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Compaq 164SX Computer Hardware User Manual

1. The Compaq Diagnostics for Windows DFW utility is a component of Intelligent Manageability that allows you to view information about the hardware and software configuration of your computer while running Microsoft Windows Microsoft Windows 98 Microsoft Windows Me Microsoft Windows 2000 Microsoft Windows NT 4 0 and Microsoft Windows XP It also allows you to perform hardware and software tests on the subsystems of your computer When you invoke Diagnostics for Windows the Overview screen is displayed which shows the current configuration of the computer From the Overview screen there is access to several categories of information about the computer and the Test tab The information in every screen of the utility can be saved to a file or printed Q To test all subsystems you must log in as the administrator If you do not log in as the administrator you will be unable to test some subsystems The inability to test a subsystem will be indicated by an error message under the subsystem name in the TEST window or by shaded check boxes that cannot be selected Troubleshooting Guide 1 1 Computer Diagnostic Features Menu Bar File Categories Navigation Level Tab Help At the top of the Compaq Diagnostics for Windows screen is the Menu Bar consisting of six pull down menus B File Save As Print Printer Setup Exit B Categories See the list of categories in the following section B Navigation Previous Catego
2. reconnect the keyboard to the back of your computer and restart the computer Program in use has stopped responding to commands Shut down your computer using the mouse and then restart the computer Keyboard needs repairs See your Worldwide Limited Warranty for details Cursor will not move using the arrow keys on the keypad The Num Lock key may be on Press the Num Lock key The Num Lock light should not be on if you want to use the arrow keys 2 22 Troubleshooting Guide Troubleshooting Without Diagnostics Solving Mouse Problems Problem Mouse does not respond to movement or is too slow Cause Mouse connector is not properly plugged into the back of the computer Solution Shut down your computer using the keyboard 1 Press the Ctrl and Esc keys at the same time or press the Windows logo key to display the Start menu 2 Use the up or down arrow key to select Shut Down or Turn Off Computer and then press the Enter key 3 Use the up or down arrow key to select the Shut Down or Turn Off option and then press the Enter key 4 After the shutdown is complete plug the mouse connector into the back of your computer or the keyboard and restart your computer Program in use has stopped responding to commands Shut down the computer using the keyboard and then restart the computer Mouse needs repairs See your Worldwide Limited War
3. and that loose or power cables pins in the cable or connector are are unplugged not bent down Power switch of new Turn off the computer turn on the external device is not external device then turn on the turned on computer to integrate the device with the computer system When the system Reboot the computer and follow the advised you of instructions for accepting the changes to the changes configuration you did not accept them 2 24 Troubleshooting Guide Troubleshooting Without Diagnostics Solving Hardware Installation Problems Continued Problem A new device is not recognized as part of the system continued Cause A plug and play board may not automatically configure when added if the default configuration conflicts with other devices Solution Use Windows 98 Windows 2000 or Windows XP Device Manager to deselect the automatic settings for the board and choose a basic configuration that doesn t cause a resource conflict You can also use Computer Setup to reconfigure or disable devices to resolve the resource conflict Computer will not start Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location 1 Review the documentation that came with your system to determine if you are using the correct memory modules and to verify the proper installation 2 Observe the beeps and LED lights on the keyboard See Appendix A POST Error Messag
4. certain the MBR change is unintentional and undesired e g due to a virus then run Computer Setup and restore the previously saved MBR copy Otherwise run Computer Setup and either disabled MBR security or save the MBR of the current bootable disk 2000 Master 1L 28 The current bootable Run Computer Setup and Boot Record Hard Drive has changed L Long S Short hard drive is not the same as the one that was present when MBR Security was enabled either disable MBR security or save the MBR of the current bootable disk A 12 Troubleshooting Guide Post Error Messages Numeric Codes and Text Messages Code Message Beeps Probable Cause Recommended Action Invalid Electronic None Electronic serial 1 Run Computer Setup If Serial Number number has become Setup already has data corrupted in the field or will not allow the serial number to be entered download from www compaq com and run SP5572 EXE SNZERO EXE 2 Run Computer Setup and try to enter serial number under Security System ID then save changes ECC Multiple Bit None Chipset has detected Replace the memory module Error Detected in more than one bad bit Memory Module in a 64bit quadword of the memory array Parity Check 2 None Parity RAM failure Run Computer Setup and Diagnostic Utilities Troubleshooting Guide Post Error Messages POST Diagnostic Keyboard LEDs Front Panel LEDs and Audible Codes This sect
5. network Network drivers are not loaded or driver parameters do not match current configuration Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller Make sure the correct network client and protocol is installed The network controller is not configured for this computer Select the Network icon in the Control Panel and configure the network controller Network controller stopped working when an expansion board was added to the computer Network controller interrupt is shared with an expansion board Under the Computer Setup Advanced menu change the resource settings for the board Troubleshooting Guide 2 27 Troubleshooting Without Diagnostics Solving Network Problems Continued Problem Network controller stopped working when an expansion board was added to the computer continued Cause The network controller requires drivers Solution Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed The files containing the network drivers are corrupted Reinstall the network drivers using the Compaq Restore CD The expansion board installed is a network card NIC and conflicts with the embedded NIC Use the Computer Setup to disable the embedded NIC Network controller stops working without apparent cause The files con
6. next window find Option 2 Locate by Category Select Management Applications and Utilities Click Locate Software and download the latest version Execute the downloaded file and select Repair to update the installed version This will cause the new version to overwrite the old version Using Categories in Compaq Diagnostics for Windows To use the categories do the following 1 Click Start gt Compaq Information Center gt Compaq Diagnostics for Windows You can also select the Compaq Diagnostics for Windows icon located in the Control Panel The screen displays the overview of the computer hardware and software 2 For specific hardware and software information select a category from the Categories pull down menu or the appropriate icon on the toolbar Q As you move your cursor over the toolbar icons the corresponding category name displays near the cursor 3 To display more detailed information in a selected category click More in the Information Level box in the lower left corner of the window or click Level at the top of the screen and select More 4 Review print and or save this information as needed 1 4 Troubleshooting Guide Computer Diagnostic Features Q To print the information click File then select Print Select one of the following options Detailed Report All Categories Summary Report All Categories or Current Category Click OK to print the report you selected Q To
7. of the drives tested B Test Succeeded Completion Code 0 E Test Aborted Completion Code 1 or 2 E Test Failed Drive Replacement Recommended Completion Code 3 through 14 If the test failed the completion code should be recorded and reported to your service provider for help in diagnosing the computer problem C 2 Troubleshooting Guide Drive Protection System DPS Accessing DPS Through Computer Setup When the computer does not power on properly you should use Computer Setup to access the DPS program To access DPS perform the following steps 1 Turn on or restart the computer 2 When the F10 Setup message appears in the lower right corner of the screen press the F10 key If you do not press the F10 key while the message is displayed you must turn the computer off then on again to access the utility A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced 3 Select Storage gt IDE DPS Self Test The screen will display the list of DPS capable hard drives that are installed on the computer If no DPS capable hard drives are installed the IDE DPS Self Test option will not appear on the screen 4 Select the hard drive to be tested and follow the screen prompts to complete the testing process When the test has been completed one of three messages will be displayed B Test Succeeded Completion Code 0 B Test Aborted Com
8. save the information click File then select Save As Select one of the following options Detailed Report All Categories Summary Report All Categories or Current Category Click OK to save the report you selected 5 To exit Compaq Diagnostics for Windows click File and then click Exit Running Diagnostic Tests in Compaq Diagnostics for Windows To run diagnostic tests 1 Click Start gt Compaq Information Center gt Compaq Diagnostics for Windows You can also select the Compaq Diagnostics for Windows icon located in the Control Panel The screen displays the overview of the computer hardware and software Five tabs are displayed below the row of icons Overview Test Status Log and Error 2 Click the Test tab or click Tab at the top of the screen and select Test Troubleshooting Guide 1 5 Computer Diagnostic Features 3 Select one of the following options Q Quick Test Runs a quick general test on each device Requires no user intervention if Unattended Mode is selected Q Complete Test Runs maximum testing of each device The user can select Interactive Mode or Unattended Mode Q Custom Test Runs only the tests you select To select specific devices or tests find the device in the list then select the check box beside each test When selected a red check mark is displayed in the box Some tests selected may require user intervention Q To test all subsystems you must log in
9. 14 Hood Lock None Smart Cover Lock 1 Reconnect or replace Coil is not mechanism is missing hood locking mechanism Connected or not connected 2 Reseat or replace hood locking mechanism cable 916 Thermal None Processor heatsink Reseat or replace the Sensor from cable not connected to processor heatsink cable Processor system board going to the system board Heatsink is not Connected 917 Expansion None Riser board not seated Install riser board if missing or Riser not or not installed remove and reseat to ensure Detected good connection 1151 Serial Port 28 Both external and 1 Remove any serial port 1 Address internal serial ports are expansion cards Conflict Detected assigned to COM1 2 Clear CMOS 3 Reconfigure card resources and or run Computer Setup or Windows utilities 1152 Serial 28 Both external and 1 Remove any serial port Port 2 Address Conflict Detected L Long S Short internal serial ports are assigned to COM2 expansion cards 2 Clear CMOS 3 Reconfigure card resources and or run Computer Setup or Windows utilities Troubleshooting Guide Post Error Messages Numeric Codes and Text Messages Code Message Beeps Probable Cause Recommended Action 1155 Serial Port 28 Both external and 1 Remove any serial port Address Conflict internal serial ports are expansion cards Detected assigned to same IRQ 2 Clear CMOS 3 Reconfigure card resources and or run Computer Setup or
