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Dell 2200 Personal Computer User Manual

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1. 92 Returning Items for Warranty Repair or Credit 107 Regulatory Information LLL AA 107 FCC Notices U S Only LLL 4 109 NOM Information Mexico Only 4 4 00 111 Limited Warranties and Return Policy 112 One Year Limited Warranty U S Only 002 112 Two Year Limited Warranty U S Only 114 Three Year Limited Warranty U S Only 118 Four Year Limited Warranty U S Only 121 One Year Limited Warranty Canada Only 124 Two Year Limited Warranty Canada Only 126 Contents Three Year Limited Warranty Canada Only 129 Total Satisfaction Return Policy U S Only 133 One Year End User M anufacturer Guarantee Latin America and the Caribbean Only 134 beth 8 SES Tuk AE SPA M 0 LA MA ST 137 Contents 7 8 Contents ZN Safety Instructions Use the following safety guidelines to help protect your computer from potential damage and to ensure your own personal safety When Using Your Computer As you use your computer observe the following safe handling guidelines A CAUTION Do not operate your computer with any cover s including computer covers bezels filler brackets front panel inserts and so on removed Your computer is equipped with one of the following A fixed voltage power supply Compu
2. Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers M exico International Access C ode 00 Country Code 52 Customer Technical Support Sales Customer Service Main 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 Netherlands Antilles Netherlands Amsterdam International Access C ode 00 Country Code 31 City Code 20 New Zealand International Access C ode 00 Country Code 64 General Support Technical Support Customer Care Home Small Business Sales Home Small Business Sales Fax Corporate Sales Corporate Sales Fax Fax Switchboard W ebsite support euro dell com E mail tech_nl dell com Home and Small Business Government and Business Sales Fax 001 800 882 1519 020 581 8838 020 581 8740 toll free 0800 0663 020 682 7171 020 581 8818 020 686 8003 020 686 8003 020 581 8818 0800 446 255 0800 444 617 0800 441 567 0800 441 566 Nicaragua General Support 001 800 220 1006 Appendix 101 www dell com support dell com Country City International Access Code Country Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers City Code Norway Lysaker Technical Support 67
3. India Technical Support Sales 1600 33 8045 1600 33 8044 Appendix 97 www dell com support dell com Country City International Access Code Country Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers City Code Ireland C herrywood Ireland Technical Support 1850 543 543 International Access Code 16 U K Technical Support Dial number within U K 0870 908 0800 Country C ode 353 only City Code 1 H ome User Customer Care 01 204 4095 Small Business C ustomer Care 01 204 4444 U K Customer Care Dial number within U K 0870 906 0010 only Corporate C ustomer C are 01 204 4003 Ireland Sales 01 204 4444 U K Sales Dial number within U K only 0870 907 4000 SalesF ax 01 204 0144 Fax 01 204 5960 Switchboard 01 204 4444 W ebsite support euro dell com E mail dell_direct_support dell com Italy M ilan H ome and Small Business International Access Code 00 Technical Support 02 577 826 90 Country Code 39 Customer Care 02 696 821 14 City Code 02 Fax 02 696 821 13 Switchboard 02 696 821 12 Website support euro dell com E mail support euro dell com it it emaildell Corporate Technical Support 02 577 826 90 Customer Care 02 577 825 55 Fax 02 575 035 30 Switchboard 02 577 821 Website support euro dell com E mail support euro dell com it it emaildell Jamaica General Support 1 800 682 3639 98 Appendix Department
4. NON SYSTEM DISK ERROR Thereisafloppy disk in the floppy drive Remove the floppy disk and restart the computer Solving Problems 27 www dell com support dell com K HINT See the documentation that came with your monitor for fault indications and troubleshooting procedures specific to your monitor 28 Solving Problems Video and Monitor Problems If the screen is blank CHECK THE VIDEO CABLE CONNECTION Check for bent pins most video cable connectors have missing pins but not bent pins Ensure that the video cable is connected as shown on the START HERE sheet for your computer PRESS THE MONITOR POWER BUTTON Besurethat you firmly pressed the monitor power button CHECK THE POWER LIGHT When the power light is lit or blinking the monitor has power If the power light is blinking press a key on the keyboard or move the mouse TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp SWAP THE COMPUTER AND MONITOR POWER CABLES Swapthe computer and monitor power cables to determine if the power cable is defective TEST THE VIDEO EXTENSION CABLE IF USED Ifyou are using a video extension cable and removing the cable solves the problem the cable is defective TEST THE MONITOR If another monitor is available connect it to the computer CHECK THE BACK PANEL LIGHTS If all four lights below the serial connector ar
5. R Diskette Drive A w ccccncccscnnccnsnaccccsssessseccce 3 5 inch 1 44 MB Primary Drive 0 Primary Drive 1 Secondary Drive 0 Secondary Drive 1 Boot Sequence lt Enter gt Memory Information lt Enter gt CPU Information lt Enter gt Integrated Devices LegacySelect Options lt Enter gt PCI IRQ Assignments lt Enter gt IRQ Reservations lt Enter gt System Security lt Enter gt Keyboard NumLock Report Keyboard Errors Auto Power On Remote Wake Up AC Power Recovery Fast Boot Suspend Mode System Event Log Asset Tag 86 Appendix Viewing Settings 1 Turn on or restart your computer 2 When the blue Dell logo appears press lt F 2 gt immediately If you wait too long and the operating system logo appears continue to wait until you see the Microsoft W indows desktop Then shut down your computer and try again System Setup Program Screens The system setup program screens display the current configuration information for your computer Information on the screen is divided into five areas Title The area at the top of all system setup screens that displays your computer s model number Computer data Two boxes below the title that display the system processor L2 cache service tag and the version number of the BIOS Options A scrollable box listing options that define the configuration of your computer including installed hardware power conservation and security feature
6. 2 Click Properties Click the H ardware tab and then click D evice M anager In the Device M anager window right click the device for which the new driver was installed and then click Properties Click the D rivers tab Click Roll Back D river Resolving Software and Hardware Incompatibilities WindowsXP and W indows 2000 IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured Windows XP To check for conflicts on a computer running W indows XP B w N HE Click the Start button and then click C ontrol Panel Click Performance and M aintenance and then click System Click the H ardware tab and then click the D evice M anager button In the Device M anager list check for conflicts with the other devices Conflicts are indicated by a yellow exclamation point beside the conflicting device or a red x if the device has been disabled Double click any conflicting device listed to bring up the Properties window so you can determine what needs to be reconfigured or removed from the D evice M anager Resolve these conflicts before checking specific devices Double click the malfunctioning device type in the D evice M anager list Double click the icon for the specific device in the expanded list The Properties window appears Resolve any IRQ conflicts If there isan IRQ conflict the D evice status area in the Properties window reports what
7. If Dell repairs or replaces a product its warranty term is not extended NOTE Before you ship the product s to Dell back up the data on the hard drive s and any other storage device s in the product s Remove any removable media such as floppy disks CDs or PC Cards Dell does not accept liability for lost data or software Appendix 115 www dell com support dell com 116 Appendix Limited Warranty Coverage During Year Two During the second year of this limited warranty D ell will provide on an exchange basis and subject to Dell s Exchange Policy in effect on the date of the exchange replacement parts for the Dell hardware product s covered under this limited warranty when a part requires replacement You must report each instance of hardware failure to D ell s Customer Technical Support in advance to obtain Dell s concurrence that a part should be replaced and to have Dell ship the replacement part Dell will ship parts freight prepaid if you use an address in the continental U S where applicable Shipments to other locations where applicable will be made freight collect Dell will include a prepaid shipping container with each replacement part for your use in returning the replaced part to Dell Replacement parts are new or reconditioned D ell may provide replacement parts made by various manufacturers when supplying parts to you The warranty term for a replacement part is the remainder of the limited
8. PRODUCTSNOT BEING AVAILABLE FOR USE OR FORLOST DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU These provisions apply to Dell s two year limited warranty only For provisions of any service contract covering your system refer to your invoice or the separate service contract that you will receive If Dell elects to exchange a system or component the exchange will be made in accordance with D ell s Exchange Policy in effect on the date of the exchange In any instance in which Dell issues a Return M aterial Authorization Number Dell must receive the product s for repair prior to the expiration of the warranty period in order for the repair s to be covered by the limited warranty Appendix 117 www dell com support dell com 118 Appendix Three Year Limited Warranty U S Only Dell Computer Corporation Dell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices D ell warrants that the hardware products it manufactures will be free from defects in materials and workmanship The limited warranty term is three years beginning on the date of invoice as described in the following text Damage due to shipping the products to you is covered under this limited warranty Otherwise this limited war
9. external devices except as specifically noted accessories or parts added to a Dell system after the system is shipped from Dell accessories or parts added to a Dell system through Dell s system integration department accessories or parts that are not installed in the Dell factory or D ell Software and Peripherals products M onitors keyboards and mice that are D ell branded or that are included on Dell s standard price list are covered under this limited warranty all other monitors keyboards and mice including those sold through the D ell Software and Peripherals program are not covered Batteries for portable computers are covered only during the initial one year period of this limited warranty Coverage During Year One During the one year period beginning on the invoice date D ell will repair or replace products covered under this limited warranty that are returned to Dell s facility To request warranty service you must contact D ell s Customer Technical Support within the warranty period To request warranty service you must contact D ell s Customer Technical Support within the warranty period See Contacting Dell on page 92 to find the appropriate contact information for obtaining customer assistance If warranty service is required Dell will issue a Return Material Authorization Number You must ship the products back to Dell in their original or equivalent packaging prepay shipping charges and insure the shipment
10. see page 60 Locate jumper PSW D on the system board see page 66 and remove the jumper plug Replace the computer cover see page 80 plug your computer into an electrical outlet and turn on the computer The existing password s are erased Shut down the computer see page 20 Turn off any attached devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 10 Remove the computer cover see page 60 11 Reconnect the jumper plug to jumper PSW D see page 66 12 Replace the computer cover see page 80 plug your computer into an electrical outlet and turn on the computer Turning on your computer with the PSW D jumper installed reenables the password feature Replacing the Battery A coin cell battery maintains computer configuration date and time information T he battery can last several years If you have to repeatedly reset time and date information after turning on the computer replace the battery AA CAUTION A new battery can explode if it is incorrectly installed Replace the 3 V CR2032 battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions see page 14 1 Record a
11. www dell com support dell com K HINT The volume control in some M P3 players overrides the Windows volume setting If you have been listening 30 to MP3 songs make sure that you did not turn the player volume down or off Solving Problems ADJ UST THE WINDOWS DISPLAY SETTINGS Windows XP 1 Click the Start button and then click C ontrol Panel 2 Click Appearance and Themes 3 Click Display and then click the Settings tab 4 Try different settings for Screen resolution and C olor quality Windows 2000 1 Click the Start button point to Settings and then click C ontrol Panel 2 Double click the Display icon and then click the Settings tab 3 Try different settings for C olors and Screen area CHECK FOR INTERRUPT REQUEST CONFLICTS Seepage 47 Sound and Speaker Problems No sound from speakers CHECK THE SPEAKER CABLE CONNECTIONS Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON Seethe setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST THE WINDOWS VOLUME CONTROL In Windows XP click the speaker icon in the lower right corner of your screen In W indows 2000 double click the speaker icon in the lower right corner of your screen Be sure that the volume is turned up and that the sound is not muted DI
12. Cover www dell com support dell com 58 Adding Parts Front and Back View of the Computer CD headphone ee connector _NE S CD activity light CD volume CD drive eject control dial button floppy drive light floppy drive eject button D I power button pe eg hard drive light voltage selection switch serial connector parallel connector power connector video connector F i l diagnostic lights mouse connector line out connector line in connector Adding Parts 59 www dell com support dell com 60 Adding Parts Removing the Computer Cover AA CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover 1 Shut down the computer see page 20 2 Turnoff any attached devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 4 Facethe front of the computer Place your left hand on the left side of the computer Push back the release latch at the top back edge of the computer to release the computer cover into your left hand computer cover
13. Dimension ResourceCD provide approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly A driver is a software program that allows a hardware device controller to function properly and to communicate with the computer Sometimes you can fix a device problem by reinstalling its driver 1 From the Windows desktop insert the D ell Dimension ResourceC D into the CD or DVD drive If this is your first time to use the ResourceC D go to step 2 If not go to step 5 2 When theResourceCD Installation program starts follow the prompts on the screen 3 When the InstallShield Wizard C omplete window appears remove the ResourceC D and click Finish to restart the computer Solving Problems 45 www dell com support dell com K 46 HINT The ResourceCD displays drivers only for hardware that Dell installed at the time of purchase If you installed any additional hardware those drivers may not be displayed by the ResourceCD f those drivers are not displayed exit the ResourceCD program and refer to the documentation and drivers that came with that product Solving Problems 4 When you see the W indows desktop reinsert the R esourceC D into the CD or DVD drive 5 At the Welcome Dell System O wner screen click Next A message appears that says the R esourceC D is detecting hardware in your computer The drivers that are used by your compute
14. LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTSNOT BEING AVAILABLE FOR USE OR FORLOST DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU Appendix 123 www dell com support dell com 124 Appendix If Dell elects to exchange a system or component the exchange will be made in accordance with Dell s Exchange Policy in effect on the date of the exchange In any instance in which Dell issues a Return Material Authorization Number Dell must receive the product s for repair prior to the expiration of the limited warranty period in order for the repairs to be covered by the limited warranty These provisions apply to D ell s four year limited warranty only For provisions of any on site service contract covering your system refer to the separate on site service contract that you will receive One Year Limited Warranty Canada Only Dell Computer Corporation Dell manufactures its hardware products from parts and componentsthat are new or equivalent to new in accordance with industry standard practices D ell warrants that the hardware products it manufactures will be free from defects in materials and workmanship The limited warranty term is one year beginning on the date of invoice as further described in the following text Dam
15. Name or Service Area Area Codes Website and E Mail Address Local Numbers and Toll Free Numbers Country City International Access Code Country Code City Code Japan Kawasaki Technical Support Server toll free 0120 1984 35 International Access Code 001 Technical Support Outside of Japan Server 81 44 556 4152 Country Code 81 Technical Support Dimension and Inspiron toll free 0120 1982 26 City Code 44 Technical Support Outside of Japan Dimension and Inspiron 81 44 520 1435 Technical Support Dell Precision O ptiPlex toll free 0120 1984 33 and Latitude Technical Support Outside of Japan Dell Precision 81 44 556 3894 OptiPlex and Latitude 24 H our Automated Order Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division Up to 400 employees 044 556 3494 Preferred Accounts Division Sales Over 400 044 556 3433 employees Large C orporate Accounts Sales Over 3500 044 556 3440 employees Public Sales Government agencies educational 044 556 3440 institutions and medical institutions Global Segment Japan 044 556 3469 Individual User 044 556 1657 Faxbox Service 044 556 3490 Switchboard 044 556 4300 Website support jp dell com Korea Seoul Technical Support toll free 080 200 3800 International Access C ode 001 Country Code 82 Sales Customer Service Seoul Korea toll free 080 200 3600 toll free 080 200 3800 City Code 2 Customer Service Penang M alaysia 604 6
