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Cisco Systems 7970 IP Phone User Manual

1. 3 Display button Awakens the touchscreen from power save mode or disables it for cleaning am 5 No color Touchscreen available ready for input Green flashing Touchscreen disabled Green steady Touchscreen and backlight disabled See the Using and Cleaning the Touchscreen Display section on page 2 4 Messages button Typically auto dials your voice message service varies by service See the DX Accessing Voice Messages section on page 41 5 Directories button Opens closes the Directories menu Use it to access call logs and corporate uo directories See the Using Call Logs and Directories section on page 42 6 Help button Activates the Help menu See the Getting Help on Your Phone section on page 17 7 Settings button Opens closes the Settings menu Use it to control touchscreen appearance and ring sounds See the Customizing Phone Settings section on page 38 8 Services button Opens closes the Services menu See the Accessing Your User Options Web eam Pages section on page 43 9 Volume button Controls the volume and other settings See the Customizing Phone ad Settings section on page 38 10 Speaker button Toggles the speakerphone on or off 11 Mute button Toggles the Mute feature on or off 12 Headset button Toggles the headset on or off 13 Navigation button Allows you to scroll through menus and highlight items Use in conjunction with softkeys to activa
2. Change the volume levels or the ringer sound See the Customizing Phone Settings section on page 38 Set up speed dialing See the Setting Up Speed Dial Features section on page 40 View your missed calls See the Using Call Logs and Directories section on page 42 Cisco IP Phone 7970 Series Using and Cleaning the Touchscreen Display Your Cisco IP Phone 7970 series features a high resolution color touchscreen display Refer to the table below for recommendations on the best practices for protecting and maintaining the touchscreen If you want to Then Choose touchscreen items Press or tap an item on the touchscreen with your fingertip Do not use a device or object other than your fingertip to press the touchscreen Your phone s touchscreen was designed to respond best when using your fingertip and using other objects could damage the display Disable the touchscreen Press the Display button and hold for more than one second The Display button changes to flashing green and the screen displays the Touchscreen Disabled message The touchscreen remains disabled for about a minute unless you enable it sooner Enable the touchscreen Press the Display button and hold for more than one second The Display button stops flashing and the screen displays the Touchscreen Enabled message Clean the touchscreen Disable the touchscreen before cleaning it Once the touchscreen
3. Ask your system administrator about the Cisco Extension Mobility Service See the Using the Extension Mobility Service section in the document Customizing Your Cisco IP Phone on the Web 46 78 15630 03 Troubleshooting Your Phone This section tells you how to access information about your Cisco IP Phone and phone calls to help your system administrator or technician diagnose problems with your phone If you are asked to Then Access network Choose co gt Network Configuration and select the network configuration data configuration item that you want to view Access status data Choose aw gt Status and select the status item that you want to view Access phone model Choose PRT gt Model Information information Note If a is not responsive your system administrator might have disabled this button on your phone Ask your system administrator for more information Using the Quality Reporting Tool Your system administrator may temporarily configure your Cisco IP Phone with the Quality Reporting Tool QRT to troubleshoot performance problems If QRT is enabled for your phone you can use the QRT softkey to submit information about problem phone calls to your system administrator You might need to press the more softkey to display QRT Depending on how your system administrator configured the Quality Reporting Tool for your phone you can use the QRT softkey to e Immediat
4. Cisco IP Phone 7970 Series Answering a Call To answer a call go off hook by picking up the handset Or see the table below for more options If you want to Then Answer with a headset Press if unlit Or if Q is already lit press Answer or Q the flashing line button Answer with the speakerphone Press Answer or O Switch from a connected call to answer a ringing call Press Answer or if the call is ringing on a different line press the flashing amber button O Either action answers the new call and automatically places the first call on hold See the Using Hold and Resume section on page 23 for more information Answer a call using call waiting Ask your system administrator to setup the Call Waiting feature for your phone When this feature is enabled you will hear a call waiting tone and see caller ID information if a new call comes in while you are on another call To answer the call press Answer To return to the original call you must put this call on hold See the Using Hold and Resume section on page 23 Automatically connect an incoming call after a ring or two Ask your system administrator to set up the AutoAnswer feature For more information see the Using AutoAnswer with a Headset or the Speakerphone section on page 37 Retrieve a held call on another phone such as a phone in a conference room Use Call Park See the Storing and Retri
5. 235 Cisco IP Phone 7970 Series Softkey Definitions Icon Reference Button Icon Definitions Common Phone Tasks Softkey Definitions Cisco Cisco IOS Cisco Systems and the Cisco Systems logo are registered trademarks of Cisco Systems Inc or its affiliates in the United States and certain other countries All other brands names or trademarks mentioned in this document or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0501R O 2005 Cisco Systems Inc All rights reserved 78 15630 03 AbbrDial Dial using a speed dial index number Answer Answer a call Back Return to the previous Help topic Barge Add yourself to a call on a shared line CallBack Receive notification when a busy extension becomes available Cancel Cancel an action or exit a screen without applying changes cBarge Add yourself to a call on a shared line and establish a conference call CFwdALL Setup cancel call forwarding Clear Delete records or settings Close Close the current window ConfList View conference participants Confrn Create a conference call Delete Remove characters to the right of the cursor when using EditDial Dial Dial an entered phone number DirTrfr Transfer two calls to each other EditDial Edit a number in a call log EndCall Disconnect the current ca
6. 78 15630 03 Using a Shared Line Your system administrator might assign a shared phone line to you Typically a shared line has two main uses e One person uses multiple phones For example your shared line is assigned to both your desk phone and a lab phone An incoming call to the shared line rings on both phones and you can use either phone to answer the call e Multiple people share a line For example you are one of many people who can handle incoming calls on the shared line or you are a manager who shares an extension number with your assistant Understanding Shared Lines Remote in Use If you have a shared line you might see the remote in use icon on your phone screen Ce This icon indicates that a co worker is currently using the shared line You can place and receive calls as usual on a shared line even when the remote in use icon appears Sharing Call Information and Barging Unless a co worker who shares your line has the Privacy feature enabled you can see information on your phone screen about calls that your co worker places and receives on the shared line This information might include caller ID and call duration Conversely when you are using a shared line information about your call is displayed on the co worker s phone screen When call information is visible in this way you and co workers can add yourselves to calls on the shared line using either the Barge or cBarge feature Adding yourself to a
7. 7970 Series 55 56 78 15630 03 Cisco IP Phone 7970 Series 57 58 78 15630 03 Java PONLO Cisco SYSTEMS e Corporate Headquarters European Headquarters Americas Headquarters Asia Pacific Headquarters Cisco Systems Inc Cisco Systems International BV Cisco Systems Inc Cisco Systems Inc 170 West Tasman Drive Haarlerbergpark 170 West Tasman Drive 168 Robinson Road San Jose CA 95134 1706 Haarlerbergweg 13 19 San Jose CA 95134 1706 28 01 Capital Tower USA 1101 CH Amsterdam USA Singapore 068912 www cisco com The Netherlands www cisco com www cisco com Tel 408 526 4000 www europe cisco com Tel 408 526 7660 Tel 65 6317 7777 800 553 NETS 6387 Tel 31020357 1000 Fax 408 527 0883 Fax 65 6317 7799 Fax 408 526 4100 Fax 31020 357 1100 Cisco Systems has more than 200 offices in the following countries Addresses phone numbers and fax numbers are listed on the Cisco Website at www cisco com go offices Argentina Australia Austria Belgium Brazil Bulgaria Canada Chile China PRC Colombia Costa Rica Croatia Cyprus Czech Republic Denmark Dubai UAE Finland France Germany Greece e Hong Kong SAR Hungary India Indonesia Ireland Israel e Italy e Japan Korea Luxembourg Malaysia Mexico The Netherlands New Zealand Norway Peru Philippines Poland Portugal Puerto Rico Romania Russia Saudi Arabia Scotland Singapore Slovakia e Slovenia e South Afric
8. Fast Dial service dialing with 20 subscribing to 44 feature buttons directories 11 help 11 messages 11 services 11 settings 11 feature menus 16 feature tabs 12 features availability of 17 45 footstand adjusting 7 button for 10 forwarding calls options for 25 G group call pickup 30 handset light strip 11 securing in cradle 7 using 36 volume 38 hanging up options for 23 headset answering calls with 22 button for 11 78 15630 03 hanging up with 23 mode 36 placing calls with 20 volume 38 headset performance general 7 help button 11 help using 17 hold and switching calls 15 and transferring 24 using 23 icons for call states 13 installing Cisco IP Phone 6 K keypad description of 11 entering text with 17 L line buttons 10 lines description of 13 viewing 12 Malicious Call Identification MCID using 33 Cisco IP Phone 7970 Series Meet Me conferences 26 28 menus using 16 messages indicator for 39 41 listening to 41 messages button 11 missed calls records of 42 MLPP using 35 multiple calls handling 15 mute button 11 mute using 23 navigation button 11 network configuration data locating 47 O off hook description of 14 dialing 18 on hook description of 14 dialing 18 online help using 17 P Personal Address Book PAB dialing from 20 subscribing to 44 53 phone lines buttons for 10 description of 13 viewing 12 phone tab 12 placed ca
9. For example enter an access code or the area code if necessary If you want to Then Set up call forwarding on your Press CFwdALL and enter a target phone number primary line Cancel call forwarding on Press CFwdALL your primary line Verify that call forwarding is Look for this icon above the primary phone number 3 Also enabled on your primary line check that the status text near the bottom of the touchscreen displays the call forwarding target number Set up or cancel call Log in to your User Options web pages choose your device then forwarding for any line choose Forward all calls from the main menu You can set up or cancel call forwarding for each line on your phone See the Logging In to the User Options Web Pages section on page 43 for login instructions When call forwarding is enabled for any line other than the primary line your phone does not provide you with any confirmation that calls are being forwarded Instead you must confirm your settings in the User Options pages Tips e You can forward your calls to a traditional analog phone or to another IP phone although your system administrator might restrict the call forwarding feature to numbers within your company e You must configure this feature per line if a call reaches you on a line where call forwarding is not enabled the call will ring as usual Cisco IP Phone 7970 Series 25 Making Conference Calls Your Ci
