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Cisco Systems 7931G IP Phone User Manual

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1. e Highlight the appropriate call and press Resume or Press a Tips Engaging the Hold feature typically generates music or a beeping tone If you receive an alert for an incoming call and a reverting call at the same time by default your phone will shift the focus of the phone screen to display the incoming call Your system administrator can change this focus priority setting If you use a shared line Hold Reversion rings only on the phone that put the call on hold not on the other phones that share the line Your system administrator determines the duration between Hold Reversion alerts The Hold feature is disabled on a Call Chaperone user s Cisco Unified IP Phone when the calls are being chaperoned Using Mute With Mute enabled you can hear other parties on a call but they cannot hear you You can use Mute with the handset speakerphone or a headset If you want to Then Toggle microphone on Press amp Toggle microphone off Press Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 25 Switching Between Multiple Calls You can switch between multiple calls on multiple lines If you want to Then Switch to a held callon another line Press Q flashing for the line that vou are switching to Switch from a connected call to answer a ringing call Press flashing Any active call is placed on hold and the
2. Log into EM 1 Choose EB gt Services gt EM Service name can vary 2 Enter your user ID and PIN provided by your system administrator 3 If prompted select a device profile Log out of EM 1 Choose EH gt Services gt EM Service name can vary 2 When prompted to log out press Yes Change your PIN 1 Choose EB gt Services gt Change Credentials using the Change 2 Enter your User ID in the User ID field Credentials re 3 Enter your PIN in the Current PIN field 4 Enter your new PIN in the New PIN field 5 Enter your new PIN again in the Confirm PIN field 6 Press Change You will see a PIN Change Successful message 1 Press Exit ChangeyourPIN 1 Choose EH gt Services gt EM Service name can vary using the 2 Press ChangePIN ChangePIN l l softkev 3 Enter vour PIN in the Current PIN field 4 Enter your new PIN in the New PIN field 5 Enter vour new PIN again in the Confirm PIN field 6 Press Change You will see a PIN Change Successful message 7 Press Exit Tips e EM automatically logs you out after a certain amount of time Your system administrator establishes this time limit e Changes that you make to your EM profile from your Cisco Unified CM User Options web pages take effect immediately if you are logged in to EM on the phone otherwise changes take effect the next time you log in e Changes that you make to the phone from your User Options web pages take effect immediate
3. None to use the Alert setting configured by your system administrator Making Conference Calls Your Cisco Unified IP Phone allows you to join three or more people into one telephone conversation creating a conference call Using Conference Features You can create a conference in various ways depending on your needs and the features that are available on your phone e Conference Allows you to create a standard ad hoc conference by calling each participant Use the Confrn softkey or the Conference button Conference is available on most phones e Join Allows you to create a standard ad hoc conference by combining existing calls Use the Join softkey e Meet Me Allows you to create or join a conference by calling a conference number Use the MeetMe softkey or button Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 31 Using Conference Conference allows you to call each participant Conference is available on most phones If you want to Then Create a conference by calling participants 1 From a connected call press Confrn or Conference You may need to press the more softkey to see Confrn Enter the participant s phone number Wait for the call to connect 4 Press Confrn or Conference again to add the participant to your call 5 Repeatto add additional participants Add new participants to an existing conference
4. Repeat the steps listed above Your system administrator determines whether non initiators of a conference can add or remove participants See a list of participants or remove participants Press ConfList or Conference List You may need to press the more softkey first See Viewing or Removing Conference Participants page 35 Tips e If you frequently join more than two parties into a single conference you may find it useful to first select the calls that you want to join then press Join to complete the action e When Join completes caller ID changes to Conference e A Call Chaperone user can conference only the first caller Subsequent callers can be conferenced by the other participants in the conference 32 OL 22334 01 Basic Call Handling Using Join Join allows you to combine two or more existing calls to create a conference in which you are a participant If you want to Then Create a conference by joining 1 From an active call press Join You may need to press the more together existing calls softkey to see Join 2 Press the green flashing line button Q for the call s that you want to include in the conference One of the following occurs e The calls are joined e A window opens on your phone screen prompting you to select the call s that you want to join Highlight the call s and press Select then press Join to complete the action Create a conference by joinin
5. Caution In European Union countries use onlv external speakers microphones and headsets that are fully compliant with the EMC Directive 89 336 EC Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import export transfer and use Delivery of Cisco cryptographic products does not imply third party authority to import export distribute or use encryption Importers exporters distributors and users are responsible for compliance with U S and local country laws By using this product you agree to comply with Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP applicable laws and regulations If you are unable to comply with U S and local laws return this product immediately Further information regarding U S export regulations can be found at this URL http www access gpo gov bis ear ear_data html Accessibility Features The Cisco Unified IP Phone 7900 Series provides accessibility features for the vision impaired the blind and the hearing and mobility impaired For detailed information about the features on these phones see Accessibility Features for the Cisco Unified IP Phone 7900 Series You can also find more information about accessibility at this Cisco website http www cisco com web about responsibility accessibility index html Cisco Unified IP Phone 7931G Phone Guid
6. Press Answer on one of your Cisco Unified devices within 10 seconds and start talking on the phone The other Cisco Unified devices that share the same line display a Remote in Use message The number of seconds to resume the call depends on the configuration set by the system administrator 26 OL 22334 01 Basic Call Handling Transferring Calls Transfer redirects a connected call The target is the number that you want to transfer the call to When you transfer a call your phone uses a new line to initiate the transfer If you want to Then Transfer a call without talking to the transfer recipient 1 From an active call press e 2 Enter the target number 3 Press again to complete the transfer or EndCall to cancel Note If your phone has on hook transfer enabled complete the transfer by hanging up Talk to the transfer recipient before transferring a call consult transfer 1 From an active call press e 3 2 Enter the target number 3 Wait for the transfer recipient to answer 4 Press e again to complete the transfer or EndCall to cancel Note If your phone has on hook transfer enabled complete the transfer by hanging up Redirect a call toa voice message system Press iDivert For more information see Sending a Call to a Voice Message System page 28 Tips e Ifon hook transfer is enabled on your phone you can either hang up to complete the call or press e a
7. To place a call press H Note If your phone supports the Busy Lamp Field BLF speed dial feature you can see if the speed dial number is busy before dialing See Using BLF to Determine a Line State page 43 Use Abbreviated 1 Setup Abbreviated Dialing codes See Setting Up Speed Dials on the Web Dialing page 71 On hook 2 To place a call enter the Abbreviated Dialing code and press AbbrDial Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 37 If you want to Then Use Abbreviated Dialing Off hook 1 Pick up the handset 2 Press the AbbrDial softkey and enter the abbreviated dial code using the keypad 3 Press the AbbrDial softkey again To use Off hook Abbreviated Dialing to conference a call 1 Press the Confrn softkey The user will hear a dial tone 2 Follow steps 2 and 3 above 3 Press the Confrn softkey again To use Off hook Abbreviated Dialing to transfer a call 1 Press the Transfer softkey The user will hear a dial tone 2 Follow steps 2 and 3 above 3 Press the Transfer softkey again To use Off hook Abbreviated Dialing while a call is on hold 1 Press the NewCall softkey 2 Follow steps 2 and 3 above Use Fast Dial 1 Create a Personal Address Book entry and assign a Fast Dials code See Using Personal Directory on the Web page 68 2 To place a call access the Fast Dial service on your phone Se
8. enter letters and Basic Call Handling choose menu items page 19 8 Mute button Toggles the microphone on or off When the Using Mute page 25 Q microphone is muted the button is lit 9 Volume button Controls the handset headset and speakerphone Using a Handset volume off hook and the ringer volume on hook Headset and Speakerphone page 53 10 Speaker button Toggles the speakerphone on or off When the Using a Handset speakerphone is on the button is lit Headset and di Speakerphone page 53 11 Handset Functions like a traditional handset Using a Handset Headset and Speakerphone page 53 12 Handset Indicates an incoming call or new voice message Accessing Voice indicator light Flashes for an incoming call and remains on when Messages page 65 there is a message waiting 13 Phone screen Displays information such as line call status phone Understanding Phone number and soft key tabs Screen Features page 15 14 Cisco Unified Shows the Cisco Unified IP Phone model number IP Phone model 12 OL 22334 01 An Overview of Your Phone For more information Item Description see 15 4 way Navigation button Understanding Phone navigation pad e Scroll up and down to see menus and highlight Screen Features and Select items page 15 button center ae e Scroll left to open the Details view and see directory numbers and features assigned to each line button when on call screen e Scroll
9. 5 1 SCCP and SIP 23 If you want to Then For more information see Answer a priority call Hang up the current call and Prioritizing Critical Calls press Answer page 46 Answer a call on your Set up Mobile Connect and answer Managing Business Calls mobile phone or other your phone Using a Single Phone Number remote destination page 49 When you enable Mobile Connect and answer the call on your mobile phone and you have up to four IP phones or a softphone configured as shared lines the additional phones stop flashing Tips e If parties on a call hear a beep tone the call may be monitored or recorded Ask your system administrator for more information e If you work in a contact center or similar environment you can create update and delete your own prerecorded greeting that plays automatically if Agent Greeting is configured for your phone For more information see your system administrator e A Call Chaperone user cannot answer an incoming call when the calls are being chaperoned Ending a Call To end a call simply hang up Here are some more details If you want to Then Hang up while using the handset Return the handset to its cradle Or press EndCall Hang up while using a headset Press Q Ci Or to keep headset mode active press EndCall Hang up while using the speakerphone Press or EndCall Using Hold and Resume You can hold and resume calls When you pu
10. Add Member to add phone numbers or filters to the list Select an option from the Filter Mask drop down list box You can filter a directory number calls with restricted caller ID Not Available or calls with anonymous caller ID Private If you select a directory number from the Filter Mask list box enter a phone number or filter in the DN Mask field You can use the following wild cards to define a filter X upper or lower case Matches a single digit For example 408555123X matches any number between 4085551230 and 4085551239 Matches any number of digits For example 408 matches any number starts with 408 Used as a single digit for exact match To add this member to the access list click Save 10 To save the access list click Save Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 77 If you want to Then do this after you log in Add a new remote 1 Choose User Options gt Mobility Settings gt Remote Destinations destination 2 Click Add New 3 Enter the following information Name Enter a name for the mobile or other phone Destination Number Enter your mobile phone number 4 Select your remote destination profile from the drop down list box Your remote destination profile contains the settings that apply to remote destinations that you create 5 Select the Mobile Phone check box to allow your remote
11. Book Fast option after Dials and Mobility Settings logging in 2 Toreturn to the Device Configuration page from another page choose User Options gt Device Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 67 Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in See Accessing Your User Options Web Pages page 67 Using Personal Directory on the Web The Personal Directory feature set that you can access on your computer consists of e A Personal Address Book PAB e Fast Dials e Cisco Unified Communications Manager Address Book Synchronizer You can also access the PAB and Fast Dials from your phone See Using Personal Directory on Your Phone page 63 Using Your Personal Address Book on the Web This section describes how to use your PAB from your User Options web pages If you want to Then do this after you log in Add a new PAB entry Choose User Options gt Personal Address Book Click Add New Enter information for the entry Click Save Search for a PAB entry Choose User Options gt Personal Address Book Specify search information and click Find Edit a PAB entry Search for a PAB entry Click a name or nickname 0 N FI S FFP Na Edit the entry as needed and click Save 68 OL 22334 01 If you want to Usi
12. Choose User Options gt Device 2 Choose a phone from the Name drop down menu 3 Click Service URL Note If you do not see this option ask your system administrator to configure a service URL button for your phone 4 Choose a service from the Button Service drop down list 5 If you want to rename the service edit the label fields Note Your phone uses the ASCII Label field if the phone does not support double byte character sets 6 Click Save 7 Click Reset to reset your phone necessary to see the new button label on your phone Access a service on your phone Use the line key buttons to select the Services Messages and Directories menus Ei gt Services EEE gt Messages Bi gt Directories If only one service is configured the service opens by default If more than one service is configured select a menu option on the screen Note The services available for your phone depend on the phone system configuration and the services you subscribed to For more information ask your phone system administrator Controlling User Settings on the Web User settings include your password PIN and language locale settings If you want to Then do this after you log in Change your password Choose User Options gt User Settings In the Browser Password area enter information Click Save Change your PIN 1 2 3 1 Choose User Options gt User Settings 2 In
