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Blackberry 8120 Cell Phone User Manual

1. Set the date and time i recess ect OE OY deb EXTA ECCE GERE TEUER XX ERO XAV EU GRECE REED ESTESA Get the date and time from the wireless network automatically Date and time troubleshooting Notification profiles Notification basics LED ioEITICA O uode E E rectc rcr teile eddie ie dare utc eA ed auus Cea Delect debe ER cepa eoe eds De er Pe cha Custom notification Notification profile troubleshooting IET dUJQVACDIIIIID II 219 MEE cL RM 219 Conversations deer tme niri RR do NE on Oa E debe b IURE EE RIA Ate o tau dotate RC 221 Availability EE ainai aeeai aA EEA ESEA KEE E LEAKE AREAN EEEE VERRA EDA in EE Aaii asidi 223 Display and keyboard ERE EE auaasaeas vanaeienbens baat demeantaceslh ade dean een 225 Backlighting Display options AAT T OPONE esrara saen EA UEA EE SEEE AE SERIEA NAARAS EAEAN ERER E ANAA E SAAL EAEE 227 Themes Display troubleshooting Language Change the display language Addadisplay language mime tti EHE PEREERTE REFS PHEEH HER etU EH a AEE AES putat EATE PETE EE ENDE Hn S AEH HEHE IN Delete aidisplay language sscsscssercscosssscsveccusesososorescosvnecavssasseessseontvosssccavencsvessiesoctoecsubestpenniponbisostsecnnbect About typing input languages Change the typing input language Switch typing inp t methods 25 5 aces au
2. 82 Message OptlOnis 5 cocotte thence ene eR boas nesta M VE CU EE Hd UY AVR ee ENSE Y EV rt RPM SECRET EESAN UY KEES SGE NESER bre ceres prese Message list options Message shortcuts cer auncide 65 LU EXP SAS 91 MMS imessage Da SIES occa ttem eorr onset b vero Y ENTE RU Yvon ce eA EN SE AUTE NECARE Yee YR CO IRA eua ev T VEO e 91 MMS message attachments Message options Message list Opti SEE 62 Message shortcuts Message troubleshooting Typing Typing basics Typing inpatmethods 2 ud eai eei e e HII H HESS H REIHE HS rahn ERS HATH SEHR HEU HHEHROH NE ET Ee HH AE HP EHE Hie HE HITS 105 Stoel TFG CEG CREM csetera reete eripiet A eene rot erre revue rasa pese utl evel Rue tan leva Eee eg eee reed ee ue p A Custom dictionary AutoText Bst TY POV SS ENO OBI o cope teser ROS RU HOPES UAE ALGEN ETAETA TEN A TEUAS REI GUI OSEE HANE A ree RTT EH AEN RENDIR MERE ners Tn Search for messages Search criteria View a list of saved searches Change a saved search Delete a Saved Sear cli aee ecio niano SOA OE AAI A LOEO CURED ERU UR QU ERU aba nota EUR adduced anni aoe aac reu euo beS 114 Search formessages by contact OF subjecb cue
3. Emergency calls Volume Aereo E To EATUR e CP 24 Voice mail Speed dial s27 Conference calls CEO o reegen KORE SEANS ASEE AE AELE EREA EE NESET AANEEN AAEE A EEEE M EEES 28 Call logs Call waiting Gal BAAVEYD TR Assirians aK c GSG 3l Call bIOEKING eter EE 33 Fixed CU ea LIN he uctor RENTUR RHET o RR RERO RURIO ROCA RI IORRRE ute HERE UH ien PUE TORRE re GRUB EE 34 Smart Gali ucro toi icm terecs ease coe EAER dE HENLEY UTE DX LEX LUN EVE EN AED EYE ERA ve EE ke 35 TTY support Multiple phone numbers Phone options Phone ShoFtCUEs sinian iartain dretesirs ccn mecrs ea AT dcs e HC dde eae wean LE GER EE Ee RE RECEIVES M Heu Eee EXEC UN ek vo Fa 15 Phone troubles hoD f sarraa aE Enae cratseansorvsscovsstessaevsescessserayeessesseserasteesssvevsscrasceratopuahetvyserast devs EORR SER DU AEA E EEADERS EESE ceva ansacteas ORO EAE SAREA EAE 39 bocRIETT De Pc Make a call using a Voice command usui cioiieoscan caedere eire Ye ERROR EON HORRORE SEL ESENE KELNE EARN AE AN R USE cube Dial an extension using a voice command Check your phone number using a voice command Check the wireless coverage level using a voice command Checkthe battery powerlevel using a voice comtmarnd 5 2 atrii trees rtt experte ace esee abe REE
4. Add an application caso prd ore atte a tte TR RP tel rae ent HO EDI RI toi oe arene nee en ea eae er View properties for an application Delete a third party application Receive a device password prompt before you add an application View the size of an application database scscscsssscsssesssscssscsssecsssessssesssessosessnccssscessceesscecsseecusecsuseesseecssessasessuessasessucesssessosessosecsucecaseesstessutesasessaseesaeesosessnsessecesseseees Application troubleshooting 2 rint titt e ebd ecards ex Or dade e C DX dO c XE dated Media file management Songs ring tones videos and voice notes CEMITERIO E RRRMPRA Pictures Media card options Media EL Ere TS orsin eisie M 18 Navigation Map options ETE c i AE 19 Maps troubleshOOLifld 5 3 etre rere ree Hum Dae OR Uie E EEEE A Y Uere d red vH ere retener Ares iasi 166 GPS technology About GPS technology Get your GPS location Preventcothers from tracking your locatioli sssaaa Hett Hester Heller Het HH Perrier 167 GPS technology troublesShootihg 6 riae iret trees tosta rice get eee Eee RENTEN Ree EEE EENE E eH ETENA ATSE L SSE Neia 167 Mailing lists leg c
5. Tosetthe Notify Me During Calls field for another item repeat steps 5 through 10 Press the Menu key Click Save Silence your device In the profile list perform one of the following actions To receive LED notification only click Quiet To receive vibrate notification only click Vibrate To turn off all notification including notification profile exceptions and LED notification click Off View a list of saved ring tones 1 Inthe profile list click Advanced 2 Highlight a notification profile 3 Press the Menu key 4 Click Show Tunes 5 Click a media folder that contains ring tones To play a ring tone highlight a ring tone Press the Menu key Click Play Download a ring tone Verify that your wireless service provider supports this feature In the media application click Ring Tones Click All Ring Tones Press the Menu key RPWN Click Download Tunes LED notification LED notification The LED light on the top of your BlackBerry device flashes different colors to indicate different statuses Green You are in a wireless coverage area Blue Your device is connected to a Bluetooth enabled device Red A new message has arrived and your selected notification profile is set to notify you using the LED If you are using your device with a smart card your device is accessing data on the smart card Amber The battery power level for your device is low Turn off Bluetooth connecti
6. cannot connect to a Wi Fi network or log in to a VPN using a software token Verify that the time on your BlackBerry device is synchronized with the network time Diagnostic reports About diagnostic reports Run a diagnostic report In the device options click Mobile Network Press the Menu key Click Diagnostics Test Press the Menu key Click Run Ux E S RA View a diagnostic report 1 In the device options click Mobile Network 288 Press the Menu key Click Diagnostics Test Highlight a report Press the Menu key Click View Report aun WN In the device options click Mobile Network Press the Menu key Click Diagnostics Test Highlight a report Press the Menu key Click Email Report or PIN Report OF UT S pU UNA In the device options click Mobile Network Press the Menu key Click Diagnostics Test Highlight a report Press the Menu key Click Delete or Delete All 9 us twm If you set the default recipient each time that you submit a diagnostic report your BlackBerry device sends the report to that recipient If you want to specify a recipient each time that you submit a report do not set the default recipient 1 In the device options click Mobile Network Press the Menu key Click Diagnostics Test Press the Menu key Click Options Type the contact information Press the Menu key Click Save ce go Ut RUN View the version number of the BlackBerry Device Sof
7. 224 Display and keyboard Backlighting About backlighting The screen and keyboard on your BlackBerry device are designed to be lit so that you can use your device in various lighting conditions The backlighting is designed to adjust automatically depending on lighting conditions in your environment Set the brightness of the backlighting In the device options click Screen Keyboard Set the Backlight Brightness field Press the Menu key Click Save PWN Set how long backlighting remains on In the device options click Screen Keyboard Set the Backlight Timeout field Press the Menu key Click Save BWN Stop backlighting from dimming automatically In the device options click Screen Keyboard Change the Automatically Dim Backlight field to Off Press the Menu key Click Save PWN Display options Use a picture as the Home screen background 1 In the media application click Pictures 2 Click My Pictures 3 Highlight a picture 225 4 Press the key 5 Click Set As Home Screen Image To clear the picture from the Home screen press the key Click Reset Home Screen Image Download a Home screen background Verify that your wireless service provider supports this feature In the media application click Pictures Click My Pictures Press the Menu key Click Download Images BRPWN Set the display font In the device options click Screen Keyboard Set the font fields Pre
8. Synchronization troubleshooting Email messages are not reconciling over the wireless network Try performing the following actions Verify that your BlackBerry device is connected to the wireless network Verify that wireless email reconciliation is turned on Reconcile email messages manually In a message list press the Menu key Click Reconcile Now am not receiving email messages from personal folders on my computer If your BlackBerry device is associated with a Microsoft Outlook email account you must use the synchronization tool of the BlackBerry Desktop Manager to reconcile email messages in personal folders For more information see the BlackBerry Desktop Software Online Help Email messages are not being deleted over the wireless network Try performing the following actions Ifyou delete multiple email messages on your BlackBerry device highlight the email messages and press the Backspace Delete key If you delete multiple email messages using the Delete Prior menu item the email messages are not deleted during wireless email reconciliation Inthe email reconciliation options verify that the Delete On field is set to Mailbox amp Handheld Organizer data is not synchronizing over the wireless network Try performing the following actions Verify that your BlackBerry device is connected to the wireless network Verify that wireless data synchronization is turned on in the address book calend
9. To set how quickly playback for contacts occurs set the Name Playback Speed field To set the playback volume for contacts set the Name Playback Volume field 3 Press the Menu key 4 Click Save In the device options click Voice Dialing Press the Menu key Click Adapt Digits Complete the instructions on the screen BUNKMA Voice mail check your voice mal Verify that you have a voice mail access number Depending on your theme you might be able to check your voice mail from the Home screen 1 In the phone press the Menu key 2 Click Call Voice Mail If a voice mail access number is not already set on your BlackBerry device you can type the access number for a different voice mail system If you have more than one phone number associated with your device you can only set the voice mail access number for the active phone number 1 In the phone press the Menu key Click Options Click Voice Mail Type a voice mail access number and a password HIE M IS Press the Menu key 6 Click Save Speed dial Make a call using speed dial You can make a call using speed dial in the phone on the Home screen in a message list or in an open message Hold the key that you have assigned to the contact or phone number Assign a speed dial number to a key In the phone press the Menu key Click View Speed Dial List Click an unassigned key Click New Speed Dial Click a contact np WN Change the c
10. 1 In a sent message press the Menu key 2 Perform one of the following actions Tochange the message click Edit Change the message Click the trackball Click Send Tochange the recipients click Edit Highlight a contact Press the Menu key Click Change Address Click a new contact Click the trackball Click Send Toresend the message without changing it click Resend Stop a message from sending Verify that you are not in a wireless coverage area and your BlackBerry device is not connected to the wireless network A clock icon should appear beside the message 1 In a message list highlight the message 2 Pressthe Menu key 3 Click Delete 72 Hide sent messages In a message list press the Menu key Click Options Click General Options Change the Hide Sent Messages field to Yes Press the Menu key Click Save Qv Ur om NS Message list options View more of the subject line for messages In a message list press the Menu key Click Options Click General Options Perform any of the following actions Setthe Display Message Header On field to 2 lines Setthe Display Time and Display Name fields to No BURMA 5 Pressthe Menu key 6 Click Save Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords In an application press the Menu key Click Op
11. 1 Ona web page press the Menu key 130 2 Click History Stop loading a web page 1 When a web page is loading press the Menu key 2 Click Stop Return to the home page 1 Ona web page press the Menu key 2 Click Home Close the browser 1 In the browser press the Menu key 2 Click Close Links pictures and web page addresses View the address for a link or picture 1 Ona web page highlight or pause on a link or picture 2 Press the Menu key 3 Click Link Address or Image Address View the address for a web page 1 Ona web page press the Menu key 2 Click Page Address Copy an address for a web page link or picture 1 Ona web page perform one of the following actions Highlight or pause on a link Press the Menu key Click Link Address Highlight or pause on a picture Press the Menu key Click Image Address Pressthe Menu key Click Page Address 2 Click Copy Address To paste the address press the Menu key Click Paste 131 Forward a link or picture from a web page On a web page highlight or pause on a link or picture Press the Menu key Click Link Address or Image Address Click Send Address 5 Click a message type To return to the browser after you send the message press the Escape key BURMA Forward a web page address 1 Ona web page press the Menu key 2 Click Send Address 3 Click a message type To return to the browser after you send the message p
12. Categories Address lookup SIM card phone book Contact St OPTIONS ssrin hr Heer tre rne rH EGRE ee HUE Hee He tH HERPES HR EH OHR ar EE HET HH ees eee ieee Contact troubleshooting Calendar Calendar basics MEETINGS i detec aA eb e dele eee E sch cab gua de id de ne eres d e e even cH Enero Calendar Options asso et ee a edt e ORTU OCHO RENE ee nee ee Ten eee ee nee eee Multiple calendars Calenda ESTO DE E t EE RE 19 Calendar troubleshooting Categories Task list options Memo basics eue eli E NORMEN E M mg TES Rej TIONS lt i ssssesssescessesvsesseasicerscessoevevechceasusssaveuocesacnvvsesovosvvnssispssvsase vanc03sansypehvestaase6sv nsvanstt estes denspboxta tes CoCaphetsans sssesnesavssiyoevesiutedseasanvesssvessbvaessieestbeunnseeniaeapenstee 197 Turn on the alarm Silence the alarm C lculatot 201 Use thecalcula eT ERE EET TITO 201 CONVENE a meas l emerit essere icit tre PH GHREHH EHE HS HE EE EH TS Meier Hobbes eec EEE EIN PH ves H RE bres iler ever REP IE Hes erc sies 201 Bluetooth technology nione diii e REO cci eit eI Ente tangs Hoven diat ec EN erit N Bluetooth technology basics Bluetooth technology options Bluetoothtechiology TOU DISS HO OUI G esie eni v or NT IG NORD EEAS EASES EAEE EAE EAEE SE SEASONE ESENE 207 Date vane time Eee
13. e If More available appears at the end of the message or attachment press the Menu key Click More or More All cannot use a shortcut to view one type of message in a message list If you switch BlackBerry devices and you restore device data from your previous device to your current device the message list shortcuts for your previous device replace the message list shortcuts for your current device To view the shortcuts for viewing one type of message in a message list view your list of saved searches Typing Typing basics Type a symbol 1 Press the Symbol key To view more symbols press the Symbol key again 2 Typethe letter that appears below the symbol Type an accent or special character To type an accented or special character hold the letter key and roll the trackball to the left or right Click a selected character For example to type hold 3 and roll the trackball to the left until is highlighted Click the trackball Cut copy and paste text With text highlighted click the trackball Click Cut or Copy Place the cursor where you want to insert the cut or copied text Click the trackball Click Paste nk WN Clear a field 1 When typing text press the Menu key 2 Click Clear Field Highlight a line of text 1 Place the cursor where you want to highlight the line of text 2 Press the Menu key 3 Click Select 4 Roll the trackball up or down Highlight text character by char
14. Depending on your wireless service provider you might be able to set a theme on your BlackBerry device that changes how items such as applications indicators words and icons appear Themes might be preloaded on your device or you might be able to download themes that are in cod file format Switch themes 1 In the device options click Theme 2 Click a theme Delete a theme You can only delete themes that you have downloaded to your BlackBerry device 1 In the device options click Theme 2 Highlight a theme 3 Press the Menu key 4 Click Delete Download a theme Verify that your wireless service provider supports this feature 1 In the device options click Theme 2 Pressthe Menu key 3 Click Download Themes Display troubleshooting My device screen turns off When you do not use your BlackBerry device for a period of time the screen turns off to conserve battery power To turn on the screen click the trackball or press a key My display changed Depending on your theme display options such as your font and Home screen background might change when you switch themes 229 230 Language Change the display language Verify that your BlackBerry Device Software supports multiple languages For more information contact your wireless service provider or administrator 1 In the device options click Language 2 Change the Language field 3 Press the Menu key 4 Click Save Add a displa
15. In the device options click Bluetooth Press the Menu key Click Options In the Device Name field type a name for your BlackBerry device Press the Menu key Click Save Turn off Bluetooth connection notification wu PWN gt In the device options click Bluetooth Press the Menu key Click Options Set the LED Connection Indicator field to Off Press the Menu key 6 Click Save To turn on Bluetooth connection notification again set the LED Connection Indicator field to Yes Turn off the prompt that appears when connecting or pairing np WN 6 In the device options click Bluetooth Click a Bluetooth enabled device Click Device Properties Set the Trusted field to Yes Press the Menu key Click Save To turn on the prompt again set the Trusted field to No 206 Bluetooth technology troubleshooting cannot type a passkey on a Bluetooth enabled device If you cannot type a passkey on a Bluetooth enabled device the passkey might already be defined On your BlackBerry device in the Enter passkey for device name gt field try typing 0000 My list of paired Bluetooth enabled devices does not appear Try performing the following actions Verify that Bluetooth technology is turned on Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list I cannot pair with a Bluetooth enabled device Try performing the following actions Verif
16. To stop checking spelling press the Menu key Click Cancel Spell Check Save a draft of a message 1 When composing a message click the trackball 2 Click Save Draft Blind carbon copy a contact You can blind carbon copy a contact in an email message a PIN message or an MMS message 1 When composing a message press the Menu key 2 Click Add Bcc Attach a contact to a message You can attach a contact to an email message a PIN message or an MMS message 1 When composing a message press the Menu key 2 Click Attach Address or Attach Contact 3 Click a contact Set the importance level for a message You can set the importance level for an email message PIN message or MMS message When composing a message press the Menu key Click Options Set the Importance field Press the Menu key Click Save up WN Set a high importance level for received PIN messages In a message list press the Menu key Click Options Click General Options Set the Make PIN Messages Level 1 field to Yes PWN 70 5 Press the Menu key 6 Click Save Save a message 1 In a message press the Menu key 2 Click Save Reply to a message 1 In a message click the trackball 2 Click Reply or Reply to All Forward a message You cannot forward MMS messages that contain content that is copyright protected 1 In a message press the Menu key 2 Perform one of the following actions Click Forward Clic
17. Alarm About the alarm In the BlackBerry device alarm you can set the alarm to sound at the same time everyday or only on weekdays You can also set a snooze time for the alarm and adjust the alarm volume If you turn off your device by pressing the Power key or by clicking Turn Power Off and selecting Turn Off the alarm is designed to sound at the correct time even if the device is turned off Turn on the alarm 1 In the alarm change the Daily Alarm field to On or Weekdays Only 2 Change the alarm options In the device status section of the screen a bell indicator appears beside the date Silence the alarm fsnooze is not turned on press any key fsnooze is turned on click Snooze 199 200 Calculator Use the calculator To press a key in the calculator press the corresponding key on the BlackBerry device keyboard To use the alternate function on a key in the calculator press the Alt key and the corresponding key on the device keyboard Convert a measurement 1 In the calculator type a number 2 Pressthe Menu key 3 Perform one of the following actions Toconvert the number from imperial to metric click To Metric Toconvert the number from metric to imperial click From Metric 4 Click a conversion type 201 202 Bluetooth technology Bluetooth technology basics About Bluetooth technology Bluetooth technology is designed to enable you to establish a wireless connection be
18. Click Save nf WN Search for text in a message attachment or web page To search for text in a presentation attachment verify that you are viewing the presentation in text view or in text and slide view 1 In a message attachment or web page press the Menu key 2 Click Find 3 Typethe text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next Document attachments Open a password protected pdf file attachment Verify that your BlackBerry device is associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator 1 When the Password protected document message appears press the Escape key Press the Menu key Click Password Type the password Press the Enter key Click Retrieve Click Yes Oo Fe WN View tracked changes in a document 1 In a document press the Menu key 2 Click Show Changes To hide tracked changes press the Menu key Click Hide Changes View the table of contents in a document Depending on the document type you might not be able to view the table of contents 1 In a document press the Menu key 2 Click Table of Contents To move to a specific heading click a heading 118 Spreadsheet attachments Move to a specific cell In a spreadsheet click the trackball Click
19. Click View Calendar To return to the meeting invitation press the Escape key 182 Calendar options Change the default calendar view In a calendar press the Menu key Click Options Click General Options Change the Initial View field Press the Menu key Click Save Ov Ur de cU NE Change the default reminder time for calendar entries In a calendar press the Menu key Click Options Click General Options Change the Default Reminder field Press the Menu key Click Save Qv Ur mx 9c NI cn Change the start and end time for days In a calendar press the Menu key Click Options Click General Options Change the Start of Day and End of Day fields Press the Menu key Click Save 9m RB UN A Change the snooze time for reminders In a calendar or task list press the Menu key Click Options Click General Options Change the Snooze field Press the Menu key Click Save Qv duco Ne 183 Change the email address that you use to send messages or meeting invitations Verify that your BlackBerry device is associated with more than one email address In the device options click Advanced Options Click Default Services Change the Messaging CMIME field Press the Menu key Click Save nk WN View tasks in a calendar In a calendar press the Menu key Click Options Click General Options Change the Show Tasks field to Yes Press the Menu key Click Save Aan pwn
20. Delete a notification profile exception In the profile list click Advanced Highlight a notification profile exception Press the Menu key Click Delete BUUNKMA About custom ring tones You can assign a custom ring tone to a contact without changing other notifications Custom ring tone options appear with your contacts and your notification profiles When you assign a custom ring tone to a contact a new profile exception appears with your notification profiles as Calls From contact Notification profile exceptions are shared between your contacts and your notification profiles and changes that you make in one application are made in the other application Your BlackBerry device bases the volume for custom ring tones on the volume that you set in the active notification profile Assign a ring tone to a contact In the address book highlight a contact Press the Menu key Click Edit Click the trackball Click Add Custom Phone Tune Set a ring tone Press the Menu key Click Save 9o ND COX EL mo cO Neues Notification profile troubleshooting My device is vibrating more times than expected For calls the number of times that the BlackBerry device vibrates is not determined by the number of vibrations that you set in your notification profile The device vibrates until the caller or the wireless network ends the connection am not receiving notification for incoming calls or messages Try performing the fol
21. In the device options click MMS In the Message Filtering section select the Reject Anonymous Messages check box or the Reject Advertisements check box Press the Menu key Click Save If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server you might not be able to block PIN messages from contacts in your organization For more information contact your administrator BUUNMA 5 In the device options click Security Options Click Firewall Select the check box beside one or more message types Press the Menu key Click Save Note Even though you do not receive blocked messages on your device blocked messages might contribute to data usage in your wireless service plan You can stop email messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or using email message filters nk Wn In the device options click Security Options Click Firewall Highlight a message type Press the Menu key Click Reset Count or Reset All Counts Message shortcuts In a message e To reply to a message press the exclamation point key To reply to all press the question mark key To forward a message press the period key To move to the last cursor position after you close and reopen a received message press 5 In a message list Toopen a highlighted message press the Enter key e To compose a me
22. network If diagonal lines appear for a long period of time verify that your device is connected to the wireless network GPS technology About GPS technology You can use GPS technology on your BlackBerry device to get your GPS location and to use location based applications and location based services Location based applications can use your GPS location to provide you with other location based information For example a location based application could use your GPS location to provide you with driving directions If your device does not have an internal GPS receiver or your wireless service provider does not support location based services and you want to use GPS technology you can pair your BlackBerry device with a Bluetooth enabled GPS receiver For more information contact your wireless service provider Get your GPS location Verify that your BlackBerry device is paired with a Bluetooth enabled GPS receiver 1 In the device options click Advanced Options 2 Click GPS 3 Press the Menu key 4 Click Refresh GPS The longitude and latitude coordinates for your current location appear Prevent others from tracking your location If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server your administrator might be able to track the location of your device 1 In the device options click Advanced Options Click GPS Change the Location Tracking field to No Press the Me
23. see the BlackBerry Desktop Software Online Help View a contact In the address book click a contact Change a contact 1 In the address book highlight a contact 2 Pressthe Menu key 169 Click Edit Change the contact information Click the trackball Click Save aun e w 1 In the address book highlight a contact 2 Press the Menu key 3 Click Delete Use a pause or a wait to separate additional numbers for example a password or extension from a main phone number After dialing the main phone number your BlackBerry device either pauses before dialing the additional numbers pause or prompts you to type them wait After typing the main part of a phone number in a phone number field click the trackball Click Add Pause or Add Wait Type the additional numbers Click the trackball Click Save uP Wn You can assign a custom ring tone to a contact without changing other notifications Custom ring tone options appear with your contacts and your notification profiles When you assign a custom ring tone to a contact a new profile exception appears with your notification profiles as Calls From lt contact gt Notification profile exceptions are shared between your contacts and your notification profiles and changes that you make in one application are made in the other application Your BlackBerry device bases the volume for custom ring tones on the volume that you set in the active notification prof
24. week or month press 3 To move up an hour press 2 To move down an hour press 8 To move to the current date press the exclamation point key 20 Phone Phone basics Find your phone number In the phone your phone number appears at the top of the screen If you have more than one phone number associated with your BlackBerry device your active phone number appears at the top of the screen Make a call 1 On the Home screen or in the phone perform one of the following actions Type a phone number Type part of a contact name Highlight a contact or phone number 2 Press the key To end the call press the key Answer a call Press the Send key To end the call press the End key Answer a second call 1 Press the Menu key 2 Perform one of the following actions Toanswer the incoming call and place the current call hold click Answer Hold Current Toanswer the incoming call and end the current call click Answer Drop Current Ignore a call Press the End key Mute a call During a call press the Mute key To turn mute off press the Mute key again 21 Place a call on hold 1 During a call press the Menu key 2 Click Hold To resume a call press the Menu key Click Resume Turn on the speakerphone During a call press the period key Do not hold the BlackBerry device near your ear while you use the speakerphone Hearing damage can occur For more informati
25. 1 Press the letter key once for each letter in a word 2 Perform one of the following actions e To select an item from the list that appears when you type and start typing a new word highlight the item Press the Enter key Toselect an item from the list that appears when you type and continue typing the same word click the item Tochange a letter in a word that you are typing highlight the letter Click the alternate letter that appears on the screen To change a letter in a word after you finish typing the word click the word Highlight the letter Click the alternate letter that appears on the screen Switch typing input methods 1 In the device options click Language 2 Perform one of the following actions e To use the multi tap input method set the Input Language field to Language Multitap Touse the SureType input method set the Input Language field to Language 3 Pressthe Menu key 4 Click Save Switch applications 1 In any application press the Menu key 2 Click Switch Application 3 Perform one of the following actions fthe application that you want to switch to appears highlight an application and press the Enter key fthe application that you want to switch to does not appear highlight Home Screen and press the Enter key Assign an application to a Convenience key Your BlackBerry device has one Convenience key on the left side of the device and one on the right side Depending on y
26. 3 Click General Options 4 Perform any of the following actions Set the Display Message Header On field to 2 lines Set the Display Time and Display Name fields to No 5 Pressthe Menu key 6 Click Save In a message list press the Menu key Click Options Click General Options Set the Keep Messages field Uu mBUwNM Press the Menu key 6 Click Save To restore messages set the Keep Messages field to a longer period of time Messages that you received on your BlackBerry device within the set period of time appear in a message list Depending on your email setup option you might be able to associate your BlackBerry device with more than one email account For example you might be able to associate your device with a work email account and one or more personal email accounts If you associate your device with more than one email account multiple message lists might appear on your device In a message list for a specific email account you can open and manage email messages for that email account and you can send messages using the email address for the email account For more information about associating your device with more than one email account see the BlackBerry Internet Service Online Help Depending on your theme a separate message list might appear for SMS text messages and MMS messages By default your BlackBerry device theme determines whether SMS text messages appear in the same message list as email m
27. 99 SA O MI oR me NE ox In the address book press the Menu key Click SIM Phone Book Highlight a contact Press the Menu key Click Edit Change the contact information Press the Menu key Click Save Delete a SIM card contact Store SMS text messages on your SIM card If you set your SIM card to store SMS text messages the SIM card does not delete SMS text messages after the BlackBerry device imports nk WN In the address book press the Menu key Click SIM Phone Book Highlight a contact Press the Menu key Click Delete them to a message list it 2 3 4 To stop storing SMS text messages on your SIM card set the Leave Messages On SIM Card field to No If you set this field to No SMS text messages on your SIM card are deleted after the device imports them to a message list In the device options click SMS Set the Leave Messages On SIM Card field to Yes Press the Menu key Click Save About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry device If you lock your SIM card with a PIN code other people cannot use their SIM card in your device Before you can use your SIM card in another device you must type the PIN code Protect your SIM card with a PIN code Verify that your wireless service provider has provided you with a SIM card PIN code 1 uk WN o Note In the device options click Advanced Options
28. Alt key To switch typing input languages in the device options on the Language screen verify that the Use Input Language Shortcut field is set to Yes Hold the Alt key and press the Enter key Continue to hold the Alt key and highlight a language Release the Alt key To type a long word quickly type part of the word In the list that appears when you type highlight an item with the same initial letters as the word that you want to type Roll the trackball to the right In the second list that appears on the screen highlight the word that you want to type Press the Enter key Insert symbols To insert an at sign or a period in an email address field press the Space key To type a symbol press the Symbol key To view more symbols press the Symbol key again Type the letter that appears below the symbol Work with text To highlight a line of text press the Shift key and roll the trackball up or down To highlight text character by character hold the Shift key and roll the trackball left or right To cancel a text selection press the Escape key To cut highlighted text when typing press the Shift key and the Backspace Delete key To copy highlighted text when typing press the Alt key and click the trackball To paste highlighted text when typing press the Shift key and click the trackball Search shortcuts To search for a contact in a list of contacts type the contact name or initials separated by a space To sea
29. Alt key and the period key Toview voice mail messages press the Alt key and 7 To view SMS text messages press the Alt key and the question mark key Toview all your messages press the Escape key Move around a message list To move up a screen press the Shift key and the Space key To move down a screen press the Space key To move to the top of a message list press 1 To move to the bottom of a message list press 7 To move up a message press 2 To move down a message press 8 To move to the next date press 6 To move to the previous date press 4 Typing shortcuts Toinsert a period press the Space key twice The next letter is capitalized e To capitalize a letter hold the letter key until the capitalized letter appears To type the alternate character on a key press the Alt key and the character key To type an accented or special character hold the letter key and roll the trackball to the left or right Click a selected character For example to type ii hold 3 and roll the trackball to the left until ti is highlighted Click the trackball To type a number in a number field press a number key You do not need to press the Alt key To type a number in a text field hold the Alt key and press the number key To type a letter in a number field hold the Alt key and use the multi tap input method To turn on NUM lock hold the Shift key and press the Alt key To turn off NUM lock press the
30. BlackBerry device password and you reset your device unlock your device Maps troubleshooting Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry device loads a new map or when your device is not connected to the wireless network If diagonal lines appear for a long period of time verify that your device is connected to the wireless network Contact troubleshooting Custom address book field data is not appearing on my computer You can only synchronize the data in a custom address book field with a text field in the email application on your computer For example you cannot add a contact s birthday to a custom address book field on your BlackBerry device and synchronize it with the email application on your computer because the birthday field is a date field in the email application on your computer Caller ID pictures are not appearing on my device If your BlackBerry device is associated with a Microsoft Outlook 2000 email account and you add a picture for a contact in the email application on your computer verify that the file name for the picture is ContactPicture jpg Calendar troubleshooting cannot schedule appointments that span multiple days If you use IBM Lotus Notes you cannot schedule appointments that span multiple days cannot set some fields when scheduling appointments If you use IBM Lotus Notes you can only change the Subject Location Reminder and Notes fiel
31. Change the first day of the week In a calendar press the Menu key Click Options Click General Options Change the First Day of Week field Press the Menu key Click Save OY Ur mx UJ UND des Hide free time in Agenda view In a calendar press the Menu key Click Options Click General Options Change the Show Free Time in Agenda View field to No Press the Menu key Click Save Qr Un e Ud NIE View more of the subject line for appointments in Agenda view 1 In a calendar press the Menu key 184 aun Rk WN Click Options Click General Options Change the Show End Time in Agenda View field to No Press the Menu key Click Save Change how long your device stores calendar entries nk wWnN 6 In a calendar press the Menu key Click Options Click General Options Change the Keep Appointments field Press the Menu key Click Save Your BlackBerry device deletes calendar entries that are older than the number of days that you set To restore calendar entries change the Keep Appointments field to a longer period of time Calendar entries that you received on your device within the set period of time appear in a calendar Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords OF fw NM In an application press the Menu key Click Options If necessa
32. Click SIM Card Press the Menu key Click Enable Security Type your SIM card PIN code Click the trackball If you type the SIM card PIN code incorrectly three times your SIM card does not function For more information contact your wireless service provider Change the SIM card PIN code Verify that you have turned on SIM card PIN code security 1 2 3 4 In the device options click Advanced Options Click SIM Card Press the Menu key Click Change PIN2 Code Change the display name for a phone number If your SIM card supports more than one phone number you can personalize the display name for your phone numbers 1 tO 09 x0 U amp tw N In the device options click Advanced Options Click SIM Card Highlight a phone number Press the Menu key Click Edit SIM Phone Number Type a display name for the phone number Click the trackball Press the Menu key Click Save N ul 252 Security Security basics If you type your BlackBerry device password incorrectly you might be prompted to type blackberry before you can continue When you try to type your password again the characters that you type appear on the screen If you exceed the number of allowed password attempts your device deletes all your device data for security reasons In the device options click Security Options Click General Settings Set the Password field to Enabled Press the Menu key 5 Click Save To tu
