Home

Brother 210C All in One Printer User Manual

1. User Guide USING THE INTEGRATED OFFICE COMPANION APPLICATION 24 About the Integrated Office Companion ApplicatiOM ooooncccnnnoccnoncccnoncnononcnonnnnnononcnonnnanonnnos 24 Configuring the Integrated Office Companion Application on Your Phone cee 25 Installing the Integrated Office Companion ApplicatiON ooooccononcccnoncccnoncncnnnnccnoncnonnnanonnnos 26 Display the Integrated Office Companion Application Toolbar oooonncnnnnccinnnnnocanonccannnnnnos 27 Hide the Integrated Office Companion Application Toolbar s eeseseeseseeeeeseeesesreesressreresee 27 Elements of Your Integrated Office Companion eessesseseeesisesesressrserssresstssresressessresreeseese 27 Using the Telephony Toolbar isla 29 USING THE PC COMPANION APPLICATION 0 000 ecessssscssceseeeseceseeeeeeaceseceseeeseceaeeneeenee 39 About the PC Companion Application 20 0 0 ceeeccssssecesceceseeeceeececseaceceeccecnsecceenceeensceeenaes 39 Opening the PC Companion Application ooonoccnnncnnnccnononannnonanonnncnononnnn nono nono nc cone nnnn cra ccnn anno 39 Programming Feature Keys Using the PC Companion Application ooooocccnoccccnoncccnoncnonnnnss 39 Clearing Editing or Copying Key Programming ccoooocconononnnonnnonnnononcnonenannnona nono ncnoncnnnncnnnnnos 41 PROGRAMING FEATURES ON YOUR KEYS coooocncococonoconccnonconacononnnonnnonnconcconcc nono nonanonncnnos 42 Tips on Programming Features sensoinainsiajaion iii a seed nes E A aE
2. e Dial the appropriate feature access code and the number of the station that placed the call on Hold Mute Mute lets you temporarily turn your phone s handset headset or handsfree microphone off during a call To turn Mute on during a call e Press Y MUTE The y MUTE light turns ON To turn Mute off and return to the conversation e Press MUTE The 4 MUTE light turns OFF Note If you are on a Handsfree MUTED call and you lift the handset the handset microphone is automatically enabled and the MUTE light turns OFF NOTE FOR USERS ON RESILIENT 3300 ICP SYSTEMS If your phone switches to the secondary system while your speaker or handset is muted that is while the Mute key is lit the call remains muted until you hang up 32 5330 5340 IP Phones User Guide Transfer To Transfer an active call 1 2 3 Press TRANS CONF Dial the number of the third party Do one of the following e To complete the Transfer hang up e To announce the Transfer wait for an answer consult and hang up e To cancel the Transfer press 6 CANCEL To transfer an active call during headset operation 1 Press TRANS CONF 2 Dial the number of the third party 3 To complete the Transfer press the Release feature key Conference To form a Conference when a two party call is already in place or to add another party to an existing Conference 1 2 3 4 Press 5 TRANS CONP Dial the
3. 24 Indicates new voice mail Headset O Indicates that the phone is in headset mode DND Indicates DND Do not disturb mode Logged in as Indicates that a hot desk user is logged in Conference Unit 12 Indicates that the Conference Unit is connected and turned on Provides prompts in most phone applications Content changes based on the application Shows context and summary information based on information in the Programmable Keys area such as Page Indicators numbers of items and so forth 14 5330 5340 IP Phones User Guide USING YOUR PHONE APPLICATIONS Your 5330 and 5340 IP Phones provide applications that simplify the use of your phone Applications provides access to all the phone s applications To open the Applications window press Applications in the default Phone window The Applications home window gives the current status of your phone s applications To open an application press the key beside the application name People 5340 IP Phone only Use the People application to add delete and edit contact names and numbers You can also dial anyone on your contact list from the People application The People window displays up to eight contacts per page ordered alphabetically by last name For information on using the People application refer to Setting Up Your Contact List and Dial From Your People Application Call Forwarding Use the Call Forwarding application to create C
4. To cancel Call Forward Remote from the station that set the remote forwarding 1 Lift the handset Dial the appropriate feature access code Dial the extension of the remote station Po AD Hang up To cancel Call Forward Remote from the station that was forwarded 1 Press SuperKey must be programmed to a key Press the No softkey until Call Forwarding appears Press the Forwarding softkey Press the Review softkey Press the Change Key softkey Press the Turn FWD Off softkey SY GOS YV aR 2 S Press SuperKey must be programmed to a key Call Forward End Chaining To ensure that calls do not get forwarded again by the destination number 1 Lift the handset 2 Dial 64 3 Hang up To again allow calls to be forwarded by the destination number 1 Lift the handset 2 Dial the appropriate feature access code 3 Hang up Call Forward Forced To force an incoming call to be forwarded e Press the Forward softkey 59 5330 5340 IP Phones User Guide Call Forward Override To override Call Forward and ring a station 1 Lift the handset 2 Dial the appropriate feature access code 3 Dial the extension number Call History Call History keeps track of the names if available and telephone numbers of missed calls answered incoming external calls and outgoing external calls Once enabled on your phone by your system administrator it functions automatically To display the call his
5. hard keys Softkeys 8 Handsfree Speaker 9 Handset applications or line appearance keys according to your communication needs On your home page the bottom right feature key is always your Prime Line key on a 5340 IP Phone and the bottom left feature key is always your Prime Line key on the 5330 IP Phone The top three keys are softkeys Provides sound for Handsfree calls and background music Use for handset calls If you are in headset or handsfree mode you do not need to use the handset 10 5330 5340 IP Phones User Guide Ring Message indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone On Your phone is ringing another phone Off Your phone is idle or you are on a call For Users on Resilient 3300 ICP Systems If during a call you hear a beep repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system The call continues and there is a change in the operation of some keys and features on your phone Normal operation resumes when your phone switches back to the primary system If your phone is idle and switched to the secondary system you ll see a flashing rectangle on the display The rectangle remains until the switch to the primary system is complete If the phone fails over to the secondary ICP you have access to your mailbox on the secondary ICP only if a mailbox
6. or 2 Press the key programmed to the Conference Unit application Turn the conference unit on and off 1 Verify that the conference unit is connected to your phone 2 Access the Conference Controller For more information see Access Conference Controller 3 Press Turn On Turn Off While the Conference Unit is on the 2 icon shows in the phone status line Adjust the conference unit volume e Press Volume Up or Volume Down Place the conference unit in Presentation mode Presentation Mode is used when only one individual is speaking to a group If another member in the group wishes to speak you must disable Presentation Mode Presentation Mode minimizes extraneous noise To place the conference unit in Presentation mode e Press Presentation Mode Exit the conference controller To exit the conference controller e Press Close 79 5330 5340 IP Phones User Guide Mute the conference unit To mute the conference unit so that conversation in the meeting room cannot be heard by individuals being conferenced e Press Mute USING THE LINE INTERFACE MODULE Y our phone supports the Mitel Line Interface Module The Line Interface Module allows you to make and receive calls over an analog line Line Interface Module line connected to your phone The Line Interface Module operates in either of the following two modes as determined by your System Administrator e Line Interface Module Mode your phone allows you t
7. 1 Press the programmed Tag Call key while the call is in progress For information on how to program keys see to Programming Features On Your Keys OR 1 Press S TRANS CONP 2 Dial the appropriate feature access code If the call was successfully tagged Thank You is shown on the display otherwise Not Allowed is displayed Note Tag Call can be used on active two party calls only Calls on hold and conference calls cannot be tagged 77 5330 5340 IP Phones User Guide Trunk Flash The Trunk Flash feature allows you to access Centrex features if available while you are talking on an outside call To flash a trunk while talking on an outside call 1 Press the key you have programmed to Flash Note You can program a key to single flash or double flash 2 Wait for dial tone 3 Dial the Centrex feature access code 78 5330 5340 IP Phones User Guide USING YOUR PHONE WITH THE 5310 IP CONFERENCE UNIT Your phone uses the 5310 IP Conference Unit for conferencing You use the Conference Controller to turn the conference unit off or on to adjust the volume or to put the conference unit into Presentation mode You can only run one Conference Controller session at a time If the 5310 Conference Unit is not connected to your phone the Conference Controller application is not available Access the Conference Controller To access the Conference Controller 1 Press Applications and press Conference Unit
8. 1 Win Messeneger 4 7 installed Outlook 2003 installed 2 Install and run IOC 3 Install Windows Live Messenger 8 1 RESULT ON THE PHONE DOESN T WORK even if you stop and start IOC Microsoft Windows Messenger and Office Communicator Integrated Office Companion Presence and Alternate Number Feature The combination of certain versions of Microsoft Windows Messenger and Microsoft Office Communicator can cause the Integrated Office Companion to fail to call an alternate phone number when the presence is set to Away One valid combination that functions correctly is Microsoft Windows Messenger version 4 7 3001 and Microsoft Office Communicator 1 0 559 iTunes Integrated Office Companion Pause Music Feature iTunes 7 0 2 16 does not conform to the Microsoft Application Programming Interface API and treats the PAUSE message as a PLAY PAUSE message Meaning that if it is in a paused state it will start playing when it gets the PAUSE message again Most other versions of iTunes do not respond to the command at all and therefore will not pause when requested from Integrated Office Companion 84
9. Active Directory for Corporate Search Popup Notification of Incoming Calls When an incoming call occurs a popup toast is presented and displays the CLID 36 5330 5340 IP Phones User Guide The toast pop up can be controlled via the settings menu You can turn the toast pop up on or off The default is off Telephony Toolbar Pop up Notification Incoming Call Kim Currie 1906 sal Answer E A From the pop up you can e Answer the incoming call e Doan Outlook Contacts Search based on the CLID e Doa Desktop Search based on the CLID Long Distance and International Calls When storing long distance and international numbers in Outlook or typing them on the telephony toolbar certain formatting must be remembered or they become invalid when dialled These numbers must be in format understood by the telephony equipment The application uses Windows dialling preferences There are four parts to such a number e The international dialling prefix o The Microsoft Operating System software stores the international prefix in the Phone and Modem Options under the Control Panel After the user enters the location he or she is dialling from the proper international prefix is saved so the user does not need to enter it for any international calls made from the computer o Itis not used if the user dials a number within his or her country e The international or country code o Prefix this number with so
10. PC Links Button o Select Send Email to Caller e Desktop Search for Caller o Right click the small portion of the PC Links Button o Select Desktop Search for Caller Note For the respective PC Links options to function you must have Microsoft Outlook running and Microsoft Windows Desktop Search installed Contact your system administrator to install these products for you Telephony Toolbar Menu Clicking on the small button at the right of the Telephony Toolbar causes the Telephony Toolbar menu to appear with the following menu choices Telephony Toolbar Telephony Toolbar Menu Extra Phone Features Settings About Help For more great products click here Program Phone Keys Exit Settings Dialog To open the Settings Dialog window select Settings from the Telephony Toolbar Menu or the Tray Icon Settings Dialog 34 5330 5340 IP Phones User Guide General E Pause music when phone is in use E Use Windows telephony location Edit E Preview number before dialing Directory Lookup 9 Outlook contacts Corporate directory Both Incoming call actions Display toast popup with caller ID Lookup caller in Outlook contacts F Perform Windows Desktop Search using caller ID Presence T Change my IM Status to On The Phone when use my phone Change my IM status to Busy when set Do Not Disturb on my phone F Set my phone to Do Not Disturb when m
