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Black Box ACX080 Computer Hardware User Manual

1. If the modem reports NO CARRIER the phone was answered at the other end but no connection was made You might have dialed a wrong number and a person answered instead of a computer or you might have dialed the correct number but the other computer or software was turned off or faulty Check the number and try again or try calling another system to make sure your modem is working Also try calling the number on your telephone If you hear harsh sounds then another modem is answering the call and the modems might be having problems negotiating because of modem incompatibilities or line noise Try connecting at a lower speed 6 4 The Modem Disconnects While Online e If you have Call Waiting on the same phone line as your modem it can interrupt your connection when someone tries to call you If you have Call Waiting disable it before each call In most telephone areas in North America you can disable Call Waiting by preceding the telephone number with 70 check with your local telephone company You can automatically disable Call Waiting by including the disabling code in the modem s dial prefix for example ATDT 70 note the comma which inserts a pause before the number is dialed To change the dial prefix in Windows 98 HyperTerminal select Call from the Call menu click Dialing Properties check This location has Call Waiting and select the correct code for your phone service PORTABLE USB MODEM If you have extensi
2. To change the password type AT S yyyyyy where yyyyyy stands for the password and press ENTER The password can include any keyboard character and must be one to eight characters long The modem responds with OK The new password is saved automatically You can now either enter more AT commands or exit the data communications program The next time you remotely configure the modem you must use the new setup password NOTE You can only change the setup password locally you cannot do it remotely Also passwords are case sensitive The next time you enter the password it must be in the same case as you set it up 5 3 2 CHANGING THE REMOTE ESCAPE CHARACTER To increase security you can change a remote modem s remote configuration escape character The remote configuration escape character is stored in register 9 The factory default is 37 which is the ASCII code for the percent character 96 Setting 9 to 0 zero disables remote configuration entirely but if you do this remotely you won t be able to change it back remotely 1 Establish a remote configuration link with the remote modem as described in Basic Procedure Type ATS9 n where n is the ASCII code for the new remote configuration escape character then press ENTER Save the new value by typing AT amp W and pressing ENTER Type ATO lt CR gt to exit remote configuration 6 Troubleshooting Your modem was thoroughly tested at the
3. 3 Type AT amp F amp W this saves changes Press Enter CHAPTER 3 Installation 4 The modem will respond OK 5 Type ATIO this verifies that country code has been chosen Press Enter 6 The modem will display the country code in decimal format followed by an OK 7 Check to be sure the code for your country is displayed If not repeat procedure to correct Here are two examples of country command and result codes Country AT Command ATI9 Result Code Hexidecimal Decimal Euro NAM AT T19 0 34 default 52 Japan AT T19 0 10 16 3 4 References The Internet is an excellent source of information in general and modem installation configuration and troubleshooting in particular The following Web site is a good places to start e Data Communications FAQ hitp www best com malch comfaq himl PORTABLE USB MODEM 4 AT Commands S Registers and Result Codes 4 1 AT Commands AT commands are used to control the operation of your modem They are so called because each command must be preceded by the characters AT to get the ATtention of the modem AT commands can be issued only when the modem is in command mode or online command mode The modem is in command mode when it is not connected to another modem The modem is in data mode when it is connected to another modem and ready to exchange data Online command modeis a temporary state in which you can issue commands to the modem while connected to anoth
4. BL ACK BOX Nu RN MD403A Portable USB Modem Users Manual CUSTOMER Order toll free in the U S Call 877 877 BBOX outside U S call 724 746 5500 SUPPORT FREE technical support 24 hours a day 7 days a week Call 724 746 5500 or fax 724 746 0746 INFORMATION Mailing address Black Box Corporation 1000 Park Drive Lawrence PA 15055 1018 Web site www blackbox com E mail info blackbox com FCC AND IC RFI STATEMENTS FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO FREQUENCY INTERFERENCE STATEMENTS Class B Digital Device This equipment has been tested and found to comply with the limits for a Class B computing device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation However there is no guarantee that interference will not occur in a particular installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications If this equipment does cause harmful interference to radio or telephone reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipmen
5. NoEC No error control protocol PORTABLE USB MODEM Terse 88 89 90 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 Verbose DELAYED BLACKLISTED BLACKLIST FULL CONNECT 28000 CONNECT 29333 CONNECT 30666 CONNECT 33333 CONNECT 34666 CONNECT 37333 CONNECT 38666 CONNECT 41333 CONNECT 42666 CONNECT 45333 CONNECT 46666 CONNECT 49333 CONNECT 50666 CONNECT 53333 CONNECT 54666 Description Delay is in effect for the dialed number Dialed number is blacklisted Blacklist is full Connected at 28 000 bps V 90 rate Connected at 29 333 bps V 90 rate Connected at 30 666 bps V 90 rate Connected at 33 333 bps V 90 rate Connected at 34 666 bps V 90 rate Connected at 37 333 bps V 90 rate Connected at 38 666 bps V 90 rate Connected at 41 333 bps V 90 rate Connected at 42 666 bps V 90 rate Connected at 45 333 bps V 90 rate Connected at 46 666 bps V 90 rate Connected at 49 333 bps V 90 rate Connected at 50 666 bps V 90 rate Connected at 53 333 bps V 90 rate Connected at 54 666 bps V 90 rate CHAPTER 5 Remote Configuration 5 Remote Configuration 5 1 Introduction Remote configuration is a network management tool that allows you to configure modems anywhere in your network from one location With password protected remote configuration you can issue AT commands to a remote Portable USB Modem for maintenance or troubleshooting as if you were on site 5 2 Basic Pro
6. Tma PC USB Connector RJ 11 Connector Figure 3 1 Modem connections PORTABLE USB MODEM 3 1 1 USB CONNECTION Plug the USB cable connector on the Portable USB Modem into a USB port connector on your computer 3 1 2 LINE CONNECTION Plug one end of the phone cable into the Portable USB Modem s LINE jack and the other end into a phone line wall jack NOTE The Federal Communications Commission FCC and Industry Canada impose certain restrictions on equipment connected to public telephone systems See pages 1 3 for more information 3 2 Step 2 Installing the Modem 3 2 1 INSTALLATION IN WINDOWS 2000 1 Power up your Windows 2000 system 2 If you have not already done so connect a the modem to your computer s USB port and b the telephone line to your modem and a telephone wall jack CHAPTER 3 Installation 3 Windows will detect that the new modem is present and indicate that it s in the process of installing The Welcome screen of the Found New Hardware Wizard appears Found New Hardware Wizard Welcome to the Found New Hardware Wizard This wizard helps you install a device driver for a hardware device To continue click Next Cancel Figure 3 2 Welcome screen Click Next gt PORTABLE USB MODEM 4 The Install Hardware Device Drivers screen appears indicating that it will install the hardware device drivers Found New Hard
7. 600 24 000 26 400 28 800 31 200 33 600 and 56 000 bps Fax Modulation V 21 CH2 FSK at 300 bps hal duplex V 27ter DPSK at 4800 and 2400 bps V 29 QAM at 9600 and 7200 bps V 17TCM at 14 400 12 000 9600 and 7200 bps CHAPTER 1 Specifications Carrier Frequencies ITU T V 34 1600 1646 1680 1800 1829 1867 1920 1959 2000 Hz Carrier Frequencies ITU T V 32bis V 32 1800 Hz Carrier Frequencies V 22bis V 22 or Bell 212A Standard 2400 and 1200 bps Transmit originate 1200 Hz Transmit answer 2400 Hz Receive originate 2400 Hz Receive answer 1200 Hz Carrier Frequencies ITU T V 23 1200 bps Transmit originate 390 Hz mark 450 Hz space Receive originate 1300 Hz mark 2100 Hz space Transmit answer 1300 Hz mark 2100 Hz space Receive answer 390 Hz mark 450 Hz space Carrier Frequencies ITU T V 21 0 to 300 bps Transmit originate 980 Hz mark 1180 Hz space Receive originate 1650 Hz mark 1850 Hz space Transmit answer 1650 Hz mark 1850 Hz space Receive answer 980 Hz mark 1180 Hz space Carrier Frequencies Bell 103 113 0 to 300 bps Transmit originate 1270 Hz mark 1070 Hz space Receive originate 2225 Hz mark 2025 Hz space Transmit answer 2225 Hz mark 2025 Hz space Receive answer 1270 Hz mark 1070 Hz space Fax Carrier Frequencies V 21 Ch2 half duplex 1650 Hz mark 1850 Hz space for transmit originate 1650 Hz mark 1860 Hz space for transmit answer V 27ter 1800 Hz originate answer V 2
8. 65 6 5 The Modem Cannot Connect When Answering 66 6 6 The Modem Doesn t Work with Caller ID 66 6 7 Fax and Data Software Can t Run at the Same Time 66 6 8 Calling Black Box 67 6 9 Shipping and Packaging 67 Appendix A V 90 Support 68 ACT Introduction ii ee BS e Eidem s CES s 68 A 2 V 90 Troubleshooting 68 Appendix B Loopback Tests 69 BL Introduccion 22 214 Dee AG Gi EN UR ERN oe Se ew ES 69 B 2 Local Analog Loopback Test V 54 Loop 3 70 B 3 Remote Digital Loopback Test V 54 Loop 2 71 B 4 Local Digital Loopback Test V 54 Loop 2 72 Appendix C Dial Up Networking 74 C 1 Windows 98 Me Dial Up Networking 75 C 2 Windows 2000 Dial Up Networking esses 79 Appendix D Upgrading the Modem 84 Dl Introduction 52er bes une Sete ieee Bh age wo Si es 84 D 2 Up rade Overview 5 2l 4 DX ERI EUR SANE a 84 PORTABLE USB MODEM 1 Specifications Client to Server Data Rates V 90 or K56flex speeds when accessing an ISP type V 90 or K56flex server actual speed depends on server capabilities line conditions Client
9. AT Commands S Registers and Result Codes Command Qn Result Codes Enable Disable Values n 0 or 1 Default 0 Description Q0 Enable result codes Ql Disable result codes Q2 Returns an OK for backward compatibility with some software Command Sr n Set Register Value Values r S register number n varies Default None Description Set value of register Sr to value of n where n is entered in decimal format For example S0 1 Command Sr Read Register Value Values r S register number Default None Description Read value of register Srand display it in 3 digit decimal form For example S2 gives the response 043 Command T Tone Dialing Values P T Default T Description Configures the modem for DTMF touchtone dialing Dialed digits are tone dialed until a P command or dial modifier is received Command Vn Result Code Format Values n 0 or 1 Default 1 Description VO Displays result codes as digits terse response VI Displays result codes as words verbose response Command Wn Result Code Options Values n 0 1 or 2 Default 2 Description WO CONNECT result code reports serial port speed disables protocol result codes WI CONNECT result code reports serial port speed enables protocol result codes W2 CONNECT result code reports line speed enables protocol result codes PORTABLE USB MODEM Command Values Default Description Command Values Default Description Com
10. Installation in Windows 2000 20 3 2 2 Installation in Windows Me 27 3 2 3 Installation in Windows 98 29 3 2 4 Removing Your Old Modem from Windows 35 3 3 Configuring the Modem for Your Country 36 3 3 1 Using the Global Wizard Utility 36 3 3 2 Using AT Commands 36 BA References REL Ru Ree ye oA Rec ee le n 37 4 AT Commands S Registers and Result Codes 38 41 AT Commands 4 4054 324 A se Aa S 38 4 2 S RegIStersc iced ee eee sie RE M E cuu 53 4 3 Result GOMES s iu e LLENAS A MS Fi Leere ed 58 CONTENTS Chapter Page 5 Remote Configuration 61 5 1 Introduction ee 344808 e e E REESE UAR REGERE wes 61 5 2 Basic PLOCE UTE LTDA nn E ET MNA RANA 61 DES Setups che tee Sea ey Re eate au d dod dus 61 5 3 1 Changing the Setup Password 62 5 3 2 Changing the Remote Escape Character 62 6 Trou bleslioo ng ue e EE EEUU hi ee CO e e QVE qe s up eta 63 6 1 None of the Indicators Light 63 6 2 The Modem Does Not Respond to Commands 63 6 3 The Modem Dials But Cannot Connect 64 6 4 The Modem Disconnects While Online
