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Cisco Systems 3800 Series Network Router User Manual

1. OF E SERO ESAS Keke MEF RST SASH LEME VMAS eke E NEL ES Se 2 th AY UST SU UE WELL Introduction to Hardware Documentation 01 5965 01 W Safety Warnings o XTLOSELISZIH 1 DERT 2 10 RE E 15 6 14 BRABORRBEILFRL lt
2. 01 5965 01 Introduction to Hardware Documentation Safety Warnings Ostrze enie WA NE INSTRUKCJE DOTYCZ CE BEZPIECZE STWA Ten symbol ostrze enia oznacza niebezpiecze stwo Zachodzi sytuacja kt ra mo e powodowa obra enia cia a Przed przyst pieniem do prac przy urz dzeniach nale y zapozna si z zagro eniami zwi zanymi z uk adami elektrycznymi oraz ze standardowymi rodkami zapobiegania wypadkom Na ko cu ka dego ostrze enia podano numer na podstawie kt rego mo na odszuka t umaczenie tego ostrze enia w do czonym do urz dzenia dokumencie z t umaczeniami ostrze e NINIEJSZE INSTRUKCJE NALE Y ZACHOWA Upozornenie D LE IT BEZPE NOSTN POKYNY Tento varovn symbol ozna uje nebe
3. et 1 PVDM3 7 MEMORY 1 2 PVDM2 8 MEMORY 0 3 PVDMI 9 IP phone power connector 4 PVDMO 10 Jumper headers 5 11 Primary power connector 6 12 Secondary power connector Installing and Upgrading Internal Components in Cisco 3800 Series Routers Em OL 5975 04 SDRAM DIMM Removal and Installation Figure 52 Component Locations on a Cisco 3845 Motherboard 1 PVDM3 6 2 PVDM2 7 MEMO 3 PVDMI 8 MEMI 4 PVDMO 9 Jumper headers 5 AIMO 10 Power connector for fan tray assembly SDRAM DIMM Removal and Installation Cisco 3800 series routers ship with 256 MB of ECC DDR SDRAM The two DIMM slots can be upgraded with 128 MB 256 MB or 512 MB DIMMs to a maximum of 1024 MB If only one SDRAM DIMM is used it can be installed in either DIMM connector A Caution When you remove or install DIMMs always wear an ESD preventive wrist strap and ensure that it makes good contact with your skin Connect the equipment end of the wrist strap to the metal part of the router
4. m T 130636 1 Primary power cable If you are finished installing components inside the router continue with the Reinstalling the Power Supply Assembly in a Cisco 3825 Router procedure on page 105 To install an SDRAM DIMM continue with the SDRAM DIMM Removal and Installation procedure on page 85 To install an AIM continue with the AIM Installation and Removal procedure on page 88 To install a PVDM continue with the PVDM Installation and Removal procedure on page 96 Installing and Upgrading Internal Components in Cisco 3800 Series Routers ELEM OL 5975 04 Installing a Power Supply a Cisco 3825 Router Installing a DC Power Supply The DC power supply has two power connectors as shown in Figure 70 Figure 70 DC Power Supply 127781 1 Primary power connector 2 Secondary power connector Follow these steps to attach the power supply to the power supply tray Step 1 Turn the tray right side up Align the new power supply with the front wall of the tray Step
5. enanananaon munananana nanaaganan eo 117776 connector RJ 45 4 CP UB Laptop computer Connecting Cables to Cisco 3800 Series Routers B OL 5970 02 Connecting a Console or Modem Figure 23 Connecting a Computer to the Cisco 3845 Router Console Port Console port connector RJ 45 e naaaanaananacaaaaa managmganaagagaadog 117777 Laptop computer Connecting a Modem to the Auxiliary Port To connect a modem to the auxiliary port on the router follow these steps Step 1 Use the black RJ 45 to DB 25 modem adapter cable to connect the router to a modem See Figure 24 and Figure 25 Step2 sure that your modem and the router auxiliary port are configured for the same transmission speed up to 115 200 bps is supported and hardware flow control with data carrier detect DCD and data terminal ready DTR enabled Connecting Cables to Cisco 3800 Series Routers 01 5970 02 HEN Connecting a Console or Modem Connecting a Modem to the Auxiliary Port on a Cisco 3825 Router Figure 24
6. mannaaonoana connector Modem Connecting a Modem to the Auxiliary Port on a Cisco 3845 Router Figure 25 AUX port connector 622211 Sanaaggaaaggggaagau moongaagsogagggegagna 218 8 2 3 2 2 8 252 Connecting Cables to Cisco 3800 Series Routers OL 5970 02 Powering Up Cisco 3800 Series Routers This document describes how to power up your Cisco 3800 series integrated services router A Caution ensure adequate cooling electromagnetic interference EMI reduction and safety never operate the router unless the cover and all modules and cover plates are installed A Warning The plug socket combination must be accessible at all times because it serves as the main disconnecting device Statement 1019 This document contains the following sections e Prerequisites page 33 Power Up Procedure page 34 Prerequisites Before you power up the router make sure you have done the following Securely mounted and grounded the router See Installing Cisco 3800 Series Routers in an Equipment Rack for instructions Connected power and interface cables See Connecting Cables to Cisco 3800 Series Routers Connected a PC running HyperTerminal or a similar terminal emulation program to the console port configured for 9600
7. fIEGBIBOSSAiLI Translated Safety Warnings 22 88 1 lt ESL Xo AN AS 0 fi t a gt 4 0 gt 0 o 0 u 0 adh ol g oy 2 0 Il 084 Ag SAS 5121 800 82 sies BAS AHS SSD BE AD F OIG F20 US AVS HSS SOO 089 SEDI MASE WAS OM AVSIM AS HASS FON A 0 Aviso INSTRUCOES IMPORTANTES DE SEGURANCA Este s mbolo de aviso significa perigo Voc se encontra em uma situa o em que ha risco de les es corporais Antes de trabalhar com qualquer equipamento esteja ciente dos riscos que envolvem os circuitos el tricos e familiarize se com as pr ticas padr o de prevenc o de acidentes Use o n mero da declarac o fornecido ao final de cada aviso para localizar sua traduc o nos avisos de seguranca traduzidos que acompanham o dispositivo GUARDE ESTAS INSTRUCOES Advarsel VIGTIGE SIKKERHEDSANVISNINGER Dette advarselssymbol betyder fare Du befinder dig i en situation med risiko for legemesbeskadigelse For du begynder arbejde pa udstyr skal du v re opm rksom de involverede risici der er ved elektriske kredsl b og du skal s tte dig ind i standardprocedurer til undgaelse af ulykker Brug erklzeringsnummeret efter hver advarsel for at finde overs ttelsen i de oversatte advars
8. Warning A Ultimate disposal of this product should be handled according to all national laws and regulations Statement 1040 Warning To prevent the system from overheating do not operate it in an area that exceeds the maximum recommended ambient temperature of 40 deg C Statement 1047 Safety with Electricity A Follow these guidelines when working on equipment powered by electricity Warning Read the installation instructions before connecting the system to the power source Statement 1004 e Locate the emergency power off switch in the room in which you are working Then if an electrical accident occurs you can quickly turn off the power e Disconnect all power before doing the following Installing or removing a router Working near power supplies e Look carefully for possible hazards in your work area such as moist floors ungrounded power extension cables frayed power cords and missing safety grounds Do not work alone if hazardous conditions exist e Never assume that power is disconnected from a circuit Always check Preinstallation Requirements and Planning for Cisco 3800 Series Routers mmm OL 5967 01 General Site Requirements e If an electrical accident occurs proceed as follows Use caution do not become a victim yourself Turn off power to the device If possible send another person to get medical aid Otherwise assess the victim s condition
9. A Caution Handle DIMMs by the edges only DIMMs are ESD sensitive components and can be damaged by mishandling Installing and Upgrading Internal Components in Cisco 3800 Series Routers 01 5975 04 HN SDRAM DIMM Removal and Installation DIMM Location and Orientation The two SDRAM DIMM connectors are located on the motherboard and are identified as MEMORY 0 and MEMORY 1 on the Cisco 3825 router and as MEMO and on the Cisco 3845 router See Figure 51 and Figure 52 for DIMM locations DRAM DIMMs have a polarization notch on the mating edge to prevent incorrect insertion Figure 53 shows the polarization notch on DRAM DIMM Figure 53 DRAM DIMM Polarization Notch 103362 Polarization notch Removing an SDRAM DIMM To remove an SDRAM DIMM from the motherboard follow these steps Step 1 Pull the latches away from the DIMM at both ends This lifts the DIMM slightly Lift the DIMM completely out of the connector See Figure 54 ic 2 nnnrnnmmnnmnninnmnnnmnnninnmnnaannnn _ Figure 54 Removing a DRAM DIMM 121392 1 Release the latches 2 Remove the DIMM Installing and Upgrading Internal Components in Cisco 3800 Series Routers mm OL 5975 04 Step 2 SDRAM DIMM Removal and Installation Place the DIMM in an antistatic bag to protect it from ESD damage Installing an SDRAM DIMM A
10. Warning Hazardous network voltages are present in WAN ports regardless of whether power to the router is OFF or ON To avoid electric shock use caution when working near WAN ports When detaching cables detach the end away from the router first Statement 1026 Connecting a Console or Modem Cisco 3800 series routers provide 232 asynchronous serial console and auxiliary ports These ports provide administrative access to the router either locally using an ASCII terminal or PC running HyperTerminal or similar terminal emulation software connected to the console port or remotely using a modem connected to the auxiliary port The principal difference between the console and auxiliary ports is that the auxiliary port supports hardware flow control but the console port does not Flow control paces the transmission of data between a sending device and a receiving device ensuring that the receiving device can absorb the data sent to it before the sending device sends more When the buffers on the receiving device are full a message is sent to the sending device to suspend transmission until the data in the buffers has been processed Because the auxiliary port supports flow control it is best suited for use with the high speed transmissions of a modem Terminals send data at slower speeds than modems therefore the console port is best suited for use with terminals Cisco provides the following cables and adapters for conn
11. Installing and Upgrading Internal Components in Cisco 3800 Series Routers 01 5975 04 Installing a Power Supply in Cisco 3825 Router Installing an IP Phone Power Supply The IP phone power supply has three connectors as shown in Figure 72 Figure 72 AC Power Supply With IP Phone Power Support 127782 1 Primary power connector 3 phone power connector 2 Secondary power connector Follow these steps to attach the power supply to the power supply tray Step 1 Turn the tray right side up Align the new power supply with the front wall of the tray Step2 Replace and tighten the screws that hold the power supply to the tray Verify that the primary power cable is connected to the motherboard as shown in Figure 69 Make sure that the secondary power cable is connected to the motherboard as shown in Figure 71 Install the IP phone power cable as shown in Figure 73 Make sure that the cable is held in place by the three cable brackets as shown in the illustration Installing and Upgrading Internal Components in Cisco 3800 Series Routers 01 5975 04 103 installing Power Supply in a Cisco 3825 Router Figure 73 IP Phone Power Cable Motherboard Connection
12. SS Es 117947 1 phone power cable 2 Cable brackets If you are finished installing components inside the router continue with the Reinstalling the Power Supply Assembly in a Cisco 3825 Router procedure on page 105 To install an SDRAM DIMM continue with the SDRAM DIMM Removal and Installation procedure on page 85 To install an AIM continue with the AIM Installation and Removal procedure on page 88 To install a PVDM continue with the PVDM Installation and Removal procedure on page 96 Installing and Upgrading Internal Components in Cisco 3800 Series Routers ELS OL 5975 04 Reinstalling the Power Supply Assembly in a Cisco 3825 Router Reinstalling the Power Supply Assembly a Cisco 3825 Router Step 1 Step 2 Step 3 Step 4 To reinstall the power supply assembly after removing it for any of the procedures in this document follow these steps Place the power supply assembly into the router as shown in Figure 49 being careful not to pinch any cables Using a number 2 Phillips screwdriver fasten the captive screws on the power supply assembly to the router chassis Connec
13. Caution Step 1 Step 2 Step 3 Step 4 Do not insert DIMMs into the same connector more than 25 times Overuse can damage the connector To install an SDRAM DIMM follow these steps Make sure that both latches on the DIMM connector are open Orient the DIMM so that the polarization notch lines up with the key in the connector See Figure 55 Carefully insert the DIMM into the connector Carefully and firmly press the DRAM DIMM into the connector until both latches rotate to the closed position against the DIMM Figure 55 Installing a DRAM DIMM j lt 1 Insert the DIMM 2 Latches rotate to closed position 2 nnnnnnnmnnnnnnnnanmnnnmnnnnnnnnmn _ 121393 To install an AIM continue with the AIM Installation and Removal procedure on page 88 To install continue with the PVDM Installation and Removal procedure on page 96 If you are finished installing components continue with the Reinstalling the Power Supply Assembly in a Cisco 3825 Router procedure on page 105 or the Installing or Replacing the Plug In Motherboard in a Cisco 3845 Router procedure on page 105 01 5975 04 Installing and Upgrading Internal Components in Cisco 3800 Series Routers Installation and Removal AIM Installation and Removal Overview Advanced integration modules AIMs provide hardware based support f
14. Overview of Cisco 3800 Series Routers B 01 5966 01 Memory Power Memory Cisco 3800 series routers contain the following types of memory Main memory consists of ECC DDR SDRAM It stores the running configuration and routing tables and buffers packets at the network interfaces Both routers ship with 256 MB of main memory The two DIMM slots can be upgraded with 128 MB 256 MB or 512 MB DIMMs to a maximum of 1024 MB 1 GB e An external CompactFlash memory card stores the Cisco IOS software image The routers shipped with a 64 MB CompactFlash memory card which can be upgraded to 128 MB or 256 MB e The routers boot from 4 MB of internal flash memory This memory cannot be upgraded Table 1 summarizes power options for Cisco 3800 series routers Both the Cisco 3825 router and the Cisco 3845 router support an AC input power supply an AC input power supply with IP phone power output or a DC input power supply The Cisco 3825 router has one internal power supply and also provides a connector for the optional Cisco Redundant Power System RPS external backup power source The Cisco 3845 router supports two internal power supplies and operates in redundant mode both are installed Table 1 Cisco 3800 Series Routers Power Options Router Power Option Input IP Phone Power Output Cisco 3825 AC input without IP phone power 100 240 VAC None output AC input with 24 p
15. Do not connect DC grounded and DC grounded dual sources to a Cisco 3825 router Connecting Cables to Cisco 3800 Series Routers mm ed Power Connections A Caution Dual sources with opposite polarity grounding damage equipment In Figure 16 either the positive source terminal or the negative source terminal is tied to ground Figure 16 Connecting to One Source Only Source A or Source 127037 In Figure 17 source A and source B share common negative terminal connections Figure 17 Connecting Source A and Source B with Common Negative Terminals 127039 In Figure 18 source A and source B share common positive terminal connections This configuration is allowed only if Va equals Vb within 0 25 V A Caution If source A and source B are wired with common positive terminals and their voltages are unequal by more than 0 25 V the higher voltage source can discharge into the lower voltage source through the negative terminals Excessive discharging currents through these terminals can actuate one or both of the dual input DC power supply s internal or fuses resulting in lack of redundancy or system failure When source A and source B are within 0 25 V discharge current is minimal Connecting Cables to Cisco 3800 Series Routers 01 5970 02 HEN Power Connections wy Note When source and source B are wired with common negative
16. Green Present and enabled Amber Present but malfunctioning PVDM2 Front Rear Off PVDM2 not present Green Present and enabled Amber Present but malfunctioning PVDM3 Front Rear Off PVDM3 not present Green Present and enabled Amber Present but malfunctioning CF Front Rear Off CompactFlash memory card not being accessed Steady green CompactFlash card being accessed do not eject Blinking green CompactFlash card being accessed do not eject SFP Rear Rear Off SFP link not established Green SFP port active link established GEO Link Rear Rear Off No link Green Ethernet cable present link established Troubleshooting Cisco 3800 Series Routers OL 5972 01 The show environment Command Table 5 Cisco 3800 Series LED Indicators continued LED 3825 3845 Color and State Meaning GEO Speed Rear Rear Blinking green Blink frequency indicates port speed 1 blink per second 10 Mbps 2 blinks per second 100 Mbps 3 blinks per second 1000 Mbps GEI Link Rear Rear Off No link Green Ethernet cable present link established GEI Speed Rear Blinking green Blink frequency indicates port speed 1 blink per second 10 Mbps 2 blinks per second 100 Mbps 3 blinks per second 1000 Mbps PS1 Front Off Power supply 1 not present Steady green Present and enabled Amber Present and off or malfunctioning PS2 Front Off Power supply 2 not present
17. SYS PWR2 Normal Indications With the power switch on normal indications are e SYS LED steady green SYS PWR LED steady green for the Cisco 3825 router or SYS PWRI SYS PWR2 LED steady green for the Cisco 3845 router depending on which power supply is active Fans operating Fault Indications Check the following symptoms to locate or eliminate faults in the power and cooling systems With the power switch on what color is the SYS LED Ifthe LED is steady green the router is receiving power and is functional Ifthe LED is amber the router is receiving power but is not functional Ifthe LED is off check the power source and power cable With the power switch on the SYS LED steady green and the SYS PWR LED Cisco 3825 or SYS PWRI or SYS PWR2 LED Cisco 3845 steady green do the fans operate If yes the power system is functioning If check the fans Troubleshooting Cisco 3800 Series Routers Eum 01 5972 01 Solving Problems With the power switch on and the SYS LED steady green do the fans operate If yes the power system is functioning If check the fans e With the power switch on and the SYS PWR LED Cisco 3825 SYS PWRI SYS PWR2 LED Cisco 3845 off do the fans operate If yes the router is receiving power The fans are connected directly to the DC outputs of the power supply If no check the power source and power
18. Statement 1030 Warning A This equipment must be installed and maintained by service personnel as defined by AS NZS 3260 Incorrectly connecting this equipment to a general purpose outlet could be hazardous The telecommunications lines must be disconnected 1 before unplugging the main power connector or 2 while the housing is open or both Statement 1043 Warning A This unit is intended for installation in restricted access areas A restricted access area can be accessed only through the use of a special tool lock and key or other means of security Statement 1017 Warning A Before working on a system that has an on off switch turn OFF the power and unplug the power cord Statement 1 Warning Do not work on the system or connect or disconnect cables during periods of lightning activity Statement 1001 Installing and Upgrading Internal Components in Cisco 3800 Series Routers mm OL 5975 04 Safety with Electricity Warning Read the installation instructions before connecting the system to the power source Statement 1004 Warning Before working on equipment that is connected to power lines remove jewelry including rings necklaces and watches Metal objects will heat up when connected to power and ground and can cause serious burns or weld the metal object to the terminals Statement 43 A Warning Hazardous network voltages are present in WAN ports rega
19. Steady green Present and enabled Amber Present and off or malfunctioning The show environment Command The show environment command can help you monitor and troubleshoot router power and ventilation status This is an example of the output of the show environment command for a Cisco 3825 router with an AC power supply and no Redundant Power System Router show environment Redundant Power System is not present SYS PS1 is present Type AC AUX 48V PS1 is absent Fan 1 Normal Fan 2 Normal Fan 3 Normal Fan Speed is Normal Alert settings Intake temperature warning Enabled Threshold 50 Core temperature warning Enabled Threshold 70 CPU 95 Board Temperature Normal Internal ambient temperature 29 Normal CPU temperature 46 Normal Intake temperature 31 Normal Voltage 1 3300 is Normal Current voltage 3316 mV Voltage 2 5150 is Normal Current voltage 5210 mV Voltage 3 2500 is Normal Current voltage 2525 mV Voltage 4 1200 is Normal Current voltage 1191 mV 01 5972 01 Troubleshooting Cisco 3800 Series Routers Error Messages This is an example of the output of the show environment command for Cisco 3845 router that has one AC power supply with IP phone power output installed Router show environment SYS PS1 is present Fan status Normal Input Voltage status DC Output Voltage status Type AC Thermal status PS2 is absent 48V PS1 is
20. appropriate terminal as shown in Figure 12 Warning A The illustration shows the DC power supply terminal block Wire the DC power supply as illustrated The proper wiring sequence is ground to ground positive to positive and negative to negative The ground wire should always be connected first and disconnected last Statement 239 Warning A An exposed wire lead from a DC input power source can conduct harmful levels of electricity Be sure that no exposed portion of the DC input power source wire extends from the terminal block plug Statement 122 Caution Do not overtorque the terminal block screws The recommended torque is 10 0 0 5 in Ib 1 1 0 05 N m Connecting Cables to Cisco 3800 Series Routers OL 5970 02 Power Connections Figure 12 DC Power Connections for Cisco 3825 Routers DC input A Return input A Return input A DC input A Safety ground Safety ground Return input B DC input B L DC input B Return input B N 6269 eral 9 61169 69 63 lt Terminal block block 111752 Negative DC input Positive DC input Figure 13 DC Power Connections for Cisco 3845 Routers Negative DC input Positive DC input 24 60 19 8 24 60 19 8 AA Saf
