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Dell 4150 Laptop User Manual
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1. External causes such as accident abuse misuse or problems with electrical power Servicing not authorized by us Usage that is not in accordance with product instructions Failureto follow the product instructions or failure to perform preventive maintenance Problems caused by using accessories parts or components not supplied by us Products with missing or altered service tags or serial numbers e Products for which we have not received payment THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTSIN PRODUCT ISLIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR INVOICE EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONSOF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE STATUTORY OR OTHERWISE SOM E PROVINCESDO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS THEREFORE THE FOREGOING EXCLUSIONS AND LIMITATIONSMAY NOT APPLY TO YOU Appendix 133 support dell com www dell com 134 WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY STATEMENT OR FOR SPECIAL INDIR
2. 7 See Enabling the Display Settings for a Television on page 47 to ensure that the computer recognizes and works properly with the television Composite Video Connection Setting Up and Using Your Computer To connect the computer to a television that has a composite video input only D ell provides a composite T V out adapter cable Before you begin ensure that you have the following cables composite TV out adapter cable To NS composite video cable x ll sgme i i gt audio cable X 1 Turn off the computer and the television and or audio device you want to connect 2 Connect the composite TV out adapter cable to the S video T V out connector on the computer Setting Up and Using Your Computer 45 www dell com support dell com a je composite video connector sl S video TV out connector S video connector composite TV out adapter cable 3 Plugone end of the composite video cable into the composite video connector on the composite T V out adapter cable Wi aL 4 Plugtheother end of the composite video cable into the composite video connector on the television 5 Plugthe single connector end of the audio cable into the connector on the computer 46 Setting Up and Using Your Computer 6 Plugthetwo RCA connectors on the other end of the audio cable into the audio input connectors on your television or other audio device Enabling the Display Se
3. Appendix 131 support dell com www dell com 132 What dol do if am not satisfied We pride ourselves on our great customer service If you are not satisfied with the service you receive under this limited warranty please let us know We have found that the best way to resolve issues regarding our limited warranty isto work together If after those discussions you are still not satisfied we believe arbitration is the most expeditious way to resolve your concerns T herefore ANY CLAIM DISPUTE OR CONTROVERSY WHETHER IN CONTRACT TORT OR OTHERWISE WHETHER PREEXISTING PRESENT OR FUTURE AND INCLUDING STATUTORY COMMON LAW INTENTIONAL TORT AND EQUITABLE CLAIM S AGAINST DELL arising from or relating to this limited warranty its interpretation or the breach termination or validity thereof the relationships which result from this limited warranty including to the full extent permitted by applicable law relationships with third parties D ell s advertising or any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM NAF under its Code of Procedure then in effect available via the Internet at wwwarb forum com or via telephone at 1 800 474 2371 The arbitration will be limited solely to the dispute or controversy between you and D ell Any award of the arbitrator s shall be final and binding on each of the parties and may be entered as a judgment
4. 2 Install the printer driver if necessary See the documentation that computer is turned on came with your printer 3 Attach the USB printer cable to the USB connector on the computer and the printer The USB connectors fit only one way Setting Up and Using Your Computer 31 www dell com support dell com 32 USB connector on the XC computer USB connector on printer C d USB printer cable d Transferring nformation to a New Computer With Windows XP Windows XP provides a Files and Settings Transfer Wizard to move data such as e mails window sizes toolbar settings and Internet bookmarks from one computer to another First you collect the data from the source computer and then you import the data to the new computer If the source computer uses another W indows operating system you can launch the wizard from the W indows XP operating system CD or from a floppy disk created on the computer that is running W indows XP You can transfer the data to the new computer over a network or serial connection or you can store it on a removable medium such as a floppy disk a Zip disk or a writable CD 1 On the computer running W indows XP click Start point to All Programs Accessories System Tools and then click Files and Settings Transfer Wizard 2 Onthe welcome screen click Next Setting Up and Using Your Computer 3 OntheWhich computer is this screen select New C omputer and then click Ne
5. 88 Europe 91 Japan Key travel 2 7 mm 0 3 0 11 inch 0 016 inch Key spacing 19 05 mm 0 3 mm 0 75 inch 0 012 inch Layout QW ERTY AZERT Y Kanji Touch Pad X Y position resolution graphics table mode 240 cpi Size Width Height 64 88 mm 2 55 inch sensor active area 48 88 mm 1 92 inch rectangle Appendix 103 www dell com support dell com Track Stick X Y position resolution graphics table mode Size 250 count sec 100 of protrudes 0 5 mm higher than surrounding keycaps Battery Type Dimensions Depth Height Width Weight Voltage Charge time approximate Computer on Computer off Operating life Life span approximate Temperature range Operating Storage 104 Appendix 8 cell smart lithium ion 4460 mAh 88 5 mm 3 48 inches 21 5 mm 0 83 inch 139 0 mm 5 47 inches 0 43 kg 0 95 Ib 14 8 VDC 2 5 hours 1 hour 3 to 4 hours with average usage can be significantly reduced under certain power intensive conditions See the Tell M eHow help file for more information on battery life To access the help file see page 56 400 discharge charge cycles 0 to 35 C 32 to 95 F 40 to 65 C 40 to 149 F AC Adapter Input voltage 90 264 VAC Input current maximum 15A Input frequency 47 63 Hz Output current 3 5A Output power 70W Rated output voltage 20 VDC Dimensions H eight 27 94 mm 1 1 inches Width 58 42
6. 0 00000 79 Restoring the Computer to an Earlier Operating State 80 Undoing the Last System Restore 0 81 Reinstalling Microsoft Windows XP 81 Before You Reinstall 044 81 Reinstalling Windows XP ose 81 Reinstalling Drivers and Software 84 3 Adding and Replacing Parts Palm RESTS i s dt 4d sebo er aaia mp o Rs Rd 86 Display Cover zs xxxn Ese nm Eee ek eee he 87 Hard DriVe us t Eae etw de Ala ded hah Nudus a 88 Returning a Hard DrivetoDell illins 90 6 Contents Memory Mini PCI Card and Modem 91 AddingMemory es 93 Adding a Mini PCI Card lol sss 95 Adding a Modem 2 ll ens 96 4 Appendix Specifications x hoe a ex LG o X died xs 100 Dell Technical Support Policy U S Only iss 107 Definition of Dell Installed Software and Peripherals 107 Definition of Third Party Software and Peripherals 108 Returning Items for Warranty RepairorCredit 108 Contacting Dell 2 oen 108 Regulatory Notices 2 2 00 000 es 126 NOM Information Mexico Only 004 127 Limited Warranties and Return Policy 129 Limited Warranty for the U S 004 129 Total Satisfaction Return Policy U S Only 132 Limited Warranty Terms for Canada 2 133 Total Satisfaction Return Policy Canada Only 136 D
7. 10 ft or more in length try a shorter one IRREGULAR DIAL TONE lf you have voice mail service you might hear an irregular dial tone when you have messages C ontact your telephone company for instructions on restoring a dial tone TURN OFF CALL WAITING CATCH PHONE See your telephone directory for instructions on deactivating this feature T hen adjust the dial up networking connection properties 1 Click the Start button and click C ontrol Panel 2 Click Printers and O ther H ardware click Phone and M odem O ptions click the Dialing Rulestab and then click E dit 3 In the Edit Location window ensure that To disable call waiting dial is checked and then select the proper code as listed in your telephone directory 4 Click Apply and click OK 5 Close the Phone and M odems O ptions window 6 Close the C ontrol Panel window VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click the Start button and click C ontrol Panel 2 Click Printers and O ther H ardware and click Phone and M odem O ptions 3 Click the M odems tab 4 Click the COM port for your modem 5 Click Properties click the D iagnosticstab and then click Query M odem to verify that the modem is communicating with W indows If all commands receive responses the modem is operating properly Solving Problems 63 www dell com support dell com 64 Solving Problems Scanner Problems CHECK THE POWER CABLE CONNECTION Ensurethat the
8. 3 ClickNext 4 Typeaname for the new restore point in the Restore point description field The present date and time are automatically added to the description of the new restore point Solving Problems 79 www dell com support dell com 80 Solving Problems 5 Click C reate 6 Click OK Restoring the Computer to an Earlier Operating State If problems occur after installing a device driver first try using D evice Driver Rollback see page 75 If Device Driver Rollback does not resolve the problem then use System Restore NOTICE Before restoring the computer to an earlier operating state save and close all open files and exit all open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore 2 Ensure that Restore my computer to an earlier time is selected and click Next 3 Click a calendar date to which you want to restore your computer The Select a Restore Point screen provides a calendar that allows you to see and select restore points All calendar dates with available restore points appear in bold 4 Select a restore point and click Next If acalendar date has only one restore point then that restore point is automatically selected If two or more restore points are available click the restore point that you want to use 5 Click Next The Restora
9. Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers M exico International Access C ode 00 Country C ode 52 Customer Technical Support Sales Customer Service Main 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 M ontserrat General Support toll free 1 866 278 6822 Netherlands Antilles General Support 001 800 882 1519 Netherlands Amsterdam W ebsite support euro dell com International Access C ode 00 Country Code 31 City Code 20 E mail Technical Support Enterprise nl_server_support dell com Latitude nl latitude support dell com Inspiron nl inspiron support Q dell com Dimension nl dimension support Q dell com OptiPlex nl_optiplex_support dell com Dell Precision nl_workstation_support dell com Technical Support Technical Support Fax Home Small Business C ustomer Care Relational Customer Care Home Small Business Sales Relational Sales Home Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax 020 674 45 00 020 674 47 66 020 674 42 00 020 674 4325 020 674 55 00 020 674 50 00 020 674 47 75 020 674 47 50 020 674 50 00 020 674 47 50 Appendix 119 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area
10. Intel Warranty Statement for Pentium and Celeron Processors Only U S and Canada Only Intel s Three Year Limited Warranty Limited Warranty Intel warrants that its family of Pentium and Celeron processors if properly used and installed will be free from defects in materials and workmanship and will substantially conform to Intel s publicly available specifications for a period of three 3 years after the date the Pentium or Celeron processor was purchased whether purchased separately or as part of a computer system If the Pentium or Celeron processor which is the subject of this Limited Warranty fails during the warranty period for reasons covered by this Limited Warranty Intel at its option will REPAIR the Pentium or Celeron processor by means of hardware and or software OR REPLACE the Pentium or Celeron processor with another Pentium or Celeron processor OR if Intel is unable to repair or replace the particular Pentium or Celeron processor REFUND the then current value of the Pentium or Celeron processor THIS LIMITED WARRANTY AND ANY IMPLIED WARRANTIES THAT MAY EXIST UNDER STATE LAW APPLY ONLY TO THE ORIGINAL PURCHASER OF THE PENTIUM OR CELERON PROCESSOR OR PENTIUM OR CELERON PROCESSOR BASED COMPUTER AND LAST ONLY FOR AS LONG AS SUCH PURCHASER CONTINUES TO OWN THE PROCESSOR Extent of Limited Warranty Intel does not warrant that your Pentium or Celeron processor will be free from design defects or errors kno
11. S video cable or composite video cable you can connect the computer to a television in one of two ways S video for a television with an S video input e Composite video for a television with only a composite video input also usesthe D ell supplied composite T V out adapter cable The audio connector on the side of the computer enables you to connect the computer to your television or audio device using a commercially available audio cable W hen you complete the cable connection see Enabling the Display Settings for a Television on page 47 to ensure that the computer recognizes and works properly with the television S Video Connection Setting Up and Using Your Computer Before you begin ensure that you have the following cables S video cable X audio cable NN 1 Turn off the computer and the television and or audio device you want to connect 2 Plug one end of the S video cable into the S video connector on the computer 3 Plug the other end of the S video cable into your television Setting Up and Using Your Computer 43 www dell com support dell com 44 4 Plug the single connector end of the audio cable into the connector on your computer 5 Plugthetwo RCA connectors on the other end of the audio cable into the audio input connectors on your television or other audio device 6 Turn on thetelevision turn on any audio device you connected and then turn on the computer
12. troubleshooter click the Start button and click H elp and Support Type hardware troubleshooter in the Search field and then click the arrow to start the search Click H ardware Troubleshooter in the Search Results list In the H ardware Troubleshooter list click need to resolve a hardware conflict on my computer and then click Next Using Microsoft Windows System Restore TheM icrosoft W indows XP operating system provides a System Restore utility that allows you to return your computer to an earlier operating state if changes to the computer s hardware or software including new hardware or program installations or system settings have left the computer in an undesirable operating state You can also undo the last system restore System Restore automatically creates system checkpoints You can also manually create your own checkpoints by creating restore points To limit the amount of hard disk space used older restore points will be automatically purged To resolve an operating system problem you can use System Restore from Safe M ode or Normal M odeto return your computer to an earlier operating state System Restore does not cause you to lose personal files stored in the My D ocuments folder data files or e mail messages after restoring the computer to an earlier time If you restore the computer to an operating statethat existed before you installed a program the program s data files are not lost but you must reinstall
13. 75 40 00 0825 004 700 0825 004 701 04 99 75 4001 0825 004 719 0825 338 339 01 55 94 71 00 01 55 94 71 00 0155947101 Germany Langen International Access C ode 00 Country C ode 49 City Code 6103 W ebsite support euro dell com E mail tech support central europeQ dell com Technical Support Home Small Business C ustomer Care Global Segment Customer C are Preferred Accounts C ustomer C are Large Accounts C ustomer C are Public Accounts C ustomer C are Switchboard 06103 766 7200 0180 5 224400 06103 766 9570 06103 766 9420 06103 766 9560 06103 766 9555 06103 766 7000 Grenada General Support toll free 1 866 540 3355 Guatemala General Support 1 800 999 0136 Guyana General Support toll free 1 877 270 4609 114 Appendix Country City International Access Code Country Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers City Code H ong Kong Technical Support Dimension and Inspiron 296 93188 International Access Code 001 Technical Support O ptiPlex Latitude and 296 93191 Country Code 852 Dell Precision Customer Service non technical post sales issues 800 93 8291 Transaction Sales Large Corporate Accounts HK Large Corporate Accounts GCP HK toll free 800 96 4109 toll free 800 96 4108 toll free 800 90 3708 India Technical Support 1600 33 8045 Sales 1600 33 8044 Ireland C he
14. ANY PROGRAM OR DATA STORED IN OR USED WITH A SYSTEM CONTAINING YOUR PENTIUM PROCESSOR SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU THE LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION Appendix 139 com support dell com www dell Intel Pentium and Celeron Processors are backed by a three year limited warranty Please refer to the reverse side of this card for complete warranty details Intel s Commitment to Quality Intel is committed to producing the highest quality processors available That s why we have hundreds of people dedicated to continuously improve our design manufacturing and testing technology We put every one of our Pentium and Celeron processors through a rigorous battery of tests during the design and manufacturing processes To verify that the new chip will correctly run the software written for Intel Architecture processors a team of Intel engineers is dedicated to compatibility testing In a state of art lab this group runs an extensive set of operating systems applications network tests and stress tests repeatedly to ensure that the processor is compatible with representative software Just as importantly we work with hardware and software companies in the computer industry to ensure that our processor
15. Basic project program also has thorough online help files Using Blank CD R Discs or Blank CD RW Discs Your CD RW drive writes to two different types of recording media CD R and CD RW discs Use blank CD R CD Recordable disks to record music or permanently store data files After creating a C D R disc you cannot write to that disc again without changing your method of recording see the Roxio documentation for more information U se blank C D RW CD ReW ritable discs when you want to write erase rewrite and update your files onto CDs Helpful Tips You must use the Easy CD Creator Basic project programs to copy and record all music and data CDs You can use W indows E xplorer to drag and drop filesto a CD R or CD RW disc only after you first use DirectCD to format the disc You must use CD R discs to burn music C Ds that you want to play in regular stereos CD RW discs do not play in most home or car stereos If you want to copy files from the Internet or files from a floppy or Zip drive copy those files to your hard drive first and then burn yourCD Your CD RW drive requires a steady stream of data to properly record Direct Internet downloads floppy drives and Zip drives may not be able to provide a steady data stream to your CD RW drive MusicMP3filescan be played only on M P3 players or on computers that have M P3 software installed Ensure that you set the sampling rate to at least 128 Kbps when you bur
16. C are Home and Small Business C ustomer Care Corporate C ustomer C are Preferred Accounts 500 5000 employees Customer Care Central Government C ustomer C are Local Government amp Education C ustomer Care Health Customer Care Home and Small Business Sales Corporate Public Sector Sales 0870 908 0500 0870 908 0800 01344 373 185 or 01344 373 186 0870 906 0010 0870 908 0500 01344 373 196 01344 373 193 01344 373 199 01344 373 194 0870 907 4000 01344 860 456 Uruguay 124 Appendix General Support toll free 000 413 598 2521 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U S A Austin Texas International Access C ode 011 Country Code 1 Automated O rder Status Service AutoTech portable and desktop computers Consumer H ome and H ome Office Technical Support Customer Service DellNet Service and Support Software Application Support Employee Purchase Program EPP Customers Financial Services website wwwdellfinancialservices com Financial Services lease loans Financial Services D ell Preferred Accounts D PA Business Service and Technical Support Employee Purchase Program EPP Customers Projectors Technical Support Public government education and healthcare Service and Technical Support Employee Purchase Program EPP Customer
17. If you haveaCD click Usethe C D I got from an ISP 8 Click Next If you selected Set up my connection manually continue to step 9 Otherwise follow the instructions on the screen to complete the setup Setting Up and Using Your Computer 9 Click the appropriate option under H ow do you want to connect to the Intemet and then click Next 10 Usethe setup information provided by your ISP to completethe setup If you are having problems connecting to the Internet see M odem and Internet Connection Problems on page 62 If you cannot connect to the Internet but have successfully connected in the past the ISP might have a service outage C ontact your ISP to check the service status or try connecting again later Copying CDs To burn CDs you need to use C D burner software Roxio Easy CD Creator Basic is your computer s C D burner software T he software includes these project programs that enable you to record specialty C D s for different types of uses e DirectCD allows you to format a blank CD R or CD RW disc so that you can use M icrosoft W indows Explorer to drag and drop data files to the CD RW drive You can usea DirectC D formatted CD RW disc like another hard drive on your computer because CD RW discs are fully rewritable CD R discs can be used with D irectC D but that media type has overwriting limitations see U sing Blank C D R Discs or Blank CD RW Discs for recording media differences e MusicCD allows y
