Dell 745c Personal Computer User Manual
Contents
1. NOTE Some monitors have the video connector underneath the back of the screen See the documentation that came with your monitor for its connector locations Connect the speakers Connect power cables to the computer monitor and devices and connect the other ends of the power cables to electrical outlets NOTICE To avoid damaging a computer with a manual voltage selection switch setthe switch for the voltage that most closely matches the AC power available in your location NOTICE In Japan the voltage selection switch must be set to the 115 V position even though the AC power available in Japan is 100 V Verify that the voltage selection switch is set correctly for your location Your computer has a manual voltage selection switch Computers with a voltage selection switch on the back panel must be manually set to operate at the correct operating voltage Quick Reference Guide 19 Set Up Your Keyboard and Mouse Set Up Your Monitor 20 Quick Reference Guide Power Connections Solving Problems Dell provides a number of tools to help you if your computer does not perform as expected For the latest troubleshooting information available for your computer sec the Dell Support website at support dell com If computer problems occur that require help from Dell write a detailed description of the error beep codes or diagnostics light patterns record your Express Service Code and Service Tag b2. 4 Follow the instructions on the screen 6 Quick Reference Guide What Are You Looking For Find It Here Service Tag and Express Service Code Service Tag and Microsoft Windows Product Key Microsoft Windows Product Key Label These labels are located on your computer Use the Service Tag to identify your computer when you use support dell co m or contact support Enter the Express Service Code to direct your call when contacting support Solutions Troubleshooting hints and tips articles Dell Support Website support dell com from technicians online Courses and freguently asked NOTE Select your region or business segment to guestions view the appropriate support site Community Online discussion with other Dell customers Upgrades Upgrade information for components such as the memory hard drive and operating system Customer Care Contact information service call and order status and warranty and repair information Service and support Service call status support history service contract and online discussions with support Reference Computer documentation details on my computer configuration product specifications and white papers Downloads Certified drivers patches and software updates Desktop System Software DSS If you reinstall the download Desktop System Software operating system on your computer you should also reinstall the DSS utility
3. Typehardware troubleshooter in the Search field and click the arrow to start the search 1 2 3 Click Hardware Troubleshooter in thc Search Results list 4 In the Hardware Troubleshooter list click I need to resolve a hardware conflict on my computer and click Next Using Microsoft Windows XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an carlier operating state without affecting data files if changes to the hardware software or other system settings have left thc computer in an undesirable operating state See the Windows Help and Support Center for information on using System Restore To access the Windows Help and Support Center Windows Help and Support Center on page 6 NOTICE Make regular backups of your data files System Restore does not monitor your data files or recover them Creating a Restore Point 1 Click the Start button and click Help and Support 2 Click System Restore 3 Follow the instructions on the screen 28 Ouick Reference Guide Restoring the Computer to an Earlier Operating State NOT CE Before you restore the computer to an earlier operating state save and close any open files and exit any 6 open programs Do not alter open or delete any files or programs until the system restoration is complete Click the Start button point to All Programs Accessories System Tools and then click System Resto
4. Some features media may not be available in certain countries K NOTE Additional information may ship with your computer What Are You Looking For Find It Here A diagnostic program for my computer Drivers for my computer My computer documentation My device documentation Desktop System Software DSS Specifications How to configure system settings How to troubleshoot and solve problems Drivers and Utilities CD ResourceCD NOTE The Drivers and Utilities CD may be optional and may not ship with your computer Documentation and drivers are already installed on your computer You can use the CD to reinstall drivers see Using the Drivers and Utilities CD on page 34 run the Dell Diagnostics see Dell Diagnostics on page 21 or access your documentation Readme files may be included on your to provide last minute updates about technical changes to your computer or advanced technical reference material for technicians or experienced users NOTE Drivers and documentation updates can be found at support dell com Dell OptiPlex User s Guide ALREADY INSTALLED ON YOUR COMPUTER How to remove and replace parts Microsoft Windows XP Help and Support Center 1 Click Start Help and Support Dell User and System Guides System Guides 2 Click the User s Guide for your computer The User s Guide is also available on the optional Drivers and Utilities CD Quick Referen