10. COMPAQ Troubleshooting Guide Compaq Evo Desktop Family Compaq Evo Workstation Family Document Part Number 177620 006 May 2002 This guide provides helpful hints and solutions for troubleshooting the above products as well as scenarios for possible hardware and software problems DB 2002 Compaq Information Technologies Group L P Compaq the Compaq logo and Evo are trademarks of Compaq Information Technologies Group L P in the U S and or other countries Microsoft MS DOS Windows Windows NT and Windows XP are trademarks of Microsoft Corporation in the U S and or other countries All other product names mentioned herein may be trademarks of their respective companies Compaq shall not be liable for technical or editorial errors or omissions contained herein The information is provided as is without warranty of any kind and is subject to change without notice The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting an additional warranty WARNING Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information Troubleshooting Guide Sixth Edition May 2002 Document Part Number 177620 006 Co
11. Installation On your primary system 1 Place the OS CD in the CD ROM drive and boot the system 2 When the message Setup is inspecting your computer s hardware configuration display press the F6 key The system will prompt you for the SCSI drivers 3 Insert the diskette containing the drivers When prompted choose S from the list to specify an additional device 4 Choose Other from the list When prompted select your SCSI controller 5 Press the Enter key to continue the installation After the drivers are installed install Windows NT on your SCSI hard drive Remember to install the latest Service Pack Q For more information visit the Compaq Web site at www compaq com support workstations Click on your workstation model then look for a Customer Advisory related to the issue E 2 Troubleshooting Guide A audio output D 1 audio problems 2 18 B battery real time clock 2 4 Blank screen 2 15 booting options Full Boot 2 1 Quick Boot 2 1 C cabling checking connections 2 2 CD ROM or DVD problems 2 33 CMOS backing up B 1 clearing and resetting B 3 CMOS button B 1 using B 3 Compaq Configuratoin Record Utility overview 1 7 running 1 7 Compaq Customer Support 2 36 Compaq Drive Protection System DPS C 1 Compaq Remote Diagnostics Enabling Agent 1 8 computer pauses 2 5 won t power on 2 6 computer cover A 8 Index customer support 2 36 D date and time display 2 4 Diagnostics f
12. MM sockets 2 30 RTC battery A 3 Index 2 Troubleshooting Guide Index S SCSI device problems 2 32 SCSI drivers installing E 1 security password B 1 serial port A 9 setup password B 1 SMART Hard Drive A 10 software protecting 1 10 restoring 1 10 software problems 2 35 System Board A 2 T temperature alert A 11 Time amp Date A 3 Troubleshooting Guide Index 3
13. Memory None RAM failure 1 Run Computer Setup or Error Windows utilities 2 Ensure memory and continuity modules are installed correctly 3 Verify proper memory module type 4 Remove and replace the memory module s one at a time to isolate faulty module 5 Replace faulty memory module s 6 If error persists after replacing memory modules replace the system board 202 Memory None Memory modules do Replace memory modules with Type Mismatch not match each other matched sets 207 ECC 28 Single Bit ECC error 1 Verify proper memory Corrected Single module type Bit Errors in 2 Try another memory socket Memory Module Socket s y y 3 Replace memory module if problem persists 212 Failed None Processor has failed to 1 Reseat the processor in its Processor initialize socket L Long S Short If the processor does not respond replace it A 4 Troubleshooting Guide Post Error Messages Numeric Codes and Text Messages Code Message 213 Incompatible 2S Memory Module in Memory Socket s X X Beeps Probable Cause A memory module in memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset Recommended Action 1 Verify proper memory module type 2 Try another memory socket 3 Replace DIMM with a module conforming to the SPD standard 214 Memory None A specific error has 1 V
14. R RW upside down facing up drive cannot read a disc or takes too long to start Troubleshooting Guide 2 33 Troubleshooting Without Diagnostics Solving CD ROM and DVD Problems Problem CD ROM CD RW DVD ROM or DVD R RW drive cannot read a disc or takes too long to start continued Cause The DVD ROM drive takes longer to start because it has to determine the type of media played such as audio or video Solution Wait at least 30 seconds to let the DVD ROM drive determine the type of media being played If the disc still does not start read the other solutions listed for this topic CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit available from most computer stores Windows does not detect the CD ROM or DVD ROM drive 1 Use Device Manager to remove or uninstall the device in question 2 Restart your computer and let Windows detect the CD or DVD driver Recording audio CDs is difficult or impossible Wrong or poor quality media type 1 Try using a slower speed when recording 2 Verify that you are using the correct media for the drive 3 Try a different brand of media Quality varies widely between manufacturers 2 34 Troubleshooting Guide Troubleshooting Without Diagnostics Solving Software Problems Most software problems occur as a result of the following The application was not installed or configured correctly The
15. T Error Messages to determine possible causes See your Compaq Restore kit or your Worldwide Limited Warranty for details Illegal Operation has Software being used is Verify that the software is certified Occurred error message not Microsoft certified by Microsoft for your version of is displayed for your version of Windows see program packaging Windows for this information Configuration files are corrupt If possible save all data close all programs and restart your computer Contacting Compaq Customer Support For help and service contact your Compaq authorized reseller or dealer To locate a Compaq reseller or dealer near you visit the Compaq Web site at www compag com Q If you take your computer to a Compaq authorized reseller dealer or service provider for service remember to provide the setup and power on passwords if they are set 2 36 Troubleshooting Guide A Post Error Messages This appendix lists the error codes error messages and the various indicator light and audible sequences that you may encounter during the Power On Self Test POST or computer restart the probable source of the problem and what steps you can take to resolve the error condition POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them The section also includes some text messages that may be encountered during POST Numeric Codes a
16. Windows utilities 1201 System 2S Device IRQ address Reset the IRQ Audio Address conflicts with another Conflict Detected device 1202 MIDI Port 28 Device IRQ address Reset the IRQ Address Conflict conflicts with another Detected device 1203 Game Port 2S Device IRQ address Reset the IRQ Address Conflict conflicts with another Detected device 1611 Fan failure None Chassis fan not 1 Reconnect the fan detected connected to the 2 Replace the fan system board 3 Replace the system board 1720 SMART None Hard drive is about 1 Determine if hard drive Hard Drive to fail Some hard is giving correct error Detects Imminent drives have a firmware message Run the Drive Failure patch that will fix an Protection System test if erroneous error available message 2 Apply firmware patch if applicable See www compag com support techpubs customer_advisories 3 Back up contents and replace hard drive L Long S Short A 10 Troubleshooting Guide Post Error Messages Numeric Codes and Text Messages Code Message 1721 SMART SCSI Hard Drive Detects Imminent Failure Beeps None 1782 Disk Controller Failure None Probable Cause Hard drive is about to fail Some hard drives have a firmware patch that will fix an erroneous error message Hard drive circuitry error Recommended Action 1 Determine if hard drive is giving correct error message Apply firmwar
17. a single channel Rambus memory system the RIMM sockets may be empty Check to see that all RIMM sockets contain either RIMMs or CRIMMs and replace them if needed On dual channel Rambus memory system RIMM pairs may not be identical RIMMs must be added in pairs that are identical in speed number of devices and manufacturer If the RIMM pairs are not identical replace them 2 30 Troubleshooting Guide Troubleshooting Without Diagnostics Solving Memory Problems Continued Problem Out of memory error Cause Memory configuration may not be set up correctly Solution Use the Device Manager to check memory configuration You have run out of memory to run the application Check the application documentation to determine the memory requirements Memory count during POST is wrong The memory modules may not be installed correctly Check that the memory modules have been installed correctly and that proper modules are used Insufficient memory error during operation Too many Terminate and Stay Resident programs TSRs are installed Delete any TSRs that you do not need You have run out of memory for your application Check the memory requirements for the application or add more memory to the computer Unit is on but there is no video and on most models the Power LED is flashing Red or Yellow Memory is not installed correctly and system is n
18. as the administrator If you do not log in as the administrator you will be unable to test some subsystems The inability to test a subsystem will be indicated by an error message under the subsystem name in the Test window or by shaded boxes that cannot be checked 4 Select Interactive Mode or Unattended Mode In Interactive Mode the diagnostic software will prompt you for input during tests that require it Some tests require interaction and will display errors or halt testing if selected in conjunction with Unattended Mode 5 Click the Begin Testing button at bottom of window Test Status is displayed showing the progress and result of each test For more details on the tests run click the Log tab or click Tab at the top of the screen and select Log 6 If errors are found click the Error tab to display more detailed information and recommended actions By following the recommended actions you may be able to solve some problems yourself 7 Click Print or save the error information in case you need to contact your Compaq authorized dealer reseller or service provider for assistance 8 To exit Compaq Diagnostics for Windows click File then click Exit 1 6 Troubleshooting Guide Computer Diagnostic Features Compag Configuration Record Utility Compaq Configuration Record Utility is a windows based information gathering tool similar to other Compaq management tools It gathers critical hardware and software inf
19. ation Guide for more information 3 Remove the computer cover or access panel p CAUTION Pushing the CMOS button will reset CMOS values to factory defaults and will erase any customized information including passwords asset numbers and special settings It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer Setup See the Computer Setup F10 Utility Guide tor information on backing up your CMOS settings 4 Locate press and hold the CMOS button in for 5 seconds CMOS button B 4 Troubleshooting Guide Password Security and Resetting CMOS 5 Replace the computer cover or access panel Q For assistance locating the CMOS button and other system board components see the Illustrated Parts Map IPM for your particular system 6 Reconnect the external devices 7 Plug in the computer and turn on power Q You will need to reset your passwords and any special system setups along with the date and time See the Desktop Management Guide for further instructions on reestablishing passwords For instructions on Computer Setup see the Computer Setup F10 Utility Guide Using Computer Setup to Reset CMOS To reset CMOS you must first access the Computer Setup Utilities menu When the Computer Setup message appears in the lower right corner of the screen press the F10 key Press Enter to bypass the title sc
