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Cisco Systems 7940 IP Phone User Manual

1. Tip Soft keys point to feature options displayed along the bottom of your LCD screen Soft keys are flexible they change depending on the status of your phone For example you can see one set of soft key options when you pick up the handset and another set when the phone is not in use 78 10182 08 Cisco IP Phone 7960 and 7940 Series User Guide B Chapter1 Introducing Your Cisco IP Phone BE Connecting Your Cisco IP Phone Table 1 1 Cisco IP Phone cable connections CRS232 0 100SW 0 100 PO 1 DC adapter port DC48V 5 Access port 10 100 PC 2 Power supply with AC adapter port plug 6 Handset port 3 Power cable with wall socket plug 7 Headset port 4 Network port 10 100 SW Cisco IP Phone 7960 and 7940 Series User Guide E 78 10182 08 Chapter 1 Introducing Your Cisco IP Phone Auto Registering Your Phone Using TAPS Mi Related Topics e Auto Registering Your Phone Using TAPS page 1 5 e A Road Map to Your Cisco IP Phone page 1 6 e Using the Handset Headset and Speakerphone page 1 12 Auto Registering Your Phone Using TAPS Your administrator may ask you to auto register your Cisco IP Phone using TAPS the Tool for Auto Registered Phones Support TAPS might be used either for a new phone or to replace an existing phone Note Step 1 Step 2 Step 3 Step 4 You should follow this procedure
2. BB How dol access voice mail How do l access voice mail You can access your voice mail easily just using the Messages button on your phone For information about setting up and accessing voice mail refer to the Using Voice Mail section on page 3 21 Related Topics e Using the Feature Buttons page 1 10 How do set speed dials You add modify and delete speed dials on the User Options web page To set up your speed dials refer to the Using Speed Dial section on page 3 12 Related Topics Logging In to the User Options Web Pages page 1 16 e Managing Your Contacts page 5 1 How do list my missed calls You can list the missed calls placed calls and received calls on your phone For more information refer to the Viewing and Dialing from the Phone Logs section on page 3 21 Related Topics e Searching and Dialing from the Phone Directory page 3 23 Cisco IP Phone 7960 and 7940 Series User Guide 2 E 78 10182 08 AppendixA FAQ I don t see a Hold button how do put someone on hold Mi don t see a Hold button how do put someone on hold Some of the features and functions on your phone are accessed through softkeys To put someone on hold refer to the Putting a Call on Hold section on page 3 6 Related Topics e Navigating on Your Phone page 1 11 How do I change the contrast on the phone LCD screen You can make it easier to read the text on your phon
3. use the speakerphone Press the Speaker button and dial the number Cisco IP Phone 7960 and 7940 Series User Guide E 78 10182 08 Chapter3 Placing a Call and Other Basic Phone Tasks Making Telephone Calls Mi Table 3 1 Placing calls on your Cisco IP Phone continued If you want to Then redial the most recently dialed Press the Redial softkey number use speed dial numbers Press a Speed dial button to place a call to the corresponding number See the Using Speed Dial section on page 3 12 for details use a directory Select a number from one of the directories then press the Dial softkey See the Viewing and Dialing from the Phone Logs section on page 3 21 for details dial a Personal Address Book Refer to the Dialing a Personal Address Book Entry section on entry page 5 9 dial a Personal Fast Dial number Refer to the Dialing a Personal Fast Dials Entry section on page 5 20 p Tip If you receive a busy tone or a ring with no answer when you call another extension you can use the Cisco Call Back feature to get an alert when the extension is available See the How to Get Notified When a Busy Line is Available Using Cisco Call Back section on page 3 8 Related Topics e A Road Map to Your Cisco IP Phone page 1 6 Answering a Call page 3 4 e Ending a Call page 3 4 How to Get Notified When a Busy Line is Available Using Cisco Call Back p
4. Answering a Call 3 4 Ending a Call 3 4 Muting a Call 3 5 Putting a Call on Hold 3 6 Transferring a Call to Another Extension 3 7 Redialing the Last Number Dialed 3 8 How to Get Notified When a Busy Line is Available Using Cisco Call Back 3 8 Storing and Retrieving a Call Using Call Park 3 9 Cisco IP Phone 7960 and 7940 Series User Guide 78 10182 08 Contents Mi Answering Calls on Another Extension Using Call Pickup 3 10 How to Pick Up Calls Within Your Group 3 11 How to Pick Up Calls Outside of Your Group 3 11 Using Speed Dial 3 12 Forwarding Calls to Another Extension 3 14 Setting Up Call Forwarding on Your Phone 3 14 Setting Up Call Forwarding When Not at Your Phone 3 15 Canceling Call Forwarding 3 16 Making Conference Calls 3 17 Placing a Conference Call 3 18 Using Meet Me Conferences 3 18 Establishing a Meet Me Conference 3 19 Joining a Meet Me Conference 3 19 Conferencing by Barging in on Established Conversations 3 20 Using Voice Mail 3 21 Viewing and Dialing from the Phone Logs 3 21 Searching and Dialing from the Phone Directory 3 23 CHAPTER 4 Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility Feature 4 1 Logging in to Cisco CallManager Extension Mobility 4 2 Logging Out of Cisco CallManager Extension Mobility 4 4 Changing Your Cisco CallManager Extension Mobility PIN 4 5 Cisco IP Phone 7960 and 7940 Series User Guide 78 10182 08 EN E Contents APPE
5. follow this procedure to change the default language for both your device profile and your User Options web pages To temporarily change the language for the User Options web pages click the View page in drop down list located at the bottom of each web page This changes the language displayed for the current web session The next time that you log on the User Options web pages will display in the default language Before You Begin Log in to the User Options web page For information on the User Options web page and how to access it see the Logging In to the User Options Web Pages section on page 1 16 Procedure From the User Options main menu select your phone or if applicable your Cisco CallManager Extension Mobility device profile from the Select a device to configure drop down list The menu is context sensitive and displays options appropriate for the device or device profile that you have selected The next step depends upon your selection from the Select a device to configure drop down list a If you selected your phone and not a device profile click Change the Locale for these web pages b If you selected a device profile click Change the Locale for your device profile s and these web pages S Note You will not have access to a device profile unless you use the Cisco CallManager Extension Mobility service 78 10182 08 Cisco IP Phone 7960 and 7940 Series User Guide Chapter
6. Conferencing by Barging in on Established Conversations page 3 20 e Establishing a Meet Me Conference page 3 19 Conferencing by Barging in on Established Conversations The Barge feature lets you add yourself to a call in progress on a shared line appearance If the party whose call you barged puts the call on hold puts it in a conference or transfers it you are disconnected from the call Note Step 1 Step 2 Step 3 You cannot be on two barged calls at the same time You cannot put a barged call on hold and resume the call You cannot answer a second line while on a barged call Procedure Select an active call on one of your shared lines Press the Barge softkey The phone creates a conference call and sends a beep tone to all the members of the conference to indicate that the barge occurred and that the conference started To end the conference hang up When you hang up the remaining parties receive a disconnect tone and the original call continues Related Topics e Making Conference Calls page 3 17 e Placing a Conference Call page 3 18 e Using Meet Me Conferences page 3 18 Cisco IP Phone 7960 and 7940 Series User Guide EEN 78 10182 08 Chapter 3 Placing a Call and Other Basic Phone Tasks Using Voice Mail Mi Using Voice Mail Your phone administrator chooses the voice mail system that your phone uses For information on how to use your voice mail system refer to the documentat
7. Phone Connecting Your Cisco IP Phone A Chances are your system administrator or a technician will connect your new Cisco IP Phone to the corporate IP telephony network If that is not the case connecting your phone is easy Follow the steps below Refer to to locate ports on the back of your phone Before You Begin Verify that your system administrator is ready for you to connect your Cisco IP Phone to the network Warning Step 1 Step 2 Be sure to read Appendix B Safety Notices before connecting or using your phone Connect your Cisco IP Phone to the corporate IP telephony network You can do this in one of two ways depending on how your workspace is set up See your system administrator if you are not sure which method to choose e Direct network connection For this method you need at least one available Ethernet port in your workspace Use the Ethernet cable included with your phone to connect the network port on the back of your phone to the Ethernet port in your workspace e Shared network connection Use this method if you have a single Ethernet port in your workspace with your desktop computer already connected to it First disconnect the Ethernet cable from the computer and attach it to the network port on the back of your phone Next use the Ethernet cable included with your phone to connect the access port on the back of your phone to your desktop computer Your Cisco IP Phone now shares a n
