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Dell 8300 Personal Computer User Manual

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1. NOM Information Mexico Only The following information is provided on the device s described in this document in compliance with the requirements of the official Mexican standards NOM Appendix Exporter Importer Ship to Model number Supply voltage Frequency Input current rating Dell Inc One Dell Way Round Rock TX 78682 Dell Computer de M xico S A de C V Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 M xico D E Dell Computer de M xico S A de C V Dell Computer de M xico S A de C V al Cuidado de Kuehne amp Nagel de M xico S de R L Avenida Soles No 55 Col Pe on de los Ba os 15520 M xico D E DHM 115 230 VAC 60 50 Hz 3 0 1 5 A Limited Warranties Dell branded hardware products purchased in the U S or Canada come with either a 90 day 1 year 2 year 3 year or 4 year limited warranty To determine which warranty came with your hardware product s see your packing slip or invoice The following sections describe the limited warranties for the U S the limited warranties for Canada the manufacturer guarantee for Latin America and the Caribbean and the Intel Pentium and Celeron warranty for the U S and Canada Limited Warranty for Dell Branded Hardware Products U S Only What is covered by this limited warranty This limited warranty covers defects in materials and workmanship in your our end user customer s Dell branded hardware produ
2. Press lt Enter gt Press lt Esc gt Press lt Enter gt to save changes and exit The computer restarts See the documentation that came with the drive for instructions on installing any software required for drive operation Closing the Computer Cover 1 2 3 Ensure that all cables are connected and fold cables out of the way Gently pull the power cables toward you so that they do not get caught underneath the drives Ensure that no tools or extra parts are left inside the computer Close the cover a Pivot the cover down b Press down on the right side of the cover until it closes c Press down on the left side of the cover until it closes d Ensure that both sides of the cover are locked If not repeat all of step 3 NOTICE To connect a network cable first plug the cable into the network wall jack and then 4 plug it into the computer Connect your computer and devices to electrical outlets and turn them on 100 Adding Parts SECTION 5 Appendix Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy U S Only Contacting Dell Regulatory Notices Limited Warranties www dell com support dell com Specifications Microprocessor Microprocessor type Intel Pentium 4 LI cache 8 KB L2 cache 512 KB or 1 MB pipelined burst eight way set associative write back SRAM L3 cache
3. 1 After the Dell Diagnostics loads and the Main Menu screen appears click the button for the option you want Gi NOTE The Service Tag for your computer is located at the top of each test screen Option Function Express Test Performs a quick test of devices This test typically takes 10 to 20 minutes and requires no interaction on your part Run Express Test first to increase the possibility of tracing the problem quickly Extended Test Performs a thorough check of devices This test typically takes an hour or more and requires you to answer questions periodically Custom Test Tests a specific device You can customize the tests you want to run Symptom Tree Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having 2 Ifa problem is encountered during a test a message appears with an error code and a description of the problem Write down the error code and problem description and follow the instructions on the screen If you cannot resolve the error condition contact Dell sec page 113 3 Ifyou run a test from the Custom Test or Symptom Tree option click the applicable tab described in the following table for more information Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and problem description Help Describes the test and m
4. 75 Reattaching the Hinge Arms 75 Reattaching the FrontDoor 2 77 Opening the Computer Cover laaa aaa aaa 78 Looking Inside Your Computer 80 System Board aaa 0000000004 81 Installing and Removing Cards 82 InstallingaCard ser Se 2 ee 82 Removing a Card conc oe ee BO Re ee ke Ste 86 Adding Memory 0 87 DDR Memory Overview 87 Memory Installation Guidelines 88 Addressing Memory with 4 GB Configurations 88 Installing Memory 2 0 0 02 2020 0000004 88 Adding or Replacing the AGP Card 91 Removing an AGP Card 0 00004 91 Installing an AGP Cardo 92 Adding a Second Hard Drive 93 Adding a Floppy Drive 2 2 2 202 220 020202 96 Removing the Front Panel Insert 97 Installing a Floppy Drive 99 Closing the Computer Cover 2 2 aaa 100 Contents 5 Appendix Specifications ela Seay dessa Boe 102 Standard Settings 106 Viewing Settings Sie ole ii Ae a 107 System Setup Screens 2 2 ee ee en 107 Boot Sequence e s dos oe a ew ee Bee A 107 Clearing Forgotten Passwords 2 2 2 202 2 109 Replacing the Battery 0 2 2 2 0220 110 Dell Technical Support Policy U S Only 112 Definition of Dell Installed Software and Peripherals 112 Definition of Third Party Software and Per
5. E mail support euro dell com gr en emaildell Country Code 30 Technical Support 080044149518 Gold Technical Support 08844140083 Switchboard 2108129800 Sales 2108129800 Fax 2108129812 Grenada General Support toll free 1 866 540 3355 Guatemala General Support 1 800 999 0136 Guyana General Support toll free 1 877 270 4609 Appendix 119 www dell com support dell com Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Hong Kong Website support ap dell com International Access Code 001 Country Code 852 E mail ap_support dell com Technical Support Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Gold Queue EEC Hotline Customer Advocacy Large Corporate Accounts Global Customer Programs Medium Business Division Home and Small Business Division 2969 3189 2969 3191 2969 3196 2969 3187 3416 0910 3416 0907 3416 0908 3416 0912 2969 3105 India Technical Support Sales 1600 33 8045 1600 33 8044 Ireland Cherrywood International Access Code 16 Country Code 353 City Code 1 Website support euro dell com E mail dell_direct_support dell com Technical Support U K Technical Support dial within U K only Home Us
6. E mail for French speaking HSB and Corporate Customers support euro dell com ch fr emaildell Technical Support Home and Small Business Technical Support Corporate Customer Care Home and Small Business Customer Care Corporate Fax Switchboard 0844 811 411 0844 822 844 0848 802 202 0848 821 721 022 799 01 90 022 799 01 01 Taiwan International Access Code 002 Country Code 886 Technical Support portable and desktop computers Technical Support servers Transaction Sales Corporate Sales toll free 00801 86 1011 toll free 0080 60 1256 toll free 0080 651 228 toll free 0080 651 227 Thailand International Access Code 001 Country Code 66 Technical Support Customer Service Penang Malaysia Sales toll free 0880 060 07 604 633 4949 toll free 0880 060 09 Trinidad Tobago General Support 1 800 805 8035 Turks and Caicos Islands General Support toll free 1 866 540 3355 128 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U K Bracknell International Access Code 00 Country Code 44 City Code 1344 Website support euro dell com Customer Care website support euro dell com uk en ECare Form Home asp E mail dell_direct_support dell com Technical Support Corporate Preferred Accounts PAD 10
7. T Tell Me How help file accessing 32 troubleshooting conflicts 65 Dell Diagnostics 58 diagnostic lights 54 Hardware Troubleshooter 65 Help and Support Center 14 restore to previous state 63 See problems turning off your computer 27 Index 145 V video problems 50 video memory connector 81 volume adjusting 48 W warranty 133 Windows XP Device Driver Rollback 62 Hardware Troubleshooter 65 Help and Support Center 14 help accessing 32 Hyper Threading 26 Program Compatibility Wizard 39 reinstalling 66 scanner 48 System Restore 63 wizards Program Compatibility Wizard 39 146 Index
8. see the documentation that came with the drive for information power cable D second hard drive cable secondary drive first hard drive cable primary boot drive 13 Close the computer cover NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 14 Connect your computer and devices to electrical outlets and turn them on 15 See the documentation that came with the drive for instructions on installing any software required for drive operation Adding Parts 95 www dell com support dell com 96 Adding a Floppy Drive CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 1 Shut down the computer through the Start menu see page 27 2 Ensure that your computer and attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your computer turn them off now NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect any telephone or telecommunication lines from the computer 4 Disconnect your computer and all attached devices from their electrical outlets and then press the power button to ground the system board CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the
9. How will you fix my product We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems Refurbished parts and systems are parts or systems that have been returned to Dell some of which were never used by a customer All parts and systems are inspected and tested for quality Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought Dell owns all parts removed from repaired products Appendix May I transfer the limited warranty Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us The limited warranty on Dell branded memory may not be transferred You may record your transfer by going to our website e For Canada purchased computers in country transfers and to transfer from one customer to another go to www dell ca ca en gen topics segtopic_ccare_nav_013_ccare htm e For out of country transfers outside of the original country of purchase go to www dell com us en biz topics sbtopic_ccare_nav_016_ccare htm If you do not have Internet access call Dell at 1 800 847 4096 Home Consumer customers or 1 800 326 9463 Corporate Commercial or Government customers Dell Software and Peripherals Canada Only Third Party Software and Peripherals Products Similar to other resellers of software and peripherals Dell
10. support dell com Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Mexico Customer Technical Support 001 877 384 8979 International Access Code 00 Country Code 52 Sales Customer Service Main or 001 877 269 3383 50 81 8800 or 01 800 888 3355 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 Montserrat General Support toll free 1 866 278 6822 Netherlands Antilles General Support 001 800 882 1519 Netherlands Amsterdam International Access Code 00 Country Code 31 City Code 20 Website support euro dell com E mail Technical Support Enterprise nl_server_support dell com Latitude nl_latitude_support dell com Inspiron nl_inspiron_support dell com Dimension nl_dimension_support dell com OptiPlex nl_optiplex_support dell com Dell Precision nl_workstation_support dell com Technical Support Technical Support Fax Home Small Business Customer Care Relational Customer Care Home Small Business Sales Relational Sales Home Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax 020 674 45 00 020 674 47 66 020 674 42 00 020 674 4325 020 674 55 00 020 674 50 00 020 674 47 75 020 674 47 50 020 674 50 00 020 674 47 50 124 Appendix Country City International Access Code Cou
11. 2 MB NOTE L3 cache is available only with the Intel Pentium 4 processor Extreme Edition supporting Hyper Threading technology Memory Type DDR 333 or 400 non ECC Memory connectors four Memory capacities 128 256 512 MB and 1 GB non ECC Minimum memory 256 MB Maximum memory 4 GB BIOS address F8000h Computer Information System chip set Intel 875P DMA channels eight Interrupt levels 15 BIOS chip 4 Mb NIC integrated PCI Network Interface System clock 533 or 800 MHz data rate Video Type AGP 8X Audio Type Analog Devices AD1980 AC97 Codec Appendix NOTE Present only on computers with integrated sound capabilities Expansion Bus Bus types Bus speed AGP connector connector size connector data width maximum bus protocols PCI connectors connector size connector data width maximum Drives PCI and AGP PCI 33 MHz AGP 133 MHz one 172 pins 32 bits 8x 4x 2x modes at 1 5 V four 120 pins 32 bits Externally accessible Available devices Internally accessible two 3 5 inch bays two 5 25 inch bays ATA 66 or ATA 100 Ultra DMA hard drive serial ATA drive CD drive Zip drive DVD drive CD RW drive DVD CD RW combo drive and DVD RW drive two bays for 1 inch high hard drives Appendix 103 www dell com support dell com Connectors Externally accessible Serial Parallel Video Network Adapter PS 2 keyboard and mouse USB 5 1
12. 3 Disconnect any telephone or telecommunication lines from the computer 4 Disconnect your computer and all attached devices from their electrical outlets and then press the power button to ground the system board CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover 5 Open the computer cover see page 78 Removing an AGP Card 1 Remove the filler bracket by raising the hinged lever and sliding the bracket up 2 Press the card lever toward the PCI connector Adding Parts 91 www dell com support dell com 3 Pull the card up and out of the card clip ARS NI NI tab I card clip AGP connector PCI connector back of computer Installing an AGP Card 1 To add or replace the card press the card lever toward the PCI connector and gently press the card into the AGP connector until it clicks into place AGP card card clip lever e DIS card clip slot connector 2 Release the card lever ensuring that the tab fits into the notch on the front end of the card 3 Secure the card by lowering the hinged lever on the back panel 4 Close the computer cover see page 100 92 Adding Parts 5 Connect the monitor cable to the card s video connector NOTICE To connect a network cable first plug the cable into the network wall jack and then 6 plug it into the computer Connect your computer and devices to electrical outl
13. Care Fax Switchboard 09 253 313 60 09 253 313 81 09 253 313 38 09 693 791 94 09 253 313 99 09 253 313 00 France Paris Montpellier International Access Code 00 Country Code 33 City Codes 1 4 Website support euro dell com E mail support euro dell com fr fr emaildell Home and Small Business Technical Support Customer Care Switchboard Switchboard calls from outside of France Sales Fax Fax calls from outside of France Corporate Technical Support Customer Care Switchboard Sales Fax 0825 387 270 0825 823 833 0825 004 700 0499 75 40 00 0825 004 700 0825 004 701 0499 75 40 01 0825 004 719 0825 338 339 0155947100 0155947100 0155947101 118 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support Home Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care Switchboard 06103 766 7200 0180 5 224400 06103 766 9570 06103 766 9420 06103 766 9560 06103 766 9555 06103 766 7000 Greece International Access Code 00 Website support euro dell com
14. Mail Address Area Codes Local Numbers and Toll Free Numbers Spain Madrid International Access Code 00 Country Code 34 City Code 91 Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Website support euro dell com E mail support euro dell com es es emaildell Home and Small Business Technical Support Customer Care Sales Switchboard Fax Corporate Technical Support Customer Care Switchboard Fax Website support euro dell com E mail swe_support dell com E mail Support for Latitude and Inspiron Swe nbk_kats dell com E mail Support for OptiPlex Swe_kats dell com E mail Support for Servers Nordic_server_support dell com Technical Support Relational Customer Care Home Small Business Customer Care Employee Purchase Program EPP Support Fax Technical Support Sales 902 100 130 902 118 540 902 118 541 902 118 541 902 118 539 902 100 130 902 118 546 9172292 00 91 722 95 83 08 590 05 199 08 590 05 642 08 587 70 527 20 140 14 44 08 590 05 594 08 590 05 185 Appendix 127 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail swisstech dell com
15. Up a Home and Office Network 22 Connecting to a Network Adapter 22 Network Setup Wizard 22 Connecting to the Internet 0 23 Setting Up Your Internet Connection 23 Copying CDs and DVDs 2 02 25 How to CopyaCDorDVD 25 Using Blank CD Rs and CD RWs 26 Helpful Tips att pr e ARI LR ar i aoe oe at lg 26 Contents 3 Hyper Threading 2 0 26 Turning Off YourComputer 022 27 2 Solving Problems Finding Solutions 20 2 0 00 0 30 Finding HelpInformation 2 2 2 32 Battery Problems 32 Drive Problems 33 Floppy drive problems 33 GD drive problems s o atipica dela ng 34 Problems writing to a CD RW drive 34 DVDid ive problems s i aop osu ea a a a a 35 Hard drive problems 35 E Mail Modem and Internet Problems 35 Error Messages 0 37 General Problems 0 38 The computer stops responding 38 A program stops responding 0 38 A program crashes repeatedly 00 39 A program is designed for an earlier Microsoft Windows operating system oaa a 39 A solid blue screen appears 39 Other software problems LL 39 Other technical problems 40 General hardware problems 40 IEEE 1394 Device Problems 41 Keyboard Problems 0 42 Mo
16. WARRANTY PERIOD REFLECTED ON YOUR INVOICE EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE STATUTORY OR OTHERWISE SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS THEREFORE THE FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU Appendix WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY STATEMENT OR FOR SPECIAL INDIRECT CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILTY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR LOST SOFTWARE OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL INDIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU How long does this limited warranty last This limited warranty lasts for the time period indicated on your invoice except that the limited warranty on Dell branded batteries lasts only 1 year and the limited warranty on the lamps for Dell bra
17. but are not limited to AM FM commercial broadcast television cellular services radar air traffic control pager and Personal Communication Services PCS These licensed services along with unintentional radiators such as digital devices including computers contribute to the electromagnetic environment Electromagnetic Compatibility EMC is the ability of items of electronic equipment to function properly together in the electronic environment While this computer has been designed and determined to be compliant with regulatory agency limits for EMI there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference with radio communications services which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient the receiving antenna e Relocate the computer with respect to the receiver e Move the computer away from the receiver e Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits If necessary consult a Dell Technical Support representative or an experienced radio television technician for additional suggestions For additional regulatory information see the Tell Me How help file that accompanied your computer To access the help file see page 32 Appendix 131 www dell com support dell com 132
18. ca ostatus AutoTech automated technical support TechFax Customer Care Home Sales Small Business Customer Care med large business government Technical Support Home Sales Small Business Technical Support med large bus government Sales Home Sales Small Business Sales med large bus government Spare Parts Sales amp Extended Service Sales to to to to to to to to E E JE L l E IE le ree 1 800 247 9362 ree 1 800 950 1329 ree 1 800 847 4096 ree 1 800 326 9463 ree 1 800 847 4096 ree 1 800 387 5757 ree 1 800 387 5752 tee 1 800 387 5755 1 866 440 3355 Cayman Islands General Support 1 800 805 7541 Chile Santiago Country Code 56 City Code 2 Sales Customer Support and Technical Support toll free 1230 020 4823 Appendix 115 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers China Xiamen Country Code 86 City Code 592 Tech Support website support dell com cn Tech Support E mail cn_support dell com Tech Support Fax Technical Support Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support servers and storage Technical Support projectors PDAs printers switches routers and so on Custom
19. cover 5 Open the computer cover see page 78 Adding Parts Removing the Front Panel Insert Remove the front panel insert before you install the floppy drive 1 Open the computer cover to a 90 degree angle see page 78 2 Locate the insert in front of the floppy drive bay 3 From inside the computer push in the release tab of the insert insert release tabs 4 floppy drive bay 4 From outside the computer pull the insert away from the computer s front panel Adding Parts 97 www dell com support dell com 98 5 Ifyou purchased your floppy drive from Dell you received a front panel insert in your floppy drive kit Proceed to step 6 front panel floppy drive insert included in the floppy drive floppy drive light floppy drive eject button If you are installing a floppy drive that was not purchased from Dell remove the insert from the insert frame by pressing on the four tabs iS insert frame for floppy drive bay 6 Ifyou purchased your floppy drive from Dell attach the insert that you received in the floppy drive kit over the front of the drive bay If you are installing a floppy drive that was not purchased from Dell reattach the empty insert frame over the front of the drive bay To attach either insert face the front of the computer and slip the left side of the insert into the left side of the drive bay opening Then slightly press in the right side insert rel
