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Cisco Systems 96 Network Router User Manual

1. http www cisco com en US products products_security_vulnerability_policy ht ml From this site you can perform these tasks e Report security vulnerabilities in Cisco products e Obtain assistance with security incidents that involve Cisco products e Register to receive security information from Cisco A current list of security advisories and notices for Cisco products is available at this URL http www cisco com go psirt If you prefer to see advisories and notices as they are updated in real time you can access a Product Security Incident Response Team Really Simple Syndication PSIRT RSS feed from this URL http www cisco com en US products products_psirt_rss_feed html Reporting Security Problems in Cisco Products Cisco is committed to delivering secure products We test our products internally before we release them and we strive to correct all vulnerabilities quickly If you think that you might have identified a vulnerability in a Cisco product contact PSIRT e Emergencies security alert cisco com Cisco 836 Router and SOHO 96 Router Hardware Installation Guide gem 78 15281 02 Preface Je Obtaining Technical Assistance W e Nonemergencies psirt cisco com Tip We encourage you to use Pretty Good Privacy PGP or a compatible product to encrypt any sensitive information that you send to Cisco PSIRT can work from encrypted information that is compatible with PGP versions 2 x throug
2. Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78 15281 02 Chapter2 Installation Mounting the Router W Step8 Select Start Run and type winipcfg in the Open field of the Run window When the IP Config window appears click Release to release the PC s IP address Then click Renew to renew the PC s IP address Alternatively open the Run window and enter ipconfig release to release the PC s IP address Then enter ipconfig renew to renew the IP address of the PC Step 9 Open a web browser on the PC and connect to a website The router installation is complete when you have connected to a website Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78 15281 02 PE Chapter2 Installation W Mounting the Router Cisco 836 Router and SOHO 96 Router Hardware Installation Guide gn 78 15281 02 CHAPTER Troubleshooting This chapter describes symptoms of problems that could occur with the Cisco 836 or Cisco SOHO 96 routers identifies the likely underlying problems and provide steps for solving the problems The problems are grouped as follows Problems during first startup Problems after router is running For information about problems that could occur with the software refer to the Cisco 800 Series Routers Software Configuration Guide Before You Call Your Cisco Reseller Some of the solutions in this chapter instruct you to contact your Cisco reseller B
3. troubleshooting tips configuration examples customer case studies certification and training information and links to scores of in depth online resources You can access Packet magazine at this URL http www cisco com packet e iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue streamline their business and expand services The publication identifies the challenges facing these companies and the technologies to help solve them using real world case studies and business strategies to help readers make sound technology investment decisions You can access iQ Magazine at this URL http www cisco com go iqmagazine e Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing developing and operating public and private internets and intranets You can access the Internet Protocol Journal at this URL http www cisco com ipj e World class networking training is available from Cisco You can view current offerings at this URL http www cisco com en US learning index html Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78 15281 02 CHAPTER 1 Product Overview The Cisco 836 router and the Cisco SOHO 96 router are asymmeric digital subscriber line ADSL over integrated service digital network ISDN routing devices These routers ha
4. Router Web Setup to Configure the Router Step 1 Step 2 Step 3 Cisco strongly recommends that inexperienced network administrators use the Cisco Router Web Setup application that has been installed on the router To use this application complete the following steps Start or restart one of the PCs connected to the router through Ethernet port 1 2 3 or 4 Open a web browser Make sure that your browser is set to work in online mode H e In Internet Explorer click the File menu and verify that the work offline option is unchecked e In Netscape the default selection in the File menu is set to work online Enter the universal resource locator URL http 10 10 10 1 The CRWS home page will appear in one or two minutes 78 15281 02 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide J Chapter2 Installation W Mounting the Router P Tip Step 4 Step 5 Step 6 Step 7 If the CRWS home page does not appear when you enter the URL http 10 10 10 1 test the connection between the PC and the router by doing the following 1 Check that the OK LED on the router is on and check the cable connection between the router and the PC 2 Ifthe CRWS home page still does not appear verify that the web browser s work offline option is disabled 3 Ifthe web page still does not appear verify that your PC is automatically configured to receive an IP address Follow the ins
5. a Cisco 836 router but it also applies to the Cisco SOHO 96 router The connection steps apply to both the Cisco 836 router and the Cisco SOHO 96 router Warning Do not work on the system or connect or disconnect cables during periods of lightning activity Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78 15281 02 PE Chapter 2 Installation W installing the Router Figure 2 2 Connecting an ADSL Line to a Wall Jack 1 One end of the ADSL over 4 RJ 11 end of the ADSLoISDN ISDN ADSLoISDN cable cable that connects to the that connects to the splitter ADSLoISDN port on the router 2 ADSL splitter provided by 5 Other end of the unshielded ADSL service provider Category 5 cable that connects to the wall jack 3 RJ 11 end of an unshielded Category 5 cable that connects to splitter amp Note The user has to provide the unshielded Category 5 cable to connect to the splitter Cisco 836 Router and SOHO 96 Router Hardware Installation Guide ze E 78 15281 02 Chapter2 Installation Step 1 Step 2 Step 3 Installing the Router W Perform the following steps to connect the ADSL line to a cable wall jack Connect the RJ 11 end of the ADSL over ISDN cable to the ADSLoISDN port on the router Connect the other RJ 11 end of the ADSL over ISDN cable to the splitter s local ADSL connector port Connect the unshielded Category 5 cable from the sp
6. mount the router on a wall follow the steps given after Figure 2 7 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide Ea 78 15281 02 Chapter2 Installation Mounting the Router Hi Figure 2 7 Mounting the Router on a Wall Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78 15281 02 a 2 45 Chapter2 Installation W Mounting the Router Step 1 Step 2 Step 3 Two number six 3 4 in screws Maximum distance between the router and the power supply 6 ft 1 8 m Distance between the two screws 7 5 8 in 19 35 cm Horizontal surface for placing the power supply Cisco 836 router Distance between the screw and the wall 1 8 in 0 32 cm 4 Mounting brackets Perform the following steps to mount the router on the wall Secure two screws 7 5 8 inches 19 35 centimeters apart into a wall and 1 8 inch 0 32 centimeter from the wall Hang the router on the screws as shown in Figure 2 8 Place the power supply on a horizontal surface Configuring the Router When you finish installing the router you must configure the router software First check the PC configurations to ensure that all the connected PCs will be able to communicate with the router Then configure the router software using the web interface Checking the PC Configuration Each PC that is connected to the router must be configured to use TCP IP and to obtain i