8. es Reguladoras que acompanha este dispositivo Advertencia Este s mbolo de aviso significa peligro Existe riesgo para su integridad f sica Antes de manipular cualquier equipo considerar los riesgos que entra a la corriente el ctrica y familiarizarse con los procedimientos est ndar de prevenci n de accidentes Para ver una traducci n de las advertencias que aparecen en esta publicaci n consultar el documento titulado Regulatory Compliance and Safety Information Informaci n sobre seguridad y conformidad con las disposiciones reglamentarias que se acompa a con este dispositivo Varning Denna varningssymbol signalerar fara Du befinner dig i en situation som kan leda till personskada Innan du utf r arbete p n gon utrustning m ste du vara medveten om farorna med elkretsar och k nna till vanligt f rfarande f r att f rebygga skador Se f rklaringar av de varningar som f rkommer i denna publikation i dokumentet Regulatory Compliance and Safety Information Efterr ttelse av f reskrifter och s kerhetsinformation vilket medf ljer denna anordning Cisco IP Phone 7960 and 7940 Series User Guide Ex 78 10182 08 CHAPTER Introducing Your Cisco IP Phone A Cisco IP Phone is a full feature telephone that provides voice communication over the same data network that your computer uses This phone functions much like a traditional analog phone allowing you to place and receive telephone calls It also supports feat
9. harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case users will be required to correct the interference at their own expense The following information is for FCC compliance of Class B devices The equipment described in this manual generates and may radiate radio frequency energy If it is not installed in accordance with Cisco s installation instructions it may cause interference with radio and television reception This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules These specifications are designed to provide reasonable protection against such interference in a residential installation However there is no guarantee that interference will not occur in a particular installation Modifying the equipment without Cisco s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices In that event your right to use the equipment may be limited by FCC regulations and you may be required to correct any interference to radio or television communications at your own expense You can determine whether your equipment is causing interference by turning it off If the interference stops it was probably caused by the Cisco equipment or one of its peripheral devices If the equipment cau
10. only if your phone administrator asks you to Procedure If the phone is not already installed follow the installation instructions available in the Connecting Your Cisco IP Phone section on page 1 2 After you plug the phone into a port the phone automatically registers and displays a number Dial the TAPS extension provided by your system administrator A voice prompt asks you to select the language that you want to use Choose appropriately Dial your personal extension number provided by your system administrator then press the key S Note You may be instructed to enter the complete telephone number including area code 78 10182 08 Cisco IP Phone 7960 and 7940 Series User Guide B Chapter 1 Introducing Your Cisco IP Phone Bl ARoad Map to Your Cisco IP Phone Stepb To confirm enter your personal extension number again followed by the key The phone displays a confirmation message Step6 Hang up the phone The phone resets and displays your extension number Related Topics e Connecting Your Cisco IP Phone page 1 2 e A Road Map to Your Cisco IP Phone page 1 6 e Using the Feature Buttons page 1 10 e Navigating on Your Phone page 1 11 e Using the Handset Headset and Speakerphone page 1 12 A Road Map to Your Cisco IP Phone Refer to the following illustrations and table to identify the buttons and parts on your Cisco IP Phone and to find a description of related feature
11. phone Related Topics e Adjusting the Handset Speakerphone and Headset Volume page 2 1 Customizing Your Phone From the User Options Web Pages S You can use the Cisco CallManager User Options web pages to subscribe to services Services include web based information and special phone features In addition to subscribing to services you can use the Cisco CallManager User Options web pages to e set up call forwarding rules Forwarding Calls to Another Extension page 3 14 change the language in which you view phone information Changing the Language for the Phone LCD Screen page 2 6 specify a policy for the message waiting indicator light on your phone s handset Adjusting the Message Waiting Indicator Light page 2 4 assign speed dial buttons for your Cisco IP Phone Using Speed Dial page 3 12 e manage personal contacts page 4 5 Note If you use the Cisco CallManager Extension Mobility service changes that you make from the User Options web pages are maintained in your device profile 78 10182 08 Cisco IP Phone 7960 and 7940 Series User Guide Chapter 1 Introducing Your Cisco IP Phone BE Customizing Your Phone From the User Options Web Pages You can also get a copy of the documentation available for your phone on the User Options Pages This section covers the following topics Logging In to the User Options Web Pages page 1 16 e Changing the Default Language for
12. site are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0208R Cisco IP Phone 7960 and 7940 Series User Guide Copyright O 2000 2002 Cisco Systems Inc All rights reserved CHAPTER 1 Introducing Your Cisco IP Phone 1 1 Connecting Your Cisco IP Phone 1 2 Auto Registering Your Phone Using TAPS 1 5 A Road Map to Your Cisco IP Phone 1 6 Using the Feature Buttons 1 10 Navigating on Your Phone 1 11 Using the Handset Headset and Speakerphone 1 12 Using the Handset 1 12 Adjusting the Handset Rest 1 12 78 10182 08 Cisco IP Phone 7960 and 7940 Series User Guide gg E Contents Using the Speakerphone 1 14 Using the Headset 1 14 Customizing Your Phone From the User Options Web Pages 1 15 Logging In to the User Options Web Pages 1 16 Changing the Default Language for the User Options Web Pages 1 17 Establishing Cisco IP Phone Services 1 18 Subscribing to Services 1 19 How to Change or End Subscriptions 1 20 CHAPTER 2 Customizing Phone Settings 2 1 Adjusting the Handset Speakerphone and Headset Volume 2 1 Adjusting the Ringer Volume 2 2 Personalizing the Ringer Sound 2 3 Adjusting the Message Waiting Indicator Light 2 4 Changing the LCD Screen Contrast 2 5 Changing the Language for the Phone LCD Screen 2 6 CHAPTER 3 Placing a Call and Other Basic Phone Tasks 3 1 Making Telephone Calls 3 1 Placing a Call 3 2
13. the Resume softkey have multiple calls on hold Use the Navigation button to select the desired call before you press Resume have multiple calls on multiple Press the line button for the line to which you want to switch and lines on hold use the Navigation button to select the desired call Press Resume If you cannot use the Navigation button because only one line displays on your phone s LCD screen press the line button next to the call that you want to resume If your phone opens a new line when you press the line button press the EndCall softkey to return to the desired call Tip If you are using multiple lines to see the phone number for a call you have on hold press the button followed by the line button of the call on hold Related Topics e Placing a Call page 3 2 Answering a Call page 3 4 Ending a Call page 3 4 Muting a Call page 3 5 e Transferring a Call to Another Extension page 3 7 Cisco IP Phone 7960 and 7940 Series User Guide EM 78 10182 08 Chapter3 Placing a Call and Other Basic Phone Tasks Making Telephone Calls Mi Transferring a Call to Another Extension Follow these steps to transfer a call to another phone Procedure Step 1 During a call press the Trnsfer softkey This puts the call on hold Step2 Dial the number or office extension to which you want to transfer the call Step3 When it rings on the other end press Trnsfer again Or when the party answers ann
14. you have the Personal Directory service available on your phone you can enter numbers using that service see the Searching Personal Address Book Entries on Your Phone section on page 5 6 You can also enter numbers into the Personal Address Book on the User Options web pages see the Creating a New Address Book Entry on the Web section on page 5 4 To phone these numbers quickly you can set them up as either speed dials which appear directly on your phone see the Using Speed Dial section on page 3 12 or you can set them up as Fast Dials if the phone service is available to you see the Using Fast Dials section on page 5 12 Related Topics e Managing Your Contacts page 5 1 Cisco IP Phone 7960 and 7940 Series User Guide as E 78 10182 08 AppendixA FAQ I ve used up all my speed dial lines can add more Mi I ve used up all my speed dial lines can add more If you assigned numbers to all of the speed dial buttons on your phone there are two ways to store numbers for fast retrieval e Add a Cisco IP Phone 7914 Expansion Module to your phone and get an additional 14 speed dial lines see Chapter 6 Using the Cisco IP Phone 7914 Expansion Module e Use Fast Dials to store the rest of your phone numbers see the Using Fast Dials section on page 5 12 Related Topics e Managing Your Contacts page 5 1 If cannot answer a call that have forwarded to another number wil
15. you mount your Cisco IP Phone on the wall or use the footstand on the phone you can adjust the handset rest to ensure the receiver will not slip out of the cradle To adjust the handset rest follow the steps and refer to Figure 1 3 Cisco IP Phone 7960 and 7940 Series User Guide EN 78 10182 08 Chapter1 Introducing Your Cisco IP Phone Using the Handset Headset and Speakerphone W Figure 1 3 Using the Handset Rest 1 Set the handset aside and use your thumb and finger to grasp and pull out the square plastic tab in the handset rest 2 Rotate the tab 180 degrees 3 Slide the tab back into the handset rest with the extension protruding from the top of the tab Replace the handset in the rest The tab hooks into a slot in the handset to ensure that the handset will not slip out of the rest Related Topics Using the Handset page 1 12 Cisco IP Phone 7960 and 7940 Series User Guide 78 10182 08 EH Chapter 1 Introducing Your Cisco IP Phone Bl Using the Handset Headset and Speakerphone Using the Speakerphone You can use the speakerphone in conjunction with all of the features on your Cisco IP Phone To place and answer calls using the speakerphone press the Speaker button To switch from speakerphone to handset during a call simply lift the handset Related Topics e Adjusting the Handset Speakerphone and Headset Volume page 2 1 Using the Headset A You can use