21. e Packet voice data modules PV DMs Power supplies Motherboard Cisco 3845 router only e Fan tray Cisco 3845 router only For information about router SDRAM AIM PVDM and power supply capacity see the following sections of the Overview of Cisco 3800 Series Routers document The Module and Interface Card Capacity section on page 7 e The Memory section on page 11 e The Power section on page 11 The procedures for installing or removing these components depend on your router model e For the Cisco 3825 router you must remove the router cover to access the power supply and motherboard Follow the Removing the Cover from a Cisco 3825 Router procedure on page 80 You must then remove the power supply together with its tray to access memory modules AIMs and PVDMs on the motherboard or to replace the power supply Follow the Removing the Power Supply Assembly from a Cisco 3825 Router procedure on page 81 The Cisco 3845 router motherboard slides out from the rear of the router to give access to memory modules AIMs and PVDMs or to replace the motherboard Follow the Removing the Plug In Motherboard from a Cisco 3845 Router procedure on page 82 The Cisco 3845 router fan tray and power supplies are reached from the front of the router Follow the Removing and Installing the Fan Tray and Power Supplies in a Cisco 3845 Router procedure on page 106 This document contains the f
22. observe the following warning Warning A Do not touch the power supply when the power cord is connected For systems with a power switch line voltages are present within the power supply even when the power switch is off and the power cord is connected For systems without a power switch line voltages are present within the power supply when the power cord is connected Statement 4 If your router uses DC power observe the following warning Warning A Caution A Before performing any of the following procedures ensure that power is removed from the DC circuit Statement 1003 Before removing the cover make sure that the CompactFlash memory card ejector button is flush with the front panel If the button projects from the panel removing the cover can damage it Caution Step 1 _ Warning Step 2 To prevent damage to the router do not attempt to pry off the plastic bezel Power down the router and disconnect the power cord from the front of the router Before opening the unit disconnect the telephone network cables to avoid contact with telephone network voltages Statement 1041 Disconnect all network interface cables from the rear panel of the router Installing and Upgrading Internal Components in Cisco 3800 Series Routers 01 5975 04 Step 3 Step 4 Step 5 Step 6 Step7 Step 8 Removing the Power Supply Assembly from a Cisco 3825 Router Remov
23. 230 V phone power 47 to 63 Hz output DC 24 to 60 VDC positive or negative autoranging 18 72 VDC 12 A at 24 V 5 at 60 Cisco 3825 100 to 240 VAC 85 264 VAC with IP phone 8 at 110 V 4 A at 230 V power output 47 to 63 Hz Cisco 3845 AC 100 to 240 VAC 85 264 VAC without IP 4 A at 110 V 2 A at 230 V phone power 47 to 63 Hz output DC 24 to 60 VDC positive or negative autoranging 18 72 VDC 19 A at 24 V 8 A at 60 V Cisco 3845 AC 100 to 240 VAC 85 264 VAC with IP phone 9 A at 110 V 4 A at 230 power output 47 to 63 Hz Site Environment Cisco 3800 series routers should normally be installed in an equipment rack For instructions see Installing Cisco 3800 Series Routers in an Equipment Rack The location of your router and the layout of your equipment rack or wiring room are extremely important considerations for proper operation Equipment placed too close together inadequate ventilation and inaccessible panels can cause malfunctions and shutdowns and can make maintenance difficult Plan for access to both front and rear panels of the router Cisco 3800 series routers operate at a temperature of 32 to 104 degrees F 0 to 40 degrees C and a humidity of 5 to 95 percent noncondensing When planning your site layout and equipment locations remember the precautions described in the next section Site Configuration to help avoid equipment failures and reduce the likelihood of environmentally cau
24. 3800 Series Routers 01 5972 01 More Troubleshooting Help Troubleshooting Cisco 3800 Series Routers mr OL 5972 01 Installing Network Modules in Cisco 3800 Series Routers This document describes how to install network modules in Cisco 3800 series routers It contains the following sections e Installing Network Modules page 51 Modifying the Width of Network Module Slots page 53 e Installing and Removing Slot Dividers page 55 e Installing and Removing Slot Adapters page 59 e Installing Blank Faceplates page 60 Installing Network Modules A Network modules install directly into slots in the rear of the router The Cisco 3845 router supports online insertion and removal or hot swap of network modules The Cisco 3825 router does not support Caution A The Cisco 3845 router supports OIR with similar modules only If you remove a network module along with any installed WAN or voice interface cards install another module and card combination exactly like it Caution The Cisco 3825 router does not support OIR of network modules To avoid damaging the module you must turn off electrical power and disconnect network cables before you insert the module into a router slot The Cisco 3825 router provides two slots for network modules The lower network module slot of this router labeled 1 on the rear panel can hold either of the following sizes of network modules On
25. Determine if the victim needs rescue breathing or external cardiac compressions then take appropriate action 01 5975 04 Installing and Upgrading Internal Components in Cisco 3800 Series Routers H Removing the Cover from a Cisco 3825 Router Preventing Electrostatic Discharge Damage A Electrostatic discharge ESD can damage equipment and impair electrical circuitry ESD can occur when printed circuit cards are improperly handled and can result in complete or intermittent failures Always follow ESD prevention procedures when removing and replacing cards Ensure that the router is electrically connected to earth ground Wear an ESD preventive wrist strap ensuring that it makes good skin contact Connect the clip to an unpainted surface of the router frame to safely channel unwanted ESD voltages to ground To guard against ESD damage and shocks the wrist strap and cord must be used properly If no wrist strap is available ground yourself by touching the metal part of the router Caution For safety periodically check the resistance value of the ESD preventive wrist strap which should be between 1 and 10 megohms Mohm Removing the Cover from a Cisco 3825 Router A You must remove the cover from a Cisco 3825 router to access the power supply and motherboard The router must be removed from the rack for this procedure You will need number 1 and number 2 Phillips screwdrivers If your router uses AC or DC power
26. To Receive a Return Materials Authorization RMA Number Contact the company from whom you purchased the product If you purchased the product directly from Cisco contact your Cisco Sales and Service Representative Complete the information below and keep it for reference Company product purchased from Company telephone number Product model number Product serial number Maintenance contract number Obtaining Documentation Cisco com Cisco documentation and additional literature are available on Cisco com Cisco also provides several ways to obtain technical assistance and other technical resources These sections explain how to obtain technical information from Cisco Systems You can access the most current Cisco documentation at this URL http www cisco com univercd home home htm You can access the Cisco website at this URL http www cisco com You can access international Cisco websites at this URL http www cisco com public countries languages shtml Ordering Documentation You can find instructions for ordering documentation at this URL http www cisco com univercd cc td doc es inpck pdi htm You can order Cisco documentation in these ways Registered Cisco com users Cisco direct customers can order Cisco product documentation from the Ordering tool http www cisco com en US partner ordering index shtml Nonregistered Cisco com users can order documentation through a local accou
27. USB 1 1 ports to support USB devices qualified and approved by Cisco No approved USB devices are currently available but enhancements are planned to provide additional flexibility and functionality Cisco Redundant Power System connector Cisco 3825 router only B Overview of Cisco 3800 Series Routers OL 5966 01 Module and Interface Card Capacity Module and Interface Card Capacity Optional network modules and interface cards provide Cisco 3800 series routers with additional interfaces or functionality Network Modules N Network modules install directly into slots in the rear of the router The Cisco 3845 router supports online insertion and removal OIR or hot swap of network modules The Cisco 3825 router does not support OIR Caution A The Cisco 3845 router supports OIR with similar modules only If you remove a network module along with any installed WAN or voice interface cards install another module and card combination exactly like it Caution The Cisco 3825 router does not support OIR of network modules To avoid damaging the module you must turn off electrical power and disconnect network cables before you insert the module into a router slot The Cisco 3825 router provides two slots for network modules The lower network module slot of this router labeled 1 on the rear panel can hold either of the following sizes of network modules One single wide network module O
28. a 23 inch rack with adapters from your rack manufacturer For mounting procedures see the Rack Mounting the Router section on page 10 of Installing Cisco 3800 Series Routers in an Equipment Rack Consider the following information when planning your equipment rack configuration Allow clearance around the rack for maintenance Enclosed racks must have adequate ventilation Ensure that the rack is not congested because each router generates heat An enclosed rack should have louvered sides and a fan to provide cooling air Heat generated by equipment near the bottom of the rack can be drawn upward into the intake ports of the equipment above When mounting a router in an open rack ensure that the rack frame does not block the intake ports or exhaust ports If the router is installed on slides check the router s position when it is seated into the rack Baffles can help to isolate exhaust air from intake air which also helps to draw cooling air through the router The best placement of the baffles depends on the airflow patterns in the rack which can be found by experimenting with different configurations When equipment installed in a rack particularly in an enclosed rack fails try operating the equipment by itself if possible Power off other equipment in the rack and in adjacent racks to allow the router being tested a maximum of cooling air and clean power 01 5967 01 Preinstallation Requirements and Planning
29. and Removing Slot Dividers section on page 62 Then install two blank faceplates and tighten the two screws in each blank faceplate p Tip Save blank faceplates for future use Installing Interface Cards in Cisco 3800 Series Routers 01 5974 01 Installing SFP Modules in Cisco 3800 Series Routers This document describes how to install optional small form factor pluggable SFP modules in Cisco 3800 series integrated services routers to provide optical Gigabit Ethernet connectivity It contains the following sections e Installing SFP Modules page 70 e Removing SFP Modules page 71 The SFP module installs into a slot on the router s rear panel When selected in Cisco IOS software it is assigned port gigabitethernet 0 0 The default is for the built in RJ 45 1000Base T connector to be active on this port Only SFP modules certified by Cisco are supported on Cisco 3800 series routers Table 6 lists supported SFPs Table 6 SFPs Supported on Cisco 3800 Series Routers Fiber Diameter Wavelength Maximum Cisco Part Number SFP Transceiver micrometer Mode Distance GLC SX MM 1000Base SX 50 850 Multi 550 m GLC LH SM 1000Base LX LH 9 125 1310 Single 10 km GLC ZX SM 1000Base ZX 9 125 1550 Single 100 km CWDM SFP 1470 1000Base CWDM 50 1470 Single 100 km CWDM SFP 1490 1490 CWDM SFP 1510 1510 CWDM SFP 1530 1530 CWDM SFP 1550 1550 CWDM SFP 157
30. cable Does the router shut down after being on a short time Check for an environmentally induced shutdown See the next section Environmental Reporting Features Check the environmental site requirements in the General Site Requirements section on page 3 of Preinstallation Requirements and Planning for Cisco 3800 Series Routers Check for a power supply failure by inspecting the SYS PWR LED on the Cisco 3825 router or the SYS PWRI or SYS PWR2 LED on the Cisco 3845 router depending on which power supply is active If the LED is green the power supply is functional e Router partially boots but LEDs do not come on Check for a power supply failure by inspecting the SYS PWR LED on the Cisco 3825 router the SYS PWRI LED or SYS PWR2 LED on the Cisco 3845 router depending on which power supply is active If the LED is green the power supply is functional Ifthe SYS PWR LED is not on see the Obtaining Technical Assistance section on page 12 of Introduction to Cisco 3800 Series Routers Hardware Documentation for information about customer service For warranty information see the Cisco 90 Day Limited Hardware Warranty Terms section on page 10 of Introduction to Cisco 3800 Series Routers Hardware Documentation Environmental Reporting Features If the router is operating at an abnormally high temperature the following message is displayed on the console screen System detected O
31. card slots must be covered by interface cards or blank faceplates for cooling electromagnetic interference EMI reduction and safety Warning Blank faceplates and cover panels serve three important functions they prevent exposure to hazardous voltages and currents inside the chassis they contain electromagnetic interference EMI that might disrupt other equipment and they direct the flow of cooling air through the chassis Do not operate the system unless all cards faceplates front covers and rear covers are in place Statement 1029 The high speed WAN interface card HWIC hardware kit for Cisco 3800 series routers contains four blank faceplates Each blank faceplate covers one single wide HWIC slot Figure 42 and Figure 43 show a blank faceplate for an interface card slot Figure 42 Blank Faceplate for Interface Card Slot U U DONOTINSTALL WAN INTERFACE C CARDS WITH POWER APPLIED C n COCOCOCOCOCO 1 Figure 43 Blank Faceplate for Interface Card Slot Perspective View Installing Interface Cards in Cisco 3800 Series Routers 01 5974 01 installing Blank Faceplates over Empty HWIC Slots To install blank faceplates over empty HWIC slots follow these procedures e Single wide slot Attach a blank faceplate and tighten the two screws using a number 1 Phillips screwdriver e Double wide slot Install a slot divider as described in the Installing
32. clasp handle if you cannot reach it with your fingers Grasp the SFP on both sides and remove it from the router 01 5968 01 Installing SFP Modules in Cisco 3800 Series Routers H Removing SFP Modules Installing SFP Modules in Cisco 3800 Series Routers Em 01 5968 01 Installing CompactFlash Memory Cards in Cisco 3800 Series Routers This document describes how to remove and install CompactFlash memory cards in Cisco 3800 series integrated services routers It contains the following sections e Preventing Electrostatic Discharge Damage page 73 e Removing CompactFlash Memory Cards page 74 e Installing CompactFlash Memory Cards page 75 Preventing Electrostatic Discharge Damage CompactFlash memory cards are sensitive to electrostatic discharge ESD damage ESD damage which can occur when electronic cards or components are handled improperly results in complete or intermittent failures To prevent ESD damage follow these guidelines e Always use an ESD wrist or ankle strap and ensure that it makes good skin contact Connect the equipment end of the strap to an unfinished chassis surface e Place removed CompactFlash memory on an antistatic surface or in a static shielding bag If the card will be returned to the factory immediately place it in a static shielding bag e Avoid contact between the card and clothing The wrist strap protects the card from ESD voltages on the body only ESD volt
33. connect the router chassis to a reliable earth ground The ground wire must be installed in accordance with local electrical safety standards For NEBS compliant grounding use size AWG 6 13 mm wire and the two hole barrel lug provided in the router accessory kit For NEC compliant grounding use size AWG 14 2 mm or larger wire and an appropriate user supplied ring terminal For EN IEC 60950 compliant grounding use size AWG 18 1 mm or larger wire and appropriate user supplied ring terminal To connect the router to a reliable earth ground follow these steps Strip one end of the ground wire to the length required for the two hole barrel lug or terminal e For the NEBS two hole barrel lug approximately 0 75 in 20 mm e For a user provided ring terminal as required Crimp the ground wire to the two hole barrel lug or ring terminal using a crimping tool of the appropriate size Attach the two hole barrel lug or ring terminal to the router chassis as shown in Figure 8 Figure 9 Figure 10 or Figure 11 For a two hole barrel lug use the two screws with captive locking washers provided For a ring terminal use one of the screws provided Tighten the screws to a torque of 8 to 10 in lb 0 9 to 1 1 N m Connect the other end of the ground wire to a suitable grounding point at your site Figure 8 NEBS Compliant Two Hole Barrel Lug Ground Connection on Cisco 3825 Router e amGanaaaaaaanan
34. double wide slot into two single wide slots Installing Slot Dividers in HWIC Slots Cisco 3800 series routers use two different type of HWIC slot dividers e The Cisco 3825 router uses a two pronged metal slot divider See Figure 37 e The Cisco 3845 router uses a slot divider with a plastic body and a screw tab See Figure 38 Figure 37 Slot Divider for Cisco 3825 HWIC Slot Installing Interface Cards in Cisco 3800 Series Routers 01 5974 01 Step 1 Installing and Removing Slot Dividers Figure 38 Slot Divider for Cisco 3845 HWIC Slot 1 Rear view 2 Front view To install slot dividers into HWIC slots follow these steps For a Cisco 3825 router squeeze the prongs of the metal slot divider together and insert the ends between the guide rails on the bottom of the HWIC slot Push the slot divider in until it locks into place See Figure 39 S Note The guide rails begin approximately 2 5 inch 6 cm from the router s rear panel When the slot divider is fully seated its outer end is flush with the router s rear panel 01 5974 01 Installing Interface Cards in Cisco 3800 Series Routers H installing and Removing Slot Dividers Figure 39 Inserting Slot Divider into HWIC Slot Cisco 3825 Router 121382 For a Cisco 3845 router insert the plastic rail on the bottom of the slot divider into the track in the router slot Tighten the screw with a number Phillips screwdrive
35. for Cisco 3800 Series Routers ag installation Checklist Installation Checklist This sample installation checklist lists steps in installing a new router Make a copy of it and mark the entries when completed Include a copy of the checklist for each router in your site log described in the next section Creating a Site Log Installation checklist for site Router name Task Verified by Date Installation Checklist copied Background information placed in site log Site power voltages verified Installation site power check completed Required tools available Additional equipment available Router received Product registration card received Cisco com contact information label received Router components verified Initial electrical connections established ASCII terminal for local configuration or modem for remote configuration available Signal distance limits verified Startup sequence steps completed Initial operation verified Software image verified Preinstallation Requirements and Planning for Cisco 3800 Series Routers mum 01 5967 01 Creating Site Log Creating a Site Log The site log contains a record of all actions related to the router Keep it in an accessible place near the router where anyone who performs these actions has access to it Site log entries might include the following information In
36. for interface cards Ports in these interface cards are numbered router slot module slot port where router slot is 1 or 2 for the Cisco 3825 router and 1 2 3 or 4 for the Cisco 3845 router module slot is the slot in the network module for the interface card and port is the port number in the interface card For example port 0 of a voice interface card in slot 1 of a voice network module in slot 4 of a Cisco 3845 router would be identified as voice 4 1 0 Note Double wide or extended double wide network modules use router slot numbers 2 and 4 Slots in network modules for interface cards are normally numbered from right to left starting at 0 Ports in an interface card are normally numbered from right to left and bottom to top starting at 0 For more information see the Cisco Network Modules Hardware Installation Guide and Cisco Interface Cards Installation Guide Asynchronous Interface Numbering For Cisco 3825 and Cisco 3845 routers interface numbering for asynchronous interfaces is the same as for other interfaces Use the interface number to specify the asynchronous line For example the command to configure port 1 of a 2 port asynchronous synchronous WAN interface card in router HWIC slot 3 is interface serial 0 3 1 The command to configure the line associated with this port is line 0 3 1 Similarly line 1 22 specifies the line associated with interface async 1 22 on a 32 port asynchronous network module in router slot 1