7. network service provider Note There are RJ 45 connectors at both ends of the default orange ISDN S T cable used in the preceding procedure However an RJ 45 to RJ 11 ISDN S T cable is available upon request if the wall jack at the site requires an RJ 11 connector Contact your router reseller for the appropriate cable Note The cable for connecting the NT1 box to the splitter is not included in the accessory kit The user must provide this cable Using the Router LEDs to Check Links Use the LEDs on the front of the router to check the links between the router and any attached Ethernet devices or telephone See Table 1 2 on page 1 5 to verify the link status of devices attached to the Cisco 836 and Cisco SOHO 96 routers Cisco 836 Router and SOHO 96 Router Hardware Installation Guide e 78 15281 02 Chapter2 Installation Mounting the Router W Mounting the Router You can mount the router on one of the following surfaces e Table or other horizontal surface e Wall or other vertical surface Mounting on a Table Place the router firmly on a table and perform the tasks identified in the Installing the Router section on page 2 33 A Caution Do not cover or obstruct the router vents which are located on the sides of the router If the vents are covered or obstructed overheating could occur and cause damage to the router Mounting on a Wall You can mount the router on a wall or o
8. you must not connect the port to a public network that follows the European Union standards Connecting the port to this type of public network can cause severe injury or damage to your router Installing the Router To install the router you need to perform the following tasks in the following order 1 Connect the Ethernet devices to the router 2 Connect the ADSL line 3 Connect a terminal or PC to the configuration port of the router if you are troubleshooting or configuring the router by using the command line interface CLI 4 Connect the router to the power source and turn on the router 5 Verify the links using the router LEDs Connecting Ethernet Devices You can use a cable to connect an Ethernet devices to the router s LAN port Connecting a Server PC or Workstation Follow the steps given after Figure 2 1 to connect the router to a PC with an Ethernet network interface card NIC installed or to connect a server or workstation to the router Figure 2 1 shows a Cisco 836 router but it also applies to a Cisco SOHO 96 router The procedure applies to both the Cisco 836 router and the Cisco SOHO 96 router The Ethernet port on the Cisco 836 router and the Cisco SOHO 96 router supports the auto crossover function whose autosensing ability allows the router to connect automatically to the hub or PC 78 15281 02 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 7 Chapter 2 Installa
9. Cisco SYSTEMS Cisco 836 Router and SOHO 96 Router Hardware Installation Guide Corporate Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Customer Order Number DOC 7811438 Text Part Number 78 15281 02 WS THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY The following information is for FCC compliance of Class A devices This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction m
10. DIRECT SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES CCSP CCVP the Cisco Square Bridge logo Follow Me Browsing and StackWise are trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn and iQuick Study are service marks of Cisco Systems Inc and Access Registrar Aironet ASIST BPX Catalyst CCDA CCDP CCIE CCIP CCNA CCNP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Empowering the Internet Generation Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step FormShare GigaDrive GigaStack HomeLink Internet Quotient IOS IP TV iQ Expertise the iQ logo iQ Net Readiness Scorecard LightStream Linksys MeetingPlace MGX the Networkers logo Networking Academy Network Registrar Packet PIX Post Routing Pre Routing ProConnect RateMUX ScriptShare SlideCast SMARTnet StrataView Plus TeleRouter The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this document or Website are the property of their respective owners The u
11. Figure 2 5 Connecting the ISDN Port to the ISDN Service Provider ISDN S T port on the Cisco 836 router ADSL splitter provided by ADSL service provider Network termination 1 NT1 box Other end of the first unshielded Category 5 cable that connects to the telephone line port on the splitter RJ 45 end of the ISDN S T cable that connects the ISDN S T port to the S T port on the NT1 box One end of the second unshielded Category 5 cable that connects the telecommunication service port on the splitter One end of the first unshielded Category 5 cable that connects the U port on the NT1 box to the splitter Other end of the second unshielded Category 5 cable connects to the wall jack Cisco 836 Router and SOHO 96 Router Hardware Installation Guide e Chapter2 Installation HI Using the Router LEDs to Check Links Step 1 Step 2 Step 3 Step 4 Perform the following steps to connect the Cisco 836 router s ISDN port to the ISDN service provider Connect one end of the orange ISDN S T cable to the Cisco 836 router s ISDN S T port Connect the other end of the orange ISDN S T cable to the S T port on the NT1 box Connect the first unshielded Category 5 cable from the U port on the NT1 box to the telephone line port on the splitter Connect the second unshielded Category 5 cable from the telecommunication service port on the splitter to the wall jack to allow a link to the
12. HO 96 router each have four Ethernet ports Front Panels Figure 1 1 and Figure 1 2 show the front panels of Cisco 836 router and the Cisco SOHO 96 router respectively Figure 1 1 Cisco 836 Front Panel Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78 15281 02 erg Chapter1 Product Overview HZ Router Overview Figure 1 2 Cisco SOHO 96 Front Panel Im E EH HCH Ee LA d dd Breck Cisco S0H0 os Back Panel Figure 1 3 shows the back panel of the Cisco 836 router The back panel of the Cisco SOHO 96 router is nearly identical to the back panel of the Cisco 836 router Only the labels are different the Cisco SOHO 96 router s label reads Cisco SOHO 96 All the physical ports are the same Figure 1 3 Cisco 836 Back Panel 82715 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide EZE 78 15281 02 Chapter1 Product Overview LED Functions W 1 Ethernet port 4 connects to 6 ISDN S T port connects to Ethernet network device ISDN service provider 2 Ethernet port 3 connects to 7 ADSLoISDN port connects to Ethernet network device external wall jack 3 Ethernet port 2 connects to 8 Input jack connects to desktop Ethernet network device power supply 4 Ethernet port 1 connects to 9 Power on off button Ethernet network device 5 Console port connects to PC or terminal LED Functions Table 1 2 summarizes the functions of the LED
13. ID or password you can register at this URL http tools cisco com RPF register register do Note Use the Cisco Product Identification CPI tool to locate your product serial number before submitting a web or phone request for service You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools amp Resources link under Documentation amp Tools Choose Cisco Product Identification Tool from the Alphabetical Index drop down list or click the Cisco Product Identification Tool link under Alerts amp RMAs The CPI tool offers three search options by product ID or model name by tree view or for certain products by copying and pasting show command output Search results show an illustration of your product with the serial number label location highlighted Locate the serial number label on your product and record the information before placing a service call Submitting a Service Request Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information After you describe your situation the TAC Service Request Tool provides recommended solutions If your issue is not resolved using the recommended resources your service request is assigned to a Cisco TAC engineer The TAC Service Request Tool is located at this URL http www cisco com techsup
