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Compaq 5bw284 Laptop User Manual

1. 8 8 Custom RESO Bers psonn etr e Rn e o PO RO M EI RA HE P Pr 8 9 ReSIOLO siet te or eire o eec tenu ERE Df een 8 10 DriVe 8 tnd iret e edo ii eb ees 8 10 Installing Drivers for New Hardware eene 8 10 Reinstalling 8 11 CHAPTER 9 Troubleshooting Guide Helpful Hills eene doc ep a a pan deed 9 1 Understanding This GUIde xcci cji erreichen intei s e tee erri 9 1 Troubleshooting Audio Problems sssssseeeeeenenee tenentes 9 2 Troubleshooting CD or DVD Problems esseseeeennne rnnt 9 4 Troubleshooting Disk and Disk Drive Problems senee 9 5 Troubleshooting Display Monitor Problems eee 9 8 Troubleshooting Fax Modem Problems senes 9 10 Troubleshooting Game Problems sss nnn nnn 9 12 Troubleshooting Hard Drive Problems sees 9 12 Troubleshooting Internet Access Problems seen 9 13 Troubleshooting Keyboard and Mouse Problems seen 9 14 Troubleshooting Memory Problems sss 9 16 Troubleshooting Power Problems seen 9 16 Troubleshooting Printer Problems see your printer manual for additional information
2. essent es Troubleshooting dre der e tt erected ed ee poe edet For More Information cccccccscsscssssssssscsssscsssseecsesessessseessesessecessesaesessesessesassesaeees Comments about this Guide seeeesceeeeeneennnenennnnnenntn tnn CHAPTER 2 Checking Your Connections Identifying the Front Components on Your Internet Identifying the Rear Components on Your Internet CHAPTER 3 Using the Compaq Internet Keyboard Using the Internet Button Suite sese Using the Multimedia Easy Access Buttons sene Using Additional Button Features of Your Keyboard Working with the Standard Keyboard Keys sse Keyboard Status HAMS sd o acertado iii ii Table of Contents CHAPTER 4 Introducing the Digital Creativity Imaging Center available on select models only Understanding Digital Interfaces sese 4 2 euni c ON 4 3 CHAPTER 5 Learning About Your CD ReWritable CD RW Drive available on select models only Understanding Your CD R and CD RW Media sese 5 1 Accessing the just burn User s Manual seen 5 2 The just burn CD Assistant sess nenne
3. Description Internet Support Allows you to access the Compaq Service and Support Web page for your country Compaq s Service and Support Web page provides you with software updates maintenance tips and tools to help make using your Internet PC easier available in selected countries only Allows you to perform a Full Custom or Typical Restore These options allow you to either restore your Internet PC to its original factory condition or selectively restore certain drivers and applications QuickRestore Provides anti virus scanning and free software updates for one year through the Internet For more information on computer viruses and how to run McAfee Anti Virus software refer to the Identifying and Removing Computer Viruses section of this guide McAfee Anti Virus Compaq Remote Support available in select regions If you ever need answers to your computing problems Compaq Remote Support allows you to connect directly to a support technician using your computer modem These technicians can remotely diagnose and cure most of your computer problems You can watch your monitor and talk directly to the service technician on the telephone while they are resolving your issue To use Compaq Remote Support complete the following steps 1 When you experience a problem not addressed in this guide call the Compaq Customer Support number for your region The number is listed in the Compaq Warranty Statement or the Ser
4. 9 19 Contacting a Compaq Authorized Service Provider essen 9 22 Index Chapter 1 Using this Guide 1 1 Using this Guide Thank you for buying a Compaq Internet PC This Feature Guide will help you to familiarize yourself with the features of your Internet PC as well as information on how to upgrade your computer Please take a moment to familiarize yourself with the special text and messages used throughout this guide Special Text The examples below explain the specially formatted text used in this guide Keyboard key names appear in bold type Home End Backspace Tab Keyboard keys that must be pressed at the same time to perform a task appear in bold type with a plus between the key names Ctrl Home Drives appear as capital letters drive C Folder names appear with initial capital letters Favorites File names appear in italics with an initial capital letter Setup exe Command line statements appear in lower case bold type a install Names of icons appear in bold type followed by a picture of the icon My Computer B icon Menu items appear in bold type Programs Accessories 1 2 Using this Guide Special Messages The following words and symbols have special meaning in this guide x Y HINT Helpful hints that will make using your computer easier and faster Ly NOTE Important information concerning the operation of your Internet PC CAUTION Failure to follo
5. Close all programs 2 Remove all diskettes and CDs From the Windows Taskbar click the Start button click Shut Down select Shut Down and then click OK Unplug the computer power cord from the electrical outlet Disconnect all cables and power cords from the back of the computer Remove the computer cover Si QN Cn To add a 5 25 hard drive place the new hard drive in the top drive compartment and secure the drive with the side retaining screws as shown Top Compartment Drive Retaining Screws Ly NOTE The view shown may differ slightly from your Internet PC 7 18 Upgrading Your Internet PC 8 To add a 3 5 hard drive place the new hard drive in the top drive compartment and secure the drive with the bottom retaining screws ia WE Drive Retaining Screws View 2 Ly NOTE The view shown may differ slightly from your Internet PC 9 Locate and connect the spare power supply cable Spare power supply cables are provided with the system 10 Locate the data cable that is connected to the primary hard drive installed in the lower slot of the drive cage under the diskette drive This data cable is equipped with a spare connector approximately midway down the cable Carefully insert the connector into the receptacle on the back of the secondary hard drive 11 Replace the computer cover 12 Refer to the manufacturer s instructions supplied with the new device to complete the necessary sof
6. If you wish to manually turn on Compaq Service Connection complete the following steps 1 Double click the Compaq Support icon on the Windows desktop 2 Double click the Service Connection icon 8 6 Understanding Your Service and Support Options NOTE If the Service Connection icon is visible in the Windows Taskbar the service is already active The Compaq Service Connection will remain active and will be ready to perform updates when you log on the Internet To turn off Compaq Service Connection complete the following steps 1 Right click the Service Connection icon on the Windows Taskbar 2 Select Shutdown Compaq Service Connection How it Works The Compaq Service Connection software operates in the background while you are performing other tasks on your computer You will only be aware that it is working when a Notice is displayed If you are actively using your modem when the Compaq Service Connection software initiates an update it waits until the modem is idle before downloading any information You will not be interrupted while using your Web browser or e mail programs When a Notice is displayed complete the following steps to obtain the update 1 Double click the Notice usually displayed as a rotating Q to reveal the update identification 2 Install postpone or delete the download by clicking the appropriate button e If you ignore the Notice it will disappear after a minute or two
7. Do not attempt to install your printer cartridge by moving the printer carriage manually 1 Onthe Window taskbar click Start 2 Click Programs 3 Selectthe printer model you have installed on your PC Select the Cartridges tab In the Cartridge pull down box choose the cartridge you want to install 6 Inthe Action pull down box select the action you want 7 Click Install Reinstall Cartridge The cartridge carriage moves to the loading position in the middle of the printer 8 Liftthe printer access door Remove the old cartridge if necessary and install the new cartridge 10 Close the printer access door 11 Click Continue Printer seems to be The print cartridge may be out Replace the cartridge by following the printing but no of ink directions in the preceding box characters appear on the paper Print cartridge nozzle may be Be sure the tape covering the nozzle of the blocked print cartridge has been removed 9 20 Troubleshooting Guide Symptom Poor print quality Printer Problem Cartridge may be running out of ink Solution Replace cartridge by following the preceding directions Cartridge nozzles may need 1 Click Start Cleaning 2 Click Programs 3 Select the printer model you have installed on your PC Select Printer Control Click the Cartridges tab Select Clean Print Nozzles The Cleaning pattern prints 7 Follow the test instructions on the scre
8. Solution Screen is blank and Monitor power cable is not Reconnect the monitor s power plug on monitor power light connected to monitor or wall rear of monitor and wall outlet is not lit outlet Screen is blank Monitor is not turned on Press the monitor s Power button Monitor connector cable is not Inspect the monitor s video connector for properly connected to rear of bent pins If bent pins do not exist Internet PC reconnect the monitor connector cable on rear of Internet PC Screen saver is enabled Press any key or move mouse to make screen display Internet PC is in Sleep mode Press the Power button to wake your This mode is identified when Internet PC the power status light on the front of your Internet PC turns amber If you are using a Flat Panel Call a Compaq Authorized Service Monitor available on select Provider Refer to your Warranty Statement models you may need a for details Digital Video Interface and connector Symptom Display only fills part of the screen Display Problem If you are using a Flat Panel Monitor available on select models your resolution settings are not set properly Troubleshooting Guide 9 9 Solution 1 On the Taskbar click the Start button and point to Settings Click Control Panel Double click Display Click the Settings tab In the Display area click the resolution slider for the Screen and drag it to the right Repeat
9. 60 CAUTION Do not dispose of batteries with general household waste To dispose of them or recycle them use the public collection system in accordance with local regulations or return them to Compaq an authorized Compaq Partner or the point of sale In North America dispose of nickel metal hydride or lithium ion batteries by taking advantage of the Compaq battery recycling program You will be provided with a postage paid battery pack mailer pre addressed to a reclamation facility where the metals are recycled Upgrading Your Internet PC 7 25 Removing and Inserting a Battery To remove and insert a battery complete the following steps Read all the manufacturer s documentation for the new drive Close all programs Remove all diskettes and CDs BRE em From the Windows Taskbar click the Start button click Shut Down select Shut Down and then click OK Unplug the computer power cord from the electrical outlet Disconnect all cables and power cords from the back of the computer Remove the computer cover 9o cd gusce To remove the battery push in the direction of arrow then lift the battery out as shown by arrow om Removing the Battery 7 26 Upgrading Your Internet PC 9 To insert a battery slide the edge of the battery under the clips and then press it firmly into the battery compartment Inserting a Battery 10 Replace the computer cover Chapter 8 Understanding Your Service
