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Dell 210 Personal Computer User Manual

1. llle 39 Lockups and Software Problems 204 39 The computer does not startup llle 39 The computer stopsresponding 2 04 39 Aprogramstopsresponding a 40 A program crashes repeatedly llle 40 A program is designed for an earlier Windows operating system 40 A solid blue screen appears llle 40 Other software problems n nona aa a 41 Memory Problems 0 0 00 e 41 Mouse Problems 00000 e ee eee 42 Network Problems 0 0000 ce eee eee 43 PowerProblems 00 000 eee eee eee 43 Printer Problems 0 0000 eee eee eee ee 44 ScannerProblems 0 0000 a 45 Contents Sound and Speaker Problems 000005 46 No sound from speakers 02 0000 eee eee 46 No sound from headphones 0000 eee uae 47 Video and Monitor Problems llle 47 TIhe screan is Dl nk 4i RF mAERGXGEGG 5 GM PRESS 47 The screen is difficult to read llis 48 Troubleshooting Tools nnna anaua anaana aaa 49 Diagnostic Lights aa aaa a 49 Dell Diagnostics o pry nita ai Ses ee tea E A AS 52 When to Use the Dell Diagnostics noona aaa 52 Drivers 3 2 edu SX eade Sok s 54 WhatlsaDriver 2 222 54 Identifying Drivers 2 2 2 a 54 Reinstalling Drivers 2 lll 55 Resolving Software and Hardware Incompatibilities
2. 56 Restoring Your Operating System 2 000 56 Using Microsoft Windows XP System Restore 56 Removing and Installing Parts 61 Before YouBegin 0 eee ee ee 61 RecommendedTools 0 0000 eens 61 Turning Off YourComputer 000002 eee 61 Before Working Inside YourComputer 4 62 Removing the ComputerCover 000005 62 Inside View of Your Computer llle 64 System Board Components 00 0000 ee 65 Memory oo cos koe oe ee Rae 66 DDR2 Memory Overview 22s 66 Addressing Memory With 4 GB Configurations 68 Installing Memory llle 68 Removing Memory len 70 Contents 5 6 Dres coucou a e UP SS ea Ral he GA e 74 Connecting Drive Cables 2 0 00 eee eee 75 Drive Interface Connectors llle 75 Power Cable Connector 0000 eee eee eee ae 75 Connecting and Disconnecting Drive Cables 76 Hard Drive i nu eu bk px eet RR Sok ea doe d ee Bd 76 RemovingaHardDrive llle 176 Installing a Hard Drive llle 78 CD DVD Drive lll RR 81 Removing a CD DVD Drive 000000 ee eee 81 Installing a CD DVD Drive 2 2 lle 83 Media Card Reader 0000 eee eee eae 85 Removing a Media Card Reader 0200005 85 Installing a Media CardReader 0 000000 8
3. 2e 21 Connecting to the Internet nnau aaa 22 Setting Up Your Internet Connection a oaa aaa 22 PlayingaCDorDVD aaa a 23 Adjusting the Volume aaa a 25 Adjusting the Picture lll 25 Copying CDs and DVDs llle 25 HowtoCopyaCDorDVD 20 00 25 Using Blank CDsandDVDs 000000 eee 26 Helpf l TIPS sion rem heen SAR ec toa Seay ad e ae ae Barger 27 Power Management llle 28 Standby Mode a 28 Hibernate Mode s citn torie a e aa e a eee eee 28 Power Options Properties ooa aa a 29 Contents 3 4 Intel Viiv Technology Optional 30 Using Intel Viiv Quick Resume Technology Optional 30 Enabling the QRT Feature in System Setup 31 Enabling the ORT feature in the Operating system 31 Hyper Threading and Dual Core Technology 31 Solving Problems 62255 BA cee nes oh ee oe OSES 33 Troubleshooting Tips 2 00 00 0002s 33 Battery Problems zx ete hee SS SOS PRI ES 33 Drive Problems 2 0 000 eee ee ee es 34 CD and DVD drive problems 00000005 34 Hard drive problems nnna aaa a 35 E Mail Modem and Internet Problems 35 Error Messages 26 05 25 e044 ERA a 37 Media Card Reader Problems 2 0005 38 IEEE 1394 Device Problems 22 2 0055 38 Keyboard Problems
4. free Tee Tee Tee Tee Tee Tee Tee Tee Tee Tee Tee Tee Tee Tee Tee Tee Tee free Tee 1 800 433 9014 1 800 247 9362 1 877 459 7298 1 800 232 8544 1 800 624 9896 1 800 624 9897 1 800 695 8133 1 877 577 3355 1 800 283 2210 1 800 456 3355 1 800 695 8133 1 877 459 7298 1 800 456 3355 1 800 695 8133 1 800 289 3355 1 800 879 3355 1 888 798 7561 1 800 671 3355 1 800 357 3355 1 800 247 4618 1 800 727 8320 toll free 1 877 DELLTTY 1 877 335 5889 Specifications 131 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U S Virgin Islands E mail la techsupport dell com Technical Support toll free 1 877 702 4360 Venezuela Website www dell com ve E mail la techsupport dell com Technical Support toll free 0800 100 2513 132 Specifications Index A audio See sound battery problems 33 replacing 94 BIOS 101 boot sequence 106 changing 106 107 option settings 106 booting to a USB device 106 C cards installing 71 removing 74 slots 70 types supported 70 CD DVD drive problems 34 CD DVD RW drive problems 35 CDs 25 operating system 12 playing 23 Check Disk 35 CMOS settings clearing 109 computer cleaning 109 crashes 39 40 internal parts 64 resto
5. Technical Support projectors PDAs switches routers and so on Customer Care Large Corporate Accounts Global Customer Programs Medium Business Division Home and Small Business Division 00852 2969 3188 00852 2969 3191 00852 2969 3196 00852 3416 0906 00852 3416 0910 00852 3416 0907 00852 3416 0908 00852 3416 0912 00852 2969 3105 Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code India E mail india_support_desktop dell com india_support_notebook dell com india_support_Server dell com Technical Support Sales Large Corporate Accounts Sales Home and Small Business 1600338045 and 1600448046 1600 33 8044 1600 33 8046 Ireland Cherrywood International Access Code 00 Country Code 353 City Code 1 Website support euro dell com E mail dell_direct_support dell com Sales Ireland Sales Dell Outlet Online Ordering HelpDesk Customer Care Home User Customer Care Small Business Customer Care Corporate Customer Care Technical Support Technical Support for XPS computers only Technical Support for all other Dell computers General Fax Sales Fax Switchboard U K Customer Care dial within U K only Corporate Customer Care dial within U K only U K Sales dial within U K only 01204 4444 1850 200 778 1850 200 778 01 204 4014 01 204 4014 1850 20
6. AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the A o 0O gt Product Information Guide CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins NOTICE Only a certified service technician should perform repairs on your computer Damage due to servicing that is not authorized by Dell is not covered by your warranty NOTICE When you disconnect a cable pull on its connector or on its strain relief loop not on the cable itself Some cables have a connector with locking tabs if you are disconnecting this type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Before you connect a cable ensure that both connectors are correctly oriented and aligned NOTICE To avoid damaging the computer perform the following steps before you begin working inside the computer Turn off your computer see Turning Off Your Computer on page 61 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Disconnect any telephone or network cables from the computer Disconnect your computer and all attached devices from their
7. Sales Customer Service Main toll free 1 866 563 4425 50 81 8800 or 01 800 888 3355 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 Montserrat E mail la techsupport dell com General Support toll free 1 866 278 6822 Netherlands Antilles E mail la techsupport dell com General Support 001 800 882 1519 Netherlands Amsterdam International Access Code 00 Country Code 31 City Code 20 Website support euro dell com Technical Support for XPS Technical Support for all other Dell computers Technical Support Fax Home Small Business Customer Care Relational Customer Care Home Small Business Sales Relational Sales Home Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax 020 674 45 94 020 674 45 00 020 674 47 66 020 674 42 00 020 674 4325 020 674 55 00 020 674 50 00 020 674 47 75 020 674 47 50 020 674 50 00 020 674 47 50 New Zealand International Access Code 00 Country Code 64 Website support ap dell com E mail support ap dell com contactus General Support 0800 441 567 Nicaragua E mail la techsupport dell com Technical Support toll free 1 800 220 1378 Specifications 125 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Norway Lysaker International Access Code 00 Cou
8. Contents Finding Information K NOTE Some features or media may be optional and may not ship with your computer Some features or media may not be available in certain countries K NOTE This Owner s Manual is available as a PDF at support dell com K NOTE Additional information may ship with your computer What Are You Looking For Find It Here A diagnostic program for my computer Drivers and Utilities CD ResourceCD Drivers for my computer NOTE The Drivers and Utilities CD may be optional and may My device documentation not ship with your computer Desktop System Software DSS Documentation and drivers are already installed on your computer You can use the CD to reinstall drivers see Drivers on page 54 run the Dell diagnostics see Dell Diagnostics on page 52 or access your documentation Readme files may be included on your CD to nes x provide last minute updates about technical changes to your computer or advanced technical reference material for technicians or experienced users DRIVERS AND UTILITIES NOTE Drivers and documentation updates can be found at support dell com e Warranty information Dell Product Information Guide Terms and Conditions U S only Safety instructions Product leformatien Gurte Regulatory information Ergonomics information End User License Agreement Finding Information 9 What Are You Looking For Find It Here
9. Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts East Large Corporate Accounts East Government and Education Large Corporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporate Accounts Spare Parts toll free 1230 020 4823 toll free 800730222 toll free 1230 020 3762 toll f toll toll toll f toll toll toll f toll f toll toll toll toll f toll toll toll toll f toll toll Tee Tee Tee Tee Tee Tee Tee Tee Tee Tee Tee Tee Tee Tee Tee Tee Tee Tee 592 818 1350 800 858 2969 800 858 0950 800 858 0960 800 858 2920 800 858 2311 800 858 2060 592 818 1308 800 858 2222 800 858 2557 800 858 2055 800 858 2628 800 858 2999 800 858 2955 800 858 2020 800 858 2669 800 858 2572 800 858 2355 800 858 2811 800 858 2621 Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Colombia Website www dell com cl E mail la techsupport dell com Technical Support toll free 1 800 915 5704 Costa Rica Website www dell com cr E mail la techsupport dell com
10. How to set up my computer Setup Diagram Service Tag and Express Service Code Microsoft Windows Product Key Label 10 Finding Information Service Tag and Microsoft Windows Product Key These labels are located on your computer W DELL COM Use the Service Tag to identify your computer when you use support dell com or contact support Enter the Express Service Code to direct your call when contacting support What Are You Looking For Find It Here Solutions Troubleshooting hints and tips articles Dell Support Website support dell com from technicians online courses and frequently asked NOTE Select your region or business segment to view the questions appropriate support site Community Online discussion with other Dell customers Upgrades Upgrade information for components such as the memory hard drive and operating system Customer Care Contact information service call and order status and warranty and repair information Service and support Service call status support history service contract and online discussions with support Reference Computer documentation details on my computer configuration product specifications and white papers Downloads Certified drivers patches and software updates Desktop System Software DSS If you reinstall the operating system for your computer you should also reinstall the DSS utility DSS automatica
11. See Reinstalling Drivers on page 55 42 Solving Problems RUN THE HARDWARE TROUBLESHOOTER See Resolving Software and Hardware Incompatibilities on page 56 Network Problems AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable is firmly inserted into the network connector on the back of the computer and the network jack CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER If the link integrity light is off see Controls and Lights on page 100 no network communication exists Replace the network cable RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN CHECK YOUR NETWORK SETTINGS Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning RUN THE HARDWARE TROUBLESHOOTER See Resolving Software and Hardware Incompatibilities on page 56 Power Problems AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide IF THE POWER LIGHT IS GREEN AND THE COMPUTER IS NOT RESPONDING See Diagnostic Lights on page 49 IF THE POWER LIGHT IS BLINKING GREEN The computer is in standby mode Press a key on the keyboard move the mouse or press the power button to resume normal o
12. 29 30 Advanced Tab The Advanced tab allows you to e Place the power options icon 25 in the Windows taskbar for quick access Set the computer to prompt you for your Windows password before the computer exits from standby mode or hibernate mode Program the power button to activate standby mode activate hibernate mode or turn off the computer To program these functions click an option from the corresponding drop down menu and click OK Hibernate Tab The Hibernate tab allows you to enable hibernate mode If you want to use the hibernate settings you defined on the Power Schemes tab click the Enable hibernate support check box on the Hibernate tab For more information on power management options 1 Click the Start button then click Help and Support 2 Inthe Help and Support window click Performance and maintenance 3 Inthe Performance and maintenance window click Conserving power on your computer Intel Viiv Technology Optional Intel Viiv technology is a technology aimed at the digital home enthusiast that includes A BIOS that supports Intel Quick Resume Technology e Device drivers This technology allows the user s system to quickly return to an active state after non use Intel Viiv technology is an option for systems that are ordered with Microsoft Windows XP Media Center Edition 2005 and dual core processors Using Intel Viiv Quick Resume Technology Optional When running in the Intel Viiv Q
13. Bermuda Website www dell com bm E mail la techsupport dell com Technical Support toll free 1 877 890 0754 Bolivia Website www dell com bo E mail la techsupport dell com General Support toll free 800 10 0238 114 Specifications Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Brazil Website www dell com br International Access Code 00 Country Code 55 City Code 51 E mail BR TechSupport dell com Customer Care and Tech Support Technical Support Fax Customer Care Fax 0800 90 3355 51 2104 5470 51 2104 5480 Sales 0800 722 3498 British Virgin Islands General Support toll free 1 866 278 6820 Brunei Technical Support Penang Malaysia 604 633 4966 Country Code 673 Customer Care Penang Malaysia Transaction Sales Penang Malaysia 604 633 4888 604 633 4955 Canada North York Ontario International Access Code 011 Online Order Status www dell ca ostatus AutoTech automated Hardware and Warranty Support Customer Service Home Sales Small Business Customer Service med large business government Customer Service printers projectors televisions handhelds digital jukebox and wireless Hardware Warranty Support Home Sales Small Business Hardware Warranty Support med large bus government Hardware Warranty Support printers
14. Dell not under the Dell brand printers scanners cameras games etc Support for all third party software and peripherals is provided by the original manufacturer of the product FCC Notices U S Only FCC Class B This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference with radio and television reception This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation NOTICE The FCC regulations provide that changes or modifications not expressly approved by Dell Inc could void your authority to operate this equipment Specifications 111 112 These limits are designed to provide reasonable protection against harmful interference in a residential installation However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference with radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of th
15. Ensure that the headphone cable is securely inserted into the headphone connector see Front and Back View of the Computer on page 13 ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Video and Monitor Problems AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide K NOTE See the monitor documentation for troubleshooting procedures The screen is blank CHECK THE MONITOR CABLE CONNECTION Ensure that the monitor cable is connected as shown on the setup diagram for your computer Remove any video extension cables and connect the monitor directly to the computer Swap the computer and monitor power cables to determine if the monitor s power cable is defective Check the connectors for bent or broken pins it is normal for monitor cable connectors to have missing pins CHECK THE MONITOR POWER LIGHT If the power light is lit or blinking the monitor has power If the power light is off firmly press the button to ensure that the monitor is turned on If the power light is blinking press a key on the keyboard or move the mouse to resume normal operation Solving Problems 47 TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device
16. Enter to access the menu K NOTE Write down your current boot sequence in case you want to restore it Press the up and down arrow keys to move through the list of devices Press the spacebar to enable or disable a device enabled devices have a checkmark Press the lt u gt key or the lt d gt key to move a selected device up or down the list Jumper Settings Specifications 107 108 Jumper Setting Description CLRPSWD Password features are enabled default setting Password features are disabled CLRCMOS The real time clock has not been reset The real time clock is being reset jumpered temporarily E 113 B jumpered unjumpered Clearing Forgotten Passwords AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the 1 2 3 A 10 11 12 Product Information Guide NOTICE This process erases both the system and administrator passwords Follow the procedures in Before You Begin on page 61 Remove the computer cover Removing the Computer Cover on page 62 Locate the 2 pin password jumper CLRPSWD on the system board and remove the jumper to clear the password see System Board Components on page 65 Replace the computer cover see Replacing the Computer Co
17. Guide LA NOTE Connect the modem to an analog telephone jack only The modem does not operate while itis connected to ad CHECK igital telephone network THE MICROSOFT OUTLOOK EXPRESS SECURITY SETTINGS If you cannot open your e mail attachments 1 In Outlook Express click Tools click Options and then click Security 2 Click Do not allow attachments to remove the checkmark as needed Solving Problems 35 36 CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK USE A DIFFERENT TELEPHONE LINE Verify that the telephone line is connected to the jack on the modem the jack has either a green label or a connector shaped icon next to it Ensure that you hear or feel a click when you insert the telephone line connector into the modem Disconnect the telephone line from the modem and connect it to a telephone Listen for a dial tone If you have other telephone devices sharing the line such as an answering machine fax machine surge protector or line splitter then bypass them and use the telephone to connect the modem directly to the telephone wall jack If you are using a line that is 3 m 10 ft or more in length try a shorter one RUN THE MODEM HELPER DIAGNOSTICS Click the Start button point to All Programs and then click Modem Helper Follow the instructions on the screen to identify and resolve modem problems Modem He