14. Operational performance of your network is impaired but most business operations remain functional You and Cisco will commit resources during normal business hours to restore service to satisfactory levels Severity 4 S4 You require information or assistance with Cisco product capabilities installation or configuration There is little or no effect on your business operations Obtaining Additional Publications and Information Information about Cisco products technologies and network solutions is available from various online and printed sources e Cisco Marketplace provides a variety of Cisco books reference guides and logo merchandise Visit Cisco Marketplace the company store at this URL http www cisco com go marketplace e Cisco Press publishes a wide range of general networking training and certification titles Both new and experienced users will benefit from these publications For current Cisco Press titles and other information go to Cisco Press at this URL http www ciscopress com 78 15281 02 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide m Preface W Obtaining Additional Publications and Information e Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments Each quarter Packet delivers coverage of the latest industry trends technology breakthroughs and Cisco products and solutions as well as network deployment and
15. a field installed option The Cisco SOHO 96 router has a fixed memory configuration 78 15281 02 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide J Chapter1 Product Overview HZ Features Features Table 1 1 summarizes the features of the Cisco 836 and Cisco SOHO 96 routers Table 1 1 Feature Summary of Cisco 836 and Cisco SOHO 96 Routers Features Description 1OBASE T 100BASE T Ethernet switch Provides connection to 1 OBASE T 10 Mbps or 1OOBASE T 100 Mbps Ethernet networks Compatible with 10 100 Mbps devices ADSL over ISDN ADSLoISDN port Provides connection to an ADSL over ISDN network Does not support auto switch function Flash memory 8 MB of Flash memory with up to 16 MB of expandable Flash memory on the Flash module ISDN S T port Provides connection to ISDN service provider by using the dial backup and the remote management functions for the router when main ADSL link goes down Synchronous dynamic RAM SDRAM 32 MB of SDRAM on board Ease of installation Color coded ports and cables reduce the chance of error Cisco IOS software Supports standard Cisco IOS software Cisco Router Web Setup Provides a web based software tool for basic router configuration LAN interface Fully compliant with IEEE 802 3 and IEEE 802 3u Automatic MDI MDIX crossover function eliminates the need for crossover cables Console port Pr
16. anual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case users will be required to correct the interference at their own expense The following information is for FCC compliance of Class B devices The equipment described in this manual generates and may radiate radio frequency energy If it is not installed in accordance with Cisco s installation instructions it may cause interference with radio and television reception This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules These specifications are designed to provide reasonable protection against such interference in a residential installation However there is no guarantee that interference will not occur in a particular installation Modifying the equipment without Cisco s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices In that event your right to use the equipment may be limited by FCC regulations and you may be required to correct any interference to radio or television communications at your own expense You can determine whether your equipment is causing interference by turning it off If the interference stops it was probably caused by the Cisco equipment or one of its peripheral devices If t
17. asjon som kan f re til personskade F r du utf rer arbeid p utstyr m du vare oppmerksom p de faremomentene som elektriske kretser inneb rer samt gj re deg kjent med vanlig praksis n r det gjelder unng ulykker Aviso Este s mbolo de aviso indica perigo Encontra se numa situa o que Ihe poder causar danos f sicos Antes de come ar a trabalhar com qualquer equipamento familiarize se com os perigos relacionados com circuitos el ctricos e com quaisquer pr ticas comuns que possam prevenir poss veis acidentes jAtenci n Este s mbolo de aviso significa peligro Existe riesgo para su integridad f sica Antes de manipular cualquier equipo considerar los riesgos que entra a la corriente el ctrica y familiarizarse con los procedimientos est ndar de prevenci n de accidentes Varning Denna varningssymbol signalerar fara Du befinner dig i en situation som kan leda till personskada Innan du utf r arbete p n gon utrustning m ste du vara medveten om farorna med elkretsar och k nna till vanligt f rfarande f r att f rebygga skador Cisco 836 Router and SOHO 96 Router Hardware Installation Guide I 78 15281 02 Team Preface W Obtaining Documentation Related Documentation In addition to this Cisco 836 Router and SOHO 96 Router Hardware Installation Guide the documentation set for these routers includes the following e Cisco 836 and Cisco SOHO 96 Routers Cabling and Setup Quick Start Guide e C
18. d during the ordering process Note The optional orange ISDN S T cable used for connecting a Cisco 836 router s ISDN port to the ISDN service provider is for dial backup and remote management The Cisco SOHO 96 router needs this cable for remote management The user may order this optional cable additionally Note There are six different power cords Each was designed to meet the specifications of the cable wall jack for a particular country Each of the six power cords is different from the others The default cord shown in Figure 2 1 is European Union standard specification Preventing Damage to the Router Follow these guidelines when connecting devices to your router e Connect the color coded cables supplied by Cisco Systems to the color coded ports on the back panel e Ifyou must supply your own cables see Appendix A Specifications and Cables for cable specifications If this appendix does not provide specifications for a particular cable we strongly recommend that you order the cable from Cisco Systems e Ifthe symbol of suitability X appears above a port you can connect the port directly to a public network that follows the European Union standards Cisco 836 Router and SOHO 96 Router Hardware Installation Guide SCH 78 15281 02 Chapter2 Installation A Installing the Router W Warning If the symbol of suitability with an overlaid cross il appears above a port
19. e ADSL or WAN service Cisco 836 Router and SOHO 96 Router Hardware Installation Guide geg 78 15281 02 APPENDIX Specifications and Cables This appendix provides system port and cabling specifications for the Cisco 836 and Cisco SOHO 96 series routers This chapter provides information on the following topics e System Specifications e Port Connector Pinouts e Maximum Cable Distance System Specifications Table A 1 outlines the system specifications for the Cisco 836 and Cisco SOHO 96 series routers Table A 1 System Specifications Description Design Specification Physical Dimensions Dimensions H x W x D 2 0 x 9 7 x 8 5 in 51 x 246 x 216 mm Weight does not include desktop power supply 1 48 1b 0 67 kg Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78 15281 02 BASS Appendix A Specifications and Cables HE Port Connector Pinouts Table A 1 System Specifications continued Description Design Specification Environmental Operating Ranges Nonoperating temperature 4 to 149 F 20 to 65 C Nonoperating humidity 5 to 95 relative humidity Nonoperating altitude 0 to 15 000 ft 4 570 m Operating temperature 32 to 104 F 0 to 40 C Operating humidity 10 to 85 relative humidity Operating altitude 0 to 10 000 ft 3 000 m Router Power AC input voltage 100 to 250 VAC Freque
