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Cisco Systems 8851 IP Phone User Manual

1. Search and Dial Contact While on Call e Press Select e From the keypad press the number that displays in the upper right corner of the contact label Press Speakerphone o Press Headset Gp e Pick up the handset Search and Dial Contact While on Call Procedure Step 1 Press Contacts cD Step2 Use the Navigation pad and Select button to scroll and select Corporate Directory Step3 Select one or both of these search criteria to search for a coworker e First Name e Last Name Step4 Enter the search criteria information and press Search Step5 Press Dial The phone puts the existing call on hold and makes the new call Personal Directory The personal directory contains a list of your personal contacts You can assign fast dial codes to your personal directory entries for fast dialing There are two ways you can set up and maintain your personal directory e Phone Using your phone you can e Set up and use Personal Directory e Assign and use fast dial codes e User Options Web Pages Using User Options web pages you can also set up and use your personal directory Related Topics User Options Web Pages on page 117 E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Contacts Personal Directory Options Personal Directory Options The following sections describe the personal directory options Sign In and Out of Personal Di
2. 6 Navigation pad and Select button The four way Navigation pad allows you to scroll through menus highlight items and ofp move within a text input field The Select button center of the Navigation pad allows you to select a highlighted item The Select button is lit white when the phone is in Power Save or Power Save Plus mode Press the Select button to override Power Save and Power Save Plus mode 7 Conference button Creates a conference call 8 Hold button Places a connected call on hold and toggles between an active and held call 9 Transfer button Transfers a call 10 Keypad Allows you to dial phone numbers enter letters and choose menu items by entering the item number 11 Speakerphone button Selects the speakerphone as the default audio path and initiates a new call picks up an incoming call or ends a call During a call the button is lit green The speakerphone audio path does not change until you select a new default audio path for example by picking up the handset If external speakers are connected the Speakerphone button selects them as the default audio path 12 Mute button Toggles the microphone on or off during a call When the microphone is muted the button is lit red When muted you can hear the other parties on the call but they cannot hear you 13 Headset button Selects the headset as the default audio path and initiates a new call picks up an incoming call or ends a call Dur
3. Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Calling Features A Add Yourself to Call on Shared Line Add Yourself to Call on Shared Line Procedure Press the red line button for the shared line You are added to the call Call Back Call Back allows you to receive an audio and a visual notification on your phone when a busy or unavailable party becomes available Callback may appear on your phone as a feature button or a softkey For more information contact your system administrator Set Up Call Back Notification Call Back allows you to receive an audio and a visual notification on your phone when a busy or unavailable party becomes available Callback may appear on your phone as a feature button or a softkey For more information contact your system administrator Procedure Step1 Press Callback while listening to the busy tone or ring sound A confirmation screen displays on the phone Step2 Press Exit to exit the confirmation screen Your phone alerts you when the line is free Step3 Press Dial to place the call again Call Chaperone Call Chaperone allows an authorized Call Chaperone user the chaperone to supervise chaperone and record a call Chaperoned calls have a minimum of three parties the calling party the chaperone and the called party To determine if you are an authorized chaperone contact your system administrator The
4. The following figure shows the Cisco Unified IP Phone 9951 and Cisco Unified Video Camera Cisco Unified Video Camera Features The Cisco Unified Video Camera includes the following features E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Accessories Camera Lens Shutter i 197183 1 LED Indicates the state of the camera as follows 2 Camera lens Swivels up and down to adjust the camera angle The lens shutter can close to block e Video transmitting Green video transmission e Video muted Red 3 USB connector 4 Mounting pins Secures the camera to your Cisco Unified IP Phone The pins fit into the designated slots on top of the phone Camera Lens Shutter The camera lens shutter allows you to physically block video transmission from your camera Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Accessories A Cisco Unified Video Camera Installation Close Camera Lens Shutter Step 1 Step 2 197011 The following figure shows the location of the camera lens shutter Procedure To close the shutter rotate the lens clockwise To open the shutter rotate the lens counterclockwise Cisco Unified Video Camera Installation The Cisco Unified Video Camera can be mounted on your Cisco Unified IP Phone 9951 or 9971 or it can be mounted on yo
5. revert call 99 on hold 99 ringtones 47 S safety and performance 157 external devices 157 power outage 157 search 124 127 130 fast dials 130 PAB 127 phone services 124 Secure 114 video 114 Secure and Nonsecure Indication Tone 109 securing the phone with a cable lock 33 services See phone services session buttons 3 See also buttons set up 115 121 123 speed dial buttons 121 123 speed dial codes 123 We Dialer preferences 115 settings 47 settings user options 125 shared lines 81 98 107 109 barge 81 description 109 enable Privacy 107 on hold 98 sign in and out 99 115 116 117 Hunt Group 99 user options 117 WebDialer 115 116 Silent Monitoring and Recording 110 softkey buttons 3 12 softkeys and feature buttons per feature 72 Speakerphone button 21 Speed Dial 110 121 123 buttons 110 121 123 description 110 set up 121 123 codes 110 123 description 110 set up 123 subscribe to phone services 124 suspicious call trace 103 swap 91 113 conference calls 91 transfer calls 113 T To Voicemail See Divert touchscreen 21 32 cleaning 32 enable and disable 32 touch sensitive features of 21 trace a suspicious call 103 Transfer 112 113 description 112 swap 113 using 113 Transfer button 21 Troubleshooting 151 turn on and off 96 104 105 DND 96 Mobile Connect 104 mute 105 U USB devices 136 user options 117 121 123 125 126 127 128 129 130 131 132 device 121 123 phone services
6. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and or its affiliates in the U S and other countries To view a list of Cisco trademarks go to this URL http www cisco com go trademarks Third party trademarks mentioned are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 1110R 2014 Cisco Systems Inc All rights reserved CONTENTS CHAPTER 1 Features of Your Cisco Unified IP Phone 1 Cisco Unified IP Phone 8961 1 Phone Connections for Cisco Unified IP Phone 8961 1 Buttons and Hardware 3 Phone Screen 7 Phone with Single Line 8 Phone with Multiple Lines 9 Cisco Unified IP Phone 9951 10 Phone Connections for Cisco Unified IP Phone 9951 10 Bluetooth 12 Buttons and Hardware 12 Phone Screen 16 Phone with Single Line 17 Phone with Multiple Lines 18 Cisco Unified IP Phone 9971 19 Phone Connections for Cisco Unified IP Phone 9971 19 Wireless Connection and Bluetooth 21 Buttons and Hardware 21 Phone Screen 25 Phone with Single Line 26 Phone with Multiple Lines 26 General Phone Information 28 Connect Footstand 28 Adjust Phone Display Viewing Angle 29 Navigate and Select Items 30 Power Save and Power Save Plus 31 Power Save 31 Power Save Plus 31 Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Jj Contents Clean Phone Displ
7. 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Accessories Camera Preferences Procedure Step1 Press Applications Step2 Use the navigation pad and Select button to select Preferences Step3 Select Video Step4 Press On Off softkey or Select button to toggle video on or off Auto Transmit When Auto Transmit Video is on the camera streams video automatically during calls When Auto Transmit is off video for each call is automatically muted however your phone still receives video Enable Auto Transmit Step 1 Step 2 Step 3 Step 4 Step 5 Procedure Press Application Select Accessories Use the Navigation pad and Select button to scroll and select Highlight Cisco Unified Video Camera Press Setup Press Turn On to enable the Auto Transmit feature or press the Return softkey to return to the Setup screen Disable Auto Transmit Step 1 Step 2 Step 3 Step 4 Step 5 Procedure Press Application Use the Navigation pad and Select button to scroll and select Accessories Highlight Cisco Unified Video Camera Press Setup Press Turn Off to disable the Auto Transmit feature or press Return to return to the Setup screen Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Accessories Camera Preferences Camera Brightness The brightness setting affects the video that you transmit to ot
8. Q How do I connect two calls and then drop from the line myself FAQs and Troubleshooting Frequently Asked Questions A When you are on an active call not on hold do the following 1 Press Transfer es and enter the transfer recipient s phone number in one of these ways e Press the session button of a held call e Enter the transfer recipient s phone number e Scroll to a Call History record and press Call e Press a speed dial button Press Speed Dial enter a speed dial number or highlight the number you want to call and press Speed Dial again e Press Active Calls and select a held call The transfer completes immediately 2 Press Transfer again You do not have to wait for the recipient to answer to complete the transfer Q What does the Swap softkey do A The Swap softkey allows you to toggle between two calls before completing the transfer or creating a conference This allows you to consult privately with the party or parties on each call before combining the calls into a conference Q Can I cancel a conference or transfer procedure after I have started it A f Yes before completing a conference or transfer you can press Release e or Cancel to cancel it Q How can I combine two calls on hold into a single conference call A Make sure that one of the calls is active not on hold If both calls are on hold resume one call and then Press Conference B 2 Press the line button for th
9. and a missed call message is shown on the other remote destinations e When you answer the call on one remote destination and then switch the call to a Cisco Unified device that shares lines the Cisco Unified devices that share the same line displaya Remote In Use message To set up Mobile Connect use the User Options web pages to set up remote destinations and create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations Related Topics Mobility Settings on page 130 Turn Mobile Connect On or Off for All Remote Destinations from Desk Phone Procedure Step1 Press Mobility or To Mobile to display the current remote destination status Enabled or Disabled Step2 Press Select to change the status Step3 Press Exit Related Topics Add New Remote Destination on page 131 Switch Desk Phone Call to Mobile Phone Procedure Step1 Press Mobility Step2 Select To mobile Step3 Answer the in progress call on your mobile phone You cannot use the same phone line for any other calls but if your desk phone supports multiple lines you can use another line to make or receive calls The desk phone line button turns red and the handset icons and the calling party number appear on the phone display E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Calling Features Switch Mobile Call to Desk Phone i Switch Mobile Ca
10. so the Sign In screen does not appear and the phone does not prompt for credentials To view VPN status messages press Applications and then select Administrator Settings gt Status gt Status Messages For more information contact your system administrator Connect Through VPN Procedure Step1 After you turn on your phone and the VPN Sign In screen appears except with certificate authentication mode enter your credentials based on the configured authentication method e Username and password Enter the username and the password that your system administrator gave you e Certificate and password Enter the password that your system administrator gave you Your username is derived from the certificate e Certificate If the phone uses only a certificate for authentication the Sign In screen does not appear and phone displays the status of the phone attempting the VPN connection When the power is lost or reset under some circumstances the stored credentials are cleared Step2 Select Sign In to connect If you press Cancel while the phone is attempting the connection the connection attempt stops and the Sign In screen appears again If you press Cancel again the VPN menu appears and shows the VPN Enabled field as Off The phone will not attempt a VPN connection again until you set the VPN Enabled field to On VPN Connection Settings The VPN window Applications gt VPN consists of these fields Cisco Unified IP P
11. to turn off only the ringer DND Incoming Call Alert applies to either DND option set Set the alert to Beep Only Flash Only Disable or select None to use the Alert setting set up by your system administrator E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP _ User Options Web Pages Line Settings i Step3 Select Save Related Topics Do Not Disturb on page 95 Line Settings Line settings affect a specific phone line directory number on your phone Line settings can include call forwarding visual and audio message waiting indicators voice message indicators ring patterns and other line specific settings You can set up other line settings directly on your phone Set up call forwarding for your primary phone line e Change rings display and other phone model specific settings Related Topics Call Forward on page 83 Call History on page 35 Set Up Call Forward Per Line Procedure Step1 On your User Options web page select User Options gt Device Step2 Select a phone from the Name drop down menu Step3 Select Line Settings Step4 Ifyou have more than one directory number line assigned to your phone select a line from the Line drop down menu Step5 In the Incoming Call Forwarding area select call forwarding settings for various conditions Step6 Select Save Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cis
12. 123 speed dial 121 fast dials 128 129 130 assign a code 129 assign to a feature button 129 delete PAB entry 130 edit 130 search 130 mobility 130 131 132 add remote destination 131 create access list 132 PAB 127 add entry 127 search for entry 127 plugins 132 sign in and out 117 user settings 125 126 change browser password 125 change phone display language 126 change PIN 126 change user options web pages language 126 user settings See user options V Video 114 secure 114 Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Index view 115 WebDialer 114 115 116 WebDialer preferences 115 change preferences 115 viewing angle 29 description 114 voice messages 69 MAC address 115 checking 69 set up preferences 115 voicemail 69 signin 115 Volume button 21 sign out 116 view preferences 115 with Cisco Directory 115 wW with corporate directory 115 wideband headset 53 wallpaper 48 wireless connection 21 warranty information 161 E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP
13. Answering New Call If you are already on a call and receive a new call answering the new call puts the first call on hold automatically Answer the new call with one of the following methods Procedure Step1 Press the flashing amber Session button or press Session on the touchscreen applicable for Cisco Unified IP Phone 9971 only Step2 Navigate to the new call using the Navigation pad and either press Answer or Select Determine If Shared Line Is On Hold Procedure Look for a pulsing red line button and the Hold Micon When these indicators display a call on the shared line has been put on hold remotely by another user E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Calling Features Remote Hold i Remote Hold When you place a call on hold while using a shared line the line button pulses green and the phone displays the Hold W icon When another phone places a call on hold the line button pulses red and the phone displays the Remote Hold icon Hold Reversion Hold Reversion notifies you when a call is left on hold A Hold Reversion notification is similar to a new call notification and includes these cues e Single ring repeating at intervals Flashing amber line button Flashing message indicator on the handset e Visual notification on the phone screen Respond to Hold Reversion Notification Procedure Press the flashing amber line
14. Arabic 3 Softkey buttons Allow you to access the softkey options for the selected call or menu item displayed on your phone screen 4 Back button 2 Returns to the previous screen or menu 5 Release button Ends a connected call or session w Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Features of Your Cisco Unified IP Phone Buttons and Hardware 6 Navigation pad and Select button The four way Navigation pad allows you to scroll through menus highlight items and f move within a text input field The Select button center of the Navigation pad allows you to select a highlighted item The Select button is lit white when the phone is in Power Save or Power Save Plus mode Press the Select button to override Power Save and Power Save Plus mode 7 Conference button Creates a conference call 8 Hold button Places a connected call on hold and toggles between an ongoing and held call 9 Transfer button Transfers a call 10 Keypad Allows you to dial phone numbers enter letters and choose menu items by entering the item number 11 Speakerphone button Selects the speakerphone as the default audio path and initiates a new call picks up an incoming call or ends a call During a call the button is lit green The speakerphone audio path does not change until you select a new default audio
15. Bluetooth Wireless Headset Performance The Cisco IP Phones support Bluetooth Class 2 technology when the headsets support Bluetooth Bluetooth enables low bandwidth wireless connections within a range of 30 feet 10 meters The best performance is in the 3 to 6 foot 1 to 2 meter range You can connect up to five headsets but only the last one connected is used as the default Because there can be potential interference issues Cisco recommends that you move 802 1 1b g devices Bluetooth devices microwave ovens and large metal objects away from the wireless headset For a Bluetooth wireless headset to work it does not need to be within direct line of sight of the phone but some barriers such as walls or doors and interference from other electronic devices can affect the connection FCC Compliance Statements The Federal Communications Commission requires compliance statements for the following FCC Part 15 21 Statement Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment FCC RF Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment End users must follow the specific operating instructions for satisfying RF exposure compliance This transmitter must be at least 20 cm from the user and must not be collocated or operating in conjunction with any other antenna or t
16. Call Options 76 Place Call Using Speakerphone 77 E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Contents Place Call Using Headset 77 Release Call and Start Another Call 77 Actionable Incoming Call Alert 78 Agent Greeting 78 Alert Calls 78 All Calls 78 View All Calls On Phone 79 Answer 79 Answer Oldest Call First 80 Assured Services for SIP Lines 80 Make Priority Call with Login Required 80 Make Priority Call Without Login 80 Auto Answer 81 Auto Answer with Headset 81 Auto Answer with Speakerphone 81 Barge 81 Add Yourself to Call on Shared Line 82 Call Back 82 Set Up Call Back Notification 82 Call Chaperone 82 Record Chaperoned Call 83 Call Forward 83 Forward All Calls 84 Call Park 84 Park and Retrieve Call Using Park 85 Park Call Using Assisted Directed Call Park 86 Park Call Using Manual Directed Call Park 86 Call Pickup 87 Answer Call Using PickUp 87 Answer Call Using Group PickUp and Group PickUp Number 88 Answer Call Using Group PickUp and Phone Number 89 Answer Call Using Other PickUp 89 Call Waiting 89 Respond to Call Waiting Notification 89 Client Matter Code 90 Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Contents Conference 90 Add Party to Call to Create Conference 90 Join Calls into Conference 91 Swap Between Calls Before Completing Conference 91 View Conference Partici
17. Call Screen Step5 Choose Huge Large Default Medium or Small Step 6 Press Return to return to the Preferences screen Change Call History Font Size Procedure Step Press Applications gt Step2 Use the Navigation pad and Select button to scroll and select Preferences Step3 Select Font Size Step4 Select Call History Step5 Choose Small Large Default or Medium Step 6 Press Return to return to the Preferences screen Accessories You can connect external hardware to your phone using either the headjack Bluetooth or USB The accessory list by default contains an analog headset that can be set up to enable wideband View Accessories List You can connect external hardware to your phone using the headjack Bluetooth or USB The accessory list by default contains an analog headset that can be set up to enable wideband Procedure Step 1 Press Applications gt Step2 Use the Navigation pad and Select button to scroll and select Accessories E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Applications View Accessories Details A list of phone accessories displays Step3 Press Exit to return to the Applications screen View Accessories Details Procedure Step 1 Press Applications gt Step2 Use the Navigation pad and Select button to scroll and select Accessories A list of phone accessories displays Step3 Select
18. Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Calling Features Use WebDialer with Cisco Directory i Use WebDialer with Cisco Directory Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Procedure Sign in to your User Options web pages Select User Options gt Directory and search for a coworker Select the number that you want to dial If this is your first time using WebDialer review the preferences on the Make Call window Select Dial The call is now placed on your phone To end a call select Hang up or hang up your handset Use WebDialer with Another Online Corporate Directory Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Procedure Sign in to a WebDialer enabled corporate directory and search for coworkers Select the number that you want to dial When prompted enter your user ID and password If this is your first time using WebDialer review the preferences on the Make Call window Select Dial The call is now placed on your phone To end a call select Hang up or hang up your handset Change WebDialer Preferences Step 1 Step 2 Procedure Initiate a call using WebDialer to access the Make Call window The Make Call window displays the first time that you use WebDialer after you select the number that you want to dial Select one of the following options from the Make Call window e Preferred language Determines the languag
19. Conference page 90 e Custom Line Filters page 92 e Divert page 95 Do Not Disturb page 95 e Extension Mobility page 96 Fast Dial page 96 Forced Authorization Code page 97 Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Calling Features Feature Buttons and Softkeys Hold page 97 Hold Reversion page 99 Hunt Groups page 99 Intercom page 100 Line Status page 101 Malicious Call Identification page 102 Meet Me Conference page 103 Mobile Connect page 103 Mute page 105 On Hook Dialing page 106 Plus Dialing page 106 Privacy page 107 Prompt for Barge page 107 Quality Reporting Tool page 108 Redial page 108 Secure and Nonsecure Indication Tone page 109 Shared Lines page 109 Monitoring and Recording page 110 Speed Dial page 110 Transfer page 112 Uniform Resource Identifier Dialing page 113 Video Calls and Security page 114 WebDialer page 114 Feature Buttons and Softkeys Depending on how your system administrator set up your phone some features included in this guide may not be available to you The following table provides information about some of the features that are available on softkeys and dedicated feature buttons and some that your system administrator can set up on programmable feature buttons Features that appear on softkeys are set up by your system administrator Feature Name Dedicate
20. Directory Entry Step 1 Step 2 Step 3 Step 4 Step 5 Procedure Sign in to Personal Directory and search for an entry Select the entry Press Edit Press Delete You may need to select More first Press OK to confirm the deletion Assign Button for Personal Address Book Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Procedure On your User Options web page select User Options gt Device Select a phone from the Name drop down menu Select Service URL Your system administrator sets up your phone to display services For more information contact your system administrator Select the Personal Address Book service from the Button drop down list Enter a phone label for the button Select Save Select Reset and then select Restart to refresh the phone configuration You can now press the button to access personal address book codes Fast Dial Setup You can add delete or update fast dial entries from the User Options web page You can create up to 500 fast dial and PAB entries You can create a new fast dial entry without using a PAB entry These fast dial entries are labeled raw in the User Options web pages and do not display a configurable text label E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP _ User Options Web Pages Assign Feature Button for Fast Dial Assign Feature Button for Fast Dial Step 1 Step 2 S
21. IEEE 802 3af and 802 3at power enabled 5 Computer port 10 100 1000 PC connection 10 Camera pin holes for Cisco Unified Video Camera The following picture shows the side of the phone Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Features of Your Cisco Unified IP Phone A Bluetooth 1 USB port 3 Speaker port for output to optional external speakers 2 Accessory connector for example for 4 Microphone port for input from optional external connecting a Cisco Unified IP Phone Expansion microphone Module L Note Each USB port supports a maximum of five supported and nonsupported devices that are connected to the phone Each device connected to the phone is included in the maximum device count For example your phone can support five USB devices such as three Cisco Unified IP Color Key Expansion modules one hub and one other standard USB device on the side port and five additional standard USB devices on the back port Many third party USB products count as multiple USB devices for example a device containing USB hub and headset can count as two USB devices For more information see the USB device documentation Bluetooth Your phone supports Bluetooth Class 2 technology when the headsets support Bluetooth You can add and pair up to five Bluetooth headsets to your phone but the last Bluetooth headset connec
22. To to open and use the selected application Step4 Press Exit to close the application Close Active Application Procedure Step 1 Press Applications gt Step2 Use the Navigation pad and Select button to scroll and select Running Applications Step3 Select a running application and press Close App to close the application e Press Close to close the application without saving the changes Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Applications A Phone Information e Press Cancel to cancel the close application operations Step4 Press Exit to return back to the Applications screen Phone Information The Phone Information window displays the following information about your phone e Model Number IP Address some phones display IPv4 Address and IPv6 Address e MAC Address e Active Load e Last Upgrade e Active Server e Stand by Server View Phone Information Procedure Step 1 Press Applications gt Step2 Use the Navigation pad and Select button to scroll and select Phone Information Step3 Press Exit softkey to return to the Applications screen Administrator Settings For information on accessing and changing the Administrator Settings contact your system administrator VPN Client The VPN Client establishes a virtual private network VPN connection on your phone when a phone is located outside a trusted network or when network
23. User Options web page select User Options gt Mobility Settings gt Access Lists Select Add New Optional Enter a name to identify the access list and a description Select whether the access list will allow or block specified calls Select Save Select Add Member to add phone numbers or filters to the list Select an option from the Filter Mask drop down list box You can filter a directory number calls with restricted caller ID Not Available or calls with anonymous caller ID Private If you select a directory number from the Filter Mask drop down list enter a phone number or filter in the DN Mask field You can use the following wild cards to define a filter X upper or lower case Matches a single digit For example 408555123X matches any number between 4085551230 and 4085551239 Matches any number of digits For example 408 matches any number starts with 408 Used as a single digit for exact match To add this member to the access list select Save To save the access list select Save Plugins allow you to download and access applications that your system administrator sets up for you For more information contact your system administrator Access Plugins You can view plugins only if your system administrator has set them up for you E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP _ User Options Web Pages Access Plugins i Proc
24. a number and label for a speed dial code Select Save Phone Services Phone services can include special phone features network data and web based information such as stock quotes and movie listings You must first subscribe to a phone service before accessing it on your phone You can assign a service to a speed dial button from the User Options web page The services available for your phone depend on how the system administrator set up the phone system and which services you are subscribed to For more information contact your system administrator If only one service is set up the service opens by default If more than one service is set up select an option from the menu Select a service by using one of these feature buttons oS Feature button that your system administrator sets up Messages amp Applications contacts Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o User Options Web Pages A Phone Services Subscribe to Service Procedure Step1 On your User Options web page select User Options gt Device Step2 Select a phone from the Name drop down menu Step3 Select Phone Services Step4 Select Add New Step5 Select a service from the drop down list and select Next Step6 Optional Change the service label or enter additional service information if available Step7 Select Save Search for Services Procedure Step1 On
