Home

Dell 200 Laptop User Manual

Contents

1. 7 14 Troubleshooting the System Board 88 7 15 Troubleshooting the Diskette Drive 7 16 Checking the Diskette Drive 7 17 Troubleshooting the Diskette Drive Subsystem 7 17 Troubleshooting SCSI Tape 7 18 Troubleshooting SCSI Hard Disk 7 19 Drive Indicator Error Codes 8 8 7 19 Troubleshooting the SCSI Hard Disk 7 20 Chapter 8 Installing System Board 8 1 Expansion Cards socie eb edet Iv EDU Es Ep iib ip da wae 8 2 Installing an Expansion Card 88 8 3 Relocating or Removing an Expansion Card 8 4 Adding Memory Sheek TE ue eI e er cb ett he E Es 8 5 Memory Upgrade jcc euge RR Ere 8 5 SIMM Installation 4 8 5 Performing a Memory Upgrade 8 7 Installing ee ehe 8 8 Removing SIMMS 0 00 cece cc ee eee eee 8 9 Upgrading the Microprocessor or Installing Additional Microprocessors 8 9 Replacing RTC Chip 0 0 0 cee ee eee 8 14 xiv Chapter 9
2. 5 5 Key Help Under 5 5 5 5 Quit Menu Under Subtest 5 5 UM Y I ote eerie b eS PIS 5 6 Number of Times to Repeat 5 5 6 Maximum Errors 8 5 6 Pause for User Responses sasos see RR etd 5 6 Output Device for Status 5 7 Output Device for Error 5 7 dest Eamitsaaosaso ves einer s te verb blado 5 7 About E ees 5 7 Key Help us ee ER UH REUS Web pU eda 5 7 EE 5 8 Tests in the System Diagnostics 5 8 Error pO Bots Pad Eb ded LE ed ER du 5 10 RAM Test Group sre CEU EN a eee VES ERE 5 10 Subtes i eoe gk AeA en uta a ea V pt dos ret 5 10 Why Test 0 0 e 5 10 System Set Test Groupe err Bisa oe Fete 5 10 SUbt SlS trees sete desto tp 5 11 Why Run a System Set Test 8 5 11 Xii Video Test Group os cepe CERRO ACE ER ec IRURE e ase se 5 12 e ERN o eque ee eure NE qa eg aces 5 12 Why Runa Vid o Test eee Hed WP EDU DUMP 5 12 Keyboard Test Group renaire hean h cece ence nen 5 13 S btests so sti bik ihe ha dee
3. 3 5 Chapter 4 Finding Software 5 4 1 Installing and Configuring Software lessen 4 1 Using Software nere eve tees 4 1 Error Messages cce pendere baad Dae aie tales es 4 1 Input Errors d beat 4 2 Program Conflicts cry mee LIN PER HE Ve P EI Pp ts 4 2 Avoiding Interrupt Assignment Conflicts 4 2 Xi Chapter 5 Running the System 5 5 1 Features of the System Diagnostics llle 5 1 When to Use the System Diagnostics lesse 5 1 Starting the System Diagnostics sees 5 2 How to Use the System Diagnostics 5 3 Confirming the System Configuration 5 4 How to Useithe Menu dur cre Ree see Pees HA ES BAe 5 4 Main Menu Categories fa ba per Ue RR EUR RR ep ce 5 4 dha EUREN ge eh adn deena hs 5 4 Select be pL anaes e ues eevee e ut 5 4 b CEPI S un aes 5 5 Run Under Subtest seene pm 5 5 Select Under 5 5 5 Options Under 5 5 5 Test Limits Under 5 5 About Under 5
4. nee 5 6 System Diagnostics 5 8 Power Cable Connectors on the Power Supply Paralleling Board 7 10 Sample SIMM Configurations 8 6 Valid Microprocessor Configurations 8 10 Help Tools ues pA b be Bab he Rad e RERO 11 2 International Dialing Codes 11 6 Dell Contact Numbers 8 11 8 Color Attributes ico sbenee eene ey ems B 3 System Board Jumper and Switch Settings C 3 System Board Connectors and Sockets C 5 Microprocessor Module Jumper C 7 SCSI Backplane Board Connectors C 8 Power Supply Paralleling Board C 10 DELL CONFIDENTIAL Preliminary 12 17 96 xxiii DELL CONFIDENTIAL Preliminary 12 17 96 xxiv Chapter 2 Checking the Basics Dell PowerEdge 6100 computer system is not work ing as expected start your troubleshooting with the procedures in this chapter This chapter guides you through some initial checks and procedures that can solve basic computer problems It can also direct you to the appropriate chapter in this guide for detailed trouble shooting information and procedures to solve more complex problems NOTE When you see the question Is the problem resolved in a troubleshooting proce
5. 16 Paris Montpellier Customer Care 16215 52 o esee Customer Care Fax Customer Care Fax Montpellier E ener Ne TechFax TechConnect BBS Sales Major accounts 16 1 s rb ES Direct Sales 16 15 iw Corporate Sales Germany Customer Technical 06103 Langen Customer Care 0 ec ee eee 06103 esee TechConnect 06103 Salles E E ects Se PELO ET 06103 Hong Kong Customer Technical toll free 800 4107 ERE DEEST CERES EUER TOS toll free 800 4109 x For technical assistance in this country after normal working hours use one of the following numbers 353 1 204 4008 or 353 1 286 5908 English only the call is rerouted to the U S 11 10 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Table 11 3 Dell Contact Numbers continued Area Local Number or Country Department Name or Service Code Toll Free Number Ireland
6. B 5 640 x 350 16 Color Graphics Mode B 5 640 x 480 2 Color Graphics Mode B 5 Xvi 640 x 480 16 Color Graphics Mode B 5 320 x 200 256 Color Graphics Mode B 6 640 x 480 256 Color Graphics Mode B 6 800 x 600 16 Color Graphics Mode B 6 800 x 600 256 Color Graphics Mode B 6 1024 x 768 16 Color Graphics Mode B 6 1024 x 768 256 Color Graphics Mode B 6 1280 x 1024 16 Color Graphics Mode B 6 Color Palettes Test e RE OE ds beni bea ete B 6 Solid Colors ec RSEN pU ge ns B 7 Appendix C Jumpers Switches and C 1 Jumpers and Switches A General C 1 oi ser eee EUH UP elt NUDO Red e e 1 Switches xc Ghats FCA Re RED RA UR CRURA EU A eut US C 1 System eerdere ate Sk Ge dpe T PR eere 2 System Board Labels io 050 68 eget a epe RR C 5 Microprocessor Module 0 885555 C 6 SCSI Backplane Board
7. e C 8 Power Supply Paralleling Board 0 0 0 cee eee eee C 9 Disabling a Forgotten Password 8 5 C 10 Abbreviations and Acronyms Index Figures Figure2 1 Back 1 2 3 Figure 2 2 Front Panel Switches and 2 4 Figure 5 1 Sample Diagnostics Menu 5 2 Figure 5 2 Sample System Diagnostics Main Screen 5 3 Figure 7 1 Keylocks on the Computer s Back 1 7 2 Figure 7 2 Removing the Computer 7 3 Figure 7 3 Removing the Front 1 7 4 Figure 7 4 Inside the Chassis Front Left Side 7 5 Figure 7 5 Inside the Chassis Back Right Side View 7 6 Figure 7 6 Battery 7 9 xvii Figure 7 7 Figure 7 8 Figure 7 9 Figure 8 1 Figure 8 2 Figure 8 3 Figure 8 4 Figure 8 5 Figure 8 6 Figure 8 7 Figure 8 8 Figure 8 9 Figure 8 10 Figure 8 11 Figure 8 12 Figure 8 13 Figure 9 1 Figure 9 2 Figure 9 3 Figure 9 4 Figure 9 5 Figure 9 6 Figure 9 7 Figure 10 1 Figure 10 2 Figure 10 3 Figure 10 4 Figure B 1 Figure B 2 Figure B 3 Figure B 4 Figure C 1 Figure C2 F
8. 6 4 Chapter 7 Checking Inside the 7 1 Safety First For You and the 7 1 Removing and Replacing the Computer 7 2 Removing the Computer Covers 88 7 2 Replacing the Computer Covers 7 3 Removing the Front 7 4 xiij Inside the 185 8 8 7 4 Responding to Dell HIP Alert 7 6 Troubleshooting a Wet Computer 8 7 6 Troubleshooting a Damaged 7 7 Troubleshooting the RTC Chip 0 0 0 eee eee eee eee 7 8 Troubleshooting and Replacing the Battery on the Control Panel 7 8 Troubleshooting Power Supply Problems 7 9 Replacing a Power Supply 7 9 Troubleshooting Power Cable Connections 7 10 Troubleshooting a Cooling Fan 0 0 00 cece ee eene 7 10 Replacing a Cooling Fan 0 2 0 0 0 0 eee ees 7 11 Troubleshooting Expansion Cards 0 0 cece eee eee 7 12 Troubleshooting System Memory 7 13 Troubleshooting the Video
9. a E ets 5 13 Why Run a Keyboard Test 0 0 0 0 ee eee 5 13 Mouse Test eese uade rece e Wises ies Lie ia 5 13 S btests s E 5 13 Why Run the Mouse Test lisse 5 14 Diskette Drives Test Group 1 0 aape e AERE EREEREER III 5 14 Subt sts eb Rx ER Rr eat Seok ian s usce ka 5 14 Why Run a Diskette Drives 5 14 Serial Infrared Ports Test Group 2 20 00 eee eee eee 5 14 Subtests abo ds obe patthatiat tdi arte esso aco ales as coho ole 5 15 Why Run a Serial Infrared Ports Test 5 15 Parallel Ports Test Group 2 0 0 cee III 5 15 S btests ienee Mee Celeb p Re AUS Ee ACA eR 5 16 Why Run Parallel Ports 5 16 SCSI Devices Test Groupie ceccar terea e 5 16 5 16 Why Run a SCSI Devices 5 17 Chapter 6 Checking the 6 1 Troubleshooting the Monitor 00 6 1 Troubleshooting the 6 2 Troubleshooting I O Ports 0 0 ec e 6 2 Troubleshooting the Basic I O Functions 6 3 Troubleshooting a Parallel 6 4 Troubleshooting a Serial I O
10. 728 8528 switchboard eset teet eret 312 be tak 338 4400 1 Use this telephone number if your call is about a system purchased for home personal or small business use Use this telephone number if you are calling for an established Dell national account have your account number handy if you work for a governmental agency local state or federal or if you work for an educational or medical institution Getting Help 11 15 11 16 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Appendix A Diagnostics Checklist Betore You Call Keep a record of your diagnostic and troubleshooting activities by photocopying the following checklist and filling it out whenever you experience a problem with your computer system If you need to call Dell Computer Corporation for assis tance you will be able to inform the support technician of the actions you have taken to resolve the problem If you must return a piece of hardware to Dell include the com pleted checklist See Chapter 11 Getting Help for information on obtaining technical assistance Be sure to save the following checklist in this appendix as a master so you can use it to make copies of the checklist as needed Diagnostics Checklist A 1 Diagnostics Checklist Name Date Address Phone no Service tag bar code on the back of the computer Return Material Authorization Number if provided by support techn
11. Foreground Color Black Blue Green Cyan Red Magenta Brown White Dark gray Light blue Light green Light cyan Light red Light magenta Yellow Intense white Background Number Black Blue Green Cyan Red Magenta Brown White Black Blue Green Cyan Red Magenta Brown White These colors blink during the test Diagnostic Video Tests B 3 Color Attributes Subtest 40 x 25 The 40 column x 25 line color attributes subtest is the same as the previous subtest except that the characters are displayed in 40 column by 25 line double wide text mode Type y if each character is displayed correctly otherwise type n Color Bars Subtest The color bars subtest displays 16 bars in different colors with background intensity enabled Under each bar is the name of the color that should be displayed Type y if each color bar is displayed correctly otherwise type n Mode Pages Test The Text Mode Pages Test checks the video subsystem s ability to map and present all available video pages on the monitor screen one page at a time The test displays eight successive screens the first of which contains 21 lines of 77 zeros The remaining seven screens are identical to the first except that each screen substitutes a different numeral 1 through 7 for the zeros Type y if all the rows of numbers on each screen are dis played correctly otherwise type n Graphics Mode Test The
12. 60 4 810 4966 DAES Biase pee cae ater na n Nn Mtn DUE enced amare E 60 4 810 4955 For technical assistance in this country after normal working hours use one of the following numbers 353 1 204 4008 or 353 1 286 5908 English only the call is rerouted to the U S 11 8 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Table 11 3 Dell Contact Numbers continued Area Local Number or Country Department Name or Service Code Toll Free Number Canada Automated Order Status toll free 1 800 433 9014 North York Ontario AutoTech Automated technical toll free 1 800 247 9362 NOTE Customers in Customer Care From outside toll free 1 800 387 5759 Canada call the U S for access to Customer Care From within ANG i ic es 758 2400 TechConnect BBS Customer Technical Support From outside toll free 1 800 387 5757 Customer Technical Support From within ta 758 2300 Customer Account Services Credit Return Authorization Numbers toll free 1 800 387 5759 Sales Direct sales from outside toll free 1 800 387 5752 Sales Direct sales from within Toronto 416 n eaan
13. h fan carrier pate fan retention tabs 2 Figure 7 9 Replacing a Cooling Fan Remove the cooling fan from the fan carrier by releasing the two fan retention tabs inside the car rier see Figure 7 9 Insert the replacement cooling fan in the carrier and snap the two fan retention tabs back into position Orient the fan so that the power cable is at the upper right corner of the carrier Reinstall the fan carrier in the computer Insert the two tabs along the lower edge of the fan carrier into the lances in the chassis then raise the fan carrier into position until the catch on the fan car rier snaps into place in the computer chassis Connect the cooling fan power cable to the appropriate FAN connector on the system board The fan should begin running Replace the left computer cover Checking Inside the Computer 7 11 Troubleshooting Expansion Cards If an error message indicates an expansion card problem or if an expansion card seems to perform incorrectly or not at all the problem could be a faulty connection a conflict with software or other hardware or a faulty expansion card Follow these steps to troubleshoot expansion cards 1 7 12 Start the system configuration utility and verify that all Extended Industry Standard Architec ture EISA and Industry Standard Architecture ISA expansion cards have been configured correctly Save the configuration before exiting the utility See
14. Solid Colors Test Checks the video subsystem s ability to show screens full of solid colors Allows you to check for missing color subpixels of these tests except the Video Memory Test and the Video Hardware Test are interactive These interactive tests display images on the monitor screen and require the user to respond with the following steps 1 Examine a displayed image for correctness 2 If an image is correct type 3 If an image is incorrect type n The following sections describe each of the tests in the Video Test Group Video Memory Test The Video Memory Test verifies the integrity of the video memory either on the system board or on a video expansion card As the test runs it describes which 64 kilobyte KB block of video memory is being tested When a test is complete a message indicates whether the video memory has passed or failed the test This test does not require any interaction on your part Video Hardware Test The Video Hardware Test verifies the operation of the cursor registers and the horizontal and vertical retrace bit registers When a test is complete a message indicates whether these registers have passed or failed the test This test does not require any interaction on your part Text Mode Character Test The Text Mode Character Test consists of a group of sub tests that display printable characters and character attributes The subtests check character quality and the
15. UAE al interface connector Lh hhhhh li hhhh header connector Figure 9 4 Header Connector Installing Drives in the External Bays 9 3 Most interface connectors are keyed for correct insertion that 1s a notch or a raised tab on one connector matches a tab or notch on the other connector Keying ensures that the pin 1 wire in the cable indicated by the colored strip along one edge of the cable goes to the pin 1 ends of the connectors on both ends CAUTION When connecting an interface cable do not reverse the interface cable do not place the colored strip away from pin 1 of the connector Reversing the cable prevents the drive from oper ating and could damage the controller the drive or both DC Power Cables Each drive in the external drive bays must connect to a 4 wire DC power cable from the system power supply or power supply paralleling board The connectors on this cable are labeled FD1 FD2 FD3 FD4 and FDS Connectors FD1 through FD4 are used for 5 25 inch devices whereas connector FDS is used for the standard 3 5 inch diskette drive Before connecting a drive to a power cable refer to Figure 9 5 to identify the correct cable connector to use for the drive system board connector E 3 5 inch drive connector 5 25 inch drive connector Figure 9 5 DC Power Cable Connectors Installing SCSI Devices in the External Bays SCSI de
16. Aaaing Memory The 16 single in line memory module SIMM sockets on the memory module can accommodate 64 to 2048 mega bytes MB of dynamic random access memory DRAM The Dell PowerEdge 6100 systems use 72 pin 36 bit buff ered SIMMs in these 72 pin sockets The memory module connector is located near the top edge of the system board see Figure 8 1 Memory Upgrade Kits The system is upgradable to 2048 MB 2 gigabytes GB by installing combinations of 16 or 64 MB single sided or 32 MB or 128 MB double sided SIMMs The SIMMs should be rated at 60 nanoseconds ns or 70 ns Table 8 1 shows several sample memory configurations Memory upgrade kits can be purchased from Dell as needed SIMM Installation Guidelines The SIMM sockets are labeled J1 through 716 see Figure 8 4 Slots J1 to J8 make up bank 1 slots J9 to J16 compose bank 2 DU SI SS bici bank 1 SS EJ SSS J1 Figure 8 4 Memory Module and SIMM Sockets Installing System Board Options 8 5 When installing SIMMs follow these guidelines Install the SIMM with the pin 1 end aligned with the pin 1 end of the socket see Figure 8 5 Install a SIMM in socket J1 before socket J2 socket J2 before socket J3 and so on All SIMMs in one bank must be the same size and speed but SIMMs in bank 1 may differ in size from those in bank 2 SIMMs must be installed in groups of four eigh
17. ee eee 5 6 System Diagnostics 5 8 Power Cable Connectors on the Power Supply Paralleling Board 0 0 0 0 eee ee ee ee 7 10 Sample SIMM Configurations 8 6 Valid Microprocessor Configurations 8 10 Helpi cated sean Sawa bien besos i be E88 ohne RE 11 2 International Dialing Codes 11 6 Dell Contact Numbers 8 11 8 Color Attnbutes 4 eec Rp RR RR UR B 3 System Board Jumper and Switch Settings C 3 System Board Connectors and Sockets C 5 Microprocessor Module Jumper C 7 SCSI Backplane Board Connectors C 8 Power Supply Paralleling Board Connectors C 10 Xix XX Tables Table 2 1 Table 3 1 Table 3 2 Table 3 3 Table 4 1 Table 5 1 Table 5 2 Table 7 1 Table 8 1 Table 8 2 Table 11 1 Table 11 2 Table 11 3 Table B 1 Table C 1 Table C 2 Table C 3 Table C 4 Table C 5 Boot Routine Indications 2 5 System Messages 0 0 eee eee ee eee 3 1 System Beep Codes 2 ee eee Re RS ER ERG 3 4 SCSI Hard Disk Drive Indicator 3 6 Default IRQ Line 1 4 2 Option Parameters
18. 13 14 15 Enter the system configuration utility and check the Extended Memory category and add 1024 KB to the total shown Does the amount of memory installed match the Extended Memory setting plus 1024 KB Yes Continue to step 12 No Go to step 13 Reboot the system and observe the monitor screen and the Num Lock Caps Lock and Scroll Lock indicators on the keyboard Does the monitor screen remain blank and do the Num Lock Caps Lock and Scroll Lock indicators on the keyboard remain on Yes Continue to step 13 No Go to step 15 Turn off the system disconnect it from AC power and remove the left computer cover If possible swap each SIMM starting with socket J1 with one of the same capacity reboot the sys tem and observe the monitor screen and the indicators on the keyboard Is the problem resolved Yes You have fixed the problem No Continue to step 15 Run the RAM Test Group in the system diagnostics See Chapter 5 Running the System Diagnostics Do the tests complete successfully Yes You have fixed the problem No See Chapter 11 Getting Help for instructions on obtaining technical assistance Troubleshooting the Video Subsystem Troubleshooting video problems involves determining which of the following is the source of the problem the monitor the monitor interface cable the video memory or the video logic of the computer You can also have a Dell PowerE
19. Installing Drives in the External Bays 9 1 Before You Begin vied eee see E RD E Eee iE 9 2 Removing and Replacing Front Panel 9 3 Connecting the Drive ose eee Ie eu REVUES 9 3 DC Power Cables torse tee de e RR DESSEN see eed EE WR 9 4 Installing SCSI Devices in the External 9 4 SCSI Configuration Information 88 9 4 SCSLID Numbers zie RE RR opa ee E Ru RUN RR UNA 9 4 Device Termination ccn csi T 9 4 SCSI Cable i c bb pei eoe aae ees 9 5 Installing a SCSI Device sociari e E E EE II 9 5 Installing an Internal Tape Drive That Uses a Controller Card 9 7 Installing an External Tape Drive That Uses a Controller Card 9 8 Chapter 10 Installing Drives in the Internal 10 1 Installing SCSI Hard Disk Drives in the Internal Drive Bays 10 2 SCSI Hard Disk Drive Configuration 10 2 Removing and Installing a SCSI Hard Disk Drive 10 3 Removing SCSI Hard Disk 10 3 Installing a SCSI Hard Disk 10 3 Removing and Inserting a SCSI Hard Disk Drive With the System eee ed beet ew dee eee RE 10 3 SCSI Hard Disk Drive Indicato
20. DMA Controller Test Tests the direct memory access DMA controller and verifies the correct operation of its page and channel registers by writing patterns to the registers Real Time Clock Test Confirms the functionality and accuracy of the com puter s real time clock RTC Timers Test Checks the timers used by the microprocessor for event counting frequency generation and other functions Only the functions that can be activated by software are tested Interrupt Controller Test Generates an interrupt on each interrupt request IRQ line to verify that devices using that line can communicate with the microprocessor s and that the interrupt controllers send the correct memory addresses to the microprocessor s Speaker Test Checks the functionality of the speaker by generat ing eight tones x 7 Calculation Test Checks the use of different types of numbers and the math coprocessor s ability to calculate correctly x87 Duty Cycle Test Tests the math coprocessor s ability to perform com plex mathematical operations x87 Error Exception Test Verifies the math coprocessor s ability to handle errors and to send IRQs to the microprocessor Apic Test and Apic MP Test For systems with multiprocessors confirms that the additional microprocessors are operational Why Run a System Set Test The System Set subtests double check many system board components such as the computer s inp
21. SI e e ets abies 728 4600 728 3772 For technical assistance in this country after normal working hours use one of the following numbers 353 1 204 4008 or 353 1 286 5908 English only the call is rerouted to the U S Getting Help 11 11 Table 11 3 Dell Contact Numbers continued Area Local Number or Country Department Name or Service Code Toll Free Number Luxembourg Customer Technical Support Brussels Belgium toll free 0800 2109 NOTE Customers in Customer Service Brussels Belgium d Dots 466 91 99 Luxembourg Belgium S aes ceeds Bel SIGH oce eee Ead toll free 0800 16884 for sales customer assistance and technical SolesFax Brussels 1 OO a E 466 47 89 assistance and they call the Netherlands for the TechFax Amsterdam Netherlands 682 91 06 SalesFax TechFax and TechConnect BBS TechConnect BBS Amsterdam Netherlands 686 65 04 services Macau Customer Technical toll free 0800 582 Sall s eee ee toll free 0800 581 Malaysia Customer Technical toll free 800 8298 Penang se ERES toll free 800 8202 Mexico Automated Order Status System 0 5 212 Mot ere s 72
22. Amsterdam 00 31 20 New Zealand 00 64 Norway Lysaker 095 47 Not required Poland Warsaw 011 48 22 Singapore Singapore 005 65 Not required South Africa Johannesburg 09 091 27 11 Spain Madrid 07 34 1 Sweden Upplands Vasby 009 46 8 Switzerland Geneva 00 41 22 Taiwan 002 886 U K Bracknell 010 44 1344 U S Austin Texas 011 1 Not required Getting Help 11 7 Table 11 3 Dell Contact Numbers Area Local Number or Country Department Name or Service Code Toll Free Number Australia Customer Technical toll free 1 800 808 378 Sydney Customer IEEE ISI IRR DPA toll free 1 800 819 339 SALES a r e a E A toll free 1 800 808 312 AK orale uor ne Red di diu etate sed os det toll free 1 800 818 341 Austria Switchboard 5 SALE IA bg PE 0224334100 0 Vienna Lechnical Support ERE ERN EE P EO pnm 0660 8779 Belgium Customer Technical toll free 0800 14856 Brussels Customer 1 2 Loue Mee ved 466 91 99 AVCHD CDI toll free 0800 16884 Saleska xsara catchers ERE PEDE A 466 47 89 TechFax International call to the Netherlands 00 31 206829106 TechConnect BBS International call to the Netherlands 00 31 206866504 Brunei Customer Technical
23. Customer Technical 1 850 543 543 Bray Sales coo DAE eta ce NR est M ego Uu v ber dae bund ut LER SD 1 850 235 235 SalesEax sso bee hb OT 286 2020 ERR Cms Drm 286 6848 TechConnect 01 2 204 4761 TechEax LE ADAE OT sb ERR 204 4044 Switchboard et b ect 286 0500 Italy SWIUCHDOAI Ci sede ai aed ed WR C ge ae SPORE EN bus 215 69 530 Milan Bax eL tL M Ue ME E n NU ME TE 215 69 444 Japan Technical Support 25 esee eee 03 Lee es 5466 3386 Tokyo toll free 0120 1984 39 Customer Care co oe RC S e OB eL et ss 5466 4750 Sales ete ve a b eut ree digne 3 xs scarce ree e ghe 5466 6200 Korea Technical Support sissano ee eee ee es toll free 080 200 3800 Seoul VS Customer Service and 1 toll free 080 200 3600 M se NC e ee Noe a eek 394 3122 Swatchboard Uster CIV RII ELI eres 287 5600 Latin America Customer Technical 5312 4 5 s er ES 728 4093 NOTE Customers in Customer Service eee 212 45 d Se RES 728 3619 ihe Fax Technical Support and Customer Service 2312 ety ee ct 728 3883 technical assistance SD OR 728 4397 SalesEax sse
24. If no errors are found in RAM the diagnostics loads and the Diagnostics Menu appears see Figure 5 1 The menu allows you to run all or specific diagnostic tests or to exit to the Dell Server Assistant main menu For a quick check of the system select the Run Quick Tests option This option runs only the subtests that do not require user interaction and that do not take a long time to run Dell recommends that you choose this option first to increase the odds of tracing the source of the prob lem quickly For a complete check of the system select the Run AII Tests option To check a particular area of the system select the Run Specific Tests option To select an option from this menu highlight the option and press Enter or press the key that corresponds to the highlighted letter in the option you choose Dell Computer Corporation Dell System PowerEdge 6100 Diagnostics Version X XX Diagnostics Menu ee Run All Tests RUn Quick Tests RuN Specific Tests Exit to MS DOS Figure 5 1 Sample Diagnostics Menu 5 2 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide How to Use the System the left side of the screen the Available Test Groups area lists the diagnostic test groups in the Di agn ostics order they will run if you select AII from the Run When you select Run Specific Tests from the Diagnostics wee Pre
25. See Removing the Computer Covers in Chapter 7 CAUTION See Protecting Against Electro static Discharge in the safety instructions at the front of this guide Remove the support panel Remove the two screws from the support panel see Figure 7 4 and pull the back edge tabs on the panel out of the slots in the chassis Locate the microprocessor module or bus termi nation module you need to remove If you are replacing a microprocessor prepare to remove the microprocessor module that contains the old microprocessor If you are adding microprocessors refer to the valid configurations in Table 8 2 and locate the appropri ate microprocessor modules and or bus termination module If you are adding a second microprocessor module prepare to remove the bus termination module or second microprocessor module Installing System Board Options 8 11 4 Remove the appropriate modules Hold the module by the corners where the handles are and carefully pull the module out until the edge connectors are free from the system board connector NOTE Be careful not to touch components or gold edge connectors on the module 5 If you are removing an old microprocessor remove the metal clip that secures the heat sink to the microprocessor socket If you are only adding microprocessors go to step 8 CAUTION Never remove the heat sink from a microprocessor unless you intend to remove the microprocessor The heat sink
26. To change the setting of a slide switch use a small pointed object such as a small screw driver or a straightened paper clip to slide the switch to the proper position To change the setting of a rocker switch use the screwdriver or paper clip to press down Jumpers Switches and Connectors C 1 on the appropriate side of the switch In either case do not use a pen pencil or other object that might leave a residue on the switch System Board LE O o fad Wy 9 2 uj 228 99 zG gt Ex FS cr amp dno 26 amp go d oo zu oor L gt Oe rz PR s LLL B I ES Figure C 1 System Board Jumpers and Switches C 2 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Table C 1 System Board Jumper and Switch Settings Jumper Switch Setting Description CLEAR CMOS CLEAR PASSWORD RESERVED BIOS RECOVERY BOOT BLOCK PROTECT BIOS WRITE EJES Ek ED L default default default default default default Settings in CMOS and the real time clock RTC are reset to factory defaults during reset Settings in CMOS and the RTC are retained during reset Clears all passwords Retains all passwords Reserved do not change Normal BIOS boot operation Enables recovery mode fo
27. Yes The keyboard must be replaced See Chap ter 11 Getting Help for instructions on obtaining technical assistance No The keyboard controller on the system board is faulty See Chapter 11 Getting Help for instruc tions on obtaining technical assistance Troubleshooting I O Ports This section provides a procedure for troubleshooting the ports on the computer s I O panel and the equipment con nected to them such as a printer scanner or other peripheral device You can also use this procedure to test I O ports on expansion cards However you should first complete the procedures in Troubleshooting Expansion Cards in Chapter 7 to verify that the card is configured and installed correctly If a system error message indicates a port problem or if equipment connected to a port seems to perform incorrectly or not at all the source of the problem may be any of the following e A faulty connection between the I O port and the peripheral device 6 2 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Afaulty cable between the I O port and the periph eral device Afaulty peripheral device ncorrect settings in the system setup program ncorrect settings in the system s configuration files Faulty I O port logic on the system board NOTE With certain modems installed subtests in the Serial Infrared Ports Test Group may fail because the modem appears to the diagnostics
28. closed NOTE Before closing the handles make sure the memory module is aligned with the system board connector Replace the support panel Align the panel so that the two tabs are to the left Fit the tabs into the two slots on the chassis back and swing the panel closed Replace the two screws removed in step 2 Installing System Board Options 8 7 10 8 8 Replace the left computer cover reconnect the computer and peripherals to their power sources and turn them on CAUTION Make sure the memory module is completely seated in the system board connec tor before applying power Incomplete insertion can damage to the system board and memory module After the system completes the power on self test POST routine it runs a memory test that displays the new memory total which includes all newly installed memory NOTE If the memory total is incorrect turn off and disconnect the computer and peripherals from their power sources remove the computer cover and memory module and check all the installed SIMMs to make sure they are seated properly in their sock ets Then repeat steps 7 through 9 The system detects that the new memory does not match the system configuration information which is stored in nonvolatile random access memory NVRAM The monitor displays an error message to that effect ending with the following words Press F1 to nter System Setup Press F1 to enter the syst
29. covers and access any of the components inside the computer WARNING Before a trained service technician accesses the inside of the computer any and all power supplies must be disconnected from their power source and the cables to the power supplies must also be disconnected If this computer has more than one power supply disconnect both power supply cords before servicing to avoid electrical shock Before taking the covers off of the computer perform the following steps in the sequence indicated 1 Turn off the computer and any peripherals 2 Disconnect the computer and peripherals from their power sources Also disconnect any tele phone or telecommunications lines from the computer Doing so reduces the potential for personal injury or shock 3 Touch an unpainted metal surface on the com puter chassis such as the power supply before touching anything inside the computer While you work periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal components In addition take note of these safety guidelines when appropriate To help avoid possible damage to the system board wait five seconds after turning off the system before removing a component from the system board or dis connecting a peripheral device from the computer When you disconnect a cable pull on its connector or on its strain relief loop not on the
30. mation on obtaining technical assistance from Dell Follow these steps to troubleshoot a damaged computer 1 Turn off the system including any attached peripherals and disconnect all the AC power cables from their power sources 2 Remove the left computer cover See Removing the Computer Covers earlier in this chapter CAUTION See Protecting Against Electrostatic Discharge in the safety instructions at the front of this guide 3 Check all the board and card connections in the computer Check the following connections Expansion card connections to the system board Drive carrier connections to the SCSI backplane board Microprocessor module s connections to the system board Memory module connection to the system board 4 Verify all internal cable and component connections Make sure that all cables are properly connected and that all components are properly seated in their con nectors and sockets 5 Replace the left computer cover and reconnect the system to AC power 6 Runthe System Set Test Group in the system diagnostics See Chapter 5 Running the System Diagnostics Do the tests complete successfully Yes The system is operating properly No See Chapter 11 Getting Help for instructions on obtaining technical assistance Checking Inside the Computer 7 7 Troubleshooting the RTC Chip If an error message indicates a problem with the real time clock RTC c
