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Cisco Systems CP6921CK9 Conference Phone User Manual

1. 192527 Table 1 3 describes the buttons on the Cisco Unified IP Phone 6961 Table 1 3 Features on the Cisco Unified IP Phone 6961 1 Handset light strip Indicates an incoming call flashing red or new voice message steady red 2 Phone screen Shows information about your phone such as directory number active call and line status softkey options speed dials placed calls and phone menu listings 3 Softkey buttons Enables softkey options displayed on the phone screen 4 Transfer button Transfers a call Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP oL 19025 01 a i7 Chapter 1 An Overview of the Cisco Unified IP Phone W Understanding the Cisco Unified IP Phone 6921 6941 and 6961 5 Conference button Creates a conference call 6 Hold button Places an active call on hold 7 Navigation bar and The Navigation bar allows you to scroll through menus and highlight items select button When phone is on hook displays phone numbers from your Placed Call listings up arrow or your speed dials down arrow B The Select button allows you to select a highlighted item 8 Programmable Depending on the configuration programmable feature buttons provide feature buttons access to e Phone lines and intercom lines e Speed dial numbers speed dial buttons including the line status speed
2. Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 Appendix D Basic Phone Administration Steps Configuring the Phone W amp Note Phone button templates are defined on the Phone Button Template Configuration window of Cisco Unified Communications Manager Administration Device gt Device Settings gt Phone Button Template You can use the search field s in conjunction with the Find button to find all configured phone button templates and their current settings Softkey Template Choose the appropriate softkey template The softkey template determines the configuration of the softkeys on Cisco Unified IP Phones Leave this field blank if the common device configuration contains the assigned softkey template wy Note Softkey templates are defined on the Softkey Template Configuration window of Cisco Unified Communications Manager Administration Device gt Device Settings gt Softkey Template You can use the search field s in conjunction with the Find button to find all configured softkey templates and their current settings Common Phone Profile From the drop down list box choose a common phone profile from the list of available common phone profiles amp Note Common Phone Profiles are defined on the Common Phone Profile Configuration window of Cisco Unified Communications Manager Administration Device gt De
3. Appendix E _ Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921 6941 and 6961 Installing the Bracket W Step5 Attach the phone to the wall bracket by inserting the tabs on the top of the phone bracket into the slots on the wall bracket Ensure that the power cord and any other cable that does not terminate in the wall behind the bracket are positioned in one of the cable access openings in the bottom of the bracket The phone and wall brackets openings together form circular openings with room for one cable per opening Figure E 6 Step6 Use the locking key to lock the phone to the wall bracket Figure E 6 Attaching the Phone to the Wall Bracket 275668 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP I oL 19025 01 sm Appendix E Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921 6941 and 6961 Installing the Bracket Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP E8 OL 19025 01 APPENDIX i Cisco Unified IP Phone Non Lockable Wall Mount This appendix contains information on installing the following product e ADA Non Lo
4. Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP 9 12 OL 19025 01 Chapter9 Troubleshooting and Maintenance Cleaning the Cisco Unified IP Phone W Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone use only a dry soft cloth to gently wipe the phone and the LCD screen Do not apply liquids or powders directly on the phone As with all non weather proof electronics liquids and powders can damage the components and cause failures Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP oL 19025 01 SEE Chapter9 Troubleshooting and Maintenance E Cleaning the Cisco Unified IP Phone Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP 9 14 OL 19025 01 APPENDIX A Providing Information to Users Via a Website If you are a system administrator you are likely the primary source of information for Cisco Unified IP Phone users in your network or company It is important to provide current and thorough information to end users Cisco recommends that you create a web page on your internal support site that provides end users with important information about their Cisco Unified IP Phones Consider including the following types of information on this site e How Users Obtain Support for the Cis
5. How Users Subscribe to Services and Configure Phone Features How Users Subscribe to Services and Configure Phone Features End users can perform a variety of activities by using the Cisco Unified Communications Manager User Options web pages These activities include subscribing to services setting up speed dial and call forwarding numbers configuring ring settings and creating a personal address book Keep in mind that configuring settings on a phone by using a website might be new foryour end users You need toprovide as much information as possible to ensure that they can successfully access and use the User Options web pages Make sure to provide end users with the following information about the User Options web pages e The URL required to access the application This URL is http lt server_name portnumber gt ccmuser where server_name is the host on which the web server is installed e A user ID and default password are needed to access the application These settings correspond to the values you entered when you added the user to Cisco Unified Communications Manager see the Adding Users to Cisco Unified Communications Manager section on page 5 19 e A brief description of what a web based graphical user interface application is and how to access it with a web browser e An overview of the tasks that users can accomplish by using the web page For information using the User Options web pages refer to Cisco Unifi
6. 274936 OL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP Appendix E _ Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921 6941 and 6961 E Installing the Bracket Step2 Attach the phone bracket to the IP phone Figure E 3 a Detach the handset cord and headset cord if there is a headset power cord and any other attached cords from the base of the phone b Removethe label covers that are concealing the screw holes c Attach the phone bracket by inserting the tabs into the mounting tabs on the phone The phone s ports should be accessible through the holes in the bracket d Secure the phone bracket to the IP Phone with the machine screws e Thread the handset cord and headset cord if using one Reattach the cords and seat them in the clips incorporated into the phone body Figure E 3 Attaching the Phone Bracket Screw holes Slot for mounting tabs 274937 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP E4 OL 19025 01 Appendix E _ Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921 69
7. 98 OL 19025 01 Chapter9 Troubleshooting and Maintenance Table 9 1 Summary General Troubleshooting Tips Cisco Unified IP Phone Troubleshooting continued Explanation Changing the telephone configuration By default the network configuration options are locked to prevent users from making changes that could impact their network connectivity You must unlock the network configuration options before you can configure them See the Unlocking and Locking Options section on page 4 3 for details Phone resetting The phone resets when it loses contact with the Cisco Unified Communications Manager software This lost connection can be due to any network connectivity disruption including cable breaks switch outages and switch reboots LCD display issues If the display appears to have rolling lines or a wavy pattern it might be interacting with certain types of older fluorescent lights in the building Moving the phone away from the lights or replacing the lights should resolve the problem Dual Tone Multi Frequency DTMF delay When you are on a call that requires keypad input if you press the keys too quickly some of them might not be recognized Codec mismatch between the phone and another device The RxType and the TxType statistics show the codec that is being used for a conversation between this Cisco Unified IP phone and the other device The values of these statistics should
8. I 0L 19025 01 nE Chapter5 Configuring Features Templates Services and Users E Setting Up Services Table 5 2 Configurable Softkeys continued Supported as a Configurable Softkeys in the softkey on Cisco Softkey Template Unified IP Phone Feature Configuration 6921 6941 and 6961 Notes Speed Dial Abbreviated Dial Yes Phone displays SpeedDial AbbrDial Transfer Direct Transfer DirTrfr No Transfer is a dedicated button Configure transfer Direct Transfer policy in the Product Specific Configuration Layout section in Phone Configuration Undefine Undefine Undefine Yes Video Mode Command Video Mode Command No VidMode Setting Up Services You can give users access to Cisco Unified IP Phone Services on the Cisco Unified IP Phone 6921 6941 and 6961 You can also assign a button or a softkey to different phone services These services comprise XML applications that enable the display of interactive content with text and graphics on the phone Examples of services include local movie times stock quotes and weather reports Before a user can access any service e You must use Cisco Unified Communications Manager Administration to configure available services e The user must subscribe to services using the Cisco Unified CM User Options application This web based application provides a graphical user interface GUI for limited end user configuration of IP Phone applications Before
9. Ifyou do so you will prevent access to the web pagesthat are described in this chapter and to the Cisco Unified CM User Options web pages To disable access to the web pages for a phone follow these steps from Cisco Unified Communications Manager Administration Procedure Choose Device gt Phone Specify the criteria to find the phone and click Find or click Find to display a list of all phones Click the device name to open the Phone Configuration window for the device Scroll down to the Product Specific Configuration section From the Web Access drop down list box choose Disabled Click Update D Note Some features such as Cisco Quality Report Tool do not function properly without access to the phone web pages Disabling web access also affects any serviceability application that relies on web access such as Cisco Works To enable web page access when it is disabled see the preceding steps about disabling access Follow the same steps but choose Enabled in Step 4 to enable the web page Device Information The Device Information area on a phone s web page displays device settings and related information for the phone Table 8 1 describes these items To display the Device Information area access the web page for the phone as described in the Accessing the Web Page for a Phone section on page 8 2 and then click the Device Information hyperlink Table 8 1 Device Information Area I
10. Manager System Guide Voice messaging system Enables callers to leave messages if calls are unanswered For more information refer to e Cisco Unified Communications Manager Administration Guide Cisco Voice Mail Port Configuration chapter e Cisco Unified Communications Manager System Guide Voice Mail Connectivity to Cisco Unified Communications Manager chapter Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 Chapter5 Configuring Features Templates Services and Users Configuring Corporate and Personal Directories E Join and Direct Transfer Policy Some JTAPI TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco Unified IP Phone 6921 6941 and 6961 In order for these applications to control and monitor these phones you must configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines You can configure the Join and Direct Transfer Policy for the following e To configure the policy for all phones on the system choose System gt Enterprise Phone Configurations from Cisco Unified Communications Manager Administration e To configure the policy to a group of phones choose Device gt Device Settings gt Common Phone Profile from Cisco Unified Communications Manager Administration e T
11. check your IP routing and VLAN configuration Refer to the Troubleshooting Switch Port and Interface Problems document available at this URL http www cisco com en US customer products hw switches ps700 products_tech_note09186a00 8015bfd6 shtml e IP Address Subnet Mask Default Router If you have assigned a static IP address to the phone you must manually enter settings for these options See the Network Setup Menu section on page 4 4 for instructions I OL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP Chapter9 Troubleshooting and Maintenance E Resolving Startup Problems If you are using DHCP check the IP addresses distributed by your DHCP server Refer to the Understanding and Troubleshooting DHCP in Catalyst Switch or Enterprise Networks document available at this URL http www cisco com en US tech tk648 tk361 technologies_tech_note09186a00800f0804 shtml Verifying DNS Settings If you are using DNS to refer to the TFTP server or to Cisco Unified Communications Manager you must ensure that you have specified a DNS server Verify this setting by pressing the Applications button then selecting Administrator Settings gt Network Configuration gt IPv4 gt DNS Server 1 You should also verify that there is a CNAME entry in the DNS server for the TFTP server and for the Cisco Unified Communications Manager system You must also en
12. description 1 9 I OL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP W index hunt group 5 8 log out of hunt groups 5 9 Hypertext Transfer Protocol See HTTP idle display configuring 6 3 viewing settings 6 4 XML service 6 3 installing Cisco Unified Communications Managerconfiguration 3 2 network requirements 3 1 preparing 2 7 requirements overview 1 13 intercom 5 8 interference cell phone 1 1 International Call Logging B 1 Internet Protocol IP 1 10 IP Address 4 6 IP address troubleshooting 9 3 IPv4 Configuration 4 4 J join 5 9 Join and Direct Transfer Policy 5 13 K keypad description of 1 3 1 5 1 8 L LDAP directories using with Cisco Unified IP Phone 5 13 light strip 1 2 1 4 1 7 line buttons description of 1 3 Line Status 1 20 Locale Installer B 1 localization Installing the Cisco Unified Communications Manager Locale Installer B 1 MAC address 2 10 malicious caller identification MCID 5 9 meet me conference 5 9 Message Indicators 1 20 messages button description of 1 3 1 6 1 8 message waiting 5 9 5 10 Message Waiting Indicator MWI 1 20 Message Waiting Lamp 1 20 mobile connect 5 10 mobile voice access 5 10 Model Information screen 7 1 music on hold 5 10 mute 5 10 mute button description of 1 3 1 6 1 8 native VLAN 2 3 navigation button description of 1
13. or change the name of a phone service parameter for a phone service to which users are subscribed you must click Update Subscriptions to update all currently subscribed users with the changes or users must resubscribe to the service to rebuild the correct URL To modify a phone button template for PAB or Fast Dial follow these steps oL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP Chapter5 Configuring Features Templates Services and Users E Configuring Softkey Templates Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Procedure From Cisco Unified Communications Manager Administration choose Device gt Device Settings gt Phone Button Template Click Find Select the phone model Click Copy enter a name for the new template and then click Save The Phone Button Template Configuration window opens Identify the button you would like to assign and select Service URL from the Features drop down list box associated with the line Click Save to create a new phone button template using the service URL Choose Device gt Phone and open the Phone Configuration window for the phone Select the new phone button template from the Phone Button Template drop down list box Click Save to store the change and then click Reset to implement the change The phone user can now access the User Options pages
14. with an XML file named DistinctiveRinglist xml that describes the ring list options that are available at your site exist in the TFTP directory on each Cisco Unified Communications Manager server For more information see the Cisco TFTP chapter in the Cisco Unified Communications Manager System Guide and the Software Upgrades chapter in the Cisco Unified Communications Operating System Administration Guide The following sections describe how you can customize the phone rings that are available at your site by creating PCM files and editing the DistinctiveRinglist xml file e DistinctiveRingList File Format Requirements page 6 2 e PCM File Requirements for Custom Ring Types page 6 3 e Configuring a Custom Phone Ring page 6 3 DistinctiveRingList File Format Requirements The DistinctiveRingList xml file defines an XML object that contains a list of phone ring types This file can include up to 50 ring types Each ring type contains a pointer to the PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring The Cisco TFTP server for each Cisco Unified Communications Manager contains this file The CiscoIPPhoneRinglist XML object uses the following simple tag set to describe the information lt CiscoIPPhoneRingList gt lt Ring gt lt DisplayName gt lt FileName gt lt Ring gt lt CiscoIPPhoneRingList gt The following characteristics apply
15. 01 Chapter9 Troubleshooting and Maintenance Monitoring the Voice Quality of Calls Ti Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone the following information is erased or reset to its default value e User configuration settings Reset to default values e Network configuration settings Reset to default values e Call histories Erased e Locale information Reset to default values e Phone application Erased phone recovers by using the image in the inactive partition of flash to boot up Before you perform a factory reset ensure that the following conditions are met e The phone must be on a DHCP enabled network e A valid TFTP server must be set in DHCP option 150 or option 66 on the DHCP server To perform a factory reset of a phone perform the following steps Procedure Step1 Unplug the power cable from the phone and then plug it back in The phone begins its power up cycle Step2 While the phone is powering up and before the Speaker button flashes on and off press and hold Continue to hold until each line button flashes on and off in sequence in amber Step3 Release and press 123456789 0 You can press a key twice in a row but if you press the keys out of sequence the factory reset will not take place After you press these keys the line buttons on the phone flash red and the phone goes through the factory reset process Do not power down the ph
16. 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP 2 8 OL 19025 01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database W Related Topics e Adding Phones with Auto Registration and TAPS page 2 9 e Adding Phones with Cisco Unified Communications Manager Administration page 2 9 e Adding Phones with BAT page 2 10 Adding Phones with Auto Registration and TAPS You can add phones with auto registration and TAPS the Tool for Auto Registered Phones Support without first gathering MAC addresses from phones TAPS works with the Bulk Administration Tool BAT to update a batch of phones that were already added to the Cisco Unified Communications Manager database with dummy MAC addresses Use TAPS to update MAC addresses and download pre defined configurations for phones Note Cisco recommends you use auto registration and TAPS to add less than 100 phones to your network To add more than 100 phones to your network use the Bulk Administration Tool BAT See the Adding Phones with BAT section on page 2 10 To implement TAPS you or the end user dial a TAPS directory number and follow voice prompts When the process is complete the phone will have downloaded its directory number and other settings and the phone will be updated in Cisco Unified Communications Manager Administration with
17. 8 Network Configuration menu about 4 4 displaying 4 2 IPv4 options Alternate TFTP 4 7 Default Router 1 5 4 6 DHCP 4 6 DHCP Address Released 4 7 DNS Server 1 5 4 6 IP Address 4 6 Subnet Mask 4 6 E Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 TFTP Server 1 options 4 7 Admin VLAN ID 4 4 CDP on PC port 8 7 CDP on switch port Domain Name 4 4 Host Name 4 4 IPv4 8 7 TFTP Server 2 4 7 Operational VLANID 4 4 PC Port Configuration 4 5 PC VLAN 4 5 SW Port Configuration 4 5 overview 4 1 Network Configuration web page 8 2 8 4 network connections access port 3 3 network connectivity verifying 9 3 networking protocol BootP 1 9 CDP 1 9 DHCP HTTP 1 9 IP 1 10 RTCP 1 10 RTP 1 10 SCCP 1 10 TCP 1 10 TFTP 1 10 UDP 1 10 network outages identifying 9 6 network port configuring 4 5 connecting to 3 5 network requirements for installing 3 1 network statistics Network Statistics screen 7 6 7 6 8 7 Network web page 8 2 8 7 Index W O onhook predialing 5 10 Operational VLAN ID 4 4 other group pickup 5 10 P PCM file requirements for custom ring types 6 3 PC Port Configuration 4 5 PC VLAN 4 5 personal address book phone button template 5 15 personal directories configuring 5 14 phone button template modifying for personal address book or fast dials 5 15
18. Caller identification such as a phone number name or other descriptive text appear on the phme display For more information refer to e Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Configuration chapter e Cisco Unified Communications Manager System Guide Understanding Route Plans chapter e Cisco Unified Communications Manager Features and Services Guide Call Display Restrictions chapter e Cisco Unified Communications Manager Administration Guide Directory Number Configuration chapter Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 Chapter 5 Configuring Features Templates Services and Users Table 5 1 Feature Telephony Features Available for the Cisco Unified IP Phone Telephony Features for the Cisco Unified IP Phone continued Configuration Reference Description Caller ID Blocking Allows a user to block their phone number or e mail address from phones that have caller identification enabled For more information refer to e Cisco Unified Communications Manager System Guide Understanding Route Plans chapter e Cisco Unified Communications Manager Administration Guide Directory Number Configuration chapter Calling Party Normalization Globalizes or localizes the incoming calling party number so that the
19. Cisco Unified Communications Manager allows you to display and maintain information about users and allows each user to perform these tasks e Access the corporate directory and other customized directories from a Cisco Unified IP Phone e Create a personal directory e Set up speed dial and call forwarding numbers e Subscribe to services that are accessible from a Cisco Unified IP Phone You can add users to Cisco Unified Communications Manager using one of these following methods e To add users individually choose User Management gt End User from Cisco Unified Communications Manager Administration For more information go to the End User Configuration chapter in the Cisco Unified Communications Manager Administration Guide e To add users in batches use the Bulk Administration Tool This method also enables you to set an identical default password for all users For more information go to the Bulk Administration chapter in Cisco Unified Communications Manager Administration Guide e To add users from your corporate LDAP directory choose System gt LDAP gt LDAP System from Cisco Unified Communications Manager Administration amp Note Once the Enable Synchronization from the LDAP Server is enabled you will not be able to add additional users from Cisco Unified Communications Manager Administration For more information on LDAP go to the Understanding the Directory chapter in the Cisco Unified Communicati
20. Conference Confrn No Conference is a dedicated button Conference Barge Conference Barge cBarge No Conference List Conference List ConfList No Phone displays Detail Divert Immediate Divert iDivert Yes Phone displays Divert Do Not Disturb Toggle Do Not Disturb No Configure Do Not Disturb as a DND programmable line button End Call End Call EndCall Yes Phone displays Cancel if the call is not answered Group Pickup Group Pick UP GPickUp Yes Hold Hold Hold No Hold is a dedicated button Hunt Group HLog HLog No Configure Hunt Group as a programmable feature button Join Join Join No Malicious Call Toggle Malicious Call No Configure Malicious Call Identification Identification Identification MCID as a programmable feature button Meet Me Meet Me MeetMe Yes Mobile Connect Mobility Mobility No Configure Mobile Connect as a programmable feature button New Call New Call NewCall Yes Phone displays New Call Other Pickup Other Pickup oPickup Yes Quality Reporting Tool Quality Reporting Tool No Configure Quality Reporting Tool as a QRT programmable feature button Redial Redial Redial Yes Remove Last Conference Remove Last Conference Yes Phone displays Remove when a Participant Participant RmLstC participant is selected Resume Resume Resume Yes Select Select Select Yes Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP
21. G729 G 711 u law G 711 A law Revr Size Size of voice packets in milliseconds in the receiving voice stream RTP streaming audio Sender Size Size of voice packets in milliseconds in the transmitting voice stream Revr Packets Number of RTP voice packets received since voice stream was opened Note This number is not necessarily identical to the number of RTP voice packets received since the call began because the call might have been placed on hold Sender Packets Number of RTP voice packets transmitted since voice stream was opened Note This number is not necessarily identical to the number of RTP voice packets transmitted since the call began because the call might have been placed on hold Avg Jitter Estimated average RTP packet jitter dynamic delay that a packet encounters when going through the network observed since the receiving voice stream was opened Max Jitter Maximum jitter observed since the receiving voice stream was opened Revr Discarded Number of RTP packets in the receiving voice stream that havebeen discarded bad packets too late and so on Note The phone will discard payload type 19 comfort noise packets that are generated by Cisco Gateways which will increment this counter Revr Lost Packets Missing RTP packets lost in transit Voice Quality Metrics I oL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco
22. Headset 3 3 Audio Quality 3 4 Connecting a Headset 3 4 Disabling a Headset 3 4 Using External Devices 3 4 Installing the Cisco Unified IP Phone 3 5 Reducing Power Consumption on the Phone 3 8 Footstand 3 8 Higher Viewing Angle 3 11 Lower Viewing Angle 3 12 Mounting the Phone to the Wall 3 12 Verifying the Phone Startup Process 3 12 Configuring Startup Network Settings 3 13 CHAPTER 4 Configuring Settings on the Cisco Unified IP Phone 4 1 Configuration Menus on the Cisco Unified IP Phone 4 1 Displaying a Configuration Menu 4 2 Unlocking and Locking Options 4 3 Editing Values 4 3 Network Setup Menu 4 4 IPv4 Setup Menu Options 4 6 2 9 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 CHAPTER 5 Configuring Features Templates Services and Users 5 1 Telephony Features Available for the Cisco Unified IP Phone 5 1 Join and Direct Transfer Policy 5 13 Configuring Corporate and Personal Directories 5 13 Configuring Corporate Directories 5 13 Configuring Personal Directory 5 14 Modifying Phone Button Templates 5 14 Modifying a Phone Button Template for Personal Address Book or Speed Dials 5 15 Configuring Softkey Templates 5 16 Setting Up Services 5 18 Adding Users to Cisco Unified Communications Manager 5 19 Managing the User Options Web Pages 5 19 Giving Users Access to the User Options Web Pages 5 19 Specifying Options that Appear
23. IP Phone chapter e Cisco Unified Communications Manager Features and Services Guide Cisco Call Back chapter Call display Determines the information that will display for For more information refer to restrictions calling or comected lines depending on the parties who are involved in the call e Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Configuration chapter e Cisco Unified Communications Manager System Guide Understanding Route Plans chapter e Cisco Unified Communications Manager Features and Services Guide Call Display Restrictions chapter Call Forward Allows users to redirect incoming calls to another number Call forward options include Call Forward All Call Forward Busy Call Forward No Answer and Call Forward No Coverage For more information refer to e Cisco Unified Communications Manager Administration Guide Directory Number Configuration chapter e Cisco Unified Communications Manager System Guide Cisco Unified IP Phone chapter e Specifying Options that Appear on the User Options Web Pages section on page 5 21 Call forward all loop breakout Detects and prevents Call Forward All loops When a Call Forward All loopis detected the Call Forward All configuration is ignored and the call rings through For more information go to the Cisco Unified IP Phone chapter in theCisco Unified Communica
24. IP Phone 6921 6941 and 6961 Purpose Related Topics 1 Connect the handset to the Handset port 2 Connect a headset to the Headset port See the Headset section on page 3 3 for supported Optional You can add a headset later if you do not li adsets connect one now 3 Optional Connect the power supply to the Cisco DC See the Adding Phones to the Cisco Unified Adapter port Communications Manager Database section on page 2 7 for guidelines 4 Connect a straight through Ethernet cable from the See the Network and Access Ports section on page 3 2 switch to the network port labeled Network on the for guidelines Cisco Unified IP Phone 6921 6941 and 6961 Each Cisco Unified IP Phone ships with one Ethernet cable in the box You can use either Category 3 5 5e cabling for 10 Mbps connections but you must use Category 5 5e for 100 Mbps connections 5 Connect a straight through Ethernet cable from See the Network and Access Ports section on page 3 2 another network device such as a desktop computer for guidelines to the access port labeled Computer on the Cisco Unified IP Phone 6921 6941 and 6961 Optional You can connect another network device later if you do not connect one now You can use either Category 3 5 5e cabling for 10 Mbps connections but you must use Category 5 5e for 100 Mbps connections Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Ci
25. Manager server from which the phone is currently receiving call processing services e Standby Cisco Unified Communications Manager server to which the phone switches if the current server becomes unavailable e Blank No current connection to this Cisco Unified Communications Manager server An item may also include the Survivable Remote Site Telephony SRST designation which identifies an SRST router capable of providing Cisco Unified Communications Manager functionality with a limited feature set This router assumes control of call processing if all other Cisco Unified Communications Manager servers become unreachable The SRST Cisco Unified Communications Manager always appears last in the list of servers even if itis active You configure the SRST router address in the Device Pool section in Cisco Unified Communications Manager Configuration window Information URL URL of the help text that appears on the phone Directories URL URL of the server from which the phone obtains directory information Messages URL URL of the server from which the phone obtains message services Services URL URL of the server from which the phone obtains Cisco Unified IP Phone services DHCP Enabled Indicates whether DHCP is being used by the phone DHCP Address Released Indicates the setting of the DHCP Address Released option on the phone s Network Configuration menu Alternate TFTP Indicates whether t
26. TFTP Server Settings 9 3 Verifying IP Addressing and Routing 9 3 Verifying DNS Settings 9 4 Cisco CallManager and TFTP Services Are Not Running 9 4 Creating a New Configuration File 9 4 Registering the Phone with Cisco Unified Communications Manager 9 5 Symptom Cisco Unified IP Phone Unable to Obtain IP Address 9 5 Cisco Unified IP Phone Resets Unexpectedly 9 6 Verifying the Physical Connection 9 6 Identifying Intermittent Network Outages 9 6 Verifying DHCP Settings 9 6 Checking Static IP Address Settings 9 7 Verifying the Voice VLAN Configuration 9 7 Verifying that the Phones Have Not Been Intentionally Reset 9 7 Eliminating DNS or Other Connectivity Errors 9 7 Checking Power Connection 9 8 General Troubleshooting Tips 9 8 Resetting or Restoring the Cisco Unified IP Phone 9 10 Performing a Basic Reset 9 10 Performing a Factory Reset 9 11 Monitoring the Voice Quality of Calls 9 11 Troubleshooting Tips 9 12 Where to Go for More Troubleshooting Information 9 12 Cleaning the Cisco Unified IP Phone 9 13 appennix A Providing Information to Users Via a Website A 1 How Users Obtain Support for the Cisco Unified IP Phone A 1 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP viii OL 19025 01 Giving Users Access to the User Options Web Pages A 1 How Users Subscribe to Services and Configure Phone Features A 2 How Users Access a Voice Messaging System A 2 How Users Co
27. Unified Communications Manager to which the phone belongs Time Zone Time zone obtained from the Date Time Group in Cisco Unified Communications Manager to which the phone belongs Date Date obtained from the Date Time Group in Cisco Unified Communications Manager to which the phone belongs Network Setup The Network Setup on a phone s web page displays network setup information and information about other phone settings Table 8 2 describes these items You can view and set many of these items from the Network Setup Menu and the Phone Information Menu on the Cisco Unified IP Phone For more information see Chapter 4 Configuring Settings on the Cisco Unified IP Phone To display the Network Setup area access the web page for the phone as described in the Accessing the Web Page for a Phone section on page 8 2 and then click the Network Configuration hyperlink Table 8 2 Network Configuration Area Items Item Description DHCP Server IP address of the Dynamic Host Configuration Protocol DHCP server from which the phone obtains its IP address MAC Address Media Access Control MAC address of the phone Host Name Host name that the DHCP server assigned to the phone Domain Name Name of the Domain Name System DNS domain in which the phone resides IP Address Internet Protocol IP address of the phone Subnet Mask Subnet mask used by the phone Cisco Unif
28. a User to Cisco Unified Communications Manager W Adding a User From an External LDAP Directory Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 If you added a user to an LDAP Directory a non Cisco Unified Communications Server directory you can immediately synchronize that directory to the Cisco Unified Communications Manager on which you are adding this same user and the user s phone by following these steps Procedure Log onto Cisco Unified Communications Manager Administration Choose System gt LDAP gt LDAP Directory Use the Find button to locate your LDAP directory Click on the LDAP directory name Click Perform Full Sync Now d Note If you do not need to immediately synchronize the LDAP Directory to the Cisco Unified Communications Manager the LDAP Directory Synchronization Schedule on the LDAP Directory window determines when the next auto synchronization is scheduled However the synchronization must occur before you can associate a new user to a device Proceed to Configuring the Phone section on page D 4 Adding a User Directly to Cisco Unified Communications Manager Step 1 Step 2 If you are not using an LDAP directory you can add a user directly to Cisco Unified Communications Manager Administration by following these steps Procedure Choose User Management gt End User then click Add New The End User Configuration window appears In the User Information pane of this window ent
29. a local power cube or power injector These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed means that there is not a single headset solution that is optimal for all environments Cisco recommends that customers test headsets in their intended environment to determine performance before making a purchasing decision and deploying en masse I OL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP Chapter3 Setting Up the Cisco Unified IP Phone E Understanding the Cisco Unified IP Phone 6921 6941 and 6961 Components Audio Quality Beyond the physical mechanical and technical performance the audio portion of a headset must sound good to the user and to the party on the far end Sound quality is subjective and Cisco cannot guarantee the performance of any headsets However a variety of headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones For information about wireless headsets that work in conjunction with the wireless headset remote hookswitch control feature go to the following URL http www cisco com en US partner prod voicesw ucphone_headsets html Connecting a Headset To connect a wired headset to the Cisco Unified IP Phone plug it into the Headset port on the back of the phone Press the Headset button on the phone to place and answ