33. Go to Cell Type the cell co ordinates Click the trackball RPWN View the content of a cell In a spreadsheet cell click the trackball View a list of worksheets 1 In a spreadsheet press the Menu key 2 Click Table of Contents To move to a specific worksheet click a worksheet Switch worksheets 1 In a spreadsheet press the Menu key 2 Click Next Sheet or Prev Sheet Change the size of a column In a spreadsheet perform one of the following actions Tochange the size of a column click the column label Click a size Toview all the text in a column click the column label Click Fit e Tochange the size of all the columns in the spreadsheet click the unmarked column label in the upper left corner ofthe spreadsheet Click a size Tochange the column size for all spreadsheets press the Menu key Click Options Set the Column Width field Press the Menu key Click Save Set display options for a spreadsheet 1 In a spreadsheet press the Menu key 2 Click Options 3 Perform any of the following actions Toview the gridlines in the spreadsheet set the Show Gridlines field to Yes 119 To label spreadsheet rows with numbers and columns with letters set the Display Labels field to Yes 4 Press the Menu key 5 Click Save Media attachments View a list of pages in a multi page tif file attachment View a list of pages in a multi page tif file attachment such as a scanned fax document
34. In the password keeper highlight a password 2 Press the Menu key 255 3 Click Delete Change the password keeper password 1 In the password keeper press the Menu key 2 Click Change Password Copy a password 1 In the password keeper highlight a password 2 Pressthe Menu key 3 Click Copy Username or Copy Password To clear the clipboard press the Menu key Click Clear Clipboard Note Passwords are not encrypted when they are on the clipboard Prevent password copying In the password keeper press the Menu key Click Options Set the Allow Clipboard Copy field to No Press the Menu key Click Save nk wWN Set a limit for password attempts in the password keeper In the password keeper press the Menu key Click Options Set the Password Attempts field Press the Menu key Click Save nk WN Encryption About content protection Content protection is designed to encrypt your BlackBerry device data When content protection is turned on your device uses a private key to encrypt data as it is stored on the device including data that your device receives when it is locked Your device decrypts data as you access it You can set content protection to include or exclude your contacts If you turn on content protection for contacts and you receive a call when the device is locked the caller name does not appear on the screen When you lock your device an open lock indicator appears in the de
35. SAN for certificate validation If necessary type the server subject alternative name your device should use to verify that it is connecting to the correct Wi Fi network IMSI If your SIM card has more than one IMSI set the IMSI that you use to connect to the Wi Fi network Automatically obtain IP address and DNS Set whether your BlackBerry device receives a routable IP address a subnet mask DNS settings and a gateway address from the Wi Fi network IP Address Type the IP address for your device Subnet mask Type the subnet mask for the wireless access point to which your device should connect Primary DNS Type the primary DNS to which your device should connect Secondary DNS Type the secondary DNS to which your device should connect Default gateway address Type the default gateway IP address to which your device should connect Domain suffix Type the domain that your device uses to resolve host names into IP addresses UMA connection settings About connecting to a Wi Fi network for UMA Depending on your wireless service provider you might be able to make calls send and receive email PIN SMS text and MMS messages and visit web pages using UMA Your device must be connected to a Wi Fi network to use UMA For more information contact your wireless service provider You can connect to a Wi Fi network without saving the connection information or you can save the connection information in a Wi Fi profil
36. SIM card supports more than one phone number but you have only one phone number verify that the phone number is set as the primary number Try changing the phone number on your SIM card to change how your phone number appears in the phone In the device options click Advanced Options Click SIM Card Highlight the phone number Press the Menu key Click Edit SIM Phone Number Type your phone number Click the trackball Note If you change the phone number on your SIM card you do not change the phone number that your BlackBerry device uses to make and receive calls Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are using a Bluetooth enabled device such as a handsfree car kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device If your keyboard is locked unlock your keyboard Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options Certain languages might not be supported Try performing the following actions Say the first name and the last name of your contact Use standard pronunciation rules when you say a voice command If your BlackBerry device does not often identify matches set the matching sensitivity level to reject less If your device often
37. To move up a message press 2 To move down a message press 8 To move to the next date press 6 To move to the previous date press 4 Message troubleshooting cannot send messages Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area your device should send messages when you return to a wireless coverage area If the menu item for sending a message does not appear verify that you have added an email address a PIN or a phone number for your contact If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive in the setup wizard open the email setup screen to send a service book to your device If you have not received a registration message from the wireless network register your device In the device options click Advanced Options Click Host Routing Table Press the Menu key Click Register Now Generate an encryption key Verify that data service is turned on Resend the message Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area
38. Wireless data restoration Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator Verify that your administrator has provided you with an enterprise activation password Verify that your device is connected to the wireless network Delete all device data Verify that you have a backup copy of your BlackBerry device data CAUTION If you have turned on content protection the process for deleting all device data can take up to an hour to complete You cannot stop the process after you start it If you reset your device the process continues after the device restarts 1 In the device options click Security Options Click General Settings Press the Menu key Click Wipe Handheld To delete all third party applications from your device select the Include third party applications check box Click Continue SO UL ues qe Type blackberry N ul Empty the deleted items folder on your computer from your device Verify that your BlackBerry9device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and that wireless email reconciliation is turned on For more information contact your administrator In a message list press the Menu key Click Options Click Email Reconciliation Press the Menu key nPpWN Click Purge Deleted Items
39. a Wi Fi network or to log in to a VPN and you reset your device connect to the Wi Fi network or log in to the VPN again Verify that your device is not blocking messages For more information contact your administrator I cannot file email messages Try performing the following actions Verify that wireless email reconciliation is turned on e fyour email message folders do not appear on your BlackBerry device reconcile your email messages using the email settings tool of the BlackBerry Desktop Manager For more information see the BlackBerry Desktop Software Online Help received notification of a new message but no new messages appear in my message list If you have set your BlackBerry device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox your device files the message Some messages no longer appear on my device If your BlackBerry device memory is full your device deletes the oldest messages from a message list Your device does not delete saved messages If wireless email reconciliation is turned on and in the message options the Delete On field is setto Mailbox amp Handheld email messages that you delete in the email application on your computer are also deleted from your device A message or attachment is truncated Try performing the following actions e Wait for a short period of time Your BlackBerry devi
40. a message list highlight a message 2 Pressthe Menu key 3 Click one ofthe following menu items Search Sender Search Recipient Search Subject Search for text in a message attachment or web page To search for text in a presentation attachment verify that you are viewing the presentation in text view or in text and slide view 114 In a message attachment or web page press the Menu key Click Find Type the text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next Wn Search for organizer data 1 In the search application perform any of the following actions Inthe Text field type text or a phone number to search for Inthe Name field specify a contact name to search for 2 Select the check box beside one or more applications 3 Pressthe Menu key 4 Click Search Note If you type more than one word in the Text or Name field only items that contain all the words appear To stop a search press the Escape key Search shortcuts e To search for a contact in a list of contacts type the contact name or initials separated by a space Tosearch for text in an attachment press Q e To search for text in a presentation attachment verify that you are viewing the presentation in text view or in text and slide view Press Q 116 Attachments Attachment basics About attachments You can view several file attachment types on your BlackBerry
41. a picture roll the trackball up or down 1 Ina picture press the Menu key 2 Click Rotate The picture turns 90 degrees in a clockwise direction Media card options HCUld calus Insert a microSD media card into your BlackBerry device to extend the memory that is available on your device for storing media files such as songs ring tones videos or pictures For more information about inserting a media card into your device see the printed documentation that came with your device Media card encryption is designed to protect the data that you store on the media card that is inserted in your BlackBerry device You can encrypt the files on your media card using a media card encryption key your device password or both You can set media card encryption to include or exclude media files To encrypt files on the media card that is inserted in your BlackBerry device using your device password verify that you have set a device password 1 In the device options click Media Card 2 Perform one of the following actions Toencrypt files using an encryption key that your device generates for your media card set the Encryption Mode field to Device Toencrypt files using your device password set the Encryption Mode field to Security Password Toencrypt files using a media card encryption key and your device password set the Encryption Mode field to Security Password amp Device 3 To encrypt media files on your m
42. blocked messages might contribute to data usage in your wireless service plan You can stop email messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or using email message filters BPWN nessage cour In the device options click Security Options Click Firewall Highlight a message type Press the Menu key Click Reset Count or Reset All Counts nk WN Message shortcuts In a message e To reply to a message press the exclamation point key To reply to all press the question mark key To forward a message press the period key To move to the last cursor position after you close and reopen a received message press 5 In a message list Toopen a highlighted message press the Enter key To compose a message from a message list press the comma key e To view received messages press the Alt key and 3 To view call logs press the Alt key and the period key To view voice mail messages press the Alt key and 7 Toview SMS text messages press the Alt key and the question mark key Toview all your messages press the Escape key Move around a message list To move up a screen press the Shift key and the Space key To move down a screen press the Space key To move to the top of a message list press 1 To move to the bottom of a message list press 7 To move up a message press 2 To move down a
43. book highlight a contact Press the Menu key Click Add Picture Highlight a picture Press the Menu key Click Select Center the picture in the box Click the trackball Click Crop and Save Change the caller ID picture for a contact Ban oaubWNn When changing a contact highlight the caller ID picture Press the Menu key Click Replace Picture Highlight a picture Press the Menu key Click Select Center the picture in the box Click the trackball Click Crop and Save Delete the caller ID picture for a contact In the address book highlight a contact Press the Menu key Click Edit Click the caller ID picture Click Delete Picture Click the trackball Click Save N O UT Gm Go N Categories About categories You can create categories to group your contacts tasks and memos You can also narrow the contacts tasks and memos that appear based on categories Category names are not case sensitive More than one category can apply to a contact task or memo If you use IBM Lotus Notes you can apply more than one category to a task on your BlackBerry device but only one category synchronizes with the task in Lotus Notes Categories are shared between the address book the task list and the memo list and changes that you make in one application are made in all applications Create a category for contacts tasks or memos In the address book task list or memo list press the Men
44. card reader Verify that the smart card is inserted in the smart card reader correctly Verify that you typed the smart card password correctly You should have received this password when you received your smart card cannot connect to a Wi Fi network or log in to a VPN using a software token Verify that the time on your BlackBerry device is synchronized with the network time My device prompts me to make an emergency call when I type a password If your BlackBerry device password contains a combination of letters that corresponds to an emergency access number your device might prompt you to make an emergency call when you type your device password To continue typing your device password press the Escape key 264 Third party application control About permissions for third party applications You can set permissions that control how third party applications on your BlackBerry device interact with the other applications on your device For example you can control whether third party applications can access data or the Internet make calls or use Bluetooth connections If you have added third party applications to your device the device firewall is designed to prevent these applications from sending or receiving data without your knowledge Before a third party application sends or receives data a dialog box prompts you to accept or deny the connection request If you turn off the prompt you can reset the firewall opt
45. changes that you make to the email message folder on your computer over the wireless network If wireless email reconciliation is turned off or is not available for your device reconcile the changes using the email settings tool of the BlackBerry Desktop Manager For more information about email reconciliation see the BlackBerry Desktop Software Online Help Hide filed email messages In a message list press the Menu key Click Options Click General Options Change the Hide Filed Messages field to Yes Press the Menu key Click Save an pwn View messages in a specific folder You can view email messages and MMS messages in a specific folder 1 In a message list press the Menu key 2 Click View Folder 3 Click a folder Sent messages Resend a message 1 In a sent message press the Menu key 54 2 Perform one of the following actions e To change the message click Edit Change the message Click the trackball Click Send e To change the recipients click Edit Highlight a contact Press the Menu key Click Change Address Click a new contact Click the trackball Click Send e To resend the message without changing it click Resend Stop a message from sending Verify that you are not in a wireless coverage area and your BlackBerry device is not connected to the wireless network A clock icon should appear beside the message 1 2 3 In a message list highlight the message Press the Menu key
46. characters On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer For more information see the documentation for the operating system on your computer 187 188 Tasks Task basics Create a task In the task list press the Menu key Click New Type the task information Set a due date for the task If the task recurs set the Recurrence field Press the Menu key Click Save NOUR WN Recurrence fields Every Set the frequency of the daily weekly or monthly recurring appointment meeting or task Relative Date Set whether the monthly or yearly recurring appointment meeting or task recurs on a relative date for example on the last Friday of each month Change a task In the task list highlight a task Press the Menu key Click Open Change the task information Press the Menu key Click Save Oy GU des cp NIE Change the status of a task 1 Inthe task list highlight a task 2 Pressthe Menu key 3 Perform one of the following actions To mark the task as complete click Mark Completed 189 To mark the task as deferred in progress or waiting click Open Set the Status field Press the Menu key Click Save 1 In the task list press the Menu key 2 Click Hide Completed In the task list or memo list highlight a task or memo Press the Menu key Click Forward As Click a message ty
47. device is associated with a Microsoft Outlook email account you must use the synchronization tool of the BlackBerry Desktop Manager to reconcile email messages in personal folders For more information see the BlackBerry Desktop Software Online Help Email messages are not being deleted over the wireless network Try performing the following actions Ifyou delete multiple email messages on your BlackBerry device highlight the email messages and press the Backspace Delete key If you delete multiple email messages using the Delete Prior menu item the email messages are not deleted during wireless email reconciliation Inthe email reconciliation options verify that the Delete On field is set to Mailbox amp Handheld Organizer data is not synchronizing over the wireless network Try performing the following actions Verify that your BlackBerry device is connected to the wireless network Verify that wireless data synchronization is turned on in the address book calendar task list and memo list Custom address book field data is not appearing on my computer You can only synchronize the data in a custom address book field with a text field in the email application on your computer For example you cannot add a contact s birthday to a custom address book field on your BlackBerry device and synchronize it with the email application on your computer because the birthday field is a date field in the email application on you
48. email message filters Reset a blocked message counter np WN In the device options click Security Options Click Firewall Highlight a message type Press the Menu key Click Reset Count or Reset All Counts Message options Check spelling automatically before sending email messages PWN In the device options click Spell Check Select the Spell Check Email Before Sending option Press the Menu key Click Save Request delivery or read confirmation for email messages Verify that your BlackBerry device is associated with an email account that uses the BlackBerry Internet Service PWN 5 6 In a message list press the Menu key Click Options Click Email Settings In the Delivery Status Notification section perform any of the following actions To send read notification when a sender requests it change the Send Read Receipts field Torequest delivery or read notification when you send email messages change the Confirm Delivery and Confirm Read fields Press the Menu key Click Save View an address instead of a display name 1 60 In a message click a contact 2 Click Show Address To view the display name again click a contact Click Show Name Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator If you use the BlackBerry Internet Servi
49. field For more information about the features that are available on your device contact your wireless service provider or administrator Shortcuts BlackBerry basics shortcuts To move the cursor roll the trackball To move back a screen press the Escape key To move to a list item or menu item type the first letter of the item To select or clear a check box press the Space key Toview available values in a field press the Alt key Toswitch applications hold the Alt key and press the Escape key Continue to hold the Alt key and highlightan application Release the Alt key Toreturn to the Home screen press the End key e To delete a highlighted item press the Backspace Delete key On the Home screen Tolock the keyboard hold the asterisk key To unlock the keyboard press the asterisk key and the Send key Tolock the device set a password Hold the asterisk key To unlock the device type your password Press the Enter key To switch between the active notification profile and the Vibrate notification profile hold the key Phone shortcuts Toanswer a call press the Send key Toinsert a plus sign when typing a phone number hold O Toadd an extension to a phone number press the X key Type the extension number Toassign a speed dial number to a key on the Home screen or in the phone hold the key e To turn on the speakerphone during a call press the period key To turn
50. input method set the Input Language field to Language Multitap Touse the SureType input method set the Input Language field to Language Press the Menu key 4 Click Save Turn off the shortcut for switching typing input languages Verify that your BlackBerry9 Device Software supports multiple languages For more information contact your wireless service provider or administrator 1 2 3 4 In the device options click Language Change the Use Input Method Shortcut field to No Press the Menu key Click Save To turn on the shortcut for switching typing input languages change the Use Input Method Shortcut field to Yes To receive notification when you switch typing input languages change the Notify me field to Yes Change the input options for SureType technology nk WN In the device options click Language Click Input Options Change the input options Press the Menu key Click Save Change the voice dialing language Verify that your BlackBerry Device Software supports multiple languages For more information contact your wireless service provider or administrator 1 2 Change the Voice Dialing Language field 3 4 Click Save In the device options click Language Press the Menu key Set display options for contacts You can set how your contacts appear in all applications including the phone message list address book and calendar In the device options click Language
51. items Send As Email Send As MMS Send Using Bluetooth 204 Rename a paired Bluetooth enabled device Qv mr NS In the device options click Bluetooth Click a paired Bluetooth enabled device Click Device Properties In the Device Name field change the name for the Bluetooth enabled device Press the Menu key Click Save Delete a paired Bluetooth enabled device Verify that your BlackBerry device is not connected to the Bluetooth device 1 2 3 In the device options click Bluetooth Click a Bluetooth enabled device Click Delete Device Bluetooth technology options Prevent your device from sharing contacts with Bluetooth enabled devices np WN 6 To share contacts with Bluetooth enabled devices again set the Address Book Transfer field to Enabled In the device options click Bluetooth Press the Menu key Click Options Set the Address Book Transfer field to Disabled Press the Menu key Click Save Restrict outgoing calls Aun WN In the device options click Bluetooth Press the Menu key Click Options Set the Allow outgoing calls field to Never or If Unlocked Press the Menu key Click Save 205 Make your BlackBerry device discoverable Qv mm m UN In the device options click Bluetooth Press the Menu key Click Options Set the Discoverable field to Yes Press the Menu key Click Save Change the pairing name for your BlackBerry device On fs UN A
52. prompts off Set playback options for voice dialing 1 In the device options click Voice Dialing 2 Perform any of the following actions To turn off playback for phone numbers set the Digit Playback field to Disabled To turn off playback for contacts set the Name Playback field to Disabled To set how quickly playback for contacts occurs set the Name Playback Speed field e To set the playback volume for contacts set the Name Playback Volume field 3 Press the Menu key 4 Click Save 44 Improve voice recognition of numbers RwWN In the device options click Voice Dialing Press the Menu key Click Adapt Digits Complete the instructions on the screen Use a headset You can purchase an optional headset to use with your BlackBerry device To answer a call press the headset button To turn on mute during a call press the headset button To turn off mute press the headset button again To end a call hold the headset button To make a call using a voice command hold the headset button Say the command To pause a song press the headset button To resume playing the song press the headset button again For more information about using the headset see the documentation that came with your headset Voice dialing troubleshooting cannot make calls using a voice command Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are
53. reset your device connect to the Wi Fi network or log in to the VPN again Verify that your device is not blocking messages For more information contact your administrator I cannot file email messages Try performing the following actions Verify that wireless email reconciliation is turned on fyour email message folders do not appear on your BlackBerry device reconcile your email messages using the email settings tool of the BlackBerry Desktop Manager For more information see the BlackBerry Desktop Software Online Help received notification of a new message but no new messages appear in my message list If you have set your BlackBerry device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox your device files the message Some messages no longer appear on my device If your BlackBerry device memory is full your device deletes the oldest messages from a message list Your device does not delete saved messages If wireless email reconciliation is turned on and in the message options the Delete On field is set to Mailbox amp Handheld email messages that you delete in the email application on your computer are also deleted from your device A message or attachment is truncated Try performing the following actions e Wait for a short period of time Your BlackBerry device receives long messages and attachments in sect
54. screen press 3 To move down a screen press 9 To move to the top of a web page press 1 To move to the bottom of a web page press 7 Media shortcuts To pause a video or song press the Mute key To resume playing a video or song press the Mute key To play the next song in a category press N To play the previous song in a category press P Toamplify the volume for songs ring tones and videos press the Volume Up key until you reach the highest volume setting Press the Volume Up key four times quickly To rotate a picture press the comma key e To zoom in to a picture press 3 To zoom to the original picture size press 5 Tozoom out from a picture press 9 To zoom to the original picture size press 5 Map shortcuts To zoom in to a map press L To zoom out from a map press O To view status information at the top of a map press Q To hide status information at the top of a map press Q To view tracking information at the bottom of a map press the Space key To hide tracking information at the bottom of a map press the Space key To move to the next direction on a route press 6 To move to the previous direction on a route press 4 Calendar shortcuts For shortcuts to work in Day view in the calendar options change the Enable Quick Entry field to No To schedule an appointment press the period key To move to the next day week or month press 9 To move to the previous day
55. text when typing press the Alt key and click the trackball To paste highlighted text when typing press the Shift key and click the trackball Typing troubleshooting Verify that you are using the multi tap input method SureType technology does not recognize a word Use the list that appears when you type to help you build words that SureType technology does not recognize Press the letter key for the first letter in the word once Highlight a letter in the list Press the letter key for the next letter in the word once Highlight a letter combination Click the trackball Continue typing the word cannot check spelling You can only check spelling in English French German Italian and Spanish You can only check the spelling of text that you type 112 Search About search In a message list you can search for messages using specific criteria that you can save for future use You can also search for messages by contact or subject You can use the search application to search for messages contacts calendar entries and tasks on your BlackBerry device You can also manage contacts calendar entries and tasks from the search results list Search for messages You can save your search criteria so that you can repeat your search at another time In a message list press the Menu key Click Search Set the search criteria Click the trackball Perform one of the following actions e To save the search criteria click Sa
56. the format that the browser on your computer uses to display web pages You can also set the default browser view so that your BlackBerry device selects the most appropriate browser view automatically 1 Ona web page press the Menu key 2 Click Column View or Page View Verify that you are viewing the web page in Page view On a web page click the trackball To zoom out from the web page press the Escape key Follow a link Click a link Move back or forward a web page 1 Ona web page press the Menu key 2 Click Back or Forward Move through a web page line by line 1 Ona web page press the Menu key 2 Click Select Mode To select only links and fields as you move through a web page press the Menu key Click View Mode Save a web page to a message list A saved web page displays content that was current at the time that you saved the web page 1 Ona web page press the Menu key 2 Click Save Page 3 Click OK Search for text in a message attachment or web page To search for text in a presentation attachment verify that you are viewing the presentation in text view or in text and slide view 1 In a message attachment or web page press the Menu key 2 Click Find 3 Typethe text 4 Pressthe Enter key To search for the next instance of the text press the Menu key Click Find Next Refresh a web page 1 Ona web page press the Menu key 2 Click Refresh View a list of web pages you visited recently
57. using a Bluetooth enabled device such as a handsfree car kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device If your keyboard is locked unlock your keyboard Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options Certain languages might not be supported My device does not recognize names or numbers in voice commands Try performing the following actions Say the first name and the last name of your contact Use standard pronunciation rules when you say a voice command If your BlackBerry device does not often identify matches set the matching sensitivity level to reject less If your device often identifies incorrect matches set the matching sensitivity level to reject more Adapt digit dialing to improve voice recognition of numbers 45 46 Camera and video camera Take a picture 1 In the camera click the trackball 2 Perform one of the following actions To take another picture click the camera icon To delete the picture click the trash can icon To set the picture as a caller ID picture or Home screen background click the crop icon To forward the picture click the envelope icon To rename and save the picture click the folder icon Zoom in to or out from a subject In the camera perform one of
58. wireless email reconciliation is turned on and in the message options the Delete On field is setto Mailbox amp Handheld email messages that you delete in the email application on your computer are also deleted from your device Try performing the following actions Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections e If More available appears at the end of the message or attachment press the Menu key Click More or More All cannot use a shortcut to view one type of message in a message list If you switch BlackBerry devices and you restore device data from your previous device to your current device the message list shortcuts for your previous device replace the message list shortcuts for your current device To view the shortcuts for viewing one type of message in a message list view your list of saved searches 77 78 SMS text messages SMS text message basics With an SMS phone number you can send and receive SMS text messages An SMS phone number is a phone number that your wireless service provider sets up for SMS text messaging If you have more than one phone number associated with your BlackBerry device your device sends SMS text messages using the first phone number that appears in the drop down list at the top of the phone screen You can send SMS text messages to contacts who have SMS phone numbers You can also forward SMS text messages as PIN or em
59. with a Bluetooth enabled device 1 In the device options click Bluetooth 2 Click a Bluetooth enabled device 3 Click Connect Switch to a paired Bluetooth enabled device during a call Verify that Bluetooth technology is turned on and that your BlackBerry device is paired with a Bluetooth enabled device 1 During a call press the Menu key 2 Click Activate Bluetooth device Share contacts with a paired Bluetooth enabled car kit Verify that Bluetooth technology is turned on and that your BlackBerry device is paired with a Bluetooth enabled car kit In the device options click Bluetooth Click a Bluetooth enabled car kit Click Connect Press the Menu key Click Transfer Address Book nk WN Receive a media file using Bluetooth technology Verify that Bluetooth technology is turned on and that your BlackBerry device is paired with a Bluetooth enabled device In the media application click a media type Press the Menu key Click Receive Using Bluetooth Click Yes Click Save nk WN Forward a media file If you forward a media file using Bluetooth technology verify that Bluetooth technology is turned on and that your BlackBerry device is paired with a Bluetooth enabled device You can only forward media files that you added In the media application click a media type If necessary click a category Highlight a media file Press the Menu key nf WNnN Click one of the following menu
60. with a bomb 5 points Play BrickBreaker To move the paddle roll the trackball To release the ball in catch mode press the Space key To shootthe laser or gun press the Space key Adjust the volume Toincrease the volume press the Volume Up key To decrease the volume press the Volume Down key Set the paddle speed 1 In BrickBreaker press the Menu key 2 Click Options 3 Perform any of the following actions Tosetthe paddle speed set the Paddle movement speed field Toaccelerate the paddle as you roll the trackball select the Paddle acceleration check box 4 Pressthe Menu key 5 Click Save NJ M eo Submit a score to the BrickBreaker high score web site 1 In BrickBreaker press the Menu key 2 Click Send High Score Check the high scores on the BrickBreaker web site 1 In BrickBreaker press the Menu key 2 Click High Scores 271 272 Service books About service books Service books determine which services are available on your BlackBerry device Your wireless service provider or administrator can send service books to your device over the wireless network If your device is associated with an email account that uses a BlackBerry Enterprise Server you can also receive service books on your device by connecting your device to the BlackBerry Desktop Manager Accept a service book In the device options click Advanced Options Click Service Book Highlight the new service
61. you should receive messages when you return to a wireless coverage area If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive in the setup wizard open the email setup screen to send a service book to your device Ifyou have not received a registration message from the wireless network register your device In the device options click Advanced Options Click Host Routing Table Press the Menu key Click Register Now Verify that data service is turned on If you use email message filters verify that the options for email message filters are set correctly Verify that email message forwarding is turned on and that you have selected all the email message folders including your inbox folder that you want to receive email messages from If your device uses a software token to connect to a Wi Fi network or to log in to a VPN and you reset your device connect to the Wi Fi network or log in to the VPN again Verify that your device is not blocking messages For more information contact your administrator If your BlackBerry device memory is full your device deletes the oldest messages from a message list Your device does not delete saved messages If
62. your device In the device options click Advanced Options Click Host Routing Table Press the Menu key Click Register Now Generate an encryption key Verify that data service is turned on Resend the message Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive in the setup wizard open the email setup screen to send a service book to your device Ifyou have not received a registration message from the wireless network register your device In the device options click Advanced Options Click Host Routing Table Press the Menu key Click Register Now Verify that data service is turned on If you use email message filters verify that the options for email message filters are set correctly Verify that email message forwarding is turned on and that you have selected all the email message folders including your inbox folder that you want to receive email messages from e f your device uses a software token to connect to
63. BlackBerry device sends and receives over the Internet through a WAP gateway Communication between your device and the WAP gateway is encrypted using WTLS Communication between the WAP gateway and content servers is encrypted using TLS or SSL In the device options click Security Options Click TLS or WTLS Set the security options Press the Menu key Click Save np WN TLS Default Set the type of TLS or SSL connection that your browser uses for HTTP connections To use a direct TLS or SSL connection change this field to Handheld To use Triple DES and TLS or SSL change this field to Proxy Allow HTTP Redirections Set whether a prompt appears before a secure web page redirects your browser to another web page Protocol Set the protocol that your BlackBerry device uses for TLS connections between the browser and content servers Encryption Strength Set whether your browser only accepts and sends data that is encrypted using 128 bit encryption To accept and send only data that is encrypted using 128 bit encryption change this field to Strong Only To accept and send data that is encrypted using 128 bit encryption or 56 bit encryption change this field to Allow Weak Allow FIPS Algorithms Only Set whether your browser accepts and sends data that is encrypted using only FIPS approved algorithms Prompt for Server Trust Set whether a prompt appears when your browser tries to connect to an untrusted content server that y
64. Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 2 106 In a message calendar entry task or memo press the Menu key Click Check Spelling 3 Perform any of the following actions To accept the suggested spelling click the highlighted word e To ignore the suggested spelling press the Escape key e To ignore all instances of the suggested spelling press the Menu key Click Ignore All Toadd the word to the custom dictionary press the Menu key Click Add To Dictionary To stop checking spelling press the Menu key Click Cancel Spell Check Check spelling automatically before sending email messages In the device options click Spell Check Select the Spell Check Email Before Sending option Press the Menu key Click Save BWN Change options for checking spelling You can change the type and length of words that the spelling checker includes when checking spelling In the device options click Spell Check Select or clear the check box beside one or more options Press the Menu key Click Save BPWN Add a word to the custom dictionary In the device options click Spell Check Click Custom Dictionary Press the Menu key Click New Type a word or letter combination Click the trackball on fF we NS Change a word in the custom dictionary In the device options click Spell Check Click Custom Dictionary Highlight a word Press th
65. Click Delete Hide sent messages OF mr o Oe NE In a message list press the Menu key Click Options Click General Options Change the Hide Sent Messages field to Yes Press the Menu key Click Save Stop storing messages sent from your device on your computer By default a copy of messages that you send from your BlackBerry device appears in the sent items folder in the email application on your computer 1 aun WN In a message list press the Menu key Click Options Click Email Settings Change the Save Copy In Sent Folder field to No Press the Menu key Click Save Stop storing messages sent from your computer on your device 1 In a message list press the Menu key 2 Click Options 3 4 Pressthe Menu key Click Email Settings Click Folder Redirection Clear the check box beside the Sent Items folder Press the Menu key Click Save go x 9 mn Email message filters About email message filters You can create email message filters to specify which email messages are forwarded to your BlackBerry device and which remain in the email application on your computer Email message filters are applied to email messages based on the order in which they appear in your list of email message filters If you create multiple email message filters that could apply to the same email message you must decide which one should be applied first by placing that filter higher in the list Create an emai