37. information about installing network modules in external router slots see the following documents e Cisco Network Modules Hardware Installation Guide e Cisco 3600 Series Routers Cards and Modules Some network module configurations require the installation or removal of a slot divider in the module slot See Figure 30 Note Figure 30 Figure 31 and Figure 32 show a generic router They do not represent the details of Cisco 3800 series routers Installing Network Modules in Cisco 3800 Series Routers Er 01 5973 01 Modifying the Width of Network Module Slots Figure 30 Slot Divider for Double Wide Network Module Slots Generic Router All network module slots must be covered by network module faceplates blank faceplates or slot adapters for cooling electromagnetic interference EMI reduction and safety The network module hardware kit for Cisco 3800 series routers contains four blank faceplates Each blank faceplate covers one standard single wide network module slot A Warning Blank faceplates and cover panels serve three important functions they prevent exposure to hazardous voltages and currents inside the chassis they contain electromagnetic interference EMI that might disrupt other equipment and they direct the flow of cooling air through the chassis Do not operate the system unless all cards faceplates front covers and rear covers are in place Statement 1029 Modifying the Width of
38. insert the upper pair of screws Attaching the Optional Cable Management Bracket The optional cable management bracket Cisco 3825 router only provides attachment points for organizing and routing cables Attach the cable management bracket to the left or right rack mount bracket using the screw provided You can attach the cable management bracket to either the upper or lower threaded hole See Figure 7 for attachment locations Figure 7 Attaching the Optional Cable Management Bracket aaacanoona 30000000858 eo e Cable management bracket Either edge may go up Attach to either side of the chassis Grounding the Router A Warning This equipment must be grounded Never defeat the ground conductor or operate the equipment in the absence of a suitably installed ground conductor Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available Statement 1024 A Warning During this procedure wear grounding wrist straps to avoid ESD damage to the card Do not directly touch the backplane with your hand or any metal tool or you could shock yourself Statement 94 Installing Cisco 3800 Series Routers in an Equipment Rack a 01 5969 01 Step 1 Step 2 Step 3 Step 4 Grounding the Router MI You must
39. integrated services routers It contains the following sections e Installing Interface Cards page 61 e Installing and Removing Slot Dividers page 62 e Installing Blank Faceplates over Empty HWIC Slots page 67 Installing Interface Cards amp Interface cards install either into slots in the rear of the router or into slots in network modules Interface cards come in the following types e WAN interface card WIC e Voice interface card VIC e Voice data TI E1 WAN interface card e High speed WAN interface card Note You can install any type of interface card WIC VIC HWIC into a router HWIC slot HWICs must be installed directly into router slots not into network modules The Cisco 3825 router and the Cisco 3845 router each provide four interface card slots labeled on the rear panel by HWIC and a number Each of these slots can be occupied by one single wide WIC VIC VWIC or HWIC In addition the HWIC 0 and HWIC 1 slots can be combined to hold one double wide HWIC The HWIC 2 and HWIC 3 slots can also be combined to hold one double wide HWIC Note Although the HWIC 1 and HWIC 2 slots on the Cisco 3845 router are adjacent to each other they cannot be combined to hold a double wide HWIC The maximum capacity of Cisco 3800 series routers for interface cards inserted directly into the chassis is four WICs VWICs HWICs two double wide HWICs 01 59
40. lt gt Nonprinting characters such as passwords appear in angle brackets in contexts where italics are not available Default responses to system prompts wy Note Means reader take note Notes contain helpful suggestions or references to material not covered in the manual Timesaver Means the described action saves time You can save time by performing the action described in the paragraph Introduction to Hardware Documentation OL 5965 01 Safety Warnings Tip A Means the following information will help you solve a problem The tips information might not be troubleshooting or even an action but could be useful information similar to a Timesaver Caution Means reader be careful In this situation you might do something that could result in equipment damage or loss of data Safety Warnings A Safety warnings appear throughout these documents in procedures that if performed incorrectly may harm you A warning symbol precedes each warning statement To see translations of the warnings that appear in this publication see the Cisco 3800 Series Routers Regulatory Compliance and Safety Information document that accompanied your router Warning Waarschuwing IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrica
41. managanaaaog gpa nos D fal 000009 000095 090009 0000 000 998006 00000 mananannan Ground lug attachment 01 5969 01 Installing Cisco 3800 Series Routers an Equipment Rack gg Grounding the Router NEBS Compliant Two Hole Barrel Lug Ground Connection on Cisco 3845 Router Figure 9 manonangagaaagaaaaaaga magagagagnaaaaagaagnagagu Ground lug attachment manononaaanun Ring Terminal Ground Connection on Cisco 3825 Router Figure 10 Ring terminal attachment Installing Cisco 3800 Series Routers in an Equipment Rack OL 5969 01 Grounding the Router Figure 11 Ring Terminal Ground Connection on Cisco 3845 Router e nmananagaaaogaonagagnduo Banonoaaaonaaaaada Bmonononanonaagaandga 3 38 218 322 2 222 nanaaaaaaaagaagaaaada Boaonanaaoaaaaaada mananaaeanaanagnagnona nananannananaannon oo ed B 0000 0009 0009 0009 0000 0000 0009 0009 0009 0000 0000 0000 00 tae 0000 Ring terminal attachment After the router has been installed and grounded you can connect power cables WAN LAN and voice cables and cables for administrative access as required for your inst
42. or to install a replacement motherboard after removing the old one follow these steps You need a number 2 Phillips screwdriver Place the router so that the rear panel with the empty motherboard slot faces you Make sure that the ejector levers on the motherboard are fully open Carefully insert the motherboard into the router slot until the connector is engaged and then close the ejector levers to fully seat the board 01 5975 04 Installing and Upgrading Internal Components in Cisco 3800 Series Routers H Removing and Installing the Fan Tray and Power Supplies in a Cisco 3845 Router Step3 Use a number 2 Phillips screwdriver to tighten the two captive retention screws one on each side of the motherboard Removing and Installing the Fan Tray and Power Supplies ina Cisco 3845 Router The Cisco 3845 router accommodates two hot swappable power supplies in bays at the front of the router A single power supply meets router requirements The second power supply provides redundancy load sharing and increased router availability Either power supply can be removed without affecting router operation Any combination of two power supplies is permitted A Caution To comply with Telcordia NEBS GR 1089 Core and EN 300386 requirements you must use foil twisted pair cable that is properly grounded at both ends To remove or install a power supply you must first remove the fan tray assembly Follow the same procedure to replac
43. present 48V PS2 is absent 1 Normal 2 Normal 3 Normal Speed is Normal Normal SYS AUX AUX Fan Fan Fan Fan Alert settings Normal Normal Intake temperature warning Enabled Threshold 50 Core temperature warning Enabled Threshold 70 CPU 90 Board Temperature Normal Internal ambient temperature 31 Normal CPU temperature 50 Normal Intake temperature 25 Normal Backplane temperature 24 Normal Voltage 1 3300 is Normal Current voltage 3284 mv Voltage 2 5150 is Normal Current voltage 5210 mV Voltage 3 2500 is Normal Current voltage 2549 mV Voltage 4 1200 is Normal Current voltage 1215 mV Error Messages This section describes error messages that may appear on an external console screen For more information about consoles see the Connecting a Console or Modem section on page 29 of Connecting Cables to Cisco 3800 Series Routers Cisco IOS software checks the system once every 30 seconds If an error still exists the error message is displayed again if the error has cleared a recovery message is displayed ERT ERATURE condition Error Message System detected OV problem immediately Please resolve cooling Explanation The router is operating at a temperature higher than the user set threshold possibly caused by fan failure air conditioning failure in the room or air blockage to cooling vents Recommended Action Make sure that the ambient roo
44. terminals as in Figure 17 discharging does not occur and there is no requirement that source A and source B voltages be equal Figure 18 Connecting Source and Source B with Common Positive Terminals Va voltage Vb voltage greater than 0 25 V Va voltage Vb voltage within 0 25 V In Figure 19 source A and source B are wired with opposite polarity grounds Do not use this configuration A Caution Do not use the DC input configuration shown in Figure 19 Connecting Cables to Cisco 3800 Series Routers 01 5970 02 Power Connections Figure 19 Source A and Source B Wired with Opposite Polarity Grounds Connecting Routers to Backup Power A The Cisco 3845 router accommodates two hot swappable power supplies in bays at the front of the router A single power supply meets router requirements The second power supply provides redundancy load sharing and increased router availability Either power supply can be removed without affecting router operation Any combination of two power supplies is permitted For instructions for installing a second power supply in a Cisco 3845 router see the Installing and Upgrading Internal Components in Cisco 3800 Series Routers section The Cisco 3825 router has one internal power supply and provides a connector to an optional Cisco Redundant Power System RPS external backup source Figure 20 a
45. that they do not tangle e Inspect the cables to make sure that the routing and bend radiuses are satisfactory Reposition cables if necessary e Install cable ties in accordance with site requirements Cable connections to network modules and interface cards are described in detail in the following documents e Cisco Network Modules Hardware Installation Guide Cisco Interface Cards Installation Guide Connecting Cables to Cisco 3800 Series Routers 01 5970 02 A Connecting a Console or Modem For cable pinouts see the Cisco Modular Access Router Cable Specifications document Warning A Do not work on the system or connect or disconnect cables during periods of lightning activity Statement 1001 Warning A The ISDN connection is regarded as a source of voltage that should be inaccessible to user contact Do not attempt to tamper with or open any public telephone operator PTO provided equipment or connection hardware Any hardwired connection other than by a nonremovable connect one time only plug must be made only by PTO staff or suitably trained engineers Statement 23 Warning A To avoid electric shock do not connect safety extra low voltage SELV circuits to telephone network voltage TNV circuits LAN ports contain SELV circuits and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables Statement 1021
46. the power supply and tray assembly following the procedure in the Removing the Power Supply Assembly from a Cisco 3825 Router section on page 81 Step3 Turn the power supply assembly over so that the tray 15 on top Step4 Using a number 1 Phillips screwdriver remove the two screws that hold the power supply to the tray Separate the pwer supply from the tray See Figure 67 Figure 67 Cisco 3825 Power Supply Removed from the Tray nnn UUU UUU OLL Installing an AC Power Supply The AC power supply has a single power connector as shown in Figure 68 Figure 68 AC Power Supply 1 Primary power connector Installing and Upgrading Internal Components in Cisco 3800 Series Routers 01 5975 04 EN installing Power Supply in a Cisco 3825 Router Follow these steps to attach the power supply to the power supply tray Step 1 Turn the tray right side up Align the new power supply with the front wall of the tray Step2 Replace and tighten the screws that hold the power supply to the tray Verify that the primary power cable is connected to the motherboard as shown in Figure 69 Figure 69 Primary Power Cable Motherboard Connection gl O
47. 0 1570 CWDM SFP 1590 1590 CWDM SFP 1610 1610 Tip Use the show controller command at the Cisco IOS prompt to determine whether you are using an SFP certified by Cisco 01 5968 01 Installing SFP Modules in Cisco 3800 Series Routers E installing SFP Modules S Note Cisco 3800 series routers do not support 1000Base T SFP modules in the router s SFP slot 1000Base T connectivity is provided by the Gigabit Ethernet ports built into the router Laser Safety Guidelines Optical SFPs use a small laser to generate the fiber optic signal Keep the optical transmit and receive ports covered whenever a cable is not connected to the port A Warning Because invisible laser radiation may be emitted from the aperture of the port when no fiber cable is connected avoid exposure to laser radiation and do not stare into open apertures A Warning Ultimate disposal of this product should be handled according to all national laws and regulations Installing SFP Modules Follow these steps to install an SFP module in a Cisco 3800 series router A Warning Because invisible laser radiation may be emitted from the aperture of the port when no fiber cable is connected avoid exposure to laser radiation and do not stare into open apertures Step 1 Slide the SFP into the router slot until it locks into position see Figure 44 Tip If the SFP uses a bale clasp latch see Fig
48. 00 Series Routers e Installing and Upgrading Internal Components in Cisco 3800 Series Routers For software configuration information see the Cisco 3800 series software configuration documents and the Cisco IOS configuration guides and command references These publications are available online on Cisco com See the Obtaining Documentation section on page 11 for more information For warranty service and support information see the Cisco 90 Day Limited Hardware Warranty Terms section on page 10 These documents describe several router models that are similar in functionality but differ in certain respects Some information may not apply to all router models Audience These documents are intended for the person installing configuring and maintaining the router who should be familiar with electronic circuitry and wiring practices and have experience as an electronic or electromechanical technician Certain identified procedures should be performed only by trained and qualified personnel Conventions These documents use the conventions listed in Table 1 Table 1 Document Conventions Convention Description boldface font Commands and keywords italic font Variables for which you supply values Optional keywords or arguments xly lz A choice of required keywords You must select exactly one screen font Information displayed on the screen boldface screen font Information you must enter
49. 2 32 22 2 nananaanagnagnoagnagaaa maaonaaoonaaaaaanana 121293 781 00283 01 BO Note The serial number for Cisco 3825 and Cisco 3845 routers 15 11 characters long Cisco Product Identification Tool The Cisco Product Identification tool provides detailed illustrations and descriptions showing where to locate serial number labels on Cisco products It includes the following features e A search option that allows browsing for models using a tree structured product hierarchy e A search field on the final results page making it easier to look up multiple products e End of sale products are clearly identified in results lists The tool streamlines the process of locating serial number labels and identifying products Serial number information expedites the entitlement process and is important for access to support services The Cisco Product Identification tool can be accessed at the following URL http tools cisco com Support CPl index do Built In Ports Cisco 3800 series routers provide the following built in ports Two 1000BASE T Gigabit Ethernet ports with RJ 45 connectors for shielded twisted pair One of these ports provides a slot for an optional small form factor pluggable SFP module One RJ 45 console port for connecting to a terminal One RJ 45 auxiliary port for connecting to a modem Two built in
50. 2 Replace and tighten the screws that hold the power supply to the tray Verify that the primary power cable is connected to the motherboard as shown in Figure 69 Make sure that the secondary power cable is connected to the motherboard as shown in Figure 71 Installing and Upgrading Internal Components in Cisco 3800 Series Routers 01 5975 04 EUN installing Power Supply in a Cisco 3825 Router Figure 71 Secondary Power Cable Motherboard Connection O Ex La 19 EE 130637 1 Secondary power cable If you are finished installing components inside the router continue with the Reinstalling the Power Supply Assembly in a Cisco 3825 Router procedure on page 105 To install an SDRAM DIMM continue with the SDRAM DIMM Removal and Installation procedure on page 85 To install an AIM continue with the AIM Installation and Removal procedure on page 88 To install a PVDM continue with the PVDM Installation and Removal procedure on page 96
51. 74 01 Installing Interface Cards in Cisco 3800 Series Routers installing and Removing Slot Dividers A Caution Cisco 3800 series routers do not support online insertion and removal OIR or hot swap of interface cards inserted directly into router slots You must turn off the router before installing or removing an interface card The Cisco Interface Cards Installation Guide describes how to install interface cards in router slots and network modules The Cisco 3800 Series Routers Cards and Modules document links to resources for understanding installing and configuring cards and modules for Cisco 3800 series routers Empty slots must be covered with blank faceplates for cooling electromagnetic interference EMI reduction and safety Procedures for installing slot dividers and blank faceplates are described in the following sections A Warning Blank faceplates and cover panels serve three important functions they prevent exposure to hazardous voltages and currents inside the chassis they contain electromagnetic interference EMI that might disrupt other equipment and they direct the flow of cooling air through the chassis Do not operate the system unless all cards faceplates front covers and rear covers are in place Statement 1029 Installing and Removing Slot Dividers You can remove a slot divider to combine two single wide HWIC slots into a double wide slot or install a slot divider to convert a
52. 80 Locate the power supply assembly shown in Figure 49 Remove any internal power cables from the connectors at the corner of the power supply Figure 49 Cisco 3825 Power Supply 117946 1 Power supply 2 Captive mounting screws Using a number 2 Phillips screwdriver loosen the captive mounting screws on the power supply tray Lift the power supply assembly out of the router To install or replace SDRAM DIMMs AIMs or PVDMs on the motherboard continue with the Component Locations on the Motherboard section on page 83 To install a new power supply continue with the Installing a Power Supply in a Cisco 3825 Router procedure on page 98 Removing the Plug In Motherboard from a Cisco 3845 Router Step 1 Step 2 A To access memory modules AIMs and PVDMs mounted on the motherboard of a Cisco 3845 router or to remove a motherboard to replace it with a new one follow these steps You need a number 2 Phillips screwdriver You do not need to remove the router from the rack It is not necessary to power off the router to remove the motherboard but the router does not operate until the motherboard is reinstalled Using the number 2 Phillips screwdriver loosen the two captive thumbscrews one on each side of the motherboard See Figure 50 Rotate the ejector levers on each side outward and carefully pull the motherboard straight out of the router Place it on an antistatic surface Caution The motherboar
53. A for IP phone support at 230 V e Inrush surge current 50 A maximum one cycle 48V IP phone power included DC input power Input voltage 24 60 VDC positive or negative autoranging e Input current 18 A at 24 V 7 A at 60 V e nrush surge current 50 A maximum lt 10 ms Power dissipation maximum AC without 435 W 1485 BTU hr IP phone support e AC with IP phone support System only 555 W 1890 BTU hr IP phones 360 W 1230 BTU hr DC 460 W 1570 BTU hr Console and auxiliary ports RJ 45 connector Operating temperature 32 to 104 F 0 to 40 C Nonoperating temperature 40 to 185 F 40 to 85 C Operating humidity 5 95 noncondensing Operating altitude Up to 6 500 ft 2 000 m derate 1 C per 1 000 ft Noise level 56 dBA typical 58 dBA maximum EMC compliance FCC Part 15 Class A For additional compliance information see the Cisco 2800 Series and Cisco 3800 Series Integrated Services Routers Regulatory Compliance and Safety Information document Safety compliance UL 60950 CAN CSA C22 2 No 60950 00 EN 60950 AS NZS 3260 For additional compliance information see the Cisco 2800 Series and Cisco 3800 Series Integrated Services Routers Regulatory Compliance and Safety Information document Overview of Cisco 3800 Series Routers a 01 5966 01 Regulatory Compliance Regulatory Compliance For complete regulatory compliance information see the Cisco 2800 Series
54. Cisco Access Routers Cisco Network Modules Hardware Installation Guide Quick Start Guide Interface Cards for Cisco Access Routers Cisco Interface Cards Installation Guide Cisco Modular Access Router Cable Specifications Cisco RPS 675 Redundant Power System Hardware Installation Guide Network management Network management software documentation system Cisco IOS software Cisco IOS software documentation all releases Refer to documentation for the Cisco IOS software release installed on your router 01 5965 01 Introduction to Hardware Documentation Cisco 90 Day Limited Hardware Warranty Terms Cisco 90 Day Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period Your formal Warranty Statement including the warranties and license agreements applicable to Cisco software is available on Cisco com Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco com 1 Launch your browser and go to this URL http www cisco com univercd cc td doc es_inpck cetrans htm The Warranties and License Agreements page appears 2 read the Cisco Information Packet follow these steps a Click the Information Packet Number field and make sure that the part number 78 5235 03A0 is highlighted b Select the language in which you would like to read the document Click G