13. Forward Busy Call Forward No Coverage Applies to certain calls that you receive according to conditions You can access Call Forward All on your phone or from your Cisco Unified CM User Options web pages conditional call forwarding features are accessible only from your User Options web pages Your system administrator determines which call forwarding features are available to you If you want to Then Set up Call Forward All on Press CFwdALL and enter a target phone number your primary line Note Your phone may have additional line keys assigned to the same directory number as your primary line If so and you want all calls to that directory number forwarded you need to set call forwarding for each of these lines Cancel Call Forward Allon Press CFwdALL your primary line Verify that Call Forward Allis Look for enabled on your primary line e The call forward icon next to the primary phone number BE which is always on line key 1 e The call forward target number in the status line Set up or cancel call 1 Log in to your User Options web pages See Accessing Your forwarding remotely or for a User Options Web Pages page 67 non primary line 2 Access your call forwarding settings See Controlling Line Settings on the Web page 74 Note When call forwarding is enabled for any line other than the primary line your phone does not provide you with confirmation that calls are being forwarded In
14. I7 Your phone plays a tone and displays the message MCID successful suspicious or harassing call Prioritizing Critical Calls In some specialized environments such as military or government offices you may need to make and receive urgent or critical calls If you have the need for this specialized call handling your system administrator can add Multilevel Precedence and Preemption MLPP to your phone Keep these terms in mind e Precedence indicates the priority associated with a call e Preemption is the process of ending an existing lower priority call while accepting a higher priority call that is sent to your phone If you Then Want to choose a priority precedence Contact your system administrator for a list of level for an outgoing call corresponding precedence numbers for calls Want to make a priority Enter the MLPP access number provided by your system precedence call administrator followed by the phone number Hear a special ring faster than usual You are receiving a priority precedence call An MLPP icon or special call waiting tone on your phone screen indicates the priority level of the call 46 OL 22334 01 Advanced Call Handling Want to view priority level of a call Look for an MLPP icon on your phone screen a Priority call Medium priority immediate call af High priority flash call Highest priority flash override or Executive Override call Higher
15. Press New 4 Use your phone keypad to enter a name and email information 5 Choose Phones and use the keypad to enter phone numbers Be sure to include any necessary access codes such asa 9 or 1 6 Choose Submit to add the entry to the database Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 63 If you want to Then Assign a Fast Dial code to a PAB entry oe SS Search for a PAB entry Highlight the listing and press Select Press Fast Dial Highlight the number that you want to dial and press Select Highlight any unassigned Fast Dial code that you want to assign to the number and press Select Add a new Fast Dial 1 Choose amp 4 gt Directories gt Personal Directory gt Personal code not using a PAB Fast Dials entry 2 Highlight a Fast Dial code that is unassigned and press Assign 3 Enter a phone number 4 Press Update Search for Fast Dial 1 Choose Ei gt Directories gt Personal Directory gt Personal codes Fast Dials Choose Next to move through listings Place a call using a Fast Dial code Search for a Fast Dial code Press Dial Delete a Fast Dial code Search for a Fast Dial code Highlight the listing you want and press Remove Press Remove again Log out of Personal Directory eS el 9 Choose 4 gt Directories gt Personal Directory exact name can vary Choos
16. QRT to e Immediately report an audio problem on a current call e Select a general problem from a list of categories and choose reason codes 86 OL 22334 01 Cisco One Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period Your formal Warranty Statement including the warranties and license agreements applicable to Cisco software is available on Cisco com at this URL http www cisco com en US docs general warranty English 1 YIDEN__ html Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 87 OL 22334 01 Index A Abbreviated Dialing 37 71 Abbreviated Dialing Off hook 38 Address Book Synchronization Tool 70 answering calls 23 ASCII label field support 71 audio quality of7 authenticated calls 44 Auto Dial 19 AutoAnswer 55 barge and shared lines 42 BLF 43 BLF Pickup ii 14 43 44 Busy Lamp Field 43 button 36 Cc call forwarding configuring from web page 74 configuring on phone 29 call logs erasing 59 viewing and dialing from 59 call park 40 call pickup 39 call waiting 23 CallBack 20 calls answering 23 barging 42 blocking 30 compared to lines 13 conference features for 31 ending 24 forwarding 29 74 handling multiple 26 icons for 14 maximum per line 13 multiple parties on 31 multiple switching between 26 muting 25
17. When you are ready to start the meeting go off hook to get a dial tone then press MeetMe 4 Dial the Meet Me conference number Participants can now join the conference by dialing in Note Participants hear a busy tone if they call the conference before the initiator has joined In this case participants must call back Join a Meet Me conference Dial the Meet Me conference number provided by the conference initiator Note You will hear a busy tone if you call the conference before the initiator has joined In this case try your call again End a Meet Me conference All participants must hang up The conference does not automatically end when the conference initiator disconnects Tip If you call a secure Meet Me conference number from a non secure phone your phone displays the message Device Not Authorized For more information see Making and Receiving Secure Calls page 44 34 OL 22334 01 Basic Call Handling Viewing or Removing Conference Participants During a standard ad hoc conference you can view a list of participants and remove participants View a list of conference participants Press ConfList or Conference List Participants are listed in the order in which they join the conference with the most recent additions at the top Note The conference participants list ConfList displays a maximum of 16 participants Though users can add as many conference participants as the
18. You can park a call by using these methods e Call Park Use the Park softkey to store the call Your phone displays the call park number where the system stored your call You must record this number and then use the same number to retrieve the call e Directed Call Park Press the Transfer softkey during a call To store the call dial the Directed Call Park number and press Transfer again e Assisted Directed Call Park Use the Assisted Directed Call Park button displaying an idle line status indicator To retrieve the call from any other Cisco Unified IP Phone in your network press the flashing Assisted Direct Call Park button If you want to Then Store an active call 1 During a call press Park You may need to press the more softkey to using Call Park see Park 2 Note the call park number displayed on your phone screen 3 Hang up Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in your network to connect to the call Direct and store an 1 During a call press active call at a directed 9 Dial the directed call park number call park number Mi 3 Press Transfer again to finish storing the call Retrieve a parked call From any Cisco Unified IP Phone in your network enter the park retrieval from a directed call prefix and dial the directed call park number Or after entering the park park number retrieval prefix press the flashing to connect to the
19. administrator for assistance Otherwise enable privacy to prevent coworkers from joining your calls Privacy If you do not want coworkers who share your line to see information about your calls enable the Privacy feature Doing this also prevents others who share the line from viewing or barging your calls Working with Shared Lines You can view information about calls on your shared lines retrieve a call on a shared line placed on hold by a coworker and prevent others from barging calls If you want to Then See if the shared line is in use Look for the remote in use icon next to a red line button amp steady View details about current calls on Press the red line button Q steadv for the remote in use line the shared line All non private calls appear in the call activity area of the phone screen Retrieve a held call on a shared line Press the red line button flashing for the remote in use line 42 OL 22334 01 Advanced Call Handling If you want to Then Prevent others from viewing or 1 Press Private a barging calls on a shared line 2 To verify that Privacy is on look for the feature enabled icon next to an amber line button Allow others to view or barge calls on a shared line mi Press Private e m 2 To verify that Privacy is off look for the feature disabled icon next to an unlit line button Tips If the phone that shares your line
20. after fifteen seconds Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 81 82 OL 22334 01 Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and features if appropriate This table provides an overview of some configuration options that you may want to discuss with your phone system administrator based on your calling needs or work environment N Note You can locate Phone Guides and other documents listed in this table on the web http www cisco com en US products hw phones ps379 tsd_products_support_series_home html If you Then For more information Need more than one Ask your system administrator to Talk to your system administrator phone line configure one or more additional or phone support team directory numbers for you Need more speed dial First make sure that you are using all See Speed Dialing page 37 buttons of your currently available speed dial buttons If you need additional speed dial buttons try using Abbreviated Dialing or subscribing to the Fast Dial service Want to use one Request a shared line This allows you See Using a Shared Line page 42 extension for several to use one extension for your desk phones phone and lab phone for example Cisco Unified IP Phone 7931G Phone Guide for Ci
21. call 40 OL 22334 01 Advanced Call Handling If you want to Then Direct and store an During a call press the Assisted Directed Call Park button displaying an active call at an assisted idle Line Status indicator Q directed call park number Retrieve a parked call Press the flashing Assisted Direct Call Park button from an assisted directed call park number If your administrator has not configured a reversion directory number the parked call is reversed to the phone parking the call Tips e You havea limited time to retrieve a parked call before it reverts to ringing at the original number See your system administrator for details e Your system administrator can assign Directed Call Park buttons to available line buttons on your phone e You can dial directed call park numbers if you do not have Directed Call Park buttons on your phone However you will not be able to see the status of the directed call park number Logging Out of Hunt Groups If your organization receives a large number of incoming calls you may be a member of a hunt group which includes a series of directory numbers that share the incoming call load When the first directory number in the hunt group is busy the system hunts for the next available directory number in the group and directs the call to that phone When you are away from your phone you can prevent hunt group calls from ringing your phone by logging out of hunt g
22. conference bridge supports ConfList displays 16 participants only As new participants join the conference ConfList displays only the last 16 participants who have joined Get an updated list of conference participants While viewing the conference list press Update See who initiated the conference While viewing the conference list locate the participant listed at the bottom of the list with an asterisk next to the name Remove any conference participant While viewing the conference list highlight the participant s name and press Remove Drop the last participant added to the conference While viewing the conference list press RMLstC or Remove Last Participant Verify that a conference call is secure Look for the or amp icon after Conference on the phone screen Verify that a participant is calling from a secure phone Look for the 4 or amp icon beside the participant s name on the phone screen Add more participants See Using Conference page 32 Placing or Receiving Intercom Calls You can make an intercom call to a target phone that auto answers the call in speakerphone mode with mute activated The one way intercom call allows you to deliver a short message to the recipient If the recipient s handset or headset is in use the audio is sent to the device in use Any current call activity that your recipient is engaged in continues simultaneously The
23. destination to accept a call sent from your desktop phone 6 Select the Enable Mobile Connect check box to allow your remote destination to ring simultaneously with your desktop phone 7 Choose one of the following options in the Ring Schedule area All the time Choose this option if you do not want to impose day and time restrictions on ringing the remote destination As specified below Choose this option and select from the following items to set up a ring schedule based on day and time e Select a check box for each day of the week you want to allow calls to ring the remote destination e For each day select All Day or select the beginning and ending times from the drop down lists e Select the time zone from the drop down list box 8 Choose one of the following ringing options Always ring this destination Ring this destination only if the caller is in the allowed access list that you select Do not ring this destination if the caller is in the blocked access list that you select Note The ring schedule drop down list boxes include only the access lists that you have created 9 Click Save 78 OL 22334 01 Using the User Options Web Pages If you want to Then do this after you log in Add a new remote destination Choose User Options gt Mobility Settings gt Remote Destinations Select the device from the Name drop down list box Click Remote Destinations Click
24. feature to turn off only the ringer on your phone or to turn off all audible and visual notifications of incoming calls Your system administrator enables DND for your phone When DND and Call Forward are both enabled on your phone calls are forwarded and the caller does not hear a busy tone DND interaction with other types of calls includes e DND does not affect intercom calls or non intercom priority calls e If both DND and auto answer are enabled only intercom calls will be auto answered e When you switch an in progress call from your mobile phone to Cisco Unified devices that share the same line Session Handoff the DND feature is disabled on the Cisco Unified devices The DND feature returns when the call ends If you want to Then Turn on DND Press DND Do Not Disturb displays on the phone the DND lights solid and the ring tone is turned off 30 OL 22334 01 Basic Call Handling Turn off DND Press DND Customize DND 1 Log in to your User Options web pages See Accessing Your User Options settings Web Pages page 67 Choose User Options gt Device 3 Set the following options e Do Not Disturb Set to enable disable DND e DND Option Choose either Call Reject to turn off all audible and visual notifications or Ringer Off to turn off only the ringer e DND Incoming Call Alert applies to either DND option set Set the alert to beep only flash only disable the alert or choose