10. Using the Compaq Internet Keyboard 3 5 Using Additional Button Features of Your Keyboard Your Internet Keyboard is equipped with several special purpose buttons All Other Countries Outside the United States Quick Print enables you to quickly print from your Microsoft compatible programs This button is programmable Quick Print enables you to quickly print from your Microsoft compatible programs This button is programmable Launch enables you to launch Microsoft Works Microsoft Word depending on your computer This button is programmable Built In Technician allows you to S open the Built In Technician Minus allows you to decrease the volume of your PC audio Mute button allows you to temporarily mute your PC audio gt Plus allows you to increase the volume of your PC audio Sleep puts your computer into a Sleep puts your computer into a low power state as well as wakes low power state as well as wakes C your computer The light on the your computer The light on the Sleep button glows green when Sleep button glows green when Minus allows you to decrease the volume of your PC audio Mute button allows you to temporarily mute your PC audio Plus allows you to increase the volume of your PC audio the system is awake and amber the system is awake and amber when the system is asleep when the system is asleep 3 6 Using the Compaq Internet Keybo
11. 7 13 chassis cage 7 4 diskette or zip drive 7 19 expansion cards 7 9 hard drive 7 15 memory modules 7 21 real time clock battery 7 24 removing a battery 7 25 removing the cover 7 5 replacing the cover 7 6 video animation 4 3 VideoWave 4 3 virus McAfee Anti Virus 8 2 volume Z troubleshooting 9 2 Zip disk troubleshooting 9 7 Zip drive 9 7 troubleshooting 9 7 Index 3 Index 4
12. Drive Eject Button Zip Drive available on select models only Zip Drive Activity Light Eject Button Power Button Digital Creativity Imaging Center available on select models only 2 4 Checking Your Connections Identifying the Rear Components on Your Internet PC Component Scroll Mouse AC Power Connector Internet Keyboard ex USB Ports 2 QJ SVGA Monitor Port cA Parallel Printer Port Digital Flat Panel Monitor Port available on select models only lolol Serial Port IEEE 1394 Connector Microphone TV Out or PHONE Modem Line Out The appearance of your modem may vary or LINE Modem Line In The appearance of your modem may vary 4 Game Port Ce or Audio In or Audio Out For more information on the 56K V 90 PCI modem refer to the Learning About Your Modem section in the Reference Manual supplied with your computer for information on the digital modem refer to the Introducing the Compaq Digital DSL 56K Modem section in the Reference Manual Using the Compaq Internet Keyboard 3 1 Chapter 3 Using the Compaq Internet Keyboard Your Compaq Internet Keyboard offers an assortment of Easy Access buttons that make accessing the Internet and using your favorite software programs easier and faster Along with the standard computer keyboard the Internet Keyboard provides the following e Internet Button Suite e Multimedia Easy Access buttons Using the Internet Button Su
13. HINT Plug and Play PCI cards are automatically recognized and resourced upon installation by the Microsoft Windows operating system and Basic Input Output System BIOS x Y The operating system and the BIOS do not automatically recognize ISA cards The card jumper settings may require manual adjustment based on your currently available system resources such as the IRQ Interrupt ReQuest and DMA Direct Memory Access Then you must adjust the operating system settings to reflect these resource settings according to the card manufacturer s instructions Inserting an Expansion Card To install a card complete the following steps 1 Read all the manufacturer documentation for the new card 2 Close all programs 3 Remove all diskettes and CDs 4 From the Windows Taskbar click the Start button click Shut Down select Shut Down and then click OK Unplug the computer power cord from the electrical outlet Disconnect all cables and power cords from the back of the computer 7 Remove the computer cover 7 10 Upgrading Your Internet PC 8 Using a screwdriver remove the expansion card retention bracket and the retaining screws 9 Atone end of the slot cover position a regular screwdriver at the bend in the slot cover and strike the handle of the screwdriver to push the end of the slot cover slightly inward Removing the Expansion Card Retention Bracket Ly NOTE The view shown may differ sl
14. However the update will still be available for you to download at any time during the next 10 days e Ifyou have not downloaded the update within 10 days it will automatically be cancelled To view the updates you have downloaded and the updates that are still available double click the Compaq Support icon on the Windows desktop then double click the Service Connection icon The window displays a list of updates and highlights in bold the updates that have not yet been accepted Understanding Your Service and Support Options 8 7 Compaq Service Connection Privacy and Data Security Statement Compaq Service Connection is committed to providing you with beneficial software updates and information To provide you with these updates and information non personal information limited to your computer model number serial number and software ID files is communicated to the Compaq server Files sent to your PC are protected by a personalized security number similar to a Personal Identification Number PIN to ensure that you receive the correct information Compaq Service Connection does not access share or send any personal information files or data on your system over the Internet If you no longer wish to receive updates from Compaq Service Connection you can turn it off at any time Internet Support The Internet Support 2 icon allows you to access the Compaq Service and Support Web page for your country The Compaq Service and
15. Internet PC for information about its components After approximately one minute a Summary window with the component information is displayed A row of icons is located at the top of the window Clicking these icons displays information about the components being tested Refer to the following table for descriptions of the tabs Compaq Diagnostics Tab Description Overview Contains information about your computer Test Selects the devices you want tested Status Shows progress of tests and faults detected Log Shows a record of all device tests and detailed results Error Reports details of errors detected 8 4 Understanding Your Service and Support Options Testing Equipment You may conduct a Quick Complete or Custom test If you choose the Quick test it can be run in either the Interactive or Unattended mode Complete or Custom tests are completed only in the interactive mode since they test the audio and video components of your Internet PC You must be present to confirm the test results Complete testing takes about 10 minutes The Test tab has the following main regions Type of Test Test Mode an Information Window and a Component List under the Type of Test box The Component List resembles Windows Explorer Click the to open a component folder then the component to get information about it The information window may show further tests that can be performed on certain components You can request any or all of these
16. Your Internet 7 21 Adding or Replacing Memory Modules Installing Additional Memory Adding memory can improve computer and software performance Contact a Compaq Authorized Service Provider for information on compatible memory module types as well as memory module installation To determine the amount of memory currently installed on your computer complete the following steps 1 From the Windows Taskbar click the Start button select Settings and then select Control Panel 2 Double click the System icon 3 Select the General tab Please be advised that the amount of memory displayed may not include the amount of memory automatically allocated for video display functions NOTE If you use non Compag memory modules you must ensure that they are installed by a Compaq Authorized Service Provider to preserve your Warranty rights To add memory complete the following steps Read all the manufacturer documentation for the new memory Close all programs Remove all diskettes and CDs rod oM ode From the Windows Taskbar click the Start button click Shut Down select Shut Down and then click OK CA Unplug the computer power cord from the electrical outlet Disconnect all cables and power cords from the back of the computer 7 Remove the computer cover 7 22 Upgrading Your Internet PC 8 Locate the memory module slots These slots are shown in the graphic below Memory Module Slots Upgrading Yo
17. a program moves back one window or cancels a command depending on the program you are using Key Button F1 F12 Home Insert Page Up Page Down Pause Print Sern Scroll Lock Shift Using the Compaq Internet Keyboard 3 7 Description Function keys are assigned specific tasks depending on the program you are using Some tasks include shortcuts spelling and grammar and activating the menu bar Refer to Help for details on specific key combinations Home moves the cursor to the beginning of the text line table cell or document Home can also be used in combination with other keys Insert switches typing between insert and overtype modes For example after pressing this key new text is either inserted into the current text or replaces it Page Up Page Down moves the cursor or the page up or down Pause temporarily stops screen scrolling The effect depends on the program you are using Print Screen prints the displayed screen in most programs Scroll Lock prevents automatic scrolling in some programs and allows scrolling to be controlled by the arrow keys The Scroll Lock light on the keyboard glows when this key is activated The effect depends on the program you are using Shift is frequently used in combination with other keys The effect depends on the program you are using 3 8 Using the Compaq Internet Keyboard Keyboard Status Lights Status lights provide information about your computer s