16. Programs gt Accessories and then click Program C ompatibility Wizard 2 On the welcome screen click Next 3 Follow the instructions on the screen Internet Connection Problems If you have a problem with your Internet connection REVIEW MODEM PROBLEMS See page 34 Solving Problems 43 www dell com support dell com 44 Solving Problems TURN OFF CALL WAITING CATCH PHONE See your telephone directory for instructions on deactivating this feature Then adjust the dial up networking connection properties Windows XP 1 Click the Start button and then click C ontrol Panel 2 Click Printers and O ther H ardware and then click Phone and M odem Options 3 Click to highlight your connection type in the displayed list 4 Click the Dialing Rules tab and then click the Edit button 5 Click to place a checkmark in the To Disable C all Waiting box 6 Select the disable code from the drop down menu for example 70 7 Click Apply and then click OK Windows 2000 1 Click the Start button point to Settings and then click C ontrol Panel 2 Double click the Phone and M odems Options icon 3 In the Locations window select the location for which you want to disable call waiting and then click E dit 4 Ensure that To disable call waiting dial is checked and then select the proper code according to the information in your telephone directory 5 Click Apply and then click OK 6 Close the Phone and M odems O ptions wi
17. and then click Printers and O ther H ardware 2 Click M ouse 3 Try adjusting the settings Windows 2000 1 Click the Start button point to Settings and then click C ontrol Panel 2 Double click the M ouse icon 3 Try adjusting the settings CHECK FOR INTERRUPT REQUEST CONFLICTS Seepage 47 Keyboard Problems RECONNECT THE KEYBOARD CABLE Shut down the computer see page 20 reconnect the keyboard cable as shown on the START HERE sheet for your computer and then restart the computer CHECK FOR INTERRUPT REQUEST CONFLICTS Seepage 47 Drive Problems If you cannot save a file to a floppy disk ENSURE THAT WINDOWS RECOGNIZES THE DRIVE In Windows XP click the Start button and then click M y C omputer In W indows 2000 double click the M y C omputer icon on the W indows desktop If the floppy drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent W indows from recognizing the drive TEST THE DRIVE WITH ANOTHER FLOPPY DISK Insert another floppy disk to eliminate the possibility that the original floppy disk is defective Solving Problems 37 www dell com support dell com K HINT High speed CD drive vibration is normal 38 and may cause noise This does not indicate a defect in the drive or the CD Solving Problems CANNOT SAVE FILES TO A FLOPPY DISK Ensure that the floppy disk is not full or write protected
18. ayman Islands Chile Santiago Country Code 56 City Code 2 General Support Sales Customer Support and Technical Support 1 800 805 7541 toll free 1230 020 4823 China Xiamen Country Code 86 City Code 592 H ome and Small Business Technical Support Corporate Accounts Technical Support Customer Experience H ome and Small Business Preferred Accounts Division Large C orporate Accounts North Large C orporate Accounts East Large C orporate Accounts South Large C orporate Accounts GCP Large C orporate Accounts HK Large C orporate Accounts GCP HK toll free 800 858 2437 toll free 800 858 2333 toll free 800 858 2060 toll free 800 858 2222 toll free 800 858 2062 toll free 800 858 2999 toll free 800 858 2020 toll free 800 858 2355 toll free 800 858 2055 toll free 800 964108 toll free 800 907308 Colombia General Support 980 9 15 3978 Costa Rica General Support 0800 012 0435 94 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Czech Republic Prague Technical Support 02 22 83 27 27 International Access Code 00 Customer Care 0222832711 Country Code 420 Fax 02 22 83 27 14 City Code 2 TechF ax 02 22 83 27 28 Switchboard 02 22 83 27 11 W ebsite support euro dell com E mail czech_dell dell com Denmark C openhagen Techn
19. com support dell com 108 Appendix Electromagnetic Compatibility EMC is the ability of items of electronic equipment to function properly together in the electronic environment W hile this computer system has been designed and determined to be compliant with regulatory agency limits for EMI there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference with radio communications services which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient the receiving antenna e Relocate the computer with respect to the receiver e Movethe computer away from the receiver e Plugthe computer into a different outlet so that the computer and the receiver are on different branch circuits If necessary consult a Dell Technical Support representative or an experienced radio television technician for additional suggestions Dell computer systems are designed tested and classified for their intended electromagnetic environment These electromagnetic environment classifications generally refer to the following harmonized definitions e Class A is typically for business or industrial environments e Class B is typically for residential environments Information Technology Equipment ITE including peripherals expansion cards printers input output 1 0 devices monit
20. docking stations port replicators networking products and all associated cabling are included Definition of Third Party Software and Peripherals Third party software and peripherals include any peripheral accessory or application software sold by Dell not under the Dell brand printers scanners cameras games and so on Support for all third party software and peripherals is provided by the original manufacturer of the product Appendix 91 www dell com support dell com K HINT Toll free numbers are for use within the country for which they are listed Contacting Dell W hen you need to contact Dell use the telephone numbers codes and electronic addresses provided in the following tables If you need assistance in determining which codes to use contact a local or an international operator See Dell Technical Support Policy on page 90 for a description of the hardware and software support provided by Dell Contact Numbers and Addresses Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Antigua and Barbuda General Support 1 800 805 5924 Argentina Buenos Aires International Access C ode 00 Country Code 54 City Code 11 Tech Support and Customer C are Sales Tech Support Fax Customer C are Fax Website wwwdell com ar toll free 0 800 444 073
21. must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee period The end user must always supply proof of purchase indicating name and address of the seller date of purchase model and serial number name and address of the customer and details of symptoms and configuration at the time of malfunction including peripherals and software used Otherwise Dell may refuse the guarantee claim Upon diagnosis of a warranted defect Dell will make arrangements and pay for ground freight and insurance to and from Dell s repair replacement center The end user must ensure that the defective product is available for collection properly packed in original or equally protective packaging together with the details listed above and the return number provided to the end user by Dell Limitation and Statutory Rights Dell makes no other warranty guarantee or like statement other than as explicitly stated above and this Guarantee is given in place of all other guarantees whatsoever to the fullest extent permitted by law In the absence of applicable legislation this Guarantee will be the end user s sole and exclusive remedy against Dell or any of its affiliates and neither D ell nor any of its affiliates shall be liable for loss of profit or contracts or any other indirect or consequential loss arising from negligence breach of contract or howsoever This Guarantee does not impair or affect mandatory statu
22. or accept the risk of loss or damage during shipment Dell will ship the repaired or replacement products to you freight prepaid if you use an address in C anada where applicable Shipments to other locations will be made freight collect Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If Dell repairs or replaces a product its warranty term is not extended Coverage During Years Two and Three During the second and third years of this limited warranty Dell will provide on an exchange basis and subject to Dell s Exchange Policy in effect on the date of the exchange replacement parts for the Dell hardware product s covered under this limited warranty when a part requires replacement You must report each instance of hardware failure to D ell s Customer Technical Support in advance to obtain D ell s concurrence that a part should be replaced and to have Dell ship the replacement part D ell will ship parts freight prepaid if you use an address in Canada where applicable Shipments to other locations will be made freight collect Dell will includea prepaid shipping container with each replacement part for your use in returning the replaced part to Dell Replacement parts are new or reconditioned D ell may provide replacement parts made by various manufacturers when supplying parts to you The warranty t
23. place see page 64 Replace the computer cover see page 80 Plug your computer and devices into their electrical outlets and turn them on Install any drivers required for the card as described in the card documentation Removing Cards A CAUTION Before you begin any of the procedures in this section o O N OA U A 10 11 12 follow the safety instructions on page 9 CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Shut down the computer see page 20 Turn off any attached devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board Remove the computer cover see page 60 Rotate the power supply see page 62 Disconnect any cables connected to the card Remove the screw from the card bracket Grasp the card by its top corners and lift it from the system board If you are removing the card permanently reinstall a filler bracket Rotate the power supply back into place see page 64 Replace the computer cover see page 80 Plug your computer and devices into their electrical outlets and turn them on AddingParts 77 www dell com support dell com K HINT Memory 78 purcha
24. problem A program stops responding END THE PROGRAM 1 Simultaneously press lt Ctrl gt lt Shift gt lt Esc gt 2 Click the Applications tab and then select the program that is no longer responding 3 Click the End Task button A program error causes the system to lock up TURN THE COMPUTER OFF If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then pressthe power button again to turn on the computer You might lose data if you are unable to perform a M icrosoft W indows shutdown A solid blue screen appears TURN THE COMPUTER OFF If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then pressthe power button again to tum on the computer Thesolid blue screen appears because you were not able to perform a proper W indows shutdown You might lose data if you are unable to perform a M icrosoft W indows shutdown A program is designed for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD Windows XP provides a Program Compatibility W izard that configures a program to run in an environment more similar to older W indows operating system environments 1 Click the Start button point to All
25. receive the product s for repair prior to the expiration of the warranty period in order for the repair s to be covered by the limited warranty Two Year Limited Warranty U S Only Dell Computer Corporation Dell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices D ell warrants that the hardware products it manufactures will be free from defects in materials and workmanship The limited warranty term is two years beginning on the date of invoice as further described in the following section Damage due to shipping the products to you is covered under this warranty Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and components not supplied by Dell This limited warranty does not cover any items that are in one or more of the following categories software external devices except as specifically noted accessories or parts added to a Dell system after the system is shipped from Dell accessories or parts added to a Dell system through Dell s system integration department accessories or parts that are not installed in the Dell factory or D ell Software and Peripherals products
26. reinstalling drivers 45 W indows 2000 54 ResourceC D 45 return policy 133 S safety instructions 9 ScanDisk 40 screen See monitor settings system setup program 86 shutdown 20 software fixing problems 42 reinstalling software 45 sound adjusting volume 30 fixing problems 30 speaker adjusting volume 30 fixing problems 30 specifications 82 system board connectors 66 System Restore 49 52 system setup program 86 T technical assistance telephone numbers and addresses 92 warranty repair or credit 107 Tell Me How help file accessing 26 troubleshooting 24 turning off the computer 20 V video fixing problems 28 volume adjusting 30 W warranty information 112 W indows 2000 error messages 41 Help 26 printer 32 reinstalling 54 shutdown 20 W indows XP device driver rollback 46 error messages 41 Help 26 printer 32 reinstalling 52 shutdown 20 Index 139 140 Index
27. screen using the instructions that came with the printer If your printer installation CD does not automatically run click the Start button on the Microsoft Windows desktop click Run and type x setup exe where xis the letter of your CD or DVD drive usually drive D Then click OK and follow the prompts on your screen If your printer installation CD still does not run check the documentation that came with your printer for instructions on how to start the printer installation CD If you connect an older printer and it doesn t work after you install the driver access the system setup program see page 86 and ensure that the parallel port is set to operate in bidirectional mode 18 Setting Up To check if your printer driver is installed on a computer running the W indows XP operating system click the Start button click C ontrol Panel click Printers and O ther H ardware and then click View installed printers or fax printers If your computer runs W indows 2000 click the Start button point to Settings and then click Printers If your printer is listed in the Printers window the printer is ready to use Transferring Information to a New Computer Windows XP Only W indows XP provides a Files and Settings Transfer Wizard to move data such as e mails window sizes toolbar settings and Internet bookmarks from one computer to another First you collect the data from the source computer and then you import the data to
28. shock by shorting out interior components e Keep your computer away from radiators and heat sources Also do not block cooling vents Avoid placing loose papers underneath your computer do not place your computer in a closed in wall unit or on a bed sofa or rug When Working Inside Your Computer Before you open the computer cover perform the following steps in the sequence indicated A CAUTION Do not attempt to service the computer yourself except as explained in your online Dell documentation or otherwise provided to you Always follow installation and service instructions closely NOTICE To help avoid possible damage to the system board wait 5 seconds after turning off the computer before removing a component from the system board or disconnecting a device from the computer 1 Perform an orderly computer shutdown using the operating system menu 2 Turn off your computer and any devices Safety Instructions 11 www dell com support dell com 12 Safety Instructions ZA Safety Instructions continues 3 Ground yourself by touching an unpainted metal surface on the chassis such as the metal around the card slot openings at the back of the computer before touching anything inside your computer W hile you work periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal components Disconnect your computer and devices including the mo
29. the computer Gently squeeze the right and left sides of the computer together until the cover clicks into position SECTION 4 Appendix Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy U S Only Contacting Dell Regulatory Information Limited Warranties and Return Policy www dell com support dell com 82 Appendix Specifications Microprocessor Microprocessor type L1 cache L2 cache Intel Celeron microprocessor 32 KB 16 KB data cache 16 KB instruction cache 256 KB SRAM that resides in the processor s core The L2 cache runs at the processor s internal clock speed System Information System chip set DMA channels Interrupt levels System BIOS chip Expansion Bus Intel 810E two 24 APIC mode 4Mb 512 KB Bus types Bus speed PCI connectors PCI connector size PCI connector data width maximum PCI version 2 2 PCI 33MHz supports four three quarter length cards 120 pins 32 bits Memory Architecture M emory connectors M emory capacities M inimum memory M aximum memory Frequency Voltage Data bus width non ECC SDRAM modules two gold contacts 128 256 and 512 MB non ECC 128 MB non ECC 512 MB non ECC 100MHz 3 3 V 64 bits Drives Externally accessible Internally accessible Available devices one 5 25 inch bay two 3 5 inch b
30. the new computer If the source computer uses another W indows operating system the wizard K HINT The CD that you can be launched from the W indows XP operating system CD or from a need to place in your CD floppy disk created on the W indows XP computer You may transfer the or DVD drive is titled A Operating System data to the new computer over a network or serial connection or you may store it on a removable medium such as a floppy disk a Zip disk or a writable CD 1 Onthecomputer running W indows XP click the Start button point to All Programs gt Accessories gt System Tools and then click Files and Settings Transfer Wizard 2 On the welcome screen click Next 3 OntheWhich computer is this screen select New C omputer and then click Next 4 Follow the instructions on the screen SettingUp 19 www dell com support dell com K HINT Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with 20 Windows XP HINT If you are having difficulty turning off your computer see General Program Problems on page 42 Setting Up Setting Up a Home and Office Network Windows XP Only W indows XP provides a Network Setup W izard to guide you through the process of sharing files printers or an Internet connection between computers in a home or small office 1 Click the Start button point to All Programs gt Acces