10. Systems Inc All rights reserved The Java logo is a trademark or registered trademark of Sun Microsystems Inc in the U S or other countries 78 15630 03
11. a single call holding on this hold on a different line line the call will resume automatically If there are multiple calls holding make sure that the appropriate call is highlighted and press Resume Note that a held call is indicated by the call on hold icon Ti Tips e Engaging the Hold feature typically generates music or a beeping tone For this reason avoid putting a conference call on hold Using Mute Mute disables the audio input for your phone With Mute enabled you can hear other parties on a call but they cannot hear you If you wantto Then Toggle Mute on Press Toggle Mute off Press Cisco IP Phone 7970 Series 23 Transferring a Connected Call Transfer redirects a connected call The target is the number to which you want to transfer the call If you want to Then Transfer a call without talking to the transfer recipient Press Transfer and enter the target number When you hear the call ringing hang up If your system administrator did not enable on hook transfer you must press Transfer again to complete the transfer To cancel the transfer press EndCall Talk to the transfer recipient before transferring a call consult transfer Press Transfer and enter the target number Wait for the transfer recipient to answer If the recipient accepts the transferred call hang up If your system administrator did not enable on hook transfer on your phone you must p
12. browser on your computer and enter the URL provided by your system administrator and log on Step3 From the general menu select your device type phone model in the Select a device drop down list After you make your selection a context sensitive menu appears with options appropriate for your device type Tips for Navigating the User Options Pages e Select your device from the menu page to see all of your options e Click Update to apply and save your changes e Click Return to the Menu to get back to the context sensitive menu e Click Log Off to exit the User pages Cisco IP Phone 7970 Series 43 Subscribing to Phone Services Before you can access subscription phone services on your phone you need to subscribe to them by using your computer to access the User Options web pages See the Logging In to the User Options Web Pages section on page 43 for help logging in Phone services can include e Web based information such as stock quotes movie listings and weather reports e Network data such as corporate calendars and searchable directories e Phone features such as My Fast Dials and a Personal Address Book Refer to the following table for more information If you want to Then do this after you log in and select your device type Subscribe to a service From the main menu choose Configure your Cisco IP Phone Services Select a service from the Available Services drop down list and click Co
13. call on a shared line is called barging For more information about barging see the Adding Yourself to a Shared Line Call section on page 32 Privacy If you do not want co workers who share your line to see information about your calls enable the Privacy feature Doing so also prevents co workers from barging your calls See the Preventing Others from Viewing or Joining a Shared Line Call section on page 33 Maximum Supported Calls on a Shared Line The maximum number of calls that a shared line supports can vary by phone Thus at times you might not be able to make a new call on the shared line even if your co worker can For example your phone supports a maximum of four calls on a shared line and your co worker s phone supports five calls on the same line If there are four calls on the line the NewCall softkey is unavailable to you but available to your co worker Cisco IP Phone 7970 Series 31 Adding Yourself to a Shared Line Call Depending on how your phone is configured you can add yourself to an established call on a shared line using Barge or cBarge Typically only one of these features will be available to you If you want to Then See if a co worker has Look at the shared line number When the line is in use from another an active call on the phone the line button displays red Q and the remote in use icon appears shared line bey i If your co worker has Privacy enabled the Barge and cBarge softk
14. dialing to complete the action e Conference Creates a conference call with all parties including you Press Confrn after dialing to complete the action e End Call Disconnects the first call and dials the second N Note If the network shuts down or is reset you might lose information in your call logs 42 78 15630 03 Accessing Your User Options Web Pages Because your Cisco IP Phone is a network device it can share information with other network devices in your company including your computer and web based services accessible using a web browser on your computer You can establish phone services and control settings and features from your computer using the Cisco CallManager User Options web pages Once you configure features and services on the web pages you can access them on your phone For example you can set up speed dial buttons from your web pages then access them on your phone This section describes how to access your User Options web pages and how to subscribe to phone services For more details about the features you can configure and the phone services to which you can subscribe refer to Customizing Your Cisco IP Phone on the Web at the following URL http www cisco com univercd cc td doc product voice c_ipphon index htm Logging In to the User Options Web Pages Procedure Step 1 Obtain a User Options URL user ID and default password from your system administrator Step2 Open a web
15. is disabled use a soft dry cloth to wipe the touchscreen Do not use any liquids or powders on the phone Using anything other than a soft dry cloth can contaminate phone components and cause failures Wake the touchscreen When you first use your phone in the morning or after a period of inactivity determined by your system administrator the backlight on your touchscreen might be disabled This is a sleep mode similar to a screen saver on your computer To wake or activate the touchscreen press any button or the touchscreen or lift the handset Where to Find Additional Information You can access the most current Cisco IP Phone documentation on the World Wide Web at this URL http www cisco com univercd cc td doc product voice c_ipphon index htm You can access the Cisco website at this URL http www cisco com International Cisco websites can be accessed from this URL http www cisco com public countries_languages shtml 2 7815630 03 Getting Started More Information about Customizing Your Phone on the Web Your Cisco IP Phone is a network device that can share information with other network devices in your company including your computer You can use your Cisco CallManager User Options web pages to establish and customize phone services and to control phone features and settings from your computer This Guide provides a brief overview of these capabilities For complete instructions refer to Customizing Your Cisco
16. on and off AutoAnswer users should see the Using AutoAnswer with a Headset or the Speakerphone section on page 37 for exceptions You can use the headset in conjunction with all of the controls on your phone including AE and See the Obtaining a Headset section on page 36 for headset purchasing information Use the speakerphone Press Q to toggle speakerphone mode on or off Many of the actions you can take to dial a number or answer a call will automatically trigger speakerphone mode assuming that the handset is in its cradle and is not lit Switch to the headset or Press Q or then hang up the handset speakerphone from the handset during a call Switch to the handset from the Lift the handset without pushing any buttons speakerphone or headset during a call Tips e See the Connecting Your Phone section on page 6 to locate the headset port e See the Basic Call Handling section on page 18 for detailed instructions about how to use the handset headset and speakerphone to place answer end and otherwise handle calls Obtaining a Headset Your phone supports four or six wire headset jacks For information about purchasing headsets see the Headset Information section on page 7 and go to the following URL http vxicorp com cisco 36 78 15630 03 Using AutoAnswer with a Headset or the Speakerphone You might use AutoAnswer if you receive a high volume of inc
17. system administrator did not enable auto pickup the call will ring on your phone when you press PickUp In this case press Answer to connect to the call Answer a call that is ringing on another extension outside of your group Press GPickUp You might have to go off hook to press GPickUp Enter the group pickup code provided by your system administrator to connect to the call If your system administrator did not enable auto pickup the call will ring on your phone when you press GPickUp and enter the group pickup code In this case press Answer to connect to the call Answer a call that is ringing on another extension in your group or in an associated group Press OPickUp to connect to the call You might have to go off hook to press OPickUp If your system administrator did not enable auto pickup the call will ring on your phone when you press OPickUp In this case press Answer to connect to the call Tips e When you press PickUp and GPickUp you connect to the call that has been ringing for the longest time e With OPickUp your system administrator can associate multiple call pickup groups with your group and assign a priority to the groups When you press OPickUp you connect to the ringing call in the pickup group with the highest priority e Ifyou want to pick up the call on an extension other than your primary line first press an available line button and then press a Call PickUp softkey 30
18. CISCO SYSTEMS Cisco IP Phone 7970 Series for Cisco CallManager 4 1 3 INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Text Part Number 78 15630 03 Phone Guide Common Phone Tasks If you want to Then View your call logs Press T and choose a call log To dial scroll to a listing and go off hook Edit a number in a call log Press EditDial Use lt lt or gt gt to erase or skip digits Dial from a corporate directory Choose Kg Hija gt Corporate Directory Enter letters and press Search Go off hook to dial Place or answer a new call with a call active Press NewCall or Answer The first call is placed on hold automatically Hold and resume a call Press the Hold or Resume softkey Transfer a call to a new number Press Transfer enter the number then hang up or press Transfer again if your phone does not support on hook transfer Transfer two calls on the same line to each other Scroll to each call and press Select Then press more gt DirTrfr Or to stay on the line with callers press Join Start a standard conference call Press more gt Confrn and dial the participant Then press Confrn again Cisco SYSTEMS o Cisco SYSTEMS Quick Reference