55. ESW NP i 7 16 5 J I ooo 1 Network module slot 2 6 HWIC slot 2 2 Screw holes for grounding lug 7 slot 0 3 Network module slot 1 8 Console and auxiliary ports 4 HWIC slot 3 9 Gigabit Ethernet ports 5 slot 1 10 Slot for optional SFP module Figure 5 Front View of Cisco 3845 Router 117045 Overview of Cisco 3800 Series Routers 01 5966 01 Router Descriptions Figure 6 Front Panel of Cisco 3845 Router Cisco SYSTEMS e 3 116843 1 LED indicators 3 Power connector AC shown 2 Power switch 4 Location of optional second power supply Figure 7 Rear View of Cisco 3845 Router 117774 Overview of Cisco 3800 Series Routers Product Identification Figure 8 Rear Panel of Cisco 3845 Router 0 DEeocoodgaagooooago 9g 00000000 0800088000008 116844 1 USB ports 8 Gigabit Ethernet po
56. Insert slot divider 2 Tighten screw so front surface is flush with router rear panel Step2 Push the slot divider into the slot The slot divider s screw tip and guide pin fit into holes at the back of the slot Use the number 1 Phillips screwdriver to tighten the attachment screw When it is fully seated the slot divider s front surface is flush with the router s rear panel See Figure 34 Step3 Pull gently on the slot divider to check that it is seated securely Installing Network Modules in Cisco 3800 Series Routers 01 5973 01 HE installing and Removing Slot Dividers Removing Slot Dividers lt Note The network module slots on both sides of a slot divider must be empty of network modules and slot adapters before you remove the slot divider To remove slot dividers from network module slots follow these steps Step 1 Using a number 1 Phillips screwdriver loosen the slot divider attachment screw Step2 Pull the slot divider straight out of the network module slot Tip Save the slot divider for future use Installing Network Modules in Cisco 3800 Series Routers Installing and Removing Slot Adapters Installing and Removing Slot Adapters Install slot adapters in extended width network module slots to reduce the slot width Figure 31 Figure 32 and Figure 35 show slot adapters for network module slots Figure 35 Slot Adapter for Network Module Slot 121063 Installing Slot Adapter
57. Introduction to Cisco 3800 Series Routers Hardware Documentation This introduction discusses the objectives audience and conventions of hardware documentation for Cisco 3800 series integrated services routers and describes related documents where you can find additional information It contains the following sections Objectives and Organization page Audience page 2 Conventions page 2 Safety Warnings page 3 Related Documentation page 9 Cisco 90 Day Limited Hardware Warranty Terms page 10 Obtaining Documentation page 11 Documentation Feedback page 12 Obtaining Technical Assistance page 12 Obtaining Additional Publications and Information page 13 Objectives and Organization This series of documents provides comprehensive hardware information for Cisco 3800 series integrated services routers It includes the following modules Overview of Cisco 3800 Series Routers Preinstallation Requirements and Planning for Cisco 3800 Series Routers Installing Cisco 3800 Series Routers in an Equipment Rack Connecting Cables to Cisco 3800 Series Routers Powering Up Cisco 3800 Series Routers Troubleshooting Cisco 3800 Series Routers Installing Network Modules in Cisco 3800 Series Routers Installing Interface Cards in Cisco 3800 Series Routers Installing SFP Modules in Cisco 3800 Series Routers 01 5965 01 Introduction to Hardware Documentation Audience e Installing CompactFlash Memory Cards in Cisco 38
58. Module or card is recognized but interface ports do not initialize Make sure that the module or card is firmly seated in its slot Check external cable connections Make sure that you have a version of Cisco IOS software that supports network module or interface card To determine which Cisco IOS releases support your router network modules and interface cards go to the Software Advisor at http tools cisco com Support Fusion You must have an account on Cisco com Router does not boot properly or constantly or intermittently reboots Make sure that all modules are firmly seated in their slots Check the router chassis or software For information about customer service see the Obtaining Technical Assistance section on page 12 of Introduction to Cisco 3800 Series Routers Hardware Documentation For warranty information see the Cisco 90 Day Limited Hardware Warranty Terms section on page 10 of Introduction to Cisco 3800 Series Routers Hardware Documentation Router boots but the console screen is frozen Check the external console connection Verify that the parameters for your terminal are set as follows The data rate matches the one configured for the router 9600 bps is the default 8 data bits No parity 1 stop bit Router powers on and boots only when a particular network module or interface card is removed Check the network module or interface card For info
59. Network Module Slots reduce extended single wide and extended double wide network module slots in width to hold smaller network modules or to cover unused slots you may need a combination of blank faceplates slot dividers and slot adapters To reduce a slot in width To reduce an extended single wide slot to standard single wide install one slot adapter on the right See Figure 31 To reduce an extended double wide slot to standard double wide install two slot adapters on the right See Figure 32 Installing Network Modules in Cisco 3800 Series Routers 01 5973 01 HN Modifying the Width of Network Module Slots To cover an empty network module slot e Extended single wide slot Install a slot adapter as described in the Installing and Removing Slot Adapters section on page 59 Then attach a blank faceplate and tighten the two screws e Extended double wide slot Install a slot divider as described in the Installing and Removing Slot Dividers section on page 55 Install a slot adapter in each single wide slot as described in the Installing and Removing Slot Adapters section on page 59 Then attach a blank faceplate in each slot and tighten the two screws Figure 31 Slot Divider and Adapters for Standard Single Wide Network Modules Generic Router 121386 1 Slot divider 2 Slot adapters Installing Network Modules in Cisco 3800 Series Routers lt a 01 5973 01 Inst
60. OM monitor mode immediately after power up Amber Powered but malfunctioning SYS PWR Off Router not receiving power Cisco 3825 Steady green Normal operation immediately after power up SYS PWRI Off Router not receiving power power supply not present or power up not or SYS PWR2 completed Cisco 3845 Steady green Normal operation of indicated power supply power up completed AUX PWR Off IP phone power off or not present or power up not completed Cisco 3825 Steady green Normal operation power up completed AUX yg p p p completed AUXPWR2 Amber Powered but malfunctioning Cisco 3845 ACT Off No packet activity or power up not completed Steady or blinking green Packets transmitted or received on any WAN or LAN port or router is monitoring internal activities power up completed RPS Off Connected to primary power source or power up not completed Cisco 3825 Steady green Connected to Cisco Redundant Power System power up completed CF Off CompactFlash memory card not being accessed Steady green CompactFlash memory card being accessed do not eject Blinking green CompactFlash memory card being accessed do not eject GEO Link Off No link Green Ethernet cable present link established GEO Speed Blinking green Blink frequency indicates port speed 1 blink per second 10 Mbps 2 blinks per second 100 Mbps 3 blinks per second 1000 Mbps GEI Link Off No lin
61. PACT FLASH SYS AUX SYS ACT PWR RPS PWR 1 PVDMO PVDM1 PVDM2 PVDM3 C O O O Not Remove During Network Operation 117784 _ Ejector Compact button Flash slot Installing CompactFlash Memory Cards in Cisco 3800 Series Routers Em 01 5976 01 Installing CompactFlash Memory Cards Figure 47 CompactFlash Slot Location Cisco 3845 Router COMPACT FLASH jes Clo Not Remove During Network Operation Ejector Compact button Flash slot manononanonaaonana e 38218 222 2 Bmanonaaaaoaaaaaaaaa maaoaaocnaaeaaaaana nmanaanananapnagnagnda e e Installing CompactFlash Memory Cards To install a CompactFlash memory card follow these steps see Figure 46 and Figure 47 Step 1 Step 2 A Make sure that the ejector button is fully seated so that it does not project from the panel S Note If the ejector butto
62. VERTEMPERATURE condition Please resolve cooling problem immediately Some causes of abnormally high router temperature are e Fan failure e Air conditioning failure in the room e Air blockage to cooling vents Take steps to correct the problem See also the Site Environment section on page 4 and the Equipment Racks section on page 5 of Preinstallation Requirements and Planning for Cisco 3800 Series Routers 01 5972 01 Troubleshooting Cisco 3800 Series Routers Solving Problems Troubleshooting Modules Cables and Connections Network problems can be caused by a module cables or cable connections or external devices such as a modem transceiver hub wall jack WAN interface or terminal Check for the following symptoms to help isolate the problem e Network module or interface card is not recognized by the router Make sure that the module or interface card is firmly seated in its slot Check the LEDs on the module or interface card For information on these LEDs see the Cisco Network Modules Hardware Installation Guide and the Cisco Interface Cards Installation Guide Make sure that you have a version of Cisco IOS software that supports the network module or interface card To determine which Cisco IOS releases support your router network modules and interface cards go to the Software Advisor at http tools cisco com Support Fusion You must have an account on Cisco com
63. ace cards refer to the Cisco Network Modules Hardware Installation Guide the Cisco Interface Cards Installation Guide and the Cisco Modular Access Router Cable Specifications Console ASCII terminal or PC running HyperTerminal or similar terminal emulation software configured for 9600 bps 8 data bits no parity and 1 stop bit Modem for remote administrative access optional ESD preventive cord and wrist strap for procedures that require access to internal components Preinstallation Requirements and Planning for Cisco 3800 Series Routers 01 5967 01 Installing Cisco 3800 Series Routers in an Equipment Rack This document describes how to install Cisco 3800 series integrated services routers in an equipment rack After mounting the router in the rack you must connect the chassis to a reliable earth ground These procedures are described in the following sections Rack Mounting the Router page 10 e Grounding the Router page 14 Before working on your Cisco router refer to the safety information in the Safety Recommendations section on page of Preinstallation Requirements and Planning for Cisco 3800 Series Routers and in the Cisco 2800 Series and Cisco 3800 Series Integrated Services Routers Regulatory Compliance and Safety Information document that accompanied the router Note Cisco 3800 series routers are not designed to be placed on a desktop or table Cisco 3800 series routers are shipp
64. aceplate covers one standard single wide network module slot Warning Blank faceplates and cover panels serve three important functions they prevent exposure to hazardous voltages and currents inside the chassis they contain electromagnetic interference that might disrupt other equipment and they direct the flow of cooling air through the chassis Do not operate the system unless all cards faceplates front covers and rear covers are in place Statement 1029 Figure 36 shows a blank faceplate for a network module slot Note To cover network module slots on Cisco 3800 series routers use only the blank faceplate with captive thumbscrews shown in Figure 36 Do not use blank faceplates with snap tabs Figure 38 Blank Faceplate for Standard Single Wide Network Module Slot uw SS dl Ld 7 ES CS a 2 IM MAE _ NEM n 121064 To install a blank faceplate align the captive screws with the screw holes on the router Use a number 2Phillips screwdriver to tighten the captive screws until the faceplate is flush with the chassis To remove the faceplate loosen the captive screws Tip Save blank faceplates for future use Installing Network Modules in Cisco 3800 Series Routers Er 01 5973 01 Installing Interface Cards in Cisco 3800 Series Routers This document describes how to install interface cards in Cisco 3800 series
65. ages on clothing can still cause damage Do not remove the wrist strap until the installation is complete A Caution For safety periodically check the resistance value of the antistatic strap The measurement should be between 1 and 10 megohms Mohm Installing CompactFlash Memory Cards in Cisco 3800 Series Routers 01 5976 01 Removing CompactFlash Memory Cards Removing CompactFlash Memory Cards A Caution Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 A Disconnect the router from the network before removing a CompactFlash memory card To remove a CompactFlash memory card from the router follow these steps see Figure 46 and Figure 47 Turn off power to the router to ensure that it does not attempt to read from or write to the CompactFlash memory card Press the ejector button next to the CompactFlash card The ejector button moves outward so that it projects from the panel Press the ejector button again This ejects the CompactFlash card partway out of its slot Carefully pull the card out of the slot Place the removed CompactFlash memory card on an antistatic surface or in a static shielding bag Push the ejector button in until it clicks Caution To prevent damage to the ejector mechanism the ejector button must remain fully seated when not being used to eject a CompactFlash card Figure 46 CompactFlash Slot Location in Cisco 3825 Router 1 COM
66. allation For cable connection procedures see these sections of the Connecting Cables to Cisco 3800 Series Routers document Power Connections page 19 Connecting WAN LAN and Voice Cables page 28 e Connecting a Console or Modem page 29 01 5969 01 Installing Cisco 3800 Series Routers an Equipment Rack jg Grounding the Router Installing Cisco 3800 Series Routers in an Equipment Rack 01 5969 01 A Connecting Cables to Cisco 3800 Series Routers This document describes how to connect your Cisco 3800 series integrated services router to a power source and to networks and external devices It includes the following sections Power Connections page 19 e Connecting WAN LAN and Voice Cables page 28 e Connecting a Console or Modem page 29 Warning A Only trained and qualified personnel should be allowed to install replace or service this equipment Statement 1030 Warning A This unit is intended for installation in restricted access areas A restricted access area can be accessed only through the use of a special tool lock and key or other means of security Statement 1017 Warning Do not work on the system or connect or disconnect cables during periods of lightning activity Statement 1001 Power Connections A This section explains how to connect AC or DC power inputs to Cisco 3825 and Cisco 3845 routers It covers the following topics e C
67. allation or removal of a slot divider in the module slot All configurations require blank faceplates or slot adapters to be installed over unused slots for cooling electromagnetic interference EMI reduction and safety Procedures for installing network modules slot dividers slot adapters and blank faceplates are described in Installing Network Modules in Cisco 3800 Series Routers and the Cisco Network Modules Hardware Installation Guide Interface Cards Interface cards install either into slots in the rear of the router or into slots in network modules Interface cards come in the following types e WAN interface card WIC e Voice interface card VIC e Voice data TI E1 WAN interface card e High speed WAN interface card Note You can insert any kind of interface card WIC VIC VWIC or HWIC into a router HWIC slot HWICs must be installed directly into router slots not into network modules The Cisco 3825 router and the Cisco 3845 router each provide four interface card slots labeled on the rear panel by HWIC and a number Each slot can be occupied by one single wide WIC VIC VWIC or HWIC In addition the HWIC 0 and HWIC 1 slots can be combined to hold one double wide HWIC The HWIC 2 and HWIC 3 slots can also be combined to hold one double wide HWIC Note A Although the HWIC 1 and HWIC 2 slots on the Cisco 3845 router are adjacent to each other they cannot be combined to hold a d
68. alling and Removing Slot Dividers Figure 32 Slot Adapters for Double Wide Network Modules Generic Router 121388 1 Slot adapter 2 Second slot adapter Installing and Removing Slot Dividers On the Cisco 3845 router you can remove a slot divider to combine two extended single wide network module slots into an extended double wide slot or install a slot divider to divide an extended double wide slot into two extended single wide slots Installing Network Modules in Cisco 3800 Series Routers 01 5973 01 HN installing and Removing Slot Dividers Installing Slot Dividers Figure 33 shows a slot divider for a double wide or extended double wide network module slot Figure 33 Slot Divider for Network Module Slot 121384 To install slot dividers in network module slots follow these steps You need a number 1 Phillips screwdriver Step 1 Insert the top rails of the slot divider between the guide rails in the top of the network module slot See Figure 34 S Note Figure 34 shows a generic router It does not represent a detailed view of a Cisco 3800 series routers Note The guide rails begin approximately 1 inch 3 cm from the router s rear panel Installing Network Modules in Cisco 3800 Series Routers 01 5973 01 Installing and Removing Slot Dividers Figure 34 Inserting Slot Divider into Network Module Slot Generic Router 121385 1
69. ample A Caution Do not overtorque the screws The recommended torque is 10 12 inch Ib 1 1 1 4 N m for the Cisco 3825 router and 15 18 inch Ib 1 7 2 0 N m for the Cisco 3845 router A Caution Your installation must allow unrestricted airflow for router cooling Installing Cisco 3800 Series Routers in an Equipment Rack 01 5969 01 Rack Mounting the Router Figure 3 Bracket Installation for Front Mounting 9 e anaanancana jaaanoaadan Left bracket for 23 inch rack Left bracket for 19 inch rack Right bracket for 19 inch rack Right bracket Use six screws on each side for 23 inch rack Figure 4 Bracket Installation for Rear Mounting 117984 1 iammmour cijamanuc cia 200000000 etsi tete IU Left bracket for 23 inch rack Left bracket for 19 inch rack Right bracket for 19 inch rack Use six screws on each side Right bracket for 23 inch rack Installing Cisco 3800 Series Routers in an Equipment Rack mm 01 5969 01 Rack Mounting the Router Figure 5 Bracket Installation for Center Mounting with Front Panel Forward B R 1 Left bracket 3 TO for 23 inch rack Left bracket ef xg TO for 19 inch rack Right bracket for 19 inch rack Right bracket ix screws on h side Use six screws on each side for 23 inch rack Figure 6 Bracket Installation for Center Mount
70. and then call for help Determine if the person needs rescue breathing or external cardiac compressions then take appropriate action In addition use the following guidelines when working with any equipment that is disconnected from a power source but still connected to telephone wiring or other network cabling e Never install telephone wiring during a lightning storm e Never install telephone jacks in wet locations unless the jack is specifically designed for it Never touch uninsulated telephone wires or terminals unless the telephone line is disconnected at the network interface Use caution when installing or modifying telephone lines Preventing Electrostatic Discharge Damage Electrostatic discharge ESD can damage equipment and impair electrical circuitry It can occur if electronic printed circuit cards are improperly handled and can cause complete or intermittent failures Always follow ESD prevention procedures when removing and replacing modules Ensure that the router is electrically connected to earth ground e Wear an ESD preventive wrist strap ensuring that it makes good skin contact Connect the clip to an unpainted surface of the router frame to channel unwanted ESD voltages safely to ground To guard against ESD damage and shocks the wrist strap and cord must operate effectively e fno wrist strap is available ground yourself by touching a metal part of the router A Caution For the safety of
71. and Cisco 3800 Series Integrated Services Routers Regulatory Compliance and Safety Information document that accompanied the router Overview of Cisco 3800 Series Routers 01 5966 01 go so Regulatory Compliance Overview of Cisco 3800 Series Routers Preinstallation Requirements and Planning for Cisco 3800 Series Routers This document describes preinstallation requirements and planning for Cisco 3800 series integrated services routers It contains the following sections Safety Recommendations page 1 General Site Requirements page 3 Installation Checklist page 6 Creating a Site Log page 7 Inspecting the Router page 7 Required Tools and Equipment for Installation and Maintenance page 8 Safety Recommendations Follow these guidelines to ensure general safety Keep the router area clear and dust free during and after installation If you remove the router cover put it in a safe place Keep tools and components away from walk areas Do not wear loose clothing that could get caught in the router Fasten your tie or scarf and roll up your sleeves Wear safety glasses when working under conditions that might be hazardous to your eyes Do not perform any action that creates a hazard to people or makes the equipment unsafe Warning Read the installation instructions before connecting the system to the power source Statement 1004 Warning This unit is intended for installation in restricted ac