25. accommodate a lock up to 20 mm wide Compatible laptop cable locks include the Kensington laptop cable lock and laptop cable locks from other manufacturers that can fit into the security slot on the back of the phone Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Hi Features of Your Cisco Unified IP Phone Phone and Cable Lock E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP CHAPTER 2 Applications Call History page 35 e Cisco IP Manager Assistant page 40 e Preferences page 47 e Accessories page 52 e WLAN Sign In page 57 e Running Applications page 59 e Phone Information page 60 e Administrator Settings page 60 e VPN Client page 60 Call History Call History allows you to view information about the last 150 calls on your phone The Call History lists individual calls and call groups chronologically from the most recent call to the oldest one If your phone has multiple lines calls on all lines are added together The oldest calls over the 150 call limit are dropped from the history In the Call History screen the line information such as Line 5623 displays in the upper right corner to indicate the line name or number for which the call history is displayed If set up by your administrator you see icons beside each Call History entry The icon shows the status Unknown Id
26. also be necessary to subscribe to Assistant Secondary Phone Services You subscribe to services from the Application menu To handle calls for managers the assistant phone must log in to the IPMA service IPMA supports Single Sign On SSO If you have logged into the Assistant Console you do not need to log in to the IPMA service on the phone E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Applications Assistant Phones i A optional intercom line can be configured if required The intercom line is a dedicated line it can only be used to speak to a specific manager phone even if the assistant phone is associated with multiple managers Related Topics Subscribe to Assistant Primary Phone Service on page 42 Log In to IPMA Service on Phone on page 47 Assistant Console The Assistant Console is an application interface that can be used by assistants to manage IPMA features and services Assistant Settings Menu You configure some assistant phone options in the Assistant Settings menu The following table describes the options available in the Assistant Settings menu Table 3 Assistant Settings Menu Options Menu Option Description CallPlane OverWrite Toggles between Enabled and Disabled Enable this flag to send real time updates while the assistant is on a call When enabled a change in a manager s status displays while the assistant is on a call Us
27. an accessory from list and press Details The phone screen displays the details of selected accessory The information displayed on the phone screen depends on the accessory selected Most of the accessories provide these details e Device Name Hostname e Device Type e Device Service e Firmware Version e Paired Status for Bluetooth devices e Connected Status e Configured Status Step4 Press Setup to configure the selected accessory for your phone Step5 Press Exit to return to the Applications screen Set Up Wideband for Analog Headset Procedure Step 1 Press Applications gt Step2 Use the Navigation pad and Select button to scroll and select Accessories A list of phone accessories displays Step3 Select Analog Headset and press Setup The phone screen displays the wideband status for the analog headset Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Applications Add Bluetooth Accessory Step 4 Step 5 Step 6 To enable wideband for the analog headset press Turn On To disable wideband for the analog headset press Turn Off Press Return to return to the Accessories screen Add Bluetooth Accessory Step 1 Step 2 Step 3 Step 4 Step 5 Before you add a Bluetooth accessory it must be discoverable by the phone Look for a flashing LED on a Bluetooth accessory as an indication that it is discoverable For more infor
28. and nonsupported devices that are connected to the phone Each device connected to the phone is included in the maximum device count For example your phone can support five USB devices such as three Cisco Unified IP Color Key Expansion modules one hub and one other standard USB device on the side port and five additional standard USB devices on the back port Many third party USB products contain more than one USB device and thus count as more than one device For example a third party USB device may contain an internal hub and a headset and thus count as two USB devices If you use a USB hub and remove the USB cable from the phone or device port during an active call it may cause your phone or device to reboot For more information contact your system administrator Cisco Unified IP Color Key Expansion Module The Cisco Unified IP Color Key Expansion Module attaches to your Cisco Unified IP Phone 8961 9951 and 9971 and allows you to add up to 36 extra line appearances or programmable buttons to your phone The programmable buttons can be set up as phone line buttons speed dial buttons or phone feature buttons You can add multiple Expansion Modules to the Cisco Unified IP Phone 9951 and Cisco Unified IP Phone 9971 Cisco Unified IP Phone model Number of Expansion Modules supported 8961 1 Expansion Module with 36 lines or buttons 9951 2 Expansion Modules with 72 lines or buttons 9971 3 Expansion Modules with 108 lines or butt
29. call to the destination number and sends the specified FAC CMC and additional digits with dialing pauses inserted To include dialing pauses in the speed dial you can include a comma as part of the speed dial string This comma specifies a pause of 2 seconds The pause also allows you to separate FAC and CMC from the other digits in the speed dial string Be aware of the following requirements when you include FAC and CMC in the speed dial string e FAC must always precede CMC in the speed dial string e A speed dial label is required for speed dials with FAC and DTMF digits e Only one comma is allowed between FAC and CMC digits in the string Each comma you include represents an additional pause of 2 seconds For example two commas represent a pause of 4 seconds Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Calling Features a Transfer Note Transfer Before you configure the speed dial try to connect to the specified digits manually at least once to ensure that the digit sequence is correct The phone does not save the FAC CMC or additional digits from the speed dial in the call history If you press Redial after connecting to a destination using the speed dial the phone prompts you to enter any required FAC CMC or DTMF digits manually The following examples that show how to use Speed Dial with pauses Example 1 Consider t
30. for the longest time Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Calling Features A Answer Call Using Group PickUp and Group PickUp Number e Group PickUp Allows you to answer a call on a phone that is outside your call pickup group by Using a group pickup number provided by your system administrator Dialing the number of the ringing phone e Other PickUp Allows you to answer a call ringing on another phone within in your call pickup group or in an associated call pickup group Your system administrator sets up your call pickup group and your call pickup softkeys depending on your call handling needs and work environment You can also monitor and pick up ringing calls using Line Status indicators if your system administrator has set up Line Status indicators on speed dial buttons for you Line Status indicators allow you to see if a line that is associated with a speed dial button is idle in use in a Do Not Disturb state or ringing Procedure Step1 Perform one of the following actions e Press PickUp to transfer a ringing call within your pickup group to your phone e If you have multiple lines and want to pick up the call on a nonprimary line first press the desired line button then press PickUp If your phone supports autopickup you are connected to the call Step2 Ifthe call rings press Answer to connect to the call Answer Call Usin
31. indication tone three long beeps with pauses e When end to end nonsecure media is established and the call status is nonsecure the phone plays the nonsecure indication tone six short beeps with brief pauses e When the Play Secure Indication Tone option is disabled no tone plays For more information contact your system administrator Shared Lines Shared lines allow you to use one phone number for multiple phones and either you or your coworker can answer the call When the line flashes red your coworker can pick up the call If you share a line with a coworker e When a call comes in on the shared line e Your phone rings and the line button flashes amber e Your coworker s phone rings and the line button flashes amber e When your coworker has a call on the shared line The shared line button on your phone appears solid red to indicate that the line is in use remotely e The coworker s call displays on your screen unless your coworker has Privacy enabled e If you put the call on hold e Your line button pulses green e Your coworker s line button pulses red e You or the coworker can join a call on the shared line using the Barge feature Barge converts the call into a conference To barge press the red session button for the remote in use call on the shared line Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Hi Calling Features Monitor
32. lines For each filter only the subset of lines under coverage will generate an alert If a filter is turned off lines under its coverage will not show alert notifications The administrator configures the default line filter which is visible to you as the Daily schedule filter Even if the administrator has not configured the default filter the all calls filter and custom filter options are available to you If you have not created any custom filters all provisioned lines are covered by the default line filter if it exists or all calls if it does not You can create and manage your filters from the Call notifications menu option available under Applications gt Preferences on your phone Note If both the Custom Line Filters and the Actionable Incoming Call Alert features are enabled actionable call alerts apply only to the lines that are covered by filters Related Topics Custom Line Filters on page 92 Select Active Line Filter Step 1 Step 2 Step 3 Procedure On your phone select Applications gt Preferences Highlight Call notifications and press Select The currently available filter options display Highlight the filter to apply and press Select E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Applications Barge Confirmation i Barge Confirmation By default the Barge Alert option is set to Off and you can barge into an eli
33. not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case users will be required to correct the interference at their own expense The following information is for FCC compliance of Class B devices This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If the equipment causes interference to radio or television reception which can be determined by turning the equipment off and on users are encouraged to try to correct the interference by using one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Modifications to this product not authorized by C
34. not lit press and enter a number Release Call and Start Another Call Procedure Step1 When you are on an active call or during dialing press the Release button on the phone The following actions occur e The active call ends e The phone provides dial tone e The New Call window displays Step2 Enter the number and press Dial Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Calling Features A Actionable Incoming Call Alert Actionable Incoming Call Alert The Actionable Incoming Call Alert displays an actionable alert instead of a toast alert when you receive an incoming call In addition to displaying incoming caller details the actionable alert allows you to answer ignore or divert the call Your administrator configures the Actionable Incoming Call Alert By default this actionable alert is disabled X Note If both the Custom Line Filters and the Actionable Incoming Call Alert features are enabled actionable call alerts apply only to the lines that are covered by filters Agent Greeting Agent Greeting allows you to create and update a prerecorded greeting that plays at the beginning of a call such as a customer call before you begin the conversation with the caller You can prerecord a single greeting or multiple greetings as needed When a customer calls both parties hear the prerecorded greeting You can remain on mute until the gree
35. off the feature Prompt for Barge The Prompt for Barge feature provides an option to display a visual alert prompt when you try to barge into a call You configure this feature on the phone from the Preferences menu By default the Barge Alert option is set to Off and you can barge into an eligible shared lined without receiving a prompt When the Barge Alert is set to On an alert prompt displays Select Yes to barge into the call or No to cancel the barge Related Topics Barge Confirmation on page 51 Dismiss Barge Alert Prompt Window When the Prompt for Barge feature is enabled on your phone you see a pop up window when you start to barge into a call Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Calling Features A Quality Reporting Tool Procedure Press No to cancel the barge or press any line or session key The Barge Alert prompt window closes Note The alert closes automatically if the phone opens a new window if a new alert window opens or if the current session is no longer available for barge Quality Reporting Tool Your system administrator may temporarily configure your phone with the Quality Reporting Tool QRT to troubleshoot performance problems Depending on configuration use the QRT to e Immediately report an audio problem on a current call Select a general problem from a list of categories and choose reason codes Re
36. speed dial button Press Speed Dial enter a speed dial number and press Speed Dial again e Press Active Calls and select a call e Select a call from the Call History Wait for the party to answer or skip to step 4 while the call is ringing Press Conference The conference begins Join Calls into Conference Step 1 Step 2 Step 3 Step 4 The conference is established on the line that had the active call Procedure Start with two connected calls Make sure that one of the calls is active not on hold If both calls are on hold resume one call Press Conference B Press the line button for the other held call or if the held call is on another line a Press Active Calls b Choose a call from the list c Press Conference The conference begins The conference is established on the line that had the active call Swap Between Calls Before Completing Conference Step 1 Step 2 Use this procedure to consult privately with the conference and another person before adding the person into the conference Procedure Call a new conference participant but do not add the participant to the conference Press Swap to toggle between the participant and the conference Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Calling Features A View Conference Participants View Conference Participants You can view the details of the last 16 parti
37. the same as those that display when the phone is idle This is useful for example if you want to access the Forward All or New Call softkeys while you are on a call 3 Session button label for connected call Displays information such as phone number and duration about a connected call on the line The timer counts the call duration in minutes and seconds MM SS until the call exceeds 60 minutes Then the timer counts hours and minutes HH MM 4 Session button label for held call Displays information such as phone number and duration about a held call on the line Press the corresponding session button to resume the held call The timer counts the call duration in minutes and seconds MM SS until the call exceeds 60 minutes Then the timer counts hours and minutes HH MM 5 New Call icon Indicates you can press the corresponding session button to make a new call 6 Softkeys Softkey options for the selected highlighted call only If you select a different call for example you press a feature button press the Navigation pad or answer a ringing call the softkey options may change w Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Features of Your Cisco Unified IP Phone Phone Screen o Phone with Multiple Lines If you have multiple lines you may find it useful to use All Calls to view all calls on all li
38. to ring through rather than be forwarded Prevent you from creating a call forward loop or exceeding the maximum number of links in a call forwarding chain Forward All Calls Step 1 Step 2 Step 3 Step 4 Call Park Procedure On any idle line from which you want to forward your calls press Forward All Enter a phone number or select an entry from the Call History list Depending on how your voicemail system is set up you may be able to press Messages to forward all calls to voicemail Visual confirmation displays for a few seconds to confirm the number to which your calls will be forwarded To verify that your calls are forwarded look for K7 j A Forward All on icon in the line label The forwarding information in the header To cancel call forwarding press Forward Off Call Park allows you to use your phone to park temporarily store a call which you can then retrieve from another phone such as a phone at a coworker s desk or in a conference room There are two ways you can park a call Park Allows you to park an active call that you answered on your phone and retrieve it using another phone in the Cisco Unified Communications Manager system E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP _ Calling Features Park and Retrieve Call Using Park Directed Call Park Allows you to park and retrieve an active call in two di
39. use any liquids or powders on the phone because they can contaminate phone components and cause failures Procedure Before cleaning the phone display press Select until you see the message Touchscreen Disabled to disable the phone screen The phone screen reenables automatically after 60 seconds To reenable the phone screen manually after cleaning press Select until you see the message Touchscreen Enabled Adjust Handset Rest If your phone is wall mounted you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Features of Your Cisco Unified IP Phone Step 1 Step 2 Step 3 Step 4 Step 5 Phone and Cable Lock Procedure Remove the handset from the cradle and pull the plastic tab from the handset rest Rotate the tab 180 degrees Hold the tab between two fingers with the corner notches facing you Line up the tab with the slot in the cradle and press the tab evenly into the slot An extension protrudes from the top of the rotated tab Return the handset to the handset rest Phone and Cable Lock You can secure the Cisco Unified IP Phone 8961 9951 and 9971 to a desktop by using a laptop cable lock The lock connects to the antitheft security connector on the back of the phone and the cable can be secured to a desktop The security slot can
40. your User Options web page select a device Step2 Select Phone Services Step3 Select Find Change or End Services Procedure Step1 On your User Options web page search for services Step2 Select one or more entries Step3 Select Delete Selected Change Service Name Procedure Step1 On your User Options web page search for services Step2 Select a service name Step3 Change the information and select Save E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP _ User Options Web Pages User Settings i Add Service to Programmable Feature Button Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Procedure On your User Options web page select User Options gt Device Select a phone from the Name drop down menu Select Service URL Your system administrator sets up a service URL button for your phone Select a service from the Button Service drop down list Optional If you want to rename the service edit the label fields If your phone does not support double byte character sets it uses ASCII Label fields Select Save Select Reset to reset your phone to see the new button label on your phone User Settings Your PIN and password allow you to access different features and services For example use your PIN to sign in to Cisco Extension Mobility or Personal Directory on your phone Use your password to sign in to your User Options web
41. 1 and 9971 only Before You Begin Before you can connect a Bluetooth accessory it must be already added as an accessory to the phone Procedure Press Applications gt Use the Navigation pad and Select button to scroll and select Accessories Select a Bluetooth accessory and press Connect When the connection completes the Bluetooth active icon appears on the phone screen header and a checkmark appears next to the connected accessory Disconnect Bluetooth Accessory Step 1 Step 2 Step 3 For Cisco Unified IP Phone 9951 and 9971 only Procedure Press Applications gt Use the Navigation pad and Select button to scroll and select Accessories Select a Bluetooth accessory and then press Disconnect View Camera Details Step 1 Step 2 Step 3 Step 4 Procedure Press Applications gt Use the Navigation pad and Select button to scroll and select Accessories Select Cisco Unified Video Camera and press Details Press Return to return to the Accessories screen Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Applications View Camera Setup View Camera Setup Procedure Step 1 Press Applications gt Step2 Use the Navigation pad and Select button to scroll and select Accessories Step3 Select Cisco Unified Video Camera and press Setup You can set up the following camera features e Auto Transmit Brightness
42. 3at power enabled oo Anti theft security lock connector lock optional The following diagram shows the phone from the side E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Features of Your Cisco Unified IP Phone Buttons and Hardware 1 USB port 2 Accessory connector for example to connect a Cisco Unified IP Color Key Expansion Module Note Each USB port supports the connection of up to five supported and nonsupported devices Each device connected to the phone is included in the maximum device count For example the USB port on your phone can support a maximum of five USB devices such as three Cisco Unified IP Color Key Expansion modules one hub and one other standard USB device Many third party USB products count as multiple USB devices for example a device containing USB hub and headset can count as two USB devices For more information see the USB device documentation Buttons and Hardware Your phone provides quick access to your phone lines features and call sessions e Programmable feature buttons left side Use to view calls on a line or access features such as Speed Dial or All Calls These buttons are also called feature buttons e Session buttons right side Use to perform tasks such as answering a call resuming a held call or when not being used for an active call initiating phone functions
43. Ajaj CISCO g A g R4 4 a E fd Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP First Published June 30 2011 Last Modified May 09 2014 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY The following information is for FCC compliance of Class A devices This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if
44. C RF Radiation Exposure Statement 158 FCC Receivers and Class B Digital Statement 159 Cisco Product Security Overview 159 Accessibility Features 159 Additional Information 159 CHAPTER 10 Warranty 161 Cisco One Year Limited Hardware Warranty Terms 161 Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o a Contents Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP CHAPTER 1 Features of Your Cisco Unified IP Phone e Cisco Unified IP Phone 8961 page 1 e Cisco Unified IP Phone 9951 page 10 e Cisco Unified IP Phone 9971 page 19 e General Phone Information page 28 Cisco Unified IP Phone 8961 The following sections describe attributes of the Cisco Unified IP Phone 8961 Phone Connections for Cisco Unified IP Phone 8961 Connect your phone to the corporate IP telephony network using the following diagram Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Features of Your Cisco Unified IP Phone Phone Connections for Cisco Unified IP Phone 8961 1 DC adapter port DC48V 5 Computer port 10 100 1000 PC connection 2 AC to DC power supply optional 6 Handset connection 3 AC power wall plug optional 7 Analog headset connection headset optional 4 Network port 10 100 1000 SW with IEEE 802 3af and 802
45. Displays if the All Calls feature is enabled Press the corresponding button to display all calls on all lines Calls are displayed on the right side of the phone screen from the oldest at the top to the newest Press the button once to select the current call or first call on the list Press the button twice to select the header line which allows you to make a new call With multiple lines you may prefer the All Calls view Your system administrator can also set up your phone so that the primary line key displays the same list as the All Calls button For more information contact your system administrator Cisco Unified IP Phone 9971 The following sections describe attributes of the Cisco Unified IP Phone 9971 Phone Connections for Cisco Unified IP Phone 9971 Connect your phone to the corporate IP telephony network using the following diagram Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Hi Features of Your Cisco Unified IP Phone Phone Connections for Cisco Unified IP Phone 9971 CT 3 fo a pR LTN DC adapter port DC48V 7 Analog headset connection optional AC to DC power supply optional for the 8 USB port network port connection but required for a Wi Fi connection AC power wall plug optional 9 Anti theft security lock connector lock optional Network port 10 100 1000 SW with 10 Camera pin holes for Ci
46. Mute Video Procedure Step1 Press Mute Video Step2 Press Unmute Video to unmute the video Swap Views Procedure Press Swap to toggle between the full screen view and the picture in picture PIP view The Swap is only available if you are in full screen view Adjust Picture in Picture Position Procedure Step1 Press PIP to move the PIP window to a different quadrant of the screen Step2 To disable PIP press PIP five times Bluetooth Headsets For Cisco Unified IP Phone 9951 and 9971 only The Cisco Unified IP Phone 9951 and 9971 support Bluetooth Class 2 technology when the headsets support Bluetooth Bluetooth enables low bandwidth wireless connections within a range of 30 feet 10 meters The best performance is in the 3 to 6 foot 1 to 2 meter range E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Accessories VDI Clients When using Bluetooth headsets with your phone these conditions apply e You can pair and connect up to five Bluetooth headsets to your phone but the last Bluetooth headset connected becomes the default for use with the phone e After a Bluetooth headset is connected turning it off and reconnects it to the phone The following instructions apply when using the Bluetooth headset If you have both a Bluetooth headset and an analog headset attached to the phone only one type of headset works at any time Using a USB he
47. Preferences Step3 Select Bluetooth Step4 Press On The Bluetooth icon appears on the phone screen header Step5 Optional To add a Bluetooth accessory from this screen select Bluetooth again and press Add Accessory Turn Off Bluetooth For Cisco Unified IP Phone 9951 and 9971 only Procedure Step 1 Press Applications gt Step2 Use the Navigation pad and Select button to scroll and select Preferences Step3 Select Bluetooth Step4 Press Off The Bluetooth icon disappears from the phone screen header Adjust Headset Sidetone Step 1 Step 2 Step 3 Step 4 If your system administrator has sets the Headset Sidetone Controls feature for your phone you can specify the volume of your headset from your phone Procedure Press Applications gt Use the Navigation pad and Select button to select Preferences Select Headset Sidetone Select one of the following sidetone levels e Off Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Applications Call Notifications e Very Low Low e Normal e High Call Notifications X Custom Line Filters enable you to reduce alert activity by filtering it to high priority lines by allowing you to set the alerting call notification priority on a subset of lines covered by an alert filter The custom filter generates either traditional pop up alerts or actionable alerts for incoming calls on the selected
48. SIP feature With this feature routine calls are placed normally However during an emergency you can select a priority level that helps ensure the delivery of critical calls Depending upon how your telephone is configured you may be required to enter your login information also When you receive a priority call a precedence level icon displays next to the caller s name on your phone display For more information contact your system administrator Make Priority Call with Login Required Procedure Step1 Retrieve the handset from the cradle Step2 Press the PrecLevel softkey Step3 Select a priority level for the call Step4 Enter your credentials on the authorization screen You have three opportunities to enter your login information correctly Step5 Enter the destination number You hear the precedence ring back tone and the precedence level icon displays on the screen Make Priority Call Without Login To place a priority call without logging in follow these steps Procedure Step1 Retrieve the handset from the cradle Step2 Press PrecLevel Step3 Selects the desired priority level for the call Step4 Enter the destination number E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP _ Calling Features Auto Answer You hear the precedence ringback tone and the precedence level icon displays on the screen Auto Answer Auto Answer prompts your p