19. IP Phone on the Web at the following URL http www cisco com univercd cc td doc product voice c_ipphon index htm Safety and Performance Information Installing and Using Your Phone Read the following safety notices before installing or using your Cisco IP Phone A Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents SAVE THESE INSTRUCTIONS A Warning Read the installation instructions before you connect the system to its power source A Warning Ultimate disposal of this product should be handled according to all national laws and regulations A Warning Do not work on the system or connect or disconnect cables during periods of lightning activity A Warning To avoid electric shock do not connect safety extra low voltage SELV circuits to telephone network voltage TNV circuits LAN ports contain SELV circuits and WAN ports contain TNV circuits Some LAN and WAN ports use RJ 45 connectors Use caution when connecting cables Cisco IP Phone 7970 Series 3 A Caution A Inline power circuits provide current through the communication cable Use the Cisco provided cable or a minimum 24 AWG communication cable Warning The power supply must
20. Manager system for example a phone at a co worker s desk or in a conference room Call Park is a feature that your system administrator must enable for you If you want to Then Store an active call During a call press Park You may need to press the more softkey to see using Call Park Park This prompts your phone to store the call Note the call park number displayed on your phone screen and hang up Retrieve a parked call Enter the call park number from any Cisco IP Phone in your network to connect to the call You have a limited amount of time to retrieve the parked call before it reverts to ringing at its original destination See your system administrator for this time limit Cisco IP Phone 7970 Series 29 Picking Up a Redirected Call on Your Phone Your system administrator might enable Call PickUp for your phone if you share call handling responsibilities with co workers Call PickUp allows you to answer a call that is ringing on a co worker s phone by redirecting the call to your phone You can use Call PickUp features to handle calls for co workers who are in your call pickup group PickUp who are in another pickup group GPickUp or who are in a group associated with your group OPickUp If you want to Then Answer a call that is ringing on another extension within your call pickup group Press PickUp to connect to the call You might have to go off hook to press PickUp If your
21. The call back to this number is not automatic you must place the call CallBack is a special feature that your system administrator might configure for your phone Note that CallBack will fail if the other party has call forwarding enabled Dial on a secondary line Press for the line that you want to use Make a priority precedence call Enter the MLPP access number provided by your system administrator followed by the phone number For more details see the Prioritizing Critical Calls section on page 35 Dial from a Personal Address Book PAB entry or Fast Dial code Choose s gt PAB service or Fast Dial service exact names might vary To dial from a listing press it or scroll to it and go off hook For help subscribing to the PAB or Fast Dial service see the Accessing Your User Options Web Pages section on page 43 Place a call using a billing or tracking code Dial a number and enter a client matter code CMC or a forced authorization code FAC when prompted by a distinctive tone Your system administrator will tell you if you need to enter CMC or FAC codes and can provide you with detailed instructions 78 15630 03 If you want to Then Place a call using Make sure that you are logged in to Extension Mobility EM Choose your Cisco Extension yo gt EM Service exact name might vary then use your keypad to enter Mobility profile login information If you are
22. a Spain Sweden Switzerland Taiwan Thailand Turkey Ukraine United Kingdom United States Venezuela Vietnam Zimbabwe CCSP CCVP the Cisco Square Bridge logo Follow Me Browsing and StackWise are trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn and Quick Study are service marks of Cisco Systems Inc and Access Registrar Aironet ASIST BPX Catalyst CCDA CCDP CCIE CCIP CCNA CCNP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Empowering the Internet Generation Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step FormShare GigaDrive GigaStack HomeLink Internet Quotient IOS IP TV iQ Expertise the iQ logo iQ Net Readiness Scorecard LightStream Linksys MeetingPlace MGX the Networkers logo Networking Academy Network Registrar Packet PIX Post Routing Pre Routing ProConnect RateMUX ScriptShare SlideCast SMARTnet StrataView Plus TeleRouter The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this document or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0502R 2005 Cisco
23. ansferring a Connected Call 24 Forwarding Your Calls to Another Number 25 Making Conference Calls 26 Types of Supported Conference Calls 26 Starting and Joining a Standard Conference 27 Starting or Joining a Meet Me Conference Call 28 Advanced Call Handling 29 Storing and Retrieving Parked Calls 29 Picking Up a Redirected Call on Your Phone 30 Using a Shared Line 31 Understanding Shared Lines 31 Adding Yourself to a Shared Line Call 32 Preventing Others from Viewing or Joining a Shared Line Call 33 Tracing Suspicious Calls 33 Making and Receiving Secure Calls 34 Prioritizing Critical Calls 35 Using a Handset Headset and Speakerphone 36 Obtaining a Headset 36 Using AutoAnswer with a Headset or the Speakerphone 37 Customizing Phone Settings 38 Adjusting the Volume 38 Customizing Rings and Message Indicators 39 Customizing the Touchscreen 39 Setting Up Speed Dial Features 40 Using Voice Messaging Call Logs and Directories 41 Accessing Voice Messages 41 Using Call Logs and Directories 42 78 15630 03 Accessing Your User Options Web Pages 43 Logging In to the User Options Web Pages 43 Subscribing to Phone Services 44 Understanding Additional Configuration Options 45 Troubleshooting Your Phone 47 Using the Quality Reporting Tool 47 Cisco One Year Limited Hardware Warranty Terms 48 Index 51 Cisco IP Phone 7970 Series vi 78 15630 03 Getting Started How to Use this Guide This guide provides y
24. be placed indoors Using an External Power Supply The following warnings apply when you use the external power supply with the Cisco IP Phone A Warning A This product relies on the building s installation for short circuit over current protection Ensure that a fuse or circuit breaker no larger than 120 VAC 15A U S 240 VAC 10A international is used on the phase conductors all current carrying conductors Warning A The device is designed to work with TN power systems Warning A The plug socket combination must be accessible at all times because it serves as the main disconnecting device Caution Only use the Cisco specified power supply with this product 7815630 03 Getting Started Using External Devices with Your Cisco IP Phone The following information applies when you use external devices with the Cisco IP Phone Cisco recommends the use of good quality external devices speakers microphones and headsets that are shielded against unwanted radio frequency RF and audio frequency AF signals Depending on the quality of these devices and their proximity to other devices such as mobile phones or two way radios some audio noise may still occur In these cases Cisco recommends that you take one or more of the following actions e Move the external device away from the source of the RF or AF signals e Route the external device cables away from the source of the RF
25. d lab phone for example See the Using a Shared Line section on page 31 Cisco IP Phone 7970 Series 45 If you Then For more information Share phones or office space with co workers Consider using Call Park to store and retrieve calls without using the transfer feature Call Pickup to answer calls ringing on another phone a shared line to view or join co workers calls Cisco Extension Mobility to apply your phone number and user profile to a shared Cisco IP Phone Ask your system administrator about these features and see the e Advanced Call Handling section on page 29 e Using a Shared Line section on page 31 e Using the Extension Mobility Service section in the document Customizing Your Cisco IP Phone on the Web Answer calls frequently or handle calls on someone s behalf Ask your system administrator to set up the AutoAnswer feature for your phone See the Using AutoAnswer with a Headset or the Speakerphone section on page 37 Need to make video calls Consider using Cisco VT Advantage which enables you to make video calls using your Cisco IP Phone your personal computer and an external video camera Contact your system administrator for additional assistance and see the Cisco VT Advantage Quick Start Guide and User Guide Want to temporarily apply your phone number and settings to a shared Cisco IP Phone
26. dd to the conference From one of the selected calls press Join You may need to press the more softkey to see Join Note that the active call is selected and added to the conference automatically Participate in a standard con ference Answer the phone when it rings You do not need to do anything special to participate in a standard conference call Barge add yourself to a call on a shared line and turn the call into a standard confer ence call Highlight a remote in use call on a shared line and press cBarge You may need to press the more softkey to display cBarge Other parties on the call will hear a barge tone See the Using a Shared Line section on page 31 for details View a list of conference par ticipants Highlight an active conference and press ConfList Participants are listed in the order in which they join the conference with the most recent additions at the top Get an updated list of confer ence participants While viewing the conference list press Update See who started the confer ence While viewing the conference list locate the person listed at the bottom of the list with an asterisk next to the name Drop the last party added to the conference Highlight the participant s name at the top of the conference list and press Remove The last participant is always listed at the top of the list Or when not viewing the conference list press RmLstC You can re
27. e The Privacy feature applies to all shared lines on your phone Consequently if you have multiple shared lines on your phone and Privacy is enabled coworkers will not be able to view or barge calls on any of your shared lines Tracing Suspicious Calls If you are receiving suspicious or malicious calls your system administrator can add the Malicious Call Identification MCID feature to your phone This feature enables you to identify an active call as suspicious which initiates a series of automated tracking and notification messages If you want to Then Notify your system Press MCID You will hear a special tone and see the message MCID administrator about a successful on your phone The call remains active until you end the suspicious or harassing call call Cisco IP Phone 7970 Series 33 Making and Receiving Secure Calls Depending on how your system administrator has configured your phone system your phone might support making and receiving secure calls Your phone is capable of supporting these types of calls e Authenticated call The identities of all phones participating in the call have been verified e Encrypted call The phone is receiving and transmitting encrypted audio your conversation within the Cisco IP network Encrypted calls are also authenticated e Non secure call At least one of the participating phones or the connection does not support these security features or the phones ca