25. line Displavs audio mode icons status information and prompts This is what your phone screen may look like when connected to a call This view is called Details eee eee pee 105 aI 1 fo6101 MIET iii Hold EndCall Mransferj more 1 Overview Displays line number and icon state for all lines 2 Details View Displays details about the assigned call and local features for the selected line key in this example information about the connected call displays such as directory number time connected and call status display Use the Navigation button to scroll and view details about other lines Call and local features display label names and icons in their Details view See Understanding Line and Call Icons page 14 16 OL 22334 01 An Overview of Your Phone Accessing the Application Menu Use the Applications menu to access local phone features If you want to Then Access the Application Press gt to display a list of Applications Messages menu Directory Settings Services and Help Typically the Application menu is assigned to button 24 located at the top of the left column Scroll through a list or Use the Navigation button menu Select a menu item Use the Navigation button to scroll and highlight a menu item then press or Select Xou can also press the number on the kevpad that corresponds to the number for the menu item Go back one level i
26. on your Cisco Unified IP Phone For more information If you want to Then see Place a call using the handset Pick up the handset and enter a number Using a Handset Headset and Speakerphone page 53 Place a call using the Press and enter a number Using a Handset speakerphone Headset and Speakerphone page 53 Place a call using a headset Press f r and enter a number Using a Handset Typically button 23 is assigned to Headset and a the headset Speakerphone page 53 Redial a number Press to dial the last number Placing a Call Basic Options page 19 Dial from a call log 1 Press 8 gt Directories Using Call Logs page 59 2 Choose Missed Calls Received Calls or Placed Calls 3 Press Dial Tips e You can dial on hook without a dial tone pre dial To pre dial enter a number then go off hook by lifting the handset pressing Dial or pressing a or amp x e When you pre dial your phone tries to anticipate the number you are dialing by displaying matching numbers if available from your Placed Calls log This is called Auto Dial To call a number displayed with Auto Dial scroll to it and go off hook or press the Select button Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 19 e If you make a mistake while dialing press lt lt to erase digits e If parties on a call hear a beep tone the c
27. parking 40 placing 19 20 prioritizing 46 redirecting while ringing 39 secure 44 storing and retrieving 40 transferring 27 using DND 30 Cisco Extension Mobility 47 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 89 Cisco Unified Communications Manager Address Book Synchronizer 70 Cisco Unified IP Phone troubleshooting 85 web based services for 67 Cisco Unified Video Advantage 84 Cisco WebDialer 80 Client Matter Code see CMC CMC 21 85 conference calls Meet Me 34 removing participants from 35 security level for 35 viewing participants for 35 connected 14 corporate directory using from web page 80 using on phone 59 61 D Details softkey viewing multiparty calls with 60 61 device configuration page 67 dialing options for 19 20 directory corporate 61 personal 61 63 using from web page 80 using on phone 61 DND 30 Do Not Disturb 30 90 EM 47 encrypted calls 44 ending a call options for 24 Extension Mobility 47 F FAC 21 85 Fast Dials 69 configuring from web page 69 using on phone 63 Forced Authorization Code see FAC forwarding calls options for 29 G greeting 24 group call pickup 39 handset using 53 hanging up options for 24 headset answering calls with 23 hanging up with 24 placing calls with 19 using 53 headset performance general 7 hold and switching calls 26 and transferring 27 OL 22334 01 Hunt groups log
28. priority calls are displayed at the top of your call list If you do not see an MLPP icon the priority level of the call is normal routine Hear a continuous tone interrupting Xou or the other party are receiving a call that must preempt your call the current call Hang up immediately to allow the higher priority call to ring through Tips e When you make or receive an MLPP enabled call you will hear special ring tones and call waiting tones that differ from the standard tones e Multilevel Precedence and Preemption MLPP overrides the Do Not Disturb DND feature e If you enter an invalid MLPP access number a verbal announcement will alert you of the error e An MLPP enabled call retains its priority and preemptive status when you Put the call on hold Transfer the call Add the call to a three way conference Answer the call using PickUp Using Cisco Extension Mobility Cisco Extension Mobility EM allows you to configure a Cisco Unified IP Phone as your own temporarily Once you log in to EM the phone adopts your user profile including your phone lines features established services and web based settings Your system administrator must configure EM for you The Extension Mobility Change PIN feature allows you to change your PIN from your Cisco Unified IP Phone Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 47 If you want to Then
29. record Press Details Doing this displays information such as called number calling number time of day and call duration for placed and received calls only Erase all call records in all logs Choose Ei gt Directories and then press Clear Erase all call 1 Choose amp 8 gt Directories gt Missed Calls Placed Calls or records ina Received Calls single log 2 Highlight a call record 3 Press Clear You may need to press the more softkey to display Clear Erase a single call 1 Choose e 8 gt Directories gt Missed Calls Placed Calls or Received record Calls 2 Highlight a call record 3 Press Delete Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 59 If you want to Then Dial from a call log 1 Choose Ei gt Directories gt Missed Calls Placed Calls or while not on Received Calls another call 2 Highlight a call record If the Details softkey appears the call is the primary entry of a multiparty call See the Tips section below 3 Ifyou need to edit the displayed number press EditDial followed by lt lt or gt gt To delete the number press EditDial followed by Delete You may need to press the more softkey to display Delete 4 Go off hook to place the call Dial from a call log 1 Choose EH gt Directories gt Missed Calls Placed Calls or while connected to Received Ca
30. right to close the Details view Select button scroll to select a line using the Understanding Phone Navigation button then Screen Features page 15 e If the button is mapped to a directory number and The line is idle press Q to initiate a new call Anon hold call is on the line press to resume the call An active call is on the line the Select button has no effect e Ifthe button is mapped to a feature press to access the feature Understanding Lines and Calls To avoid confusion about lines and calls refer to these descriptions Lines There are 24 programmable buttons see Understanding Buttons and Hardware page 9 Typically your system administrator assigns some of these lines up to 24 to be used as lines for making and receiving calls Each corresponds to a directory number or intercom number that others can use to call you Some of your lines may share the same directory number and others may have unique directory numbers To see your phone lines use the Navigation button to scroll through the list of programmable button display see Understanding Phone Screen Features page 15 Buttons configured as lines display their assigned directory number and associated button number For example if you have directory number 3105 assigned to button 1 the line appears as 3105 01 on the phone screen Each line also has an associated icon to help you identify its purpose see Underst
31. the Phone PIN area enter information 3 Click Save Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 73 If you want to Then do this after you log in Change the language locale for your User Options web pages 1 Choose User Options gt User Settings 2 Inthe User Locale area choose an item from the Locale drop down list Click Save Change the language locale for your phone screen Choose User Options gt User Settings Choose an item from the User Locale drop down list Click Save w N w Tip Your PIN and password allow you to access different features and services For example use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer For more information ask your system administrator Controlling Line Settings on the Web Line settings affect a specific phone line directory number on your phone Line settings can include call forwarding voice message indicators ring patterns and line labels You can set up other line settings directly on your phone e Set up call forwarding for your primary phone line see Forwarding Calls to Another Number page 29 e Change rings display and other phone model specific settings see Changing Phone Settings page 57 74 OL 22334 01 If
32. Add New Enter the following information g NS m Name Enter a name for the mobile or other phone Destination Number Enter your mobile phone number Answer Too Soon Timer Enter the amount of time before you can pick up a call on the remote destination in milliseconds Answer Too Late Timer Enter the amount of time after which it is too late to pick up a call on the remote destination in milliseconds Delay Before Ringing Timer Enter the amount of time before the call rings on the remote destination in milliseconds Remote Destination Profile Select a remote destination profile which contains the settings that apply to all of your remote destinations Allowed Access List Select a phone number or rule that allows your mobile phone to ring when a call comes in to your desktop phone You can select an allowed access list or blocked access list but not both Blocked Access List Select a phone number or rule for which your mobile phone does not ring when a call comes in to your desktop phone You can select an allowed access list or blocked access list but not both Mobile Phone Select to allow your mobile phone can accept a call sent from your desktop phone Enable Mobile Connect Select to allow your mobile phone to ring simultaneously with your desktop phone Smart Client Installed Select to indicate that the remote destination you are setting up is
33. Ahafo CISCO Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your Phone 5 An Overview of Your Phone 9 Understanding Buttons and Hardware 9 Understanding Lines and Calls 13 Understanding Line and Call Icons 14 Understanding Phone Screen Features 15 Accessing the Application Menu 17 Accessing the Help System on Your Phone 17 Understanding Feature Availability 17 Understanding SIP vs SCCP 18 Basic Call Handling 19 Placing a Call Basic Options 19 Placing a Call Additional Options 20 Answering a Call 23 Ending a Call 24 Using Hold and Resume 24 Using Mute 25 Switching Between Multiple Calls 26 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP iii Switching an In Progress Call to Another Phone 26 Transferring Calls 27 Sending a Call to a Voice Message System 28 Forwarding Calls to Another Number 29 Using Do Not Disturb 30 Making Conference Calls 31 Using Conference Features 31 Viewing or Removing Conference Participants 35 Placing o
34. User Settings on the Web page 73 Change the line text label 1 Log in to your User Options web pages See Accessing Your User Options Web Pages page 67 2 Access your line label settings See Controlling Line Settings on the Web page 74 Adjust contrast 1 Choose Ei gt Settings gt User Preferences gt Contrast 2 To make adjustments press the Volume button 3 Press Save or press Cancel Turn off the backlight Contact your system administrator to see if this optional feature is available to you This feature allows you to turn off the backlight for a pre determined time as set by your system administrator 58 OL 22334 01 Using Call Logs and Directories This section describes how you can use call logs and directories To access both features use the Directories button 8 gt Directories Using Call Logs Your phone maintains call logs Call logs contain records of your missed placed and received calls Your phone administrator determines whether missed calls are logged in your missed calls directory for a given line appearance on your phone If you want to Then View your call logs Choose EH gt Directories gt Missed Calls Placed Calls or Received Calls Each stores up to 100 records Display details for a single call record 1 Choose Bl Directories gt Missed Calls Placed Calls or Received Calls Highlight a call
35. a smartphone 6 Click Save Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 79 Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser Your system administrator must configure this feature for you If you want to Then Use WebDialer with your User Options directory 1 Log into your User Options web pages See Accessing Your User Options Web Pages page 67 Choose User Options gt Directory and search for a coworker Click the number that you want to dial If this is your first time using WebDialer set up preferences on the Make Call page Click Dial See the last row in this table to learn how to suppress this page in the future if desired The call is now placed on your phone To end a call click Hangup or hang up from your phone Use WebDialer with another online corporate directory not your User Options directory 80 Log into a WebDialer enabled corporate directory and search for coworkers Click the number that you want to dial When prompted enter your user ID and password If this is your first time using WebDialer set up preferences on the Make Call page Click Dial See the last row in this table to learn how to suppress this page in the future if desired The call is now placed on your phone To end a call c
36. age 39 User your phone as a speakerphone See Using a Handset Headset and Speakerphone page 53 Change the ring or call volume See Customizing Rings and Message Indicators page 57 View your missed calls See Using Call Logs page 59 Listen to your voice messages See Accessing Voice Messages page 65 See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 1 Finding Additional Information e You can access the most current Cisco Unified IP Phone documentation at this URL http www cisco com en US products hw phones ps379 tsd_products_support_series_home html e You can access the Cisco website at this URL http www cisco com e You can access the most current Licensing Information at this URL http www cisco com en US docs voice ip comm cuipph all models openssl license 7900 ssllic html e Cisco international websites Allows access to international Cisco websites from www cisco com by clicking on the Worldwide change link at the top of the web page Safety and Performance Information Refer to these sections for information about the impact of power outages and other devices on your Cisco Unified IP Phone Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered If there is an interr
