Home

Blackberry 8320 Cell Phone User Manual

1. e To move to the next direction on a route press N e To move to the previous direction on a route press P Maps troubleshooting Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry device loads a new map or when your device is not connected to the wireless network If diagonal lines appear for a long period of time verify that your device is connected to the wireless network 162 GPS technology About GPS technology You can use GPS technology on your BlackBerry device to get your GPS location and to use location based applications and location based services Location based applications can use your GPS location to provide you with other location based information For example a location based application could use your GPS location to provide you with driving directions If your device does not have an internal GPS receiver or your wireless service provider does not support location based services and you want to use GPS technology you can pair your BlackBerry device with a Bluetooth enabled GPS receiver For more information contact your wireless service provider Get your GPS location Verify that your BlackBerry device is paired with a Bluetooth enabled GPS receiver 1 In the device options click Advanced Options 2 Click GPS 3 Press the Menu key 4 Click Refresh GPS The longitude and latitude coordinates for your current location appear Prevent others from tracking y
2. 3 To zoom back to the original picture size press the Menu key Click Zoom 1 1 154 Roll the trackball up or down Verify that you have zoomed in to the picture In a picture roll the trackball up or down 1 Ina picture press the Menu key 2 Click Rotate The picture turns 90 degrees in a clockwise direction Media card options Insert a microSD media card into your BlackBerry device to extend the memory that is available on your device for storing media files such as songs ring tones videos or pictures For more information about inserting a media card into your device see the printed documentation that came with your device Media card encryption is designed to protect the data that you store on the media card that is inserted in your BlackBerry device You can encrypt the files on your media card using a media card encryption key your device password or both You can set media card encryption to include or exclude media files To encrypt files on the media card that is inserted in your BlackBerry device using your device password verify that you have set a device password 1 In the device options click Media Card 2 Perform one of the following actions e To encrypt files using an encryption key that your device generates for your media card set the Encryption Mode field to Device e To encrypt files using your device password set the Encryption Mode field to Security Password e To en
3. 4 Click Save To stop storing SMS text messages on your SIM card set the Leave Messages On SIM Card field to No If you set this field to No SMS text messages on your SIM card are deleted after the device imports them to a message list Request delivery notification for all SMS text messages Depending on your wireless service provider this option might not appear 1 In the device options click SMS 2 Set the Delivery Reports field to On 3 Press the Menu key 4 Click Save Set how long your service center attempts to send SMS text messages If you send an SMS text message and it cannot be delivered immediately your service center tries to send the SMS text message for the amount of time set in the Validity Period field Depending on your wireless service provider this option might not appear 1 In the device options click SMS 2 Set the Validity Period field 3 Press the Menu key 82 4 Click Save Set a wireless network type for sending SMS text messages Depending on your wireless service provider this option might not appear 1 In the device options click SMS 2 Set the Network to Send Over field 3 Press the Menu key 4 Click Save Message list options View more of the subject line for messages In a message list press the Menu key Click Options Click General Options Perform any of the following actions e Set the Display Message Header On field to 2 lines e Set the Display Time and
4. If wireless email reconciliation is turned on and in the message options the Delete On field is set to Mailbox amp Handheld email messages that you delete in the email application on your computer are also deleted from your device A message or attachment is truncated Try performing the following actions e Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections e If More available appears at the end of the message or attachment press the Menu key Click More or More All Some email message folders appear dimmed If you cannot forward email messages from an email message folder the check box beside the folder appears dimmed Try performing the following actions e Wait for a few seconds The email message folders might become available after a short period of time e Turn off wireless email reconciliation and then turn it on again 64 Email message filters are not working correctly Try performing the following actions e Verify that your email message filters are turned on e Verify that your email message filters appear in the order that you want your BlackBerry device to apply them to email messages cannot use a shortcut to view one type of message in a message list If you switch BlackBerry devices and you restore device data from your previous device to your current device the message list shortcuts for your previous device replace the message list shortcuts for y
5. Module Management Set whether third party applications can add or delete application modules or access module information such as an application name or version Keystroke Injection Set whether third party applications can simulate actions such as pressing a key on your device Browser Filters Set whether third party applications can register browser filters with the browser on your device to add change or delete web site content before it appears in your browser Theme Data Set whether your device can use third party applications as a source for customized themes Data permissions for third party applications Email Set whether third party applications can access email SMS text or PIN messages on your BlackBerry device PIM Set whether third party applications can access organizer data such as contacts calendar entries tasks or memos Files Set whether third party applications can access files that you store on your device For example you can set whether third party applications can access files that you transfer to your device using the media manager tool of the BlackBerry Desktop Manager or Bluetooth technology Key Store Set whether third party applications can access certificates or keys in the key store on your device Key Store Medium Security Set whether third party applications can access certificates or keys in the key store if your device caches the key store password 258 BrickBreaker About
6. Press the Menu key 5 Click Delete To restore a service book press the Menu key Click Undelete 263 264 Troubleshooting BlackBerry basics troubleshooting No application opens when I press a Convenience key Verify that you have not deleted the application that you assigned to the key Assign a different application to the key Some features are not available on my device Depending on your wireless service plan or the type of email account that is associated with your BlackBerry device some features might not be available on your device If your device is associated with an email account that uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If a system administrator has set an option for you a red lock indicator appears beside the option field For more information about the features that are available on your device contact your system administrator or wireless service provider Phone troubleshooting cannot make or receive calls Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Ifyou cannot make calls and fixed dialing is turned on verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing If you have traveled to another country and you have not changed your smart dialing options dial the full phon
7. Web page requests About saving web pages and web page requests While a web page is loading you can save the web page request in a message list When you save a web page request you can use other pages while you are waiting for the web page to load You can also save web pages to a message list When you save a web page you can view the text on the page at any time A saved web page displays content that was current at the time that the web page was saved Save a web page request to a message list 1 When a web page is loading press the Menu key 2 Click Save Request Save a web page to a message list Ona web page press the Menu key Click Save Page Type a title Click OK BPWN Bookmarks About bookmarks You can add bookmarks for web pages that you visit frequently When you add a bookmark you can set whether you want to make the web page available offline and whether you want the browser to check the web page for updates periodically Bookmarks for web pages that have been updated since the last time you visited them appear in italic Add a bookmark Ona web page press the Menu key Click Add Bookmark In the Auto Synchronize field set how often the browser should check for updates to the web page In the Start time field set the time of day when the browser should start checking for updates Press the Menu key Click Add Oyo amp NS Make a web page available offline When adding a bookmark sel
8. 5 6 Roll the trackball to the new location Click the trackball By default your BlackBerry device switches to an appropriate Wi Fi network automatically when you move between Wi Fi coverage areas 1 2 3 4 5 In the device options click Wi Fi Connections Set the Wi Fi Selection Mode field to Manual Click a Wi Fi profile Press the Menu key Click Save To connect to the first available Wi Fi network in your Wi Fi profile list automatically set the Wi Fi Selection Mode field to Automatic Wn 4 In the device options click Wi Fi Connections Highlight a Wi Fi profile Press the Menu key Click Disable To allow your BlackBerry device to connect to the Wi Fi network again press the Menu key Click Enable RPwWN In the device options click Wi Fi Connections Highlight a Wi Fi profile Press the Menu key Click Delete Depending on the Wi Fi network that you want to connect to you might need to install the root certificate for the certificate authority server that created the certificate for the authentication server For more information contact your system administrator 1 SOKTU ETUE Download the root certificate from the certificate authority server to your computer On your computer right click the root certificate Click Install certificate Click Next Click Place all certificates in the following store Click Browse Click Trusted Root Certification Authorities
9. Click OK 8 Click Finish 9 In the Security Warning dialog box click Yes If the root certificate contains multiple certificates all the certificates are installed on your computer To install the root certificate on your BlackBerry device use the certificate synchronization tool of the BlackBerry Desktop Manager to synchronize the root certificate between your device and your computer Advanced Wi Fi connection settings Change a Wi Fi profile In the device options click Wi Fi Connections Highlight a Wi Fi profile Press the Menu key Click Edit Change the Wi Fi profile options Press the Menu key Click Save SOO Fw NS Wi Fi profile connection options Name Type a name for the Wi Fi profile SSID Type the Wi Fi network name Band type Set the Wi Fi network type If you do not know the network type do not change this field Prompt before connection Set whether a prompt appears before your BlackBerry device connects to the Wi Fi network Allow inter access point handover Set whether your device remains connected to the Wi Fi network when you move between wireless access points VPN If necessary set a VPN profile to use with the Wi Fi profile Wi Fi profile security options Security Type Set the security type that the Wi Fi network supports 234 Select WEP key Set the type of WEP key for the Wi Fi network WEP key Type the WEP key for the Wi Fi network in hexadecimal for
10. Notification profile exceptions are shared between your contacts and your notification profiles and changes that you make in one application are made in the other application Your BlackBerry device bases the volume for custom ring tones on the volume that you set in the active notification profile In the address book highlight a contact Press the Menu key Click Edit Click the trackball Click Add Custom Phone Tune nk WN 6 Seta ring tone 7 Press the Menu key 8 Click Save Mailing lists t mailing lists You can use mailing lists when you send email PIN SMS text or MMS messages Mailing lists that you create on your BlackBerry device do not appear in the email application on your computer Cr In the address book press the Menu key Click New Group Type a name for the mailing list Click the trackball Click Add Member Click a contact To add another contact repeat steps 4 through 6 Click the trackball Click Save Group 0710 SOY OTB Ge Ns Ul In the address book highlight a mailing list Press the Menu key Click Edit Group Click a contact 1 2 3 4 5 Click one of the following menu items e Add Member e Change Member e Delete Member 6 Click the trackball 7 Click Save Group Note When you delete a contact from a mailing list the contact remains in your address book View a mailing list In the address book click a mailing list To view th
11. np WN Contact list options Sort contacts or tasks nk WN In the address book or the task list press the Menu key Click Options Change the Sort By field Press the Menu key Click Save Set display options for contacts You can set how your contacts appear in all applications including the phone message list address book and calendar Wn 4 In the device options click Language Set the Name Display field to Last name First name Press the Menu key Click Save To sort your contacts by first name set the Name Display field to First name Last name Prevent duplicate names in your address book aRWN In the address book press the Menu key Click Options Set the Allow Duplicate Names field to No Press the Menu key Click Save Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list the phone the address book the calendar the task list the memo list or the password keeper 1 ON NS In an application press the Menu key Click Options or General Options Set the Confirm Delete field to No Press the Menu key Click Save 173 View the number of contacts calendar entries tasks or memos stored on your device 1 In the address book calendar task list or memo list press the Menu key 2 Click Options The Number of Entries field displays the number of contacts calendar entries tasks
12. In an application press the Menu key Click Options or General Options Set the Confirm Delete field to No Press the Menu key Click Save OF ee Set how long your device stores messages In a message list press the Menu key Click Options Click General Options Set the Keep Messages field nk WN Press the Menu key 6 Click Save To restore messages set the Keep Messages field to a longer period of time Messages that you received on your BlackBerry device within the set period of time appear in a message list In a message list press the Menu key Click Options Click General Options Set the Display Message Count field to None np WN Press the Menu key 6 Click Save To view the number of unopened messages again set the Display Message Count field to Unread To view the new message indicator set the Display New Message Indicator field to Yes If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server you might not be able to block PIN messages from contacts in your organization For more information contact your system administrator In the device options click Security Options Click Firewall Select the check box beside one or more message types BRWN Press the Menu key 5 Click Save Note Blocked messages might contribute to your wireless service plan data usage You can prevent messages from being forwarded to your device without con
13. In the device options click Security Options 2 Click VPN 3 Highlight a VPN profile Press the Menu key Click Edit In the User name field change the user name In the User password field change the user password Press the Menu key Click Save oon au s Change the software token for a VPN profile Verify that the software token that you want to use is installed on your BlackBerry device For more information contact your system administrator 1 In the device options click Security Options Click VPN Highlight a VPN profile Press the Menu key Click Edit Set the Token serial number field Press the Menu key Click Save on OOP WN Software tokens About software tokens You might need a software token to log in to a VPN or to connect to your organization s network using a Wi Fi network A software token includes a token code that your BlackBerry device regenerates periodically and a PIN For more information about software tokens contact your system administrator Change the PIN for a software token on your device In the device options click Security Options Click Software Tokens Click a software token Click Specify PIN BPWN 253 Security troubleshooting cannot unlock my device using my smart card Try performing the following actions e Verify that the correct smart card is inserted in the smart card reader e Verify that the smart card is inserted in the smart card reade
14. click MMS Set the Multimedia Reception and Automatic Retrieval fields to Home Only Press the Menu key Click Save RPWN Message list options View more of the subject line for messages In a message list press the Menu key Click Options Click General Options BPWN Perform any of the following actions Set the Display Message Header On field to 2 lines e Set the Display Time and Display Name fields to No 5 Press the Menu key 6 Click Save 94 In a message list press the Menu key Click Options Click General Options Set the Display Message Count field to None np WN Press the Menu key 6 Click Save To view the number of unopened messages again set the Display Message Count field to Unread To view the new message indicator set the Display New Message Indicator field to Yes You can turn off the prompt that appears before you delete items in a message list the phone the address book the calendar the task list the memo list or the password keeper 1 In an application press the Menu key Click Options or General Options Set the Confirm Delete field to No Press the Menu key Click Save uk Wn Depending on your email setup option you might be able to associate your BlackBerry device with more than one email account For example you might be able to associate your device with a work email account and one or more personal email accounts If you associate your device with more th
15. device is connected to the wireless network e Ifyou cannot make calls and fixed dialing is turned on verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing If you have traveled to another country and you have not changed your smart dialing options dial the full phone number including the country code and area code for your contact e If you are not receiving calls verify that call blocking and call forwarding are turned off If your SIM card supports more than one phone number but you have only one phone number verify that the phone number is set as the primary number My phone number appears as Unknown in the phone Try changing the phone number on your SIM card to change how your phone number appears in the phone In the device options click Advanced Options Click SIM Card Press the Menu key Click Edit SIM Phone Number Type your phone number Click the trackball Note If you change the phone number on your SIM card you do not change the phone number that your BlackBerry device uses to make and receive calls cannot make calls using a voice command Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network If you are using a Bluetooth enabled device such as a handsfree car kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device
16. is encrypted using 128 bit encryption set this field to Strong Only To accept and send data that is encrypted using 128 bit encryption or 56 bit encryption set this field to Allow Weak Allow FIPS Algorithms Only Set whether your browser accepts and sends data that is encrypted using only FIPS approved algorithms Prompt for Server Trust Set whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have a authentication certificate for Prompt for Domain Name Set whether a prompt appears when your browser tries to connect to a content server and the domain name on the authentication certificate for the content server does not match the web address to which the browser is trying to connect Prompt for Certificate Set whether a prompt appears when your browser tries to connect to a content server You might want a prompt to appear if your device has more than one certificate that you use to authenticate with content servers Prompt if Client Cert Not Found Set whether a prompt appears when your browser tries to connect to a content server but your device does not have a certificate that can be used to authenticate with the content server Default Client Certificate Set the certificate that your browser uses to authenticate with content servers Encryption Strength Set whether your browser only accepts and sends data that is encrypted using 128 bit encryption To only accept
17. press the Space key To move to the previous day week or month press the Shift key and the Space key To move to the current date press T To move to a specific date press G Phone Phone basics Find your phone number In the phone your phone number appears at the top of the screen If you have more than one phone number associated with your BlackBerry device your active phone number appears at the top of the screen Make a call 1 On the Home screen or in the phone perform one of the following actions e Type a phone number e Type part of a contact name Highlight a contact or phone number 2 Press the key To end the call press the key Answer a call Press the Send key To end the call press the End key Answer a second call 1 Press the Menu key 2 Perform one of the following actions e To answer the incoming call and hold the current call click Answer Hold Current e To answer the incoming call and end the current call click Answer Drop Current Ignore a call Press the End key Mute a call During a call press the Mute key To turn mute off press the Mute key again Place a call on hold 1 During a call press the Menu key 2 Click Hold To resume a call press the Menu key Click Resume Turn on the speakerphone During a call press the Speakerphone key Do not hold the BlackBerry device near your ear while you use the speakerphone Hearing damage can occur For more info
18. sssb okbnssbses6s cssiandhenssbenshes teobsteessanntecbbsess aves possess AaS 45 GAME HAUL ONS eretier nr ESSEEN EEEREN SE Hi rir tetszieeseds tdi babs Her E H AERTIRO RHENE HI 46 Camera SNOS orn non r A NERRO ORE a cosas ed AGEE ENOO ENEA CEE ANEO OAAS A E LEE OANE AE 13 Camera troubleshooting aaisan HAEE NEESER EE tees geo ERRE eia ANEHE N OSAI R NER SHAT 48 EmailmessageS erino a non On E E TEE E O O E R AON O AOE ORE NOE O T Email message basics Email message folders STEE E EAE TEN E ETAL A E EEE A O S OE EEN EA E 52 Email message filters hresk Sbir HN E A S EE EE Er HEER HEE EN Err HHEH HSE Eniri 54 Emah mess Ige TOWING eiea ESAE ATA OAA EEEO OSAAN EAEN EAEAN EE 57 Message options Message list options Message ShoriGUlS siiras Hnn airain reei HE HAHAA eeni Hareris N naia pirer rE Ee nI Hon rE EERE rE a HIERREN E E le Her aiaiai sbirri 14 Message THOU SHOOTING riesite nes iN TAANA UOR OKEE AANEEN EEEE AE EEA AA EESE EEN 63 PINMMOSS AGS sicsciiessitien eratiitanendnciteisen damn anienn AN ane eaten aan RNS 67 PIIN WHESSAGSDASICS aonana a E E E cits teseadchustetara EEIE EAA eden ton deena NTE E 67 Sent messages Message list options Message shortcuts Message troubleshooting 5 ccisscrscseyepscynescovsssensscon aces teyussctunttesgssvas cova E E REO TEE EEO EE AEOS EO ERE ETA ETEA 63 SMS text IMCS SA OS naa aa a A A RE E E A EN R E OP E OT E gga ld pap TO 77 SMS text message basics Sent me
19. BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball During the game capsules fall from the bricks that you destroy The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle When you hit the ball with your paddle 50 times on any level the bricks descend one space every few seconds BrickBreaker capsules Long This capsule makes the paddle longer Slow This capsule slows down the ball Gun This capsule enables you to shoot three bullets at the bricks a bullet can destroy unbreakable bricks Laser This capsule enables you to shoot unlimited laser beams at the bricks Multi This capsule puts four balls in play Catch This capsule enables you to catch and hold the ball Flip This capsule changes the direction of the paddle Wrap This capsule enables you to move the paddle beyond the edge of the screen Bomb This capsule destroys the next brick that you hit and damages nearby bricks Life This capsule gives you an additional life 259 BrickBreaker scoring Catching a capsule 50 points Shooting a brick with the gun 50 points Hitting a brick with the ball 10 points Shooting a brick with the laser 5 points Damaging a brick with a bomb 5 points Play BrickBreaker e To move the paddle roll the trackball e To release the ball in catch mode press the Space key e To shoot the laser or gun press the Sp
20. Cell Type the cell co ordinates Click the trackball RPWN View the content of a cell In a spreadsheet cell click the trackball View a list of worksheets 1 Ina spreadsheet press the Menu key 2 Click Table of Contents To move to a specific worksheet click a worksheet Switch worksheets 1 In a spreadsheet press the Menu key 2 Click Next Sheet or Prev Sheet Change the size of a column In a spreadsheet perform one of the following actions e To change the size of a column click the column label Click a size e To view all the text in a column click the column label Click Fit e Tochange the size of all the columns in the spreadsheet click the unmarked column label in the upper left corner of the spreadsheet Click a size e To change the column size for all spreadsheets press the Menu key Click Options Set the Column Width field Press the Menu key Click Save Set display options for a spreadsheet 1 Ina spreadsheet press the Menu key 2 Click Options 3 Perform any of the following actions e To view the gridlines in the spreadsheet set the Show Gridlines field to Yes 117 e To label spreadsheet rows with numbers and columns with letters set the Display Labels field to Yes 4 Press the Menu key 5 Click Save Media attachments View a list of pages in a multi page tif file attachment View a list of pages in a multi page tif file attachment such as a scanned fax document sav
21. Change the amount of memory available for media files 1 In the media application press the Menu key 2 Click Options 3 Perform any of the following actions e To change the maximum amount of BlackBerry device memory available for all media files change the Device Memory Limit field e To change the minimum amount of device memory available for pictures change the Reserved Pictures Memory field 4 Press the Menu key 5 Click Save Camera shortcuts e To take a picture press the Right Convenience key e To zoom in to a subject press the Volume Up key e To zoom out from a subject press the Volume Down key e To change the flash mode for a picture press the Space key e To change the size of the viewfinder for a picture press the Symbol key Camera troubleshooting cannot save pictures Your BlackBerry device memory or media card might not have enough available memory to save pictures Try performing the following actions e Ifyou are trying to save a picture to your device memory delete old data or messages from your device e Ifyou are trying to save a picture on your media card delete old media files e Inthe camera options verify that the Picture Quality field is not set to Superfine Superfine pictures use more memory than fine or normal pictures e Increase the maximum amount of memory available for pictures The flash dims or turns off If the battery power level drops below 20 percent the flash dims to c
22. Click Call Forwarding Press the Menu key Click Edit Numbers Click a phone number Click Edit Change the phone number Click the trackball Con au bBWN Delete a call forwarding phone number You can only delete call forwarding phone numbers that you have added In the phone press the Menu key Click Options Click Call Forwarding Press the Menu key Click Edit Numbers Click a phone number Click Delete SN Oon SB WN 30 Call blocking About call blocking You can block all incoming calls or block incoming calls only when your BlackBerry device roams to another wireless network You can also block all outgoing calls and all outgoing international calls or you can block outgoing international calls only when your device roams to another wireless network If you have more than one phone number associated with your device you can change call blocking options for the active number only Prerequisites Call blocking e Verify that your wireless service plan includes this service e Verify that your wireless service provider has set up your SIM card for this service e Verify that your wireless service provider has provided you with a call blocking password Block calls 7 An pwn In the phone press the Menu key Click Options Click Call Barring Highlight a call blocking option Press the Menu key Click Enable Type your call blocking password To stop blocking calls highlight
23. Click Receive Using Bluetooth Click Yes Click Save Forward a media file You can only forward media files that you added np wWnN In the media application click a media type Click a category Highlight a media file Press the Menu key Click Send As Email Change the amount of memory available for media files N 4 5 In the media application press the Menu key Click Options Perform any of the following actions e To change the maximum amount of BlackBerry device memory available for all media files change the Device Memory Limit field e To change the minimum amount of device memory available for pictures change the Reserved Pictures Memory field Press the Menu key Click Save View properties for a media file 148 PWN In the media application click a media type Click a category Highlight a media file Press the Menu key 5 Click Properties Songs ring tones and videos Play a song ring tone or video 1 Inthe media application click a media type 2 Click a category 3 Click a song ring tone or video Shuffle songs 1 In the media application click Music 2 Perform one of the following actions e To shuffle all songs click Shuffle Songs e To shuffle all the songs in a category click a category Click a song Press the Menu key Click Shuffle To stop shuffling songs press the Menu key Click Shuffle Pause a song or video When playing a song or video c
24. Click Save nf Wn Change the size of the viewfinder You can hide the status information that appears at the bottom of the screen and view subjects using the full screen In the camera press the Menu key Click Options Change the Viewfinder Mode field Press the Menu key Click Save uk WN Set a location for storing pictures In the camera press the Menu key Click Options Set the Store Pictures and Folder fields Press the Menu key Click Save uk WN Set picture size In the camera press the Menu key Click Options Set the Picture Size field Press the Menu key Click Save up WN Set picture quality You can set the fineness of detail that the camera captures in pictures The finer the detail of a picture the more memory the picture requires 46 In the camera press the Menu key Click Options Set the Picture Quality field Press the Menu key Click Save nk wWN Set white balance Lighting conditions can affect the colors in pictures Set the white balance to compensate for different lighting conditions 1 In the camera press the Menu key Click Options Set the White Balance field Press the Menu key Click Save uk WN Apply a color effect to pictures You can apply a sepia or black and white color effect to pictures that you take In the camera press the Menu key Click Options Change the Color Effect field Press the Menu key Click Save np WN
25. For more information contact your system administrator or your wireless service provider 226 Wireless network coverage Find information about wireless coverage indicators Your BlackBerry device uses various indicators to indicate the current wireless coverage level See the printed documentation that came with your device for more information about wireless coverage indicators Turn off a wireless connection You should turn off wireless connections in certain places such as on an airplane or in a hospital For more information see the safety and product information booklet for your BlackBerry device 1 On the Home screen or in the application list click Manage Connections 2 Perform one of the following actions e To turn off a wireless connection clear the check box beside the connection type e To turn off all wireless connections click Turn All Connections Off To turn on a wireless connection again select the check box beside the connection type or click Restore Connections Network connection indicators Mobile network Green Your BlackBerry device is connected to the wireless network Yellow Your connection to the wireless network is turned on but your device is not connected to the network or you are in a wireless coverage area in which you can only call emergency numbers Red Your connection to the wireless network is turned off Wi Fi network Green Your device is using UMA or is connected to a B
26. In an MMS message click a vCard attachment Click View Attachment Press the Menu key Click Add Contact BPWN Message options Request delivery or read notification for an MMS message 1 When composing an MMS message press the Menu key 2 Click Options 3 Perform any of the following actions e To receive notification when the message is delivered to the recipient set the Confirm Delivery field to Yes e To receive notification when the recipient opens the message set the Confirm Read field to Yes 4 Press the Menu key 5 Click Save Request delivery or read notification for all MMS messages 1 In the device options click MMS 93 2 Inthe Notifications section perform one of the following actions e To send delivery or read notification when a sender requests it set the Allow Delivery Confirmation and Allow Read Confirmation fields to Yes e To request delivery or read notification when you send MMS messages set the Confirm Delivery and Confirm Read fields to Yes 3 Press the Menu key 4 Click Save View an address instead of a display name 1 Ina message click a contact 2 Click Show Address To view the display name again click a contact Click Show Name View the size of an MMS message before sending it 1 Inan MMS message press the Menu key 2 Click Options The Estimated Size field displays the size of the MMS message Stop receiving MMS messages when roaming In the device options
27. Q In a message list e To open a highlighted message press the Enter key e To compose a message from a message list press C e To mark a message as opened or unopened press the Alt key and U e To view received messages press the Alt key and I e To view sent messages press the Alt key and O e To view voice mail messages press the Alt key and V e To view SMS text messages press the Alt key and S e To view call logs press the Alt key and P e To view all your messages press the Escape key Move around a message list e To move up a screen press the Shift key and the Space key e To move down a screen press the Space key e To move to the top of a message list press T e To move to the bottom of a message list press B e To move to the next date press N e To move to the previous date press P e To move to the next unopened item press U e To move to the next related message press J e To move to the previous related message press K Message troubleshooting Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area your device should send the messages when you return to a wireless coverage area e Ifthe menu item for sending a message does not appear verify that you have added an email address or PIN for your contact e Ifyou created an email address or added an existing email address to your device us
28. Screen Image To clear the picture from the Home screen press the key Click Reset Home Screen Image Download a Home screen background Verify that your wireless service provider supports this feature In the media application click Pictures Click My Pictures Press the Menu key Click Download Images BPWN Set the display font In the device options click Screen Keyboard Set the font fields Press the Menu key Click Save PWN About organizing applications Depending on your theme application icons can appear on the Home screen or in an application list If your theme uses an application list the first few applications in the application list might also appear on the Home screen as favorites Add an application folder On the Home screen press the Menu key Press the Menu key Click Add Folder Type a name for the folder To change the folder icon in the Icon field click the trackball Click a folder icon Click the trackball Click Add ON ON Od aN Move an application icon On the Home screen press the Menu key Highlight an application icon Press the Menu key Click Move Application Perform one of the following actions unk wWN 220 e To move the application icon roll the trackball to the new location Click the trackball e To move the application icon into an application folder click an application folder e To move the application icon out of an application folder click the
29. Settings Change the Prompt on application install field to Yes Press the Menu key Click Save View the size of an application database 1 2 3 In the device options click Status Press the Menu key Click Database Sizes 145 Application troubleshooting cannot add applications Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that your device has enough memory to add the application 146 Media Media file management About transferring media files You can connect your BlackBerry device to your computer to transfer files between your device and your computer or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device If you connect your device to your computer you can transfer files between your media card and your computer using mass storage mode or you can transfer media files between your device and your computer using the media manager tool of the BlackBerry Desktop Manager For more information about using the media manager tool see the Media Manager Online Help If you turn on media card encryption and you transfer files to your media card using mass storage mode or Bluetooth technology your device does not encrypt the transferred files If you transfer encrypted files from your media card using mass storage mode or Bluetooth technology you cannot decrypt the files on yo
30. To move to the top of a web page press T e To move to the bottom of a web page press B Media shortcuts e To pause a video or song press the Mute key To resume playing a video or song press the Mute key To play the next song in a category press N To play the previous song in a category press P To amplify the volume for songs ring tones and videos press the Volume Up key until you reach the highest volume setting Press the Volume Up key four times quickly To rotate a picture press R To zoom in to a picture press I To zoom to the original picture size press W To zoom out from a picture press O To zoom to the original picture size press W Map shortcuts To zoom in to a map press I To zoom out from a map press O To view status information at the top of a map press U To hide status information at the top of a map press U To view tracking information at the bottom of a map press the Space key To hide tracking information at the bottom of a map press the Space key To move to the next direction on a route press N To move to the previous direction on a route press P Calendar shortcuts For shortcuts to work in Day view in the calendar options set the Enable Quick Entry field to No To schedule an appointment press C To change to Agenda view press A To change to Day view press D To change to Week view press W To change to Month view press M To move to the next day week or month
31. To turn on ping vibration again set the Vibrate When Receiving a Ping field to Yes Prevent conversations from appearing in the main message list 1 In BlackBerry Messenger on the contact list screen press the Menu key 2 Click Options 3 Set the Show Conversations in Message List field to No 216 4 Press the Menu key 5 Click Save To view conversations in the main message list again set the Show Conversations in Message List field to Yes Start a conference In BlackBerry Messenger during a conversation press the Menu key Click Invite In the drop down list click a contact Click OK BRWN Copy a conversation history When you copy a conversation history you can paste it into other BlackBerry device applications 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click Copy History Clear a conversation history 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click Clear History End a conversation 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click End Conversation Change your display name In BlackBerry Messenger on the contact list screen press the Menu key Click Edit My Info Type a display name Click OK RPWN Availability Set your availability status 1 In BlackBerry Messenger on the contact list screen press the Menu key 2 Click My Status 217 3 Click one of the following men