5. incompatibilities 28 cover removing 13 D Dell Diagnostics 21 Dell support site 7 diagnostics beep codes 27 Dell Diagnostics 21 documentation End User License Agreement 6 ergonomics 6 online 7 Product Information Guide 6 regulatory 6 safety 6 User s Guide 5 warranty 6 drivers list of 34 Drivers and Utilities CD 5 E End User License Agreement 6 ergonomics information 6 error messages beep codes 27 diagnostic lights 25 system lights 24 hardware beep codes 27 conflicts 28 Dell Diagnostics 21 Hardware Troubleshooter 28 Help and Support Center 6 help file Windows Help and Support Center 6 installing parts before you begin 13 IRO conflicts 28 L labels Microsoft Windows 7 Service Tag 7 lights diagnostic 25 system 24 M motherboard See system board 0 operating system reinstalling 6 reinstalling Windows XP 30 Operating System CD 6 P power light diagnosing problems with 24 problems See troubleshooting Product Information Guide 6 Index 35 regulatory information 6 reinstalling Windows XP 30 5 safety instructions 6 Service Tag 7 software conflicts 28 support website 7 system board 17 System Restore 28 T troubleshooting beep codes 27 conflicts 28 Dell Diagnostics 21 diagnostic lights 25 Hardware Troubleshooter 28 Help and Support Center 6 restore computer to previous operating s
6. 15 GB of free hard drive space e An active Internet connection A copy of the Dell Systems Express Upgrade to Windows Vista document LA NOTE An active Internet connection is required in order to perform updates but is not required in order to complete the upgrade to Windows Vista The Dell Windows Vista Upgrade Assistant checks Dell factory installed software for Windows Vista compatibility If you have installed any additional third party software it is recommended that you contact the software manufacturer for Windows Vista compatibility questions and updates before you begin the Windows Vista upgrade NOTE Third party software that is not compatible with Windows Vista may have to be removed prior to upgrading to the Windows Vista operating system Ensure that you have a backup copy of your third party software before you begin the Windows Vista upgrade Quick Reference Guide 33 For information on how to back up your data to find Windows Vista compatible drivers updates for your Dell installed applications 1 Go to support dell com select your country region and then click Drivers and Downloads 2 Enter your Service Tag or product model and then click Go 3 Select your operating system and language and then click Find Downloads or search by keyword for topics relevant to the information you are looking for The support dell com user interface may vary depending on your selections Using the Drivers and Ut
7. 3 1 4 Slave interrupt mask register failure 1 1 3 NVRAM read write failure 3 2 2 Interrupt vector loading failure 1 1 4 ROM BIOS checksum failure 3 2 4 o Keyboard Controller test failure 1 2 1 Programmable interval timer failure 3 3 1 NVRAM power loss 1 2 2 DMA initialization failure 3 3 2 Invalid configuration 1 2 3 DMA page register read write failure 3 3 4 Video Memory test failure 1 3 Video Memory test failure 3 4 1 Screen initialization failure Quick Reference Guide 27 Code Cause Code Cause 1 3 1 through Memory not being properly 3 4 2 o Screen retrace failure 2 4 4 identified or used 3 1 Slave DMA register failure 3 4 3 Search for video ROM failure 3 1 2 Master DMA register failure 4 2 1 No timer tick 3 13 Master interrupt mask register failure 4 2 2 Shutdown failure 4 2 3 Gate A20 failure 4 4 1 Serial or parallel port test failure 4 2 4 Unexpected interrupt in protected mode 4 4 2 Failure to decompress code to shadowed memory 4 3 1 Memory failure above address OFFFFh 4 4 3 o Math coprocessor test failure 4 3 3 Timer chip counter 2 failure 4 4 4 Cache test failure 4 3 4 Time of day clock stopped Resolving Software and Hardware Incompatibilities If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility Click the Start button and click Help and Support
8. DSS automatically detects your M ee aed 6 usiness segment then enter your Service Tag computer and operating system and installs the updates appropriate for your configuration providing critical 2 Select Drivers amp Downloads then click Go updates for your operating system and support for Dell 3 Click your operating system and then search for 1 Co to support dell com select your region or 3 5 inch USB floppy drives Intel processors optical the keyword Desktop System Software drives and USB devices DSS is necessary for correct NOTE The support dell com user interface may vary operation of your Dell computer depending on your selections Quick Reference Guide 7 System Views Mini Tower Computer Front View 8 Quick Reference Guide 1 5 25 inch drive bay 5 25 inch drive bay 3 5 inch drive bay USB 2 0 connectors 2 eb o N 5 LAN indicator light 6 diagnostic lights 7 power button 8 power light 9 hard drive activity light 10 headphone connector 11 microphone connector Can contain an optical drive Insert a CD or DVD if supported into this drive Can contain an optical drive Insert a CD or DVD if supported into this drive Can contain an optional floppy drive or optional media card reader Use the front USB connectors for devices that you connect occasionally such as joysticks or cameras or for bootable USB devices see your online User s Guide for more infor
9. to 10 Mbps to ensure reliable operation Flashes a yellow light when the computer is transmitting or receiving network data A high volume of network traffic may make this light appear to be in a steady on state Use the green line out connector to attach most speakers with integrated amplifiers Use the blue and pink line in microphone connector to attach a record playback device such as a cassette player CD player or VCR or a personal computer microphone for voice or musical input into a sound or telephony program Use the back USB connectors for devices that typically remain connected such as printers and keyboards Plug the cable from your VGA compatible monitor into the blue connector NOTE If you purchased an optional graphics card this connector will be covered by a cap Connect your monitor to the connector on the graphics card Do not remove the cap NOTE If you are using a graphics card that supports dual monitors use the y cable that came with your computer Connect a serial device such as a handheld device to the serial port The default designations are COMI for serial connector 1 and COMZ for serial connector 2 For more information see your online User s Guide Removing the Cover AN CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide AN CAUTION To guard against electrical shock always unplug your computer from