31. on the system setup screens and then exit the system setup program See Chapter 4 Using the System Setup Program in the system User s Guide for more information 10 Turn the computer and peripherals off and leave them off for at least an hour After an hour turn on the system and enter the system setup program If the time and date are still incorrect see Chapter 11 Getting Help for instructions on obtaining technical assistance Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Chapter 9 Installing Drives in the External Bays Ti external drive bays at the front of the Dell Power Edge 6100 system hold up to four user accessible half height 5 25 or 3 5 inch devices typically diskette tape CD ROM or digital audio tape DAT drives A 3 5 inch diskette drive and small computer system inter face SCSI CD ROM drive are standard in the first and second drive bays The diskette drive is controlled by the system board s built in diskette drive controller whereas the CD ROM drive is connected to the system board s built in Ultra Wide SCSI controller Two additional drives can be installed in the remaining two external drive bays See Figure 9 1 for a general view of the various drives control cables and power cables in the external drive bays WARNING Before a trained service technician accesses the inside of the computer any and all power supplies must be disconnected from their
32. trates typographical conventions used as visual cues for specific elements of text throughout this document Keycaps the labeling that appears on the keys on a keyboard are enclosed in angle brackets Example Enter Key combinations are series of keys to be pressed simultaneously unless otherwise indicated to per form a single function Example lt Ctrl gt lt Alt gt lt Enter gt Commands presented in lowercase bold are for refer ence purposes only and are not intended to be typed when referenced Example Use the format command to In contrast commands presented in the Courier New font are part of an instruction and intended to be typed Example Type format a to format the diskette in drive A Filenames and directory names are presented in low ercase bold Examples autoexec bat and c windows Syntax lines consist of a command and all its possible parameters Commands are displayed in lowercase bold variable parameters those for which you substitute a value are displayed in lowercase italics constant parameters are displayed in lower case bold The brackets indicate items that are optional Example del drive path filename p Command lines consist of a command and may include one or more of the command s possible parameters Command lines are presented in the Courier New font Example del c myfile doc Screen text is text that appears on the screen of you
33. 17 Run the Diskette Drives Test Group in the system diagnostics to see whether the diskette drive sub system now works correctly Do the tests complete successfully Yes You have solved the problem No Continue to step 18 18 See Chapter 11 Getting Help for instructions on obtaining technical assistance Troubleshooting a SCSI Tape Drive A SCSI tape drive can be installed in one of the exter nally accessible drive bays or an external device that attaches to a SCSI host adapter connector on the back panel of the computer In either case the SCSI tape drive is controlled by a SCSI host adapter installed in the com puter which may also control other SCSI devices connected to one or more SCSI cables SCSI devices often require device drivers for the particular operating system being used by the computer system Tape drive problems often result from a defective tape drive a defective tape cartridge or software Follow these steps to troubleshoot a SCSI tape drive 1 Remove the tape that was in use when the prob lem occurred and replace it with a tape that you know is not defective Is the problem resolved Yes The original tape was defective Replace it with a new tape You have fixed the problem No Continue to step 2 2 Verify that any required SCSI device drivers are installed on the hard disk drive and are config ured correctly See Chapter 3 Installing and Configuring SCSI Drivers in the syst
34. Chapter 5 Using the System Configuration Utility in the system User s Guide for instructions Turn off the system including any attached peripherals and disconnect all the AC power cables from their power sources Remove the left computer cover See Removing the Computer Covers earlier in this chapter CAUTION See Protecting Against Electro static Discharge in the safety instructions at the front of this guide Verify that each expansion card is firmly seated in its connector Are the expansion cards properly seated in their connectors Yes Go to step 6 No Continue to step 5 Reseat the expansion cards in their connectors See Relocating or Removing an Expansion Card and Installing an Expansion Card in Chapter 8 for instructions on removing and replacing expansion cards Is the problem resolved Yes The connection was loose You have fixed the problem No Continue to step 6 Verify that the appropriate cables are firmly con nected to their corresponding connectors on the expansion cards For instructions on which cables should be attached to specific connectors on an expansion card see the expansion card s documentation Are the appropriate cables firmly attached to their connectors Yes Go to step 8 No Continue to step 7 Reconnect the cable connectors to the appropri ate connectors on the expansion cards Is the problem resolved Yes The cable connections were loo
35. Control Installation and User s Guide and LANDesk Server Monitor Module Installation and User s Guide The Dell Hardware Instrumentation Package for Intel LANDesk Server Manager User s Guide which provides installation and configuration procedures as well as the alert messages issued by this server man agement software Using the Dell Server Assistant CD document provides instructions for using the Dell Server Assis tant CD You may also have one or more of the following documents The Dell PowerEdge 4100 and 6100 Systems Rack Kit Installation Guide which provides detailed instructions for installing the system in a rack following documents accompany the Dell Pow erEdge Expandable RAID Controller Dell PowerEdge Expandable RAID Controller User s Guide Dell PowerEdge Expandable RAID Control ler Client User s Guide Dell PowerEdge Expandable RAID Controller General Alert Server User s Guide and Dell PowerEdge Expandable RAID Controller Battery Backup Module User s Guide Operating system documentation is included with the system if you ordered the operating system soft ware from Dell This documentation describes how to install 1f necessary configure and use the oper ating system software Viii Documentation is included with any options you purchase separately from the system such as the Dell PowerEdge Expandable RAID Controller host adapter This documentation includes information t
36. If the diagnostics does not recognize the computer s par allel port enter the system setup program and check the Parallel Port ECP DMA category to see if the port has been disabled The subtests in the Parallel Ports Test Group cannot test a port unless it is enabled When a port is faulty it may not be immediately evident that the port and not the device connected to the port is faulty Instead the peripheral such as a printer might behave erratically or not operate at all If the external device is not properly installed through the software it also may not function properly Try operating the periph eral from different programs or through the operating system If it still does not work you can eliminate the software setup as the cause of the problem Another possible cause for errors is the external device Use the documentation that came with the peripheral to troubleshoot it and confirm that it is working properly Most printers have a self test After you eliminate incorrect system configuration infor mation settings peripheral malfunctions and software errors as potential causes of port problems you can run the subtests in the Parallel Ports Test Group to check the hardware Although the following symptoms can be caused by faulty peripherals or software errors they might also suggest a port problem Ifa peripheral works intermittently or produces intermittent errors the port may be faulty If the computer dis
37. Press Q to Quit NOTE The options displayed on the actual screen should reflect the hardware configuration of your computer system Figure 5 2 Sample System Diagnostics Main Screen Running the System Diagnostics 5 3 Contirming the System Configuration Information When you boot the system from the Dell Server Assistant CD the system diagnostics checks the system configura tion information and displays it in the System Configuration area on the main screen The following sources supply this configuration informa tion for the system diagnostics The system configuration information settings stored in nonvolatile random access memory NVRAM that you selected while using the system setup program Identification tests of the microprocessor the video controller the keyboard controller and other key components Basic input output system BIOS configuration information temporarily saved in RAM Do not be concerned if the System Configuration area does not list the names of all the components or devices you know are part of the computer system For example you may not see a printer listed although you know one is attached to the computer Instead the printer is listed as a parallel port The computer recognizes the parallel port as LPT1 which is an address that tells the computer where to send outgoing information and where to look for incoming information Because the printer is a paral lel communications
38. SCSI Hard Disk Drive Carrier Removing and Inserting a SCSI Hard Disk Drive With the System Running If the Dell PowerEdge 6100 system has a PowerEdge Expandable RAID Controller host adapter card installed and connected to the SCSI backplane board you can remove and insert SCSI hard disk drives while the sys tem is running Before attempting to remove or insert a drive while the system is running see the documentation for the Power edge Expandable RAID Controller host adapter card to Installing Drives in the Internal Bays 10 3 ensure that the SCSI host adapter is configured correctly to support drive removal and insertion CAUTION Removing and installing SCSI hard disk drives with the system running is not supported for systems without a PowerEdge Expand able RAID Controller host adapter card Removing a drive in this situation will result in a loss of data SCSI Hard Disk Drive Indicator Patterns The three light emitting diode LED indicators adjacent to each of the six SCSI hard disk drive bays provide information on the status of the SCSI hard disk drives The SCSI backplane firmware controls the drive online and drive fault indicators whereas the drive access indi cator is usually controlled by the drive itself See the SCSI Hard Disk Drive Indicator Codes section in Chapter 3 and see Table 3 3 for more information Removing a SCSI Hard Disk Drive With the System Running Remove a SCSI hard disk drive
39. Table C 2 lists the connectors and sockets located on the system board Table C 2 System Board Connectors and Sockets Connector or Socket Description En FANn FLOPPY FRONT PANEL J3G1 KEYBD MEMORY MODULE MONITOR MOUSE PARALLEL Pn PSn PROCESSOR MODULE tn SCSIA SCSIB SERIALn EISA expansion card connectors Fan connectors Diskette tape drive interface connector Control front panel cable connector Server management module connector Keyboard connector Memory module connector Video connector Mouse connector Parallel port connector sometimes referred to as LPT PCI expansion card connectors Power supply connectors Microprocessor module connectors Ultra Wide SCSI host adapter connector Ultra Wide SCSI host adapter connector Serial port connectors sometimes referred to as COMI COM2 NOTE For the full name of an abbreviation or acronym used in this table see the abbreviation and acronym list Jumpers Switches and Connectors C 5 Microprocessor Module J101 J105 Figure C 2 Microprocessor Module Jumpers C 6 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide See Table C 3 for the microprocessor module jumper settings Table C 3 Microprocessor Module Jumper Settings Jumper Setting Description J101 default A processor is not installed in the adjacent slot This jumper is useful only when you are using I
40. a 758 2200 Sales Software and toll free 1 800 667 7345 Sales Federal government education and medical toll free 1 800 567 7542 Sales Major toll free 1 800 387 5755 TechConnect 912 heo 728 8528 TechEd eror NES DOES I RO b i E toll free 1 800 950 1329 China Dales is id aetas tb LEM Lob oet kei fe bo iden bee es 6846 1122 Beijing Czech Republic Technical Support O2 oiv iE S 8728 221 Prague Customer Service and 1 OD 879250 TechConnect 66710274 For technical assistance in this country after normal working hours use one of the following numbers 353 1 204 4008 or 353 1 286 5908 English only the call is rerouted to the U S Getting Help 11 9 Table 11 3 Dell Contact Numbers continued Area Local Number or Country Department Name or Service Code Toll Free Number Denmark Customer Care Technical Support and toll free 800 171 62 Horsholm Finland Customer Support and Technical toll free 0800 534 55 Helsinki Sales es et Eu X Ud dc t toll free 0800 33 55 France Technical Support
41. as follows 1 Wait until the drive status indicators adjacent to the drive bay signal that the drive can be removed safely If the drive has been online the three drive indica tors will flash sequentially as the drive is powered down When all three indicators are turned off the drive is ready for removal 2 Remove the hard disk drive Follow the instructions in Removing a SCSI Hard Disk Drive earlier in this section Inserting a SCSI Hard Disk Drive With the System Running Insert a SCSI hard disk drive as follows 1 Remove the drive or empty carrier from the drive bay as described in the preceding subsection Removing a SCSI Hard Disk Drive With the System Running 2 Insert the new drive carrier into the bay Follow the instructions in Installing a SCSI Hard Disk Drive earlier in this section The drive online indicator turns on Installing a PowerEdge Expandable RAID Controller Host Adapter Card Use the following procedure to install the PowerEdge Expandable RAID Controller host adapter card 1 Unpack the PowerEdge Expandable RAID Con troller host adapter card and prepare it for installation Refer to the documentation accompanying the host adapter card 2 Remove the left computer cover See Removing the Computer Covers in Chapter 7 CAUTION See Protecting Against Electro static Discharge in the safety instructions at the front of this guide 3 I
42. cece cee 9 6 Internal Drive Hardware 10 2 Installing a SCSI Hard Disk Drive 10 3 Cable Configuration for a PowerEdge Expandable RAID Controller Host Adapter 10 5 Daisy Chaining External SCSI Devices 10 6 80 Column x 25 Line Character Set Subtest Screen B 2 40 Column x 25 Line Character Set Subtest Screen B 2 640 480 Monochrome Graphics Mode Screen B 4 640 x 480 2 Color Graphics Mode Screen B 5 System Board Jumpers and Switches C 2 Microprocessor Module C 6 SCSI Backplane Board C 8 Power Supply Paralleling C 9 Tables Table 2 1 Table 3 1 Table 3 2 Table 3 3 Table 4 1 Table 5 1 Table 5 2 Table 7 1 Table 8 1 Table 8 2 Table 11 1 Table 11 2 Table 11 3 Table B 1 Table C 1 Table C 2 Table C 3 Table C 4 Table C 5 Boot Routine Indications 2 5 System Messages 0 0 eee eee ee eee 3 1 System Beep Codes 2 ee eee Re RS ER ERG 3 4 SCSI Hard Disk Drive Indicator 3 6 Default IRQ Line 1 4 2 Option Parameters
43. computer s control circuitry and other electronic compo nents Some hardware options are installed directly onto the system board The system board provides 0 expan sion card connectors The external drive bays provide space for up to four half height drives typically diskette drives CD ROM drives or tape drives The internal drive bays provide space for up to six half height SCSI hard disk drives These drives are connected to the SCSI host adapter via the SCSI backplane board which manages the drive bays and monitors the drive environment including voltages and temperatures During an installation or troubleshooting procedure you may be required to change a jumper or switch setting on the system board the microprocessor module an expansion card or a drive For more information on the jumpers and switches see Appendix C Jumpers Switches and Connectors WARNING Before a trained service technician accesses the inside of the computer any and all power supplies must be disconnected from their power source and the cables to the power supplies must also be disconnected If this computer has more than one power supply disconnect both power supply cords before servicing to avoid electrical shock 7 4 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide external drive bays 4 memory module W control panel A 2 internal drive ZI bays 6 hard disk ZA drives k
44. connections were loose You have fixed the problem No Continue to step 7 Is the monitor operating properly Yes Continue to step 8 No Go to Troubleshooting the Monitor in Chapter 6 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Is the keyboard operating properly Yes Continue to step 9 Look and Listen Looking at and listening to the system is important in Go to Troubleshooting the Keyboard in Chap determining the source of a problem Look and listen for ter 6 Is the mouse or printer operating properly Yes Continue with Look and Listen next in this chapter the indications described in Table 2 1 No Go to Troubleshooting I O Ports in Chapter 6 Table 2 1 Boot Routine Indications Look Listen for Action An error message See Chapter 3 Messages and Codes Alert messages from the Dell HIP software The server management software has detected a problem inside the computer See Alert Log Messages From the Dell HIP Pro gram in Chapter 3 The monitor s power indicator Most monitors have a power indicator usually on the front bezel If the monitor s power indicator does not come on see Troubleshooting the Monitor in Chapter 6 The keyboard indicators The diskette drive access indicator Most keyboards have one or more indicators usually in the upper right corner Press the Num Lock key the Caps Lock key or t
45. each country has a different dialing protocol If you need assis tance in determining which codes to use contact a local or an international operator NOTE Toll free numbers are for use only within the country for which they are listed Area codes are most often used to call long distance within your own country not internationally in other words when your call originates in the same country you are calling Local for Paris from Number outside Paris Table 11 2 International Dialing Codes International Country City Access Code Country Code City Code Australia Sydney 0011 61 2 Austria Vienna 900 43 1 Belgium Brussels 00 32 2 Brunei 673 Canada North York Ontario 011 Not required China Beijing 86 10 Czech Republic Prague 00 42 2 Denmark Horsholm 009 45 Not required Finland Helsinki 990 358 0 France Paris Montpellier 19 33 1 67 Germany Langen 00 49 6103 Hong Kong 001 852 Not required Ireland Bray 16 353 1 Italy Milan 00 39 2 Japan Tokyo 001 81 3 11 6 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Table 11 2 International Dialing Codes continued International Country City Access Code Country Code City Code Korea Seoul 001 82 2 Luxembourg 00 Macau 853 Not required Malaysia Penang 007 60 4 Mexico Colonia Granada 95 52 5 Netherlands
46. error message that con tains the word parity at any time during operation These errors are usually accompanied by a reference to an address the location of the portion of memory where the error occurred which you should record on a copy of the Diagnostics Checklist found in Appendix A Youreceive the Memory ECC fault detected message from the Dell Hardware Instru mentation Package HIP server management program See Alert Log Messages From the Dell HIP Program in Chapter 3 Messages and Codes for more information on this message See the Dell HIP User s Guide for information on the program System Set Test Group The subtests in the System Set Test Group check the computer s basic system board components and verify their related functions 5 10 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Subtests The subtests that constitute the System Set Test Group and the computer functions they confirm follow CMOS Confidence Test Checks the NVRAM for accessibility and reliability of data storage by performing a data pattern check and verifying the uniqueness of memory addresses EISA Configuration Memory Test Verifies the accessibility and reliability of the RAM on the Extended Industry Standard Architecture EISA configuration RAM chip which stores the EISA hardware configuration information On sys tems without flash RAM performs a data pattern and address uniqueness test
47. freely distributed virus scanning pro grams that you can download with a modem Before installing a program you should read any pro gram documentation to learn how the program works what hardware it requires and what its defaults are A program usually includes installation instructions in its accompanying documentation and a software installation routine on its program diskettes or CD s The software installation routine assists users in transfer ring the appropriate program files to the computer s hard disk drive Installation instructions may provide details about how to configure the operating system to successfully run the program You should always read the installation instructions before running a program s installation routine When you run the installation routine be prepared to respond to prompts for information about how the com puter s operating system is configured what type of computer you have and what peripherals are connected to the computer Using Software The following subsections discuss errors that can occur as a result of software operation or configuration Error Messages Error messages can be produced by an application pro gram the operating system or the computer Chapter 3 Messages and Codes discusses the error messages that are generated by the system If you receive an error mes sage that is not listed in Chapter 3 check the operating system or application program documentat
48. indicated by the message NOTE If the system message you received is not listed in Table 3 1 check the documentation for the application program that was running at the time the message appeared and or the operating system documentation for an explanation of the message and a recommended action Table 3 1 System Messages Code Message 0002 Primary Boot Device Not Found 0010 Cache Memory Failure Do Not Enable Cache 0015 Primary Output Device Not Found 0016 Primary Input Device Not Found 0041 EISA ID Mismatch for Slot 0043 EISA Invalid Configura tion for Slot 0044 EISA config NOT ASSURED 0045 EISA Expansion Board Not Ready in Slot 0047 EISA CMOS Configuration Not Set 0048 EISA CMOS Checksum Fail ure 0049 EISA NVRAM Invalid 0060 Keyboard Is Locked Please Unlock It 0070 CMOS Time amp Date Not Set NOTE For the full name of an abbreviation or acronym used in this table see the abbreviation and acronym list Messages and Codes 3 1 Table 3 1 System Messages continued Table 3 1 System Messages continued Code Message Code Message 0080 Option ROM has bad 0180 Attempting to boot with checksum failed CPU 0083 Shadow of PCI ROM Failed 0191 CMOS
49. is necessary to maintain proper thermal conditions WARNING The microprocessor and heat sink can get extremely hot Be sure the micro processor has had sufficient time to cool before you touch it Press down slightly and then out on the folded part of the clip with a small screwdriver to release the clip see Figure 8 8 press here to release clip microprocessor securing clip hooks over tabs on front and back of socket Figure 8 8 Microprocessor Securing Clip Remove the heat sink The thermal interface pad is bonded to the heat sink and will remain attached to the old heat sink Remove the microprocessor from the socket CAUTION Be careful not to bend any of the pins when removing the microprocessor from its socket Bending the pins can permanently damage the microprocessor To remove the microprocessor pull the socket release lever straight up until the microprocessor is released see Figure 8 9 Then lift the chip out of the socket Leave the release lever up so that the Socket is ready for the new microprocessor microprocessor chip microprocessor socket release lever Figure 8 9 Removing the Microprocessor 8 12 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide 10 Unpack the new microprocessor CAUTION Be careful not to bend any of the pins when unpacking the microprocessor from its socket Bending the pins can permanently damage the
50. maintained by 8 14 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide the RTC chip in NVRAM is erased each time the com puter is turned off Therefore the system configuration information must be reentered and the options reset each time the system boots until the RTC chip is replaced To remove the RTC chip follow these steps 1 If possible enter the system setup program and make a printed copy of the system setup screens See Chapter 4 Using the System Setup Program in the system User s Guide for instructions Remove the left computer cover See Removing the Computer Covers in Chapter 7 CAUTION See Protecting Against Electro static Discharge in the safety instructions at the front of this guide Cut the cable tie that secures the chip to the sys tem board NOTE The cable tie binding the chip to the system board was necessary for shipping purposes You will not need to replace the tie after replacing the RTC chip Remove the RTC chip WARNING If the system has been running any installed microprocessor and heat sink on the modules will be hot To avoid the possibility of a burn be careful when removing or install ing system board components that are located near the microprocessors WARNING Replace the RTC chip only with the same or equivalent type recommended by the equipment manufacturer to avoid the dan ger of explosion Discard the RTC chip
51. microprocessors in sockets bus termination module 2 m F 2 microprocessors in sockets empty microprocessor module nnn 8 10 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Table 8 2 Valid Microprocessor Configurations continued Number of Microprocessor Module Microprocessor Module Microprocessors Primary Secondary 3 pcm Lg i 2 microprocessors in sockets microprocessor in lower socket 4 2 microprocessors in sockets d 2 microprocessors in sockets NOTE If you decide to upgrade your system by installing additional microprocessors up to four microprocessors total you must order a microprocessor upgrade kit from Dell Not all versions of the Pentium Pro microprocessor will work properly as an additional microprocessor The upgrade kit from Dell contains the correct revision of the microprocessor chip for use as a additional micro processor as well as instructions for performing the upgrade A trained service technician must perform the upgrade All additional microprocessors must have the same internal operating frequency as the first The following items are included in a microprocessor upgrade kit new microprocessor chip Anew heat sink Anew heat sink clip Anew snap in badge Use the following procedure to upgrade a microprocessor or install additional microprocessors Remove the left computer cover
52. monitor s ability to display the characters correctly on its screen A prompt at the bottom of each screen asks the user to decide whether the display is satisfactory and to respond by typing y or n If you respond affirmatively to each subtest the Text Mode Character Test passes A negative response to any subtest causes the test to fail Diagnostic Video Tests B 1 The following subsections describe the subtests of the Text Mode Character Test in the order in which they appear Character Attributes Subtest 80 x 25 The 80 column x 25 line character attributes subtest dis plays four lines of text that demonstrate normal intensity video reverse video intensified video and blinking video Character Set Subtest 80 x 25 The 80 column x 25 line character set subtest displays all 256 characters in the American Standard Code for Information Interchange ASCII character set in 80 column by 25 line text mode Figure B 1 shows an example of the character set subtest screen e Y AR Come 6 Ou H Ge pat rt ed Pe g cos a H n b r Fd A mu SHED Env AF Owa p e MNN Figure B 1 80 Column x 25 Line Character Set Subtest Screen Character Attributes Subtest 40 x 25 The 40 column x 25 line character attributes subtest displays four lines of text in 40 column by 25 line double wide text mode that demonstrate normal intensity video reverse video
53. operating system isolating a software problem can be confusing Software errors can also appear to be hardware malfunctions at first Software problems can result from the following circumstances Improper installation or configuration of a program Input errors Device drivers that may conflict with certain appli cation programs Interrupt conflicts between devices You can confirm that a computer problem is caused by software by running the System Set Test Group as described in Chapter 5 Running the System Diagnos tics If all tests in the test group complete successfully the error condition is most likely caused by software This chapter provides some general guidelines for ana lyzing software problems For detailed troubleshooting information on a particular program see the documenta tion that accompanied the software or consult the support service for the software Installing and Configuring Software You should check newly acquired programs and files for viruses with virus scanning software before installing the programs on the computer s hard disk drive Viruses which are pieces of code that can replicate themselves can quickly use all available system memory damage and or destroy data stored on the hard disk drive and permanently affect the performance of the programs they infect Several commercial virus scanning programs are available for purchase and most bulletin board services BBSs archive
54. port is faulty Instead the peripheral such as a printer or mouse might behave erratically or not operate at all If the ex ternal device is not properly installed through the software it also may not function properly Try operating the peripheral from different programs or through the operating system If it still does not work you can elimi nate the software configuration as the cause of the problem Another possible cause for errors is the external device Use the documentation that came with the peripheral to troubleshoot it and confirm that it is working properly Most printers have a self test After you eliminate incorrect system configuration information settings peripheral malfunctions and soft ware errors as potential causes of port problems you can run the subtests in the Serial Infrared Ports Test Group to check the hardware Although the following symptoms can be caused by faulty peripherals or software errors they might also suggest a port problem Ifa peripheral works intermittently or produces intermittent errors the port may be faulty Ifthe computer displays an error message that is related to the external device connected to a port but corrections to the device do not resolve the error run the appropriate subtest in the Serial Infrared Ports Test Group Ifthe software and the diagnostics do not recognize that you have a serial or infrared port you should check the Serial Port 1 Address and Se
55. power supply into the chassis Turn the locking knob clockwise until the replace ment power supply is secured in the chassis Connect the AC power cable to the power supply and to the power outlet Make sure that the AC power cable passes through the plastic strain relief clip Turn the locking switch on the power supply to the on position marked by an 1 The green online indicator on the power supply should light up Troubleshooting Power Cable Connections 1 Check the AC power outlet and power cable see Checking Connections and Switches in Chap ter 2 2 Turn off the system including any attached peripherals and disconnect all the AC power cables from their power sources 7 10 3 Remove the computer covers See Removing the Computer Covers earlier in this chapter CAUTION See Protecting Against Electro static Discharge in the safety instructions at the front of this guide Check the cable connections listed in Table 7 1 Table 7 1 Power Cable Connectors on the Power Supply Paralleling Board Connector Cable Connection PWRI To PS3 connector on sys tem board PWR2 To PS1 or PS2 connector on system board PWR3 To PS1 or PS2 connector on system board PWRFD To diskette drives and other devices in external drive bays PWRSCSI To POWER connector on SCSI backplane board Troubleshooting a Cooling Fan Three cooling fans are installed in the Dell Powe
56. read write heads at each block of the device for reading data and verifies that all tracks on the device can be read correctly Write Test Positions the read write heads at each block of the device and verifies that all tracks on the device can be written to correctly Eject Test Causes a CD ROM drive to eject its CD or a SCSI tape drive to eject its tape cartridge Why Run a SCSI Devices Test If you check the SCSI hard disk drive to determine the amount of available space the operating system will prob ably report problem areas Problem areas on hard disk drives are common because most hard disk drives have a small amount of space that is not usable The hard disk drive keeps a record of this space so that the computer will not attempt to use it Identification of unusable disk space unless it is an unusually large amount over five percent of the possible total should not be regarded as a cause for testing the hard disk drive The following are the most common symptoms that might prompt you to test a SCSI device A SCSI hard disk drive fails during the boot routine Seek errors are reported by the operating system or application programs Anerror message appears on the screen stating that the computer cannot read from or write to a SCSI device Data on a SCSI device is corrupted or lost this prob lem may be intermittent Once saved by a program files cannot be properly recalled Running the S