66. D gt DD D DOD De Dm VL D D D D DDE P 2 D i9 User Guide BlackBerry 8120 Smartphone SWDT215510 215510 1001044648 001 Contents BlackBerry basics About typing input methods Type textiusitig S reType technology 4s eti eet epiac si Ea EEAS TSS AAEE EEE EUNANA AAEE E E E eaS Ti Switch typing input methods Switch applications Assign am application toar COT Vene MGC KB csi cora A EORINMEDa ESEE ERUNT EEEIEE E EIEEE AEAEE ESEE EEA EE ERR IP EORR SEU ERAS DN NOR UPON 12 Set owner information Turn on standby mode About links Create a link for a PIN Expand a folder Collapse a folder BlackBeriy basics SHOMCUIS ios ptis EEES a OR OX Ee DR dH Y EYED LUXUM ERE VR OH EOS bc 13 BlackBerry basics troues MOON ls ceurg anran iness EASTEN EENE EEE EAE EA OO URN ETERNI ON PC PER IOQM ERREUR UTERIS RR ERIS UU EE U URL SE 13 Miis e BlackBerry basics shortcuts Phone shortcuts Camera and video camera shortcuts MGSSAGE SIOFECUES E 16 Typing shortcuts Search shortcuts Attachment shortelts cocos ete rnc aves ederet prata iym UR ert doe SD RVU rs perire ccu DI rcr Dresd eee Ne ERR Dra 7 Browser shortcuts Media shortcuts Map shortcuts CalendabSITORtellbS Sce teret bo ROVER YER WAREN OA EA AIEA E EANA E vss diseus vere AAA BE NEVER DW VEN EO ee 19 ui REED 21 Phone ASICS MM
67. EN ESINES AEAN ESENES LEE LT PEENES ENESE ESE SESENTA eR ee reel tue reete KORR Advanced Wi Fi connection settings UMA connection settings Wireless network coverage troubleshooting Power battery and MSM ONY sects toe RIS ER ERE HDI EE ESI di ti da DEO A dme ORDRE cR WINE Dea EE a TEFEOFPVOUE OB VICO susian ES tete ter hen REI p A UE Ree TO era EO RODA DEEP HUE edad Drev vert on tbe a Due stirred Set your device to turn on and turn off automatically Check the battery power level Check the battery power level using a voice command Reseb tede VICE drons torte train Suerte nonna ideo dean e a Serie DIET EARE EEEE AIET E TERE ertet aimer Extend battery life cinco canc sci sce esr rt een bl EN aio etur Ub o Y RHOD AN TAN Ecc echec Dey SIM card About the SIM card phone book Add a contact to your SIM card Copy contacts from your SIM card to your address book Copy a contact from your address book to your SIM card Change a SIM card contact Delete a SIM card contact Stole SMS text messages om your SIM Ca Uoc aseree rire p EN IHE EEA RENI FER HER OCIS SESSE ALCUN SUNUHUUR STRA EAT EEA EEEE RR ACRUR UR M ERN ER DO RET SPORE E About SIM card security Protect your SIM card with a PIN code Change the SIMicara B d Dre C Change thesdisplay name fora phone milf D8li scere efie rtt er ER EE en ER EE EE ER EUROPE YER RA MEO ERE NA EF O EE
68. In the device options click Screen Keyboard Set the Key Tone field to On Press the Menu key Click Save BWN Turn off trackball sounds 1 In the device options click Screen Keyboard 2 Setthe Audible Roll field to Mute 3 Press the Menu key 4 Click Save To turn on trackball sounds again set the Audible Roll field to Click Set the cursor speed In the device options click Screen Keyboard Set the Key Rate field Press the Menu key Click Save RPWN 227 Assign an application to a Convenience key Your BlackBerry device has one Convenience key on the left side of the device and one on the right side Depending on your theme you might not be able to change the application that is assigned to a Convenience key 1 In the device options click Screen Keyboard 2 Setthe Convenience Key Opens fields 3 Press the Menu key 4 Click Save Set the trackball sensitivity You can set how the trackball responds to your touch A high sensitivity level requires less pressure than a lower sensitivity level In the device options click Screen Keyboard Set the Horizontal Sensitivity and Vertical Sensitivity fields Press the Menu key Click Save BWN Turn on standby mode If you are not on a call you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry device Hold the Mute key To turn off standby mode press the Mute key again Themes About themes
69. Key Store Medium Security Set whether third party applications can access certificates or keys in the key store if your device caches the key store password 268 BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball During the game capsules fall from the bricks that you destroy The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle When you hit the ball with your paddle 50 times on any level the bricks descend one space every few seconds BrickBreaker capsules Long This capsule makes the paddle longer Slow This capsule slows down the ball Gun This capsule enables you to shoot three bullets at the bricks a bullet can destroy unbreakable bricks Laser This capsule enables you to shoot unlimited laser beams at the bricks Multi This capsule puts four balls in play Catch This capsule enables you to catch and hold the ball Flip This capsule changes the direction of the paddle Wrap This capsule enables you to move the paddle beyond the edge of the screen Bomb This capsule destroys the next brick that you hit and damages nearby bricks Life This capsule gives you an additional life 269 BrickBreaker scoring Catching a capsule 50 points Shooting a brick with the gun 50 points Hitting a brick with the ball 10 points Shooting a brick with the laser 5 points Damaging a brick
70. L rea ebd 43 ei Teen tie dod te he LIS BLEUS RR Turn off choice lists for voice commands Set the matching sensitivity level for voice commands Turn off voice prompts Set playback options for voice dialing sscesccsssccscsvescccrasersconsceassesssicsesnacensscetean bermazen Sonn He RUEGR UR EORR EPOR GE UR tennncac bend stan UE Qe QNARE dae iana HERPES Irprove voice recognition OF IMU MTD OFS dise erect ORDRE PERO A e COUR RD Cc EORR Mcd RR D EE Ge Bc REOR RERO EROR PER EHE ek Rt Use a headset Voice dialing troubleshooting Camera and video camera Take a picture ZOOM UT LOOM OME from SUDJECE 4s oie erste reete rente ocek eee says thud evusvthestausstaesstbuesbvbs tbustsestsnnqs Oe Ecl kae ates tyes ves Cen ertet debes ein ner oC iastan 47 View the number of remainintjDICEtUles ecisi estie rH rH NE HR Hei een Het eet HitH e eH Eee Hee HH EHE He rH 47 Record a Video oe Ka n C e D veo erae Oe hb le debs co ere Ree OHNE eoe loue dbp 47 View the amount of memory available for recording videos Camera and video camera options Cameraand videocamera Shortelits oriri Hr Hr HH Here vert erre EGRE EHE PERS HE HOM RE Ie EHE HS He RA e rH PH IEE or E SHN atise 16 Catm ra and video Gam era troubleshooting oc te oett reine atirei tiit e Due e LOC ee RR EET De dera 50 Email messages catis tite te teles te e Ne i dieu ei rote pe ti bci p b eic t a bo esed biete dtu ditum cepa ctr breed 51 Email message bas
71. M proprietary and confidential information and or trade secrets this document may describe some aspects of RIM technology in generalized terms RIM reserves the right to periodically change information that is contained in this document however RIM makes no commitment to provide any such changes updates enhancements or other additions to this document to you in a timely manner or at all RIM MAKES NO REPRESENTATIONS WARRANTIES CONDITIONS OR COVENANTS EITHER EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ANY EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF FITNESS FOR A PARTICULAR PURPOSE NON INFRINGEMENT MERCHANTABILITY DURABILITY TITLE OR RELATED TO THE PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE REFERENCED HEREIN OR PERFORMANCE OF ANY SERVICES REFERENCED HEREIN IN CONNECTION WITH YOUR USE OF THIS DOCUMENTATION NEITHER RIM NOR ITS RESPECTIVE DIRECTORS OFFICERS EMPLOYEES OR CONSULTANTS SHALL BE LIABLE TO YOU FOR ANY DAMAGES WHATSOEVER BE THEY DIRECT ECONOMIC COMMERCIAL SPECIAL CONSEQUENTIAL INCIDENTAL EXEMPLARY OR INDIRECT DAMAGES EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES INCLUDING WITHOUT LIMITATION LOSS OF BUSINESS REVENUE OR EARNINGS LOST DATA DAMAGES CAUSED BY DELAYS LOST PROFITS OR A FAILURE TO REALIZE EXPECTED SAVINGS This document might contain references to third party sources of information hardware or software products or services and or third party web sites collectively the Third Par
72. Menu key 5 Click Save Turn on low light mode for videos In the video camera press the Menu key Click Options Change the Video Light field Press the Menu key Click Save The light mode indicator in the lower right corner of the screen displays the current light mode uk WN Change white balance for pictures and videos Lighting conditions can affect the colors in pictures and videos Change the white balance to compensate for different lighting conditions 1 In the camera or video camera press the Menu key Click Options Change the White Balance field Press the Menu key Click Save mRUN 48 Change the video size and format In the video camera press the Menu key Click Options Change the Video Format field Press the Menu key Click Save au WN Set picture size In the camera press the Menu key Click Options Set the Picture Size field Press the Menu key Click Save uk WN Set picture quality You can set the fineness of detail that the camera captures in pictures The finer the detail of a picture the more memory the picture requires In the camera press the Menu key Click Options Set the Picture Quality field Press the Menu key Click Save np WN Apply a color effect to pictures You can apply a sepia or black and white color effect to pictures that you take In the camera press the Menu key Click Options Change the Color Effect field Press the
73. Menu key Click Options Click a calendar Change the Display Reminders field Press the Menu key Click Save OOF amp UN dA Change the default calendar Verify that you have multiple calendars on your BlackBerry device 1 In the device options click Advanced Options 186 Click Default Services Change the Calendar CICAL field Press the Menu key Click Save ns WN Calendar shortcuts For shortcuts to work in Day view in the calendar options change the Enable Quick Entry field to No To schedule an appointment press the period key To move to the next day week or month press 9 To move to the previous day week or month press 3 To move up an hour press 2 To move down an hour press 8 To move to the current date press the exclamation point key Calendar troubleshooting cannot schedule appointments that span multiple days If you use IBM Lotus Notes you cannot schedule appointments that span multiple days cannot set some fields when scheduling appointments If you use IBM Lotus Notes you can only change the Subject Location Reminder and Notes fields and the Mark as Private check box when you change a recurring appointment or meeting Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents your computer might not support these
74. Menu key Click Save uk WN Camera and video camera shortcuts e To take a picture press the Right Convenience key e To zoom in to a subject before taking a picture press the Volume Up key 49 To zoom out from a subject before taking a picture press the Volume Down key e To change the flash mode for a picture or to turn on low light mode for a video press the Space key Camera and video camera troubleshooting cannot save pictures or videos Your BlackBerry device memory or media card might not have enough available memory to store pictures or videos Try performing the following actions e Ifyou are trying to save a picture or video to your device memory delete old data or messages from your device fyouare trying to save a picture or video on your media card delete old media files Inthe camera options verify that the Picture Quality field is not set to Superfine Superfine pictures use more memory than fine or normal pictures Increase the maximum amount of memory available for pictures The flash dims or turns off If the battery power level drops below 20 percent the flash dims to conserve battery power In cold temperatures when the battery power level drops below 20 percent the flash might turn off Some pictures that I take are blurry In low lighting conditions the camera might compensate for the lack of exposure by using a slower shutter speed If you move the camera before the shutter clicks
75. PAo A n R E E E Security basics Password keeper EIER EI ON ANAIEN EE ASSES ATEST ATANA ENIAN ANEAN TEON OT ETE ASAINI AEE ION Memory cleaning Advanced security Smart cards SOftWarE TOKENS aient ties tao ads rach Trece rta Quen e RE AUR cen els RO to Carico veh bs a BCLS eens TS SN Ede Seb ncaa eb eve VPN settings Security troubleshooting Third party application control About permissions for third party applications Reset connection permissions for third party applications esee ttn tnnt tentent tentent ettet tte tenter tnra nrenar annann anean enneren About direct Internet connections for third party applications Set up a direct Internet connection for a third party application Set permissions for a third party application Connection permissions for third party applications scsscscsssssssscsssssseesseeessecsssecsssecsssecnssscsecsssecsasesearcesasscuetsssessasessssessseesosesnseesaseesseessaeessseseaeceaeesuesseseeeanessass Interaction permissions for third party applications Data permissions for third party applications Iiic About BIICKBIeakl icit eter eod ota td prende eta te RE HOP tiro ri ae SE tete tute diio toro t dU Oro Er REOR BrickBreaker capsules BrickBreaker scoring Play BrickBreaker AdS Ethe vOe sranie r a E AS n E EAEI ENRERE AEEA AE ENE EAE EORNA EEE TEE E ENE EE tem M Ie RRS Set the paddl
76. Pressthe Menu key 4 Click Save About roaming In most cases your BlackBerry device automatically connects to an appropriate wireless network when you travel outside your wireless service provider s wireless coverage area Your wireless service provider must set up your SIM card for roaming services before you can use a different wireless network An indicator appears on your device to let you know that you are roaming outside of your wireless service provider s wireless coverage area You might also have to provide login information before you can access the wireless network For more information about roaming contact your wireless service provider Switch wireless networks manually Verify that your wireless service provider has set up your SIM card for this service Your BlackBerry device is designed to switch to an appropriate wireless network automatically when you travel 1 Inthe device options click Mobile Network Change the Network Selection Mode field to Manual Click Scan for Available Networks Click a wireless network Click Select Network Press the Menu key 7 Click Save To connect to your wireless service provider s wireless network again change the Network Selection Mode field to Automatic aun WN Verify the status of network connections and services 1 On the Home screen or in the application list click Manage Connections 2 Click Services Status N Wo 6o Wi Fi connection settings If you are in
77. Separate multiple contacts or email addresses with a semicolon To specify that the email message filter should search for all contacts or email addresses that contain specific text type the text and use an asterisk as a wildcard character to represent the rest of the contact or email address Sent directly to me Set whether the email message filter applies to email messages that include your email address in the To field CC to me Set whether the email message filter applies to email messages that include your email address in the CC field BCC to me Set whether the email message filter applies to email messages that include your email address in the BCC field Importance Set the importance level of email messages that the email message filter applies to Sensitivity Set the sensitivity level of email messages that the email message filter applies to Action Set whether email messages that the email message filter applies to are forwarded to your BlackBerry device If email messages are forwarded specify whether they are forwarded with high importance or with the email message header only In a message list press the Menu key Click Options Click Email Filters Select the check box beside an email message filter BPWN 1 In a message list press the Menu key Click Options Click Email Filters Highlight an email message filter Press the Menu key Click Edit Change the options for the email messag
78. Set the Name Display field to Last name First name Press the Menu key 4 Click Save To sort your contacts by first name set the Name Display field to First name Last name Wn Language troubleshooting Some characters do not appear correctly on my device The BlackBerry Enterprise Server or BlackBerry Internet Service that is associated with your BlackBerry device might not support the characters For more information contact your wireless service provider or administrator 233 234 Wireless network coverage Find information about wireless coverage indicators Your BlackBerry device uses various indicators to indicate the current wireless coverage level For more information about wireless coverage indicators see the printed documentation that came with your device Turn off a wireless connection You should turn off wireless connections in certain places such as on an airplane or in a hospital For more information see the safety and product information booklet for your BlackBerry device 1 Onthe Home screen or in the application list click Manage Connections 2 Perform one of the following actions Toturn off a wireless connection clear the check box beside the connection type To turn off all wireless connections click Turn All Connections Off To turn on a wireless connection again select the check box beside the connection type or click Restore Connections Network connection indicators Mobile net
79. Touse the default invitation message click OK ation ras If you turn on invitation passwords a question and password screen appears each time you invite a contact 1 In BlackBerry Messenger on the contact list screen press the Menu key 2 Click Options 3 Change the Ask Password Question When Adding Contacts field to Yes 4 Press the Menu key 5 Click Save Note To turn off invitation passwords again change the Ask Password Question When Adding Contacts field to No 1 In BlackBerry Messenger in the Requests group highlight an invitation 2 Click the trackball 3 Click one of the following menu items Accept Decline Remove Note If you click Remove the contact who sent the invitation does not receive confirmation that your email address is a correct email address Cc t g If you turn off invitation forwarding contacts that you invite can only accept invitations from the original email address or PIN that you sent the invitation to If those contacts try to accept the invitation from a different email address or PIN their acceptance is rejected 1 In BlackBerry Messenger on the contact list screen press the Menu key 2 Click Options 3 Change the Allow Forwarding of Requests field to No 4 Pressthe Menu key 5 Click Save Note If you use a BlackBerry Enterprise Server for IBM Lotus Domino BlackBerry Enterprise Server for Novell GroupWise or the BlackBerry Internet Service when
80. a Wi Fi coverage area and if your wireless service plan supports it you might be able to access services for example email service over a Wi Fi network For more information contact your wireless service provider You can connect to a Wi Fi network without saving the connection information or you can save the connection information in a Wi Fi profile AWi Fi profile contains the information that you require to connect to a Wi Fi network You can have more than one Wi Fi profile on your BlackBerry device For example you can have one Wi Fi profile that you use to connect to a Wi Fi network at home and another Wi Fi profile that you use to connect to your organization s Wi Fi network You can also have Wi Fi profiles that you use to connect to Wi Fi networks in public places such as community centers or libraries Your device tries to connect to Wi Fi networks based on the order in which they appear in your Wi Fi profile list onnect to a Wi Fi networ By default new Wi Fi profiles appear at the bottom of your Wi Fi profile list 1 Onthe Home screen or in the application list click Set Up Wi Fi 2 Perform one of the following actions Click Scan for Networks Click a network Click Manually Add Network Type the network name Click Add 3 Complete the instructions on the screen 4 Onthe Wi Fi Setup Complete screen perform any of the following actions Tochange the order of Wi Fi profiles click Prioritize Wi Fi Profi
81. a map press the Menu key 2 Click North Up To view the direction in which you are moving at the top of the map again press the Menu key Click Track Up 165 Hide the tracking information at the bottom of a map 1 2 When tracking your movement on a map press the Menu key Click Hide Dashboard To view the tracking information again press the Menu key Click Show Dashboard Keep backlighting on when you track your movement By default backlighting turns off automatically after a timeoutto conserve battery power You can change maps options sothat backlighting remains on when you track your movement unless the battery power level drops below a specified percentage 1 au PWN On a map press the Menu key Click Options Change the Backlight Timeout When field Press the Menu key Click Save Map shortcuts To zoom in to a map press L To zoom out from a map press O To view status information at the top of a map press Q To hide status information at the top of a map press Q To view tracking information at the bottom of a map press the Space key To hide tracking information at the bottom of a map press the Space key To move to the next direction on a route press 6 To move to the previous direction on a route press 4 Maps troubleshooting Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry device loads a new map or when your device is not connected to the wireless
82. acter 1 Place the cursor where you want to highlight the text 2 Press the Menu key 3 Click Select 103 4 Roll the trackball left or right 1 With text selected click the trackball 2 Click Cancel Selection In the device options click Screen Keyboard Set the Key Rate field Press the Menu key Click Save BWN Inthe device options click Screen Keyboard Set the Key Tone field to On Press the Menu key Click Save Aa W N You can set how the trackball responds to your touch A high sensitivity level requires less pressure than a lower sensitivity level In the device options click Screen Keyboard Set the Horizontal Sensitivity and Vertical Sensitivity fields Press the Menu key Click Save PWN In the device options click Screen Keyboard Set the Audible Roll field to Mute Press the Menu key 4 Click Save To turn on trackball sounds again set the Audible Roll field to Click Wn Typing input methods You can type on your BlackBerry device using the SureType input method or the multi tap input method SureType technology combines a traditional phone style key layout with a familiar computer style letter layout that is designed to provide a quick and comfortable typing and dialing experience SureType technology is designed to predict words as you type them When you use SureType technology you press the letter key for each letter in a word once until the word appe
83. actions e Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections f More available appears at the end of the message or attachment press the Menu key Click More or More All A question mark appears on a slide A question mark appears on a slide if your BlackBerry device has not downloaded the slide To view the slide highlight the slide Click the trackball Click Retrieve 122 Synchronization About synchronization The wireless data synchronization feature is designed to synchronize organizer data contacts calendar entries tasks and memos between your BlackBerry device and the email application on your computer over the wireless network The wireless email reconciliation feature is designed to reconcile email messages between your device and the email application on your computer over the wireless network When you file or delete email messages on your device these email messages should be filed or deleted in your email application Likewise any changes that you make to email messages in the email application on your computer should be reflected on your device If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned them off you can use the synchronization tool of the BlackBerry Desktop Manager to synchronize your organizer data and email messages For more information see the BlackBerry Desktop Software O
84. ail messages Find your SMS phone number In the phone your phone number appears at the top of the screen If your wireless service provider has set up your BlackBerry device for SMS text messaging this number is also your SMS phone number If you have more than one phone number associated with your device the first phone number that appears in the drop down list at the top of the screen is your SMS phone number J If your BlackBerry device is associated with more than one email address you might be able to open messages from the message list for a specific email address In a message list click a message If you open an MMS message and the content does not appear press the Menu key Click Retrieve 1 In a message list press the key 2 Click Compose SMS 3 Perform one of the following actions fthe contact is not in your address book click Use Once Type an SMS phone number include the country code and area code Click the trackball fthe contact is in your address book click a contact 4 Type a message 5 Click the trackball 6 Click Send 79 You can send an SMS text message to up to ten recipients 1 When composing an SMS text message press the Menu key 2 Click Add Recipient 3 Click a contact You can check spelling in messages calendar entries tasks or memos that you create 1 In a message calendar entry task or memo press the Menu key 2 Click Check Spelling 3 Perf
85. ain change the Show Conversations in Message List field to Yes Start a conference In BlackBerry Messenger during a conversation press the Menu key Click Invite In the drop down list click a contact Click OK BWN Copy a conversation history When you copy a conversation history you can paste it into other BlackBerry device applications 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click Copy History Clear a conversation history 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click Clear History End a conversation 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click End Conversation Change your display name 1 In BlackBerry Messenger on the contact list screen press the Menu key 2 Click Edit My Info 3 Type a display name 4 Click OK Availability Change your availability status In BlackBerry Messenger on the contact list screen press the Menu key Click My Status Click Available or Unavailable Type a message that contacts can see when they view your contact information BURMA 5 Click OK When you change your availability status to unavailable you receive BlackBerry Messenger messages but you are not notified Receive notification when a contact becomes available 1 In BlackBerry Messenger on the contact list screen highlight an unavailable contact 2 Press the Menu key 3 Click Set Alert
86. ake a conference call you can leave the conference call and the call continues without you 1 During a conference call press the Menu key 2 Click Transfer Caller ID Add a caller ID picture for a contact In the address book highlight a contact Press the Menu key Click Add Picture Highlight a picture Press the Menu key Click Select Center the picture in the box Click the trackball Click Crop and Save 0 0 x on A t6 M 28 Change the caller ID picture for a contact Press the Menu key Click Replace Picture Highlight a picture Press the Menu key Click Select Center the picture in the box Click the trackball Click Crop and Save 1O 90 SI OY UT B Go NS Delete the caller ID picture for a contact In the address book highlight a contact Press the Menu key Click Edit Click the caller ID picture Click Delete Picture Click the trackball Click Save By Ur e wN c Call logs About call logs When changing a contact highlight the caller ID picture Call logs include the date on which you called your contact the phone number that you called and the duration of the call You can also add notes to your call logs You can view call logs in the phone or depending on how you set your call logging options you can view call logs in a message list Depending on your theme missed calls might also appear on the Home screen Your BlackBerry device stores call logs for 30 d
87. anguage troubleshooting Wireless network coverage troubleshooting ectitestterttrte metere ree erae He HH eH ERE HR St I bte HE Hei ert e RH ere ni r 244 Security troubleshooting Diagnostic reports Wi Fi diagnostic reports GNSS ay cscs 293 Legal notice BlackBerry basics About typing input methods You can type on your BlackBerry device using the SureType input method or the multi tap input method SureType technology combines a traditional phone style key layout with a familiar computer style letter layout that is designed to provide a quick and comfortable typing and dialing experience SureType technology is designed to predict words as you type them When you use SureType technology you press the letter key for each letter in a word once until the word appears in a list that appears on the screen For example to type run you would press the R key once the U key once and so on until run appears in the list When you use multi tap you press a letter key once to type the first letter on the key and twice to type the second letter For example to type run you would press the key twice the key once and the key twice SureType technology is the default typing input method for most fields Multi tap is the default typing input method for phone number and password fields Type text using SureType technology
88. ar task list and memo list 126 Ifyou use the BlackBerry Internet Service you must use the synchronization tool of the BlackBerry Desktop Manager to synchronize calendar data For more information see the BlackBerry Desktop Software Online Help Custom address book field data is not appearing on my computer You can only synchronize the data in a custom address book field with a text field in the email application on your computer For example you cannot add a contact s birthday to a custom address book field on your BlackBerry device and synchronize it with the email application on your computer because the birthday field is a date field in the email application on your computer Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents your computer might not support these characters On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer For more information see the documentation for the operating system on your computer 127 128 Browser Browser basics The browser on your BlackBerry device supports multiple browser configurations for optimizing your browsing experience If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports the BlackB
89. ars in a list that appears on the screen For example to type run you would press the R key once the U key once and so on until run appears in the list When you use multi tap you press a letter key once to type the first letter on the key and twice to type the second letter For example to type run you would press the key twice the key once and the key twice SureType technology is the default typing input method for most fields Multi tap is the default typing input method for phone number and password fields 1 Press the letter key once for each letter in a word 2 Perform one of the following actions e To select an item from the list that appears when you type and start typing a new word highlight the item Press the Enter key Toselect an item from the list that appears when you type and continue typing the same word click the item Tochange a letter in a word that you are typing highlight the letter Click the alternate letter that appears on the screen To change a letter in a word after you finish typing the word click the word Highlight the letter Click the alternate letter that appears on the screen sing multi tap e To type the first letter on a key press the letter key once Totype the second letter on a key press the letter key twice 1 In the device options click Language 2 Perform one of the following actions e To use the multi tap input method set the Input Language field
90. ars in your fixed dialing list or turn off fixed dialing If you have traveled to another country and you have not changed your smart dialing options dial the full phone number including the country code and area code for your contact fyouare not receiving calls verify that call blocking and call forwarding are turned off If your SIM card supports more than one phone number but you have only one phone number verify that the phone number is set asthe primary number 275 Try changing the phone number on your SIM card to change how your phone number appears in the phone In the device options click Advanced Options Click SIM Card Highlight the phone number Press the Menu key Click Edit SIM Phone Number Type your phone number Click the trackball Note If you change the phone number on your SIM card you do not change the phone number that your BlackBerry device uses to make and receive calls Try performing the following actions Verify that your BlackBerry device is connected to the wireless network e Ifyou are using a Bluetooth enabled device such as a handsfree car kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device e If your keyboard is locked unlock your keyboard Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in th
91. as 290 If you set a default recipient each time that you submit a Wi Fi diagnostic report your BlackBerry device sends the report to that recipient If you want to specify a recipient each time that you submit a report do not set a default recipient 1 In the device options click Wi Fi Connections Press the Menu key Click Wi Fi Diagnostics Press the Menu key Click Options Type the contact information Press the Menu key Click Save c oU RUN 292 Glossary ADN abbreviated dialing number APN access point name BCC blind carbon copy BlackBerry enabled device A BlackBerry enabled device is a device with BlackBerry Connect software a device with BlackBerry Built In software or a device that is running the BlackBerry Application Suite BlackBerry enabled devices provide users with access to BlackBerry device applications and BlackBerry services cc carbon copy CMIME Compressed Multipurpose Internet Mail Extensions DNS Domain Name System EAP FAST Extensible Authentication Protocol Flexible Authentication via Secure Tunneling EAP SIM Extensible Authentication Protocol Subscriber Identity Module EAP TLS Extensible Authentication Protocol Transport Layer Security EAP TTLS Extensible Authentication Protocol Tunneled Transport Layer Security FIPS Federal Information Processing Standards GPS Global Positioning System HTTP Hypertext Transfer Protocol IMSI International Mobile Subs
92. avigation To stop tracking your movement press the Menu key Click Stop GPS Navigation Navigation Zoom in to a direction on a route 1 Ona map highlight a direction on a route 2 Pressthe Menu key 3 Click Zoom To Point Zoom in to or out from a map 1 Onamap click the trackball 2 Perform one of the following actions e Tozoomin roll the trackball up To zoom out roll the trackball down 3 Click the trackball Pan a map Roll the trackball Map options Set the GPS receiver that you use to track your movement Ona map press the Menu key Click Options Change the GPS Source field Press the Menu key Click Save nf wWNnN Add a bookmark for a location or route 1 Ona map press the Menu key 2 Click Add To Favorites Clear the map cache On a map press the Menu key Click Options Press the Menu key Click Clear Cache BURMA View status information at the top of a map You can view the battery power level wireless coverage level indicators the time and satellite and Bluetooth connection information at the top of maps 1 Ona map press the Menu key 2 Click Options 3 Change the Hide Title Bar field to No 4 Pressthe Menu key 5 Click Save To hide the status information again change the Hide Title Bar field to Yes View north at the top of a map By default when you are tracking your movement the direction in which you are moving appears at the top of the map 1 On
93. ays View call logs in a message list In the phone press the Menu key Click Options Click Call Logging 4 Select a call log type option Wn To hide call logs in a message list select the None option 29 Add notes to a call log In the phone highlight a call log Press the Menu key Click View History Press the Menu key Click Add Notes Type call notes Click the trackball Click Save po Sy Oy Or des Oe NI cm Change call log notes In the phone highlight a call log Press the Menu key Click View History Press the Menu key Click Edit Notes Change the call notes Click the trackball Click Save 9 x OOP WN Forward a call log In the phone highlight a call log Press the Menu key Click View History Press the Menu key Click Forward np WN Delete call log notes In the phone highlight a call log Press the Menu key Click View History Press the Menu key Click Edit Notes Press the Menu key An pwn 30 7 Click Clear Field 8 Click the trackball 9 Click Save Call waiting Prerequisites Call waiting Verify that your wireless service plan includes this service Verify that your wireless service provider has set up your SIM card for this service Turn on call waiting If you have more than one phone number associated with your BlackBerry device you can change call waiting options for the active phone number only 1 In the phone pres
94. b p You can add bookmarks for web pages that you visit frequently When you add a bookmark you can set whether you want the browser to check the web page for updates periodically Bookmarks for web pages that have been updated since the lasttime you visited them appear in italic page Add a bookmark for a web On a web page press the Menu key Click Add Bookmark In the Auto Synchronize field set how often the browser should check for updates to the web page In the Start time field set the time of day when the browser should start checking for updates 5 Click Add If you visit the web page offline the browser displays the content that was current the last time that you viewed the web page online BWN Make a web page available offline When adding a bookmark select the Available Offline check box If you visit the web page offline the browser displays the information that was current the last time that you viewed the web page online Change a bookmark for a web page On a web page press the Menu key Click Bookmarks Highlight a bookmark Press the Menu key Click Edit Bookmark Change the bookmark Click Accept NOUS WN Forward a bookmark for a web page On a web page press the Menu key Click Bookmarks Highlight a bookmark Press the Menu key Click Send Bookmark 6 Click a message type To return to the browser after you send the message press the Escape key np WN Delete a bookmar
95. book Press the Menu key Click Accept nf wn Delete a service book In the device options click Advanced Options Click Service Book Highlight a service book BPWN Press the Menu key 5 Click Delete To restore a service book press the Menu key Click Undelete 273 274 Troubleshooting BlackBerry basics troubleshooting No application opens when I press a Convenience key Verify that you have not deleted the application that you assigned to the key Assign a different application to the key Some features are not available on my device Depending on your wireless service plan or the type of email account that is associated with your BlackBerry device some features might not be available on your device If your device is associated with an email account that uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If an administrator has set an option for you a red lock indicator appears beside the option field For more information about the features that are available on your device contact your wireless service provider or administrator Phone troubleshooting cannot make or receive calls Try performing the following actions Verify that your BlackBerry device is connected to the wireless network e Ifyou cannot make calls and fixed dialing is turned on verify that the phone number for your contact appe
96. ccount see the BlackBerry Internet Service Online Help Depending on your theme a separate message list might appear for SMS text messages and MMS messages By default your BlackBerry device theme determines whether SMS text messages appear in the same message list as email messages 1 In a message list press the Menu key 2 Click Options 3 Click General Options 4 Perform one of the following actions e To use one message list for all messages set the SMS and Email Inboxes field to Combined To separate SMS text messages from email messages set the SMS and Email Inboxes field to Separate 5 Pressthe Menu key 6 Click Save 1 In a message list press the Menu key 2 Click Options 3 Click General Options 4 Set the Keep Messages field 5 Press the Menu key 6 Click Save To restore messages set the Keep Messages field to a longer period of time Messages that you received on your BlackBerry device within the set period of time appear in a message list If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server you might not be able to block PIN messages from contacts in your organization For more information contact your administrator In the device options click Security Options Click Firewall Select the check box beside one or more message types Press the Menu key 5 Click Save Note Even though you do not receive blocked messages on your device
97. ce Turn on memory cleaning In the device options click Security Options Click Memory Cleaning Change the Status field to Enabled Press the Menu key Click Save nk WN Change when your device deletes sensitive data from the device memory 1 In the device options click Security Options 2 Click Memory Cleaning 3 Perform any of the following actions To prevent your BlackBerry device from deleting sensitive data from the device memory when you insert your device in a holster change the Clean When Holstered field to No N ul oo 4 5 To prevent your device from deleting sensitive data from the device memory when your device remains idle for a specified period of time change the Clean When Idle field to No Tochange how long your device waits after you stop using it before it deletes sensitive data from the device memory change the Idle Timeout field Press the Menu key Click Save Delete sensitive application data from the device memory BUwUNKMA In the device options click Security Options Click Memory Cleaning In the Registered Cleaners section click an application Perform one of the following actions Todelete sensitive data for the highlighted application click Clean Application Click OK e To delete sensitive data for all applications click Clean Now View the icon for the memory cleaning application on the Home screen unk WN In the device options click Security O