11. The dotted radio button icon next to the profile shows the current active profile 54 5330 5340 IP Phones User Guide To create a Call Forward profile 1 SU AR ake Launch Applications Press Call Forwarding Press New Profile Press Edit Profile Name An on screen keyboard displays Press the appropriate keys in the on screen keyboard to enter the profile name and press Save This profile name identifies where your phone calls will be forwarded to Select the check boxes opposite Call Forward categories as follows e Always forwards all your phone calls e Busy Internal forwards internal phone calls after several rings if your line is busy e Busy External forwards external phone calls after several rings if your line is busy e No Answer Int forwards internal phone calls redirects your calls after several rings if you don t answer e No Answer Ext forwards external phone calls redirects your calls after several rings if you don t answer Note You can select one or more settings however the Always setting takes priority over all other settings For each of the Call Forward categories e Press Edit Number to display the on screen keyboard e In the on screen keyboard enter the appropriate number e Press Save Press Save The edit window closes This profile is saved but it is not activated To activate this profile see Activate Call Forward below Note Press Cancel at any time to exit this ap
12. key light returns to the state it was in before the call was established 65 5330 5340 IP Phones User Guide Do Not Disturb When you enable Do Not Disturb callers will get a busy tone and an on screen text message indicating that you do not wish to be disturbed To activate or deactivate Do Not Disturb e Press the Do Not Disturb key that you programmed The key is highlighted when Do Not Disturb is activated and is not highlighted when Do Not Disturb is not activated The phone status line shows the Do Not Disturb icon To activate Do Not Disturb from a remote extension 1 Lift handset 2 Dial the number of the station to which Do Not Disturb is to apply 3 Hang up To deactivate Do Not Disturb from a remote station 1 Lift handset 2 Dial the appropriate feature access code 3 Dial the number of the station with Do Not Disturb activated 4 Hang up Emergency Calls Warning for emergency number dialing Consult your local authorities for Emergency Numbers and 911 or equivalent service availability in your area There are two methods of dialing emergency numbers based on the programming of your 3300 ICP e Emergency Call Routing NOT programmed e Emergency Call Routing programmed Caution Verify with your System Administrator which type of emergency number dialing you can use 66 5330 5340 IP Phones User Guide EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING NOT PROGRAMMED If Emergency Call Routi
13. number of the next party Wait for an answer Press 5 TRANS CONP To leave a Conference Hang up or press 69 CANCEL Conference Split To Split a Conference and speak privately with the original party Press the Split softkey 53 5330 5340 IP Phones User Guide Add Held To move a call on hold to another line appearance 1 Press an available line key 2 Press the AddHeld softkey 3 Press the flashing line key To add a call on Hold to an existing conversation or conference 1 Press the Add Held softkey 2 Press the flashing line key Swap To call another party when you are in an established two party call 1 Press TRANS CONF 2 Dial the number To alternate between the two parties e Press the Trade Calls softkey Call Forwarding Call Forward lets you redirect incoming calls to an alternate number when your phone is busy when you re not answering or all the time PROGRAM CALL FORWARD You can create Call Forward profiles that identify where to send your incoming calls Once you create and save a Call Forward profile in the Call Forwarding application you can enable or disable it at any time Notes e The None Profile is a default profile provided by the system It has no numbers programmed and is used to turn off Call Forwarding e The default profile appears when the Call Forwarding set up does not match any of your profiles e Only one call profile can be active at a time e
14. on a per phone basis When this is in effect the following settings are set by the system administrator and you cannot changed them e Programmable Keys e External Messaging e Goto URL Specify User Information To specify the phone number displayed on your phone 1 Press Settings or gt 2 Press User Information 3 Press Edit Name 4 In the on screen keyboard press the appropriate letters to spell your name 5 Press Save 6 Press Edit Number 7 In the on screen keyboard press the appropriate numbers for your line 8 Press Save 9 Press Save again Note Press Cancel at any time to exit this application without making any changes or press Clear to clear the entered name and number 18 5330 5340 IP Phones User Guide Specify Language To specify the language in which prompts and applications display 1 Press Settings or ia 2 Press the Language setting The phone displays the three language selections that are currently programmed in the ICP 3 Select the appropriate language and press Save The phone displays your chosen language Note Languages supported on the 5330 5340 may differ from those supported on the ICP If the phone is configured for an unsupported language the prompts may appear in your selected language but the Application language for the phone defaults to English The Language window displays name of the selected language Unsupported Specify Display Brightness and Cont
15. people visiting your desk of your whereabouts Select from a variety of advisory messages including On vacation In a meeting or Out to Lunch To turn Messaging Advisory on 1 Press Superkey must be programmed to a key If necessary press the No softkey until Advisory Msgs appears Press the Advisory softkey Press the Next softkey until the desired message appears Ls A O Press the Turn Msg On softkey To turn Messaging Advisory off 1 Press Superkey must be programmed to a key If necessary press the No softkey until Advisory Msgs appears Press the Yes softkey when Advisory appears wy ier MA Press the Turn Msg Off softkey Messaging Callback To leave a Callback Message when you hear busy or ringback tone e Press EJ MESSAGE or press the Callback softkey To respond to a message waiting condition on your phone 1 Press SE MESSAGE 2 Ifa password is required dial your password and press the Enter softkey if available 72 5330 5340 IP Phones User Guide 3 Press the Read Message softkey and do one or all of the following e To display the time the message was sent press the More Msg softkey e To display the number of the caller press the More Msg softkey twice e To call the message sender press the Call softkey e To delete the message press the Erase Msg softkey e To view the next message press E MESSAGE You can check for messages from a remote st
16. permission of Mitel Networks Corporation and its Licensors Table of Contents ABOUT Y OUR PHONE di dida 8 El ments ot Your PHONE ca do cl cos 9 Ring Message Indicators ja jisc1 ssicdsssesesarasvesacesseaccaeantcscanvansdaeds anncea sade sido dable aida eins dadas 11 For Users on Resilient 3300 ICP Systems A 11 Mitel Line Interface Mod le oros ptos 11 TIPS FOR YOUR COMFORT AND SAFELY aaa 12 Dont eradle the handset 2 csescssesicut fesse esas eee nna naasi 12 Protect your hearin lo 12 Adj st th viewing lei ii iia 12 USING YOUR DEFAULT PHONE WINDOW AND KEYS ocoonconicococococccccnnnonnconnconccncnnnonnos 13 Getting Started with Your Phone usina darian adorada nidad dicas 13 USING YOUR PHONE APPLICATIONS ts 15 Using the Settings A ppl Cation 00 cade dea E EK Danes 16 Getting Hol o e ea ee 17 Tips for Setting up your A Ras 17 CUSTOMIZING YOUR PHONE sesion is 18 Specil yo see IOMA AS 18 Specify La a ii 19 Specify Display Brightness and Contrast idea 19 Specify Audio Feedback Options sisi jsiccassaiess cdssaasaouscaaevennccecs seceaaeadesdeceasadeastaesdactessntae couesees 20 PEC y LEE dd 20 Specify Call Notification Beba viii lc it ie ri 21 Adjust he RINGER 4 ose ee ee Ct i A A RN aa 21 Enable a Screen Saver 5340 Only sv scsseisescsciasscecisveacessisegeaicucs ici 22 Program Receipt of External Messaging cid ee aon 23 Enable URL Displays on your Phone amo ira 23 Enable PEC Connectivity assen cias 23 5330 5340 IP Phones
17. the telephony equipment understands this is not a local call o This number determines whether the international dialling prefix should be appended to the number before it is dialled e The area code o Enclose this number with so the telephony equipment understands this is the area code portion of the number e The subscriber number o this last sequence of digits may not contain periods or dashes such as 765 4321 or 765 4321 For example in North America the number 37 5330 5340 IP Phones User Guide e 1 613 765 4321 must be entered as 1 613 7654321 e 011 45 75 123456 must be entered as 45 75 123456 In the United Kingdom this would be e 0 29 123456 must be entered as 0 29 123456 e 00 966 1 123456 must be entered as 966 1 123456 38 5330 5340 IP Phones User Guide USING THE PC COMPANION APPLICATION About the PC Companion Application The PC Companion Application is a PC based desktop programming tool that allows you to easily program your phone keys and label those keys using your PC You can also use the PC Companion Application to program your feature keys to launch phone or PC applications open PC documents like a Microsoft Word document or navigate to a URL directly using your browser Opening the PC Companion Application 1 Select Program Phone Keys from the tray icon menu or the Telephony Toolbar menu Programming Feature Keys Using the PC Companion Application 2 Select Program
18. ua neil ee Quien aun nara ghes 58 A A A E E AS E SESE 58 Call Forward Remote I m Here cccccccccccesssssssecesececeesessnseceeeccesceesssssseeeeeceeesesenetteaeess 58 Call Forward End Chaining eiii ii 59 Call Forward o o al ei ates 59 Call FotWward Override sinesine a EET E e luaa 60 CALAS a O 60 Cal Pak ji ida it 61 Call A A Sees ua ede es deg ape ea 62 o O 62 DISKA eaea a A EEEE EE E eaas 62 Do Not DistUrb ce iiei nasao ostein aea id 66 Pineroency Calls a a A ad SS 66 A O 68 5330 5340 IP Phones User Guide Group Paging Meet Me Amis WER 4 0555 foie ac te coscaecsstageuouy a aaa 68 Headset Operas 69 Hot Desking at A eaten aah een eal reek 70 Hot Desk Remote Lo zolo E A ari 70 Hot Desk PUN CAME i 71 Make BUS Vii ii adas 71 Message Walls dia a es 12 Messaging Ad VISO tio 12 Mess cm Callback cise a R R A A O RN 12 Messaging Cancel Callback union 74 Messaging Cancel All Callbacks cis peed elastin id 74 DVIS UG cae tt a seth So e ein 74 INTHE AS We O 74 Override Unthiide ss dastastind Kouwlah Ghats GN eh Gea sete A are 75 O A ls Mile ah a de a alc le Li cle a Ri 75 Record a Callisia ne inea i e E mula E E a E E ESES 75 Reminder EEEE E E T E AET 76 Speak O Fase arroen e E SES A ie 77 PEE Call arain ie e scan e a a T dere tasteis E A TE E el acs a a a e a E a Eaa aoa E eaa s SEEE a ane ees 71 Tronk Flasha E 78 USING YOUR PHONE WITH THE 5310 IP CONFERENCE UNIT eneee 79 Access the Conterence Control
19. until Ringer Adjust appears Press Ring Adjust Press No Press Ringer Vol Press UP or Down Press Superkey To adjust the Ringer Volume while the phone is ringing Press UP or Down 21 5330 5340 IP Phones User Guide Notes If the phone is in talk state this action adjusts the volume of the handset headset or speaker If the phone is idle this action adjusts the contrast To adjust the Ringer Pitch while the phone is idle 1 2 3 4 5 6 Press Superkey must be programmed to a key Press the No softkey until Ringer Adjust appears Press Ring Adjust Press Ringer Pitch Press UP or Down Press Superkey Enable a Screen Saver 5340 only You can program your screen saver to turn on after a specific time period of inactivity on your phone To enable a screen saver 1 Tan a US Hi Press Settings or is Press Screen Saver Select the inactivity time which will activate the backlight switch to turn off Press the checkbox opposite Display image if you wish the screen saver to be displayed If you do not press this checkbox only the set backlight is turned on Use the Brightness options to adjust the Brightness of the screen saver if necessary Press Save 22 5330 5340 IP Phones User Guide Program Receipt of External Messaging You can program your phone to launch the Phone applicatio