57. slot location 2 3 low level formatting 10 6 4 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide M main screen system diagnostics 5 3 math coprocessor System Set Test Group 5 11 testing 5 11 memory adding 8 5 configuring 8 6 module illustrated 8 5 RAM Test Group 5 10 troubleshooting 7 13 upgrade procedure 8 7 messages about 3 1 alert log messages 3 5 beep codes 3 1 3 4 error messages 4 1 system 3 1 system diagnostics 3 5 5 10 warning 3 4 microprocessor adding 8 9 configurations 8 10 upgrade kit 8 11 monitor troubleshooting 6 1 mouse connector location 2 3 Mouse Test Group system diagnostics 5 13 N nonvolatile random access memory See notational conventions viii notes Vili NVRAM about 5 4 O options upgrades 1 1 P parallel port connector location 2 3 Parallel Ports Test Group system diagnostics 5 15 parallel printer troubleshooting 6 4 parity errors 5 10 partitioning SCSI hard disk drives 10 6 password disabling by switch C 10 PCI expansion cards See expansion cards Peripheral Component Interconnect See PCI peripherals erratic behavior 5 15 5 16 physical formatting 10 6 Plug and Play expansion cards See expansion cards ports failure to recognize 5 15 5 16 Parallel Ports Test Group system diagnostics 5 15 Serial Infrared Ports Test Group system diagnostics 5 14 Index 5 po
58. status system 11 4 AutoTech service 11 3 commercial online services 11 3 Dell diagnostics program 11 3 system documentation 11 2 TechConnect BBS 11 4 TechFax service 11 3 technical support service 11 4 World Wide Web 11 2 high level formatting 10 6 host adapter card installing 10 4 Index 3 connections 2 3 I O functions troubleshooting 6 3 I O ports troubleshooting 6 2 ID numbers 9 4 indicators control panel 2 4 patterns 10 4 input output See I O installing cooling fans 7 11 covers 7 2 drives in external bays 9 1 drives in internal bays 10 1 expansion cards 8 3 front panel inserts 9 3 hard disk drives 10 2 host adapter card 10 4 microprocessors 8 9 RTC chip 8 14 SCSI devices 9 4 10 1 SIMMs 8 5 8 8 system board options 8 1 9 2 tape drives external 9 8 tape drives internal 9 7 interface connectors location on system board 8 2 interrupt request See IRQ interrupts avoiding assignment conflicts 4 2 IRQ lines 4 2 J J101 jumper C 6 C 7 J105 jumper C 6 C 7 J106 jumper C 6 C 7 jumpers about C 1 disabling a forgotten password C 10 on microprocessor module C 6 C 7 on system board C 2 C 3 K key controls in system diagnostics 5 7 keyboard connector 2 3 troubleshooting 6 2 Keyboard Test Group system diagnostics 5 13 keylock illustrated 7 2 operation 7 2 7 3 L logical formatting 10 6 lower SCSI output
59. supply cords before servicing to avoid electrical shock Dell PowerEdge 6100 systems include a SCSI backplane board which greatly simplifies cabling and configuration for SCSI hard disk drives All SCSI identification ID and termination for SCSI hard disk drives are configured by the SCSI backplane board rather than on individual drives In the standard Dell PowerEdge 6100 system configura tion the Ultra Wide SCSI host adapter on the system board controls the SCSI backplane board When used in combination with an optional PowerEdge Expandable RAID Controller host adapter card the SCSI backplane board allows you to remove and insert hard disk drives without shutting down the system an invaluable feature CAUTION Removing and installing hard disk drives with the system running is not supported for systems without a PowerEdge Expandable RAID Con troller host adapter card Removing a drive in this situation will result in a loss of data Figure 10 1 illustrates the internal drive bays SCSI backplane board and the Ultra Wide SCSI cable The Ultra Wide SCSI cable has two connectors Theconnector at one end attaches to the SCSI host adapter connector labeled SCSI A on the system board or to an optional SCSI host adapter card such as the PowerEdge Expandable RAID Controller host adapter card The connector at the other end of the cable attaches to the connector labeled SCST on the SCSI backplane board I
60. system setup program the change is not recorded into nonvolatile random access memory NVRAM until you run the system configuration utility and save the new information See Chapter 5 Using the System Configuration Utility in the system User s Guide for detailed instructions on using the system configura tion utility and saving new information If after using the system configuration utility you have not resolved the problem see Chapter 5 Running the System Diagnostics in this guide 2 6 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Chapter 3 Messages and Codes A sss programs operating systems and the computer itself are capable of identifying problems and alerting you to them When a problem occurs a message may appear on the monitor screen or a beep code may sound Several different types of messages can indicate when the system is not functioning properly e System messages e System beep codes Warning messages Diagnostics messages Alertlog messages from the Dell Hardware Instru mentation Package HIP program This chapter lists most of these types of messages To determine what type of message you have received read the individual sections System Messages System messages alert you to a possible operating prob lem or to a conflict between the software and hardware If you receive a system message see Table 3 1 for sugges tions on resolving any problems
61. to Yes because they require user interaction Use this parameter in situations where you may want to prevent subtests that require user interaction from running such as when you run the diagnostics overnight Table 5 1 Option Parameters Option Limit Possible Values Number of Times to Repeat Test s 0001 through 9999 or 0000 which loops indefinitely until you press the lt Ctrl gt and lt Break gt keys The default is 1 Maximum Errors Allowed 0000 through 9999 where 0000 means that there is no error limit The default is 1 Pause for User Response Yes No Allows you to decide whether tests will wait for user input The default is Yes to wait for user input Output Device for Status Messages Display Printer File If you have a printer attached to the computer you can use it to print the status messages if any that are generated when a test runs The printer must be turned on and in the online mode to print If you select File the messages are printed to a file named result in diskette drive A The default is Display Output Device for Error Messages Display Printer File This parameter has the same effect as the Output Device for Status Messages parameter except that it pertains only to error messages The default is Display 5 6 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Output Device for Status Messages Ordinarily all status messages appear only on th
62. 1 5 Dell Contact Numbers eoe Rue ol ale bles 11 5 Appendix A Diagnostics A 1 Before You ot pee PR e eis 1 Appendix B Diagnostic Video 1 B 1 Video Memory Test 0 cece cee hm mh B 1 Vid o Hardware AR eue AERO Ph hon leas B 1 Text Mode Character Test 0 0 cece cece een ene eens B 1 Character Attributes Subtest 80 x 25 B 2 Character Set Subtest 80 25 B 2 Character Attributes Subtest 40 x 25 B 2 Character Set Subtest 40 25 B 2 Text Mode Color Test decane Aere dae enews A s B 3 Color Attributes Subtest 80x 25 B 3 Color Attributes Subtest 40 x 25 B 4 Color Bars Subtest ta da eere eere B 4 Text Mode Pages Test e e re Saal se ie Baad e a B 4 Graphics Mode EU PESO ES Ner eh B 4 320 x 200 Graphics Mode B 4 640 x 200 Black White Graphics Mode Screen B 4 640 480 Monochrome Graphics Mode B 4 320 x 200 16 Color Graphics Mode B 5 640 x 200 16 Color Graphics Mode
63. 100 200 System Installation and Troubleshooting Guide Solia Colors Test The Solid Colors Test checks whether the video sub system is displaying the correct colors This test also lets you check for missing pixels When this test is running four screens appear sequentially a red screen a green screen a blue screen and a white screen Check each screen for missing pixels and verify that the correct color is being displayed When the test is complete a message asks if you are sat isfied with the quality of the colors Type y if all the pixels were present and if the correct colors were dis played otherwise type n Diagnostic Video Tests B 7 B 8 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Appendix C Jumpers Switches and Connectors T appendix provides specific information about the jumpers on the system board It also provides some basic information on jumpers and switches and describes the connectors and sockets on the various boards in the computer Jumpers and Switches A General Explanation Jumpers and switches provide a convenient and revers ible way of reconfiguring the circuitry on a printed circuit board When reconfiguring the system you may need to change jumper settings on the system board You may also need to change jumper and or switch settings on expansion cards or drives Jumpers Jumpers are small blocks on a circuit board with two or more pins ij emerg
64. 2 Processor 1 and Slot 2 Processor 2 categories in the Advanced menu match the new system configuration See Chapter 4 Using the System Setup Program in the system User s Guide for instructions 18 Run the system diagnostics to verify that the new microprocessor is operating correctly See Chapter 5 Running the System Diagnostics for information Replacing the RTC Chip The RTC chip has a built in lithium battery that main tains system configuration date and time information in a special section of memory when the system is turned off The built in battery can power the RTC chip for up to 10 years without a power source the actual operating life of the battery depends on how the system is used for example if the system is on most of the time the battery gets little use and thus lasts longer To determine if the RTC chip needs replacing reenter the time and date through the system setup program Turn off the system for a few hours and then turn it on again Enter the system setup program If the date and time are not correct in the system setup program replace the RTC chip NOTES Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the system setup pro gram the problem may be caused by software rather than by a defective RTC chip The system can be operated without a RTC chip how ever the system configuration information
65. 28 MB Performing a Memory Upgrade Use the following procedure to perform a memory upgrade 1 Remove the left computer cover See Removing the Computer Covers in Chapter 7 CAUTION See Protecting Against Electro static Discharge in the safety instructions at the front of this guide Remove the support panel Remove the two screws from the support panel see Figure 7 4 and pull the back edge tabs on the panel out of the slots in the chassis Remove the memory module Hold the module by the corners where the handles are and carefully pull the module out until the edge connectors are free from the system board connector NOTE Be careful not to touch components or gold edge connectors on the module Place the memory module component side up onto an antistatic surface 8 Locate the SIMM sockets into which you will install or replace SIMMs Figure 8 4 shows the location of the SIMM sockets on the memory module Install or replace the SIMMs as necessary to reach the desired memory total Follow the instructions in Installing SIMMs or Removing SIMMs later in this section as appropriate Replace the memory module Hold the module by the corners with the SIMM sockets facing down Ease the module into the cor rect slot guides until it is touching the system board connector Press the module carefully but firmly into the system board connector and rotate the handles
66. 4 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide or more SCSI devices are installed connect the devices as follows Attach one of the devices to the end connector on the SCSI cable and leave the terminator enabled on that device The other end of the SCSI cable connects to the computer s built in Ultra Wide SCSIhostadapter or to an optional SCSI host adapter card Disable the terminators on all other devices you attach to the cable The standard SCSI CD ROM drive is configured as the last device on the SCSI cable Therefore any additional devices attached to the cable should have their termina tors disabled See the documentation provided with the SCSI device for information on disabling the device s terminator SCSI Cable CAUTION Dell recommends that you use only SCSI cables purchased from Dell SCSI cables purchased elsewhere are not guaranteed to work reliably with the Dell PowerEdge 6100 systems The 50 pin SCSI cable has six connectors connector at the end of the cable farthest away from the other five connectors attaches to the SCSI host adapter connector labeled SCSI B on the sys tem board five connectors on the cable attach to devices in the external drive bays The 50 pin narrow cable plugs in to the controller via an adapter Installing a SCSI Device To install an external SCSI device that uses the built in
67. 8 0685 Colonia Granada AutoTech U S Automated technical support o op et 728 0686 NOTE Customers in Mexico call the U S for Customer Technical 2329 in Pe UR 228 1870 access to the Automated Sales 525 228 7811 oderit AutoTech toll free 91 800 900 37 toll free 91 800 904 49 Customer 929 2 228 7878 xiu ieu E RE EAR 923 vids ke KARRI S 228 7800 Netherlands Customer Technical toll free 06 0996663 Amsterdam Direct Sales i oo LEO ERR EROR toll free 06 0663 Direct SalesFax ee eee 20 Lebe 682 7171 Corporate Sales os eoe 020 581 8818 Corporate SalesFax O20 sects tes Bele estes dae 686 8003 l chEax iode RES PER ees 020 Lol ves 682 9106 TechConnect BBS O20 686 6504 For technical assistance in this country after normal working hours use one of the following numbers 353 1 204 4008 or 353 1 286 5908 English only the call is rerouted to the U S 11 12 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Table 11 3 Dell Contact Numbers continued Area Local Number or Country Department Name or Service Code Toll Free Number N
68. Battery Failed 0084 Shadow of EISA ROM 0195 CMOS System Options Not Failed Set 0085 Shadow of ISA ROM Failed 0198 CMOS Checksum Invalid 0131 Floppy Drive A 0289 System Memory Size Mis match 0132 Floppy Drive B 0295 Address Line Short 0135 Floppy Disk Controller Detected Failure 0297 emory Size Decreased 0140 Shadow of System BIOS Failed 0299 ECC Error Correction failure 0171 CPU Failure Slot 1 CPU 1 0301 ECC Single bit correc 7 tion failed Correction 0172 CPU Failure Slot 1 Disabled CPU 2 a 0302 ECC Double bit Error 0173 CPU Failure Slot 2 CPU 1 0305 PCI to PCI bridge found IO Queue Depth set to 0174 CPU an Slot 2 1 setup value overridden CPU 7 _ 0310 ECC Memory Size Changed 0171 Previous CPU Failure Bank 4 1 Slot 1 CPU i 0311 ECC Memory Size Changed 0172 Previous CPU Failure Bank 4 2 Slot 1 CPU 2 7 0312 Memory Size Changed 0173 Previous CPU Failure Bank 4 3 Slot 2 CPU 1 i 0370 Keyboard Controller 0174 Previous CPU Failure Error Slot 2 CPU 2 0373 Keyboard Stuck Key 0175 CPU modules are incom patible Detected NOTE For the full name of an abbreviation or acronym used in this table see the abbreviation and acronym list 3 2 NOTE For the full name of an abbreviation or acronym used in this table see the abbreviation and acronym list Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Table 3 1 System Messages conti
69. Dell PowerEdge 6100 200 System INSTALLATION AND TROUBLESHOOTING GUIDE Information in this document is subject to change without notice 1996 1997 Dell Computer Corporation All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden Trademarks used in this text Dell the DELL logo and PowerEdge are registered trademarks DellWare is a registered service mark and Dell Dimension is a trademark of Dell Computer Corporation Intel and Pentium are registered trademarks of Intel Corporation Microsoft Windows Windows NT and MS DOS are registered trademarks of Microsoft Corporation CompuServe is a registered trademark of CompuServe Inc and PRODIGY is a registered trademark of Prodigy Services Co Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own January 1997 P N 53860 Safety Instructions U the following safety guidelines to help protect your computer system from potential damage and to ensure your own personal safety When Working Inside the Computer WARNING The power supplies in this computer system produce high voltages and energy hazards which can cause bodily harm Only trained service technicians are authorized to remove the computer
70. Equipment described earlier in this chapter Also observe the safety instructions at the front of this guide 2 remove a computer cover turn the cover s keylock on the back panel of the computer see Figure 7 1 to the unlocked position Figure 7 1 Keylocks on the Computer s Back Panel 3 Loosen the three screws along the back edge of the cover see Figure 7 2 4 Slide the cover toward the rear of the system an inch or so grasp the top of the cover at both ends and lift it straight away from the chassis 7 2 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Figure 7 2 Removing the Computer Covers Replacing the Computer Covers Use the following procedure to replace a computer cover 1 Check all cable connections especially those that might have come loose during your work Fold cables out of the way so that they do not catch on the computer cover CAUTION Make sure that there are no cables or cable connectors lying on the top diskette drive in the upper drive cage Foreign objects on top of the drive can interfere with drive operation and permanently damage the drive o screws 6 Check that tools or extra parts including screws are left inside the computer Make sure the applicable keylock is in the unlocked position Fit the cover over the side rail at the bottom of the chassis and slide it closed Secure the cover with the three scr
71. Graphics Mode Test checks the video subsystem s ability to present graphics mode data and colors This test displays nine different screens each of which allows you to check some aspect of graphics mode data and colors The following subsections describe Graphics Mode Test screens in the order in which they appear NOTE Some of the following tests may not appear if your system does not support the video mode being tested 320 x 200 Graphics Mode Screens The Graphics Mode Test displays two successive 320 x 200 pixel graphics mode screens The first screen displays three pyramids in red green and yellow The second screen displays three pyramids in magenta cyan and white Type y if all the pyramids are the correct col ors otherwise type n 640 x 200 Black White Graphics Mode Screen The 640 x 200 pixel black white graphics mode screen displays a black rectangle and a white rectangle on a gray background Type y if the boxes are displayed correctly otherwise type n 640 x 480 Monochrome Graphics Mode Screen The 640 x 480 pixel monochrome graphics mode screen displays three chess pieces Type y if all the chess pieces are identical and displayed correctly otherwise type n Figure B 3 shows an example of this screen Figure B 3 640 x 480 Monochrome Graphics Mode Screen B 4 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide 320 x 200 16 Color Graphics Mode Screen The 320 x 200 pixel 16
72. Help for information on obtaining technical assistance Troubleshooting System Memory A system memory problem can be a faulty single in line memory module SIMM or a faulty system board If a random access memory RAM error message appears the system probably has a memory problem When you turn on or reboot the system the Caps Lock and Scroll Lock indicators on the keyboard should flash momentarily and then turn off If the Num Lock category in the system setup program is set to On the Num Lock indicator should flash momentarily and then remain on otherwise it should turn off Abnormal operation of these indicators can result from a defective SIMM Follow these steps to troubleshoot system memory 1 Turnon the system including any attached peripherals Does an error message appear indicating invalid sys tem configuration information after the memory count completes Yes Continue to step 2 No Go to step 12 2 Enter the system configuration utility to check the Extended Memory category and add 1024 kilo bytes KB to the total shown See Chapter 5 Using the System Configuration Utility in the User s Guide for instructions Does the amount of memory installed match the Extended Memory setting plus 1024 KB Yes Go to step 12 No Continue to step 3 Checking Inside the Computer 7 13 10 7 14 Turn off the system including any attached peripherals and disconnect all the AC power cables from th
73. I Hard Disk Drive Use the following procedure to troubleshoot a hard disk drive problem CAUTION This troubleshooting procedure can destroy data stored on the hard disk drive Before you proceed make sure you have backed up all the files on the hard disk drive 7 20 If the on board SCSI host adapter is being used to control the SCSI backplane board restart the system and press F1 when prompted to enter the system setup program See Chapter 4 Using the System Setup Program in the system User s Guide for more information Is the Onboard SCSI A ROM Scan category set to Enable Yes Go to step 3 No Continue to step 2 Change the Onboard SCSI A ROM Scan category to Enable and reboot the system Is the problem resolved Yes You have fixed the problem No Continue to step 3 Verify that the SCSI device drivers are installed and configured correctly See Chapter 3 Installing and Configuring SCSI Drivers in the system User s Guide to determine which drivers are required and how they should be installed and configured Are the required SCSI device drivers installed and configured correctly Yes Go to step 5 No Continue to step 4 Reinstall and or reconfigure the required SCSI device drivers Then reboot the system Is the problem resolved Yes You have fixed the problem No Continue to step 5 Remove the drive carrier from its bay and check the cable connections between the d
74. Ie Up Or GO NER KEYG i ighlight test group Menu the main screen of the diagnostics appears see Figure 5 2 The main screen lists the diagnostic test On the right side of the screen the System Configu groups gives information about the configuration of the ration area lists the computer s current hardware computer system and allows you to select categories settings from a menu From this screen you can enter two other Two lines at the bottom of the screen make up the types OF screens menu area The first line lists the categories you can Information on the main screen of the diagnostics is pre select press the left or right arrow key to highlight sented in the following areas a menu category The second line gives information Two lines at the top of the screen identify the diag Aout he category nostics and give its version number Dell Computer Corporation Dell System PowerEdge 6100 Diagnostics Version X XX Available Test Groups System Configuration Processor Pentium Pro TM RAM emory 64 MB System Set Secondary Cache 512 KB Video Mina D eyboar ey Keyboata Diskette Drives A 1 4MB ouse Serial IR Ports 2 Diskette Drives Parallel Ports 1 Serial Infrared Ports ouse PS 2 2 button Parallel Ports SCSI Cntlrs Devs 2 2 SCSI Devices Other ain Run seLect Subtest Options Test Limits About Key Help Quit Display the Run Menu
75. Power Edge 6100 systems are controlled by the power supply paralleling board The two light emitting diodes LEDs on the back of the power supply see Figure 7 7 signal the status of the power supply If the red power supply fault indicator lights up the power supply should be replaced locking knob AC power cable connector power supply fault indicator power supply locking online indicator switch Figure 7 7 Power Supply Features Replacing a Power Supply Follow these steps to replace a power supply CAUTION If a power supply in this computer sys tem fails do not remove it from the system The failed power supply must remain in the system until it can be replaced with a working power sup ply Failure to do so will cause the hard disk drives to overheat 1 Disconnect the AC power cable from the power outlet then disconnect the other end of the cable from the power supply Open the plastic strain relief clip and remove the AC power cable 2 Turn the locking switch on the power supply to the standby position marked by a partial circle with a line through the top 3 Turn the locking knob counterclockwise to release the power supply 4 Slidethe power supply out of the chassis see Fig ure 7 8 Checking Inside the Computer 7 9 Figure 7 8 Removing the Power Supply Check that the locking switch on the new power supply is set to the standby position then slide the
76. RAID Controller host adapter card is installed in the computer see Removing and Inserting a SCSI Hard Disk Drive With the System Running later in this section 2 Release the carrier by pulling down the plastic drive handle Slide the carrier toward you until it is free of the drive bay Installing a SCSI Hard Disk Drive Install a SCSI hard disk drive in an internal drive bay as follows 1 Ifa PowerEdge Expandable RAID Controller host adapter card is not installed in the computer turn off the system If a PowerEdge Expandable RAID Controller host adapter card is installed in the computer see Removing and Inserting a SCSI Hard Disk Drive With the System Running later in this section 2 Position the drive with its carrier side down and insert it connector end first into the bay see Fig ure 10 2 3 Holding the drive carrier by its sides slide the drive into the bay 4 When the pins on the drive carrier handle contact the drive bay lift the handle to draw the drive carrier into the bay and lock the drive in place There is space available on the carrier for labelling purposes if needed 5 Install any required SCSI device drivers See Chapter 3 Installing and Configuring SCSI Drivers in the system User s Guide for information 6 Test the SCSI devices Run the SCSI Devices Test Group in the system diagnostics See Chapter 5 Running the System Diagnostics Figure 10 2 Installing a
77. Slot 0710 System Board Device Resource Conflict 0985 Fail safe Timer NMI NOTE For the full name of an abbreviation or acronym used in this table see the abbreviation and acronym list NOTE For the full name of an abbreviation or acronym used in this table see the abbreviation and acronym list Messages and Codes 3 3 Table 3 1 System Messages continued Table 3 2 System Beep Codes Code Message Beep Code Cause 0986 System Reset caused by 1 Refresh failure Watchdog Timer 7 2 Parity cannot be reset 0987 Bus Time out NMI in Slot 7 3 First 64 KB memory failure NA Power supply paralleling 7 board firmware download 4 Timer not operational Loren 5 Microprocessor failure System backplane firm 6 8042 Gate A20 is off mode ware download failed 7 Exception interrupt error NOTE For the full name of an abbreviation or acronym used in this table see the abbreviation and acronym list 8 Display memory read write error 9 ROM checksum error 10 Shutdown reg read write error S ystem Beep Codes E 11 I2C Error When errors occur during a boot routine that cannot be reported on the monitor the computer may emit a series of beeps that identify the problem The beep code is a pat tern of beeps For example four beeps means the timer is not operational This information is valuable to the Dell support staff if you need to call for technical assistance When a beep code is emitted write it
78. TP LEJ A processor is installed in the adjacent slot J105 GG default A 200 66 MHz microprocessor is installed BIBBI J106 default A processor is not installed in the adjacent slot This jumper is useful only when you are using ITP UE A processor is installed in the adjacent slot NOTE For the full name of an abbreviation or acronym used in this table see the abbreviation and acronym list 55 Jumpers Switches and Connectors C 7 Scsi Backplane Board Ultra Wide SCSI cable connector SCSI SCA 2 compatible SCSI connectors SLOTnID n on other side power input connector POWER server management bus connector SERVER MANAGEMENT control front panel connector CONTROL PANEL Figure C 3 SCSI Backplane Board Table C 4 lists the connectors on the SCSI backplane board Table C 4 SCSI Backplane Board Connectors Connector Description SLOTnID n SCA 2 compatible SCSI connector CONTROL PANEL Control panel connector POWER Power input connector SCSI Ultra Wide SCSI cable connector SERVER MANAGEMENT Server management bus connector NOTE For the full name of an abbreviation or acronym used in this table see the abbreviation and acronym list C 8 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide P ower Supply Paralleling Board Figure C 4 Power Supply Paralleling Board system board connector PWR1 perip
79. Ultra Wide SCSI controller follow these steps 1 Prepare the drive for installation Ground yourself by touching an unpainted metal sur face on the back of the computer unpack the drive and compare the jumper and switch settings with those in the drive documentation See SCSI Con figuration Information earlier in this section for information on setting the drive s SCSI ID number and enabling termination if required Change any settings necessary for this system s configuration If the drive does not already have drive rails attached attach a drive rail to each side of the drive Orient the drive rails as shown in Figure 9 6 Secure each drive rail to the drive with a screw in each of the lower slotted screw holes on the drive rail 28 Figure 9 6 Attaching Drive Rails Remove the computer covers and front bezel See Removing the Computer Covers and Remov ing the Front Bezel in Chapter 7 CAUTION See Protecting Against Electro static Discharge in the safety instructions at the front of this guide Slide the new drive into its bay until it snaps securely into place If necessary you can adjust drive alignment by repositioning one or both rails Connect a DC power cable and one of the connec tors on the SCSI cable to the back of the drive see Figure 9 7 If other installed drives are in the way temporarily move them out of the way Press in on the plastic drive rails at the
80. Warranty Repair or Credit later in this chapter Ifyou would like to place an order or need informa tion about additional products available from Dell call Dell at the appropriate telephone number listed in Dell Contact Numbers later in this chapter Technical Assistance If you need assistance with a technical problem perform the following steps 1 Review the documentation that accompanied your Dell system To decide which document has the answers you need consult the Preface of the system documentation 2 Run the diagnostics for your Dell system See Chapter 5 Running the System Diagnostics for instructions on using the diagnostics 3 Make a copy of the Diagnostics Checklist in Appendix A and fill it out NOTE Save the Diagnostics Checklist as a master so you can use it to make copies as needed On your Diagnostics Checklist document any error messages or beep codes as they occur so you can inform the Dell technician of them Describe what you were doing when the error occurred Note the steps you have taken to solve the problem Use the AutoTech service for help with installa tion and troubleshooting procedures For instructions on using the AutoTech service see AutoTech Service later in this chapter 5 If the preceding steps have not resolved the prob lem and you need to talk to a Dell technician you can call Dell s customer technical support service For instructions on usin
81. according to the manufacturer s instructions Pry the RTC chip out of its socket an integrated cir cuit IC removal tool Align the pin 1 corners of the RTC chip and the socket see Figure 8 13 NOTE Identifying the pin 1 corners is critical to positioning the clock correctly Identify the pin 1 corner of the RTC chip by locating the small dot in one corner on the top of the chip The pin 1 corner of the socket is on the side with a notch Install the new RTC chip With the pin 1 corners of the socket and chip aligned set the chip lightly in the socket and make sure all pins are matched with the correct holes in the socket When the chip is positioned correctly press down until the chip is firmly in the socket CAUTION When placing the RTC chip in the socket be sure that all of the pins on the chip go into the corresponding holes of the socket Be careful not to bend the pins RTC chip RTC socket pin 1 corners gee notch Figure 8 13 RTC Chip Installing System Board Options 8 15 8 16 Replace the left computer cover reconnect the computer and peripherals to their power sources and turn them on Enter the system setup program to confirm that the RTC chip is operating properly Enter the correct time and date through the system setup program s System Time and System Date cate gories on the Main menu Also reenter any system configuration information that is no longer displayed
82. ach global parameter of the Options menu category from the main screen A brief description of each parameter follows To change Options parameters press the lt Spacebar gt the left and right arrow keys or the plus and minus keys Number of Times to Repeat Test s This parameter specifies the number of times the tests run when you select Run To change the default type in the desired value If you type 0 zero the tests will run indefinitely Maximum Errors Allowed This parameter specifies the maximum number of errors that can occur before testing is stopped The error count begins from zero each time you run a subtest or test group individually or each time you select to run all of them To change the default type in the desired value If you type 0 zero you are specifying that there be no limit on the number of errors that can occur testing will not be stopped regardless of the number of errors Pause for User Hesponse If this parameter value is set to Yes the diagnostics pauses when one of the following occurs Your interaction is needed to verify the Video Test Group screens or the Keyboard Test Group key func tions or other types of interaction such as inserting a diskette The maximum error limit is reached If the Pause for User Response parameter is set to No the diagnostics ignores some subtests that require your inter action certain subtests can run only if this option is set