98. ce see the BlackBerry Internet Service Online Help for more information ily an WN 7 In a message list press the Menu key Click Options Click Email Settings Set the Use Auto Signature field to Yes Type a signature Press the Menu key Click Save Your signature is added to email messages after you send them Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 8 NOO sm Rot NM In a message list press the Menu key Click Options Click Email Settings Set the Use Out Of Office Reply field to Yes Type a reply If you use IBM Lotus Notes in the Until field set the date on which the out of office reply should turn off Press the Menu key Click Save To turn off the out of office reply set the Use Out Of Office Reply field to No Verify that your BlackBerry device is associated with more than one email address nk Wn In the device options click Advanced Options Click Default Services Change the Messaging CMIME field Press the Menu key Click Save Delete the disclaimer from an email message If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature the BlackBerry Enterprise Server might add a disclaimer to email messages after you send them You cannot change this
99. ce receives long messages and attachments in sections e f More available appears at the end of the message or attachment press the Menu key Click More or More All Some email message folders appear dimmed If you cannot forward email messages from an email message folder the check box beside the folder appears dimmed Try performing the following actions e Wait for a few seconds The email message folders might become available after a short period of time Turn off wireless email reconciliation and then turn it on again Email message filters are not working correctly Try performing the following actions 66 Verify that your email message filters are turned on Verify that your email message filters appear in the order that you want your BlackBerry device to apply them to email messages cannot use a shortcut to view one type of message in a message list If you switch BlackBerry devices and you restore device data from your previous device to your current device the message list shortcuts for your previous device replace the message list shortcuts for your current device To view the shortcuts for viewing one type of message in a message list view your list of saved searches 67 68 PIN messages PIN message basics A PIN uniquely identifies BlackBerry devices and BlackBerry enabled devices on the wireless network If you have contacts who use a BlackBerry device or a BlackBerry enabled device and you kno
100. ck Save To sort your contacts by first name set the Name Display field to First name Last name Prevent duplicate names in your address book In the address book press the Menu key Click Options Set the Allow Duplicate Names field to No Press the Menu key Click Save nk WN Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords In an application press the Menu key Click Options If necessary click General Options Change the Confirm Delete field to No Press the Menu key Click Save OY Ur e oO NIC View the number of contacts tasks or memos stored on your device 1 In the address book task list or memo list press the Menu key 2 Click Options The Number of Entries field displays the number of contacts tasks or memos that are stored on your BlackBerry device Contact troubleshooting Custom address book field data is not appearing on my computer You can only synchronize the data in a custom address book field with a text field in the email application on your computer For example you cannot add a contact s birthday to a custom address book field on your BlackBerry device and synchronize it with the email application on your computer because the birthday field is a date field in the email application on your computer 177 Caller ID pictures are not appearing
101. criber Identity IP Internet Protocol LED light emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry device to their computer MCC mobile country code MMS Multimedia Messaging Service MNC mobile network code PEAP Protected Extensible Authentication Protocol PIN personal identification number RTSP Real Time Streaming Protocol SDN service dialing number SIM Subscriber Identity Module S MIME Secure Multipurpose Internet Mail Extensions SMS Short Message Service SSL Secure Sockets Layer SMSC Short Message Service Center SSID service set identifier TCP Transmission Control Protocol TLS Transport Layer Security Triple DES Triple Data Encryption Standard TTY teletype UMA Unlicensed Mobile Access VPN virtual private network WAN wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy WML Wireless Markup Language WTLS Wireless Transport Layer Security 296 Legal notice 2007 Research In Motion Limited All Rights Reserved The BlackBerry and RIM families of related marks images and symbols are the exclusive properties of Research In Motion Limited RIM Research In Motion BlackBerry Always On Always Connected and the envelope in motion symbol are registered with the U S Patent and Trademark Office and may be pending or registered i
102. d 1 In the voice dialing application wait for the sound 2 Say Check my phone number Change the voice dialing language Verify that your BlackBerry Device Software supports multiple languages For more information contact your wireless service provider or administrator 1 In the device options click Language 2 Change the Voice Dialing Language field 3 Press the Menu key 4 Click Save Turn off choice lists for voice commands 1 In the device options click Voice Dialing 2 Setthe Choice Lists field to Always Off 3 Pressthe Menu key 4 Click Save If your BlackBerry device identifies more than one possible match to a voice command your device selects the best match and dials the phone number automatically Set the matching sensitivity level for voice commands 1 Inthe device options click Voice Dialing 2 Perform one of the following actions e To increase matches set the Sensitivity field closer to Reject Less Toreduce the number of incorrect matches set the Sensitivity field closer to Reject More 3 Pressthe Menu key 4 Click Save Turn off voice prompts 1 Inthe voice dialing application wait for the sound 25 2 Say Turn prompts off 1 In the device options click Voice Dialing 2 Perform any of the following actions To turn off playback for phone numbers set the Digit Playback field to Disabled To turn off playback for contacts set the Name Playback field to Disabled
103. d as is RIM makes no representation warranty or guarantee whatsoever in relation to the Third Party Information and RIM assumes no liability whatsoever in relation to the Third Party Information even if RIM has been advised of the possibility of such damages or can anticipate such damages BlackBerry Pearl 8120 smartphone model number RBR41GW Research In Motion Limited 295 Phillip Street Waterloo ON N2L 3W8 Canada Research In Motion UK Limited 200 Bath Road Slough Berkshire SL13XE United Kingdom Published in Canada
104. d an extension to a phone number press the X key Type the extension number Toassign a speed dial number to a key on the Home screen or in the phone hold the key e To turn on the speakerphone during a call press the period key To turn off the speakerphone during a call press the period key e To check your voice mail hold 1 e To type a letter in a phone number field hold the Alt key Use the multi tap input method to type the letter To move to the top of the Phone screen press the Space key Toview the last phone number that you typed in the phone press the Space key and the Enter key To dial the phone number press the Send key Toview your contact list in the phone press the Space key Hold the Send key Toswitch phone numbers in the phone click your active phone number Click a phone number Phone troubleshooting cannot make or receive calls Try performing the following actions Verify that your BlackBerry device is connected to the wireless network e Ifyou cannot make calls and fixed dialing is turned on verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing If you have traveled to another country and you have not changed your smart dialing options dial the full phone number including the country code and area code for your contact If you are not receiving calls verify that call blocking and call forwarding are turned off If your
105. device If you connect your device to your computer you can transfer files between your media card and your computer using mass storage mode or you can transfer media files between your device and your computer using the media manager tool of the BlackBerry Desktop Manager For more information about using the media manager tool see the Media Manager Online Help If you turn on media card encryption and you transfer files to your media card using mass storage mode or Bluetooth technology your device does not encrypt the transferred files If you transfer encrypted files from your media card using mass storage mode or Bluetooth technology you cannot decrypt the files on your computer or on a Bluetooth enabled device Transfer a file between your device and your computer using the media manager tool 1 Connect your BlackBerry device to your computer 2 On your computer open the BlackBerry9 Desktop Manager 3 Double click Media Manager 4 Draga file or folder from one location to another For more information about using the media manager tool see the Media Manager Online Help Transfer a file between your device and your computer in mass storage mode Verify that mass storage mode is turned on 1 Connect your BlackBerry device to your computer 2 Onyour computer double click My Computer 3 Inthe Devices with Removable Storage section click Removable Disk 4 Draga file from one location to another To exit mass storage mode di
106. device including zip htm html doc dot ppt pdf wpd txt vcf and xls files You can also view bmp gif jpg png tif and wmf files and play wav files If you save an email message that contains an attachment that you have opened the email message and the attachment are stored in the device memory until you delete the email message Open an attachment Verify that your BlackBerry device is associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator 1 In a message press the Menu key 2 If necessary click Retrieve Attachment Information 3 Click Open Attachment 4 Ifthe message contains more than one attachment on the Attachments screen click an attachment Click Retrieve Follow a link in an attachment Some attachments might contain links to embedded content such as tables pictures footnotes text boxes or comments In an attachment click a link To return to the attachment press the Escape key View properties for an attachment You can view the size author publication date and other attachment properties for an attachment 1 In an attachment press the Menu key 2 Click Retrieve Info or View Info Set font options for an attachment In an attachment press the Menu key Click Options Set the font fields Press the Menu key
107. disclaimer 1 When composing an email message press the Menu key 2 Click Remove Disclaimer To add the disclaimer again press the Menu key Click Add Disclaimer Use color to differentiate work messages from other messages Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server 1 In the device options click Security Options 2 Click General Settings 3 Perform any of the following actions Toseta background color for email messages that are sent to your device through a BlackBerry Enterprise Server change the Enterprise Messages field Toseta background color for messages that are not sent to your device through a BlackBerry Enterprise Server change the Other Messages field 4 Pressthe Menu key 5 Click Save Note PIN messages might use the background color that you have set for work email messages For more information contact your administrator Message list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords In an application press the Menu key Click Options If necessary click General Options Change the Confirm Delete field to No Press the Menu key Click Save OY Ur me 9 ND View more of the subject line for messages 1 In a message list press the Menu key 2 Click Options 62
108. ds and the Mark as Private check box when you change a recurring appointment or meeting Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents your computer might not support these characters 284 On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer For more information see the documentation for the operating system on your computer Bluetooth technology troubleshooting cannot type a passkey on a Bluetooth enabled device If you cannot type a passkey on a Bluetooth enabled device the passkey might already be defined On your BlackBerry device in the Enter passkey for device name gt field try typing 0000 My list of paired Bluetooth enabled devices does not appear Try performing the following actions Verify that Bluetooth technology is turned on Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list I cannot pair with a Bluetooth enabled device Try performing the following actions Verifythatyour BlackBerry device is compatible with the Bluetooth enabled device For more information see the documentation that came with the Bluetooth enabled device Allow the Bluetooth enabled device to discover your BlackBerry device In the Bluetooth setup ap
109. e Change your preferred network type In the device options click Network Change the Connection Preference field Press the Menu key Click Save BPWN Wireless network coverage troubleshooting cannot connect to a wireless network Try performing the following actions Verify that your SIM card is inserted in your BlackBerry device correctly Verify that you have turned on the connection to the wireless network 244 Verify that you are connected to your wireless service provider s network If you switched wireless networks manually your device remains connected to that wireless network until you select your wireless service provider s network again e f your wireless service provider supports UMA verify that your connection preference is not set to Wi Fi Only Try performing the following actions Verify that you have turned on the connection to the Wi Fi network Verify that you are in a Wi Fi coverage area e Ifthe Wi Fi network does not appear in the Wi Fi setup application and you know the network name connect to the Wi Fi network manually Verify that the connection options in the Wi Fi setup application are correct If you have already verified these options verify that the advanced connection options for the Wi Fi network are correct e f you switched Wi Fi networks manually switch to another Wi Fi network or set your device to scan for available Wi Fi networks e f your wireless service pro
110. e language options Certain languages might not be supported Try performing the following actions Say the first name and the last name of your contact Use standard pronunciation rules when you say a voice command e f your BlackBerry device does not often identify matches set the matching sensitivity level to reject less e f your device often identifies incorrect matches set the matching sensitivity level to reject more Adapt digit dialing to improve voice recognition of numbers If you have more than one phone number associated with your BlackBerry device and you are trying to check your voice mail using a shortcut key your device calls the voice mail access number for your active phone number Try checking the voice mail for your alternate phone number If your BlackBerry device is associated with an enterprise voice phone number you cannot join a call that you make from or receive to your enterprise voice phone number with a call that you make from or receive to the phone number provided by your wireless service provider Voice dialing troubleshooting cannot make calls using a voice command Try performing the following actions Verify that your BlackBerry device is connected to the wireless network e Ifyou are using a Bluetooth enabled device such as a handsfree car kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device
111. e Draft Blind carbon copy a contact You can blind carbon copy a contact in an email message a PIN message or an MMS message 1 When composing a message press the Menu key 2 Click Add Bcc Attach a contact to a message You can attach a contact to an email message a PIN message or an MMS message 1 When composing a message press the Menu key 2 Click Attach Address or Attach Contact 3 Click a contact Set the importance level for a message You can set the importance level for an email message PIN message or MMS message When composing a message press the Menu key Click Options Set the Importance field Press the Menu key Click Save uk WN Save a message 1 In a message press the Menu key 2 Click Save Reply to a message 1 In a message click the trackball 2 Click Reply or Reply to All Delete the original text from a reply message 1 When replying to a message press the Menu key 2 Click Delete Original Text Forward a message You cannot forward MMS messages that contain content that is copyright protected 52 1 In a message press the Menu key 2 Perform one of the following actions Click Forward Click Forward As Click a message type Delete a message 1 In a message click the trackball 2 Click Delete Delete multiple messages In a message list highlight a date field Press the Menu key Click Delete Prior 4 Click Delete Note Email messages tha
112. e If More available appears at the end of the message or attachment press the Menu key Click More or More All cannot turn on cell broadcasting Your SIM card might not support the display languages that you have selected for cell broadcast messages Clear the check box beside all languages that your SIM card does not support cannot use a shortcut to view one type of message in a message list If you switch BlackBerry devices and you restore device data from your previous device to your current device the message list shortcuts for your previous device replace the message list shortcuts for your current device To view the shortcuts for viewing one type of message in a message list view your list of saved searches 89 90 MMS messages MMS message basics With an MMS phone number you can send and receive MMS messages that contain media files such as jpg gif wbmp midi vcf vCard ics iCalendar avi mpg or mov files An MMS phone number is a phone number that your wireless service provider sets up for MMS messaging If you have more than one phone number associated with your BlackBerry device your device sends MMS messages using the first phone number that appears in the drop down list at the top of the Phone screen You can add pictures that are not copyright protected to an MMS message but the message cannot exceed 300 KB Verify that your BlackBerry device supports MMS messaging Verify that y
113. e Menu key Change the word Click the trackball Oy de puo NM 107 Delete a word from the custom dictionary In the device options click Spell Check Click Custom Dictionary Highlight a word Press the Menu key Click Delete np WN Custom dictionary About the custom dictionary If you type a word or letter combination that your BlackBerry device does not recognize your device adds the word or letter combination to the custom dictionary You can also add words or letter combinations manually to the custom dictionary Your device deletes words from the custom dictionary if you do not use them Add a custom dictionary item In the device options click Custom Dictionary Press the Menu key Click New Type a word or letter combination Click the trackball Click Save OY UU Pus UNI e Change a custom dictionary item In the device options click Custom Dictionary Click a custom dictionary item Change the custom dictionary item Click the trackball twice Click Save nk WN Delete custom dictionary items 1 In the device options click Custom Dictionary 2 Perform one of the following actions Todelete one custom dictionary item highlight an item Press the Menu key Click Delete 108 To delete all custom dictionary items press the Menu key Click Clear Custom Dictionary Delete all custom dictionary items In the device options click Custom Dictionary Highlight a custom d
114. e address lookup results 1 In the address lookup results highlight a contact 174 2 Press the Menu key 3 Perform one of the following actions e To add a contact to your address book click Add e To add all the contacts click Add All Toview information for a contact click View To delete a contact from the address lookup results click Delete To delete the address lookup results click Delete Lookup e To start a new address lookup click Lookup SIM card phone book If your wireless service provider has set up your SIM card with a SIM card phone book you can use the SIM card phone book to access contacts that you have added to your SIM card The SIM card phone book is different from the address book on your BlackBerry device If you switch SIM cards the contacts in the SIM card phone book change You can add ADN entries to your SIM card phone book You can also search for ADN entries or SDN entries ADN entries appear in plain text and SDN entries appear in bold Verify that your wireless service provider has set up your SIM card with a SIM card phone book In the address book press the Menu key Click SIM Phone Book Click the trackball Click New Type the contact information Press the Menu key Click Save NOW BWN Verify that your wireless service provider has set up your SIM card with a SIM card phone book 1 In the address book press the Menu key 2 Click SIM Phone Book 3 Press the Me
115. e filter Press the Menu key Click Save 090 nouum UN In a message list press the Menu key Click Options Click Email Filters Highlight an email message filter Press the Menu key Click Move Roll the trackball to the new location Click the trackball SS Oo d D NA Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator If you use the BlackBerry Internet Service see the BlackBerry Internet Service Online Help for more information 1 In a message list press the Menu key Click Options Click Email Filters Set the If no filters apply send email to handheld option to Yes Press the Menu key Click Save Aun WN In a message list press the Menu key Click Options Click Email Filters Highlight an email message filter nk WN Press the Menu key 6 Click Delete Email message forwarding Forward messages from a specific email message folder to your device Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 In a message list press the Menu key Click Options Click Email Settings Press the Menu key Click Folder Redirection Select the check box beside an email message folder SS UT a UJ UNS Pres
116. e on your BlackBerry device might store the following items To access these items in the key store you must type a key store password personal certificates certificate and private key pairs certificates that you download using the certificate synchronization tool of the BlackBerry Desktop Manager certificates that you download from an LDAP certificate server certificates that you add from a message personal PGP keys public and private key pairs PGP public keys that you download from an LDAP certificate server PGP public keys that you add from a message root certificates that are included in the BlackBerry Desktop Software You can use PGP keys if you install the PGP Support Package for BlackBerry devices For more information see the user guide supplement for the PGP Support Package for BlackBerry devices Smart cards If you use two factor authentication and your BlackBerry device password or smart card password is numeric you might be able to use smart password entry in some password fields When smart password entry is turned on your device is designed to remember the format of a password that you type in a password field When you type the password again your device applies a smart password filter to the password field If the password is numeric a 123 indicator appears beside the password field and you do not have to press the Alt key to type numbers If the password is alphanumeric an ABC indicator appears beside t
117. e speed Submit a score to the BrickBreaker high score web site Check the high scoreson the BrickBreaker web site arai ttr i trn a be a ch a i EA ENSA EDU ooo KS yesir N N ANAA A NNA E N NANA PIDOUE SERVICE OORS E SRI IRI RR RA AES EASES AEA EAE EE EO OEIS S EAA OES EE Accept a service book Delete a service book Troubleshooting BlackBerry basics troubleshooting Phone troubleshooting n tette iet terrere e Het PHUEH HIS He HIE H EH HEURE HH EH RH ctio pite Hee driver HER HH HEN herio hrii Voice dialing troubleshooting Camera and video camera troubleshooting Message troubleshooting Typing troubleshiootilg rere rie eremi rie rtr Ho Herr SE EE Ferte etie peret AE HiH aE a ve rtp Heise Heu eR ER Eie e iro ee Hed Attachment troubleshooting Synchronization troubleshooting Browser troubleshooting ees terere eee treten de de REED Pe ests D erret o eere velie eee S RR NARAR EGT Application troubleshooting Media troubleshooting Maps troubleshooting Contact tronbleshioOLL HO onera CEEA AENEA IENE ORAL COPIER Ot mtr URS GEE NEA EE Calendar troubleshooting Bluetooth technology troubleshooting Date and time troubleshoObIg emisiis te Hr HERE HERE HIDE HER EH EER Eee ER aeri HEH DH HEH Hore HE HY BH HE He DH HEHRIP ER He HRS H ER Notification profile troubleshooting tarot tort cierre erret reote oe eee PRO EE eter nee Ue eeu rese AES a eR eC RR Display troubleshooting L
118. ed by your wireless service provider and an enterprise voice phone number provided by your organization If you have more than one phone number associated with your device you can switch the phone number that you use as your active phone number You can receive calls to all phone numbers that are associated with your device but you make calls using your active phone number During a call you can use your active phone number only For example you cannot place one call on hold and make a second call using another phone number Switch the active phone number In the phone options click General Options Change the Active Line field Press the Menu key Click Save BUwNKMA Phone options Hide your phone number from contacts when you make calls In the phone press the Menu key Click Options Click General Options Set the Restrict My Identity field to Always Press the Menu key Click Save oU e w No Turn on dialing from the Lock screen 1 In the device options click Security Options 2 Click General Settings 3 Setthe Allow Outgoing Calls While Locked field to Yes 4 Pressthe Menu key 5 Click Save Sort phone numbers or contacts on the Phone screen BWN 5 6 In the phone press the Menu key Click Options Click General Options Perform one of the following actions To sort phone numbers or contacts by frequency of use set the Phone List View field to Most Used e To sort contacts alphabeticall
119. edia card set the Encrypt Media Files field to Yes 4 Press the Menu key 5 Click Save To turn off media card encryption set the Encryption Mode field to None Verify that media card support is turned on In the device options click Media Card Connect your BlackBerry device to your computer In the device options click Media Card Verify that the Mass Storage Mode Support field is set to On Verify that the Auto Enable Mass Storage Mode When Connected field is set to No or Prompt Press the Menu key Click Enable USB Mass Storage Or GY SN p 1 In the device options click Media Card 2 Perform one of the following actions Toturn on mass storage mode automatically when you connect your BlackBerry device to your computer set the Auto Enable Mass Storage Mode When Connected field to Yes Toturn on mass storage mode manually when you connect your device to your computer set the Auto Enable Mass Storage Mode When Connected field to No 3 Pressthe Menu key 4 Click Save In the device options click Media Card Set the Mass Storage Mode Support field to Off Press the Menu key Click Save BUUNKMA 1 In the device options click Media Card 2 Press the Menu key 3 Click Format Card Turn off media card support In the device options click Media Card Set the Media Card Support field to Off Press the Menu key Click Save BWN Media shortcuts To pause a video or song press the Mute
120. elds to Home Only Press the Menu key Click Save Message list options View more of the subject line for messages BWN 5 6 In a message list press the Menu key Click Options Click General Options Perform any of the following actions Set the Display Message Header On field to 2 lines Setthe Display Time and Display Name fields to No Press the Menu key Click Save Hide the new or unopened message indicator np WN 6 In a message list press the Menu key Click Options Click General Options Set the Display Message Count field to None Press the Menu key Click Save To view the number of unopened messages again set the Display Message Count field to Unread To view the new message indicator set the Display New Message Indicator field to Yes 97 You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords Qu RWN In an application press the Menu key Click Options If necessary click General Options Change the Confirm Delete field to No Press the Menu key Click Save Depending on your email setup option you might be able to associate your BlackBerry device with more than one email account For example you might be able to associate your device with a work email account and one or more personal email accounts If you associate your device with more than one email account multiple message lists mi
121. ength for phone numbers in your country nun LI Press the Menu key 7 Click Save Note When you calculate the default length for phone numbers include your area code and local number but do not include your country code or the National Direct Dialing prefix In the phone press the Menu key Click Options Click Smart Dialing In the Number field type the main phone number for an organization Set how long the BlackBerry device waits before dialing an extension In the Extension Length field set the default length for extensions Press the Menu key Click Save 99 US OUT dme p NIS s TTY support When you turn on TTY support and you connect your BlackBerry device to a TTY device you can make calls to and receive calls from TTY devices Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device Verify that your wireless service provider supports this feature Verify that your TTY device operates at 45 45 bits per second In the phone press the Menu key Click Options Click TTY Set the TTY Mode field to Yes Press the Menu key np WN 6 Click Save ATTY indicator appears in the device status section of the screen To turn off TTY support set the TTY Mode field to No Multiple phone numbers About multiple phone numbers Your SIM card might support more than one phone number or your BlackBerry device might be associated with a phone number provid
122. ent that exceeds 128 KB For more information contact your administrator 1 In a web feed highlight a title 2 Pressthe Menu key 3 Click Get Audio In a web feed perform one of the following actions Highlight a title Press the Menu key Click Mark Opened or Mark Unopened Highlight a date field Press the Menu key Click Mark Prior Opened Ona web page press the Menu key Click Bookmarks Highlight a web feed Press the Menu key Click Edit Bookmark Change the web feed Click Accept NOU WN On a web page press the Menu key Click Bookmarks Highlight a web feed Press the Menu key Click Move Bookmark Roll the trackball to the new location Click the trackball NOW BP WN On a web page press the Menu key Click Bookmarks Highlight a web feed Press the Menu key Click Delete Bookmark nk WN Browser options Clear a browser cache In the browser press the Menu key Click Options Click Cache Operations Beside a cache type click Clear AWN Clear browser history In the browser press the Menu key Click Options Click Cache Operations Click Clear History BWN Turn on JavaScript support Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 In the browser press the Menu key Click Options Click Browser Configura
123. erform one of the following actions e To set permissions for the highlighted third party application click Edit Permissions nk wWN e To set permissions for all third party applications click Edit Default Permissions Expand Connections Interactions or User Data Change the permission fields Press the Menu key Click Save O o NO Connection permissions for third party applications USB Set whether third party applications can use physical connections such as a USB cable or RS 232 cable that you have set up for your BlackBerry device Bluetooth Set whether third party applications can use Bluetooth connections Wi Fi Set whether third party applications can use Wi Fi connections Phone Set whether third party applications can make calls or access call logs Location GPS Set whether third party applications can use your GPS location information Company Network Set whether third party applications can access the Internet or your organization s intranet using your organization s network Carrier Internet Set whether third party applications can access the Internet through your wireless service provider for example using a direct Internet connection or a WAP gateway Interaction permissions for third party applications Interprocess Communication N o Oo Set whether third party applications can communicate with other applications on your BlackBerry device such as the device runtime st
124. erimrmeteee HESH eH ser HS AES EEEIEE Heres Horto eai ueber ie be Pe Hepat Heres Ti Turn off the shortcut for switching typing input languages Change the input options for SureType technology Change the voice dialing language Set display options fof COMLACES ase stesse tertie trae etre estre ses eh ES HRS HERR He EHHTHe HER He EUH EH DU HH Ge ERI He spes eri REF Language trou bleshoOLlflg cszassscuseseeccrossersusenosceasdessssstonseneskpossenndedsnesgonucpbedeonkstopissonstennspeehesbsndeesolesendisanssen8h4vobssepnssontsvanabesbcpetongeboiseonsCegnndbctunssiseenousesBtvasavtabiacodeestauertbetGees Wireless network coverage Find information about wireless coverage indicators Turn off a wireless connection Network connection mndicatols eorotirrtermrtie Herten Her HIS Hb EE PERIERE RE EE EHE HER EHE EH HERE Ht srt ES H iH Turn on wireless coverage notification Check the wireless coverage level using a voice command About the preferred wireless network list Add a wireless network to the preferred wireless network list Change the order of preferred wireless networks Delete a wireless network from the preferred wireless network list Tutrioffidata SetWIGE quedo eene rior iniret idee tte eee n ESAE e cioe Qa EU cedendo About roaming Switch wireless networks manually Verify the status of network connections and services WisFiconmnection settings coco pee toetresneer teer reni eere ye ESAS
125. erry Browser you can use the BlackBerry Browser configuration to browse the Internet and your organization s intranet If you use the BlackBerry Browser configuration you might not be able to change some browser options You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access ring tones Depending on your wireless service provider the Internet Browser configuration might not be available on your device or might use a different name For more information about the Internet Browser configuration contact your wireless service provider You can use the WAP Browser configuration to access web pages from your wireless service provider that enable you to configure your account information and subscribe to services such as voice mail Depending on your wireless service provider multiple browsers might appear on your BlackBerry device For more information about the charges associated with using each browser contact your wireless service provider 1 In the browser perform one of the following actions e fa web address field appears on the screen type a web address e Ifa web address field does not appear on the screen press the key Click Go To Type a web address 2 Click the trackball You can view web pages in Column view or Page view Column view displays web pages in a mobile view format Page view displays web pages in a wide screen format that is similar to
126. es a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 262 Verify that the Wi Fi network that your device is connected to supports connections to a VPN For more information contact your administrator e Ifyou use a software token to log in to a VPN verify that the software token is on your device and that the software token information that appears in the VPN profile is correct In the device options click Security Options Click VPN Select the Enable VPN check box Click Log in BPWN Inthe device options click Security Options Click VPN Highlight a VPN profile Press the Menu key Click Edit In the User name field change the user name In the User password field change the user password Press the Menu key Click Save 0 0 400 UNMa Verifythatthe software token that you wantto use is installed on your BlackBerry device For more information contact your administrator In the device options click Security Options Click VPN Highlight a VPN profile Press the Menu key Click Edit Set the Token serial number field Press the Menu key Click Save Sen OOP WYN Security troubleshooting cannot type a password Verify that you are using the multi tap input method cannot unlock my device using my smart card Try performing the following actions Verify that the correct smart card is inserted in the smart
127. ess the Menu key 2 Click Save 1 In a message click the trackball 2 Click Reply or Reply to All You cannot forward MMS messages that contain content that is copyright protected 1 In an MMS message press the Menu key 2 Perform one of the following actions Click Forward Click Forward As Click a message type Verify that wireless email reconciliation is turned on In a message list highlight an email message Press the Menu key Click File Highlight a message folder np WN Press the Menu key Delete a message 1 In a message click the trackball 2 Click Delete Delete multiple messages In a message list highlight a date field Press the Menu key Click Delete Prior 4 Click Delete Note Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation Wn Mark a message as opened or unopened In a message list perform one of the following actions Highlight a message Press the Menu key Click Mark Opened or Mark Unopened Highlight a date field Press the Menu key Click Mark Prior Opened Click Mark Opened Search for text in a message attachment or web page To search for text in a presentation attachment verify that you are viewing the presentation in text view or in text and slide view 1 In a message attachment or web page press the Menu key 2 Click Find 3 Typethe text 4 Press
128. essages 1 In a message list press the Menu key 2 Click Options 3 Click General Options 4 Perform one of the following actions e To use one message list for all messages set the SMS and Email Inboxes field to Combined To separate SMS text messages from email messages set the SMS and Email Inboxes field to Separate 5 Pressthe Menu key 6 Click Save In a message list press the Menu key Click Options Click General Options Set the Display Message Count field to None np WN Press the Menu key 6 Click Save To view the number of unopened messages again set the Display Message Count field to Unread To view the new message indicator set the Display New Message Indicator field to Yes In the phone press the Menu key Click Options Click Call Logging 4 Select a call log type option To hide call logs in a message list select the None option Wn Message shortcuts In a message e To reply to a message press the exclamation point key To reply to all press the question mark key To forward a message press the period key To move to the last cursor position after you close and reopen a received message press 5 In a message list Toopen a highlighted message press the Enter key To compose a message from a message list press the comma key Toview received messages press the Alt key and 3 Toview call logs press the Alt key and the period key Toview voice ma
129. ested spelling click the highlighted word Toignore the suggested spelling press the Escape key e To ignore all instances of the suggested spelling press the Menu key Click Ignore All Toadd the word to the custom dictionary press the Menu key Click Add To Dictionary e To stop checking spelling press the Menu key Click Cancel Spell Check Delete a memo 1 In the memo list highlight a memo 2 Pressthe Menu key 3 Click Delete Categories About categories You can create categories to group your contacts tasks and memos You can also narrow the contacts tasks and memos that appear based on categories Category names are not case sensitive More than one category can apply to a contact task or memo If you use IBM Lotus Notes you can apply more than one category to a task on your BlackBerry device but only one category synchronizes with the task in Lotus Notes Categories are shared between the address book the task list and the memo list and changes that you make in one application are made in all applications Create a category for contacts tasks or memos In the address book task list or memo list press the Menu key Click Filter Press the Menu key Click New Type a name for the category Onpwn Press the Enter key twice Categorize a contact task or memo When creating or changing a contact task or memo press the Menu key Click Categories Select the check box beside a catego
130. et button Toturn on mute during a call press the headset button To turn off mute press the headset button again Toenda call hold the headset button To make a call using a voice command hold the headset button Say the command To pause a song press the headset button To resume playing the song press the headset button again For more information about using the headset see the documentation that came with your headset Emergency calls Your BlackBerry device is designed to make emergency calls even when it is locked or the SIM card is not inserted If the connection to the wireless network is turned off when you initiate an emergency call your device is designed to connect to the wireless network automatically If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears you can only call emergency numbers You can only make emergency calls by typing official emergency access numbers for example 911 in North America or 112 in countries that are part of the European Union e f your keyboard or BlackBerry device is unlocked in the phone type the emergency number Press the Send key e f your keyboard or device is locked press the Enter key Click Emergency Call Click Yes Volume Toincrease the volume press the Volume Up key To decrease the volume press the Volume Down key Change the default volume for calls You can increase or decrease the default volume for call