20. different types of recording media CD Rs and CD RWs Use blank CD Rs to record music or permanently store data files After creating a CD R you cannot write to that CD R again without changing your method of recording see the Sonic documentation for more information Use blank CD RWs to write to CDs or to erase rewrite or update data on CDs Helpful Tips Use Microsoft Windows Explorer to drag and drop files to a CD R or CD RW only after you start Sonic RecordNow and open a RecordNow project e You must use CD Rs to burn music CDs that you want to play in regular stereos CD RWs do not play in most home or car stereos e You cannot create audio DVDs with Sonic RecordNow e Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed Do not bum a blank CD R or CD RW to its maximum capacity for example do not copy a 650 MB file to a 650 MB blank CD The CD RW drive needs 1 or 2 MB of the blank CD to finalize the recording e Use a blank CD RW to practice CD recording until you are familiar with CD recording techniques If you make a mistake you can erase the data on the CD RW and try again You can also use blank CD RWs to test music file projects before you record the project permanently to a blank CD R See the Sonic support website at support sonic com for additional information Hyper Threading Hyper Threading is an Intel technology that can enhance overall computer perfor
21. do not use your computer during an electrical storm To help avoid the potential hazard of electric shock do not connect or disconnect any cables or perform maintenance or reconfiguration of this product during an electrical storm If your computer includes a modem the cable used with the modem should be manufactured with a minimum wire size of 26 American wire gauge AWG and an FCC compliant RJ 11 modular plug Before you clean your computer disconnect the computer from the electrical outlet Clean your computer with a soft cloth dampened with water Do not use liquid or aerosol cleaners which may contain flammable substances To help avoid possible damage to the system board wait 5 seconds after turning off the computer before disconnecting a device from the computer To avoid shorting out your computer when disconnecting a network cable first unplug the cable from the network adapter on the back of your computer and then from the network jack When reconnecting a network cable to your computer first plug the cable into the network jack and then into the network adapter To help protect your computer from sudden transient increases and decreases in electrical power use a surge suppressor line conditioner or uninterruptible power supply UPS Ensure that nothing rests on your computer s cables and that the cables are not located where they can be stepped on or tripped over Do not push any objects into the openings of your c
22. first year of all other limited warranties During the 90 days of the 90 day limited warranty and the first year of all other limited warranties we will repair any Dell branded hardware products returned to us that prove to be defective in materials or workmanship If we are not able to repair the product we will replace it with a comparable product that is new or refurbished When you contact us we will issue a Return Material Authorization Number for you to include with your return You must return the products to us in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk if the product is lost or damaged in shipment We will return the repaired or replacement products to you We will pay to ship the repaired or replaced products to you if you use an address in the United States excluding Puerto Rico and U S possessions and territories Otherwise we will ship the product to you freight collect If we determine that the product is not covered under this warranty we will notify you and inform you of service alternatives that are available to you on a fee basis NOTE Before you ship the product s to us make sure to back up the data on the hard drive s and any other storage device s in the product s Remove any confidential proprietary or personal information and removable media such as floppy disks CDs or PC Cards We are not responsible for any of your confidential proprietary or p
23. menu sce page 27 Ensure that your computer and attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your computer turn them off now NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Disconnect any telephone or telecommunication lines from the computer Disconnect your computer and all attached devices from their electrical outlets and then press the power button to ground the system board CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Open the computer cover see page 78 Press the lever on the card retention arm and raise the retention arm see page 82 If necessary disconnect any cables connected to the card Grasp the card by its top corners and ease it out of its connector If you are removing the card permanently install a filler bracket in the empty card slot opening If you need a filler bracket contact Dell see page 113 Lower the retention arm and press it into place securing the card s in the computer NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer Close the computer cover see page 100 reconnect the computer and devices to electrical outlets and turn them on Remove the card s driver from the operating sy
24. network integrity I z speed light a a im RESTART THE COMPUTER AND TRY TO LOG ON TO THE NETWORK AGAIN CHECK YOUR NETWORK SETTINGS Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning CHECK FOR INTERRUPT REQUEST CONFLICTS See page 65 Power Problems HAN CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 ADJUST THE POWER PROPERTIES Your computer may be in standby or hibernate mode For information on power conservation modes see the Tell Me How help file or search for the keyword standby or hibernate in Windows Help To access help files see page 32 IF THE POWER LIGHT IS GREEN AND THE COMPUTER IS NOT RESPONDING See Diagnostic Lights on page 54 Solving Problems IF THE POWER LIGHT IS BLINKING GREEN The computer is in standby mode Press a key on the keyboard or move the mouse to resume normal operation IF THE POWER LIGHT IS OFF The computer is either turned off or is not receiving power e Reseat the power cable into both the power connector on the back of the computer and the electrical outlet If the computer is plugged into a power strip ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on Ensure that the electrical outlet is working by testing it with another device su
25. on when devices such as your CD player are operating 6 power button Press this button to turn on the computer NOTICE To avoid losing data do not use the power button to turn off the computer Instead perform a Microsoft Windows shutdown 7 service tag The tag is used to identify your computer when you access the Dell Support website or call technical support 8 headphone connector Attach headphones Use the headphone connector to attach headphones and most kinds of speakers You can then hear all of the sounds your computer emits such as system beeps and CDs 9 USB 2 0 connectors 2 10 front panel door Use the front USB connectors for devices that you connect occasionally such as joysticks or cameras It is recommended that you use the back USB connectors for devices that typically remain connected such as printers and keyboards Open the door to use the front panel connectors Adding Parts 71 www dell com support dell com Back View ea i ee IFIRIPICICINTIARIE FEE EERTE oa i CEEE a a cee PRP iii 14 SSC Soe MT E Peer erry pa RA iy PEOD 12 na FFFEFF EF i z I jaa T E CEE Gigio MET DE EES ISIE Poe Eile 72 Adding Parts power connector Insert the power cable 2 voltage selection switch See the safety instructions on page 10 for more information may not be available on all computers 3
26. operating near the computer can cause interference Other causes of interference are e Power extension cables e Keyboard and mouse extension cables e Too many devices on a power strip e Multiple power strips connected to the same electrical outlet Printer Problems Gi NOTE If you need technical assistance for your printer call the printer s manufacturer See the printer documentation for the correct phone number CHECK THE PRINTER DOCUMENTATION See the printer documentation for setup and troubleshooting information ENSURE THAT THE PRINTER IS TURNED ON See the printer documentation for power button information VERIFY THE PRINTER CABLE CONNECTIONS e See the printer documentation for cable connection information Ensure that the printer cables are securely connected to the printer and the computer see page 18 TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp Solving Problems VERIFY THAT THE PRINTER IS RECOGNIZED BY Winpows 1 Click the Start button 2 Click Control Panel 3 Click Printers and Other Hardware 4 Click View installed printers or fax printers If the printer is listed right click the printer icon 5 Click Properties and then select the Ports tab For a parallel printer ensure that the Print to the following port s setting is LPT1 Printer Port For a USB printer ensure that the Print to the following por
27. or move the mouse CHECK THE MONITOR CABLE CONNECTION Check the connector for bent or broken pins It is normal for monitor cable connectors to have missing pins Ensure that the video cable is connected as shown on the Start Here setup diagram for your computer TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp SWAP THE POWER CABLES Swap the computer and monitor power cables to determine if the power cable is defective TEST THE VIDEO EXTENSION CABLE IF USED If you are using a video extension cable and removing the cable solves the problem the cable is defective TEST ANOTHER MONITOR If another monitor is available connect it to the computer CHECK THE DIAGNOSTIC LIGHTS See page 54 If the screen is difficult to read CHECK THE MONITOR SETTINGS See the monitor documentation for instructions on adjusting the contrast and brightness demagnetizing degaussing the monitor and running the monitor self test MOVE THE SUBWOOFER AWAY FROM THE MONITOR If your speaker system includes a subwoofer ensure that the subwoofer is at least 60 cm 2 ft away from the monitor Solving Problems MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans fluorescent lights halogen lamps and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO
28. parallel connector Connect a parallel device such as a printer to the parallel connector If you have a USB printer plug it into a USB connector 4 diagnostic lights 4 Use the lights to help you troubleshoot a computer problem based on the diagnostic code For more information see page 54 5 mouse connector Plug a standard mouse into the green mouse connector Turn off the computer and any attached devices before you connect a mouse to the computer If you have a USB mouse plug it into a USB connector 6 surround connector Use the black surround connector to attach multichannel capable speakers On computers with a sound card use the connector on the card 7 line in connector Use the blue line in connector to attach a record playback device such as a cassette player CD player or VCR On computers with a sound card the line in connector is on the card video connector Plug the cable from your monitor into the blue connector optional sound If you purchased the optional sound card plug your sound equipment speakers a card connector microphone and so on into the appropriate sound card connectors 10 network adapter To attach your computer to a network or modem connect one end of a network cable connector to either a network jack or your network device Connect the other end of the network cable to the network adapter connector on the back panel of your computer A click indicates that the network cable has been securely attach
29. provide Internet access through a phone line Dial up connections are considerably slower than DSL and cable modem connections e DSL connections that provide high speed Internet access through your existing phone line With a DSL connection you can access the Internet and use your phone on the same line simultaneously e Cable modem connections that provide high speed Internet access through your local cable TV line If you are using a dial up connection connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable modem connection contact your ISP for setup instructions Setting Up Your Internet Connection To set up an AOL or MSN connection l Save and close any open files and exit any open programs 2 Double click the MSN Explorer or AOL icon on the Windows desktop 3 Follow the instructions on the screen to complete the setup Setting Up and Using Your Computer 23 www dell com support dell com 24 If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet connection with a different ISP 1 2 6 7 Save and close any open files and exit any open programs Click the Start button and click Internet Explorer The New Connection Wizard appears Click Connect to the Internet In the next window click the appropriate option e Ifyou do not have an ISP and want
30. restoration is complete 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore 2 Click Undo my last restoration and click Next 3 Click Next The System Restore screen appears and the computer restarts 4 After the computer restarts click OK Advanced Troubleshooting Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard disk space available System Restore is automatically disabled To see if System Restore is enabled Click the Start button and click Control Panel Click Performance and Maintenance Click System Click the System Restore tab U F amp F WU N E Ensure that Turn off System Restore is unchecked Resolving Software and Hardware Incompatibilities Windows XP IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured To check for conflicts on a computer running Windows XP 1 Click the Start button and click Control Panel 2 Click Performance and Maintenance and click System 3 Click the Hardware tab and click Device Manager 4 Inthe Device Manager list check for conflicts with the other devices Conflicts are indicated by a yellow exclamation point beside the conflicting device or a red x if the device has been disabled 5 Double click any conflict to display the Properties window If an IRQ conflict exists the Device status area in t
31. starts normally troubleshoot the last card removed from the computer for resource conflicts see Resolving Software and Hardware Incompatibilities on page 65 4 If the problem persists contact Dell see page 113 If the computer has a video card remove the card and reinstall it see page 91 and restart the computer Ifthe problem still exists install a video card that you know works and restart the computer If the problem persists or the computer has integrated video contact Dell see page 113 Reseat all power and data cables and restart the computer yellow green off 00 Advanced Troubleshooting 55 www dell com support dell com 56 Light Pattern Problem Description Suggested Resolution 00607 A possible USB failure has occurred ABCD Reinstall all USB devices check cable connections and then restart the computer 0000 ABCD No memory modules are detected e Reinstall all memory modules see page 87 and restart the computer e To eliminate the possibility of a faulty memory connector remove all memory modules see page 87 reinstall one memory module if the computer supports a single module and then restart the computer If the computer starts normally move the memory module to a different connector and restart the computer Continue until you have identified a faulty connector or reinstalled all modules without error 0000 ABC
32. to select one click Choose from a list of Internet service providers ISPs e If you have already obtained setup information from your ISP but you did not reccive a setup CD click Set up my connection manually e Ifyou have a CD click Use the CD I got from an ISP Click Next If you selected Set up my connection manually continue to step 6 Otherwise follow the instructions on the screen to complete the setup NOTE If you do not know which type of connection to select contact your ISP Click the appropriate option under How do you want to connect to the Internet and then click Next Use the setup information provided by your ISP to complete the setup If you are having problems connecting to the Internet sec E Mail Modem and Internet Problems on page 35 If you cannot connect to the Internet but have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later Setting Up and Using Your Computer Copying CDs and DVDs Gi NOTE Ensure that you follow all copyright laws when you create CDs or DVDs This section applies only to computers that have a CD R CD RW DVD RW DVD R or DVD CD RW combo drive The following instructions show how to make an exact copy of a CD or DVD You can also use Sonic RecordNow for other purposes including creating CDs from audio files on your computer and creating MP3 CDs For instructions sce the
33. you insert the telephone line connector into the modem Solving Problems 35 www dell com support dell com 36 CHECK THE TELEPHONE JACK Disconnect the telephone line from the modem and connect it to a telephone Listen for a dial tone CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK If you have other telephone devices sharing the line such as an answering machine fax machine surge protector or line splitter then bypass them and use the telephone to connect the modem directly to the telephone wall jack USE A DIFFERENT TELEPHONE LINE If you are using a line that is 3 m 10 ft or more in length try a shorter one RUN THE MODEM HELPER DIAGNOSTICS Click the Start button point to All Programs and then click Modem Helper Follow the instructions on the screen to identify and resolve modem problems Modem Helper is not available on all computers VERIFY THAT THE MODEM IS COMMUNICATING WITH Winpows 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware 3 Click Phone and Modem Options 4 Click the Modems tab 5 Click the COM port for your modem 6 Click Properties click the Diagnostics tab and then click Query Modem to verify that the modem is communicating with Windows If all commands receive responses the modem is operating properly TURN OFF CALL WAITING CATCH PHONE See your telephone directory for instructions on deactivating this feature Then adjust
34. your computer through the Start menu and try again Advanced Troubleshooting 3 4 When the boot device list appears highlight Boot to Utility Partition and press lt Enter gt When the Dell Diagnostics Main Menu appears select the test you want to run see page 60 Starting the Dell Diagnostics From the ResourceCD 1 2 on ns UV A Insert the ResourceCD Shut down see page 27 and restart the computer When the DELL logo appears press lt F12 gt immediately If you wait too long and the Windows logo appears continue to wait until you see the Windows desktop Then shut down your computer through the Start menu and try again NOTE This feature changes the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program When the boot device list appears highlight IDE CD ROM Device and press lt Enter gt Select the IDE CD ROM Device option from the CD boot menu Select the Boot from CD ROM option from the menu that appears Type 1 to start the ResourceCD menu Type 2 to start the Dell Diagnostics Select Run the 32 Bit Dell Diagnostics from the numbered list If multiple versions are listed select the version appropriate for your computer When the Dell Diagnostics Main Menu appears select the test you want to run see page 60 Advanced Troubleshooting 59 www dell com support dell com 60 Dell Diagnostics Main Menu
35. 00 employees Technical Support direct PAD and general Global Accounts Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts 500 5000 employees Customer Care Central Government Customer Care Local Government amp Education Customer Care Health Customer Care Home and Small Business Sales Corporate Public Sector Sales Home and Small Business Fax 0870 908 0500 0870 908 0800 01344 373 186 0870 906 0010 01344 373 185 0870 906 0010 01344 373 193 01344 373 199 01344 373 194 0870 907 4000 01344 860 456 0870 907 4006 Uruguay General Support toll free 000 413 598 2521 Appendix 129 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U S A Austin Texas International Access Code 011 Country Code 1 Automated Order Status Service AutoTech portable and desktop computers Consumer Home and Home Office Technical Support Customer Service DellNet Service and Support Employee Purchase Program EPP Customers Financial Services website www dellfinancialservices com Financial Services lease loans Financial Services Dell Preferred Accounts DPA Business Customer Service and Technical Support Employee Purchase Program EPP Customers Printers and Projectors Tech
36. 2003 2004 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex PowerApp PowerEdge PowerConnect PowerVault DellNet Axim and Latitude are trademarks of Dell Inc Intel Pentium and Celeron are registered trademarks of Intel Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Model DHM March 2004 P N M2972 Rev A02 Contents CAUTION Safety Instructions 2 9 SAFETY General a atrio chee Be ele oe La 9 SAFETY When Using Your Computer 10 SAFETY When Working Inside Your Computer 10 SAFETY Protecting Against Electrostatic Discharge 11 SAFETY Ergonomic Computing Habits 11 SAFETY Battery Disposal i 11 Finding Information for Your Computer 13 1 Setting Up and Using Your Computer Setting Up a Printer 18 PrinterCables nn oe ate fiele sen a ee ad 18 Connecting a Parallel Printer 00 2 18 Connecting a USB Printer 2 a 19 Transferring Information to a New Computer 20 Setting