83. al or anticipated response the button or touch pad contact may be damaged Amouse button or the touch pad does not work at all cursor does not respond on the screen in accor dance with the movements you make with the mouse or touch pad Diskette Drives Test Group The subtests in the Diskette Drives Test Group allow you to test both 5 25 inch and 3 5 inch diskette drives of all capacities Subtests The diskette drive subtests in the Diskette Drives Test Group and the drive functions they confirm follow Change Line Test Checks for bent pins on the diskette drive controller and for defective lines on the diskette cable Seek Test Checks the drive s ability to search for a specified track on the diskette and to position its read write heads to all tracks ReadTest Positions the read write heads at each cylinder of the diskette for reading data and verifies that all tracks on the diskette can be read correctly Wirite Test Positions the read write heads at each cylinder of the diskette and verifies that all tracks on the diskette can be written to correctly Why Run a Diskette Drives Test Often a diskette drive problem may first appear to be a diskette problem A box of defective diskettes might pro duce faulty drive error messages The test results can be confusing so Dell suggests running the subtests in the Diskette Drives Test Group more than once using dis kettes from dif
84. alled in the socket you need you must remove it Follow the instructions in the next subsection Removing SIMMs if appropriate To install SIMM follow these steps 1 Remove the memory module as described in steps 1 to 5 of Performing a Memory Upgrade earlier in this section and place the module with the system board connector pointed away from you Align the SIMM so that the notch is in the lower left corner The pin 1 end of the SIMM must align with the pin 1 end of the socket see Figure 8 5 Hold the SIMM at a 45 degree angle with the top angled away from you and carefully press the SIMM into the socket until the SIMM is held by the clips see Figure 8 5 When properly inserted the SIMM remains at an angle If there is a gap between the clips and the SIMM it is not installed properly and you must repeat step 3 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Figure 8 5 Installing a SIMM 4 Continue with step 7 of Performing a Memory Upgrade earlier in this section Removing SIMMs To remove a SIMM start from the highest numbered Socket open the retaining clips just enough to lift the top edge of the SIMM away from the clips and lift the SIMM out of the socket see Figure 8 6 pin 1 Figure 8 6 Removing a SIMM Upgrading the Microprocessor or Installing Additional Microprocessors The system board has two microprocessor module con nectors Each microproce
85. amic random access memory GB gigabyte s DS DD double sided double density GUI graphical user interface DS HD double sided high density h hexadecimal DSA Dell SCSI Array HIP Hardware Instrumentation Program ECC error correction code HMA high memory area EDO extended data out HPFS High Performance File System EGA enhanced graphics adapter Hz hertz EIDE enhanced integrated drive electron ics input output EISA Extended Industry Standard Archi IC integrated circuit tecture ID identification EMI electromagnetic interference IDE integrated drive electronics EMM expanded memory manager IRQ interrupt request EMS Expanded Memory Specification ISA Industry Standard Architecture EPP Enhanced Parallel Port JEIDA Japanese Electronic Industry EPROM erasable programmable read only Development Association memory K kilo 1024 ESD electrostatic discharge KB kilobyte s ESDI enhanced small device interface KB sec kilobyte s per second F Fahrenheit Kbit s kilobit s FAT file allocation table Kbit s sec kilobit s per second FCC Federal Communications Commis sion kg kilogram s FIFO first in first out kHz kilohertz ft feet LAN local area network FTP file transfer protocol lb pound s g gram s LCD liquid crystal display G gravities LED light emitting diode 2 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Abbreviation Abbreviation or Acronym Description or Acronym Description LIF lo
86. an 90 percent of all problems and questions are taken care of in just one toll free call usu ally in less than ten minutes When you call our experts can refer to records we keep on your specific Dell system to better understand your particular question Our techni cal support staff use computer based diagnostics to provide fast accurate answers to your questions To contact Dell s technical support service first refer to the section titled Before You Call and then call the number for your country as listed in Dell Contact Num bers later in this chapter For information about receiving technical assistance in the U K refer to the Placing a Service Call card that came with your computer NOTE Technical support services may vary outside the continental U S Contact your local Dell representative for more information Problems With Your Order If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell Com puter Corporation for customer assistance Have your invoice or packing slip handy when you call For the tele phone number to call see Dell Contact Numbers later in this chapter P roduct Information If you need information about additional products avail able from Dell Computer Corporation or if you would like to place an order a sales specialist will be glad to help For the telephone number to call see Dell Contact Numbers later in this chapte
87. ard disk drives 3 5 7 19 I O functions 6 3 I O ports 6 2 keyboard 6 2 monitor 6 1 parallel printer 6 4 power cables 7 10 RTC chip 7 8 SCSI hard disk drives 3 5 7 19 SCSI tape drives 7 18 serial I O devices 6 4 server management program messages 3 5 7 6 software errors 4 1 system board 7 15 system memory 7 13 system messages 3 1 tape drives 7 16 7 18 video subsystem 7 14 visual signs of problems 2 5 wet computer 7 6 where to start 2 1 with beep codes 3 4 with system messages 3 1 typographical conventions ix 8 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide U upgrade options expansion cards 8 2 microprocessors additional 8 9 SIMMs 8 5 upper SCSI output slot location 2 3 user s documentation 11 2 V video connector location 2 3 video control circuitry 5 12 video controller card 5 12 video functions about B 1 testing 5 12 Video Hardware Test B 1 Video Memory Test B 1 VIDEO SLEEP jumper C 2 C 4 video subsystem troubleshooting 7 14 Video Test Group system diagnostics 5 12 video tests Color Palettes B 1 B 6 Graphics Mode B 1 B 4 Solid Colors Test B 1 B 7 Text Mode Character B 1 B 2 Text Mode Color B 1 B 3 B 4 Text Mode Pages B 1 B 4 Video Hardware B 1 Video Memory B 1 W warning messages 3 4 warnings viii warranty repair or credit 11 5 water damage 7 6 working inside the computer safety
88. as a serial port but it cannot be tested as a serial port If you have a modem installed and you experience a serial port test failure remove the modem and run the diagnostic tests again Troubleshooting the Basic I O Functions This procedure determines whether the computer s basic I O functions are operational If a system error message indicates an I O port problem or the device connected to the port does not function properly follow these steps 1 Enter the system setup program and check the settings for the Configuration Mode and Mouse categories Is the Configuration Mode category set to Auto and is the Mouse category set to Installed Yes Go to step 3 No Continue to step 2 2 Change the setting for the Configuration Mode category to Auto and change the setting for the Mouse category to Installed then reboot the system Is the problem resolved Yes You have fixed the problem No Continue to step 3 Check the contents of the start up files See Installing and Configuring Software in Chap ter 4 Are the port configuration commands correct Yes Go to step 5 No Continue to step 4 Change the necessary statements in the start up files If the port problem is confined to a particular appli cation program see the application program s documentation for specific port configuration requirements Is the problem resolved Yes You have fixed the problem No Continue to step 5 Reboot the sys
89. ay and slide them slightly toward the front of the chassis Refer to DC Power Cables earlier in this chapter to determine which DC power cable connector to use Plug the DC power cable connector into the 4 pin power input connector on the back of the drive Attach the interface cable that came with the drive kit to the connector on the back of the drive Route the other end of the interface cable through a cutout in the center wall of the chassis to the controller card and connect the interface cable to the controller connector on the card Refer to the controller card s documentation to iden tify the controller connector on the card If you moved other drives in step 5 snap them back into place Check all cable connections that may have been loosened during this procedure Arrange cables so they will not catch on the computer cover or block the airflow of the fans or cooling vents If a front panel insert on the computer cover blocks the bay in which you installed the drive remove the insert See Removing and Replacing Front Panel Inserts earlier in this chapter Replace the computer bezel and covers Reconnect the computer and peripherals to their power sources and turn them on Installing Drives in the External Bays 9 7 14 Perform a tape backup and verification test with the drive as instructed in the tape drive software documentation that came with the drive If the controller card is an In
90. blem Avoiding Interrupt Assignment Conflicts Problems can arise if two devices attempt to use the same interrupt request IRQ line To avoid this type of con flict check the documentation for the default IRQ line setting for each installed expansion card Then consult Table 4 1 to configure the card for one of the available IRQ lines Table 4 1 Default IRQ Line Assignments IRQ Line Used Available IRQO Used by the system timer IRQI Used by the keyboard to signal that the output buffer is full IRQ2 Used by interrupt controller 1 to enable IRQ8 through IRQ15 IRQ3 Used by serial port 2 IRQ4 Used by serial port 1 IRQ5 Available IRQ6 Used by the diskette tape drive con troller IRQ7 Used by the parallel port IRQS Used by the RTC IRQ9 Available IRQ10 Available IRQ1I Available IRQ12 Used by the mouse port IRQ13 Used by the math coprocessor if applicable IRQ14 Available IRQ15 Available NOTE For the full name of an abbreviation or acronym used in this table see the abbreviation and acronym list 4 2 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Chapter 5 Running the System Diagnostics Uir many diagnostic programs Dell s system diag nostics helps you check the computer s hardware without any additional equipment and without destroying any data By using the diagnostics you can have confidence in the computer system s operation And if you find a problem you cann
91. blem could be a failure of the system timers as well as a failure of the speaker itself Run the Timers Test followed by the Speaker Test Ifa peripheral device appears to malfunction run the Interrupt Controller Test Aspreadsheet program or other type of mathemat ical application runs abnormally slow generates error messages concerning calculations or opera tions runs incorrectly or generates incorrect results a proven piece of the program appears to mal function and you confirm that the software itself is not at fault You can confirm that the software is not at fault by moving the program to another computer and running it there Thecomputer periodically locks up especially at different places and times in different programs computer halts in the middle of performing cal culations or complex mathematical operations Video Test Group The subtests in the Video Test Group verify the proper operation of the video controller and the video control circuitry installed in the computer These subtests check for the correct operation of the readable registers in the video circuitry and the controller They write read and verify data patterns in the cursor registers of the control ler The Video Test Group also tests all the video memory and provides additional subtests to test the color features of a color monitor NOTE Most of the subtests are interactive that is you must respond before the diagno
92. cable itself Some cables have a connector with locking tabs if you are disconnecting this type of cable press in on the locking tabs before disconnecting the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable make sure both connectors are correctly oriented and aligned Handle components and cards with care Don t touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a microprocessor chip by its edges not by its pins Protecting Against Electrostatic Discharge Static electricity can harm delicate components inside the computer To prevent static damage discharge static electricity from your body before you touch any of the computer s electronic components such as the microprocessor You can do so by touching an unpainted metal surface on the computer chassis As you continue to work inside the computer periodi cally touch an unpainted metal surface to remove any static charge your body may have accumulated In addition to the preceding precautions you can also take the following steps to prevent damage from electro static discharge ESD Whenunpacking a static sensitive component from its shipping carton do not remove the component s antistatic packing material until you are ready to install the component in the computer Just before unwrapping the antistatic pa
93. ching multiple external SCSI devices daisy chain the devices to each other using the cables shipped with each device see Figure 10 4 SCSI hard disk drive bays 6 WP s 2 SCS backplane PowerEdge Expandable RAID Controller host adapter card SCSI external access cable Ultra Wide SCSI interface cable to SCSI backplane SS Ultra Wide SCSI host adapter connector SCSI A Figure 10 3 Cable Configuration for a PowerEdge Expandable RAID Controller Host Adapter Card Installing Drives in the Internal Bays 10 5 external SCSI I devices computer N Figure 10 4 Daisy Chaining External SCSI Devices 7 Replace the left computer cover and reconnect the computer and peripherals to their power sources 8 Connect the external device s to power For each external device plug the socket end of the power cable into the alternating current AC power receptacle on the back of the device Plug the other end of the power cable into an AC power source 9 Install any required SCSI device drivers See Chapter 3 Installing and Configuring SCSI Drivers in the system User s Guide for informa tion and instructions 10 Test the SCSI devices Test a SCSI hard disk drive by running the SCSI Devices Test Group in the system diagnostics See Chapter 5 Running the System Diagnostics for information To test a SCSI tape drive also refer to the documen tat
94. ckaging be sure to dis charge static electricity from your body When transporting a sensitive component first place it in an antistatic container or packaging Handle all sensitive components in a static safe area If possible use antistatic floor pads and workbench pads The following caution appears throughout this document to remind you of these precautions CAUTION See Protecting Against Electrostatic Discharge in the safety instructions at the front of this guide vi When Using the Computer System As you use the computer system observe the following safety guidelines Besure the monitor and attached peripherals are electrically rated to operate with the alternating cur rent AC power available in your location To help prevent electric shock plug the computer and peripheral power cables into properly grounded power sources These cables are equipped with 3 prong plugs to ensure proper grounding Do not use adapter plugs or remove the grounding prong from a cable If you must use an extension cable use a 3 wire cable with properly grounded plugs help protect the computer system from sudden transient increases and decreases in electrical power use a surge suppressor line conditioner or un interruptible power supply Besure nothing rests on the computer system s cables and that the cables are not located where they can be stepped on or tripped over Do not spill food o
95. cklist found in Appendix A then see Chapter 11 Getting Help for instructions on obtaining technical assistance Alert Log Messages From the Dell HIP Program The Dell HIP server management application program generates alert messages that can be configured to appear in the simple network management protocol SNMP trap log file To see the trap log select any enterprise under the SNMP trap log icon More information about the Alert Log window and options is provided in the Dell HIP online help and the Dell HIP User s Guide Alert log messages consist of information status warn ing and failure messages for drive temperature fan and power conditions They can assist you with identifying a problem and may provide you with information to help you resolve the problem Alert log and other messages are explained in the Dell HIP online help Scsi Hard Disk Drive Indicator Codes The three light emitting diode LED indicators see Fig ure 2 2 adjacent to each of the six small computer system interface SCSI hard disk drive bays provide information on the status of the SCSI hard disk drives The SCSI backplane firmware controls the drive online and drive fault indicators while the drive access indicator is usually controlled by the drive itself Table 3 3 lists the drive indicator patterns established by the SCSI backplane firmware Different patterns are dis played as drive events occur in the system For example in the e
96. color graphics mode screen dis plays a series of Xs in 16 different colors with the name of the color beneath each X Type y if all the Xs are the correct colors otherwise type n 640 x 200 16 Color Graphics Mode Screen The 640 x 200 pixel 16 color graphics mode screen dis plays a series of hexagons in 16 different colors with the name of the color beneath each hexagon Type y if all the hexagons are the correct colors otherwise type n 640 x 350 16 Color Graphics Mode Screen The 640 x 350 16 color graphics mode screen displays a series of octagons in 16 different colors with the name of the color displayed beneath each octagon Type y if all the octagons are the correct colors otherwise type n 640 x 480 2 Color Graphics Mode Screen The 640 x 480 pixel 2 color graphics mode screen dis plays three chess pieces Type y if all the chess pieces are identical and displayed correctly otherwise type n Fig ure B 4 shows an example of this screen Figure B 4 640 x 480 2 Color Graphics Mode Screen 640 x 480 16 Color Graphics Mode Screen The 640 x 480 pixel 16 color graphics mode screen dis plays a series of stars in 16 different colors with the name of the color beneath each star Type y if all the stars are the correct colors otherwise type n Diagnostic Video Tests B 5 320 x 200 256 Color Graphics Mode Screen The 320 x 200 pixel 256 color graphics mode screen displays a series of squares in 256 differe
97. country after normal working hours use one of the following numbers 353 1 204 4008 or 353 1 286 5908 English only the call is rerouted to the U S 11 14 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Table 11 3 Dell Contact Numbers continued Area Local Number or Country Department Name or Service Code Toll Free Number U S Automated Order Status toll free 1 800 433 9014 Austin Texas AutoTech Automated technical toll free 1 800 247 9362 Customer Technical Support Return Material Authorization Numbers warranty repairs toll free 1 800 624 9896 Dell Customer Service Credit Return Authorization toll free 1 800 624 9897 Dell Sales ipe kt ee ep Rr eR toll free 1 800 247 4618 DellWare Sieve ends eet Kehoe toll free 1 800 753 7201 DellWare FaxBack Service S12 x erg 728 1681 Fee Based Technical Support toll free 1 800 433 9005 Sales Catalogs ce eren rere he ee re ees toll free 1 800 426 5150 Spare Parts Sales Dell Diei E RA D Eo P RR toll free 1 800 274 1490 Major toll free 1 800 357 3355 vrbe S toll free 1 800 727 8320 TechFlaxicc c t eu et ees toll free 1 800 950 1329 TechConnect BBS
98. d the built in video controller is faulty See Chapter 11 Getting Help for instructions on obtaining techni cal assistance Troubleshooting the Keyboard This procedure determines what kind of keyboard prob lem you have If a system error message indicates a keyboard problem when you start up the computer sys tem or while the system diagnostics is running complete the following steps 1 Look at the keyboard and the keyboard cable for any signs of damage Press and release each key on the keyboard Do the keyboard and its cable appear to be free of physical damage and do the keys work Yes Go to step 3 No Continue to step 2 2 Swap the faulty keyboard with a working keyboard To swap a faulty keyboard unplug the keyboard cable from the computer s back panel and plug in a working keyboard Is the problem resolved Yes The keyboard must be replaced See Chap ter 11 Getting Help for instructions on obtaining technical assistance No Continue to step 3 3 Run the Keyboard Test Group in the system diagnostics See Chapter 5 Running the System Diagnostics Can you use the keyboard to select the Keyboard Test Group Yes Continue to step 4 No Go to step 5 4 Does the Keyboard Interactive Test complete successfully Yes Go to step 6 No Continue to step 5 5 Swap the faulty keyboard with a working keyboard 6 Does the Keyboard Controller Test complete successfully
99. d to call Dell for technical assistance use the completed checklist to tell the support technician what procedures you performed to better help the Dell technician give you assistance If you must return a piece of hardware to Dell include a completed checklist Appendix B Diagnostic Video Tests discusses the tests for the Video Test Group in the system diagnos tics to help you test the monitor Appendix C Jumpers Switches and Connectors is intended for technicians who are troubleshooting the system or adding internal options and need to change jumper or switch settings on the system board or microprocessor modules need to identify connectors on the various boards and modules or need to disable a forgotten password A table of the abbreviations and acronyms used throughout this guide and in other Dell system docu mentation precedes the index vii Omer Documentation You May Need You may need to reference the following documentation when performing the procedures in this guide The Dell PowerEdge 6100 200 System User s Guide which describes system features and technical speci fications SCSI device drivers the system setup program software support and the system configu ration utility The Intel LANDesk Server Manager software which includes a CD containing the server manager software and the following documents LANDesk Server Manager Setup Guide LANDesk Server Manager User s Guide LANDesk Server
100. de SCSI host 1 mas adapter connector SCSI A e SS Ultra Wide SCSI host adapter connector SCSI B Figure 8 1 System Board Features Expansion Cards The system board contains a total of 10 expansion card connectors An opening is available in the back panel of This computer can hold up to 10 expansion cards six of the computer for each expansion card connector thus which can be 32 bit PCI master cards The system providing 10 usable expansion slots accommodates a mix of 32 bit EISA master or slave cards 32 bit PCI master cards and 8 and 16 bit ISA cards Figure 8 2 shows examples of the different types of expansion cards 8 2 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide 8 bit ISA expansion card 16 bit ISA expansion card 32 bit EISA expansion card 32 bit PCI expansion card Figure 8 2 Expansion Cards Connectors E1 through E4 support 32 bit EISA master or slave cards and 8 and 16 bit ISA cards Connectors P1 through P6 support 32 bit PCI master cards Video expansion cards should be installed in connectors P1 P2 or P3 PCI te jr js ors through P6 7 E E1 top through E4 e mo O 4 Figure 8 3 Expansion Card Connectors on the System Board Installing an Expansion Card Follow this general installation procedure 1 If you are i
101. device the computer recognizes the printer by its LPT1 address and identifies it as a parallel port How to Use the Menu One of the menu categories is already highlighted You can move the highlight from one category to another by pressing the left or right arrow key As you move from one menu category to another a brief explanation of the currently highlighted category appears on the bottom line of the screen If you want more information about a test group or sub test select the About category and press lt Enter gt After reading the information press the lt Esc gt key to return to the previous screen Main Menu Categories Eight categories are listed in the menu area of the diag nostics main screen Run Select Subtest Options Test Limits About Key Help and Quit An additional category Display the Run Menu returns you to the Diag nostics Menu described earlier in this chapter NOTE Before running any test groups or subtests by selecting Run you should consider setting global parame ters within the Options menu category They offer you greater control over how the test groups or subtests are run and how their results are reported There are two ways to select a menu category Look on the screen to see which letter in the category is capitalized and type that letter for example type r to select the Run category Movethe highlight to the category you wish to select by pressing the left or righ
102. dge 6100 200 System Installation and Troubleshooting Guide high resolution video expansion card installed which overrides the video logic of the computer The following procedure troubleshoots problems with the video memory and video logic only Before you begin perform the procedure found in Troubleshooting the Monitor in Chapter 6 to determine whether the monitor is the source of the problem If you have a high resolution video expansion card first complete the steps in Troubleshooting Expansion Cards earlier in this chapter to verify that the card is configured and installed correctly Follow these steps to troubleshoot the video subsystem 1 Runthe Video Test Group in the system diagnostics See Chapter 5 Running the System Diagnostics Most of the tests in the Video Test Group are inter active that is you must respond before the diagnostics continues with the next test Do the tests complete successfully Yes It is not a video hardware problem Go to Chap ter 4 Finding Software Solutions No Continue to step 2 2 Turn off the system including any attached peripherals and disconnect all the AC power cables from their power sources 3 Remove the left computer cover See Removing the Computer Covers earlier in this chapter CAUTION See Protecting Against Electro static Discharge in the safety instructions at the front of this guide 4 Determine whether a video expa
103. diagnostics The diagnostics exercises the functional components and devices of the computer system more vigorously and thoroughly than they are exercised during normal opera tion The diagnostics is organized by components into test groups and subtests within each test group Each sub test is designed to detect any errors that may interfere with the normal operation of a specific device of the computer NOTE Some subtests requiring hardware not listed in the System Configuration area of the diagnostics screen appear to run but they conclude with a status message stating Component not present or disabled Table 5 2 lists the diagnostic test groups their subtests and comments concerning their use Table 5 2 System Diagnostics Tests Test Groups Subtests Description RAM Quick Memory Test Comprehensive Memory Test Cache Controller Test Tests the system RAM and processor cache Cache RAM Test System Set CMOS Confidence Test Tests the system board s support chips DMA control EISA Configuration Memory Test ler computer timer NVRAM speaker controller DMA Controller Test cache and EISA configuration RAM chip as appro Real Time Clock Test priate Timers Test For systems with multiprocessors the Apic Test and Interrupt Controller Test the Apic MP Test confirm that the additional micro Apic Test processors are operational Apic MP Test Speaker Test x87 Calculation Test Tests the math coprocessor that i
104. ding holes of the socket Be careful not to bend the pins When the microprocessor is fully seated in the socket rotate the socket release lever back down until it snaps into place securing the chip Place the new heat sink with its bonded thermal interface pad on top of the microprocessor see Figure 8 12 Installing System Board Options 8 13 clip heat sink thermal pad bonded to heat sink microprocessor chip microprocessor ra socket 1 P Figure 8 12 Installing the Heat Sink 13 Replace the microprocessor securing clip Orient the clip as shown in Figure 8 12 and hook the unfolded end of the clip over the tab on the edge of the socket facing the front of the computer Then press down on the folded end of the clip to snap the clip over the tab on the back of the socket 14 Replace the support panel Align the panel so that the two tabs are to the left Fit the tabs into the two slots in the chassis back and swing the panel closed Replace the two screws removed in step 2 15 Replace the left computer cover 16 Reconnect your computer and peripherals to their power sources and turn them on As the system boots it detects the presence of the new microprocessor and automatically changes the system configuration information in the system setup program 17 Press F1 to enter the system setup program and check that the Slot 1 Processor 1 Slot 1 Proces sor 2 Slot
105. down on a copy of the Diagnostics Checklist found in Appendix A and then look it up in Table 3 2 If you are unable to resolve the problem by looking up the meaning of the beep code use the system diagnostics to identify a more serious cause If you are still unable to resolve the problem see Chap ter 11 Getting Help for instructions on obtaining technical assistance NOTE For the full name of an abbreviation or acronym used in this table see the abbreviation and acronym list Warning Messages A warning message alerts you to a possible problem and asks you to do something before execution continues For example before you format a diskette a message may warn you that you may lose all data on the diskette as a way to protect against inadvertently erasing or writing over the data These warning messages usually interrupt the procedure and require you to respond by typing a y yes or n no NOTE Warning messages are generated by either the application programs or the operating system See Chapter 4 Finding Software Solutions and the docu mentation that accompanied the operating system and application programs 3 4 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Diagnostics Messages When you run a test group or subtest in the system diag nostics an error message may result These particular error messages are not covered in this chapter Record the message on a copy of the Diagnostics Che
106. dure perform the operation that caused the problem Backing Up Files If the system is behaving erratically back up the files immediately See the documentation that came with the operating system for instructions on how to back up the files Basic Checks The following procedure leads you through the checks necessary to solve some basic computer problems 1 Wasan alert message issued by the Dell HIP server management program The Dell Hardware Instrumentation Package HIP server management application program generates warning and failure messages for drive temperature fan and power conditions These messages appear in the simple network management protocol SNMP trap log file To see the trap log select any enterprise under the SNMP trap log icon More information about the Alert Log window and options is provided in the Dell HIP online help Yes Go to Alert Log Messages From the Dell HIP Program in Chapter 3 No Continue to step 2 Is the computer wet or damaged Yes Go to Chapter 7 Checking Inside the Computer No Continue to step 3 Perform the steps in Checking Connections and Switches next in this chapter Is the problem resolved Yes The power to the computer system was faulty or the connections to the computer system were loose You have fixed the problem No Continue to step 4 Perform the steps in Look and Listen later in this chapter Did the computer system complete t
107. dustry Standard Architecture ISA or Extended Industry Standard Architecture EISA expansion card run the system configuration utility and update the system configura tion See Chapter 5 Using the System Configuration Utility in the User s Guide for instructions on run ning the utility and saving the configuration information NOTE You do not need to update the system config uration information for a tape drive attached to its own controller card Installing an External Tape Drive That Uses a Controller Card Complete the following procedure to install an external tape drive that uses a controller card and shielded inter face DC power cable 1 9 8 Prepare the tape drive and controller card for installation Ground yourself by touching an unpainted metal sur face on the back of the computer Unpack the tape drive and controller card and configure them for the system according to the instructions in the documen tation that came with the tape drive e Remove both computer covers and the front bezel See Removing the Computer Covers and Remov ing the Front Bezel in Chapter 7 CAUTION See Protecting Against Electro static Discharge in the safety instructions at the front of this guide Attach the drive rails to the drive if necessary see Figure 9 6 Install the controller card in an expansion slot See Installing an Expansion Card in Chapter 8 Connect the tape dr
108. e computer Dei Contact Numbers When you need to contact Dell use the telephone num bers and codes provided in Tables 11 2 and 11 3 Table 11 2 provides the various codes required to make long distance and international calls Table 11 3 provides local telephone numbers area codes and toll free num bers if applicable for each department or service available in various countries around the world If you are making a direct dialed call to a location outside of your local telephone service area determine which codes to use if any in Table 11 2 in addition to the local num bers provided in Table 11 3 For example to place an international call from Paris France to Bracknell England dial the international access code for France fol lowed by the country code for the U K the city code for Bracknell and then the local number as shown in the fol lowing illustration Getting Help 11 5 19 44 International Country Access Code Code in France for U K 1344 City Code Local Number Bracknell To place a long distance call within your own country use area codes instead of international access codes country codes and city codes For example to call Paris France from Montpellier France dial the area code plus the local number as shown in the following illustration 16 1 Area Code The codes required depend on where you are calling from as well as the destination of your call in addition