28. e phone number Hear a special ring faster than usual or special call waiting tone You are receiving a priority precedence call An MLPP icon on your phone screen indicates the priority level of the call Want to view priority level of a call Look for an MLPP icon on your phone screen m Priority call y Medium priority immediate call a a Higher priority calls are displayed at the top of your call list If you do not see an MLPP icon the priority level of the call is normal routine High priority flash call Highest priority flash override or Executive Override call Want to accept a higher priority call Answer the call as usual If necessary end an active call first Hear a continuous tone interrupting your call You or the other party are receiving a call that must preempt the current call Hang up immediately to allow the higher priority call to ring through Tips e When you make or receive an MLPP enabled call you will hear special ring tones and call waiting tones that differ from the standard tones e If you enter an invalid MLPP access number a verbal announcement will alert you of the error Cisco IP Phone 7970 Series 35 Using a Handset Headset and Speakerphone The table below describes how to use these devices If you want to Then Use the handset Lift it to go off hook replace it to go on hook Use a headset Press to toggle headset mode
29. e service features refer to the table below If you want to Then Set up and personalize your voice message service Press and follow the voice instructions If a menu appears on your touchscreen choose an appropriate menu item See if you have a new voice message Look at your phone for the following indicators e A steady red light on your handset This indicator can vary See the Customizing Rings and Message Indicators section on page 39 e A flashing envelope icon J and text message on your touchscreen Listen to your voice messages or access the voice messages menu Press Depending on your voice message service doing so either auto dials the message service or provides a menu on your touchscreen Send a call to your voice message system Press iDivert The iDivert feature automatically transfers a call including a ringing or held call to your voice message system Callers will hear your voice message greeting and can leave you a message Cisco IP Phone 7970 Series 41 Using Call Logs and Directories Your phone maintains logs of your missed placed and received calls You can use the Directories button to access these records You can also access a corporate directory if available If you want to Then View your call logs Choose Cio gt Missed Calls Placed Calls or Received Calls Each log can store up to 100 records Dial from a call log Choo
30. ely report an audio problem on a current call e Select a general problem from a list of categories and choose reason codes Cisco IP Phone 7970 Series 47 Cisco One Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period Your formal Warranty Statement including the warranties and license agreements applicable to Cisco software is available on Cisco com Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco com 1 Launch your browser and go to this URL http www cisco com univercd cc td doc es_inpck cetrans htm The Warranties and License Agreements page appears 2 To read the Cisco Information Packet follow these steps a Click the Information Packet Number field and make sure that the part number 78 5235 03A0 is highlighted Select the language in which you would like to read the document Click Go The Cisco Limited Warranty and Software License page from the Information Packet appears o apr Read the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PDF N Note You must have Adobe Acrobat Reader to view and print PDF files You can download the reader from Adobe s website http www adobe com 3 To read translated and localized warranty information about your product follow
31. eving Parked Calls section on page 29 Use your phone to answer a call that is ringing on another phone Use Call Pickup See the Picking Up a Redirected Call on Your Phone section on page 30 Answer a priority call Hang up the current call and press Answer See the Prioritizing Critical Calls section on page 35 Send an incoming call directly to your voice messaging system Press iDivert The incoming call automatically transfers to your voice message greeting 78 15630 03 Ending a Call To end a call hang up See the table below for details If you want to Then Hang up while using the handset Return the handset to its cradle Or press EndCall Hang up while using the headset Press O If you want to keep headset mode activated keep the button lit after hanging up press EndCall Hang up while using the speakerphone Press Q or EndCall Hang up one call but preserve another Press EndCall If necessary remove the call from hold first call on the same line Using Hold and Resume Only one call can be active at any given time all other calls will be placed on hold If you want to Then Put a call on hold Make sure the call you want to put on hold is highlighted and press Hold Remove a call from Make sure that the appropriate call is highlighted and press Resume hold on the current line Remove a call from Press a blinking line button If there is
32. eys are not available and you cannot barge the call In this case you cannot view information for the private call on your touchscreen but you can still use the shared line to place and receive new calls View current calls on Press the red line button A for the remote in use line All non private calls the shared line appear in the call activity area of the touchscreen Add yourself to a call Highlight a remote in use call on your phone screen and press Barge You on a shared line using may need to press the more softkey to display Barge Other parties hear a the Barge softkey beep tone announcing your presence When you hang up the remaining parties hear a disconnect tone and the original call continues Add yourself to a call Highlight a remote in use call on your touchscreen and press cBarge You on a shared line using may need to press the more softkey to display cBarge Other parties hear the cBarge softkey a tone and brief audio interruption and call information changes on the phone screen Note that unlike Barge cBarge converts the call into a standard conference call allowing you to add new conference participants to the call To learn more about conference features that you can use with cBarge see the Making Conference Calls section on page 26 When you hang up the call remains a conference call provided at least three participants remain on the line Tips e Barge and cBarge softkeys are
33. from a directory while on an active call scroll to a listing and press Dial Then choose a menu item to handle the original call e Hold Puts the first call on hold and dials the second e Transfer Transfers the first party to the second Then press Transfer again to complete the action e Conference Creates a conference call with all parties Then press Confrn to complete the action e End Call Disconnects the first call and dials the second Cisco IP Phone 7970 Series 20 If you want to Then Dial froma corporate directory web page Use the Cisco WebDialer feature Open a web browser and go to your company directory Click on a phone number in the directory Click Dial to place the call Click Hangup to end the call See the Customizing Your Cisco IP Phone on the Web guide for more details http www cisco com univercd cc td doc product voice c_ipphon index htm Dial using a headset Do one of the following e If is unlit press it before or after dialing re dialing or speed dialing a number e If is lit press New Call Redial a speed dial button or a line button If necessary enter a phone number and press Dial Receive notification when a busy or ringing extension becomes available Call the number and press CallBack while listening to the busy tone or ring sound Hang up When the extension becomes available your phone will provide you with an audio and visual alert
34. g calls 22 audio problems 47 authenticated calls 34 AutoAnswer 37 AutoDial 18 barge and privacy 33 and shared lines 31 using 32 buttons identifying 9 Cc call activity area viewing 12 call forwarding 25 call logs dialing from 18 erasing 42 viewing and dialing from 42 call park 29 call pickup 30 call waiting 22 Cisco IP Phone 7970 Series CallBack 20 call handling advanced 29 call handling basic 18 calls answering 22 compared to lines 13 conference features for 26 ending 23 forwarding 25 handling multiple 15 holding and resuming 23 icons for 13 maximum per line 13 31 multiple parties on 26 muting 23 parking 29 placing 18 prioritizing 35 redirecting while ringing 22 30 reporting problems with 47 secure 34 selecting 14 storing and retrieving 29 transferring 24 viewing 12 15 cBarge See barge 51 Cisco IP Phone adjusting height of 7 connecting 6 description of 9 documentation for 2 feature configuration for 17 45 illustration of 9 online help for 17 registering 7 securing handset rest 7 web based services for 43 conference calls Meet Me 26 28 standard 26 27 corporate directory dialing from web page with 20 using on phone 19 D dialing options for 18 directories button 11 directory dialing from web page with 20 using on phone 19 42 display button 2 11 documentation accessing 2 encrypted calls 34 ending a call options for 23 extension numbers viewing 12 52 F
35. hone Guides and other documents listed in this table from the following URL http www cisco com univercd cc td doc product voice c_ipphon index htm If you Then For more information Need to handle more calls on your phone line Ask your system administrator to configure your line to support more calls Talk to your system administrator or phone support team Need more than one phone line Ask your system administrator to configure one or more additional directory numbers for you Talk to your system administrator or phone support team Need more speed dial buttons First make sure that you are using all of your currently available speed dial buttons If you need additional speed dial buttons try using Abbreviated Dialing or subscribing to the Fast Dial service Another option is to attach the Cisco IP Phone 7914 Expansion Module to your phone See the e Setting Up Speed Dial Features section on page 40 e Subscribing to Phone Services section on page 44 e Cisco IP Phone 7914 Expansion Module Phone Guide Work with or work as an administrative assistant Consider using e The Cisco IP Manager Assistant service e a shared line See the e Using a Shared Line section on page 31 e Cisco IP Manager Assistant User Guide Want to use one extension for several phones Request a shared line This allows you to use one extension for your desk phone an
36. ind yourself handling several calls on one phone line The default configuration is four calls per line but your system administrator can adjust this number according to your needs Regardless of the number of lines your phone supports a maximum of 200 calls at time Understanding Call and Line Icons Your phone displays icons to help you determine the call and line state on hook on hold ringing connected and so on Icon Call or line state Description On hook line No call activity on this line If you are dialing on hook pre dial the call is not in progress until you go off hook A Off hook line You are actively dialing a number or an outgoing call is ringing See the Placing a Call section on page 18 for dialing options Connected call You are connected to the other party Ringing call A call is ringing on one of your lines See the Answering a Call section on page 22 for more information Call on hold You have put this call on hold See the Using Hold and Resume section on page 23 for details Remote in use DO Another phone that shares your line has a connected call See the Using a Shared Line section on page 31 for details Cisco IP Phone 7970 Series 13 Icon Call or line state Description hy Authenticated call See the Making and Receiving Secure Calls section on page 34 Fa Encrypted call See the Making and Receiving Secure Cal