16. 1 Introducing Your Cisco IP Phone BE Customizing Your Phone From the User Options Web Pages Step 3 Step 4 Select the language that you want to use as the default language from the User Locale drop down list and click Update The language that you have selected now serves as the default language for each of the User Options web pages in the current web session and in future sessions If you use Cisco CallManager Extension Mobility the default language will display on the LCD screen the next time you log on to a Cisco IP Phone When you are finished click Return to the Menu or Log Off at the bottom of the page Related Topics e Changing the Language for the Phone LCD Screen page 2 6 Logging In to the User Options Web Pages page 1 16 Establishing Cisco IP Phone Services page 1 18 Establishing Cisco IP Phone Services You can access information services such as weather stock quotes and other services available at your company using your Cisco IP Phone s LCD display Before accessing these services on your phone your system administrator must customize them and make them available to you Additionally you must subscribe to the services that you want to appear on your phone To view services that you have subscribed to press the Services button on your Cisco IP Phone Use the Navigation button to select the desired service then press the Select softkey to display information about that service When you are f
17. 4 e Setting Up Call Forwarding When Not at Your Phone page 3 15 e Canceling Call Forwarding page 3 16 Setting Up Call Forwarding When Not at Your Phone If you are away from your phone use the Cisco CallManager User Options web pages to set up call forwarding Before You Begin Log in to the User Options web page For information on the User Options web page and how to access it see the Logging In to the User Options Web Pages section on page 1 16 78 10182 08 Cisco IP Phone 7960 and 7940 Series User Guide Al Chapter3 Placing a Call and Other Basic Phone Tasks M Forwarding Calls to Another Extension Procedure Step1 From the User Options web page click Forward all calls to a different number The Forward Your Calls page appears Step2 Check the check box next to the line from which you want your incoming calls forwarded Step3 Choose where to send calls To send calls directly to voice mail and not ring your phone choose Voice Mail To send calls to a specific number choose this number and enter the phone number or extension in the box provided Be sure to enter the number exactly as you would if you were to call that number For example enter an access code such as 9 or the area code if necessary Your system administrator might restrict the call forwarding feature to numbers within your company Step4 Click Update Related Topics e Forwarding Calls to Another Extension page 3 14 e
18. 4 e Ending a Call page 3 4 Cisco IP Phone 7960 and 7940 Series User Guide EG 78 10182 08 Chapter3 Placing a Call and Other Basic Phone Tasks Making Telephone Calls Mi e Putting a Call on Hold page 3 6 e Redialing the Last Number Dialed page 3 8 How to Pick Up Calls Within Your Group Call pickup allows you to pick up incoming calls within your own group A group in this sense is any consolidation of Cisco IP Phone extensions as defined by your system administrator For example your group might contain co workers in neighboring offices or cubes Activate call pickup so that an incoming call delivered to another extension in your group rings on your extension Procedure Step 1 Press any available line button on your Cisco IP Phone Step2 Press the PickUp softkey The call now rings on your phone Step3 Answer the incoming call Tip If there is more than one incoming call involved when you activate call pickup the first unanswered call will ring at your phone Related Topics e Storing and Retrieving a Call Using Call Park page 3 9 e How to Pick Up Calls Outside of Your Group page 3 11 How to Pick Up Calls Outside of Your Group Group call pickup allows you to pick up incoming calls within your own group or in other groups A group might contain co workers in neighboring offices or cubes You must dial the appropriate call pickup group number when using this feature A call pickup group n
19. Cisco SYSTEMS Cisco IP Phone 7960 and 7940 Series User Guide Corporate Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Customer Order Number DOC 7810182 Text Part Number 78 10182 08 WS THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY The following information is for FCC compliance of Class A devices This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause
20. EQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES CCIP the Cisco Arrow logo the Cisco Powered Network mark the Cisco Systems Verified logo Cisco Unity Follow Me Browsing FormShare iQ Breakthrough iQ Expertise iQ FastTrack the iQ Logo iQ Net Readiness Scorecard Networking Academy ScriptShare SMARTnet TransPath and Voice LAN are trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn Discover All That s Possible The Fastest Way to Increase Your Internet Quotient and iQuick Study are service marks of Cisco Systems Inc and Aironet ASIST BPX Catalyst CCDA CCDP CCIE CCNA CCNP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS the Cisco IOS logo Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Empowering the Internet Generation Enterprise Solver EtherChannel EtherSwitch Fast Step GigaStack Internet Quotient IOS IP TV LightStream MGX MICA the Networkers logo Network Registrar Packet PIX Post Routing Pre Routing RateMUX Registrar SlideCast StrataView Plus Stratm SwitchProbe TeleRouter and VCO are registered trademarks of Cisco Systems Inc and or its affiliates in the U S and certain other countries All other trademarks mentioned in this document or Web
21. NDIX A FAQ A 1 How do access voice mail A 2 How do set speed dials A 2 How do list my missed calls A 2 don t see a Hold button how do put someone on hold A 3 How do change the contrast on the phone LCD screen A 3 Cisco IP Phone 7960 and 7940 Series User Guide EN 78 10182 08 Contents Mi How do change the settings for my Cisco CallManager Extension Mobility line A 3 How do forward calls A 4 How do store numbers of friends and colleagues that want to call often A 4 I ve used up all my speed dial lines can add more A 5 If cannot answer a call that have forwarded to another number will the call get re routed to my voice mail system A 5 Can use call forwarding to send my calls directly to voice mail without ringing my desk top phone A 6 Why don t get a dial tone after dialing an access code A 6 Cisco IP Phone 7960 and 7940 Series User Guide 78 10182 08 mm Preface BE Document Conventions Aviso Este s mbolo de aviso indica perigo Encontra se numa situac o que Ihe poder causar danos f sicos Antes de comecar a trabalhar com qualquer equipamento familiarize se com os perigos relacionados com circuitos el ctricos e com quaisquer pr ticas comuns que possam prevenir poss veis acidentes Para ver as traduc es dos avisos que constam desta publicac o consulte o documento Regulatory Compliance and Safety Information Informac o de Seguranca e Disposic
22. Phone 7960 and 7940 Series User Guide ELS 78 10182 08 Chapter 3 Placing a Call and Other Basic Phone Tasks Making Conference Calls Mi Establishing a Meet Me Conference Step 1 Step 2 Step 3 Step 4 Follow these steps to establish a Meet Me conference call Before You Begin Contact your system administrator for the necessary Meet Me conference number or numbers Procedure Press the more softkey twice to display the Meet Me tab Press the Meet Me softkey Dial the Meet Me conference number Follow the voice instructions to establish the Meet Me conference Related Topics e Making Conference Calls page 3 17 e Placing a Conference Call page 3 18 Using Meet Me Conferences page 3 18 e Conferencing by Barging in on Established Conversations page 3 20 e Joining a Meet Me Conference page 3 19 Joining a Meet Me Conference To join a Meet Me conference simply dial the Meet Me conference number provided by the Meet Me conference initiator You are connected to the conference once the conference initiator has dialed in and established the conference You do not need to press the Meet Me softkey on your Cisco IP Phone Related Topics e Making Conference Calls page 3 17 e Placing a Conference Call page 3 18 78 10182 08 Cisco IP Phone 7960 and 7940 Series User Guide Al Chapter3 Placing a Call and Other Basic Phone Tasks M Making Conference Calls e Using Meet Me Conferences page 3 18 e
23. Setting Up Call Forwarding on Your Phone page 3 14 e Canceling Call Forwarding page 3 16 Canceling Call Forwarding You can cancel call forwarding from either your phone or on the web To cancel call forwarding from your phone press the CFwAII softkey To cancel call forwarding when you are away from your phone perform the following procedure Cisco IP Phone 7960 and 7940 Series User Guide EG 78 10182 08 Chapter 3 Placing a Call and Other Basic Phone Tasks Making Conference Calls Mi Before You Begin Log in to the User Options web page For information on the User Options web page and how to access it see the Logging In to the User Options Web Pages section on page 1 16 Procedure From the User Options web page click Forward all calls to a different number The Forward Your Calls page appears Clear the checkbox next to the line for which you want to cancel call forwarding Click Update Related Topics e Forwarding Calls to Another Extension page 3 14 e Setting Up Call Forwarding on Your Phone page 3 14 e Setting Up Call Forwarding When Not at Your Phone page 3 15 Making Conference Calls Your Cisco IP Phone supports conference calls enabling you to talk with multiple parties at the same time When you are on a conference call you can use regular phone features such as Mute Hold Transfer and speakerphone This section covers the following topics e Placing a Conference Call page 3 18
