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Compaq 250029-001 Laptop User Manual

1. UsiNG YOUR COMPUTER 2 13 Scroll Mouse and Wireless Mouse cont AutoScroll allows you to move forward and backward through a document without having to move the mouse or mouse wheel continuously 7 Did you know The scroll mouse can be customized for a left handed user from the Mouse Properties dialog box Click on Start then click Control Panel Click Printers and Other Hardware then click on the Mouse icon to open the Mouse Properties dialog box 2 14 UsiNG YoUR COMPUTER Autoscrolling l Open a program and press the scroll wheel to begin autoscrolling Move the mouse once in the direction you want to scroll vertically horizontally or diagonally The farther you move the cursor from the starting point the faster the scrolling occurs To stop autoscrolling press a mouse button MY PRESARIO GETTING STARTED Disk Drive Hard Drive CD ROM CD RW DVD ROM and DVD R RW Drives Your computer may have one or more drives depending on the model you purchased gt Disk drive Hard drive CD ROM drive CD RW drive DVD ROM drive DVD R RW drive Each drive has a different capacity for storing information The disk drive uses a floppy disk to store files Once information is copied onto a floppy disk it remains there until you delete or overwrite it The other drives are discussed on the following pages My PRESARIO GETTING STARTED Using the Disk Dri
2. Verify that the correct modem speed and COM port are selected 1 Click Start then click Control Panel The Control Panel window is displayed Click Printers and Other Hardware Under the Control Panel icons click Phone and Modem Options Select the Modems tab then click the Properties button Under Device status verify the modem is working properly Under Device usage verify the modem is enabled If there are further problems click the Troubleshoot button and follow the on screen instructions PRESARIO GETTING STARTED Power Symptom Computer will not turn on Illegal Operation has Occurred error message is displayed Computer will not start My PRESARIO GETTING STARTED Problem Line voltage selection switch is not in the proper position for your region 115V 230V Wall outlet is defective Software being used is not Microsoft certified for your version of Windows Configuration files are corrupt System files may have been damaged Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location Hard drive is damaged COMPAQ COM CONSUMERSUPPORT Solution Set the line voltage selection switch to the correct setting for your region or call Compaq Technical Support for assistance Refer to your Certificate of Warranty for details Test the outlet by connecting a different electrical device to the outlet Verify that
3. WELCOME TO THE WEB 3 5 E mail cont Now that you ve connected to an ISP set up Outlook Express and have an Internet address it s time to write your first e mail message em E mail addresses are written in avery specific way Be sure the e mail address you enter contains no spaces and has a period after the server name Dashes and underscores may be used Capital letters may be required Ask e mail recipients exactly how to write their e mail address The My Presario Learning More CD has more information on using e mail 3 6 WELCOME TO THE WEB Sending an E mail Using Outlook Express Press the Instant E mail M button on the Internet keyboard 2 Click the New Mail Message icon 3 Type the recipient s e mail address in the To box 4 Type the subject of your message in the Subject box 0 5 message HERE 5 Type your message in the message window 6 Click Send My PRESARIO GETTING STARTED E mail cont Now that you ve connected to an ISP set up AOL and have an Internet address it s time to write your first e mail message E mail addresses are written in avery specific way Be sure the e mail address you enter contains no spaces and has a period after the server name Dashes and underscores may be used Capital letters are not required Ask e mail recipients exactly how to write their e mail address The My Presario Learning More CD has mor
4. players from all over the world Your new Internet PC is not only a powerful tool for Note Before purchasing a game check the computer requirements listed surfing the Internet and on the outside of the game box to make sure that your computer is configured running software it also correctly for the game you want to buy allows you to play games Playing Digital Audio Files You should always use the 1 From the Windows desktop click the Start button same disc drive CD ROM or DVD ROM that you used to 2 Point to Programs and then select the Windows Media install a game when you play Player program The Windows Media Player screen is the game If you experience displayed problems installing or playing a game contact the game 3 Follow the on screen instructions for creating and playing a manufacturer for assistance or play list For help with specific functions press the F1 key or visit their Web site for updates choose Help Topics from the Help menu Your computer can also play digital audio files such as music downloaded from the Internet You can download MP3 files and play them using the Windows Media Player software My PRESARIO GETTING STARTED COMMON TASKS 4 3 Software You may want to purchase and install additional software Software can be installed from a CD DVD or disk and it can be downloaded from a Web site The installation process begins automatically when you insert the CD in t
5. Description E mail indicates when you have e mail waiting to be read Note This light works only with POP3 Internet services The light does not work with proprietary Internet services such as AOL Stand By indicates the computer is in Stand By mode Num Lock indicates that you can use the numeric key pad to type numbers Caps Lock indicates all text typed will appear as capital letters Scroll Lock indicates when the scroll lock function is engaged enabling you to scroll through a document without moving the cursor 2 10 USING YOUR COMPUTER My PRESARIO GETTING STARTED Smart Credit Card Internet Keyboard available on select models The Smart Credit Card Internet Keyboard makes it easy for you to purchase merchandise online My PRESARIO GETTING STARTED Understanding the Smart Credit Card Internet Keyboard The Smart Credit Card Internet Keyboard has the same features as the standard keyboard with the addition of a Smart Credit Card button and a Smart Card terminal Note The Smart Credit Card Internet Keyboard is classified as a high power USB device As with any high power USB device this keyboard needs to be connected directly to one of the USB ports on the front or back of your computer If an optional external USB hub is used it must be a powered external USB hub Using the Smart Credit Card Feature 1 To apply for a Smart Credit Card or shop at enabled e merchants press the Smart Cre
6. latch down and hold it in the down position Grasp the indented hand hold and slide the side panel from the chassis Turn the computer on its side with the open side facing up My PRESARIO GETTING STARTED Internal Components cont Your 8000 Series computer is constructed with a removable side panel This design makes accessing the internal parts easy Failure to disconnect the power from the computer may result in personal injury A Caution Before working with the components inside the computer you must ground yourself and the equipment to prevent damage to the parts from static electricity To discharge any static buildup touch a metal part of the computer chassis before touching any internal parts My PRESARIO GETTING STARTED Accessing Internal Computer Components 8000 Series 1 Remove any diskette or compact discs CDs from the computer To shut down your computer click the Start button and then click Turn Off Computer The Turn Off Computer dialog box is displayed Select Turn Off to turn the computer off Disconnect the power cord from the electrical outlet and computer Disconnect all peripheral device cables from the computer With the computer laying on it s side loosen the two thumb screws that secure the access panel to the computer chassis Slide the access panel back about one inch then lift it up and off the unit COMPUTER UPGRADES 5 3 Upgra
7. or question check the following Online Service amp Support resources for answers 6 3 gt Review this Help amp Support How to Access Help 6 4 chapter for suggestions to solve the problem Troubleshooting 6 6 9 gt Press the Help button on the keyboard to access the built in Compaq Help amp Support Center where you can find information about your computer and computer related peripherals as well as access links to online technical help Visit the Compaq Help amp Support Web site at compaq com consumersupport Contact a Compaq Support Specialist at the telephone number listed in your Certificate of Warranty PRESARIO GETTING STARTED HELP amp SUPPORT 6 1 1 Your Presario is equipped with an integrated help and assistance Preventative tool from Microsoft and Compaq providing simple click access Care amp to built in product information preventative care and Maintenance maintenance assistance and web links to online support and technical information Press the Help button on your Internet keyboard to access the Compaq Help amp Support Center CS Try running the Help amp Support troubleshooting tools if you are experiencing problems with your PC 6 2 HELP amp SUPPORT Prevent unnecessary data loss Protect your files and system from harmful viruses by utilizing the virus protection software available for your system Undo harmful or unintended changes to your s
8. 2 front features 5000 Series 2 2 8000 Series 2 3 function keys 2 4 G games 4 3 H hard drive problems with 6 10 using 2 15 Help accessing 6 4 button 2 7 6 1 customer shared knowledge 6 3 Help amp Support Center 6 1 online help 6 3 tools 6 2 Web sites 6 3 Hotmail 3 4 hyperlink 3 2 installing downloaded files 4 5 expansion card 5 5 memory 5 4 software 4 4 Instant E mail button 3 8 internal components 5000 Series 5 2 8000 Series 5 3 Internet accessing favorite sites 2 7 basic concepts 3 2 downloading files 4 5 MY PRESARIO GETTING STARTED parental controls 3 9 problems with 6 12 restricting content 3 9 Web browser 3 3 Internet buttons Activity 2 6 E mail 2 6 Entertainment 2 6 Instant Internet 2 6 My Presario 2 6 Retail Affinity Central 2 6 Search 2 6 Internet Service Provider ISP establishing 3 2 problems with account 6 12 server name 3 5 user name 3 5 K keyboard arrow keys 2 4 buttons overview 2 5 CD DVD Control buttons 2 5 Easy Access buttons 2 7 function keys 2 4 Help button 2 7 Instant E mail button 3 4 Internet Zone buttons 2 7 main keys 2 4 My Program button 2 8 numeric keys 2 4 problems with 6 14 Quick Launch Web buttons 2 7 Smart Credit Card 2 11 Stand By button 2 9 status lights 2 10 volume buttons 2 8 PRESARIO GETTING STARTED Logitech Web site 2 12 wireless mouse 2 12 M memory problems with 6 17 upgrading 5 4 monitor flat pan