37. AS LONG AS SUCH PURCHASER CONTINUES TO OWN THE PROCESSOR Extent of Limited Warranty Intel does not warrant that your Pentium or Celeron processor will be free from design defects or errors known as errata Current characterized errata are available upon request This limited warranty is for purchasers in the United States and Canada only The limited warranty does not cover any costs relating to removal or replacement of any Pentium or Celeron processors that are soldered or otherwise permanently affixed to your system s motherboard This limited warranty does not cover damages due to external causes including accident problems with electrical power usage not in accordance with product instructions misuse neglect alteration repair improper installation or improper testing How to Obtain Warranty Service To obtain warranty service for your Pentium or Celeron processor you may contact your computer system manufacturer in accordance with its instructions or you may contact Intel To request warranty service from Intel you should call Intel at 1 800 628 8686 during the warranty period during normal business hours Pacific Time excluding holidays Please be prepared to provide 1 your name address and telephone numbers 2 proof of purchase 3 this Intel warranty card 4 a description of the computer system including the brand and model and 5 an explanation of the problem Note The Customer Service Representative ma
38. Are you having a problem with Are you having some other type of problem YES YES video or the monitor O See page 50 YES sound or the speakers O See page 48 YES the printer See page 46 YES the modem See page 35 YES the mouse O See page 42 YES the keyboard See page 42 YES the hard drive or a disk drive O See page 33 YES the network adapter O See page 44 YES the scanner O See page 47 YES Windows error messages See page 37 YES a program See page 38 YES the Internet O See page 35 YES your e mail O See page 35 See page 38 Solving Problems 31 www dell com support dell com Finding Help Information To ACCESS THE TELL ME HOW HELP FILE 1 Click the Start button and click Help and Support 2 Click User and system guides and click User s guides 3 Click Tell Me How To ACCESS WINDOWS HELP 1 Click the Start button and click Help and Support 2 Type a word or phrase that describes your problem and click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions shown on the screen TO LOCATE ADDITIONAL INFORMATION FOR YOUR COMPUTER See page 13 Battery Problems HAN CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent typ
39. Audio System board connectors Primary IDE channel Secondary IDE channel Serial ATA drive Floppy drive Telephony ATAPI CD Audio ATAPI Fan 9 pin connector 16550C compatible 25 hole connector bidirectional 15 hole connector RJ45 connector 6 pin mini DIN connector two front panel and six back panel USB 2 0 compliant connectors five connectors for line in line out microphone surround and center LFE channel one front panel connector for headphones NOTE Present only on computers with integrated sound capabilities 40 pin connector on PCI local bus 40 pin connector on PCI local bus two 7 pin connectors 34 pin connector 4 pin connector 4 pin connector 3 pin connector Controls and Lights Power control Power light Hard drive access light Link integrity light on integrated network adapter Diagnostic code lights 104 Appendix push button green light on power button blinking green in sleep states solid green for power on states green green light for 10 Mb operation orange light for 100 Mb operation four bicolor amber and green located on back panel Power DC power supply Wattage Heat dissipation Voltage see page 10 for important voltage setting information 250 W or 305 W 853 BTU fully loaded computer without monitor 90 to 135 V at 50 60 Hz 180 to 265 V at 50 60 Hz 100 V at 50 60 Hz for Japanese computers Backup battery 3 V CR2032 l
40. Change or Remove Program icon 5 See the program documentation for installation instructions INSERT BOOTABLE MEDIA The operating system is trying to boot to a nonbootable floppy disk or CD Insert a bootable floppy disk or CD NON SYSTEM DISK ERROR A floppy disk is in the floppy drive Remove the floppy disk and restart the computer Solving Problems 37 www dell com support dell com 38 NOT ENOUGH MEMORY OR RESOURCES CLOSE SOME PROGRAMS AND TRY AGAIN You have too many programs open Close all windows and open the program that you want to use In some cases you might have to restart your computer to restore computer resources If so run the program that you want to use first OPERATING SYSTEM NOT FOUND Contact Dell see page 113 THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE The file that you are trying to copy is too large to fit on the disk Try copying the file to a blank disk or using a larger capacity disk X IS NOT ACCESSIBLE THE DEVICE IS NOT READY The floppy drive cannot read the disk Insert a floppy disk into the drive and try again General Problems The computer stops responding TURN THE COMPUTER OFF f your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then press the power button again to turn on the compute
41. Click the Start button and click Help and Support 2 Type a word or phrase that describes your problem and click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions on the screen Finding Information for Your Computer What are you looking for Find It Here e How to reinstall my operating system Operating System CD After you reinstall your operating system anirien sunt using the Operating System Reinstallation CD use the ResourceCD to reinstall drivers for the devices that came with your computer The product key for your operating system is located on your computer Finding Information for Your Computer 15 www dell com support dell com 16 Finding Information for Your Computer SECTION 1 Setting Up and Using Your Computer Setting Up a Printer Transferring Information to a New Computer Setting Up a Home and Office Network Connecting to the Internet Copying CDs and DVDs Hyper Threading Turning Off Your Computer www dell com support dell com 18 Setting Up a Printer NOTICE Complete the operating system setup before you connect a printer to the computer See the documentation that came with the printer for setup information including how to e Obtain and install updated drivers e Connect the printer to the computer e Load paper and install the toner or ink cartridge e Contact the printer manufacturer for technic
42. D Memory modules are detected but a memory configuration or compatibility error exists e Ensure that there are no special memory module memory connector placement requirements see page 87 e Verify that the memory modules that you are installing are compatible with your computer see page 87 If the problem persists contact Dell see page 113 yellow green off O O Advanced Troubleshooting Light Pattern Problem Description Suggested Resolution 00 00 Other failure has occurred ABCD e Ensure that the cables are properly connected from the hard drive CD drive and DVD drive to the system board see page 81 If the problem persists contact Dell see page 113 If there is an error message on your screen identifying a problem with a device such as the floppy drive or hard drive check the device to make sure it is functioning properly e The operating system is attempting to boot from a device such as a floppy drive or hard drive check system setup see page 107 to make sure that the boot sequence is correct for the devices installed on your computer The computer is in a normal operating condition after POST ABCD yellow green off O O None Advanced Troubleshooting 57 www dell com support dell com 58 Dell Diagnostics When to Use the Dell Diagnostics If you experience a problem with your computer perform the checks in Solving Problem
43. Dell Dimension 8300 Series CD or DVD activity light CD or DVD drive eject button floppy drive eject button floppy drive light hard drive light Q USB 2 0 connectors 2 power button headphone connector Service Tag On computers with an optional floppy drive power connector AIS SSIs voltage selection switch Aa PFEFFER serial connector parallel connector diagnostic lights keyboard connector mouse connector center LFE connector line dut connector surround connector line in connector microphone connector l network adapter USB 2 0 connectors 6 video connector optional sound card connector see the setup diagram DGLL www dell com support dell com Notes Notices and Cautions NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem fy CAUTION A CAUTION indicates a potential for property damage personal injury or death Abbreviations and Acronyms For a complete list of abbreviations and acronyms see the Tell Me How help file To access help files see page 32 If you purchased a Dell n Series computer any references in this document to Microsoft Windows operating systems are not applicable Information in this document is subject to change without notice
44. ER ANY OTHER LEGAL THEORY INCLUDING BUT NOT LIMITED TO LOST PROFITS DOWNTIME GOODWILL DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY AND ANY COSTS OF RECOVERING REPROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH A SYSTEM CONTAINING YOUR PENTIUM PROCESSOR SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU THE LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION Appendix 141 www dell com support dell com Intel Pentium and Celeron Processors are backed by a three year limited warranty Please refer to the reverse side of this card for complete warranty details Intel s Commitment to Quality Intel is committed to producing the highest quality processors available That s why we have hundreds of people dedicated to continuously improve our design manufacturing and testing technology We put every one of our Pentium and Celeron processors through a rigorous battery of tests during the design and manufacturing processes To verify that the new chip will correctly run the software written for Intel Architecture processors a team of Intel engineers is dedicated to compatibility testing In a state of art lab this group runs an extensive set of operating systems applications network tests and stress tests repe
45. FACE A DIFFERENT DIRECTION Eliminate sunlight glare which can cause poor picture quality ADJUST THE Winpows DISPLAY SETTINGS 1 Click the Start button and click Control Panel 2 Click Appearance and Themes 3 Click Display and click the Settings tab 4 Try different settings for Screen resolution and Color quality RESTORE THE RECOMMENDED SETTINGS Restore the original resolution and refresh rate settings See the Tell Me How help file for instructions To access help files see page 32 Solving Problems 51 Wo9 ap 340ddns woo jap mmm Solving Problems 52 SECTION 3 Advanced Troubleshooting Diagnostic Lights Dell Diagnostics Drivers Using Windows System Restore Resolving Software and Hardware Incompatibilities Reinstalling Microsoft Windows XP www dell com support dell com 54 Diagnostic Lights To help you troubleshoot a problem your computer is equipped with four lights on the back panel labeled A B C and D see page 72 These lights can be yellow or green When the computer starts normally the lights flash After the computer starts all four lights will display solid green If the computer malfunctions the color and sequence of the lights identify the problem A CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 Light Pattern Problem Description Suggested Resolution The computer i
46. Fax TechFax Switchboard 02 2186 27 27 02 2186 27 11 02 2186 27 14 02 2186 27 28 02 2186 27 11 Denmark Copenhagen International Access Code 00 Country Code 45 Website support euro dell com E mail Support portable computers den_nbk_support dell com E mail Support desktop computers den_support dell com E mail Support servers Nordic_server_support dell com Technical Support Customer Care Relational Home Small Business Customer Care Switchboard Relational Fax Switchboard Relational Switchboard Home Small Business Fax Switchboard Home Small Business 7023 0182 7023 0184 3287 5505 3287 1200 3287 1201 3287 5000 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 Appendix 117 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Website support euro dell com E mail fin_support dell com E mail Support servers Nordic_support dell com Technical Support Technical Support Fax Relational Customer Care Home Small Business Customer
47. G ON THE COMPUTER REMOVE THE POWER CABLE AND THEN RECONNECT THE MOUSE CABLE If the mouse is connected after the power is turned on the mouse appears to be nonfunctional To make the mouse function properly 1 While your computer is on remove the power cable from the back of the computer 2 Connect the mouse to the computer 3 Reconnect the power cable 4 Turn on your computer Pressing the power button does not clear the computer s settings and does not restore mouse functionality CHECK THE MOUSE CABLE e Check the cable connector for bent or broken pins and for damaged or frayed cables Straighten bent pins e Ensure that the cable is firmly connected to the computer TEST THE MOUSE Connect a properly working mouse to the computer and try using the mouse If the new mouse works the original mouse was faulty CHECK THE MOUSE SETTINGS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Mouse 3 Try adjusting the settings REINSTALL THE MOUSE DRIVER See page 62 CHECK FOR INTERRUPT REQUEST CONFLICTS See page 65 Solving Problems 43 www dell com support dell com 44 Network Problems CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable is connected as shown on page 22 CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER No light indicates that no network communication exists Replace the network cable activity light
48. LE CONNECTIONS Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers If you purchased a sound card ensure that the speakers are connected to the card ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON See the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone connector TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp Solving Problems ENABLE DIGITAL MODE Your speakers do not work if the CD drive is operating in analog mode To enable digital mode 1 Click the Start button click Control Panel and then click Sounds Speech and Audio Devices 2 Click Sounds and Audio Devices 3 Click the Hardware tab 4 Double click the name of your CD drive 5 Click the Properties tab 6 Check the Enable digital CD audio for this CD ROM device box ELIMINATE POSSIBLE INTERFERENCE Turnoff nearby fans fluorescent lights or halogen lamps to check for interferen
49. Mail Address Local Numbers and Country Code Toll Free Numbers City Code Portugal Website support euro dell com International Access Code 00 Country Code 351 E mail support euro dell com pt en emaildell Technical Support Customer Care Sales Fax 707200149 800 300 413 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 Puerto Rico General Support 1 800 805 7545 St Kitts and Nevis General Support toll free 1 877 441 4731 St Lucia General Support 1 800 882 1521 St Vincent and the Grenadines General Support toll free 1 877 270 4609 Singapore Singapore International Access Code 005 Country Code 65 Technical Support Customer Service Penang Malaysia Transaction Sales Corporate Sales toll free 800 6011 051 604 633 4949 toll free 800 6011 054 toll free 800 6011 053 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Technical Support Customer Care Sales Fax Switchboard 011 709 7710 011 709 7707 011 709 7700 011 706 0495 011 709 7700 Southeast Asian and Pacific Countries Customer Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 126 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E
50. NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THIS LIMITATION MAY NOT APPLY TO YOU WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR LOST SOFTWARE OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE Appendix 133 www dell com support dell com SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU How long does this limited warranty last This limited warranty lasts for the time period indicated on your packing slip or invoice except for the following Dell branded hardware e Portable computer batteries carry a 1 year limited warranty e Projector lamps carry a 90 day limited warranty e Memory carries a lifetime limited warranty e Monitors carry the longer of either a 3 year limited warranty or the remainder of the warranty for the Dell computer to which the monitor will be connected e Other add on hardware carries the longer of either a 1 year limited warranty for
51. NOTICE To avoid breaking the memory module do not press near the middle of the module 10 Insert the module straight down into the connector ensuring that it fits into the vertical guides at each end of the connector Press firmly on the ends of the module until it snaps into place If you insert the module correctly the securing clips snap into the cutouts at each end of the module V 11 Replace the computer cover see page 100 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 12 Connect your computer and devices to electrical outlets and then turn them on 90 Adding Parts 13 Click the Start button right click My Computer and then click Properties 14 Click the General tab 15 To verify that the memory is installed correctly check the amount of memory RAM listed Adding or Replacing the AGP Card CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 Your Dell computer provides a connector for an AGP card 1 Shut down the computer through the Start menu see page 27 2 Ensure that your computer and attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your computer turn them off now NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack
52. Sonic RecordNow documentation that came with your computer Open Sonic RecordNow click the question mark icon in the upper right corner of the window and then click RecordNow Help or RecordNow Tutorial How to Copy a CD or DVD Gi NOTE If you have a DVD CD RW combo drive and you experience recording problems check for available software patches at the Sonic support website at support sonic com Gi NOTE Most commercial DVDs have copyright protection and cannot be copied using Sonic RecordNow 1 Click the Start button point to All Programs Sonic RecordNow RecordNow 2 Click either the audio tab or the data tab depending on the kind of CD you are planning to copy 3 Click Exact Copy 4 To copy the CD or DVD e If you have one CD or DVD drive ensure that the settings are correct and click Copy The computer reads your source CD or DVD and copies it to a temporary folder on your computer hard drive When prompted insert a blank CD or DVD into the CD or DVD drive and click OK e Ifyou have two CD or DVD drives select the drive into which you have inserted your source CD or DVD and click Copy The computer copies the data on the CD or DVD to the blank CD or DVD Once you have finished copying the source CD or DVD the CD or DVD that you have created automatically ejects Setting Up and Using Your Computer 25 www dell com support dell com 26 Using Blank CD Rs and CD RWs Your CD RW drive can write to two
53. TE To reinstall and activate your Microsoft Office or Microsoft Works Suite programs you need the Product Key number located on the back of the Microsoft Office or Microsoft Works Suite CD sleeve Advanced Troubleshooting SECTION 4 Adding Parts Front and Back View of the Computer Reattaching the Front Door and Hinge Arms Opening the Computer Cover Looking Inside Your Computer Installing and Removing Cards Adding Memory Adding or Replacing the AGP Card Adding a Second Hard Drive Adding a Floppy Drive Closing the Computer Cover www dell com support dell com Front and Back View of the Computer Front View On computers with an optional floppy drive 70 Adding Parts 1 CDorDVD drive activity light The drive activity light is on when the computer reads data from the CD or DVD drive CD or DVD eject button Press to eject your CD from the CD or DVD drive floppy drive eject button Press to eject a floppy disk from the floppy drive On computers with an optional floppy drive 4 floppy drive light button The floppy drive light is on when the computer reads data from or writes data to the floppy drive Wait until this light turns off before you remove the floppy disk from the drive On computers with an optional floppy drive 5 hard drive light The hard drive light is on when the computer reads data from or writes data to the hard drive The light might also be
