Cisco Systems 7960G IP Phone User Manual
Contents
1. Cisco Unified IP Phone 79606 79406 for Cisco Unified CallManager 5 0 SIP 5 Du Dig Aviso BRWRS FERSKE GETS 0 ERRA ZE MAT TELE DMARD SIREN ek FAAS RMI SMA ELIE he A SAAS ERAS ee Ee E A pi AA ZE Eg ESE ik S SE IR k OBKT AA Shout O HA U LMR EIT 16 BRARBORRELERBL R SE dk I MERITE L SEBBSROBSTAIC RE 0 Translated Safety Warnings SELT lt ESL ONBOT E E CLC ESL 29 AN 0131 ASS PSS SOSA WE 9 se 21201 UASU SHA SAS TES Ad A also HAL FI Z ES 58 ds ALE OA Su2. 01 8133 01 Ostrze enie Upozornenie Getting Started WA NE INSTRUKCJE DOTYCZACE BEZPIECZE STWA Ten symbol ostrze enia oznacza niebezpiecze stwo Zachodzi sytuacia kt ra mo e powodowa obra enia ciata Przed przystapieniem do prac przy urzadzeniach nale y zapozna sie z zagro eniami zwiazanymi z uktadami elektrycznymi oraz ze standardowymi rodkami zapobiegania wypadkom Na ko cu ka dego ostrze enia podano numer na podstawie kt rego mo na odszuka t umaczenie tego ostrze enia w do czonym do urz dzenia dokumencie z t umaczeniami ostrze e NINIEJSZE INSTRUKCJE NALE Y ZACHOWA D LE IT BEZPE NOSTN POKYNY Tento varovn symbol ozna uje nebezpe enstvo Nach dzate sa v situ cii s nebezpe enstvom razu Pred pr cou na akomko vek vybaven si uvedomte nebezpe enstvo s visiace s elektrick mi obvodmi a obozn mte sa so tandardn mi opatreniami na predch dzanie razom Pod a sla na konci ka d ho upozornenia vyh adajte jeho preklad v prelo en ch bezpe nostn ch upozorneniach ktor s prilo en k zariadeniu USCHOVAJTE SI TENTO N VOD A Warning Read the installation instructions before you connect the system to its power source A Warning Ultima
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4. If you want to Then Switch between calls on one line 1 Make sure the call that you want to switch to is highlighted 2 Press Resume The first call is automatically placed on hold Switch from a connected call to answer a ringing call Press Answer or press flashing The first call is automatically placed on hold Switch between calls on different lines Press A flashing for the line that you are switching to If a single call is holding on the line the call automatically resumes multiple calls are holding highlight the appropriate call and press Resume 24 0L 8134 01 Basic Handling Transferring Calls Transfer redirects a connected call The target is the number to which you want to transfer the call If you want to Then Transfer a call without 1 From an active call press more then BlndXfr talking to the transfer 2 Enter the target number recipient 3 Press Trnsfer again to complete the transfer or EndCall to cancel Talk to the transfer 1 From an active call press more then Trnsfer recipient before transferring 2 Enter the target number a call consult transfer 2 3 Wait for the transfer recipient to answer 4 Perform one of the following steps e complete the transfer press Trnsfer again e To cancel the transfer press EndCall e If the party refuses the call to return to the original call press Resume Ti
5. 92274 1917 10 310 9J yO0Y JJo 09 92274 201M 10 55914 auoyd y uo dia MITA SYSE 9U0YJ UOWWO 55 ANN pougisse TY 9914198 LY peeds 19930 46 58 3196 asn ur ouoydioyeadg E asn 33spe H 5 30000 9110IDIIIG aen Ul 24 89119 p 15 l s gt 9004 10 59214199 YOOU FFO JE SABLESSIN su09 Sururoauj SU03 9281S 19 Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 safety and Performance Information 2 Accessibility Features 11 Connecting Your Phone 12 An Overview of Your Phone 15 Understanding Buttons and Hardware 15 Understanding Phone Screen Features 18 Cleaning the Phone Screen 18 Understanding Feature Buttons and Menus 19 Entering and Editing Text 19 Understanding the Help System on Your Phone 20 Understanding Lines vs Calls 20 Understanding Feature Availability 20 Basic Call Handling 21 Placing a Call Basic Options 21 Placing Call Additional Options 22 Answering a 22 Ending a 23 Using Hold and Resume 23 Using Mute 24 Switching Betwe
6. You must first subscribe to a phone service before accessing it on your phone Check with your system administrator if you have guestions about your phone services If you want to Then do this after you log in Subscribe to a service 1 mm POROD Select a device Click Phone Services Click Add New Choose a service from the drop down list and click Next Change the service label and or enter additional service information if available optional Click Save Search for services Select a device Click Phone Services Click Find Change or end services Search for services Select one or more entries Click Delete Selected Change a service name PI Ye N p e N gt D Search for services Click on the service name Change the information and click Save 40 01 8134 01 If vou want to Customizing Your Phone on the Web Then do this after you log in Add a service to an available programmable phone button 1 Select a device 2 Click Service URL Note If you do not see this option ask your system administrator to configure a service URL button for your phone 3 Choose a service from the Button Service drop down list 4 If you want to rename the service edit the label fields Note Your phone uses the ASCII Label field if the phone does not support double byte character sets 5 Click Save 6 Click Reset to reset your phone necessary to se
7. Prevent your phone number from displaying when you make calls 1 Press w gt Call Preferences gt CallerID Blocking Select Yes and then press Save Allow your phone number to display when you make calls 2 1 2 Press lt gt gt Call Preferences gt CallerID Blocking Press No and then press Save Blocking Anonymous Calls You can block all incoming anonymous calls to your phone by setting the Anonymous Call Block feature If you want to Then Block all anonymous calls 1 Press gt Call Preferences gt Anonymous Call Block Select Yes and then press Save Allow anonymous calls to ring on your phone 2 1 2 Press w gt Call Preferences gt Anonymous Call Block Press No and then press Save Using Auto Complete Number To configure your phone to automatically complete the phone number being dialed use the Auto Complete Number feature If you want to Then Configure Auto Complete Number 1 Press gt Call Preferences gt Auto Complete Number Select Yes and then press Save Turn off Auto Complete Number 2 1 2 Press w gt Call Preferences gt Auto Complete Number Press No and then press Save 30 01 8134 01 Using Call Waiting Advanced Call Handling You can configure your phone to ring when a call is on hold while you are on another active call If you want to Then Configure
8. Using External Devices section on page 11 for more information Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5 0 SIP 13 The primary reason that particular headset would be inappropriate for the Cisco Unified IP Phone is the potential for an audible hum This hum can be heard by either the remote party or by both the remote party and you the Cisco Unified IP Phone user Some potential humming or buzzing sounds can be caused by a range of outside sources for example electric lights being near electric motors large PC monitors In some cases a hum experienced by a user may be reduced or eliminated by using a local power cube See the Using an External Power Supply section on page 10 for more information Audio Ouality Subjective to the User Beyond the physical mechanical and technical performance the audio portion of a headset must sound good to you the user and to the party on the far end Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets but some of the headsets and handsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones Nevertheless it is ultimately still the customer s responsibility to test this equipment in their own environment to determine suitable performance For information about headsets see http vxicorp com cisco http plantronics com 14 OL 8134 01 Overview of Your Phone An Overview of Y