37. aling code Click Save Set up Fast Dials See Configuring Fast Dials on the Web page 69 You can also set up Fast Dials on your phone See Using Personal Directory on Your Phone page 63 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 71 Setting Up Phone Services on the Web Phone services can include special phone features network data and web based information such as stock quotes and movie listings You must first subscribe to a phone service before accessing it on your phone If you want to Then do this after you log in Subscribe to a service eo on Choose User Options gt Device Choose a phone from the Name drop down menu Click Phone Services Click Add New Choose a service from the drop down list and click Next Change the service label and or enter additional service information if available optional Click Save Search for services Select a device Click Phone Services Click Find Change or end services Search for services Select one or more entries Click Delete Selected Change a service name SNCS SN jal SNe Search for services Click on the service name Change the information and click Save 72 OL 22334 01 If you want to Using the User Options Web Pages Then do this after you log in Add a service to an available programmable phone button 1
38. all may be monitored or recorded Ask your system administrator for more information e Your phone may be set up for international call logging which is indicated by a symbol on the call logs redial or call directory entries See your system administrator for more information Placing a Call Additional Options You can place calls using special features and services that may be available on your phone See your system administrator for more information about these additional options If you want to Then For more information see Place a call while another call is active using a different line 1 2 Press for a new line The first call is automatically placed on hold Enter a number Using Hold and Resume page 24 Speed dial a number Do one of the following Press EJ Use the Abbreviated Dial feature Use the Fast Dial feature Speed Dialing page 37 Dial from a corporate 1 Press 8 gt Directories gt Using Call Logs page 59 directory on your phone Corporate Directory name can vary 2 Enter a name and press Search Highlight a listing and go off hook Use Cisco CallBack to receive 1 Press CallBack while listening to the Your system notification when a busy or busy tone or ring sound administrator ringing extension is available 9 Hang up Your phone alerts you when the line is free 3 Place the call again Note The CallBack feature is di
39. anding Line and Call Icons page 14 Calls Each line can support a single call If multiple lines share a directory number each line can still support one call each Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 13 Understanding Line and Call Icons Your phone displays icons to help you determine the line and call state and feature accessibility on each line Icon Line or call state Description Call State On hook line No call activity on this line ay Off hook line You are dialing a number or an outgoing call is ringing D Connected call You are connected to the other party Call Forwarding Call forwarding is enabled on this line oE enabled tm me a Ringing call A call is ringing on one of your lines or a BLF monitored line is ringing BLF Pickup See Using BLF to Determine a Line State page 43 Call on hold You have put the call on hold See Using Hold and Resume page 24 Remote call on hold Another phone that shares your line has put a call on hold See Using Hold and Resume page 24 Remote in use Another phone that shares your line has a connected call See Using a Shared Line page 42 E Authenticated call See Making and Receiving Secure Calls page 44 Encrypted call See Making and Receiving Secure Calls page 44 B Idle Intercom line The intercom line is not in use See Placing or Receiving Interc
40. area choose from various settings Typically the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message Click Save Change or create a line Choose User Options gt Device text label that appears From the Name menu choose a phone on your phone screen Click Line Settings Per Fo If you have more than one directory number line assigned to your phone choose a line from the Line menu 5 In the Line Text Label area enter a text label 6 Click Save Your phone uses the ASCII Label field if the phone does not support double byte character sets 76 OL 22334 01 Using the User Options Web Pages Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone These phones are called remote destinations You can also define access lists to restrict or allow calls from certain numbers to be sent to your mobile phone If you want to Then do this after you log in Create an access list 9 1 2 3 4 5 6 1 Choose User Options gt Mobility Settings gt Access Lists Click Add New Enter a name to identify the access list and a description optional Choose whether the access list will allow or block specified calls Click Save Click
41. ate that the call is secure e Nonsecure call status If the phone is protected the Play Secure Indication Tone is enabled and the call status is nonsecure a nonsecure indication tone plays on the protected phone at the beginning of a call six short beeps with brief pauses The play arrow icon is also present to indicate that the call is not secure For more information see your system administrator Determine if secure calls can be made in your company Contact your system administrator N Note There are interactions restrictions and limitations that affect how security features work on your phone For more information ask your system administrator Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 45 N Note A device engaged in a call is either trusted or untrusted as determined by Cisco Lock or shield icons are not displaved on a Cisco Unified IP Phone screen when a call is to or from an untrusted device even though the call mav be secure Tracing Suspicious Calls If vou are receiving suspicious or malicious calls vour svstem administrator can add the Malicious Call Identification MCID feature to vour phone This feature enables vou to identifv an active call as suspicious which initiates a series of automated tracking and notification messages If vou want to Then Notifv vour svstem Press MCID administrator about a
42. chasing headsets see Headset Support page 7 You can use a headset with all of the controls on your phone including the Volume button and Then If you want to Toggle headset mode on and off Press Ci to toggle headset mode on and off Typically headset is assigned to button 23 Switch to a handset Lift the handset without pushing any buttons Adjust the volume level for a call Press the Volume button during a call or after invoking a dial tone Press Save to preserve the volume level for future calls Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 53 If you use AutoAnswer see Using AutoAnswer with a Headset or Speakerphone page 55 Using Wideband with your Headset If you use a headset that supports wideband you may experience improved audio sensitivity if you enable the wideband setting on your phone this setting is disabled by default To access the setting choose EH gt Settings gt User Preferences gt Audio Preferences gt Wideband Headset If the Wideband Headset setting shows as dimmed then this setting is not user controllable Check with your system administrator to be sure your phone system is configured to use wideband If the system is not configured for wideband you may not detect any additional audio sensitivity even when using a wideband headset To learn more about your headset refer to the headse
43. cords of 59 redial 19 remote destination creating 78 ring schedule 78 remote in use icon for shared lines 42 ring patterns changing 74 ring schedule for remote destinations 78 ring tones changing 57 ringer customizing 57 volume for 57 ringer volume control 57 S secure calls 44 secure conferences 35 92 security for calls 44 services subscribing to 72 shared lines and remote in use icon 42 description of 42 softkey buttons 12 speakerphone answering calls with 23 hanging up with 24 placing calls with 19 using 53 speed dial configuring 37 71 description of 37 labels 71 using 20 using BLF with 37 status data locating 85 subscriptions for phone services 72 suspicious calls tracing 46 switching between multiple calls 26 T TABSynch 70 transferring options for 27 troubleshooting 85 U User Options web pages accessing 67 OL 22334 01 configuring features and services 68 subscribing to phone services with 72 vV voice message indicator changing setting for 74 description 65 voice message service 65 volume control for phone ringer 57 for handset headset or speakerphone 53 w web based services configuring 67 WebDialer 80 whisper 14 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 93 94 OL 22334 01 Americas Headquarters Asia Pacific Headquarters Europe Headquarters l l l i Cisco Svstems Inc Cisco Systems USA Pte L
44. d as 666 9999 in the database or your number is 408 999 6666 but it is entered as 1 408 999 6666 in the database e If you incorrectly enter any requested information such as mobile phone number or PIN three times in a row the Mobile Voice Access call disconnects and you are locked out for a period of time Contact your system administrator if you need assistance Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 51 52 OL 22334 01 Using a Handset Headset and Speakerphone You can use your phone with these audio devices a handset headset or speakerphone The phone is off hook when the handset is lifted or another audio device is in use The phone is on hook when the handset is in its cradle and other audio devices are not in use Using a Handset If you want to Then Use the handset Lift it to go off hook replace it to go on hook The ringing line is automatically selected Ask your system administrator about options to always select the primary line Switch to the speakerphone or a headset during a call Press amp or iu then hang up the handset Adjust the volume level for a call Press the Volume button during a call or after invoking a dial tone Press Save to preserve the volume level for future calls Using a Headset Your phone supports four or six wire headset jacks for wired headsets For information about pur
45. e Logout Press OK Tips e Your system administrator can provide you the user ID and PIN that you need to log in to Personal Directory e Personal Directory automatically logs you out after a certain amount of time This time limit can vary Ask your system administrator for more information e Use the numbers on your keypad to enter characters on your phone screen Use the Navigation button on your phone to move between input fields GAME e Your phone might be set up for international call logging which is indicated by a symbol on the call logs redial or call directory entries See your system administrator for more information 64 OL 22334 01 Accessing Voice Messages To access voice messages use the Messages button EB gt Messages N Note Your company determines the voice message service that your phone system uses For the most accurate and detailed information refer to the documentation that came with your voice message service If you want to Then Set up and personalize your voice message service Press EB gt Messages and follow the voice instructions If a menu appears on your phone screen choose an appropriate menu item Check for your new voice messages Look for e A steady red light on your handset This indicator can vary See Customizing Rings and Message Indicators page 57 e A message waiting icon FA and text message on your pho
46. e Softkey Line Button Label and Icon CallBack CallBack CallBack Call Forward CFwdALL Forward All j Call Park Park Park Call PickUp PickUp PickUp Conference Confrn Conference ifi Conference List ConfList Conference List j Do Not Disturb DND Do Not Disturb End Call EndCall End Call Group PickUp GPickUp Group PickUp Hold Hold button Hunt Group HLog Hunt Group Malicious Call Identification MCID Malicious Call ID j Meet Me Conferencing MeetMe MeetMe j Mobility Mobility Mobility b New Call New Call New Call j Other PickUp OPickUp Other PickUp Redial Redial button Remove Last Conference Participant RmLstC Remove Last Participant j Transfer Transfer e button Video Support VidMode Video EM Understanding SIP vs SCCP Your phone can be configured to work with one of two signaling protocols SIP Session Initiation Protocol or SCCP Skinny Call Control Protocol Your system administrator determines this configuration Phone features can vary depending on the protocol This Phone Guide indicates which features are protocol specific To learn which protocol your phone is using you can ask your system administrator 18 OL 22334 01 Basic Call Handling You can perform basic call handling tasks using a range of features and services Feature availability can vary see your system administrator for more information Placing a Call Basic Options Here are some easy ways to place a call
47. e Using Personal Directory on the Web page 68 38 OL 22334 01 Advanced Call Handling Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker s phone by redirecting the call to your phone You might use Call PickUp if you share call handling tasks with coworkers If you want to Then Answer a call that is ringing on another extension within your call pickup group 1 Press the PickUp softkey or button You may have to go off hook to display the softkey If your phone supports auto pickup you are now connected to the call 2 Ifthe call rings press Answer to connect to the call Answer a call that is ringing on 1 Press the GPickUp softkey or the Group PickUp button another extension outside of your You may have to go off hook to display the softkey call pickup group 2 Enter the group pickup number If your phone supports auto pickup you are now connected to the call 3 Ifthe call rings press Answer to connect to the call Answer a call that is ringing on 1 Press the OPickUp softkey or the Other PickUp button another extension in your group or You may have to go off hook to display the softkey in an associated group If your phone supports auto pickup you are now connected to the call 2 Ifthe call rings press Answer to connect to the call Answer a call that is ringing on a 1 Press the GPickUp softkey or the Group PickUp bu
48. e an intercom call to a non preconfigured target intercom number Press E Enter the intercom target number or press a speed dial number for your target After you hear the intercom alert tone begin speaking Receive an intercom call 36 When you hear the intercom alert tone handle the call in one of these ways e Listen to the message in one way audio e Speak to the caller by pressing active intercom line e Press EndCall with the intercom call in focus OL 22334 01 Advanced Call Handling Advanced call handling tasks involve special features that your system administrator may configure for your phone depending on your call handling needs and work environment Speed Dialing Speed dialing allows you to enter an index number press a button or select a phone screen item to place a call Depending on configuration your phone can support several speed dial features e Speed dial buttons e Abbreviated Dialing e Fast Dials To set up speed dial buttons and Abbreviated Dial you must access your User Options web pages See Accessing Your User Options Web Pages page 67 To set up Fast Dials you must access the Personal Directory feature See Using Personal Directory on Your Phone page 63 Alternately your system administrator can configure speed dial features for you If you want to Then Use speed dial 1 Set up speed dial buttons See Setting Up Speed Dials on the Web page 71 buttons 2