9. SUPPORT Problem Receiver is not connected properly Batteries are not installed properly Communication between receiver and mouse not established Receiver too close to other electrical devices Batteries are low COMPAQ COM CONSUMERSUPPORT Solution Try unplugging then reconnecting the receiver cable to your computer The receiver cable goes into the computer s USB port or PS 2 mouse port Reinstall the batteries according to the diagram inside the battery compartment Press the Connect button on the receiver then press the Connect button under the mouse See the Compaq Logitech Wireless Wheel Mouse section for more information Place the receiver at least 8 inches or 20 centimeters away from other electrical devices such as the computer the computer monitor or external storage devices If you are working on a metallic surface try turning the receiver on its side Replace the batteries PRESARIO GETTING STARTED Symptom Insufficient memory message is displayed My PRESARIO GETTING STARTED Problem All memory in the computer is being used by open programs and memory is needed for a desired task COMPAQ COM CONSUMERSUPPORT Solution To avoid Windows running unnecessary programs automatically at startup Press the Help button Select Adjust your startup resources to improve performance Follow the on screen instructions HE
10. USOC RJ11C An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 Compliant See installation instructions for details The REN is used to determine the quantity of devices which may be connected to the telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call Typically the sum of the RENs of all devices connected to one line should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company If this Compaq equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice is not practical the telephone company will notify the customer as soon as possible Also you will also be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes to its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted telephone service If trouble is experienced with this Compaq equipmen
11. You are now set up and ready to use e mail Typing an E mail Message Regardless of the e mail software you choose creating an e mail message is like filling out a form When typing an e mail message you must complete the following Feature Description To E mail address of the recipient Person s receiving a copy of your message Subject Summary of your message in a few words Message Content of your message My PRESARIO GETTING STARTED E mail cont To send and receive e mail you need an e mail address so that your Internet Service Provider ISP will know where to pick up and deliver mail The My Presario Learning More CD has information on finding e mail addresses 4 Did you know E mail extensions identify the type of server where an organization resides Some of the most common e mail extensions and their descriptions are as follows Extension Description organization commercial network education government agencies military My PRESARIO GETTING STARTED Understanding E mail Addresses Some ISPs allow you to pick an e mail address but others require you to follow a set pattern gt your name gt ISP server name ISP names can be longer and more complex but basically anything to the right of the sign is the ISP server name and anything to the left is the user name For example johndoe aol com User
12. check to be sure that the disc is inserted with the label face up and properly seated in the drive The DVD ROM and DVD R RW drives take longer to begin playback because they must determine the type of media being played PRESARIO GETTING STARTED Removing a Disc from a Drive 1 Press the Load Eject button to open the drive 2 Carefully lift the CD or the DVD from the drive E Press the Load Eject button 1 on the front of the drive to close the door 4 Store the disc in its protective case or in the storage compartment on the front of the computer Playing an Audio CD 1 Insert a disc into the drive with the label face up 2 If after a few seconds the disc does not automatically start playing press the Play Pause button on the keyboard 3 Perform the following tasks using your Internet keyboard as needed Click the Play Pause Pll button to pause play Click the Forward and Back buttons to skip tracks Click the Stop Bl button to stop playing the CD Press the Eject button on the drive to remove the disc UsiNG YOUR COMPUTER 2 17 Disk Drive Hard Drive CD ROM CD RW DVD ROM and DVD R RW Drives cont You can only play a DVD movie from a DVD ROM or DVD R RW drive When you finish watching a movie store the DVD disc in its protective case K You can control the actions of the DVD player pause rewind and so on from the CD DVD control b
13. ii OR cedes 2 2 What s in Front 8000 2 3 What s in Back 8000 Series 2 3 PRESARIO GETTING STARTED CONTENTS I CONTENTS II Keyboa d BASICS Dr 2 4 Getting to Know the Standard Keyboard Keys 2 4 Keyboard BULIONS iios ones rd ob rd dr rtt pre wie Sab osse 2 5 Using CD DVD Control BULLONS Load uto arta d atas dau uet e 2 5 Using Internet Zone BULEODS Lisa suae qs ss Ais Rr c 2 6 Customizing the Internet Zone 5 2 7 Using Quick Launch Web Buttons reru 2 7 Assigning the My Program 2 8 Adjusting the s Cad edet d tob t aet 2 8 Putting Your Computer into Stand 2 9 Resuming from Stand 2 9 System Status LIQ 2 10 Understanding the System Status 0 145 2 10 Smatrt Credit Card Internet Keyb afd Lao occa acie Rete d e 2 1 Understanding the Smart Credit Card Internet Keyboard 2 11 Using the Smart Credit Card dae ento es 2 11 Compag Logitech Wireless Wheel Mouse 2 12 Installing the Wireless Wheel Mouse 2 12 Scroll Mouse and Wireless 2 13 Making Screen Selections aiia
14. keyboard button you can get on the Internet fast read your e mail or check out the latest in entertainment Depending on which Internet Service Provider ISP you have the default options provided by the Internet Zone buttons may vary O Did you know Until you set up your Internet Service Provider ISP each Internet button takes you to a window that guides you through the ISP set up process 2 6 UsiNG YOUR COMPUTER Using Internet Zone Buttons COMPAQ Note Button functions may vary by model and by region Description Search accesses a Web site that helps you to locate news and information on the Internet Search for topics including news and information shopping images music and video Activity launches your favorite Internet Zone activity The default brings you to your Community center a vibrant online community experience with chat sessions discussion boards clubs home pages photo albums and more Note On the Smart Credit Card Internet keyboard the Activity button is replaced by the Smart Credit Card button Refer to the Smart Credit Card Internet Keyboard section for details E mail launches your e mail application Instant Internet provides your daily starting point to the Internet It connects you to a customizable Web page filled with local weather news sports and financial information Compaq Customer Communities provides online collaboration between novices and te
15. listen to music or read information from CDs The DVD R RW drive enables you to view your favorite movies record your own movies listen to music or read information from CDs em Ifa CD doesn t play make sure the drive is closed 2 16 UsiNG YoUR COMPUTER Inserting a CD or DVD into the CD ROM CD RW DVD ROM or DVD R RW Drive number and style of drives vary by model Note Your computer must be turned on before you can insert or remove a disc 1 Press the Load Eject button to open the drive M Carefully lift the disc from the CD case Hold the disc by the edges and the center hole only to avoid touching the surface Place the disc label side facing up into the round area of the tray If the tray contains support tabs carefully slide the disc under the tabs to position it correctly in the tray 4 Press Load Eject button to close the drive MY PRESARIO GETTING STARTED Disk Drive Hard Drive CD ROM CD RW DVD ROM and DVD R RW Drives cont A CD ROM drive reads CDs CD R and CD RW media DVD ROM and DVD R RW drives read all CD media plus DVD discs When you have finished listening to a CD store the disc in the storage compartment on the front of your computer or in its protective case To adjust the volume refer to Adjusting the Volume in this chapter 4 Did you know If the CD ROM CD RW DVD ROM or DVD R RW drive can t play a disc
16. the software is certified by Microsoft for your version of Windows see program packaging for this information If possible save all data close all programs and restart your computer If the error message returns press the Help button on the keyboard to access the Compaq Help amp Support Center and select Undo harmful or unintended changes to your system Refer to the How to Access Help section in this chapter Verify that you installed your memory modules correctly by calling Compaq Technical Support Refer to your Certificate of Warranty for details Refer to your Certificate of Warranty for details HELP amp SUPPORT 6 13 Keyboard and Scroll Mouse Symptom Problem Solution Keyboard commands and Keyboard connector is not properly the Windows desktop click typing are not recognized connected the Start button by the computer Click Turn Off Computer The Turn Off Computer dialog box is displayed Select Turn Off After the shutdown is complete reconnect the keyboard to the back of your computer and restart your computer Program in use has stopped Shut down your computer using the responding to commands mouse If your mouse cannot activate a shutdown refer to the problem below Mouse connector is not properly plugged into the back of the computer Keyboard needs repair Refer to your Certificate of Warranty for details Mouse does not respond to Mouse connector is not properl