11. Virtual Private Connection dialog box select either Allow virtual private connection or Do not allow virtual private connection c The Allowed Users dialog box is displayed Next you can Add or Delete users you will allow to connect to this device Click Next gt d In the Networking Components dialog box select the boxes next to the name of each networking component you want to enable for incoming connections Click Next gt e The Completing the Network Connection Wizard dialog box is displayed In the box provided enter a meaningful name for this connection and click Finish If you select Connect directly to another computer This connection option is designed to allow a connection between two computers using a serial parallel or infrared port a The Host or Guest dialog box is displayed Select the role you d like for this computer Select Host if this computer has the information you want to access Select Guest if this computer will be used to access information on the Host computer b If you select Host you will be presented with the Connection Device dialog box Select the device from the list After installing the device through the Wizard you may configure the connection properties by right clicking on the icon for this connection and selecting Properties Upon completion click Next gt The Allowed Users dialog box is displayed Select the check box next to the name of each user you want to allow to connect to t
12. de tal manera que la tierra fisica y la polarizaci n del equipo no sea eliminada Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos poniendo particular atenci n a los contactos y recept culos donde salen del aparato El equipo el ctrico debe ser limpiado nicamente de acuerdo a las recomendaciones del fabricante En caso de existir una antena externa deber ser localizada lejos de las lineas de energia El cable de corriente deber ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilaci n Servicio por personal calificado deber ser provisto cuando A El cable de poder o el contacto ha sido danado u B Objectos han ca do o l quido ha sido derramado dentro del aparato o C El aparato ha sido expuesto a la lluvia o D El aparato parece no operar normalmente o muestra un cambio en su desempeno o E Elaparato ha sido tirado o su cubierta ha sido danada TRADEMARKS USED IN THIS MANUAL TRADEMARKS USED IN THIS MANUAL America Online is a registered trademark of Quantum Computer Services Inc AT amp T is a registered trademark of AT amp T MNP is a registered trademark of Microcom Systems Incorporated UL is a registered trademark of Underwriters Laboratories Incorpor
13. factory before it was shipped If you are unable to make a successful connection or if you experience data loss or garbled characters during your connection the modem might be defective However it is more likely that the source of your problem lies elsewhere The following symptoms are typical of problems you might encounter None of the LEDs light when the modem is on The modem does not respond to commands The modem dials but is unable to make a connection The modem disconnects while online The modem cannot connect when answering The modem doesn t work with Caller ID Fax and data software can t run at the same time If you experience problems please check the following possibilities before calling Technical Support 6 1 None of the Indicators Light When you plug in the modem the operating system detects and configures the modem and the TR LED should come on If the TR LED does not come on check to see that the software from the Modem Installation CD has been installed 6 2 The Modem Does Not Respond to Commands Make sure you are issuing the modem commands from the data communications software either manually in terminal mode or automatically by configuring the software You cannot send commands to the modem from the DOS prompt Make sure you are in terminal mode in your data communications program then type AT and press ENTER If you get an OK response your connections are good and the problem li
14. on your computer 1 To begin your set up In Windows 98 Me go to Start Programs Accessories Communications Dial Up Networking 2 If this is the first time you have set up a connection with Dial Up Networking the Welcome to Dial Up Networking Wizard dialog box is displayed If the Wizard does not display double click the Make New Connection icon to display the Make New Connection dialog box 3 The Make New Connection dialog box is displayed Enter a descriptive name for this connection In the Select a device list box select your Portable USB Modem from the list Make New Connection X Type a name for the computer you are dialing Select a device 2 M4034 USB Modem y Configure teen Figure C 1 Make New Connection dialog box selecting the modem Click Next gt 4 The Make New Connection dialog box is displayed Enter the Area Code Telephone number and Country Code for the computer you will be calling PORTABLE USB MODEM with this connection your ISP s access phone number Make New Connection x Type the phone number for the computer you want to call Area code Telephone number D ouf Country or region code United States of America 1 hM Em Figure C 2 Make New Connection dialog box entering phone number Click Next gt 5 The Make New Connection dialog box is displayed indicating you have successfully created a new Dial Up connection Make New C
15. to Client Data Rates 33 600 31 200 28 800 26 400 24 000 21 600 19 200 16 800 14 400 12 000 9600 7200 4800 2400 300 bps Fax Data Rates 14 400 12 000 9600 7200 4800 2400 300 bps Data Format Serial binary asynchronous Modem Compatibility ITU V 90 K56flex ITU T V 34 enhanced V 34 V 32terbo V 32bis V 32 V 22bis V 22 Bell 212A and 103 113 ITU T V 29 V 42 V 42bis ITU T V 21 and V 23 in international versions Fax Compatibility ITU T Group 3 Class 1 and 2 T 4 T 30 V 21 V 27ter V 29 V 17 and TIA EIA TR29 2 Error Correction ITU T V 42 LAP M or MNP 3 4 Data Compression ITU T V 42bis 4 1 throughput MNP 5 2 1 throughput Flow Control X ON X OFF software RTS CTS hardware Intelligent Features Plug and play fully AT command compatible autodial redial repeat dial pulse or tone dial dial pauses auto answer caller ID EIA extended automode adaptive line probing automatic symbol and carrier frequency during startup retrain and rate negotiation call status display auto parity and data rate selections keyboard controlled modem options non volatile memory on screen displays for modem option parameters command lines of up to 40 characters each help menus remote configuration Command Buffer 40 characters Data Modulation FSK at 300 bps PSK at 1200 bps OAM at 2400 4800 and 9600 bps non trellis QAM with trellis coded modulation TCM at 9600 12 000 14 400 16 800 19 200 21
16. 400 CONNECT 28800 CONNECT 31200 CONNECT 33600 CONNECT 32000 CONNECT 34000 CONNECT 36000 CONNECT 38000 CONNECT 40000 CONNECT 42000 CONNECT 44000 CONNECT 46000 CONNECT 48000 CONNECT 50000 CONNECT 52000 CONNECT 54000 CONNECT 56000 Description Connected at 2400 bps Connected at 4800 bps Connected at 9600 bps Connected at 14 400 bps Connected at 19 200 bps Connected at 7200 bps Connected at 12 000 bps Connected at 16 800 bps Connected at 300 bps Connected at 21 600 bps Connected at 24 000 bps Connected at 26 400 bps Connected at 28 800 bps Connected at 31 200 bps Connected at 33 600 bps Connected at 32 000 bps 56 K rate Connected at 34 000 bps 56 K rate Connected at 36 000 bps 56 K rate Connected at 38 000 bps 56 K rate Connected at 40 000 bps 56 K rate Connected at 42 000 bps 56 K rate Connected at 44 000 bps 56 K rate Connected at 46 000 bps 56 K rate Connected at 48 000 bps 56 K rate Connected at 50 000 bps 56 K rate Connected at 52 000 bps 56 K rate Connected at 54 000 bps 56 K rate Connected at 56 000 bps 56 K rate EC is added to these result codes when the extended result codes configuration option is enabled EC is replaced by one of the following codes depending on the type of error control connection V42bis V 42 error control LAP M and V 42bis data compression V42 V 42 error control LAP M only MNP5 MNP 4 error control and MNP 5 data compression MNP4 MNP 4 error control only
17. 9 QAM 1800 Hz originate answer V 17 TCM 1800 Hz originate answer Transmit Level 11 dBm dial up Frequency Stability 0 01 Receiver Sensitivity 43 dBm under worst case conditions AGC Dynamic Range 43 dB Connectors 1 USB connector 1 RJ 11 phone jack Cables 1 RJ 11 phone cable NOTE Any cables connected to the computer should be shielded to reduce interference Diagnostics Power on self test local analog loop local digital loop remote digital loop PORTABLE USB MODEM Indicators LEDs for Data Carrier Detect Off Hook Terminal Ready Temperature Tolerance 32 to 120 F 0 to 50 C Humidity 20 to 90 noncondensing Size 1 H x 1 25 W x 3 1 D 2 5 x 3 2 x 7 9 cm Weight 2 2 oz 62 g 2 Introduction 2 1 Overview The Portable USB Modem incorporates V 90 technology which enables Internet connections at data rates up to 56 kbps over standard telephone lines V 90 technology sends data downstream from the Internet to your computer at these speeds because data on the telephone network typically is converted from digital to analog only once before it reaches your modem Upstream transmissions and transmissions between client modems are limited to data rates of 33 6 kbps as are downstream transmissions that are converted more than once on the telephone network The modem is Plug and Play in Windows 2000 Windows Me and Windows 98 operating systems with interactive automatic dialing and co
18. C label The ringer equivalence number REN is used to determine how many devices can be connected to your telephone line In most areas the sum of the RENS of all devices on any one line should not exceed five 5 0 If too many devices are attached they may not ring properly 6 In the event of an equipment malfunction all repairs should be performed by your supplier or an authorized agent It is the responsibility of users requiring service to report the need for service to the supplier or to an authorized agent PORTABLE USB MODEM Certification Notice for Equipment Used in Canada The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operation and safety requirements Industry Canada does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the company s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly extension cord The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an auth
19. CD from your Original Equipment Manufacturer OEM or from a complete set of installation CAB files on your hard drive If you are connecting to the Internet the TCP IP protocol suite must also be installed on your computer If you are making a Dial Up connection to the Internet you ll need to set up an account with an Internet Service Provider ISP Your ISP should give you the following information Your access account userid and password The access phone number s for dialing into your Internet Service Provider The protocol used to connect to your ISP PPP or SLIP Your ISP may or may not provide a static IP address for your computer If your ISP provides an IP address for your computer or for their Domain Name Server DNS you ll need to enter these addresses when you configure the Dial Up connection Many ISPs use dynamic IP addresses which means they issue your computer a new IP address each time you log into their system If your ISP uses dynamic IP addresses you do not need to configure an IP address when you create your Dial Up Connection The following instructions will guide you through setting up a basic Dial Up Networking connection to the Internet Many features and settings beyond those shown here are available for use when creating a Dial Up connection APPENDIX C Dial Up Networking C 1 Windows 98 Me Dial Up Networking NOTE Before beginning make certain Dial Up Networking and TCP IP are installed
20. Dual mode client modem code will be important until all central site digital modems are upgraded to V 90 and all interoperability problems have been resolved Until that time the dual mode client code will provide reliable connections in K56flex mode to the central site modems currently deployed Your V 90 dual mode V 90 K56flex modem now includes New AT commands New Result Codes in V 90 mode and e A law p law selection and various changes to the AT command documentation A 2 V 90 Troubleshooting 1 Check that the modem firmware is the latest 2 Try adding one or more comma characters to the dialed number in the dialing string 3 Try limiting the speed with the S37 sets the maximum upstream speed and S38 sets the maximum downstream speed commands 4 Perform another basic modem line troubleshooting check the phone line for noise try a different line or try another device on the same line Appendix B Loopback Tests B 1 Introduction Each time you turn on your modem it performs an automatic self test to ensure proper operation Your modem also has three diagnostic tests local analog loopback remote digital loopback and local digital loopback These ITU T V 54 loopback tests isolate telephone circuit and transmission problems In a loopback test data from your computer loops through the circuits of your modem and or a remote modem before it appears on your monitor When the loop has been completed th