49. e for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 3 OL 22334 01 Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network If that is not the case refer to the graphic and table below to connect your phone AN ta N A AS A AS an A A A a Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 5 DC Adaptor port DC48V optional Network port 10 100 SW Access port 10 100 PC Headset port oa Ff oa N Handset port Adjusting the Handset Rest When you connect your phone you may want to adjust the handset rest to ensure that the receiver will not slip out of the cradle See the table below for instructions 1 Set the handset aside and pull the square plastic tab from the handset rest 2 Rotate the tab 180 degrees Slide the tab back into the handset rest An extension protrudes from the top of the rotated tab Return the handset to the handset rest Registering with TAPS After your phone is connected to the network your system administrator may ask you to auto register your phone using TAPS Tool for Auto Registered Phones Support TAPS can be used either for a new phone or to replace an existing phone To register with TAPS pick up the handset enter the TAPS extension provided by your system admin
50. e might be set up for international call logging which is indicated by a symbol on the call logs redial or call directory entries See your system administrator for more information SCCP phones only To view the complete call record of a multiparty call for example of call that has been forwarded or transferred to you highlight the call record and press Details The Details record shows two entries for each missed or received multiparty call The entries are listed in reverse chronological order The first logged entry is the name number of the last completed call of a multiparty call received on your phone The second logged entry is the name number of the first completed call of a multiparty call received on your phone Directory Dialing Depending on configuration your phone can provide corporate and personal directory features Corporate Directory Corporate contacts that you can access on your phone Your system administrator sets up and maintains your Corporate Directory Personal Directory If available personal contacts and associated speed dial codes that you can configure and access from your phone and Cisco Unified CM User Options web pages Personal Directory is comprised of Personal Address Book PAB and Fast Dials PAB is a directory of your personal contacts Fast Dials allows you to assign codes to PAB entries for quick dialing Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Co
51. e secure indication tone three long beeps with brief pauses 44 OL 22334 01 Advanced Call Handling When end to end nonsecure media is established through the Real Time Protocol RTP and the call status is nonsecure the phone plays the nonsecure indication tone six short beeps with brief pauses This capability is a change with this release If the Play Secure Indication Tone option is disabled False no tone is played e Nonprotected call The phone does not have a Protected Device status in Unified CM No secure or nonsecure indication tone is played e Nonsecure call The phone is not protected on the Unified CM server and the call status is nonsecure For more information see your system administrator If you want to Then Check the security level of a call or conference Look for a security icon in the top right corner of the call activity area next to the call duration timer A Authenticated call or conference amp Encrypted call or conference G Non secure call or conference Verify that the phone connection call status is secure Listen for a secure indication tone at the beginning of the call e Secure call status If the phone is protected the Play Secure Indication Tone is enabled and the call status is secure a secure indication tone plays on the protected phone at the beginning of a call three long beeps with pauses The lock icon is also present to indic
52. ent to determine performance before making a purchasing decision and deploying en masse Audio Quality Subjective to the User Beyond the physical mechanical and technical performance the audio portion of a headset must sound good to the user and to the party on the far end Sound quality is subjective and Cisco cannot guarantee the performance of any headsets However a variety of headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones See the manufacturers sites for details For information about wireless headsets that work in conjunction with the wireless headset remote hookswitch control feature go to this URL http www cisco com pcgi bin ctdp Search pl 1 From the Enter Solution list box choose IP Communications The Select a Solution Category list box displays 2 Choose IP Phone Headsets to see a list of Technology Development Program partners If you want to search for a particular Technology Development Program partner enter the partner s name in the Enter Company Name box Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 7 OL 22334 01 An Overview of Your Phone The Cisco Unified IP Phone 7931G is a full feature telephone that provide voice communication over the same data network that your personal computer uses which allows you to place and receive phone calls put calls on hold transfer calls make co
53. er Options Web Pages page 67 2 Access your message indicator settings See Controlling Line Settings on the Web page 74 Note Typically the default system policy is to indicate a new voice message by displaying a steady light on the handset light strip Change the way the audible voice message indicator sounds on your phone 1 Log in to your User Options web pages See Accessing Your User Options Web Pages page 67 2 Access your message indicator settings See Controlling Line Settings on the Web page 74 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 57 Tip You can customize your phone to have up to six distinctive ring tones In addition you can have a default ring tone Customizing the Phone Screen You can adjust the characteristics of the phone screen If you want to Then Change the phone screen brightness 1 Choose Ei gt Settings gt User Preferences gt Brightness 2 To make adjustments press the Volume button 3 Press Save or press Cancel Note If you change the brightness setting on your phone do not unplug the phone from its power source for at least one minute or the brightness setting will not get saved Change the language on your phone screen 1 Log in to your User Options web pages See Accessing Your User Options Web Pages page 67 2 Access your user settings See Controlling
54. et Press r if unlit Or if Using a Handset Headset is lit press Answer or and Speakerphone page 53 flashing Note The ringing line is selected automatically Ask your system administrator about options to always select the primary line If you are using a wireless headset refer to the wireless headset documentation Answer with the speakerphone Press Q Answer or O flashing Note The ringing line is selected automaticallv Ask vour svstem administrator about options to always select the primary line Using a Handset Headset and Speakerphone page 53 Switch from a connected callto answer a new call Press Answer or if the call is ringing on a different line press flashing Using Hold and Resume page 24 Answer using call waiting Press Answer Using Hold and Resume page 24 Send a call toa voice message system Press iDivert Sending a Call to a Voice Message System page 28 Auto connect calls Use AutoAnswer Using AutoAnswer with a Headset or Speakerphone page 55 Retrieve a parked call on another phone Use Call Park Directed Call Park or Assisted Directed Call Park Storing and Retrieving Parked Calls page 40 Use your phone to answer a call ringing elsewhere Use Call Pickup Picking Up a Redirected Call on Your Phone page 39 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8
55. g 1 From an active call press Join You may need to press the more together existing calls that are softkey to see Join on multiple phone lines 2 Press the green flashing line button Q for the call s that you want to include in the conference One of the following occurs e The calls are joined e A window opens on your phone screen prompting you to select the call s that you want to join Highlight the call s and press Select then press Join to complete the action Note If your phone does not support Join for calls on multiple lines transfer the calls to a single line before using Join See a list of participants or Press ConfList or Conference List You may need to press the more remove participants softkey first See Viewing or Removing Conference Participants page 35 Tips e If you frequently join more than two parties into a single conference you may find it useful to first select the calls that you want to join then press Join to complete the action e When Join completes caller ID changes to Conference Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 33 Using Meet Me Meet Me conferencing allows you to start or join a conference by calling the conference number If you want to Then Start a Meet Me conference 1 Obtain a Meet Me phone number from your system administrator 2 Distribute the number to participants 3
56. ging out 41 icons for call states 14 for lines 14 idle 14 intercom line 14 36 international call logging 20 61 64 L language locale settings 73 lines and call forwarding 29 74 and call states 14 and using BLF 43 description of 13 icons for 14 number of calls supported on 13 ring patterns for 74 ring tones for 57 shared 42 switching between 26 text label for 74 voice message indicator setting for 74 logging out of hunt groups 41 Malicious Call Identification 46 MCID 46 Meet Me conferences 34 messages accessing and listening 65 indicator for 57 missed calls records of 59 MLPP using 46 mobile connect enabling 78 multiparty calls identifying in call logs 60 viewing details of 60 61 multiple calls handling 26 mute using 25 network configuration data locating 85 0 on hook dialing 19 P PAB using from web page 68 using on phone 63 password changing 73 Personal Address Book 68 Personal Address Book see PAB Personal Directory using from web page 68 using on phone 63 phone lines Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 91 description of 13 phone screen adjusting contrast 58 changing language 58 illumination setting 58 phone services configuring 68 PIN changing 73 placed calls records of 59 placing calls options for 19 20 pre dial 19 prioritizing calls 46 privacy and shared lines 42 received calls re
57. has Privacy enabled you can make and receive calls using the shared line as usual e The Privacy feature applies to all shared lines on your phone Consequently if you have multiple shared lines and Privacy is enabled coworkers cannot view or barge calls on any of your shared lines Using BLF to Determine a Line State Busy Lamp Field BLF features allow you to view the state of a phone line that is associated with a speed dial button call log or directory listing on your phone If you use BLF Pickup you can answer a ringing call for the line that you are monitoring Your system administrator determines which BLF features are configured for your phone If you want to Then See the state of a line listed in a call log or directory Look for BLF indicators next to the line number Line is in use Line is idle Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 43 If you want to Then See the state of a Look for BLF indicators next to the line number speed dial line Line is in use Line is idle LTD BLF monitored line is ringing BLF Pickup Use BLF Pickup to While the line is ringing press the BLF Pickup button answer a call ringing on The call is redirected to the next available line on your phone If you want a coworker s phone to specify a line first press a line button and then press the BLF button If your
58. ick Save Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 69 If you want to Then do this after you log in Search for a Fast Dial entry Choose User Options gt Fast Dials Specify search information and click Find Edit a Fast Dial phone number Choose User Options gt Fast Dials Search for the Fast Dial entry that you want to edit Click on a component of the entry Change the phone number Click Save Delete a Fast Dial entry Search for a Fast Dial Select one or more entries Click Delete Selected orr e uo Na pP Assign a line button for Note Before you can assign a line button for Fast Dial your system Fast Dial administrator must configure the phone to display services Contact your system administrator for more information Choose User Options gt Device Click Service URL Choose the Fast Dial service from the Button drop down list box Enter a phone label for the button Click Save Click Reset and then click Restart to refresh the phone configuration er uon a You can now press the line button to access Fast Dial codes Tips e You can create up to 500 Fast Dial and PAB entries e You can create a new Fast Dial entry without using a PAB entry Such Fast Dial entries are labeled raw in the User Options web pages and do not display a configurable text label Using the Address Book Synchronization Too
59. ing Your Phone 85 General Troubleshooting 85 Viewing Phone Administration Data 86 Using the Quality Reporting Tool 86 Cisco One Year Limited Hardware Warranty Terms 87 Index 89 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP v vi OL 22334 01 Getting Started Using this Guide This guide provides you with an overview of the features available on your phone You can read it completely for a solid understanding of your phone s capabilities or refer to the table below for pointers to commonly used sections If you want to Then Explore your phone on your own Press 8 gt on the phone when you need assistance Review important safety information See Safety and Performance Information page 2 Connect your phone See Connecting Your Phone page 5 Use your phone after it is installed See An Overview of Your Phone page 9 Learn about the buttons and softkeys See Understanding Buttons and Hardware page 9 Make calls See Placing a Call Basic Options page 19 Put calls on hold See Using Hold and Resume page 24 Mute calls See Using Mute page 25 Transfer calls See Transferring Calls page 27 Make conference calls See Making Conference Calls page 31 Set up speed dialing See Speed Dialing page 37 Share a phone number See Picking Up a Redirected Call on Your Phone p
60. ing a Single Phone Number page 49 7 Feature enabled A call feature assigned to this line key is enabled Refer to the text description next to this icon to verify the feature Speed dial or BLF A speed dial button is assigned to this line key See Speed Dialing speed dial button page 37 Setting Up Phone Services on the Web page 72 and Using BLF to Determine a Line State page 43 Tip To help you remember the line key assignments your system administrator may provide you with a preprinted paper label If not remove the blank one and make your own labels Understanding Phone Screen Features This is what your phone screen may look like when idle This view is called Overview i Be 10 gt 3107 03 3106 02 182016 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 15 1 Date and time Displays the current date and time display 2 Primarvphone Displays the phone number directory number for your primary phone line line 3 Programmable Programmable buttons e can serve as phone line buttons intercom line button buttons speed dial buttons phone service buttons call feature buttons or local indicators feature buttons Icons and text descriptions indicate how these buttons are configured For an icon reference see Understanding Line and Call Icons page 14 4 Softkey labels Each displays a softkey function 5 Status