17. 250029 001 compaq com athome Important Service Information For the fastest path to the right answers go to compaq com consumersupport At this site you will find online services to assist with your hardware and software related questions issues and product needs Compaq offers the following online services for your Presario product Drivers and product information find original product drivers the latest updates and software fixes warranty information and product documentation Compaq Customer Communities where novices to technical experts collaborate to share knowledge information and assistance Participate in existing product discussions review commonly asked questions and answer or post new questions to a community of users Contact a Compaq Support Specialist Have a product warranty issue or need to contact a technical expert Contact Compaq online for the fastest time to a solution When escalating a service event online it is important to include the following information in your inquiry Please take a moment to write down the following information for your future reference Product Name Model Name Serial Number Date of Purchase Notice O 2001 Compaq Computer Corporation COMPAQ and the Compaq logo Registered in U S Patent and Trademark Office Microsoft and Windows are trademarks of Microsoft Corporation other product names mentioned herein may be trademarks
18. 4 How Do Find Information on the Learning More CD 1 5 PRESARIO GETTING STARTED Congratulations As the owner of a new Compaq Internet PC you have joined the worldwide community of Presario computer users Once your computer is set up and connected to the Internet you can explore vast regions of information entertainment and online services This guide is designed to help you gt Get acquainted with computer features you ll want to try during the first few days or weeks Keep your computer running smoothly by using the tools on your computer Solve problems if they occur INTRODUCTION 1 1 Symbols Graphics Used Warnings and cautions are displayed to protect you from injury your equipment from damage and your files from data loss 1 2 INTRODUCTION The following words and symbols have special meaning in this guide and in the CD documentation 7 Did you know Failure to follow directions may result in bodily harm or loss of life Understanding the background or concept may help you solve a problem Helpful hints make using your computer easier and faster Another document or another page in this document has related information A Caution Failure to follow directions may result in damage to equipment or loss of data Computer Illustrations and Features The computer illustrations shown and the features described in this guide may differ slightly from your
19. 4 Upgrading Computer Membobly 3 cecexd ates ad etr Cre Ron 5 4 Adding Components uisa ER eR Dp RIA dnas 5 5 Adding an Expansion or Option Card 5 5 chapter 6 Help amp SUpport Loss 124 o r kis k 6 1 Preventative Care amp Maintenance aw ded 6 2 Online Service SUp Li IIR eter ded sapo C n 6 3 Howto Access 816119 abani e pd 6 4 CONTENTS IV MY PRESARIO GETTING STARTED PRESARIO GETTING STARTED certs al 6 6 CD ROM CD RW DVD ROM or DVD R RW Drive 6 7 DISK 6 8 Hard ERR RR E es 6 10 Display 2 55 6 11 Internet ACCESS ERR REG ee eee eee ee Eh 6 12 POWBT cs aap cron a Aa e wakes 6 13 Keyboard and Scroll Mouse addere ox Ei ia 6 14 Wireless Wheel 6 16 Re Rd PI iS kot p Rad eds 6 17 Index 1 CONTENTS V CONTENTS VI MY PRESARIO GETTING STARTED Introduction In This Chapter Symbols and Graphics Used 1 2 Where Can Find Information 1 3 Safety 1
20. AOLWeleome Doe Jane Aletter from AOL Help important Message About My PRESARIO GETTING STARTED Content Advisor The Internet provides you with access to a wide variety of information but some information may not be suitable for every viewer With Content Advisor you can gt gt gt Control Internet access Set up a password Set up a list of Web sites that people who use your computer cannot view Adjust the types of content people who use your computer can view with or without your permission My PRESARIO GETTING STARTED Restricting Internet Content 1 On the Windows desktop click Start then click Content Advisor Control Panel coreg cento In the Control Panel click 5 Network and Internet se en nmt 0 i Connections then click Internet Options aes pn ies yon Click the Content tab Mort leit Wy Pa In the Content Advisor area click Enable 8 Click Settings and then type your password in the Password box Click a category in the list and then drag the slider to set the limits you want to use Repeat this process for each category you want to limit and then click OK WELCOME TO THE WEB 3 9 3 10 WELCOME TO THE WEB My PRESARIO GETTING STARTED In this chapter you learn how to perform some of the more In This Chapter common activi
21. Compaq Presario Internet PC MY PRESARIO GETTING STARTED Where Can Find Information Information is available in several forms printed documents electronic documents on the CD that came with your computer and the Compaq Web site Use this guide as your first point of reference and then refer to the following documents gt gt gt gt 74 Did you know Quick Set Up poster Warranty Certificate My Presario Learning More CD Presario Newsletter The Compaq Web site is available worldwide As you explore the Internet go to the following address for information about products services and exciting activities compaq com MY PRESARIO GETTING STARTED Warranty Certificate The warranty details Compaq s commitment to repair or replace parts during the warranty period and lists important Compaq telephone numbers n the event of a mechanical problem contact Compaq not the retailer who sold you the computer Keep the warranty in a safe place for future reference Replacing Parts The Easy Access design of your Internet PC allows you to access internal components in most cases without using any tools The My Presario Learning More CD describes procedures for upgrading and replacing computer components If you experience a problem and are unable to resolve the issue after referring to this guide and the My Presario Learning More CD contact Technical Support If a replacem
22. Easy CD Creator software available on select models Various uses of the CD RW drive are shown below Note Confirm that the Easy CD Creator software is installed before you begin trying to create CDs Create personal music CDs with your favorite music tracks and MP3 WMA files Create a data CD to store data such as files or folders from the hard disk This feature is useful for backing up important files or for sharing data with other people Direct CD Write files directly to a CD R CD RW just like you copy files to a disk drive Drag and drop files from one drive to another in Microsoft Explorer without accessing Easy CD Creator CD Copier Create an entire copy of a CD or a backup of data files Jewel Case Make custom jewel case inserts and CD labels to Creator indicate the title and contents of a CD labels are sold separately The Easy CD Creator software is intuitive When you place the cursor over any of the functions a description of the function is displayed Note There is extensive online Help built into the software To view online Help you must load Adobe Acrobat Reader from the My Presario Learning More CD UsiNG YOUR COMPUTER 2 19 2 20 UsiNG YoUR COMPUTER MY PRESARIO GETTING STARTED Welcome to the Web In just a few moments you will In This Chapter be on the World Wide Web It is estimated that thousands of new Basic Concepts 3 2 users will join you in connecting to the Internet for th
23. GETTING STARTED
24. LP amp SUPPORT 6 17 6 18 HELP amp SUPPORT COMPAQ COM CONSUMERSUPPORT My PRESARIO GETTING STARTED Index A Add New Programs 4 4 4 5 AOL connecting with 3 3 reading e mail 3 8 searching the Web 3 3 sending e mail 3 7 arrow keys 2 4 audio playing a CD 2 17 playing digital files 4 3 problems with 6 6 autoscrolling 2 14 B back features 5000 Series 2 2 8000 Series 2 3 browser 3 3 buttons See keyboard My PRESARIO GETTING STARTED CD DVD ROM control buttons 2 5 CD ROM drive inserting a disc 2 16 playing an audio CD 2 17 removing a disc 2 17 CD RW drive creating CDs 2 19 inserting a disc 2 16 playing an audio CD 2 17 removing a disc 2 17 Compaq Help amp Support 6 1 online store 1 3 Web site 1 3 Content Advisor 3 9 creating CDs 2 19 D disk drive problems with 6 8 using 2 15 downloading software 4 5 INDEX 1 drive CD ROM 2 15 CD RW 2 15 disk 2 15 DVD R RW 2 15 DVD ROM 2 15 hard 2 15 drivers 6 3 DVD ROM R RW drive inserting a disc 2 16 playing a movie 2 18 playing an audio CD 2 17 removing a disc 2 17 Easy CD Creator 2 19 e mail address criteria 3 5 AOL 3 7 defined 3 4 extensions 3 5 Hotmail 3 4 ISP 3 5 Outlook Express 3 4 reading messages 3 8 receiving 3 8 sending with AOL 3 7 sending with Outlook Express 3 6 undeliverable message 3 4 writing messages 3 4 emergency diskette 6 5 expansion card 5 5 F Factory Restore 6 5 floppy drive See disk drive INDEX
25. N Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate NOTICE The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 The Ringer Equivalence Number for this device is 1 0 Contents Chapter aoo as ek ES 1 1 Symbols amd Graphics USE Ped hien 1 2 Computer Illustrations and Features 1 2 Where Can Pind Information L kis i 1 3 Warranty o i EE i ii L sia 1 3 Replacing Parts Lukis ss ia ai 1 3 Upgrading Your Computer a 1 3 a e TTT 1 4 Safety and COMMON Li nis i ipd ii is a a 1 4 How Do I Find Information on the Learning More 1 5 Using the My Presario Learning More CD 1 5 Chapter 2 Using Your Computer k e ER ARS 2 1 Your Computer ata GIANCE os kas iii air aria aa 2 2 What s in Front 5000 Series 2 2 What s in Back 5000 Ls ias
26. as a supplement to the instructions provided with your new component Internal Components 5 2 Upgrading Componerts 5 4 Adding Components 5 5 My PRESARIO GETTING STARTED COMPUTER UPGRADES 5 1 Internal Components Your 5000 Series computer is constructed with an Easy Access panel This design makes accessing the internal parts easy Failure to disconnect the power from the computer may result in personal injury A Caution Before working with the components inside the computer you must ground yourself and the equipment to prevent damage to the parts from static electricity To discharge any static buildup touch a metal part of the computer chassis before touching any internal parts 4 Did you know The screw s securing the side access panel are for shipping purposes only and do not need to be replaced 5 2 COMPUTER UPGRADES Accessing Internal Computer Components 5000 Series l en Remove any diskette or compact discs CDs from the computer To shut down your computer click the Start button and then click Turn Off Computer The Turn Off Computer dialog box is displayed Select Turn Off to turn the computer off Disconnect the power cord from the electrical outlet and computer Disconnect all peripheral 2 device cables from the NETT adi computer Remove the screw s securing the side access panel Locate the latch directly below the screw pull the