49. Select button to scroll and select Personal Directory Select Personal Address Book Enter the name information and press Submit Press Select and then press FastDial Select a number and press Select Scroll to an unassigned fast dial index You may have to press Next to get to more fast dial indexes Press Select Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Contacts A Fast Dial Codes with Personal Directory Place Call Using Fast Dial Code Procedure Step 1 Press Contacts Gc Step2 Sign in to Personal Directory Step3 Select Personal Fast Dials and scroll to a fast dial code You may have to press Next to get to more fast dial codes Step4 Select the fast dial code you want to dial and press Dial Delete Fast Dial Code Procedure Step 1 Press Contacts cD Step2 Sign in to Personal Directory Step3 Select Personal Fast Dials and search for a fast dial code Step4 Select the fast dial code that you want to delete and press Remove You may need to press More first Step5 Select the index to delete Step6 Press Remove E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP CHAPTER Messages e Messages Overview page 69 e Personalize Voicemail page 69 e Check for Voice Messages page 69 e Listen to Voice Messages page 70 Messages Overview Voice messages are stored on your voi
50. The recording restarts automatically when the conference call is established Step6 Press End Call to end the chaperoned call all parties are disconnected Call Forward Call Forward allows you to forward calls from any line on your phone to another number There are two types of call forwarding features that your system administrator may set up on your phone e Unconditional call forwarding Call Forward All Applies to all calls that you receive You can set up Call Forward All directly on your phone for any line To set up Call Forward All remotely go to your User Options web pages e Conditional call forwarding Call Forward No Answer Call Forward Busy Call Forward No Coverage Applies to certain calls that you receive according to conditions and is set up from your User Options web pages When forwarding calls from your phone e Enter the call forward target number exactly as you would dial it from your phone For example enter an access code or the area code if necessary e Call forward is phone line specific If a call reaches you on a line where call forwarding is not enabled the call rings as usual e Your system administrator can set up other call forward options that do the following Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP ei Calling Features A Forward All Calls e Allow calls placed from the call forward target number to your phone
51. User Guide for Cisco Unified Communications Manager 9 0 SIP o Features of Your Cisco Unified IP Phone A Clean Phone Display If your phone is active for example on a call your phone waits until it has been inactive for a period of time before telling you of the pending power shutdown Before the shutdown happens you see a message to remind you that your phone is about to power off After your phone goes to sleep press Select to wake up your phone After the phone is inactive for a period of time a message displays to alert you that the phone is about to power down At the configured wake time your phone powers up Wake and sleep times are also linked to the configured days that you normally work If your requirements change for example your work hours or work days change contact your system administrator to have your phone reconfigured For more information about Energy Wise and your phone contact your system administrator Clean Phone Display gt Caution Step 1 Step 2 When the phone is in sleep mode the touchscreen is blank and the Select button is not lit When the phone is in this condition you can clean the screen as long as you know that the phone will remain asleep until after you finish cleaning If the phone is likely to wake up during cleaning wake it up or wait until it is awake before following the preceding cleaning instructions Use only a soft dry cloth to wipe the phone display Do not
52. User Options gt Fast Dials Step2 Search for the fast dial entry that you want to edit Step3 Select a component of the entry Step4 Change the phone number Step5 Select Save Delete Fast Dial Personal Address Book Entry Procedure Step1 On your User Options web page search for a fast dial entry Step2 Select one or more entries Step3 Select Delete Selected Mobility Settings When using Cisco Mobile Connect you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone These phones are called remote destinations You can also define access lists to restrict or allow calls from certain numbers to be sent to your mobile phone Related Topics Mobile Connect on page 103 E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP _ User Options Web Pages Add New Remote Destination i Add New Remote Destination Procedure Step1 On your User Options web page select User Options gt Mobility Settings gt Remote Destinations Step2 Select Add New Step3 Enter the following information e Name Enter a name for the mobile or other phone Destination Number Enter your mobile phone number Step4 Select your remote destination profile from the drop down list Your remote destination profile contains the settings that apply to remote destinations that you create Step5 Check the Mobi
53. access 132 plugins 132 access list create 132 accessibility features 159 accessories 52 adapters 1 10 19 add 125 127 131 PAB entry 127 phone services to button 125 remote destination for Mobile Connect 131 administrator settings 60 Agent Greeting 78 alerts 21 89 99 103 audible 89 99 103 call waiting 89 Hold Reversion 99 MCID 103 silent 103 visual 21 89 99 103 call waiting 89 Hold Reversion 99 MCID 103 new voice message 21 ringing call 21 All Calls 78 answer oldest first 79 Application button 21 applications running 59 assign 129 fast dial button 129 fast dial code 129 Assistant 40 Assistant Console 40 audible message indicator See message indicators Auto Answer 81 description 81 Back button 21 Barge 81 BLF See Line Status Bluetooth 12 21 48 54 55 148 accessory 54 55 add 54 connect 55 delete 54 disconnect 55 headset 148 settings 48 wireless connection 21 brightness 48 139 expansion module 139 phone 48 browser password 125 change 125 Busy Lamp Features See Line Status buttons 3 12 21 72 and softkeys per feature 72 color LEDs 3 model specific overview 3 12 21 C cable lock 33 connecting to phone 33 Call Back 82 set up notification 82 call bubble 52 change font size 52 Call Forward All 83 call history 35 52 change font size 52 Call Park 84 Call Pickup 87 description 87 Call Waiting description 89 Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unifi
54. adset disables both the Bluetooth and analog headset Enable the Bluetooth headset to disable the analog headset e Disable the Bluetooth headset to enable the analog headset e Unplug the USB headset and then enable either the Bluetooth headset or the analog headset For optimum headset coverage use your Bluetooth headset within 10 ft of the phone although Bluetooth coverage extends to about 30 ft from the phone e Your phone supports the Bluetooth Handsfree Profile If your Bluetooth headset supports these features you can perform these call functions from your Bluetooth headset e Answer a call End a call e Change the headset volume for a call e Redial e Caller ID e Reject e Divert e Hold and Accept e Release and Accept For more information see the documentation from your Bluetooth headset manufacturer While using Bluetooth headset there can be potential interference issues Therefore Cisco recommends that you reduce the proximity of other 802 11b g devices Bluetooth devices microwave ovens and large metal objects For a Bluetooth wireless headset to work it does not need to be within direct line of sight of the phone but some barriers such as walls or doors and interference from other electronic devices can affect the connection VDI Clients The Virtual Desktop Infrastructure VDI client attaches to the Cisco Unified IP Phone 8961 9951 or 9971 It provides a virtual environment that allows you to wo
55. al Allows you to monitor the status of and dial a specific number on a speed dial button If the monitored line is unavailable the Line Status button changes to a normal speed dial button Directed Call Park Allows you to monitor the line status of and dial a Directed Call Park number on a speed dial button Call Pickup Allows you to monitor the line status of and pick up a ringing call on a ringing call on a speed dial button Your system administrator can also set up your phone to play an audible alert when a call rings on the monitored line Related Topics Call Park on page 84 Call Pickup on page 87 Speed Dial on page 110 Malicious Call Identification Malicious Call Identification MCID allows you to identify an active call as suspicious which initiates a series of automated tracking and notification messages E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Calling Features Trace Suspicious Call i Trace Suspicious Call Procedure Press Report Caller to send a silent notification message to your system administrator When the silent notification message is sent your phone provides both a visual and audible confirmation Meet Me Conference Meet Me allows you to call a predetermined number at a scheduled time to host or join a Meet Me conference The Meet Me conference begins when the host connects Participants who call the conference be
56. and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Applications Preferences Log In to IPMA Service on Phone Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Procedure Press Applications Select the Assistant Service menu option and press Open Select Assistant Login and press Open The Assistant Login window opens Enter your User ID Enter your PIN Press Submit Preferences Ringtone The Preferences menu allows you to set your preferences for phone options You can choose a different ringtone for each line that your phone plays to indicate an incoming call For information about adding custom ringtones to your phone contact your system administrator Change Ringtone Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Procedure Press Applications gt Use the Navigation pad and Select button to scroll and select Preferences Select Ringtone If your phone has multiple lines select a line and press Edit or Select Highlight a ringtone Press Select or Edit Press Play to play the sample ringtone Press Set to apply the ringtone To apply the ringtone to all lines press Apply To All Press Return to return to the Preferences screen Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Applications A Wallpaper Wallpaper Your system administrator controls if you can chan
57. and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Features of Your Cisco Unified IP Phone Phone Screen Phone with Single Line slelis cisco tenrzooqonipn 4085554567 Jessica Taylor lt 2 4159992245 2 21 IIX ar 0 i EngCall Show Detail 1 Line label Displays the line phone information 2 Header Displays the date time and other information such as phone number about the selected line 3 Session button label for connected Displays information such as phone number and duration about a connected call on the call line The timer counts the call duration in minutes and seconds MM SS until the call exceeds 60 minutes Then the timer counts hours and minutes HH MM 4 Session label for held call Displays information such as phone number and duration about a held call on the line Press the corresponding session button to resume the held call The timer counts the call duration in minutes and seconds MM SS until the call exceeds 60 minutes Then the timer counts hours and minutes HH MM 5 New Call icon Indicates you can press the corresponding session button to make a new call 6 Softkeys Softkey options for the selected highlighted call only If you select a different call for example you press a feature button press the Navigation pad or answer a ringing call the softkey options may change Cisco Unifie
58. and use Delivery of Cisco cryptographic products does not imply third party authority to import export distribute or use encryption Importers exporters distributors and users are responsible for compliance with U S and local country laws By using this product you agree to comply with applicable laws and regulations If you are unable to comply with U S and local laws return this product immediately Further information regarding U S export regulations may be found at http www bis doc gov index php regulations export administration regulations ear Accessibility Features The Cisco Unified IP Phones 8961 9951 and 9971 provide accessibility features for the vision impaired the blind and the hearing and mobility impaired For detailed information about the accessibility features on these phones see Accessibility Features for the Cisco Unified IP Phone 8961 9951 and 9971 You can also find more information about accessibility at this Cisco website http www cisco com web about responsibility accessibility index html Additional Information You can access the Cisco website at this URL http www cisco com Within the Cisco website you can find the following information e Cisco Unified IP Phone 9951 and 9971 quick reference cards quick start guides and end user guides http cisco com en US products ps10453 products_user_guide_list html Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Commu
59. ant Phones on page 42 Survivable Remote Site Telephony Overview If communication between your phone and the Cisco Unified Communications Server is interrupted you receive an alert message on your phone If you are on an active call the call remains established and you enter a failover situation This failover is the Survivable Remote Site Telephony SRST feature While in failover not all the features of your phone are available The following table describes typical feature and feature availability although not all the features may be supported on your phone For more information about feature availability during failover contact your system administrator Table 6 Feature support during failover Feature Supported Notes New Call Yes End Call Yes Redial Yes Answer Yes Hold Yes Resume Yes Conference Yes Conference to Active Calls Join No The Active Calls softkey does not display E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Calling Features Survivable Remote Site Telephony Overview Feature Supported Notes Conference List No Transfer Yes Transfer to Active Calls Direct No Transfer Auto Answer Yes Call Waiting Yes Caller ID Yes Audible Message Waiting Indicator Yes All Calls Programmable Line Key Yes Answer Programmable Line Key Yes Unifi
60. ation pad and Select button to scroll and select Call History Highlight the call record that you want to edit Press EditDial You may need to press More first Press the right or left arrow on the Navigation pad to move the cursor to the desired location Press to delete numbers on the left of the cursor Enter numbers using the phone keypad Press Call to dial the new edited number Press Return to return the Call History screen Clear Call History Step 1 Step 2 Step 3 Step 4 Step 5 Procedure Press Applications gt Use the Navigation pad and Select button to scroll and select Call History Press Clear List to clear the entire call history on the phone You may need to press More first Confirm the list clearing by pressing Delete or press Cancel Press Exit to return to the Applications screen Delete Call Record from Call History Step 1 Step 2 Step 3 Step 4 Step 5 Procedure Press Applications gt Use the Navigation pad and Select button to scroll and select Call History Highlight the individual call record or call group that you want to delete To delete an individual call record press Delete You may need to press More first To delete a call group press Delete to delete all calls in the group Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Applications A Cisco IP Manager Assistant A Delete Record aler
61. ations A Filter Call History Filter Call History Procedure Siep Press Application em Step2 Use the Navigation pad and Select button to scroll and select Call History The default view in Call History is for All Calls which is shown at the top of the screen The line information such as Line 5623 is shown in the upper right corner Step3 To sort calls for a specific phone line select that phone line and view the individual calls or call groups for that line Step4 To sort by missed calls for the selected line press Missed Calls softkey Step5 Press Exit to return to the Applications screen Dial from Call History Procedure Step 1 Press Applications gt Step2 Use the Navigation pad and Select button to scroll and select Call History Step3 From the Call History screen select the call record that you want to dial and perform one of the following actions Press Call e Pick up the handset e Press Select Press Speakerphone or Headset LO Step4 When the phone is in idle you can press the down arrow on the Navigation pad to display the On Hook Dialing screen E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Applications Edit Number from Call History i Edit Number from Call History Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Procedure Press Applications gt Use the Navig
62. ay 32 Adjust Handset Rest 32 Phone and Cable Lock 33 CHAPTER 2 Applications 35 Call History 35 Line Status in Call History 36 View Call History 37 View Call Record Details 37 Filter Call History 38 Dial from Call History 38 Edit Number from Call History 39 Clear Call History 39 Delete Call Record from Call History 39 Cisco IP Manager Assistant 40 Manager Phones 40 Manager Settings Menu 41 Select Assistant 42 Subscribe to Assistant Primary Phone Service 42 Assistant Phones 42 Assistant Console 43 Assistant Settings Menu 43 Set Divert Target 44 Enable CallPlane Overwrite 44 Enable Smart Sorting 45 Assistant Manager Status Menu 45 Manager Settings Menu on Assistant Phone 46 Log In to IPMA Service on Phone 47 Preferences 47 Ringtone 47 Change Ringtone 47 Wallpaper 48 Change Wallpaper 48 Brightness 48 Adjust Brightness 48 E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Contents Bluetooth 48 Turn On Bluetooth 49 Turn Off Bluetooth 49 Adjust Headset Sidetone 49 Call Notifications 50 Select Active Line Filter 50 Barge Confirmation 51 Toggle Prompt for Barge 51 Font Size 51 Change Call Screen Font Size 52 Change Call History Font Size 52 Accessories 52 View Accessories List 52 View Accessories Details 53 Set Up Wideband for Analog Headset 53 Add Bluetooth Accessory 54 Delete Bluetooth Accessory 54 Connect Bluetooth Accessory 55 Disconnect Bluetooth Acces
63. ay that your system administrator set up your phone determines what is displayed on your phone screen Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Hi Features of Your Cisco Unified IP Phone Phone Screen Phone with Single Line sthtettes cisco 04 28 2009 19 17 36024 a 1 36031 0 42 9 2 36030 x execs stow deat owe J e 1 Header Displays the date time and information such as phone number about the selected line 2 Primary line label Displays the primary line phone information 3 Session label Displays information such as call status and duration about active calls associated with the selected line Calls are displayed in order of the oldest at the top to the newest The timer counts the call duration in minutes and seconds MM SS until the call exceeds 60 minutes Then the timer counts hours and minutes HH MM 4 New Call icon A touch sensitive icon you can press to make a new call 5 Softkeys Touch sensitive softkey options for the selected highlighted call only If you select a different call for example you press a feature button press the Navigation pad or answer a ringing call the softkey options may change Phone with Multiple Lines If you have multiple lines you can use All Calls to view all calls on all lines Your system administrator can also set up your primary line key to aut
64. bleshooting Personal Directory Troubleshooting Cannot Sign In to Personal Directory You are unable to sign in to your personal directory Possible Cause e You are using your password to sign in not your personal identification number PIN e Your PIN needs to be reset Solution e Use your PIN not your password e Contact your system administrator User Options Web Page Problems Cannot Access User Options Web Pages You are unable to access your User Options web pages Possible Cause Your password needs to be reset Solution Contact your system administrator E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP CHAPTER 9 Product Safety Security Accessibility and Related Information e Safety and Performance Information page 157 e FCC Compliance Statements page 158 e Cisco Product Security Overview page 159 e Accessibility Features page 159 e Additional Information page 159 Safety and Performance Information Power outages and other devices can affect your Cisco Unified IP Phone Power Outage Your access to emergency service through the phone depends on the phone being powered If there is a power interruption Service and Emergency Calling Service dialing will not function until power is restored In case of a power failure or disruption you may need to reset or reconfigure the equipment before using the Service or Emergency Callin
65. button or Answer to resume the call from hold Hunt Groups Hunt Groups are used to share the call load in organizations that receive a large number of incoming calls Your system administrator sets up a hunt group with a series of directory numbers When the first directory number in the hunt group is busy the system hunts for the next available directory number in the group and directs the call to that phone If you are a member of a hunt group you sign in to a hunt group when you want to receive calls and you sign out of the group when you want to prevent calls from ringing on your phone Your administrator sets up the Queue Status button so that you can view statistics about the queue for the hunt group Calls in the group call queue display the same call identification number no matter which group phone accesses the list Sign In and Out of Hunt Group Signing out of a hunt group does not prevent direct calls from ringing your phone Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Calling Features A Display Queue Statistics Step 1 Step 2 Procedure Press Hunt Group to sign in Visual confirmation displays briefly Press Hunt Group again to sign out Display Queue Statistics Step 1 Step 2 Step 3 Intercom Use the queue statistics to check the status of the hunt group queue Procedure Press QueueStatus The Queue status window appea
66. cemail system Your company determines the voicemail system your phone uses For information about the commands that your voicemail service supports see the voicemail service user documentation Personalize Voicemail Procedure Step1 Press Messages amp D Step2 Follow the voice prompts Check for Voice Messages Procedure Check for voice messages in any of these ways e Look for a solid red light on your handset Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Messages Listen to Voice Messages You can set up the visual message waiting lamp using your User Options web pages Look for a Message icon on a line label The red background indicates that there are new voice messages When you select a line with a Message icon a Voicemail icon displays on the right side of the phone screen Depending on your voicemail system you might see a count of your new voice messages on the Message icon and Voicemail icon If there are more than 99 new voice messages the message count is replaced by a plus sign If call forwarding is set up on a line that has new voice messages the Call Forward icon E replaces the Message icon on the line label e Listen for a stutter tone if available from your handset headset or speakerphone when you place a call The stutter tone is line specific You hear it only when using the line that has ne
67. chaperone answers a call creates a conference call and remains on the conference call to chaperone and record the call Cisco Unified IP Phones that are set up with the Call Chaperone feature also have a Record button When the chaperone hangs up the call the entire conference ends The chaperone can perform only the following tasks while chaperoning the call e Record the call E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP _ Calling Features Record Chaperoned Call i e Conference in one participant A chaperone can conference the first participant only subsequent participants can be added to the conference only by the other participants in the conference e End the call Record Chaperoned Call Procedure Step1 Answer an incoming call The Record button displays if the system determines that the call must be chaperoned and recorded 2 Step Press Conference ai to create a conference call Step3 Enter the phone number for the party you want to add and press Call Step4 When the called party answers press Conference The conference begins Step5 Press Record to begin recording the conference call Alternatively you can begin recording the call before the conference call is established In this case press Conference after answering the incoming call The call gets put on hold automatically and the recording stops while you set up the conference call
68. cipants who joined the conference Procedure While in a conference press Show Details to view a list of participants Note When you place a call to another party and the person you called creates a conference with a third phone the Show Details softkey only displays for the person who created the conference Remove Conference Participants Procedure Step1 While in a conference press Show Details Step2 Highlight the participant that you want to remove then press Remove Custom Line Filters Custom Line Filters enable you to reduce alert activity by filtering activity to high priority lines The filtering allows you to set the alerting call notification priority on a subset of lines covered by an alert filter The custom filter generates either traditional pop up alerts or actionable alerts for incoming calls on the selected lines For each filter only the subset of lines listed in the filter generate an alert If a filter is turned off lines listed in the filter do not show alert notifications If this feature has been configured there are three selectable filter types available to you e All Calls on all lines e Daily schedule e Custom user The administrator configures the default line filter which is visible to you as the Daily schedule filter Even if the administrator has not configured the default filter the All Calls filter and custom filter options are available to you If you have not created any custom filters all pro
69. co Unified Communications Manager 9 0 SIP o User Options Web Pages A Line Settings Change Voice Message Indicator Setting Per Line Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Procedure On your User Options web page select User Options gt Device Select a phone from the Name drop down menu Select Line Settings Optional If you have more than one directory number line assigned to your phone select a line from the Line drop down menu In the Message Waiting Lamp area choose from various settings Typically the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message Select Save Change Audible Voice Message Indicator Setting Per Line Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Procedure On your User Options web page select User Options gt Device Select a phone from the Name drop down menu Select Line Settings Ifyou have more than one directory number line assigned to your phone select a line from the Line drop down menu In the Audible Message Waiting Lamp area choose the desired setting Select Save Change Ring Settings Per Line Step 1 Step 2 Step 3 Step 4 Step 5 Procedure On your User Options web page select User Options gt Device Select a phone from the Name drop down menu Select Line Settings Ifyou have more than one directory number line assigned to your phone selec
70. controls access to phone numbers and your system administrator assigns FACs When required the phone displays Enter Authorization Code the dialed number changes to Sha and you hear a special tone Enter the FAC for the call using the keypad noting that the phone displays a instead of the number entered Related Topics Client Matter Code on page 90 Hold Hold allows you to put an active call into a held state Your phone allows one active call at a time other calls are put on hold Hold works with your phone handset as well as with USB headsets Hold call Procedure Step 1 To put a call on hold press the Hold hardkey The Hold icon displays and the line button pulses green Step2 To resume the highlighted call do one of these Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Calling Features Swap Between Holding and Active Calls Press Hold again e Press the pulsing green session button e Press the call session on the phone display applicable for Cisco Unified IP Phone 9971 only e Press Resume e Press Select in the Navigation pad Swap Between Holding and Active Calls Procedure Use the session buttons to swap between holding and connected calls If you have a held call and an active call press Session for the held call to resume that call and place the other call on hold automatically Put Call on Hold by
71. cy on Shared Line 107 Prompt for Barge 107 Dismiss Barge Alert Prompt Window 107 Quality Reporting Tool 108 Report Phone Problems 108 Redial 108 Redial Number 108 Secure and Nonsecure Indication Tone 109 Shared Lines 109 Monitoring and Recording 110 Speed Dial 110 Place Call with Speed Dial Button 110 Use Speed Dial Code On Hook 111 Use Speed Dial Code Off Hook 111 Pause in Speed Dial 111 Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Contents Transfer 112 Transfer Call to Another Number 113 Swap Between Calls Before Completing Transfer 113 Uniform Resource Identifier Dialing 113 Video Calls and Security 114 WebDialer 114 Use WebDialer with Cisco Directory 115 Use WebDialer with Another Online Corporate Directory 115 Change WebDialer Preferences 115 Sign Out of WebDialer 116 CHAPTER 6 User Options Web Pages 117 User Options Web Pages Overview 117 Sign In and Out of User Options Web Pages 117 Device Settings 118 Select Device from User Options Web Page 118 Customize Do Not Disturb Options 118 Line Settings 119 Set Up Call Forward Per Line 119 Change Voice Message Indicator Setting Per Line 120 Change Audible Voice Message Indicator Setting Per Line 120 Change Ring Settings Per Line 120 Edit Line Text Label for Phone Display 121 Speed Dial Setup in User Options 121 Speed Dial Pause 121 Set Up Speed Dial Buttons 123 Set Up Speed Dial Codes 123 Phone Service