20. cognize the second processor just installed The Hardware Abstraction Layer HAL installed is a single processor HAL Install a multi processor HAL See the instructions provided in the processor upgrade option kit Troubleshooting Guide 2 29 Troubleshooting Without Diagnostics Solving Memory Problems If you encounter memory problems some common causes and solutions are listed in the following table TX CAUTION Some models support ECC memory and non ECC memory Other models support only non ECC memory For those systems that do support ECC memory Compag does not support mixing ECC and non ECC memory Doing so will cause the system to blink the Num Lock LED on non USB keyboards continuously and if a speaker is installed in the system there will be a short beep followed by 2 long beeps In addition the system will not boot the operating system See the Interpreting the Diagnostic Lights section of the Getting Started guide to identify other possible memory problems Solving Memory Problems Problem System won t boot or does not function properly after installing additional memory modules Cause Memory module is not the correct type or speed grade for the system or the new memory module is not seated properly Solution Replace module with the correct industry standard device for your computer On some models ECC and non ECC memory modules cannot be mixed On
21. correct line voltage 115V or 230V some models Select the proper AC voltage using the slide switch Computer appears locked up and won t turn off when the power button is pressed Software control of the power switch is not functional Press and hold the power button for at least 4 seconds until the computer turns off Troubleshooting Guide 2 3 Troubleshooting Without Diagnostics Solving General Problems Continued Problem Computer date and time display is incorrect Cause RTC real time clock battery may need to be replaced Battery life is approximately 3 5 years Solution First reset the date and time under Control Panel Computer Setup can also be used to update the RTC date and time If the problem persists replace the RTC battery See the Hardware Reference Guide for instructions on installing a new battery or contact your Compaq authorized dealer or reseller for RTC battery replacement Computer powered off automatically and the Power LED is 1 Flashing Red or Yellow four times per second OR 2 Flashing Red or Yellow two times one second apart followed by a two second pause OR 3 Not flashing The unit temperature was exceeded A fan may be blocked or not turning OR the heatsink is not properly attached to the processor 1 Unit is in an exceedingly hot environment Let it cool down 2 Ensure computer air vents are not blocked and inter
22. d into the monitor connector on the AGP card The other monitor connector is disabled and if the monitor is connected into this port the monitor will not function CAUTION When the computer is plugged into an AC power source there is always voltage applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage 2 2 Troubleshooting Guide Troubleshooting Without Diagnostics Solving General Problems Solving General Problems You may be able to easily resolve the general problems described in this section If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation contact your Compaq authorized dealer or reseller Problem Computer won t turn on Cause Computer is not connected to an external power source Solution Connect to an external power source Cables to the external power source are unplugged Ensure that cables connecting the computer to the external power source are plugged in properly and the wall outlet is active A defective PCI card has been installed Remove any expansion board that was just installed Drive power data or power supply cables may not be properly connected Reseat drive power data and power supply cables Power line selector switch on rear of computer chassis not switched to
23. d to its original state as when you purchased the computer by using your Compaq Restore Kit See your Compaq Restore Kit for complete instructions on using this feature Troubleshooting Guide 2 Troubleshooting Without Diagnostics This guide provides information on how to identify and correct minor disk graphics memory and software problems It also explains many of the messages that may be displayed on the screen including specific error messages that may appear during the Power On Self Test POST at startup POST Message Disabled suppresses most system messages during POST such as memory count and non error text messages In this mode the Compaq logo and Web address appear on the computer monitor If a POST error occurs the screen will display the error message To manually switch to the POST Messages Enabled mode during POST press any key except F10 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Boot runs all of the ROM based system tests and takes longer to complete Full Boot may also be enabled to run every 1 to 30 days on a regularly scheduled basis To establish the schedule reconfigure your computer to the Full Boot Every x Days mode using Computer Setu
24. dows NT and Windows XP right click Start click Explore and select a drive Select File gt Properties gt Tools Under Error checking click Check Now Drive not found identified Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Hardware Installation Problems section If system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem If this is a newly installed drive enter Setup and try adding a POST delay under Advanced gt Power On 2 12 Troubleshooting Guide Troubleshooting Without Diagnostics Solving Hard Drive Problems Continued Problem Drive not found identified continued Cause Drive jumper settings may be incorrect Solution If the drive is a secondary drive that has just been installed on the same cable as the primary drive verify that the jumpers for both drives are set correctly SCSI ID may be incorrect Check SCSI IDs to ensure none are duplicated Drive s IDE controller is disabled in Computer Setup Run Computer Setup and enable the Primary and Secondary IDE controllers in Storage gt Storage Options Drive responds slowly immediately after po
25. e OR 3 Not flashing The unit temperature was exceeded A fan may be blocked or not turning OR the heatsink is not properly attached to the processor 1 Unit is in an exceedingly hot environment Let it cool down 2 Ensure computer air vents are not blocked and internal fans are running such as the power supply fan chassis fan and or the processor fan 3 Ensure heatsink is properly seated 4 Contact Compag authorized reseller or service provider Troubleshooting Guide Troubleshooting Without Diagnostics Solving Diskette Problems Common causes and solutions for diskette problems are listed in the following table You may need to reconfigure the computer when you add or remove hardware such as an additional diskette drive See Solving Hardware Installation Problems for instructions Solving Diskette Problems Problem Diskette drive light stays on Cause Diskette is damaged Solution In Microsoft Windows 98 run ScanDisk Click Start gt Programs gt Accessories gt System Tools gt ScanDisk In Microsoft Windows 2000 Microsoft Windows NT and Microsoft Windows XP right click Start click Explore and select a drive Select File gt Properties gt Tools Under Error checking click Check Now Diskette is incorrectly inserted Remove diskette and reinsert Drive button is not pushed in Push in drive button Files on disket
26. e DOS prompt FORMAT A F 1440 Troubleshooting Guide 2 9 Troubleshooting Without Diagnostics Solving Diskette Problems Continued Problem A problem has occurred with a disk transaction Cause The directory structure is bad or there isa problem with a file Solution In Windows 98 run ScanDisk Click Start gt Programs gt Accessories gt System Tools gt ScanDisk In Windows 2000 Windows NT and Windows XP right click Start click Explore and select a drive Select File gt Properties gt Tools Under Error checking click Check Now Diskette drive cannot read a diskette Diskette is not formatted Format the diskette 1 From Windows Explorer select the disk A drive 2 Right click the drive letter and select Format 3 Select the desired options and click Start to begin formatting the diskette You are using the wrong diskette type for the drive type Check the type of drive that you are using and use the correct diskette type You are reading the wrong drive Check the drive letter in the path statement Diskette is damaged Replace the diskette with a new one Invalid system disk message is displayed A diskette that does not contain the system files needed to start your computer has been inserted in the drive When drive activity stops remove the diskette and press the Spacebar The computer should start up Dis
27. e patch if applicable Back up contents and replace hard drive Run Computer Setup Clear CMOS Check cable seating jumper settings 4 Run hard drive diagnostics Disconnect additional drives Run the Drive Protection System test if available Check www compag com support techpubs customer_advisories for possible changes when using Windows NT 4 0 Service Pack 4 Replace the hard drive Replace the system board 1800 Tempera None ture Alert Internal temperature exceeds specification 1 Check that computer air vents are not blocked and cooling fan is running Verify processor speed selection Replace the processor Replace the system board Troubleshooting Guide Post Error Messages Numeric Codes and Text Messages Code Message Beeps Probable Cause Recommended Action 1801 None Processor is not Upgrade BIOS to proper supported by version ROM BIOS 1998 Master 1L 2S The previously saved Run Computer Setup and Boot Record has copy of the MBR has save the MBR of the current been lost been corrupted bootable disk 1999 Master 1L The current MBR Use extreme caution The Boot Record has does not match the MBR may have been updated changed previously saved copy due to normal disk maintenance of the MBR activities disk manager fdisk or format Replacing the previously saved MBR in such situations can cause data loss If you are
28. er for RTC battery replacement Troubleshooting Guide Post Error Messages Numeric Codes and Text Messages Code Message 163 Time amp Date 2S Not Set Beeps Probable Cause Invalid time or date in configuration memory RTC real time clock battery may need to be replaced Battery life is approximately 3 5 years Recommended Action Reset the date and time under Control Panel Computer Setup can also be used to update the RTC date and time If the problem persists replace the RTC battery See the Hardware Reference Guide for instructions on installing a new battery or contact your Compaq authorized dealer or reseller for RTC battery replacement CMOS jumper may not be properly installed Check for proper placement of the CMOS jumper if applicable 164 MemorySize 2S Error Memory configuration incorrect 1 Run Computer Setup or Microsoft Windows utilities 2 Make sure your memory module s are installed properly 3 If third party memory has been added test using Compaq only memory 4 Verify proper memory module type 183 Invalid 2S Processor Jumper Setting L Long S Short System board jumper improperly set Reset system board jumpers to match processor and bus speeds select models Troubleshooting Guide Post Error Messages Numeric Codes and Text Messages Code Message Beeps Probable Cause Recommended Action 201