18. and you experience recording problems check for available software patches on the Sonic support website at www sonic com The DVD writable drives installed in Dell computers can write to and read DVD R DVD RW and DVD R DL dual layer media but cannot write to and may not read DVD RAM or DVD R DL media LA NOTE Most commercial DVDs have copyright protection and cannot be copied using Roxio Creator Plus Setting Up and Using Your Computer 25 1 Click the Start button point to All Programs Roxio Creator Projects and then click RecordNow Copy 2 Under the Copy tab click Disc Copy 3 To copy the CD or DVD e Ifyou have one CD DVD drive ensure that the settings are correct and click the Disc Copy button The computer reads your source CD or DVD and copies the data to a temporary folder on your computer hard drive When prompted insert a blank CD or DVD into the drive and click OK e f you have two CD DVD drives select the drive into which you have inserted your source CD or DVD and click the Disc Copy button The computer copies the data from the source CD or DVD to the blank CD or DVD Once you have finished copying the source CD or DVD the CD or DVD that you have created automatically ejects Using Blank CDs and DVDs CD RW drives can write to CD recording media only including high speed CD RW media while DVD writable drives can write to both CD and DVD recording media Use blank CD Rs to record music or permanently
19. do not set it on a hard surface Instead set the drive on a surface such as a foam pad that will sufficiently cushion it NOTICE If you are replacing a hard drive that contains data you want to keep back up your files before you begin this procedure Check the documentation for the drive to verify that it is configured for your computer Removing a Hard Drive 1 Follow the procedures in Before You Begin on page 61 2 Pressin on the blue tabs on each side of the drive and slide the drive up and out of the computer Removing and Installing Parts 1 tabs 2 2 hard drive NOTICE Do not pull the drive out of the computer by the drive cables Doing so may cause damage to cables and the cable connectors 3 Lift the drive out of the computer and disconnect the power and hard drive cables from the drive 1 power cable 2 hard drive cable or serial ATA data cable Removing and Installing Parts 77 Installing a Hard Drive 1 Unpack the replacement hard drive and prepare it for installation 2 Check the documentation for the drive to verify that it is configured for your computer K NOTE If your replacement hard drive does not have the plastic guide bracket attached remove the bracket from the old drive by unsnapping it from the drive Snap the bracket onto the new drive 1 tabs 2 2 drive 3 drive screw holes 4 drive bracket 78 Removing and Installing Parts 3 Connect the power cable and hard drive or
20. down the error code and problem description exactly as it appears and follow the instructions on the screen If you cannot resolve the problem contact Dell see Contacting Dell on page 112 LA NOTE The Service Tag for your computer is located atthe top of each test screen When contacting Dell support have your Service Tag ready The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem description Help Describes the test and any requirements for running the test Configuration Displays the hardware configuration for the selected device Custom Test The Dell Diagnostics obtains configuration information for all devices from only system setup memory and various internal tests and it displays the information in the device list in the left pane of the screen NOTE The device list may not display the names of all the components installed on your computer or all devices attached to your computer Parameters Allows you to customize the test if applicable by changing the test settings Custom Test only Troubleshooting Tools 53 54 Drivers What Is a Driver A driver is a program that controls a device such as a printer mouse or keyboard All devices require a driver program A driver acts
21. drive bay Serial ATA drive USB memory devices floppy drive CD drive DVD drive DVD RW drive DVD CD RW combo drive DVD RW drive and Media Card Reader one bay for l inch high hard drive Connectors External connectors IEEE 1394 Video Specifications one 6 pin powered back panel connector one 6 pin powered front panel connector 15 hole D SUB connector Connectors USB Audio Network adapter Modem Temperature Sensor System board connectors Serial ATA Fan PCI Express x1 PCI Express x16 USB MDC Floppy connector Front panel Power Processor power IEEE 1394 10 pin header for optional Media Card Reader 3 5 inch bay device and two front panel and six back panel USB 2 0 compliant connectors NOTE The 10 pin header connector used for the optional Media Card Reader is populated with only nine pins for keying purposes six back panel connectors for line in line out headphone rear surround sound microphone side surround sound and center Low Frequency Effects LFE channel back panel S PDIF connector front panel miniature headphone connector for line out front panel microphone connector RJ45 connector RJ11 MDC 1 5 connector and internally accessible 3 pin header that connects the modem to RJ11 one 2 pin connector two 7 pin connectors two 5 pin connectors one for the CPU fan and one for the optional hard disk fan connector 36 pin connector 164 pin conne
22. either in DIMM connectors 1 and 2 or DIMM connectors 3 and 4 LA NOTE Memory purchased from Dell is covered under your computer warranty Removing and Installing Parts 67 Addressing Memory With 4 GB Configurations Your computer supports a maximum of 4 GB of memory when you use two 2 GB DIMMs Current operating systems such as Microsoft Windows XP can use a maximum of 4 GB of address space however the amount of memory available to the operating system is less than 4 GB Certain components within the computer require address space in the 4 GB range Any address space reserved for these components cannot be used by computer memory Installing Memory AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before You Begin on page 61 Remove the CD DVD drive see Removing a CD DVD Drive on page 81 Remove the optional Media Card Reader or optional floppy drive see Removing a Media Card Reader on page 85 or Removing a Floppy Drive on page 89 if installed 4 Press out the securing clip at each end of the memory module connector he 1 memory c
23. electrical outlets and then press the power button to ground the system board CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Remove the computer cover see Removing the Computer Cover on page 62 NOTICE Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components Removing the Computer Cover AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the 1 62 Product Information Guide Shut down the computer through the Start menu see Turning Off Your Computer on page 61 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Disconnect any telephone or telecommunication lines from the computer Removing and Installing Parts 3 Disconnect your computer and all attached devices from their electrical outlets and then press the power button to ground the system board CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover NOTICE Ensure that sufficient space exists to support the removed cover at least 30 cm 1 ft of desktop
24. in the following table If you need assistance in determining which codes to use contact a local or international operator K NOTE The contact information provided was deemed correct at the time that this document went to print and is subject to change Specifications Country City International Access Code Area Codes Local Numbers and Department Name or Service Area Website and E Mail Address Country Code Toll Free Numbers City Code Anguilla Website www dell com ai E mail la techsupport dell com Technical Support toll free 800 335 0031 Antigua and Barbuda Website www dell com ag E mail la techsupport dell com Technical Support 1 800 805 5924 Aomen Technical Support Dell Dimension Dell 0800 105 Inspiron Dell OptiPlex Dell Latitude and Dell Precision Technical Support servers and storage 0800 105 Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Website www dell com ar E mail la techsupport dell com E mail for desktop and portable computers la techsupport dell com E mail for servers and EMC storage products la_enterprise dell com toll free 0 800 444 0730 toll free 800 222 0154 toll free 0 800 444 0724 0 810 444 3355 Customer Care Technical Support Technical Support Services Sales Aruba Website www dell com aw E mail la techsupport dell com Technical Support toll free 800 1578 Australia Sy
25. installing the components in your computer Unless otherwise noted each procedure assumes that the following conditions exist e You have performed the steps in Turning Off Your Computer on page 61 and Before Working Inside Your Computer on page 62 e You have read the safety information in your Dell Product Information Guide Acomponent can be replaced or if purchased separately installed by performing the removal procedure in reverse order Recommended Tools The procedures in this document may require the following tools Small flat blade screwdriver e Phillips screwdriver Turning Off Your Computer NOTICE To avoid losing data save and close any open files and exit any open programs before you turn off your computer 1 Shut down the operating system a Save and close any open files exit any open programs click Start and then click Turn Off Computer b In the Turn off computer window click Turn off The computer turns off after the operating system shutdown process finishes 2 Ensure that the computer and any attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for 4 seconds Removing and Installing Parts 61 Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety
26. on page 101 to make sure the boot sequence is correct for the devices installed on your computer If the problem persists contact Dell see Contacting Dell on page 112 Troubleshooting Tools 51 Dell Diagnostics AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide When to Use the Dell Diagnostics If you experience a problem with your computer perform the checks in Solving Problems on page 33 and run the Dell Diagnostics before you contact Dell for technical assistance K NOTE The Dell Diagnostics only operate on Dell computers Starting the Dell Diagnostics 1 2 52 Turn on or restart your computer When the DELL logo appears press lt F12 gt immediately K NOTE Keyboard failure may result when a key is held down for extended periods of time To avoid possible keyboard failure press and release lt F12 gt in even intervals to open the Boot Device Menu If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again At the Boot Device Menu use the up and down arrow keys or press the appropriate number on the keyboard to highlight Boot to Utility Partition and then press lt Enter gt K NOTE The Quickboot feature changes the boot sequence for the current boot only Upon restart the computer boots acc
27. on the other connector Serial ATA cables go to the pin 1 end of the connector The pin 1 end of a connector on a board or a card is usually indicated by a silk screened I printed directly on the board or card NOTICE When you connect a SATA interface cable do not place the colored stripe away from pin 1 of the connector Reversing the cable prevents the drive from operating and could damage the controller the drive or both Serial ATA Connector 1 aoe p 2 M 1 SATA interface cable 2 interface connector Power Cable Connector To connect a drive using the power cable locate the power input connector on the system board EN E 1 powerinput connector 2 power cable connector Removing and Installing Parts 75 76 Connecting and Disconnecting Drive Cables When connecting and disconnecting a serial ATA data cable hold the cable by the black connector at each end The serial ATA interface connectors are keyed for correct insertion that is a notch or a missing pin on one connector matches a tab or a filled in hole on the other connector Hard Drive AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide AN CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover NOTICE To avoid damage to the drive
28. projectors televisions handhelds digital jukebox and wireless Sales Home Sales Small Business Sales med large bus government Spare Parts Sales amp Extended Service Sales toll free 1 800 247 9362 toll free 1 800 847 4096 toll free 1 800 326 9463 toll free 1 800 847 4096 toll free 1 800 906 3355 toll free 1 800 387 5757 1 877 335 5767 toll free 1 800 387 5752 toll free 1 800 387 5755 1 866 440 3355 Cayman Islands E mail la techsupport dell com Technical Support toll free 1 877 261 0242 Specifications 115 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Chile Santiago Country Code 56 City Code 2 China Xiamen Country Code 86 City Code 592 116 Specifications Website www dell com cl E mail la techsupport dell com Sales and Customer Support Technical Support CTC Technical Support ENTEL Technical Support website support dell com cn Technical Support E mail cn_support dell com Customer Care E mail customer_cn dell com Technical Support Fax Technical Support Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support servers and storage Technical Support projectors PDAs switches routers and so on Technical Support printers Customer Care Customer Care Fax
29. store data files After the maximum storage capacity of a CD R is reached you cannot write to that CD R again see the Sonic documentation for more information Use blank CD RWs if you plan to erase rewrite or update information on the CD later Blank DVD Rs can be used to permanently store large amounts of data After you create a DVD R disc you may not be able to write to that disc again if the disc is finalized or closed during the final stage of the disc creation process Use blank DVD RWs if you plan to erase rewrite or update information on the disc later CD Writable Drives Media Type Read Write Rewritable CD R Yes Yes No CD RW Yes Yes Yes 26 Setting Up and Using Your Computer DVD Writable Drives Media Type Read Write Rewritable CD R Yes Yes No CD RW Yes Yes Yes DVD R Yes Yes No DVD R Yes Yes No DVD RW Yes Yes Yes DVD RW Yes Yes Yes DVD R DL Yes Yes No Helpful Tips e Use Microsoft Windows Explorer to drag and drop files to a CD R or CD RW only after you start Roxio Creator Plus and open a Creator project Use CD Rs to burn music CDs that you want to play in regular stereos CD RWs may not play in many home or car stereos You cannot create audio DVDs with Roxio Creator Plus Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed Commercially available DVD players used in home theater systems may not support all available DVD formats For
30. such as a lamp CHECK THE DIAGNOSTIC LIGHTS See Diagnostic Lights on page 49 The screen is difficult to read CHECK THE MONITOR SETTINGS See the monitor documentation for instructions on adjusting the contrast and brightness demagnetizing degaussing the monitor and running the monitor self test MOVE THE SUBWOOFER AWAY FROM THE MONITOR If your speaker system includes a subwoofer ensure that the subwoofer is at least 60 cm 2 ft away from the monitor MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans fluorescent lights halogen lamps and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click Start click Control Panel and then click Appearance and Themes 2 Click Display then click the Settings tab 3 Adjust Screen resolution and Color quality settings as needed 48 Solving Problems Troubleshooting Tools Diagnostic Lights AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide To help you troubleshoot a problem your computer has four lights labeled 1 2 3 and 4 on the front panel see Front View on page 13 When the computer starts normally the lights flash before turning off If the computer malfunctions the sequence of
31. the system board d Replace the other end of the modem cable to the RJ11 internal connector 4 Replace the computer cover see Replacing the Computer Cover on page 96 Battery AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis A coin cell battery maintains computer configuration date and time information The battery can last several years If you have to repeatedly reset time and date information after turning on the computer replace the battery A CAUTION A new battery can explode if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions Replacing the Battery K NOTE For information regarding the type of coin cell battery see Power on page 100 1 Record all the screens in system setup see System Setup on page 101 so that you can restore the correct settings in step 9 2 Follow the procedures in Before You Begin on page 61 94 Removing and Installing Parts Remove the computer cover see Removing the Computer Cover on page 62 Locate th
32. then restart your computer Solving Problems 39 A program stops responding END THE PROGRAM 1 Press lt Ctrl gt Shift lt Esc gt simultaneously to access the Windows Task Manager 2 Click the Applications tab 3 Click to select the program that is no longer responding 4 Click End Task A program crashes repeatedly LA NOTE Most software includes installation instructions in its documentation or on a floppy disk or CD CHECK THE SOFTWARE DOCUMENTATION If necessary uninstall and then reinstall the program A program is designed for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD The Program Compatibility Wizard configures a program so that it runs in an environment similar to non Windows XP operating system environments 1 Click the Start point to All Programs Accessories and then click Program Compatibility Wizard 2 n the welcome screen click Next 3 Follow the instructions on the screen A solid blue screen appears TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer 40 Solving Problems Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION Ensure that the program is compatible with the operating system inst
33. toll free 1 888 799 5908 Specifications 129 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Turks and Caicos Islands Website www dell com tc E mail la techsupport dell com General Support toll free 1 877 441 4735 U K Bracknell International Access Code 00 Country Code 44 City Code 1344 Website support euro dell com E mail dell_direct_support dell com Customer Care website support euro dell com uk en ECare form home asp Sales Home and Small Business Sales Corporate Public Sector Sales Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts 500 5000 employees Global Accounts Customer Care Central Government Customer Care Local Government amp Education Customer Care Health Customer Care Technical Support Technical Support for XPS computers only Technical Support Corporate Preferred Accounts PAD 1000 employees Technical Support for all other products General Home and Small Business Fax 0870 907 4000 01344 860 456 0870 906 0010 0134 4 373 185 0870 906 0010 0134 0134 0134 0134 4 373 186 4 373 193 4 373 199 4 373 194 0870 366 4180 0870 908 0500 0870 353 0800 0870 907 4006 Uruguay 130 Specifications Website www dell com uy E mail la techsupport dell c
34. touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before You Begin on page 61 2 Press out the securing clip at each end of the memory module connector 3 Grasp the module and pull up If the module is difficult to remove gently ease the module back and forth to remove it from the connector Cards AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis Your Dell computer provides the following slots for PCI Express cards One PCI Express x16 card slot One PCI Express x1 card slot LA NOTE The slots for the PCI Express x16 and PCI Express x1 cards are half height slots m 2 B o 1 PCI Express x16 card 2 PCI Express x1 card 3 PCI Express x1 card slot 4 PCI Express x16 card slot 70 Removing and Installing Parts If you are installing or replacing a PCI Express card follow the procedures in the next section If you are removing but not replacing a card see Removing a PCI Express Card on page 74 If you are replacing a card remove the current driver for the card from the operating system Installing a PCI Express Card 1 Follow t