10. Dell OptiPlex M 745c Quick Reference Guide Model DCSM www dell com support dell com Notes Notices and Cautions NOTE A NOTE indicates important information that helps you make better use of your computer NOT CE A NOT CE indicates potential damage to hardware or loss of data and tells you how to avoid the problem AN CAUTION A CAUTION indicates a potential for property damage personal injury or death If you purchased a Dell n Series computer any references in this document to Microsoft Windows operating systems are not applicable Information in this document is subject to change without notice 2007 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and OptiPlex are trademarks of Dell Inc Intel is registered trademarks of Intel Corporation Microsoft Windows and Vista are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Model DCSM February 2007 P N TJ021 Rev A00 Contents Finding Information GG GI 5 System Views 6 66 ee us P3 E RR a 8 Mini Tower Computer FrontView 8 Mi
11. Press any key to boot from the CD When the Regional and Language Options screen appears select the settings for your location and click Next Enter your name and organization optional in the Personalize Your Software screen and click Next At the Computer Name and Administrator Password window enter a name for your computer or accept the one provided and a password and click Next If the Modem Dialing Information screen appears enter the requested information and click Next Enter the date time and time zone in the Date and Time Settings window and click Next If the Networking Settings screen appears click Typical and click Next Quick Reference 31 12 13 14 15 16 17 18 19 20 21 K If you are reinstalling Windows XP Professional and you are prompted to provide further information regarding your network configuration enter your selections If you are unsure of your settings accept the default selections Windows XP installs the operating system components and configures the computer The computer automatically restarts NOTICE Do not press any key when the following message appears Press any key to boot from the CD When the Welcome to Microsoft screen appears click Next When the How will this computer connect to the Internet message appears click Skip When the Ready to register with Microsoft screen appears select No not at this time and click Next When the Who will use
12. agnostic Lights to see if the specific problem is identified Solid green power light a An integrated system board device nd no beep may be faulty code but the computer locks up during POST Check Diagnostic Lights to see if the specific problem is identified If the problem is not identified contact Dell for technical assistance For information on contacting Dell see your online User s Cuide Quick Reference Guide Diagnostic Lights AN CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide To help you troubleshoot a problem your computer has four lights labeled 1 2 3 and 4 on the front or back panel The lights can be off or green When the computer starts mol the patterns or codes on the lights change as the boot process completes If the POST portion of system boot completes successfully all four lights display solid green for a short time and then turn off If the computer malfunctions during the POST process the pattern displayed on the LEDs may help identify where in the process thc computer halted If the computer malfunctions after a successful POST the diagnostic lights do not indicate the cause of the problem NOTE The orientation of the diagnostic lights may vary depending on the system type The diagnostic lights can be either vertically or horizontally oriented Light Pattern Problem Description Sugges
13. ble tab described in the following table for more information Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem description Help Describes the test and may indicate requirements for running the test Configuration Displays your hardware configuration for the selected device The Dell Diagnostics obtains configuration information for all devices from system setup memory and various internal tests and it displays the information in the device list in the left pane of the screen The device list may not display the names of all the components installed on your computer or all devices attached to your computer Parameters You can customize the test by changing the test settings Quick Reference Guide 23 CD optional remove the CD C omputer close the Main Menu screen System Lights Your power light may indicate a computer problem When the tests are completed if you are running the Dell Diagnostics from the Drivers and Utilities Close the test screen to return to the Main Menu screen To exit the Dell Diagnostics and restart the 24 Power Light Problem Description Suggested Resolution Solid green Power is on and the computer is No corrective action is required operating normally Blinking green The computer is in a power saving Press the power button move the mouse o
14. ce 5 What Are You Looking For Find It Here Warranty information Dell Product Information Guide Terms and Conditions U S only Safety instructions Product Ieformaten Guita Regulatory information Ergonomics information End User License Agreement How to reinstall my operating system Operating System CD NOTE The Operating System CD may be optional and may not ship with your computer The operating system is already installed on your computer To reinstall your operating system use the Operating System CD see Reinstalling Microsoft Windows XP on page 30 After you reinstall your operating system use the optional Drivers and I Utilities CD ResourceCD to reinstall drivers for 52299 the devices that came with your computer For more information see Drivers and Utilities CD ResourceCD on page 5 ALREADY INSTALLED ON YOUR COMPUTER Your operating system product key label is located on your computer see Service Tag and Microsoft Windows Product Key on page 7 NOTE The color of your Operating System CD varies according to the operating system you ordered How to use Windows XP Windows Help and Support Center How to work with programs and files 1 Click Start Help and Support How to personalize my desktop 2 Type a word or phrase that describes your problem and click the arrow icon 3 Click the topic that describes your problem
