Cisco Systems 691 IP Phone User Manual
Contents
1. CHAPTER Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unified IP Phones enable you to communicate by using voice over a data network To provide this capability the IP Phones depend upon and interact with several other key Cisco Unified IP Telephony components including Cisco Unified Communications Manager This chapter focuses on the interactions between the Cisco Unified IP Phone 6901 and 6911 and Cisco Unified Communications Manager DNS and DHCP servers TFTP servers and switches It also describes options for powering phones For related information about voice and IP communications refer to this URL http www cisco com en US products sw voicesw index html This chapter provides an overview of the interaction between the Cisco Unified IP Phone and other key components of the Voice over IP VoIP network It includes the following topics e Understanding Interactions with Other Cisco Unified IP Telephony Products page 2 1 e Providing Power to the Cisco Unified IP Phone page 2 3 e Understanding Phone Configuration Files page 2 5 e Understanding the Phone Startup Process page 2 6 e Adding Phones to the Cisco Unified Communications Manager Database page 2 7 e Determining the MAC Address for a Cisco Unified IP Phone page 2 11 Understanding Interactions with Other Cisco Unified IP Telephony Products To function in the IP telephony network the Cisco Unified IP Phone must be connected to a networking2. device such as a Cisco Catalyst switch You must also register the Cisco Unified IP Phone with a Cisco Unified Communications Manager system before sending and receiving calls This section includes the following topics e Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager page 2 2 e Understanding How the Cisco Unified IP Phone 6911 Interacts with the VLAN page 2 2 OL 20852 01 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 0 SCCP Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network E Understanding Interactions with Other Cisco Unified IP Telephony Products Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager amp Cisco Unified Communications Manager is an open and industry standard call processing system Cisco Unified Communications Manager software sets up and tears down calls between phones integrating traditional PBX functionality with the corporate IP network Cisco Unified Communications Manager manages the components of the IP telephony system the phones the access gateways and the resources necessary for features such as call conferencing and route planning Cisco Unified Communications Manager also provides e Firmware for phones e Configuration file via TFTP service e Phone registration e Call preservation so that a media session cont
3. Administration Tool BAT See the Adding Phones Using the BAT Phone Template section on page 2 10 To implement TAPS you or the end user dial a TAPS directory number and follow voice prompts When the process is complete the phone will have downloaded its directory number and other settings and the phone will be updated in Cisco Unified Communications Manager Administration with the correct MAC address Auto registration must be enabled in Cisco Unified Communications Manager Administration System gt Cisco Unified CM for TAPS to function Note When you configure the cluster for mixed mode through the Cisco CTL client auto registration is automatically disabled When you configure the cluster for non secure mode through the Cisco CTL client auto registration is automatically enabled For more information go to the Bulk Administration chapter in Cisco Unified Communications Manager Administration Guide Related Topics e Adding Phones with Auto Registration page 2 8 e Adding Phones with Cisco Unified Communications Manager Administration page 2 9 e Adding Phones Using the BAT Phone Template page 2 10 Adding Phones with Cisco Unified Communications Manager Administration You can add phones individually to the Cisco Unified Communications Manager database by using Cisco Unified Communications Manager Administration To do so you first need to obtain the MAC address for each phone For information about
4. a MAC address see the Determining the MAC Address for a Cisco Unified IP Phone section on page 2 11 For detailed instructions about adding phones using the Bulk Administration menu refer to the Cisco Unified Communications Manager Bulk Administration Guide chapter Inserting Phones To add a phone to the Cisco Unified Communications Manager using the BAT phone template follow these steps Procedure From Cisco Unified Communications Manager choose Bulk Administration gt Phones gt Phone Template Click Add New Choose a Phone Type and click Next Enter the details of phone specific parameters like Device Pool Phone Button Template Device Security Profile and so on Click Save From Cisco Unified Communications Manager choose Device gt Phone gt Add New to add a phone using an existing BAT phone template Related Topics e Adding Phones with Auto Registration page 2 8 e Adding Phones with Auto Registration and TAPS page 2 9 e Adding Phones with Cisco Unified Communications Manager Administration page 2 9 E Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 0 SCCP OL 20852 01 Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address for a Cisco Unified IP Phone W Determining the MAC Address for a Cisco Unified IP Phone Several procedures described in this manual require you to determine the MAC