18. Restore see page 78 does not resolve the problem then reinstall the driver from the D rivers and Utilities CD 1 Save and close any open files and exit any open programs 2 Insert the Drivers and Utilities CD In most cases the CD starts running automatically If it does not start Microsoft W indows Explorer click your CD drive directory to display the CD contents and then double click the autocd exe file T he first Solving Problems 75 www dell com support dell com Fog HINT If you are reinstalling an infrared sensor driver you must first enable the infrared sensor in the system setup program see page 41 before continuing with the driver installation 76 Solving Problems time that you run the CD it might prompt you to install setup files Click OK and follow the instructions on the screen to continue From the Language pull down menu in the toolbar select your preferred language for the driver or utility if available A welcome screen appears Click Next The CD automatically scans your hardware to detect drivers and utilities used by your computer After the CD completes the hardware scan you can also detect other drivers and utilities Under Search C riteria select the appropriate categories from the System M odel O perating System and Topic pull down menus A link or links appear s for the specific drivers and utilities used by your computer Click the link of a specific driver or utili
19. and any other storage device s in the product s We are not responsible for lost or corrupted data What if purchased an on site service contract If your service contract is with D ell service will be provided to you under the terms of the service contract Please refer to that contract for details on how to obtain service Dell s service contracts can be found online at wwwdell ca or by calling C ustomer C are at 1 800 847 4096 If you purchased through us a service contract with one of our third party service providers please refer to that contract mailed to you with your invoice for details on how to obtain service How will you fix my product We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems Refurbished parts and systems are parts or systems that have been returned to D ell some of which were never used by a customer All parts and systems are inspected and tested for quality Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought D ell owns all parts removed from repaired products Appendix 135 support dell com www dell com 136 What dol do if am not satisfied We pride ourselves on our great customer service If you are not satisfied with the service you receive under this limited warranty please let us know W e have found that the best way to resolve issues
20. area such as a desk top or on the floor when you use it to run the computer or to charge the battery D o not cover the AC adapter with papers or other items that will reduce cooling also do not usethe AC adapter inside a carrying case TheAC adapter may become hot during normal operation of your computer Use care when handling the adapter during or immediately after operation Do not allow your portable computer to operate with the base resting directly on exposed skin for extended periods of time T he surface temperature of the base will rise during normal operation particularly when AC power is present Allowing sustained contact with exposed skin can cause discomfort or eventually a burn Do not use your computer in a wet environment for example near a bath tub sink or swimming pool or in a wet basement If your computer includes an integrated or optional PC Card modem disconnect the modem cable if an electrical storm is approaching to avoid the remote risk of electric shock from lightning via the telephone line CAUTION Safety Instructions 9 www dell com support dell com A CAUTION Safety Instructions continued To help avoid the potential hazard of electric shock do not connect or disconnect any cables or perform maintenance or reconfiguration of this product during an electrical storm Do not use your computer during an electrical storm unless all cables have been disconnected and the computer is operating
21. battery is charging Flashing green T he battery is fully charged If the computer is running on a battery the light operates as follows Off The battery is adequately charged or the computer is turned off Flashing orange T he battery charge is low Solid orange The battery charge is critically low 20 Setting Up and Using Your Computer ToucH PAD Usethetouch pad and touch pad buttons as you would use a mouse For more information see the Tell M e How help file To accessthe help file See page 56 MODULE BAY You can install devices such as an optical drive or the D ell TravelLite module in the module bay DISPLAY LATCH BUTTON Press this button to release the display latch and open the display BATTERY BAY When a battery is installed you can use the computer without connecting it to an electrical outlet For more information see the Tell M e H ow help file To access the help file see page 56 KEYBOARD Thekeyboard includes a numeric keypad as well as the M icrosoft Windows logo key fA For information on supported keyboard shortcuts see the Tell M eH ow help file To accessthe help file see page 56 PowER BUTTON Pressthe power button to turn on the computer or to enter or exit a power management mode If the computer stops responding press and hold the power button until the computer turns off completely which may take about 4 seconds e NOTICE Turn off your computer by perf
22. com support dell com Country City International Access Code Country Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers City Code Latin America Customer Technical Support Austin Texas 512 728 4093 U S A Customer Service Austin Texas U S A 512 728 3619 Fax Technical Support and C ustomer Service 512 728 3883 Austin Texas U S A Sales Austin Texas U S A 512 728 4397 SalesFax Austin Texas U S A 512 728 4600 or 512 728 3772 Luxembourg W ebsite support euro dell com International Access Code 00 E mail tech beg dell com Country Code 352 Technical Support Brussels Belgium 02 481 92 88 Home Small Business Sales Brussels Belgium toll free 080016884 Corporate Sales Brussels Belgium 02 481 91 00 Customer C are Brussels Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 M acao Technical Support toll free 0800 582 Country C ode 853 Customer Service Penang M alaysia 604 633 4949 Transaction Sales toll free 0800 581 M alaysia Penang International Access C ode 00 Country C ode 60 City Code 4 Technical Support Customer Service Transaction Sales Corporate Sales toll free 1 800 888 298 04 633 4949 toll free 1 800 888 202 toll free 1 800 888 213 118 Appendix Country City International Access Code Country Code City Code
23. computer the modem is already installed 1 If amodem is not already installed go to step 2 If you are replacing a modem remove the existing modem a Remove the screw s securing the modem to the system board b Pull straight up on the attached pull tab to lift the modem out of its connector on the system board and disconnect the modem cable 96 Adding and Replacing Parts modem 2 Connect the modem cable to the modem e NOTICE The cable connectors are keyed for correct insertion do not force the connections 3 Align the modem with the screw hole s and press the modem into the connector on the system board 4 Install the screw s to secure the modem to the system board 5 Replace the modem cover Adding and Replacing Parts 97 www dell com support dell com 98 Adding and Replacing Parts SECTION 4 Appendix Specifications Dell Technical Support Policy U S Only Returning Items for Warranty Repair or Credit Contacting Dell Regulatory Notices Limited Warranties and Return Policy www dell com support dell com 100 Appendix Specifications Microprocessor M icroprocessor type Intel M obile Pentium 4M L1 cache 8 KB internal L2 cache 512 KB on die External bus frequency 400 MHz System Information System chip set Intel 845M P Data bus width 64 bits DRAM bus width 64 bits Microprocessor address bus width 32 bits PC Card CardBus c
24. converts AC power to the D C power required by the computer You can connect the AC adapter with your computer turned either on or off iy CAUTION The AC adapter works with electrical outlets worldwide However power connectors and power strips vary among countries Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage e NOTICE When you disconnect the AC adapter from the computer grasp the adapter cable connector not the cable itself and pull firmly but gently to avoid damaging the cable Setting Up and Using Your Computer Bottom View fan device latch releases docking device latch memory module Mini PCI card and modem cover FAN Thecomputer uses an internal fan to create airflow through the vents which prevents the computer from overheating DEVICE LATCH RELEASES Pressa latch release to remove a device in the module bay or battery bay See page 38 MEMORY MODULE MINI PCI CARD AND MODEM COVER Protects the memory module s and the optional modem See page 93 DockiNG DEVICE LATCH Latches onto the docking device Setting Up and Using Your Computer 29 www dell com support dell com 30 Setting Up a Printer NOTICE Complete the operating system setup before you connect a printer to the computer See the documentation that came with the printer for setup information including how to Obtain and ins
25. damage to your computer from voltage spikesthat can occur during electrical storms or following power interruptions T he level of protection is usually commensurate with the cost of the surge protector Some surge protector manufacturers include warranty coverage for certain types of damage D ell recommends that you carefully read the device warranty when choosing a surge protector Compare joule ratings to determine the relative effectiveness of different devices o NOTICE Most surge protectors do not protect against lightning strikes Dell recommends that you disconnect your computer from the electrical outlet when lightning occurs in your area NOTICE Surge protectors do not protect against power fluctuations or power interruptions Power surges on telephone lines can damage modems D ell recommends that you disconnect the telephone line from the telephone wall jack during electrical storms M any surge protectors have a telephone jack for modem protection See the surge protector documentation for modem connection instructions NOTICE Network adapter protection is not available on surge protectors Dell recommends that you disconnect the network cable from the network wall jack during electrical storms Line Conditioners NOTICE Line conditioners do not protect against power interruptions Line conditioners are designed to maintain AC voltage at a fairly constant level Line conditioners cost considerably more than surge
26. in any court of competent jurisdiction Information may be obtained and claims may be filed with the NAF at P O Box 50191 M inneapolis MN 55405 T his provision applies only to individual home consumers and consumers who purchased through an employee purchase program It does not apply to small medium large and global commercial customers or government education and healthcare customers May transfer the limited warranty Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us T he limited warranty on D ell branded memory may not be transferred You may record your transfer by going to D ell s website Ifyou are an Individual Home Consumer go to wwwdell com us en dhs topics sbtopic 015 ccare htm Ifyou area Small M edium Large or Global Commercial C ustomer go to wwwdell com us en biz topics sbtopic ccare nav 015 ccare htm f you area Government Education or Healthcare Customer or an Individual Consumer who purchased through an employee purchase program go to www dell com us en pub topics sbtopic 015 ccare htm If you do not have Internet access call your customer care representative or call 1 800 624 9897 Total Satisfaction Return Policy U S Only We value our relationship with you and want to make sure that you re satisfied with your purchases T hat s why we offer a Total Satisfaction return policy for most products that you
27. message appears on the screen Starting Windows XP Setup 1 W hen the Windows XP Setup screen appears press to select To set up Windows now Read the information in the M icrosoft Windows Licensing Agreement screen and then press 7 on your keyboard to accept the license agreement If your computer already has W indows XP installed and you want to recover your current W indows XP data type x to select the repair option and then removethe CD from the drive If you want to install a new copy of W indows XP press to select the fresh copy option Press to select the highlighted partition recommended and then follow the instructions on the screen The Windows XP Setup screen appears and the operating system begins to copy files and install the devices The computer automatically restarts multiple times Completing the GUI Setup NOTICE When the computer restarts you will see the following message Press any key to boot from the CD Do not press any key when this message appears 1 When the Regional and Language O ptions screen appears select the settings for your location and then click Next 2 Enter your name and organization optional in the Personalize Your Software screen and then click Next 3 If you are reinstalling Windows XP Home Edition at the What s your computer s name window enter a name for your computer or accept the name provided and then click Next If you arereinstalling Window
28. model is listed right click the printer icon 4 Click Properties and then click the Ports tab Ensure that the Print to the following port s setting is LPT1 Printer Port REINSTALL THE PRINTER DRIVER Seethe documentation that came with the printer Modem and Internet Connection Problems NOTICE Connect the modem to an analog telephone wall jack only Connecting the modem to a digital telephone network damages the modem e NOTICE M odem and network connectors look similar Do not plug a telephone line into the network connector CHECK THE TELEPHONE WALL JACK Disconnect the telephone line from the modem and connect it to a telephone Listen for a dial tone Ensure that you have touch tone telephone service Try connecting the modem to a different telephone wall jack Slow connection speeds can be caused by telephone noise as well as by telephone line or network conditions C ontact your telephone company or network administrator for more information CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK If you have other telephone devices sharing the line such as an answering machine fax machine surge protector or line splitter then bypass them and use thetelephone line to connect the modem directly to the telephone wall jack CHECK THE CONNECTION Verify that the telephone line is connected to the modem CHECK THE TELEPHONE LINE Tryusingadifferent telephoneline If you are using a line that is 3 m
29. not at this time and then click Next 4 WhentheWho will use this computer screen appears you can enter up to five users 5 Click Next 6 ClickFinish to completethe setup and remove the CD from the drive Reinstalling Drivers and Software 1 Reinstall the appropriate drivers see page 75 2 Reinstall your virus protection software See the documentation that came with the software for instructions 3 Reinstall your other software programs See the documentation that came with the software for instructions SECTION 3 Adding and Replacing Parts Palm Rests Display Cover Hard Drive M emory M ini PCI Card and M odem www dell com support dell com 86 Palm Rests E HINT Complete 1 instructions for replacing the palm rests are included with the optional 2 color inserts 7 Save and close any open files exit any open programs and shut down the computer see page 38 If the computer is connected docked to a docking station undock it See the documentation that came with your docking station for instructions Keep the display open and tilt the computer back so that you can access the bottom of the computer Slide and hold the latch release on the left side and remove any device installed in the modular bay Slide and hold the latch release on the right side and remove any battery installed in the battery bay Locate the orange palm rest removal buttons Firmly press the butto
30. on battery power If your computer includes a modem the cable used with the modem should be manufactured with a minimum wire size of 26 American wire gauge AW G and an FCC compliant RJ 11 modular plug Before you open the memory module M ini PCI card modem cover on the bottom of your computer disconnect all cables from their electrical outlets and disconnect the telephone cable If your computer has a modem RJ 11 connector and a network RJ 45 connector insert the telephone cable into the RJ 11 connector not the R 45 connector PC Cards may become very warm during normal operation U se care when removing PC Cards after their continuous operation Before you clean your computer disconnect the computer from the electrical outlet Clean your computer with a soft cloth dampened with water D o not use liquid or aerosol cleaners which may contain flammable substances Power Use only the D ell provided AC adapter approved for use with this computer U se of another AC adapter may cause a fire or explosion Before you connect the computer to an electrical outlet check the AC adapter voltage rating to ensure that the required voltage and frequency match the available power source To remove the computer from all power sources turn the computer off remove the battery pack and disconnect the AC adapter from the electrical outlet To help prevent electric shock plug the AC adapter and device power cables into properly grounded p
31. protectors Setting Up and Using Your Computer Uninterruptible Power Supplies e NOTICE Loss of power while data is being saved to the hard drive may result in data loss or file damage A UPS protects against power fluctuations and interruptions U PS devices Fog HINT To ensure contain a battery that provides temporary power to connected devices when maximum battery AC power is interrupted T he battery charges while AC power is available operating time connect only your computer to a See the UPS manufacturer documentation for information on battery UPS Connect other operating time and to ensure that the device is approved by U nderwriters devices such as a printer Laboratories UL to a separate power strip that provides surge protection Setting Up and Using Your Computer 51 www dell com support dell com 52 Setting Up and Using Your Computer SECTION2 Solving Problems Finding Solutions Accessing Help Power Problems Error M essages Video and Display Problems Sound and Speaker Problems Printer Problems M odem and Internet Connection Problems Scanner Problems Touch Pad or M ouse Problems External Keyboard Problems Unexpected Characters Drive Problems PC Card Problems Network Problems General Program Problems E Mail Problems If Your Computer Gets W et If You Drop or Damage Your Computer Resolving Other Technical Problems Drivers Resolving Software and Hardware I ncom
32. pull on its connector or on its strain relief loop not on the cable itself As you pull out the connector keep it evenly aligned to avoid bending any connector pins Also before you connect a cable make sure both connectors are correctly oriented and aligned Handle components with care H old a component such as a memory module by its edges not its pins W hen preparing to remove a memory module from the system board or disconnect a device from the computer turn off the computer disconnect the AC adapter cable and then wait 5 seconds before proceeding to help avoid possible damage to the system board When Using Your Computer 13 www dell com support dell com 14 When Using Your Computer continued e Clean the display with a soft clean cloth and water Apply the water to the cloth then stroke the cloth across the display in one direction moving from the top of the display to the bottom Remove moisture from the display quickly and keep the display dry Long term exposure to moisture can damage the display D o not use a commercial window cleaner to clean your display f your computer gets wet or is damaged follow the procedures described in Solving Problems on page 72 or 73 If after following these procedures you confirm that your computer is not operating properly contact D ell see Contacting D ell on page 108 for the appropriate contact information Ergonomic Computing Habits fy CAUTION Improper or
33. recommends that you use Fast IR If the infrared device cannot communicate with your computer turn off the computer and repeat steps 1 through 5 to change the setting to Slow IR Press to save the changes and exit the system setup program If you are prompted to restart your computer click Yes Follow theinstructions on the screen while the infrared sensor driver is being installed At the end of the installation process click Yesto restart the computer After you enable the infrared sensor you can use it to establish a link to an infrared device To set up and use an infrared device seethe infrared device documentation and the W indows XP Help and Support C enter to access help see page 56 Fog HINT You cannot use the infrared sensor when the computer is docked Ei HINT If the infrared device cannot communicate with your computer after you repeat steps 1 through 5 to change the system setup program setting to Slow IR refer to the documentation that came with the device or contact the infrared device manufacturer Setting Up and Using Your Computer 41 www dell com support dell com 42 HINT Diagrams for each connection combination appear at the beginning of each subsection to help you determine which method you should use Connecting a Television to the Computer Your computer has an S video T V out connector that enables you to connect the computer to a television Using a commercially available
