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Blackberry 6720 Cell Phone User Manual

1. ccccsceeesessseseeseseseseseeeescseeeeeseeees 31 Configuring handheld OptionS cccceesssssseseeseeeeseseseeneseeees 37 Tips for using your handheld ccceesssesseeseseseeseseseseeeneeees 38 Sending and reading email and PIN messages scsseseeee 39 Sending email MessageS ccccceeesesesseeneeseees Sending PIN messages Setting message optionsS Inserting symbols s ssssssss1s155 105110550 Formatting your messages Using cut copy and paste Using the Find feature ssssssnsssssssosrsosseessoessesntesrnssneonessseosnees Adding attachments to messages sesesesseseseeseseetesesesteeseeees 56 Sending messages to several contacts at one time 0606 57 Sending to one time TeCIPICNtS ccs se eeseseetesesesteteneeees 58 Sending messages using links cece eee eseseeteeeeeeneneeees 59 Customizing the auto Sigmature ccceescseseeseeeeseseseseeneneeees 60 Receiving delivery Confirmation ccccsscseseeeseseeeeseseesees 61 Reading email or PIN messageS ccscsecssseseseseseeessesesssneneeees 62 Receiving long email MeSSageS c cceesesssseeseeeeseseseeteteneeees 65 Managing attachments c cccseseesssesseseesesesesesessesesesesseneseeees 66 Tips for sending and reading email and PIN messages 69 Sending and reading SMS messages Sending an SMS MESSage scscsesessesesssssesessesesessseseeeseseeeneeees Set
2. Alarm Browser Calendar Messages Phone In Holster Tone Vibrate Vibrate Vibrate Vibrate Tune BlackBerry BlackBerry BlackBerry BlackBerry 3 Ring 6 1 4 2 Volume Low Mute Mute Mute Mute Number of 3 3 3 3 3 Beeps Repeat None None None None None Notification Quiet profile The following table outlines the default Out of Holster notification settings for each field of the Quiet profile Alarm Browser Calendar Messages Phone Out of None None None None None Holster Tune BlackBerry BlackBerry BlackBerry BlackBerry 3 Ring 6 1 4 2 Volume Mute Mute Mute Mute Mute Number of 1 1 1 1 1 Beeps Repeat None None None None None Notification 218 BlackBerry Wireless Handheld Customizing your handheld s options The following table outlines the default In Holster notification settings for each field of the Quiet profile Alarm Browser Calendar Messages Phone In Holster None None None None None Tune BlackBerry BlackBerry BlackBerry BlackBerry 3 Ring 6 1 4 2 Volume Mute Mute Mute Mute Mute Number of 1 1 1 1 1 Beeps Repeat None None None None None Notification Default profile The following table outlines the default Out of Holster notification settings for each field of the Default profile Alarm Browser Calendar Messages Phone Out of Tone None None None Tone Holster Tune BlackBerry BlackBerry BlackBerry BlackBerry 3 Rin
3. Transaction error timeout If this message appears a temporary problem with the connection to your BlackBerry Enterprise Server prevented your message from being sent Contact your system administrator for more information Transaction error unknown command If this message appears there is an error with the handheld radio Try registering with the wireless network Try registering with the wireless network Verify that you are in an area of sufficient wireless coverage for sending and receiving messages You are in an area of sufficient wireless coverage if GPRS and one or more bars appear with the wireless coverage indicator in the handheld status section of the screen Refer to your Getting Started Guide for more information on registering your handheld If this message continues to appear contact your system administrator Transaction error unknown service bad UID If this message appears your handheld has not received the correct service book to send and receive messages Connect your handheld to the desktop software and then send your message Unable to If this message appears the handheld could not send the compress encrypt message because it could not be properly encrypted Generate a message new encryption key Refer to the Redirector Settings Online Help for more information on generating encryption keys Handheld User Guide 259 Troubleshooting Transmission error Description
4. 4 Inthe With field type the replacement text For this example type the text Join me for lunch at Joe s at noon 5 Inthe Using field press SPACE to select either SmartCase or Specified Case Note If you select SmartCase the capitalization of the AutoText entry changes A depending on the context of the sentence in which it is used For example if the word appears at the beginning of a sentence it is capitalized automatically If you select Specified Case the capitalization of the AutoText entry appears exactly as you have typed it in the Replace field 6 The list of AutoText entries changes depending on the locale that you select for your handheld When you add new entries you can set whether you want them to be available in all locales or in a specific locale only In the Locale field press SPACE to select the locale in which you want your new AutoText entry to be available The default is your handheld s default locale Note The locale that you set on this screen sets the locale in which your AutoText entry A is available It does not change the locale for your handheld You can change your default locale in the Options application on the Localization screen 7 Click the trackwheel to view the menu and then click Save AutoText New Hide Menu Replace Change Option Inoon Save With Join me for lunch at Lance noon Using SmartCase Locale All Locales AutoText New screen menu Save item Handh
5. Unable to find specified service If this message appears the service to which your message is addressed is not available Insert your handheld into the cradle and connect to the desktop software to receive the correct service information Unknown error This message might appear when you generate an encryption key manually and click Update to copy the new encryption key to your handheld An error occurred as your computer and your handheld were exchanging information Verify that the email address that is specified in the Redirector Settings tool on the Advanced tab is correct Verify that your handheld is registered on the network and that is inserted correctly in the cradle Update the encryption key again Refer to the Redirector Settings Online Help for more information If you continue to receive this message contact your system administrator Unlisted message error If this message appears there was a problem sending your message Resend the message If you continue to receive this message contact your service provider or network operator for more information 260 BlackBerry Wireless Handheld Index A adding addresses from messages 112 adding addresses from phone call logs 112 about this guide 23 adding addresses 111 addresses from links 113 addresses from messages 112 addresses from phone call logs 112 addresses from Phone screen 113 appointments 191 attachments to A
6. Handheld status icons Icon Description battery power indicator charging indicator wireless coverage indicator data is being sent Handheld User Guide 35 Getting to know your handheld Description data is being received ALT mode is active SHIFT mode is active CAP lock mode is active NUM lock modeis active unread message waiting roaming indicator If the roaming indicator appears beside the network type i e GSM GPRS you are roaming into another wireless network s coverage area that is not part of your home network contact your service provider for more information a A Alarm is set Network status icons Icon Description F ail GPRS You can send and receive email PIN and SMS messages You can also place and answer phone calls and browse web pages Fall SPrs You can send and receive SMS messages place and answer phone calls and you might be able to browse web pages You cannot send or receive email or PIN messages 36 BlackBerry Wireless Handheld Getting to know your handheld Icon Description F all ash You can send and receive SMS messages You can also place and answer phone calls but you cannot send or receive email or PIN messages or browse web pages Fall Your handheld is within an area of GSM wireless coverage but is not within an area of GPRS wireless c
7. When you receive a new phone call a dialog box appears on your handheld s screen prompting you to answer or ignore the call e If you are not connected to any other phone calls and want to answer the call click Answer You are connected to the call 130 BlackBerry Wireless Handheld Using the Phone application e If you are not connected to any other phone calls and want to answer the call and put the caller on hold click Answer And Hold You are connected to the call but it is put on hold immediately To resume your call click the trackwheel to view the menu and then click Resume e If you are already connected to a phone call but have finished your conversation and want to answer the incoming call click Answer Drop Current The first phone call is disconnected and you are connected to the incoming call e If you are already connected to a phone call but have not finished your conversation and want to answer the incoming call click Answer Hold Current The current phone call is put on hold and you are connected to the incoming call While you are connected to the two calls click the trackwheel to view the menu and then click Swap to alternate between them e Ifyou are already connected to one phone call with another phone call on hold and you want to answer the incoming call click Answer Drop AIl All current phone calls are disconnected and you are connected to the incoming call e If you do not want to answ
8. 2 Select a message from a sender or recipient for whom you want to search For this example to search for all messages that relate to a particular sender select a received message and click the trackwheel to view the menu Click Search Sender 12 31 PM Hide Menu FRI MAY 31 Open lt service pr File Mon May Mark Unopened S 4 25p Kate Dem gt 2 Tue May nace 7 16p Mark Guo Delete 4 26p Amy Krul Compose Email 3 53p Scott To Compose PIN 3 38p Andrea B Place Call z 12 07p Scott To Compose SMS Fri May Search 6 37p Amy Krul EERIE Ey 6 35p Rob Barn Search Subject Messages screen menu Search Sender item Note To search for all messages that relate to a particular recipient select a sent message and click the trackwheel to view the menu Click Search Recipient The Search Results screen displays all messages that have been received from that sender To search email and PIN messages by subject You can view all email and PIN messages that relate to the Subject field of a message You can then file delete save the messages or mark them as unopened Note You cannot search by subject for phone calls or SMS messages 1 On the Home screen click the Messages icon The Messages screen appears 94 BlackBerry Wireless Handheld Managing messages and phone call logs 2 Select an email or PIN message that has a subject for which you want to search Click the trackwheel to view the m
9. e Type the first letters of the name or the initials separated by a space to find a specific contact on the To or Find screens Press and hold a letter to capitalize it you must have Key Rate enabled Press ESC to exit any menu dialog box or screen and to return to the active application On the main screen of any application press ESC to return to the Home screen e While you are connected to a phone call press ESC to end the call 38 BlackBerry Wireless Handheld f A f Sending and reading email and PIN messages This section provides information on the following topics E EN e Sending email messages e Sending PIN messages e Setting message options e Inserting symbols e Using AutoText e Automatic formatting e Using cut copy and paste e Using the Find feature e Adding attachments to messages e Sending messages to several contacts at one time e Sending to one time recipients e Sending messages using links e Customizing the auto signature e Receiving delivery confirmation e Reading email or PIN messages e Receiving long email messages e Managing attachments e Tips for sending and reading email and PIN messages Sending and reading email and PIN messages Sending email messages After you activate your handheld you can send and receive email messages To send an email message 1 On the Home screen click the Compose icon The To screen appears 2 Select a con
10. Address Book entries phone call notes memos appointments notification profiles web pages and tasks You can also copy text from one application and paste it into another For example you can copy the text from a memo and paste it into a message To cut and copy text in a message 1 On the Home screen click the Compose icon The To screen appears 2 While you are composing a message place your cursor beside the text that you want to cut or copy 3 Hold ALT and click the trackwheel to enter selection mode Roll the trackwheel to select the lines of text that you want to cut or copy A Tip To select one character at a time hold ALT or SHIFT while you roll the trackwheel 4 Click the trackwheel to view the menu and then click Cut or Copy To paste text into a message 1 On the Home screen click the Compose icon The To screen appears 2 While you are composing a message place your cursor where you want to paste the text 3 Click the trackwheel to view the menu and then click Paste Tip To replace or delete existing text hold ALT and click the trackwheel to enter A selection mode Roll the trackwheel to select the text and then start typing The text that you type replaces the characters that you have selected 54 BlackBerry Wireless Handheld Sending and reading email and PIN messages Using the Find feature Your handheld s Find feature locates specific words and numbers within sent and received messag
11. If your handheld is exposed to liquid and stops operating let it dry out completely allowing time for internal components to dry If it does not begin to work again when it is dry contact your service provider or network operator How can I reset my handheld On rare occasions the handheld might report an internal handheld error message and instruct you to press R to reset You can also reset the handheld by pressing ALT SHIFT BACKSPACE A reset hole is located on the back of the handheld If your handheld no longer responds when you press keys or use the trackwheel insert one end of a paper clip into this hole to press the reset button Your handheld restarts and should return to normal operation Handheld User Guide 235 Troubleshooting Messages What is a PIN PIN stands for personal identification number Each handheld has a unique address that is similar to a phone number PINs are up to 8 digits long and cannot be modified or altered To find the PIN for your handheld on the Home screen click Options and then click Status I sent a message and an X icon appears where the check mark usually appears What should I do When an X appears beside a message that you sent from your handheld a problem prevented the message from being sent properly You can find out specifically what went wrong by opening the message and scrolling to the top of it The Message Status field specifies the problem Refer to Message status f
12. O to view outgoing messages on the Messages or Saved Messages screens Press ALT P to view all phone call logs on the Messages or Saved Messages screens Press ALT S to view all SMS messages on the Messages or Saved Messages screens Press ALT a shortcut key on the Messages or Saved Messages screens to perform a search that you have defined Press ALT U to switch between marking a message or a missed phone call as opened or unopened Press M to open the Messages screen on the Home screen or in the Search Results or Saved Messages applications Press V to open the Saved Messages screen on the Home screen or in the Search Messages or Messages applications Press S to open the Search Messages screen on the Home screen or in the Saved Messages or Messages applications Press SPACE on the Select Folder screen when a folder marked with a plus sign is selected to expand and collapse the subfolders Press ENTER on the Select Folder screen to file a message in the selected folder Press BACKSPACE with a date field selected to delete all messages prior to and including the selected date 108 BlackBerry Wireless Handheld Chapter 5 Using the Address Book application This section provides information on the following topics e Setting Address Book options e Adding addresses e Adding pauses and waits e Changing user defined field names e Managing Address Book entries e Using the SIM Phone Book application e Tips for
13. Screen Keyboard On the Screen Keyboard screen you can change the LCD screen appearance by adjusting contrast levels and font size You can also change the key rate and tone 228 BlackBerry Wireless Handheld Customizing your handheld s options Screen Contrast Adjust the screen s contrast if you are having difficulty seeing the screen The default contrast level is 15 but you can set it anywhere between 1 and 30 If you are using your handheld in low light try the backlighting feature Press the power key to turn on your handheld s backlighting Font Family View the font name The default is System Font Size Set the size of the font to be used on the screen Choose from 8 10 or 12 By default this option is set to 10 Key Tone Set the key tone field to On if you want your handheld to emit a tone each time that you press a key By default this option is set to Off Key Rate Set the speed Slow Fast or Off at which your cursor moves whenever BACKSPACE ENTER Or SPACE are pressed and held By default this option is set to Slow Tip The Key Rate setting controls an automatic capitalization feature With Key Rate A set to either Slow or Fast you can hold a letter key to capitalize it Security On the Security screen you can set your password options for greater handheld security Password Select whether you want to enable a password on your handheld By default this option is set to Disabled Your password
14. Scroll to the end of the message and select the Meeting Request or Meeting Response 68 BlackBerry Wireless Handheld Sending and reading email and PIN messages attachment Click the trackwheel to view the menu and then click Open Attachment The details of the meeting are displayed Tips for sending and reading email and PIN messages Composing messages Press C to compose a new message on the Home screen or in the Messages or Saved Messages applications Press ALT and roll trackwheel to scroll horizontally in any application in which you can type or view text Press SPACE to insert the at sign and period characters in an Email field Press SPACE twice to insert a period when you are typing text the letter that follows the period is capitalized automatically Type the first letters of the name or the initials separated by a space to find a specific contact on the To screen Hold a letter to capitalize it you must have Key Rate enabled When you are typing text or composing a message hold a letter and roll the trackwheel to scroll through the accents symbols or marks that are associated with that character When the desired character appears release the letter When you are composing a message press br SPACE to type an opening parenthesis Press rb SPACE to type a closing parenthesis When you are composing a message press Id SPACE to type the current date Press It SPACE to type the current tim
15. To open web pages that are saved on the Messages screen 1 On the Home screen click the Messages icon The Messages screen appears 2 Select a saved web page Web pages are marked with a W Click the trackwheel to view the menu 3 Click Open Page The requested web page opens in your Browser application 4 After you view the web page click the trackwheel to view the menu and click Close You return to the Messages screen Handheld User Guide 171 Using the Browser application Closing the Browser application If you receive a message or a phone call while you are browsing web pages you can switch to a different application without closing the current web page or disconnecting the Browser application from the wireless network Click the trackwheel to view the menu and then click Hide When you open the Browser application again you return to the last web page that you were viewing If you want to stop using the Browser application click the trackwheel to view the menu and click Close The Browser is disconnected from the wireless network and you return to the Home screen or to the last application in which you were working When you open the Browser again the startup screen appears Note On the startup screen press ESC to close the Browser You are prompted to A confirm that you want to close the Browser application This prompt only appears if in the Browser Options on the General Properties screen you have selected t
16. Your handheld has an Alarm feature that you can set to tone or vibrate at a specific time You can also specify whether the Alarm should notify you every day or only on weekdays A Warning If you turn off your handheld using the power key or the Turn Power Off icon on the Home screen Alarm notifications do not turn on the handheld and you are not notified Set the Auto On Off feature if you want Alarm notification to turn on the handheld Refer to Setting the Auto On Off feature on page 221 for more information To set the Alarm 1 On the Home screen click the Alarm icon The Alarm screen appears 2 In the field that you want to set press SPACE to scroll through your options Release SPACE when you set the option to your preference 9 47 am Famil TUE JAN 29 GPRS lt service provider gt Daily Alarm Off Times 7 00 AM Snooze Active on Weekends No Alarm screen setting options 3 After you set the fields click the trackwheel to view the menu and then click Save When the Alarm notifies you the Daily Alarm dialog box appears press ENTER or click the trackwheel to close it This action does not disable the Alarm it notifies you again at the set time even if it has been silenced You must set the Alarm field to Off to disable the Alarm If you set the Snooze field the Daily Alarm dialog box appears at the set time Click the trackwheel or press ENTER to silence the notification for the set amount of time The Al
17. status section of the screen and any other notification depending on how you have configured your handheld s notification profiles To read a message 1 On the Home screen click the Messages icon The Messages screen appears Messages are listed in chronological order grouped by date 2 Select a received email or PIN message and click the trackwheel to view the menu Click Open Received email message actions After you read the email or PIN message click the trackwheel to view the menu and then click one of the following menu items Mark Unopened This action marks the current email or PIN message as unopened When you return to the Messages screen the unopened icon is displayed Refer to Marking messages as unopened on page 101 for more information 62 BlackBerry Wireless Handheld Sending and reading email and PIN messages File Message This action files the current email message in a folder that you specify If you reconcile your email messages between your handheld and your desktop email messages that are filed on your handheld are moved to the corresponding desktop folder Refer to Filing email messages on page 86 for more information Integration with You can only file messages if you have integrated your desktop software enterprise email with an enterprise email account account Save Message This action saves the open email or PIN message Messages that are saved on your handheld are copied to the Saved
18. 8 When the conference call is complete click the trackwheel to view the menu Click End Call You return to the Phone screen Note When you reach the maximum number of participants for conference calls Join A does not appear on the menu Viewing phone status The Phone Info screen shows the duration of your last call and of all calls To view phone status 1 On the Home screen click the Phone icon The Phone screen appears 2 Click the trackwheel to view the menu and then click Status The Phone Info screen appears displaying the phone number for your handheld and the Last Call timer and the Total Calls timer 3 Click the trackwheel to view the menu and then click Close You return to the Phone screen To reset call timers You can reset one or both of the Phone s timers 1 On the Home screen click the Phone icon The Phone screen appears Handheld User Guide 151 Using the Phone application 2 Click the trackwheel to view the menu and then click Status The Phone Status screen appears displaying the phone number for your handheld and the Last Call and Total Calls timers 3 Select the timer that you want to reset and click the trackwheel to view the menu Click Clear Timer The timer is reset to 0 00 Phone Info Hide Menu My Number 15195S 7 EER Fey ast Call Clear All Timers Total Calls Close Phone Info screen menu Clear Timer item Note To clear all the timers for your Phone appli
19. Address screen When you compose an email message to a contact with multiple email addresses you are prompted to select which address to use 4 To save your contact information click the trackwheel to view the menu and click Save Your new contact appears on the Find screen in alphabetical order Note If you have typed a company name in the Company field it appears on the Find A screen beside the contact s name To add addresses from received messages and phone call logs When you receive a new message or phone call from someone who is not currently in your handheld Address Book you can add the email address PIN or phone number from the open message or phone call log 1 On the Home screen click the Messages icon The Messages screen appears 2 Opena received message or phone call log from a contact who is not currently in your Address Book and scroll to the top of it For this example open a received email message Place your cursor in the From field and click the trackwheel to view the menu Click Add to Address Book The New Address screen appears with the new contact s information displayed From Eigj Hide Menu Subject m Copy Do you khc Mark Unopened complete fi Fije 15th Save Reply Forward Reply To All Delete Email Scott Tooke Show Address Previous Item Next Item Add To Addr Close Received message From field menu Add to Address Book item 112 BlackBerry Wireless Handheld 3 4 Using
20. Config Values Editable and Secure Access check boxes are preset as part of the Browser application s service book configurations You should not change them Contact your service provider or network operator for more information You return to the Browser Options screen Setting general Browser options On the General Properties screen you can customize the following options 160 BlackBerry Wireless Handheld Using the Browser application Content Mode Select the type of content that your handheld should accept Choose from WML amp HTML HTML only or WML only By default this field is set to WML amp HTML Emulation Mode Select how the content should be displayed Choose from RIM Openwave WAP Microsoft IE MS Pocket IE or Netscape By default this field is set to RIM Smart Caching Expire Time Select how much time should pass before the Browser s cache is automatically cleared By default this field is set to 0 Note Certain web sites do not save web pages to the Browser cache If you set this field all web pages are cached If you notice irregular behavior on a web site set this field to 0 Load Images Select whether you want the Browser application to load all images By default this check box is selected Show Image Placeholders Select whether you want the Browser application to show image placeholders if images do not load correctly or if you clear the Load Images check box By default this check bo
21. Edit screen appears 4 Press ALT and roll the trackwheel to scroll horizontally while you edit the text in the Replace and With fields 5 To edit the Using and Locale fields press SPACE to change options Release SPACE when the field is set to your preference 6 After you edit the AutoText entry click the trackwheel to view the menu and then click Save You return to the AutoText screen and you can view your changes Tip To edit AutoText entries when you are composing a message click the trackwheel A to view the menu and click Edit AutoText You can also edit AutoText entries in the Backup and Restore tool of the desktop software Refer to the Backup and Restore Online Help for more information To delete an AutoText entry If you do not want to keep an AutoText entry either a default entry or an entry that you have added you can delete it 1 On the Home screen click the Options icon The Options screen appears 2 Click AutoText The AutoText screen appears with a list of default AutoText entries Select the entry that you want to delete Handheld User Guide 53 Sending and reading email and PIN messages 3 Click the trackwheel to view the menu and then click Delete A dialog box appears confirming that you want to delete the entry Click Delete You return to the AutoText screen and the entry is no longer listed Using cut copy and paste You can cut copy and paste text in email PIN and SMS messages
22. If you want to dial a series of letters such as when you must enter a person s name in a company directory you can enter character mode after you are connected to your call Press ALT RIGHT SHIFT The letter that you press is inserted and the handheld translates the letters into the appropriate numbers When character mode is activated an up arrow appears in the upper right corner of the Active Call screen Press SHIFT again to turn off character mode To dial corporate extensions If you regularly call contacts at the same company with different extensions you can configure your handheld s Smart Dialing screen so that you only need to dial the extension When you type x followed by the extension number the handheld automatically dials the company s main phone number as you have set it on the Smart Dialing screen After a brief period of time the extension is dialed Refer to To set corporate dialing on page 144 for more information on configuring this option Handheld User Guide 133 Using the Phone application Setting the volume While you are connected to a phone call scroll the trackwheel to change the volume for your handheld s Phone application Scroll up to increase the call s volume or scroll down to decrease the volume The volume level that you set is used for all Phone applications Note If you are working in one of the handheld s other applications while connected to A a phone call and you want to chang
23. Message A Marking item as saved dialog box appears briefly on the screen The message is copied to the Saved Messages screen but also remains on the Messages screen Handheld User Guide 95 Managing messages and phone call logs From Sea ery Subject status meeting I will not be able to attend the status meeting this week However I wanted to let you know that the project is coming alc ap Is hau i Marking item as Thi Saved make mpryvemernt gt s danu UpUdtes Scott Tooke Open message Marking item as saved dialog box 4 Click the trackwheel to view the menu and click Close The Messages screen appears Press ESC to return to the Home screen 5 Click the Saved Messages icon The Saved Messages screen appears with a copy of the message The original message remains on the Messages screen 1 51 pm ya Faul TUE APR sued GPRS Tue Apr 9 2002 11 45 Scott Tooke status meetir Saved Messages screen saved message After the message is saved you can delete the message from the Messages screen Refer to Deleting messages and phone call logs on page 103 for more information on deleting messages To remove messages from the Saved Messages screen If you want to delete a saved message you must delete it from the Saved Messages screen 96 BlackBerry Wireless Handheld Managing messages and phone call logs Warning If you delete a message from the Messages screen and from the Saved Messages
24. Messages screen 170 searching 87 searching by sender or recipient 93 sending one time messages 58 sending to multiple contacts 57 sending using links 59 setting message options 44 status icons 43 73 tips 108 using AutoText 49 using Find 55 using links 33 working with phone calls 106 muting phone calls 135 name showing 64 81 BlackBerry Wireless Handheld navigating the Calendar 187 network fields 227 selecting 227 status icons 36 notification profiles adding 214 deleting 220 editing 220 enabling 214 notification and turning off the handheld 221 number lock 29 NUM lock mode 49 0 one time edit search 92 phone calls 133 135 searches 90 sending messages 58 sending SMS messages 77 online Help desktop software 23 web client 23 opening web pages saved on Messages screen 171 web pages using addresses 158 web pages using bookmarks 159 web pages using links 157 options description of 35 for Address Book 110 for all messages 44 for Browser 160 for Calendar 182 for MemoPad 204 for Phone 138 for received email messages 62 for SMS messages 74 230 for Tasks 176 Handheld User Guide Index handheld 211 smart dialing 144 owner information fields 228 P password changing for call barring 140 pasting text in a message 54 tips for using 69 83 pauses adding 116 placing calls using 149 using 149 perfor
25. Offline check box if you want to view this web page when you are not connected to the wireless network Note If you make the web page available offline you can open the bookmark when A your handheld s radio is turned off or when you are out of a wireless coverage area When you view a web page offline the information might not be current The web page displays the information that was current when you saved the bookmark 5 When you finish making changes click Add The web page address is added to your bookmarks folder You return to the web page that you were viewing Handheld User Guide 165 Using the Browser application To edit bookmarks 1 On the Home screen click the Browser icon The startup screen appears 2 Click the trackwheel to view the menu and then click Bookmarks Your list of saved bookmarks appears 3 Select the saved bookmark that you want to edit and click the trackwheel to view the menu Click Edit Bookmark A dialog box displays the address and title of the saved bookmark 4 Make any changes to the Address and Title fields Browser Bookmarks Address http www blackberry net Title BlackBerry Home Available Offline Editing a bookmark Address dialog box Note If you make the web page available for offline viewing when you add it to your A bookmarks Available Offline appears in the dialog box To change the Available Offline option you must save the bookmark again Refer to To add
26. On the Home screen click the Options icon The Options screen appears Click Message Services Refer to Message Services on page 226 for more information Sending PIN messages A personal identification number PIN is a number that is used to identify each handheld on the network If you know the PIN of another person s handheld you can add it to your Address Book and use it to send a PIN message directly to that person Note PIN messages are not routed through your existing email system They do not A appear in your desktop email program Check the Status screen of the Options application to locate the PIN for your handheld To send a PIN message 1 On the Home screen click the Compose icon The To screen appears 2 Select a contact for which you have saved a PIN and click the trackwheel to view the menu Click PIN To Hide Menu Use Once Email Kate Demeter Amy Krul PIN Kate Demeter Call Kate Demeter SMS Kate Demeter New Address Andrea Busch gate Demeter Mark Guo Rob Barnes Scott Tooke To screen menu PIN item 3 In the Subject field type a subject and press ENTER Type your message 42 BlackBerry Wireless Handheld Sending and reading email and PIN messages 4 After your message is complete click the trackwheel to view the menu Click Send You return to the Messages screen If you are in an area of wireless coverage that is sufficient for sending PIN messages a check mark appears be
27. SAFETY GUIDELINES Battery Discard the handheld properly As the unit contains a lithium ion battery neither the handheld nor the lithium battery should be disposed of in fire Dispose of the lithium battery in accordance with the laws and regulations in your area governing disposal of such cell types To recharge the battery use approved battery chargers only Keep the battery away from children Warning The battery may present a fire or chemical burn hazard if mistreated Do not A disassemble crush puncture or heat the battery above 60 degrees Celsius Do not allow metal objects to contact the battery terminals Only use a battery that has been approved by Research In Motion Limited The use of another battery may present a risk of fire or explosion Power source The charging unit and any other charging units should be operated only from the type of power source indicated on the marking label and are intended for indoor use only Do not use the travel charger or any other charging 12 BlackBerry Wireless Handheld Important safety information units outside or in any area exposed to the elements Refer to the operating instructions in this manual for more information on the battery and power supply Do not overload wall outlets extension cords or integral convenience receptacles as this may result in a risk of fire or electric shock To reduce the risk of damage to the cord or the plug pull the plug rather than the cord when you
28. This printed guide contains installation and setup information for your handheld Quick Reference Card This card provides shortcuts and tips for using your handheld Desktop Software Online Help Each tool in the desktop software offers online Help to guide you and answer your questions To view procedures and information relating to the desktop software tools click Help in any active window README txt This text file contains information about the features of this software release You can read this file at the end of the desktop software installation To read the file at a later time open it from the directory in which you installed the desktop software BlackBerry Web Client Online Help If you have integrated your desktop software with a new email account or an existing Internet Service Provider ISP account you configure your email settings in the BlackBerry Web Client For information on configuring and using the web client click Help in any web client window About this guide This guide provides information for using the advanced features of your handheld Integration with Information appearing in this format prefaced by Integration with new new or ISP email or ISP email account pertains to handhelds that are configured for these integration options You can use the features that are described in sections marked with this note if you have integrated your BlackBerry Desktop Software with a new or ISP email a
29. To be operated on mains with a circuit breaker rated 16A max Protect against beating rain For indoor use only ACCESSORIES Use only those accessories approved by RIM The use of any accessories not approved by RIM for use in conjunction with the handheld will invalidate any approval or warranty applicable to the handheld and may be dangerous DRIVING Check the laws and regulations on the use of wireless devices in the areas where you drive Always obey them The use of any alert device to operate a vehicle s lights or horn on public roads is not permitted Avoid using the handheld in any environment requiring your full attention such as when driving a vehicle If you need to use your handheld while driving have a passenger in the vehicle use the handheld for you or find a safe location to halt your vehicle prior to using the handheld Do not use any charging unit as a means of storing your handheld while in a vehicle RF signals may affect improperly installed or inadequately shielded electronic systems in motor vehicles Check with the manufacturer or its representative regarding your vehicle You should also consult the manufacturer of any equipment that has been added to your vehicle For Vehicles Equipped With An Air Bag An air bag inflates with great force DO NOT place objects including both installed or portable wireless equipment such as the BlackBerry Wireless Handheld in the area over the air bag or in the air bag dep
30. User 4 fields in the Address Book To change user defined field names 1 2 On the Home screen click the Address Book icon The Find screen appears Click the trackwheel to view the menu and click New Address The New Address screen appears Select a user defined field User 1 User 2 User 3 or User 4 and click the trackwheel to view the menu Handheld User Guide 117 Using the Address Book application Hide Menu Save Add Email Address Change Field Name New Address Mobile Pager Fax PIN Address 1 Address2 City State Prov Zip Postal Code Country User ll User2 Users Userd 7 New Address screen menu Change Field Name item 4 Click Change Field Name Delete the current name of the field Type a new field name and click the trackwheel The field name is changed for all of your contacts Managing Address Book entries You can view search edit and delete the Address Book entries on your handheld To view Address Book entries 1 On the Home screen click the Address Book icon The Find screen appears 2 Select the name of the contact whose information you want to view Click the trackwheel to view the menu and click View A virtual business card appears listing the contact information that you have typed and any notes that you have included Tip To move to a number or an email field in the business card press the first letter of A the field name For example if you t