61. ins your Personal Address Book PAB and Fast Dials This section describes how to set up and use Personal Directory on your phone Alternately see the Using Personal Directory on the Web page 68 If you want to Then Access Personal Directory for PAB and Fast Dial codes 1 Choose BB gt Directories gt Personal Directory exact name can vary 2 Enter your Cisco Unified Communications Manager Unified CM user ID and PIN and then press Submit Search for a PAB 1 Access Personal Directory and then choose Personal Address Book entry 2 Enter search criteria and press Submit 3 You can choose Previous or Next to move through listings 4 Highlight the PAB listing that you want and press Select Dial from PAB entry 1 Search for a listing 2 Highlight the listing and press Select 3 Press Dial You may need to press the more softkey to see Dial Delete a PAB entry 1 Search for a listing 2 Highlight the listing and press Select 3 Press Edit 4 Press Delete 5 Choose OK to confirm the deletion Edit a PAB entry 1 Search for a listing 2 Highlight the listing and press Select 3 Press Edit to modify a name or email address 4 If necessary choose Phones to modify a phone number 5 Press Update Add a new PAB entry 1 Access Personal Directory and then choose Personal Address Book 2 Access the Search page by choosing Submit You do not need to input search information first 3
62. istrator and follow the voice prompts You may need to enter your entire extension including the area code After your phone displays a confirmation message hang up The phone will re start 6 OL 22334 01 Connecting Your Phone Headset Support Although Cisco Systems performs limited internal testing of third party headsets for use with the Cisco Unified IP Phones Cisco does not certify or support products from headset or handset vendors Cisco recommends the use of good quality external devices for example headsets that are screened against unwanted radio frequency RF and audio frequency AF signals Depending on the quality of these devices and their proximity to other devices such as mobile phones and two way radios some audio noise or echo can still occur An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user Humming or buzzing sounds can be caused by a range of outside sources for example electric lights electric motors or large PC monitors See Using External Devices page 2 for more information N Note In some cases hum can be reduced or eliminated by using a local power cube or power injector These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed means that no single headset solution is optimal for all environments Cisco recommends that customers test headsets in their intended environm
63. l You can use the Address Book Synchronization Tool TABSynch to synchronize your existing Microsoft Windows Address Book if applicable with your PAB From a Microsoft Windows application Users can use the TABSynch tool to synchronize their PABs with Microsoft Windows Address Book WAB Customers who want to use the Microsoft Outlook Address Book OAB should begin by importing the data from the OAB into the Windows Address Book WAB TabSync can then be used to synchronize the WAB with Personal Directory Your system administrator can give you access to TABSynch and provide detailed instructions 70 OL 22334 01 Using the User Options Web Pages Setting Up Speed Dials on the Web Depending on configuration your phone can support several speed dial features e Speed dial buttons e Abbreviated Dialing e Fast Dials For help using speed dial features see Speed Dialing page 37 If you want to Then do this after you log in Set up speed dial buttons 1 2 3 4 5 Choose User Options gt Device Choose a phone from the Name drop down menu Click Speed Dials Enter a number and label for a speed dial button programmable button on your phone Click Save Note Your phone uses the ASCII Label field Set up Abbreviated Dialing 1 2 3 4 5 Choose User Options gt Device Choose a phone from the Name drop down menu Click Speed Dials Enter a number and label for an Abbreviated Di
64. lick Hangup or hang up from your phone OL 22334 01 If you want to Using the User Options Web Pages Then Log out of WebDialer Click the logout icon in the Make Call or Hang Up page Set up view or change WebDialer preferences Access the Make Call page The Make Call page appears the first time that you use WebDialer after you click the number that you want to dial The Make Call page contains the following options e Preferred language Determines the language used for WebDialer settings and prompts e Use preferred device Identifies the Cisco Unified IP Phone Calling device and directory number Calling line that you will use to place WebDialer calls If you have one phone with a single line the appropriate phone and line are automatically selected Otherwise choose a phone and or line If you have more than one phone it will be specified by device type and MAC address To display the MAC address on your phone choose B gt Settings gt Network Configuration gt MAC address Note If you have an Extension Mobility profile you can select your Extension Mobility logged in device from the Calling device menu e Do not display call confirmation If selected prompts WebDialer to suppress the Make Call page This page appears by default after you click a phone number in a WebDialer enabled online directory e Disable Auto Close If selected the call window does not close automatically
65. lls another call 2 Highlight a call record If the Details softkey appears the call is the primary entry of a multiparty call See the Tips section below 3 Ifyou need to edit the displayed number press EditDial followed by lt lt or gt gt To delete the number press EditDial followed by Delete You may need to press the more softkey to display Delete 4 Press Dial 5 Choose a menu item to handle the original call Hold Puts the first call on hold and dials the second Transfer Transfers the first party to the second and drops you from the call Press e again after dialing to complete the action Conference Creates a conference call with all parties including you Press ii again after dialing to complete the action EndCall Disconnects the first call and dials the second Redial an 1 Choose 8 gt Directories gt Missed Calls or Received Calls international call 2 Highlight the call record that you want to redial from missed and i l l l received call logs 3 If the Details softkey appears the call is the primary entry of a multiparty call See the Tips section below 4 Press EditDial 5 Press and hold the key for at least 1 second to add a sign as the first digit in the phone number You can add the sign only for the first digit of the number 6 Press Dial 60 OL 22334 01 Using Call Logs and Directories Tips SCCP and SIP phones Your phon
66. ly if you are logged out of EM otherwise changes take effect after you log out e Local settings controlled by the phone are not maintained in your EM profile 48 OL 22334 01 Advanced Call Handling Managing Business Calls Using a Single Phone Number Intelligent Session Control associates your mobile phone number with your business IP phone number When you receive a call to your remote destination mobile phone your desk phone does not ring only your remote destination rings When an incoming call is answered on the mobile phone the desk phone displays a Remote in Use message During a call you can also use any of your mobile phone features For example if you receive a call on your mobile number you can answer the call from your desk phone or you can hand off the call from your mobile phone to your desk phone If you want to Then Transfer your incoming Use the various features of your mobile phone for example 74 mobile active call to a Contact your system administrator for a list of access codes desk phone With Mobile Connect and Mobile Voice Access installed you can use your mobile phone to handle calls associated with your desktop phone number Your desktop and remote destinations receive calls simultaneously When you answer the call on your desktop phone the remote destinations stop ringing are disconnected and display a missed call message When you answer the call on one remote destinatio
67. mmunications Manager 8 5 1 SCCP and SIP 61 Using Corporate Directory on Your Phone You can use a corporate directory to place calls to coworkers If you want to Then Dial from a corporate 1 Choose Ei gt Directories gt Corporate Directory exact name directory while not on can vary another call User your keypad to enter a full or partial name and press Search To dial press the listing or scroll to the listing and go off hook Dial from a corporate 1 Choose Ei gt Directories gt Corporate Directory exact name directory while on can vary another call 2 User your keypad to enter a full or partial name and press Search Scroll to a listing and press Dial 4 Choose a menu item to handle the original call Hold Puts the first call on hold and dials the second Transfer Transfers the first party to the second and drops you from the call Press e again after dialing to complete the action Conference Creates a conference call with all parties including you Press ij again after dialing to complete the action EndCall Disconnects the first call and dials the second Tip Use the numbers on your keypad to enter characters on your phone screen Use the Navigation button on your phone to move between input fields 62 OL 22334 01 Using Call Logs and Directories Using Personal Directory on Your Phone The Personal Directory feature set conta
68. n the other remote destinations stop ringing are disconnected and a missed call message is shown on the other remote destinations If you want to Then Configure Mobile Connect Use the User Options web pages to set up remote destinations and create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations See Using Cisco WebDialer page 80 Answer a call using your See Answering a Call page 23 mobile phone Switch an in progress call See Switching an In Progress Call to Another Phone page 26 between your desk phone and mobile phone Put a call that has been 1 Press the Enterprise Hold exact softkey name can vary softkey picked up on your mobile h hold The other party is placed on hold phone on ho 2 Onyour mobile phone press the Resume name may vary softkey on the mobile phone See Switching an In Progress Call to Another Phone page 26 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 49 If you want to Then Connect to Mobile Voice 1 From any phone dial your assigned Mobile Voice Access number Access 2 Enter the number you are calling from if prompted and your PIN Turn on Mobile Connect 1 Dial your assigned Mobile Voice access number from your mobile phone 2 Enter your mobile phone number if requested and PIN 3 Press 2 to enable Mobile Connect 4 Choose whethe
69. n a menu Press Exit If you press Exit from the top level of a menu the menu will close Close a menu and return to Press Exit one or more times until the menu closes the Applications menu Exit the Applications Press or Exit menu Tip Some Application menu items Settings Directories Services Messages can also be assigned to their own button Use the Navigation button to scroll through the Overview and see Understanding Line and Call Icons page 14 to identify these lines Accessing the Help System on Your Phone Your phone provides a comprehensive online help system To view the phone help press 2 gt gt Help Typically the Application menu is assigned to button 24 located at the top of the left column Understanding Feature Availability Depending on your phone system configuration features included in this Phone Guide may not be available to you or may work differently on your phone Contact your support desk or system administrator for information about feature operation or availability You can access features using softkeys or pressing a line key You can configure some of these features but your system administrator controls most of them Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 17 Here are some details about using softkeys and line buttons to access features Featur
70. n your desktop phone number Managing Business Calls Using a Single Phone Number page 49 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 21 If you want to Then For more information see Place a call using Fast Dial Note Before using this option your system administrator must configure this feature and assign a service URL to the line button Contact your system administrator for more information 1 Press the Fast Dial line button 2 Scroll to or press the index number to find and select an entry The system dials the specified number Configuring Fast Dials on the Web page 69 Using Your Personal Address Book on the Web page 68 Place a call using your PAB Note Before using this option your system administrator must configure this feature and assign a service URL to the line button Contact your system administrator for more information 1 Press the PAB line button 2 Access the contact and select the number The system dials the specified number Configuring Fast Dials on the Web page 69 Using Your Personal Address Book on the Web page 68 22 OL 22334 01 Answering a Call You can answer a call by lifting the handset or you can use other options if they are available on your phone Basic Call Handling If you want to Then For more information see Answer with a heads
71. nd then hang up e If on hook transfer is not enabled on your phone hanging up without pressing e again places the call on hold e Voucannotuse to redirect a call on hold Press Resume to remove the call from hold before transferring it e The Transfer feature is disabled on a Call Chaperone user s Cisco Unified IP Phone when the calls are being chaperoned Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 27 Sending a Call to a Voice Message System You can use iDivert to send an active ringing or on hold call to your voice message system Depending on the type of call and your phone configuration you can also use iDivert to send the call to another party s voice message system e Ifthe call was originally sent to someone else s phone iDivert allows you to redirect the call either to your own voice message system or to the original called party s voice message system Your system administrator must make this option available to you e Ifthe call was sent to you directly not transferred or forwarded to you or if your phone does not support the option described above using iDivert redirects the call to your voice message system If you want to Then Send an active ringing or on hold call Press iDivert One of two things occurs POG VOlce message system e The call is transferred to your voice message system e Your phone screen displays a menu that allo
72. ne screen Note The red light and message waiting icon display only when you have a message on your primary line even if you receive voice messages on other lines Listen for e A stutter tone from your handset headset or speakerphone when you place a call Note The stutter tone is line specific You hear it only when using the line with the waiting message Listen to your voice messages or access the voice messages menu A Press up Depending on vour voice message service doing this either auto dials the message service or provides a menu on your touchscreen When you connect to a voice message service the line that has a voice message is selected by default If more than one line has a voice mail the first available line is selected Ask your system administrator about options to connect to the voice message service all of the time on the primary line Send a callto a voice message system Press iDivert For more information see Sending a Callto a Voice Message System page 28 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 65 66 OL 22334 01 Using the User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company including your personal computer You can use your computer to log in to your Cisco Unified CM User Options web pages where you can control feat