37. ll Erase Reset settings to their defaults Exit Return to the previous screen GPickUp Answer a call ringing in another group iDivert Send a call to your voice messaging system Other Features Speed Dial button configured Messages waiting Video enabled Option selected K T oe Feature enabled Button Icon Definitions Messages Dx Services Q Help Directories UD lt Settings Speaker Mute Headset Join Join several calls on a single line Icon Reference to create a conference call Il Stat Links Access related Help topics Call State 2 Il F di l Main Display the Help main menu 7 Call Forwarding enabled MeetMe Host a Meet Me conference call f Call on hold more Display additional softkeys NewCall Make a new call A Connected call OPickUp Answer a call ringing in another G Off hook group that is associated with ld On hook Park Store a call using Call Park ca i PickUp Answer a call in your group Incoming call Private Prevent others from viewing or Gr Shared line in use barging calls on a shared line Q Il QRT Submit call problems to the Secure Galla system administrator Oy Authenticated call Redial Redial the most recently dialed F Secure call number fa Remove Remove a conference participant Selected Inpu
38. lls records of 42 placing calls options for 18 pre dial 14 18 prioritizing calls 35 privacy and shared lines 31 using 33 programmable buttons description of 10 labels for 12 Q QRT using 47 received calls records of 42 redial 18 remote in use icon for shared lines 31 resume using 23 ringer customizing 39 indicator for 11 volume 38 54 S safety warnings 3 secure calls 34 selecting calls 14 services button 11 services subscribing to 44 settings button 11 settings customizing 38 shared lines and remote in use icon 31 description of 31 maximum calls on 31 with barge 32 with privacy 33 softkey buttons description of 11 labels for 12 speakerphone answering calls with 22 button for 11 hanging up with 23 mode 36 placing calls with 18 volume 38 speed dial buttons for 10 configuring 40 labels 12 using 19 status data locating 47 status line viewing 12 suspicious calls tracing 33 switching calls 15 78 15630 03 T TAPS 7 text entering on phone 17 Tool for Auto Registered Phones Support 7 touchscreen adjusting contrast 39 changing language 39 choosing items 2 16 cleaning 2 disabling enabling 2 features of 12 waking 2 transferring options for 24 troubleshooting 47 U User Options web pages accessing 43 and phone services 44 Vv voice message indicator 41 voice message service 41 volume button 11 volume adjusting 38 Ww warnings safety 3 WebDialer 20 Cisco IP Phone
39. ls section on page 34 Going On Hook and Off Hook Some phone tasks and instructions differ depending on whether the phone is on hook or off hook e On Hook The phone handset is resting in the cradle no calls are active and you do not have an active dial tone Your phone provides on hook dialing pre dial which enables you to enter or choose phone numbers before activating the call When your phone is on hook this icon appears next to each phone number e Off Hook The phone handset is lifted from the cradle the speakerphone is active or any of several other methods are used to get a dial tone or to answer an incoming call When your phone is off hook one of these icons appears depending on the call or line state fa A Or fT See the Understanding Call and Line Icons section on page 13 for related intormation Selecting Calls Many phone features require that you select the calls you want to use with a particular feature For example if you have four held calls but only want to join two of them in a conference call you can select the calls that you want to add to the conference before activating the feature If you want to Then Highlight a call Use the Navigation button to scroll through the call list Highlighted calls appear on a lighter and brighter background Select a call Highlight a connected or held call and press Select Selected calls are indicated with a M next to them Verify selec
40. m You can obtain helpful tips descriptions and procedures directly from your phone Buttons and Hardware Some of the hardware features on your phone include e A full color touchscreen display e Eight backlit line buttons which provide dynamic call state information e Speakerphone or headset mode support e Five softkey buttons for access to telephony features e Four feature buttons for access to messages directories services and settings e One button access to built in online help e Button for temporarily disabling the touchscreen and for waking the touchscreen from power save mode Refer to the following illustration and table for details Cisco IP Phone 7970 Series 9 1 Programmable buttons y 98454 Depending on configuration programmable buttons provide access to e Phone lines line buttons e Speed dial numbers speed dial buttons e Web based services for example a Personal Address Book button e Phone features for example a Privacy button The buttons illuminate to indicate status Green steady Active call on this line off hook Green blinking Call on hold on this line Amber steady Privacy feature enabled Amber blinking Incoming call ringing on this line Red Shared line currently in use 600000 No color No call activity on this line on hook 2 Footstand button Allows you to adjust the angle of the phone base 10 78 15630 03
41. more information Starting or Joining a Meet Me Conference Call Meet Me conferencing allows participants to join a conference by calling the conference number directly rather than waiting for the conference initiator to call them See the following table for details If you wantto Then Establish a Meet Me conference Press NewCall or lift the receiver to go off hook Then press MeetMe and dial the Meet Me conference number See your administrator for a list of valid numbers Remember to inform participants about the conference number so that they can dial in Participants will hear a busy tone if they call the conference number before you have dialed in Participate in a Meet Me conference Dial the Meet Me conference number provided by the conference initiator You will be connected to the conference only after the conference initiator has dialed in End a Meet Me conference Hang up or press EndCall 28 78 15630 03 Advanced Call Handling Advanced call handling tasks involve special non standard features that your system administrator might configure for your phone depending on your call handling needs and work environment You will not have access to these features unless your system administrator enables them for you Storing and Retrieving Parked Calls You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Call
42. move participants only if you initiated the conference call Cisco IP Phone 7970 Series 21 If you wantto Then Remove any conference par ticipant Highlight the participant s name and press Remove You can remove participants only if you initiated the conference call End your participation in a standard conference Hang up or press EndCall If you did not initiate the conference call hanging up will not disrupt the connection for the remaining parties If you initiated the conference call hanging up might end the confer ence depending on how your system administrator configured your phone To avoid this you can transfer the conference to another caller before hanging up That caller then acts as the virtual con troller for the conference A virtual controller cannot add or remove parties however the conference continues with the estab lished participants Tips e Calls must be on the same line before you can add them to a standard conference call If calls are on different lines transfer them to a single line before using Confrn or Join e If you get an error stating No Participant Info when attempting to use Join be sure that you have selected at least one call in addition to the active call which is selected automatically e Depending on how your phone is configured if you leave a conference after creating it the conference might end See the last row of the above table for
43. ne of the other options outlined in the table below If you want to Then Pre dial dial on hook without first getting a dial tone Do one of the following e Enter a phone number The Auto Dial feature might pop up to suggest matching phone numbers from your Placed Calls log e Press the Navigation button to display phone numbers from your Placed Calls log Next press the phone number appearance on your touchscreen to dial Or do one of the these actions to go off hook and dial the highlighted phone number e Lift the handset e Press Q or e Press Dial e Press a line button Dial using the speakerphone Press New Call and enter a phone number Or you can press Q before or after dialing re dialing or speed dialing a number Many of the actions that you can take to dial will automatically trigger speakerphone mode assuming that the handset is in its cradle and is not lit These actions include pressing Redial a speed dial button or a phone number on your touchscreen Redial the most recently dialed number Press Redial By default Redial uses your primary line However you can open a secondary line and then press Redial To open a line press 18 78 15630 03 If you want to Then Speed dial a number Do one of the following e Press a speed dial button before or after going off hook e Entera speed dial index number 1 99 on the keypad while on h
44. ng Press Default to apply the default ring setting to a selected phone line Change the ring pattern Log in to your User Options web pages select your device then choose flash only ring once Change the Ring Settings for your phone from the main menu Note beep only etc that your system administrator might need to enable this option Change the way that the Log in to your User Options web pages select your device then choose voice message light on your Change the Message Waiting Lamp policy from the main menu handset works Typically the default system policy tells your phone to always light when you receive a new voice message Customizing the Touchscreen You can adjust the touchscreen to fit your needs See the table below If you want to Then Change the touchscreen Choose TA gt User Preferences gt Brightness To make adjustments brightness press Up Down or al Then press Save Press Cancel to revert to the previously saved setting Adjust the touchscreen Choose aan gt User Preferences gt Viewing Angle To make adjustments to accommodate your press Up Down or li Then press Save Press Cancel to revert viewing angle to the previously saved setting Change the background Choose a a gt User Preferences gt Background Images To view available image images use the touchscreen or Navigation button Press Select to choose an image Press Preview if you want to see how