35. 0 982 1850 200 722 1850 543 543 01 204 0103 01 204 4444 0870 906 0010 0870 907 4499 0870 907 4000 Specifications 121 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Italy Milan International Access Code 00 Country Code 39 City Code 02 Jamaica 122 Specifications Website support euro dell com Home and Small Business Technical Support Customer Care Fax Switchboard Corporate Technical Support Customer Care Fax Switchboard E mail la techsupport dell com Technical Support dial from within Jamaica only 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12 02 577 826 90 02 577 825 55 02 575 035 30 02 577 821 toll free 1 800 326 6061 or toll free 1 800 975 1646 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Japan Kawasaki International Access Code 001 Country Code 81 City Code 44 Website support jp dell com Technical Support servers Technical Support outside of Japan servers Technical Support Dimension and Inspiron Technical Support outside of Japan Dimension and Inspiron Technical Support Dell Precision OptiPlex and Latitude Technical Support outside of Japan
36. 102 options 103 screens 102 T technical support policy 110 troubleshooting Dell Diagnostics 52 diagnostic lights 49 Hardware Troubleshooter 56 Help and Support Center 11 restore to previous operating state 56 tips 33 TV connect to computer 20 U USB booting to devices 106 V video problems 47 volume adjusting 46 warranty information 9 Windows XP Device Driver Rollback 55 Hardware Troubleshooter 56 Help and Support Center 11 Hyper Threading 31 Network Setup Wizard 21 Program Compatibility Wizard 40 reinstalling 12 restoring 56 scanner 46 System Restore 56 wizards Network Setup Wizard 21 Program Compatibility Wizard 40
37. 7 Floppy Drive Optional 2 2 000002 2 eee 89 Removing a Floppy Drive 02 2202000 89 Installing a Floppy Drive 2 22200000 91 Modem 2 2 ius 66 4 eed OR Boy Pek aoe EX S4 AWE A eder 93 Replacing the Modem 00 0000002 93 Battery oon ha EE ERA ho n a ee ee 94 Replacing the Battery 200 2002 000 94 Replacing the Computer Cover 00 00 96 Specifications s cauce Sv se ons Fee A OR ee 97 System Setup vo Be ohn ee Ba a pup SAAS 101 Overviews iocus oe been Ae ee DES ta ee bates 101 Entering System Setup 00000 eee eae 102 System Setup Options 2 2 ee 103 Boot Sequence 5v eee y A ga YA 106 Jumper Settings 2 0 ee 107 Clearing Forgotten Passwords 2 0 108 Clearing CMOS Settings 0 0000000 109 Contents Computer Keyboard and Monitor 05 109 MOUSG oc ce oho rest E roe Mt serene Reds ene ae ied rot 110 CDs and DVDS ie x eee ete ee eps SS 110 Dell Technical Support Policy US Only 110 Definition of Dell Installed Software and Peripherals 111 Definition of Third Party Software and Peripherals 111 FCC Notices U S Only 0 2 0 00000008 111 FCG Class Bi ete eg a rues ben We A ee 111 Contacting Dell 2 2 2 llle 112 Index avez ona tienes nite tases yale DENS 133 Contents 7 8
38. ATE INTERFERENCE Some possible causes of interference are C tr Power keyboard and mouse extension cables Too many devices connected to the same power strip Multiple power strips connected to the same electrical outlet Printer Problems AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide K NOTE If you need technical assistance for your printer contact the printer s manufacturer HECK THE PRINTER DOCUMENTATION See the printer documentation for setup and oubleshooting information ENSURE THAT THE PRINTER IS TURNED ON Solving Problems CHECK THE PRINTER CABLE CONNECTIONS See the printer documentation for cable connection information Ensure that the printer cables are securely connected to the printer and the computer see Printer Cable on page 17 TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS 1 Click Start click Control Panel and then click Printers and Other Hardware 2 Click View installed printers or fax printers If the printer is listed right click the printer icon 3 Click Properties then click the Ports tab For a USB printer ensure that Print to the following port s is set to USB REINSTALL THE PRINTER DRIVER See the printer documentation for information on re
39. Austin Texas U S A Fax Technical Support and Customer Service Austin Texas U S A Sales Austin Texas U S A SalesFax Austin Texas U S A Website support euro dell com Support Home Small Business Sales 512 728 4093 512 728 3619 512 728 3883 512 728 4397 512 728 4600 or 512 728 3772 342 08 08 075 32 0 2 713 15 96 Corporate Sales 26257781 Customer Care 32 0 2 481 91 19 Fax 26 25 77 82 Macao Technical Support toll free 0800 105 Country Code 853 Customer Service Xiamen China 34 160 910 Transaction Sales Xiamen China 29 693 115 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 124 Specifications Website support ap dell com Technical Support Dell Precision OptiPlex and Latitude Technical Support Dimension Inspiron and Electronics and Accessories Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Care Transaction Sales Corporate Sales toll free 1 800 880 193 toll free 1 800 881 306 toll free 1800 881 386 toll free 1800 881 306 option 6 toll free 1 800 888 202 toll free 1 800 888 213 Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Mexico E mail la techsupport dell com International Access Code 00 Country Code 52 Technical Support TelMex
40. Dell Precision OptiPlex and Latitude Technical Support PDAs projectors printers routers Technical Support outside of Japan PDAs projectors printers routers Faxbox Service 24 Hour Automated Order Status Service Customer Care Business Sales Division up to 400 employees Preferred Accounts Division Sales over 400 employees Public Sales government agencies educational institutions and medical institutions Global Segment Japan Individual User Switchboard toll free 0120 198 498 81 44 556 4162 toll free 0120 198 226 81 44 520 1435 toll free 0120 198 433 81 44 556 3894 toll free 0120 981 690 81 44 556 3468 044 556 3490 044 556 3801 044 556 4240 044 556 1465 044 556 3433 044 556 5963 044 556 3469 044 556 1760 044 556 4300 Korea Seoul International Access Code 001 Country Code 82 City Code 2 E mail krsupport dell com Support Support Dimension PDA Electronics and Accessories Sales Fax Switchboard toll free 080 200 3800 toll free 080 200 3801 toll free 080 200 3600 2194 6202 2194 6000 Specifications 123 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Latin America Luxembourg International Access Code 00 Country Code 352 Customer Technical Support Austin Texas U S A Customer Service
41. ICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis Replacing the Modem 1 Follow the procedures in Before You Begin on page 61 LA NOTE For easier access to the modem it may be necessary to remove the power cable from the power connector on the system board see System Board Components on page 65 1 pull tab 2 modem cable 3 screws 2 4 RJ11 internal connector 5 modem 6 T shaped connector attached RJLIINT to the modem cable Removing and Installing Parts 93 2 Remove the existing modem a Remove the modem cable from the RJ11 internal connector b Use a small Phillips screwdriver to remove the two screws securing the modem to the system board and set the screws aside c Pull straight up on the attached pull tab to lift the modem out of its connector on the system board d Remove the modem cable from the modem 3 Install the new modem a Replace the T shaped connector of the modem cable to the modem b Align the modem with the screw holes and press the modem into its connector on the system board NOTICE The connectors are keyed to ensure correct insertion If you feel resistance check the connectors and realign the card c Use a Phillips screwdriver to replace and tighten the two screws that secure the modem to
42. It is recommended that you do not remove PC Restore from your computer even to gain additional hard drive space If you remove PC Restore from the hard drive you can never recall it and you will not be able to use PC Restore to return your computer s operating system to its original state 1 2 3 Log on to the computer as a local administrator In Windows Explorer go to c dell utilities DSR Double click the filename DSRIRRemv2 exe LA NOTE If you do not log on as a local administrator a message appears stating that you must log on as administrator Click Quit and then log on as a local administrator LA NOTE If the partition for PC Restore does not exist on your computer s hard drive a message appears stating that the partition was not found Click Quit there is no partition to delete Click OK to remove the PC Restore partition on the hard drive Click Yes when a confirmation message appears The PC Restore partition is deleted and the newly available disk space is added to the free space allocation on the hard drive Right click Local Disk C in Windows Explorer click Properties and verify that the additional disk space is available as indicated by the increased value for Free Space Click Finish to close the PC Restore Removal window Restart the computer Troubleshooting Tools 59 60 Troubleshooting Tools Removing and Installing Parts Before You Begin This chapter provides procedures for removing and
43. N CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 1 Ensure that all cables are connected and fold cables out of the way Gently pull the power cables toward you so that they do not get caught underneath the drives 2 Ensure that no tools or extra parts are left inside the computer Install the cover a Align the bottom of the cover with the tabs located along the bottom of edge of the computer b Using the tabs as leverage rotate the cover downward c Snap the cover into place by pulling back on the cover release latch and then releasing the latch when the cover is properly seated d Ensure that the cover is seated correctly before moving the computer to the upright position NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer 4 Connect your computer and devices to electrical outlets and turn them on 96 Removing and Installing Parts Specifications Processor Processor types Level 2 L2 cache Intel Pentium 4 Pentium D Celeron D Intel Core processor 1 MB for Pentium 4 5XX processors with Hyper Threading 2 MB for Pentium 4 6XX processors with Hyper Threading 2 x 2 MB for Pentium D 9XX processors with dual core 2 x 1 MB for Pentium D 8XX processors with dual core 256K for Celeron D 3XX processors 2 MB for Intel Core E6400 process
44. OK Troubleshooting Tools 57 Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard disk space available System Restore is automatically disabled To determine if System Restore is enabled Click Start then click Control Panel Under Pick a Category click Performance and Maintenance Click System In the System Properties window click the System Restore tab ar c N Ensure that Turn off System Restore is unchecked LA NOTE To disable System Restore check Turn off System Restore Using Dell PC Restore by Symantec K NOTE Dell PC Restore is available only on computers purchased in certain regions Use Dell PC Restore by Symantec only as the last method to restore your operating system PC Restore restores your hard drive to the operating state it was in when you purchased the computer Any programs or files added after you received your computer including data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail messages digital photos music files etc If possible back up all data before using PC Restore NOTICE Using PC Restore permanently deletes all data on the hard drive and removes any applications or drivers installed after you received your computer If possible back up the data before using PC Restore To use PC Restore 1 Turn on the computer During the boot process a blue bar with www dell com appears at the
45. REPLACE THE BATTERY If you have to repeatedly reset time and date information after turning on the computer or if an incorrect time or date displays during start up replace the battery see Replacing the Battery on page 94 If the battery still does not work properly contact Dell see Contacting Dell on page 112 Solving Problems 33 Drive Problems AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide ENSURE THAT MicRosorr WINDOWS RECOGNIZES THE DRIVE Click the Start button then click My Computer If the floppy CD or DVD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive TEST THE DRIVE nsert another floppy disk CD or DVD to eliminate the possibility that the original drive is defective nsert a bootable floppy disk and restart the computer NOTE This system supports an optional USB floppy drive CLEAN THE DRIVE OR DISK See Cleaning Your Computer on page 109 CHECK THE CABLE CONNECTIONS RUN THE HARDWARE TROUBLESHOOTER See Resolving Software and Hardware Incompatibilities on page 56 RUN THE DELL DIAGNOSTICS See Dell Diagnostics on page 52 CD and DVD drive problems K NOTE High speed CD or DVD drive vibration is normal and may cause noise which does not indicate a defect in
46. SATA cable to the drive 1 power cable 2 hard drive plastic latch 3 hard drive cable or serial ATA data cable 4 open bay 4 Check all connectors to be certain that they are properly cabled and firmly seated Gently slide the drive into the open bay until the hard drive plastic latch attaches to the hard drive holder on the chassis LA NOTE The plastic latch fits into a small rectangular hole on the chassis The rectangular hole is larger than the other small holes on the back of the chassis Removing and Installing Parts 79 1 tabs 2 2 hard drive 3 hard drive holder on the chassis 4 hard drive plastic latch 6 Align the drive screw holes with the screws projecting up on the heat sink holder 7 Firmly press on the blue tab on each side of the drive until you hear a click 8 Replace the computer cover Replacing the Computer Cover on page 96 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 9 Connect your computer and devices to electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 80 Removing and Installing Parts CD DVD Drive AN CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide AN CAUTION To guard against electrical shock always unplug your computer fro
47. Schemes tab Advanced tab and Hibernate tab To exit from hibernate mode press the power button The computer may take a short time to exit from hibernate mode Because the keyboard and mouse do not function in hibernate mode pressing a key on the keyboard or moving the mouse does not bring the computer out of hibernation Setting Up and Using Your Computer Because hibernate mode requires a special file on your hard drive with enough disk space to store the contents of the computer memory Dell creates an appropriately sized hibernate mode file before shipping the computer to you If the computer s hard drive becomes corrupted Windows XP recreates the hibernate file automatically Power Options Properties Define your standby mode settings hibernate mode settings and other power settings in the Power Options Properties window To access the Power Options Properties window 1 Click Start then click Control Panel 2 Under Pick a category click Performance and Maintenance 3 Under or pick a Control Panel icon click Power Options 4 Define your power settings on the Power Schemes tab Advanced tab and Hibernate tab Power Schemes Tab Each standard power setting is called a scheme If you want to select one of the standard Windows schemes installed on your computer choose a scheme from the Power schemes drop down menu The settings for each scheme appear in the fields below the scheme name Each scheme has different settings fo
48. Technical Support toll free 800 012 0232 Czech Republic Prague International Access Code 00 Country Code 420 Denmark Copenhagen International Access Code 00 Country Code 45 Website support euro dell com E mail czech_dell dell com Technical Support Customer Care Fax Technical Fax Switchboard Website support euro dell com Technical Support for XPS Technical Support for all other Dell computers Customer Care Relational Home Small Business Customer Care Switchboard Relational Switchboard Fax Relational Switchboard Home Small Business Switchboard Fax Home Small Business 22537 2727 22537 2707 22537 2714 22537 2728 22537 2711 7010 0074 7023 0182 7023 0184 3287 5505 3287 1200 3287 1201 3287 5000 3287 5001 Dominica Website www dell com dm E mail la techsupport dell com General Support toll free 1 866 278 6821 Dominican Republic Website www dell com do E mail la techsupport dell com Technical Support toll free 1 888 156 1834 or toll free 1 888 156 1584 Specifications 117 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Ecuador Website www dell com ec E mail la techsupport dell com General Support calling from Quito General Support calling from Guayaquil toll free 999 119 877 655 3355 toll fr
49. When the name of the appropriate driver appears click Next Click Finish and restart your computer Troubleshooting Tools 55 56 If Device Driver Rollback and manually reinstalling the driver do not resolve the problem use System Restore to return your computer to the operating state that existed before you installed the new driver see Using Microsoft Windows XP System Restore on page 56 Resolving Software and Hardware Incompatibilities If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility 1 Click Start then click Help and Support 2 ypehardware troubleshooter in the Search field then click the arrow to start the search 3 Click Hardware Troubleshooter in the Search Results list 4 In the Hardware Troubleshooter list click I need to resolve a hardware conflict on my computer and then click Next Restoring Your Operating System You can restore your operating system in the following ways e Microsoft Windows XP System Restore returns your computer to an earlier operating state without affecting data files Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer K NOTE Dell PC Restore is av
50. a list of formats supported by your DVD player see the documentation provided with your DVD player or contact the manufacturer Do not burn a blank CD R or CD RW to its maximum capacity for example do not copy a 650 MB file to a blank 650 MB CD The CD RW drive needs 1 2 MB of blank space to finalize the recording Use a blank CD RW to practice CD recording until you are familiar with CD recording techniques If you make a mistake you can erase the data on the CD RW and try again You can also use blank CD RWs to test music file projects before you record the project permanently to a blank CD R See the Sonic website at www sonic com for additional information Setting Up and Using YourComputer 27 28 Power Management The Microsoft Windows XP power management features can reduce the amount of electricity your computer uses when it is on and you are not using it You can reduce power to just the monitor or the hard drive or you can use standby mode or hibernate mode to reduce power to the entire computer When the computer exits from a power conservation mode the Windows desktop is restored to the state it was in before it entered the mode K NOTE If your computer has a card in the PCI Express x16 slot and you add a peripheral that does not support S3 suspend your computer will not be able to enter stand by K NOTE Windows XP Professional includes security and networking features not available in Windows XP Home Edition Wh
51. a working graphics card into your computer f the problem persists or the computer has integrated graphics contact Dell see Contacting Dell on page 112 A possible floppy drive or hard drive failure has occurred Reseat all power and data cables 0000 Reinstall all USB devices and check all cable connections A possible USB failure has occurred 0000 9090 No memory modules are detected f two or more memory modules are installed remove the modules see Removing Memory on page 70 then reinstall one module see Installing Memory on page 68 and restart the computer If the computer starts normally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error If available install properly working memory of the same type into your computer see Installing Memory on page 68 If the problem persists contact Dell see Contacting Dell on page 112 Memory modules are detected but a memory configuration or compatibility error has occurred Ensure that no special requirements for memory module connector placement exist see Memory on page 66 00090 Ensure that the memory you are using is supported by your computer see Memory on page 66 If the problem persists contact Dell see Contacting Dell on page 112 50 Troubleshooting Tools Light Pattern Problem Description Sugge