18. displayed Once the Full Restore is complete you will need to provide the startup information again to reinstall Windows This information includes the Product Key number from the cover of the Microsoft Windows 98 Getting Started guide your time zone the time and the date Custom Restore Custom Restore allows you to select the Compaq drivers or applications you want to re install without reformatting your hard drive To perform a Custom Restore on your computer complete the following steps 1 Insert the QuickRestore CD into your CD or DVD drive The CD will automatically start and the QuickRestore main menu is displayed Click the Custom Restore button The Custom Restore is displayed Click the icon representing the application or driver you want to re install A progress bar indicates that the software is installing Once the Custom Restore is finished a Restart window is displayed and it will prompt you to restart your computer Click the OK button Repeat this procedure to re install as many drivers and applications as you need Once you have re installed all the drivers or applications you need remove the QuickRestore CD from your CD or DVD drive 8 10 Understanding Your Service and Support Options Typical Restore Typical Restore re installs your basic drivers and applications that were originally installed on your computer It will not reformat your hard drive or destroy data CAUTION If you have not copie
19. how to shut down using your keyboard Mouse will only move vertically or horizontally Mouse roller ball is dirty Remove roller ball cover from bottom of mouse and clean with mouse cleaning kit available in most computer stores Mouse needs repair Replace mouse Call a Compaq Authorized Service Provider See your Warranty Statement for details 9 16 Troubleshooting Guide Troubleshooting Memory Problems Symptom Memory parity error Memory Problem Wrong memory modules were used in upgrade Solution Review Upgrading Your Internet PC that came with your Internet PC to verify the correct type of memory modules to use Memory modules failed Call a Compaq Authorized Service Provider Refer to your Warranty Statement for details Troubleshooting Power Problems Symptom Internet PC will not turn on Power Problem Power button on the front of your Internet PC has not been pressed Solution Press the Power button on the front of your Internet PC Power plug is not properly connected to back of Internet PC or wall outlet Reconnect the power plug to rear of Internet PC and wall outlet Line voltage selection switch is not in the proper position for your region 115V 230V Refer to Checking Your Connections in the User s Guide or call a Compaq Authorized Service Provider for assistance Refer to your Warranty Statement for details Wall outlet
20. is damaged Replace the damaged diskette Diskette drive has failed Call a Compaq Authorized Service Provider Refer to your Warranty Statement for details Symptom Diskette drive cannot read a diskette Troubleshooting Guide 9 7 Diskette Drive or Zip Drive Problem Diskette is not formatted Solution Format the diskette by following these steps 1 Double click the My Computer 8 icon on the desktop Select the 3 1 2 Floppy A drive Click File and point to Format 4 Select desired options and click Start to begin formatting the diskette The wrong diskette type is being used Check the type of drive you have and use the correct diskette type Diskette drive has failed Call a Compaq Authorized Service Provider Refer to your Warranty Statement for details Zip drive available on select models cannot read a disk Windows does not detect Zip driver Reinstall your Zip drive driver Wrong disk is being used Verify the disk you have inserted is a Zip disk and is compatible with your Zip drive Windows is not enabled Zip drive cannot be used in DOS mode Zip drive available on select models indicator light continuously blinks Zip disk is not inserted properly Push the Disk Eject button to remove disk and then reinsert it 9 8 Troubleshooting Guide Troubleshooting Display Monitor Problems Display Symptom Problem
21. power supply and data cables Refer to the following graphics for assistance in identifying power supply and data cables z a HINT If you must disconnect a cable mark the cable with a piece of masking tape W labeled with the name of the device for future reference Power Supply Cables Power supply cables usually have a white connector that consolidates several colored wires Typical Power Supply Cable Ly NOTE The view shown may differ slightly from your Internet PC 7 8 Upgrading Your Internet PC Data Cables Data cables are thin wide cables that usually have black connectors Typical Data Cable Ly NOTE The view shown may differ slightly from your Internet PC Upgrading Your Internet PC 7 9 Installing an Expansion Card Expansion cards such as a scanner card or a modem increase the capabilities of your computer There are many different types of expansion cards available on the market Before purchasing an expansion card or equipment that requires the installation of an expansion card ensure that the new card and equipment is compatible with your Internet PC Determining Expansion Card Compatibility The types of cards compatible with your Compaq 7800 Series Internet PC include the following e Plug and Play Peripheral Component Interconnect PCI cards e Industry Standard Architecture ISA cards available on select models only e Accelerated Graphics Port AGP cards available on select models
22. save all data close all programs and restart your Internet PC If the error message returns you may need to back up your personal data and use the Quick Restore utility See Understanding Your Service and Support Options for details A WARNING Quick Restore reformats your hard drive all files will be lost Non system disk or A diskette that does not When drive activity stops remove the disk error message contain system files needed to diskette and press the spacebar Your is displayed start your Internet PC has Internet PC will start up been inserted in drive Disk error has occurred Restart your Internet PC If the error returns see the next problem System files have been damaged System files have been 1 Insert a startup disk in the diskette damaged drive Restart your Internet PC At the A prompt type SYS C and press the Enter key The following message will be displayed SYSTEM TRANSFERRED This task will restore the system files to your hard drive 4 Restart your Internet PC Hard drive has failed Call a Compaq Authorized Service Provider Refer to your Warranty Statement for details Troubleshooting Guide 9 19 Troubleshooting Printer Problems see your printer manual for additional information Printer Symptom Problem Solution Printer prints only in Printer cartridge is out of black Replace the printer cartridge red or colors other ink A than black
23. shutdown procedure Reconnect the speakers Refer to the Compaq Hardware and Software Setup poster for detailed instructions Volume has been muted On the Taskbar click the Volume lt icon and clear the Mute check box Internet PC is in Sleep mode This is identified when the power status light on the front of your Internet PC turns amber Press the Power button to wake your Internet PC Windows does not detect audio driver 1 the Taskbar click the Start button and point to Settings Click Control Panel Double click the System B icon Click the Device Manager tab Click the plus sign next to Sound video and game controllers and select the installed audio driver Click the Remove button and click OK Restart your Internet PC and let Windows redetect the audio driver doo um Sound is too low Volume is too low Click the Volume X icon on the Taskbar and click the Volume slider bar and then drag it up or press the Volume Up button on your Compaq Internet Keyboard Sound is distorted Volume is too high Click the Volume X icon on the Taskbar and click the Volume slider bar and drag it down or press the Volume Down button on your Compaq Internet keyboard Speakers may be damaged Call a Compaq Authorized Service Provider See your Warranty Statement for details Symptom Audio recordings from digital video camera sound is distorted A
24. the Start button Click Shut Down Select the Shut down option and click OK 5 After the shutdown is complete reconnect the keyboard connector on the rear of your Internet PC and restart the computer Program in use has stopped responding to commands Shut down your Internet PC using your mouse Refer to the problem Keyboard connector is not properly connected Symptom Troubleshooting Guide 9 15 Keyboard and Mouse Problem Keyboard needs repair Solution Call a Compaq Authorized Service Provider Refer to your Warranty Statement for details Mouse does not respond to movement or is too slow Mouse connector is not properly connected Shut down your Internet PC using your keyboard 1 Press the Ctrl and Esc keys simultaneously 2 From the Windows Start menu use the arrow keys to select Shut Down and press the Enter key 3 Select the Shut down option you may need to use the arrow keys to select it 4 Click OK After the shutdown is complete reconnect the mouse connector on the rear of your Internet PC and restart the computer Mouse roller ball is dirty Remove roller ball cover from bottom of mouse and clean with mouse cleaning kit available in most computer stores Program in use has stopped responding to commands Shut down your Internet PC using your keyboard Refer to the problem Mouse connector is not properly connected for details on
25. Finalize Disc Option box to change the default setting a HINT To test the system performance Compaq recommends using the Emulate Only option located on the Options screen when recording a new CD R or using Y computer system for the first time This allows you to perform a test run before actually recording CD backup CD backup will create personal backups of almost any CD quickly and easily If you only have a CD RW drive your hard drive will act as temporary storage until you insert a destination CD R or CD RW disc and write to it If your Internet PC is equipped with an additional CD or DVD ROM drive you can write directly between the drives to create a personal CD backup just data just data easily creates data CDs which can be read on almost any computer and operating system Your Internet PC can use your hard drive for temporary storage of files enabling you to copy from one disc to another if you have only a CD RW drive If your PC is equipped with both a CD or DVD ROM drive and a CD RW drive you can choose to write data directly between the two drives Use these CDs instead of diskettes to transfer files from one computer to another Additionally you can use just data to back up and share MP3 files and other compressed digital audio files with other PCs However you cannot play these CDs on an audio CD player For more information about using these tools refer to the online user s manual 5 4 Learning About You
26. Shut Down select Shut Down and then click OK Unplug the computer power cord from the electrical outlet Disconnect all cables and power cords from the back of the computer Remove the computer cover b iua ove Refer to the drive manufacturer s instructions when inserting the secondary hard drive into the bottom slot of the drive cage 7 16 Upgrading Your Internet PC 8 Secure the drive in the drive cage by inserting the drive retaining screws supplied with the new hard drive Drive Retaining Screws View 1 Ly NOTE The view shown may differ slightly from your Internet PC 9 10 11 12 Locate and connect the spare power supply cable Spare power supply cables are provided with the system Locate the data cable that is connected to the primary hard drive This data cable is equipped with a spare connector approximately midway down the cable Carefully insert the connector into the receptacle on the back of the secondary hard drive Replace the computer cover Refer to the manufacturer s instructions supplied with the new device to complete the necessary software installation Upgrading Your Internet 7 17 Installing a Secondary Hard Drive in an Internet PC with an Open Top Drive Compartment If your Internet PC has the primary hard drive installed in the lower slot of the drive cage under the diskette drive and the top drive compartment is open complete the following steps