31. to you T he limited warranty term for a replacement part is the remainder of the limited warranty term You will pay Dell for replacement parts when the replaced part is not returned to Dell The process for returning replaced parts and your obligation to pay for replacement parts if you do not return the replaced parts to Dell will be in accordance with Dell s Exchange Policy in effect on the date of the exchange You accept full responsibility for your software and data D ell is not required to advise or remind you of appropriate backup and other procedures General Provisions THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS W HICH VARY FROM STATE TO STATE ORJURISDICTION TO JURISDICTION DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTSIN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THISLIMITED WARRANTY STATEMENT ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FORA PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER SUCH PERIOD SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE PRECEDING LIMITATION MAY NOT APPLY TO YOU DELL DOESNOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THISLIMITED WARRANTY STATEMENT OR
32. warranty term You will pay D ell for replacement parts if the replaced part is not returned to Dell The process for returning replaced parts and your obligation to pay for replacement parts if you do not return the replaced parts to Dell will be in accordance with D ell s Exchange Policy in effect on the date of the exchange You accept full responsibility for your software and data Dell is not required to advise or remind you of appropriate backup and other procedures General Provisions THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS W HICH VARY FROM STATE TO STATE ORJURISDICTION TO JURISDICTION DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTSIN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THISLIMITED WARRANTY STATEMENT ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FORA PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER SUCH PERIOD SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE PRECEDING LIMITATION MAY NOT APPLY TO YOU DELL DOESNOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THISLIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR
33. 1 16882 International Access Code 00 Relational Customer Care 671 17514 Country Code 47 H ome Small Business C ustomer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Website support euro dell com E mail Support Portable Computers nor_nbk_support dell com E mail Support Desktop Computers nor_support dell com E mail Support Servers Nordic_server_support dell com Panama General Support 001 800 507 0962 Peru General Support 0800 50 669 Poland Warsaw Customer Service Phone 57 95 700 International Access Code 011 Customer Care 5795 999 Country Code 48 Sales 57 95 999 City Code 22 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 W ebsite support euro dell com E mail pl_support dell com Portugal Technical Support 800 834 077 International Access Code 00 Customer Care 800 300 415 or Country Code 35 800 834 075 Sales 800 300 410 or 800 300 411 or 800 300 412 or 121 422 07 10 Fax 121 424 01 12 E mail support euro dell com es es emaildell Puerto Rico General Support 1 800 805 7545 102 Appendix Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code St Lucia General Support 1 800 882 1521 Singapore Singapore Technical Support toll free 800 6011 051 International Access Code 005 Customer Service Pen
34. 3 1 810 444 3355 11 4515 7139 11 4515 7138 Australia Sydney International Access C ode 0011 Country Code 61 City Code 2 H ome and Small Business Government and Business Preferred Accounts Division PAD Customer Care Corporate Sales Transaction Sales Fax 1 300 65 55 33 toll free 1 800 633 559 toll free 1 800 060 889 toll free 1 800 819 339 toll free 1 800 808 385 toll free 1 800 808 312 toll free 1 800 818 341 92 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Austria Vienna Home Small Business Sales 01 795 67602 International Access Code 900 Home Small Business Fax 01 795 67605 Country Code 43 Home Small Business C ustomer Care 01 795 67603 City Code 1 Preferred Accounts C orporate C ustomer Care 0660 8056 H ome Small Business Technical Support 01 795 67604 Preferred Accounts C orporate Technical Support 0660 8779 Switchboard 01 491 040 Website support euro dell com E mail tech_support_central_europeQ dell com Barbados General Support 1 800 534 3066 Belgium Brussels Technical Support 02 481 92 88 International Access Code 00 Customer Care 02 481 91 19 Country Code 32 H ome Small Business Sales toll free 0800 16884 City Code 2 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Website support euro dell
35. 33 4949 Fax 2194 6202 Switchboard 2194 6000 Appendix 99 www dell com support dell com Country City International Access Code Country Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers City Code Latin America Customer Technical Support Austin Texas 512 728 4093 U S A Customer Service Austin Texas U S A 512 728 3619 Fax Technical Support and C ustomer Service 512 728 3883 Austin Texas U S A Sales Austin Texas U S A 512 728 4397 SalesF ax Austin Texas U S A 512 728 4600 or 512 728 3772 Luxembourg Technical Support Brussels Belgium 02 481 92 88 International Access Code 00 Home Small Business Sales Brussels Belgium toll free 080016884 Country Code 352 Corporate Sales Brussels Belgium 02 481 91 00 Customer Care Brussels Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Website support euro dell com E mail tech_be dell com M acau Country C ode 853 Technical Support Customer Service Penang M alaysia Transaction Sales toll free 0800 582 604 633 4949 toll free 0800 581 M alaysia Penang International Access C ode 00 Country C ode 60 City Code 4 Technical Support Customer Service Transaction Sales Corporate Sales toll free 1 800 888 298 04 633 4949 toll free 1 800 888 202 toll free 1 800 888 213 100 Appendix
36. AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER SUCH PERIOD SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE PRECEDING LIMITATION MAY NOT APPLY TO YOU DELL DOESNOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THISLIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTSNOT BEING AVAILABLE FOR USE OR FORLOST DATA OR SOFTWARE NOTE Before you ship the product s to Dell back up the data on the hard drive s and any other storage device s in the product s Remove any removable media such as floppy disks CDs or PC Cards Dell does not accept liability for lost data or software Appendix 113 www dell com support dell com 114 Appendix SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU These provisions apply to Dell s one year limited warranty only For provisions of any service contract covering your system refer to your invoice or the separate service contract that you will receive If Dell elects to exchange a product or portion of a product the exchange will be made in accordance with D ell s Exchange Policy in effect on the date of the exchange In any instance in which Dell issues a Return M aterial Authorization Number Dell must
37. C ustomer Care 08 587 70527 City Code 8 Fax Technical Support 08 590 05 594 Sales 08 590 05 185 Website support euro dell com E mail swe supportQ dell com E mail Support for Latitude and Inspiron Swe nbk_katsQ dell com E mail Support for O ptiPlex Swe katsQ dell com E mail Support for Servers Nordic_server_support dell com Switzerland G eneva Technical Support Home and Small Business 0844 811 411 International Access Code 00 Technical Support Corporate 0844 822 844 Country Code 41 Customer C are Home and Small Business 0848 802 202 City Code 22 Customer Care Corporate 0848 821 721 Fax 022 799 01 90 Switchboard 022 799 01 01 Website support euro dell com E mail swisstech dell com E mail for French Speaking HSB and Corporate Customers support euro dell com ch fr emaildell Taiwan Technical Support toll free 0080 60 1255 International Access C ode 002 Country C ode 886 Technical Support Servers Transaction Sales toll free 0080 60 1256 toll free 0080 651 228 or 0800 33 556 Corporate Sales toll free 0080 651 227 or 0800 33 555 Thailand Technical Support toll free 0880 060 07 International Access Code 001 Customer Service Penang M alaysia 604 633 4949 Country C ode 66 Sales toll free 0880 060 09 104 Appendix Country City International Access Code Country Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numb
38. Codes 1 4 Switchboard 0825 004 700 Switchboard C alls from outside of France 04 99 75 40 00 Sales 0825 004 700 Fax 0825 004 701 Fax Calls from outside of France 04 99 75 40 01 Website support euro dell com E mail support euro dell com fr fr emaildell Corporate Technical Support 0825 004 719 Customer Care 0825 338 339 Switchboard 0155 94 71 00 Sales 01 55 94 71 00 Fax 01 55 94 71 01 Website support euro dell com E mail support euro dell com fr fr emaildell 96 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Germany Langen International Access C ode 00 Country Code 49 City Code 6103 Guatemala Technical Support Home Small Business C ustomer Care Global Segment C ustomer C are Preferred Accounts C ustomer Care Large Accounts C ustomer C are Public Accounts C ustomer Care Switchboard Website support euro dell com E mail tech_support_central_europeQ dell com General Support 06103 766 7200 0180 5 224400 06103 766 9570 06103 766 9420 06103 766 9560 06103 766 9555 06103 766 7000 1 800 999 0136 H ong Kong International Access C ode 001 Country Code 852 Technical Support Customer Service Penang M alaysia Transaction Sales Corporate Sales toll free 800 96 4107 604 633 4949 toll free 800 96 4109 toll free 800 96 4108
39. Dell Dimension 2200 Owner s Manual DELL www dell com support dell com Hints Notices and Cautions K HINT A HINT indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem AA CAUTION A CAUTION indicates a potential for property damage personal injury or death Abbreviations and Acronyms For a complete list of abbreviations and acronyms see the Tell M e How help file To access help files see page 26 Information in this document is subject to change without notice 2002 Dell Computer Corporation All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden Trademarks used in this text Dell the DELL logo Dimension Inspiron Latitude OptiPlex Dell Precision and DellNet are trademarks of Dell Computer Corporation Intel and Celeron are registered trademarks of Intel Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own This product incorporates copyright protection technology that is protected by m
40. MALFUNCTIONSAND DEFECTSIN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THISLIMITED WARRANTY STATEMENT ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FORA PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER SUCH PERIOD SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE PRECEDING LIMITATION MAY NOT APPLY TO YOU DELL DOESNOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THISLIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FORLOST DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU These provisions apply to D ell s three year limited warranty only For provisions of any service contract covering your system refer to your invoice or the separate service contract that you will receive If Dell elects to exchange a system or component the exchange will be made in accordance with D ell s Exchange Policy in effect on the date of the exchange In any instance in which Dell issues a Return M aterial Authorization Num
41. Monitors keyboards and mice that are D ell branded or that are included on Dell s standard price list are covered under this warranty all other monitors keyboards and mice including those sold through the Dell Software and Peripherals program are not covered Batteries for portable computers are covered only during the initial one year period of this limited warranty Limited Warranty Coverage During Year One During the one year period beginning on the invoice date D ell will repair or replace products covered under this limited warranty that are returned to Dell s facility To request warranty service you must contact D ell s Customer Technical Support within the warranty period See Contacting Dell on page 92 to find the appropriate contact information for obtaining customer assistance If warranty service is required Dell will issue a Return M aterial Authorization Number You must ship the products back to Dell in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment D ell will ship the repaired or replacement products to you freight prepaid if you use an address in the continental U S where applicable Shipments to other locations will be made freight collect Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products
42. N THISLIMITED WARRANTY STATEMENT THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION DELL DOESNOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THISLIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE Appendix 125 www dell com support dell com 126 Appendix SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU These provisions apply to Dell s one year limited warranty only For provisions of any service contract covering your system refer to your invoice or the separate service contract that you will receive If Dell elects to exchange a product or portion of a product the exchange will be made in accordance with D ell s Exchange Policy in effect on the date of the exchange In any instance in which Dell issues a Return M aterial Authorization Number Dell must receive the product s for repair prior to the expiration of the warranty period in order for the repair s to be covered by the limited warranty Two Year Limited Warranty Canada Only Dell Computer Corporation Dell manufactures its hardware products from parts and components that are new or eq
43. REINSTALL THE PRINTER DRIVER See page 18 Solving Problems 33 support dell com www dell com K 34 HINT If you need technical assistance for your scanner call the scanner s manufacturer see the documentation that came with the scanner for the correct phone number Dell does not cover the scanner s warranty HINT Connect the modem to an analog telephone jack only The modem does not operate while it is connected to a digital telephone network Solving Problems CHECK FOR INTERRUPT REQUEST CONFLICTS Seepage 47 Scanner Problems CHECK THE POWER CABLE CONNECTION Ensurethat the scanner power cable isfirmly connected to a working electrical power source and that the scanner isturned on CHECK THE SCANNER CABLE CONNECTION Ensurethat the scanner cable is firmly connected to the computer and to the scanner UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button REINSTALL THE SCANNER DRIVER Reinstall the scanner driver See the scanner documentation for instructions CHECK FOR INTERRUPT REQUEST CONFLICTS Seepage 47 Modem Problems CHECK THE CONNECTION Verify that the telephone line is connected to the green connector on the modem The green line in connector has either a LINE IN label or a connector shaped icon next to it M ake sure you hear a click when you insert the telephone line connector CHECK THE TELEPHONE JACK Discon
44. SCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone connector ENABLE DIGITAL MODE In Windows XP your speakers do not work if the CD drive is not operating in digital mode To enable digital mode 1 Click the Start button click C ontrol Panel and then click Sounds Speech and Audio D evices 2 Click Sounds and Audio D evices 3 Click the Hardware tab 4 Double click the name of your CD drive 5 Click the Properties tab 6 Check the E nable digital C D audio for thisC D ROM device box TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as alamp ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights or halogen lamps to check for interference RUN THE SPEAKER DIAGNOSTICS Some speaker systems have self diagnostics See the speaker documentation for diagnostics instructions REINSTALL THE AUDIO SOUND DRIVER Seepage 45 CHECK FOR INTERRUPT REQUEST CONFLICTS Seepage 47 No sound from headphones CHECK THE HEADPHONE CABLE CONNECTION Ensurethat the headphone cable is securely inserted into the headphone connector see page 58 ADJ UST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the soun
45. See page 37 YES the network adapter See page 40 YES the scanner O See page 34 YES Windows error messages See page 41 YES a program O See page 42 YES the Internet See page 43 YES your email O See page 44 Are you having some other YES See page 45 type of problem Solving Problems 25 www dell com support dell com K HINT See the Tel Me How help file for information on the standby mode 26 Solving Problems Accessing Help Files TO ACCESS THE 7e Me How HELP FILE Microsoft Windows XP 1 Click the Start button and then click H elp and Support 2 Click User and system guides and then click User s guides 3 Click Tell Me How Windows 2000 Click the Start button point to Programs point to User s Guides and then click Tell Me How TO ACCESS HELP IN WINDOWS XP 1 Click the Start button and then click H elp and Support 2 Type a word or phrase that describes your problem and then click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions on the screen TO ACCESS HELP IN WINDOWS 2000 1 Click the Start button and then click H elp 2 Click the Search tab 3 Type a word or phrase that describes your problem and then click List Topics 4 Click the topic that describes your problem and then click Display 5 Follow the instructions on the screen Power Problems CHECK THE POWER LIGHT When the power light is lit or blin
46. TATEMENT THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION DELL DOESNOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THISLIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FORLOST DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU These provisions apply to D ell s three year limited warranty only For provisions of any service contract covering your system refer to your invoice or the separate service contract that you will receive If Dell elects to exchange a system or component the exchange will be made in accordance with D ell s Exchange Policy in effect on the date of the exchange In any instance in which Dell issues a Return M aterial Authorization Number Dell must receive the product s for repair prior to the expiration of the warranty period in order for the repair s to be covered by the limited warranty Total Satisfaction Return Policy U S Only If you are an end user customer who bought new products directly from a Dell company you may return them to Dell within 30 days of the date of invoice for a refund or credit of the product purchase price If you a
47. age due to shipping the products to you is covered under this limited warranty Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and components not supplied by Dell This limited warranty does not cover any items that are in one or more of the following categories software external devices except as specifically noted accessories or parts added to a Dell system after the system is shipped from Dell accessories or parts added to a Dell system through Dell s system integration department accessories or parts that are not installed in the Dell factory or Dell Software and Peripherals products Monitors keyboards and mice that are D ell branded or that are included on Dell s standard price list are covered under this limited warranty all other monitors keyboards and mice including those sold through the D ell Software and Peripherals program are not covered Dell will repair or replace products covered under this limited warranty that are returned to Dell s facility To request warranty service you must contact Dell s Customer Technical Support within the warranty period See Contacting Dell on page 92 to find the appropriate contact information for obtaining customer a