72. d Feature Programmable Softkey Button Feature Button Alert Calls X All Calls X E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Calling Features Feature Buttons and Softkeys i Feature Name Dedicated Feature Programmable Softkey Button Feature Button Answer X Assured Services for SIP Lines X Call Back X X Call Forward All X X Call Park X X Call Park Line Status X Call Pickup X X Call Pickup Line Status X Conference X X available only while on a conference Divert X Do Not Disturb X Group Pickup X X Hold X Hunt Groups X Intercom X Malicious Call Identification X X MCID Meet Me X X Mobile Connect X X Mute X Other Pickup X X Privacy X Quality Reporting Tool QRT X X Redial X X Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Calling Features Survivable Remote Site Telephony Overview Feature Name Dedicated Feature Programmable Softkey Button Feature Button Speed Dial X X Speed Dial Line Status X Support for Hold Button on USB X Headset Transfer X X available only during a transfer amp Note For details on softkeys used with Cisco IP Manager Assistant IPMA see Manager Phones on page 40 and Assist
73. d IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Hi Features of Your Cisco Unified IP Phone Phone Screen Phone with Multiple Lines If you have multiple lines you can use All Calls to view all calls on all lines Your system administrator can also set up your primary line key to automatically display all calls on all lines If you handle many calls at one time use Answer to answer the oldest incoming call without having to scroll down the call list and select the call For more information contact your system administrator 1 OOTI 1203 pr 4085554567 c 2 ETE Boris Schildkraut 4088881234 02 2811 BA rie SN EN fo o nd 1234567890 09 160 Thomas Johnson 4085553434 06 47 i Y 197160 Primary line label Displays information about the primary phone line Look for the blue icon on the line label to see which line is selected In this case the primary line is selected and the information displayed is for the primary line only Header Displays the date and time and information such as phone number about the selected line Session label with Connected Call icon Displays information such as call status and duration about a connected call associated with the selected line The timer counts the call duration in minutes and seconds MM SS until the call exceeds 60 minutes Then the timer counts hours an
74. d minutes HH MM w Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Features of Your Cisco Unified IP Phone Cisco Unified IP Phone 9971 i 4 Session label with Held Call icon Display information such as call status and duration about held calls associated with the selected line Calls are displayed on the right side of the phone screen from the oldest at the top to the newest Press the session button next to a Held Call icon to resume the held call for that session The timer counts the call duration in minutes and seconds MM SS until the call exceeds 60 minutes Then the timer counts hours and minutes HH MM 5 Softkeys Softkey options for the selected call only If you select a different call for example you press a feature button press the Navigation pad or answer a ringing call the softkey options may change 6 Answer label Displays if your system administrator has assigned the Answer feature to the programmable feature button Press this label or the corresponding button to answer the oldest incoming call without having to scroll down the call list and select the call 7 Speed dial label Displays if you or your system administrator assigned a speed dial to the programmable feature button 8 Nonprimary line labels Display information about nonprimary phone lines 9 All Calls label
75. dress Book PAB which can also be accessed from your phone e Fast Dials which can also be accessed from your phone e Cisco Unified Communications Manager Address Book Synchronizer Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP _ User Options Web Pages Personal Address Book Setup i Related Topics Personal Directory on page 64 Corporate Directory on page 63 Personal Address Book Setup You can add delete or update personal address book entries from the User Options web page Add New Personal Address Book Entry Procedure Step1 On your User Options web page select User Options gt Personal Address Book Step2 Select Add New Step3 Enter information for the entry Step4 Select Save Search for Personal Address Book Entry Procedure Step1 On your User Options web page select User Options gt Personal Address Book Step2 Specify search information and select Find Edit Personal Directory Entry Procedure Step1 Sign in to Personal Directory and search for an entry Step2 Select the entry Step3 Press Edit to modify the name or email address Step4 Modify the name or email address Step5 Press Phones to modify a phone number Step6 Press Update Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o User Options Web Pages A Delete Personal Directory Entry Delete Personal
76. e Contacts menu Depending on how your system administrator sets up the phone use it to access personal directory corporate directory or call history 18 Phone display Can be positioned to your preferred viewing angle 19 Programmable feature buttons Each button corresponds to a phone line speed dial and calling feature also called feature buttons Press a button for a phone line to display the active calls for that line a If you have multiple lines you may have an All Calls button that displays a consolidated list of all calls from all lines oldest at the top If you do not see the All Calls button your system administrator may have set up the primary line to automatically display all calls For information on your set up contact your system administrator Color LEDs indicate the line state Amber S amp S Ringing call on this line Green QD Active or held call on this line Red an Shared line in use remotely The position of the programmable feature buttons can be reversed with the position of the session buttons on phones that use a locale with a right to left reading orientation such as Hebrew and Arabic 20 Handset with light strip The handset light strip lights up to indicate a ringing call flashing red or a new voice message steady red Phone Screen The way that your system administrator set up your phone determines what is displayed on your phone screen Cisco Unified IP Phone 8961 9951
77. e Viewing Areas Step4 Press Return to return to the Setup screen Enable Auto Transmit Procedure Step1 Press Applications 3 Step2 Use the Navigation pad and Select button to scroll and select Accessories Step3 Select Cisco Unified Video Camera Step4 Press Set up Step 5 Adjust Camera Brightness Procedure Step1 Press Applications od Step2 Use the Navigation pad and Select button to scroll and select Accessories Step3 Select Cisco Unified Video Camera Step4 Select Brightness To increase brightness press the right or up arrow on the Navigation pad Press Turn On to enable the Auto Transmit feature or press Return to return to the Set up screen E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Applications Reset Camera To decrease brightness press the left or down arrow on the Navigation pad Step5 Press Save to set the brightness or press Return to return to the Setup screen Adjust Camera View Area Procedure Step1 Press Applications od Step2 Use the Navigation pad and Select button to scroll and select Accessories Step3 Select Cisco Unified Video Camera Step4 Select View Area e To increase the camera viewing area press the right or up arrow on the Navigation pad To decrease the camera viewing area press the left or down arrow on the Navigation pad Step5 Press Save to set the contrast or press R
78. e call history logs open the Call History screen The following table describes the call state icon and tag for shared lines Call state Call icon Tag Locally placed calls 7 Placed Locally received calls t Received Remotely placed calls to Remote Placed Remotely received calls te Remote Received Missed calls e Missed _ Line Status in Call History Your Call History list can display the status of monitored lines if the feature is enabled by your system administrator Each call history item in the Call History lists displays an icon to identify the state of the line The following states are available e Unknown e Idle e Busy DND E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Applications View Call History i View Call History Step 1 Step 2 Step 3 Procedure Perform one of the following actions Press All Calls 9 Press Applications and select Call History Use the Navigation pad and Select button to scroll and select a call record or call group Press Exit to return to the Applications screen View Call Record Details Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Procedure Press Application em Use the Navigation pad and Select button to scroll and select Call History Select a call record or group and press Details You may need to press the More softkey first When you are on a cal
79. e keypad Or press the down arrow on the Navigation pad and then press the Select button Highlight the Network Setup menu then press 1 to open the submenu Select a line to use a calling feature when the line is idle Press the line button Indicators of your line selection include The selected line is displayed on the phone screen header e Color of the icon on the line label changes to blue Press the line button and then press Forward All to forward calls on that line E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Features of Your Cisco Unified IP Phone Task Power Save and Power Save Plus Action Example Select a line to use a calling feature Press the line button Press the line button twice and then press when the line has one or more active calls Indicators of your line selection include Forward All to forward calls on that line e The selected line is displayed on the phone screen header e Color of the icon on the line label changes to blue Power Save and Power Save Plus Power Save There are two levels of energy saving modes that your system administrator can set up e Power Save The phone display goes blank when not in use for a period of time reducing the power requirements e Power Save Plus The phone display goes blank turning the phone off and on at prede
80. e other held call The conference begins The conference is established on the line that had the active call Q Should I mount my Cisco Unified Video Camera on my phone or on my computer monitor A For casual video calling a camera mounted directly on the phone is recommended If you plan to turn to face your computer monitor often for example if you are presenting slides a camera mounted on monitor might be preferable Experiment with both and see what works best for you If you prefer to mount your camera on your computer monitor ask your system administrator for a camera mounting clip and USB extension cable Q How can I keep my Cisco Unified Video Camera secure to prevent theft A If you are concerned about theft you can place the camera in a locked drawer when not in use If you plan to remove the camera regularly for this reason consider attaching the camera to a USB extension cable available from your system administrator rather than mounting the camera directly on the phone Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o FAQs and Troubleshooting E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Frequently Asked Questions Connecting and disconnecting the camera is easy and neither resets the phone nor disrupts the audio portion of an active call However you may find connecting and discon
81. e this feature to help determine if a manager is busy before diverting a call to that manager Smart Sorting Toggles between Enabled and Disabled Enable this flag to sort the manager list on the Assistant Manager Status menu by new call event If disabled the ordering of the manager list is static Set Divert target When you press the Redirect softkey incoming calls for the manager on the assistant phone get diverted to the divert target which is either the currently selected manager the default or a directory number Softkeys are used to access and manage a variety of assistant tasks The following table describes the softkeys available in the Assistant Settings menu Table 4 Softkeys in the Assistant Settings window Softkey Description Select Toggles the settings for CallPlane OverWrite and Smart Sorting If the Set Divert Target field is highlighted press Select to display the assistant Divert Target screen Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Applications Assistant Phones Softkey Description StpUpdt StrUpdat Stops or starts automatic refresh of a manager s status in the Assistant Manager Status window By default this is enabled StrUpdat To prevent automatic refresh press StpUpdt Press StrUpdt to start automatic refresh Back Exits the Assistant Settings menu and returns to the Assista
82. e used for WebDialer settings and prompts e Use preferred device Identifies the Cisco Unified IP Phone calling device and directory number calling line that you use to place WebDialer calls Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Calling Features Sign Out of WebDialer If you have one phone with a single line the appropriate phone and line are automatically selected Step3 Ifthe phone and line are not automatically selected choose a phone or line If you have more than one phone of the same type the list identifies the phone by device type and MAC address To display the MAC address on your phone select Applications gt gt Phone Information Step4 Ifyou have an Extension Mobility profile select Extension Mobility from the Calling Device drop down menu from the Make Call window e Do not display call confirmation If selected the WebDialer Make Call window does not display the next time WebDialer is used Calls will automatically dial after you select a contact from the Cisco directory e Disable Auto Close If selected the call window does not close automatically after 15 seconds Sign Out of WebDialer Procedure Select the Sign Out icon in the Make Call or Hang Up window E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP CHAPTER User Options Web Pages e Us
83. ecommended that you use the All Calls feature to view calls When you press the All Calls button on the left all calls for all your lines are listed on the phone screen in chronological order oldest first If you do not have an All Calls button contact your system administrator to set up this feature Your administrator can also set up your primary line key to act the same as the All Calls button Why does my call disappear after I accidently press a button If you are on a call and press a button for another line your line view will change Your current call disappears from view and calls for the newly selected line are displayed To redisplay the call you are on select the line that it is on press All Calls or press the Primary line key if it is set up by your administrator to display all calls How do I check missed calls on my phone To check missed calls on your phone perform the following actions e Press Applications select Call History and press Missed e Press Missed Calls How do I exit from a running application To exit from a running applications you must 1 Press Applications 3 2 Use the Navigation pad and Select button to scroll and select Running Applications 3 Select a running application and press Close App to close the application When prompted save your changes 4 Press Exit end the running application If you do not exit a running application it continues to run in the background
84. ed Communications Manager 9 0 SIP o Index calling features 78 79 81 82 83 84 87 89 90 95 96 97 99 100 101 102 103 105 106 107 108 109 110 112 114 Agent Greeting 78 All Calls 78 Answer 79 Auto Answer 81 Barge 81 Call Back 82 Call Forward All 83 Call Park 84 Call Pickup 87 Call Waiting 89 conference 90 Divert 95 DND 95 Fast Dial 96 Hold 97 Hold Reversion 99 Hunt Group 99 Intercom 100 Line Status 101 MCID 102 Meet Me 103 Mobile Connect 82 103 Mute 105 On hook Dialing 106 Plus Dialing 106 Privacy 107 QRT 108 Redial 108 Remote Hold 99 Secure and Nonsecure Indication Tone 109 Shared Lines 109 Silent Monitoring and Recording 110 Speed Dial 110 Transfer 112 Video Calls and Security 114 WebDialer 114 change 121 124 125 126 browser password 125 language 126 phone display 126 user options web pages 126 locale 126 phone display 126 user options web pages 126 phone line label 121 phone service name 124 phone services 124 PIN 126 Cisco IP Manager Assistant See IPMA Cisco Mobile Connect See Mobile Connect Cisco Unified IP Color Key Expansion Module 136 Cisco Unified IP Phone 8961 1 Cisco Unified IP Phone 9951 10 Cisco Unified IP Phone 9971 19 Client Matter Code 90 compliance 158 conference 90 91 103 Meet Me 103 swap between calls 91 using 90 Conference button 21 confirmation See alerts contacts 63 64 127 128 corporate directory 63 personal directory 64 127 128 de
85. ed Session Presentation Yes Conference is the only feature supported Voicemail Yes Your voicemail will not be synchronized with other users in the Cisco Unified Communications Manager cluster Speed Dial Yes Service IRL Programmable Line Yes Key To Voicemail iDivert No The iDivert softkey does not display Line Filters Partial Lines are supported but cannot be shared Park Monitoring No The Park softkey does not display Barge No You see the message That feature is not currently available Enhanced Message Waiting No Message count badges do not Indication appear on the phone screen Only the Message Waiting icon displays Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Calling Features a Basic Call Options Feature Supported Notes Directed Call Park No The softkey does not display BLF Partial BLF feature key works like Speed Dial keys Hold Reversion No Calls remain on hold indefinitely Remote Hold No Calls appear as Local Hold calls Meet Me No The Meet Me softkey does not display PickUp No The softkey causes no action Group PickUp No The softkey causes no action Other PickUp No The softkey causes no action Malicious Call ID No The softkey causes no action QRT No The softkey causes no action Hunt Group No The softkey cau
86. edure On your User Options web page select User Options gt Plugins Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o User Options Web Pages a Access Plugins E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP CHAPTER A Accessories Supported Accessories page 135 e USB Devices page 136 e Cisco Unified IP Color Key Expansion Module page 136 e Cisco Unified Video Camera page 140 e Video Screen page 147 Bluetooth Headsets page 148 e VDI Clients page 149 Supported Accessories Your phone supports accessories from Cisco and third party manufacturers Accessory Type Cisco Unified IP Phone 8961 9951 9971 Cisco Accessories Cisco Unified IP Color Add on module X X X Key Expansion Module Cisco Unified Camera Add on module X X Virtual desktop infrastructure Add on module X X X VDI client Third Party Accessories Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Accessories A USB Devices Accessory Type Cisco Unified IP Phone 8961 9951 9971 Headset Analog X X X Analog Wideband X X X Bluetooth X X USB X X X Microphone External PC X X Speakers External PC X X USB Devices Each USB port supports a maximum of five supported
87. efault password from your system administrator Open a web browser on your computer and enter the URL If prompted to accept security settings select Yes or Install Certificate Enter your user ID in the Username field Enter your password in the Password field Select Login The Cisco Unified CM User Options home page displays From this page you can select User Options to select a device access User Settings Directory features your Personal Address Book and Fast Dials To sign out of your User Options web pages select Logout Device Settings You can make changes to your device settings on your phone from the User Options web pages You can make changes to these device settings on your phone Select Device from User Options Web Page Step 1 Step 2 Procedure On your User Options web page select User Options gt Device The Device Configuration window displays Toolbar buttons located at the top of the Device Configuration window are specific to the selected device type Optional Ifyou have multiple devices assigned to you select the appropriate device phone model Extension Mobility profile or Remote Destination profile from the Name drop down menu Customize Do Not Disturb Options Step 1 Step 2 Procedure On your User Options web page select User Options gt Device Set the following options e Do Not Disturb Check the check box to enable or disable DND e DND Option Select either None or Ringer Off
88. en calls 98 to answer a new call 98 Hold button 21 Hold Reversion 99 description 99 notification 99 responding to notification 99 Hunt Group 99 description 99 sign in and out 99 iDivert See Divert Intercom 100 IPMA 40 K keypad 21 L language 115 126 change for user options web pages 126 change phone display 126 WebDialer settings 115 line 118 120 121 settings 118 120 DND 118 voice message indicator 120 text label 121 change 121 create 121 Line Status 101 description 101 indicators 101 locale 126 change for user options web pages 126 change phone display 126 log in and out See sign in and out MAC address 115 WebDialer 115 Malicious Caller ID See MCID Manager 40 MCID 102 103 description 102 trace a call 103 Meet Me 103 conference 103 join 103 description 103 Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP eB Index message indicators 120 audible change 120 voice change 120 messages 69 Messages button 21 Mobile Connect 82 103 104 105 131 132 add remote destination 131 create access list 132 description 82 103 switch 104 105 from Desk to Mobile Phone 104 from Mobile Phone to Desk 105 turn on and off 104 model 60 monitor and record 110 mute 105 description 105 turn on and off 105 Mute button 21 Navigation pad 3 21 navigation about 30 notification 82 99 Call Back 82 Hold reversion 99 0 On hoo
89. er Options Web Pages Overview page 117 e Sign In and Out of User Options Web Pages page 117 e Device Settings page 118 User Settings page 125 Directory page 126 Personal Address Book Setup page 127 e Fast Dial Setup page 128 Mobility Settings page 130 Plugins page 132 User Options Web Pages Overview Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company including your personal computer You can use your computer to sign in to your Cisco Unified Communications Manager User Options web pages where you can control features settings and services for your Cisco Unified IP Phone For example you can set up speed dial buttons from your User Options web pages Related Topics Contacts on page 63 Call Forward on page 83 Sign In and Out of User Options Web Pages Before you can access any of your user options such as Speed Dial or Personal Address Book you must sign in When you are finished using the User Options web pages you must sign out In some cases you can access your User Option web pages without having to sign in For more information contact your system administrator Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o User Options Web Pages A Device Settings Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Procedure Obtain the User Options URL user ID and d
90. er cycle the phone Q Why is the VXC VPN status Not Connected when the phone VPN status is Connected and the VXC device is turned on A Sometimes the VXC device can t be detected by the phone Make sure the VXC device is directly connected to the phone s PC port then power cycle the VXC device Q Why does VXC show a session lost or signal in another monitor error A This issue happens with VXC2111 in some scenarios Plug the monitor into display port 0 which is the rightmost display port from the phone s point of view Troubleshooting Tips Missing Alert Calls Button I would like to use the Alert Calls button but it is not on my phone Possible Cause It has not been set up by your system administrator Solution Contact your system administrator to enable the Alert Calls feature for you Missing All Calls Button I would like to use the All Calls button but it is not on my phone Possible Cause It has not been set up by your system administrator or your system administrator may have set up your phone so that the Primary Line button performs the All Calls function Solution Contact your system administrator to enable the All Calls feature for you or check with your administrator about the Primary Line button functionality Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o FAQs and Troubleshooting A Personal Directory Trou
91. ercom line After receiving the intercom call the recipient can initiate two way audio connected mode to allow for further conversation Procedure Step1 When an intercom call comes to your phone you receive a message on your phone screen an audible alert and your phone answers the intercom call with mute activated You can handle the intercom call in one of these ways e Listen to the intercom caller in whisper mode Any current call activity you are already engaged in continues simultaneously In whisper mode the intercom caller cannot hear you Press Intercom to switch to connected mode In connected mode you can speak to the intercom caller Step2 Press Intercom to end the call Line Status Line Status indicators allow you to view the state of a phone line that is associated with a speed dial button Your system administrator sets up Line Status indicators on your phone Line Status Indicators Line Status indicators show the state of a line Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Calling Features Malicious Call Identification Icon Indicator Q Line is in use Line is idle gt se Line is ringing Only for Call Pickup a Line is in a Do Not Disturb DND state Line Status indicators can be set up on speed dial buttons by your system administrator and can be used with these features Speed Di
92. eturn to return to the Setup screen Reset Camera Procedure Step 1 Press Applications gt Step2 Use the Navigation pad and Select button to scroll and select Accessories Step3 Select Cisco Unified Video Camera and press Reset The phone resets the default configuration of the Cisco Unified Video Camera Step4 Press Cancel to return to the Accessories screen WLAN Sign In Before you can access the WLAN network you must sign in Your system administrator sets up your phone for Wi Fi connectivity For information about enabling WLAN on your phone the WLAN security modes available on your phone and the site survey that displays the access point information contact your system administrator Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Applications Sign In to WLAN Sign In to WLAN Step 1 Step 2 Step 3 Procedure Press Applications gt Use the Navigation pad and Select button to scroll and select WLAN Sign in Press Sign in After a successful login the phone displays the Wi Fi signal strength in the top right corner of the phone screen Your phone notifies you about any Wi Fi issues by displaying a visual notification on the phone screen See the table below for the different types of Wi Fi signals that appear on your phone Icon Description No access point detected Access point detected Access point s
93. fferent ways e Assisted Directed Call Park Allows you to park an active call using a feature button which your system administrator sets up as a speed dial line With this type of directed call you can monitor the status of the line in use idle or Do Not Disturb using Line Status indicators e Manual Directed Call Park Allows you to park an active call by transferring it to a Directed Call number which your system administrator sets up You retrieve the call at another phone by dialing a park retrieval prefix number provided by your system administrator and then dialing the Directed Call number you used to park the call Your system administrator sets up either the Directed Call Park or the Park feature on your phone but not both Related Topics Line Status on page 101 Park and Retrieve Call Using Park Procedure Step1 During a call press Park then hang up Your phone displays the number where the system parked the call The parked call is put on hold and you can press Resume to resume the call on your phone Step2 From any other Cisco Unified IP Phone in your network enter the number where the call is parked to retrieve the call Step3 Ifyou do not retrieve the call within a certain amount of time set by your system administrator you receive an alert tone at which time you can e Press Answer to answer the call on your phone e Retrieve the call from another phone If you fail to retrieve or answer the call w
94. fore the host has joined hear a busy tone and must dial again The conference ends when all participants hang up the conference does not automatically end when the host disconnects Host Meet Me Conference Procedure Step1 Obtain a Meet Me phone number from your system administrator Step2 Distribute the Meet Me phone number to participants Step3 When you are ready to start the meeting lift the handset to get a dial tone and then press Meet Me Step4 Dial the Meet Me phone number Join Meet Me Conference Procedure Step1 Dial the Meet Me phone number provided by the conference host Step2 Ifyou hear a busy tone the host has not yet joined the conference In this case hang up and try your call again Mobile Connect Mobile Connect allows you to use your mobile phone to handle calls associated with your desk phone number When you enable Mobile Connect Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Hi Calling Features Turn Mobile Connect On or Off for All Remote Destinations from Desk Phone e Your desk phone and remote destinations your mobile phones receive calls simultaneously e When you answer the call on your desk phone the remote destinations stop ringing are disconnected and display a missed call message e When you answer the call on one remote destination the other remote destinations and desk phone stop ringing and are disconnected
95. g Group PickUp and Group PickUp Number Procedure Step1 Perform one of the following actions e Press Group PickUp to answer a call on a phone outside your pickup group e If you have multiple lines and want to pick up the call on another line first press the desired line button then press Group PickUp Step2 Enter the group pickup number If your phone supports autopickup you are now connected to the call Step3 Ifthe call rings press Answer to connect to the call Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP 8 l Calling Features Answer Call Using Group PickUp and Phone Number i Answer Call Using Group PickUp and Phone Number Procedure Step1 Perform one of the following actions e Press Group PickUp e If you have multiple lines and want to pick up the call on a nonprimary line first press the desired line button and then press Group PickUp Step2 Enter the number of the phone line with the call that you want to pick up For example if the call is ringing on line 12345 enter 12345 If your phone supports autopickup you are now connected to the call Step3 Ifthe call rings press Answer to connect to the call Answer Call Using Other PickUp Procedure Step1 Press OPickUp to transfer a call in your pickup group or in an associated group to your phone If your phone supports autopickup you are now connected to the call Step2 Ifthe call r