20. e successfully Blinks when Ethernet 1 receives or sends data or when data passes through Ethernet 2 E3 Status Green On when Ethernet 3 connects to the Ethernet interface successfully Blinks when Ethernet 1 receives or sends data or when data passes through Ethernet 3 E4 Status Green On when Ethernet 4 connects to the Ethernet interface successfully Blinks when Ethernet 1 receives or sends data or when data passes through Ethernet 4 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide ER 78 15281 02 CHAPTER Installation This chapter provides information on the following topics e Preparing for Installation e Preventing Damage to the Router e Installing the Router e Using the Router LEDs to Check Links e Mounting the Router Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78 15281 02 2 27 Chapter2 Installation Preparing for Installation Preparing for Installation Safety Warnings A This section provides information on safety mounting of the router and unpacking of the router box This section provides safety warnings and electrostatic and router damage information for the Cisco 836 and Cisco SOHO 96 routers Before installing the router read the following warnings Warning A Only trained and qualified personnel should be allowed to install or replace this equipment Warning A Read the installation instructions befor
21. e you connect the system to its power source Warning A Before working on a system that has a standby off switch turn off the power switch to standby and unplug the power cord Warning Before working on equipment that is connected to power lines remove jewelry including rings necklaces and watches Metal objects will heat up when connected to power and ground and can cause serious burns or weld the metal object to the terminals Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78 15281 02 Chapter2 Installation A Preparing for Installation W Warning A To avoid electric shock do not connect safety extra low voltage SELV circuits to telephone network voltage TNV circuits LAN ports contain SELV circuits and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables Warning A During this procedure wear grounding wrist straps to avoid ESD damage Do not directly touch the backplane during with your hand or any metal tool or you could shock yourself Warning A This equipment is not designed for making emergency telephony calls when the power fails Alternative arrangements should be made for access to emergency services Access to emergency services can be affected by any call barring function of this equipment Warning A To reduce the risk of fire use only No 26 AWG o
22. e zijn van standaard maatregelen om ongelukken te voorkomen Varoitus T m varoitusmerkki merkitsee vaaraa Olet tilanteessa joka voi johtaa ruumiinvammaan Ennen kuin ty skentelet mink n laitteiston parissa ota selv s hk kytkent ihin liittyvist vaaroista ja tavanomaisista onnettomuuksien ehk isykeinoista Cisco 836 Router and SOHO 96 Router Hardware Installation Guide gem 78 15281 02 Preface Attention Ce symbole d avertissement indique un danger Vous vous trouvez dans une situation pouvant causer des blessures ou des dommages corporels Avant de travailler sur un quipement soyez conscient des dangers pos s par les circuits lectriques et familiarisez vous avec les proc dures couramment utilis es pour viter les accidents Warnung Dieses Warnsymbol bedeutet Gefahr Sie befinden sich in einer Situation die zu einer K rperverletzung f hren k nnte Bevor Sie mit der Arbeit an irgendeinem Ger t beginnen seien Sie sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Standardpraktiken zur Vermeidung von Unf llen bewu t Avvertenza Questo simbolo di avvertenza indica un pericolo La situazione potrebbe causare infortuni alle persone Prima di lavorare su qualsiasi apparecchiatura occorre conoscere i pericoli relativi ai circuiti elettrici ed essere al corrente delle pratiche standard per la prevenzione di incidenti Advarsel Dette varselsymbolet betyr fare Du befinner deg i en situ
23. ed powered e Damaged cable f on and properly configured e Make sure that the connectors at both ends of the cable are secure e Make sure that the cable is not physically damaged If it is damaged order another cable from Cisco Systems or replace it with a similar cable Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78 15281 02 PEE Chapter3 Troubleshooting E Problems After Router Is Running Table 3 2 Problems After Router Is Running continued Symptom Problem Solutions Connection to the ADSL A cable related e Make sure that the Ethernet port is not line is intermittent or lost problem configured to be administratively down The CD LED on the front panel is off e Disconnected cable e Damaged cable e Make sure that the device connected to the Ethernet port is connected powered on and properly configured e Make sure that the connectors at both ends of the cable are secure e Make sure that the cable is not physically damaged If it is damaged order another cable from Cisco Systems or replace it with a similar cable Connection to the ADSL line or WAN port is loose The CD LED and the Ethernet LED 1 2 3 or 4 on the front panel are off Problem with ADSL or WAN service e Check all passwords and device names to make sure that they are correct e Contact your ADSL line or WAN service provider to determine whether there is a problem with th
24. efore you contact your reseller make sure that you have the following information available Router model and serial number on the back panel Maintenance agreement or warranty information Date you received the router Brief description of the problem Brief description of the steps you have taken to solve the problem 78 15281 02 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide J Chapter3 Troubleshooting Problems During First Startup Problems During First Startup Table 3 1 lists problems that could occur the first time you turn on the router Table 3 1 Problems During First Startup Symptom Problem Solutions All LEDs No power to router Perform the following tasks including OK 1 Make sure that all connections to and from the power EE supply are secure 2 Make sure that the power outlet has power 3 Make sure that the power switch is set to ON 4 Ifthe problem continues the power supply might be faulty Contact your Cisco reseller No connection to Ethernet device Ethernet 1 LED is off A cable related problem e Improperly connected cable e Damaged cable Perform the following tasks 1 To make sure that you have cabled the device correctly see the Connecting a Terminal or PC to the Router s Console Port Optional section on page 2 12 Make sure that the connectors at both ends of the cable are securely seated Make sure that the cable is not physical
25. eventing 30to 31 environmental operating specifications 56 Ethernet cable specifications 58 Cc F cables feature summary 22 to 23 Cisco 836 and SOHO 96 Router Hardware Installation Guide 78 15281 02 eege W index Flash memory 22 humidity specifications 56 installation verifying 42 IPSec Hardware Accelerator 23 ISDN 21 ISDN S T port 22 L LED functions 25 mounting the router on a table 43 on a wall 43 to 45 note definition xii P physical dimensions 55 physical specifications 55 pinouts port and cable connector ADSL 57 console connector 57 power problems 52 specifications 56 problems after router is running 53 to 54 during first startup 52 to 53 router unpacking 31 to 31 S safety warnings 28 to 30 SDRAM 22 specifications environmental operating 56 physical 55 power 56 voltage 56 startup problems 52 to 53 Cisco 836 and SOHO 96 Router Hardware Installation Guide straight through cable 21 Index T temperature specifications 56 troubleshooting 51 to 54 U unpacking the router 31 to 31 VM voltage specifications 56 Ww wall mounting 43 to 45 wall mounting brackets figure 44 warning definition xii warnings installation 28 to 30 weight specifications 55 78 15281 02 Cisco 836 and SOHO 96 Router Hardware Installation Guide e W index Cisco 836 and SOHO 96 Router Hardware Installa
