BT 1500 Cordless Telephone User Manual
Contents
1. 10 To use the channel button To make an internal call D Quartet 1500 User Guide 3rd Edition 27th November 01 4197 Your Quartet 1500 automatically scans the available radio channels and selects the best quality reception to use If you experience interference during a call press the CHANNEL INTERCOM button to select a different channel From the base unit to the Quartet 1500 handset Press the INTERCOM button on the base unit The handset s will ring Note Please note that making an pe G If the call is not answered after 60 seconds the base will return to standby From the handset to the base When the Quartet 1500 handset is off the base press the CHANNEL INTERCOM button on the Quartet 1500 handset The user at the base should press the INTERCOM button You can now talk to each other If the call is not answered after 30 seconds the handset will return to standby To end an intercom call press the INTERCOM button on the base or the handset Note An Inductive Coupler has been built into the handset to improve internal intercom call is only possible by using the Quartet 1500 handset handset 1 and not any additional handsets registered to the base as they do not have the intercom facility The called handset user s should press the CHANNEL INTERCOM button on the handset to receive the call You can now talk to each other 11 sound quality2. 0 You will hear a confirmation tone 13 Quartet 1500 User Guide 3rd Edition 27th November 01 4197 To delete stored numbers Note There is a QUICKDIAL MEMORY LABEL included in your packaging You can use this to keep a record of which location number you have used for each telephone number Remove backing from MEMORY LABEL and place centrally into handset cradle on base unit as To dial a number in the Quickdial memory RY Press the TALK button ovickdia Press the QUICKDIAL button Enter the location number from 0 to 9 under which the number is stored The number is dialled automatically Quickdiay Quickdiay Press the QUICKDIAL button Enter the location number from 0 to 9 that you want to delete Press the QUICKDIAL button The stored number has been deleted Or Any existing number stored in the One touch or Quickdial memories can be overwritten by entering a new number under the same location Simply follow the steps under the storing numbers sections previously shown on page 13 14 Quartet 1500 User Guide 3rd Edition 27th November 01 4197 To adjust the handset To adjust the earpiece volume ringer volume 15 You can adjust the handset ringer volume when the handset is not in use There are 3 settings HIGH LOW and OFF The default setting is HIGH Press the DOWN button to reduce the volume To switch the ringer volume OFF p
3. Display on the base unit shows the number of messages stored in the memory If you hear Answer off the answering machine is switched off The display on the base unit will flash between a dash and the number of messages saved in the memory Outgoing messages OGM The outgoing message is the message a caller first hears when the answering machine picks up their call Your Quartet 1500 comes with 3 pre recorded outgoing messages to choose from as follows Message 1 Hello your call cannot be taken at the moment so please leave your message after the tone This is the standard message used when you want people to leave messages Message 1 is the default message Message 2 Hello your call cannot be taken at the moment so please press 1 for Mailbox 1 2 for Mailbox 2 or leave your message after the tone This message can be used if you plan on using the mailboxes to tell callers what to do Message 3 Hello your call cannot be taken at the moment and you cannot leave a message so please call later This is an advisory announcement only and should be used if you just want a message to be played and not let callers leave a message Note Please note that using Message 3 whether default or your own recording will not allow an incoming message to be left Choose which of the three available messages you want to be played to callers when the answering machine pick
4. Set day and time Setting up Screen Menu button Switchboard compatibility Technical information Telephone line cord Transferring calls Time Time saver Using from the base station Using from the cordless handset VIP access Voice mailboxes Volume base ringer earpiece handset ringer loudspeaker Wall mounting Wall mounting template 23 26 29 28 46 Quartet 1500 User Guide 3rd Edition 27th November 01 4197 Wall mounting template Quartet 1500 User Guide 3rd Edition 27th November 01 4197 ett Offices worldwide The telecommunications services described in this publication are subject to availability and may be modified from time to time Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract Nothing in this publication forms any part of any contract Touchtone is a registered trade mark of British Telecommunications plc in the UK British Telecommunications ple 2001 Registered Office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 Quartet 1500 Issue 2 11 01 3 Designed by The Art amp Design Partnership Limited Printed in China by SunCorp Technologies Printed on paper which meets international environmental standards C 0560 Complies with R amp TTE Directive 1999 5 EC
5. number M1 or M2 under which you want to store the number 960 Enter the telephone number you want to store v Press the QUICKDIAL button to confirm You will hear a confirmation tone 12 Quartet 1500 User Guide 3rd Edition 27th November 01 4197 Note Quickdial memories Storing a number in the memory automatically overwrites any previous number stored under the same location code You can store a further ten telephone numbers in the Quickdial memory Please note that the numbers can be no longer than 20 digits Stored numbers can include switchboard and network services that use the and buttons as well as PAUSE and RECALL functions Note You can mix manual and memory dialling as required for example you can dial the area code 020 8304 from the memory and then complete To enter a pause in a stored memory number press the REDIAL button the number manually To dial a one touch number To store a number in the Quickdial memory Sy Press the TALK button uz Enter the memory location O Press the QUICKDIAL number M1 or M2 under buron C2 which the number is stored The number is dialled automatically If there is no number stored you will hear 3 warning beeps Enter the location number from 0 to 9 under which you want to store the number Enter the telephone number you want to store Press the QUICKDIAL button to confirm S S Quickdia
6. Quartet 1500 to provide many years of quality service Please read the instructions carefully before use and keep this user guide for future reference For your records Date of purchase Place of purchase Serial number on the underside of the base unit For guarantee purposes proof of purchase is required so please keep your receipt HELPLINE If you have problems with your phone call the Quartet 1500 Helpline on 0845 769 7146 Unpacking your Quartet 1500 Check that your Quartet 1500 is complete If anything is missing please contact your place of purchase immediately Quartet 1500 handset Quartet 1500 base unit with answering machine Quartet 1500 base unit plinth Mains power supply unit Wall mounting screws Telephone line cord Adhesive Quickdial memory label Quartet 1500 User Guide 3rd Edition 27th November 01 4197 Safety information General Only use the power supply unit included with the product Using an unauthorised power supply unit will invalidate your guarantee and may damage the telephone The item number for the power supply unit is 872264 Radio signals transmitted between the handset and base may cause interference to some hearing aids Do not open the handset or base station other than to change the handset batteries This could expose you to high voltages or other risks Contact the helpline for repairs Never dispose of bat