32. Up folder Hide an application icon Depending on your theme you might not be able to hide some application icons 1 On the Home screen press the Menu key 2 Highlight an application icon 3 Press the Menu key 4 Click Hide Application To view a hidden application press the Menu key Click Show All Delete an application folder On the Home screen press the Menu key Highlight an application folder Press the Menu key Click Delete BWN Keyboard options Turn on key tones 1 In the device options click Screen Keyboard 2 Set the Key Tone field to On 3 Press the Menu key 4 Click Save Turn off trackball sounds 1 In the device options click Screen Keyboard 2 Set the Audible Roll field to Mute 3 Press the Menu key 4 Click Save To turn on trackball sounds again set the Audible Roll field to Click Set the cursor speed 1 In the device options click Screen Keyboard 221 2 Set the Key Rate field 3 Press the Menu key 4 Click Save Your BlackBerry device has one Convenience key on the left side of the device and one on the right side Depending on your theme you might not be able to change the application that is assigned to a Convenience key 1 In the device options click Screen Keyboard 2 Set the Convenience Key Opens fields 3 Press the Menu key 4 Click Save ne traci L ITY You can set how the trackball responds to your touch A high sensitivity level requires les
33. User4 field 2 Click Change Field Name 3 Type a name for the customer address book field 4 Press the Enter key You can synchronize custom address book fields on your BlackBerry device with the email application on your computer See the BlackBerry Desktop Software Online Help for more information about synchronizing custom address book fields View a contact In the address book click a contact Change a contact 1 In the address book highlight a contact 2 Press the Menu key Click Edit Change the contact information Click the trackball Click Save aun e w 1 In the address book highlight a contact 2 Press the Menu key 3 Click Delete Use a pause or a wait to separate additional numbers for example a password or extension from a main phone number After dialing the main phone number your BlackBerry device either pauses before dialing the additional numbers pause or prompts you to type them wait After typing the main part of a phone number in a phone number field click the trackball Click Add Pause or Add Wait Type the additional numbers Click the trackball Click Save uP Wn You can assign a custom ring tone to a contact without changing other notifications Custom ring tone options appear with your contacts and your notification profiles When you assign a custom ring tone to a contact a new profile exception appears with your notification profiles as Calls From lt contact gt
34. Verify that wireless data synchronization is turned on in the address book calendar task list and memo list Custom address book field data is not appearing on my computer You can only synchronize the data in a custom address book field with a text field in the email application on your computer For example you cannot add a contact s birthday to a custom address book field on your BlackBerry device and synchronize it with the email application on your computer because the birthday field is a date field in the email application on your computer 124 Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents your computer might not support these characters On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer See the documentation for the operating system on your computer for more information 125 126 Browser Browser basics The browser on your BlackBerry device supports multiple browser configurations for optimizing your browsing experience The BlackBerry Browser configuration optimizes the appearance of HTML web pages in the browser If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports the BlackBerry Browser you can use the BlackBerry Browser
35. a call blocking option Press the Menu key Click Disable Change the call blocking password nuk Wn In the phone press the Menu key Click Options Click Call Barring Press the Menu key Click Change Password Ww Fixed dialing About fixed dialing If you turn on fixed dialing you can only make calls to contacts that appear in your fixed dialing list You can make an emergency call when fixed dialing is turned on even if the emergency number does not appear in your fixed dialing list If your wireless service plan includes SMS text messaging you can also send SMS text messages to contacts that appear in your fixed dialing list Prerequisites Fixed dialing e Verify that your wireless service provider has set up your SIM card for this service e Verify that your wireless service provider has provided you with a SIM card PIN 2 code Turn on fixed dialing In the phone press the Menu key Click Options Click FDN Phone List Press the Menu key Click Enable FDN Mode Type your PIN2 code 7 Click the trackball To turn off fixed dialing press the Menu key Click Disable FDN Mode ON GN S Od IND os Add a contact to your fixed dialing list In the phone press the Menu key Click Options Click FDN Phone List Click the trackball Click New Type your PIN2 code Press the Menu key Type a name and a phone number CAN An BWN Press the Menu key Click Save 2 Ww N Change a contact i
36. all instances of the suggested spelling press the Menu key Click Ignore All e To add the word to the custom dictionary press the Menu key Click Add To Dictionary e To stop checking the spelling press the Menu key Click Cancel Spell Check Delete a memo 1 In the memo list highlight a memo 2 Press the Menu key 3 Click Delete Categories About categories You can create categories to group your contacts tasks and memos You can also narrow the contacts tasks and memos that appear based on categories Category names are not case sensitive More than one category can apply to a contact task or memo If you use IBM Lotus Notes you can apply more than one category to a task on your BlackBerry device but only one category synchronizes with the task in Lotus Notes Categories are shared between the address book the task list and the memo list and changes that you make in one application are made in all applications Create a category for contacts tasks or memos In the address book task list or memo list press the Menu key Click Filter Press the Menu key Click New Type a name for the category Onpwn Press the Enter key twice Categorize a contact task or memo When creating or changing a contact task or memo press the Menu key Click Categories Select the check box beside a category Press the Menu key Click Save np WN 190 Sort 1 2 3 contacts tasks or memo
37. book In the address book press the Menu key Click SIM Phone Book Highlight a contact Press the Menu key Click Delete uk WN Store SMS text messages on your SIM card If you set your SIM card to store SMS text messages the SIM card does not delete SMS text messages after the BlackBerry device imports them to a message list 1 In the device options click SMS 2 Set the Leave Messages On SIM Card field to Yes 3 Press the Menu key 242 4 Click Save To stop storing SMS text messages on your SIM card set the Leave Messages On SIM Card field to No If you set this field to No SMS text messages on your SIM card are deleted after the device imports them to a message list About SIM card security Use SIM card security to add another level of security to your device This level of security is designed to prevent unauthorized use of your BlackBerry device or SIM card by locking the SIM card with a PIN code If you lock your SIM card other people cannot remove your SIM card and insert their own and they cannot remove your SIM card and insert it into another device If you have protected your SIM card with a PIN code you must type the PIN code before you can remove your SIM card and insert it into another device Protect your SIM card with a PIN code Verify that your wireless service provider has provided you with a SIM card PIN code 1 In the device options click Advanced Options Click SIM Card Press the Menu
38. code Note If you add a pause or wait when creating a phone number link for a conference call in a message an appointment or a meeting type Tel before the phone number for the conference call bridge Do not type a space between Tel and the phone number Cut copy and paste text With text highlighted click the trackball Click Cut or Copy Place the cursor where you want to insert the cut or copied text Click the trackball Click Paste unk WN Clear a field 1 When typing text press the Menu key 101 2 Click Clear Field Highlight a line of text 1 Place the cursor where you want to highlight the line of text 2 Press the Menu key 3 Click Select 4 Roll the trackball up or down Highlight text character by character 1 Place the cursor where you want to highlight the text 2 Press the Menu key 3 Click Select 4 Roll the trackball left or right Cancel a text selection 1 With text selected click the trackball 2 Click Cancel Selection Set the cursor speed In the device options click Screen Keyboard Set the Key Rate field Press the Menu key Click Save BRPWN Set the default currency symbol 1 In the device options click Screen Keyboard 2 Set the Currency Key field 3 Press the Menu key 4 Click Save Turn on key tones 1 In the device options click Screen Keyboard 2 Set the Key Tone field to On 3 Press the Menu key 102 4 Click Save You can se
39. configuration to browse the Internet and your organization s intranet If your BlackBerry device is associated with an email account that uses BlackBerry Enterprise Server Version 4 1 or later you can also use the BlackBerry Browser configuration to view doc pdf txt wpd and xls files in the browser If you use the BlackBerry Browser configuration you might not be able to change some browser options The Internet Browser configuration also optimizes the appearance of HTML web pages in the browser You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access ring tones Depending on your wireless service provider the Internet Browser configuration might not be available on your device or might use a different name For more information about the Internet Browser configuration contact your wireless service provider The WAP Browser configuration optimizes the appearance of WML web pages in the browser You can use the WAP Browser configuration to access web pages from your wireless service provider that enable you to configure your account information and subscribe to services such as voice mail 1 In the browser press the key 2 Click Go To 3 Perform one of the following actions e Type a web address Press the key e Highlight a web address Press the key e Highlight a web address Press the key Click Edit Change the web address Press the key 4 Click O
40. data synchronization conflict occurs Manage email reconciliation conflicts Set the On Conflicts option for each email address that is associated with your BlackBerry device 1 In a message list press the Menu key Click Options Click Email Reconciliation Set the On Conflicts field Press the Menu key Click Save Aun ptwWN Manage data synchronization conflicts You can set how organizer data synchronization conflicts are resolved by turning off wireless data synchronization setting conflict resolution options and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Manager See the BlackBerry Desktop Software Online Help for more information about managing organizer data synchronization conflicts About backing up and restoring device data If you have installed the BlackBerry Desktop Software on your computer you can back up and restore most of your BlackBerry device data including messages organizer data fonts saved searches and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Manager For more information see the BlackBerry Desktop Software Online Help If your device is associated with an email account that uses a BlackBerry Enterprise Server you might be able to restore synchronized organizer data to your device over the wireless network To restore synchronized organizer data over the wireless network you must have an enterprise activation password F
41. device with your BlackBerry device e If your keyboard is locked unlock your keyboard 266 e Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options Certain languages might not be supported My device does not recognize names or numbers in voice commands Try performing the following actions e Say the first name and the last name of your contact e Use standard pronunciation rules when you say a voice command e If your BlackBerry device does not often identify matches set the matching sensitivity level to reject less e If your device often identifies incorrect matches set the matching sensitivity level to reject more e Adapt digit dialing to improve voice recognition of numbers Camera troubleshooting cannot save pictures Your BlackBerry device memory or media card might not have enough available memory to save pictures Try performing the following actions e Ifyou are trying to save a picture to your device memory delete old data or messages from your device e Ifyou are trying to save a picture on your media card delete old media files e Inthe camera options verify that the Picture Quality field is not set to Superfine Superfine pictures use more memory than fine or normal pictures e Increase the maximum amount of memory available for pictures The flash dims or turns off If the battery power level drops below 20 percent t
42. field to Disabled BPWN ia ange C UCVICE p In the device options click Security Options Click General Settings Press the Menu key RwWN Click Change Password Lock the device Verify that you have set a BlackBerry device password On the Home screen or in the application list click Lock To unlock your device on the Lock screen click the trackball Click Unlock Type your device password Press the Enter key If you do not set a BlackBerry device password you can lock your keyboard to avoid making calls and pressing keys accidentally On the Home screen or in the application list click Keyboard Lock To unlock the keyboard press the asterisk key and the Send key ALLO JLS In the device options click Security Options Click General Settings Set the Number of Password Attempts field Press the Menu key Click Save np WN Encryption Content protection is designed to encrypt your BlackBerry device data When content protection is turned on your device uses a private key to encrypt data as it is stored on the device including data that your device receives when it is locked Your device decrypts data as you access it You can set content protection to include or exclude your contacts If you turn on content protection for contacts and you receive a call when the device is locked the caller name does not appear on the screen When you lock your device an open lock indicator appears in the de
43. from an email message If your BlackBerry device is associated with an email account that uses BlackBerry Enterprise Server version 4 0 or later the BlackBerry Enterprise Server might add a disclaimer to email messages after you send them You cannot change this disclaimer 1 When composing an email message press the Menu key 2 Click Remove Disclaimer To add the disclaimer again press the Menu key Click Add Disclaimer Use color to differentiate work messages from other messages Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server 1 In the device options click Security Options 2 Click General Settings 3 Perform any of the following actions e To set a background color for email messages that are sent to your device through a BlackBerry Enterprise Server set the Enterprise Messages field e To seta background color for messages that are not sent to your device through a BlackBerry Enterprise Server set the Other Messages field 4 Press the Menu key 5 Click Save Note PIN messages might use the background color that you have set for work email messages Contact your system administrator for more information Message list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list the phone the address book the calendar the task list the memo list or the password kee
44. have turned them off you can use the synchronization tool of the BlackBerry Desktop Manager See the BlackBerry Desktop Software Online Help for more information Prerequisites Wireless email reconciliation e If your BlackBerry device is associated with the BlackBerry Internet Service verify that your wireless service provider supports this feature e Ifyour BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server verify that the BlackBerry Enterprise Server supports this feature For more information contact your system administrator Reconcile email messages over the wireless network Set the Wireless Reconcile option for each email address that is associated with your BlackBerry device 1 Ina message list press the Menu key Click Options Click Email Reconciliation Set the Wireless Reconcile field to On Pah ee Oo Press the Menu key 6 Click Save To stop reconciling email messages over the wireless network set the Wireless Reconcile field to Off Delete email messages over the wireless network Set the Delete On option for each email address that is associated with your BlackBerry device 1 In a message list press the Menu key 2 Click Options 3 Click Email Reconciliation 4 Set the Delete On field 121 5 Press the Menu key 6 Click Save It takes a short period of time for messages to be deleted over the wireless network To delete messages on your de
45. information Click the trackball Click Save Set criteria for randomly generated passwords a bw N In the password keeper press the Menu key Click Options Set the random password fields Press the Menu key Click Save Options View a password in the password keeper In the password keeper click a password Change a password in the password keeper An eow N In the password keeper highlight a password Press the Menu key Click Edit Change the password information Click the trackball Click Save Hide passwords in the password keeper 248 nswWN In the password keeper press the Menu key Click Options Set the Show Password field to No Press the Menu key Click Save Options To show passwords in the password keeper again set the Show Password field to Yes Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list the phone the address book the calendar the task list the memo list or the password keeper 1 In an application press the Menu key Click Options or General Options Set the Confirm Delete field to No Press the Menu key Click Save GU a Boe Delete a password from the password keeper 1 In the password keeper highlight a password 2 Press the Menu key 3 Click Delete Change the password keeper password 1 In the password keeper press the Menu key 2 Click Change p
46. is truncated Try performing the following actions 86 e Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections e If More available appears at the end of the message or attachment press the Menu key Click More or More All cannot turn on cell broadcasting Your SIM card might not support the display languages that you have selected for cell broadcast messages Clear the check box beside all languages that your SIM card does not support cannot use a shortcut to view one type of message in a message list If you switch BlackBerry devices and you restore device data from your previous device to your current device the message list shortcuts for your previous device replace the message list shortcuts for your current device To view the shortcuts for viewing one type of message in a message list view your list of saved searches 88 MMS messages MMS message basics With an MMS phone number you can send and receive MMS messages that contain media files such as jpg gif wbmp midi vcf vCard or ics iCalendar files An MMS phone number is a phone number that your wireless service provider sets up for MMS messaging If you have more than one phone number associated with your BlackBerry device your device sends MMS messages using the first phone number that appears in the drop down list at the top of the phone screen You can add pictures that are not copyright
47. message list press B e To move to the next date press N e To move to the previous date press P e To move to the next unopened item press U e To move to the next related message press J e To move to the previous related message press K Message troubleshooting cannot send messages Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area your device should send the messages when you return to a wireless coverage area If the menu item for sending a message does not appear verify that you have added an email address or PIN for your contact If you created an email address or added an existing email address to your device using the email setup web site verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive use the email setup web site to send a service book to your device Ifyou have not received a registration message from the wireless network register your device In the device options click Advanced Options Click Host Routing Table Press the Menu key Click Register Now Generate an encryption key Verify that data service is turned on Resend the message Try performing the following actions Verify that your BlackBerry device is connected to the wireless n
48. move pictures that you added In the media application click Pictures Click My Pictures Highlight a picture Press the Menu key Click Move Highlight a picture folder Press the Menu key Click Move Here OO os ON SO UR Os NY es Download a Home screen background Verify that your wireless service provider supports this feature In the media application click Pictures Click My Pictures Press the Menu key Click Download Images RPwWN Use a picture as the Home screen background 1 Inthe media application click Pictures 2 Click My Pictures 3 Highlight a picture 4 Press the key 5 Click Set As Home Screen Image To clear the picture from the Home screen press the key Click Reset Home Screen Image View pictures as a slide show PWN 5 In the media application click Pictures Click My Pictures Highlight a picture Press the Menu key Click View Slide Show To close the slide show press the Escape key Change the number of seconds between slides in a slide show NOU WN In the media application click Pictures Click My Pictures Press the Menu key Click Options Change the Slide Show Interval field Press the Menu key Click Save View pictures in a list PWN In the media application click Pictures Click My Pictures Press the Menu key Click View List Zoom in to or out from a picture 1 In a picture press the Menu key 2 Click Zoom
49. network area You might also have to provide login information before you can access the wireless network Contact your wireless service provider for more information about roaming Switch wireless networks manually Verify that your wireless service provider has set up your SIM card for this service By default your BlackBerry device switches to an appropriate wireless network automatically when you travel 1 In the device options click Mobile Network Change the Network Selection Mode field to Manual Click Scan for Available Networks Click a wireless network Click Select Network Press the Menu key 7 Click Save To connect to your wireless service provider s network again change the Network Selection Mode field to Automatic aun WN Verify the status of network connections and services 1 On the Home screen or in the application list click Manage Connections 2 Click Services Status Wi Fi connection settings Depending on your wireless service provider or organization you might be able to send and receive email messages and visit web pages using a Wi Fi network For more information contact your wireless service provider or system administrator You can connect to a Wi Fi network without saving the connection information or you can save the connection information in a Wi Fi profile To connect to a Wi Fi network at home or from a hotspot you might need to use a VPN connection A Wi Fi profile contains the info
50. option Wn To hide call logs in a message list select the None option Add notes to a call log In the phone highlight a call log Press the Menu key Click View History Press the Menu key Click Add Notes Type call notes Click the trackball Click Save enous WN 27 Change call log notes SOS Oy Ol Oe Ns A In the phone highlight a call log Press the Menu key Click View History Press the Menu key Click Edit Notes Change the call notes Click the trackball Click Save Forward a call log nk wWN In the phone highlight a call log Press the Menu key Click View History Press the Menu key Click Forward Delete call log notes O AmAnN au RBWN In the phone highlight a call log Press the Menu key Click View History Press the Menu key Click Edit Notes Press the Menu key Click Clear Field Click the trackball Click Save Call waiting Pre 28 requisites Call waiting e Verify that your wireless service plan includes this service e Verify that your wireless service provider has set up your SIM card for this service If you have more than one phone number associated with your BlackBerry device you can change call waiting options for the active number only 1 In the phone press the Menu key Click Options Click Call Waiting Change the Call Waiting Enabled field to Yes Press the Menu key 6 Click Save To turn off call waiting change t
51. or changing a contact task or memo press the Menu key Click Categories Select the check box beside a category Press the Menu key Click Save nk WN Sort contacts tasks or memos by category 1 In the address book task list or memo list press the Menu key 2 Click Filter 3 Select the check box next to a category Delete a contact task or memo from a category 1 When changing a contact task or memo press the Menu key 2 Click Categories 185 NOW BW Highlight a category Press the Menu key Clear the check box beside the category Press the Menu key Click Save Delete a category PWN 5 Note Tas In the address book task list or memo list press the Menu key Click Filter Highlight a category Press the Menu key Click Delete When you delete a category contacts tasks or memos in the category are not deleted k list options Sort contacts or tasks np WN In the address book or the task list press the Menu key Click Options Change the Sort By field Press the Menu key Click Save Set a snooze time for reminders nf WN In the calendar or task list press the Menu key Click Options Set the Snooze field Press the Menu key Click Save View tasks in the calendar BWN In the calendar press the Menu key Click Options Set the Show Tasks field to Yes Press the Menu key 5 Click Save Turn off the prompt that appears before you de
52. reset your device connect to the Wi Fi network or log in to the VPN again e Verify that your device is not blocking messages For more information contact your system administrator Try performing the following actions e Verify that wireless email reconciliation is turned on e If your email message folders do not appear on your BlackBerry device reconcile your email messages using the email settings tool of the BlackBerry Desktop Manager See the BlackBerry Desktop Software Online Help for more information received notification of a new message but no new messages appear in my message list If you have set your BlackBerry device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox your device files the message Some messages no longer appear on my device If your BlackBerry device memory is full your device deletes the oldest messages from a message list Your device does not delete saved messages If wireless email reconciliation is turned on and in the message options the Delete On field is set to Mailbox amp Handheld email messages that you delete in the email application on your computer are also deleted from your device A message or attachment is truncated Try performing the following actions e Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections e If More availab
53. service is turned on e If you use email message filters verify that the options for email message filters are set correctly e Verify that email message forwarding is turned on and that you have selected all the email message folders including your inbox folder that you want to receive email messages from e If your device uses a software token to connect to a Wi Fi network or to log in to a VPN and you reset your device connect to the Wi Fi network or log in to the VPN again e Verify that your device is not blocking messages For more information contact your system administrator cannot file email messages Try performing the following actions e Verify that wireless email reconciliation is turned on e If your email message folders do not appear on your BlackBerry device reconcile your email messages using the email settings tool of the BlackBerry Desktop Manager See the BlackBerry Desktop Software Online Help for more information received notification of a new message but no new messages appear in my message list If you have set your BlackBerry device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox your device files the message Some messages no longer appear on my device If your BlackBerry device memory is full your device deletes the oldest messages from a message list Your device does not delete saved messages
54. set up your SIM card for a SIM card phone book NOUR WN In the address book press the Menu key Click SIM Phone Book Click the trackball Click New Type the contact information Press the Menu key Click Save Copy contacts from your SIM card to your address book Verify that your wireless service provider has set up your SIM card for a SIM card phone book 1 2 3 4 Note In the address book press the Menu key Click SIM Phone Book Press the Menu key Click Copy All To Address Book If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that is already listed in your address book your BlackBerry device does not copy the SIM card contact 241 Copy contacts from your address book to your SIM card Verify that you have loaded the SIM card phone book In the address book click a contact Highlight a phone number Press the Menu key Click Copy to SIM Phone Book Press the Menu key Click Save ON OT E IN Change a SIM card contact Verify that your wireless service provider has set up your SIM card for a SIM card phone book In the address book press the Menu key Click SIM Phone Book Highlight a contact Press the Menu key Click Edit Change the contact information Press the Menu key Click Save 29 OS OY GR oN Delete a SIM card contact Verify that your wireless service provider has set up your SIM card for a SIM card phone
55. shortcuts Map SIU EGU n EE ENEE N ONAA ANEA GULE ENEA LEA OS A EIAN A TAE O AAE NO Calendar SI ORE GUMS sea rrn S MERNE ARSS i a HA EHRE EN EHER r HESE AA NEEE HES HEE HEEE 17 Emergency calls MOE enar AORE AA E NNE A NAE AANA EAA EEN N EEI REA EES E ENE AEAEE ALE ARAMA AAEE AAT EEEE EEEE E EET EES E EAEE AEE EEA derstand E NEATE 22 Voice mail Speed dial Cy MPM TAGE Call earr NOELAS I TAEA AEE SINEES EAE EEAS DOESER A ATEENA EENEI EEEE SREANG 25 Caller ID Call logs Call waiting CANO OVER EITC OEE ANE N EENEN EENE ENS TELYN AANE NEEE EASE AEE EEEE 29 Call blocking Fixed dialing 7 Smart dialing speen a i HSH NHE HUKE H EHEHE Hethi hE has haree iar sesh neds TRAE E irri aR NT SiE 33 WEY SUP POU ssssiscasssasiscrssssiescsssscsssocvsvenssnssnvandseandsnaudsnsaiaunaeasatsosvassustevsssbyavascdssnsdesvaskeveddpvasssveeovestavastandeapeatanuotisd0bisbsctsbselbandsasutsssesincsasbdiebaisusadsavedenbschavedkassaarboctavevcavadspiastonds 34 IMUITEN OSs OME MUA GES wzacsczecccossecesccicesezsscia aira E OE EAA E E amp pv tus sn I A EEAO 35 PRONE OPTIONS imnoa N ASENNA E AEEA LEVNE SENA EEE ANE E NENE ETEC Phone shortcuts Phone troubleshooting VOICE dialing smnsusnan nna a R E T N A A I E N T A INSEE Make a call using a voice command Dial an extension using a voice command Usea headset mireacrioireriri atin Era EEA EEE EIA RURA EE ESEA EEEE AEEA Ea ERER E EEEE EERON EAA EAEE EEE AER Check
56. synchronization is turned on in the address book calendar task list and memo list Browser troubleshooting No browser is available on my device Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that your wireless service plan includes this service cannot set up automatic synchronization for bookmarks When you add a bookmark you can only set the Auto Synchronize and Start Time fields if content protection is turned off Application troubleshooting cannot add applications Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that your device has enough memory to add the application Media troubleshooting cannot open media files on my media card Try performing the following actions 272 e Ifyou are trying to open a media file on your BlackBerry device and your device is connected to your computer disconnect your device from the computer or turn off mass storage mode e Ifyou are trying to open a media file on your computer using mass storage mode verify that you have closed the media manager tool of the BlackBerry Desktop Manager e Ifyou are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager verify that mass storage mode is turned off on your device e Ifyou encrypted the media files on your media card using a m
57. technology for the first time wait a short period of time for your BlackBerry device to get your GPS location 273 Contact troubleshooting Custom address book field data is not appearing on my computer You can only synchronize the data in a custom address book field with a text field in the email application on your computer For example you cannot add a contact s birthday to a custom address book field on your BlackBerry device and synchronize it with the email application on your computer because the birthday field is a date field in the email application on your computer Calendar troubleshooting cannot schedule appointments that span multiple days If you use IBM Lotus Notes you cannot schedule appointments that span multiple days cannot set some fields when scheduling appointments If you use IBM Lotus Notes you can only change the Subject Location Reminder and Notes fields and the Mark as Private check box when you change a recurring appointment or meeting Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents your computer might not support these characters On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer See the documentation for the operating system on your computer for more in
58. 3 Perform any of the following actions To accept the suggested spelling click the highlighted word To ignore the suggested spelling press the Escape key To ignore all instances of the suggested spelling press the Menu key Click Ignore All To add the word to the custom dictionary press the Menu key Click Add To Dictionary To stop checking the spelling press the Menu key Click Cancel Spell Check 1 When composing a message click the trackball 2 Click Save Draft 1 In a message press the Menu key 2 Click Save 1 Ina message click the trackball 2 Click Reply or Reply to All 1 In a message press the Menu key 2 Perform one of the following actions Click Forward Click Forward As Click a message type Delete a message 1 Ina message click the trackball 2 Click Delete Delete multiple messages 1 Ina message list highlight a date field 2 Press the Menu key 3 Click Delete Prior Note Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation Delete the history from an SMS text message 1 When replying to an SMS text message press the Menu key 2 Click Remove History Mark a message as opened or unopened In a message list perform one of the following actions e Highlight a message Press the Menu key Click Mark Opened or Mark Unopened e Highlight a date field Press the Menu key Click
59. 3XE United Kingdom Published in Canada
60. Application troubleshooting Media file management Songs ring tones and videos Pictures Media card options Media shortcuts Map basics Navigation Map options Map shortcuts Maps troubleshooting GPS techiology aoni asnunpi iaoa san iiia oaeee E T aE E ASAS POA a ESAN ASEE EE AE E RARES 163 AD OUEGPS TECHNOLOGY isernia RE r E EEA e N HNH Ei H HE ARE RAI E ThE IRE E EE EEE Er Hn HEHA H 163 Get your GPS location Prevent others from tracking your location GPS technology troubleshooting Contacts Contact basics Mailing lists Caller ID Categories Address lookup SIM card phone book Contact list options Contact troubleshooting Calendar anoeie an R R E R E R R E Calendar basics Meetings Calendar options Categories Task list options Memos Memo basics IC AEECIOTIGS sa Svazscsesesxxessccossvnesssexstsscrayasteyendneassvessspentneseyacv ebsseesssazssdoss vugssvaesptend bacstotaftzsachossthcbeectoesstdebodonbaeasessstseenkpasoucok coven caso EEN SREE SKERPA NENES Mema list OPtONS sensies an dvd Eei ENRE s HEHE E E TEETE rE E HEADER TEE ES ET ASET ETI ASERI EHE STi 191 Turn on the alarm Silence the alarm E eo E E E AE EAE AE A AEA E E OEE EAE E EA A A 195 UsethecalculatOr renere sciydeesy se ARTE e arii iA NONSESE TWEN esr AEN SEPTA EENT etphov ds NEE sesd ecosssbietppsecbesedba patebeetedeo eteussstesesreaveneda SEA EARTE SREI EES 195 CONVENE aM
61. Click Options Click General Options Change the Default Call Volume field Press the Menu key Click Save Qu RWN Voice dialing Make a call using a voice command If you are using a Bluetooth enabled device such as a handsfree car kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device You cannot make calls to emergency numbers using voice commands 1 In the voice dialing application wait for the sound 2 Say Call and a contact name or phone number To end the call press the End key Dial an extension using a voice command Verify that you have set smart dialing options You can dial extensions only within your company Say Call extension and the extension number Check your phone number using a voice command 1 In the voice dialing application wait for the sound 2 Say Check my phone number Set the voice dialing language Verify that your BlackBerry Device Software supports multiple languages For more information contact your system administrator or wireless service provider 1 In the device options click Language 2 Set the Voice Dialing Language field 3 Press the Menu key 4 Click Save 22 Turn off choice lists for voice commands In the device options click Voice Dialing Set the Choice Lists field to Always Off Press the Menu key 4 Click Save If your Bla
62. D gt DD D DOD De Dm VL D D D D DDE P D D L User Guide BlackBerry 8320 Smartphone SWDT202512 202512 05312007 001 Contents Black Bentiy baste asias sissors ni on ae raS aS Eerie ANSE ESE Oaa satin EES SEEE Ts Tiaia caieiiamenmasneeNIsERET eee 1 Switch applications Assigi an application to a Conyeniente Key sicsasseisa ins uiscavsccissccssscoasnctevtatcnstisscosancssscbsviabavsctccisicodsucevstabavasieucoteascexssd0 ycasavacinsstbayesbssdetvdataaacinsectevassesadlviacnaacis cisvantsiaeade 1 Set owner information Turn on standby mode ADOUR serei nOs AE EEEE E EAE AAAA EEIE AA AEE EAE OE EEEE EEG EA E ASAREE ANEA EAEE E EEEE 1 Create a link for a PIN Expand a folder Collapse a folder BIAGK BOTY Basies SIMOMCUES sc ccscsecacsesssscsotscasacvasseesssisvssciethevsbecaesusatexsascrsotivatacsveapenseass sacexenvvsccnpesivasonsattess terecva tania dies EAE tery ceca sensatevesaneten EOE EESE 12 No application opens when Il press a Convenience Key siciesdissiscsossiseistssccsescctescosesdesescevsscssusebuvivlssccios a iA a A R i e a Tia 12 SIONEGUES sszcssseessiss cackeStascvsssccassssesdashsada sobs EE E Gaa ANR BlackBerry basics shortcuts Phone shortcuts Camera shortcuts Message shortcuts Typing shortcuts Search shortcuts i Attachment SNOrCUES sisisihan ti rH OSEH IES a EiS bases SE Tain rr fonds aed N Raia eeN a HES ASEE SS Ea SaaS aSa emia ais ihia 15 Browser shortcuts Media
63. Display Name fields to No PWN 5 Press the Menu key 6 Click Save Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list the phone the address book the calendar the task list the memo list or the password keeper 1 In an application press the Menu key Click Options or General Options Set the Confirm Delete field to No Press the Menu key Click Save ee a Hide the new or unopened message indicator In a message list press the Menu key Click Options Click General Options Set the Display Message Count field to None BPWN 5 Press the Menu key 6 Click Save To view the number of unopened messages again set the Display Message Count field to Unread To view the new message indicator set the Display New Message Indicator field to Yes Depending on your email setup option you might be able to associate your BlackBerry device with more than one email account For example you might be able to associate your device with a work email account and one or more personal email accounts If you associate your device with more than one email account multiple message lists might appear on your device In a message list for a specific email account you can open and manage email messages for that email account and you can send messages using the email address for the email account See the BlackBerry Internet Service Online He
64. EASUFEMENE 5 2 secssosinscisscscevecedysetveedccecovsessssevscedctetcesbesonssvsdedsesenvnesesesssuesnipneetssenshiosisburssto obezeGoeinvdees ESSE NENES AENDA EETA SE NA a 195 Bluetooth technology Bluetooth technology basics Bluetooth technology options Bliietooth technology troubleshooting ansainnu ATEEK dssa devia AAEE AEN ules Aa AS ECAA EACE 200 Dateand time osiisesesnesi nasin OR IE E N N NR ANNONA ROON ANON RANON E N Sethe date and INC orire aE R EEAS E EAEAN Ai Get the date and time from the wireless network automatically Date and time troubleshooting Notification profiles Notification basics LED NONMCILON cease tecex cscs cesactscacias ceusesaessscvusicoatacssavisscastvaveny EEE E TOE AE EATE ESEO EANET EAE Custom notification Notification profile troubleshooting BlackBerry Messenger Contacts GO MVENS 11 D EEE EEES TN ETET ENA EEEN EEE ETA EEEE EAEE EEE AE TEE EETA EEE ETNA yT EETNL AA EAA N TA NNT ASN AOTEA T NENTEN ENNA ESI EATA TETN Display and keyboard scciisssisssvccateencisscientcrcascuitevassuc cunts taanicaversiamn dani SR N een NRA 219 BaCkO NING srira Ear EA T O E TEAT EO cvs asa va ees AET A E ARET ETE EA ETEA Display options Keyboard options Themes Display troubleshooting sonoeun EEEE EROE SEORSA T E EE sSachbevad eben sets ER ENE EA EE 223 language a R R E E E R E Eee bel N Change the display language Add a display language Delete a dis