29. erify proper memory Device Failure occurred in a memory module type Error code XX device installed in the 2 Try another memory Memory Module identified socket socket Socket s XX 3 Replace memory module if problem persists 215 RIMM None RIMMs not properly All RIMM sockets must be Configuration installed populated with either RIMMs Error or CRIMMs starting with socket 1 On dual channel systems there must be a RIMM in each channel See the Hardware Reference Guide for a list of RIMM installation guidelines 301 Keyboard None Keyboard failure 1 Reconnect keyboard with Error L Long S Short computer turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard Troubleshooting Guide Post Error Messages Numeric Codes and Text Messages Code Message Beeps Probable Cause Recommended Action 303 Keyboard None I O board keyboard 1 Reconnect keyboard with Controller Error controller computer turned off 2 Replace the system board 304 Keyboard or None Keyboard failure 1 Reconnect the keyboard System Unit Error with computer turned off 2 Ensure that none of the keys are depressed 3 Replace the keyboard 4 Replace the system board 401 Parallel 28 IRQ address conflicts Reset the IRQ Port 1 Address with another device Assignment Conflict 402 Monochrome 1L 2S Monochrome display Replace the M
30. ers see Appendix E Installing SCSI Drivers for Windows NT Installation 2 32 Troubleshooting Guide Troubleshooting Without Diagnostics Solving CD ROM and DVD Problems If you encounter CD ROM or DVD problems see the common causes and solutions listed in the following table or to the documentation that came with the optional device Solving CD ROM and DVD Problems Problem Cause Solution System will not boot from The CD ROM or DVD Run the Computer Setup utility and CD ROM or DVD drive boot is not enabled enable booting to removable media through the Computer and verify boot order settings Setup utility Non bootable CD in Try a bootable CD in the drive drive CD ROM or DVD devices Drive is not connected See the documentation that came are not detected or driver properly or not properly with the optional device is not loaded configured Movie will not play in the Movie may be See the documentation that came DVD drive regionalized for a with the DVD drive different country Decoder software is Install decoder software not installed Cannot eject compact disc Disc not properly Turn off computer and insert a thin tray load unit seated in the drive metal rod into the emergency eject hole and push firmly Slowly pull the tray out from the drive until the tray is fully extended then remove the disc CD ROM CD RW CD has been inserted Re insert the CD with the label DVD ROM or DVD
31. es to determine possible causes 3 If you still cannot resolve the issue contact Compaq Technical Support Troubleshooting Guide 2 25 Troubleshooting Without Diagnostics Solving Network Problems Some common causes and solutions for network problems are listed in the following table These guidelines do not discuss the process of debugging the network cabling Solving Network Problems Problem Remote Wakeup feature is not functioning Cause The Remote Wakeup feature is not available when using an AUI network connection Solution Use an RJ 45 network connection Remote Wakeup is not enabled Use the Network control application to enable Remote Wakeup See the Desktop Management Guide Network driver does not detect network controller Network controller is disabled Run Computer Setup and enable network controller Incorrect Network Driver Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturers Web site Network status link light does not turn on or it never flashes The network E status light is supposed to flash when there is network activity No active network is detected Check cabling and network equipment for proper connection Network controller is not set up properly Use the Network control application to verify that device is working properly See the Network Communication
32. hard drive using an 80 conductor cable The 80 conductor cable is standard on select models Both slow and fast UATA devices are on the same data cable Change slow UATA devices to a separate data cable connected to the secondary IDE controller on the system board Computer will not start Hard drive is damaged Observe the beeps and LED lights on the keyboard See Appendix A POST Error Messages to determine possible causes See your Worldwide Limited Warranty for details Computer seems to be locked up Program in use has stopped responding to commands Attempt the normal Windows Turn off Computer procedure If this fails press the power button for four or more seconds to turn off the power To restart your computer press the power button again 2 14 Troubleshooting Guide Troubleshooting Without Diagnostics Solving Display Problems Solving Display Problems If you encounter display problems see the documentation that came with your monitor and to the common causes and solutions listed in the following table Problem Blank screen Cause Monitor is not turned on and the monitor light is not on Solution Turn on the monitor and check that the monitor light is on The cable connections are not correct Check the cable connection from the monitor to the computer and to the electrical outlet The energy saver feature has been enabled Press any key o
33. hardware devices and the tests available to isolate hardware problems with the ease and simplicity of a single tool This approach minimizes problem resolution time and also minimizes administration resources because less time is spent visiting a site or communicating with a user over the phone to resolve computer hardware problems when they do occur The Compaq Remote Diagnostics Enabling Agent was designed to work in the Compaq Insight Manager LC environment It is pre loaded on most commercial desktops and workstations and is available through a SoftPaq at www compaq com under Management Applications and Utilities Starting the Remote Diagnostics Enabling Agent 1 Select the Compaq Remote Diagnostics icon located in the Control Panel The Compaq Remote Diagnostics Enabling Agent allows you to run Diagnostic Test or the Configuration Record Utility in a browser window Both of these utilities can be run remotely or locally 2 To exit Compaq Remote Diagnostics click File and then click Close Troubleshooting Guide 1 9 Computer Diagnostic Features Protecting Your Software To protect software from loss or damage you should keep a backup copy of all system software applications and related files stored on the hard drive See the operating system or backup utility documentation for instructions on making backup copies of data files Restoring Your Software The operating system and software can be restore
34. he system board 602 Diskette None Diskette in Drive A not Replace the diskette Boot Record Error L Long S Short bootable Troubleshooting Guide Post Error Messages Numeric Codes and Text Messages Code Message Beeps Probable Cause Recommended Action 605 Diskette 28 Mismatch in drive type 1 Run Computer Setup or Drive Type Error Microsoft Windows NT Microsoft Windows 95 or Microsoft Windows 98 utilities 2 Disconnect any other diskette controller devices tape drives 3 Clear CMOS 610 External None External tape drive not Reinstall tape drive or press Storage Device connected F1 and allow system to Failure reconfigure without the drive 611 Primary 28 Configuration error Run Computer Setup Floppy Port or Windows NT or Address Windows utilities Assignment Conflict 612 Secondary 28 Configuration error 1 Run Computer Setup Floppy Port 2 Remove expansion cards Address Assignment 3 Clear CMOS Conflict 660 Display None Integrated graphics Replace system board if cache is detected controller display minimal graphics degrading unreliable cache is not working is an issue properly and will be disabled 912 Computer None No action required Cover Has Been Removed Since Last System Startup L Long S Short Troubleshooting Guide Post Error Messages Numeric Codes and Text Messages Code Message Beeps Probable Cause Recommended Action 9
35. ion covers the keyboard and front panel LED codes as well as the audible codes that may occur during POST that do not necessarily have an error code or text message associated with them Q If your system is equipped with a Universal Serial Bus USB keyboard you may hear the beep sequences for some of the keyboard light error codes but you may not see the flashing keyboard lights Diagnostic Keyboard LEDS Front Panel LEDs and Audible Codes Activity Beeps Probable Cause Recommended Action Audible 1L 3S System ROM is bad Reflash the ROM using a system is running ROMPag diskette See the in Failsafe Boot Failsafe Boot Block ROM Block mode section of the Desktop Management Guide Flashing Caps 1L 2S Graphics controller not 1 Clear CMOS Lock LED on present or incorrectly 2 If graphics card has been Keyboard initialized L Long S Short added remove and reseat 3 Reseat riser board if applicable A 14 Troubleshooting Guide Post Error Messages Diagnostic Keyboard LEDS Front Panel LEDs and Audible Codes Activity Beeps Probable Cause Recommended Action Flashing Num 1S 2L System memory not 1 Check memory module Lock LED on present see the relevant section Keyboard on of the Hardware select models Reference Guide 2 Remove and reseat memory module 3 See the Solving Memory Problems section of this guide CAUTION Some models support ECC memory and non ECC memo
36. ith energy saver features enabled Disable monitor energy saver feature Graphics colors are wrong The cabling or monitor impedance is incorrect 1 If you are using BNC cables be sure that the Red Green and Blue BNC cables are connected to the corresponding monitor connectors 2 Be sure your monitors RGB inputs are set to 75 ohms Dim characters The brightness and contrast controls are not set properly Adjust the monitor brightness and contrast controls Cables are not properly connected Check that the graphics cable is securely connected to the graphics card and the monitor The RGB switch on the back of the monitor is incorrectly set Set the RGB switch and sync options if this option is available to 75 ohms with the sync set to external See the documentation included with the monitor 2 16 Troubleshooting Guide Troubleshooting Without Diagnostics Solving Display Problems Continued Problem Blurry video or requested resolution cannot be set Cause If the graphics controller was upgraded the correct graphics drivers may not be loaded Solution Install the video drivers on the diskette included in the upgrade kit Monitor is not capable of displaying requested resolution Change requested resolution Screen goes blank You may have a screen blanking utility installed or energy saver features are enabled Press any key o
37. kette error has occurred Restart your computer by pressing the power button 2 10 Troubleshooting Guide Troubleshooting Without Diagnostics Solving Diskette Problems Continued Problem Nonsystem disk NTLDR Cause Solution Remove the diskette from the missing message The system is trying to start from a nonbootable diskette drive Cannot Boot to Diskette Diskette is not bootable Replace with a bootable diskette Diskette boot has been disabled in Computer Setup Run Computer Setup and enable diskette boot in Storage gt Boot Order Removable media boot has been disabled in Computer Setup Run Computer Setup and enable Removable Media Boot in Storage gt Storage Options Diskette MBR validation is enabled Run Computer Setup and disable Diskette MBR Validation in Storage gt Storage Options Troubleshooting Guide 2 11 Troubleshooting Without Diagnostics Solving Hard Drive Problems Solving Hard Drive Problems Problem Hard drive error occurs Cause Hard disk has bad sectors or has failed Solution Use a utility to locate and block usage of bad sectors If necessary reformat the hard disk Disk transaction problem Either the directory structure is bad or there is a problem with a file In Windows 98 run ScanDisk Click Start gt Programs gt Accessories gt System Tools gt ScanDisk In Windows 2000 Win