5. directly page 7 1 Note You can also assign an alternative TFTP server to use instead of the one assigned by DHCP 6 Requesting the Configuration File e Adding Phones to the Cisco Unified Communications Manager Database page 2 7 The TFTP server has configuration files which define parameters for connecting to Cisco Unified Communications Manager and other information for the phone e Resolving Startup Problems page 7 1 7 Contacting Cisco Unified Communications Manager Resolving Startup Problems page 7 1 The configuration file defines how the Cisco Unified IP Phone communicates with Cisco Unified Communications Manager and provides a phone with its load ID After obtaining the file from the TFTP server the phone attempts to make a connection to the highest priority Cisco Unified Communications Manager on the list If the phone was manually added to the database Cisco Unified Communications Manager identifies the phone If the phone was not manually added to the database and auto registration is enabled in Cisco Unified Communications Manager the phone attempts to auto register itself in the Cisco Unified Communications Manager database Adding Phones to the Cisco Unified Communications Manager Database Before installing the Cisco Unified IP phone you must choose a method for adding phones to the Cisco Unified Communications Manager database Be aware that each phone type requires a fixed number of device
6. inline power patch IP Phone 6901 and 6911 panel WS PWR PANEL Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered If there is an interruption in the power supply Service and Emergency Calling Service dialing will not function until power is restored In the case of a power failure or disruption you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 0 SCCP 2 4 OL 20852 01 _ Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Phone Configuration Files W Obtaining Additional Information About Power For related information about power refer to the documents shown in Table 2 2 These documents provide information about the following topics e Cisco switches that work with the Cisco Unified IP Phone 6901 and 6911 e The Cisco IOS releases that support bidirectional power negotiation e Other requirements and restrictions regarding power Table 2 2 Related Documentation for Power Document Topics URL Cisco Unified IP Phone Power _ http www cisco com en US products ps695 1 index html Injector PoE Solutions http www cisco com en US netsol ns340 ns394 ns 147 ns412 net working _solutions_package html Cisco Catalyst Switches http cisco com en US pr
7. license units and the number of unit licenses that are available on the server may impact phone registration For more information on licensing go to the Licenses for Phones section in the Cisco Unified Communications Manager System Guide These sections describe the methods e Adding Phones with Auto Registration page 2 8 e Adding Phones with Auto Registration and TAPS page 2 9 e Adding Phones with Cisco Unified Communications Manager Administration page 2 9 e Adding Phones Using the BAT Phone Template page 2 10 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 0 SCCP oL 20852 01 EN Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network E Adding Phones to the Cisco Unified Communications Manager Database Table 2 4 provides an overview of these methods for adding phones to the Cisco Unified Communications Manager database Table 2 4 Methods for Adding Phones to the Cisco Unified Communications Manager Database Requires MAC Method Address Notes Auto registration No e Results in automatic assignment of directory numbers e Not available when security or encryption is enabled Auto registration with No Requires auto registration and the Bulk Administration TAPS Tool BAT updates information in the Cisco Unified IP Phone and in Cisco Unified Communications Manager Administration Using the Cisco Unified Yes Requires phones to be added in