48. ang M alaysia 604 633 4949 Country C ode 65 Transaction Sales toll free 800 6011 054 Corporate Sales toll free 800 6011 053 South Africa J ohannesburg Technical Support 011 709 7710 International Access C ode Customer Care 011 709 7707 09 091 Sales 011 709 7700 Country Code 27 Fax 011 706 0495 City Code 11 Switchboard 011 709 7700 W ebsite support euro dell com E mail dell_za_support dell com Southeast Asian and Pacific Customer Technical Support C ustomer Service 604 633 4810 Countries and Sales Penang M alaysia Spain M adrid H ome and Small Business International Access Code 00 Technical Support 902 100 130 Country Code 34 Customer Care 902 118 540 City Code 91 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 Website support euro dell com E mail support euro dell com es es emaildell Corporate Technical Support 902 100 130 Customer Care 902 118 546 Switchboard 91 722 92 00 Fax 91 722 95 83 Website support euro dell com E mail support euro dell com es es emaildell Appendix 103 www dell com support dell com Country City International Access Code Country Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers City Code Sweden U pplands Vasby Technical Support 08 590 05 199 International Access Code 00 Relational Customer Care 08 590 05 642 Country Code 46 H ome Small Business
49. arge static electricity from your body before you touch any of your computer s electronic components such as the microprocessor You can do so by touching an unpainted metal surface on the computer chassis As you continue to work inside the computer periodically touch an unpainted metal surface to remove any static charge your body may have accumulated You can also take the following steps to prevent damage from electrostatic discharge ESD e Do not remove components from their antistatic packing material until you are ready to install the component in your computer J ust before unwrapping the antistatic packaging discharge static electricity from your body When transporting an electrostatic sensitive component first place it in an antistatic container or packaging e Handle all electrostatic sensitive components in a static safe area If possible use antistatic floor pads and workbench pads The following notice may appear throughout this document to remind you of these precautions NOTICE See Protecting Against Electrostatic Discharge in the safety instructions at the front of this guide Ergonomic Computing Habits AA CAUTION Improper or prolonged keyboard use may result in injury AA CAUTION Viewing the monitor screen for extended periods of time may result in eye strain Safety Instructions 13 www dell com support dell com 14 Safety Instructions ZN Safety Instructions continues Batter
50. ays one bay for 1 inch high IDE hard drive ATA 66 Ultra DM A hard drive CD drive DVD drive and CD RW drive Ports and Connectors Externally accessible Serial Parallel Video Keyboard M ouse USB Audio Internally accessible Primary EIDE channel Secondary EIDE channel Floppy drive Video 9 pin connector 16550C compatible 25 hole connector bidirectional 15 hole connector 6 pin mini DIN connector or USB connector 6 pin mini DIN connector or USB connector four USB compliant connectors three miniature connectors for line in line out and microphone 40 pin connector on PCI local bus 40 pin connector on PCI local bus 34 pin connector Video controller Intel 3D AGP graphics Audio Audio controller ADI 1885 1 Present only on computers with built in audio capabilities 2 Present only on computers with built in audio capabilities Appendix 83 www dell com support dell com 84 Appendix Controls and Lights Power control Power light Hard drive access light Diagnostic code lights push button green green four bicolor amber and green located on back panel Power DC power supply Wattage Heat dissipation Voltage switch selectable on back panel Backup battery 145 W 495 BTU fully loaded computer without monitor 90 to 135 V at 60 Hz 180 to 265 V at 50 Hz 100 V at 50 to 60 Hz for Japanese computers 3V CR2032 coin cell Phy
51. ber Dell must receive the product s for repair prior to the expiration of the warranty period in order for the repair s to be covered by the limited warranty Four Year Limited Warranty U S Only Dell Computer Corporation Dell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices D ell warrants that the hardware products it manufactures will be free from defects in materials and workmanship The limited warranty term is four years beginning on the date of invoice as further described in the following text Damage due to shipping the products to you is covered under this limited warranty Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and components not supplied by Dell This limited warranty does not cover any items that are in one or more of the following categories software external devices except as specifically noted accessories or parts added to a Dell system after the system is shipped from Dell accessories or parts added to a Dell system through Dell s system integration department accessories or parts that are not installed in the Dell factory or D ell Software and Pe
52. blems Drive Problems Network Problems Microsoft Windows Error Messages General Program Problems Internet Connection Problems E Mail Problems Resolving Other Technical Problems Reinstalling Drivers Resolving Software and Hardware Incompatibilities Using System Restore Reinstalling Windows XP Reinstalling Windows 2000 support dell com www dell com Finding Solutions Sometimes it s difficult to figure out where to go for answers Use this chart to help you quickly find the answers to your questions START HERE Is the power light on O See page 26 YES ves Press a key or move the Is the power light blinking O mouse See the Tell Me How help file for information on NO standby mode Did you hear more than one yps Get technical assistance from beep when you turned on the Dell See page 92 computer NO Are you seeing an error YES message before Windows See page 27 starts NO CONTINUE 24 Solving Problems i YES AE you havingra problem video or the monitor See page 28 with YES sound or the speakers See page 30 YES the printer O See page 32 YES the modem See page 34 YES the mouse Q See page 36 YES the keyboard See page 37 YES the hard drive or a disk drive
53. cards or devices are sharing the device s IRQ Solving Problems 47 www dell com support dell com 48 Solving Problems You can also use the W indows XP H ardware Troubleshooter To use the troubleshooter click the Start button and click Help and Support Type hardware troubleshooter in the Search field and then click the arrow to start the search Click H ardware Troubleshooter in the Search Results list In the H ardware Troubleshooter list click need to resolve a hardware conflict on my computer and then click Next Windows 2000 To check for conflicts on a computer running W indows 2000 ao ur R W N Be 10 Click the Start button point to Settings and click C ontrol Panel In the C ontrol Panel double click System Click the H ardware tab Click D evice M anager Click View and then click Resources by connection Double click Interrupt request IRQ to view the IRQ assignments Conflicts are indicated by a yellow exclamation point beside the conflicting device or a red x if the device has been disabled Double click any conflicting device listed to bring up the Properties window so you can determine what needs to be reconfigured or removed from the D evice M anager Resolve these conflicts before checking specific devices Double click the malfunctioning device type in the D evice M anager list Double click the icon for the specific device in the expanded list The Properties window appears If th
54. com E mail tech_be dell com E mail for French Speaking C ustomers support euro dell com be fr emaildell Bermuda General Support 1 800 342 0671 Brazil Customer Support Technical Support 0800 90 3355 International Access Code 00 Tech Support Fax 51 481 5470 Country Code 55 Customer C are Fax 51 481 5480 City Code 51 Sales 0800 90 3390 Website wwwdell com br Brunei Customer Technical Support Penang M alaysia 604 633 4966 Country C ode 673 Customer Service Penang M alaysia 604 633 4949 Transaction Sales Penang M alaysia 604 633 4955 Appendix 93 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers C anada North York Ontario International Access C ode 011 Automated Order Status System AutoTech Automated technical support Customer C are From outside Toronto Customer C are From within Toronto Customer Technical Support Sales Direct sales from outside Toronto Sales Direct sales from within Toronto Sales Federal government education and medical Sales M ajor accounts TechF ax toll free 1 800 433 9014 toll free 1 800 247 9362 toll free 1 800 387 5759 416 758 2400 toll free 1 800 847 4096 toll free 1 800 387 5752 416 758 2200 toll free 1 800 567 7542 toll free 1 800 387 5755 toll free 1 800 950 1329 C
55. cument in compliance with the requirements of the official M exican standards NOM Exporter Importer Ship to M odel number Supply voltage Frequency Input current rating Dell Computer Corporation OneDell Way Round Rock TX 78682 Dell Computer de M xico S A de C V Paseo de la Reforma 2620 11 Piso Col LomasAltas 11950 M xico D F Dell Computer de M xico S A deC V al Cuidado de Kuehne amp Nagel de M xico S de R I Avenida Soles No 55 Col Pe on de los Ba os 15520 M xico D F MCM 115 230 VAC 60 50 Hz 6 0 3 0 A or 4 0 2 0A Appendix 111 www dell com support dell com 112 Appendix Limited Warranties and Return Policy Dell branded hardware products purchased in the U S or Canada come with either a one year limited warranty a two year limited warranty a three year limited warranty or a four year limited warranty U S only To determine which warranty you purchased see the D ell invoice that accompanied your computer T he following sections describe these limited warranties the manufacturer guarantee for Latin America and the Caribbean and the return policy for the U S One Year Limited Warranty U S Only Dell Computer Corporation Dell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices D ell warrants that the hardware products it manufactures will be
56. d ooa aaa aaa Sound and Speaker Problems oa aaa a No sound from speakers ooa aaa a No sound from headphones aa aa Printer Problems ouaa aaa If you cannot print to a parallel port printer If you cannot print to a USB printer 1 Scanner Problems aaa 0 Modem Problems LL AA Mouse Problems l LLL LA Keyboard Problems 0 00 0 AA Drive Problems LL LA If you cannot save a file to a floppy disk If you cannot play a music CD or install a program froma GData 222 mar MA DA wa ad R A OW Ahoy Soe de If youcannotplayaDVDmovie 0 If the CD RW drive stops writing 1 44 0011 If youhaveaharddriveproblem Network Problems aaa aaa Microsoft Windows Error Messages General Program Problems i AA A lt programi ctasheS 0 0a 4 aol aha ad KA a A program stopsresponding A program error causes the system to lock up A solid blue screen appears 0 11 A program is designed for an earlier Windows Operating system oa a aa Contents Internet Connection Problems 00 43 If you have a problem with your Internet connection 43 E Mail Problems aaa aa AAA 44 Resolving Other Technical Problems 45 Reinstalling Drivers 2 aa AA 45 Using the Windows XP Device Driver Rollback 46 Resolvin
57. d is not muted Solving Problems 31 www dell com support dell com K HINT If you need technical assistance for your printer call the printer s manufacturer see the documentation 32 that came with the printer for the correct phone number Dell does not cover the printer s warranty Solving Problems DISABLE DIGITAL MODE In WindowsXP your headphones do not work if the CD drive is operating in digital mode To disable digital mode 1 Click the Start button click C ontrol Panel and then click Sounds Speech and Audio D evices 2 Click Sounds and Audio D evices 3 Click the Hardware tab 4 Double click the name of your CD drive 5 Click the Properties tab 6 Uncheck the Enable digital C D audio for thisC D ROM device box Printer Problems If you cannot print to a parallel port printer VERIFY THE PRINTER CABLE CONNECTIONS Ensure that the printer cable is connected as described on page 16 ENSURE THAT THE PRINTER IS TURNED ON Seethe documentation supplied with the printer VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS Windows XP 1 Click the Start button 2 Click C ontrol Panel 3 Click Printers and O ther H ardware 4 Click View installed printers or fax printers If the printer is listed right click the printer icon 5 Click Properties and then select the Ports tab Ensure that the Print to the following port s setting is LPT 1 Printer Port Windows 2000 1 Click the Start bu
58. e cable connector and reattach the connector to the original drive Then locate the extra connector on the cable and attach it to the new drive Be sure that the wide cable is properly connected to the IDE connector on the system board If you installed a controller card in step 11 attach the other end of the interface cable to the controller card rather than to the system board pin 1 gt lt 72 Adding Parts 14 Replace the front panel Fit the front panel s two retaining hooks into their corresponding slots on the computer see page 68 Then rotate the front panel toward the computer until the front panel latches into position 15 Make sure that no cable connections were loosened during the procedure Arrange cables so that they will not interfere with replacing the power supply and computer cover 16 Rotate the power supply back into place see page 64 17 Replace the computer cover see page 80 18 Plug your computer and devices into their electrical outlets and turn them on 19 See the drive s documentation for instructions on installing any software required for drive operation Adding Cards A CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover 1 Shut down the computer see page 20 2 Turnoff any attached devices and disconn
59. e contract that you will receive If Dell elects to exchange a system or component the exchange will be made in accordance with D ell s Exchange Policy in effect on the date of the exchange In any instance in which Dell issues a Return M aterial Authorization Number Dell must receive the product s for repair prior to the expiration of the warranty period in order for the repair s to be covered by the limited warranty Three Year Limited Warranty Canada Only Dell Computer Corporation Dell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices D ell warrants that the hardware products it manufactures will be free from defects in materials and workmanship The warranty term is three years beginning on the date of invoice as described in the following text www dell com support dell com 130 Appendix Damage due to shipping the products to you is covered under this limited warranty Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and components not supplied by Dell This limited warranty does not cover any items that are in one or more of the following categories software
60. e not green call D ell for technical assistance see page 92 CHECK THE POWER PROPERTIES SeetheTell M eHow help file or search for the keyword standby in the Help and Support Center H elp in W indows 2000 To access help files see page 26 If the screen is difficult to read ADJUST THE CONTRAST AND BRIGHTNESS Seethe documentation that came with your monitor for instructions on adjusting the contrast and brightness MOVE THE SUBWOOFER AWAY FROM THE MONITOR If your speaker system includes a subwoofer ensure that the subwoofer is at least 2 ft 60 cm away from the monitor MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans fluorescent lights halogen lamps and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO FACE A DIFFERENT DIRECTION Eliminate sunlight glare which can cause poor picture quality DEGAUSS DEMAGNETIZE THE MONITOR Seethedocumentation that came with your monitor RUN THE MONITOR SELF TEST Seethedocumentation that came with your monitor RESTORE THE RECOMMENDED SETTINGS Restore the original resolution and refresh rate settings See the Tell M eH ow help file for instructions To access help files see page 26 CHECK FOR ADDITIONAL ADJ USTMENTS Seethedocumentation that came with your monitor for any additional adjustments that your monitor may require Solving Problems 29
61. e parallel connector on the computer and tighten the two screws Attach the cable to the parallel connector on the printer and snap the two clips into the two notches parallel connector on printer parallel printer cable notches 2 3 Turn on the printer and then turn on the computer If the Add New Hardware Wizard window appears click C ancel 4 Install the printer driver if necessary see Installing the Printer D river on page 18 USB Printer Follow the instructions that came with the USB printer to connect it to the computer If no information is provided then follow the instructions in this section 1 Install the printer driver if necessary see the following section K HINT You can connect USB devi hileth 2 Attach the USB printer cable to the USB connector on the computer ELGA i and the printer The USB connectors only fit one way SettingUp 17 www dell com support dell com K HINT Your computer has four USB connectors on A USB connector the back panel see computer page 58 l l l USB printer cable U SB connector on printer Installing the Printer Driver Follow the instructions that came with the printer to install printer drivers If no information was provided with the printer then refer to the following instructions If you need to install a printer driver insert the printer installation CD into the CD or DVD drive Then follow the prompts on the
62. ect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 4 Removethe computer cover see page 60 5 Rotate the power supply see page 62 AddingParts 73 www dell com support dell com 74 Adding Parts 6 Unscrew and remove the filler bracket for the card slot you want to use filler bracket 7 Align the cutout on the bottom of the card with the crossbar in the system board connector Gently rock the card into the connector until it is fully seated If the card is full length insert the front end of the card into the corresponding card guide at the front of the computer as you insert the card into its connector card er card cutout S ACEP card connector O NM on system board crossbar AddingParts 75 www dell com support dell com 76 Adding Parts M ake sure that the card is fully seated and that its bracket is within the card slot fully seated 4 O not fully seated 10 11 12 13 bracket within slot X bracket caught outside of slot Secure the bracket on the end of the card with the screw you removed in step 6 Connect any cables required for the card as described in the card documentation Rotate the power supply back into