65. Hide sent messages In a message list press the Menu key Click Options Click General Options Set the Hide Sent Messages field to Yes Press the Menu key 6 Click Save Note If you set your device to hide sent messages sent messages continue to appear in the history of SMS text messages nf wWN Stop storing messages sent from your device on your computer By default a copy of messages that you send from your BlackBerry device appears in the sent items folder in the email application on your computer 1 In a message list press the Menu key Click Options Click Email Settings Set the Save Copy In Sent Folder field to No Press the Menu key Click Save DURUN Stop storing messages sent from your computer on your device In a message list press the Menu key Click Options Click Email Settings Press the Menu key BWN Click Folder Redirection Clear the check box beside the Sent Items folder Press the Menu key Click Save onan Email message filters About email message filters You can create email message filters to specify which email messages are forwarded to your BlackBerry device and which remain in the email application on your computer Email message filters are applied to email messages based on the order in which they appear in your list of email message filters If you create multiple email message filters that could apply to the same email message you must decide which one should be appl
66. K Follow a link Click a link 1 Ona web page press the Menu key 2 Click Back or Forward View a thumbnail version of a web page 1 Ona web page press the Menu key 2 Click Page Overview Move to a section of a long web page quickly 1 In a thumbnail version of the web page position your cursor on the location of the web page you want to view 2 Press any key to close the thumbnail The section of the web page that you want to view appears on the screen Move through a web page line by line 1 Onaweb page press the Menu key 2 Click Select Mode To select only links and fields as you move through a web page press the Menu key Click View Mode Switch browser views You can view web pages in Mobile view or Desktop view Desktop view displays web pages in a wide screen format that is similar to the format in which web pages appear in a browser on a computer 1 Ona web page press the Menu key 2 Click Desktop View or Mobile View Search for text in a message attachment or web page To search for text in a presentation attachment verify that you are viewing the presentation in text view or in text and slide view 1 Ina message attachment or web page press the Menu key 2 Click Find 3 Type the text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next Refresh a web page 1 Ona web page press the Menu key 2 Click Refresh View a list of web pages y
67. M s products and services may require one or more patent trademark or copyright licenses in order to avoid infringement of the intellectual property rights of others Any dealings with Third Party Information including without limitation compliance with applicable licenses and terms and conditions are solely between you and the third party You are solely responsible for determining whether such third party licenses are required and are responsible for acquiring any such licenses relating to Third Party Information To the extent that such intellectual property licenses may be required RIM expressly recommends that you do not install or use Third Party Information until all such applicable licenses have been acquired by you or on your behalf Your use of Third Party Information shall be governed by and subject to you agreeing to the terms of the Third Party Information licenses Any Third Party Information that is provided with RIM s products and services is provided as is RIM makes no representation warranty or guarantee whatsoever in relation to the Third Party Information and RIM assumes no liability whatsoever in relation to the Third Party Information even if RIM has been advised of the possibility of such damages or can anticipate such damages BlackBerry 8320 smartphone model number RBJ41GW Research In Motion Limited 295 Phillip Street Waterloo ON N2L 3W8 Canada Research In Motion UK Limited 200 Bath Road Slough Berkshire SL1
68. Mark Prior Opened Search for text in a message attachment or web page To search for text in a presentation attachment verify that you are viewing the presentation in text view or in text and slide view 1 Ina message attachment or web page press the Menu key 2 Click Find 3 Type the text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next Sent messages Resend a message 1 In a sent message press the Menu key 2 Perform one of the following actions e To change the message click Edit Change the message Click the trackball Click Send 79 e To change the recipients click Edit Highlight a contact Press the Menu key Click Change Address Click a new contact Click the trackball Click Send e To resend the message without changing it click Resend In a message list press the Menu key Click Options Click General Options Set the Hide Sent Messages field to Yes Press the Menu key 6 Click Save Note If you set your device to hide sent messages sent messages continue to appear in the history of SMS text messages np WN Cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry devices in a specific geographical area simultaneously You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that
69. Mobile Network Press the Menu key Click Diagnostics Test Highlight a report Press the Menu key Click View Report Oy GU S w Nie Submit a diagnostic report In the device options click Mobile Network Press the Menu key Click Diagnostics Test Highlight a report Press the Menu key Click Email Report or PIN Report On p wn Delete a diagnostic report 1 In the device options click Mobile Network 2 Press the Menu key 278 Click Diagnostics Test Highlight a report Press the Menu key Click Delete or Delete All an ps w Set a default recipient for diagnostic reports If you set the default recipient each time that you submit a diagnostic report your BlackBerry device sends the report to that recipient If you want to specify a recipient each time that you submit a report do not set the default recipient 1 In the device options click Mobile Network Press the Menu key Click Diagnostics Test Press the Menu key Click Options Type the contact information Press the Menu key Click Save on ON e WN View the version number of the BlackBerry Device Software on your device In the device options click About To return to the device options press the Escape key twice cannot run or submit a diagnostic report Try performing the following actions e Try running the diagnostic report again In the diagnostic report press the Menu key Click Repeat All Steps e Ifyou canno
70. NG WITHOUT LIMITATION ANY EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF FITNESS FOR A PARTICULAR PURPOSE NON INFRINGEMENT MERCHANTABILITY DURABILITY TITLE OR RELATED TO THE PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE REFERENCED HEREIN OR PERFORMANCE OF ANY SERVICES REFERENCED HEREIN IN CONNECTION WITH YOUR USE OF THIS DOCUMENTATION NEITHER RIM NOR ITS RESPECTIVE DIRECTORS OFFICERS EMPLOYEES OR CONSULTANTS SHALL BE LIABLE TO YOU FOR ANY DAMAGES WHATSOEVER BE THEY DIRECT ECONOMIC COMMERCIAL SPECIAL CONSEQUENTIAL INCIDENTAL EXEMPLARY OR INDIRECT DAMAGES EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES INCLUDING WITHOUT LIMITATION LOSS OF BUSINESS REVENUE OR EARNINGS LOST DATA DAMAGES CAUSED BY DELAYS LOST PROFITS OR A FAILURE TO REALIZE EXPECTED SAVINGS This document might contain references to third party sources of information hardware or software products or services and or third party web sites collectively the Third Party Information RIM does not control and is not responsible for any Third Party Information including without limitation the content accuracy copyright compliance compatibility performance trustworthiness legality decency links or any other aspect of Third Party Information The inclusion of Third Party Information in this document does not imply endorsement by RIM of the Third Party Information or the third party in any way Installation and use of Third Party Information with RI
71. Press the Menu key Click Save BPWN Media shortcuts e To pause a video or song press the Mute key To resume playing a video or song press the Mute key e To play the next song in a category press N e To play the previous song in a category press P e To amplify the volume for songs ring tones and videos press the Volume Up key until you reach the highest volume setting Press the Volume Up key four times quickly e To rotate a picture press R e To zoom in toa picture press I To zoom to the original picture size press W e To zoom out from a picture press O To zoom to the original picture size press W Media troubleshooting innot open media files Try performing the following actions e Ifyou are trying to open a media file on your BlackBerry device and your device is connected to your computer disconnect your device from the computer or turn off mass storage mode e Ifyou are trying to open a media file on your computer using mass storage mode verify that you have closed the media manager tool of the BlackBerry Desktop Manager e Ifyou are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager verify that mass storage mode is turned off on your device e Ifyou encrypted the media files on your media card using a media card encryption key and you are trying to open an encrypted media file using your computer or a device other than the BlackBerry device
72. Process SMSC Set whether your device accepts SMS based browser push messages SMSC Hosts Set which SMSC hosts your device accepts browser push messages from To accept browser push messages from a specific SMSC host type the phone number for the SMSC host Process IP Set whether your device accepts browser push messages that web applications send through a WAP gateway IP Hosts Set which WAP gateways your device accepts browser push messages from To accept browser push messages from a specific IP host type the IP address for the WAP gateway Browser shortcuts e To insert a period in the Go To dialog box press the Space key e To insert a slash mark in the Go To dialog box press the Shift key and the Space key e To stop loading a web page press the Escape key e To close the browser hold the Escape key On a web page e To move to a specific web page press G e To return to the home page press H e To open the bookmark list press K e To add a bookmark press A e To view a list of web pages that you have visited recently press I e To refresh a web page press R e To view the web page address for a link highlight a link Press L e To view the web page address for a web page press P e To save a web page to a message list press S e To follow a highlighted link press the Enter key e To hide the banner press U To view the banner press U e To view a thumbnail version of a web page press X To return to the n
73. WN 15 Search for text in a message attachment or web page To search for text in a presentation attachment verify that you are viewing the presentation in text view or in text and slide view 1 Ina message attachment or web page press the Menu key 2 Click Find 3 Type the text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next Document attachments Open a password protected pdf file attachment Verify that your BlackBerry device is associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or system administrator 1 When the Password protected document message appears press the Escape key Press the Menu key Click Password Type the password Press the Enter key Click Retrieve Click Yes Oo Fe WN View tracked changes in a document 1 In a document press the Menu key 2 Click Show Changes To hide tracked changes press the Menu key Click Hide Changes View the table of contents in a document Depending on the document type you might not be able to view the table of contents 1 In a document press the Menu key 2 Click Table of Contents To move to a specific heading click a heading 116 Spreadsheet attachments Move to a specific cell In a spreadsheet click the trackball Click Go to
74. ace key Adjust the volume e To increase the volume press the Volume Up key e To decrease the volume press the Volume Down key Set the paddle speed 1 In BrickBreaker press the Menu key 2 Click Options 3 Perform any of the following actions e To set the paddle speed set the Paddle movement speed field e To accelerate the paddle as you roll the trackball select the Paddle acceleration check box 4 Press the Menu key 5 Click Save 260 Submit a score to the BrickBreaker high score web site 1 In BrickBreaker press the Menu key 2 Click Send High Score Check the high scores on the BrickBreaker web site 1 In BrickBreaker press the Menu key 2 Click High Scores 261 262 Service books About service books Service books determine which services are available on your BlackBerry device Your system administrator or wireless service provider can send service books to your device over the wireless network If your device is associated with an email account that uses a BlackBerry Enterprise Server you can also receive service books on your device by connecting your device to the BlackBerry Desktop Manager Accept a service book In the device options click Advanced Options Click Service Book Highlight the new service book Press the Menu key Click Accept nk wWN Delete a service book In the device options click Advanced Options Click Service Book Highlight a service book BPWN
75. act Click Show Name Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your system administrator If you use the BlackBerry Internet Service see the BlackBerry Internet Service Online Help for more information ily an kwWN 7 In a message list press the Menu key Click Options Click Email Settings Set the Use Auto Signature field to Yes Type a signature Press the Menu key Click Save Your signature is added to email messages after you send them Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your system administrator 1 8 sou fF WN In a message list press the Menu key Click Options Click Email Settings Set the Use Out Of Office Reply field to Yes Type a reply If you use IBM Lotus Notes in the Until field set the date on which the out of office reply should turn off Press the Menu key Click Save To turn off the out of office reply set the Use Out Of Office Reply field to No Verify that your BlackBerry device is associated with more than one email address nk wn In the device options click Advanced Options Click Default Services Change the Messaging CMIME field Press the Menu key Click Save Delete the disclaimer
76. all Click Search nk wWNnN To stop a search press the Escape key Search criteria Name Specify one or more contacts or email addresses that the search should find in messages You can also specify part of the name to widen the search In Set in which address field the search should find the name Subject Type text that the search should find in the subject of messages Message Type text that the search should find in the body of messages Service If your BlackBerry device is associated with more than one email account set the type of email account from which the search should find messages Folder Set the folders in which the search should find messages Show Set the types of messages that the search should find Type Set which messages the search should find View a list of saved searches In a message list press the Menu key Click Search Press the Menu key Click Recall PWN Change a saved search In the list of saved searches highlight a search Press the Menu key Click Edit Search Edit the search criteria Press the Menu key Click Save AnPpwn es Delete a saved search 1 In the list of saved searches highlight a search 2 Press the Menu key 3 Click Delete Search Search for messages by contact or subject 1 Ina message list highlight a message 2 Press the Menu key 3 Click one of the following menu items e Search Sender 112 e Search Recipien
77. all press the Menu key 2 Click Transfer Caller ID Add a caller ID picture for a contact In the address book highlight a contact Press the Menu key Click Add Picture Highlight a picture Press the Menu key Click Select Center the picture in the box Click the trackball Click Crop and Save tO AOnaubWN Change the caller ID picture for a contact When changing a contact highlight the caller ID picture Press the Menu key Click Add Picture Highlight a picture Press the Menu key Click Select Center the picture in the box Press the Menu key Click Save 1O 00 CSi O UT a D 26 Delete the caller ID picture for a contact In the address book highlight a contact Press the Menu key Click Edit Click the caller ID picture Click Delete Picture Click the trackball Click Save N OO Ur S Go NS Call logs About call logs Call logs include the date on which you called your contact the phone number that you called and the duration of the call You can also add notes to your call logs You can view call logs in the phone or depending on how you set your call logging options you can view call logs in a message list Depending on your theme missed calls might also appear on the Home screen Your BlackBerry device stores call logs for 30 days View call logs in a message list In the phone press the Menu key Click Options Click Call Logging 4 Select a call log type
78. aller or the wireless network ends the connection am not receiving notification for incoming calls or messages Try performing the following actions e Inthe profile list verify that the Off profile is turned off e Ina notification profile exception verify that the Custom Phone Tune field is not set to Mute 210 cannot set some fields when creating a Calls From notification profile exception If you assign a custom ring tone to a contact in the address book a Calls From profile exception appears in the profile list Because these exceptions are for calls only you can only set the Custom Phone Tune field 211 212 BlackBerry Messenger Contacts You must invite contacts to use BlackBerry Messenger before they are added to your contact list 1 In BlackBerry Messenger on the contact list screen press the Menu key 2 Click Add a Contact 3 Perform one of the following actions e Ifthe contact is not in your address book highlight Use Once Press the Menu key Click Request by Email or Request by PIN Type an email address or PIN Press the Enter key e Ifthe contact is in your address book highlight a contact Press the Menu key Click Request Email or Request PIN 4 Perform one of the following actions e Ifyou want to set a password and have turned on invitation passwords type a question and answer Click OK e Ifyou do not want to set a password and have turned on invitation passwords click Cancel to proc
79. an includes this service e Verify that fixed dialing is turned off am not receiving SMS text messages Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area e Verify that your wireless service plan includes this service e Verify that your SIM card has enough available memory to store received SMS text messages cannot turn on cell broadcasting Your SIM card might not support the display languages that you have selected for cell broadcast messages Clear the check box beside all languages that your SIM card does not support cannot attach a file to an MMS message Try performing the following actions e Verify that the file is a vcf vCard file an ics iCalendar file or a media file for example a jpg gif or midi file e Verify that the file size does not exceed 300 KB e Verify that the file is not copyright protected e If MMS templates are available for your BlackBerry device use a blank template to compose your MMS message Typing troubleshooting cannot check spelling You can only check spelling in English French German Italian and Spanish You can only check the spelling of text that you type Attachment troubleshooting Askipped content bar appears in a document More attachment content is available for you to download to y
80. an one email account multiple message lists might appear on your device In a message list for a specific email account you can open and manage email messages for that email account and you can send messages using the email address for the email account See the BlackBerry Internet Service Online Help for more information about associating your device with more than one email account Depending on your theme a separate message list might appear for SMS and MMS messages By default your BlackBerry device theme determines whether SMS text messages appear in the same message list as email messages 1 Ina message list press the Menu key 2 Click Options 3 Click General Options 4 Perform one of the following actions e To use one message list for all messages set the SMS and Email Inboxes field to Combined e To separate SMS text messages from email messages set the SMS and Email Inboxes field to Separate Press the Menu key 6 Click Save nk WN 6 In a message list press the Menu key Click Options Click General Options Set the Keep Messages field Press the Menu key Click Save To restore messages set the Keep Messages field to a longer period of time Messages that you received on your BlackBerry device within the set period of time appear in a message list nk wWnN Note BWN In a message list press the Menu key Click Options Click General Options Set the Hide Sent Messages fi
81. and send data that is encrypted using 128 bit encryption set this field to Strong Only To accept and send data that is encrypted using 128 bit encryption or 56 bit encryption set this field to Allow Weak Prompt for Server Trust Set whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have a authentication certificate for Add content servers to your trusted content server list to accelerate the authentication process when you are authenticating with a content server In the device options click Security Options Click TLS Press the Menu key Click Add Host Perform one of the following actions e Ifthe TLS Default field is set to Proxy in the Host Name field type the web address for the content server nk WN e Ifthe TLS Default field is set to Handheld in the Host Name field type the web address for the content server Set the Certificate field to the client certificate that you want to use to authenticate with the content server 6 Click OK 7 Press the Menu key 8 Click Save Browser push Browser push is designed to push information from a web application to your BlackBerry device as the information becomes available For example you can use browser push to receive updates for weather reports stock quotes or breaking news When your device receives an update a new browser push message might appear in a message list or an icon on the Home screen or in t
82. assword Copy a password 1 In the password keeper highlight a password 2 Press the Menu key 3 Click Copy Username or Copy Password To clear the clipboard press the Menu key Click Clear Clipboard Note Passwords are not encrypted when they are on the clipboard Prevent password copying In the password keeper press the Menu key Click Options Set the Allow Clipboard Copy field to No Press the Menu key Click Save Options nf wWNnN Set a limit for password attempts in the password keeper 1 Inthe password keeper press the Menu key 249 Click Options Set the Password Attempts field Press the Menu key au CS Click Save Options Advanced security About security self tests Security self tests are designed to verify that security software is implemented correctly on your BlackBerry device The tests should run automatically when your device restarts Verify security software In the device options click Security Options Click General Settings Press the Menu key Click Verify Security Software BPWN About certificates You can use certificates if you install the S MIME Support Package for BlackBerry devices For more information see the user guide supplement for the S MIME Support Package for BlackBerry devices About the key store You can use the key store if you install the S MIME Support Package for BlackBerry devices or the PGP Support Package for BlackBerry device
83. at your BlackBerry device is paired with a Bluetooth enabled device 197 1 During a call press the Menu key 2 Click Activate lt Bluetooth device gt Rename a paired Bluetooth enabled device In the device options click Bluetooth Click a paired Bluetooth enabled device Click Device Properties In the Device Name field change the name for the Bluetooth enabled device Press the Menu key Click Save ONO Pe UN Delete a paired Bluetooth enabled device Verify that your BlackBerry device is not connected to the Bluetooth device 1 In the device options click Bluetooth 2 Click a Bluetooth enabled device 3 Click Delete Device Share contacts with a paired Bluetooth enabled car kit Verify that Bluetooth technology is turned on and that your BlackBerry device is paired with a Bluetooth enabled car kit In the device options click Bluetooth Click a Bluetooth enabled car kit Click Connect Press the Menu key Click Transfer Address Book nk Wn Bluetooth technology options Prevent your device from sharing contacts with Bluetooth enabled devices In the device options click Bluetooth Press the Menu key Click Options Set the Address Book Transfer field to Disabled Press the Menu key 6 Click Save To share contacts with Bluetooth enabled devices again set the Address Book Transfer field to Enabled nf wWnN 198 Restrict outgoing calls OO oN Ss In the device options cli
84. ave Options Depending on your wireless service provider you might not be able to set the home page 1 In the browser press the Menu key 2 Click Options ane w nk WN Click Browser Configuration In the Home Page Address field type a web address Press the Menu key Click Save Options In the device options click Advanced Options Click Browser Set the Default browser configuration field Press the Menu key Click Save By default your BlackBerry device uses the optimal character encoding for a web page 1 ot ge Oo OF OY es ON On a web page press the Menu key Click Set Encoding Clear the Auto mode check box Set the Default charset field Click OK In the browser press the Menu key Click Options Click General Properties Select the Prompt Before Running WML Scripts check box Press the Menu key Click Save Options By default your BlackBerry device closes the browser without prompting you when you hold the Escape key 1 oF uN In the browser press the Menu key Click Options Click General Properties Select the Prompt Before Closing Browser On Escape check box Press the Menu key 6 Click Save Options Browser security The BlackBerry Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry Enterprise Server Communication between your device and the BlackBerry Enterprise Serve
85. ball e To exit a screen or move back a page in the browser press the Escape key e To move to a list item or menu item type the first letter of the item e To select or clear a check box press the Space key e To view available values in a field press the Alt key e Toswitch applications hold the Alt key and press the Escape key Continue to hold the Alt key and highlight an application Release the Alt key e To return to the Home screen press the End key e To turn ona theme or notification profile highlight a theme or notification profile Press the Space key e To delete a highlighted item press the Backspace Delete key Phone shortcuts e To answer a call press the Send key e To insert a plus sign when typing a phone number hold O e To add an extension to a phone number press the Alt key and the X key Type the extension number e To assign a speed dial number to a key on the Home screen or in the phone hold the key e To turn on the speakerphone during a call press the Speakerphone key To turn off the speakerphone during a call press the Speakerphone key e To check your voice mail hold 1 e To type a letter in a phone number field press the Alt key and the letter key e To move to the top of the Phone screen press the Space key e To view the last phone number that you typed in the phone press the Space key and the Enter key Press the Send key to dial the number e To view your contact list in the ph
86. before you can delete that group 1 In BlackBerry Messenger highlight a group 2 Press the Menu key 3 Click Delete Group Note There must be at least one group in your BlackBerry Messenger contact list you cannot delete the last remaining group in your contact list Conversations Start a conversation 1 In BlackBerry Messenger on the contact list screen highlight a contact 2 Press the Menu key 3 Click Start Conversation 4 Type a message 5 Press the Enter key Open a conversation Conversations appear in the conversation list and the main message list 1 In BlackBerry Messenger in the conversation list highlight a contact 2 Click the trackball Add an emoticon 1 When composing a message press the Symbol key twice 2 Click an emoticon Send a file to a contact 1 During a BlackBerry Messenger conversation click the trackball 2 Click Send a File 3 Perform one of the following actions e To send a picture to a contact click Image e To send an audio file to a contact click Audio 4 Click a file Ping a contact When you ping a contact the contact s BlackBerry device vibrates 1 During a BlackBerry Messenger conversation click the trackball 2 Click Ping Contact Turn off ping vibration 1 In BlackBerry Messenger on the contact list screen press the Menu key 2 Click Options 3 Set the Vibrate When Receiving a Ping field to No 4 Press the Menu key 5 Click Save
87. bout synehronizati N sceccscossssassessssososesecessccasecvazesoseesiyses seosvectvcsasseontasosvvsacthsat assokeasasostosasehssd asacas nbn SENESPERA KEE SKS EPEESS YIS SIVESS ESKES S ERSEVER OSSEE S EP NENESE EVE SESE Prerequisites Wireless email reconciliation Reconcile email messages over the wireless network Delete email messages over the wireless network sss ssssssssscsessssscceeescareccaesensescusesonsccasesosesosescnessosessasesssessoseesecessaeecneeseuesssecsaseceateccseesasescusceaneqeasroseseneesenessasesses Prerequisites Wireless data Synchronization ccsccsosessssssssssssesecsesscsesssseesssessssesonsesoseesoseesececsasecsaressesssnceesessasessacesssessosecsaseccareesseesasessusesenesensersaseecnessaseesaeeeareseaters Synchronize organizer data over the wireless network About synchronization conflicts Manage email reconciliation conflicts Manage data synchronization conflicts ccssccsscocer cossesosesssssocsesceneecerestocesodeesssscsbeostnescosscsebecsensestbestonscsanestnseressectvescineseduessbuagensssthesdanescauesthuestenes nvsssnesesouschonsthasstbestensesate About backing upand restoring device data skeis ateuesededebiesebiesebioeebissobinsabisnotuoobdctersdeetiederieesbienshienbtpessbasasdieasisoorts Prerequisites Wireless data restoration Delete all device data Empty the deleted items folder on your computer from your device ssesssseessseesssesssseesssessuscesucesnsec
88. cate to your BlackBerry device Verify that the certificate synchronization tool of the BlackBerry Desktop Manager is installed on your computer If the certificate synchronization tool is not installed on your computer re install the BlackBerry Desktop Software For more information about installing the BlackBerry Desktop Software see the printed documentation that came with your BlackBerry device 238 Power and battery Turn off your device Depending on your theme the location or name for Turn Power Off might differ from the location or name in this procedure For more information about application locations and names see the printed documentation that came with your device e Ifyou have not set your BlackBerry device to turn on and turn off automatically at specific times hold the Power key e Ifyou have set your device to turn on and turn off automatically at specific times on the Home screen click Turn Power Off If you want the device to stay turned off until you press the Power key click Full Power Off If you want the device to turn on again at the specified time or for alarm or calendar reminders click Turn Off Set your device to turn on and turn off automatically In the device options click Auto On Off Set the Weekday field to Enabled Specify the times when the BlackBerry device should turn on and off on weekdays Set the Weekend field to Enabled Specify the times when the device should turn on and off on week
89. ce e Verify that two factor authentication is turned on You can turn off smart password entry to reduce the chance that someone might guess your BlackBerry device password or smart card password based on the smart password filter that your device applies to password fields 1 In the device options click Security Options 2 Click General Settings 3 Set the Smart Password Entry field to Disabled 4 Press the Menu key 5 Click Save To turn on smart password entry again set the Smart Password Entry field to Enabled In a blank password field press the Enter key The indicator for the new smart password filter appears beside the password field e Verify that the correct smart card driver and smart card reader driver are installed on your BlackBerry device e Verify that you have imported a certificate from your smart card that you can use for signing and verification For more information see the user guide supplement for the S MIME Support Package for BlackBerry devices e Verify that you have set a device password e Verify that two factor authentication is turned on e Verify that you have the smart card password You should have received this password when you received your smart card Use a certificate to authenticate your smart card If you use a certificate to authenticate your smart card the certificate authenticates your smart card whenever you use your smart card to unlock your BlackBerry device 1 In the devic
90. ciliation Press the Menu key Click Purge Deleted Items Click Yes aun Rk WN Synchronization troubleshooting Email messages are not reconciling over the wireless network Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that wireless email reconciliation is turned on e Reconcile email messages manually In a message list press the Menu key Click Reconcile Now am not receiving email messages from personal folders on my computer If your BlackBerry device is associated with a Microsoft Outlook email account you must use the synchronization tool of the BlackBerry Desktop Manager to reconcile email messages in personal folders See the BlackBerry Desktop Software Online Help for more information Email messages are not being deleted over the wireless network Try performing the following actions e Ifyou delete multiple email messages on your BlackBerry device highlight the email messages and press the Backspace Delete key If you delete multiple email messages using the Delete Prior menu item the email messages are not deleted during wireless email reconciliation e Inthe email reconciliation options verify that the Delete On field is set to Mailbox amp Handheld Organizer data is not synchronizing over the wireless network Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e
91. ck Bluetooth Press the Menu key Click Options Set the Allow outgoing calls field to Never or If Unlocked Press the Menu key Click Save Make your BlackBerry device discoverable on pwn In the device options click Bluetooth Press the Menu key Click Options Set the Discoverable field to Yes Press the Menu key Click Save Change the pairing name for your BlackBerry device ON Oe Oe Ne In the device options click Bluetooth Press the Menu key Click Options In the Device Name field type a name for your BlackBerry device Press the Menu key Click Save Turn off Bluetooth connection notification nk WN 6 To turn on Bluetooth connection notification again set the LED Connection Indicator field to Yes In the device options click Bluetooth Press the Menu key Click Options Set the LED Connection Indicator field to Off Press the Menu key Click Save 199 Turn off the prompt that appears when connecting or pairing In the device options click Bluetooth Click a Bluetooth enabled device Click Device Properties Set the Trusted field to Yes Press the Menu key 6 Click Save To turn on the prompt again set the Trusted field to No np WN Bluetooth technology troubleshooting cannot type a passkey on a Bluetooth enabled device If the Bluetooth enabled device that you are pairing with has no screen where you can type a passkey the passkey might already be define
92. ck Delete Delete multiple messages 1 Ina message list highlight a date field 2 Press the Menu key 3 Click Delete Prior Note Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation Create a link for a PIN You can create a link for a PIN in messages memos tasks or calendar entries If you click the link you can send a PIN message When typing text type pin and the PIN Mark a message as opened or unopened In a message list perform one of the following actions e Highlight a message Press the Menu key Click Mark Opened or Mark Unopened e Highlight a date field Press the Menu key Click Mark Prior Opened 69 View an address instead of a display name 1 Ina message click a contact 2 Click Show Address To view the display name again click a contact Click Show Name Search for text in a message attachment or web page To search for text in a presentation attachment verify that you are viewing the presentation in text view or in text and slide view 1 Ina message attachment or web page press the Menu key 2 Click Find 3 Type the text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next Sent messages Resend a message 1 Ina sent message press the Menu key 2 Perform one of the following actions e To change the message click Edit Chang
93. ckBerry device identifies more than one possible match to a voice command your device selects the best match and dials the phone number automatically Wn Set the matching sensitivity level for voice commands 1 In the device options click Voice Dialing 2 Perform one of the following actions e To increase matches set the Sensitivity field closer to Reject Less e To reduce the number of incorrect matches set the Sensitivity field closer to Reject More 3 Press the Menu key 4 Click Save Turn off voice prompts 1 In the voice dialing application wait for the sound 2 Say Turn prompts off Set playback options for voice dialing 1 In the device options click Voice Dialing 2 Perform any of the following actions e To turn off playback for phone numbers set the Digit Playback field to Disabled e To turn off playback for contacts set the Name Playback field to Disabled e To set how quickly playback for contacts occurs set the Name Playback Speed field e To set the playback volume for contacts set the Name Playback Volume field 3 Press the Menu key 4 Click Save Improve voice recognition of numbers 1 In the device options click Voice Dialing 2 Press the Menu key 3 Click Adapt Digits 23 4 Complete the instructions on the screen Voice mail Check your voice mail Verify that you have a voice mail access number Depending on your theme you might be able to check your voice mail from t
94. crypt files using a media card encryption key and your device password set the Encryption Mode field to Security Password amp Device 3 To encrypt media files on your media card set the Encrypt Media Files field to Yes 4 Press the Menu key 5 Click Save To turn off media card encryption set the Encryption Mode field to None Verify that media card support is turned on In the device options click Media Card Connect your BlackBerry device to your computer In the device options click Media Card Verify that the Auto Enable Mass Storage Mode When Connected field is set to No Press the Menu key Click Enable USB Mass Storage Mode nk WN 1 In the device options click Media Card 2 Perform one of the following actions e To turn on mass storage mode automatically when you connect your BlackBerry device to your computer set the Auto Enable Mass Storage Mode When Connected field to Yes e To turn on mass storage mode manually when you connect your device to your computer set the Auto Enable Mass Storage Mode When Connected field to No 3 Press the Menu key 4 Click Save In the device options click Media Card Set the Mass Storage Mode Support field to Off Press the Menu key Click Save RPwWN 1 In the device options click Media Card 2 Press the Menu key 3 Click Format Card Turn off media card support In the device options click Media Card Set the Media Card Support field to Off
95. d On your BlackBerry device in the Enter passkey for lt device name gt field try typing 0000 My list of paired Bluetooth enabled devices does not appear Try performing the following actions e Verify that Bluetooth technology is turned on e Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list cannot pair with a Bluetooth enabled device Try performing the following actions e Verify that your BlackBerry device is compatible with the Bluetooth enabled device See the documentation that came with the Bluetooth enabled device for more information e Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device In the device options click Bluetooth Click a Bluetooth enabled device Click Device Properties Set the Encryption field to Disabled Press the Menu key Click Save cannot share contacts with a paired Bluetooth enabled device Try performing the following actions e Verify that Bluetooth technology is turned on e Verify that your BlackBerry device is paired with the Bluetooth enabled device e Verify that in the Bluetooth options the Address Book Transfer field is set to Enabled 200 e Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile See the documentation that came with the Bluetooth enabled device for more information abou
96. device options click Advanced Options Click Host Routing Table Press the Menu key Click Register Now e Generate an encryption key e Verify that data service is turned on e Resend the message Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area e Ifyou created an email address or added an existing email address to your device using the email setup web site verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive use the email setup web site to send a service book to your device e Ifyou have not received a registration message from the wireless network register your device In the device options click Advanced Options Click Host Routing Table Press the Menu key Click Register Now e Verify that data service is turned on e Ifyou use email message filters verify that the options for email message filters are set correctly e Verify that email message forwarding is turned on and that you have selected all the email message folders including your inbox folder that you want to receive email messages from e If your device uses a software token to connect to a Wi Fi network or to log in to a VPN and you