27. Support Web page provides you with tools and information to help make using your Internet PC easier than ever available in selected countries only To access the Service and Support Web page complete the following steps 1 Make sure your computer is connected to the Internet 2 From the Windows desktop double click the Compaq Support icon 3 Double click the Internet Support 2 icon A window will display icons representing flags of various countries 4 Click on the icon that represents your country s flag You will be connected to your country s specific Service and Support web page x HINT You can also access Internet Support through the Instant Answer button M available on select models on your keyboard 8 8 Understanding Your Service and Support Options QuickRestore Compaq provides you with the ability to restore your system at any time with QuickRestore QuickRestore has three types of restore options Full Restore Custom Restore or Typical Restore The following table describes each type of QuickRestore QuickRestore Restore Description Reformats your hard drive and returns your computer to its original Full Restore factory installed software state Allows you to select certain Compaq drivers or applications you want Resin to re install without reformatting your hard drive Re installs your basic Compaq drivers and applications without Typical reforma
28. The information in this guide is subject to change without notice COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING PERFORMANCE OR USE OF THIS MATERIAL This guide contains information protected by copyright No part of this guide may be photocop ied or reproduced in any form without prior written consent from Compaq Computer Corporation 1999 Compaq Computer Corporation All rights reserved Printed in the U S A Brazil Canada Japan Korea Singapore Taiwan and the U K Compaq and Presario are registered in the U S Patent and Trademark Office Microsoft MS DOS and Windows are registered trademarks of Microsoft Corporation The software described in this guide is furnished under a license agreement or nondisclosure agreement The software may be used or copied only in accordance with the terms of the agreement Product names mentioned herein may be trademarks and or registered trademarks of their respec tive companies 205978 001 COMPAQ Internet PC Features Guide 7800 Series Table of Contents Table of Contents CHAPTER 1 Using this Guide Special m S Special MeSSageS t rt ee ete eet iste be et e e tee ferens Eocating Helpz S e aee GloSSaty etre e aoe tle aded eb eet ee ee ive Foes Service and Support Guide
29. all location where the fax is being sent and ask if the fax machine has paper Internet PC needs repair Call a Compaq Authorized Service Provider Refer to your Warranty Statement for details 9 12 Troubleshooting Guide Troubleshooting Game Problems Games Symptom Problem Solution Game crashes Minimum hardware or Review the game documentation or frequently software requirements set by packaging for minimum requirements Game manufacturer have not been met Game was not set up properly Reinstall the program noting any settings when installed and default selections that pertain to your Internet PC and restart the game Graphic distortion or Incorrect version of game Contact game manufacturer for updated blank screen exists version of game during game s introduction Troubleshooting Hard Drive Problems Hard Drive Symptom Problem Solution Internet PC seems to Program in use has stopped Attempt a normal Windows shutdown have locked up responding to commands If this fails restart your Internet PC by pressing the Power button for 4 or more seconds to power it off To restart your Internet PC press the Power button again Hard drive error Part of hard drive has failed Run the Windows Maintenance Wizard to message is repair the drive Refer to Maintaining Your displayed Internet PC in the User s Guide Hard drive fault Part of hard drive has potential Call a Compaq Authorize
30. and Support Options 8 1 Understanding Your Service and Support Options Your Internet PC has many tools to make computing easier If you have a computer problem or question check the following resources for answers e Review the Troubleshooting section in this guide for suggestions on how to fix the problem e Review the tools in this section to find answers e Look in the Compaq Warranty Statement included with your computer or Service and Support Card to find your regional Compaq Service telephone number Compaq Support Double clicking the Compaq Support icon located on the Windows desktop provides access to the following tools Compaq Remote Support not available in all locations Compaq Diagnostics System Record Compaq Service Connection Compaq Support Tools Description Allows most of your computer problems to be remotely diagnosed and cured by a Compaq technician With this tool technicians can talk to you at the same time they are resolving your computer issue Diagnoses problems with your Internet PC This software provides an easy way to check attributes of your Internet PC Reports all of the devices that came with your Internet PC and all of the devices you have added or changed since you purchased your Internet PC Provides automated software updates and general information on using your Internet PC 8 2 Understanding Your Service and Support Options Compaq Support Tools
31. ard Working with the Standard Keyboard Keys The standard keyboard has four major types of keys e main keys typewriter style e function keys F1 through F12 e arrow keys gt NW e numeric keys calculator style Some keys have special functions either alone or when combined with other keys The functions may vary depending on the programs you are using Refer to Help to learn how these keys can be used in combination with other keys to develop shortcuts in your programs Key Button Description lt Arrow moves the cursor left right up and down ap Windows opens the Start menu E Windows Application usually has the same effect as a right mouse click Alt is frequently used in combination with other keys By pressing Alt the Alt focus moves from the cursor to the menu bar The effect depends on the program you are using Backspace moves the cursor left one space and deletes the character in Backspace that space Caps Lock capitalizes all letters when typed The Caps Lock light on the Caps Lock LE keyboard glows when the key is active Ctrl Control is normally used in combination with other keys The effect depends on the program you are using Delete deletes the character to the right of the cursor and moves the Delete following text left one space End moves the cursor to the end of the text line table cell or document It End NS can also be used in combination with other keys Esc Esc exits
32. b page filled with local weather news sports and financial information Instant Search accesses a default Web site that helps you locate information on the Internet Using the Compaq Internet Keyboard 3 3 All Other Countries Outside United States the United States Online MarketPlace takes you to an electronic shopping experience Compaq has partnered with several companies to provide you with the convenience of catalog shopping at the touch of a button Instant Answer provides you with a central location to obtain specific information about your Internet PC Secure E Commerce Featured Web Site takes you to an electronic shopping experience Compaq has partnered with several companies to provide you with the convenience of catalog shopping at the touch of a button Retail Central provides an instant connection to your computer store and a variety of leading consumer companies NOTE For the Internet Button Suite to operate you must be connected to the Ly Internet Until you set up your Internet service provider ISP each Internet button will launch the Compaq Internet Setup process 3 4 Using the Compaq Internet Keyboard Using the Multimedia Easy Access Buttons The Multimedia Easy Access buttons allow you to easily do the following control your CDs and DVDs change the volume skip tracks mute the sound eject or load CDs and DVDs Ly NOTE These buttons are not programmable
33. bout the topics discussed in this Feature Guide please visit the Compaq Web Site at www compaq com 1 4 Using this Guide Comments about this Guide Compaq Computer Corporation welcomes comments and suggestions you may have concerning this guide Send correspondence to the following address COMPAQ COMPUTER CORPORATION ATTN DOCUMENTATION PROGRAM MANAGER MAIL CODE 060504 20555 SH 249 HOUSTON TX 77070 NOTE This address is for comments and suggestions only It is not for the purpose of obtaining technical assistance Chapter 2 Checking Your Connections Checking Your Connections 2 1 The following graphics show how to connect devices to your Internet PC and to identify all connectors 4 e Q E BD A Compaq 7800 Series Internet PC Rear Connectors Select model will have ONE Phone Jack connector only Ly NOTE The view shown may differ slightly from your Internet PC 2 2 Checking Your Connections Identifying the Front Components on Your Internet PC Internet PC Front Components Ly NOTE The view shown may differ slightly from your Internet PC 2 Checking Your Connections 2 3 Components CD DVD or CD RW Drive DVD and CD RW Drive available on select models only location of the CD RW Drive may vary CD DVD or CD RW Drive Eject Load Button Pressure point used to open the door Diskette Drive Diskette
34. ct CD 1 Onthe Taskbar click the Start button or DVD driver and point to Settings 2 Click Control Panel and double click System icon Click the Device Manager tab Click the next to the CD or DVD disc and select the installed driver 5 Click the Remove button and click OK twice 6 Restart your Internet PC and let Windows redetect the CD or DVD driver Troubleshooting Guide 9 5 Troubleshooting Disk and Disk Drive Problems Symptom Not reading drive Abort Retry Fail message appears Diskette Drive or Zip Drive Problem A non formatted diskette has been inserted Solution Format the diskette by following these steps 1 Double click the My Computer B icon on the desktop Select the 3 1 2 Floppy A drive Click File and point to Format Select desired options and click Start to begin formatting the diskette Diskette is damaged Replace the diskette with a new one Non system disk or disk error message is displayed A diskette that does not contain system files needed to start your Internet PC has been inserted in drive When drive activity stops remove the diskette and press the spacebar System should start up System files have been damaged 4 Insert a startup disk in the diskette drive Restart your Internet PC At the AX prompt type SYS C and press the Enter key The following message is displayed SYSTEM TRANSFERRED This task wi