24. X Safety Notices Read the following safety notices before installing or using your Cisco IP Phone These safety notices apply to phones in the Cisco IP Phone 7960 and 7940 series Warning A This warning symbol means danger You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents Warning A Read the installation instructions before you connect the system to its power source Warning A Ultimate disposal of this product should be handled according to all national laws and regulations Warning A The plug socket combination must be accessible at all times because it serves as the main disconnecting device Warning Do not work on the system or connect or disconnect cables during periods of lightning activity 78 10182 08 Cisco IP Phone 7960 and 7940 Series User Guide H
25. age 3 8 e Redialing the Last Number Dialed page 3 8 Using Speed Dial page 3 12 e Making Conference Calls page 3 17 Cisco IP Phone 7960 and 7940 Series User Guide 78 10182 08 E Chapter3 Placing a Call and Other Basic Phone Tasks B Making Telephone Calls Answering a Call Table 3 2 lists ways to answer an incoming call Table 3 2 Answering a Call If you want to Then use the handset Lift the handset use a headset If the Headset button is not lit then press it islit then press the Answer softkey or the line button of the incoming call use the speakerphone Press the Answer softkey or the Speaker button use the AutoAnswer feature The phone will automatically answer the call when your phone receives it if your administrator turned AutoAnswer on for your extension Related Topics e Placing a Call page 3 2 Ending a Call page 3 4 Muting a Call page 3 5 e Putting a Call on Hold page 3 6 e Answering Calls on Another Extension Using Call Pickup page 3 10 Ending a Call Table 3 3 lists ways to end a call Table 3 3 Ending a Call If you are using Then the handset Hang up the handset Cisco IP Phone 7960 and 7940 Series User Guide EI 78 10182 08 Chapter3 Placing a Call and Other Basic Phone Tasks Making Telephone Calls Mi Table 3 3 Ending a Call continued If you are using Then a headset Press the Headset b
26. at Your Phone page 3 15 e Canceling Call Forwarding page 3 16 Setting Up Call Forwarding on Your Phone Follow these steps to set up call forwarding on your phone Procedure Step 1 Press the CFwdAll softkey You should hear two beeps Step2 Enter the number to which you want to forward all of your calls exactly as you would if you were placing a call to that number Cisco IP Phone 7960 and 7940 Series User Guide ELS 78 10182 08 Chapter 3 Placing a Call and Other Basic Phone Tasks Step 3 Forwarding Calls to Another Extension Mi For example enter an access code such as 9 or the area code if necessary Your system administrator might restrict the call forwarding feature to numbers within your company After you enter the number an animated phone icon with a flashing right arrow appears in the upper right corner of the LCD screen The LCD screen also displays a message confirming the number or extension to which your calls are being forwarded To cancel call forwarding press the CFwdAll softkey Tips e To set up call forwarding when not at your phone see the Setting Up Call Forwarding When Not at Your Phone section on page 3 15 e To use call forwarding to send all of your incoming calls directly to your voice mail without causing your desk phone to ring see the Setting Up Call Forwarding When Not at Your Phone section on page 3 15 Related Topics e Forwarding Calls to Another Extension page 3 1
27. bottom of the page Cisco IP Phone 7960 and 7940 Series User Guide EI 78 10182 08 Chapter2 Customizing Phone Settings Changing the Language for the Phone LCD Screen Mi Related Topics Changing the LCD Screen Contrast page 2 5 Changing the Default Language for the User Options Web Pages page 1 17 Cisco IP Phone 7960 and 7940 Series User Guide 78 10182 08 EN Chapter2 Customizing Phone Settings BE Changing the Language for the Phone LCD Screen Cisco IP Phone 7960 and 7940 Series User Guide EM 78 10182 08 CHAPTER Placing a Call and Other Basic Phone Tasks Basic phone tasks include placing receiving and forwarding calls The following sections describe how to perform these basic tasks on your Cisco IP Phone Making Telephone Calls page 3 1 e Using Speed Dial page 3 12 e Forwarding Calls to Another Extension page 3 14 e Making Conference Calls page 3 17 e Using Voice Mail page 3 21 e Viewing and Dialing from the Phone Logs page 3 21 e Searching and Dialing from the Phone Directory page 3 23 A Caution Using a cell or mobile phone in close proximity to a Cisco IP Phone might cause interference Making Telephone Calls These sections describe how you can place answer or otherwise manage a telephone call e Placing a Call page 3 2 e Answering a Call page 3 4 Cisco IP Phone 7960 and 7940 Series User Guide 78 10182 08 EN Chapter3 Placing a Call and Ot
28. d dial buttons and to display the corresponding text on your phone s LCD screen Your LCD screen s and lighted buttons will reset When you are finished click Return to the Menu or Log Off at the bottom of the page S Note If your phone uses Cisco CallManager Extension Mobility you will need to log out and back in to the extension mobility service on your phone before the changes take effect 78 10182 08 Cisco IP Phone 7960 and 7940 Series User Guide Al Chapter3 Placing a Call and Other Basic Phone Tasks M Forwarding Calls to Another Extension Related Topics e Using Fast Dials page 5 12 e Making Telephone Calls page 3 1 Forwarding Calls to Another Extension Call forwarding allows you to redirect all incoming calls from your Cisco IP Phone to another number Use call forwarding to e Send incoming calls to another number where you can answer the calls for example if you are going to be working in an alternate office e Send incoming calls directly to voice mail Your desk phone does not ring when calls are routed to your voice mail through the call forwarding feature Call forwarding can send your calls to another IP Phone or to a traditional analog phone If there is no answer at the forwarded number either a person or voice mail the call will be sent back to your voice mail system Related Topics e Setting Up Call Forwarding on Your Phone page 3 14 e Setting Up Call Forwarding When Not
29. e LCD screen by adjusting the contrast To adjust the contrast refer to the Changing the LCD Screen Contrast section on page 2 5 Related Topics e Customizing Phone Settings page 2 1 How do change the settings for my Cisco CallManager Extension Mobility line You change the settings for your Cisco CallManager Extension Mobility line the same way that you change them for a regular line When you want to change any settings that are in the User Options web page make sure to select the device profile for your extension mobility extension The Cisco CallManager Extension Mobility device profile usually has identifying text in the name such as EM Cisco IP Phone 7960 and 7940 Series User Guide 78 10182 08 EH AppendixA FAQ BB How do forward calls Related Topics e Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility Feature page 4 1 How do forward calls You can forward calls either from your phone or from the User Options web page You can either forward calls to another extension or to voice mail For more information refer to the Forwarding Calls to Another Extension section on page 3 14 Related Topics Logging In to the User Options Web Pages page 1 16 How do store numbers of friends and colleagues that want to call often You can store the numbers of other people easily using either the phone or the User Options web pages If
30. e Using Meet Me Conferences page 3 18 e Conferencing by Barging in on Established Conversations page 3 20 78 10182 08 Cisco IP Phone 7960 and 7940 Series User Guide Al Chapter3 Placing a Call and Other Basic Phone Tasks M Making Conference Calls Placing a Conference Call Follow these steps to turn a call into a conference call Procedure Step 1 During a call press the more softkey and then the Confrn softkey Doing so automatically activates a new line and puts the first party on hold Step2 Place a call to another number or extension Step3 When the call connects press Confrn again to add the new party to the conference call Repeat these steps to add parties to the conference call Once the conference call initiator disconnects no additional parties can be added You can drop the last party added by pressing the RmLstC softkey Related Topics e Making Conference Calls page 3 17 e Using Meet Me Conferences page 3 18 e Conferencing by Barging in on Established Conversations page 3 20 Using Meet Me Conferences Your Cisco IP Phone supports Meet Me conferences A Meet Me conference allows other callers to dial into the conference call A Meet Me conference requires a special conference number which is pre configured for this purpose by your system administrator This section covers these topics e Establishing a Meet Me Conference page 3 19 e Joining a Meet Me Conference page 3 19 Cisco IP
31. een contrast Directories button Displays various directories on your phone s LCD screen including missed received and placed calls You can use each of these directories to locate phone numbers and you can dial those numbers from the directories For more information see the Viewing and Dialing from the Phone Logs section on page 3 21 and the Searching and Dialing from the Phone Directory section on page 3 23 button Displays helpful information about buttons and features For help with A specific button or softkey Press the button once then press the button or softkey to display information about that button or key A specific feature First press the Directories Settings or Services buttons to display a list of available features Use the Navigation button to scroll through the list and select a feature Press the button twice quickly to display information about the selected feature The button feature itself Press the button twice quickly without first selecting a feature This brings up help about using the button Viewing network statistics about a call you are actively on Press the button twice quickly during the call Related Topics A Road Map to Your Cisco IP Phone page 1 6 Navigating on Your Phone page 1 11 Cisco IP Phone 7960 and 7940 Series User Guide 110 E 78 10182 08 Chapter 1 Introducing Your Cisco IP Phone Navigating on Your Phone Mi Per