30. about the phone and its operation e Status Messages Displays the Status Messages screen which shows a log of important system messages For more information see the Status Messages Screen section on page 7 2 e Network Statistics Displays the Network Statistics screen which shows Ethernet traffic statistics For more information see the Network Statistics Screen section on page 7 6 e Call Statistics Displays counters and statistics for the current call For more information see the Call Statistics Screen section on page 7 8 Status Messages Screen Step 1 Step 2 Step 3 Step 4 The Status Messages screen displays the 10 most recent status messages that the phone has generated You can access this screen at any time even if the phone has not finished starting up Table 7 2 describes the status messages that might appear This table also includes actions you can take to address errors To display the Status Messages screen follow these steps Procedure Press the Applications button Select Admin Settings Select Status Select Status Messages To remove current status messages press the Clear softkey Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 Chapter7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone Status Menu W To exit the Status Messages screen press the Back
31. and associate the service with a button on the phone For additional information on IP phone services go to the Cisco Unified IP Phone Services Configuration chapter in the Cisco Unified Communications Manager Administration Guide For additional information on configuring line buttons go to the Cisco Unified IP Phone Configuration chapter and Configuring Speed Dial Buttons section in the Cisco Unified Communications Manager Administration Guide Configuring Softkey Templates Using Cisco Unified Communications Manager Administration you can associate up to 18 softkeys with applications that are supported by the Cisco Unified IP Phone 6921 6941 and 6961 Cisco Unified Communications Manager support the Standard User and Standard Feature softkey template An application that supports softkeys can have one or more standard softkey templates associated with it You can modify a standard softkey template by making a copy of it giving it anew name and making updates to that copied softkey template You can also modify a nonstandard softkey template To configure softkey templates select Device gt Device Settings gt Softkey Template from Cisco Unified Communications Manager Administration To assign a softkey template to a phone use the Softkey Template field in the Cisco Unified Communications Manager Administration Phone Configuration page Refer to the Softkey Template Configuration chapter in the Cisco Unif
32. appropriate calling number presentation displays on the phone Supports the international escape character For more information go to the Calling Party Normalization chapter in the Cisco Unified Communications Features and Services Guide Cisco Extension Mobility Allows users to temporarily access their Cisco Unified IP Phone configuration such as line appearances services and speed dials fromshared Cisco Unified IP Phone by logging into the Cisco Extension Mobility service on that phone when they log into the Cisco Extension Mobility service on that phone Cisco Extension Mobility can be useful if users work from a variety of locations within your company or if they share a workspace with coworkers For more information go to the Cisco Extension Mobility chapter in the Cisco Unified Communications Manager Features and Services Guide Cisco Web Dialer Allows users to make calls from web and desktop applications For more information go to the Cisco Web Dialer chapter in the Cisco Unified Communications Manager Features and Services Guide Client matter codes CMC Enables a user to specify that a call relates to a specific client matter For more nformation go to the Client Matter Codes and Forced Authorization Codes chapter in the Cisco Unified Communications Manager Features and Services Guide Conference e Allows a user to talk simultaneously with The s
33. configured user groups choose User Management gt User Group Click Save E Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 APPENDIX E Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921 6941 and 6961 This appendix contains information on installing the wall mount for use with the Cisco Unified IP Phone 6921 6941 and 6961 Figure E 1 Wall Mount Kit Screws Anchors Machine Phone bracket Wall bracket 4 4 screws s ie Ko Ko n MM seg Ethernet Lock down cable key ba 274935 XS The package includes these items e 1 phone bracket e 1 wall bracket e 410 12x1 inch Phillips head screws with 4 anchors e 1 sheet metal screw e 2 4 40x1 4 inch machine screws e 1 six inch Ethernet cable e 1 key ifthe bracket includes the optional lock Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP I oL 19025 01 EN Appendix E _ Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921 6941 and 6961 E Before You Begin Before You Begin You will need these tools to install the bracket e 1 and 2 Phillips head screwdrivers e Level You must also install an Ethernet jack for the telephone in the desired location if an Ethernet jack does not currently exist This jack must b
34. different network port that is known to be good Connect the Cisco Unified IP Phone that will not start up directly to the port on the switch eliminating the patch panel connection in the office 2 Verify that the phone is receiving power Ifyou are using external power verify that the electrical outlet is functional Ifyou are using in line power use the external power supply instead Ifyou are using the external power supply switch with a unit that you know to be functional 3 Ifthe phone still does not start up properly power up the phone with the handset off hook When the phone is powered up in this way it attempts to launch a backup software image 4 Ifthe phone still does not start up properly perform a factory reset of the phone For instructions see the Performing a Factory Reset section on page 9 11 If after attempting these solutions the LCD screen on the Cisco Unified IP Phone does not display any characters after at least five minutes contact a Cisco technical support representative for additional assistance Symptom The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager If the phone proceeds past the first stage of the startup process LED buttons flashing on and off but continues to cycle through the messages displaying on the LCD screen the phone is not starting up properly The phone cannot successfully start up unless it is connected to the Ethernet network and
35. for more information 2 Verify that the DHCP server has been set up properly 3 Verify the DHCP lease duration Cisco recommends that you set it to 8 days Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP 9 6 OL 19025 01 Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly Mil Checking Static IP Address Settings If the phone has been assigned a static IP address verify that you have entered the correct settings See the Network Setup Menu section on page 4 4 for more information Verifying the Voice VLAN Configuration If the Cisco Unified IP Phone appears to reset during heavy network usage for example following extensive web surfing on a computer connected to the same switch as the phone it is likely that you do not have a voice VLAN configured Isolating the phones on a separate auxiliary VLAN increases the quality of the voice traffic See the Understanding How the Cisco Unified IP Phone Interacts with the VLAN section on page 2 2 for details Verifying that the Phones Have Not Been Intentionally Reset If you are not the only adminitrator withaccess to Cisco Unified Communications Manager you should verify that no one else has intentionally reset the phones You can check whether a Cisco Unified IP Phone received a command from Cisco Unified Communications Manager to reset by pressing the Appl
36. from which you can view a variety of information about the phone including e Device information e Network configuration information e Network statistics e Device logs e Streaming statistics This chapter describes the information that you can obtain from the phone s web page You can use this information to remotely monitor the operation of a phone and to assist with troubleshooting You can also obtain much of this information directly from a phone For more information see Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone For more information about troubleshooting the Cisco Unified IP Phone Chapter 9 Troubleshooting and Maintenance This chapter includes these topics e Accessing the Web Page for a Phone page 8 2 e Disabling and Enabling Web Page Access page 8 3 e Device Information page 8 3 e Network Setup page 8 4 e Network Statistics page 8 7 e Device Logs page 8 8 e Streaming Statistics page 8 9 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP I oL 19025 01 Chapter8 Monitoring the Cisco Unified IP Phone Remotely E Accessing the Web Page for a Phone Accessing the Web Page for a Phone To access the web page for a Cisco Unified IP Phone perform these steps Note Step 1 Step 2 If you cannot access the web page it may be disabled See the Disabling and Enabl
37. gt softkey Table 7 2 Status Messages on the Cisco Unified IP Phone 6900 Series Message Description Possible Explanation and Action CFG file not found The name based and default The configuration file for aphone is created when the configuration file was not found on the phone is added to the Cisco Unified Communications TFTP Server Manager database If the phone has not been added to the Cisco Unified Communications Manager database the TFTP server generates a CFG File Not Found response e Phone is not registered with Cisco Unified Communications Manager You must manually add the phone to Cisco Unified Communications Manager if you are not allowing phones to auto register See the Adding Phones with Cisco Unified Communications Manager Administration section on page 2 9 for details e Ifyou are using DHCP verify that the DHCP server is pointing to the correct TFTP server e If you are using static IP addresses check configuration of the TFTP server See the Network Setup Menu section on page 4 4 for details on assigning a TFTP server CFG TFTP Size Error The configuration file is too large for file Power cycle the phone system on the phone Checksum Error Downloaded software file is corrupted Obtain a new copy of the phone firmware and place it in the TFTPPath directory You should only copy files into this directory when the TFTP server software is shut down otherwise the files may be corrupte
38. incoming calls and voice messages waiting To connect a handset the Cisco Unified IP Phone plug the cable into the handset and the Handset port on the back of the phone Speakerphone Headset By default the speakerphone is enabled on the Cisco Unified IP Phone You can disable the speakerphone by using Cisco Unified Communications Manager Administration To do so choose Device gt Phone and locate the phone you want to modify In the Phone Configuration window for the phone check the Disable Speakerphone check box Although Cisco Systems performs internal testing of third party headsets for use with the Cisco Unified IP Phones Cisco Systems does not certify or support products from headset or handset vendors Cisco recommends the use of good quality external devices for example headsets that are screened against unwanted radio frequency RF and audio frequency AF signals Depending on the quality of headsets and their proximity to other devices such as cell phones and two way radios some audio noise or echo may still occur An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user Humming or buzzing sounds can be caused by a range of outside sources for example electric lights electric motors or large PC monitors See the Using External Devices section on page 3 4 for more information Note In some cases hum may be reduced or eliminated by using
39. interference For more information refer to the manufacturer s documentation of the interfering device I OL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP Chapter1 An Overview of the Cisco Unified IP Phone W Understanding the Cisco Unified IP Phone 6921 6941 and 6961 Understanding the Cisco Unified IP Phone 6921 6941 and 6961 Figure 1 1 shows the main components of the Cisco Unified IP Phone 6921 Figure 1 1 Cisco Unified IP Phone 6921 Table 1 1 describes the buttons on the Cisco Unified IP Phone 6921 Table 1 1 Features on the Cisco Unified IP Phone 6921 1 Handset light strip Indicates an incoming call flashing red or new voice message steady red 2 Phone screen Shows information about your phone such as directory number active call and line status softkey options speed dials placed calls and phone menu listings 3 Softkey buttons Enables softkey options displayed on the phone screen Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP 1 2 OL 19025 01 _ Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921 6941 and 6961 4 Transfer button Transfers a call 5 Conference button Creates a conference ca
40. ithas registered with a Cisco Unified Communications Manager server These sections can assist you in determining the reason the phone is unable to start up properly e Identifying Error Messages page 9 3 e Checking Network Connectivity page 9 3 e Verifying TFTP Server Settings page 9 3 e Verifying IP Addressing and Routing page 9 3 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems W e Verifying DNS Settings page 9 4 e Cisco CallManager and TFTP Services Are Not Running page 9 4 e Creating a New Configuration File page 9 4 e Checking Network Connectivity page 9 3 In addition problems with security may prevent the phone from starting up properly See the General Troubleshooting Tips section on page 9 8 for more information Identifying Error Messages As the phone cycles through the startup process you can access status messages that might provide you with information about the cause of a problem See the Status Messages Screen section on page 7 2 for instructions about accessing status messages and for a list of pdential errors their explanations and their solutions Checking Network Connectivity If the network is down between the phone and the TFTP server or Cisco Unified Communications Manager the phone cannot start up properly Ensure that the
41. network is currently running Verifying TFTP Server Settings You can determine the IP address of the TFTP server used by the phone by pressing the Applications button then selecting Admin Settings gt Network Configuration gt IPv4 gt TFTP Server 1 If you have assigned a static IP address to the phone you must manually enter a setting for the TFTP Server 1 option See the Network Setup Menu section on page 4 4 If you are using DHCP the phone obtains the address for the TFTP server fromthe DHCP server Check the IP address configured in Option 150 You can also enable the phoneto usean alternate TFTP server Such a setting is particularly useful if the phone was recently moved from one location to another See the Network Setup Menu section on page 4 4 for instructions Verifying IP Addressing and Routing You should verify the IP addressing and routing settings on the phone If you are using DHCP the DHCP server should provide these values If you have assigned a static IP address to the phone you must enter these values manually On the Cisco Unified IP Phone press the Applications button then select Administrator Settings gt Network Configuration gt IPv4 and look at the following options e Boot DHCP Server If you have assigned a static IP address to the phone you do not need to enter a value for the DHCP Server option However if you are using a DHCP server this option must have a value If it does not
42. on the phone For more information see the Network Statistics section on page 8 7 Device Logs Includes the following hyperlinks which provide information that you can use for troubleshooting Console Logs Includes hyperlinks to individual log files For more information see the Device Logs section on page 8 8 Core Dumps Includes hyperlinks to individual dump files For more information see the Device Logs section on page 8 8 Status Messages Displays up to the 10 most recent status messages that the phone has generated since it was last powered up For more information see the Device Logs section on page 8 8 Debug Display Displays debug messages that might be useful to Cisco TAC if you require assistance with troubleshooting For more information see the Device Logs section on page 8 8 Streaming Statistics Includes the following hyperlink Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 Chapter8 Monitoring the Cisco Unified IP Phone Remotely Disabling and Enabling Web Page Access W Stream 1 Displays a variety of streaming statistics For more information see the Streaming Statistics section on page 8 9 Disabling and Enabling Web Page Access Step 1 Step 2 Step 3 Step 4 Step 5 For security purposes you may choose to prevent access to the web pages fora phone
43. on the User Options Web Pages 5 21 Configuring the Phone to Support Call Waiting 5 22 CHAPTER 6 Customizing the Cisco Unified IP Phone 6 1 Customizing and Modifying Configuration Files 6 1 Creating Custom Phone Rings 6 2 DistinctiveRingList File Format Requirements 6 2 PCM File Requirements for Custom Ring Types 6 3 Configuring a Custom Phone Ring 6 3 Configuring the Idle Display 6 3 Automatically Disabling the Cisco Unified IP Phone Backlight 6 4 CHAPTER 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone 7 1 Model Information Screen 7 1 Status Menu 7 2 Status Messages Screen 7 2 Network Statistics Screen 7 6 Call Statistics Screen 7 8 CHAPTER 8 Monitoring the Cisco Unified IP Phone Remotely 8 1 Accessing the Web Page for a Phone 8 2 Disabling and Enabling Web Page Access 8 3 Device Information 8 3 Network Setup 8 4 OL 19025 01 Contents W Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP E E Contents Network Statistics 8 7 Device Logs 8 8 Streaming Statistics 8 9 CHAPTER 9 Troubleshooting and Maintenance 9 1 Resolving Startup Problems 9 1 Symptom The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9 2 Symptom The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9 2 Identifying Error Messages 9 3 Checking Network Connectivity 9 3 Verifying
44. phone bracket Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP EZE OL 19025 01 AppendixF Cisco Unified IP Phone Non Lockable Wall Mount ADA Non Lockable Wall Mount Kit for 6900 Series i Figure F 5 Attach Phone Bracket Screw holes Slot for mounting tabs 274937 Step3 Attach the cables a Attach the Ethernet cable to the 10 100 SW network port and wall jack b Optional If you are connecting a network device such as acomputer to the phone attach the cable to the 10 100 PC access port Optional If you are using an external power supply plug the power cord into the phone and dress the cord by clipping it into the clips incorporated into the phone body next to the 10 100 PC port The following figure shows the cable attachment Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 rs Appendix F Cisco Unified IP Phone Non Lockable Wall Mount E ADA Non Lockable Wall Mount Kit for 6900 Series Figure F 6 Attach Cables Wall bracket Phone bracket Network port CS f e N Handset port Phone brac
45. phone button templates 5 14 phone hardening 1 13 phone screen description of 1 2 1 5 phone settings access 4 1 physical connection verifying 9 6 PoE 2 4 ports access 3 2 network 3 2 power external 2 3 2 4 for the phone 2 3 outage 2 4 PoE 2 4 power reduction 3 8 power over Ethernet See PoE power save 3 8 power source causing phone to reset 9 8 power injector 2 4 privacy 5 10 OL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP W index Private Line Automated Ringdown PLAR 5 10 Programmable Feature Button 1 20 programmable line button 1 20 programmable line button description of 1 3 1 5 1 8 Programmable Line Key PLK 1 20 programmable line keys 5 11 Q Quality Reporting Tool QRT 5 11 Real Time Control Protocol See RTCP Real Time Transport Protocol See RTP redial 5 11 reset factory 9 11 reset settings on phone 9 10 resetting basic 9 10 Cisco Unified IP phone 9 continuously 9 6 10 intentionally 9 7 methods 9 10 ringer indicator for 1 2 1 4 1 7 ring setting 5 11 S SCCP 1 10 security phone hardening 1 13 services configuring for users 5 18 description 5 11 subscribing to 5 18 Services URL button 5 11 Settings menu access 4 2 shared line 5 11 softkey buttons description of 1 5 1 7 softkey templates configuring 5 16 Speaker button disabling 3 3 speakerphone des
46. phone obtains its Operational is a member VLAN ID via Cisco Discovery If the phone has not received an auxiliary VLAN this Protocol CDP from the switch to option indicates the Administrative VLAN which the phone is attached To assign a VLAN ID manually use the If neither the auxiliary VLAN nor the Administrative 7 Admin VLAN ID option VLAN are configured this option defaults to a VLAN ID of 4095 Admin VLAN ID Auxiliary VLAN in which the phone is a member 1 Scroll to the Admin VLAN ID option press the Edit softkey and then enter a new Admin VLAN setting Used only if the phone does not receive an auxiliary VLAN from the switch otherwise it is ignored 2 Press the Apply softkey then press Save Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP 4 4 OL 19025 01 _ Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Setup Menu Table 4 1 Network Setup Menu Options continued Option Description To Change PC VLAN Allows the phone to interoperate with 3rd party switches 1 Make sure the Admin VLAN ID that do not support a voice VLAN The Admin VLAN ID option is set option must be set before you can change this option 2 Scroll to the PC VLAN option press the Edit softkey and then enter anew PC VLAN setting 3 Press the Apply softkey then press Save SW Port Configuration Speed and dupl
47. preferences phone settings administration settings and phone information 16 Contacts button Opens closes the Directories menu Use it to access personal and corporate directories 17 HandSet Phone handset What Networking Protocols are Used Cisco Unified IP Phones support several industry standard and Cisco networking protocols required for voice communication Table 1 4 provides an overview of the networking protocols that the Cisco Unified IP Phone 6921 6941 and 6961 support Table 1 4 Networking Protocol Purpose Supported Networking Protocols on the Cisco Unified IP Phone Usage Notes Bootstrap Protocol BootP BootP enables a network device such as the Cisco Unified IP Phone to discover certain startup information such as its IP address Cisco Discovery Protocol CDP CDP is a device discovery protocol that runs on all Cisco manufactured equipment Using CDP a device can advertise its existence to other devices and receive information about other devices in the network The Cisco Unified IP Phone uses CDP to communicate information suchas auxiliary VLANID per port power management details and Quality of Service QoS configuration information with the Cisco Catalyst switch Dynamic Host Configuration Protocol DHCP DHCP dynamically allocates and assigns an IP address to network devices DHCP enables you to connect an IP phone into the network and ha
48. setting follow these guidelines Use the keys on the keypad to enter numbers and letters To enter letters by using the keypad use a corresponding number key Press the key one or more times to display a particular letter For example press the 2 key once for a twice quickly for b and three times quickly for c After you pause the cursor automatically advances to allow you to enter the next letter To enter a period for example in an IP address press on the keypad Press the up arrow on the navigation bar to move the cursor to the left most character and press the down arrow on the navigation bar to move the cursor to the right most character Press x if you make a mistake This softkey deletes the character to the left of the cursor Press the Cancel softkey before pressing the Save softkey to discard any changes that you have made Note The Cisco Unified IP Phone provides several methods you can use to reset or restore option settings if necessary For more information see the Resetting or Restoring the Cisco Unified IP Phone section on page 9 10 Related Topics Displaying a Configuration Menu page 4 2 Unlocking and Locking Options page 4 3 Network Setup Menu page 4 4 Network Setup Menu page 4 4 I OL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP Chapter4 Configuring Settings on the Cisco Uni
49. settings on the phone depending on whether you enable or disable DHCP service If you used auto registration you need to update the specific configuration information for the phone such as associating the phone with a user changing the button table or directory number Checklist for Installing the Cisco Unified IP Phone 6921 6941 and 6961 Table 1 7 provides an overview and checklist of installation tasks for the Cisco Unified IP Phone 6921 6941 and 6961 The list presents a suggested order to guide you through the phone installation Some tasks are optional depending on your system and user needs For detailed procedures and information refer to the sources in the list Table 1 7 Installation Checklist for the Cisco Unified IP Phone 6921 6941 and 6961 Task Purpose For More Information 1 Choose the power source for the phone See the Providing Power to the Cisco Unified IP Phone e Power over Ethernet PoE section on page 2 3 e External power supply Determines how the phone receives power 2 Assemble the phone adjust phone placement and See the Installing the Cisco Unified IP Phone section connect the network cable on page 3 5 Locates and installs the phone in the network See the Footstand section on page 3 8 3 Monitor the phone startup process See the Verifying the Phone Startup Process section on Adds primary and secondary directory numbers and page 3 12 features associated with
50. the Cisco Unified IP Phone from Cisco Unified Communications Manager Administration Use Cisco Unified Communications Manager Administration to set up phone registration criteria and calling search spaces to configure corporate directories and services and to modify phone button templates among other tasks See the Telephony Features Available for the Cisco Unified IP Phone section on page 5 1 and the Cisco Unified Communications Manager documentation for additional information For more information about Cisco Unified Communications Manager Administration refer to Cisco Unified Communications Manager documentation including Cisco Unified Communications Manager Administration Guide You can also use the context sensitive help available within the application for guidance You can access Cisco Unified Communications Manager documentation at this location http www cisco com en US products sw voicesw ps556 tsd_products_support_ series _home html You can access Cisco Unified Communications Manager Business Edition documentation at this location http www cisco com en US products ps7273 tsd_products_support_series_home html Related Topic e Telephony Features Available for the Cisco Unified IP Phone page 5 1 Configuring Network Parameters Using the Cisco Unified IP Phone You can configure parameters such as DHCP TFTP and IP settings on the phone itself You can also obtain statistics about a current call or firmware versions on t
51. the correct MAC address Auto registration must be enabled in Cisco Unified Communications Manager Administration System gt Cisco Unified CM for TAPS to function Note When you configure the cluster for mixed mode through the Cisco CTL client auto registration is automatically disabled When you configure the cluster for non secure mode through the Cisco CTL client auto registration is automatically enabled For more information go to the Bulk Administration chapter in Cisco Unified Communications Manager Administration Guide Related Topics e Adding Phones with Auto Registration page 2 8 e Adding Phones with Cisco Unified Communications Manager Administration page 2 9 e Adding Phones with BAT page 2 10 Adding Phones with Cisco Unified Communications Manager Administration You can add phones individually to the Cisco Unified Communications Manager database by using Cisco Unified Communications Manager Administration To do so you first need to obtain the MAC address for each phone For information about determining a MAC address see the Determining the MAC Address for a Cisco Unified IP Phone section on page 2 10 I OL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address for a Cisco Unified IP Phone After you ha
52. you set up services gather the URLs for the sites you want to set up and verify that users can access those sites from your corporate IP telephony network To set up these services choose Device gt Device Settings gt Phone Services from Cisco Unified Communications Manager Administration Refer to Cisco Unified IP Phone Services Configuration chapter in the Cisco Unified Communications Manager Administration Guide and to the Cisco Unified IP Phone Services chapter in the Cisco Unified Communications Manager System Guide for more information After you configure these services verify that your users have access to the Cisco Unified Communications Manager User Options web based application from which they can select and subscribe to configured services See the How Users Subscribe to Services and Configure Phone Features section on page A 2 for a summary of the information that you must provide to end users Note To configure Cisco Extension Mobility services for users goto the Cisco Unified Mobility chapter in the Cisco Unified Communications Manager Features and Services Guide E Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 Chapter5 Configuring Features Templates Services and Users Adding Users to Cisco Unified Communications Manager W Adding Users to Cisco Unified Communications Manager Adding users to
53. 01 verifying settings 9 4 DNS Server 1 5 4 6 documentation additional i xii Domain Name 4 4 Domain Name System DNS 4 4 Domain Name System DNS server 4 6 do not disturb 5 7 enterprise parameters call forward options 5 13 5 21 call forward optionsenterprise parameters user options web page defaults 5 21 user options web page defaults 5 13 5 21 error messages used for troubleshooting 9 3 Ethernet Information web page 8 2 8 7 external power 2 4 F fast dials address book 5 15 fast dial service 5 7 feature buttons applications 1 6 1 9 conference 1 5 1 8 contacts 1 6 1 9 headset 1 5 1 8 hold 1 5 1 8 messages 1 6 1 8 mute 1 6 1 8 navigation 1 8 programmable line button 1 5 1 8 softkey 1 5 1 7 speakerphone 1 5 1 8 transfer 1 5 1 7 Index W features configuring on phone overview 1 12 configuring with Cisco Unified Communications Manager overview 1 12 informing users about overview 1 12 file format DistinctiveRingList xml 6 2 footstand 3 8 forced authorization codes 5 7 G G 11 G 7llu 1 1 G 71la 1 1 G 722 1 1 G 729 1 1 G 729a 1 1 G 729ab 1 1 group call pickup 5 7 handset 1 4 1 6 1 9 connecting 3 5 light strip 1 2 1 4 1 7 headset audio quality 3 4 connecting 3 4 disabling 3 4 quality 3 4 using 3 3 headset button description of 1 3 1 5 1 8 headset port 3 5 hold 5 8 hold button description of 1 3 1 5 1 8 hold reversion 5 7 Host Name 4 4 HTTP
54. 1 Default router used by the phone Default Router 1 1 Set the DHCP Enabled option to No 2 Scroll to the appropriate Default Router option press the Edit softkey and then enter a new router IP address 3 Press the Apply softkey then press Save DNS Server 1 Primary Domain Name System DNS server DNS Server 1 Set the DHCP Enabled option to 1 and optional backup DNS servers DNS Server 2 5 No used by the phone 2 Scroll to the appropriate DNS Server option press the Edit softkey and then enter a new DNS server IP address 3 Press the Apply softkey then press Save Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 Chapter4 Configuring Settings on the Cisco Unified IP Phone IPv4 Setup Menu Options W Table 4 2 IPv4 Setup Menu Options continued Option Description To Change Alternate TFTP Indicates whether the phone is using an alternative TFTP Scroll to the Alternate TFTP option server and press the Yes softkey if the phone should use an alternative TFTP server press the No softkey if the phone should not use an alternative TFTP server TFTP Server 1 Primary Trivial File Transfer Protocol TFTP server used 1 If DHCP is enabled set the by the phone If you are not using DHCP in your network Alternate TFTP option to Yes and you want to change this server you must us the TFTP 2 Scroll to the TFTP Sew
55. 41 and 6961 Installing the Bracket W Step3 Remove the handset wall hook in the handset rest rotate the hook 180 degrees and reinsert the hook The hook should have a lip on which the handset catches when the phone is vertical Figure E 4 Figure E 4 Preparing the Handset Hook 00000000000000000000 00000000000000000000 00000000000000000000 1192897 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP oL 19025 01 E ES Appendix E _ Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921 6941 and 6961 E Installing the Bracket Step4 Attach the Ethernet cable to the 10 100 SW network port and wall jack If you are connecting a network device such as a computer to the phone attach the cable to the 10 100 PC access port If you are using an external power supply plug the power cord into the phone and dress the cord by clipping it into the clips incorporated into the phone body next to the 10 100 PC port Figure E 5 Figure E 5 Attaching the Cables Wall bracket Phone bracket C A Handset port Phone bracket cable access hole 274939 AC adapter port U shaped holes optional power for cables cable Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP E6 OL 19025 01
56. 61 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP F2 OL 19025 01 AppendixF Cisco Unified IP Phone Non Lockable Wall Mount ADA Non Lockable Wall Mount Kit for 6900 Series i e One phone bracket e One wall bracket e Four 8 18 x 1 25 inch Phillips head screws with four anchors e Two M2 5 x 6mm machine screws e One 6 inch Ethernet cable Before You Begin You need these tools to install the bracket e 1 and 2 Phillips head screwdrivers e Level e Pencil You must also install an Ethernet jack for the telephone in the desired location if an Ethernet jack does not currently exist This jack must be wired appropriately for an Ethernet connection You cannot use a regular telephone jack For more information about phone installation requirements and warnings see Setting Up the Cisco Unified IP Phone page 3 1 Install Non Lockable Wall Mount Kit for Phone Step 1 Mount the wall bracket in the desired location You can install the bracket over an Ethernet jack or you can run the Ethernet network cable to a jack nearby a Hold the bracket on the wall placing it so that the arrow on the back of the bracket is pointing up b Use the level to ensure the bracket is level and use a pencil to mark the screw holes c Use a 2 Phillips head screwdriver to carefully center the anchor over the pencil mark and press the anchor into the wall d Screw the anchor clockwise into the wall until it is seated fl
57. Chapter 4 Configuring Settings on the Cisco Unified IP Phone E IPv4 Setup Menu Options IPv4 Setup Menu Options The IPv4 Setup menu is a submenu of the Network Setup menu To reach the IPv4 Setup menu select the IPv4 option on the Network Setup menu Table 4 2 describes the IPv4 Setup menu options For information about the keys you can use to edt options see the Editing Values section on page 4 3 Table 4 2 IPv4 Setup Menu Options Option Description To Change DHCP Indicates whether the phone has DHCP enabled or Scroll to the DHCP option press the disabled Edit softkey then press either theNo When DHCP is enabled the DHCP server assigns the a i disab s phone an IPaddress When DHCP is disabled the ES SOLEY 10 enanie administrator must manually assign an IP address to the phone IP Address Internet Protocol IP address of the phone 1 Set the DHCP option to No If you assign an IP address with this option you must also 2 Scroll to the IP Address option assign a subnet mask and default router See the Subnet press the Edit softkey and then Mask and Default Router options in this table enter a new IP Address 3 Press the Apply softkey then press Save Subnet Mask Subnet mask used by the phone 1 Set the DHCP Enabled option to No 2 Scroll to the Subnet Mask option press the Edit softkey and then enter a new subnet mask 3 Press the Apply softkey then press Save Default Router
58. Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network E Understanding Interactions with Other Cisco Unified IP Telephony Products Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager Cisco Unified Communications Manager is an open and industry standard call processing system Cisco Unified Communications Manager software sets up and tears down calls between phones integrating traditional PBX functionality with the corporate IP network Cisco Unified Communications Manager manages the components of the IP telephony system the phones theaccess gateways and the resources necessary for features such as call conferencing and route planning Cisco Unified Communications Manager also provides e Firmware for phones e Configuration file via TFTP service e Phone registration e Call preservation so that a media session continues if signaling is lost between the primary Communications Manager and a phone For information about configuring Cisco Unified Communications Manager to work with the IP devices described in this chapter go to the Cisco Unified IP Phone Configuration chapter in the Cisco Unified Communications Manager Administration Guide For an overview of security functionality for the Cisco Unified IP Phone see the Understanding Security Features for Cisco Unified IP Phones section on page 1 13 Note If the Cisco Unified IP Phone model that you wa