21. PTER 2 Introduction Other uses include direct links to colleagues with modems to banks and to service bureaus You can also telecommute with your fax modem work at home while communicating with the office by modem or fax And of course you can use your modem to exchange faxes with any fax machine in the world enabling you to communicate quickly with businesses and organizations that do not have direct modem communications 2 5 Features Complies with major ITU T TIA and EIA international standards to ensure compatibility with other modems Caller ID capability can identify a caller s phone number available only on U S products 2 5 1 DATA Supports the V 90 standard for data transmission speeds up to 56 kbps while maintaining compatibility with lower speed modems Supports the enhanced ITU T V 34 standard with data transmission speeds to 33 6 kbps Supports asynchronous data rates at 56 33 6 31 2 28 8 26 4 24 21 6 19 2 16 8 14 4 and 12 kbps as well as 9600 4800 2400 1200 and 300 bps Supports automatic fallback to slower speeds in noisy line conditions and fall forward to faster speeds as conditions improve ITU T V 42 LAP M and MNP Class 3 and 4 error correction ITU T V 42bis 4 to 1 and MNP 5 2 to 1 data compression Automatically disables data compression when transferring already compressed files Autodial redial pulse rotary and touch tone dial Dial tone and busy signal dete
22. USB Modem C One of the other drivers Back Cancel Figure 3 11 Updated driver found screen Verify that the Updated driver Recommended option is selected and click Next CHAPTER 3 Installation 8 The Add New Hardware Wizard dialog box indicates that Windows will select the proper driver from the Modem Installation CD and will display the information for verification Add New Hardware Wizard Windows driver file search for the device Portable USB Modem Windows is now ready to install the best driver for this device Click Back to select a different driver or click Next to continue Location of driver lt Back Cancel Figure 3 12 Verification screen Click Next gt to install the selected driver PORTABLE USB MODEM 9 Once the files have been copied to your PC the Add New Hardware Wizard dialog box appears It indicates that Windows has finished installing the driver Add New Hardware Wizard Portable USB Modem S Windows has finished installing the software for your hardware device Figure 3 13 Finish screen Click Finish to complete the installation and exit the wizard The TR LED on your modem will light when the installation is complete Remove the CD from the computer CHAPTER 3 Installation 3 2 4 REMOVING YOUR OLD MODEM FROM WINDOWS When your new modem replaces another modem the old modem installation remains in Windows ev
23. ange Default Description SO 1 ring 0 1 255 1 Sets the number of rings until the modem answers ATSO 0 disables autoanswer completely S1 1 ring 0 255 0 Counts the rings that have occurred S2 decimal 0 127 43 Sets ASCII code for the escape character Values 128 255 greater than 127 disable ESC Sets the ASCII code for the carriage return character Sets the ASCII code for the line feed character Sets the ASCII code for the backspace character Values greater than 32 disable backspace S6 seconds 2 65 2 Sets the time the modem waits after it goes off hook before it begins to dial the telephone number PORTABLE USB MODEM Register Unit Range Default Description S7 seconds 1 255 50 Sets the time the modem waits for a carrier signal before aborting a call Also sets the wait for silence time for the O dial modifier S8 seconds 0 65 Sets the length of a pause caused by a comma character in a dialing command S9 decimal 0 1 127 37 Sets ASCII code for remote configuration escape character S9 0 disables remote configuration 10 100 ms 1 254 20 Sets how long a carrier signal must be lost before the modem disconnects 11 1ms 50 150 95 Sets spacing and duration of dialing tones 18 1 ms 0 255 20 Sets duration of time from the time the carrier signal goes low and the
24. ansmission Detect AT amp T call card bong tone The character should follow the phone number and precede the user s call card number ATDT1028807637853500 123456789 CHAPTER 4 AT Commands S Registers and Result Codes Command Values Default Description Command Values Default Description Command Values Default Description Command Values Default Description Command Values Default Description DSzy E0 El Fn F0 F1 HO H1 In 10 n 12 13 14 15 Dial Stored Telephone Number n 0 1 none Dial a number previously stored in directory number y by the amp Zy x command Example ATDS 1 Echo Command Mode Characters n 0 or 1 1 Do not echo keyboard input to the terminal Do echo keyboard input to the terminal Echo Online Data Characters n 1 1 Enable online data character echo Not supported Disable online data character echo included for backward compatibility with some software Hook Control n 0 or 1 0 Go on hook hang up Go off hook make the phone line busy Information Request n 0 5 9 11 None Display default speed and controller firmware version Calculate and display ROM checksum for example 12AB Check ROM and verify the checksum displaying OK or ERROR Display default speed and controller firmware version Display firmware version for data pump for example 94 Display the board ID software
25. are If your modem already has the current firmware there is no need to update it 3 Download the upgrade file for your modem 4 Extract the firmware HEX file and the appropriate flash upgrade program from the file you downloaded 5 Document and clear your stored parameters 6 Upgrade the modem s firmware using the HEX file and the flash upgrade program 7 Restore your parameters APPENDIX D Upgrading the Modem IDENTIFY THE MODEM FIRMWARE You must know the model number and firmware version of your modem to know whether or not you should upgrade it 1 Run your favorite terminal program You can use HyperTerminal for Windows 98 Me 2000 or Windows NT 2 In the program s terminal window type AT amp F Even if you cannot see the AT amp F command on your screen be sure to type it completely and then press Enter If the modem does not respond with OK repeat the AT amp F command 3 Now type ATIS and record your results The firmware version should appear first in the response which should look similar to the following V2 300G V90 2M DLS BLACK BOX Copyright 2004 Black Box Corporation All rights reserved 1000 Park Drive Lawrence PA 15055 1018 724 746 5500 Fax 724 746 0746
26. ated Microsoft Windows and Windows NT are registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owners PORTABLE USB MODEM Contents Chapter Page Tp Specifications hd A ae qe bete s 10 2 Introductions ne a Near one ee ee P Ale Er 13 2 LOVE WA 5 5 LI Ete el sik eE D d ed ety 13 2 2 What the Package Includes 14 2 3 Universal Serial Bus USB 14 2 4 What Can You Do with Your Modem 14 DO CAMU secco Eo ett Soie o uus ROSS 15 2 5 DD t u vete RED RM ARA ES de Rn 15 2 523 Ob Lu oe cie cU On Ne TA QI ete er O 16 2 5 3 Required Equipment 16 DO Connecti ns LEV pe Ne retiens e cute lk eu a dia 17 2 6 1 Connecting to the Computer USB 17 2 6 2 Connecting to the Telephone Line LINE 17 2 6 3 Surge Protectors and Lightning 17 21 BON UPANE ant deutet Stc Rh a did e ofa Ue de e Lt eee 18 3 Installation EE sm 19 3 1 Step 1 Connect the Modem to Your System 19 93 11 USB Connec on oe eere CER Ie RR I en GR ws 20 3 1 2 Tane Connection 5 esee epe x IRAN ERU 20 3 2 Step 2 Installing the Modem 20 3 2 1
27. bis MNP 5 data compression C1 Enable V 42bis MNP 5 data compression Command En Fallback and Fall Forward Control Values n 0 1 or 2 Default 2 Description EO Disable fallback and fall forward E1 Enable fallback disable fall forward E2 Enable fallback and fall forward Command Sx Enter Setup Password Values x password 1 8 characters case sensitive Default blackbox Description Enters the remote configuration setup password PORTABLE USB MODEM Command Values Default Description Command Values Description Command Values Description S x AT lt CR gt Store Setup Password x password 1 8 characters case sensitive blackbox Stores a new remote configuration setup password Escape Sequence n a Puts the modem in command mode and optionally issues a command while remaining online Type AT and up to ten command characters then press ENTER Used mostly to issue the hang up command ATH lt CR gt AT lt CR gt Remote Configuration Escape Sequence n a Initiates remote configuration mode while online with remote modem The remote configuration escape character is defined in register S13 CHAPTER 4 AT Commands S Registers and Result Codes 4 2 S Registers Certain modem values or parameters are stored in memory locations called S registers Use the S command to read or to alter the contents of S registers see previous section Register Unit R
28. cedure The following steps are valid regardless of whether the connection is established by the local or the remote modem 1 Establish a data connection with a remote modem 2 Send three remote configuration escape characters followed by AT and the setup password and press ENTER Example ATblackbox lt CR gt You have four tries to enter the correct password before being disconnected If the password is correct the remote modem responds with OK 3 You can now send AT commands to configure the remote modem 4 When you have finished configuring the remote modem save the new configuration by typing AT amp W0 lt CR gt then type ATO lt CR gt to exit remote configuration You can then break the connection in the normal way CAUTION If you hang up while you are in remote configuration mode it may lock up the remote modem 5 3 Setup The Portable USB Modem is shipped with a default setup password blackbox Because anyone who has an owner s manual knows the default setup password for security you should change the password and possibly also the remote configuration escape character PORTABLE USB MODEM 5 3 1 CHANGING THE SETUP PASSWORD 1 2 Open a data communications program such as HyperTerminal In the terminal window type AT Sblackbox or AT Syyyyyy if you have replaced the blackbox password with yyyyyy and press ENTER The modem responds with OK if the setup password is correct and ERROR if it is wrong
29. cessed by only one application at a time In Windows 98 you can have data and fax communication applications open at the same time but they cannot use the same modem at the same time CHAPTER 6 Troubleshooting 6 8 Calling Black Box If you determine that your Portable USB Modem is malfunctioning do not attempt to alter or repair the unit It contains no user serviceable parts Contact Black Box at 724 746 5500 Before you do make a record of the history of the problem We will be able to provide more efficient and accurate assistance if you have a complete description including the nature and duration of the problem when the problem occurs the components involved in the problem any particular application that when used appears to create the problem or make it worse 6 9 Shipping and Packaging If you need to transport or ship your Portable USB Modem Package it carefully We recommend that you use the original container e If you are shipping the Portable USB Modem for repair make sure you include everything that came in the original package Before you ship contact Black Box to get a Return Authorization RA number Appendix A V 90 Support A 1 Introduction V 90 is the ITU designation for what had been formerly called V pcm The ITU recommendation V 90 was determined at a meeting in Geneva ending February 6 1998 V 90 will replace K56flex and other proprietary solutions for PCM connections