45. nnot be verified If you want to Then Check the security level of a call Look for a security icon in the top right corner of the call activity area next to the call duration timer Fey Authenticated call Fa Encrypted call Neither security icon appears if the call is non secure Determine if secure calls can be made in your company Contact your system administrator Note There are interactions restrictions and limitations that affect how security features work on your phone For more information ask your system administrator 34 78 15630 03 Prioritizing Critical Calls In some specialized environments such as military or government offices you might need to make and receive urgent or critical calls If you have the need for this specialized call handling your system administrator can add Multilevel Precedence and Preemption MLPP to your phone Keep these terms in mind e Precedence indicates the priority associated with a call e Preemption is the process of ending an existing lower priority call while accepting a higher priority call that is sent to your phone If you Then Want to choose a priority precedence level for an outgoing call Contact your system administrator for a list of corresponding precedence numbers for calls Want to make a priority precedence call Enter the MLPP access number provided by your system administrator followed by th
46. not available for private calls e You cannot barge an encrypted call if the phone you are using is not configured for encryption When your barge attempt fails for this reason your phone plays a fast busy tone See the Making and Receiving Secure Calls section on page 34 e You will be disconnected from a call that you have joined using Barge if the call is put on hold transferred or turned into a conference call 32 78 15630 03 Preventing Others from Viewing or Joining a Shared Line Call If you share a phone line you can use the Privacy feature to prevent others who share the line from viewing or barging your calls adding themselves to calls on the shared lines using the Barge or cBarge feature If you want to Then Prevent others from viewing or Enable Privacy by pressing the button labeled Private When barging any calls on a shared line Privacy is on this icon appears next to the Privacy button and the button illuminates amber O Allow others to view or barge any Disable Privacy by pressing the button labeled Private _ When calls on a shared line Privacy is off this icon appears next to the Privacy button Q a and the button appears unlit Tips e Ifthe phone that shares your line has Privacy enabled you can make and receive calls using the shared line as usual However you cannot add yourself to existing calls on the shared line and the barge softkeys will not be available to you
47. ntinue Enter more information upon request such as a zip code or PIN then click Subscribe Change or end From the main menu choose Configure your Cisco IP Phone Services Click subscriptions a service in the Your Subscribed Services panel Click Update after making changes or click Unsubscribe Add a service to a After subscribing to a service choose Add Update your Service URL Buttons programmable from the main menu For each available button select a service from the button drop down list and enter a text description Click Update after making changes Your system administrator determines how many programmable buttons are available for services and might assign service buttons to your phone Access a service on Press d amp b on your phone Or if you have added a service to a your phone programmable button D press the button Learn how to use See Customizing Your Cisco IP Phone on the Web phone services http www cisco com univercd cc td doc product voice c_ipphon index htm 44 78 15630 03 Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and features if appropriate The table below provides an overview of some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment N Note You can locate P
48. oming calls or handle calls on behalf of others Your system administrator configures AutoAnswer to work with either your speakerphone or headset See the table below for details If you Then Use AutoAnswer with a Keep headset mode active in other words keep Q illuminated even headset when you are not on a call To keep headset mode active press EndCall to hang up rather than pressing Q to end the call then press NewCall or Dial when placing new calls If your phone is set up to use AutoAnswer in headset mode calls will be answered automatically only if is lit Otherwise calls will ring normally and you will need to manually answer them Use AutoAnswer with the Keep the handset in the cradle and headset mode inactive in other speakerphone words keep unlit If your phone is set up to use AutoAnswer in speakerphone mode calls will be answered automatically using the speakerphone only if the above criteria are met Otherwise calls will ring normally and you will need to manually answer them Cisco IP Phone 7970 Series 37 Customizing Phone Settings You can personalize your Cisco IP Phone by adjusting settings as described in the tables below Keep in mind a few tips when reviewing this information e Most settings are accessible on your phone but a few are accessed online from your User Options web pages See the Logging In to the User Options Web Pages section on page 43 for more informati
49. on It ED is not responsive your system administrator might have disabled this button on your phone Ask your system administrator for more information Adjusting the Volume The table below describes how to adjust and save volume levels on your phone If you want to Then Adjust the volume Press ali during a call or after invoking a dial tone level for a call You can press Save to save this volume setting for future calls Note that volume settings for the handset speakerphone and headset must be adjusted separately Adjust the volume Press nali While the handset is in the cradle and the headset and level for the ringer speakerphone buttons are off The new ringer volume is saved automatically 38 78 15630 03 Customizing Rings and Message Indicators You can customize the way your phone indicates an incoming call or a new voice mail message for each of your lines Customized ring sounds and other indicators can help you quickly differentiate between multiple lines For example you can choose a chirping sound to indicate an incoming call on Line 1 and a drumbeat to indicate an incoming call on Line 2 If you wantto Then Change the ring sound Choose gt User Preferences gt Rings Choose a phone line or the default ring setting Next choose a ring type to play a sample of it When you find a ring sound that you want press Select and Save Press Cancel to revert to the previously saved setti
50. ook and press AbbrDial For details see the Setting Up Speed Dial Features section on page 40 Place a call when another call is active using another line Press for the new line The call on the first line will be placed on hold automatically Place a call when another call is active using the same line Press Hold then press New Call You can now dial redial or speed dial a number Or you can continue talking on the active call while preparing to dial from a call log or directory See the next two rows in this table for details Dial from a call log Choose Sium gt Missed Calls Received Calls or Placed Calls To dial press the listing or scroll to it and go off hook If you want to dial from a call log while on another active call scroll to a call record and press Dial Then choose a menu item to handle the original call e Hold Puts the first call on hold and dials the second e Transfer Transfers the first party to the second Then press Transfer again to complete the action e Conference Creates a conference call with all parties Then press Confrn to complete the action e End Call Disconnects the first call and dials the second Dial from a corporate directory on the phone Choose eo gt Corporate Directory exact name can vary Use your keypad to enter letters then press Search To dial press the listing or scroll to it and go off hook If you want to dial
51. or AF signals e Use shielded cables for the external device or use cables with a better shield and connector e Shorten the length of the external device cable e Apply ferrites or other such devices on the cables for the external device Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices cables and connectors The system will perform adequately when suitable devices are attached using good quality cables and connectors A Caution In European Union countries use only external speakers microphones and headsets that are fully compliant with the EMC Directive 89 336 EC Cisco IP Phone 7970 Series 5 Connecting Your Phone Your system administrator will likely connect your new Cisco IP Phone to the corporate IP telephony network If that is not the case refer to the to the graphic and table below to connect your phone 113951 1 DC Adaptor port DC48V 6 Handset port 2 Power supply with DC connector for phone 1 Headset port 3 AC power cable with wall socket plug 8 External speakers port 4 Network port 10 100 1000 SW 9 External microphone port 5 Access port 10 100 1000 PC 10 Footstand button 1 Not available for all phone models Contact your system administrator for assistance 6 78 15630 03 Adjusting the Footstand To change the angle that your phone sits on
52. ou with an overview of the features available on your phone You can read it completely for a solid understanding of your phone s capabilities or refer to the table below for pointers to commonly used sections If you want to Then Explore your phone on your own Press on the phone when you need assistance Clean the touchscreen See the Using and Cleaning the Touchscreen Display section on page 2 Review safety information See the Safety and Performance Information section on page 3 Connect your phone See the Connecting Your Phone section on page 6 Use your phone after it is installed Start with the An Overview of Your Phone section on page 9 Learn what the button lights mean See the Buttons and Hardware section on page 9 Learn about the touchscreen See the Touchscreen Features section on page 12 Make calls See the Placing a Call section on page 18 Put calls on hold See the Placing a Call section on page 18 Mute calls See the Using Mute section on page 23 Transfer calls See the Transferring a Connected Call section on page 24 Make conference calls See the Making Conference Calls section on page 26 Share a phone number See the Using a Shared Line section on page 31 Use your phone as a speakerphone See the Using a Handset Headset and Speakerphone section on page 36
53. ould dial it from your desk phone For example enter an access code such as 9 or the area code if necessary The label you enter appears next to the speed dial button on your touchscreen Add speed dial numbers Log in to your User Options web pages select your device then choose to use with Abbreviated Add Update Speed Dials from the main menu Dialing In the Speed Dial Settings not associated with a phone button section enter a phone number and label for each available speed dial button Enter the number exactly as you would dial it from your desk phone For example enter an access code such as 9 or the area code if necessary Remove a speed dial Delete the phone number and label from either of the speed dial web pages number Tips e For details on making calls using either speed dial feature see the Placing a Call section on page 18 e Your system administrator can assign speed dial buttons to your phone and restrict the number of speed dial buttons that you can configure 40 78 15630 03 Using Voice Messaging Call Logs and Directories This section describes how you can use feature buttons to access voice messages call logs and directories Accessing Voice Messages Your company determines the voice message service that your phone system uses For the most accurate and detailed information about this service refer to the documentation that came with it For a general overview of voice messag