35. d Service protection error to fail or could already have Provider Refer to your Warranty Statement message is failed for details displayed Insufficient memory All memory in Internet PC is Close one or more programs and retry message is being used by open programs It may also be necessary to restart displayed and memory is needed for Windows to recover memory should this desired task fail Troubleshooting Guide 9 13 Troubleshooting Internet Access Problems Symptom Cannot connect to the Internet Internet Problem Internet Service Provider ISP account is not set up properly Solution Verify Internet settings or contact your ISP for assistance Modem is not set up properly Reconnect the modem verifying the following connections Telephone Line to Telephone for external phone sets and Telephone Line to Wall Jack from Internet PC to wall Web browser is not set up properly Verify your Web browser is installed and set up to work with your ISP Internet keyboard failed Call a Compaq Authorized Service Provider Refer to your Warranty Statement for details Cannot automatically launch Internet programs If using America Online AOL as your ISP you must log in to AOL before some programs will start Log in to AOL and launch your desired program Cannot use the Internet because the fax modem is busy or no dial tone found Telephone or modem line connections a
36. d or backed up your personal files software or other data onto diskettes they will be permanently deleted To perform a Typical Restore complete the following steps 1 Insert the QuickRestore CD into your CD or DVD drive The CD will automatically start 2 Click the Typical Restore button The Typical Restore menu is displayed 3 Click the Start button to begin the Typical Restore Once the Typical Restore is finished it will prompt you to restart the computer Creating a QuickRestore Recovery diskette QuickRestore is installed on your hard drive However you will need to create a QuickRestore Recovery diskette in case you are ever unable to start your computer properly To create a QuickRestore Recovery diskette complete the following steps 1 From the Windows desktop double click the Compaq Support a icon 2 Select Compaq Support then double click the Compaq Recovery Disk Creator The Welcome to Compaq Direct QuickRestore Recovery Diskette Creator screen is displayed 3 Click the OK button The Create Compaq Recovery Diskette screen is displayed User will be prompted to insert a diskette into the drive 4 Insert a 3 5 inch high density formatted diskette into the drive and click OK Compaq Recovery Disk Creator will begin creating the recovery diskette for you 5 When Compaq Recovery Disk Creator has finished creating the recovery diskette store the QuickRestore Recovery diskette in a safe place for
37. emergency use Understanding Your Service and Support Options 8 11 Using the QuickRestore Recovery diskette Use the QuickRestore Recovery diskette if you are unable to start your computer The diskette will help you to get your computer up and running again To run the QuickRestore Recovery diskette complete the following steps 1 Place your QuickRestore CD in the CD Drive and your QuickRestore Recovery diskette in the diskette drive 2 Turn off your PC using the power button 3 Turn your PC on using the power button 4 Follow the instructions on your screen 5 Eject your QuickRestore Recovery diskette and QuickRestore CD 6 Restart your system Drivers Installing Drivers for New Hardware If you add new hardware such as a printer or a gamepad to your computer you may be prompted to insert the Windows Installation CD or diskettes If this occurs complete the following steps 1 At the Add New Hardware Wizard click Next to being installing the drivers and files necessary to make the new hardware work Select the Search for the best driver for your device Recommended option and click Next Select the Specify a location option If C WINDOWS OPTIONS CABS 15 not displayed in the drop down box either select it from the drop down menu or type it in the box and click Next The Add New Hardware Wizard will begin installing the necessary files and drivers for the new hardware When the Add New Hardware Wizard comple
38. en to obtain satisfactory print quality You may need to run the test as many as three times 8 If the print quality is not satisfactory reinstall the print cartridge and rerun the test 9 Ifthe quality is still unsatisfactory wipe the print cartridge nozzles Cartridge needs to be aligned 1 Click Start 2 Click Programs Select the printer model you have installed on your PC Select Printer Control Select the Cartridges tab Click the Align Cartridges button The cartridge alignment page prints Follow the instructions on the screen to test and correct the alignment of your print cartridge 7 Click OK Symptom Poor print quality Printer Problem Drivers are improperly installed Troubleshooting Guide 9 21 Solution Uninstall and reinstall the printer drivers To uninstall the printer drivers complete the following steps 1 the Window taskbar click Start 2 Click Programs 3 Select your printer model 4 Click Uninstall Drivers 5 Follow the instructions on the screen The program will uninstall your printer drivers To reinstall the printer drivers insert the Inkjet Printer Driver CD that came with your printer into the CD ROM drive On some systems the installation program will run automatically if you follow the instructions on the screen To run the setup program manually complete the following steps 1 From the Windows taskbar click Start Select Program
39. g further action e Check that the computer and monitor are plugged into a working electrical outlet e Check to see that the computer is turned on and the amber power light is on e Check to see that the monitor is turned on and the power light is on e Turn up the brightness and contrast controls of the monitor if the monitor is dim e Check all cable connections for loose or incorrect connections e Remove the diskette from the diskette drive before turning on your computer e Run Windows Diagnostics to determine and repair minor problems Understanding This Guide This guide has been divided into three columns Symptom Problem and Solution The Symptom column describes the symptom or warning that made you realize you had a problem The Problem column identifies one or more reasons why the symptom has occurred and the Solution column describes what you should do to try to fix the problem listed If a solution does not fix your problem try all solutions for the symptom or try the solution a second time If a problem persists and you are unable to resolve it yourself please review Understanding Your Service and Support Options or contact a Compaq Authorized Service Provider Refer to your Warranty Statement for details 9 2 Troubleshooting Guide Troubleshooting Audio Problems Symptom No sound Audio Problem Speaker cables are not properly connected Solution Shut down your Internet PC using the normal Windows
40. gram is closed Some third party fax software can only be used to receive faxes when the program is open Fax modem has failed Call a Compaq Authorized Service Provider Refer to your Warranty Statement for details Symptom Fax starts to send but quits before the transmission is complete Fax Modem Problem Line connection failure Troubleshooting Guide 9 11 Solution Redial the fax number to send fax again Call waiting enabled on line Refer to third party software for instructions on how to disable call waiting or contact your local telephone company Third party fax software does not detect the fax modem driver Verify correct fax modem speed and COM port are selected 1 Click the Start button and point to Settings 2 Click Control Panel and double click Modems 3 Windows will detect the modem you have installed Click the Properties button 4 Verify that the correct modem port is set and the maximum speed of your modem is selected Reset these settings if necessary and click OK 5 Close the Control Panel window Third party fax software is conflicting with another program Close all programs except the fax software and redial the fax number The receiver for another telephone on the same line was picked up Verify all telephone handsets on the same line are on the receiver Fax machine where call is being placed has run out of paper C
41. he devices you have added or changed since you purchased your computer System Record highlights these changes in red This allows you to isolate and diagnose possible problems with your computer To access System Record complete the following steps 1 From the Windows desktop double click the Compaq Support icon 2 Double click the System Record icon The System Record tab displays the Base log all of the devices that came with your computer and the Now log which displays all of the devices you have added or changed The changes you have made to your computer are highlighted in red For example if your computer came with 64 megabytes MB of memory and you upgrade it to 96 MB of memory your Base log displays 64 MB of memory and the Now log displays 96 MB The memory line in the Base log and the memory line in the Now log are noted in red lettering which indicates a change has been made to your computer s original amount of memory Compaq Service Connection Overview The Compaq Service Connection software installed on your computer is an innovative way of correcting problems before they begin The service automatically sends you free software updates that will keep your computer in peak operating condition You decide when to install the updates A small notice displayed as a rotating Q will appear on the bottom right corner of the Windows desktop when an update is available Turning Compaq Service Connection On and Off
42. ightly from your Internet PC Upgrading Your Internet 7 11 10 Repeat step 9 at the other end of the cover 11 From the inside of your PC gently work the metal bracket loose from the slot and remove 12 Using the following graphic as a guide locate an open expansion card slot Expansion Card Slots Ly NOTE The view shown may differ slightly from your Internet PC Component ISA available on select models PCI Expansion Slots Accelerated Graphics Port AGP Slot available on select models 7 12 Upgrading Your Internet PC 13 Firmly press the new card into the slot on the system board using a slightly rocking motion Inserting an Expansion Card Ly NOTE The view shown may differ slightly from your Internet PC 14 Replace the expansion card retention bracket to secure the new card in place 15 Replace the computer cover If you installed a PCI card the next time you turn on the computer Microsoft Windows will automatically detect the new card If you installed an ISA card follow the manufacturer s instructions to complete the installation Upgrading Your Internet PC 7 13 Adding or Replacing an Accelerated Graphics Port AGP Card The AGP interface is the video graphics port that enables high performance 3D graphic capabilities on your Internet PC To add or replace an AGP card complete the following steps 1 Read all the manufacturer documentation for the new card 2 Close all p