30. cific information about your mail service In this example No is selected Click Next gt The Completing the Internet Connection Wizard is displayed Click Finish If you select Connect to a private network through the Internet a In the box provided enter the Host name or IP address belonging to the computer to which you are calling Contact the network administrator for the device to which you are connecting to obtain this information Click Next gt to continue The Connection Availability dialog box is displayed If you are creating this connection for multiple users select Create this connection for all users If this connection will be used only by you select Create this connection only for myself Click Next gt to continue The Completing the Network Connection Wizard dialog box is displayed You are prompted for a name to use for this connection Enter a meaningful name in the box provided Click Finish If you select Accept incoming connections This option allows another computer to create a virtual connection to your computer through the Internet other public network or a direct cable Virtual Private connections to your computer through the Internet are possible only if your computer has a known name or IP address on the Internet APPENDIX C Dial Up Networking a The Devices for Incoming Connections dialog box is displayed Select the Portable USB Modem and click Next gt b At the Incoming
31. ck the TCP IP Settings button In Windows 98 the TCP IP Settings button is on the Server Types screen in Windows Me the TCP IP Settings button is on the Networking screen 9 The TCP IP Settings dialog box is displayed PORTABLE USB MODEM TCP IP Settings 2 x oscila isle iibri C Specify an IP address ES ES ES E Server assigned name server addresses C Specify name server addresses M Use IP header compression N M Use default gateway on remote network Cancel Figure C 5 TCP IP Settings dialog box If your ISP provided you with an IP address for your computer select Specify an IP address and enter the static address in the box provided If your ISP requires you to enter an IP address for their name server DNS select Specify name server addresses and enter the IP addresses given to you by your ISP Click OK to save the TCP IP values and return to the Server Types tab When you have completed customizing the modem properties for this connection click OK To use this connection double click the Dial Up Connection icon within the Dial Up Networking folder If prompted enter your Internet account User Name and Password and click Connect APPENDIX C Dial Up Networking C 2 Windows 2000 Dial Up Networking The following instructions describe all Dial Up Networking connection options under Windows 2000 as well as guide you through setting up a Dial Up Networking connection to an Internet Servic
32. come to the Internet Connection Wizard is displayed as shown below Internet Connection Wizard x Welcome to the Internet Connection Wizard L The Internet Connection wizard helps you connect your computer ces gy more to the Internet You can use this wizard to set up a new or existing Internet account want to sign up for a new Internet account My telephone line is connected to my modem want to transfer my existing Intemet account to this computer My telephone line is connected to my modem want to set up my Internet connection manually or want to connect through a local area network LAN To leave your Internet settings unchanged click Cancel To learn more about the Internet click Tutorial o Tutorial Figure C 8 Welcome to the Internet World Connection Wizard a Select the appropriate option for the type of connection you are making to the Internet and click Next gt In this example I want to set up my Internet connection manually or I want to connect through a local area network LAN has been selected b The Setting up your Internet connection dialog box is displayed Select I connect through a phone line and modem Click Next gt c If you have only one modem installed proceed to the next step If you have more than one modem installed on your computer select the Portable USB Modem from the list and click Next gt d The Step 1 of 3 Internet account connectio
33. ction for reliable call progress reporting Compatible with the standard AT command set used by most communication programs PORTABLE USB MODEM 2 5 2 Fax Supports V 17 Group 3 fax communication standards allowing it to communicate with other fax modems as well as with fax machines Responds to EIA TIA Class 1 and 2 fax commands e Sends and receives faxes from your computer at 14 400 bps 9600 bps 7200 bps 4800 bps 2400 bps or 300 bps 2 5 3 REQUIRED EQUIPMENT In addition to the contents of your modem package you need the following equipment Computer Your modem can be connected only to a computer with a USB port Telephone Line You must have a telephone line with jack connector that accepts the cable that comes with the modem If you do not have a telephone jack near your computer you should install one before proceeding Do it yourself telephone extension kits and accessories are available wherever telephones are sold You may also hire an independent contractor or your local telephone company to install an extension If you want a separate line for your fax modem you must contact your telephone company Communications Software To operate your modem you must have data communications and fax communications software included with the modem Data communications software simplifies control of the modem by guiding you through the process of selecting your serial port your port speed and other var
34. do online mode 3 Note that the CD LED is on If you are set for 14 400 bps or higher a speed LED should be on If the CD LED is not on there is a defect in your modem 4 Enter characters from your keyboard For this test typing multiple uppercase Ucharacters is a good way to send an alternating test pattern of binary ones and zeros The characters entered should be displayed on your monitor The TD and RD LEDs should flash when a character is entered 5 To exit the test type the escape sequence AT and press ENTER This puts the modem in online command mode Then type either AT amp T or ATH to return to command mode APPENDIX B Loopback Tests 6 Your modem passes this test if the data received on your monitor are the same as the data entered from your keyboard If different data appear on your monitor your modem is probably causing the problem though it could also be your computer If your modem passes this test but you are receiving errors while on line the remote modem or the phone line could be at fault B 3 Remote Digital Loopback Test V 54 Loop 2 The remote digital loopback test tests the phone lines and the circuits of both your modem and a remote modem In this test your modem must be on line with another modem that is set up to respond to a request for remote digital loopback Note that some modems might not support remote digital loopback or might have it disabled Data from your computer or terminal is trans
35. e Provider ISP NOTE If you are connecting to the Internet make sure TCP IP is installed on your computer and that you ve set up an access account with an Internet Service Provider 1 To set up a Dial Up Networking connection within Windows 2000 select Start Settings Network and Dial up Connections 2 In the Network and Dial up Connections dialog box double click the Make New Connection icon The Network Connection Wizard dialog box is displayed indicating the Wizard will help in creating a connection to other computers and networks enabling applications such as e mail web browsing file sharing and printing Network Connection Wizard E Welcome to the Network Connection Wizard Using this wizard you can create a connection to other computers and networks enabling applications such as e mail W eb browsing file sharing and printing To continue click Next Figure C 6 Network Connection Wizard dialog box Click Next gt PORTABLE USB MODEM 3 The Network Connection Type dialog box is displayed offering several connection options Select the option which best describes the type of connection you are creating with this definition Network Connection Network Connection Type You can choose the type of network connection you want to create based on your network configuration and your networking needs fe Dial up to private network Connect using my phone line modem or ISDN Dia
36. e data on your PC s monitor should match the original data The local analog loopback test allows you to verify that the modem s transmitter and receiver circuits are functioning properly The local digital loopback allows you to verify that the local computer or terminal the two modems and the transmission line between them are functioning properly The remote digital loopback test allows you to verify that the remote computer or terminal the remote modem the serial ports the telephone line and the local modem are functioning properly NOTE All loopback tests operate at all speeds except 300 bps PORTABLE USB MODEM B 2 Local Analog Loopback Test V 54 Loop 3 In this test data from your computer or terminal is sent to your modem s transmitter converted into analog form looped back to the modem s receiver converted into digital form and then sent to your monitor for verification No connection to the phone line is required AT amp T1 CONNECT UUUUUUUUU UUU Digital Analog Portable USB Modem Computer or Terminal Figure B 1 Local analog loopback test TEST PROCEDURE 1 Connect the modem to your computer Using your communication program set the desired baud rate and go into terminal mode 2 Type AT amp T1 and press ENTER This places your modem in analog loopback mode in the originate mode A CONNECT message should appear on your display The modem is now out of command mode and in a pseu
37. e installation PORTABLE USB MODEM 5 The Add New Hardware Wizard dialog box appears with the message What do you want Windows to do Add New Hardware Wizard What do you want Windows to do C Display a list of all the drivers in a specific location so you can select the driver you want lt Back Cancel Figure 3 9 What do you want Windows to do screen Verify that the Search for the best driver for your device Recommended option is selected and click Next gt 6 The Add New Hardware Wizard dialog box is displayed with the message Windows will search for a new driver CHAPTER 3 Installation Add New Hardware Wizard Windows will search for new drivers in its driver database on your hard drive and in any of the following selected locations Click Next to start the search X CD ROM drive Microsoft Windows Update Specify a location p Browse EN Figure 3 10 Windows will search for a new driver screen Verify that the CD ROM drive option is selected and click Next gt 7 The Add New Hardware Wizard dialog box indicates that Windows has found an updated driver for this device and also some other drivers that should work with this device PORTABLE USB MODEM Windows has found an updated driver for this device and also some other drivers that should work with this device What do you want to install Portable
38. el same as B2 B15 Select V 21 when the modem is at 300 bps B16 Select Bell 103 when the modem is at 300 bps PORTABLE USB MODEM Command Cn Values Default Description CO Cl Command Ds Values Default Description Carrier Control n 1 1 Transmit carrier always off Not supported Normal transmit carrier switching included for backward compatibility with some software Dial s dial string phone number and dial modifiers none Dial telephone number s where s may up to 40 characters long and include the 0 9 A B C and D characters and the L P T V W S comma semicolon and dial string modifiers L Redial last number Must be placed immediately after ATD P Pulse dial following numbers in command T Tone dial following numbers in command default V Switch to speakerphone mode and dial the following number Use ATH command to hang up W Wait for a new dial tone before continuing to dial X2 X4 X5 X6 or X7 must be selected Pause during dialing for time set in register S8 Return to command mode after dialing Place at end of dial string Hook flash Causes the modem to go on hook for one half second then off hook again Wait for quiet answer Causes modem to wait for a ringback then 5 seconds of silence before processing next part of command If silence is not detected the modem returns a NO ANSWER code Disable data calling tone tr