20. Answerback off e Press the flashing y MUTE key once The MUTE key light turns OFF e To respond to a Direct Page when Handsfree Answerback is OFF see Direct Page Handsfree Answerback Disabled elsewhere in this guide Note By default Handsfree Answerback is turned OFF at your phone If the A MUTE key is OFF when your set is idle Handsfree Answerback is OFF 63 5330 5340 IP Phones User Guide To answer a call using Handsfree Answerback Phone state before Page arrives To answer the Direct Page Phone is idle and MUTE 1 Check that MUTE is OFF is flashing 2 Listen for the paging party 3 Begin speaking 4 Lift the handset if you wish to switch from a Handsfree call to a handset call You are on a handset or headset 1 Check that MUTE is flashing call and MUTE is OFF 2 Press MUTE The light turns ON solid and you are now speaking to the paging party and have muted your handset headset call 3 Speak to the paging party Press MUTE to alternate between handset headset and handsfree calls You are on a MUTED The party paging you receives a busy tone Handsfree handset headset call OR you are Answerback does not interrupt your call on a Handsfree call To end a Handsfree Answerback call e Press either Q SPEAKER or E CANCEL When the Handsfree Direct Page call ends the MUTE key light returns to the state 1t was in before the call was established 64 5330 5340 IP Phones User Gu
21. ER End a call Do one of the following e Press Hang Up or Cancel ES e Replace the handset e Press the key that you have programmed as Cancel e If you are in Handsfree mode press mt SPEAKER Redial To redial the last number that you manually dialed 1 Lift the handset optional 2 Press 2 gt REDIAL Redial Saved Number To save the last number that you manually dialed 1 Lift the handset 2 Dial the appropriate feature access code To Redial a saved number 1 Lift the handset 2 Dial the appropriate feature access code 49 5330 5340 IP Phones User Guide Handsfree Operation To use Handsfree to make a call 1 If you want to use a Non Prime Line press a Line Appearance key Note Your administrator must program Line Appearances to your phone 2 Dial the number 3 Begin speaking when the called party answers Your phone s Handsfree microphone and Handsfree speaker transmit and receive audio To use Handsfree operation to answer calls 1 Press the flashing line key 2 Begin speaking Your phone s Handsfree microphone and Handsfree speaker transmit and receive audio To hang up while using Handsfree operation Press Q SPEAKER To turn Mute on during Handsfree operation e Press MUTE The Mute key light turns ON To turn Mute off and return to conversation o Press A MUTE The Mute key light turns OFF To disable Handsfree operation e Lift the handset To return to Hand
22. Integrated Office Companion On the Phone Feature There are certain combinations of Microsoft Windows Messenger and Outlook that will interfere with the functionality of the Integrated Office Companion On the Phone feature The following is a list of combinations that work and those that do not Windows Messenger 4 7 with Outlook 2002 works Windows Messenger 4 7 with Outlook 2003 works Windows Messenger 5 1 0639 with Outlook 2002 DOESN T WORK Windows Messenger 5 1 0639 with Outlook 2003 works Windows Messenger 5 1 0701 with Outlook 2002 works Windows Messenger 5 1 0701 with Outlook 2003 works MSN Messenger 7 0 with Windows Messenger 4 7 amp Outlook 2002 works MSN Messenger 7 0 with Windows Messenger 4 7 amp Outlook 2003 works MSN Messenger 7 0 with Windows Messenger 5 1 0701 amp Outlook 2003 works Windows Live Messenger 8 0 with Windows Messenger 4 7 amp Outlook 2003 11 8010 8036 works Windows Live Messenger 8 1 with Windows Messenger 4 7 amp Outlook 2003 11 5608 5606 WORKS amp DOESN T WORK SEE BELOW Windows Live Messenger 8 1 with Windows Messenger 5 1 0701 amp Outlook 2003 11 5608 5606 WORKS amp DOESN T WORK SEE BELOW For Windows Live Messenger 8 1 e Casel 1 Win Messeneger 4 7 installed Outlook 2003 installed 2 Install Windows Live Messenger 8 1 3 Install IOC 83 5330 5340 IP Phones User Guide RESULT ON THE PHONE WORKS e Gse 2
23. MITEL 3300 IP Communications Platform MITEL 5330 IP and 5340 IP Phones User Guide QA MITEL it s about YOU NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation MITEL The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document Revisions of this document or new editions of it may be issued to incorporate such changes No part of this document can be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without written permission from Mitel Networks Corporation TRADEMARKS example only Mitel and Speak Ease are trademarks of Mitel Networks Corporation Windows and Microsoft are trademarks of Microsoft Corporation Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged Mitel 5330 IP and 5340 IP Phones User Guide April 2007 Mitel Networks Corporation and its Licensors 2006 2007 All rights reserved This documentation and associated software is protected by copyright law and international treaties No part of this documentation or associated software may be reproduced or distributed without the prior written
24. Press View Applications Select the desired application Press Save Press Close 45 5330 5340 IP Phones User Guide To program Speed Call 1 2 3 4 5 6 7 Press Settings or le Press Programmable Keys Press the key you wish to program If it s already programmed press Clear Key Press Speed Call Press Edit Label and enter the label for the Speed Call Press Save Press Edit Number and enter the phone number for the Speed Call The maximum length is 26 characters 0 9 and Pause and Flash are not allowed The hard dialpad cannot be used to enter the number Press Save and then press Save again Press Close To return to the Feature or Applications list at any time press Cancel or the Applications key You can also choose to Edit the Label Clear Information and Clear Key Clear Programming from a Key You may wish to clear the programming from a key if you are no longer using it To clear the feature or application programming from a key 1 2 3 4 Press Settings or E Press Programmable Keys Press the key you wish to clear Press Clear Key Either press Cancel or reprogram the key 46 5330 5340 IP Phones User Guide SETTING UP YOUR CONTACT LIST 5340 ONLY Use the People application to set up your contact list Adding names to your contact list You can add a name to your contact list by entering it directly using t
25. all Forward profiles that identify where to send your incoming calls The Call Forwarding window shows a list of your Call Forwarding profiles and indicates which one is active See Call Forward for more information on how to add edit delete and activate Call Forwarding profiles Conference Unit Use the Conference Unit application to control the 5310 IP Conference Unit Use this application to turn the conference unit off or on to adjust the volume or to put the conference unit into Presentation mode You can only run one Conference Controller session at a time The Conference Unit application is available only when your phone is connected to a 5310 Conference Unit See Using Your Phone with the 5310 Conference Unit for more information Settings Use the Settings application to display and quickly change your phone s current communications settings See Using the Settings Application for more information Launch PC Application Provides a launch point to the PC Companion Application See Using the PC Companion Application for more information Help Provides access to Launch PC Help and Quick Help and displays a list of the key icons Call Info Use the Call Info application to display caller information on your phone s prime line Call Info appears automatically on incoming calls if the Call Notification Display Call Info Setting is enabled and Call Info is available You can press the programmed application key from the de
26. all logs 1 After selecting the type of logs you wish to delete press the Delete All softkey 2 Confirm that you do want to delete all items by pressing the Yes softkey 60 5330 5340 IP Phones User Guide To delete a particular call from the call log e With the call log that you want to delete displayed press Yes twice or press the Delete softkey Call Park The Call Park feature allows you to place a call in a special hold state You or someone else can then retrieve the call from any extension in the system After parking the call the system can automatically connect you to paging equipment so that you can announce the call to the requested party To park an active call 1 Do one of the following e Press the Call Park feature key must be programmed e Press S TRANS CONF and then dial the appropriate feature access code The display shows PARKED followed by the park destination and parking spot index if applicable Example PARKED 1234 02 2 Dial the directory number on which to park the call not required if the number is programmed to the Call Park feature key 3 To inform a user that a parked call is waiting do one of the following e If automatic paging is enabled announce the call and the park retrieve digits shown on the display e If automatic paging is disabled press the programmed Page key or dial the appropriate feature access code followed by the Paging zone number if requir
27. at you should remove it first Use the Add or Remove Programs in the Control Panel and scroll to Mitel 5330 5340 PC Companion Application select it and click on Remove When this is completed double click Setup exe again if you exited the installation Otherwise click OK and the installation will continue Follow the instructions in the installation program To launch the Integrated Office Companion Application click the Windows Start menu and navigate to Mitel gt Integrated Office Companion In the Integrated Office Companion application do the following a Select Integrated Office Connectivity from the menu on the left b Enter the IP Address field you recorded in Step 2 in Configuring the Integrated Office Companion on Your Phone c Enter the password you selected in Step 4 in Configuring the Integrated Office Companion on Your Phone or use the default password Click Connect The Integrated Office Companion Application connects with the 5330 5340 IP phone The Integrated Office Companion application is started every time you log in or your PC is restarted assuming you elected this option during setup If your Integrated Office Companion Application is not connecting to your phone for example if your programmed feature Keys are disabled or you receive an error message upon start up contact your administrator 26 5330 5340 IP Phones User Guide Display the Integrated Office Companion Application Toolba
28. ation 1 Boley GON SS eo Rs oh Press Superkey must be programmed to a key Press the No softkey until Remote Msging appears Press the Yes softkey Dial your extension number Press the Enter softkey If a password is required enter your password and press the Enter softkey Press the Yes softkey You can set change or clear a password up to 7 digits not including 0 1 2 3 4 Press Superkey must be programmed to a key Press the No softkey until Set Password appears Press the Yes softkey Do one of the following e To enter a new password enter your password e To change or clear your password enter your current password Press the Enter softkey To change or clear your password do one of the following e To change your password enter your new password and press the Enter softkey e To clear your password enter 0 Enter your new password again If you are setting up or changing a password press the Enter softkey Press Superkey must be programmed to a key 13 5330 5340 IP Phones User Guide Messaging Cancel Callback To cancel a Callback 1 Lift the handset Dial the appropriate feature access code Dial the number of the called station fe o Hang up Messaging Cancel All Callbacks To cancel all Callbacks 1 Lift the handset 2 Dial the appropriate feature access code 3 Hang up Music To turn Music on and off when the phone is idle do o
29. audio control capability and Mute Controls Or and DOWN provide volume control for the ringer handset and handsfree speakers 5330 5340 IP Phones User Guide 4 Fixed Function Keys 5 Keypad 6 Navigation Page Keys 7 Programmable e SPEAKER enables and disables Handsfree mode e y MUTE enables Mute which allows you to temporarily turn your phone s handset headset or handsfree microphone off during a call Give you access to the following phone functions i SETTINGS provides access to menus for your phone s additional features amp CANCEL ends a call when pressed during the call and when you are programming the phone eliminates any input and returns to the previous menu level e 135 REDIAL calls the last number dialed e gt HOLD places the current call on hold e A TRANS CONF initiates a call transfer or establishes a three party conference call e 3 MESSAGE provides access to your voice mailbox and flashes to notify you of messages waiting in your voice mailbox Note The Ring Message indicator also flashes when messages are waiting Use to dial Use to display additional pages of information The 5330 has two page navigation keys Back and Next The 5340 has three page navigation keys Back Next and Home Provides 24 on the 5330 and 48 on the 5340 self labeling keys that can Feature Keys and be programmed as speed call keys fixed function keys