63. ector IDE 2 page 67 control panel connector FRONT PANEL speaker SPEAKER battery socket BATTERY page 89 Adding a 3 5 Inch Drive A CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Your computer includes one 3 5 inch drive To add a second 3 5 inch drive 1 Shut down the computer see page 20 2 Turnoff any attached devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 4 Removethe computer cover see page 60 AddingParts 67 www dell com support dell com 68 Adding Parts W hile facing the front of the computer press the front panel release tab on the top of the computer Swing the front panel away from the computer disengage the two retaining hooks on the front panel and carefully pull it away from the computer front panel release tab 6 Remove the front panel insert From the back of the front panel press the release tab to the side Then rotate the insert toward you and remove it from the front panel insert tabs 2 release tab 7 R
64. ee 1 800 624 9896 Authorization Numbers Customer Technical Support H ome sales toll free 1 877 576 3355 purchased via www dell com Customer Service C redit Return Authorization toll free 1 800 624 9897 Numbers National Accounts C omputers purchased by established Dell national accounts have your account number handy or value added resellers VARs Customer Service and Technical Support Return toll free 1 800 822 8965 Material Authorization Numbers Public Americas C omputers purchased by governmental agencies local state or federal medical institutions or educational institutions Customer Service and Technical Support Return toll free 1 800 234 1490 Material Authorization Numbers Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Spare Parts Sales toll free 1 800 357 3355 Desktop and Portable Fee Based Technical Support toll free 1 800 433 9005 Sales C atalogs toll free 1 800 426 5150 Fax toll free 1 800 727 8320 TechF ax toll free 1 800 950 1329 Dell Services for the D eaf H ard of H earing or toll free 1 877 DELLTTY Speech I mpaired 1 877 335 5889 Switchboard 512 338 4400 DellNet Technical Support toll free 1 877 D ellnet 1 877 335 5638 U S Virgin Islands General Support 1 877 673 3355 Venezuela General Support 8001 3605 106 Appendix Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Cal
65. em Tools and then click System Restore Select U ndo my last restoration and click Next Click Next The System Restore screen appears and then the computer automatically restarts After the computer restarts click OK Reinstalling Windows XP Before reinstalling the W indows XP operating system to correct a problem try correcting the problem by performing a W indows XP System Restore see page 49 NOTICE The Operating System CD provides options for reinstalling your Windows XP operating system The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive Therefore Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative NOTICE To prevent conflicts with Windows XP you must disable any virus protection software installed on your computer before you reinstall Windows XP Insert the O perating System CD into the CD or DVD drive Close any program or utility that may start to run after you insert the CD into the drive Turn off the computer see page 20 and then turn the computer on again 10 11 12 13 W hen the blue Dell logo appears press lt F 12 gt immediately If you wait too long and the operating system logo appears continue to wait until you see the M icrosoft W indows desktop Then shut down the computer and try again Use the arrow keys to selec
66. er time If you restore the computer to a point before you installed a program the program s data files won t be lost but you will have to reinstall the actual program again NOTICE It is important to make regular backups of your data files System Restore does not monitor changes to or recover your data files If the original data on the hard disk is accidentally erased or overwritten or becomes inaccessible because of a hard disk malfunction you will need your backup files to recover the lost or damaged data Solving Problems 49 www dell com support dell com 50 Solving Problems System Restore is enabled on your new computer However if you reinstall W indows XP with less than 200 M B of free hard disk space available System Restore is automatically disabled To see if System Restore is enabled Click the Start button and then click C ontrol Panel Click Performance and M aintenance Click System Click the System Restore tab 5 Make sure that Turn off System Restore is unchecked RB W N fF Before proceeding with any System Restore function Dell recommends that you thoroughly read M icrosoft s information about using System Restore To access this information 1 Click the Start button point to All Programs gt Accessories gt System Tools and then click System Restore 2 Click Help in the upper right corner of the Welcome to System Restore screen Creating a Restore Point Using the XP Sy
67. ere isan IRQ conflict the D evice status area in the Properties window reports what cards or devices are sharing the device s IRQ Resolve the IRQ conflicts You can also use the W indows 2000 H ardware Troubleshooter To use the troubleshooter click the Start button and click Help Click Troubleshooting and M aintenance on the C ontents tab click Windows 2000 troubleshooters and then click H ardware n the H ardware Troubleshooter list click need to resolve a hardware conflict on my computer and then click Next Using System Restore W indows XP provides a System Restore feature that allows you to return your computer to an earlier operating state if changes to the computer s hardware or software including new hardware or program installations or other system settings have left the computer in an undesirable operating state You can also undo the last System Restore System Restore automatically creates system checkpoints You can also manually create your own checkpoints by creating Restore Points To limit the amount of hard disk space used older restore points will be automatically purged If your computer experiences an operating system problem you can use System Restore from Safe M ode or Normal M ode to return your computer to an earlier operating state System Restore does not cause you to lose personal files stored in the M y D ocuments folder data files or e mail messages after restoring the computer to an earli
68. erm for a replacement part is the remainder of the limited warranty term NOTE Before you ship the product s to Dell back up the data on the hard drive s and any other storage device s in the product s Remove any removable media such as floppy disks CDs or PC Cards Dell does not accept liability for lost data or software Appendix 131 www dell com support dell com 132 Appendix You will pay D ell for replacement parts if the replaced part is not returned to Dell The process for returning replaced parts and your obligation to pay for replacement parts if you do not return the replaced parts to Dell will be in accordance with D ell s Exchange Policy in effect on the date of the exchange You accept full responsibility for your software and data Dell is not required to advise or remind you of appropriate backup and other procedures General Provisions DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THISLIMITED WARRANTY STATEMENT DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FORA PARTICULAR PURPOSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS SO THIS LIMITATION MAY NOT APPLY TO YOU DELLS RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTSIN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THISLIMITED WARRANTY S
69. ers City Code Trinidad Tobago General Support 1 800 805 8035 U K Bracknell Technical Support C orporate Preferred 0870 908 0500 International Access Code 00 Accounts PAD 1000 employees Country Code 44 Technical Support Direct PAD and general 0870 908 0800 City Code 1344 Global Accounts C ustomer C are 01344 373 185 or 01344 373 186 Home and Small Business C ustomer Care 0870 906 0010 Corporate C ustomer C are 0870 908 0500 Preferred Accounts 500 5000 employees Customer Care Central Government C ustomer Care Local Government amp Education Customer C are Health Customer Care Home and Small Business Sales Corporate Public Sector Sales Website support euro dell com Customer C are Website dell co uk Ica customerservices E mail dell_direct_supportQ dell com 01344 373 196 01344 373 193 01344 373 199 01344 373 194 0870 907 4000 01344 860 456 Appendix 105 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Area Codes Website and E Mail Address Local Numbers and Toll Free Numbers U S A Austin Texas International Access C ode 011 Country Code 1 Automated Order Status System toll free 1 800 433 9014 AutoTech For portable and desktop computers toll free 1 800 247 9362 Dell Home and Small Business Group For portable and desktop computers Customer Technical Support Return M aterial toll fr
70. ess in the continental U S where applicable Shipments to other locations will be made freight collect D ell will include a prepaid shipping container with each replacement part for your use in returning the replaced part to Dell Replacement parts are new or reconditioned Dell may provide replacement parts made by various manufacturers when supplying parts to you The warranty term for a replacement part is the remainder of the limited warranty term NOTE Before you ship the product s to Dell back up the data on the hard drive s and any other storage device s in the product s Remove any removable media such as floppy disks CDs or PC Cards Dell does not accept liability for lost data or software Appendix 119 www dell com support dell com 120 Appendix You will pay D ell for replacement parts if the replaced part is not returned to Dell The process for returning replaced parts and your obligation to pay for replacement parts if you do not return the replaced parts to Dell will bein accordance with D ell s Exchange Policy in effect on the date of the exchange You accept full responsibility for your software and data Dell is not required to advise or remind you of appropriate backup and other procedures General Provisions THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION DELL S RESPONSIBILITY FOR
71. ethod claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited May 2002 P N 5J510 Rev AOL Contents Safety Instructions LA 9 When Using Your Computer ii 1 242 1111 9 W hen Working Inside Your Computer 11 Protecting Against Electrostatic Discharge 13 Ergonomic ComputingHabits 02 13 Battery Disposal oo aaa a a 14 1 Setting Up Connecting a Printer L A 16 Parallel Printer LA A 16 USB PRINtEF anueg aota e p swa Backs i 17 Installing the Printer Driver aa aaa 18 Transferring Information to a New Computer Windows XP Only aaa aa 19 Setting Up a Home and Office Network Windows XP Only 20 Turning Off the Computer 0 000004 20 Windows XP 3 a SO OSS RRS Se REO ER He 4 4 20 Windows 2000 2 2 2 02 0000 000 20 2 Solving Problems Finding Solutions 2 a 24 Accessing Help Files aaa aaa 26 Power Problems LL LLL ee eee 26 Start Up Error Messages 2 ee 11 27 Contents 3 4 Video and Monitor Problems 00 If the screen is blank QL aaa A If the screen is difficult to rea
72. free from defects in materials and workmanship The limited warranty term is one year beginning on the date of invoice as further described in the following text Damage due to shipping the products to you is covered under this limited warranty Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and components not supplied by Dell This limited warranty does not cover any items that are in one or more of the following categories software external devices except as specifically noted accessories or parts added to a Dell system after the system is shipped from Dell accessories or parts added to a Dell system through Dell s system integration department accessories or parts that are not installed in the Dell factory or Dell Software and Peripherals products M onitors keyboards and mice that are D ell branded or that are included on Dell s standard price list are covered under this limited warranty all other monitors keyboards and mice including those sold through the Dell Software and Peripherals program are not covered Dell will repair or replace products covered under this limited warranty that are returned to Dell s facility To request warranty service you must c
73. g Software and Hardware Incompatibilities 47 WIndows XP 4 40020 said 4 Ride Pana GA aa dad H 47 Windows 2000 2 48 Using System Restore ooa aaa AA 49 Creating a Restore Point oo aa aaa 50 Restoring the Computer to an Earlier Operating State 51 Undoing the Last System Restore 1 1 52 Reinstalling WindowsXP 2 0 0 0 0002 eee 52 Reinstalling Windows 2000 0 0004 54 3 Adding Parts Front and Back View of theComputer 58 Removing the Computer Cover 4 60 Rotating the Power Supply 00 0004 62 Looking Inside YourComputer 65 System Board y pa e 3 oa SED me a ede ee aa 66 Adding a3 5 Inch Drive LA 67 Adding Cards ya aah ky Bie dee k toys Bly Aled Z 73 Removing Cards 2 aaa a 77 Contents 5 6 Adding Memory 0 78 Replacing the Computer Cover oa aaa 80 4 Appendix SpecifiGations 2 ws oe mn wada bada saw a 82 Standard Settings a aaa 86 ViewingSettings oa aaa a 87 System Setup Program Screens i aa 87 Clearing Forgotten Passwords 00 88 Replacing the Battery a aaa aaa 11 89 Dell Technical Support Policy U S Only 90 Definition of Dell Installed Software and Peripherals 91 Definition of Third Party Software and Peripherals 91 Contacting Dell 2 a 92 Contact Numbers and Addresses
74. hard drive Therefore Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative NOTICE To prevent conflicts with Windows 2000 you must disable any virus protection software installed on your computer before you reinstall Windows 2000 Insert the O perating System CD into the CD or DVD drive Close any program or utility that may start to run after you insert the CD into the drive Turn off the computer see page 20 and then turn the computer on again W hen the blue Dell logo appears press lt F 12 gt immediately If you wait too long and the operating system logo appears continue to wait until you see the M icrosoft W indows desktop Then shut down the computer and try again 10 11 12 13 14 15 Use the arrow keys to select the CD ROM option and then press lt Enter gt W hen the Windows 2000 Setup screen appears ensure that the To setup Win2000 now pressE NTER option ishighlighted Then press lt Enter gt Read the information in the License Agreement screen and then press lt F8 gt to continue W hen the Windows 2000 Professional Setup screen appears use the arrow keys to select the W indows 2000 partition option that you want To continue press the key specified in the partition option that you chose W hen the Windows 2000 Professional Setup screen reappears use the arrow keys to select the type of filing system
75. he module with the crossbars in the connector NOTICE To avoid breaking the memory module do not press near the middle of the module 9 Insert the module straight down into the connector making sure that it fits into the vertical guides at each end of the connector Press firmly on the ends of the module until it snaps into place If you insert the module correctly the securing clips snap into the cutouts at each end of the module Adding Parts 79 www dell com support dell com K 80 HINT The system 10 memory value reported by the operating system is 1 or 2 MB less than the memory installed because 11 Rotate the power supply back into place see page 64 Replace the computer cover see the following section that memory is reserved Replacing the Computer Cover for video functions 1 2 Adding Parts Rotate the power supply back into place see page 64 Check all cable connections especially those that might have come loose during your work Fold cables and unused connectors out of the way so that they do not catch on the computer cover or interfere with airflow inside the computer Check to see that no tools or extra parts including screws are left inside the computer Place the computer upright with the front facing you Align the computer cover so its bottom hooks fit in the computer s curved hinge Lift up the cover making sure to keep the bottom hooks aligned with the curvesin
76. ical Support 7023 0182 International Access Code 00 Customer Care Relational 7023 0184 Country Code 45 H ome Small Business C ustomer Care 3287 5505 Switchboard Relational 3287 1200 Fax Switchboard Relational 3287 1201 Switchboard H ome Small Business 3287 5000 Fax Switchboard H ome Small Business 3287 5001 Dominican Republic Website support euro dell com E mail Support Portable Computers den_nbk_support dell com E mail Support Desktop Computers den_support dell com E mail Support Servers Nordic_server_support dell com General Support 1 800 148 0530 El Salvador General Support 01 899 753 0777 Appendix 95 www dell com support dell com Country City International Access Code Country Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers City Code Finland H elsinki Technical Support 09 253 313 60 International Access Code 990 Technical Support Fax 09 253 313 81 Country Code 358 Relational Customer C are 09 253 313 38 City Code 9 Home Small Business C ustomer Care 09 693 791 94 Fax 09 253 313 99 Switchboard 09 253 313 00 Website support euro dell com E mail fin_support dell com E mail Support Servers Nordic_support dell com France Paris M ontpellier H ome and Small Business International Access Code 00 Technical Support 0825 387 270 Country Code 33 Customer Care 0825 823 833 City
77. ing 45 drives adding a 3 5 inch 67 fixing problems 37 DVD drive fixing problems 39 E e mail fixing problems 44 error messages start up 27 Windows 41 Files and Settings Transfer W izard 19 finding solutions 24 fixing problems drive 37 e mail 44 general program 42 Internet connection 43 modem 34 mouse 36 network 40 power 26 printer 32 scanner 34 sound and speakers 30 start up error messages 27 video and monitor 28 W indows error messages 41 Index 137 floppy drive fixing problems 37 front door 58 H hard drive fixing problems 40 help file accessing 26 installing cards 73 installing drives 67 installing memory 78 Internet fixing problems 43 IRQ conflicts 47 K keyboard fixing problems 37 M memory adding 78 connectors 66 removing 78 messages start up 27 Windows 41 138 Index modem fixing problems 34 monitor fixing problems 28 motherboard See system board mouse fixing problems 36 N network fixing problems 40 setting up 20 Network Setup Wizard 20 O operating system reinstallation 54 P password clearing system setup 88 PCI card 73 power fixing problems 26 turning off 20 power supply rotating 62 printer connecting 16 fixing problems 32 reinstalling driver 18 printer continued setting up 16 troubleshooting 32 programs fixing problems 42 R RAM See memory