109. e cable connectors reconnect the com puter and peripherals to their AC power sources and turn them on Is the problem resolved Yes The cable connections were not properly con nected You have fixed the problem No Continue to step 10 Partition and logically format the hard disk drive If possible restore the files to the drive You may need to use different programs than those provided with your operating system to partition and logically format SCSI hard disk drives See Chapter 3 Installing and Configuring SCSI Drivers in your system User s Guide for information and instructions Is the problem resolved Yes The hard disk drive format was corrupted You have fixed the problem No See Chapter 11 Getting Help for instructions on obtaining technical assistance Checking Inside the Computer 7 21 7 22 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Chapter 8 Installing System Board Options T chapter describes how to install the following This chapter also includes instructions for replacing the options real time clock RTC chip if necessary Extended Industry Standard Architecture EISA Industry Standard Architecture ISA and Periph WARNING Before a trained service technician eral Component Interconnect PCI expansion cards accesses the inside of the computer any and all power supplies must be disconnected from their power source and the cables to the powe
110. e expansion cards cautions viii CD ROM drives drive bays 9 1 SCSI 9 4 chassis See computer checklist diagnostics A 1 CLEAR PASSWORD switch C 3 Color Palettes Test B 1 B 6 compact disc read only memory See CD ROM Index 1 computer covers 7 2 interior illustrated 7 5 7 6 switches and controls illustrated 2 4 system board features 8 2 computer covers removing and replacing 7 2 connecting external SCSI devices 10 4 connections and switches troubleshooting 2 2 connectors back panel 2 3 backplane board C 8 C 10 DC power cable 9 3 header 9 3 list of C 5 SCSI backplane board C 8 C 10 system board 8 2 C 5 control panel illustrated 2 4 7 5 controls 2 4 cooling fan replacing 7 11 troubleshooting 7 10 cords See cables D DC power cables drive connectors 9 4 illustrated 9 3 device drivers 4 2 diagnosing problems 5 1 11 1 diagnostics checklist A 1 diagnostics See system diagnostics direct current See DC diskette drive subsystem troubleshooting 7 16 7 17 verifying proper operation 7 17 diskette drives access indicator 2 4 troubleshooting 7 16 Diskette Drives Test Group system diagnostics 5 14 diskettes data corrupted or lost 5 14 problems with 5 14 drive access indicators 2 4 drive bays capacity 9 1 external 7 5 7 6 internal 7 5 7 6 drive carriers 10 2 drive rails 9 5 drives See also CD ROM drives diskette drives hard d
111. e screen This parameter allows you to direct status messages to either a printer or a file in addition to the screen If you choose the File option status messages are written to a file named result This file is automatically created on a diskette in drive A when you run the diagnostics If the result file already exists on the diskette then new status messages are added to it The result file is an ordinary American Standard Code for Information Interchange ASCII text file You can access the result file with the MS DOS type command as follows 1 Select Quit to exit the diagnostics and return to the operating system prompt 2 Atthe operating system prompt type the follow ing command line and press Enter type result The contents of the file appear on the screen After running particular diagnostic tests and viewing the status messages generated by the tests in the result file you can erase the contents of the file so that it is clear for the next set of messages generated Otherwise the next messages are added at the end of the previous ones in the file Output Device for Error Messages Ordinarily all error messages appear only on the screen This parameter allows you to direct error messages to either a printer or a file in addition to the screen If you choose the File option error messages are written to the result file used for status messages This file is automati cally created on a diskette in drive A w
112. echnicians are authorized to remove the computer covers and access any of the components inside the You need the following items to perform the procedures computer in this chapter Read the safety instructions in Safety First For You and the Computer next in this chapter The Dell Server Assistant CD The procedures in this chapter require that a trained ser vice technician remove the covers and work inside the computer While working inside the computer do not A 2 Phillips head screwdriver or 1 4 inch hex nut attempt to service the computer except as explained in driver this guide and elsewhere in Dell documentation Always follow the instructions closely system documentation Thekey to the system keylocks NOTE When you see the question Is the problem resolved in a troubleshooting procedure perform the opera WARNING Before a trained service technician tion that caused the problem accesses the inside of the computer any and all power supplies must be disconnected from their power source and the cables to the power supplies must also be disconnected If this computer has more than one power supply disconnect both power supply cords before servicing to avoid electrical shock Checking Inside the Computer 7 1 Working inside the computer is safe if you observe the following precautions WARNING FOR YOUR PERSONAL SAFETY AND PROTECTION OF THE EQUIPMENT Before starting to
113. eir power sources Remove the left computer cover See Removing the Computer Covers earlier in this chapter CAUTION See Protecting Against Electro static Discharge in the safety instructions at the front of this guide Remove the support panel Remove the two screws from the support panel and pull the back edge tabs on the panel out of the slots in the chassis Remove the memory module Hold the module by the corners where the handles are and carefully pull the module out until the edge connectors are free from the system board connector NOTE Be careful not to touch components or gold edge connectors on the module Reseat the SIMMs in their sockets See Adding Memory in Chapter 8 for instructions on removing and replacing SIMMs Replace the memory module Hold the module by the corners with the SIMM sockets facing down Ease the module into the cor rect slot guides until it is touching the system board connector Press the module carefully but firmly into the system board connector and rotate the handles closed Replace the support panel Align the panel so that the two tabs are to the left Fit the tabs into the two slots on the chassis back and swing the panel closed Replace the two screws removed in step 5 NOTE Be sure the microprocessor module s and memory module fit between the tabs and cover Replace the computer cover reconnect the system to AC power and turn it on 12
114. elect Other Places and then type DELL Dell Diagnostics Program Every Dell computer comes with Dell diagnostics that can help you determine what is wrong with the computer when it does not operate correctly This program provides valuable information for you and for Dell technicians should you need to call Dell See Chapter 5 Running the System Diagnostics for instructions on using the diagnostics You can use this diagnostic program to test major components or devices in the computer if it can boot AutoTech Service Dell s automated technical support service AutoTech provides recorded answers to the questions most fre quently asked by Dell customers When you call AutoTech you use your touch tone tele phone to select the subjects that correspond to your questions You can even interrupt an AutoTech session and continue the session later The code number that the AutoTech service gives you allows you to continue your session where you ended it The information available through AutoTech includes Specifications and prices for Dell computers cur rently on sale nstallation instructions for Dell computers and peripherals Answers to questions about MS DOS and the Microsoft Windows 95 and Windows 3 x operating systems Helpin troubleshooting your Dell computer The AutoTech service is available 24 hours a day seven days a week You can also access this service through the technical support s
115. em No Continue to step 12 12 Remove all expansion cards except the hard disk drive controller card if one is installed See Removing an Expansion Card in Chapter 8 for information on removing expansion cards 13 Replace the left computer cover reconnect the system to AC power and turn it on 14 Enter the system setup program and update the system configuration information See Chapter 4 Using the System Setup Program in the system User s Guide for instructions For any EISA and ISA expansion cards enter the system configuration utility and update the con figuration information See Chapter 5 Using the System Configuration Utility in the system User s Guide for instructions 15 Run the RAM Test Group in the system diagnostics See Chapter 5 Running the System Diagnostics Do the tests complete successfully Yes Continue to step 16 No See Chapter 11 Getting Help for information on obtaining technical assistance 16 Turn off the system disconnect it from AC power and remove the left computer cover 17 Reinstall one of the expansion cards you removed in step 12 and repeat steps 13 though 15 Then continue to step 18 18 Repeat steps 16 and 17 for each of the remaining expansion cards that you removed in step 12 Have you reinstalled all of the expansion cards with out encountering a test failure Yes You have fixed the problem No See Chapter 11 Getting
116. em User s Guide for instructions on installing and configuring the SCSI device drivers for the system s built in SCSI host adapter or Dell PowerEdge Expandable RAID Controller host adapter card For any other type of SCSI host adapter card see the documentation that accompanied the SCSI host adapter card Is the problem resolved Yes The SCSI device drivers were installed or con figured incorrectly or were corrupted You have fixed the problem No Continue to step 3 3 Reinstall the tape backup software as instructed in the tape backup software documentation Is the problem resolved Yes The tape backup software was corrupted You have fixed the problem No Continue to step 4 7 18 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide 10 Restart the system and check for the presence of the tape drive during the boot Is the problem resolved Yes The drive is correctly cabled and is receiving power Go to step 9 No Continue to step 5 Turn off the system including any attached peripherals and disconnect all the AC power cables from their power sources Remove both computer covers See Removing the Computer Covers earlier in this chapter CAUTION See Protecting Against Electro static Discharge in the safety instructions at the front of this guide Check the SCSI cable connections to the tape drive and to the SCSI host adapter connector If the tape drive i
117. em and run the diagnostic tests again If an external loopback connector is not attached to a serial or infrared port the External Transmission Test will fail for that port and the results of this test should therefore be ignored An external modem connected to the port does not substitute for an external loopback connector Subtests The subtests in the Serial Infrared Ports Test Group and the port functions they confirm follow Baud Rate Test Checks the baud rate generator in each serial com munications chip against the computer s clock Interrupt Test Checks the serial port s ability to send IRQs to the microprocessor Internal Transmit Test Checks several internal functions of the serial port using the internal loopback mode of the serial com munications chip External Transmit Test If a loopback device is attached checks the line con trol bits of the serial port and sends a test pattern at several baud rates checking the returned values Why Run a Serial Infrared Ports Test If the diagnostics does not recognize the computer s serial or infrared ports enter the system setup program and check the Serial Port 1 Address and Serial Port 2 Address categories to see whether the port has been dis abled The subtests in the Serial Infrared Ports Test Group cannot test a port unless it is enabled When a port is faulty it may not be immediately evident that the port and not the device connected to the
118. em setup program and check the Extended Memory category in the Main menu of the system setup screens See Chapter 4 Using the System Setup Program in the system User s Guide for more information The system should have already changed the value in the Extended Memory category to reflect the newly installed memory Verify the new total NOTE The value of Extended Memory is given in kilobytes To convert kilobytes to megabytes divide the kilobyte total by 1024 If the total is incorrect one or more of the SIMMs may not be installed properly Repeat this procedure again checking to make sure the SIMMs are firmly seated in their sockets 12 Enter the system configuration utility Then save the configuration and exit the utility Running the system configuration utility and saving the configuration is required for the system to recog nize the newly installed SIMMs See Chapter 5 Using the System Configuration Utility in the User s Guide for instructions on running the utility and saving the configuration Run the RAM Test Group in the system diagnostics See Chapter 5 Running the System Diagnostics for information Installing SIMMs The memory module has 16 SIMM sockets arranged in two banks Install SIMMs starting with the bottom socket J1 and work toward J16 All SIMMs in one bank must be the same size and speed but SIMMs in bank 1 may differ in size from those in bank 2 If a SIMM is already inst
119. ers earlier in this chapter CAUTION See Protecting Against Electrostatic Discharge in the safety instructions at the front of this guide 3 Let the computer dry for at least 24 hours Make sure that it is thoroughly dry before proceeding 4 Remove all expansion cards the microprocessor module s and the memory module installed in the computer See Removing an Expansion Card in Chapter 8 5 Replace the computer covers reconnect the sys tem to AC power and turn it on Does the system have power Yes Continue to step 6 No See Chapter 11 Getting Help for instructions on obtaining technical assistance remove the left computer cover and reinstall the items you removed in step 4 7 Replace the computer cover and reconnect the system to AC power 8 Run the System Set Test Group in the system diagnostics See Chapter 5 Running the System Diagnostics Do the tests complete successfully Yes The system is operating properly No See Chapter 11 Getting Help for instructions on obtaining technical assistance Troubleshooting a Damaged Computer If the computer was dropped or damaged you should check the computer to see if it functions properly If an Turn off the system disconnect it from AC power external device attached to the computer is dropped or damaged contact the manufacturer of the device for instructions or see Chapter 11 Getting Help for infor
120. ervice For the telephone number to call see Dell Contact Numbers later in this chapter NOTE AutoTech is not always available in all locations outside the continental U S Please call your local Dell representative for information on availability TechFax Service Dell takes full advantage of fax technology to serve you better Twenty four hours a day seven days a week you can call the Dell TechFax line toll free for all kinds of technical information Using a touch tone phone you can select from a full directory of topics The technical information you request is sent within minutes to the fax number you designate TechFax information includes nterrupt maps system board layouts and specifications Technical notes on system compatibility and revisions News on updates for operating systems and applica tion programs Descriptions of available technical training classes For Dell certified technicians TechFax offers infor mation such as parts lists drawings and maintenance and repair data Getting Help 11 3 For the TechFax telephone number see Dell Contact Numbers later in this chapter NOTE TechFax is not always available in all locations outside the continental U S Please call your local Dell representative for information on availability TechConnect BBS Use your modem to access Dell s TechConnect bulletin board service BBS 24 hours a day seven days a week The service is menu dri
121. es of parameters For example memory address limits specified for the RAM Test Group are changed by typing in numbers over the digits of a given limit or by pressing the plus or minus keys to increase or decrease the given limit In contrast to set limits for the Serial Infrared Ports Test Group you use the lt Spacebar gt to toggle between Yes and No After you are satisfied with the limits return to the main screen of the diagnostics by pressing the Esc key The values you selected under Test Limits remain in effect during all the test groups or subtests you run unless you change them However the values are reset to their defaults when you restart the diagnostics About About in the main screen lists all of the subtests for the selected test group and displays information about the subtest that is highlighted Key Help Key Help in the main screen always displays a list of key controls available for the particular category you have selected Running the System Diagnostics 5 7 Quit Selecting Quit from the main screen exits the diagnostics and returns you to your operating system environment CAUTION It is important that you quit the diag nostics program correctly because the program writes data to the computer s memory that can cause problems unless properly cleared Tests in the System Diagnostics To troubleshoot components or devices run the appropri ate test test group or subtest in the
122. ew Zealand Technical Support sc seek asian RENE LV Epi 0800 446 255 Nri ra EE 0800 441 567 I MET 0800 441 566 Norway Customer Technical Support and Customer 22 67 50 00 Lysaker Sales e a E E ei ih ades e ede E p 67 125 711 Poland Switchboard ds bese ses etu n be p eR e e eec 620 7898 Warsaw Lax ue bunte DROPS een boue od baa obitu e be 620 4584 Singapore Customer Technical toll free 800 6011 051 Singapore sales oss Suse I OE St bbs tie SE Let toll free 800 6011 054 South Africa SWitchboardi i ouo RR CR RON 011 447 7567 Johannesburg Pax 4 DP HE d M a fiae ee apa 011 447 7549 Southeast Asian Customer Technical 60 4 810 4977 Pacific Countries excluding Australia SaleS vus lue eo are i 60 4 810 4988 Hong Kong Japan Malaysia New Zealand and Singapore see individual listings for these countries Spain Technical Support D p ARTEEN 902 100 130 Madrid Customer 9T cot ht aes 329 10 80 TechConnect BBS are a ere eer 329 33 53 Sales o EU D epe ee Ee area tds 902 100 185 Switchboard i een ORO EUG ee Be 329 10 80 For technical assistance in this country after normal working
123. ews Set the keylock to the locked position Checking Inside the Computer 7 8 Removing the Front Bezel Use the following procedure to remove the front bezel 1 Remove the computer covers See the previous subsection Removing the Com puter Covers 2 Release the two tabs on each side of the bezel see Figure 7 3 3 Slide the front bezel straight away from the chassis tabs 4 Figure 7 3 Removing the Front Bezel Inside the Chassis In Figures 7 4 and 7 5 the computer cover is removed to provide interior views from the left and right sides These illustrations also identify features on the front and back of the computer Refer to them to locate interior features and components discussed later in this guide When you look inside the computer note the direct current DC power cables leading from the power supply parallel ing board These cables supply power to the system board small computer system interface SCSI backplane board externally accessible drives and certain expansion cards that connect to external peripherals The flat ribbon cables are the interface cables for internal drives For SCSI devices the interface cable connects externally accessible SCSI devices and the SCSI back plane board to a SCSI host adapter either on the system board or on an expansion card The system board he large vertical printed circuit board at the left side of the chassis near the back holds the
124. eylock microprocessor modules Wi expansion slots system board Figure 7 4 Inside the Chassis Front Left Side View Checking Inside the Computer 7 5 external drive bays 4 internal drive bays 6 SCSI backplane board power supply paralleling board Figure 7 5 Inside the Chassis Back Right Side View Responding to a Dell HIP Alert Message The Dell Hardware Instrumentation Package HIP server management application program monitors criti cal system voltages and temperatures the system cooling fans and the status of the SCSI hard disk drives in the computer The program generates alert messages that appear in the simple network management protocol SNMP trap log file More information about the Alert Log window and options and various messages is pro vided in the Dell HIP online help and the Dell HIP User s Guide Troubleshooting a Wet Computer Liquid spills splashes and excessive humidity can cause damage to the system If an external device such as a print er or an external drive gets wet contact the manufacturer for instructions If the computer gets wet complete the following steps 1 Turn off the system including any attached peripherals and disconnect all the alternating current AC power cables from their power sources 7 6 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide 2 Remove the computer covers See Removing the Computer Cov
125. ferent sources Another possible cause of diskette drive problems is human error typing a command in an incorrect form usually called a syntax error Be sure you have entered the command in the proper form When the diskette s and command syntax are eliminated as causes the following symptoms usually suggest a drive problem and warrant running a subtest in the Dis kette Drives Test Group Anerror message appears on the screen stating that the computer cannot read from or write to a diskette Adiskette cannot be properly formatted or format error messages appear on the screen Dataon diskettes is corrupted or lost these problems may be intermittent Serial infrared Ports Test Group The subtests in the Serial Infrared Ports Test Group check the computer s interface with external devices such as a printer and a mouse that are connected to the computer through a serial or infrared port The subtests in this test group are not intended as a diagnostic test for the actual peripheral attached to each port NOTES With certain modems installed the subtests in the Serial Infrared Ports Test Group may fail because the modem appears to the diagnostics as a serial or infrared 5 14 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide port but it cannot be tested as a serial or infrared port If a modem is installed and one of the subtests in the Serial Infrared Ports Test Group fails remove the mod
126. ffecting more than one memory address location at one time This subtest checks all available RAM Comprehensive Memory Test The Comprehensive Memory Test performs an address check as well as the following Data pattern checks to look for RAM bits that are stuck high or low short circuited data lines and some data pattern problems that are internal to the memory chips A parity check that verifies the ability of the memory subsystem to detect errors refresh check to verify that the dynamic RAM DRAM is being recharged properly Cache Controller Test Confirms the functionality of the computer s cache controller chip Cache RAM Test Confirms the functionality of the computer s cache memory Why Run a RAM Test Faulty memory can cause a variety of problems that may not at first glance appear to be happening in RAM If the computer is displaying one or more of the following symptoms run the subtests in the RAM Test Group to verify that the memory is not at fault Aprogram is not running as usual or a proven piece of software appears to malfunction and you confirm that the software itself is not at fault You can confirm that the software is functioning properly by moving it to another computer and running it there The computer periodically locks up becomes un usable and must be rebooted especially at different places and times in different programs You get parity errors any
127. front of the bay to disengage a Installing Drives in the External Bays 9 5 drive and then slide the drive slightly toward the front of the chassis Refer to DC Power Cables earlier in this chapter to determine the correct DC power cable connector to use for the drive Plug the DC power cable connector into the 4 pin power input connector on the back of the drive Ultra Wide SCSI T Ultra Wide SCSI host adapter connector SCSI B O3 Select the connector on the SCSI cable that most eas ily reaches the new SCSI device and press the interface cable connector firmly into the drive s interface connector If you moved other drives at the beginning of this step snap them back into place SCSI CD ROM arive DC power cable E Figure 9 7 Cable Connections for a SCSI Device in the External Drive Bays 9 6 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Check all cable connections that may have been loosened during this procedure Arrange cables so they will not catch on the computer cover or block the airflow of the fans or cooling vents If a front panel insert on the computer cover blocks the bay in which you installed the drive remove the insert See Removing and Replacing Front Panel Inserts earlier in this chapter Replace the front bezel and computer covers Reconnect the computer and peripherals to their power sources and turn them on Test the SCSI devices To
128. g the technical support ser vice see Technical Support Service and Before You Call later in this chapter Tools Dell provides a number of tools to assist you Table 11 1 lists subjects you may want information about tasks you may want to perform and the tool s you can use for help Each tool is described later in this section Getting Help 11 1 Table 11 1 Help Tools Subject or Task Tool BIOS revisions Frequently asked questions Information about Dell its products and its services Installation instructions Interrupt maps Ordering parts Software update information System board layouts Technical notes on system compatibility and revisions Technical training class information Technical specifications Troubleshooting step by step instructions Unresolved problems requiring assistance from a Dell technician TechConnect BBS AutoTech service TechFax service World Wide Web on the Internet System User s Guide Installation and Troubleshooting Guide technical support service AutoTech service TechFax service Technical support service TechConnect BBS TechFax service TechFax service Installation and Troubleshooting Guide TechFax service TechFax service TechFax service system User s Guide Installation and Troubleshooting Guide Dell system diag nostics AutoTech service Technical support service TechConnect BBS NOTE For the full name of an abbreviation or acronym u
129. h system diagnostics 5 4 system configuration utility 2 6 system diagnostics See also troubleshooting Diagnostics Menu 5 2 Diskette Drives Test Group 5 14 error messages 5 10 features 5 1 Keyboard Test Group 5 13 main screen 5 4 Mouse Test Group 5 13 options for running tests 5 6 Parallel Ports Test Group 5 15 quitting 5 8 RAM Test Group 5 10 running 5 1 5 2 SCSI Devices Test Group 5 16 Serial Infrared Ports Test Group 5 14 starting 5 2 System Set Test Group 5 10 Index 7 system diagnostics continued test groups 5 8 tests 5 8 using 5 3 Video Test Group 5 12 B 1 when to use 5 1 system memory adding 8 5 troubleshooting 7 13 system messages 3 1 System Set Test Group system diagnostics 5 10 system setup program 2 6 T tape drives installing 9 7 9 8 troubleshooting SCSI 7 18 TechConnect BBS 11 4 TechFax service 11 3 technical assistance obtaining 11 1 warranty repair or credit 11 5 termination on SCSI devices 9 4 Text Mode Character Test B 1 Text Mode Color Test B 1 B 3 Text Mode Pages Test B 1 B 4 troubleshooting See also system diagnostics audible signs of problems 2 5 basic problems 2 1 battery on control panel 7 8 checking connections and switches 2 2 cooling fan 7 10 damaged computer 7 7 diagnostics checklist A 1 diskette drive subsystem 7 16 7 17 diskette drives 7 17 dropped or damaged computer 7 7 expansion cards 7 12 h
130. hassis Insert the card edge connector firmly into the expansion card connector on the system board When the card is firmly seated in the connector and the card mounting bracket is flush with the brackets on either side of it secure the bracket with the screw you removed in step 3 If the expansion card is full length close the locking cam on the card guide to secure the card Connect any cables that should be attached to the card See the documentation that came with the card for information about cable connections Replace the left computer cover reconnect the computer and peripherals to their power sources and turn them on If you have installed an EISA expansion card start the system configuration utility and add the new expansion card to the configuration See Chapter 5 Using the System Configuration Utility in the system User s Guide for instructions NOTE If you installed a PCI expansion card the system automatically performs any required PCI configuration tasks during the boot routine Relocating or Removing an Expansion Card Follow this general procedure to remove an expansion card 1 If you are relocating or removing an ISA expan sion card permanently start the system configuration utility and delete the expansion card from the configuration See Chapter 5 Using the System Configuration Utility in the system User s Guide for instructions Remove the left computer cover See Rem
131. hat you need to configure and install these options in the Dell computer Installation instructions for the options are included in the system documentation Technical information files sometimes called readme files may be installed on the hard disk drive to provide last minute updates about technical changes to the system or advanced technical refer ence material intended for experienced users or technicians NOTE Documentation updates are sometimes included with the system to describe changes to the system or soft ware Always read these updates before consulting any other documentation because the updates often contain infor mation that supersedes the information in the other documents Notational Conventions The following subsections list notational conventions used in this document Warnings Cautions and Notes Throughout this guide there may be blocks of text printed in bold type within boxes or in italic type These blocks are warnings cautions and notes and they are used as follows WARNING A WARNING indicates the potential for bodily harm and tells you how to avoid the problem CAUTION A CAUTION indicates either poten tial damage to hardware or loss of data and tells you how to avoid the problem NOTE A NOTE indicates important information that helps you make better use of the computer system Typographical Conventions The following list defines where appropriate and illus
132. have fixed the problem No Continue to step 14 14 See Chapter 11 Getting Help for instructions on obtaining technical assistance Troubleshooting the Diskette Drive Subsystem If the monitor displays a system error message indicating a diskette drive problem during execution of either the boot routine or the system diagnostics the problem may be caused by any of the following conditions The system configuration settings do not match the physical diskette subsystem configuration The diskette drive cables are not properly connected or are faulty Anexpansion card is interfering with proper drive operations Adiskette drive may be improperly configured The diskette drive or tape drive is faulty Thecomputer s power supply is not providing suffi cient power for the drives The computer s diskette drive logic is faulty The troubleshooting procedures for the diskette drive subsystem are divided into the following subsections Checking the Diskette Drive Subsystem Troubleshooting the Diskette Drive Subsystem Troubleshooting a SCSI Tape Drive Before you begin the troubleshooting procedures com plete steps 1 and 2 in the next subsection Checking the Diskette Drive Subsystem to verify that the system con figuration information is correct for the installed diskette drive s If after completing these steps the system boots cor rectly and the monitor no longer disp
133. he Scroll Lock key to toggle their respective keyboard indicators on and off If the indicators do not light up see Troubleshooting the Keyboard in Chapter 6 The diskette drive access indicator should quickly flash on and off when you access data on the diskette drive If the diskette drive access indicator does not light up see Troubleshooting the Diskette Drive Subsystem in Chapter 7 The hard disk drive activity indicator The hard disk drive activity indicators should quickly flash on and off when you access data on the hard disk drives On a system running the Microsoft Windows NT operating sys tem you can test the drive by opening Windows Explorer and clicking on the icon for drive C If the hard disk drive access indicator does not come on see Troubleshooting SCSI Hard Disk Drives in Chapter 7 A series of beeps See Chapter 3 Messages and Codes Checking the Basics 2 5 Table 2 1 Boot Routine Indications continued Look Listen for Action An unfamiliar constant scraping or grinding sound when you access a drive Make sure the sound is not caused by the application program you are running The sound could be caused by a hardware mal function See Chapter 11 Getting Help for instructions on getting technical assistance from Dell The absence of a familiar sound When you turn on the system you should hear the hard disk drives spin up and the system tries to acces