39. en after you install the new modem The old modem will be selected in HyperTerminal and other Windows applications Although you can change the application connection descriptions one at a time it is easier to force Windows applications to use the new modem by removing the old modem from Windows From Windows 2000 1 Click Start Settings Control Panel 2 Double click the Phone and Modems icon and click on the Modems tab 3 In the list box select the old modem 4 Click Remove then click Close 5 The next time you dial a HyperTerminal connection it will select your new modem and ask you to confirm the selection From Windows Me 1 Go to Start Settings Control Panel 2 Double click the Modems icon to open the Modems Properties screen 3 In the General tab a list of modems appears In this list highlight the old modem 4 Click Remove then click Close 5 The next time you dial a HyperTerminal connection it will select your new modem and ask you to confirm the selection From Windows 98 1 Click Start Settings Control Panel 2 Double click the Modems icon to open the Modems Properties screen 3 In the list box select the old modem 4 Click Remove then click Close 5 The next time you dial a HyperTerminal connection it will select your new modem and ask you to confirm the selection PORTABLE USB MODEM 3 3 Step 3 Configuring the Modem for Your Country Different countries have different requirem
40. ent Configuration n 0 None Stores current modem settings in nonvolatile memory and causes them to be loaded at power on or following the ATZ command instead of the factory defaults See also the amp F command Clears user default settings from nonvolatile memory and causes the factory defaults to be loaded at power on or following the ATZ command Select Stored Configuration for Hard Reset n 0 0 Select stored configuration 0 on power up For backward compatibility with some software Not supported responds ERROR Store Dialing Command y 0 1 x Dialing command None Stores dialing command xin memory location y Dial the stored number using the command ATDS y Select Maximum MNP Block Size n 0 1 2 or 3 3 64 character maximum 128 character maximum 192 character maximum 256 character maximum PORTABLE USB MODEM Command Values Default Description Command Values Default Description Command Values Default Description Command Values Default Description Bn Gn GO NGI yO yl KO NU K3 K4 Transmit Break n 0 9 in 100 ms units 3 In non error correction mode only sends a break signal of the specified length to a remote modem Works in conjunction with the K command Modem Port Flow Control n 0 0 Returns an OK for backward compatibility with some software Not supported responds ERROR Data Buffer Control n 0 0 Enab
41. ents for how modems must function Therefore before you use the modem you must configure it to match the defaults of the country in which you are using it You can configure the modem either manually using AT commands or with the Global Wizard Both methods are described on the next page 3 3 1 USING THE GLOBAL WIZARD UTILITY The Global Wizard configuration utility is recommended for computers running Windows 98 Me or 2000 The Global Wizard can configure your modem for a specific country with just a few mouse clicks 1 Insert the Modem Installation CD into the CD ROM drive The Autorun dialog box appears 2 Click Initial Setup and Country Selection The Global Wizard dialog box appears Click Next gt 3 View the Global Wizard as it searches for your modem and identifies it Click Next gt 4 Select the country in which the modem will be used then click Next 5 Review your choice of country If it is correct click Next gt to configure the modem 6 When Global Wizard announces that the parameters have been set click Finish to exit 3 3 2 UsiNG AT COMMANDS If you are comfortable using AT commands you can configure your modem using AT commands You must enter these commands in your communication program s terminal window To configure the modem for a specific country execute the following AT commands 1 Type AT T19 0 nn where nn represents the country code Press Enter 2 The modem will respond OK
42. er modem To put the modem into online command mode from data mode you must issue an escape sequence followed immediately by the AT characters and the command for example ATH to hang up the modem To return to data mode from online command mode you must issue the command ATO To send AT commands to the modem you must use a communications program such as the HyperTerminal applet in Windows NT 4 0 or the communications program included with your modem You can issue commands to the modem either directly by typing them in the terminal window of the communications program or indirectly by configuring the operating system or communications program to send the commands automatically Fortunately communications programs make daily operation of modems effortless by hiding the commands from the user Most users therefore need to use AT commands only when reconfiguring a modem for example to turn autoanswer on or off The format for entering an AT command is AT Xn where Xis the command and n is the specific value for the command sometimes called the command parameter The value is always a number If the value is zero you can omit it from the command thus AT amp W is equivalent to AT amp W0 Most commands have a default value which is the value that is set at the factory You must press ENTER to send the command to the modem Any time the modem receives a command it sends a response known as a result code The most common res
43. gth of time in the off line command mode before the modem goes into standby mode A value of zero prevents standby mode a value of 1 4 sets the value to 5 PORTABLE USB MODEM Register Unit Range Default Description S109 decimal 0 2 Sets one of three 56 kbps operating modes K56flex mode V 90 mode or Auto mode S109 2 forces V 90 connections for testing purposes etc S109 sets the 56 kbps operating mode as shown below 0 V 90 disabled 1 K56flex or V 90 Dual mode enabled 2 V 90 only K56flex disabled 4 3 Result Codes In command mode your modem can send responses called result codes to your computer Result codes are used by communications programs and can also appear on your monitor Terse Verbose Description 0 OK Command executed 1 CONNECT Modem connected to line 2 RING Ring signal detected 3 NO CARRIER Carrier signal lost or not detected 4 ERROR Invalid command 5 CONNECT 1200 Connected at 1200 bps 6 NO DIALTONE No dial tone detected 7 BUSY Busy signal detected 8 NO ANSWER No answer at remote end CHAPTER 4 AT Commands S Registers and Result Codes Terse 10 11 12 13 14 24 25 26 40 55 56 57 58 59 60 70 71 72 73 74 75 76 77 78 79 80 81 82 Verbose CONNECT 2400 CONNECT 4800 CONNECT 9600 CONNECT 14400 CONNECT 19200 CONNECT 7200 CONNECT 12000 CONNECT 16800 CONNECT 300 CONNECT 21600 CONNECT 24000 CONNECT 26
44. gure 3 4 Locate Driver Files screen Verify that the Specify a location option is the only box selected place the Modem Installation CD into your CD drive and click Next gt 6 The next screen will say Insert the manufacturer s installation disk into the drive selected and then click OK Click on the Browse button When prompted to insert a disk into drive AA click Cancel Navigate to your computer s CD ROM drive Select the folder DRIVERSWIN 2000 Select the file mdmbbusb INF and click Open PORTABLE USB MODEM 7 The Driver Files Search Results screen appears indicating that Windows has found the proper driver from the Modem Installation CD Driver Files Search Results The wizard has finished searching for driver files for your hardware device The wizard found a driver for the following device e Portable USB Modem Windows found a driver for this device To install the driver Windows found click Next E D Drivers Win2000 mdmmtusb inf lt Back Cancel Figure 3 5 Driver Files Search Results screen Click Next gt to install the selected driver CHAPTER 3 Installation 8 The Digital Signature Not Found screen appears Digital Signature Not Found E X The Microsoft digital signature guarantees that a software product has been tested with Windows and that the software has not been altered since it was tested by Microsoft Microsoft has not digitally signed the software
45. hen the carrier signal is not detected amp C2 DCD drops briefly following disconnect then goes high again Register S18 defines how long DCD signal remains low after disconnect Command amp En X ON X OFF Pacing Control Values n 12 or 13 Default 12 Description amp E12 Disables X ON X OFF pacing amp E13 Enables X ON X OFF pacing amp K4 must also be set NOTE amp E13 has no effect if hardware control amp K3 is selected CAUTION Do not enable pacing unless you need it Some applications may not work if pacing is enabled Command amp Fn Load Factory Settings Values n 0 Default None Description amp FO Load factory settings as active configuration Command amp Gn V 22bis Guard Tone Control Values n 0 1 or 2 Default 0 Description amp G0 Disable guard tone amp G1 Set guard tone to 550 Hz amp G2 Set guard tone to 1800 Hz NOTE The amp G command is not used in North America PORTABLE USB MODEM Command Values Defaults Description Command Values Default Description Command Values Default Description Command Values Default Description amp Kn amp KO amp K3 amp K4 amp Qn amp QO amp Q5 amp Q6 amp Q8 amp Q9 amp Sn amp SO amp S1 amp Tn amp TO amp T1 amp T3 amp T6 Flow Control Selection n 0 3 or 4 3 Disable flow control Enable CTS RTS hardware flow control Enable X ON X OFF software flow contr
46. his computer Click Next gt c If you select Guest the Select a Device dialog box is displayed Select the COM port you d like to use for this connection from the list Click Next gt d The Connection Availability dialog box is displayed If you are creating this connection for multiple users select Create this connection for all users If this connection will be used only by you select Create this connection only for myself Click Next to continue e The Competing the Network Connection Wizard dialog box is displayed You are prompted for a name to use for this connection Enter a meaningful name in the field provided and click Finish PORTABLE USB MODEM Appendix D Upgrading the Modem D 1 Introduction Your modem is controlled by semi permanent software called firmware which is stored in flash memory Firmware is nonvolatile that is it remains stored in memory when the modem is turned off However it can be changed by either the manufacturer or the user as bugs are fixed or new features are added Since the firmware in your modem is stored in flash memory you can upgrade it yourself in a few minutes by using the following procedures and the Flash Wizard program D 2 Upgrade Overview The upgrade procedure consists of the following steps which are described in greater detail in the following sections 1 Identify the model number and firmware version of your modem 2 Identify the current version of the firmw
47. iable mode If the modem cannot make an MNP connection it disconnects N3 V 42 MNP auto reliable mode The modem attempts first to connect in V 42 error correction mode then in MNP mode and finally in non error correction buffer mode with continued operation N4 V 42 reliable mode If the modem cannot make a V 42 connection it disconnects N5 V 42 MNP or non error correction same as W3 N7 V 42 MNP or non error correction same as N3 PORTABLE USB MODEM Command Values Default Description Command Values Description NOn Q0 Q1 Q2 Q3 Tn Default NIn Flow Control Selection n 0 1 or 3 3 Disable flow control same as amp K0 X ON X OFF software flow control same as amp K4 CTS only flow control Not supported RTS CTS hardware flow control same as amp K3 Inactivity Timer n 0 1 255 0 Sets the time in minutes after the last character is sent or received that the modem waits before disconnecting A value of zero disables the timer Applies only in buffer mode NOTE You can also set the inactivity timer by changing the value of S30 Command Values Default Description Command Values Defaults Description Command Values Defaults Description Vn NO WI W2 Xn NXO Protocol Result Code n 0 1 or 2 1 Disable the appending of the protocol result code to the DCE speed Enable the appending of the protocol resu
48. iables and then storing your settings including frequently called phone numbers so they can be recalled with the stroke of a key or the click of a mouse Data communications software must be set up or configured before you can use it CHAPTER 2 Introduction 2 6 Connections To use your modem you must connect its USB cable connector to your computer USB and to a telephone line LINE PC l USB Connector RJ 11 Connector Figure 2 1 USB and communications connectors 2 6 1 CONNECTING TO THE COMPUTER USB Connect the USB connector on the Modem to a USB connector on the back of your computer 2 6 2 CONNECTING TO THE TELEPHONE LINE LINE Plug one end of the cable provided with the Modem into the telephone jack in your home or office Plug the other end into the LINE jack on the modem NOTE The Federal Communications Commission FCC Industry Canada and other regulatory agencies impose certain restrictions on equipment connected to public telephone systems See pages 1 3 for more information 2 6 3 SURGE PROTECTORS AND LIGHTNING Your modem has self resetting lightning protection to protect it from electrical spikes on the telephone line During an electrical storm unplug your computer equipment from both the power outlet and the telephone line PORTABLE USB MODEM 2 7 Front Panel The Portable USB Modem has four LEDs on the front panel indicat