43. is bad Test the outlet by connecting a different electrical device to outlet Symptom Internet PC will not start Power Problem System files may have been damaged You will need to insert a startup disk or Windows Startup disk to restart your Internet PC Troubleshooting Guide 9 17 Solution 1 Insert a startup disk in the diskette drive Restart your Internet PC At the A prompt type SYS C and press the Enter key The following message will be displayed SYSTEM TRANSFERRED This task will restore the system files to your hard drive 4 Restart your Internet PC If this task does not restart your Internet PC call a Compaq Authorized Service Provider Refer to your Warranty Statement for details Wrong memory modules were used in upgrade or memory modules were installed in the wrong location Verify the installation of memory modules by calling a Compaq Authorized Service Provider Refer to your Warranty Statement for details Hard drive has been damaged Call a Compaq Authorized Service Provider Refer to your Warranty Statement for details 9 18 Troubleshooting Guide Power Symptom Problem Solution Illegal Operation Program being used is not Verify program is certified by Microsoft has Occurred error certified for Windows by see program packaging for this message is Microsoft information displayed Configuration files are corrupt If possible
44. ite The Internet buttons allow easy access to the following e e mail e Internet searches e your favorite Web sites e electronic shopping Using the Compaq Internet Keyboard internet SED e e 2 e TW eae se Internet Button Suite United States Instant E Mail provides one touch access for sending and reading your Community takes you to a predefined Web site that provides unique services for communication over the Internet My Presario is your instant connection to Compag for product information helpful hints performance updates service and more Instant Internet provides your daily start point to the Internet It connects you to a personalized Web page filled with local weather news sports and financial information or a Web page with useful information from Compaq Instant Search accesses a default Web site that helps you locate information on the Internet All Other Countries Outside the United States Instant E Mail provides one touch access for sending and reading your E mail using Microsoft Outlook Express Community takes you to a predefined Web site that provides unique services for communication over the Internet My Presario is your instant connection to Compaq for product information helpful hints performance updates service and more Instant Internet provides your daily start point to the Internet It connects you to a personalized We
45. ive CD R is recommended for creating audio discs or sharing information between computers CD R discs can be written to only once However you can write to CD R discs over multiple recording sessions until you choose to finalize the disc Finalization is explained under just audio in The just burn CD Assistant in this section or in the online manual CD RW can be used to create CD backups of your personal CDs CD RW discs are reusable and can be over written CD RW discs are recommended for creating personal system backups HINT For best compatibility CD RW discs should be played on your CD RW drive 5 2 Learning About Your CD ReWritable CD RW Drive Accessing the just burn User s Manual The just burn software included with your Presario Internet PC comes with a complete online user s manual to answer any questions you might have about the functionality of the software with your CD RW Drive To access the just burn User s Manual complete the following steps 1 At your Windows desktop click Start 2 Click Programs 3 Click CeQuadrat and select just burn Manual The online manual opens for your use The just burn CD Assistant The just burn CD Assistant will appear whenever a blank disc is inserted into the CD RW Drive From the just burn CD Assistant screen you are given options allowing access to the following tools in the package PacketCD PacketCD stores files to your CD R or CD RW disc Selecti
46. ive Combpartmert inne ete nie dae o RETE 7 17 Replacing a Diskette Zip Drive Zip Drive available on select models only 7 19 Adding or Replacing Memory Modules seneeeenennnns 7 21 Installing Additional Memory senes 7 21 Replacing the Real Time Clock Battery ccccccssscsssscscsssssscssssscsesssesessssesecsssesecseseeesaces 7 24 Removing and Inserting a Battery cccceeeecceeeeesenseeeeeeeeeceeseeeceseeeeeesseesesaeeeteeasenees 7 25 CHAPTER 8 Understanding Your Service and Support Options Compaq SUDDORE veered qs Mot ous 8 1 Compaq Remote Support available in select 10 8 2 Using Compaq Diagnostics sorset eaa e L EAE 8 3 Testing Equipment 2 22 2 teer ei eie t ee 8 4 System RECO Ree hd thats eres 8 5 Compaq Service Connection sess tntn tnter nnns 8 5 VerVIBW ono dat nte tdeo ia aa 8 5 Turning Compaq Service Connection On and Off sss 8 6 HOW it iE eene re te Pe here de he Hh es 8 6 Compaq Service Connection Privacy and Data Security Statement 8 7 Internet o See RU dta de diet ed 8 7 iv Table of Contents QUICK RESTORE o he o Pe oe AE re AV nee 8 8 al bru c
47. ll restore the system files to your hard drive Restart your Internet PC Hard drive has failed Call a Compaq Authorized Service Provider Refer to your Warranty Statement for details 9 6 Troubleshooting Guide Diskette Drive or Zip Drive Symptom Problem Solution Diskette drive light Diskette has been improperly Remove the diskette and reinsert the stays on inserted diskette as follows Insert the edge with the sliding cover into drive first face up and push all the way in until the diskette stops Diskette is damaged Remove the diskette and reinsert a new diskette If a problem persists run the Windows Maintenance Wizard to repair the drive Refer to Maintaining Your Internet PC in the User s Guide Diskette drive Diskette is not formatted Format the diskette by following these cannot save steps information to 1 Double click the My Computer amp diskette icon on the desktop Select the 3 1 2 Floppy A drive Click File and point to Format Select desired options and click Start to begin formatting the diskette Diskette is write protected Slide the write protection tab to the unlocked position on the diskette Diskette is full or file is too big Use another diskette or compress the file to reduce the size File save command not properly executed When saving information to the diskette drive verify you are using the correct drive letter Diskette
48. n 5 2 PacketGD tien d ite abate Ree et Et tenete eb te 5 2 Justlaudio 3 etre ER iud dub EID 5 3 CDIDaCKU D 2 ce eerste mittes 5 3 Iiic 5 3 CHAPTER 6 Learning About Your TV Out Connection available on select models only CHAPTER 7 Upgrading Your Internet PC Identifying the Major Components of Your Internet 7 3 REMOVING uito MET 7 5 Replacing the COVE cn c v ve ich cce 7 6 Identifying Power Supply and Data 7 7 Power Supply Cables etr ende Pee erre paced do 7 7 Data Cabl88 5 pete dde lw n e dde e e e eds 7 8 Installing an Expansion Card esses 7 9 Determining Expansion Card Compatibility seen 7 9 Inserting an Expansion Card 7 9 Adding or Replacing an Accelerated Graphics Port AGP 7 13 Table of Contents iii Installing an Additional Hard Drive ennnnnnnnnnnn 7 15 Adding a Secondary Hard Drive in an Internet PC Equipped with a Hard Drive in the Top Drive Compartment esses eese nt eene E ta thread terna rai rb naa ase 7 15 Installing a Secondary Hard Drive in an Internet PC with an Open Top Dr
49. ng this option creates a drive letter in your Windows Explorer screen You can copy individual files and treat your CD RW drive just like any other removable media drive e g diskette Zip With PacketCD you can format CD RW media Formatting options include Random CD RW and Sequential CD RW x x HINT When prompted to format your media choose the format option that best fits W your specific needs To share data stored on CD R or CD RW that has been formatted sequentially you must first finalize your disc Right click your mouse on the CD RW drive letter and select Finalize Disc When your disc is inserted into another PC s CD ROM or DVD drive for the first time you will be prompted to install the Universal Disc Format UDF program You will not need to install UDF on the drive again Learning About Your CD ReWritable CD RW Drive 5 3 just audio just audio lets you create your own audio CDs You may record over multiple recording sessions to fill your CD R disc When the CD R disc is complete you must use the Finalize option in order to play your disc in an audio CD player or CD ROM drive x HINT Once you have finalized your CD R disc in just audio you will not be able to W write to it again just audio automatically finalizes after recording If you don t want just audio to finalize your newly created audio CD after the first recording session you must change the default setting On the Options screen uncheck the
50. nstant Answer button 8 7 Internet service provider troubleshooting 9 13 Internet Support 8 2 8 7 ISP troubleshooting 9 13 J just burn software 5 2 Index 2 K keyboard Community 3 2 function keys F1 through F12 3 6 Instant Answer 3 3 Instant E Mail 3 2 Instant Internet 3 2 Instant Search 3 2 Launch button 3 5 Multimedia Easy Access buttons 3 4 My Presario 3 2 Online MarketPlace 3 3 Quick Print button 3 5 Retail Central 3 3 Secure E Commerce Featured Web Site 3 3 Sleep button 3 5 standard keyboard keys 3 6 status lights 3 8 McAfee Anti Virus free software updates 8 2 McAfee Anti Virus 8 2 Mix audio 4 3 modem troubleshooting 9 10 monitor troubleshooting 9 8 problems solving common 9 1 Q QuickRestore 8 2 R remote support 8 1 S screen troubleshooting 9 8 Selective QuickRestore Full Restore 8 8 serial numbers 1 3 Service Connection 8 1 sound troubleshooting 9 2 speaker cable troubleshooting 9 2 special effects and transitions 4 3 S Video connector 6 1 System Record 8 1 8 5 Base log 8 5 Now log 8 5 T testing equipment complete 8 4 custom 8 4 quick 8 4 text conventions 1 1 troubleshooting 9 1 CD 9 4 diskette 9 18 DVD 9 4 fax 9 10 flat panel monitor 9 8 games 9 12 helpful hints 9 1 modem 9 10 monitor 9 8 screen 9 8 sound 9 2 speaker cable 9 2 volume 9 2 Zip disk 9 7 Zip drive 9 7 TV Out connection 6 1 U upgrading V additional memory 7 21 AGP card
51. operation Your Internet Keyboard is equipped with the status lights shown below Keyboard Status Lights Component Num Lock indicates that use of the 10 key number pad will produce only numbers Pressing the Num Lock key on the keyboard will activate and deactivate this function Caps Lock capitalizes letters when typed When this function is active the keyboard status light will glow Select this function by pressing the Caps Lock key on the left of your Internet Keyboard Scroll Lock indicates that automatic scrolling has been disabled Chapter 4 Introducing the Digital Creativity Imaging Center 4 1 Introducing the Digital Creativity Imaging Center available on select models only The Digital Creativity Imaging Center DCIC is the latest in digital interfaces coupled with imaging software You can use it to perform the following tasks Connect digital video camcorders and videophone cameras Input capture edit and enhance full motion video audio and photos Apply special effects to videos and 3 D titling for introductions Attach your saved files to e mail or word processing documents Create a custom background for your computer desktop Introducing the Digital Creativity Imaging Center Understanding Digital Interfaces The DCIC is the connection point for digital equipment such as USB cameras camcorders and other devices The DCIC is made up of two Universal Serial Bus USB connec