9. feature menu Then ght a highli menu item and press A or Q twice quickly Get help using Help Press twice guickly without first selecting a menu item Understanding Lines vs Calls To avoid confusion about lines and calls refer to these descriptions e Lines Each corresponds to a directory number that others can use to call you The Cisco Unified IP Phone 7960G and 7940G SIP support up to two lines per call e Calls Each line can support multiple calls By default your phone supports four connected calls per line but your system administrator can adjust this number according to your needs Only one call can be active at any time other calls are automatically placed on hold Understanding Feature Availability Depending on your phone system configuration features included in this Phone Guide might not be available to you or might work differently on your phone Contact your support desk or system administrator for information about feature operation or availability 20 0L 8134 01 Basic Handling Basic Call Handling You can perform basic call handling tasks using a range of features and services Feature availability can vary see your system administrator for more informations Placing a Call Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone If you want to Then For more information see Place a call using the handset P
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11. Me 418 ELO 0 SAS SM MSIE HAS Oa de HARPS ROSAS OL Ale INSTRUC ES IMPORTANTES DE SEGURANCA Este s mbolo de aviso significa perigo Voc se encontra em uma situac o em que h risco de les es corporais Antes de trabalhar com qualquer equipamento esteja ciente dos riscos que envolvem os circuitos el tricos e familiarize se com as pr ticas padr o de preven o de acidentes Use o n mero da declara o fornecido ao final de cada aviso para localizar sua tradu o nos avisos de seguran a traduzidos que acompanham o dispositivo GUARDE ESTAS INSTRU ES 01 8133 01 Getting Started Advarsel VIGTIGE SIKKERHEDSANVISNINGER Dette advarselssymbol betyder fare Du befinder dig i en situation med risiko for legemesbeskadigelse For du begynder arbejde udstyr skal du veere opm rksom p de involverede risici der er ved elektriske kredsl b og du skal s tte dig ind i standardprocedurer til undg else af ulykker Brug erkleeringsnummeret efter hver advarsel for at finde overs ttelsen i de oversatte advarsler der fulgte med denne enhed GEM DISSE ANVISNINGER Hi L quis Sa Belgie ED D n 3923 146 AS sl else lo GS 450 4651 OL bucal n aal uty J dala diaa AA palio JS 5 3 SLU alge S 929 93 Cali M let za
12. ell Aa GYI s o Upozorenje VA NE SIGURNOSNE NAPOMENE Ovaj simbol upozorenja predstavlja opasnost Nalazite se u situaciji koja mo e prouzro iti tjelesne ozljede Prije rada s bilo kojim ure ajem morate razumjeti opasnosti vezane uz elektri ne sklopove te biti upoznati sa standardnim na inima izbjegavanja nesre a U prevedenim sigurnosnim upozorenjima prilo enima uz ure aj mo ete prema broju koji se nalazi uz pojedino upozorenje prona i i njegov prijevod SA UVAJTE OVE UPUTE Upozorn n D LE IT BEZPE NOSTN POKYNY Tento upozor uj c symbol ozna uje nebezpe Jste v situaci kter by mohla zp sobit nebezpe razu P ed prac na jak mkoliv vybaven si uv domte nebezpe souvisej c s elektrick mi obvody a seznamte se se standardn mi opat en mi pro p edch zen raz m Podle sla na konci ka d ho upozorn n vyhledejte jeho p eklad v p elo en ch bezpe nostn ch upozorn n ch kter jsou p ilo ena k za zen USCHOVEJTE TYTO POKYNY Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5 0 SIP 7 ZHMANTIKE2 OAHTIEZ AZ 2 AUTO TO TIPOEIOOTTOINTIKO C LBO O onuq vzi K VOUVO BP GKEOTE GE KAT OTAON TOU JUTTOPE TTPOKO CEI TPAUHATIOH EPVAOTE TE OTTOIOO TTOTE EGOTTAIGL XETE UTTOWN TOUG TOU OXET OVTOI UE N EKTPIK
13. no control over the guality of external devices cables and connectors The system will perform adeguately when suitable devices are attached using good guality cables and connectors A Caution In European Union countries use only external speakers microphones and headsets that are fully compliant with the EMC Directive 89 336 EC Accessibility Features A list of accessibility features is available upon reguest Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5 0 SIP n Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network If that is not the case refer to the graphic and table below to connect your phone 113656 1 DC adaptor port DC48V for phones not 5 Access port 10 100 PC for connecting provided with inline power your phone to your computer 2 AC to DC power supply 6 Handset port 3 power 1 Headset port A Network port 10 100 SW for connecting to the 8 Footstand button network 12 OL 8134 01 Connecting Your Phone Adjusting the Footstand To change the angle that the phone base adjust the footstand while pressing the footstand button Adjusting the Handset Rest Cisco recommends adjusting the handset rest particularly when wall mounting the phone as this will ensure that the receiver will not slip out of the cradle See
14. the table below for instructions 120521 1 Set the handset aside and pull the square plastic tab from the handset rest Rotate the tab 180 degrees Slide the tab back into the handset rest An extension protrudes from the top of the rotated tab Return the handset to the handset rest Headset Information To use a headset connect it to the headset port on the back of your phone Although Cisco Systems performs some internal testing of third party headsets for use with the Cisco Unified IP Phones Cisco does not certify or support products from headset or handset vendors Because of the inherent environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed there is not a single best solution that is optimal for all environments Cisco recommends that customers test the headsets that work best in their environment before deploving a large number of units in their network In some instances the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users Cisco Systems recommends the use of good guality external devices like headsets that are screened against unwanted radio freguency RF and audio freguency AF signals Depending on the guality of these devices and their proximity to other devices such as cell phones and two way radios some audio noise may still occur See the
15. vous au num ro de l instruction situ la fin de chaque avertissement CONSERVEZ CES INFORMATIONS Warnung WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr Sie befinden sich in einer Situation die zu Verletzungen f hren kann Machen Sie sich vor der Arbeit mit Ger ten mit den Gefahren elektrischer Schaltungen und den blichen Verfahren zur Vorbeugung vor Unf llen vertraut Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen bersetzung in den bersetzten Sicherheitshinweisen die zusammen mit diesem Ger t ausgeliefert wurden BEWAHREN SIE DIESE HINWEISE GUT AUF Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5 0 SIP 3 Avvertenza Advarsel Aviso iAdvertencia IMPORTANTI ISTRUZIONI SULLA SICUREZZA Ouesto simbolo di avvertenza indica un pericolo La situazione potrebbe causare infortuni alle persone Prima di intervenire su gualsiasi apparecchiatura occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in guesto documento CONSERVARE OUESTE ISTRUZIONI VIKTIGE SIKKERHETSINSTRUKSJONER Dette advarselssymbolet betyr fare Du er i en situasjon som f re til skade person For du begynner arbeide med av utsty