54. re information Subjective to the User Beyond the physical mechanical and technical performance the audio portion of a headset must sound good to you the user and to the party on the far end Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets but some of the headsets and handsets on the sites listed below have been reported to perform well with Cisco IP Phones Nevertheless it is ultimately still the customer s responsibility to test this equipment in their own environment to determine suitable performance For information about headsets see http vxicorp com cisco http plantronics com 8 78 15630 03 An Overview of Your Phone The Cisco IP Phone 7970 Series are full feature telephones that provide voice communication over the same data network that your computer uses allowing you to place and receive phone calls put calls on hold speed dial numbers transfer calls make conference calls and so on In addition to basic call handling features your phone supports specialized or advanced telephony features that can extend and customize your call handling capabilities Your Cisco IP Phone also provides you with e Access to network data and services You can access specialized web based services from your phone e Online control from your User Options web pages You can customize your phone s features using a web browser on your computer e A comprehensive online help syste
55. ress Transfer again to complete the transfer To cancel the transfer press EndCall Transfer two current calls to each other direct transfer Scroll to highlight any call on the line and press Select Repeat this process for the second call With one of the selected calls highlighted press DirTrfr You might need to press more to see DirTrfr The two calls connect to each other and drop you from the call If you want to stay on the line with the callers use Join to create a conference instead For details see the Making Conference Calls section on page 26 Send a call to your voice messaging system Press iDivert The call is automatically transferred to your voice message greeting You can use iDivert with a call that is active ringing or on hold Tips e When on hook transfer is enabled you can either hang up or press Transfer then hang up e If on hook transfer is not enabled on your phone be aware that hanging up instead of pressing Transfer cancels the transfer action and places the party to be transferred on hold e You cannot use Transfer to redirect a call on hold Press Resume to remove the call from hold before transferring it 78 15630 03 Forwarding Your Calls to Another Number You can use Call Forward All to redirect your incoming calls from your Cisco IP Phone to another number p Tip Enter the Call Forward All target number exactly as you would dial it from your desk phone
56. s where Cisco IP Phones are Cisco IP Phone 7970 Series deployed there is not a single best solution that is optimal for all environments Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network In some instances the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco IP Phone users Cisco Systems recommends the use of good quality external devices like headsets that are screened against unwanted radio frequency RF and audio frequency AF signals Depending on the quality of these devices and their proximity to other devices such as cell phones and two way radios some audio noise may still occur See the Using External Devices with Your Cisco IP Phone section on page 5 for more information The primary reason that support of a headset would be inappropriate for the Cisco IP Phone is the potential for an audible hum This hum can either be heard by the remote party or by both the remote party and you the Cisco IP Phone user Some potential humming or buzzing sounds can be caused by a range of outside sources for example electric lights being near electric motors large PC monitors In some cases a hum experienced by a user may be reduced or eliminated by using a local power cube CP PWR CUBE 2 See the Using an External Power Supply section on page 4 for mo
57. sco IP Phone allows you to join three or more people into one telephone conversation creating a conference call Types of Supported Conference Calls There are two types of conference calls Standard and Meet Me Standard Conference Calls In standard or ad hoc conference calls the conference organizer must call participants to add them to the conference Using your Cisco IP Phone you can create standard conference calls in different ways depending on your needs and your phone s configuration e Confrn Use this softkey to establish a standard conference by calling each participant Standard conference calling is a default feature available on most phones e Join Use this softkey to establish a standard conference among several calls already on one line e cBarge Use this softkey to add yourself to an existing call on a shared line and to turn the call into a standard conference call This is an optional feature available only for shared lines and your system administrator must configure it for you See the Using a Shared Line section on page 31for details See the Starting and Joining a Standard Conference section on page 27 for additional instructions Meet Me Conference Calls Meet Me conferencing allows participants to join a conference by calling the conference number directly rather than waiting for the conference initiator to call them To start a Meet Me conference press the MeetMe softkey on your phone
58. screen with your fingertip Using Feature Menus If you want to Open or close a feature menu Then Press a feature button 52 Messages UD Services Q Help TTT Directories a Settings Scroll through a list or menu Press the Navigation button Go back one level in a feature menu Press Exit Note that if you press Exit from the top level of a menu the menu will close Switch among open feature menus Press a feature tab on your touchscreen Each feature menu has a corresponding tab The tab is visible when the feature menu is open 16 78 15630 03 Entering and Editing Text If you want to Then Enter a letter on your touchscreen Press the appropriate keypad number one or more times to select a letter with or without capitalization from the pop up menu When you pause the cursor automatically advances to allow you to enter the next letter Delete within an entry or move your cursor Press lt lt or Delete to remove a letter or digit Press gt gt to move the cursor to the right Getting Help on Your Phone Your Cisco IP Phone provides a comprehensive online help system Help topics appear on the touchscreen See the table below for details If you want to Then View the main menu Press on your phone and wait a few seconds for the menu to display If you are already in Help press Main Main menu topics include e Abou
59. se a listing and go off hook If you need to edit the number displayed in the record to add or to remove a prefix for example press EditDial followed by lt lt or gt gt to erase digits or move the cursor If you want to dial from a call log while on an active call scroll to a call record and press Dial Then choose a menu item to handle the original call e Hold Puts the first call on hold and dials the second e Transfer Transfers the first party to the second and drops you from the call Press Transfer again after dialing to complete the action e Conference Creates a conference call with all parties including you Press Confrn after dialing to complete the action e End Call Disconnects the first call and dials the second Erase your call logs Press cio then press Clear Doing so erases your Missed Placed and Received call logs Dial from a corporate directory Choose aa gt Corporate Directory exact name can vary Search for a listing by entering letters with your keypad You can search using a partial name To dial from a listing press it or scroll to it and go off hook If you want to dial from a directory while on an active call scroll to a listing and press Dial Then choose a menu item to handle the original call e Hold Puts the first call on hold and dials the second e Transfer Transfers the first party to the second and drops you from the call Press Transfer again after
60. sharing a phone you might need to log in to EM before you can access certain features or complete a call EM is a special non default feature that your system administrator can assign to phones and phone users Refer to the Customizing Your Cisco IP Phone on the Web http www cisco com univercd cc td doc product voice c_ipphon index htm Make a video call Check the touchscreen display for this icon If the icon is present your phone is video enabled and can support Cisco VT Advantage This enables you to make video calls using your Cisco IP Phone your personal computer and an external video camera Contact your system administrator for assistance and refer to the Cisco VT Advantage Quick Start Guide and Cisco VT Advantage User Guide http www cisco com univercd cc td doc product voice c_ipphon index htm Tips e If you make a mistake while entering a phone number press lt lt to erase one or more digits Press Cancel to exit the dialing attempt e If you cannot hear a dial tone or complete a phone call one or more of the following factors might apply If necessary ask your system administration for more information You need to log into the Extension Mobility service from the ea button on your phone You need to enter a client matter code or forced authorization code after dialing a number Your phone has time of day restrictions that prevent you from using some features during certain hours of the day
61. sociated with it are displayed on the phone screen Doing so prompts the phone to switch to call overview mode and display one call per line This call is either the active call or if all calls are on hold the held call with the longest duration To return to the standard view press then immediately press the line button Tips e Only one call can be active other calls will be placed on hold automatically e When you have multiple calls on one line calls with the highest precedence and longest duration display at the top of the call list See the Prioritizing Critical Calls section on page 35 e Calls of a similar type are grouped together in the call list For example calls that you have interacted with are grouped near the top selected calls are grouped next and calls that you have not yet answered are grouped last Cisco IP Phone 7970 Series 15 Choosing Touchscreen Items To choose a touchscreen item Do this By touch Press or tap an item on the touchscreen with your fingertip Note that pressing a phone number on the touchscreen can cause the phone to dial the number By item number Press the corresponding number on your keypad For example press 4 to choose the fourth item in a menu By scrolling Press the Navigation button to scroll through a list and to highlight an item Press a relevant softkey such as Select or Dial to finish the action or tap the item on the touch
62. t Device Resume Resume a call on hold E Handset in use RmLstC Drop the last party added to Headsetinuse conference call a Save Save the chosen settings K Speakerphone in use Search Search for a directory listing Critical Calls Select Select an item on the screen a Priority call Transfer Transfer a call a Update Refresh content and get the latest O Medium priority call information i oF High priority call VidMode Choose a video display mode for a video conference g Highest priority call lt lt Delete entered characters gt gt Move through entered characters Contents Getting Started 1 How to Use this Guide 1 Using and Cleaning the Touchscreen Display 2 Where to Find Additional Information 2 More Information about Customizing Your Phone on the Web 3 Safety and Performance Information 3 Connecting Your Phone 6 An Overview of Your Phone 9 Buttons and Hardware 9 Touchscreen Features 12 Call Handling and Navigation Tips 13 Understanding Lines vs Calls 13 Understanding Call and Line Icons 13 Going On Hook and Off Hook 14 Selecting Calls 14 Viewing and Switching Between Calls 15 Choosing Touchscreen Items 16 Using Feature Menus 16 Entering and Editing Text 17 Getting Help on Your Phone 17 Understanding Feature Functionality and Availability 17 Basic Call Handling 18 Placing aCall 18 Answering a Call 22 Ending a Call 23 Cisco IP Phone 7970 Series iii Using Hold and Resume 23 Using Mute 23 Tr