38. l devices connected to the computer WARNING To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system CAUTION Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety amp Regulatory Information guide for more information 3 Remove the computer cover or access panel 4 Locate the header and jumper On most system boards the header is labeled E49 or P49 For assistance locating the password jumper and other system board components see the Illustrated Parts Map IPM for your particular system 5 Remove the jumper from pins 1 and 2 Place the jumper over pin 2 only in order to avoid losing it B 2 Troubleshooting Guide Password Security and Resetting CMOS 6 Replace the computer cover or access panel 7 Reconnect the external equipment 8 Plug in the computer and turn on power Allow the operating system to start This clears the cur
39. lems 0 0 ene 2 29 Solving Memory Problems 0 0 0 c cece cece e 2 30 Solving SCSI Problems 0 0 E cece cece teen eee 2 32 Solving CD ROM and DVD Problems 0 00 c eee ee eee eee 2 33 Solving Software Problems 0 0 eee cece ne 2 35 Contacting Compaq Customer Support 2 0 0 0 00 eee eee eee 2 36 Troubleshooting Guide iii Contents A Post Error Messages POST Numeric Codes and Text Messages 0 0 cece eee eee eee A 1 POST Diagnostic Keyboard LEDs Front Panel LEDs and Audible Codes A 14 B Password Security and Resetting CMOS Resetting the Password Jumper B 2 Clearing and Resetting the CMOS 0 0 eee ees B 3 Using the CMOS Button epa iee a a E nets B 3 Using Computer Setup to Reset CMOS 0 0 0 eee eee eee B 5 C Drive Protection System DPS Introducing the Drive Protection System llle C 1 Accessing DPS Through Compaq Diagnostics for Windows C2 Accessing DPS Through Computer Setup 0 0 0 0 0 rruna C 3 D Setting up Analog Digital Audio Output Microsoft Windows 98 and Microsoft Windows 2000 0 5 D 1 Microsoft Windows NT 4 0 1 0 0 eee nee eens D 2 Microsoft Windows XP eeeeeeeeeeeeee tenet teen ee D 2 E Installing SCSI Drivers for Windows NT Installation Index iv Troubleshooting Guide 1 Computer Diagnostic Features Compaq Diagnostics for Windows
40. loss or computer malfunction Poor performance is experienced Processor is hot 1 Make sure the airflow to the computer is not blocked 2 Make sure the fans are connected and working properly some fans only operate when needed 3 Make sure the processor heatsink is installed properly Cursor will not move using the arrow keys on the keypad The Num Lock key may be on Press the Num Lock key The Num Lock light should not be on if you want to use the arrow keys Troubleshooting Guide 2 5 Troubleshooting Without Diagnostics Solving Power Supply Problems Solving Power Supply Problems Problem Computer won t turn on Power LED on front of computer not on Cause Computer is not connected to an external power source Solution Connect to an external power source Cables to the external power source are unplugged Ensure that cables connecting the computer to the external power source are plugged in properly and the wall outlet is active Power switch not connected to the system board supported on select models only Plug the power switch cable into the system board Power line selector switch on rear of computer chassis not switched to correct line voltage 115V or 230V some models Select the proper AC voltage using the slide switch Wall outlet is defective Test the outlet by connecting a different electrical device to the outle
41. nal fans are running such as the power supply fan chassis fan and or the processor fan 3 Ensure heatsink is properly seated 4 Contact Compaq authorized reseller or service provider The unit temperature was exceeded because the computer was functioning with the cover or access panel removed Replace cover or access panel and let the computer cool down before attempting to turn on power to the computer Air Baffle if required is not installed properly to redirect air flow over processor Reseat Air Baffle per instructions in the Hardware Reference Guide Processor or system fan has failed Contact a Compaq authorized service provider to replace the processor or system fan 2 4 Troubleshooting Guide Troubleshooting Without Diagnostics Solving General Problems Continued Problem Computer appears to pause periodically Cause Network driver is loaded and no network connection is established Solution Establish a network connection or use Computer Setup or Microsoft Windows Device Manager to disable the network controller Cannot remove computer cover or access panel Smart Cover Lock featured on some computers is locked Unlock the Smart Cover Lock using Computer Setup The Smart Cover FailSafe Key a device for manually disabling the Smart Cover Lock is available from Compaq You will need the FailSafe Key in case of forgotten password power
42. nd Text Messages Code Message Beeps 101 Option ROM 1L 1S Probable Cause Recommended Action 1 Verify the correct ROM 2 Flash the ROM if needed 3 If an expansion board was Error L Long S Short System ROM checksum recently added remove it and see if the problem remains 4 Clear CMOS If the message disappears there may be a problem with the expansion card Replace the system board Troubleshooting Guide Post Error Messages Numeric Codes and Text Messages Code Message Beeps Probable Cause Recommended Action 102 System None DMA timers and so 1 Clear CMOS Board Failure forth 2 Remove expansion boards 3 Replace the system board 103 System None DMA timers and so 1 Clear CMOS Board Failure forth 2 Remove expansion boards 3 Replace the system board 150 SafePost None A PCI expansion card 1 Restart the computer Active is not responding 2 Disable SafePost 3 If the expansion card does not respond replace the card 162 System 28 Configuration incorrect Run Computer Setup Options Not Set L Long S Short RTC real time clock battery may need to be replaced Battery life is approximately 3 5 years Reset the date and time under Control Panel If the problem persists replace the RTC battery See the Hardware Reference Guide for instructions on installing a new battery or contact your Compaq authorized dealer or resell
43. no jack use the multimedia device properties to switch the System to analog out For information on how to change the Audio Output Mode see Appendix D Setting Up Analog Digital Audio Output Troubleshooting Guide 2 19 Troubleshooting Without Diagnostics Q If you set digital as your Output Mode the internal speaker and external analog speakers will no longer output audio until you switch back to an auto sense or analog mode If you set analog as your Output Mode external digital speakers will not function until you change the output mode back to an auto sense or digital mode See Appendix D Setting up Analog Digital Audio Output for additional information 2 20 Troubleshooting Guide Troubleshooting Without Diagnostics Solving Printer Problems Solving Printer Problems If you encounter printer problems see the documentation that came with your printer and to the common causes and solutions listed in the following table Problem Printer will not print Cause Printer is not turned on and online Solution Turn the printer on and make sure it is online The correct printer drivers for your application are not installed 1 Install the correct printer driver for your application 2 Try printing using the DOS command DIR C printer port where printer port is the address of the printer being used If printer works reload printer driver If you a
44. ntents 1 Computer Diagnostic Features Compaq Diagnostics for Windows lees 1 1 Installing Compaq Diagnostics for Windows leere 1 3 Using Categories in Compaq Diagnostics for Windows 1 4 Running Diagnostic Tests in Compaq Diagnostics for Windows 1 5 Compaq Configuration Record Utility lecce 1 7 Running Configuration Record Utility 0 0 0 0 eee ee eee ee eee 1 7 Compaq Remote Diagnostics Enabling Agent 0 0 0 1 8 Starting the Remote Diagnostics Enabling Agent 0404 1 9 Protecting Your Software 0 0 eee eee eens 1 10 Restoring Your Software eee ee eee ene nee nee 1 10 2 Troubleshooting Without Diagnostics Helpful HintS 2 5 C oho Sine ee dee Rer EYE ERE EA UE 2 2 Solving General Problems lseeeee eee een eae 2 3 Solving Power Supply Problems seen 2 6 Solving Diskette Problems 0 0 00 a cee eee eens 2 8 Solving Hard Drive Problems 0 0 0 0 cece cece cence eee 2 12 Solving Display Problems 0 0 e eee cece cence nee 2 15 Solving Audio Problems 0 0 cece e 2 18 Solving Printer Problems scienee pe Pi ee PG EP a oe Ee 2 21 Solving Keyboard and Mouse Problems 0 0 c eee eee eee ences 2 22 Solving Hardware Installation Problems 0 0 0 0 cece ee eee eee 2 24 Solving Network Problems 0 0 0 0 eee e 2 26 Solving Processor Prob
45. nter Compaq Configuration Record You can also select the Compaq Configuration Record icon located in the Control Panel Troubleshooting Guide 1 7 Computer Diagnostic Features The Compaq Configuration Record Utility has two view options Show Changed Items Only and Show All The default view is Show Changed Items Only therefore all the text is displayed in the color red since it shows only the differences Switching to Show All displays the complete comprehensive view of the system The Compaq Configuration Record Utility is part of Compaq Diagnostics for Windows Whenever you upgrade Compaq Diagnostics for Windows the Compaq Configuration Record Utility is also upgraded 2 The default view is Show Changed Items Only To view all the information gathered by Compaq Configuration Record click View at the top of the window and select Show AI or click the Show All Items icon 3 To save the information in the left or right window select File gt Save Window File and then select Left Window File or Right Window File Saving the configuration of the computer periodically allows the user to keep a history of the configuration This history may be useful to your service provider if the system ever encounters a problem that needs debugging 4 To exit Compaq Configuration Record click File then click Exit Compaq Remote Diagnostics Enabling Agent D This utility was developed to allow faste
46. o open its Properties panel Continue with step 7 6 In Windows 2000 double click the appropriate audio device to open its Properties panel Troubleshooting Guide Setting up Analog Digital Audio Output 7 8 9 10 In the Configuration area of the Settings tab change the Output Mode to the desired setting Click OK to close the Properties panel Close the System Properties panel Close the Control Panel Microsoft Windows NT 4 0 1 WO ON OQ tn FP YW WN Click Start gt Settings gt Control Panel and double click the Multimedia icon to open the Multimedia Properties panel Select the Device tab at the top of the panel Click the next to the Audio Devices to expand it Click the appropriate audio device to highlight it Click Properties to open the Properties panel and click Settings Change the Output Mode to the desired setting Click OK to close the Properties panel Close the Multimedia Properties panel Close the Control Panel Microsoft Windows XP 1 M OQ nn A W N Click Start gt Control Panel and then double click the Sounds Speech and Audio Devices icon Select the Hardware tab Highlight the appropriate audio device Click Properties to open up the Device Properties panel Click the Properties tab Click the next to Audio Devices to expand it Highlight the appropriate driver by clicking it Troubleshooting G