34. regarding our limited warranty is to work together If after those discussions you are still not satisfied we believe arbitration is the most expeditious way to resolve your concerns T herefore ANY CLAIM DISPUTE OR CONTROVERSY WHETHER IN CONTRACT TORT OR OTHERWISE WHETHER PREEXISTING PRESENT OR FUTURE AND INCLUDING STATUTORY COMMON LAW INTENTIONAL TORT AND EQUITABLE CLAIMS AGAINST DELL arising from or relating to this limited warranty its interpretation or the breach termination or validity thereof the relationships which result from this limited warranty including to the full extent permitted by applicable law relationships with third parties Dell s advertising or any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM NAF under its Code of Procedure then in effect available via the Internet at wwwarb forum com or via telephone at 1 800 474 2371 T he arbitration will be limited solely to the dispute or controversy between you and Dell Any award of the arbitrator s shall be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction Information may be obtained and claims may be filed with the NAF at P O Box 50191 Minneapolis MN 55405 May transfer the limited warranty Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records th
35. scanner power cable is firmly connected to a working electrical power source and that the scanner is turned on CHECK THE SCANNER CABLE CONNECTION Ensurethat the scanner cable is firmly connected to the computer and to the scanner UNLOCK THE SCANNER Ensurethat your scanner is unlocked if it has a locking tab or button REINSTALL THE SCANNER DRIVER Seethe scanner documentation for instructions Touch Pad or Mouse Problems CHECK THE TOUCH PAD SETTINGS 1 Clickthe Start button click C ontrol Panel and then click Printers and O ther Hardware 2 Click M ouse 3 Try adjusting the settings CHECK THE MOUSE CABLE Shut down the computer see page 38 Disconnect the mouse cable and check it for damage For PS 2 cables check the cable connector for bent or broken pins Firmly reconnect the cable If you are using a mouse extension cable disconnect it and connect the mouse directly to the computer TO VERIFY THAT THE PROBLEM IS WITH THE MOUSE CHECK THE TOUCH PAD 1 Turn off the computer 2 Disconnect the mouse 3 Turn on the computer 4 At the Windows desktop use the touch pad to move the cursor around select an icon and open it If thetouch pad operates correctly the mouse may be defective REINSTALL THE TOUCH PAD DRIVER See page 75 External Keyboard Problems CHECK THE KEYBOARD CABLE Shut down the computer see page 38 Disconnect the keyboard cable and check it for damage For PS 2 ca
36. that the sound is not muted Adjust the volume bass or treble controls to eliminate distortion TEST THE SPEAKERS Plugthe speaker audio cable into the line out connector on the computer Ensure that the headphone volume control is turned up Play a music CD RUN THE SPEAKER SELF TEST Some speaker systems have a self test button on the subwoofer See the speaker documentation for self test instructions ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights or halogen lamps to check for interference REINSTALL THE SOUND AUDIO DRIVER Seepage 75 Printer Problems CHECK THE PRINTER CABLE CONNECTIONS Ensurethat the printer cable is properly connected to the computer see page 30 Solving Problems 61 www dell com support dell com E HINT If you can connect 62 to your Internet service provider ISP your modem is functioning properly If you are sure that your modem is working properly and you still experience problems contact your I SP Solving Problems TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ENSURE THAT THE PRINTER IS TURNED ON Seethe documentation supplied with the printer VERIFY THAT WINDOWS RECOGNIZES THE PRINTER 1 Click the Start button and then click C ontrol Panel 2 Click Printers and O ther H ardware 3 Click View installed printers or fax printers If the printer
37. the actual program again NOTICE It is important to make regular backups of your data files System Restore does not monitor changes to or recover your data files If the original data on the hard disk is accidentally erased or overwritten or if it becomes inaccessible because of a hard disk malfunction use your backup files to recover the lost or damaged data System Restore is enabled on your new computer H owever if you reinstall Windows XP with less than 200 M B of free hard disk space available System Restore is automatically disabled Before you use System Restore confirm that it is enabled Click the Start button and click C ontrol Panel Click the Performance and M aintenance Click System Click the System Restore tab Ensure that Turn off System Restore is not checked un A UL N e Creating a Restore Point In W indows XP you can either use the System Restore W izard or manually create a restore point Using the System Restore Wizard To use the System Restore W izard click the Start button click H elp and Support click System Restore and then follow the instructions in the System Restore Wizard window You can also create and name a restore point if you are logged on asthe computer administrator or a user with administrator rights Manually Creating a Restore Point 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore 2 Click C reate a restore point
38. the damaged Fog HINT See Limited components contact D ell see page 108 Warranties and Return Policy on page 129 for information on your If You Drop or Damage Your Computer warranty coverage 1 Save and close any open files exit any open programs and shut down the computer see page 38 2 Disconnect the AC adapter from the computer and from the electrical outlet 3 Turn off any attached external devices and disconnect them from their power sources and then from the computer 4 Remove and reinstall the battery 5 Turn on the computer If the computer does not start or if you cannot identify the damaged Fog HINT See Limited components contact D ell see page 108 Warranties and Return Policy on page 129 for information on your Resolving Other Technical Problems warranty coverage Go TO THE DELL SUPPORT WEBSITE Goto support dell com for help with general usage installation and troubleshooting questions See D ell Technical Support Policy U S Only on page 107 for a description of the hardware and software support provided by Dell E MAIL DELL Goto support dell com and then click E M ail Dell in the Communicate list Send an e mail message to D ell about your problem you can expect to receive an e mail message from D ell within hours See D ell Technical Support Policy U S Only on page 107 for a description of the hardware and software support provided by D ell CONTACT DELL If you cannot
39. your Dell portable computer is equipped with D ell TrueM obile or some other wireless communication device please disable this device before you board the aircraft and follow all instructions provided by airline personnel with regard to such device Additionally the use of any PED such as a portable computer may be prohibited in aircraft during certain critical phases of flight for example takeoff and landing Some airlines may further define the critical flight phase as any time the aircraft is below 3050 m 10 000 ft Please follow the airline s specific instructions asto when the use of a PED is allowed EMC Instructions Use shielded signal cables to ensure that you maintain the appropriate EM C classification for the intended environment For parallel printers a cable is available from D ell If you prefer you can order a cable from D ell at its worldwide website at wwwdell com Static electricity can harm electronic components inside your computer To prevent static damage discharge static electricity from your body before you touch any of your computer s electronic components such as a memory module You can do so by touching an unpainted metal surface on the computer s input output panel CAUTION Safety Instructions When Using Your Computer Observe the following safe handling guidelines to prevent damage to your computer W hen setting up the computer for work place it on a level surface W hen traveling do not
40. 0 toll free 800 858 2437 toll free 800 858 2333 toll free 800 858 2060 toll free 800 858 2222 toll free 800 858 2062 toll free 800 858 2055 toll free 800 858 2628 toll free 800 858 2999 toll free 800 858 2955 toll free 800 858 2020 toll free 800 858 2669 toll free 800 858 2572 toll free 800 858 2355 toll free 800 858 2811 toll free 800 858 2621 Colombia General Support 980 9 15 3978 Costa Rica General Support 0800 012 0435 Czech Republic Prague International Access C ode 00 Country C ode 420 City Code 2 W ebsite support euro dell com E mail czech dell dell com Technical Support Customer Care Fax TechF ax Switchboard 02 22 83 27 27 02 22 83 27 11 02 22 83 27 14 02 22 83 27 28 02 22 83 27 11 112 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Denmark C openhagen International Access C ode 00 Country C ode 45 W ebsite support euro dell com E mail Support portable computers den nbk support Q dell com E mail Support desktop computers den support Q dell com E mail Support servers Nordic server support dell com Technical Support Customer C are Relational Home Small Business C ustomer Care Switchboard Relational Fax Switchboard Relational Switchboard Home Small Business Fax Sw
41. 3355 City Code 11 Tech Support Fax 11 4515 7139 Customer C are Fax 11 4515 7138 Aruba General Support toll free 800 1578 Australia Sydney E mail Australia au_tech_support dell com International Access C ode 0011 E mail New Zealand nz_tech_support dell com Country Code 61 City Code 2 Home and Small Business Government and Business Preferred Accounts Division PAD Customer Care Corporate Sales Transaction Sales Fax 1 300 65 55 33 toll free 1 800 633 559 toll free 1 800 060 889 toll free 1 800 819 339 toll free 1 800 808 385 toll free 1 800 808 312 toll free 1 800 818 341 Appendix 109 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Austria Vienna International Access C ode 900 W ebsite support euro dell com E mail tech support central europeQ dell com Country C ode 43 Home Small Business Sales 01 795 67602 City Code 1 H ome Small Business Fax 01 795 67605 Home Small Business C ustomer Care 01 795 67603 Preferred Accounts C orporate C ustomer C are 0660 8056 Home Small Business Technical Support 01 795 67604 Preferred Accounts C orporate Technical Support 0660 8779 Switchboard 01 491 04 0 Bahamas General Support toll free 1 866 278 6818 Barbados General Support 1 800 534 3066 Belgium Brussels W ebsite suppor
42. 50 S video T V out connector 42 System Restore 78 T Tell Me How help file accessing 56 touch pad about 21 fixing problems 64 troubleshooting about 54 blue screen 71 cannot save to floppy disk 66 CD RW drive stops writing 69 display problems 58 drive problems 66 troubleshooting continued dropped or damaged computer 73 e mail problems 71 error messages 57 keyboard problems 65 modem problems 62 mouse problems 64 network problems 70 PC Card problems 69 power problems 56 printer problems 61 program crash 70 program stopped responding 71 scanner problems 64 sound problems 60 touch pad problems 64 unexpected characters 66 video problems 58 wet computer 72 turning off the computer 38 TV connecting a computer to 42 S video T V out connector 25 U UPS devices 51 utilities reinstalling 75 V video fixing problems 58 W warranty 129 wet computer 72 Windows XP device driver rollback 75 Files and Settings Transfer W izard 32 help 56 Network Setup W izard 33 reinstalling 81 Index 143 144 Index
43. 6 help file accessing 56 Index 141 infrared sensor enabling 41 location on computer 23 Internet connection about 33 fixing problems 62 options 33 setting up 34 IRQ conflicts 77 K keyboard fixing problems 65 66 status lights 19 unexpected characters 66 L lights device status 20 keyboard status 19 line conditioners 50 M memory adding 93 removing 94 microphone 19 Mini PCI card installing 95 142 Index modem adding 96 fixing problems 62 module bay device release latches 29 installing drives and devices 38 location on computer 21 swapping devices 38 mouse fixing problems 64 N network fixing problems 70 network connector 25 setting up 33 setting up the docking device 49 O operating system reinstalling 81 P palm rests replacing 86 PC Cards fixing problems 69 PC Card slot 22 power fixing problems 56 power protection devices 50 turning off 38 printer cable 30 connecting 30 fixing problems 61 setting up 30 programs crashes 70 fixing problems 70 not responding 71 R RAM See memory regulatory notices 126 reinstalling drivers 75 reinstalling drivers and utilities 75 ResourceC D 75 S safety instructions 9 scanner fixing problems 64 shutdown 38 software fixing problems 70 reinstalling software 75 speakers about 22 23 fixing problems 60 specifications 100 surge protectors
44. 9 YES the network adapter See page 70 YES Windows error messages See page 57 YES a program o See page 70 YES the Internet o See page 62 YES your e mail o See page 71 See page 73 Solving Problems 55 www dell com support dell com Fog HINT See the Tel Me How help file for information on standby mode To access the help file see Accessing Help on page 56 56 Solving Problems Accessing Help TO ACCESS THE TELL ME HOW HELP FILE 1 Click the Start button and then click Help and Support 2 Click User and system guides and then click User s guides 3 Click Tell Me How TO ACCESS HELP IN WINDOWS XP 1 Click the Start button and then click H elp and Support 2 Type a word or phrase that describes your problem and then click the arrow icon 3 Clickthe topic that describes your problem 4 Follow the instructions shown on the screen Power Problems CHECK THE POWER LIGHT W hen the power light is lit or blinking the computer has power If the power light is blinking the computer is in standby mode press the power button to exit standby mode If the light is off press the power button to turn on the computer CHARGE THE BATTERY The battery charge may be depleted 1 Reinstall the battery 2 Usethe AC adapter to connect the computer to an electrical outlet 3 Turn on the computer CHECK THE BATTERY STATUS LIGHT lf the battery s
45. ARRANTY PERIOD HAS EXPIRED SOME STATESDO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THIS LIMITATION M AY NOT APPLY TO YOU WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THISLIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILTY FOR THIRD PARTY CLAIM S AGAINST YOU FOR DAMAGES FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR LOST SOFTWARE OUR LIABILITY WILL BE NOMORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OFACLAIM THISISTHE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE Appendix 129 support dell com www dell com 130 SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAM AGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU How long does this limited warranty last This limited warranty lasts for the time period indicated on your invoice except that the limited warranty on D ell branded batteries lasts only one year and the limited warranty on the lamps for D ell branded projectors lasts only ninety days The limited warranty begins on the date of the invoice T he warranty period is not extended if we repair or replace a warranted product or any parts D ell may change the availability of limited warranties at its discretion but any changes will not be retroactive What dol do if need warranty service Before the warranty expires please call us at the relevant
46. CD RW drive DVD drive DVD CD RW drive second hard drive or second battery in the module bay o NOTICE To prevent damage to the docking connector do not remove or replace devices while the computer is connected to a docking device Swapping Devices While the Computer Is Turned Off 1 Saveand close any open files exit any open programs and shut down the computer see Turning Off the C omputer on page 38 2 If the computer is connected docked to a docking device undock it Seethe documentation that came with your docking station for instructions 3 Closethe display and turn the computer over 4 Slideand hold the latch release and pull the device out of the bay e NOTICE To prevent damage to devices place them in a travel case when they are not installed in the computer Store devices in a dry safe place and avoid pressing down on them or placing heavy objects on top of them Setting Up and Using Your Computer bottom of computer latch release NOTICE Insert devices before you dock and turn on the computer 5 Insert the new device into the bay and push it until you hear a click 6 Turn on the computer Swapping Devices While the Computer Is Running NOTICE To prevent damage to the docking connector do not remove or replace devices while the computer is connected to a docking device 1 Double click the Safely Remove H ardware icon on the taskbar 2 Click the device you want to eject 3 Keep the
47. Computer DisPLAY LATCH Keepsthe display closed KEYBOARD STATUS LIGHTS The green lights located above the keyboard indicate the following A Turns on when the numeric keypad is enabled Turns on when the caps lock function is enabled Turns on when the scroll lock function is enabled AIR VENT The computer uses an internal fan to create airflow through the vents which prevents the computer from overheating fy CAUTION Do not block push objects into or allow dust to HINT The computer accumulate in the air vents Do not store your computer in a low turns on the fans when the airflow environment such as a closed briefcase while it is computer gets hot The running Restricting the airflow can damage the computer or fans may make noise cause a fire which is normal and does not indicate a problem with the fans or the computer MICROPHONE Allows you to record audio Setting Up and Using Your Computer 19 www dell com support dell com DEVICE STATUS LIGHTS Turns on when you turn on the computer C Turns on when the computer reads or writes data e NOTICE To avoid loss of data never turn off the computer while the Ej light is flashing Turns on steadily or blinks when the computer is in a power management mode It also blinksto indicate battery charge status If the computer is connected to an electrical outlet the light operates as follows Solid green The
48. Dell Inspiron 4150 Owner s Manual DOLL www dell com support dell com Hints Notices and Cautions Ei HINT A HINT indicates important information that helps you make better use of your computer e NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem iy CAUTION A CAUTION indicates a potential for property damage personal injury or death Abbreviations and Acronyms For a complete list of abbreviations and acronyms see the Tell M e H ow help file To access the help file see page 56 Information in this document is subject to change without notice 2002 Dell Computer Corporation All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell TrueMobile Dell Precision Dimension OptiPlex Latitude DellNet Dell TravelLite AccessDirect DellPlus and DellWare are trademarks of Dell Computer Corporation Intel Celeron and Pentium are registered trademarks of Intel Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation EMC is a registered trademark of EMC Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Computer Corporation disclaims any proprietary interest in tr
49. ECT CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILTY FOR THIRD PARTY CLAIM S AGAINST YOU FOR DAMAGES FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR LOST SOFTWARE OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT ISTHE SUBJECT OFACLAIM THISIS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL INDIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU How long does this limited warranty last This limited warranty lasts for the time period indicated on your invoice except that the limited warranty on Dell branded batteries lasts only one year and the limited warranty on the lamps for D ell branded projectors lasts only ninety days The limited warranty begins on the date of the invoice T he warranty period is not extended if we repair or replace a warranted product or any parts Dell may change the terms and availability of limited warranties at its discretion but any changes will not be retroactive that is the warranty termsin place at the time of purchase will apply to your purchase What dol do if need warranty service Before the warranty expires please call us at the relevant number listed in the following table Please also have your Dell service tag number or order number available Individual Home Consumers Home Office and Small Business Cust
50. For information on power management modes see the Tell M e H ow help file or search for the keyword standby or hibernate in the W indows XP Help and Support C enter To access help files see page 56 SWITCH THE VIDEO IMAGE f your computer is attached to an external monitor press to switch the video image to the display If the display is difficult to read ADJUST THE BRIGHTNESS SeetheTell M eHow help filefor instructions on adjusting the brightness To access the help file see page 56 MOVE THE SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR If your external speaker system includes a subwoofer ensure that the subwoofer is at least 60 cm 2 ft away from the computer or external monitor ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights halogen lamps or other appliances Solving Problems 59 www dell com support dell com ROTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION Eliminate sunlight glare which can cause poor picture quality ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button and then click C ontrol Panel 2 Click Appearance and T hemes 3 Click the area you want to change or click the Display icon 4 Try different settings for C olor quality and Screen resolution SEE ERROR MESSAGES If an error message appears see page 57 If only part of the display is readable CONNECT AN EXTERNAL MONITOR 1 Turn off your computer and connect an external monit