15. could harm internal components Mini Tower Computer AN CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide AN CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the computer cover 1 Follow the procedures in Before You Begin on page 13 Lay the computer on its side as shown in the illustration Locate the cover release latch shown in the illustration Then slide the release latch back as you lift the cover 4 Grip the sides of the computer cover and pivot the cover up using the hinge tabs as leverage points 5 Remove the cover from the hinge tabs and set it aside on a soft nonabrasive surface AN CAUTION Graphic card heatsinks may become very hot during normal operation Ensure that a graphic card heatsink has had sufficient time to cool before you touch it 14 Quick Reference Guide Inside Your Computer Mini Tower Computer 1 optical drive 2 floppy drive 3 power supply 4 chassis intrusion switch 5 system board 6 heat sink assembly 7 hard drive 16 Quick Reference Guide System Board Gomponents oOo 9 a ex O a bu o co LO lt r e 17 Ouick R
16. ct Information Guide NOTICE If your computer has an expansion card installed such as a modem card connectthe appropriate cable to the card notto the connector on the back panel NOTICE To help allow the computer to maintain proper operating temperature ensure that you do not place the computer too close to a wall or other storage compartment that might prevent air circulation around the chassis See your Product Information Guide for more information NOTE Before you install any devices or software that did not ship with your computer read the documentation that came with the device or software or contact the vendor to verify that the device or software is compatible with your computer and operating system You must complete all the steps to properly set up your computer See the appropriate figures that follow the instructions o o o 0 NOTICE Do not attempt to operate a PS 2 mouse and a USB mouse simultaneously Connect the keyboard and mouse NOTICE Do not connect a modem cable to the network adapter connector Voltage from telephone communications can cause damage to the network adapter Connect the modem or network cable Insert the network cable not the telephone line into the network connector If you have an optional modem connect the telephone line to the modem Connect the monitor Align and gently insert the monitor cable to avoid bending connector pins Tighten the thumbscrews on the cable connectors
17. e for your computer 9 When the Dell Diagnostics Main Menu appears select the test you want to run 22 Quick Reference Guide Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears click the button for the option you want Option Function Express Test Performs a guick test of devices This test typically takes 10 to 20 minutes and reguires no interaction on your part Run Express Test first to increase the possibility of tracing the problem guickly Extended Test Performs a thorough check of devices This test typically takes an hour or more and reguires you to answer guestions periodically Custom Test Tests a specific device You can customize the tests you want to run Symptom Tree Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having If a problem is encountered during a test a message appears with an error code and a description of the problem Write down the error code and problem description and follow the instructions on the Screen If you cannot resolve the error condition contact Dell For information on contacting Dell see your online User s Guide NOTE The Service Tag for your computer is located at the top of each test screen If you contact Dell technical support will ask for your Service Tag If you run a test from the Custom Test or Symptom Tree option click the applica
18. e graphics card failure has occurred If the computer has a graphics card remove the card reinstall it and then restart the computer If the problem still exists install a graphics card that you know works and restart the computer If the problem persists or the computer has integrated graphics contact Dell For information on contacting Dell see your onlinc User s Guide possible floppy or hard drive failure has oeeo occurred Rescat all power and data cables and restart the computer oeee possible USB failure has occurred Reinstall all USB devices check cable connections and then restart the computer 09909 No memory modules are detected Quick Reference Guide If you have one memory module installed reinstall it and restart the computer For information on reinstalling memory modules see your online User s Guide f you have two or more memory modules installed remove the modules reinstall one module and then restart the computer If the computer starts normally reinstall an additional module Continue until you have identified a faulty module or reinstalled all modules without error If available install properly working memory of the same type into your computer If the problem persists contact Dell For information on contacting Dell see your online User s Guide Light Pattern Problem Description Suggested Resolution eoeo 00090 Memory modules a
19. eference Guide 18 Feb o N co co N Cc Ci 10 11 fan connector FAN 12 processor connector CPU 13 processor power connector 12VPOWER 14 memory module connectors DIMM 1 DIMM 2 15 DIMM 3 DIMM 4 RTC reset jumper RTCRST 16 password jumper PSWD 17 SATA drive connectors SATAO SATA1 SATA4 SATA5 18 manufacturing mode jumper MODE 19 front panel connector FNT PANEL 20 power connector POWER 21 intrusion switch connector INTRUDER Jumper Settings internal USB INTERNAL USB battery socket BAT T PCI Express x16 connector SLOTI PCI Express x1 connector SLOT4 PCI connector SLOT2 PCI connector SLOT3 serial connector SER2 floppy drive connector DSKT system board speaker BEEP speaker connector INT SPKR K NOTE Do not populate the MFG_MODE jumper Active Management technology will not function properly Only manufacturing uses this jumper PSWD m m Jumper PSWD Setting oo RTCRST Description default setting Password features arc disabled The real time clock has not been reset Password features are enabled The real time clock is being reset jumpered temporarily jumpered unjumpered Quick Reference Guide Setting Up Your Computer AN CAUTION Before performing any of the procedures in this section follow the safety instructions in o 2 Produ