72. arbage characters The jumper forces the data rate to a known good value e BOOT DFLT Boots from the read only boot image in case an upgrade is corrupted Change this setting if the router consistently hangs or crashes after a ROM monitor upgrade WDOG DIS Disables the watchdog timer If you change either of the first two settings as shown the router stays in the new configuration during subsequent power cycles and the jumper can be removed Troubleshooting Cisco 3800 Series Routers 01 5972 01 Recovering Lost Password S Note The jumpers are not needed to troubleshoot Cisco IOS problems If the Cisco IOS software becomes corrupted remove the CompactFlash memory card to force the router to boot in ROM monitor mode Change these settings only after consulting with your service representative or Cisco technical support Recovering a Lost Password You can recover a lost enable password but an enable secret password is encrypted and is not recoverable If you lose an enable secret password configured on your router you can replace it with a new enable secret password For password recovery and replacement procedures see http www cisco com warp public 474 index shtml More Troubleshooting Help For information about obtaining technical support see the Obtaining Technical Assistance section on page 12 of Introduction to Cisco 3800 Series Routers Hardware Documentation Troubleshooting Cisco
73. ard 121202 Installing and Upgrading Internal Components in Cisco 3800 Series Routers mm OL 5975 04 Step 4 AIM Installation and Removal Figure 58 Attaching an AIM to a Motherboard Snap in plastic m VE K standoff t Metal standoffs lt gt lia Insert the plastic standoff see Figure 59 with a snap fit on the ends in place of the screw labeled B in Figure 56 Press the standoff firmly to be sure that the shoulder is seated tight against the motherboard amp Note The plastic standoff snaps into the motherboard The locking end is the shorter end of the standoff 01 5975 04 Installing and Upgrading Internal Components in Cisco 3800 Series Routers Installation and Removal Figure 59 Plastic Standoff Orientation AIM ___ gt Locking end gt 82620 Stepb Insert the connector on the AIM into the connector on the motherboard Press firmly on the AIM until it seats onto the connector The plastic standoff must snap into the hole in the AIM board See Figure 60 Step6 Insert the machine thread metal screws from the accessory kit through the AIM into the metal standoffs See Figure 60 Carefully tighten the screws with a number 1 Phillips screwdriver Step7 Check that the AIM is installed correctly on the motherboard See Figure 60 Figure 60 AIM Installed on a Motherboard Installing and Upgrad
74. ber for serial number locations see the Product Identification section on page 5 of Overview of Cisco 3800 Series Routers e Maintenance agreement or warranty information Type of software and version number Date you received the router Brief description of the problem Brief explanation of the steps taken to isolate the problem 01 5972 01 Troubleshooting Cisco 3800 Series Routers E Solving Problems Solving Problems The key to solving problems is to isolate the problem to a specific subsystem by comparing what the router is doing to what it should be doing The LEDs on the front and rear panel of the router enable you to determine router performance and operation LEDs are described in the LEDs section on page 41 When solving problems consider the following subsystems Power and cooling systems External power source power cable router power supply and circuit breaker and router blower and fan Also consider inadequate ventilation or air circulation Network modules and interface cards LEDs on the modules and interface cards help identify a failure Cables External cables that connect the router to the network Troubleshooting the Power and Cooling Systems Both the system power LED and the fans can help you troubleshoot a power problem Check the following items S Note The Cisco 3845 router has two system power LEDs one for each power supply labeled SYS PWR1 and
75. bezpe nostn ch upozorn n ch kter jsou p ilo ena k za zen USCHOVEJTE TYTO POKYNY ZHMANTIKE2 OAHTIE AZPAAEIAZ k vo uvo oe Trou urrope va TIPOKOAEOE epyaoteite orroio rjrrore EEOTIAIOUO EXETE UTTOWN OAG TOUG KIVOUVOUG OXET OVTAI HE KAI EXETE ECOIKEIWOE pe TIPAKTIKEG TNV Xpnoipotroinote ShAwons Trou yia va EVTOTTIOETE TN TNG TIPOEIDOTIOINGEIG Trou TN 112 TY 9 AY yS nna n20 Mon MATN m o n 7n un NX WA n nun n ziyna n1d07 Nin 7 niann NX WRX NTR 72 PW POIONN ANNINA WANWA NNNNA nyun jenn niSauixny nin o 3n ANNAT NN NINN amy
76. bps 8 data bits 1 stop bit no flow control and no parity See the Connecting a Console or Modem section on page 29 of Connecting Cables to Cisco 3800 Series Routers S Note X For initial power up a direct console connection is recommended After the initial configuration 15 completed a remote modem connection can be used for router management e Chosen passwords for access control e Determined IP addresses for Ethernet and serial interfaces Powering Up Cisco 3800 Series Routers 01 5971 01 Power Up Procedure Power Up Procedure To power up your router and verify that it has gone through its initialization and self test follow these steps After you are finished the router is ready for software configuration wy Note view the boot sequence you must have a console connection to the router before it powers up Step 1 Make sure that your PC is powered up and connected as described in the Prerequisites section on page 33 Step2 Turn the router power switch on Step3 The SYS LED on the front of the router immediately begins blinking green and the fans operate On the Cisco 3825 router the SYS PWR LED shows steady green The SYS and SYS PWR2 LEDs on the Cisco 3845 router do not come on yet If these events do not happen see Troubleshooting Cisco 3800 Series Routers Table 4 describes the behavior of other LEDs during the power up sequence Step4 Star
77. cess areas A restricted access area can be accessed only through the use of a special tool lock and key or other means of security Statement 1017 Preinstallation Requirements and Planning for Cisco 3800 Series Routers 01 5967 01 Safety Recommendations A Warning A Blank faceplates and cover panels serve three important functions they prevent exposure to hazardous voltages and currents inside the chassis they contain electromagnetic interference EMI that might disrupt other equipment and they direct the flow of cooling air through the chassis Do not operate the system unless all cards faceplates front covers and rear covers are in place Statement 1029 Warning A Only trained and qualified personnel should be allowed to install replace or service this equipment Statement 1030 Warning A To prevent personal injury or damage to the chassis never attempt to lift or tilt the chassis using the handles on modules such as power supplies fans or cards these types of handles are not designed to support the weight of the unit Statement 1032 Warning A This equipment must be installed and maintained by service personnel as defined by AS NZS 3260 Incorrectly connecting this equipment to a general purpose outlet could be hazardous The telecommunications lines must be disconnected 1 before unplugging the main power connector or 2 while the housing is open or both Statement 1043
78. co 3800 Series Routers E Power Connections DC Input Wiring Procedure Step 1 _ Warning To connect the router to DC power source follow these steps Remove power from the DC circuit To ensure that power is removed from the DC circuit locate the circuit breaker for the DC circuit switch the circuit breaker to the OFF position and tape the circuit breaker switch in the OFF position Before performing any of the following procedures ensure that power is removed from the DC circuit Statement 1003 Tip A Warning Step 2 Step 3 Step 4 Step 5 A Secure all power cabling when installing this unit to avoid disturbing field wiring connections When stranded wiring is required use approved wiring terminations such as closed loop or spade type with upturned lugs These terminations should be the appropriate size for the wires and should clamp both the insulation and conductor Statement 1002 Strip the wires to the appropriate length for the terminals The length is 3 16 to 1 4 inch 5 to 6 mm for Amp Tyco number 32957 terminals and 5 16 to 3 8 inch 8 to 9 mm for Amp Tyco number 34852 terminals Crimp the terminals onto the DC power input and safety ground wires Remove the plastic covers from the terminal block Save the covers for reinstallation after you finish wiring Connect the wires to the terminal block starting with the safety ground wire Connect each wire to the
79. ct registration card and Cisco com card Inspect all items for shipping damage If anything appears to be damaged or if you encounter problems installing or configuring your router contact customer service For warranty information see the Cisco 90 Day Limited Hardware Warranty Terms section on page 10 of Introduction to Cisco 3800 Series Routers Hardware Documentation For technical support see the Obtaining Technical Assistance section on page 12 of that document 01 5967 01 Preinstallation Requirements and Planning for Cisco 3800 Series Routers as Required Tools and Equipment for Installation and Maintenance Required Tools and Equipment for Installation and Maintenance You need the following tools and equipment to install and upgrade the router and its components Number 1 and number 2 Phillips screwdrivers Equipment rack and screws to attach router mounting brackets to the rack Wire and wire crimping tool for connecting the router chassis to earth ground AWG 6 13 mm wire for NEBS compliant chassis grounding AWG 14 2 mm or larger wire for NEC compliant chassis grounding AWG 18 1 mm or larger wire for EN IEC 60950 compliant chassis grounding For NEC compliant grounding a ring terminal with an inner diameter of 1 4 inch 5 to 7 mm Cables for connection to WAN and LAN ports amp Note For information on cables and cable specifications for WAN and LAN ports on network modules and interf
80. d is an ESD sensitive component To avoid damage observe all ESD precautions Installing and Upgrading Internal Components in Cisco 3800 Series Routers Em OL 5975 04 Component Locations on the Motherboard Figure 50 Removing the Motherboard from a Cisco 3845 Router maaenaoanaaaanaaaaana manaannnaananaanananna 1 Loosen captive thumbscrews 2 Rotate ejector levers outward To install or replace SDRAM DIMMs AIMs or PVDMs on the motherboard continue with the Component Locations on the Motherboard section on page 83 Component Locations on the Motherboard Figure 51 and Figure 52 show the locations of SDRAM DIMMs AIMs and PVDMs on the motherboard of Cisco 3825 and Cisco 3845 routers Installing and Upgrading Internal Components in Cisco 3800 Series Routers 01 5975 04 HN Component Locations on the Motherboard Figure 51 Component Locations on a Cisco 3825 Motherboard
81. e 6 Module and Interface Card Capacity page 7 Port Numbering page 9 e Memory page 11 e Power page 11 e LED Indicators page 12 e Ventilation page 12 Real Time Clock and Battery page 12 e Technical Specifications page 12 Regulatory Compliance page 15 Router Descriptions There are two routers in the Cisco 3800 series the Cisco 3825 router and the Cisco 3845 router The Cisco 3825 router shown in Figure to Figure 4 is two rack units 3 5 inches high The Cisco 3845 router shown in Figure 5 to Figure 8 is three rack units 5 25 inches high Overview of Cisco 3800 Series Routers 01 5966 01 Router Descriptions Figure 1 Front View of Cisco 3825 Router 117040 Figure 2 Front Panel of Cisco 3825 Router mm mm 116841 1 Cisco Redundant Power System RPS connector 4 indicators CompactFlash memory card slot 5 Power switch USB ports 6 Power connector AC shown Figure 3 Rear View of Cisco 3825 Router 122285 Overview of Cisco 3800 Series Routers Router Descriptions Figure 4 Rear Panel of Cisco 3825 Router 5 RS 9 Te 526 7 i Li Ports A C SAN
82. e 66 Removing a PVDM 1 Release clips 2 Tilt the PVDM Place the PVDM in an antistatic bag to protect it from ESD damage To install an SDRAM DIMM continue with the SDRAM DIMM Removal and Installation procedure on page 85 To install an AIM continue with the AIM Installation and Removal procedure on page 88 If you are finished installing components continue with the Reinstalling the Power Supply Assembly in a Cisco 3825 Router procedure on page 105 or the Installing or Replacing the Plug In Motherboard in a Cisco 3845 Router procedure on page 105 Installing a Power Supply in a Cisco 3825 Router Three types of power supplies are available for the Cisco 3825 router e An AC power supply driven by external AC power ADC power supply driven by external DC power e An IP phone power supply driven by external AC power This supply provides power for the router and a complement of IP phones attached to the router The following sections describe how to install each type of power supply Installing and Upgrading Internal Components in Cisco 3800 Series Routers lt OL 5975 04 Installing a Power Supply Cisco 3825 Router Removing the Existing Power Supply To remove the existing power supply from a Cisco 3825 router follow these steps Step 1 Remove the router cover following the procedure in the Removing the Cover from a Cisco 3825 Router section on page 80 Step2 Remove
83. e single wide network module One extended single wide network module 01 5973 01 Installing Network Modules in Cisco 3800 Series Routers H installing Network Modules The upper network module slot of the Cisco 3825 router labeled 2 on the rear panel can hold any of the following sizes of network modules One single wide network module One extended single wide network module One double wide network module One extended double wide network module The Cisco 3845 router provides four slots for network modules labeled 1 2 3 and 4 on the rear panel Each slot can hold either of the following sizes of network modules One single wide network module One extended single wide network module Slots 1 and 2 can also be combined to hold either of the following sizes of network modules One double wide network module e One extended double wide network module Slots 3 and 4 can be combined in the same way to hold one double wide or extended double wide network module Note wy The terms single wide extended single wide double wide and extended double wide refer to the physical size of a network module Enhanced network modules offer additional functionality this functionality is not directly related to the module s size Note The Cisco 3825 router supports one high density analog digital extension module for voice and fax The Cisco 3845 module supports two of these modules For detailed
84. e the fan tray assembly with a new one Step1 Flip open the four small doors on the edges of the router front panel to gain access to the screws holding the fan tray assembly See Figure 74 Use a number 2 Phillips screwdriver to loosen these screws and remove the fan tray assembly To replace the fan tray assembly without removing or installing power supplies continue with Step 6 A Caution If the router is operating on a second power supply it can run for to 5 minutes without fans During this period you see a fan tray warning message on the console Figure 74 Fan Tray Assembly on the Front Panel of a Cisco 3845 Router 117045 Installing and Upgrading Internal Components in Cisco 3800 Series Routers E 01 5975 04 Step 2 Step 3 Step 4 Step 5 Step 6 Removing and Installing the Fan Tray and Power Supplies in a Cisco 3845 Router To remove a power supply use a flat blade or number 2 Phillips screwdriver to loosen the two captive thumbscrews Holding the thumbscrews rotate the ejector levers on each side of the power supply outward Fold the handle up and pull the power supply out by the handle See Figure 75 An AC power supply is shown as an example Figure 75 Removing the Power Supply from a Cisco 3845 Router AC Shown S080 Y A So 1 Loosen captive thumbscrews 2 Rotate ejector levers outward Make sure that the ejector levers on the new or replacem
85. e the router from the rack Remove the rack mounting brackets from the router using the number 2 Phillips screwdriver Place the router on a flat surface Remove the three screws from the top of the router and set them aside in a safe place Remove the three screws on each side panel and set them aside in a safe place Slide the cover toward the front of the chassis about 1 inch 25 mm See Figure 48 Lift the cover away from the router base You must remove the Cisco 3825 power supply to replace it or to access components on the motherboard Continue with the Removing the Power Supply Assembly from a Cisco 3825 Router procedure on page 81 Figure 48 Removing the Cover from a Cisco 3825 Router 1 Slide cover toward front 2 Remove cover from base Removing the Power Supply Assembly from a Cisco 3825 Router The power supply assembly in a Cisco 3825 router consists of the power supply and the tray on which it is mounted To remove the power supply assembly from a Cisco 3825 router either to replace the supply or to access the motherboard follow this procedure You need a number 2 Phillips screwdriver 01 5975 04 Installing and Upgrading Internal Components in Cisco 3800 Series Routers Removing the Plug In Motherboard from a Cisco 3845 Router Step 1 Step 2 Step 3 Step 4 Remove the router cover following the procedure in the Removing the Cover from a Cisco 3825 Router section on page
86. ect the equipment end of the wrist strap to the metal part of the router A Caution Handle AIMs by the edges only AIMs are ESD sensitive components and can be damaged by mishandling Installing and Upgrading Internal Components in Cisco 3800 Series Routers AIM Installation and Removal Connecting the AIM to the Motherboard To connect an AIM to the motherboard follow these steps Step 1 Remove the three screws from the motherboard near the AIM connector that you are going to use Figure 56 shows a typical installation Figure 56 Removing Screws from a Motherboard for AIM Installation 1 1 1 I 1 1 1 I 121394 AIM slot 1 connector Motherboard AIM slot 0 connector A Metal standoff locations B Plastic standoff location Step2 Locate the two machine thread metal standoffs from the accessory kit Do not use sheet metal thread standoffs Figure 57 shows these metal standoffs Installing and Upgrading Internal Components in Cisco 3800 Series Routers 01 5975 04 EN Installation and Removal Figure 57 Metal Standoffs T Step3 Install the two machine thread metal standoffs in place of the two screws labeled A in Figure 56 Use 1 4 inch nut driver to tighten the standoffs See Figure 58 Caution Make sure that the standoffs are straight when installed Tighten them gently but firmly The shoulder must be seated tight against the motherbo
87. ecting the router to a console or modem Console adapter cable RJ 45 to DB 9 light blue Modem adapter cable RJ 45 to DB 25 black 01 5970 02 Connecting Cables to Cisco 3800 Series Routers Connecting a Console or Modem This section describes how to connect a console to the console port and how to connect a modem to the auxiliary port Connecting a Console to the Console Port Step 1 Step 2 To connect a console ASCII terminal or a PC running HyperTerminal or similar terminal emulation software to the console port on the router follow these steps Use the blue RJ 45 to DB 9 console adapter cable to connect the router to a terminal See Figure 22 and Figure 23 For information about cable pinouts see the Cisco Modular Access Router Cable Specifications document amp Note Cisco routers the console port is color coded blue Configure your terminal or terminal emulation software for a data rate of 9600 bps 8 data bits no parity and 1 stop bit S Note Because hardware flow control is not possible on the console port Cisco does not recommend connecting modems to this port Always connect modems to the auxiliary port Figure 22 Connecting a Computer to the Cisco 3825 Router Console Port munonanano Bmunonanagao
88. ed 1 and the upper slot is numbered 2 as labeled on the router s rear panel See Figure 4 on page 3 The Cisco 3845 router has four slots 1 at lower right 2 at lower left 3 at upper right and 4 at upper left See Figure 8 on page 5 OL 5966 01 Overview of Cisco 3800 Series Routers H Por Numbering Note In the Cisco 3845 router double wide or extended double wide network modules are identified by slot numbers 1 and 3 Ports in a network module are normally numbered from right to left and bottom to top starting at 0 See the Cisco Network Modules Hardware Installation Guide for more information Interface Card Ports Interface Card in Interface cards can be inserted either directly into a router slot or into a slot in a network module Router Interface cards inserted directly into a router slot are numbered 0 HWIC slot port HWIC slot is the HWIC slot in the router 9O0 1 2 or 3 as labeled on the router s rear panel port is the port number the interface card For example port 0 of a TI WIC inserted into router HWIC slot 3 would be identified as t1 0 3 1 Note Interface Card in Double wide interface cards use HWIC slot numbers 1 and 3 Ports in an interface card are normally numbered from right to left and bottom to top starting at 0 See the Cisco Interface Cards Installation Guide for more information Network Module Some network modules provide their own slots
89. ed with network modules WAN interface cards WICs voice interface cards VICs power supplies and other optional equipment that you ordered already installed If you need to remove or install these or other items we recommend that you do so before installing the router in a rack when you have the best access and do not need to disconnect it from the network For procedures see the following documents e Installing Network Modules in Cisco 3800 Series Routers e Installing Interface Cards in Cisco 3800 Series Routers e Installing and Upgrading Internal Components in Cisco 3800 Series Routers You will also be able to remove and install components while the router is in the rack with the following exceptions for the Cisco 3825 router e SDRAM memory e Advanced integration modules AIMs Packet voice data modules PVDMs e Internal power supply 01 5969 01 Installing Cisco 3800 Series Routers in an Equipment Rack jg Rack Mounting the Router Rack Mounting the Router A Warning A Caution Mount the router in the equipment rack before making network and power connections To prevent personal injury or damage to the chassis never attempt to lift or tilt the chassis using the handles on modules such as power supplies fans or cards these types of handles are not designed to support the weight of the unit Statement 1032 To prevent damage to the router never attempt to lift or tilt it by t