52. portant Before proceeding with any procedures involving the internal components of your Internet PC please take a few moments to read the following Warning and Caution statements Following the guidelines in these statements will help to reduce the risk of personal injury or equipment damage 7 2 Upgrading Your Internet PC A WARNING To reduce the risk of electric shock and damage to the equipment Do not disable any 3 prong grounding plug The grounding pin on a 3 prong plug is an important safety feature Removal of the grounding pin increases the risk of computer damage If you cannot fit the plug into your electrical outlet contact an electrician for information on having grounded outlets installed Use only grounded electrical outlets when plugging in your computer These outlets should be easily accessible at all times When connecting a power cord to a grounded electrical outlet ensure that nothing rests on the power cord To reduce the risk of electrical shock and damage to the computer BEFORE REMOVING THE COVER always ensure the following e The computer is turned off e The computer power cord is unplugged e The modem line is disconnected from the telephone jack e All network cables are disconnected e All cables and power cords are disconnected from the computer CAUTION To prevent damage to the computer by electrostatic discharge you must become static free before removing the cover To become static free to
53. r CD ReWritable CD RW Drive Learning About Your TV Out Connection 6 1 Chapter 6 Learning About Your TV Out Connection available on select models only Your computer is equipped with a graphics card consisting of an S Video connector referred to as TV Out With a TV Out connection you can do the following e Play games on a big screen television or monitor e Watch DVD movies on television rather than a computer monitor e Play a video segment for recording on a VCR 6 2 Learning About Your TV Out Connection 0 TV Out Connections Ly NOTE The view shown may differ slightly from your Internet PC Components SVGA Monitor Connector TV Out Connector available on select models Digital Flat Panel Monitor Port available on select models Chapter 7 Upgrading Your Internet PC 7 1 Upgrading Your Internet PC Your Internet PC is fully upgradable Items that you can add or replace include the following PCI expansion card ISA expansion card available on select models only Accelerated Graphics Port AGP card available of select models only hard drive removable media storage drive memory modules system battery If you would like to replace the system board or microprocessor consult a Compaq Authorized Service Provider To find the nearest service provider in your area visit the Compaq Web site at www compaq com Your safety is im
54. re not connected properly Reconnect the modem verifying the following connections Telephone Line to Telephone for external phone sets and Telephone Line to Wall Jack from Internet PC to wall If no dial tone is found another telephone handset on the same line is not on the receiver Verify all telephone handsets on the same line are on the receiver Messages have not been cleared from answering service If you use an answering service that modifies your telephone s dial tone to inform you of messages clear all messages and try your call again 9 14 Troubleshooting Guide Symptom Internet takes too long to download Web sites Internet Problem Modem is not set up properly Solution Verify correct modem speed and COM port are selected 1 Click the Start button and point to Settings 2 Click Control Panel and double click Modems 3 Windows will detect the modem you have installed Click the Properties button 4 Verify that the correct modem port is set and the maximum speed of your modem is selected Reset these settings if necessary and click OK 5 Close the Control Panel window Troubleshooting Keyboard and Mouse Problems Symptom Keyboard commands and typing are not recognized by Internet PC Keyboard and Mouse Problem Keyboard connector is not properly connected Solution 1 Shut down your Internet PC using your mouse On the Taskbar click
55. rograms 3 Remove all diskettes and CDs 4 From the Windows Taskbar click the Start button click Shut Down select Shut Down and then click OK 5 Unplug the computer power cord from the electrical outlet 6 Disconnect all cables and power cords from the back of the computer 7 Remove the computer cover 8 Locate the AGP card slot on the system board Refer to the preceding section Installing an Expansion Card for an illustration of the AGP card slot 7 14 Upgrading Your Internet PC 9 If you are replacing an AGP card remove the existing card Firmly press the new card into the slot on the system board using a slight rocking motion Inserting an AGP Card Ly NOTE The view shown may differ slightly from your Internet PC 10 Replace the computer cover The next time you turn on your computer the new card will be detected Follow the manufacturer s instructions to complete the installation Upgrading Your Internet 7 15 Installing an Additional Hard Drive To ensure proper installation please read all the manufacturer s documentation for the new hard drive Adding a Secondary Hard Drive in an Internet PC Equipped with a Hard Drive in the Top Drive Compartment If your Internet PC has the primary hard drive installed in the top drive compartment of the chassis cage complete the following steps Close all programs Remove all diskettes and CDs From the Windows Taskbar click the Start button click
56. s Select Windows Explorer Select the CD ROM drive that contains the printer driver CD 5 Double click the file Setup exe to run the setup program 6 Follow the instructions on the screen 9 22 Troubleshooting Guide Contacting a Compaq Authorized Service Provider If you were unable to fix your Internet PC using this troubleshooting guide refer to the Warranty Statement that came with your computer for the technical support telephone numbers Index A Animate text 4 3 buttons Instant Answer 8 7 C Capture media 4 3 CD troubleshooting 9 4 CD Read Write Drive Features 5 1 Just burn Software 5 1 CD R 5 1 CD RW 5 1 just burn CD Assistant 5 2 CD backup 5 3 just audio 5 3 just data 5 3 PacketCD 5 2 Compaq Remote Support 8 2 Compaq Service Connection overview 8 5 Compaq Support 8 1 Compaq Remote Support 8 2 diagnostic testing equipment 8 4 Diagnostics 8 1 8 3 Internet Support 8 2 McAfee Anti Virus 8 2 QuickRestore 8 2 Remote Support 8 1 Service Connection 8 1 System Record 8 1 Index 1 D diagnostics 8 1 Digital Creativity Imaging Center overview 4 1 digital interface 4 1 diskette troubleshooting 9 18 drivers 8 10 8 11 installing new 8 10 reinstalling deleted drivers 8 11 DVD troubleshooting 9 4 E Edit video 4 3 F fax troubleshooting 9 10 fixing problems 9 1 flat panel monitor troubleshooting 9 8 G game troubleshooting 9 12 IEEE 1394 connector 4 2 installing hardware 8 10 I
57. subtests To run a test complete the following steps 1 Click the Test tab 2 Choose the type of test Quick Complete or Custom In Custom you will need to check the boxes in the Component List for each test you want 3 Select Interactive Mode or Unattended Mode x m HINT You can select Quick or Complete as a starting point for a Custom test If you W select Interactive Mode stay with your computer for the interactive test portions 4 Click the Begin Test button at the bottom of the window The Status tab will automatically replace the Test tab on your window You can follow the progress of individual tests on this window When the tests are complete the progress bar in the Status window will be green if the test was successful and red if the test failed The lower part of this tab gives details of the tests that have been completed The Log tab lists all the tests and also gives information about the number of times each test was run the time taken for the test and the number of errors detected You can save this information by clicking the Save button at the bottom of the window The Error tab provides details about the errors detected including error codes This code is useful information for a Compaq technician who can advise you on how to fix your computer Understanding Your Service and Support Options 8 5 System Record System Record reports all of the devices that came with your computer and all of t
58. tes installing the files and drivers click the Finish button You may need to restart your computer for the new hardware to be recognized by your computer 8 12 Understanding Your Service and Support Options Reinstalling Deleted Drivers If a driver is accidentally deleted or the operating system is reinstalled the driver subdirectory allows you to restore individual drivers rather than restoring all the original software The drivers you can restore are Audio Video TouchPad Display Modem and CD ROM To re install a driver complete the following steps 1 From the Windows Taskbar click Start point to Programs and click Windows Explorer Navigate to the CPQDRV folder on the hard drive and double click it Find the folder of the device you wish to reinstall and double click it Double click the setup program for the driver you wish to reinstall St 8 spar o Follow the on screen instructions Drivers may also be reinstalled by selecting the Custom Restore option from QuickRestore Refer to QuickRestore for more information on how to reinstall drivers using the Custom Restore option Troubleshooting Guide 9 1 Chapter 9 Troubleshooting Guide This guide provides useful information on how to identify and correct common problems that may occur with your Internet PC Helpful Hints If you encounter minor problems with your Internet PC monitor or software refer to the following list of general suggestions before takin
59. this step for the Desktop resolution slider Increase the resolutions to the maximum allowable 6 Click OK to accept the new settings then close the Control Panel window a ROI Display is too faint Brightness and contrast controls are not set properly Adjust the brightness and contrast controls on your monitor Resolution cannot be adjusted to desired setting Windows does not detect display driver 1 On the Taskbar click the Start button and point to Settings Click Control Panel Double click the System S icon Click the Device Manager tab Click the next to Display Adapters and select the installed display adapter 6 Click the Remove button and click OK 7 Restart your Internet PC and let Windows redetect the display driver gt 9 10 Troubleshooting Guide Troubleshooting Fax Modem Problems Symptom Cannot send or receive faxes Fax Modem Problem Fax modem is not connected properly Solution Reconnect the fax modem verifying the following connections Telephone Line to Telephone for external phone sets and Telephone Line to Wall Jack from Internet PC to wall Connection has failed Ten digit phone number is not properly entered or number being dialed is not a fax number Verify whether mandatory area code is included in number being dialed or correct fax number is being dialed Internet PC is turned off or third party pro