78. king the computer has power If the power light is blinking the computer is in standby mode press a key on the keyboard or move the mouse TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE POWER CABLE CONNECTION Besurethat the power cable is firmly inserted into the electrical outlet and the computer power connector CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET Bypass power protection devices power strips and the extension cable to verify that the computer turns on SWAP THE COMPUTER AND MONITOR POWER CABLES Swapthe computer and monitor power cables to determine if the power cable is defective CHECK FOR INTERFERENCE Electrical appliances on the same circuit or Operating near the computer can cause interference Other causes of interference power extension cables keyboard and mouse extension cables too many devices on a power strip or multiple power strips connected to the same electrical outlet CHECK THE POWER PROPERTIES SeetheTell M eHow help file or search for the keyword standby in the Help and Support Center H elp in W indows 2000 To access help files see page 26 Start Up Error Messages OPERATING SYSTEM NOT FOUND Call Dell for technical assistance see page 92 INSERT BOOTABLE MEDIA Theoperating system istrying to boottoa nonbootable floppy disk or CD Insert a bootable floppy disk or CD
79. l Dell to obtain an authorization number and write it clearly and prominently on the outside of the box 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include any accessories that belong with the item s being returned power cables C Ds guides and so on if the return is for credit 4 Pack the equipment to be returned in the original or equivalent packing materials You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell C ollect on delivery packages are not accepted Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you Regulatory Information Electromagnetic Interference EM I is any signal or emission radiated in free space or conducted along power or signal leads that endangers the functioning of a radio navigation or other safety service or seriously degrades obstructs or repeatedly interrupts a licensed radio communications service Radio communications services include but are not limited to AM FM commercial broadcast television cellular services radar air traffic control pager and Personal Communication Services PCS These licensed services along with unintentional radiators such as digital devices including computer systems contribute to the electromagnetic environment Appendix 107 www dell
80. l support online technical support is available at support dell com Additional technical support options may be available for purchase Dell provides limited technical support for the computer and any D ell installed software and peripherals Support for third party software and peripherals is provided by the original manufacturer including those purchased and or installed through D ell Software and Peripherals Readyware and Custom Factory Integration 1 Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer All Dell standard components included in a Custom Factory Integration CF1 project are covered by the standard Dell limited warranty for your computer However Dell also extends a parts replacement program to cover all nonstand ard third party hardware components integrated through CF1 for the duration of the computer s service contract Definition of Dell Installed Software and Peripherals Dell installed software includes the operating system and some of the application software that is preinstalled on the computer during the manufacturing process M icrosoft Office Norton Antivirus and so on Dell installed peripherals include any internal expansion cards or Dell branded module bay or PC Card accessories In addition any D ell branded monitors keyboards mice speakers microphones for telephonic modems
81. ll the screens in the system setup program so that you can restore the correct settings in step 8 see page 86 Remove the computer cover see page 60 Rotate the power supply see page 62 2 3 NOTICE To avoid damage to the system board while you pry the battery loose be sure to insert the plastic screwdriver between the battery and the socket not the system board 4 Locate the battery socket BAT TERY see page 66 and pry the battery out of its socket with your fingers or with a plastic screwdriver Appendix 89 www dell com support dell com 90 Appendix 5 Insert the battery into the socket with the side labeled facing up battery socket battery BATTERY GNE gt ry 6 Rotate the power supply back into place see page 64 7 Replace the computer cover see page 80 and plug your computer and devices into their electrical outlets 8 Access the system setup program and restore the settings you recorded in step 1 Dell Technical Support Policy U S Only Technician assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system application software and hardware drivers to the original default configuration as shipped from Dell as well as the verification of appropriate functionality of the computer and all Dell installed hardware In addition to this technician assisted technica
82. locked See the following illustration back of floppy disk write protected HL p res If you cannot play a music CD or install a program from a CD ENSURE THAT WINDOWS RECOGNIZES THE DRIVE In WindowsXP click the speaker icon in the lower right corner of your screen In Windows 2000 double click the M y C omputer icon on the W indows desktop If the CD driveis not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent W indows from recognizing the drive TEST THE DRIVE WITH ANOTHER CD Insert another CD to eliminate the possibility that the original CD is defective CLEAN THE DISC SeetheTell M eH ow help file for instructions To access help files see page 26 ADJUST THE WINDOWS VOLUME CONTROL InWindows XP clickthe speaker icon in the lower right corner of your screen In W indows 2000 double click the speaker icon in the lower right corner of your screen Be sure that the volume is turned up and that the sound is not muted IF HEADPHONES ARE CONNECTED TO THE FRONT PANEL HEADPHONE CONNECTOR CHECK FOR SOUND FROM THE HEADPHONES Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone connector CHECK THE SPEAKERS AND SUBWOOFER Seepage 30 If you cannot play a DVD movie ENSURE THAT WINDOWS RECOGNIZES THE DRIVE In Windows XP click the Start button and then click M
83. ment Dell will ship the repaired or replacement products to you freight prepaid if you use an address in the continental U S where applicable Shipments to other locations will be made freight collect Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing limited warranty repairs and building replacement products If Dell repairs or replaces a product its limited warranty term is not extended Limited Warranty Coverage During Years Two Three and Four During the second third and fourth years of this limited warranty Dell will provide on an exchange basis and subject to D ell s Exchange Policy in effect on the date of the exchange replacement parts for the D ell hardware product s covered under this limited warranty when a part requires replacement You must report each instance of hardware failure to D ell s Customer Technical Support in advance to obtain Dell s concurrence that a part should be replaced and to have D ell ship the replacement part D ell will ship parts freight prepaid if you use an address in the continental U S where applicable Shipments to other locations will be made freight collect Dell will include a prepaid shipping container with each replacement part for your use in returning the replaced part to Dell Replacement parts are new or reconditioned Dell may provide replacement parts made by various manufacturers when supplying parts
84. ndow 7 Close the Control Panel BE SURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE PROVIDER Contact an Internet service provider to subscribe E Mail Problems ENSURE THAT YOU ARE CONNECTED TO THE INTERNET Withthe Outlook Express e mail program open click File If Work Offline has a check next to it click the check to remove it and connect to the Internet CONTACT YOUR INTERNET SERVICE PROVIDER Contact your Internet service provider for assistance Resolving Other Technical Problems Go TO THE DELL SUPPORT WEBSITE Goto support dell com for help with general usage installation and troubleshooting questions See D ell Technical Support Policy on page 90 for a description of the hardware and software support provided by Dell E MAIL DELL Goto support dell com and then click E M ail Dell in the C ommunicate list Send an e mail message to Dell about your problem you can expect to receive an e mail message from D ell within hours See Dell Technical Support Policy on page 90 for a description of the hardware and software support provided by Dell CALL DELL If you cannot solve your problem using the Dell Support website or e mail service call Dell for technical assistance see page 92 See Dell Technical Support Policy on page 90 for a description of the hardware and software support provided by Dell Reinstalling Drivers NOTICE The Dell Support website support dell com and the De
85. nds receive responses the modem is operating properly BE SURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE PROVIDER Contact an Internet service provider to subscribe CHECK FOR INTERRUPT REQUEST CONFLICTS Seepage 47 Solving Problems 35 www dell com support dell com Solving Problems M ouse Problems IF YOU CONNECTED THE MOUSE BEFORE TURNING ON THE COMPUTER RECONNECT THE MOUSE CABLE 1 Press lt Ctrl gt lt Esc gt to display the Start menu 2 In Windows XP type u press the keyboard arrow keys to highlight Shut down or Tum Off and then press lt Enter gt In Windows 2000 press the keyboard arrow keys to highlight Shut D own and then press lt Enter gt 3 After the computer turns off reconnect the mouse cable as shown on the START HERE sheet for your computer 4 Start the computer IF YOU CONNECTED THE MOUSE AFTER TURNING ON THE COMPUTER REMOVE THE POWER CABLE AND THEN RECONNECT THE MOUSE CABLE Ifthe mouseisconnected after the power is turned on the mouse will appear to be nonfunctional To make the mouse function properly 1 While your computer is on remove the power cable from the back of the computer 2 Connect the mouse to the computer 3 Reconnect the power cable 4 Turn on your computer Pressing the power button does not clear the computer s settings and does not restore mouse functionality CHECK THE MOUSE SETTINGS Windows XP 1 Click the Start button click C ontrol Panel
86. nect the telephone line from the modem and connect it to a telephone Listen for a dial tone CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK If you have other telephone devices sharing the line such as an answering machine fax machine surge protector or line splitter then bypass them and connect the modem directly to the telephone wall jack with the telephone line CHECK THE TELEPHONE LINE Tryusingadifferent telephoneline If you are using a line that is 10 ft 3 m or more in length try a shorter one VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS Windows XP 1 Click the Start button and then click C ontrol Panel 2 Click Printers and O ther H ardware 3 Click Phone and M odem O ptions 4 Click the M odems tab 5 Click the COM port for your modem 6 Click Properties click the Diagnostics tab and then click Query M odem to verify that the modem is communicating with W indows If all commands receive responses the modem is operating properly Windows 2000 1 Click the Start button point to Settings and click C ontrol Panel 2 Double click Phone and M odem Options If there are multiple entries for the same modem or modems listed that are not installed delete the entries and restart the computer 3 Click the M odems tab 4 Click the COM port for your modem 5 Click Properties click the Diagnostics tab and then click Query M odem to verify that the modem is communicating with W indows If all comma
87. ng inside the computer unplugthe computer to help prevent electric shock or system board damage C ertain system board components continue to receive power any time the computer is connected to AC power To avoid shorting out your computer when disconnecting a network cable first unplug the cable from the network adapter on the back of your computer and then from the network jack W hen reconnecting anetwork cable to your computer first plug the cable into the network jack and then into the network adapter To help avoid possible damage to the system board wait 5 seconds after turning off the computer before disconnecting a device from the computer To help prevent electric shock plug the computer and device power cables into properly grounded electrical outlets T hese cables are equipped with 3 prong plugsto help ensure proper grounding Do not use adapter plugs or remove the grounding prong from a cable If you must use an extension cable use a 3 wire cable with properly grounded plugs ZN Safety Instructions continued To help protect your computer from sudden transient increases and decreases in electrical power use a surge suppressor line conditioner or uninterruptible power supply UPS e Be sure nothing rests on your computer s cables and that the cables are not located where they can be stepped on or tripped over e Do not push any objects into the openings of your computer D oing so can cause fire or electric
88. nitor from their electrical outlets Also disconnect any telephone or telecommunication lines from the computer Doing so reduces the potential for personal injury or shock Disconnect the power cable to your computer and then press the power button to ground the system board In addition take note of these safety guidelines when appropriate W hen you disconnect a cable pull on its connector or on its strain relief loop not on the cable itself Some cables have a connector with locking tabs if you are disconnecting this type of cable press in on the locking tabs before disconnecting the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold acomponent such as a microprocessor chip by its edges not by its pins AA CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions ZA Safety Instructions continued Protecting Against Electrostatic Discharge Static electricity can harm delicate components inside your computer To prevent static damage disch
89. ontact Dell s Customer Technical Support within the limited warranty period See Contacting Dell on page 92 to find the appropriate contact information for obtaining customer assistance If warranty service is required Dell will issue a Return Material Authorization Number You must ship the products back to Dell in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment Dell will ship the repaired or replacement products to you freight prepaid if you use an address in the continental U S where applicable Shipments to other locations will be made freight collect Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If Dell repairs or replaces a product its warranty term is not extended THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS W HICH VARY FROM STATE TO STATE ORJURISDICTION TO JURISDICTION DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTSIN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THISLIMITED WARRANTY STATEMENT ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FORA PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE
90. ors and so on that are integrated into or connected to the system should match the electromagnetic environment classification of the computer system A Notice About Shielded Signal C ables U se only shielded cables for connecting peripherals to any D ell device to reduce the possibility of interference with radio communications services U sing shielded cables ensures that you maintain the appropriate EM C classification for the intended environment For parallel printers a cable is available from D ell If you prefer you can order a cable from D ell on the World Wide Web at accessories us dell com sna category asp category_id 4117 M ost Dell computer systems are classified for Class B environments However the inclusion of certain options can change the rating of some configurations to Class A To determine the electromagnetic classification for your system or device refer to the following sections specific for each regulatory agency Each section provides country specific EM C EM I or product safety information FCC Notices U S Only M ost Dell computer systems are classified by the Federal Communications Commission FCC as Class B digital devices To determine which classification applies to your computer system examine all FCC registration labels located on the bottom or back panel of your computer on card mounting brackets and on the cards themselves If any one of the labels carries a Class A rating your entire system is con
91. otate the power supply see page 62 Adding Parts 69 www dell com support dell com 70 Adding Parts 8 Remove the metal drive bay plate covering the bay Using a screwdriver pop out the metal plate from the left or right side of the computer 1 drive bay plate Z 4 9 Remove the extra rails from the front of the computer frame see the illustration below Install the rail marked L on the left side of the drive and the rail marked R on the right side of the drive front of computer l left rail right rail E 10 Slide the drive assembly into the drive bay NOTICE Dell does not recommend routing cables over cards because the cables can restrict airflow cause cooling problems and interfere with removing and replacing the computer cover If you must route cables over cards be extremely cautious when removing and replacing the computer cover 11 If you are installing a controller card configure and install it in a connector slot now see page 73 for instructions Install the card as close as you can to the drive cage Adding Parts 71 www dell com support dell com 12 Connect a power cable to the drive g power cable from power supply NOTICE When you attach the extra connector to the new drive in the following step match the colored strip on the cable with pin 1 on the drive 13 If you didn t install a controller card in step 11 remove the tape from the wid
92. overed only during the initial one year period of this limited warranty Coverage During Year One During the one year period beginning on the invoice date D ell will repair or replace products covered under this limited warranty that are returned to Dell s facility To request warranty service you must contact D ell s Customer Technical Support within the warranty period See Contacting Dell on page 92 to find the appropriate contact information for obtaining customer assistance If warranty service is required Dell will issue a Return M aterial Authorization Number You must ship the products back to Dell in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment D ell will ship the repaired or replacement products to you freight prepaid if you use an address in C anada where applicable Shipments to other locations will be made freight collect Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If Dell repairs or replaces a product its warranty term is not extended NOTE Before you ship the product s to Dell back up the data on the hard drive s and any other storage device s in the product s Remove any removable media such as floppy disks CDs or PC Cards Dell does not accept liability for lost data or