59. Communications Manager sets the Maximum Number of Calls MNC per line and Busy Trigger BT per line attributes to 2 and respetively and these fields can not be changed As a realt the line appears to be busy to a second incoming call when there is an active call present on the line Cisco Unified Communications Manager forwards the second incoming call based on the Call Forward Busy settings for the line The user who is on a call will not be notified of an incoming call Without further configurations the phone does not support call waiting However you can configure the phone to support call waiting and receive the call by configuring an additional line on an unassigned programmable button When the user receives an incoming call while connected on a call the phone plays the call waiting tone single beep displays a caller ID notification and rolls the incoming call over to the other line To configure call waiting on the Cisco Unified IP Phone 6921 6941 and 6961 1 On an unassigned programmable button on the phone configure an additional line by either assigning the same directory number on a different partition or by assigned a different directory number a When you configure the second line by assigning the same directory number on more than one line the DN on the second line must be on a different partition Each time that you assign the same DN to another line you must create a unique partition and assign the directory to that
60. Configuring Startup Network Settings If you are not using DHCP in your network you must configure these network settings on the Cisco Unified IP Phone after installing the phone on the network e IP address e IP subnet information e TFTP server IP address e You also may configure the domain name and the DNS server settings if necessary Collect this information and see the instructions in Chapter 4 Configuring Settings on the Cisco Unified IP Phone Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP I oL 19025 01 SEE Chapter3 Setting Up the Cisco Unified IP Phone Configuring Startup Network Settings Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP EIE OL 19025 01 Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone includes many configurable network settings that you may need to modify before the phone is functional for your users You can access these settings and change some of them through menus on the phone Settings that are display only on the phone are configured in Cisco Unified Communications Manager Administration This chapter includes the following topics e Configuration Menus on the Cisco Unified IP Phone page 4 1 e Network Setup Menu page 4 4 e IPv4 Setup Menu Options page 4 6 Configuration Menus on the Cisco Unified IP Pho
61. DP is supported on the PC port default is enabled Enable CDP on the PC port when Cisco VT Advantage Unified Video Advantage CVTA is connected to the PC port CVTA does not work without CDP interaction with the phone When CDP is dsabled in Cisco Unified Communications Manager a warning is displayed indicating that disabling CDP on the PC port prevents CVTA from working The current PC and switch port CDP values are shown on the Settings menu CDP SW Port Indicates whether CDP is supported on the switch port default is enabled Enable CDP on the switch port for VLAN assignment for the phone power negotiation QoS management and 802 1x security Enable CDP on the switch port when the phone is connected to a Cisco switch When CDP is dsabled in Cisco Unified Communications Manager a warning is presented indicating that CDP should be disabled on the switch port only if the phone is connected to a non Cisco switch The current PC and switch port CDP values are shown on the Settings menu Network Statistics The following network statistics hyperlinks on a phone s web page provide information about network traffic on the phone To display a network statistics area access the webpage for the phone as described in the Accessing the Web Page for a Phone section on page 8 2 Ethernet Information Displays information about Ethernet traffic Table 8 3 describes the items in this area Network Displays infor
62. FOR ANY INDIRECT SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES CCDE CCENT Cisco Eos Cisco Lumin Cisco Nexus Cisco StadiumVision the Cisco logo DCE and Welcome to the Human Network are trademarks Changing the Way We Work Live Play and Learn is a service mark and Access Registrar Aironet AsyncOS Bringing the Meeting To You Catalyst CCDA CCDP CCIE CCIP CCNA CCNP CCSP CCVP Ci sco the Cisco Certified In ternetwork Ex pert lo go Cisco IOS Cisco Press Cisco Systems Cisco Systems C apital th e C isco Systems ogo Cisco Unity Collaboration Without Limitation EtherFast EtherSwitch Event Center Fast Step Follow Me Browsing FormShare GigaDrive HomeLink Internet Quotient IOS iPhone iQ Expertise the iQ logo iQ Net Readiness Scorecard iQuick Study IronPort the IronPort logo LightStream Linksys Me diaTone MeetingPlace MGX Networkers Networking Academy Network Registrar PCNow PIX PowerPanels ProConnect ScriptShare SenderBase SMARTnet Spectrum Expert StackWise The Fastest Way to Increase Your Internet Quotient TransPath WebEx and the WebEx logo are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in t
63. IP Phone can stream information to and from up to three devices simultaneously A phone streams information when it is on a acall or running a service that sends or receives audio or data The streaming statistics areas on a phone s web page provide information about the streams Cisco Unified IP Phones 6900 Series use only Stream 1 To display a Streaming Statistics area access the web page for the phone as described in the Accessing the Web Page for a Phone section on page 8 2 and then click the Stream 1 hyperlink Table 8 5 describes the items in the Streaming Statistics areas Table 8 5 Streaming Statistics Area Items Item Description Remote Address IP address and UDP port of the destination of the stream Local Address IP address and UPD port of the phone Start Time Internal time stamp indicating when Cisco Unified Communications Manager requested that the phone start transmitting packets Stream Status Indication of whether streaming is active or not Host Name Unique fixed name that is automatically assigned to the phone based on its MAC address Sender Packets Total number of RTP data packets transmitted by the phone since starting this connection The value is 0 if the connection is set to receive only mode Sender Octets Total number of payload octets transmitted in RTP data packets by the phone since starting this connection The value is 0 if the connection is set to receive only
64. Installation section in the Software Upgrades chapter in the Cisco Unified Communications Operating System Administration Guide amp Note All languages may not be immediately available so continue to check the website for updates Support for International Call Logging If your phone system is configured for international call logging the call logs redial or call directory entries may display a symtol to represent the international escape code for your location Depending on the configuration for your phone system the may be replaced with the correct international dialing code or you may need to edit the number before dialing to manually replace the with the Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP I OL 19025 01 g en Appendix B Supporting International Users Support for International Call Logging international escape code for your location In addition while the call log or directory entry may display the full international number for the received call the phone display may show the shortened local version of the number without international or country codes Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP B 2 OL 19025 01 APPENDIX Technical Specifications The following sections describe the technical specifications fo
65. LD To resolve this problem re enable the port from the switch One way audio When at least one person in a call does not receive audio IP connectivity between phones is not established Check the configurations in routers and switches to ensure that IP connectivity is properly configured I OL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP Chapter9 Troubleshooting and Maintenance E Resetting or Restoring the Cisco Unified IP Phone Table 9 1 Summary Cisco Unified IP Phone Troubleshooting continued Explanation Phone call cannot be established message Verify the following Manager The phone does not have a DHCP IP address is unable to register to Cisco Unified Communications Manager and shows a Configuring IP or Registering 1 The Ethernet cable is attached 2 The Cisco CallManager service is running on the Cisco Unified Communications Manager server 3 Both phones are registered to the same Cisco Unified Communications 4 Audio server debug and capture logs are enabled for both phones If needed enable Java debug Resetting or Restoring the Cisco Unified IP Phone There are two general methods for resetting or restoring the Cisco Unified IP Phone e Performing a Basic Reset page 9 10 e Performing a Factory Reset page 9 11 Performing a Basic Reset Table 9 2 Operation Performi
66. Manager 7 1 SCCP e Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP e Cisco Unified Communications Manager Administration Guide e Cisco Unified Communications Manager System Guide Table 1 8 Terminology Differences User Guide Administration and System Guides Speed Dialing Placing a call with a Abbreviated Dialing speed dial code Conference across Lines Join Across Lines Conference Join or Conference Line Status Busy Lamp Field BLF Message Indicators Message Waiting Indicator MWI or Message Waiting Lamp Programmable Feature Button Programmable Line Button or Programmable Line Key PLK Voicemail System Voice Messaging System Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP 1 20 OL 19025 01 cuneren Q Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unified IP Phones enable you to communicate by using voice over a data network To provide this capability the IP Phones depend upon and interact with several other key Cisco Unified IP Telephony components including Cisco Unified Communications Manager This chapter focuses on the interactions between the Cisco Unified IP Phone 6921 6941 and 6961 and Cisco Unified Communications Manager DNS and DHCP servers TFTP servers and switches It also describes options for poweri
67. On Time field Enter the value in this field in the format hours minutes For example to keep the backlight on for 4 hours and 30 minutes after it turns on automatically enter 4 30 If this field is blank the phone will turn off at the end of the day 0 00 Note If Backlight On Time is 0 00 and the backlight on duration is blank or 23 59 the backlight will remain on continuously Backlight Idle Timeout Length of time that the phone is idle before the backlight turns off Applies only when the backlight was off as scheduled and was turned on by an end user by pressing a button on the phone or lifting the handset Enter the value in this field in the format hours minutes For example to turn the backlight off when the phone is idle for 1 hour and 30 minutes after an end user turns the backlight on enter 1 30 The default value is 0 30 I oL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP Chapter6 Customizing the Cisco Unified IP Phone E Automatically Disabling the Cisco Unified IP Phone Backlight Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP 66 OL 19025 01 CHAPTER Viewing Model Information Status and Statistics on the Cisco Unified IP Phone This chapter describes how to use the following menus on the Cisco Unified IP Phone 6900 S
68. P packet size in milliseconds for the transmitted stream Sender Reports Received Number of times RTCP Sender Reports have been received Sender Report Time Last time at which an RTCP Sender Report was received Received Revr Size RTP packet size in milliseconds for the received stream Revr Discarded RTP packets received from network but discarded from jitter buffers Revr Reports Received Number of times RTCP Receiver Reports have been received Revr Report Time Received Last time at which an RTCP Receiver Report was received Voice Quality Metrics Cumulative Conceal Ratio Total number of concealment frames divided by total number of speech frames received from start of the voice stream Interval Conceal Ratio Ratio of concealment frames to speech frames in preceding 3 second interval of active speech If using voice activity detection VAD a longer interval might be required to accumulate 3 seconds of active speech Max Conceal Ratio Highest interval concealment ratio from start of the voice stream Conceal Secs Number of seconds that have concealment events lost frames from the start of the voice stream includes severely concealed seconds Severely Conceal Secs Number of seconds that have more than 5 percent concealment events lost frames from the start of the voice stream 1 When the RTP Control Protocol is disabled no data generates for this
69. Phones 1 18 Checklist for Installing the Cisco Unified IP Phone 6921 6941 and 6961 1 18 Terminology Differences 1 20 CHAPTER 2 Preparing to Install the Cisco Unified IP Phone on Your Network 2 1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2 1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2 2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2 2 Providing Power to the Cisco Unified IP Phone 2 3 Power Guidelines 2 4 Power Outage 2 4 Obtaining Additional Information about Power 2 5 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP I OL 19025 01 E E Contents Understanding Phone Configuration Files 2 5 Understanding the Phone Startup Process 2 6 Adding Phones to the Cisco Unified Communications Manager Database 2 7 Adding Phones with Auto Registration 2 8 Adding Phones with Auto Registration and TAPS 2 9 Adding Phones with Cisco Unified Communications Manager Administration Adding Phones with BAT 2 10 Determining the MAC Address for a Cisco Unified IP Phone 2 10 CHAPTER 3 Setting Up the Cisco Unified IP Phone 3 1 Before You Begin 3 1 Network Requirements 3 1 Cisco Unified Communications Manager Configuration 3 2 Understanding the Cisco Unified IP Phone 6921 6941 and 6961 Components 3 2 Network and Access Ports 3 2 Handset 3 3 Speakerphone 3 3
70. Settings e Show Call Forwarding Note The settings apply to all User Options web pages at your site To specify the options that appear on the User Options web pages follow these steps Procedure Step 1 From Cisco Unified Communications Manager Administration choose System gt Enterprise Parameters The Enterprise Parameters Configuration window appears Step2 Inthe CCMUser Parameters area specify whether a parameter appears on the User Options web pages by choosing one of these values from the Parameter Value drop down list box for the parameter e True Option displays on the User Options web pages default except for Show Ring Settings Show Line Text Label and Show Call Forwarding e False Option does not display on the User Options web pages e Show All Settings AII call forward settings display on the User Options web pages default e Hide All Settings No call forward settings display on the User Options web pages e Show Only Call Forward All Only call forward all calls displays on the User Options web pages Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP I oL 19025 01 a 521 Chapter5 Configuring Features Templates Services and Users E Configuring the Phone to Support Call Waiting Configuring the Phone to Support Call Waiting D The Cisco Unified IP Phone 6921 6941 and 6961 support one call per line Cisco Unified
71. Unified Communications Manager 7 1 SCCP Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone E Status Menu Table 7 4 Call Statistics Items for the Cisco Unified Phone 6900 Series continued Item Description Cumulative Conceal Ratio Total number of concealment frames divided by total number of speech frames received from start of the voice stream Interval Conceal Ratio Ratio of concealment frames to speech frames in preceding 3 second interval of active speech If using voice activity detection VAD a longer interval might be required to accumulate 3 seconds of active speech Max Conceal Ratio Highest interval concealment ratio from start of the voice stream Conceal Secs Number of seconds that have concealment events lost frames from the start of the voice stream includes severely concealed seconds Severely Conceal Secs Number of seconds that have more than 5 percent concealment events lost frames from the start of the voice stream Latency Estimate of the network latency expressed in milliseconds Represents a running average of the round trip delay measured when RTCP receiver report blocks are received Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP 7 10 OL 19025 01 CHAPTER Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page
72. Unified IP Phone includes features that enable you to administer and monitor the phone as a network device This section includes the following topics e Feature Overview page 1 11 e Configuring Telephony Features page 1 12 e Configuring Network Parameters Using the Cisco Unified IP Phone page 1 12 e Providing Users with Feature Information page 1 12 Feature Overview Cisco Unified IP Phones provide traditional telephony functionality such as call forwarding and transferring redialing speed dialing conference calling and voice messaging system access Cisco Unified IP phones also provide a variety of other features For an overview of the telephony features that the Cisco Unified IP Phone supports and for tips on configuring them see the Telephony Features Available for the Cisco Unified IP Phone section on page 5 1 As with other network devices you must configure Cisco Unified IP Phones to prepare them to access Cisco Unified Communications Manager and the rest of the IP network By using DHCP you have fewer settings to configure on a phone but if your network requires it you can manually configure an IP address TFTP server subnet information and so on For instructions on configuring the network settings on the Cisco Unified IP Phones see Chapter 4 Configuring Settings on the Cisco Unified IP Phone Cisco Unified IP Phones can interact with other services and devices on your IP network to provide enhanced funct
73. Wall mount kits are ordered separately from the phone Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it the phone begins its startup diagnostic process by cycling through the following steps 1 The following LED buttons flash on and off during the various stages of bootup as the phone checks its hardware See Table 3 2 for a list of the hardware test and the LED diagnostic status Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP 3 12 OL 19025 01 _ Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Startup Network Settings E Table 3 2 LED Diagnostic Status Hardware Test MWI Hold Mute Speaker Power is Ready On On On On Flash is Accessible On On On RAM Test Successful On On Ethernet Test Successful On 2 The screen displays the Cisco Systems Inc logo screen 3 These messages appear as the phone starts up Configuring IP message Registering 4 The home screen displays Current date and time Primary directory number Additional directory numbers and speed dial numbers if configured Only on Cisco Unified IP Phone 6961 Softkeys If the phone successfully passes through these stages it has started up properly If the phone does not start up properly see the Resolving Startup Problems section on page 9 1
74. able to take calls Logging out of hunt groups does not prevent non hunt group calls from ringing their phone For more information e See the Configuring Softkey Templates section on page 5 16 e Cisco Unified Communications Manager System Guide Understanding Route Plans chapter Malicious caller identification MCID Allows users to notify the system administrator about suspicious calls that are received For more information refer to e Cisco Unified Communications Manager System Guide Cisco Unified IP Phone e Cisco Unified Communications Manager Features and Services Guide Malicious Call Identification chapter Meet Me conference Allows a user to host a Meet Me conference in which other participants call a predetermined number at a scheduled time For more information go to the Meet Me Number Pattern Configuration chapter in the Cisco Unified Communications Manager Administration Guide Message Waiting Defines directory numbers for message waiting on and message waiting off indicator A directly connected voice messaging system uses the specified directory number to set or to clear a message waiting indication for a particular Cisco Unified IP Phone For more information refer to e Cisco Unified Communications Manager Administration Guide Message Waiting Configuration chapter e Cisco Unified Communications Manager System Guide Voice Mail Co
75. aces a callto the CFA initiator This feature allows the CFA target to reach the CFA initiator for important calls The override works whether the CFA target phone number is internal or external For more information go to the Understanding Directory Numbers chapter in the Cisco Unified Communications Manager System Guide Call park Allows users to park temporarily store a call and For more information go to the Call Park and then retrieve the call by using another phone in the Directed Call Park chapter in the Cisco Cisco Unified Communications Manager system Unified Communications Manager Features and Services Guide Call pickup Allows users to redirect a call that is ringing on For more information go to the Call Pickup another phone within their pickup group to their phone You can configure an audio and or visual alert for the primary line on the phone This alert notifies the users that a callis ringing in theirpickup group chapter in the Cisco Unified Communications Manager Features and Services Guide Call waiting Indicates and allows users to answer an incoming call that rings while on another call Incoming call information appears on the phone display For more information refer to e Cisco Unified Communications Manager System Guide Understanding Directory Numbers chapter e Configuring the Phone to Support Call Waiting section on page 5 22 Caller ID
76. an modify a phone button template to associate a service URL with a line button Doing so enables users to have single button access to the PAB and Speed Dials Before you modify the phone button template you must configure PAB or Speed Dials as an IP phone service To configure PAB or Speed Dial as an IP phone service ifit is not already a service follow these steps Procedure From Cisco Unified Communications Manager Administration choose Device gt Device Settings gt Phone Services The Find and List IP Phone Services window displays Click Add New The IP Phone Services Configuration window displays Enter the following settings e Service Name and ASCII Service Name Enter Personal Address Book e Service Description Enter an optional description of the service e Service URL For PAB enter the following URL http lt Unified CM server name gt 8080 ccmpd login do name DE VICENA ME amp service pab For Fast Dial enter the following URL http lt Unified CM server name gt 8080 cempd login do name DE VICENAME service fd e Service Category Select XML Service e Service Type Select Directories e Enable Select the check box Click Save You can add update or delete service parameters as needed as described in the Cisco Unified IP Phone Services Configuration chapter in the Cisco Unified Communications Manager Administration Guide S Note If you change the service URL remove an IP phone service parameter
77. anager Administration Guide for more information e Changing the buttons on a phone button template or assigning a different phone button template to a phone may result in directory numbers that are no bnger accessible from the phone The directory numbers are still assgned to the phone in the Cisco Unified Communications Manager database but there is no button on the phone with which calls can be answered These directory numbers should be removed from the phone and deleted if necessary Registering the Phone with Cisco Unified Communications Manager A Cisco Unified IP Phone can register with a Cisco Unified Communications Manager server only if the phone has been added to the server or if auto registration is enabled and if there are sufficient number of unit licenses Review the information and procedures in the Adding Phones to the Cisco Unified Communications Manager Database section on page 2 7 to ensure that the phone has been added to the Cisco Unified Communications Manager database To verify that the phone is in the Cisco Unified Communications Manager database choose Device gt Phone gt Find from Cisco Unified Communications Manager Administration to search for the phone based on its MAC Address For information about determining a MAC address see the Determining the MAC Address for a Cisco Unified IP Phone section on page 2 10 If the phone is already in the Cisco Unified Communications Manager database its config
78. ave problems with a particular phone that other suggestions in this chapter do not resolve the configuration file may be corrupted To create a new configuration file follow these steps Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems W Procedure Step 1 From Cisco Unified Communications Manager choose Device gt Phone gt Find to locate the phone experiencing problems Step2 Choose Delete to remove the phone from the Cisco Unified Communications Manager database Step3 Add the phone back to the Cisco Unified Communications Manager database See the Adding Phones to the Cisco Unified Communications Manager Database section on page 2 7 for details Step4 Power cycle the phone amp Note e When you remove a phone from the Cisco Unified Communications Manager database its configuration file is deleted from the Cisco Unified Communications Manager TFTP server The phone s directory number or numbers remain in the Cisco Unified Communications Manager database They are called unassigned DNs and can be used for other devices If unassigned DNs are not used by other devices delete them from the Cisco Unified Communications Manager database You can use the Route Plan Report to view and delete unassigned reference numbers Refer to Cisco Unified Communications M
79. be the methods e Adding Phones with Auto Registration page 2 8 e Adding Phones with Auto Registration and TAPS page 2 9 e Adding Phones with Cisco Unified Communications Manager Administration page 2 9 e Adding Phones with BAT page 2 10 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP I oL 19025 01 EN Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network E Adding Phones to the Cisco Unified Communications Manager Database Table 2 4 provides an overview of these methods for adding phones to the Cisco Unified Communications Manager database Table 2 4 Methods for Adding Phones to the Cisco Unified Communications Manager Database Requires MAC Method Address Notes Auto registration No Results in automatic assignment of directory numbers Auto registration with No Requires auto registration and the Bulk TAPS Administration Tool BAT updates information in the Cisco Unified IP Phone and in Cisco Unified Communications Manager Administration Using the Cisco Unified Yes Requires phones to be added individually Communications Manager Administration Using BAT Yes Allows for simultaneous registration of multiple phones Adding Phones with Auto Registration By enabling auto registration before you begin installing phones you can e Add phones without first gathering MAC addresses from the phones e Automa
80. bove if you specify a mask of 408902XXXxX an external call from extension 6640 displays a caller ID number of 4089026640 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 Appendix D Basic Phone Administration Steps Configuring the Phone W amp Note This setting applies only to the current device unless you check the check box at right Update Shared Device Settings and click the Propagate Selected button The check box at right displays only if other devices share this directory number g Click Save h Click Associate End Users at the bottom of the window to associate a user to the line being configured Use the Find button in conjunction with the Search fields to locate the user then check the box next to the user s name then click Add Selected The user s name and user ID should now appear in the Users Associated With Line pane of the Directory Number Configuration window i Click Save The user is now associated with Line on the phone j If your phone has a second line configure Line 2 k Associate the user with the device Choose User Management gt End User Use the search boxes and the Find button to locate the user you have added i e doe for the last name Click on the user ID i e johndoe The End User Configuration window appears Click Device Associations Use the Search fiel
81. by using a web browser to access the Streaming Statistics web page This web page contains additional RTCP statistics not available on the phone For more information about remote monitoring see Chapter 8 Monitoring the Cisco Unified IP Phone Remotely A single call can have mutiple voice streams but data is captured for only thelast voice stream A voice stream is a packet stream between two endpoints If one endpoint is put on hold the voice stream stops even though the call is still connected When the call resumes a new voice packet stream begins and the new call data overwrites the former call data Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 _ Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone Step 1 Step 2 Step 3 Step 4 To display the Call Statistics screen for information about the latest voice stream follow these steps Procedure Press the Applications button Select Admin Settings Select Status Select Call Statistics Status Menu The Call Statistics screen displays these items Table 7 4 Call Statistics Items for the Cisco Unified Phone 6900 Series Item Description Revr Codec Type of voice stream received RTP streaming audio from codec G 729 G 711 u law G 711 A law Sender Codec Type of voice stream transmitted RTP streaming audio from codec
82. cess Port Pinouts W Table C 3 Access Port Connector Pinouts continued Pin Number Function 5 BI DD 6 BI_DA 7 BI DC 8 BI DC Note BI stands for bi directional while DA DB DC and DD stand for Data A Data B Data C and Data D respectively Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP oL 19025 01 E cs AppendixC Technical Specifications E Network and Access Port Pinouts Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP C 4 OL 19025 01 Basic Phone Administration Steps This appendix provides minimum basic configuration steps for you to do the following e Add a new user to Cisco Unified Communications Manager Administration e Configure a new phone for that user e Associate that user to that phone e Complete other basic end user configuration tasks The procedures provide one method for performing these tasks and are not the only way to perform these tasks They are a streamlired approach to geta new user and corresponding phone running on the system These procedures are designed to be used on a mature Cisco Unified Communications Manager system where calling search spaces partitions and other complicated configuraton have already been done and are in place for existing users This section contains these topics e Exa
83. chapter Troubleshooting Tips When you observe significant and persistent changes to metrics use Table 9 3 for general troubleshooting information Table 9 3 Changes to Voice Quality Metrics Metric Change Condition Conceal Ratio and Conceal Network impairment from packet loss or high jitter Seconds increase significantly Conceal Ratio is near orat zero e Noise or distortion in the audio channel such as echo or but the voice quality is poor audio levels e Tandem calls that undergo multiple encode decode such as calls to a cellular network or calling card network e Acoustic problems coming from a speakerphone handsfree cellular phone or wireless headset Check packet transmit TxCnt and packet receive RxCnt counters to verify that voice packets are flowing amp Note Voice quality metrics do not account for noise or distortion only frame loss Where to Go for More Troubleshooting Information If you have additional questions about troubleshooting the Cisco Unified IP Phones several Cisco com web sites can provide you with more tips Choose from the sites available for your access level e Cisco Unified IP Phone Troubleshooting Resources http www cisco com en US products hw phones ps379 tsd_products_support_troubleshoot_and_ alerts html e Cisco Products and Services Technical Support and Documentation http www cisco com en US products ps 10326 tsd_products_support_series_home html
84. ckable Wall Mount Kit for 6900 Series Installed on the Cisco Unified IP Phone 6911 6921 6941 6945 and 6961 This nonlocking wall mount kit meets ADA 4 4 1 requirements ADA Non Lockable Wall Mount Kit for 6900 Series This section describes how to install the ADA Non Lockable Wall Mount Kit for 6900 Series on a Gsco Unified IP Phone 6911 6921 6941 6945 and 6961 The following figure shows the wall mount kit installed on the phone Figure F 1 Back View of ADA Non Lockable Wall Mount Kit Installed on Phone I OL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP Appendix F Cisco Unified IP Phone Non Lockable Wall Mount E ADA Non Lockable Wall Mount Kit for 6900 Series The following figure shows the phone with the wall mount kit from the side Figure F 2 Side View of ADA Non Lockable Wall Mount Kit Installed on Phone Components The following figure shows the contents of the Wall Mount kit Figure F 3 Components Screws Anchors Machine Phone bracket Wall bracket 4 4 screws KN 2 KA W a j dg Ethernet cable 345758 RU The package includes these items Cisco Unified IP Phone 6921 6941 and 69
85. co Unified Communications Manager choose Device gt Phone Verify that the load ID is entered correctly Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone Status Menu Table 7 2 Status Messages on the Cisco Unified IP Phone 6900 Series continued Message Description Possible Explanation and Action Load rejected HC The application that was downloaded is Occurs if you were attempting to install a version of not compatible with the phone s hardware software on this phone that did not support hardware changes on this newer phone Check the load ID assigned to the phone from Cisco Unified Communications Manager choose Device gt Phone Re enter the load displayed on the phone No default router DHCP or static configuration did not specify a default router e Ifthe phone has a static IP address verify that the default router has been configured See the Network Setup Menu section on page 4 4 section for details e Ifyou are using DHCP the DHCP server has not provided a default router Check the DHCP server configuration No DNS server IP A name was sjecified but DHCP or static IP configuration did not specify a DNS server address e Ifthe phone has a static IP address verify that the DNS server has been
86. co Communications Required fields are indicated by an asterisk nextto Manager Administration Guide the aa nate for example MAC address and device For information about Product Specific Configuration poos fields refer to Button Help in the Phone The device with its default settings gets added to the Configuration window Cisco Unified Communications Manager database Note Ifyou want to add both the phone and user to the Cisco Unified Communications Manager database at the same time go to the User Phone Add Configuration chapter in the Cisco Communications Manager Administration Guide Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP I oL 19025 01 EEEN Chapter1 An Overview of the Cisco Unified IP Phone HI Overview of Configuring and Installing Cisco Unified IP Phones Table 1 6 Checklist for Configuring the Cisco Unified IP Phone 6921 6941 and 6961 in Cisco Unified Communications Manager continued Task Purpose For More Information 5 Add and configure directory numbers lines on the For more information go to the Directory Number phone by completing the required fields in the Configuration chapter in the Cisco Unified Directory Number Configuration window Required Communications Manager Administration Guide fields are indicated by an asterisk next to the field name for example directory number and presence group Adds primary an