52. ailable only on computers purchased in certain regions Using Microsoft Windows XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state without affecting data files if changes to the hardware software or other system settings have left the computer in an undesirable operating state See the Windows Help and Support Center for information on using System Restore NOTICE Make regular backups of your data files System Restore does not monitor your data files or recover them K NOTE The procedures in this document were written for the Windows default view and may not apply if your computer has been set to the Windows Classic view Creating a Restore Point 1 Click Start then click Help and Support 2 Click System Restore 3 Follow the instructions on the screen Troubleshooting Tools Restoring the Computer to an Earlier Operating State e K K NOTICE Before you restore the computer to an earlier operating state save and close any open files and exit any open programs Do not alter open or delete any files or programs until the system restoration process is complete NOTE If a problem occurs after you install a device driver first try to resolve the problem by using Windows XP Device Driver Rollback see Using Windows XP Device Driver Rollback on page 55 Click Start point to All Programs Accessories System Tools a
53. alled on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information Ensure that the program is installed and configured properly Verify that the device drivers do not conflict with the program If necessary uninstall and then reinstall the program BACK UP YOUR FILES IMMEDIATELY USE A VIRUS SCANNING PROGRAM TO CHECK THE HARD DRIVE FLOPPY DISKS OR CDs SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU Memory Problems AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE Save and close any open files and exit any open programs you are not using to see if that resolves the problem See the software documentation for minimum memory requirements If necessary install additional y egg y memory see Installing Memory on page 68 Reseat the memory modules see Memory on page 66 to ensure that your computer is successfully communicating with the memory Run the Dell Diagnostics see Dell Diagnostics on page 52 Solving Problems 41 IF YOU EXPERIENCE OTHER MEMORY PROBLEMS Reseat the memory modules see Memory on page 66 to ensure that your computer is successfully communicating with the memory Ensure that you are followin
54. ctor 10 pin header for optional Media Card Reader 3 5 inch bay device one 12 pin connector one 26 pin connector one 40 pin header one 2 x 12 connector one 2 x 2 connector one 2 x 5 header always connected by cable to the front panel supports front panel IEEE 1394 port Specifications 99 Controls and Lights Power control Power light Hard drive access light Link integrity light on integrated network adapter Activity light on integrated network adapter Diagnostic lights Standby power light Activity light optional Media Card Reader push button green light Blinking green in sleep state solid green for power on state amber light Blinking amber indicates a problem with an installed device solid amber indicates an internal power problem see Power Problems on page 43 green green light A good connection exists between a 10 Mbps network and the computer orange light A good connection exists between a 100 Mbps network and the computer off no light The computer is not detecting a physical connection to the network yellow blinking light four lights on the front panel see Diagnostic Lights on page 49 for an explanation of the diagnostic light codes STBYLED on the system board green blinking light Power DC power supply Wattage Heat dissipation Voltage See the safety instructions in the Product Information Guide for important volta
55. d Maintenance Under or pick a Control Panel icon click Power Options Click the Away tab Ensure that the check boxes for Enable away mode and Options are checked Click the Advanced tab From the When I press the power button on my computer drop down menu select Do Nothing oO N c C A WwW N From the When I press the sleep button on my computer drop down menu select Do Nothing Hyper Threading and Dual Core Technology Hyper Threading is an Intel technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors capable of performing certain tasks simultaneously Dual Core is an Intel technology in which two physical computational units exist inside a single CPU package thereby increasing computing efficiency and multi tasking ability If dual core technolo is supported two processors are visible It is recommended that you use the Microsoft Windows XP Service Pack 1 SP1 or later operating system because Windows XP is optimized to take advantage of Hyper Threading technology While many programs can benefit from Hyper Threading and dual core technology some programs have not been optimized for them and may require an update from the software manufacturer Contact the software manufacturer for updates and information about using Hyper Threading or dual core technology with your software Setting Up and Using YourComputer 31 To determine if your computer is usi
56. default setting is Off This feature does not work if you turn off your computer using a power strip or surge protector Auto Power Time Sets time to automatically turn on the computer Time is kept in a 24 hour format hours minutes Change the start up time by pressing the right or left arrow key to increase or decrease the numbers or type numbers in both the date and time fields This feature does not work if you turn off your computer using a power strip or surge protector Suspend Mode The options are S1 a suspend state where the computer is running in a low power mode and 3 a standby state where the power is reduced or turned off for most components but system memory remains active Quick Resume This feature enables disables the Intel Viiv Quick Resume Technology The default setting is Off Maintenance Event Log POST Behavior Displays the system event log Fastboot When set to On default your computer starts more quickly because it skips certain configurations and tests Numlock Key This option involves the rightmost bank of keys on your keyboard When set to On default this option activates the numeric and mathematical features shown at the top of each key When set to Off this option activates the cursor control functions labeled on the bottom of each key Specifications 105 106 POST Hotkeys This option allows you to specify the function keys to displa
57. dney International Access Code 0011 Country Code 61 City Code 2 Website support ap dell com E mail support ap dell com contactus General Support 13DELL 133355 Specifications 113 Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Austria Website support euro dell com International Access Code 900 E mail tech_support_central_europe dell com Home Small Business Sales Home Small Business Fax Home Small Business Customer Care Preferred Accounts Corporate Customer Care Support for XPS Home Small Business Support for all other Dell computers Preferred Accounts Corporate Support 0820 240 530 00 0820 240 530 49 0820 240 530 14 0820 240 530 16 0820 240 530 81 0820 240 530 17 0820 240 530 17 Switchboard 0820 240 530 00 Bahamas Website www dell com bs E mail la techsupport dell com Technical Support toll free 1 866 874 3038 Barbados Website www dell com bb E mail la techsupport dell com Technical Support 1 800 534 3142 Belgium Brussels Website support euro dell com International Access Code 00 Tech Support for XPS 02 481 92 96 Country Code 32 Tech Support for all other Dell computers 02 481 92 88 City Code 2 Tech Support Fax 02 481 92 95 Customer Care 02 713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00
58. e not using the drive NOTICE Do not move the computer when you are playing CDs or DVDs 1 Press the eject button on the front of the drive 2 Place the disc label side up in the center of the tray 3 Press the disc into the center of the tray until it clicks into place 4 Press the eject button or gently push in the tray Setting Up and Using Your Computer 23 To format CDs for storing data to create music CDs or to copy CDs see the CD software that came with your computer K NOTE Ensure that you observe all copyright laws when creating CDs or DVDs A CD player includes the following basic buttons Play Move backward within the current track Pause Move forward within the current track Stop Go to the previous track Eject Go to the next track A J VD player includes the following basic buttons Stop Play Fast forward Pause Fast reverse Go to the next title or chapter Go to the previous title or chapter For more information on playing CDs or DVDs click Help on the CD or DVD player if available 24 Setting Up and Using Your Computer Adjusting the Volume K NOTE When the speakers are muted you do not hear the CD or DVD playing 1 Click the Start button point to All Programs Accessories Entertainment and then click Volume Control 2 Inthe Volume Control window click the bar in the Volume Control column and slide it up or down to increase or decreas
59. e You Begin on page 61 2 Gently slide the drive into place until you hear a click or feel the drive securely installed Removing and Installing Parts 91 3 Attach the interface cable to the system board see System Board Components on page 65 1 cable release tab 2 interface cable edge connector 3 interface cable 4 Check all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents 5 Replace the CD DVD drive see Installing a CD DVD Drive on page 83 6 Replace the computer cover see Replacing the Computer Cover on page 96 NOTICE To connect a network cable first plug the cable in to the network device and then plug it in to the computer 7 Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 8 Enter system setup see System Setup on page 101 and select the appropriate Diskette Drive option 9 Verify that your computer works correctly by running the Dell Diagnostics see Dell Diagnostics on page 52 92 Removing and Installing Parts Modem AN CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE Before you remove or install the modem make sure to disconnect all telephone and network cables from your computer NOT
60. e battery socket see System Board Components on page 65 NOTICE If you pry the battery out of its socket with a blunt object be careful not to touch the system board with the object Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery Otherwise you may damage the system board by prying off the socket or by breaking circuit traces on the system board Remove the system battery a Press the battery release lever to raise the battery up at a slight angle b While supporting the battery connector pry the battery up out of its securing tabs 1 battery release lever 2 battery positive side NOTICE To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery Hold the battery with the facing up and press the battery straight down into the connector until it snaps into place Replace the computer cover see Replacing the Computer Cover on page 96 NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer Connect your computer and devices to electrical outlets and turn them on Enter system setup see System Setup on page 101 and restore the settings you recorded in step 1 Properly dispose of the old battery See the Product Information Guide for battery disposal information Removing and Installing Parts 95 Replacing the Computer Cover A
61. e following measures e Reorient the receiving antenna e Relocate the system with respect to the receiver e Move the system away from the receiver Plug the system into a different outlet so that the system and the receiver are on different branch circuits If necessary consult a representative of Dell Inc or an experienced radio television technician for additional suggestions The following information is provided on the device or devices covered in this document in compliance with the FCC regulations Product name Dell XPS 210 Model number DCCY Company name Dell Inc Worldwide Regulatory Compliance amp Environmental Affairs One Dell Way Round Rock TX 78682 USA 512 338 4400 Contacting Dell To contact Dell electronically you can access the following websites www dell com e support dell com support For specific web addresses for your country find the appropriate country section in the table below K NOTE Toll free numbers are for use within the country for which they are listed K NOTE In certain countries support specific to Dell XPS computers is available at a separate telephone number listed for those countries If you do not see a telephone number listed that is specific for XPS computers you may contact Dell through the support number listed and your call will be routed appropriately When you need to contact Dell use the electronic addresses telephone numbers and codes provided
62. e on the media player s has not been turned down or off CHECK THE SPEAKER CABLE CONNECTIONS Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers If you purchased a sound card ensure that the speakers are connected to the card ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON Sce the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone connector TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights or halogen lamps to check for interference Solving Problems RUN THE SPEAKER DIAGNOSTICS See your speaker documentation for more information REINSTALL THE SOUND DRIVER See Reinstalling Drivers on page 55 RUN THE HARDWARE TROUBLESHOOTER See Resolving Software and Hardware Incompatibilities on page 56 No sound from headphones CHECK THE HEADPHONE CABLE CONNECTION
63. e the volume For more information on volume control options click Help in the Volume Control window Adjusting the Picture If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback adjust the display properties 1 Click the Start button then click Control Panel 2 Under Pick a category click Appearance and Themes 3 Under Pick a task click Change the screen resolution 4 In the Display Properties window click and drag the bar in Screen resolution to change the setting to 800 by 600 pixels Click the drop down menu under Color quality and then click Medium 16 bit 6 Click OK Copying CDs and DVDs K NOTE Ensure that you observe all copyright laws when creating CDs or DVDs This section applies only to computers that have a CD RW DVD RW or CD RW DVD combo drive c LA NOTE The types of CD or DVD drives offered by Dell may vary by country The following instructions explain how to make an exact copy of a CD or DVD using Roxio Creator Plus Dell Edition You can also use Roxio Creator Plus for other purposes such as creating music CDs from audio files stored on your computer or backing up important data For help open Roxio Creator Plus and then click the question mark icon in the upper right corner of the window How to Copy a CD or DVD K NOTE CD RW DVD combo drives cannot write to DVD media If you have a CD RW DVD combo drive
64. eck all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents Replace the computer cover see Replacing the Computer Cover on page 96 Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation Enter system setup see System Setup on page 101 and select the appropriate Drive option Verify that your computer works correctly by running the Dell Diagnostics see Dell Diagnostics on page 52 Removing and Installing Parts Media Card Reader For information about using the Media Card Reader see Using a Media Card Reader Optional on page 18 AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis Removing a Media Card Reader 1 2 3 4 Follow the procedures in Before You Begin on page 61 Remove the CD DVD drive see Removing a CD DVD Drive on page 81 Remove the hard drive see Removing a Hard Drive on page 76 Disconnect the interface cable from the back of the Media Card Reader and f
65. ee 1800 999 119 877 655 3355 El Salvador Website www dell com ec E mail la techsupport dell com Technical Support Telephonica toll free 8006170 Finland Helsinki International Access Code 990 Country Code 358 City Code 9 118 Specifications Website support euro dell com E mail fi_support dell com Technical Support Customer Care Switchboard Sales under 500 employees Fax Sales over 500 employees Fax 0207 533 555 0207 533 538 0207 533 533 0207 533 540 0207 533 530 0207 533 533 0207 533 530 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers France Paris Montpellier International Access Code 00 Country Code 33 City Codes 1 4 Website support euro dell com Home and Small Business Technical Support for XPS Technical Support for all other Dell computers Customer Care Switchboard Switchboard calls from outside of France Sales Fax Fax calls from outside of France Corporate Technical Support Customer Care Switchboard Sales Fax 0825 387 129 0825 387 270 0825 823 833 0825 004 700 04 99 75 40 00 0825 004 700 0825 004 701 04 99 75 40 01 0825 004 719 0825 338 339 01 55 94 71 00 0155 94 71 00 015594 71 01 Germany Frankfurt International Access Code 00 Country Code 49 City Code 69 Website supp
66. emove Programs 2 Select the program you want to remove 3 Click the Change or Remove Program icon 4 See the program documentation for installation instructions drive letter NIS NOT ACCESSIBLE THE DEVICE IS NOT READY The drive cannot read the disk Insert a disk into the drive and try again INSERT BOOTABLE MEDIA Insert a bootable floppy disk or CD NOTE This system supports an optional USB floppy drive NON SYSTEM DISK ERROR Remove the floppy disk from the drive and restart your computer NOTE This system supports an optional USB floppy drive NoT ENOUGH MEMORY OR RESOURCES CLOSE SOME PROGRAMS AND TRY AGAIN Close all windows and open the program that you want to use In some cases you may have to restart your computer to restore computer resources If so run the program that you want to use first OPERATING SYSTEM NOT FOUND Contact Dell see Contacting Dell on page 112 Solving Problems 37 Media Card Reader Problems AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide No DRIVE LETTER IS ASSIGNED When Microsoft Windows XP detects the Media Card Reader the device is automatically assigned a drive letter as the next logical drive after all other physical drives in the system If the next logical drive after the physical drives is mapped to a network drive Windows XP does not automatically assign a drive let
67. emoving 74 error messages 37 general 39 playing hard drive 35 regulatory information 9 CDs 23 IEEE 1394 38 restoring DVDs 23 Internet 35 Windows XP 56 power keyboard 39 conserving 28 hibernate mode 28 30 managing 28 options 29 options advanced 30 options hibernate 30 options schemes 29 problems 43 standby mode 28 power light conditions 43 power options properties 29 printer cable 17 connecting 17 problems 44 media card reader 38 memory 41 modem 35 monitor is blank 47 monitor is hard to read 48 mouse 42 network 43 power 43 power light conditions 43 printer 44 program crashes 40 program stops responding 40 programs and Windows compatibility 40 restore to previous operating state 56 S safety instructions 9 SATA See serial ATA Scanner problems 45 screen See monitor serial ATA 76 Service Tag 10 settings system setup 101 software Hyper Threading 31 problems 40 41 Index 135 sound problems 46 volume 46 speaker problems 46 volume 46 specifications audio 98 computer information 97 connectors 98 controls and lights 100 drives 98 environmental 101 expansion bus 98 memory 97 physical 100 power 100 processor 97 technical 97 video 98 standby mode 28 support contacting Dell 111 112 policy 110 support website 11 system board 65 System Restore 56 136 Index system setup entering