26. h 8 x Never use a revoked or an expired encryption key The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list http pgp mit edu 1 1371 pks lookup search psirt 40cisco com amp op index amp ex act on In an emergency you can also reach PSIRT by telephone e 1 877 228 7302 e 1408 525 6532 Obtaining Technical Assistance For all customers partners resellers and distributors who hold valid Cisco service contracts Cisco Technical Support provides 24 hour a day award winning technical assistance The Cisco Technical Support Website on Cisco com features extensive online support resources In addition Cisco Technical Assistance Center TAC engineers provide telephone support If you do not hold a valid Cisco service contract contact your reseller Cisco Technical Support Website The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies The website is available 24 hours a day 365 days a year at this URL http www cisco com techsupport 78 15281 02 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide m Preface W Obtaining Technical Assistance Access to all tools on the Cisco Technical Support Website requires a Cisco com user ID and password If you have a valid service contract but do not have a user
27. he equipment causes interference to radio or television reception try to correct the interference by using one or more of the following measures e Turn the television or radio antenna until the interference stops e Move the equipment to one side or the other of the television or radio e Move the equipment farther away from the television or radio e Plug the equipment into an outlet that is on a different circuit from the television or radio That is make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses Modifications to this product not authorized by Cisco Systems Inc could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California Berkeley UCB as part of UCB s public domain version of the UNIX operating system All rights reserved Copyright 1981 Regents of the University of California NOTWITHSTANDING ANY OTHER WARRANTY HEREIN ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS CISCO AND THE ABOVE NAMED SUPPLIERS DISCLAIM ALL WARRANTIES EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION THOSE OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY IN
28. isco 800 Series Routers Software Configuration Guide e Upgrading Memory in Cisco 800 Series Routers e Regulatory Compliance and Safety Information for the Cisco 800 Series and SOHO Series Routers You might also need to refer to the following documents e Cisco IOS Release 12 0 Quality of Service Solutions Configuration Guide e Cisco IOS Security Configuration Guide Release 12 0 Obtaining Documentation Cisco documentation and additional literature are available on Cisco com Cisco also provides several ways to obtain technical assistance and other technical resources These sections explain how to obtain technical information from Cisco Systems Cisco com You can access the most current Cisco documentation at this URL http www cisco com univercd home home htm You can access the Cisco website at this URL http www cisco com You can access international Cisco websites at this URL http www cisco com public countries_languages shtml Cisco 836 Router and SOHO 96 Router Hardware Installation Guide roxy 78 15281 02 Preface Documentation Feedback Hi Documentation DVD Cisco documentation and additional literature are available in a Documentation DVD package which may have shipped with your product The Documentation DVD is updated regularly and may be more current than printed documentation The Documentation DVD package is available as a single unit Registered Cisco com users Cisco direct customers can o
29. litter s outside ADSL port to a wall jack Connecting a Terminal or PC to the Routers Console Port Optional You can connect either a terminal or a PC to the router s console port You can use the terminal or PC for configuring the software via the CLI or for troubleshooting To connect a terminal or PC follow the steps given after Figure 2 3 Figure 2 3 shows a Cisco 836 router but it also applies to the Cisco SOHO 96 router The connection procedure applies to both the Cisco 836 router and the Cisco SOHO 96 router Note Unless you are an experienced network administrator it is recommended that you use the Cisco Router Web Setup software to configure the router Use of this software is described in the Using Cisco Router Web Setup to Configure the Router section on page 2 47 78 15281 02 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide J Chapter 2 Installation Installing the Router Step 1 Step 2 Figure 2 3 Connecting a Terminal or PC to the Router s Console Port 82717 1 RJ 45 end of the light blue 2 DB 9 connector on the other cable that connects to end of the cable that connects to console port on the router the terminal or PC Perform the following steps to connect the router s console port to a terminal or PC Connect the RJ 45 connector at one end of the light blue cable to the console port on the router Connect the DB 9 connector at the other e
30. ly damaged If it is damaged order another cable from Cisco or replace it with a similar cable No connection to ADSL link The CD LED on the front panel is off for a long time Wrong cable To make sure that you are using the correct cable see Appendix A Specifications and Cables Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78 15281 02 Chapter3 Troubleshooting Problems After Router Is Running W Table 3 1 Problems During First Startup continued Symptom Problem Solutions No connection to Improperly connected e Make sure that you have connected the ADSL cable ADSL link The cable properly See the Connecting an ADSL Line CD LED on the section on page 2 10 front panel is off f e Make sure that the ADSL port is connected to the for a long time correct port on the ISDN splitter e Make sure that the connectors at both ends of the cable are securely seated Problems After Router Is Running Table 3 2 lists problems that could occur after the router has been up and running Table 3 2 Problems After Router Is Running Symptom Problem Solutions Problems with Ethernet A cable related e Make sure that the Ethernet port is not connection Ethernet LED problem configured to be administratively down 1 2 3 or 4 is off or e Disconnected cable e Make sure that the device connected to blinking the Ethernet port is connect
31. ncy 50 to 60 Hz Power consumption Maximum of 18W Voltage 18 VDC For information on regulatory compliance refer to the Regulatory Compliance and Safety Information for Cisco 800 and SOHO Series Router document that shipped with your router A Warning laws and regulations Ultimate disposal of this product should be handled according to all national Port Connector Pinouts This section provides pinouts for the following connectors e ADSL See Table A 2 e Console for connecting a terminal or PC See Table A 3 E Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78 15281 02 AppendixA Specifications and Cables Table A 2 ADSL Cable Pinouts RJ 11 to RJ 45 Port Connector Pinouts RJ 11Pin Function RJ 45Pin Function 1 Unused 1 Unused 2 Unused 2 Unused 3 Ring 3 Unused 4 Tip 4 Ring 5 Unused 5 Tip 6 Unused 6 Unused 7 Unused 8 Unused Table A 3 Console Connector Pinouts RJ 45 to DB 9 RJ 45 Pin Function DB 9 Pin RTS DTR TXD GND GND RXD DSR COPAY DD Wm AISI NIe CTS SN RL Goal l Cl Go The console port is configured as a data communications equipment DCE device The default parameters for the console port are as follows 9600 baud Eight data bits No parity One stop bit 78 15281 02 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide Appe