131. fault your BlackBerry device uses the optimal character encoding for a web page 1 Ona web page press the Menu key 2 Click Set Encoding 3 Clear the Auto mode check box 4 Set the Default charset field 5 Click OK 1 In the browser press the Menu key 2 Click Options 3 Click General Properties 4 Select the Prompt Before Running WML Scripts check box 5 Press the Menu key 6 Click Save Options By default your BlackBerry device closes the browser without prompting you when you hold the Escape key 1 In the browser press the Menu key Click Options Click General Properties Select the Prompt Before Closing Browser On Escape check box Press the Menu key au WN Click Save Options Browser security About TLS The BlackBerry Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry Enterprise Server Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS To increase security you can set up TLS for HTTP connections between your device and the BlackBerry Enterprise Server and use Triple DES encryption for all other communication between your device and the BlackBerry Enterprise Server The WAP Browser configuration is designed to use WTLS to encrypt data that your
132. feed If a title interests you you can view the web feed content or if an audio version of the content is available you can listen to the web feed content You can open web feeds on web pages or you can subscribe to web feeds and open them from your bookmark list In your bookmark list web feeds that have been updated since the last time you checked them appear in italic In a web feed unopened web feed titles appear in bold If one or more web feeds are available on a web page the Add Web Feed option appears in the menu On a web page press the Menu key Click Add Web Feed Select the check box beside a web feed In the Auto Synchronize field set how often the browser should check for updates to the web feed In the Start time field set the time of day when the browser should start checking for updates Click Add 9v pn ge No 1 In a web feed highlight a title 2 Pressthe Menu key 3 Perform one of the following actions Toview a summary of the story click Show Description Toview the full story click Read Story To hide a description highlight a title Press the Menu key Click Hide Description If your BlackBerry device is associated with an email account that uses the BlackBerry Internet Service you can listen to web feed content that does not exceed 5 MB If your BlackBerry device is associated with an email account that uses the BlackBerry Enterprise Server you might not be able to listen to web feed cont
133. g phone numbers that you have added In the phone press the Menu key Click Options Click Call Forwarding Press the Menu key Click Edit Numbers Click a phone number Click Edit Change the phone number Click the trackball 0 90 4 OY UT Be QU NJ You can only delete call forwarding phone numbers that you have added 1 In the phone press the Menu key 2 Click Options Click Call Forwarding Press the Menu key Click Edit Numbers Click a phone number Click Delete MOS RUw Call blocking Al AAD out call blocking You can block all incoming calls or block incoming calls only when you roam to another wireless network You can also block all outgoing calls and all outgoing international calls or you can block outgoing international calls only when you roam to another wireless network If you have more than one phone number associated with your BlackBerry device you can change call blocking options for the active phone number only Prerequisites Call blocking Verify that your wireless service plan includes this service Verify that your wireless service provider has set up your SIM card for this service Verify that your wireless service provider has provided you with a call blocking password Block calls 1 Inthe phone press the Menu key 2 Click Options 3 Click Call Barring 4 Highlight a call blocking option 5 Pressthe Menu key 6 Click Enable 7 Type your call blocki
134. ge might take a short period of time to arrive in the setup wizard open the email setup screen to send a service book to your device Ifyou have not received a registration message from the wireless network register your device In the device options click Advanced Options Click Host Routing Table Press the Menu key Click Register Now Generate an encryption key Verify that data service is turned on Resend the message Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area fyoucreated an email address or added an existing email address to your device using the email setup screen in the setup wizard verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive in the setup wizard open the email setup screen to send a service book to your device e Ifyou have not received a registration message from the wireless network register your device In the device options click Advanced Options Click Host Routing Table Press the Menu key Click Register Now Verify that data service is turned on fyou use email message filters verify that the options for email message filters are set correctly Ver
135. ght appear on your device In a message list for a specific email account you can open and manage email messages for that email account and you can send messages using the email address for the email account For more information about associating your device with more than one email account see the BlackBerry Internet Service Online Help Depending on your theme a separate message list might appear for SMS text messages and MMS messages By default your BlackBerry device theme determines whether SMS text messages appear in the same message list as email messages 1 PA 3 4 np wWN In a message list press the Menu key Click Options Click General Options Perform one of the following actions e To use one message list for all messages set the SMS and Email Inboxes field to Combined Toseparate SMS text messages from email messages set the SMS and Email Inboxes field to Separate Press the Menu key Click Save In a message list press the Menu key Click Options Click General Options Set the Keep Messages field Press the Menu key 6 Click Save To restore messages set the Keep Messages field to a longer period of time Messages that you received on your BlackBerry device within the set period of time appear in a message list Ol NS BUNKMA In a message list press the Menu key Click Options Click General Options Change the Hide Sent Messages field to Yes Press the Menu key Click Save
136. he Menu key Click Mark Opened or Mark Unopened Highlight a date field Press the Menu key Click Mark Prior Opened Click Mark Opened Search for text in a message attachment or web page To search for text in a presentation attachment verify that you are viewing the presentation in text view or in text and slide view 1 In a message attachment or web page press the Menu key 2 Click Find 3 Typethe text 4 Pressthe Enter key To search for the next instance of the text press the Menu key Click Find Next 81 Sent messages Resend a message 1 In a sent message press the Menu key 2 Perform one of the following actions Tochange the message click Edit Change the message Click the trackball Click Send Tochange the recipients click Edit Highlight a contact Press the Menu key Click Change Address Click a new contact Click the trackball Click Send Toresend the message without changing it click Resend Hide sent messages In a message list press the Menu key Click Options Click General Options Change the Hide Sent Messages field to Yes Press the Menu key Click Save OF Ur mx 9c NI cs Cell broadcasting About cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry devices in a specific geographical area simultaneously You can receive cell broadcast messages that contain a specific type of infor
137. he Time Zone field 3 Perform one of the following actions Togetthe date and time from the wireless network that your BlackBerry device is connected to change the Date Time Source field to Network Togetthe date and time from the BlackBerry network change the Date Time Source field to BlackBerry Press the Menu key Click Update Time Press the Menu key 7 Click Save To set the time yourself change the Date Time Source field to Off aus Date and time troubleshooting The time on my device is incorrect Try performing the following actions Ifyou have traveled to a different time zone set the Time Zone field to display the correct time zone e Ifyou have set the Date Time Source field to Network try setting the Date Time Source field to BlackBerry 209 210 Notification profiles Notification basics About notification profiles Notification profiles define how your BlackBerry device notifies you of calendar and task reminders and incoming messages calls and browser content Your device has six preloaded profiles Loud Vibrate Quiet Normal Phone Only and Off You can change preloaded notification profiles or create new ones In your notification profiles you can set different notification options for different items set ring tones or set the volume for notification If you set notification volume to Escalating the notification volume gradually increases Switch notification profiles In the profi
138. he certificate for the authentication server For more information contact your administrator 9o s OY Oe eee 0s CSI ut Download the root certificate from the certificate authority server to your computer On your computer right click the root certificate Click Install certificate Click Next Click Place all certificates in the following store Click Browse Click Trusted Root Certification Authorities Click OK Click Finish 9 In the Security Warning dialog box click Yes If the root certificate contains multiple certificates all the certificates are installed on your computer To install the root certificate on your BlackBerry device use the certificate synchronization tool of the BlackBerry Desktop Manager to synchronize the root certificate between your device and your computer Advanced Wi Fi connection settings Change a Wi Fi profile In the device options click Wi Fi Connections Highlight a Wi Fi profile Press the Menu key Click Edit Change the Wi Fi profile options Press the Menu key Click Save NOW BRWN Wi Fi profile connection options Name Type a name for the Wi Fi profile SSID Type the Wi Fi network name Band type Set the Wi Fi network type If you do not know the network type do not change this field Prompt before connection Set whether a prompt appears before your BlackBerry device connects to the Wi Fi network Allow inter access point handover Set whe
139. he password field Verify that the correct smart card driver and smart card reader driver are installed on your BlackBerry device Verify that two factor authentication is turned on You can turn off smart password entry to reduce the chance that someone might guess your BlackBerry9 device password or smart card password based on the smart password filter that your device applies to password fields 1 In the device options click Security Options 2 Click General Settings 3 Setthe Smart Password Entry field to Disabled 4 Pressthe Menu key 5 Click Save To turn on smart password entry again set the Smart Password Entry field to Enabled In a blank password field press the Enter key The indicator for the new smart password filter appears beside the password field Verify that the correct smart card driver and smart card reader driver are installed on your BlackBerry device Verifythat you have imported a certificate from your smart card that you can use for signing and verification For more information see the user guide supplement for the S MIME Support Package for BlackBerry devices Verify that you have set a device password Verify that two factor authentication is turned on e Verify that you have the smart card password You should have received this password when you received your smart card Use a certificate to authenticate your smart card If you use a certificate to authenticate your smart card the ce
140. he trackball 179 4 Click the trackball If you have multiple calendars on your BlackBerry9device the appointment appears in your default calendar Verify that your BlackBerry device is associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator 1 In a calendar press the Menu key Click New Type the meeting information If the meeting recurs change the Recurrence field Click the trackball Click Invite Attendee Click a contact To add another contact to your meeting repeat steps 5 to 7 Click the trackball Click Save Note If your device is associated with more than one email address in the Send Meeting Request Using field you can change the email address that you want to use to send the meeting invitation O 09ug9omusRUwN s e Every Set the frequency of the daily weekly or monthly recurring appointment meeting or task Relative Date Set whether the monthly or yearly recurring appointment meeting or task recurs on a relative date for example on the last Friday of each month You can check spelling in messages calendar entries tasks or memos that you create 1 In a message calendar entry task or memo press the Menu key 2 Click Check Spelling 3 Perform any of the following actions Toaccept the suggested spelling click the
141. highlighted word Toignore the suggested spelling press the Escape key e To ignore all instances of the suggested spelling press the Menu key Click Ignore All Toadd the word to the custom dictionary press the Menu key Click Add To Dictionary e To stop checking spelling press the Menu key Click Cancel Spell Check Open an appointment or a meeting In a calendar click an appointment or a meeting Delete an appointment or a meeting 1 In a calendar highlight an appointment or a meeting 2 Pressthe Menu key 3 Click Delete Switch days in Day view To move from one day to another using the navigation bar in the upper right corner of the screen click a day Meetings Schedule a meeting Verify that your BlackBerry device is associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator 1 In a calendar press the Menu key Click New Type the meeting information If the meeting recurs change the Recurrence field Click the trackball Click Invite Attendee Click a contact To add another contact to your meeting repeat steps 5 to 7 Click the trackball Click Save Note If your device is associated with more than one email address in the Send Meeting Request Using field you can change the email address that you want to use to send the meeting invitatio
142. icate authority server that created the certificate for the authentication server If you use EAP TLS to connect to a Wi Fi network verify that you have added your authentication certificate to your BlackBerry device cannot synchronize a certificate Verify that the certificate synchronization tool of the BlackBerry Desktop Manager is installed on your computer If the certificate synchronization tool is not installed on your computer re install the BlackBerry Desktop Software For more information about installing the BlackBerry Desktop Software see the printed documentation that came with your BlackBerry device N co M Security troubleshooting cannot type a password Verify that you are using the multi tap input method cannot unlock my device using my smart card Try performing the following actions Verify that the correct smart card is inserted in the smart card reader Verify that the smart card is inserted in the smart card reader correctly Verify that you typed the smart card password correctly You should have received this password when you received your smart card My device prompts me to make an emergency call when I type a password If your BlackBerry device password contains a combination of letters that corresponds to an emergency access number your device might prompt you to make an emergency call when you type your device password To continue typing your device password press the Escape key
143. ice provider does not use the cell broadcast channel to manage services such as preferred rates based on your location 1 Du S 3o NS Noon WN In the device options click Advanced Options Click Cell Broadcast Highlight a cell broadcast channel Press the Menu key Perform one of the following actions To stop receiving messages from the cell broadcast channel click Disable Todelete the cell broadcast channel click Delete Channel In the device options click Advanced Options Click Cell Broadcast Highlight a cell broadcast channel Press the Menu key Click Set Nickname Type a name for the cell broadcast channel Click OK Message options View an address instead of a display name 1 In a message click a contact 2 Click Show Address To view the display name again click a contact Click Show Name Turn off AutoText for SMS text messages In the device options click SMS Set the Disable AutoText field to Yes Press the Menu key Click Save PWN View more of the history in SMS text messages In the device options click SMS Set the Number of Previous Items field Press the Menu key Click Save BWN Store SMS text messages on your SIM card If you set your SIM card to store SMS text messages the SIM card does not delete SMS text messages after the BlackBerry device imports them to a message list 1 In the device options click SMS 2 Set the Leave Messages On SIM Card f
144. ics soiree r EIU I E Haa HH RE HER HH HH HER HH RE H HH HER EEI HITT ETEA HH 51 Emal Message olde s eene vertiente eons eetaste aude nsos esisaas ta seasesstasedegosabestiaasie cs NUEVE eere Dra loa sicvucherasteuceber EUER pen DO eO YO NERIS er 54 Sent messages Email message filters Emailmessage TorWardifg 2 v aet ie GHe Here EHE E HHEHE Her HERR HE EH Hin Here RNA EHAEO Hte 59 Messade ODIO qut orit sanat nep aere tt denariis ca aD ONNA eta Lau bn c preste Coe teen seed De etat Con Oct SEA Re e 60 Message list Optio tis BREED TEE ETE E hia HOS RRIS Ra RRE EENS HREBENE Hri 62 Message SHortelis fascs cats saicucalssscuvssbensevsosscesadvesalzoddabacsoauts avis ul pocket od ee echa ra pec duds brake apo doles d e DER DU nua Fc E Ea c 16 Message troubleshooting 155r he dire tenant E ioa deto ipte a HER RT RR D rer Der c eR Eres E her redels 65 lall ue pII aeeee e M M 69 PIN message basics i aros evertere Ht re Hia EN vd veep eR eee ERR RERO ER RENTRER FCU de BN ERN URN He evi 69 Sent messages Message list options Message SN LGU Ss siarter Enese E EEEE A EE PAE EEEE AIEI EA EE EA EGEAS ESEE PARISER EC BC URGES REDE EIO EEEE Message mo bleshdoting 3 2 rero encore iere eese arar A NaC aE LE EEEREN NE EE N vele canny EA RRENA 65 SMS text MESSAGES M SMS text message basics Sent messages GeO AA CASEI NG M
145. ictionary item Press the Menu key BUM Click Clear Custom Dictionary Stop adding items to the custom dictionary automatically In the device options click Language Click Input Options Clear the Auto Word Learning check box Change the Learn Words From Email Messages field to Off Press the Menu key Click Save QvoUv de DU d ums Stop displaying contacts in the list that appears when you type By default your BlackBerry device recognizes contacts when you type them 1 In the device options click Language Click Input Options Change the Use Address Book as Data Source field to Off Press the Menu key Click Save uk WN AutoText About AutoText AutoText is designed to replace specific text that you type with preloaded AutoText entries If you type text that can be replaced with an AutoText entry the text changes after you press the Space key Your BlackBerry device has built in AutoText entries that correct common mistakes For example AutoText changes hte to the You can create AutoText entries for your common typing mistakes or for abbreviations For example you might create an AutoText entry that replaces ttyl with talk to you later Create an AutoText entry 1 In the device options click AutoText 109 oN eS Press the Menu key Click New In the Replace field type the text to replace In the With field perform one of the following actions Type replacement text Toinsert a macro for e
146. identifies incorrect matches set the matching sensitivity level to reject more Adapt digit dialing to improve voice recognition of numbers If you have more than one phone number associated with your BlackBerry device and you are trying to check your voice mail using a shortcut key your device calls the voice mail access number for your active phone number Try checking the voice mail for your alternate phone number If your BlackBerry device is associated with an enterprise voice phone number you cannot join a call that you make from or receive to your enterprise voice phone number with a call that you make from or receive to the phone number provided by your wireless service provider 42 Voice dialing Make a call using a voice command If you are using a Bluetooth enabled device such as a handsfree car kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device You cannot make calls to emergency numbers using voice commands 1 Inthe voice dialing application wait for the sound 2 Say Call and a contact name or phone number To end the call press the End key Dial an extension using a voice command Verify that you have set smart dialing options You can dial extensions only within your company Say Call extension and the extension number Check your phone number using a voice command 1 In the v
147. ield to Yes 3 Press the Menu key 4 Click Save To stop storing SMS text messages on your SIM card set the Leave Messages On SIM Card field to No If you set this field to No SMS text messages on your SIM card are deleted after the device imports them to a message list Request delivery notification for all SMS text messages Depending on your wireless service provider this option might not appear 1 In the device options click SMS 2 Set the Delivery Reports field to On 3 Press the Menu key 4 Click Save 84 Set how long your service center attempts to send SMS text messages If you send an SMS text message and it cannot be delivered immediately your service center tries to send the SMS text message for the amount of time set in the Validity Period field Depending on your wireless service provider this option might not appear 1 In the device options click SMS 2 Setthe Validity Period field 3 Press the Menu key 4 Click Save Set a wireless network type for sending SMS text messages Depending on your wireless service provider this option might not appear 1 In the device options click SMS 2 Setthe Network to Send Over field 3 Press the Menu key 4 Click Save Message list options View more of the subject line for messages In a message list press the Menu key Click Options Click General Options Perform any of the following actions Set the Display Message Header On field to 2 line
148. ify that email message forwarding is turned on and that you have selected all the email message folders including your inbox folder that you want to receive email messages from e f your device uses a software token to connect to a Wi Fi network or to log in to a VPN and you reset your device connect to the Wi Fi network or log in to the VPN again Verify that your device is not blocking messages For more information contact your administrator Try performing the following actions e Verify that the file is a vcf vCard 9 file an ics iCalendar file or a media file for example a jpg gif or midi file Verify that the file size does not exceed 300 KB Verify that the file is not copyright protected If MMS templates are available for your BlackBerry device use a blank template to compose your MMS message Some messages no longer appear on my device If your BlackBerry device memory is full your device deletes the oldest messages from a message list Your device does not delete saved messages If wireless email reconciliation is turned on and in the message options the Delete On field is set to Mailbox amp Handheld email messages that you delete in the email application on your computer are also deleted from your device A message or attachment is truncated Try performing the following actions Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections
149. il messages press the Alt key and 7 Toview SMS text messages press the Alt key and the question mark key Toview all your messages press the Escape key Move around a message list To move up a screen press the Shift key and the Space key To move down a screen press the Space key To move to the top of a message list press 1 To move to the bottom of a message list press 7 To move up a message press 2 To move down a message press 8 To move to the next date press 6 To move to the previous date press 4 Message troubleshooting Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area your device should send messages when you return to a wireless coverage area If the menu item for sending a message does not appear verify that you have added an email address a PIN or a phone number for your contact If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive in the setup wizard open the email setup screen to send a service book to your device Ifyou have not received a registration message from the wireless network register
150. ile In the address book highlight a contact Press the Menu key Click Edit Click the trackball Click Add Custom Phone Tune nk WN 6 Seta ring tone 7 Press the Menu key 8 Click Save Mailing lists t mailing lists You can use mailing lists when you send email PIN SMS text or MMS messages Mailing lists that you create on your BlackBerry device do not appear in the email application on your computer Cr In the address book press the Menu key Click New Group Type a name for the mailing list Click the trackball Click Add Member Click a contact To add another contact repeat steps 4 through 6 Click the trackball Click Save Group o 9o c OY UT 4e Ge NO Ul In the address book highlight a mailing list Press the Menu key Click Edit Group Click a contact 1 2 3 4 5 Click one of the following menu items Add Member Change Member Delete Member 6 Click the trackball 7 Click Save Group Note When you delete a contact from a mailing list the contact remains in your address book View a mailing list In the address book click a mailing list To view the details for a contact in the mailing list click a contact Click View Member Delete a mailing list 1 2 3 In the address book highlight a mailing list Press the Menu key Click Delete Group Caller ID Add a caller ID picture for a contact O o N O U e WN In the address
151. ing the following actions Verify that your SIM card is inserted in your BlackBerry device correctly Verify that you have turned on the connection to the wireless network Verify that you are connected to your wireless service provider s network If you switched wireless networks manually your device remains connected to that wireless network until you select your wireless service provider s network again If your wireless service provider supports UMA verify that your connection preference is not set to Wi Fi Only cannot connect to a Wi Fi network Try performing the following actions Verify that you have turned on the connection to the Wi Fi network Verify that you are in a Wi Fi coverage area If the Wi Fi network does not appear in the Wi Fi setup application and you know the network name connect to the Wi Fi network manually Verify that the connection options in the Wi Fi setup application are correct If you have already verified these options verify that the advanced connection options for the Wi Fi network are correct If you switched Wi Fi networks manually switch to another Wi Fi network or set your device to scan for available Wi Fi networks If your wireless service provider supports UMA verify that your connection preference is not set to Mobile Network Only If you use PEAP EAP TLS EAP FAST EAP TTLS or EAP SIM to connect to a Wi Fi network verify that you have installed the root certificate for the certif
152. ing up and restoring device data csscsosccssesssssscsecsesessesssnssscssconsessanessnscssnecesseesoneceasecearessseesnsecsnseesocecsacecnarecsseesasessusescuesenseesasessnsseneceaneeeaseseaseseasesosees 125 Prerequisites Wireless data restoratiofi iis cisci Heer EH i RE EEHURER i HH HH HER prt HOHER HRS 125 Delete al IAS VIE data quac tate ort REEL OE SER et iet Oa aH uo ce eue ode RO RR E Cassa hordes OA n ca 125 126 126 Empty the deleted items folder on your computer from your device Synchronization troubleshooting Browser Browser basics Links pictures and web page addresses csseccesescssssossecoseesneeccoseccaresssessoseesosessnsescaseceaescaessnsessusesseceesaseceaeeceseesssessnsessoeeesaseceacseaseesnsessnseesuecsneeecsasesnseesnstesnetesnetsneeess 131 Browserbookmaltks nette ierit ierit i bi pd e ele r bee HR HT EHPRIEEHEEHSH HEP HEH EBERT EH Eee PH EHE HH EHE Pr s Reehit 133 WED Te CIS M Me LU Browser options Browser security BrOWSEM PUSH BroWsersHoFte lbs cocaine e eO tun cosh elas OY Re OENE ENUEN NENEA RUNE hcp Pas bab seed Cavs NR HEY S cas EXC CH UR SR 18 Browser troi bleshiootilg erectionis Here He Hee HEISE HE HUS HE RIES S EH Esaias Here ie tii ROTE HH SHE Hes qe aa OSS oS SE ASE AEREE HEES 144 PIT e M
153. ion for a specific contact When you add a vCard contact attachment to an email message recipients of your email message can view your contact information or add it to the address book on their BlackBerry device When you open an email message that contains a vCard contact attachment a book icon appears at the end of the message with the name of the attached contact Open a vCard contact attachment In a message click a vCard contact attachment Add a contact to your address book from a vCard contact attachment 1 In a vCard contact attachment press the Menu key 2 Click Add to Address Book or Update Address 121 Attachment shortcuts To search for text in an attachment press Q In a spreadsheet To move to a specific cell press A Toview the content of a cell press the Space key To switch worksheets pressO Highlight a worksheet Press the Enter key In a presentation e To switch presentation views press Z To move to the next slide verify that you are viewing the presentation in slide view Press 6 To move to the previous slide in slide view verify that you are viewing the presentation in slide view Press 4 Attachment troubleshooting A skipped content bar appears in a document More attachment content is available for you to download to your BlackBerry device To download the content click the skipped content bar Click More A message or attachment is truncated Try performing the following
154. ions e f More available appears at the end of the message or attachment press the Menu key Click More or More All Some email message folders appear dimmed If you cannot forward email messages from an email message folder the check box beside the folder appears dimmed Try performing the following actions e Wait for a few seconds The email message folders might become available after a short period of time Turn off wireless email reconciliation and then turn it on again Email message filters are not working correctly Try performing the following actions Verify that your email message filters are turned on Verify that your email message filters appear in the order that you want your BlackBerry device to apply them to email messages 279 cannot use a shortcut to view one type of message in a message list If you switch BlackBerry devices and you restore device data from your previous device to your current device the message list shortcuts for your previous device replace the message list shortcuts for your current device To view the shortcuts for viewing one type of message in a message list view your list of saved searches cannot send SMS text messages Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area your device should send the messages when you return to a wireless coverage area Verify that yo
155. ions Click Host Routing Table Press the Menu key Click Register Now Generate an encryption key Verify that data service is turned on Resend the message Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area fyoucreated an email address or added an existing email address to your device using the email setup screen in the setup wizard verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive in the setup wizard open the email setup screen to send a service book to your device e Ifyou have not received a registration message from the wireless network register your device In the device options click Advanced Options Click Host Routing Table Press the Menu key Click Register Now Verify that data service is turned on fyou use email message filters verify that the options for email message filters are set correctly Verify that email message forwarding is turned on and that you have selected all the email message folders including your inbox folder that you want to receive email messages from e If your device uses a software token to connect to a Wi Fi network or to log in to a VPN and you
156. ions to receive the connection prompt again Reset connection permissions for third party applications In the device options click Security Options Click Firewall Press the Menu key Click Reset Settings PWN About direct Internet connections for third party applications Some third party applications that you add to your BlackBerry device might require a direct TCP or HTTP connection to the Internet For example a stock price application might need to connect to the Internet to retrieve the latest stock prices You might have to set the APN that the third party application uses for this connection Set up a direct Internet connection for a third party application Verify that you have an APN and that you have the user name and password for the APN For more information contact your wireless service provider 1 In the device options click Advanced Options Click TCP Type the APN information Press the Menu key Click Save nus WN Set permissions for a third party application Note Changing permissions for third party applications can significantly affect the operation of applications on your BlackBerry device For more information about how changing these permissions might affect the operation of the applications on your device contact your wireless service provider or administrator 265 In the device options click Advanced Options Click Applications Highlight a third party application Press the Menu key P
157. k Forward As Click a message type Delete a message 1 In a message click the trackball 2 Click Delete Delete multiple messages In a message list highlight a date field Press the Menu key Click Delete Prior 4 Click Delete Note Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation Wn Mark a message as opened or unopened In a message list perform one of the following actions Highlight a message Press the Menu key Click Mark Opened or Mark Unopened Highlight a date field Press the Menu key Click Mark Prior Opened Click Mark Opened Create a link for a PIN You can create a link for a PIN in messages calendar entries tasks or memos If you click the link you can send a PIN message When typing text type pin and the PIN View an address instead of a display name 1 In a message click a contact 2 Click Show Address To view the display name again click a contact Click Show Name Search for text in a message attachment or web page To search for text in a presentation attachment verify that you are viewing the presentation in text view or in text and slide view 1 In a message attachment or web page press the Menu key 2 Click Find 3 Typethe text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next Sent messages Resend a message
158. k for a web page On a web page press the Menu key Click Bookmarks Highlight a bookmark Press the Menu key Click Delete Bookmark nk WN Add a bookmark folder for web pages On a web page press the Menu key Click Bookmarks Highlight a bookmark folder Press the Menu key PWN 5 Click Add Subfolder File a bookmark for a web page On a web page press the Menu key Click Bookmarks Highlight a bookmark Press the Menu key Click Move Bookmark Roll the trackball to the new location Click the trackball BO UT Be og qe I Expand a folder 1 Click a folder with a plus sign beside it 2 If necessary click Expand Collapse a folder 1 Click a folder with a minus sign beside it 2 If necessary click Collapse Rename a bookmark folder for web pages You can only rename folders that you created 1 Highlight a folder 2 Pressthe Menu key 3 Click Rename Folder Delete a bookmark folder for web pages You can only delete folders that you created 1 Highlight a folder 2 Press the Menu key 3 Click Delete Folder 135 Web feeds Web feeds provide you with information about updates to web site content You can open a web feed to view a list of titles and descriptions for updated web site content For example if you open a sports web feed for a news web site you can scan a list of sports stories that the web site has published since the last time that you checked the web
159. key To resume playing a video or song press the Mute key To play the next song in a category press N To play the previous song in a category press P Toamplify the volume for songs ring tones and videos press the Volume Up key until you reach the highest volume setting Press the Volume Up key four times quickly To rotate a picture press the comma key e To zoom in to a picture press 3 To zoom to the original picture size press 5 e To zoom out from a picture press 9 To zoom to the original picture size press 5 Media troubleshooting cannot play a song or video on a web page Your BlackBerry device might not support the size or the file format of the song or video file If you are trying to play a video file that uses RTSP try performing the following actions Verify that your device is connected to a Wi Fi network Verify that the default browser configuration for your device is the Wi Fi Browser configuration cannot open media files Try performing the following actions fyouare trying to open a media file on your BlackBerry device and your device is connected to your computer disconnect your device from the computer or turn off mass storage mode fyouare trying to open a media file on your computer using mass storage mode verify that you have closed the media manager tool of the BlackBerry Desktop Manager fyouare trying to open a media file on your computer using the media manager t
160. l message filter Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator If you use the BlackBerry Internet Service see the BlackBerry Internet Service Online Help for more information 1 In a message list press the Menu key Click Options Click Email Filters Press the Menu key Click New Type a name for the email message filter Set the email message filter options Press the Menu key Click Save 09 ugouums UuwNMN Create an email message filter based on a contact or subject In a message list highlight an email message Press the Menu key Click Filter Sender or Filter Subject Type a name for the email message filter Set the email message filter options Press the Menu key Click Save NOU BP WN From Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages Separate multiple contacts or email addresses with a semicolon To specify that the email message filter should search for all contacts or email addresses that contain specific text type the text and use an asterisk as a wildcard character to represent the rest of the contact or email address Sent To Specify one or more contacts or email addresses that the email message filter should search for in the Sent To field of email messages
161. le list click a notification profile Create a notification profile In the profile list click Advanced Press the Menu key Click New Profile Type a name for the profile Highlight an item Press the Menu key Click Edit Set notification options CaOn nauk WN Press the Menu key Click Save To set notification options for another item repeat steps 5 through 10 E NAGS Press the Menu key Click Save Ww Change a notification profile In the profile list click Advanced Highlight a notification profile Press the Menu key Click Edit RwWN 211 5 6 7 Change the notification profile Press the Menu key Click Save You can only delete notification profiles that you created BURMA E UNZ go Sr Ov Bm d UU NA OQ 90 S OY UT GA too NU m In the profile list click Advanced Highlight a notification profile Press the Menu key Click Delete In the notification profile list click Advanced Highlight a notification profile Press the Menu key Click Show Tunes Click a media folder that contains songs ring tones or voice notes Highlight a song ring tone or voice note Press the Menu key Click Set As Phone Tune In the profile list click Advanced Highlight a notification profile Press the Menu key Click Edit Highlight an item Press the Menu key Click Edit Set the Notify Me During Calls field to No Press the Menu key Click Save
162. les To return to the Wi Fi Setup Complete screen press the Escape key e To specify registration information click Wi Fi Hotspot Login To return to the Wi Fi Setup Complete screen press the Escape key 5 Click Finish Security Type Set the security type that the Wi Fi network supports Select WEP key Set the type of WEP key for the Wi Fi network WEP key Type the WEP key for the Wi Fi network in hexadecimal format Pre Shared Key Type the WPA Personal pass phrase for the Wi Fi network User name If necessary type the user name that you use to connect to the Wi Fi network User password If necessary type the user password that you use to connect to the Wi Fi network CA certificate Set the root certificate that your BlackBerry device should use to verify that it is connecting to the correct Wi Fi network Client certificate Set the authentication certificate that your device should use to connect to the Wi Fi network Inner link security If necessary set the security protocol that the Wi Fi network supports for its inner authentication method Use hard token Set whether you use a hardware token to connect to the Wi Fi network Token serial number If you use a software token to connect to the Wi Fi network set the token serial number Server subject for certificate validation If necessary type the server subject name your device should use to verify that it is connecting to the correct Wi Fi ne
163. lick a picture Add a picture folder In the media application click Pictures Click My Pictures Press the Menu key Click New Folder Type a name for the folder Click Save 9 um mw NA Save a picture Save picture files such as jpeg png gif or bmp files to the BlackBerry device memory or a media card 1 Open a picture attachment or highlight a picture on a web page 2 Pressthe Menu key 3 Click Save Image 4 Click Save picture A A Eel In the media application click Pictures Click My Pictures Press the Menu key Click Options Change the Sort By field Press the Menu key Q9 m gm cUuxq e 7 Click Save Rename a picture or picture folder You can only rename pictures or picture folders that you added In the media application click Pictures Click My Pictures Highlight a picture or picture folder Press the Menu key Click Rename Type a name for the picture or picture folder Click Save SOY Gl de d ONE Delete a picture or picture folder You can only delete pictures or picture folders that you added In the media application click Pictures Click My Pictures Highlight a picture or picture folder Press the Menu key Click Delete nf Wn Move a picture You can only move pictures that you added In the media application click Pictures Click My Pictures Highlight a picture Press the Menu key Click Move Highlight a picture folder Press the Men