54. al assistance Printer Cable Your printer connects to your computer with either a USB cable or a parallel cable Your printer may not come with a printer cable so if you purchase a cable separately ensure that it is compatible with your printer If you purchased a printer cable at the same time you purchased your computer the cable may arrive in the computer box Connecting a Parallel Printer 1 Complete the operating system setup if you have not already done so 2 Turn off the computer see page 27 NOTICE For best results use a 3 m 10 ft or shorter parallel cable Setting Up and Using Your Computer 3 Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws Attach the cable to the connector on the printer and snap the two clips into the two notches parallel connector on computer connector on printer screws 2 parallel printer cable A notches 2 i D 4 Turn on the printer and then turn on the computer If the Add New Hardware Wizard window appears click Cancel 5 Install the printer driver if necessary See the documentation that came with your printer Connecting a USB Printer Gi NOTE You can connect USB devices while the computer is turned on 1 Complete the operating system setup if you have not already done so 2 Install the printer driver if necessary See the documentation that came with your printer Setting Up and Using Y
55. all your customer care representative or call 1 800 624 9897 Limited Warranty Terms for Dell Branded Hardware Products Canada Only What is covered by this limited warranty This limited warranty covers defects in materials and workmanship in your our end user customer s Dell branded hardware products including Dell branded peripheral products What is not covered by this limited warranty This limited warranty does not cover Software including the operating system and software added to the Dell branded hardware products through our factory integration system or the reloading of the software Non Dell branded and Solution Provider Direct products and accessories e Problems that result from External causes such as accident abuse misuse or problems with electrical power Servicing not authorized by Dell Usage that is not in accordance with product instructions Failure to follow the product instructions or failure to perform preventive maintenance Problems caused by using accessories parts or components not supplied by Dell e Products with missing or altered service tags or serial numbers e Products for which Dell has not received payment THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT FOR THE TERM OF THE
56. ame or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions To replace the battery 1 Record all the screens in system setup see page 106 so that you can restore the correct settings in step 12 2 Shut down the computer through the Start menu 3 Ensure that your computer and attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your computer turn them off now NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 4 Turn off any attached devices and disconnect them from their electrical outlets 5 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Appendix 6 Open the computer cover see page 78 NOTICE Before touching anything inside your computer ground yourself by touching an 10 11 12 13 unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components Locate the battery socket see page 81 NOTICE If you pry the battery out of its socket with a blunt object b
57. andby in Windows Help To access help files see page 32 Solving Problems DVD drive problems Gi NOTE Because of different regions worldwide and different disc formats not all DVD titles work in all DVD drives TEST THE DRIVE WITH ANOTHER DVD Insert another DVD to eliminate the possibility that the original DVD is defective ENSURE THAT WINDOWS RECOGNIZES THE DRIVE Click the Start button and click My Computer If the DVD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive CLEAN THE DISC Sce the Tell Me How help file for instructions on cleaning your DVDs To access help files see page 32 CHECK FOR INTERRUPT REQUEST CONFLICTS See page 65 Hard drive problems RUN CHECK DISK 1 Click the Start button and click My Computer 2 Right click the drive letter local disk that you want to scan for errors and then click Properties 3 Click the Tools tab 4 Under Error checking click Check Now 5 Click Start E Mail Modem and Internet Problems Gi NOTE Connect the modem to an analog telephone jack only The modem does not operate while it is connected to a digital telephone network CHECK THE TELEPHONE LINE CONNECTION Verify that the telephone line is connected to the jack on the modem The jack has either a green label or a connector shaped icon next to it Ensure that you hear a click when
58. atedly to ensure that the processor is compatible with representative software Just as importantly we work with hardware and software companies in the computer industry to ensure that our processors are compatible with their products Additionally a sampling of Intel processors are subjected to a rigorous burn in test whereby the chip is operated at higher than normal temperatures and voltages During this burn in period the processor experiences the equivalent of weeks of normal usage These units are monitored for failures as part of our ongoing quality assurance process As a result today s microprocessors from Intel are among the most reliable components in computers What are Errata Exhaustive product testing can highlight differences between the actual behavior of the microprocessor and its specifications Sometimes the discrepancies are caused by a design defect or error which we call errata Rigorous validation identifies most errata during the development of the processor but we do detect additional errata during the life cycle of a microprocessor When an erratum is identified our engineers work to characterize it and find a solution We work with system designers and software developers to ensure that the discrepancy does not affect their products If necessary special software or hardware solutions sometimes known as work arounds are implemented in the system design to prevent computer users from encountering the prob
59. ay indicate requirements for running the test Configuration Displays your hardware configuration for the selected device The Dell Diagnostics obtains configuration information for all devices from the system setup program memory and various internal tests and it displays the information in the device list in the left pane of the screen The device list may not display the names of all the components installed on your computer or all devices attached to your computer Parameters Allows you to customize the test by changing the test settings Advanced Troubleshooting 4 When the tests are completed if you are running the Dell Diagnostics from the ResourceCD remove the CD 5 Close the test screen to return to the Main Menu screen To exit the Dell Diagnostics and restart the computer close the Main Menu screen Drivers What Is a Driver A driver is a program that controls a device such as a printer mouse or keyboard All devices require a driver program A driver acts like a translator between the device and any other programs that use the device Each device has its own set of specialized commands that only its driver recognizes Dell ships your computer to you with required drivers already installed no further installation or configuration is needed NOTICE The De Dimension ResourceCD may contain drivers for operating systems that are not on your computer Ensure that you are installing software appropriate for your
60. ce RUN THE SPEAKER DIAGNOSTICS Some speaker systems have self diagnostics See the speaker documentation for diagnostics instructions REINSTALL THE AUDIO SOUND DRIVER See page 62 CHECK FOR INTERRUPT REQUEST CONFLICTS See page 65 No sound from headphones CHECK THE HEADPHONE CABLE CONNECTION Ensure that the headphone cable is securely inserted into the headphone connector see page 70 DISABLE DIGITAL MODE Your headphones do not work if the CD drive is operating in digital mode To disable digital mode 1 Click the Start button click Control Panel and then click Sounds Speech and Audio Devices 2 Click Sounds and Audio Devices 3 Click the Hardware tab 4 Double click the name of your CD drive 5 Click the Properties tab 6 Uncheck the Enable digital CD audio for this CD ROM device box ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Solving Problems 49 www dell com support dell com 50 Video and Monitor Problems If the screen is blank NOTE See the monitor documentation for troubleshooting procedures CHECK THE MONITOR POWER LIGHT If the power light is off firmly press the button to ensure that the monitor is turned on If the power light is lit or blinking the monitor has power If the power light is blinking press a key on the keyboard
61. ch as a lamp e Bypass power protection devices power strips and power extension cables to verify that the computer turns on Ensure that the main power cable is securely connected to the system board see page 81 Ensure that the front panel cable is securely connected to the system board see page 81 If the problem persists contact Dell see page 113 IF THE POWER LIGHT IS AMBER AND GREEN The computer is receiving electrical power but an internal power problem might exist Ensure that the microprocessor power cable is securely connected to the system board see page 81 e Remove and then reinstall the memory modules see page 87 e Remove and then reinstall any cards see page 82 If the problem persists contact Dell see page 113 IF THE POWER LIGHT IS STEADY AMBER The computer is receiving electrical power but an internal power problem might exist Ensure that the microprocessor power cable is securely connected to the system board see page 81 If the problem persists contact Dell see page 113 IF THE POWER LIGHT IS BLINKING AMBER A device might be malfunctioning or incorrectly installed e Ensure that the microprocessor power cable is securely connected to the system board see page 81 If the problem persists contact Dell see page 113 Solving Problems 45 www dell com support dell com 46 ELIMINATE INTERFERENCE Electrical appliances on the same circuit or
62. com Technical Support servers Technical Support outside of Japan servers Technical Support Dimension and Inspiron Technical Support outside of Japan Dimension and Inspiron Technical Support Dell Precision OptiPlex and Latitude Technical Support outside of Japan Dell Precision OptiPlex and Latitude Technical Support Axim Technical Support outside of Japan Axim Faxbox Service 24 Hour Automated Order Service Customer Care Business Sales Division up to 400 employees Preferred Accounts Division Sales over 400 employees Large Corporate Accounts Sales over 3500 employees Public Sales government agencies educational institutions and medical institutions Global Segment Japan Individual User Switchboard toll free 0120 198 498 81 44 556 4162 toll free 0120 198 226 81 44 520 1435 toll free 0120 198 433 81 44 556 3894 toll free 0120 981 690 81 44 556 3468 044 556 3490 044 556 3801 044 556 4240 044 556 1465 044 556 3433 044 556 3430 044 556 1469 044 556 3469 044 556 1760 044 556 4300 Korea Seoul International Access Code 001 Country Code 82 City Code 2 Technical Support Sales Customer Service Seoul Korea Customer Service Penang Malaysia Fax Switchboard toll free 080 200 3800 toll free 080 200 3600 toll free 080 200 3800 604 633 4949 2194 6202 2194 6000 122 Appendix Country City International Access Co
63. computer cover see page 78 Adding Parts 7 Press the lever on the card retention arm and raise the retention arm card edge connector card connector filler bracket retention arm lever 8 Ifyou are installing a new card remove the filler bracket to create a card slot opening Then continue with step 10 9 Ifyou are replacing a card that is already installed in the computer remove the card If necessary disconnect any cables connected to the card Grasp the card by its top corners and ease it out of its connector 10 Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your computer fy CAUTION Some network adapters automatically start the computer when they are connected to a network To guard against electrical shock be sure to unplug your computer from its electrical outlet before installing any cards Verify that the standby power light on the system board is off Adding Parts 83 www dell com support dell com 84 11 Place the card in the connector and press down firmly Ensure that the card is fully seated in the slot If the card is full length insert the end of the card into the card guide bracket as you lower the card toward its connector on the system board Insert the card firmly into the card connector on the system board not fully seated card fu
64. cts including Dell branded peripheral products What is not covered by this limited warranty This limited warranty does not cover Software including the operating system and software added to the Dell branded hardware products through our factory integration system third party software or the reloading of software Non Dell branded and Solution Provider Direct products and accessories e Problems that result from External causes such as accident abuse misuse or problems with electrical power Servicing not authorized by Dell Usage that is not in accordance with product instructions Failure to follow the product instructions or failure to perform preventive maintenance Problems caused by using accessories parts or components not supplied by Dell e Products with missing or altered Service Tags or serial numbers e Products for which Dell has not received payment THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE
65. d and click Next If you are reinstalling Windows XP Professional at the Computer Name and Administrator Password window enter a name for your computer or accept the one provided and a password and click Next If the Modem Dialing Information screen appears enter the requested information and click Next Enter the date time and time zone in the Date and Time Settings window and click Next If the Networking Settings screen appears click Typical and click Next If you are reinstalling Windows XP Professional and you are prompted to provide further information regarding your network configuration enter your selections If you are unsure of your settings accept the default selections Windows XP installs the operating system components and configures the computer The computer automatically restarts NOTICE Do not press any key when the following message appears Press any key to boot from the CD When the Welcome to Microsoft screen appears click Next When the How will this computer connect to the Internet message appears click Skip When the Ready to register with Microsoft screen appears select No not at this time and click Next When the Who will use this computer screen appears you can enter up to five users Click Next Click Finish to complete the setup and remove the CD Reinstall the appropriate drivers with the ResourceCD Reinstall your virus protection software Reinstall your programs NO
66. d Removing Cards iN CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Your Dell computer provides slots for up to four 32 bit 33 MHz cards If you are installing or replacing a card follow the procedures in the next section If you are removing but not replacing a card see Removing a Card on page 86 Installing a Card CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 10 1 If you are replacing a card remove the current driver for the card from the operating system 2 Shut down the computer through the Start menu see page 27 3 Ensure that your computer and attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your computer turn them off now NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 4 Disconnect any telephone or telecommunication lines from the computer 5 Disconnect your computer and all attached devices from their electrical outlets and then press the power button to ground the system board CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover 6 Open the
67. de Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Latin America Luxembourg International Access Code 00 Customer Technical Support Austin Texas U S A Customer Service Austin Texas U S A Fax Technical Support and Customer Service Austin Texas U S A Sales Austin Texas U S A SalesFax Austin Texas U S A Website support euro dell com E mail tech_be dell com 512 728 4093 512 728 3619 512 728 3883 512 728 4397 512 728 4600 or 512 728 3772 Country Code 352 Technical Support Brussels Belgium 3420808075 Home Small Business Sales Brussels Belgium toll free 080016884 Corporate Sales Brussels Belgium 02 481 91 00 Customer Care Brussels Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Macao Technical Support toll free 0800 582 Country Code 853 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 0800 581 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Technical Support Dell Precision OptiPlex and Latitude Technical Support Dimension and Inspiron Customer Service Transaction Sales Corporate Sales toll free 1 800 88 0193 toll free 1 800 88 1306 04 633 4949 toll free 1 800 888 202 toll free 1 800 888 213 Appendix 123 www dell com
68. does not warrant third party products Third party software and peripheral products are covered by the warranties provided by the original manufacturer or publisher only Third party manufacturer warranties vary from product to product Consult your product documentation for specific warranty information More information may also be available from the manufacturer or publisher While Dell offers a wide selection of software and peripheral products we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell computers nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today If you have questions about compatibility we recommend and encourage you to contact the third party software and peripheral product manufacturer or publisher directly Dell Branded Peripheral Products Dell does provide a limited warranty for new Dell branded peripheral products products for which Dell is listed as the manufacturer such as monitors batteries memory docking stations and projectors To determine which limited warranty applies to the product you purchased see the Dell packing slip or invoice and or the product documentation that accompanied your product Descriptions of Dell s limited warranties are described in preceding sections 1 Year End User Manufacturer Guarantee Latin America and the Caribbean Only Guarantee Dell Com
69. e NOTICE Do not install any drive into the lower hard drive bay until you have removed the green drive rails from the inside of the hard drive bay Adding Parts 93 www dell com support dell com 94 9 Remove the first hard drive from the upper bay and install it in the lower bay b c d Disconnect the power and the hard drive cables from the back of the first hard drive Press in the two green rail tabs and pull the first hard drive out of the upper bay Gently slide the first hard drive into the lower bay until you hear a click Reconnect the power and hard drive cables to the back of the first hard drive 10 Gently slide the new hard drive into the upper bay until you hear a click w x y A e aa rail tabs 2 re oO M _ second hard drive IL in upper bay ZA a first hard drive in T lower bay _L_ hard drive bay 11 Connect a power cable to the drive NOTICE Match the colored strip on the cable with pin 1 on the drive Adding Parts 12 Locate the extra connector on the drive cable that is attached to your first hard drive and attach the connector to the second hard drive Your computer uses cable select drive cables This means that the device connected to the end connector of the drive cable is the master device and the device connected to the middle connector is the slave device Be sure that the jumper setting on the new device is set for cable select
70. e recommended by the manufacturer Discard used batteries according to the manufacturer s instructions HAN CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 REPLACE THE BATTERY If you have to repeatedly reset time and date information after turning on the computer or if an incorrect time or date displays during start up replace the battery see page 110 If the battery still does not work properly contact Dell see page 113 32 Solving Problems Drive Problems Floppy drive problems ENSURE THAT WINDOWS RECOGNIZES THE DRIVE Click the Start button and click My Computer If the floppy drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive TEST THE DRIVE e Insert another disk to eliminate the possibility that the original floppy disk is defective e Insert a bootable floppy disk and reboot the computer ENSURE THAT THE DISK IS NOT FULL OR WRITE PROTECTED Ensure that the disk has available space and that it is not write protected locked See the following figure back of floppy disk write protected E if Zj t write na NOTICE Do not attempt to clean drive heads with a swab You may accidentally misalign the heads which can render the drive inoperable CLEAN THE DRIVE Use a commercially available cleaning kit Solvin
71. e careful not to touch the system board with the object Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery Otherwise you may damage the system board by prying off the socket or by breaking circuit traces on the system board Remove the battery by carefully prying it out of its socket with your fingers or with a blunt nonconducting object such as a plastic screwdriver Insert the new battery into the socket with the side labeled facing up and snap the battery into place Cd battery pe battery socket BATTERY rs 2 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer Close the computer cover Connect your computer and devices to electrical outlets and turn them on Enter system setup see page 107 and restore the settings you recorded in step 1 Properly dispose of the old battery see page 11 Appendix 111 www dell com support dell com 112 Dell Technical Support Policy U S Only Technician assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system software programs and hardware drivers to the original default configuration as shipped from Dell as well as the verification of appropriate functionality of the computer and all Dell installed hardware In addition to t