16. while not on another call Press Us gt Corporate Directory exact name can vary User your keypad to enter a full or partial name and press Search To dial press the listing or scroll to the listing and go off hook Dial from a corporate directory while on another call N Pe NWN Press us gt Corporate Directory exact name can vary User your keypad to enter a full or partial name and press Search Scroll to a listing and press Dial Choose a menu item to handle the original call Hold Puts the first call on hold and dials the second Trnsfer Transfers the first party to the second and drops you from the call Press Trnsfer again after dialing to complete the action Confrn Creates a conference call with all parties including you Press Confrn again after dialing to complete the action End Call Disconnects the first call and dials the second 36 OL 8134 01 Using Logs and Directories Using Personal Directory The Personal Directory feature SIP version allows you to add calls from your Call Logs to your personal calls directory If you want to Then Add a new entry to your personal directory 1 2 3 4 5 Press gt Missed Calls Placed Calls or Received Calls Highlight the call that you want to add to your personal directory To edit the entry press Edit and make your changes Press Keep to add the entry Press Save The number is
17. 5 Click Save Note Your phone uses the ASCII Label field if the phone does not support double byte character sets 42 01 8134 01 Understanding Additional Configuration Options Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button services if appropriate This table provides some configuration options that vou might want to discuss with your phone system administrator based on your calling needs or work environment If you Then For more information Need more speed dial Make sure that you are using all of See the Speed Dialing section on buttons your currently available speed dial page 29 buttons Want to use one Reguest a shared line This allows you See the Using a Shared Line extension for several to use one extension number for your section on page 32 phones desk phone and lab phone for example Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5 0 SIP 43 Troubleshooting Your Phone This section provides information to help you troubleshoot general problems with your phone For more information see your system administrator Symptom Explanation The Settings button is unresponsive Your system administrator might have disabled emu on your phone Join fails Be sure that you have selected at least one call in addition to the active call which is selected automatica
18. Call Waiting 1 Press PT gt Call Preferences gt Call Waiting Select Yes and then press Save Turn off Call Waiting 2 1 2 Press gt Call Preferences gt Call Waiting Press No and then press Save Using Call Hold Ringback You can configure your phone to ring when a call is on hold when you end an active call If you want to Then Configure Call Hold Ringback 1 Press TC gt Call Preferences gt Call Hold Ringback Select Yes and then press Save Turn off Call Hold Ringback 2 1 2 Press lt gt Call Preferences gt Call Hold Ringback Press No and then press Save Using Stutter Message Waiting You can configure your phone to alert you when there is a message waiting When you receive dial tone to make a call you will hear a stutter dial tone If you want to Then Turn on Stutter Message Waiting 1 Press gt Call Preferences gt Stutter Msg Waiting Select Yes and then press Save Turn off Stutter Message Waiting 2 1 2 Press gt Call Preferences gt Stutter Msg Waiting Press No and then press Save Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5 0 SIP 31 Using Auto Answer Intercom You can configure Auto Answer Intercom so you can automatically answer an incoming call on your speaker If you want to Then Turn on Auto Answer Press w gt Call Pref
19. Cisco SYSTEMS Phone Guide Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5 0 SIP INCLUDING LICENSE AND WARRANTY Corporate Headguarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 5 6387 408 526 4100 TAN Tan TIE jsueiI 193801 Plou ounsoy 5 y TEPON Mau I EDM N 54254 05 LeJdsIG 21011 92U9197U02 938919 01 8 5 UO s e5 mot 192125 SNOTAJIJ am UINI9Y om pug meopta rogumu upg EPA Jo 92U9197U02 SUIPIEMIOJ Jaoues dnjag IIVPMYO 8 Sur jdde jnoyjim 1 dy pur ouro ppoue3 197SUE IYI NOY Jajsuery Jamsuy Aos SYSE suoo uoyng SU09 uoud 415 0 g 0281 10 DOVEL pue 50964 dl 02815
20. Confrn e Add new participants to 2 Enter the participan s phone number an existing conference 3 Wait for the call to connect 4 Press Join to add the other participant to your call Participate in a conference Answer the phone when it rings End your participation in a conference Hang up or press EndCall Tips e Calls must be on the same line before you can add them to a conference If calls are on different lines transfer them to a single line before using Confrn Depending on how your phone is configured if you leave a conference after creating it the conference might end To avoid this transfer the conference before hanging up Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5 0 SIP 27 Do Not Disturb You can use the Do Not Disturb DND feature to block incoming calls on your phone with a busy tone If you want to Then Turn on DND 1 Press gt Call Preferences gt Do Not Disturb 2 Select Yes and then press Save Do Not Disturb displays on the status line and a DND softkey is added Turn off DND Press the DND softkey or 1 Press w gt gt Call Preferences gt Do Not Disturb 2 Select No and then press Save Tips When DND is turned on The DND blocking feature applies to all the lines on your phone Received calls are not logged to the Missed Calls directory on your phone When DND and Call Forward All are bo
21. IP Phone 7960G and 7940G for Cisco Unified CallManager 5 0 SIP 47 using on phone 35 documentation accessing 2 ending a call options for 23 extension numbers viewing 18 F Fast Dials using on phone 37 feature buttons directories 16 help 16 messages 17 services 17 settings 17 features availability of 19 20 43 footstand adjusting 13 button identifying 16 forwarding calls options for 26 handset light strip 16 securing in cradle 13 using 33 volume 34 hanging up options for 23 48 headset answering calls with 22 button identifying 17 hanging up with 23 mode using 33 placing calls with 21 volume 34 headset performance general 13 help button description of 16 help using 19 hold and switching calls 24 and transferring 25 using 23 installing Cisco Unified IP Phone 12 Intercom using 32 K keypad description of 17 L line buttons identifying 16 lines and call forwarding 42 description of 20 ring patterns for 42 text label for 42 OL 8134 01 viewing 18 voice message indicator setting for 42 messages indicator for 38 listening to 38 messages button description of 17 missed calls records of 35 multiple calls handling 24 mute button description of 17 mute using 24 navigation button description of 17 network configuration data locating 44 Number 30 online help using 19 P PAB using on phone 37 Personal Address Book see PAB Personal Dire
22. You can customize how your phone indicates an incoming call and a new voice mail message You can also adjust the ringer volume for your phone If you want to Then Change the ring tone per 1 Press gt Ring Type line 2 Choose a phone line or the default ring setting 3 Choose a ring tone to play a sample of it 4 Press Select and OK to set the ring tone or press Cancel Adjust the volume level for Press 22 while the handset is in the cradle and the headset the phone ringer and speakerphone buttons are off The new ringer volume is saved automatically Tip Typically the default system policy for the voice message light on your handset tells your phone to always light to indicate a new voice message Customizing the Phone Screen You can adjust the contrast and the language for your phone screen If you want to Then Change the phone 1 Press gt gt Contrast screen contrast 2 Press OK to save or press Cancel 34 01 8133 01 Using Call Logs and Directories Using Call Logs and Directories This section describes how you can use call logs and directories To access both features use the Directories button Using Call Logs Your phone maintains records of your missed placed and received calls If you want to Then View your call logs lt gt Missed Calls Placed Calls or Received Calls Each log can store up to 32 records Erase you