7. and the machine is ready to take the call 23 Using your answering machine from the base station To playback messages Press the PLAY button The prompt will announce You have n messages Your messages will be played back starting with the first message received At the start of each message the number of the message is announced The number will also be shown on the display Note Press the STOP button at any time during playback to stop messages playing Pause To pause a message during playback Quartet 1500 User Guide 3rd Edition 27th November 01 4197 While listening to the message press the PLAY button The message will be paused You will hear a beep every 10 seconds and the message display will show F flashing Press the PLAY button again to resume playback To skip forward and backward through messages During playback Press the SKIP gt button to skip forwards to the next message If you press and hold the SKIPP button the current message will be played at 1 times the speed Press the SKIP button to return to the start of the current message Press again to return to the start of the previous message To delete an individual message During playback Press the DELETE button The prompt will announce Message deleted The message is not deleted yet but at the end of playback when there is an 8 second countdown follo
8. announce VIP On or VIP Off followed by the VIP code Press the VIP button again to change the on or off setting 30 Quartet 1500 User Guide 3rd Edition 27th November 01 4197 Remote access You can turn your Quartet 1500 answering machine on and off and listen to your messages from any Touchtone telephone To protect your privacy messages can only be accessed by entering a 3 digit security code The pre set code is 000 and can be changed If you change the code it is advisable that you make a note of it somewhere safe To change your security PIN code Men Press the SCREEN MENU button Press the 9 button G To set a new security PIN code press You will hear a beep Enter a 3 digit code of your choice The prompt will announce the new security PIN code To confirm your security code press Press 31 Mew Press the SCREEN MENU button to return to standby Note After 15 seconds the handset will automatically return to standby To switch your answering machine on If you go out and forget to turn your answering machine on you can switch it on remotely Dial your telephone number Let the phone ring for 20 rings until you hear your outgoing message Press the button Enter your security code G amp Press the 7 button within 8 seconds You will hear Answer On and your answering machine will now be switched on to answer incoming
9. use see page 10 Message display LED See page 17 Answer on off Switches the answering machine on and off Also allows access to the outgoing message recording facility see page 18 Mailboxes 1 amp 2 Gives callers two additional options as to where messages are left For example business messages in mailbox 1 and personal messages in mailbox 2 see page 28 Quartet 1500 User Guide 3rd Edition 27th November 01 4197 Key features NN Digital answering machine kler No tape to worry about Up to a maximum of 15 minutes recording time including your outgoing message Pre recorded outgoing messages let you use your Quartet 1500 straight away with the option of recording your own outgoing message at any time Additional handsets Up to 3 additional handsets can be added to your Quartet 1500 You can use any of the i three pre recorded messages or if you wish you can record your own 3 Pre recorded messages 2 Mailboxes gt lt Messages and memos can be recorded in 2 separate mail boxes DS 2 MAILBOXES VIP facility You can give important callers your VIP code When a VIP calls a different ring tone will be heard to alert you that a VIP is calling Memo facility Allows you to leave memo messages for other users NOTEPAD 2 One touch memories C Allows you to store two important numbers so they can be dialled at the touch of a button 10 Quic
10. 20cm away from the microphone in a quiet environment Increase the volume to a suitable level using the volume control Switch VIP OFF Increase the volume to a suitable level using the volume control Change your Security PIN Code See page 31 Use a Touchtone telephone If you are still experiencing difficulties please call the Helpline on 0845 769 7146 43 Quartet 1500 User Guide 3rd Edition 27th November 01 4197 Wall mounting Your Quartet 1500 can be Drill 2 holes for the screws and wall mounted by removing the desk insert the wall plugs provided bracket provided if required WALL PLUG 70 mm ea Please refer to page 47 wall mounting template Drive the screws into the wall leaving about 4mm free on which to mount the bracket and base Note unit Before you wall mount your Quartet 1500 check that Make sure that the power supply and the telephone cables are connected to the base unit then fit the cables into the channels on o the position you choose leaves the bottom of the base unit so enough space so that the base the base fits flat against the wall o the wall can support the weight of the base unit and handset unit 1s clear of any obstruction on the wall such as a shelf or cupboard Room should be left so that the handset can be placed on charge without touching any obstructions For the best operating conditions Attach the base
11. Quartet 1500 User Guide 3rd Edition 27th November 01 4197 Combined Cordless Telephone amp Digital Answering Machine Quartet 1500 User Guide 3rd Edition 27th November 01 4197 Please open this page for an at a glance guide to your Quartet 1500 Quartet 1500 User Guide 3rd Edition 27th November 01 4197 Please open this page for a further at a glance guide to your Quartet 1500 Quartet 1500 User Guide 3rd Edition 27th November 01 4197 At a glance In Use Battery Low light Indicates when the handset rings is in use or if the handset battery needs recharging see page 8 M1 M2 buttons Allows you to store et dial one touch numbers see page 12 Talk button Press to make or receive a call see page 10 o x Keypad Al Quickdial button Allows you to store and dial up to 10 numbers in the memory see page 13 DIGO He Quickdia A Y I 0 Redial 1006 Menu Redial button Redials the last number called Also press to enter a pause ina stored number see page 12 PET OG o 0 Secrecy Music on hold lt Press to mute the call so your caller cannot hear you Charging contacts When pressed music will be played to both you and your caller see page 12 1 Aerial Can be extended to obtain the best signal and reception available Intercom Channel button Enables communication between the handset and base unit