63. t Your Cisco IP Phone Descriptive details about your phone e How dol 2 Procedures and information about common phone tasks e Calling Features Descriptions and procedures for calling features e Help Tips on using and accessing Help Learn about a button or softkey Press Q then quickly press a button or softkey Learn about a menu item Press Q then quickly press the menu item on the touchscreen Or press Q twice quickly with the menu item highlighted Get help using Help Press After a second or two press again or choose Help from the Main Menu Understanding Feature Functionality and Availability The operation of your Cisco IP Phone and the features available to you may vary depending on the call processing agent used by your company and also on how your company s phone support team has configured your phone system Therefore some of the features included in this Phone Guide might not be available to you or might work differently on your phone system Contact your support desk or system administrator if you have questions about feature operation or availability Cisco IP Phone 7970 Series 17 Basic Call Handling This section covers basic call handling tasks such as placing answering transferring and conferencing calls The features you use to perform these tasks are standard and available on most phone systems Placing a Call To place a call pick up the handset and dial Or use o
64. te highlighted items Also while the phone is on hook press the Navigation button to access phone numbers from your Placed Calls log 14 Keypad Allows you to dial phone numbers enter letters and choose menu items 15 Softkey buttons Each activates a softkey option displayed on your touchscreen 16 Handset light strip Indicates an incoming call or new voice message 17 Touchscreen Shows phone features See the Touchscreen Features section on page 12 Cisco IP Phone 7970 Series 11 Touchscreen Features This is what your main touchscreen might look like with active calls and several feature menus open Press or tap with your fingertip to activate touch sensitive items on your touchscreen 120781 1 Primaryphone Displays the phone number extension number for your primary phone line If line several tabs are open the time and date display here also 2 Icons for Icons indicate how programmable buttons are set up on your phone programmable Phone line icon Corresponds to a phone line and displays the call or buttons line state Your phone might have multiple phone lines E Speed dial icon If available corresponds to a speed dial button See the Setting Up Speed Dial Features section on page 40 Phone service icon If available corresponds to a web based phone service such as the Personal Address Book O Feature icon If available corresponds to a feature such as Privac
65. ted calls Use the Navigation button to scroll through the list of calls Selected calls are indicated with a M and are grouped together in the call list 14 78 15630 03 Viewing and Switching Between Calls These tips can help you switch between calls on one or more lines If the call that you want to switch to is not automatically highlighted press the call appearance on your touchscreen or scroll to it If you want to Then Switch between calls on one line Highlight the call you are switching to and press Resume The other call is placed on hold automatically Switch from a connected call to answer a ringing call Press Answer or the press a blinking amber button O Doing so automatically places the first call on hold Switch between calls on different lines Press the blinking green button for the line that you are switching to If there is a single call holding on the line the call will resume automatically If there are multiple calls holding on the line highlight the specific call if necessary and press Resume See all calls on a specific line Press Q then immediately press the line button Doing so shows call details but will not impact the call state it is therefore useful if you are talking on one line and want to view held calls on another line See an overview of line activity one call per line Press Q for the highlighted line A line appears highlighted when the calls as
66. the background will look and Exit to return to the selection menu Press Save to accept the image or press Cancel to revert to the previously saved setting Change the language on Log in to your User Options web pages select your device then choose your touchscreen Change the Locale from the main menu Cisco IP Phone 7970 Series 39 Setting Up Speed Dial Features Speed dial features allow you to press a button or enter an index code to place a call You can set up speed dialing for your phone in two ways e Speed dialing with a button You can assign a speed dial number to any available programmable button on your phone that has not already been configured as a line feature or service button e Speed dialing with an index code Using the Abbreviated Dialing feature you can enter an assigned index number 1 to 99 rather than dialing the entire phone number Set up both types of speed dial features from your User Options web pages as described in the table below See the Logging In to the User Options Web Pages section on page 43 for more information about your User Options pages If you want to Then Add speed dial numbers Log in to your User Options web pages select your device then choose to phone buttons Add Update Speed Dials from the main menu In the Speed Dial Settings on Phone section enter a phone number and label for each available speed dial button Enter the number exactly as you w
67. then dial the Meet Me phone number provided by your system administrator To participate in a Meet Me conference dial the Meet Me phone number at a specified time Conference participants hear a busy tone if they call into the conference before the conference initiator has dialed in Once the conference initiator has dialed in the Meet Me conference is established and can continue even if the conference initiator disconnects Meet Me conferencing is a special feature that your system administrator must configure for you See the Starting or Joining a Meet Me Conference Call section on page 28 for additional instructions 26 78 15630 03 Starting and Joining a Standard Conference A standard conference allows at least three people to participate in a single call See the table below for details If you want to Then Start a standard conference call by calling participants During a connected call press Confrn to add another party to the call You may need to press the more softkey to see Confrn Enter the conference participant s phone number After the call connects and you have spoken to the conference participant press Confrn again to add this party to your call Repeat to add additional partic ipants Invite current callers to join a standard conference With two or more calls on a single line scroll to highlight any call on the line and press Select Repeat this process for each call you want to a
68. these steps a Enter this part number in the Warranty Document Number field 78 10747 01C0 b Select the language in which you would like to view the document c Click Go The Cisco warranty page appears d Read the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PDF You can also contact the Cisco service and support website for assistance http www cisco com public Support_root shtml Duration of Hardware Warranty One 1 Year 48 78 15630 03 Replacement Repair or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten 10 working days after receipt of a Return Materials Authorization RMA request Actual delivery times can vary depending on the customer location Cisco reserves the right to refund the purchase price as its exclusive warranty remedy To Receive a Return Materials Authorization RMA Number Contact the company from whom you purchased the product If you purchased the product directly from Cisco contact your Cisco Sales and Service Representative Complete the information below and keep it for reference Company product purchased from Company telephone number Product model number Product serial number Maintenance contract number Cisco IP Phone 7970 Series 49 50 78 15630 03 Index A abbreviated dialing 40 answerin
69. y 3 Softkey labels Each displays a softkey function To activate a softkey press the softkey button Co or the softkey label on the touchscreen Status line Displays audio mode icons status information and prompts 5 Call activity Displays current calls per line including caller ID call duration and call state area See the Viewing and Switching Between Calls section on page 15 6 Phone tab Indicates call activity Press this tab to return to call activity area if needed 7 Feature tabs Each indicates an open feature menu Press a tab to switch between open menus See the Using Feature Menus section on page 16 12 78 15630 03 Call Handling and Navigation Tips These guidelines can help you handle calls and navigate menus on your Cisco IP Phone Understanding Lines vs Calls It can be easy to confuse lines and calls on your phone Use these tips to avoid confusion Lines Phone models in the Cisco IP Phone 7970 Series support up to eight lines Each line corresponds to a a phone number or extension that others can use to call you The number of lines assigned to your phone depends on how your system administrator configures your phone s programmable buttons To see how many lines you have look at the programmable button icons and labels on your touchscreen You have as many lines as you have phone numbers and phone line icons Calls Each line can support multiple calls Therefore you might f
70. your desktop adjust the footstand while pressing the footstand button Adjusting the Handset Rest When you connect your phone you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle See the table below for instructions 1 Set the handset aside and pull the square plastic tab from the handset rest Rotate the tab 180 degrees Slide the tab back into the handset rest An extension protrudes from the top of the rotated tab Return the handset to the handset rest Registering with TAPS After your phone is connected to the network your system administrator might ask you to auto register your phone using TAPS Tool for Auto Registered Phones Support TAPS might be used either for a new phone or to replace an existing phone To register with TAPS pick up the handset enter the TAPS extension provided by your system administrator and follow the voice prompts You might need to enter your entire extension including the area code After your phone displays a confirmation message hang up The phone will re start Headset Information To use a headset connect it to the headset port on the back of your phone Although Cisco Systems performs some internal testing of third party headsets for use with the Cisco IP Phones Cisco does not certify or support products from headset or handset vendors Because of the inherent environmental and hardware inconsistencies in the location

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