164. location 4 Repeat step 3 to specify an ending location To get directions from the ending location to the starting location press the Menu key Click Reverse Directions Iaw irs FINN ic OTIS When viewing text directions click View On Map To view text directions again press the Menu key Click View Directions 1 Ona map press the Menu key 2 Click Send Directions or Send Location 3 Click a message type To specify your current location when you view a location verify that your BlackBerry device is paired with a Bluetooth enabled GPS receiver 1 Ona map press the Menu key 2 Click Find Location 3 Perform one of the following actions e To view your current location click Where I Am e To view a new location click Enter An Address To type location information in specific address fields select the Advanced check box To view a saved location click From Favorites e To view a location for a contact click From Address Book To view a location that you viewed recently click the location View a list of points of interest near a location You can search for points of interest such as businesses airports schools parks or landmarks Ona map press the Menu key Click Local Search Type the point of interest information Click the trackball RPWN Track your movement Verify that you have set a GPS receiver to use when you track your movement 1 Ona map click the trackball 2 Click Start GPS N
165. lowing actions Inthe profile list verify that the Off profile is not selected 216 e Ina notification profile exception verify that the Custom Phone Tune field is not set to Mute cannot set some fields when creating a Calls From notification profile exception If you assign a custom ring tone to a contact in the address book a Calls From profile exception appears in the profile list Because these exceptions are for calls only you can only set the Custom Phone Tune field 217 218 BlackBerry Messenger Contacts You must invite contacts to use BlackBerry Messenger before they are added to your contact list 1 In BlackBerry Messenger on the contact list screen press the Menu key 2 Click Add a Contact 3 Perform one of the following actions e Ifthe contact is not in your address book highlight Use Once Press the Menu key Click Request by Email or Request by PIN Type an email address or PIN Press the Enter key fthe contact is in your address book highlight a contact Press the Menu key Click Request Email or Request PIN 4 Perform one of the following actions fyou wantto set a password and have turned on invitation passwords type a question and answer Click OK fyou do not want to set a password and have turned on invitation passwords click Cancel to proceed to the next step 5 Perform one of the following actions Toadd a custom message to your invitation type a message Click OK
166. mation by subscribing to a cell broadcast channel that provides that type of information Different cell broadcast channels send different cell broadcast messages For example one cell broadcast channel might send regular weather forecasts while another might send traffic reports Prerequisites Cell broadcasting Verify that your wireless service provider supports this feature Verify that your SIM card is set up with a cell broadcast channel or your wireless service provider has provided you with the ID for a cell broadcast channel Verify that your SIM card supports the display language that you want to use for cell broadcast messages BWN In the device options click Advanced Options Click Cell Broadcast Change the Cell Broadcasting Service field to On Perform one of the following actions e Ifa cell broadcast channel appears on the screen select the check box beside the channel e Ifa cell broadcast channel does not appear on the screen highlight the Empty field Press the Menu key Click Add Channel Type the channel ID and a nickname Click OK 5 Click a language 6 7 Press the Menu key 8 Click Enable Click Save To turn off cell broadcasting change the Cell Broadcasting Service field to Off Before you turn off cell broadcasting verify that your wireless service provider does not use cell broadcasting to manage services such as preferred rates based on your location Verify that your wireless serv
167. message press 8 To move to the next date press 6 To move to the previous date press 4 Message troubleshooting cannot send SMS text messages Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area your device should send the messages when you return to a wireless coverage area Verify that your wireless service plan includes this service Verify that fixed dialing is turned off am not receiving SMS text messages Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area Verify that your wireless service plan includes this service Some messages no longer appear on my device If your BlackBerry device memory is full your device deletes the oldest messages from a message list Your device does not delete saved messages If wireless email reconciliation is turned on and in the message options the Delete On field is set to Mailbox amp Handheld email messages that you delete in the email application on your computer are also deleted from your device A message or attachment is truncated Try performing the following actions Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections
168. n 99 N O U d tw N zx eo Recurrence fields Every Set the frequency of the daily weekly or monthly recurring appointment meeting or task Relative Date 181 Set whether the monthly or yearly recurring appointment meeting or task recurs on a relative date for example on the last Friday of each month Respond to a meeting invitation 1 In a meeting invitation press the Menu key 2 Click one of the following menu items Accept or Accept with Comments Tentative or Tentative with Comments Decline or Decline with Comments Note If you delete a meeting invitation from a message list before you acceptor decline it the meeting is deleted from the email application on your computer Change the list of participants for a meeting Verify that you are the meeting organizer 1 In a meeting in the Accepted or Declined field click a contact 2 Click one of the following menu items Invite Attendee Change Attendee Remove Attendee 3 Press the Menu key 4 Click Save Send an email message to all meeting participants 1 In a meeting meeting invitation or meeting response press the Menu key 2 Click Email All Attendees Contact a meeting participant 1 In a meeting meeting invitation or meeting response highlight a contact 2 Pressthe Menu key 3 Click a message type or Call contact View your calendar when responding to a meeting 1 In a meeting invitation press the Menu key 2
169. n key using the email settings tool of the BlackBerry Desktop Manager For more information see the BlackBerry Desktop Software Online Help 1 In the device options click Security Options 2 Click General Settings 3 Click a service 4 Click Regenerate Encryption Key About content compression Content compression is designed to reduce the size of your BlackBerry device data while maintaining the integrity of that data When content compression is turned on your device compresses all device data including messages contacts calendar entries tasks and memos You should keep content compression turned on If content compression and content protection are turned on your device compresses device data before encrypting it Memory cleaning About memory cleaning Memory cleaning is designed to delete sensitive data from your BlackBerry device memory Examples of sensitive data include sensitive data in the cache for the key store browser unencrypted data from email messages LDAP authentication passwords and data from certificate and key searches When memory cleaning is turned on the memory cleaning application is designed to delete sensitive data automatically in the following situations when you insert your device in a holster when you do not use your device for a specified period of time when you synchronize with your computer when you change the time or the time zone for your device when you lock your devi
170. n other countries Adobe and Acrobat are trademarks of Adobe Systems Incorporated Bluetooth is a trademark of Bluetooth SIG IBM Domino Lotus and Lotus Notes are trademarks of International Business Machines Corporation JavaScript is a trademark of Sun Microsystems Inc Microsoft Outlook PowerPoint and Windows are trademarks of Microsoft Corporation Novell and GroupWise are trademarks of Novell Inc PGP is a trademark of PGP Corporation vCard is a trademark of the Internet Mail Consortium Wi Fi Wi Fi Protected Access and WPA are trademarks of the Wi Fi Alliance All other brands product names company names trademarks and service marks are the properties of their respective owners Portions of the BlackBerry Device Software are copyright 2007 The FreeType Project www freetype org All rights reserved The BlackBerry device and or associated software are protected by copyright international treaties and various patents including one or more of the following U S patents 6 278 442 6 271 605 6 219 694 6 075 470 6 073 318 D445 428 D433 460 D416 256 Other patents are registered or pending in various countries around the world Visit www rim com patents for a list of RIM as hereinafter defined patents This document is provided as is and Research In Motion Limited and its affiliated companies RIM assume no responsibility for any typographical technical or other inaccuracies in this document In order to protect RI
171. nchronization tool of the BlackBerry Desktop Manager For more information see the BlackBerry Desktop Software Online Help Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator Synchronize organizer data over the wireless network In the address book a calendar the task list or the memo list press the Menu key Click Options To synchronize calendar entries click a calendar Change the Wireless Synchronization field to Yes np WN Press the Menu key 6 Click Save To stop synchronizing organizer data over the wireless network change the Wireless Synchronization field to No About synchronization conflicts A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry device and in the email application on your computer If you reconcile your email messages using wireless email reconciliation on your device you can set whether the email messages on your device or the email messages on your computer take precedence when an email reconciliation conflict occurs If you synchronize your organizer data using wireless data synchronization the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs Manage email reconciliation conflicts Set the On Conflict
172. network click Manual Entry Set the priority for the wireless network Type the MCC and MNC Press the Menu key Click Save Change the order of preferred wireless networks Verify that your wireless service plan includes this service zs eo Con O Ut kw N In the device options click Mobile Network Press the Menu key Click My Preferred Network List Highlight a wireless network Press the Menu key Click Move Roll the trackball to the new location Click the trackball Press the Menu key Click Save Delete a wireless network from the preferred wireless network list Verify that your wireless service plan includes this service 9o sb gy Ur ue OBEN us In the device options click Mobile Network Press the Menu key Click My Preferred Network List Highlight a wireless network Press the Menu key Click Delete Press the Menu key Click Save Turn off data service Depending on your wireless service plan you might be able to turn off data service email PIN and MMS messages and browser service on your BlackBerry device so that only phone and SMS text messaging services are available For more information contact your wireless service provider 1 In the device options click Mobile Network 2 Perform one of the following actions To turn off data service change the Data Services field to Off Toturn off data service when roaming change the Data Services field to Off When Roaming 3
173. next letter in the word once Highlight a letter combination Click the trackball Continue typing the word cannot check spelling You can only check spelling in English French German Italian and Spanish You can only check the spelling of text that you type Attachment troubleshooting Askipped content bar appears in a document More attachment content is available for you to download to your BlackBerry device To download the content click the skipped content bar Click More A message or attachment is truncated Try performing the following actions Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections e If More available appears at the end of the message or attachment press the Menu key Click More or More All A question mark appears on a slide A question mark appears on a slide if your BlackBerry device has not downloaded the slide To view the slide highlight the slide Click the trackball Click Retrieve Synchronization troubleshooting Email messages are not reconciling over the wireless network Try performing the following actions Verify that your BlackBerry device is connected to the wireless network Verify that wireless email reconciliation is turned on Reconcile email messages manually In a message list press the Menu key Click Reconcile Now 281 am not receiving email messages from personal folders on my computer Ifyour BlackBerry
174. ng password To stop blocking calls highlight a call blocking option Press the Menu key Click Disable Change the call blocking password In the phone press the Menu key Click Options Click Call Barring Press the Menu key BUNKMA 5 Click Change Password Fixed dialing About fixed dialing If you turn on fixed dialing you can only make calls to contacts that appear in your fixed dialing list You can make an emergency call when fixed dialing is turned on even if the emergency number does not appear in your fixed dialing list If your wireless service plan includes SMS text messaging you can also send SMS text messages to contacts that appear in your fixed dialing list Prerequisites Fixed dialing Verify that your wireless service provider has set up your SIM card for this service Verify that your wireless service provider has provided you with a SIM card PIN 2 code Turn on fixed dialing In the phone press the Menu key Click Options Click FDN Phone List Press the Menu key Click Enable FDN Mode Type your PIN2 code 7 Click the trackball To turn off fixed dialing press the Menu key Click Disable FDN Mode Qu Un SOUND em Add a contact to your fixed dialing list In the phone press the Menu key Click Options Click FDN Phone List Click the trackball Click New Type your PIN2 code Press the Menu key Type a name and a phone number OANA BEWN Press the Menu key 10 Click Sa
175. nline Help Prerequisites Wireless email reconciliation e f your BlackBerry device is associated with the BlackBerry Internet Service verify that your wireless service provider supports this feature fyour BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server verify that the BlackBerry Enterprise Server supports this feature For more information contact your administrator Reconcile email messages over the wireless network Set the Wireless Reconcile option for each email address that is associated with your BlackBerry device 1 In a message list press the Menu key Click Options Click Email Reconciliation Set the Wireless Reconcile field to On E E ame had Press the Menu key 6 Click Save To stop reconciling email messages over the wireless network set the Wireless Reconcile field to Off Delete email messages over the wireless network Set the Delete On option for each email address that is associated with your BlackBerry device 1 In a message list press the Menu key 2 Click Options 3 Click Email Reconciliation 4 Set the Delete On field 5 Press the Menu key 6 Click Save It takes a short period of time for messages to be deleted over the wireless network To delete messages on your device only set the Delete On field to Handheld Prerequisites Wireless data synchronization Verify that you have synchronized your organizer data using the sy
176. nu key 4 Click Copy All To Address Book Note If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your address book your BlackBerry device does not copy the SIM card contact Copy a contact from your address book to your SIM card Verify that your wireless service provider has set up your SIM card with a SIM card phone book In the address book click a contact Highlight a phone number Press the Menu key Click Copy to SIM Phone Book Press the Menu key Click Save Nu RWN Change a SIM card contact In the address book press the Menu key Click SIM Phone Book Highlight a contact Press the Menu key Click Edit Change the contact information Press the Menu key Click Save 9o St OY EL du sp ONE Delete a SIM card contact In the address book press the Menu key Click SIM Phone Book Highlight a contact Press the Menu key Click Delete nk WN Contact list options Sort contacts or tasks In the address book or the task list press the Menu key Click Options Change the Sort By field Press the Menu key Click Save np WN 176 Set display options for contacts You can set how your contacts appear in all applications including the phone message list address book and calendar 1 In the device options click Language 2 Set the Name Display field to Last name First name 3 Press the Menu key 4 Cli
177. nu key Click Options Set the Show Tasks field to Yes Press the Menu key Click Save nk WN Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords 192 In an application press the Menu key Click Options If necessary click General Options Change the Confirm Delete field to No Press the Menu key Click Save E IE E D a View the number of contacts tasks or memos stored on your device 1 In the address book task list or memo list press the Menu key 2 Click Options The Number of Entries field displays the number of contacts tasks or memos that are stored on your BlackBerry device 194 Memos Memo basics In the memo list press the Menu key Click New Type the memo information Press the Menu key Click Save no WN In the memo list highlight a memo Press the Menu key Click Edit Change the memo information Click the trackball Click Save 9r UT mm ee NS In the task list or memo list highlight a task or memo Press the Menu key Click Forward As Click a message type 1 2 3 4 You can check spelling in messages calendar entries tasks or memos that you create 1 In a message calendar entry task or memo press the Menu key 2 Click Check Spelling 3 Perform any of the following actions Toaccept the sugg
178. nu key Click Save Une ds Spar Un GPS technology troubleshooting cannot use GPS technology Try performing the following actions e f you are outdoors move away from buildings and expose your device to open sky e f you are indoors move close to a window e Ifyou have paired your BlackBerry device with a Bluetooth enabled GPS receiver verify that the Bluetooth enabled GPS receiver is turned on e Ifyou are using GPS technology for the first time wait a short period of time for your device to get your GPS location Contacts Contact basics Add a contact In the address book press the key Click New Address Type the contact information Click the trackball Click Save Uu pWN Add a contact from a message call log or web page In a message or call log or on a web page highlight a contact Press the Menu key Click Add to Address Book Type the contact information Press the Menu key Click Save OF GY 9 IN Name a custom address book field If you change the name of a custom address book field it changes for all contacts 1 When adding or changing a contact click the Userl User2 User3 or User4 field 2 Click Change Field Name 3 Type a name for the customer address book field 4 Pressthe Enter key You can synchronize custom address book fields on your BlackBerry device with the email application on your computer For more information about synchronizing custom address book fields
179. o ete en toe OE Le RETO eid I GERE Meu fe a ente E eus 114 Search for texEin a message attachment or Web page 3 eei ciere ticis recor eren vL dad Lee EAA E RRE E 53 Search for organizer data Search shortcuts fnr din EE Attachment basics Document attachments Spreadsheet attachments Mediasattach ments RETO Presentation attachments vCard contact attachments Attachment shortcuts Attachment troubleshooting scissscisescssvccscecsovscvssactssscies E A aG ANEO AS ATGE EAN EAEE RETE CORNER REX RV EX DOE GERENS 122 EpL LC M 123 About syfichronizatloll 145 tecto neret ite tertinm Ho an riri Heer toes tine poe Heec m bien ee ee WT bet EHE ERE HER tert ERR 123 Prerequisites Wireless email reconciliation cicius eene xia nee icc those ek decern 123 123 123 124 Reconcile email messages over the wireless network Delete email messages over the wireless network Prerequisites Wireless data synchronization Synchronize organizer data over the wireless network sesssssscssssssseessseeessesessscconsecsnsecsseecssecensecessccsnseesusessnsessnecessecssneesanessnsessnssesuecesneeesneessnessnsessnecesnesesneeeaneeeneeeene 124 About synchronization conflicts HH HH HERE E IHEHH EH PEE hr TEETE DE HE Hier Hirt ettet Hte 124 Manage email reconciliation conflicts 124 Manage data synchronization conflicts 125 About back
180. o select or clear a check box press the Space key Toview available values in a field press the Alt key Toswitch applications hold the Alt key and press the Escape key Continue to hold the Alt key and highlightan application Release the Alt key Toreturn to the Home screen press the End key Todelete a highlighted item press the Backspace Delete key On the Home screen Tolock the keyboard hold the asterisk key To unlock the keyboard press the asterisk key and the Send key Tolock the device set a password Hold the asterisk key To unlock the device type your password Press the Enter key To switch between the active notification profile and the Vibrate notification profile hold the key BlackBerry basics troubleshooting No application opens when I press a Convenience key Verify that you have not deleted the application that you assigned to the key Assign a different application to the key Some features are not available on my device Depending on your wireless service plan or the type of email account that is associated with your BlackBerry device some features might not be available on your device If your device is associated with an email account that uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If an administrator has set an option for you a red lock indicator appears beside the option
181. off the speakerphone during a call press the period key Tocheck your voice mail hold 1 e To type a letter in a phone number field hold the Alt key Use the multi tap input method to type the letter To move to the top of the Phone screen press the Space key Toview the last phone number that you typed in the phone press the Space key and the Enter key To dial the phone number press the Send key Toview your contact list in the phone press the Space key Hold the Send key Toswitch phone numbers in the phone click your active phone number Click a phone number Camera and video camera shortcuts To take a picture press the Right Convenience key e To zoom in to a subject before taking a picture press the Volume Up key e To zoom out from a subject before taking a picture press the Volume Down key Tochange the flash mode for a picture or to turn on low light mode for a video press the Space key Message shortcuts In a message Toreply to a message press the exclamation point key Toreply to all press the question mark key e To forward a message press the period key To move to the last cursor position after you close and reopen a received message press 5 In a message list Toopen a highlighted message press the Enter key e To compose a message from a message list press the comma key Toview received messages press the Alt key and 3 Toview call logs press the
182. oice dialing application wait for the sound 2 Say Check my phone number Check the wireless coverage level using a voice command 1 In the voice dialing application wait for the sound 2 Say Check coverage Check the battery power level using a voice command 1 In the voice dialing application wait for the sound 2 Say Check battery Change the voice dialing language Verify that your BlackBerry Device Software supports multiple languages For more information contact your wireless service provider or administrator 1 In the device options click Language 2 Change the Voice Dialing Language field 43 3 Press the Menu key 4 Click Save Turn off choice lists for voice commands In the device options click Voice Dialing Set the Choice Lists field to Always Off Press the Menu key 4 Click Save If your BlackBerry device identifies more than one possible match to a voice command your device selects the best match and dials the phone number automatically Wn Set the matching sensitivity level for voice commands 1 In the device options click Voice Dialing 2 Perform one of the following actions e To increase matches set the Sensitivity field closer to Reject Less Toreduce the number of incorrect matches set the Sensitivity field closer to Reject More 3 Press the Menu key 4 Click Save Turn off voice prompts 1 In the voice dialing application wait for the sound 2 Say Turn
183. ok is different from the address book on your BlackBerry device If you switch SIM cards the contacts in the SIM card phone book change You can add ADN entries to your SIM card phone book You can also search for ADN entries or SDN entries ADN entries appear in plain text and SDN entries appear in bold Add a contact to your SIM card Verify that your wireless service provider has set up your SIM card with a SIM card phone book In the address book press the Menu key Click SIM Phone Book Click the trackball Click New Type the contact information Press the Menu key Click Save Oy Ut NS Copy contacts from your SIM card to your address book Verify that your wireless service provider has set up your SIM card with a SIM card phone book 1 In the address book press the Menu key 2 Click SIM Phone Book 3 Pressthe Menu key 4 Click Copy All To Address Book Note If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your address book your BlackBerry device does not copy the SIM card contact Copy a contact from your address book to your SIM card Verify that your wireless service provider has set up your SIM card with a SIM card phone book 1 In the address book click a contact 2 Highlight a phone number 3 Pressthe Menu key 4 Click Copy to SIM Phone Book 249 5 6 Press the Menu key Click Save Change a SIM card contact
184. on see the safety and product information booklet for your device Turn off the speakerphone Perform one of the following actions To turn off the speakerphone during a call press the period key again To turn off the speakerphone and listen privately to a voice mail message song or video press the Menu key Click Activate Handset Speaker Dial using numbers or letters When you type a letter in a phone number your BlackBerry device dials the number that is associated with the letter on a conventional phone keypad Totype a number press a number key Totype the first letter on a key hold the Alt key Press the letter key once Totype the second letter on a key hold the Alt key Press the letter key twice Switch applications during a call 1 During a call press the Menu key 2 Click Home Screen Note If you switch to a different application and you want to end the call press the End key Switch calls 1 Press the Menu key 2 Click Swap Make a call when the device is locked Verify that dialing from the Lock screen is turned on 1 Onthe Lock screen press the Enter key 22 2 Click Place Call 3 Perform one of the following actions Type a phone number Type part of a contact name Click a contact or phone number 4 Press the Send key To end the call press the End key You can purchase an optional headset to use with your BlackBerry device Toanswer a call press the heads
185. on messages include updated information Other browser push messages include messages that appear in your browser cache 1 In the device options click Advanced Options 2 Click Browser Push 3 Perform one of the following actions To accept all browser push messages select the Enable Push check box Toaccept browser push messages through a BlackBerry Enterprise Server or BlackBerry Internet Service only select the Enable Push check box and clear the Enable WAP Push check box e To accept browser push messages through WAP gateways only select the Enable Push check box and clear the Enable MDS Push check box 4 Press the Menu key 5 Click Save Process MDS Set whether your BlackBerry device accepts browser push messages from the BlackBerry Enterprise Server or BlackBerry Internet Service MDS Hosts Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services or no BlackBerry Enterprise Servers or BlackBerry Internet Services Process SMSC Set whether your device accepts SMS based browser push messages SMSC Hosts Set which SMSC hosts your device accepts browser push messages from To accept browser push messages from a specific SMSC host type the phone number for the SMSC host Process IP Set whether your device accepts browser push messages that web applications send through a WAP gateway IP Hosts Set which WAP gateways your device accepts browse
186. on my device If your BlackBerry device is associated with a Microsoft Outlook 2000 email account and you add a picture for a contact in the email application on your computer verify that the file name for the picture is ContactPicture jpg 178 Calendar Calendar basics About calendar views You can view your appointments and meetings in one of four calendar views Day Week and Month views display all your appointments and meetings for the selected time period Agenda view displays all your scheduled appointments and meetings in a list Agenda view also displays free time that you have between appointments Switch calendar views 1 In a calendar press the Menu key 2 Click a view Move around a calendar 1 In a calendar press the Menu key 2 Perform one of the following actions To move to a specific date click Go To Date To move to the current date click Today To move forward or back by a time period click Prev or Next Schedule an appointment In a calendar press the Menu key Click New Type the appointment information If the appointment recurs change the Recurrence field Click the trackball Click Save Qr gr f ES Ns Schedule an appointment quickly in Day view In the calendar options verify that the Enable Quick Entry field is set to Yes 1 In Day view beside the start time type the subject of the appointment 2 Type a location in parentheses 3 Tochange the end time roll t
187. on notification In the device options click Bluetooth Press the Menu key Click Options Set the LED Connection Indicator field to Off Press the Menu key 6 Click Save To turn on Bluetooth connection notification again set the LED Connection Indicator field to Yes nk WN Turn on wireless coverage notification In the device options click Screen Keyboard Set the LED Coverage Indicator field to On Press the Menu key 4 Click Save When your BlackBerry device is connected to the wireless network the LED light flashes green To turn off wireless coverage notification again set the LED Coverage Indicator field to Off Wn Custom notification About custom notification You can create notification profile exceptions to receive different notification for incoming messages and calls from specific contacts For example you can create a notification profile exception that uses the Loud profile for incoming messages and calls from a specific contact regardless of your active notification profile Your BlackBerry device applies notification profile exceptions in the order in which they appear in the notification profile exception list If you create multiple notification profile exceptions that include the same contact place the notification profile exception that you want your device to apply first in the list Your device has one preloaded notification profile exception for important calls You can add contacts to thi
188. ontact assigned to a speed dial key In the phone press the Menu key Click View Speed Dial List Click a contact or phone number BPWN Perform one of the following actions e To change the contact that is assigned to a speed dial key click Edit Click a new contact e To assign the contact to a different speed dial key click Move Roll the trackball to move the contact to the new speed dial key Click the trackball To delete the contact from the speed dial list click Delete Conference calls Make a conference call During a call press the Send key Type a phone number or highlight a contact Press the Send key BWN During the second call press the Menu key 5 Click Join Note When you add more than two numbers to a conference call place the conference call on hold before you call the next phone number or contact 27 Create a phone number link for a conference call 1 Type a phone number for the conference call bridge 2 Type X and the access code Speak privately with a contact during a conference call 1 During a conference call press the Menu key 2 Click Split Call 3 Click a contact To return to the conference call press the Menu key Click Join Disconnect a contact from a conference call 1 During a conference call press the Menu key 2 Click Drop Call 3 Click a contact Leave a conference call Verify that your wireless service provider supports this feature If you m
189. ool of the BlackBerry Desktop Manager verify that mass storage mode is turned off on your device 161 Ifyou encrypted the media files on your media card using a media card encryption key and you are trying to open an encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file insert the media card into the BlackBerry device that you used to encrypt the file In the media card options change the Encryption Mode field to None or Security Password My device does not recognize my media card Disconnect your BlackBerry device from your computer Turn off mass storage mode support Format the media card My device is not using the correct ring tone or Home screen background If you are using a ring tone or Home screen background picture that you encrypted on your media card using your BlackBerry device password and you reset your device unlock your device 162 Maps Map basics 1 Ona map press the Menu key 2 Click Get Directions 3 Perform one of the following actions to specify a starting location e To specify your current location if your BlackBerry device is paired with a Bluetooth enabled GPS receiver click Where Am To specify a new location click Enter An Address To specify a saved location click From Favorites To specify a location for a contact click From Address Book To specify a recently viewed location for a contact click the
190. or voice note Press the Menu key Click Rename Type a name for the file Click Save SO TS HI dms SED NI m Move a media file You can only move media files that you added 1 In the media application press the Menu key 2 Click Explore 3 Navigate to a folder that contains media files 4 Highlight a media file 5 Pressthe Menu key 6 Click Move 7 Click a folder 8 Click Move Here Change the amount of memory available for media files 1 In the media application press the Menu key 2 Click Options 3 Perform any of the following actions Tochange the maximum amount of BlackBerry device memory available for all media files change the Device Memory Limit field Tochange the minimum amount of device memory available for pictures change the Reserved Pictures Memory field 4 Pressthe Menu key 5 Click Save View properties for a media file In the media application click a media type If necessary click a category Highlight a media file Press the Menu key np WN Click Properties Songs ring tones videos and voice notes Play a media file 1 In the media application click a media type 2 If necessary click a category 3 Click a song ring tone video or voice note Play a song or video on a web page 1 In the browser click a link for a song or video 2 Click Open Save a song or video from a web page In the browser click a link for a song or video Click Save T
191. ore the persistent store or global events Device Settings Set whether third party applications can turn on or turn off your device or change device options such as display options Module Management Set whether third party applications can add or delete application modules or access module information such as an application name or version Keystroke Injection Set whether third party applications can simulate actions such as pressing a key on your device Browser Filters Set whether third party applications can register browser filters with the browser on your device to add change or delete web site content before it appears in your browser Theme Data Set whether your device can use third party applications as a source for customized themes Data permissions for third party applications Email Set whether third party applications can access email SMS text or PIN messages on your BlackBerry device PIM Set whether third party applications can access organizer data such as contacts calendar entries tasks or memos Files Set whether third party applications can access files that you store on your device For example you can set whether third party applications can access files that you transfer to your device using the media manager tool of the BlackBerry Desktop Manager or Bluetooth technology Key Store Set whether third party applications can access certificates or keys in the key store on your device
192. orm any of the following actions Toaccept the suggested spelling click the highlighted word Toignore the suggested spelling press the Escape key e To ignore all instances of the suggested spelling press the Menu key Click Ignore All Toadd the word to the custom dictionary press the Menu key Click Add To Dictionary e To stop checking spelling press the Menu key Click Cancel Spell Check 1 When composing a message click the trackball 2 Click Save Draft 1 In a message press the Menu key 2 Click Save 1 In a message click the trackball 2 Click Reply or Reply to All You cannot forward MMS messages that contain content that is copyright protected 1 In a message press the Menu key 2 Perform one of the following actions Click Forward Click Forward As Click a message type Delete a message 1 In a message click the trackball 2 Click Delete Delete multiple messages In a message list highlight a date field Press the Menu key Click Delete Prior 4 Click Delete Note Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation Wn Delete the history from an SMS text message 1 When replying to an SMS text message press the Menu key 2 Click Remove History Mark a message as opened or unopened In a message list perform one of the following actions Highlight a message Press t
193. our device does not have a authentication certificate for Prompt for Domain Name Set whether a prompt appears when your browser tries to connect to a content server and the domain name on the authentication certificate for the content server does not match the web address to which the browser is trying to connect Prompt for Certificate Set whether a prompt appears when your browser tries to connect to a content server You might want a prompt to appear if your device has more than one certificate that you use to authenticate with content servers Prompt if Client Cert Not Found Set whether a prompt appears when your browser tries to connect to a content server but your device does not have a certificate that can be used to authenticate with the content server Default Client Certificate Set the certificate that your browser uses to authenticate with content servers Encryption Strength Set whether your browser only accepts and sends data that is encrypted using 128 bit encryption To accept and send only data that is encrypted using 128 bit encryption change this field to Strong Only To accept and send data that is encrypted using 128 bit encryption or 56 bit encryption change this field to Allow Weak Prompt for Server Trust Set whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have a authentication certificate for Add content servers to your trusted conten
194. our theme you might not be able to change the application that is assigned to a Convenience key 1 In the device options click Screen Keyboard 2 Setthe Convenience Key Opens fields 3 Press the Menu key 4 Click Save Set owner information In the device options click Owner Type your contact information Press the Menu key Click Save BPWN Turn on standby mode If you are not on a call you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry device Hold the Mute key To turn off standby mode press the Mute key again About links Links appear on your BlackBerry device as underlined text You can have links to various items such as phone numbers web sites and email addresses and can use these links to make calls visit web sites or start composing messages quickly Create a link for a PIN You can create a link for a PIN in messages calendar entries tasks or memos If you click the link you can send a PIN message When typing text type pin and the PIN Expand a folder 1 Click a folder with a plus sign beside it 2 If necessary click Expand Collapse a folder 1 Click a folder with a minus sign beside it 2 If necessary click Collapse BlackBerry basics shortcuts To move the cursor roll the trackball To move back a screen press the Escape key To move to a list item or menu item type the first letter of the item T
195. our wireless service plan includes this service For more information contact your wireless service provider or administrator In the phone your phone number appears at the top of the screen If your wireless service provider has set up your BlackBerry device for MMS messaging this number is also your MMS phone number If you have more than one phone number associated with your device the first phone number that appears in the drop down list at the top of the screen is your MMS phone number In a message list click an MMS message If MMS content does not appear when you open the message press the Menu key Click Retrieve 1 In a message list press the key 2 Click Compose MMS 3 Perform one of the following actions e Ifthe contact is not in your address book click Use Once Click Email or Phone Type an email address or an MMS phone number Click the trackball e Ifthe contact is in your address book click a contact Click an email address or MMS phone number 4 Type a message 5 Press the key 6 Click Send You can check spelling in messages calendar entries tasks or memos that you create 1 In a message calendar entry task or memo press the Menu key 2 Click Check Spelling 3 Perform any of the following actions Toaccept the suggested spelling click the highlighted word Toignore the suggested spelling press the Escape key e To ignore all instances of the suggested spelling press