12. Selects an alternative radio frequency if interference occurs during a call see page 11 Volume control buttons Adjusts the handset ringer and earpiece speech volume see page 15 Recall button For use with a switchboard PBX and BT Select Services see page 40 Screen Menu buttons Allows you to hear a caller leaving a message You can then choose to take the call or not Also allows you to access the answering machine menu see page 26 Quartet 1500 User Guide 3rd Edition 27th November 01 4197 Mains power socket Intercom Stop Press to make or answer an intercom call To stop message In use light flashes when an intercom call playback is ringing and during the call see page 11 see page 23 f Microphone To record a message via the base unit Volume VIP Adjusts the l l VIP is an answering machine feature which loudspeaker answers calls silently when you do not want volume see to be disturbed but lets you know when page 22 someone you have given a code to is calling see page 29 Telephone line cord socket Skip Lets you skip backward and forward through your memos and messages see page 24 Delete Deletes recorded messages and memos see page 24 Play Pause Lets you play and pause your messages see page 23 LEDs Charging comes on when the handset battery is being charged In Use comes on when the line is in
13. and memos can be played skipped forward and backward and deleted in the same way as normal messages To record a memo into a voice mailbox Press and hold the voice mailbox button 1 or 2 on the base unit The prompt will announce Please speak after the tone To end recording release the button Speak your memo into the base microphone Mic To end recording release AN the voice mailbox button The light under the associated mailbox button will flash to indicate the number of new messages recorded and will remain lit for existing messages 28 Quartet 1500 User Guide 3rd Edition 27th November 01 4197 To play a message ina voice mailbox ogsa Press and release the mailbox button 1 or 2 The prompt will announce Voice mailbox 1 or 2 you have n messages Your messages will be played back starting with the oldest To pause a message press the PLAY PAUSE button To skip forward press the SKIP gt button To skip backward press the SKIP button To delete an individual message press the DELETE button during playback To delete all messages press the DELETE button at the end of message playback Note It is also possible to access your mailboxes via remote access see page 31 for more information 20 VIP access You can give important callers such as close friends and family of your choice a VIP code When the answering machin
14. and then play your message The display will flash and after playing your message you will hear the menu once more Note Press the SCREEN MENU button to return the handset to Standby To check your outgoing message You can check and play back your current outgoing message at any time via your Quartet 1500 base unit or the handset Using the base Press the ANS ON OFF button The prompt will announce either e Your outgoing message is and play your outgoing message Or e Answer off If prompt is Answer off press the ANS ON OFF button again and the prompt will announce the current outgoing message 20 Quartet 1500 User Guide 3rd Edition 27th November 01 4197 PG To set the day and time Mew Press the SCREEN MENU button ae The Day and Time must be Press the 8 On set using the Quartet 1500 The prompt will announce handset To play outgoing message press 2 Your Quartet 1500 automatically adds the day and time to all messages and memos received Press the 2 button Your outgoing message will be played When you first switch the power on the clock is set to Note Saturdass 12 81 fm You Press the SCREEN MENU button can change the day and time to return the handset to Standby as required Mew Press the SCREEN MENU button on the Quartet 1500 handset and then listen to To delete your outgoing the announcements coming eee from the h
15. andset earpiece The main menu You can delete your outgoing announcements are message and return to your automatically presented when Quartet 1500 s pre recorded the SCREEN MENU button outgoing message or is pressed record a different message Deess he O butoi of your own 0 The prompt will announce Whilst your outgoing To set day and time press message is playing press to confirm day and time the DELETE button on the press HH base unit or the 5 button Press the 3K button on the handset The prompt will announce The message will stop Please enter new day and playing and you will hear a time after the tone short beep then the default pre recorded outgoing message 21 Quartet 1500 User Guide 3rd Edition 27th November 01 4197 After the tone enter the day followed by the time using the 24 hour clock 1 Sun 2 Mon 3 Tues 4 Wed 5 Thur 6 Fri 7 Sat To adjust the loudspeaker volume The loudspeaker volume ranges from 0 9 plus H For example where 0 is Off and H is the 1 1415 Sunday 2 15pm maximum level The default level is 5 Or Press VOL on the base to You will then hear your Press VOL on the base to setting confirmed lt S decrease the volume If you adjust the volume Note when the answering machine Press the SCREEN MENU button is not being used a beep to return the handset to standby sounds at each press When the volume reaches its highe
16. ation tone Call Waiting Note To use Call Waiting you will need to subscribe to the Service from your network provider A quarterly fee is payable If an incoming call arrives while you are already engaged on a telephone call you will hear a soft beep every 5 seconds this beep is not audible to the person you are speaking to Instead of the engaged tone the second caller will hear an announcement to hold as you are aware that there is a second call To use Call Waiting Ce I You can answer the second call without disconnecting your first caller by pressing the R button The first caller will be put on hold When you have spoken to the second caller you can return to the first caller by pressing the R button again You can switch back and forth between the 2 calls without disconnecting either if you wish If you wish to disconnect the first call press the TALK button after speaking to the first caller The handset will then ring Press the TALK button again and continue with the second caller The second caller will only be charged for their call from the moment you answer and not while they are waiting for your initial contact 16 Quartet 1500 User Guide 3rd Edition 27th November 01 4197 Using the Quartet 1500 answering machine Your Quartet 1500 can digitally record up to 15 minutes of messages with each message lasting a maximum of 3 minutes As well as recording inco
17. calls Quartet 1500 User Guide 3rd Edition 27th November 01 4197 To check for messages Dial your phone number and wait When you hear your outgoing message press the button on your phone You will hear Please enter your security code 2 Enter your security code If you have messages you will hear You have n messages Your messages will be played If you have no messages you will hear You have no messages to hear main menu press 1 You have 15 seconds to enter any other instructions before your Quartet 1500 hangs up Note If you enter your security PIN code incorrectly after the second attempt your Quartet 1500 will announce Thank you for calling and will then hang up Time saver The Time saver feature is useful if you are out and want to ring in and check if you have received any new messages If your answering machine is set to time saver you can check whether you have new messages or not before your answering machine actually answers your call If you have new messages your answering machine will answer after 2 rings if you do not have any new messages it will not answer until 6 rings This enables you to hang up before you are connected saving you time and the cost of a call Time saver is the default setting but if you have changed this see page 25 to set it back again Operating the answering machine When you have accessed yo