30. bers must be in a format understood by the telephony equipment Refer to the section on Long Distance and International Calls at the end of this chapter e Left click the large portion of the Telephony Button Speed Dials Speed Dials Menu To Display the Speed Dials Menu do one of the following e Right click on the large portion of the Telephony Button Select Speed Dials from the popup menu e Right or left click on the small portion of the Telephony Button Select Speed Dials from the popup menu e Left click on the Tray Icon Select Speed Dials from the popup menu Telephony Toolbar Speed Dials Menu O Dan Dale Rich Henry Tang Jean Francois Wizard Add Edit Speed Dial Add Speed Dial For Caller The Speed Dials Menu displays a list of all Speed Dial entries programmed on the phone Selecting a name from the menu will dial the number on the phone Add a new Speed Dial Edit an existing Speed Dial To add a new the Speed Dial or edit an existing one do the following e Select Add Edit Speed Dial e Select a phone button to program e Specify a label for the button 31 5330 5340 IP Phones User Guide e Specify a number to dial e Specify presence information optional e Specify an alternative number to dial optional Note For Presence Information you need to have Windows Messenger MSN Messenger Windows Live or Office Communicator running on your PC Presence With th
31. contents of the text box Telephony Button The button is divided into two areas e The larger portion will cause the default action to occur rat which will change based on the telephony state This is the 27 5330 5340 IP Phones User Guide same action as the bottom item on the popup menu e The smaller portion will cause a pop up menu to appear showing all available options Right click on either portion of the button to cause the pop up menu to appear e Microphone Mute Mutes the phone microphone while on a call e Speed Dials Lists programmed Speed Dial buttons Programmed either via this menu or the phone Allows you to program Speed Dial buttons Also allows you to add a speed cal button for the current caller e Missed Calls Lists missed calls up to 20 e Redial Redials current number e Call Answer Hold Retrieve Hangup Dials an outgoing call answers an incoming call or puts current call on hold Menu Item changes with phone state O PC Links Button The button is divided into two areas e The larger portion will cause the default action to occur This is the same action as the bottom item on the pop up menu e The smaller portion will cause a pop up menu to appear showing all options available Right click on either portion of the button to cause the pop up menu to appear e Create Task Associated with Caller Creates a Microsoft Outlook task for
32. d for you You do not see any call logs for the phones registered DN you only see your history data When you log out the registered DNs history data is displayed To access your voice mail when you are logged in as a hot desk user you must log in to your voice mail To log into a Hot Desking phone the phone must be idle 1 Press the key you have programmed to HotDesking Press the Login key Using the phone keys enter your Hot Desk User Extension Number and then press OK 5 ce Enter your pin number and press OK While logged in as a hot desk user the phone status line shows the Hot Desk icon To log out of Hot Desking phone the phone must be idle 1 Press the key you have programmed to HotDesking 2 Press the Logout command key 3 Press the Confirm command key Note Your profile can only be active on one phone at a time If you log in from another phone without logging out from the first one the system will automatically deactivate your profile on the first phone Hot Desk Remote Logout A user who has forgotten to log out of a Hot Desking phone can be logged out from a phone that is configured to allow Hot Desk Remote Logout Note This feature must be allowed by your System Administrator via the Class of Service To remotely log out a Hot Desking phone 1 Dial 111 2 Dial the Hot Desk User Extension Number that you want to log out 70 5330 5340 IP Phones User Guide 3 4 Press the Logout co
33. e Integrated Office Companion you can display presence information in the Telephony Toolbar Speed Dial menu on the 5330 This is standard on the 5340 with the Basic Version Adding presence to an existing Speed Dial Note For Presence Information you need to have Windows Messenger MSN Messenger Windows Live or Office Communicator running on your PC To add presence to an existing the Speed Dial do the following e Inthe Telephony Toolbar select Add Edit Speed Dial e Select a phone button to program e The dialog will then populate with the Speed Dial Button s current setting e Check the Display User s IM Presence on my phone check box e Select the contact from the drop down e Click Save Missed Calls Missed Calls Menu To Display the Missed Calls Menu do one of the following e Right click on the large portion of the Telephony Button Select Missed Calls from the popup menu e Right or left click on the small portion of the Telephony Button Select Missed Calls from the popup menu e Left click on the Tray Icon Select Missed Calls from the popup menu Telephony Toolbar Missed Calls Menu 32 5330 5340 IP Phones User Guide amp Henry Tang 2255 11 06 2007 9 24 53 AM Clear list v Show animation By default the Missed Calls Menu displays a list containing up to 20 of the last missed calls Clicking a missed call dials the number of the caller Note If you are on the phone and recei
34. e the navigation keys to page through the contact list and select the name 3 Dial the contact name using one of the following methods e Select a contact name and press Dial e Press the key to the right of the contact s dial icon in the main list The contact name does not need to be selected 4 Continue the call using the speakerphone or lift the handset Phone Book To use Phone Book 1 Press Phone Book if available or the key programmed as Phone Book 2 Enter the last name of the desired party as follows e For each letter in the name press the appropriate key on the keypad until the letter is shown in the display For example if the letter C is required press the digit 2 three times e Use the lt softkey to correct errors e Ifthe next letter in the name is on the same digit key as the previous letter press the gt softkey before proceeding e Ifrequired press gt softkey to add a space between the first and last name 3 Press the Lookup softkey 4 If no match exists edit the original entry 48 5330 5340 IP Phones User Guide 5 If more than one match is found press the Next softkey 6 Do one of the following e To make the call press the Call softkey e To edit the entry press the Backup softkey e To exit press Cancel or Superkey Answer a call Do one of the following e Select the programmable line key for the ringing line that is flashing e Lift the handset or press l SPEAK
35. ed Then announce the call and park retrieve digits shown on the display Note Paging over a loudspeaker is not permitted in handsfree mode you must use the handset or headset To retrieve a parked call 1 Do one of the following e Dial the appropriate feature access code e Press the Call Park Retrieve feature key must be programmed 2 Dial the directory number on which the call is parked not required if the number is programmed to the Call Park feature key 3 If there are multiple calls parked on the number dial the two digit index number to retrieve a specific call or to retrieve the longest parked call 61 5330 5340 IP Phones User Guide Call Pickup To answer a call that is ringing at another extension in your Pickup Group 1 Lift the handset 2 Press the key that you programmed as Pickup To answer a call that is ringing at another extension not in your Pickup Group 1 Lift the handset 2 Dial the appropriate feature access code 3 Dial the number of the ringing station Campon When you get a busy tone you can use the Campon feature to be notified when the busy party becomes available To Campon to a busy station e Press the I Will Wait softkey To retrieve a call when you hear the Campon tone e You can use the Trade Call or Call Swap feature with the S TRANS CONF hardkey or a programmable line key Direct Paging Direct Paging allows you to page a party through the party s handsfr
36. ee speaker If the paged party has Off Hook Voice Announce enabled the page will be heard even when the party is on a handset or headset call If the paged party has Handsfree Answerback enabled and turned on on the phone your page automatically establishes a handsfree call with the paged party To page a party 1 Lift the handset 2 Press the Direct Paging feature key or dial the appropriate feature access code 3 Dial the extension number 4 Speak to the dialed party after the tone How you answer a Direct Page depends on whether Handsfree Answerback is enabled and turned on at your phone See one of the following procedures in this guide e Direct Paging Handsfree Answerback Enabled e Direct Paging Handsfree Answerback Disabled 62 5330 5340 IP Phones User Guide Direct Paging Handsfree Answerback Enabled When you receive a Direct Page Handsfree Answerback automatically establishes a Handsfree call on your phone after a single burst of tone Your administrator enables or disables Handsfree Answerback on your phone After your administrator enables Handsfree Answerback you can choose to turn it on or off directly from your phone To turn Handsfree Answerback on e When your phone is idle press A MUTE once The MUTE key light flashes to indicate that Handsfree Answerback is ON e When a Direct Page arrives the MUTE key light turns OFF and a Handsfree call is automatically established To turn Handsfree
37. elsewhere in this guide for instructions on programming a Record Call key to your phone Note Your system may be programmed to automatically begin recording external calls when you or the other answers To control recording do one or all of the following e To pause recording press the Pause softkey e To resume recording after pausing press the Resume softkey e To stop a recording without saving it press the Erase softkey or 69 CANCEL e To stop and save a recording press the Save softkey Putting the call on hold saves the recording taking the call off hold starts a new recording Depending on system programming hanging up or pressing S2 TRANS CONF or a DSS key may also save the recording 75 5330 5340 IP Phones User Guide To listen to a recording 1 Lift the handset 2 Access your voice mailbox 3 Follow the prompts to retrieve the recording Reminder To program a Reminder 1 Press Superkey must be programmed to a key Press the No softkey until Timed Reminder appears Press the Reminder softkey Enter the time in 24 hour format SE PAR Press the Save softkey To view change and or cancel a pending Reminder 1 Press Superkey must be programmed to a key Press the No softkey until Timed Reminder appears Press the Reminder softkey Pe eet be Do one of the following e To change the Reminder press the Change Key softkey enter the new time and press the Save soft
38. esiis 42 Program Feature Keys Using the Settings Application oooooononcccnoncccnoncccnoncnononncnnnnncnnnnanonnnos 45 Clear Programming from a KY asin na ii 46 SETTING UP YOUR CONTACT LIST 5340 ONLY ooooocnconcccccnnonconncnnconncnnncnnnonncnnccnncnnncnncon 47 Adding names to your contact list sssseeesseeesseesseessessseeeessttsstessersseessseeesseesstesseesseresseeessets 47 Editing information in your contact list eeseesesesseseesesereeresstesrssresseesessressesstesressesseesrenseese 47 MAKING AND ANSWERING CALLS oooocconcccicnnnononncnnnonanonncnnnonoconnnnnnonanonncna crac conc cnn oracion coins 48 Dial from your People Application 5340 IP Phone Only ooooonnoccnocaconcnnnanononanonccconccannnnnnno 48 Phone BOOK 22s sssetiist su toni sl rias 48 Answer A ts A RA A ete A NE AA de EA E AA 49 Enda call csi gnn eE i o EENE EEEN 49 A ON 49 Redial Saved Numbers a 49 Handsfree Operation a A a Qeat end ahll a E 50 Table of Contents AUO AMS WET tle ates a a ease Sa Masa ladda ea cet ar DG es 51 Using the Analog Tie a 51 CALL HANDELING onea oia iets coed asco aa nae a cogs ag Nan 52 j m KoI e ET E E E AE E A E isis 52 IMLS sora E E E A AT E E hcg E E 52 TS ts 53 COTS A O 53 Contorno Ti ana 53 Add A naa E E a N A a E ON 54 SWAP i ai E E S T E E AR ES 54 CAPRINO cr acca E ne ace tne ales vac E E E e 54 SING OTHER PEA TURES 00 at 57 Acco nt LES a Sod cea aa 57 AUD dic 57 Attendant Call Hold Remote Retrieve x 1 2