87. co Unified IP Phone page A 1 e How Users Subscribe to Services and Configure Phone Features page A 2 e How Users Subscribe to Services and Configure Phone Features page A 2 e How Users Access a Voice Messaging System page A 2 e How Users Configure Personal Directory Entries page A 3 How Users Obtain Support for the Cisco Unified IP Phone To successfully use some of the features on the Cisco Unified IP Phone including speed dial services and voice messaging system options users must receive information from you or from your network team or be able to contact you for assistance Make sure to provide end users with the names of people to contact for assistance and with instructions for contacting those people Giving Users Access to the User Options Web Pages Before a user can access the User Options web pages you must use Cisco Unified Communications Manager Administration to add the user to astandard Cisco Unified Communications Manager end user group choose User Management gt User Groups For additional information refer to e User Group Configuration chapter in the Cisco Unified Communications Manager Administration Guide e Role Configuration chapter in the Cisco Unified Communications Manager Administration Guide OL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP Appendix A Providing Information to Users Via a Website
88. col BootP 1 9 Busy Lamp Field BLF 1 20 Busy Lamp Field BLF Pickup 5 2 Busy Lamp Field BLF speed dial 5 2 Cc Call Back 5 3 call display restrictions 5 3 caller ID 5 4 caller id blocking 5 5 call forward 5 3 call forward all 5 3 call forward busy 5 3 call forward no answer 5 3 call forward no coverage 5 3 destination override 5 4 display configuring 5 4 loop breakout 5 3 loop prevention 5 3 call forward destination override 5 4 call park 5 4 call waiting 5 4 5 22 configurating 5 22 cell phone interference 1 1 Cisco Discovery Protocol See CDP Cisco Unified Communications Manager adding phone to database of 2 7 interactions with 2 2 required for Cisco Unified IP Phones 3 2 Cisco Unified Communications Manager Administration adding telephony features using 5 1 Cisco Unified IP Phone OL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP W index adding manually to Cisco Unified Communications Manager 2 9 adding to Cisco Unified Communications Manager 2 7 cleaning 9 13 configuration checklist 1 14 configuration requirements 1 13 configuring user services 5 18 installation checklist 1 18 installation overview 1 13 1 18 installation requirements 1 13 modifying phone button templates 5 14 mounting to wall 3 12 power 2 3 registering 2 7 registering with Cisco Unified Communications Manager 2 8 resetting 9 10 techn
89. configured See the Network Setup Menu section on page 4 4 section for details e Ifyou are using DHCP the DHCP server has not provided a DNS server Check the DHCP server configuration TFTP access error TFTP server is pointing to a directory that does not exist e Ifyou are using DHCP verify that the DHCP server is pointing to the correct TFTP server e If you are using static IP addresses check configuration of TFTP server See the Network Setup Menu section on page 4 4 for details on assigning a TFTP server TFTP file not found The requested load file bin was not found in the TFTPPath directory Check the load ID assigned to the phone from Cisco Unified Communications Manager choose Device gt Phone Verify that the TFTPPath directory contains a bin file with this load ID as the name TFTP error The phone does not recognize an error Contact the Cisco TAC code provided by the TFTP server Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP oL 19025 01 Eos Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone E Status Menu Table 7 2 Status Messages on the Cisco Unified IP Phone 6900 Series continued Message Description Possible Explanation and Action TFTP server not The specified TFTP server could not be e The DHCP server has the wrong configuration authorize
90. creen font Terminal sessions and information the system displays are in screen font OL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP Preface E Convention Description boldface screen font Information you must enter is in boldface screen font italic screen font Arguments for which you supply values are in italic screen font i The symbol represents the key labeled Control for example the key combination D in a screen displaymeans hold down the Control key while you press the D key lt gt Nonprinting characters such as passwords are in angle brackets amp Note Means reader take note Notes contain helpful suggestions or references to material not covered in the publication A Caution Means reader be careful In this situation you might do something that could result in equipment damage or loss of data Warnings use the following convention A Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device Statem
91. cription of 1 8 speakerphone button description of 1 3 1 5 speed dialing 5 12 SRST 8 5 standard ad hoc conference 5 5 startup problems 9 1 startup process accessing TFTP server 2 6 configuring VLAN 2 6 contacting Cisco Unified Communications Manager 2 7 loading stored phone image 2 6 obtaining IP address 2 6 obtaining power 2 6 requesting configuration file 2 7 understanding 2 6 statistics network 8 7 streaming 8 9 Status menu 7 1 7 2 status messages 7 2 Status Messages screen 7 2 Status Messages web page 8 2 8 8 Stream web page 8 2 8 9 streaming statistics 8 9 Subnet Mask 4 6 switch Cisco Catalyst 2 2 internal Ethernet 2 2 SW Port Configuration 4 5 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 T TCP 1 10 technical specifications for Cisco Unified IP Phone C 1 telephony features abbreviated dialing 5 2 audible message waiting indicator 5 2 auto answer 5 2 auto pickup 5 2 block external to external transfer 5 2 Busy Lamp Field BLF Pickup 5 2 Busy Lamp Field BLF speed dial 5 2 Call Back 5 3 call display restrictions 5 3 caller ID 5 4 caller id blocking 5 5 call forward 5 3 call forward destination override 5 4 call park 5 4 call waiting 5 4 client matter codes 5 5 conference 5 5 configurable call forward display 5 4 directed call park 5 6 directed call pickup 5 6 direct transfer 5 6 5 12 distinctive r
92. customized phone button template options from Cisco Unified Communications Manager during registration To modify a phone button template choose Device gt Device Settings gt Phone Button Template in Cisco Unified Communications Manager Administration To assign a phone button template to a phone use the Phone Button Template field in the Cisco Unified Communications Manager Administration Phone Configuration page Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information e The default Cisco Unified IP Phone 6921 template that ships with the phone uses buttons 1 and 2 for lines e The default Cisco Unified IP Phone 6941 template that ships with the phone uses buttons 1 through 4 for lines Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP 5 14 OL 19025 01 Chapter5 Configuring Features Templates Services and Users Modifying Phone Button Templates E e The default Cisco Unified IP Phone 6961 template that ships with the phone uses buttons 1 through 12 for lines To avoid confusion for users do not assign a feature to a button and a softkey at the same time For more information about softkey templates see Configuring Softkey Templates page 5 16 Modifying a Phone Button Template for Personal Address Book or Speed Dials Step 1 Step 2 Step 3 Step 4 You c
93. d DHCP timeout DHCP server did not respond e Network is busy The errors should resolve themselves when the network load reduces e No network connectivity between the DHCP server and the phone Verify the network connections e DHCP server is down Check configuration of DHCP server e Errors persist Consider assigning a static IP address See the Network Setup Menu section on page 4 4 for details on assigning a static IP address Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP I oL 19025 01 EN Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone E Status Menu Table 7 2 Message Status Messages on the Cisco Unified IP Phone 6900 Series continued Possible Explanation and Action Description DNS timeout DNS server did not respond e Network is busy The errors should resolve themselves when the network load reduces e No network connectivity between the DNS server and the phone Verify the network connections e DNS server is down Check configuration of DNS server DNS unknown host DNS could not resolve the name of the TFTP server or Cisco Unified Communications Manager e Verify that the host names of the TFTP server or Cisco Unified Communications Manager are configured properly in DNS e Consider using IP addresses rather than host names D
94. d found in the phone s CTL file for the TFTP server In this case update the TFTP server configuration to specify the correct TFTP server The CTLfile was made and then the TFTP server address changed In this case regenerate the CTL file e Ifthephone is using a staticIP address the phone may be configured with the wrong TFTP server address In this case enter the correct TFTP server address in the Network Configuration menu on the phone e Ifthe TFTP server address is correct there may be a problem with the CTL file In this case run the CTL client and update the CTL file making sure that the proper TFTP servers are included in this file TFTP timeout TFTP server did not respond e Network is busy The errors should resolve themselves when the network load reduces e No network connectivity between the TFTP server and the phone Verify the network connections e TFTP server is down Check configuration of TFTP server Timed Out Supplicant attempted 802 1X transaction Authentication typically times out if 802 1X is not but timed out to due the absence of an configured on the switch authenticator Version error The name of the phone load file is Make sure that the phone load file has the correct incorrect name XmlDefault cnf xml or Name of the configuration file None This is an nformational message indicating the cnf xml corresponding to name of the configuration file for the phone the ph
95. d secondary directory numbers and features associated with directory numbers to the phone See the Telephony Features Available for the Cisco Unified IP Phone section on page 5 1 6 Customize softkey templates For more information go to the Softkey Template Configuration chapter in the Cisco Unified Adds deletes or changes order of softkey features M Communications Manager Administration Guide that display on the user s phone to meet feature usage needs For more information go to the Configuring Speed Dial Buttons section in the Cisco Unified IP Phone Configuration chapter in the Cisco Unified Communications Manager Administration Guide See the Configuring Softkey Templates section on page 5 16 7 Configure speed dial buttons and assign speed dial For more information go to the Configuring numbers optional Speed Dial Buttons or Abbreviated Dialing section in the Cisco Unified IP Phone Configuration chapter in the Cisco Unified Communications Manager Users can change speed dial settings on their phones Administration Guide by using Cisco Unified CM User Options Adds speed dial buttons and numbers 8 Configure Cisco Unified IP Phone services and assign For more information go to the IP Phone Services services optional Configuration chapter in the Cisco Communications Provides IP Phone services Manager Administration Guide Note Users can add or c
96. dial features e Web based services For example a Personal Address Book button e Call features For example a Privacy button Buttons illuminate to indicate status e Green steady Active call or two way intercom call e Green flashing Held call e Amber steady Privacy in use one way intercom call DND active or logged into Hunt Group e Amber flashing Incoming call or reverting call e Red steady Remote line in use shared line or line status e Red flashing Remote line on hold 9 Headset button Toggles the headset on or off When the headset is on the button is lit 10 Speakerphone Toggles the speakerphone on or off When the speakerphone is on the button button is lit 11 Keypad Allows you to dial phone numbers enter letters and choose menu items by entering the item number 12 Mute button Toggles the microphone on or off When the microphone is muted the button Ce is lit 13 Volume button Controls the handset headset and speakerphone volume off hook and the D ringer volume on hook 14 Messages button Auto dials your voice messaging system varies by system a Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 _ Chapter 1 An Overview of the Cisco Unified IP Phone 15 Applications button What Networking Protocols are Used Opens closes the Applications menu Use it to access call history user
97. directory numbers to the phone Verifies that phone is configured properly Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP 1 18 OL 19025 01 Chapter1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones E Table 1 7 Installation Checklist for the Cisco Unified IP Phone 6921 6941 and 6961 continued Task Purpose For More Information 4 If you are configuring the network settings on the See the Configuring Startup Network Settings section phone you can set up an IP address for the phone by on page 3 13 either using DHCP or manually entering an IP address Using DHCP To enable DHCP and allow the DHCP server to automatically assign an IP address to the Cisco Unified IP Phone and direct the phone to a TFTP server choose Applications gt Admin Settings gt Network Setup gt IPv4 Setup and e To enable DHCP set DHCP Enabled to Yes DHCP is enabled by default See the Network Setup Menu section on page 4 4 e To use an alternate TFTP server set Alternate TFTP Server to Yes and enter the IP address for the TFTP Server Note Consult with the network administrator to determine whether you need to assign an alternative TFTP server instead of using the TFTP server assigned by DHCP Without DHCP You must configure the IP address subnet mask TFTP server and defaul
98. documentation e Cisco Unified IP Phones Cisco Unified Communications Manager System Guide e Cisco Unified IP Phone Configuration Cisco Unified Communications Manager Administration Guide e Autoregistration Configuration Cisco Unified Communications Manager Administration Guide Checklist for Configuring the Cisco Unified IP Phone 6921 6941 and 6961 in Cisco Unified Communications Manager Table 1 6 provides an overview and checklist of configuration tasks for the Cisco Unified IP Phone 6921 6941 and 6961 in Cisco Unified Communications Manager Administration The list presents a suggested order to guide you through the phone configuration process Some tasks are optional depending on your system and user needs For detailed procedures and information refer to the sources in the list Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP 1 14 OL 19025 01 _ Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1 6 Checklist for Configuring the Cisco Unified IP Phone 6921 6941 and 6961 in Cisco Unified Communications Manager Task Purpose For More Information 1 Gather the following information about the phone For more information go to the Cisco Unified IP e Phone Model Phones chapter in the Cisco Unified Communications Manager System Guide e MAC address
99. ds and the Find button to locat the device with which you want to associate to the user Select the device then click Save Selected Changes The user is now associated with the device Click the Go button next to the Back to User Related link in the upper right corner of the screen Il Proceed to Performing Final End User Configuration Steps page D 8 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP oL 19025 01 a D7 Appendix D Basic Phone Administration Steps E Performing Final End User Configuration Steps Performing Final End User Configuration Steps Step 1 Step 2 Step 3 Step 4 If you are not already on the End User Configuration page choose User Management gt End User to perform some final configuration tasks Use the Search fields and the Find button to locate the user i e John Doe then click on the user ID to get to the End User Configuration window for the user In the End User configuration window do the following Procedure In the Directory Number Associations pane of the screen set the primary extension from the drop down list In the Mobility Information pane check the Enable Mobility box In the Permissions Information pane use the User Group buttons to add this user to any user groups For example you may want to add the user to a group that has been defined as a Standard CCM End User Group To view all
100. e Display only cannot configure IP Address IP address of the phone Display only cannot configure MAC Address MAC address of the phone Display only cannot configure I OL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone E Status Menu Table 7 1 Model Information Settings for the Cisco Unified IP Phone 6900 Series continued Option Description To Change Active Load Version of firmware currently installed onthe Display only cannot configure phone Inactive Load Version of firmware installed on the phone Display only cannot configure but not currently running The Inactive Load label also displays the status of the load such as Upgrade in Progress or Upgrade Failed Last Upgrade Date of the most recent firmware upgrade Display only cannot configure Active Server IP address or name of the server to which the Display only cannot configure phone is registered Stand by Server IP address or name of the standby server Display only cannot configure Status Menu To display the Status menu press the Applications button and then select Admin Settings gt Status To exit the Status menu press the Back softkey The Status menu includes theses options which provide information
101. e description 5 19 giving users access to 5 19 A 1 user options web page call forward settings 5 21 users accessing voice messaging system A 2 adding to Cisco Unified Communications Manager 5 19 configuring personal directories A 3 providing support to A 1 required information A 1 subscribing to services A 2 wall mounting Cisco Unified IP Phone 3 12 E 1 F 1 web page about 8 1 accessing 8 2 Debug Display 8 2 8 8 Device Information 8 2 8 3 disabling access to 8 3 Ethernet Information 8 2 8 7 Network 8 2 8 7 Network Configuration 8 4 Network Configuration web page 8 2 preventing access to 8 3 Status Messages 8 2 8 8 Stream 1 8 2 8 9 wideband codec 1 1 V VLAN auxiliary for voice traffic 2 3 configuring 4 4 configuring for voice networks 2 2 native for data traffic 2 3 verifying 9 7 VLAN interaction with 2 2 voice messaging system 5 12 voice messaging system accessing A 2 voice VLAN 2 3 volume button description of 1 3 1 6 1 8 XmlDefault cnf xm 2 5 E Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01
102. e of the following values Hardware Reset Power on reset Software Reset memory controller also reset Software Reset memory controller not reset Watchdog Reset Unknown Cause of the last reset of the phone Port 1 Link state and connection of the PC port for example Auto 100 Mb Full Duplex means that the PC port is in a link up state and has auto negotiated a full duplex 100 Mbps connection I oL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone E Status Menu Table 7 3 Item Network Statistics Message Information for the Cisco Unified IP Phone 6900 Series Description Port 2 Link state and connection of the Network port IPv4 Information on the DHCP status This includes the following states CDP BOUND CDP INIT DHCP BOUND DHCP DISABLED DHCP INIT DHCP INVALID DHCP REBINDING DHCP REBOOT DHCP RENEWING DHCP REQUESTING DHCP RESYNC DHCP UNRECOGNIZED DHCP WAITING COLDBOOT TIMEOUT SET DHCP COLDBOOT SET DHCP DISABLED DISABLED DUPLICATE IP SET DHCP FAST Call Statistics Screen You can access the Call Statistics screen on the phone to display counters statistics and voice quality metrics of the most recent call amp Note You can also remotely view the call statistics information
103. e phone GARP Enabled Indicates whether the phone learns MAC addresses from Gratuitous ARP responses Video Capability Enabled Indicates whether the phone can participate in video calls when connected to an appropriately equipped PC Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP 8 6 OL 19025 01 Chapter8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics W Table 8 2 Network Configuration Area Items continued Item Description Voice VLAN Enabled Indicates whether the phone allows a device attached to the PC port to access the Voice VLAN Auto Line Select Indicates whether the phone shifts the call focus to incoming calls on all lines DSCP for Call Control DSCP IP classification for call control signaling DSCP for Configuration DSCP IP classification for any phone configuration transfer DSCP for Services DSCP IP classification for phone based services Security Mode Displays the security mode that is set for the phone Web Access Enabled Indicates whether web access is enabled Yes or disabled No for the phone Span to PC Port Indicates whether the phone will forward packets transmitted and received on the network port to the access port PC VLAN VLAN used to identify and remove 802 1P Q tags from packets sent to the PC CDP PC Port Indicates whether C
104. e wired appropriately for an Ethernet connection You cannot use a regular telephone jack For more information on phone installation requirements and warnings see the Setting Up the Cisco Unified IP Phone chapter Installing the Bracket To install the phone on the wall perform the following steps Procedure Step 1 Mount the wall bracket inthe desired location Figure E 2 You can install the bracket over an Ethernet jack or you can run the Ethernet network cable to a jack nearby a Use the level to ensure the bracket is level then use a pencil to mark the screw holes b Using a 2 Phillips head screwdriver carefully center the anchor over the pacil mark and press the anchor into the wall c Screw the anchor clockwise into the wall until it is seated flush d Use the included screws and a 2 Phillips head screwdriver to attach the bracket to the wall Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP E 2 OL 19025 01 _ Appendix E Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921 6941 and 6961 Figure E 2 A Mounting the Wall Bracket Level wall 4 bracket on wall te Insert anchors into wall Installing the Bracket Hl Mark mounting holes through bracket on wall jo bY Screw bracket to wall using Phillips head screws
105. ed Communications Manager 7 1 SCCP OL 19025 01 APPENDIX B Supporting International Users Translated and localized versions of the Cisco Unified IP Phones are available in several languages If you are supporting Cisco Unified IP Phones in a non English environment refer to the following sections to ensure that the phones are set up properly for your users e Installing the Cisco Unified Communications Manager Locale Installer page B 1 e Support for International Call Logging page B 1 For information on changing the language that is displayed on the User Options web page or the phone refer to Cisco Unified IP Phone 6921 6941 and 6961 User Guide for Cisco Unified Communications Manager 7 1 Installing the Cisco Unified Communications Manager Locale Installer If you are using Cisco Unified IP Phones in a locale other than English United States you must install the locale specific version of the Cisco Unified Communications Manager Locale Installer on every Cisco Unified Communications Manager server in the cluster Installing the locale installer ensures that you have the latest translated text user and network locales and country specific phone tones available for the Cisco Unified IP Phones You can find locale specific versions of the Cisco Unified Communications Manager Locale Installer at http www cisco com kobayashi sw center telephony callmgr locale installer shtml For more information refer to the Locale
106. ed IP Phone Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Describes the information that you can obtain from the phone s web page to remotely monitor the operation ofa phone and to assist with troubleshooting Chapter 9 Troubleshooting and Maintenance Provides tips for troubleshooting the Cisco Unified IP Phone and the Cisco Unified IP Phone Expansion Modules Appendix A Providing Information to Users Via a Website Provides suggestions for setting up a website for providing users with important information about their Cisco Unified IP Phones Appendix B Supporting International Users Provides information about setting up phones in non English environments Appendix C Technical Specifications Provides technical specifications of the Cisco Unified IP Phone Appendix D Basic Phone Administration Steps Provides procedures for basic administration tasks such as adding a user and phone to Cisco Unified Communications Manager and then associating the user to the phone Appendix E Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921 6941 and 6961 Contains instructions for installing the wall mount for the Cisco Unified IP Phone Appendix F Cisco Unified IP Phone Non Lockable Wall Mount Contains instructions for installing the Cisco Unified IP Phone Non Lockable Wall Mount Related Documentation For more i
107. ed IP Phone 6921 6941 and 6961 User Guide for Cisco Unified Communications Manager 7 1 How Users Access a Voice Messaging System Cisco Unified Communications Manager lets you integrate with many different voice messaging systems including the Cisco Unity voice messaging system Because you can integrate with a variety of systems you must provide users with information about how to use your specific system You should provide this information to each user e How to access the voice messaging system account Make sure that you have used Cisco Unified Communications Manager to configure the Messages button on the Cisco Unified IP Phone e Initial PIN for accessing the voice messaging system Make sure that you have configured a default voice messaging system PIN for all users e How the phone indicates that voice messages are waiting Make sure that you have used Cisco Unified Communications Manager to set up a message waiting indicator MWI method For information using a voice messaging system refer to Cisco Unified IP Phone 6921 6941 and 6961 User Guide for Cisco Unified Communications Manager 7 1 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP A 2 OL 19025 01 Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries i How Users Configure Personal Directory Entries Users can configure personal di
108. ed in the Windows address book before performing the following procedures Installing the Synchronizer Download the Cisco Unified IP Phone Address Book Synchronizer installer file Double click the TabSyncInstall exe file provided by your system administrator The publisher dialog box displays Click Run The Welcome to the InstallShield Wizard for Cisco Unified CallManager Personal Address Book Synchronizer window displays Click Next The License Agreement window displays Read the license agreement information and click the I Accept radio button Click Next The Destination Location window displays Choose the directory in which you want to install the application and click Next The Ready to Install window displays Click Install The installation wizard installs the application to your computer When the installation is complete the InstallShield Wizard Complete window displays Click Finish OL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries Step 9 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 To complete the process follow the steps in the Configuring the Synchronizer section on page A 4 Configuring the Synchronizer Open the Cisco Unified IP Phone Address Book Synchronizer If you accepted t
109. ellular phone For more information go to the Cisco Unified Mobility chapter in the Cisco Unified Communications Manager Features and Services Guide Music on hold Plays music while callers are on hold For more information go to the Music On Hold chapter in the Cisco Unified Communications Manager Features and Services Guide Mute Mutes the microphone from the handset or headset Requires no configuration Onhook Dialing Allows a user to dial a number without going off hook The user can then either pick up the handset or press the Dial softkey For more information refer to the Cisco Unified IP Phone 6921 6941 and 6961 User Guide Basic Call Handling chapter Other group pickup Allows a user to answer a call ringing on a phone in another group that is associated with the user s group For more information go to the Call Pickup chapter in the Cisco Unified Communications Manager Features and Services Guide Privacy Prevents users who share a line from adding themselves to a call and from viewing information on their phone display about the call of the other user For more information refer to e Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Configuration chapter e Cisco Unified Communications Manager System Guide Cisco Unified IP Phone chapter e Cisco Unified Communications Manager Features and Service
110. ent 1071 SAVE THESE INSTRUCTIONS Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP xiv OL 19025 01 A CHAPTER 1 An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phone 6921 6941 and 6961 provide voice communication over an Internet Protocol IP network The Cisco Unified IP Phone functions much like a digital business phone allowing you to place and receive phone calls and to access features such as mute hold transfer speed dial call forward and more In addition because the phone is connected to your data network it offers enhanced IP telephony features including access to network information and services and customizeable features and services A Cisco Unified IP Phone like other network devices must be configured and managed These phones encode G 71la G 711u G 729 G 729a G 729ab and decode G 71la G711p G729 G729a and G 729ab This chapter includes the following topics e Understanding the Cisco Unified IP Phone 6921 6941 and 6961 page 1 2 e What Networking Protocols are Used page 1 9 e What Features are Supported on the Cisco Unified IP Phone 6921 6941 and 6961 page 1 11 e Overview of Configuring and Installing Cisco Unified IP Phones page 1 13 e Terminology Differences page 1 20 Caution Using a cell mobile or GSM phone or two way radio in close proximity to a Cisco Unified IP Phone might cause
111. er Policy section on page 5 13 For more information go to the Cisco Unified IP Phone chapter in theCisco Unified Communications Manager System Guide Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 Chapter 5 Configuring Features Templates Services and Users Telephony Features Available for the Cisco Unified IP Phone Table 5 1 Telephony Features for the Cisco Unified IP Phone continued Feature Description Configuration Reference Join Allows users to combine two calls that are on one Some JTAPI TAPI applications are not line to create a conference call and remain on the call compatible with the Join and Direct Transfer feature implementation on the Cisco Unified IP Phone 6921 6941 and 6961 and you may need to configure the Join and Direct Transfer Policy to disablejoin and direct transfer on the same line or possibly across lines For more information see the Join and Direct Transfer Policy section on page 5 13 For more information e Refer to Cisco Unified Communications Manager System Guide Cisco Unified IP Phone e Cisco Unified IP Phone 6921 6941 and 6961 User Guide Basic Call Handling chapter Making Conference Calls section Log out of hunt groups Allows users to log out of a hunt group and temporarily block calls from ringing their phone when they are not avail
112. er 1 Server l option option press the Edit softkey If you set the Alternate TFTP option to yes you must enter and then enter a new TFTP a non zero value for the TFTP Server 1 option server IP address 3 Press the Apply softkey then press Save TFTP Server 2 Optional backup TFTP server that the phone uses if the 1 Enter an IP address for the TFTP primary TFTP server is unavailable Server 1 option 2 Scroll to the TFTP Server 2 option press the Edit softkey and then enter a new backup TFTP server IP address 3 Press the Apply softkey then press Save DHCP Address Releases the IP address assigned by DHCP Scroll to the DHCP Address Released Released option and press the Edit softkey then press the Yes softkey to release the DHCP Address Related Topics e Displaying a Configuration Menu page 4 2 e Unlocking and Locking Options page 4 3 e Editing Values page 4 3 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP I oL 19025 01 E Chapter4 Configuring Settings on the Cisco Unified IP Phone E IPv4 Setup Menu Options Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP 4 8 OL 19025 01 Telephony s CHAPTER 5 Configuring Features Templates Services and Users After you install Cisco Unified IP Phones in your network configure their netw
113. er calls using the headset You can use the wired headset with all of the features on the Cisco Unified IP Phone including the Volume and Mute buttons Use these buttons to adjust the ear piece volume and to mute the speech path from the headset microphone Disabling a Headset You can disable the headset by using Cisco Unified Communications Manager Administration If you do so you also will disable the speakerphone To disable the headset from Cisco Unified Communications Manager Administration choose Device gt Phone and locate the phone that you want to modify In the Phone Configuration window for the phone check the Disable Speakerphone and Headset check box Using External Devices A The following information applies when you use external devices with the Cisco Unified IP Phone Cisco recommends the use of good quality external devices that are shielded screened against unwanted radio frequency RF and audio frequency AF signals Depending on the quality of these devices and their proximity to other devices such as mobile phones or two way radios some audio noise may still occur In these cases Cisco recommends that you take one or more of the following actions e Move the external device away from the source of the RF or AF signals e Route the external device cables away from the source of the RF or AF signals e Use shielded cables for the external device or use cables with a better shield and connector e Shorte
114. er the following User ID Enter theend user identification name Cisco Unified Communications Manager does not permit modifying the user ID after it is created You may use the following special characters lt gt and blank spaces Example johndoe Password and Confirm Password Enter five or more alphanumeric or special charaders for the end user password You may use the following special characters lt gt and blank spaces Last Name Enter the end user last name You may use the following special characters lt gt and blank spaces Example doe Telephone Number Enter the primary directory number for the end user End users can have multiple lines on their phones OL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP Appendix D Basic Phone Administration Steps E Configuring the Phone Step 3 Step 4 Example 26640 John Doe s internal company telephone number Click Save Proceed to the section Configuring the Phone page D 4 Configuring the Phone Step 1 Step 2 Step 3 Step 1 To identify the user s phone model and protocol follow these steps Procedure From Cisco Unified Communications Manager administration choose Device gt Phone gt Click Add New Select the user s phone model from the Phone Type drop down list then c
115. eries to view model information status messages and network statistics for the phone e Model Information screen Displays hardware and software information about the phone For more information see the Model Information Screen section on page 7 1 e Status menu Provides access to screens that display the status messages network statistics and statistics for the current call For more information see the Status Menu section on page 7 2 You can use the information on these screens to monitor the operation of a phone and to assist with troubleshooting You can also obtain much of this information and obtain other related information remotely through the phone s web page For more information see Chapter 8 Monitoring the Cisco Unified IP Phone Remotely For more information about troubleshooting the Cisco Unified IP Phone 6900 Series see Chapter 9 Troubleshooting and Maintenance This chapter includes these topics e Model Information Screen page 7 1 e Status Menu page 7 2 Model Information Screen The Model Information screen includes the options described in Table 7 1 To display the Model Information screen press the Applications button and then select Phone Information To exit the Model Information screen press the Exit softkey Table 7 1 Model Information Settings for the Cisco Unified IP Phone 6900 Series Option Description To Change Model Number Model number of the phon
116. ervice parameter Advance Adhoc multiple parties by calling each participant Conference disabled by default in Cisco individually Conference features include Unified Communications Manager Conference and Meet Me Administration allows you to enable these e Allows a non initiator in a standard ad hoc features conference to add orremove participants also For information on conferences go to the allows any conference participant to join Conference Bridges chapter in the together two standard cmferences on the sane Cisco Unified Communications Manager line System Guide For more information go to the Cisco Unified IP Phone chapter in theCisco Unified Communications Manager System Guide Note Be sure to inform your users whether these features are activated Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP oL 19025 01 g 5s Chapter 5 Configuring Features Templates Services and Users E Telephony Features Available for the Cisco Unified IP Phone Table 5 1 Telephony Features for the Cisco Unified IP Phone continued Feature Description Configuration Reference CTI Applications A computer telephony integration CTI route For more information go to the CTI Route point can designate a virtual device to receive multiple simultaneous calls for application controlled redirection Point Configuration chapter in the Cisco Unified Communicati