196. pe PWN You can check spelling in messages calendar entries tasks or memos that you create 1 In a message calendar entry task or memo press the Menu key 2 Click Check Spelling 3 Perform any of the following actions Toaccept the suggested spelling click the highlighted word Toignore the suggested spelling press the Escape key e To ignore all instances of the suggested spelling press the Menu key Click Ignore All Toadd the word to the custom dictionary press the Menu key Click Add To Dictionary e To stop checking spelling press the Menu key Click Cancel Spell Check 1 Inthe task list highlight a task 2 Pressthe Menu key 3 Click Delete Categories You can create categories to group your contacts tasks and memos You can also narrow the contacts tasks and memos that appear based on categories Category names are not case sensitive More than one category can apply to a contact task or memo If you use IBM Lotus Notes you can apply more than one category to a task on your BlackBerry device but only one category synchronizes with the task in Lotus Notes Categories are shared between the address book the task list and the memo list and changes that you make in one application are made in all applications Create a category for contacts tasks or memos In the address book task list or memo list press the Menu key Click Filter Press the Menu key Click New Ty
197. pe a name for the category Anprwn Press the Enter key twice Categorize a contact task or memo When creating or changing a contact task or memo press the Menu key Click Categories Select the check box beside a category Press the Menu key Click Save np WN Sort contacts tasks or memos by category 1 In the address book task list or memo list press the Menu key 2 Click Filter 3 Select the check box next to a category Delete a contact task or memo from a category When changing a contact task or memo press the Menu key Click Categories Highlight a category Press the Menu key Clear the check box beside the category Press the Menu key Click Save No Ut dot N o 191 Delete a category In the address book task list or memo list press the Menu key Click Filter Highlight a category BPWN Press the Menu key 5 Click Delete Note When you delete a category contacts tasks or memos in the category are not deleted Task list options Sort contacts or tasks In the address book or the task list press the Menu key Click Options Change the Sort By field Press the Menu key Click Save nk WN Change the snooze time for reminders In a calendar or task list press the Menu key Click Options Click General Options Change the Snooze field Press the Menu key Click Save OY OP E ND E View tasks in the calendar In the calendar press the Me
198. plication click Allow another device to find me Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device In the device options click Bluetooth Click a Bluetooth enabled device Click Device Properties Change the Encryption field to Disabled Press the Menu key Click Save cannot share contacts with a paired Bluetooth enabled device Try performing the following actions Verify that Bluetooth technology is turned on Verify that your BlackBerry device is paired with the Bluetooth enabled device Verify that in the Bluetooth options the Address Book Transfer field is set to Enabled Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile For more information about supported profiles see the documentation that came with the Bluetooth enabled device 285 Date and time troubleshooting The time on my device is incorrect Try performing the following actions e Ifyou have traveled to a different time zone set the Time Zone field to display the correct time zone e Ifyou have set the Date Time Source field to Network try setting the Date Time Source field to BlackBerry Notification profile troubleshooting My device is vibrating more times than expected For calls the number of times that the BlackBerry device vibrates is not determined by the number of vibrations that you set in
199. plication click a media type 2 If necessary click a category 3 Inthe Find field type part or all of a name for a song ring tone video or voice note Switch applications during a song 1 Press the End key 2 Click an application To return to the media application press the Menu key Click Now Playing Download a ring tone Verify that your wireless service provider supports this feature In the media application click Ring Tones Click All Ring Tones Press the Menu key Click Download Tunes BPWN Adjust the volume To increase the volume press the Volume Up key To decrease the volume press the Volume Down key 153 1 2 3 4 5 In the media application press the Menu key Click Options Change the Audio Boost field to Yes Press the Menu key Click Save In the media application press the Menu key Click Options Change the Turn Off Automatic Backlighting field to No Press the Menu key Click Save You can purchase an optional headset to use with your BlackBerry device To answer a call press the headset button To turn on mute during a call press the headset button To turn off mute press the headset button again To end a call hold the headset button To make a call using a voice command hold the headset button Say the command To pause a song press the headset button To resume playing the song press the headset button again For more information abo
200. ptions Click Memory Cleaning Change the Show Icon on Home Screen field to Yes Press the Menu key Click Save Advanced security About security self tests Security self tests are designed to verify that security software is implemented correctly on your BlackBerry device The tests should run automatically when your device restarts Verify security software RPwWN In the device options click Security Options Click General Settings Press the Menu key Click Verify Security Software Two factor authentication which requires an item that you have for example a smart card and an item that you know for example a pass phrase is designed to provide additional security for your BlackBerry device You can use a smart card for two factor authentication when you log in to your device or you can use a software token for two factor authentication when you log in to a VPN connect to a Wi Fi network or use your device with RSA software as a hardware token If you use two factor authentication you must type your pass phrase when you unlock your device change a general security option on your device change a smart card option use your device with RSA software log in to a VPN connect to a Wi Fi network You can use certificates if you install the S MIME Support Package for BlackBerry devices For more information see the user guide supplement for the S MIME Support Package for BlackBerry devices The key stor
201. r computer Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents your computer might not support these characters On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer For more information see the documentation for the operating system on your computer Browser troubleshooting No browser is available on my device Try performing the following actions Verify that your BlackBerry device is connected to the wireless network Verify that your wireless service plan includes this service 282 cannot set up automatic synchronization for bookmarks When you add a bookmark you can only set the Auto Synchronize and Start Time fields if content protection is turned off Application troubleshooting cannot add applications Try performing the following actions Verify that your BlackBerry device is connected to the wireless network Verify that your device has enough memory to add the application Media troubleshooting I cannot play a song or video on a web page Your BlackBerry device might not support the size or the file format of the song or video file If you are trying to play a video file that uses RTSP try performing the following actions Verify that your device is connected to a Wi Fi netwo
202. r push messages from To accept browser push messages from a specific IP host type the IP address for the WAP gateway Browser shortcuts e To insert a period in the web address field press the Space key To insert a slash mark in the web address field press the Shift key and the Space key To stop loading a web page press the Escape key Toclose the browser hold the Escape key On a web page To switch between Column view and Page view press the at sign key To move to a specific web page press the period key Toopen the bookmark list press 5 To add a bookmark press the question mark key To follow a link highlight or pause on the link Press the Enter key To hide the banner press the exclamation point key To view the banner press the exclamation point key Navigate a web page To move up a screen press 3 To move down a screen press 9 To move to the top of a web page press 1 To move to the bottom of a web page press 7 Browser troubleshooting No browser is available on my device Try performing the following actions Verify that your BlackBerry device is connected to the wireless network Verify that your wireless service plan includes this service cannot set up automatic synchronization for bookmarks When you add a bookmark you can only set the Auto Synchronize and Start Time fields if content protection is turned off 145 146 Applica
203. rch for text in an attachment press Q To search for text in a presentation attachment verify that you are viewing the presentation in text view or in text and slide view Press Q Attachment shortcuts To search for text in an attachment press Q In a spreadsheet To move to a specific cell press A To view the content of a cell press the Space key To switch worksheets pressO Highlight a worksheet Press the Enter key In a presentation To switch presentation views press Z To move to the next slide verify that you are viewing the presentation in slide view Press 6 To move to the previous slide in slide view verify that you are viewing the presentation in slide view Press 4 Browser shortcuts To insert a period in the web address field press the Space key e To insert a slash mark in the web address field press the Shift key and the Space key To stop loading a web page press the Escape key e To close the browser hold the Escape key On a web page e To switch between Column view and Page view press the at sign key To move to a specific web page press the period key Toopen the bookmark list press 5 To add a bookmark press the question mark key e To follow a link highlight or pause on the link Press the Enter key e To hide the banner press the exclamation point key To view the banner press the exclamation point key Navigate a web page To move up a
204. ress the Escape key View a full picture on a web page 1 On a web page highlight or pause on a picture 2 Pressthe Menu key 3 Click Full Image Zoom in to or out from a picture 1 Ina picture press the Menu key 2 Click Zoom 3 Rollthe trackball up or down To zoom back to the original picture size press the Menu key Click View Actual Size Rotate a picture 1 Ina picture press the Menu key 2 Click Rotate The picture turns 90 degrees in a clockwise direction Set how pictures load in the browser In the browser press the Menu key Click Options Click Browser Configuration BWN Perform one of the following actions e To load pictures on WML web pages only set the Show Images field to On WML Pages Only To stop pictures from loading on all web pages set the Show Images field to No Toturn off placeholders for pictures set the Show Image Placeholders field to No 5 Pressthe Menu key 6 Click Save Options Change the picture quality in the browser Lower quality pictures take less time to load in the browser 1 In the browser press the Menu key Click Options Click General Properties Change the Image Quality field Press the Menu key Click Save aun WN Load pictures on a web page 1 Ona web page press the Menu key 2 Perform one of the following actions Toload some pictures click More Images To load all pictures click All Images Browser bookmarks bout bookmarks for we
205. rk Verify that the default browser configuration for your device is the Wi Fi Browser configuration cannot open media files Try performing the following actions e Ifyou are trying to open a media file on your BlackBerry device and your device is connected to your computer disconnect your device from the computer or turn off mass storage mode fyouare trying to open a media file on your computer using mass storage mode verify that you have closed the media manager tool of the BlackBerry Desktop Manager fyouare trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager verify that mass storage mode is turned off on your device e f you encrypted the media files on your media card using a media card encryption key and you are trying to open an encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file insert the media card into the BlackBerry device that you used to encrypt the file In the media card options change the Encryption Mode field to None or Security Password My device does not recognize my media card Disconnect your BlackBerry device from your computer Turn off mass storage mode support Format the media card 283 My device is not using the correct ring tone or Home screen background If you are using a ring tone or Home screen background picture that you encrypted on your media card using your
206. rn off the BlackBerry device password set the Password field to Disabled BPWN T ange o UCVICC p In the device options click Security Options Click General Settings Press the Menu key BUwNMA Click Change Password Lock the device Verify that you have set a BlackBerry device password On the Home screen or in the application list click Lock To unlock your device on the Lock screen click the trackball Click Unlock Type your device password Press the Enter key If you do not set a BlackBerry device password you can lock your keyboard to avoid making calls and pressing keys accidentally On the Home screen or in the application list click Keyboard Lock To unlock the keyboard press the asterisk key and the Send key Set a limit for device password attempts In the device options click Security Options Click General Settings Set the Number of Password Attempts field Press the Menu key Click Save np WN Password keeper About the password keeper Use the password keeper to store all your passwords in one place The password keeper is designed to protect your passwords with a password keeper password When you type this password the password keeper decrypts your passwords You can also use the password keeper to generate random passwords that contain numbers letters and symbols Add a password to the password keeper In the password keeper press the Menu key Click New Type the pas
207. roup Conversations Start a conversation In BlackBerry Messenger on the contact list screen highlight a contact Press the Menu key Click Start Conversation Type a message nk wWN Press the Enter key Open a conversation Conversations appear in the conversation list and in the main message list 1 In BlackBerry Messenger in the conversation list highlight a contact N N Click the trackball When composing a message press the Symbol key three times Click an emoticon 1 During a BlackBerry Messenger conversation click the trackball 2 Click Send a File 3 Perform one of the following actions To send a picture to a contact click Image Tosend an audio file to a contact click Audio Click a file When you ping a contact the contact s BlackBerry device vibrates 1 2 BURMA 5 During a BlackBerry Messenger conversation click the trackball Click Ping Contact In BlackBerry Messenger on the contact list screen press the Menu key Click Options Change the Vibrate When Receiving a Ping field to No Press the Menu key Click Save To turn on ping vibration again change the Vibrate When Receiving a Ping field to Yes BUwNMA 5 In BlackBerry Messenger on the contact list screen press the Menu key Click Options Change the Show Conversations in Message List field to No Press the Menu key Click Save To view conversations in the main message list ag
208. rtificate authenticates your smart card whenever you use your smart card to unlock your BlackBerry device 1 In the device options click Security Options 2 Click General Settings 3 Setthe Authentication Certificate field 4 Press the Menu key 5 Click Save To stop using a certificate to authenticate your smart card set the Authentication Certificate field to None Software tokens About software tokens You might need a software token to log in to a VPN or to connect to your organization s network using a Wi Fi network A software token includes a token code that your BlackBerry device regenerates periodically and a PIN For more information about software tokens contact your administrator Change the PIN for a software token on your device In the device options click Security Options Click Software Tokens Click a software token Click Specify PIN BPWN VPN settings About VPN profiles AVPN profile contains the information that you require to log in to a VPN If your organization uses a VPN to control access to its network you might be able to log in to the VPN and access your organization s network using a Wi Fi network Depending on your organization you might have more than one VPN profile on your BlackBerry device For more information about VPN profiles contact your administrator Prerequisites Logging in to a VPN Verify that your BlackBerry device is associated with an email account that us
209. ry Press the Menu key Click Save np WN 196 Sort 1 2 3 contacts tasks or memos by category In the address book task list or memo list press the Menu key Click Filter Select the check box next to a category Delete a contact task or memo from a category MOU WN When changing a contact task or memo press the Menu key Click Categories Highlight a category Press the Menu key Clear the check box beside the category Press the Menu key Click Save Delete a category BWN 5 Note In the address book task list or memo list press the Menu key Click Filter Highlight a category Press the Menu key Click Delete When you delete a category contacts tasks or memos in the category are not deleted Memo list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords Quos du Dg Ud ies In an application press the Menu key Click Options If necessary click General Options Change the Confirm Delete field to No Press the Menu key Click Save 197 View the number of contacts tasks or memos stored on your device 1 In the address book task list or memo list press the Menu key 2 Click Options The Number of Entries field displays the number of contacts tasks or memos that are stored on your BlackBerry device 198
210. ry click General Options Change the Confirm Delete field to No Press the Menu key Click Save View the number of calendar entries stored in a calendar T 2 3 In a calendar press the Menu key Click Options Click a calendar The Number of Entries field displays the number of entries that are stored in the calendar 185 Multiple calendars About multiple calendars If your BlackBerry device is associated with multiple email accounts you might have multiple calendars on your device For example if your device is associated with a work email account and a personal email account you might be able to view your work calendar and your personal calendar on your device If you have multiple calendars on your device you can schedule and manage appointments and meetings in each calendar For more information contact your wireless service provider Switch calendars Verify that you have multiple calendars on your BlackBerry device 1 In a calendar press the Menu key 2 Click Select Calendar 3 Click a calendar Use color to differentiate calendars Verify that you have multiple calendars on your BlackBerry device In a calendar press the Menu key Click Options Click a calendar Change the Appointment Color field Press the Menu key Click Save an j suwNM Change the calendar that reminds you of appointments Verify that you have multiple calendars on your BlackBerry device In a calendar press the
211. s Setthe Display Time and Display Name fields to No BWN 5 Press the Menu key 6 Click Save Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords In an application press the Menu key Click Options If necessary click General Options Change the Confirm Delete field to No Press the Menu key up WN 85 6 Click Save In a message list press the Menu key Click Options Click General Options Set the Display Message Count field to None nk WN Press the Menu key 6 Click Save To view the number of unopened messages again set the Display Message Count field to Unread To view the new message indicator set the Display New Message Indicator field to Yes Depending on your email setup option you might be able to associate your BlackBerry device with more than one email account For example you might be able to associate your device with a work email account and one or more personal email accounts If you associate your device with more than one email account multiple message lists might appear on your device In a message list for a specific email account you can open and manage email messages for that email account and you can send messages using the email address for the email account For more information about associating your device with more than one email a
212. s The higher the volume percentage the louder the volume In the phone press the Menu key Click Options Click General Options Change the Default Call Volume field Press the Menu key Click Save Qu RWN Improve sound quality during a call You can only change sound quality for the earpiece on your BlackBerry device 1 During a call press the Menu key 2 Click Enhance Call Audio 3 Select a bass or treble option Improve sound quality for all calls You can only change sound quality for the earpiece on your BlackBerry device In the phone press the Menu key Click Options Click General Options Change the Enhance Call Audio field Press the Menu key Click Save 9 m mU NM eS Voice dialing Make a call using a voice command If you are using a Bluetooth enabled device such as a handsfree car kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device You cannot make calls to emergency numbers using voice commands 1 Inthe voice dialing application wait for the sound 2 Say Call and a contact name or phone number To end the call press the End key 24 Dial an extension using a voice command Verify that you have set smart dialing options You can dial extensions only within your company Say Call extension and the extension number Check your phone number using a voice comman
213. s notification profile exception or you can delete it Set custom notification for calls or messages from a specific contact 1 In the profile list click Advanced 2 Press the Menu key 3 Click New Exception 4 Inthe Exception field type a name for the profile exception 214 In the From field press the Menu key Click Add Name Click a contact To add another contact repeat steps 5 through 7 Set the Use Profile field to the notification profile on which the exception should be based To set a ring tone select the Custom Phone Tune check box Set a ring tone Press the Menu key Click Save Change the order of notification profile exceptions an pwn In the profile list click Advanced Highlight a notification profile exception Press the Menu key Click Move Roll the trackball to the new location Click the trackball Change a notification profile exception SOY UT GS NE In the profile list click Advanced Highlight a notification profile exception Press the Menu key Click Edit Change the notification profile exception information Press the Menu key Click Save Change the list of contacts for a notification profile exception an pwn In the profile list click Advanced Highlight a notification profile exception Press the Menu key Click Edit In the From field press the Menu key Click one of the following menu items Add Name Change Name Delete Name
214. s option for each email address that is associated with your BlackBerry device 1 In a message list press the Menu key 2 Click Options 3 Click Email Reconciliation 4 Setthe On Conflicts field 5 Press the Menu key 6 Click Save Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization changing conflict resolution options and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Manager For more information about managing conflicts that occur during organizer data synchronization see the BlackBerry Desktop Software Online Help About backing up and restoring device data If you have installed the BlackBerry Desktop Software on your computer you can back up and restore most of your BlackBerry device data including messages organizer data fonts saved searches and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Manager For more information see the BlackBerry Desktop SoftwareOnline Help If your device is associated with an email account that uses a BlackBerry Enterprise Server you might be able to restore synchronized organizer data to your device over the wireless network To restore synchronized organizer data over the wireless network you must have an activation password For more information contact your administrator Prerequisites
215. s the Alt key To type a number in a text field hold the Alt key and press the number key To type a letter in a number field hold the Alt key and use the multi tap input method To turn on NUM lock hold the Shift key and press the Alt key To turn off NUM lock press the Alt key To switch typing input languages in the device options on the Language screen verify that the Use Input Language Shortcut field is set to Yes Hold the Alt key and press the Enter key Continue to hold the Alt key and highlight a language Release the Alt key To type a long word quickly type part of the word In the list that appears when you type highlight an item with the same initial letters as the word that you want to type Roll the trackball to the right In the second list that appears on the screen highlight the word that you want to type Press the Enter key Insert symbols To insert an at sign or a period in an email address field press the Space key To type a symbol press the Symbol key To view more symbols press the Symbol key again Type the letter that appears below the symbol Work with text To highlight a line of text press the Shift key and roll the trackball up or down To highlight text character by character hold the Shift key and roll the trackball left or right To cancel a text selection press the Escape key To cut highlighted text when typing press the Shift key and the Backspace Delete key To copy highlighted
216. s the Menu key 8 Click Save Note If you click the Select All menu item all email messages including email messages that appear in the sent items folder in the email application on your computer appear on your device Stop forwarding email messages to your device Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 In a message list press the Menu key Click Options Click Email Settings Change the Send Email to Handheld field to No Press the Menu key 6 Click Save To forward email messages to your device again change the Send Email to Handheld field to Yes UL ges 202 ds Block incoming messages If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server you might not be able to block PIN messages from contacts in your organization For more information contact your administrator 1 In the device options click Security Options 2 Click Firewall 3 Select the check box beside one or more message types 4 Pressthe Menu key 5 Click Save Note Even though you do not receive blocked messages on your device blocked messages might contribute to data usage in your wireless service plan You can stop email messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or using
217. s the Menu key Click Options Click Call Waiting Change the Call Waiting Enabled field to Yes Press the Menu key 6 Click Save To turn off call waiting change the Call Waiting Enabled field to No UT de ped Call forwarding About call forwarding Depending on your wireless service provider one or more call forwarding phone numbers might already be available on your SIM card You might not be able to change or delete these phone numbers or add new ones If you have more than one phone number associated with your BlackBerry device you can only change call forwarding options for the active phone number For more information contact your wireless service provider Prerequisites Call forwarding Verify that your wireless service plan includes this service Verify that your wireless service provider has set up your SIM card for this service Forward calls Verify that you have one or more call forwarding numbers In the phone press the Menu key Click Options Click Call Forwarding Press the Menu key Click a call forwarding number Qucm de NS Press the Menu key 7 Click Save To stop forwarding calls change the Forward All Calls field to Do Not Forward In the phone press the Menu key Click Options Click Call Forwarding Press the Menu key Click New Number Type a phone number Press the Enter key Press the Menu key Click Close CON O U A amp t Mo You can only change call forwardin
218. saved as a tif file 1 Ina multi page tif file attachment press the Menu key 2 Click Table of Contents To move to a specific page click a page Switch pages in a multi page tif file attachment 1 Ina multi page tif file attachment press the Menu key 2 Click Next Page or Prev Page Enhance a section of a picture In an attachment press the Menu key Click Zoom Roll the trackball up to zoom in to the attachment Press the Menu key nk WN Click Enhance Presentation attachments Switch presentation views 1 In a presentation press the Menu key 2 Perform one of the following actions Toview text only click View Text Toview text and slides click View Both Toview the presentation in its original format click View Slides Switch slides 1 In a presentation press the Menu key 120 2 Click Next Slide or Prev Slide Rotate a slide 1 When viewing a presentation in slide view click a slide 2 Click Rotate Zoom in to or out from a slide 1 When viewing a presentation in slide view click a slide 2 Click Zoom 3 Roll the trackball up or down To zoom back to the original slide size press the Menu key Click Zoom 1 1 Save a slide When viewing a presentation in slide view click a slide Click Save Image Type a name for the file Click Save BURMA vCard contact attachments About vCard contact attachments vCard contact attachments vcf files contain informat
219. sconnect your device from your computer Receive a media file using Bluetooth technology Verify that Bluetooth technology is turned on and that your BlackBerry device is paired with a Bluetooth enabled device In the media application click a media type Press the Menu key Click Receive Using Bluetooth Click Yes BUNKMA 149 5 Click Save If you forward a media file using Bluetooth technology verify that Bluetooth technology is turned on and that your BlackBerry device is paired with a Bluetooth enabled device You can only forward media files that you added In the media application click a media type If necessary click a category Highlight a media file Press the Menu key np WN Click one of the following menu items Send As Email Send As MMS Send Using Bluetooth You can only delete songs ring tones videos or voice notes that you added In the media application click a media type If necessary click a category Highlight a song ring tone video or voice note BWN Press the Menu key 5 Click Delete Note If you delete a ring tone that you use in a notification profile the notification profile uses the default ring tone file You can only rename songs ring tones videos or voice notes that you added In the media application press the Menu key Click Explore Navigate to a folder that contains songs ring tones videos or voice notes Highlight a song ring tone video
220. ss the Menu key Click Save PWN About organizing applications Depending on your theme application icons can appear on the Home screen or in an application list If your theme uses an application list the first few applications in the application list might also appear on the Home screen Add an application folder In the application list press the Menu key Click Add Folder Type a name for the folder To change the folder icon in the Icon field click the trackball Roll the trackball to highlight a folder icon Click a folder icon Click Add nf wWnN Move an application icon In the application list highlight an application icon Press the Menu key Click Move Perform one of the following actions To move the application icon roll the trackball to the new location Click the trackball BWN To move the application icon into an application folder click an application folder 226 To move the application icon out of an application folder click the Up folder Hide an application icon Depending on your theme you might not be able to hide some application icons 1 In the application list highlight an application icon 2 Pressthe Menu key 3 Click Hide To view a hidden application press the Menu key Click Show All Delete an application folder 1 In the application list highlight an application folder 2 Pressthe Menu key 3 Click Delete Keyboard options Turn on key tones
221. ssage from a message list press the comma key Toview received messages press the Alt key and 3 Toview call logs press the Alt key and the period key Toview voice mail messages press the Alt key and 7 To view SMS text messages press the Alt key and the question mark key Toview all your messages press the Escape key Move around a message list To move up a screen press the Shift key and the Space key To move down a screen press the Space key To move to the top of a message list press 1 To move to the bottom of a message list press 7 To move up a message press 2 To move down a message press 8 To move to the next date press 6 To move to the previous date press 4 Message troubleshooting cannot send me sages Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area your device should send messages when you return to a wireless coverage area fthe menu item for sending a message does not appear verify that you have added an email address a PIN or a phone number for your contact e Ifyou created an email address or added an existing email address to your device using the email setup screen in the setup wizard verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the messa
222. sword information Click the trackball Click Save np WN Generate a random password In the password keeper press the Menu key Click New Press the Menu key Click Random Password Type the password information Click the trackball Click Save SO Ur GA B oS Set criteria for randomly generated passwords 1 In the password keeper press the Menu key 2 Click Options 254 3 Set the random password fields 4 Press the Menu key 5 Click Save View a password in the password keeper In the password keeper click a password Change a password in the password keeper In the password keeper highlight a password Press the Menu key Click Edit Change the password information Click the trackball Click Save QA RWN a Hide passwords in the password keeper In the password keeper press the Menu key Click Options Set the Show Password field to No Press the Menu key 5 Click Save To show passwords in the password keeper again set the Show Password field to Yes PWN Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords In an application press the Menu key Click Options If necessary click General Options Change the Confirm Delete field to No Press the Menu key Click Save 9 use NS Delete a password from the password keeper 1
223. t server list to accelerate the authentication process when you are authenticating with a content server 1 In the device options click Security Options Click TLS Press the Menu key Click Add Host Perform one of the following actions e Ifthe TLS Default field is set to Proxy in the Host Name field type the web address for the content server UT de ded fthe TLS Default field is set to Handheld in the Host Name field type the web address for the content server Set the Certificate field to the client certificate that you want to use to authenticate with the content server Click OK Press the Menu key Click Save Browser push Browser push is designed to push information from a web application to your BlackBerry device as the information becomes available For example you can use browser push to receive updates for weather reports stock quotes or breaking news When your device receives an update a new browser push message might appear in a message list or an icon on the Home screen or in the application list might change to indicate that new information is available The web application might also push updated information to your browser cache without notifying you If information is pushed to your browser cache the information is available on your device even when your device is not connected to the wireless network Your device supports different types of browser push messages Service loading messages and service indicati
224. t the preferred wireless network list Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling You can use the preferred wireless network list to control the order in which your BlackBerry device uses these other wireless networks Your device tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list When you travel your device scans for the wireless networks on this list first If no wireless network on the list is available your device is designed to connect to another available wireless network automatically Note Extra fees usually apply when you roam For more information about roaming fees contact your wireless service provider Add a wireless network to the preferred wireless network list Verify that your wireless service plan includes this service 1 In the device options click Mobile Network 2 Pressthe Menu key 3 Click My Preferred Network List 4 Press the Menu key 7 8 Click Add Network 6 Perform one of the following actions e To scan for a wireless network to add click Select From Available Networks Click a wireless network Click Select Network Toscan fora wireless network that is already known to your BlackBerry device click Select From Known Networks Click a wireless network Click Select Network Toadd a wireless
225. t you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation Wn Mark a message as opened or unopened In a message list perform one of the following actions Highlight a message Press the Menu key Click Mark Opened or Mark Unopened Highlight a date field Press the Menu key Click Mark Prior Opened Click Mark Opened Create a link for a PIN You can create a link for a PIN in messages calendar entries tasks or memos If you click the link you can send a PIN message When typing text type pin and the PIN Search for text in a message attachment or web page To search for text in a presentation attachment verify that you are viewing the presentation in text view or in text and slide view 1 In a message attachment or web page press the Menu key 2 Click Find 3 Typethe text 4 Pressthe Enter key To search for the next instance of the text press the Menu key Click Find Next Email message folders File an email message Verify that wireless email reconciliation is turned on In a message list highlight an email message Press the Menu key Click File Highlight a message folder nf wWN Press the Menu key Add change or delete an email message folder You can add change or delete email message folders in the email application on your computer If wireless email reconciliation is turned on your BlackBerry device receives
226. the Enter key To search for the next instance of the text press the Menu key Click Find Next View messages in a specific folder You can view email messages and MMS messages in a specific folder 1 In a message list press the Menu key 2 Click View Folder 3 Click a folder 94 MMS message attachments Attach a media file to an MMS message 1 When composing an MMS message press the Menu key 2 Click one of the following menu items Attach Picture Attach Audio Attach Video Attach Voice Note 3 Click a media file Attach an appointment to an MMS message You can only send nonrecurring appointments in MMS messages If you attach a meeting the list of meeting participants is not included in the attachment 1 When composing an MMS message press the Menu key Click Attach Appointment Highlight an appointment Press the Menu key GY ghe coo Click Continue Save a media file from an MMS message 1 In an MMS message press the Menu key 2 Click one of the following menu items Save Image Save Audio Save Ringtone Save Video Save Voice Note Add an appointment to your calendar from an MMS message In an MMS message highlight an iCalendar attachment Press the Menu key Click View Appointment PWN Press the Menu key 95 5 Click Add To Calendar Add a contact to your address book from an MMS message In an MMS message highlight a vCard attachment Press the Men
227. the Menu key Click Ignore All Toadd the word to the custom dictionary press the Menu key Click Add To Dictionary e To stop checking spelling press the Menu key Click Cancel Spell Check 1 When composing a message click the trackball 2 Click Save Draft 1 When composing an MMS message press the Menu key 2 Click one of the following menu items Attach Picture Attach Audio Attach Video 3 Click a media file 4 To add another media file repeat steps 1 to 3 5 To customize the slide show perform any of the following actions Toadd textto a slide highlight the empty field below the attachment Type text e To change how long a slide appears change the Slide Duration field To move an item on a slide click the item Click Move Field Roll the trackball to the new location Click the trackball You can set the importance level for an email message PIN message or MMS message 1 When composing a message press the Menu key Click Options Set the Importance field Press the Menu key Click Save WE o OS 1 In a sent message press the Menu key 2 Perform one of the following actions Tochange the message click Edit Change the message Click the trackball Click Send Tochange the recipients click Edit Highlight a contact Press the Menu key Click Change Address Click a new contact Click the trackball Click Send Toresend the message without changing it click Resend 1 In a message pr
228. the following actions e To zoom in roll the trackball up To zoom out roll the trackball down View the number of remaining pictures In the camera the approximate number of pictures that you can save appears in the lower left corner of the screen Record a video Verify that you have inserted a media card into your BlackBerry device 1 In the video camera click the trackball 2 Perform one of the following actions To pause recording click the trackball To resume recording click the resume icon To stop recording and save the video click the stop icon To play the video click the play icon To delete the video click the trash can icon To forward the video click the envelope icon To rename the video click the folder icon View the amount of memory available for recording videos In the video camera the approximate amount of memory available for recording videos appears in the lower left corner of the screen 47 Camera and video camera options Change the location for storing pictures or videos 1 In the camera or video camera press the Menu key 2 Click Options 3 Perform one of the following actions Inthe camera change the Store Pictures and Folder fields e In the video camera change the Folder field 4 Press the Menu key 5 Click Save Change the default flash mode 1 In the camera press the Menu key 2 Click Options 3 Change the Default Flash Setting field 4 Press the