27. by model My PRESARIO GETTING STARTED Keyboard Buttons The keyboard buttons make it easier and faster to get on the Internet use your favorite software or listen to your favorite CD You might even want to watch a movie or send an e mail The CD DVD control buttons provide a quick and easy way to play aCD ora DVD movie at the touch of a button The buttons can also be used to control MP3 files played through Windows Media Player Many CDs begin playing automatically when inserted into the drive Refer to Playing an Audio CD in this chapter to play a CD Refer to Adjusting the Volume in this chapter to adjust the volume when playing a CD or a DVD MY PRESARIO GETTING STARTED The keyboard buttons are shown in the following illustration They are discussed in detail on the following pages CD DVD Control Buttons Internet Zone Buttons Quick Launch Help Button Quick Launch My Program Button Cer FEET FET Volume Mute Buttons Stand By Button LED Status Lights Using CD DVD Control Buttons Play Pause starts or stops a CD DVD or MP3 temporarily Rewind Previous Track skips to the previous track Fast Forward Next Track skips to the next track Note Buttons may vary by model Stop ends the CD DVD or MP3 play rewind and fast forward functions Eject Load ejects or loads the CD or DVD USING YOUR COMPUTER 2 5 Keyboard Buttons cont With the press of a
28. chnical experts who share knowledge and information and provide assistance Participate in existing product discussions review commonly asked questions and answer or post new questions to a community of users Retail Affinity Central provides an instant connection to your computer store and a variety of leading consumer companies Entertainment is your online scoop for the world of entertainment featuring music downloads streaming video Web casts entertainment news and reviews My PRESARIO GETTING STARTED Keyboard Buttons cont Some Internet buttons have a default function and others can be assigned a function such as calling up your favorite Internet page or reading your e mail After being assigned a function these buttons can be reassigned to a different function You can access your favorite program Web site or document by pressing the Quick Launch Web buttons These are the Help and My Program buttons Refer to Preventive Maintenance on the My Presario Learning More CD for additional information on service and support My PRESARIO GETTING STARTED Customizing the Internet Zone Buttons 1 From the Windows desktop click the Start button then click Control Panel The Control Panel window is displayed 2 Inthe Control Panel click Printers and Other Hardware then click the Easy Access Buttons icon A dialog box prompts you to press the Easy Access Internet Zone button you would like t
29. covery CD You also have the option of restoring your computer to the way it was when you performed the last User Backup When you restart your computer with the Recovery CD in the drive the following menu is displayed Emergency Diskette User Restore Factory Restore Description Creates a recovery diskette that stores the system information that came with your computer This diskette contains information specific to your computer model You may be prompted to insert the emergency diskette if you use the QuickRestore CD to restore the C and D drives to their original factory settings Creates a backup of all the files applications and data currently on the C drive The backup is stored in USER PQI files on the D drive Note If the D drive does not have enough space to store the User Backup the computer automatically resizes the partition then completes the User Backup Be aware that the size of the C drive decreases as the size of the D drive increases Uses the information stored in the USER PQI files on the D drive to restore all the files applications and data on the C drive as they existed at the time of your last User Backup Any files data or programs you added after your last User Backup are deleted Restores the computer to its original factory condition You will need to re enter your factory registration information Any files data or programs you added after receiving your computer are deleted Ex
30. derstanding E mail Addresses exec e net ot Fee ans 3 5 Sending an E mail Using Outlook 3 6 Sending an E mail Using AOL asso cir 6 ii a i 3 7 Reading Your Outlook Express E mail 55 5 3 8 Reading Your AOL E mail 3 8 Content AdVIsOt a Lana ue de den wi Der VUA 3 9 Restricting Internet CONTE oia osuere wt anssi stian 3 9 MY PRESARIO GETTING STARTED CONTENTS III Chapter 4 60118011 4 1 Print Basics d deed OUR CREDE RU ea Cea RR 4 2 Using the Menu to 13 sa cud praet e 4 2 Games and Digital Audio Files usse a ed tate o dan n 4 3 Playing 69700165 cicadas Fa pte ended Kap de duda d opa ipd qan 4 3 Playing Digital Audio Files leue k a as RR 4 3 SOTIWATE PEE 4 4 Installing Software from a CD DVD or 015 4 4 Installing Software Downloaded from the Internet 4 5 Chapters Computer Upgrades opo 5 1 Intermal compone ES ossa di pU aucti siai iii RR edna 5 2 Accessing Internal Computer Components SOOO SONGS ced YO c dones 5 2 Accessing Internal Computer Components 8000 SONGS Loue od aw wu ad Ix Ey edd vx VUE 5 3 Upgrading Components senex n peur aar mh n ka eR da 5
31. ding Components Random access memory RAM is the working space of your computer Data and instructions are stored there temporarily in memory The most powerful processor and the fastest hard drive will not perform well without the workroom to keep the data and program close at hand There are several different types of memory modules You must install the same type of memory currently in your computer Go to the following Web site to find out exactly what type of memory is in your computer compaq com athome memory O Did you know If a blank screen is displayed after replacing the memory module the memory is installed incorrectly Repeat the procedure to ensure that the memory module is properly positioned Upgrade the memory in your computer with modules of the type and speed that are identical to the memory originally installed in your computer 5 4 COMPUTER UPGRADES A Upgrading Computer Memory 1 Complete the Accessing Internal Computer Components procedure for your computer model 2 Pull outward on the release latches found on both ends of the memory slot 8 3 Align the memory module with the memory slot on the system board Push the module carefully and firmly into the slot ensuring that the latches on both ends snap into place Note Press gently to ensure the memory module is properly positioned MY PRESARIO GETTING STARTED Adding Adding an Expansion or Option Ca
32. dit Card button This button launches a Web site with instructions on obtaining your Smart Credit Card 2 When prompted insert your Smart Credit Card into the Smart Card terminal with the front of the card facing up 3 Follow the on screen instructions to complete the transaction UsiNG YOUR COMPUTER 2 11 Logitech Wireless Wheel Mouse available on select models 4 Did you know The wireless wheel mouse does not alert you when the batteries are low You must replace the batteries approximately every six months For optimal performance place the receiver at least eight inches twenty centimeters away from other electrical devices such as the computer the computer monitor or external storage devices If your wireless wheel mouse does not function properly after installation refer to the Troubleshooting section in Chapter 6 of this guide For information about using your wireless wheel mouse refer to the Scroll Mouse and Wireless Mouse section on the next page 2 12 UsiNG YoUR COMPUTER Installing the Wireless Wheel Mouse Note Before using your wireless wheel mouse refer to the Comfort Guidelines on the Logitech Web site at logitech com cf support comfortguide cfm 1 Remove the battery compartment cover by pressing the tab on the bottom of the mouse and sliding off the cover 2 Insert the two AAA alkaline batteries according to the diagra
33. e Compaq Help amp Support Center or refer to your Certificate of Warranty for details To format the disk 1 Onthe Windows desktop click Start then click Control Panel The Control Panel window is displayed Select the disk A drive Click File and point to Format Select the desired options and click Start to begin formatting the disk HELP amp SuPPORT 6 9 Symptom Computer seems to be locked up Hard drive error message is displayed 6 10 HELP amp SUPPORT Problem Program in use has stopped responding to commands Part of hard drive has failed or is about to fail COMPAQ COM CONSUMERSUPPORT Solution Attempt a normal Windows shutdown If this fails press the Power button for four or more seconds to turn off the power To restart your computer press the Power button again Press the Help button on the keyboard to access the Compaq Help amp Support Center or refer to your Certificate of Warranty for details My PRESARIO GETTING STARTED Display Monitor Symptom Screen is blank and monitor power light is not lit Screen is blank My PRESARIO GETTING STARTED Problem Monitor power cable is not connected to the monitor or to the wall outlet Monitor is not turned on Monitor connector cable is not properly connected to the back of the computer Screen saver is enabled Computer is in Stand By mode If you have a flat panel m
34. e a surge protector to regulate the flow of electricity to the computer modem and all peripherals such as a printer speakers and monitor Become static free before removing the side panel PRESARIO GETTING STARTED How Do Information on the Learning More CD The My Presario Learning More CD has information on the following topics Advanced features of your computer Solving computer problems Safety and comfort Compaq Help amp Support Upgrading your computer Government regulatory information O Did you know Electronic documents often have hyperlinks to help you find information quickly When you pass the cursor over a hyperlink a small hand vh is displayed When you click a hyperlink it jumps to the referenced page Hyperlinks are represented by navigation buttons colored text and images MY PRESARIO GETTING STARTED Insert the My Presario Learning More CD into the CD ROM drive The CD will run automatically and the main page will be displayed Note If the CD does not run automatically click the Start button select Run and type E autorun exe where E represents the letter of your CD ROM drive On the Learning More CD Online Documentation main page hover your cursor over a topic to see a list of subtopics Click one of the topics on the main page to view its contents On the topic page click one of the subtopics that you wa