117. es Mil Understanding Security Features for Cisco Unified IP Phones Cisco Unified IP Phone 6921 6941 and 6961 support basic security features Table 1 5 provides an overview of the security features that the Cisco Unified IP Phone 6921 6941 and 6961 support Table 1 5 Overview of Security Features Feature Description Optional disabling of the web server You can prevent access to a phone s web page which displays a variety of functionality for a phone operational statistics for the phone See the Disabling and Enabling Web Page Access section on page 8 3 Phone hardening Additional security options which you control from Cisco Unified Communications Manager Administration e Disabling PC port e Disabling PC Voice VLAN access e Disabling access to web pages for a phone All Cisco Unified IP Phones that support Cisco Unified Communications Manageruse a security profile which defines whether the phone is nonsecure authenticated or encrypted Cisco Unified IP Phone 6921 6941 and 6961 only supports a nonsecure profile For information about configuring the security profile and applying the profile to the phone refer to Cisco Unified Communications Manager Security Guide Overview of Configuring and Installing Cisco Unified IP Phones When deploying a new IP telephony system system administrators and network administrators must complete several initial configuration tasks to prepare the network for IP telepho
118. es to R Phone Configuration chapter which users can subscribe e Cisco Unified Communications Manager System Guide Cisco Unified IP Phone Services chapter Shared line Allows a user to have multiple phones that share For more information go to the the same phone number or allows a user to share a Understanding Directory Numbers chapter phone number with a coworker in the Cisco Unified Communications Manager System Guide Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP oL 19025 01 m Chapter 5 Configuring Features Templates Services and Users E Telephony Features Available for the Cisco Unified IP Phone Table 5 1 Feature Description Telephony Features for the Cisco Unified IP Phone continued Configuration Reference Speed dialing Dials a specified number that has been previously stored For more information refer to e Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Configuration chapter e Cisco Unified Communications Manager System Guide Cisco Unified IP Phone chapter Time of Day Routing Restricts access to specified telephony features by time period For more information refer to e Cisco Unified Communications Manager Administration Guide Time Period Configuration chapter e Cisco Unified Communications Manager System Guide Time o
119. etting Up the Cisco Unified IP Phone Footstand W Figure 3 3 Cisco Unified IP Phone 6921 and 6941 194407 1 Footstand slots for a higher viewing angle 2 Footstand slots for a lower viewing angle Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP I oL 19025 01 EN Chapter3 Setting Up the Cisco Unified IP Phone E Footstand Figure 3 4 Cisco Unified IP Phone 6961 1 Footstand slots for a higher viewing angle 2 Footstand slots for a lower viewing angle Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP EN OL 19025 01 Chapter3 Setting Up the Cisco Unified IP Phone Footstand W Higher Viewing Angle 195159 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 m Chapter3 Setting Up the Cisco Unified IP Phone E Mounting the Phone to the Wall Lower Viewing Angle 195160 Mounting the Phone to the Wall You can mount the Cisco Unified IP Phone on the wall by using special brackets available in a Cisco Unified IP Phone wall mount kit For information on installing the wall mount kit see Appendix E Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921 6941 and 6961 or Appendix F Cisco Unified IP Phone Non Lockable Wall Mount Note
120. ex code 1 99 on the phone keypad Note You can use Abbreviated Dialing while on hook or off hook Users assign index codes from the User Options web pages For more information refer to the following e Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Configuration chapter e Cisco Unified Communications Manager System Guide Cisco Unified IP Phone chapter Audible Message Waiting Indicator AMWI A stutter tone from the handset headset or speakerphone indicates that a user hasone or more new voice messages on a line Note The stutter tone is lne specific You hear it only when using the line with the waiting messages For more information go to the Cisco Unified IP Phone chapter in theCisco Unified Communications Manager System Guide Auto Answer Connects incoming calls automatically after a ring or two Auto Answer works with either the speakerphone or the headset For more information go to the Directory Number Configuration chapter in the Cisco Unified Communications Manager Administration Guide Auto pickup Allows a user to use one touch pickup functionality for call pickup features For more information go to the Call Pickup chapter in the Cisco Unified Communications Manager Features and Services Guide Block external to external transfer Prevents users from transferring an external call to another externa
121. ex of the network port Valid values 1 Unlock network configuration e Auto Negotiate options e 100 Half 100 BaseT half duplex 2 Scroll o the SW Port Configuration option and then e 100 Full 100 BaseT full duplex press the Edit softkey e 10 Half 10 BaseT half duplex 3 Scroll to the setting that you e 10 Full 10 BaseT full duplex want and then press the Select button If the phone is connected to a switch configure the port on the switch to the same speed duplex as the phone or configure both to auto negotiate If you change the setting of this option you must change the PC Port Configuration option to the same setting PC Port Configuration Speed and duplex of the access port Valid values 1 Unlock network configuration e Auto Negotiate open e 100 Half 100 BaseT half duplex a oe 1o the ae For Configuration option and then e 100 Full 100 BaseT full duplex press the Edit softkey e 10 Half 10 BaseT half duplex 3 Scroll to the setting that you e 10 Full 10 BaseT full duplex If the phone is connected to a switch configure the port on the switch to the same speed duplex as the phone or configure both to auto negotiate If you change the setting of this option you must change the SW Port Configuration option to the same setting want and then press the Select button I OL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP E
122. f Day Routing chapter Transfer Allows users to redirect connected calls from their phones to another number Some JTAPI TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco Unified IP Phone 6921 6941 and 6961 and you may need to configure the Join and Direct Transfer Policy to disablejoin and direct transfer on the same line or possibly across lines For more information see the Join and Direct Transfer Policy section on page 5 13 Transfer Direct Transfer Transfer The first invocation of Transfer will always initiate a new call by using the same directory number after putting the active call on hold Direct Transfer This transfer joins two established calls call is in hold or in connected state into one call and drops the feature initiator from the call Direct Transfer does not initiate a consultation call and does not put the active call on hold Some JTAPI TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco Unified IP Phone 6921 6941 and 6961 and you may need to configure the Join and Direct Transfer Policy to disablejoin and direct transfer on the same line or possibly across lines For more information see the Join and Direct Transfer Policy section on page 5 13 For more information go to the Understanding Directory Numbers chapter in the Cisco Unified Communications
123. fied Communications Manager 7 1 SCCP Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network E Understanding the Phone Startup Process Understanding the Phone Startup Process When connecting to the VoIP network the Cisco Unified IP Phone 6921 6941 and 6961 go through a standard startup process that is described in Table 2 3 Depending on your specific network configuration not all of these steps may occur on your Cisco Unified IP Phone Table 2 3 Task Cisco Unified IP Phone Startup Process Purpose Related Topics 1 Obtaining Power from the Switch If a phone is not using external power the switch provides in line power through the Ethernet cable attached to the phone e Adding Phones to the Cisco Unified Communications Manager Database page 2 7 e Resolving Startup Problems page 9 1 Loading the Stored Phone Image The Cisco Unified IP Phone has non volatile Flash memory in which it stores firmware images and user defined preferences At startup the phone runs a bootstrap loader that loads a phone image stored in Flash memory Using this image the phone initializes its software and hardware Resolving Startup Problems page 9 1 Configuring VLAN If the Cisco Unified IP Phone is connected to a Cisco Catalyst switch the switch next informs the phone of the voice VLAN defined on the switch The phone needs to know its VLAN membership before it can proceed with the Dy
124. fied IP Phone E Network Setup Menu Network Setup Menu The Network Setup menu provides options for viewing and making a variety of network settings Table 4 1 describes these options and where applicable explains how to change them For information about how to access the Network Setup menu see the Displaying a Configuration Menu section on page 4 2 For information about the keys you can use to edt options see the Editing Values section on page 4 3 Table 4 1 Network Setup Menu Options Option Description To Change IPv4 Setup In the IPv4 Setup submenu you can do the following Scroll to IPv4 Setup and press Select e Enable or disable the phone to use the IP address that is assign by the DHCP server e Manually set the IP Address Subnet Mask Default Routers DNS Server and Alternate TFTP servers For more information on the IPv4 address fields refer to Table 4 2 Host Name Unique host name that the DHCP server assigned to the Display only Cannot configure phone Domain Name Name of the Domain Name System DNS domain in 1 Set the DHCP Enabled option to which the phone resides No 2 Scroll to the Domain Name option press the Edit softkey and then enter a new domain name 3 Press the Apply softkey then press Save Operational VLAN ID Auxiliary Virtual Local Area Network VLAN Display only Cannot configure configured on a Cisco Catalyst switch in which the phone i The
125. fied IP Phone Unified IP Phone Chapter 2 Preparing to Install the Cisco Unified IP Describes how the Cisco Unified IP Phone interacts with other key Phone on Your Network IP telephony components and provides an overview of the tasks required prior to installation I OL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP Preface Chapter 3 Setting Up the Cisco Unified IP Phone Describes how to properly and safely install and configure the Cisco Unified IP Phone on your network Chapter 4 Configuring Settings on the Cisco Unified IP Phone Describes how to configure network settings verify status and make global changes to the Cisco Unified IP Phone Chapter 5 Configuring Features Templates Services and Users Provides an overview of procedures for configuring telephony features configuring directories configuring phone button and softkey templates setting up services and adding users to Cisco Unified Communications Manager Chapter 6 Customizing the Cisco Unified IP Phone Explains how to customize phone ring sounds and the phone idle display at your site Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone Explains how to view model information status messages network statistics and firmware information from the Cisco Unifi
126. field and thus displays as 0 Related Topics e Configuring Settings on the Cisco Unified IP Phone chapter Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP Monitoring the Cisco Unified IP Phone Remotely OL 19025 01 CHAPTER Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified IP Phone or with your IP telephony network It also explains how to clean and maintain your phone If you need additional assistance to resolve an issue see the Obtaining Documentation Obtaining Support and Security Guidelines section on page xiii This chapter includes these topics e Resolving Startup Problems page 9 1 e Cisco Unified IP Phone Resets Unexpectedly page 9 6 e General Troubleshooting Tips page 9 8 e Resetting or Restoring the Cisco Unified IP Phone page 9 10 e Monitoring the Voice Quality of Calls page 9 11 e Where to Go for More Troubleshooting Information page 9 12 e Cleaning the Cisco Unified IP Phone page 9 13 Resolving Startup Problems After installing a Cisco Unified IP Phone into your network and adding it to Cisco Unified Communications Manager the phone should start up as described in the Verifying the Phone Startup Process section on page 3 12 If the phone does not start up properly see the following sections for troubleshooting informati
127. fields that control when the backlight turns on and off You configure these fields in Cisco Unified Communications Manager Administration in the Product Specific configuration window You access this window by choosing Device gt Phone from Cisco Unified Communications Manager Administration Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP 6 4 OL 19025 01 _ Chapter 6 Customizing the Cisco Unified IP Phone Automatically Disabling the Cisco Unified IP Phone Backlight il Table 6 1 Backlight On and Off Configuration Fields Field Description Days Backlight Not Days that the backlight does not turn on automatically at the time specified Active in the Backlight On Time field Choose the day or days from the drop down list To choose more than one day Ctrl click each day that you want Backlight On Time Time each day that the backlight turns on automatically except on the days specified in the Days Backlight Not Active field Enter the time in this field in 24 hour format where 0 00 is midnight For example to automatically turn the backlight on at 7 00 a m 0700 enter 7 00 To turn the backlight on at 2 00 p m 1400 enter 14 00 If this field is blank the backlight will automatically turn on at 0 00 Backlight On Duration Length of time that the backlight remains on after turning on at the time specified in the backlight
128. g upon the amount of user interaction desired with QRT For more information refer to e Cisco Unified Communications Manager System Guide Cisco Unified IP Phone chapter e Cisco Unified Communications Manager Features and Services Guide Quality Report Tool chapter Redial Allows users to cdl the most recently dialed phone number by pressing a button or the Redial softkey Requires no configuration Ring Tone Setting Identifies ring type used for a line when a phone has another active call For more information refer to Cisco Unified Communications Manager Administration Guide Directory Number Configuration chapter e Creating Custom Phone Rings section on page 6 2 Services URL button Allows users to access services from a programmable button rather than by using the Services menu on a phone For more information refer to e Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Configuration chapter e Cisco Unified Communications Manager System Guide Cisco Unified IP Phone Services chapter Services Allows you to use the Cisco Unified IP Phone For more information refer to pet vas Sonn cutanen ean Cees on e Cisco Unified Communications Manager Unified Communications Manager Administration ance mie oei A f rge i i Administration Guide Cisco Unified IP to define and maintain the list of phone servic
129. g Intermittent Network Outages page 9 6 e Verifying DHCP Settings page 9 6 e Checking Static IP Address Settings page 9 7 e Verifying the Voice VLAN Configuration page 9 7 e Verifying that the Phones Have Not Been Intentionally Reset page 9 7 e Eliminating DNS or Other Connectivity Errors page 9 7 Verifying the Physical Connection Verify that the Ethernet connection to which the Cisco Unified IP Phone is connected is up Fa example check whether the particular port or switch to which the phone is connected is down and that the switch is not rebooting Also make sure that there are no cable breaks Identifying Intermittent Network Outages Intermittent network outages affect data and voice traffic differently Your network might have been experiencing intermittent outages without detection If so data traffic can resend lost packets and verify that packets are received and transmitted However voice traffic cannot recapture lost packets Rather than retransmitting a lost network connection the phone resets and attempts to reconnect its network connection If you are experiencing problems with the voice network you should investigate whether an existing problem is simply being exposed Verifying DHCP Settings The following suggestions can help you determine if the phone has been properly configured to use DHCP 1 Verify that you have properly configured the phone to use DHCP See the Network Setup Menu section on page 4 4
130. g system When a call is diverted the line becomes available to make or receive new calls For more information go to the Immediate Divert chapter in the Cisco Unified Communications Manager Features and Services Guide E Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 Chapter 5 Configuring Features Templates Services and Users Table 5 1 Feature Telephony Features Available for the Cisco Unified IP Phone Telephony Features for the Cisco Unified IP Phone continued Configuration Reference Description Do Not Disturb DND When DND is turned on either no audible rings occur during the ringing in state of a call or no audible or visual notifications of any type occur You can configure the phone to have a softkey template with a DND softkey or a phone button template with DND as ore of the selected features The following DND related parameters are configurable in Cisco Unified Communications Manager Administration e Do Not Disturb This check box allows you to enable DND on a per phone basis Use Cisco Unified Communications Manager Administration gt Device gt Phone gt Phone Configuration e DND Incoming Call Alert Choose the type of alert toplay ifany on a plone for incoming calls when DND is active This parameter is located on both the Common Phone Profile page and the Phore configu
131. h through the Ethernet cable attached to a phone Note When you install a phone that is powered with external power connect the power supply to the phone and to a power outlet before you connect the Ethernet cable to the phone When you remove a phone that is powered with external power disconnect the Ethernet cable from the phone before you disconnect the power supply The following sections provide more information about powering a phone e Power Guidelines page 2 4 e Power Outage page 2 4 e Obtaining Additional Information about Power page 2 5 I OL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Cisco Unified IP Phone Power Guidelines Table 2 1 provides guidelines for powering the Cisco Unified IP Phone 6921 6941 and 6961 Table 2 1 Guidelines for Powering the Cisco Unified IP Phone 6921 6941 and 6961 Power Type Guidelines External power Provided The Cisco Unified IP Phone 6921 6941 and 6961 use the CP PWR CUBE 3 power through the CP PWR CUBE 3 _ supply external power supply External power Provided The Cisco Unified IP Phone Power Injector may be used with any Cisco Unified IP Phone through the Cisco Unified IP Functioning as a midspan device the injector delivers inline power to the attached phone Phone Power I
132. hange services on their See tie eae Oe err tiee APETA 2h phones by using the Cisco Unified CM User Options 9 Assign services to programmable buttons optional For more information go to the Adding a Service URL Button section in the Cisco Unified IP Phone Configuration chapter in the Cisco Unified Communications Manager Administration Guide Provides access to an IP phone service or URL Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP 1 16 OL 19025 01 _ Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1 6 Checklist for Configuring the Cisco Unified IP Phone 6921 6941 and 6961 in Cisco Unified Communications Manager continued Task Purpose For More Information 10 Add user information by configuring required fields For more information go to the End User Configuration Required fields are indicated by an asterisk for chapter in the Cisco Unified Communications Manager example User ID and last name Administration Guide Note Assign a password for User Options web See the Adding Users to Cisco Unified pages and PIN for Cisco Extension Mobility Communications Manager section on page 5 19 and Personal Directory Note If your company uses aa Lightweight Directory Adds user information to the global directory for Access Prot
133. he default installation directory you can open the application by choosing Start gt All Programs gt Cisco Systems gt TabSync To configure user information click the User button The Cisco Unified CallManager User Information window displays Enter the Cisco Unified IP Phone user name and password and click OK To configure Cisco Unified Communications Manager server information click the Server button The Configure Cisco Unified CallManager Server Information window displays Enter the IP address or host name and the port number of the Cisco Unified Communications Manager server and click OK If you do not have this information contact your system administrator To start the directory synchronization process click the Synchronize button The Synchronization Status window provides information on the status of the address book synchronization If you chose the user intervention for duplicate entries rule and you have duplicate address book entries the Duplicate Selection window displays Choose the entry that you want to include in your Personal Address Book and click OK When synchronization completes click Exit to close the Cisco Unified CallManager Address Book Synchronizer To verify if the synchronization worked log in to your User Options web pages and choose Personal Address Book The users from your Windows address book should be listed Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unifi
134. he phone For more information about configuring features and viewing statistics from the phone see Chapter 4 Configuring Settings on the Cisco Unified IP Phone and see Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone Providing Users with Feature Information If you are a system administrator you are likely the primary source of information for Cisco Unified IP Phone users in your network or company To ensure that you distribute the most current feature and procedural information familiarize yourself with Cisco Unified IP Phone documentation on the Cisco Unified IP Phone web site http www cisco com en US products ps10326 tsd_products_support_series_home html From this site you can view various user documentation In addition to providing documentation it is important to inform users of available Cisco Unified IP Phone features including those specific to your company or network and of how to access and customize those features if appropriate For a summary of some of the key information that phone users need their system administrators to provide see Appendix A Providing Information to Users Via a Website Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP 1 12 OL 19025 01 Chapter1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phon
135. he phone is using an alternative TFTP server Forwarding Delay Indicates whether the internal switch begins forwarding packets between the PC port and switched port on your phone when your phone becomes active When forwarding delay is set to disabled the internal switch begins forwarding packets immediately When forwarding delay is set to enabled the internal switch waits eight seconds before forwarding packets between the PC port and the SW port You should set forwarding delay to enabled when you connect both ports to switches for redundant uplinks or when you daisy chain phones together I oL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP Chapter8 Monitoring the Cisco Unified IP Phone Remotely E Network Setup Table 8 2 Network Configuration Area Items continued Item Description Idle URL URL that the phone displays when the phone has not been used for the time specified by Idle URL Time and no menu is open Idle URL Time Number of seconds that the phone has not been used and no menu is open before the XML service specified by Idle URL is activated Proxy Server URL URL of proxy server which makes HTTP requests to non local host addresses on behalf of the phone HTTP client and provides responses from the non local host to the phone HTTP client Authentication URL URL that the phone uses to validate requests made to t
136. he phone web server SW Port Configuration Speed and duplex of the switch port where e A Auto Negotiate e 10H 10 BaseT half duplex e 10F 10 BaseT full duplex e 100H 100 BaseT half duplex e 100F 100 BaseT full duplex e No Link No connection to the switch port PC Port Configuration Speed and duplex of the switch port where e A Auto Negotiate e 10H 10 BaseT half duplex e 10F 10 BaseT full duplex e 100H 100 BaseT half duplex e 100F 100 BaseT full duplex e No Link No connection to the PC port TFTP Server 2 Backup TFTP server that the phone uses if the primary TFTP server is unavailable User Locale User locale associated with the phone user Identifies a set of detailed information to support users including language font date and time formatting and alphanumeric keyboard text information Network Locale Network locale associated with the phone user Identifies a set of detailed information to support the phone in a specific location including definitions of the tones and cadences used by the phone Headset Enabled Indicates whether the Headset button is enabled on the phone User Locale Version Version of the user locale loaded on the phone Network Locale Version Version of the network locale loaded on the phone PC Port Disabled Indicates whether the PC port on the phone is enabled or disabled Speaker Enabled Indicates whether the speakerphone is enabled on th
137. his document or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0805R The Java logo is a trademark or registered trademark of Sun Microsystems Inc in the U S or other countries Java POWERED Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP 2013 Cisco Systems Inc All rights reserved CONTENTS Preface xi Overview xi Audience xi Organization xi Related Documentation xii Obtaining Documentation Obtaining Support and Security Guidelines xiii Document Conventions xiii cHapTER 1 An Overview of the Cisco Unified IP Phone 1 1 Understanding the Cisco Unified IP Phone 6921 6941 and 6961 1 2 What Networking Protocols are Used 1 9 What Features are Supported on the Cisco Unified IP Phone 6921 6941 and 6961 1 11 Feature Overview 1 11 Configuring Telephony Features 1 12 Configuring Network Parameters Using the Cisco Unified IP Phone 1 12 Providing Users with Feature Information 1 12 Understanding Security Features for Cisco Unified IP Phones 1 13 Overview of Configuring and Installing Cisco Unified IP Phones 1 13 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1 13 Checklist for Configuring the Cisco Unified IP Phone 6921 6941 and 6961 in Cisco Unified Communications Manager 1 14 Installing Cisco Unified IP
138. i See the Telephony Features Available for the Cisco e Physical location of the phone Unified IP Phone section on page 5 1 e Name or user ID of phone user e Device pool e Partition calling search space and location information e Number of Ines and associated directory numbers DNs to assign to the phone e Cisco Unified Communications Manager user to associate with the phone e Phone usage information that affects phone button template softkey template phone features IP Phone services or phone applications Provides list of configuration requirements for setting up phones Identifies preliminary configuration that you need to perform before configuring individual phones such as phone button templates or softkey templates 2 Verify that you have sufficient unit licenses for your For more information go to the License Unit Report phone chapter in the Cisco Communications Manager Administration Guide 3 Customize phone button templates if required For more information go to the Phone Button Template Changes the number of line buttons speed dial amet chapter in A Fa Communications buttons Service URL buttons or adds a Princy button Anger ESTE GULAG to meet user needs See the Modifying Phone Button Templates section on page 5 14 4 Add and configure the phone by completing the For more information go to the Cisco Unified IP Phone required fields in the Phone Configuration window Configuration chapter in the Cis
139. iate calling search space A calling search space comprises a collection of partitions that are searched for numbers that are called from this directory number The value that you choose applies to all devices that are using this directory number In the Call Pickup and Call Forward Settings pane of the Directory Number Configuration window choose the items i e Forward All Forward Busy Internal and corresponding destinations to which calls should be sent Example If youwant incoming internal and externd calls that receive a busy signal to be forwardd to the voice mail for this line check the Voice Mail box next to the Forward Busy Internal and Forward Busy External items in the left column of the Call Pickup and Call Forward Settings pane In the Line 1 on Device pane of the Directory Number Configuration window configure the following Display Internal Caller ID field You can enter the first name and last name of the user of this device so that this name will be displayed for all internal calls You can also leave this field blank to have the system display the phone extension External Phone Number Mask Indicate phone number or mask that is used to send Caller ID information when a call is placed from this line You can enter a maximum of 24 number and X characters The Xs represent the directory number and must appear at the end of the pattern Example Using the john doe extension in the example a
140. ical specifications C 1 using LDAP directories 5 13 web page 8 1 cleaning the Cisco Unified IP Phone 9 13 Clear softkey 7 2 7 7 client matter codes 5 5 conference 5 5 conference button description of 1 3 1 5 1 8 conference joining 5 5 configurable call forward display 5 4 configuration file creating 9 4 modifying 6 1 overview 2 5 Xm1IDefault cnf xml 2 5 configuring LDAP directories 5 13 overview 1 13 personal directories 5 14 phone button templates 5 14 softkey templates 5 16 user features 5 19 connecting handset 3 5 headset 3 5 to AC adapter 3 5 toacomputer 3 5 to the network 3 5 connecting IP phones to other IP phones daisy chaining 9 8 contacts button 1 4 contacts button description of 1 6 1 9 custom phone rings about 6 2 creating 6 2 6 3 PCM file requirements 6 3 D data VLAN 2 3 Days Backlight Not Active 6 5 Debug Display web page 8 2 8 8 Default Router 1 5 4 6 Device Configuration menu displaying 4 2 Device Information web page 8 2 8 3 DHCP 4 6 description 1 9 troubleshooting 9 6 DHCP Address Released 4 7 DHCP IP address 9 10 directed call park 5 6 directed call pickup 5 6 directory numbers assigning manually 2 9 direct transfer 5 6 5 12 distinctive ring 5 6 DistinctiveRingList xml file format 6 2 divert 5 6 DND 5 7 DNS server troubleshooting 9 7 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025
141. ications button on the phone and choosing Administrator Settings gt Status gt Network Statistics If the phone was recently reset one of these messages appears e Reset Reset Phone closed due to receiving a Reset Reset from Cisco Unified Communications Manager Administration e Reset Restart Phone closed due toreceiving a Reset Restart from Cisco Unified Communications Manager Administration Eliminating DNS or Other Connectivity Errors If the phone continues to reset follow these steps to eliminate DNS or other connectivity errors Procedure Step 1 Use the Reset Settings menu to reset phone settings to their default values See the Resetting or Restoring the Cisco Unified IP Phone section on page 9 10 for details Step2 Modify DHCP and IP settings a Disable DHCP See the Network Setup Menu section on page 4 4 for instructions b Assign static IP values to the phone See the Network Setup Menu section on page 4 4 for instructions Use the same default router setting used for other functioning Cisco Unified IP Phones c Assign a TFTP server See the Network Setup Menu section on page 4 4 for instructions Use the same TFTP server used for other functioning Cisco Unified IP Phones Step3 On the Cisco Unified Communications Manager server verify that the local host files have the correct Cisco Unified Communications Manager server name mapped to the correct IP address I OL 19025 01 Cisco Un
142. ices If the equipment causes interference to radio or television reception try to correct the interference by using one or more of the following measures Turn the television or radio antenna until the interference stops e Move the equipment to one side or the other of the television or radio e Move the equipment farther away from the television or radio Plug the equipment into an outlet that is on a different circuit from the television or radio That is make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses Modifications to this product not authorized by Cisco Systems Inc could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California Berkeley UCB as part of UCB s public domain version of the UNIX operating system All rights reserved Copyright 1981 Regents of the University of California NOTWITHSTANDING ANY OTHER WARRANTY HEREIN ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS CISCO AND THE ABOVE NAMED SUPPLIERS DISCLAIM ALL WARRANTIES EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION THOSE OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE
143. ices to Provides users with control over their phone such a pupil uae sermon E BaH Heer Honn aaan chapter in the Cisco Unified Communications Manager forwarding calls or adding speed dial numbers or E S Administration Guide services Note Some phones such as those in conference rooms do not have an associated user Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP I oL 19025 01 ELN Chapter1 An Overview of the Cisco Unified IP Phone HI Overview of Configuring and Installing Cisco Unified IP Phones Installing Cisco Unified IP Phones After you have added the phones to the Cisco Unified Communications Manager database you can complete the phone installation You or the phone users can install the phone at the users s location The Cisco Unified IP Phone Installation Guide which is provided on the cisco com web site provides directions for connecting the phone handset cables and other accessories amp Note Before you install a phone even if it is new upgrade the phone to the current firmware image For information about upgrading refer to the Readme file for your phone which is located at http www cisco com kobayashi sw center index shtml After the phone is connected to the network the phone startup process begins and the phone registers with Cisco Unified Communications Manager To finish installing the phone configure the network
144. ied Communications Manager Administration Guide and the Softkey Template section in the Cisco Unified Communications Manager System Guide for more information The Cisco Unified IP Phone 6921 6941 and 6961 do not support all the softkeys that are configurable in Softkey Template Configuration on Cisco Unified Communications Manager Administration Table 5 2 lists the features softkeys that can be configured on a softkey template and note whether it is supported on the Cisco Unified IP Phone 6921 6941 and 6961 E Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 Chapter5 Configur ing Features Templates Services and Users wy Configuring Softkey Templates Note Cisco Unified Communications Manager allows you to configure any softkey in a softkey template but unsupported softkeys do not display on the phone Table 5 2 Configurable Softkeys Supported as a Configurable Softkeys in the softkey on Cisco Softkey Template Unified IP Phone Feature Configuration 6921 6941 and 6961 Notes Answer Answer Answer Yes Barge Barge Barge No Call Back Call Back CallBack Yes Call Forward All Forward All cfwdAlll Yes Phone displays Fwd ALL or Fwd Off Call Park Call Park Park Yes Call Pickup Pick Up Pickup Yes Conference
145. ied IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 Chapter8 Monitoring the Cisco Unified IP Phone Remotely Table 8 2 Item Network Setup W Network Configuration Area Items continued Description TFTP Server 1 Primary Trivial File Transfer Protocol TFTP server used by the phone TFTP Server 2 Backup Trivial File Transfer Protocol TFTP server used by the phone Default Router 1 5 Default router used by the phone Default Router 1 and optional backup routers Default Router 2 5 DNS Server 1 5 Primary Domain Name System DNS server DNS Server 1 and optional backup DNS servers DNS Server 2 5 used by the phone Operational VLAN ID Auxiliary Virtual Local Area Network VLAN configured on a Cisco Catalyst switch in which the phone is a member Admin VLAN ID Auxiliary VLAN in which the phone is a member Unified CM 1 5 Host names or IP addresses in prioritized order of the Cisco Unified Communications Manager servers with which the phone can register An item can also show the IP address of an SRST router that is capable of providing limited Cisco Unified Communications Manager functionality if such a router is available For an available server an item will show the Cisco Unified Communications Manager server IP address and one of the following states e Active Cisco Unified Communications