20. elief loop not on the cable itself Some cables have a connector with locking tabs if you are disconnecting this type of cable press in on the locking tabs before you disconnectthe cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned avoid damaging the computer perform the following steps before you begin working inside the computer 1 Turn off your computer NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 2 Disconnect any telephone or telecommunication lines from the computer Quick Reference Guide 13 3 Disconnect your computer and all attached devices from their electrical outlets and then press the power button to ground the system board 4 If applicable remove the computer stand for instructions see the documentation that came with the stand AN CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover 5 Remove the computer cover See Mini Tower Computer on page 14 NOT CE Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back ofthe computer While you work periodically touch an unpainted metal surface to dissipate any static electricity that
21. elow and then contact Dell from the same location as your computer For information on contacting Dell see your online User s Guide For an example of the Express Service Code and Service Tag see Finding Information in your computer User s Guide Express Service Code Service Dell Diagnostics AN CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide When to Use the Dell Diagnostics If you experience a problem with your computer perform the checks in Solving Problems in your online User s Guide and run the Dell Diagnostics before you contact Dell for technical assistance For information on contacting Dell see your online User s Guide NOTICE The Dell Diagnostics works only on Dell computers Quick Reference Guide 21 Enter system setup see System Setup in your online User s Guide for instructions review your computer s configuration information and ensure that the device you want to test displays in system setup and is active Start the Dell Diagnostics from either your hard drive or from the optional Drivers and Utilities CD ResourceCD Starting the Dell Diagnostics From Your Hard Drive 1 Turn on or restart your computer 2 When the DELL logo appears press lt F12 gt immediately K NOTE If you see a message stating that no diagnostics utility partition has been found run the Dell Diagnostics from the optional Dri
22. entation referencing Windows XP is applicable to your Windows Vista system In some cases the names of menu options or other screen elements are different in Windows Vista For more information see Getting Started Guide for Microsoft Windows Vista on support dell com Quick Reference Guide Upgrading to Microsoft Windows Vista NOTE The version of Microsoft Windows Vista installed on your computer is determined by the product key associated with the upgrade Your product key is located on the back of the Windows Vista Install DVD package During the Windows Vista upgrade process you will Use the Dell Windows Vista Upgrade Assistant DVD to check your system for compatibility and perform any reguired updates to your Dell installed applications and drivers Use the Windows Vista Install DVD to upgrade to Windows Vista K NOTE The upgrade procedures in this booklet do not apply to the Windows Vista 64 bit operating system If you are upgrading to the Windows Vista 64 bit operating system a clean install is required Before You Begin NOTICE Ensure that you have backed up any important data before performing the Windows Vista upgrade procedure Before setting up Windows Vista on your Dell computer ensure that you have the following Dell Windows Vista Upgrade Assistant DVD e Microsoft Windows Vista Install DVD e Windows Vista Certificate of Authenticity COA DVD drive e At least 512 MB of RAM system memory
23. g System CD 1 Save and close any open files and exit any open programs 2 Insert the Operating System CD Click Exit if the Install Windows XP message appears 3 Restart the computer 4 Press lt F12 gt immediately after the DELL logo appears If the operating system logo appears wait until you see the Windows desktop and then shut down the computer and try again Press the arrow keys to select CD ROM and press Enter 6 WhenthePress any key to boot from CD message appears press any key Windows XP Setup 1 When the Windows XP Setup screen appears press Enter to select To set up Windows now 2 Read the information on the Microsoft Windows Licensing Agreement screen and press lt F8 gt to accept the license agreement 3 If your computer already has Windows XP installed and you want to recover your current Windows XP data type r to select the repair option and remove the CD 4 If you want to install a new copy of Windows XB press lt Esc gt to select that option Om 10 11 Press Enter to select the highlighted partition recommended and follow the instructions on the screen The Windows XP Setup screen appears and the operating system begins to copy files and install the devices The computer automatically restarts multiple times NOTE The time required to complete the setup depends on the size of the hard drive and the speed of your computer NOTICE Do not press any key when the following message appears