51. The computer uses an internal fan to create airflow through the vents which prevents the computer from overheating fy CAUTION Do not block push objects into or allow dust to accumulate in the air vents Do not store your computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire Back View NOTICE To avoid damaging the computer wait 5 seconds after turning off the computer before you disconnect an external device Fog HINT The computer turns on the fans when the computer gets hot The fans may make noise which is normal and does not indicate a problem with the fans or the computer Setting Up and Using Your Computer 25 www dell com support dell com 26 iy CAUTION Do not block push objects into or allow dust to accumulate in the air vents Do not store your computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire AC adapter connector serial connector docking connector fan lt o mm fan PS 2 connector video connector parallel connector USB connector FAN Thecomputer uses an internal fan to create airflow through the vents which prevents the computer from overheating SERIAL CONNECTOR Connects serial devices such as a mouse or handheld device PARALLEL CONNECTOR Connects a parallel devi
52. W Discs 36 Helpful Tips iz e aote e C OC e A dfc 36 Howto Copy a CDr wor Er MX COE GUERRE 37 Turning Off the Computer aaa 38 About the Module Bay ss 38 Swapping Devices While the Computer Is Turned Off 38 Swapping Devices While the Computer Is Running 39 Using the Floppy Drive as an External Device 40 Enabling theInfraredSensor 000 41 Connecting aTelevisiontotheComputer 42 S Video Connection 2 0 a 42 Composite Video Connection 0004 44 Enabling the Display Settings for a Television 47 Setting Up the Dolby Headphone 49 Setting Up the Docking Device to Connect toa Network 49 Power Protection Devices aaa aa a 50 Surge Protectors ooa aaa a 50 Line Conditioners ooa aaa a 50 Uninterruptible Power Supplies 51 2 Solving Problems Finding Solutions aa aaa 54 Accessing Help oaoa aa less 56 4 Contents Power Problems 22A 56 Error Messages o xo s LAE RE dre ROT 57 Video and Display Problems 00 58 If the display is blank lens 58 If the display is difficult to read aaa aaa 59 If only part of the display is readable o oo aaa aaa 60 Sound and Speaker Problems o oo aaa aaa 60 If you have a problem with integrated speakers 60 If you have a problem with external speakers 61 Printer Problems aaa 61 Modem and Inte
53. Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers New Z ealand International Access C ode 00 E mail New Zealand nz tech supportQ dell com E mail Australia au tech support Q dell com Country Code 64 Home and Small Business 0800 446 255 Government and Business 0800 444 617 Sales 0800 441 567 Fax 0800 441 566 Nicaragua General Support 001 800 220 1006 Norway Lysaker W ebsite support euro dell com International Access C ode 00 Country C ode 47 E mail Support portable computers nor nbk support Q dell com E mail Support desktop computers nor support Q dell com E mail Support servers nordic server support dell com Technical Support 671 16882 Relational Customer Care 671 17514 Home Small Business C ustomer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Panama General Support 001 800 507 0962 Peru General Support 0800 50 669 Poland Warsaw W ebsite support euro dell com International Access Code 011 E mail pl_support dell com Country Code 48 Customer Service Phone 57 95 700 City Code 22 Customer C are 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception D esk Fax 57 95 998 Switchboard 57 95 999 120 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Portugal E mail su
54. ademarks and trade names other than its own November 2002 P N 1R408 Rev A02 Contents CAUTION SafetyInstructions oos 9 General i x stc sto er Bu te ey oh e Wwe ede d 9 POWER gt Las cei mense Bel ae quercu b RS Y 4 10 Battery uc oue de Cot te Poen sez ds AE S UR 11 Air lraVel s x cce a dann un uer a A Alte erates c 12 EM C Instr cti risz e a mags et dono eom urn ds 12 When Using Your Computer s 13 Ergonomic ComputingHabits 0 14 When Working Inside YourComputer 14 Protecting Against Electrostatic Discharge 15 Battery Disposal lens 15 1 Setting Up and Using Your Computer A Tour of YourComputer 0 000004 18 Front VIEW ses Ave sn eE Tana a A Oar a sitet x 18 Left Side View suus RR a s 21 Right Side View aaa a 23 Back View wets yh Sak r bee ee eo ers 25 Bottom VIEW usce a hse ley Al abe ow eg Ped S ce Al etn d 29 Setting Up a Printer oes 30 Printer Cable rs Sacr eme y Soran aa de RR 30 Connecting a Parallel Printer llis 30 Connecting a USB Printer o aaa 31 Transferring Information to a New Computer With Windows XP oaa Nor De S RH eu ahem d 32 Setting Up a Home and Office Network With Windows XP 33 Contents 3 Connecting to the Internet a 33 Setting Up Your Internet Connection o aaa aaa 34 Go IDEST Cr 35 Using Easy CD Creator Basic ollis 36 Using Blank CD R Discs or Blank CD R
55. al expansion cards or D ell branded module bay or PC Card accessories In addition any D ell branded monitors keyboards mice speakers microphones for telephonic modems docking stations port replicators networking products and all associated cabling are included Appendix 107 www dell com support dell com 108 Appendix Definition of Third Party Software and Peripherals Third party software and peripherals include any peripheral accessory or application software sold by D ell not under the D ell brand printers scanners cameras games and so on Support for all third party software and peripherals is provided by the original manufacturer of the product Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain a Retum M aterial Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call see the contact numbers for your region see page 108 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include any accessories that belong with the item s being returned power cables software floppy disks guides and so on if the return is for credit 4 Packthe equipment to be returned in the original or equivalent packing materials You are responsible for paying shipping expenses You are also responsible for insuring any prod
56. and the Record to lists 3 Insert the source CD that you want to copy into the CD RW drive The Disc Copier project program briefly checks the source CD in the CD RW drive to ensure that it is a readable CD 4 Click C opy D epending on the size of the filesthat are being copied the copy process may take a few minutes 5 After the source CD is copied remove the source CD from the CD RW drive tray The CD RW drive tray opens automatically after the source CD is copied Setting Up and Using Your Computer 37 www dell com support dell com 38 HINT You must use CD R discs to burn music CDs that you want to play in regular stereos CD RW discs do not play in most home or car stereos HINT If you are having difficulties turning off your computer because a program stops responding see General Program Problems on page 70 6 Insert a blank CD into the CD RW drive and close the tray The recording starts automatically 7 After the recording completes click OK Turning Off the Computer NOTICE To prevent data loss you must turn off your computer through the Start menu rather than by pressing the power button 1 Save and close any open files and exit any open programs 2 Click the Start button and then click Tum off C omputer 3 Click Turn off The computer automatically turns off after the shutdown process finishes About the Module Bay You can install optional devices such as a floppy drive CD drive
57. at you will never need to replace it H owever should you need to replace it the procedure must be performed by an authorized service technician Do not dispose of the battery along with household waste C ontact your local waste disposal agency for the address of the nearest battery deposit site When Using Your Computer 15 www dell com support dell com 16 W hen Using Your Computer SECTION 1 Setting Up and Using Your Computer A Tour of Your Computer Setting Up a Printer Transferring nformation to a New Computer With Windows XP Setting Up a Home and Office N etwork With Windows XP Connecting to the Internet Copying CDs Turning Off the Computer About the M odule Bay Swapping Devices While the Computer Is Turned Off Swapping Devices While the Computer Is Running Using the Floppy Drive as an E xternal Device Enabling the Infrared Sensor Connecting a Television to the Computer Setting Up the Dolby Headphone Setting U p the Docking Device to Connect to a Network Power Protection Devices www dell com support dell com 18 A Tour of Your Computer Front View display latch Dell AccessDirect button keyboard status lights power button air vent keyboard T i e a a microphone touch pad track j stick buttons ama en oe Y 3 T x M l A er device status awd battery bay touch pad display latch button module bay Setting Up and Using Your
58. ay damage your computer 4 Insert the battery into the battery bay or connect the AC adapter to your computer and an electrical outlet 5 Turn on the computer Asthe computer boots it detects the additional memory and automatically updates the system configuration information Adding a Mini PCI Card If you ordered a Mini PCI card with your computer the card is already installed 1 IfaMini PCI card is not already installed go to step 2 If you are replacing a M ini PCI card remove the existing card a Disconnect the Mini PCI card from any attached cables b ReleasetheMini PCI card by spreading the metal securing tabs until the card pops up slightly c Lift the Mini PCI card out of its connector Adding and Replacing Parts 95 www dell com support dell com e NOTICE To avoid damaging the M ini PCI card never place cables on top of or under the card e NOTICE The connectors are keyed to ensure correct insertion If you feel resistance check the connectors and realign the card 2 Align the Mini PCI card with the connector at a 45 degree angle and press the M ini PCI card into the connector until you hear a click 3 Connectthe antenna cable s on the M ini PCI card to the antenna connector s on the computer A Ew antenna cables 2 ho 4 Replacethe cover and tighten the screws antenna connectors on card 2 Adding a Modem If you ordered the optional modem at the same time that you ordered your
59. bles check the cable connector for bent or broken pins Firmly reconnect the cable If you are using a keyboard extension cable disconnect it and connect the keyboard directly to the computer CHECK THE EXTERNAL KEYBOARD 1 Turn off the computer wait 1 minute and turn it on again 2 Verify that the numbers capitals and scroll lock lights on the keyboard blink during the boot routine 3 From the W indows desktop click the Start button point to Programs point to Accessories and click N otepad 4 Type some characters on the external keyboard and verify that they appear on the display If you cannot verify these steps you may have a defective external keyboard Fog HINT When you attach an external keyboard the integrated keyboard remains fully functional Solving Problems 65 www dell com support dell com 66 TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD CHECK THE INTEGRATED KEYBOARD 1 Turn off the computer 2 Disconnect the external keyboard 3 Turn on the computer 4 From the W indows desktop click the Start button point to Programs point to Accessories and click N otepad 5 Type some characters on the external keyboard and verify that they appear on the display If the characters appear now but did not with the external keyboard you may have a defective external keyboard C ontact D ell see page 108 Unexpected Characters DISABLE THE NUMERIC KEYPAD Press 4544 to disableth
60. cal cable TV line Setting Up and Using Your Computer 33 www dell com support dell com 34 If you are using a dial up connection connect a telephone cableto the modem connector on your computer and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable modem connection contact your ISP for setup instructions Setting Up Your Internet Connection To set up an America Online or DellNet by M SN connection 1 Saveand close any open files and exit any open programs 2 Double click the M SN Explorer or AOL icon on the W indows desktop 3 Follow the instructions on the screen to complete the setup If you do not have an M SN Explorer or AOL icon on your desktop or if you want to set up an Internet connection with a different ISP Save and close any open files and exit any open programs Click the Start button and click C ontrol Panel Click Network and Internet C onnections Click Set up or change your Internet connection un A UU N e In the Internet Properties window click Setup and then click Next The New Connection Wizard appears 6 Click C onnect to the Internet 7 Inthe next window click the appropriate option f you do not have an ISP and want to select one click C hoose from a list of Internet service providers ISPs f you have already obtained setup information from your ISP but you did not receive a setup CD click Set up my connection manually e
61. ce such as a printer You can also connect the optional floppy drive directly to the parallel connector using the optional floppy drive cable Setting Up and Using Your Computer DOCKING CONNECTOR AE Connects the optional docking device A docking device allows you to easily use external devices with your computer such as an external keyboard mouse and monitor See the documentation that came with your docking device for additional information PS 2 CONNECTOR Connects PS 2 compatible devices such as a mouse keyboard or external numeric keypad Shut down the computer before attaching or removing a PS 2 compatible device If the device does not work install the device drivers from the floppy disk or CD that came with the device and restart the computer USB CONNECTOR e Connects USB devices such as a mouse keyboard or printer VIDEO CONNECTOR Connects an external monitor For more information see the Tell M e H ow help file To access the help file See page 56 Fog HINT Docking devices may not be available in all countries Ei HINT You can use the integrated keyboard and an external keyboard at the same time When you attach a P S 2 keyboard or PS 2 numeric keypad the integrated keypad is disabled Setting Up and Using Your Computer 27 www dell com support dell com 28 AC ADAPTER CONNECTOR Attach the AC adapter to the computer The AC adapter
62. cellular services radar air traffic control pager and Personal Communication Services PCS These licensed services along with unintentional radiators such as digital devices including computers contribute to the electromagnetic environment Electromagnetic C ompatibility EM C isthe ability of items of electronic equipment to function properly together in the electronic environment W hilethis computer has been designed and determined to be compliant with regulatory agency limits for EM I there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference with radio communications services which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient the receiving antenna e Relocate the computer with respect to the receiver e Move the computer away from the receiver e Plugthe computer into a different outlet so that the computer and the receiver are on different branch circuits If necessary consult a D ell Technical Support representative or an experienced radio television technician for additional suggestions For additional regulatory information see the Tell M eH ow help file that accompanied your computer To access the help file see page 56 NOM Information M exico Only The following information is provided on the device s described in this documen
63. check the computer as baggage You can put your computer through an X ray security machine but never put your computer through a metal detector If you have the computer checked by hand be sure to have a charged battery available in case you are asked to turn on the computer W hen traveling with the hard drive removed from the computer wrap the drive in a nonconducting material such as cloth or paper If you have the drive checked by hand be ready to install the drive in the computer You can put the hard drive through an X ray security machine but never put the drive through a metal detector W hen traveling do not place the computer in overhead storage compartments where it could slide around D o not drop your computer or subject it to other mechanical shocks Protect your computer battery and hard drive from environmental hazards such as dirt dust food liquids temperature extremes and overexposure to sunlight W hen you move your computer between environments with very different temperature and or humidity ranges condensation may form on or within the computer To avoid damaging the computer allow sufficient time for the moisture to evaporate before using the computer NOTICE When taking the computer from low temperature conditions into a warmer environment or from high temperature conditions into a cooler environment allow the computer to acclimate to room temperature before turning on power W hen you disconnect a cable
64. croll down the list to see if any device has an exclamation point a yellow circle with a on the device icon If an exclamation point is next to the device name you may need to reinstall the driver or install a new driver Reinstalling Drivers e NOTICE The Dell Support website and your Drivers and Utilities CD provide approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver use W indows XP D evice Driver Rollback to replace the driver with the previously installed version To use Device D river Rollback 1 Clickthe Start button and click C ontrol Panel 2 IntheControl Panel window under Pick a C ategory click Performance and M aintenance In the Performance and M aintenance window click System In the System Properties screen click the H ardware tab Click D evice M anager coc ui A UJ In the D evice M anager window right click the device for which the new driver was installed and then click Properties 7 Clickthe Driverstab 8 Click Roll Back D river If Device Driver Rollback does not resolve the problem then use System Restore see page 78 to return your operating system to the operating state it was in before you installed the new driver Using the Drivers and Utilities CD If using Device Driver Rollback or System
65. d Peripherals Canada Only Third Party Software and Peripherals Products Similar to other resellers of software and peripherals D ell does not warrant third party products T hird party software and peripheral products are covered by the warranties provided by the original manufacturer or publisher only Third party manufacturer warranties vary from product to product C onsult your product documentation for specific warranty information M ore information may also be available from the manufacturer or publisher W hile D ell offers a wide selection of software and peripheral products we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of D ell computers nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today If you have questions about compatibility we recommend and encourage you to contact the third party software and peripheral product manufacturer or publisher directly Dell Branded Peripheral Products Dell does provide a limited warranty for new D ell branded peripheral products products for which D ell is listed as the manufacturer such as monitors batteries memory docking stations and projectors To determine which limited warranty applies to the product you purchased see the D ell invoice and or the product documentation that accompanied your product Descriptions of Dell s limited warranties are descr
66. dell com 102 Appendix Video continued Video controller Video memory LCD interface ATI Mobility RADEON 7500C 16MBor32MB LVDS TV support NTSC or PAL in S video and composite modes Audio Audio type AC97 Soft Audio Audio controller Stereo conversion Interfaces Internal External Speaker Internal speaker amplifier Volume controls Cirrus Logic C 4205 18 bit analog to digital and digital to analog PCI bus AC 97 microphone in connector stereo headphones speakers connector two 4 ohm speakers 1 0 W channel into 4 ohms keyboard shortcuts program menus Display Type active matrix TFT XGA SXGA UXGA Dimensions Height 214 3 mm 8 4 inches Width 285 7 mm 11 3 inches Diagonal 357 1 mm 14 1 inches M aximum resolutions Response time typical 1024 x 768 at 16 8 million colors XGA 1400 x 1050 at 16 8 million colors SXGA 1600 x 1200 at 16 8 million colors UXGA 20 ms rise maximum 30 ms fall maximum Display continued Refresh rate O perating angle Viewing angles Horizontal Vertical Pixel pitch Power C onsumption 60Hz 0 closed to 180 x40 10 30 0 28 x 0 28 mm XGA 0 20 x 0 20 mm SXGA 0 18 x 0 18 mm UXGA Panel with backlight typical 6 5 W XGA 7 0W SXGA 7 5 W UXGA Controls brightness can be controlled through keyboard shortcuts Keyboard Number of keys 87 U S and Canada
67. display open and tilt the computer back so that you can access the bottom of the computer Setting Up and Using Your Computer 39 www dell com support dell com 4 Slide and hold the latch release and pull the device out of the bay 5 Insert the new device into the bay and push it until you hear a click 6 If necessary enter your password to unlock your computer Using the Floppy Drive as an External Device If you ordered a floppy drive and a floppy drive cable you can use the floppy drive as an external device when the module bay is already occupied by another device NOTICE Use the floppy drive cable with the floppy drive only Use the floppy drive cable to connect the floppy drive to the parallel connector on the back of the computer floppy drive cable floppy drive pu 40 Setting Up and Using Your Computer Enabling the Infrared Sensor 1 8 Enter the system setup program a Turn on your computer b Press when the Dell logo appears Press until you locate Infrared D ata Port under Basic D evice C onfiguration Press the down arrow key to highlight Disabled next to Infrared D ata Port Press the right arrow key to change the setting toaC OM port Ensure that the COM port that you select is different from the COM port assigned to the serial connector Press the down arrow key to select Infrared M ode and press the right arrow key to change the setting to Fast IR or Slow IR D ell