8. Pmac_address cnf xml sgn The filenames are derived from the MAC address and description fields in the Phone Configuration window of Cisco Unified Communications Manager Administration The MAC address uniquely identifies the phone For more information on phone configuration settings go to the Cisco Unified IP Phone Configuration chapter in the Cisco Communications Manager Administration Guide Understanding the Phone Startup Process When connecting to the VoIP network the Cisco Unified IP Phone 6901 and 6911 go through a standard startup process that is described in Table 2 3 Depending on your specific network configuration not all of these steps may occur on your Cisco Unified IP Phone Table 2 3 Cisco Unified IP Phone Startup Process Task Purpose Related Topics 1 Obtaining Power from the Switch e Adding Phones to the Cisco Unified Communications If a phone is not using external power the switch provides in line power Manager Database page 2 7 through the Ethernet cable attached to the phone e Resolving Startup Problems page 7 1 2 Loading the Stored Phone Image Resolving Startup Problems The Cisco Unified IP Phone has non volatile Flash memory in which it page ti stores firmware images and user defined preferences At startup the phone runs a bootstrap loader that loads a phone image stored in Flash memory Using this image the phone initializes its software and hardware 3 Configuring VLAN e Configuring S
9. address of a Cisco Unified IP Phone You can determine a phone s MAC address in these ways e Look at the MAC label on the back of the phone e Display the web page for the phone and click the Device Information hyperlink For information about accessing the web page see the Accessing the Web Page for a Phone section on page 6 2 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 0 SCCP oL 20852 01 m Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address for a Cisco Unified IP Phone Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 0 SCCP 2 12 OL 20852 01
10. determining a MAC address see the Determining the MAC Address for a Cisco Unified IP Phone section on page 2 11 I OL 20852 01 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 0 SCCP Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network E Adding Phones to the Cisco Unified Communications Manager Database After you have collected MAC addresses in Cisco Unified Communications Manager Administration choose Device gt Phone and click Add New to begin For complete instructions and conceptual information about Cisco Unified Communications Manager go to the Cisco Unified Communications Manager Overview chapter in the Cisco Unified Communications Manager System Guide Related Topics e Adding Phones with Auto Registration page 2 8 e Adding Phones with Auto Registration and TAPS page 2 9 e Adding Phones Using the BAT Phone Template page 2 10 Adding Phones Using the BAT Phone Template Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 The Cisco Unified Communications Manager Bulk Administration Tool BAT enables you to perform batch operations including registration on multiple phones To access BAT choose Bulk Administration in Cisco Unified Communications Manager Administration To add phones by using BAT only not in conjunction with TAPS you must obtain the appropriate MAC address for each phone For information about determining
11. dividually Communications Manager Administration Using BAT Yes Allows for simultaneous registration of multiple phones Adding Phones with Auto Registration By enabling auto registration before you begin installing phones you can e Add phones without first gathering MAC addresses from the phones e Automatically add a Cisco Unified IP Phone to the Cisco Unified Communications Manager database when you physically connect the phone to your IP telephony network During auto registration Cisco Unified Communications Manager assigns the next available sequential directory number to the phone e Quickly enter phones into the Cisco Unified Communications Manager database and modify any settings such as the directory numbers from Cisco Unified Communications Manager e Move auto registered phones to new locations and assign them to different device pools without affecting their directory numbers Note Cisco recommends you use auto registration to add less than 100 phones to your network To add more than 100 phones to your network use the Bulk Administration Tool BAT See the Adding Phones Using the BAT Phone Template section on page 2 10 Auto registration is disabled by default In some cases you might not want to use auto registration for example if you want to assign a specific directory number to the phone For information about enabling auto registration go to the Enabling Auto Registration section
12. e 2 1 provides guidelines for powering the Cisco Unified IP Phone 6901 and 6911 Table 2 1 Guidelines for Powering the Cisco Unified IP Phone 6901 and 6911 Power Type Guidelines External power Provided The Cisco Unified IP Phone 6901 and 6911 use the CP PWR CUBE 3 power supply through the CP PWR CUBE 3 external power supply External power Provided The Cisco Unified IP Phone Power Injector may be used with any Cisco Unified IP Phone through the Cisco Unified IP Functioning as a midspan device the injector delivers inline power to the attached phone Phone Power Injector The Cisco Unified IP Phone Power Injector is connected between a switch port and the IP Phone and supports a maximum cable length of 100m between the unpowered switch and the IP Phone PoE power Provided by a e The Cisco Unified IP Phone 6901 and 6911 support Cisco inline PoE Switch thr ughithe Ethernet e The Cisco Unified IP Phone 6901 and 6911 support IEEE 802 3af Class 1 power on cable attached to the phone signal pairs and spare pairs e To ensure uninterruptible operation of the phone make sure that the switch has a backup power supply e Make sure that the CatOS or IOS version running on your switch supports your intended phone deployment Refer to the documentation for your switch for operating system version information External power Provided The inline power patch panel WS PWR PANEL is compatible with the Cisco Unified through