39. et See the section on headset usage elsewhere in this guide for more information Protect your hearing Your phone has a control for adjusting the volume of the handset receiver or headset Because continuous exposure to loud sounds can contribute to hearing loss keep the volume at a moderate level Adjust the viewing angle The stand built into your phone tilts to give you a better view of the keys To tilt your telephone for better viewing 1 Turn the phone so that the front faces away from you 2 Hold the base unit firmly and press the release tabs on the sides of the stand to detach the base unit 3 Hinge the hooks of the base unit into the notches on the back of the phone and snap into place as follows a Fora high angle mount hinge the two lower hooks into the bottom set of notches and snap the two upper hooks into the middle set of notches b Fora low angle mount hinge the two lower hooks into the middle set of notches and snap the two upper hooks into the top set of notches 12 5330 5340 IP Phones User Guide USING YOUR DEFAULT PHONE WINDOW AND KEYS The 5340 and 5330 IP Phone default phone windows and keys are shown and described below The Phone window provides access to programmable keys and the main phone interface Getting Started with Your Phone When you receive your phone you need to program features and applications An Applications key is programmed and appears on the upper left side of the d
40. et Me Answer or dial the appropriate feature access code See Programming Features on Your Phone for instructions on programming features to your phone 3 Do one of the following e To respond to a page from your prime page group press e To respond to a page from a specific page group dial the page group directory number Headset Operation To enable Headset Operation e Press the Headset feature key To answer a call when Auto Answer is disabled e Press the flashing line key To answer call when Call Notification is enabled e Select Close and then select the prime line To hang up e Press 9 CANCEL To mute your headset microphone e Press the MUTE key The light turns ON To turn mute off and return to the conversation e Press the MUTE key The light turns OFF 69 5330 5340 IP Phones User Guide Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone When you log in at the phone using your assigned Hot Desk User Extension Number the phone assumes all your speed dials features keys call forwarding setup and line appearances even your language preference for the display Any changes you make to the phone while you are logged in for example adding a speed dial are saved to your personal profile Logging in activates your profile on any phone that supports Hot Desking When you log in as a hot desk user Call History data is update
41. fault Phone Window For information on programming keys see Programming Features On Your Keys 15 5330 5340 IP Phones User Guide Using the Settings Application The Settings application provides a single location to access all your phone settings You can also launch the Settings application by pressing the Settings fixed function key CY The Settings window provides access to the Settings application Select these options to access a window where you can view and configure settings for your phone The Settings window provides the following User Information Use to specify your name and phone number Languages Allows you to select the language in which phone prompts and applications appear Supported languages are English French Spanish German Dutch Italian and Portuguese Note The system can support up to three languages at one time Language choices appearing in the phone display are controlled by ICP programming Text Size Allows you to specify the font size large or small for the 5340 IP Phone Programmable Keys Use to assign features to the Programmable Keys that are available in the Phone application Call Notification Use to specify that the Phone application behaviour when incoming or outgoing calls occur Brightness and Contrast Allows you to adjust the display brightness and contrast of your phone Screen Saver Allows you to specify a specific time of inactivity on your phone that trigge
42. has been programmed for you by your Administrator Notes e The mailbox on the secondary ICP will not contain the same messages as the mailboxes on the primary ICP Any preferences that are voice mail related are not carried from the primary ICP to the secondary ICP These preferences must be set on both ICPs e The People and Settings applications do not support resiliency Your logs contact information and any Settings on the primary ICP will not be carried from the primary ICP to the secondary ICP Mitel Line Interface Module The Line Interface module is an optional device that adds an analog phone line POTS capability to your phone If Emergency Call Routing is not programmed on your 3300 ICP you must use the Line Interface Module to dial emergency calls For more information on emergency number dialing refer to Emergency Calls If you have a Line Interface Module connected to your phone all programming of the Line Interface Module except the Analog Key is done by the Installer when your phone is installed For more information refer to Programming Features on Your Keys and Using the Line Interface Module 11 5330 5340 IP Phones User Guide TIPS FOR YOUR COMFORT AND SAFETY Don t cradle the handset Prolonged use of the handset can lead to neck shoulder or back discomfort especially if you cradle the handset between your ear and shoulder If you use your phone a lot you may find it more comfortable to use a heads
43. he People application or by copying a number from the Call Info window Since a contacts phone number is mandatory and its name is optional you are prompted to enter the number first To add a name to your contact list using the People application 1 SD RF wD Open the People application Press New Enter the number Press Save The First Name window appears Press the appropriate letters to spell the first name of your contact Press Save Press Close Editing information in your contact list 1 2 UID i Open the People application Press the name you wish to edit Note If you wish to delete the name from your contact list press Delete Press Edit Name In the on screen keyboard update the appropriate information Press Save Press Edit Number In the on screen keyboard update the appropriate information Press Save followed by Close 47 5330 5340 IP Phones User Guide MAKING AND ANSWERING CALLS You can make a call using one of the following methods e Dial a number from the People application for the 5340 IP Phone only e Press the programmed key associated with the party you want to call For more information about programming keys see Programming Features On Your Keys e Dial the number using the dialpad e Use Phone Book see Phone Book below Dial from your People Application 5340 IP Phone only To dial a contact from your People list 1 Open the People application 2 Us
44. hone have successfully associated the first time your settings are saved and reused for each subsequent connection 1 On the 5330 or 5340 press Settings or gt then select PC Connectivity The phone s IP Address appears on the display IP Address for PC AAA BBB CCC DDD 2 Record the IP address 1f desired or repeat Step 1 when you need to view the IP address 3 Still in the PC Connectivity window select Enable 4 Select Edit password and enter the password that will be used to set up the association with the PC application You can also choose to use the default password Record this password as you will need it to configure the PC application 25 5330 5340 IP Phones User Guide 5 Proceed to Installing the Integrated Office Companion Application below Installing the Integrated Office Companion Application Use this procedure to install the Integrated Companion Application software 1 Notes Determine the installation directory from which to install the Integrated Office Companion Application For example this may be a CD ROM or a network directory Contact your System Administrator if you have any questions Shut down all other applications before installing the Integrated Office Companion Application From the installation directory double click Setup exe If there is a previous installation of the Integrated Office Companion Application or PC Companion Application on your PC the installer indicates th
45. ide APPENDIX FOR YOUR INFORMATION Upgrading Integrated Office Companion If upgrading from a Standalone PC Companion to the Integrated Office Companion it is recommended that you first uninstall the Standalone PC Companion Integrated Office Companion and Microsoft Framework 2 0 In order to run the Integrated Office Companion your PC will also need to have the Microsoft NET Framework 2 0 installed e Ifthe Microsoft NET Framework 2 0 is not installed when you install the Integrated Office Companion the IOC install will download and install the Framework at that time e The Microsoft INET Framework 2 0 must also be present if you uninstall the Integrated Office Companion 82 5330 5340 IP Phones User Guide APPENDIX LIST OF LIMITATIONS Integrated Office Companion Limitations Integrated Office Companion is designed to tie together functionality from various other applications There are some cases of incompatible versions of these other applications that may result in limitations to certain Integrated Office Companion features Microsoft Windows Messenger and Outlook Integrated Office Companion Presence Feature Due to an incompatibility between Microsoft Windows Messenger version 5 1 and Microsoft Outlook 2002 presence information may not be passed on to the Integrated Office Companion correctly If you have this combination of Microsoft tools it is recommended that you upgrade either one or both
46. ide Direct Paging Handsfree Answerback Disabled Your administrator enables or disables Handsfree Answerback and you can also turn it on or off on your phone To turn Handsfree Answerback off see Direct Paging Handsfree Answerback Enabled elsewhere in this guide When Handsfree Answerback is disabled on your phone and you receive a Direct Page the Direct Page is indicated by a single burst of tone To answer Direct Page calls when Handsfree Answerback is disabled Phone state before Page arrives To answer the Direct Page indicated by single burst of tone Phone is idle and MUTE is OFF 1 Check that MUTE is ON solid 2 Lift the handset OR press MUTE key to answer in Handsfree mode The light turns OFF 3 Begin speaking You are on a handset call or 1 Check that MUTE is flashing headset call and MUTE is OFF 2 Press MUTE The light turns ON solid and and you are now speaking to the paging party and have MUTED your handset headset call 3 Speak to the paging party Press MUTE to alternate between handset and handsfree calls You are on a MUTED The party paging you receives a busy tone Handsfree handset headset call OR you are Answerback does not interrupt your call on a Handsfree call To end a Direct Page call do one of the following e Hang up the handset to end a handset call Press SPEAKER to end a Handsfree call e Press CANCEL When the Handsfree Direct Page call ends the MUTE
47. io feedback on for Press Play Error Tone errors Click Save Note Press Cancel at any time to exit this application without making any changes Specify Text Size To specify the text size that displays on the phone l 2 3 4 Press Settings or is Press Text Size Select Large Text or Small Text Press Save Note This setting is available only on the 5340 since the 5330 always uses large text Large is the default text size on the 5340 IP Phone 20 5330 5340 IP Phones User Guide Specify Call Notification Behavior To specify that the Phone window automatically displays when you are making or receiving calls 1 Press Settings or gt 2 Press Call Notification 3 Press the appropriate options to identify when you want the Phone window to display For example if you select the Made option each time the phone goes off hook to make a call the Phone window is displayed 4 Press Save Notes e When To my prime line is selected select Display Call Info to display Call Information instead of the Phone window e Press Cancel at any time to exit this application without making any changes e When the Conference Unit application is displayed the Phone application is not automatically displayed when making or receiving calls Adjust the Ringer To adjust the Ringer Volume while the phone is idle 1 2 3 4 5 6 7 Press Superkey must be programmed to a key Press the No softkey
48. ion keys for one touch feature access Both phones provide ten fixed feature keys for convenient access to features such as Conferencing Redial and many customizable user settings as well as navigational keys to access various screens and application layers The 5330 and 5340 IP Phones also feature a PC Companion application which is a PC based desktop programming tool that allows you to easily configure your phone from your Personal Computer PC The 5330 and 5340 IP Phones support Mitel Call Control MiNet protocol and session initiated protocols SIP Both phones support the Line Interface Module and 5310 IP Conference Unit Additionally they support Hot Desking and Clustered Hot Desking as well as Resiliency The 5330 5340 phones are ideal for executives and managers and can be used as an ACD Agent or Supervisor Phone as well as a Teleworker Phone NN0220 The 5330 IP Phone 5330 5340 IP Phones User Guide re 3340 ip Phone 3 01 pm 30 NOV 06 m a Hot Desk Messaging 9555 1212 People Call History Forwarding Don s Cell DND Order Desk NN0218 The 5340 IP Phone Elements of Your Phone Feature Function 1 Display Provides a large high resolution viewing area that assists you in selecting and using phone features 2 Ring Message Flashes to signal an incoming call and to indicate a message waiting in Indicator your voice mailbox 3 Volume Speaker Provide the following