72. ease tab and gently push in the insert Adding Parts Installing a Floppy Drive 1 Gently slide the drive into place until the tabs securely click into position 2 Attach the floppy drive cable to the floppy drive and to the system board floppy drive connector Ensure that you route the floppy drive cable through the cable restraint located on the side of the floppy drive bay 3 Attach the floppy drive power cable to the floppy drive p floppy drive cable power cable cable restraint system board floppy drive connector 4 Check all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents 5 Close the computer cover see page 100 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 6 Connect your computer and devices to electrical outlets and turn them on 7 After you turn on your computer press lt F2 gt when you are prompted to enter setup mode Adding Parts 99 www dell com support dell com 10 ll 12 14 15 Highlight Drive Configuration and press lt Enter gt Use the left and right arrows to change Diskette Drive A from Not Installed to 3 5 inch 1 44MB Press lt Enter gt Highlight Integrated Devices LegacySelect Options and press lt Enter gt Make sure that the Diskette Interface entry is set to Auto If necessary use the left and right arrows to set it to Auto
73. ector Connect a serial device such as a handheld device to the serial port 74 Adding Parts Reattaching the Front Door and Hinge Arms To prevent damage to your computer the front panel door is designed to break away if it is lifted up too far If the front panel door is open and it is pushed inward too hard the hinge arms may also break away the hinge arms are loose when they are detached Reattaching the Hinge Arms fy CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 Shut down the computer through the Start menu see page 27 Disconnect the computer power cable from the electrical outlet Remove the front panel door by gently snapping it off the two hinge arms A U N HE Remove the front panel insert above the door bay area by pulling the bottom of the insert with your fingers front panel NI use fingers to pull here Adding Parts 75 www dell com support dell com 76 5 Lift both hinge arms to the horizontal position 6 Use the two view slots to align the pivot bar with the two pivot bar slots view slots 2 pivot bar slots 2 pivot bar hinge arms in horizontal position NOTICE Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted meta
74. ed On computers with a network connector card use the connector on the card It is recommended that you use Category 5 wiring and connectors for your network If you must use Category 3 wiring force the network speed to 10 Mbps to ensure reliable operation sa rt H DI mm network jack modem jack Adding Parts 73 www dell com support dell com ll USB 2 0 connectors 6 Use the back USB connectors for devices that typically remain connected such as printers and keyboards It is recommended that you use the front USB connectors for devices that you connect occasionally such as joysticks or cameras 12 microphone connector Use the pink microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program On computers with a sound card the microphone connector is on the card 13 line out connector Use the green line out connector to attach headphones and most speakers with integrated amplifiers On computers with a sound card the line out connector is on the card 14 center LFE connector Use the yellow center Low Frequency Effects LFE connector to attach your subwoofer On computers with a sound card use the connector on the card 15 keyboard connector If you have a standard keyboard plug it into the purple keyboard connector If you have a USB keyboard plug it into a USB connector 16 serial conn
75. er Customer Care Small Business Customer Care U K Customer Care dial within U K only Corporate Customer Care Corporate Customer Care dial within U K only Ireland Sales U K Sales dial within U K only Fax SalesFax Switchboard 1850 543 543 0870 908 0800 01 204 4014 01 204 4014 0870 906 0010 1850 200 982 0870 907 4499 01 204 4444 0870 907 4000 01 204 0103 01 204 4444 120 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support Customer Care Fax Switchboard Corporate Technical Support Customer Care Fax Switchboard 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12 02 577 826 90 02 577 825 55 02 575 035 30 02 577 821 Jamaica General Support dial from within Jamaica only 1 800 682 3639 Appendix 121 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Japan Kawasaki International Access Code 001 Country Code 81 City Code 44 Website support jp dell
76. er Experience Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts East Large Corporate Accounts East Government and Education Large Corporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporate Accounts Spare Parts to to to to to to to to to to to to to to to to to l free I free I free l free I free I free l free l free I free I free l free l free I free l free l free l free I free 818 1350 800 858 2969 800 858 0950 800 858 0960 800 858 2920 800 858 2060 800 858 2222 800 858 2557 800 858 2055 800 858 2628 800 858 2999 800 858 2955 800 858 2020 800 858 2669 800 858 2222 800 858 2355 800 858 2811 800 858 2621 Colombia General Support 980 9 15 3978 Costa Rica General Support 0800 012 0435 116 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Czech Republic Prague International Access Code 00 Country Code 420 City Code 2 Website support euro dell com E mail czech_dell dell com Technical Support Customer Care
77. ersonal information lost or corrupted data or damaged or lost removable media During the remaining years For the remaining period of the limited warranty we will replace any defective part with new or refurbished parts if we agree that it needs to be replaced When you contact us we will require a valid credit card number at the time you request a replacement part but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the replacement part to you If we do not receive the original part within 30 days we will charge to your credit card the then current standard price for that part We will pay to ship the part to you if you use an address in the United States excluding Puerto Rico and U S possessions and territories Otherwise we will ship the part freight collect We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us NOTE Before you replace parts make sure to back up the data on the hard drive s and any other storage device s in the product s We are not responsible for lost or corrupted data What if I purchased a service contract If your service contract is with Dell service will be provided to you under the terms of the service agreement Please refer to that contract for details on how to obtain service If you purchased through us a service contract with one of our third party ser
78. ets and turn them on Adding a Second Hard Drive A CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 NOTICE To avoid damage to the drive do not set it on a hard surface Instead set the drive on a surface such as a foam pad that will sufficiently cushion it Check the documentation for the drive to verify that it is configured for your computer Shut down the computer through the Start menu see page 27 Ensure that your computer and attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your computer turn them off now NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Disconnect any telephone or telecommunication lines from the computer Disconnect your computer and all attached devices from their electrical outlets and then press the power button to ground the system board CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Open the computer cover see page 78 Remove the two green plastic rails from the inside of the hard drive bay by gently pulling the rails up and out of the bay 8 Attach the rails to the hard drive using the two screws attached to the rails Ensure that the rail tabs are positioned at the back of the hard driv
79. ey are set by the computer appear less bright When lt Enter gt appears to the right of an option title press lt Enter gt to access a popup menu of additional options e Key functions A line of boxes across the bottom of all screens that lists keys and their functions within system setup e Help Press lt F1 gt for information on the option that is selected highlighted Boot Sequence This feature allows you to change the boot sequence for devices Appendix 107 www dell com support dell com 108 Changing Boot Sequence for the Current Boot You can use this feature for example to tell the computer to boot from the CD drive so that you can run the Dell Diagnostics on the ResourceCD but you must set the computer to boot from the hard drive when the diagnostic tests are complete 1 2 3 Turn on or restart your computer When F2 Setup F12 Boot Menu appears in the upper right corner of the screen press lt F12 gt If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Shut down your computer see page 27 and try again The Boot Device Menu appears listing all available boot devices Each device has a number next to it At the bottom of the menu enter the number of the device that is to be used for the current boot only Changing Boot Sequence for Future Boots 1 2 Gi 3 4 5 Appendix Enter the system set
80. file when setting up and using your computer To access the help file see page 32 SAFETY Battery Disposal Your computer uses a lithium coin cell battery The lithium coin cell battery is a long life battery and it is very possible that you will never need to replace it However should you need to replace it see page 110 Do not dispose of the battery along with household waste Contact your local waste disposal agency for the address of the nearest battery deposit site Safety Instructions 11 www dell com support dell com 12 Safety Instructions Finding Information for Your Computer What are you looking for Find It Here e A diagnostic program for my computer ResourceCD Drivers for my computer Documentation and drivers are already installed on your computer when shipped from Dell You can use the CD to reinstall drivers see page 62 run the Dell Diagnostics see page 58 or access your documentation e My computer documentation e My device documentation Readme files may be included on your CD to provide last minute updates about technical changes to your computer or advanced technical reference material for experienced users or technicians e How to set up a printer Owner s Manual How to troubleshoot and solve problems e How to remove and install parts e How to contact Dell e How to set up my computer Setup Diagram ente ai i aE ot iil Ro Bb E
81. g Parts 87 www dell com support dell com 88 Memory Installation Guidelines matched pair of memory modules in connectors DIMM1 and DIMM2 matched pair of memory modules 2 in connectors DIMM3 and DIMM4 NOTICE If you remove your original memory modules from the computer during a memory upgrade keep them separate from any new modules that you may have even if you purchased the new modules from Dell You should install your original memory modules in pairs either in connectors DIMM1 and DIMM2 or connectors DIMM3 and DIMM4 If possible do not pair an original memory module with anew memory module Otherwise your computer may not function at optimal performance Gi NOTE Memory purchased from Dell is covered under your computer warranty Addressing Memory with 4 GB Configurations Your computer supports a maximum of 4 GB of memory when you use four 1 GB DIMMs Current operating systems such as Microsoft Windows XP can only use a maximum of 4 GB of address space however the amount of memory available to the operating system is less than 4 GB Certain components within the computer require address space in the 4 GB range Any address space reserved for these components cannot be used by computer memory Installing Memory AN CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 1 Shut down the computer through the Start menu see page 27 2 Ensure that your computer a
82. g Problems 33 www dell com support dell com 34 CD drive problems Gi NOTE High speed CD drive vibration is normal and may cause noise which does not indicate a defect in the drive or the CD ADJUST THE WINDOWS VOLUME CONTROL Click the speaker icon in the lower right corner of your screen e Ensure that the volume is turned up by clicking the slidebar and dragging it up e Ensure that the sound is not muted by clicking any boxes that are checked TEST THE DRIVE WITH ANOTHER CD Insert another CD to eliminate the possibility that the original CD is defective CHECK THE SPEAKERS AND SUBWOOFER Sce Sound and Speaker Problems on page 48 ENSURE THAT WINDOWS RECOGNIZES THE DRIVE Click the Start button and click My Computer If the CD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive CLEAN THE DISC Sce the Tell Me How help file for instructions on cleaning your CDs To access help files see page 32 Problems writing to a CD RW drive CLOSE OTHER PROGRAMS The CD RW drive must receive a steady stream of data when writing If the stream is interrupted an error occurs Try closing all programs before writing to the CD RW TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD RW DISC For information on power conservation modes see the Tell Me How help file or search for the keyword st
83. h general usage installation and troubleshooting questions The support website offers several different tools to help you such as Dell Forum a chat room where you can communicate with other Dell customers about their computers and gain access to technical support through e mail See Dell Support Website on page 14 for more information about the website See Dell Technical Support Policy U S Only on page 112 for a description of the hardware and software support provided by Dell CALL DELL If you cannot solve your problem using the Dell Support website or e mail service call Dell for technical assistance see page 112 See Dell Technical Support Policy U S Only on page 112 for a description of the hardware and software support provided by Dell General hardware problems If your computer exhibits one or more of the following symptoms a device conflict may exist e Your computer locks up particularly while using a specific device e lt A recently added device does not work e A sound card emits noise or demonstrates other problems Solving Problems e Unintelligible characters print from the printer e The mouse pointer does not move or stutters when it moves e Messages appear stating that the computer is not operating at maximum performance e Errors occur and programs crash for no apparent reason e Nothing displays on the monitor REMOVE ANY RECENTLY ADDED HARDWARE TO SEE IF IT RESOLVES THE CONFLICT If
84. he Properties window reports the cards or devices that share the device s IRO 6 Resolve conflicts by reconfiguring the devices or removing the devices from the Device Manager To use the Windows XP Hardware Troubleshooter 1 Click the Start button and click Help and Support 2 Type hardware troubleshooter in the Search field and click the arrow to start the search Advanced Troubleshooting 65 www dell com support dell com 66 3 Click Hardware Troubleshooter in the Search Results list 4 Inthe Hardware Troubleshooter list click I need to resolve a hardware conflict on my computer and click Next Reinstalling Microsoft Windows XP Before You Begin If you are considering reinstalling the Windows XP operating system to correct a problem with a newly installed driver first try using Windows XP see page 62 If Device Driver Rollback does not resolve the problem then use System Restore see page 64 to return your operating system to the operating state it was in before you installed the new device driver NOTICE Before performing the installation back up all data files on your primary hard drive For conventional hard drive configurations the primary hard drive is the first drive detected by the computer To reinstall Windows XP you need the following items e Dell Operating System CD e Dell ResourceCD F NOTE The ResourceCD contains drivers that were installed during assembly of the computer Use t
85. he ResourceCD to load any required drivers Reinstalling Windows XP To reinstall Windows XP perform all the steps in the following sections in the order in which they are listed The reinstallation process can take 1 to 2 hours to complete After you reinstall the operating system you must also reinstall the device drivers virus protection program and other software NOTICE The Operating System CD provides options for reinstalling Windows XP The options can overwrite files and possibly affect programs installed on your hard drive Therefore do not reinstall Windows XP unless a Dell technical support representative instructs you to do so NOTICE To prevent conflicts with Windows XP disable any virus protection software installed on your computer before you reinstall Windows XP See the documentation that came with the software for instructions Advanced Troubleshooting Booting From the Operating System CD 1 2 5 6 Save and close any open files and exit any open programs Insert the Operating System CD Click Exit if Install Windows XP message appears Restart the computer Press lt F 12 gt immediately after the DELL logo appears If the operating system logo appears wait until you see the Windows desktop and then shut down the computer and try again Press the arrow keys to select CD ROM and press lt Enter gt When the Press any key to boot from CD message appears press any key Windows XP Setu
86. his technician assisted technical support online technical support is available at support dell com Additional technical support options may be available for purchase Dell provides limited technical support for the computer and any Dell installed software and peripherals Support for third party software and peripherals is provided by the original manufacturer including those purchased and or installed through Dell Software and Peripherals Readyware and Custom Factory Integration Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer All Dell standard components included in a Custom Factory Integration CFI project are covered by the standard Dell limited warranty for your computer However Dell also extends a parts replacement program to cover all nonstandard third party hardware components integrated through CFI for the duration of the computer s service contract Definition of Dell Installed Software and Peripherals Dell installed software includes the operating system and some of the software program that is installed on the computer during the manufacturing process Microsoft Office Norton Antivirus and so on Dell installed peripherals include any internal expansion cards or Dell branded module bay or PC Card accessories In addition any Dell branded monitors keyboards mice speakers microphones for telepho
87. id damaging a computer with a manual voltage selection switch set the switch for the voltage that most closely matches the AC power available in your location For Japan the voltage selection switch must be set to the 115 V position even though the AC power available in Japan is 100 V Also ensure that your monitor and attached devices are electrically rated to operate with the AC power available in your location e Before working inside the computer unplug the computer to help prevent electric shock or system board damage Certain system board components continue to receive power any time the computer is connected to AC power SAFETY When Working Inside Your Computer Before you open the computer cover perform the following steps in the sequence indicated HAN CAUTION Do not attempt to service the computer yourself except as explained in your online Dell documentation or in instructions otherwise provided to you by Dell Always follow installation and service instructions closely NOTICE To help avoid possible damage to the system board wait 5 seconds after turning off the computer before removing a component from the system board or disconnecting a device from the computer l Perform an orderly computer shutdown using the operating system menu N Tum off your computer and any devices connected to the computer 3 Ground yourself by touching an unpainted metal surface on the chassis such as the metal around the card slot ope
88. inter cable 18 connecting 18 parallel 18 problems 6 setting up 18 USB 19 problems battery 32 blue screen 39 CD drive 34 CD RW drive 34 computer crashes 38 39 computer stops responding 38 conflicts 65 Dell Diagnostics 58 diagnostic lights 54 drives 33 DVD drive 35 e mail 35 error messages 37 finding solutions 30 floppy drive 33 general 38 hard drive 35 hardware 40 IEEE 1394 41 Internet 35 keyboard 42 modem 35 monitor hard to read 50 monitor is blank 50 network 44 other 40 power 44 problems continued power light conditions 44 printer 6 program crashes 39 program stops responding 38 programs and Windows compatibility 39 restore to previous state 63 scanner 47 screen hard to read 50 screen is blank 50 software 38 39 sound and speakers 48 troubleshooting chart 30 video and monitor 50 volume adjusting 8 Program Compatibility Wizard 39 reinstalling Windows XP 66 ResourceCD 62 Dell Diagnostics 58 S safety instructions 9 scanner problems 47 screen See monitor service tag number 71 settings system setup program 106 setup diagram 13 shutting down your computer 27 software conflicts 65 Hyper Threading 26 problems 38 39 sound problems 48 volume 48 speaker problems 48 volume 48 specifications 102 support contacting Dell 113 system board 81 System Restore 63 system setup program 106