146. ified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP Chapter9 Troubleshooting and Maintenance E General Troubleshooting Tips Step4 From Cisco Unified Communications Manager choose System gt Server and verify that the server is referred to by its IP address and not by its DNS name Step5 From Cisco Unified Communications Manager choose Device gt Phone gt Find and verify that you have assigned the correct MAC address to this Cisco Unified IP Phone For information about determining a MAC address see the Determining the MAC Address for a Cisco Unified IP Phone section on page 2 10 Step6 Power cycle the phone Checking Power Connection In most cases a phone will restart if it powers up by using external power but loses that connection and switches to PoE Similarly a phone may restart if it powers up by using PoE and then gets connected to an external power supply General Troubleshooting Tips Table 9 1 provides general troubleshooting information for the Cisco Unified IP Phone Table 9 1 Cisco Unified IP Phone Troubleshooting Summary Explanation Connecting a Cisco Unified IP Phone to Cisco does not support connecting an IP phone to another IP phone through the another Cisco Unified IP Phone PC port Each IP phone should directly connect to a switch port If phones are connected together in a line by using the PC port the phones will not work P
147. ing Refer to Cisco Unified Communications Manager Administration Guide or to context sensitive help in the Cisco Unified Communications Manager application to ensure that Cisco Unified Communications Manager is set up properly to manage the phone and to properly route and process calls If you plan to use auto registration verify that it is enabled and properly configured in Cisco Unified Communications Manager Administration before connecting any Cisco Unified IP Phone to the network For information about enabling and configuring auto registration refer to Cisco Unified Communications Manager Administration Guide Also see the Adding Phones to the Cisco Unified Communications Manager Database section on page 2 7 You must use Cisco Unified Communications Manager Administration to configure and assign telephony features to the Cisco Unified IP Phones See the Telephony Features Available for the Cisco Unified IP Phone section on page 5 1 for details In Cisco Unified Communications Manager Administration you can add users to the database add users to user groups and associate users to specific phones In this way users gain access their Cisco Unified CM User Option page to configure items such as call forwarding speed dialing and voice messaging system options See the Adding Users to Cisco Unified Communications Manager section on page 5 19 for details Understanding the Cisco Unified IP Phone 6921 6941 and 6961 Comp
148. ing 5 6 do not disturb DND 5 7 fast dial service 5 7 forced authorization codes 5 7 group call pickup 5 7 hold 5 8 hold reversion 5 7 hunt group 5 8 intercom 5 8 join 5 9 log out of hunt groups 5 9 malicious caller identification MCID 5 9 meet me conference 5 9 message waiting 5 9 5 10 mobile connect 5 10 mobile voice access 5 10 music on hold 5 10 mute 5 10 other group pickup 5 10 privacy 5 10 programmable line keys 5 11 redial 5 11 ring setting 5 11 services 5 11 Services URL button 5 11 shared line 5 11 speed dialing 5 12 Time of Day Routing 5 12 transfer 5 12 transfer direct transfer 5 12 voice messaging system 5 12 TFTP description 1 10 troubleshooting 9 3 TFTP Server 1 4 7 TFTP Server 2 4 7 time displayed on phone 3 2 Time of Day Routing 5 12 transfer 5 12 transfer button description of 1 3 1 5 1 7 transfer direct transfer 5 12 Transmission Control Protocol See TCP Trivial File Transfer Protocol See TFTP troubleshooting DHCP 9 6 DNS 9 7 DNS settings 9 4 IP addressing and routing 9 3 network connectivity 9 3 network outages 9 6 I OL 19025 01 Index W Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP W index phones resetting 9 7 physical connection 9 6 services on Cisco Unified Communications Manager 9 4 TFTP settings 9 3 VLAN configuration 9 7 U User Datagram Protocol See UDP User Options web pag
149. ing Web Page Access section on page 8 3 for more information Procedure Obtain the IP address of the Cisco Unified IP Phone using one of these methods Search for the phone in Cisco Unified Communications Manager by choosing Device gt Phone Phones registered with Cisco Unified Communications Manager display the IP address on the Find and List Phones window and at the top of the Phone Configuration window On the Cisco Unified IP Phone press the Applications button choose Admin Settings gt Network Configuration and then scroll to the IP Address option Open a web browser and enter the following URL where P_address is the IP address of the Cisco Unified IP Phone http IP_address The web page for a Cisco Unified IP Phone includes these topics Device Information Displays device settings and related information for the phone For more information see the Device Information section on page 8 3 Network Configuration Displays network configuration information and information about other phone settings For more information see the Network Setup section on page 8 4 Network Statistics Includes the following hyperlinks which provide information about network traffic Ethernet Information Displays information about Ethernet traffic For more information see the Network Statistics section on page 8 7 Network Port Displays information about network traffic to and from the network port
150. inistration page 2 9 Determining the MAC Address for a Cisco Unified IP Phone Several procedures described in this manual require you to determine the MAC address of a Cisco Unified IP Phone You can determine a phone s MAC address in these ways e From the phone press the Applications button and select Phone Information and look at the MAC Address field e Look at the MAC label on the back of the phone e Display the web page for the phone and click the Device Information hyperlink For information about accessing the web page see the Accessing the Web Page for a Phone section on page 8 2 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 CHAPTER Setting Up the Cisco Unified IP Phone This chapter includes the following topics which help you install the Cisco Unified IP Phone on an IP telephony network e Before You Begin page 3 1 e Understanding the Cisco Unified IP Phone 6921 6941 and 6961 Components page 3 2 e Installing the Cisco Unified IP Phone page 3 5 e Footstand page 3 8 e Reducing Power Consumption on the Phone page 3 8 e Verifying the Phone Startup Process page 3 12 e Configuring Startup Network Settings page 3 13 S Note Before you install a Cisco Unified IP phone you must decide how to configure the phone in your network Then you can install the phone and verify its functionality For more informati
151. ion Configuring Corporate Directories Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol LDAP directory to store authentication and authorization information about users of Cisco Unified Communications Manager applications that interface with Cisco Unified Communications Manager Authentication establishes the users rights to access the system Authorization identifies the telephony resources that a user is permitted to use such as a specific phone extension For more information go to Understanding Directory Numbers in the Cisco Unified Communications Manager System Guide Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP I OL 19025 01 Chapter5 Configuring Features Templates Services and Users Modifying Phone Button Templates After completing the LDAP directory configuration users can use the Corporate Directory service on their Cisco Unified IP Phone 6921 6941 and 6961 to look up users in the corporate directory Configuring Personal Directory Personal Directory consists of the following features e Personal Address Book PAB e Speed Dials e Address Book Synchronization Tool TABSynch Users can access Personal Directory features by these methods e From a web browser Users can access the PAB and Speed Dials features from the Cisco Unified Communications Manager User Options web pages e From the Ci
152. ion Files You can modify configuration files for example edit the xml files and add customized files for example custom ring tones call back tones to the TFTP directory You can modify files and add customized files to the TFTP directory in Cisco Unified Communications Operating System Administration from the TFTP Server File Upload window Refer to Cisco Unified Communications Operating System Administration Guide for information about how to upload files to the TFTP folder on a Cisco Unified Communications Manager server You can obtain a copy of the DistinctiveRinglist xml and List xml files from the system using the following admin command line interface CLI file commands for exact syntax refer to the Command Line Interface Reference Guide for Cisco Unified Communications Solutions e admin file file list file view file search file get file dump file tail file delete Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP Chapter6 Customizing the Cisco Unified IP Phone E Creating Custom Phone Rings Creating Custom Phone Rings The Cisco Unified IP Phone ships with two default ring types that are implemented in hardware Chirp1 and Chirp2 Cisco Unified Communications Manager also provides a default set of additional phone ring sounds that are implemented in software as pulse code modulation PCM files The PCM files along
153. ion Menu To display a configuration menu perform the following steps a Note You can control whether a phone has access to the Settings menu or to options on this menu by using the Settings Access field in the Cisco Unified Communications Manager Administration Phone Configuration window The Settings Access field accepts these values e Enabled Allows access to the Settings menu e Disabled Prevents access to the Settings menu e Restricted Allows access to the User Preferences menu and allows volume changes to be saved Prevents access to other options on the Settings menu If you cannot access an option on the Administrator Settings menu check the Settings Access field Procedure Step1 Press the Applications button Step2 Select Admin Settings Note For information about the Status menu see Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone For information about the Reset Settings menu see Chapter 9 Troubleshooting and Maintenance Step3 Enter the password and then press the Select button The Admin Settings password is configured in the Local Phone Unlock Password parameter in the Common Phone Profile Configuration on Cisco Unified Communications Manager Administration Note Users can access the Admin Settings without entering a password when the Local Phone Unlock Password parameter is not configured Step4 Perform one of these action
154. ionality For example you can integrate Cisco Unified Communications Manager with the corporate Lightweight Directory Access Protocol 3 LDAP3 standard directory to enable users to search for co worker contact information directly from their IP phones You can also use XMLto enable users to access information such as weather stocks quote of the day and other web based information For information about configuring such services see the Join and Direct Transfer Policy section on page 5 13 and the Setting Up Services section on page 5 18 Finally because the Cisco Unified IP Phone is a network device you can obtain detailed status information from it directly This information can assist you with troubleshooting any problems users might encounter when using their IP phones See Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone for more information Related Topics e Configuring Settings on the Cisco Unified IP Phone page 4 1 e Configuring Features Templates Services and Users page 5 1 e Troubleshooting and Maintenance page 9 1 I OL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP Chapter1 An Overview of the Cisco Unified IP Phone W What Features are Supported on the Cisco Unified IP Phone 6921 6941 and 6961 Configuring Telephony Features You can modify additional settings for
155. ions e RJ 9 jack 4 conductor for handset and headset connection e RJ 45 jack for the LAN 10 100BaseT connection labeled 10 100 SW on the Cisco Unified IP Phone 6900 Series e RJ 45 jack for a second 10 100BaseT compliant connection labeled 10 100 PC on the Cisco Unified IP Phone 6900 Series e 48 volt power connector Network and Access Port Pinouts Although both the network and access ports are used for network connectivity they serve different purposes and have different port pinouts e The network port is labeled network on the Cisco Unified IP Phone e The access port is labeled computer on the Cisco Unified IP Phone Network Port Connector Table C 2 describes the network port connector pinouts Table C 2 Network Port Connector Pinouts Pin Number Function 1 BI DA 2 BI DA 3 BI DB 4 BI DC 5 BI DC 6 BI DB 7 BI DD 8 BI DD Note BI stands for bi directional while DA DB DC and DD stand for Data A Data B Data C and Data D respectively Access Port Connector Table C 3 describes the access port connector pinouts Table C 3 Access Port Connector Pinouts Pin Number Function 1 BI_DB 2 BI DB 3 BI DA 4 BI DD Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP C 2 OL 19025 01 AppendixC Technical Specifications Network and Ac
156. irst directory number in the hunt group is busy sesh Configuration chapter the system hunts in a predetermined sequence for the next available directory number in the group e Cisco Unified Communications Manager and directs the call to that phone System Guide Understanding Route Plans chapter Intercom Allows users to place and receive intercom calls For more information go to the Intercom using programmable phone buttons You can configure intercom line buttons to e Directly dial a specific intercom extension e Initiate an intercom call and then prompt the user to enter a valid intercom number Note If your user logs into the same phone on a daily basis using their Cisco Extension Mobility profile assign the phone button template that contains intercom information to their profile and assign the phone as the default intercom device for the intercom line chapter in the Cisco Unified Communications Manager Feature and Services Guide Join Across Lines Allows users to combine calls that are on multiple phone lines to create a conference call Some JTAPI TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco Unified IP Phone 6921 6941 and 6961 and you may need to configure the Join and Direct Transfer Policy to disablejoin and direct transfer on the same line or possibly across lines For more information see the Join and Direct Transf
157. isco Unified Communications Manager 7 1 SCCP x OL 19025 01 Overview Audience Preface Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP provides the information you need to understand install configure manage and troubleshoot the phones on a Voice over IP VoIP network Because of the complexity of anIP telephony network this guide does not provide complete and detailed information for procedures that you need to perform in Cisco Unified Communications Manager or other network devices See the Obtaining Documentation Obtaining Support and Security Guidelines section on page xiii Network engineers system administrators or telecom engineers should review this guide to learn the steps required to properly set up the Cisco Unified IP Phone on the network The tasks described are administration level tasks and are not intended for end users of the phones Many of the tasks involve configuring network settings and affect the phone s ability to function in the network Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified Communications Manager many of the tasks in this manual require familiarity with Cisco Unified Communications Manager Organization This manual is organized as follows Chapter Description Chapter 1 An Overview of the Cisco Provides a conceptual overview and description of the Cisco Uni
158. it 11 Keypad Allows you to dial phone numbers enter letters and choose menu items by entering the item number Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP oL 19025 01 Chapter1 An Overview of the Cisco Unified IP Phone W Understanding the Cisco Unified IP Phone 6921 6941 and 6961 12 Mute button Toggles the microphone on or off When the microphone is muted the button oie is lit 13 Volume button Controls the handset headset and speakerphone volume off hook and the ringer volume on hook a 14 Messages button Auto dials your voice message service varies by service 15 Applications Opens closes the Applications menu Use it to access call history user button preferences phone settings administration settings and phone information 16 Contacts button Opens closes the Directories menu Use it to access personal and corporate directories 17 Handset Phone handset Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP 1 6 OL 19025 01 Chapter1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921 6941 and 6961 i Figure 1 3 shows the main components of the Cisco Unified IP Phone 6961 Figure 1 3 Cisco Unified IP Phone 6961 VO Oe V Psst gt He
159. ket cable access hole 274939 AC adapter port U shaped holes optional power for cables cable Step4 Attach the phone to the wall bracket by inserting the tabs on the top of the phone bracket into the slots on the wall bracket Use the cable access openings in thebottom of the br ket to position the power cord and any othercable that does not terminate in the wall behind the bracket The phone and wall bracket openings together form circular openings with room for one cable per opening Step5 Go to Step 3 in Installing the Bracket page E 2 Remove Phone from Non Lockable Wall Mount The phone mounting plate contains two tabs to lock the plate into the wall bracket The following figure shows the location and shape of the tabs The following figure shows the tab location Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP F6 OL 19025 01 AppendixF Cisco Unified IP Phone Non Lockable Wall Mount ADA Non Lockable Wall Mount Kit for 6900 Series i Figure F 7 Tab Location To remove the phone and mounting plate from the wall bracket you must disengage these tabs Before You Begin You require two screwdrivers or metal sticks Step1 Push the screw drivers into the left and right holes in the phone mounting plate approximately 1 in 2 5 c
160. l varies by system Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP oL 19025 01 E Chapter1 An Overview of the Cisco Unified IP Phone W Understanding the Cisco Unified IP Phone 6921 6941 and 6961 15 Applications Opens closes the Applications menu Use it to access call history user button preferences phone settings administration settings and phone information 16 Contacts button Opens closes the Directories menu Use it to access personal and corporate directories 17 Handset Phone handset Figure 1 2 shows the main components of the Cisco Unified IP Phone 6941 Figure 1 2 Cisco Unified IP Phone 6941 192526 Table 1 2 describes the buttons on the Cisco Unified IP Phone 6941 Table 1 2 Features on the Cisco Unified IP Phone 6941 1 Handset light strip Indicates an incoming call flashing red or new voice message steady red Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP 1 4 OL 19025 01 _ Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921 6941 and 6961 2 Phone screen Shows information about your phone such as directory number active call and line status softkey options speed dials placed calls and phone menu listings 3 Pr
161. l number For more information go to the External Call Transfer Restrictions chapter in the Cisco Unified Communications Manager Features and Services Guide Busy Lamp Field BLF Allows a user to monitor the call state of a directory number associated with a speed dial button on the phone For more information go to the Presence chapter in the Cisco Unified Communications Manager Features and Services Guide Busy Lamp Field BLF Pickup Provides enhancements to BLF speeddial Allows you to configure a Directory Number DN that a user can monitor for incoming calls When the DN receives an incoming call the system alerts the monitoring user who can then pick up the call For more information go to the Call Pickup chapter in the Cisco Unified Communications Manager Features and Services Guide Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 Chapter 5 Configuring Features Templates Services and Users Telephony Features Available for the Cisco Unified IP Phone Table 5 1 Telephony Features for the Cisco Unified IP Phone continued Feature Description Configuration Reference Call Back Provides users with an audio and visualalert on the For more information refer to ie a busy or unavailable party becomes Cisco Unified Communications Manager AVAN SE System Guide Cisco Unified
162. lick Next The Phone Configuration window appears On the Phone Configuration window you can use the default values for most of the fields To configure the required fields and some key additional fields follow these steps Procedure For the required fields possible values some of which are based on the example of user johndoe can be configured as follows a In the Device Information pane of this window MAC Address Enter the MAC address of the phone which is listed on a sticker on the phone Make sure that the value comprises 12 hexadecimal characters Example 00127F576611 MAC address on john doe s phone Description This is an optional field in which you can enter a useful description such as john doe s phone This will help you if you need to search on information about this user Device Pool Choose the device pool to which you want this phone assigned The device pool defines sets of common characteristics for devices such as region date time group softkey template and MLPP information amp Note Device Pools are defined on the Device Pool Configuration window of Cisco Unified Communications Server Administration System gt Device Pool Phone Button Template Choose the appropriate phone button template from the drop down list The phone button template determines the configuration of buttons on a phone and identifies which feature line speed dial and so on is used for each button
163. ll 6 Hold button Places an active call on hold 7 Navigation bar and The Navigation bar allows you to scroll through menus and highlight items Select button When phone is on hook displays phone numbers from your Placed Call listings up arrow or your speed dials down arrow The Select button in the middle of the Navigation bar allows you to select a highlighted item 8 Line land Line 2 Line 1 selects the primary phone line Phone lines and intercom lines line buttons buttons Depending on the settings Line 2 may provide access to e Secondary phone line e Speed dial numbers speed dial buttons e Web based services for example a Personal Address Book button Buttons illuminate to indicate status e Green steady Active call e Green flashing Held call e Amber flashing Incoming call or reverting call e Red steady Remote line in use shared line e Red flashing Remote line on hold 9 Headset button Toggles the headset on or off When the headset is on the button is Lit 10 Speakerphone Toggles the speakerphone on or off When the speakerphone is on the button button is lit 11 Keypad Allows you to dial phone numbers enter letters and choose menu items 12 Mute button Toggles the microphone on or off When the microphone is muted the button 2 is lit 13 Volume button Controls the handset headset and speakerphone volume off hook and the FN ringer volume on hook 14 Messages button Auto dials your voicemai
164. lled Devices pane Click Save Selected Changes Make sure to provide end users with the following information about the User Options web pages e The URL required to access the application This URL is Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 Chapter5 Configuring Features Templates Services and Users Managing the User Options Web Pages E http lt server_name portnumber gt ccmuser where server_name is the host name of the Cisco Unified Communications Manager e A user ID and default password are needed to access the application These settings correspond to the values you entered when you added the user to Cisco Unified Communications Manager see the Adding Users to Cisco Unified Communications Manager section on page 5 19 For additional information refer to e Cisco Unified Communications Manager Administration Guide User Group Configuration chapter e Cisco Unified Communications Manager Administration Guide End User Configuration chapter Specifying Options that Appear on the User Options Web Pages Most options that are on the User Options web pages appear by default However the following options must be set by the system administrator by using Enterprise Parameters Configuration settings in Cisco Unified Communications Manager Administration e Show Ring Settings e Show Line Text Label
165. m Step2 Press firmly inwards towards the phone to disengage the tabs lift up on the phone to release the phone from the wall bracket and then pull the phone towards you The following figure shows how to disengage the tabs Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP I oL 19025 01 ar Appendix F Cisco Unified IP Phone Non Lockable Wall Mount E ADA Non Lockable Wall Mount Kit for 6900 Series Figure F 8 Disengage tabs Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP F8 OL 19025 01 A abbreviated dialing 5 2 AC adapter connecting to 3 5 access to phone settings 4 2 access port configuring 4 5 connecting 3 5 forwarding packets to 8 7 purpose 3 3 access to phone settings 4 1 adding Cisco Unified IP Phones manually 2 9 Cisco Unified IP Phones using auto registration 2 8 users to Cisco Unified Communications Manager 5 19 Admin VLAN ID 4 4 AdvanceAdhocConference service parameter 5 5 Alternate TFTP 4 7 applications button description of 1 4 1 6 1 9 audible message waiting indicator 5 2 auto answer 5 2 auto pickup 5 2 auto registration using 2 8 auxiliary VLAN 2 3 backlight 3 8 block external to external transfer 5 2 BootP 1 9 Bootstrap Proto
166. match If they do not verify that the other device can handle the codec conversation or that a transcoder is in place to handle the service See the Call Statistics Screen section on page 7 8 for information about displaying these statistics Sound sample mismatch between the phone and another device The RxSize and the TxSize statistics show the size of the vote packets that are being used in a conversation between this Cisco Unified IP phone and the other device The values of these statistics should match See the Call Statistics Screen section on page 7 8 for information about displaying these statistics Gaps in voice calls Check the AvgJtr and the MaxJtr statistics A large variance between these statistics might indicate a problem with jitter on the network or periodic high rates of network activity See the Call Statistics Screen section on page 7 8 for information about displaying these statistics Loopback condition A loopback condition can occur when the following conditions are met e The SW Port Configuration option in the Network Configuration menu on the phone is set to 10 Half 10 BaseT half duplex e The phone receives power from an external power supply e The phone is powered down the power supply is disconnected In this case the switch port on the phone can become disabled and the following message will appear in the switch console log HALF DUX COLLISION EXCEED THRESHO
167. mation about network traffic to and from the network port 10 100 SW on the phone Table 8 4 describes the items in this area I OL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP Chapter8 Monitoring the Cisco Unified IP Phone Remotely E Device Logs Table 8 3 Ethernet Information Items Item Description Tx Frames Total number of packets transmitted by the phone Tx broadcast Total number of broadcast packets transmitted by the phone Tx unicast Total number of unicast packets transmitted by the phone Rx Frames Total number of packets received by the phone Rx broadcast Total number of broadcast packets received by the phone Rx unicast Total number of unicast packets received by the phone Table 8 4 Access Area and Network Items Item Description Tx Frames Total number of packets transmitted by the phone Tx broadcast Total number of broadcast packets transmitted by the phone Tx Unicast Total number of unicast packets transmitted by the phone Rx Frames Total number of packets received by the phone Rx broadcast Total number of broadcast packets received by the phone Rx unicast Total number of unicast packets received by the phone CDP Neighbor Device ID Identifier of a device connected to this port discovered by CDP protocol CDP Neighbor IP Address IP address of
168. med A callthat triggers Hold Reversion alsodisplays an animated icon in the call bubble You can configure call focus priority to favor incoming or reverting calls For more information about configuring this feature go to the Hold Reversion chapter in the Cisco Unified Communications Manager Features and Services Guide I OL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP Chapter 5 Configuring Features Templates Services and Users E Telephony Features Available for the Cisco Unified IP Phone Table 5 1 Feature Description Telephony Features for the Cisco Unified IP Phone continued Configuration Reference Hold Status Enables phones with a shared line to distinguish between the local and remote lines that placed a call on hold No configuration is required Hold Resume Allows the user to move a connected call from an Requires no configuration unless you active state to a held state want to use music on hold See Music on Hold in this table for information e See Hold Reversion in this table Hunt Group Provides load sharing for calls to a main directory For more information refer to number A hunt group contains aseries of directory Cisco Communications Manager numbers that can answer the incoming calls When ats ener i j i i Administration Guide Hunt Group the f
169. mode Sender Codec Type of audio encoding used for the transmitted stream Sender Reports Sent Number of times the RTCP Sender Report have been sent Sender Report Time Sent Internal time stamp indication when the last RTCP Sender Report was sent Revr Lost Packets Total number of RTP data packets that have been lost since starting receiving data on this connection Defined as thenumber of expected packets less the number of packets actually received where the number of received packets includes any that are late or duplicate The value displays as 0 if the connection was set to send only mode Avg Jitter Estimate of mean deviation of the RTP data packet inter arrival time measured in milliseconds The value displays as 0 if the connection was set to send only mode Revr Codec Type of audio encoding used for the received stream Revr Reports Sent Number of times the RTCP Receiver Reports have been sent Revr Report Time Sent Internal time stamp indication when a RTCP Receiver Report was sent Revr Packets Total number of RTP data packets received by the phone since starting receiving data on this connection Includes packets received from different sources if this isa multicast call The value displays as 0 if the connection was set to send only mode Revr Octets Total number of payload octets received in RTP data packets by the device since starting reception on the connection I
170. mple User Information for these Procedures page D 1 e Adding a User to Cisco Unified Communications Manager page D 2 e Configuring the Phone page D 4 e Performing Final End User Configuration Steps page D 8 Example User Information for these Procedures In the procedures that follow example are given when possible to illustrate some of the steps Sample user and phone information used throughout these procedures includes e User s Name John Doe e User ID johndoe e Phone model 6921 e Protocol SCCP e MAC address listed on phone 00127F576611 e Five digit internal telephone number 26640 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP I oL 19025 01 g on Appendix D Basic Phone Administration Steps E Adding a User to Cisco Unified Communications Manager Adding a User to Cisco Unified Communications Manager This section describes steps for adding a user to Cisco Unified Communications Manager Follow one of the procedures in this section depending on your operating system and the manner in which you are adding the user e Adding a User From an External LDAP Directory page D 3 e Adding a User Directly to Cisco Unified Communications Manager page D 3 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP D 2 OL 19025 01 AppendixD Basic Phone Administration Steps Adding
171. n the length of the external device cable e Apply ferrites or other such devices on the cables for the external device Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices cables and connectors The system will perform adequately when suitable devices are attached using good quality cables and connectors Caution In European Union countries use only external headsets that are fully complant with the EMC Directive 89 336 EC Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 _ Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone W Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it See Figure 3 1 for a graphical representation of the connections for a Cisco Unified IP Phone 6921 and 6941 and Figure 3 2 for a graphical representation of the connections for a Cisco Unified IP Phone 6961 Table 3 1 Task Note Before you install a phone even if it is new upgrade the phone to the current firmware image Before using external devices read the Using External Devices section on page 3 4 for safety and performance information To install a Cisco Unified IP Phone perform the tasks described in Table 3 1 Installing the Cisco Unified
172. namic Host Configuration Protocol DHCP request for an IP address e Network Setup Menu page 4 4 e Resolving Startup Problems page 9 1 Obtaining an IP Address If the Csco Unified IP Phone is using DHCP toobtain an IP address the phone queries the DHCP server to obtain one If you are not using DHCP in your network you must assign static IP addresses to each phone locally e Network Setup Menu page 4 4 e Resolving Startup Problems page 9 1 Accessing a TFTP Server In addition to assigning an IP address the DHCP server directs the Cisco Unified IP Phone to a TFTP Server If the phone has a staically defined IP address you must configure the TFTP server locally on the phone the phone then contacts the TFTP server directly Note You can also assign an altenative TFTP serve to use instead of the one assigned by DHCP e Network Setup Menu page 4 4 e Resolving Startup Problems page 9 1 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database W Table 2 3 Cisco Unified IP Phone Startup Process continued Task Purpose Related Topics 6 Requesting the Configuration File e Adding Phones to the Cisco Unified The TFTP server has configuration files which define Cominunicati n
173. ncludes packets received from different sources if this is a multicast call The value displays as 0 if the connection was set to send only mode Cumulative Conceal Ratio Total number of concealment frames divided by total number of speech frames received from start of the voice stream I OL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP Chapter 8 E Streaming Statistics Table 8 5 Item Streaming Statistics Area Items continued Description Interval Conceal Ratio Ratio of concealment frames to speech frames in preceding 3 second interval of active speech If using voice activity detection VAD a longer interval might be required to accumulate 3 seconds of active speech Max Conceal Ratio Highest interval concealment ratio from start of the voice stream Conceal Secs Number of seconds that have concealment events lost frames from the start of the voice stream includes severely concealed seconds Severely Conceal Secs Number of seconds that have more than 5 percent concealment events lost frames from the start of the voice stream Latency Estimate of the network latency expressed in milliseconds Represents a running average of the round trip delay measured when RTCP receiver report blocks are received Max Jitter Maximum value of instantaneous jitter in milliseconds Sender Size RT
174. ne The Cisco Unified IP Phone includes the following configuration menus e Network Configuration Provides options for viewing and making a variety of network settings For more information see the Network Setup Menu section on page 4 4 e IPv4 Configuration A sub menu of the Network Configuration menu the IPv4 menuitems provide additional network options for viewingand setting For more information see the IPv4 Setup Menu Options section on page 4 6 Before youcan change option settings on the Network Configuration menu you must unlock options for editing See the Unlocking and Locking Options section on page 4 3 for instructions For information about the keys you can use to edit or change option settings see the Editing Values section on page 4 3 You can control whether a phone user has access to phone settings by using the Settings Access field in the Cisco Unified Communications Manager Administration Phone Configuration window Related Topics e Displaying a Configuration Menu page 4 2 e Unlocking and Locking Options page 4 3 e Editing Values page 4 3 e Network Setup Menu page 4 4 e IPv4 Setup Menu Options page 4 6 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP oL 19025 01 EN Chapter4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone Displaying a Configurat