32. ess the Dial softkey Step4 Press the Exit softkey twice to exit the Directory menu Related Topics e Searching and Dialing from the Phone Directory page 3 23 e Making Telephone Calls page 3 1 Using Fast Dials page 5 12 Cisco IP Phone 7960 and 7940 Series User Guide EN 78 10182 08 Chapter 3 Placing a Call and Other Basic Phone Tasks Searching and Dialing from the Phone Directory Mi Searching and Dialing from the Phone Directory Step 1 Step 2 Step 3 Step 4 Step 5 Your phone may come configured with a corporate or local phone directory This directory is searchable and allows you to find and dial phone numbers of colleagues easily Follow these steps to view or dial from a directory in your company Procedure Press the Directories button Use the Navigation button to select the desired directory from the Directories menu then press the Select softkey Enter search criteria to retrieve a record see the Navigating on Your Phone section on page 1 11 for information on entering characters into your phone To place a call from any directory use the Navigation button to select the record then press the Dial softkey S Note You might need to use the EditDial softkey to add digits to the front of the number For example if the call was from an outside long distance caller you might need to add the digits 9 1 to the front of the number Then press the Dial softkey Pr
33. ess the Exit softkey twice to exit the Directory menu Related Topics e Viewing and Dialing from the Phone Logs page 3 21 e Making Telephone Calls page 3 1 Using Fast Dials page 5 12 78 10182 08 Cisco IP Phone 7960 and 7940 Series User Guide Chapter6 Using the Cisco IP Phone 7914 Expansion Module BB How to Get More Information Cisco IP Phone 7960 and 7940 Series User Guide EN 78 10182 08 APPENDIX FAQ This Frequently Asked Questions section contains the following information How do I access voice mail page A 2 How do I set speed dials page A 2 How do I list my missed calls page A 2 I don t see a Hold button how do I put someone on hold page A 3 How do I change the contrast on the phone LCD screen page A 3 How do I change the settings for my Cisco CallManager Extension Mobility line page A 3 How do I forward calls page A 4 How do I store numbers of friends and colleagues that I want to call often page A 4 I ve used up all my speed dial lines can I add more page A 5 If I cannot answer a call that I have forwarded to another number will the call get re routed to my voice mail system page A 5 Can I use call forwarding to send my calls directly to voice mail without ringing my desk top phone page A 6 Why don t I get a dial tone after dialing an access code page A 6 78 10182 08 Cisco IP Phone 7960 and 7940 Series User Guide Al AppendixA FAQ
34. etwork connection with your computer Connect the handset to the handset port Ensure that the end of the cord with the longer uncoiled section is connected to the body of the phone Cisco IP Phone 7960 and 7940 Series User Guide EN 78 10182 08 Chapter 1 Introducing Your Cisco IP Phone Step 3 Step 4 Step 5 Connecting Your Cisco IP Phone Mi If your system administrator delivered your Cisco IP Phone with a power supply connect the power supply plug to the DC48V AC adapter port on the back of the phone If your system administrator delivered your phone without a power supply your phone probably receives power through the Ethernet connection Use the power cable to connect the power supply to a standard power outlet in your workspace To adjust the footstand height release the footstand by pressing the footstand adjustment knob and gently pull the footstand away from the body of the phone See the Adjusting the Handset Rest section on page 1 12 for information on adjusting the handset rest to make sure the receiver will sit securely in the cradle Once you connect the Cisco IP Phone to its power source a start up process begins After several minutes the phone s LCD screen displays a neutral ready screen The details on your screen might vary but a ready screen typically displays the date and time your extension number and available soft keys Startup is complete and your phone is ready to use
35. ey Press the key one or more times to display a particular letter For example press the 2 key one time for a twice quickly for b and three times quickly for c After you pause the cursor automatically advances to allow you to enter the next letter Press the lt lt softkey if you make a mistake 78 10182 08 Cisco IP Phone 7960 and 7940 Series User Guide Chapter 1 Introducing Your Cisco IP Phone Bl Using the Handset Headset and Speakerphone Related Topics e A Road Map to Your Cisco IP Phone page 1 6 e Using the Feature Buttons page 1 10 Using the Handset Headset and Speakerphone Your Cisco IP Phone works with a handset headset or speakerphone For information on using each of these refer to the following sections e Using the Handset page 1 12 e Adjusting the Handset Rest page 1 12 e Using the Speakerphone page 1 14 Using the Headset page 1 14 Using the Handset The handset on your Cisco IP Phone functions in the same way as a handset on a traditional phone To place and answer calls with the handset simply lift the handset To hang up place the handset back in its cradle Toswitch from the handset to the speakerphone press the Speaker button on the front of your phone during a call then hang up the handset Related Topics e Adjusting the Handset Rest page 1 12 e Adjusting the Handset Speakerphone and Headset Volume page 2 1 Adjusting the Handset Rest If
36. hange Your Message Waiting Lamp Policy page appears Click the drop down list that corresponds to the line that you want to change Choose Use System Policy Always light or Never light Click Update When you are finished click Return to the Menu or Log Off at the bottom of the page Related Topics e Using Voice Mail page 3 21 Cisco IP Phone 7960 and 7940 Series User Guide EM 78 10182 08 Chapter 2 Customizing Phone Settings Changing the LCD Screen Contrast Mi Changing the LCD Screen Contrast To improve the readability of the LCD screen follow these steps to adjust the contrast Procedure Step1 Press the Settings button Step2 From the Settings menu use the Navigation button to select Contrast Step3 Perform one of the following e To set the desired contrast level press the Up or Down softkeys or the Volume buttons e Torestore your previously saved contrast setting press the more softkey and then the Restore softkey e To restore the factory default contrast setting press the more softkey and then the Factory softkey Step4 Press the OK softkey to accept and save your changes Related Topics e Adjusting the Handset Speakerphone and Headset Volume page 2 1 e Adjusting the Ringer Volume page 2 2 e Personalizing the Ringer Sound page 2 3 e Adjusting the Message Waiting Indicator Light page 2 4 Cisco IP Phone 7960 and 7940 Series User Guide 78 10182 08 m Chapter2 Customiz
37. her Basic Phone Tasks B Making Telephone Calls e Ending a Call page 3 4 e Muting a Call page 3 5 e Putting a Call on Hold page 3 6 e Transferring a Call to Another Extension page 3 7 e Redialing the Last Number Dialed page 3 8 e How to Get Notified When a Busy Line is Available Using Cisco Call Back page 3 8 e Storing and Retrieving a Call Using Call Park page 3 9 e Answering Calls on Another Extension Using Call Pickup page 3 10 Placing a Call Table 3 1 lists the different ways you can place a call with your Cisco IP Phone Table 3 1 Placing calls on your Cisco IP Phone If you want to Then use the receiver Lift the handset and dial the number dial from one of your multiple lines Press the line button that corresponds with your extension and dial the number that you want to reach make a new call on the current line Press the NewCall softkey and dial the number dial with the phone on hook From the main screen dial the number and press the Dial softkey The phone will not produce a dial tone until after you press the Dial softkey You can also press a line button the Headset button the Speaker button or lift the receiver to place the call Note If you are dialing with the phone on hook you cannot use or as the leading digit If you need to use these keys dial with the phone off hook use a headset Press the Headset button and dial the number
38. ification if the called party has forwarded all calls to another extension Step2 Press the Exit softkey to close the confirmation screen or press the Cancel softkey to cancel the call back notification Cisco IP Phone 7960 and 7940 Series User Guide EM 78 10182 08 Chapter 3 Placing a Call and Other Basic Phone Tasks Making Telephone Calls Mi To verify the status of the call back notification press the CallBack softkey while your phone is idle A confirmation message displays Press the Exit softkey to close the confirmation screen or press the Cancel softkey to cancel call back notification When the extension you called is available to receive a call you receive an audio and visual alert from your phone Press Dial to dial the number Related Topics e Placing a Call page 3 2 e Answering a Call page 3 4 e Ending a Call page 3 4 e Redialing the Last Number Dialed page 3 8 Storing and Retrieving a Call Using Call Park Park a call when you want to store the call before retrieving it from another phone in the Cisco CallManager system for example a phone in someone else s office or in a conference room Call park numbers are pre configured for this purpose by your system administrator Procedure During an active call press the more softkey until you see the Park tab Press Park The LCD screen displays the special call park number at which the call is stored If the screen does not display a ca
39. ing Phone Settings M Changing the Language for the Phone LCD Screen Changing the Language for the Phone LCD Screen S Use this procedure to change the default language in which information is displayed on the Cisco IP Phone s LCD screen Note Step 1 Step 2 Step 3 Step 4 If you use the Cisco CallManager Extension Mobility service follow the procedure described in the Changing the Default Language for the User Options Web Pages section on page 1 17 This procedure allows you to change the default language for your device profile Before You Begin Log in to the User Options web page For information on the User Options web page and how to access it see the Logging In to the User Options Web Pages section on page 1 16 Procedure From the User Options main menu select your phone from the Select a device to configure drop down list Click Change the Locale for this phone The Select a User Locale for your Phone page appears Select the language that you want to use as the default language from the User Locale for this phone drop down list and click Update The language that you have selected now serves as the default language for your Cisco IP Phone LCD screen If you change the default language for your phone s LCD screen while you are on an active call the phone waits for you to end the call before updating the LCD screen When you are finished click Return to the Menu or Log Off at the