24. ilities CD use the Drivers and Utilities CD ResourceCD while you are running the Windows operating system NOTE To access device drivers and user documentation you must use the Drivers and Utilities CD while you are running Windows 1 Turn on thc computer and allow it to boot to the Windows desktop 2 Insert the Drivers and Utilities CD into the CD drive If you are using the Drivers and Utilities CD for the first time on this computer the ResourceCD Installation window opens to inform you that the Drivers and Utilities CD is about to begin installation 3 Click OK to continue To complete the installation respond to the prompts offered by the installation program 4 Click Next at the Welcome Dell System Owner screen Select the appropriate System Model Operating System Device Type and Topic Drivers for Your Computer display a list of device drivers for your computer 1 Click My Drivers in the Topic drop down menu The Drivers and Utilities CD optional scans your computer s hardware and operating system and then a list of device drivers for your system configuration is displayed on the screen 2 Click the appropriate driver and follow the instructions to download the driver to your computer view all available drivers for your computer click Drivers from the Topic drop down menu 34 QuickReference Guide Index B beep codes 27 C CDs operating system 6 conflicts software and hardware
25. mation on booting to a USB device It is recommended that you use the back USB connectors for devices that typically remain connected such as printers and keyboards This light indicates that a LAN local area network connection is established Use the lights to help you troubleshoot a computer problem based on the diagnostic code For more information see Diagnostic Lights on page 25 Press this button to turn on the computer NOTICE To avoid losing data do not turn off the computer by pressing the power button Instead perform an operating system shutdown See Before You Begin on page 13 for more information NOTICE If your operating system has ACPI enabled when you press the power button the computer will perform an operating system shutdown The power light illuminates and blinks or remains solid to indicate different operating modes No light The computer is turned off Steady green The computer is in a normal operating state Blinking green The computer is in a power saving mode Blinking or solid amber See your online User s Guide exit from a power saving mode press the power button or use the keyboard or the mouse if it is configured as a wake device in the Windows Device Manager For more information about sleep modes and exiting from a power saving mode see your online User s Guide See System Lights on page 24 for a description of light codes that can help you troubleshoo
26. niTowerComputer BackView 10 Mini Tower Computer Back PanelConnectors 11 RemovingtheComputerCover 13 Before You ee ER p a Reeve MERGE 13 MiniTowerComputer 14 Inside Your Computer 16 MiniTowerComputer 16 SettingUpYourComputer 19 Set Up Your Keyboard and Mouse 20 Set Up Your Monitor 20 PowerConnections 21 Solving Problems 21 DellDiagnostics 21 System Lights BY By we wi DN hs 24 Diagnosticlights 25 0 65 lk rend NR 27 Resolving Software and Hardware Incompatibilities 28 Using Microsoft Windows XP System Restore 28 Reinstalling Microsoft Windows XP 30 Microsoft Windows VistaM 32 The support dell com user interface may vary depending on your selections 34 Using the DriversandUtilitiesCD 34 Drivers for Your Computer 34 Wde A due RS fs de Dor ynd y B Ea 35 Contents 3 4 Contents Finding Information NOTE Some features or media may be optional and may not ship with your computer
27. pace available System Restore is automatically disabled To verify that System Restore is enabled 0 BEN Click the Start button and click Control Panel Click Performance and Maintenance Click System Click the System Restore tab Ensure that Turn off System Restore is unchecked OuickReferenceGuide 29 30 Reinstalling Microsoft Windows Getting Started NOTE The procedures in this document were written for the Windows default view in Windows Home Edition so the steps will differ if you set your Dell computer to the Windows Classic view or are using Windows XP Professional If you arc considering reinstalling the Windows XP operating system to correct a problem with a newly installed driver first try using Windows XP Device Driver Rollback 1 Click the Start button and click Control Panel Under Pick a Category click Performance and Maintenance Click System In the System Properties window click the Hardware tab Click Device Manager Right click the device for which the new driver was installed and click Properties Click the Drivers tab Click Roll Back Driver If Device Driver Rollback does not resolve the problem then use System Restore to return your operating system to the operating state it was in before you installed the new device driver see Using Microsoft Windows XP System Restore on page 28 oo BEN NOTE The Drivers and Utilities CD contains drivers that were in
28. r press a mode key on the keyboard to wake the computer Blinks green several A configuration error exists Check Diagnostic Lights to see if the specific problem times and then is identified see Diagnostic Lights on page 25 turns off Solid yellow A device on the system board may be Check Diagnostic Lights to see if the specific problem faulty or incorrectly installed or the is identified sce Diagnostic Lights on page 25 voltage selection switch on the power See Power Problems in your online User s Guide supply may be set incorrectly If the computer does not boot contact Dell for technical assistance For information on contacting Dell see your online User s Cuide Blinking yellow A power supply or system board Check Diagnostic Lights to see if the specific problem failure has occurred is identified see Diagnostic Lights on page 25 See Power Problems in your online User s Guide If the computer does not boot contact Dell for technical assistance For information on contacting Dell see your online User s Cuide Solid green and a beep code during POST Solid green power light no beep code A problem was detected while the BIOS was executing The monitor or the graphics card may be faulty or incorrectly installed and no video during POST For instructions on diagnosing the beep code see Beep Codes on page 27 Also check Diagnostic Lights to see if the specific problem is identified Check Di