96. g Service dialing External Devices Cisco recommends using good quality external devices such as headsets cables and connectors that are shielded against unwanted radio frequency RF and audio frequency AF signals X Note Not all Cisco IP Telephony products support external devices cords or cables For more information consult the documentation for your phone Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Product Safety Security Accessibility and Related Information A Bluetooth Wireless Headset Performance Depending on the quality of these devices and their proximity to other devices such as mobile phones or two way radios some audio noise may still occur In these cases Cisco recommends that you take one or more of these actions e Move the external device away from the source of the RF or AF signals e Route the external device cables away from the source of the RF or AF signals e Use shielded cables for the external device or use cables with a better shield and connector Shorten the length of the external device cable e Apply ferrites or other such devices on the cables for the external device Cisco cannot guarantee the performance of external devices cables and connectors A Caution In European Union countries use only external speakers microphones and headsets that are fully compliant with the EMC Directive 89 336 EC
97. g call to answer the call and press the button on aheld call to resume the call Session information such as caller ID and call duration appears on the phone screen next to the session button e Call functions When a session button is not being used for an active call it can be used to initiate functions on the phone as indicated by the adjacent phone screen icons For example press the session button to display missed calls take the phone off hook or dial your voicemail system with a Voicemail icon Color LEDs reflect the call state LEDs can flash blink on and off rapidly pulse alternately dim and brighten or appear solid glow without interruption Flashing amber e Ringing call Press this button to answer the call Solid green cS May be a connected call or an outgoing call that is not yet connected If the call is connected press this button to display the call details or the participants of a conference call If the call is not yet connected press this button to end the call Pulsing green ea Held call Press this button to resume the held call Solid red e Shared line in use remotely Press this button to barge into the call if Barge is enabled Pulsing red e Shared line call put on hold remotely Press this button to resume the held call The positions of the session buttons and feature buttons can be reversed on phones that use a locale with a right to left reading orientation such as Hebrew and
98. ge the wallpaper If you can change the wallpaper you can set up your phone with wallpapers that are provided with the phone or with your own custom wallpaper For more information contact your system administrator Change Wallpaper Step 1 Step 2 Step 3 Step 4 Step 5 Brightness Procedure Press Applications gt Use the Navigation pad and Select to scroll and select Preferences Select Wallpaper and select a wallpaper option Press Preview to see the wallpaper on your phone screen Press Set to apply the wallpaper to the phone You can adjust your phone screen brightness level Adjust Brightness Procedure Step 1 Press Applications gt Step2 Use the Navigation pad and Select to scroll and select Preferences Step3 Select Brightness To increase brightness press the right arrow on the Navigation pad To decrease brightness press the left arrow on the Navigation pad Step4 Press Save to set the brightness or press Cancel to exit Bluetooth If your system administrator has set up the Bluetooth feature for your phone you can turn it on and off from your phone E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Applications Adjust Headset Sidetone i Turn On Bluetooth For Cisco Unified IP Phone 9951 and 9971 only Procedure Step 1 Press Applications gt Step2 Use the Navigation pad and Select button to scroll and select
99. gible shared lined without receiving a prompt When the Barge Alert is set to On an alert prompt is displayed Select Yes to barge into the call or No to cancel the barge The prompt for barge is toggled on or off from the Applications gt Preferences gt Barge Confirmation menu on the phone For more information contact your administrator Related Topics Prompt for Barge on page 107 Toggle Prompt for Barge Procedure Step1 On your phone go to Applications gt Preferences Step2 At the Barge Alert menu item click On to enable the alert or Off to enable Barge By default the barge alert prompt is toggled Off Font Size You can increase or decrease the maximum number of characters the IP phone displays for the Call History and Call Session window by changing the font size for the displayed characters To increase the maximum number of displayed characters select a smaller font size To decrease the maximum number of displayed characters select a larger font size The font size affects the labels in the call screen caller name and feature key label and the caller name in Call History Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Ee Applications A Accessories Change Call Screen Font Size Procedure Siep Press Applications gt Step2 Use the Navigation pad and Select button to scroll and select Preferences Step3 Select Font Size Step4 Select
100. ging call before answering it E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP _ Calling Features View All Calls On Phone i Your system administrator sets up the All Calls button depending on your call handling needs and work environment lt The All Calls button is the session key with an associated icon J When the icon changes to 7 you have missed a call Press the icon to view the call history information for the missed call Your system administrator can also set up your primary line to automatically display all calls Your system administrator can also set up your phone so that after a call completes the primary line with the All Calls view displays View All Calls On Phone Step 1 Step 2 Answer All active calls from all the lines on your phone are displayed in chronological order oldest to newest Procedure To view all calls press All Calls If you do not see the All Calls button press Primary Line Answer allows you to answer the oldest call that is available on all line appearances on your phone including Hold Reversion and Park Reversion calls that are in an alerting state Incoming calls always have priority over Held or Park Reversion calls Your system administrator sets up the Answer button depending on your call handling needs and work environment Typically the Answer is set up if you have multiple lines When you get a cal
101. he assistant to speak to a manager on an intercom line GoOffLine Takes the assistant offline If another assistant is configured for the manager and if that assistant is online then that assistant becomes the active assistant for the manager AsstSett Opens the Assistant Settings window The assistant uses this to configure settings See Assistant Settings Menu on page 43 Related Topics Log In to IPMA Service on Phone on page 47 Set Divert Target on page 44 Assistant Settings Menu on page 43 Manager Settings Menu on page 41 Manager Settings Menu on Assistant Phone The Manager Settings menu is used to manage applicable settings on behalf of each associated manager that appears in the manager list of the Assistant Manager Status window The available settings depend on whether your phone is configured in shared line mode or in proxy line mode In shared line mode only the Do Not Disturb feature can be set by the assistant In proxy line mode the Manager Settings menu on the assistant phone is similar to the Manager Settings menu on the manager phone Note that the assistant cannot specify the active assistant phone for the manager phone but Do Not Disturb and Divert Calls can be toggled by the assistant The assistant is also able to set the manager divert target for the selected manager If the divert target is set to be blank then the divert target is saved as ASSistant E Cisco Unified IP Phone 8961 9951
102. he following requirements to access voicemail e Called number to access voicemail 8000 e PIN 123456 after announcement of 2 seconds e Voicemail response Enter option 3 to read latest message after a pause of 6 seconds while the automated announcement lists the available options To set up the speed dial to access this voice mailbox you can specify the following speed dial string 8000 123456 3 Example 2 Consider the following call requirements e Called number 95556543 e FAC 1234 e CMC 9876 e Automated phone system response required 4 seconds after the call is connected 56789 To access this destination you can specify the following speed dial string 95556543 1234 9876 56789 Transfer allows you to redirect a connected call from your phone to another number e You can redirect a single call to another number that you specify e You can also connect two calls on one line or two different lines to each other without remaining on the line yourself Before completing a transfer procedure you can press Release or Cancel to cancel the transfer or you can press Swap to toggle between calls which allows you to speak privately with each party E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Calling Features Transfer Call to Another Number i Transfer Call to Another Number Procedure Step1 Start with an active call not on hold Step 2 P
103. hers it does not affect video that you receive from other parties Because the field of view can affect brightness adjust the View Area before adjusting the brightness Related Topics View Area on page 146 Adjust Brightness Step 1 Step 2 Step 3 Step 4 Step 5 View Area Procedure Press Application Use the Navigation pad and Select button to scroll and select Accessories Highlight Cisco Unified Video Camera Select Brightness To increase brightness press the right or up arrow on the Navigation pad To decrease brightness press the left or down arrow on the Navigation pad Press Save to set the brightness or press Return to return to the Set up screen The view area acts as a wide angle and zoom function for your camera e Increasing the view area allows the camera to capture a wider image field e Decreasing the view area acts as a zoom and narrows the image field Adjust Camera View Area Step 1 Step 2 Step 3 Step 4 Procedure Press Application Use the Navigation pad and Select button to scroll and select Accessories Highlight Cisco Unified Video Camera Select View Area e To increase the camera viewing area press the right or up arrow on the Navigation pad E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Accessories Video Screen o To decrease the camera viewing area press the left or down arrow
104. hone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Hi Applications A Cisco VXC VPN Enable or disable VPN If Auto Detect Network Connection is disabled toggle the VPN Enabled field to control the ability of the phone to attempt a VPN connection e Change credentials Select Change Credentials to change the user ID and password If the authentication is certificate only or VPN Enabled is Off the option is dimmed e View VPN status The VPN Status field displays Connected or Not Connected Cisco VXC VPN The Cisco VXC VPN provides integrated VPN functionality for Cisco Virtualization Experience Clients Cisco VXC 2111 and 2112 The feature enables VPN tunneling for the Cisco VXC 2111 and Cisco VXC 2112 clients when they are attached to a Cisco Unified IP Phone Your administrator must enable the Cisco VXC VPN functionality You can then start the VPN connection for the Cisco VXC by signing in to the VPN for the attached IP phone Your administrator can set up the phone to direct all traffic across one shared VPN tunnel or split the phone and Cisco VXC traffic between two separate tunnels In the latter case your administrator can also set up the phone to prompt you to sign in only once to establish both tunnels or to sign in separately for each tunnel Whether you are using single or dual tunnels the VXC VPN Status appears as Connected when the Cisco VXC is successfully connected to a VPN tun
105. hone to automatically answer incoming calls after one ring Your system administrator sets up Auto Answer to work with either your speakerphone or headset Note If you have Auto Answer set up for the speakerphone and you change the call to the headset your next incoming call rings on the headset If you have Auto Answer set up for the headset and you change the call to the speakerphone your next incoming call rings on the speakerphone Auto Answer makes sure that the call is answered it does not override the location where you interacted with a previous call Auto Answer with Headset Incoming calls are autoanswered with the headset when the following conditions apply e Auto Answer with Headset is enabled by your system administrator The Headset button Q is illuminated The headset is connected to the phone Otherwise calls ring normally and you manually answer them To keep the Headset button illuminated use buttons and softkeys instead of the Headset button to place and end calls Your administrator sets the headset as the default audio path for Auto Answer Auto Answer with Speakerphone Keep the handset in the cradle and the Headset button unlit Otherwise calls ring normally and you must manually answer them Barge Barge allows you to add yourself to non private calls on a shared line You can convert the call into a conference and add new participants Related Topics Prompt for Barge on page 107
106. hree ways you can pick up a call Pickup Allows you to answer a call that is ringing on another phone within your call pickup group If multiple calls are available for pick up your phone picks up the oldest call first the call that has been ringing for the longest time Group Pickup Allows you to answer a call on a phone that is outside your call pickup group by Using a group pickup number provided by your system administrator Dialing the number of the ringing phone Other Pickup Allows you to answer a call that is ringing on another phone within in your call pickup group or in an associated call pickup group You can also monitor and pick up ringing calls using Line Status indicators if your system administrator has set up Line Status indicators on speed dial buttons for you Line Status indicators allow you to see if a line associated with a speed dial button is idle in use in a Do Not Disturb state or ringing Related Topics Line Status Indicators on page 101 Answer Call Using PickUp Call PickUp allows you to answer a call ringing on a coworker s phone by redirecting the call to your phone You might use Call PickUp if you share call handling tasks with coworkers There are three ways you can pick up a call e PickUp Allows you to answer a call ringing on another phone within your call pickup group If multiple calls are available for pick up your phone picks up the oldest call first the call that has been ringing
107. iates a new call picks up an incoming call or ends a call During a call the button is lit green The speakerphone audio path does not change until you select a new default audio path for example by picking up the handset If external speakers are connected the Speakerphone button selects them as the default audio path 11 Mute button Toggles the microphone on or off during a call When the microphone is muted the button is lit red When muted you can hear the other parties on the call but they cannot hear you 12 Headset button Selects the wired or wireless headset as the default audio path and initiates a new call picks up an incoming call or ends a call During a call the button is lit green Q A headset icon amp 4in the phone screen header line indicates the headset is the default audio path This audio path does not change until a new default audio path is selected for example by picking up the handset w Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Features of Your Cisco Unified IP Phone Phone Screen o 13 Volume button Controls the handset headset and speakerphone volume off hook and the ringer volume on hook En J Silences the ringer on the phone if an incoming call is ringing 14 Kiesiecebuiien Autodials your voicemail system varies by system 15 Applications button Opens closes the Applicati
108. ignal levels 1 4 Change WLAN Sign In Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Procedure Press Applications gt Use the Navigation pad and Select button to scroll and select WLAN Sign in Press Select and from the keypad enter a user ID Use 4 to delete what is in the User ID field Use the keypad to enter a user ID Press the down arrow on the Navigation pad to enter a password Press Select and from the keypad enter a password Press Sign in E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Applications Running Applications Running Applications You can view the applications that are running on your phone including those that are not under Applications menu for example Directories You may first see the disclaimer required for remote workers if you have not already accepted it View Active Applications Procedure Step 1 Press Applications gt Step2 Use the Navigation pad and Select button to scroll and select Running Applications The phone displays a list of applications running on the phone including those that are not under the Application menu Step3 Press Exit to return to the Applications screen Switch to Active Application Procedure Step 1 Press Applications ol Step2 Use the Navigation pad and Select button to scroll and select Running Applications Step3 Choose a running application and press Switch
109. ing a call the button is lit green A headset icon amp fin the phone screen header line indicates that the headset is the default audio path This audio path does not change until you select a new default audio path for example by picking up the handset w Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Features of Your Cisco Unified IP Phone Phone Screen o 14 Volume button Controls the handset headset and speakerphone volume off hook and the ringer volume on hook E J Silences the ringer on the phone if an incoming call is ringing 15 Kiessiecs bution Autodials your voicemail system varies by system 16 Applications button Opens closes the Applications menu Depending on how your system administrator sets up the phone use it to access applications such as call history preferences and phone a information 17 Contacts button Opens closes the Contacts menu Depending on how your system administrator sets up the phone use it to access personal directory corporate directory or call history 18 Phone display Can be positioned to your preferred viewing angle 19 Programmable feature buttons Each button corresponds with a phone line speed dial or calling feature also called feature buttons Press a phone line button to display the active calls for that line eS If you have multiple lines you may have an All Calls button
110. ing and Recording Monitoring and Recording Speed Dial Monitoring and Recording allows you to monitor and record calls if desired Your system administrator enables this feature which can be set up for automatic recording of all calls or recording of individual calls when required You can start or stop a recording by pressing Record on your phone You may hear notification tones during call monitoring and recording By default the person who monitors the call and records it if also configured does not hear the notification tones For more information contact your system administrator Speed Dial allows you to press a button and enter a preset code to place a call Before you can use Speed Dial features on your phone you must set up speed dial on your User Options web pages Depending on setup your phone can support these Speed Dial features e Speed dial buttons Allow you to quickly dial a phone number from one or more line buttons set up for speed dialing If your system administrator has set up the Line Status feature you can monitor the status of a speed dial line by using the line status indicators e Speed dial codes Allow you to dial a phone number from a code sometimes referred to as abbreviated dialing You can use also use Speed Dial to reach telephone numbers that require a Forced Authorization Code FAC Client Matter Code CMC or additional digits such as a user extension a meeting access code or a v
111. ings press Answer to connect to the call Call Waiting Call Waiting provides the following to notify you that a new call is ringing on your phone when you are talking on another call e Call Waiting tone single beep e An amber flashing line button This feature is configured by the administrator Respond to Call Waiting Notification To answer the ringing call press the flashing amber session button or press Answer to answer the call You can also use the Navigation pad and scroll to the call and press Select to answer it Your phone puts the original call on hold automatically and connects the ringing call Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Calling Features Client Matter Code Step 1 Step 2 Step 3 Procedure If the call is on a different line you must first press the line button or All Calls if available to display the ringing session and then answer the call If the call is on the same line and not visible as there are many calls then you must scroll to display the sessions If a programmable feature button is set up by your system administrator to answer calls you can press the feature button to answer a ringing call regardless of the line of the call or the line that is currently visible The phone automatically switches the line to display the call Client Matter Code Your system administrator can set up your phone to
112. inistrator configures your phone you may see either the URI or the Directory Number DN displayed for the incoming call alerts call sessions and call history If the phone is set to display the DN but only the URI is available then the URI displays If the phone is set to display the URI and only the DN is available then the DN displays Note URI calls cannot be placed using the soft keypad To place an on hook call using a URI address you need to press the ABC softkey to switch the keypad mode Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Calling Features A Video Calls and Security To place an off hook call using a URI address the URI address must be stored in your Call History or Speed Dial list amp Note When you enter a URI address to place a call do not pause for more then 10 seconds between key presses After 10 seconds of inactivity the phone assumes that it has the complete address and attempts to place the call When you dial or receive a call through URI dialing the call window and incoming call alert display the complete URI address When you enter a URI address the maximum length is 254 characters You can enter the complete domain name to override the default domain URI dialing works with the other features of your phone e You can configure a URI address as a speed dial entry to place a call e You can configure the Ca
113. isco could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California Berkeley UCB as part of UCB s public domain version of the UNIX operating system All rights reserved Copyright 1981 Regents of the University of California NOTWITHSTANDING ANY OTHER WARRANTY HEREIN ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS CISCO AND THE ABOVE NAMED SUPPLIERS DISCLAIM ALL WARRANTIES EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION THOSE OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Any Internet Protocol IP addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers Any examples command display output network topology diagrams and other figures included in the document are shown for illustrative purposes only Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental
114. ithin a specified amount of time the call is redirected to another destination set up by your system administrator such as voicemail If the call gets redirected it can no longer be retrieved by using Call Park Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Calling Features A Park Call Using Assisted Directed Call Park Park Call Using Assisted Directed Call Park Procedure Step1 During a call press Directed Call Park displaying an idle Line Status indicator Step2 Retrieve the call from any other Cisco Unified IP Phone in your network as follows a Enter the park retrieval prefix b Dial the Directed Call number Example If the park retrieval prefix is 99 and the Directed Call number is 1234 enter 991234 Step3 Ifyou do not retrieve the call within a certain amount of time set by your system administrator you receive an alert tone at which time you can e Press Resume to resume the call on your phone e Retrieve the call from another phone If you fail to retrieve or resume the call within a specified amount of time the call is directed to another destination set up by your system administrator such as voicemail If the call gets redirected it can no longer be retrieved by using Call Park Park Call Using Manual Directed Call Park Procedure Step 1 During a call press Transfer ep Step2 Enter the Directed Call number where
115. k Dialing 106 description 106 Other Pickup description 87 P PAB 127 add 127 search 127 password 156 See also browser password troubleshooting with User Options 156 See also browser password personal address book See PAB personal directory 64 127 128 delete a contact 128 edit a contact 127 personal identification number See PIN phone display 21 121 126 change language 126 phone display continued change line label 121 create line label 121 phone model 60 phone screen 7 16 21 25 30 32 cleaning 32 enable and disable touch sensitive 32 features 7 16 25 navigation 30 touch sensitive 21 phone services 123 124 125 add to button 125 change 124 change name 124 end 124 search for 124 subscribe to 124 phone connecting 1 10 19 PIN 54 65 126 155 adding Bluetooth device with 54 change 126 troubleshooting with Personal Directory 155 using with Personal Directory 65 plugins 132 Plus Dialing 106 ports 1 10 19 power outage 157 power save plus 31 description 31 power save mode 31 preferences 47 115 settings 47 WebDialer 115 Privacy 107 enable on a shared line 107 programmable feature buttons 3 Q QRT 108 quality reporting tool See QRT record and monitor 110 Redial 108 a number 108 description 108 Release button 21 remote destination See user options Remote Hold 99 E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Index
116. l you see a notification window on the phone screen called a call toast The call toast remains visible for a preset amount of time Your system administrator sets up the default time Your administrator can also enable an interactive notification alert window called an Actionable Incoming Call Alert that enables you to directly answer dismiss or divert a call If an incoming call has been call forwarded from another phone you may see additional information in the call toast to identify that the call has been forwarded Your system administrator controls the amount of additional information displayed Additional information can identify the person who forwarded the call to you and the caller information Incoming calls can be filtered using Custom Line Filters You can create up to twenty custom line filters or use the preset ones Default line filters are configured by an administrator Related Topics Custom Line Filters on page 92 Actionable Incoming Call Alert on page 78 Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Calling Features A Answer Oldest Call First Answer Oldest Call First Procedure To answer the oldest incoming call first press Answer Assured Services for SIP Lines Depending on how your system administrator configures your phone system your phone might support making and receiving secure calls using the Assured Services for SIP Lines AS
117. l or a call function When you press the button the action depends on the state of the phone e Active calls Press the button to take the default action for an active call For example press the session button for a ringing call to answer the call and press the button on aheld call to resume the call Session information such as caller ID and call duration appears on the phone screen next to the session button e Call functions When a session button is not being used for an active call it can be used to initiate functions on the phone as indicated by the adjacent phone screen icons For example press the session button to display missed calls take the phone off hook or dial your voicemail system with a Voicemail icon Color LEDs reflect the call state LEDs can flash blink on and off rapidly pulse alternately dim and brighten or appear solid glow without interruption i Flashing amber e Ringing call Press this button to answer the call Solid green May be a connected call or an outgoing call that is not yet connected If the call is connected press this button to display the call details or the participants of a conference call If the call is not yet connected press this button to end the call Pulsing green ee Held call Press this button to resume the held call Solid red e Shared line in use remotely Press this button to barge into the call if Barge is enabled f Pulsing red e Shared line call put
118. l record you can also press the right arrow on the Navigation pad to display the call details may be reversed on phones that use a right to left mode such as for Arabic e For each individual call the Details screen displays the line information in the upper right corner such as Line 5782 and the call name call number alternate number if available call disposition call type call duration and time of the call e For each call group the details shown are the same as for an individual call The only difference is that the multiple call related information is shown such as call disposition call type call duration and time of call because this is a group of calls Placed Received or Missed In a group of Missed calls individual records show no call duration For each multiparty or hunt group call the Details screen displays the line information in the upper right corner For the caller ID and number listed at the top of the screen displays the call name call number alternate number and the hunt group information if available Press Return to return to the Call History screen Press Exit to return to the Applications screen While on a connected call press Show Details to show the Call Details screen This screen displays single call information and call duration and updates each second Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Applic