18. duct please read the Help section beginning on page 41 or contact the Helpline on 0845 7697146 for assistance In the unlikely event of a defect occurring please follow the Helpline s instructions for replacement or repair Outside of the 12 month guarantee period If your product needs repair after the guarantee period has ended the repair must meet the approval requirements for connection to the telephone network We recommend that you call the Helpline and ask for details of our recommended repairers If you have to return your product Prior to returning your product please read the Help section on page 41 or contact the Helpline on 0845 769 7146 for assistance If you still feel you have to return your product pack the base station and handset securely preferably in the original packaging All parts must be returned including line cords power supplies and original batteries Please note that we cannot take responsibility for goods damaged in transit Please obtain and keep proof of posting from the Post Office Technical information How many telephones can you have All items of telephone equipment have a Ringer Equivalence Number REN which is used to calculate the number of items which may be connected to any one telephone line Your Quartet 1500 has a REN of 1 38 Quartet 1500 User Guide 3rd Edition 27th November 01 4197 A total REN of 4 is allowed If the total REN of 4 is exceeded th
19. e additional handset s charger The called handset will ring If the call is not answered within 60 seconds the calling handset will ring Press the TALK button to speak to the caller If after a further 30 seconds the call is not taken the caller will be disconnected S Quartet 1500 User Guide 3rd Edition 27th November 01 4197 General information Guarantee Your Quartet 1500 is guaranteed for a period of 12 months from the date of purchase Subject to the terms listed below the guarantee will provide for the repair of or at BT s or its agent s discretion the option to replace the Quartet 1500 or any component thereof other than batteries which is identified as faulty or below standard or as a result of inferior workmanship or materials Products over 28 days old from the date of purchase may be replaced with a refurbished product The conditions of this guarantee are e The guarantee shall only apply to defects that occur within the 12 month guarantee period e Proof of purchase is provided e The equipment is returned to BT or its agent as instructed e This guarantee does not cover any faults or defects caused by accidents misuse fair wear and tear neglect tampering with the equipment or any attempt at adjustment or repair other than through approved agents e This guarantee does not affect your statutory rights Within the 12 month guarantee period Prior to returning your pro
20. e is on and they call a different ring tone will sound to alert you that a VIP is calling You can then choose whether to take the call Note When the VIP 1s ON the Do not disturb feature will be activated This means that Call Screening will be disabled and any message being left by a caller will not be audible at that time The pre set VIP code is 30 but you can change this if you wish When your VIP calls you they should enter the VIP code when they hear the outgoing message The outgoing message will then stop playing and you and the VIP will hear the special ring tone This will alert you that a VIP is calling If the phone is not answered your VIP will hear the outgoing message and can then leave a message if they wish To change the VIP code Quartet 1500 User Guide 3rd Edition 27th November 01 4197 Press and hold the VIP button The prompt will announce the current VIP code Release the VIP button press the SKIPP button the setting will be announced and the counter will start going up You can press the SKIP button to go back If you hold either of the SKIP buttons down the settings will change more rapidly You can choose a code between 30 59 Press and release the VIP button when you reach the number you want for your new code Your confirmed setting will be announced To switch VIP on off and check VIP Code Press and release the VIP button The prompt will
21. e telephones may not ring With different telephone types there is no guarantee of ringing even when the REN is less than 4 Only use approved power supply unit item code 872264 Only use approved batteries item code 872276 This product complies with R amp TTE directive 1999 5 EC Call security Your Quartet 1500 has its own digital security code that prevents other cordless phone owners from using your phone line This ensures that you are charged only for calls using your phone However all approved cordless phones use radio signals to communicate between the base unit and cordless handset units It is therefore possible that your conversations could be overheard by other people on their cordless phones or on ordinary radios that use the same radio frequencies As this problem applies equally to all similar cordless phones currently available in the UK call privacy cannot be guaranteed However the security coding prevents unauthorised use of your line 39 Switchboard compatibility This product is intended for use within the UK for connection to the public telephone network and compatible switchboards which support tone dialling and time break recall If in doubt please consult your Service Provider Switchboard access codes To set the dialling mode Quickdia Press the QUICKDIAL button Press the button You will hear a tone Press 1 for Tone dialling Or G Ow Press 2 for Pul
22. for people using hearing aids Switch your hearing aid to T and adjust the position of the handset until you get the best reception Last number redial Your Quartet 1500 stores the last number called which enables quick and easy redialling redial number can be no longer than 32 digits To redial the last number called N Press the TALK button and wait for the dialling tone Press the REDIAL button The number is dialled automatically Secrecy Music on hold When on a call you can talk to someone in the same room without your caller hearing To switch secrecy on and off J During a call press and release the SECRECY button Your caller will be put on hold and both you and the caller will hear music until the SECRECY button is pressed again The handset IN USE light will flash Quartet 1500 User Guide 3rd Edition 27th November 01 4197 Note The music on hold volume will be quieter for you but louder for your caller You can now talk to someone in the room without your caller hearing you The handset will beep every minute until SECRECY is turned off Press and release the SECRECY button again to return to your caller One touch memories You can store two of your most frequently used telephone numbers in the one touch memories M1 or M2 Please note that the number can be no longer than 20 digits PE Press the QUICKDIAL button Enter the memory location
23. g and receiving radio signals between the base unit and the handset The strength of the signal depends on where you site the base unit and how the aerial is deployed The higher the base unit is located the better An upstairs room is ideal Your product can be wall mounted for more information see page 44 Your Quartet 1500 handset uses a compact aerial which we recommend be pulled out to obtain the best signal and reception available D Plug the power supply cord into the bottom of the base unit Quartet 1500 User Guide 3rd Edition 27th November 01 4197 Connect the power supply unit toa power socket There will be a voice prompt announcing the default settings when the unit is first switched on The power supply unit must remain plugged in and switched on all the time Note Do not connect the telephone line cord to the phone socket until the handset is fully charged This will prevent the risk of the phone being answered before the batteries are charged which may prevent them from reaching maximum capacity O Charge the handset Before you first use your Quartet 1500 the rechargeable battery in the handset needs charging for 24 hours Place the handset on the base unit ensuring the contacts are touching The red CHARGING light will come on The charging light will remain constantly lit while the handset is placed on the base unit even when the handset batteries are fu