32. nd of the cable to the terminal or PC If you have experience configuring Cisco routers and prefer to use the CLI refer to the Cisco 800 Series Routers Software Configuration Guide for instructions on configuring the router Cisco 836 Router and SOHO 96 Router Hardware Installation Guide z 78 15281 02 Chapter2 Installation Installing the Router W Connecting the AC Adapter To connect the power supply follow the steps given after Figure 2 4 Figure 2 4 depicts a Cisco 836 router but the process also applies to the Cisco SOHO 96 router The connection steps apply to both the Cisco 836 router and the Cisco SOHO 96 router Warning The device is designed to work with TN power systems Warning This product relies on the building s installation for short circuit overcurrent protection Ensure that a fuse or circuit breaker no larger than 120 VAC 15A U S 240 VAC 16A international is used on the phase conductors all current carrying conductors Figure 2 4 Connecting the AC Adapter 82712 1 Cisco 836 router 4 Desktop power supply 2 Router input jack 5 Power cord plug 3 Power cord Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78 15281 02 2 39 Chapter2 Installation W installing the Router Step 1 Step 2 Step 3 Perform the following steps to connect the router to the AC adapter Connect one end of the power supply cable to the r
33. ndix A Specifications and Cables WW Cabling Specifications Cabling Specifications This section provides specifications for the following Ethernet cables which you might need to provide e Straight through cables e Crossover cables Ethernet Cable Specifications Table A 4 lists the specifications for straight through and crossover Ethernet cables Table A 4 Ethernet Cable Specifications Type Category 10BASE T 100BASE T Category 3 or 5 Category 5 or higher Maximum Cable Distance Table A 5 provides the maximum distance of Ethernet and telephone cables that you can use to connect equipment to the router Table A 5 Maximum Cable Distance Cable Maximum Distance Ethernet cables 328 ft 100 m E Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78 15281 02 Numerics 100Base T Ethernet switch 22 10Base T Ethernet switch 22 A accessory kit 31 AC input voltage 56 adapter included 31 ADSL connecting 35 port 22 altitude specifications 56 asymmetric digital subscriber line See ADSL autosensing function 21 brackets wall mounting figure 44 INDEX included with router 31 cables distances maximum 58 caution definition xii Cisco IOS software 22 Cisco Router Web Setup 47 console port 22 conventions hazard xii crossover cable 21 D dial backup 21 documentation related xiv dying gasp 22 electrostatic discharge damage pr
34. ng the PC Configuration 46 Using Cisco Router Web Setup to Configure the Router 47 Troubleshooting 51 Before You Call Your Cisco Reseller 51 Problems During First Startup 52 Problems After Router Is Running 53 Specifications and Cables 55 System Specifications 55 Port Connector Pinouts 56 Cabling Specifications 58 Cisco 836 and SOHO 96 Router Hardware Installation Guide gem 78 15281 02 Contents W Ethernet Cable Specifications 58 Maximum Cable Distance 58 58 INDEX Cisco 836 and SOHO 96 Router Hardware Installation Guide 78 15281 02 eren E Contents Cisco 836 and SOHO 96 Router Hardware Installation Guide 78 15281 02 Preface This preface describes the audience for and the organization and conventions used in this guide It also identifies related documentation and tells how to access electronic documentation Audience This guide is written for service technicians who have no experience in installing routers The guide is intended to instruct the technicians in connecting the router to the network as quickly as possible Organization This guide contains the following chapters e Chapter 1 Product Overview describes the features of the Cisco 836 and Cisco SOHO 96 routers and their features e Chapter 2 Installation provides information on preinstallation procedures mounting and connecting the router configuring of the router and verifying the router connectio
35. ns e Chapter 3 Troubleshooting describes problems with the router and tells how to identify and solve them Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78 15281 02 Tee Preface e Appendix A Specifications and Cables provides Cisco part numbers for cables that you can order and contains port connector pinouts and specifications for cables that you might need to provide Conventions This section describes the conventions used in this guide Refer to the Regulatory Compliance and Safety document for the Cisco 800 Series and SOHO Series Routers for applicable translated warnings amp Note Means reader take note Notes contain helpful suggestions or references to additional information and material A Caution This symbol means reader be careful In this situation you might do something that could result in equipment damage or loss of data A Warning This warning symbol means danger You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrical circuitry and be familiar with the standard practices for preventing accidents Waarschuwing Dit waarschuwingssymbool betekent gevaar U verkeert in een situatie die lichamelijk letsel kan veroorzaken Voordat u aan enige apparatuur gaat werken dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico s en dient u op de hoogte t
36. outer s input jack Connect the other end of the power supply cable to the desktop power adapter Plug the power cord of the desktop power adapter into an electrical outlet Note Be sure to use the power supply that was shipped with your router Although you may be able to connect another Cisco power supply to your router that power supply may not provide all the features that are provided by the power supply that shipped with your router Connecting ISDN Port to ISDN Service Provider amp The Cisco 836 router is designed with the dial backup function allowing you to connect the ISDN S T port to the ISDN service provider as a backup link to the WAN port in case the ADSL service goes down The Cisco 836 router supports both the dial backup and remote management features the Cisco SOHO 96 router supports only the remote management function Note To make a connection to the ISDN service you need to connect the orange ISDN S T cable to the ISDN port To connect the router s ISDN S T port to the ISDN service provider follow the steps given after Figure 2 6 This procedure applies to both the Cisco 836 router and the Cisco SOHO 96 router Note The user must provide the two unshielded Category 5 cables that connect the NT1 box to the splitter and that connect the splitter to the wall jack Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 240 78 15281 02 Installing the Router
37. ovides connection to a terminal or PC for troubleshooting and for software configuration using a command line interface CLI This port is configured as a data communication equipment DCE port with a hardware handshake Dying gasp Provides dying gasp function If the router is going to lose power this function detects the situation and sends a signal to warn digital subscriber line access multiplexers DSLAMs of the line drops E Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78 15281 02 Chapter1 Product Overview Router Overview W Table 1 1 Summary of Cisco 836 and Cisco SOHO 96 Routers Features continued Feature Description IPSec hardware accelerator Only the Cisco 836 router supports this feature The Hifn 7902 security processor implements symmetric key encryption public key encryption authentication and data compression in hardware Algorithms implemented by the processor include Data Encryption Standard DES and Triple DES 3DES Secure Hash Algorithm 1 SHA 1 Message Digest 5 MD5 Hash based Message Authentication Code HMAC and Lempel Ziv Stac LZS compression and Microsoft Point to Point Compression MPPC Wall mounting brackets Mount the router on a wall or other vertical surface Router Overview The following section shows the front and back panels of the Cisco 836 router and the Cisco SOHO 96 router The Cisco 836 router and the Cisco SO