60. tors and one IEEE 1394 connector designed to support rapid transfer of audio and video signals The connectors are located on the front of the computer as shown below Check the guidelines for your particular digital equipment to determine which connector is required Check the Compaq Web site for special adapter cables Introducing the Digital Creativity Imaging Center 4 3 Creating Videos Your Compaq Internet PC is equipped with VideoWave III available on select models a powerful tool that allows you to create videos quickly and easily With VideoWave III you can do the following Capture media Animate text Add special effects and transitions Use video animation Mix audio Edit video using the cutting room and dark room For detailed information and instructions for using VideoWave III refer to the program Help 4 4 Introducing the Digital Creativity Imaging Center Chapter 5 Learning About Your CD ReWritable CD RW Drive 5 1 Learning About Your CD ReWritable CD RW Drive available on select models only Your CD RW drive has the following attributes Supports standard CD ROM write once CD R and rewritable CD RW discs Can be used to create your own audio CDs share information and save data for backups and other data storage needs Understanding Your CD R and CD RW Media CD R and CD RW media have the following features CD R discs can be used on nearly any computer system with a CD ROM Dr
61. tting your hard drive NOTE Do not leave your computer unattended while QuickRestore is running You are periodically required to enter information If you do not enter the required information your computer may not complete the QuickRestore process Full Restore Full Restore returns your computer to its original factory installed software state It reformats your hard drive and removes all data from your computer added personal files software or data since you purchased your computer copy this 6 CAUTION Full Restore deletes all data on your computer s hard drive If you have data to diskettes or save the data to an external storage device before proceeding To perform a Full Restore on your computer complete the following steps 1 Insert the QuickRestore CD into your CD or DVD drive The CD will automatically start and the QuickRestore main menu is displayed 2 Click the Full Restore button The Full Restore menu is displayed CAUTION If you have not copied or backed up your personal files software or other data onto diskettes they will be permanently deleted 3 4 Understanding Your Service and Support Options 8 9 Click the Start button to begin the Full Restore During the Full Restore process a progress bar shows the percentage of the software restored to the hard drive Once the Full Restore is finished your computer automatically restarts Once your computer restarts in DOS mode a Progress window is
62. tware installation Upgrading Your Internet PC 7 19 Replacing a Diskette or Zip Drive Zip Drive available on select models only l eth SQ 00 Sell D Read all the manufacturer s documentation for the new drive Close all programs Remove all diskettes and CDs From the Windows Taskbar click the Start button click Shut Down select Shut Down and then click OK Unplug the computer power cord from the electrical outlet Disconnect all cables and power cords from the back of the computer Remove the computer cover Disconnect the power supply cable from the drive you are replacing Disconnect the data cable Be sure to mark the data cable connector on the system board so that you can properly connect the data cable for the new device 7 20 Upgrading Your Internet PC 10 Using a screwdriver remove the drive retaining screws as shown Removing the Retaining Screws Ly NOTE The view shown may differ slightly from your Internet PC 11 12 13 14 15 16 17 Carefully back the drive out of the drive cage Refer to the drive manufacturer s instructions when inserting the new drive into the drive cage Secure the drive in the drive cage by replacing the drive retaining screws Connect the power supply cable Connect the data cable Replace the computer cover Refer to the manufacturer s instructions supplied with the new device to complete the necessary software configuration Upgrading
63. uch an unpainted metal surface or one of the screws on the computer cover As you work avoid touching exposed metal on any of the computer circuit boards Upgrading Your Internet PC 7 3 Identifying the Major Components of Your Internet PC Your Compaq Internet PC has been constructed using a cover and drawer design concept This design makes it simple to access the internal components Please familiarize yourself with the major components Computer Cover Ly NOTE The view shown may differ slightly from your Internet PC 7 4 Upgrading Your Internet PC Computer Cage Ly NOTE The view shown may differ slightly from your Internet PC Upgrading Your Internet PC 7 5 Removing the Cover Before removing the cover move the computer to a suitable work area Choose a clean spacious and well lit area 1 Using a screwdriver remove the five cover retaining screws Removing the Cover Retaining Screws Ly NOTE The view shown may differ slightly from your Internet PC 7 6 Upgrading Your Internet PC 2 Using the chassis cage handle slowly pull out the chassis cage Removing the Chassis Cage Ly NOTE The view shown may differ slightly from your Internet PC Replacing the Cover To replace the cover perform the removal steps in reverse order Upgrading Your Internet PC 7 7 Identifying Power Supply and Data Cables When performing upgrade procedures you may find it necessary to disconnect
64. udio Problem DVD is not set up properly Troubleshooting Guide 9 3 Solution Change settings in the DVDeck program 1 From the Taskbar click the Start button 2 Point to Programs and DVDeck and then DVDeck 3 Click the Options tab Click AVI Interleave Options button In the Interleave Factor area change the default setting to 4 1 6 Click OK and close the window Audio CD or DVD does not play See troubleshooting topic CD or DVD in this section Volume lt icon is missing from Windows Taskbar Multimedia settings have been changed On the Taskbar click the Start button Click Control Panel Double click Multimedia Select the Show volume control on taskbar option and click OK Fe 9 4 Troubleshooting Guide Troubleshooting CD or DVD Problems CD or DVD Symptom Problem Solution CD or DVD drive CD has been inserted upside Reinsert the CD with the label facing up cannot read a disc or down takes too long to start The DVD drive will take longer Wait at least 30 seconds to let the DVD to start because it has to drive determine the type of media being determine the type of media played If disc still does not start see the such as audio or video being solutions for related problems played before it can begin playing CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit available in most computer stores Windows does not dete
65. ur Internet PC 7 23 9 Align the memory module with the slot and firmly press it down until it clicks into position then push the latches in to secure the memory module L Inserting a Memory Module Ly NOTE The view shown may differ slightly from your Internet PC Component DIMM Memory Module available on select models RIMM Memory Module available on select models 10 Replace the computer cover 7 24 Upgrading Your Internet PC Replacing the Real Time Clock Battery Your Compaq Internet PC is equipped with a lithium or nickel cadmium battery that provides power to the real time clock when your system is shut down If you must replace the battery observe the following safety guidelines For information about real time clock battery replacement contact a Compaq Authorized Service Provider AN A WARNING Your computer is provided with a battery powered real time clock circuit Danger of explosion and risk of personal injury exists if the battery is incorrectly replaced or mistreated Do not attempt to recharge the battery disassemble it remove it immerse it in water or dispose of it in fire WARNING This computer may contain a lithium ion or nickel metal hydride battery pack There is a risk of fire and chemical burn if the battery pack is handled improperly Do not disassemble crunch puncture or short external contacts dispose of in water or fire or expose to temperatures higher than 140 F
66. vice and Support Card that came with your computer 2 The service representative will ask you to double click the Compaq Support icon from the Windows desktop 3 Click the Compaq Remote Support G icon A Compaq Carbon Copy banner will display explaining the Compaq Remote Support application 4 Click the OK button The message Compaq Remote Support is waiting for a call displays and explains that the Compaq Support technician is dialing into your computer Understanding Your Service and Support Options 8 3 5 Do not answer the telephone when it rings Compaq Remote Support will connect with your computer on the second ring If for any reason you need to exit the application click Cancel 6 Oncea connection has been established the Compaq Legal Disclaimer window will display After reading the terms and conditions click Agree to allow the support technician to remotely diagnose your computer will receive an error message notifying you of the failed connection If this happens LS NOTE If for any reason the support technician cannot connect to your computer you the technician will call you back Make sure you answer your telephone Using Compaq Diagnostics Compaq Diagnostics provides an easy way to perform system checks and diagnose problems When you double click the Compaq Diagnostics 3 icon located in the Compaq Support folder on the Windows desktop a progress bar is displayed while the application analyzes your
67. w directions may result in equipment damage or loss of N data N WARNING Failure to follow directions may result in bodily harm or loss of life Locating Help Compaq provides you with several resources to help you learn about your Internet PC Glossary Computer terms that may be unfamiliar to you are identified in the glossary in the Reference Manual Index The index in each guide or manual is a comprehensive list of the topics covered in this guide Using this Guide 1 3 Service and Support Guide Your Internet PC is equipped with several helpful programs that will aid you in identifying and solving common computer problems You can learn about these programs in the Service and Support Guide If you need further technical support visit the Compaq Web site at www compaq com mypresario Compaq technical support telephone numbers are listed in the Limited Warranty Statement included with your Internet PC NOTE Locate the model and serial numbers for your computer before you call technical support Write your computer s model and serial numbers below for future use Computer Information Purchase Date Store Name Computer Model Number Computer Serial Number Monitor Model Number Monitor Serial Number Troubleshooting The Troubleshooting section shows how to fix many common computer related issues The Troubleshooting section is located in this Feature Guide For More Information For the latest information a

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