49. ing status configuration and activity Figure 2 2 Front panel Data The Data LED flashes when the modem is transmitting receiving data to from another modem Carrier Detect The CD LED lights when the modem detects a valid carrier signal from another modem It is on when the modem is communicating with the other modem and off when the link is broken e OfFHook The OH LED lights when the modem is off hook which occurs when the modem is dialing online or answering a call The LED flashes when the modem pulse dials Terminal Ready The TR LED lights when Windows detects and initializes the modem CHAPTER 3 Installation 3 Installation WARNING 1 Never install telephone wiring during a lightning storm 2 Never install a telephone jack in wet locations unless the jack is specifically designed for wet locations 3 This product is to be used with UL and cUL listed computers 4 Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface 5 Use caution when installing or modifying telephone lines 6 Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electrical shock from lightning 7 Do not use a telephone in the vicinity of a gas leak 8 To reduce the risk of fire use only 26 AWG or larger telecommunication line cord 3 1 Step 1 Connect the Modem to Your System
50. kely is in the connection setup in your communications software PORTABLE USB MODEM Try resetting your modem by unplugging the USB cable from the modem and then plugging it back in Try rebooting the computer The modem might be defective If you have another Portable USB Modem try swapping modems If the problem goes away the first modem is possibly defective Call Tech Support for assistance 6 3 The Modem Dials But Cannot Connect There can be several reasons that the modem fails to make a connection Possibilities include lack of a physical connection to the telephone line incompatibility between modems a busy signal a wrong number no modem at the other end a faulty modem computer or software at the other end You can narrow the list of possibilities by using extended result codes Extended result codes are enabled by default If they have been disabled enter ATVIX4 and press ENTER while in terminal mode or include V1X4 in the modem s initialization string When you dial again the modem will report the call s progress If the modem reports NO DIALTONE check that the modem s telephone line cable is connected to both the modem s LINE jack not the PHONE jack and the telephone wall jack If the cable looks secure try replacing it If that doesn t work the problem might be in your building s telephone installation To test the building installation plug a telephone into your modem s telephone wa
51. l up to the Internet Connect to the Internet using my phone line modem or ISDN C Connect to a private network through the Internet Create a Virtual Private Network VPN connection or tunnel through the Internet Accept incoming connections Let other computers connect to mine by phone line the Internet or direct cable Connect directly to another computer Connect using my serial parallel or infrared port lt Back Cancel Figure C 7 Network Connection Type dialog box Click Next gt The process for completing your Dial Up Networking connection will vary based on the connection type selected in the previous step If you select Dial up to private network and have only one modem installed a The Phone Number to Dial dialog box is displayed Enter the phone number of the computer network or Internet Service Provider ISP to which you are connecting Click Next gt b The Connection Availability dialog box is displayed If you are creating this connection for multiple users select Create this connection for all users If this connection will be used only by you select Create this connection only for myself Click Next to continue c The Completing the Network Connection Wizard dialog box is displayed You are prompted for a name to use for this connection Enter a meaningful name in the box provided then click Finish APPENDIX C Dial Up Networking If you select Dial up to the Internet the Wel
52. le data buffer serial port speed is independent of connect speed Disable data buffer serial port speed is forced to the line speed Break Control n 0 5 5 Controls the response of the modem to a B command The response is different for each of three different states Data mode The modem receives the break from the computer Enter online command mode no break sent to the remote modem Clear data buffers and send break to the remote modem Same as K0 Send break immediately to the remote modem Same as K0 Send break to the remote modem in sequence with the transmitted data CHAPTER 4 AT Commands S Registers and Result Codes Data mode The modem receives the break from the remote modem KO Clear data buffers and send break to the computer K1 Same as K0 K2 Send break immediately to the computer K3 Same as K2 K4 Send break to the computer in sequence with the received data K5 Same as K4 Online command mode The modem receives a Bn command from the computer KO Clear data buffers and send break to the remote modem NKI Same as VO K2 Send break immediately to the remote modem K3 Same as K2 K4 Send break to the remote modem in sequence with the transmitted data K5 Same as K4 Command Nn Error Correction Mode Selection Values n 0 5 or 7 Default 3 Description ANO Non error correction mode with data buffering buffer mode same as amp Q6 NI Direct mode N2 MNP rel
53. ll jack and listen for a dial tone If you hear a dial tone your modem might be installed behind a company phone system PBX with an internal dial tone that sounds different from the normal dial tone In that case the modem might not recognize the dial tone and might treat it as an error Check your PBX manual to see if you can change the internal dial tone if you can t change your modem s initialization string to replace X4 with X3 which will cause the modem to ignore dial tones note however that X3 is not allowed in some countries such as France and Spain CHAPTER 6 Troubleshooting If the modem reports BUSY the other number might be busy in which case you should try again later or it might indicate that you have failed to add a 9 prefix to the phone number if you must dial 9for an outside line If you must dial 9to get an outside line the easiest way to dial it automatically is to include it in the modem s dial prefix for example ATDT9 Note the comma which inserts a pause before the number is dialed By inserting 9 into the dial prefix you do not have to include it in each directory entry To change the dial prefix in Windows 98 HyperTerminal select Call from the Call menu click Dialing Properties and type 9 in the local and long distance boxes in How I dial from this location If the modem reports NO ANSWER the other system has failed to go off hook or you might have dialed a wrong number Check the number
54. lt code to the DCE speed Same as V1 X ON X OFF Pass Through n 0 or 1 0 Modem responds to and discards X ON X OFF characters Modem responds to and passes X ON X OFF characters Data Calling Tone n 0 or 1 0 Disable v 25 data calling tone to deny remote data fax voice discrimination Enable V 25 data calling tone to allow remote data fax voice discrimination CHAPTER 4 AT Commands S Registers and Result Codes Command ZA Adaptive Answer Result Code Enable Values n 0 or 1 Defaults 0 Description The A command controls whether the DATA and FAX result codes will be sent by the modem The modem must be in fax mode for this command to work Also the modem must be set to FAA 1 which enables the modem to distinguish between a fax and a data call When these commands are enabled the modem sends DATA to the computer when it detects data tones and FAX when it detects fax tones These strings are used by some servers to select the appropriate communication program AO Disables adaptive answer result codes AI Enables adaptive answer result codes Command B View Numbers in Blacklist Values n a Description If blacklisting is in effect AT B displays the numbers for which the last call attempted in the previous two hours failed In countries that do not require blacklisting the ERROR result code appears Command 76 Cn Data Compression Control Values n 0 or 1 Default 1 Description CO Disable V 42
55. mand Values Default Description Command Values Default Description Xn X0 X1 X2 X3 X4 X5 X6 X7 Yn YO Yl Zn Z0 Zl amp Bn amp BO amp B1 Result Code Selection n 0 7 4 Basic result codes for example CONNECT does not look for dial tone or busy signal Extended result codes for example CONNECT 46000 V42bis does not look for dial tone or busy signal Extended result codes with NO DIALTONE does not look for busy signal Extended result codes with BUSY does not look for dial tone Extended result codes with NO DIALTONE and BUSY Extended result codes with NO DIALTONE and BUSY Extended result codes with NO DIALTONE and BUSY Basic result codes with NO DIALTONE and BUSY Long Space Disconnect n 0 0 Disable sending or responding to long space break signal on disconnect Enable sending or responding to long space break signal on disconnect Not supported Modem Reset n 0 or 1 None Reset modem to profile saved by the last amp W command Same as ZO V 32 Auto Retrain n 1 1 Disable V 32 auto retrain Not supported Enable V 32 auto retrain CHAPTER 4 AT Commands S Registers and Result Codes Command amp Cn Data Carrier Detect DCD Control Values n 0 or 1 Default 1 Description amp CO Forces the DCD circuit to be always high amp C1 DCD goes high when the remote modem s carrier signal is detected and goes low w
56. mitted through your modem and over the phone line to the remote modem where it is then looped back to your modem AT amp T6 OK UUUUUUUUU UUUUU Digital Analog Analog Digital Computer or Terminal Local Portable Remote Portable Computer or Terminal USB Modem USB Modem Figure B 2 Remote digital loopback test TEST PROCEDURE 1 Arrange to have amp T6 set on the remote test modem 2 Open your communications software and go into terminal mode Type AT and press ENTER you should get an OK message Type AT N and press ENTER to disable error correction 3 Dial the remote modem and establish your online connection 4 Type the escape sequence AT and press ENTER to bring your modem into online command mode PORTABLE USB MODEM 5 Type AT amp T6 and press ENTER The local modem responds to this command by transmitting an unscrambled marking signal which causes the remote modem to place itself in digital loopback mode Then the local modem exits online command mode and enters data mode 6 Enter data from your keyboard For this test typing multiple uppercase U characters is a good way to send an alternating test pattern of binary ones and zeroes Data received by the remote modem enters its analog receiver is converted to digital data is reconverted into analog and then is transmitted back to your modem Your modem passes this test if the data received on your monitor is the same as the data entered from your ke
57. mmand mode configuration In standard mode you can store up to two command lines or telephone numbers of up to 40 characters each in the modem s nonvolatile memory The modem pulse or tone dials and recognizes dial tones and busy signals for reliable call progress detection The modem can detect AT amp T calling card tones It also has Caller ID remote configuration and incorporates self resetting lightning protection The modem is FCC registered for connection without notification to the telephone company This full duplex intelligent modem also has V 42 error correction V 42bis data compression and V 17 14 400 bps Class 1 and 2 Group 8 fax capabilities The modem operates with the Global Wizard program Telephone company technical requirements differ from country to country In the Global Wizard program simply specify the country in which you will operate selecting from a pull down menu Global Wizard does the rest automatically setting up the correct operating parameters for your modem to operate in your country The Flash Wizard utility lets you update the modem s firmware Although K56flex technology is capable of downloads of up to 56 kbps FCC regulations currently restrict ISP modems to downloads of 53 kbps PORTABLE USB MODEM 2 2 What the Package Includes Your package should include the following items Portable USB Modem 1 CD ROM 1 RJ 11 telephone cable 1 Quick Start Guide If anything is mi