35. e having a prob lem with Click the Action menu item and select Uninstall Restart your computer and let Windows detect the CD or DVD driver Recording audio CDs is difficult Wrong or poor quality media type Verify that you are using the correct or impossible media for the drive Try a different brand of media Quality varies widely between manufacturers Note See online Help in the Easy CD Creator software for detailed troubleshooting tips My PRESARIO GETTING STARTED COMPAQ COM CONSUMERSUPPORT HELP amp SUPPORT 6 7 Disk Drive Symptom Unable to read the floppy disk Invalid system disk message is displayed Disk drive light stays on Disk drive cannot save information to floppy disk 6 8 HELP amp SUPPORT Problem A non formatted disk has been inserted Floppy disk is damaged A floppy disk that does not contain the system files needed to start your computer has been inserted in the drive Floppy disk error has occurred Floppy disk has been improperly inserted Floppy disk drive is damaged Floppy disk is not formatted COMPAQ COM CONSUMERSUPPORT Solution To format the disk 1 On the Windows desktop click Start then click Control Panel The Control Panel window is displayed Select the disk A drive Click File and point to Format Select the desired options and click Start to begin formatting the disk Replace the floppy disk with a new one When drive activ
36. e information on using e mail My PRESARIO GETTING STARTED Sending an E mail Using AOL Press the Instant E mail DA button on the Internet keyboard 2 Click the Write icon on the AOL toolbar 3 Type the recipient s e mail address in the Send To box 4 Type the subject of your message in the Subject box 5 your message in the message window 6 Click Send Now WELCOME TO THE WEB 3 7 E mail cont You receive e mail messages automatically even when your computer 15 shut down Your ISP stores these messages until you decide to open your e mail program and read them 3 8 WELCOME TO THE WEB Reading Your Outlook Express E mail Messages Press the Instant E mail M button on the Internet keyboard Click Inbox New messages appear in bold type 3 Double click the message to display the message text 4 Click the Close button in the upper right corner of the screen to close the e mail or press the Delete key on the keyboard to delete the message Reading Your AOL E mail Messages 1 Press the Instant E mail M 3 button on the Internet B keyboard 2 Click the Read icon New messages appear in bold type 3 Double click the message to display the message text 4 Click the Close X button in the upper right corner of the screen to close the e mail or press the Delete key on the keyboard to delete the message 3 21 2001 AOL Welcome E 2 21 2001
37. e that call waiting is disabled and that your anti virus utility is running 4 Did you know If the download process is interrupted you must restart the entire download procedure from the beginning For more information on anti virus software see Preventive Maintenance on the Presario Learning More CD My PRESARIO GETTING STARTED Installing Software Downloaded from the Internet m Before you start downloading note the location on the hard drive where the files will be stored Also be sure that you have enough hard drive space available 2 After the download is complete terminate your Internet connection 3 Close all other open programs On the Windows desktop click Start then click Control Panel 5 Double click the Add or Remove Programs icon The Add or Remove Programs window is displayed 6 Click Add New Programs m Click the CD or Floppy button 8 Click the Next button Click the Browse button 10 Locate and select the Setup exe or Install exe file for the downloaded software 11 Click Open to begin the installation process TASKS 4 5 4 6 COMMON TASKS My PRESARIO GETTING STARTED Computer Upgrades In this chapter you learn how to access the internal parts of the computer and how to perform basic upgrades In This Chapter Many components of the computer are replaceable and upgradable This chapter should be used
38. e very first Internet Connection 3 3 time In this chapter you begin to explore the endless possibilities of the Internet e mail shopping news entertainment research education and much more Procedures are provided for America Online AOL users E mail 3 4 Content Advisor 3 9 Welcome to the World Wide Web You are about to enter a very exciting new world Note Your screen may vary from the images shown in this chapter My PRESARIO GETTING STARTED WELCOME TO THE WEB 3 1 Basic Concepts Internet Web URL hyperlinks cyberspace sound confusing The Internet definitely has its own terminology Take a few moments to understand some basic concepts that will help you start surfing the Web To begin surfing you need to establish an Internet Service Provider ISP account 3 2 WELCOME TO THE WEB What Is the Internet Millions of documents pictures software and entertainment files are available for you to use on the World Wide Web Your new Presario comes complete with everything you need to get up and running on the Internet in just 10 minutes Then you too can have access to all these files But first let s discuss some basic concepts about the Web and the Internet The Internet is a global association of computers that transmit data and make the electronic exchange of information possible Documents are stored on servers on the Internet These documents are identified using Hy
39. el 6 11 problems with 6 11 mouse autoscrolling 2 14 clicking 2 13 double clicking 2 13 scrolling 2 13 wireless 2 12 movies 2 18 MP3 files 4 3 My Presario Learning More CD 1 5 My Program button assigning 2 8 using 2 7 N Netscape Navigator 3 3 numeric keys 2 4 0 online support 6 4 Outlook Express receiving e mail 3 8 sending e mail 3 6 setting up 3 4 INDEX 3 P parental controls 3 9 playing CDs 2 17 digital audio files 4 3 games 4 3 movies 2 18 ports 5000 Series 2 2 8000 Series 2 3 power button 2 2 2 3 problems with 6 13 printing 4 2 R RAM 5 4 Recovery CD 6 5 removing programs 4 4 restore from User Backup 6 5 to factory condition 6 5 S safety and comfort 1 4 software installing from disc 4 4 installing from Internet 4 5 updates 6 3 Stand By mode 2 9 status lights caps lock 2 10 e mail 2 10 num lock 2 10 scroll lock 2 10 stand by 2 10 surge protector 1 4 INDEX 4 T technical support 6 1 troubleshooting audio 6 6 CD ROM drive 6 7 CD RW drive 6 7 disk drive 6 8 DVD R RW drive 6 7 DVD ROM drive 6 7 hard drive 6 10 Internet access 6 12 keyboard 6 14 memory 6 17 monitor 6 11 power 6 13 scroll mouse 6 14 wireless mouse 6 16 U upgrades expansion card 5 5 memory 5 4 User Backup 6 5 V Virtual Technician 6 2 volume keyboard buttons 2 8 problems with 6 6 W warranty 1 3 WinDVD player 2 18 wireless mouse 2 12 World Wide Web See Internet PRESARIO
40. ent part is needed the technician will send the replacement part with illustrated instructions for removing the factory installed part and replacing it Upgrading Your Computer Expand your Presario performance with upgrades like memory and additional peripherals such as a digital camera and a printer To learn more visit the online store at compaq com athome INTRODUCTION 1 3 Safety Your computer is an electrical device Treat it with care to avoid personal injury and damage to the equipment To reduce the risk of electric shock and damage to the equipment read the Safety and Comfort Guide on the My Presario Learning More CD before performing any procedures involving the internal components of your computer 4 Did you know For added protection during an electrical storm perform a shutdown then disconnect your computer and all peripherals from the power source wall outlet After shutting down your computer unplug the surge protector s from the power source Don t forget to plug your surge protector s back in after the storm has passed 1 4 INTRODUCTION Safety and Comfort The My Presario Learning More CD contains safety and comfort information on how to gt gt Set up your work area for maximum comfort Practice good posture hand position work habits and health habits while using your computer Use a grounding plug to prevent electrical shorts shocks or fires Us
41. he disc drive If the installation process does not begin automatically refer to the documentation that came with the software If no documentation exists follow the procedure listed here to install software from a CD or disk In the event of difficulties with the installation contact the software manufacturer K When selecting software for your computer make sure the packaging states that it is compatible with your version of Microsoft Windows your computer memory processor and available disk space 4 4 COMMON TASKS Installing Software from a CD DVD or Disk 1 Close all open programs and follow the installation instructions for that software From the Windows desktop click the Start button then click Control Panel Double click the Add or Remove Programs icon The Add or Remove Programs window is displayed Click Add New Programs Click the CD or Floppy button Insert the CD or disk into the proper drive and click Next Microsoft Windows begins the installation process Insent the product first instalation Boppy dik or CD ROM and then click n My PRESARIO GETTING STARTED Software cont If you download software from a Web site follow the installation instructions that are usually displayed on the Web page If installation instructions are not available complete the steps listed here Before downloading files of any kind from the Internet make sur
42. in Back 8000 Series e e 8 Power port PS 2 mouse port PS 2 keyboard port Serial port for connecting a serial peripheral device Parallel port for connecting a peripheral device such as a printer Audio speaker ports Microphone port USB ports for connecting an Internet keyboard or other USB devices Ethernet port for connecting to an Ethernet network if equipped Monitor port 1394 port Modem port for connecting to a phone line Note Connectors and their positions may vary by model UsiNG YOUR COMPUTER 2 3 Keyboard Basics The standard keys perform the following functions Main keys are the typewriter style keys Function keys the F1 through F12 keys Two of these keys are active even without a program running F1 enables you to get help on Windows related topics F3 enables you to search for files or folders Arrow keys can be used for games and to navigate through a document or Web site These keys allow you to move left right up and down using the keyboard instead of the mouse Numeric keys work like a calculator keypad 2 4 UsiNG YOUR COMPUTER Getting to Know the Standard Keyboard Keys Some keys have special functions when used alone or combined with other keys These functions vary depending on the program you are using Main keys Arrow keys Function keys Numeric keys Note Style of keyboard may vary