68. e computer see page 38 disconnect the AC adapter from the computer and then disconnect the AC adapter from the electrical outlet Turn off any attached external devices and disconnect them from their power sources and then from the computer Ground yourself by touching one of the metal connectors on the back of the computer Remove the module bay device see page 38 and any installed PC Cards and put them in a safe place to dry Remove the battery Wipe off the battery and put it in a safe place to dry Remove the hard drive see page 88 Remove the memory module s see page 93 Open the display and place the computer right side up across two books or similar props to let air circulate all around it Let the computer dry for at least 24 hours in a dry area at room temperature NOTICE Do not use artificial means such as a hair dryer or a fan to speed the drying process iy CAUTION To help prevent electrical shock verify that the 10 11 12 13 computer is thoroughly dry before continuing with the rest of this procedure Ground yourself by touching one of the metal connectors on the back of the computer Replace the memory module s the memory module cover and the screw s Replace the hard drive Replace the module bay device and any PC Cards you removed 14 Replacethe battery 15 Turn on the computer and verify that it is working properly If the computer does not start or if you cannot identify
69. e numeric keypad if numbers are displayed instead of letters Verify that the numbers lock light is not lit Drive Problems HINT For information If you cannot save a file to a floppy disk drive on saving files to a floppy disk see the 7e Me How help file To access the ENSURE THAT WINDOWS RECOGNIZES THE DRIVE Click the Start help file see page 56 button and click M y C omputer If the drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent W indows from recognizing the drive Insert a bootable disk and restart the computer Verify that the 6 light is blinking indicating normal operation Solving Problems ENSURE THAT THE DISK IS NOT WRITE PROTECTED You cannot save data to a write protected disk back of floppy disk write protected not write protected TRY ANOTHER FLOPPY DISK Insert another disk to eliminate the possibility that the original disk is defective REINSTALL THE DRIVE 1 Save and close any open files exit any open programs and shut down the computer 2 Remove the drive from the module bay See About the M odule Bay on page 38 for instructions 3 Reinstall the drive 4 Turn on the computer CLEAN THE DRIVE See Cleaning Your Computer in the Tell M e H ow help file for instructions To access the help file see page 56 If you cannot play a CD CD RW or DVD High speed CD drive vibration is nor
70. e transfer with us T he limited warranty on D ell branded memory may not be transferred You may record your transfer by going to our website f you are an Individual Home Consumer go to wwwdell com us en dhs topics sbtopic 016 ccare htm Ifyou area Home Office Small M edium Large or Global Commercial Customer go to wwwdell com us en biz topics sbtopic ccare nav 016 ccare htm If you area Government Education or Healthcare C ustomer or an Individual Home Consumer who purchased through an Employee Purchase Program go to wwwdell com us en pub topics sbtopic 016 ccare htm If you do not have Internet access please call D ell at 1 800 326 9463 Total Satisfaction Return Policy Canada Only If you are an end user customer who bought new products directly from D ell you may return them to Dell up to 30 days after you receive them for a refund or credit of the product purchase price If you are an end user customer who bought reconditioned or refurbished products from D ell you may return them to D ell within 14 days after the date of invoice for a refund or credit of the product purchase price In either case the refund or credit will not include any shipping and handling charges shown on your invoice and will be subject to a fifteen percent 15 restocking fee unless otherwise prohibited by law If you are an organization that bought the products under a written agreement with D ell the agreement may contain different terms for
71. ed peripheral products What is not covered by this limited warranty This limited warranty does not cover Software including the operating system and software added to the D ell branded hardware products through our factory integration system third party software or the reloading of software Non Dell branded products and accessories Problemsthat result from External causes such as accident abuse misuse or problems with electrical power Servicing not authorized by us Usage that is not in accordance with product instructions Failure to follow the product instructions or failure to perform preventive maintenance Problems caused by using accessories parts or components not supplied by us Products with missing or altered service tags or serial numbers Products for which we have not received payment THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION DELL S RESPONSIBILITY FOR MALFUNCITONS AND DEFECTSIN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESSFOR A PARTICULAR PURPOSE ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR INVOICE NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER THE LIMITED W
72. ell Software and Peripherals Canada Only 137 One Year End User M anufacturer Guarantee Latin America and the Caribbean Only 138 Intel Warranty Statement for Pentium and Celeron Processors Only U S and Canada Only 139 ro dq pP 141 Contents 7 8 Contents A N CAUTION Safety Instructions Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage General Do not attempt to service the computer yourself unless you are a trained service technician Always follow installation instructions closely If you use an extension power cable with your AC adapter ensure that the total ampere rating of the products plugged in to the extension power cable does not exceed the ampere rating of the extension cable Do not push objects into air vents or openings of your computer D oing so can cause fire or electric shock by shorting out interior components Do not store your computer in a low airflow environment such as a carrying case or a closed briefcase while the computer is turned on Restricting airflow can damage the computer or cause a fire Keep your computer away from radiators and heat sources Also do not block cooling vents Avoid placing loose papers underneath your computer do not place your computer in a closed in wall unit or on a bed sofa or rug Place the AC adapter in a ventilated
73. end into the eject hole at the front of the drive push firmly until the tray is partially ejected 3 Gently pull out the tray until it stops If you hear an unfamiliar scraping or grinding sound Ensurethat the sound is not caused by the program that is running Ensurethat the disk or disc is inserted properly If the CD RW drive stops writing DISABLE STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD RW For moreinformation on power management modes search for the keyword standby in the W indows XP Help and Support C enter To access the help file see page 56 CHANGE THE WRITE SPEED TO A SLOWER RATE Seethe help files for your CD creation software EXIT ALL OTHER OPEN PROGRAMS Exiting all other open programs before writing to the CD RW may alleviate the problem If you have problems with a hard drive ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON A hot hard drive may prevent the operating system from starting Try allowing the computer to return to room temperature before turning it on CHECK THE DRIVE FOR ERRORS 1 Click the Start button and click M y C omputer 2 Right click the drive letter local disk that you want to scan for errors and then click Properties 3 Click the Tools tab 4 Under Error checking click C heck Now 5 Click Start PC Card Problems CHECK THE PC CARD Ensurethat the PC Card is properly inserted into the connector ENSURE THAT THE CARD IS RECOGNIZED BY WiNDOWS D
74. ers and Toll Free Numbers Japan Kawasaki International Access C ode 001 Country Code 81 City Code 44 Korea Seoul International Access C ode 001 Country C ode 82 City Code 2 W ebsite support jp dell com Technical Support servers Technical Support outside of Japan servers Technical Support Dimension and Inspiron Technical Support outside of Japan Dimension and Inspiron Technical Support D ell Precision O ptiPlex and Latitude Technical Support outside of Japan D ell Precision OptiPlex and Latitude 24 H our Automated Order Service Customer Care Business Sales D ivision up to 400 employees Preferred Accounts Division Sales over 400 employees Large Corporate Accounts Sales over 3500 employees Public Sales government agencies educational institutions and medical institutions Global Segment Japan Individual User Faxbox Service Switchboard Technical Support Sales Customer Service Seoul Korea Customer Service Penang M alaysia Fax Switchboard toll free 0120 198 498 81 44 556 4162 toll free 0120 198 226 81 44 520 1435 toll free 0120 198 433 81 44 556 3894 044 556 3801 044 556 4240 044 556 1465 044 556 3433 044 556 3430 044 556 1469 044 556 3469 044 556 1760 044 556 3490 044 556 4300 toll free 080 200 3800 toll free 080 200 3600 toll free 080 200 3800 604 633 4949 2194 6202 2194 6000 Appendix 117 www dell
75. f you handle it improperly D o not disassemble it Handle a damaged or leaking battery pack with extreme care If the battery is damaged electrolyte may leak from the cells and may cause personal injury Keep the battery away from children Donotstore or leave your computer or battery pack near a heat source such as a radiator fireplace stove electric heater or other heat generating appliance or otherwise expose it to temperatures in excess of 609C 1409F W hen heated to excessive temperatures battery cells could explode or vent posing a risk of fire Donot dispose of your computer s battery in a fire or with normal household waste Battery cells may explode D iscard a used battery according to the manufacturer s instructions or contact your local waste disposal agency for disposal instructions Dispose of a spent or damaged battery promptly CAUTION Safety Instructions 11 www dell com support dell com 12 AN CAUTION Safety Instructions continued Air Travel Certain Federal Aviation Administration regulations and or airline specific restrictions may apply to the operation of your D ell computer while you are on board an aircraft For example such regulations restrictions may prohibit the use of any personal electronic device PED that has the capacity for intentional transmission of radio frequency or other electromagnetic signals while on an aircraft In order to best comply with all such restrictions if
76. ibed in preceding sections Return Policy If you are an end user customer who bought D ell Software and Peripherals products directly from a D ell company you may return D ell Software and Peripherals products that are in as new condition to D ell up to 30 days from the date of invoicefor a refund of the product purchase price if already paid T his refund will not include any shipping and handling charges shown on your invoice you are responsible for those To return products you must call D ell Customer Service at 1 800 387 5759 to receive a Credit Return Authorization Number You must ship the D ell Software and Peripherals products back to D ell in their original manufacturer s packaging which must be in as new condition prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment To qualify for refund or replacement returned products must be in as new condition software products must be unopened and all of the manuals floppy disk s C D s power cables and other items included with a product must be returned with it Appendix 137 support dell com www dell com 138 One Year End User M anufacturer Guarantee Latin America and the Caribbean Only Guarantee Dell Computer Corporation D ell warrants to the end user in accordance with the following provisions that its branded hardware products purchased by the end user from a D ell company or an authorized D ell distributo
77. ions 2 3 and 4 are surround sound levels 6 Click Apply and then click OK to closethe WinDVD Properties window 7 Click Exit Ui A W N e Setting Up the Docking Device to Connect to a Network e NOTICE Do not install a network adapter or a network adapter modem combination P C Card until you complete the docking device setup e NOTICE To prevent serious operating system problems do not connect your computer to a docking device until the Windows operating system setup on the computer is complete A docking device allows you to more fully integrate your portable computer into a desktop environment For instructions and details on setting up a docking device refer to the documentation that came packaged with the device Double click the Intervideo Win DVD icon on the W indows desktop E HINT The Dolby headphone feature is available only if your computer has a DVD drive Fog HINT Icon labels may be visible only when you place the pointer over the icon Fog HINT A network adapter is also referred to asa network interface controller NIC Setting Up and Using Your Computer 49 www dell com support dell com 50 Power Protection Devices Several devices are available that protect against power fluctuations and failures Surge protectors Line conditioners Uninterruptible power supplies UPS Surge Protectors Surge protectors and power strips equipped with surge protection help to prevent
78. itchboard Home Small Business 7023 0182 7023 0184 3287 5505 3287 1200 3287 1201 3287 5000 3287 5001 Dominica Dominican Republic General Support General Support toll free 1 866 278 6821 1 800 148 0530 Ecuador EI Salvador General Support General Support toll free 999 119 01 899 753 0777 Finland Helsinki International Access C ode 990 Country C ode 358 City Code 9 W ebsite support euro dell com E mail fin support Q dell com E mail Support servers Nordic support dell com Technical Support Technical Support Fax Relational Customer C are Home Small Business C ustomer Care Fax Switchboard 09 253 313 60 09 253 31381 09 253 313 38 09 693 791 94 09 253 313 99 09 253 313 00 Appendix 113 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers France Paris M ontpellier International Access C ode 00 Country C ode 33 City Codes 1 4 W ebsite support euro dell com E mail support euro dell com fr fr emaildell H ome and Small Business Technical Support Customer Care Switchboard Switchboard calls from outside of France Sales Fax Fax calls from outside of France Corporate Technical Support Customer Care Switchboard Sales Fax 0825 387 270 0825 823 833 0825 004 700 04 99
79. k Add or Remove Programs 3 Select the program you want to remove 4 Click Remove or C hange Remove and follow the prompts on the screen 5 See the program documentation for installation instructions X IS NOT ACCESSIBLE THE DEVICE IS NOT READY Insert a disk into the drive and try again Video and Display Problems If the display is blank CHECK THE LIGHT Whenthe light is blinking the computer has power e If the light is blinking the computer is in standby mode press the power button to exit standby mode e If the light is off press the power button e If the light is on your power management settings may have caused the display to turn off Try pressing any key or move the cursor to exit standby mode CHECK THE BATTERY f you are using a battery to power your computer the battery charge may be depleted C onnect the computer to an electrical outlet using the AC adapter and turn on the computer TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE AC ADAPTER Checkthe AC adapter cable connections If the AC adapter has a light ensure that it is on CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET Bypass power protection devices power strips and the extension cable to verify that the computer turns on ADJ UST THE POWER PROPERTIES Your computer may bein standby or hibernate mode
80. ll charge to your credit card the then current standard price for that part We will pay to ship the part to you if you use an address in the United States excluding Puerto Rico and U S possessions and territories O therwise we will ship the part freight collect W e will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us NOTE Before you replace parts make sure to back up the data on the hard drive s and any other storage device s in the product s We are not responsible for lost or corrupted data What if purchased a service contract If your on site service contract is with D ell on site service will be provided to you under the terms of the on site service agreement Please refer to that contract for details on how to obtain service If you purchased through us a service contract with one of our third party service providers please refer to that contract for details on how to obtain service How will you fix my product We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems Refurbished parts and systems are parts or systems that have been returned to D ell some of which were never used by a customer All parts and systems are inspected and tested for quality Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought
81. m is not covered under this warranty we will notify you and inform you of service alternatives that are available to you on a fee basis NOTE Before you ship the product s to us make sure to back up the data on the hard drive s and any other storage device s in the product s Remove any confidential proprietary or personal information removable media such as floppy disks CDs or PC Cards We are not responsible for any of your confidential proprietary or personal information lost or corrupted data or damaged or lost removable media Duringthe remaining years following the first year of all limited warranties We will replace any defective part with new or refurbished parts if we agree that it needs to be replaced W hen you contact us we will require a valid credit card number at thetime you request a replacement part but we will not charge you for the replacement part as long as you return the original part to us within thirty days after we ship the replacement part to you If we do not receive the original part within thirty days we will charge to your credit card the then current standard price for that part We will payto ship the part to you if you use an address in C anada Otherwise we will ship the part freight collect We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us NOTE Before you replace parts make sure to back up the data on the hard drive s
82. mal and may cause noise T his noise does not indicate a defect with the drive orthe CD Li HINT Because of different worldwide file types not all DVD titles work in all DVD drives Solving Problems 67 www dell com support dell com Solving Problems ENSURE THAT WINDOWS RECOGNIZES THE DRIVE Click the Start button and click M y C omputer If the drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent W indows from recognizing the drive Insert a bootable disk and restart the computer Verify that the 6 light is blinking indicating normal operation TRY ANOTHER DISC Insert another disc to eliminate the possibility that the original disc is defective ADJUST THE WINDOWS VOLUME CONTROL Double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted REINSTALL THE DRIVE 1 Save and close any open files exit any open programs and shut down the computer 2 Remove the drive See About the M odule Bay on page 38 for instructions 3 Reinstall the drive 4 Turn on the computer CLEAN THE DRIVE OR DISC See Cleaning Your Computer in the Tell MeHow help file for instructions To access the help file see page 56 If you cannot eject the CD CD RW or DVD drive tray 1 Ensure that the computer is turned off 2 Straighten a paper clip and insert one
83. mer Technical Support toll free 1 800 847 4096 Sales direct sales from outside Toronto toll free 1 800 387 5752 Sales direct sales from within Toronto 416 758 2200 Sales federal government education and medical toll free 1 800 567 7542 Sales major accounts toll free 1 800 387 5755 TechFax toll free 1 800 950 1329 C ayman Islands General Support 1 800 805 7541 C hile Santiago Sales C ustomer Support and Technical Support toll free 1230 020 4823 Country C ode 56 City Code 2 Appendix 111 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers China Xiamen Country C ode 86 City Code 592 Tech Support website support ap dell com china Tech Support E mail cn support Q dell com Tech Support Fax Home and Small Business Technical Support Corporate Accounts Technical Support Customer Experience Home and Small Business Preferred Accounts Division Large C orporate Accounts GC P Large C orporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts E ast Large Corporate Accounts East Government and Education Large C orporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts W est Large Corporate Accounts Spare Parts 818 135
84. might harm internal components Protecting Against Electrostatic Discharge Static electricity can harm electronic components inside your computer To prevent static damage discharge static electricity from your body before you touch any of your computer s electronic components such as a memory module You can do so by touching an unpainted metal surface on the computer s I O panel As you continue to work inside the computer periodically touch an I O connector to remove any static charge your body may have accumulated You can also take the following steps to prevent damage from electrostatic discharge ESD When unpacking a static sensitive component from its shipping carton do not remove the component from the antistatic packing material until you are ready to install the component Just before unwrapping the antistatic packaging be sure to discharge static electricity from your body When transporting a sensitive component first place it in an antistatic container or packaging Handleall sensitive components in a static safe area If possible use antistatic floor pads and workbench pads Battery Disposal Your computer uses a lithium ion battery and a nickel metal hydride NiM H reserve battery For instructions about replacing the lithium ion battery in your computer refer to the section about replacing the battery in your D ell computer documentation The NiMH battery is a long life battery and it is very possible th