40. ing the Handset Speakerphone and Headset Volume page 2 1 e Personalizing the Ringer Sound page 2 3 Changing the LCD Screen Contrast page 2 5 Cisco IP Phone 7960 and 7940 Series User Guide E 78 10182 08 Chapter 2 Customizing Phone Settings Personalizing the Ringer Sound Mi Personalizing the Ringer Sound Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 You can change the sound your phone makes when it rings to suit your tastes and to help you differentiate between your phone ringing and another nearby phone or to differentiate between different lines on your own phone Follow these steps to change the sound used by the ringer Procedure Press the Settings button From the Settings menu use the Navigation button to select Ring Type and press the Select softkey If you have multiple lines use the Navigation button to scroll through the list of your lines When you find the line you want to configure press the Select softkey S Note You can only use six different ring tones on your phone If you have more than six lines some of your lines must share a ring tone Use the Navigation button to scroll through the list of ring types and press the Play softkey to hear the selected ring type When you find the ring you want press the Select softkey to check the corresponding check box To set the ring tone back to the default ring tone select Default from the list Press the OK
41. inished press the services button to exit the Services menu You can subscribe to the same service multiple times and give each instance of the same service a unique name For example if you want to subscribe to a weather service for several regions you can rename each version The following topics describe how to establish services with the User Options web pages e Subscribing to Services page 1 19 e Howto Change or End Subscriptions page 1 20 Cisco IP Phone 7960 and 7940 Series User Guide Er 78 10182 08 Chapter 1 Introducing Your Cisco IP Phone Customizing Your Phone From the User Options Web Pages Mi Related Topics Logging In to the User Options Web Pages page 1 16 Changing the Default Language for the User Options Web Pages page 1 17 Subscribing to Services Step 1 Step 2 Step 3 Step 4 Step 5 Follow these steps to subscribe to services Before You Begin Log in to the User Options web page For information on the User Options web page and how to access it see the Logging In to the User Options Web Pages section on page 1 16 Procedure From the User Options main menu click Configure your Cisco IP Phone Services The Subscribe Unsubscribe IP Phone Services page appears Select the service you want to add to your phone from the Available Services drop down list Click Continue Enter any required information For example if the service is movie times you might
42. ion that came with it For example if your administrator configured your phone system to work with Cisco Unity you would refer to the Cisco Unity documentation about working with your voice mail Your Cisco IP Phone indicates that you have one or more new voice mail messages by providing the following cues e The red light on your handset remains lit This indicator can vary depending on the how the message waiting indicator lamp is configured See the Adjusting the Message Waiting Indicator Light section on page 2 4 e A flashing envelope icon displays next to the appropriate line appearance on the LCD screen e A text message on the LCD screen displays To set up voice mail press the Messages button on your Cisco IP Phone and follow the voice instructions Your system administrator will provide you with a default password For security reasons you should change your default password as soon as possible To access voice mail press the Messages button and follow the voice instructions Related Topics e A Road Map to Your Cisco IP Phone page 1 6 e Using the Feature Buttons page 1 10 Viewing and Dialing from the Phone Logs If your phone display indicates that you have missed calls you can use the Missed Calls option on the Directory menu to view your call history and to call back the person whose call you missed Likewise you can view call histories and place calls from the Received Calls and Placed Calls directorie
43. l the call get re routed to my voice mail system Yes as long as the forwarded call is not picked up by a person or a mechanical answering machine Although call forwarding sends an incoming call intended for your Cisco IP Phone to another number your Cisco IP Phone does not relinquish the forwarded call unless the call is answered in other words picked up by a person or a mechanical answering machine Your Cisco IP Phone considers a forwarded call unanswered after a certain number of rings Unanswered forwarded calls are redirected to your voice mail system if one is available Related Topics Using Voice Mail page 3 21 Cisco IP Phone 7960 and 7940 Series User Guide 78 10182 08 Em AppendixA FAQ BE Can use call forwarding to send my calls directly to voice mail without ringing my desk top phone Can use call forwarding to send my calls directly to voice mail without ringing my desk top phone Yes Follow the procedure in the Setting Up Call Forwarding on Your Phone section on page 3 14 and choose the Voice Mail option Related Topics e Using Voice Mail page 3 21 Why don t get a dial tone after dialing an access code If you use an access code such as 9 to make external calls your Cisco IP Phone might not make a dial tone Continue dialing your call Related Topics e Making Telephone Calls page 3 1 Cisco IP Phone 7960 and 7940 Series User Guide PAS E 78 10182 08 A APPENDI
44. ll park number the call park feature is not available to you Make a note of the call park number then hang up The call is parked at that number allowing you to retrieve it from another phone 78 10182 08 Cisco IP Phone 7960 and 7940 Series User Guide Chapter3 Placing a Call and Other Basic Phone Tasks B Making Telephone Calls Step4 To retrieve the parked call from any phone in the Cisco CallManager system dial the call park number at which the call is parked S Note You have a limited amount of time to retrieve the parked call before it reverts to ringing at its original destination See your system administrator for this time limit Related Topics e Placing a Call page 3 2 e Answering a Call page 3 4 e Ending a Call page 3 4 e Transferring a Call to Another Extension page 3 7 Answering Calls on Another Extension Using Call Pickup You can answer an incoming call that is ringing on a telephone extension other than your own by using the call pickup feature There are two types of call pickup available on the Cisco IP Phone as described in these topics e How to Pick Up Calls Within Your Group page 3 11 How to Pick Up Calls Outside of Your Group page 3 11 Note Call pickup and group call pickup are optional features configured by your system administrator your phone does not support these features by default Related Topics e Placing a Call page 3 2 e Answering a Call page 3
45. n see the Navigating on Your 3 Phone section on page 1 11 16 Dial pad Works exactly like the dial pad on a traditional telephone 17 Softkeys Enable you to engage any of the functions displayed on the corresponding LCD screen tabs Softkeys point to feature options displayed along the bottom of your LCD screen Softkeys change depending on the status of your phone For example you can see one set of softkey options when you pick up the handset and another set when the phone 1s not in use Related Topics Using the Feature Buttons page 1 10 Navigating on Your Phone page 1 11 78 10182 08 Cisco IP Phone 7960 and 7940 Series User Guide B Chapter 1 Introducing Your Cisco IP Phone M Using the Feature Buttons Using the Feature Buttons Your Cisco IP Phone has five feature buttons Services button Displays services on your phone s LCD screen These are services to which you have already subscribed using the Cisco CallManager User Options web pages Your system administrator determines the services that are available to you For more information see the Establishing Cisco IP Phone Services section on page 1 18 Messages button Provides access to your voice mail message system For more information see the Using Voice Mail section on page 3 21 Settings button Displays network settings on your phone s LCD screen plus options for adjusting your phone s ringer sound and LCD scr
46. need to enter your zip code to enable the service to display movies in your location When you are done click Subscribe to save your settings To restore your previous settings click Back S Note If your phone uses Cisco CallManager Extension Mobility you will need to log out and then log back in to the extension mobility service on your IP Phone before the changes take effect 78 10182 08 Cisco IP Phone 7960 and 7940 Series User Guide Chapter 1 Introducing Your Cisco IP Phone BE Customizing Your Phone From the User Options Web Pages Step 6 To subscribe to another service click New Subscription in the Subscribed Services pane To exit click Return to the Menu or Log Off at the bottom of the page Related Topics e Establishing Cisco IP Phone Services page 1 18 e How to Change or End Subscriptions page 1 20 How to Change or End Subscriptions You can change or end your current subscriptions at any time To do so follow these steps Before You Begin Log in to the User Options web page For information on the User Options web page and how to access it see the Logging In to the User Options Web Pages section on page 1 16 Procedure Step1 From the User Options main menu click Configure your Cisco IP Phone Services The Subscribe Unsubscribe IP Phone Services page appears Step2 Inthe Your Subscribed Services pane click on the service that you want to change or end Step3 If y