73. nference calls and so on It is designed to meet the communication needs with moderate telephone traffic and specific call requirements It provides you with dedicated hold redial and transfer keys to facilitate call handling and enhanced productivity features that extend your call handling capabilities e Access to network data XML applications and web based services e Online customizing of phone features and services from your Cisco Unified CM User Options web pages e A comprehensive online help system that displays information on the phone screen Understanding Buttons and Hardware You can use the graphic below to identify buttons and hardware on your phone Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 9 10 OL 22334 01 Item Description An Overview of Your Phone For more information see 1 Programmable buttons Depending on configuration programmable buttons or line keys provide access to e Phone lines and intercom lines line buttons e Speed dial numbers speed dial buttons including the BLF speed dial feature e Web based services for example a Personal Address Book button e Call features for example Privacy and Conference e Local features for example Application menu Headset Settings Buttons illuminate to indicate status Amber steady Privacy in use one way intercom call DND logged i
74. ng the User Options Web Pages Then do this after you log in Delete a PAB entry 1 Search for a PAB entry 2 Select one or more entries 3 Click Delete Selected Assign a line button for PAB Note Before you can assign a line button for PAB your system administrator must configure the phone to display services Contact your system administrator for more information 1 Choose User Options gt Device Click Service URL 3 Choose the Personal Address Book service from the Button drop down list box 4 Enter a phone label for the button 5 Click Save 6 Click Reset and then click Restart to refresh the phone configuration You can now press the line button to access PAB codes Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages If you want to Then do this after you log in Assign a Fast Dialcode 1 Create a PAB entry See Using Your Personal Address Book on the to a PAB entry Web page 68 2 Choose User Options gt Fast Dials 3 Click Add New 4 Use the Search Options area to find the appropriate PAB entry 5 Click a phone number in the Search Results area 6 Change the Fast Dial code if desired 7 Click Save Assign a Fast Dial code 1 Choose User Options gt Fast Dials to a phone number 2 Click Add New without using a l l PAB entrv 3 Change the Fast Dial code if desired 4 Enter a phone number 5 Cl
75. nto Hunt Group headset or other local feature enabled Green steady Active call or two way intercom call Green flashing Held call Amber flashing Incoming call or reverting call Red steady Remote line in use shared line BLF status or active Mobile Connect call Red flashing Remote call on hold Line keys are numbered 24 to 1 in descending order alternating from left to right 24 23 22 21 ur BA 3 2 Understanding Phone Screen Features page 15 Basic Call Handling page 19 Speed Dialing page 37 Using a Shared Line page 42 Using BLF to Determine a Line State page 43 Placing or Receiving Intercom Calls page 35 Using Hold and Resume page 24 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 11 For more information Item Description see 2 Paper label Allows you to identify each button with line or Understanding Line feature information and Call Icons page 14 3 Softkey buttons Each activates a softkey option displayed on your Understanding Phone in phone screen Screen Features page 15 4 Hold button Places calls on hold Using Hold and Resume page 24 5 Transfer button Connects a call to another number Transferring Calls page 27 6 Redial button Connects to the last dialed number Placing a Call Basic Options page 19 7 Keypad Allows you to dial phone numbers
76. om Calls page 35 One way intercom The intercom line is sending or receiving one way audio See Placing or Receiving Intercom Calls page 35 Fal Two way intercom The recipient pressed the intercom line to activate two way audio with the caller See Placing or Receiving Intercom Calls page 35 Feature Access E Application menu The Application menu is assigned to this line key See Accessing the Application Menu page 17 Br Settings menu The Settings menu is assigned to this line key See Changing Phone Settings page 57 rt Directories menu The Directories menu is assigned to this line key See Using Call Logs and Directories page 59 14 OL 22334 01 An Overview of Your Phone Icon Line or call state Description tA Messages menu The Messages menu is assigned to this line kev See Accessing Voice Messages page 65 Services menu The Services menu is assigned to this line kev See Setting Up Phone Services on the Web page 72 a Headset button You can use this option to use a headset with your phone See Using a Handset Headset and Speakerphone page 53 ili Conference button Conference is assigned to this line key See Making Conference Calls page 31 Other Calling A call feature is assigned to this line key Refer to the text feature description next to this icon to verify the feature H Mobilitv Mobility access is assigned to this line key See Managing Business Calls Us
77. one shows an Your phone may reject your attempt to set up Call Forward All directly on error message when the phone if the target number that you enter would create a Call Forward you attempt to set up All loop or would exceed the maximum number of links permitted in a Call Call Forward All Forward All chain also known as a maximum hop count Ask your system administrator for details Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 85 Viewing Phone Administration Data Your system administrator may ask you to access administration data on your phone for troubleshooting purposes If you are asked to Then Access network configuration data Choose Ei gt Settings gt Network Configuration and select the network configuration item that you want to view Access status data Choose GH gt Settings gt Status and select the status item that you want to view Access phone model information Choose EH gt Settings gt Model Information Access phone call and voice quality information Choose EH gt Settings gt Status gt Call Statistics Using the Quality Reporting Tool Your system administrator may configure your phone temporarily with the Quality Reporting Tool QRT to troubleshoot performance problems You can press QRT to submit information to your system administrator Depending on configuration use the
78. phone supports auto pickup the call connects automatically Otherwise the call rings on your phone for you to answer If you press the BLF Pickup button when the monitored line is not ringing your phone will speed dial the line number Tips e Your phone may play an audible indicator to alert you when a call is ringing on the monitored line BLF Pickup only e BLF Pickup answers the oldest ringing call first if the line that you are monitoring has more than one ringing call Making and Receiving Secure Calls Depending on how your system administrator configured your phone system your phone may support making and receiving secure calls Your phone can support these types of calls e Authenticated call The identities of the phones participating in the call have been verified e Encrypted call The phone is receiving and transmitting encrypted audio your conversation within the Unified CM network Encrypted calls are authenticated e Protected call The phone is a secure encrypted and trusted device on the Unified CM server and is configured as a Protected Device in Unified CM Administration If Play Secure Indication Tone is enabled True in Unified CM Administration the protected phone plays a secure or nonsecure indication tone at the beginning of the call When end to end secure media is established through the Secure Real Time Transfer Protocol SRTP and the call status is secure the phone plays th
79. r Receiving Intercom Calls 35 Advanced Call Handling 37 Speed Dialing 37 Picking Up a Redirected Call on Your Phone 39 Storing and Retrieving Parked Calls 40 Logging Out of Hunt Groups 41 Using a Shared Line 42 Understanding Shared Lines 42 Working with Shared Lines 42 Using BLF to Determine a Line State 43 Making and Receiving Secure Calls 44 Tracing Suspicious Calls 46 Prioritizing Critical Calls 46 Using Cisco Extension Mobility 47 Managing Business Calls Using a Single Phone Number 49 Using a Handset Headset and Speakerphone 53 Using a Handset 53 Using a Headset 53 Using a Speakerphone 54 Using AutoAnswer with a Headset or Speakerphone 55 Changing Phone Settings 57 Customizing Rings and Message Indicators 57 OL 22334 01 Customizing the Phone Screen 58 Using Call Logs and Directories 59 Using Call Logs 59 Directory Dialing 61 Using Corporate Directory on Your Phone 62 Using Personal Directory on Your Phone 63 Accessing Voice Messages 65 Using the User Options Web Pages 67 Accessing Your User Options Web Pages 67 Configuring Features and Services on the Web 68 Using Personal Directory on the Web 68 Setting Up Speed Dials on the Web 71 Setting Up Phone Services on the Web 72 Controlling User Settings on the Web 73 Controlling Line Settings on the Web 74 Setting Up Phones and Access Lists for Mobile Connect 77 Using Cisco WebDialer 80 Understanding Additional Configuration Options 83 Troubleshoot
80. r to turn Mobile Connect on for all configured phones or for just one phone All phones Enter 2 One phone Enter 1 and enter the number you want to add as a remote destination followed by Make a call from your mobile phone See Placing a Call Additional Options page 20 Turn off Mobile Connect 1 Dial your assigned Mobile Voice Access number from your mobile phone 2 Enter your mobile phone number if requested and PIN 3 Press 3 to disable Mobile Connect 4 Choose whether to turn Mobile Connect off for all configured phones or for just one phone All phones Enter 2 One phone Enter 1 and enter the number you want to remove as a remote destination followed by Turn on or off Mobile 1 Press Mobility to display the current remote destination status Connect access to all your Enabled or Disabled remote destinations from 2 Press Select to change the status your desk phone l 3 Press Exit 50 OL 22334 01 Advanced Call Handling Tips e When calling Mobile Voice Access you must enter the number you are calling and your PIN if any of the following are true The number you are calling from is not one of your remote destinations The number is blocked by you or your carrier shown as Unknown Number The number is not accurately matched in the Cisco Unified Communications Manager Unified CM database for example if your number is 510 666 9999 but it is liste
81. rily apply your phone number and settings to a shared Cisco Unified IP Phone Ask your system administrator about the Cisco Extension Mobility Service See Using Cisco Extension Mobility page 47 84 OL 22334 01 Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone General Troubleshooting This section provides information to help you troubleshoot general problems with your phone For more information see your system administrator Symptom Explanation You cannot hear a dial One or more of the following factors may apply tone or complete a call e You must log into the Extension Mobility service e You must enter a client matter code CMC or forced authorization code FAC after dialing a number e Your phone has time of day restrictions that prevent you from using some features during certain hours of the day Settings is unavailable Your system administrator may have disabled Settings on your phone in the Application menu The softkey that you One or more of the following factors may apply want to use does not e You must press more to reveal additional softkeys appear e You must change the line state for example go off hook or have a connected call e Your phone is not configured to support the feature associated with that softkey Cisco CallBack fails The other party may have call forwarding enabled The ph
82. roups If you want to Then Log out of hunt groups to block Press HLog Your phone screen displays Logged out of hunt group calls temporarily Hunt Group Log in to receive hunt Press HLog When logged in the Hunt Group button is lit group calls Tip Logging out of hunt groups does not prevent non hunt group calls from ringing your phone Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 41 Using a Shared Line Your system administrator may ask you to use a shared line if you e Have multiple phones and want one phone number e Share call handling tasks with coworkers e Handle calls on behalf of a manager Understanding Shared Lines Remote in Use Icon The remote in use icons appears when another phone that shares your line has a connected call You can place and receive calls as usual on the shared line even when the remote in use icon appears Sharing Call Information and Barging Phones that share a line each display information about calls that are placed and received on the shared line This information may include caller ID and call duration See Privacy page 42 for exceptions If you are sharing a line with coworkers using a different model Cisco Unified IP Phone they might be able to add or barge themselves to your active call on the shared line Your phone does not typically support this feature If you need it contact your system
83. sabled on a Call Chaperone user s Cisco Unified IP Phone when the calls are being chaperoned See if a line associated with a speed dial is busy before placing a call to that line Look for Busy Line Feature indicators Using BLF to Determine a Line State page 43 20 OL 22334 01 Basic Call Handling For more information Then If you want to see Make a priority precedence call Enter the MLPP access number then enter a phone number Prioritizing Critical Calls page 46 Dial from a Personal Address 1 Press 85 gt Directories gt Using Personal Directory Book PAB entry Personal Directory to log in on Your Phone page 63 2 Choose Personal Address Book and search for a listing Place a call using a billing or 1 Dial a number Your system tracking code 2 After the tone enter a client matter administrator code CMC or a forced authorization code FAC Place a call using your Extension Mobility profile Log in to the Extension Mobility service on a phone Using Cisco Extension Mobility page 47 Make a call from a mobile phone using Mobile Voice Access 1 Obtain your Mobile Voice Access number and End user PIN from your system administrator Dial your assigned Mobile Voice access number Enter your mobile phone number if requested and PIN Press 1 to make a call to an enterprise IP phone Dial a desktop phone number other tha
84. sco Unified Communications Manager 8 5 1 SCCP and SIP 83 If you Then For more information Share phones or office space with coworkers Consider using e Call Park to store and retrieve calls without using the transfer feature e Call Pickup to answer calls ringing on another phone e A shared line to view coworkers calls e Cisco Extension Mobility to apply your phone number and user profile to a shared Cisco Unified IP Phone Ask your system administrator about these features and see e Advanced Call Handling page 37 e Using a Shared Line page 42 e Using Cisco Extension Mobility page 47 Answer calls frequently or handle calls on someone s behalf Ask your system administrator to set up the AutoAnswer feature for your phone See Using AutoAnswer with a Headset or Speakerphone page 55 Need to make video calls Consider using Cisco Unified Video Advantage which enables you to make video calls using your Cisco Unified IP Phone your personal computer and an external video camera Contact your system administrator for additional assistance and see the Cisco Unified VT Advantage Quick Start Guide and User Guide Determine the state ofa phone line associated with a speed dial button on your phone Ask your administrator to set up the Busy Lamp Field BLF feature for your phone See Using BLF to Determine a Line State page 43 Want to tempora