24. hing on the base unit LED display means that the Day and Time need to be set so that you will know when each message was received Helpline To set the Day and Time please see If you have any difficulties setting page 21 up your Quartet 1500 please call the Helpline on 0845 769 7146 Your Quartet 1500 is now ready for use Quartet 1500 User Guide 3rd Edition 27th November 01 4197 Using your Quartet 1500 calls When the phone rings To make an external call l If your handset is on the base unit simply pick it up Press the buttons in the order to answer the call shown Or Lift the handset off the If your handset is off the base unit base unit then the handset wo IN USE BATTERY LOW RY Press the TALK button Pels muse The IN USE light on the RY TALK button to answer base unit begins to flash the call own and the IN USE BATTERY ms LOW light on the handset Note comes on Er The handset range is up to 250 Listen for the dialling tone metres from the base unit in ideal ESX Dial the number you want conditions If you start to go out of range while using the phone you will hear warning beeps Move closer to the base unit If you do To end a call not move back into range your call may be disconnected RY Press the TALK button TT Or Your Quartet 1500 handset uses a Replace the handset on the compact aerial which can be pulled base unit out to obtain the best signal and reception available
25. k is discharged Solution Plug the telephone into the telephone line Ensure the power supply is correctly fitted and switched on Wait until the power is restored Replace handset on base unit for 10 seconds and try again If this does not work disconnect the handset battery from the handset for 10 minutes Also disconnect the mains power Then reconnect the base unit to the mains and then replace the handset on the base unit for 10 seconds and try again Place the handset on the base unit and recharge it for 24 hours ensuring the CHARGING light is on Register the handset see page 35 See page 39 to change to pulse dialling Use the PBX access code See page 39 for more information on switchboard use Place the handset on the base unit and recharge it for 24 hours Quartet 1500 User Guide 3rd Edition 27th November 01 4197 e Handset does not ring but IN USE light shows on handset e Base unit does not ring but lights show on base unit e Interference e Buzzing e Whooshing e Echoing e Tinniness e No Quickdial store e Call appears to have been cut off after pressing the SECRECY button e BATT LOW light on the handset is flashing e No CHARGING light on the base unit The handset ringer may be set to its minimum setting Telephone is not connected to the telephone line The base ringer is set to off Line fault or faulty socket You are moving out of ra
26. kdial memories Allows you to store up to 10 of your most frequently used numbers in the memory so they can be easily dialled Quartet 1500 User Guide 3rd Edition 27th November 01 4197 In this guide At a glance 1 Key features 5 Introduction 5 Safety information 6 Setting up 7 Using your Quartet 1500 10 Making and receiving calls 10 Internal call 1I Last number redial 12 Secrecy Music on hold 12 One touch memories 12 Quickdial memories 13 Call Waiting 16 Using your Quartet 1500 answering machine 17 Message display on the base station I7 Setting up your answering machine 18 Outgoing messages OGM 18 Incoming messages 25 Using your answering machine from the base station 25 Answer delay 25 Message alert 26 Using your answering machine from the cordless handset 26 Call screening Memos Voice mailboxes VIP access Remote access lime saver Operating the answering machine Using additional handsets Registering your handset Transferring calls General information Guarantee Technical information Call security Switchboard compatibility Switchboard access codes Help and advice Wall mounting Index Wall mounting template 27 27 28 29 31 52 32 55 57 58 58 58 SY 39 39 41 44 45 47 Quartet 1500 User Guide 3rd Edition 27th November 01 4197 Introduction Your Quartet 1500 is designed for ease of use and made to the high standards set by BT You can expect your
27. l You must charge your additional handset handset for 24 hours before registering it Place the handset you wish to register on the base unit and then remove it uote Press and hold the base unit Your Quartet 1000 additional INTERCOM button until you handset does not allow access to hear a beep and the IN USE answering machine functions light on the base unit and the IN USE BATTERY LOW light on the handset begin to flash Release the base unit INTERCOM button and RY press the TALK button on the new additional handset 30 Quartet 1500 User Guide 3rd Edition 27th November 01 4197 Your additional handset is registered automatically and you will hear a long confirmation beep and the IN USE light will stop flashing Note Check that your additional handset is registered correctly by pressing the TALK button and listening for a dial tone If you do not hear a dial tone your additional handset is either out of range of the base unit or it has not been registered properly or the base unit line cord is not plugged in Note The following erasing and re registering procedure can be used for re registering an original handset If you wish to re register please follow the instruction below using your original handset where it refers to additional handset To re register an additional handset Before re registering the old registration code must first be erased Once erased you can re registe
28. lly charged Note When fully charged and in good condition the handset will provide up to 7 hours continuous talktime or 72 hours standby If the handset battery is running low the IN USE BATTERY LOW light will flash every 10 15 seconds If you are making a call and the handset battery is running low you will hear a warning tone every 10 15 seconds Place the handset on the base unit to recharge However the charge capacity of rechargeable batteries will reduce with time as they wear out so reducing the talk standby time of the handset Eventually they will need to be replaced New batteries can be obtained from the BT shop or from the Helpline 0845 769 7146 To get the longest possible life from your battery take the handset off the base unit for a few hours each day Quartet 1500 User Guide 3rd Edition 27th November 01 4197 The telephone line cord and power supply cable need to be fed into the channels before attaching the plinth WARNING Under no circumstances should non rechargeable batteries be used Only use the approved batteries Using unapproved batteries will invalidate your guarantee and may damage the telephone O The base unit is supplied with one end of the telephone line cord already attached Once the handset has been charged for 24 hours plug the other end of the line cord into the telephone wall socket G Attach the base unit plinth The Flas