90. ent power supply are extended out away from the power supply Insert the power supply into the router from the front The power supply has a built in connector you do not need to attach any cables Rotate the ejector levers inward until the power supply latches into place Fold down the handle Use a flat blade or number 2 Phillips screwdriver to tighten the captive thumbscrews If necessary use a flat blade screwdriver to pry off the plastic panel from the front of the fan tray assembly at the power supply location Use a number 1 Phillips screwdriver to remove the metal cover plate Replace the fan tray assembly and tighten the mounting screws 01 5975 04 Installing and Upgrading Internal Components in Cisco 3800 Series Routers Removing and Installing the Fan Tray and Power Supplies in a Cisco 3845 Router Installing and Upgrading Internal Components in Cisco 3800 Series Routers 01 5975 04
91. eted Steady green Present and enabled power up completed Amber Present and off or malfunctioning SYS PWR2 Front Off Router not receiving power power supply 2 not present or power up not completed Steady green Present and enabled power up completed Amber Present and off or malfunctioning 01 5972 01 LEDs Troubleshooting Cisco 3800 Series Routers ag LEDs Table 5 Cisco 3800 Series LED Indicators continued LED 3825 3845 Color and State AUX PWR Off IP phone power off or not present or power up not completed Steady green Present and enabled power up completed Amber Powered but malfunctioning AUX PWRI Front Off IP phone power supply 1 off or not present or power up not completed Steady green Present and enabled power up completed Amber Powered but malfunctioning AUX PWR2 Front Off IP phone power supply 2 off or not present or power up not completed Steady green Present and enabled power up completed Amber Powered but malfunctioning AIMO Front Rear Off AIMO not present Green Present and enabled Amber Present but malfunctioning AIM1 Front Rear Off AIMI not present Green Present and enabled Amber Present but malfunctioning PVDMO Front Rear Off PVDMO not present Green Present and enabled Amber Present but malfunctioning PVDMI Front Rear Off PVDM1 not present
92. ety ground Negative polarity input V return 117981 Safety ground V return Positive polarity input Step6 Install the plastic cover over the terminals See Figure 14 A Warning The safety cover is an integral part of the product Do not operate the unit without the safety cover installed Operating the unit without the cover in place will invalidate the safety approvals and pose a risk of fire and electrical hazards Statement 117 Step7 Organize and bundle the wires using cable ties as shown in Figure 14 or Figure 15 Step8 If you are installing a second DC power supply repeat Step 1 through Step 7 for the second supply input B Step9 Turn on power to the DC circuit Be sure to remove tape used to secure the circuit breaker switch in the OFF position Connecting Cables to Cisco 3800 Series Routers 01 5970 02 HEXH Power Connections Figure 14 DC Wire Routing and Attachment for Cisco 3825 Router 117120 Plastic covers Cable tie Figure 15 DC Wire Routing and Attachment for Cisco 3845 Router 117046 Cable tie Dual DC Power Supply Configuration in Cisco 3825 Routers You can connect a single DC power source to either the A input or the B input If there are dual power sources connect one source to the A input and one source to the B input Both sources must have the same polarity with respect to ground and voltage within 0 25 V
93. he building s installation for short circuit overcurrent protection Ensure that the protective device is rated not greater than 60 VDC 30 A Statement 1005 Table 2 and Table 3 summarize DC wiring requirements for Cisco 3825 and Cisco 3845 routers For a Cisco 3845 router the safety ground wire connection must be at the same potential as the 0 V return connection Table 2 DC Wiring Requirements for Cisco 3825 Routers Safety Ground Overcurrent DC Input DC Input Wire Size Wire Size Wire Terminal Lug Protection 24 36 VDC 12 A positive or AWG 14 2 0 mm AWG 14 2 0 mm Amp Tyco No 32957 20 A negative single or dual source minimum or equivalent 36 60 VDC 8 A positive or negative single or dual source 1 The input voltage tolerance limits for DC power are 18 and 72 VDC Table 3 DC Wiring Requirements for Cisco 3845 Routers DC Input Safety Ground Overcurrent DC Input Wire Size Wire Size Wire Terminal Lug Protection 24 36 V 19 A positive or negative AWG 12 AWG 12 3 0 mm Amp Tyco No 34852 30 A single or dual source 3 0 mm minimum equivalent 36 60 13 A positive or negative AWG 12 or 14 AWG 12 3 0 mm AWG 12 Amp Tyco 20 30 A single or dual source 3 0 or 2 0 mm minimum No 34852 or equivalent AWG 14 Amp Tyco No 32957 or equivalent 1 The input voltage tolerance limits for DC power are 18 and 72 VDC 01 5970 02 Connecting Cables to Cis
94. he plastic panel bezel on the front Always hold the router by the metal body Cisco 3800 series routers can be installed in 19 inch and 23 inch racks using the brackets supplied with the router These brackets are shown in Figure 1 and Figure 2 The left and right brackets are interchangeable Note Mounting the routers in a 23 inch rack requires a bracket adapter from the rack manufacturer Figure 1 Rack Mounting Brackets for Cisco 3825 Routers Bracket pair for 19 inch rack Bracket pair for 23 inch rack Installing Cisco 3800 Series Routers in an Equipment Rack 1 B 01 5969 01 Rack Mounting the Router Figure 2 Rack Mounting Brackets for Cisco 3845 Routers Bracket pair for 19 inch rack Bracket pair for 23 inch rack 117982 You can mount the router in the following ways Center mounting Brackets attached in the center of the router with either the front panel or the rear panel facing forward e Front mounting Brackets attached at the front of the router with the front panel facing forward e Rear mounting Brackets attached at the rear of the router with the rear panel facing forward Attaching Brackets to the Router for Rack Mounting Attach the mounting brackets to the router using a number 2 Phillips screwdriver to install the screws provided with the brackets Figure 3 through Figure 6 show bracket attachment locations using a Cisco 3845 router as an ex
95. his URL http www cisco com techsupport contacts Definitions of Service Request Severity To ensure that all service requests are reported in a standard format Cisco has established severity definitions Severity 1 S1 Your network is down or there is a critical impact to your business operations You and Cisco will commit all necessary resources around the clock to resolve the situation Severity 2 S2 Operation of an existing network is severely degraded or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products You and Cisco will commit full time resources during normal business hours to resolve the situation Severity 3 S3 Operational performance of your network is impaired but most business operations remain functional You and Cisco will commit resources during normal business hours to restore service to satisfactory levels Severity 4 S4 You require information or assistance with Cisco product capabilities installation or configuration There is little or no effect on your business operations Obtaining Additional Publications and Information Information about Cisco products technologies and network solutions is available from various online and printed sources e Cisco Marketplace provides a variety of Cisco books reference guides and logo merchandise Visit Cisco Marketplace the company store at this URL http www cisco com go marke
96. ing Internal Components in Cisco 3800 Series Routers Em OL 5975 04 AIM Installation and Removal Verifying AIM Installation Use the show diag 0 command to obtain hardware information about an installed AIM The following example shows the hardware revision and additional information about ATM AIM 0 Router show diag 0 ATM AIM 0 Applying the AIM Label Step 1 Step 2 The AIM is supplied with a two part adhesive label in the mounting kit or attached to the AIM card Use one part of the label to identify the AIM on the motherboard and apply the other part to the outside of the router Apply the labels as follows If the label is attached to the AIM card carefully tear off the label at the perforation If the label is in the mounting kit separate the two parts at the perforation and apply one part to the AIM card Position the other part of the label in a blank area on the rear panel of the router near an edge If no suitable space is available on the rear panel apply the label to the cover at the rear edge S Note Do not apply the AIM label to a blank cover plate to any removable network module or interface card or over any holes screws or existing labels 01 5975 04 Installing and Upgrading Internal Components in Cisco 3800 Series Routers H Installation and Removal Removing an AIM Step 1 Step 2 Step 3 If you need to remove an AIM follow this procedure You need a numbe
97. ing with Rear Panel Forward eral D r n g E ae DE oj xg M Eg l Left bracket x EC p go for 23 inch rack RN M Left bracket a ol ang for 19 inch rack O Right bracket for 19 inch rack Use six screws on each side Right bracket for 23 inch rack Installing the Router in a Rack A Warning To prevent bodily injury when mounting or servicing this unit in a rack you must take special precautions to ensure that the system remains stable The following guidelines are provided to ensure your safety This unit should be mounted at the bottom of the rack if it is the only unit in the rack When mounting this unit in a partially filled rack load the rack from the bottom to the top with the heaviest component at the bottom of the rack If the rack is provided with stabilizing devices install the stabilizers before mounting or servicing the unit in the rack Statement 1006 Installing Cisco 3800 Series Routers in an Equipment Rack 01 5969 01 HEN Grounding the Router Install the router in the rack using two screws for each side Rack mounting screws should be supplied with the rack they are not provided with the router AN Caution Be sure to leave space above and below each router in a rack to allow for cooling air circulation p Tip Start the lower pair of screws first Rest the brackets on the lower screws while you
98. is rated not greater than 120 VAC 45 A 240 VAC 30 A Statement 1005 The following warning applies to both AC power supplies and AC power supplies with IP phone power in the Cisco 3845 router A Warning This product relies on the building s installation for short circuit overcurrent protection Ensure that the protective device is rated not greater than 120 VAC 30 A 240 VAC 20 A Statement 1005 Connecting Routers to DC Power If your router has a DC input power supply follow the directions in this section for proper wiring If backup power is required see the Connecting Routers to Backup Power section on page 27 DC Wiring Requirements for Cisco 3800 Series Routers A Warning Use copper conductors only Statement 1025 A Warning This product requires short circuit overcurrent protection to be provided as part of the building installation Install only in accordance with national and local wiring regulations Statement 1045 Connecting Cables to Cisco 3800 Series Routers E OL 5970 02 A Power Connections The following warning applies to the Cisco 3825 router only Warning A This product relies on the building s installation for short circuit overcurrent protection Ensure that the protective device is rated not greater than 60 VDC 20 A Statement 1005 The following warning applies to the Cisco 3845 router only Warning This product relies on t
99. isco 3825 Rear Panel LEDs CONSOLE spp GE 1 0 HE E Figure 28 Cisco 3845 Front Panel LEDs age P SYS ACT SYS AUX SYS AUX PWR1 PWR1 PWR2 PWR2 117781 Troubleshooting Cisco 3800 Series Routers mm uri Figure 29 PVDM PVDM 2 PVDM 1 0 Cisco 3845 Router Rear Panel LEDs gt v SPD LNK Ju aS 4 SPD LNK C SFP BU GigE 0 0 Table 5 Cisco 3800 Series LED Indicators LED 3825 3845 Color and State Meaning SYS Front Front Off Router not receiving power Steady green Normal operation power up complete Blinking green Booting or in ROM monitor mode immediately after power up Amber Powered but malfunctioning ACT Front Front Off No packet activity Steady or Packets transmitted or received on any WAN or blinking green LAN port or router is monitoring internal activities power up completed SYS PWR Front Off Router not receiving power Steady green Normal operation immediately after power up RPS Front Off Connected to primary power system Steady green Connected to redundant power system SYSPWRI Front Off Router not receiving power power supply 1 not present or power up not compl
100. k Green Ethernet cable present link established GEI Speed Blinking green Blink frequency indicates port speed 1 blink per second 10 Mbps 2 blinks per second 100 Mbps 3 blinks per second 1000 Mbps Powering Up Cisco 3800 Series Routers 01 5971 01 HEN Power Up Procedure Verifying the Hardware Configuration To display and verify hardware features enter the following commands show version Displays the system hardware version the installed software version the names and sources of configuration files the boot images and the amount of installed DRAM NVRAM and flash memory show diag Lists and displays diagnostic information about the installed controllers interface processors and port adapters typical examples are network modules interface cards VICs WICs HWICs and advanced integration modules AIMs After your router is powered up you are ready to begin the initial software configuration For basic configuration procedures see Cisco 3800 Series Software Configuration Setting the Date and Time If the router has been exposed to nonoperating environmental conditions its internal real time clock RTC may not display the correct date and time To set the RTC manually use one of the forms of the calendar set command in EXEC mode calendar set hh mm ss day month year calendar set hh mm ss month day year Syntax Description _ hh mm ss Current time in hours using 24 hour notation minu
101. l circuitry and be familiar with standard practices for preventing accidents Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device Statement 1071 SAVE THESE INSTRUCTIONS BELANGRIJKE VEILIGHEIDSINSTRUCTIES Dit waarschuwingssymbool betekent gevaar U verkeert in een situatie die lichamelijk letsel kan veroorzaken Voordat u aan enige apparatuur gaat werken dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico s en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd wilt raadplegen BEWAAR DEZE INSTRUCTIES Varoitus TARKEITA TURVALLISUUSOHJEITA Tama varoitusmerkki merkitsee vaaraa Tilanne voi aiheuttaa ruumiillisia vammoja Ennen kuin k sittelet laitteistoa huomioi s hk piirien k sittelemiseen liittyvat riskit ja tutustu onnettomuuksien yleisiin Turvallisuusvaroitusten k nn kset l ytyv t laitteen mukana toimitettujen k nnettyjen turvallisuusvaroitusten joukosta varoitusten lopussa n kyvien lausuntonumeroiden avulla S ILYT N M OHJEET 01 5965 01 Introduction to Hardware Documentation Safety Warnings Attention IMPORTANTES INFORMATIONS DE SECURITE Ce symbole d avertissement indi
102. ler der fulgte med denne enhed GEM DISSE ANVISNINGER Glo latis eal e a JB a pa giy AB Li 140 392 9 105 Calgon 61 2989 Cile loe Yl ale gle 059 oa Jal ial QE alia ela ados JS 18 age ot Gli ad Yl teary Introduction to Hardware Documentation 01 5965 01 Upozorenje Upozorn ni NINTR Opomena Safety Warnings VAZNE SIGURNOSNE NAPOMENE Ovaj simbol upozorenja predstavlja opasnost Nalazite se situaciji koja moze prouzroCiti tjelesne ozljede Prije rada s bilo kojim uredajem morate razumjeti opasnosti vezane uz elektri ne sklopove te biti upoznati sa standardnim na inima izbjegavanja nesre a U prevedenim sigurnosnim upozorenjima prilo enima uz ure aj mo ete prema broju koji se nalazi uz pojedino upozorenje prona i i njegov prijevod SA UVAJTE OVE UPUTE D LE IT BEZPE NOSTN POKYNY Tento upozor uj c symbol ozna uje nebezpe Jste v situaci kter by mohla zp sobit nebezpe razu P ed prac na jak mkoliv vybaven si uv domte nebezpe souvisej c s elektrick mi obvody a seznamte se se standardn mi opat en mi pro p edch zen raz m Podle sla na konci ka d ho upozorn n vyhledejte jeho p eklad v p elo en ch
103. m temperature does not exceed 40 degrees C and that airflow to the router is not blocked See the Site Environment section on page 4 and the Equipment Racks section on page 5 of Preinstallation Requirements and Planning for Cisco 3800 Series Routers If this condition persists the power supply thermal monitor automatically shuts down the router Call your Cisco technical support representative for help if necessary Troubleshooting Cisco 3800 Series Routers 01 5972 01 Error Messages Error Message Fan 1 2 3 had a rotation error reported Explanation The specified fan is not rotating at the desired speed Recommended Action If this error is detected the router system software automatically increases the fan speed to high If the rotation error disappears fan speed is kept at high If this error appears repeatedly there is something wrong with the fan The error will reappear until action is taken Error Message Voltage 1 2 3 4 3300 mv 5150 mv 2500 mv 1200 mv has exceeded recommended operating limits Explanation One of the internal voltage outputs is outside its operating limits Recommended Action System failure See the Obtaining Technical Assistance section on page 12 of Introduction to Cisco 3800 Series Routers Hardware Documentation for information about customer service Cisco 3845 Router Error Messages The Cisco 3845 router supports two internal power supplies and returns the following err
104. n projects from the panel push it in until it clicks Insert the CompactFlash card into the slot until it is fully seated The ejector button should remain flush with the panel If the ejector button projects from the panel after you insert the CompactFlash card remove the card press the ejector button until it clicks and reinsert the card Caution To prevent damage to the ejector mechanism the ejector bottom must remain fully seated when not being used to eject a CompactFlash card 01 5976 01 Installing CompactFlash Memory Cards in Cisco 3800 Series Routers installing CompactFlash Memory Cards Using the Compact Flash Guard The Compact Flash guard CF guard provides protection for the compact flash memory slot Note A small flat head screwdriver is required to attach the CF guard To install the CF guard follow these steps Step 1 Unpack the CF guard 158076 Step2 Slip the CF guard flap into the notch in the CompactFlash memory slot Step3 Screw the CF guard into the screw hole Installing CompactFlash Memory Cards in Cisco 3800 Series Routers 76 B 01 5976 01 Cisco SYSTEMS Installing and Upgrading Internal Components in Cisco 3800 Series Routers This document describes how to install or upgrade components located inside Cisco 3800 series integrated services routers e SDRAM DIMM memory modules e Advanced integration modules AIMs
105. nd Figure 21 illustrate this connection Use a flat blade screwdriver to pry off the door over the RPS connector before connecting the cable See the Cisco RPS 675 Hardware Installation Guide for complete RPS power connection instructions Caution Before connecting the RPS to the router make sure that either the RPS is in standby mode or the RPS AC power is disconnected Connecting the RPS to AC power automatically places the RPS in active mode 01 5970 02 Connecting Cables to Cisco 3800 Series Routers ag Connecting WAN LAN and Voice Cables Figure 20 RPS Connector on Cisco 3825 Router 121273 RPS connector Figure 21 Connecting RPS to Cisco 3825 Router 121292 Connecting WAN LAN and Voice Cables This section describes how to connect WAN LAN and voice interface cables to your Cisco 3800 series integrated services router One Ethernet cable is provided with the router for a Gigabit Ethernet connection These ports use Category 5 5e or 6 UTP 1000BASE T cable Additional cables and transceivers can be ordered from Cisco For ordering information see the Cisco Product Catalog at http www cisco com en US partner products index html Connect each WAN LAN or voice cable to the appropriate connector on the router or on a network module or interface card following these precautions e Position the cables carefully so that they do not put strain on the connectors Organize cables in bundles so
106. ne extended single wide network module The upper network module slot of the Cisco 3825 router labeled 2 on the rear panel can hold any of the following sizes of network modules One single wide network module One extended single wide network module One double wide network module e One extended double wide network module The Cisco 3845 router provides four slots for network modules labeled 1 2 3 and 4 on the rear panel Each slot can hold either of the following sizes of network modules One single wide network module One extended single wide network module Slots 1 and 2 can also be combined to hold either of the following sizes of network modules One double wide network module e One extended double wide network module Slots 3 and 4 can be combined in the same way to hold one double wide or extended double wide network module OL 5966 01 Overview of Cisco 3800 Series Routers Bn Module and Interface Card Capacity S Note S The terms single wide extended single wide double wide and extended double wide refer to the physical size of a network module Enhanced network modules offer additional functionality this functionality is not directly related to the module s size Note The Cisco 3825 router supports one high density analog digital extension module for voice and fax The Cisco 3845 module supports two of these modules Certain network module configurations require the inst
107. net Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries AII other trademarks mentioned in this document or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0612R Copyright 2004 Cisco Systems Inc All rights reserved Introduction to Hardware Documentation a OL 5965 01 Overview of Cisco 3800 Series Routers Cisco 3800 series integrated services routers are part of a new generation of routers that incorporate high performance integrated data voice video and virtual private network VPN capability including hardware based VPN encryption acceleration in a modular design that provides the flexibility to configure your router according to your needs These routers provide built in Gigabit Ethernet LAN interface ports and you can add a wide variety of LAN and WAN ports with interchangeable network modules and interface cards Cisco 3800 series routers are designed for branch office installations that need integrated low density switching security voice IP telephony video content networking and concurrent applications This document describes the features and specifications of Cisco 3800 series routers and includes the following sections e Router Descriptions page 1 e Product Identification page 5 Built In Ports pag