134. he boot routine Yes Continue to step 5 No A serious malfunction may have occurred Go to Chapter 11 Getting Help Did you receive a system message or beep code Yes Go to Chapter 3 Messages and Codes No Continue to step 6 Checking the Basics 2 1 2 2 Verify the settings in the system setup program as explained in The System Setup Program later in this chapter Is the problem resolved Yes The system configuration information was incorrect You have fixed the problem No Continue to step 7 Run the system diagnostics as described in Chap ter 5 Checking Connections and Switches Improperly set switches and controls and loose or improperly connected cables are the most likely source of problems for the computer monitor or other peripherals such as a printer keyboard mouse or other external equipment A quick check of all the switches controls and cable connections can easily solve these problems Figure 2 1 shows the back panel connections on the com puter Figure 2 2 shows the switches and controls on the front panel of the computer Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide AC power receptacle SMB connector Figure 2 1 Back Panel Features upper SCSI output slot mouse connector c keyboard connector o Ba serial port 2 connector H serial port 1 connector parallel port co
135. he character represented by that key appears repeatedly the key seems to be stuck Run the Stuck Key Test When you press a key and the response is different from the usual response or the response you antici pated the key contact may be damaged Run the Keyboard Interactive Test When a key does not work at all run all of the sub tests in the Keyboard Test Group Mouse Test The Mouse Test checks the functionality of the mouse controller which coordinates cursor movement on the screen with corresponding movement of the mouse or touch pad and the operation of the mouse keys touch pad Subtests There are no subtests for the Mouse Test Group Running the System Diagnostics 5 13 Why Run the Mouse Test Mouse or touch pad problems are as likely to originate in RAM as they are to be caused by a faulty mouse or touch pad Three sources of RAM related problems include the configuration of a program which changes the function of the mouse or touch pad memory resident programs and failure of a device driver the software that controls the function of the mouse or touch pad If these possibil ities have been eliminated and the following symptoms persist run the Mouse Test When you press a mouse button or the touch pad the function of the button or touch pad continues that is the button or touch pad seems to be stuck Ifthe response when you press a mouse button or the touch pad is different from the usu
136. he problem resolved Yes You have fixed the problem No Continue to step 3 Run the system diagnostics software See Chapter 5 Running the System Diagnostics Does the monitor display text properly Yes Go to step 5 No Continue to step 4 Type g and press the down arrow key four times Then press the plus key to send all error mes sages to a printer To send the error messages to a file named results on a diskette insert a blank dis kette into drive A and then press the plus key twice to send the error messages to the file Run the Video Test Group in the system diagnostics See Chapter 5 Running the System Diagnostics Most of the tests in the Video Test Group require you to respond before the diagnostics continues with the next test Do the tests complete successfully Yes You have fixed the problem No Continue to step 6 Turn off the system and disconnect it from alter nating current AC power Swap the monitor with one of the same type that is working and reconnect the system to AC power Checking the Equipment 6 1 7 Run the Video Test Group in the system diagnos tics again Do the tests complete successfully Yes The monitor must be replaced See Chapter 11 Getting Help for instructions on obtaining tech nical assistance No If a video expansion card is installed in the com puter see Troubleshooting Expansion Cards in Chapter 7 If no video expansion card is installe
137. hen you run the diagnostics If the result file already exists on the dis kette then new error messages are added to it The result file is an ordinary ASCII text file You can access and review the result file with the MS DOS type command as described in the previous subsection Out put Device for Status Messages After running particular diagnostic tests and viewing the error messages generated by the tests in the result file you can erase the contents of the file so that it is clear for the next set of messages generated Otherwise the next messages are added at the end of the previous ones in the file Test Limits NOTE The diagnostics program sets default limits on all tests The only reason to change the default would be to limit the amount of testing done The RAM Test Group the Video Test Group the Diskette Drives Test Group the Serial Infrared Ports Test Group the Parallel Ports Test Group and the SCSI Devices Test Group allow you to designate limits Whether you select Test Limits for a highlighted test group from the main screen or a subtest from the Subtest menu you set the limits for all the subtests in that test group When you select Test Limits a new screen appears and the Key Help area lists keys to use with the new screen How you change a value for the limits of a test group or subtest depends on the type of parameter associated with it Different keys are used to change values for different typ
138. herals connector PWRFD system board connector PWR2 system board connector PWR3 SCSI backplane board connector PWRSCSI Jumpers Switches and Connectors C 9 Table C 5 lists the connectors on the power supply paral leling board Table C 5 Power Supply Paralleling Board Connectors Connector Description PWRn System board connectors PWRFD Peripherals connector PWRSCSI SCSI backplane board connector NOTE For the full name of an abbreviation or acronym used in this table see the abbreviation and acronym list Disabling a Forgotten Password The computer s software security features include an administrative password and a user password which are discussed in detail in Chapter 4 Using the System Setup Program of the system User s Guide A password jumper on the system board enables these password features or disables them and clears any password s currently in use To disable a forgotten administrative password or user password a trained service technician must perform the following steps 1 Disconnect the system from its power source and remove the computer covers See Removing the Computer Covers in Chapter 7 for instructions CAUTION See Protecting Against Electro static Discharge in the safety instructions at the front of this guide C 10 2 Refer to Jumpers and Switches A General Explanation found earlier in this appendix for jumper information F
139. hip or if the system setup pro gram loses the system configuration information when the computer is turned off the RTC chip may be defective Follow these steps to troubleshoot the RTC chip 1 Turn off the system including any attached peripherals and disconnect all the AC power cables from their power sources 2 Remove the left computer cover See Removing the Computer Covers earlier in this chapter CAUTION See Protecting Against Electro static Discharge in the safety instructions at the front of this guide 3 Check the connection of the RTC chip to the sys tem board Is the RTC chip firmly installed in the socket on the system board Yes Go to step 5 No Continue to step 4 4 Reseatthe RTC chip in its socket Is the problem resolved Yes The RTC chip was loose You have fixed the problem No Continue to step 5 5 Replace the RTC chip See Replacing the RTC Chip in Chapter 8 for instructions on replacing the RTC chip Is the problem resolved Yes The RTC chip s charge was low You have fixed the problem No See Chapter 11 Getting Help for instructions on obtaining technical assistance Troubleshooting and Replacing the Battery on the Control Panel The battery on the control panel stores the power state of the system For example if a power failure occurs while the system is running the system will remain on when power is restored However if the system does
140. hours use one of the following numbers 353 1 204 4008 or 353 1 286 5908 English only the call is rerouted to the U S Getting Help 11 13 Table 11 3 Dell Contact Numbers continued Area Local Number or Country Department Name or Service Code Toll Free Number Sweden Technical Support rep ERR 590 05 199 Customer Care isses eee 590 05 169 TechConnect BBS 590 05 591 Sales Uo do Robur e o Be E bee s 08 TEE 590 05 185 Switzerland Technical Support Swiss 022 iio ER 979 01 50 SERM Technical Support Swiss German 979 01 55 TechConnect BBS 0 979 01 88 979 01 89 Customer Service eese 979 01 50 Taiwan Technical Support sees eR eap e ER toll free 0080 651 226 Sales uU E UE qe eene pnta epa epe Mee toll free 0080 651 228 U K Customer Technical Support Bracknell Dell Dimension 01344 720109 Customer Technical Support Other systems 01344 cese 723123 Customer Care cesset Sas tea E aS sk coe een ee 720110 TeChEAX ad a RE CURA Rr es 01344 723178 TechConnect BBS 4 iat 723858 Sales tie Lent De eee 01344 720000 For technical assistance in this
141. ician Operating system and version Peripherals Expansion cards Are you connected to a network Lj yes Network version and network card Programs and versions Start up file contents autoexec bat config sys Error message or beep code Description of problem and troubleshooting procedures you performed A 2 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Appendix B Diagnostic Video Tests Ti Video Test Group of the system diagnostics see Chapter 5 Running the System Diagnostics consists of the following seven tests each of which verifies a par ticular video function or group of functions Video Memory Test Checks the integrity of char acters generated from data in the video memory Video Hardware Test Checks the functions of the cursor register and the horizontal and vertical retrace bit registers Text Mode Character Test Checks the video sub system s ability to present text mode data Text Mode Color Test Checks the video sub system s ability to present color in text modes Text Mode Pages Test Checks the video sub system s ability to map and present all available video text pages on the monitor screen one page at a time Graphics Mode Test Checks the video sub system s ability to present graphics mode data and colors Color Palettes Test Checks the video subsystem s ability to display all available colors
142. igure C 1 shows the location of the CLEAR PASS WORD switch on the system board Move the CLEAR PASSWORD switch to the On position Replace the computer cover reconnect the com puter to its power source and turn it on The existing passwords are not disabled erased until the system boots with the CLEAR PASS WORD switch in the On position However before you assign a new administrative and or user pass word you must set the CLEAR PASSWORD switch back to the off position NOTE If you assign a new administrative and or user password with the CLEAR PASSWORD switch still on the system disables the new password s the next time it boots Repeat step 1 Move the CLEAR PASSWORD switch to the off posi tion away from the numbers Replace the computer cover reconnect the com puter and peripherals to their power sources and turn them on Have the user assign a new administrative and or user password To assign a new administrative password using the system setup program see Assigning an Adminis trative Password in Chapter 4 of the system User s Guide assign a new administrative password using the system configuration utility see Security Subsystems Group in Chapter 5 of the system Users Guide To assign a new user password using the System Setup program see Assigning a User Password in Chapter 4 of the system User s Guide To assign a new user password using the system configuration utility see Sec
143. igure C 3 Figure C 4 xviii Power Supply Features 7 9 Removing the Power 1 7 10 Replacing a Cooling 7 11 System Board Features 8 2 Expansion Cards cee eee 8 3 Expansion Card Connectors on the System Board 8 3 Memory Module and SIMM Sockets 8 5 Installing a SIMM eI 8 9 Removinga SIMM eee 8 9 Microprocessor 8 9 Microprocessor Securing 8 12 Removing the 8 12 Pin 1 Identification 8 13 Installing the Microprocessor 8 13 Installing the Heat 51 8 14 RUC Chips EE P da ur daa dad det 8 15 External Drive Bay 9 2 Removing a Front Panel Insert 9 3 Power Connectors c ssania idonee i e aE ne 9 3 Header Connector Bee EA RU HARDER 9 3 DC Power Cable 9 4 Attaching Drive Rails 9 5 Cable Connections for a SCSI Device in the External Drive Bays 2 0 00 0
144. ing from them ML To change a jumper setting pull the plug off its pin s and carefully fit it down onto the pin s indicated Plastic plugs containing a wire fit down over the pins The wire connects the pins and creates a circuit CAUTION Make sure the system is turned off before you change a jumper setting Otherwise damage to the system or unpredictable results may occur A jumper is referred to as open or unjumpered when the plug is pushed down over only one pin or if there is no plug at all When the plug is pushed down over two pins the jumper is referred to as jumpered The jumper setting is often shown in text as two numbers such as 7 2 The number is printed on the circuit board so that you can identify each pin number based on the location of pin 1 Figure C 1 shows the location and default settings of the jumper blocks on the system board See Table C 1 for the designations default settings and functions of the sys tem s jumpers Switches Switches control various circuits or functions in the computer system The switches you are most likely to encounter are dual in line package DIP switches which are normally packaged in groups of two or more switches in a plastic case Two common types of DIP switches are slide switches and rocker switches see the following illustration slide switches rocker switches Each of these switches has two positions or settings usually on and off
145. intensified video and blinking video Character Set Subtest 40 x 25 The 40 column x 25 line character set subtest displays all 256 characters in the ASCII character set in 40 column by 25 line double wide text mode Figure B 2 shows an example of the 40 column x 25 line character set subtest screen Y 4 EE SE C Gfarm Sag 2 CWO wpe Sees 3 c 5 s ai mu Ens Figure 2 40 Column x 25 Line Character Set Subtest Screen B 2 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Text Mode Color Test The Text Mode Color Test contains three subtests that check the video subsystem s ability to present color in text modes The following subsections describe these subtests NOTE These subtests are valid for color monitors only Color Attributes Subtest 80 x 25 The 80 column x 25 line color attributes subtest displays a pattern of 16 rows and 16 columns in 80 column by 25 line text mode Each row has a hexadecimal number in a unique foreground color and each column has a unique background color Where the same foreground and background color intersect the hexadecimal number is not visible Type y if each character is displayed correctly otherwise type n Table B 1 indicates the color in each of the rows and columns Table B 1 Color Attributes Row or Column Color O OQ U gt o o DAU R
146. ion Finding Software Solutions 4 1 Input Errors If a specific key or set of keys is pressed at the wrong time a program may give you unexpected results See the documentation that came with the application program to make sure that the values or characters you are entering are valid Make sure that the operating environment is set up to accommodate the programs you use Keep in mind that whenever you change the parameters of the computer s operating environment you may affect the successful operation of the programs Sometimes after modifying the operating environment you may need to reinstall a program that no longer runs properly Program Conflicts Some programs may leave portions of their setup infor mation behind even though you have exited from them As a result other programs cannot run Rebooting the system can confirm whether these programs are the cause of the problem There are also programs that use specialized subroutines called device drivers that can also cause problems with the computer system For example a variation in the way the data is sent to the monitor may require a special screen driver program that expects a certain kind of video mode or monitor In such cases you may have to develop an alter native method of running that particular program the creation of a boot file made especially for that program for example Call the support service for the software you are using to help you with this pro
147. ion for the tape drive software to perform a tape drive backup and verification test Contiguring the Boot Device If the user plans to boot the system from a hard disk drive the drive must be attached to the primary or boot controller or SCSI host adapter card See Chapter 4 Using the System Setup Program in the system User 5 Guide for more information and instructions Partitioning and Formatting SCSI Hard Disk Drives You may need to use different programs than those pro vided with the operating system to partition and format SCSI hard disk drives See Chapter 3 Installing and Configuring SCSI Drivers in the system User s Guide for information and instructions 10 6 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Chapter 11 Getting Help T chapter describes the tools Dell provides to help you when you have a problem with your computer sys tem It also tells you when and how to call Dell Computer Corporation for technical or customer assistance in the following situations Ifyou have a technical problem read the next sec tion Technical Assistance are looking for information about a specific subject or about Dell s services read Help Tools later in this chapter Ifyou have a problem with your order read Prob lems With Your Order later in this chapter Ifyou need to return an item for warranty repair or credit read Returning Items for
148. isk drives SCSI devices tape drives about 9 1 boot drive 10 6 connectors 9 3 drive rails 9 5 front panel inserts 9 3 location 7 5 9 1 SCSI cabling 9 5 SCSI installing 9 4 termination 9 4 10 2 E electrostatic discharge See ESD ESD about v preventing v 2 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide expansion cards about 8 2 controller 9 7 9 8 illustrated 8 3 installing 8 3 removing 8 4 troubleshooting 7 12 external SCSI devices 10 4 F failures technical assistance 11 1 fixed disk See hard disk drives fixing problems 11 1 FLOPPY 0 jumper C 2 C 4 FLOPPY 1 jumper C 2 C 4 floppy drives See diskette drives formatting SCSI hard disk drives 10 6 front bezel removing and replacing 7 4 front panel features 2 4 front panel inserts 9 2 G getting help 11 1 graphics mode screens B 4 Graphics Mode Test B 1 B 4 grounding procedure 7 2 H hard drives See hard disk drives hard disk drives See also drives SCSI devices about 10 1 activity indicator 2 4 boot drive 10 6 boot order 10 6 configuring 10 1 drive bays 7 5 7 6 drive carriers 10 2 fault indicator 2 4 formatting 10 6 indicator codes 10 4 installing 10 2 10 3 online indicator 2 4 partitioning 10 6 removing 10 3 10 4 troubleshooting 7 19 header connector illustrated 9 3 help from Dell Computer Corporation 11 1 help tools automated order
149. ive s interface DC power cable to the external connector on the controller card secure the connection by tightening the screws on the connector Replace the computer covers and front bezel Reconnect the computer and peripherals to their power sources and turn them on Perform a tape backup and verification test with the drive as instructed in the tape drive software documentation that came with the drive Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Chapter 10 Installing Drives in the Internal Bays T chapter describes how to install and configure small computer system interface SCSI hard disk drives in the computer s six internal drive bays See Chapter 9 Installing Drives in the External Bays for information on installing SCSI CD ROM drives and tape drives in the external drive bays for servers that contain important data and programs for an entire network of users You can replace a failed drive without forcing all users on the network to log off and lose valuable time and possibly data See Removing and Inserting a SCSI Hard Disk Drive With the System Run ning later in this chapter for details WARNING Before a trained service technician accesses the inside of the computer any and all power supplies must be disconnected from their power source and the cables to the power supply must also be disconnected If this computer has more than one power supply disconnect both power
150. lays a system error message the problem is resolved If you continue to have problems however proceed with the appropriate diskette drive subsystem troubleshooting procedure 7 16 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Checking the Diskette Drive Subsystem To verify that the diskette drive subsystem is operating properly follow these steps 1 Enter the system setup program and verify that the system is configured correctly in the Floppy Options submenu See Chapter 4 Using the System Setup Program in the system User s Guide for instructions If the system configuration settings are incorrect make the necessary corrections in the system setup program and then reboot the system Run the Diskette Drives Test Group in the system diagnostics to see whether the diskette drive sub system now works correctly See Chapter 5 Running the System Diagnostics for more information Do the tests complete successfully Yes Continue with the next step in the procedure you were performing No See Chapter 11 Getting Help for instructions on obtaining technical assistance Troubleshooting the Diskette Drive Sub system Follow these steps to troubleshoot the diskette drive subsystem 1 Turn off the system including any attached peripherals and disconnect all the AC power cables from their power sources 2 Remove both computer covers See Removing the Co
151. microprocessor If any of the pins on the microprocessor appear bent see Chapter 11 Getting Help for instructions on obtaining technical assistance from Dell Make sure the release lever on the processor socket you are installing to is up so that the socket is ready for the new microprocessor Align the pin 1 corner of the microprocessor see Figure 8 10 with the pin 1 corner of the micro processor socket NOTE Identifying the pin 1 corners is critical to positioning the microprocessor correctly Identify the pin 1 corner of the microprocessor by locating the notched corner which also has a dot on the top of the microprocessor pin 1 corner dot and notched corner Figure 8 10 Pin 1 Identification Install the microprocessor in the socket see Fig ure 8 11 CAUTION Positioning the microprocessor incorrectly can permanently damage the chip and the computer when you turn on the system 12 pin 1 corners of chip and socket aligned Figure 8 11 Installing the Microprocessor With the pin 1 corners of the socket and micro processor aligned set the microprocessor lightly in the socket and make sure all pins are matched with the correct holes in the socket When the micro processor is positioned correctly it should drop down into the socket with minimal pressure CAUTION When placing the microprocessor in the socket be sure that all of the pins on the chip go into the correspon
152. moving and Replacing Front Panel Inserts To remove the front panel insert for a drive bay you intend to use first remove the front bezel as instructed in Removing the Front Bezel in Chapter 7 Then facing the inside of the front bezel press against the center of the insert with your thumbs until the insert bows suffi ciently to loosen the tabs on the sides of the insert see Figure 9 2 Pull the insert out of the bezel tabs Figure 9 2 Removing a Front Panel Insert Q To replace a front panel insert position the insert over the bay opening from the inside of the front bezel and carefully press the insert into place A tab on each side of the insert snaps into a corresponding latch on the inside of the front bezel Connecting the Drive This section describes the power input connectors and interface connectors on the backs of most drives Figure 9 3 shows the 4 pin power input connector where you connect a direct current DC power cable from the system power supply or power supply paralleling board power input connector on the drive mp DC power cable from the power supply Figure 9 3 Power Connectors The power connectors are keyed to avoid incorrect inser tion do not force two connectors together if they do not fit properly A ribbon cable see Figure 9 4 functions as the interface cable for most types of drives pull tab colored strip on ribbon cable 5 PISIS IIIC
153. mputer Covers earlier in this chapter CAUTION See Protecting Against Electro static Discharge in the safety instructions at the front of this guide 3 Check the diskette drive cabling Is the diskette drive securely connected to the proper diskette drive interface cable connector Is the dis kette drive interface cable connector securely 10 11 connected to the interface connector labeled FLOPPY on the system board Is the drive s DC power cable firmly connected to the drive Yes Go to step 5 No Continue to step 4 Reconnect the cable connectors Replace the computer covers reconnect the sys tem to AC power and turn on the system Run the Diskette Drives Test Group in the system diagnostics to see whether the diskette drive sub system now works correctly See Chapter 5 Running the System Diagnostics for more information Do the tests complete successfully Yes You have fixed the problem No Continue to step 7 Repeat steps 1 and 2 and remove all expansion cards See Expansion Cards in Chapter 8 for instructions Replace the computer covers reconnect the sys tem to AC power and turn on the system Run the Diskette Drives Test Group in the system diagnostics to see whether the diskette drive sub system now works correctly Do the tests complete successfully Yes An expansion card may be conflicting with the diskette drive logic or you may have a faulty expan sion card Go t
154. n 9 4 SCSI Devices Test Group system diagnostics 5 16 serial I O devices troubleshooting 6 4 6 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide serial port connectors location 2 3 Serial Infrared Ports Test Group system diagnostics 5 14 service 11 1 SIMMs installation guidelines 8 5 installing 8 7 memory module illustrated 8 5 removing 8 9 supported types 8 5 upgrade options 8 5 single in line memory modules See SIMMs small computer system interface See SCSI SMB connector location 2 3 sockets list of C 5 software analyzing problems 4 1 apparent malfunction 5 10 device drivers 4 2 does not recognize a port 5 15 5 16 error messages 4 1 errors troubleshooting 4 1 input errors 4 2 installing and configuring 4 1 problems 4 1 program conflicts 4 2 spreadsheet or mathematical program running slowly 5 12 using 4 1 Solid Colors Test B 1 B 7 support technical 11 1 switches about C 1 illustrated 2 4 C 1 C 2 location on system board C 2 switches continued settings table C 3 syntax errors 5 14 system See computer system battery removal 7 9 system beep codes list of 3 4 system board about 7 4 connectors and sockets 8 2 C 5 illustrated 8 2 jumpers C 2 C 3 location 7 5 options installing 8 1 9 2 10 4 switches C 2 C 3 troubleshooting 7 15 system configuration information about 5 4 confirming wit
155. nnector video connector security cable slot lower SCSI output slot Checking the Basics 2 8 Figure 2 2 Front Panel Switches and Controls Complete the following procedure to check all the con nections and switches 1 2 4 Turn off the system including any attached peripherals such as the monitor keyboard printer external drives scanners or plotters Disconnect all the alternating current AC power cables from their power sources If the computer is connected to a power strip turn off the power strip and turn it on again Is the power strip getting power Yes Go to step 5 No Continue to step 3 Plug the power strip into another electrical outlet Is the power strip getting power Yes The original electrical outlet probably does not function Use a different electrical outlet No Continue to step 4 diskette drive access indicator power switch Ee ia power indicator reset button hard disk drive online indicator 6 hard disk drive activity indicator 6 hard disk drive failure indicator 6 Plug a lamp that you know works into the elec trical outlet Does the lamp get power Yes The power strip is probably not functioning properly Get another power strip No Continue to step 5 Reconnect the system including any peripherals to AC power Make sure that all connections fit tightly together Turn on the system Is the problem resolved Yes The
156. not keep its power state during a power interruption you should replace the battery Follow these steps to replace the bat tery on the control panel 1 Turn off the system including any attached peripherals and disconnect all the AC power cables from their power sources 2 Remove the left and right computer covers See Removing the Computer Covers earlier in this chapter CAUTION See Protecting Against Electro static Discharge in the safety instructions at the front of this guide 3 Remove the front bezel See Removing the Front Bezel earlier in this chapter 4 Remove the battery The battery is located just above the center of the control panel Pry the battery out of its socket with your fingers or a blunt nonconductive object such as a plastic screwdriver 5 Install the new battery with the side facing up see Figure 7 6 7 8 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide battery BATTERY socket 4 Figure 7 6 Battery Replacement 6 Replace the front bezel the left and right computer covers reconnect the computer and peripherals to their power sources and turn them on Is the problem resolved Yes The battery was defective You have fixed the problem No See Chapter 11 Getting Help for instructions on obtaining technical assistance Troubleshooting Power Supply Problems The optional redundant power supplies in Dell
157. nsion card is installed Is a video expansion card installed Yes Continue to step 5 No The built in video controller is faulty Go to step 6 5 Remove the video expansion card and repeat step 1 Do the tests complete successfully Yes The video expansion card is faulty See Chap ter 11 Getting Help for instructions on obtaining technical assistance No Continue to step 6 6 See Chapter 11 Getting Help for instructions on obtaining technical assistance Troubleshooting the System Board A system board problem can result from a defective sys tem board component a faulty power supply or a defective component connected to the system board If an error message indicates a system board problem follow these steps to find the problem 1 Turn off the system including any attached peripherals and disconnect all the AC power cables from their power sources 2 Remove the left computer cover See Removing the Computer Covers earlier in this chapter CAUTION See Protecting Against Electro static Discharge in the safety instructions at the front of this guide 3 Remove all expansion cards except the hard disk drive controller card and the video expansion card if they are installed 4 Replace the left computer cover reconnect the system to AC power and turn it on 5 For EISA and ISA expansion cards start the system configuration utility and update the con figu
158. nstall the PowerEdge Expandable RAID Con troller host adapter card in one of the peripheral component interconnect PCI expansion slots See Installing an Expansion Card in Chapter 8 4 Disconnect the SCSI cable from the system board connector labeled SCSI A and connect the cable to the PowerEdge Expandable RAID Con troller host adapter card see Figure 10 3 To identify the correct connector on the host adapter card refer to documentation for the PowerEdge Expandable RAID Controller host adapter card If you will be attaching external SCSI devices using the external SCSI connection slots on the computer s back panel continue with steps 5 through 10 If you will not be attaching an external SCSI device in this manner replace the computer cover 10 4 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide reconnect the computer and peripherals to their adapter connector labeled SCSI A on the sys power sources and turn them on then go to step 9 tem board see Figure 10 3 NOTE If SCSI devices are connected using the See the documentation that came with each device external SCSI connection slots Ultra SCSI mode is for information on cabling that device as part of a not supported daisy chain 5 Connect the SCSI external access cable from the 6 Attach the other end of the SCSI external access host adapter kit to the Ultra Wide SCSI host cable to the computer s back panel If you are atta
159. nstalling Drives in the Internal Bays 10 1 Figure 10 1 Internal Drive Hardware Installing SCSI Hard Disk Drives in the Internal Drive Bays SCSI hard disk drives are supplied by Dell in special drive carriers that fit in the internal drive bays see Figure 10 2 The printed circuit board at the back of the drive carrier acts as an interface between the SCSI hard disk drive and the SCSI backplane board NOTE Dell recommends that you use only drives that Dell has tested and approved for use with the SCSI backplane board i SCSI hard disk drive bays 6 SCSI backplane board Ultra Wide SCSI interface cable Ultra Wide SCSI host adapter connector SCSI A SCSI Hard Disk Drive Configuration The SCSI backplane board provides termination for the SCSI bus None of the drives connected to the SCSI backplane board should have their termination enabled All SCSI ID numbers for the drives are set by the SCSI backplane board 10 2 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Removing and Installing a SCSI Hard Disk Drive The following subsections describe how to remove or install SCSI hard disk drive carriers in the computer s internal drive bays Removing a SCSI Hard Disk Drive Remove a SCSI hard disk drive from an internal drive bay as follows 1 Ifa PowerEdge Expandable RAID Controller host adapter card is not installed in the computer turn off the system If a PowerEdge Expandable