93. p 2 Right click on the drive letter local disk that you want to scan for errors and then click Properties 3 Click the Tools tab 4 Under Error checking click C heck Now 5 Click Start CHECK FOR INTERRUPT REQUEST CONFLICTS Seepage 47 Network Problems CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable connector is firmly connected to the connector on the computer and the network wall jack as shown on the START HERE sheet for your computer CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER A green light indicates a 10 M bps network connection and an orange light indicates a 100 M bps network connection The light blinks amber when there is any network traffic If the light is dark try replacing the network cable RESTART THE COMPUTER Trytologon to the network again CONTACT YOUR NETWORK ADMINISTRATOR Verify that your network settings are correct and that the network is functioning CHECK FOR INTERRUPT REQUEST CONFLICTS Seepage 47 Microsoft Windows Error Messages X IS NOT ACCESSIBLE THE DEVICE IS NOT READY Insert a disk into the drive and try again A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS lt gt Donot use these characters in filenames NOT ENOUGH MEMORY OR RESOURCES CLOSE SOME PROGRAMS AND TRY AGAIN You have too many programs open Close all windows and open the program that you want to use In some cases you might have to
94. pense Class B This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules T hese limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference with radio communications H owever there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio television technician for help The following information is provided on the device or devices covered in this document in compliance with FCC regulations e Model number MCM e Company name Dell Computer Corporation One Dell Way Round Rock Texas 78682 USA NOM Information Mexico Only The following information is provided on the device s described in this do
95. puter and a password when the C omputer Name and Administrator Password window appears and then click Next If you have a modem installed the M odem Dialing Information screen appears Enter the requested information and then click Next Solving Problems 53 www dell com support dell com K HINT The CD that you need to place in your CD or DVD drive is titled Operating System 54 Solving Problems 14 15 16 17 18 19 20 Enter the date time and time zone in the D ate and Time Settings window and then click Next If you have a network card in your computer select the appropriate network settings If you do not have a network card you will not see this option W indows XP begins to install its components and configure the computer The computer automatically restarts W hen the Welcome to M icrosoft screen appears click the green arrow icon at the bottom of the screen to continue Follow the on screen directions to finish Remove the CD from the drive Reinstall the appropriate drivers see page 45 Reinstall your virus protection software Reinstall your other software programs See the documentation that came with the software for instructions Reinstalling Windows 2000 1 NOTICE The Operating System CD provides options for reinstalling your Windows 2000 operating system The options can potentially overwrite files installed by Dell and possibly affect programs installed on your
96. r gently lift the and hold the drive cables out of the way Rotate the power supply into position until its release latch clicks Lay the drive power cables along the top of the latch power supply drive power cables Looking Inside Your Computer A CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 release latch and 2 J drive bay adlock rin drive bay 1 0 panel hard drive power supply AC power receptacle Adding Parts 65 www dell com support dell com System Board In theillustration the text in parentheses indicates how items are identified on the system board keyboard mouse serial fan connector microprocessor socket DIMM sockets connector SER FAN MICROPROCESSOR DIMM_A DIMM _B parallel page 78 connector PAR _ _ video A EE O o __power input connector VID EE EFEFEF connector POWER diagnostic lights pL floppy drive DIAG LED interface connector DSKT connectors KEYBD MOUSE USB connectors USB 01 USB 23 microphone line out line in AU DIO a A connector M ODE M modem o CD connector CD IN IT PCI card connectors PCI1 PCI2 B_ _ PCI3 PCI4 page 73 5 NI power indicator AUX PWR password jumper PSWD page 88 66 Adding Parts primary IDE channel connector IDE 1 page 67 secondary IDE channel conn
97. r are automatically displayed in the My Drivers The ResourceC D has identified these componentsin your system window 6 Click the driver that you want to reinstall and follow the instructions on the screen If a particular driver is not listed then that driver is not required by your operating system To view other contents on the ResourceC D 1 Verify that your computer is selected in the System M odel list 2 Verify that your operating system is selected in the O perating System list 3 Select the type of device in the Device Type list NOTICE The ResourceCD contains drivers for devices that are not part of your computer Only reinstall the specific drivers for hardware included in your computer Otherwise your computer might not work correctly 4 Select atopic in the Topic list If you select D riversin the Topic list and a particular driver is not listed then that driver is not required by your operating system Using the Windows XP Device Driver Rollback The W indows XP Device Driver Rollback can replace a device driver with the previously installed version if you install a new device driver that causes system instability If you cannot reinstall your previous driver with the Driver Rollback process then use System Restore see page 49 to attempt to return your operating system to its previous operating state before the new device driver installation 1 Click the Start button and then right click M y C omputer
98. ranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and components not supplied by Dell This limited warranty does not cover any items that are in one or more of the following categories software external devices except as specifically noted accessories or parts added to a Dell system after the system is shipped from Dell accessories or parts added to a Dell system through Dell s system integration department accessories or parts that are not installed in the Dell factory or D ell Software and Peripherals products M onitors keyboards and mice that are D ell branded or that are included on Dell s standard price list are covered under this limited warranty all other monitors keyboards and mice including those sold through the D ell Software and Peripherals program are not covered Batteries for portable computers are covered only during the initial one year period of this limited warranty Limited Warranty Coverage During Year One During the one year period beginning on the invoice date D ell will repair or replace products covered under this limited warranty that are returned to Dell s facility To request warranty service you must contact Dell s Customer Technical Support within the warrant
99. re an end user customer who bought reconditioned or refurbished products from a Dell company you may return them to Dell within 14 days of the date of invoice for a refund or credit of the product purchase price In either case the refund or credit will not include any shipping and handling charges shown on your invoice If you are an organization that bought the products under a written agreement with Dell the agreement may contain different terms for the return of products than specified by this policy To return products you must contact D ell C ustomer Service to receive a Credit Return Authorization Number See Contacting Dell on page 92 to find the appropriate contact information for obtaining customer assistance To expedite the processing of your refund or credit Dell expects you to return the products to Dell in their original packaging within five days of the date that Dell issues the C redit Return Authorization Number You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment You may return software for refund or credit only if the sealed package containing the floppy disk s or C D s is unopened Returned products must be in as new condition and all of the manuals floppy disk s C D s power cables and other itemsincluded with a product must be returned with it For customers who want to return for refund or credit only either applications software or an operating sys
100. release latch ZA CAUTION Keep your hands clear of the metal edges on the computer 5 Lift the cover out from the curved hinge at the bottom of the computer AddingParts 61 www dell com support dell com 62 Adding Parts Rotating the Power Supply AA CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover To access components on the system board or to add parts to the computer you must rotate the power supply out of the way 1 Shut down the computer see page 20 2 Turnoff any attached devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 4 Removethe computer cover see page 60 5 Lay the computer on its side as shown in the following illustration Press the release latch while lifting the power supply Rotate the power supply out of the computer while keeping the drive power cables clear power supply release latch drive power cables Adding Parts 63 www dell com support dell com 64 Adding Parts W hen you rotate the power supply back into the compute
101. restart your computer to restore computer resources If so try running the program that you want to use first THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE Thefile that you are trying to copy is too large to fit on the disk Try copying the file to a blank disk or use a larger capacity disk A REQUIRED DLL FILE WAS NOT FOUND Theprogram that you are trying to open is missing an essential file To remove and then reinstall the program Windows XP 1 Click the Start button 2 Click C ontrol Panel 3 Click Add or Remove Programs 4 Select the program you want to remove 5 Click the C hange or Remove Program icon 6 See the program documentation for installation instructions Windows 2000 1 Click the Start button point to Settings and then click C ontrol Panel 2 Double click the Add Remove Programs icon 3 Select the program that you want to remove 4 Click C hange Remove and follow the prompts on the screen 5 See the program documentation for installation instructions Solving Problems 41 www dell com support dell com K HINT ScanDisk may run when you restart the computer Follow the instructions on the screen K HINT ScanDisk may run when you restart the computer Follow the instructions on the screen Solving Problems General Program Problems A program crashes SEE THE SOFTWARE DOCUMENTATION Manysoftware manufacturers maintain websites with information that may help you to solve the
102. ripherals products Monitors keyboards and mice that are D ell branded or that are included on Dell s standard price list are covered under this limited warranty all other monitors keyboards and mice including those sold through the D ell Software and Peripherals program are not covered Batteries for portable computers are covered only during the initial one year period of this limited warranty Appendix 121 www dell com support dell com NOTE Before you ship the product s to Dell back up the data on the hard drive s and any other storage device s in the product s Remove any removable media such as floppy disks CDs or PC Cards Dell does not accept liability for lost data or software 122 Appendix Limited Warranty Coverage During Year One During the one year period beginning on the invoice date D ell will repair or replace products covered under this limited warranty that are returned to Dell s facility To request limited warranty service you must contact Dell s Customer Technical Support within the limited warranty period See Contacting Dell on page 92 to find the appropriate contact information for obtaining customer assistance If limited warranty service is required Dell will issue a Return M aterial Authorization Number You must ship the products back to Dell in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk of loss or damage during ship
103. s Fields to the right of the listed options contain settings or values T he settings and values that you can change are brighter on the screen All other settings and values are set by the computer and cannot be changed W hen lt Enter gt appears to the right of an option press lt Enter gt to access a pop up menu of additional options Key functions A line of boxes across the bottom of all system setup screens that lists keys and their functions within the system setup program Help Press lt F 1 gt for information on the option that is selected highlighted Appendix 87 www dell com support dell com 88 Appendix Clearing Forgotten Passwords CAUTION Before you begin this procedure follow the safety instructions listed in When Working Inside Your Computer on page 11 If you forget your user or setup password you cannot operate your computer or change settings in the system setup program until you clear the forgotten password s 1 2 NOTICE This process erases both the system and setup passwords Shut down the computer see page 20 Turn off any attached devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board Remove the computer cover
104. sed from Dell is covered under your computer warranty Adding Parts Adding Memory AA CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover You can increase your computer memory by installing memory modules on the system board See page 82 for information on the type of memory supported by your computer 1 Shut down the computer see page 20 2 Turnoff any attached devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 4 Open the computer cover see page 60 5 Rotate the power supply see page 62 6 If necessary remove a memory module a Press out the securing clip at each end of the memory connector b Grasp the module and pull up If the module is difficult to remove gently ease the module back and forth to remove it from the connector 7 To insert a module press out the securing clip at each end of the memory connector system board location securing clips 2 TE notches 2 memory module connector cutouts em WS step 9 8 Align the notches on the bottom of t
105. sical Height x W idth x Depth Weight 39 x 16 8 x 34 cm 15 375 x 6 625 x 13 375 inches 9 9 Kg 22 lbs Environmental Temperature Operating Storage 10 to 35 C 50 to 95 F 40 to 65 C 40 to 149 F 3 At 35 C 95 F the maximum operating altitude is 914 m 3000 ft Environmental continued Relative humidity M aximum vibration Operating Storage M aximum shock Operating Storage Altitude Operating Storage 20 to 80 noncondensing 0 25 G at 3 to 200 Hz at 1 2 octave min 0 5 G at 3 to 200 Hz at 1 2 octave min bottom half sine pulse with a change in velocity of 50 8 cm sec 20 inches sec 23 G faired square wave with a velocity change of 508 cm sec 200 inches sec 15 2 to 3048 m 50 to 10 000 ft 15 2 to 10 600 m 50 to 35 000 ft 4 At 35 C 95 F the maximum operating altitude is 914 m 3000 ft Appendix 85 support dell com www dell com Standard Settings The system setup program contains the standard settings for your computer NOTICE Unless you are an expert computer user don t change the settings for this program Certain changes might make your computer work incorrectly See the following figure for an example of the main program screen Dell Dimension 2200 Intel Celeron Processor 1 20 GHz BIOS Version xxx Level 2 Cache 256 KB Integrated Service Tag xxxxxx System Time 00 00 00 System Date DY MO DATE
106. sidered to be a Class A digital device If all labels carry an FCC Class B rating as distinguished by either an FCC ID number or the FCC logo FE your system is considered to be a Class B digital device Once you have determined your system sF CC classification read the appropriate FCC notice Notethat FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment Thisdevice complies with Part 15 of the FCC Rules Operation is subject to the following two conditions e This device may not cause harmful interference e This device must accept any interference received including interference that may cause undesired operation Appendix 109 www dell com support dell com 110 Appendix Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause harmful interference with radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case you will be required to correct the interference at your own ex
107. software Appendix 127 www dell com support dell com 128 Appendix Coverage During Year Two During the second year of this limited warranty D ell will provide on an exchange basis and subject to Dell s Exchange Policy in effect on the date of the exchange replacement parts for the Dell hardware product s covered under this limited warranty when a part requires replacement You must report each instance of hardware failure to D ell s Customer Technical Support in advance to obtain Dell s concurrence that a part should be replaced and to have Dell ship the replacement part D ell will ship parts freight prepaid if you use an address in C anada where applicable Shipments to other locations will be made freight collect Dell will include a prepaid shipping container with each replacement part for your use in returning the replaced part to Dell Replacement parts are new or reconditioned Dell may provide replacement parts made by various manufacturers when supplying parts to you The warranty term for a replacement part is the remainder of the limited warranty term You will pay D ell for replacement parts if the replaced part is not returned to Dell The process for returning replaced parts and your obligation to pay for replacement parts if you do not return the replaced parts to Dell will bein accordance with D ell s Exchange Policy in effect on the date of the exchange You accept full responsibility for your sof