89. ion lt Enter gt Boot Sequence lt Enter gt Memory Information lt Enter gt CPU Information lt Enter gt Integrated Devices LegacySelect Options lt Enter gt Power Management lt Enter gt System Security lt Enter gt Keyboard NumLock Report Keyboard Errors duto Power On Fast Boot OS Install Mode IDE Hard Drive Acoustics Mode System Event Log Asset Tag at de T la sedi 106 Appendix Viewing Settings 1 Turn on or restart your computer 2 When the blue DELL logo appears press lt F2 gt immediately If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer and try again System Setup Screens The system setup program screens display the current configuration information for your computer Information on the screen is divided into five areas e Title The box at the top of all screens that lists the computer name e Computer data Two boxes below the title box that display your computer processor L2 cache service tag and the version number of the BIOS e Options A scrollable box listing options that define the configuration of your computer including installed hardware power conservation and security features Fields to the night of the option titles contain settings or values The fields that you can change appear bright on the screen The fields that you cannot change because th
90. ipherals 112 Contacting Dell aaa 113 Regulatory Notices 131 NOM Information Mexico Only 132 Limited Warranties 2 2 2 2 133 Limited Warranty for Dell Branded Hardware Products W S Only 4 6 ek pane Sa Boa ae 133 Limited Warranty Terms for Dell Branded Hardware Products Canada Only 2 20 000000008 4 136 Dell Software and Peripherals Canada Only 2 139 1 Year End User Manufacturer Guarantee Latin America and the Caribbean Only 2 2 0 139 Intel Warranty Statement for Pentium and Celeron Processors Only U S and Canada Only 2 141 bor elite aca E ASA IERI AM Sees te PARE ake Poa 143 Contents 7 8 Contents CAUTION Safety Instructions Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage SAFETY General Do not attempt to service the computer yourself unless you are a trained service technician Always follow installation instructions closely To help prevent electric shock plug the computer and device power cables into properly grounded electrical outlets These cables are equipped with 3 prong plugs to help ensure proper grounding Do not use adapter plugs or remove the grounding prong from a cable If you must use an extension cable use a 3 wire cable with properly grounded plugs To help avoid the potential hazard of electric shock
91. it to ensure that it is secure 1 Connect the network cable to the network adapter connector on the back of your computer Ei NOTE Do not use a network cable with a telephone wall jack 2 Connect the other end of the network cable to a network connection device such as a network wall jack Ala network adapter connector on computer network wall jack network cable Network Setup Wizard The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of sharing files printers or an Internet connection between computers in a home or small office 1 Click the Start button point to All Programs Accessories gt Communications and then click Network Setup Wizard 2 On the welcome screen click Next Setting Up and Using Your Computer 3 Click Checklist for creating a network Gi NOTE Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP 4 Complete the checklist and required preparations 5 Return to the Network Setup Wizard and follow the instructions on the screen Connecting to the Internet F NOTE ISPs and ISP offerings vary by country To connect to the Internet you need a modem or network connection and an Internet service provider ISP such as AOL or MSN Your ISP will offer one or more of the following Internet connection options e Dial up connections that
92. ithium coin cell Physical Height 42 5cm 16 7 inches Width 18 1 cm 7 13 inches Depth 44 7 cm 17 6 inches Weight 12 7 kg 28 Ib Environmental Temperature Operating 10 to 35 C 50 to 95 F NOTE At 35 C 95 F the maximum operating altitude is 914 m 3000 ft Storage 40 to 65 C 40 to 149 F Relative humidity Maximum vibration Operating Storage Maximum shock Operating Storage Altitude Operating Storage 20 to 80 noncondensing 0 25 G at 3 to 200 Hz at 1 2 octave min 0 5 G at 3 to 200 Hz at 1 2 octave min bottom half sine pulse with a change in velocity of 50 8 cm sec 20 inches sec 23 G faired square wave with a velocity change of 508 cm sec 200 inches sec 15 2 to 3048 m 50 to 10 000 ft NOTE At 35 C 95 F the maximum operating altitude is 914 m 3000 ft 15 2 to 10 670 m 50 to 35 000 ft Appendix 105 www dell com support dell com Standard Settings The system setup program contains the standard settings for your computer NOTICE Unless you are an expert computer user do not change the settings for this program Certain changes might make your computer work incorrectly See the following figure for an example of the main program screen Dell Dimension 8300 Intel Pentium 4 Processor nnn GHz BIOS Version nnn Level 2 Cache nnn KB Integrated Service Tag nnannnn System Time 00 00 00 System Date DAY MO DATE YR Drive Configurat
93. l replace any defective part with new or refurbished parts if we agree that it needs to be replaced When you contact us we will require a valid credit card number at the time you request a replacement part but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the replacement part to you If we do not receive the original part within 30 days we will charge to your credit card the then current standard price for that part We will pay to ship the part to you if you use an address in Canada Otherwise we will ship the part freight collect We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us NOTE Before you replace parts make sure to back up the data on the hard drive s and any other storage device s in the product s We are not responsible for lost or corrupted data What if I purchased a service contract If your service contract is with Dell service will be provided to you under the terms of the service contract Please refer to that contract for details on how to obtain service Dell s service contracts can be found online at www dell ca or by calling Customer Care at 1 800 847 4096 If you purchased through us a service contract with one of our third party service providers please refer to that contract mailed to you with your packing slip or invoice for details on how to obtain service
94. l surface to dissipate any static electricity that could harm internal components 7 Pull the arms toward you until they snap into position If the hinge arms do not snap back into position on the first attempt slightly reposition the arms and try again 8 After the hinge arms snap into position lower and raise the arms two or three times to properly seat them Adding Parts 9 Reattach the front panel insert 10 Reconnect the computer power cable to the electrical outlet 11 Reattach the front door Reattaching the Front Door HAN CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 Shut down the computer through the Start menu sce page 27 Disconnect the computer power cable from the electrical outlet Lower the hinge arms to the vertical position Align the two clips on the inside of the front door with the two hinge arms U F amp F W N E Press inward on the front door until it clips to both hinge arms front door clips 2 hinge arms 2 in vertical position Adding Parts 77 www dell com support dell com 78 Opening the Computer Cover CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 1 Shut down the computer through the Start menu see page 27 2 Ensure that your computer and attached devices are turned off If your computer and attached devices did not a
95. lem Errata may then be corrected in future revisions of the microprocessor No microprocessor is perfect and Intel recognizes that some consumers want to know about any errata whether or not the errata affect them Intel makes documentation of all characterized Pentium and Celeron processor errata publicly available through our Technical Documentation Service At Intel our goal is to make every computer user satisfied with his or her Pentium or Celeron processor Should you have any questions comments or concerns about your Intel microprocessor please call us at 1 800 628 8686 1997 1998 Intel Corporation All rights reserved 142 Appendix Index A audio See sound battery problems 32 replacing 110 BIOS 106 booting changing the sequence 107 current boot 108 future boots 108 C cards connectors 81 installing 82 removing 82 CD drive problems 34 CD RW drive problems 34 CDs copying 25 Check Disk 35 computer back view 72 closing cover 100 crashes 38 39 front door 70 front view 70 internal parts 80 opening cover 78 restore to previous state 63 specifications 102 107 108 stops responding 38 conflicts software and hardware incompatibilities 65 copying CDs and DVDs general information 25 helpful tips 26 how to 25 cover closing 100 opening 78 Dell contacting 113 Dell Diagnostics 58 Dell support policy 112 Dell Support Website about 14 solving prob
96. lems 0 diagnostic lights 54 diagnostics Dell 58 lights 54 display See monitor Documentation finding 13 Owner s Manual 13 setup diagram 13 Tell Me How Help File 14 drivers about 61 identifying 61 drives problems 33 DVD drive problems 35 DVDs copying 25 Index 143 E e mail problems 35 error messages diagnostic lights 54 ESD electrostatic discharge 11 Express Service Code 14 F Files and Settings Transfer Wizard 20 floppy drive adding 96 problems 33 front door reattaching 75 H hard drive problems 35 hardware conflicts 65 Dell Diagnostics 58 problems 40 Hardware Troubleshooter 65 Help and Support Center 14 help files accessing 32 Hyper Threading 26 144 Index I IEEE 1394 problems 41 Internet problems 35 Internet connection about 23 options 23 setting up 23 IRQ conflicts 65 K keyboard problems 42 L lights back of computer 54 diagnostic 54 memory adding 87 connectors 81 messages error 37 Microsoft License Label 14 modem problems 35 monitor blank 50 hard to read 50 problems 50 motherboard See system board N network problems 44 0 Operating System CD 15 Installation Guide 15 operating system reinstalling Windows XP 66 P password clearing system setup 109 power problems 44 turning off your computer 27 power light conditions 44 pr
97. lick Control Panel Under Pick a Category click Performance and Maintenance Click System In the System Properties window click the Hardware tab Click Device Manager Right click the device for which the new driver was installed and click Properties Click the Drivers tab Click Roll Back Driver on sts Ul BF WwW N E If Device Driver Rollback does not resolve the problem then use System Restore see page 63 to return your computer to the operating state that existed before you installed the new driver Using the Dell Dimension ResourceCD If using Device Driver Rollback or System Restore see page 63 does not resolve the problem then reinstall the driver from the ResourceCD 1 With the Windows desktop displayed insert the ResourceCD If this is your first time to use the ResourceCD go to step 2 If not go to step 5 2 When the ResourceCD installation program starts follow the prompts on the screen Advanced Troubleshooting 3 When the InstallShield Wizard Complete window appears remove the ResourceCD and click Finish to restart the computer When you see the Windows desktop reinsert the ResourceCD 5 At the Welcome Dell System Owner screen click Next Gi NOTE The ResourceCD displays drivers only for hardware that came installed in your computer If you installed additional hardware the drivers for the new hardware might not be displayed by the ResourceCD If those drivers are not displayed exit the ResourceCD
98. lly seated card ON AP N bracket caught PCy DI outside of slot bracket within slot ED Adding Parts 12 Before you lower the retention arm ensure that e The tops of all cards and filler brackets are flush with the alignment bar e The notch in the top of the card or filler bracket fits around the alignment guide Press the arm into place securing the card s in the computer alignment guide alignment bar filler bracket NOTICE Do not route card cables over or behind the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment 13 Connect any cables that should be attached to the card See the documentation for the card for information about the card s cable connections NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 14 Close the computer cover see page 100 reconnect the computer and devices to electrical outlets and turn them on 15 Install any drivers required for the card as described in the card documentation Adding Parts 85 www dell com support dell com 86 Removing a Card fy CAUTION Before you begin any of the procedures in this section follow the ON U 10 ll 12 safety instructions on page 9 Shut down the computer through the Start
99. m CD On the Welcome to Microsoft Windows XP screen click Perform additional tasks Under What do you want to do click Transfer files and settings On the Files and Settings Transfer Wizard welcome screen click Next On the Which computer is this screen click Old Computer and click Next On the Select a transfer method screen click the transfer method you prefer On the What do you want to transfer screen select the items you want to transfer and click Next After the information has been copied the Completing the Collection Phase screen appears Click Finish To transfer data to the new computer 1 2 3 On the Now go to your old computer screen on the new computer click Next On the Where are the files and settings screen select the method you chose for transferring your settings and files and click Next The wizard reads the collected files and settings and applies them to your new computer When all of the settings and files have been applied the Finished screen appears Click Finished and restart the new computer Setting Up and Using Your Computer 21 www dell com support dell com 22 Setting Up a Home and Office Network Connecting to a Network Adapter Before you connect your computer to a network the computer must have a network adapter installed and a network cable connected to it To connect a network cable NOTE Insert the cable until it clicks into place and then gently pull
100. mance by allowing one physical microprocessor to function as two logical microprocessors capable of performing certain tasks simultaneously It is recommended that you use the Microsoft Windows XP operating system because Windows XP is optimized to take advantage of Hyper Threading technology While many programs can benefit from Hyper Threading some programs have not been optimized for Hyper Threading and may require an update from the software manufacturer Contact the software manufacturer for updates and information about using Hyper Threading with your software Setting Up and Using Your Computer To determine if your computer is using Hyper Threading technology 1 Click the Start button right click My Computer and then click Properties 2 Click Hardware and click Device Manager 3 In the Device Manager window click the plus sign next to the processor type If Hyper Threading is enabled the processor is listed twice You can enable or disable Hyper Threading through the system setup program For more information on accessing the system setup program see page 107 For more information on Hyper Threading search the Knowledge Base on the Dell Support website at support dell com Turning Off Your Computer NOTICE To avoid losing data turn off your computer by performing a Microsoft Windows operating system shutdown as described next rather than by pressing the power button 1 Save and close any open files exit an
101. mbia Corporation Carrera 7 115 33 Oficina 603 Bogota Colombia Dell Computer de Mexico SA de CV Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 M xico D E Appendix Intel Warranty Statement for Pentium and Celeron Processors Only U S and Canada Only Intel s Three Year Limited Warranty Limited Warranty Intel warrants that its family of Pentium and Celeron processors if properly used and installed will be free from defects in materials and workmanship and will substantially conform to Intel s publicly available specifications for a period of three 3 years after the date the Pentium or Celeron processor was purchased whether purchased separately or as part of a computer system If the Pentium or Celeron processor which is the subject of this Limited Warranty fails during the warranty period for reasons covered by this Limited Warranty Intel at its option will REPAIR the Pentium or Celeron processor by means of hardware and or software OR REPLACE the Pentium or Celeron processor with another Pentium or Celeron processor OR if Intel is unable to repair or replace the particular Pentium or Celeron processor REFUND the then current value of the Pentium or Celeron processor THIS LIMITED WARRANTY AND ANY IMPLIED WARRANTIES THAT MAY EXIST UNDER STATE LAW APPLY ONLY TO THE ORIGINAL PURCHASER OF THE PENTIUM OR CELERON PROCESSOR OR PENTIUM OR CELERON PROCESSOR BASED COMPUTER AND LAST ONLY FOR
102. nd attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your computer turn them off now NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Adding Parts Disconnect any telephone or telecommunication lines from the computer Disconnect your computer and all attached devices from their electrical outlets and then press the power button to ground the system board CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Open the computer cover see page 78 Lay the computer on its side so that the system board is on the bottom of the inside of the computer If necessary remove a memory module a Press out the securing clip at each end of the memory module connector b Grasp the module and pull up If the module is difficult to remove gently ease the module back and forth to remove it from the connector To insert a module press out the securing clip at each end of the memory module connector SSS memory connector closest to microprocessor A a securing clips 2 gt connector Adding Parts 89 www dell com support dell com 9 Align the notch on the bottom of the module with the crossbar in the connector notch memory module cutouts 2 he 4 crossbar
103. nded projectors lasts only 90 days The limited warranty begins on the date of the invoice The warranty period is not extended if we repair or replace a warranted product or any parts Dell may change the terms and availability of limited warranties at its discretion but any changes will not be retroactive that is the warranty terms in place at the time of purchase will apply to your purchase What do I do if I need warranty service Before the warranty expires please call us at the relevant number listed in the following table Please also have your Dell service tag number or order number available Individual Home Consumers Home Office and Small Canada Only Business Customers Technical Support and Customer Service 1 800 847 4096 Medium Large and Global Commercial Customers Government Education and Healthcare Customers and Value Added Resellers VARs Technical Support 1 800 387 5757 Customer Service 1 800 326 9463 Government or Education Customers or Individual Home Consumers who purchased through an Employee Purchase Program Technical Support 1 800 387 5757 Customer Service 1 800 326 9463 Extension 8221 for Individual Consumers Dell Branded Memory 1 888 363 5150 Appendix 137 www dell com support dell com 138 What will Dell do During the 90 days of the 90 day limited warranty and the first year of all other limited warranties During the 90 days of the 90 day limited warra
104. new parts and a 90 day limited warranty for reconditioned parts or for both new and reconditioned parts the reminder of the warranty for the Dell computer on which such parts are installed The limited warranty on all Dell branded products begins on the date of the packing slip or invoice The warranty period is not extended if we repair or replace a warranted product or any parts Dell may change the availability of limited warranties at its discretion but any changes will not be retroactive What do do if need warranty service Before the warranty expires please call us at the relevant number listed in the following table Please also have your Dell Service Tag or order number available Individual Home Consumers U S Only Technical Support 1 800 624 9896 Customer Service 1 800 624 9897 Individual Home Consumers who purchased through an Employee Purchase Program Technical Support and Customer Service 1 800 822 8965 Home and Small Business Commercial Customers Technical Support and Customer Service 1 800 456 3355 Medium Large or Global Commercial Customers Healthcare Customers and Value Added Resellers VARs Technical Support and Customer Service 1 800 822 8965 Government and Education Customers Technical Support and Customer Service 1 800 234 1490 Dell Branded Memory 1 888 363 5150 Appendix What will Dell do During the 90 days of the 90 day limited warranty and the