38. port servicerequest For S1 or S2 service requests or if you do not have Internet access contact the Cisco TAC by telephone S1 or S2 service requests are those in which your production network is down or severely degraded Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly To open a service request by telephone use one of the following numbers Asia Pacific 61 2 8446 7411 Australia 1 800 805 227 EMEA 32 2 704 55 55 USA 1 800 553 2447 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide geg 78 15281 02 Preface Obtaining Additional Publications and Information W For a complete list of Cisco TAC contacts go to this URL http www cisco com techsupport contacts Definitions of Service Request Severity To ensure that all service requests are reported in a standard format Cisco has established severity definitions Severity 1 S1 Your network is down or there is a critical impact to your business operations You and Cisco will commit all necessary resources around the clock to resolve the situation Severity 2 S2 Operation of an existing network is severely degraded or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products You and Cisco will commit full time resources during normal business hours to resolve the situation Severity 3 S3
39. r came in If any of the items is missing or damaged contact your customer service representative Table 2 1 Router Box Contents e Power cord black e Desktop power supply e ADSL cable lavender e Console cable RJ 45 to DB 9 light blue e ISDN cable orange e Ethernet cable yellow e Product documentation To prepare for installation follow these steps Remove yellow Ethernet cable light blue console cable and product documentation from the accessory kit Remove the desktop power supply orange ISDN S T cable the lavender ADSL cable and the black power cord from the box Gather the Ethernet devices to be connected to the router hub server workstation or PC If you plan to connect an analog telephone or fax machine gather these devices You must also provide the telephone cable to connect each device 78 15281 02 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 7 Chapter2 Installation Hi Preventing Damage to the Router Step3 If you plan to configure the software using a terminal or PC connected to the router provide the terminal or PC Note Unless otherwise specified a lavender straight through RJ 11to RJ 11 cable is provided as the ADSL cable The user can select one of two other cables instead a crossover RJ 11 to RJ 11 ADSL cable or a straight through RJ 11 to RJ 45 ADSL cable Each router is supplied with only one ADSL cable which the user selecte
40. r large telecommunication line cord Warning A This equipment contains a ring signal generator ringer which is a source of hazardous voltage Do not touch the RJ 11 phone port wires conductors the conductors of a cable connected to the RJ 11 port or the associated circuit board when the ringer is active The ringer is activated by an incoming call Warning Ths ISDN connection is regarded as a source of voltage that should be inaccessible to user contact Do not attempt to tamper with or open any public telephone operator PTO provided equipment or connection hardware Any hardwired connection other than by a nonremovable connect one time only plug must be made only by PTO staff or suitably trained engineers 78 15281 02 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide J Chapter2 Installation Preparing for Installation A Warning Network hazardous voltages are present in the ISDN cable If you detach the ISDN cable detach the end away from the router first to avoid possible electric shock Network hazardous voltages also are present on the system card in the area of the ISDN port RJ 45 connector regardless of when power is turned off by pressing power switch to standby A Warning Ultimate disposal of this product should be handled according to all national laws and regulations Preventing Electrostatic Discharge Damage Electrostatic discharge ESD i
41. rder a Cisco Documentation DVD product number DOC DOCDVD from the Ordering tool or Cisco Marketplace Cisco Ordering tool http www cisco com en US partner ordering Cisco Marketplace http www cisco com go marketplace Ordering Documentation You can find instructions for ordering documentation at this URL http www cisco com univercd cc td doc es_inpck pdi htm You can order Cisco documentation in these ways e Registered Cisco com users Cisco direct customers can order Cisco product documentation from the Ordering tool http www cisco com en US partner ordering e Nonregistered Cisco com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters California USA at 408 526 7208 or elsewhere in North America by calling 1 800 553 NETS 6387 Documentation Feedback You can send comments about technical documentation to bug doc cisco com 78 15281 02 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide m Preface WE Cisco Product Security Overview You can submit comments by using the response card if present behind the front cover of your document or by writing to the following address Cisco Systems Attn Customer Document Ordering 170 West Tasman Drive San Jose CA 95134 9883 We appreciate your comments Cisco Product Security Overview Cisco provides a free online Security Vulnerability Policy portal at this URL
42. s a transfer of electrostatic charge between bodies of different electrostatic potentials such as an operator and a piece of electrical equipment It occurs when electronic components are improperly handled and it can damage equipment and impair electrical circuitry Electrostatic discharge is more likely to occur with the combination of synthetic fibers and dry atmosphere Always follow these steps to prevent ESD when you remove and replace components Step 1 Wear an ESD preventive wrist strap that you provide ensuring that it makes good skin contact Caution To properly guard against ESD damage and shocks the wrist strap and cord must operate effectively Step2 Do not touch any exposed contact pins or connector shells of interface ports that do not have a cable attached If cables are connected at one end only do not touch the exposed pins at the unconnected end of the cable Cisco 836 Router and SOHO 96 Router Hardware Installation Guide geng 78 15281 02 _ Chapter 2 Installation amp Preparing for Installation W Note This device is intended for use in residential and commercial environments only Caution Periodically check the resistance value of the antistatic strap which should be between 1 and 10 megohms Mohm Unpacking the Box Step 1 Step 2 Table 2 1 lists the items that come with your router All these items are in the accessory kit that is inside the box that your route
43. s on the Cisco 836 router and the Cisco SOHO 96 router Table 1 2 Functions of LEDs on the Cisco 836 Router and the Cisco SOHO 96 Router LED Color Function PWR_OK Green On when DC power is being supplied to the router The light blinks if an error occurs during boot up ADSL_CD Green On when the ADSL carrier detects status and connects to the DSLAM successfully ADSL_RXD Green On when the ADSLoISDN port receives data Off when no data is being downloaded ADSL_TXD Green On when the ADSLoISDN port sends data Off when no data is being uploaded ISDN_1 Green On when ISDN D channel connects successfully ISDN_CH1 Orange On when ISDN B1 channel connects successfully Blinks when the B1 channel receives or sends data or when data passes through ISDN channel 1 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78 15281 02 erg Chapter1 Product Overview E LED Functions Table 1 2 Functions of LEDs on the Cisco 836 Router and the Cisco SOHO 96 Router continued LED Color Function ISDN_CH2 Orange On when ISDN B2 channel connects successfully Blinks when the B2 channel receives or sends data or when data passes through ISDN channel 2 EI Status Green On when Ethernet 1 connects to the Ethernet interface successfully Blinks when Ethernet 1 receives or sends data or when data passes through Ethernet 1 E2 Status Green On when Ethernet 2 connects to the Ethernet interfac