119. le Busy or DND of the person who made the call For each call record or call group an icon to the left of the caller ID shows the call type e Received e 3 Placed T e Missed m If the caller ID is unavailable Unknown is displayed and the phone number is listed Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Applications Line Status in Call History Calls for the same caller ID and phone number are grouped together only when if they occur in chronological order and do not have calls associated For each group the time of the latest call and the number of calls such as 3 are displayed Incoming Received and outgoing Placed calls are grouped together e Missed calls are grouped together in a separate group For each individual call record or call group the phone number is listed in blue and is contact sensitive for touch dialing Hunt group and multiparty calls show an icon to the right of the caller ID that differentiates the call from a normal call and these calls are not grouped even when they are next to each other in the list A plus symbol on entries in call history redial or call directory indicates that your phone is set up to list international calls For more information contact your system administrator The received and placed calls from shared lines are logged in the Call History To view all th
120. le Phone check box to allow your remote destination to accept a call sent from your desk phone Step6 Check the Enable Mobile Connect check box to allow your remote destination to ring simultaneously with your desk phone Step7 Select one of the following options in the Ring Schedule area e All the time Select this option if you do not want to impose day and time restrictions on ringing the remote destination e As specified below Select this option and select from the following items to set up a ring schedule based on day and time Select a check box for each day of the week you want to allow calls to ring the remote destination e For each day select All Day or select the beginning and ending times from the drop down lists e Select the time zone from the drop down list The ring schedule drop down lists include only the access lists that you have created Step8 Select one of these ringing options e Always ring this destination e Ring this destination only if the caller is in the allowed access list that you select e Do not ring this destination if the caller is in the blocked access list that you select Step9 Select Save Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o User Options Web Pages A Create Access List Create Access List Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Plugins Procedure On your
121. lete a contact 128 edit a contact 127 Contacts button 21 contrast See brightness create 121 132 access list for Mobile Connect 132 phone line label 121 delete 128 130 fast dial PAB entry 130 personal directory contact 128 dial on hook 106 directory 63 64 115 127 128 corporate 63 115 using 63 with WebDialer 115 personal 64 127 128 delete a contact 128 edit a contact 127 Divert 95 description 95 DND 96 118 customize 118 turn on and off 96 Do Not Disturb See DND E edit 127 130 fast dials 130 personal directory contact 127 enable 107 Privacy 107 end 124 phone services 124 E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Index EnergyWise 31 description 31 Expansion Module 136 external devices 157 caution 157 information 157 F FAQs 151 fast dials 96 97 128 129 130 assign a code 129 assign to a feature button 129 description 96 edit 130 place a call 97 with a fast dial button 97 search 130 Fast Dials 130 delete PAB entry 130 feature buttons See buttons font size 51 call bubble 51 call history 51 footstand 28 Forced Authorization Code 97 frequently asked questions 151 G Group Pickup description 87 H handset light strip 21 handset rest 32 hardware model specific overview 3 12 21 Headset button 21 headset wideband settings 53 Hold 97 98 99 and Resume 97 on shared lines 98 remote 99 swap betwe
122. ll Forward All destination using the Speed Dial or Call History entries e You can initiate a conference call and add multiple parties using URI Dialing if the URI address is stored in the Speed Dial list or Call History e You cannot use URI addresses during Meet Me conferences or for Group Call Pickup e You can initiate a transfer call using URI dialing if the URI address is stored in the Speed Dial list or Call History e You can monitor the state in use or idle of a call using URI Dialing associated with Speed Dial or Call History e You can initiate URI Dialing when a busy or unavailable party becomes available e You can hide the display of the URI address information e When the phones are connected to the Cisco Unified Communications Manager Express and Survivable Remote Site Telephony CME SRST the URI Dialing functions are disabled The ABC softkey does not appear on the phone screen Video Calls and Security The audio for a call can be secure or nonsecure Similarly the video stream for a call can be secure or nonsecure Depending on the system configuration the Secure icon displays when only audio stream is secure or when both audio and video streams are secure For more information contact your system administrator WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by selecting items in a web browser Your system administrator sets up this feature for you E
123. ll to Desk Phone Step 1 Step 2 Step 3 Procedure Select a line on your desk phone Hang up the call on your mobile phone to disconnect the mobile phone but not the call Press Resume on your desk phone within five to 10 seconds and start talking on the desk phone Hand Off Call from Mobile Phone to Desk Phone Step 1 Step 2 Step 3 Mute Mute Phone Step 1 Step 2 Procedure While on your mobile phone enter the access code for the handoff feature Contact your system administrator for a list of access codes Hang up the call on your mobile phone to disconnect the mobile phone but not the call Press the Answer softkey on your desk phone within 10 seconds and start talking on the desk phone Your system administrator sets the number of seconds to answer the call on your desk phone The Cisco Unified devices that share the same line display a Remote In Use message Mute allows you to block audio input for your handset headset and speakerphone so that you can hear other parties on the call but they cannot hear you When the Separate Audio and Video Mute feature is enabled you mute the audio but continue to transmit a video image when you press Mute during a video call This allows the other parties to see you but not to hear you When this feature is disabled you mute both the audio and the video image when you press Mute during a video call The Separate Audio and Video Mute feature is disabled by default See y
124. ls associated with the selected line Calls are displayed on the right side of the phone screen from the oldest at the top to the newest Press the session button next to a Held Call icon to resume the held call for that session Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Hi Features of Your Cisco Unified IP Phone Cisco Unified IP Phone 9951 5 Softkeys Softkey options for the selected call only If you select a different call for example you press a feature button or the Navigation pad or answer a ringing call the softkey options may change 6 Answer label Displays if your system administrator has assigned the Answer feature to the programmable feature button Press this label or the corresponding button to answer the oldest incoming call without having to scroll down the call list and select the call 7 Speed dial label Displays if you or your system administrator assigned a speed dial to the programmable feature button This is useful if you tend to have more than five active calls on your phone 8 Nonprimary line labels Display calls and information about nonprimary phone lines 9 All Calls label Displays if the All Calls feature is enabled Press the corresponding button to display all calls on all lines Calls are displayed on the right side of the phone screen from the oldest at the top to the newest When y
125. mation see the documentation from the Bluetooth accessory manufacturer For Cisco Unified IP Phone 9951 and 9971 only Procedure Press Applications gt Use the Navigation pad and Select button to scroll and select Accessories Select Add Bluetooth Accessory The phone searches for discoverable accessories that are supported When an accessory is found it is added to the list in the Adding Bluetooth Accessory screen Select the accessory and press Connect The phone automatically attempts to connect the accessory using a Bluetooth device PIN of 0000 If your accessory requires a different PIN and the Adding PIN screen appears enter the PIN for your accessory When the connection completes the Bluetooth active icon appears on the phone screen header and a checkmark appears next to the connected accessory Delete Bluetooth Accessory Step 1 Step 2 Step 3 For Cisco Unified IP Phone 9951 and 9971 only Procedure Press Applications ol Use the Navigation pad and Select button to scroll and select Accessories Select a Bluetooth accessory and press Delete The Bluetooth accessory disconnects if it was connected and does not display on the Accessories list Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Applications Connect Bluetooth Accessory i Connect Bluetooth Accessory Step 1 Step 2 Step 3 For Cisco Unified IP Phone 995
126. necting the camera easier if a USB cable is used rather than directly removing and reattaching the camera to the phone Note that the Cisco wall mount kit contains a security mechanism which locks the camera to the phone Q Not all calls present video on my phone Why not A To see an image of the other party on your phone screen the other party s phone must support video and the other party must have a camera installed and enabled on the phone During conference calls the conference system used during the call must support video conferencing Q What does the Preview softkey do A Ifyou have a Cisco Unified Video Camera installed on your phone you can press Preview to see the view from your camera when you are not in a video call Try using Preview before making video calls to help set up and position your camera effectively Q What happens to video when I put a call on hold A Video transmission is muted blocked until you resume the call Q What do the different light colors on my Cisco Unified Video Camera indicate A The colors indicate video transmission states as follows e Green Your video is transmitting Red Your video is muted Q How can I close the shutter on my Cisco Unified Video Camera A Close the camera shutter by rotating the camera lens clockwise Rotate counter clockwise to open the shutter again Q Why does video from my Cisco Unified Video Camera appear too dark or too light A Ligh
127. nel Status and Statistics To view Cisco VXC VPN status messages choose Applications gt VPN and check the VXC VPN Status field To view VXC VPN statistics choose Applications gt Administrator Settings gt Status gt VPN Statistics For more information contact your system administrator E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP CHAPTER Contacts e Contacts Overview page 63 e Corporate Directory page 63 e Personal Directory page 64 Contacts Overview The Cisco Unified IP Phone 8961 9951 and 9971 provide you with access to corporate and personal contacts You may see other directories listed in Contacts For more information see your system administrator Corporate Directory The Corporate Directory contains corporate contacts that you can access on your phone Your system administrator sets up and maintains the directory Search and Dial Contact Procedure Step 1 Press Contacts Gc Step2 Use the Navigation pad and Select button to scroll and select Corporate Directory Step3 Select one or all of these search criteria to search for a coworker e First Name e Last Name Step4 Enter the search criteria information press Submit and select a contact Step5 To dial perform one of these actions e Press Dial Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Contacts
128. nes Your system administrator can also set up your Primary Line key to automatically display all calls on all lines If you handle many calls at one time use Answer to answer the oldest incoming call without having to scroll down the call list and select the call For more information contact your system administrator eN mi N to OMOTI 2 03 pm 4085554567 Jassica Taylor i 00 05 gt 2 4158832345 01 2011 Boris Schildkraut Tom Willis 3 4088981234 02 28 01 4 1234567890 OS 16 01 M Enca Show Desai _ See o Primary line label Displays information about the primary phone line Look for the blue icon on the line label to see which line is selected In this case the primary line is selected and the information displayed is for the primary line only Header Displays the date time and other information such as phone number about the selected line If you are on a call and highlight the header instead of a call the displayed softkeys are the same as those that display when the phone is idle This is useful for example if you want to access the Forward All or New Call softkeys while you are on a call Session label with Connected Call icon Displays information such as call status and duration about a connected call associated with the selected line Session labels with Held Call icons Display information such as call status and duration about held cal
129. nications Manager 9 0 SIP o Product Safety Security Accessibility and Related Information Additional Information e Cisco Unified IP Phone 8961 quick reference cards quick start guides and end user guides http www cisco com en US products ps10451 products_user_guide_list html e Licensing information http cisco com en US products ps10453 products_licensing information_listing html e Cisco international websites Allows access to international Cisco websites from www cisco com by clicking the Worldwide change link at the top of the web page E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP CHAPTER 1 O Warranty e Cisco One Year Limited Hardware Warranty Terms page 161 Cisco One Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period Your formal Warranty Statement including the warranties and license agreements applicable to Cisco software is available on Cisco com at the following URL http www cisco com en US docs general warranty English 1Y1DEN__ html Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Warranty A Cisco One Year Limited Hardware Warranty Terms E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP INDEX A
130. nt on page 42 Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Applications Assistant Phones Menu Option Description Alert Tone Toggles alert off and on Alert tone plays an audio alert to incoming calls on the manager phone if the call is routed to the assistant phone Select Assistant Procedure Step1 Press Applications Step2 Select the appropriate Assistant Phone Service menu item The Manager Settings menu opens Step3 Select the Assistant option If more than one assistant is available all associated assistants display Step4 Select the desired assistant Subscribe to Assistant Primary Phone Service Procedure Step1 Press Applications Step2 Select Assistant Pri Sve or press 6 on the keypad If necessary subscribe to the Assistant Secondary Phone Service Assistant Phones Assistants access the IPMA features on the computer using the Assistant Console application or directly on the assistant phone through phone services and softkeys Your administrator configures IPMA in either proxy line or shared line mode In shared line mode the assistant phone and the manager phone share a single directory number In proxy line mode the assistant phone has a primary line and proxy lines to handle calls for manager phones To access Assistant Services the assistant phone needs to subscribe to the Assistant Primary Phone Service It may
131. nt Manager Status window LogOut Logs out the assistant from the IPMA service To resume using IPMA the assistant must log back into the IPMA service Set Divert Target Procedure Step1 Open the Assistant Manager Status menu You may need to log in first Step2 Press AsstSett If AsstSett is not visible press More You may need to press More twice Step3 Press Set Divert Target Step4 Enter the directory number Step5 Press Save Pressing Redirect routes incoming connected or on hold calls to this number Related Topics Log In to IPMA Service on Phone on page 47 Assistant Settings Menu on page 43 Enable CallPlane Overwrite Procedure Step1 Open the Assistant Manager Status menu You may need to log in first Step2 Press AsstSett to open the Assistant Settings Menu If AsstSett is not visible press More You may need to press More twice E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Applications Assistant Phones i Step3 Choose CallPlane Overwrite and press Select Step4 Choose Enable Step5 Press Save Related Topics Log In to IPMA Service on Phone on page 47 Assistant Settings Menu on page 43 Enable Smart Sorting Procedure Step1 Open the Assistant Manager Status menu You may need to log in first Step2 Press AsstSett to open the Assistant Settings Menu If AsstSett is not visible press More You may need t
132. nternational calls Dial International Number Procedure Step1 Press and hold star for at least 1 second The plus sign displays as the first digit in the phone number The corresponding tone stops to indicate that the has changed to a sign Step2 Dial the international number E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Calling Features Privacy Privacy i Privacy allows you to prevent others who share your line from seeing information about your calls Privacy applies to all shared lines on your phone If you have multiple shared lines and Privacy is enabled others cannot view any of your shared lines If the phone that shares your line has Privacy enabled you can make and receive calls using the shared line as usual Related Topics Shared Lines on page 109 Enable Privacy on Shared Line Step 1 Privacy allows you to prevent others who share your line from seeing information about your calls Privacy applies to all shared lines on your phone If you have multiple shared lines and Privacy is enabled others cannot view any of your shared lines If the phone that shares your line has Privacy enabled you can make and receive calls using the shared line as usual Procedure Press Privacy to enable the feature Visual confirmation displays on your phone screen for as long as the feature is enabled Step2 Press Privacy again to turn
133. o press More twice Step3 Choose Smart Sorting and press Select Step4 Choose Enable and press Select Step5 Press Save Related Topics Log In to IPMA Service on Phone on page 47 Assistant Settings Menu on page 43 Assistant Manager Status Menu The following information is displayed in the Assistant Manager Status menu Assistant status indicates if the assistant is online or offline e Manager list displays the call status line number and call information for each associated manager Softkeys are used to access and manage a variety of assistant tasks The following table describes the softkeys available in the Assistant Manager Status menu Table 5 Softkeys in the Assistant Manager Status Window More Switches among pages Press this key if a required key is not visible Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Applications Assistant Phones Softkey Description Select Selects the highlighted manager from the list of managers and opens the Manager Settings window Answer Answer an incoming call for the corresponding manager Exit Exits the Assistant Service Redirect Immediately diverts incoming connected or on hold call to the corresponding manager the default or to another preset directory number TransVm Sends an incoming connected or on hold call to that manager s voice mailbox InterCom Enables t
134. oicemail password These numbers usually require you to input pause characters in the digit string Related Topics Pause in Speed Dial Place Call with Speed Dial Button E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Before You Begin Before you can use speed dial buttons on your phone you must set up Speed Dial in the User Options Web pages Procedure To place a call press a speed dial button E9 on the left side of your phone Calling Features Use Speed Dial Code On Hook Use Speed Dial Code On Hook Before You Begin Before you can use speed dial codes on your phone you must set up the codes on your User Options web page Procedure Enter the speed dial code and press Speed Dial Use Speed Dial Code Off Hook Step 1 Before You Begin Before you can use speed dial codes on your phone you must set up the codes on your User Options web page Procedure Lift the handset and press Speed Dial Step2 Enter the speed dial code and press Speed Dial again to complete the call Pause in Speed Dial L Note With the Pause in Speed Dial feature you can use Speed Dial to reach destinations that require a Forced Authorization Code FAC Client Matter Code CMC dialing pauses or additional digits such as a user extension a meeting access code or a voicemail password When you press the configured speed dial the phone establishes the
135. omatically display all calls on all lines If you handle many calls at one time use Answer to answer the oldest incoming call without having to scroll down the call list and select the call For more information contact your system administrator E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Features of Your Cisco Unified IP Phone O Jessica Taylor Header Phone Screen cisco 09 07 2007 12 03 pm 408 555 4567 A Frank 40 2 A Brian McGrath ye 408 555 1234 00 32 48 Boris Davidov 4 3 408 555 3434 01 02 28 3 Helen Bergsson 408 555 1234 Thomas Johnson 02 28 18 408 555 3434 5 Marianne Schultz 408 555 3434 ___ EndCall f Show Detail 09 16 II Displays the date and time and information such as phone number about the selected line if you are on a call and highlight the header instead of a call the softkeys that display are the same as those that display when the phone is idle This is useful for example if you want to access the Forward All or New Call softkeys while you are on a call Session label for connected call Displays information such as call status and duration about a connected call on the selected line The timer counts the call duration in minutes and seconds MM SS until the call exceeds 60 minutes Then the timer counts hours and minutes HH MM Se
136. on a call press All Calls once to select the current call or the first call on the list press All Calls twice to select the header With the header selected the softkeys that display are the same as those that display when the phone is idle This is useful for example if you have multiple calls on your phone and want to access the New Call softkey Using the All Calls feature is recommended highly if you have multiple lines on your phone 9 Primary line label Displays information about the primary phone line Look for the blue icon on the line label to see which line is selected In this case the primary line is selected and the information displayed is for the primary line only Your system administrator can also set up your phone so that the primary line key displays the same list as the All Calls button For more information contact your system administrator General Phone Information This section contains information which is common to all the IP Phone models in this guide Connect Footstand If your phone is placed on a table or desk connect the footstand to the back of the phone E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Features of Your Cisco Unified IP Phone Adjust Phone Display Viewing Angle i NAN meted g T ja i i i 7 alafin cisco a Procedure Step1 Insert the curved c
137. on hold you can use any of the following methods e Press the pulsing green session button e Press the call session on the phone display for the Cisco Unified IP Phone 9971 only e Press Resume e Highlight the call by using the Navigation pad and press Select button e Press Hold Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o FAQs and Troubleshooting E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Frequently Asked Questions Q What is the difference between the buttons on the left and those on the right of the screen A Your phone has feature buttons on the left and call session buttons on the right Use the feature buttons to access features such as speed dial or select a phone line Use call session buttons to perform call related tasks such as making a new call resuming a held call or checking your voicemail The positions of the session buttons and feature buttons can be reversed on phones that use a locale with a right to left reading orientation such as Hebrew and Arabic Why do the softkeys keep changing Softkeys act on the selected highlighted call or menu item only The softkeys that display depend on the call or item you have selected What is the best way to look at calls when I have a shared line or multiple lines If you have a shared line or multiple lines it is r
138. on hold remotely Press this button to resume the held call The positions of the session buttons and feature buttons can be reversed on phones that use a locale with a right to left reading orientation such as Hebrew and Arabic Back button 2 Returns to the previous screen or menu Release button Ends a connected call or session Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Hi Features of Your Cisco Unified IP Phone Buttons and Hardware 5 Navigation pad and Select button The four way Navigation pad allows you to scroll through menus highlight items and ofp move within a text input field The Select button center of the Navigation pad allows you to select a highlighted item disable the phone screen for cleaning or enable the phone screen if it is in power save mode The Select button is lit white when the phone is in Power Save or Power Save Plus mode Press the Select button to override Power Save and Power Save Plus mode 6 Conference button Creates a conference call 7 Hold button Places a connected call on hold and toggles between an active and held call 8 Transfer button Transfers a call 9 Keypad Allows you to dial phone numbers enter letters and choose menu items by entering the item number 10 Speakerphone button Selects the speakerphone as the default audio path and init
139. on the Navigation pad Step5 Press Save to set the contrast or press Return to return to the Setup screen Video Screen The Cisco Unified IP Phones supports phone calls that contain video if present With these phones you do not need to install the Cisco Unified Video camera to receive the video portion of a call amp Note The Cisco Unified IP Phone 8961 does not support video Related Topics Cisco Unified Video Camera on page 140 Hide or Show Video Your system administrator sets up the default softkey either Show Video or Hide Video and the default view video hidden or video displayed Procedure Step1 To hide the video press Hide Video Step2 To show the video press Show Video Hide Softkeys in Full Screen Video Mode The softkeys display on the screen when a full screen video call is enabled If there is no user activity the softkeys automatically hide after 10 seconds To display the softkeys do one of the following actions e Press Mute e Change the state of the video such as by plugging in the camera Touch the phone screen Cisco Unified IP Phone 9971 only e Press any softkey Cisco Unified IP Phone 9951 only Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Accessories A Enable Full Screen Video Enable Full Screen Video Procedure Step1 Press Full Screen Step2 Press Minimize to return to the original view
140. onnectors into the lower slots Step2 Lift the footstand until the connectors snap into the upper slots Note Connecting and disconnecting the footstand may require a little more force than you expect Adjust Phone Display Viewing Angle The viewing angle of the phone display can be adjusted according to your preference Procedure Hold the handset and cradle with your left hand hold the right side of the bezel to the right of the display with your right hand and then move your hands back and forth in opposite directions to adjust the angle The following figure shows the display angle of the Cisco Unified IP Phone 9971 Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Features of Your Cisco Unified IP Phone Navigate and Select Items Navigate and Select Items 193119 Task Action Example Scroll to highlight an item Press the Navigation pad Highlight a call from the missed call list Select an item by number Press the corresponding number on the keypad Press 2 to select the second item in the Applications menu Select an item using the Select button Press Select at the center of the Navigation pad Highlight the Preferences application and press Select Navigate to a submenu A right arrow gt next to the menu item indicates that a submenu exists Highlight the menu item and press the item number on th
141. ons E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Accessories Cisco Unified IP Color Key Expansion Module Features i When multiple Expansion Modules are attached they are numbered according to the order in which they are connected to the phone For example e Key Expansion Module 1 is the Expansion Module closest to the phone e Key Expansion Module 2 is the Expansion Module in the middle e Key Expansion Module 3 is the Expansion Module farthest to the right The following figure shows a Cisco Unified IP Phone 9971 with three Cisco Unified IP Color Key Expansion Modules Cisco Unified IP Color Key Expansion Module Features The Cisco Unified IP Color Key Expansion Module includes the following features Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP E Accessories Cisco Unified IP Color Key Expansion Module Features 1 Phone screen Displays the phone number speed dial number or name or other text label phone service phone feature or Privacy assigned to each button Icons indicating line status appear similar to and function the same as those on the Cisco Unified IP Phone to which the Key Expansion Module is attached 2 Lighted Buttons 18 line buttons Each button corresponds to one line as with the Cisco Unified IP Phone The lights beneath each button indica