49. isplay see figure below Press Applications to program your phone s settings your contact list using People 5340 IP Phone call forwarding and so forth See Using Your Phone Applications n Dume 5340 IP Phone E _ mra 330 IP Phone un Da T E s dii 6 mu NNO219 5340 and 5330 IP Phone Window 13 5330 5340 IP Phones User Guide 5340 and 5330 IP Phone Default Window and Keys Feature 1 Softkeys 2 Programmable Keys 3 Navigation Page Keys 4 Status Line 5 Information Area 6 Footer Function Allow you to access specific call control features which are context sensitive Non programmable feature keys which are specific to the application or state of the set The 5330 provides three softkeys and the 5340 provides six softkeys Launch specific call control features Use the Settings application or the PC Companion application to program these keys The 5340 provides 16 programmable keys per page a maximum of 47 programmable keys plus 1 prime line key The 5330 provides 8 per page a maximum of 23 programmable keys plus 1 prime line key For instructions on programming the keys see Programming Features on Your Keys Display additional pages of information The 5330 has two page navigation keys Back and Next while the 5340 has three page navigation keys Back Next and Home Displays time date and icons indicating feature states as follows Message Waiting
50. isten to the person at the far end over the handsfree speaker The handsfree microphone is disabled in Group Listen mode To activate Group Listen while in a handset conversation e Press the Group Listen key Audio from the far end party is now heard through both the handset headset and the speaker To make the call a normal two way speaker call Press Q SPEAKER To exit Group Listen mode and return to a normal handset headset call e Press the Group Listen key To activate or deactivate Group Listen while in headset mode e Press the Group Listen key Group Paging Meet Me Answer Group Paging allows you to page a group of telephones through their built in speakers You can belong to as many as three paging groups with one group designated as your prime group When you need to respond to a Group Page but don t know the identity or extension number of the paging party use the Meet Me Answer feature You have up to 15 minutes after receiving the page to use Meet Me Answer To make a Group Page 1 Lift the handset 2 Press Direct Page or dial the appropriate feature access code 3 Do one of the following e To page your prime page group press e To page a specific page group dial the page group directory number 4 Speak to the dialed party after the tone 68 5330 5340 IP Phones User Guide To respond to a Group Page by using Meet Me Answer 1 Lift handset 2 Press the key you have programmed to Me
51. key e To cancel the Reminder press the Cancel No softkey e To exit without canceling the Reminder press Superkey must be programmed to a key To acknowledge a Reminder when your phone rings once e Press the Confirm softkey 76 5330 5340 IP Phones User Guide Speak Ease Users of the Speak Ease softkey can place a call by speaking the name of the person they wish to dial Speak Ease enables you to have access to Mitel Speech Server The Speech Server is a speech recognition application that routes incoming calls to a specific destination based on spoken commands To dial a call using Speak Ease 1 Press the key you have programmed to Speak Ease 2 Speak the name of the person you wish to call Speed Call Speed Call is an application that allows you to dial a specific number with one key press You must program Speed Call on a Programmable key For more information on programming this key see Program Feature Keys Using the Settings Application To make a Speed Call e Press the key that you have programmed as your Speed Call key Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call Using the tag your system administrator or Telephone Company can identify the source of the call and provide this information to appropriate personnel or authorities CAUTION Tagging a non malicious call may result in fines or other penalties To tag a malicious call
52. ler ped tetooasaiGuets T 79 Turn the conference unit on and Oido pedi Dread 79 Adjust the conference unit OU c2i53s socenss de cosketincedsa teneale oe sqedecivencave souaaiadatoacoueermetenions 79 Place the conference unit in Presentation MOdE eee eeeeeeseeeneceseceeeeeeseecaeeseesseeenaees 79 Exit the conference Control id A Gina 79 Mute th conference Ii Paes Thea Gasset eta Miia aa ESE 80 Table of Contents USING THE LINE INTERFACE MODULE tsaiocisini lid a ii boina 80 Making and Answering Calls Using the Analog Key ooooccnnncccnoncccnonaccnonaccnnncnononnnconananonnnos 80 Making and Answering Calls Using the Failover Mode oooconocccnoconococoncnonnncnnncnonccnnncnnn nono nno 81 APPENDIX FOR YOUR INFORMATION sisi etashucsdeatvimnanens 82 Upgrading Integrated Office Companion eee eesecesecesseeeseeesseecsaeceaeenseeesneecsaeesseeeseeeenees 82 Integrated Office Companion and Microsoft Framework 2 0 0 0 ceeeeeceeeseeceeeneeeeeeeeeneees 82 APPENDIX LISE OF EIMIETA TIONS 522 Ghee a waa eae 83 Integrated Office Companion Limitations 0 eerie eee 83 ABOUT YOUR PHONE The Mitel 5330 and 5340 IP Phones are full feature dual port dual mode enterprise class telephones that provide voice communication over an IP network They both feature a large graphics display 160 x 320 and self labeling keys The 5330 IP Phone offers 24 programmable multi function keys and the 5340 IP Phone offers 48 programmable multi funct
53. ll the Standalone PC Companion Application 1f previously installed The following table details the features that are available in each version 5330 5330 5340 5340 Feature Basic Enhanced Basic Enhanced Tray Icon X X X X Display CLID in text entry X X X X field in deskbar on incoming call Dial number from tray icon X X X X Telephony Toolbar Incoming call popup and X X X X answer by clicking Use of Window s telephony X X X X location Access to speed dial entries X X X X Speed Dial programming X X X X Missed call list X X X X Telephony Toolbar X X X X Add Edit speed dial X X x x programming 24 5330 5340 IP Phones User Guide 5330 5330 5340 5340 Feature Basic Enhanced Basic Enhanced Search Outlook contacts x x x Presence X xX X Auto Presence State change x x x Auto search of Outlook x x contacts Search Active Directory x X Drag amp Dial Dial highlighted x Open contact from tray icon X Telephony Toolbar Pop up Pause music during phone call x x Extra phone features x x Desktop search integration x x Active Directory integration x x Outlook Actions Create X X Email Create Task Create Contact Configuring the Integrated Office Companion Application on Your Phone Use this procedure to connect your phone to the PC This procedure is normally required only once When your PC and p
54. mable Keys from the menu and then click the desired key 3 Program a phone feature phone applications or PC application To program a Phone Feature e Select Telephone Feature from the Feature list e Select the desired feature and then enter the required information in the fields provided To program a Phone Application e Select the application from the Feature list To program a PC Application e Select the desired PC application from the Feature list and then enter the required information in the fields provided 4 Click Save Notes e To program a Call Forwarding feature key you must use the Call Forwarding application See Call Forward for programming instructions e Inthe Programmable Keys dialog select Clear this Key if you make a mistake or if you wish to start over that is clear all entered data when programming a key e If your administrator has programmed the keys using an external program then you may not be able to modify the key programming If the Clear option is not available on the 39 5330 5340 IP Phones User Guide pop up menu when you right click a key or if the Save button is disabled in the Programmable Keys dialog contact your administrator to see if you have the option to program your keys e To ensure that the Open URL feature key launches in a new window instead of launching in an already open window you may need to configure your Internet browser settings not to reuse open bro
55. ming on programmable keys Application Applications List People Call Forwarding Conference Unit Launch PC Application Help Settings Call Info Default Label Applications People Forwarding Conf Unit PC App Help Settings Call Info 44 5330 5340 IP Phones User Guide Program Feature Keys Using the Settings Application To program a Phone Feature or hard key 1 2 3 4 5 6 9 Press Settings or le Press Programmable Keys Press the key you wish to program Press View Features Use the Page Navigation keys to move through the features list Select the desired feature or fixed function key from the list A default label is automatically assigned to the key Enter the required information in the fields provided if necessary If you are programming any feature other than Message Waiting Indicator and Call Park and Call Park Retrieve press Save and you are finished with this procedure If you are programming Message Waiting Indicator and or Call Park perform the following steps e Press the Edit Number field e In the on screen keyboard enter the appropriate numbers that correspond to the phone whose messages you wish to be notified of Message Waiting or the directory number Call Park e Press Save Press Close To program a Phone Application 1 ES 2 3 4 5 6 Press Settings or ia Press Programmable Keys Press the key you wish to program
56. mmand key Press the Confirm command key Hot Desk PIN Change To change your Hot Desk PIN 1 9 O O A oh Log into a Hot Desking phone Press Superkey must be programmed to a key Press the HotDesk PIN softkey Press the Yes softkey Enter the current PIN or skip to step 6 if a PIN has not yet been assigned Press the Enter softkey Enter the new PIN The PIN can include digits from 0 to 9 only and can be from 0 to 8 characters in length Press the Enter softkey Re enter the new PIN 10 Press Superkey Make Busy You can use the Make Busy feature to have your phone appear busy to other callers If callers dial your phone number when Make Busy is enabled a message indicating that your line is busy is displayed on their phones To enable Make Busy Press the key you programmed to Make Busy The key illuminates when Make Busy is activated and MAKE BUSY is displayed To disable Make Busy Press the key you programmed to Make Busy 71 5330 5340 IP Phones User Guide Message Waiting Indicator The Message Waiting Indicator MWI feature allows you to be notified when messages have been left on another phone Once you have programmed a key to MWI this key is always enabled To use MWI to contact the extension that left a message e Press the key you have programmed to MWI Messaging Advisory Advisory Messaging enables you to select a notice that appears on your phone display to inform
57. n when it receives messages other than phone calls To program receipt of External message types 1 Press Settings or is Press External Messages Press the checkbox Enable Roo te Press Save Enable URL Displays on your Phone To enable third party URLs to display in the Web Browser application 1 Press Settings or ia 2 Press Go to URL 3 Press the checkbox Enable 4 Press Save Enable PC Comnectivity To enable a connection to be set up between your phone and the PC Companion Application 1 Press Settings or ia 2 Press PC Connectivity 3 Press the checkbox Enable 4 Press Save For more information on setting up the PC Companion Application Configuring the PC Companion on Your Phone 23 5330 5340 IP Phones User Guide USING THE INTEGRATED OFFICE COMPANION APPLICATION About the Integrated Office Companion Application The Integrated Office Companion IOC enhances the use of telephony features in the office environment by providing quick and easy access to them from the computer desktop Integrated Office Companion also allows automation of telephony instant messaging and multimedia features allowing the user to be immediately attentive to incoming communications Notes e For users familiar with the PC Companion Application all that functionality is still available as a component of the IOC e It is recommended that if you install the Integrated Office Companion you first uninsta