85. mm 2 3 inches Depth 130 80 mm 5 15 inches W eight with cables 0 4 kg 0 9 Ib Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F Physical Height 36 8 mm 1 4 inches Width 319 5 mm 12 5 inches Depth 253 6 mm 9 9 inches Weight with 8 cell battery W ith travel module W ith floppy disk drive With CD drive 2 4 kg 5 3 Ib 2 6 kg 5 7 Ib 2 6 kg 5 8 Ib Appendix 105 www dell com support dell com 106 Appendix Environmental Temperature range Operating Storage Relative humidity maximum Operating Storage M aximum vibration using a random vibration spectrum that simulates user environment Operating Storage M aximum shock measured with HDD in head parked position and 2 ms half sine pulse Operating Storage Altitude maximum Operating Storage 0 to 35 C 32 to 95 F 40 to 65 C 40 to 149 F 10 to 90 noncondensing 5 to 95 noncondensing 0 9GRMS 13GRMS 122G 163G 15 2 to 3048 m 50 to 10 000 ft 15 2 to 10 668 m 50 to 35 000 ft Dell Technical Support Policy U S Only Technician assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system application software and hardware drivers to the original default configuration as shipped from D ell as well as the verification of app
86. n M P3 filesto a CD Otherwise recording errors may occur Setting Up and Using Your Computer Do not burn a blank CD R or CD RW disc to its maximum capacity for example do not copy a 650 M B file to a 650 M B blank CD The CD RW drive needs 1 or 2 M B of the blank CD to finalize the recording Use a blank CD RW disc to practice CD recording until you are familiar with C D recording techniques If you make a mistake you can erase the CD RW disc and try again You can also use blank CD RW discs to test music file projects before you record the project permanently to a blank CD R disc See the Roxio support website at support roxio com for additional helpful tips How to Copy a CD The procedure assumes that your computer is equipped with a single CD RW drive without an additional CD drive If your computer is equipped with both types of drives see the Roxio documentation for instructions on how to copy CDs from a CD driveto a CD RW drive Fog HINT If you havea DVD CD RW combo drive and experience recording problems check the Roxio support website at support roxio com for available software patches 1 Clickthe Start button point to All Programs Roxio E asy CD C reator and then click Project Selector The Select a Project window appears 2 Click Disc C opier Disc Copier is titled CD Copier in some versions of Easy CD Creator Basic The Disc C opier window appears and displays your CD RW drive in the C opy from
87. ns with the eraser end of a pencil or a dull utensil smaller than your finger to release the palm rests Remove the palm rests Adding and Replacing Parts 8 Toreplace the palm rests insert the tabs on the inside edge of the palm rest into the slots on the computer T hen press along the outside edges of the palm rest until it snaps into place Repeat the process on each side Display Cover 1 Slide your index fingers under the straight edge of the display cover Ei HINT Complete until the cover pops out instructions for replacing i the display cover are 2 Slide the display cover towards the back of the computer included with the optional 3 Use your fingers to release the cover completely and remove it color inserts Adding and Replacing Parts 87 www dell com support dell com 88 HINT You need the Operating System CD to install the M icrosoft Windows operating System You also need the Drivers and Utilities CD for your computer to install the drivers and utilities on the new hard drive 4 Toreplace the display cover bend it slightly to insert the four tabs on the rounded edge of the cover into the slots on the top of the computer 5 Pressthe cover along the straight edge at the back of the computer until it snaps into place 6 Firmly press the D ell logo until it snaps into place Press above both hinge covers to engage the final snaps Hard Drive fy CAUTION If you remove the hard dri
88. ns for the remainder of the original warranty period or one 1 year whichever is longer WARRANTY LIMITATIONS AND EXCLUSIONS THESE WARRANTIES REPLACE ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE INTEL MAKES NO EXPRESS WARRANTIES BEYOND THOSE STATED HERE INTEL DISCLAIMS ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES SO THIS LIMITATION MAY NOT APPLY TO YOU IF THESE LAWS APPLY THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD NO WARRANTIES APPLY AFTER THAT PERIOD SOME LAWS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THIS LIMITATION MAY NOT APPLY TO YOU LIMITATIONS OF LIABILITY INTEL S RESPONSIBILITY UNDER THIS OR ANY OTHER WARRANTY IMPLIED OR EXPRESS IS LIMITED TO REPAIR REPLACEMENT OR REFUND AS SET FORTH ABOVE THESE REMEDIES ARE THE SOLE AND EXCLUSIVE REMEDIES FOR ANY BREACH OF WARRANTY INTEL IS NOT RESPONSIBLE FOR INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY INCLUDING BUT NOT LIMITED TO LOST PROFITS DOWNTIME GOODWILL DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY AND ANY COSTS OF RECOVERING REPROGRAMMING OR REPRODUCING
89. number listed in the following table Please also have your Dell service tag number or order number available Individual Home Consumers Technical Support 1 800 624 9896 Customer Service 1 800 624 9897 Individual Home Consumers who purchased through an Employee Purchase Program Technical Support and Customer Service 1 800 822 8965 Home and Small Business Commercial Customers Technical Support and Customer Service 1 800 456 3355 M edium Large or Global Commercial Customers Healthcare Customers and Value Added Resellers VARs Technical Support and Customer Service 1 800 822 8965 Government and Education Customers Technical Support and Customer Service 1 800 234 1490 Dell Branded M emory 1 888 363 5150 What will Dell do Duringthe first 90 days of the 90 day limited warranty and the first year of all other limited warranties For the first 90 days of the 90 day limited warranty and the first year of all other limited warranties we will repair any D ell branded hardware products returned to us that prove to be defective in materials or workmanship If we are not able to repair the product we will replace it with a comparable product that is new or refurbished W hen you contact us we will issue a Return M aterial Authorization Number for you to include with your return You must return the products to us in their original or equivalent packaging prepay shipping charges and insure the
90. omers Technical Support and Customer Service 1 800 847 4096 Medium Large and Global Commercial Customers Government Education and Healthcare Customers and Value Added Resellers VARs Technical Support 1 800 387 5757 Customer Service 1 800 326 9463 Government or Education Customers or Individual Home Consumers who purchased through an Employee Purchase Program Technical Support 1 800 387 5757 Customer Service 1 800 326 9463 Extension 8221 for Individual Consumers Dell Branded Memory 1 888 363 5150 What will Dell do During the first year of all limited warranties D uring the first year of all limited warranties we will repair any Dell branded hardware products returned to us that prove to be defective in materials or workmanship If we are not able to repair the product we will replace it with a comparable product that is new or refurbished Appendix W hen you contact us we will issue a Return M aterial Authorization Number for you to include with your return You must return the products to us in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk if the product is lost or damaged in shipment W e will return the repaired or replacement products to you W e will pay to ship the repaired or replaced products to you if you use an address in Canada Otherwise we will ship the product to you freight collect If we determinethat the proble
91. ontroller PC Card connector Cards supported PC Card connector size Data width maximum Texas Instruments PCI 1420 C ardBus controller two supports two Type or Type II cards or one Type lll card 3 3V and5V 68 pins PCMCIA 16 bits CardBus 32 bits Memory M emory module connector M emory module capacities Memory type Standard memory M aximum memory two user accessible SODIMM sockets 128 256 and 512 MB 266 M Hz DDR SDRAM 128 MB 1GB Ports and Connectors Serial Parallel Video Audio PS 2 keyboard mouse USB Infrared Docking S video T V out 9 pin connector 16550C compatible 16 byte buffer connector 25 hole connector unidirectional bidirectional or ECP 15 hole connector microphone connector stereo headphone speakers connector 6 pin mini DIN connector 4 pin USB 1 1 compliant connector sensor compatible with IrDA Standard 1 1 Fast IR and IrDA Standard 1 0 Slow IR 200 pin connector for a Dell docking device 7 pin mini DIN connector optional S video to composite video adapter cable Mini PCI Type IIIA M ini PCI card slot with Wi Fi 802 11b wireless support M odem RJ 11 port Network adapter RJ 45 port Communications M odem Type v 92 56K MDC Controller softmodem Interface internal AC 97 bus Network adapter 10 100 Ethernet LOM Video Video type 64 bit hardware accelerated Data bus 4X AGP Appendix 101 www dell com support
92. open files exit any open programs and shut down the computer see page 38 2 If the computer is docked undock it See the documentation that came with your docking device for instructions 3 Remove any installed PC Cards 4 Removeall installed batteries and disconnect the AC adapter cable and any external devices from the computer W ait 10 to 20 seconds before proceeding 5 Ground yourself by touching a metal connector on the back of the computer and continue to do so periodically during this procedure Adding and Replacing Parts 91 www dell com support dell com 92 NOTICE While you work periodically touch unpainted metal on the computer to dissipate static electricity that might harm internal components 6 Turn the computer over captive screws 2 M2 5 x 12 mm screw 1 cover 7 Remove the screw s from the cover and lift up the cover Adding and Replacing Parts M 2 5 x 12 mm screw 1 ll cover captive screws 2 8 Continue to the appropriate section To add memory see the following section To add aMini PCI card see page 95 To add a modem see page 96 Adding M emory You can increase your computer memory by installing memory modules on E HINT Memory modules the system board See Specifications on page 100 for information on the purchased from Dell are memory supported by your computer Be sure to add only memory modules covered under your that are intended for your com
93. or to the computer 2 Turn on the computer and the monitor and adjust the monitor brightness and contrast controls If the external monitor works the computer display or video controller may be defective Contact D ell see page 108 Sound and Speaker Problems If you have a problem with integrated speakers ADJ UST THE WINDOWS VOLUME CONTROL Double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Adjust the volume bass or treble controls to eliminate distortion ADJUST THE VOLUME USING KEYBOARD SHORTCUTS Press to disable mute or reenable the integrated speakers REINSTALL THE SOUND AUDIO DRIVER Seepage 75 60 Solving Problems If you have a problem with external speakers Fog HINT The volume 4 control in some M P3 CHECK THE SPEAKER CABLE CONNECTIONS Seethe setup diagram players overrides the supplied with the speakers Windows volume setting If you have been listening to M P3 songs make sure that you did not turn the player volume down or off TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ENSURE THAT THE SPEAKERS ARE TURNED ON Seethesetup diagram supplied with the speakers ADJUST THE WINDOWS VOLUME CONTROL Double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and
94. orming a Windows shutdown see page 38 Otherwise you may lose data DELL ACCESSDIRECT BUTTON Pressthis button to launch various resources such as support and educational tools For more information see the Tell MeHow help file To accessthe help file see page 56 Left Side View hard drive speaker PC Card slot security cable slot Setting Up and Using Your Computer 21 www dell com support dell com 22 PC CARD SLOT Hastwo connectors that support various types of PC Cards including modems and network adapters For more information see the Tell M eH ow help file To access the help file see page 56 HARD DRIVE Readsand writes data on a hard disk SECURITY CABLE SLOT Lets you attach a commercially available antitheft deviceto the computer Instructions for installing antitheft devices are usually included with the device NOTICE Before you buy an antitheft device ensure that it will work with the security cable slot SPEAKERS Pressthe volume control keyboard shortcuts to adjust the volume of the integrated speakers For more information see the Tell M eH ow help file To access the help file see page 56 Setting Up and Using Your Computer Right Side View modem connector infrared sensor S video TV out connector speaker air vent audio connectors network connector SPEAKERS Pressthe volume control keyboard shortcuts to adjust the volume of the integrated speaker
95. ou to burn custom music CD s DataCD allows you to copy a variety of your documents such as spreadsheet or accounting files to a CD for permanent storage Disc Copier allows you to make a backup copy of almost any type of CD This program allows you to make a copy of a CD for everyday use so that you can archive and save the original copy Disc Copier is titled CD Copier in some versions of Roxio CD C reator Basic All four project programs are available on the Easy C D Creator Basic Select a Project menu screen To view the Select a Project menu screen click the Start button point to All Programs Roxio E asy C D C reator and then click Project Selector Ei HINT If you do not know which type of connection to select contact your ISP HINT Theinformation in this section also applies to using E asy CD Creator Basic with a DVD RW or a DVD R drive HINT Some music and game CDs are copy protected If you have a CD that cannot be copied you must use the original CD for everyday use Setting Up and Using Your Computer 35 www dell com support dell com 36 Using Easy CD Creator Basic Seethe Easy CD Creator Basic documentation for instructions on how to use the program information about different recording techniques and CD media limitations The Easy CD Creator Basic documentation is located in the Microsoft W indows XP Help and Support C enter see Accessing H elp on page 56 Each Easy CD Creator
96. ouble click the U nplug or E ject H ardware icon in the W indows taskbar Ensure that the card is listed Solving Problems 69 www dell com support dell com Fog HINT Software usually includes installation instructions in its documentation or ona floppy disk or CD 70 Solving Problems IF YOU HAVE PROBLEMS WITH A DELL PROVIDED PC CARD Contact D ell see page 108 IF YOU HAVE PROBLEMS WITH A PC CARD NOT PROVIDED BY DELL Contact the PC Card manufacturer Network Problems CHECK THE NETWORK CABLE CONNECTOR Ensurethat the network cable connector is firmly connected to the connector on the computer and the network wall jack CHECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR Green indicates that the network connection is active If the status light is not green try replacing the network cable Amber indicates that the network adapter driver is loaded and the adapter is detecting activity RESTART THE COMPUTER Trytologon to the network again CONTACT YOUR NETWORK ADMINISTRATOR Verify that your network settings are correct and that the network is functioning General Program Problems A program crashes SEE THE SOFTWARE DOCUMENTATION Many software manufacturers maintain websites with information that may help you solvethe problem Ensure that you properly installed and configured the program Reinstall the program if necessary A program stops responding END THE PROGRAM E 1 Simul
97. ower sources T hese power cables may be equipped with 3 prong plugsto provide an earth grounding connection Do not use adapter plugs or remove the grounding prong from the power cable plug If you use a power extension cable usethe appropriate type 2 prong or 3 prong to mate with the AC adapter power cable Be sure that nothing rests on your AC adapter s power cable and that the cable is not located where it can be tripped over or stepped on CAUTION Safety Instructions CAUTI ON Safety Instructions continued If you are using a multiple outlet power strip use caution when plugging the AC adapter s power cable into the power strip Some power strips may allow you to insert the plug incorrectly Incorrect insertion of the power plug could result in permanent damage to your computer as well as risk of electric shock and or fire Ensure that the ground prong of the power plug is inserted into the mating ground contact of the power strip Battery Useonly Dell battery modules that are approved for use with this computer U se of other types may increase the risk of fire or explosion Donot carry a battery pack in your pocket purse or other container where metal objects such as car keys or paper clips could short circuit the battery terminals T he resulting excessive current flow can cause extremely high temperatures and may result in damage to the battery pack or cause fire or burns The battery poses a burn hazard i
98. packaging together with the details listed above and the return number provided to the end user by Dell Limitation and Statutory Rights Dell makes no other warranty guarantee or like statement other than as explicitly stated above and this Guarantee is given in place of all other guarantees whatsoever to the fullest extent permitted by law In the absence of applicable legislation this Guarantee will bethe end user s sole and exclusive remedy against D ell or any of its affiliates and neither D ell nor any of its affiliates shall be liable for loss of profit or contracts or any other indirect or consequential loss arising from negligence breach of contract or howsoever This Guarantee does not impair or affect mandatory statutory rights of the end user against and or any rights resulting from other contracts concluded by the end user with D ell and or any other seller Dell World Trade L P One Dell Way Round Rock TX 78682 USA Dell C omputadores do Brasil Ltda C NPJ No 72 381 189 0001 10 Dell C ommercial do Brasil Ltda C NPJ No 03 405 822 0001 40 Avenida Industrial Belgraf 400 92990 000 Eldorado do Sul RS Brasil Dell C omputer de C hile Ltda Coyancura 2283 Piso 3 Of 302 Providencia Santiago Chile Appendix Dell C omputer de C olombia C orporation Carrera 7 115 33 Oficina 603 Bogota Colombia Dell C omputer de M exico SA deCV Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 M xico D F
99. patibilities Using Microsoft Windows System Restore Reinstalling Microsoft Windows XP support dell com www dell com Finding Solutions Ei HINT If you havea Sometimes it s difficult to figure out where to go for answers U se this chart problem with an external to quickly find the answers to your questions device see the device documentation or contact the manufacturer START HERE Is the power light on See page 56 YES Press the power button to exit Js the power light blinking standby mode See the Te Me How help file for more infor NO mation on standby mode Did you hear more than one veg Gat technical assistance from beep when you turned on the Dell See page 108 computer i NO Are you seeing an error YES message before Windows o See page 57 starts NO CONTINUE 54 Solving Problems Are you having a problem with Are you having some other type of problem YES YES video or the display o See page 58 YES sound or the speakers o See page 60 YES the printer See page 61 YES the modem o See page 62 YE the scanner See page 64 YES the touch pad o See page 64 YES the external keyboard See page 65 YES unexpected characters o See page 66 YES the hard drive or a disk drive o See page 66 6
100. pport euro dell com es es emaildell International Access Code 00 Technical Support 800 834 077 Country C ode 35 Customer Care 800 300 415 or 800 834 075 Sales 800 300 410 or 800 300 411 or 800 300 412 or 121 422 07 10 Fax 121 424 01 12 Puerto Rico General Support 1 800 805 7545 St Kitts and Nevis General Support toll free 1 877 441 4731 St Lucia General Support 1 800 882 1521 St Vincent and the G renadines General Support toll free 1 877 270 4609 Singapore Singapore International Access C ode 005 Country C ode 65 Technical Support Customer Service Penang M alaysia Transaction Sales Corporate Sales toll free 800 6011 051 604 633 4949 toll free 800 6011 054 toll free 800 6011 053 South Africa J ohannesburg International Access C ode 09 091 W ebsite support euro dell com E mail dell za support Q dell com Technical Support 011 709 7710 Country C ode 27 Customer Care 011 709 7707 City Code 11 Sales 011 709 7700 Fax 011 706 0495 Switchboard 011 709 7700 Southeast Asian and Pacific Customer Technical Support C ustomer Service 604 633 4810 C ountries and Sales Penang M alaysia Appendix 121 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Spain M adrid International Acces
101. priate driver appears click N ext Click Finish and restart your computer Resolving Software and Hardware I ncompatibilities In the Microsoft W indows XP operating system IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured To check for IRQ conflicts on your computer BR WN oH Click the Start button and click C ontrol Panel Click Performance and M aintenance and click System Click the H ardware tab and click D evice M anager In the D evice M anager list check for conflicts with the other devices Conflicts are indicated by a yellow exclamation point beside the conflicting device or a red X if the device has been disabled Double click any conflicting device listed to bring up the Properties window so that you can determine what needs to be reconfigured or removed from the D evice M anager Resolve these conflicts before checking specific devices Double click the malfunctioning device type in the D evice M anager list SolvingProblems 77 www dell com support dell com 78 Solving Problems 8 Double click the icon for the specific device in the expanded list The Properties window appears If an IRQ conflict exists the D evice status area in the Properties window reports what other devices are sharing the device s IRQ 9 Resolve any IRQ conflicts You can also use the W indows XP H ardware Troubleshooter To use the