142. ons menu Depending on how your system administrator sets up the phone use it to access applications such as call history preferences and phone a information 16 Contacts button Opens closes the Contacts menu Depending on how your system administrator sets up the phone use it to access personal directory corporate directory or call history 17 Phone display Can be positioned to your preferred viewing angle 18 Programmable feature buttons Correspond to phone lines speed dials and calling features also called feature buttons Press a button for a phone line to display the active calls for that line eS If you have multiple lines you may have an All Calls button that displays a consolidated list of all calls from all lines oldest at the top If you do not see the All Calls button your system administrator may have set up the primary line to automatically display all calls For information on your set up contact your system administrator Color LEDs indicate the line state Amber S amp S Ringing call on this line Green Active or held call on this line Red es Shared line in use remotely The positions of the session buttons and feature buttons can be reversed on phones that use a locale with a right to left reading orientation such as Hebrew and Arabic 19 Handset with light strip The handset light strip lights up to indicate a ringing call flashing red or a new voice message steady red Phone Screen The w
143. ou are on a call press All Calls once to select the current call or the first call on the list press All Calls twice to select the header With the header selected the displayed softkeys are the same as those that display when the phone is idle This is useful for example if you have multiple calls on your phone and want to access the New Call softkey Using the All Calls feature is recommended if you have multiple lines on your phone Your system administrator can also set up your phone so that the primary line key displays the same list as All Calls For more information contact your system administrator Cisco Unified IP Phone 9951 The following sections describe attributes of the Cisco Unified IP Phone 9951 Phone Connections for Cisco Unified IP Phone 9951 Connect your phone to the corporate IP telephony network using the following diagram E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Features of Your Cisco Unified IP Phone Phone Connections for Cisco Unified IP Phone 9951 i i a a 4 _ G LTN 1 DC adapter port DC48V 6 Handset connection 2 AC to DC power supply optional for the 7 Analog headset connection headset optional network port connection but required for a wifi connection 3 AC power wall plug optional 8 USB port 4 Network port 10 100 1000 SW with 9 Anti theft security connector lock optional
144. our administrator to have it enabled Procedure Press Mute to turn Mute on Visual confirmation displays Press Mute again to turn Mute off Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Hi Calling Features A On Hook Dialing On Hook Dialing On hook dialing allows you to enter a phone number before getting a dial tone and then lift the handset to complete the call Dial Number On Hook Procedure Step1 Enter or speed dial a phone number The On Hook Dialing screen displays Step2 Press Call If you are specifying an Abbreviated Dial enter the abbreviated number and then press Speed Dial Step3 Lift the handset or press Speakerphone or Headset Step4 Ifyou hear a tone and see the message Enter Authorization Code enter the Forced Authorization Code FAC given to you by your system administrator Step5 If you hear a tone and see the message Enter Client Matter Code enter the Client Matter Code CMC given to you by your system administrator If authorized by the system the call proceeds Plus Dialing Plus Dialing allows you to press and hold the star key for at least 1 second to insert a plus sign as the first digit in a phone number for international dialing The plus sign applies only for on hook or off hook calling When you see phone numbers with the sign in them you can select and dial the entry without having to add digits for i
145. pages and Cisco Web Dialer on your personal computer For more information contact your system administrator User settings include your browser password PIN and language locale settings Change Browser Password Step 1 Step 2 Step 3 Step 4 Step 5 Procedure On your User Options web page select User Options gt User Settings Enter your current password Enter your new password Reenter your new password in the Confirm Password field Select Save Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o User Options Web Pages A Change PIN Change PIN Procedure Step1 On your User Options web page select User Options gt User Settings Step2 Enter your current PIN Step3 Enter your new PIN Step4 Reenter your new PIN in the Confirm PIN field Step5 Select Save Change User Options Language Procedure Step1 On your User Options web page select User Options gt User Settings Step2 In the User Locale area select an item from the Locale drop down list Step3 Select Save Change Phone Display Language Procedure Step1 On your User Options web page select User Options gt Device Step2 Select an item from the User Locale drop down list Step3 Select Save Directory To get a list of coworkers in your corporate directory select User Options gt Directory The directory features that you can access on your computer are e Personal Ad
146. pants 92 Remove Conference Participants 92 Custom Line Filters 92 Add Line Filter 93 Delete Line Filter 93 Duplicate Line Filter 94 Edit Line Filter 94 Rename Line Filter 95 Divert 95 Divert Call 95 Do Not Disturb 95 Turn DND On and Off 96 Extension Mobility 96 Enable Extension Mobility 96 Fast Dial 96 Place Call with Fast Dial Button 97 Forced Authorization Code 97 Hold 97 Hold call 97 Swap Between Holding and Active Calls 98 Put Call on Hold by Answering New Call 98 Determine If Shared Line Is On Hold 98 Remote Hold 99 Hold Reversion 99 Respond to Hold Reversion Notification 99 Hunt Groups 99 Sign In and Out of Hunt Group 99 Display Queue Statistics 100 Intercom 100 Place Dedicated Intercom Call 100 Place Dialable Intercom Call 101 E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Contents Receive Intercom Call 101 Line Status 101 Line Status Indicators 101 Malicious Call Identification 102 Trace Suspicious Call 103 Meet Me Conference 103 Host Meet Me Conference 103 Join Meet Me Conference 103 Mobile Connect 103 Turn Mobile Connect On or Off for All Remote Destinations from Desk Phone 104 Switch Desk Phone Call to Mobile Phone 104 Switch Mobile Call to Desk Phone 105 Hand Off Call from Mobile Phone to Desk Phone 105 Mute 105 Mute Phone 105 On Hook Dialing 106 Dial Number On Hook 106 Plus Dialing 106 Dial International Number 106 Privacy 107 Enable Priva
147. path for example by picking up the handset If external speakers are connected the Speakerphone button selects them as the default audio path 12 Mute button Toggles the microphone on or off during a call When the microphone is muted the button is lit red When muted you can hear the other parties on the call but they cannot hear you 13 Headset button Selects the headset as the default audio path and initiates a new call picks up an incoming call or ends a call During a call the button is lit green A headset icon amp 4in the phone screen header line indicates the headset is the default audio path This audio path does not change until you select a new default audio path for example by picking up the handset Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Features of Your Cisco Unified IP Phone Phone Screen 14 Volume button Controls the handset headset and speakerphone volume off hook and the ringer volume on hook En J Silences the ringer on the phone if an incoming call is ringing 15 iessices biton Autodials your voicemail system varies by system 16 Applications button Opens closes the Applications menu Depending on how your system administrator sets up the phone use it to access applications such as call history preferences and phone a information 17 Contacts button Opens closes th
148. port Phone Problems Procedure Step1 Press Report Quality Step2 Use the Navigation pad and the Select button to scroll and select the item that most closely matches your problem Step3 Press the Select softkey The information is sent to your system administrator Redial Redial allows you to call the most recently dialed phone number Redial Number Procedure Step1 To place the call on any phone line press Redial Step2 To place the call on a specific phone line select the line to obtain dial tone and press Redial E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Calling Features Secure and Nonsecure Indication Tone i Secure and Nonsecure Indication Tone When a phone is configured as secure encrypted and trusted it can be given a protected status After a phone is protected the protected phone can be configured to play an indication tone at the beginning of a call Only protected phones hear these secure or nonsecure indication tones Nonprotected phones do not hear the secure or nonsecure tones If the overall call status changes during the call the protected phone plays the appropriate tone A protected phone plays a tone or not under these circumstances e When the option to play a tone Play Secure Indication Tone option is enabled True e When end to end secure media is established and the call status is secure the phone plays the secure
149. r sets up EM for you The Cisco Extension Mobility ChangePIN feature allows you to change your PIN from your Cisco Unified IP Phone Enable Extension Mobility Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Fast Dial Procedure Press Applications a Select Extension Mobility The label may vary Enter the user ID and PIN provided by your system administrator If prompted select a device profile Running applications also appear in the Running Applications window To sign out press Applications gt Select Extension Mobility The label may vary When prompted to sign out press Yes Fast Dial allows you dial a phone number from the Fast Dial service on your phone Before you can use Fast Dial on your phone you must set up Fast Dial on your User Options web page E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Calling Features Place Call with Fast Dial Button i Place Call with Fast Dial Button Procedure Step1 Press Fast Dial Step2 Sign in to Personal Directory Step3 Select Personal Fast Dials Step4 Perform one of the following actions e Use the keypad to enter the fast dial code e Scroll to and select a fast dial code and then press the Dial softkey Forced Authorization Code Your system administrator can set up your phone to request that you enter a Forced Authorization Code FAC after you dial a phone number The FAC
150. ransmitter E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Product Safety Security Accessibility and Related Information FCC Receivers and Class B Digital Statement i FCC Receivers and Class B Digital Statement This product has been tested and complies with the specifications for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used according to the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which is found by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment or devices Connect the equipment to an outlet other than the receiver s e Consult a dealer or an experienced radio TV technician for assistance Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import export transfer
151. rch criteria information and press Submit Dial Number from Personal Directory Step 1 Step 2 Step 3 Step 4 Step 5 Procedure Press Contacts c gt Sign in to Personal Directory Select Personal Address Book and search for an entry Select the personal address book entry that you want to dial Press Dial Delete Personal Directory Entry Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Procedure Press Contacts Gc Sign in to Personal Directory Select Personal Address Book and search for an entry Press Select Press Edit Press Delete You may need to press More first E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Contacts Step 7 Fast Dial Codes with Personal Directory i Press OK to confirm the deletion Edit Personal Directory Entry Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Procedure Press Contacts Cc Sign in to Personal Directory Select Personal Address Book and search for an entry Press Select Press Edit Modify the entry information Press Phones to modify a phone number Pres Update Fast Dial Codes with Personal Directory The following sections describe using the fast dial codes with Personal Directory Assign Fast Dial Code to Personal Directory Entry Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Procedure Press Contacts Gc Use the Navigation pad and
152. reated the maximum number of custom filters delete a filter before continuing with this procedure Press Select a second time to make the text editable The Show incoming call notification for selected lines screen with available phone lines displays Accept the default name for the new filter or enter a new one Select the lines to add to the new filter All available lines are displayed in the list If you require a line that is not in the list contact your administrator Click Apply To view the filter press Back Delete Line Filter Step 1 Step 2 Step 3 Procedure On your phone go to Applications gt Preferences Highlight Call notifications and press Select Highlight the filter to be deleted and press Delete The filter is deleted and no longer appears in the list of filters Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Calling Features A Duplicate Line Filter Duplicate Line Filter Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Procedure On your phone go to Applications gt Preferences Highlight Call notifications and press Select Highlight the filter to be duplicated and press Duplicate Highlight the duplicated filter and press Edit Optional Enter a new name for the filter Add or remove available lines from the filter Click Apply To view the filter press Back Edit Line Filter Step 1 Step 2 S
153. rectory Step 1 Step 2 Step 3 Step 4 The phone automatically logs you out after a certain amount of time This time limit can vary For more information contact your system administrator Procedure Press Contacts Gc Use the navigation pad and Select button to scroll and select Personal Directory Enter the user ID and PIN provided by your system administrator and press Submit To logout select Log Out press Select and then press OK Add Personal Directory Entry from Phone Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Procedure Press Contacts Gc Sign in to Personal Directory Select Personal Address Book The Search for an entry screen displays Press Submit Press New You may need to press More first Enter the nickname information You can also enter a name Press Phones and enter the phone numbers Make sure you include any required access codes such as 9 or 1 Press Submit to add the entry to your personal directory Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Contacts A Personal Directory Options Search for Entry in Personal Directory Step 1 Step 2 Step 3 Step 4 Step 5 Procedure Press Contacts Gc Sign in to Personal Directory Select Personal Address Book Select one all or none of these criteria to search for an entry e Last Name e First Name e Nickname Enter the sea
154. request that you enter a Client Matter Code CMC after you dial a phone number The CMC can be used for accounting or billing codes and your system administrator assigns CMCs When required the phone displays Enter Client Matter Code the dialed number changes to ChE and you hear a special tone Enter the CMC for the call using the keypad Related Topics Forced Authorization Code on page 97 Conference Conference allows you to talk simultaneously with multiple parties in an ad hoc meeting When you are talking on a call use Conference to dial another party and add them to the call If you have multiple phone lines you can alternately use Conference to combine two calls across two lines For example if you have a call on Line 1 and a call on Line 2 you can combine the calls into a conference As the conference host you can remove individual participants from the conference The conference ends when all participants hang up Related Topics Barge on page 81 Meet Me Conference on page 103 Add Party to Call to Create Conference Step 1 Step 2 Procedure Start with a connected call that is not on hold Press Conference E and do one of the following E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Calling Features Step 3 Step 4 Join Calls into Conference i Enter the phone number for the party you want to add and press Call e Press a
155. ress Transfer es and do one of the following to enter the transfer recipient s phone number e Press the pulsing green session button of a held call right side e Enter the transfer recipient s phone number e Scroll to a Call History record and press Call e Press a speed dial button e Press Speed Dial enter a speed dial number or highlight the number you want to call and press Speed Dial again e Press Active Calls and select a held call The transfer completes immediately Step3 Press Transfer or Trnsfer You do not need to wait for the recipient to answer to complete the transfer Swap Between Calls Before Completing Transfer After you connect to the transfer recipient but before you transfer a call to this party you can press Swap to toggle between the two calls This allows you to consult privately with the party on each call before you complete the transfer Uniform Resource Identifier Dialing You can place calls using Uniform Resource Identifier URI Dialing using the alphanumeric URI address as a directory number for example bob cisco com You must enter the URI address to select the contact The phone screen displays the call information for the URI call The phone stores the URI call information in the Call History and the Details page When you receive a call with a URI address the URI address is stored in your Call History Press Redial to call the most recently dialed URI address Depending upon how the adm
156. rk and collaborate from any device and location at any time You must use the Cisco IP Power Cube on the phone in order to use the VDI client For more information see the VDI documentation Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Accessories a VDI Clients E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP CHAPTER FAQs and Troubleshooting e Frequently Asked Questions page 151 e Troubleshooting Tips page 155 Frequently Asked Questions Q Why can t I see all the active calls on my phone A When there are more calls than available session buttons on the phone you can scroll using the Navigation pad to see them Calls are sorted from oldest to newest with the oldest call at the top of the list Q How do I redirect an incoming call when I am on a call A To redirect an incoming ringing call while on another call use the Navigation pad to highlight the incoming call and then press Divert Otherwise press Divert to redirect the current active call Q If I m on a call how can I silence the ringing of an incoming call A You can silence the incoming ringing call Press Volume down once and then let the incoming call go to the target number voicemail or predetermined number set up the system administrator Q How can I resume a call that is on hold A To resume a call
157. rs To refresh the statistics press Refresh To exit press Exit Intercom allows you to place and receive one way calls using a dedicated or dialable intercom line When you place an intercom call the recipient s phone autoanswers with mute activated whisper mode and broadcasts your message through the recipient s speakerphone headset or handset if one of these devices is active After receiving the intercom call the recipient can initiate two way audio connected mode to allow for further conversation Place Dedicated Intercom Call Step 1 Step 2 Step 3 Procedure Press Intercom Your phone enters whisper mode until the recipient accepts the intercom call If you are on an active call that call is placed on hold Listen for the intercom alert tone then begin speaking Press Intercom to end the call Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Calling Features Place Dialable Intercom Call i Place Dialable Intercom Call Procedure Step1 Press Intercom Step2 Enter the intercom code Your phone enters whisper mode until the recipient accepts the intercom call If you are on an active call that call is placed on hold Step3 Listen for the intercom alert tone then begin speaking Step4 Press Intercom to end the call Receive Intercom Call Intercom allows you to place and receive one way calls using a dedicated or dialable int
158. s 123 Subscribe to Service 124 Search for Services 124 Change or End Services 124 Change Service Name 124 Add Service to Programmable Feature Button 125 User Settings 125 Change Browser Password 125 E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Contents Change PIN 126 Change User Options Language 126 Change Phone Display Language 126 Directory 126 Personal Address Book Setup 127 Add New Personal Address Book Entry 127 Search for Personal Address Book Entry 127 Edit Personal Directory Entry 127 Delete Personal Directory Entry 128 Assign Button for Personal Address Book 128 Fast Dial Setup 128 Assign Feature Button for Fast Dial 129 Assign Fast Dial Code to Personal Address Book Entry 129 Assign Fast Dial Code to Phone Number Without Personal Address Book Entry 129 Search for Fast Dial Entry 130 Edit Fast Dial Phone Number 130 Delete Fast Dial Personal Address Book Entry 130 Mobility Settings 130 Add New Remote Destination 131 Create Access List 132 Plugins 132 Access Plugins 132 CHAPTER 7 Accessories 135 Supported Accessories 135 USB Devices 136 Cisco Unified IP Color Key Expansion Module 136 Cisco Unified IP Color Key Expansion Module Features 137 Place a Call on the Key Expansion Module 139 Configure KEM Buttons 139 Adjust Key Expansion Module Brightness 139 Cisco Unified Video Camera 140 Cisco Unified Video Camera Features 140 Camera Lens Shu
159. sco Unified IEEE 802 3af and 802 3at power enabled Video Camera Computer port 10 100 1000 PC connection 11 Secure Digital I O SDIO slot not used for this release Handset connection The following picture shows the side of the phone E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Features of Your Cisco Unified IP Phone L Note Wireless Connection and Bluetooth 1 USB port 3 Speaker port for output to optional external speakers 2 Accessory connector for example for connecting 4 Microphone port for input from optional external a Cisco Unified IP Phone Expansion Module microphone Each USB port supports the connection of up to five supported and nonsupported devices Each device connected to the phone is included in the maximum device count For example your phone can support five USB devices such as three Cisco Unified IP Color Key Expansion modules one hub and one other standard USB device on the side port and five additional standard USB devices on the back port Many third party USB products count as multiple USB devices for example a device containing USB hub and headset can count as two USB devices For more information see the USB device documentation Wireless Connection and Bluetooth Your phone can be connected to a wireless network using 802 11a or 802 11b g but your system admini
160. ses no action Intercom No The softkey causes no action Mobility No The softkey causes no action Privacy No The softkey causes no action Call Back No The Call Back softkey does not display When your phone loses connectivity your phone may display a message like this Service interruption Basic Call Options Here are some easy ways to place a call on your Cisco Unified IP Phone Tips Some features unavailable e You can dial on hook without a dial tone pre dial To pre dial enter a number then go off hook by lifting the handset or pressing Dial SD or oi Press Turn On to enable the Enable Video On Off feature or press Return to return to the Setup screen E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Calling Features Place Call Using Speakerphone e If parties on a call hear a beep tone the call may be monitored or recorded For more information contact your system administrator e Your phone may be set up for international call logging which is indicated by a symbol on the call history redial or call directory entries For more information contact your system administrator Place Call Using Speakerphone Procedure Step 1 Press Step2 Enter a number Place Call Using Headset Procedure Step1 Ifthe headset button is lit press New Call and enter a number Step 2 Q If the headset button is
161. sory 55 View Camera Details 55 View Camera Setup 56 Enable Auto Transmit 56 Adjust Camera Brightness 56 Adjust Camera View Area 57 Reset Camera 57 WLAN Sign In 57 Sign Into WLAN 58 Change WLAN Sign In 58 Running Applications 59 View Active Applications 59 Switch to Active Application 59 Close Active Application 59 Phone Information 60 View Phone Information 60 Administrator Settings 60 Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Contents VPN Client 60 Connect Through VPN 61 VPN Connection Settings 61 Cisco VXC VPN 62 Status and Statistics 62 CHAPTER 3 Contacts 63 Contacts Overview 63 Corporate Directory 63 Search and Dial Contact 63 Search and Dial Contact While on Call 64 Personal Directory 64 Personal Directory Options 65 Sign In and Out of Personal Directory 65 Add Personal Directory Entry from Phone 65 Search for Entry in Personal Directory 66 Dial Number from Personal Directory 66 Delete Personal Directory Entry 66 Edit Personal Directory Entry 67 Fast Dial Codes with Personal Directory 67 Assign Fast Dial Code to Personal Directory Entry 67 Place Call Using Fast Dial Code 68 Delete Fast Dial Code 68 CHAPTER 4 Messages 69 Messages Overview 69 Personalize Voicemail 69 Check for Voice Messages 69 Listen to Voice Messages 70 CHAPTER 5 Calling Features 71 Feature Buttons and Softkeys 72 Survivable Remote Site Telephony Overview 74 Basic
162. ssion label for held call Display information such as call status and duration about held calls associated with the selected line Calls are displayed on the right side of the phone screen from the oldest at the top to the newest Press the session button next to a Held Call icon to resume the held call for that session The timer counts the call duration in minutes and seconds MM SS until the call exceeds 60 minutes Then the timer counts hours and minutes HH MM Softkeys Touch sensitive softkey options Answer label Displays if your system administrator has assigned the Answer feature to the programmable feature button Press this label or the corresponding button to answer the oldest incoming call without having to scroll down the call list and select the call Speed dial label Displays if you or your system administrator assigned a speed dial to the programmable feature button Nonprimary line labels Display information about nonprimary phone lines Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Hi Features of Your Cisco Unified IP Phone General Phone Information 8 All Calls label Displays if the All Calls feature is enabled Press the corresponding button to display all calls on all lines Calls are displayed on the right side of the phone screen from the oldest at the top to the newest When you are
163. strator sets up the connection For more information contact your system administrator Your phone supports Bluetooth Class 2 technology when the headsets support Bluetooth You can pair and connect up to five Bluetooth headsets to your phone but the last Bluetooth headset connected becomes the default for use with the phone Buttons and Hardware Your phone provides quick access to your phone lines features and call sessions Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Hi Features of Your Cisco Unified IP Phone Buttons and Hardware e Use the feature buttons on the left to view calls on a line or access features such as Speed Dial or All Calls e Use the call session buttons on the right to perform tasks such as making a call answering a call or resuming a held call Each call on your phone is associated with a session button i 8 184675 1 Phone screen Shows information about your phone including directory number call information for example caller ID icons for an active call or call on hold and available softkeys Phone screen items such as menu options and softkeys are touch sensitive w Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Features of Your Cisco Unified IP Phone Buttons and Hardware Session buttons Each button corresponds with an active cal
164. such as displaying missed calls Each call on your phone is associated with a session button Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Features of Your Cisco Unified IP Phone Buttons and Hardware 194674 1 Phone screen Shows information about your phone including directory number call information for example caller ID icons for an active call or call on hold and available softkeys w Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Features of Your Cisco Unified IP Phone Buttons and Hardware Session buttons Each button corresponds with an active call or a call function When you press the button the action depends on the state of the phone Active calls Causes the phone to take the default action for an active call For example if you press the session button for a ringing call the call is answered and if you press the button on a held call the call resumes Session information such as caller ID and call duration appears on the phone screen next to the session button e Call functions When a session button is not being used for an active call it can be used to initiate functions on the phone as indicated by the adjacent phone screen icons For example press the session button to display missed calls take the phone off hook or dial your voicemail
165. system with a Voicemail icon Color LEDs reflect the call state LEDs can flash blink on and off rapidly pulse alternately dim and brighten or appear solid glow without interruption i Flashing amber e Ringing call Press this button to answer the call Solid green May be a connected call or an outgoing call that is not yet connected If the call is connected press this button to display the call details or the participants of a conference call If the call is not yet connected press this button to end the call Pulsing green e Held call Press this button to resume the held call Solid red e Shared line is in use remotely Press this button to barge into call if Barge is enabled i Pulsing red e Shared line call put on hold remotely Press this button to resume the held call The positions of the session buttons and feature buttons can be reversed on phones that use a locale with a right to left reading orientation such as Hebrew and Arabic Softkey buttons Allow you to access the softkey options for the selected call or menu item displayed on your phone screen Back button 2 Returns to the previous screen or menu Release button Ends a connected call or session Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Hi Features of Your Cisco Unified IP Phone Buttons and Hardware