43. its the Recovery CD Note For more information about the Recovery CD refer to the My Presario Learning More CD COMPAQ COM CONSUMERSUPPORT HELP amp SUPPORT 6 5 Troubleshooting Reference additional help within the Compaq Help amp Support Center and Compaq Help amp Support Web site For additional troubleshooting information relating to your printer or monitor see the documentation that came with your equipment Audio Symptom 6 6 HELP amp SUPPORT Before contacting a Compaq Support Specialist keep in mind that the information needed to correct the problem may be at your fingertips Try pressing the Help button on the keyboard This button accesses important help and support information and tools Information in this section is divided into three areas Symptom Problem and Solution The Symptom line describes the symptom or warning message for the type of problem you are having The Problem column identifies one or more reasons why the symptom may have occurred The Solution column describes what you should do to try to solve the problem Note Some of the symptoms listed for certain troubleshooting problems will not apply to your computer For problems relating specifically to the monitor or printer refer to the documentation that came with the equipment Problem Solution Speaker cables are not properly Shut down your computer using the connected normal shutdown procedure Reconnect the speaker
44. ity stops remove the disk and press the Spacebar The computer should start up Restart your computer by pressing the Power button Remove the disk and reinsert it as follows Insert the edge with the sliding cover into the drive face up and push the disk all the way in until it stops Press the Help button on the keyboard to access the Compaq Help amp Support Center or refer to your Certificate of Warranty for details To format the disk 1 the Windows desktop click Start then click Control Panel The Control Panel window is displayed Select the disk A drive Click File and point to Format Select the desired options and click Start to begin formatting the disk My PRESARIO GETTING STARTED Symptom Disk drive cannot save information to floppy disk cont Disk drive cannot read a floppy disk My PRESARIO GETTING STARTED Problem Floppy disk is write protected Floppy disk is full or the file is too big Floppy disk is damaged File Save command not properly executed Floppy disk drive has failed Floppy disk is not formatted COMPAQ COM CONSUMERSUPPORT Solution Slide the write protection tab to the unlocked position on the disk Use another disk or compress the file to reduce the size Replace the damaged disk When saving information to the floppy disk drive verify that you are using the correct drive letter Press the Help button on the keyboard to access th
45. ks koss ski Rh Ra eR i 2 13 Opening Software and Files 22 2 13 2 13 611105610117130 cua 2 14 MY PRESARIO GETTING STARTED Disk Drive Hard Drive CD ROM CD RW DVD ROM and DVD R RW 2 15 Using the Disk DIVE netera aniaui en a sa senate 2 15 Using the Hard 2 15 Inserting CD DVD into the CD ROM CD RW DVD ROM or DVD R RW Drive 2 16 Removing a Disc from a Drive darti o a 2 17 Playing an AUTIOED us sai s ag iii iii i 2 17 Playing a DVD ROM Movie Lik iso a 2 18 Creating Your Own CDS is ristis vas aguda m Pon re 2 19 Chapter 3 Welcome to the Web 3 1 Basic COMCEPES e 3 2 What Is the 3 2 What Brass 3 2 Internet Connection user etn p p 3 3 Connecting with ins ua a a iaaa R 3 3 Searching the Web Using AOL ia RO E rh ea 3 3 Suri TTC PH 3 4 Setting Up Outlook Express E Thall o ro rrt 3 4 Typing E mail Message sese tr rh nm nre waa 3 4 Un
46. m inside the battery compartment 3 Turn off your computer 4 Connect the receiver cable to the PS 2 port on the back of your computer E Turn on your computer 6 Establish communication between the mouse and the receiver by pressing the Connect button on the receiver then pressing the Connect button Q under the mouse PRESARIO GETTING STARTED Scroll Mouse and Wireless Mouse Your computer comes with a scroll mouse The scroll mouse directs a cursor on the Windows desktop Use the mouse to move quickly and easily through a document or Web site Moving the scroll wheel on your mouse forward or backward through a document or Web site is faster than using the scroll bar Some mouse functions may not work with all software My PRESARIO GETTING STARTED Making Screen Selections Click by pressing and releasing the left mouse button quickly one time You will hear a single clicking sound Opening Software and Files gt Double click by quickly pressing and releasing the left mouse button twice Scrolling Click and hold down on the scroll handle the box in a scroll bar area and drag it up or down until the desired text is displayed in the window Or single click the arrow buttons to move up or down one line at a time Positioning the cursor on the scroll bar and clicking above or below the scroll handle moves the text up or down one screen at a time
47. n 4 Ifyou selected Launch a new website choose the Web site you want to assign to the My Program A button 5 Click OK to verify your selection 6 Click OK Adjusting the Volume Use the following buttons on your keyboard to adjust the volume as needed gt Press the minus 77 button to decrease the volume Press the plus button to increase the volume Press the mute button to turn off the sound MY PRESARIO GETTING STARTED Keyboard Buttons cont If you re going to be away from your computer but want to leave the power on you can put your computer into Stand By mode 4 Did you know You can set the amount of time that passes before your computer goes into Stand By mode See the My Presario Learning More CD for instructions My PRESARIO GETTING STARTED Putting Your Computer into Stand By Press the Stand By button on the keyboard and your computer goes into Stand By mode Resuming from Stand By Press the Power button on the front of your computer to resume from Stand By mode Note On some models you can resume from Stand By mode by moving the mouse UsiNG YOUR COMPUTER 2 9 System Status Understanding the System Status Lights Li ghts The system status lights are shown in the following illustration and the function of each light is explained The system lights on the keyboard provide a quick status of your computer and keyboard settings
48. ne line cord use only No 26 AWG or larger telecommunication line cord in order to reduce the risk of fire 6 Do not plug a modem or telephone cable into the Network Interface Card NIC receptacle SAVE THESE INSTRUCTIONS Telecommunications Device Approvals The telecommunications device in your computer is approved for connection to the telephone network in the countries whose approval markings are indicated on the product label located on the bottom of the computer or on the modem Refer to the documentation included with the product to ensure the product is configured for the country in which it is located Selecting a country other than the one in which it is located may cause your modem to be configured in a way that violates the telecommunication regulations laws of that country In addition your modem may not function properly if the correct country selection is not made If when selecting a country a message appears that states that the country is not supported this means that the modem has not been approved for use in this country and thus should not be used U S Modem Regulatory Statements This equipment complies with Part 68 of the FCC rules Located on the bottom of the computer or on the modem is a label that contains among other information the FCC certification number and ringer equivalence number REN for this equipment If requested this information must be provided to the telephone company Applicable certification jack
49. nformation and product documentation web14 compaq com falco sp list asp gt Join the Compaq Customer Communities Where novices to technical experts collaborate to share knowledge information and assistance Participate in existing product discussions review commonly asked questions and answer or post new questions to a community of users compaq com communities Open an online service event with a Compaq Support Specialist Have a product warranty issue or need to contact a technical expert Contact Compaq online for the fastest time to a solution To ensure proper handling of your service event please include your Product serial number Date of purchase Detailed description of your issue or question compaq com athome support consumeremail html My PRESARIO GETTING STARTED COMPAQ COM CONSUMERSUPPORT HELP amp SUPPORT 6 3 How to Access Help em Join the Compaq Customer Communities compaq com communities and access up to date knowledge information and assistance for your PC 6 4 HELP amp SUPPORT The first step when you need help is to press the Help button on your keyboard giving you access to an integrated help and assistance tool from Microsoft and Compaq The Compaq Help amp Support Center provides a wealth of help and assistance especially when you need Answers to questions about your hardware or software gt Help installing new peripherals or software applications resol
50. nt to view or click the forward and back icons to move to the next or previous subtopic Note You can return to the main page at any time by clicking the Home icon 5559 Computer Hae Orien d met Reverery co Using the Presario Learning More CD INTRODUCTION 1 5 1 6 INTRODUCTION PRESARIO GETTING STARTED Using Your Computer In This Chapter Your Computer at a Glance 2 2 Keyboard Basics 2 4 Keyboard Buttons 2 5 System Status Lights 2 10 Smart Credit Card Internet Keyboard 2 11 Compaq Logitech Wireless Wheel Mouse 2 12 Scroll Mouse and Wireless Mouse 2 13 Disk Drive Hard Drive CD ROM CD RW DVD ROM and DVD R RW Drives 2 15 My PRESARIO GETTING STARTED In this chapter you learn about the following exciting easy to use features of your computer gt Computer Become familiar with all the components on the front and back of your computer Keyboard Learn about all the keyboard s capabilities including one button access to the Internet Scroll Mouse See how easy it is to use the scroll mouse and learn shortcuts to save time Hard Drive CD ROM CD RW DVD ROM and DVD R RW Drives Use the various drives to listen to your favorite CDs or watch movies Note Illustrations and features shown may differ slightly from those of your computer UsiNG YOUR COMPUTER 2 1 Your Computer at a Glance Before you begin yo