29. menu press 7 You have 15 seconds to enter any other instructions before your Quartet 1500 hangs up Quartet 1500 User Guide 3rd Edition 27th November 01 4197 The voice mailbox menu 00000606 The following instructions allow you to operate your voice mailbox messages To play all voice mailbox messages press 2 To play new voice mailbox messages press 3 To skip back during messages press 4 To delete during messages press 5 To skip forward during messages press 6 To hear voice mailbox menu press 7 To hear main menu press 1 34 Quartet 1500 User Guide 3rd Edition 27th November 01 4197 Using Quartet 1000 Additional handsets You can buy and use up to 3 Quartet NE 1000 additional handsets with your SJAKT Quartet 1500 to extend your phone handset system without needing to install extension sockets for each new phone You must register your Quartet additional handset before it can be Each additional handset is supplied used with your Quartet base unit with its own charger and user Make sure that each additional instructions but the following handset is registered with a different information will tell you how to number 2 3 or 4 so it can be register and use an additional handset identified from other additional with your Quartet 1500 handsets see page 36 This is necessary for transferring calls Note To register an additiona
30. ming messages you can record memos for other users There is also the option to leave messages and memos in one of the two Mailboxes You can operate your Quartet 1500 from e The base unit e Directly from the Quartet 1500 handset e Remotely from any external Touchtone telephone Your Quartet 1500 comes with three pre recorded outgoing messages but if you wish you can record your own You will need to set the day and time so that you will know when each message was received see page 21 17 Message display on the base station The table below provides an explanation of what is shown on the base station display messages 3 flashing 10 59 messages Indicating more than 9 messages stored Power on but answer off mode Alternating The display flashes between a pe dash and the number of messages saved in the memory r flashing Message recording memo outgoing message or incoming message Setting or reading answer delay Counting down Quartet 1500 User Guide 3rd Edition 27th November 01 4197 Setting up your answering machine To switch the answering machine on off Press the ANSWER ON OFF button to switch on or off If you hear Answer on your outgoing message 18 the answering machine is switched on and is ready to answer incoming calls and record any messages unless Message 3 is selected which is an advisory announcement and cannot record a message
31. nge Radio channel interference Radio channel interference The base unit or the handset are too close to electrical equipment or metal obstructions You may have pressed the TALK button first before storing the number You may have pressed a number key on the handset after pressing the SECRECY button The current handset will try to transfer the call to another handset The handset needs recharging Dirty contacts on base unit or handset Increase the handset ringer volume see page 15 Plug the telephone into the telephone socket Set the base ringer setting to a higher volume Try the telephone on another socket or another line If the telephone works contact BT on 151 or your telephone network operator for repairs to the line or socket Move closer to the base unit Press the CHANNEL button on the handset to select a clearer channel Press the CHANNEL button on the handset to select a clearer channel Relocate the base unit or move around with the handset until reception improves Don t press the TALK button when storing numbers Wait 30 seconds the call will return to the current handset Or press the TALK button and the call will return immediately Replace the handset on the base unit ensuring that the base unit is plugged in and that the CHARGING light is on Clean the contacts with a dry cloth Heavy soiling can be removed with a pencil eraser 42 Quartet 1500 Use
32. r Guide 3rd Edition 27th November 01 4197 Answering machine problems e General problems e Will not record incoming messages e Distorted outgoing message e Faint outgoing message e Noisy outgoing message e No call screening from the base unit e Cannot hear messages when played e When accessing your machine remotely your Security PIN Code does not work Possible cause None of the answering machine functions will operate while the telephone is in use The answering machine is switched off The answering machine is full Outgoing message setting could be set to Answer Only The answering machine has a very sensitive microphone This picks up any background noise If you record your outgoing message too quietly or from too far away the sensitivity of the microphone increases to compensate and will pick up more background noise The volume is set too low VIP setting is ON The volume is set too low Incorrect Security PIN Code entered You may be dialling from a telephone with pulse dialling mode set Solution Ensure that the telephone is not in use before operating the answering machine Switch the answering machine on manually or by remote control Delete some or all of your messages manually or by remote control to make room for new messages Change outgoing message setting to Answer and Record see page 18 Record your outgoing message at a reasonable volume
33. r your additional handset by following the registration process on page 35 To de register an additional handset Quickdia SY 6 Quickdia 0 Press the QUICKDIAL button Press the CHANNEL button on the handset you wish to de register Press the button 4 times Press the QUICKDIAL button You will hear a confirmation tone Your old registration code is now erased and you can re register your additional handset following the procedure on page 35 To set the handset number Each additional handset must be assigned an identity number 3 or 4 Your Quartet 1500 handset is already registered as HANDSET 1 A Quartet additional handset is pre set as HANDSET 2 However further additional handsets can be numbered as they are added 36 Quartet 1500 User Guide 3rd Edition 27th November 01 4197 CO Press the QUICKDIAL Transferring calls button Press the SECRECY button You can transfer calls between J You will hear a tone handsets that are registered to the Enter the handset number base unit and have been allocated a 3 4 between 3 and 4 handset number outer Press the QUICKDIAL button You will hear a beep To transfer a call confirming that the new number has been stored During your call press the NPE SECRECY button and then the handset number that Make a note of the handset number you want to transfer the by writing it on the quickdial label call to on th
34. ress the DOWN button and hold for 2 seconds until you hear a confirmation beep To adjust the volume press and release the UP button The ringer will be set to the LOW level Press and release the UP button again to set the volume to HIGH You will hear a sample ring on each press AN v Quickdia Quickdia To change the handset melody During a call you can adjust the earpiece volume using the UP and DOWN buttons There are 4 levels where 1 is the lowest and 4 is the highest The default setting is 2 When you reach either the highest or lowest setting you will hear two beeps There are 3 handset melodies to choose from The default setting is melody one Press the QUICKDIAL button Use the UP and DOWN buttons to scroll through the melodies You will hear a sample melody to help you choose Press the QUICKDIAL button to confirm the chosen setting You will hear a confirmation tone Quartet 1500 User Guide 3rd Edition 27th November 01 4197 To adjust the base ringer volume Quickdia 2 a Quickdia There are 3 levels to choose from HIGH LOW and OFF 1 HIGH 2 LOW and 3 OFF The default setting is HIGH Press the QUICKDIAL button Press the button Enter the setting you want from 1 to 3 You will hear a sample ring of the base ringer at levels 1 and 2 Press the QUICKDIAL button to confirm the setting You will hear a confirm