29. re Ensure that Restore my computer to an earlier time is selected and click Next Click a calendar date to which you want to restore your computer The Select a Restore Point screen provides a calendar that allows you to see and select restore points All calendar dates with available restore points appear in boldface type Select a restore point and click Next If a calendar date has only onc restore point then that restore point is automatically selected If two or more restore points are available click the restore point that you prefer Click Next The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts After the computer restarts click OK change the restore point you can either repeat the steps using a different restore point or you can undo the restoration Undoing the Last System Restore NOT CE Before you undo the last system restore save and close all open files and exit any open programs Do not 4 alter open or delete any files or programs until the system restoration is complete Click the Start button point to All Programs Accessories System Tools and then click System Restore Click Undo my last restoration and click Next Click Next The System Restore screen appears and the computer restarts After the computer restarts click OK Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard disk s
30. re detected but a memory configuration or compatibility error exists A failure has occurred This pattern also displays when you enter system setup and may not indicate a problem Ensure that no special memory module memory connector placement requirements exist Verify that the memory modules that you are installing are compatible with your computer If the problem persists contact Dell For information on contacting Dell see your online User s Guide Ensure that the cables are properly connected to the system board from the hard drive CD drive and DVD drive Check the computer message that appears on your monitor screen If the problem persists contact Dell For information on contacting Dell see your online User s Guide Beep Codes Your computer might emit a series of beeps during start up if the monitor cannot display errors or problems This series of beeps called a beep code identifies a problem One possible beep code code 1 3 1 consists of one beep a burst of three beeps and then one beep This beep code tells you that the computer encountered a memory problem If your computer beeps during start up 1 Write down the beep code 2 See Dell Diagnostics on page 21 to identify a more serious cause 3 Contact Dell for technical assistance For information on contacting Dell see your online User s Guide Code Cause Code Cause 1 1 2 Microprocessor register failure
31. stalled during assembly of the computer Use the Drivers Utilities CD to load any required drivers including the drivers required if your computer has a RAID controller Reinstalling Windows XP o NOTICE You must use Windows XP Service Pack 1 or later when you reinstall Windows XP NOTICE Before performing the installation back up all data files on your primary hard drive For conventional hard drive configurations the primary hard drive is the first drive detected by the computer To reinstall Windows XP you need the following items Dell Operating System CD Drivers and Utilities CD To reinstall Windows XB perform all the steps in the following sections in the order in which they are listed The reinstallation process can take 1 to 2 hours to complete After you reinstall the operating system you must also reinstall the device drivers virus protection program and other software NOTICE The Operating System CD provides options for reinstalling Windows XP The options can overwrite files and possibly affect programs installed on your hard drive Therefore do not reinstall Windows XP unless a Dell technical support representative instructs you to do so NOT CE To prevent conflicts with Windows XP disable any virus protection software installed on your computer before you reinstall Windows XP See the documentation that came with the software for instructions Quick Reference Guide Booting From the Operatin
32. t problems with your computer This light flickers when the hard drive is being accessed Use the headphone connector to attach headphones and most kinds of speakers Use the microphone connector to attach a microphone Quick Reference Guide 9 Mini Tower Computer Back View Ouick Reference Guide 10 1 cover release latch This latch allows you to open the computer cover 2 padlock ring Insert a padlock to lock the computer cover 3 voltage selection switch Your computer is equipped with a manual voltage selection switch To help avoid damaging a computer with a manual voltage selection switch set the switch for the voltage that most closely matches the AC power available in your location o NOTICE The voltage selection switch must be setto the 115 V position even though the AC power available in Japan is 100 V Also ensure that your monitor and attached devices are electrically rated to operate with the AC power available in your location 4 power connector Insert the power cable 5 back panelconnectors Plug serial USB and other devices into the appropriate connectors see Mini Tower Computer Back Panel Connectors on page 11 6 card slots Access connectors for any installed PCI and PCI Express cards Mini Tower Computer Back Panel Connectors Quick Reference Guide 11 12 parallel connector link integrity light network adapter connector network activit
33. tate 28 system lights 24 36 Index U User s Guide 5 warranty information 6 Windows XP Hardware Troubleshooter 28 Help and Support Center 6 reinstalling 6 30 setup 31 System Restore 28