51. o program 3 Press the Internet button you would like to program This takes you to a Web site that provides instructions for reassigning the Internet button Using Quick Launch Web Buttons Description Help takes you to the Compaq Service amp Support Center which provides information about your Presario You can find information about your computer and computer related peripherals as well as access links to online technical support My Program can be programmed to launch your favorite software Web site or document Note Buttons and their functions may vary by model and region UsiNG YOUR COMPUTER 2 7 Keyboard Buttons cont After you assign the My Program A button settings pressing the button opens your selected software Web site or document automatically Instructions for reassigning the My Program button are found on the My Presario Learning More CD The Volume Control buttons allow you to control the volume of your computer Or if you want silence press the Mute K button It s that simple 2 8 UsiNG YOUR COMPUTER Assigning the My Program Button 1 Press the My Program button The Compaq Easy Access Button Settings dialog box is displayed 2 Select Launch a new program or Launch a new website then click Next p 3 Ifyou selected Launch a new program select either Programs or Documents then choose the program or document you want to assign to the My Program A butto
52. onitor available on select models you may need a Digital Video Interface and connector COMPAQ COM CONSUMERSUPPORT Solution Reconnect the power plug on the back of the monitor and on the wall outlet Press the Power button on the front of the monitor Inspect the monitor video connector for bent pins If no pins are bent reconnect the monitor connector cable on the back of the computer Press any key or move the mouse to make the screen display visible again Press the Power button to resume from Stand By mode Refer to your Certificate of Warranty for details HELP amp SUPPORT 6 11 Internet Access Symptom Cannot connect to the Internet Cannot automatically launch Internet programs Internet takes too long to download Web sites 6 12 HELP amp SUPPORT Problem Internet Service Provider ISP account is not set up properly Modem is not set up properly Web browser is not set up properly You must log in to your ISP before some programs will start Modem is not set up properly COMPAQ COM CONSUMERSUPPORT Solution Verify Internet settings or contact your ISP for assistance Reconnect the modem verifying the following connections telephone line to telephone for external phone sets and telephone line to wall jack from computer to wall Verify that the Web browser is installed and set up to work with your ISP Log in to your ISP and launch the desired program
53. only This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding your product contact Compaq Computer Corporation P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 Or call 1 800 652 6672 1 800 OK COMPAQ For questions regarding this FCC declaration contact Compaq Computer Corporation P O Box 692000 Mail Stop 510101 Houston Texas 77269 2000 Or call 281 514 3333 To identify this product refer to the Part Series or Model number found on the product IMPORTANT SAFETY INSTRUCTIONS When using this device basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons including the following 1 Do not use this product near water for example near a bath tub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool 2 Avoid using this product during an electrical storm There may be a remote risk of electric shock from lightning 3 Do not use this product to report a gas leak in the vicinity of the leak 4 Always disconnect the modem cable before opening the equipment enclosure or touching an uninsulated modem cable jack or internal component 5 If this product was not provided with a telepho
54. or registered trademarks of their respective companies Compaq shall not be liable for technical or editorial errors or omissions contained herein The information in this document is subject to change without notice The information in this publication is subject to change without notice and is provided AS IS WITHOUT WARRANTY OF ANY KIND THE ENTIRE RISK ARISING OUT OF THE USE OF THIS INFORMATION REMAINS WITH RECIPIENT IN NO EVENT SHALL COMPAQ BE LIABLE FOR ANY DIRECT CONSEQUENTIAL INCIDENTAL SPECIAL PUNITIVE OR OTHER DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION OR LOSS OF BUSINESS INFORMATION EVEN IF COMPAQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES THE FOREGOING SHALL APPLY REGARDLESS OF THE NEGLIGENCE OR OTHER FAULT OF EITHER PARTY AND REGARDLESS OF WHETHER SUCH LIABILITY SOUNDS IN CONTRACT NEGLIGENCE TORT OR ANY OTHER THEORY OF LEGAL LIABILITY AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY The limited warranties for Compaq products are exclusively set forth in the documentation accompanying such products Nothing herein should be construed as constituting a further or additional warranty Compaq Presario First Edition September 2001 Part Number 250029 001 Regulatory Compliance Notices Federal Communications Commission Notice This equipment has been tested and found to comply with the limits for a Class B digital device p
55. pertext Transfer protocol or HTTP to deliver the Web pages in a format readable by your Web browser What Is a Hyperlink Imagine you re reading a newspaper One page 1 it may read something like For more details see page 3 column 2 Hyperlinks in a Web site work the same way Use the mouse to click a hyperlink and you can move instantly from page to page Web site to Web site Linking files together is what gives the Web its name weaving and connecting idea to idea all over the world My PRESARIO GETTING STARTED Internet Connection Web pages are viewed witha Web browser such as Microsoft Internet Explorer or Netscape Navigator A Web browser lets you view and explore information on the Web Common features of a Web browser include Home page your starting point for exploring the Web Search engine takes information scattered on Web sites around the world and lists it for easy viewing and printing Bookmarks Favorites a list of Internet addresses you often visit History list a list of Web sites you have visited The My Presario Learning More CD has more information on Web browsers e mail and news reader settings PRESARIO GETTING STARTED Connecting with AOL If you have chosen AOL as your ISP and completed Setting the Internet Buttons to AOL press the Instant Internet i button to access the AOL home page The appearance of your screen va
56. rd Compon ents Note Some Presarios come with AGP slots for graphics card options only 1 Complete the Accessing Internal Computer Components An expansion card is a procedure for your computer model circuit board that fits into a computer expansion slot 2 Align the card with the connector on the system board and The card adds a certain with the rear connector slots on the chassis function such as a modem sound or audio card 3 Insert the card carefully and firmly into the connector on the Network Interface Card system board NIC or Small Computer System Interface SCSI adapter This topic shows you how to add or replace expansion and option cards in your computer 4 Did you know The type and number of expansion slots may vary by computer model K Be sure the expansion card is properly positioned in the rear connector slot on the chassis 4 Place the slot screw into the chassis slot and secure the expansion card to the chassis PRESARIO GETTING STARTED COMPUTER UPGRADES 5 5 5 6 COMPUTER UPGRADES My PRESARIO GETTING STARTED Help amp Support This chapter provides information for identifying and solving In This Chapter common problems that may occur with your computer You can easily diagnose and solve many computer problems on your own Preventative Care amp without contacting a Compaq Support Specialist Maintenance 6 2 If you have a computer problem
57. ries with the version of AOL Searching the Web Using AOL 1 Complete the Setting the Internet Buttons to AOL procedure Press the Search A button on the Internet keyboard The search page is displayed Enter a keyword in the Search box Click the Search button The search engine displays a list of Web pages containing your keyword WELCOME TO THE WEB 3 3 E mail E mail electronic mail is very similar to the mail the postal carrier delivers to your home or office except much faster You can send letters pictures postcards even music and video clips to friends family and co workers in an instant Outlook Express is an e mail program that comes with your computer Other e mail programs include AOL and Hotmail If you receive an error message saying that your e mail was undeliverable check the address punctuation and spacing and then try sending it again 3 4 WELCOME TO THE WEB Setting Up Outlook Express E mail 1 Press the Instant E mail M button on the Internet keyboard Note If the Internet Connection Wizard starts Outlook Express is not preconfigured and you must go through the configuration process Contact your ISP for the proper configuration settings 2 Click the Send and Receive button on the toolbar A dialog box requesting your password is displayed 3 Ifyou are prompted for a password type in your password 4 Click Remember Password 5 Click OK
58. s Refer to the Quick Set Up poster for instructions Volume is muted 1 On the Windows desktop click Start then click Control Panel The Control Panel window is displayed Click Sound Speech and Audio Devices then click Sounds and Audio Devices Click the Mute check box to remove the check mark from the box Computer is in Stand By mode Press the Power button to resume from Stand By mode COMPAQ COM CONSUMERSUPPORT My PRESARIO GETTING STARTED CD ROM CD RW DVD ROM or DVD R RW Drive Symptom Problem Solution CD ROM CD RW DVD ROM or CD has been inserted upside Re insert the CD with the label DVD R RW drive cannot read a down facing up disc or takes too long to start The DVD ROM drive takes longer to Wait at least 30 seconds to let the start because it has to determine DVD ROM drive determine the type the type of media being played of media being played If the disc still such as audio or video does not start read the other solutions listed in this topic CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit available from most computer stores Windows does not detect CD ROM 1 On the Windows desktop click or DVD ROM driver Start then click Control Panel The Control Panel window is displayed Click Performance and Mainte nance then click System Click the Hardware tab then click the Device Manager button Click the plus sign next to the CD DVD ROM drives and select the drive you ar