97. dialng CHOU IS SHOOT IG seanna a ea ea tesoceesosdevds aca AN EEEa os E O ATE AS EEES ASNE iaesbseueioseasioaepseargdonecesseeseen statbieesitornsts Camera troubleshooting Message troubleshooting Typing troubleshooting Attachment troubleshooting sissi HAE E RR n EA a r a EHE Ha foo34javsigheangdesbgedensescqastedaceraeadeteses ale pionenincstnecette Synchronization troubleshooting Browser troubleshooting Application troubleshooting Media ere esti Obi Gp isc 2 4 lt s4sseszessscsessseeysensncevs keenean aain ri aE faust binsnthodbaed4uvetegs estedssentistabsacabacobassbtasesti as bovddecrstestatostetod ess esas E IE in ESEA Maps troubleshooting GPS technology troubleshooting Contact MUDIE S NOON arare ea aANT EG E ATEOA EAEE AAAA N O OEE EG Calendar troubleshooting Bluetooth technology troubleshooting Date and time troubleshooting Notification profile troubles hosting saensonrinainiieiiiiiinaiiticiiriinsistiiiiis ih ahaa NET bases EEEE ESCENA AATE ai Display troubleshooting Language troubleshooting Wireless network coverage trotbleshootinng 4 lt ssi cssaessaseesasevaicessscteri lt eotizecbiecenieesddeushdtoubdeasbioas 4casb4esstansddetsstusenseacbsndctesserde debit bieh h rE ERINE En iir 236 SOU UMM T oE DN SERCO 1o MEPA ISEE AA E IEAA A A SEEI ANAI OIEA T AA tapas ESTA sea GPO EOD 254 Dic iO Stic FE POMS 5 5 sseseczaccssscessedeaceecavencisvebscvsbicosscevs gecsdavsasioassaves TH iR EH EEN E R Na r Ra ria ES uted ea
98. e Custom Phone Tune field Display troubleshooting My device screen turns off When you do not use your BlackBerry device for a period of time the screen turns off to conserve battery power To turn on the screen click the trackball or press a key My display changed Depending on your theme display options such as your font and Home screen background might change when you switch themes Language troubleshooting Some characters do not appear correctly on my device The BlackBerry Enterprise Server or BlackBerry Internet Service that is associated with your BlackBerry device might not support the characters For more information contact your system administrator or your wireless service provider Wireless network coverage troubleshooting cannot connect to a wireless network Try performing the following actions e Verify that your SIM card is inserted in your BlackBerry device correctly e Verify that you have turned on the connection to the wireless network e Verify that you are connected to your wireless service provider s network If you switched wireless networks manually your device remains connected to that wireless network until you select your wireless service provider s network again e If your wireless service provider supports UMA verify that your connection preference is not set to UMA only cannot connect to a Wi Fi network Try performing the following actions e Verify that you have turned on the con
99. e attachment content is available for you to download to your BlackBerry device To download the content click the skipped content bar Click More A message or attachment is truncated Try performing the following actions e Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections e If More available appears at the end of the message or attachment press the Menu key Click More or More All A question mark appears on a slide A question mark appears on a slide if your BlackBerry device has not downloaded the slide To view the slide highlight the slide Click the trackball Click Retrieve Synchronization About synchronization The wireless data synchronization feature is designed to synchronize organizer data contacts calendar entries tasks and memos between your BlackBerry device and the email application on your computer over the wireless network The wireless email reconciliation feature is designed to reconcile email messages between your device and the email application on your computer over the wireless network When you file or delete email messages on your device these email messages should be filed or deleted in your email application Likewise any changes that you make to email messages in the email application on your computer should be reflected on your device If wireless data synchronization or wireless email reconciliation is not available on your device or you
100. e details for a contact in the mailing list click a contact Click View Member Delete a mailing list 1 2 3 In the address book highlight a mailing list Press the Menu key Click Delete Group Caller ID Add a caller ID picture for a contact O o N O U e WN In the address book highlight a contact Press the Menu key Click Add Picture Highlight a picture Press the Menu key Click Select Center the picture in the box Click the trackball Click Crop and Save Change the caller ID picture for a contact 168 O o NOUA we N When changing a contact highlight the caller ID picture Press the Menu key Click Add Picture Highlight a picture Press the Menu key Click Select Center the picture in the box Press the Menu key Click Save Delete the caller ID picture for a contact In the address book highlight a contact Press the Menu key Click Edit Click the caller ID picture Click Delete Picture Click the trackball Click Save N O Ur E Go N Categories About categories You can create categories to group your contacts tasks and memos You can also narrow the contacts tasks and memos that appear based on categories Category names are not case sensitive More than one category can apply to a contact task or memo If you use IBM Lotus Notes you can apply more than one category to a task on your BlackBerry device but only one category synchronizes with the
101. e number including the country code and area code for your contact e Ifyou are not receiving calls verify that call blocking and call forwarding are turned off If your SIM card supports more than one phone number but you have only one phone number verify that the phone number is set as the primary number My phone number appears as Unknown in the phone Try changing the phone number on your SIM card to change how your phone number appears in the phone In the device options click Advanced Options Click SIM Card Press the Menu key Click Edit SIM Phone Number Type your phone number Click the trackball Note If you change the phone number on your SIM card you do not change the phone number that your BlackBerry device uses to make and receive calls cannot make calls using a voice command Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Ifyou are using a Bluetooth enabled device such as a handsfree car kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device e If your keyboard is locked unlock your keyboard e Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options Certain languages might not be supported My device does not recognize names or numbers in
102. e often identifies incorrect matches set the matching sensitivity level to reject more e Adapt digit dialing to improve voice recognition of numbers Camera Zoom in to or out from a subject In the camera perform one of the following actions e To zoom in roll the trackball up e To zoom out roll the trackball down Take a picture By default when you take a picture the camera saves the picture to the BlackBerry device memory 1 In the camera click the trackball 2 Perform one of the following actions e To take another picture click the camera icon e To delete the picture click the trash can icon e To set the picture as a caller ID picture or Home screen background click the crop icon e To forward the picture click the envelope icon e To rename and save the picture click the folder icon Change the flash mode for a picture In the camera press the Space key The flash mode indicator in the lower right corner of the screen displays the current flash mode Change the size of the viewfinder for a picture In the camera press the Symbol key View the number of remaining pictures In the camera if the viewfinder is not occupying the full screen the approximate number of pictures that you can save appears in the lower left corner of the screen 45 Camera options Change the default flash mode In the camera press the Menu key Click Options Change the Default Flash Setting field Press the Menu key
103. e options click Security Options 2 Click General Settings 3 Set the Authentication Certificate field 4 Press the Menu key 5 Click Save To stop using a certificate to authenticate your smart card set the Authentication Certificate field to None VPN settings About VPN profiles AVPN profile contains the information that you require to log in to a VPN If your organization uses a VPN to control access to its network you might be able to log in to the VPN and access your organization s network using a Wi Fi network Depending on your organization you might have more than one VPN profile on your device For more information about VPN profiles contact your system administrator Prerequisites Logging in to a VPN e Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your system administrator e Verify that the Wi Fi network that your device is connected to supports connections to a VPN For more information contact your system administrator e Ifyou use a software token to log in to a VPN verify that the software token is on your device and that the software token information that appears in the VPN profile is correct Log in toa VPN 1 In the device options click Security Options Click VPN Select the Enable VPN check box Click Log in WN Change the user name and password for a VPN profile 1
104. e the message Click the trackball Click Send e To change the recipients click Edit Highlight a contact Press the Menu key Click Change Address Click a new contact Click the trackball Click Send e To resend the message without changing it click Resend Stop a message from sending Verify that you are not in a wireless coverage area and your BlackBerry device is not connected to the wireless network A clock icon should appear beside the message 1 In a message list highlight the message 2 Press the Menu key 3 Click Delete Hide sent messages In a message list press the Menu key Click Options Click General Options Set the Hide Sent Messages field to Yes BWN 70 5 Press the Menu key 6 Click Save Note If you set your device to hide sent messages sent messages continue to appear in the history of SMS text messages Message list options View more of the subject line for messages In a message list press the Menu key Click Options Click General Options Perform any of the following actions e Set the Display Message Header On field to 2 lines e Set the Display Time and Display Name fields to No RPWN 5 Press the Menu key 6 Click Save Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list the phone the address book the calendar the task list the memo list or the password keeper 1
105. ect the Available Offline check box If you visit the web page offline the browser displays the information that was current the last time that you viewed the web page online Change a bookmark On a web page press the Menu key Click Bookmarks Highlight a bookmark Press the Menu key Click Edit Bookmark Change the bookmark Press the Menu key Click Accept 20 CSOT Re ON Forward a bookmark 1 In the bookmark list highlight a bookmark 2 Press the Menu key 3 Click Send Bookmark 4 Click a message type To return to the browser after you send the message press the Escape key Delete a bookmark On a web page press the Menu key Click Bookmarks Highlight a bookmark Press the Menu key Click Delete Bookmark nk WN Add a bookmark folder Ona web page press the Menu key Click Bookmarks Press the Menu key Click Add Subfolder BPWN File a bookmark Ona web page press the Menu key Click Bookmarks Highlight a bookmark Press the Menu key Click Move Bookmark Roll the trackball to the new location Click the trackball NOU BWN Expand a folder 1 Click a folder with a plus sign beside it 2 If necessary click Expand 1 Click a folder with a minus sign beside it 2 If necessary click Collapse Rename a bookmark folde You can only rename folders that you created 1 Highlight a folder 2 Press the Menu key 3 Click Rename Folder ICICLE VOC Y
106. ed messages If wireless email reconciliation is turned on and in the message options the Delete On field is set to Mailbox amp Handheld email messages that you delete in the email application on your computer are also deleted from your device Try performing the following actions e Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections e If More available appears at the end of the message or attachment press the Menu key Click More or More All cannot use a shortcut to view one type of message in a message list If you switch BlackBerry devices and you restore device data from your previous device to your current device the message list shortcuts for your previous device replace the message list shortcuts for your current device To view the shortcuts for viewing one type of message in a message list view your list of saved searches 75 76 SMS text messages SMS text message basics About SMS text messages With an SMS phone number you can send and receive SMS text messages An SMS phone number is a phone number that your wireless service provider sets up for SMS text messaging If you have more than one phone number associated with your BlackBerry device your device sends SMS text messages using the first phone number that appears in the drop down list at the top of the phone screen You can send SMS text messages to contacts who have SMS phone numbers You ca
107. ed as a tif file 1 Ina multi page tif file attachment press the Menu key 2 Click Table of Contents To move to a specific page click a page Switch pages in a multi page tif file attachment 1 Ina multi page tif file attachment press the Menu key 2 Click Next Page or Prev Page Enhance a section of a picture In an attachment press the Menu key Click Zoom Roll the trackball up to zoom in to the attachment Press the Menu key nk WN Click Enhance Presentation attachments Switch presentation views 1 Ina presentation press the Menu key 2 Perform one of the following actions e To view text only click View Text e To view text and slides click View Both e To view the presentation in its original format click View Slides Switch slides 1 Ina presentation press the Menu key 18 2 Click Next Slide or Prev Slide Rotate a slide 1 When viewing a presentation in slide view click a slide 2 Click Rotate Zoom in to or out from a slide 1 When viewing a presentation in slide view click a slide 2 Click Zoom 3 Roll the trackball up or down To zoom back to the original slide size press the Menu key Click Zoom 1 1 Save a slide When viewing a presentation in slide view click a slide Click Save Image Type a name for the file Click Save BPWN vCard contact attachments About vCard contact attachments vCard contact attachments vcf files contain informati
108. ed notification profile is set to notify you using the LED Amber The battery power level for your device is low Turn off Bluetooth connection notification In the device options click Bluetooth Press the Menu key Click Options Set the LED Connection Indicator field to Off Press the Menu key 6 Click Save To turn on Bluetooth connection notification again set the LED Connection Indicator field to Yes np WN Turn on wireless coverage notification In the device options click Screen Keyboard Set the LED Coverage Indicator field to On Press the Menu key 4 Click Save When your BlackBerry device is connected to the wireless network the LED light flashes green To turn off wireless coverage notification again set the LED Coverage Indicator field to Off Wn Custom notification About custom notification You can create notification profile exceptions to receive different notification for incoming messages and calls from specific contacts For example you can create a notification profile exception that uses the Loud profile for incoming messages and calls from a specific contact regardless of your active notification profile Your BlackBerry device applies notification profile exceptions in the order in which they appear in the notification profile exception list If you create multiple notification profile exceptions that include the same contact place the notification profile exception that you want you
109. edia card encryption key and you are trying to open an encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file insert the media card into the BlackBerry device that you used to encrypt the file In the media card options set the Encryption Mode field to None or Security Password My device does not recognize my media card Disconnect your BlackBerry device from your computer Turn off mass storage mode support Format the media card My device is not using the correct ring tone or Home screen background If you are using a ring tone or Home screen background picture that you encrypted on your media card using your BlackBerry device password and you reset your device unlock your device Maps troubleshooting Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry device loads a new map or when your device is not connected to the wireless network If diagonal lines appear for a long period of time verify that your device is connected to the wireless network GPS technology troubleshooting cannot use GPS technology Try performing the following actions e Ifyou are outdoors move away from buildings and expose your device to open sky e Ifyou are indoors move close to a window e Ifyou have paired your device with a Bluetooth enabled GPS receiver verify that the Bluetooth enabled GPS receiver is turned on e Ifyou are using GPS
110. eed to the next step 5 Perform one of the following actions e To add a custom message to your invitation type a message Click OK Click OK e To use the default invitation message click OK Click OK Note If you invite a contact using a PIN and the contact is in your address book the contact s display name appears instead of the PIN If you turn on invitation passwords a question and password screen appear each time you invite a contact 1 In BlackBerry Messenger on the contact list screen press the Menu key 2 Click Options 3 Set the Ask Password Question When Adding Contacts field to Yes 4 Press the Menu key 5 Click Save Note To turn off invitation passwords again set the Ask Password Question When Adding Contacts field to No 1 In BlackBerry Messenger in the Requests group highlight an invitation 2 Click the trackball 3 Click one of the following menu items e Accept Note e Decline e Remove If you select Remove the sender of the invitation does not receive confirmation that your address is a correct address If you turn off invitation forwarding contacts you invite can only accept invitations from the original email address or PIN that you sent the invitation to If those contacts try to accept the invitation from a different email address or PIN their acceptance is rejected 1 2 3 4 5 Note In BlackBerry Messenger on the contact list screen press the Menu key Click Opt
111. eld to Yes Press the Menu key Click Save If you set your device to hide sent messages sent messages continue to appear in the history of SMS text messages In the device options click MMS In the Message Filtering section select the Reject Anonymous Messages check box or the Reject Advertisements check box Press the Menu key Click Save If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server you might not be able to block PIN messages from contacts in your organization For more information contact your system administrator nk WN In the device options click Security Options Click Firewall Select the check box beside one or more message types Press the Menu key Click Save Note Blocked messages might contribute to your wireless service plan data usage You can prevent messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or using email message filters TT In the device options click Security Options Click Firewall Highlight a message type Press the Menu key Click Reset Count or Reset All Counts nk wWN Message shortcuts In a message e To reply to a message press R e To reply to all press L e To forward a message press F e To file a highlighted email message press I e To view the email address of a contact in a message highlight the contact Press Q To view the dis
112. eless network based on the order in which the wireless networks appear in your preferred wireless network list If no wireless network on the list is available your device is designed to connect to another available wireless network automatically Note Extra fees usually apply when you roam Contact your wireless service provider for more information about roaming fees Add a wireless network to the preferred wireless network list Verify that your wireless service plan includes this service 1 In the device options click Mobile Network 2 Press the Menu key 3 Click My Preferred Network List 4 Press the Menu key 228 7 8 Click Add Network 6 Perform one of the following actions e Toscan for a wireless network to add click Select From Available Networks Click a wireless network Click Select Network e Toscan fora wireless network that is already known to your BlackBerry device click Select From Known Networks Click a wireless network Click Select Network e To add a wireless network click Manual Entry Set the priority for the wireless network Type the MCC and MNC Press the Menu key Click Save Change the order of preferred wireless networks Verify that your wireless service plan includes this service 2 Con on kw nN In the device options click Mobile Network Press the Menu key Click My Preferred Network List Highlight a wireless network Press the Menu key Click Move Rol
113. ell and GroupWise are trademarks of Novell Inc PGP is a trademark of PGP Corporation vCard is a trademark of the Internet Mail Consortium Wi Fi Wi Fi Protected Access and WPA are trademarks of the Wi Fi Alliance All other brands product names company names trademarks and service marks are the properties of their respective owners The BlackBerry device and or associated software are protected by copyright international treaties and various patents including one or more of the following U S patents 6 278 442 6 271 605 6 219 694 6 075 470 6 073 318 D445 428 D433 460 D416 256 Other patents are registered or pending in various countries around the world Visit www rim com patents for a list of RIM as hereinafter defined patents This document is provided as is and Research In Motion Limited and its affiliated companies RIM assume no responsibility for any typographical technical or other inaccuracies in this document In order to protect RIM proprietary and confidential information and or trade secrets this document may describe some aspects of RIM technology in generalized terms RIM reserves the right to periodically change information that is contained in this document however RIM makes no commitment to provide any such changes updates enhancements or other additions to this document to you in a timely manner or at all RIM MAKES NO REPRESENTATIONS WARRANTIES CONDITIONS OR COVENANTS EITHER EXPRESS OR IMPLIED INCLUDI
114. email setup web site verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive use the email setup web site to send a service book to your device If you have not received a registration message from the wireless network register your device In the device options click Advanced Options Click Host Routing Table Press the Menu key Click Register Now Generate an encryption key Verify that data service is turned on Resend the message Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area If you created an email address or added an existing email address to your device using the email setup web site verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive use the email setup web site to send a service book to your device Ifyou have not received a registration message from the wireless network register your device In the device options click Advanced Options Click Host Routing Table Press the Menu key Click Register Now Verify that data service is turned
115. ends Press the Menu key Click Save Nouns WN Check the battery power level In the device options click Status Check the battery power level using a voice command 1 In the voice dialing application wait for the sound 2 Say Check battery Reset the device Remove and reinsert the battery Extend battery life e Set the BlackBerry device to turn on and turn off automatically e Turn off the connection to a wireless network when you are not in a coverage area for that wireless network 239 Delete the original message when you send a reply Lower the brightness of the backlighting Turn off the flash in the camera Send a message to multiple contacts using Add To Add Cc or Add Bcc Charge your device regularly SIM card About the SIM card phone book Use the SIM card phone book to access contacts that you have added to your SIM card The SIM card phone book is different from the address book on your BlackBerry device If you switch SIM cards the contacts in the SIM card phone book change You can add ADN entries to your SIM card phone book You can also search for ADN or SDN entries ADN entries appear in plain text and SDN entries appear in bold Load the SIM card phone book RPwWN Add In the address book press the Menu key Click SIM Phone Book Wait for the SIM card phone book to load Press the Escape key a contact to your SIM card Verify that your wireless service provider has
116. er hold the Shift key and roll the trackball left or right To cancel a text selection press the Escape key To cut highlighted text when typing press the Shift key and the Backspace Delete key To copy highlighted text when typing press the Alt key and click the trackball To paste highlighted text when typing press the Shift key and click the trackball Typing troubleshooting cannot check spelling You can only check spelling in English French German Italian and Spanish You can only check the spelling of text that you type 10 Search About search In a message list you can search for messages using specific criteria that you can save for future use You can also search for messages by contact or subject You can use the search application to search for messages contacts calendar entries and tasks on your BlackBerry device You can also manage contacts calendar entries and tasks from the search results list Search for messages You can save your search criteria so that you can repeat your search at another time In a message list press the Menu key Click Search Set the search criteria Click the trackball Perform one of the following actions e To save the search criteria click Save Add a title Click the trackball Click Save e To search the message list without saving your search criteria click Search e To search the message list using the criteria from your last search click Last Click the trackb
117. er options Clear a browser cache In the browser press the Menu key Click Options Click Cache Operations Beside a cache type click Clear BPWN Clear browser history 1 In the browser press the Menu key 2 Click Options 3 Click Cache Operations 4 Click Clear History Turn on JavaScript support Verify that your BlackBerry device is associated with an email account that uses BlackBerry Enterprise Server version 4 0 or later 1 In the browser press the Menu key 2 Click Options 136 Click Browser Configuration Select the Support JavaScript check box Press the Menu key an ew Click Save Options You can view web pages in Mobile view or Desktop view Desktop view displays web pages in a wide screen format that is similar to the format in which web pages appear in a browser on a computer 1 In the browser press the Menu key Click Options Click General Properties Set the Default View field Press the Menu key Au swWN Click Save Options Verify that your BlackBerry device is associated with an email account that uses BlackBerry Enterprise Server version 4 0 or later In the browser press the Menu key Click Options Click General Properties Set the Repeat Animations field Press the Menu key Or Ol Ne Click Save Options In the browser press the Menu key Click Options Click Browser Configuration Set the Content Mode field Press the Menu key ONO ON Click S
118. er version of the BlackBerry Enterprise Server see the BlackBerry Desktop Software Online Help for more information 1 In the device options click Security Options Click General Settings Click a service Click Regenerate Encryption Key WN About content compression Content compression is designed to reduce the size of your BlackBerry device data while maintaining the integrity of that data When content compression is turned on your device compresses all device data including messages contacts calendar entries tasks and memos You should keep content compression turned on If content compression and content protection are turned on your device compresses device data before encrypting it Password keeper J 2h Annee rel About the password k Use the password keeper to store all your passwords in one place The password keeper is designed to protect your passwords with a password keeper password When you type this password the password keeper decrypts your passwords You can also use the password keeper to generate random passwords that contain numbers letters and symbols Add a password to the password keepe In the password keeper press the Menu key Click New Type the password information Click the trackball BWN 5 Click Save Generate a random password NOU WN In the password keeper press the Menu key Click New Click the trackball Click Random Password Type the password
119. erry device alarm you can set the alarm to sound at the same time everyday or only on weekdays You can also set a snooze time for the alarm and adjust the alarm volume If you turn off your device by pressing the Power button or by clicking Turn Power Off and selecting Turn Off the alarm is designed to sound at the correct time even if the device is turned off Turn on the alarm 1 In the alarm change the Daily Alarm field to On or Weekdays Only 2 Change the alarm options A bell indicator appears beside the date in the device status section of the screen Silence the alarm e If snooze is not turned on press any key e If snooze is turned on click Snooze 194 Calculator Use the calculator e To press a key in the calculator press the corresponding key on the BlackBerry device keyboard Convert a measurement 1 Inthe calculator type a number 2 Click the trackball 3 Perform one of the following actions e To convert the number from imperial to metric click To Metric e To convert the number from metric to imperial click From Metric 4 Click a conversion type 195 196 Bluetooth technology Bluetooth technology basics About Bluetooth technology Bluetooth technology is designed to enable you to establish a wireless connection between your BlackBerry device and a Bluetooth enabled device such as a handsfree car kit or wireless stereo headset After you pair your BlackBerry device with a Bluet
120. ert a period press the Space key twice The next letter is capitalized To capitalize a letter hold the letter key until the capitalized letter appears To type the alternate character on a key press the Alt key and the character key To type an accented or special character hold the letter key and roll the trackball to the left or right For example to type hold U and roll the trackball to the left until appears Release the letter key when the accented or special character appears To type a number in a number field press a number key You do not need to press the Alt key To type a number in a text field hold the Alt key and press the number key To turn on NUM lock press the Alt key and the Left Shift key To turn off NUM lock press the Shift key To turn on CAP lock press the Alt key and the Right Shift key To turn off CAP lock press the Shift key To switch typing input languages in the device options on the Language screen verify that the Use Input Language Shortcut field is set to Yes Hold the Alt key and press the Enter key Continue to hold the Alt key and highlight a language Release the Alt key Insert symbols To insert an at sign or a period in an email address field press the Space key To type a symbol press the Symbol key Type the letter that appears below the symbol Work with text To highlight a line of text press the Shift key and roll the trackball To highlight text character by charact
121. et button again For more information about using the headset see the documentation that came with your headset Pictures View a picture 1 Inthe media application click Pictures 2 Click a category 3 Click a picture Add a picture folder In the media application click Pictures Click My Pictures Press the Menu key Click New Folder Type a name for the folder Click Save OO RON S Save a picture Save picture files such as jpeg png gif or bmp files to the BlackBerry device memory or a media card 1 Open a picture attachment or highlight a picture on a web page 2 Press the Menu key 3 Click Save Image 4 Click Save Sort pictures In the media application click Pictures Click My Pictures Press the Menu key Click Options Change the Sort By field Press the Menu key Click Save SO Ol e w Ne Rename a picture or picture folder You can only rename pictures or picture folders that you added 1 Inthe media application click Pictures Click My Pictures Highlight a picture or picture folder Press the Menu key Click Rename Type a name for the picture or picture folder Click Save sou fs WN Delete a picture or picture folder You can only delete pictures or picture folders that you added In the media application click Pictures Click My Pictures Highlight a picture or picture folder Press the Menu key Click Delete nf wWnN Move a picture You can only
122. et the Phone List View field to Name e To sort phone numbers or contacts by recency of use set the Phone List View field to Most Recent BPWN 5 Press the Menu key 6 Click Save To sort phone numbers or contacts by call logs again set the Phone List View field to Call Log Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list the phone the address book the calendar the task list the memo list or the password keeper 1 In an application press the Menu key Click Options or General Options Set the Confirm Delete field to No Press the Menu key Click Save OF ws Stop ending calls when you insert your device in the holster In the phone press the Menu key Click Options Click General Options Set the Auto End Calls field to Never Press the Menu key Click Save on pwn Stop answering calls when you remove your device from the holster In the phone press the Menu key Click Options Click General Options Set the Auto Answer Calls field to Never Press the Menu key nsf wWnN 36 oO Ff YN Click Save In the phone press the Menu key Click Status Click Last Call or Total Calls Click Clear Timer Press the Menu key Click Save In telecoil mode the magnetic signal of the BlackBerry device is modified to an appropriate level and frequency response to be picked up by hearing aids that a
123. etwork If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area If you created an email address or added an existing email address to your device using the email setup web site verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive use the email setup web site to send a service book to your device If you have not received a registration message from the wireless network register your device In the device options click Advanced Options Click Host Routing Table Press the Menu key Click Register Now Verify that data service is turned on If you use email message filters verify that the options for email message filters are set correctly Verify that email message forwarding is turned on and that you have selected all the email message folders including your inbox folder that you want to receive email messages from If your device uses a software token to connect to a Wi Fi network or to log in to a VPN and you reset your device connect to the Wi Fi network or log in to the VPN again Verify that your device is not blocking messages For more information contact your system administrator If your BlackBerry device memory is full your device deletes the oldest messages from a message list Your device does not delete sav
124. eusecenseconsecsssecnseesnsessusesnsessusecsnscesneseaneesnsessueessuesenneseaseeeeteesaees 123 Synchronization troublesho tihng seinri aranne ENER rE EEE EREE HEA EEE ERN 124 Browser os cona n a E O T E O T E A O ON O TO rece nce nye rar eer TE 127 Browser DASICS coisir sapsesepansspecnsvectoguc cenusansossessesozosssostaectMoustsstdsseugGsssah onc tals eessn digs ETNEK NESEN SENES N AKEE E A ESEN KA SEE ORNA ODE ENE ESKEA SEARE PEAK NN SANAE ea ASN eia ieseana 127 Links pict res and Webpage dddreS5SES c s ssscstscsseecastandnseestscdeecensbinasbicosdatasctebdztenseisbiedsbiessb4zayteny 4usansaasededs irei iSt eea ieaie niir istori nies hirrio 129 Web page requests Bookmarks WED E To FEE AE AEE EE E OTEO ENEN OOE NE NEA TEA Browser OPEIOMS lt scccessecaseesedseteees4veictecszscesscor oteb40 cebsedsisecedssdzizteriz tots r rH EEA rE EE E R EEEE RE ERE G HER BOWS ET SECUI hecne ETEA S it EEEE NEOPETS ECET E ETENA AEAEE OAE ANE ENOTE ETEN Browser push Browser shortcuts Browser EFOU b lESHOOEIA Gs sn ssscisecciiscetazeasseveiceczssccesosotdtvoticnntavssd riseire rir ahr ESHE HS EEEN ERISHI arriet Eei HNE IEEE TER EE EHETE Pi EAEE Et EE a R HIS HEI 143 Applications Add an application VIEW properties TOF AMA PN CATION varesise annaa AT ERARA A EEA E E TAEAE T E IAA ES 145 Delete a third party application Receive a device password prompt before you add an application View the size of an application database
125. evious date press P e To move to the next unopened item press U e To move to the next related message press J e To move to the previous related message press K Message troubleshooting cannot send SMS text messages Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area your device should send the messages when you return to a wireless coverage area e Verify that your wireless service plan includes this service e Verify that fixed dialing is turned off am not receiving SMS text messages Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area e Verify that your wireless service plan includes this service e Verify that your SIM card has enough available memory to store received SMS text messages Some messages no longer appear on my device If your BlackBerry device memory is full your device deletes the oldest messages from a message list Your device does not delete saved messages If wireless email reconciliation is turned on and in the message options the Delete On field is set to Mailbox amp Handheld email messages that you delete in the email application on your computer are also deleted from your device A message or attachment
126. for contacts set the Name Playback field to Disabled e To set how quickly playback for contacts occurs set the Name Playback Speed field e To set the playback volume for contacts set the Name Playback Volume field 3 Press the Menu key 4 Click Save Improve voice recognition of numbers In the device options click Voice Dialing Press the Menu key Click Adapt Digits Complete the instructions on the screen BWN Voice dialing troubleshooting cannot make calls using a voice command Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Ifyou are using a Bluetooth enabled device such as a handsfree car kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device e If your keyboard is locked unlock your keyboard e Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options Certain languages might not be supported My device does not recognize names or numbers in voice commands Try performing the following actions e Say the first name and the last name of your contact e Use standard pronunciation rules when you say a voice command e If your BlackBerry device does not often identify matches set the matching sensitivity level to reject less e If your devic
127. formation Bluetooth technology troubleshooting I cannot type a passkey on a Bluetooth enabled device If the Bluetooth enabled device that you are pairing with has no screen where you can type a passkey the passkey might already be defined On your BlackBerry device in the Enter passkey for lt device name gt field try typing 0000 My list of paired Bluetooth enabled devices does not appear Try performing the following actions e Verify that Bluetooth technology is turned on e Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list 274 cannot pair with a Bluetooth enabled device Try performing the following actions e Verify that your BlackBerry device is compatible with the Bluetooth enabled device See the documentation that came with the Bluetooth enabled device for more information e Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device In the device options click Bluetooth Click a Bluetooth enabled device Click Device Properties Set the Encryption field to Disabled Press the Menu key Click Save cannot share contacts with a paired Bluetooth enabled device Try performing the following actions e Verify that Bluetooth technology is turned on e Verify that your BlackBerry device is paired with the Bluetooth enabled device e Verify that in the Bluetooth options the Address Book Transfer field is se