108. sories gt C ommunications and then click Network Setup Wizard On the welcome screen click Next Click checklist for creating a network Complete the checklist and required preparations and then return to the Network Setup W izard Follow the instructions on the screen Turning Off the Computer NOTICE To prevent data loss you must turn off your computer through the Start menu rather than by pressing the power button Windows XP 1 2 3 Save and close any open files and exit any open programs Click the Start button and then click Turn off C omputer Click Tum off The computer automatically turns off after the shutdown process finishes Turn off your monitor and any other devices connected to power Windows 2000 Save and exit any programs and files you have open Click the Start button and then click Shut Down Click the pull down menu under What do you want the computer to do 4 Click Shut down and then click OK The computer automatically turns off after the shutdown process finishes 5 Turn off your monitor and any other devices connected to power SettingUp 21 wo gt lep jioddns wos ep mmM Setting Up 22 SECTION 2 Solving Problems Finding Solutions Accessing Help Files Power Problems Start Up Error M essages Video and M onitor Problems Sound and Speaker Problems Printer Problems Scanner Problems M odem Problems M ouse Problems Keyboard Pro
109. ssistance If warranty service is required Dell will issue a Return Material Authorization Number You must ship the products back to Dell in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment Dell will ship the repaired or replacement products to you freight prepaid if you use an address in Canada where applicable Shipments to other locations will be made freight collect Dell owns all parts removed from repaired products Dell uses new and NOTE Before you ship the reconditioned parts made by various manufacturers in performing warranty product s to Dell back up the repairs and building replacement products If Dell repairs or replaces a data on the hard drive s and P any other storage device s in product its warranty term is not extended the product s Remove any DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS removable media such as BEYOND THOSE STATED IN THIS LIMITED WARRANTY ee A Poka STATEMENT DELL DISCLAIMS ALL OTHER WARRANTIESAND eas E CONDITIONS EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS SO THIS LIMITATION MAY NOT APPLY TO YOU DELLS RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTSIN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH I
110. stem Restore Wizard In W indows XP you can manually create restore points or you can use the System Restore W izard to create the restore points for you To use the System Restore W izard click the Start button click Help and Support click System Restore and then follow the instructions on the screen You can also create and name a restore point if you are logged on as the computer administrator or a user with administrator rights Manually Creating the Restore Points 1 Click the Start button point to All Programs gt Accessories gt System Tools and then click System Restore 2 Click C reate a restore point 3 Click Next 4 Typeaname for your new restore point in the Restore point description field The present date and time are automatically added to your restore point 5 Click C reate 6 ClickOK Restoring the Computer to an Earlier Operating State If problems occur after installing a device driver first try using Device Driver Rollback see page 46 If that is unsuccessful then use System Restore NOTICE Before restoring the computer to an earlier time save and close all open files and close all open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs gt Accessories gt System Tools and then click System Restore 2 Be sure Restore my computer to an earlier time is selected and then click Ne
111. t the CD ROM option and then press lt Enter gt W hen the Windows XP Setup screen appears press lt Enter gt to select To set up Windows now Read the information in the License Agreement window and then press lt F8 gt on your keyboard to agree with the license information If your computer already has W indows XP installed and you want to recover your current W indows XP data type R to select the repair option and then go to step 16 If you want to install a new copy of W indows XP press lt Esc gt to select the fresh copy option and then press lt Enter gt on the next screen to select the highlighted partition recommended Then follow the instructions on the screen The Windows XP Setup screen appears and W indows XP begins to copy files and install the devices The computer automatically restarts multiple times before it requires additional input W hen the Welcome to M icrosoft screen appears click the green arrow icon at the bottom of the screen to continue Follow the on screen directions to finish W hen the Regional Settings screen appears select the settings for your locale and then click Next Enter your name and organization in the Personalize Your Software screen and then click Next If you are reinstalling W indows XP Home Edition enter a name for your computer when the C omputer N ame window appears and then click Next If you are reinstalling W indows XP Professional enter a name for your com
112. tem that has been installed by Dell the whole system must be returned along with any media and documentation that may have been included in the original shipment www dell com support dell com 134 Appendix This Total Satisfaction Return Policy does not apply to Dell Software and Peripherals products which may be returned under D ell Software and Peripherals s then current return policy One Year End User M anufacturer Guarantee Latin America and the Caribbean Only Guarantee Dell Computer Corporation Dell warrants to the end user in accordance with the following provisions that its branded hardware products purchased by the end user from a Dell company or an authorized Dell distributor in Latin America or the Caribbean will be free from defects in materials workmanship and design affecting normal use for a period of one year from the original purchase date Products for which proper claims are made will at Dell s option be repaired or replaced at Dell s expense Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing repairs and building replacement products Exclusions This Guarantee does not apply to defects resulting from improper or inadequate installation use or maintenance actions or modifications by unauthorized third parties or the end user accidental or willful damage or normal wear and tear Making a Claim Claims
113. ters with a fixed voltage power supply do not have a voltage selection switch on the back panel and operate at only one voltage see the regulatory label on the outside of the computer for its operating voltage An auto sensing voltage circuit Computers with an auto sensing voltage circuit do not have a voltage selection switch on the back panel and automatically detect the correct operating voltage A manual voltage selection switch Computers with a voltage selection switch on the back panel must be manually set to operate at the correct operating voltage Safety Instructions 9 www dell com support dell com 10 Safety Instructions ZA Safety Instructions continues To help avoid damaging a computer with a manual voltage selection switch ensure that the voltage selection switch is set to match the AC power available at your location 115 V 60 Hz in most of North and South America and some Far Eastern countries such as South Korea and Taiwan 100 V 50 Hz in eastern Japan and 100 V 60 Hz in western Japan NOTE The voltage selection switch must be set to the 115 V position even though the AC power available in J apan is 100 V 230V 50 Hz in some regions in the Caribbean and South America and most of Europe the M iddle East and the Far East Also ensure that your monitor and attached devices are electrically rated to operate with the AC power available in your location Before worki
114. that you want W indows 2000 to use and then press lt Enter gt Press lt Enter gt again to restart your computer Click Next when the Welcome to the Windows 2000 Setup Wizard screen appears W hen the Regional Settings screen appears select the settings for your locale and then click Next Enter your name and organization in the Personalize Your Software screen and then click Next Type the W indows product key in the fields provided and then click Next The product key is the bar code number found on the M icrosoft Windows label which is located behind the front panel connector door as shown on the START HERE sheet for your computer W hen the C omputer Name and Administrator Password screen appears enter a name for your computer and a password if desired Then click Next Enter the date and time in the Date and Time Settings screen and then click Next W indows 2000 now begins to install its components and configure the computer Solving Problems 55 www dell com support dell com 56 Solving Problems 16 When theC ompleting the Windows 2000 Setup Wizard screen appears remove the CD from the drive and then click Finish The computer automatically restarts SECTION 3 Adding Parts Front and Back View of the Computer Removing the Computer Cover Rotating the Power Supply Looking Inside Your Computer Adding a 3 5 Inch Drive Adding Cards Adding M emory Replacing the Computer
115. tory rights of the end user against and or any rights resulting from other contracts concluded by the end user with D ell and or any other seller Dell World Trade LP One Dell Way Round Rock TX 78682 USA Dell C omputadores do Brasil Ltda C NPJ No 72 381 189 0001 10 Dell C ommercial do Brasil Ltda C NPJ No 03 405 822 0001 40 Avenida Industrial Belgraf 400 92990 000 Eldorado do Sul RS Brasil Dell C omputer de C hile Ltda Coyancura 2283 Piso 3 Of 302 Providencia Santiago Chile Dell Computer de C olombia C orporation Carrera 7 4115 33 Oficina 603 Bogota Colombia Dell C omputer de M exico SA de C V Paseo de la Reforma 2620 11 Piso Col LomasAltas 11950 M xico D F 11950 M xico D F Appendix 135 wuoo gt sp iioddns woos ap MMM Appendix 136 Index A audio Seesound B battery disposal 14 replacing 89 BIOS 86 C cards adding 73 connectors 66 removing 77 CD drive fixing problems 38 CD RW drive fixing problems 39 computer back view 58 crashes 42 error messages 27 front door 58 front view 58 internal parts 65 computer continued removing cover 60 replacing cover 80 specifications 82 turning off 20 conflicts resolving software and hardware incompatibilities 47 connectors 66 contact numbers 92 cover removing 60 replacing 80 crashes 42 D Dell support policy 90 display See monitor drivers reinstall
116. tton point to Settings and then click Printers If the printer is listed right click the printer icon 2 Click Properties and then the Ports tab Ensure that the Print to the following port s setting is LPT 1 Printer Port TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp REINSTALL THE PRINTER DRIVER See page 18 CHECK FOR INTERRUPT REQUEST CONFLICTS Seepage 47 If you cannot print to a USB printer VERIFY THE PRINTER CABLE CONNECTIONS Ensurethat the printer cable is connected as described on page 17 ENSURE THAT THE PRINTER IS TURNED ON Seethe documentation supplied with the printer VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS Windows XP 1 Click the Start button 2 Click C ontrol Panel 3 Click Printers and O ther H ardware 4 Click View installed printers or fax printers If the printer is listed right click the printer name 5 Click Properties and then select the Ports tab Ensure that the Print to the following port s setting is USB Windows 2000 1 Click the Start button point to Settings and then click Printers If the printer is listed right click the printer icon 2 Click Properties and then select the Ports tab Ensure that the Print to the following port s setting is USB TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp
117. tware and data Dell is not required to advise or remind you of appropriate backup and other procedures General Provisions DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THISLIMITED WARRANTY STATEMENT DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FORA PARTICULAR PURPOSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS SO THIS LIMITATION MAY NOT APPLY TO YOU DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTSIN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT ASSET FORTH IN THISLIMITED WARRANTY STATEMENT THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION DELL DOESNOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THISLIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU These provisions apply to D ell s two year limited warranty only For provisions of any service contract covering your system refer to your invoice or the separate servic
118. uivalent to new in accordance with industry standard practices D ell warrants that the hardware products it manufactures will be free from defects in materials and workmanship The warranty term is two years beginning on the date of invoice as described in the following text Damage due to shipping the products to you is covered under this limited warranty Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and components not supplied by Dell This limited warranty does not cover any items that are in one or more of the following categories software external devices except as specifically noted accessories or parts added to a Dell system after the system is shipped from Dell accessories or parts added to a Dell system through Dell s system integration department accessories or parts that are not installed in the Dell factory or D ell Software and Peripherals products Monitors keyboards and mice that are D ell branded or that are included on Dell s standard price list are covered under this limited warranty all other monitors keyboards and mice including those sold through the D ell Software and Peripherals program are not covered Batteries for portable computers are c
119. xt 3 Click a calendar date to which you want to restore your computer The Select a Restore Point screen provides a calendar that allows you to see and select restore points All calendar dates with available restore points appear in bold 4 Select a restore point and then click Next If a calendar date has only one restore point then that restore point is automatically selected If two or more restore points are available click the restore point that you want to use NOTICE Save and close all open files and close all open programs Do not alter open or delete any files or programs until the system restoration is complete 5 Click Next The Restoration C omplete screen appears after System Restore completes collecting data and then the computer automatically restarts Solving Problems 51 www dell com support dell com K 52 HINT The CD that you need to place in your CD or DVD drive is titled Operating System Solving Problems 6 After the computer restarts click O K To change the restore point you can either repeat the steps using a different restore point or you can undo the restoration Undoing the Last System Restore 5 NOTICE Before undoing the last system restore save and close all open files and close all open programs Do not alter open or delete any files or programs until the system restoration is complete Click the Start button point to All Programs gt Syst
120. y C omputer In W indows 2000 double click the M y C omputer icon on the W indows desktop If the DVD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent W indows from recognizing the drive TEST THE DRIVE WITH ANOTHER DVD Insert another DVD to eliminate the possibility that the original DVD is defective CLEAN THE DISC Seethe Tell M eHow help file for instructions If the CD RW drive stops writing TURN OFF STANDBY IN WINDOWS BEFORE WRITING TO A CD RW DISC Seethe Tell Me How help file or search for the keyword standby in the Help and Support C enter Help in Windows 2000 To access help files see page 26 CHANGE THE WRITE SPEED TO A SLOWER RATE TheCD RW drive must receive a steady stream of data when writing If the stream is interrupted an error occurs Closing all programs before writing to the CD RW may also alleviate the problem K HINT Because of different worldwide file types not all DVD titles work in all DVD drives K HINT If you disable standby mode to write to a CD RW drive remember to reenable standby mode when you finish writing to the CD Solving Problems 39 www dell com support dell com 40 Solving Problems If you have a hard drive problem RUN SCANDISK 1 In Windows XP click the Start button and then click My C omputer In Windows 2000 double click the M y C omputer icon on the W indows deskto
121. y Disposal Your computer uses a lithium coin cell battery The lithium coin cell battery is along life battery and it is very possible that you will never need to replace it H owever should you need to replace it see page 89 Do not dispose of the battery along with household waste C ontact your local waste disposal agency for the address of the nearest battery deposit site SECTION 1 Setting Up Connecting a Printer Transferring Information to a New Computer Windows XP Only Setting Up a Home and Office Network Windows XP Only Turning Off the Computer www dell com support dell com 16 Setting Up Connecting a Printer See the documentation that came with the printer for any recommended preparation procedures such as e Removing the packaging e Installing the toner or ink cartridge e Loading paper Then follow the instructions that came with the printer to connect it to the computer If no information is provided see the following sections Parallel Printer Follow the instructions that came with the parallel printer to connect it to the computer If no information is provided then follow the instructions in this section 1 Turn off the computer see page 20 NOTICE Use only a standard IEEE parallel cable measuring 3 m 10 ft or less to connect the printer to the computer Use of a nonstandard cable may prevent the printer from working 2 Attach the parallel printer cable to th
122. y period See Contacting Dell on page 92 to find the appropriate contact information for obtaining customer assistance If warranty service is required Dell will issue a Return Material Authorization Number You must ship the products back to Dell in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment Dell will ship the repaired or replacement products to you freight prepaid if you use an address in the continental U S where applicable Shipments to other locations will be made freight collect Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If Dell repairs or replaces a product its warranty term is not extended Limited Warranty Coverage During Years Two and Three During the second and third years of this limited warranty Dell will provide on an exchange basis and subject to Dell s Exchange Policy in effect on the date of the exchange replacement parts for the Dell hardware product s covered under this limited warranty when a part requires replacement You must report each instance of hardware failure to D ell s Customer Technical Support in advance to obtain D ell s concurrence that a part should be replaced and to have Dell ship the replacement part D ell will ship parts freight prepaid if you use an addr

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