105. nic modems docking stations port replicators networking products and all associated cabling are included Definition of Third Party Software and Peripherals Third party software and peripherals include any peripheral accessory or software program sold by Dell not under the Dell brand printers scanners cameras games and so on Support for all third party software and peripherals is provided by the original manufacturer of the product Appendix Contacting Dell To contact Dell electronically you can access the following websites e www dell com e support dell com technical support e premiersupport dell com technical support for educational government healthcare and medium large business customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below NOTE Toll free numbers are for use within the country for which they are listed When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Anguilla General Support toll free 800 335 0031 Antigua and Barbuda General S
106. nical Support Public government education and healthcare Customer Service and Technical Support Employee Purchase Program EPP Customers Dell Sales Dell Outlet Store Dell refurbished computers Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Fax Dell Services for the Deaf Hard of Hearing or Speech Impaired toll free 1 800 433 9014 toll free 1 800 247 9362 toll free 1 800 624 9896 toll free 1 800 624 9897 toll free 1 877 Dellnet 1 877 335 5638 toll free 1 800 695 8133 toll free 1 877 577 3355 toll free 1 800 283 2210 toll free 1 800 822 8965 toll free 1 800 695 8133 toll free 1 877 459 7298 toll free 1 800 456 3355 toll free 1 800 234 1490 toll free 1 800 289 3355 or toll free 1 800 879 3355 toll free 1 888 798 7561 toll free 1 800 671 3355 toll free 1 800 357 3355 toll free 1 800 247 4618 toll free 1 800 727 8320 toll free 1 877 DELLTTY 1 877 335 5889 U S Virgin Islands General Support 1 877 673 3355 Venezuela General Support 8001 3605 130 Appendix Regulatory Notices Electromagnetic Interference EMI is any signal or emission radiated in free space or conducted along power or signal leads that endangers the functioning of a radio navigation or other safety service or seriously degrades obstructs or repeatedly interrupts a licensed radio communications service Radio communications services include
107. nings at the back of the computer before touching anything inside your computer While you work periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal components 4 Disconnect your computer and devices including the monitor from their electrical outlets Also disconnect any telephone or telecommunication lines from the computer Doing so reduces the potential for personal injury or shock Safety Instructions In addition take note of these safety guidelines when appropriate When you disconnect a cable pull on its connector or on its strain relief loop not on the cable itself Some cables have a connector with locking tabs if you are disconnecting this type of cable press in on the locking tabs before disconnecting the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a microprocessor chip by its edges not by its pins AN CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Do not dispose of the battery along with hou
108. ntry Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers New Zealand International Access Code 00 Country Code 64 E mail New Zealand nz_tech_support dell com E mail Australia au_tech_support dell com Home and Small Business Government and Business Sales Fax 0800 446 255 0800 444 617 0800 441 567 0800 441 566 Nicaragua General Support 001 800 220 1006 Norway Lysaker International Access Code 00 Country Code 47 Website support euro dell com E mail Support portable computers nor_nbk_support dell com E mail Support desktop computers nor_support dell com E mail Support servers nordic_server_support dell com Technical Support 671 16882 Relational Customer Care 671 17514 Home Small Business Customer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Panama General Support 001 800 507 0962 Peru General Support 0800 50 669 Poland Warsaw Website support euro dell com International Access Code 011 E mail pl_support_tech dell com Country Code 48 Customer Service Phone 5795 700 City Code 22 Customer Care 5795 999 Sales 5795 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Appendix 125 www dell com support dell com Country City Department Name or Service Area Area Codes International Access Code Website and E
109. nty and the first year of all other limited warranties we will repair any Dell branded hardware products returned to us that prove to be defective in materials or workmanship If we are not able to repair the product we will replace it with a comparable product that is new or refurbished When you contact us we will issue a Return Material Authorization Number for you to include with your return You must return the products to us in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk if the product is lost or damaged in shipment We will return the repaired or replacement products to you We will pay to ship the repaired or replaced products to you if you use an address in Canada Otherwise we will ship the product to you freight collect If we determine that the problem is not covered under this warranty we will notify you and inform you of service alternatives that are available to you on a fee basis NOTE Before you ship the product s to us make sure to back up the data on the hard drive s and any other storage device s in the product s Remove any confidential proprietary or personal information removable media such as floppy disks CDs or PC Cards We are not responsible for any of your confidential proprietary or personal information lost or corrupted data or damaged or lost removable media During the remaining years following the first year of all limited warranties We wil
110. ny of the procedures in this section follow the safety instructions on page 9 NOTICE Be careful when opening the computer cover to ensure that you do not inadvertently disconnect cables from the system board computer cover page 78 and page 100 N drive cables power cables I hard drive page 93 power supply empty car system board page 82 page 81 Depending on the types of drives installed in your computer the cover may not open as widely as shown in the figure 80 Adding Parts System Board password jumper PASSWORD front panel connector FRONT PANEL SCSI LED header SCSI_LED floppy drive hard drive CD drive battery socket PP connector connector BATTERY connector FLOPPY PRI IDE SEC IDE page 110 main power connector MAIN POWER o memory module NE crea connectors DIMM3 DIMM4 page 87 serial ATA connectors SATA_0 and SATA 1 memory module connectors DIMMI DIMM2 page 87 p microprocessor fan connector FAN2 microprocessor p connector CPU_0 PCI card connectors PCI1 PC1I4 D i BR front panel audio cable connector FP_AUDIO o power connector PWR telephony voice modem connector TELE CD audio connector CD back of computer On computers with optional integrated sound Adding Parts 81 www dell com support dell com 82 Installing an
111. omputer Doing so can cause fire or electric shock by shorting out interior components Keep your computer away from radiators and heat sources Also do not block cooling vents Avoid placing loose papers underneath your computer do not place your computer in a closed in wall unit or on a bed sofa or rug Safety Instructions 9 www dell com support dell com 10 SAFETY When Using Your Computer As you use your computer observe the following safe handling guidelines AN CAUTION Do not operate your computer with any cover s including computer covers bezels filler brackets front panel inserts and so on removed Your computer is equipped with one of the following A fixed voltage power supply Computers with a fixed voltage power supply do not have a voltage selection switch on the back panel and operate at only one voltage see the regulatory label on the outside of the computer for its operating voltage Anauto sensing voltage circuit Computers with an auto sensing voltage circuit do not have a voltage selection switch on the back panel and automatically detect the correct operating voltage A manual voltage selection switch Computers with a voltage selection switch on the back panel must be manually set to operate at the correct operating voltage Set the switch to the position that most closely matches the voltage used in your location IR f ASL NOEC nl NOTICE To help avo
112. operating system Many drivers such as the keyboard driver come with your Microsoft Windows operating system You may need to install drivers if you e Upgrade your operating system e Reinstall your operating system e Connect or install a new device Identifying Drivers If you experience a problem with any device identify whether the driver is the source of your problem and if necessary update the driver 1 Click the Start button and click Control Panel 2 Under Pick a Category click Performance and Maintenance 3 Click System 4 In the System Properties window click the Hardware tab Advanced Troubleshooting 61 www dell com support dell com 62 5 Click Device Manager 6 Scroll down the list to see if any device has an exclamation point a yellow circle with a on the device icon If an exclamation point is next to the device name you may need to reinstall the driver or install a new driver see page 62 Reinstalling Drivers NOTICE The Dell Support website at support dell com and your De Dimension ResourceCD provide approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver use Windows XP Device Driver Rollback to replace the driver with the previously installed version Click the Start button and c
113. ort 0820 240 530 00 0820 240 530 49 0820 240 530 14 0820 240 530 16 0820 240 530 14 0660 8779 Switchboard 0820 240 530 00 Bahamas General Support toll free 1 866 278 6818 Barbados General Support 1 800 534 3066 Belgium Brussels International Access Code 00 Country Code 32 City Code 2 Website support euro dell com E mail tech_be dell com E mail for French Speaking Customers support euro dell com be fr emaildell Technical Support 02 481 92 88 Customer Care 02 48191 19 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda General Support 1 800 342 0671 114 Appendix Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Bolivia General Support toll free 800 10 0238 Brazil Website www dell com br International Access Code 00 Country Code 55 City Code 51 Customer Support Technical Support Tech Support Fax Customer Care Fax 0800 90 3355 51 481 5470 51 481 5480 Sales 0800 90 3390 British Virgin Islands General Support toll free 1 866 278 6820 Brunei Customer Technical Support Penang Malaysia 604 633 4966 Country Code 673 Customer Service Penang Malaysia 604 633 4949 Transaction Sales Penang Malaysia 604 633 4955 Canada North York Ontario International Access Code 011 Online Order Status www dell
114. our Computer 19 www dell com support dell com 20 3 Attach the USB printer cable to the USB connectors on the computer and the printer The USB connectors fit only one way ty USB connector on computer USB connector USB printer XK on printer a cable Transferring Information to a New Computer The Microsoft Windows XP operating system provides a Files and Settings Transfer wizard to move data from the source computer to the new computer You can move data such as e E mails e Toolbar settings e Window sizes e Internet bookmarks You can transfer the data to the new computer over a network or serial connection or you can store it on a removable medium such as a writable CD or floppy disk Setting Up and Using Your Computer To prepare the new computer for the file transfer 1 Click the Start button point to All Programs Accessories System Tools and then click Files and Settings Transfer Wizard When the Files and Settings Transfer Wizard welcome screen appears click Next On the Which computer is this screen click New Computer and click Next On the Do you have a Windows XP CD screen click I will use the wizard from the Windows XP CD and click Next When the Now go to your old computer screen appears go to your old or source computer Do not click Next at this time To copy data from the old computer N GO UU A W N E 8 On the old computer insert the Windows XP Operating Syste
115. p 1 When the Windows XP Setup screen appears press lt Enter gt to select To set up Windows now Read the information on the Microsoft Windows Licensing Agreement screen and press lt F8 gt to accept the license agreement If your computer already has Windows XP installed and you want to recover your current Windows XP data type r to select the repair option and remove the CD If you want to install a new copy of Windows XP press lt Esc gt to select that option Press lt Enter gt to select the highlighted partition recommended and follow the instructions on the screen The Windows XP Setup screen appears and the operating system begins to copy files and install the devices The computer automatically restarts multiple times NOTE The time required to complete the setup depends on the size of the hard drive and the speed of your computer NOTICE Do not press any key when the following message appears Press any key to boot from the CD When the Regional and Language Options screen appears select the settings for your location and click Next Enter your name and organization optional in the Personalize Your Software screen and click Next Advanced Troubleshooting 67 www dell com support dell com 68 10 ll 12 14 15 16 17 18 19 20 21 If you are reinstalling Windows XP Home Edition at the What s your computer s name window enter a name for your computer or accept the name provide
116. program For drivers information see the documentation that came with the device A message stating that the ResourceCD is detecting hardware in your computer appears The drivers that are used by your computer are automatically displayed in the My Drivers The ResourceCD has identified these components in your system window 6 Click the driver that you want to reinstall and follow the instructions on the screen If a particular driver is not listed then that driver is not required by your operating system Using Windows System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state without affecting data files if changes to the hardware software or other system settings have left the computer in an undesirable operating state See the Windows Help and Support for information on using System Restore To access the Windows Help and Support Center see page 32 NOTICE Make regular backups of your data files System Restore does not monitor your data files or recover them Creating a Restore Point 1 Click the Start button and click Help and Support 2 Click System Restore 3 Follow the instructions on the screen Advanced Troubleshooting 63 www dell com support dell com 64 Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver use Device Driver Rollback see page 62 to resol
117. puter Corporation Dell warrants to the end user in accordance with the following provisions that its branded hardware products purchased by the end user from a Dell company or an authorized Dell distributor in Latin America or the Caribbean will be free from defects in materials workmanship and design affecting normal use for a period of 1 year from the original purchase date Products for which proper claims are made will at Dell s option be repaired or replaced at Dell s expense Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing repairs and building replacement products Appendix 139 www dell com support dell com 140 Exclusions This Guarantee does not apply to defects resulting from improper or inadequate installation use or maintenance actions or modifications by unauthorized third parties or the end user accidental or willful damage or normal wear and tear Making a Claim Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee period The end user must always supply proof of purchase indicating name and address of the seller date of purchase model and serial number name and address of the customer and details of symptoms and configuration at the time of malfunction including peripherals and software used Otherwise Dell may refuse the guarantee claim Upon diagnosis of a
118. r You might lose data if you are unable to perform an operating system shutdown A program stops responding END THE PROGRAM 1 Press lt Ctrl gt lt Shift gt lt Esc gt simultaneously 2 Click Applications 3 Click the program that is no longer responding 4 Click End Task Solving Problems A program crashes repeatedly Gi NOTE Software usually includes installation instructions in its documentation or on a floppy disk or CD CHECK THE SOFTWARE DOCUMENTATION Many software manufacturers maintain websites with information that may help you solve the problem Ensure that you properly installed and configured the program If necessary uninstall and then reinstall the program A program is designed for an earlier Microsoft Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an environment similar to non Windows XP operating system environments 1 Click the Start button point to All Programs Accessories and then click Program Compatibility Wizard 2 In the welcome screen click Next 3 Follow the instructions on the screen A solid blue screen appears TURN THE COMPUTER OFF Ifthe computer does not respond to a keystroke or a proper shutdown press the power button for at least 8 to 10 seconds until the computer turns off Press the power button again to restart the computer The chkdsk program automatically
119. r cover see page 100 plug your computer into an electrical outlet and turn on the computer The existing password s will be erased Shut down the computer see page 27 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Turn off any attached devices and disconnect them from their electrical outlets Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board Open the computer cover see page 78 Appendix 109 www dell com support dell com 110 11 Reconnect the jumper plug to jumper PSWD sce page 81 12 Close the computer cover see page 100 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 13 Connect your computer and devices to their electrical outlets and turn them on Turning on your computer with the PSWD jumper installed reenables the password feature Replacing the Battery CAUTION Before you begin this procedure follow the safety instructions on page 9 A coin cell battery maintains computer configuration date and time information The battery can last several years If you have to repeatedly reset time and date information after turning on the computer replace the battery HAN CAUTION A new battery can explode if it is incorrectly installed Replace the battery only with the s
120. removing the hardware resolves the conflict see the hardware documentation for configuration and troubleshooting instructions If the problem persists contact the hardware manufacturer for technical assistance CHECK YOUR OPERATING SYSTEM DOCUMENTATION FOR ADDITIONAL TROUBLESHOOTING INFORMATION CHECK FOR INTERRUPT REQUEST CONFLICTS See page 65 IEEE 1394 Device Problems Gi NOTE Check Windows Explorer to see if your device is listed as a drive CHECK THE IEEE 1394 DEVICE Ensure that the IEEE 1394 device is properly inserted into the connector ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware If your IEEE 1394 device is listed Windows recognizes the device IF YOU HAVE PROBLEMS WITH A DELL PROVIDED IEEE 1394 DEVICE Contact Dell see page 113 IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL Contact the IEEE 1394 device manufacturer Solving Problems 41 www dell com support dell com Keyboard Problems RESTART THE COMPUTER If the mouse is functioning shut down the computer through the Start menu see page 27 After the computer shuts down press the power button to restart the computer e If the computer does not respond to a keystroke or the mouse press the power button for at least 8 to 10 seconds until the computer turns off Press the power button again to restart the comp
121. runs during the start up process Follow the instructions on the screen Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION BACK UP YOUR FILES IMMEDIATELY If your computer has a CD RW drive or a zip drive installed see the drive s documentation for instructions ENSURE THAT YOU HAVE NOT MADE AN ERROR WHILE ENTERING DATA See the program documentation to ensure that the values or characters you are entering are valid Solving Problems 39 www dell com support dell com CHECK FOR VIRUSES Use a virus scanning program to check the hard drive floppy disks or CDs RESTART THE COMPUTER Save and close any open files exit any open programs and then shut down your computer through the Start menu instead of by pressing the power button Otherwise you may lose data CHECK FOR COMPATIBILITY Ensure that the program is compatible with the operating system installed on your computer and that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information e If necessary uninstall and then reinstall the program ENSURE THAT YOU PROPERLY INSTALLED AND CONFIGURED THE PROGRAM Secthe software documentation for information If necessary uninstall and then reinstall the program Other technical problems GO TO THE DELL SUPPORT WEBSITE Go to support dell com for help wit