128. g a phone number or password perform one of the following actions e To type the first letter on a key press the letter key once e To type the second letter on a key press the letter key twice You can only switch typing input methods if the typing input language for your BlackBerry device is Arabic or Russian 1 In the device options click Language 2 Perform one of the following actions e To use the multi tap input method set the Input Language field to lt Language gt Multitap e To use the SureType input method set the Input Language field to lt Language gt 3 Press the Menu key 4 Click Save Verify that your BlackBerry Device Software supports multiple languages For more information contact your system administrator or wireless service provider 1 In the device options click Language 2 Set the Input Language field 3 Press the Menu key 4 Click Save Spelling checker Check spelling You can check the spelling in messages memos tasks or calendar entries that you create 1 2 3 In a message memo task or appointment press the Menu key Click Check Spelling Perform any of the following actions e To accept the suggested spelling click the highlighted word e To ignore the suggested spelling press the Escape key e To ignore all instances of the suggested spelling press the Menu key Click Ignore All e To add the word to the custom dictionary press the Menu key Click Add To Dictionar
129. he Call Waiting Enabled field to No Se es Call forwarding Depending on your wireless service provider one or more call forwarding phone numbers might already be available on your SIM card You might not be able to change or delete these phone numbers or add new ones If you have more than one phone number associated with your BlackBerry device you can only change call forwarding options for the active phone number For more information contact your wireless service provider e Verify that your wireless service plan includes this service e Verify that your wireless service provider has set up your SIM card for this service Verify that you have one or more call forwarding phone numbers In the phone press the Menu key Click Options Click Call Forwarding Click a call type Click Do Not Forward or the current call forwarding phone number Click a call forwarding phone number SOO SB WN Press the Menu key 8 Click Save To stop forwarding calls set the call forwarding phone number to Do Not Forward Add a call forwarding phone number In the phone press the Menu key Click Options Click Call Forwarding Press the Menu key Click New Number Type a phone number Press the Enter key Press the Menu key Click Close IO SOON Oo amp GN Change a call forwarding phone number You can only change call forwarding phone numbers that you have added In the phone press the Menu key Click Options
130. he Home screen 1 In the phone press the Menu key 2 Click Call Voice Mail Change the voice mail access number If a voice mail access number is not already set on your BlackBerry device you can type the access number for a different voice mail system If you have more than one phone number associated with your device you can only set the voice mail access number for the active phone number 1 In the phone press the Menu key Click Options Click Voice Mail Type a voice mail access number and a password Press the Menu key Click Save Aun PWN Speed dial Make a call using speed dial You can make a call using speed dial in the phone on the Home screen in a message list or in an open message Hold the key that you have assigned to the contact or phone number Assign a speed dial number to a key In the phone press the Menu key Click View Speed Dial List Click an unassigned key Click New Speed Dial Click a contact np WN 24 Change the contact assigned to a speed dial key In the phone press the Menu key Click View Speed Dial List Click a contact or phone number BPWN Perform one of the following actions e To change the contact that is assigned to a speed dial key click Edit Click a new contact e To assign the contact to a different speed dial key click Move Roll the trackball to move the contact to the new speed dial key Click the trackball e To delete the contact from the
131. he application list might change to indicate that new information is available The web application might also push updated information to your browser cache without notifying you If information is pushed to your browser cache the information is available on your device even when your device is not connected to the wireless network Your device supports different types of browser push messages Service loading messages and service indication messages include updated information Other browser push messages include messages that appear in your browser cache 1 In the device options click Advanced Options 2 Click Browser Push 3 Perform one of the following actions e To accept all browser push messages select the Enable Push check box e To accept browser push messages through a BlackBerry Enterprise Server or BlackBerry Internet Service only select the Enable Push check box and clear the Enable WAP Push check box e To accept browser push messages through WAP gateways only select the Enable Push check box and clear the Enable MDS Push check box 4 Press the Menu key 5 Click Save Process MDS Set whether your BlackBerry device accepts browser push messages from the BlackBerry Enterprise Server or BlackBerry Internet Service MDS Hosts Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services or no BlackBerry Enterprise Servers or BlackBerry Internet Services
132. he flash dims to conserve battery power In cold temperatures when the battery power level drops below 20 percent the flash might turn off Some pictures that I take are blurry In low lighting conditions the camera might compensate for the lack of exposure by using a slower shutter speed If you move the camera before the shutter clicks the picture might be blurry If the camera is using a slower shutter speed and the viewfinder is not occupying the full screen an exclamation point indicator appears at the bottom of the screen Message troubleshooting cannot send messages Try performing the following actions N op N e Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area your device should send the messages when you return to a wireless coverage area e Ifthe menu item for sending a message does not appear verify that you have added an email address or PIN for your contact e Ifyou created an email address or added an existing email address to your device using the email setup web site verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive use the email setup web site to send a service book to your device e Ifyou have not received a registration message from the wireless network register your device In the
133. his feature For more information contact your wireless service provider or system administrator 1 In the calendar press the Menu key Click New Type the meeting information If the meeting recurs change the Recurrence field Click the trackball Click Invite Attendee Click a contact To add another contact to your meeting repeat steps 5 through 7 Click the trackball wan oaubkwWwhn 10 Click Save Note If your device is associated with more than one email address in the Send Meeting Request Using field you can change the email address that you want to use to send the meeting invitation Respond to a meeting invitation 1 Ina meeting invitation press the Menu key 2 Click one of the following menu items e Accept or Accept with Comments e Tentative or Tentative with Comments e Decline or Decline with Comments Note If you delete a meeting invitation from a message list before you accept or decline it the meeting is deleted from the email application on your computer Change the list of participants for a meeting 1 In a meeting in the Accepted or Declined field click a contact 2 Click one of the following menu items e Invite Attendee e Change Attendee e Remove Attendee Send an email message to all meeting participants Verify that you are the meeting organizer 1 In a meeting meeting invitation or meeting response click the trackball 2 Click Email All Attendees Contact a meeting partic
134. hted word e To ignore the suggested spelling press the Escape key e To ignore all instances of the suggested spelling press the Menu key Click Ignore All e To add the word to the custom dictionary press the Menu key Click Add To Dictionary e To stop checking the spelling press the Menu key Click Cancel Spell Check Save a draft of a message 1 When composing a message click the trackball 2 Click Save Draft Blind carbon copy a contact 1 When composing a message press the Menu key 2 Click Add Bcc Attach a contact toa message 1 When composing a message press the Menu key 2 Click Attach Address 3 Click a contact Set the importance level for a message When composing a message press the Menu key Click Options Set the Importance field Press the Menu key Click Save uk WN Set a high importance level for received PIN messages In a message list press the Menu key Click Options Click General Options Set the Make PIN Messages Level 1 field to Yes Press the Menu key Click Save Or Un Pe Oe 68 Save a message 1 In a message press the Menu key 2 Click Save Reply to a message 1 In a message click the trackball 2 Click Reply or Reply to All Forward a message 1 In a message press the Menu key 2 Perform one of the following actions e Click Forward e Click Forward As Click a message type Delete a message 1 Ina message click the trackball 2 Cli
135. ibute to your wireless service plan data usage You can prevent messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or using email message filters np WN In the device options click Security Options Click Firewall Highlight a message type Press the Menu key Click Reset Count or Reset All Counts Message shortcuts In a message To reply to a message press R To reply to all press L To forward a message press F To file a highlighted email message press I To view the email address of a contact in a message highlight the contact Press Q To view the display name press Q In a message list To open a highlighted message press the Enter key To compose a message from a message list press C To mark a message as opened or unopened press the Alt key and U To view received messages press the Alt key and I To view sent messages press the Alt key and O To view voice mail messages press the Alt key and V To view SMS text messages press the Alt key and S To view call logs press the Alt key and P To view all your messages press the Escape key Move around a message list e To move up a screen press the Shift key and the Space key e To move down a screen press the Space key e To move to the top of a message list press T e To move to the bottom of a message list press B e To move to the next date press N e To move to the pr
136. ick Email Filters 4 Select the check box beside an email message filter Change an email message filter In a message list press the Menu key Click Options Click Email Filters Highlight an email message filter Press the Menu key Click Edit Change the email message filter options Press the Menu key Click Save 0 00 Si O UT e Ww ON iS Change the order of email message filters In a message list press the Menu key Click Options Click Email Filters Highlight an email message filter Press the Menu key Click Move Roll the trackball to the new location Click the trackball Oor S O O ue SOR Forward email messages to your device when no filters apply Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your system administrator If you use the BlackBerry Internet Service see the BlackBerry Internet Service Online Help for more information 1 In a message list press the Menu key Click Options Click Email Filters Set the If no filters apply send email to handheld option to Yes Press the Menu key Click Save An PWN Delete an email message filter 1 Ina message list press the Menu key aun Rk WN Click Options Click Email Filters Highlight an email message filter Press the Menu key Click Delete Email message forwarding Forward messages from a s
137. ied first by placing that filter higher in the list Create an email message filter Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your system administrator If you use the BlackBerry Internet Service see the BlackBerry Internet Service Online Help for more information 1 In a message list press the Menu key Click Options Click Email Filters Press the Menu key Click New Type a name for the email message filter Set the email message filter options Press the Menu key Click Save oon ou sWhN Create an email message filter based on a contact or subject In a message list highlight an email message Press the Menu key Click Filter Sender or Filter Subject Type a name for the email message filter Set the email message filter options Press the Menu key Click Save NOU BP WN From Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages Separate multiple contacts or email addresses with a semicolon To specify that the email message filter should search for all contacts or email messages that contain specific text type the text and use an asterisk as a wildcard character to represent the rest of the contact or email address Sent To Specify one or more contacts or email addresses that the email me
138. in hexadecimal format Pre Shared Key Type the WPA Personal pass phrase for the Wi Fi network User name If necessary type the user name that you use to connect to the Wi Fi network User password If necessary type the user password that you use to connect to the Wi Fi network CA certificate Set the root certificate that your BlackBerry device should use to verify that it is connecting to the correct Wi Fi network Client certificate Set the authentication certificate that your device should use to connect to the Wi Fi network Inner link security If necessary set the security protocol that the Wi Fi network supports for its inner authentication method Use hard token Set whether you use a hardware token to connect to the Wi Fi network Token serial number If you use a software token to connect to the Wi Fi network set the token serial number Server subject for certificate validation If necessary type the server subject name your device should use to verify that it is connecting to the correct Wi Fi network Server SAN for certificate validation If necessary type the server subject alternative name your device should use to verify that it is connecting to the correct Wi Fi network IMSI If your SIM card has more than one IMSI set the IMSI that you use to connect to the Wi Fi network In the device options click Wi Fi Connections Highlight a Wi Fi profile Press the Menu key Click Move BWN
139. ing the email setup web site verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive use the email setup web site to send a service book to your device e Ifyou have not received a registration message from the wireless network register your device In the device options click Advanced Options Click Host Routing Table Press the Menu key Click Register Now e Generate an encryption key e Verify that data service is turned on e Resend the message Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area e Ifyou created an email address or added an existing email address to your device using the email setup web site verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive use the email setup web site to send a service book to your device e Ifyou have not received a registration message from the wireless network register your device In the device options click Advanced Options Click Host Routing Table Press the Menu key Click Register Now e Verify that data
140. ing your device with more than one email account Depending on your theme a separate message list might appear for SMS and MMS messages By default your BlackBerry device theme determines whether SMS text messages appear in the same message list as email messages 1 In a message list press the Menu key 2 Click Options 3 Click General Options 4 Perform one of the following actions e To use one message list for all messages set the SMS and Email Inboxes field to Combined e To separate SMS text messages from email messages set the SMS and Email Inboxes field to Separate 5 Press the Menu key 6 Click Save In a message list press the Menu key Click Options Click General Options Set the Display Message Count field to None np WN Press the Menu key 6 Click Save To view the number of unopened messages again set the Display Message Count field to Unread To view the new message indicator set the Display New Message Indicator field to Yes In the phone press the Menu key Click Options Click Call Logging 4 Select a call log type option To hide call logs in a message list select the None option Wn Message shortcuts In a message e To reply to a message press R e To reply to all press L e To forward a message press F e To file a highlighted email message press I e To view the email address of a contact in a message highlight the contact Press Q To view the display name press
141. ion Set how long the BlackBerry device waits before dialing an extension In the Extension Length field set the default length for extensions Press the Menu key Click Save COE OY U BO TTY support When you turn on TTY support and you connect your BlackBerry device to a TTY device you can make calls to and receive calls from TTY devices Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device e Verify that your wireless service provider supports this feature e Verify that your TTY device operates at 45 45 bits per second e Verify that you have inserted the TTY device connector into your BlackBerry device headset jack If your TTY device is designed for use with a 2 5 mm headset jack you must use an adapter accessory to connect your TTY device to your BlackBerry device To obtain an adapter accessory that Research In Motion has approved for use with your BlackBerry device model visit www shopblackberry com suppo Inthe phone press the Menu key Click Options Click TTY Set the TTY Mode field to Yes Press the Menu key Click Save indicator appears in the device status section of the screen dowanwna A To turn off TTY support set the TTY Mode field to No Multiple phone numbers About multiple phone numbers Your SIM card might support more than one phone number or your BlackBerry device might be associated with a phone number provided by you
142. ions Set the Allow Forwarding of Requests field to No Press the Menu key Click Save If you use a BlackBerry Enterprise Server for IBM Lotus Domino BlackBerry Enterprise Server for Novell GroupWise or the BlackBerry Internet Service when you send an invitation and the recipient accepts you might not be notified 1 In BlackBerry Messenger on the contact list screen highlight a contact 2 Press the Menu key 3 Click Delete Contact 1 In BlackBerry Messenger on the contact list screen highlight a contact Press the Menu key 3 Click Contact Info unk WN In BlackBerry Messenger on the contact list screen highlight a contact Press the Menu key Click Rename Contact Type a name Click OK 1 In BlackBerry Messenger on the contact list screen press the Menu key 2 Click Add Group 3 Type a name for the group 4 Click OK Move a contact to a group In BlackBerry Messenger on the contact list screen highlight a contact Press the Menu key Click Move Contact 4 Click a group Wn Note A contact can only be in one group at a time If you move a contact to a group the contact is moved out of the group it was in originally Rename a group In BlackBerry Messenger on the contact list screen highlight a group Press the Menu key Click Rename Group Type a name for the group Click OK nk WN Delete a group You must move your contacts out of a group
143. ions e To view a summary of the story click Show Description e To view the full story click Read Story To hide a description highlight a title Press the Menu key Click Hide Description If your BlackBerry device is associated with an email account that uses the BlackBerry Internet Service you can listen to web feed content that does not exceed 5 MB If your BlackBerry device is associated with an email account that uses the BlackBerry Enterprise Server you might not be able to listen to web feed content that exceeds 128 KB For more information contact your system administrator 1 In a web feed highlight a title 2 Press the Menu key 3 Click Get Audio In a web feed perform one of the following actions e Highlight a title Press the Menu key Click Mark Opened or Mark Unopened e Highlight a date field Press the Menu key Click Mark Prior Opened Ona web page press the Menu key Click Bookmarks Highlight a web feed Press the Menu key Click Edit Bookmark Change the web feed Press the Menu key Click Save 90 SN Gy Ol Od Ss File a web feed On a web page press the Menu key Click Bookmarks Highlight a web feed Press the Menu key Click Move Bookmark Roll the trackball to the new location Click the trackball Soo U E GN Delete a web feed On a web page press the Menu key Click Bookmarks Highlight a web feed Press the Menu key Click Delete Bookmark nk WN Brows
144. ipant Verify that you are the meeting organizer 1 In a meeting meeting invitation or meeting response highlight a contact 2 Press the Menu key 3 Click a message type or Call lt contact gt View your calendar when responding to a meeting 1 Ina meeting invitation press the Menu key 2 Click View Calendar To return to the meeting invitation press the Escape key 178 Calendar options Set the default calendar view In the calendar press the Menu key Click Options Set the Initial View field Press the Menu key Click Save nPWN Set the default reminder time for calendar entries In the calendar press the Menu key Click Options Set the Default Reminder field Press the Menu key Click Save nu pwWwNn Set the start and end time for days In the calendar press the Menu key Click Options Set the Start of Day and End of Day fields Press the Menu key Click Save nu oe WN Set a snooze time for reminders In the calendar or task list press the Menu key Click Options Set the Snooze field Press the Menu key Click Save nn WN Change the email address that you use to send messages or meeting invitations Verify that your BlackBerry device is associated with more than one email address 1 In the device options click Advanced Options 2 Click Default Services 179 3 Change the Messaging CMIME field 4 Press the Menu key 5 Click Save In the calendar
145. itle Bar field to No 4 Press the Menu key 5 Click Save To hide the status information again change the Hide Title Bar field to Yes View north at the top of a map When you are tracking your movement the direction in which you are moving appears at the top of the map by default 1 Ona map press the Menu key 2 Click North Up To view the direction in which you are moving at the top of the map again press the Menu key Click Track Up Hide the tracking information at the bottom of a map 1 When tracking your movement on a map press the Menu key 2 Click Hide Dashboard To view the tracking information again press the Menu key Click Show Dashboard Keep backlighting on when you track your movement By default backlighting turns off automatically after a timeout to conserve battery power You can change maps options so that backlighting remains on when you track your movement unless the battery power level drops below a specified percentage 1 Ona map press the Menu key 161 Click Options Change the Backlight Timeout When field Press the Menu key Click Save ON a wN Map shortcuts e To zoom in to a map press I e To zoom out from a map press O e To view status information at the top of a map press U To hide status information at the top of a map press U e To view tracking information at the bottom of a map press the Space key To hide tracking information at the bottom of a map press the Space key
146. key Click Enable Security Type your SIM card PIN code 6 Click the trackball Note If you type the SIM card PIN code incorrectly three times your SIM card does not function Contact your wireless service provider for more information es CO al Change the SIM card PIN code Verify that you have turned on SIM card PIN code security In the device options click Advanced Options Click SIM Card Press the Menu key Click Change PIN2 Code BRPWN Change the display name for a phone number If your SIM card supports more than one phone number you can personalize the display name for your phone numbers 1 In the device options click Advanced Options 2 Click SIM Card 3 Highlight a phone number 4 Press the Menu key 243 oan an Click Edit SIM Phone Number Type a display name for the phone number Click the trackball Press the Menu key Click Save Security Security basics If you type your BlackBerry device password incorrectly you might be prompted to type blackberry before you can continue When you try to type your password again the characters that you type appear on the screen If you exceed the number of allowed password attempts your device deletes all your device data for security reasons In the device options click Security Options Click General Settings Set the Password field to Enabled Press the Menu key 5 Click Save To turn off the BlackBerry device password set the Password
147. l messages from personal folders on my computer Ifyour BlackBerry device is associated with a Microsoft Outlook email account you must use the synchronization tool of the BlackBerry Desktop Manager to reconcile email messages in personal folders See the BlackBerry Desktop Software Online Help for more information Email messages are not being deleted over the wireless network Try performing the following actions e Ifyou delete multiple email messages on your BlackBerry device highlight the email messages and press the Backspace Delete key If you delete multiple email messages using the Delete Prior menu item the email messages are not deleted during wireless email reconciliation e Inthe email reconciliation options verify that the Delete On field is set to Mailbox amp Handheld 271 Custom address book field data is not appearing on my computer You can only synchronize the data in a custom address book field with a text field in the email application on your computer For example you cannot add a contact s birthday to a custom address book field on your BlackBerry device and synchronize it with the email application on your computer because the birthday field is a date field in the email application on your computer Organizer data is not synchronizing over the wireless network Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that wireless data
148. l the trackball to the new location Click the trackball Press the Menu key Click Save Delete a wireless network from the preferred wireless network list Verify that your wireless service plan includes this service O0 OS OY Or oe AE I s In the device options click Mobile Network Press the Menu key Click My Preferred Network List Highlight a wireless network Press the Menu key Click Delete Press the Menu key Click Save Turn off data service Depending on your wireless service plan you might be able to turn off data service email PIN MMS and browser service on your BlackBerry device so that only phone and SMS text messaging services are available Contact your wireless service provider for more information 1 In the device options click Mobile Network 2 Perform one of the following actions e To turn off data service set the Data Services field to Off e To turn off data service when roaming set the Data Services field to Off When Roaming 3 Press the Menu key 4 Click Save About roaming In most cases your BlackBerry device automatically connects to an appropriate wireless network when you travel outside your wireless service provider s wireless network coverage area Your wireless service provider must set up your SIM card for roaming services before you can use a different wireless network An indicator appears on your device to let you know that you are roaming outside of your normal
149. lackBerry Enterprise Server using a Wi Fi network Yellow Your connection to the Wi Fi network is turned on but your device is neither using UMA nor connected to a BlackBerry Enterprise Server Red Your connection to the Wi Fi network is turned off Bluetooth 227 Green Your device is connected to another Bluetooth enabled device Yellow Bluetooth technology is turned on but your device is not connected to another Bluetooth enabled device Red Bluetooth technology is turned off Turn on wireless coverage notification In the device options click Screen Keyboard Set the LED Coverage Indicator field to On Press the Menu key 4 Click Save When your BlackBerry device is connected to the wireless network the LED light flashes green To turn off wireless coverage notification again set the LED Coverage Indicator field to Off Wn Check the wireless coverage level using a voice command 1 In the voice dialing application wait for the sound 2 Say Check coverage About the preferred wireless network list Your wireless service provider might have agreements with other wireless networks that permit you to use their services when you are traveling You can use the preferred wireless network list to control the order in which your BlackBerry device uses these other wireless networks When you travel your device scans for the wireless networks on this list first Your device tries to connect to a wir
150. le appears at the end of the message or attachment press the Menu key Click More or More All Some email message folders appear dimmed If you cannot forward email messages from an email message folder the check box beside the folder appears dimmed Try performing the following actions e Wait for a few seconds The email message folders might become available after a short period of time e Turn off wireless email reconciliation and then turn it on again Email message filters are not working correctly Try performing the following actions e Verify that your email message filters are turned on e Verify that your email message filters appear in the order that you want your BlackBerry device to apply them to email messages cannot use a shortcut to view one type of message in a message list If you switch BlackBerry devices and you restore device data from your previous device to your current device the message list shortcuts for your previous device replace the message list shortcuts for your current device To view the shortcuts for viewing one type of message in a message list view your list of saved searches cannot send SMS text messages Try performing the following actions 269 e Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area your device should send the messages when you return to a wireless coverage area e Verify that your wireless service pl
151. lete items You can turn off the prompt that appears before you delete items in a message list the phone the address book the calendar the task list the memo list or the password keeper 1 In an application press the Menu key Click Options or General Options Set the Confirm Delete field to No Press the Menu key Click Save OY oP ih View the number of contacts calendar entries tasks or memos stored on your device 1 In the address book calendar task list or memo list press the Menu key 2 Click Options The Number of Entries field displays the number of contacts calendar entries tasks or memos that are stored on your device 187 188 Memos Memo basics In the memo list press the Menu key Click New Type the memo information Press the Menu key Click Save no WN In the memo list highlight a memo Press the Menu key Click Edit Change the memo information Click the trackball Click Save OO ee NS In the task list or memo list highlight a task or memo Press the Menu key Click Forward As Click a message type BWN You can check the spelling in messages memos tasks or calendar entries that you create 1 In a message memo task or appointment press the Menu key 2 Click Check Spelling 3 Perform any of the following actions e To accept the suggested spelling click the highlighted word e To ignore the suggested spelling press the Escape key e To ignore
152. lick the play icon To resume playing the song or video click the pause icon Fast forward or rewind a song or video 1 When playing a song or video click the progress bar 2 Roll the trackball to the right or left 3 Click the trackball Play the next or previous song in a category 1 When playing a song press the Menu key 2 Click Next Track or Previous Track Repeat a song or video 1 Inthe media application click a media type 2 Click a category 3 Click a song or video 4 Press the Menu key 149 5 Click Repeat To stop repeating a song or video press the Menu key Click Repeat Search for a song ring tone or video 1 Inthe media application click a media type 2 Click a category 3 Type part or all of a name for a song ring tone or video Switch applications during a song 1 Press the End key 2 Click an application To return to the media application press the Menu key Click Now Playing Delete a song ring tone or video You can only delete songs ring tones or videos that you added In the media application click a media type Click a category Highlight a song ring tone or video BWN Press the Menu key 5 Click Delete Note If you delete a ring tone that you use in a notification profile the notification profile uses the default ring tone Rename a song ring tone or video You can only rename songs ring tones or videos that you added In the media application pre
153. location click Enter Address e To view a saved location click From Favorites e To view a location for a contact click From Address Book Track your movement Verify that you have set a GPS receiver to use when you track your movement 1 Ona map click the trackball 2 Click Start GPS Navigation To stop tracking your movement click the trackball Click Stop GPS Navigation Navigation Zoom in to a direction on a route 1 Ona map highlight a direction on a route 2 Press the Menu key 3 Click Zoom To Point Zoom in to or out from a map 1 Ona map click the trackball 2 Perform one of the following actions e To zoom in roll the trackball up e To zoom out roll the trackball down 3 Click the trackball Pan a map Roll the trackball Map options Set the GPS receiver that you use to track your movement On a map press the Menu key Click Options Change the GPS Source field Press the Menu key Click Save uk WN 160 Add a bookmark for a location 1 Ona map press the Menu key 2 Click Add To Favorites Clear the map cache Ona map press the Menu key Click Options Press the Menu key Click Clear Cache BWN View status information at the top of a map You can view the battery power level wireless coverage level indicators the time and satellite and Bluetooth connection information at the top of maps 1 Onamap press the Menu key 2 Click Options 3 Change the Hide T
154. lp for more information about associating your device with more than one email account Depending on your theme a separate message list might appear for SMS and MMS messages By default your BlackBerry device theme determines whether SMS text messages appear in the same message list as email messages 1 In a message list press the Menu key 2 Click Options 3 Click General Options 4 Perform one of the following actions e To use one message list for all messages set the SMS and Email Inboxes field to Combined e To separate SMS text messages from email messages set the SMS and Email Inboxes field to Separate 5 Press the Menu key Click Save In a message list press the Menu key Click Options Click General Options Set the Keep Messages field unk WN Press the Menu key 6 Click Save To restore messages set the Keep Messages field to a longer period of time Messages that you received on your BlackBerry device within the set period of time appear in a message list If you r BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server you might not be able to block PIN messages from contacts in your organization For more information contact your system administrator BWN 5 Note In the device options click Security Options Click Firewall Select the check box beside one or more message types Press the Menu key Click Save Blocked messages might contr
155. management PIN Personal identification number PSK Preshared key SDN Service dialing number SIM Subscriber Identity Module S MIME Secure Multipurpose Internet Mail Extensions SMS Short Message Service SMSC Short Message Service Center SSID Service set identifier SSL Secure Sockets Layer TCP Transmission Control Protocol TLS Transport Layer Security Triple DES Triple Data Encryption Standard TTY Teletype UMA Unlicensed Mobile Access VPN Virtual private network WAN Wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy WML Wireless Markup Language WPA Wi Fi Protected Access WTLS Wireless Transport Layer Security Legal notice 2007 Research In Motion Limited All Rights Reserved The BlackBerry and RIM families of related marks images and symbols are the exclusive properties of Research In Motion Limited RIM Research In Motion BlackBerry Always On Always Connected and the envelope in motion symbol are registered with the U S Patent and Trademark Office and may be pending or registered in other countries Adobe and Acrobat are trademarks of Adobe Systems Incorporated Bluetooth is a trademark of Bluetooth SIG IBM Lotus Domino and Lotus Notes are trademarks of International Business Machines Corporation JavaScript is a trademark of Sun Microsystems Inc Microsoft Outlook PowerPoint and Windows are trademarks of Microsoft Corporation Nov
156. mat Pre Shared Key Type the WPA Personal pass phrase for the Wi Fi network User name If necessary type the user name that you use to connect to the Wi Fi network User password If necessary type the user password that you use to connect to the Wi Fi network CA certificate Set the root certificate that your BlackBerry device should use to verify that it is connecting to the correct Wi Fi network Client certificate Set the authentication certificate that your device should use to connect to the Wi Fi network Inner link security If necessary set the security protocol that the Wi Fi network supports for its inner authentication method Use hard token Set whether you use a hardware token to connect to the Wi Fi network Token serial number If you use a software token to connect to the Wi Fi network set the token serial number Server subject for certificate validation If necessary type the server subject name your device should use to verify that it is connecting to the correct Wi Fi network Server SAN for certificate validation If necessary type the server subject alternative name your device should use to verify that it is connecting to the correct Wi Fi network IMSI If your SIM card has more than one IMSI set the IMSI that you use to connect to the Wi Fi network Automatically obtain IP address and DNS Set whether your BlackBerry device receives a routable IP address a subnet mask DNS settings a
157. n also forward SMS text messages as PIN or email messages Find your SMS phone number In the phone your phone number appears at the top of the screen If your wireless service provider has set up your BlackBerry device for SMS text messaging this number is also your SMS phone number If you have more than one phone number associated with your device the first phone number that appears in the drop down list at the top of the screen is your SMS phone number Open a message In a message list click a message Note If your BlackBerry device is associated with more than one email address you might be able to open messages from the message list for a specific email address Send an SMS text message 1 Ina message list press the key 2 Click Compose SMS 3 Perform one of the following actions e Ifthe contact is not in your address book click Use Once Type an SMS phone number include the country code and area code or an email address Click the trackball e Ifthe contact is in your address book click a contact 4 Type a message 5 Click the trackball 6 Click Send N N You can send an SMS text message to up to ten recipients 1 When composing an SMS text message press the Menu key 2 Click Add Recipient 3 Click a contact You can check the spelling in messages memos tasks or calendar entries that you create 1 Ina message memo task or appointment press the Menu key 2 Click Check Spelling
158. n at sign or a period in an email address field press the Space key To type a symbol press the Symbol key Type the letter that appears below the symbol Work with text To highlight a line of text press the Shift key and roll the trackball To highlight text character by character hold the Shift key and roll the trackball left or right To cancel a text selection press the Escape key To cut highlighted text when typing press the Shift key and the Backspace Delete key To copy highlighted text when typing press the Alt key and click the trackball To paste highlighted text when typing press the Shift key and click the trackball Search shortcuts To search for a contact in a list of contacts type the contact name or initials separated by a space To search for text in a message press S To search for text in an attachment or on a web page press F To search for text in a presentation attachment verify that you are viewing the presentation in text view or in text and slide view Press F Attachment shortcuts To search for text in an attachment press F To move to the last cursor position after closing and reopening an attachment press G In a spreadsheet To move to a specific cell press G To view the content of a cell press the Space key To switch worksheets press V Highlight a worksheet Press the Enter key To view hidden columns or rows press H To hide the columns or rows press H In a presenta
159. n to the browser after you send the message press the Escape key View a full picture on a web page 1 Ona web page highlight a picture 2 Press the Menu key 3 Click Full Image Zoom in to or out from a picture 1 Ina picture press the Menu key 2 Click Zoom 3 Roll the trackball up or down To zoom back to the original picture size press the Menu key Click Zoom 1 1 Rotate a picture 1 Ina picture press the Menu key 2 Click Rotate The picture turns 90 degrees in a clockwise direction Set how pictures load in the browser 1 Inthe browser press the Menu key 2 Click Options 130 3 Click Browser Configuration 4 Perform one of the following actions e To load pictures on WML web pages only set the Show Images field to On WML Pages Only e To stop pictures from loading on all web pages set the Show Images field to No e To turn off placeholders for pictures set the Show Image Placeholders field to No 5 Press the Menu key 6 Click Save Options Change the picture quality in the browser Lower quality pictures take less time to load in the browser 1 In the browser press the Menu key Click Options Click General Properties Change the Image Quality field Press the Menu key Click Save Aun WN Load pictures on a web page 1 Ona web page press the Menu key 2 Perform one of the following actions e To load some pictures click More Images e To load all pictures click All Images