58. mode 4 Type AT amp T3 and press ENTER Once you receive an OK message from your modem if responses are enabled your modem is placed in digital loopback mode 5 Have someone enter data from the remote keyboard For this test typing multiple uppercase U characters is a good way to send an alternating test pattern of binary ones and zeros The data received by your modem enters its analog receiver is converted to digital data is reconverted into analog and then is transmitted back to the remote modem Your modem passes this test if the data received on the remote monitor is the same as the data entered from the remote keyboard 6 To exit the test type the escape sequence AT and press ENTER This puts the modem in online command mode The modem should respond with an OK message If you wish to stay on line with the remote modem for normal data transmission type AT amp T and press ENTER to exit the test then type ATO and press ENTER to return on line If you wish to terminate the call type ATH and press ENTER to hang up Appendix C Dial Up Networking Microsoft s Dial Up Networking DUN is a system component of Windows 98 and 2000 that enables you to connect your computer to a variety of computer systems and networks including the Internet Dial Up Networking has been integrated into Windows 2000 If you are using Windows 98 you may need to install the Dial Up Networking code from the full release Windows CD a companion
59. n deben ser respetadas Todas las instrucciones de operaci n y uso deben ser seguidas El aparato el ctrico no deber ser usado cerca del agua por ejemplo cerca de la tina de bano lavabo s tano mojado o cerca de una alberca etc El aparato el ctrico debe ser usado nicamente con carritos o pedestales que sean recomendados por el fabricante El aparato el ctrico debe ser montado a la pared o al techo s lo como sea recomendado por el fabricante Servicio El usuario no debe intentar dar servicio al equipo el ctrico m s all a lo descrito en las instrucciones de operaci n Todo otro servicio deber ser referido a personal de servicio calificado El aparato el ctrico debe ser situado de tal manera que su posici n no interfiera su uso La colocaci n del aparato el ctrico sobre una cama sof alfombra o superficie similar puede bloquea la ventilaci n no se debe colocar en libreros o gabinetes que impidan el flujo de aire por los orificios de ventilaci n El equipo el ctrico deber ser situado fuera del alcance de fuentes de calor como radiadores registros de calor estufas u otros aparatos incluyendo amplificadores que producen calor El aparato el ctrico deber ser connectado a una fuente de poder s lo del tipo descrito en el instructivo de operaci n o como se indique en el aparato PORTABLE USB MODEM 12 13 14 15 16 17 18 Precauci n debe ser tomada
60. n goes high again as set up by the amp C2 command 28 decimal 0 1 255 O disables 1 255 enables V 34 modulation S30 1 minute 0 1 255 Sets the length of time that the modem waits before disconnecting when no data is sent or received A value of zero disables the time See also the T command CHAPTER 4 AT Commands S Registers and Result Codes Register Unit Range Default Description S35 decimal 0 1 0 O disables 1 enables the V 25 data calling tone which allows remote data fax voice discrimination S36 decimal 0 7 7 Specifies the action to take if negotiation fails when error control is selected See S48 S37 decimal 0 19 0 Sets the maximum V 34 upstream speed at which the modem attempts to connect 0 maximum modem speed 1 reserved 2 1200 75 bps 3 300 bps 4 reserved 5 1200 bps 6 2400 bps 7 4800 bps 8 7200 bps 9 9600 bps 10 12 000 bps 11 14 400 bps 12 16 800 bps 13 19 200 bps 14 21 600 bps 15 24 000 bps 16 26 400 bps 17 28 800 bps 18 31 200 bps 19 33 600 bps PORTABLE USB MODEM Default Register Unit Range Description S38 decimal 0 23 1 Sets downstream data rate where K56flex provides rates of 32 000 to 56 000 bps in 2000 bps increments V 90 provides rates of 28 000 to 56 000 bps in increments of 1333 bps 0 V 90 disabled 1 V 90 autorate 2 28 000 bp
61. n information dialog box is displayed Enter the Area code Telephone number and Country region name and code for your Internet Service Provider s access number e Click the Advanced tab to access options for selecting your connection type and logon procedures Your ISP should provide this information for your account If you are not sure which connection type to choose try PPP Although many ISPs automatically provide an IP address for your machine and their Domain Name Server DNS each time you connect to them some ISPs do not If your ISP provided IP addresses to you click the Addresses tab PORTABLE USB MODEM gq In the IP Address section select Always use the following and enter the IP addresses into the appropriate boxes Click OK to return to Step 1 of 3 Internet account connection and click Next NOTE If your machine has a network adapter installed do not enter this address in the address box Enter the IP address provided by your ISP The Step 2 of 3 Internet account logon information dialog box is displayed Enter the user name and password you will use for your Internet account Click Next gt The Step 3 of 3 Configuring your computer dialog box is displayed In the box provided enter a descriptive name for this connection and click Next gt h You are then asked if you would like to set up an Internet mail account You i may select Yes or No Ifyou select yes you will be asked to provide spe
62. ol Asynchronous Communications Mode n 0 5 6 8 or 9 5 Asynchronous with data buffering Same as WO Error control with data buffering Same as W3 Asynchronous with data buffering Same as WO MNP error control mode If MNP error control is not established the modem falls back according to the setting in 36 V 42 or MNP error control mode If neither error control is established the modem falls back according to the setting in 36 Data Set Ready DSR Control n 0 or 1 0 Force DSR always high on Let DSR go high only during a connection V 54 Test Commands n 0 1 3 or 6 None Abort Stop any test in progress Local analog loopback test Local digital loopback test Remote digital loopback test NOTE To stop a test you must use the escape sequence AT before typing AT amp TO CHAPTER 4 AT Commands S Registers and Result Codes Command Values Description Command Values Default Description Command Values Default Description Command Values Default Description Command Values Default Description amp V amp Wn amp WO amp WI amp Yn amp Y0 amp Y1 amp Zy x An MO MI M2 M3 Display Current Settings n a Displays the active modem settings including the callback security settings if callback security is enabled If the setup password has been entered it also displays the callback security passwords Store Curr
63. omputer Connect the Portable USB Modem to your computer s USB port Then connect one end of the provided telephone line cord to your Portable USB Modem and the other end to a telephone wall jack Windows Me will detect that the new modem is present and launch the Add New Hardware Wizard Place the Portable USB Modem Installation CD into the CD drive of your PC The first Add New Hardware Wizard screen will appear with the message What would you like to do Choose Specify the location of the driver Advanced and click Next gt At the Add New Hardware Wizard Windows will search for new drivers screen uncheck the Removable Media button if necessary and check Specify a location Click the Browse button and navigate to the Windows Me subfolder of the Drivers folder on the MD403A Installation CD Then click OK Click Cancel if it prompts you for a floppy disk The Add New Hardware Wizard Windows driver file search screen appears Click Next gt Transient progress screens will appear while files are being copied After the files have been copied to your PC an Add New Hardware Wizard screen will appear indicating that Windows has finished installing the first of two drivers Click Finish to complete the installation of this first driver The wizard will close Windows Me will now detect an Unknown Device and begin another Add New Hardware Wiza
64. on phones on the same line as your modem you or someone else can interrupt the connection by picking up another phone If this is a frequent problem disconnect the extension phones before using the modem or install another phone line especially for the modem Check for loose connections between the modem and the computer and the telephone jack You might have had a poor connection because of line conditions or the problem might have originated on the other end of the line Try again e If you were online with an online service it might have hung up on you because of lack of activity on your part or because you exceeded your time limit for the day Try again 6 5 The Modem Cannot Connect When Answering Autoanswer might be disabled Turn on autoanswer in your data communications program or send the command ATSO 1 ATSO 2 if you have Caller ID service to make sure your modem is in terminal mode 6 6 The Modem Doesn t Work with Caller ID Caller ID information is transmitted between the first and second rings so if autoanswer is turned off S0 0 or if the modem is set to answer after only one ring S0 1 the modem will not receive Caller ID information Check your initialization string and if necessary change it to set the modem to answer after the second ring S0 2 Make sure that you have Caller ID service from your telephone company 6 7 Fax and Data Software Can t Run at the Same Time Communications devices can be ac
65. onnection x You have successfully created a new Dial Up Networking connection called Click Finish to save it in your Dial Up Networking folder Double click it to connect To edit this connection later click it click the File menu and then click Properties N lt Back Cancel Figure C 3 Dial Up connection created Click Finish 6 From the Dial Up Networking folder right click on the Dial Up Connection just created and select Properties to open the Modem Properties dialog box APPENDIX C Dial Up Networking 7 The Modem Properties dialog box is displayed For Windows 98 click the Server Types tab to display the server property screen Select the appropriate Server Type Log on options and protocol selections for the device to which you are connecting for example your ISP For Windows Me go to the Networking tab to choose these same server related options My Connection2 2 x General Server Types Scripting Multilink Type of Dial Up Server PPP Internet Windows NT Server Windows 38 Y Advanced options M Log on to network M Enable software compression Require encrypted password Require data encryption Record a log file for this connection Allowed network protocols NetBEUI M TCP IP TCP IP Settings Cancel Figure C 4 Networking tab Click OK 8 If your ISP requires you to enter IP addresses for their server or DNS Domain Name Server cli
66. orized maintenance facility in this case Black Box Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas CAUTION Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate The LOAD NUMBER LN assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop which is used by the device to prevent overloading The termination on a loop may consist of any combination of devices subject only to the requirement that the total of the load numbers of all the devices does not exceed 100 NOM STATEMENT 10 11 NORMAS OFICIALES MEXICANAS NOM ELECTRICAL SAFETY STATEMENT INSTRUCCIONES DE SEGURIDAD Todas las instrucciones de seguridad y operaci n deber n ser le das antes de que el aparato el ctrico sea operado Las instrucciones de seguridad y operaci n deber n ser guardadas para referencia futura Todas las advertencias en el aparato el ctrico y en sus instrucciones de operaci
67. rd again asking What would you like to do Choose Specify the location of the driver Advanced and click Next gt PORTABLE USB MODEM 9 At the next screen the Add New Hardware Wizard Windows will search for 10 11 12 gt new drivers screen uncheck the Removable Media button if necessary and check Specify a location Click Next gt Transient screens will appear while files are being copied The Add New Hardware Wizard Windows driver file search screen will appear Click Next After files have been copied a completion screen will appear Click Finish to complete the installation of the second driver The wizard will close Remove the Portable USB Modem Installation CD from the computer s CD drive CHAPTER 3 Installation 3 2 3 INSTALLATION IN WINDOWS 98 1 Power up your Windows 98 system 2 If you have not already done so connect a the modem to your computer s USB port and b the telephone line to your modem and a telephone wall jack 3 Windows will detect that the new modem is present and launch the Add New Hardware Wizard dialog box Add New Hardware Wizard This wizard searches for new drivers for USB Composite Device device driver is a software program that makes a hardware device work Cancel Figure 3 8 Add New Hardware Wizard screen 4 Place the Modem Installation CD into your CD drive and click Next gt to proceed with th