85. selected call is resumed Switching an In Progress Call to Another Phone You can switch in progress calls between the desktop phone and your mobile phone or other remote destination If you want to Then Switch an in progress call from a mobile phone to a desk phone sharing the same line Session Handoff 1 While on your mobile phone press the access code for the Session Handoff feature for example 74 For a list of access codes see your system administrator 2 Hang up the call on your mobile phone to disconnect the mobile phone but not the call 3 Press the Answer softkey on your desk phone within 10 seconds and start talking on the desk phone The number of seconds to answer the call on your desk phone is set by your system administrator The other Cisco Unified devices that share the same line display a Remote in Use message The number of seconds to resume the call depends on the configuration set by the system administrator Switch an in progress call from a mobile phone to your desktop phone 1 Hang up the call on your mobile phone to disconnect the mobile phone but not the call 2 Press Resume on your desk phone within 4 seconds and start talking on the desk phone Switch an in progress call from a mobile phone to Cisco Unified devices that share the same line Session Handoff 1 Hang up the call on your mobile phone to disconnect the mobile phone but not the call 2
86. stead you must confirm your settings in the User Options web pages Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 29 Tips e Enter the call forward target number exactly as you would dial it from your phone For example enter an access code or the area code if necessary e You can forward your calls to a traditional analog phone or to another IP phone although your system administrator may restrict the call forwarding feature to numbers within your company e Call forwarding is phone line specific If a call reaches you on a line where call forwarding is not enabled the call will ring as usual e Your system administrator can enable a call forward override feature that allows the person receiving your forwarded calls to reach you With override enabled a call placed from the target phone to your phone is not forwarded but rings through e Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a call forwarding loop or would exceed the maximum number of links permitted in a call forwarding chain e When you switch an in progress call from your mobile phone to Cisco Unified devices that share the same line Session Handoff the Call Forward feature is disabled on the Cisco Unified devices The Call Forward feature returns when the call ends Using Do Not Disturb You can use the Do Not Disturb DND
87. t a call on hold the Hold icon appears on the right in the call information area and the corresponding line button flashes green Q With a shared line when vou place a call on hold the line button flashes green and the phone displavs the local hold icon When another phone places a call on hold the line button flashes red and the phone displays the remote hold icon f If another user put a shared line on hold its associated line button displays flashing You and anyone else sharing that line can resume the call 24 OL 22334 01 Basic Call Handling If the Hold Reversion feature is enabled for your phone a call that you put on hold reverts back to ringing after a certain period of time The reverting call remains on hold until you resume it or until Hold Reversion times out Your phone indicates the presence of a reverting call by Alerting you at intervals with a single ring or flash or beep depending on your phone line setting Briefly displaying a Hold Reversion message in the status bar at the bottom of the phone screen Displaying the animated Hold Reversion icon a mm next to the caller ID for the held call Displaying a line button flashing depending on the line state If you want to Then Put a call on hold 1 Make sure the appropriate call is highlighted 2 Press DD Remove a call from e For the flashing held call press one of these l Q or D hold on the current line
88. t documentation or ask your system administrator for assistance Using a Speakerphone Many of the actions you can take to dial a number or answer a call will trigger speakerphone mode automatically assuming that the handset is in its cradle and headset is not lit If you want to Then Toggle speakerphone mode on Press amp or off Switch to a handset Lift the handset without pushing anv buttons Adjust the volume level for Press the Volume button during a call or after invoking a dial tone a call Press Save to preserve the volume level for future calls 54 OL 22334 01 Using a Handset Headset and Speakerphone Using AutoAnswer with a Headset or Speakerphone When AutoAnswer is enabled your phone answers incoming calls automatically after a few rings Your system administrator configures AutoAnswer to use either the speakerphone or a headset You may use AutoAnswer if you receive a high volume of incoming calls If you Then Use AutoAnswer with a headset Keep headset mode active in other words keep Q a illuminated even when you are not on a call To keep headset mode active do the following e Press EndCall to hang up e Press New Call or Dial to place new calls If your phone is set up to use AutoAnswer in headset mode calls are automatically answered only if Q 1 is illuminated Otherwise calls ring normally and you must manually answer them Use AutoAnswer
89. target destination receives an intercom alert tone and can then choose to e Listen to the caller with your microphone muted you can hear the caller but the caller cannot hear you e End the intercom call by pressing the EndCall softkey with the intercom call in focus Do this if you do not want to hear the message e Talk to the caller by pressing the active intercom button and using either the handset headset or speaker The intercom call becomes a two way connection so that you can converse with the caller Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 35 When using the intercom feature be aware of the following e From an intercom line you can only dial other intercom lines e You can use only one intercom line at a time e When your active call is being monitored or recorded you can receive or place intercom calls e You cannot place an intercom call on hold N Note If you log into the same phone on a daily basis using your Cisco Extension Mobility profile ensure that your system administrator assigns the phone button template that contains intercom information to this profile and assign the phone as the default intercom device for the intercom line If you want to Then Place an intercom call to a preconfigured target intercom number Press intercom target line and after you hear the intercom alert tone begin speaking Plac
90. td Cisco Systems International BV 0 U U San Jose CA Singapore Amsterdam The Netherlands CISCO Cisco has more than 200 offices worldwide Addresses phone numbers and fax numbers are listed on the Cisco Website at www cisco com go offices Cisco and the Cisco Logo are trademarks of Cisco Systems Inc and or its affiliates in the U S and other countries A listing of Cisco s trademarks can be found at www cisco com go trademarks Third party trademarks mentioned are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 1005R 2010 Cisco Systems Inc All rights reserved
91. tton particular extension line number You may have to go off hook to display the softkey 2 Enter the line number with the call that you want to pick up For example if the call that you want to pick up is ringing on line 12345 enter 12345 3 If your phone supports auto pickup you are now connected to the call 4 Ifthe call rings press Answer to connect to the call Tips e If multiple calls are available for pick up your phone picks up the oldest call first the call that has been ringing for the longest time e If you press GPickUp or Group PickUp and enter a line number your phone picks up the ringing call on that particular line if available e If you have multiple lines and want to pick up the call on a non primary line first press Co for the desired line and then press a Call PickUp softkey or button Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 39 e Depending on how your phone is configured you may receive an audio and or visual alert about a call to your pickup group e If you use the BLF Pickup feature on your phone see Using BLF to Determine a Line State page 43 Storing and Retrieving Parked Calls You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager Unified CM system for example a phone at a coworker s desk or in a conference room
92. uption in the power supply Service and Emergency Calling Service dialing will not function until power is restored In the case of a power failure or disruption you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing Using External Devices The following information applies when you use external devices with the Cisco Unified IP Phone Cisco recommends the use of good quality external devices such as headsets that are shielded against unwanted radio frequency RF and audio frequency AF signals Depending on the quality of these devices and their proximity to other devices such as mobile phones or two way radios some audio noise can still occur In these cases Cisco recommends that you take one or more of these actions e Move the external device away from the source of the RF or AF signals e Route the external device cables away from the source of the RF or AF signals e Use shielded cables for the external device or use cables with a better shield and connector e Shorten the length of the external device cable e Apply ferrites or other such devices on the cables for the external device 2 OL 22334 01 Getting Started Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices cables and connectors The system will perform adequately when suitable devices are attached using good quality cables and connectors A
93. ures settings and services for your Cisco Unified IP Phone For example you can set up speed dial buttons from your User Options web pages Accessing Your User Options Web Pages This section describes how to log in and select a phone device If you want to Then do this Loginto your User 1 Obtain a User Options URL user ID and default password from your Options web pages system administrator 2 Open a web browser on your computer enter the URL and log on If prompted to accept security settings click Yes or Install Certificate The Cisco Unified Communications Manager User Options main web page displays From this page you can choose User Options to access User Settings Directory features a Personal Address Book and Fast Dials Or to access phone specific options select a device see below Select a device after 1 After you have logged in to your User Options web pages choose User logging in Options gt Device The Device Configuration page displays 2 Ifyou have multiple devices assigned to you choose the appropriate device phone model Extension Mobility profile or Remote Destination profile from the Name drop down menu Note Toolbar buttons located at the top of the Device Configuration page are specific to the selected device type Select a 1 After you have logged in to your User Options web pages choose User configuration Options to access User Settings Directory Personal Address
94. with the speakerphone Keep the handset in the cradle and headset mode inactive Cr unlit Otherwise calls ring normally and you must answer them manually Tip AutoAnswer is disabled when the Do Not Disturb feature is active Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 55 56 OL 22334 01 Changing Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone volume and other settings Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message You can also adjust the ringer volume for your phone If you want to Then Change the ring tone per line 1 Choose i gt Settings gt User Preferences gt Rings 2 Choose a phone line or the default ring setting 3 Choose a ring tone to play a sample of it 4 Press Select and Save to set the ring tone or press Cancel Adjust the volume level for the phone ringer Press the Volume button while the handset is in the cradle and the headset and speakerphone buttons are off The new ringer volume is saved automatically Note Check with your system administrator to see if a minimum ringer volume setting was configured Change the way that the voice message light on your handset works 1 Log in to your Cisco Unified CM User Options web pages See Accessing Your Us
95. ws you to choose between your voice message system or that of the originally called party Choose an option to redirect the call Tips e If your phone displays a menu that disappears before you make your selection you can press iDivert again to redisplay the menu You can also ask your system administrator to configure a longer time out value e When you switch an in progress call from your mobile phone to Cisco Unified devices that share the same line Session Handoff the iDivert feature is disabled on the Cisco Unified devices The iDivert feature returns when the call ends e If the call was sent to you directly not transferred or forwarded to you or if your phone does not support the option described above using iDivert redirects the call to your voice message system e When you switch an in progress call from your mobile phone to Cisco Unified devices that share the same line Session Handoff the iDivert feature is disabled on the Cisco Unified devices The iDivert feature returns when the call ends 28 OL 22334 01 Basic Call Handling Forwarding Calls to Another Number You can use the call forwarding features to redirect incoming calls from your phone to another number Your system administrator may allow you to choose from two types of call forwarding features e Unconditional call forwarding Call Forward All Applies to all calls that you receive e Conditional call forwarding Call Forward No Answer Call
96. you want to Using the User Options Web Pages Then do this after you log in Set up call forwarding per line 1 2 3 4 a Choose User Options gt Device From the Name menu choose a phone Click Line Settings If you have more than one directory number line assigned to your phone choose a line from the Line menu In the Incoming Call Forwarding area choose call forwarding settings for various conditions Click Save Change the voice message indicator lamp setting per line Bon Fo Choose User Options gt Device From the Name menu choose a phone Click Line Settings If you have more than one directory number line assigned to your phone choose a line from the Line menu In the Message Waiting Lamp area choose from various settings Typically the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message Click Save Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 75 If you want to Then do this after you log in Change the audible 1 Choose User Options gt Device voice message indicator From the Name menu choose a phone setting per line 2 3 Click Line Settings 4 If you have more than one directory number line assigned to your phone choose a line from the Line menu 5 Inthe Audible Message Waiting Indicator

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