160. n your fixed dialing list In the phone press the Menu key Click Options Click FDN Phone List Highlight a contact Press the Menu key Click Edit Change the contact information Press the Menu key Click Save OOS Or UT B GN Delete a contact from your fixed dialing list In the phone press the Menu key Click Options Click FDN Phone List Highlight a contact Press the Menu key Click Delete OF OY Re ON Smart dialing About smart dialing You can specify default country and area codes so that any numbers that are specified as links or any numbers in your address book that do not contain these codes are dialed correctly If you call an organization frequently you can also set your smart dialing options so that you do not have to type the main number for the organization Set the default country code and area code In the phone press the Menu key Click Options Click Smart Dialing Set the Country Code and Area Code fields In the National Number Length field set the default length for phone numbers in your country Or gr oN SS Press the Menu key 33 7 Click Save Note When you calculate the default length for phone numbers include your area code and local number but do not include your country code or the National Direct Dialing prefix In the phone press the Menu key Click Options Click Smart Dialing In the Number field type the main phone number for an organizat
161. nce field Press the Menu key Click Save nk WN Resend a message 1 In a sent message press the Menu key 2 Perform one of the following actions e To change the message click Edit Change the message Click the trackball Click Send e To change the recipients click Edit Highlight a contact Press the Menu key Click Change Address Click a new contact Click the trackball Click Send e To resend the message without changing it click Resend Save a message 1 In a message press the Menu key 2 Click Save Reply to a message 1 Ina message click the trackball 2 Click Reply or Reply to All Forward an MMS message You cannot forward MMS messages that contain content that is copyright protected 1 In an MMS message click the trackball 2 Click Forward or Forward As Delete a message 1 Ina message click the trackball 2 Click Delete 91 Delete multiple messages 1 Ina message list highlight a date field 2 Press the Menu key 3 Click Delete Prior Note Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation Mark a message as opened or unopened In a message list perform one of the following actions e Highlight a message Press the Menu key Click Mark Opened or Mark Unopened e Highlight a date field Press the Menu key Click Mark Prior Opened Search for text in a message at
162. nd a gateway address from the Wi Fi network IP Address Type the IP address for your device Subnet mask Type the subnet mask for the wireless access point to which your device should connect Primary DNS Type the primary DNS to which your device should connect Secondary DNS Type the secondary DNS to which your device should connect Default gateway address Type the default gateway IP address to which your device should connect Domain suffix Type the domain that your device uses to resolve host names into IP addresses UMA connection settings About connecting to a Wi Fi network for UMA Depending on your wireless service provider you might be able to make calls send and receive email PIN SMS text and MMS messages and visit web pages using UMA Your device must be connected to a Wi Fi network to use UMA For more information contact your wireless service provider You can connect to a Wi Fi network without saving the connection information or you can save the connection information in a Wi Fi profile Change your preferred network type In the device options click Network Change the Connection Preference field Press the Menu key Click Save BPWN Wireless network coverage troubleshooting cannot connect to a wireless network Try performing the following actions e Verify that your SIM card is inserted in your BlackBerry device correctly e Verify that you have turned on the connection t
163. nd can use these links to make calls visit web sites or start composing messages quickly Create a link for a PIN You can create a link for a PIN in messages memos tasks or calendar entries If you click the link you can send a PIN message When typing text type pin and the PIN Expand a folder 1 Click a folder with a plus sign beside it 2 If necessary click Expand Collapse a folder 1 Click a folder with a minus sign beside it 2 If necessary click Collapse BlackBerry basics shortcuts e To move the cursor roll the trackball e To exit a screen or move back a page in the browser press the Escape key e To move to a list item or menu item type the first letter of the item e To select or clear a check box press the Space key e To view available values in a field press the Alt key e Toswitch applications hold the Alt key and press the Escape key Continue to hold the Alt key and highlight an application Release the Alt key e To return to the Home screen press the End key e To turn ona theme or notification profile highlight a theme or notification profile Press the Space key e To delete a highlighted item press the Backspace Delete key No application opens when I press a Convenience key Verify that you have not deleted the application that you assigned to the key Assign a different application to the key Shortcuts BlackBerry basics shortcuts e To move the cursor roll the track
164. nection to the Wi Fi network e Verify that you are in a Wi Fi coverage area 276 e Ifthe Wi Fi network does not appear in the Setup Wi Fi application and you know the network name connect to the Wi Fi network manually e Verify that the connection options in the Setup Wi Fi application are correct If you have already verified these options verify that the advanced connection settings for the Wi Fi network are correct e If you switched Wi Fi networks manually switch to another Wi Fi network or set your device to scan for available Wi Fi networks e If your wireless service provider supports UMA verify that your preferred network type is not set to WAN only e Ifyou use PEAP EAP TLS EAP FAST EAP TTLS or EAP SIM to connect to a Wi Fi network verify that you have installed the root certificate for the certificate authority server that created the certificate for the authentication server e Ifyou use EAP TLS to connect to a Wi Fi network verify that you have added your authentication certificate to your BlackBerry device cannot synchronize a certificate Verify that the certificate synchronization tool of the BlackBerry Desktop Manager is installed on your computer If the certificate synchronization tool is not installed on your computer re install the BlackBerry Desktop Software For more information about installing the BlackBerry Desktop Software see the printed documentation that came with your BlackBerry device Secu
165. ng a voice command 1 In the voice dialing application wait for the sound 2 Say Check battery Set the voice dialing language Verify that your BlackBerry Device Software supports multiple languages For more information contact your system administrator or wireless service provider 1 In the device options click Language 2 Set the Voice Dialing Language field 3 Press the Menu key 4 Click Save Turn off choice lists for voice commands In the device options click Voice Dialing Set the Choice Lists field to Always Off Press the Menu key 4 Click Save If your BlackBerry device identifies more than one possible match to a voice command your device selects the best match and dials the phone number automatically Wn Set the matching sensitivity level for voice commands 1 In the device options click Voice Dialing 2 Perform one of the following actions e To increase matches set the Sensitivity field closer to Reject Less e To reduce the number of incorrect matches set the Sensitivity field closer to Reject More 3 Press the Menu key 4 Click Save Turn off voice prompts 1 In the voice dialing application wait for the sound 2 Say Turn prompts off 42 Set playback options for voice dialing 1 In the device options click Voice Dialing 2 Perform any of the following actions e To turn off playback for phone numbers set the Digit Playback field to Disabled e To turn off playback
166. ngs PWN About direct Internet connections for third party applications Some third party applications that you add to your BlackBerry device might require a direct TCP or HTTP connection to the Internet For example a stock price application might need to connect to the Internet to retrieve the latest stock prices You might have to set the APN that the third party application uses for this connection Set up a direct Internet connection for a third party application Verify that you have an APN and that you have the user name and password for the APN Contact your wireless service provider for more information 1 In the device options click Advanced Options Click TCP Type the APN information Press the Menu key Click Save nus wWhN Set permissions for a third party application Note Changing permissions for third party applications can significantly affect the operation of applications on your BlackBerry device If you are unsure about how changing these permissions might affect the operation of the applications on your device contact your system administrator or wireless service provider for more information 255 In the device options click Advanced Options Click Applications Highlight a third party application Press the Menu key Perform one of the following actions e To set permissions for the highlighted third party application click Edit Permissions nk WN e To set permissions for all third pa
167. nss esuv vtussnvestvessobnesteesConssssvesconusebaestavec nnscebseCiptCoeocsesseascebesctb iadenosstosebdeecedussostebtasesetaeativechansbsendic 112 Search for text ina message attachment OF WED Page cs scseassassscessanveiseoriesedscnstgsonsunsnisterisdebieostasooddeveacecticdob enstasendinczdcbesedebscsbiscobaenadvenbdedebiensbavetbincodctsosedebieas i i 51 Search for organizer data and messages that contain Specific information c cseecsecssecsseecseeecsececnsccsnsecsneesssessnscessecsssecsusessscesnesssneesuecsucessuessnessecesneessneeeneeesnees 113 Searc SHOMECUIS cirein ear E E E AA EEA REER E IEEE RAE E E I EE ERR 15 Attachments Attachment basics D cument ELS CITI AES rinor NAE AEE EAA REAR avn couancyabadann RE OAA E AAO RA 116 Spreadsheet attachments svsscivsscivascivsccsesscisssoxsuconsscbassconnacterscbenastvascinraviarcciancvsaneaserdavsageevesia EATA ETONE REDENEER LEE RENEE EEEE AE 117 Media attachments Presentation attachments W Car contactattachMentS asori ana EAEE AAA TA E EET AE T A 119 Attachment SHOMCUUS xiccssccesscissceissasissscisecsinessiescvvessvasnsovsncessiceitsceusstecsicanr sia advanciaacioniteacionaainarinciniciacsinasia aia i a 15 Attachment MODENO secsesccccceincseceecesatccsssasesstesacecsstersscacsssarisevastcnsencsacrveceastrea EEES ESAS AAS TANEL EA E EESE AEAEE EAS SEA KER EA AVEIT SAEST 120 Synchronization sanson a a n a a A N AET O TRA O NNN O OO ANO TOEO OONO TNO OORA A
168. number of contacts calendar entries tasks or memos that are stored on your device Calendar shortcuts For shortcuts to work in Day view in the calendar options set the Enable Quick Entry field to No e To schedule an appointment press C e To change to Agenda view press A e To change to Day view press D e To change to Week view press W e To change to Month view press M e To move to the next day week or month press the Space key e To move to the previous day week or month press the Shift key and the Space key e To move to the current date press T e To move to a specific date press G Calendar troubleshooting cannot schedule appointments that span multiple days If you use IBM Lotus Notes you cannot schedule appointments that span multiple days cannot set some fields when scheduling appointments If you use IBM Lotus Notes you can only change the Subject Location Reminder and Notes fields and the Mark as Private check box when you change a recurring appointment or meeting 181 Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents your computer might not support these characters On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer See the documentation for the operating sy
169. o the wireless network e Verify that you are connected to your wireless service provider s network If you switched wireless networks manually your device remains connected to that wireless network until you select your wireless service provider s network again e If your wireless service provider supports UMA verify that your connection preference is not set to UMA only Try performing the following actions e Verify that you have turned on the connection to the Wi Fi network e Verify that you are in a Wi Fi coverage area e Ifthe Wi Fi network does not appear in the Setup Wi Fi application and you know the network name connect to the Wi Fi network manually e Verify that the connection options in the Setup Wi Fi application are correct If you have already verified these options verify that the advanced connection settings for the Wi Fi network are correct e If you switched Wi Fi networks manually switch to another Wi Fi network or set your device to scan for available Wi Fi networks e If your wireless service provider supports UMA verify that your preferred network type is not set to WAN only e Ifyou use PEAP EAP TLS EAP FAST EAP TTLS or EAP SIM to connect to a Wi Fi network verify that you have installed the root certificate for the certificate authority server that created the certificate for the authentication server e Ifyou use EAP TLS to connect to a Wi Fi network verify that you have added your authentication certifi
170. ofile list click Advanced Highlight a notification profile Press the Menu key Click Edit Highlight an item Press the Menu key Click Edit Set the Notify Me During Calls field to No Press the Menu key Click Save To set the Notify Me During Calls field for another item repeat steps 5 through 10 Press the Menu key Click Save Silence your device In the profile list perform one of the following actions e To receive LED notification only click Quiet e To receive vibrate notification only click Vibrate e To turn off all notification including notification profile exceptions and LED notification click Off View a list of saved ring tones 1 Inthe profile list click Advanced 2 Highlight a notification profile 3 Press the Menu key 4 Click Show Tunes 5 Click a media folder that contains ring tones To play a ring tone highlight a ring tone Press the Menu key Click Play Download a ring tone Verify that your wireless service provider supports this feature In the media application click Ring Tones Click All Ring Tones Press the Menu key RPWN Click Download Tunes LED notification LED notification The LED light on the top of your BlackBerry device flashes different colors to indicate different statuses Green You are in a wireless coverage area Blue Your BlackBerry device is connected to a Bluetooth enabled device Red A new message has arrived and your select
171. om of a message list press B e To move to the next date press N e To move to the previous date press P e To move to the next unopened item press U e To move to the next related message press J e To move to the previous related message press K Typing shortcuts e To insert a period press the Space key twice The next letter is capitalized e To capitalize a letter hold the letter key until the capitalized letter appears e To type the alternate character on a key press the Alt key and the character key To type an accented or special character hold the letter key and roll the trackball to the left or right For example to type hold U and roll the trackball to the left until appears Release the letter key when the accented or special character appears To type a number in a number field press a number key You do not need to press the Alt key To type a number in a text field hold the Alt key and press the number key To turn on NUM lock press the Alt key and the Left Shift key To turn off NUM lock press the Shift key To turn on CAP lock press the Alt key and the Right Shift key To turn off CAP lock press the Shift key To switch typing input languages in the device options on the Language screen verify that the Use Input Language Shortcut field is set to Yes Hold the Alt key and press the Enter key Continue to hold the Alt key and highlight a language Release the Alt key Insert symbols To insert a
172. on If you use email message filters verify that the options for email message filters are set correctly Verify that email message forwarding is turned on and that you have selected all the email message folders including your inbox folder that you want to receive email messages from If your device uses a software token to connect to a Wi Fi network or to log in to a VPN and you reset your device connect to the Wi Fi network or log in to the VPN again Verify that your device is not blocking messages For more information contact your system administrator cannot attach a file to an MMS message Try performing the following actions e Verify that the file is a vcf vCard file an ics iCalendar file or a media file for example a jpg gif or midi file e Verify that the file size does not exceed 300 KB e Verify that the file is not copyright protected e If MMS templates are available for your BlackBerry device use a blank template to compose your MMS message Some messages no longer appear on my device If your BlackBerry device memory is full your device deletes the oldest messages from a message list Your device does not delete saved messages If wireless email reconciliation is turned on and in the message options the Delete On field is set to Mailbox amp Handheld email messages that you delete in the email application on your computer are also deleted from your device A message or attachment i
173. on context If you try to type a word or letter combination for example a web address or an abbreviation that SureType technology does not recognize you can use the list that appears on the screen to build the word letter by letter SureType technology is designed to learn new words or letter combinations that you type and add them to your custom word list When you use the multi tap input method you press a letter key once to type the first letter on a key and twice to type the second letter if a second letter appears on the key SureType technology is the default typing input method for most fields Multi tap is the default for phone number and password fields You can set your typing input method for all fields to multi tap Verify that your keyboard displays Arabic or Russian letters 1 Press the letter key for each letter in a word until you have typed the entire word 2 If your BlackBerry device does not recognize the word that you have typed perform one of the following actions e To highlight an item in the list that appears when you type roll the trackball e To select a highlighted item from the list that appears when you type and continue typing the same word press the Enter key e To select a highlighted item from the list that appears when you type and start a new word press the Space key Verify that your keyboard displays Arabic or Russian letters If you have set your typing input method to multi tap or you are typin
174. on for a specific contact When you add a vCard contact attachment to an email message recipients of your email message can view your contact information or add it their BlackBerry device address book When you open an email message that contains a vCard contact attachment a book icon appears at the end of the message with the name of the attached contact Open a vCard contact attachment In a message click a vCard contact attachment Add a contact to your address book from a vCard contact attachment 1 In avCard contact attachment press the Menu key 2 Click Add to Address Book or Update Address 19 Attachment shortcuts e To search for text in an attachment press F e To move to the last cursor position after closing and reopening an attachment press G In a spreadsheet e To move toa specific cell press G e To view the content of a cell press the Space key e To switch worksheets press V Highlight a worksheet Press the Enter key e To view hidden columns or rows press H To hide the columns or rows press H In a presentation e To switch presentation views press M e To move to the next slide press N e To move to the previous slide press P e To move to the last cursor position after closing and reopening a presentation attachment verify that you are viewing the presentation in text view or in text and slide view Press G Attachment troubleshooting A skipped content bar appears in a document Mor
175. on which a weekly appointment meeting or task should recur You can check the spelling in messages memos tasks or calendar entries that you create 1 Ina message memo task or appointment press the Menu key 2 Click Check Spelling 3 Perform any of the following actions e To accept the suggested spelling click the highlighted word e To ignore the suggested spelling press the Escape key e To ignore all instances of the suggested spelling press the Menu key Click Ignore All e To add the word to the custom dictionary press the Menu key Click Add To Dictionary e To stop checking the spelling press the Menu key Click Cancel Spell Check Open an appointment or meeting In the calendar click an appointment or meeting Delete an appointment or meeting 1 In the calendar highlight an appointment or meeting 2 Press the Menu key 3 Click Delete View appointments in Week or Month view 1 In Week view or Month view press the Menu key 2 Click View Appts The calendar displays the appointments scheduled for the current day To return to Week view or Month view press the Escape key Switch days in Day view To move from one day to another using the navigation bar in the upper right corner of the screen click a day Meetings Schedule a meeting Verify that your BlackBerry device is associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports t
176. one hold the Send key e To switch phone numbers in the phone click your active phone number Click a phone number Camera shortcuts e To take a picture press the Right Convenience key e To zoom in to a subject press the Volume Up key e To zoom out from a subject press the Volume Down key e To change the flash mode for a picture press the Space key e To change the size of the viewfinder for a picture press the Symbol key Message shortcuts In a message e To reply to a message press R e To reply to all press L e To forward a message press F e To file a highlighted email message press I e To view the email address of a contact in a message highlight the contact Press Q To view the display name press Q In a message list e To open a highlighted message press the Enter key e To compose a message from a message list press C e To mark a message as opened or unopened press the Alt key and U e To view received messages press the Alt key and I e To view sent messages press the Alt key and O e To view voice mail messages press the Alt key and V To view SMS text messages press the Alt key and S e To view call logs press the Alt key and P e To view all your messages press the Escape key Move around a message list e To move up a screen press the Shift key and the Space key e To move down a screen press the Space key e To move to the top of a message list press T e To move to the bott
177. onserve battery power In cold temperatures when the battery power level drops below 20 percent the flash might turn off Some pictures that I take are blurry In low lighting conditions the camera might compensate for the lack of exposure by using a slower shutter speed If you move the camera before the shutter clicks the picture might be blurry If the camera is using a slower shutter speed and the viewfinder is not occupying the full screen an exclamation point indicator appears at the bottom of the screen Email messages Email message basics In a message list click a message Note If your BlackBerry device is associated with more than one email address you might be able to open messages from the message list for a specific email address messacae 1 Ina message list press the key 2 Click Compose Email 3 Inthe To field perform one of the following actions e Type an email address e Type a contact name e Type part of a contact name Click a contact 4 Type a message 5 Click the trackball 6 Click Send Note If your BlackBerry device is associated with more than one email address in the Send Using field you can set the email address that you want to use to send the email message You can check the spelling in messages memos tasks or calendar entries that you create 1 In a message memo task or appointment press the Menu key 2 Click Check Spelling 3 Perform any of the following action
178. ooth enabled device you can connect to that Bluetooth enabled device when the device is within range of your BlackBerry device a typical range is approximately 10 meters When you turn on Bluetooth technology or when you connect your BlackBerry device to another Bluetooth enabled device Bluetooth icons appear in the device status section of the screen See the printed documentation that came with your BlackBerry device for more information about Bluetooth icons Turn on Bluetooth technology 1 In the device options click Bluetooth 2 Press the key 3 Click Enable Bluetooth To turn off Bluetooth technology press the 32 key Click Disable Bluetooth Pair with a Bluetooth enabled device Some Bluetooth enabled devices have passkeys that you must type before you can pair with them 1 In the Bluetooth setup application click OK 2 Click a Bluetooth enabled device 3 If required type the passkey for the Bluetooth enabled device on your BlackBerry device 4 If required type the passkey for the Bluetooth enabled device on the Bluetooth enabled device Connect to a Bluetooth enabled device Verify that Bluetooth technology is turned on and that your BlackBerry device is paired with a Bluetooth enabled device 1 In the device options click Bluetooth 2 Click a Bluetooth enabled device 3 Click Connect Switch to a paired Bluetooth enabled device during a call Verify that Bluetooth technology is turned on and th
179. or memos that are stored on your device Contact troubleshooting Custom address book field data is not appearing on my computer You can only synchronize the data in a custom address book field with a text field in the email application on your computer For example you cannot add a contact s birthday to a custom address book field on your BlackBerry device and synchronize it with the email application on your computer because the birthday field is a date field in the email application on your computer 174 Calendar Calendar basics About the calendar In the BlackBerry device calendar you can view your appointments and meetings in one of four views Day Week and Month views show all your appointments for the selected time period Agenda view shows all your scheduled appointments in a list Agenda view also shows how much free time you have between appointments Switch calendar views 1 In the calendar press the Menu key 2 Click a view Move around the calendar 1 In the calendar press the Menu key 2 Perform one of the following actions e To move to a specific date click Go To Date e To move to the current date click Today e To move forward or back by a time period click Prev or Next Schedule an appointment In the calendar press the Menu key Click New Type the appointment information If the appointment recurs set the Recurrence field Click the trackball Click Save oon Fw ON Ss Sched
180. or more information contact your system administrator Prerequisites Wireless data restoration e Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your system administrator e Verify that your system administrator has provided you with an enterprise activation password e Verify that your device is connected to the wireless network Delete all device data Verify that you have a backup copy of your BlackBerry device data CAUTION If you have turned on content protection the process for deleting all device data can take up to an hour to complete You cannot stop the process after you start it If you reset your device the process continues after the device restarts 1 In the device options click Security Options Click General Settings Press the Menu key Click Wipe Handheld To delete all third party applications select the Include third party applications check box Click Continue Type blackberry NIKO L Go ON Empty the deleted items folder on your computer from your device Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and that wireless email reconciliation is turned on For more information contact your system administrator 1 Ina message list press the Menu key Click Options Click Email Recon
181. ormal view press any key e To open the browser options in the browser press O e To hide the browser press D Navigate a web page e To move up a screen press the Shift key and the Space key e To move down a screen press the Space key e To move to the top of a web page press T e To move to the bottom of a web page press B Browser troubleshooting No browser is available on my device Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that your wireless service plan includes this service cannot set up automatic synchronization for bookmarks When you add a bookmark you can only set the Auto Synchronize and Start Time fields if content protection is turned off 143 144 Applications Add an application 1 Ona web page highlight a link for an application 2 Press the Menu key 3 4 Click OK Click Download View properties for an application 1 2 3 In the device options click Advanced Options Click Applications Click an application Delete a third party application ne w oN In the device options click Advanced Options Click Applications Highlight a third party application Press the Menu key Click Delete Receive a device password prompt before you add an application Verify that you have set a BlackBerry device password On i WN In the device options click Security Options Click General
182. ou can only delete folders that you created 1 Highlight a folder 2 Press the Menu key 3 Click Delete Folder Web feeds Web feeds provide you with information about updates to web site content You can open a web feed to view a list of titles and descriptions for updated web site content For example if you open a sports web feed for a news web site you can scan a list of sports stories that the web site has published since the last time that you checked the web feed If a title interests you you can view the web feed content or if an audio version of the content is available you can listen to the web feed content You can open web feeds on web pages or you can subscribe to web feeds and open them from your bookmark list In your bookmark list web feeds that have been updated since the last time you checked them appear in italic In a web feed unopened web feed titles appear in bold If one or more web feeds are available on a web page the Add Web Feed option appears in the menu Ona web page press the Menu key Click Add Web Feed Select the check box beside a web feed In the Auto Synchronize field set how often the browser should check for updates to the web feed In the Start time field set the time of day when the browser should start checking for updates 1 2 3 4 5 6 Press the Menu key 7 Click Add 1 In a web feed highlight a title 2 Press the Menu key 3 Perform one of the following act
183. ou visited recently 1 Ona web page press the Menu key 128 2 Click History Stop loading a web page 1 When a web page is loading press the Menu key 2 Click Stop Return to the home page 1 Ona web page press the Menu key 2 Click Home Hide the browser 1 Inthe browser press the Menu key 2 Click Hide Close the browser 1 Inthe browser press the Menu key 2 Click Close Links pictures and web page addresses View the address for a link or picture 1 Ona web page highlight a link or picture 2 Press the Menu key 3 Click Link Address or Image Address View the address for a web page 1 Ona web page press the Menu key 2 Click Page Address Copy an address for a web page link or picture 1 Ona web page perform one of the following actions e Highlight a link Press the Menu key Click Link Address e Highlight a picture Press the Menu key Click Image Address e Press the Menu key Click Page Address 129 2 Click Copy Address To paste the address press the Menu key Click Paste Forward a link or picture from a web page On a web page highlight a link or picture Press the Menu key Click Link Address or Image Address Click Send Address 5 Click a message type To return to the browser after you send the message press the Escape key BWN Forward a web page address 1 Ona web page press the Menu key 2 Click Send Address 3 Click a message type To retur
184. our BlackBerry device To download the content click the skipped content bar Click More 270 A message or attachment is truncated Try performing the following actions e Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections e If More available appears at the end of the message or attachment press the Menu key Click More or More All A question mark appears on a slide A question mark appears on a slide if your BlackBerry device has not downloaded the slide To view the slide highlight the slide Click the trackball Click Retrieve Synchronization troubleshooting Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents your computer might not support these characters On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer See the documentation for the operating system on your computer for more information Email messages are not reconciling over the wireless network Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that wireless email reconciliation is turned on e Reconcile email messages manually In a message list press the Menu key Click Reconcile Now am not receiving emai
185. our current device To view the shortcuts for viewing one type of message in a message list view your list of saved searches 65 66 PIN messages PIN message basics About PIN messages A PIN uniquely identifies each BlackBerry device on the network If you know the PIN of another BlackBerry device user you can send a PIN message to that person PIN messages are not routed through your email account When your PIN message is delivered to the recipient in a message list a D appears with a check mark beside the PIN message Find your PIN In the device options click Status Open a message In a message list click a message Note If your BlackBerry device is associated with more than one email address you might be able to open messages from the message list for a specific email address Send a PIN message 1 Ina message list press the Menu key 2 Click Compose PIN 3 Inthe To field perform one of the following actions e Type a PIN number Click the trackball e Type a contact name Click the trackball e Type part of a contact name Click a contact 4 Type a message 5 Click the trackball 6 Click Send Check spelling You can check the spelling in messages memos tasks or calendar entries that you create 1 Ina message memo task or appointment press the Menu key 2 Click Check Spelling 3 Perform any of the following actions 67 e To accept the suggested spelling click the highlig
186. our location If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server your system administrator might be able to track the location of your device 1 In the device options click Advanced Options Click GPS Change the Location Tracking field to No Press the Menu key Click Save Pe Oo IS GPS technology troubleshooting cannot use GPS technology Try performing the following actions e Ifyou are outdoors move away from buildings and expose your device to open sky e Ifyou are indoors move close to a window e Ifyou have paired your device with a Bluetooth enabled GPS receiver verify that the Bluetooth enabled GPS receiver is turned on e Ifyou are using GPS technology for the first time wait a short period of time for your BlackBerry device to get your GPS location Contacts Contact basics Add a contact In the address book press the key Click New Address Type the contact information Click the trackball Click Save on pWN Add a contact from a message call log or web page In a message or call log or on a web page highlight a contact Press the Menu key Click Add to Address Book Type the contact information Press the Menu key Click Save OF GY 0 IN Name a custom address book field If you change the name of a custom address book field it changes for all contacts 1 When adding or editing a contact click the User1 User2 User3 or
187. pe text that can be replaced with an AutoText entry the text changes after you press the Space key Your BlackBerry device has built in AutoText entries that correct common mistakes For example AutoText changes hte to the You can create AutoText entries for your common typing mistakes or for abbreviations For example you might create an AutoText entry that replaces ttyl with talk to you later In the device options click AutoText Press the Menu key Click New In the Replace field type the text to replace 1 2 3 4 5 In the With field perform one of the following actions e Type replacement text e To insert a macro for example the current date or time press the Menu key Click Insert Macro 6 Inthe Using field perform one of the following actions e To capitalize the entry exactly as you typed it click Specified Case e To capitalize the entry according to the context click SmartCase 7 Set the language 8 Press the Menu key 9 Click Save Auta In the device options click AutoText Click an AutoText entry Change the AutoText entry Click the trackball Click Save nk wWnN 1 In the device options click AutoText 2 Highlight an AutoText entry 3 4 Press the Menu key Click Delete Press the Backspace Delete key twice BWN In the device options click SMS Set the Disable AutoText field to Yes Press the Menu key Click Save Typing shortcuts To ins
188. pecific email message folder to your device Verify that your BlackBerry device is associated with an email account that uses BlackBerry Enterprise Server version 4 0 or later 1 SO Sy abe 8 Note In a message list press the Menu key Click Options Click Email Settings Press the Menu key Click Folder Redirection Select the check box beside an email message folder Press the Menu key Click Save If you click the Select All menu item all email messages including email messages that appear in the sent items folder in the email application on your computer appear on your device Stop forwarding email messages to your device Verify that your BlackBerry device is associated with an email account that uses BlackBerry Enterprise Server version 4 0 or later nk WN 6 In a message list press the Menu key Click Options Click Email Settings Set the Send Email to Handheld field to No Press the Menu key Click Save To forward email messages to your device again set the Send Email to Handheld field to Yes Block incoming messages If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server you might not be able to block PIN messages from contacts in your organization For more information contact your system administrator 1 2 In the device options click Security Options Click Firewall 3 4 5 Note Select the check box beside one or more me
189. pelling 3 Perform any of the following actions e To accept the suggested spelling click the highlighted word e To ignore the suggested spelling press the Escape key e To ignore all instances of the suggested spelling press the Menu key Click Ignore All e To add the word to the custom dictionary press the Menu key Click Add To Dictionary e To stop checking the spelling press the Menu key Click Cancel Spell Check 1 When composing a message click the trackball 2 Click Save Draft When composing an MMS message press the Menu key Click Attach Picture or Attach Audio Click a picture or an audio file To add other pictures or audio files repeat steps 1 through 3 To customize the slide show perform any of the following actions e To add text to a slide highlight the blank field below the attachment Type text e To set how long a slide appears set the Slide Duration field e To move an item on a slide click the item Click Move Field Roll the trackball to the new location Click the trackball uP wn gt You can record and send voice notes that are up to a minute long In the voice notes application click OK Record a voice note To pause recording click the trackball To resume recording press the Escape key BPWN When you finish recording click the trackball 5 Click Send as MMS Set the importance level for a message When composing a message press the Menu key Click Options Set the Importa
190. per 1 In an application press the Menu key Click Options or General Options Set the Confirm Delete field to No Press the Menu key Click Save uk WN View more of the subject line for messages 1 Ina message list press the Menu key 2 Click Options 3 Click General Options 60 4 Perform any of the following actions e Set the Display Message Header On field to 2 lines e Set the Display Time and Display Name fields to No 5 Press the Menu key 6 Click Save In a message list press the Menu key Click Options Click General Options Set the Keep Messages field uk WN Press the Menu key 6 Click Save To restore messages set the Keep Messages field to a longer period of time Messages that you received on your BlackBerry device within the set period of time appear in a message list Depending on your email setup option you might be able to associate your BlackBerry device with more than one email account For example you might be able to associate your device with a work email account and one or more personal email accounts If you associate your device with more than one email account multiple message lists might appear on your device In a message list for a specific email account you can open and manage email messages for that email account and you can send messages using the email address for the email account See the BlackBerry Internet Service Online Help for more information about associat