68. s 3 29 333 bps 4 30 666 bps 5 32 000 bps 6 33 333 bps 7 34 666 bps 8 36 000 bps 9 37 333 bps 10 38 666 bps 11 40 000 bps 12 41 333 bps 13 42 666 bps 14 44 000 bps 15 45 333 bps 16 46 666 bps 17 48 000 bps 18 49 333 bps 19 50 666 bps 20 52 000 bps 21 53 333 bps 22 54 666 bps 23 56 000 bps K56flex rates 2 32 000 bps 3 34 000 bps 4 36 000 bps 5 38 000 bps 6 40 000 bps 7 42 000 bps 8 44 000 bps 9 46 000 bps 10 48 000 bps 11 50 000 bps 12 52 000 bps 13 54 000 bps 14 56 000 bps Upstream data rates The upstream V 90 data rates are 4800 to 33 600 bps in 2400 bps increments CHAPTER 4 AT Commands S Registers and Result Codes Register Unit Range Default Description S42 decimal 0 1 1 Enables disables the 56 kbps auto rate When 56 kbps is disabled fallback to V 34 is also disabled O disable 1 enable S43 decimal 0 1 1 For testing and debugging only Enables disables V 32bis start up auto mode operation O disable 1 enable S48 decimal 7 or 128 7 Enables 7 or disables 128 LAPM negotiation The following table lists the S36 and 548 configuration settings for certain types of connections 848 7 48 128 S36 0 2 LAPM or hangup do not use S36 1 3 LAPM orasync Async S36 4 6 LAPM MNP or MNP or hangup hangup S36 5 7 LAPM MNP or MNP or async async S89 seconds 0 5 255 10 Sets the len
69. ssing or damaged please call Black Box at 724 746 5500 You must supply e A computer with an unused USB port A nearby telephone line jack 2 3 Universal Serial Bus USB Universal Serial Bus USB defined by a consortium of industry leaders permits connection of multiple low speed and medium speed computer peripheral devices telephones modems printers keyboards mice and scanners all from a single personal computer port The specification based on an open architecture is quickly becoming a standard feature in new desktop and notebook computers 2 4 What Can You Do with Your Modem You can use it to access commercial on line information services such as America Online Genie and Prodigy These services provide access to databases encyclopedias stock reports news weather and shopping They provide e mail links to subscribers of the same and other services Public message areas called forums allow subscribers to trade information and opinions on a vast array of topics while vendor forums provide hardware and software support from manufacturers Online services also allow you to upload and download computer programs data files and updated software such as video and printer drivers Your modem can also connect you to the Internet Like the commercial online services the Internet provides e mail services public message areas and access to information and software much of it easily accessed through the Web CHA
70. t into an outlet on a circuit different from that to which the receiver is connected e Consult an experienced radio TV technician for help Caution Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment To meet FCC requirements shielded cables and power cords are required to connect this device to a personal computer or other Class B certified device This digital apparatus does not exceed the Class B limits for radio noise emission from digital apparatus set out in the Radio Interference Regulation of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de classe B prescrites dans le R glement sur le brouillage radio lectrique publi bar Industrie Canada PORTABLE USB MODEM CE EMC Safety and R amp TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives Council Directive 89 336 EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility and Council Directive 73 23 EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage limits and Council Directive 1999 5 EEC of 9 March 1999 on radio equipment and telecomm
71. ult codes are OK ERROR and the CONNECT messages that the modem sends to the computer when it is connecting to another modem For a table of valid result codes see Section 4 3 CHAPTER 4 AT Commands S Registers and Result Codes You can issue several commands in one line in what is called a command string The command string begins with AT and ends when you press ENTER Spaces to separate the commands are optional they are ignored by the command interpreter The most familiar command string is the initialization string which is used to configure the modem when it is turned on or reset or when your communications software calls another modem AT COMMAND SUMMARY Command Values Description Command Values Description Command Values Description Command Values Description Command Values Default Description AT Attention Code n a The attention code precedes all command lines except A A and escape sequences ENTER Key n a Press the Enter Return key to execute most commands A Answer n a Answer call before final ring A Repeat Last Command n a Repeat the last command string Do not precede this command with AT Do not press Enter to execute Bn Communication Standard Setting n 0 3 15 16 land 16 BO Select ITU T V 22 mode when modem is at 1200 bps Bl Select Bell 212A when modem is at 1200 bps B2 Deselect V 23 reverse channel same as B3 B3 Deselect V 23 reverse chann
72. unications terminal equipment and the mutual recognition of their conformity FCC REQUIREMENTS FOR TELEPHONE LINE EQUIPMENT FCC Requirements for Telephone Line Equipment 1 The Federal Communications Commission FCC has established rules which permit this device to be directly connected to the telephone network with standardized jacks This equipment should not be used on party lines or coin lines 2 If this device is malfunctioning it may also be causing harm to the telephone network this device should be disconnected until the source of the problem can be determined and until the repair has been made If this is not done the telephone company may temporarily disconnect service 3 If you have problems with your telephone equipment after installing this device disconnect this device from the line to see if it is causing the problem If it is contact your supplier or an authorized agent 4 The telephone company may make changes in its technical operations and procedures If any such changes affect the compatibility or use of this device the telephone company is required to give adequate notice of the changes 5 If the telephone company requests information on what equipment is connected to their lines inform them of a The telephone number that this unit is connected to b The ringer equivalence number c The USOC jack required RJ 11C d The FCC registration number Items b and d can be found on the unit s FC
73. version hardware version and country ID PORTABLE USB MODEM Command Values Description Command Values Default Description Command Values Default Description Command Values Default Description I9 11 Mn Default MO M1 M2 M3 NO N1 O0 Ol O3 Display the country code for example NA Ver 1 Display diagnostic information for the last modem connection such as DSP and firmware version link type line speed serial speed type of error correction data compression number of past retrains etc Monitor Speaker Mode n 0 1 2 or 3 1 Speaker always off Speaker on until carrier signal detected Speaker always on when modem is off hook Speaker on until carrier is detected except while dialing Modulation Handshake n 0 or 1 1 Modem performs handshake only at communication standard specified by 37 and the B command Modem begins handshake at communication standard specified by 37 and the B command During handshake fallback to a lower speed can occur Return Online to Data Mode n 0 1 3 None Exit online command mode and return to data mode see AT lt CR gt escape sequence Issue a retrain and return to online data mode Issue a rate renegotiation and return to data mode Pulse Dialing P T T Configures the modem for pulse non touchtone dialing Dialed digits are pulsed until a Tcommand or dial modifier is received CHAPTER 4
74. ware Wizard Install Hardware Device Drivers device driver is a software program that enables a hardware device to work with an operating system This wizard will complete the installation for this device e Portable USB Modem A device driver is a software program that makes a hardware device work Windows needs driver files for your new device To locate driver files and complete the installation click Next What do you want the wizard to do C Display a list of the known drivers for this device so that can choose a specific driver Back Cancel Figure 3 3 Install Hardware Device Drivers screen Verify that Search for a suitable driver for my device recommended is selected and click Next CHAPTER 3 Installation 5 The Locate Driver Files screen appears and asks where you want Windows to search for the driver files Locate Driver Files H Where do you want Windows to search for driver files Search for driver files for the following hardware device e Portable USB Modem The wizard searches for suitable drivers in its driver database on your computer and in any of the following optional search locations that you specify To start the search click Next If you are searching on a floppy disk or CD ROM drive insert the floppy disk or CD before clicking Next ptional search locations E CD OM drives Specify a location xl Microsoft Windows Update Fi
75. yboard 7 To exit the test type the escape sequence AT and press ENTER This puts the modem in online command mode The modem should respond with an OK message If you wish to stay on line with the remote modem for normal data transmission type AT amp T and press ENTER to exit the test then type ATO and press ENTER to return on line If you wish to terminate the call type ATH and press ENTER to hang up B 4 Local Digital Loopback Test V 54 Loop 2 The local digital loopback test is identical to the remote digital loopback test with one exception Instead of using your modem to signal a remote modem to place itself in digital loopback mode your modem is placed in digital loopback mode while the remote modem is not Data is entered and transmitted from the remote modem sent across the phone line to your modem and looped back to the remote modem AT amp T3 UUUUUUUUU OK UUUUU Digital Analog Analog Digital Local Portable Remote Portable Computer or Terminal USB Modem Computer or Terminal USB Modem Figure B 3 Local digital loopback test APPENDIX B Loopback Tests TEST PROCEDURE 1 Open your communications software and go into terminal mode Type AT and press ENTER you should get an OK message Type AT N and press ENTER to disable error correction 2 Dial the remote modem and establish your online connection 3 Type the escape sequence AT and press ENTER to bring your modem into online command
76. you want to install Portable USB Modem Software Do you want to continue the installation No More Info Figure 3 6 Digital Signature Not Found screen Click Yes to continue with the installation NOTE This Microsoft operating system searches for a digital signature when you install any new hardware If a Digital Signature Not Found screen appears simply click the Yes button to continue installation Not having a digital signature does not affect product performance in any way PORTABLE USB MODEM 9 A Copying Files screen appears briefly indicating that driver files are being copied to your computer s hard drive Then a completion screen appears and tells you that Windows has finished installing the driver Found New Hardware Wizard p Completing the Found New Hardware Wizard VY Windows has finished installing the software for this device To close this wizard click Finish Figure 3 7 Completion screen Click Finish to complete the installation and exit the wizard CHAPTER 3 Installation 3 2 2 INSTALLATION IN WINDOWS ME The Portable USB Modem driver files for Windows Me are installed in two groups as described below The installation wizard begins by installing certain driver files At that point Windows Me detects the modem as a new device Then the installation wizard runs again to install the remaining driver files 1 2 Power up your Windows Me c

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