31. Without reference to the Deleted Items folder the status of the message on your handheld cannot be updated and the message is not deleted Messages are not being sent from my handheld What should I do Verify that your handheld radio is turned on and verify that the network settings are correct Your messages might not be transmitting for a few reasons e If a clock icon appears beside the unsent message you are not in a wireless coverage area You need to be in a location with sufficient wireless coverage for your messages to be sent Check the wireless coverage indicator that is located in the top right corner of your handheld s Home screen Refer to Network status icons on page 36 for more information on the wireless coverage indicator If an X icon appears beside the unsent message an error occurred during its transmission Open the message and scroll to the top of it The Message Status field indicates what happened Refer to Handheld error messages on page 240 for more information on the error messages that appear in the Message Status field If you have integrated your desktop software with an enterprise email account and a check mark appears beside the sent message but the recipient has not yet received it check Microsoft Outlook or Lotus Notes and verify that a copy of the message appears in the Sent Items folder have integrated my desktop software with an enterprise email account but my email messages are not forwarded
32. a Meeting Request attachment You can open this attachment to review the details of your meeting Any responses to your meeting request are received as messages in the Messages application You can also open the meeting in the Calendar application and view whether an invitee has accepted or declined the meeting Note If your handheld is in the cradle it does not receive responses to your meeting A requests if the Don t forward when handheld is in the cradle check box is selected You can clear this option in the Redirector Settings tool on the General tab To respond to meeting requests You can respond to meeting requests that other users create When you receive a meeting request it appears on your Messages screen as a message 1 On the Home screen click the Messages icon The Messages screen appears Handheld User Guide 199 Using the Calendar application 2 Open the meeting request message The details of the meeting are shown 3 Click the trackwheel to view the menu If you want to send a response without comments click Accept or Decline If you want to send a response with comments click Accept with comments or Decline with comments The Comments screen appears Type your comments and click the trackwheel to view the menu Click Send A response is sent to the meeting organizer Tip To check your Calendar while you view the open meeting request on the menu A click View Calendar When you close your Calendar you r
33. appointments e Managing meeting requests e Tips for using the Calendar application Using the Calendar application Before you begin You can synchronize your desktop and handheld Calendars using the Intellisync tool Refer to the Intellisync Online Help for more information Integration If you have integrated your desktop software with an enterprise email with enterprise account you can create edit view and respond to meeting requests from email account your handheld Refer to Managing meeting requests on page 198 for more information You can also enable wireless calendar synchronization Refer to Enabling wireless calendar synchronization on page 189 for more information Setting Calendar options You can customize the following Calendar options for your handheld A 182 Enable Quick Entry Select whether you want to be able to add appointments quickly in Day view by selecting a time and typing a subject and location By default this option is set to Yes Initial View Select the Calendar view that you want to appear when you open the Calendar application By default this option is set to Day Default Reminder Select the default amount of time that the Calendar should use for appointment reminders By default this option is set to 15 Min Confirm Delete Select whether you want to be prompted to confirm that appointments should be deleted permanently By default this option is set to Yes Start Of Da
34. automatically and you 147 Using the Phone application To edit call notes 1 On the Home screen click the Messages icon The Messages screen appears 2 Select the phone call that contains the notes that you want to edit Click the trackwheel to view the menu and then click Open The View Call Log screen appears listing the details of the phone call and any associated call notes 3 Click the trackwheel to view the menu and then click Edit Notes Make any changes to your call notes View Call Log Hide Menu Date Jun 4 20 Select Type Received Duration 3 52 Dala ta Sn _ Email Mark Guo Mark Guo PIN Mark Guo 5551222 Call Hork Fring latest figySMS Work Friday View Address View Address Book Forward Edit Notes Previous Item Close View Call Log screen menu Edit Notes item 4 After you edit the notes click the trackwheel to view the menu and then click Save Notes You return to the View Call Log screen with your call notes changed Note To clear the notes that are associated with a call edit the call notes and click the A trackwheel to view the menu Click Clear Field The call notes are deleted To forward call notes You can forward the details of your phone call to an email address Forwarding call notes is useful if you want to keep the notes that you made during the call but do not want to keep the call log on your handheld 1 On the Home screen click the Messages icon T
35. do not need to type the country code and area code Refer to Setting smart dialing options on page 144 for more information Sending an SMS message After you activate your handheld and if you are in an area of sufficient wireless coverage you can send and receive SMS messages To send an SMS message 1 On the Home screen click the Compose icon The To screen appears 2 Select a contact for whom you have an SMS compatible number saved in your Address Book Click the trackwheel to view the menu and then click SMS To Hide Menu Use Once Email Kate Demeter Amy Krul PIN Kate Demeter Call Kate Demeter Rob Barnes SMS Kate Demeter Scott Tooke To screen menu SMS item Note If the Address Book entry for your recipient contains multiple phone numbers A you are prompted to select the one to which the SMS message should be sent Click the number that you want to use 72 BlackBerry Wireless Handheld Sending and reading SMS messages 3 Type your message As you type the number of characters that you have typed appears in the upper right corner of the screen SMS messages are limited to 160 characters Tip If you type more characters than the message can accommodate a Field Full A message appears Press BACKSPACE to delete some of the characters 4 After you compose your message click the trackwheel to view the menu and then click Send You return to the Messages screen If you are in an area of wireless co
36. every month or year Notes Type any reference notes for the appointment 194 BlackBerry Wireless Handheld Using the Calendar application Managing appointments You can view edit and delete appointments in your chosen Calendar view Viewing and editing appointments You can view or edit appointments at any time To view and edit appointments in Day Agenda or Week view 1 On the Home screen click the Calendar icon The Calendar screen appears Verify that you are in Day Agenda or Week view 2 Select the appointment that you want to view or edit and click the trackwheel to view the menu Click Open If you select a recurring appointment you are prompted to indicate whether you want to view and edit all occurrences of the appointment click Open the series or only the selected appointment click Open this occurrence The Appointment Details screen appears 3 Edit the information in any of the fields To edit the All Day Event Start End Duration Time Zone or Reminder fields press SPACE to change options Release SPACE when you set the field to your preference Lotus If you use Lotus Notes as your desktop email program you cannot edit the Start Domino End Duration or Time Zone fields for a saved recurring appointment 4 If you edit a recurring appointment in the Recurrence field press SPACE to change the settings Lotus If you use Lotus Notes as your desktop email program you cannot edit the Domino rec
37. field accepts letters numbers and symbols Address 2 Type any further information for the address This second address field is provided for long addresses This field accepts letters numbers and symbols City Type your contact s city This field accepts letters numbers and symbols Handheld User Guide 115 Using the Address Book application State Prov Type your contact s state or province This field accepts letters numbers and symbols ZIP Postal Code Type your contact s ZIP code or postal code This field accepts letters and numbers You must press ALT to type numbers in this field Country Type your contact s country This field accepts letters numbers and symbols User 1 User 2 User 3 User 4 Customize these fields to type special information for each contact Refer to Changing user defined field names on page 117 for more information on customizing these fields Notes Type any additional information that you want to keep about your contact This field accepts letters numbers and symbols Press ENTER to move to anew line Address Book icons These icons appear on the screen to provide additional information about your Address Book entries Icon Description g phone number in Address Book entry has a pause inserted m phone number in Address Book entry has a wait inserted Address Book entry is attached this icon appears in email and PIN La messages that contain Address Book attachm
38. icon The Calendar screen appears 198 BlackBerry Wireless Handheld Using the Calendar application 2 Click the trackwheel to view the menu and click New The New Appointment screen appears 3 Roll the trackwheel to scroll from field to field and add information for the meeting Refer to Appointment fields on page 193 for more information on these fields 4 After you add all the information for the meeting click the trackwheel to view the menu and click Invite Attendee Your handheld s Address Book appears listing all your contacts 5 Select an existing contact or create a new one Click the trackwheel to view the menu and click Invite Repeat steps 4 and 5 until all invitees have been added to the meeting request Note If you have specified more than one email address for a contact you are A prompted to select to which address the meeting request should be sent Do not invite yourself to the meeting You are already registered as the meeting organizer If you want to change or remove attendees after you add them to the meeting click the trackwheel to view the menu and click Change Attendee or Remove Attendee 6 Click the trackwheel to view the menu and click Save The appointment is added to your handheld If you have enabled wireless calendar synchronization your desktop Calendar is also updated A meeting request is sent to the invitees and a sent message appears on the Messages screen This message contains
39. icon The Calendar screen appears 2 Click the trackwheel to view the menu and click Go to Date A dialog box appears 3 Use the trackwheel to scroll between the month date and year fields and press SPACE to select the exact date for which you want to view appointments 4 After you select the date press ENTER or click the trackwheel 188 BlackBerry Wireless Handheld Using the Calendar application The date that you select appears in your chosen Calendar view Tip To return to today s date click the trackwheel to view the menu and then click Today Enabling wireless calendar synchronization If you enable wireless calendar synchronization your desktop Calendar is synchronized with your handheld s Calendar Any changes that you make to your desktop Calendar are reflected on your handheld and vice versa After this feature is enabled you do not have to connect your handheld to your desktop for calendar synchronization to occur because synchronization occurs over the wireless network Integration with To enable wireless calendar synchronization your handheld must be enterprise email enabled on a BlackBerry Enterprise Server version 2 1 or later Contact your system administrator for more information on whether you can account aay enable wireless calendar synchronization To enable wireless calendar synchronization Before you enable wireless calendar synchronization connect your handheld to your desktop and s
40. is saved in your Address Book for this contact SMS This option sends an SMS message to the sender or a recipient of the open SMS message This option is only available if a phone number is saved in your Address Book for this contact Show Address This action shows the full SMS compatible phone number of the recipient or sender This option is only available when your cursor is at the top of the open SMS message with a person s name showing as it appears in an Address Book entry Show Name This action shows the first and last name of the sender or the recipient This option is only available if your cursor is at the top of the open SMS message with the full SMS compatible phone number for the contact showing and if the contact is included in your Address Book Add to Address Book This action adds the sender of the SMS message to your Address Book This option is only available if the contact is not saved in your Address Book Remove History This action removes previous SMS messages from the session view Previous Item This option closes the current item and opens the previous item if a previous item exists Next Item This option closes the current item and opens the next item if a next item exists Next Unopened Item This option closes the current item and opens the next unopened item if an unopened item exists Removing the history from SMS messages You can remove previous SMS messages from the session view by re
41. may cause undesired operation Warning Changes or modifications to this unit not expressly approved by the party A responsible for compliance could void the user s authority to operate this equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instructions may cause interference harmful to radio communications There is no guarantee however that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Industry Canada Certification This device complies with Industry Canada RSS 133 under certification number 2503A R6020GW Class B compliance This device complies w
42. may disrupt the network may otherwise be dangerous to the operation of the aircraft and may be illegal All other applications of your handheld may be used in accordance with airline regulations for electronic devices EU REGULATORY CONFORMANCE Research In Motion Limited hereby declares that this BlackBerry Wireless Handheld device is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC C 0168 The original Declaration of Conformity made under Directive 1999 5 EC is available for viewing at the following location in the EU community Research In Motion UK Limited 36 Station Road Egham Surrey TW20 9LF United Kingdom Handheld User Guide 19 Important safety information 20 BlackBerry Wireless Handheld Introduction This online guide provides information and procedures for using the applications on your handheld Before you begin Before you begin using this guide complete the steps in the Getting Started chapter of the printed Getting Started Guide You should be able to send and read a test email message Handheld features The Getting to know your handheld chapter explains the basic keys and key combinations and the application handheld status network status and navigational icons on your handheld The Sending and reading email and PIN messages chapter explains how to send email and personal identification number PIN messages how to set mess
43. mon With Monday Using Locale AutoText New screen menu Save item The new AutoText entry appears in the AutoText entries list in alphabetical order When you use this AutoText entry in a message and press SPACE the corresponding text is inserted into your message To add a new AutoText entry using a macro You can use AutoText macros to quickly type variable items such as the current date and time your handheld phone number and PIN and owner information 1 On the Home screen click the Options icon The Options screen appears Handheld User Guide 51 Sending and reading email and PIN messages 2 Click AutoText The AutoText screen appears with a list of default AutoText entries 3 Click the trackwheel to view the menu and then click New The AutoText New screen appears 4 Inthe Replace field type a keyword For this example type a short form for the date 5 Inthe With field click the trackwheel to view the menu and then click Insert Macro The Insert Macro dialog box appears 6 Select one of the following macros Short date Long date Short time Long time Owner name Owner info Phone Number Handheld PIN Backspace Delete and For this example click Short Date AutoText New Short date Xd Long date xD Short time kt Long time XT Owner name Xo Owner info 20 Phone Number Xp Handheld PIN XP Adding an AutoText entry Inserting a macro 7 Inthe Using field pres
44. must be a minimum of four characters and can contain both letters and numbers You cannot use a sequence of letters or numbers for example abcd in your password Security Timeout Set the duration of time in minutes that your handheld is idle before the Lock screen appears The default setting is 2 Min Handheld User Guide 229 Customizing your handheld s options Note The Lock screen shows your contact information if you have typed it on the A Owner screen or it prompts you to Press any key Type the first letter of your password to open the Enter Password dialog box Type the remaining letters of your password and click the trackwheel to resume using your handheld After you enable the password you must type it again to open the Security screen to connect to the desktop software and to use the Application Loader Refer to the Getting Started Guide for more information on your password and other handheld security features If you are connected to a phone call at the time that the Security Timeout field is set to lock the handheld the handheld does not lock After the phone call ends the handheld locks again after the amount of time passes that is set in the Security Timeout field Service Book This screen shows the service books on your handheld SIM Card On the SIM Card screen you can view subscriber data information about your location and network and your handheld s SMS compatible phone number You can also
45. names ccccceeseseseeteeee seen 117 Managing Address Book entrieS c cccscceseeseeseseeeeseessseseeees 118 Using the SIM phone book application cccseeseeeeeees 120 Tips for using the Address Book application ccccsee 123 Using the Phone application ccccccsssscssscsscsessssesscessseee 125 Placing phoni icallsiec c 4 stil da dean ecceatiihiiy a aa ties 126 Answering phone calls 130 Ending phone calls ccccesseeeeeeeees eed 2 Using shortcuts when you place calls Setting the volume Putting phone calls on Hold eeeececsseseeseeeesesesesesseseeeesesess 134 Mutine phone calli nekie e E teed oes 135 Placing one time phone calls cccecessseeeeeeseseseeteeeeeeneseeees 135 Placing phone calls using links sssssnssssnssoossoosssssosssssseesseessees 136 Managing phone calls on the Phone Screen ccecsceenecees 137 Customizing Phone Options cccsescscsseeseeeeseseseseeeeeesesenees 138 Calling voice mails t sccta iidin dies genesis tees ads 145 Using phone call notes c ccccccceseseesescsssseseseesesesesesseneneesesesesees 146 Using pauses and Waits cccccccsessesesessseseseseesesesssseeeeeeessesesees 149 Placing conference Calls c ccccscssessssesesseesseseesesessssseeeeesesesesees 150 Viewing phone status vst iid naunah ian eels 151 Placing emergency Calls c cccesesessesesseeseseseeeesesesseneeseeesesesees 152 Tips for using the P
46. number to which all phone calls should be directed With the Unanswered Calls profile you can set the phone numbers to which calls should be forwarded if your handheld s Phone is busy if there is no reply or if your handheld is not reachable After you customize the profiles you can enable and disable them You can only enable one profile at a time Note If your SIM card has not been provisioned for call forwarding the message A Forwarding not available appears on your screen Contact your service provider or network operator for more information on call forwarding To customize call forwarding profiles 1 On the Home screen click the Phone icon The Phone screen appears 2 Click the trackwheel to view the menu and then click Options The Phone Options screen appears 3 Click Call Forwarding If your SIM card is provisioned for call forwarding the Call Forwarding screen appears 4 Select All Calls and click the trackwheel to view the menu Click Edit The Edit Forwarding Profile screen appears 5 Inthe Phone Number field type the phone number to which you want all calls forwarded 6 Click the trackwheel to view the menu and then click Save You return to the Call Forwarding screen 142 BlackBerry Wireless Handheld 8 9 Using the Phone application Select Unanswered Calls and click the trackwheel to view the menu Click Edit The Edit Forwarding Profile screen appears Type phone numbers in the Busy No Ans
47. only change the status of a completed task to In A Progress You can mark a task as Completed if it is marked as Deferred Waiting Not Started or In Progress To change a task to a status other than Completed or In Progress you must edit the task Refer to To view and edit tasks on page 178 for more information To delete tasks 1 On the Home screen click the Tasks icon The Find screen appears 2 Select the task that you want to delete and click the trackwheel to view the menu Click Delete 3 A dialog box appears prompting you to confirm that you want to delete the task Click Delete This dialog box appears only if Confirm Delete is enabled on the Tasks Options screen You return to the Find screen and the task is no longer listed Handheld User Guide 179 Using the Tasks application Tip To delete all completed tasks select a task and click the trackwheel to view the A menu Click Delete Completed You can also delete tasks on the Edit Task screen Tips for using the Tasks application e Type the first letters of a task to locate it on the Find screen 180 BlackBerry Wireless Handheld Chapter 9 Using the Calendar application This section provides information on the following topics e Before you begin e Setting Calendar options e Switching views e Navigating the Calendar application e Enabling wireless calendar synchronization e Adding appointments e Viewing and editing appointments e Deleting
48. options Your service provider or network operator automatically configures your Browser application through the Browser service books These service books set the default Browser settings such as whether you can use bookmarks the default page that is loaded when you start the Browser and the address of your home page You can view the settings for your current service book on the Browser Configuration screen You might be able to choose a specific configuration or change some of the Browser configuration settings To set Browser configuration options 1 On the Home screen click the Browser icon The startup screen appears 2 Click the trackwheel to view the menu and then click Options The Browser Options screen appears 3 Click Browser Configuration The Browser Configuration screen appears 4 Inthe Choose Browser Config field press SPACE to scroll through the available Browser configurations Release SPACE when you have set the option to your preference 5 Inthe Home page address field type the web address for your home page This field cannot be empty 6 Inthe On startup load field press SPACE to select Bookmarks Page Home Page or Last Page Loaded as the first page that you want to view when you open the Browser application 7 Click the trackwheel to view the menu and click Save Options Note The Transport CID Transport UID Session Timeout and Constrained A Content Mode fields and the Constrained Navigation
49. performing 88 recalling 91 saving 88 saving with a shortcut key 90 setting shortcut key 90 specifying terms 88 tips for using 108 viewing default 91 searching addresses 118 AutoText entries 52 by recipient 93 by sender 93 call logs 87 email messages by subject 94 folders 89 memos 206 messages 87 phone calls 87 SMS messages 87 Tasks 180 security fields 229 sending email messages 40 email messages from specific service book 41 email messages using links 78 messages to multiple contacts 57 messages using links 59 one time messages 58 274 one time SMS messages 77 PIN messages 42 SMS messages 72 sent messages editing 98 saving 95 searching 93 service books automatically accepting in Browser 156 161 setting Address Book options 110 Alarm 212 Auto On Off 221 Browser configuration options 160 Browser general options 160 Calendar options 182 call identity restriction 141 date and time 225 default subfolder for Browser bookmarks 168 email messages to delete on handheld and desktop 105 general phone options 141 handheld options 211 MemoPad options 204 message options 44 notification profiles 214 owner information 228 phone call barring 139 Phone options 138 recurring appointments 192 smart dialing options 144 SMS options 74 230 Tasks options 176 volume for Phone 127 134 settings scrolling through 32 shortcut keys 26 SIM card and SMS messages 231 S
50. press SPACE to select the type of messages that you want to find Select from All Email SMS and Phone 8 After you set the terms of your search click the trackwheel to view the menu To perform a one time search without saving any of the terms that you have specified click Search To save the terms of your search click Save The Save Search screen appears In the Title field type a name for this set of search terms In the Shortcut Key field type a shortcut key for this search Click the trackwheel to view the menu and then click Save Save Search Title f Shortcut Key Alt Name Amy Krul In Any Address Field Subject Status Update Message May Folder All Folders Shows Sent and Received Type All Save Search screen menu Save item The results of your search are displayed on the Search Results screen If you save your search the name of your search appears in the handheld status section of the screen A Note After you save a search and specify a shortcut key you can use ALT the shortcut key to perform the search on the Messages or the Saved Messages screens To clear a field click the trackwheel to view the menu and then click Clear Field If you want to clear all the fields of your search and type new search terms click the trackwheel to view the menu and click New The fields on the Search screen are reset to the default values After you perform a search you can delete messages and p
51. previous week appears Tip To return to today s date click the trackwheel to view the menu and then click Today Today s date is shown To navigate in Agenda view 1 On the Home screen click the Calendar icon The Calendar screen appears Verify that you are in Agenda view To view the next or previous day on which you have an appointment click the trackwheel to view the menu and then click Next Day or Previous Day The next or previous day with an appointment appears at the top of the screen A Tip To return to the current date click the trackwheel to view the menu and then click Today If there are appointments scheduled the current date is displayed If there are no appointments scheduled for the current day the next day with appointments is displayed To go to the previous day hold ALT and roll the trackwheel up To go to the next day hold ALT and roll the trackwheel down To navigate in Week view 1 On the Home screen click the Calendar icon The Calendar screen appears Verify that you are in Week view To scroll vertically between appointments roll the trackwheel to scroll horizontally between days hold ALT and roll the trackwheel Handheld User Guide 187 Using the Calendar application 3 To view the next or previous week click the trackwheel to view the menu and then click Next Week or Prev Week The next or previous week appears Tip To return to the current week in the curr
52. previous or next day In Day view press SPACE to go to the next day and press SHIFT SPACE to go to the previous day In Week view press ALT and roll the trackwheel to scroll horizontally through the days In the Calendar application hold ALT and press BACK to move to the previous day week or month In the Calendar application hold ALT and press FORWARD to move to the next day week or month Press T to go to today s date press G to go to a specific date press N to go to the next day week or month and P to go to the previous day week or month On the Calendar Options screen set the Enable Quick Entry field to No for these shortcut keys to work in Day view Press ENTER to create an appointment at a selected time or to view an appointment if one is selected 202 BlackBerry Wireless Handheld Chapter 10 Using the MemoPad application This section provides information on the following topics e Setting MemoPad options e Adding memos e Managing memos e Tips for using the MemoPad application Using the MemoPad application Setting MemoPad options You can customize the following MemoPad option for your handheld e Confirm Delete Select whether you want to confirm the deletion of memos By default this option is set to Yes To set MemoPad options 1 On the Home screen click the MemoPad icon The Find screen appears 2 Click the trackwheel to view the menu and then click Options The MemoPad O
53. screen the message no longer appears anywhere on your handheld 1 On the Home screen click the Saved Messages icon The Saved Messages screen appears 2 Select a saved message and click the trackwheel to view the menu Click Delete 3 A dialog box appears prompting you to confirm that you want to delete the message Click Delete You return to the Saved Messages screen and the message is no longer listed Integration with If you have integrated your desktop software with an enterprise email enterprise email account you can delete email messages from both the handheld and the desktop during email reconciliation If you set this feature any saved message that you delete from your handheld is also deleted from your desktop when you reconcile your email messages account To save an email or PIN message while you are composing it You might want to save an email or PIN message that you have not yet finished composing so that you can complete and send it later Note When you save a draft of an email or PIN message the message appears on the Messages screen only it does not appear on the Saved Messages screen If your handheld needs to delete old messages to free memory space it might delete drafts 1 On the Home screen click the Compose icon The To screen appears 2 While you are composing an email or PIN message click the trackwheel to view the menu and click Save Draft The Messages screen appears Handheld User Gu
54. screen appears 2 Select the email message that you want to file and click the trackwheel to view the menu Click File Message The Select Folder screen appears 12 2 4 PM ae Menu FRI MAY 31 e lt service pr e Mor May ssie E 7 4 25p Kate Dem Reply Tue Ma Forward Q 5 3ipRob Barnette 4 26p Amy Krul Compose Email 3 53p Scott TofCompose PIN 3 38p Andrea B Place Call z 12 07p Scott To Compose SMS Fri May Search 6 37p Amy Krul Search Sender 6 35p Rob Barn Search Subject Messages screen menu File Message item 86 BlackBerry Wireless Handheld Managing messages and phone call logs 3 Select the folder in which you want to store the message To expand the folders that appear on the Select Folder screen select a folder that has a plus sign beside it click the trackwheel to view the menu and click Expand Tip To collapse folders select a folder with a minus sign beside it click the A trackwheel to view the menu and then click Collapse 4 After you select the folder in which you want to file the message click the trackwheel to view the menu Click File Message Select Folder m ee Expand ailbox File OlInbox Cance DArticles GO Follow up Miscellaneous OProcedures Product tasks OStatus Update Select Folder screen menu File Message item You return to the Messages screen Tip You can also file an open message While you are reading a message click the A
55. screen or in the Messages or Saved Messages applications Hold ALT and roll the trackwheel to scroll horizontally in any application in which you can type or view text Press SPACE twice to insert a period when you are typing text the letter that follows the period is capitalized automatically e Type the first letters of the name or the initials separated by a space to find a specific contact on the To screen Hold a letter to capitalize it you must have Key Rate enabled When you are typing text or composing a message hold a letter and roll the trackwheel to scroll through the accents symbols or marks that are associated with that character When the desired character appears release the letter When you are composing a message press br SPACE to type an opening parenthesis Press rb SPACE to type a closing parenthesis When you are composing a message press Id SPACE to type the current date Press It SPACE to type the current time Press ALT RIGHT SHIFT to turn on CAP lock mode Press SHIFT again to turn it off Press LEFT SHIFT ALT to turn on NUM lock mode Press ALT again to turn it off Using cut copy and paste Press ALT and click the trackwheel to enter selection mode Hold SHIFT and roll the trackwheel to select the next character Roll the trackwheel to select the line of text In selection mode press ALT and click the trackwheel to copy the selected text or character e In selecti
56. so that you can view them in the future By default all bookmarks are added to the Browser Bookmarks folder A 164 Note Depending on your service provider s plan you might not be able to use bookmarks Contact your service provider or network operator for more information You can use the desktop software s Backup and Restore tool to save the bookmarks on your handheld to your desktop Refer to the Backup and Restore Online Help for more information about backing up your handheld BlackBerry Wireless Handheld Using the Browser application To add bookmarks 1 On the Home screen click the Browser icon The startup screen appears 2 Open a web page that you want to add to your Browser Bookmarks folder click the trackwheel to view the menu and click Add Bookmark The Add Bookmark dialog box appears BlackBerry Home WAP sites Lfdd Bookmark a Title BlackBerry Home SF Create in Browser Bookmarks LAP Mat fllaathawi Adding a bookmark Add Bookmark dialog box 3 The title of your bookmark appears in the Title field If you want to change the title press BACKSPACE to delete it and type a new one Note By default the Create in field is set to Browser Bookmarks and all bookmarks A are saved in that folder Refer to Using bookmark subfolders on page 167 for more information on saving your bookmarks in a different subfolder and changing your default folder settings 4 Press SPACE to select the Make Available
57. the message where you last left off Handheld User Guide 65 Sending and reading email and PIN messages Managing attachments You might receive an email or PIN message on your handheld that contains an attachment You can view Address Book attachments that are sent from other handhelds and then add them to your Address Book Refer to To add addresses from received messages and phone call logs on page 112 for more information You cannot view any file attachments on your handheld but you can forward the message that contains the file attachment to someone who can open it ona computer Integration with If you have integrated your desktop software with an enterprise email enterprise email account and have enabled wireless calendar synchronization you can create and receive meeting requests from your handheld For meetings that you organize email messages are sent with a meeting request attachment For meeting requests that you receive email messages include a meeting response attachment You can view these attachments on your handheld account To manage Address Book attachments If you have received an email or PIN message on your handheld that has an Address Book attachment you can view the attachment and add it to your handheld Address Book 1 On the Home screen click the Messages icon The Messages screen appears 2 Open a received message and read it The number of Address Book attachments appears at the top of the mes
58. the page still does not load successfully a problem could exist with the page Try opening the web page again later If this message appears at a later time the link that you are trying to load could be incorrect or the gateway that your handheld is currently using might be malfunctioning WBMP Converter Unable to convert WBMP image of type If this message appears there was an error converting the image on the current web page Click the trackwheel to view the menu and click Refresh to reload the web page If you still receive this message your Browser could be using the wrong content mode for this page Refer to Setting general Browser options on page 160 for more information Error Creating Bookmark Verify that your handheld has sufficient space to store the new bookmark In the Options application on the Status screen check the File Free field If the memory is full delete some saved messages or bookmarks and try to create the bookmark again The handheld might not have been able to secure the IP address of the page that you want to bookmark Click the trackwheel to view the menu and click Refresh to reload the web page Try to create the bookmark again You might receive this error if you attempt to bookmark a page that has either failed to load or has an error Handheld User Guide 241 Troubleshooting Error Description Unable to connect to a WAP gateway at the following addre
59. the point where they exit from the apparatus Unplug this apparatus during lightning storms or when used for long periods of time Service Unplug the charging unit from the wall and refer the handheld charging unit and any accessories for service to qualified service personnel if e the power supply cord plug or connector to the handheld is damaged e liquid has been spilled or objects have fallen into the handheld charging unit or any electrical accessories e the handheld charging unit or accessory has been exposed to rain or water Handheld User Guide 13 Important safety information e the handheld charging unit or accessory becomes very hot to the touch e the handheld charging unit or accessory has been dropped or damaged in any way e the handheld charging unit or accessory does not operate normally by following the instructions contained in this guide e the handheld charging unit or accessory exhibits a distinct change in performance All servicing should be undertaken by qualified service personnel Do not attempt to disassemble the handheld charging unit or any accessories Warning To reduce the risk of fire or electric shock do not expose this apparatus or A any accessories to rain or moisture Adjust only those controls that are covered in this manual An improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the handheld or
60. then click Close You return to the Profiles screen To delete a notification profile 1 On the Home screen click the Profiles icon The Profiles screen appears 220 BlackBerry Wireless Handheld Customizing your handheld s options 2 Select the profile that you want to delete and click the trackwheel to view the menu Click Delete 3 A dialog box appears prompting you to confirm that you want to delete the profile Click Delete You return to the Profiles screen and the profile is no longer listed Note You cannot delete the default notification profiles Setting the Auto On Off feature You can set whether you want your handheld to turn on and off automatically at specified times Setting the Auto On Off feature also helps to conserve your handheld battery A Warning If you turn off your handheld using the Auto On Off feature Calendar reminders and Alarm notifications turn on the handheld If you do not want the handheld to turn on for Calendar reminders or Alarm notifications turn off the handheld using the power key or by clicking the Turn Power Off icon on the Home screen To set the Auto On Off feature 1 On the Home screen click the Options icon The Options screen appears 2 Click Auto On Off The Auto On Off screen appears 3 In the field that you want to set press SPACE to scroll through your options 4 Click the trackwheel to view the menu and then click Save You return to the Options s