160. nstalling an ISA expansion card start the system configuration utility and add the new expansion card to the configuration information See Chapter 5 Using the System Configuration Utility in the system User s Guide for instructions NOTES If you are installing an EISA expansion card you should normally run the system configura tion utility after installing the expansion card If you are installing a PCI expansion card your sys tem automatically performs any required PCI configuration tasks during the boot routine 2 Prepare the expansion card for installation turn off and disconnect the computer and peripherals Installing System Board Options 8 3 84 from their power sources and remove the left computer cover See Removing the Computer Covers in Chapter 7 CAUTION See Protecting Against Electro static Discharge in the safety instructions at the front of this guide See the documentation that came with the expansion card for information on configuring the card making internal connections or otherwise customizing it for the system Remove the screw and the metal filler bracket that covers the card slot opening for the expan sion slot you intend to use If the expansion card is full length check that the locking cam on the corresponding locking card guide is in the raised or unlocked position Insert the end of the expansion card in the card guide slot and lower the card into the c
161. nt color hues and intensities Type y if all the squares are the correct colors otherwise type n 640 x 480 256 Color Graphics Mode Screen The 640 x 480 pixel 256 color graphics mode screen displays a series of squares with two colors in each square Type y if all the squares appear to be correct otherwise type n 800 x 600 16 Color Graphics Mode Screen The 800 x 600 pixel 16 color graphics mode screen dis plays a series of pyramids in 16 different colors Type y if all the pyramids appear to be correct otherwise type n 800 x 600 256 Color Graphics Mode Screen The 800 x 600 pixel 256 color graphics mode screen displays a series of squares with four colors in each square Type y if all the squares appear to be correct otherwise type n 1024 x 768 16 Color Graphics Mode Screen The 1024 x 768 pixel 16 color graphics mode screen displays a series of hourglasses in 16 different colors Type y if all the hourglasses appear to be correct other wise type n 1024 x 768 256 Color Graphics Mode Screen The 1024 x 768 pixel 256 color graphics mode screen displays a series of asterisks with four colors in each asterisk Type y if all the asterisks appear to be correct otherwise type n 1280 x 1024 16 Color Graphics Mode Screen The 1280 x 1024 pixel 16 color graphics mode screen displays a series of squares in 16 different colors located in various positions on the screen Type y if all the squares appear t
162. nued Table 3 1 System Messages continued Code Message Code Message 0375 Keyboard and Mouse 0711 Static Device Resourc Swapped Conflict 0380 ECC SIMM failure Board 0800 PCI I O Port Conflict in slot 1 SIMM f 0801 PCI Memory Conflict 0392 ECC SIMM failure Board in slot 2 SIM E 0802 PCI Conflict 0430 Timer Channel 2 Failure 0803 PCI Error Log is Full 0440 Gate A20 Failure 0810 Floppy Disk Controller Resource Conflict 0441 Unexpected Interrupt in Protected Mode 0811 Primary IDE Controller Resource Conflict 0445 Master Interrupt Con troller Error 0812 Secondary IDE Controller Resource Conflict 0446 Slave Interrupt Control ler Error 0815 Parallel Port Resource Conflict 0450 aster DMA Controller 0816 Serial Port 1 Resource Conflict 0451 Slave DMA Controller 0817 Serial Port 2 Resource Conflict 0452 DMA Controller Error 0820 Expansion Board Disabled 0460 Fail safe Timer NMI in Slot Failure 0900 NVRAM Checksum Error 0461 Software Port NMI Fail NVRAM Cleared ure 0903 NVRAM Data Invalid 0465 Bus Time out NMI in Slot NVRAM Cleared 0467 Expansion Board NMI in 0905 NVRAM Cleared By Jumper Slot 0982 I O Expansion Board NMI 0501 PCI System Error in Slot 0510 PCI Parity Error 0984 Expansion Board Disabled in
163. o Checking the Diskette Drive Subsystem earlier in this section No Continue to step 10 Repeat steps 1 and 2 and reinstall one of the expansion cards you removed in step 7 See Installing an Expansion Card in Chapter 8 for instructions Replace the computer covers reconnect the sys tem to AC power and turn on the system Checking Inside the Computer 7 17 12 Run the Diskette Drives Test Group in the system diagnostics to see whether the diskette drive sub system now works correctly Do the tests complete successfully Yes Continue to step 13 No Go to step 14 13 Repeat steps 10 through 12 until all expansion cards have been reinstalled or until one of the expansion cards prevents the system from boot ing from the Dell Server Assistant CD Then continue to step 14 14 Repeat steps 1 and 2 Verify that the drive s ter minator is installed and that the drive select jumper is set to the DS1 position NOTE Some diskette drives may require you to remove the drive from the computer to access the ter minator and drive select jumper For information about the drive s terminator and drive select jumper settings refer to the documenta tion for the drive Is the drive configured correctly Yes Go to step 18 No Continue to step 15 15 Correct the drive select jumper setting and ter minator installation 16 Replace the computer covers reconnect the sys tem to AC power and turn on the system
164. o be correct otherwise type n Golor Palettes Test The Color Palettes Test checks the video subsystem s ability to display all available colors The test displays two screens that allow you to check the quality of differ ent shades of the basic colors and to test the monitor s ability to vary the intensity of these colors The first screen contains four sets of 64 squares one for gray and one for each of the three basic colors red green and blue Each square contains a different shade of its associated color ranging from very light to very dark Type y if all the squares are the correct colors otherwise type n The second screen is the red green blue RGB color combination screen This screen allows you to test the monitor s ability to increase or decrease the intensity of the three basic colors The RGB color combination screen displays an RGB box in the top center of the screen with individual red green and blue boxes beneath it Underneath the individual color boxes are three lines that show the intensity of each color Type r g or b to adjust the intensity of the corre sponding color then press the right arrow key to increase the color intensity or press the left arrow key to decrease the intensity The RGB box should be able to display 262 144 different colors when you adjust the intensity levels of red green and blue Type y if all the squares are the correct colors otherwise type n B 6 Dell PowerEdge 6
165. off the system including any attached peripherals and disconnect all the AC power cables from their power sources Then remove the computer covers Replace the SCSI cable that connects the tape drive to the SCSI host adapter Replace the computer covers reconnect the system to AC power and turn it on Is the problem resolved Yes You have fixed the problem No See Chapter 11 Getting Help for instructions on obtaining technical assistance Troubleshooting SCSI Hard Disk Drives Hard disk drive problems can be caused by a number of conditions including problems with the drive itself the SCSI backplane board or an interface cable Drive Indicator Error Codes The SCSI backplane board monitors the internal SCSI hard disk drives connected to the backplane board In the event of a drive failure systems using the optional Dell PowerEdge Expandable RAID Controller host adapter Checking Inside the Computer 7 19 will issue the following signals using the drive indicator lights adjacent to each SCSI hard disk drive If a drive shows signs of imminent failure the drive online indicator turns off and the drive fault indicator blinks on briefly each second If a drive has failed the drive online indicator turns off and the drive fault indicator blinks off briefly each second Other drive indicator patterns are listed in Table 3 3 SCSI Hard Disk Drive Indicator Patterns in Chapter 3 Troubleshooting the SCS
166. ot solve by yourself the diagnostic tests can provide you with important information you will need when talking to Dell s service and support per sonnel CAUTION Use the system diagnostics to test only Dell computer systems Using this program with other computers may cause incorrect computer responses or result in error messages Features of the System Diagnostics The system diagnostics provides a series of menus and options from which you choose particular test groups or subtests You can also control the sequence in which the tests are run The diagnostic test groups or subtests also have these helpful features Options that let you run tests individually or collectively Anoption that allows you to choose the number of times a test group or subtest is repeated The ability to display or print out test results or to save them in a file Options to temporarily suspend testing if an error is detected or to terminate testing when an adjustable error limit is reached menu category called About that briefly describes each test and its parameters e Status messages that inform you whether test groups or subtests were completed successfully Error messages that appear if any problems are detected When to Use the System Diagnostics Whenever a major component or device in the computer system does not function properly you may have a com ponent failure As long as the microprocessor and the inp
167. oving the Computer Covers in Chapter 7 CAUTION See Protecting Against Electro static Discharge in the safety instructions at the front of this guide If necessary disconnect any cables connected to the card Remove the screw from the card mounting bracket If the expansion card is full length release the lock ing cam on the card guide Grasp the card by its top corners and ease it out of its connector If you are removing the card permanently use the screw you removed in step 4 to install a metal filler bracket over the empty card slot opening NOTE Installing a filler bracket over an empty expansion slot is necessary to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the computer and aid in proper cooling and air flow inside the computer Replace the left computer cover reconnect the computer and peripherals to their power sources and turn them on If you are relocating or removing an EISA expan sion card start the system configuration utility Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide and delete the expansion card from the configura tion information See Chapter 5 Using the System Configuration Utility in the system User s Guide for instructions NOTE If you removed a PCI expansion card the system automatically performs any required re configuration tasks during the boot routine
168. own arrow key to change the highlighted test group To reverse a test group selection highlight the test group and press the lt Spacebar gt To clear all selections select Clear The Key Help category displays a list of key controls available for the particular category you have chosen The Quit Menu category returns you to the main screen Subtest Most of the test groups consist of several subtests Use the Subtest category to select individual subtests within the test group s When you select Subtest the options displayed are many of the same categories as those on the main screen Run Select Options Test Limits About Key Help and Quit Menu Each of these options is explained in the following subsections Run Under Subtest Run in the Subtest menu displays five options One Selected Key Help and Quit Menu If you select One only the highlighted subtest is run If you select Selected only the selected subtests are run If you select all of the subtests listed on the screen are run The subtests are run in the same order as they are listed The Key Help option displays a list of key controls avail able The Quit Menu option returns you to the previous menu Select Under Subtest Select in the Subtest menu allows you to select individual subtests to tailor the testing process to your particular needs You can choose one or more subtests from the list When you choose Select five option
169. plays an error message that 15 related to the external device connected to a port but corrections to the device do not resolve the error run the appropriate subtest in the Parallel Ports Test Group Ifthe software and the diagnostics do not recognize that you have a parallel port you should check the Parallel Port ECP DMA category in the system setup program and if necessary run the appropriate sub test in the Parallel Ports Test Group Scsi Devices Test Group The subtests in the SCSI Devices Test Group check the functionality of up to four small computer system inter face SCSI host adapters and all the SCSI devices attached to them NOTES Before conducting these subtests on CD ROM drives insert a CD with audio and data tracks such as a multimedia CD into each CD ROM drive All of the sub tests require a CD with data tracks If a CD ROM drive is empty or if it contains a CD that does not have the required data or audio tracks depend ing on the subtest s being conducted the subtest s will fail Subtests The subtests in the SCSI Devices Test Group and the drive functions they confirm follow Internal Diag Test Causes the device to run its internal self test Seek Test Checks the device s ability to search for a specified track on the device and to position its read write heads to all tracks 5 16 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Read Test Positions the
170. power source and the cables to the power supply must also be disconnected If this computer has more than one power supply disconnect both power supply cords before servicing to avoid electrical shock Installing Drives in the External Bays 9 1 diskette tape drive interface cable DC power cable Ultra Wide SCSI cable diskette tape drive interface connector FLOPPY Ultra Wide SCSI host adapter connector SCSI B Figure 9 1 External Drive Bay Hardware Betore You Begin This chapter describes how to install the following options Drives that use the computer s built in diskette drive controller Tape drives that use a controller card NOTE If you are installing a SCSI hard disk drive see Chapter 10 Installing Drives in the Internal Bays diskette drive SCSI CD ROM drive DC power cable To remove or install drives in the external bays you must remove both computer covers and front bezel according to the instructions in Removing the Computer Covers and Removing the Front Bezel in Chapter 7 To protect the inside of the computer from foreign par ticles a plastic front panel insert covers each empty external drive bay Before you install a drive in an empty bay you must first remove the front panel insert Whenever you remove a drive be sure to replace the front panel insert over the empty bay 9 2 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Re
171. precautions v 7 1 7 2 Index 9
172. r 10 4 Removing a SCSI Hard Disk Drive With the System Running 10 4 Inserting a SCSI Hard Disk Drive With the System Running 10 4 Installing a PowerEdge Expandable RAID Controller Host Adapter Card 10 4 Configuring the Boot Device 8 10 6 Partitioning and Formatting SCSI H rd Disk Drives i eiie mee rep t epe 10 6 Chapter 11 Getting Help er eee GaSe eek eS RE AERE 11 1 Technical Assist nce e t ELEC EE Gg I ERE 11 1 Help Toolss e ertt eere a RA NE RT ect 11 1 System Documentation sas 425 E 11 2 World Wide Web on the 11 2 Commercial Online Services sosesc sss asini eee 11 3 Dell Diagnostics Program 0 2 e 11 3 Auto Tech Service verae ree 11 3 TechEax SEVICE 5a ice e p RU IE Su ATRIIS RISORSE 11 3 TechConnect BBSen cortes E REA ERE e Nec 11 4 Automated Order Status 11 4 Technical Support Service 11 4 Problems With Your Order ssseeeeeeeeeeee eh 11 4 Product Information ecu CREE Yes pu B 11 4 Returning Items for Warranty Repair or 11 5 Before You Calls vies PC ORC VU IU PES 1
173. r 11 4 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 CallDell to obtain an authorization number and write it clearly and prominently on the outside of the box For the telephone number to call see Dell Contact Numbers later in this chapter 2 Include a copy of the invoice and a letter describ ing the reason for the return 3 Include a copy of the Diagnostics Checklist indi cating the tests you have run and any error messages reported by the Dell diagnostics 4 Include any accessories that belong with the item s being returned power cables software diskettes guides and so on if the return is for credit 5 Pack the equipment to be returned in the original or equivalent packing materials Include return shipping expenses You are respon sible for insuring any product returned and you assume the risk of loss during shipment to Dell Com puter Corporation Collect on delivery C O D packages are not accepted Returns that are missing any of the preceding require ments will be refused at our receiving dock and returned to you Betore You Call Keep a record of your diagnostic and troubleshooting activities by photocopying the Diagnostics Checklist in Appendix and filling it out whenever you experience a problem with the computer system NOTE Be
174. r Edge 6100 system If you observe that any of the three redundant cooling fans is not operating or the Dell HIP server management application program issues a fan related error message replace the fan as described in the following subsection Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Replacing a Cooling Fan Follow these steps to replace a defective cooling fan WARNING Only trained service technicians should perform this procedure Do not remove the left computer cover with the power on unless you are replacing a cooling fan Never remove the right computer cover with the com puter power on There are high voltages in this area that can cause bodily harm Do not touch or attempt to service any compo nents other than the cooling fan Other components could be damaged if you attempt to service them with the computer power on CAUTION To ensure correct installation and safety use cooling fans supplied by Dell 1 Remove the left computer cover See Removing the Computer Covers earlier in this chapter CAUTION See Protecting Against Electro static Discharge in the safety instructions at the front of this guide Identify the defective cooling fan 3 Disconnect the cooling fan s power cable from the applicable FAN connector on the system board 4 Depress the catch on the fan carrier see Fig ure 7 9 and remove the fan carrier from the chassis
175. r monitor or display It can be a system message for example or it can be text that you are instructed to type as part of a command referred to as a command line Screen text is presented in the Courier New font Example The following message appears on your screen No boot device available Example md c and press lt Enter gt Variables are placeholders for which you substitute a value They are presented in italics Example SIMMnz where represents the SIMM socket designation Contents Chapter 1 Introduction x i b pepe aec ra ERR Eq ru REY 1 1 Chapter 2 Checking the Basics 2 soos ela 2 1 Backing Up Piles eere ERE EORR GERI Sg 2 1 Basie Checks S saiya tian cS teed enh pA s a a C LAURI BU erts 2 1 Checking Connections and Switches 2 2 Look and Listen Eds WERE E RE 2 5 The System Setup 55 5 2 6 The System Configuration Utility else 2 6 Chapter 3 Messages and Codes 3 1 System Messages sete bk ate ras DENS PESE Put sb 3 1 System Beep Codes xcs sss enr 5 tee be et eee ede e ete psi fet Es 3 4 Warning Messages oops bende be xU PE Per VU aliens AME Ta Ue queen 3 4 Diagnostics Messages lee 3 5 Alert Log Messages From the Dell HIP 3 5 SCSI Hard Disk Drive Indicator Codes
176. r BIOS flash memory the BIOS WRITE jumper must also be in its default position The BIOS boot block is write protected Always leave this jumper in this position The BIOS boot block is programmable Do not use this setting Disables the BIOS update of flash memory Enables the BIOS update of flash memory NOTE Only qualified technicians should change this jumper because updating the BIOS requires a special utility Jumpers Switches and Connectors C 3 Table C 1 System Board Jumper and Switch Settings continued Jumper Switch Setting Description FLOPPY 0 Dell Enables 1 44 MB diskette drive size or autodetec default tion Disables 2 88 MB size detection Enables forced 2 88 MB diskette drive size 8 detection FLOPPY 1 Dell Enables 1 44 MB diskette drive size or autodetec default tion Disables 2 88 MB size detection Enables forced 2 88 MB diskette drive size 3 detection VIDEO SLEEP The Video Sleep Register resides at 03C3H default The Video Sleep Register resides at 46E8H PWR CTRL Disables the RTC power supply control default Enables power supply control using the RTC RESERVED Reserved do not change Only one of these jumpers should have a jumper plug installed NOTE For the full name of an abbreviation or acronym used in this table see the abbreviation and acronym list 5 3 jumpered unjumpered C 4 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide System Board Labels
177. r and the serial device and swap the interface cable that connects the device to the serial port with a known working cable 5 Turnon the computer and the serial device Is the problem resolved Yes The interface cable must be replaced See Chap ter 11 Getting Help for instructions on obtaining technical assistance No Continue to step 6 6 Turn off the computer and the serial device and swap the device with a comparable working device For example if the serial mouse has a problem swap it with a serial mouse that you know is working properly 7 Turn on the computer and the serial device Is the problem resolved Yes The serial device must be replaced See Chap ter 11 Getting Help for instructions on obtaining technical assistance No See Chapter 11 Getting Help for instructions on obtaining technical assistance 6 4 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Chapter 7 Checking Inside the Computer T chapter provides troubleshooting procedures for Sateiy First For You and the components inside the computer Before you start any of the procedures in this chapter do the following Comp uter Perform the procedures described in Checking Con nections and Switches and The System Setup WARNING The power supplies in this computer Program in Chapter 2 system produce high voltages and energy hazards which can cause bodily harm Only trained service t
178. r inch TSR terminate and stay resident TV television UL Underwriters Laboratories UMB upper memory block UPS uninterruptible power supply USOC Universal Service Ordering Code V volt s VAC volt s alternating current VDC volt s direct current VDE Verband Deutscher Elektro techniker VESA Video Electronics Standards Asso ciation VGA video graphics array VLSI very large scale integration VRAM video random access memory W watt s WH watt hour s XMM extended memory manager XMS eXtended Memory Specification ZIF Zero insertion force 4 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Index A AC power receptacle 2 3 alert log messages 3 5 alternating current See AC assistance technical 11 1 telephone numbers 11 5 warranty repair or credit 11 5 AutoTech service 11 3 B back panel features 2 3 backplane board See SCSI backplane board basic input output system See BIOS battery removal 7 9 battery on control panel replacing 7 8 beep codes about 3 4 system list of 3 4 BIOS RECOVERY jumper C 2 C 3 BIOS WRITE jumper C 2 C 3 board See expansion cards system board BOOT BLOCK PROTECT jumper C 2 C 3 boot device configuring 10 6 boot routine problem indications list of 2 5 bulletin board service See TechConnect BBS C cables connectors 9 3 interface 9 3 power supply 9 4 ribbon 7 4 9 3 SCSI 9 4 calling Dell 11 5 card Se
179. r liquids on the computer If the computer gets wet see Chapter 7 Checking Inside the Computer Do not push any objects into the openings of the computer Doing so can cause fire or electric shock by shorting out interior components Keepthe computer away from radiators and heat sources Also do not block cooling vents Avoid placing loose papers underneath the computer do not place the computer in a closed in wall unit or on rug Preface About This Guide This guide provides directions for trained service techni cians who are installing system upgrade options in a Dell PowerEdge 6100 200 computer system or are trouble shooting problems that have temporarily disabled a system Before calling for technical assistance follow the recommended procedure s in this guide to solve most hardware and software problems yourself Chapter 1 Introduction provides a brief overview of system service features Everyone should read Chapter 2 Checking the Basics for some initial checks and procedures that can be used to solve basic computer problems It also directs you to the appropriate chapter in this guide for more detailed troubleshooting information and procedures to solve more complex problems Whenever you receive an error message or code you should read Chapter 3 Messages and Codes This chapter discusses system messages system beep codes warning messages diagnostics messages Dell Hardware Inst
180. r supplies Microprocessor upgrades must also be disconnected If this computer has more than one power supply disconnect both power supply cords before servicing to avoid elec trical shock Memory upgrades Use Figure 8 1 to locate the system board features mentioned in this chapter and elsewhere Installing System Board Options 8 1 power supply power supply power supply diskette tape drive interface connector PS3 connector PS2 connector PS1 connector FLOPPY mouse connector MOUSE control front panel connector keyboard connector KEYBD l Tort m EE 1 of FRONT PANEL serial port 1 I 141 memory module connec connector SERIAL 1 tor MEMORY MODULE serial port 2 connector SERIAL2 front of 7 system board secondary microprocessor video connector MONITOR 6 module connector parallel port PROCESSOR MODULE 1 connector PARALLEL primary microprocessor configuration module connector switches and jumpers E PROCESSOR MODULE 2 real time clock es fan connectors FAN 1 us and FAN 2 PCI connectors o P1 top through P6 server management oJ o module connector J3G1 EISA connectors fan connectors FAN 3 through E4 E i BE and FANG cx 0 3 Ultra Wi
181. ration information See Chapter 5 Using the System Configuration Utility in the system User s Guide for instructions Checking Inside the Computer 7 15 6 Run the System Set Test Group in the system diagnostics See Chapter 5 Running the System Diagnostics Do the tests complete successfully Yes Continue to step 7 No Go to step 12 7 Turn off the system disconnect it from AC power and remove the computer cover 8 Reinstall one of the expansion cards you removed in step 3 repeat steps 4 and 5 and continue with step 9 9 Replace the computer cover and reconnect the system to AC power 10 Run the System Set Test Group again Do the tests complete successfully Yes Continue to step 11 No Go to step 12 11 Repeat steps 7 8 9 and 10 for each of the remaining expansion cards you removed in step 3 Have you reinstalled all of the expansion cards with out encountering a test failure Yes Continue to step 12 No The expansion card is faulty See Chapter 11 Getting Help for instructions on obtaining tech nical assistance 12 Disconnect the keyboard and reboot the system NOTE You may receive a keyboard error message because the keyboard is not connected Does the system boot successfully Yes Continue to step 13 No Go to step 14 13 Swap the keyboard with a comparable working keyboard and run the System Set Test Group again Do the tests complete successfully Yes You
182. rial Port 2 Address categories in the system setup program and if necessary run the appropriate subtest in the Serial Infrared Ports Test Group Parallel Ports Test Group The subtests in the Parallel Ports Test Group check the computer s interface with external devices such as a printer that are connected to the computer through a par allel port The subtests in the Parallel Port Test Group are not intended as a diagnostic test for the actual peripheral attached to each port The only exception is a printer as described in the Internal Test NOTE If an external loopback connector is not attached to the parallel port the External Loopback Test will fail for that port and the results of this test should therefore be ignored Running the System Diagnostics 5 15 Subtests The subtests in the Parallel Ports Test Group and the port functions they confirm follow Internal Test Checks several internal functions of the parallel port External Loopback Test Tests the functionality of the control lines through an external loopback connector if an external loopback connector is available External Interrupt Test Tests the parallel port s ability to generate interrupts from all possible sources if an external loopback connector or printer is available Printer Pattern Test Tests a printer and tests the parallel port s ability to send a pattern to the printer if connected Why Run a Parallel Ports Test
183. rive and the drive carrier Reinstall the drive See Chapter 10 Installing Drives in the Internal Bays for more information Is the problem resolved Yes The drive carrier was not firmly seated in the connector on the SCSI backplane board or the cable in the drive carrier was installed incorrectly You have fixed the problem No Continue to step 6 Remove the drive carrier and install it in another drive bay Is the problem resolved Yes The SCSI backplane board has a defective connector See Chapter 11 Getting Help for instructions on obtaining technical assistance No Continue to step 7 Remove the computer covers See Removing the Computer Covers earlier in this chapter CAUTION See Protecting Against Electrostatic Discharge in the safety instructions at the front of this guide Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Check the SCSI cable connections to the SCSI backplane board and to the SCSI host adapter Check the DC power cable connection to the SCSI backplane board The SCSI cable may be connected to the SCSI host adapter on the system board or to a SCSI host adapter card in an expansion slot See Chapter 10 Installing Drives in the Internal Bays for the loca tion of the cable connectors on the SCSI backplane board and the SCSI host adapter Are the cables firmly connected Yes Go to step 10 No Continue to step 9 10 Reseat th
184. rm follow Controller Test Confirms the ability of the keyboard controller chip to communicate with the keyboard and the program ming of the controller chip Key Sequence Test Verifies that the keys on the keyboard function cor rectly when you press the keys in a predefined order Interactive Test Checks the internal microcode of the keyboard and the external interface of the keyboard controller chip for a malfunctioning key e Stuck Key Test Checks the internal microcode of the keyboard and the external interface of the keyboard controller chip for a repeating key signal Why Run a Keyboard Test Keyboard problems are not always caused by the keyboard For example a complete lockup of the com puter system rendering the keyboard inoperable is more likely caused elsewhere There are three symptoms that are likely to be keyboard related Sometimes the config uration of a program changes the function of a key or key combination Likewise key configuration programs can change a key s function Because these programs are memory resident you should be sure to clear them out of the computer s memory before running a subtest in the Keyboard Test Group Clear them from memory by rebooting the computer from the Dell Server Assistant CD When these possibilities have been eliminated and if the following symptoms occur you should run one or more of the subtests in the Keyboard Test Group When you press a key t
185. rumentation Package HIP alert log messages and small computer system interface SCSI hard disk drive indicators f you suspect that the problems are software related or you are still having problems after testing the computer s hardware read Chapter 4 Finding Soft ware Solutions It provides some general guidelines for analyzing software problems Forhardware related problems read Chapter 5 Running the System Diagnostics Chapter 6 Checking the Equipment and Chapter 7 Check ing Inside the Computer provide troubleshooting procedures for equipment connected to the input output I O panel of the computer and components inside the computer respectively Chapter 7 also provides information on removing the computer cov ers and front bezel Chapter 8 Installing System Board Options Chapter 9 Installing Drives in the External Bays and Chapter 10 Installing Drives in the Internal Bays are intended for technicians who want to install or remove options inside the computer such as single in line memory modules SIMMS expan sion cards or SCSI devices Chapter 11 Getting Help describes the help tools Dell provides to assist you should you have a prob lem with the computer It also explains how and when to call Dell for technical assistance Make a copy of the checklist in Appendix A Diag nostics Checklist and fill it out as you perform the troubleshooting procedures If you nee
186. s an internal device check the DC power cable connection to the tape drive Are the cables firmly connected Yes Go to step 10 No Continue to step 8 Reseat the cable connectors replace the computer covers reconnect the system to AC power and turn it on Is the problem resolved Yes You have fixed the problem No Continue to step 9 Turn off the system including any attached peripherals and disconnect all the AC power cables from their power sources Then remove the right computer cover Remove the tape drive Then verify that the tape drive is configured for a unique SCSI identifica tion ID number and that the tape drive is terminated or not terminated as appropriate See the documentation for the tape drive for instruc tions on selecting the SCSI ID and enabling or disabling termination See Installing SCSI Devices 11 12 13 in the External Bays in Chapter 9 for information about the tape drive Is the tape drive configured correctly Yes Go to step 13 No Continue to step 11 Reconfigure the tape drive s SCSI ID and termi nation settings as appropriate Reinstall the tape drive replace the computer covers reconnect the system to AC power and turn it on See Installing SCSI Devices in the External Bays in Chapter 9 for installing the tape drive Is the problem resolved Yes The tape drive was configured incorrectly You have fixed the problem No Continue to step 12 Turn