102. prolonged keyboard use may result in injury fy CAUTION Viewing the display or external monitor screen for extended periods of time may result in eye strain For comfort and efficiency observe the ergonomic guidelines in the Tell M eH ow help file when setting up and using your computer To access the help file see page 56 When Working Inside Your Computer Before removing or installing memory modules M ini PCI cards or modems perform the following steps in the sequence indicated e NOTICE Theonly time you should ever access the inside of your computer is when you are installing memory modules a Mini PCI card or a modem e NOTICE Wait 5 seconds after turning off the computer before disconnecting a device or removing a memory module M ini PCI card or modem to help prevent possible damage to the system board 1 Shut down your computer and turn off any attached devices 2 Disconnect your computer and devices from electrical outlets to reduce the potential for personal injury or shock Also disconnect any telephone or telecommunication lines from the computer 3 Removethe main battery from the battery bay and if necessary the secondary battery from the module bay W hen Using Your Computer When Using Your Computer continued 4 Ground yourself by touching the unpainted metal surface of the I O panel on the back of the computer W hile you work periodically touch the I O panel to dissipate any static electricity that
103. puter computer warranty Adding and Replacing Parts 93 www dell com support dell com Ei HINT If the memory module is not installed properly the computer does not boot No error message indicates this failure e NOTICE To prevent damage to the memory module connector do not use tools to spread the inner metal tabs that secure the memory module 1 If you are replacing a memory module remove the existing module e NOTICE Handle memory modules by their edges and do not touch the components on a module a Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector The module should pop up b Remove the module from the connector memory module securing clips 2 e NOTICE If you need to install memory modules in two connectors install a memory module in the connector labeled J DIM DIMM A before you install a module in the connector labeled J DIM 2 DIMMB 2 Ground yourself and install the new memory module a Align the notch in the module with the slot in the center of the connector b Slide the edge of the module firmly into the connector and rotate the module down until you hear a click If you do not hear the click remove the module and reinstall it 94 Adding and Replacing Parts 3 Replacethe cover and screw s e NOTICE If the memory module cover is difficult to close remove the module and reinstall it Forcing the cover to close m
104. r in Latin America or the Caribbean will be free from defects in materials workmanship and design affecting normal use for a period of one year from the original purchase date Products for which proper claims are made will at Dell s option be repaired or replaced at D ell s expense D ell owns all parts removed from repaired products D ell uses new and reconditioned parts made by various manufacturers in performing repairs and building replacement products Exclusions This Guarantee does not apply to defects resulting from improper or inadequate installation use or maintenance actions or modifications by unauthorized third parties or the end user accidental or willful damage or normal wear and tear Making a Claim Claims must be made in Latin America or the Caribbean by contacting the D ell point of sale within the guarantee period The end user must always supply proof of purchase indicating name and address of the seller date of purchase model and serial number name and address of the customer and details of symptoms and configuration at the time of malfunction including peripherals and software used Otherwise D ell may refusethe guarantee claim U pon diagnosis of a warranted defect D ell will make arrangements and pay for ground freight and insurance to and from Dell s repair replacement center T he end user must ensure that the defective product is available for collection properly packed in original or equally protective
105. rnet Connection Problems 62 Scanner Problems 0 0 00000000008 64 Touch Pad or Mouse Problems 64 External Keyboard Problems 65 Unexpected Characters a 66 Drive Problems aaa es 66 If you cannot save a file to a floppy disk drive aa 66 If you cannot playaCD CD RW orDVD 67 If you cannot eject the CD CD RW or DVD drivetray 68 If you hear an unfamiliar scraping or grinding sound 68 If the CD RW drive stops writing aaa 69 If you have problems with a hard drive 69 PCCard Problems arra ud a he a PARERE X 69 Network Problems ss 70 General Program Problems aaa 0 0000 70 A program crashes 0 0 a 70 A program stops responding o aa aa 71 Contents 5 A solid blue screen appears 00 0000 71 Error messages appear aa a 71 E MailProblems ess 71 If Your Computer Gets Wet aaa 72 If You Drop or Damage YourComputer 73 Resolving Other Technical Problems 73 DRIVERS mii Nek 8 he ice ess e ot poplbekene d ohn ot ome A o 74 What Is a Driver ol es 74 Identifying Drivers a aaa a 74 Reinstalling Drivers aaa aa ess 75 Manually Reinstalling Drivers for Windows XP 76 Resolving Software and Hardware Incompatibilities 77 Using Microsoft Windows System Restore 78 Creating a Restore Point
106. ropriate functionality of the computer and all D ell installed hardware In addition to this technician assisted technical support online technical support is available through D ell Support at support dell com Additional technical support options may be available for purchase Dell provides limited technical support for the computer and any D ell installed software and peripherals Support for third party software and peripherals is provided by the original manufacturer including those purchased and or installed through D ell Software and Peripherals DellWare Readyware and C ustom Factory Integration DellPlus 1 Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the com puter 2 All Dell standard components included in a Custom Factory Integration CFI project are covered by the standard Dell limited warranty for your computer However Dell also extends a parts replacement program to cover all nonstand ard third party hardware components integrated through CFI for the duration of the computer s service contract Definition of Dell Installed Software and Peripherals Dell installed software includes the operating system and some of the application software that is preinstalled on the computer during the manufacturing process M icrosoft Office Norton Antivirus and so on Dell installed peripherals include any intern
107. rrywood W ebsite support euro dell com International Access Code 16 E mail dell direct support Q dell com Country C ode 353 Ireland Technical Support 1850 543 543 City Code 1 U K Technical Support dial within U K only 0870 908 0800 H ome User Customer C are 01 204 4095 Small Business C ustomer Care 01 204 4444 U K Customer Care dial within U K only 0870 906 0010 Corporate C ustomer Care 01 204 4003 Ireland Sales 01 204 4444 U K Sales dial within U K only 0870 907 4000 SalesFax 01 204 0144 Fax 01 204 5960 Switchboard 01 204 4444 Appendix 115 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Italy Milan International Access C ode 00 Country C ode 39 W ebsite support euro dell com E mail support euro dell com it it emaildell H ome and Small Business City Code 02 Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Corporate Technical Support 02 577 826 90 Customer Care 02 577 825 55 Fax 02 575 035 30 Switchboard 02 577 821 Jamaica General Support dial from within Jamaica only 1 800 682 3639 116 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numb
108. rt Home and Small Business 0844 811 411 Technical Support Corporate 0844 822 844 Customer Care H ome and Small Business 0848 802 202 Customer Care Corporate 0848 821 721 Fax 022 799 01 90 Switchboard 022 799 01 01 Taiwan Technical Support portable and desktop toll free 00801 86 1011 International Access C ode 002 Country C ode 886 computers Technical Support servers Transaction Sales toll free 0080 60 1256 toll free 0080 651 228 or 0800 33 556 Corporate Sales toll free 0080 651 227 or 0800 33 555 Thailand Technical Support toll free 0880 060 07 International Access Code 001 Customer Service Penang M alaysia 604 633 4949 Country C ode 66 Sales toll free 0880 060 09 Trinidad Tobago General Support 1 800 805 8035 Turks and C aicos Islands General Support toll free 1 866 540 3355 Appendix 123 www dell com support dell com Country City International Access Code Country Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers City Code U K Bracknell W ebsite support euro dell com International Access Code 00 Customer Care website Country Code 44 dell co uk Ica customerservices City Code 1344 E mail dell direct support Q dell com Technical Support C orporate Preferred Accounts PAD 1000 employees Technical Support direct PAD and general Global Accounts Customer
109. s Dell Sales Dell Outlet Store D ell refurbished computers Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Fax Dell Services for the D eaf H ard of H earing or Speech I mpaired toll free 1 800 433 9014 toll free 1 800 247 9362 toll free 1 800 624 9896 toll free 1 800 624 9897 toll free 1 877 D ellnet 1 877 335 5638 toll free 1 800 433 9005 toll free 1 800 695 8133 toll free 1 877 577 3355 toll free 1 800 283 2210 toll free 1 800 822 8965 toll free 1 800 695 8133 toll free 1 877 459 7298 toll free 1 800 456 3355 toll free 1 800 234 1490 toll free 1 800 289 3355 or toll free 1 800 879 3355 toll free 1 888 798 7561 toll free 1 800 671 3355 toll free 1 800 357 3355 toll free 1 800 247 4618 toll free 1 800 727 8320 toll free 1 877 DELLTTY 1 877 335 5889 U S Virgin Islands General Support 1 877 673 3355 Venezuela General Support 8001 3605 Appendix 125 www dell com support dell com 126 Appendix Regulatory Notices Electromagnetic Interference EM I is any signal or emission radiated in free space or conducted along power or signal leads that endangers the functioning of a radio navigation or other safety service or seriously degrades obstructs or repeatedly interrupts a licensed radio communications service Radio communications services include but are not limited to AM FM commercial broadcast television
110. s For more information see the Tell M eH ow help file To access the help file see page 56 INFRARED SENSOR Theinfrared sensor lets you transfer files from your computer to another infrared compatible device without using cable connections Setting Up and Using Your Computer 23 www dell com support dell com 24 AUDIO CONNECTORS Attach a microphonetothe connector Attach headphones or speakers to the connector e MODEM CONNECTOR an 9 i SS 2 a Connect the telephone line to the optional modem connector For information on using the modem see the online modem documentation supplied with your computer To access device user s guides see the Tell Me How help file To access the help file see page 56 Setting Up and Using Your Computer NETWORK CONNECTOR Connects the computer to a network T he lights next to the connector indicate activity for both wired and wireless network communications For information on using the network adapter see the M online network adapter documentation supplied with your computer To access device user s guides seethe Tell M eHow help file To accessthe help file see page 56 e NOTICE The network connector is slightly larger than the modem connector Do not plug a telephone line into the network connector S VIDEO TV OUT CONNECTOR Connects your computer to a T V For more information see page 42 AIR VENT
111. s C ode 00 Country Code 34 City Code 91 Sweden U pplands Vasby International Access C ode 00 Country C ode 46 City Code 8 W ebsite support euro dell com E mail support euro dell com es es emaildell H ome and Small Business Technical Support Customer Care Sales Switchboard Fax Corporate Technical Support Customer Care Switchboard Fax W ebsite support euro dell com E mail swe_support dell com E mail Support for Latitude and Inspiron Swe nbk katsQ dell com E mail Support for O ptiPlex Swe_kats dell com E mail Support for Servers Nordic server support dell com Technical Support Relational Customer Care Home Small Business C ustomer Care Employee Purchase Program EPP Support Fax Technical Support Sales 902 100 130 902 118 540 902 118 541 902 118 541 902 118 539 902 100 130 902 118 546 91 722 92 00 91 722 95 83 08 590 05 199 08 590 05 642 08 587 70 527 20 140 14 44 08 590 05 594 08 590 05 185 122 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Switzerland G eneva International Access C ode 00 Country Code 41 W ebsite support euro dell com E mail swisstech dell com E mail for French speaking H SB and Corporate Customers support euro dell com ch fr emaildell City Code 22 Technical Suppo
112. s XP Professional at the C omputer Name and Administrator Password window enter a name for your computer or accept the one provided and a password and then click Next 4 f you have a modem installed the M odem Dialing Information screen appears Enter the requested information and click N ext 5 Enterthe date time and time zone in the D ate and Time Settings window and click N ext 6 If your computer has a network adapter select Typical in the Networking Settings screen and click Next If your computer does not have a network adapter you do not seethis option 7 If you are reinstalling Windows XP Professional you may be prompted to provide further network information regarding your network configuration such asthe domain name or workgroup name If you are unsure of your settings accept the default selections W indows XP installs the operating system components and configures the computer The computer automatically restarts Solving Problems 83 www dell com support dell com 84 Solving Problems Completing the Operating System Setup NOTICE When the computer restarts you will see the following message Press any key to boot from the CD Do not press any key when this message appears 1 When the Welcome to M icrosoft screen appears click Next 2 WhentheHow will this computer connect to the Internet message appears click Skip 3 WhentheReadyto register with M icrosoft screen appears select No
113. s are compatible with their products Additionally a sampling of Intel processors are subjected to a rigorous burn in test whereby the chip is operated at higher than normal temperatures and voltages During this burn in period the processor experiences the equivalent of weeks of normal usage These units are monitored for failures as part of our ongoing quality assurance process As a result today s microprocessors from Intel are among the most reliable components in computers What are Errata Exhaustive product testing can highlight differences between the actual behavior of the microprocessor and its specifications Sometimes the discrepancies are caused by a design defect or error which we call errata Rigorous validation identifies most errata during the development of the processor but we do detect additional errata during the life cycle of a microprocessor When an erratum is identified our engineers work to characterize it and find a solution We work with system designers and software developers to ensure that the discrepancy does not affect their products If necessary special software or hardware solutions sometimes known as work arounds are implemented in the system design to prevent computer users from encountering the problem Errata may then be corrected in future revisions of the microprocessor No microprocessor is perfect and Intel recognizes that some consumers want to know about any errata whether or not the erra
114. sages If the message is not listed see the documentation for the operating system or the program that was running at the time the message appeared THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE Thefilethat you are trying to copy istoo large to fit on the disk or the disk is too full Try copying the file to a different disk or use a larger capacity disk A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS lt gt Donot use these characters in filenames Solving Problems 57 www dell com support dell com Fog HINT If you are using a program that requires a higher resolution than your computer supports Dell recommends that you attach an external monitor to your computer 58 Solving Problems INSERT BOOTABLE MEDIA The operating system is trying to boot to a nonbootable floppy disk or CD Insert a bootable floppy disk or CD NON SYSTEM DISK OR DISK ERROR A floppy disk isin the floppy drive Remove the floppy disk and restart the computer NOT ENOUGH MEMORY OR RESOURCES EXIT SOME PROGRAMS AND TRY AGAIN You have too many programs open Close all windows and open the program that you want to use OPERATING SYSTEM NOT FOUND Contact Dell see page 108 A REQUIRED DLL FILE WAS NOT FOUND Theprogram that you are trying to open is missing an essential file Remove and then reinstall the program 1 Click the Start button and then click C ontrol Panel 2 Clic
115. shipment or accept the risk if the product islost or damaged in shipment W e will return the repaired or replacement products to you W e will pay to ship the repaired or replaced products to you if you use an address in theUnited States excluding Puerto Rico and U S possessions and territories Otherwise we will ship the product to you freight collect Appendix If we determine that the product is not covered under this warranty we will notify you and inform you of service alternatives that are available to you on a fee basis NOTE Before you ship the product s to us make sure to back up the data on the hard drive s and any other storage device s in the product s Remove any confidential proprietary or personal information and removable media such as floppy disks CDs or PC Cards We are not responsible for any of your confidential proprietary or personal information lost or corrupted data or damaged or lost removable media Duringthe remaining years For the remaining period of the limited warranty we will replace any defective part with new or refurbished parts if we agree that it needsto be replaced W hen you contact us we will require a valid credit card number at the time you request a replacement part but we will not charge you for the replacement part as long as you return the original part to us within thirty days after we ship the replacement part to you If we do not receivethe original part within thirty days we wi
116. solve your problem using the Dell support website or e mail service call D ell for technical assistance see page 108 See Dell Technical Support Policy U S Only on page 107 for a description of the hardware and software support provided by D ell Solving Problems 73 www dell com support dell com 74 Solving Problems Drivers What Is a Driver A driver is a program that controls a device such as a printer mouse or keyboard All devices require a driver program A driver acts like a translator between the device and the programs that use the device Each device has its own set of specialized commands that only its driver recognizes M any drivers such as the keyboard driver come with your M icrosoft Windows operating system You may need to install drivers if You upgrade your operating system You reinstall your operating system You connect or install a new device If you experience a problem with any device perform the steps in the following sections to identify whether the driver is the source of your problem and to update the driver if necessary Identifying Drivers 1 Clickthe Start button and click C ontrol Panel 2 IntheControl Panel window under Pick a C ategory click Performance and M aintenance In the Performance and M aintenance window click System In the System Properties screen click the H ardware tab Click D evice M anager coc ui A UJ In the Device M anager window s
117. t euro dell com International Access C ode 00 Country Code 32 E mail tech_be dell com E mail for French Speaking C ustomers support euro dell com be fr emaildell City Code 2 Technical Support 02 481 92 88 Customer Care 02 481 91 19 Home Small Business Sales toll free 0800 16884 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda General Support 1 800 342 0671 Bolivia General Support toll free 800 10 0238 Brazil Website wwwdell com br International Access C ode 00 Country C ode 55 City Code 51 Customer Support Technical Support Tech Support Fax Customer C are Fax Sales 0800 90 3355 51 481 5470 51 481 5480 0800 90 3390 British Virgin Idands General Support toll free 1 866 278 6820 110 Appendix Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Brunei Customer Technical Support Penang M alaysia 604 633 4966 Country Code 673 Customer Service Penang M alaysia 604 633 4949 Transaction Sales Penang M alaysia 604 633 4955 Canada North York Ontario Automated Order Status System toll free 1 800 433 9014 International Access Code 011 AutoTech automated technical support toll free 1 800 247 9362 Customer Care from outside Toronto toll free 1 800 326 9463 Customer Care from within Toronto 416 758 2400 Custo
118. t in compliance with the requirements of the official M exican standards NOM Exporter Importer Ship to M odel number Supply voltage Frequency Current C onsumption Output voltage O utput current Dell Computer Corporation One Dell Way Round Rock T X 78682 Dell Computer de M xico S A de C V Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 M xico D F Dell Computer de M xico S A de C V al Cuidado de Kuehne amp Nagel de M xico S de R I Avenida Soles No 55 Col Pe on de los Ba os 15520 M xico D F PPOIL 100 240 VAC 50 60 Hz 1 5A 20 VDC 3 5A Appendix 127 ul0o25 Jep qauoddns u1025 9p MMM Appendix 128 Limited Warranties and Return Policy Dell branded hardware products purchased in the U S or Canada come with either a 90 day U S only one year two year three year or four year limited warranty To determine which warranty you purchased see the invoice that accompanied your hardware product s T he following sections describe the limited warranties and return policy for the U S the limited warranties and return policy for C anada and the manufacturer guarantee for Latin America and the Caribbean Limited Warranty for the U S What is covered by this limited warranty This limited warranty covers defects in materials and workmanship in your our end user customer s D ell branded hardware products including D ell brand