191. play language About typing input languages Set the typing input language Turn off the shortcut for switching typing input languages Set the Voice Cia lig language sisirin iiaiai siener aiSia iE iaa Ki AiR ARI a E iS SOLIS Hla OPUIONS FON COMUACES erasa EAE EAIA EENAA EEEE EEOAE GAE A EEE EEIE SEEE EEEE ASEENA EE language troubleshooting sornione iaaa EA ASEEN ENEC A LN TENAAAN AE EAAS EAE AKKALE ETAN ESAE AENEAS ANEAN Wireless network coverage Find information about wireless coverage indicators Turn off a wireless connection Network connection indicatOlS css cxzsccssssecesoesaszijossastosscentontebiotestesticeotostensecstvessbaseb4atesssestdadahdess4ysev9seazasastsis2 buses Ne Ri SENEN EOS I ISAE a SHa IAT PI SERENE RHENE Turn on wireless coverage notification Check the wireless coverage level using a voice command About the preferred wireless network list sscossssssscsssessosescosescnssessesseseessssccnsessuseessaesenscessscessessonessnseecnseessscscasessusessneessececnaecsseesnsessnseesoceesaseccareseatesasessoseeseseesaessars Add a wireless network to the preferred wireless network list Change the order of preferred wireless networks Delete a wireless network from the preferred wireless network list POENAE O E 1 BEENIE AEREE EA eteaneh eve cena O E I ETET E AET About roaming Switch wireless networks manually Verify the status of network connections and Services sccssccss
192. play name press Q In a message list e To open a highlighted message press the Enter key e To compose a message from a message list press C e To mark a message as opened or unopened press the Alt key and U e To view received messages press the Alt key and I e To view sent messages press the Alt key and O e To view voice mail messages press the Alt key and V e To view SMS text messages press the Alt key and S e To view call logs press the Alt key and P e To view all your messages press the Escape key Move around a message list e To move up a screen press the Shift key and the Space key e To move down a screen press the Space key e To move to the top of a message list press T e To move to the bottom of a message list press B e To move to the next date press N e To move to the previous date press P e To move to the next unopened item press U e To move to the next related message press J To move to the previous related message press K Message troubleshooting Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area your device should send the messages when you return to a wireless coverage area If the menu item for sending a message does not appear verify that you have added an email address or PIN for your contact If you created an email address or added an existing email address to your device using the
193. ppointment press the Menu key 2 Click Check Spelling 3 Perform any of the following actions e To accept the suggested spelling click the highlighted word e To ignore the suggested spelling press the Escape key e To ignore all instances of the suggested spelling press the Menu key Click Ignore All e To add the word to the custom dictionary press the Menu key Click Add To Dictionary e To stop checking the spelling press the Menu key Click Cancel Spell Check 1 In the task list highlight a task 2 Press the Menu key 3 Click Delete Categories About categories You can create categories to group your contacts tasks and memos You can also narrow the contacts tasks and memos that appear based on categories Category names are not case sensitive More than one category can apply to a contact task or memo If you use IBM Lotus Notes you can apply more than one category to a task on your BlackBerry device but only one category synchronizes with the task in Lotus Notes Categories are shared between the address book the task list and the memo list and changes that you make in one application are made in all applications Create a category for contacts tasks or memos In the address book task list or memo list press the Menu key Click Filter Press the Menu key Click New Type a name for the category OF OY oN Press the Enter key twice Categorize a contact task or memo When creating
194. press the Menu key Click Options Set the Show Tasks field to Yes Press the Menu key Click Save up wWN In the calendar press the Menu key Click Options Set the First Day of the Week field Press the Menu key Click Save nk Wn In the calendar press the Menu key Click Options Set the Show Free Time in Agenda View field to No Press the Menu key Click Save nk WN In the calendar press the Menu key Click Options Set the Keep Appointments field RPwWN Press the Menu key 5 Click Save Your BlackBerry device deletes calendar entries that are older than the number of days you set To restore calendar entries set the Keep Appointments field to a longer period of time Calendar entries that you received on your BlackBerry device within the set period of time appear in the calendar Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list the phone the address book the calendar the task list the memo list or the password keeper 1 In an application press the Menu key Click Options or General Options Set the Confirm Delete field to No Press the Menu key Click Save Or ely View the number of contacts calendar entries tasks or memos stored on your device 1 In the address book calendar task list or memo list press the Menu key 2 Click Options The Number of Entries field displays the
195. protected to an MMS message but the message cannot exceed 300 KB e Verify that your BlackBerry device supports MMS messaging e Verify that your wireless service plan includes this service Contact your system administrator or wireless service provider for more information ae A AAALAC nh an mhar Fined 7 MIMS nhone Iir al rind your MiMo pnone humber In the phone your phone number appears at the top of the screen If your wireless service provider has set up your BlackBerry device for MMS messaging this number is also your MMS phone number If you have more than one phone number associated with your device the first phone number that appears in the drop down list at the top of the screen is your MMS phone number In a message list click an MMS message If MMS content does not appear when you open the message press the Menu key Click Retrieve 1 Ina message list press the key 2 Click Compose MMS 3 Perform one of the following actions e Ifthe contact is not in your address book click Use Once Click Email or Phone Type an email address or an MMS phone number Click the trackball e Ifthe contact is in your address book click a contact Click an email address or MMS phone number 4 Type a message 5 Press the key 6 Click Send You can check the spelling in messages memos tasks or calendar entries that you create 1 In a message memo task or appointment press the Menu key 2 Click Check S
196. provides that type of information Different cell broadcast channels send different cell broadcast messages For example one cell broadcast channel might send regular weather forecasts while another might send traffic reports e Verify that your wireless service provider supports this feature e Verify that your SIM card is set up with a cell broadcast channel or your wireless service provider has provided you with the ID for a cell broadcast channel e Verify that your SIM card supports the display language that you want to use for cell broadcast messages Inthe device options click Advanced Options Click Cell Broadcast Set the Cell Broadcasting Service field to On BR WN Perform one of the following actions e Ifa cell broadcast channel appears on the screen select the check box beside the channel e Ifa cell broadcast channel does not appear on the screen press the Menu key Click Add Channel Type the channel ID and a nickname Click OK 5 Click a language 6 Click Enable 7 Press the Menu key 8 Click Save To turn off cell broadcasting set the Cell Broadcasting Service field to Off Before you turn off cell broadcasting verify that your wireless service provider does not use cell broadcasting to manage services such as preferred rates based on your location Stop receiving messages from a cell broadcast channel Verify that your wireless service provider does not use the cell broadcast channel to manage se
197. r correctly I cannot connect to a Wi Fi network or log in to a VPN using a software token Verify that the time on your BlackBerry device is synchronized with the network time My device prompts me to make an emergency call when I type a password If your BlackBerry device password contains a combination of letters that corresponds to an emergency access number your device might prompt you to make an emergency call when you type your device password To continue typing your device password press the Escape key 254 Third party application control About permissions for third party applications You can set permissions that control how third party applications on your BlackBerry device interact with the other applications on your device For example you can control whether third party applications can access data or the Internet make calls or use Bluetooth connections If you have added third party applications to your device the device firewall is designed to prevent these applications from sending or receiving data without your knowledge Before a third party application sends or receives data a dialog box prompts you to accept or deny the connection request If you turn off the prompt you can reset the firewall options to receive the connection prompt again Reset connection permissions for third party applications In the device options click Security Options Click Firewall Press the Menu key Click Reset Setti
198. r device to apply first in the list Your device has one preloaded notification profile exception for important calls You can add contacts to this notification profile exception or you can delete it Set custom notification for calls or messages from a specific contact In the profile list click Advanced Press the Menu key Click New Exception In the Exception field type a name for the profile exception np WN In the From field press the Menu key Click Add Name Click a contact To add another contact repeat steps 5 through 7 Set the Use Profile field to the notification profile on which the exception should be based To set a ring tone select the Custom Phone Tune check box Set a ring tone Press the Menu key Click Save Change the order of notification profile exceptions Or OY Seo D In the profile list click Advanced Highlight a notification profile exception Press the Menu key Click Move Roll the trackball to the new location Click the trackball Change a notification profile exception SO U S w Noa In the profile list click Advanced Highlight a notification profile exception Press the Menu key Click Edit Change the notification profile exception information Press the Menu key Click Save Change the list of contacts for a notification profile exception Oo TE s N a In the profile list click Advanced Highlight a notification profile exception Press the Menu ke
199. r font and Home screen background might change when you switch themes 22 224 Language Change the display language Verify that your BlackBerry Device Software supports multiple languages For more information contact your system administrator or wireless service provider 1 In the device options click Language 2 Change the Language field 3 Press the Menu key 4 Click Save Add a display language You can add a display language using the application loader tool of the BlackBerry Desktop Manager For more information about adding applications including display languages see the BlackBerry Desktop Software Online Help Delete a display language In the setup wizard complete the instructions on the Language Removal screen About typing input languages You can set a typing input language to use when you type The typing input language can be different from the display language When you set a typing input language AutoText and other typing options change to the selected language For example you might use your BlackBerry device in French but type messages in English Set the typing input language Verify that your BlackBerry Device Software supports multiple languages For more information contact your system administrator or wireless service provider 1 In the device options click Language 2 Set the Input Language field 3 Press the Menu key 4 Click Save Turn off the shortcut for switching
200. r is encrypted using Triple DES Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS To increase security you can set up TLS for HTTP connections between your device and the BlackBerry Enterprise Server and use Triple DES encryption for all other communication between your device and the BlackBerry Enterprise Server The WAP Browser configuration is designed to use WTLS to encrypt data that your BlackBerry device sends and receives over the Internet through a WAP gateway Communication between your device and the WAP gateway is encrypted using WTLS Communication between the WAP gateway and content servers is encrypted using TLS or SSL In the device options click Security Options Click TLS or WTLS Set the security options Press the Menu key Click Save nk WN ILS O TLS Default Set the type of TLS or SSL connection that your browser uses for HTTP connections To use a direct TLS or SSL connection set this field to Handheld To use Triple DES and TLS or SSL set this field to Proxy Allow HTTP Redirections Set whether a prompt appears before a secure web page redirects your browser to another web page Protocol Set the protocol that your BlackBerry device uses for TLS connections between the browser and content servers Encryption Strength Set whether your browser only accepts and sends data that is encrypted using 128 bit encryption To only accept and send data that
201. r wireless service provider and an enterprise voice phone number provided by your organization If you have more than one phone number associated with your device you can switch the phone number that you use as your active phone number You can receive calls to all phone numbers that are associated with your device but you make calls using your active phone number During a call you can use your active phone number only For example you cannot place one call on hold and make a second call using another phone number Switch the active phone number In the phone options click General Options Change the Active Line field Press the Menu key Click Save BPWN Phone options Hide your phone number from contacts when you make calls In the phone press the Menu key Click Options Click General Options Set the Restrict My Identity field to Always Press the Menu key Click Save OGY ee NS Turn on dialing from the Lock screen In the device options click Security Options Click General Settings Set the Allow Outgoing Calls While Locked field to Yes Press the Menu key Click Save nf wWnN 35 Sort phone numbers or contacts on the Phone screen In the phone press the Menu key Click Options Click General Options Perform one of the following actions e To sort phone numbers or contacts by frequency of use set the Phone List View field to Most Used e To sort contacts alphabetically by contact name s
202. re equipped with telecoils Irn An Verify that your BlackBerry device supports telecoil mode For more information contact your wireless service provider Or gu e po N In the phone press the Menu key Click Options Click Hearing Aid Mode Set the Mode Enabled field to Telecoil Press the Menu key Click Save The H T telecoil indicator appears in the device status section of the screen Phone shortcuts To answer a call press the Send key To insert a plus sign when typing a phone number hold O To add an extension to a phone number press the Alt key and the X key Type the extension number To assign a speed dial number to a key on the Home screen or in the phone hold the key To turn on the speakerphone during a call press the Speakerphone key To turn off the speakerphone during a call press the Speakerphone key To check your voice mail hold 1 To type a letter in a phone number field press the Alt key and the letter key To move to the top of the Phone screen press the Space key e To view the last phone number that you typed in the phone press the Space key and the Enter key Press the Send key to dial the number e To view your contact list in the phone hold the Send key e To switch phone numbers in the phone click your active phone number Click a phone number Phone troubleshooting cannot make or receive calls Try performing the following actions e Verify that your BlackBerry
203. reate new ones In your notification profiles you can set different notification options for different items set ring tones or set the volume for notification If you set notification volume to Escalating the notification volume gradually increases Switch notification profiles In the profile list click a notification profile Create a notification profile In the profile list click Advanced Press the Menu key Click New Profile Type a name for the profile Highlight an item Press the Menu key Click Edit Set notification options CaOn nauk WN Press the Menu key Click Save To set notification options for another item repeat steps 5 through 10 5 NAGS Press the Menu key Click Save Ww Change a notification profile In the profile list click Advanced Highlight a notification profile Press the Menu key Click Edit RwWN 205 5 6 7 Change the notification profile Press the Menu key Click Save You can only delete notification profiles that you created BPWN BN 285 G0 SOY OT RIN 0 00 ON Oy GB Ga NS In the profile list click Advanced Highlight a notification profile Press the Menu key Click Delete In the profile list click Advanced Highlight a notification profile Press the Menu key Click Show Tunes Click a media folder that contains ring tones Highlight a ring tone Press the Menu key Click Set As Phone Tune In the pr
204. reconciliation is turned on your BlackBerry device receives changes that you make to the email message folder on your computer over the wireless network If wireless email reconciliation is turned off or is not available for your device reconcile the changes using the email settings tool of the BlackBerry Desktop Manager See the BlackBerry Desktop Software Online Help for more information about email reconciliation Hide filed email messages In a message list press the Menu key Click Options Click General Options Set the Hide Filed Messages field to Yes Press the Menu key Click Save ON ON Pe Oe I View messages in a specific folder 1 Ina message list press the Menu key 2 Click View Folder 3 Click a folder Sent messages Resend a message 1 Ina sent message press the Menu key 2 Perform one of the following actions e To change the message click Edit Change the message Click the trackball Click Send e To change the recipients click Edit Highlight a contact Press the Menu key Click Change Address Click a new contact Click the trackball Click Send e To resend the message without changing it click Resend Stop a message from sending Verify that you are not in a wireless coverage area and your BlackBerry device is not connected to the wireless network A clock icon should appear beside the message 1 In a message list highlight the message 2 Press the Menu key 3 Click Delete
205. ree car kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device You cannot make calls to emergency numbers using voice commands 1 In the voice dialing application wait for the sound 2 Say Call and a contact name or phone number To end the call press the End key Dial an extension using a voice command Verify that you have set smart dialing options You can dial extensions only within your company Say Call extension and the extension number Use a headset You can purchase an optional headset to use with your BlackBerry device e To answer a call press the headset button e To turn on mute during a call press the headset button To turn off mute press the headset button again e To end a call hold the headset button e To make a call using a voice command hold the headset button Say the command e To pause a song press the headset button To resume playing the song press the headset button again For more information about using the headset see the documentation that came with your headset Check your phone number using a voice command 1 In the voice dialing application wait for the sound 2 Say Check my phone number Check the wireless coverage level using a voice command 1 In the voice dialing application wait for the sound 2 Say Check coverage 4l Check the battery power level usi
206. rity troubleshooting cannot unlock my device using my smart card Try performing the following actions e Verify that the correct smart card is inserted in the smart card reader e Verify that the smart card is inserted in the smart card reader correctly My device prompts me to make an emergency call when I type a password If your BlackBerry device password contains a combination of letters that corresponds to an emergency access number your device might prompt you to make an emergency call when you type your device password To continue typing your device password press the Escape key cannot connect to a Wi Fi network or log in to a VPN using a software token Verify that the time on your BlackBerry device is synchronized with the network time 277 Diagnostic reports About diagnostic reports Diagnostic reports provide wireless configuration and connection information for your BlackBerry device If you cannot connect to the wireless network or access services such as email messaging your wireless service provider or system administrator might ask you to run and submit a diagnostic report Your wireless service provider or system administrator can use the report to help you troubleshoot the problem Run a diagnostic report In the device options click Mobile Network Press the Menu key Click Diagnostics Test Press the Menu key Click Run nk wWN View a diagnostic report In the device options click
207. rmation see the safety and product information booklet for your device Turn off the speakerphone Perform one of the following actions e To turn off the speakerphone during a call press the Speakerphone key e To turn off the speakerphone and listen privately to a voice mail message song or video press the Menu key Click Activate Handset Speaker Dial using numbers or letters When you type a letter in a phone number your BlackBerry device dials the number that is associated with the letter on a conventional phone keypad e To type a number press a number key e To type a letter hold the Alt key Press the letter key Switch applications during a call 1 During a call press the Menu key 2 Click Home Screen Note If you switch to a different application and you want to end the call press the End key Switch calls 1 Press the Menu key 2 Click Swap Make a call when the device is locked Verify that dialing from the Lock screen is turned on 1 On the Lock screen press the Enter key 2 Click Place Call 20 3 Perform one of the following actions e Type a phone number e Type part of a contact name Click a contact or phone number 4 Press the Send key To end the call press the End key You can purchase an optional headset to use with your BlackBerry device e To answer a call press the headset button e To turn on mute during a call press the headset button To turn off mute press the head
208. rmation that you require to connect to a Wi Fi network You can have more than one Wi Fi profile on your BlackBerry device For example you can have one Wi Fi profile that you use to connect to a Wi Fi network at home and another Wi Fi profile that you use to connect to your organization s Wi Fi network You can also have Wi Fi profiles that you use to connect to Wi Fi networks in public places such as community centers or libraries Your device tries to connect to Wi Fi networks based on the order in which they appear in your Wi Fi profile list By default new Wi Fi profiles appear at the bottom of your Wi Fi profile list 1 Onthe Home screen or in the application list click Set Up Wi Fi 2 Perform one of the following actions e Click Scan for Networks Click a network e Click Manually Add Network Type the network name Click Add 3 Complete the instructions on the screen 4 On the Wi Fi Setup Complete screen perform any of the following actions e To change the order of Wi Fi profiles click Prioritize Wi Fi Profiles To return to the Wi Fi Setup Complete screen press the Escape key e To specify registration information click Wi Fi Hotspot Login To return to the Wi Fi Setup Complete screen press the Escape key 5 Click Finish Security Type Set the security type that the Wi Fi network supports Select WEP key Set the type of WEP key for the Wi Fi network WEP key Type the WEP key for the Wi Fi network
209. rty applications click Edit Default Permissions Expand Connections Interactions or User Data Set the permission fields Press the Menu key Click Save oon Connection permissions for third party applications USB Set whether third party applications can use physical connections such as a USB cable or RS 232 cable that you have set up for your BlackBerry device Bluetooth Set whether third party applications can use Bluetooth connections Wi Fi Set whether third party applications can use Wi Fi connections Phone Set whether third party applications can make calls or access call logs Location GPS Set whether third party applications can use your GPS location information Company Network Set whether third party applications can access the Internet or your organization s intranet using your organization s network Carrier Internet Set whether third party applications can access the Internet through your wireless service provider for example using a direct Internet connection or a WAP gateway Interaction permissions for third party applications Interprocess Communication N uw Set whether third party applications can communicate with other applications on your BlackBerry device such as the device runtime store the persistent store or global events Device Settings Set whether third party applications can turn on or turn off your device or change device options such as display options
210. rvices such as preferred rates based on your location 1 In the device options click Advanced Options Click Cell Broadcast Highlight a cell broadcast channel Press the Menu key Oe es Perform one of the following actions e To stop receiving messages from the cell broadcast channel click Disable e To delete the cell broadcast channel click Delete Channel Rename a cell broadcast channel In the device options click Advanced Options Click Cell Broadcast Highlight a cell broadcast channel Press the Menu key Click Set Nickname Type a name for the cell broadcast channel Click OK NON WN Message options View an address instead of a display name 1 Ina message click a contact 2 Click Show Address To view the display name again click a contact Click Show Name 81 Turn off AutoText for SMS text messages In the device options click SMS Set the Disable AutoText field to Yes Press the Menu key Click Save BWN View more of the history in SMS text messages In the device options click SMS Set the Number of Previous Items field Press the Menu key Click Save PWN Store SMS text messages on your SIM card If you set your SIM card to store SMS text messages the SIM card does not delete SMS text messages after the BlackBerry device imports them to a message list 1 In the device options click SMS 2 Set the Leave Messages On SIM Card field to Yes 3 Press the Menu key
211. s e To accept the suggested spelling click the highlighted word e To ignore the suggested spelling press the Escape key e To ignore all instances of the suggested spelling press the Menu key Click Ignore All e To add the word to the custom dictionary press the Menu key Click Add To Dictionary e To stop checking the spelling press the Menu key Click Cancel Spell Check Save a draft of a message 1 When composing a message click the trackball 2 Click Save Draft Blind carbon copy a contact 1 When composing a message press the Menu key 2 Click Add Bcc Attach a contact to a message 1 When composing a message press the Menu key 2 Click Attach Address 3 Click a contact Set the importance level for a message When composing a message press the Menu key Click Options Set the Importance field Press the Menu key Click Save uk WN Save a message 1 Ina message press the Menu key 2 Click Save Reply to a message 1 Ina message click the trackball 2 Click Reply or Reply to All Delete the original text from a reply message 1 When replying to a message press the Menu key 2 Click Delete Original Text 50 Forward a message 1 In a message press the Menu key 2 Perform one of the following actions e Click Forward e Click Forward As Click a message type Delete a message 1 Ina message click the trackball 2 Click Delete Delete multiple messages 1 Ina me
212. s For more information see the user guide supplement for the S MIME Support Package for BlackBerry devices or thePGP Support Package for BlackBerry devices About PGP keys You can use PGP keys if you install the PGP Support Package for BlackBerry devices For more information see the user guide supplement for the PGP Support Package for BlackBerry devices About memory cleaning You can use this feature if you install the S MIME Support Package for BlackBerry devices or the PGP Support Package for BlackBerry devices For more information see the user guide supplement for the S MIME Support Package for BlackBerry devices or thePGP Support Package for BlackBerry devices N ul oO Smart cards If you use two factor authentication and your BlackBerry device password or smart card password is numeric you might be able to use smart password entry in some password fields When smart password entry is turned on your device is designed to remember the format of a password that you type in a password field When you type the password again your device applies a smart password filter to the password field If the password is numeric a 123 indicator appears beside the password field and you do not have to press the Alt key to type numbers If the password is alphanumeric an ABC indicator appears beside the password field e Verify that the correct smart card driver and smart card reader driver are installed on your BlackBerry devi
213. s Interaction permissions for third party applications Data permissions for third party appliGattons ssscccsssecosesceesaseastsesstsessbenes4azastzenssazetsseceseprocusebdedsbivendesebsoetssniciztevazsobsdechsegebscebeced isssbassedtnovbdsisieterinestsueeiedehdeorbrasbversbaeasts BGK BR CAME sorsia NEE NR abc RNa awed cca RRA ENA aaa aa don ata Dede E RR RAG About BrickBreaker BrickBreaker capsules BrickBreaker scoring Play BrickBreaker Adjust tite VOlUME ws sis cuss ccaxesknbuiseaca cud Sena asda RAAG NN EAEE cin dln bbb EELNE AET ctl cadence dena SAAE RE AAE 21 Setthepaddle speed exces secs ecace cect adeencons esnvoscnascdasstevee tu exes de daapsosaluancSae lus RAEE A RS E R EATA IEE AREATA Submit a score to the BrickBreaker high score web site Check the high scores on the BrickBreaker web site Service books About service books Accepta eMCe OOK arrsa eatis asar ENEA E AAAA ES AEA ervacetua cases shuiasccnsacessscivasevst evsenrasaaesedenvexerstapevssmasersaacssaor aabeas terssterssnine tee senacem tena venpternete 263 Delete a service BOOK sissiccsscesssscisssoxsscessvscensseavecevsvisvusisbcsisvcessescendactvaeksvasievscisvisdstesvisccvazsvvssieacvishisatoisivicessiassvadvevisivisieyiatssissveisaviavivssivnssl ataeviste AN 263 Mroubleshooting sericsson tasisectana menace tae ntltiaaecnsneiaae ua NStatial Mia NaNCAaeua aaa BlackBerry basics troubleshooting Phone troubleshooting Voice
214. s by category In the address book task list or memo list press the Menu key Click Filter Select the check box next to a category Delete a contact task or memo from a category NOU WN When changing a contact task or memo press the Menu key Click Categories Highlight a category Press the Menu key Clear the check box beside the category Press the Menu key Click Save Delete a category BWN 5 Note In the address book task list or memo list press the Menu key Click Filter Highlight a category Press the Menu key Click Delete When you delete a category contacts tasks or memos in the category are not deleted Memo list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list the phone the address book the calendar the task list the memo list or the password keeper 1 pi g Oo In an application press the Menu key Click Options or General Options Set the Confirm Delete field to No Press the Menu key Click Save 191 View the number of contacts calendar entries tasks or memos stored on your device 1 In the address book calendar task list or memo list press the Menu key 2 Click Options The Number of Entries field displays the number of contacts calendar entries tasks or memos that are stored on your device 192 Alarm About the alarm In the BlackB
215. s goat Rha SSE ENE 278 Abbrevratron DSE sinn ann a R E R E E O RE E S E II O A E EAE O O 281 egali notice srnce a AR E N AN T E R NENA E AE ER NERA NAA S ARR 285 BlackBerry basics Switch applications 1 In any application press the Menu key 2 Click Switch Application 3 Perform one of the following actions e Ifthe application that you want to switch to appears highlight an application and press the Enter key e Ifthe application that you want to switch to does not appear highlight Home Screen and press the Enter key Assign an application to a Convenience key Your BlackBerry device has one Convenience key on the left side of the device and one on the right side Depending on your theme you might not be able to change the application that is assigned to a Convenience key 1 Inthe device options click Screen Keyboard 2 Set the Convenience Key Opens fields 3 Press the Menu key 4 Click Save Set owner information In the device options click Owner Type your contact information Press the Menu key Click Save PWN Turn on standby mode If you are not on a call you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry device Hold the Mute key To turn off standby mode press the Mute key again About links Links appear on your BlackBerry device as underlined text You can have links to various items such as phone numbers web sites and email addresses a
216. s pressure than a lower sensitivity level In the device options click Screen Keyboard Set the Horizontal Sensitivity and Vertical Sensitivity fields Press the Menu key Click Save BWN If you are not on a call you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry device Hold the Mute key To turn off standby mode press the Mute key again Themes Depending on your wireless service provider you might be able to set a theme on your BlackBerry device that changes how items such as applications indicators words and icons appear Themes might be preloaded on your device or you might be able to download themes that are in cod file format 1 In the device options click Theme 2 Click a theme Delete a theme You can only delete themes that you have downloaded to your BlackBerry device In the device options click Theme Highlight a theme Press the Menu key Click Delete BPWN Download a theme Verify that your wireless service provider supports this feature 1 In the device options click Theme 2 Press the Menu key 3 Click Download Themes Display troubleshooting My device screen turns off When you do not use your BlackBerry device for a period of time the screen turns off to conserve battery power To turn on the screen click the trackball or press a key My display changed Depending on your theme display options such as you
217. s set up your SIM card for a SIM card phone book In the address book press the Menu key Click SIM Phone Book Click the trackball Click New Type the contact information Press the Menu key Click Save SoU Bee oT a Copy contacts from your SIM card to your address book Verify that your wireless service provider has set up your SIM card for a SIM card phone book In the address book press the Menu key Click SIM Phone Book Press the Menu key 4 Click Copy All To Address Book Note If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that is already listed in your address book your BlackBerry device does not copy the SIM card contact Wn Verify that you have loaded the SIM card phone book In the address book click a contact Highlight a phone number Press the Menu key Click Copy to SIM Phone Book Press the Menu key Click Save Onprwn Verify that your wireless service provider has set up your SIM card for a SIM card phone book In the address book press the Menu key Click SIM Phone Book Highlight a contact Press the Menu key Click Edit Change the contact information Press the Menu key Click Save Seg E oe Nee Verify that your wireless service provider has set up your SIM card for a SIM card phone book In the address book press the Menu key Click SIM Phone Book Highlight a contact Press the Menu key Click Delete
218. s truncated Try performing the following actions e Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections e If More available appears at the end of the message or attachment press the Menu key Click More or More All cannot use a shortcut to view one type of message in a message list If you switch BlackBerry devices and you restore device data from your previous device to your current device the message list shortcuts for your previous device replace the message list shortcuts for your current device To view the shortcuts for viewing one type of message in a message list view your list of saved searches 99 100 Typing Typing basics Type a symbol 1 Press the Symbol key 2 Type the letter that appears below the symbol Type an accent or special character To type an accented or special character hold the letter key and roll the trackball to the left or right For example to type hold U and roll the trackball to the left until i appears Create a link for a PIN You can create a link for a PIN in messages memos tasks or calendar entries If you click the link you can send a PIN message When typing text type pin and the PIN Create a phone number link for a conference call 1 Type a phone number for the conference call bridge 2 Perform one of the following actions e Type X and the access code e Insert a pause or wait and type the access
219. set button again e To end a call hold the headset button e To make a call using a voice command hold the headset button Say the command e To pause a song press the headset button To resume playing the song press the headset button again For more information about using the headset see the documentation that came with your headset Emergency calls Your BlackBerry device is designed to make emergency calls even when it is locked or the SIM card is not inserted If the connection to the wireless network is turned off when you initiate an emergency call your device is designed to connect to the wireless network automatically If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears you can only call emergency numbers You can only make emergency calls by typing official emergency access numbers for example 911 in North America or 112 in countries that are part of the European Union e If your keyboard or BlackBerry device is unlocked in the phone type the emergency number Press the Send key e If your keyboard or device is locked press the Enter key Click Emergency Call Click Yes Volume e To increase the volume press the Volume Up key e To decrease the volume press the Volume Down key Change the default volume for calls You can increase or decrease the default volume for calls The higher the volume percentage the louder the volume In the phone press the Menu key
220. siccescsseasacenpscensscvnsscvasscovescoasscevescrbecasasscvnicevaccenascenancevsaenaisrvsscivseessesesiciensacerbsceveseseasets 171 Copy contacts from your address book to your SIM card Change a SIM card contact Delete a SIM card contact Store SMS text messages on your SIM card About SIM card security Protect your SIM card with a PIN code Change the SIM card PIN code Change thesdisplay name fora phone nun DEn sccrsscecsscssscesseserescersacestasesteintreastensescestacecenessiteatsenauacesontccsthen EE SE KEEDA EE EAEEREN SES 243 An A E P A E E A A E E E A A E E Security basics Encryption Password keeper Advanced SECUN neinna r i He foes E irn R iets b4tesbteas eds Eer nT a r a N aE EE S i HHS hinds Smart cards VPN settings Software tokens Security troubleshooting Third party app licatiom control ci ccicesscsccssscacoass sossusssaonusssvustes sieve ce AEA E E O VARA REE esata R RR About permissions for third party applications Reset connection permissions for third party applications About direct Internet connections for third party applications 2 eeceesssscssscssscsnesssnecosscsssecnscesneessneesusecnscesnscesnessusessusesnseesuessseeesusessuessnsecsneesneessueeeneeesneeeneeesnesees 255 Set up a direct Internet connection for a third party application sesiis renies irtiri taiii eiiiai 255 Set permissions for a third party application Connection permissions for third party application
221. speed dial list click Delete Conference calls Make a conference call During a call press the Send key Type a phone number or highlight a contact Press the Send key BR WN During the second call press the Menu key 5 Click Join Note When you add more than two numbers to a conference call place the conference call on hold before you call the next phone number or contact Create a phone number link for a conference call 1 Type a phone number for the conference call bridge 2 Perform one of the following actions e Type X and the access code e Insert a pause or wait and type the access code Note If you add a pause or wait when creating a phone number link for a conference call in a message an appointment or a meeting type Tel before the phone number for the conference call bridge Do not type a space between Tel and the phone number Speak privately with a contact during a conference call 1 During a conference call press the Menu key 2 Click Split Call 3 Click a contact To return to the conference call press the Menu key Click Join 25 Disconnect a contact from a conference call 1 During a conference call press the Menu key 2 Click Drop Call 3 Click a contact Leave a conference call Verify that your wireless service provider supports this feature If you make a conference call you can leave the conference call and the call continues without you 1 During a conference c