108. nt representative by calling Cisco Systems Corporate Headquarters California USA at 408 526 7208 or elsewhere in North America by calling 800 553 NETS 6387 01 5965 01 Introduction to Hardware Documentation H Documentation Feedback Documentation Feedback You can send comments about technical documentation to bug doc cisco com You can submit comments by using the response card if present behind the front cover of your document or by writing to the following address Cisco Systems Attn Customer Document Ordering 170 West Tasman Drive San Jose CA 95134 9883 We appreciate your comments Obtaining Technical Assistance For all customers partners resellers and distributors who hold valid Cisco service contracts Cisco Technical Support provides 24 hour a day award winning technical assistance The Cisco Technical Support Website on Cisco com features extensive online support resources In addition Cisco Technical Assistance Center TAC engineers provide telephone support If you do not hold a valid Cisco service contract contact your reseller Cisco Technical Support Website The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies The website is available 24 hours a day 365 days a year at this URL http www cisco com techsupport Access to all tools on the Cisco Technical Support Website requi
109. nts in Cisco 3800 Series Routers If this condition persists the power supply thermal monitor automatically shuts down the router Call your Cisco technical support representative for help if necessary Error Message System detected SYS PS 1 2 fan fail condition Explanation The fan on the indicated power supply has failed Recommended Action Replace the power supply See Installing and Upgrading Internal Components in Cisco 3800 Series Routers Error Message There is more than one failure with power system 1 2 or this power system has been turned off Explanation Multiple failures have occurred in the indicated power supply This message can also appear if you have installed two power supplies in a Cisco 3845 router but only one is powered on Recommended Action If the power supply is turned off turn it on If it has failed replace it See Installing and Upgrading Internal Components in Cisco 3800 Series Routers Jumper Settings If a ROM monitor failure occurs you may need to change a jumper setting on the motherboard so the router can boot for troubleshooting Procedures for accessing the motherboard are described and jumper locations are shown in Installing and Upgrading Internal Components in Cisco 3800 Series Routers You may need to set one of the following jumpers DUART DFLT Sets the console connection data rate to 9600 regardless of user configuration Change this setting if the console displays g
110. o The Cisco Limited Warranty and Software License page from the Information Packet appears d Read the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PDF Note You must have Adobe Acrobat Reader to view and print PDF files You can download the reader from Adobe s website http www adobe com 3 To read translated and localized warranty information about your product follow these steps a Enter this part number in the Warranty Document Number field 78 5236 01C0 b Select the language in which you would like to read the document Click Go The Cisco warranty page appears d Review the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PDF You can also contact the Cisco service and support website for assistance http www cisco com public Support_root shtml Duration of Hardware Warranty Ninety 90 days Replacement Repair or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten 10 working days after receipt of a Return Materials Authorization RMA request Actual delivery times can vary depending on the customer location Cisco reserves the right to refund the purchase price as its exclusive warranty remedy Introduction to Hardware Documentation 1 B OL 5965 01 Obtaining Documentation
111. ollowing sections e Safety Warnings page 78 Corporate Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA Copyright 2004 2005 Cisco Systems Inc All rights reserved safety Warnings e Safety with Electricity page 79 Removing the Cover from a Cisco 3825 Router page 80 e Removing the Power Supply Assembly from a Cisco 3825 Router page 81 e Removing the Plug In Motherboard from a Cisco 3845 Router page 82 Component Locations on the Motherboard page 83 e SDRAM DIMM Removal and Installation page 85 e AIM Installation and Removal page 88 PVDM Installation and Removal page 96 Installing a Power Supply in a Cisco 3825 Router page 98 e Reinstalling the Cover on a Cisco 3825 Router page 105 Installing or Replacing the Plug In Motherboard in a Cisco 3845 Router page 105 e Removing and Installing the Fan Tray and Power Supplies in a Cisco 3845 Router page 106 Before you perform any of these procedures disconnect the power and remove the cover as described in the Safety with Electricity section on page 79 Safety Warnings A Warning A During this procedure wear grounding wrist straps to avoid ESD damage to the card Do not directly touch the backplane with your hand or any metal tool or you could shock yourself Statement 93 Warning A Only trained and qualified personnel should be allowed to install replace or service this equipment
112. onnecting Routers to AC Power page 20 e Connecting Routers to DC Power page 20 e Connecting Routers to Backup Power page 27 Warning Read the installation instructions before connecting the system to the power source Statement 1004 S Note The installation must comply with all required electrical codes applicable at the installation site 01 5970 02 Connecting Cables to Cisco 3800 Series Routers H Power Connections Connecting Routers to AC Power If your router uses AC power connect it toa 15 A 120 VAC or 10 A 240 VAC circuit with overcurrent protection If backup power is required see the Connecting Routers to Backup Power section on page 27 D Note The input voltage tolerance limits for AC power are 85 and 264 VAC A Warning connected units must have a permanent ground connection in addition to the power cable ground wire NEBS compliant grounding satisfies this requirement Statement 284 A Warning This product requires short circuit overcurrent protection to be provided as part of the building installation Install only in accordance with national and local wiring regulations Statement 1045 The following warning applies to both AC power supplies and AC power supplies with IP phone power in the Cisco 3825 router A Warning This product relies on the building s installation for short circuit overcurrent protection Ensure that the protective device
113. or additional features AIMs plug into a connector on the motherboard and require no external interfaces or connections Each AIM sold as a spare is supplied with a label that identifies its type Cisco 3800 series routers have two AIM connectors labeled AIMO and AIMI See Figure 51 and Figure 52 for AIM connector locations Table 7 lists the AIMs supported on Cisco 3800 series routers Table 7 AIMs Supported on Cisco 3800 Routers Cisco Part Number Type AIM ATM ATM ATM COMPR4 Compression AIM CUE Unity Express AIM VPN EPH PLUS Cisco 3825 router only DES 3DES AES VPN encryption compression AIM VPN HPH PLUS Cisco 3845 router only DES 3DES AES VPN encryption compression Accessory Kits The mounting hardware required to install an AIM in a Cisco 3800 series router consists of two machine thread metal standoffs two machine thread metal screws and one plastic standoff with a snap fit on both ends Some AIMs are shipped with different accessory kits or more than one accessory kit If necessary use the plastic standoff with a snap fit on both ends from one kit and the machine thread metal standoffs and machine thread metal screws from a different kit Installing an AIM The following procedure requires 1 4 inch nut driver and a number 1 Phillips screwdriver AN Caution When you remove or install an AIM always wear an ESD preventive wrist strap and ensure that it makes good contact with your skin Conn
114. or messages for them Error Message System detected SYS PS 1 2 input voltage fail condition Explanation Power to the indicated power supply has failed Recommended Action Check the input power source and power cable Error Message System detected SYS PS 1 2 output voltage fail condition Explanation The indicated power supply has failed Recommended Action Replace the power supply See Installing and Upgrading Internal Components in Cisco 3800 Series Routers Error Message System detected AUX 48V PS 1 2 fail condition Explanation The indicated AC power supply with IP phone power output has failed Recommended Action Replace the power supply See Installing and Upgrading Internal Components in Cisco 3800 Series Routers Troubleshooting Cisco 3800 Series Routers 01 5972 01 EA Jumper Settings ErrorMessage System detected thermal warning on SYS PS 1 2 System is close to auto shutdown limit Explanation The power supply is operating at an abnormally high temperature Recommended Action Make sure that the ambient room temperature does not exceed 40 degrees C and that air flow to the router is not blocked See the Site Environment section on page 4 and the Equipment Racks section on page 5 of Preinstallation Requirements and Planning for Cisco 3800 Series Routers The power supply fan may have failed or be about to fail Replace the power supply See Installing and Upgrading Internal Compone
115. orts of IP phone 100 240 VAC 8 A 48 VDC 360 W power output DC input without IP phone power 24 60 VDC 12 A None output Cisco Redundant Power System 100 VAC 10 If supported by router power supply 240 VAC Cisco 3845 AC input without IP phone power 100 240 VAC 5 None output AC input with 48 ports of IP phone 100 240 VAC 48 VDC 360 W power output DC input without IP phone power 24 60 VDC 19 None output Second internal power supply Any option above Overview of Cisco 3800 Series Routers 01 5966 01 LED Indicators LED Indicators LEDs can help you monitor your router s performance and operation by providing power activity and status information For an explanation of LED activity during power up see the Verifying LED Indications section on page 34 of Powering Up Cisco 3800 Series Routers To use LEDs for troubleshooting see Table 1 in Troubleshooting Cisco 3800 Series Routers For descriptions of LEDs on network modules or interface cards see the Cisco Network Modules Hardware Installation Guide and the Cisco Interface Cards Installation Guide Ventilation Three internal multispeed fans cool the routers controlled by a temperature sensor At ambient temperatures below 40 degrees C they operate at low speed to conserve power and reduce noise At 40 degrees C or above they operate at high speed The power supply has its own integrated fan Note On the Ci
116. otch on the mating edge to prevent incorrect insertion Figure 64 shows the polarization notch on a PVDM Installing and Upgrading Internal Components in Cisco 3800 Series Routers mm OL 5975 04 PVDM Installation and Removal Figure 64 PVDM Polarization Notch O O 103363 U0 00 00000 oO OOOO OO OOOO OOOO Polarization notch T Alignment holes Installing a PVDM lt To install PVDM follow these steps Note Step 1 Step 2 Step 3 Install PVDMs beginning with the PVDM 0 connector Locate the PVDM connector on the motherboard See Figure 51 and Figure 52 for PVDM connector locations Orient the PVDM so that the polarization notch lines up with the key on the connector See Figure 64 Hold the PVDM at an angle and insert it carefully into the PVDM connector Tilt the PVDM up to the vertical position so that the clips snap into place at both ends See Figure 65 Figure 65 Installing a PVDM 103469 1 Tilt PVDM up to vertical 2 Clips snap into place 01 5975 04 Installing and Upgrading Internal Components in Cisco 3800 Series Routers H installing Power Supply in a Cisco 3825 Router Removing a PVDM Step 1 Step 2 To remove a PVDM from the motherboard follow these steps Pull the PVDM retaining clips away from the PVDM at both ends and then tilt the until it can be removed from the connector See Figure 66 Figur
117. ouble wide HWIC The maximum capacity of Cisco 3800 series routers for interface cards inserted directly into the chassis is four WICs VICs VWICs or HWICs or two double wide HWICs Caution Cisco 3800 series routers do not support OIR hot swap of interface cards inserted directly into router slots You must turn off the router before installing or removing an interface card Overview of Cisco 3800 Series Routers 01 5966 01 Port Numbering Certain interface card configurations require the installation or removal of a slot divider in the router s interface card slot All slots must be covered by interface cards or blank faceplates for cooling electromagnetic interference EMI reduction and safety Procedures for installing interface cards slot dividers and blank faceplates are described in Installing Interface Cards in Cisco 3800 Series Routers and the Cisco Interface Cards Installation Guide AIMS and PVDMs Advanced integration modules AIMs and packet voice data modules PV DMs install into connectors on the router motherboard AIMs provide hardware based support for additional features PVDMs are digital signal processor DSP SIMMs that provide voice support The Cisco 3825 router and the Cisco 3845 router can each accommodate two AIMs and four PVDMs Installation replacement and removal of AIMs and PVDMs require opening the cover of the Cisco 3825 router or removing the motherboard of the Ci
118. presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento CONSERVARE QUESTE ISTRUZIONI Advarsel VIKTIGE SIKKERHETSINSTRUKSJONER Dette advarselssymbolet betyr fare Du er i en situasjon som kan fore til skade pa person Fer du begynner arbeide med noe av utstyret ma du vere oppmerksom pa farene forbundet med elektriske kretser og kjenne til standardprosedyrer for forhindre ulykker Bruk nummeret i slutten av hver advarsel for finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten TA VARE P DISSE INSTRUKSJONENE Aviso INSTRUGOES IMPORTANTES DE SEGURANCA Este s mbolo de aviso significa perigo Voc est em uma situac o que poder ser causadora de les es corporais Antes de iniciar a utilizac o de qualquer equipamento tenha conhecimento dos perigos envolvidos no manuseio de circuitos el tricos e familiarize se com as pr ticas habituais de prevenc o de acidentes Utilize o nimero da instruc o fornecido ao final de cada aviso para localizar sua traduc o nos avisos de seguranca traduzidos que acompanham este dispositivo GUARDE ESTAS INSTRU ES Introduction to Hardware Documentation Safety Warnings jAdvertencia INSTRUCCIONES IMPORTANTES DE SEGURIDAD Este simbolo de aviso indica peligro Existe riesgo para su integridad fisica Antes de manipular cualquier equipo considere los riesgos de la corriente el ctrica
119. que un danger Vous vous trouvez dans une situation pouvant entrainer des blessures ou des dommages corporels Avant de travailler sur un quipement soyez conscient des dangers li s aux circuits lectriques et familiarisez vous avec les proc dures couramment utilis es pour viter les accidents Pour prendre connaissance des traductions des avertissements figurant dans les consignes de s curit traduites qui accompagnent cet appareil r f rez vous au num ro de l instruction situ la fin de chaque avertissement CONSERVEZ CES INFORMATIONS Warnung WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr Sie befinden sich in einer Situation die zu Verletzungen f hren kann Machen Sie sich vor der Arbeit mit Ger ten mit den Gefahren elektrischer Schaltungen und den blichen Verfahren zur Vorbeugung vor Unf llen vertraut Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen bersetzung in den bersetzten Sicherheitshinweisen die zusammen mit diesem ausgeliefert wurden BEWAHREN SIE DIESE HINWEISE GUT AUF Avvertenza IMPORTANTI ISTRUZIONI SULLA SICUREZZA Questo simbolo di avvertenza indica un pericolo La situazione potrebbe causare infortuni alle persone Prima di intervenire su qualsiasi apparecchiatura occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti Utilizzare il numero di istruzione
120. r See Figure 40 and Figure 41 When the slot divider is fully seated its outer end is flush with the router s rear panel Installing Interface Cards in Cisco 3800 Series Routers a 01 5974 01 Installing and Removing Slot Dividers Figure 40 Inserting Slot Divider into HWIC Slot Cisco 3845 Router 1 Slot divider 3 Screw hole 2 Screw tab Track 01 5974 01 Installing Interface Cards in Cisco 3800 Series Routers H installing and Removing Slot Dividers Figure 41 Inserting Slot Divider into HWIC Slot Cisco 3845 Router Detail 121201 Step2 Pull gently on the slot divider to check that it is seated securely Removing Slot Dividers from HWIC Slots lt Note The HWIC slots on both sides of slot divider must be empty before you remove the slot divider To remove slot dividers from HWIC slots follow these steps Step 1 For a Cisco 3825 router reach into the HWIC slot and squeeze the two halves of the slot divider together Step 1 For a Cisco 3845 router loosen the screw Tip Do not remove the screw from the slot divider Step2 Pull the slot divider straight out of the HWIC slot Installing Interface Cards in Cisco 3800 Series Routers 01 5974 01 Installing Blank Faceplates over Empty HWIC Slots Tip Save the slot divider for future use Installing Blank Faceplates over Empty HWIC Slots A All interface
121. r 2 Phillips screwdriver Locate the AIM to be removed Use a number 2 Phillips screwdriver to remove the two screws from the AIM as shown in Figure 61 Figure 61 Removing Screws from an AIM e Carefully lift the AIM from the connector and the plastic standoff Keep the AIM parallel with the motherboard to prevent damage to the connector and plastic standoff Place the AIM in an antistatic bag to protect it from ESD damage To install an SDRAM DIMM continue with the SDRAM DIMM Removal and Installation procedure on page 85 To install a PVDM continue with the PVDM Installation and Removal procedure on page 96 If you are finished installing components continue with the Reinstalling the Power Supply Assembly in a Cisco 3825 Router procedure on page 105 or the Installing or Replacing the Plug In Motherboard in a Cisco 3845 Router procedure on page 105 Installing and Upgrading Internal Components in Cisco 3800 Series Routers lt a OL 5975 04 AIM Installation and Removal Installing a CompactFlash Memory Card on the AIM wy Complete the procedure below for installing a CompactFlash memory card mounted on the AIM Note Step 1 Step 2 Step 3 Step 4 Step 5 Not all AIMs require installation of a CompactFlash memory card Locate the CompactFlash memory card on the AIM See Figure 62 Insert the connector end of the CompactFlash memory card into the connector until the card is sea
122. rdless of whether power to the unit is OFF or ON To avoid electric shock use caution when working near WAN ports When detaching cables detach the end away from the unit first Statement 1026 A Warning To prevent personal injury or damage to the chassis never attempt to lift or tilt the chassis using the handles on modules such as power supplies fans or cards these types of handles are not designed to support the weight of the unit Statement 1032 Safety with Electricity When working on equipment that is powered by electricity follow these guidelines Locate the emergency power off switch in the room in which you are working Then if an electrical accident occurs you can quickly shut the power off Before working on the router turn off the power and unplug the power cord Disconnect all power before doing the following Installing or removing a router chassis Working near power supplies Do not work alone if potentially hazardous conditions exist Never assume that power is disconnected from a circuit Always check Look carefully for possible hazards in your work area such as moist floors ungrounded power extension cables and missing safety grounds If an electrical accident occurs proceed as follows Use caution do not become a victim yourself Turn off power to the router If possible send another person to get medical aid Otherwise determine the condition of the victim and then call for help
123. rent 24 60 VDC positive or negative autoranging 12 A at 24 5 at 60 V 50 A maximum lt 10 ms Power dissipation maximum AC without IP phone support AC with IP phone support System only IP phones DC 300 W 1025 BTU hr 370 W 1260 BTU hr 360 W 1230 BTU hr 325 W 1110 BTU hr Console and auxiliary ports RJ 45 connector Operating temperature 32 to 104 F 0 to 40 C Nonoperating temperature 40 to 185 F 40 to 85 C Operating humidity 5 95 noncondensing Operating altitude Up to 6 500 ft 2 000 m derate temperature 1 C per 1 000 ft Noise level 50 dBA typical 53 dBA maximum Regulatory compliance FCC Part 15 Class A For additional compliance information see the Cisco 2800 Series and Cisco 3800 Series Integrated Services Routers Regulatory Compliance and Safety Information document that accompanied the router Safety compliance UL 60950 CAN CSA C22 2 No 60950 00 EN 60950 AS NZS 3260 OL 5966 01 Overview of Cisco 3800 Series Routers m Technical Specifications Table 3 Cisco 3845 Router Specifications Specification Value Dimensions H x W x D 5 25 x 17 25 x 16 0 in 13 3 x 43 8 x 40 6 cm 3 rack unit height Weight minimum 45 Ib 20 AC input power e Input voltage 100 240 VAC autoranging e Frequency 47 63 Hz e Input current 4 A 8 A for IP phone support at 110 V 2 A 4
124. res a Cisco com user ID and password If you have a valid service contract but do not have a user ID or password you can register at this URL http tools cisco com RPF register register do Submitting a Service Request Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information After you describe your situation the TAC Service Request Tool automatically provides recommended solutions If your issue is not resolved using the recommended resources your service request will be assigned to a Cisco TAC engineer The TAC Service Request Tool is located at this URL http www cisco com techsupport servicerequest For S1 or S2 service requests or if you do not have Internet access contact the Cisco TAC by telephone S1 or 52 service requests are those in which your production network is down or severely degraded Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly Introduction to Hardware Documentation OL 5965 01 Obtaining Additional Publications and Information To open a service request by telephone use one of the following numbers Asia Pacific 61 2 8446 7411 Australia 1 800 805 227 EMEA 32 2 704 55 55 USA 1 800 553 2447 For a complete list of Cisco TAC contacts go to t