229. the picture might be blurry If the camera is using a slower shutter speed an exclamation point indicator appears at the bottom of the screen Email messages Email message basics If your BlackBerry device is associated with more than one email address you might be able to open messages from the message list for a specific email address In a message list click a message If you open an MMS message and the content does not appear press the Menu key Click Retrieve ema il m n a an emal 1 In a message list press the key Click Compose Email N 3 Inthe To field perform one of the following actions e Type an email address e Type a contact name Type part of a contact name Click a contact 4 Type a message 5 Pressthe key 6 Click Send alling You can check spelling in messages calendar entries tasks or memos that you create 1 In a message calendar entry task or memo press the Menu key 2 Click Check Spelling 3 Perform any of the following actions Toaccept the suggested spelling click the highlighted word Toignore the suggested spelling press the Escape key e To ignore all instances of the suggested spelling press the Menu key Click Ignore All Toadd the word to the custom dictionary press the Menu key Click Add To Dictionary To stop checking spelling press the Menu key Click Cancel Spell Check 1 When composing a message click the trackball 2 Click Sav
230. ther your device remains connected to the Wi Fi network when you move between wireless access points VPN If necessary set a VPN profile to use with the Wi Fi profile Wi Fi profile security options Security Type Set the security type that the Wi Fi network supports 242 Select WEP key Set the type of WEP key for the Wi Fi network WEP key Type the WEP key for the Wi Fi network in hexadecimal format Pre Shared Key Type the WPA Personal pass phrase for the Wi Fi network User name If necessary type the user name that you use to connect to the Wi Fi network User password If necessary type the user password that you use to connect to the Wi Fi network CA certificate Set the root certificate that your BlackBerry device should use to verify that it is connecting to the correct Wi Fi network Client certificate Set the authentication certificate that your device should use to connect to the Wi Fi network Inner link security If necessary set the security protocol that the Wi Fi network supports for its inner authentication method Use hard token Set whether you use a hardware token to connect to the Wi Fi network Token serial number If you use a software token to connect to the Wi Fi network set the token serial number Server subject for certificate validation If necessary type the server subject name your device should use to verify that it is connecting to the correct Wi Fi network Server
231. tion Select the Support JavaScript check box Press the Menu key Click Save Options aun RWN Change the default browser view In the browser press the Menu key Click Options Click General Properties Change the Default View field Press the Menu key Click Save Options Qr Ur du O9 Ur cer Change the number of times animated graphics repeat Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 In the browser press the Menu key Click Options Click General Properties Change the Repeat Animations field Press the Menu key Click Save Options Aun FwWN Set the web content type that the browser accepts In the browser press the Menu key Click Options Click Browser Configuration Set the Content Mode field Press the Menu key OF fw N Click Save Options Set the home page Depending on your wireless service provider you might not be able to set the home page 1 In the browser press the Menu key Click Options Click Browser Configuration In the Home Page Address field type a web address Press the Menu key Click Save Options ous UwN Set the default browser configuration In the device options click Advanced Options Click Browser Set the Default browser configuration field Press the Menu key Click Save unk Wn By de
232. tions Add an application 1 Ona web page highlight a link for an application 2 Pressthe Menu key 3 4 Click OK Click Download View properties for an application 1 2 3 In the device options click Advanced Options Click Applications Click an application Delete a third party application ne w oN ol In the device options click Advanced Options Click Applications Highlight a third party application Press the Menu key Click Delete Receive a device password prompt before you add an application Verify that you have set a BlackBerry device password Ur qe WN In the device options click Security Options Click General Settings Change the Prompt on application install field to Yes Press the Menu key Click Save View the size of an application database 1 2 3 In the device options click Status Press the Menu key Click Database Sizes 147 Application troubleshooting cannot add applications Try performing the following actions Verify that your BlackBerry device is connected to the wireless network Verify that your device has enough memory to add the application 148 Media Media file management About transferring media files You can connect your BlackBerry device to your computer to transfer files between your device and your computer or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled
233. tions If necessary click General Options Change the Confirm Delete field to No Press the Menu key Click Save OY ET se Od ND n Set how long your device stores messages In a message list press the Menu key Click Options Click General Options Set the Keep Messages field BPWN 73 5 Press the Menu key 6 Click Save To restore messages set the Keep Messages field to a longer period of time Messages that you received on your BlackBerry device within the set period of time appear in a message list uk WN 6 In a message list press the Menu key Click Options Click General Options Set the Display Message Count field to None Press the Menu key Click Save To view the number of unopened messages again set the Display Message Count field to Unread To view the new message indicator set the Display New Message Indicator field to Yes If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server you might not be able to block PIN messages from contacts in your organization For more information contact your administrator BPWN 5 In the device options click Security Options Click Firewall Select the check box beside one or more message types Press the Menu key Click Save Note Even though you do not receive blocked messages on your device blocked messages might contribute to data usage in your wireless service plan You can s
234. to Language Multitap Touse the SureType input method set the Input Language field to Language 3 Pressthe Menu key 4 Click Save Switch typing input methods when typing 1 2 Press the Menu key Click Enable Multitap or Enable SureType About typing input languages You can set a typing input language to use when you type The typing input language can be different from the display language When you set a typing input language AutoText and other typing options change to the selected language For example you might use your BlackBerry device in French but type messages in English When you set the typing input language you also set whether your device uses the multi tap or the SureType input method If the typing input language is different from the display language a rectangle with the abbreviated form of the current typing input language appears in the list that appears when typing Change the typing input language Verify that your BlackBerry9 Device Software supports multiple languages For more information contact your wireless service provider or administrator 1 In the device options click Language 2 Change the Input Language field 3 4 Click Save Press the Menu key Change the input options for SureType technology unk WN In the device options click Language Click Input Options Change the input options Press the Menu key Click Save Spelling checker
235. top email messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or using email message filters np WN In the device options click Security Options Click Firewall Highlight a message type Press the Menu key Click Reset Count or Reset All Counts 1 In the phone press the Menu key Click Options 3 Click Call Logging 4 Select a call log type option To hide call logs in a message list select the None option Message shortcuts In a message Toreply to a message press the exclamation point key Toreply to all press the question mark key To forward a message press the period key To move to the last cursor position after you close and reopen a received message press 5 In a message list Toopen a highlighted message press the Enter key To compose a message from a message list press the comma key Toview received messages press the Alt key and 3 Toview call logs press the Alt key and the period key Toview voice mail messages press the Alt key and 7 Toview SMS text messages press the Alt key and the question mark key Toview all your messages press the Escape key Move around a message list To move up a screen press the Shift key and the Space key To move down a screen press the Space key To move to the top of a message list press 1 To move to the bottom of a message list press 7
236. tware on your device In the device options click About To return to the device options press the Escape key twice cannot run or submit a diagnostic report Try performing the following actions Try running the diagnostic report again In the diagnostic report press the Menu key Click Repeat All Steps e f you cannot submit a diagnostic report to an email address try submitting the report to a PIN Likewise if you cannot submit a diagnostic report to a PIN try submitting the report to an email address Wi Fi diagnostic reports About Wi Fi diagnostic reports Wi Fi diagnostic reports provide Wi Fi configuration and connection information for your BlackBerry device If you cannot connect to a Wi Fi network or access services such as email messaging your wireless service provider or administrator might ask you to submit a Wi Fi diagnostic report Your wireless service provider or administrator can use the report to help you troubleshoot the problem Submit a Wi Fi diagnostic report In the device options click Wi Fi Connections Press the Menu key Click Wi Fi Diagnostics Press the Menu key Click Email Report or PIN Report np WN Include advanced data in Wi Fi diagnostic reports In the device options click Wi Fi Connections Press the Menu key Click Wi Fi Diagnostics Press the Menu key Click Options Change the Display Mode field to Advanced Press the Menu key Click Save 9o SOY UU Ue CUN N
237. tween your BlackBerry device and a Bluetooth enabled device such as a handsfree car kit or wireless stereo headset After you pair your BlackBerry device with a Bluetooth enabled device you can connect to that Bluetooth enabled device when the device is within range of your BlackBerry device a typical range is approximately 10 meters When you turn on Bluetooth technology or when you connect your BlackBerry device to another Bluetooth enabled device Bluetooth icons appear in the device status section of the screen For more information about Bluetooth icons see the printed documentation that came with your BlackBerry device Turn on Bluetooth technology 1 In the device options click Bluetooth 2 Press the key 3 Click Enable Bluetooth To turn off Bluetooth technology press the key Click Disable Bluetooth Pair with a Bluetooth enabled device Some Bluetooth enabled devices have a passkey that you must type before you can pair with them 1 In the Bluetooth setup application click Search for devices from here or Allow another device to find me Click OK If necessary click a Bluetooth enabled device If necessary type the passkey for the Bluetooth enabled device on your BlackBerry device Wr Fe eh If necessary type the passkey for the Bluetooth enabled device on the Bluetooth enabled device Connect to a Bluetooth enabled device Verify that Bluetooth technology is turned on and that your BlackBerry device is paired
238. twork Server SAN for certificate validation If necessary type the server subject alternative name your device should use to verify that it is connecting to the correct Wi Fi network IMSI If your SIM card has more than one IMSI set the IMSI that you use to connect to the Wi Fi network In the device options click Wi Fi Connections Highlight a Wi Fi9 profile Press the Menu key Click Move Roll the trackball to the new location Click the trackball Qu UU de p dE mm By default your BlackBerry device switches to an appropriate Wi Fi network automatically when you move between Wi Fi coverage areas 1 2 3 4 5 In the device options click Wi Fi Connections Set the Wi Fi Selection Mode field to Manual Click a Wi Fi profile Press the Menu key Click Save To connect to the first available Wi Fi network in your Wi Fi profile list automatically set the Wi Fi Selection Mode field to Automatic Wn 4 In the device options click Wi Fi Connections Highlight a Wi Fi9 profile Press the Menu key Click Disable To allow your BlackBerry device to connect to the Wi Fi network again press the Menu key Click Enable PWN In the device options click Wi Fi Connections Highlight a Wi Fi profile Press the Menu key Click Delete Depending on the Wi Fi network that you want to connect to you might need to install the root certificate for the certificate authority server that created t
239. ty Information RIM does not control and is not responsible for any Third Party Information including without limitation the content accuracy copyright compliance compatibility performance trustworthiness legality decency links or any other aspect of Third Party Information The inclusion of Third Party Information in this document does not imply endorsement by RIM of the Third Party Information or the third party in any way Installation and use of Third Party Information with RIM s products and services may require one or more patent trademark or copyright licenses in order to avoid infringement of the intellectual property rights of others Any dealings with Third Party Information including without limitation compliance with applicable licenses and terms and conditions are solely between you and the third party You are solely responsible for determining whether such third party licenses are required and are responsible for acquiring any such licenses relating to Third Party Information To the extent that such intellectual property licenses may be required RIM expressly recommends that you do not install or use Third Party Information until all such applicable licenses have been acquired by you or on your behalf Your use of Third Party Information shall be governed by and subject to you agreeing to the terms of the Third Party Information licenses Any Third Party Information that is provided with RIM s products and services is provide
240. u key Click Move Here 9o SO OY uec DIS SI s Download a Home screen background Verify that your wireless service provider supports this feature 1 In the media application click Pictures 2 Click My Pictures 3 Pressthe Menu key 1 4 Click Download Images Use a picture as the Home screen background BWN 5 In the media application click Pictures Click My Pictures Highlight a picture Press the key Click Set As Home Screen Image To clear the picture from the Home screen press the key Click Reset Home Screen Image View pictures as a slide show BURMA 5 In the media application click Pictures Click My Pictures Highlight a picture Press the Menu key Click View Slide Show To close the slide show press the Escape key Change the number of seconds between slides in a slide show TN OY Un d dU dM oS In the media application click Pictures Click My Pictures Press the Menu key Click Options Change the Slide Show Interval field Press the Menu key Click Save View pictures in a list PWN In the media application click Pictures Click My Pictures Press the Menu key Click View List Zoom in to or out from a picture 1 158 In a picture press the Menu key 2 Click Zoom 3 Roll the trackball up or down To zoom back to the original picture size press the Menu key Click View Actual Size Verify that you have zoomed in to the picture In
241. u key Click View Attachment Press the Menu key Click Add Contact nk wWN Message options Request delivery or read notification for an MMS message 1 When composing an MMS message press the Menu key 2 Click Options 3 Perform any of the following actions Toreceive notification when the message is delivered to the recipient set the Confirm Delivery field to Yes Toreceive notification when the recipient opens the message set the Confirm Read field to Yes 4 Pressthe Menu key 5 Click Save Request delivery notification or read notification for all MMS messages 1 In the device options click MMS 2 In the Notifications section perform any of the following actions Toreceive notification when MMS messages are delivered to the recipient change the Confirm Delivery field to Yes e To receive notification when recipients open MMS messages change the Confirm Read field to Yes 3 Press the Menu key 4 Click Save View an address instead of a display name 1 In a message click a contact 2 Click Show Address To view the display name again click a contact Click Show Name 96 View the size of an MMS message before sending it 1 In an MMS message press the Menu key 2 Click Options The Estimated Size field displays the size of the MMS message Stop receiving MMS messages when roaming BURMA In the device options click MMS Set the Multimedia Reception and Automatic Retrieval fi
242. u key Click Filter Press the Menu key Click New Type a name for the category Press the Enter key twice 9metmN Ss Categorize a contact task or memo When creating or changing a contact task or memo press the Menu key Click Categories Select the check box beside a category Press the Menu key Click Save nf WN 173 Sort contacts tasks or memos by category 1 In the address book task list or memo list press the Menu key 2 Click Filter 3 Select the check box next to a category Delete a contact task or memo from a category When changing a contact task or memo press the Menu key Click Categories Highlight a category Press the Menu key Clear the check box beside the category Press the Menu key Click Save NOU WN Delete a category In the address book task list or memo list press the Menu key Click Filter Highlight a category BWN Press the Menu key 5 Click Delete Note When you delete a category contacts tasks or memos in the category are not deleted Address lookup Search for contacts in your organization s address book Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 In the address book press the Menu key 2 Click Lookup 3 Type part or all of a contact name 4 Click the trackball Manag
243. ull Power Off If you want the device to turn on again at the specified time or for alarm or calendar reminders click Turn Off Set your device to turn on and turn off automatically In the device options click Auto On Off Set the Weekday field to Enabled Specify the times when the BlackBerry device should turn on and off on weekdays Set the Weekend field to Enabled Specify the times when the device should turn on and off on weekends Press the Menu key Click Save Nouns WN Check the battery power level In the device options click Status Check the battery power level using a voice command 1 In the voice dialing application wait for the sound 2 Say Check battery Reset the device Remove and reinsert the battery Extend battery life Try performing the following actions Set the BlackBerry device to turn on and turn off automatically 247 Turn off the connection to a wireless network when you are not in a wireless coverage area Delete the original message when you send a reply Lower the brightness of the backlighting Turn off the flash in the camera Send a message to multiple contacts using Add To Add Cc or Add Bcc Charge your device regularly SIM card About the SIM card phone book If your wireless service provider has set up your SIM card with a SIM card phone book you can use the SIM card phone book to access contacts that you have added to your SIM card The SIM card phone bo
244. ur wireless service plan includes this service Verify that fixed dialing is turned off am not receiving SMS text messages Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area Verify that your wireless service plan includes this service cannot turn on cell broadcasting Your SIM card might not support the display languages that you have selected for cell broadcast messages Clear the check box beside all languages that your SIM card does not support cannot attach a file to an MMS message Try performing the following actions e Verify that the file is a vcf vCard file an ics iCalendar file or a media file for example a jpg gif or midi file Verify that the file size does not exceed 300 KB Verify that the file is not copyright protected e If MMS templates are available for your BlackBerry device use a blank template to compose your MMS message Typing troubleshooting cannot type a password Verify that you are using the multi tap input method 280 SureType technology does not recognize a word Use the list that appears when you type to help you build words that SureType technology does not recognize Press the letter key for the first letter in the word once Highlight a letter in the list Press the letter key for the
245. ut using the headset see the documentation that came with your headset Playlists uU A amp wNMc2 In the media application click Music Highlight a song or video Press the Menu key Click Add to Playlist Perform one of the following actions Click New Playlist Type a name for the playlist Click the trackball Click a playlist Delete a song or video from a playlist In the media application click Music Click Playlists Click a playlist Highlight a song or video Press the Menu key Click Delete Qv Ur ee NS Change the order of songs or videos in a playlist In the media application click Music Click Playlists Click a playlist Highlight a song or video Press the Menu key Click Move Roll the trackball to the new location Click the trackball 99 5v Oe cer CODI INI a View a playlist 1 In the media application click Music 2 Click Playlists 3 Click a playlist To play a song or video highlight the song or video Press the Enter key Delete a playlist In the media application click Music Click Playlists Highlight a playlist Press the Menu key Click Delete nk wn Rename a playlist 1 In the media application click Music 2 Click Playlists Highlight a playlist Press the Menu key Click Rename Type a name for the playlist Click Save NMOS w Pictures View a picture 1 In the media application click Pictures 2 Click a category 3 C
246. ve Change a contact in your fixed dialing list fO 00 SL OY Ur X amp Ww NM In the phone press the Menu key Click Options Click FDN Phone List Highlight a contact Press the Menu key Click Edit Change the contact information Press the Menu key Click Save Delete a contact from your fixed dialing list QroUr de Sn qun cs In the phone press the Menu key Click Options Click FDN Phone List Highlight a contact Press the Menu key Click Delete Smart dialing About smart dialing You can change smart dialing options to specify a default country code and area code for phone numbers If you specify a default country code and area code when you make calls you only need to dial a country code and area code when the codes differs from the codes that you specified in the smart dialing options In the smart dialing options you can also specify the main phone number for an organization that you call frequently If you specify a phone number for an organization you can call a contact at the organization quickly by dialing the contact s extension only Likewise when you add a contact from the organization to your address book you only need to type the contact s extension Set the default country code and area code 1 2 3 In the phone press the Menu key Click Options Click Smart Dialing 35 Set the Country Code and Area Code fields Inthe National Number Length field set the default l
247. ve Add a title Click the trackball Click Save e To search the message list without saving your search criteria click Search Tosearch the message list using the criteria from your last search click Last Click the trackball Click Search nk wWNnN To stop a search press the Escape key Search criteria Name Specify one or more contacts or email addresses that the search should search for in messages You can also specify part of a name to widen the search In Change the type of address field that the search should search for the name or email address in Service If your BlackBerry device is associated with more than one email address change the email account that the search should search for messages in Folder Change the folder that the search should search for messages in Show Change the status of messages that the search should search for Type Change the type of messages that the search should search for View a list of saved searches In a message list press the Menu key Click Search Press the Menu key Click Recall BWN Change a saved search In the list of saved searches highlight a search Press the Menu key Click Edit Search Edit the search criteria Press the Menu key Click Save Aun WN Delete a saved search 1 In the list of saved searches highlight a search 2 Press the Menu key 3 Click Delete Search Search for messages by contact or subject 1 In
248. vice status section of the screen to indicate that your device is deleting a copy of the private key from the temporary device memory A lock indicator appears when the device has deleted the key Verify that you have set a BlackBerry device password In the device options click Security Options Click General Settings Change the Content Protection field to Enabled Press the Menu key Click Save nk WN Verify that content protection is turned on You can set the strength of the encryption that your BlackBerry device uses to protect data that you receive when your device is locked In the device options click Security Options Click General Settings Set the Strength field Press the Menu key Click Save nk wWn If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server or BlackBerry Desktop Redirector your device is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector and your device You should generate a new encryption key every 2 weeks Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator If your device is associated with an email account that uses a BlackBerry Enterprise Server that does not support this feature you can generate an encryptio
249. vider supports UMA verify that your connection preference is not set to Mobile Network Only e f you use PEAP EAP TLS EAP FAST EAP TTLS or EAP SIM to connect to a Wi Fi network verify that you have installed the root certificate for the certificate authority server that created the certificate for the authentication server fyou use EAP TLS to connect to a Wi Fi network verify that you have added your authentication certificate to your BlackBerry device Verify that the certificate synchronization tool of the BlackBerry9 Desktop Manager is installed on your computer If the certificate synchronization tool is not installed on your computer re install the BlackBerry Desktop Software For more information about installing the BlackBerry Desktop Software see the printed documentation that came with your BlackBerry device 246 Power battery and memory Turn off your device Depending on your theme the location or name for Turn Power Off might differ from the location or name in this procedure For more information about application locations and names see the printed documentation that came with your device e Ifyou have not set your BlackBerry device to turn on and turn off automatically at specific times hold the Power key e Ifyou have set your device to turn on and turn off automatically at specific times on the Home screen click Turn Power Off If you want the device to stay turned off until you press the Power key click F
250. w their PIN number you can send them PIN messages PIN messages are not routed through your email account When your PIN message is delivered to the recipient in a message list a D appears with a check mark beside the PIN message Find your PIN In the device options click Status If your BlackBerry device is associated with more than one email address you might be able to open messages from the message list for a specific email address In a message list click a message If you open an MMS message and the content does not appear press the Menu key Click Retrieve Send a PIN n 1 In a message list press the Menu key 2 Click Compose PIN 3 Inthe To field perform one of the following actions Type a PIN number Click the trackball Typea contact name Click the trackball Type part of a contact name Click a contact 4 Type a message 5 Click the trackball 6 Click Send k spelling You can check spelling in messages calendar entries tasks or memos that you create 1 In a message calendar entry task or memo press the Menu key 2 Click Check Spelling 5 3 Perform any of the following actions To accept the suggested spelling click the highlighted word e To ignore the suggested spelling press the Escape key e To ignore all instances of the suggested spelling press the Menu key Click Ignore All Toadd the word to the custom dictionary press the Menu key Click Add To Dictionary
251. wer level drops below 20 percent the flash dims to conserve battery power In cold temperatures when the battery power level drops below 20 percent the flash might turn off 277 In low lighting conditions the camera might compensate for the lack of exposure by using a slower shutter speed If you move the camera before the shutter clicks the picture might be blurry If the camera is using a slower shutter speed an exclamation point indicator appears at the bottom of the screen Message troubleshooting Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area your device should send messages when you return to a wireless coverage area fthe menu item for sending a message does not appear verify that you have added an email address a PIN or a phone number for your contact e Ifyou created an email address or added an existing email address to your device using the email setup screen in the setup wizard verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive in the setup wizard open the email setup screen to send a service book to your device e Ifyou have not received a registration message from the wireless network register your device In the device options click Advanced Opt
252. with your BlackBerry device e If your keyboard is locked unlock your keyboard Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options Certain languages might not be supported My device does not recognize names or numbers in voice commands Try performing the following actions Say the first name and the last name of your contact e Use standard pronunciation rules when you say a voice command e f your BlackBerry device does not often identify matches set the matching sensitivity level to reject less e f your device often identifies incorrect matches set the matching sensitivity level to reject more e Adapt digit dialing to improve voice recognition of numbers Camera and video camera troubleshooting cannot save pictures or videos Your BlackBerry device memory or media card might not have enough available memory to store pictures or videos Try performing the following actions fyouare trying to save a picture or video to your device memory delete old data or messages from your device fyouare trying to save a picture or video on your media card delete old media files Inthe camera options verify that the Picture Quality field is not set to Superfine Superfine pictures use more memory than fine or normal pictures Increase the maximum amount of memory available for pictures The flash dims or turns off If the battery po
253. work Green Your BlackBerry device is connected to the wireless network Yellow Your connection to the wireless network is turned on but your device is not connected to the network or you are in a wireless coverage area in which you can only call emergency numbers Red Your connection to the wireless network is turned off Wi Fi network Green Your device is using UMA or is accessing BlackBerry services for example email service over a Wi Fi connection Yellow Your connection to the Wi Fi network is turned on but your device is not using UMA or does not have access to BlackBerry services over a Wi Fi connection Red Your connection to the Wi Fi network is turned off Bluetooth Green Your device is connected to another Bluetooth enabled device Yellow Bluetooth technology is turned on but your device is not connected to another Bluetooth enabled device Red Bluetooth technology is turned off Turn on wireless coverage notification In the device options click Screen Keyboard Set the LED Coverage Indicator field to On Press the Menu key 4 Click Save When your BlackBerry device is connected to the wireless network the LED light flashes green To turn off wireless coverage notification again set the LED Coverage Indicator field to Off Wn Check the wireless coverage level using a voice command 1 In the voice dialing application wait for the sound 2 Say Check coverage Abou
254. xample the current date or time press the Menu key Click Insert Macro In the Using field perform one of the following actions Tocapitalize the entry exactly as you typed it click Specified Case Tocapitalize the entry according to the context click SmartCase 7 Setthe language 8 Press the Menu key 9 Click Save Change an AutoText entry nf WN In the device options click AutoText Click an AutoText entry Change the AutoText entry Click the trackball Click Save Delete an AutoText entry BPWN In the device options click AutoText Highlight an AutoText entry Press the Menu key Click Delete Undo an AutoText change Press the Backspace Delete key twice Turn off AutoText for SMS text messages BWN In the device options click SMS Set the Disable AutoText field to Yes Press the Menu key Click Save Typing shortcuts To insert a period press the Space key twice The next letter is capitalized To capitalize a letter hold the letter key until the capitalized letter appears To type the alternate character on a key press the Alt key and the character key To type an accented or special character hold the letter key and roll the trackball to the left or right Click a selected character For example to type hold 3 and roll the trackball to the left until is highlighted Click the trackball To type a number in a number field press a number key You do not need to pres
255. y by contact name set the Phone List View field to Name e To sort phone numbers or contacts by recency of use set the Phone List View field to Most Recent Press the Menu key Click Save To sort phone numbers or contacts by call logs again set the Phone List View field to Call Log Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords OO Re NE c In an application press the Menu key Click Options If necessary click General Options Change the Confirm Delete field to No Press the Menu key Click Save Stop ending calls when you insert your device in the holster Or gi dx DU N s In the phone press the Menu key Click Options Click General Options Set the Auto End Calls field to Never Press the Menu key Click Save Answer calls automatically when you remove your device from the holster 38 1 In the phone press the Menu key 2 Click Options 3 Click General Options 4 Change the Auto Answer Calls field to Out Of Holster 5 Press the Menu key 6 Click Save Reset a call timer 1 In the phone press the Menu key 2 Click Status 3 Click Last Call or Total Calls 4 Click Clear Timer 5 Pressthe Menu key 6 Click Save Phone shortcuts Toanswer a call press the Send key To insert a plus sign when typing a phone number hold O Toad
256. y language You can add a display language using the application loader tool of the BlackBerry Desktop Manager For more information about adding applications including display languages see the BlackBerry Desktop Software Online Help Delete a display language In the setup wizard complete the instructions on the Language Removal screen About typing input languages You can set a typing input language to use when you type The typing input language can be different from the display language When you set a typing input language AutoText and other typing options change to the selected language For example you might use your BlackBerry device in French but type messages in English When you set the typing input language you also set whether your device uses the multi tap or the SureType input method If the typing input language is different from the display language a rectangle with the abbreviated form of the current typing input language appears in the list that appears when typing Change the typing input language Verify that your BlackBerry9 Device Software supports multiple languages For more information contact your wireless service provider or administrator 1 In the device options click Language 2 Change the Input Language field 3 Press the Menu key 4 Click Save 231 Switch typing input methods 1 In the device options click Language Perform one of the following actions e To use the multi tap
257. you send an invitation and the recipient accepts you might not be notified 1 In BlackBerry Messenger on the contact list screen highlight a contact 2 Pressthe Menu key 3 Click Delete Contact 1 In BlackBerry9 Messenger on the contact list screen highlight a contact 2 Pressthe Menu key 3 Click Contact Info In BlackBerry Messenger on the contact list screen highlight a contact Press the Menu key Click Rename Contact Type a name Click OK nk WN 1 In BlackBerry Messenger on the contact list screen press the Menu key 2 Click Add Group 3 Type a name for the group 4 Click OK Move a contact to a different group A contact can only be in one group at a time If you move a contact to a group the contact is moved out of the group it was in originally 1 In BlackBerry Messenger on the contact list screen highlight a contact 2 Press the Menu key 3 Click Move Contact 4 Click a group Rename a group In BlackBerry Messenger on the contact list screen highlight a group Press the Menu key Click Rename Group Type a name for the group Click OK nf WN Delete a group You must move your contacts out of a group before you can delete that group There must be at least one group in your BlackBerry Messenger contact list you cannot delete the last remaining group in your contact list 1 In BlackBerry Messenger highlight a group 2 Pressthe Menu key 3 Click Delete G
258. your notification profile The device vibrates until the caller or the wireless network ends the connection am not receiving notification for incoming calls or messages Try performing the following actions Inthe profile list verify that the Off profile is not selected e Ina notification profile exception verify that the Custom Phone Tune field is not set to Mute I cannot set some fields when creating a Calls From notification profile exception If you assign a custom ring tone to a contact in the address book a Calls From profile exception appears in the profile list Because these exceptions are for calls only you can only set the Custom Phone Tune field Display troubleshooting My device screen turns off When you do not use your BlackBerry device for a period of time the screen turns off to conserve battery power To turn on the screen click the trackball or press a key My display changed Depending on your theme display options such as your font and Home screen background might change when you switch themes 286 Language troubleshooting Some characters do not appear correctly on my device The BlackBerry Enterprise Server or BlackBerry Internet Service that is associated with your BlackBerry device might not support the characters For more information contact your wireless service provider or administrator Wireless network coverage troubleshooting cannot connect to a wireless network Try perform
259. ype a name for the song or video Click Save BWN Record a voice note 1 In the media application click Voice Notes 2 Click Record 3 Click the record icon 4 Perform any of the following actions To pause recording click the pause icon To resume recording click the record icon e To stop recording click the pause icon Click the stop icon Shuffle songs 1 In the media application click Music 2 Perform one of the following actions Toshuffle all songs click Shuffle Songs Toshuffle all the songs in a category click a category Click a song Press the Menu key Click Shuffle To stop shuffling songs press the Menu key Click Shuffle Pause a media file When playing a song video or voice note click the pause icon To resume playing the song video or voice note click the play icon Fast forward or rewind a media file 1 When playing a song video or voice note click the progress bar 2 Roll the trackball to the right or left 3 Click the trackball 152 Play the next or previous song in a category 1 When playing a song press the Menu key 2 Click Next Track or Previous Track Repeat a media file 1 In the media application click a media type 2 If necessary click a category 3 Click a song video or voice note 4 Pressthe Menu key 5 Click Repeat To stop repeating a song video or voice note press the Menu key Click Repeat Search for a media file 1 In the media ap
260. ythatyour BlackBerry device is compatible with the Bluetooth enabled device For more information see the documentation that came with the Bluetooth enabled device Allow the Bluetooth enabled device to discover your BlackBerry device In the Bluetooth setup application click Allow another device to find me Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device In the device options click Bluetooth Click a Bluetooth enabled device Click Device Properties Change the Encryption field to Disabled Press the Menu key Click Save cannot share contacts with a paired Bluetooth enabled device Try performing the following actions Verify that Bluetooth technology is turned on Verify that your BlackBerry device is paired with the Bluetooth enabled device Verify that in the Bluetooth options the Address Book Transfer field is set to Enabled Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile For more information about supported profiles see the documentation that came with the Bluetooth enabled device 207 208 Date and time Set the date and time In the device options click Date Time Set the date and time Press the Menu key Click Save BPWN Get the date and time from the wireless network automatically 1 In the device options click Date Time 2 Change t

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