175. nfigure Personal Directory Entries A 3 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A 3 apPenpDiIx B Supporting International Users B 1 Installing the Cisco Unified Communications Manager Locale Installer B 1 Support for International Call Logging B 1 APPENDIX C Technical Specifications C 1 Physical and Operating Environment Specifications C1 Cable Specifications C 2 Network and Access Port Pinouts 2 aprpennix D Basic Phone Administration Steps D 1 Example User Information for these Procedures D 1 Adding a User to Cisco Unified Communications Manager D 2 Adding a User From an External LDAP Directory D 3 Adding a User Directly to Cisco Unified Communications Manager D 3 Configuring the Phone D 4 Performing Final End User Configuration Steps D 8 appenbix E Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921 6941 and 6961 E 1 Before You Begin E 2 Installing the Bracket E 2 APPENDIX F Cisco Unified IP Phone Non Lockable Wall Mount F 1 ADA Non Lockable Wall Mount Kit for 6900 Series F 1 Components F 2 Before You Begin F 3 Install Non Lockable Wall Mount Kit for Phone F 3 Remove Phone from Non Lockable Wall Mount F 6 INDEX OL 19025 01 Contents W Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP E Contents Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for C
176. nformation about Cisco Unified IP Phones or Cisco Unified Communications Manager refer to the following publications Cisco Unified IP Phone 6900 Series These publications are available at the following URL http www cisco com en US products ps10326 tsd_products_support_series_home html e Cisco Unified IP Phone 6921 6941 and 6961 User Guide for Cisco Unified Communications Manager 7 1 SCCP e Quick Start Guide for the Cisco Unified IP Phone 6921 e Quick Start Guide for the Cisco Unified IP Phone 6941 for Administrative Assistants e Regulatory Compliance and Safety Information for Cisco Unified IP Phones Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 Preface Cisco Unified Communications Manager Administration Related publications are available at the following URL http www cisco com en US products sw voicesw ps556 tsd_products_support_series_home html Cisco Unified Communications Manager Business Edition Related publications are available at the following URL http www cisco com en US products ps7273 tsd_products_support_series_home html Obtaining Documentation Obtaining Support and Security Guidelines For information on obtaining documentation obtaining support providing documentation feedback security guidelines and also recommended aliases and general Csco documents see the monthly What New in Cisco P
177. ng a basic reset ofa Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings Table 9 2 describes the ways to perform a basic reset You can reset a phme with any of these operations after the phone has started up Choose the operation that is appropriate for your situation Basic Reset Methods Performing Explanation Restart phone Press the Services Settings or Directories button and then press Resets any user and network configuration changes that you have made but that the phone has not written to its Flash memory to previously saved settings then restarts the phone Reset Settings From the Admin Settings menu unlock phone options see the Unlocking and Locking Options section on page 4 3 then choose Reset Settings gt All Settings Resets user and network configuration settings to their default values and restarts the phone From the Admin Settings menu unlock phone options see the Unlocking and Locking Options section on page 4 3 then choose Reset Settings gt Network Settings Resets network configuration settings to their default values and resets the phone This method causes DHCP to reconfigure the IP address of the phone Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025
178. ng phones For related information about voice and IP communications refer to this URL http www cisco com en US products sw voicesw index html This chapter provides an overview of the interaction between the Cisco Unified IP Phone and other key components of the Voice over IP VoIP network It includes the following topics e Understanding Interactions with Other Cisco Unified IP Telephony Products page 2 1 e Providing Power to the Cisco Unified IP Phone page 2 3 e Understanding Phone Configuration Files page 2 5 e Understanding the Phone Startup Process page 2 6 e Adding Phones to the Cisco Unified Communications Manager Database page 2 7 e Determining the MAC Address for a Cisco Unified IP Phone page 2 10 Understanding Interactions with Other Cisco Unified IP Telephony Products To function in the IP telephony network the Cisco Unified IP Phone must be connected to a networking device such as a Cisco Catalyst switch You must also register the Cisco Unified IP Phone with a Cisco Unified Communications Manager system before sending and receiving calls This section includes the following topics e Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager page 2 2 e Understanding How the Cisco Unified IP Phone Interacts with the VLAN page 2 2 I OL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP
179. njector The Cisco Unified IP Phone Power Injector is connected between a switch portand the IP Phone and supports a maximum cable length of 100m between the unpowered switch and the IP Phone PoE power Provided by a e The Cisco Unified IP Phone 6921 6941 and 6961 support Cisco inline PoE Saeb oean p the Erenn e The Cisco Unified IP Phone 6921 6941 and 6961 support IEEE 802 3af Class 2 cable attached to the phone power on signal pairs and spare pairs e To ensure uninterruptible operation of the phone make sure that the switch has a backup power supply e Make sure that the CatOS or IOS version running on your switch supports your intended phone deployment Refer to the documentation for your switch for operating system version information External power Provided The inline power patch panel WS PWR PANEL is compatible with the Cisco Unified through inline power patch IP Phone 6921 6941 and 6961 panel WS PWR PANEL Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered If there is an interruption in the power supply Service and Emergency Calling Service dialing will not function until power is restored In the case of a power failure or disruption you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communica
180. nnectivity to Cisco Unified Communications Manager chapter I OL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP Chapter 5 Configuring Features Templates Services and Users E Telephony Features Available for the Cisco Unified IP Phone Table 5 1 Feature Description Telephony Features for the Cisco Unified IP Phone continued Configuration Reference Message waiting Indicator A light on the handset that indicates that a user has one or more new voice messages For more information refer to e Cisco Unified Communications Manager Administration Guide Message Waiting Configuration chapter e Cisco Unified Communications Manager System Guide Voice Mail Connectivity to Cisco Unified Communications Manager chapter Mobile Connect Enables users to manage business calls using a single phone number and pick up in progress calls on the desk phone and a remote device such as a mobile phone Users can restrict the group of callers according to phone number and time of day For more information go to the Cisco Unified Mobility chapter in the Cisco Unified Communications Manager Features and Services Guide Mobile Voice Access Extends Mobile Connect capabilities by allowing users to access an interactive voice response IVR system to originate a call from a remote device such as a c
181. nt to configure does not appear in the Phone Type drop down list in Cisco Unified Communications Manager Administration go to the following URL and install the latest support patch for your version of Cisco Unified Communications Manager http www cisco com cisco software navigator html mdfid 26843962 1 amp catid 2788752 40 For more information refer to Software Upgrades chapter in the Cisco Unified Communications Operating System Administration Guide Related Topic e Telephony Features Available for the Cisco Unified IP Phone page 5 1 Understanding How the Cisco Unified IP Phone Interacts with the VLAN The Cisco Unified IP Phone 6921 6941 and 6961 have an internal Ethernet switch enabling forwarding of packets to the phone and to the access port and the network port on the back of the phone If a computer is connected to the access port the computer and the phone share the same physical link to the switch and share the same port on the switch This shared physical link has the following implications for the VLAN configuration on the network e The current VLANs might be configured on an IP subnet basis However additional IP addresses might not be available to assign the phone to the same subnet as other devices connected tothe same port e Data traffic present on the VLAN supporting phones might reduce the quality of Voice over IP traffic e Network security may indicate a need to isolate the VLAN voice traffic f
182. ny service For information and a checklist for setting up and configuring a Cisco IP telephony network go to the System Configuration Overview chapter in Cisco Unified Communications Manager System Guide After you have set up the IP telephony system and configured system wide features in Cisco Unified Communications Manager you can add IP phones to the system The following topics provide an overview of procedures for adding Cisco Unified IP Phones to your network e Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager page 1 13 e Installing Cisco Unified IP Phones page 1 18 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager To add phones to the Cisco Unified Communications Manager database you can use e Auto registration e Cisco Unified Communications Manager Administration e Bulk Administration Tool BAT Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP oL 19025 01 ELEN Chapter1 An Overview of the Cisco Unified IP Phone HI Overview of Configuring and Installing Cisco Unified IP Phones e BAT and the Tool for Auto Registered Phones Support TAPS For more information about these choices see the Adding Phones to the Cisco Unified Communications Manager Database section on page 2 7 For general information about configuring phones in Cisco Unified Communications Manager refer to the following
183. o configure the policy on an individual phone configure the Join and Direct Transfer Policy in the Phone Configuration for the specific phone Because this parameter can be configured in three different windows the setting that takes precedence is determined in the following order 1 Device Configuration window settings 2 Common Phone Profile window settings 3 Enterprise Phone Configuration window settings When you change the setting of the Join and Direct Transfer Policy Parameter you must check the Override Common Settings box for the setting to take effect The default policy is to have Same line across line enabled for join and direct transfer To determine the proper setting for this parameter refer to the documentation of the JTAPI TAPI application Configuring Corporate and Personal Directories The Contact button on the Cisco Unified IP Phone 6921 6941 and 6961 gives users access to several directories These directories can include e Corporate Directory Allows a user to look up phone numbers for co workers To support this feature you must configure corporate directories See the Configuring Corporate Directories section on page 5 13 for more information e Personal Directory Allows a user to store a set of personal numbers To support this feature you must provide the user with software to configure the personal directory See the Configuring Personal Directory section on page 5 14 for more informat
184. ocol LDAP directory Hestote i wy information on users you can install and Cisco Unified Communications Manager i i i a configure Cisco Unified Communications to use your existing LDAP directory refer to the Configuring Corporate Directories section on page 5 13 Once the Enable Synchronization from the LDAP Server field is enabled you will not be able to add additional users from Cisco Unified Communications Manager Administration Note Ifyou want to add both the phone and user to the Cisco Unified Communications Manager database at the same time go to the User Phone Add Configurations chapter in the Cisco Unified Communications Manager Administration Guide 11 Associate a user to a user group Refer to the following sections in the Cisco Unified i a Communications Manager Administration Guide Assigns users a common list of roles and permissions that apply to all users in a user group Administrators e End User Configuration Settings section in the can manage user groups roles and permissions to End User Configuration chapter sae oat access and therefore the level of Adding Users to a User Group section in the User sec r ty for syster users Group Configuration chapter Note In order for end users to access Cisco Unified CM User Options you must add users to the standard Cisco CCM End Users group 12 Associate a user with a phone optional For more information go to the Associating Dev
185. ogrammable Depending on the configuration programmable feature buttons provide feature buttons access to e Phone lines and intercom lines e Speed dial numbers speed dial buttons including the line status speed dial features e Web based services for example a Personal Address Book button e Call features for example a Privacy button Buttons illuminate to indicate status e Green steady Active call or two way intercom call e Green flashing Held call e Amber steady Privacy in use one way intercom call DND active or logged into Hunt Group e Amber flashing Incoming call or reverting call e Red steady Remote line in use shared line or line status e Red flashing Remote line on hold 4 Softkey buttons Enables softkey options displayed on the phone screen 5 Transfer button Transfers a call 6 Conference button Creates a conference call 7 Hold button Places an active call on hold 8 Navigation bar and The Navigation bar allows you to scroll through menus and highlight items Select button When phone is on hook displays phone numbers from your Placed Call listings up arrow or your speed dials down arrow The Select button in the middle of the Navigation bar allows you to select a highlighted item 9 Headset button Toggles the headset on or off When the headset is on the button is lit 10 Speakerphone Toggles the speakerphone on or off When the speakerphone is on the button button is l
186. on e Symptom The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process page 9 2 e Symptom The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager page 9 2 e Symptom Cisco Unified IP Phone Unable to Obtain IP Address page 9 5 I OL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP Chapter9 Troubleshooting and Maintenance E Resolving Startup Problems Symptom The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process When you connect a Cisco Unified IP Phone into the network port the phone should go through its normal startup process as described in Verifying the Phone Startup Process section on page 3 12 and the LCD screen should display information If the phone does not go through the startup process the cause may be faulty cables bad connections network outages lack of power and so on Or the phone may not be functional To determine whether the phone is functional follow these suggestions to systematically eliminate these other potential problems 1 Verify that the network port is functional Exchange the Ethernet cables with cables that you know are functional Disconnect a functioning Cisco Unified IP Phone from another port and connect it to this network port to verify the port is active Connect the Cisco Unified IP Phone that will not start up to a
187. on see Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Before You Begin Before installing the Cisco Unified IP Phone review the requirements in these sections e Network Requirements page 3 1 e Cisco Unified Communications Manager Configuration page 3 2 Network Requirements For the Cisco Unified IP Phone to successfully operate as a Cisco Unified IP Phone endpoint in your network your network must meet the following requirements e Working Voice over IP VoIP Network VoIP configured on your Cisco routers and gateways Cisco Unified Communications Manager installed in your network and configured to handle call processing e IP network that supports DHCP or manual assignment of IP address gateway and subnet mask Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP I oL 19025 01 Chapter3 Setting Up the Cisco Unified IP Phone E Understanding the Cisco Unified IP Phone 6921 6941 and 6961 Components Note The Cisco Unified IP Phone displays the date and time from Cisco Unified Communications Manager If the Cisco Unified Communications Manager server 5 located in a different time zone than the phones the phones will not display the correct local time Cisco Unified Communications Manager Configuration The Cisco Unified IP Phone requires Cisco Unified Communications Manager to handle call process
188. one device name Network Statistics Screen The Network Statistics screen displays information about the phone and network performance Table 7 3 describes the information that appears in this screen To display the Network Statistics screen follow these steps Procedure Step1 Press the Applications button Step2 Select Admin Settings Step3 Select Status Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP 7 6 OL 19025 01 _ Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone Step 4 Select Status gt Network Statistics Status Menu To reset the Rx Frames Tx Frames and Rx Broadcasts statistics to 0 press the Clear softkey To exit the Network Statistics screen press the Back 9 softkey Table 7 3 Network Statistics Message Information for the Cisco Unified IP Phone 6900 Series Item Description Tx Frames Number of packets sent by the phone Tx Broadcasts Number of broadcast packets sent by the phone Tx Unicast Total number of unicast packets transmitted by the phone Rx Frames Number of packets received by the phone Rx Broadcasts Number of broadcast packets received by the phone Rx Unicast Total number of unicast packets received by the phone Neighbor Device ID Identifier of a device connected to this port discovered by CDP protocol Restart Cause On
189. one until it completes the factory reset process and the main screen appears Monitoring the Voice Quality of Calls To measure the voice quality of calls that are sent and received within the network Cisco Unified IP Phones use these statistical metrics that are based on concealment events The DSP plays concealment frames to mask frame loss in the voice packet stream e Concealment Ratio metrics Show the ratio of concealment frames over total speech frames An interval conceal ratio is calculated every 3 seconds e Concealed Second metrics Show the number of seconds in which the DSP plays concealment frames due to lost frames A severely concealed second is a second in which the DSP plays more than five percent concealment frames Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP oL 19025 01 lt Chapter9 Troubleshooting and Maintenance Where to Go for More Troubleshooting Information Note Concealment ratio and concealment seconds are primary measurements based on frame loss A Conceal Ratio of zero indicates that the IP network is delivering frames and packets on time with no loss You can access vace quality metrics from the Cisco Unified IP Phone by using the Call Statistics screen see the Call Statistics Screen section on page 7 8 or remotely by using Streaming Statistics see the Monitoring the Cisco Unified IP Phone Remotely
190. onents The Cisco Unified IP Phone 6921 6941 and 6961 include these components on the phone or as accessories for the phone e Network and Access Ports page 3 2 e Handset page 3 3 e Speakerphone page 3 3 e Headset page 3 3 Network and Access Ports The back of the Cisco Unified IP Phone 6921 6941 and 6961 includes these ports e Network port labeled Network e Access port Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP 3 2 OL 19025 01 Chapter3 Setting Up the Cisco Unified IP Phone Handset Understanding the Cisco Unified IP Phone 6921 6941 and 6961 Components i labeled Computer Each port supports 10 100 Mbps half or full duplex connections to external devices You can use either Category 3 5 Se cabling for 10 Mbps connections but you must use Category 5 5e for 100 Mbps connections Use the SW network port to connect the phone to the network You must use a straight through cable on this port The phone can also obtain inline power from a switch over this connection See the Adding Phones to the Cisco Unified Communications Manager Database section on page 2 7 for details Use the PC access port to connect a network device such as a computer to the phone You must use a straight through cable on this port The handset is designed especially for use with a Cisco Unified IP Phone It includes a light strip that indicates
191. ons Manager Administration Guide Direct transfer Allows users to connect two calls to each other without remaining on the line For more information go to the Cisco Unified IP Phone chapter in the Cisco Unified Communications Manager System Guide Directed Call Park Allows a user to transfer an active call to an available directed call park number that the user dials or speed dials A Call Park BLF button indicates whether a directed call park numberis occupied and provides speed dial access to the directed call park number Note If you implement Directd Call Park avoid configuring the Park softkey This prevents users from confusing the two Call Park features For more information go to the Call Park and Directed Call Park chapter in the Cisco Unified Communications Manager Features and Services Guide Directed Call Pickup Allows a user to answer a call that is ringing on a particular directory number For more information go to the Call Pickup chapter in the Cisco Unified Communications Manager Features and Services Guide Distinctive ring Users can customize how their phone indicates an incoming call and a new voice mail message For more information go to the Custom Phone Rings chapter in the Cisco Unified Communications Manager Features and Services Guide Divert Allows a user to transfer a ringing connected or held call directly to a voice messagin
192. ons Manager System Guide e To add a userand phone at the same time cloose User Management gt User Phone Add from Cisco Unified Communications Manager Managing the User Options Web Pages From the User Options web page users can customize and control several phone features and settings For detailed information about the User Options web pages refer toCisco Unified IP Phone 6921 6941 and 6961 Phone Guide Giving Users Access to the User Options Web Pages Before a user can access the User Options web pages you must add the user to the standard Cisco Unified Communications Manager end user group and associate the appropriate phone with the user To add the userto the standard Cisco Unified Communications Manager end user group you must follow these steps Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP oL 19025 01 a 5 19 Chapter5 Configuring Features Templates Services and Users Managing the User Options Web Pages Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Procedure From Cisco Unified Communications Manager Administration choose User Management gt User Groups The Find and List Users window displays Enter the appropriate search criteria and click Find Click the Standard CCM End Users link The User Group Configuration page for the Standard CCM End Users displays Click Add End Users to Group The Find and List Use
193. oor quality when calling digital cell In Cisco Unified Communications Manager you can configure the network to phones using the G 729 protocol use the G 729 protocol the default is G711 When using G 729 calls between an IP phone and a dgital cellular phone will have poor voice quality Use G729 only when absolutely necessary Prolonged broadcast storms cause A prolonged Layer 2 broadcast storm lasting several minutes on the voice IP phones to reset orbe unable to make or VLAN may cause IP phones to reset lose an active call or beunable to initiate answer a call or answer a call Phones may not come up until a broadcast storm ends Moving a network connection from the If you are powering your phone through the network connection you must be phone to a workstation careful if you decide to unplug the phone s network connection and plug the cable into a desktop computer A Caution The computer s network card cannot receive power through the network connection if power comes through the connection the network card can be destroyed To protect a network card wait 10 seconds or longer after unplugging the cable from the phone before plugging it into a computer This delay gives the switch enough time to recognize that there is no longer a phone on the line and to stop providing power to the cable Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP
194. ork On the Cisco Unified IP Phone TFTP enables you to obtain a configuration file specific to the phone type TFTP requires a TFTP server in your network which can be automatically identified from the DHCP server If you want a phone to use a TFTP server other than the one specified by the DHCP server you must manually assign the IP address of the TFTP server by using the Network Configuration menu on the phone For more information go to the Cisco TFTP chapter in the Cisco Unified Communications Manager System Guide User Datagram Protocol UDP UDP is a connectionless messaging protocol for delivery of data packets Cisco Unified IP Phones transmit and receive RTP streams which utilize UDP Related Topics e Understanding Interactions with Other Cisco Unified IP Telephony Products page 2 1 e Understanding the Phone Startup Process page 2 6 e Network Setup Menu page 4 4 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP 1 10 OL 19025 01 _ Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phone 6921 6941 and 6961 E What Features are Supported on the Cisco Unified IP Phone 6921 6941 and 6961 Cisco Unified IP Phones function much like a digital business phone allowing you to place and receive phone calls In addition to traditional telephony features the Cisco
195. ork settings and add them to Cisco Unified Communications Manager you must use the Cisco Unified Communications Manager Administration application to configure telephony features optionally modify phone templates set up services and assign users This chapter provides an overview of these configuration and setup procedures Cisco Unified Communications Manager documentation provides detailed instructions for these procedures To list supported features for all phones or for a particular phone model on your Cisco Unified Communications Manager you can generate a Unified CM Phone Feature List report on Cisco Unified Reporting For suggestions about how to provide users with information about features and what information to provide see Appendix A Providing Information to Users Via a Website For information about setting up phones in non English environments see Appendix B Supporting International Users This chapter includes following topics e Telephony Features Available for the Cisco Unified IP Phone page 5 1 e Join and Direct Transfer Policy page 5 13 e Modifying Phone Button Templates page 5 14 e Configuring Softkey Templates page 5 16 e Setting Up Services page 5 18 e Adding Users to Cisco Unified Communications Manager page 5 19 e Managing the User Options Web Pages page 5 19 Features Available for the Cisco Unified IP Phone After you add Cisco Unified IP Phones to Cisco Unified Communications Manager
196. otfucnfus CISCO Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Text Part Number OL 19025 01 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY The following information is forFCC compliance of Class A devices This equipment has been tesed and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the ins
197. partition b When you configure the second line by assigning a different directory number you must use a previously unassigned and unlisted number The second lineis an intermediary between the original line your listed directory number and your call busy destination such as your voice messaging system 2 On the original line configure the destination for the Call Forward Busy Internal and Call Forward Busy External settings to your second line and the No Answer Ring Duration to a minimum of 10 seconds 3 On the second line configure the standard Call Forward All settings that you would normally use for the original line and set the No Answer Ring Duration to a minimum of 10 seconds Note You will need to assign a programmable button for each listed directory number Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 CHAPTER Customizing the Cisco Unified IP Phone This chapter explains how you customize configuration files and phone ring sounds and how to disable the phone screen to conserve power Ring sounds play when the phone receives a call This chapter includes these topics e Customizing and Modifying Configuration Files page 6 1 e Creating Custom Phone Rings page 6 2 e Configuring the Idle Display page 6 3 e Automatically Disabling the Cisco Unified IP Phone Backlight page 6 4 Customizing and Modifying Configurat
198. r save mode In power save mode the backlight on the screen is not lit when the phone is not in use The phone remains in power save mode for the scheduled duration or until the user lifts the handset or presses any button In the Phone Configuration page on Cisco Unified Communications Administration configure the following parameters e Days Backlight Not Active Specify the days that the backlight remains inactive e Backlight on Time Schedule the time of day that the backlight automatically activates on the days listed in the off schedule e Backlight on Duration Indicates the length of time that the backlight is active once the backlight is enabled by the programmed schedule e Backlight Idle Timeout Defines the period of user inactivity on the phone before the backlight is turned off Footstand If your phone is placed on a table or desk the footstand can be connected to the back of the phone for a higher or lower viewing angle depending on your preference Figure 3 3 illustrates the footstand and the alignment of the tabs on the footstand with the two different sets of holes on the Cisco Unified IP Phone 6921 and 6941 Figure 3 4 illustrates the footstand and the alignment of the tabs on the footstand with the two different sets of holes on the Cisco Unified IP Phone 6961 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP 38 OL 19025 01 Chapter3 S
199. r the Cisco Unified IP Phone 6900 Series e Physical and Operating Environment Specifications page C 1 e Cable Specifications page C 2 e Network and Access Port Pinouts page C 2 Physical and Operating Environment Specifications Table C 1 shows the physical and operating environment specifications for the Cisco Unified IP Phone 6900 Series Table C 1 Physical and Operating Specifications Specification Value or Range Operating temperature 32 to 104 F 0 to 40 C Operating relative humidity 10 to 90 non condensing Storage temperature 14 to 140 F 10 to 60 C Height 7 3 in 18 57 cm Width 5 8 in 14 79 cm Depth 7 1 in 18 05 cm Weight 2 2 lb 1 0 kg Power e 100 240 VAC 50 60 Hz 0 5 A when using the AC adapter e 48 VDC 0 2 A when using the in line power over the network cable Cables Category 3 5 5e for 10 Mbps cables with 4 pairs Category 5 Se for 100 Mbps cables with 4 pairs Note Cables have 4 pairs of wires for a total of 8 conductors Distance Requirements As supported by the Ethernet Specification it is assumedthat the maximum cable length between each Cisco Unified IP Phone and the switch is 100 meters 330 feet OL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP AppendixC Technical Specifications E Cable Specifications Cable Specificat
200. ration page Phone Configuration window value takes precedence e BLF Status Depicts DND Enables DND status to override busy idle state For more information go to the Do Not Disturb chapter in the Cisco Unified Communications Manager Features and Services Guide Fast Dial Service Allows a user to enter a Fast Dial code to place a call Fast Dial codes can be assigned to phone numbers or Personal Address Book entries See Services in this table For more information see Modifying a Phone Button Template for Personal Address Book or Speed Dials page 5 15 Forced authorization codes FAC Controls the types of calls that certain users can place For more nformation go to the Client Matter Codes and Forced Authorization Codes chapter in the Cisco Unified Communications Manager Features and Services Guide Group call pickup Allows a user to answer a call that is ringing on a directory number in another group For more information go to the Call Pickup chapter in the Cisco Unified Communications Manager Features and Services Guide Hold Reversion Limits the amount of time that a call can be on hold before reverting back to the phone that put the call on hold and alerting the user Reverting calls are distinguished from incoming calls by a single ring or beep depending on the new call indicator setting for the line This notification repeats at intervals if not resu
201. rectory entries on the Cisco Unified IP Phone To configure a personal directory users must have access to User Options web pages Make sure that users know how to access their User Options web pages See the How Users Subscribe to Servicesand Configure Phone Features section on page A 2 for details Cisco Unified IP Phone Address Book Synchronizer Make sure to provide users with the installer for this application To obtain the installer choose Application gt Plugins from Cisco Unified Communications Manager Administration and click Download which is located next to the Cisco Unified IP Phone Address Book Synchronizer plugin name When the file download dialog box displays click Save Send the TabSynclInstall exe file to all users who require this application See the Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer section on page A 3 for information about installing the Cisco Unified IP Phone Address Book Synchronizer Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer je Use this tool to synchronize data stored in your Microsoft Windows address book with the Cisco Unified Communications Manager directory and the User Options Personal Address Book Tip Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step7 Step 8 To successfully synchronize the Windows address book with the Personal Address Book all Windows address book users should be enter
202. roduct Documentation which also lists all new and revised Cisco technical documentation at http www cisco com en US docs general whatsnew whatsnew htm1 Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import export transfer and use Delivery of Cisco cryptographic products does not imply third party authority to import export distribute or use encryption Importers exporters distributors and users are responsible for compliance with U S and local country laws By using this product you agree to comply with applicable laws and regulations If you are unable to comply with U S and local laws return this product immediately Further information regarding U S export regulations may be found at http www access gpo gov bis ear ear_data html Document Conventions This document uses the following conventions Convention Description boldface font Commands and keywords are in boldface italic font Arguments for which you supply values are in italics Elements in square brackets are optional xly z Alternative keywords are grouped in braces and separated by vertical bars xly z Optional alternative keywords are grouped in brackets and separated by vertical bars string A nonquoted set of characters Do not use quotation marks araund the string or the string will include the quotation marks s
203. rom the VLAN data traffic Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Cisco Unified IP Phone W You can resolve these issues by isolating the voice traffic onto a separate VLAN The switch port that the phone is connected to would be configured to have separate VLANs for carrying e Voice traffic to and from the IP phone auxiliary VLAN on the Cisco Catalyst 6000 series for example e Data traffic to and from the PC connected to the switch through the access port of the IP phone native VLAN Isolating the phones on a separate auxiliary VLAN increases the quality of the voice traffic and allows a large number of phones to be added to an existing network where there are not enough IP addresses for each phone For more information refer to the documentation included with a Cisco switch You can also access switch information at this URL http cisco com en US products hw switches index html Related Topics e Understanding the Phone Startup Process page 2 6 e Network Setup Menu page 4 4 Providing Power to the Cisco Unified IP Phone The Cisco Unified IP Phone 6921 6941 and 6961 can be powered with external power or with Power over Ethernet PoE External power is provided through a separate power supply PoE is provided by a switc