44. se of the word partner does not imply a partnership relationship between Cisco and any other company 0502R Cisco 836 Router and SOHO 96 Router Hardware Installation Guide Copyright 2005 Cisco Systems Inc All rights reserved Preface xi Obtaining Documentation xiv Cisco com xiv Documentation DVD xv Ordering Documentation xv Documentation Feedback xv Cisco Product Security Overview xvi Reporting Security Problems in Cisco Products xvi Obtaining Technical Assistance xvii Cisco Technical Support Website xvii Submitting a Service Request xviii Definitions of Service Request Severity xix Obtaining Additional Publications and Information xix Product Overview 21 Features 22 Router Overview 23 Front Panels 23 Back Panel 24 LED Functions 25 Installation 27 Preparing for Installation 28 Safety 28 Warnings 28 78 15281 02 Cisco 836 and SOHO 96 Router Hardware Installation Guide m E Contents Preventing Electrostatic Discharge Damage 30 Unpacking the Box 31 Preventing Damage to the Router 32 Installing the Router 33 Connecting Ethernet Devices 33 Connecting a Server PC or Workstation 33 Connecting an ADSL Line 35 Connecting a Terminal or PC to the Router s Console Port Optional 37 Connecting the AC Adapter 39 Connecting ISDN Port to ISDN Service Provider 40 Using the Router LEDs to Check Links 42 Mounting the Router 43 Mounting ona Table 43 Mounting on a Wall 43 Configuring the Router 46 Checki
45. ther vertical surface by using the molded mounting brackets on the bottom of the router and two number six 3 4 in M3 5 x 20 mm screws You must provide the screws Figure 2 7 shows the mounting brackets A Caution If you are mounting the router on drywall use two hollow wall anchors 1 8 in with 5 16 in drill bit or M3 with 8 mm drill bit to secure the screws If the screws are not properly anchored the strain of the network cable connections could pull the router from the wall Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78 15281 02 a 2 43 Chapter2 Installation W Mounting the Router Figure 2 6 Wall Mounting Brackets Bottom of Router OA 4 gt _ 1 Front panel of router 3 Distance between two mounting brackets 7 5 8 in or 19 35 cm 2 Mounting bracket 4 Bottom of router The following conditions must be met when you mount the router e Because you will use the LEDs as status and problem indicators the LEDs on the front panel must face upward and must be easily visible e The back panel must face downward to reduce strain on the cable connections e The power supply must rest on a horizontal surface such as the floor or a table If the power supply is not supported it could place strain on the power supply cable and cause it to disconnect from the connector on the router back panel To
46. tion W installing the Router Figure 2 1 Connecting a Server PC or Workstation to the Router 82711 1 Cisco 836 router 4 PC 2 One end of the yellow 5 Other end of the Ethernet cable Ethernet cable that connects that connects to the RJ 45 port to Ethernet port 4 on the on the network interface card router NIC 3 Ethernet port 4 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 234 E 78 15281 02 _ Chapter 2 Installation Step 1 Step 2 Installing the Router W Perform the following steps to connect the PC to Ethernet port 4 or to port 1 2 or 3 on the router Connect one end of the yellow Ethernet cable to Ethernet port 4 on the router Connect the other end of the yellow Ethernet cable to the RJ 45 port on the NIC of the PC server or workstation Note Leave the PCs that you connect to the router turned off until after you complete the router installation You can connect additional PCs to Ethernet ports 1 2 and 3 To verify the connection check that the Ethernet 1 LED on the front panel is on after you complete the router installation Connecting an ADSL Line A The procedure for connecting an ADSL line depends on the router and in some cases on the location Figure 2 2 shows how to connect the ADSL line to a cable wall jack Follow the steps given after Figure 2 2 to connect the ADSL line to a cable wall jack Figure 2 2 depicts
47. tion Guide ua 78 15281 02
48. tructions in the Cisco Router Web Setup Troubleshooting Guide section which is available on Cisco com 4 Ifthe PC is configured to automatically receive an IP address but the web page still does not appear select Start Run type winipcfg in the Run window and examine the address in the IP address field The address should be in the format 10 10 10 X in which X is a number that is equal to or greater than 2 for example 10 10 10 2 or 10 10 10 3 If the IP address is not in this format verify that an Ethernet adapter name is visible in the Adapter field If there is no name in the field return to Step 3 in the Checking the PC Configuration section on page 2 46 and add TCP to the list of protocols Then return to the Using Cisco Router Web Setup to Configure the Router section on page 2 47 and complete the procedure If you have no special configuration requirements click the Router Setup link on the home page and then click Easy Setup This may appear as Quick Setup on some models Then enter the username and password provided to you by your Internet service provider and click Apply If you need to configure special features such as Network Address Translation NAT click the appropriate links on the home page and complete the configuration screens Click the Password link on the home page and set a password for the router Click the Test Connection link on the home page and allow the connection to be tested
49. ts IP address automatically Follow these steps to configure each PC that is running Microsoft Windows NT or Microsoft Windows 95 98 2000 Windows ME and Windows XP If the PC is running a different version of Microsoft Windows refer to the documentation that came with the PC Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78 15281 02 Chapter2 Installation Mounting the Router W Step 1 Start the PC and open the Control Panel Step2 Click the Network icon to display the Network window Step 3 Verify that TCP IP has been added and associated with the Ethernet adapter TCP IP is shown as a cable icon in the Configuration window on Microsoft Windows 95 and 98 it is shown as a cable icon in the Protocol window on Microsoft Windows NT If the icon is not visible click Add and add the Microsoft TCP IP protocol Step4 To verify that the PC is configured to obtain an IP address automatically click the TCP IP cable icon and select the IP address tab in the TCP IP Properties window Check Obtain an IP address from a DHCP server if it is not checked The IP address and Subnet mask fields should be grayed out Step 5 Click OK to accept all changes and exit this window Then click OK in the Network window Step6 If you are prompted click Yes to reboot the PC For more information on how to configure TCP IP refer to the Cisco Router Web Setup Troubleshooting Guide which is available on Cisco com Using Cisco
50. ve an integrated 4 port Ethernet switch for the LAN and an ADSL physical interface for the WAN and ISDN basic rate interface BRI WAN connectivity This ISDN BRI interface can be used for normal WAN connections or can be configured as a backup connection for the ADSL WAN interface These features allow the routers to connect a corporate telecommuter or a small office to a central office or an Internet service provider ISP over an ADSL interface The routers support high speed encryption a 10 100BASE T switch and dial backup functionality via the ISDN port The autosensing function in these routers eliminates the need for a crossover cable and allows the router to detect medium dependent interface in normal mode MDI or medium dependent interface in crossover mode MDIX in any other PC or hub with a straight through cable or a crossover cable The routers are capable of bridging and multiprotocol routing between the LAN and WAN ports The dial backup feature allows the user to connect the ISDN port to the ISDN service provider as a backup link to the WAN in case the ADSL service goes down This feature gives the Cisco 836 and Cisco SOHO 96 routers a high level of performance and security The Cisco 836 router is designed with both hardware based and software based encryption while the Cisco SOHO 96 supports only the software based encryption The Cisco 836 router supports the addition of Flash or SDRAM memory as either a factory upgrade or

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