47. ns section on page 1 10 8 Settings button Provides access to phone settings such as contrast and ring EM sound network configuration and status information see the Using the Feature Buttons section on page 1 10 9 Speaker button Toggles the speaker on or off 10 Mute button Toggles the mute on or off 11 Headset button Toggles the headset on or off 9 For more information on working with the headset refer to the Using the Headset section on page 1 14 H Cisco IP Phone 7960 and 7940 Series User Guide 78 10182 08 Chapter 1 Introducing Your Cisco IP Phone A Road Map to Your Cisco IP Phone 12 Volume button Increases or decreases volume for the handset headset or speakerphone depending upon which is currently active UA Also controls the ringer volume if the handset is in its cradle and the LCD screen contrast For more information on adjusting the volume refer to the Adjusting the Handset Speakerphone and Headset Volume section on page 2 1 and the Adjusting the Ringer Volume section on page 2 2 13 Services button Provides access to any available phone services see the Aa Using the Feature Buttons section on page 1 10 14 Messages Provides access to a message system if available see the button Using the Feature Buttons section on page 1 10 15 Navigation Enables you to scroll through text and select features button displayed on the LCD scree
48. or line buttons To configure speed dial buttons for your Expansion Module follow the steps in the procedure below Cisco IP Phone 7960 and 7940 Series User Guide ELS 78 10182 08 Chapter 3 Placing a Call and Other Basic Phone Tasks Step 1 Step 2 Step 3 Step 4 Step 5 Using Speed Dial Mi Follow these instructions to set up your speed dial buttons Before You Begin Log in to the User Options web page For information on the User Options web page and how to access it see the Logging In to the User Options Web Pages section on page 1 16 Procedure From the User Options web page click Add Update your Speed Dials The Add Update Your Speed Dials page appears You will see a section for setting speed dials on your phone If you have one or more Expansion Modules you will see another section for setting speed dials for each of your Expansion Modules In an available Speed Dial box enter a phone number or extension that you want to associate to one of your speed dial buttons S Note Be sure to enter the number exactly as you would if you were to call that number For example include an access code such as 9 or the area code if necessary In each corresponding Display Text box enter a text label that you want displayed on your phone s LCD screen You can enter a maximum of 30 characters for phone base text and 14 characters for Expansion Module text Click Update to activate new spee
49. ou want to change your subscription change the information in the desired fields and click Update Or click Unsubscribe to end your subscription to the service S Note If your phone uses Cisco CallManager Extension Mobility you will need to log out and then log back in to the extension mobility service on your IP Phone before the changes take effect Cisco IP Phone 7960 and 7940 Series User Guide NN 78 10182 08 Chapter1 Introducing Your Cisco IP Phone Customizing Your Phone From the User Options Web Pages Mi Step4 When you are finished click Return to the Menu or Log Off at the bottom of the page Related Topics e Subscribing to Services page 1 19 e Establishing Cisco IP Phone Services page 1 18 Cisco IP Phone 7960 and 7940 Series User Guide 78 10182 08 Erg Chapter 1 Introducing Your Cisco IP Phone BE Customizing Your Phone From the User Options Web Pages Cisco IP Phone 7960 and 7940 Series User Guide P12 78 10182 08 CHAPTER Customizing Phone Settings These procedures help you personalize settings for your Cisco IP Phone e Adjusting the Handset Speakerphone and Headset Volume page 2 1 e Adjusting the Ringer Volume page 2 2 e Personalizing the Ringer Sound page 2 3 e Adjusting the Message Waiting Indicator Light page 2 4 e Changing the LCD Screen Contrast page 2 5 e Changing the Language for the Phone LCD Screen page 2 6 Adjusting the Handset Speakerphone and Headse
50. ounce the call and then press Trnsfer Step4 If you are using a handset hang up If the party refuses the call press the Resume softkey to return to the original call Related Topics e Placing a Call page 3 2 e Answering a Call page 3 4 Ending a Call page 3 4 e Storing and Retrieving a Call Using Call Park page 3 9 Forwarding Calls to Another Extension page 3 14 Cisco IP Phone 7960 and 7940 Series User Guide 78 10182 08 EN Chapter3 Placing a Call and Other Basic Phone Tasks B Making Telephone Calls Redialing the Last Number Dialed To redial the most recently dialed number press the Redial softkey Doing so without lifting the handset activates the speakerphone or headset To redial a number from a line other than your primary line select the desired line button and then press Redial Related Topics e Placing a Call page 3 2 e Ending a Call page 3 4 How to Get Notified When a Busy Line is Available Using Cisco Call Back page 3 8 How to Get Notified When a Busy Line is Available Using Cisco Call Back If you call an extension and the line is busy or the call goes unanswered you can use the Cisco Call Back feature to be notified when the extension is available to take a call Procedure Step 1 Call an extension While you hear the busy tone or ringing tone press the CallBack softkey A CallBack activation confirmation message displays S Note Youcannotactivate call back not
51. s Cisco IP Phone 7960 and 7940 Series User Guide Pie E 78 10182 08 Chapter1 Introducing Your Cisco IP Phone A Road Map to Your Cisco IP Phone Mi Figure 1 1 Cisco IP Phone 7960 Cisco IP Phone 7960 and 7940 Series User Guide 78 10182 08 E Chapter1 Introducing Your Cisco IP Phone Bl ARoad Map to Your Cisco IP Phone 1 Handset with Functions like a traditional handset The light strip at the indicator light top of the handset blinks when the phone rings and can be set to remain lit when you receive a voice mail message For more information on working with the handset refer to the Adjusting the Handset Speakerphone and Headset Volume section on page 2 1 2 ILCD screen Displays features such as the time date your phone number caller ID line call status and softkey tabs 3 CiscoIP Phone Indicates your Cisco IP Phone model model type 4 Line or speed Opens a new line or speed dials the number on the LCD dial button screen Phones in the Cisco IP Phone 7960 series have six 9 line or speed dial buttons and phones in the 7940 series have two 5 Footstand Allows you to adjust the angle of the phone base adjustment 6 Directories Provides access to call histories and directories see the button Using the Feature Buttons section on page 1 10 7 button Displays help on your LCD screen for a phone button or 9 function see the Using the Feature Butto
52. s If the network shuts down or is reset you might lose your call history records If you use Cisco CallManager Extension Mobility 78 10182 08 Cisco IP Phone 7960 and 7940 Series User Guide Chapter3 Placing a Call and Other Basic Phone Tasks M Viewing and Dialing from the Phone Logs see the Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility Feature section on page 4 1 the call history is only available for times you are logged into the phone Also there is a limit on the number of call history records that can be stored Your system administrator can provide information on this limit You can delete all records in the Missed Received or Placed directories From the Directories menu use the Navigation button to select the directory that you want to delete and press the Clear softkey Follow these steps to view or dial from a call log on your phone Procedure Step 1 Press the Directories button Step2 Use the Navigation button to select the desired directory from the Directories menu then press the Select softkey Step3 To place a call from any directory use the Navigation button to select the record then press the Dial softkey S Note You might need to use the EditDial softkey to add digits to the front of the number For example if the call was from an outside long distance caller you might need to add the digits 9 1 to the front of the number Then pr
53. ses interference to radio or television reception try to correct the interference by using one or more of the following measures Turn the television or radio antenna until the interference stops Move the equipment to one side or the other of the television or radio Move the equipment farther away from the television or radio Plug the equipment into an outlet that is on a different circuit from the television or radio That is make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses Modifications to this product not authorized by Cisco Systems Inc could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California Berkeley UCB as part of UCB s public domain version of the UNIX operating system All rights reserved Copyright O 1981 Regents of the University of California NOTWITHSTANDING ANY OTHER WARRANTY HEREIN ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS CISCO AND THE ABOVE NAMED SUPPLIERS DISCLAIM ALL WARRANTIES EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION THOSE OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT SPECIAL CONS
54. softkey to accept and save your ringer selection Press the Save softkey to save all of your settings and to exit the Settings menu Related Topics e Adjusting the Handset Speakerphone and Headset Volume page 2 1 e Adjusting the Ringer Volume page 2 2 Changing the LCD Screen Contrast page 2 5 78 10182 08 Cisco IP Phone 7960 and 7940 Series User Guide m Chapter2 Customizing Phone Settings W Adjusting the Message Waiting Indicator Light Adjusting the Message Waiting Indicator Light Step 1 Step 2 Step 3 Step 4 You can change the behavior policy of the message waiting indicator light or lamp for each line appearance on your Cisco IP Phone The message waiting indicator is the red strip on your phone s handset that blinks when you receive an incoming call In its default state the message waiting indicator light is usually configured to remain lit when you receive a new voice mail message However the default policy is determined by your system administrator Follow these steps to specify the message waiting indicator light policy on off or default for one or more of your phone lines Before You Begin Log in to the User Options web page For information on the User Options web page and how to access it see the Logging In to the User Options Web Pages section on page 1 16 Procedure From the User Options web page click Change the Message Waiting Lamp policy for your phone The C