61. to enable wireless calendar synchronization The Using the MemoPad application chapter explains how to add edit view and delete memos The Using the Calculator application chapter explains how to perform basic mathematical calculations and measurement conversions The Customizing your handheld s options chapter provides more information on setting your handheld s custom options such as the notification profiles the Auto On Off feature how to use keyboard lock SIM card security and your Alarm The Troubleshooting chapter provides answers to some frequently asked questions and explanations of possible error messages on your handheld Note Depending on your service provider s plan or your integration option some A applications might not be available on your handheld Contact your service provider or network operator for more information on available services Refer to the Getting Started Guide for more information on your integration options Is this the correct guide for me This Handheld User Guide is the correct guide for you if you have set up your handheld by following the procedures in the Getting Started Guide This guide provides complete information on your handheld s keys and provides procedures for using your handheld s applications 22 BlackBerry Wireless Handheld Introduction Additional documentation is available for your BlackBerry Wireless Handheld Getting Started Guide
62. to insert a regular carriage return that moves your cursor to a new line Press ENTER to choose a selected item ENTER key BACKSPACE key Deleting previous characters Press BACKSPACE to move the cursor backward and to delete characters to the left of the cursor With one or more characters selected press BACKSPACE to delete only those characters Press BACKSPACE to delete a selected message on the Messages screen If you select a date on the Messages screen and press BACKSPACE a dialog box appears asking if you want to delete all messages prior to that date Handheld User Guide 29 Getting to know your handheld under trackwheel Key Function Deleting characters to the right of the cursor A Press ALT BACKSPACE to erase characters to the right of the cursor ALT BACKSPACE Exiting screens or menus Press ESC to close a menu or cancel an action Press ESC to return to the Home screen Press ESC in the Browser application to return to the previous web ESCAPE key page Press ESC while you are connected to a phone call to end the phone call Inserting a space scrolling through field options Press SPACE to insert a space between characters while you type Press SPACE to insert the at sign and periods in Email fields Press SPACE to scroll through field options SPACE key Opening the symbols library for extra characters Press SYM to ope
63. type information in some fields and choose options in other fields to customize several of your handheld s features 1 On the Home screen click the Options icon The Options screen appears 2 Click the handheld option that you want to change Handheld User Guide 223 Customizing your handheld s options Options Return To Home Screen About Auto On Off AutoText Firewall Host Routing Table Message Services Modules Network Owner Profiles Screen Keyboard Security 7 Options screen 3 Inthe field that you want to set press SPACE to scroll through your options Release SPACE when you set the option to your preference 4 After you edit the fields click the trackwheel to view the menu and then click Save You return to the Options screen Handheld options The following sections list further information on each of your handheld s options About The About screen contains copyright information about your handheld You cannot change the information on this screen Press ESC twice to return to the Options screen Auto On Off Use the automatic on off feature to maximize battery life and to maintain optimal extended messaging performance Refer to Setting the Auto On Off feature on page 221 for more information 224 BlackBerry Wireless Handheld Customizing your handheld s options AutoText The AutoText screen contains a list of all the current AutoText entries You can add edit and delet
64. view the menu and then click New In the Name field type a profile name Oe IN a Select the item for which you want to set notification options Choose from Alarm Browser Calendar Messages or Phone For this example select Messages Click the trackwheel to view the menu and then click Edit 5 Select the field that you want to set and press SPACE to scroll through your options Release SPACE when you set the option to your preference 6 After you set the fields for this item click the trackwheel to view the menu and then click Save The list of items for which you can receive notification appears 214 BlackBerry Wireless Handheld Customizing your handheld s options 7 Repeat steps 4 to 6 to set the notification options for the other items 8 Click the trackwheel to view the menu and then click Save Your new notification profile appears on the Profiles screen Note After you add a new profile you must enable it before your customized A notification options take effect Profile fields Each item for which you can be notified contains the following fields Out of Holster Set how your handheld notifies you when it is out of the holster Choose from None Tone Vibrate and Vibrate Tone In Holster Set how your handheld notifies you when it is in the holster Choose from None Tone Vibrate and Vibrate Tone Tune Select the tune that you want to hear when you are notified Choose from BlackBerry 1 BlackBer
65. with trackwheel 28 applications screens 31 appointments adding 191 cancelling meeting requests 202 changing attendees 199 changing meeting request invitees 201 creating meeting requests 198 customizing notification profiles 213 deleting in Day Agenda or Week view 197 deleting in Month view 197 deleting meeting requests 201 editing in Day Agenda or Week view 195 editing in Month view 196 editing meeting requests 201 enabling wireless calendar synchronization 189 fields 193 managing 195 managing for someone else 200 recurring 192 removing attendees 199 responding to meeting requests 199 262 using cut copy and paste 54 viewing meeting requests 200 attachments adding from Address Book to messages 56 adding to Address Book from messages 66 forwarding file 67 handling 66 Meeting Request 66 199 Meeting Response 66 200 Auto On Off Calendar and Alarm notification 221 description 224 fields 221 setting 221 auto signature customizing for enterprise email account 60 customizing for new or ISP email account 60 automatic formatting capitalization 48 email fields 48 number fields 48 number lock 49 punctuation 48 AutoText adding entries 50 adding entries for SMS messages 74 deleting entries 53 editing entries 53 locale 51 searching for entries 52 smartcase 51 specified case 51 using in email and PIN messages 49 using in SMS messages 74 with macros 51 Black
66. your SMS PIN or email message is not sent properly on the first attempt you can resend the message Note If you want to resend an email message due to a failed transmission scroll to the A top of the original message to determine why it was not sent properly Refer to the Desktop Software Online Help for explanations of possible error messages To resend a message 1 On the Home screen click the Messages icon The Messages screen appears 2 Select the sent message that you want to resend and click the trackwheel to view the menu Click Open 3 The text of the message appears Click the trackwheel to view the menu and click Resend Folder Jutbox Hide Menu Message Status Sen Find To Andrea Demeter select Sent Oct 1 2001 1E Edit Subject Printing File Let me know if you r Saye on the printing schei Forward Reply To All Sent message menu Resend item 100 BlackBerry Wireless Handheld Managing messages and phone call logs When you resend a message that was sent successfully on the first attempt a copy of the original message is sent and the original message remains on the Messages screen When you resend a message that was not sent successfully on the first attempt the original message is sent again Marking messages as unopened You can mark email PIN or SMS messages on your handheld as unopened This is helpful if you have opened an important message and would like to remind yourself to rerea
67. your home network and lists them in decreasing order of level of wireless coverage Select the network that you want your handheld to use and click the trackwheel to view the menu Click Select Network If your home network is found or if only one network is found it is selected automatically Active Network This field shows the name of the network that is currently in use Note You can register with the network on the Network screen Click the trackwheel to A view the menu and click Register Now Unless you have been advised to do so or if you have just received your handheld and it is not working you should not register your handheld more than once Your home network is marked with an H on the Network screen Owner The text that you type here appears on the Lock screen If you do not type any owner information a default message appears on the Lock screen Name Type your name You can type a maximum of 38 characters in this field Information Type any additional information that you want to appear on the Lock screen You should include your own or your company s contact information in the event that your handheld is lost You can type a maximum of 126 characters in this field Profiles The Profiles screen contains a list of notification profiles You can enable add edit and delete profiles at any time Refer to Customizing notification profiles on page 213 for more information on customizing notification profiles
68. 183 deleting appointments in Day Agenda or Week view 197 deleting appointments in Month view 197 deleting meeting requests 201 description of 34 editing appointments in Day Agenda or Week view 195 editing appointments in Month view 196 editing meeting requests 201 enabling wireless calendar 263 Index synchronization 189 managing appointments 195 managing for someone else 200 Month view 186 navigating in Agenda view 187 navigating in Day view 187 navigating in Month view 188 navigating in Week view 187 navigating to a specific date 188 removing attendees 199 responding to meeting requests 199 setting options 182 setting recurring appointments 192 status icons 184 tips 202 using cut copy and paste 54 viewing and editing appointments in Day Agenda or Week view 195 viewing appointments in Month view 196 viewing meeting requests 200 Week view 185 call barring changing password 140 description 138 disabling 141 enabling 139 setting 139 call forwarding customizing 142 description 138 disabling 143 enabling 143 call identity restriction setting 141 call logging customizing 139 description 138 types of calls to log 139 264 call logs adding addresses from 112 deleting 103 deleting from Phone screen 137 deleting multiple by date 104 managing 85 searching 87 tips for managing 108 viewing 107 call notes adding 147 editing 148 forwardin
69. 224 BlackBerry Wireless Handheld Auto On Off 224 AutoText 225 customizing 223 date time 225 description of 224 firewall 225 host routing table 226 localization 226 message services 226 modules 227 network 227 owner 228 profiles 228 screen keyboard 228 security 229 service book options 230 SIM card 230 SMS 230 status 231 holding phone calls 130 149 holster answering phone calls and 141 ending phone calls and 141 home page customizing 160 HTML content mode in Browser 161 icons Address Book 116 application 33 Browser 171 Calendar 184 handheld status 35 message status 43 navigational status 37 network status 36 Phone 128 SMS message status 73 Tasks 177 importance setting for email messages 44 Industry Canada certification 17 Handheld User Guide Index inserting bullet characters 47 meeting request invitees 201 special characters 47 symbols 46 international mobile equipment identity IMEI viewing 232 introduction 21 K key assignment chart 26 key rate 229 keyboard description 26 locking 213 shortcut keys 26 keys using ALT 27 using back key 28 using BACKSPACE 29 using backspace key 30 using ENTER 29 using ESCAPE key 30 using forward key 28 using phone key 27 using SPACE key 30 L LCD screen application screens 31 backlighting 30 description 31 links adding addresses from 113 placing calls using 136
70. 27 Getting to know your handheld Key Function Scrolling horizontally and changing options e Hold ALT and roll the trackwheel to move the cursor horizontally across lines e Hold ALT and roll the trackwheel to scroll through field options ALT ROLL On the Home screen hold ALT and roll the trackwheel to move the cursor vertically Selecting text for cutting copying and pasting hiding and moving icons on the Home screen e On any screen on which you can type text hold ALT and click the trackwheel to enter selection mode Roll the trackwheel to select the text ALT CLICK 5 x On the Home screen hold ALT and click the trackwheel to view the menu Click Move Icon or Hide Icon Scrolling horizontally and changing options e Hold ALT and press BACK to move the cursor horizontally across e Hold ALT and press BACK to scroll through field options ALT BACK key In the Calendar application hold ALT and press BACK to move to the previous day week or month O ALT FORWARD key Scrolling horizontally and changing options e Hold ALT and press FORWARD to move the cursor horizontally across lines e Hold ALT and press FORWARD to scroll through field options In the Calendar application hold ALT and press FORWARD to move to the next day week or month LEFT SHIFT key RIGHT SHIFT key Capitalizing characters Press either SHIFT key once to capitalize the next character that you
71. A phone number extension you are prompted to dial the extension In the Dial Extension dialog box click Dial Placing conference calls You can call multiple contacts in a single phone call to set up a conference call Note To use this feature of the Phone application you must subscribe to it Contact A your service provider or network operator for more information To set up a conference call 1 On the Home screen click the Phone icon The Phone screen appears 2 Begin typing the name of the contact whom you want to call The Find screen appears listing the contacts whose names contain the letters that you typed 3 Select the contact and click the trackwheel to view the menu Click Call Your handheld dials the phone number that you selected 4 While you are connected to the call click the trackwheel to view the menu Click New Call The Select Address screen appears and the current call recipient is put on hold 150 BlackBerry Wireless Handheld Using the Phone application 5 Select the name of the second contact and click the trackwheel to view the menu Click Call 6 After you connect to the second call click the trackwheel to view the menu Click Join The Active Call screen shows that you are currently on a conference call with the two recipients 7 Toadd another recipient to your call click the trackwheel to view the menu Click Hold Repeat steps 4 to 6 to add additional contacts to your conference call
72. ACE after you set the field to your preference Lotus If you use Lotus Notes as your desktop email program you cannot edit the Start Domino End Duration or Time Zone fields for a saved recurring appointment 5 If you edit a recurring appointment in the Recurrence field press SPACE to change the settings Lotus If you use Lotus Notes as your desktop email program you cannot edit the Domino recurrence pattern of a saved appointment 6 After you view or edit the appointment click the trackwheel to view the menu and then click Save You return to the Calendar screen 196 BlackBerry Wireless Handheld Using the Calendar application Tip To clear a text field click the trackwheel to view the menu and then click Clear A Field If you are in Month view and you click View Appts on the menu your appointments appear in Day view Press ESC to return to Month view Deleting appointments You can maintain your Calendar efficiently by deleting old appointments to free memory space Microsoft If you have enabled Microsoft Outlook s Auto Archive feature and wireless Exchange calendar synchronization appointments are deleted from your handheld when they are archived in Outlook To delete appointments in Day Agenda or Week view 1 On the Home screen click the Calendar icon The Calendar screen appears Verify that you are in Day Agenda or Week view 2 Select the appointment that you want to delete Click the trackwheel
73. AP Service Book does not exist or does not contain appropriate values If this message appears you need to update your WAP service book To reload your WAP service book you need to register your handheld Refer to your Getting Started Guide for more information on registering with the network If you still encounter problems after registering with the network contact your service provider or network operator Handheld User Guide 243 Troubleshooting Error Description Fetch Request Failed because it requires authorization The web page that you are attempting to load requires authorization If a page requires authorization the Browser attempts to obtain a valid user name and password three times If you supply three incorrect user name and password combinations this error appears This message also appears if you press ESC when the Browser is asking for a user name and password Click the trackwheel to view the menu and click Refresh to reload the web page If you continue to receive this message try loading a different web page The fetch request returned a 301 REDIRECT response without a location to redirect to The web page that you are attempting to view has moved no longer exists or the web page that you specified is too old Verify the web page address is current and try to load the web page again Unable to parse address If this message appears the address that you typed might
74. AutoText New screen appears In the Replace field type a keyword Scroll to the With field and type the replacement text In the Using field press SPACE to select either SmartCase or Specified Case BlackBerry Wireless Handheld Sending and reading email and PIN messages Note If you select SmartCase the capitalization of the AutoText entry changes A depending on the context of the sentence in which it is used For example if the word appears at the beginning of a sentence it is capitalized automatically If you select Specified Case the capitalization of the AutoText entry appears exactly as you have typed it in the Replace field 6 The list of AutoText entries changes depending on the locale that you select for your handheld When you add new entries you can set whether you want them to be available in all locales or in a specific locale only In the Locale field press SPACE to select the locale in which you want your new AutoText entry to be available The default is your handheld s default locale Note The locale that you set on this screen sets the locale in which your AutoText entry A is available It does not change the locale for your handheld You can change your default locale in the Options application on the Localization screen Refer to Localization on page 226 for more information 7 After you set the fields click the trackwheel to view the menu and then click Save AutoText New Hide Menu Replaces
75. Berry Wireless Handheld back key using 28 backlighting activating 30 and receiving phone calls 30 backspace key using 29 30 battery FAQs 233 low 132 before you begin 21 bookmarks adding 165 adding to subfolders 169 creating subfolders 168 deleting all 167 deleting individual 167 editing 166 making available offline 165 opening web pages using 159 organizing 159 setting default subfolder 168 using 164 Browser automatically accepting service books 156 161 checking activation status 156 clearing caches 162 closing 172 copying addresses 164 description of 34 refreshing web pages 162 returning to previous web page 158 Service Book configurations 156 setting configuration options 160 setting general options 160 status icons 171 tips for using 172 using cut copy and paste 54 using Find 163 using links 33 Handheld User Guide Index viewing download progress 156 viewing history 158 viewing next and previous web pages 157 bullet characters inserting 47 C cache clearing 162 Calculator closing 209 description of 34 performing mathematical operations 208 performing measurement conversions 208 tips for using 209 using 207 Calendar adding appointments 191 Agenda view 184 appointment fields 193 cancelling meeting requests 202 changing attendees 199 changing meeting request invitees 201 changing views 183 creating meeting requests 198 Day view
76. BlackBerry Wireless Handheld 900 1900 MHz GSM GPRS Networks 900 1800 MHz GSM GPRS Networks Handheld User Guide BlackBerry Wireless Handheld Version 3 3 Handheld User Guide Last revised 04 July 2002 Part number PDF 04777 001 Rev 001 At the time of publication this documentation complies with software version 3 3 0 86 2002 Research In Motion Limited All Rights Reserved The BlackBerry and RIM families of related marks images and symbols are the exclusive properties of Research In Motion Limited RIM Research In Motion Always On Always Connected the envelope in motion symbol and the BlackBerry logo are registered with the U S Patent and Trademark Office and may be pending or registered in other countries All other brands product names company names trademarks and service marks are the properties of their respective owners The handheld and or associated software are protected by copyright international treaties and various patents including one or more of the following U S patents 6 278 442 6 271 605 6 219 694 6 075 470 6 073 318 D445 428 D433 460 D416 256 Other patents are registered or pending in various countries around the world Visit www rim net patents shtml for a current listing of applicable patents While every effort has been made to ensure technical accuracy information in this document is subject to change without notice and does not para a commitment on the part of Research In
77. CE to move down a page in an open memo Press SHIFT SPACE to move up a page in an open memo 206 BlackBerry Wireless Handheld Chapter 11 Using the Calculator application This section provides information on the following topics e Performing mathematical operations e Performing measurement conversions e Exiting the Calculator e Tips for using the Calculator application Using the Calculator application Performing mathematical operations You can use your handheld s Calculator to perform standard mathematical operations To perform a calculation 1 On the Home screen click the Calculator icon The Calculator screen appears 2 Use the keyboard to type the first number of the mathematical operation You can also use the trackwheel to select the numbers that are displayed on the screen 3 Click the operator that you want to use for this calculation 4 Type the next number of the mathematical calculation 5 Click the equal sign The result of the calculation appears Tip You can use your handheld s Calculator memory to save the results of a particular A calculation Use MR MC MS and M to respectively recall clear subtract and add numbers to the Calculator memory The current contents of the memory are shown at the top of the screen You can click the equal sign or press ENTER to display the result of a calculation Press C to clear your handheld display Performing measurement conversions You c
78. EQUIREMENTS FOR EXPOSURE TO RADIO WAVES Your wireless handheld is a radio transmitter and receiver It is designed and manufactured not to exceed the emission limits for exposure to radio frequency RF energy set by the Federal Communications Commission FCC of the U S Government and Industry Canada of the Canadian Government IC These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies The standards include a substantial safety margin designed to assure the safety of all persons regardless of age and health The exposure standard for wireless mobile handhelds employs a unit of measurement known as the Specific Absorption Rate or SAR The SAR limit set by the FCC IC is 1 6W kg Tests for SAR are conducted using standard operating positions specified by the FCC IC with the handheld transmitting at its highest certified power level in all tested frequency bands Although the SAR is determined at the highest certified power level the actual SAR level of the handheld while operating can be well below the maximum value This is because the handheld is designed to operate at multiple power levels so as to use only the power required to reach the network In general the closer you are to a wireless base station antenna the lo
79. IM card security changing PIN code 223 BlackBerry Wireless Handheld disabling 222 enabling 222 using 222 SIM phone book adding entries 121 adding entries to Address Book 122 deleting entries 122 editing entries 121 using 120 viewing 120 smart dialing options description 138 setting 144 SMS messages cannot receive new messages 231 changing addresses 99 compatible numbers 115 composing 72 customizing notification profiles 213 deleting 103 deleting from SIM card 231 deleting multiple by date 104 forwarding 80 leaving messages on SIM card 231 reading 79 received message options 80 receiving all points bulletin message 79 removing history 81 saving 95 searching 87 sending 72 sending one time messages 77 setting options 230 show address 81 show name 81 status icons 73 tips 83 Handheld User Guide Index using AutoText in 74 using cut copy and paste 54 space key using 30 special characters inserting 47 scrolling through 27 specifying search terms 88 status fields 231 status handheld 31 storing received or saved messages 95 subfolders adding bookmarks to 169 creating for Browser bookmarks 168 setting default for Browser bookmarks 168 swapping phone calls 131 symbol key using 30 symbols inserting 30 46 inserting bullets 47 inserting special characters 47 T Tasks adding 176 changing status 179 deleting 179 deleting completed 180 descrip
80. Messages screen Refer to Saving messages on page 95 for more information Reply This action sends a reply to the sender of the open email or PIN message and includes the text of the original message as part of the reply All of the original message is sent even if it was truncated on your handheld Forward This action forwards the open email or PIN message to the contact s that you specify If an attachment is included with the message it is also forwarded The original text of the message is forwarded along with any additional text that you type Reply to All This action sends a reply to all recipients of the message and includes the text of the original message as part of the reply Note If you click the Reply or Reply to All menu items but you do not want to include A the original text in your message you can delete it While you are composing your reply click the trackwheel to view the menu and then click Delete Original Text Delete This action deletes the open email or PIN message Refer to Deleting messages and phone call logs on page 103 for more information More This action requests the remaining portions of a long email message from your desktop email program This action is only available if the email message text is greater than 2 KB Email This option sends an email message to the sender or a recipient of the open email or PIN message This option is only available when your cursor is in the From or To field
81. More your handheld cannot receive more of the message The original message must also appear on your desktop You are not able to receive more of the message if you have deleted moved or modified the message from your desktop Inbox Verify that your handheld is within an area of sufficient wireless coverage and verify that no Inbox rules filter incoming email messages Decryption failure please connect handheld to your computer If this message appears your handheld has an encryption key that is different from the one on your computer You cannot send or receive messages until you connect your handheld to your computer open the desktop software and update the encryption key in the Redirector Settings tool on the Security tab Refer to the Redirector Settings Online Help for more information on generating encryption keys 248 BlackBerry Wireless Handheld Troubleshooting Error Description Desktop couldn t find the original message This message indicates that the original message is no longer on your desktop If a message has been deleted from your desktop email program you cannot forward reply to or request to see more of that message Desktop Email program unable to store message Your desktop email program is not able to store the message Check your mailbox capacity If you are not sure contact your system administrator to verify that your desktop mailbox has not exceeded its lim
82. Motion Limited or any of its subsidiaries affiliates agents licensors or resellers There are no warranties express or implied with respect to the content of this document Research In Motion Limited 295 Phillip Street Waterloo ON N2L 3W8 Canada Research In Motion Europe Centrum House 36 Station Road Egham Surrey TW20 9LF United Kingdom Published in Canada Contents Important safety information cccccsccccsssscssssssscssssssssscsssees 9 Important safety compliance information for BlackBerry 6710M USE S iopet tirit aa EEREN AEE in daa eie eae 14 FCC compliance statement USA ccseeceseseeseeneseseseeneeeees 16 Industry Canada Certification c ccccccssecseeseesesssneeessneenees 17 Important safety compliance information for BlackBerry 6720M TISOLS Ss m e anii beta w best cia ati iE bd 18 INtFOCUCTION sccesccssssccsccsssccsscccsscccsscccsssccssscsssscsssccsssccssseseees 21 Before you egin n e a CE EAEE EEE 21 Handheld features ccccccessssssssssssssesseescesceecsscssessessesseeseeseeseees 21 Is this the correct guide for Me ccseseecessseeeseetetesesesteeetees 22 About this guide sereine hiked cancietetsesidess essunenndhactscabet evbetiens 23 Getting to know your handheld scccsccsssssssssesssscssscesscees 25 Using the keyboard and trackwheel ccccccsseseeeseeseeeees 26 Activating backlighting ccs sssssseseesesesesesneeeeseeeneneeees 30 Navigating applications
83. Set whether you want your phone calls to appear on the Messages screen You can also set which types of calls to log Call Barring Set whether you want to ignore incoming or outgoing phone calls and the types of calls that you want to ignore Call Forwarding Set whether you want to forward incoming phone calls to another phone number General Options Set the general phone options for your handheld including identity restriction confirm deletion automatic answer and hangup options You can also set how you want to sort your list of contacts on the Phone screen Smart Dialing Change the dialing properties for your handheld Voice Mail Set or change your voice mail access number Phone Options Call Barring Call Forwarding General Options Smart Dialing Voice Mail Phone Options screen Note Depending on your service provider s plan some Phone options might not be available on your handheld Contact your service provider or network operator for more information on available services BlackBerry Wireless Handheld Using the Phone application Customizing call logging By default your handheld logs all calls that you place or receive on the Messages screen You can customize the Phone application so that your calls do not appear on the Messages screen You can also specify which calls should be logged To customize call logging 1 On the Home screen click the Phone icon The Phone screen appears 2 Click the trac
84. Start field set the start date and time for the appointment In the New Appointment Subject Status review Location Room B o All Day Event Start Wed Apr 10 2002 9 00 AM End Wed Apr 10 2002 10 00 AM Duration 1 Hour O Mins Time Zones Eastern Time 5 Reminder Recurrence None No Recurrence Notes Calendar New Appointment screen Duration field set the length of time for which the appointment occurs When 191 Using the Calendar application 192 you modify this field the End field automatically reflects the changes If you change the End field the Duration field is automatically updated In the Reminder field set how much time in advance of the appointment that you want to be notified of it If you do not want to be reminded of the appointment set this field to None Note If you want your appointment to recur regularly follow steps 6 through 8 If you do not want your appointment to recur regularly proceed to step 9 In the Recurrence field press SPACE until the desired recurrence option appears on your screen Choose from Daily Weekly Monthly Yearly or None For this example select Daily to set an appointment that recurs on a daily basis Below the Recurrence field additional fields and a message appears describing the recurrence pattern In the Every field press SPACE until the desired amount of time between appointments appears For this example select 2 to set an appointment that r
85. Using the Phone application Click the trackwheel to view the menu and then click Options The Phone Options screen appears Click Call Barring If your SIM card is provisioned for call barring the Call Barring screen appears To bar incoming calls select an option in the Incoming Calls section You can select either All Incoming or Incoming If Roaming Click the trackwheel to view the menu and then click Enable The Enter Password dialog box appears Type your call barring password The Call Barring option is enabled Repeat steps 4 and 5 for outgoing calls In the Outgoing Calls section you can select one of All Outgoing Int l Calls or Int l Not to Home PLMN Note You can only select one of the call barring options in each section You can choose to bar all incoming calls or to bar incoming calls only when you are roaming into a wireless coverage area that does not belong to your home network You can choose to bar all outgoing calls international calls or international calls that are not within your home network s coverage area 7 Click the trackwheel to view the menu and then click Save You return to the Phone Options screen Calls are barred as you have specified To change your call barring password 1 2 On the Home screen click the Phone icon The Phone screen appears Click the trackwheel to view the menu and then click Options The Phone Options screen appears Click Call Barring If your SIM ca
86. What should do if I will not use my handheld for an extended period of time Before you store your handheld for an extended period of time you should save the information from your handheld to your desktop using the desktop software s Backup and Restore tool If you expect that you will not use your handheld for many weeks or months remove the battery from the handheld Your handheld shuts down and after approximately 24 hours enters a special Handheld User Guide 239 Troubleshooting storage state You should store your handheld in a cool dry place When you press any keys or click the trackwheel while your handheld is in this state it does not respond To reactivate your handheld insert the battery into your handheld and recharge it Your stored addresses and messages are preserved while your handheld is turned off When you turn on your handheld a dialog box appears on your screen that prompts you to confirm the current date and time Click Edit to open the Date Time screen to set the date and time If you have integrated your handheld with an enterprise email account and you put your handheld in storage mode you should generate a new encryption key when you activate your handheld again Handheld error messages The following error messages might appear when you use your handheld applications and features Error Description Data connection refused If this error message appears in the handheld status section of the sc
87. Wireless Handheld Using the Browser application Browser Bookmarks Go To https Cancel Go To dialog box typing a web page address 3 Type the address of the web page that you want to view Press SPACE to insert a period and press SHIFT SPACE to insert a slash mark Click OK The requested web page appears Note Depending on your service provider s plan you might not be able to use the Go To dialog box Contact your service provider or network operator for more information To open web pages using bookmarks 1 On the Home screen click the Browser icon The startup screen appears 2 Click the trackwheel to view the menu and click Bookmarks The Browser Bookmarks screen appears By default your saved bookmarks appear on the Browser Bookmarks screen 3 Select the bookmark for the web page that you want to view Click the trackwheel to view the menu and click Get Link The requested web page appears Note Depending on your service provider s plan you might not be able to use A bookmarks Contact your service provider or network operator for more information You can add edit and delete bookmarks Refer to Using bookmarks on page 164 for more information As your list of bookmarks grows you can organize the bookmarks into folders and subfolders Refer to Using bookmark subfolders on page 167 for more information Handheld User Guide 159 Using the Browser application Setting Browser configuration
88. a message 54 tips for using 69 83 D date and time copying from network 225 fields 225 deleting addresses 119 all bookmarks 167 appointments in Day Agenda or Week view 197 appointments in Month view 197 AutoText entries 53 call logs 103 email messages from handheld 266 and desktop 105 individual bookmarks 167 items on Phone screen 137 meeting requests 201 memos 206 messages 103 multiple items by date 104 notification profiles 220 original text from reply messages 63 searches 93 SIM phone book entries 122 SMS messages from SIM card 104 231 Tasks 179 text 54 delivery confirmation email messages 61 description Address Book 34 Alarm 34 Browser 34 Calculator 34 Calendar 34 compose 33 keyboard 26 LCD screen 31 lock 35 MemoPad 34 messages 33 options 35 Phone 34 profiles 34 saved messages 33 search messages 33 tasks 34 trackwheel 26 turn power on off 35 turn radio on off 35 desktop software online Help 23 disabling Alarm 212 BlackBerry Wireless Handheld auto signature 61 call barring 141 call forwarding 143 call logging 139 SIM card security 222 documentation other sources 22 E editing Address Book options 110 addresses 119 appointments in Day Agenda or Week view 195 appointments in Month view 196 auto signature 60 AutoText entries 53 bookmarks 166 Calendar options 182 call notes 148 current email messag
89. a web page your Browser might be using the wrong content mode for this page Refer to Setting general Browser options on page 160 for more information If the page does not load successfully try opening the web page again later Unable to create a Browser session If this message appears your handheld is unable to connect to the WAP gateway The wireless network to which you are connected might only support one connection at a time from your handheld Your handheld s Messages application might be using that single connection preventing the Browser from connecting If your wireless network supports multiple connections your Browser might not be configured to use the correct gateway or the WAP gateway that your handheld is configured to use might be temporarily out of service Try opening your Browser application again later If the problem continues contact your service provider or network operator for more information The Browser has not loaded any pages yet This message appears if you are attempting to view the web page address before any content has been loaded Wait for the web page to finish loading before you attempt to view the web page address The following address was successfully retrieved but contained no data If this message appears there is currently no content available from the web page that you opened To reload the web page click the trackwheel to view the menu and click Refresh If t
90. addresses 118 appointments in Month view 196 call logs on Messages screen 107 email messages 62 IMEI 232 meeting requests 200 memos 205 Phone status 151 phone timers 151 PIN messages 62 SIM phone book 120 SMS messages 79 Tasks 178 web addresses 163 voice mail BlackBerry Wireless Handheld calling 145 configuring 146 description 138 volume setting for Phone 127 134 WwW waits adding 116 placing calls using 149 using 149 web addresses viewing 163 web client online Help 23 web pages background requests 170 opening saved web pages from Messages screen 171 opening using addresses 158 Handheld User Guide Index opening using bookmarks 159 opening using links 157 saving to Messages screen 170 stop loading 157 viewing addresses 163 viewing history 158 viewing next and previous 157 wireless calendar synchronization adding appointments 191 198 and auto archive 197 before enabling 189 description of 189 enabling 189 managing someone else s Calendar 200 WML content mode in Browser 161 277