68. en a Windows XP Professional computer is connected to a network different options related to security and networking appear in certain windows Standby Mode Standby mode conserves power by turning off the display and the hard drive after a designated period of time known as a time out When the computer exits from standby mode it computer returns to the operating state it was in prior to entering standby mode NOTICE If your computer loses power while in standby mode it may lose data To set standby mode to automatically activate after a defined period of inactivity 1 Click Start then click Control Panel 2 Under Pick a category click Performance and Maintenance 3 Under or pick a Control Panel icon click Power Options To immediately activate standby mode without a period of inactivity click Start click Turn Off Computer and then click Stand by To exit from standby mode press a key on the keyboard or move the mouse Hibernate Mode Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer When the computer exits from hibernate mode the desktop is restored to the state it was in prior to entering hibernate mode To activate hibernate mode 1 Click Start then click Control Panel 2 Under Pick a category click Performance and Maintenance 3 Under or pick a Control Panel icon click Power Options 4 Define your hibernate settings on the Power
69. er touch the lens in the drive If you notice problems such as skipping with the playback quality of your CDs or DVDs try cleaning the discs 1 Hold the disc by its outer edge You can also touch the inside edge of the center hole NOTICE To prevent damaging the surface do not wipe in a circular motion around the disc 2 With a soft lint free cloth gently wipe the bottom of the disc the unlabeled side in a straight line from the center to the outer edge of the disc For stubborn dirt try using water or a diluted solution of water and mild soap You can also purchase commercial products that clean discs and provide some protection from dust fingerprints and scratches Cleaning products for CDs are safe to use on DVDs Dell Technical Support Policy U S Only Technician assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system software programs and hardware drivers to the original default configuration as shipped from Dell as well as the verification of appropriate functionality of the computer and all Dell installed hardware In addition to this technician assisted technical support online technical support is available at support dell com Additional technical support options may be available for purchase Specifications Dell provides limited technical support for the computer and any Dell installed software a
70. ers LFE Low Frequency Effects Audio channel found in digital surround sound audio schemes that carries only low frequency information of 80 Hz and below The LFE channel drives a subwoofer to provide extremely low bass extension Systems not using subwoofers can shunt the LFE information to the main speakers in the surround sound set up This connector is used to transmit digital audio without going through an analog audio conversion process If your monitor has a VCA connector plug it into the VCA connector on the computer Use the back USB connectors for devices that typically remain connected such as printers and keyboards It is recommended that you use the front USB connectors for devices that you connect occasionally such as joysticks or cameras Attach high speed serial multimedia devices such as digital video cameras NOTICE Complete the operating system setup before you connect a printer to the computer See the documentation that came with the printer for setup information including how to e Obtain and install updated drivers Connect the printer to the computer Load paper and install the toner or ink cartridge e Contact the printer manufacturer for technical assistance Printer Cable Your printer connects to your computer with a USB cable Your printer may not come with a printer cable so if you purchase a cable separately ensure that it is compatible with your printer If you purchased a prin
71. es Users can manually create exceptions for specific applications in System Properties or IT Pros and ISVs can use the Application Compatibility Toolkit to opt out Always On Full DEP coverage with no exceptions Always Off No user mode DEP coverage Drivers and the Widows core kernel binaries are covered by DEB but no other binaries are included in the set of covered applications Unlock Setup 104 Specifications Use this option with an Admin Password to unlock setup options NOTE This option appears only when the Admin Password option is enabled Admin Password This option provides restricted access to the computer s system setup in the same way that access to the computer can be restricted with the System Password option NOTE To delete a password enter the old password and press lt Enter gt two times System Password Displays the current status of the system s password security feature and allows a new system password to be assigned and verified Password Status This option locks the system password field with the setup password When the field is locked you can no longer disable password security by pressing lt Ctrl gt lt Enter gt when the computer starts Power Management AC Recovery Auto Power On Determines what happens when AC power is restored to the computer Sets the computer to automatically turn on Choices are every day or every Monday through Friday The
72. front panel door push to open power power light Model DCCY Dell XPS 210 Owner s Manual front panel door open button voltage selection switch line out connector line in connector ________ EEEERS EHE LLLI a a modem connector a al L LT Let a OLLETA network connector ummumEmmmm EL EE E E ps E optional floppy drive or Media Card Reader CD or DVD drive light USB 2 0 connectors 2 power connector microphone side surround sound connector center LFE connector S PDIF connector integrated video connector USB 2 0 connectors 6 IEEE 1394 connector PCI Express x16 card slot PCI Express x1 card slot Not present on certain computers www dell com support dell com Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death If you purchased a Dell n Series computer any references in this document to Microsoft Windows operating systems are not applicable Information in this document is subject to change without notice 2006 Dell Inc All rights reserved Reproduction in any manner whatsoeve
73. g the memory installation guidelines see Installing Memory on page 68 Ensure that the memory you are using is supported by your computer For more information about the type of memory supported by your computer see Memory on page 66 Run the Dell Diagnostics see Dell Diagnostics on page 52 Mouse Problems AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CLEAN THE MOUSE See Mouse on page 110 CHECK THE MOUSE CABLE Ensure that the cable is not damaged or frayed and check cable connectors for bent or broken pins Straighten any bent pins Remove any mouse extension cables and connect the mouse directly to the computer Verify that the mouse cable is connected as shown on the setup diagram for your computer RESTART THE COMPUTER 1 Simultaneously press lt Ctrl gt Esc to display the Start menu 2 Press lt u gt press the up and down arrow keys to highlight Shut down or Turn Off and then press lt Enter gt 3 After the computer turns off reconnect the mouse cable as shown on the setup diagram 4 Turn on the computer TEST THE MOUSE Connect a properly working mouse to the computer then try using the mouse CHECK THE MOUSE SETTINGS 1 Click Start click Control Panel and then click Printers and Other Hardware 2 Click Mouse 3 Adjust the settings as needed REINSTALL THE MOUSE DRIVER
74. ge 101 and select the appropriate Drive option 10 Verify that your computer works correctly by running the Dell Diagnostics see Dell Diagnostics on page 52 88 Removing and Installing Parts Floppy Drive Optional AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide AN CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover Removing a Floppy Drive 1 2 3 4 Follow the procedures in Before You Begin on page 61 Remove the CD DVD drive see Removing a CD DVD Drive on page 81 Pull up on the drive release latch and slide the drive toward the back of the computer Carefully so as not to damage the attached interface cable lift the drive away from the computer 1 drivereleaselatch 2 floppy drive Removing and Installing Parts 89 5 Disconnect the interface cable from the system board see System Board Components on page 65 K NOTE The interface cable is held in place by the metal drive bracket and does not need to be removed from the drive 1 cable release tab 2 interface cable edge connector 3 interface cable 90 Removing and Installing Parts Installing a Floppy Drive K NOTE The interface cable is held in place by the metal drive bracket and does not need to be removed from the drive 1 Follow the procedures in Befor
75. ge setting information 275 W 935 BTU hr manual selection power supplies 90 to 135 V at 50 60 Hz 180 to 265 V at 50 60 Hz Backup battery 3 V CR2032 lithium coin cell Physical Height 31 8 cm 12 5 inches Width 9 4 cm 3 7 inches Depth 36 8 cm 14 5 inches Weight 6 89 kg 15 2 Ib Specifications Environmental Temperature Operating Storage Relative humidity Maximum vibration Operating Storage Maximum shock Operating Storage Altitude Operating Storage System Setup Overview Use system setup as follows 10 to 35 C 50 to 95 F 40 to 65 C 40 to 149 F 20 to 80 noncondensing 0 25 G at 3 to 200 Hz at 0 5 octave min 0 5 G at 3 to 200 Hz at 1 octave min bottom half sine pulse with a change in velocity of 50 8 cm sec 20 inches sec 27 G faired square wave with a velocity change of 508 cm sec 200 inches sec 15 2 to 3048 m 50 to 10 000 ft 15 2 to 10 668 m 50 to 35 000 ft e To change the system configuration information after you add change or remove any hardware in your computer To set or change a user selectable option such as the user password e To read the current amount of memory or set the type of hard drive installed Before you use system setup it is recommended that you write down the system setup screen information for future reference NOTICE Do not change the settings in system setup unless you are an expert com
76. he procedures in Before You Begin on page 61 2 Gently push the release tab on the card retention door from the inside to pivot the door open Because the door is attached it will remain in the open position 1 retention arm tab 2 PCI Express card 3 edge connector 4 card connector 5 securing tab 6 securing slot 3 If you are installing a new card remove the filler bracket to create a card slot opening then continue with step 5 4 Ifyou are replacing a card that is already installed in the computer remove the card If necessary disconnect any cables connected to the card Grasp the card by its top corners and ease it out of its connector Removing and Installing Parts 71 5 Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your computer AN CAUTION Some network adapters automatically start the computer when they are connected to a network To guard against electrical shock be sure to unplug your computer from its electrical outlet before installing any cards 6 Place the card in the connector and press down firmly Ensure that the card is fully seated in the slot 7 Ifyou are installing the card into the x16 card connector position the card so the securing slot is aligned with the securing tab and gently pull the securing tab 8 Place the card in the connector and press down firml
77. ice select the USB device and move it so that it becomes the first device in the list Drives Diskette Drive Drives 0 through 1 Identifies and defines the floppy drive attached to the FLOPPY connector on the system board as Off USB Internal or Read Only Identifies the drives attached to the SATA connectors on the system board and lists the capacity for the drives SATA Operation Identifies and defines the SATA modes You can set the SATA controller to AHCI or ATA mode Onboard Devices NIC Controller You can set the NIC to On default Off or On w PXE When the On w PXE setting is active available only for the future boot process the computer prompts the user to press Ctrl Alt lt b gt Pressing this key combination causes a menu to display that allows you to select a method for booting from a network server If a boot routine is not available from the network server the computer attempts to boot from the next device in the boot sequence list 1394 Controller Enables or disables the IEEE 1394 connections Card Reader Enables or disables the optional Media Card Reader Audio Controller Enables or disables the onboard audio controller Specifications 103 USB Controller Set to On default so that USB devices will be detected and supported in the operating system The No Boot option enables a USB controller but it does not recognize a USB storage device Vide
78. ientation for insertion NOTICE If you encounter resistance do not force the media or card Check the card orientation and try again 2 Slide the media or card into the appropriate slot until it is completely seated in the connector Setting Up and Using YourComputer 19 Connecting a TV Optional K NOTE To connect a TV to your computer you must have a video card that has TV out functionality and an S video cable which is available at most consumer electronics stores An S video cable is not included with your computer 1 Follow the procedures in Before You Begin on page 61 Connect one end of the S video cable to the TV OUT connector on the back of the computer Connect the other end of the S video cable to the S video input connector on your TV lt dE Changing the Display Settings 1 After you connect the TV turn on the computer The Microsoft Windows desktop displays on the monitor 2 Enable clone mode or extended desktop mode in the display settings e Inclone mode the monitor and TV display the same image e In extended desktop mode you can drag objects from one screen to the other effectively doubling the amount of viewable work space For information on changing the display settings for your graphics card see the user s guide in the Help and Support Center click the Start button click Help and Support click User and system guides click Device guides and then click the guide for your graphic
79. ight means see Diagnostic Lights on page 49 This panel covers the CD DVD drive the Media Card Reader and the optional floppy drive Setting Up and Using Your Computer Back View 1 voltage selection switch 2 power connector 3 back panel connectors 4 card slots LETT TT RRR EERE HHEH EL See the safety instructions in the Product Information Guide for more information Insert the power cable Plug IEEE 1394 USB and other devices into the appropriate connector Access connectors for any installed PCI Express cards Setting Up and Using Your Computer 15 1 2 16 Back 1 0 Connectors link integrity light network adapter connector network activity light modem connector rear surround sound connector line in connector line out connector Green A good connection exists between a 10 Mbps network and the computer Orange A good connection exists between a 100 Mbps network and the computer Off The computer is not detecting a physical connection to the network To attach your computer to a network or broadband device connect one end of a network cable to either a network jack or your network or broadband device Connect the other end of the network cable to the network adapter connector on the back panel of your computer A click indicates that the network cable has been securely attached NOTE Do not plug a telephone cable into
80. ing tab grasp the card by its top corners and then ease it out of its connector If you are removing the card permanently install a filler bracket in the empty card slot opening 2 3 4 K NOTE Installing filler brackets over empty card slot openings is necessary to maintain FCC certification of the computer The brackets also keep dust and dirt out of your computer 5 Replace the computer cover see Replacing the Computer Cover on page 96 reconnect the computer and devices to electrical outlets and then turn them on 6 Uninstall the card s driver Drives Your computer supports a combination of these devices e One SATA serial ATA drive One FlexBay drive optional floppy drive or Media Card Reader One CD or DVD drive 1 FlexBay for optional floppy drive or 2 CD DVD drive 3 hard drive Media Card Reader under CD DVD drive Connect a SATA optical drive to the connector labeled SATA1 on the system board A serial ATA hard drive should be connected to the connector labeled SATAO blue connector on the system board 74 Removing and Installing Parts Connecting Drive Cables When you install a drive you connect two cables a DC power cable and a data cable or a single interface cable to the back of the drive and to the system board Drive Interface Connectors Most interface connectors are keyed for correct insertion that is a notch or a missing pin on one connector matches a tab or a filled in hole
81. installing the printer driver Scanner Problems AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide LA NOTE If you need technical assistance for your scanner contact the scanner s manufacturer CHECK THE SCANNER DOCUMENTATION See the scanner documentation for setup and troubleshooting information UNLOCK THE SCANNER Ensure that your scanner is unlocked if the scanner has a locking tab or button RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS See the scanner documentation for information on cable connections Ensure that the scanner cables are securely connected to the scanner and the computer Solving Problems 45 VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS 1 Click Start click Control Panel and then click Printers and Other Hardware 2 Click Scanners and Cameras If your scanner is listed Windows recognizes the scanner REINSTALL THE SCANNER DRIVER See the scanner documentation for information on reinstalling the scanner driver Sound and Speaker Problems AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide No sound from speakers 46 K NOTE The volume control in MP3 and other media players may override the Windows volume setting Always check to ensure that the volum
82. ivers and Utilities CD ResourceCD to reinstall drivers for the devices that came with your computer Your operating system product key label is located on your computer NOTE The color of your Operating System CD varies according to the operating system you ordered How to use Linux E mail discussions with users of Dell Precision products and the Linux operating system Additional information regarding Linux and my Dell Precision computer Dell Supported Linux Sites linux dell com e lists us dell com mailman listinfo linux precision 12 Finding Information Setting Up and Using Your Computer Front and Back View of the Computer Front View K NOTE The front panel door does not close when you are using the Flash Media IEEE 1394 USB or headphone connectors Setting Up and Using Your Computer 13 14 CD DVD drive eject button CD DVD drive activity light USB 2 0 connectors 2 IEEE 1394 connector power button power light front panel door release button microphone connector headphone connector hard drive activity light diagnostic lights front panel door Press this button to eject a CD DVD from the drive The drive activity light is on when the computer reads data from the CD or DVD drive Use the front USB connectors for devices that you connect occasionally such as joysticks or cameras see System Setup on page 101 for more information on bo
83. like a translator between the device and any other programs that use the device Each device has its own set of specialized commands that only the driver for that device recognizes Required drivers are already installed on your computer no further installation or configuration is needed Many drivers such as the keyboard driver come with your Microsoft Windows operating system You may need to install drivers if you Upgrade your operating system e Reinstall your operating system e Connect or install a new device Identifying Drivers If you experience a problem with any device identify whether the driver is the source of your problem and if necessary update the driver Windows XP 1 Click the Start button then click Control Panel Under Pick a Category click Performance and Maintenance Click System 2 3 4 Inthe System Properties window click the Hardware tab 5 Click Device Manager 6 Scroll down the list of devices and check for an exclamation point a circle with a next to the device name If an exclamation point appears next to the device name you may need to reinstall the driver or install a new driver see Reinstalling Drivers on page 55 Troubleshooting Tools Reinstalling Drivers NOTICE The Dell Support website at support dell com provides approved drivers for your Dell computer If you install drivers obtained from other sources your computer may not function properly Using Wi