35. s up the call You can use either the pre recorded message or record your own see page 19 18 Quartet 1500 User Guide 3rd Edition 27th November 01 4197 To select your pre recorded outgoing message Press and hold the ANS ON OFF button until you hear Please select outgoing message then release the button Then press and release either one of the following SKIP or STOP buttons To set Message 1 press and release the SKIP button To set Message 2 press and release the STOP button To set Message 3 press and release the SKIP button Your chosen setting will be announced over the base speaker followed by a voice prompt option to record your new outgoing message To record your own outgoing message OGM 19 You can record your own outgoing messages to use instead of the 3 pre recorded messages already available Your message can be up to 3 minutes long Message 3 can be up to 15 minutes long however leaving a long outgoing message will Q reduce the time available for incoming messages Your own outgoing message will replace the selected pre recorded outgoing message but it is possible to reinstate it later if you wish see page 21 You can record your own outgoing message via the base or the handset To record via the base You need to select one of the 3 messages you want to replace by pressing the appropriate button Press and hold the ANS ON OFF button
36. se dialling Press the QUICKDIAL button Quickdiay O You will hear a confirmation tone Quartet 1500 User Guide 3rd Edition 27th November 01 4197 With some switchboards after dialling the access code you may have to wait for a moment while the switchboard picks up an outside line If so press the REDIAL button to insert a pause before entering the telephone number To use the R button You may need to use the CR RECALL button if you are connected to a switchboard PBX Private Branch Exchange contact your PBX supplier for further information The RECALL button when set to time break recall is also used for BT Select Services 40 Quartet 1500 User Guide 3rd Edition 27th November 01 4197 Help and advice If you have any problems using your Quartet 1500 this section will give you the most common easy to follow solutions Telephone problems e No dialling tone e Telephone will not dial out e Telephone cannot receive calls e You have dialling tone but the telephone will not dial out e Handset does not ring and there is no IN USE light on handset 41 Possible cause Telephone not connected to telephone line Mains disconnected Power cut Handset battery pack is discharged Handset not registered You may be trying to use tone dialling on a pulse dialling exchange You are connected to a PBX and are not dialling the access code Handset battery pac
37. st or lowest levels two beeps will sound Note If the day and time is entered incorrectly the prompt will announce Incorrect please set again Enter the correct setting within 15 seconds otherwise the handset will return to standby mode If the day and time is entered incorrectly three times the handset will return to standby 22 Quartet 1500 User Guide 3rd Edition 27th November 01 4197 Incoming messages Your Quartet 1500 will automatically record an incoming message when it is connected to your phone socket and is set to Answer on using outgoing Message 1 or 2 Message 3 is an advisory announcement only and cannot record your caller s message While a message is being recorded the display on the base unit flashes r It will stop recording if the caller stops speaking for longer than 4 seconds The maximum incoming message length is 3 minutes If this is reached or the memory becomes full the caller will hear Thank you for calling and your Quartet 1500 will hang up When the recording memory is full the display will alternate between the number of messages and F If the answering machine is switched on and the memory is full incoming callers will hear the default message Hello your call cannot be taken at the moment and you cannot leave a message so please call later Note If a call comes in while you are playing back a message or memo the playback stops
38. teries in a fire There is a serious risk of explosion and or the release of highly toxic chemicals Cleaning Simply clean the handset and base station with a damp not wet cloth or an antistatic wipe Never use household polish as this will damage the product Never use a dry cloth as this may cause a static shock Environmental Do not expose to direct sunlight The product may heat up when the batteries are being recharged This is normal However to avoid damage we recommend that you do not place the product on antique veneered wood Do not expose your product to fire explosive or other hazardous conditions There is a slight chance that your phone could be damaged by an electrical storm We recommend that you unplug the power and telephone line cord for the duration of the storm Do not stand your product on carpets or other surfaces which generate fibres or place it in locations preventing free flow of air over its surfaces Quartet 1500 User Guide 3rd Edition 27th November 01 4197 Setting up Follow these steps to set up your Quarter 1500 ready for use Plan the location Situate your Quartet 1500 close enough to the mains power socket and telephone socket so that the cables will reach Make sure it is at least 1 metre away from other electrical products to minimise interference Do not situate the product in the bathroom or other humid areas Your Quartet 1500 works by sendin
39. tgoing message To record a new OGM 6 To select OGM To hear the OGM menu G To hear main menu To set a new security code 0 To set day and time Voicemail Press To hear voice mailbox menu G For voice mailbox 1 For voice mailbox 2 To hear voice mailbox menu G To hear main menu 26 Quartet 1500 User Guide 3rd Edition 27th November 01 4197 Call screening You can let your answering machine pick up a call even if you are in This allows you to identify the caller and decide whether to take the call Make sure the volume is set to an audible level see page 22 Allow the incoming call to be answered by your Quartet 1500 answering machine as normal You will hear the caller begin to leave a message To screen a call from the base unit If the handset is resting on the base unit and you decide to take the call lift the handset and speak to the caller Recording will stop automatically Zi To screen a call via the handset When your Quartet 1500 starts to record an incoming message the IN USE light will flash Mew Press the SCREEN MENU button You can hear the caller on the handset Or To interrupt recording and talk to your caller press the TALK button N Recording is stopped Memos A personal memo can be recorded on your Quartet 1500 and left as a message for another user Memos can be of any length up to the maximum recording capaci