91. age options how to send one time messages how to send messages to several contacts at one time how to format your messages how to receive more of a message and how to manage attachments The Sending and reading SMS messages chapter explains how to send and receive short message service SMS messages set SMS message options and remove SMS message history The Managing messages and phone call logs chapter explains how to file save search edit and delete messages and phone call logs Introduction The Using the Address Book application chapter explains how to set Address Book options and how to add edit view and delete contacts This chapter also explains how to view add edit and delete abbreviated and short dialing numbers on your SIM card The Using the Phone application chapter explains how to place and answer phone calls how to set Phone options how to place calls on hold how to mute phone calls how to place conference calls and how to use phone call notes The Using the Browser application chapter explains how to use your handheld to browse web pages view page addresses and manage saved web site addresses and set Browser options The Using the Tasks application chapter explains how to add edit view and delete tasks and how to change the status of a task The Using the Calendar application chapter explains how to add edit view and delete appointments and how
92. ages screen Tip You can use your handheld s cut copy and paste feature when you edit messages A Refer to Using cut copy and paste on page 54 for more information To change addresses 1 On the Home screen click the Messages icon The Messages screen appears 2 Select a sent message for which you want to change the recipient and click the trackwheel to view the menu For this example select a sent email message and click Open 3 In the open message click the trackwheel to view the menu and then click Edit Message The text of the message appears 4 Inthe To field select the recipient of the message Click the trackwheel to view the menu and click Change Address The Select Address screen appears 5 Select the new recipient of the message and click the trackwheel to view the menu Click Email 6 Make any additional changes to the message and click the trackwheel to view the menu Click Send Handheld User Guide 99 Managing messages and phone call logs You return to the Messages screen and the edited message is sent to the new recipient Note You can also change the address of a message when you are composing it In the A message scroll to the To field to select the recipient of the message Click the trackwheel to view the menu and click Change Address Select the new recipient and click the trackwheel to view the menu Click the send method either email or PIN Resending messages If for some reason
93. all forwarding Click the trackwheel to view the menu and then click Disable Click the trackwheel to view the menu and then click Close Handheld User Guide 143 Using the Phone application You return to the Phone Options screen You will receive all calls on your handheld Tip To quickly disable a call forwarding profile select it on the Call Forwarding screen A and press SPACE Press SPACE again to enable it Setting smart dialing options The fields on the Smart Dialing screen specify the dialing properties for your handheld To set smart dialing options 1 On the Home screen click the Phone icon The Phone screen appears 2 Click the trackwheel to view the menu and then click Options The Phone Options screen appears 3 Click Smart Dialing The Smart Dialing screen appears 4 You can change your country code and the value for your default national phone number length You can also type your area code Note The default phone number length that you type in the National Number Length A field specifies the default length for phone numbers in your current country This value includes your area code and local number but does not include your country code or your National Direct Dialing prefix When you type your area code do not include your National Direct Dialing prefix 5 Click the trackwheel to view the menu and then click Save You return to the Phone Options screen To set corporate dialing If you
94. ame A corporate number you only need to include x and the extension number Calling voice mail If your handheld s SIM card is provisioned for voice mail the voice mail access number is obtained automatically from the SIM card Contact your service provider or network operator for more information on enabling voice mail for your SIM card To call voice mail You can use your handheld to check your voice mail messages 1 On the Home screen click the Phone icon The Phone screen appears 2 Click the trackwheel to view the menu Click Call Voice Mail Your handheld dials your voice mail access number Follow the prompts to listen to your messages Handheld User Guide 145 Using the Phone application Note If your SIM card is provisioned for voice mail and a new voice mail message is A received the Call Voice Mail menu item appears on the menu of all handheld applications In addition the voice mail icon appears in the handheld status section of the screen If your SIM card is not provisioned for voice mail and you have not typed a voice mail access number on the Voice Mail screen you are prompted to type it before you continue To call your handheld voice mail you can place a phone call to your handheld s phone number You are directed to your voice mail automatically If your SIM card has not been provisioned for voice mail and you have not entered a voice mail access number you are prompted to type a voice mail access nu
95. ame and Phone fields type the contact s name and phone number Note The number of characters that you can type in the Name field is configured by your service provider or network operator when the SIM card is provisioned Contact your service provider or network operator for more information 5 Click the trackwheel to view the menu and click Save You return to the Find screen and the new contact is added to your SIM phone book To edit a SIM phone book entry You can edit ADN phone book entries that are stored on your SIM card 1 On the Home screen click the Address Book icon The Find screen appears 2 Click the trackwheel to view the menu and click SIM Phone Book The Find screen appears with the message Loading SIM Phone Book 3 Select the phone book entry that you want to edit Click the trackwheel to view the menu and click Edit The ADN Phonebook Entry screen appears 4 Edit the fields on this screen When you finish click the trackwheel to view the menu and click Save You return to the Find screen Handheld User Guide 121 Using the Address Book application To add SIM phone book entries to the Address Book If contacts in your SIM phone book are not saved in your handheld Address Book you can add them 1 2 5 On the Home screen click the Address Book icon The Find screen appears Click the trackwheel to view the menu and click SIM Phone Book The Find screen appears with the message Load
96. an use your handheld s Calculator to convert numbers to and from metric measurements You can convert centimeters to inches meters to feet meters to yards kilometers to miles kilograms to pounds Celsius to Fahrenheit liters to US gallons liters to UK gallons and reverse To convert measurements 1 On the Home screen click the Calculator icon The Calculator screen appears 2 Type the number that you want to convert and click Menu 3 Click the appropriate conversion direction either From Metric or To Metric For this example select From Metric A second menu appears from which you can select the type of conversion to perform 208 BlackBerry Wireless Handheld Using the Calculator application The converted results are shown on the Calculator s display Closing the Calculator On the Calculator screen click Menu Click Close Tips for using the Calculator application On the Calculator screen hold ALT and roll the trackwheel to scroll vertically Handheld User Guide 209 Using the Calculator application 210 BlackBerry Wireless Handheld Chapter 12 Customizing your handheld s options This section provides information on the following topics e Setting the Alarm e Using keyboard lock e Customizing notification profiles e Setting the Auto On Off feature e Using SIM card security e Customizing handheld options e Handheld options Customizing your handheld s options Setting the Alarm
97. appointment has a reminder set appointment has text typed in the Notes field appointment recurs recurring appointment has an exception A p appointment is an all day event appointment spans multiple days this icon appears in Agenda view for E Microsoft Outlook users only Week view This view displays the week that you select and includes any appointments for that week Today s date is outlined You can scroll vertically through your appointments by rolling the trackwheel All appointments are marked with an outlined box that spans the length of the appointment Microsoft f you are using Microsoft Outlook as your desktop email program and your Exchange appointment spans multiple days the outlined box spans the days on which the appointment is scheduled If an appointment is an all day event the day appears in bold The column contains dotted lines to indicate that all the hours in the day are booked for an appointment When your cursor rests on an appointment the subject location and time are displayed at the bottom of the screen Hold ALT and roll the trackwheel to scroll horizontally through the appointments Two arrows at the top of the screen indicate that you can scroll to view more appointments Handheld User Guide 185 Using the Calendar application Jun 4 2002 10 064 4 Status update Meeting room 2 10 00a 11 00a Calendar Week view Month view This view displa
98. approved for such use Use of non RIM approved accessories may violate RF exposure guidelines and may void your warranty SAR INFORMATION EXPOSURE TO RADIO FREQUENCY ENERGY The BlackBerry 6720 Wireless Handheld RIM model R6020GE has been designed and manufactured to comply with applicable safety requirements for exposure to radio waves These requirements are based on scientific guidelines and include safety margins designed to protect the safety of all persons regardless of age and health 18 BlackBerry Wireless Handheld Important safety information Radio wave exposure guidelines employ a unit of measurement known as the Specific Absorption Rate SAR This product is within the SAR limit adopted by European countries under the recommendations of the International Commission on Non lonising Radiation Protection ICNIRP ANTENNA CARE Use only the supplied integral antenna Unauthorized antenna modifications or attachments could damage the handheld and may violate applicable laws and regulations by causing radio frequency RF energy to be above the recommended limits Any such unauthorized use modification or attachment will invalidate the warranty provided with the handheld and may be dangerous AIRCRAFT SAFETY Switch off your handheld s radio when in an aircraft The effect of the use of your handheld s radio in an aircraft is unknown Such use may affect aircraft instrumentation communication and performance
99. ar on the Messages screen To send an email message from a specific service book If you are using your handheld with multiple service books you can select the account from which you want to send messages 1 On the Home screen click the Compose icon The To screen appears 2 Select a contact and click the trackwheel to view the menu Click Email 3 Inthe Subject field type a subject and press ENTER Type your message 4 After your message is complete click the trackwheel to view the menu 5 To send your message from your enterprise email account click Send from Desktop To send your message from your new or ISP email account click Send from Web Client To Jeremy HjHide Menu Subject Cont Seject fire you going Rae ETT aE arya Do you need 4Send from Web Client Save Draft Add To Add Ce Add Bee Attach Address Edit AutoText Options Cancel Composing message menu Send from Desktop item You return to the Messages screen The message is sent from the account that you select Your default service appears as the first item on the menu Handheld User Guide 41 Sending and reading email and PIN messages Note If you are replying to or forwarding a message you cannot select the service book A from which you want to send the message The reply or forwarded message must be sent through the same service book as the original message You can set your default service book on the Message Services screen
100. arm sounds again after the amount of time that is set in the Snooze field 212 BlackBerry Wireless Handheld Customizing your handheld s options Note When the Alarm notifies you you can press any key to stop notification but the Daily Alarm dialog box remains on the screen Click the trackwheel or press ENTER to close the Daily Alarm dialog box Alarm fields The Daily Alarm screen contains the following fields Alarm Select whether you want the Alarm to notify you By default this field is set to Off Time Set the time at which you want the Alarm to notify you By default this field is set to 00 00 Snooze Select whether you want a snooze feature and the interval at which you want the Alarm to sound again Choose from Off 1 Min 5 Min or 10 Min By default this field is set to Off Active on Weekends Select whether the Alarm should notify you every day including Saturday and Sunday By default this field is set to Yes With the field set to No the Alarm notifies you on weekdays only Using keyboard lock You can lock your handheld keyboard to avoid accidentally placing phone calls or typing characters When you lock your keyboard the Lock screen appears If you type owner information in the Options application on the Owner screen it appears on the Lock screen You should include your contact information in the event that your handheld is lost 1 On the Home screen click the Keyboard Lock icon The Lock scree
101. as been requested this error message indicates that there is a problem receiving the rest of the message Request More again If more of the message still does not arrive at your handheld contact your service provider or network operator for more information No routing information If this message appears the handheld does not have the correct routing information to send the message Register your handheld with the wireless network to update the routing information You must be in an area of sufficient wireless coverage to register your handheld You are in an area of sufficient wireless coverage if GPRS and one or more bars appear with the wireless coverage indicator in the handheld status section of the screen Refer to the Getting Started Guide for more information on registering with the network Refused by service If this message appears the connection to the wireless network refused your message Send a new email message to your contact Service Disabled If this message appears the ability to send and receive messages is disabled Insert your handheld in the cradle and connect to the desktop software If the message appears again contact your system administrator Transaction error If this message appears there is a general error with your handheld Contact your system administrator Transaction error bad format If this message appears there is an error transmitting the message Try registering w
102. at you want to delete the item This dialog box appears only if Confirm Delete is enabled on the Message List Options screen Click Delete You return to the Messages screen and the message or phone call log is no longer listed Note You can delete an open message You can also delete messages from the Search A Messages and Saved Messages screens If you request more of an email message you should not delete the message until you have received the rest of it Refer to Receiving long email messages on page 65 for more information on receiving long email messages If you delete an SMS message from the Messages screen it is deleted from your handheld s SIM card if on the SMS screen you have set the Leave messages on SIM Card field to No Refer to SMS on page 230 for more information on deleting SMS messages from your SIM card To delete multiple items by date You can delete all email PIN or SMS messages and phone call logs prior to a particular date by selecting a date field 1 On the Home screen click the Messages icon The Messages screen appears 2 Select a date field and click the trackwheel to view the menu Click Delete Prior 104 BlackBerry Wireless Handheld Managing messages and phone call logs Hide Menu Mark Prior seas M M Compose Email Compose PIN Place Call S3p Scott 38p Andre Close Messages screen menu Delete Prior item 3 A dialog box appears prompting you to confirm that you want t
103. ater If you are still unsuccessful contact your service provider or network operator for more information Cannot connect call in progress If this message appears your handheld cannot place an additional call when one is in progress Contact your service provider or network operator to find out if your handheld is enabled for conference calls No more conference members allowed If this message appears you have reached the maximum number of participants for a conference call You cannot add any additional callers Password not changed If this message appears there was an error when you entered a new password The password has not been changed Try changing the password again Radio is off cannot connect to network If this message appears your handheld is attempting to place a call but the handheld radio is turned off To turn on the radio on the Home screen click the Turn Wireless On icon Timeout waiting for radio If this message appears your handheld radio was turned off and the handheld attempted to place a call that automatically turned on the radio The handheld did not attach to the wireless network before the phone call was processed Wait until the handheld attaches to the wireless network and place your call again 254 BlackBerry Wireless Handheld Troubleshooting Error Description Voice Mail number not set If this message appears the voice mail acces
104. ation 189 ending phone calls 132 enter key using 29 escape key using 30 F fields Address Book 114 Alarm 213 Auto On Off 221 Calendar appointment 193 clearing 90 119 177 193 206 network 227 owner information 228 profiles 215 screen keyboard 228 security 229 SMS 230 status 231 Tasks 178 user defined 117 file attachments forwarding 67 filing email messages 86 find using in messages 55 using in web pages 163 firewall 225 folders adding bookmarks to 169 creating for Browser bookmarks 168 on handheld 86 returning to default in search 91 searching in 89 setting default for Browser bookmarks 168 formatting 268 automatic capitalization 48 automatic punctuation 48 messages automatically 48 forward key using 28 forwarding call notes 148 email and PIN messages 63 file attachments 67 phone calls 142 SMS messages 80 frequently asked questions battery 233 G general phone options description 138 Getting Started Guide 23 H handheld Address Book icons 116 application icons 33 Browser icons 171 Calendar icons 184 customizing options 211 keyboard 26 LCD screen 31 locking keyboard 213 message status icons 43 73 navigational icons 37 network status icons 36 Phone icons 128 setting options 37 SMS compatible phone number 72 status icons 35 status section 31 Tasks icons 177 trackwheel 26 handheld features 21 handheld options about
105. be incorrect Try typing the address again You may not be in an area covered by wireless data service If this message appears the Browser cannot contact the currently configured WAP server You could be in an area that does not allow service to this particular WAP gateway Verify that you are in an area of sufficient GPRS wireless coverage GPRS and one or more bars should appear with the wireless coverage indicator in the handheld status section of the screen If you are within an area of GPRS wireless coverage click the trackwheel to view the menu and click Refresh to reload the web page If you are still unable to connect to the WAP gateway at this address contact your service provider or network operator for more information The Browser encountered a problem while processing this document and is unable to display it If this message appears an error occurred while displaying the current web page Click the trackwheel to view the menu and click Refresh to reload the web page If you continue to receive this message when the handheld tries to display the web page your Browser could be using the wrong content mode for this page Refer to Setting general Browser options on page 160 for more information 244 BlackBerry Wireless Handheld Troubleshooting Error Description You are not currently in an area that can handle data communication If this message appears the Browser cannot retr
106. bookmarks on page 165 for more information 5 After you make changes click Accept You return to the Browser Bookmarks screen To delete bookmarks You can delete bookmarks to manage your bookmark list more efficiently You can also remove all bookmarks 1 On the Home screen click the Browser icon The startup screen appears 2 Click the trackwheel to view the menu and then click Bookmarks Your list of saved bookmarks appears 166 BlackBerry Wireless Handheld Using the Browser application 3 Select the saved bookmark that you want to remove Click the trackwheel to view the menu Browser Hide Menu Home PalGet Link TEA GO To Delete Bookmark Move Bookmark Up Remove All Bookmarks View Bookmark Subfolders Options Hide Close Browser screen menu Delete Bookmark item 4 To delete one bookmark click Delete Bookmark A dialog box appears confirming that you want to delete the bookmark This dialog box appears if the Confirm Delete Bookmarks check box is selected on the General Properties screen of the Browser options To delete all the bookmarks in a folder or subfolder click Remove All Bookmarks A dialog box appears confirming that you want to delete all bookmarks This dialog box appears if the Confirm Delete Bookmarks check box is selected on the General Properties screen of the Browser options 5 Click Delete You return to the Browser Bookmarks screen and the bookmark is no longer
107. cation click the trackwheel to view the A menu and click Clear All Timers 4 Click the trackwheel to view the menu and then click Save The timer is reset and you return to the Phone screen Placing emergency calls You can place calls to emergency numbers at any time even if your handheld has a password set or does not have a SIM card inserted Warning This feature is reserved for emergency calls ONLY Only recognized A emergency numbers such as 911 or 112 are accepted when your handheld is locked To place emergency calls 1 If your handheld is locked with a password and you want to place an emergency call click the trackwheel 152 BlackBerry Wireless Handheld Using the Phone application 2 A dialog box appears with the message Device is locked Click Emergency Call 3 Another dialog box appears prompting you to confirm that you want to make the emergency call Click Yes 4 Type a recognized emergency phone number and click the trackwheel Your handheld dials the emergency phone number Note When you have a password enabled on your handheld and your SIM card is A removed your handheld locks Roll the trackwheel The Device is locked dialog box appears Click Emergency Call to dial the emergency phone number If your handheld radio is turned off when you attempt to place an emergency call the radio is turned on automatically and the call is placed Tips for using the Phone application In number field
108. ccount account Integration with Information appearing in this format prefaced by Integration with enterprise email enterprise email account pertains to handhelds that are configured for this integration option You can use the features that are described in sections marked with this note if you have integrated your BlackBerry Desktop Software with your enterprise email account account Handheld User Guide 23 Introduction Microsoft Information appearing in this format prefaced by Microsoft Exchange Exchange pertains to handhelds that are set up with a Microsoft Exchange enterprise email account You have a Microsoft Exchange email account if Microsoft Outlook is your email client and in Outlook if on the Tools menu you click Services the dialog box lists Microsoft Exchange Server as a service Lotus Domino Information appearing in this format prefaced by Lotus Domino pertains to handhelds that are set up with a Lotus Domino email account You have a Lotus Domino email account if you use Lotus Notes as your email client Note Notes appear in this format and contain important information on the associated A topic Tip Tips appear in this format and provide optional or time saving information on the A associated topic Warning Warnings appear in this format and advise you that failure to take or avoid a A specific action can result in data loss or physical damage to you or your handheld A list of tips is inc
109. ce to determine if they are adequately shielded from external RF energy Your physician may be able to assist you in obtaining this information Turn your handheld OFF in health care facilities when any regulations posted in these areas instruct you to do so Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy Handheld User Guide 11 Important safety information Posted Facilities Turn your handheld OFF in any facility where posted notices so require BLASTING AREAS To avoid interfering with blasting operations turn the wireless feature of your handheld OFF when in a blasting area or in areas posted Turn off two way radio Obey all signs and instructions POTENTIALLY EXPLOSIVE ATMOSPHERES Turn your handheld OFF when in any area with a potentially explosive atmosphere and obey all signs and instructions Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death Areas with a potentially explosive atmosphere are often but not always clearly marked They include fueling areas such as gasoline petrol stations below deck on boats fuel or chemical transfer or storage facilities vehicles using liquefied petroleum gas such as propane or butane areas where the air contains chemicals or particles such as grain dust or metal powders and any other area where you would normally be advised to turn off your vehicle engine ADDITIONAL
110. ced or received phone calls on the Messages screen as A opened You can mark missed phone calls as opened To mark a message as opened 1 On the Home screen click the Messages icon The Messages screen appears 2 Select an unopened message and click the trackwheel to view the menu Click Mark Opened 12 41pm FE __ FRI MAY 31 Fie lt service pr Mon May dikan acii 4 25p Kate Dem Rev Tue May leorward 7 16p Mark Guo Delete 4 26p Amy Krul Compose Email 3 53p Scott To Compose PIN 3 38p Andrea B Place Call 12 07p Scott To Compose SMS 6 Fri May Search 37p Amy Krul Search Sender 35p Rob Barn Search Subject The message is marked as opened To mark all messages as opened 1 On the Home screen click the Messages icon The Messages screen appears 102 BlackBerry Wireless Handheld Managing messages and phone call logs 2 Select a date field Click the trackwheel to view the menu and click Mark Prior Opened Hide Menu Mark Prior Opened Sein Enl Delete Prior Mon M Compose Email 25p Kate Compose PIN wn 28 pa are ba E 16p Mark Compose SMS 31p Rob B Search 6p Amy K 53p Scott 38p Andre Close 12 07p Scott Tooke Printing lt BE RRIPEBY Messages screen menu Mark Prior Opened item All messages in the list prior to the date that you select are marked as opened Deleting messages and phone call logs Al
111. charging unit to its normal operation Failure to observe all safety instructions contained in this guide will void the Limited Warranty and may lead to suspension or denial of services to the offender or legal action or both Important safety compliance information for BlackBerry 6710 users EXPOSURE TO RADIO FREQUENCY SIGNALS Your wireless handheld portable device is a low power radio transmitter and receiver When it is ON it receives and also sends out radio frequency RF signals Your wireless handheld complies with Federal Communications Commission FCC guidelines respecting safety levels of RF exposure for handheld wireless devices which in turn are consistent with the following safety standards previously set by both U S and international standards bodies e Institute of Electrical and Electronics Engineers IEEE C95 1 1999 e National Council on Radiation Protection and Measurements NCRP Report 86 1986 e International Commission on Non Ionizing Radiation Protection ICNIRP 1996 14 BlackBerry Wireless Handheld Important safety information To maintain compliance with FCC RF exposure guidelines use only RIM supplied or approved accessories When carrying the wireless handheld while on use the specific RIM holster that has been tested for compliance Use of non RIM approved accessories may violate FCC RF exposure guidelines SPECIFIC ABSORPTION RATE DATA THIS MODEL WIRELESS HANDHELD MEETS GOVERNMENT R
112. contacts to your handheld Address Book to create a database You can add addresses to your Address Book manually from messages and from links You can also add and update contacts from the Phone screen Note Depending on your service provider s plan the Phone application might not be A available on your handheld Contact your service provider or network operator for more information on available services Integration with If you have integrated your desktop software with an enterprise email enterprise email account you can also add Address Book entries by importing them from your desktop email program Refer to the Backup and Restore Online Help account S for more information To add addresses manually 1 On the Home screen click the Address Book icon The Find screen appears 2 Click the trackwheel to view the menu and click New Address The New Address screen appears 3 Type your contact s information and press ENTER at the end of each field New Address First Andrea Last Busch Emails andrea bus f Company Titles Work Home Mobile Pager Fax PIN Address1 Address City 2 7 New Address screen adding an address Handheld User Guide 111 Using the Address Book application Tip You can save up to three email addresses for the same contact To add another A email address click the trackwheel to view the menu and click Add Email Address An additional Email field appears on the New
113. creen Auto On Off fields The Auto On Off screen contains the following fields Weekday On Configure the handheld to turn on automatically at a specific time on weekdays Handheld User Guide 221 Customizing your handheld s options Weekday Off Configure the handheld to turn off automatically at a specific time on weekdays Weekend On Configure the handheld to turn on automatically at a specific time on the weekend Weekend Off Configure the handheld to turn off automatically at a specific time on the weekend Note Both Weekday and Weekend options have an Enabled Disabled field These A fields must be set to Enabled for the handheld to turn on and off automatically Using SIM card security You can enable or disable SIM card security and change your SIM card s PIN code Warning If an incorrect PIN code is typed three times your SIM card no longer functions To use your handheld again you must ask your service provider or network operator for the personal unblock key PUK for your SIM card To enable SIM card security 1 On the Home screen click the Options icon The Options screen appears 2 Click SIM Card The SIM Card screen appears Verify that Security Disabled appears at the top of the screen 3 Click the trackwheel to view the menu and then click Enable Security The Enter PIN Code dialog box appears 4 Type your PIN code and then click the trackwheel A dialog box with the message Securit
114. d Set the amount of time that the service center keeps the SMS message if it cannot be delivered to your contact immediately By default this option is set to Max Sent As Set the type of SMS message to send By default this option is set to Text Number of Previous Items Select the number of previous SMS messages sent to or received from the contact that you want to be displayed when you view an SMS message By default this option is set to 7 Service Center This field displays the phone number for the service center through which your SMS messages are sent The default number is provided by your service provider on your SIM card Status The Status screen provides information about your handheld and the wireless network You cannot change the information on this screen Signal This field shows the strength of your handheld s network signal in decibel milliwatts dBm Battery This field shows the approximate amount of battery life remaining File Free This field shows the amount of available memory in bytes to store messages phone call logs Address Book entries AutoText entries memos tasks and appointments Handheld User Guide 231 Customizing your handheld s options File Total This field shows the amount of memory in bytes that is currently being used PIN This field shows your handheld s personal identification number PIN IMEI This field shows your handheld s International Mobile Equipmen
115. d and respond to the message at a later time Note You cannot mark placed or received phone calls on the Messages screen as A unopened You can mark missed phone calls as unopened To mark a message as unopened 1 On the Home screen click the Messages icon The Messages screen appears 2 Select an opened message and click the trackwheel to view the menu Click Mark Unopened 1 2 40 PM Hide Menu FRI MAY 31 Open lt service pr Ea Mon May 4 25p Kate Denlpave Tue May peP Y Forward 5231p Rob Barn Sete 4 26p Amy Krul Compose Email 3 53p Scott To Compose PIN 3 38p Andrea B Place Call 12 07p Scott To Compose SMS Fri May Search a 6 37p Amy Krul Search Sender 6 35p Rob Barn Search Subjecty Messages screen menu Mark Unopened item E a 2 2 The message is marked as unopened Handheld User Guide 101 Managing messages and phone call logs Integration with If you have integrated your desktop software with an enterprise email enterprise email account you can mark an email message that has already been read on account your desktop as unopened on your handheld When you synchronize your handheld with your desktop the message is marked as opened on both your handheld and your desktop Marking messages as opened If you have many email PIN or SMS messages that you have not read on your handheld but you have read them on your desktop you might want to mark them as opened Note You cannot mark pla
116. d feature in a web page 1 On the Home screen click the Browser icon The startup screen appears 2 Go to the web page on which you want to find a specific word or number 3 Scroll to the top of the web page Click the trackwheel to view the menu and then click Find The Search for dialog box appears Tip Your handheld s Find feature only locates a word or number that appears at or A following your cursor To search the entire web page place your cursor at the top of the web page 4 Type a word or number that you want to locate within the web page and click the trackwheel The cursor moves to the first occurrence of the word or number that you specified Note If the word or number is not found the Not found dialog box appears 5 After you locate a specific word or number you can search for that word or number again Click the trackwheel to view the menu and then click Find Next The next occurrence of the word or number that you typed is selected Viewing web addresses You can view addresses for web pages and links You can view web page addresses at any time but you can only view web link addresses after you select a link To view web page addresses 1 On the Home screen click the Browser icon The startup screen appears Handheld User Guide 163 Using the Browser application 2 After loading the web page click the trackwheel to view the menu and click Page Address The Address dialog box appears display
117. d on your account this icon with the text f Voicemail appears beside the opened message when a new voice Voicemail mail message is waiting this icon appears on the Messages screen Answering phone calls When you receive a phone call you receive visual notification and any other notification depending on how you have configured your notification profiles Refer to Customizing notification profiles on page 213 for more information on setting your notification profiles If you are already connected to a phone call when an incoming phone call is received the handheld beeps The handheld backlighting turns on automatically when you receive a phone call Note If you are composing an email PIN or SMS message or are using another A handheld application when you receive a phone call the action is interrupted until you answer or ignore the phone call If you answer the phone call the Active Call screen appears To return to the last application that you were using click the trackwheel to view the menu and click Hide You return to the last application that you were using You cannot press ESC to return to the last application that you were using Pressing ESC while on the Active Call screen ends the phone call When you receive an incoming call the contact s name and phone number appear if the contact is in your Address Book The contact s name and phone number also appear if you have subscribed to a caller identification service
118. ddress Book 66 attachments to messages 56 AutoText entries 50 AutoText entries for SMS messages 74 bookmarks 165 bookmarks to subfolders 169 bullet characters 47 call notes 147 invitees to meeting 198 memos 204 notification profiles 214 pauses and waits 116 SIM phone book entries 121 SIM phone book entries to Address Book 122 special characters 47 symbols 46 tasks 176 Address Book adding addresses from attachments 66 adding addresses from links 113 Handheld User Guide adding addresses from Phone screen 113 adding addresses manually 111 adding entries from SIM phone book 122 attaching addresses to messages 56 changing name of user defined field 117 deleting addresses 119 description of 34 editing addresses 119 fields 114 searching addresses 118 setting options 110 status icons 116 tips for using 123 updating addresses from Phone screen 114 using cut copy and paste 54 viewing addresses 118 viewing contacts in the Phone application 150 addresses adding from links 113 adding from phone call logs 112 adding from Phone screen 113 adding from received messages 112 adding manually 111 261 Index changing in messages 99 showing 64 81 updating 114 Alarm customizing notification profiles 213 description of 34 fields 213 setting 212 snooze feature 212 turning off 212 ALT key description 27 use with other keys 29 use
119. disconnect the apparatus from the wall outlet or convenience receptacle Liquids and foreign objects Never push objects of any kind into the BlackBerry Wireless Handheld or any accessories through openings as they may short out parts and this may result in a fire or electric shock Do not use the handheld or any accessories near water for example near a bathtub or a sink in a wet basement near a swimming pool etc Never spill liquid of any kind on the handheld or any accessories Unplug the charging unit from the wall before cleaning Stability Do not place the handheld charging unit or any accessories on any unstable surface such as a cart stand tripod bracket or table It may fall thereby potentially causing serious injury to a child or adult and or serious damage to the handheld charging unit or any accessories Take care when using the handheld with any charging units to place the charging unit in a secure and stable spot and route the power cord in a way that reduces the risk of injury to others such as by tripping or choking Care Do not use liquid or aerosol cleaners or solvents Clean only with a dry cloth High heat The handheld and any accessories should be situated away from any heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat Power Cord Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and
120. e Press ALT RIGHT SHIFT to turn on CAP lock mode Press SHIFT again to turn it off Press LEFT SHIFT ALT to turn on NUM lock mode Press ALT again to turn it off Using cut copy and paste Press ALT and click the trackwheel to enter selection mode Hold SHIFT and roll the trackwheel to select the next character Roll the trackwheel to select the line of text In selection mode press ALT and click the trackwheel to copy the selected text or character In selection mode press BACKSPACE to delete the selected text or character Press ESC to exit selection mode Press SHIFT and click the trackwheel to paste the selection Handheld User Guide 69 Sending and reading email and PIN messages Reading messages To open messages quickly on the Messages screen press ENTER or double click the trackwheel e Hold ALT and roll the trackwheel to move up or down a page in the Messages application Press ENTER to move down a page in an open message Press ALT ENTER to move up a page Press T to go to the top of a list or received message Press B to go to the bottom of a list or received message Press SPACE in the body of a received message or on the Messages screen to move down a page Press SHIFT SPACE to move up a page e If you closed a message before you finished reading it open the message and press G to return to the last cursor position in that message Press N to go to the nex