84. lly detects your computer and operating system and installs the updates 1 Go to support dell com select your region or business To download Desktop System Software appropriate for your configuration providing critical segment then enter your Service Tag or product model updates for your operating system and support for Dell 2 Select Drivers amp Downloads then click Go 3 5 inch USB floppy drives Intel processors optical 3 Select your operating system and language and then drives and USB devices DSS is necessary for correct search for the keyword Desktop System Software operation of your Dell computer NOTE The support dell com user interface may vary depending on your selections How to use Windows XP Windows Help and Support Center How to work with programs and files 1 Click Start Help and Support How to personalize my desktop 2 Type a word or phrase that describes your problem and click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions on the screen Finding Information 11 What Are You Looking For Find It Here How to reinstall my operating system Operating System CD NOTE The Operating System CD may be optional and may not ship with your computer The operating system is already installed on your computer To reinstall your operating system see Restoring Your Operating System on page 56 After you reinstall your operating system use the Dr
85. lper is not available on certain computers VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click Start then click Control Panel 2 Click Printers and Other Hardware 3 Click Phone and Modem Options 4 Click the Modems tab 5 Click the COM port for your modem 6 Click Properties click the Diagnostics tab and then click Query Modem to verify that the modem is communicating with Windows If all commands receive a response the modem is operating properly ENSURE THAT YOU ARE CONNECTED TO THE INTERNET Ensure that you have subscribed to an Internet provider With the Outlook Express e mail program open click File If Work Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet For help contact your Internet service provider Solving Problems Error Messages AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide If the error message is not listed see the documentation for the operating system or the program that was running when the message appeared A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS 2 lt gt Do not use these characters in filenames A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file To remove and then reinstall the program 1 Click the Start button click Control Panel and then click Add or R
86. m the electrical outlet before removing the computer cover Removing a CD DVD Drive 1 Follow the procedures in Before You Begin on page 61 2 Lay the computer on its side so that the system board is on the bottom of the inside of the computer NOTICE Do not pull the drive out of the computer by the drive cables Doing so may cause damage to cables and the cable connectors 3 Pull up on the drive release latch and slide the drive towards the back of the computer 4 Carefully so as not to damage the attached interface cable lift the drive away from the computer 1 drive release latch 2 CD DVD drive Removing and Installing Parts 81 82 5 Disconnect the data cable from the system board connector 6 Disconnect the power cable and data cable from the back of the drive 1 data cable 2 power cable 3 system board connector 4 CD DVD drive 5 CD DVD drive bracket Removing and Installing Parts Installing a CD DVD Drive 1 Unpack the drive and prepare it for installation Check the documentation that accompanied the drive to verify that the drive is configured for your computer 2 Connect the power and data cables to the drive 1 data cable 2 power cable 3 system board connector 3 Connect the data cable to the system board connector on the system board Removing and Installing Parts 83 84 4 Gently position the drive until it clicks into place 10 1 CD DVD drive 2 CD DVD drive bracket Ch
87. mation about each option In this field you can view your current settings and make changes to your settings Press the right and left arrow keys to highlight an option Press lt Enter gt to make that selection active Key Functions This field appears below the Option Field and lists keys and their functions within the active system setup field Specifications System Setup Options K NOTE Depending on your computer BIOS version and installed devices the items listed in this section may not appear or may not appear exactly as listed System System Info Lists system information such as the computer name the BIOS version number and date system tags and other system specific information NOTE The system name listed in the BIOS may not appear exactly as the name that appears on the computer or in the computer s documentation CPU Info Memory Info Identifies whether the computer s processor supports Hyper Threading and lists the processor bus speed processor ID clock speed and L2 cache Indicates the amount of installed memory memory speed channel mode dual or single and type of memory installed Date Time Displays current date and time settings Boot Sequence The computer attempts to boot from the sequence of devices specified in this list NOTE If you insert a boot device and restart the computer the device appears in the system setup menu To boot from a USB memory dev
88. nd peripherals Support for third party software and peripherals is provided by the original manufacturer including those purchased and or installed through Dell Software and Peripherals Readyware and Custom Factory Integration Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support ser vice contract purchased with the computer All Dell standard components included in a Custom Factory Integration CFI project are covered by the standard Dell lim ited warranty for your computer However Dell also extends a parts replacement program to cover all nonstandard third party hardware components integrated through CFI for the duration of the computer s service contract Definition of Dell Installed Software and Peripherals Dell installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process Microsoft Office Norton Antivirus etc Dell installed peripherals include any internal expansion cards or Dell branded module bay or PC Card accessories In addition any Dell branded monitors keyboards mice speakers microphones for telephonic modems docking stations port replicators networking products and all associated cabling are included Definition of Third Party Software and Peripherals Third party software and peripherals include any peripheral accessory or software program sold by
89. nd from between the keys on the keyboard NOTICE Do not wipe the display screen with any soap or alcohol solution Doing so may damage the antiglare coating Specifications 109 110 e To clean your monitor screen lightly dampen a soft clean cloth with water If possible use a special screen cleaning tissue or solution suitable for the monitor s antistatic coating e Wipe the keyboard computer and plastic part of the monitor with a soft cleaning cloth moistened with a solution of three parts water and one part dishwashing detergent Do not soak the cloth or let water drip inside your computer or keyboard Mouse If your screen cursor skips or moves abnormally clean the mouse To clean a non optical mouse 1 Tum the retainer ring on the underside of your mouse counterclockwise and then remove the ball 2 Wipe the ball with a clean lint free cloth 3 Blow carefully into the ball cage to dislodge dust and lint 4 If the rollers inside the ball cage are dirty clean the rollers with a cotton swab moistened lightly with isopropyl alcohol c Recenter the rollers in their channels if they are misaligned Ensure that fluff from the swab is not left on the rollers 6 Replace the ball and retainer ring and then turn the retainer ring clockwise until it clicks into place CDs and DVDs o NOTICE Always use compressed air to clean the lens in the CD DVD drive and follow the instructions that come with the compressed air Nev
90. nd then click System Restore Ensure that Restore my computer to an earlier time is selected then click Next Under Select a Restore Point click the calendar date and restore point to which you want to restore your computer and then click Next K NOTE Calendar dates with available restore points appear in bold If a calendar date has only one restore point available that restore point is automatically selected Under Confirm Restore Point Selection click Next The System Restore process collects necessary data then restarts the computer Under Restoration Complete after the computer has restarted click OK NOTE After your computer has been restored to an earlier operating state you can repeat the restoration process and use a different restore point or you can undo the restoration and return the computer to its original operating state Undoing the Last System Restore NOTICE Before you undo the most recent system restore save and close all open files and exit any open programs Do not alter open or delete any files or programs until the system restoration process is complete Click Start point to All Programs Accessories System Tools and then click System Restore Ensure that Undo my last restoration is selected then click Next Under Confirm Restoration Undo click Next The System Restore process collects necessary data then restarts the computer Under Undo Complete after the computer has restarted click
91. ndows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver use Windows XP Device Driver Rollback to replace the driver with the previously installed version 1 oO Nuy oo FSF WwW N Click Start then click Control Panel Under Pick a Category click Performance and Maintenance Click System In the System Properties window click the Hardware tab Click Device Manager Right click the device for which the new driver was installed then click Properties Click the Driver tab Click Roll Back Driver Manually Reinstalling Drivers After copying driver files to your hard drive you may be required to update the driver manually K Drivers can be manually updated for any hardware device installed in your computer 1 oo N Cc C 4 WwW NY 12 13 Click Start then click Control Panel Under Pick a Category click Performance and Maintenance Click System In the System Properties window click the Hardware tab Click Device Manager Double click the type of device for which you are installing the driver Right click the device for which the driver is being reinstalled then click Properties Click the Driver tab Click Update Driver Click Install from a list or specific location Advanced then click Next Click to check Include this location in the search then click Browse and navigate to where the driver files are located on your hard drive
92. nection with a different ISP 1 Save and close any open files and exit any open programs 2 Click the Start button and click Internet Explorer The New Connection Wizard appears Click Connect to the Internet In the next window click the appropriate option e If you do not have an ISP and want to select one click Choose from a list of Internet service providers ISPs e If you have already obtained setup information from your ISP but you did not receive a setup CD click Set up my connection manually e Ifyou have a CD click Use the CD I got from an ISP 5 Click Next If you selected Set up my connection manually continue to step 6 Otherwise follow the instructions on the screen to complete the setup 22 Setting Up and Using Your Computer 6 Click the appropriate option under How do you want to connect to the Internet and then click Next K NOTE If you do not know which type of connection to select contact your ISP 7 Use the setup information provided by your ISP to complete the setup If you are having problems connecting to the Internet see E Mail Modem and Internet Problems on page 35 If you cannot connect to the Internet but have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later Playing a CD or DVD o NOTICE Do not press down on the CD or DVD tray when you open or close it Keep the tray closed when you ar
93. ng Hyper Threading technology 1 Click the Start button right click My Computer and then click Properties 2 Click Hardware then click Device Manager 3 In the Device Manager window click the plus sign next to Processors If Hyper Threading is enabled the processor is listed twice You can enable or disable Hyper Threading through system setup For more information on accessing system setup see Entering System Setup on page 102 32 Setting Up and Using Your Computer Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer e If you added or removed a part before the problem started review the installation procedures and ensure that the part is correctly installed e Ifa peripheral device does not work ensure that the device is properly connected e If an error message appears on the screen write down the exact message This message may help technical support personnel diagnose and fix the problem s e If an error message occurs in a program see the program s documentation Battery Problems AN CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide
94. nstructions on the screen Setting Up and Using Your Computer 21 Connecting to the Internet K NOTE ISPs and ISP offerings vary by country To connect to the Internet you need a modem or network connection and an Internet service provider ISP such as AOL or MSN Your ISP will offer one or more of the following Internet connection options e Dial up connections that provide Internet access through a telephone line Dial up connections are considerably slower than DSL and cable modem connections DSL connections that provide high speed Internet access through your existing telephone line With a DSL connection you can access the Internet and use your telephone on the same line simultaneously e Cable modem connections that provide high speed Internet access through your local cable TV line If you are using a dial up connection connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable modem connection contact your ISP for setup instructions Setting Up Your Internet Connection To set up an AOL or MSN connection 1 Save and close any open files and exit any open programs 2 Double click the MSN Explorer or AOL icon on the Microsoft Windows desktop 3 Follow the instructions on the screen to complete the setup If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet con
95. nternational Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail Tech support central Europe 2dell com Technical Support for XPS Technical Support Home and Small Business for all other Dell products Technical Support Corporate Customer Care Home and Small Business Customer Care Corporate Fax Switchboard 0848 33 88 57 0844 811 411 0844 822 844 0848 802 202 0848 821 721 022 799 01 90 022 799 01 01 Taiwan International Access Code 002 Country Code 886 Website support ap dell com E mail ap_support dell com Technical Support OptiPlex Latitude Inspiron Dimension and Electronics and Accessories Technical Support servers and storage Customer Care Transaction Sales Corporate Sales toll free 0080 186 1011 toll free 0080 160 1256 toll free 0080 160 1250 option 5 toll free 0080 165 1228 toll free 0080 165 1227 Thailand International Access Code 001 Country Code 66 Website support ap dell com Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Care Corporate Sales Transaction Sales toll free 1800 0060 07 toll free 1800 0600 09 toll free 1800 006 007 option 7 toll free 1800 006 009 toll free 1800 006 006 Trinidad Tobago Website www dell com tt E mail la techsupport dell com Technical Support
96. ntry Code 47 Website support euro dell com Technical Support for XPS Technical Support for all other Dell products Relational Customer Care Home Small Business Customer Care Switchboard Fax Switchboard 815 35 043 671 16882 67117575 23162298 671 16800 671 16865 Panama E mail la techsupport dell com Technical Support toll free 1 800 507 1385 Technical Support CLARACOM toll free 1 866 633 4097 Peru E mail la techsupport dell com Technical Support toll free 0800 50 869 Poland Warsaw International Access Code 011 Website support euro dell com E mail pl support tech dell com Country Code 48 Customer Service Phone 57 95 700 City Code 22 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal Website support euro dell com International Access Code 00 Technical Support 707200149 Country Code 351 Customer Care 800 300 413 Sales Fax 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 Puerto Rico E mail la techsupport dell com Technical Support toll free 1 866 390 4695 St Kitts and Nevis 126 Specifications Website www dell com kn E mail la techsupport dell com Technical Support toll free 1 866 540 3355 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes L
97. o Primary Video This setting specifies which video controller is primary when two video controllers are present on the computer Video Memory Size Use this option to select 8 MB default or 1 MB of system memory for an integrated video controller Performance HyperThreading If your computer s processor supports Hyper Threading this option appears in the Options List SpeedStep This field specifies whether Enhanced Intel SpeedStep Technology will be enabled for any supported processor in the computer HDD Acoustic Mode Bypass Your computer does not test or change the current acoustics mode setting Quiet default The hard drive operates at its most quiet setting Suggested The hard drive operates at the level suggested by the drive manufacturer Performance The hard drive operates at its maximum speed NOTE Switching to performance mode may cause the drive to be noisier but the drive s performance is not affected NOTE Changing the acoustics setting does not alter your hard drive image Security DEP Execute Disable Opt In default DEP is enabled by default on computers with NX capable processors Only Windows system binaries are covered by DEP with this option Applications may enable DEP protection through creating an application compatibility shim and installing that shim with the application Opt Out DEP is enabled for all process
98. oard Problems AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CHECK THE KEYBOARD CABLE Ensure that the keyboard cable is firmly connected to the computer Reconnect the keyboard cable as shown on the setup diagram for your computer Ensure that the cable is not damaged or frayed and check cable connectors for bent or broken pins Straighten any bent pins Remove any keyboard extension cables and connect the keyboard directly to the computer TEST THE KEYBOARD Connect a properly working keyboard to the computer then try using the keyboard RUN THE HARDWARE TROUBLESHOOTER See Resolving Software and Hardware Incompatibilities on page 56 Lockups and Software Problems AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide The computer does not start up CHECK THE DIAGNOSTIC LIGHTS See Diagnostic Lights on page 49 ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET The computer stops responding NOTICE You may lose data if you are unable to perform an operating system shutdown TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off and