40. ton The chosen setting will be announced To check the answer delay setting at the base station Press and release the SKIP gt button The current setting will be announced and also shown on the base unit display Quartet 1500 User Guide 3rd Edition 27th November 01 4197 Message alert When new messages have been received your Quartet 1500 will beep every 5 seconds The volume of the beep is at the volume you have set for the loudspeaker The default setting is off To switch message alert on or off When the answering machine 18 in the idle mode Press and hold the SKIP button on the base unit to change the setting The prompt will announce Message alert on off as appropriate Using your answering machine from the cordless handset You can use your Quartet 1500 for a variety of functions to listen to your messages delete skip forward or backward record a memo or new outgoing message and to screen incoming calls Accessing your messages from the handset To use the answer machine from the handset use the table below which shows which buttons to press for each function Press the SCREEN MENU button and the handset will beep and announce the main menu options Menu To play new messages O To skip back during messages To delete during messages To skip forward during messages To record a new memo Outgoing message OGM menu To play ou
41. ty 15 minutes but you should try to keep them short to allow time for recording incoming messages Quartet 1500 User Guide 3rd Edition 27th November 01 4197 Menu Press the SCREEN MENU button on the handset Press the 7 button The prompt will announce Please speak after the tone To end recording press square Speak your memo into the handset The display will show r Press the button to end recording Your memo is now stored and can be played back later Memos are stored in the same way as incoming messages and the message counter on the base unit will increase by 1 Note Press the SCREEN MENU button to return the handset to Standby Voice mailboxes Your Quartet 1500 has 2 voice mailboxes allowing callers to leave messages in two separate mail boxes which keeps messages more private To use the mailboxes you should set your outgoing message to Message 2 see instructions on page 18 When Message 2 has been set your caller will hear the outgoing message Hello your call cannot be taken at the moment so please press 1 for Mailbox 1 2 for Mailbox 2 or leave a message after the tone Your caller can then leave a message as normal or leave a message in one of the mailboxes It is recommended that you record your own Message 2 so that callers know which mailbox to use You can also record memos into the voice mailboxes from the base unit Voice mail messages
42. unit to the wall try to place the base unit away from by hooking it over the screws large metal objects and other protruding from the wall electrical appliances 44 Quartet 1500 User Guide 3rd Edition 27th November 01 4197 Index Additional handsets Aerial Answer delay Answering machine answer delay call screening incoming messages loudspeaker volume memos message alert on off outgoing messages set day and time using from the base station using from the cordless handset remote access VIP access voice mailboxes Batteries charging low warning Call screening Call security Call Waiting Calls end external internal receive redial secrecy music on hold transfer Channel button 45 Day and time Delete memory numbers messages OGM Dialling mode Guarantee Handset menu Handset number set Help and advice Helpline Incoming messages Inductive Coupler Intercom Make a call Mailboxes Menu handset Melody Memos Message alert Number of rings One touch memories delete dial store On off answer machine message alert secrecy VIP Outgoing messages Quartet 1500 User Guide 3rd Edition 27th November 01 4197 Pause insert Power supply unit Quickdial memories delete dial store Recall button Receiving calls Recording OGM Redial Registering Remote access Returning your product Safety information Screening Secrecy music on hold Security PIN code
43. until you hear Please select outgoing message then release the button Then press and hold either one of the following SKIP or STOP buttons until you hear Please speak after the tone to end recording release the button SKIP to record a new Message 1 or STOP to record a new Message 2 or SKIP to record a new Message 3 Speak into the base microphone Mic and Menu 0 O amp by Quartet 1500 User Guide 3rd Edition 27th November 01 4197 continue to hold the button while recording your own OGM When you have finished speaking release the button The prompt will announce Your outgoing message 18 and then play your message To record via the handset Pick up the handset Press the SCREEN MENU button You will hear the main menu announcement from the handset earpiece Press the 8 button for the outgoing message menu Press the 4 button and then select the outgoing message that you wish to record over e g press 1 2 or 3 The prompt will announce the selected OGM Then press the 3 button to record your new OGM in its place The prompt will announce Please speak after the tone To end recording press H After the tone speak your outgoing message into the handset Press H when you have finished You will hear a long beep throughout recording r will flash on the base unit display The prompt will announce Your outgoing message is
44. ur answering machine you can operate it using the keypad numbers on the phone you are using 32 Quartet 1500 User Guide 3rd Edition 27th November 01 4197 000900000069 The main menu lets you operate a range of answering machine functions Simply follow the instructions as announced To play all messages press 2 To play new messages press 3 To skip back during messages press 4 To delete during messages press 5 To skip forward during messages press 6 To set answer machine on or off press 7 To hear outgoing message menu press 8 To set a new security code press 9 To set day and time press 0 To hear voice mailbox menu press To hear main menu press 1 To access the voice mailboxes O Dial your phone number and wait When you hear your outgoing message press the button on your phone You will hear Please enter your security code Enter your security code Press the button The prompt will announce For voice mailbox 1 press 1 for voice mailbox 2 press 2 Press either 1 or 2 If you have messages the prompt will announce Voice mailbox 1 or 2 you have n new messages Your messages will be played If there are no new messages the prompt will announce Voice mailbox 1 or 2 you have no new messages to hear main menu press 1 to hear voice mailbox
45. wed by a confirmation tone Let the countdown reach 0 and all the selected messages are deleted and the remaining messages are saved To delete all messages When all messages have been played the prompt will announce End of messages To delete all messages press delete The display counts down from 8 0 During the countdown press DELETE and the prompt will announce All messages deleted At the end of the countdown there will be a confirmation tone 24 Quartet 1500 User Guide 3rd Edition 27th November 01 4197 To cancel deletion Press the STOP button lt a during the 8 0 countdown All messages will be saved including any marked for deletion Answer delay Answer delay sets the number of times your Quartet 1500 will ring before answering a call The default setting is Time Saver which means your machine will answer after 6 rings if no new messages have been recorded or 2 rings if new messages have been recorded You can change this setting to between 2 9 rings Please see page 32 for more information on Time saver 29 To change the answer delay setting Press and hold the SKIP gt button on the base unit until the current setting is announced then release Press and release the SKIP button to move through the settings with each press the options will be announced ie 8 9 Time Saver 2 3 4 5 6 7 When you hear the setting you want release the SKIP but
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