23. active press EndCall Hang up while using the speakerphone Press EndCall Hang up one call but preserve another Press EndCall If necessary remove the call from hold first call on the same line Using Hold and Resume You can hold and resume calls If you want to Then Put a call on hold 1 Make sure the call you want to put on hold is highlighted 2 Press Hold Remove a call from 1 sure the appropriate call is highlighted hold on the current line 2 Press Resume Remove a call from Press flashing for the appropriate line hold on a different line If a single call is holding on this line the call automatically resumes If multiple calls are holding scroll to the appropriate call and press Resume Tip Engaging the Hold feature typically generates music or a beeping tone Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5 0 SIP 23 Using Mute With Mute enabled you can hear other parties on a call but they cannot hear you You can use mute in conjunction with the handset speakerphone or a headset If you want to Then Toggle Mute on Press Toggle Mute off Press e Once you enable mute your phone remains muted whether you switch from speaker to handset to headset To cancel Mute press Switching Between Multiple Calls You can switch between multiple calls on one or more lines
24. added to your personal directory S Note cancel the operation without adding an entry press Exit Dial from personal directory 1 2 3 Press E gt Personal Directory name may vary Press Select and highlight the entry you want to dial Press Dial You may need to press the more softkey to see Dial S Note To edit the entry press Edit Delete an entry in your personal directory 1 2 Press E gt Personal Directory name may vary Highlight the call that you want to remove from your personal directory Press Delete or press DelAll to remove more than one call The number s is removed from your personal directory Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5 0 SIP 37 Accessing Volce Messages To access voice messages use the Messages button ep Note Your company determines the voice message service that your phone system uses For the most accurate and detailed information about this service refer to the documentation that came with it If you want to Then Set up and personalize your voice message service Press and follow the voice instructions If a pop up messages menu appears on your phone screen choose an appropriate menu item See if you have a new voice message Look at your phone for the following indicators e A steady red light on your handset This indicator can vary See the Cus
25. an a soft dry cloth can contaminate phone components and cause failures 18 0L 8134 01 Overview of Your Phone Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu If you want to Then Open or close a feature menu Press a feature button Messages Services Directories Settings A or Help Scroll through a list or menu Press the Navigation button Go back one level in a feature menu Press Exit Pressing Exit from the top level of a menu closes the menu Entering and Editing Text If you want to Then Enter text on your phone display Press the appropriate keypad number one or more times to select a letter When you pause the cursor automatically advances to allow you to make the next entry Move your cursor To move the cursor to the left press lt lt To move the cursor to the right press gt gt Delete an entry Press lt to remove a letter or digit to the left of your cursor Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5 0 SIP 19 Understanding the Help System on Your Phone Your phone provides an online help system Help topics appear on the phone screen If you want to Then Learn about a button or softkey Press or then guickly press a button or softkey Learn about a menu item Press lt G or to display
26. ctory using on phone 37 phone lines buttons for 16 description of 20 viewing 18 phone screen adjusting contrast of 34 changing language of 34 cleaning 18 features of 18 phone services configuring see also User Options web pages placed calls records of 35 placing calls options for 21 22 programmable buttons description of 16 labels for 18 received calls records of 35 redial 21 resume using 23 ring patterns changing 42 ringer indicator for 16 volume 4 5 safety warnings 2 selecting calls 20 services button description of 17 services subscribing to 40 Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5 0 SIP 49 settings using 34 settings button description of 17 shared lines description of 32 softkey buttons description of 17 18 labels for 18 speakerphone answering calls with 22 button identifying 17 hanging up with 23 mode using 33 placing calls with 21 volume 34 speed dial 29 buttons identifying 16 labels 18 using 22 status data locating 44 status line viewing 18 Stutter Message Waiting 31 subscriptions for phone services 40 switching calls 24 T text entering on phone 19 transferring options for 25 troubleshooting data for 44 50 U URL dialing mode 32 User Options web pages configuring features and services with 40 subscribing to phone services with 40 V voice message indicator changing setting for 42 voice message indicator identif
27. e 99U91919Y 531544 09819 LO vEL8 1O roso uedu03 19410 Aue pue 03810 UJAMI3J drysroujed e s op JoujIed PIOM 292 JO asn sI umo 11241 JO radosd AU DJS JAM 10 STYJ UL 19410 UN s rquno3 13410 UEH en IYI SH 10 IU 521545 02810 POIAISIBAI 5 1545 02817 821546 02510 SOI 92810 02S1 PIAJASAI 81811 V 891545 02510 9007 193124405 SWALSAS 0951 lt lt 55914 ut 1052 O gt gt 55914 ua 108IN3 OL JO Hat 992 01 Anna am 01 gt 55914 Aua ue Joquinu TEIPIY 88924 DUTO 55214 10 ureSe I9JSUIT 55914 J9MSUE 0 yem pur Jaquinu 1931 3 ou Joquinu 191UJ UJYJ MOU OF 55914 9AJIE 55214 991105 03 pue 9u0Yd 5 ayy 0000 55914 e ojjuedronred PPV ploy uo SI PUISIIO OY L IIEOASN 55914 DATION SI 19YJ0UE
28. e the new button label on your phone Access a service on your phone Press on your phone Or if you have added a service to a y p y programmable button A press the button Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5 0 SIP 41 Controlling Line Settings on the Web Line settings affect a specific phone line directory number on your phone Line settings can include call forwarding and line labels S Note You can set up call forwarding for your primary phone line directly on your phone See the Forwarding AlI Calls to Another Number section on page 26 To learn about phone settings that you can access directly on your phone see the Using Phone Settings section on page 34 If you want to Then do this after you log in Set up call forwarding 1 Select a device per line 2 Click Line Settings 3 If you have more than one directory number line assigned to your phone verify that the appropriate line is selected or choose a new one 4 Inthe Incoming Call Forwarding area choose call forwarding settings for various conditions 5 Click Save Change or create line 1 Select a device text label that appears 2 Click Line Settings on your phone screen l 3 Ifyou have more than one directory number line assigned to your phone verify that the appropriate line is selected or choose a new one 4 In the Line Text Label area enter a text label