99. oblems 35 K keyboard problems 39 L labels Microsoft Windows 10 Service Tag 10 lights back of computer 49 diagnostic 9 media card reader installing 87 problems 38 removing 85 using 18 memory 4 GB configurations 68 DDR2 overview 66 memory continued installation guidelines 66 installing 68 problems 41 removing 70 type supported 66 messages error 37 modem adding 93 problems 35 monitor blank 47 clone mode 20 connect TV 20 display settings 20 extended desktop mode 20 hard to read 48 problems 47 motherboard See system board mouse problems 42 network Network Setup Wizard 21 problems 43 setting up 20 Network Setup Wizard 21 0 printer continued problems continued setting up 17 USB 18 problems battery 33 blue screen 40 CD drive 34 CD DVD RW drive 35 scanner 45 operat ng system reinstalling 12 screen is blank 47 screen is hard to read 48 software 40 41 sound and speakers 46 restoring 56 Operating System CD 12 technical support policy 110 troubleshooting tips 33 P video and monitor 47 password clearing 108 jumper 108 computer crashes 39 40 computer stops responding 39 Dell Diagnostics 52 diagnostic lights 49 volume adjusting 46 Product Information Guide 9 Program Compatibility PC Restore 56 drives 34 Wizard 40 DVD drive 34 PCI Express cards e mail 35 installing 71 r
100. ocal Numbers and Toll Free Numbers St Lucia Website www dell com lc E mail la techsupport dell com Technical Support toll free 1 866 464 4352 St Vincent and the Grenadines Website www dell com vc E mail la techsupport dell com Technical Support toll free 1 866 464 4353 Singapore Singapore International Access Code 005 Country Code 65 NOTE The phone numbers in this section should be called from within Singapore or Malaysia only Website support ap dell com Technical Support Dimension Inspiron and Electronics and Accessories Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Care Transaction Sales Corporate Sales toll free 1 800 394 7430 toll free 1 800 394 7488 toll free 1 800 394 7478 toll free 1 800 394 7430 option 6 toll free 1 800 394 7412 toll free 1 800 394 7419 Slovakia Prague International Access Code 00 Country Code 421 Website support euro dell com E mail czech_dell dell com Technical Support Customer Care Fax Tech Fax Switchboard Sales 02 5441 5727 420 22537 2707 02 5441 8328 02 5441 8328 02 5441 7585 Specifications 127 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers South Africa J
101. ohannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Gold Queue Technical Support Customer Care 011 709 7713 011 709 7710 011 709 7707 Sales 011 709 7700 Fax 011 706 0495 Switchboard 011 709 7700 Southeast Asian and Pacific Technical Support Customer Service and Sales 604 633 4810 Countries Penang Malaysia Spain Madrid Website support euro dell com International Access Code 00 Home and Small Business Country Code 34 Technical Support 902 100 130 City Code 91 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 Corporate Technical Support 902 100 130 Customer Care 902 115 236 Switchboard 9 722 92 00 Fax 9 722 95 83 Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 128 Specifications Website support euro dell com Technical Support for XPS Technical Support for all other Dell products Relational Customer Care Home Small Business Customer Care Employee Purchase Program EPP Support Technical Support Fax Sales 0771 340 340 08 590 05 199 08 590 05 642 08 587 70 527 020 140 14 44 08 590 05 594 08 590 05 185 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Switzerland Geneva I
102. om Technical Support toll free 413 598 2522 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U S A Austin Texas International Access Code 011 Country Code 1 Automated Order Status Service AutoTech portable and desktop computers Hardware and Warranty Support Dell TV Printers and Projectors for Relationship customers Americas Consumer XPS Support Consumer Home and Home Office Support for all other Dell products Customer Service Employee Purchase Program EPP Customers Financial Services website www dellfinancialservices com Financial Services lease loans Financial Services Dell Preferred Accounts DPA Business Customer Service and Support Employee Purchase Program EPP Customers Support for printers projectors PDAs and MP3 players Public government education and healthcare Customer Service and Support Employee Purchase Program EPP Customers Dell Sales Dell Outlet Store Dell refurbished computers Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Fax Dell Services for the Deaf Hard of Hearing or Speech Impaired toll toll toll f toll toll toll toll toll f toll toll toll toll toll toll f toll or toll free toll toll toll toll toll f
103. onnector closest to processor 2 securing clips 2 3 connector 68 Removing and Installing Parts 5 Align the notch on the bottom of the module with the crossbar in the connector 2 1 Z Wc N 1 notch 2 crossbar 3 memory module 4 cutouts 2 NOTICE To avoid damage to the memory module press the module straight down into the connector while you apply equal force to each end of the module 6 Insert the module into the connector until the module snaps into position If you insert the module correctly the securing clips snap into the cutouts at each end of the module A a 3 7 Replace the computer cover see Replacing the Computer Cover on page 96 NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer 8 Connect your computer and devices to electrical outlets and turn them on 9 Right click the My Computer icon and click Properties 10 Click the General tab 11 To verify that the memory is installed correctly check the amount of memory RAM listed Removing and Installing Parts 69 Removing Memory AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by
104. or fan connector CPUFAN 16 modem connector RJ11 2 processor connector CPU 17 RJ11 internal connector RJI HINT 3 processor power connector POWERI2V 18 video connector VGA 4 memory module connectors 2 4 19 Media Card Reader connector USBINT 5 memory module connectors 1 3 20 USB connectors 4 USB BACK 6 battery socket BATTERY 21 network connector NIC and USB connectors 2 NIC USBI 7 internal speaker SPKR 22 back panel IEEE 1394 connector BACK1394 8 hard disk fan connector HDDFAN 23 IEEE 1394 connector INT1394 9 hard disk connector SATAO 24 PCI Express x1 connector SLOT2 10 CD DVD connector SATAI 25 PCI Express x16 connector SLOT1 11 front panel connector FRONT PANEL 26 standby LED STBYLED 12 modem 27 password jumper CLRPSWD 13 power connector POWER 28 RTC reset jumper CLRCMOS 14 line in line out microphone center and 29 temperature connector THRM LFE connectors AUDIOBACK 1 15 S PDIF audio connector SPDIF 30 floppy drive connector FLOPPY Memory You can increase your computer memory by installing memory modules on the system board Your computer supports unbuffered non ECC DDR2 memory LA NOTE Buffered memory is not supported on this computer DDR2 Memory Overview DDR2 memory modules should be installed in pairs of matched memory size speed and technology If the DDR2 memory modules are not installed in matched pairs the computer will continue to operate b
105. ording to the boot sequence specified in system setup At the Dell Diagnostics Main Menu left click with the mouse or press lt Tab gt and then lt Enter gt to select the test you want to run see Dell Diagnostics Main Menu on page 53 K NOTE Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen After all tests have completed close the test window to return to the Dell Diagnostics Main Menu Close the Main Menu window to exit the Dell Diagnostics and restart the computer Troubleshooting Tools Dell Diagnostics Main Menu The following tests can be run from the Dell Diagnostics Main Menu Option Function Express Test Performs a quick test of system devices The test typically takes 10 to 20 minutes and requires no interaction on your part Run Express Test first to increase the possibility of tracing the problem quickly Extended Test Performs a thorough check of system devices The test typically takes an hour or more and peridocially requires your input to answer specific questions Custom Test Tests a specific device in the system and can be used to customize the tests you want to run Symptom Tree Lists a number of common symptoms and allows you to select a test based on the symptom of the problem you are having For any problem encountered during a test a message appears with an error code and a description of the problem Write
106. ors and earlier 4 MB for Intel Core E6600 processors and later Memory Type Memory connectors Memory capacities Minimum memory Maximu m memory BIOS address 533 667 and 800 MHz DDR2 four 256 MB 512 MB 1 GB or 2 GB 256 MB 4CB NOTE See Addressing Memory With 4 GB Configurations on page 68 to verify the amount of memory available to the operating System F0000h Computer Information Chipset DMA channels Interrupt levels BIOS chip NVRAM NIC System clock Intel C965 Express eight 24 4Mb Integrated network interface capable of 10 100 Mbps communication 533 800 or 1066 MHz data rate depending on your processor Specifications 97 Video Type integrated Intel Graphics Media Accelerator X3000 or PCI Express x16 graphics expansion slot Audio Type Internal 7 1 channel Intel High Definition Audio Sigmatel STAC9227 Expansion Bus Bus type Bus speed PCI Express connector connector size connector data width maximum PCI Express connector connector size connector data width maximum PCI Express x1 and x16 PCI Express xl slot bidirectional speed 500 MB sec x16 slot bidirectional speed 8 GB sec one xl 36 pins one PCI Express lane one x16 164 pins 16 PCI Express lanes Drives Externally accessible Available devices Internally accessible one slimline 3 5 inch media bay one slimline 5 25 inch
107. ort euro dell com E mail tech support central europe 2dell com Technical Support for XPS Technical Support for all other Dell computers Home Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care Switchboard 069 9792 7222 069 9792 7200 0180 5 224400 069 9792 7320 069 9792 7320 069 9792 7320 069 9792 7320 069 9792 7000 Specifications 119 Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Greece Website support euro dell com International Access Code 00 Country Code 30 Technical Support Gold Service Technical Support 00800 44 14 95 18 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada E mail la techsupport dell com General Support toll free 1 866 540 3355 Guatemala E mail la techsupport dell com General Support 1 800 999 0136 Guyana E mail la techsupport dell com General Support toll free 1 877 270 4609 Hong Kong Website support ap dell com International Access Code 001 Country Code 852 120 Specifications Technical Support E mail HK_support Dell com Technical Support Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support servers and storage
108. oting to a USB device It is recommended that you use the back USB connectors for devices that typically remain connected such as printers and keyboards Attach high speed serial multimedia devices such as digital video cameras It is recommended that you use the back IEEE 1394 connector for devices that typically remain connected such as external hard drives and other storage devices Press this button to turn on the computer NOTICE To avoid losing data do not use the power button to turn off the computer Instead perform an operating system shutdown The power light illuminates and blinks or remains solid to indicate different states No light The computer is turned off Steady green The computer is in a normal operating state Blinking green The computer is in a power saving state Blinking or solid amber See Power Problems on page 43 Press this button to access the front panel connectors Use the pink microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program On computers with a sound card the microphone connector is on the card Use the green headphone connector to attach headphones and most kinds of speakers The hard drive activity light is on when the computer reads data from or writes data to the hard drive The light might also be on when a device such as a CD player is operating For more information on what each diagnostic l
109. peration Solving Problems 43 IF THE POWER LIGHT IS OFF The computer is either turned off or is not receiving power Reseat the power cable in the power connector on the back of the computer and the electrical outlet Bypass power strips power extension cables and other power protection devices to verify that the computer turns on properly Ensure that any power strips being used are plugged into an electrical outlet and are turned on Ensure that the electrical outlet is working by testing it with another device such as a lamp Ensure that the main power cable and front panel cable are securely connected to the system board see System Board Components on page 65 IF THE POWER LIGHT IS STEADY AMBER A device may be malfunctioning or incorrectly installed Ensure that the processor cable is securely connected to the system board see System Board Components on page 65 Remove and then reinstall all memory modules see Memory on page 66 Remove and then reinstall any expansion cards including graphics cards see Cards on page 70 IF THE POWER LIGHT IS BLINKING AMBER The computer is receiving electrical power but an internal power problem may exist Ensure that the voltage selection switch is set to match the AC power at your location if applicable Ensure that all components and cables are properly installed and securely connected to the system board see System Board Components on page 65 ELIMIN
110. puter user Certain changes can cause your computer to work incorrectly Specifications 101 102 Entering System Setup 1 Tum on or restart your computer 2 When the DELL logo appears press F2 immediately appears System Setup Screens The system setup screen displays current or changeable configuration information for your computer Information on the screen is divided into three areas the options list active options field and key functions K NOTE Keyboard failure may result when a key on the keyboard is held down for extended periods of time To avoid possible keyboard failure press and release lt F2 gt in even intervals until the system setup screen If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again Options List This field appears on the left side of the system setup window The field is a scrollable list containing features that define the configuration of your computer including installed hardware power conservation and security features Scroll up and down the list with the up and down arrow keys As an option is highlighted the Option Field displays more information about that option and the option s current and available settings Press lt Enter gt to expand or contract each of the main option fields Option Field This field contains infor
111. r starting standby mode hibernate mode turning off the monitor and turning off the hard drive The Power schemes drop down menu displays the following schemes e Always On default If you want to use your computer with no power conservation Home Office Desk If you want your home or office computer to run with little power conservation Portable Laptop If your computer is a portable computer that you use for traveling e Presentation If you want your computer to run without interruption using no power conservation Minimal Power Management If you want your computer to run with minimal power conservation e Max Battery If your computer is a portable computer and you run your computer from batteries for extended periods of time If you want to change the default settings for a scheme click the drop down menu in the Turn off monitor Turn off hard disks System stand by or System hibernates field and then select a time out from the displayed list Changing the time out for a scheme field permanently changes the default settings for that scheme unless you click Save As and enter a new name for the changed scheme NOTICE If you set the hard drive hard disk to time out before the monitor does your computer may appear to be locked up To recover press any key on the keyboard or click the mouse To avoid this problem always set the monitor to time out before the hard drive Setting Up and Using YourComputer
112. r without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp DellNet and PowerConnect are trademarks of Dell Inc Intel Pentium Intel SpeedStep and Celeron are registered trademarks of Intel Corporation Microsoft Windows and Outlook are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Model DCCY August 2006 P N FJ055 Rev A00 Contents Finding Information lll 9 1 Setting Up and Using Your Computer 13 Front and Back View ofthe Computer 13 Erorit VIEW iei a e Rue RAE E RUE ot ee eae E 13 Back VieW I soU RE RUE aoe eee Fe eae 15 Back I 0 Connectors 2 2 llle 16 Setting Upa Printer s XR ae ke See ae see gee 17 PrinterGable 2 s amp 2A Meh RAUS Rode Boe ee eR 17 Connecting a USB Printer 2 2 ee ee 18 Using a Media Card Reader Optional 18 Connecting a TV Optional llle 20 Changing the Display Settings oaoa aa 20 Setting Up a Home and Office Network 20 Connecting to a Network Adapter llle 20 Network Setup Wizard
113. re to previous operating state 56 stops responding 39 copying CDs general information 25 helpful tips 27 how to 25 copying DVDs general information 25 helpful tips 27 how to 25 cover closing 96 opening 62 Dell contacting 111 112 Dell Diagnostics 52 support policy 110 Dell support site 11 diagnostic lights 49 diagnostics Dell 52 lights 49 display See monitor documentation End User License Agreement 9 ergonomics 9 online 11 Product Information Guide 9 regulatory 9 safety 9 warranty 9 drivers about 54 identifying 54 Drivers and Utilities CD 9 drives hard drive 76 installing floppy 91 installing hard drive 78 problems 34 removing floppy 89 removing hard drive 76 serial ATA 76 DVD drive problems 34 DVDs 25 playing 23 E e mail problems 35 Index 133 End User License Agreement 9 ergonomics information 9 error Messages diagnostic lights 9 F floppy drive installing 91 removing 89 hard drive installing 78 problems 35 removing 76 hardware Dell Diagnostics 52 Hardware Troubleshooter 56 Help and Support Center 11 help file Windows Help and Support Center 11 hibernate mode 28 30 Hyper Threading 31 IEEE 1394 problems 38 134 Index installing parts before you begin 61 recommended tools 61 turning off your computer 61 Internet connection about 22 connection options 22 connection setting up 22 pr
114. rom the Media Card Reader connector on the system board see System Board Components on page 65 1 interface cable 2 Media Card Reader connector Removing and Installing Parts 85 5 Pull up on the drive release latch and slide the Media Card Reader towards the back of the computer then lift to remove the drive from the computer 1 drive release latch 2 Media Card Reader 86 Removing and Installing Parts Installing a Media Card Reader 1 Follow the procedures in Before You Begin on page 61 2 Remove the Media Card Reader from its packaging 3 Slide the drive into place until you hear a click or feel the drive securely installed Removing and Installing Parts 87 4 Connect the interface cable to the back of the Media Card Reader and to the Media Card Reader connector on the system board P 1 interface cable Replace the CD DVD drive see Installing a CD DVD Drive on page 83 Replace the hard drive see Installing a Hard Drive on page 78 Replace the computer cover see Replacing the Computer Cover on page 96 5 6 7 NOTICE To connect a network cable first plug the cable in to the network device and then plug it in to the computer 8 Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 9 Enter system setup see System Setup on pa
115. s card Setting Up a Home and Office Network Connecting to a Network Adapter K NOTE Plug the network cable into the network adapter connector on the computer Do not plug the network cable into the modem connector on the computer Do not plug a network cable into a telephone wall jack 1 Connect the network cable to the network adapter connector on the back of your computer Insert the cable until it clicks into place and then gently pull it to ensure that it is secure 2 Connect the other end of the network cable to a network device 20 Setting Up and Using Your Computer MEN EN 1 network adapter connector 2 network adapter connector on computer 3 network cable 4 network device Network Setup Wizard The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of sharing files printers or an Internet connection between computers in a home or small office 1 Click the Start button point to All Programs Accessories Communications and then click Network Setup Wizard On the welcome screen click Next Click Checklist for creating a network 2 3 K NOTE Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP Service Pack 1 SP1 or later operating systems 4 Complete the checklist and required preparations 5 Return to the Network Setup Wizard and follow the i