121. e Click the trackwheel to view the menu and click Refresh to reload the web page If the page still does not load successfully try opening the web page again later The following deck did not contain a card with the name If this message appears the link points to a part of the web page that does not exist Try loading a different web page or selecting another link WML Converter was unable to convert the data If this message appears the web page that you are attempting to view might not be available in WML format or might contain incorrect WML tags or attributes Click the trackwheel to view the menu and click Refresh to reload the web page If you continue to receive this message when the handheld tries to load a page your Browser might using the wrong content mode Refer to Setting general Browser options on page 160 for more information If the web page still does not load successfully there could be a problem with the page Try visiting the web page again later Handheld User Guide 245 Troubleshooting Error Description WML Page error Attempting to set a task outside a container If this message appears the page that you are attempting to view might not be available in WML format or it might contain incorrect WML tags or attributes Click the trackwheel to view the menu and click Refresh to reload the web page If you continue to receive this message when the handheld tries to load
122. e options 44 email message delete 105 handheld options 223 MemoPad options 204 memos 206 message options 44 notification profiles 220 Phone options 138 searches 91 sent email messages 98 SIM phone book entries 121 SMS message options 230 task status 179 Tasks 178 Tasks options 176 text 54 user defined field name 117 using cut copy and paste 54 email messages automatic capitalization in 48 automatic punctuation in 48 Handheld User Guide Index changing address while composing 100 changing addresses 99 composing 40 customizing auto signature 60 customizing notification profiles 213 deleting 103 deleting from handheld and desktop 105 deleting multiple by date 104 editing sent 98 filing 86 formatting automatically 48 forwarding 63 level 1 notification 215 options for received messages 62 reading 62 receiving confirmation for 61 receiving long 65 saving 95 saving drafts 97 searching 87 searching by sender or recipient 93 searching by subject 94 sending 40 sending from specific service book 41 sending using links 78 setting current message options 44 show address 64 show name 64 status icons 43 tips 69 using cut copy and paste 54 emergency calls placing 152 enabling Alarm 212 auto on off 222 267 Index call barring 139 call forwarding 143 call logging 139 SIM card security 222 wireless calendar synchroniz
123. e the title press BACKSPACE to delete it and type a new one By default bookmarks are added to the Browser Bookmarks folder To specify a subfolder click Change Folder The Bookmarks screen appears Expand and collapse the folders to locate the subfolder into which you want to add your bookmark Click the trackwheel to view the menu and click Select Folder The Add Bookmark dialog box appears with the specified subfolder s name in the Create in field Click Add You return to the web page that you were viewing Handheld User Guide 169 Using the Browser application Saving web pages to your Messages screen Instead of adding web pages to a bookmarks folder you can save web pages on your Messages screen The saved web page appears on your Messages screen with a W icon beside it On the Messages screen you can select a saved web page and start the Browser application to view it To save web pages to your Messages screen 1 On the Home screen click the Browser icon The startup screen appears 2 Open a web site that contains a page that you want to save on your Messages screen and click the trackwheel to view the menu 3 Click Save Page The requested web page is added to your Messages screen You return to the web page that you were viewing Note You can open saved web pages directly from your Messages screen Refer to To A open web pages that are saved on the Messages screen on page 171 for more information W
124. e entries at any time Refer to Using AutoText on page 49 for more information on how to work with AutoText entries Date Time Set the date and time on your handheld so that your messages phone calls and appointments contain the correct time stamp Tip You can update the date and time automatically using the desktop software Refer A to the Intellisync Online Help for more information Time Zone Select your time zone Your handheld automatically adjusts the time depending on the time zone Time Set the current time Time Format Select a 12 hour or 24 hour clock Date Set the current date Network Date This field displays the current date on the wireless network Network Time This field displays the current time on the wireless network Note The information that you set in the Time Time Format and Date fields A determines how the date and time appear in the handheld status section of the screen and on the Calendar and Lock screens You can update your handheld date and time automatically by using the network date and time Click the trackwheel to view the menu and then click Copy Network Time The date and time from the network are copied into the Date and Time fields on this screen Click the trackwheel to view the menu and then click Save to save the settings Firewall If you have third party applications on your handheld the firewall option prevents these applications from sending or receiving information from
125. e than one phone number for a contact you are prompted to select the number that you want to call The Phone screen appears and your handheld dials the phone number of the contact that you select Tip To end a call click the trackwheel to view the menu and click End Call You can also A press ESC to end the call To view phone call logs on the Messages screen You can open and view the phone call log for any received or placed call 1 On the Home screen click the Messages icon The Messages screen appears 2 Select a placed or received call and click the trackwheel to view the menu Click Open The View Call Log screen appears The details for the call are listed including the date and time of the call the length of the call and any associated call notes 3 To return to the Messages screen click the trackwheel to view the menu and click Close The call log is closed and you return to the Messages screen Note In the View Call Log window you can send an email PIN or SMS message A forward the call log or edit the notes You can also view the contact s Address Book information or view the entire Address Book On the View Call Log screen click the trackwheel to view the menu Click the appropriate menu item Handheld User Guide 107 Managing messages and phone call logs Tips for managing messages and phone call logs Press ALT I to view all incoming messages on the Messages or Saved Messages screens Press ALT
126. e the volume for the Phone application click the trackwheel to view the menu Click Volume A slide bar appears along the right side of the screen Scroll the trackwheel to increase or decrease the volume Putting phone calls on hold After you have placed or received a phone call you can put it on hold To put a phone call on hold 1 On the Home screen click the Phone icon The Phone screen appears 2 While you are connected to a phone call click the trackwheel to view the menu and then click Hold The call is put on hold The left side of the screen displays On Hold 1 16 Connected Mark Guo Work 5552346 Call Voice Mail Hide Call 5 26 PM WED JUN 12 Lee lt service provider gt Phone screen menu Hold item 3 To reconnect to the call click the trackwheel to view the menu Click Resume You are reconnected to the call 134 BlackBerry Wireless Handheld Using the Phone application Muting phone calls You can mute phone calls on your handheld so that you can hear your contact but your contact cannot hear you When a call is muted the mute icon appears as a line through the phone call in progress icon When you mute the phone call the handheld plays a tone to indicate that the call is muted To mute phone calls 1 On the Home screen click the Phone icon The Phone screen appears 2 While you are connected to a phone call click the trackwheel to view the menu and then click Mute The Acti
127. e trackwheel to view the menu and then click Options The Message List Options screen appears 3 In the field that you want to set press SPACE to scroll through your options Release SPACE when you set the option to your preference Message List Options Display Times Display Name Yes Confirm Delete Yes Delete On Desktop amp Handheld Hide Filed Messages No Consider PIN Level 1 Yes Message List Options screen setting options 4 After you edit the fields click the trackwheel to view the menu and then click Save You return to the Messages screen A Tip You can also change the message options on the Saved Messages screen To set current message options Changes that you make to the current message options are not applied to other messages Refer to To set message options on page 44 for more information on customizing options for all email and PIN messages 1 On the Home screen click the Compose icon The To screen appears 2 Select a contact and click the trackwheel to view the menu Click a send method email or PIN For this example click Email 3 Click the trackwheel to view the menu Click Options The Current Message Options screen appears 4 Inthe Importance field press SPACE to change the importance level of the message that you are composing Select from Low Normal or High Handheld User Guide 45 Sending and reading email and PIN messages Current Message Options Importance High C
128. e trackwheel to view the menu and click Open Folder To collapse folders click the trackwheel to view the menu and click Move Up To return to the Browser Bookmarks folder on the Bookmarks screen click the trackwheel to view the menu and click Go to Root To select a subfolder click the trackwheel to view the menu and click Select Folder To set a default subfolder 1 On the Home screen click the Browser icon The startup screen appears 168 BlackBerry Wireless Handheld Using the Browser application Click the trackwheel to view the menu and then click Bookmarks Your list of saved bookmarks appears Click the trackwheel to view the menu and click View Bookmark Subfolders The Bookmarks screen appears Select the subfolder that you want to set as your default bookmarks folder Click the trackwheel to view the menu and click Set Default Folder A confirmation dialog box appears Click OK Note When you add new bookmarks verify that the new default folder name appears in the Create in field of the Add Bookmark dialog box Refer to To add bookmarks to subfolders below for more information To add bookmarks to subfolders 6 On the Home screen click the Browser icon The startup screen appears Open a web page that you want to add to a folder and click the trackwheel to view the menu Click Add Bookmark The Add Bookmark dialog box appears The title of your bookmark appears in the Title field If you want to chang
129. e web site or the web page might be too large to load on your handheld Exceeded maximum redirect attempts to server If this message appears the web page that you are attempting to load has been redirected more than 30 times preventing the page from loading Verify that the web page address is correct and try to load the page again If this error still appears try loading a different web page The returned page had no content type and therefore cannot be processed If this message appears the web page that you are trying to view has no stated content type preventing the Browser from displaying the page Try loading a different web page 242 BlackBerry Wireless Handheld Troubleshooting Error Description Your device does not currently have any Browser Configuration Service Book Entries If this message appears you might have to register your handheld with the wireless network Verify that you are in an area of sufficient wireless coverage for sending and receiving email messages You are in an area of sufficient wireless coverage if GPRS and one or more bars appear with the wireless coverage indicator in the handheld status section of the screen Refer to your Getting Started Guide for more information on registering with the network If you still encounter problems after registering with the network your Browser might not be enabled Contact your service provider or network operator for
130. eature on page 221 for more information Troubleshooting Battery Why is my battery depleting quickly There are several reasons why your battery might deplete quickly Following these suggestions can help extend battery life e Limit your use of the backlighting feature Enable the handheld s Auto On Off feature to conserve the handheld s battery at night or on weekends Refer to Setting the Auto On Off feature on page 221 for more information e If you are sending the same email message to more than one person use multiple recipients in one message instead of transmitting the same message more than once Refer to Sending messages to several contacts at one time on page 57 for more information on composing an email message to multiple recipients Turn off your handheld s radio when you do not need to send or receive messages place phone calls or browse web pages or when you are in an area without wireless coverage for an extended period of time If you have integrated your handheld with an enterprise email account set filter rules in the desktop software s Redirector Settings tool to specify which email messages should be forwarded to your handheld Refer to the Redirector Settings Online Help for more information If you have integrated your handheld with a new or ISP email account set filter rules in the BlackBerry Web Client to specify which email messages should be forwarded to your handheld Refer to the B
131. ecurs every second day If you set your appointment to recur weekly you can specify the day of the week on which it should recur If you set your appointment to recur monthly or yearly you can set whether you want the appointment to recur on the exact date or on the relative date For example you can specify that your recurring appointment occurs on the 28th of each month exact date or on the last Monday of each month relative date New Appointment o All Day Event Start Wed Apr 10 2002 9 00 Pe End Wed Apr 10 ana 10 00 AM Duration 1 Hour O Mins Time Zones Eastern Time 5 Reminder 15 Min Recurrence Weekly Occurs every week until Apr 24 2002 on Wed Every 1 End Date Wed Apr 24 2002 Days SUM PHT ES Notes J 7 New Appointment screen setting a recurring appointment In the End field set the specific date on which the recurring appointment should end BlackBerry Wireless Handheld Using the Calendar application Microsoft Ifyou are using Microsoft Outlook as your desktop email program you can set the Exchange End field to Never If you set this field to Never your appointment recurs perpetually 9 In the Notes field type any additional notes for the appointment After you create the appointment click the trackwheel to view the menu and then click Save You return to the Calendar screen Tip To clear a text field click the trackwheel to view the menu and then click Clear Field T
132. eld User Guide 75 Sending and reading SMS messages The new AutoText entry appears in the AutoText entries list in alphabetical order When you use this AutoText entry in a message and press SPACE the corresponding text is inserted into your message Note Any AutoText entries that you create work in email PIN and SMS messages You can edit delete or search for AutoText entries at any time Refer to Using AutoText on page 49 for more information on using AutoText To use your AutoText entry in an SMS message You can use your new entry by typing the keyword letters while you are composing an SMS message 1 On the Home screen click the Compose icon The To screen appears 2 Select a contact or add a new one if necessary for whom you have an SMS compatible number saved in the Address Book Click the trackwheel to view the menu and then click SMS Note If the Address Book entry for your recipient contains multiple phone numbers A you are prompted to select to which one the SMS message should be sent Click the number that you want to use 3 Type your message As you type use the AutoText keyword For this example type the text jnoon and press SPACE Karen Wilhelm 18 Hello Karen jnoonlf SMS message AutoText keyword 76 BlackBerry Wireless Handheld Sending and reading SMS messages 4 When you press SPACE the keyword is replaced with the text that you specified For this example jnoon is replaced with J
133. enable disable and change your PIN code Refer to Using SIM card security on page 222 for more information SMS You can set the following options as the default options for every SMS message that you send or receive Leave messages on SIM Card Select whether you want incoming SMS messages to be saved on your SIM card By default this option is set to Yes 230 BlackBerry Wireless Handheld Customizing your handheld s options Note With this option set to Yes received SMS messages remain on your SIM card If A you do not delete SMS messages from your Messages screen on a regular basis there might not be enough space on your SIM card to accept incoming SMS messages If this is the case you are prompted to delete some SMS messages before your handheld can receive any new SMS messages Incoming SMS messages are held at the network until there is enough space on your SIM card to accept them If you remove your SIM card from your handheld and insert a different one SMS messages that are saved on the first SIM card no longer appear on the Messages screen If you set this field to No SMS messages are deleted from the SIM card after they appear on the Messages screen When you delete an SMS message from your handheld s Messages screen it is deleted from your SIM card Delivery Reports Select whether you want to be notified when your SMS message is delivered to the contact By default this option is set to Off Validity Perio
134. ent year click the trackwheel to view the A menu and then click Today The current week is shown and today s date is selected You can scroll up past the first day of the week that is displayed on the screen to view the previous week You can scroll down past the last day of the week to view the next week To navigate in Month view 1 On the Home screen click the Calendar icon The Calendar screen appears Verify that you are in Month view 2 To view a different month in the current year click the trackwheel to view the menu and then click the month that you want to view The selected month appears 3 To view the selected month in the next or previous year click the trackwheel to view the menu and then click Next Year or Prev Year The selected month in the next or previous year appears Tip To return to the current month in the current year click the trackwheel to view A the menu and then click Today The current month is shown and today s date is selected To go to the same day of the next week hold ALT and roll the trackwheel With your cursor at the end of the month hold ALT and roll the trackwheel to go to the same day of the week in the following month You can scroll up past the month that is displayed on the screen to view the previous month You can scroll down past the month that is displayed on the screen to view the next month To navigate to a specific date 1 On the Home screen click the Calendar
135. ently asked questions ccsssccessssessesesesesesesseseesesesesees 233 Handheld error messages Important safety information Please read these safety and operation instructions before operating the BlackBerry Wireless Handheld its docking charging cradle or any other BlackBerry Wireless Handheld charging units Retain these instructions for future use Note Refer to Important safety compliance information for A BlackBerry 6710 users on page 14 for more information on safety regulations for your BlackBerry 6710 Wireless Handheld Refer to Important safety compliance information for BlackBerry 6720 users on page 18 for more information on safety regulations for your BlackBerry 6720 Wireless Handheld ELECTRICAL SAFETY This handheld model number R6020GW R6020GE is intended for use when supplied with power or charging from the Charging Cradle ASY 04060 001 ordered as ACC 04056 001 with Power Adapters PWR 04615 000 Travel Charger accessory ASY 04510 001 ACC 04172 001 Automotive Charger accessory ASY 03939 001 ACC 04051 001 or any other charging units provided or specifically approved by Research In Motion Limited RIM for use with this equipment Other usage will invalidate any warranty provided with this apparatus and may be dangerous Important safety information Warning Before use please ensure that the mains voltage is in accordance with the A input voltage printed on the power supply
136. ents Adding pauses and waits You can add pauses and waits in the Work Home Mobile and Pager fields to insert additional numbers such as extensions or passwords in your contact s phone number When you place a phone call you do not need to type the additional numbers You are prompted to type the remaining numbers for a wait or your handheld enters the remaining numbers after two seconds for a pause Note Depending on your service provider s plan the Phone application might not be A available on your handheld Contact your service provider or network operator for more information on available services 116 BlackBerry Wireless Handheld Using the Address Book application To add pauses and waits 1 2 3 4 5 On the Home screen click the Address Book icon The Find screen appears Open an existing Address Book entry or create a new one In the Work Home Mobile or Pager field type the first part of the phone number and click the trackwheel to view the menu Click Add Wait or Add Pause Add the remaining part of the phone number Click the trackwheel to view the menu and click Save Your new contact appears on the Find screen in alphabetical order Note Refer to Using pauses and waits on page 149 for more information on placing phone calls to phone numbers that contain pauses or waits Changing user defined field names You can change the field name for the User 1 User 2 User 3 and
137. enu and then click Search Subject 12 31 PM Hide Menu FRI MAY 31 Open lt service pr File Mon May Mark Unopened 4 25p Kate Dem at Tue May Fo rard 7 16p Mark Guo Delete 5 31p Rob Barn ______ 4 26p Amy Krul Compose Email Compose PIN 3 38p Andrea B Place Call 12 07p Scott To Compose SMS Fri May Search z 6 37p Amy Krul Search Sender 6 35p Rob Barn EEA Messages screen menu Search Subject item All email or PIN messages with that subject appear including sent messages replies and forwarded messages Saving messages Save important messages by copying them to a separate list on your handheld It is important to save messages that you want to keep for future reference If your handheld needs to delete old messages to free memory space it does not delete saved messages A Note You cannot save phone call logs in the Saved Messages application If you want to keep the details of a particular phone call edit the notes that are associated with the call and forward them to the email address that is associated with your handheld You can save that email message to keep the details of the phone call To save a sent or received message 1 On the Home screen click the Messages icon The Messages screen appears 2 Select a received or sent message and click the trackwheel to view the menu Click Open 3 In the open message click the trackwheel to view the menu and click Save
138. enu and click Edit Paste the phone number into the appropriate field Address Book fields The New Address screen contains the following fields First Type your contact s first name This field accepts letters numbers and symbols Last Type your contact s last name This field accepts letters numbers and symbols Tip Type your contact s full name in the First field and press ENTER The first name A appears in the First field and the last name appears in the Last field Email Type your contact s email address This field accepts letters numbers and symbols You can press SPACE to insert the at sign press it again to insert a period If you continue to press SPACE you can continue to insert periods Company Type the name of the company for which your contact works This field accepts letters numbers and symbols 114 BlackBerry Wireless Handheld Using the Address Book application Title Type your contact s job title This field accepts letters numbers and symbols Work Type your contact s business phone number This field accepts numbers parentheses and the x and characters which can be typed without pressing ALT Home Type your contact s home phone number This field accepts numbers parentheses and the x and characters which can be typed without pressing ALT Mobile Type your contact s cellular phone number This field accepts numbers parentheses and
139. er the incoming phone call click Ignore The caller hears a busy signal or is directed to your voice mail depending on your service plan Note You must subscribe to a call waiting service for the Answer And Hold Answer A Drop Current Answer Hold Current and Answer Drop All items to appear when you receive an incoming call If you are already connected to a call when you receive a new phone call you can set up conference calling Refer to Placing conference calls on page 150 for more information You can also press the button on the headset to answer a call To swap phone calls If you are connected to two phone calls but want to alternate between talking to each contact you can swap calls 1 On the Home screen click the Phone icon The Phone screen appears 2 While you are connected to two calls click the trackwheel to view the menu and then click Swap Handheld User Guide 131 Using the Phone application Note While you are connected to more than one call the End Call Swap Join Volume Mute and Notes items appear on the menu of the other handheld applications Ending phone calls When you finish with your call click the trackwheel to view the menu Click End Call The handheld beeps to indicate that the call has ended e 4 02 Connected Mark Guo lork 5552346 Hide Menu Hold Mute Notes New Call Call Voice Mail Hide Call 5 12 pm WED JUN 12 eee lt service provider g
140. es You can use this feature in the Messages Saved Messages and Search Messages applications The Find feature differs from the Search Messages application because the Search Messages application allows you to specify search terms to locate specific messages and phone call logs The Find feature locates specific words and numbers in the open message you are currently viewing To use the Find feature in a sent or received message 1 On the Home screen click the Messages icon The Messages screen appears 2 Select a sent or received email or PIN message and click the trackwheel to view the menu Click Open 3 Scroll to the top of the message Click the trackwheel to view the menu and then click Find The Search for dialog box appears Tip Your handheld s Find feature only locates a word or number that appears at or A following your cursor To search the entire message place your cursor at the top of the message From Hide Menu Subject BlackBerry BlackBerry is an enj Copy wireless email solutiMark Unopened integrates with youlriis providing a wireless saye your email mailbox Reply package includes a Forward handheld desktop lt Repiy To All airtime on a wireles Delete Email Amy Krul PIN Amy Krul Call Amy Krul SMS Amy Krul View Contact Received email message menu Find item Handheld User Guide 55 Sending and reading email and PIN messages 4 Type a word or number that you want to locate within t
141. essage options You can change the settings for all email or PIN messages or only for the one that you are currently composing To set message options You can customize the following message options for all email and PIN messages e Display Time Select whether you want to show on the Messages screen the time that the message was sent or received By default this option is set to Yes e Display Name Select whether you want to show on the Messages screen the name of the sender or the recipient By default this option is set to Yes e Confirm Delete Select whether you want to be prompted before messages are deleted permanently By default this option is set to Yes e Consider PIN Level 1 Select whether you want PIN messages to be considered high priority By default this option is set to Yes Integration with enterprise email account If you have integrated your desktop software with an enterprise email account you can also set the Delete On and Hide Filed Messages fields In the Delete On field select whether you want email messages deleted from your handheld only or deleted from both your handheld and the desktop upon email reconciliation In the Hide Filed Messages field select whether you want to show filed email messages on the Messages screen 1 On the Home screen click the Messages icon The Messages screen appears 44 BlackBerry Wireless Handheld Sending and reading email and PIN messages 2 Click th
142. eturn to the open meeting request If you accept the meeting your handheld and desktop Calendars are updated over the wireless network The original message that contains the meeting request no longer appears on your Messages screen it is replaced by the response message that you sent to the meeting organizer You can view all the details from the original message by viewing the appropriate appointment on the Calendar screen or by opening the Meeting Response attachment in the sent message Note If you are managing someone else s Calendar meeting requests for that person A are not delivered to your handheld The meeting request remains at your desktop and you can accept it from there After you accept it the person s handheld and desktop Calendars are updated If your handheld is in the cradle it does not receive responses to the meeting requests that you create if the Don t forward when handheld is in the cradle check box is selected You can clear this option in the Redirector Settings tool on the General tab To view meeting requests You can view the details for meetings that you have organized or meetings to which you have responded by viewing the appointment in your handheld s Calendar You can also view the details by opening the sent meeting request or meeting response on your Messages screen and viewing the Meeting Request or Meeting Response attachment If you have organized a meeting or the organizer has sent an update t
143. ewed web page If you are currently viewing the startup screen and you press ESC you are prompted to confirm that you want to close the Browser application This prompt only appears if in the Browser Options on the General Properties screen you have selected the Confirm Close on Escape option To view your Browser history 1 On the Home screen click the Browser icon The startup screen appears 2 To view the list of web pages that you viewed most recently click the trackwheel to view the menu and click History The History screen appears Note The web page that you are currently viewing appears in bold 3 Select the link for the web page that you want to view and click the trackwheel The Go To dialog box appears 4 Click OK to open the page or click Cancel to select another link Note The History screen displays the 20 most recent web pages that you visited After A you clear the Browser application s cache the list of web pages no longer appears on the History screen Selecting a bookmark opening the Go To dialog box or viewing certain web pages might also clear the Browser application s history Refer to To clear the cache on page 162 for more information on clearing the history manually To open web pages using web page addresses 1 On the Home screen click the Browser icon The startup screen appears 2 Click the trackwheel to view the menu and then click Go To The Go To dialog box appears 158 BlackBerry
144. f the contact is included in your Address Book Add to Address Book This action adds the contact information for the sender of the email or PIN message to your Address Book This option is only available if the contact is not saved in your Address Book Previous Item This action closes the current item and opens the previous item if a previous item exists Next Item This action closes the current item and opens the next item if a next item exists Next Unopened Item This action closes the current item and opens the next unopened item if an unopened item exists Integration with If you reply to an email message using your handheld the corresponding enterprise email message in your desktop email program is marked as opened and replied to If you forward a message the corresponding message is marked as account opened and forwarded 64 BlackBerry Wireless Handheld Sending and reading email and PIN messages Receiving long email messages Occasionally an email message that you receive might be larger than the size that the network can transmit to your handheld at one time In this case the maximum amount of data is sent to your handheld and the rest remains at your desktop You can receive the rest of the message in 2 KB sections Note If you receive a PIN message that is larger than the size that the network can A transmit to your handheld the message Original Message Truncated appears at the end of the message You cann
145. files Note If you receive an all points bulletin SMS message from your service provider or A network operator the open SMS message appears on your screen You must acknowledge the message to close it The message does not appear on the Messages screen To read an SMS message 1 On the Home screen click the Messages icon The Messages screen appears Messages are listed from most to least recent grouped by date 11 02am Tum TUE SEP 4 g GPRS lt service provider Tue Sep 4 2001 11 00a Amy Krul Sure v 10 58aAmy Krul Want to go ea 10 50a Amy Krul Yes At Julia s Z 10 44a Amy Krul Are you going Messages screen SMS messages 2 Select a received SMS message and click the trackwheel to view the menu Click Open Handheld User Guide 79 Sending and reading SMS messages 3 The new message appears on your screen at the top of a session view A session view shows the messages that have been sent to or received from the contact enabling you to read your SMS message in context If necessary use the trackwheel to scroll to view the earlier messages Amy Krul Sep 4 2001 11 00 09 AM Want to go early and meet for coffee Sep 4 2001 10 50 38 AM Yes At Julia s Z Sep 4 2001 10 44 16 AM Are you going to the off site meeting Where is it Open SMS message Received SMS messages options After you read the SMS message click the trackwheel to view the menu and then click one of the follo
146. free space on your handheld click the Options icon and then click Status The File Free field should indicate at least 64 000 bytes If you have less than that delete old messages tasks memos or appointments and request more of the message again Please connect your handheld to your computer If this message appears your handheld might have an encryption key that is different from the one on your computer You cannot send or receive messages until you connect your handheld to your computer open the desktop software and update the encryption key in the Redirector Settings tool on the Security tab Refer to the Redirector Settings Online Help for more information on generating encryption keys Radio sync problem please reset handheld The radio in your handheld is not synchronizing with the wireless network properly Reset your handheld by pressing ALT SHIFT BACKSPACE Receiving message This message indicates that your handheld is receiving a message This warning notifies you of the incoming message Request failed please try again A request that is associated with a received message such as a request for More was sent from your handheld but failed due to a temporary error on your company s computer network Send your request again Redirector transaction failure If you are a Microsoft Exchange user this message appears if your desktop redirector is temporarily not working This transaction fa
147. g 148 using in Phone application 146 calls answer options 130 answering and holster 141 backlighting 30 barring 139 conference 150 configuring voice mail 146 ending after connected 132 ending and holster 141 ending before connected 127 forwarding 142 holding 130 149 making notes 146 muting 135 placing 126 placing emergency 152 placing on Phone screen 137 placing one time in Phone application 133 135 placing quickly 133 placing to corporate extensions 133 placing using links 136 placing using pauses and waits 149 placing using shortcuts 133 receive options 130 resetting call timers 151 BlackBerry Wireless Handheld restricting identity 141 setting general options for 141 setting volume 127 134 swapping 131 to voice mail 145 viewing call timers 151 cancelling meeting requests 202 capital letter lock 29 changing Address Book options 110 addresses 119 addresses in messages 99 appointments in Day Agenda or Week view 195 appointments in Month view 196 auto signature 60 AutoText entries 53 bookmarks 166 Calendar options 182 Calendar views 183 call notes 148 current email message options 44 email message delete 105 handheld options 223 meeting request invitees 201 MemoPad options 204 memos 206 message options 44 notification profiles 220 searches 91 sent messages 98 sent PIN messages 98 SIM card PIN code 223 SMS message options 230 task status 179 Tas
148. g 6 1 4 2 Volume High Mute Mute Mute High Number of 3 1 1 1 1 Beeps Repeat None LED LED LED None Notification Flashing Flashing Flashing Handheld User Guide 219 Customizing your handheld s options The following table outlines the default In Holster notification settings for each field of the Default profile Alarm Browser Calendar Messages Phone In Holster Tone Vibrate Vibrate Vibrate Vibrate Tone Tune BlackBerry BlackBerry BlackBerry BlackBerry 3 Ring 6 1 4 2 Volume High Mute Mute Mute High Number of 3 1 1 1 1 Beeps Repeat None None None None None Notification To edit notification profiles 1 2 6 7 On the Home screen click the Profiles icon The Profiles screen appears Select the profile that you want to edit and click the trackwheel to view the menu Click Edit Select the item for which you want to edit the notification options Select from Alarm Browser Calendar Messages or Phone Click the trackwheel to view the menu and click Edit In the field that you want to set press SPACE to scroll through your options Release SPACE after you set the option to your preference After you set the fields for this item click the trackwheel to view the menu Click Save The list of items appears for which you can receive notification Repeat steps 3 through 5 to edit the notification options for the other items Click the trackwheel to view the menu and
149. g ALT SHIFT BACKSPACE simultaneously Encryption failure please connect handheld to your computer If this message appears your handheld might have an encryption key that is different from the one on your computer You cannot send or receive messages until you connect your handheld to your computer open the desktop software and update the encryption key in the Redirector Settings tool on the Security tab Refer to the Redirector Settings Online Help for more information on generating encryption keys Handheld User Guide 249 Troubleshooting Error Description General message error There is a problem sending your message Resend the message If your message still does not send try resetting your handheld by pressing ALT SHIFT BACKSPACE If you still encounter problems contact your service provider or network operator for more information General transaction failure There is a problem sending your message Resend the message If your message still does not send try resetting your handheld by pressing ALT SHIFT BACKSPACE If you still encounter problems contact your service provider or network operator for more information Handheld is not registered please register now When you first receive your handheld and turn it on it attempts to register with the wireless network Verify that you are in an area of sufficient wireless coverage for sending and receiving email me