29. ed dial a number Press A a speed dial button Speed Dialing page 29 Dial from a corporate directory 1 on your phone Choose Directory name can vary 2 Enter a name Select gt Corporate 3 When the name displays press Using Call Logs page 35 Dial using an alphanumeric string Press URL to activate URL dialing mode Using Call Logs page 35 Answering You can answer a call by simply lifting the handset or you can use other options if they are available on your phone If you want to Then For more information see Answer with a headset Press A if unlit Or if is lit press Answer or flashing Using a Handset Headset and Speakerphone page 33 Answer with the speakerphone Press Answer flashing Using a Handset Headset and Speakerphone page 33 Switch from a connected call to answer a ringing call Press Answer or if the call is ringing on a different line press A Using Hold and Resume page 23 Auto connect calls to your speaker Use AutoAnswer Using Auto Answer Intercom page 32 22 0L 8134 01 Ending Call Basic Call Handling To end a call simply hang up Here are some more details If you want to Then Hang up while using the handset Return the handset to its cradle Or press EndCall Hang up while using a headset Press O Or to keep headset mode
30. en Multiple Calls 24 Transferring Calls 25 Forwarding All Calls to Another Number 26 Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5 0 SIP v vi Making Conference Calls 27 Do Not Disturb 28 Advanced Call Handling 29 Speed Dialing 29 Using Caller ID Blocking 30 Blocking Anonymous Calls 30 Using Auto Complete Number 30 Using Call Waiting 31 Using Call Hold Ringback 31 Using Stutter Message Waiting 31 Using Auto Answer Intercom 32 Using a Shared Line 32 URL Dialing 32 Using a Handset Headset and Speakerphone 33 Obtaining a Headset 33 Using Phone Settings 34 Customizing Rings and Message Indicators 34 Customizing the Phone Screen 34 Using Call Logs and Directories 35 Using Call Logs 35 Using Corporate Directory 36 Using Personal Directory 37 Accessing Voice Messages 38 Customizing Your Phone on the Web 39 Accessing Your User Options Web Pages 39 Configuring Features and Services on the Web 40 Setting Up Phone Services on the Web 40 Controlling Line Settings on the Web 42 0L 8134 01 Understanding Additional Configuration Options 43 Troubleshooting Your Phone 44 Viewing Phone Administration Data 44 Cisco One Year Limited Hardware Warranty Terms 45 Index 47 Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5 0 SIP vii viii 01 8134 01 A Getting Started Using this Guide This guide provides you with an overview of the features available o
31. erences gt Auto Answer Intercom Select Yes and then press Save Turn off Auto Answer Press lt gt gt Call Preferences gt Auto Answer Intercom Press No and then press Save N N Using Shared Line You might want to use a shared line if you have multiple phones and want one extension number S Note The maximum number of calls that a shared line supports varies by phone model If you want to Then Make a call using a Press the line button A assigned to the shared line and place a call See shared line the Placing a Call Basic Options section on page 21 for more information URL Dialing Use URL dialing to place a call using alphanumeric strings containing letters numbers and symbols If you want to Then Switch to URL dialing 1 Press NewCall gt URL 2 Enter an alphanumeric string 3 To make corrections to the entry press lt lt Or to remove the entry completely press Clear The Ei icon appears to indicate that you can begin editing characters in the URL entry 4 Press Dial to complete the call or press EndCall Return to standard dialing mode Press Number 32 01 8134 01 Using Handset Headset and Speakerphone Using a Handset Headset and Speakerphone You can use your phone with a handset headset or speakerphone If you want to Then Use the handset Lift the handset Use a headset Press to
32. finner dig i en situation som kan leda personskada Innan du utf r arbete p utrustning m ste du vara medveten om farorna med elkretsar och k nna till vanliga f rfaranden f r att f rebygga olyckor Anv nd det nummer som finns i slutet av varje varning f r att hitta dess vers ttning i de versatta s kerhetsvarningar som medf ljer denna anordning SPARA DESSA ANVISNINGAR Figyelem FONTOS BIZTONS GI ELO R SOK Ez a figyelmezeto jel vesz lyre utal S r l svesz lyt rejto helyzetben van Mielott b rmely berendez sen munk t v gezte legyen figyelemmel az slektromos ramk r k okozta kock zatokra s ismerkedjen meg a szok sos balesetv delmi elj r sokkal A kiadv nyban szereplo figyelmeztet sek forditasa k sz l khez mell kelt biztons gi figyelmeztet sek k z tt tal lhat a ford t s az egyes figyelmeztet sek v g n l that sz m alapj n keresheto meg ORIZZE MEG EZEKET AZ UTAS T SOKAT To
33. ick up the handset and enter a number An Overview of Your Phone page 15 Place a call using the speakerphone Press and enter a number Using a Handset Headset and Speakerphone page 33 Place a call using a headset Press and enter a number Or if is lit press New Call and enter a number Using a Handset Headset and Speakerphone page 33 Redial a number Lift the handset and press Redial to dial the last number or press Redial to activate the speakerphone or headset Using Call Logs page 35 Place call while another call 1 Press Hold Using Hold and Resume is active using the same line press New Call page 23 3 Enter a number Dial from a call log 1 Choose gt Missed Calls Using Call Logs page 35 Received Calls or Placed Calls 2 Select the listing or scroll to it and go off hook Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5 0 SIP 21 Placing a Call Additional Options You can place calls using special features and services that might be available on your phone See your system administrator for more information about these additional options If you want to Then For more information see Place a call while another call is 1 active using a different line Press 2 Enter a number A for a new line The first call is automatically placed on hold Using Hold and Resume page 23 Spe
34. lly Join also required the selected calls to be on the same line If necessary transfer calls to one line before joining them Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes If you are asked to Then Access network configuration data Choose gt Network Configuration and select the network configuration item that you want to view Access status data Choose gt Status and select the status item that you want to view 44 OL 8134 01 Cisco One Year Limited Hardware Warranty Terms Cisco One Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period Your formal Warranty Statement including the warranty applicable to Cisco software is available on Cisco com Follow these steps to access and download the Cisco Information Packet and your warranty document from Cisco com 1 Launch your browser and go to this URL http www cisco com univercd cc td doc es_inpck cetrans htm The Warranties and License Agreements page appears 2 To read the Cisco Information Packet follow these steps a Click the Information Packet Number field and make sure that the part number 78 5235 02F0 is highlighted Select the language in which you would like to read the document Click Go The Cisco Limited Warra