166. t a line from the Line drop down menu In the Ring Settings area set the option for Ring Setting Phone Idle and Ring Setting Phone Active from the drop down menus The options are E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP _ User Options Web Pages Speed Dial Setup in User Options e Use System Default e Disable e Flash Only e Ring Once e Ring e Beep Only this option is only available for Ring Setting Phone Active Step6 Select Save Edit Line Text Label for Phone Display Procedure Step1 On your User Options web page select User Options gt Device Step2 Select a phone from the Name drop down menu Step3 Select Line Settings Step4 Ifyou have more than one directory number line assigned to your phone select a line from the Line drop down menu Step5 Inthe Line Text Label area enter a text label Step6 Select Save Speed Dial Setup in User Options Depending on how your phone has been set up you can use speed dial buttons and speed dial codes which you can set up on your User Options web pages Speed Dial Pause You can use Speed Dial to reach destinations that require a Forced Authorization Code FAC Client Matter Code CMC dialing pauses or additional digits such as a user extension a meeting access code or a voice mail password When you press the configured Speed Dial the phone establishes the call to the destina
167. t message appears to verify that you want to delete the entire group of calls Step6 Press Delete to delete the record or press Cancel if desired Step7 Press Exit to return to the Applications screen Cisco IP Manager Assistant Cisco IP Manager Assistant IPMA provides call routing and other call management features to help managers and assistants handle phone calls more effectively The IPMA call routing service intercepts calls that are made to managers and routes them to specified assistants to other managers or to targets defined by preconfigured call filters A manager can change the call routing dynamically IPMA has three key components Manager A manager is the user whose incoming calls are intercepted by the call routing service Assistant An assistant is the user who handles calls on behalf of a manager Assistant Console The assistant console is a desktop application that can be used by assistants to perform tasks and manage most features Your system administrator configures IPMA to function in shared line mode or in proxy line mode If your phone is configured in shared line mode the assistant phone and the manager phone share the same directory number In proxy line mode the assistant has a primary line and proxy lines to handle calls for managers Manager Phones The manager phone makes all manager features available with the exception of Manager Configuration Managers access the Manager Configuration feature
168. te the state of the corresponding line as follows e Line available light off e Line in use by you solid green light e Line in use by someone else solid red light e Line ringing solid amber light e You have a call on hold solid green light e Someone else has a call on hold on a shared line solid red light e Call transfer solid green light e Call is ringing on an inactive page solid amber light w Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Accessories Place a Call on the Key Expansion Module 3 Shift Buttons 2 buttons Each button corresponds to one page of 18 line keys The button for page one is labeled with the number and the button for page two is labeled with the number 2 The lights beneath each button indicate the state of the page as follows e Page is in view solid green light e Page is not in view light off e Page is not in view with one or more alerting calls on the page solid amber light e Page is in view with one or more alerting calls on the page solid green light e A call is ringing on an inactive page flashing amber light Place a Call on the Key Expansion Module Step 1 Procedure Press the line button on the Key Expansion Module Step2 Dial a telephone number Configure KEM Buttons Before you can set up KEM buttons contact your system administrator for the following information to access
169. ted becomes the default for use with the phone Buttons and Hardware Your phone provides quick access to your phone lines features and call sessions e Programmable feature buttons left side Use to view calls on a line or access features such as Speed Dial or All Calls These buttons are also called feature buttons E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Features of Your Cisco Unified IP Phone Buttons and Hardware e Session buttons right side Use to perform tasks such as answering a call resuming a held call or when not being used for an active call initiating phone functions such as displaying missed calls Each call on your phone is associated with a session button 194674 1 Phone screen Shows information about your phone including directory number call information for example caller ID icons for an active call or call on hold and available softkeys Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Hi Features of Your Cisco Unified IP Phone Buttons and Hardware 2 Session buttons Each button corresponds with an active call or a call function When you press the button the action depends on the state of the phone e Active calls Press the button to take the default action for an active call For example press the session button for a ringin
170. tep 3 Step 4 Step 5 Step 6 Step 7 Procedure On your phone go to Applications gt Preferences Highlight Call notifications and press Select Highlight the filter to be edited and press Edit Note You cannot edit the Daily schedule filter For more information contact your administrator Optional Enter a new name for the filter Add or remove available lines from the filter Click Apply To view the filter press Back E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Calling Features Rename Line Filter i Rename Line Filter Procedure Step1 On your phone go to Applications gt Preferences Step2 Highlight Call notifications and press Select Step3 Highlight the filter to be renamed and press Edit Step4 Enter a new name for the filter Step5 Click Apply Step6 To view the filter press Back Divert Divert allows you to send an active or ringing call to your voicemail system or to a predetermined phone number set up by your system administrator Divert Call You can silence the incoming ringing call Press Volume EB down once then let the incoming call go to the target number voicemail or predetermined number set up the system administrator Procedure Step1 To redirect an incoming ringing call while on another call use the Navigation pad to highlight the incoming call then press Divert Otherwise press Divert to redirect the c
171. tep 3 Step 4 Step 5 Step 6 Procedure On your User Options web page select User Options gt Device Select the service URL provided by your system administrator Select the Fast Dial service from the Button drop down list Enter a phone label for the button Select Save Select Reset and then select Restart to refresh the phone configuration Assign Fast Dial Code to Personal Address Book Entry Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Procedure On your User Options web page select User Options gt Fast Dials Select Add New Use the Search Options area to find the appropriate Personal Address Book entry Select a phone number in the Search Results area Optional Change the fast dial code Select Save Assign Fast Dial Code to Phone Number Without Personal Address Book Entry Step 1 Step 2 Step 3 Step 4 Step 5 Procedure On your User Options web page select User Options gt Fast Dials Select Add New Optional Change the fast dial code Enter a phone number Select Save Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Hi User Options Web Pages Search for Fast Dial Entry Search for Fast Dial Entry Procedure Step1 On your User Options web page select User Options gt Fast Dials Step2 Specify search information and select Find Edit Fast Dial Phone Number Procedure Step1 On your User Options web page select
172. termined times The power to the phone is significantly reduced Depending on how your system administrator set up your phone the phone display may go into a power save mode the phone screen appears blank and the Select button is lit white To turn on the phone display press any button touch the blank phone screen or pick up the handset Power Save Plus Your Cisco Unified IP Phone supports the Cisco Energy Wise EW program also known as Power Save Plus Your system administrator sets up sleep power down and wake power up times for your phone to save energy Ten minutes before the scheduled sleep time the Select button flashes and you receive a message that your phone will power off at a specific time If enabled by your system administrator you also hear your ringtone play The ringtone plays according to the following schedule e At 10 minutes before power off the ringtone plays four times e At 7 minutes before power off the ringtone plays four times At 4 minutes before power off the ringtone plays four times At 30 seconds before power off the ring tone plays 15 times or until the phone powers off If your phone is inactive idle at the sleep time you see a message to remind you that your phone is about to power down To keep the phone active you need to press OK in the message or any key on the phone If you do not press the button or any key your phone powers down Cisco Unified IP Phone 8961 9951 and 9971
173. that displays a consolidated list of all calls from all lines oldest at the top If you do not see the All Calls button your system administrator may have set up the primary line to automatically display all calls For information on your set up contact your system administrator Color LEDs indicate the line state Amber S amp S Ringing call on this line Green Active or held call on this line Red es Shared line in use remotely The positions of the session buttons and feature buttons can be reversed on phones that use a locale with a right to left reading orientation such as Hebrew and Arabic 20 Handset with light strip The handset light strip lights up to indicate a ringing call flashing red or a new voice message steady red Phone Screen The way that your system administrator set up your phone determines what is displayed on your phone screen Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Hi Features of Your Cisco Unified IP Phone Phone Screen Phone with Single Line CEOT200 FF 205 pT Jessica Taylor 4085554567 2 4159982245 2 21 IB K EndCall Show Detail 1 Line label Displays the line phone information 2 Header Displays the date time and other information such as phone number about the selected line If you are on a call and highlight the header instead of a call the displayed softkeys are
174. the bottom of the camera Step6 Adjust the mounting clip as needed to rest securely on your computer monitor Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Hi Accessories A Camera Preferences As shown in the following figure the mounting clip has two removable sliding supports small and large Choose the support that best fits your computer monitor you can remove the remaining support 197010 Step7 Look for the installation confirmation message on the phone screen Step8 After installation is complete adjust the View Area and Brightness settings as needed Camera Preferences Camera preferences allows you to set user preferences for the following items Preview Video Preview Video allows you to see the view from your camera when you are not in a video call Use Preview Video before making video calls to help set up and position your camera effectively Access Preview Video Procedure Step1 Press More Step2 Press Preview Video Enable Video The Enable Video On Off settings in the phone menu controls the ability to control the video capability of the phone If you enabl video you identify the phone as being capable of sending and receiving video If you disable video your calls use only audio Your system administrator controls the ability to use video for calls Follow these steps to turn this feature on or off E Cisco Unified IP Phone 8961
175. ting ends or answer the call over the greeting For more information contact your system administrator Alert Calls The Alert Calls feature allows you to view a list of all Alert Calls in chronological order oldest to most recent You interact with this feature using a programmable line key which makes it easier to view all of the Alert Calls that are received across your phone lines An Alert Call is a specific phone number that you consider important and want to be alerted to when you receive a call from or dial a call to this number System administrators set up the Alert Calls button using the Cisco Unified Communications Manager Administration Contact your system administrator to get this button assigned to your phone All Calls All Calls allows you to view a list sorted in chronological order oldest first of all active calls on all of your phone lines You see the normal phone calls as well as shared line barged calls and conference calls You use this feature if you have multiple lines or if you share lines with other users With the All Calls view e All active calls display on one place making it easy to view and interact with calls on any line e When you lift the handset the phone selects your primary line which helps prevent inadvertent use of a shared line for dialing e You can press the flashing amber session button to answer a ringing call on any line You do not need to first select the line with the rin
176. ting conditions such as windows and ceiling lights within the camera field of view affect the brightness Try moving the camera to see if the brightness improves You can also adjust the brightness setting Q Why does my phone not work wake up when it worked before A If your system administrator has set up your phone for EnergyWise the phone may be sleeping powered down Your system administrator sets your phone to sleep at a certain time and wake power up at a certain time Your phone wakes up at the time your system administrator configured You can press the Select button to wake your phone up Contact your system administrator to have the sleep and wake up times changed Q My phone played the ringtone four times in succession but there is no call What does this mean A The phone is notifying you that your phone will power down sleep soon to conserve energy the Energy Wise feature Your system administrator sets your phone to sleep at a certain time and wakes power up at a certain time Your phone wakes up at the time your system administrator configured or FAQs and Troubleshooting Troubleshooting Tips i you can press Select to wake it up Contact your system administrator to have the sleep and wake up times changed Q Why can t VXC be turned on A Sometimes the VXC device can t get power from the phone Make sure that the phone is powered by a power brick or a PoE switch If the issue persists pow
177. tion number and sends the specified FAC CMC and additional digits with dialing pauses inserted To include dialing pauses in the speed dial include a comma as part of the speed dial string This comma specifies a pause of 2 seconds It also allows you to separate FAC and CMC from the other digits in the speed dial string Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o User Options Web Pages a Speed Dial Setup in User Options Note L Note Be aware of the following requirements when you include FAC and CMC in the speed dial string e FAC must always precede CMC in the speed dial string e A speed dial label is required for speed dials with FAC and DTMF digits e Only one comma is allowed between FAC and CMC digits in the string Each comma you include represents an additional pause of 2 seconds For example two commas represent a pause of 4 seconds Before you configure the speed dial try to connect to the specified digits manually at least once to ensure that the digit sequence is correct The phone does not save the FAC CMC or additional digits from the speed dial in the call history If you press Redial after connecting to a destination using the speed dial the phone prompts you to enter any required FAC CMC or DTMF digits manually The following sections contain example strings that show how to use the speed dial feature E
178. traffic crosses untrusted networks Your system administrator configures the VPN Client feature as needed If your phone is configured for VPN Client the status of Auto Detect Network Connection determines if a VPN connection is possible The status depends on the following situations e When your phone is located outside the corporate network E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Applications Connect Through VPN If Auto Detect Network Connection is disabled a VPN connection is possible The Sign In screen appears and the phone prompts for credentials On the phone in the VPN window Applications gt VPN you can toggle the VPN Enabled field to control the ability of the phone to attempt a VPN connection e If Auto Detect Network Connection is enabled the Sign In screen appears and the phone prompts for your credentials based on the authentication method that your system administrator configured on your phone e When your phone is located inside the corporate network If Auto Detect Network Connection is disabled a VPN connection is possible The Sign In screen appears and the phone prompts for credentials On the phone in the VPN window Applications gt VPN you can toggle the VPN Enabled field to control the ability of the phone to attempt a VPN connection If Auto Detect Network Connection is enabled you cannot connect through VPN
179. tter 141 Close Camera Lens Shutter 142 Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Contents Cisco Unified Video Camera Installation 142 Mount Camera on Phone 142 Mount Camera on Monitor 143 Camera Preferences 144 Preview Video 144 Access Preview Video 144 Enable Video 144 Auto Transmit 145 Enable Auto Transmit 145 Disable Auto Transmit 145 Camera Brightness 146 Adjust Brightness 146 View Area 146 Adjust Camera View Area 146 Video Screen 147 Hide or Show Video 147 Hide Softkeys in Full Screen Video Mode 147 Enable Full Screen Video 148 Mute Video 148 Swap Views 148 Adjust Picture in Picture Position 148 Bluetooth Headsets 148 VDI Clients 149 CHAPTER 8 FAQs and Troubleshooting 151 Frequently Asked Questions 151 Troubleshooting Tips 155 Missing Alert Calls Button 155 Missing All Calls Button 155 Personal Directory Troubleshooting 156 Cannot Sign In to Personal Directory 156 User Options Web Page Problems 156 Cannot Access User Options Web Pages 156 CHAPTER 9 Product Safety Security Accessibility and Related Information 157 E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Contents Safety and Performance Information 157 Power Outage 157 External Devices 157 Bluetooth Wireless Headset Performance 158 FCC Compliance Statements 158 FCC Part 15 21 Statement 158 FC
180. ur computer monitor If you need help installing or positioning your camera contact your system administrator Use one of these procedures to mount the camera Mount Camera on Phone Step 1 Step 2 Step 3 Procedure Remove the protective plastic from the camera lens and body On the phone remove the small plastic cover located on the topside of the phone display With your phone idle no calls slide the camera USB connector on the bottom of the camera into the Phone USB port on the back of the phone display As you do this pins on the underside of the camera fit into pinholes on the top of the phone display to further stabilize the camera E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Accessories Cisco Unified Video Camera Installation 197012 Step 4 Look for the installation confirmation message on the phone screen Step5 After installation is complete adjust the View Area and Brightness settings as needed Mount Camera on Monitor Procedure Step1 Obtain a mounting clip and USB extension cable from your system administrator Step2 Remove the protective plastic from the camera lens and body Step3 Plug the USB extension cable into the USB port on the back of the phone display Step4 Place the camera in the mounting clip as shown in the following figure Step5 With your phone idle no calls attach the USB cable to the USB connector on
181. ure icon displays a red barred circle N Note In shared line mode the Assistant Watch area is hidden and only Do Not Disturb is available in the Assistant and Features area Assistant Watch status messages are displayed in the title bar of the Assistant Watch area Table 1 Assistant Watch Messages Message Assistant Watch On Assistant Watch is on but no connected or incoming calls are being redirected to the assistant at this time Assistant Watch Off Assistant Watch is off To toggle it on press Set Watch Call from followed by caller ID An incoming call was redirected to the assistant and is currently ringing on the assistant s phone The manager can intercept the call Caller ID and a timer The assistant answered the incoming call The timer begins when the assistant answers or otherwise handles the call Filtering Down Call Filtering is unavailable at this time Related Topics Subscribe to Assistant Primary Phone Service on page 42 Manager Settings Menu The following table describes the manager phone options configured in the Manager Settings menu Table 2 Manger Settings Menu Options Menu Option Description Filter Toggles call filtering off and on Filter Mode Toggles between Inclusive or Exclusive filters Assistant Displays the active assistant The manager can select other available assistants from this option See Select Assista
182. urrent active call Step2 To redirect an incoming call while not on a call press Divert Step3 To redirect a held call first resume the call and then press Divert Do Not Disturb Do Not Disturb DND allows you to turn off either The ringer on your phone The ringer and any visual notification that you have an incoming call When DND is enabled your incoming calls forward to another number such as your voicemail if it is set up and the call is not saved or listed in your Call History The DND feature affects all lines on a phone The feature does not affect intercom or 911 calls Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Calling Features A Turn DND On and Off Your system administrator sets up a line button or softkey on your phone for DND with the ringer and visual notifications off by default However you can change your DND options from your User Options web pages Turn DND On and Off Step 1 Procedure Press DND to turn on DND Visual confirmation displays briefly Step2 Press DND again to turn off DND Visual confirmation displays briefly Extension Mobility Cisco Extension Mobility EM allows you to configure a Cisco Unified IP Phone as your own temporarily After you sign in to EM the phone adopts your user profile including your phone lines features established services and web based settings Your system administrato
183. using the web Your system administrator provides the URL Use Manager Configuration to set the default assistant redirect target inclusive filters and exclusive filters To be designated a manager phone the phone must have a line with a directory number An intercom line is optional If an intercom line is enabled the current active assistant is the target for the intercom If there are no active assistants no speed dial target exists for the intercom The manager accesses the Assistant Watch Intercept Call Divert and Transfer to Voice Mail features from the phone softkeys IPMA automatically logs in a manager when the Cisco IP Manager Assistant service starts To access Assistant Services the manager phone needs to subscribe to the Assistant Primary Phone Service You subscribe to services from the Application Menu Manager Status Window The Manager Status window is divided into the Assistant Watch area and the Assistant and Features area The Assistant Watch area is located at the top of the status window and displays the caller ID as well as the E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP Applications Manager Phones elapsed time for an active call handled by an assistant The Assistant and Features area displays icons to indicate the presence of an active assistant and icons to display the status of manager features If a feature is turned off the feat
184. visioned lines are covered by the default line filter if it exists or all calls if the default line filter does not exist You cannot edit either the All Calls filter or the Daily schedule filter but you can use the Daily schedule filter as a template for a new custom filter by duplicating and then editing the duplicate filter You save the custom filters directly to your phone so that you can quickly select and change coverage You can define a maximum of 20 custom filters but only one filter may be active at a time You can create and manage your filters from the Call notifications menu option available under Settings gt Preferences on your phone E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP _ Calling Features Add Line Filter i Note If both the Custom Line Filters and the Actionable Incoming Call Alert features are enabled actionable call alerts apply only to the lines that are covered by filters Related Topics Actionable Incoming Call Alert on page 78 Call Notifications on page 50 Add Line Filter Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Procedure On your phone go to Applications gt Preferences Highlight Call notifications and press Select The current filter displays next to the option Highlight Add new filter and press Select The maximum number of custom filters is 20 If you have already c
185. w voice messages You can set up audible message waiting tones using your User Options web pages Related Topics Change Audible Voice Message Indicator Setting Per Line on page 120 Change Voice Message Indicator Setting Per Line on page 120 Listen to Voice Messages After you listen to your new voice messages the message indicators are updated on the phone screen If there are no new voice messages the Message icon is removed from the line label and the Voicemail icon is removed from the right side of the phone screen Procedure Step1 To listen to voice messages do one of the following Press Messages i Select a line with a Message icon Press Session caw next to the Voicemail icon On a Cisco Unified IP Phone 9971 touchscreen press Voicemail m Step2 Follow the prompts to listen to your voice messages E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP CHAPTER 5 Calling Features e Feature Buttons and Softkeys page 72 Basic Call Options page 76 Actionable Incoming Call Alert page 78 e Agent Greeting page 78 e Alert Calls page 78 e All Calls page 78 e Answer page 79 e Assured Services for SIP Lines page 80 e Auto Answer page 81 e Barge page 81 e Call Back page 82 e Call Chaperone page 82 e Call Forward page 83 e Call Park page 84 e Call Pickup page 87 e Call Waiting page 89 e Client Matter Code page 90 e
186. xample 1 Consider the following requirements to access voicemail e Called number to access voicemail 8000 PIN 123456 after announcement of 2 seconds e Voicemail response Enter option 3 to read latest message after a pause of 6 seconds while the automated announcement lists the available options To set up the speed dial to access this voice mailbox specify the following speed dial string 8000 123456 3 Example 2 Consider the following call requirements e Called number 95556543 e FAC 1234 e CMC 9876 e Automated phone system response required 4 seconds after the call is connected 56789 To access this destination specify the following speed dial string 95556543 1234 9876 56789 E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP User Options Web Pages Phone Services i Set Up Speed Dial Buttons Step 1 Step 2 Step 3 Step 4 Step 5 Procedure On your User Options web page select User Options gt Device Select a phone from the Name drop down menu Select Speed Dials In the Speed Dial Settings area enter a number and label for a speed dial button on your phone Select Save Set Up Speed Dial Codes Step 1 Step 2 Step 3 Step 4 Step 5 Procedure On your User Options web page select User Options gt Device Select a phone from the Name drop down menu Select Speed Dials In the Abbreviated Dial Settings area enter
187. you will park the call Step3 Press Transfer again to finish parking the call then hang up Step4 Retrieve the call from any other Cisco Unified IP Phone in your network as follows a Enter the park retrieval prefix b Dial the Directed Call number Example If the park retrieval prefix is 99 and the Directed Call number is 1234 enter 991234 Step5 Ifyou do not retrieve the call within a certain amount of time set by your system administrator you will receive an alert tone at which time you can e Press Resume to resume the call on your phone e Retrieve the call from another phone E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP _ Calling Features Call Pickup i If you fail to retrieve or resume the call within a specified amount of time the call is directed to another destination set up by your system administrator such as voicemail If the call gets redirected it can no longer be retrieved by using Call Park Call Pickup Call Pickup allows you to answer a call that is ringing on a coworker s phone by redirecting the call to your phone Your system administrator sets up call groups and can assign you to one or more call groups Your system administrator also sets up the Call Pickup softkeys depending on your call handling needs and work environment You might use Call Pickup if you share call handling tasks with coworkers There are t
188. your User Options web page e URL username and password After you have this information you can configure your speed dial numbers or program buttons to access phone services Phone services can include for example weather stock quotes or corporate calendars and directories Adjust Key Expansion Module Brightness Step 1 Step 2 Step 3 Step 4 Step 5 Procedure Press Applications EP onthe phone Use the Navigation pad and Select to scroll and select Preferences Select Brightness Select Key Expansion Module Adjust brightness Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 9 0 SIP o Accessories Cisco Unified Video Camera To increase brightness press the right arrow on the Navigation pad To decrease brightness press the left arrow on the Navigation pad Step6 Press Save to set the brightness or press Cancel to exit Cisco Unified Video Camera The Cisco Unified IP Phone 9951 and 9971 support the Cisco Unified Video Camera The Cisco Unified Video Camera connects to your Cisco Unified IP Phone and allows you to make a point to point video call with another Cisco Unified IP Phone with a Cisco Unified Video Camera attached If a phone does not have a Cisco Unified Video Camera attached it can receive only one way video X Note The Cisco Unified IP Phone 8961 does not support the Cisco Unified Video Camera and does not display video

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