58. ne of the following e To turn the music on press the key that you programmed to Music or the Music softkey e To turn the music off press the key that you programmed to Music or the Music softkey When the Music is activated the key you have programmed is highlighted Night Answer The Night Answer feature allows you to route calls to an attendant or message at night To enable Night Answer e Press the key you programmed to Night Answer When you have enabled Night Answer this key is highlighted To disable Night Answer e Press the key you programmed to Night Answer 74 5330 5340 IP Phones User Guide Override Intrude When you dial a number whose owner has enabled Make Busy your phone displays the message indicating that the line is busy You have the option to override this setting To use Override when you encounter a busy tone 1 Press the key you programmed as Override 2 Wait for an answer Paging To use Paging 1 Lift handset 2 Press the key that you have programmed to Page 3 Dial the Paging zone number if required 4 Make the announcement Record a Call This feature uses your voice mail system to record your telephone conversations Note You may be required by law to inform the other party that you are recording the conversation For specific instructions consult your system administrator To start recording while on a 2 party call e Press the Record Call key See Feature Keys
59. ng is NOT programmed Emergency Number dialing should only be performed by picking up the handset and selecting the Analog Line key you have programmed If Privacy Mode is enabled and the Analog Line key local line is busy dialing will not occur on the Line Interface Module line Emergency dialing using an IP connection may not be supported due to ICP system configuration and country location For more information contact your System Administrator To make an Emergency Call using the Line Interface Module line 1 Lift the handset 2 Press the Analog Line key that you have programmed The set indicates ANALOG CALL 3 Dial your Local Emergency Number To make an Emergency Call using the Line Interface Module line when the IP connection has failed 1 Lift the handset 2 Press the Analog Line key that you have programmed The set indicates JP FAIL ANALOG CALL 3 Dial your Local Emergency Number EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING PROGRAMMED Note This procedure is in addition to the methods described above To make an Emergency Call if Emergency Call Routing is programmed 1 Lift the handset 2 Dial your Local Emergency Number 911 or equivalent For more information on using the Line Interface Module line refer to Using the Line Interface Module 67 5330 5340 IP Phones User Guide Group Listen With Group Listen you can carry on a conversation using the handset or headset while allowing others nearby to l
60. o use the Line Interface Module line at any time e Failover Mode you can use the Line Interface Module line only when the IP connection has failed Note Handsfree and on hook dialing are not supported on the Line Interface Module line For information on emergency number dialing using the Line Interface Module refer to Emergency Calls Making and Answering Calls Using the Analog key To make a call using the Analog line 1 Lift the handset 2 Press the key you programmed as Analog Line ANALOG CALL is displayed 3 Dial the number Note When you make an external call over the analog line a prefix dialing number is not required If your phones Analog Line key has the Privacy option enabled you cannot access the analog line when another phone is using the analog line key is solid orange To access the analog line the user of the other phone must first hang up To determine whether the Privacy option is enabled contact your System Administrator To answer a Call using the analog line 1 Lift the handset 2 Press the Analog Line key that is highlighted 80 5330 5340 IP Phones User Guide To answer a waiting call on the analog line Note If you have subscribed to an analog call waiting service you may use the hookswitch or press Cancel 69 to answer a waiting analog call When you are on an analog call and a waiting analog call arrives you hear a beep This feature may not be supported in all regions To an
61. on whenever possible to program keys Do not use the programmable Superkey to program Programmable Keys that can be programmed through the Settings applications e Only the System Administrator can program line select and line appearance keys The user s Prime line by default is Key 1 Features available for programming on programmable keys Feature Default Label Speed Call Speed Call Music Music Night Answer Night Ans Account Code Verified Acct Verified Account Code Non Verified Acct Non Ver Hot Desking Hot Desk Phonebook Phonebook Speak Ease Speak Ease ACD ACD 42 5330 5340 IP Phones User Guide Feature Auto Answer Paging Call Pickup Call Back Headset Make Busy Campon Override Direct Page Do Not Disturb Single Flash Double Flash Meet Me Answer Message Waiting Indicator Emergency Call Tag Call Privacy Release Swap Release Call History Call Park Call Park Retrieve Group Listen Superkey Redial Speaker Default Label Auto Ans Paging Call Pickup Call Back Headset Make Busy Campon Override Page DND Flash Dbl Flash Meet Me Msg Waiting Emergency Tag Call Privacy Rls Swap Release Call Hist Call Park Park Retrieve Grp Listen Superkey Redial Speaker 43 5330 5340 IP Phones User Guide Feature Message Hold Transfer Conference Cancel Analog Line Default Label Message Hold Trans Conf Cancel Analog Line Applications available for program
62. plication without making any changes 55 5330 5340 IP Phones User Guide ACTIVATE CALL FORWARD To turn Call Forward on once it has been programmed L gt 3 4 Press Applications Press Call Forwarding Press the appropriate Profile setting Press Activate CANCEL CALL FORWARD To cancel Call Forward 1 Po AS Press Applications Press Call Forwarding Press None setting Press Activate 56 5330 5340 IP Phones User Guide USING OTHER FEATURES Account Codes An account code is a series of digits that you assign to your calls usually for accounting purposes The code identifies the account in the call records that your system generates A forced account code is usually entered from another extension enabling you to use features or make calls that the extension otherwise could not If you want this feature enabled on your phone ask your System Administrator To use Account Codes 1 Lift the handset 2 Dial the Account Code digits 3 Press To enter an Account Code during a call 1 Press Superkey must be programmed to a key Select Account Code Dial the Account Code digits Press the Save softkey Oe ae rb Do one of the following e Fora verified account code press the Yes key e Fora non verified account code press the No key ACD If your phone is ACD enabled you can log in as an agent When there is no agent logged onto an ACD enabled set LOGGED OUT is displa
63. r To display the Telephony Toolbar if it is hidden do the following e Right click on the Task Bar and check Telephony Toolbar in the Toolbars menu Hide the Integrated Office Companion Application Toolbar To hide the Telephony Toolbar if it is hidden do the following e Right click on the Task Bar and check Telephony Toolbar in the Toolbars menu Elements of Your Integrated Office Companion Integrated Office Companion Telephony Toolbar O 2 00 jat a The IOC Telephony Toolbar application runs as a toolbar in your Windows Task Bar The Telephony Toolbar allows enhanced integration between the 5330 5340 Phone your PC and various Microsoft Office applications Element Function O Search Options The icons at the left of the Telephony Toolbar indicate the currently selected search options To change the search options left click on the search options icons A menu will appear which will allow you to narrow the search to Corporate Directory or Microsoft Outlook 8 or to search both Note If Corporate Directory is not configured the option is greyed out If Microsoft Outlook is not running the option is greyed out O Number Text Entry Field When an incoming call occurs the Caller Identification CLID 7 is displayed in this field in two rows of text with the name 2008 j portion highlighted in bold The CLID is displayed until another call is received an outgoing call occurs or you edit the
64. rast You can adjust the brightness and display contrast either via the phone volume controls when the phone is idle or via the Settings application On a 5330 IP Phone you can only adjust the contrast not the brightness To adjust the display contrast using the volume controls e Repeatedly press o UP or O DOWN Note You can use this method only when the phone is idle If the phone is ringing this action adjusts the ring volume If the phone is in use this action adjusts the handset headset and speakerphone volume To adjust the display brightness and contrast using the Settings application 1 Press Settings or is 2 Press Brightness and Contrast 3 Press the Brightness and Contrast keys to adjust the brightness and contrast of your screen 4 Press Save Note Press Cancel at any time to exit this application without making any changes 19 5330 5340 IP Phones User Guide Specify Audio Feedback Options The error beep volume in the phone is related to the volume of the speaker You can set the beep volume using this procedure however adjusting the speaker volume also affects the beep volume To adjust the volume of the audio feedback 1 2 3 4 Press Settings or le Press Audio Feedback Set the options using the appropriate actions described below Option Action Turn audio feedback off forPress Turn Off errors Adjust audio for error Press Volume or Volume beeps Turn aud
65. rs the screen saver to display Audio Feedback This setting allows you to adjust the volume of the audio feedback as well as the error beeps and enable or disable the setting External Message Allows you to program your phone to launch the Phone application when it displays special messages in the Information Display area Go To URL Allows you to enable third party URLs to display in the Web Browser application PC Connectivity Allows you to enter a password that is used by the phone to establish communications with the PC resident 5330 5340 Companion application About 5330 5340 IP Phone This screen displays the software release 16 5330 5340 IP Phones User Guide Getting Help To access the 5330 5340 IP Phone help and documentation 1 Launch the Applications 2 Press Help You have the following options e Press Launch PC Help to display www edocs mitel com e Press Key Icons e Press the lt and gt keys to view Quick Help items 3 Press Close Tips for Setting up your Phone After you receive your 5330 5340 IP Phone use the options in the Settings application to customize your phone After customizing your phone select Applications to verify the settings are correct Now you are ready to begin using your phone 17 5330 5340 IP Phones User Guide CUSTOMIZING YOUR PHONE Use the Settings application to customize your phone Note The System Administrator can invoke a Lock to Factory default option
66. select a number by clicking with a mouse or by pressing the enter key e When a number is selected it will either appear in the Text Field If Number Preview is enabled or dial the number Telephony Toolbar Performing a Search Business 4553 2 Select number Home 6134525467 Mobile 6135468879 Dundas Louis amp Dundas Mona amp Dundas Dan amp Dunswirth Larry 4332 Dunswirth Lois Open Contact Info 8 Chris Gorman 5675 4 Display CLID and dial if preview option not set Note If you have Microsoft Active Directory configured but it is unavailable at this time a message will be reported as part of the search list Performing a Desktop Search To perform a desktop search do the following e Enter text characters such as a name or portion of a name into the Text Field e Left click the large portion of the PC Links Button Note For Desktop Search to be available you must have Microsoft Windows Desktop Search installed Contact your system administrator to install this product for you Windows Desktop Search can be downloaded from the following site http www ingeniussoftware com mitel inte gratedofficenavigator registration redirect aspx 30 5330 5340 IP Phones User Guide Dialing a Call To dial a call entered in the text field do the following e Enter the phone number into the Text Field Long distance and international num
67. sfree operation 1 Press SPEAKER 2 Hang up the handset 50 5330 5340 IP Phones User Guide Auto Answer When the Auto Answer feature is active incoming calls ring briefly and then the phone answers the call in Handsfree mode You can continue the call handsfree or use the handset To enable or disable Auto Answer e Press Auto Answer key See Programming Features on Your Keys for instructions on programming features on your phone The key is highlighted and all incoming calls are answered in Handsfree mode To switch from Handsfree mode to handset mode 1 Lift the handset To end a call do one of the following e Press E Cancel e Press the Hang Up softkey e Wait for the caller to hang up Using the Analog line The phone can support the Line Interface Module See Using the Line Interface Module for more information 51 5330 5340 IP Phones User Guide CALL HANDLING Hold To place a call on Hold e Press Qe HOLD e Press the key that you have programmed as Hold The indicator flashes on the line that has the held call Note You can only retrieve a call from hold when the phone is idle To retrieve a call from Hold do one of the following e Lift the handset and press the flashing line e Press the flashing indicator e Use the Add Held feature to conference into the held call To retrieve a call from Hold at another phone do one of the following e Press the flashing line key