187. s are displayed One Clear Key Help and Quit Menu To select all the subtests press the Enter key when AII is highlighted in the Select menu To select an individual subtest highlight the subtest and press the Spacebar or highlight One and press Enter Press the up or down arrow key to highlight a subtest to be selected To reverse a subtest selection highlight the subtest and press the lt Spacebar gt To clear all selections select Clear The Key Help option displays a list of key controls avail able The Quit Menu option returns you to the previous menu Options Under Subtest The Options option in the Subtest menu functions the same way as the Options category in the main screen For information on this option see Options later in this section Test Limits Under Subtest The Test Limits option in the Subtest menu functions the same way as the Test Limits category in the main screen For information on this option see Test Limits later in this section About Under Subtest The About option in the Subtest menu displays informa tion about the highlighted subtest Key Help Under Subtest The Key Help option in the Subtest menu displays a list of key controls available Quit Menu Under Subtest The Quit Menu option in the Subtest menu returns you to the main screen Running the System Diagnostics 5 5 Options Table 5 1 lists all of the possible values for e
188. s internal to the x87 Duty Cycle Test microprocessor x87 Error Exception Test Video Video Memory Test Tests the video subsystem and monitor by checking Video Hardware Test Text Mode Character Test Text Mode Color Test Text Mode Pages Test Graphics Mode Test Color Palettes Test Solid Colors Test various aspects of video output NOTE For the full name of an abbreviation or acronym used in this table see the abbreviation and acronym list 5 8 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Table 5 2 System Diagnostics Tests continued Test Groups Subtests Description Keyboard Controller Test Tests the keyboard by checking the keyboard control Key Sequence Test ler and by finding keys that stick or respond incor Interactive Test rectly Stuck Key Test Mouse Mouse Test Tests the electronic pointing device bus mouse serial mouse trackball or PS 2 mouse Diskette Change Line Test Tests a drive that uses removable diskettes Also tests Drives Seek Test the associated interface Read Test Write Test Serial Baud Rate Test Tests the components through which peripherals that Infrared Ports Interrupt Test Internal Transmit Test External Transmit Test use the serial or infrared ports such as printers and communications devices send and receive data Parallel Ports Internal Test External Loopback Test External Interrupt Test Printer Pattern Test Tests the component
189. s on obtaining technical assistance No Continue to step 5 5 Runthe parallel printer s self test See the documentation that came with your printer for information on the self test Does the self test complete successfully Yes Continue to step 6 No The printer is probably defective If the printer was purchased from Dell see Chapter 11 Getting Help for instructions on obtaining technical assistance 6 Attempt another print operation on the parallel printer Does the print operation complete successfully Yes You have fixed the problem No See Chapter 11 Getting Help for instructions on obtaining technical assistance Troubleshooting a Serial l O Device If the procedure in the preceding subsection Trouble shooting the Basic I O Functions indicates that the problem is with a device connected to one of the serial ports follow these steps 1 Turnoffthe computer and any peripheral devices connected to the serial ports Are two serial devices connected to the computer Yes Continue to step 2 No Go to step 4 2 Disconnect the devices from serial ports 1 and 2 and connect the malfunctioning serial device to the opposite port 3 Turnon the computer and the reconnected serial device Is the problem resolved Yes The serial port may be defective See Chap ter 11 Getting Help for instructions on obtaining technical assistance No Continue to step 4 4 Turn off the compute
190. s the boot files from the hard disk drive the diskette drive or CD ROM drive See Chapter 5 Running the System Diagnostics If the system does not boot see Chapter 11 Getting Help If after looking and listening to the computer you have not resolved the problem continue with the instructions in The System Setup Program next in this chapter The System Setup Program You can easily correct certain system problems by verify ing the correct settings in the system setup program When you boot the system the system checks the system configuration information and compares it with the cur rent hardware configuration If the system hardware configuration doesn t match the information recorded by the system setup program an error message may appear on the screen This problem can happen if you changed the system s hardware configuration and forgot to run the system setup program To correct this problem enter the system setup program correct the corresponding system setup category and reboot the system See Chapter 4 Using the System Setup Program in the system User s Guide for detailed instructions on using the system setup program The System Configuration Utility If you are experiencing problems with the system you may have a conflict between the information stored by the system setup program and the system configuration utility Although the system configuration utility can read changes from the
191. s through which peripherals that use the parallel port such as printers and communica tions devices send and receive data SCSI Devices Internal Diag Test Seek Test Read Test Write Test Eject Test Tests SCSI host adapters and all the SCSI devices attached to them Also can be used to remove CDs and tape cartridges from SCSI devices and to display information about the types of SCSI devices installed and the resources allocated to them NOTE For the full name of an abbreviation or acronym used in this table see the abbreviation and acronym list Running the System Diagnostics 5 9 Error Messages When you run a test group or subtest in the diagnostics error messages may result These particular error mes sages are not covered in this chapter because the errors that generate these messages can be resolved only with Dell technical assistance Record the messages on a copy of the Diagnostics Checklist found in Appendix A and see Chapter 11 Getting Help for instructions on obtaining technical assistance and informing the support technician of these messages Ram Test Group The RAM Test Group subtests check all the directly addressable RAM Subtests The following subtests are available for RAM Quick Memory Test The Quick Memory Test performs an address check to determine whether the computer is properly set ting and clearing individual bits in RAM and whether the RAM read and write operations are a
192. se You have fixed the problem No Continue to step 8 Inspect all jumpers and configuration switches on each expansion card Most ISA expansion cards have configuration set tings for an interrupt request IRQ line a direct memory access DMA channel and a base memory or basic input output system BIOS address To keep expansion cards from conflicting with each other you need to know both the starting memory address and the amount of memory required by each card For instructions on jumpers and configuration settings see the expansion card s documentation Is each expansion card configured correctly Yes Go to step 10 No Continue to step 9 Reconfigure the card according to the instruc tions in the card s documentation Is the problem resolved Yes The memory configuration of the card was incorrect You have fixed the problem No Continue to step 10 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide 10 Inspect all configuration jumpers on the system board to ensure that they are configured correctly for any installed expansion cards For information on the configuration jumpers and their settings see Appendix C Jumpers Switches and Connectors Are the system board s configuration jumpers set correctly Yes Go to step 12 No Continue to step 11 11 Correct the system board s configuration jumper settings Is the problem resolved Yes You have fixed the probl
193. sed in this table see the acronym and abbreviation list System Documentation The Installation and Troubleshooting Guide includes information about system features customizing the operation of the computer and diagnosing and trouble shooting computer problems The system User s Guide includes information on system features small computer system interface SCSI device drivers the system setup program and the system configuration utility World Wide Web on the Internet Dell can be accessed electronically on the Internet via a World Wide Web site a file transfer protocol FTP site 11 2 and electronic mail e mail using the following addresses World Wide Web http www dell com Anonymous FTP ftp dell com Loginasuser anonymous and use your e mail address as your password Electronic Support Service support G dell com Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Electronic Quote Service sales dell com 3 Electronic Information Service info dell com Commercial Online Services Dell can also be accessed electronically via commercial online services such as CompuServe PRODIGY America Online and the Microsoft Network by using the following addresses CompuServe Type GO DELL e PRODIGY Select Manufacturer s Corner then select Dell A America Online Use the keyword DELL Microsoft Network From the Edit menu select Go To s
194. ssor module can have one or two Intel Pentium Pro microprocessors installed for a total of four microprocessors see Figure 8 7 All micro processors on both modules must be identical For example if the system has a 200 megahertz MHz Pentium Pro microprocessor and you are adding micro processors all additional microprocessors must also be 200 MHz Pentium Pro Figure 8 7 Microprocessor Module Installing System Board Options 8 9 Both microprocessor module sockets must be filled Similarly both of the microprocessor module connectors regardless of how many microprocessors are installed on the system board must be populated For example if you must use a bus termination module in the second you are using only one or two microprocessors on one socket if you have only one microprocessor installed microprocessor module thus populating the primary Note that both sockets on the primary module should be connector the second connector on the system board populated before populating the sockets on the secondary must also be populated with either another micro module Table 8 2 shows the valid microprocessor processor module or a terminator card configurations Table 8 2 Valid Microprocessor Configurations Number of Microprocessor Module Microprocessor Module Microprocessors Primary Secondary 1 bus termination module 1 empty microprocessor module 2 2
195. st in the Video Test Group are obvious because the monitor is the visual component of the computer system Before you run the Video Test Group or any of its sub tests you should make sure that the problem is not in the software or caused by a hardware change You should also try running all of the software support utilities pro vided for the monitor and the video subsystem 5 12 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide If the following symptoms still occur run the appropriate test s as follows monitor shows a partially formed or distorted image run all of the subtests in the Video Test Group Ifthe alignment of text or images is off regardless of the program you are running run the Text Mode Character Test Text Mode Pages Test and Graphics Mode Test Ifyou have a color monitor or a program that runs in color but the color is intermittent or not displayed at all run the Text Mode Color Test Color Palettes Test and Solid Color Test Ifthe monitor malfunctions in one mode but works fine in another for example text is displayed cor rectly but graphics are not run the Text Mode Character Test Text Mode Color Test Text Mode Pages Test and Graphics Mode Test Keyboard Test Group The subtests in the Keyboard Test Group verify the cor rect operation of the keyboard and the keyboard controller chip Subtests The keyboard subtests and the keyboard functions they confi
196. stics continue to the next subtest Subtests The subtests in the Video Test Group and the video func tions they confirm follow Video Memory Test Checks the read write capability of video memory in various video modes Video Hardware Test Checks the cursor registers and the horizontal and vertical retrace bit registers in the video controller Text Mode Character Test Checks the video subsystem s ability to present data in text modes Text Mode Color Test Checks the video subsystem s ability to present color in text modes Text Mode Pages Test Checks the video subsystem s ability to map and present all available video pages on the screen one page at a time Graphics Mode Test Checks the video subsystem s ability to present data and color in graphics modes Color Palettes Test Checks the video subsystem s ability to display all of the available colors Solid Colors Test Checks the video subsystem s ability to show screens full of solid colors Allows you to check for missing color subpixels Many of these tests display characters or graphics on the screen for you to verify Samples of these screens are shown in Appendix B Diagnostic Video Tests NOTE The default limit for testing super video graphics array SVGA modes is No If you are testing an external monitor change the default to Yes Why Run a Video Test Many of the symptoms that would prompt you to run a subte
197. sure to save the checklist in Appendix A asa master so you can use it to make copies as needed If you need to call Dell Computer Corporation for assis tance you will be able to inform the support technician of the actions you have taken to resolve the problem If you must return a piece of hardware to Dell a technician will assign a Return Material Authorization Number Record the number on the checklist and include the completed checklist in the shipping box Dell s technical support staff uses computer based diag nostics to provide fast accurate answers to your questions When you call the technical support staff refers to records regarding your specific Dell computer system to better understand your particular question If possible turn your system on before you call Dell for technical assistance and call from a telephone at or near the computer system You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps pos sible only at the computer system itself Make sure the computer system s user documentation is available You should also have a flat blade screwdriver or a quarter inch nut driver available WARNING The power supplies in this computer system produce high voltages and energy hazards which can cause bodily harm Only trained service technicians are authorized to remove the computer covers and access any of the components inside th
198. t or 16 only The following SIMM interleaving is supported e Two way interleaved using J1 to J4 Four way interleaved single bank using J1 to J8 Four way interleaved dual bank using J1 to J16 Table 8 1 illustrates the possible memory configurations based on these guidelines Table 8 1 Sample SIMM Configurations Total Desired Memory 64 MB 128 MB 128 MB 256 MB 256 MB 256 MB 384 MB 384 MB 512 MB 512 MB 512 MB 640 MB 640 MB 768 MB 768 MB 1 GB 1 GB 1152 MB SIMMs Installed in Sockets Bank 1 Bank 2 J1 to J4 J5 to J8 J9 to J12 J13 to J16 16 MB None None None 32 MB None None None 16 MB 16 MB None None 16 MB 16 MB 16 MB 16 MB 64 MB None None None 32 MB 32 MB None None 16 MB 16 MB 32 MB 32 MB 32 MB 32 MB 16 MB 16 MB 32 MB 32 MB 32 MB 32 MB 64 MB 64 MB None None 128 MB None None None 16 MB 16 MB 64 MB 64 MB 64 MB 64 MB 16 MB 16 MB 64 MB 64 MB 32 MB 32 MB 32 MB 32 MB 64 MB 64 MB 64 MB 64 MB 64 MB 64 MB 128 MB 128 MB None None 16 MB 16 MB 128 MB 128 MB 8 6 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Table 8 1 Sample SIMM Configurations continued SIMMs Installed in Sockets Total Bank 1 Bank 2 Desired Memory J1 to J4 J5 to J8 J9 to J12 J13 to J16 1152 MB 128 MB 128 MB 16 MB 16 MB 1280 MB 32 MB 32 MB 128 MB 128 MB 1280 MB 128 MB 128 MB 32 MB 32 MB 1536 MB 64 MB 64 MB 128 MB 128 MB 1536 MB 128 MB 128 MB 64 MB 64 MB 2 GB 128 MB 128 MB 128 MB 1
199. t arrow key and then press Enter Whenever one of the eight categories is selected addi tional choices become available The following subsections explain the menu categories as listed from left to right in the main screen Run Run displays five categories One Selected Key Help and Quit Menu If you select One all the subtests within the highlighted test group are run If you choose Selected only the selected test groups or the subtests that you selected within the test groups are run If you select all of the subtests in all of the test groups are run The test groups or subtests are run in the same order as they are listed The Key Help category displays a list of key controls available for the particular category you have chosen The Quit Menu category returns you to the main screen Select Select allows you to select individual test groups to tailor the testing process to your particular needs You can choose one or more test groups and run them sequentially or individually When you choose Select five categories 5 4 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide are displayed One Clear Key Help and Quit Menu To select all the test groups press the Enter key when All is highlighted in the Select menu To select an individual test group highlight the test group and press the lt Spacebar gt or highlight One and press Enter Press the up or d
200. tem from the Dell Server Assistant CD and run the Serial Infrared Ports Test Group and or the Parallel Port Test Group in the system diagnostics See Chapter 5 Running the System Diagnostics The Serial Infrared Ports Test Group and the Parallel Ports Test Group test the basic functions of the sys tem board s I O port logic Also if a parallel printer is connected to the parallel port the Parallel Ports Test Group tests the communications link between the system board s I O port logic and the printer Do the tests complete successfully Yes Continue to step 6 No See Chapter 11 Getting Help for instructions on obtaining technical assistance If the problem persists go to Troubleshooting a Parallel Printer or Troubleshooting a Serial I O Device later in this section depending on which device appears to be malfunctioning Checking the Equipment 6 3 Troubleshooting a Parallel Printer If the procedure in the preceding subsection Trouble shooting the Basic I O Functions indicates that the problem is with a parallel printer follow these steps 1 Turn off the parallel printer and computer 2 Swap the parallel printer interface cable with a known working cable 3 Turnon the parallel printer and computer Attempt a print operation on the parallel printer Does the print operation complete successfully Yes The interface cable must be replaced See Chap ter 11 Getting Help for instruction
201. test a SCSI tape drive refer to the documentation for the tape drive software to perform a tape drive backup and verification test Installing an Internal Tape Drive That Uses a Controller Card Tape drives that require their own separate controller cards are shipped with the controller card and an inter face cable Install the drive in the third or bottom bay of the upper drive cage by performing the following steps 1 Configure the controller card if necessary Refer to the documentation accompanying the tape drive and the card If the card incorporates jumpers or switches that must be set to work with the system verify or change the settings as necessary Remove the computer covers and front bezel See Removing the Computer Covers and Remov ing the Front Bezel in Chapter 7 CAUTION See Protecting Against Electro static Discharge in the safety instructions at the front of this guide Attach the drive rails to the drive if necessary see Figure 9 6 10 11 12 13 Slide the new drive into its bay until it snaps securely into place If necessary you can adjust drive alignment by repositioning one or both rails Install the controller card in an expansion slot See Installing an Expansion Card in Chapter 8 Connect a DC power cable to the tape drive If other installed drives are in the way disengage them by pressing in on the plastic drive rails at the front of the b
202. urity Subsystems Group in Chapter 5 of the system User s Guide Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Abbreviations and Acronyms Abbreviation Abbreviation or Acronym Description or Acronym Description A ampere s CD ROM compact disc read only memory AC alternating current CGA color graphics adapter ADC analog to digital converter cm centimeter s ADI Autodesk Device Interface CMOS complementary metal oxide semi conductor AI artificial intelligence C O D collect on delivery ANSI American National Standards Institute cpi characters per inch ASCII American Standard Code for Infor cpl characters per line mation Interchange CPU central processing unit ASIC application specific integrated cir E cuit DAC digital to analog converter BASIC Beginner s All Purpose Symbolic DASH Dell Advanced SCSI Host DAT digital audio tape BBS bulletin board service dB decibel s BIOS basic input output system dBA adjusted decibel s bpi bits perinch DC direct current bps bits persecond DIN Deutsche Industrie Norm BTU British thermal unit DIP dual in line package BZT Bundesamt fur Zulassungen in DMA direct memory access der Telekommunikation C Celsius DOC Department of Communications in Canada CCFT cold cathode fluorescent tube F pi dots per inch CD compact disc Abbreviations and Acronyms 1 Abbreviation Abbreviation or Acronym Description or Acronym Description DRAM dyn
203. ut and output components of the computer system the monitor keyboard or CD ROM drive are working you can use the system diagnostics If you know what compo nent s you need to test simply select the appropriate diagnostic test group s or subtest s If you are unsure about the scope of the problem read the rest of this chapter Running the System Diagnostics 5 1 Starting the System Diagnostics The system diagnostics is run directly from the Dell Server Assistant CD See Chapter 2 Using the Dell Server Assistant CD in the system User s Guide for more infor mation about the CD Follow these steps to run the diagnostics from the Dell Server Assistant CD 1 Turn on the computer 2 Boot the system from the Dell Server Assistant CD To boot from the CD insert the CD into the CD ROM drive and press the reset button If the sys tem fails to boot refer to the Dell Server Assistant documentation 3 From the Dell Server Assistant main menu select the Run System Diagnostics option from the Run System Utilities category NOTE Before you read the rest of this chapter you may want to start the system diagnostics so you can see it on the screen of the monitor When you start the diagnostics the Dell logo screen appears followed by a message telling you that the diag nostics is loading Before the diagnostics loads into memory a program tests the random access memory RAM that will be used by the diagnostics
204. ut output I O circuitry that are tested by other test groups or subtests in the diagnostics You should run the System Set Test Group if you are having a problem and cannot isolate the failure or malfunction to a particular system board component The System Set Test Group also verifies the proper oper ation of other computer components such as the speaker that are not tested elsewhere in the diagnostics The following symptoms usually suggest a problem with a component or subassembly that warrants running a Sys tem Set subtest Aprogram is not running as usual or a proven piece of software appears to malfunction and you confirm that the software itself is not at fault You can con firm that the software is functioning properly by moving it to another computer and running it there Anoption card you previously accessed can no longer be accessed You get parity errors or page fault failures any error message that contains the words parity or page fault at any time during operation These errors are usu ally accompanied by a reference to an address which you should record on a copy of the Diagnos tics Checklist found in Appendix A Correcting errors in the system configuration infor mation in the system setup program or the system configuration utility does not resolve a problem computer s clock calendar stops Running the System Diagnostics 5 11 speaker no longer functions The pro
205. ven and fully interactive The modem settings for the BBS are 8 bit no parity 1 stop bit You can use the BBS to do the following Send questions to a Dell technician Request a follow up call or leave a message for a Dell technical support specialist Order parts Download basic input output system BIOS and video driver upgrades Download updates For the BBS telephone number see Dell Contact Num bers later in this chapter NOTE The TechConnect BBS is not always available in all locations outside the continental U S Please call your local Dell representative for information on availability Automated Order Status System You can call this automated service to check on the status of any Dell products that you have ordered A recording prompts you for the information needed to locate and report on your order For the telephone number to call see Dell Contact Numbers found later in this chapter NOTE The Automated Order Status System is not always available in all locations outside the continental U S Please call your local Dell representative for infor mation on availability Technical Support Service Dell s industry leading hardware technical support ser vice is open 24 hours a day seven days a week At any hour of any day a Dell technical expert is ready with the answers to your questions about Dell hardware Our technical support staff pride themselves on their track record more th
206. vent of a hard disk drive failure the drive failed pattern appears After the drive is selected for removal the drive being prepared for removal pattern appears followed by the drive ready for insertion or removal pattern After the replacement drive is installed the drive being prepared for operation pattern appears and then the drive online pattern appears Table 3 3 SCSI Hard Disk Drive Indicator Patterns Status Indicator Pattern Identify drive All three drive indicators blink simultaneously Drive being prepared The three drive indicators for removal flash sequentially Drive ready for inser All three indicators are off tion or removal Drive being prepared The drive online indicator is for operation on the drive activity indica tor may flash briefly Drive bay empty All three indicators are off Drive predicted fail The drive online indicator ure turns off the drive fault indi cator blinks on briefly each second Drive failed The drive online indicator turns off the drive fault indi cator blinks off briefly each second The drive online indicator blinks rapidly Drive rebuilding The drive online indicator is on Drive online Messages and Codes 3 5 3 6 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Chapter 4 Finding Software Solutions B most computers have several application pro grams installed in addition to the
207. vices in the external drive bay such as CD ROM drives and tape drives are controlled by the Ultra Wide SCSI controller on the system board SCSI Configuration Information Although SCSI devices are installed essentially the same way as other devices their configuration requirements are different To configure SCSI devices installed in the external bays follow the guidelines in the following subsections SCSI ID Numbers Each device attached to the Ultra Wide SCSI host adapter must have a unique SCSI identification ID number from 0 to 7 When SCSI devices are shipped from Dell the default SCSI ID numbers are assigned as follows computer s built in Ultra Wide SCSI host adapter is configured through the basic input output system BIOS as SCSI ID 7 ASCSI tape drive is configured as SCSI ID 6 the default ID number for a tape drive ASCSI CD ROM drive is usually configured as SCSI ID 5 NOTE There is no requirement that SCSI ID numbers be assigned sequentially or that devices be attached to the cable in order by ID number Device Termination SCSI logic requires that the two devices at opposite ends of the SCSI chain be terminated and that all devices in between be unterminated Before installing SCSI devices in the computer you must configure the terminators on the SCSI device s to con form to the following guidelines e Asingle SCSI device such as the standard CD ROM drive is terminated 9
208. w insertion force PAL programmable array logic LN load number PCI Peripheral Component Inter LIM Lotus Intel Microsoft Personal Computer Memory Ipi lines per inch International Association m meter s PGA pin grid array mA milliampere s POST power on self test mAh milliampere hour s ppm pages per minute MB megabyte s PQFP plastic quad flat pack MBR master boot record PS 2 Personal System 2 MDA monochrome display adapter PVC polyvinyl chloride MGA monochrome graphics adapter QIC quarter inch cartridge MHz megahertz RAM random access memory Inm millimeter s RAMDAC random access memory digital to ae millisecond s analog converter MS DOS Microsoft Disk Operating System REN tingereguival ncemumber MTBF eundum between nutes RFI radio frequency interference mV millivolt s RGB red green blue NIC network interface controller RON tead nly memory NiCad rpm revolutions per minute NiMH nickel metal hydride EIC reakumeelock NMI nonmaskable interrupt SCSI small computer system interface ns nanosecond s 9 second s NTES NT File System SIMM single in line memory module NVRAM nonvolatile random access MB server management Dus memory SNMP simple network management OS 2 Operating System 2 protocol OTP one time programmable SRAM static random access memory Abbreviations and Acronyms 3 Abbreviation or Acronym Description SVGA super video graphics array TFT thin film transistor tpi tracks pe
209. wer AC power receptacle 2 3 input connectors 9 3 power indicator illustrated 2 4 power source troubleshooting 2 4 power supplies troubleshooting 7 6 power switch illustrated 2 4 PowerEdge Expandable RAID Controller card hard disk drive installation 10 3 installing 10 4 problems help tools 11 1 with your order 11 4 product information 11 4 PWR CTRL jumper C 2 C 4 R RAM Test Group system diagnostics 5 10 random access memory See RAM real time clock See RTC removing and replacing battery on control panel 7 8 cooling fans 7 11 covers 7 2 drives in external bays 9 1 drives in internal bays 10 1 expansion cards 8 3 8 4 front bezel 7 4 front panel inserts 9 3 host adapter card 10 4 microprocessors 8 9 removing and replacing continued RTC chip 8 14 SCSI devices 9 4 SCSI hard disk drives 10 1 SIMMs 8 5 tape drives external 9 8 tape drives internal 9 7 9 8 reset button illustrated 2 4 returns 11 5 ribbon cables 7 4 9 3 RTC chip removal 8 15 replacing 8 14 troubleshooting 7 8 S safety instructions v safety precautions for preventing electrostatic discharge v 7 2 SCSI backplane board about 10 1 connectors C 8 C 10 location 10 2 SCSI devices See also drives tape drives hard disk drives about 10 1 10 2 10 3 10 4 10 6 cables 9 5 external configuring 9 5 external installing 9 4 ID numbers 9 4 partitioning 10 6 terminatio
210. work on the computer perform the following steps in the sequence indicated 1 Turn off the computer and all peripherals 2 Disconnect the computer peripherals and power supplies from their power sources Also disconnect any telephone or telecommunication lines from the computer Doing so reduces the potential for personal injury or shock 3 Touch an unpainted metal surface on the com puter chassis such as the power supply before touching anything inside the computer While you work periodically touch unpainted metal surface on the computer chas sis to dissipate any static electricity that might harm internal components In addition Dell recommends that you periodically review the safety instructions at the front of this guide Removing and Replacing the Computer Covers To troubleshoot problems inside the computer you need to remove one or both of the computer covers WARNING Due to high voltages and energy haz ards never operate the system without the covers installed WARNING The power supplies in this computer system produce high voltages and energy hazards which can cause bodily harm Only trained service technicians are authorized to remove the computer covers and access any of the components inside the computer Removing the Computer Covers Use the following procedure to remove a computer cover 1 Observe the Warning for Your Personal Safety and Protection of the
211. ystem Diagnostics 5 17 5 18 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Chapter 6 Checking the Equipment This chapter provides troubleshooting procedures for equipment that connects directly to the input output I O panel of the computer such as the monitor keyboard mouse or printer Before performing any of the procedures in this chapter see Checking Connections and Switches in Chapter 2 Then perform the troubleshooting procedures for the equipment that is malfunctioning You need the following items to perform the procedures in this chapter The Dell Server Assistant CD A blank formatted diskette system documentation NOTE When you see the question Is the problem resolved in a troubleshooting procedure perform the operation that caused the problem Troubleshooting the Monitor Troubleshooting video problems involves determining which of the following is the source of the problem Monitor and monitor interface cable Video memory Video logic of the computer or a video expansion card If information on the monitor screen is displayed in correctly or not at all complete the following steps to determine the problem 1 Turn on the system including any attached peripherals 2 Adjust the switches and controls as specified in the monitor s documentation to correct the video image including the horizontal and vertical posi tion and size Is t

Download Pdf Manuals

Related Search

Related Contents

Electrolux ER 2866 BN User's Manual  DS90 Marmitek  平成18年6月8日付薬食機発第0608003号（PDF：255KB）  Convertitore di segnale  Mod. ISTRUZIONI PER L`USO E L`INSTALLAZIONE  Southbend sb1016 User's Manual  

Copyright © All rights reserved. Failed to retrieve file