150. ges You can browse web pages if GPRS and one or more bars appears with the wireless coverage indicator in the handheld status section of the screen You might be able to browse web pages if gprs and one or more bars appears with the wireless coverage indicator Note Depending on your service provider s plan some applications might not be A available on your handheld Contact your service provider or network operator for more information on available services Depending on your service provider s plan you might not be able to save bookmarks open web pages from links in your messages or type specific web site addresses Contact your service provider or network operator for more information on using these features of the Browser application When you first receive your handheld the Browser might not be activated To determine whether your Browser is activated start the Browser If the startup screen appears your Browser application has been activated If the startup screen does not appear contact your service provider or network operator You can also view the service books that are associated with the Browser to check your Browser application status To view the Browser service books 1 On the Home screen click the Options icon The Options screen appears 2 Click Service Book The Service Book screen appears 3 If your Browser application is installed correctly and is active several service book entries appear on the Service Boo
151. ges it is not appended to PIN A messages The auto signature does not appear while you are composing an email message on your handheld it is appended to your message when you send it To disable the auto signature delete all text in the auto signature text box Receiving delivery confirmation You can receive confirmation that an email message has been delivered to another person s handheld Integration with You can only receive delivery confirmation of your email messages if you enterprise email have integrated your desktop software with an enterprise email account account To receive delivery confirmation 1 On the Home screen click the Compose icon The To screen appears 2 Select the recipient of your message and click the trackwheel to view the menu Click Email 3 Inthe Subject field type lt confirm gt followed by your subject line Press sym to open the Symbols dialog box to insert the angle brackets Handheld User Guide 61 Sending and reading email and PIN messages To Katie Visram Subject lt confirm gt Meetingll Composing a message specifying delivery confirmation 4 Type your message Click the trackwheel to view the menu and then click Send After the message has been delivered to the recipient s handheld you receive a new message indicating that your sent message has arrived Reading email or PIN messages When you receive a new message you receive visual notification in the handheld
152. ges screen click Recall The list of default searches appears To edit a search 1 On the Home screen click the Search Messages icon The Search screen appears Click the trackwheel to view the menu and click Recall Your saved searches are listed Select the search that you want to edit Click the trackwheel to view the menu and click Edit Search The Save Search screen appears Handheld User Guide 91 Managing messages and phone call logs Search Incoming i Outgoing fo Delete Search Phone Calls ip Cancel SMS Messages s Search screen menu Edit Search item 4 Change any of the information in the fields After you make your changes click the trackwheel to view the menu and then click Save The results of your search are displayed on the Search Results screen To edit a search once 1 On the Home screen click the Search Messages icon The Search screen appears 2 Click the trackwheel to view the menu and then click Recall Your saved searches are listed 3 Select the search that you want to change and then click the trackwheel to view the menu Click Select Search The details of the search are displayed Search Incoming i Select Search Delete Search Cancel Outgoing fo Phone Calls ip SMS Messages s Search screen menu Select Search item 92 BlackBerry Wireless Handheld Managing messages and phone call logs 4 You can edit any of the fields After you make y
153. ghting turns off automatically if you do not press any keys or roll the trackwheel for ten seconds e Hold the power key to turn off the handheld Trackwheel Scrolling and selecting Roll the trackwheel to scroll up and down through text lines fields and menu items e Click the trackwheel to open menus and select options G PHONE key Opening the Phone application muting phone calls e If you are not connected to a phone call press the phone key to open the Phone application e While you are connected to a phone call on the Active Call screen press the phone key to mute the call Press the phone key again to turn mute off e While you are connected to a phone call in one of the handheld s other applications press the phone key to return to the Active Call screen C CHARACTER ROLL Typing special characters e When you are composing a message or typing text hold a letter and roll the trackwheel to scroll through letters with accents equation symbols and other characters When the desired character symbol or mark appears release the letter Q ALT key Typing ALT characters e ALT activates the numbers and symbols that are printed on the keys above the letters Press ALT to affect the next character that you type e Hold ALT to affect all the characters that you type An Aicon appears in the upper right corner of your screen when ALT is activated Handheld User Guide
154. h Address Edit AutoText Options Cancel To screen menu Add Cc item 4 Select aname and click the trackwheel to view the menu Click Email Continue to add names until all desired recipients are added to the message A Tip You can also type the first letters of your contact s name to perform a search and then select the name 5 In the Subject field type a subject and press ENTER Type your message 6 After you compose your message click the trackwheel to view the menu and then click Send Your message is sent addressed as you have specified Note By default the send method that was selected for the first recipient is used for all recipients If you are sending a message to more than one PIN the check mark changes to a D when the message has been delivered to all the recipients handhelds Sending to one time recipients You can send a message without adding the recipient to your Address Book by selecting the Use Once option 58 BlackBerry Wireless Handheld Sending and reading email and PIN messages A your Address Book Note By following this procedure the recipient s address information is NOT added to To send a message to a one time recipient 1 2 On the Home screen click the Compose icon The To screen appears Select Use Once and click the trackwheel to view the menu Click a send method either email or PIN For this example click Email The One Time Email
155. he page continues to load incorrectly a problem could exist with the page Try opening the web page again later 246 BlackBerry Wireless Handheld Troubleshooting Error Description Unable to fetch the following address An error occurred while retrieving the web page To reload the web page click the trackwheel to view the menu and click Refresh If you continue to receive this message try to load a different web page An internal gateway error prevents the gateway from fulfilling your request If this error appears the web server might not be responding the returned page might be in a format that is incompatible with your Browser or the returned page might be too large for your handheld Click the trackwheel to view the menu and click Refresh to reload the web page If you continue to receive this error try to load a different web page The currently configured Browser profile with a CID of 0 does not have an associated protocol stack registered with the Browser If this message appears an error occurred while updating your Browser service books To update your service books register your handheld with the wireless network Refer to your Getting Started Guide for more information on registering with the network If you still encounter problems after registering with the network contact your service provider or network operator Handheld User Guide 247 Troubleshoo
156. he Confirm Close on Escape option Tips for using the Browser application Press B on the Home screen to start the Browser e While you are browsing a web page press T to move to the top of the page e While you are browsing a web page press B to move to the bottom of the page Press N to go to the next page in the history Press H to open the Browser home page Press R to refresh a web page Press O to open the Browser Options screen Press P to open the Page Address dialog box Press L to open the Link Address dialog box Press S to save a web page address on your Messages screen Press SPACE to scroll through a web page Press G to open the Go To dialog box In the Go To dialog box press SPACE to insert a period and press SHIFT SPACE to insert a slash mark Press K to open the Browser Bookmarks screen Press A to open the Add Bookmark dialog box Press ESC when a page is loading to stop it from loading 172 BlackBerry Wireless Handheld Using the Browser application Press ESC to return to the previous web page If no previous web pages are available you return to the startup screen Handheld User Guide 173 Using the Browser application 174 BlackBerry Wireless Handheld Chapter 8 Using the Tasks application This section provides information on the following topics e Setting task options e Adding tasks e Managing tasks e Tips for using the Tasks app
157. he Messages screen appears 2 Select the phone call that contains the associated notes that you want to forward Click the trackwheel to view the menu and then click Open The 148 BlackBerry Wireless Handheld Using the Phone application View Call Log screen appears listing the details of the call and any associated call notes 3 Click the trackwheel to view the menu and then click Forward The Select Address screen appears 4 Select the contact to whom you want to forward the call notes and click the trackwheel to view the menu Click Email Note If you have recorded more than one email address for your contact you are A prompted to select the address to which you want to forward the call notes The details of the call the date duration and name of the contact are also included when you forward the call notes 5 In the email message that appears add any additional notes and then click the trackwheel to view the menu Click Send You return to the Messages screen and you can view the status of your sent message Using pauses and waits You can add pauses and waits to your contacts phone numbers in your handheld Address Book When you add a pause or wait in the phone number your handheld automatically sends the next numbers that you specify for a pause or prompts you to send the next numbers for waits For example if you regularly call an automated information service that requires a password you could
158. he meeting details list who has accepted and who has declined 200 BlackBerry Wireless Handheld Using the Calendar application To edit meeting requests You can only edit the attendee list for a meeting if you are the organizer 1 On the Home screen click the Calendar icon The Calendar screen appears 2 Open the appointment for which you are the organizer Make any changes to the fields in this screen Lotus Domino If you are using Lotus Notes as your desktop email program you cannot edit the Start End Duration or Time Zone fields for a saved recurring appointment 3 To add edit or delete invitees to your meeting select the Accepted or Declined field and click the trackwheel to view the menu Click either Invite Attendee Change Attendee or Remove Attendee Your handheld s Address Book appears listing all your contacts Select an existing contact or create a new one Click the trackwheel to view the menu and then click Invite 4 After you edit your meeting request click the trackwheel to view the menu and then click Save The appointment is updated on your handheld and an updated meeting request is sent to all invitees A sent message appears on the Messages screen This message contains an updated Meeting Request attachment You can open this attachment to review the details of your meeting Note Do not invite yourself to the meeting You are already registered as the meeting A organizer To delete meeting re
159. he message and click the trackwheel The cursor moves to the first occurrence of the word or number that you specify 5 After you locate a specific word or number you can search for that word or number again Click the trackwheel to view the menu and then click Find Next From Amy Krul Hide Menu Sub ject Decider Find BlackBerry is an en AUREA wireless email soluti Select integrates with youlMark Unopened providing a wireless Fije your email mailbox Saye package includes a Reply handheld desktop ieonward airtime on a wireles Repiy To All Delete Email Amy Krul PIN Amy Krul Call Amy Krul SMS Amy Krul Received email message menu Find Next item The next occurrence of the word or number that you typed is selected Note If the word or number is not found the Not found dialog box appears Adding attachments to messages You can send another handheld an Address Book entry as an attachment to your email or PIN message To attach Address Book entries 1 On the Home screen click the Compose icon The To screen appears 2 Select an existing contact or add a new one if necessary and click the trackwheel to view the menu Click a send method either email or PIN For this example click Email 56 BlackBerry Wireless Handheld Sending and reading email and PIN messages 3 After you compose your message click the trackwheel to view the menu and then click Attach Address The Attach screen a
160. he message if you have deleted moved or modified the message Restore the original message on your desktop and request more of the message on your handheld again More error general failure If this message appears more of your message could not be obtained The original message must appear on the Messages or Saved Messages screen when your handheld receives the rest of the message You cannot receive more of the message if you have deleted moved or modified the message Restore the original message on your desktop and request more of the message on your handheld again More error invalid part identifier Although more of the message has been requested this error message indicates that there is a problem receiving the rest of the message Request More again If you are still unsuccessful contact your service provider or network operator for more information Network Settings Roaming option has changed please check it The network you are using is invalid Your handheld resets the network to a default setting Refer to Network on page 227 for more information on selecting a network Handheld User Guide 251 Troubleshooting Error Description Please repeat your last More request Your handheld has received more of a message but cannot save the data into the associated message because your handheld has insufficient memory to save the message To check the amount of
161. held you might also want to select only the Calendar application for synchronization 6 In the Synchronize now section at the top of the window select the Synchronize PIM check box 7 Click Synchronize now to transfer your desktop Calendar entries to your handheld A dialog box appears If you continue with the operation your existing handheld Calendar entries are erased and are replaced with your desktop Calendar entries Click OK to continue The desktop software performs a serial synchronization and the entries from your desktop Calendar are transferred to your handheld Any subsequent calendar updates are sent over the wireless network As long as the check box is selected beside the Calendar application in the Handheld Configuration window wireless calendar synchronization is enabled If you clear the check box or select a new translator wireless calendar synchronization is automatically disabled If a change is made to an existing appointment or a new appointment is added in your desktop Calendar and you have wireless calendar synchronization enabled you do not receive notification of the change on your handheld Check your handheld s Calendar regularly to see any updates A 190 Note If you update your handheld with new applications you might need to reconfigure wireless calendar synchronization To receive updates to your handheld Calendar you must be within an area of sufficient wireless coverage GPRS and one or mo
162. hen you click Close after viewing the web page you return to the Messages screen instead of the Home screen The Close menu item returns you to the application that you were using before starting the Browser application To save requests If the web page that you want to view takes too long to load in the Browser application you can save the request on your Messages screen and view the request after the web page has loaded successfully A W icon appears in the handheld status section of the screen to indicate that the requested web page has loaded successfully 1 On the Home screen click the Browser icon The startup screen appears 2 Open the web page that you want to view While the web page is loading click the trackwheel to view the menu and click Save Request 170 BlackBerry Wireless Handheld Using the Browser application Note If the web page has already loaded Save Request does not appear on the menu When the requested web page has loaded it is added to the Messages screen You can open the web page from the Messages screen when it has loaded successfully Browser icons These icons appear on your screen to indicate the status of a particular web page Icon Description saved web page waiting this icon appears in the handheld status Lad section of the screen H unopened saved web page this icon appears on the Messages screen W opened saved web page this icon appears on the Messages screen
163. hone application ccccesseeeeeeseneees 153 Using the Browser application cssccssscsssscsccccssccsessessees 155 Before you begim ssion an s aa N re 156 Navigating Web Ppages cccccccccsesesesssesessesssesssssseeseesssenesees 157 Setting Browser configuration Options 0 0 0 0 sees 160 Setting general Browser Options cceceeseeesesesteeeeesesesees 160 Using the Find featur rssisnsssosuinisin ionisoi 163 Viewing web addresses ccscssessssesecsseessssesessessesesssssesesseeens 163 Using bookmarks arinn iarr na geen gh tities 164 Using bookmark subfolders c c ccccsssseeeeesesesssteseesesesesees 167 Saving web pages to your Messages SCTeeMN eesceeeeees 170 Closing the Browser application c08 Tips for using the Browser application Using the Tasks application c ccccccccssssscssccssccssssesssceseee 175 Setting task OptOnsescscss seeccsetievaescescedeeseedidassssatapecdesseobetdeeseies 176 Adding tasks 5 176 Managing tasks cccccccseseeseeeeeeenees 178 Tips for using the Tasks application cccssceseeseeeeseeeeeeesees Using the Calendar application Before you D pi ae a r Ar Adlai Setting Calendar Options cccccsesescessseseesesesesesesneneeeesesesees GAN BIN VIEWS eile teas n e a Nok E Ei Navigating in the Calendar application ccccceeeeeees 187 Enabling wireless calendar synchronization 0e 189 Addi
164. hone call logs from the Search Results screen The messages and phone call logs are also deleted from the Messages screen You are prompted to confirm that you want to delete them Searching in folders The following tips can help you navigate and search your folders when you specify search terms for email messages 90 BlackBerry Wireless Handheld Managing messages and phone call logs Selecting a very specific folder limits the scope of your search If you search a low level folder and do not find any email messages with your search terms return to a higher level folder and select a less specific folder to search If you select a folder for your search but want to return to searching in All Folders in the Folder field click the trackwheel to view the menu and then click All Folders To recall a search 1 On the Home screen click the Search Messages icon The Search screen appears Click the trackwheel to view the menu and click Recall Your saved searches are listed You can view the terms of the search Click the trackwheel to view the menu and click Select Search The terms of your search are displayed on the Search screen A Tip You can quickly recall the terms of your last search On the Search screen click the trackwheel to view the menu and then click Last The terms of the last search that you performed are displayed on the screen To view the list of default searches on your handheld on the Search Messa
165. ick End Call The handheld beeps to indicate that the call has ended On the Active Call screen you can also press ESC to end the call To exit the phone application and return to the last application in which you were working before you received the phone call click the trackwheel to view the menu and then click Close The Home screen appears Select the appropriate application icon Note If you attempt to place a call when the handheld radio is off you are prompted to A turn on the radio before you continue You can also place a phone call from the Messages or Saved Messages screens Click the trackwheel to view the menu and then click Place Call The Select Address screen appears Select the contact that you want to call and click the trackwheel to view the menu Click Call Phone icons These icons appear on the Active Call and Messages screens to provide additional information about the Phone application Note Depending on your service provider and the services that are enabled for your A Phone application the following text and icons might not appear or they might differ Contact your service provider or network operator for more information 128 BlackBerry Wireless Handheld Using the Phone application Icon Description phone call in progress this icon appears on the Active Call screen and 0 05 records the length of the call indicates the current volume level this icon appears on the Active Call Volume scree
166. ide 97 Managing messages and phone call logs A icon beside the email or PIN message indicates that the message is saved but has not been sent Open the message to resume composing it You can choose to To Amy Krul Hide Menu Subject Printing olSelect We need to print manuals before Ti sored Attach Address Clear Field Edit AutoText Options Cancel Composing a message menu Save Draft item save or send the message Editing messages After you send an email or PIN message you can edit its text and add or change a recipient and then send it again To edit an email or PIN message 1 2 98 On the Home screen click the Messages icon The Messages screen appears Select a sent email or PIN message that you want to edit and click the trackwheel to view the menu Click Open In the open message click the trackwheel to view the menu and then click Edit Message The text of the message appears BlackBerry Wireless Handheld Managing messages and phone call logs Folder Jutbox Hide Menu Message Status SenlFing CS To Jeremy Wright Select Sent Oct 1 2001 1 Subject Status updz File I am going to be worlssye project for the gro Forward project will be alloca member of the team sins Toni Opened message menu Edit Message item 4 You can make any changes to the message After you make any changes click the trackwheel to view the menu and click Send You return to the Mess
167. ield error messages on page 248 for more information Why am I not notified when new messages arrive Verify that the volume setting of the notification profile that you are using is set to Low Medium High or Escalating instead of Mute If the volume is set to Mute you do not receive notification of new messages If you are having difficulty hearing the notification increase the volume or the number of beeps Refer to Customizing notification profiles on page 213 for more information on changing your notification profile settings Why are email messages arriving at my handheld in an Unknown folder You must synchronize your email using the Intellisync tool to transfer the folder to your handheld that you created on your desktop Refer to the Reconciling email topic of the Intellisync Online Help for more information After you perform the email reconciliation your handheld recognizes the new folder and any email messages that are redirected from that folder on your desktop are transferred to your handheld into the proper folder Why are new email messages on my handheld being marked as read If you briefly remove your handheld from the holster to stop notification anew message might become marked as read If you remove your handheld from the holster when you are notified of a new message the new message is displayed on the screen When you return your handheld to the holster the message closes Even if you did not actually
168. ieve any web pages because you might be in an insufficient wireless coverage area GPRS and one or more bars should appear with the wireless coverage indicator in the handheld status section of the screen If you are within an area of GPRS wireless coverage click the trackwheel to view the menu and click Refresh to reload the web page If you are still experiencing problems contact your service provider or network operator The radio on the device is currently turned off or the battery is too low You might receive this message if you attempt to use the Browser application when the handheld radio is turned off To turn on the radio on the Home screen click the Turn Wireless On icon You might also receive this message if you attempt to use the Browser application but there is not enough battery power Refer to the Getting Started Guide for more information on recharging the battery Attempting to paste text that is not an address If you receive this message the text that you are attempting to paste in the Go To field is not in a recognized web page address format Verify that no spaces or additional characters exist in the text that you have pasted and then click OK If you continue to receive this error type the address directly in the Go To field An Error occurred while processing the requested deck Asa result the Page cannot be displayed If this message appears a problem occurred while loading the web pag
169. ilure is probably due to a problem with your network Resend the message later Registration request failed please try again This message appears if your attempt to register with the network has failed Try registering again manually Verify that you are in an area of sufficient wireless coverage You are in an area of sufficient wireless coverage if GPRS and one or more bars appear with the wireless coverage indicator in the handheld status section of the screen Refer to the Getting Started Guide for more information on registering your handheld Registration request sent This message confirms that the registration request reached the network successfully but there has been no response from the network Request for More failed This error message usually indicates that more of a particular message cannot be obtained Try requesting More again If you continue to receive this message the entire message can still be read from your desktop email application 252 BlackBerry Wireless Handheld Troubleshooting Error Description Send cancelled by transport This message indicates that the send process was cancelled before it was complete Resend the message Sending failed please resend and watch for error message This message usually appears either because of a network registration problem or a failure to connect your handheld to your computer Resend the message and watch your handhe
170. ing SIM Phone Book Select the entry that you want to add to your Address Book Click the trackwheel to view the menu and click Add to Address Book The ADN Phonebook Entry screen appears with the contact s information in the Name and Phone fields Click the trackwheel to view the menu and click Save The phone book entry is added to your handheld s Address Book and you return to the Find screen To delete a SIM phone book entry You can delete SIM phone book entries that are stored on your SIM card J 2 On the Home screen click the Address Book icon The Find screen appears Click the trackwheel to view the menu and click SIM Phone Book The Find screen appears with the message Loading SIM Phone Book Select the entry that you want to delete Click the trackwheel to view the menu and click Delete A dialog box appears prompting you to confirm that you want to delete the address This dialog box appears only if Confirm Delete is enabled on the Address Book Options screen Click Delete You return to the Find screen and the entry no longer appears 122 BlackBerry Wireless Handheld Using the Address Book application Tips for using the Address Book application Press number keys without using ALT to insert numbers in the Work Home Mobile Pager Fax and PIN fields Press SPACE to insert the at sign and periods in an Email field Type the first letters of the name or the initials separa
171. ing the web page address and the date and time that you last requested the web page 3 Click OK to close the Address dialog box A Tip Instead of typing addresses each time that you want to view a specific web page you can copy and paste web page addresses With a web page address selected click the trackwheel to view the menu and then click Copy Address When you copy a web address it is saved until the next time that you copy an address In the Go To dialog box click Paste Address The most recently copied web page address appears in the Go To field Click OK The requested web page appears You can also paste web addresses into messages memos appointments and the other handheld applications To view web link addresses 1 On the Home screen click the Browser icon The startup screen appears 2 After you select the link for which you want to view the address click the trackwheel to view the menu and click Link Address The Address dialog box appears displaying the web link address A Note If Link Address does not appear on the menu you might not have correctly selected a link Links appear as underlined text Select the link again and click the trackwheel to view the menu Click Link Address You have correctly selected an image link when the image s colors are reversed 3 Click OK to close the Address dialog box Using bookmarks You can save the addresses of your most frequently viewed web pages as bookmarks
172. iod automatically at the end of a sentence or word by pressing SPACE twice The next letter that you type is capitalized To insert a lowercase letter after a period press BACKSPACE and type the letter again The letter appears in lowercase Email and number fields You can type an email address in an Email field without pressing ALT When you type an email address instead of pressing ALT L to insert the at sign press SPACE When you press SPACE again a period is inserted You can type numbers in the Work Home Mobile Fax PIN and Pager fields without pressing ALT To type a number in any of these fields press the associated character key For example to display the number 4 press S You can do this for all numbers for parentheses and for the x and characters Note You can only type numbers and hexadecimal characters in the PIN field 48 BlackBerry Wireless Handheld Sending and reading email and PIN messages Number lock You can activate number lock NUM lock mode to type numbers without pressing alt Press LEFT SHIFT ALT NUM lock mode is activated and you can type numbers on any screen Press ALT again to turn off NUM lock mode Using AutoText Your handheld s AutoText feature automatically replaces certain text that you type with preprogrammed text By configuring the default AutoText entries and adding new ones to meet your specific needs you can use AutoText to automatically perform the f
173. ion bar at the top of the screen The current hour is outlined The subject for any appointments appears beside the start hour and a sidebar spans the length of the appointment The location of the appointment enclosed in parentheses appears beside the subject Handheld User Guide 183 Using the Calendar application Jun 3 2002 10 03 GT MITFIS Ep a Calendar Day view Agenda view This view displays only the days on which you have appointments The appointments appear in chronological order with the earliest appointments listed at the top of the screen Each entry in Agenda view includes the start time subject and location of the appointment Two arrows at the top of the screen indicate that you can scroll to view more appointments Jun 3 2002 10 35a 4b 1 00p Meet with suppliers Tue Jun 4 2002 _ _ _ 10 00a Status update Meeting Z room 2 2 00p Performance review AR Room A 3 30p Interview Room B 4 Thu Jun 6 2002 ou 11 30a Project review Meeting Z npon 4 U0 SUN i ee m 10 00a Status update Meeting 22 room 2 T Calendar Agenda view Calendar icons In Day view or Agenda view one or more of the following icons might appear on your handheld to indicate additional information for your appointments 184 BlackBerry Wireless Handheld Using the Calendar application Icon Description i appointment was initiated with a meeting request
174. it Desktop Email program unable to create message Your desktop email program is not able to recreate the message to send over the Internet Verify that all parts of the original message are present Desktop Email program unable to submit message Your desktop email program is not able to send the message over the Internet Formatting failure There is a problem sending your message Resend the message If your message still does not send try resetting your handheld by pressing ALT SHIFT BACKSPACE If you continue to encounter problems contact your service provider or network operator for more information General radio failure There is a problem sending your message Resend the message If your message still does not send try resetting your handheld by pressing ALT SHIFT BACKSPACE If you continue to encounter problems contact your service provider or network operator for more information General send failure please try again If you receive this error message your message could not be sent Try sending the message again If you continue to receive this error verify that you are in an area of sufficient wireless coverage for sending and receiving messages You are in an area of sufficient wireless coverage if GPRS and one or more bars appear with the wireless coverage in the handheld status section of the screen If that does not work save your message and reset your handheld by pressin
175. ith the Class B limits for radio noise emissions as set out in the interference causing equipment standard entitled Digital Apparatus ICES 003 of Industry Canada Handheld User Guide 17 Important safety information Important safety compliance information for BlackBerry 6720 users EXPOSURE TO RADIO FREQUENCY SIGNALS Your wireless handheld portable device is a low power radio transmitter and receiver When it is ON it receives and also transmits radio frequency RF signals Your wireless handheld is compliant with these RF exposure recommendations and guidelines for safety levels e EN 50360 Product standard to demonstrate the compliance of mobile phones with the basic restrictions related to human exposure to electromagnetic fields 300 MHz 3 GHz e International Commission on Non Ionising Radiation Protection ICNIRP 1998 Guidelines for limiting exposure in time varying electric magnetic and electromagnetic fields up to 300 GHz e ANSI TEEE C95 1 1999 IEEE Standard for Safety Levels with Respect to Human Exposure to Radio Frequency Electromagnetic Fields 3kHz to 300 GHz To maintain compliance with RF exposure guidelines use only RIM supplied or approved accessories The RIM handheld is designed to be carried in an approved holster when carried on your body When handcarrying the BlackBerry Wireless Handheld while switched on use only the holster supplied with the wireless handheld or a holster that is RIM
176. ith the wireless network Verify that you are in an area of sufficient wireless coverage for sending and receiving messages You are in an area of sufficient wireless coverage if GPRS and one or more bars appear with the wireless coverage indicator in the handheld status section of the screen Refer to your Getting Started Guide for more information on registering your handheld Transaction error decryption error If this message appears your handheld might have a different encryption key than your desktop Refer to the Redirector Settings Online Help for more information on generating encryption keys Transaction error failure at service If this message appears there is a temporary problem with the wireless network Resend the message later 258 BlackBerry Wireless Handheld Troubleshooting Transmission error Description Transaction error general failure If this message appears there is a general error transmitting the message Try registering with the wireless network Verify that you are in an area of sufficient wireless coverage for sending and receiving messages You are in an area of sufficient wireless coverage if GPRS and one or more bars appear with the wireless coverage indicator in the handheld status section of the screen Refer to your Getting Started Guide for more information on registering your handheld If this message continues to appear contact your system administrator
177. ive this message contact your service provider or network operator for more information Unlisted transaction error There was a problem sending your message Resend the message If you continue to receive this message reset your handheld by pressing ALT SHIFT BACKSPACE If you continue to receive this message contact your service provider or network operator for more information Handheld User Guide 253 Troubleshooting Phone error messages Error Description Barring Not Available Call barring is not available on your handheld You must subscribe to call barring before you can configure this feature on your handheld Contact your service provider or network operator for more information Forwarding Not Available If this message appears call forwarding might not be available on your handheld You must subscribe to call forwarding before you can configure this feature Contact your service provider or network operator for more information If you have just subscribed to call forwarding a delay of up to 60 seconds occurs before forwarding is available Your handheld might not have checked with the network to determine if call forwarding is available yet Cannot connect If this message appears check the phone number that you are dialing Correct any errors and try the call again If you continue to receive this message the wireless network might be busy Call your contact again l
178. k screen Note If the service book configurations for your Browser application do not appear on A the Service Book screen contact your service provider or network operator Depending on your service provider s plan the Service Book configurations for your Browser might be called WAP Browser Config service provider s name WAP Transport service provider s name and IPPP Browser Config service provider s name You can set your handheld to automatically accept the new service book entries it receives In the Browser Options on the General Properties screen select the Auto Accept Service Books check box Refer to Setting general Browser options on page 160 for more information 156 BlackBerry Wireless Handheld Using the Browser application Navigating web pages You can view web pages by clicking links by using Previous and Next or by using your Browser history You might also be able to open web pages by using specific web page addresses and bookmarks To open web pages using links 1 On the Home screen click the Browser icon The startup screen appears 2 Select a link and click the trackwheel to view the menu Click Get Link Browser Hide Menu Home Pallet Link Go To Edit Bookmark View Bookmark Subfolders Add Bookmark Options Hide Close Browser screen menu Get Link item The requested web page appears The download progress of the page that you are trying to view is shown in the upper
179. ks 178 Tasks options 176 text 54 user defined field name 117 Handheld User Guide Index checking Browser activation status 156 clearing fields in Address Book 119 in Calendar fields 193 in call notes 148 in memos 206 in searches 90 in task fields 177 closing Browser application 172 compose description of 33 composing and saving 97 email messages 40 email messages from specific service book 41 email messages using links 78 messages to multiple contacts 57 messages using links 59 one time messages 58 one time phone calls 133 135 one time SMS messages 77 PIN messages 42 SMS messages 72 using AutoText 49 configuring conference calls 150 voice mail 146 content mode HTML 161 WML 161 converting measurements 208 copying text in a message 54 tips for using 69 83 creating Address Book entries 111 AutoText entries 50 AutoText entries for SMS messages 74 bookmark subfolders 168 265 Index email messages 40 meeting requests 198 memos 204 phone calls 126 PIN messages 42 SMS messages 72 tasks 176 customizing Address Book options 110 Alarm 212 auto signature 60 Calendar options 182 call forwarding 142 call logging 139 current email message options 44 handheld options 223 home page 160 MemoPad options 204 message options 44 notification profiles 220 Phone options 138 SMS message options 230 Tasks options 176 cutting text in