222. ss the Menu key Click Explore Navigate to a folder that contains songs ring tones or videos Highlight a song ring tone or video Press the Menu key Click Rename Type a name for the file Click Save ai SY IN Ss Move a song ring tone or video You can only move songs ring tones or videos that you added 1 Inthe media application press the Menu key oN OU RB wN Click Explore Click a folder that contains songs ring tones or videos Highlight a song ring tone or video Press the Menu key Click Move Click a folder Click Move Here Verify that your wireless service provider supports this feature BPWN nk wWN In the media application click Ring Tones Click All Ring Tones Press the Menu key Click Download Tunes To increase the volume press the Volume Up key To decrease the volume press the Volume Down key In the media application press the Menu key Click Options Change the Volume Boost field to Yes Press the Menu key Click Save You can purchase an optional headset to use with your BlackBerry device e To answer a call press the headset button e To turn on mute during a call press the headset button To turn off mute press the headset button again e To end a call hold the headset button e To make a call using a voice command hold the headset button Say the command e To pause a song press the headset button To resume playing the song press the heads
223. ssage filter should search for in the Sent To field of email messages Separate multiple contacts or email addresses with a semicolon To specify that the email message filter should search for all contacts or email messages that contain specific text type the text and use an asterisk as a wildcard character to represent the rest of the contact or email address Subject Type text that the email message filter should search for in the subject of email messages Message Type text that the email message filter should search for in the body of email messages Sent directly to me Set whether the email message filter applies to email messages that include your email address in the To field CC to me Set whether the email message filter applies to email messages that include your email address in the CC field BCC to me Set whether the email message filter applies to email messages that include your email address in the BCC field Importance Set the importance level of email messages that the email message filter applies to Sensitivity Set the sensitivity level of email messages that the email message filter applies to Action Set whether email messages that the email message filter applies to are forwarded to your BlackBerry device If email messages are forwarded specify whether they are forwarded with high importance or with the email message header only 1 Ina message list press the Menu key 2 Click Options 3 Cl
224. ssage list highlight a date field 2 Press the Menu key 3 Click Delete Prior Note Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation Mark a message as opened or unopened In a message list perform one of the following actions e Highlight a message Press the Menu key Click Mark Opened or Mark Unopened e Highlight a date field Press the Menu key Click Mark Prior Opened Create a link for a PIN You can create a link for a PIN in messages memos tasks or calendar entries If you click the link you can send a PIN message When typing text type pin and the PIN Search for text in a message attachment or web page To search for text in a presentation attachment verify that you are viewing the presentation in text view or in text and slide view 1 Ina message attachment or web page press the Menu key 2 Click Find 3 Type the text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next Email message folders File an email message Verify that wireless email reconciliation is turned on 1 Ina message list highlight an email message 2 Press the Menu key 3 Click File 4 Click an email message folder Add change or delete an email message folder You can add change or delete the email message folder in the email application on your computer If wireless email
225. ssage types Press the Menu key Click Save Blocked messages might contribute to your wireless service plan data usage You can prevent messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or using email message filters Reset a blocked message counter nk WN In the device options click Security Options Click Firewall Highlight a message type Press the Menu key Click Reset Count or Reset All Counts Message options Check spelling automatically before sending email messages BWN In the device options click Spell Check Select the Spell Check Email Before Sending option Press the Menu key Click Save Request delivery or read confirmation for email messages Verify that your BlackBerry device is associated with an email account that uses the BlackBerry Internet Service RPWN 5 6 In a message list press the Menu key Click Options Click Email Settings In the Delivery Status Notification section perform any of the following actions e To send read notification when a sender requests it set the Send Read Receipts field e To request delivery or read notification when you send email messages set the Confirm Delivery and Confirm Read fields Press the Menu key Click Save View an address instead of a display name 1 In a message click a contact 2 Click Show Address To view the display name again click a cont
226. ssages Cell broadcasting Message options Message list options Message shortcuts Message troubleshooting sxcivyscivescivvecterscteucinsscoxssenavcctovschanrcieuasinacctaronnesisuictanstaclaniasdaaiainceccnsaniniiinnian ENA A 63 e E E EEE A E A EE MMS imessage ASICS eased cose edacz nesses cGeuseseacbssucdcsaseasa ptsausyiedersezueresydecdpa sce ytncociedozioss E EERE AA A A S EAA STIER MMS message attachments Message options Message list options MESSAGE SOMECUES 5 525 dszcasnasscacoszsseceesncnes aesegutsozscgeevensdssengeezssescstasectsansnea coatgabecsuese tenedeasphvenscesestenbotau ubsnegocba4tesseaso ddnpstsozsestgcyoosss tbedcneceah avensatadsucneVeuansaditdesbastenstistadeansesioinedie 14 Message troubleshooting ccs cvseccssccsssesusacevssstasnacenasnesuchascovesnssnstescevonstsaulenosesosechseovonsvnstay actus asbsagptsnpschisdoveseeyadtsbchoagionhlddngsisngstuidsevianevesttpedhngesvaaicsucgissgeduisdeniaeetestbeds 63 AutoText TVOM SNOT LIES sasare AEF E ENEA NE AE EEEE EEE AINIYE NEA EEE ASASAN NEEESE N EEEE TAE 14 Typing THOU SSMO CENA G seprika eiie AR e ei ia EEN TA rE aH HE SERERE nE EE HAERES ERRES Hn 10 Search for messages Search criteria VieWiailliSt OF sed searches snno nE E EA ER E Ea HA EHEER NEEE S ERS riai ade EE E RIER EEHEHE RiR 112 Change a saved search Delete a saved search Search forimessages by contactor SUDJOCE sssisescssicsvesssecssedsavsssevescinssss
227. sscosessssesceesssseeseseecsesscesessasescnessaseesaneecasescasessuscsesessanessaseesaeeecaeeseseccesessanessaseesaeeesueceeseccosectanessaseseae W FFICOMMECLIOM SETIN Sossio sio e se sewsvess eas E AANE EEEE SE AEAEE E ELETE sept ATEENAN EEEN EO Advanced Wi Fi connection settings UMA connection settings Wireless network coverage troubleshooting csis sssssceseseecsseocessbseesbivectsensdztetsetsesedubivonbiesbtdoetdsaceon eocesensb abies epeb4eteztecdeereassondedgbioyobtesebdenodiessvesbbednbibesbinebhtenadatiosuteess Power atid battery s cssicecacsaniaiinnieneasitadcntaia gin anneal i aie area da iamaian Maa ane ALNO VOU EVIE ANE E ENEN EENEN EE AEA E O ES EOE Set your device to turn on and turn off automatically Check the battery power level Check the battery power level using a voice command Reset Ele sev Ce zits satis civa cath wastes cats wien sdedcudeabdivsabtsiabeaslidube AEAEE ca aan dav ban coda bball bpd dovucbn actu EAER SANNA 239 Extend battery ie seas sc czssecicasczesncenzecsencpcasse oa cineteostent ev rean casa cdacend ava REEE vets claus bn eons copes aaa E N ATASE EGE 239 SUM CAR ciiis dnia aE E R E R E R E A A DE 241 About the SIM card phone book seach isachncnchitiackudathiiinkhnnandimiachinnhidhiminahainndumiadhunatbntinchnnaddininchisiadiimianhimiambatannin 171 Load the SIM card phone book Add a contact to your SIM card Copy contacts fromyour SIM Card to your address Dook sc sccsscexsscessscessscevssccv
228. stem on your computer for more information 182 Tasks Task basics aon In the task list press the Menu key Click New Type the task information Set a due date for the task If the task recurs set the Recurrence field Press the Menu key Click Save NOUR WN Every Set the frequency of the daily weekly or monthly recurring appointment meeting or task Relative Date Set whether the monthly or yearly recurring appointment meeting or task recurs on a relative date for example on the last Friday of each month End Set when the recurring appointment meeting or task ends Days Set the day or days on which a weekly appointment meeting or task should recur In the task list highlight a task Press the Menu key Click Open Change the task information Press the Menu key Click Save OO olin a 1 Inthe task list highlight a task 2 Press the Menu key 3 Perform one of the following actions e To mark the task as complete click Mark Completed e To mark the task as deferred in progress or waiting click Open Set the Status field Press the Menu key Click Save 1 In the task list press the Menu key 2 Click Hide Completed In the task list or memo list highlight a task or memo Press the Menu key Click Forward As Click a message type BWN You can check the spelling in messages memos tasks or calendar entries that you create 1 In a message memo task or a
229. stom word list if you do not use them Add a custom word list item In the device options click Custom Wordlist Press the Menu key Click New Type a word or letter combination Click the trackball Click Save OO oe oN Change a custom word list item 1 Inthe device options click Custom Wordlist 2 Click a custom word list item 106 3 Change the custom word list item 4 Click the trackball twice 5 Click Save Delete a custom word list item BWN In the device options click Custom Wordlist Highlight a custom word list item Press the Menu key Click Delete Delete all custom word list items RWN In the device options click Custom Wordlist Highlight a custom word list item Press the Menu key Click Clear Custom Wordlist Stop adding items to the custom word list automatically np WN In the device options click Language Click Input Options Set the Auto Word Learning and Automatic Word Learning from Messages fields to Off Press the Menu key Click Save Stop displaying contacts in the list that appears when typing By default your BlackBerry device recognizes contacts when you type them 1 r O In the device options click Language Click Input Options Set the Use Address Book as Data Source field to Off Press the Menu key Click Save 107 AutoText AutoText is designed to replace specific text that you type with preloaded AutoText entries If you ty
230. t e Search Subject Search for text in a message attachment or web page To search for text in a presentation attachment verify that you are viewing the presentation in text view or in text and slide view 1 Ina message attachment or web page press the Menu key 2 Click Find 3 Type the text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next Search for organizer data and messages that contain specific information 1 In the search application perform any of the following actions e Inthe Text field type text or a phone number to search for e Inthe Name field type a contact name to search for 2 Select one or more applications 3 Press the Menu key 4 Click Search Note If you type more than one word in the Text or Name fields only items that contain all the words appear The BlackBerry device does not search file attachments if you search messages To stop a search press the Escape key Search shortcuts e To search for a contact in a list of contacts type the contact name or initials separated by a space e To search for text in a message press S e To search for text in an attachment or on a web page press F e To search for text in a presentation attachment verify that you are viewing the presentation in text view or in text and slide view Press F 113 14 Attachments Attachment basics About attachments You can view several file attachmen
231. t how the trackball responds to your touch A high sensitivity level requires less pressure than a lower sensitivity level 1 In the device options click Screen Keyboard 2 Set the Horizontal Sensitivity and Vertical Sensitivity fields 3 Press the Menu key 4 Click Save Turn of sounds 1 In the device options click Screen Keyboard 2 Set the Audible Roll field to Mute 3 Press the Menu key 4 Click Save To turn on trackball sounds again set the Audible Roll field to Click By default you can dial phone numbers from the Home screen If your theme uses an application list you can always use shortcut keys in the applications list 1 Inthe phone press the Menu key Click Options Click General Options Set the Dial From Home Screen field to No D S AN Press the Menu key 6 Click Save To dial phone numbers from the Home screen again set the Dial From Home Screen field to Yes Typing input methods If your BlackBerry Device Software supports multiple languages and your keyboard displays Arabic or Russian letters you can type in Arabic or Russian using the SureType input method or the multi tap input method When you use the SureType input method you press the letter key for each letter in a word once even if two letters appear on the key As you type a list of possible letter combinations and words appears on the screen SureType technology selects letter combinations or words from the list based
232. t submit a diagnostic report to an email address try submitting the report to a PIN Likewise if you cannot submit a diagnostic report to a PIN try submitting the report to an email address 279 280 Abbreviation list ADN Abbreviated dialing number APN Access point name BCC Blind carbon copy CAP lock Capital letter lock cc Carbon copy DNS Domain name system EAP AKA Extensible Authentication Protocol Authentication and Key Agreement EAP FAST Extensible Authentication Protocol Flexible Authentication via Secure Tunneling EAP SIM Extensible Authentication Protocol Subscriber Identity Module EAP TLS Extensible Authentication Protocol Transport Layer Security EAP TTLS Extensible Authentication Protocol Tunneled Transport Layer Security FDN Fixed dialing number FIPS Federal Information Processing Standards FQDN Fully qualified domain name GPS Global Positioning System HMAC Keyed hash message authentication code HTTP Hypertext Transfer Protocol IKE Internet Key Exchange IMSI International Mobile Subscriber Identity IP Internet Protocol LEAP Lightweight Extensible Authentication Protocol MCC Mobile country code MDS Mobile Data System MMS Multimedia Messaging Service MNC Mobile network code MPEG Moving Picture Experts Group NAT Network address translation NUM lock Number lock PEAP Protected Extensible Authentication Protocol PIM Personal information
233. t supported profiles 202 Da te and time Set the date and time BPWN In the device options click Date Time Set the date and time Press the Menu key Click Save Get the date and time from the wireless network automatically 1 In the device options click Date Time 2 Set the Time Zone field 3 Perform one of the following actions NOW Ss e To get the date and time from the wireless network that your BlackBerry device is connected to set the Date Time Source field to Network e To get the date and time from the BlackBerry network set the Date Time Source field to BlackBerry e To set the time yourself set the Date Time Source field to Off Press the Menu key Click Update Time Press the Menu key Click Save Date and time troubleshooting The time on my device is incorrect Try performing the following actions e Ifyou have traveled to a different time zone set the Time Zone field to display the correct time zone e Ifyou have set the Date Time Source field to Network try setting the Date Time Source field to BlackBerry 204 Notification profiles Notification basics About notification profiles Notification profiles define how your BlackBerry device notifies you of calendar and task reminders and incoming messages calls and browser content Your device has six preloaded profiles Loud Vibrate Quiet Normal Phone Only and Off You can change preloaded notification profiles or c
234. t to Enabled e Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile See the documentation that came with the Bluetooth enabled device for more information about supported profiles Date and time troubleshooting The time on my device is incorrect Try performing the following actions e Ifyou have traveled to a different time zone set the Time Zone field to display the correct time zone e Ifyou have set the Date Time Source field to Network try setting the Date Time Source field to BlackBerry Notification profile troubleshooting My device is vibrating more times than expected For calls the number of times that the BlackBerry device vibrates is not determined by the number of vibrations that you set in your notification profile The device vibrates until the caller or the wireless network ends the connection am not receiving notification for incoming calls or messages Try performing the following actions e Inthe profile list verify that the Off profile is turned off e Ina notification profile exception verify that the Custom Phone Tune field is not set to Mute 275 cannot set some fields when creating a Calls From notification profile exception If you assign a custom ring tone to a contact in the address book a Calls From profile exception appears in the profile list Because these exceptions are for calls only you can only set th
235. t types on your BlackBerry device including zip htm html doc dot ppt pdf wpd txt vcf and xls files You can also view bmp gif jpg png tif and wmf files and play wav files If you save an email message that contains an attachment that you have opened the email message and the attachment are stored in the device memory until you delete the email message Open an attachment Verify that your BlackBerry device is associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or system administrator 1 Ina message click the trackball 2 Click Open Attachment 3 Ifthe message contains more than one attachment on the Attachments screen click an attachment Click Retrieve Follow a link in an attachment Some attachments might contain links to embedded content such as tables pictures footnotes text boxes or comments In an attachment click a link To return to the attachment press the Escape key View properties for an attachment You can view the size author publication date and other attachment properties for an attachment 1 In an attachment press the Menu key 2 Click Retrieve Info or View Info Set font options for an attachment In an attachment press the Menu key Click Options Set the font fields Press the Menu key Click Save nk
236. tachment or web page To search for text in a presentation attachment verify that you are viewing the presentation in text view or in text and slide view 1 Ina message attachment or web page press the Menu key 2 Click Find 3 Type the text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next View messages in a specific folder 1 Ina message list press the Menu key 2 Click View Folder 3 Click a folder MMS message attachments Attach a media file to an MMS message 1 When composing an MMS message press the Menu key 2 Click Attach Picture or Attach Audio 3 Click a picture or audio file Attach a contact or appointment to an MMS message You can only send nonrecurring appointments in MMS messages If you attach a meeting the attendees are removed 92 1 When composing an MMS message press the Menu key 2 Perform one of the following actions e To attach a contact click Attach Contact Click a contact e To attach an appointment click Attach Appointment Highlight an appointment Press the Menu key Click Continue Save a picture from an MMS message 1 Inan MMS message click a picture 2 Click Save Picture Add an appointment to your calendar from an MMS message In an MMS message click an iCalendar attachment Click View Appointment Press the Menu key Click Add To Calendar BWN Add a contact to your address book from an MMS message
237. task in Lotus Notes Categories are shared between the address book the task list and the memo list and changes that you make in one application are made in all applications Create a category for contacts tasks or memos In the address book task list or memo list press the Menu key Click Filter Press the Menu key Click New Type a name for the category Press the Enter key twice On a Ss Categorize a contact task or memo When creating or changing a contact task or memo press the Menu key Click Categories Select the check box beside a category Press the Menu key Click Save nf WN Sort contacts tasks or memos by category 1 In the address book task list or memo list press the Menu key 2 Click Filter 3 Select the check box next to a category Delete a contact task or memo from a category When changing a contact task or memo press the Menu key Click Categories Highlight a category Press the Menu key Clear the check box beside the category Press the Menu key Click Save NOU WN Delete a category In the address book task list or memo list press the Menu key Click Filter Highlight a category BWN Press the Menu key 5 Click Delete Note When you delete a category contacts tasks or memos in the category are not deleted Address lookup Search for contacts in your organization s address book Verify that your BlackBerry device is associated
238. that you used to encrypt the file insert the media card into the BlackBerry device that you used to encrypt the file In the media card options change the Encryption Mode field to None or Security Password 1ize my media card es not recoc Disconnect your BlackBerry device from your computer Turn off mass storage mode support Format the media card My device is not using the correct ring tone or Home screen background If you are using a ring tone or Home screen background picture that you encrypted on your media card using your BlackBerry device password and you reset your device unlock your device 158 Maps Map basics 1 Ona map press the Menu key 2 Click Get Directions 3 Perform one of the following actions to specify a starting location e To specify your current location click Where Am e To specify a new location click Enter An Address e To specify a saved location click From Favorites e To specify a location for a contact click From Address Book 4 Repeat step 3 to specify an ending location When viewing text directions click View On Map To view text directions again press the Menu key Click View Directions 1 Ona map press the Menu key 2 Click Send Directions or Send Location 3 Click a message type d Caio Qi 1 On a map press the Menu key 2 Click Find Location 3 Perform one of the following actions e To view your current location click Where I Am e To view a new
239. tion e To switch presentation views press M e To move to the next slide press N e To move to the previous slide press P e To move to the last cursor position after closing and reopening a presentation attachment verify that you are viewing the presentation in text view or in text and slide view Press G Browser shortcuts e To insert a period in the Go To dialog box press the Space key e To insert a slash mark in the Go To dialog box press the Shift key and the Space key e To stop loading a web page press the Escape key e To close the browser hold the Escape key On a web page e To move to a specific web page press G e To return to the home page press H e To open the bookmark list press K e To add a bookmark press A e To view a list of web pages that you have visited recently press I e To refresh a web page press R e To view the web page address for a link highlight a link Press L e To view the web page address for a web page press P e To save a web page to a message list press S e To follow a highlighted link press the Enter key e To hide the banner press U To view the banner press U e To view a thumbnail version of a web page press X To return to the normal view press any key e To open the browser options in the browser press O e To hide the browser press D Navigate a web page e To move up a screen press the Shift key and the Space key e To move down a screen press the Space key e
240. tributing to data usage by turning off email message forwarding or using email message filters In the device options click Security Options Click Firewall Highlight a message type Press the Menu key Click Reset Count or Reset All Counts nk Wn In the phone press the Menu key Click Options Click Call Logging 4 Select a call log type option To hide call logs in a message list select the None option Wn Message shortcuts In a message e To reply to a message press R e To reply to all press L e To forward a message press F e To file a highlighted email message press I e To view the email address of a contact in a message highlight the contact Press Q To view the display name press Q In a message list e To open a highlighted message press the Enter key e To compose a message from a message list press C e To mark a message as opened or unopened press the Alt key and U e To view received messages press the Alt key and I e To view sent messages press the Alt key and O e To view voice mail messages press the Alt key and V To view SMS text messages press the Alt key and S e To view call logs press the Alt key and P e To view all your messages press the Escape key Move around a message list e To move up a screen press the Shift key and the Space key e To move down a screen press the Space key e To move to the top of a message list press T e To move to the bottom of a
241. typing input languages Verify that your BlackBerry Device Software supports multiple languages For more information contact your system administrator or wireless service provider 225 In the device options click Language Set the Use Input Method Shortcut field to No Press the Menu key 4 Click Save To turn on the shortcut for switching typing input languages again set the Use Input Method Shortcut field to Yes To receive notification when you switch typing input languages set the Notify me field to Yes Wn Set the voice dialing language Verify that your BlackBerry Device Software supports multiple languages For more information contact your system administrator or wireless service provider 1 In the device options click Language 2 Set the Voice Dialing Language field 3 Press the Menu key 4 Click Save Set display options for contacts You can set how your contacts appear in all applications including the phone message list address book and calendar In the device options click Language Set the Name Display field to Last name First name Wn Press the Menu key 4 Click Save To sort your contacts by first name set the Name Display field to First name Last name Language troubleshooting Some characters do not appear correctly on my device The BlackBerry Enterprise Server or BlackBerry Internet Service that is associated with your BlackBerry device might not support the characters
242. u items e Available e Unavailable 4 Type a message that contacts can see when they view your contact information 5 Click OK When you change your availability status to unavailable you receive BlackBerry Messenger messages but you are not notified Receive notification when a contact becomes available 1 In BlackBerry Messenger on the contact list screen highlight an unavailable contact 2 Press the Menu key 3 Click Set Alert 218 Display and keyboard Backlighting About backlighting The screen and keyboard on your BlackBerry device are designed to be lit so that you can use your device in various lighting conditions The backlighting is designed to adjust automatically depending on lighting conditions in your environment Turn off automatic backlighting In the device options click Screen Keyboard Set the Automatic Backlight field to Off Press the Menu key Click Save PWN Set the brightness of the backlighting In the device options click Screen Keyboard Set the Backlight Brightness field Press the Menu key Click Save BWN Set how long backlighting remains on In the device options click Screen Keyboard Set the Backlight Timeout field Press the Menu key Click Save BPWN Display options Use a picture as the Home screen background 1 Inthe media application click Pictures 2 Click My Pictures 3 Highlight a picture 219 4 Press the key 5 Click Set As Home
243. ule an appointment quickly in Day view In the calendar options verify that the Enable Quick Entry field is set to Yes 1 In Day view beside the start time type the subject of the appointment 2 Type a location in parentheses 3 To change the end time roll the trackball 175 4 Click the trackball Verify that your BlackBerry device is associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or system administrator 1 In the calendar press the Menu key Click New Type the meeting information If the meeting recurs change the Recurrence field Click the trackball Click Invite Attendee Click a contact To add another contact to your meeting repeat steps 5 through 7 Click the trackball Click Save Note If your device is associated with more than one email address in the Send Meeting Request Using field you can change the email address that you want to use to send the meeting invitation oan oan kwhn Zs Every Set the frequency of the daily weekly or monthly recurring appointment meeting or task Relative Date Set whether the monthly or yearly recurring appointment meeting or task recurs on a relative date for example on the last Friday of each month End Set when the recurring appointment meeting or task ends Days Set the day or days
244. ur computer or on a Bluetooth enabled device Transfer a file between your device and your computer using the media manager tool 1 Connect your BlackBerry device to your computer 2 On your computer open the BlackBerry Desktop Manager 3 Double click Media Manager 4 Drag a file or folder from one location to another For more information about using the media manager tool see the Media Manager Online Help Transfer a file between your device and your computer in mass storage mode Verify that mass storage mode is turned on 1 Connect your BlackBerry device to your computer 2 On your computer double click My Computer 3 Inthe Devices with Removable Storage section click Removable Disk 4 Drag a file from one location to another To exit mass storage mode disconnect your device from your computer Send a media file using Bluetooth technology Verify that Bluetooth technology is turned on and that your BlackBerry device is paired with a Bluetooth enabled device 1 In the media application click a media type 2 Click a category 3 Highlight a media file 4 Press the Menu key 147 5 Click Send Using Bluetooth 6 Click a Bluetooth enabled device 7 Click Send Receive a media file using Bluetooth technology Verify that Bluetooth technology is turned on and that your BlackBerry device is paired with a Bluetooth enabled device nf WN In the media application click a media type Press the Menu key
245. vice only set the Delete On field to Handheld Prerequisites Wireless data synchronization e Verify that you have synchronized your organizer data using the synchronization tool of the BlackBerry Desktop Manager For more information see the BlackBerry Desktop Software Online Help e Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your system administrator Synchronize organizer data over the wireless network In the address book calendar task list or memo list press the Menu key Click Options Set the Wireless Synchronization field to Yes BWN Press the Menu key 5 Click Save To stop synchronizing organizer data over the wireless network set the Wireless Synchronization field to No About synchronization conflicts A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry device and in the email application on your computer If you reconcile your email messages using wireless email reconciliation on your device you can set whether the email messages on your device or the email messages on your computer take precedence when an email reconciliation conflict occurs If you synchronize your organizer data using wireless data synchronization the organizer data on your computer takes precedence over the organizer data on your device when a
246. vice status section of the screen to indicate that your device is deleting a copy of the private key from the temporary device memory A lock indicator appears when the device has deleted the key Verify that you have set a BlackBerry device password In the device options click Security Options Click General Settings Set the Content Protection field to Enabled To set content protection to exclude your contacts set the Include Address Book field to No Press the Menu key Click Save One wen Verify that content protection is turned on You can set the strength of the encryption that your BlackBerry device uses to protect data that you receive when your device is locked 1 In the device options click Security Options 2 Click General Settings 3 Set the Strength field 4 Press the Menu key 5 Click Save About encrypt If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server or BlackBerry Desktop Redirector your device is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector and your device You should generate a new encryption key every 2 weeks Generate an encryption key Verify that your BlackBerry device is associated with an email account that uses BlackBerry Enterprise Server version 4 0 or later If your device is associated with an email account that uses an earli
247. voice commands Try performing the following actions e Say the first name and the last name of your contact e Use standard pronunciation rules when you say a voice command e If your BlackBerry device does not often identify matches set the matching sensitivity level to reject less e If your device often identifies incorrect matches set the matching sensitivity level to reject more e Adapt digit dialing to improve voice recognition of numbers cannot check my voice mail If you have more than one phone number associated with your BlackBerry device and you are trying to check your voice mail using a shortcut key your device calls the voice mail access number for your active phone number Try checking the voice mail for your alternate phone number I cannot join a call If your BlackBerry device is associated with an enterprise voice phone number you cannot join a call that you make from or receive to your enterprise voice phone number with a call that you make from or receive to the phone number provided by your wireless service provider Voice dialing troubleshooting cannot make calls using a voice command Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Ifyou are using a Bluetooth enabled device such as a handsfree car kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled
248. with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your system administrator 1 Inthe address book press the Menu key 2 Click Lookup 3 Type part or all of a contact name 4 Click the trackball Manage address lookup results 1 In the address lookup results highlight a contact 170 2 Press the Menu key 3 Perform one of the following actions e To add a contact to your address book click Add e To add all the contacts click Add All e To view information for a contact click View e To delete a contact from the address lookup results click Delete e To delete the address lookup results click Delete Lookup e To start a new address lookup click Lookup SIM card phone book About the SIM card phone book Use the SIM card phone book to access contacts that you have added to your SIM card The SIM card phone book is different from the address book on your BlackBerry device If you switch SIM cards the contacts in the SIM card phone book change You can add ADN entries to your SIM card phone book You can also search for ADN or SDN entries ADN entries appear in plain text and SDN entries appear in bold Load the SIM card phone book In the address book press the Menu key Click SIM Phone Book Wait for the SIM card phone book to load Press the Escape key RPWN Add a contact to your SIM card Verify that your wireless service provider ha
249. with your BlackBerry device e If your keyboard is locked unlock your keyboard Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options Certain languages might not be supported My device does not recognize names or numbers in voice commands Try performing the following actions e Say the first name and the last name of your contact 38 e Use standard pronunciation rules when you say a voice command If your BlackBerry device does not often identify matches set the matching sensitivity level to reject less e If your device often identifies incorrect matches set the matching sensitivity level to reject more Adapt digit dialing to improve voice recognition of numbers If you have more than one phone number associated with your BlackBerry device and you are trying to check your voice mail using a shortcut key your device calls the voice mail access number for your active phone number Try checking the voice mail for your alternate phone number If your BlackBerry device is associated with an enterprise voice phone number you cannot join a call that you make from or receive to your enterprise voice phone number with a call that you make from or receive to the phone number provided by your wireless service provider 40 Voice dialing Make a call using a voice command If you are using a Bluetooth enabled device such as a handsf
250. y e To stop checking the spelling press the Menu key Click Cancel Spell Check Check spelling automatically before sending email messages BWN In the device options click Spell Check Select the Spell Check Email Before Sending option Press the Menu key Click Save Change options for checking spelling BPWN In the device options click Spell Check Select or clear the check box beside one or more options Press the Menu key Click Save Add a word to the custom dictionary An pwns In the device options click Spell Check Click Custom Dictionary Press the Menu key Click New Type a word or letter combination Click the trackball 105 Change a word in the custom dictionary In the device options click Spell Check Click Custom Dictionary Highlight a word Press the Menu key Change the word Click the trackball OF Oe oN Ss Delete a word from the custom dictionary In the device options click Spell Check Click Custom Dictionary Highlight a word Press the Menu key Click Delete up WN Word list About the custom word list If the typing input language for your BlackBerry device is Arabic or Russian and you type a word or letter combination that your device does not recognize your device adds the word or letter combination to the custom word list You can also add words or letter combinations manually to the custom word list Your device deletes words from the cu
251. y Click Edit In the From field press the Menu key Click one of the following menu items Add Name e Change Name e Delete Name 209 Delete a notification profile exception In the profile list click Advanced Highlight a notification profile exception Press the Menu key Click Delete BWN About custom ring tones You can assign a custom ring tone to a contact without changing other notifications Custom ring tone options appear with your contacts and your notification profiles When you assign a custom ring tone to a contact a new profile exception appears with your notification profiles as Calls From lt contact gt Notification profile exceptions are shared between your contacts and your notification profiles and changes that you make in one application are made in the other application Your BlackBerry device bases the volume for custom ring tones on the volume that you set in the active notification profile Assign a ring tone to a contact In the address book highlight a contact Press the Menu key Click Edit Click the trackball Click Add Custom Phone Tune Set a ring tone Press the Menu key Click Save Ses OOF ON Notification profile troubleshooting My device is vibrating more times than expected For calls the number of times that the BlackBerry device vibrates is not determined by the number of vibrations that you set in your notification profile The device vibrates until the c
252. your phonenumber usinga Voice Command ss scisuccsssciavsscansciaxscivascivesciesscasusonvscosusctvnscabesachevaciessctvasonsaceassdvesscbaaickuvaslnasi ascot a d i Ei a aaa Check the wireless coverage level using a voice command Check the battery power level using a voice command Set the voice dialing language Turnorf choice listsfor voice COMMANGS ss cciesscersccsnreeresens e EANO A COI NEA A RTEA AAA 23 Setithe matching Sensitivity level for VOICE command Sissisurininssnnoiiarie iiiter AEEA SE EEES AEEA EENS EEEE SGE ATSR 23 Turn off voice prompts Set playback options for voice dialing Improve voice recognition of numbers GIES CANT EVOUDIESIROGUI NG crsccesescevccesssctustciasceratysossceansveduccexsscessseistecasodesstevssseeatascossciosteesusdess eve AALA AAEL AAEE S AE ENTES 43 Camera seeps a a A E E E 40S x caiton acon E E EE 110094 ev ancan spats E T EE T E 45 Zoom in to OF OUT from a SUDJOCE oon eeceeeesseeecsseessseccsseessscecnsecssscesssecsnsecsnsessseccsnscssnsessucesnsessnsessnscesnscesnecssnsesnusssnsesssseesnscesnsessusessusesaneeesaceenacesnseesueesessessusecsutessetessueesneessaaeens 45 WAKE PCL E A E A E EEA E EEEE A EE EE Hess bveced aod atordesnriedeb teas E EA Change the flash mode for a picture Change the size of the viewfinder for a picture View the number ofremaiting PICEUNES lt sssccescvvosctsessvssasasscssssscivessssestsseseninsosuenest ecnbbenced eas Seidsno6ssecbssoatben

Blackberry 8320 Cell Phone User Manual

Contents

Download Pdf Manuals

Related Search

Related Contents