55. sonalizing the Ringer Sound page 2 3 Changing the LCD Screen Contrast page 2 5 Accessing Network Configuration Data page C 1 Accessing Status Data page C 2 Navigating on Your Phone Navigating on your Cisco IP Phone is easy You use the Navigation button the softkeys and the key pad to make your selections Softkeys correspond to the option tabs displayed along the bottom of your LCD screen Softkeys change depending on the status of your phone For example you can see one set of softkey options when you pick up the handset and another set when the phone is not in use The gt gt softkey allows you to re position your cursor The lt lt softkey allows you to delete a character or digit in an entry Press the lt lt softkey or the Delete softkey if you make a mistake or need to edit an entry The Delete softkey allows you to edit a character or digit it does not delete the entire entry You can choose menu items on your Cisco IP Phone in more than one way Using the Navigation button Press the Navigation button this is the button with the up and down arrows to select or highlight a menu item Then press the Select softkey Using an Item Number You can press the number key on your phone s key pad that corresponds to the item number displayed on the LCD screen Use this method to select any menu item that has an item number to the left of it To enter any letter on your LCD screen use a corresponding number k
56. t Volume You can adjust the volume of the caller for the handset speakerphone and headset individually When you change the volume for one the others are not effected Follow these steps to adjust the volume on the handset speakerphone or headset Procedure Step 1 Press the up or down Volume button when the handset speakerphone or headset 1s in use Cisco IP Phone 7960 and 7940 Series User Guide 78 10182 08 E Chapter2 Customizing Phone Settings BE Adjusting the Ringer Volume S Note If you press the Volume button when none of these are in use you are adjusting the ringer volume For details see the Adjusting the Ringer Volume section on page 2 2 Step2 To save this volume setting for future calls press the Save softkey If you adjust the volume during a call without pressing Save you are changing the volume level only for the duration of that particular call on subsequent calls the volume level will revert to the previously saved setting Related Topics e Adjusting the Ringer Volume page 2 2 e Personalizing the Ringer Sound page 2 3 Changing the LCD Screen Contrast page 2 5 Adjusting the Ringer Volume To change the volume used by the ringer press the up or down Volume button while the handset is in its cradle Continue to press the Volume button to hear sample rings and to adjust the volume to the desired level The ringer volume is automatically saved Related Topics e Adjust
57. the User Options Web Pages page 1 17 e Establishing Cisco IP Phone Services page 1 18 Logging In to the User Options Web Pages Step 1 Step 2 Step 3 Follow these instructions to log on and to access the main menu Procedure Use your Web browser to access the URL provided by your system administrator The Cisco CallManager User Options Log On page appears Enter your user ID and your password and click Log On Your user ID and password are provided by your system administrator The Cisco CallManager User Options Menu page appears Select your phone or if applicable your Cisco CallManager Extension Mobility device profile from the Select a device to configure drop down list The menu is context sensitive and displays options appropriate for the device or device profile that you have selected Related Topics Changing the Default Language for the User Options Web Pages page 1 17 Establishing Cisco IP Phone Services page 1 18 Cisco IP Phone 7960 and 7940 Series User Guide iis E 78 10182 08 Chapter 1 Introducing Your Cisco IP Phone Customizing Your Phone From the User Options Web Pages Mi Changing the Default Language for the User Options Web Pages Step 1 Step 2 Use this procedure to change the default language French or English for example in which information is displayed on the Cisco CallManager User Options web pages If you use the Cisco CallManager Extension Mobility service
58. the headset in conjunction with all of the features on your Cisco IP Phone including the Volume and Mute buttons Use these buttons to adjust the volume to the ear piece and to mute the speech path from the headset microphone To place and answer calls using a headset plug an approved headset into the back of the phone base and press the Headset button on the front of your phone Your phone supports four or six wire headset jacks For information about purchasing headsets see the following URLs e http cisco getheadsets com e http vxicorp com cisco Caution A Use only Cisco approved headsets Warning This product relies on the building s installation for short circuit overcurrent protection Ensure that a fuse or circuit breaker no larger than 120 VAC 15A U S 240 VAC 10A international is used on the phase conductors all current carrying conductors Cisco IP Phone 7960 and 7940 Series User Guide EN 78 10182 08 Chapter1 Introducing Your Cisco IP Phone A Customizing Your Phone From the User Options Web Pages Mi Warning To avoid electric shock do not connect safety extra low voltage SELV circuits to telephone network voltage TNV circuits LAN ports contain SELV circuits and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables on page 1 4 illustrates the headset port and other cable connection ports on your
59. umber is provided to you by your system administrator Cisco IP Phone 7960 and 7940 Series User Guide 78 10182 08 ES Chapter3 Placing a Call and Other Basic Phone Tasks BI Using Speed Dial Step 1 Step 2 Step 3 Step 4 Step 5 Procedure Press any available line button Press the GPickUp softkey Dial the required call pickup group number Answer the incoming call that is redirected to your phone To pick up a call using a different call pickup group number hang up and begin again at Step 1 Tip If there is more than one incoming call involved when you activate group call pickup you receive the first unanswered call If there is no unanswered call in the group or if you dial an invalid group number you receive a fast busy tone Related Topics e Storing and Retrieving a Call Using Call Park page 3 9 e How to Pick Up Calls Within Your Group page 3 11 Using Speed Dial The buttons to the right of the LCD screen on your Cisco IP Phone can be used as phone lines or as speed dial buttons as determined by your system administrator You can assign phone numbers and text labels to speed dial buttons using the Cisco CallManager User Options web pages Unlike the Fast Dial feature see the Using Fast Dials section on page 5 12 Speed Dial does not require subscribing to or using a service Note If you are using one or more Cisco IP Phone 7914 Expansion Modules you can access extra speed dial
60. ures that you have come to expect from a telephone such as speed dialing redial call transfer conference calling and voice mail access Your Cisco IP Phone offers features that might surprise you Because it is part of an IP network your Cisco IP Phone can provide not only telephony services but data services too including up to the minute information and services from the network In a nutshell your Cisco IP Phone provides a whole range of communication features that you could not expect from a traditional telephone This guide helps you learn to use the various features and services available on your phone Not all of the features described in this book are available by default your administrator may not add them for you You access some phone features and services on the phone itself while you customize others on a convenient web page For information about the User Options web page see Customizing Your Phone From the User Options Web Pages page 1 15 This chapter contains the following sections e Connecting Your Cisco IP Phone page 1 2 e A Road Map to Your Cisco IP Phone page 1 6 e Using the Feature Buttons page 1 10 e Navigating on Your Phone page 1 11 e Using the Handset Headset and Speakerphone page 1 12 e Customizing Your Phone From the User Options Web Pages page 1 15 78 10182 08 Cisco IP Phone 7960 and 7940 Series User Guide Bl Chapter 1 Introducing Your Cisco IP Phone BE Connecting Your Cisco IP
61. utton or the EndCall softkey the speakerphone Press the Speaker button or the EndCall softkey Related Topics e Placing a Call page 3 2 e Answering a Call page 3 4 e Transferring a Call to Another Extension page 3 7 Forwarding Calls to Another Extension page 3 14 Muting a Call You can mute the handset headset or speakerphone during a call The mute feature temporarily disables your phone s microphone Mute prevents the party or parties on the other end of the line from hearing you but does not interfere with your ability to hear them To mute a call press the Mute button To disengage mute press Mute again Related Topics e Placing a Call page 3 2 Answering a Call page 3 4 Ending a Call page 3 4 e Putting a Call on Hold page 3 6 Cisco IP Phone 7960 and 7940 Series User Guide 78 10182 08 m Chapter3 Placing a Call and Other Basic Phone Tasks B Making Telephone Calls Putting a Call on Hold When you put a call on hold the call remains active even though you and the other party cannot hear one another You can answer other calls while a call is on hold S Note Engaging the Hold feature generates music or a beeping tone For this reason avoid putting a conference call on hold Table 3 4 lists ways to use the Hold feature Table 3 4 Putting a Call on Hold If you Then want to put a call on hold Press the Hold softkey want to resume a call on hold Press

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