34. ted Resolution The computer is in a normal off condition ora Plug the computer into a working 0990 possible pre BIOS failure has occurred electrical outlet and press the power button The diagnostic lights are not lit after the computer successfully boots to the operating system possible BIOS failure has occurred the Run the BIOS Recovery utility wait for 0990 computer is in recovery mode recovery completion and then restart the computer A possible processor failure has occurred Reinstall the processor and restart the 0904 computer For information on reinstalling the processor sce your online User s Guide Memory modules are detected but a memory f you have one memory module installed 0900 failure has occurred reinstall it and restart the computer For information on reinstalling memory modules sec your online User s Guide If you have two or more memory modules installed remove the modules reinstall one module and then restart thc computer If the computer starts normally reinstall an additional module Continue until you have identified a faulty module or reinstalled all modules without error If available install properly working memory of the same type into your computer If the problem persists contact Dell For information on contacting Dell see your online User s Guide Quick Reference Guide 25 26 Light Pattern Problem Description Suggested Resolution 5020 possibl
35. the electrical outlet before removing the cover Before You Begin NOT CE To avoid losing data save and close any open files and exit any open programs before you turn off your computer 1 Shut down the operating system a Save and close any open files exit any open programs click the Start button and then click Turn Off Computer b In the Turn off computer window click Turn off The computer turns off after the operating system shutdown process finishes 2 Ensure that the computer and any attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system turn them off now Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety AN CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide AN CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins NOTICE Only a certified service technician should perform repairs on your computer Damage due to servicing that is not authorized by Dell is not covered by your warranty NOTICE When you disconnect a cable pull on its connector or on its strain r
36. this computer screen appears you can enter up to five users Click Next Click Finish to complete the setup and remove the CD Reinstall the appropriate drivers with the Drivers and Utilities CD Reinstall your virus protection software Reinstall your programs NOTE To reinstall and activate your Microsoft Office or Microsoft Works Suite programs you need the Product Key number located on the back of the Microsoft Office or Microsoft Works Suite CD sleeve Microsoft Windows Vista Users familiar with previous versions of Microsoft Windows will notice some differences in the Microsoft Windows Vista features and user interface K NOTE For complete documentation of Windows Vista refer to the Microsoft Windows Vista documentation The Windows Vista Help and Support provides online documentation Click the Start button and select Help and Support to access this information Use the Search text box to search for a topic K NOTE Different versions of the Microsoft Windows Vista operating system provide different features and have different system requirements Your hardware configuration may also determine the Windows Vista features available to you For more information see the Microsoft Windows Vista documentation for specific details and system requirements K NOTE A variety of documentation is provided with your computer system You may notice that some 32 documentation references Windows XP In general docum
37. vers and Utilities CD see Starting the Dell Diagnostics From the Drivers and Utilities CD on page 22 If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer and try again When the boot device list appears highlight Boot to Utility Partition and press lt Enter gt 3 When the Dell Diagnostics Main Menu appears select the test you want to run Starting the Dell Diagnostics From the Drivers and Utilities CD 1 Insert the Drivers and Utilities CD 2 Shut down and restart the computer When the DELL logo appears press lt F12 gt immediately If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer and try again NOTE The next steps change the boot seguence for one time only the next start up the computer boots according to the devices specified in system setup When the boot device list appears highlight the listing for the CD DVD drive and press Enter Select the listing for the CD DVD drive option from the CD boot menu Select the option to boot from the CD DVD drive from the menu that appears Type 1 to start the Drivers and Utilities CD menu Type 2 to start the Dell Diagnostics on oo Aa C Select Run the 32 Bit Dell Diagnostics from the numbered list If multiple versions are listed select the version appropriat
38. y light line out connector line in microphone connector USB 2 0 connectors 6 video connector serial connector Quick Reference Guide Connect a parallel device such as a printer to the parallel connector If you have a USB printer plug it into a USB connector NOTE The integrated parallel connector is automatically disabled if the computer detects an installed card containing a parallel connector configured to the same address For more information see your online User s Guide Green A good connection exists between a 10 Mbps network and the computer Orange A good connection exists between a 100 Mbps network and the computer Yellow A good connection exists between a 1 Gbps 1000 Mbps network and the computer Off The computer is not detecting a physical connection to the network To attach your computer to a network or broadband device connect one end of a network cable to either a network jack or your network or broadband device Connect the other end of the network cable to the network adapter connector on the back panel of your computer A click indicates that the network cable has been securely attached NOTE Do not plug a telephone cable into the network connector On computers with a network connector card use the connector on the card It is recommended that you use Category 5 wiring and connectors for your network If you must use Category 3 wiring force the network speed
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