47. ograms or data stored on the hard drive The test resides in the hard drive firmware and can be executed even if the computer will not boot to an operating system The time required to execute the test depends on the manufacturer and size of the hard drive in most cases the test will take approximately two minutes per gigabyte Use DPS when you suspect a hard drive problem If the computer reports a SMART Hard Drive Detect Imminent Failure message there is no need to run DPS instead back up the information on the hard drive and contact your Compaq service provider for a replacement hard drive Troubleshooting Guide C 1 Drive Protection System DPS Accessing DPS Through Compaq Diagnostics for Windows To access DPS through Compaq Diagnostics for Windows perform the following steps Turn on the computer and select My Computer Control Panel Compaq Diagnostics A choice of five possible headings appears in the Diagnostics screen Overview Test Status Log and Error 2 Select Test gt Type of Test A choice of three tests appear Quick Test Complete Test and Custom Test 3 Select Custom Test A choice of two test modes is offered Interactive Mode and Unattended Mode 4 Select Interactive Test Storage Hard Drives 5 Select the specific drives to be tested Drive Protection System Test gt Begin Testing When the test has been completed one of three messages will be displayed for each
48. onochrome Adapter Failure controller display controller 403 Parallel Port 2S IRQ address conflicts Reset the IRQ 3 Address with another device Conflict Detected 404 Parallel Port 2S Both external and 1 Remove any parallel port Address Conflict internal ports are expansion cards Detected assigned to 2 Clear CMOS parallel port X 3 Reconfigure card resources and or run Computer Setup 410 Audio 28 IRQ address conflicts Reset the IRQ Interrupt Conflict with another device 411 Network 28 IRQ address conflicts Reset the IRQ Interface Card Interrupt Conflict L Long S Short with another device Troubleshooting Guide Post Error Messages Numeric Codes and Text Messages Code Message Beeps Probable Cause Recommended Action 501 Display 1L 2S Graphics display 1 Reseat the graphics card Adapter Failure controller if applicable 2 Clear CMOS 3 Verify monitor is attached and turned on 4 Replace the graphics controller 510 Splash None Splash Screen image Install latest version of Screen image has errors ROMPag to restore image corrupted 511 CPU Rear None Fanis notconnectedor 1 Reseat fan cable or Front Fan not may have 2 Replace the fan detected malfunctioned 601 Diskette None Diskette controller 1 Run Computer Setup Controller Error circuitry or floppy drive 5 Check and or replace circuitry incorrect cables 3 Clear CMOS 4 Replace diskette drive 5 Replace t
49. or Windows installing 1 3 Menu Bar 1 2 overview 1 1 running tests 1 5 ToolBar 1 2 disk controller failure A 11 DPS accessing C 2 DPS Drive Protection System C 1 driver SCSI E 1 E error codes A 1 F floppy port A 8 Full Boot 2 1 G game port A 10 general problems 2 3 J jumper settings 2 13 K keyboard 2 2 keyboard error A 5 Troubleshooting Guide Index 1 Index L LEDs 2 4 2 6 2 7 2 31 blinking power A 16 A 17 flashing caps lock A 14 flashing Num lock A 15 flashing power and hard drive A 16 flashing Scroll lock A 15 M memory error A 3 A 4 memory problems 2 30 MIDI port A 10 minor problems 2 2 monitor blurry video 2 17 dim characters 2 16 overheats 2 17 mouse problems 2 22 N network problems 2 26 P parallel port A 6 password features B 1 password jumper resetting B 2 passwords clearing B 1 power on B 1 setup B 1 POST 2 1 Post Error Messages A 1 power supply 2 7 power on password B 1 Power On Self Test POST 2 1 A 1 error messages A 1 printer problems 2 21 problems audio 2 18 CD ROM and DVD 2 33 diskette 2 8 display 2 15 general 2 3 hard drive 2 12 installing hardware 224 keyboard 2 22 memory 2 30 minor 2 2 mouse 2 23 network 2 26 power supply 2 6 printer 2 21 SCSI 2 32 software 2 35 processor failed A 4 processor heatsink A 9 Q Quick Boot 2 1 R Rambus memory 2 30 Remote Wakeup feature 2 26 resetting CMOS B 1 password jumper B 1 RI
50. ormation from various computer subsystems to give a complete view of your desktop or workstation Configuration Record Utility provides a means for automatically identifying and comparing configuration changes and has the ability to maintain a configuration history The information can be saved as a history of multiple sessions This utility was developed to allow resolution of problems without taking the desktop or workstation offline and to assist in maximizing the desktop or workstation availability The information obtained by the utility is useful in troubleshooting system problems and streamlines the service process by enabling quick and easy identification of system configurations which is the first step in resolving service cases The Compaq Configuration Record Utility gathers information automatically on the hardware and operating system software to deliver a comprehensive view of the system It gathers information on such items as the ROM asset tag processor physical drives PCI devices memory graphics operating system version number operating system parameters and the operating system startup files and displays it If the original Base log file is present in the cpqdiags directory the Base log file is displayed next to the Now log file in a split window with the differences between the two highlighted in the color red Running Configuration Record Utility To run this program 1 Click Start Compaq Information Ce
51. ot booting Reinstall memory modules Troubleshooting Guide 2 31 Troubleshooting Without Diagnostics Solving SCSI Problems If you encounter SCSI device problems see the common causes and solutions listed in the following table Solving SCSI Problems Problem System with UATA and SCSI drives will not boot from SCSI hard drive Cause A UATA drive is attached the IDE controller is enabled and the Integrated IDE controller is listed before the SCSI adapter in Setup s Storage gt Controller Order menu Solution Under Computer Setup select Storage gt Controller Order and move the Integrated IDE controller to the end of the list System without a UATA drive will not boot from a SCSI drive The SCSI drive is not configured correctly Ensure that drive cabling and jumpers are set correctly To boot a SCSI drive set the drive ID number to 0 Hard drive boot has been disabled in Computer Setup Under Computer Setup select Storage gt Boot Order and enable the Hard Drive entry SCSI hard drives are not recognized after being installed when running under Windows NT SCSI drivers were not installed on the system prior to the Windows NT installation Install the SCSI drivers on your system first then install Windows NT To download SCSI drivers for your Compaq system visit the Compaq Web site at www compaq com support For information on installing SCSI driv
52. p zB For more information on Computer Setup see the Computer Setup F10 Utility Guide Troubleshooting Guide 2 1 Troubleshooting Without Diagnostics Helpful Hints If you encounter some minor problems with your computer monitor or software see the following list of general suggestions before taking further action Check that the computer and monitor are plugged into a working electrical outlet Check to see that the computer is turned on and the green power light is on Check to see that the monitor is turned on and the green monitor light is on Turn up the brightness and contrast controls of the monitor if the monitor is dim Press and hold any key If the system beeps then your keyboard should be operating correctly Check all cable connections for loose connections or incorrect connections Reconfigure your computer after installing a non plug and play expansion board or other option See Solving Hardware Installation Problems for instructions Be sure that all the needed device drivers have been installed For example if you are using a printer you need a driver for that model printer Remove all diskettes from your system before turning it on If you have installed an operating system other than the factory installed operating system check to be sure that it is supported on your system If your system has an AGP card installed on select models only the monitor must be plugge
53. pletion Code 1 or 2 E Test Failed Drive Replacement Recommended Completion Code 3 through 14 If the test failed the completion code should be recorded and reported to your service provider for help in diagnosing the computer problem Troubleshooting Guide D Setting up Analog Digital Audio Output Some computers or workstations may have an integrated audio solution that supports analog or digital external stereo speakers These systems are capable of auto sensing the speaker type and outputting the correct signal To manually change between analog digital and auto sense complete the following set of procedures based on your operating system If you set digital as your Output Mode the internal speaker and external analog speakers will no longer output audio until you switch back to an auto sense or analog mode If you set analog as your Output Mode external digital speakers will not function until you change the output mode back to an auto sense or digital mode Microsoft Windows 98 and Microsoft Windows 2000 1 Click Start gt Settings gt Control Panel and double click the System icon to open the System Properties panel 2 Select Device Manager from the System Properties panel 3 Click the next to the Sound Video and Game Controllers to expand it 4 For Windows 98 go to step 5 For Windows 2000 go to step 6 5 In Windows 98 highlight the appropriate audio device then click Properties t
54. quired to access Computer Setup and any other information on the computer When you establish both passwords only the setup password will give you access to Computer Setup When both passwords are set the setup password can also be used in place of the power on password as an override to log into the computer This is a useful feature for a network administrator If you forget the password for your computer there are two methods for clearing that password so you may gain access to the information on the computer E Resetting the password jumper B Using the Clear CMOS button CAUTION Pushing the CMOS button will reset CMOS values to factory defaults and will erase any customized information including passwords asset numbers and special settings It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer Setup See the Computer Setup F10 Utility Guide for information on backing up your CMOS settings Troubleshooting Guide Password Security and Resetting CMOS Resetting the Password Jumper p To disable the power on or setup password features or to clear the power on or setup passwords complete the following steps 1 Shut down the operating system properly then turn off the computer and any external devices and disconnect the power cord from the power outlet 2 Disconnect the keyboard monitor and any other externa
55. r click the mouse button and if set type your password The RGB Red Green Blue input switch on the monitor is incorrectly set Set the monitor s RGB input switch to 75 ohms and if there is a sync Switch set it to external System ROM is bad system is running in Failsafe Boot Block mode indicated by one long beep and three short beeps Reflash the ROM using a ROMPaq diskette See the Failsafe Boot Block ROM section of the Desktop Management Guide for more information You are using a fixed sync monitor and it won t sync at the resolution chosen Be sure that the monitor can accept the same sweep rate as the resolution chosen Computer is in Stand By mode Press the power button to resume from Stand By mode Troubleshooting Guide 2 15 Troubleshooting Without Diagnostics Solving Display Problems Continued Problem Blank screen continued Cause Monitor cable is plugged into the wrong connector Solution If the computer system has both an integrated graphics connector and an AGP card connector plug the monitor cable into the AGP card connector in the expansion card area on the back of the computer The VGA BNC selector switch is not properly set Set the selector switch to agree with the cable connection Monitor does not function properly when used with energy saver features Monitor without energy saver capabilities is being used w