35. lows you to scroll through menus Using Call Logs page 35 16 Keypad Allows you to dial phone numbers enter Basic Call Handling page 21 letters and choose menu items 17 Softkey buttons Each activates a softkey option displayed Understanding Phone Screen on your phone screen Features page 18 Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5 0 SIP 17 Understanding Phone Screen Features This is what your main phone screen might look like with an active call Homes 2 4 onnected Redial ChwdALL more 43 47976 1 Primary phone Displays the phone number extension number for your primary phone line line 2 Programma Programmable buttons can serve as phone line buttons speed dial buttons ble button in phone service buttons or phone feature buttons For example the phone above dicators shows a speed dial button configured for the user s home phone 3 Softkey labels Each displays a softkey function To activate a softkey press the softkey button 4 Status line Displays audio mode icons status information and prompts 5 Callactivity Displays calls per line including caller ID for the highlighted line See the Un area derstanding Lines vs Calls section on page 20 Cleaning the Phone Screen Gently wipe the phone screen with a soft dry cloth Do not use any liguids or powders on the phone Using anything other th
36. n your phone You can read it completely for a solid understanding of your phone s capabilities or refer to the table below for pointers to commonly used sections If you want to Then Explore your phone on your own Press or on the phone when you need assistance Review safety information See the Safety and Performance Information section on page 2 Connect your phone See the Connecting Your Phone section on page 12 Use your phone after it is installed Start with the Overview of Your Phone section on page 15 Learn what the buttons mean See the Understanding Buttons and Hardware section on page 15 Learn about the phone screen See the Understanding Phone Screen Features section on page 18 Clean the phone screen See the Cleaning the Phone Screen section on page 18 Make calls See the Placing a Call Basic Options section on page 21 Put calls on hold See the Using Hold and Resume section on page 23 Mute calls See the Using Mute section on page 24 Transfer calls See the Transferring Calls section on page 25 Make conference calls See the Making Conference Calls section on page 27 Set up speed dialing See the Speed Dialing section on page 29 Use your phone as a speakerphone See the Using a Handset Headset and Speakerphone section on page 33 Change ring volume or tone See the Usi
37. ng Phone Settings section on page 34 View your missed calls See the Using Call Logs section on page 35 Listen to your voice messages See the Accessing Voice Messages section on page 38 Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5 0 SIP 1 Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL http www cisco com univercd cc td doc product voice c_ipphon index htm You can access the Cisco website at this URL http www cisco com International Cisco websites can be accessed from this URL http www cisco com public countries_languages shtml Safety and Performance Information Read the following safety notices before installing or using your Cisco Unified IP Phone A Warning Waarschuwing IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device Statement 1071 SAVE THESE INSTRUCTIONS BELANGRIJKE VEILIGHEIDSINSTRUCTIES Dit waarschuwingssymbool betekent gevaar U verkeert in een situatie die lichamelijk let
38. nty and Software License page from the Information Packet appears mm Read the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PDF S Note You must have Adobe Acrobat Reader to view and print PDF files You can download the reader from Adobe s website http www adobe com 3 To read translated and localized warranty information about your product follow these steps a Enter this part number in the Warranty Document Number field 78 10747 01C0 b Select the language in which you would like to view the document c Click Go The Cisco warranty page appears d Read the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PDF You can also contact the Cisco service and support website for assistance http www cisco com public Support root shtml Duration of Hardware Warranty One 1 Year Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5 0 SIP 45 Replacement Repair or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten 10 working days after receipt of a Return Materials Authorization RMA reguest Actual delivery times can vary depending on the customer location Cisco reserves the right to refund the purchase price as its exclusive warranty remedy To Receive a Return Material
39. our Phone Your Cisco Unified IP Phone 7960G or 7940G is a full feature telephone that provides voice communication over the same data network that your computer uses allowing you to place and receive phone calls put calls on hold speed dial numbers transfer calls make conference calls and so on In addition to basic call handling features your phone supports specialized or advanced telephony features that can extend your call handling capabilities Depending on configuration your phone supports e Access to network data and services e Online customizing of phone features and services from your User Options web pages e An online help system that displays information on your phone Understanding Buttons and Hardware You can use the illustrations below to identify buttons and hardware on your phone Figure 1 Cisco Unified IP Phone 7960G 1 Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5 0 SIP 15 Figure 2 Cisco Unified IP Phone 17940G jo Jo zo kn Item Description For more information see 1 Handset light strip Indicates an incoming call or new voice Accessing Voice Messages message page 38 2 Phone screen Shows phone screen features Understanding Phone Screen Features page 18 3 Model type Indicates your Cisco Unified IP Phone model 4 Programmable Depending on configuration Understanding Phone Screen buttons programmable buttons provide access
40. ps e You cannot use Trnsfer to redirect a call on hold Press Resume to remove the call from hold and then press Trnsfer Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5 0 SIP 25 Forwarding Calls to Another Number You can use Call Forward All to redirect incoming calls from your phone to another number If you want to Then Set up call forwarding Press CFwdALL and enter a target phone number Your phone displays From name and number Cancel call forwarding Press CFwdALL Verify that call forwarding is enabled Look for the call forward target number in the status line Tips When you enable Call Forwarding all lines of the phone are forwarded You must enter the call forward target number exactly as you would dial it from your phone For example enter an access code or the area code if necessary You can forward your calls to a traditional analog phone or to another IP phone although your system administrator might restrict the call forwarding feature to numbers within your company 26 0L 8134 01 Basic Call Handling Making Conference Calls Your Cisco Unified IP Phone allows you to conference two additional participants into one telephone conversation creating a conference call If you want to Then e Create a conference by 1 From a connected call press Confrn You may need to press the calling participants more softkey to see