204. rs window displays Use the Find User drop down list boxes to find the end users that you want to add and click Find A list of end users that matches your search criteria displays In the list of records that display click the check box next to the users that you want to add to this user group If the list comprises multiple pages use the links at the bottom to see more results Note Step 8 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 The list of search results does not display end users that already belong to the user group Click Add Selected To associate phones with the user you must follow these steps Procedure From Cisco Unified Communications Manager Administration choose User Management gt End User The Find and List Users window displays Enter the appropriate search criteria and click Find In the list of records that display click the link for the user Click Device Association The User Device Association window displays Enter the appropriate search criteria and click Find Choose the device that you want to associate with the end user by checking the box to the left of the device Click Save Selected Changes to associate the device with the end user From Related Links drop down list box in the upper right corner of the window select Back to User and click Go The End User Configuration window displays and the associated devices that you chose display in the Contro
205. rt security choose a non secure profile OL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP E Appendix D Basic Phone Administration Steps Configuring the Phone c d To identify the settings that are contained in the profile choose System gt Security Profile gt Phone Security Profile amp Note The security profile chosen should be based on the overall security strategy of the company In the Extension Information pane of this window check the Enable Extension Mobility box if this phone supports Cisco Extension Mobility Click Save Step2 Configure line settings On the Phone Configuration window click Line 1 on the left pane of the window The Directory Number Configuration window appears In the Directory Number field enter a valid number that can be dialed amp Note This field should contain the same number that appears in the Telephone Number field on the User Configuration window Example 26640 is the directory number of user John Doe in the example above From the Route Partition drop down list choose the partition to which the directory number belongs If you do not want to restrict access to the directory number choose lt None gt for the partition From the Calling Search Space drop down list Directory Number Settings pane of the Directory Number Configuration window choose the appropr
206. s Guide Barge and Privacy chapter Private Line Automated Ringdown PLAR The Cisco Unified Communications Manager administrator can configure a phone number that the Cisco Unified IP Phone dials as soon as the handset goes off hook This can be useful for phones that are designated for calling emergency or hotline numbers For more information go to the Directory Number Configuration chapter in the Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 Chapter 5 Configuring Features Templates Services and Users Table 5 1 Feature Telephony Features Available for the Cisco Unified IP Phone Description Telephony Features for the Cisco Unified IP Phone continued Configuration Reference Programmable Feature Buttons The administrator can assign features such as New Call Call Back and Forward All etc to line buttons For more information refer to e Cisco Unified Communications Manager System Guide Cisco Unified IP Phone chapter e Cisco Unified Communications Manager Administration Guide Phone Button Template Configuration chapter Quality Reporting Tool QRT Allows users to submit information about problem phone calls by pressing a button QRT can be configured for ether of twouser modes dependin
207. s Manager Database page 2 7 parameters for connecting to Cisco e Resolving Startup Problems page 9 1 Unified Communications Manager and other information for the phone 7 Contacting Cisco Unified Communications Manager Resolving Startup Problems page 9 1 The configuration file defines how the Cisco Unified IP Phone communicates with Cisco Unified Communications Manager and provides a phone with its load ID After obtaining the file from the TFTP server the phone attempts to make a connection to the highest priority Cisco Unified Communications Manager on the list If the phone was manually added to the database Cisco Unified Communications Manager identifies the phone If the phone was not manually added to the database and auto registration is enabled in Cisco Unified Communications Manager the phone attempts to auto register itself in the Cisco Unified Communications Manager database Adding Phones to the Cisco Unified Communications Manager Database Before installing the Cisco Unified IP phone you must choose a method for adding phones to the Cisco Unified Communications Manager database Be aware that each phone type requires a fixed number of device license units and the number of unit licenses that are available on the server may impact phone registration For more information on licensing go to the Licenses for Phones section in the Cisco Unified Communications Manager System Guide These sections descri
208. s Manager Phone configuration window For multiple phones simultaneously URL Idle Time field on the Cisco Unified Communications Manager Enterprise Parameters configuration window or the Idle Timer field in the Bulk Administration Tool BAT From a phone you can see settings for the idle display XML service URL and the length of time that the phone is not used before this service is invoked To see these settings choose Settings gt Device Configuration and scroll to the Idle URL and the Idle URL Time parameters Automatically Disabling the Cisco Unified IP Phone Backlight To conserve power and ensure the longevity of the phone screen backlight you can set the backlight to turn off when it is not needed You can configure settings in Cisco Unified Communications Manager Administration to turn off the backlight at a designated time on some days and all day on other days For example youmay choose to turn off the backlight after business hours on weekdays and all day on Saturdays and Sundays You can take any of these actions to turn on the backlight any time it is off e Press any button on the phone The phone takes the action designated by that button in addition to turning on the backlight e Lift the handset When you turn the backlight on it remains on until the phone has remained idle for a designated length of time then it turns off automatically Table 6 1 explains the Cisco Unified Communications Manager Administration
209. s to display the desired menu e Usethe navigation bar to select the desired menu and then press the Select button e Use the keypad on the phone to enter the number that corresponds to the menu Step5 To display a submenu repeat Step 4 Step6 To exit a menu press the Exit softkey Related Topics e Unlocking and Locking Options page 4 3 e Editing Values page 4 3 e Network Setup Menu page 4 4 e IPv4 Setup Menu Options page 4 6 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP 4 2 OL 19025 01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone W Unlocking and Locking Options You can apply a password to the phone so that no changes can be made to the administrative options on the phone without the password being entered on the Admin Settings phone screen To apply a password to the phone in Cisco Unified Communications Manager administration navigate to the Common Phone Profile Configuration window Device gt Device Settings gt Common Phone Profile Enter a password in the Local Phone Unlock Password option Apply the password to the common phone profile that the phone uses Related Topics Editing Values amp Displaying a Configuration Menu page 4 2 Editing Values page 4 3 Network Setup Menu page 4 4 IPv4 Setup Menu Options page 4 6 When you edit the value of an option
210. sco Unified Communications Manager 7 1 SCCP oL 19025 01 EN Chapter3 Setting Up the Cisco Unified IP Phone E Installing the Cisco Unified IP Phone Figure 3 1 Cisco Unified IP Phone 6921 and 6941 Cable Connections 192762 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP 3 6 OL 19025 01 Chapter3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone W Figure 3 2 Cisco Unified IP Phone 6961 Cable Connections 1 DC adaptor port DC48V JB JAccess port 10 100 PC connection 2 AC to DC power supply optional 6 Handset connection 3 AC power wall plus optional 7 Analog headset connection optional 4 iNetwork port 10 100 SW connection IEEE 8 802 3af power enabled Related Topics e Footstand page 3 8 e Verifying the Phone Startup Process page 3 12 e Configuring Startup Network Settings page 3 13 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP oL 19025 01 E Chapter3 Setting Up the Cisco Unified IP Phone E Reducing Power Consumption on the Phone Reducing Power Consumption on the Phone You can reduce the amount of energy that the Cisco Unified IP Phone 6921 6941 and 6961 consumes by scheduling when the phone goes into powe
211. sco Unified IP Phone Choose Contacts to search the corporate directory or the user s personal directory e From a Microsoft Windows application Users can use the TABSynch tool to synchronize their PABs with Microsoft Windows Address Book WAB Customers who want to use the Microsoft Outlook Address Book OAB should begin by importing the data from the OAB into the Windows Address Book WAB TabSync can then be used to synchronize the WAB with Personal Directory To ensure that Cisco IP Phone Address Book Synchronizer users have access only to end user data that pertains to them activate the Cisco UXL Web Service in Cisco Unified Serviceability To configure Personal Directory from a web browsers users must access their User Options web pages You must provide users with a URL and login information To synchronize with Microsoft Outlook users must install the TABSynch utility provided by you To obtain the TABSynch software to distribute to users choose Application gt Plugins from Cisco Unified Communications Manager Administration then locate and click Cisco IP Phone Address Book Synchronizer Modifying Phone Button Templates Phone button templates let you assign speed dials and call handling features to programmable line buttons Call handling features that can be assigned to buttons include call forward hold and conference Ideally you modify templates before registering phones on the network In this way you can access
212. ssigned IP address subnet and gateway IP addresses subnets and gateways identifications are automatically assigned if you are using the Cisco Unified IP Phone with Dynamic Host Configuration Protocol DHCP If you are not using DHCP you must manually assign these properties to each phone locally Real Time Transport Protocol RTP RTP is astandard protocol for transporting real time data such as interactive voice and video over data networks Cisco Unified IP Phones use the RTP protocol to send and receive real time voice traffic from other phones and gateways Real Time Control Protocol RTCP RTCP works in conjunction with RTP to provide QoS data such as jitter latency and round trip delay on RTP streams RTCP is disabled by default but you can enable it on a per phone basis by using Cisco Unified Communications Manager Skinny Client Control Protocol SCCP SCCP includesa messaging set thatallows communications between call control servers and endpoint clients such as IP Phones SCCP is proprietary to Cisco Systems Cisco Unified IP Phone 6921 6941 and 6961 use SCCP version 15 for call control Transmission Control Protocol TCP TCP is a connection oriented transport protocol Cisco Unified IP Phones use TCP to connect to Cisco Unified Communications Manager and to access XML services Trivial File Transfer Protocol TFTP TFTP allows you to transfer files over the netw
213. sure that DNS is configured to do reverse look ups Cisco CallManager and TFTP Services Are Not Running Step 1 Step 2 Step 3 Step 4 If the Cisco CallManager or TFTP services are not running phones may not be able to start up properly However in such a situation it is likely that you are experiencing a system wide failure and other phones and devices are unable to start up properly If the Cisco CallManager service is not running all devices on the network that rely on it to make phone calls will be affected If the TFTP service is not running many devices will not be able to start up successfully To start a service follow these steps Procedure From Cisco Unified Communications Manager Administration choose Cisco Unified Serviceability from the Navigation drop down list and click Go Choose Tools gt Control Center Feature Services Choose the primary Cisco Unified Communications Manager server from the Server drop down list The window displays the service names for the server that you chose the status of the services and a service control panel to start or stop a service If a service has stopped click its radio button and then click the Start button The Service Status symbol changes from a square to an arrow Note A service must be activated before it can be started or stopped To activate a service choose Tools gt Service Activation Creating a New Configuration File If you continue to h
214. t router locally on the phone choose Applications gt Admin Settings gt Network Setup gt IPv4 Setup To disable DHCP and manually set an IP address a To disable DHCP set DHCP Enabled to No b Enter the static IP address for phone c Enter the subnet mask d Enter the default router IP addresses e Set Alternate TFTP Sever to Yes and enter the IP address for TFTP Server 1 You must also enter the domain name where the phone resides by Choosing Applications gt Admin Settings gt Network Configuration 5 Make calls with the Cisco Unified IP Phone Refer to Cisco Unified IP Phone 6921 6941 and 6961 Verifies that the phone and features work correctly ue Nar Cisco Unified Communications Manager 6 Provide information to end users about how to use See Appendix A Providing Information to Users Via a their phones and how to configure their phone options Website Ensures that users have adequate information to successfully use their Cisco Unified IP Phones Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP oL 19025 01 EIN Chapter1 An Overview of the Cisco Unified IP Phone Hs Terminology Differences Terminology Differences Table 1 8 highlights some of the important differences in terminology that is used in these documents e Cisco Unified IP Phone 6921 6941 and 6961 User Guide for Cisco Unified Communications
215. tems Item Description MAC Address Media Access Control MAC address of the phone Host Name Unique fixed name that is automatically assigned to the phone based on its MAC address Phone DN Directory number assigned to the phone App Load ID Identifier of the firmware running on the phone Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP oL 19025 01 EN Chapter8 Monitoring the Cisco Unified IP Phone Remotely E Network Setup Table 8 1 Device Information Area Items continued Item Description Boot Load ID Identifier of the factory installed load running on the phone Hardware Revision Revision value of the phone hardware Serial Number Unique serial number of the phone Model Number Model number of the phone Message Waiting Indicates if there is a voice message waiting on the primary line for this phone UDI Displays the following Cisco Unique Device Identifier UDI information about the phone e Device Type Indicates hardware type For example phone displays for all phone models e Device Description Displays the name of the phone associated with the indicated model type e Product Identifier Specifies the phone model e Version Identifier Represents the hardware version of the phone e Serial Number Displays the unique serial number of the phone Time Time obtained from the Date Time Group in Cisco
216. the neighbor device discovered by CDP protocol CDP Neighbor Port Neighbor device port to which the phone is connected discovered by CDP protocol Port Information Speed and duplex information IPv4 Information on the DHCP status Device Logs The following device logs hyperlinks on a phone s web page provide information you can use to help monitor and troubleshoot the phone To access a device log area access the web page for the phone as described in the Accessing the Web Page for a Phone section on page 8 2 Console Logs Includes hyperlinks to individual log files The console log files include debug and error messages received on the phone Core Dumps lIncludes hyperlinks to individual dump files The core dump files include data from a phone crash Status Messages Displays up to the 10 most recent status messages that the phone has generated since it was last powered up You can also see this information from the Status Messages screen on the phone Table 7 2 describes the status messages that can appear Debug Display Displays debug messages that might be useful to Cisco TAC if you require assistance with troubleshooting Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP 8 8 OL 19025 01 Chapter8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics W Streaming Statistics A Cisco Unified
217. tically add a Cisco Unified IP Phone to the Cisco Unified Communications Manager database when you physically connect the phone to your IP telephony network During auto registration Cisco Unified Communications Manager assigns the next available sequential directory number to the phone e Quickly enter phones into the Cisco Unified Communications Manager database and modify any settings such as the directory numbers from Cisco Unified Communications Manager e Move auto registered phones to new locations and assign them to different device pools without affecting their directory numbers Note Cisco recommends you use auto registration to add less than 100 phones to your network To add more than 100 phones to your network use the Bulk Administration Tool BAT See the Adding Phones with BAT section on page 2 10 Auto registration is disabled by default In some cases you might not want to use auto registration for example if you want to assign a specific directory number to the phone For information about enabling auto registration go to the Enabling Auto Registration section in the Cisco Unified Communications Manager Administration Guide Note When you configure the cluster for mixed mode through the Cisco CTL client auto registration is automatically disabled When you configure the cluster for non secure mode through the Cisco CTL client auto registration is automatically enabled Cisco Unified IP Phone
218. tically made to the phone s configuration file Configuration files also contain information about which image load the phone should be running If this image load differs from the one currently loaded on a phone the phone contacts the TFTP server to request the required load files A phone accesses a default configuration file named Xm1Default cnf xml from the TFTP server when the following conditions exist e You have enabled auto registration in Cisco Unified Communications Manager e The phone has not been added to the Cisco Unified Communications Manager database e The phone is registering for the first time If auto registration is not enabled and the phone has not been added to the Cisco Unified Communications Manager database the phone registration request will be rejected and display a blank screen If the phone has registered before the phone will access the configuration file named SEPmac_address cnf xml where mac_address is the MAC address of the phone The filenames are derived from the MAC address and description fields in the Phone Configuration window of Cisco Unified Communications Manager Administration The MAC address uniquely identifies the phone For more information on phone configuration settings go to the Cisco Unified IP Phone Configuration chapter in the Cisco Unified Communications Manager Administration Guide I OL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Uni
219. tions Manager 7 1 SCCP 2 4 OL 19025 01 _ Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Phone Configuration Files i Obtaining Additional Information about Power For related information about power refer to the documents shown in Table 2 2 These documents provide information about the following topics e Cisco switches that work with the Cisco Unified IP Phone 6921 6941 and 6961 e The Cisco IOS releases that support bidirectional power negotiation e Other requirements and restrictions regarding power Table 2 2 Related Documentation for Power Document Topics URL Cisco Unified IP Phone Power _ http www cisco com en US products ps695 1 index html Injector PoE Solutions http www cisco com en US netsol ns340 ns3 94 ns147 ns412 net working solutions package html Cisco Catalyst Switches http cisco com en US products hw switches index html Integrated Service Routers http www cisco com en US products hw routers index html Cisco IOS Software http www cisco com en US products sw iosswrel products_ios_ cisco ios software category _home html Understanding Phone Configuration Files Configuration files for a phone are stored on the TFTP server and define parameters for connecting to Cisco Unified Communications Manager In general any time you make a change in Cisco Unified Communications Manager that requires the phone to be reset a change is automa
220. tions Manager System Guide Call forward all loop Prevents a user from configuring a Call Forward For more information go to the Cisco prevention All destination directly on the phone that creates a Unified IP Phone chapter in the Cisco Unified Call Forward All loop or that creates a Call Communications Manager System Guide Forward All chain with more hops than the existing Forward Maximum Hop Count service parameter allows i Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 5 3 Chapter 5 Configuring Features Templates Services and Users E Telephony Features Available for the Cisco Unified IP Phone Table 5 1 Feature Description Telephony Features for the Cisco Unified IP Phone continued Configuration Reference Call forward configurable display Allows you to specify information that appears on a phone when a call is forwarded This information can include the caller name caller number redirected number and original dialed number For more information refer to the following e Cisco Unified Communications Manager Administration Guide Directory Number Configuration chapter e Cisco Unified Communications Manager System Guide Cisco Unified IP Phone chapter Call forward destination override Allows you to override Call Forward All CFA in cases where the CFA target pl
221. to the definition names You must include the required DisplayName and FileName for each phone ring type e DisplayName defines the name of the custom ring for the associated PCM file that will display on the Ring Type menu of the Cisco Unified IP Phone e FileName specifies the name of the PCM file for the custom ring to associate with DisplayName Note The DisplayName and FileName fields must not exceed 25 characters This example shows a DistinctiveRinglist xml file that defines two phone ring types lt CiscoIPPhoneRingList gt lt Ring gt lt DisplayName gt Analog Synth 1 lt DisplayName gt lt FileName gt Analog1 raw lt FileName gt lt Ring gt lt Ring gt lt DisplayName gt Analog Synth 2 lt DisplayName gt lt FileName gt Analog2 raw lt FileName gt lt Ring gt lt CiscoIPPhoneRingList gt Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 _ Chapter 6 Customizing the Cisco Unified IP Phone Configuring the Idle Display E PCM File Requirements for Custom Ring Types The PCM files for the rings must meet the following requirements for proper playback on Cisco Unified IP Phones e Raw PCM no header e 8000 samples per second e 8 bits per sample e uLaw compression e Maximum ring size 16080 samples e Minimum ring size 240 samples e Number of samples in the ring is evenly divisible by 240 e Ring star
222. truction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case users will be required to correct the interference at their own expense The following information is for FCC compliance of Class B devices The equipment described in this manual generates and may radiate radio frequency energy If it is not installed in accordance with Cisco s installation instructions it may cause interference with radio and television reception This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules These specifications are designed to provide reasonable protection against such interference in a residential installation However there is no guarantee that interference will not occur in a particular installation Modifying the equipment without Cisco s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices In that event your right to use the equipment may be limited by FCC regulations and you may be required to correct any interference to radio or television communications at your own expense You can determine whether your equipment is causing interference by turning it off If the interference stops it was probably caused by the Cisco equipment or one of its peripheral dev
223. ts and ends at the zero crossing e To create PCM files for custom phone rings you can use any standard audio editing packages that support these file format requirements Configuring a Custom Phone Ring Step 1 Step 2 Step 3 Step 4 To create custom phone rings for the Cisco Unified IP Phone follow these steps Procedure Create a PCM file for each custom ring one ring per file Ensure the PCM files comply with the format guidelines that are listed in the PCM File Requirements for Custom Ring Types section on page 6 3 Upload the new PCM files that you created to the Cisco TFTP server for each Cisco Unified Communications Manager in your cluster For more information see the Software Upgrades chapter in the Cisco Unified Communications Operating System Administration Guide Use an text editor to edit the DistinctiveRinglist xml file See the DistinctiveRingList File Format Requirements section on page 6 2 for information about how to format this file and for a sample DistinctiveRinglist xml file Save your modifications and close the DistinctiveRinglist xml file To cache the new DistinctiveRinglist xml file stop and start the TFTP service by using Cisco Unified Serviceability or disable and re enable the Enable Caching of Constant and Bin Files at Startup TFTP service parameter located in the Advanced Service Parameters Configuring the Idle Display You can specify an idle display text only te
224. uplicate IP Another device is using the IP address assigned to the phone e Ifthe phone has a static IP address verify that you have not assigned a duplicate IP address See the Network Setup Menu section on page 4 4 section for details e Ifyou are using DHCP check the DHCP server configuration Error update locale One or more localization files could not be found in the TFTPPath directory or were not valid The locale was not changed From Cisco Unified Operating System Administration check that the following files are located within subdirectories in the TFTP File Management e Located in subdirectory with same name as network locale tones xml e Located in subdirectory with same name as user locale glyphs xml dictionary xml kate xml File not found The phone cannot locate on the TFTP server the phone load file that is specified in the phone configuration file From Cisco Unified Operating System Administration make sure that the phone load file is on the TFTP server and that the entry in the configuration file is correct IP address released The phone has been configured to relese its IP address The phone remains idle until it is power cycled or you reset the DHCP address See the Network Setup Menu section on page 4 4 for details Load ID incorrect Load ID of the software file is of the wrong type Check the load ID assigned to the phone from Cis
225. uration file may be damaged See the Creating a New Configuration File section on page 9 4 for assistance For more information on licensing go to the Licenses for Phones section in the Cisco Unified Communications Manager System Guide Symptom Cisco Unified IP Phone Unable to Obtain IP Address If a phone is unable to obtain an IP address when it starts up the phone may be not be on the same network or VLAN as the DHCP server or the switch port to which the phone is connected may be disabled Make sure that the network or VLAN to which the phone is connected has access to the DHCP server and make sure that the switch port is enabled I OL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP Chapter9 Troubleshooting and Maintenance E Cisco Unified IP Phone Resets Unexpectedly Cisco Unified IP Phone Resets Unexpectedly If users report that their phones are resetting during calls or while idle on their desk you should investigate the cause If the network connection and Cisco Unified Communications Manager connection are stable a Cisco Unified IP Phone should not reset on its own Typically a phone resets if it has problems connecting to the Ethernet network or to Cisco Unified Communications Manager These sections can help you identify the cause of a phone resetting in your network e Verifying the Physical Connection page 9 6 e Identifyin
226. ush e Use the included screws and a 2 Phillips head screwdriver to attach the bracket to the wall The following figure shows the steps to mount the wall bracket Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 N Appendix F Cisco Unified IP Phone Non Lockable Wall Mount E ADA Non Lockable Wall Mount Kit for 6900 Series Figure F 4 Mount the Wall Bracket A te h uP Mark mounting Level wall holes through bracket on wall 5 N bracket on wall we Screw bracket Insert anchors to wall using into wall Phillips head screws l el nee DQ 345755 Step2 Attach the phone bracket to the IP phone a Detach the handset cord and headset cord if there is a headset power cord and any other attached cords from the base of the phone b Remove the label covers that are concealing the screw holes c Attach the phone bracket by inserting the tabs into the mounting tabs on the phone The phone ports should be accessible through the holes in the bracket d Secure the phone bracket to the IP Phone with the machine screws e Thread the handset cord and headset cord if using one Reattach the cords and seat them in the clips incorporated into the phone body The following figure shows how to attach the
227. ve collected MAC addresses in Cisco Unified Communications Manager Administration choose Device gt Phone and click Add New to begin For complete instructions and conceptual information about Cisco Unified Communications Manager go to the Cisco Unified Communications Manager Overview chapter in the Cisco Unified Communications Manager System Guide Related Topics e Adding Phones with Auto Registration page 2 8 e Adding Phones with Auto Registration and TAPS page 2 9 e Adding Phones with BAT page 2 10 Adding Phones with BAT Cisco Unified Communications Manager Bulk Administration Tool BAT enables you to perfom batch operations including registration on multiple phones To access BAT choose Bulk Administration drop down menu in Cisco Unified Communications Manager Administration To add phones by using BAT only not in conjunction with TAPS you can use the MAC address for each phone or dummy MAC addresses if you have a large number of new phones For information about determining a MAC address see the Determining the MAC Address for a Cisco Unified IP Phone section on page 2 10 For detailed instructions about using BAT go to the Bulk Administration chapter in the Cisco Unified Communications Manager Administration Guide Related Topics e Adding Phones with Auto Registration page 2 8 e Adding Phones with Auto Registration and TAPS page 2 9 e Adding Phones with Cisco Unified Communications Manager Adm
228. ve the phone become operational without your needing to manually assign an IP address or to configure additional network parameters DHCP is enabled by default If disabled you must manually configure the IP address subnet mask gateway and a TFTP server on each phone locally Cisco recommends that you use DHCP custom option 150 With this method you configure the TFTP server IP address as the option value For additional supported DHCP configurations go to the Dynamic Host Configuration Protocol chapter and the Cisco TFTP chapter in the Cisco Unified Communications Manager System Guide Note If you cannot use option 150 you may try using DHCP option 66 Hypertext Transfer Protocol HTTP HTTP is the standard way of transferring information and moving documents across the Internet and the web Cisco Unified IP Phones use HTTP for the XML services and for troubleshooting purposes I OL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP Chapter1 An Overview of the Cisco Unified IP Phone WE What Networking Protocols are Used Table 1 4 Networking Protocol Purpose Supported Networking Protocols on the Cisco Unified IP Phone continued Usage Notes Internet Protocol IP IP is a messaging protocol that addresses and sends packets across the network To communicate using IP network devices must have an a
229. vice Settings gt Common Phone Profile You can use the search field s in conjunction with the Find button to find all configured common phone profiles and their current settings Calling Search Space From the drop down list box choose the appropriate calling search space CSS A calling search space comprises a collection of partitions analogous to a collection of available phone books that are searched to determine how a dialed number should be routed The calling search space for the device and the calling search space for the directory number get used together The directory number CSS takes precedence over the device CSS amp Note Calling Search Spaces are defined on the Calling Search Space Configuration window of Cisco Unified Communications Manager Administration Calling routing gt Class of Control gt Calling Search Space You can use the searchfield s in conjunction with the Find button to find all configured Calling Search Spaces and their current settings Location Choose the appropriate location for this Cisco Unified IP Phone Owner User ID From the drop down menu choose the user ID of the assigned phone user b In the Protocol Specific Information pane of this window choose a Device Security Profile from the drop down list To enable security features for a phone you must configure a new security profile for the device type and protocol and apply it to the phone If the phone does not suppo
230. xt file size should not exceed 1M bytes that appears on the phone LCD screen The idle display is an XML service that the phone invokes when the phone has been idle not in use for a designated period and no feature menu is open For detailed instructions about creating and displaying the idle display refer to Creating Idle URL Graphics on Cisco Unified IP Phone at this URL oL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP Chapter6 Customizing the Cisco Unified IP Phone E Automatically Disabling the Cisco Unified IP Phone Backlight http www cisco com en US products sw voicesw ps556 products_tech_note09186a00801c0764 shtml In addition you can refer to Cisco Unified Communications Manager Administration Guide or to Cisco Unified Communications Manager Bulk Administration Guide for the following information e Specifying the URL of the idle display XML service Fora single phone lIdle field on the Cisco Unified Communications Manager Phone configuration window For multiple phones simultaneously URL Idle field on the Cisco Unified Communications Manager Enterprise Parameters configuration window or the Idle field in the Bulk Administration Tool BAT e Specifying the length of time that the phone is not used before the idle display XML service is invoked Fora single phone Idle Timer field on the Cisco Unified Communication
231. you can add functionality to the phones Table 5 1 includes a list of supported telephony features many of which you can configure using Cisco Unified Communications Manager Administration The Reference column lists Cisco Unified Communications Manager and other documentation that contains configuration procedures and related information I OL 19025 01 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP Chapter 5 Configuring Features Templates Services and Users E Telephony Features Available for the Cisco Unified IP Phone For information about using most of these features on the phone refer to Cisco Unified IP Phone 6921 6941 and 6961 User Guide for Cisco Unified Communications Manager 7 1 Note Table 5 1 Feature Cisco Unified Communications Manager Administration also provides several service parameters that you can use to configure various telephony functions For more information on accessing and configuring service parameters refer to Cisco Unified Communications Manager Administration Guide For more information onthe functions of a service sdect the name of the parameter or he question mark help button in the Service Parameter Configuration window Telephony Features for the Cisco Unified IP Phone Description Configuration Reference Abbreviated dialing Allows users to speed dial a phone number by entering an assigned ind

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