180. kwheel to view the menu and then click Options The Phone Options screen appears 3 Click Call Logging The Call Logging screen appears 4 If you want to prevent phone calls from being listed on the Messages screen in the Show Logs In Message List field press SPACE to set the option to No 5 If you are logging phone calls you can change the types of phone calls that are logged using the check boxes at the bottom of the screen By default all types of calls Incoming Calls Completed Outgoing Calls Completed Attempted Calls and Missed Calls are logged Press space to clear or select the check box 6 Click the trackwheel to view the menu and then click Save You return to the Phone Options screen Your phone calls are logged as you have specified Setting call barring If your SIM card has been provisioned for call barring you can prevent all calls or specific calls from being received on your handheld Note When you enable or disable call barring you must type a password Your service A provider provides you with a default password You can change this password on the Call Barring screen If your SIM card has not been provisioned for call barring the message Barring not available appears on your screen Contact your service provider or network operator for more information on call barring To enable call barring 1 On the Home screen click the Phone icon The Phone screen appears Handheld User Guide 139
181. l Logging screen of the Phone Options set the Show Logs In Messages List field to Yes If you are using a headset with the handheld you can add call notes while you are connected to a phone call While you are connected a phone call click the trackwheel to view the menu and then click Notes Add any notes that you want to make for the phone call When the call ends the notes are automatically saved To add call notes 1 On the Home screen click the Messages icon The Messages screen appears 2 Select the phone call for which you want to add call notes Click the trackwheel to view the menu and then click Open The View Call Log screen appears listing the details of the phone call 3 Click the trackwheel to view the menu and then click Add Notes Type any notes that you want to associate with this call View Call Log Hide Menu Date Jun 4 20 Select Type Received Delete Duration 3 52 Mark Guo 5551222 Email Mark Guo PIN Mark Guo Call Hork SMS Work View Address View Address Book Forward Previous Item Close Phone screen menu Notes item 4 After you finish making notes click the trackwheel to view the menu and then click Save Notes You return to the View Call Log screen A return to the Active Call screen Handheld User Guide Note While you are on a phone call you can exit the call notes feature by pressing ESC or by clicking Hide Notes on the menu Your call notes are saved
182. lackBerry Web Client Online Help for more information What should I do if my handheld does not turn on Recharge your handheld s battery Refer to the Getting Started Guide for more information on using and charging the battery If your handheld does not turn on after you recharge the battery reset the handheld Refer to Maintenance on page 235 for more information on resetting the handheld Calendar lam using wireless calendar synchronization and I deleted a meeting request from my handheld Now the appointment is not on my handheld or in my desktop Calendar Why are meeting requests being deleted from my handheld and desktop Calendars If you do not respond to a meeting request either on your handheld or on your desktop and you delete the meeting request from your handheld s Messages screen the appointment is deleted and removed from both your handheld and desktop Calendars To avoid inadvertently missing a meeting always respond to meeting requests either on your desktop or from your handheld s Messages application Why is the handheld not synchronizing over the wireless network The BlackBerry Enterprise Server not the desktop software controls wireless calendar synchronization To synchronize your handheld Calendar over the wireless network verify that 234 BlackBerry Wireless Handheld Troubleshooting you are enabled on a BlackBerry Enterprise Server version 2 1 or later Contact your system administrator to determi
183. ld for an error message Refer to the explanation for that specific error for details Temporary network problem please resend later The network is temporarily busy Resend the message later Temporary service problem please resend later If this message appears there is a temporary problem with the network Wait before you send your message Text header field truncated Your text field has exceeded 1024 characters Only the first 1024 characters are used but the message is saved Timeout message not delivered This message might appear several minutes after you send a message indicating that the message could not be sent to its destination Resend the message later Transport not registered This message appears if the radio code on your handheld is not working properly Reset your handheld by pressing ALT SHIFT BACKSPACE Unknown command byte There was a problem sending your message Reset your handheld by pressing ALT SHIFT BACKSPACE If you continue to receive this message contact your service provider or network operator for more information Unlisted message error If this message appears there was a problem sending your message Resend the message If you continue to receive this error contact your service provider or network operator for more information Unlisted send error There was a problem sending your message Resend the message If you continue to rece
184. learn about your handheld when you first receive it As soon as you turn on your radio another message should arrive indicating that the handheld is registered with the network Punctuation Where can find the period and other punctuation marks on the keyboard The quickest way to type a period is to press SPACE twice at the end of a sentence The next letter is capitalized automatically Press ALT and an associated character at the same time to insert common punctuation marks The punctuation mark is printed above the primary character on the key Refer to Using the keyboard and trackwheel on page 26 for more information on ALT and special key combinations Other punctuation marks are included in the symbols library which you can open by pressing ALT SPACE Refer to Inserting symbols on page 46 for more information e You can also insert international and accented characters in your messages When you are composing a message or entering text hold a letter and roll the trackwheel to scroll through international characters marks and equation symbols When the desired character appears release the letter key Storage What should do if I will not use my handheld for a short period of time If you expect that you will not use your handheld for a short period of time two weeks or less turn off the handheld On the Home screen click the Turn Power Off icon To turn on the handheld again press the power key
185. lete all occurrences of the appointment click Delete the series or only the selected appointment click Delete this occurrence If the appointment is not a recurring appointment a dialog box appears confirming that you want to delete the appointment This dialog box appears only if Confirm Delete is enabled on the Calendar Options screen Click Delete You return to the Calendar screen and the appointment is no longer listed Integration with If you have integrated your desktop software with an enterprise email enterprise email account and have enabled wireless calendar synchronization any appointments that you delete from your handheld Calendar are also account deleted from your desktop Calendar Managing meeting requests If you have integrated your desktop software with an enterprise email account you can create respond to view edit and delete meeting requests on your handheld Integration with To create meeting requests your handheld must be enabled on the enterprise email BlackBerry Enterprise Server version 2 1 or later account If you have enabled wireless calendar synchronization and are in an area of sufficient wireless coverage meeting requests are synchronized over the wireless network and appear on your desktop Calendar GPRS and one or more bars must appear with the wireless coverage indicator to receive updates over the wireless network To create meeting requests 1 On the Home screen click the Calendar
186. lication Using the Tasks application Setting task options You can customize the following task options for your handheld e Sort By Select how you want to sort your tasks on the Find screen Choose from Subject Priority Due Date or Status By default this option is set to Subject e Confirm Delete Select whether you want to confirm the deletion of Task entries By default this option is set to Yes To set task options 1 On the Home screen click the Tasks icon The Find screen appears 2 Click the trackwheel to view the menu and click Options The Tasks Options screen appears 3 Select the field that you want to set and then press SPACE to scroll through your options Release SPACE when you set the option to your preference Tasks Options Sort By Priority Confirm Delete Yes Task Options screen setting options 4 After you edit the fields click the trackwheel to view the menu and click Save You return to the Find screen Adding tasks Add new tasks to your handheld to keep a record of the things that you need to do 176 BlackBerry Wireless Handheld Using the Tasks application To add tasks 1 On the Home screen click the Tasks icon The Find screen appears 2 Click the trackwheel to view the menu and click New The New screen appears 3 In the Task field complete the information for the task Press ENTER 4 Inthe Status Priority and Due fields press SPACE to scroll through you
187. listed Note By default the Browser Bookmarks screen always displays the Home Page A bookmark You cannot remove the Home Page bookmark Using bookmark subfolders After you add bookmarks you can organize them into subfolders You can also specify a different default subfolder Handheld User Guide 167 Using the Browser application Note If you save your bookmarks in subfolders or specify a different default folder your A saved bookmarks do not appear on the Browser Bookmarks screen To view your folders and subfolders click the trackwheel to view the menu and click View Bookmark Subfolders Expand and collapse your subfolders until you find the one that you want To create subfolders 1 On the Home screen click the Browser icon The startup screen appears 2 Click the trackwheel to view the menu and then click Bookmarks Your list of saved bookmarks appears 3 Click the trackwheel to view the menu and click View Bookmark Subfolders The Bookmarks screen appears 4 To add a subfolder to the Browser Bookmarks folder click the trackwheel to view the menu and click Add Subfolder Type a subfolder name Bookmarks O Browser Bookmark Folders srowser Bookmarks Enter subfolder names Bookmarks screen Subfolder dialog box 5 Click OK The subfolder appears on the Browser Bookmarks screen Note Folders that contain subfolders are marked with a folder that has a plus sign A To expand folders click th
188. loyment area If in vehicle wireless equipment is improperly installed and the air bag inflates serious injury could result 10 BlackBerry Wireless Handheld Important safety information ELECTRONIC DEVICES Most modern electronic equipment is shielded from RF signals However certain electronic equipment may not be shielded against the RF signals from your wireless handheld Pacemakers Consult a physician or the manufacturer of your pacemaker if you have any questions regarding the effect of RF signals on your pacemaker If you have a pacemaker ensure that you are using the handheld in accordance with the safety requirements associated with your particular pacemaker which may include the following e Always keep the handheld more than 20 cm six inches from the pacemaker when the handheld is turned ON e Do not carry the handheld in a breast pocket e If the handheld has a voice option use the ear opposite the pacemaker for making and receiving calls to minimize the potential for interference e Ifyou have any reason to suspect that interference is taking place turn your handheld OFF immediately Hearing Aids Some digital wireless devices may interfere with some hearing aids In the event of such interference consult your service provider or contact the manufacturer of your hearing aid to discuss alternatives Other Medical Devices If you use any other personal medical device consult the manufacturer of your devi
189. luded at the end of each chapter Your handheld has three font size options 8 10 and 12 point The graphics in this guide show the 10 point font size option and depict your handheld s menu items as they would appear if you integrated the desktop software with an enterprise email account Depending on your service provider or network operator s plan some applications might not be available on your handheld In addition the configuration for your Browser application might be different This guide assumes that you have the ability to use all the handheld applications You can set the locale and the date and time format on your handheld The date and time can be set to a 12 hour or 24 hour clock and the handheld status section of the screen reflects the format that you select The graphics in this guide use the 12 hour clock and the english United States locale The name of your service provider or network operator appears in the handheld status section of the screen This name reflects the network to which you are currently connected The graphics in this guide use lt service provider gt to indicate this name 24 BlackBerry Wireless Handheld Chapter 1 Getting to know your handheld This section provides information on the following topics Using the keyboard and trackwheel Activating backlighting Navigating applications Configuring handheld options Tips for using your handheld Getting to know your handheld Headse
190. mber before you continue To edit your voice mail access number If your SIM card is not provisioned for voice mail or if you want to choose an alternate voice mail system you can edit the voice mail access number manually 1 On the Home screen click the Phone icon The Phone screen appears 2 Click the trackwheel to view the menu and then click Options The Phone Options screen appears 3 Click Voice Mail The Voice Mail screen appears 4 Inthe Access Number field delete the voice mail access number if one appears and type the number that your handheld should dial to gain access to your voice mail 5 Inthe Additional Numbers field type any additional numbers for your voice mail such as a password 6 Click the trackwheel to view the menu and then click Save You return to the Phone Options screen Using phone call notes After your phone call ends you can make notes to record the details of your conversation The call notes are saved as part of the call log along with the call date time length and any conference call members Only one set of call notes is associated with each call You can add edit and delete your call notes or forward them to an email address 146 BlackBerry Wireless Handheld Using the Phone application Note If you delete the phone call log the call notes are also deleted You can only edit forward and delete call notes if you log phone calls on the Messages screen On the Cal
191. ming mathematical operations 208 measurement conversions 208 search by sender or recipient 93 search by subject 94 searches 88 Phone adding addresses from 113 alpha dialing 133 and backlighting 30 130 answer options 130 available services 126 call barring 139 calling voice mail 145 conference calls 150 customizing notification profiles for 213 customizing options 138 deleting items 137 description of 34 dialing corporate extensions 133 dialing extensions 115 displaying phone number 126 emergency calls with radio off 153 ending phone calls 132 holding calls 149 muting calls 135 271 Index placing calls 126 137 placing calls from Messages screen 107 placing calls using links 136 placing emergency calls 152 placing one time calls 133 135 restricting call timers 151 setting auto answer 141 setting auto hangup 141 setting general options 141 status icons 128 tips for using 153 touch tone 126 updating addresses from 114 using 125 using alphabetic characters to dial 133 using cut copy and paste 54 using links 33 using phone key 27 using shortcuts to dial quickly 133 using with other applications 127 viewing call logs 107 viewing contacts 150 viewing status 151 viewing timers 151 working with Messages screen 106 phone calls adding notes 147 and backlighting 130 barring 139 calling voice mail 145 conference 150 configuring v
192. mit for mobile handhelds used by the public is 1 6 watts kg W kg averaged over one gram of tissue for the body or head 4 0 W kg averaged over 10 grams of tissue for the extremities hands wrists ankles and feet The standard incorporates a substantial margin of safety to give additional protection for the public and to account for any variations in measurements ANTENNA CARE Use only the supplied integral antenna Unauthorized antenna modifications or attachments could damage the handheld and may violate FCC regulations AIRCRAFT Federal Aviation Administration FAA FCC regulations prohibit using the radio of your handheld while in the air Switch the radio of your handheld OFF before boarding an aircraft The effect of the use of your handheld s radio in an aircraft is unknown Such use may affect aircraft instrumentation communication and performance may disrupt the network may otherwise be dangerous to the operation of the aircraft and may be illegal All other applications of your handheld may be used in accordance with airline regulations for electronic devices FCC compliance statement USA FCC Class B Part 15 This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions e This device may not cause harmful interference and 16 BlackBerry Wireless Handheld Important safety information e This device must accept any interference received including interference that
193. more information The page fetch operation was not successful empty CacheResult If this message appears an error occurred while retrieving the web page Click the trackwheel to view the menu and click Refresh to reload the web page A problem occurred while trying to render the page If this message appears an error occurred while displaying the current web page Click the trackwheel to view the menu and click Refresh to reload the web page If you continue to receive this message when the handheld tries to display the web page your Browser could be using the wrong content mode for this page Refer to Setting general Browser options on page 160 for more information Attempting to display a null page The web page that you are attempting to view no longer exists or is currently unavailable Browser Error If this message appears a problem occurred when starting your Browser Contact your service provider or network operator for more information Internal Server Error If this message appears a server error occurred when your handheld requested the web page Click the trackwheel to view the menu and click Refresh to reload the web page If you continue to receive this message try loading a different web page Unable to find a converter for the following content type If this message appears the Browser does not support the content type on the web page Try loading a different web page W
194. moving the history You can remove the history from your SMS messages in the Messages Saved Messages and Search Messages applications Handheld User Guide 81 Sending and reading SMS messages To remove SMS message history 1 On the Home screen click the Messages icon The Messages screen appears 2 Select a sent or received SMS message and click the trackwheel to view the menu Click Open Note The Remove History menu option is only available if you select an SMS message A that contains a history 3 The message appears on your screen at the top of a session view Scroll to the message that you want to remove from the session view and click the trackwheel to view the menu Click Remove History Amy Krul Hide Menu E Sep 4 2001 1isCCopy Sure Mark Unopened Save lt Sep 4 2001 10 54 Reply Want to go early ar Forward coffee Delete Are you going to the off site meeting Where is it Open SMS message menu Remove History item A Note You cannot remove the most recent SMS message from the session view The SMS message that you select and all prior SMS messages that you sent to or received from the contact in this thread are no longer listed in the session view The individual messages are still listed on the Messages screen 82 BlackBerry Wireless Handheld Sending and reading SMS messages Tips for sending and reading SMS messages Composing messages Press C to compose a new message on the Home
195. n phone call is muted this icon appears on the Active Call screen phone call is in progress this icon appears in the handheld status section of the screen in the handheld s applications while you are connected to a phone call and records the length of the call indicates the current volume level this icon appears with a slide bar after you click Volume on the menu in one of your handheld s applications indicates that call forwarding of all phone calls is enabled this icon appears in the handheld status section of the screen indicates a placed or received phone call this icon appears on the Messages screen indicates that a voice mail message is waiting in your voice mailbox if your SIM card is provisioned for voice mail and a new voice mail message is waiting this icon appears in the handheld status section of the screen Missed Call with the text Missed Call this icon indicates an unopened missed call this icon appears on the Messages screen Handheld User Guide 129 Using the Phone application Icon Description fm with the text Missed Call this icon indicates an opened missed call this icon appears on the Messages screen Missed Call if you have voice mail enabled on your account this icon with the text Voicemail appears beside the unopened message when a new voice Voicemail mail message is waiting this icon appears on the Messages screen if you have voice mail enable
196. n a symbols library from which you can insert n symbols On this dialog box you can either select a symbol and click the trackwheel or press the letter under the desired symbol SYMBOL key Activating backlighting In low light conditions you can increase readability of the LCD screen and keyboard by using the backlighting feature To activate backlighting press the power key If you do not press any keys or use the trackwheel for ten seconds the backlighting turns off automatically The handheld backlighting turns on automatically when you receive a phone call To turn off the backlighting manually press the power key 30 BlackBerry Wireless Handheld Getting to know your handheld Navigating applications The LCD screen provides access to your handheld applications When you turn on your handheld the Home screen appears The handheld status section at the top of the screen displays various handheld status information including the date and time the wireless coverage indicator the battery power indicator and the name of your service provider or network operator The handheld status section also appears on the screen when you are in the Messages Saved Messages Search Results Alarm and Phone applications On the Home screen you can open each application On each application screen you can view application menus On some screens you can change settings or options To open applications The applications li
197. n appears 2 To use your handheld again double click the trackwheel Note You can also lock your handheld with a password Refer to Security on page 229 A for more information Customizing notification profiles Your handheld has profiles that control notification Within each profile you can set different notification options for each of the following items Handheld User Guide 213 Customizing your handheld s options Alarm Set how your handheld notifies you of the Alarm Browser Set how your handheld notifies you of saved web pages Calendar Set how your handheld notifies you of appointment reminders Messages Set how your handheld notifies you of incoming email PIN and SMS messages Phone Set how your handheld notifies you of incoming phone calls Note Depending on your service provider s plan some items might not be available Contact your service provider or network operator for more information on available services To enable a notification profile 1 On the Home screen click the Profiles icon The Profiles screen appears 2 Select the profile that you want to enable Click the trackwheel to view the menu and then click Enable On the Profiles screen the word On appears beside your selection A Tip On the Profiles screen select a profile and press SPACE to enable it To add a notification profile On the Home screen click the Profiles icon The Profiles screen appears Click the trackwheel to
198. n appears with the contact s phone number in the Work field Add a name for the contact and any additional information that you want to include Click the trackwheel to view the menu and then click Save You return to the Phone screen and the number is replaced with the name that you specified for the contact Handheld User Guide 113 Using the Address Book application To update addresses from the Phone screen 1 On the Home screen click the Phone icon The Phone screen appears 2 Select a number that is listed on the Phone screen To add this phone number to an existing contact click the trackwheel to view the menu and click Copy 3 Click the trackwheel to view the menu and then click View Address Book 4 Select the contact whose Address Book entry you want to update and click the trackwheel to view the menu Click Edit 5 Select the phone number field in which you want to insert the number Click the trackwheel to view the menu and click Paste The number is inserted in the field 6 Click the trackwheel to view the menu and then click Save 7 Press ESC to return to the Phone screen Note If the contact whose Address Book entry you want to update is listed on the A Phone screen you can open the entry on the Phone screen Copy the phone number and then select the contact and click the trackwheel to view the menu Click View Contact The contact s Address Book entry appears Click the trackwheel to view the m
199. n click Send You return to the Messages screen and you can view the status of your sent message Note Links can also appear in the other handheld applications You can send messages A from any of those applications by following the procedure described above Customizing the auto signature You can specify an auto signature that is appended to all email messages that you send from your handheld Integration with enterprise email account Integration with new or ISP email account 60 If you have integrated your desktop software with an enterprise email account you can customize your auto signature in the desktop software s Redirector Settings tool on the General tab Refer to the following procedure for information on customizing your auto signature If you have integrated your desktop software with a new or ISP email account you can customize your auto signature in the BlackBerry Web Client Refer to the BlackBerry Web Client Online Help for more information BlackBerry Wireless Handheld Sending and reading email and PIN messages To customize the auto signature 1 Inthe BlackBerry Desktop Manager double click the Redirector Settings icon The Redirector Settings window appears 2 On the General tab in the Auto signature section click in the text box Edit this text to customize your auto signature 3 Click OK to return to the BlackBerry Desktop Manager Note The auto signature is only appended to email messa
200. nd operates as a touch tone phone does You can use the automated functions that are available to touch tone phones on your handheld The optional headset can also be used with the handheld s Phone application If you choose to use the headset with your handheld insert the headset connector into the headset jack at the top of your handheld before you use the Phone application The Phone screen displays the phone number of your handheld Placing phone calls You can place phone calls if in the handheld status section of the screen GSM gprs or GPRS and one or more bars appear with the wireless coverage indicator To place phone calls 1 On the Home screen click the Phone icon The Phone screen appears 2 Begin typing the name of the contact whom you want to call The Find screen appears listing all contacts that contain the letters that you have typed 3 Select the name of your contact and click the trackwheel to view the menu Click Call 126 BlackBerry Wireless Handheld Using the Phone application Hide Menu 3 36 PM TUE JUN 4 iieii View All Find Ka New Address Use Oncel View zate Demeter Edit Amy Krul Delete Options SIM Phone Book Cancel Select Address screen menu Call item Note If you have specified more than one phone number for a contact you are prompted to select the phone number that you want to call If you have entered x or ext in the Work Home and Mobile fields to specify a ph
201. nding the message is invalid Check the email addresses correct the error and resend the message 250 BlackBerry Wireless Handheld Troubleshooting Error Description Message included an unknown attachment If this message appears your handheld does not recognize the attachment s file type Save your message and reset your handheld by pressing ALT SHIFT BACKSPACE Resend the message Message not delivered An attempt to send your message failed Open your message and view the Message Status field for more information Message packet data bad There is a problem sending your message Resend the message If you continue to receive this message contact your service provider or network operator for more information Message packet incorrectly formatted There is a problem sending your message Resend the message If you continue to receive this message contact your service provider or network operator for more information Message refused please try again later There is a temporary problem transmitting the message Resend the message later More error desktop couldn t find original message If this message appears the original message was removed from your desktop email program before you requested more of the message The original message must appear on the Messages or Saved Messages screen when your handheld receives the rest of the message You cannot receive more of t
202. ne Tone Tune BlackBerry BlackBerry BlackBerry BlackBerry 3 Ring 6 1 4 2 Volume High High High High High Number of 3 3 3 3 3 Beeps 216 BlackBerry Wireless Handheld Customizing your handheld s options Alarm Browser Calendar Messages Phone Repeat Notification None None None None None The following table outlines the default In Holster notification settings for each field of the Loud profile Alarm Browser Calendar Messages Phone In Holster Vibrate Vibrate Vibrate Vibrate Vibrate Tone Tone Tone Tone Tone Tune BlackBerry BlackBerry BlackBerry BlackBerry 3 Ring 6 1 4 2 Volume High High High High High Number of 3 3 3 3 3 Beeps Repeat None None None None None Notification Discreet profile The following table outlines the default Out of Holster notification settings for each field of the Discreet profile Alarm Browser Calendar Messages Phone Out of Tone Vibrate Vibrate Vibrate Vibrate Holster Tune BlackBerry BlackBerry BlackBerry BlackBerry 3 Ring 6 1 4 2 Volume Low Mute Mute Mute Mute Number of 3 3 3 3 3 Beeps Repeat None None None None None Notification Handheld User Guide 217 Customizing your handheld s options The following table outlines the default In Holster notification settings for each field of the Discreet profile
203. ne whether your company is using this server software version If you use the BlackBerry Desktop Redirector for Microsoft Exchange to forward your email messages you cannot configure your handheld Calendar for wireless calendar synchronization Home screen How do I return to the Home screen The screen that displays the applications icons and the date and time is called the Home screen Press ESC to close application screens and return to the Home screen You can also select Close from an application menu or on the Options screen click Return to Home Screen LCD screen What can I do if my LCD screen seems faint If you are operating your handheld in low light conditions try using the backlighting feature While the handheld is on press the power key to activate backlighting Backlighting turns off after ten seconds if you do not press a key or use the trackwheel You can turn off the backlighting manually by pressing the power key again The handheld backlighting turns on automatically when you receive an incoming phone call If your screen seems faint all the time check the Screen Keyboard option on the Options screen Refer to Screen Keyboard on page 228 for more information on setting these fields Maintenance l accidentally dropped my handheld in water and now it does not work What should do While a few drops of moisture should not damage your handheld you should avoid placing it in direct contact with liquids
204. nformation about each module Select a module for which you want to view more information and click the trackwheel to view the menu Click Module Information Network This screen displays your handheld s network settings Radio Turn on and off your handheld s radio In certain situations such as on an airplane it is important to turn off your handheld s radio to prevent radio frequency interference Refer to Important safety information on page 9 for more information on radio frequency interference Scan Mode Set whether you want the handheld to select the current network automatically or whether you want to select the current network manually If you set this field to Automatic the name of your service provider or network operator in the handheld status section of the screen changes to Automatic Scan Pending After you save the settings on the Network screen the handheld scans for available networks and automatically selects the network with the best available wireless coverage In most cases this network is your home network If you are Handheld User Guide 227 Customizing your handheld s options outside of your home network s wireless coverage area the network that is associated with your home network with the best available wireless coverage is selected If you set this field to Manual click the trackwheel to view the menu and click Scan for Networks The handheld scans for all networks that are associated with
205. ng appointments cccccccesesesseseeseeeseseesesesessseseeeesesenens 191 Managing appointments cccceccscsesescseteescseseescseseneecsenenees 195 Managing meeting requests cccceseesesesesescteeteseesesesenenenes 198 Tips for using the Calendar application cccceseseeeeeees 202 Using the MemoPad application ccsccccsssssssscsssccssceeseee 203 Setting MemoPad Options ccccsccecessseeesesesesesesteeeesesesesees 204 Adding MEMOS 5 e aa aee a siden EEES 204 Managing MEMO Snorre a ee E E E a 205 Tips for using the MemoPad application ss ssnsss 15105010111550 206 Using the Calculator application esssessoessosssosssossosesosesosssosee Performing mathematical operations sss ssssssses11ss 1051111 Performing measurement conversions Closing the Calculator ccccccseeseseeeees Tips for using the Calculator application Customizing your handheld s options Setting the Alarm renni aren dees E E EEE Using keyboard lock ccccccsseseseesessssssessesesesssssneeeessseneeees Customizing notification profiles ccccccseeseeteseeeeeeesees Setting the Auto On Off feature sssssssssssssrssssssrsesstssseesee sses Using SIM card secarity ceses reene ne ei i a Customizing handheld options ccccccseseeseseseeseseeeeeeeeees Haridheld options ksnar onns e R a 224 Troubleshooting sssesssesosesoesscessoesosesossscessosesosssossosesosesosesseese 233 Frequ
206. ng the MemoPad application To edit memos 1 On the Home screen click the MemoPad icon The Find screen appears 2 Select the memo that you want to edit and click the trackwheel to view the menu Click Edit 3 You can add or edit text Hold ALT and roll the trackwheel to scroll horizontally through the text Tip Use your handheld s cut copy and paste features when you edit memos Refer to A Using cut copy and paste on page 54 for more information You can clear the Title field and the entire body of a memo Select the field that you want to clear either the Title field or the memo s body text and click the trackwheel to view the menu Click Clear Field The field is erased and you can add new text 4 After you make changes to your memo click the trackwheel to view the menu and click Save To delete memos 1 On the Home screen click the MemoPad icon The Find screen appears 2 Select the memo that you want to delete and click the trackwheel to view the menu Click Delete 3 A dialog box appears prompting you to confirm that you want to delete the memo This dialog box appears only if Confirm Delete is enabled on the MemoPad Options screen Click Delete You return to the Find screen and the memo is no longer listed Tips for using the MemoPad application e Type the first letters of a memo to locate it on the Find screen Press ENTER on the Find screen with a memo selected to open the memo Press SPA
207. nsibility Host Routing Table This option contains no user variable settings Localization If you have more than one language enabled on your handheld you can change the locale for your handheld Locale Select the language that you want to use on your handheld Message Services Any services to which you have access are listed on this screen Messaging CMIME Select your default email service Any new messages are sent to the selected message service 226 BlackBerry Wireless Handheld Customizing your handheld s options Integration with If you have integrated your desktop software with a new or ISP email new or ISP email account the default Messaging service is Web Client account Integration with If you have integrated your desktop software with an enterprise email enterprise email account the default Messaging service is Desktop account Note If you have integrated your desktop software with an enterprise email account A and a new or ISP email account more than one option appears in the Messaging field Press SPACE to select the option that you want to set as your default and then click the trackwheel to view the menu Click Save All email messages that you send from your handheld are sent from the default Message Service that you set on this screen Modules This screen displays the version number of the installed applications You cannot change the information on this screen You can view additional i
208. o add appointments quickly If on the Calendar Options screen you have the Enable Quick Entry field set to Yes you can add appointments quickly in Day view 1 On the Home screen click the Calendar icon The Calendar screen appears Verify that you are in Day view 2 Scroll to a start time and type a name for the appointment To add a location type it in parentheses 3 Roll the trackwheel to change the appointment s end time 4 After you make changes for your appointment click the trackwheel The appointment appears on the Calendar screen Note To add more information to the appointment click the trackwheel to view the A menu and then click Open Appointment fields The New Appointment screen contains the following fields Subject Type the subject for the appointment Location Type the location of the appointment All Day Event Press SPACE to indicate whether the appointment occupies a full day Handheld User Guide 193 Using the Calendar application Note The date of an all day event does not change when you change the time zone for A your handheld Start Select the start date and time for the appointment The defaults are the date and time that are selected before entering the New Appointment screen You can change the values for this field by pressing SPACE End Select the end date and time of the appointment The defaults are today s date and one hour after the start time You can change the values fo
209. o delete all items prior to and including that date Click Delete You return to the Messages screen and you can see that the items are no longer listed To delete email messages on your handheld and your desktop Integration with enterprise email account If you have integrated your desktop software with an enterprise email account you can configure your message options so that email messages that are deleted on your handheld are also deleted on your desktop each time you reconcile email using the desktop software s Intellisync tool 1 On the Home screen click the Messages icon The Messages screen appears 2 Click the trackwheel to view the menu and click Options The Message List Options screen appears 3 Set the Delete On field to Desktop amp Handheld Handheld User Guide 105 Managing messages and phone call logs 4 Click the trackwheel to view the menu and then click Save To test this feature delete an email message on your handheld that you no longer need Reconcile your email messages using the Intellisync tool Refer to the Intellisync Online Help for more information on reconciling email The message is Message List Options Display Time Yes Display Names Yes Confirm Delete Yes Delete On Hide Filed Messages No Consider PIN Level 1 Yes Message List Options screen Delete On field deleted from your desktop and your handheld A Managing phone calls on the Messages screen By defa