119. ta affect them Intel makes documentation of all characterized Pentium and Celeron processor errata publicly available through our Technical Documentation Service At Intel our goal is to make every computer user satisfied with his or her Pentium or Celeron processor Should you have any questions comments or concerns about your Intel microprocessor please call us at 1 800 628 8686 1997 1998 Intel Corporation All rights reserved 140 Appendix Index A AccessD irect button 21 APR See docking device B battery battery bay 21 charge time 104 life span 104 operating life 104 C CD RW drive blank discs 36 copying CDs 35 Easy CD Creator Basic 36 fixing problems 67 69 characters unexpected 66 computer crashes 70 specifications 100 turning off 38 crashes 70 D damaged computer testing 73 Dell support policy 107 display fixing problems 58 display cover replacing 87 display settings enabling for TV 47 docking device 49 Dolby Headphone setting up 49 drivers about 74 device driver rollback 75 reinstalling 75 drives fixing problems 66 See also CD RW drive hard drive module bay E e mail fixing problems 71 error messages 57 F finding solutions 54 floppy disk drive fixing problems 66 using externally 40 H hard drive about 22 replacing 88 returning to D ell 90 help Tell M e How help file 56 W indows XP H elp and Support Center 5
120. tall updated drivers Connect the printer to the computer Load paper and install the toner or ink cartridge e Contact the printer manufacturer for technical assistance Printer Cable Your printer connects to your computer with either a USB cable or a parallel cable Your printer may not come with a printer cable so if you purchase a cable separately ensure that it is compatible with your printer If you purchased a printer cable at the same time you purchased your computer the cable may arrive in the computer box Connecting a Parallel Printer 1 Completethe operating system setup if you have not already done so 2 Turn off the computer see page 38 e NOTICE For best results use a 3 m 10 ft or shorter parallel cable 3 Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws Attach the cable to the connector on the printer and snap the two clips into the two notches Setting Up and Using Your Computer screws 2 parallel connector on computer connector on printer parallel printer cable f notches 2 4 Tum on the printer and then turn on the computer If the Add New Hardware Wizard window appears click C ancel 5 Install the printer driver if necessary See the documentation that came with your printer Connecting a USB Printer 1 Completethe operating system setup if you have not already done so Fog HINT You can connect USB devices while the
121. taneously press t Shift Een 2 Click the Applications tab and then select the program that is no longer responding 3 Click End Task A solid blue screen appears TURN THE COMPUTER OFF Ifthe computer does not respond to a keystroke or a proper shutdown see page 38 press the power button until the computer turns off Press the power button again to restart the computer T he solid blue screen appears because you were not able to perform a proper Windows shutdown ScanD isk automatically runs during the start up process Follow the instructions on the screen Error messages appear REVIEW ERROR MESSAGES ON PAGE 57 Look up the message and take the appropriate action See the software documentation E Mail Problems ENSURE THAT YOU ARE CONNECTED TO THE INTERNET With the Outlook Express e mail program open click File If Work O ffline has a check mark next to it click the check mark to remove it and connect to the Internet SolvingProblems 71 www dell com support dell com 72 Solving Problems If Your Computer Gets Wet iy CAUTION Perform this procedure only after you are certain that oOo oO N nD Ui e it is safe to do so If the computer is connected to an electrical outlet Dell recommends that you turn off AC power at the circuit breaker before attempting to remove the power cables from the electrical outlet Use the utmost caution when removing wet cables from a live power source Turn off th
122. tatus light flashes orange or is a steady orange the battery charge is low or depleted C onnect the computer to an electrical outlet If the battery status light flashes green and orange the battery is too hot to charge Turn off the computer see page 38 disconnect the computer from the electrical outlet and then let the battery and computer cool to room temperature If the battery status light rapidly flashes orange the battery may be defective Contact D ell see page 108 TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE AC ADAPTER Checkthe AC adapter cable connections If the AC adapter has a light ensure that the light is on CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET Bypass power protection devices power strips and the extension cable to verify that the computer turns on ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights halogen lamps or other appliances ADJ UST THE POWER PROPERTIES Your computer may bein standby or hibernate mode For information on power management modes see the Tell M e H ow help file or search for the keyword standby or hibernate in the W indows XP Help and Support C enter To access help files see page 56 RESEAT THE MEMORY MODULES If the computer power light turns on but the display remains blank reseat the memory modules see page 93 Error M es
123. the end user customer purchase directly from Dell Under this policy you may return to D ell products that you purchased directly from D ell for a credit or arefund of the purchase price paid less shipping and handling and applicable restocking fees as follows New Hardware Products and Accessories All new hardware accessories parts and unopened software still in its sealed package excluding the products listed below may be returned within thirty days from the invoice date To return applications software or an operating system that has been installed by D ell you must return the entire computer A different return policy applies to nondefective products purchased through D ell s Software and Peripherals division by customers of our Small and M edium Business divisions Those products may be returned within thirty days from the invoice date but a fifteen percent 15 restocking fee will be deducted from any refund or credit The Total Satisfaction Return Policy and Software and Peripherals division return policy are not available for Dell EM C storage products EMC branded products or enterprise software Appendix Reconditioned or Refurbished D ell B randed H ardware Products and Parts All reconditioned or refurbished D ell branded server and storage products may be returned within thirty days from the invoice date All other reconditioned or refurbished D ell branded hardware products and parts may be returned within fo
124. the return of products than specified by this policy Appendix To return products you must call D ell Customer Service at 1 800 387 5759 to receive a Credit Return Authorization Number To expeditethe process of your refund or credit D ell expects you to return the products to Dell in their original packaging within five days of the date that D ell issues the Credit Return Authorization Number You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment You may return software for a refund or credit only if the sealed package containing the floppy disk s or CD s is unopened Returned products must be in as new condition and all of the manuals floppy disk s C D s power cables and other items included with a product must be returned with it For customers who want to return for refund or credit only either application or operating system software that has been installed by Dell the whole system must be returned along with any media and documentation that may have been included in the original shipment The Total Satisfaction Return Policy does not apply to Dell EM C storage products It also does not apply to products purchased through D ell s Software and Peripherals division For those products please instead refer to Dell s Software and Peripheral s then current return policy see the following section D ell Software and Peripherals C anada Only Dell Software an
125. tion C omplete screen appears after System Restore finishes collecting data and then the computer automatically restarts 6 After the computer restarts click OK To change the restore point you can either repeat the steps using a different restore point or you can undo the restoration Undoing the Last System Restore NOTICE Save and close all open files and exit all open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore 2 Select Undo my last restoration and click Next 3 Click Next The System Restore screen appears and then the computer automatically restarts 4 After the computer restarts click OK Reinstalling Microsoft Windows XP Before You Reinstall If you are reinstalling the W indows XP operating system to correct a problem with a newly installed driver use W indows XP D evice Driver Rollback see page 75 to replace the device driver with the previously installed version If Device Driver Rollback does not resolve the problem then use System Restore see page 78 to return your operating system to the operating state it was in before you installed the new device driver Reinstalling Windows XP To reinstall W indows XP perform the steps in the following sections in the order in which they are listed Thereinstallation process can take 1
126. to 2 hoursto complete After the reinstallation is complete you will need to reinstall the device drivers virus protection program and other software NOTICE The Operating System CD provides options for reinstalling Windows XP The options can overwrite files and possibly affect programs installed on your hard drive Therefore do not reinstall Windows XP unless instructed to do so by a Dell technical support representative Solving Problems 81 www dell com support dell com Fog HINT The time required to complete the setup depends on the size of the hard drive and the speed of your computer You can step away from the computer at this time if you need to do so 82 Solving Problems e NOTICE To prevent conflicts with Windows XP disable any virus protection software installed on your computer before you reinstall Windows XP See the documentation that came with the software for instructions Preparing to Boot From the Operating System CD 1 2 3 4 Insert the O perating System CD into the CD or DVD drive Exit any program or utility that might run after you insert the CD Shut down see page 38 and restart the computer Press immediately after the Dell logo appears If the operating system logo appears wait until you see the W indows desktop and then shut down the computer and try again Use the arrow keys to select CD ROM and then press e 5e Press any key when thePress any key to boot from CD
127. ttings for a Television 1 Clickthe Start button and click C ontrol Panel Fog HINT Ensure that you properly connect the 2 Click Appearance and Themes and click D isplay television before you 3 Clickthe Settingstab and click Advanced ae the display settings Setting Up and Using Your Computer 47 www dell com support dell com 48 HINT Various programs access the hardware in different ways You may or may not need to click the primary button for operations other than playing DVDs f Deci an ER pim General Adapa Monax Color Management E Diels E Coke Click the Displays tab Click the upper left corner of the TV button to enablethe television To play a DVD on the television click the small primary button resembles a bulls eye at the lower left corner of the window under the TV picture Click Apply Click Yesto keep the new settings Click OK Setting Up and Using Your Computer DVD video is visible only on the display that is set to primary W hilethe DVD is playing the DVD player window on your computer display is blank or if the DVD player window is set to full screen mode the entire computer display screen is blank Setting Up the Dolby Headphone Click the Properties icon Click the Dolby H eadphone tab Click E nable D olby H eadphone Select one of the four optionsto set the level of surround sound effects O ption 1 is a baseline stereo option and O pt
128. ty to display information about the driver or utility that you want to install Click the Install button if present to begin installing the driver or utility At the welcome screen follow the screen prompts to complete the installation If no Install button is present automatic installation is not an option For installation instructions either see the appropriate instructions in the following section or click E xtract follow the extracting instructions and read the readme file If instructed to navigate to the driver files click the CD directory on the driver information window to display the files associated with that driver Manually Reinstalling Drivers for Windows XP 1 un A UC N After extracting the driver files to your hard drive as described in the previous section click the Start button point to Settings and click Control Panel Click the Start button and right click M y C omputer Click Properties Click the H ardware tab and click D evice M anager Double click the type of device for which you are installing the driver for example M odems or Infrared devices 10 11 Double click the name of the device for which you are installing the driver Click the D river tab and then click U pdate D river Click Install from a list or specific location Advanced and then click Next Click Browse and browse to the location to which you previously extracted the driver files W hen the name of the appro
129. uct returned and you assumethe risk of loss during shipment to Dell Collect On Delivery C O D packages are not accepted Returns that are missing any of the preceding requirements will be refused at D ell s receiving dock and returned to you Contacting Dell To contact D ell electronically you can access the following websites wwudell com support dell com technical support premiersupport dell com technical support for educational government healthcare and medium large business customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in thetable below NOTE Toll free numbers are for use within the country for which they are listed W hen you need to contact D ell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Department Name or Service Area Country City International Access Code Website and E Mail Address Country Code City Code Area Codes Local Numbers and Toll Free Numbers toll free 800 335 0031 Anguilla General Support Antigua and Barbuda General Support 1 800 805 5924 W ebsite wwwdell com ar Argentina Buenos Aires International Access Code 00 Tech Support and Customer Care toll free 0 800 444 0733 Country Code 54 Sales 0 810 444
130. urteen days of the invoice date To return products e mail or call D ell customer service to receive a C redit Return Authorization Number within the return policy period applicable to the product you want to return You must obtain a Credit Return Authorization Number in order to return the product See Contacting D ell on page 108 or wwwdell com us en gen contact htm to find the appropriate contact information for obtaining customer assistance You must ship the productsto Dell within five days of the date that D ell issues the C redit Return Authorization Number You must also return the products to Dell in their original packaging in as new condition along with any media documentation and all other items that were included in the original shipment prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment Limited Warranty Terms for Canada What is covered by this limited warranty This limited warranty covers defects in materials and workmanship in your our end user customer s D ell branded hardware products including D ell branded peripheral products What is not covered by this limited warranty This limited warranty does not cover Software including the operating system and software added to the D ell branded hardware products through our factory integration system or the reloading of the software Non Dell branded products and accessories Problemsthat result from
131. uter over and remove the hard drive screw s Screw hard drive Adding and Replacing Parts 89 www dell com support dell com 90 e NOTICE When the hard drive is not in the computer store it in protective 10 11 12 13 14 15 antistatic packaging See Protecting Against Electrostatic Discharge on page 15 Lift the hard drive door until you hear a click Slide the hard drive out of the computer Remove the new drive from its packaging Save the original packaging for storing or shipping the hard drive NOTICE Use firm and even pressure to slide the drive into place If you use excessive force you may damage the connector Insert the drive into the bay and lift the hard drive door Push the hard drive until it isfully seated in the bay Press the hard drive door down Replace and tighten the screw s Usethe O perating System CD to install the operating system for your computer see page 81 Usethe Drivers and Utilities CD to install the drivers and utilities for your computer see page 75 Returning a Hard Drive to Dell Return your old hard driveto D ell in its original or comparable foam packaging Otherwise the hard drive may be damaged in transit Adding and Replacing Parts 2 rm hard drive T lt EU packaging Bm Q Lo M emory Mini PCI Card and Modem fy CAUTION Before working inside your computer read the safety instructions on page 9 1 Save and close any
132. ve from the computer when A the drive is hot do not touch the metal housing of the hard drive iy CAUTION Before working inside your computer read the safety instructions at the front of this document see page 9 NOTICE To prevent data loss turn off your computer see page 38 before removing the hard drive Do not remove the hard drive while the computer is on in standby mode or in hibernate mode NOTICE Hard drives are extremely fragile even a slight bump can damage the drive Adding and Replacing Parts To replacethe hard drive in the hard drive bay Ei HINT Dell does not 1 guarantee compatibility Ensurethat the work surface is flat and clean to prevent scratching the or provide support for computer cover hard drives from sources other than Dell Save and close any open files exit any open programs and then shut down the computer see page 38 If the computer is connected to a docking device undock it See the documentation that came with your docking station for instructions Disconnect the computer from the electrical outlet Wait 10 to 20 seconds and then disconnect any attached devices Remove any installed PC Cards batteries and module bay devices Handle components and cards by their edges and avoid touching pins and contacts Ground yourself by touching a metal connector on the back of the computer Continue to ground yourself periodically during this procedure Turn the comp
133. wn as errata Current characterized errata are available upon request This limited warranty is for purchasers in the United States and Canada only The limited warranty does not cover any costs relating to removal or replacement of any Pentium or Celeron processors that are soldered or otherwise permanently affixed to your system s motherboard This limited warranty does not cover damages due to external causes including accident problems with electrical power usage not in accordance with product instructions misuse neglect alteration repair improper installation or improper testing How to Obtain Warranty Service To obtain warranty service for your Pentium or Celeron processor you may contact your computer system manufacturer in accordance with its instructions or you may contact Intel To request warranty service from Intel you should call Intel at 1 800 628 8686 during the warranty period during normal business hours Pacific Time excluding holidays Please be prepared to provide 1 your name address and telephone numbers 2 proof of purchase 3 this Intel warranty card 4 a description of the computer system including the brand and model and 5 an explanation of the problem Note The Customer Service Representative may need additional information from you depending on the nature of the problem The replacement processor is warranted under this written warranty and is subject to the same limitations and exclusio
134. xt 4 Follow the instructions on the screen Setting Up a Home and Office Network With Windows XP Windows XP provides a Network Setup Wizard to guide you through the process of sharing files printers or an Internet connection between computers in a home or small office 1 Clickthe Start button point to All Programs Accessories Communications and then click Network Setup Wizard 2 On the welcome screen click Next 3 Click checklist for creating a network 4 Complete the checklist and required preparations and then return to Ei HINT Selecting the This the Network Setup Wizard computer connects directly to the Internet 5 Follow the instructions on the screen connection method enables the integrated firewall provided with Connecting to the Internet Windows XP To connect to the Internet you need a modem or network connection and an Internet service provider ISP such as America Online or D ellN et by M SN Your ISP will offer one or more of the following Internet connection options Dial up connections that provide Internet access through a phone line Dial up connections are considerably slower than DSL and cable modem connections DSL connections that provide high speed Internet access through your existing phone line W ith a DSL connection you can access the Internet and use your phone on the same line simultaneously Cable modem connections that provide high speed Internet access through your lo
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