122. s see page 29 and run the Dell Diagnostics before you contact Dell for technical assistance Running the Dell Diagnostics may help you resolve the problem without contacting Dell If you do contact Dell the test results can provide important information for Dell s service and support personnel The Dell Diagnostics allows you to e Perform tests on one or all devices e Select tests based on a symptom of the problem you are having e Choose how many times a test is run e Suspend testing if an error is detected e Access help information that describes the tests and devices e Receive status messages that tell you whether tests completed successfully e Receive error messages if problems are detected Starting the Dell Diagnostics NOTICE Use the Dell Diagnostics to test your Dell computer only Using this program with other computers can result in error messages Start the Dell Diagnostics from either your hard drive see page 58 or from the Dell Dimension ResourceCD see page 59 Starting the Dell Diagnostics From Your Hard Drive 1 Shut down sce page 27 and restart the computer 2 When the DELL logo appears press lt F12 gt immediately Ei NOTE If you see a message stating that no diagnostics utility partition has been found run the Dell Diagnostics from your ResourceCD see page 59 If you wait too long and the Microsoft Windows logo appears continue to wait until you see the Windows desktop Then shut down
123. s in a normal off condition or a possible pre BIOS failure has occurred Verify that the computer is plugged into a working electrical outlet and that you have pressed the power button ABCD Memory modules are detected but a e If you have one memory memory failure has occurred module installed reinstall it see page 87 and restart ABCD the computer Ifyou have two or more memory modules installed remove the modules reinstall one module see page 87 and then restart the computer If the computer starts normally reinstall an additional module Continue until you have identified a faulty module or reinstalled all modules without error e If available install properly working memory of the same type into your computer see page 87 If the problem persists contact Dell see page 113 yellow green off O O Advanced Troubleshooting Light Pattern Problem Description Suggested Resolution A possible expansion card failure has occurred 0000 ABCD ABCD A possible video card failure has occurred 0006 ABCD A possible floppy or hard drive failure has occurred 0000 ABCD 1 Determine if a conflict exists by removing a card not the video card see page 82 and then restarting the computer 2 If the problem persists reinstall the card that you removed remove a different card and then restart the computer 3 Repeat this process for each card If the computer
124. sehold waste Contact your local waste disposal agency for the address of the nearest battery deposit site SAFETY Protecting Against Electrostatic Discharge Static electricity can harm delicate components inside your computer To prevent static damage discharge static electricity from your body before you touch any of your computer s electronic components such as the microprocessor You can do so by touching an unpainted metal surface on the computer chassis As you continue to work inside the computer periodically touch an unpainted metal surface to remove any static charge your body may have accumulated You can also take the following steps to prevent damage from electrostatic discharge ESD Do not remove components from their antistatic packing material until you are ready to install the component in your computer Just before unwrapping the antistatic packaging discharge static electricity from your body e When transporting an electrostatic sensitive component first place it in an antistatic container or packaging e Handle all electrostatic sensitive components in a static safe area If possible use antistatic floor pads and workbench pads SAFETY Ergonomic Computing Habits AN CAUTION Improper or prolonged keyboard use may result in injury fy CAUTION Viewing the monitor screen for extended periods of time may result in eye strain For comfort and efficiency observe the ergonomic guidelines in the Tell Me How help
125. stem Adding Parts Adding Memory You can increase your computer memory by installing memory modules on the system board For information on the type of memory supported by your computer see Memory on page 102 Gi NOTE DDR 333 memory operates at 320 MHz when used with an 800 M Hz front side bus DDR Memory Overview DDR memory modules should be installed in pairs of matched memory size This means that if you purchased your computer with 256 MB of memory installed and you want to add another 256 MB of memory you must install it in the appropriate connector If the DDR memory modules are not installed in matched pairs the computer will continue to operate but with a slight reduction in performance Gi NOTE Always install DDR memory modules in the order indicated on the system board The recommended memory configurations are A pair of matched memory modules installed in connectors DIMMI and DIMM2 or A pair of matched memory modules installed in connectors DIMMI and DIMM2 and another matched pair installed in connectors DIMM3 and DIMM4 Additional memory recommendations include Do not install ECC memory modules If you install mixed pairs PC2700 DDR 333 MHz and PC3200 DDR 400 MHz of memory modules they function at the slowest speed of the modules you install Be sure to install a single memory module in DIMM 1 or the connector closest to the processor before you install modules in the other connectors Addin
126. t s setting is USB REINSTALL THE PRINTER DRIVER See the printer documentation for instructions Scanner Problems NOTE If you need technical assistance for your scanner call the scanner s manufacturer See the scanner documentation for the correct phone number CHECK THE SCANNER DOCUMENTATION See the scanner documentation for setup and troubleshooting information UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS If your scanner has a power cable ensure that the power cable is firmly connected to a working electrical outlet and that the scanner is turned on Ensure that the scanner cable is firmly connected to the computer and to the scanner Solving Problems 47 www dell com support dell com 48 VERIFY THAT THE SCANNER IS RECOGNIZED BY Microsort Winpows 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware 3 Click Scanners and Cameras If your scanner is listed Windows recognizes the scanner REINSTALL THE SCANNER DRIVER See the scanner documentation for instructions Sound and Speaker Problems No sound from speakers F NOTE The volume control in some MP3 players overrides the Windows volume setting If you have been listening to MP3 songs ensure that you did not turn the player volume down or off CHECK THE SPEAKER CAB
127. the dial up networking connection properties 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware and then click Phone and Modem Options 3 Click your connection type to highlight it 4 Click the Dialing Rules tab and click Edit 5 Click the To Disable Call Waiting box to place a checkmark in it 6 Select the disable code from the drop down menu for example 70 7 Click Apply and click OK Solving Problems ENSURE THAT YOU ARE CONNECTED TO THE INTERNET With the Outlook Express e mail program open click File If Work Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet ENSURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE PROVIDER Contact an Internet service provider to subscribe CONTACT YOUR INTERNET SERVICE PROVIDER Contact your Internet service provider for assistance Error Messages If the message is not listed see the documentation for the operating system or the program that was running when the message appeared A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS lt gt Do not use these characters in filenames A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file To remove and then reinstall the program 1 Click the Start button and click Control Panel 2 Click Add or Remove Programs 3 Select the program you want to remove 4 Click the
128. ui Finding Information for Your Computer 13 www dell com support dell com What are you looking for Find It Here Tips on using Windows How to clean my computer How to use my mouse and keyboard Tell Me How Help File 1 Click the Start button and click Help and Support 2 Click User and system guides and click User s guides 3 Click Tell Me How Express Service Code and Service Tag Microsoft Windows License Label Express Service Code and Product Key Label These labels are located on your computer Latest drivers for my computer Answers to technical service and support questions Online discussions with other users and technical support Documentation for my computer Dell Support Website The Dell Support website provides several online tools including Solutions Troubleshooting hints and tips articles from technicians and online courses Community Forum Online discussion with other Dell customers Upgrades Upgrade information for components such as memory the hard drive and the operating system e Customer Care Contact information order status warranty and repair information Downloads Drivers patches and software updates Reference Computer documentation product specifications and white papers 14 How to use Windows XP Documentation for my computer Documentation for devices such as a modem Windows Help and Support Center 1
129. up program see page 107 Use the arrow keys to highlight the Boot Sequence menu option and press lt Enter gt to access the pop up menu NOTE Write down your current boot sequence in case you want to restore it Press the up and down arrow keys to move through the list of devices Press the spacebar to enable or disable a device enabled devices have a checkmark Press plus or minus to move a selected device up or down the list Clearing Forgotten Passwords CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 If you forget your user or setup password you cannot operate your computer or change settings in the system setup program until you clear the forgotten password s 10 NOTICE This process erases both the system and setup passwords Shut down the computer see page 27 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Turn off any attached devices and disconnect them from their electrical outlets Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Open the computer cover see page 78 Locate jumper PSWD on the system board see page 81 and remove the jumper plug Close the compute
130. upport 1 800 805 5924 Website www dell com ar Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Tech Support and Customer Care Sales Tech Support Fax Customer Care Fax toll free 0 800 444 0733 0 810 444 3355 11 4515 7139 11 4515 7138 Aruba General Support toll free 800 1578 Appendix 113 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Australia Sydney International Access Code 0011 Country Code 61 City Code 2 E mail Australia au_tech_support dell com E mail New Zealand nz_tech_support dell com Home and Small Business Government and Business Preferred Accounts Division PAD Customer Care Corporate Sales Transaction Sales Fax 1 300 65 55 33 toll free 1 800 633 559 toll free 1 800 060 889 toll free 1 800 819 339 toll free 1 800 808 385 toll free 1 800 808 3 12 toll free 1 800 818 341 Austria Vienna International Access Code 900 Country Code 43 City Code 1 Website support euro dell com E mail tech_support_central_europe dell com Home Small Business Sales Home Small Business Fax Home Small Business Customer Care Preferred Accounts Corporate Customer Care Home Small Business Technical Support Preferred Accounts Corporate Technical Supp
131. use Problems 2 2 2 2 2 2 42 4 Contents Network Problems 2 2 2 2002 2 20002 000 44 Power Problems 2 2 20 20020202000 00 44 Printer Problems 2 2 2 20 20 2020002 22000000 46 Scanner Problems 47 Sound and Speaker Problems 48 No sound from speakers 2 a 48 No sound from headphones 0 0 0 49 Video and Monitor Problems 50 If the screen is blank 2 2 0000 50 If the screen is difficult to read 50 3 Advanced Troubleshooting Diagnostic Lights 2 2 2 2 en 54 Dell Diagnostics 0 58 When to Use the Dell Diagnostics 58 Starting the Dell Diagnostics o0 a a a a 58 Drivers ER eta a a ela 61 What Isa Drive o ri pe hp ted al tong eat ai ead 61 Identifying Drivers aoaaa as 6l Reinstalling Drivers ci e BoE Wo o EA 62 Using Windows System Restore 63 Creating a Restore Point 63 Restoring the Computer to an Earlier Operating State 64 Undoing the Last System Restore 64 Resolving Software and Hardware Incompatibilities 65 Reinstalling Microsoft Windows XP 66 Before You Begin pd eek a e wees 66 Reinstalling Windows XP 00 00000008 8 66 Contents 5 6 4 Adding Parts Front and Back View of the Computer 70 Front Views ii a e we A ee E a 70 Back VIEW maa Sosea Rial ra balera alia Pai 72 Reattaching the Front Door and Hinge Arms
132. uter CHECK THE KEYBOARD CABLE e Ensure that the keyboard cable is firmly connected to the computer e Shut down the computer see page 27 reconnect the keyboard cable as shown on the Start Here setup diagram for your computer and then restart the computer e Check the cable connector for bent or broken pins and for damaged or frayed cables Straighten bent pins e Remove keyboard extension cables and connect the keyboard directly to the computer TEST THE KEYBOARD Connect a properly working keyboard to the computer and try using the keyboard If the new keyboard works the original keyboard is faulty CHECK FOR INTERRUPT REQUEST CONFLICTS See page 65 Mouse Problems RESTART THE COMPUTER 1 Simultaneously press lt Ctrl gt lt Esc gt to display the Start menu 2 Type u press the keyboard arrow keys to highlight Shut down or Turn Off and then press lt Enter gt 3 After the computer turns off press the power button to restart the computer Solving Problems IF YOU CONNECTED THE MOUSE BEFORE TURNING ON THE COMPUTER RECONNECT THE MOUSE CABLE 1 Simultaneously press lt Ctrl gt lt Esc gt to display the Start menu 2 Type u press the keyboard arrow keys to highlight Shut down or Turn Off and then press lt Enter gt 3 After the computer turns off reconnect the mouse cable as shown on the Start Here setup diagram for your computer 4 Start the computer IF YOU CONNECTED THE MOUSE AFTER TURNIN
133. utomatically turn off when you shut down your computer turn them off now NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect any telephone or telecommunication lines from the computer 4 Disconnect your computer and all attached devices from their electrical outlets and then press the power button to ground the system board CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover NOTICE Ensure that sufficient space exists to support the open cover at least 30 cm 1 ft of desk top space 5 Lay the computer on its side so that the arrow on the bottom of the computer points up Adding Parts 6 Open the cover a Facing the back of the computer press the release button on the right side of the computer with one hand while pulling up on the top of the cover with the other hand b Press the release button on the left side of the computer with one hand while pulling up on the top of the cover with the other hand c Hold the bottom of the computer with one hand and then pull open the cover with the other hand release button Adding Parts 79 www dell com support dell com Looking Inside Your Computer NOTE The AGP card is removed from the following illustration to provide a better view of the inside of your computer A CAUTION Before you begin a
134. ve the problem If that is unsuccessful then use System Restore NOTICE Before you restore the computer to an earlier operating state save and close any open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore 2 Ensure that Restore my computer to an earlier time is selected and click Next 3 Clicka calendar date to which you want to restore your computer The Select a Restore Point screen provides a calendar that allows you to see and select restore points All calendar dates with available restore points appear in bold 4 Select a restore point and click Next If a calendar date has only one restore point then that restore point is automatically selected If two or more restore points are available click the restore point that you prefer 5 Click Next The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts 6 After the computer restarts click OK To change the restore point you can either repeat the steps using a different restore point or you can undo the restoration Undoing the Last System Restore NOTICE Before you undo the last system restore save and close all open files and close all open programs Do not alter open or delete any files or programs until the system
135. vice providers please refer to that contract for details on how to obtain service How will you fix my product We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems Refurbished parts and systems are parts or systems that have been returned to Dell some of which were never used by a customer All parts and systems are inspected and tested for quality Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought Dell owns all parts removed from repaired products Appendix 135 www dell com support dell com 136 May I transfer the limited warranty Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us The limited warranty on Dell branded memory may not be transferred You may record your transfer by going to Dell s website e Ifyou are an Individual Home Consumer go to www dell com us en dhs topics sbtopic_015_ccare htm e Ifyou are a Home Office Small Medium Large or Global Commercial Customer go to www dell com us en biz topics sbtopic_ccare_nav_015_ccare htm e Ifyou are a Government Education or Healthcare Customer or an Individual Home Consumer who purchased through an Employee Purchase Program go to www dell com us en pub topics sbtopic_015_ccare htm If you do not have Internet access c
136. warranted defect Dell will make arrangements and pay for ground freight and insurance to and from Dell s repair replacement center The end user must ensure that the defective product is available for collection properly packed in original or equally protective packaging together with the details listed above and the return number provided to the end user by Dell Limitation and Statutory Rights Dell makes no other warranty guarantee or like statement other than as explicitly stated above and this Guarantee is given in place of all other guarantees whatsoever to the fullest extent permitted by law In the absence of applicable legislation this Guarantee will be the end user s sole and exclusive remedy against Dell or any of its affiliates and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts or any other indirect or consequential loss arising from negligence breach of contract or howsoever This Guarantee does not impair or affect mandatory statutory rights of the end user against and or any rights resulting from other contracts concluded by the end user with Dell and or any other seller Dell World Trade LP One Dell Way Round Rock TX 78682 USA Dell Computadores do Brasil Ltda CNPJ No 72 381 189 0001 10 Avenida Industrial Belgraf 400 92990 000 Eldorado do Sul RS Brasil Dell Computer de Chile Ltda Coyancura 2283 Piso 3 Of 302 Providencia Santiago Chile Dell Computer de Colo
137. y need additional information from you depending on the nature of the problem The replacement processor is warranted under this written warranty and is subject to the same limitations and exclusions for the remainder of the original warranty period or one 1 year whichever is longer WARRANTY LIMITATIONS AND EXCLUSIONS THESE WARRANTIES REPLACE ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE INTEL MAKES NO EXPRESS WARRANTIES BEYOND THOSE STATED HERE INTEL DISCLAIMS ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES SO THIS LIMITATION MAY NOT APPLY TO YOU IF THESE LAWS APPLY THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD NO WARRANTIES APPLY AFTER THAT PERIOD SOME LAWS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THIS LIMITATION MAY NOT APPLY TO YOU LIMITATIONS OF LIABILITY INTEL S RESPONSIBILITY UNDER THIS OR ANY OTHER WARRANTY IMPLIED OR EXPRESS IS LIMITED TO REPAIR REPLACEMENT OR REFUND AS SET FORTH ABOVE THESE REMEDIES ARE THE SOLE AND EXCLUSIVE REMEDIES FOR ANY BREACH OF WARRANTY INTEL IS NOT RESPONSIBLE FOR INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UND
138. y open programs click the Start button and then click Turn Off Computer 2 In the Turn off computer window click Turn off The computer turns off after the shutdown process finishes Setting Up and Using Your Computer 27 www dell com support dell com 28 Setting Up and Using Your Computer SECTION 2 Solving Problems Finding Solutions Finding Help Information Battery Problems Drive Problems E Mail Modem and Internet Problems Error Messages General Problems IEEE 1394 Device Problems Keyboard Problems Mouse Problems Network Problems Power Problems Printer Problems Scanner Problems Sound and Speaker Problems Video and Monitor Problems www dell com support dell com Finding Solutions Sometimes it s difficult to figure out where to go for answers Use this chart to help you quickly find the answers to your questions START HERE Is the power light on O See page 44 YES Press a key or move the YES mouse See the 7e Me How Is the power light blinking help file for information on standby mode For more NO information see page 44 Did you hear more than one YES Get technical assistance from beep when you turned on the O Dell See page 113 computer NO Are you seeing an error YES message before Windows O See page 37 starts NO CONTINUE gt 30 Solving Problems

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