116. space oo gt NOTICE Ensure that you are working on a level protected surface to avoid scratching the computer or the surface on which it is resting 4 Lay your computer on its side with the computer cover facing up Pull back the cover release latch on the top panel 1 1 computer cover 2 cover release latch 3 security cable slot 6 Locate the two hinge tabs on the bottom edge of the computer 7 Grip the sides of the computer cover and pivot the cover up using the bottom hinges as leverage points 8 Release the cover from the hinge tabs and set it aside in a secure location Removing and Installing Parts 63 Inside View of Your Computer AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide AN CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover 1 drive release latch 2 CD DVD drive 3 power supply and fan 4 hard drive 5 heat sink assembly 6 power button 7 front panel door 64 Removingand Installing Parts System Board Components AN mm 99 BHH ig mr Ey JL 9 IE 22 21 20 19 18 17 16 15 14 Removing and Installing Parts 65 1 process
117. sted Resolution A possible expansion card failure has 0009 occurred 1 Determine if a conflict exists by removing an expansion card not a graphics card and restarting the computer see Cards on page 70 2 If the problem persists reinstall the card that you removed then remove a different card and restart the computer 3 Repeat this process for each expansion card installed If the computer starts normally troubleshoot the last card removed from the computer for resource conflicts see Resolving Software and Hardware Incompatibilities on page 56 4 If the problem persists contact Dell see Contacting Dell on page 112 The system is operating in the quick 00900 resume mode For additional information see Using Intel Viiv Quick Resume Technology Optional on page 30 Press the power button Move the mouse Press any key on the keyboard Press any key on the optional MCE remote control 0000 Another failure has occurred Ensure that all hard drive and CD DVD drive cables are properly connected to the system board see System Board Components on page 65 f there is an error message on your screen identifying a problem with a device such as the floppy drive or hard drive check the device to make sure it is functioning properly f the operating system is attempting to boot from a device such as the floppy drive or hard drive check system setup see System Setup
118. ter cable at the same time you purchased your computer the cable may arrive in the computer box Setting Up and Using Your Computer 17 Connecting a USB Printer K NOTE You can connect USB devices while the computer is turned on 1 Complete the operating system setup if you have not already done so 2 Install the printer driver if necessary See the documentation that came with your printer 3 Attach the USB printer cable to the USB connectors on the computer and the printer The USB connectors fit only one way T4 JS lt 1 USB connector on computer 2 USB printer cable 3 USB connector on printer Using a Media Card Reader Optional Use the Media Card Reader to transfer data directly to your computer The Media Card Reader supports the following memory types e xD Picture Card e SmartMedia SMC e CompactFlash Type I and II CF II e MicroDrive mini SD and MS Pro Duo can be supported with an adapter e SecureDigital Card SD Mini SD Card 18 Setting Up and Using Your Computer e MultiMediaCard MMC Reduced size MMC Memory Stick MS MS Pro Duo Pro For information on installing a Media Card Reader see Installing a Media Card Reader on page 87 1 xD Picture Card and 2 CompactFlash Type I and II SmartMedia SMC CF I II and MicroDrive Card 3 Memory Stick MS MS Pro 4 SecureDigital Card SD MultiMediaCard MMC To use the Media Card Reader 1 Check the media or card to determine the proper or
119. ter to the Media Card Reader To manually assign a drive for the Media Card Reader 1 Right click My Computer then select Manage 2 Select the Disk Management option 3 Right click the corresponding drive letter in the right pane that needs to be changed 4 Select Drive Letter and Paths 5 From the drop down list select the new drive letter assignment for the Media Card Reader 6 Click OK to confirm your selection NOTE The Media Card Reader appears as a mapped drive only when it is connected Each of the four Media Card Reader slots are mapped to a drive even if no media is installed If you attemptto access the Media Card Reader when no media is inserted you are prompted to insert media IEEE 1394 Device Problems AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the 38 Product Information Guide ENSURE THAT THE CABLE FOR THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE DEVICE AND INTO THE CONNECTOR ON THE COMPUTER ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS 1 Click the Start button then click Control Panel 2 Click Printers and Other Hardware If your IEEE 1394 device is listed Windows recognizes the device IF YOU HAVE PROBLEMS WITH A DELL IEEE 1394 DEVICE Contact Dell see Contacting Dell on page 112 IF YOU HAVE PROBLEMS WITH A NON DELL IEEE 1394 DEVICE Contact the manufacturer of the IEEE 1394 device Solving Problems Keyb
120. the device documentation Changing Boot Sequence for the Current Boot You can use this feature for example to boot your computer to a USB device such as a floppy drive or memory key 1 Ifyou are booting to a USB device connect the USB device to a USB connector see Front and Back View of the Computer on page 13 2 Tur on or restart your computer 3 When the DELL logo appears press lt F12 gt immediately K NOTE Keyboard failure may result when a key on the keyboard is held down for extended periods of time To avoid possible keyboard failure press and release lt F12 gt in even intervals until the Boot Device Menu appears If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again Specifications 4 At the Boot Device Menu use the up and down arrow keys or press the appropriate number on the keyboard to highlight the device that is to be used for the current boot only and then press lt Enter gt For example if you are booting to a USB memory key highlight USB Flash Device and press lt Enter gt K NOTE To boot to a USB device the device must be bootable To make sure your device is bootable check the device documentation Changing Boot Sequence for Future Boots 1 Enter system setup see Entering System Setup on page 102 2 Press the arrow keys to highlight the Boot Sequence menu option and press
121. the drive or the CD or DVD K NOTE Because of different regions worldwide and different disc formats not all DVD titles work in all DVD drives ADJUST THE WINDOWS VOLUME CONTROL e Click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up by clicking the slidebar and dragging it up Ensure that the sound is not muted by clicking any boxes that are checked CHECK THE SPEAKERS AND SUBWOOFER See Sound and Speaker Problems on page 46 34 Solving Problems Problems writing to a CD DVD RW drive CLOSE writing the CD TURN 0 OTHER PROGRAMS The CD DVD RW drive must receive a steady stream of data during the process If the stream is interrupted an error occurs Try closing all programs before you write to DVD RW FF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD DVD RW Disc See Power Management on page 28 or search for the keyword standby in Windows Help and Support Center for information on power management modes Hard dr ive problems Run CHECK Disk 1 Clic 2 Righ 3 Clic Start then click My Computer t click Local Disk C Properties 4 Click the Tools tab 5 Under Error checking click Check Now 6 Click Scan for and attempt recovery of bad sectors 7 Click Start E Mail Modem and Internet Problems AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information
122. the lights identify the problem K NOTE After the computer completes POST all four lights turn off before booting to the operating system Light Pattern Problem Description Suggested Resolution The computer is in a normal off Plug the computer into a working OOQ9O condition or a possible pre BIOS failure electrical outlet see Power Problems has occurred on page 43 f the problem persists contact Dell see Contacting Dell on page 112 0090 0000 A possible processor failure has occurred Contact Dell see Contacting Dell on page 112 Memory modules are detected but a f two or more memory modules are memory failure has occurred installed remove the modules see Removing Memory on page 70 then reinstall one module see Installing Memory on page 68 and restart the computer If the computer starts normally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error f available install properly working memory of the same type into your computer see Installing Memory on page 68 f the problem persists contact Dell see Contacting Dell on page 112 Troubleshooting Tools 49 Light Pattern Problem Description Suggested Resolution 00600 A possible graphics card failure has occurred Reseat any installed graphics cards see Cards on page 70 f available install
123. the network connector On computers with a network connector card use the connector on the card It is recommended that you use Category 5 wiring and connectors for your network If you must use Category 3 wiring force the network speed to 10 Mbps to ensure reliable operation Flashes a yellow light when the computer is transmitting or receiving network data A high volume of network traffic may make this light appear to be in a steady on state Use the modem connector to connect your computer to the Internet Use the black surround sound connector to attach multichannel capable speakers Use the blue line in connector to attach a record playback device such as a cassette player CD player or VCR On computers with a sound card use the connector on the card Use the green line out connector to attach headphones and most speakers with integrated amplifiers On computers with a sound card use the connector on the card Setting Up and Using Your Computer 10 11 12 13 14 Setting Up a Printer microphone side surround sound connector center LFE connector S PDIF connector VGA connector USB 2 0 connectors 6 IEEE 1394 connector Use the pink connector to attach a personal computer microphone for voice or musical input into a sound or telephony program On computers with a sound card the microphone connector is on the card Use the grey surround sound connector to attach multichannel capable speak
124. the procedures in Before You Begin on page 61 2 Remove the computer cover Removing the Computer Cover on page 62 3 Reset the current CMOS settings 4 Locate the 2 pin password CLRPSWD and CMOS CLRCMOS jumpers on the system board see System Board Components on page 65 5 Remove the password jumper plug then place the plug on the CLRCMOS jumper pins and wait approximately 5 seconds NOTICE The password jumper plug must be reinstalled on the password jumper pins in order to enable the password feature 6 Remove the jumper plug from the CLRCMOS jumper pins and place it back on the password jumper pins 7 Replace the computer cover see Replacing the Computer Cover on page 96 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 8 Connect your computer and devices to electrical outlets and then turn them on Cleaning Your Computer AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Computer Keyboard and Monitor AN CAUTION Before you clean your computer disconnect the computer from the electrical outlet Clean your computer with a soft cloth dampened with water Do not use liquid or aerosol cleaners which may contain flammable substances e Use a vacuum cleaner with a brush attachment to gently remove dust from the slots and holes on your computer a
125. top of the screen 2 When the blue bar appears immediately press lt Ctrl gt lt F11 gt If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again 3 On the next screen that appears click Restore K NOTE If you wish to exit PC Restore without restoring your operating system click Reboot 4 On the next screen click Confirm The restore process takes approximately 6 10 minutes to complete NOTICE Do not manually shut down the computer Click Finish and let the computer completely reboot 5 When prompted click Finish to reboot the computer 6 When prompted click Yes The computer restarts Because the computer is restored to its original operating state the screens that appear such as the End User License Agreement are the same ones as they appeared the first time the computer was turned on 58 Troubleshooting Tools 7 Click Next The System Restore screen appears and the computer restarts After the computer restarts click OK Removing Dell PC Restore NOTICE Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer After you have removed Dell PC Restore you will not be able to use it to restore your computer s operating system Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer
126. uick Resume Technology ORT mode your power button is used as a quick on off feature Pressing the power button once causes the display to go blank and the audio to mute In this mode the computer is still operating as indicated by the power button indicator and diagnostic lights 1 2 and 4 being lit Also you may notice that the hard drive indicator may blink when the hard drive is being accessed by an external device To resume normal computer operation briefly press the power button press any key on the keyboard move the mouse or press a button on the optional Microsoft Windows XP Media Center Edition 2005 remote control Setting Up and Using Your Computer Enabling the ORT Feature in System Setup The ORT drivers must be installed before this feature becomes active These drivers are installed when this option is ordered Also Quick Resume is enabled in system setup when this feature is ordered 1 Enter system setup see page 102 2 Press the arrow keys to highlight the Power Management menu option then press lt Enter gt to access the menu 3 Press the up and down arrow keys to highlight the Ouick Resume option then press Enter to access the menu 4 Press the left and right arrow keys to highlight the On option and then press Enter to enable the Quick Resume feature Enabling the ORT feature in the Operating system 1 Click the Start button then click Control Panel Under Pick a category click Performance an
127. ut with a slight reduction in performance See the label on the module to determine the module s capacity 256MB 2R XX XXX K NOTE Always install DDR2 memory modules in the order indicated on the system board 66 Removing and Installing Parts The recommended memory configurations are A pair of matched memory modules installed in DIMM connectors 1 and 2 white securing clips or A pair of matched memory modules installed in DIMM connectors and 2 and another matched pair installed in DIMM connectors 3 and 4 black securing clips NOTICE Do not install ECC memory modules If you install mixed pairs of DDR2 800 MHz PC2 6400 and DDR2 533 MHz PC2 4300 memory the modules function at the speed of the slowest module installed Be sure to install a single memory module in DIMM connector 1 the connector closest to the processor before you install modules in the other connectors 1 matched pair of memory modules in DIMM connectors 1 and 2 white securing clips 2 matched pair of memory modules in DIMM connectors 3 and 4 black securing clips NOTICE If you remove your original memory modules from the computer during a memory upgrade keep them separate from any new modules that you may have even if you purchased the new modules from Dell If possible do not pair an original memory module with a new memory module Otherwise your computer may not start properly You should install your original memory modules in pairs
128. ver on page 96 Connect your computer and monitor to electrical outlets and then turn them on After the Microsoft Windows desktop appears on your computer shut down the computer see Turning Off Your Computer on page 61 Turn off the monitor and disconnect it from the electrical outlet Disconnect the computer power cable from the electrical outlet and press the power button to ground the system board Remove the computer cover see Replacing the Computer Cover on page 96 Locate the 2 pin password jumper CLRPSWD on the system board see System Board Components on page 65 and attach the jumper to re enable the password feature Replace the computer cover see Replacing the Computer Cover on page 96 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer Connect your computer and devices to electrical outlets and then turn them on Specifications LA NOTE In you system setup see System Setup on page 101 both system and administrator password options appear as Not Set The password feature is enabled but a password is not assigned 13 Assign a new system and or administrator password as needed Clearing CMOS Settings AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide K NOTE This procedure does not clear or reset system and setup passwords 1 Follow
129. y Ensure that the card is fully seated in the slot 1 card not fully seated 2 bracket within slot 3 bracket caught outside of slot 4 card fully seated 9 Before you close the card retention door ensure that The tops of all cards and filler brackets are flush with the alignment bar The notch in the top of the card or filler bracket fits around the alignment guide 72 Removing and Installing Parts 10 Close the card retention door by snapping it into place 1 retention arm 2 PCI Express card 3 edge connector 4 card connector NOTICE Do not route card cables over or behind the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment 11 Connect any cables that should be attached to the card See the documentation that came with the card for information about the card s cable connections o NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer 12 Replace the computer cover see Replacing the Computer Cover on page 96 reconnect the computer and devices to electrical outlets and then turn them on 13 Install any drivers required for the card as described in the card documentation Removing and Installing Parts 73 Removing a PCI Express Card 1 Follow the procedures in Before You Begin on page 61 If necessary disconnect any cables connected to the card Gently pull back the secur
130. y on the screen when the computer starts Keyboard Errors This option disables or enables keyboard error reporting when the computer starts Boot Sequence This feature allows you to change the boot sequence for devices NOTICE If you modify any boot sequence settings save the new settings to avoid losing the changes Option Settings e Diskette Drive The computer attempts to boot from the floppy drive If the floppy disk in the drive is not bootable the computer generates an error message If no floppy disk is in the drive or if there is no floppy drive installed in the computer the computer attempts to boot from the next bootable device in the boot sequence Hard Drive The computer attempts to boot from the primary hard drive If no operating system is on the drive the computer attempts to boot from the next bootable device in the boot sequence e CD Drive The computer attempts to boot from the CD drive If no CD is in the drive or if the CD has no operating system the computer attempts to boot from the next bootable device in the boot sequence USB Flash Device Insert the memory device into a USB port and restart the computer When F12 Boot Menu appears in the upper right corner of the screen press lt F12 gt The BIOS detects the device and adds the USB flash option to the boot menu K NOTE To boot to a USB device the device must be bootable To make sure that your device is bootable check

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