13. ed Communications Manager Administration the phone configuration file will contain sensitive information To ensure the privacy of a configuration file you must configure it for encryption For detailed information refer to the Configuring Encrypted Phone Configuration Files chapter in Cisco Unified Communications Manager Security Guide A phone requests a configuration file whenever it resets and registers with Cisco Unified Communications Manager OL 20852 01 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 0 SCCP Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network E Understanding the Phone Startup Process A phone accesses a default configuration file named XmlDefault cnf xml from the TFTP server when the following conditions exist e You have enabled auto registration in Cisco Unified Communications Manager e The phone has not been added to the Cisco Unified Communications Manager database e The phone is registering for the first time If auto registration is not enabled and the phone has not been added to the Cisco Unified Communications Manager database the phone registration request will be rejected If the phone is registered and working in encrypted mode the phone accesses the configuration file named SEPmac_address cnf xml enc sgn If the SEPmac_address cnf xml enc sgn does not exist on the TFTP server the phone requests for the file SE
14. enough IP addresses for each phone For more information refer to the documentation included with a Cisco switch You can also access switch information at this URL http cisco com en US products hw switches index html Related Topics e Understanding the Phone Startup Process page 2 6 e Configuring Settings on the Cisco Unified IP Phone page 4 1 Providing Power to the Cisco Unified IP Phone The Cisco Unified IP Phone 6901 and 6911 can be powered with external power or with Power over Ethernet PoE External power is provided through a separate power supply PoE is provided by a switch through the Ethernet cable attached to a phone amp Note When you install a phone that is powered with external power connect the power supply to the phone and to a power outlet before you connect the Ethernet cable to the phone When you remove a phone that is powered with external power disconnect the Ethernet cable from the phone before you disconnect the power supply The following sections provide more information about powering a phone e Power Guidelines page 2 4 e Power Outage page 2 4 e Obtaining Additional Information About Power page 2 5 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 0 SCCP oL 20852 01 EN Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Cisco Unified IP Phone Power Guidelines Tabl
15. ettings on the If the Cisco Unified IP Phone is connected to a Cisco Catalyst switch the sre IP Phone page 4 1 switch next informs the phone of the voice VLAN defined on the switch The phone needs to know its VLAN membership before it can proceed with the e Resolving Startup Problems Dynamic Host Configuration Protocol DHCP request for an IP address page 7 1 4 Obtaining an IP Address e Configuring Settings on the If the Cisco Unified IP Phone is using DHCP to obtain an IP address the Cisco Uniiied IP Phone phone queries the DHCP server to obtain one If you are not using DHCP in pageti your network you must assign static IP addresses to each phone locally e Resolving Startup Problems page 7 1 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 0 SCCP 26 OL 20852 01 Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database i Table 2 3 Cisco Unified IP Phone Startup Process continued Task Purpose Related Topics 5 Accessing a TFTP Server e Configuring Settings on the In addition to assigning an IP address the DHCP server directs the oo IP Phone Cisco Unified IP Phone to a TFTP Server If the phone has a statically PAES defined IP address you must configure the TFTP server locally on the e Resolving Startup Problems phone the phone then contacts the TFTP server