125. rmation about customer service see the Obtaining Technical Assistance section on page 12 of Introduction to Cisco 3800 Series Routers Hardware Documentation For warranty information see the Cisco 90 Day Limited Hardware Warranty Terms section on page 10 of Introduction to Cisco 3800 Series Routers Hardware Documentation Troubleshooting Cisco 3800 Series Routers Er 01 5972 01 LEDs Router powers on and boots only when a particular cable is disconnected There may be a problem with the module interface card or cable For information about customer Service see the Obtaining Technical Assistance section on page 12 of Introduction to Cisco 3800 Series Routers Hardware Documentation For warranty information see the Cisco 90 Day Limited Hardware Warranty Terms section on page 10 of Introduction to Cisco 3800 Series Routers Hardware Documentation LEDs LEDs enable you to determine router performance and operation Figure 26 and Figure 27 show the LEDs on the Cisco 3825 router Figure 28 and Figure 29 show the LEDs on the Cisco 3845 router Each power supply in a Cisco 3845 router also has its own LED For an explanation of these LEDs see Table 5 Figure 26 Cisco 3825 Front Panel LEDs SYS AUX SYS ACT PWR RPS PWR PVDM1 PVDM2 PVDM3 o o o o o Troubleshooting Cisco 3800 Series Routers 01 5972 01 LEDs Figure 27 C
126. rts 2 Console and auxiliary ports 9 Slot for optional SFP module 3 HWIC slot 3 10 Network module slot 4 4 HWIC slot 2 11 Network module slot 2 5 HWIC slot 1 12 Network module slot 3 6 LED indicators 13 Network module slot 1 7 slot 0 14 Screw holes for grounding lug Product Identification The serial number for Cisco 3800 series routers is located near the right edge of the rear panel Figure 9 shows the location on Cisco 3825 routers Figure 10 shows the location on Cisco 3845 routers Figure 9 Cisco 3825 Router Serial Number Location mannnnanan sis isis sisis isa s 121294 781 00282 01 CO SN XXXNNNNXXXX Overview of Cisco 3800 Series Routers 01 5966 01 Built In Ports Figure 10 Cisco 3845 Router Serial Number Location 22 288 868 2
127. s lt Note network module slot must be empty before you install a slot adapter To install a slot adapter follow these steps You need a number 2 Phillips screwdriver Step 1 Orient the slot adapter for insertion with the captive thumbscrew at the right side Step2 Insert the slot adapter into the far right edge of the network module slot Step3 Guide the triangular end of the slot adapter into the rectangular hole at the back of the slot and align the captive thumbscrew with the threaded hole in the chassis slot divider or adjacent slot adapter Note You may be fastening the slot adapter to the router chassis to another slot adapter or to a slot divider depending on its installation location Step4 Use the number 2 Phillips screwdriver to tighten the thumbscrew Installing Network Modules in Cisco 3800 Series Routers 01 5973 01 installing Blank Faceplates Removing Slot Adapters To remove a slot adapter use number 2 Phillips screwdriver to loosen the captive thumbscrew Pull the slot adapter straight out of the slot Tip Save the slot adapter for future use Installing Blank Faceplates A All network module slots must be covered by network module faceplates blank faceplates or slot adapters for cooling electromagnetic interference EMI reduction and safety The network module hardware kit for Cisco 3800 series routers contains four blank faceplates Each blank f
128. sco 3825 router when the router is installed with Inline Power ILP power supply the internal multispeed fans will operate at high speed only To verify the fan speed use the show environment command Real Time Clock and Battery An internal real time clock RTC with battery backup allows the routers to check the validity of the certification authority CA certificate The RTC is accurate under the operating environmental conditions specified for the router The clock and battery are permanently installed Under the specified operating environmental conditions the battery lasts the life of the router and does not need to be replaced Technical Specifications Table 2 and Table 3 list Cisco 3800 series system specifications Table 2 Cisco 3825 Router Specifications Specification Value Dimensions H x W x D 3 5 x 17 1 x 14 7 in 8 9 x 43 4 x 37 3 cm 2 rack unit height Weight minimum 23 lb 10 5 kg Overview of Cisco 3800 Series Routers 01 5966 01 Technical Specifications Table 2 Cisco 3825 Router Specifications continued Specification Value AC input power e Input voltage e Frequency e Input current Inrush surge current 100 240 VAC autoranging 47 63 Hz 3 A 8 A for IP phone support at 110 V 2 A 4A for IP phone support at 230 V 50 A maximum one cycle 48 IP phone power included DC input power Input voltage e Input current e Inrush surge cur
129. sco 3845 router For more information see Installing and Upgrading Internal Components in Cisco 3800 Series Routers Port Numbering Each built in network port on a Cisco 3800 series router and each port or interface on a network module or interface card is identified in Cisco IOS software by an interface type and a number or series of numbers separated by forward slashes Port numbers for Cisco 3800 series routers follow the rules in this section Note Built In Ports Port numbering conventions differ for different router series For routers that are not part of the Cisco 3800 series consult your router documentation for port numbering information Cisco 3800 series routers have two Gigabit Ethernet ports built into the router s rear panel labeled 0 0 and 0 1 These numbers are used with the interface type keyword gigabitethernet to identify the ports in Cisco IOS commands gigabitethernet 0 0 and gigabitethernet 0 1 Note If an optional SFP module is installed and selected it is assigned gigabitethernet 0 0 Network Module Ports Ports on network modules inserted into a router slot are numbered s ot port where slot is the slot number in the router and port is the port number in the network module For example port 1 of a Fast Ethernet network module inserted into router slot 2 would be identified as fastethernet 2 1 The Cisco 3825 router has two slots for network modules The lower slot is number
130. sed shutdowns If you are experiencing shutdowns or an unusually high number of errors with your existing equipment these precautions may help you isolate the cause of the failures and prevent future problems Preinstallation Requirements and Planning for Cisco 3800 Series Routers OL 5967 01 General Site Requirements Site Configuration The following precautions help you plan the operating environment for your router and help avoid environmentally caused equipment failures Ensure that the room where your router operates has adequate circulation Electrical equipment generates heat Without adequate circulation ambient air temperature may not cool equipment to acceptable operating temperatures Always follow ESD prevention procedures described in the Preventing Electrostatic Discharge Damage section on page 3 to avoid damage to equipment Damage from static discharge can cause immediate or intermittent equipment failure Ensure that the router cover or motherboard tray and module rear panels are secure All empty network module slots interface card slots and power supply bays must have filler panels installed The router is designed to allow cooling air to flow within it through specially designed cooling slots A router with uncovered openings creates leaks that may interrupt and reduce the flow of air across internal components Equipment Racks You can install Cisco 3800 series routers in a 19 inch rack or in
131. stallation progress Make a copy of the installation checklist and insert it into the site log Make an entry as each procedure is completed Upgrade and maintenance procedures Use the site log as a record of ongoing router maintenance and expansion history such as the following events Installation of network modules Removal or replacement of network modules Other upgrades Configuration changes Maintenance schedules and requirements Maintenance procedures performed Intermittent problems Comments and notes Inspecting the Router Do not unpack the router until you are ready to install it If the final installation site will not be ready for some time keep the router in its shipping container to prevent accidental damage The router cables publications and any optional equipment you ordered may be shipped in more than one container When you unpack the containers check the packing list to ensure that you received all the following items Router 6 ft 1 8 m AC power cord for AC powered routers Ethernet cable for Gigabit Ethernet interface One pair of rack mount brackets for a 19 inch rack with screws to attach the brackets to the router NEBS compliant two hole barrel grounding lug and two mounting screws Cable management bracket Cisco 3825 router only RJ 45 to DB 9 adapter cable for console port RJ 45 to DB 25 adapter cable for auxiliary port Any optional equipment that you ordered Cisco produ
132. t the internal power cables to the connectors on the power supply AC power supplies without IP phone power support have one connector as seen in Figure 68 DC power supplies have two connectors as seen in Figure 70 AC power supplies with IP phone power support have three connectors as seen in Figure 72 Continue with the Reinstalling the Cover on a Cisco 3825 Router procedure on page 105 Reinstalling the Cover on a Cisco 3825 Router Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 To reinstall the router cover follow these steps You need a number 1 Phillips screwdriver Place the router on a flat surface with the front panel facing you Place the cover on the base with about 1 inch 25 mm of clearance between the cover and the rear panel Slide the cover back onto the base making sure that the hook at the rear edge of the cover near the left side fits underneath the card cage on the rear panel of the router Reinstall the three screws on the top of the cover and the three screws on each side Reinstall the router in the rack Reconnect power and network interface cables See the Connecting Cables to Cisco 3800 Series Routers section for detailed information Power on the router See the Powering Up Cisco 3800 Series Routers section for detailed information Installing or Replacing the Plug In Motherboard in a Cisco 3845 Router Step 1 Step 2 To reinstall a plug in motherboard in a Cisco 3845 router
133. ted in the connector See Figure 62 and Figure 63 Reinstall the AIM as described in AIM Installation and Removal section on page 88 Reinstall the chassis cover as described in the Reinstalling the Cover on a Cisco 3825 Router section on page 105 and Installing or Replacing the Plug In Motherboard in a Cisco 3845 Router section on page 105 Refer to the Verifying AIM Installation section on page 93 Figure 62 CompactFlash Memory Card Location on the AIM 120375 01 5975 04 Installing and Upgrading Internal Components in Cisco 3800 Series Routers PVDM Installation and Removal Figure 63 CompactFlash Memory Card Installation on the AIM PVDM Installation and Removal Cisco 3800 series routers hold up to four Cisco packet voice data modules version II PVDM II to support enhanced versions of digital signal processors DSPs A Caution When you remove or install PVDMs always wear an ESD preventive wrist strap and ensure that it makes good contact with your skin Connect the equipment end of the wrist strap to the metal part of the router A Caution Handle PVDMs by the edges only PVDMs are ESD sensitive components and can be damaged by mishandling PVDM Location and Orientation The four PVDM connectors are located on the motherboard and are identified PVDMO PVDMI PVDM2 and PVDM3 See Figure 51 and Figure 52 for PVDM locations PVDMs have a polarization n
134. tes and seconds day Current day by date in the month month Current month by name year Current year no abbreviation The following example sets the RTC to 1 32 p m on November 19 2004 Router calendar set 13 32 00 November 19 2004 Powering Up Cisco 3800 Series Routers mmm 01 5971 01 Troubleshooting Cisco 3800 Series Routers Your Cisco 3800 series integrated services router goes through extensive testing and burn in before leaving the factory If you encounter problems use this document to help isolate problems or to eliminate the router as the source of the problem This document contains the following sections e Solving Problems page 38 e LEDs page 41 e The show environment Command page 45 e Error Messages page 46 e Jumper Settings page 48 Recovering Lost Password page 49 More Troubleshooting Help page 49 Note To troubleshoot network modules see the Cisco Network Modules Hardware Installation Guide To troubleshoot interface cards see the Cisco Interface Cards Installation Guide These documents are available on Cisco com If you cannot find the source of the problem contact a customer service representative For information about obtaining technical support see the Obtaining Technical Assistance section on page 12 of Introduction to Cisco 3800 Series Routers Hardware Documentation Before you call have the following information ready Router type and serial num
135. tplace The Cisco Product Catalog describes the networking products offered by Cisco Systems as well as ordering and customer support services Access the Cisco Product Catalog at this URL http cisco com univercd cc td doc pcat Cisco Press publishes a wide range of general networking training and certification titles Both new and experienced users will benefit from these publications For current Cisco Press titles and other information go to Cisco Press at this URL http www ciscopress com Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments Each quarter Packet delivers coverage of the latest industry trends technology breakthroughs and Cisco products and solutions as well as network deployment and troubleshooting tips configuration examples customer case studies certification and training information and links to scores of in depth online resources You can access Packet magazine at this URL http www cisco com packet 01 5965 01 Introduction to Hardware Documentation Obtaining Additional Publications and Information iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue streamline their business and expand services The publication identifies the challenges facing these companies and the technologies to help solve them using real
136. tup messages appear on your console When the startup messages end the SYS LED shows a steady green The SYS PWRI or SYS PWR2 LED on the Cisco 3845 router comes on depending on which power supply is installed A Caution Do not press any keys on the keyboard until the messages stop and the SYS LED is steady green Any keys pressed during this time are interpreted as the first command typed when the messages stop which might cause the router to reboot It takes several minutes for the messages to stop Note Ifthe rommon 1 gt prompt appears your router has booted in ROM monitor mode For information on the ROM monitor see Using the ROM Monitor Verifying LED Indications The LEDs described in Table 4 provide power activity and status information For detailed information about LEDs see the LEDs section on page 41 of Troubleshooting Cisco 3800 Series Routers S Note The Cisco 3845 router has two SYS PWR and two AUX PWR LEDs These LEDs do not come on until the router has booted Each power supply also has its own LED which shows steady green to indicate normal operation as soon as router power is turned on Powering Up Cisco 3800 Series Routers Eum 01 5971 01 Power Up Procedure Table 4 LED Indications During Power up LED Label Color and State Meaning SYS Off Router not receiving power Steady green Normal operation power up complete Blinking green Booting or in R
137. ure 45 the handle should be on top of the SFP module Figure 44 Installing an SFP Module A Caution Do not remove the optical port plugs from the SFP until you are ready to connect cabling Step2 Connect the network cable to the SFP module Installing SFP Modules in Cisco 3800 Series Routers 70 B OL 5968 01 Removing SFP Modules Removing SFP Modules Step 1 A Follow these steps to remove an SFP from a Cisco 3800 series router Disconnect all cables from the SFP Warning A Because invisible laser radiation may be emitted from the aperture of the port when no fiber cable is connected avoid exposure to laser radiation and do not stare into open apertures Caution Step 2 The latching mechanism used on many SFPs locks the SFP into place when cables are connected Do not pull on the cabling in an attempt to remove the SFP Disconnect the SFP latch See Figure 45 Note SFP modules use various latch designs to secure the module in the SFP port Latch designs are not linked to SFP model or technology type For information on the SFP technology type and model see the label on the side of the SFP Figure 45 Disconnecting SFP Latch Mechanisms 117722 1 Sliding latch 3 Bale clasp latch 2 Swing and slide latch 4 Plastic collar latch Tip Step 3 Use a pen screwdriver or other small straight tool to gently release a bale
138. world case studies and business strategies to help readers make sound technology investment decisions You can access iQ Magazine at this URL http www cisco com go iqmagazine e Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing developing and operating public and private internets and intranets You can access the Internet Protocol Journal at this URL http www cisco com ipj e World class networking training is available from Cisco You can view current offerings at this URL http www cisco com en US learning index html CCVP the Cisco Logo and the Cisco Square Bridge logo are trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn is a service mark of Cisco Systems Inc and Access Registrar Aironet BPX Catalyst CCDA CCDP CCIE CCIP CCNA CCNP CCSP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step Follow Me Browsing FormShare GigaDrive GigaStack HomeLink Internet Quotient IOS iPhone IP TV iQ Expertise the iQ logo iQ Net Readiness Scorecard iQuick Study LightStream Linksys MeetingPlace MGX Networking Academy Network Registrar Packet PIX ProConnect RateMUX ScriptShare SlideCast SMARTnet StackWise The Fastest Way to Increase Your Inter
139. y familiaricese con los procedimientos estandar de prevencion de accidentes Al final de cada advertencia encontrara el n mero que le ayudar a encontrar el texto traducido en el apartado de traducciones que a este dispositivo GUARDE ESTAS INSTRUCCIONES Varning VIKTIGA SAKERHETSANVISNINGAR Denna varningssignal signalerar fara Du befinner dig i en situation som kan leda till personskada Innan du utf r arbete n gon utrustning m ste du vara medveten om farorna med elkretsar och till vanliga f rfaranden for att f rebygga olyckor Anv nd det nummer som finns i slutet av varje varning for att hitta dess vers ttning i de versatta s kerhetsvarningar som medf ljer denna anordning SPARA DESSA ANVISNINGAR Figyelem FONTOS BIZTONS GI ELO R SOK Ez a figyelmezeto jel vesz lyre utal S r l svesz lyt rejto helyzetben van Mielott b rmely berendez sen munk t v gezte legyen figyelemmel az elektromos ramk r k okozta kock zatokra s ismerkedjen meg a szok sos balesetv delmi elj r sokkal A kiadv nyban szereplo figyelmeztet sek ford t sa a k sz l khez mell kelt biztons gi figyelmeztet sek k z tt tal lhat a ford t s az egyes figyelmeztet sek v g n l that sz m alapj n keresheto meg ORIZZE MEG EZEKET AZ UTAS T SOKAT
140. your equipment periodically check the resistance value of the antistatic strap It should be between 1 and 10 megohms Mohm General Site Requirements This section describes the requirements your site must meet for safe installation and operation of your router Ensure that the site is properly prepared before beginning installation If you are experiencing shutdowns or unusually high errors with your existing equipment this section can also help you isolate the cause of failures and prevent future problems Power Supply Considerations Check the power at your site to ensure that you are receiving clean power free of spikes and noise Install a power conditioner if necessary Preinstallation Requirements and Planning for Cisco 3800 Series Routers 01 5967 01 General Site Requirements Warning The device is designed for connection to TN and IT power systems Statement 1007 The AC power supply autoselects either 110 V or 220 V operation All routers include a 6 foot 1 8 meter electrical power cord A label near the power inlet indicates the correct voltage frequency AC powered systems only and current draw for the router Table 1 lists power requirements for Cisco 3800 series routers Table 1 Power Requirements for Cisco 3800 Series Routers Router Power Supply Input Power Input Voltage Tolerance Limits Cisco 3825 AC 100 to 240 VAC 85 264 VAC without IP 3 at 110 V 2 at
141. zpe enstvo Nach dzate sa v situ cii s nebezpe enstvom razu Pred pr cou na akomko vek vybaven si uvedomte nebezpe enstvo s visiace s elektrick mi obvodmi a obozn mte sa so tandardn mi opatreniami na predch dzanie razom Pod a sla na konci ka d ho upozornenia vyh adajte jeho preklad v prelo en ch bezpe nostn ch upozorneniach ktor s prilo en k zariadeniu USCHOVAJTE SI TENTO N VOD Introduction to Hardware Documentation Related Documentation The Cisco IOS software that runs on your Cisco 3800 series router includes extensive features and functionality For information beyond the scope of these hardware documents see the resources listed in Table 2 Related Documentation Timesaver Make sure that you have access to the documents listed in Table 2 Some of these documents are available in print and all are on the World Wide Web at Cisco com http www cisco com If you need to order printed documents see the Obtaining Documentation section on page 11 Table 2 Related and Referenced Documents Cisco Product Document Cisco 3800 series routers Cisco 3800 Series Integrated Services Routers Quick Start Guide Cisco 3800 Series Software Configuration Cisco 3800 Series Cards and Modules Cisco 2800 Series and Cisco 3800 Series Integrated Services Routers Regulatory Compliance and Safety Information Quick Start Guide Network Modules for

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