41. r call logs Press quo then press Clear Doing so erases all records in all logs Press Sm gt Missed Calls Placed Calls or Received Calls Dial from a call log while not on another Highlight a call record from the log call 1 2 3 Tospeed dial the highlighted number press Dial 4 off hook to place the call Dial from a call log 1 Press gt Missed Calls Placed Calls or Received Calls 2 3 4 5 while connected to Highlight a call record from the log another call If you need to edit the number press Dial followed by lt lt or gt gt Press Dial Choose a menu item to handle the original call e Hold Puts the first call on hold and dials the second e Trnsfer Transfers the first party to the second and drops you from the call Press Trnsfer again after dialing to complete the action Confrn Creates a conference call with all parties including you Press Confrn again after dialing to complete the action e End Call Disconnects the first call and dials the second Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5 0 SIP 35 Using Corporate Directory Depending on configuration your phone can provide a corporate directory a directory of corporate contacts that is set up and maintained by your system administrator You can use a corporate directory to place calls to coworkers If you want to Then Dial from a corporate directory
42. relationship between Cisco and any other company 0502R O 2006 Cisco Systems Inc All rights reserved OL 8133 01
43. ret du veere oppmerksom farene forbundet med elektriske kretser kjenne til standardprosedyrer for forhindre ulykker Bruk nummeret i slutten av hver advarsel for finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten TA VARE DISSE INSTRUKSJONENE INSTRUC ES IMPORTANTES DE SEGURANCA Este s mbolo de aviso significa perigo Voc est em uma situac o gue poder ser causadora de les es corporais Antes de iniciar a utilizac o de gualguer eguipamento tenha conhecimento dos perigos envolvidos no manuseio de circuitos el tricos familiarize se com as pr ticas habituais de preven o de acidentes Utilize o n mero da instru o fornecido ao final de cada aviso para localizar sua tradu o nos avisos de seguran a traduzidos que acompanham este dispositivo GUARDE ESTAS INSTRU ES INSTRUCCIONES IMPORTANTES DE SEGURIDAD Este s mbolo de aviso indica peligro Existe riesgo para su integridad f sica Antes de manipular cualquier equipo considere los riesgos de la corriente el ctrica y familiar cese con los procedimientos est ndar de prevenci n de accidentes Al final de cada advertencia encontrar el n mero que le ayudar a encontrar el texto traducido en el apartado de traducciones que a este dispositivo GUARDE ESTAS INSTRUCCIONES 01 8133 01 Getting Started Varning VIKTIGA S KERHETSANVISNINGAR Denna varningssignal signalerar fara Du be
44. s Authorization RMA Number Contact the company from whom you purchased the product If you purchased the product directly from Cisco contact your Cisco Sales and Service Representative Complete the information below and keep it for reference Company product purchased from Company telephone number Product model number Product serial number Maintenance contract number 46 0L 8134 01 Index A Anonymous calls blocking 30 Answer 32 answering calls 22 Auto Answer using 32 Automatic call completion 30 Call 31 call activity area viewing 18 call forwarding 26 configuring from web page 42 Call Hold Ringback 31 call logs erasing 35 viewing and dialing from 35 Call Waiting 31 Caller 30 31 32 caller ID 18 Caller ID Blocking using 30 31 32 caller ID blocking 30 call handling 21 calls answering 22 compared to lines 20 conference features for 27 ending 23 forwarding 26 42 handling multiple 24 holding and resuming 23 multiple parties on 27 muting 24 placing 21 22 selecting 20 transferring 25 viewing 18 Cisco Unified IP Phone adjusting height of 13 connecting 12 description of 15 documentation for 2 feature configuration for 19 20 43 illustration of 15 online help for 19 securing handset rest 13 D device configuration page 39 dialing options for 21 22 directories button description of 16 directory personal 37 Cisco Unified
45. s Book and Fast Dials Or to access phone specific options select a device see below Select a device after logging in After you have logged in to your User Options web pages choose User Options gt Device The Device Configuration page displays If you have multiple devices assigned to you verify that the appropriate device phone model or Extension Mobility profile is selected If necessary choose another device from the Name drop down menu From the Device Configuration page you can access all of the various configuration options available for your phone other pages might not provide access to all options Choose User Options to access User Settings Directory Personal Address Book and Fast Dials Choose toolbar buttons to access phone specific options such as line settings phone service settings and speed dials To return to the Device Configuration page from another page choose User Options gt Device Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5 0 SIP 39 Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in See the Accessing Your User Options Web Pages section on page 39 Setting Up Phone Services on the Web Phone services can include special phone features network data and web based information such as stock guotes and movie listings
46. sel kan veroorzaken Voordat u aan enige apparatuur gaat werken dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico s en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd wilt raadplegen BEWAAR DEZE INSTRUCTIES OL 8133 01 Getting Started Varoitus T RKEIT TURVALLISUUSOHJEITA T m varoitusmerkki merkitsee vaaraa Tilanne voi aiheuttaa ruumiillisia vammoja Ennen kuin k sittelet laitteistoa huomioi s hk piirien k sittelemiseen liittyv t riskit ja tutustu onnettomuuksien yleisiin ehk isytapoihin Turvallisuusvaroitusten k nn kset l ytyv t laitteen mukana toimitettujen k nnettyjen turvallisuusvaroitusten joukosta varoitusten lopussa n kyvien lausuntonumeroiden avulla S ILYT N M OHJEET Attention IMPORTANTES INFORMATIONS DE S CURIT Ce symbole d avertissement indique un danger Vous vous trouvez dans une situation pouvant entra ner des blessures ou des dommages corporels Avant de travailler sur un quipement soyez conscient des dangers li s aux circuits lectriques et familiarisez vous avec les proc dures couramment utilis es pour viter les accidents Pour prendre connaissance des traductions des avertissements figurant dans les consignes de s curit traduites qui accompagnent cet appareil r f rez
47. specified power supply with this product Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered If there is an interruption in the power supply Service and Emergency Calling Service dialing will not function until power is restored In the case of a power failure or disruption you may need to reset or reconfigure eguipment before using the Service or Emergency Calling Service dialing 10 OL 8133 01 Getting Started Using External Devices The following information applies when you use external devices with the Cisco Unified IP Phone Cisco recommends the use of good guality external devices such as headsets that are shielded against unwanted radio freguency RF and audio freguency AF signals Depending on the guality of these devices and their proximity to other devices such as mobile phones or two way radios some audio noise may still occur In these cases Cisco recommends that you take one or more of the following actions e Move the external device away from the source of the RF or AF signals Route the external device cables away from the source of the RF or AF signals e Use shielded cables for the external device or use cables with a better shield and connector e Shorten the length of the external device cable e Apply ferrites or other such devices on the cables for the external device Cisco cannot guarantee the performance of the system because Cisco has