16. in the Cisco Unified Communications Manager Administration Guide Note When you configure the cluster for mixed mode through the Cisco CTL client auto registration is automatically disabled When you configure the cluster for non secure mode through the Cisco CTL client auto registration is automatically enabled Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 0 SCCP 2 8 OL 20852 01 _ Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database Ml Related Topics e Adding Phones with Auto Registration and TAPS page 2 9 e Adding Phones with Cisco Unified Communications Manager Administration page 2 9 e Adding Phones Using the BAT Phone Template page 2 10 Adding Phones with Auto Registration and TAPS You can add phones with auto registration and TAPS the Tool for Auto Registered Phones Support without first gathering MAC addresses from phones TAPS works with the Bulk Administration Tool BAT to update a batch of phones that were already added to the Cisco Unified Communications Manager database with dummy MAC addresses Use TAPS to update MAC addresses and download pre defined configurations for phones Note amp Cisco recommends you use auto registration and TAPS to add less than 100 phones to your network To add more than 100 phones to your network use the Bulk
17. inues if signaling is lost between the primary Communications Manager and a phone For information about configuring Cisco Unified Communications Manager to work with the IP devices described in this chapter go to the Cisco Unified IP Phone Configuration chapter in the Cisco Communications Manager Administration Guide For an overview of security functionality for the Cisco Unified IP Phone see the Understanding Security Features for Cisco Unified IP Phones section on page 1 10 Note If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type drop down list in Cisco Unified Communications Manager Administration go to the following URL and install the latest support patch for your version of Cisco Unified Communications Manager http tools cisco com support downloads go Redirect x mdfid 278875240 For more information refer to Software Upgrades chapter in the Cisco Unified Communications Operating System Administration Guide Related Topic e Telephony Features Available for the Cisco Unified IP Phone page 5 1 Understanding How the Cisco Unified IP Phone 6911 Interacts with the VLAN amp The Cisco Unified IP Phone 6911 has an internal Ethernet switch enabling forwarding of packets to the phone and to the access port and the network port on the back of the phone Note Cisco Unified IP Phone 6901 does not support VLANs If a computer is connected to the access port
18. oducts hw switches index html Integrated Service Routers http www cisco com en US products hw routers index html Cisco IOS Software http www cisco com en US products sw iosswrel products_ios_ cisco_ios_software_category_home html Understanding Phone Configuration Files amp Configuration files for a phone are stored on the TFTP server and define parameters for connecting to Cisco Unified Communications Manager In general any time you make a change in Cisco Unified Communications Manager that requires the phone to be reset a change is automatically made to the phone s configuration file Configuration files also contain information about which image load the phone should be running If this image load differs from the one currently loaded on a phone the phone contacts the TFTP server to request the required load files In addition if the device security mode in the configuration file is set to Authenticated and the CTL file on the phone has a valid certificate for Cisco Unified Communications Manager the phone establishes a TLS connection to Cisco Unified Communications Manager Otherwise the phone establishes a TCP connection Note If the device security mode in the configuration file is set to Authenticated or Encrypted but the phone has not received a CTL file the phone tries four times to obtain a CTL file and an ITL file so it can register securely If you configure security related settings in Cisco Unifi
19. the computer and the phone share the same physical link to the switch and share the same port on the switch This shared physical link has the following implications for the VLAN configuration on the network e The current VLANs might be configured on an IP subnet basis However additional IP addresses might not be available to assign the phone to the same subnet as other devices connected to the same port Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 0 SCCP OL 20852 01 Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Cisco Unified IP Phone W e Data traffic present on the VLAN supporting phones might reduce the quality of Voice over IP traffic e Network security may indicate a need to isolate the VLAN voice traffic from the VLAN data traffic You can resolve these issues by isolating the voice traffic onto a separate VLAN The switch port that the phone is connected to would be configured to have separate VLANs for carrying e Voice traffic to and from the IP phone auxiliary VLAN on the Cisco Catalyst 6000 series for example e Data traffic to and from the PC connected to the switch through the access port of the IP phone native VLAN Isolating the phones on a separate auxiliary VLAN increases the quality of the voice traffic and allows a large number of phones to be added to an existing network where there are not
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