56. r resolution of problems without having to visit a site and take the computer offline and to assist in maximizing computer availability The information obtained by the utility is useful in troubleshooting computer problems and streamlines the service process by enabling quick and easy identification of computer problems The Compaq Remote Diagnostics Enabling Agent only works if Diagnostics for Windows is also installed 1 8 Troubleshooting Guide Computer Diagnostic Features The Compaq Remote Diagnostics Enabling Agent provides a Web browser interface to Compaq Diagnostics for Windows This enables remote control of the diagnostics and facilitates easy transfer of computer information from remote machines to a service provider The Compaq Remote Diagnostics Enabling Agent captures hardware configuration and provides the ability to perform tests remotely to diagnose computer problems In addition the Compaq Remote Diagnostics Enabling Agent identifies any computer hardware device problems signaled by the Compaq DMI management agents These hardware devices are automatically selected for testing by the Compaq Remote Diagnostics Enabling Agent Use of Compaq Remote Diagnostics Enabling Agent reduces the time and effort needed to perform hardware diagnostic tasks By allowing the service personnel direct access to computer hardware diagnostic tools the Compaq Remote Diagnostics Enabling Agent delivers a view of the computer
57. r type password The picture is broken up or it rolls jitters or flashes The monitor connections may be incomplete or the monitor may be incorrectly adjusted 1 Be sure the monitor cable is securely connected to the computer 2 In a 2 monitor system or if another monitor is in close proximity be sure the monitors are not interfering with each other s electromagnetic field by moving them apart 3 Fluorescent lights or fans may be too close to the monitor Monitor overheats There is not enough ventilation space for proper airflow Leave at least 3 inches 7 6 cm of ventilation space Be sure there is nothing sitting on top of the monitor obstructing the air flow Troubleshooting Guide 2 17 Troubleshooting Without Diagnostics Solving Audio Problems If your computer has audio features and you encounter audio problems see the common causes and solutions listed in the following table Solving Audio Problems Problem Sound does not come out of the speaker or Cause Software volume control is turned down Solution Double click the Speaker icon on the taskbar then set volume by headphones adjusting the volume slider CD ROM or DVD Turn the volume control knob on volume control on the front of computer to increase the front of the computer is volume turned down The external speakers Turn on the external speakers are not turned on Ex
58. ranty booklet for details Mouse will only move vertically horizontally or movement is jerky Mouse roller ball is dirty Remove roller ball cover from the bottom of the mouse and clean it with a mouse cleaning kit available from most computer stores Troubleshooting Guide 2 23 Troubleshooting Without Diagnostics Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware such as an additional diskette drive If you install a plug and play device Windows 98 Windows 2000 and Windows XP automatically recognize the device and configure the computer If you install a non plug and play device you must reconfigure the computer after completing installation of the new hardware In Windows 98 or Windows 2000 select the Add New Hardware icon in the Control Panel for Windows XP use the Add Hardware Wizard and follow the instructions that appear on the screen To reconfigure the computer in Windows NT 4 0 after installing new hardware use the utility provided with the hardware Solving Hardware Installation Problems Problem Cause Solution Device is not seated or connected properly A new device is not recognized as part of Ensure that the device is properly and securely connected and that the system pins in the connector are not bent down Cable s of new Ensure that all cables are properly external device are and securely connected
59. re is insufficient memory available to run the application There is a conflict between applications Be sure that all the needed device drivers have been installed If you have installed an operating system other than the factory installed operating system check to be sure it is supported on your system Where available run the Compaq Configuration Record Utility to determine if any changes have been made to the software which may be causing a problem See the Desktop Management Guide on the Documentation Library CD for more information If you encounter software installation problems using a SCSI hard drive see the applicable solutions listed in the following table Solving Software Problems Problem Windows NT is not Cause SCSI drivers were Solution Install the SCSI drivers on your installing properly ona SCSI hard drive not installed on the system prior to the Windows NT installation system first then install Windows NT To download SCSI drivers for your Compaq system visit the Compaq Web site at www compaq com support For information on installing SCSI drivers see Appendix E Installing SCSI Drivers for Windows NT Installation Troubleshooting Guide 2 35 Troubleshooting Without Diagnostics Solving Software Problems Problem Cause Solution Computer will not start System files may be Observe the beeps and LED lights damaged on the keyboard See Appendix A POS
60. re on a network you may not have made the connection to the printer Make the proper network connections to the printer Printer may have failed Run printer self test Printer will not turn on The cables may not be connected properly Reconnect all cables and check the power cord and electrical outlet Printer prints garbled information The correct printer driver for your application is not installed Install the correct printer driver for your application The cables may not be connected properly Reconnect all cables Printer memory may be overloaded Reset the printer by turning it off for one minute then turn it back on Printer is offline The printer may be out of paper Check the paper tray and refill it if it is empty Select online Troubleshooting Guide 2 21 Troubleshooting Without Diagnostics Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems see the documentation that came with your equipment and to the common causes and solutions listed in the following table Solving Keyboard Problems Problem Keyboard commands and typing are not recognized by the computer Cause Keyboard connector is not properly connected Solution 1 On the Windows desktop 2 Click Shut Down or Turn Off Computer The Turn Off Computer dialog box is Select Shut Down or Turn Off After the shutdown is complete
61. reen if necessary Q If you do not press the F10 key while the message is displayed you must turn the computer off then on again to access the utility A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced To reset CMOS to the factory default settings first set time and date then use the arrow keys or the Tab key to select File gt Set Defaults and Exit This resets the soft settings that include boot sequence order and other factory settings It will not however force hardware rediscovery See the Desktop Management Guide for further instructions on reestablishing passwords For instructions on Computer Setup see the Computer Setup F 10 Utility Guide Troubleshooting Guide B 5 C Drive Protection System DPS Introducing the Drive Protection System The Compaq Drive Protection System DPS is a diagnostic tool built into the hard drives installed in select Evo Desktops and Evo Workstations DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement When these systems are built each installed hard drive is tested using DPS and a permanent record of key information is written onto the drive Each time DPS is run test results are written to the hard drive Your service provider can use this information to help diagnose conditions that caused you to run the DPS software Running DPS will not affect any pr
62. rence Guide for directions on removing the riser board A 16 Troubleshooting Guide Post Error Messages Diagnostic Keyboard LEDS Front Panel LEDs and Audible Codes Activity Beeps Probable Cause Recommended Action Yellow or Green None System memory error 1 Check memory module Power LED see the relevant section flashes every of the Hardware second on select Reference Guide models 2 Remove and reseat memory module 3 See the Solving Memory Problems section of this guide Red or Yellow None Processor unseated Reseat processor in system Power LED On board Red or Yellow None Computer overheated 1 Install computer cover Power LED is or access panel if 1 Flashing four necessary times per 2 Ensure that computer air second Or vents are not blocked and 2 Flashing two internal fan is running times one second apart followed by a two second pause Or 3 Not flashing Troubleshooting Guide Password Security and Resetting CMOS This computer supports security password features which can be established through the Computer Setup Utilities menu This computer supports two security password features that are established through the Computer Setup Utilities menu setup password and power on password When you establish only a setup password any user can access all the information on the computer except Computer Setup When you establish only a power on password the power on password is re
63. rent passwords and disables the password features 9 To re enable the password features repeat steps 1 4 then replace the jumper on pins 1 and 2 10 Repeat steps 6 8 then establish new passwords See the Computer Setup F10 Utility Guide for Computer Setup instructions Clearing and Resetting the CMOS The computer s configuration memory CMOS stores password information and information about the computer s configuration Using the CMOS Button 1 Turn off the computer and any external devices and disconnect the power cord from the power outlet 2 Disconnect the keyboard monitor and any other external equipment connected to the computer WARNING To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Troubleshooting Guide B 3 Password Security and Resetting CMOS 4 CAUTION Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety amp Regulatory Inform
64. ry F5 Next Category F6 B Level Less F7 More F8 information on the screen B Tab Overview Test Status Log Error B Help Contents How to use Help About ToolBar lcons for Different Categories of Information Below the Menu Bar is a row of icons for each of the following categories of information about the computer B System System board ROM date and time information E Asset Control Asset tag system serial number and processor information Input Devices Keyboard mouse and joystick s information Communication Ports in system and information about each Storage Storage drives in system and information about each Graphics Graphics system information Memory System board and Windows memory information Multimedia Optical storage CD DVD and so on and audio information Windows Windows information Architecture PCI Device information Resources IRQ I O and Memory Map information Health Status of system temperature and hard drives Miscellaneous CMOS DMI BIOS System Product Name and Serial Number 1 2 Troubleshooting Guide Computer Diagnostic Features Tabs Overview Test Status Log Error Below the ToolBar are five tabs Overview The Overview window displays general overview information about the computer This is the window that is displayed when you first start the utility The left side of the window shows hardware information and the right side of