48. te disposal of this product should be handled according to all national laws and regulations A Warning Do not work on the system or connect or disconnect cables during periods of lightning activity Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5 0 SIP 9 A Warning To avoid electric shock do not connect safety extra low voltage SELV circuits to telephone network voltage TNV circuits LAN ports contain SELV circuits and WAN ports contain TNV circuits Some LAN and WAN ports use RJ 45 connectors Use caution when connecting cables A Caution Inline power circuits provide current through the communication cable Use the Cisco provided cable or a minimum 24 AWG communication cable Using an External Power Supply The following warnings apply when you use the external power supply with the Cisco Unified IP Phone A Warning This product relies on the building s installation for short circuit over current protection Ensure that a fuse or circuit breaker no larger than 120 VAC 15A U S 240 VAC 10A international is used on the phase conductors all current carrying conductors A Warning The device is designed to work with TN power systems A Warning The plug socket combination must be accessible at all times because it serves as the main disconnecting device A Warning The power supply must be placed indoors A Caution Only use the Cisco
49. th enabled on your phone Call Forward All takes precedence on incoming calls That is calls will be forwarded and the caller will not hear a busy tone 28 01 8134 01 Advanced Call Handling Advanced Call Handling You can configure your phone for a variety of call preference features Speed Dialing Speed dialing allows you to enter an index number press a button or select a phone screen item to place a call If you want to Then Set up Speed Dials on your phone 1 Press gt Call Preferences gt Speed Dial Lines 2 Scroll to highlight Line 2 3 4 5 or 6 S Note You can configure five speed dial numbers on the Cisco Unified IP Phone 7960G and one speed dial number on the Cisco Unified IP Phone 7940G Press Edit Enter a brief description for the selected speed dial line for New Label Scroll to select New Number line Press Number and enter a number for the selected speed dial line Press Accept if the New Label and New Number are correct Repeat Step 2 through 7 to set a speed dial for another line if available DU e Use speed dial buttons To place a call press speed dial button Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5 0 SIP 29 Using Caller ID Blocking Use the Caller ID Blocking feature to block your phone number from displaying on phones that support caller identification If you want to Then
50. to Features page 18 e Phone lines line buttons e Speed dial numbers speed dial buttons e Phone features 5 Footstand button Allows you to adjust the angle of the phone base 6 Directories button Opens closes the Directories menu Use it Using Call Logs page 35 lt to access call logs and corporate directories 7 Help button Activates the Help menu Entering and Editing Text 0 0 page 19 16 01 8134 01 Overview of Your Phone 8 Settings button Opens closes the Settings menu Use it to Using Phone Settings page 34 configure features and control phone Advanced Call Handling screen contrast and ring sounds page 29 9 Speaker button Toggles the speakerphone on or off Using a Handset Headset and When the speakerphone is on the button Speakerphone page 33 is lit 10 Mute button Toggles the Mute feature on or off When Using Mute page 24 a Mute is on the button is lit 11 Headset button Toggles the headset on or off Using a Handset Headset and Speakerphone page 33 12 Volume button Controls the volume and other settings Using Phone Settings page 34 13 Services button Opens closes the Services menu Customizing Your Phone on the Depending on configuration can provide Web page 39 access to Web based services 14 Messages button Typically auto dials your voice message Accessing Voice Messages service varies by service page 38 15 Navigation button Al
51. toggle headset mode on and off You can use the headset in conjunction with all of the controls on your phone including 222 and Use the speakerphone Press to toggle speakerphone mode or off Many of the actions you can take to dial a number or answer a call will automatically trigger speakerphone mode assuming that the handset is in its cradle and is not lit Switch to the speakerphone or Press or then hang the handset headset from the handset during a call Switch to the handset from the Lift the handset There is no need to push any buttons speakerphone or headset during a call Adjust the volume level for a Press G during a call or after invoking a dial tone call This action adjust the volume for the handset speakerphone or headset depending on which device is in use Press Save to preserve the volume level for future calls Tip Once you enable mute your phone remains muted whether you switch from speaker to handset to headset To cancel Mute press Obtaining Headset Your phone supports four or six wire headset jacks For information about purchasing headsets see the Headset Information section on page 13 Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5 0 SIP 33 Using Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone and other settings Customizing Rings and Message Indicators
52. tomizing Rings and Message Indicators section on page 34 A message waiting icon and text message on your phone screen Listen to your voice messages or access the voice messages menu Press CP Depending on your voice message service doing so either auto dials your voice message service or provides a menu on your phone screen 38 01 8134 01 Customizing Your Phone on the Web Customizing Your Phone on the Web Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company including your personal computer You can use your computer to log in to your Cisco Unified CallManager User Options web pages where you can control features settings and services for your Cisco Unified IP Phone For example you can set up phone line labels from your User Options web pages Accessing Your User Options Web Pages This section describes how to log in and select a phone device If you want to Then do this Log in to your User Options web pages 1 Obtain a User Options URL user ID and default password from your system administrator Open a web browser on your computer enter the URL and log on If prompted to accept security settings click Yes or Install Certificate The Cisco Unified CallManager User Options main web page displays From this page you can choose User Options to access User Settings Directory features a Personal Addres
53. ying 38 voice message service using 38 volume adjusting 34 volume button description of 17 W Waiting 31 warnings safety 2 OL 8134 01 Cisco SYSTEMS Corporate Headguarters European Headguarters Americas Headguarters Asia Pacific Headguarters Cisco Systems Inc Cisco Systems International BV Cisco Systems Inc Cisco Systems Inc 170 West Tasman Drive Haarlerbergpark 170 West Tasman Drive Capital Tower San Jose CA 95134 1706 Haarlerbergweg 13 19 San Jose CA 95134 1706 168 Robinson Road USA 1101 CH Amsterdam USA 22 01 to 29 01 www cisco com The Netherlands www cisco com Singapore 068912 Tel 408 526 4000 www europe cisco com Tel 408 526 7660 www cisco com 800 553 NETS 6387 31020 357 1000 Fax 408 527 0883 Tel 65 6317 7777 Fax 408 526 4100 Fax 31 020 357 1100 Fax 65 6317 7799 Cisco Systems has more than 200 offices in the following countries Addresses phone numbers and fax numbers are listed on the Cisco Web site at www cisco com go offices Argentina Australia Austria Belgium Brazil Bulgaria Canada Chile China PRC Colombia Costa Rica Croatia Czech Republic Denmark Dubai UAE Finland e France Germany Greece Hong Kong SAR Hungary India Indonesia Ireland Israel Italy Japan Korea Luxembourg Malaysia Mexico The Netherlands New Zealand Norway Peru Philippines Poland e Portugal Puerto Rico e Romania Russia Saudi
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