59. t call Compaq at 1 800 OK COMPAQ or 1 800 652 6672 If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved You should only perform repairs to the equipment specifically discussed in the Troubleshooting section of the user guide if one is provided Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for information The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business or other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual The telephone number provided may not be a 900 number or any other number for which charges exceed local or long distance transmission charges In order to program this information into your fax machine you should complete the steps outlined in the faxing software instructions These requirements apply to all fax machines and have been extended to all fax modems manufactured on or after December 13 1995 A CAUTIO
60. ties with your new Internet PC More details about these and other everyday activities can be found on the My Presario Learning More CD Print Basics 4 2 Games and Digital Audio Files 4 3 Software 4 4 My PRESARIO GETTING STARTED TASKS 4 1 Print Basics To print one or more pages from a document file or Web page you have to connect your printer and install the necessary software To see what the document will look like when printed select the Print Preview option from the File menu This option is available in most software packages For additional information about your printer refer to the manufacturer 5 documentation 4 2 COMMON TASKS Using the Menu to Print 1 Click File on the menu bar 2 Click Print The Print dialog box is displayed 3 Select the printing options you want gt Confirm which printer you are printing to gt Choose the page range to print All pages The current page you are viewing A range of pages for example 1 4 gt Confirm the number of copies you want to print gt Select Odd or Even pages in range Note These options vary depending on the printer installed 4 Click OK MY PRESARIO GETTING STARTED Games and Playing Games Digital Audio Your computer came with several Windows games preinstalled Fil es and many more are available for purchase or by downloading them from the Internet You can play games online with other
61. u ll want to become familiar with the components of your Compaq Presario om Some components have color coded connectors that match the ports on the back of your computer 2 2 USING YOUR COMPUTER What s in Front 5000 Series CD R RW or DVD R RW drive Disk drive Two USB connectors for connecting USB devices varies by model ports for connecting peripheral devices such as gamepads joysticks and video cameras Power button CD storage for storing five CDs What s in Back 5000 Series Power port PS 2 mouse port PS 2 keyboard port Serial port for connecting serial peripheral device Parallel port for connecting a peripheral device such as a printer Audio speaker ports Microphone port 8 USB ports for connecting an Internet keyboard or other USB devices Ethernet port for connecting to an Ethernet network Note Connectors and if equipped their positions may vary Monitor port by model 1394 port Modem port for connecting to a phone line My PRESARIO GETTING STARTED Your Computer at a Glance cont My PRESARIO GETTING STARTED What s in Front 8000 Series CD R RW DVD R RW drive Disk drive Power button Two USB connectors for connecting USB devices varies by model ports for connecting peripheral devices such as gamepads joysticks and video cameras 1394 port What s
62. ursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guar antee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio or television technician for help Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Compaq Computer Corporation may void the user s authority to operate the equipment Cable Connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Declaration of Conformity for products marked with the FCC logo United States
63. ution to a hardware or software problem or error To restore your Presario and undo harmful changes Access to the latest drivers updates and downloads If you want interactive help or didn t find exactly what you were looking for go to the Compaq Help amp Support Web site found at compaq com consumersupport The Compaq Help amp Support Web site is the fastest way to find accurate solutions by providing Original product drivers and the latest software updates Warranty information and product documentation gt Questions answers and insights through the Compaq Customer Communities compaq com communities gt E mail responses from a Compaq Support Specialist If the Help amp Support features mentioned above are unavailable here are some additional methods of getting assistance and resolving a problem Contact a Compaq Support Specialist at the telephone number listed in your Certificate of Warranty with the following information available Product serial number Date of purchase COMPAQ COM CONSUMERSUPPORT PRESARIO GETTING STARTED How to Access Help cont Everything added to the drive since the last User Backup is lost when you perform a User Restore om User Backup creates USER POI files These files are read only you cannot edit their contents My PRESARIO GETTING STARTED gt Reinstall the software to its original state when you purchased the computer by using the Re
64. uttons on the keyboard Refer to Adjusting the Volume in this chapter to adjust the volume when playing a DVD disc 2 18 USING YOUR COMPUTER Playing a DVD ROM Movie 1 For the best performance close all running programs before inserting a DVD movie Insert the DVD disc into the DVD ROM or DVD R RW drive Playback begins automatically If playback does not begin automatically click the Start button on the Windows desktop Point to All Programs then point to Compaq WinDVD and then select WinDVD Player Click the Play button to begin play 4 InterVideo WinDVD EN PRESARIO GETTING STARTED Disk Drive Hard Drive CD ROM CD RW DVD ROM and DVD R RW Drives cont The CD RW drive allows you to create your own CDs You can buy two types of media CD R and CD RW discs CD R media can be played on most of the newer CD players CD ROM DVD ROM and DVD R RW drives CD R media can be written to only once However you can write to CD RW media using multiple recording sessions until you close out the disc CD RW media can be used to make backups of your personal CDs or hard disk These discs are re usable and can be erased and rewritten to numerous times For more information about using the CD ROM CD RW DVD ROM or DVD R RW drives refer to the My Presario Learning More CD My PRESARIO GETTING STARTED Creating Your Own CDs CDs are created using the
65. ve 1 Hold a floppy disk with the label facing up and the gt arrow on the disk pointing toward the drive then gently push the disk into the drive gt 2 remove a floppy disk press the Eject button on the disk drive A Caution Wait until the disk drive activity is complete the activity light stops glowing before removing a floppy disk Removing a disk when the drive is reading from or writing to the disk can damage the disk or the information stored on it Note Remove the floppy disk from the drive prior to shutting down Microsoft Windows Using the Hard Drive The hard drive stores system files software and data files inside your computer When you install software download files from the Internet receive e mail and attachments or create new files the computer saves them on your hard drive The available storage space is gradually filled To regain storage space you can delete files or programs loaded on your computer or save them on external media such as floppy disks CD R CD RW DVD R or DVD RW discs UsiNG YOUR COMPUTER 2 15 Disk Drive Hard Drive CD ROM CD RW DVD ROM and DVD R RW Drives cont The CD ROM drive enables you to read data from a CD or listen to a music CD The CD RW drive enables you to read and write data to a disc for storage and enables you to listen to music CDs or read data CDs The DVD ROM drive enables you to view your favorite movies
66. y Shut down your computer using movement or is too slow plugged into the back of the the keyboard computer 1 Press the Ctrl and Esc keys at the same time to display the Start menu Use the up or down arrow key to select Turn Off Computer and then press the Enter key Use the up or down arrow key to select the Turn Off option and then press the Enter key After the shutdown is complete plug the mouse connector into the back of your computer or the keyboard and restart your com puter 6 14 HELP amp SUPPORT COMPAQ COM CONSUMERSUPPORT MY PRESARIO GETTING STARTED Symptom Mouse does not respond to movement or is too slow cont Mouse will only move vertically or horizontally My PRESARIO GETTING STARTED Problem Program in use has stopped responding to commands Mouse roller ball is dirty Mouse needs repair COMPAQ COM CONSUMERSUPPORT Solution Shut down your computer using the keyboard Refer to the preceding problem Mouse connector is not properly plugged into the back of the computer for details about shutting down using the keyboard Remove roller ball cover from bottom of mouse and clean with mouse Cleaning kit available from most computer stores See your Certificate of Warranty for details HELP amp SUPPORT 6 15 Wireless Wheel Mouse Symptom Mouse does not work after installation or is not detected Poor reception Mouse stops functioning 6 16 HELP amp
67. ystem Your system comes with built in restore features to help protect your system from unnecessary downtime Return your system to its optimal state using one of the provided restore features Adjust your system s resources to improve performance Compaq has engineered an exclusive utility called a Virtual Technician which helps you safely manage your computer s system performance and resources Troubleshoot modem or Internet connection issues Test your modem line connection for slow or poor connection speeds as well as troubleshoot common modem problems Receive automatic delivery of drivers software updates and fixes Compaq utilizes Windows Update to deliver automatic software updates fixes and drivers Learn more about how to replace end user parts The End User Replaceable Parts Program is part of the Compaq comprehensive product purchase protection plan Leveraging the Presario Easy Access Design the End User Replaceable Parts Program enables customers to easily service their own PCs COMPAQ COM CONSUMERSUPPORT PRESARIO GETTING STARTED Onlin es For the fastest time to accurate solutions go to compaq com consumersupport Whether you are a novice or technical expert amp Supp ort knowledge information and assistance is available when and where you need it Need access to drivers and product documentation Find original product drivers the latest updates and software fixes warranty i

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