68. swer a waiting analog call or return to the original analog call 1 Do one of the following e Press and release the hookswitch e Press Cancel E 2 Press the key you have programmed as Analog Line To put a current call on hold to answer an incoming analog call e Press the highlighted Analog Line key To switch between the current call and the held call when one of the calls is using the analog line do one of the following e If your current call is using the analog line press the flashing Line key of the held call The analog call is automatically put on hold e If your current call is using an IP line press the highlighted Analog Line key The IP line is automatically put on hold To end a current call when an incoming analog call arrives e Press Cancel and then press the highlighted Analog Line key The current call ends and you are connected to the caller on the analog line To end the current analog call when an incoming call arrives e Press Cancel ES The current analog call ends and you are connected to the new caller Making and Answering Calls Using the Failover Mode To make a call using the analog line during an IP connection failure 1 Lift the handset The phone displays JP FAIL ANALOG CALL 2 Dial the number To answer a call using the analog line during an IP connection failure e Lift the handset The call is answered The phone displays JP FAIL ANALOG CALL 81 5330 5340 IP Phones User Gu
69. tgoing call via the Telephony Toolbar e Search though your contacts e Manually dial a number using the PC keyboard e Dial via Speed Dials or the Missed Calls Menu Search Contacts Search Options Menu The Telephony Toolbar has the ability to search your Microsoft Outlook Contacts or the Corporate Directory The icons on the left side the Telephony Toolbar indicate the currently selected search options Telephony Toolbar Search Options 2 Search Outlook Contacts Search Corporate Directory C Gormanski 10114574435969 Note For these search options to be available you must have Microsoft Outlook and or Microsoft Active Directory installed and configured Microsoft Outlook must be running Contact your system administrator to install these products for you To change the search options do the following e Left click on the Search Options Icons 29 5330 5340 IP Phones User Guide Performing an Outlook and or Corporate Directory Search To perform a search using the selected search options do the following e Enter text characters such as a name or portion of a name into the Text Field The characters entered are matched against the First Name Last Name and Company fields in the Contact and Corporate Directory records and a search results menu will popup e Selecting a name from the Search Results will result in a menu showing all the numbers and their associated labels e You are then able to
70. the current caller e Create Outlook Contact for Caller Creates a Microsoft Outlook Contact for the current caller e Send Email to Caller Creates a Microsoft Email to the current caller If the current caller has an email address already in Outlook Contacts the email is populated accordingly e Search Outlook Contacts For Caller Searches for a Microsoft Outlook Contact for the current caller e Desktop Search for Caller Executes a Microsoft Desktop Search for the current caller Note Microsoft Outlook and Microsoft Desktop Search must be installed for these respective options to be available Telephony Toolbar Menu Click this button to bring up the Telephony Toolbar menu e Extra Phone Features Allows you to configure additional features e Settings Brings up the Settings Dialog Window Here 28 5330 5340 IP Phones User Guide you can configure a number of Telephony Toolbar settings e About Brings up the About Dialog Window e Help Brings up a help website e Program Phone Keys Hides or restores the PC Companion e Exit Closes the Integrated Office Companion including the Telephony Toolbar the Tray Icon and the PC Companion Using the Telephony Toolbar By default the Telephony Toolbar is not visible Only the Tray Icon will be visible when the application begins Outgoing Calls There are a number of ways to make an ou
71. tory and view call detail 1 Press the Call History feature key The total number of missed calls is displayed in brackets the number of new missed calls is indicated with a 2 To browse though the list of missed calls press the Yes softkey followed by the o UP and O DOWN keys to scroll through the list To view answered or outgoing calls press the No softkey once for Answered twice for Outgoing followed by the UP and oO DOWN keys to scroll through the list 3 To view the number of the call press the Details softkey To return a call 1 Display the call you want to return 2 Do one of the following e If the call is internal and the caller name is known press the Call sofkkey For unknown numbers the Call option is not displayed e If the call is external and you normally need to precede external calls with a digit such as 9 it is likely that your system administrator has programmed your system to insert the 9 for you In this case pressing the Call softkey initiates the call immediately Sometimes the system will be unable to complete the dialing automatically When this happens you can edit the dialed digits manually by pressing the lt Clear softkey Use the lt Clear softkey to delete the left most digit and then type the digits to insert them When you have the dial string edited to suit your needs press the Call softkey to dial the number To delete all missed answered or outgoing c
72. umber will be displayed in the Text Field You will have a chance to edit the number before it is dialled Directory Lookup 35 5330 5340 IP Phones User Guide This is the same as the Search Options Menu Incoming Call Actions Display Toast Popup With Caller ID This setting controls whether the toast will pop up on an incoming call Lookup Caller in Outlook Contacts If this setting is on Telephony Toolbar will automatically do a lookup in Outlook Contacts of the Caller ID of an incoming call Perform Windows Desktop Search with Caller ID If this setting is on Telephony Toolbar will automatically do a Desktop Search of the Caller ID of an incoming call Presence Change my IM status to On the Phone when I use my phone This setting will cause your presence in IM to change to On the Phone if your phone is off the hook The IM status will return to its appropriate state once the phone is hung up Presence Icons Icon Description Offline D Online Busy On The Phone Away Be Right Back Out to Lunch Noicon Denotes no presence information reported Note Your IM status will remain unchanged if it is set to Appear Offline Note This function is only supported by Windows Messenger MSN Messenger and Windows Live This feature is not supported by Office Communicator Directory Lookup This section allows you to configure the Telephony Toolbar to use
73. ve a second call that goes to voicemail it will NOT be added to the missed call list If the phone is idle an incoming call occurs and then goes to voicemail the call is added to the missed call list If call forward is enabled no calls will be added to the missed call list Incoming Calls When an incoming call occurs the CLID is displayed in this field in two rows of text with the name portion highlighted in bold Note The CLID is displayed until the user clicks in this field or another call is received Once an incoming call has occurred there are a number of functions available e Answer Left click the large portion of the Telephony Button to answer the incoming call e Call Left click the large portion of the Telephony Button to call back the last caller e Create a Speed Dial for Caller o Right click the small portion of the Telephony Button o Select Speed Dial o Select Add Speed Dial for Caller e Search Outlook Contacts for Caller o Right click the small portion of the PC Links Button o Select Search Outlook Contacts for Caller e Create Outlook Contact for Caller o Right click the small portion of the PC Links Button o Select Create Outlook Contact for Caller e Create Outlook Task for Caller 33 5330 5340 IP Phones User Guide o Right click the small portion of the PC Links Button o Select Create Task Contact for Caller e Send Email to Caller o Right click the small portion of the
74. wser windows For example in Microsoft Internet Explorer you select Tools followed by Internet Options click the Advanced tab and then ensure that the Reuse windows for launching shortcuts option is not selected Refer to your browser help files for detailed procedures 40 5330 5340 IP Phones User Guide Clearing Editing or Copying Key Programming 1 Select Programmable Keys from the menu 2 Right click the key you want to clear edit or copy 3 Do one of the following e Select Clear Re program the key if desired e Select Edit reprogram the key as desired and then click Save e Select Copy right click the key you wish to paste programming information to and then select Paste Note You must enter a new label when changing key programming If you do not enter a new label the Label field displays the label that applied to the previous programmed key 41 5330 5340 IP Phones User Guide PROGRAMING FEATURES ON YOUR KEYS Tips on Programming Features You can program your phone s programmable keys to enable features To program your keys use e Settings application e Settings key is e PC Companion application You can assign the following to a programmable Key e Features and Fixed function keys see Program Feature Keys Using the Setting Application e Applications People Settings Call Forwarding Conference Unit see Program Phone Application Notes e Use the Settings applicati
75. y IM status is Busy Advanced General Pause Music When Phone is in Use With this setting enabled the Telephony Toolbar will cause Microsoft s Windows Media Player or Apple s iTunes to pause the music on an incoming or outgoing call Note iTunes Only works with the latest 7 0 2 16 Older versions continue playing Note iTunes Note that iTunes does not conform to the Microsoft Application Programming Interface API and treats the PAUSE message as a PLAY PAUSE message Meaning that if it is in a paused state it will start playing when it gets the PAUSE message again Note Stand alone Windows Media Player does work correctly If the player is embedded in a webpage while listening to music online the music will not pause Use Windows Telephony Location If the feature is turned on the Telephony Toolbar will apply dialing rules as specified in the telephony location information Note The Telephony Toolbar applies the Windows Telephony Location to a dialed number based on the following rules 1 If the number is less than 7 digits dial it as is it is considered an extension 2 If the number is 7 or more digits dial outside line access if available area code if available then the number 3 If the number is 10 or more digits dial outside line access if available then the number Number Preview If enabled and you select a number from Corporate Directory or Outlook search the n
76. yed To log in as an ACD agent 1 Lift the handset 2 Press Superkey 3 Press Yes 4 Enter your Agent ID using the key pad 5 Press Enter The text LOGGED OUT disappears 57 5330 5340 IP Phones User Guide Attendant Call Hold Remote Retrieve To retrieve a call placed on Hold by the attendant 1 Lift the handset 2 Dial the appropriate feature access code 3 Dial the digits announced by the attendant Callback The Callback feature allows you to be notified when a busy phone becomes free or when a phone has been used after a no answer condition was encountered To request a Callback when you reach a busy or unanswered station 1 Press Call Me Back 2 Hang up When the party is available your phone starts ringing and the display shows the Callback ringing indicator To answer a Callback e When you see the Callback ringing indicator lift the handset Call Forward Remote I m Here To forward calls from a remote station to your current location 1 Press SuperKey must be programmed to a key Press the No softkey until Call Forwarding appears Press the Forwarding softkey Press the Next softkey until I Am Here appears Press the To Me softkey ON ale iy ar tS Dial the extension of the remote station If you make an error while dialing use the lt softkey to backspace and correct the number 7 Press DOWN or the Save softkey 58 5330 5340 IP Phones User Guide

Brother 210C All in One Printer User Manual

Contents

Download Pdf Manuals

Related Search

Related Contents