65. ry Other models support only non ECC memory For those systems that do support ECC memory Compaq does not support mixing ECC and non ECC memory In addition the system will not boot the operating system Num Lock LED On None Failed Boot Block Reflash the ROM using a keyboard ROMPag diskette See the Failsafe Boot Block ROM section of the Desktop Management Guide Flashing Scroll 2L 1S System board hardware Replace system board Lock LED on failure prior to keyboard on graphics select models Green Power None Computer in normal None LED flashes Suspend mode 1x second Green Power None Computer on None LED On L Long S Short Troubleshooting Guide A 15 Post Error Messages Diagnostic Keyboard LEDS Front Panel LEDs and Audible Codes Activity Beeps Probable Cause Red or Yellow None Power supply Power LED overloaded flashes every 2 seconds on select models Recommended Action 1 Oo CO Push in power button LED should be green Remove all AC power from computer wait 30 seconds then apply power Remove load from power supply by removing options one at a time until computer runs Check for damage to system board Replace system board Replace power supply Flashing Power None Unseated riser board and Hard Drive Green LEDs Nm Remove riser board Wipe connector Reinstall riser board see the Hardware Refe
66. s Guide System is configured for AUI connection No solution link LED does not apply to AUI connections Network driver is not properly loaded Reinstall network drivers See the Network Communications Guide 2 26 Troubleshooting Guide Troubleshooting Without Diagnostics Solving Network Problems Continued Problem Network status link light does not turn on or it never flashes continued Cause System cannot autosense the network Solution Disable auto sensing capabilities and force the system into the correct operating mode See the Network Communications Guide Diagnostics reports a failure The cable is not securely connected Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device The cable is attached to the incorrect connector Ensure that the cable is attached to the correct connector There is a problem with the cable or a device at the other end of the cable Ensure that the cable and device at the other end are operating correctly Network controller interrupt is shared with an expansion board Under the Computer Setup Advanced menu change the resource settings for the board The network controller is defective Contact your Compaq authorized service provider Diagnostics passes but the computer does not communicate with the
67. t Power LED flashes Red or Yellow every 2 seconds on most models Power supply overloaded or short was detected Unplug computer from AC power Unplug internal power cables from all devices and unplug all PCI cards Reconnect devices one at a time and turn power on to identify the cause Diskette drive power cable not properly connected When installing power cable to diskette drive ensure that all 4 pins on the drive are connected to the power cable connector 2 6 Troubleshooting Guide Troubleshooting Without Diagnostics Solving Power Supply Problems Continued Problem Power LED flashes Red or Yellow every 2 seconds on most models continued Cause Power supply shuts down after system warms up Thermal overload caused by bad fan Solution Replace power supply Power supply will not turn on because of internal power supply fault Replace power supply Power supply shuts down intermittently Power line selector switch on rear of computer chassis not switched to correct line voltage 115V or 230V some models Select the proper AC voltage using the slide switch Power supply will not turn on because of internal power supply fault Replace power supply Computer powered off automatically and the Power LED is 1 Flashing Red or Yellow four times per second OR 2 Flashing Red two times one second apart followed by a two second paus
68. taining the network drivers are corrupted Reinstall the network drivers using the Compaq Restore CD The cable is not securely connected Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device The network controller is defective Contact your Compaq authorized service provider New network card will not boot New network card may not be Compaq compatible Install Compaq compatible NIC or change boot sequence to boot from another device Cannot connect to network server when attempting Remote System Installation The network controller is not configured properly Run Computer Setup and modify the NIC Settings System setup utility reports unprogrammed EEPROM Unprogrammed EEPROM Contact your Compaq authorized service provider 2 28 Troubleshooting Guide Troubleshooting Without Diagnostics Solving Processor Problems If you encounter processor problems a common cause and solution are listed in the following table Solving Processor Problems Problem Poor performance is experienced Cause Processor is hot Solution 1 Make sure the airflow to the computer is not blocked 2 Make sure the fans are connected and working properly Some fans only operate when needed 3 Make sure the processor heatsink is installed properly Computer does not re
69. te are damaged Check the program diskettes Drive cable is not properly connected Reconnect drive cable Drive not found Cable is loose Reseat diskette drive data and power cable Removable drive is not seated properly Reseat the drive 2 8 Troubleshooting Guide Troubleshooting Without Diagnostics Solving Diskette Problems Continued Problem Drive not found continued Cause You attempted to hot plug a removable hard drive that has DriveLock security enabled This feature supported on select Solution Shut down Windows and turn off the computer Insert the drive into the MultiBay if it is not already inserted Turn on the computer Diskette drive cannot write to a diskette models only Diskette is not Format the diskette formatted Diskette is Use another diskette or remove the write protected write protection Writing to the wrong drive Check the drive letter in your path statement Not enough space is left on the diskette Use another diskette Diskette write control is enabled Use Computer Setup to check your storage security feature disabled settings Diskette is damaged Replace the damaged disk Cannot format diskette Invalid media reported When formatting a disk in DOS you may need to specify diskette capacity For example to format a 1 44 MB diskette type the following command at th
70. ternal speakers See the sound card documentation plugged into the wrong for proper speaker connection audio jack Audio cable not Connect audio cable between CD connected or DVD ROM drive and the system board Headphones or Turn on and use headphones or devices connected to external speakers if connected or the line out connector disconnect headphones or external mute the internal speakers speaker Volume is muted 1 From the Control Panel program click Sound Speech and Audio Devices then click Sounds and Audio Devices 2 Click the Mute check box to remove the check mark from the box 2 18 Troubleshooting Guide Troubleshooting Without Diagnostics Solving Audio Problems Continued Problem Cause Sound does not come out Computer is in Stand of the speaker or By mode headphones continued Solution Press the power button to resume from Stand By mode Noise or no sound comes Computer may not be out of the speakers or detecting the correct headphones speaker headphone type or output or analog to digital auto sense is not engaged 1 If you are using digital speakers that have a stereo jack and want the system to auto switch to digital use a stereo to mono adapter to properly engage the auto sense feature 2 If a stereo to mono adapter is not available use the multimedia device properties to manually switch the audio signal from analog to digital 3 If the headphones have a mo
71. the window shows software information Test The Test window allows you to choose various parts of the system to test You can also choose the type of test and testing mode Status The Status window displays the status of each test in progress You can cancel testing by clicking the Cancel Testing button Log tThe Log window displays a log of tests for each device Error The Error window displays any errors that occurred during device testing The window lists the device being tested the type and number of errors and the error code Installing Compaq Diagnostics for Windows This operation is required only if the diagnostics program software has been loaded on the hard drive but not installed 1 Close any Windows applications 2 Double click the Compaq Diagnostics for Windows icon located on the Windows Desktop Troubleshooting Guide 1 3 Computer Diagnostic Features 3 Click Next to install Compaq Diagnostics for Windows 4 After the program has finished installing you may be prompted to restart the computer or it may automatically restart If prompted click Finish to restart the computer or Cancel to exit the program You must restart the computer to complete the installation of Compaq Diagnostics for Windows zB If you want to upgrade an existing version of Compaq Diagnostics for Windows installed on your computer visit www compaq com support files and click on an applicable product In the
72. uide Setting up Analog Digital Audio Output 8 Click Properties 9 Click Settings 10 Change the Output Mode to the desired setting 11 Click OK to close the Properties panel 12 Close the Control Panel Troubleshooting Guide E Installing SCSI Drivers for Windows NT Installation The information in this appendix applies to Evo Workstations only zB The following information does not apply if you are completing the initial setup of the preinstalled software or if you are restoring your preinstalled image from the Compaq Restore CD If your workstation has a SCSI hard drive installed and you are installing Microsoft Windows NT from a retail Microsoft Windows NT Workstation CD or directly from the Compaq Operating System CD you must complete the following steps On a secondary system 1 Go to the following Compaq Web site www compaq com support files workstations us index html 2 Under locate by computer select your workstation model and Microsoft Windows NT 4 0 then click Go 3 Under Storage choose Family Manager Set Drivers for your specific SCSI controller Visit the following Compaq Web site if you are not sure which controller shipped with your system www compaq com products quickspecs productbulletin html 4 Download the Softpaq to a temporary directory then execute it to create a diskette with the required SCSI drivers Troubleshooting Guide E 1 Installing SCSI Drivers for Windows NT
73. wer up Run Computer Setup and increase the POST Delay in Advanced gt Power On Options Nonsystem disk NTLDR missing message The system is trying to start from a diskette that is not bootable Remove the diskette from the diskette drive The system is trying to start from the hard drive but the hard drive may have been damaged Insert a bootable diskette into the diskette drive and restart the computer If the hard drive is still inaccessible after booting to a diskette and MBR Security is enabled you may try restoring the previously saved MBR image To do so enter Setup and select Security gt Restore Master Boot Record This procedure does not apply to Evo Workstations W6000 or W8000 System files missing or not properly installed Insert a bootable system diskette and restart Verify hard drive is partitioned and formatted Install system files for the appropriate operating system if necessary Troubleshooting Guide 2 13 Troubleshooting Without Diagnostics Solving Hard Drive Problems Continued Problem Nonsystem disk NTLDR missing message continued Cause Hard drive boot has been disabled in Computer Setup Solution Run Computer Setup and enable the hard drive entry in the Storage gt Boot Order list Second Ultra ATA hard drive does not perform optimally You are using the wrong cable for the drive type Reinstall the second Ultra ATA

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