210. of the open message and an email address is saved in your Address Book for this contact Handheld User Guide 63 Sending and reading email and PIN messages PIN This option sends a PIN message to the sender or a recipient of the open email or PIN message This option is only available when your cursor is in the From or To field of the open message and a PIN is saved in your Address Book for this contact Call This option places a phone call to the sender or a recipient of the open email message This option is only available when your cursor is in the From or To field of the open message and a phone number is saved in your Address Book for this contact SMS This option sends an SMS message to the sender or a recipient of the open email or PIN message This option is only available when your cursor is in the From or To field of the open message and a phone number is saved in your Address Book for this contact Show Address This action shows the full SMTP email address or PIN of the recipient or sender This option is only available when your cursor is in the From or To field of the open email or PIN message with a person s name or PIN showing as it appears in an Address Book entry Show Name This action shows the first and last name of the sender or the recipient This option is only available if your cursor is in the From or To field of the open email or PIN message with the full SMTP email address or PIN for the contact showing and i
211. oice mail 146 editing notes 148 emergency calls with radio off 153 ending after connected 132 ending before connected 127 extensions 127 150 forwarding 142 forwarding call notes 148 holding 130 logging 139 placing 126 placing emergency 152 placing on Phone screen 137 placing one time in Phone application 133 135 placing using links 136 receive options 130 redialing 137 resetting call timers 151 setting volume 127 134 swapping 131 viewing timers 151 phone numbers extensions 127 150 SMS compatible 115 using pauses and waits 115 PIN messages changing address while composing 100 changing addresses 99 composing 42 editing sent 98 forwarding 63 reading 62 sending 42 PIN locating for your handheld 42 placing calls from Messages screen 107 calls quickly 133 calls to corporate extensions 133 calls using alphabetic characters 133 calls using pauses and waits 149 calls using shortcuts 133 conference calls 150 emergency calls 152 one time phone calls 133 135 BlackBerry Wireless Handheld phone calls 126 phone calls using links 136 power on off 27 profiles adding 214 choosing 213 deleting 220 description of 34 228 editing 220 enabling 214 fields 215 settings for default 216 punctuation automatic 48 R reading email messages 62 PIN messages 62 SMS messages 79 Readme file 23 recalling searches 91
212. oin me for lunch at Joe s at noon Karen Wilhelm 43 Hello Karen Join me for lunch at Joe s at noon f SMS message AutoText replaced text 5 After you compose your message click the trackwheel to view the menu and then click Send You return to the Messages screen Sending to one time recipients You can send an SMS message without adding the recipient to your Address Book by selecting the Use Once option Note This send option is a shortcut method and the recipient s information is NOT A added to your Address Book To send an SMS message to a one time recipient 1 On the Home screen click the Compose icon The To screen appears 2 Select Use Once and click the trackwheel to view the menu Click SMS The One Time SMS screen appears Handheld User Guide 77 Sending and reading SMS messages To Amy Krul Kate Demeter Rob Barnes Scott Tooke Hide Menu Emails PIN Phone New Address Options SIM Phone Book Close To screen menu SMS item 3 Type an SMS compatible phone number for your contact Click the trackwheel to view the menu and then click Continue Note When you type your contact s SMS compatible number include the country code A and the area code If you have set your smart dialing options in the Phone application you do not need to type the country code and area code Refer to Setting smart dialing options on page 144 for more information 4 Type a mes
213. ollowing actions e compose frequently used phrases or messages with a few keystrokes e correct commonly misspelled words e replace abbreviations and acronyms with complete words e insert phrases in a message by typing only one keyword e insert punctuation and symbols in your message without using ALT or the symbols library Note Several shortcuts are built into the AutoText feature for inserting macros in A messages Refer to To add a new AutoText entry using a macro on page 51 for more information How AutoText works 1 On the Home screen click the Compose icon The To screen appears 2 While you are composing your message type the text hte The text hte is a default AutoText entry that tells your handheld to automatically replace that text with the correctly spelled word the Handheld User Guide 49 Sending and reading email and PIN messages To Andrea Demeter Subject Customer Request He need to respond to hte Composing a message incorrect spelling When you press SPACE the correctly spelled word replaces the error To Andrea Demeter Subject Customer Request We need to respond to the ff Composing a message AutoText corrected spelling To add a new AutoText entry 1 2 50 On the Home screen click the Options icon The Options screen appears Click AutoText The AutoText screen appears with a list of default AutoText entries Click the trackwheel to view the menu and then click New The
214. on mode press BACKSPACE to delete the selected text or character Press ESC to exit selection mode Press SHIFT and click the trackwheel to paste the selection Reading messages To open messages quickly on the Messages screen press ENTER or double click the trackwheel e Hold ALT and roll the trackwheel to move up or down a page on the Messages screen Press ENTER to move down a page in an open message Press ALT ENTER to move up a page Handheld User Guide 83 Sending and reading SMS messages Press T to go to the top of the message list Press B to go to the bottom Press N to go to the next date on the Messages screen Press P to go to the previous date on the Messages screen Press U to go to the next unread item on the Messages screen Press Rin an open SMS message or on the Messages screen to reply to the sender Press F in an open message or on the Messages screen to forward the message 84 BlackBerry Wireless Handheld Chapter 4 Managing messages and phone call logs This section contains information on the following topics e Filing email messages e Searching messages and phone call logs e Saving messages e Editing messages e Resending messages e Marking messages as unopened e Marking messages as opened e Deleting messages and phone call logs e Managing phone calls on the Messages screen e Tips for managing messages and phone call logs Note Some of the following proced
215. one number extension you are prompted to dial the extension In the Dial Extension dialog box click Dial Refer to Adding addresses on page 111 for more information on adding contacts to your Address Book The Active Call screen appears and displays Calling as well as the Address Book information that you have saved for your contact Your handheld dials the phone number that you have selected After the recipient answers your call the Active Call screen displays Connected A call timer appears in the upper left of the screen displaying the length of your call A Note While you are on a call you can still use your handheld s other applications You are not however able to send or receive email or PIN messages or browse web pages You can send and receive SMS messages To use your handheld s other applications while you are on a call on the Active Call screen click the trackwheel to view the menu Click Hide Call You return to the Home screen Select an application icon To return to the Phone application again press the phone key A volume indicator appears in the upper right of the screen Roll the trackwheel to increase or decrease the volume Handheld User Guide 127 Using the Phone application L 1 25 vune Connected My Number 15195554445 Kate Demeter Work 5551235 set 3 37 PM i TUE JUN 4 Ta lt service provider gt Active Call screen To end the call click the trackwheel to view the menu Cl
216. ons indicate wireless coverage battery power and handheld status denote application screens and provide navigational aid Application icons Note Depending on your service provider s plan some applications might not be A available on your handheld As a result some of the following icons might not appear on the screen Contact your service provider or network operator for more information on available services Description Receive read reply to compose save and delete email PIN and SMS messages Open and view phone call logs and place phone calls Kus Messages cH Store messages for future viewing Saved Messages ey Locate messages with the Search Messages application Search Messages D TA I Type and send email SMS and PIN messages Compose Handheld User Guide 33 Getting to know your handheld Icon Description D Place and mute phone calls and put phone calls on hold Make notes while on calls Set call forwarding call barring and initiate conference calls Phone b Store your personal directory of contact information such as addresses a phone numbers fax numbers and email addresses Use the Search tool to locate a specific contact Address Book P P ea Calendar Keep track of appointments using Day Agenda Week or Month view Use wireless calendar synchronization Add edit and delete tasks and mark tasks a
217. or By Date If you select None no due date is recorded for this task If you select By Date you can select the date by which this task is due By default this option is set to None Notes Type any reference notes that you want to record about the task Managing tasks You can also view edit and delete tasks and change a task s status To view and edit tasks 1 On the Home screen click the Tasks icon The Find screen appears 178 BlackBerry Wireless Handheld Using the Tasks application 2 Select the task that you want to view or edit and then click the trackwheel to view the menu 3 Click Open The Edit Task screen appears with the task details listed Edit the task by changing the fields on this screen 4 After you view or edit the task click the trackwheel to view the menu and click Save You return to the Find screen Tip You can use your handhelds cut copy and paste feature when you edit tasks Refer A to Using cut copy and paste on page 54 for more information To clear a field click the trackwheel to view the menu and click Clear Field To change a task s status 1 On the Home screen click the Tasks icon The Find screen appears 2 Select the task for which you want to change the status and click the trackwheel to view the menu 3 Depending on the task s current status click either Mark Completed or Mark In Progress The task s status is changed Note Using the menu you can
218. ot receive more of the PIN message To request more of a message 1 On the Home screen click the Messages icon The Messages screen appears 2 Open an email message If the message is longer than the network allows the message More available appears at the end of the message followed by the remaining number of bytes to be sent Click the trackwheel to view the menu and then click More print server Hide Menu it is my hope that eral to revise the existima using the software shipped to your off Mark Unopened April 29 Past expe File that the software Save that date Please s Reply work so as to free Forward the week of the 29 Reply To All following week It is Delete busy time with a lot Email Amy Krul meet Accuracy and PIN Amy Krul of the utmost impor Call Amy Krul More available sms Amy Krul Open email message menu More item 3 If you select More and you are in an area of sufficient wireless coverage for receiving email messages the next section of the message is sent to you It appears at the end of the existing message Repeat this procedure until the entire message has arrived at your handheld Tip You can also return to the Messages screen while you are waiting for the rest of the A message You are notified when your handheld receives the next part of the message and the message is marked as unopened on the Messages screen Select the message and open it by pressing ENTER Press G to resume reading
219. our changes click the trackwheel to view the menu If you do not want to save the changes click Search Tip If you want to save your changes click Save Search The Save Search screen A appears Click the trackwheel to view the menu and click Save To delete a search 1 On the Home screen click the Search Messages icon The Search screen appears 2 Click the trackwheel to view the menu and click Recall Your saved searches are listed 3 Select the search that you want to delete and then click the trackwheel to view the menu Click Delete Search Search Hide Menu Incoming i Edit Search Select Search Outgoing Co Delete Search Phone Calls p SMS Messages s Search screen menu Delete Search item 4 A dialog box appears prompting you to confirm that you want to delete the selected search Click Delete You return to the Search screen and the search is no longer listed To search for a sender or recipient When you select an email PIN or SMS message on the Messages screen you can search for all the messages that relate to the sender or recipient of the message This feature is helpful if you want to search for all messages that were either sent to or received from a particular person Handheld User Guide 93 Managing messages and phone call logs A Note Phone call logs are not listed as part of the sender or recipient search 1 On the Home screen click the Messages icon The Messages screen appears
220. overage You cannot send or receive email SMS or PIN messages place or answer phone calls or browse web pages You can continue to use your handheld s other applications and you can place phone calls to emergency phone numbers Any pending messages are sent after you return to an area of GPRS wireless coverage Tx Your handheld is not in an area of wireless coverage You cannot send or receive email SMS or PIN messages place or answer phone calls or browse web pages You can continue to use your handheld s other applications Any pending messages are sent after you return to an area of wireless coverage Navigational icons Icon Description cursor position more items are available above scroll up with the trackwheel to view them more items are available below scroll down with the trackwheel to view them Configuring handheld options After you are familiar with your handheld you should configure some of its basic options Refer to Customizing your handheld s options on page 211 for more information on selecting notification profiles and setting the Auto On Off feature Handheld User Guide 37 Getting to know your handheld Tips for using your handheld Press the first letter of an item in an options list or menu to move directly to that item Press SPACE twice to insert a period when you are typing text the letter following the period is capitalized automatically
221. p software and on the server You can use the Redirector Settings tool to create a new filter that specifies which email messages are forwarded with Level 1 notification Refer to the Redirector Settings Online Help for more information PIN messages are always considered as Level 1 messages if on the Message List Options screen you have set the Consider PIN Level 1 field to Yes Refer to To set message options on page 44 for more information Do Not Disturb Set whether you want to stop all notification for the Phone item Choose from Yes or No If you set this field to Yes you are not notified of incoming phone calls A Note If you are using the headset with your handheld and you have set the In Holster or Out of Holster fields to either Vibrate or Vibrate Tone you hear the notification that you set in the Tune field The Number of Beeps field determines the number of times the notification sounds in the headset for the Phone item Settings for the default profiles The handheld has four preprogrammed profiles Loud Discreet Quiet and Default When you first receive your handheld the Default profile is enabled You cannot delete these profiles Loud profile The following table outlines the default Out of Holster notification settings for each field of the Loud profile Alarm Browser Calendar Messages Phone Out of Vibrate Vibrate Vibrate Vibrate Vibrate Holster Tone Tone Tone To
222. ppear at the end of the message Handheld User Guide 67 Sending and reading email and PIN messages From Amy Krul a Subjects Rane list 1 Attachment Attached is an updated phone list lt lt phonelist doc gt gt application phonelist doc 22k Received email message with file attachment 3 Click the trackwheel to view the menu and then click Forward The Select Address screen appears 4 Select a recipient and click the trackwheel to view the menu and then click Email Type any additional text that you want to add to the message Your message includes the file attachment 5 Click the trackwheel to view the menu Click Send You return to the Messages screen and you can view the status of the sent email message To manage meeting request and meeting response attachments If you send or respond to a meeting request from your handheld you can view the associated attachment Integration with You receive meeting request and meeting response attachments if you enterprise email create or receive meeting requests on your handheld You must integrate your desktop software with an enterprise email account and enable wireless calendar synchronization to create or receive meeting requests Refer to Enabling wireless calendar synchronization on page 189 for more information account 1 On the Home screen click the Messages icon The Messages screen appears 2 Opena meeting request or meeting response email message
223. ppears listing all of your contacts 4 Select a contact and click the trackwheel to view the menu Click Continue 5 You return to your message and the Address Book entry for the contact that you selected is added to your message Click the trackwheel to view the menu and then click Send To Katie Visram Subject Address Book attachment I ve attached Jeremy s Address Book information Qolereny Wright Composing a message Address Book attachment Refer to Adding addresses on page 111 for information on how to add a new Address Book entry Sending messages to several contacts at one time You can send a message to more than one recipient and choose whether the recipients are addressed directly To carbon copied CCed or blind carbon copied BCCed To senda message to several contacts at one time 1 On the Home screen click the Compose icon The To screen appears 2 Select an existing contact or add a new one if necessary and click the trackwheel to view the menu Click a send method either email or PIN For this example click Email Handheld User Guide 57 Sending and reading email and PIN messages 3 While you are composing the message click the trackwheel to view the menu Click either Add To Add Cc or Add Bec For this example click Add Cc The Select Address screen appears listing your contacts To Karen Wilhelm Hide Menu Subject J Send Save Draft Add To Add Bcc Attac
224. ption field click the trackwheel to view the menu and click Change Option A dialog box appears in which you can scroll through your options When you reach the option you prefer click the trackwheel Use ALT roll Hold Att and roll the trackwheel to scroll through the options Release ALT when you reach the desired option Use the keyboard You can press the letter or number that represents your choice For example if you are in a time field press the first number of the hour that you want to specify Use SPACE You can press SPACE to scroll through your options Release SPACE when you set the field to your preference This guide uses the SPACE key method to describe how to set field options BlackBerry Wireless Handheld Getting to know your handheld To use links When you receive a message your handheld recognizes phone numbers personal identification numbers PINs web site addresses and email addresses in the body of the message and converts them into links When you select an underlined link and click the trackwheel to view the menu you can choose to dial the phone number browse the web site or send an email PIN or short message service SMS message to your contact based on the link that you select Note Depending on your service provider s plan you might not be able to open web A site using links in your email messages Contact your service provider or network operator for more information Handheld icons Ic
225. ptions screen appears 3 Press SPACE to scroll through your options Release SPACE after you set the option to your preference MemoPad Options Confirm Deletes ves MemoPad Options screen 4 After you edit the field click the trackwheel to view the menu and click Save You return to the MemoPad screen Adding memos You can add memos to your handheld to record new lists To add memos 1 On the Home screen click the MemoPad icon The Find screen appears 204 BlackBerry Wireless Handheld Using the MemoPad application 2 Click the trackwheel to view the menu and then click New Find m Hide Menu New Options Close emos No Find screen menu New item 3 Type a title for your memo and press ENTER and then type the body of the memo If you do not type a title you cannot save the memo 4 After you compose the memo click the trackwheel to view the menu and click Save You return to the Find screen and your new memo appears listed in alphabetical order Managing memos You can view edit and delete memos on your handheld To view memos 1 On the Home screen click the MemoPad icon The Find screen appears 2 Select the memo that you want to view Click the trackwheel to view the menu and click View The full memo appears on the screen Tip To edit a memo that you are viewing click the trackwheel to view the menu and L then click Edit Handheld User Guide 205 Usi
226. quests If you have not responded to a meeting request either on your handheld or on your desktop and you delete the meeting request message from your handheld Messages screen the appointment is deleted and removed from both your handheld and your desktop Calendar To avoid inadvertently missing a meeting always respond to meeting requests either on your desktop or on your handheld After the meeting has occurred you can delete the meeting from your handheld Calendar Refer to Deleting appointments on page 197 for more information Handheld User Guide 201 Using the Calendar application To cancel meetings If you have wireless calendar synchronization enabled and you delete a meeting from your handheld Calendar the appointment is removed from your desktop Calendar No response message is sent to the meeting organizer If you are the organizer for a meeting and you delete the meeting from your handheld you can send an email message that cancels the meeting After you delete the meeting the Send cancellation to attendees dialog box appears Click Yes to send the email message Tips for using the Calendar application In Agenda view Week view or Month view press D to go to Day view W to go to Week view M to go to Month view and A to go to Agenda view On the Calendar Options screen set the Enable Quick Entry field to No for these shortcut keys to work in Day view In Day view hold ALT and roll the trackwheel to go to the
227. r options Release SPACE when you set the field to your preference New Task Documents Required Status In Progress Priority High Due By Date Fri FR Feb 2002 Notes New screen Adding a task 5 In the Notes field add any additional information that you want to include for this task 6 Click the trackwheel to view the menu and click Save Note To clear a field click the trackwheel to view the menu and click Clear Field Your new task is listed on the Find screen Tasks icons These icons appear on the screen to provide additional information on your Task entries Handheld User Guide 177 Using the Tasks application Icon Description o task has not started or is in progress a task is deferred or is waiting x task is complete Task fields The New screen contains the following fields Task Type the subject of the task Status Set the status of the task Your options are Not Started In Progress Completed Waiting and Deferred By default this option is set to Not Started Priority Set the priority of the task Your options are Normal High and Low By default this option is set to Normal Note If you set the Priority field to High an exclamation mark appears beside the task A on the Find screen If you set the Priority field to Low a down arrow appears beside the task on the Find screen Due Set the date by which the task is to be completed Your options are None
228. r this field by pressing SPACE Lotus If you use Lotus Notes as your desktop email program appointments cannot span Domino more than one day The end date of your appointment must be the same as the start date Duration Select the length of the appointment When you modify this field the End field automatically reflects the changes By default this option is set to 1 hour Time Zone Select the time zone in which the appointment occurs By default this option is set to Eastern Time Reminder Select how early you want to be notified of the appointment You can change this field by pressing space By default this option is set to 15 Min Recurrence Set how often the appointment recurs By default this option is set to None Every This field only appears if you have set the Recurrence field to an option other than None Select the amount of time between recurring appointments By default this option is set to 1 End This field only appears if you have set the Recurrence field to an option other than None Set the specific date on which the recurring appointment should end Days This field only appears if you have set the Recurrence field to Weekly Select the day s on which you want the appointment to recur Relative Date This field only appears if you have set the Recurrence field to Monthly or Yearly Press SPACE to indicate that you want the appointment to recur on the selected day instead of the specific date
229. rackwheel or press ESC while the handheld is reading the SIM card the message Aborted reading SIM appears on your screen and the search is cancelled The message Error Accessing SIM appears if the SIM card is invalid if a phone book is not provisioned or if the handheld cannot read the SIM card 3 When the handheld is finished reading the SIM card all phone book entries are displayed in alphabetical order The ADN address entries appear in plain text and the SDN address entries appear in bold A 120 Note To place a call or send an SMS message on the SIM phone book s Find screen select the ADN or SDN address entry for the contact Click the trackwheel to view the menu and click Call or SMS If you are viewing the SIM phone book entries and you remove the SIM card from your handheld the ADN Phonebook Entry screen closes automatically BlackBerry Wireless Handheld Using the Address Book application To add a SIM phone book entry You can add ADN phone book entries to your SIM card If your SIM card is full or if your SIM card has not been provisioned to allow SIM phone books you cannot add a phone book entry 1 On the Home screen click the Address Book icon The Find screen appears 2 Click the trackwheel to view the menu and click SIM Phone Book The Find screen appears with the message Loading SIM Phone Book 3 Click the trackwheel to view the menu and click New The ADN Phonebook Entry screen appears 4 Inthe N
230. rd is provisioned for call barring the Call Barring screen appears Click the trackwheel to view the menu and then click Change Password The Current Password dialog box appears Type your current call barring password and click the trackwheel The New Password dialog box appears Type a new call barring password and click the trackwheel You must type your new password again to verify it Your call barring password is changed 140 BlackBerry Wireless Handheld Using the Phone application To disable call barring 1 On the Home screen click the Phone icon The Phone screen appears 2 Click the trackwheel to view the menu and then click Options The Phone Options screen appears 3 Click Call Barring If your SIM card is provisioned for call barring the Call Barring screen appears 4 Select the call barring option that you want to disable and click the trackwheel to view the menu Click Disable 5 Click the trackwheel to view the menu and then click Save You return to the Phone Options screen and your call barring option is disabled Setting general phone options On the General Options screen you can customize the following options e Auto Answer Set whether you want the handheld to automatically answer incoming phone calls when you remove your handheld from the holster Choose from Out of Holster and Never By default this field is set to Never e Auto Hangup Set whether you want the handheld to automa
231. re bars must appear with the wireless coverage indicator to receive updates over the wireless network BlackBerry Wireless Handheld Using the Calendar application Adding appointments You can add new appointments to your handheld Calendar Warning If you turn off your handheld using the power key or the Turn Power Off icon A on the Home screen Calendar reminders do not turn on the handheld and you are not notified Set the Auto On Off feature if you want Calendar reminders to turn on the handheld Refer to Auto On Off on page 224 for more information Integration with enterprise email account To add appointments 1 2 4 Handheld User Guide If you have integrated your desktop software with an enterprise email account you can create meeting requests To create meeting requests your handheld must be enabled on the BlackBerry Enterprise Server version 2 1 or later Refer to To create meeting requests on page 198 for more information If you have enabled wireless calendar synchronization and are in an area of sufficient wireless coverage new appointments that you create on your handheld are synchronized over the wireless network and appear on your desktop Calendar On the Home screen click the Calendar icon The Calendar screen appears Click the trackwheel to view the menu and click New The New Appointment screen appears In the Subject and Location fields type information for the appointment In the
232. read the message your handheld might mark the message as read I deleted an email message on my desktop and then reconciled my email messages Why are email messages not being deleted on my handheld You must configure the Message List Options screen so that messages deleted on your desktop are deleted on your handheld each time that you reconcile email messages using the Intellisync tool Refer to To delete email messages on your handheld and your desktop on page 105 for more information Messages that are deleted on the desktop are moved into the Deleted Items folder the messages are deleted on your handheld when the next email reconciliation occurs 236 BlackBerry Wireless Handheld Troubleshooting Microsoft Ifyou are Microsoft Outlook user on the Microsoft Exchange server there are two Exchange scenarios that might prevent messages from being deleted on your handheld e In Microsoft Outlook on the Tools menu click Options and select the Other tab Verify that have not selected the Empty Deleted Items folder upon exit option If you empty your Deleted Items folder when you close Outlook there is no method to verify where that message belongs Without reference to the Deleted Items folder the status of the message on your handheld cannot be updated and the message is not deleted If you delete messages on your desktop using SHIFT DELETE the message is removed from your desktop and does not appear in your Deleted Items folder
233. received email messages options 62 saving 95 received messages searching 93 received SMS messages options 80 saving 95 receiving Address Book attachments 66 confirmation of email messages 61 file attachments 67 long email messages 65 meeting attachments 68 SMS messages 79 recurring appointments adding 192 deleting in Day Agenda or Week view 197 deleting in Month view 197 viewing and editing in Day Handheld User Guide Index Agenda or Week view 195 removing addresses 119 appointments in Day Agenda or Week view 197 appointments in Month view 197 AutoText entries 53 bookmarks 166 email messages from handheld and desktop 105 history from SMS messages 81 items on Phone screen 137 meeting requests 201 memos 206 messages 103 messages from saved messages list 96 multiple items by date 104 notification profiles 220 original text from reply messages 63 searches 93 Tasks 179 resending messages on failed attempt 100 on successful transmission 101 resetting call timers 151 restricting call identity 141 S safety information 9 saved messages description of 33 removing from list 96 saving drafts 97 messages 95 received messages 95 sent messages 95 web pages to Messages 273 Index screen 170 scanning for networks 227 screen keyboard fields 228 search messages description of 33 searches deleting 93 editing 91 editing once 92 new 90 one time 90
234. reen Outgoing Calls Barred If this message appears your handheld is configured to block outgoing calls You must disable call barring for outgoing calls before you can place phone calls Refer to To disable call barring on page 141 for more information Cannot connect to network If this message appears verify that you are within an area of sufficient wireless coverage You can place calls if GSM gprs or GPRS and one or more bars appear in the handheld status section of the screen If you are within an area of sufficient wireless coverage a problem might exist with the wireless network Contact your service provider or network operator for more information Handheld User Guide 255 Troubleshooting Tasks error messages Error Description Warning Due date has already passed If this message appears the date you have attempted to enter in the Due field has already occurred Enter a date in the future on which your task is due Transmission error messages If an X appears beside a message that you sent from your handheld the message was not sent properly You can find out specifically what went wrong by opening the message and scrolling to the top of it The Message Status field identifies the problem Transmission error Description Attempt to send to multiple services that have different routing information If this message appears your handheld is trying to
235. reen the wireless network refused a data connection to your handheld Under normal circumstances the handheld does not regain data coverage by itself Turn off your handheld radio wait for 90 seconds and then turn on the radio again If you continue to receive this error turn the radio off until you move to an area with wireless coverage from your home network or from one of its roaming partners and then turn on the radio and wait until the handheld connects to the network If you still encounter problems contact your service provider or network operator for more information 240 BlackBerry Wireless Handheld Troubleshooting Address Book error messages Error Description Duplicate Name If this message appears you have entered a new contact with the same name as an existing contact and the Allow Duplicate Names field on the Address Book Options screen is set to No Refer to Setting Address Book options on page 110 for more information Name or Company Name Required If this message appears you have entered a new contact without adding a name or company name for the contact When you add a new contact you must type text in the Name or Company Name field Browser error messages Error Description Error Occurred This message appears when an error occurs while the handheld is loading a web page Click the trackwheel to view the menu and click Refresh to reload the web page If
236. reen appears Click General Properties The General Properties screen appears In the field that you want to set press SPACE to scroll through your options Release SPACE when you set the option to your preference After you edit the fields click the trackwheel to view the menu and click Save Options The Browser Options screen appears Press ESC to close the Browser Options screen You return to the web page that you were viewing Note If you change an option on the General Properties screen you must refresh the A web page that you are viewing for any changes to take effect Click the trackwheel to view the menu and click Refresh To clear the cache You can refresh all web pages by clearing the Browser cache Each cache can store up to ten items 1 2 On the Home screen click the Browser icon The startup screen appears Click the trackwheel to view the menu and then click Options The Browser Options screen appears Click General Properties The General Properties screen appears Click the trackwheel to view the menu and click Clear All Caches The web pages that you previously viewed are deleted from the cache Note To clear a specific Browser cache click Clear Page Cache Clear Raw Data Cache A or Clear Cookie Cache 162 BlackBerry Wireless Handheld Using the Browser application Using the Find feature Your handheld s Find feature locates specific words and numbers within web pages To use the Fin
237. regularly call contacts at the same company who have different extensions you can configure the Smart Dialing screen so that you only need to dial the extension 1 On the Home screen click the Phone icon The Phone screen appears 2 Click the trackwheel to view the menu and then click Options The Phone Options screen appears 3 Click Smart Dialing The Smart Dialing screen appears 144 BlackBerry Wireless Handheld Using the Phone application 4 Inthe Corporate Phone field type the company s main phone number Note If you have configured the other smart dialing options you do not need to add A the area code or the country code to this number 5 Inthe Pause Before Extension field set the amount of time that the handheld should wait before dialing the extension The default is 2 seconds Press SPACE to scroll through your options Release SPACE when you set the option to your preference 6 Click the trackwheel to view the menu and then click Save You return to the Phone Options screen After you configure corporate dialing on the Phone screen press SPACE when you are not connected to a phone call to open the Enter Phone Number dialog box Hold the 8 key and release it when the letter x appears and then type the extension The handheld dials the company s main number pauses for the specified period of time and then dials the extension Tip In your Address Book application when you add or edit contacts at the s
238. right corner of the screen Requesting indicates that the Browser application is requesting content from the web site Loading indicates that the web page is currently loading on your handheld To stop loading the web page click the trackwheel to view the menu and click Stop Note If Get Link does not appear on the menu you might not have selected a link A correctly Select the link again and click the trackwheel to view the menu Click Get Link You have correctly selected an image link when the image s colors are reversed Depending on your Browser configuration the Browser Bookmarks screen might appear when you start the Browser application You might be able to set a different default subfolder that appears each time that you start the Browser application Refer to To set a default subfolder on page 168 for more information To view next and previous web pages 1 On the Home screen click the Browser icon The startup screen appears Handheld User Guide 157 Using the Browser application 2 When you are viewing web pages and you want to return to a web page that you viewed previously click the trackwheel to view the menu Click Previous 3 To return to the web page click Next Note Depending on the web pages that you view Previous or Next might not appear A on the menu In addition these menu items might not appear if you select a bookmark or open the Go To dialog box You can also press ESC to return to a previously vi
239. rward your email messages there are certain cases in which messages might not be forwarded to your handheld if they are read on your desktop before being processed by the server If you are in an area of low wireless coverage and you read a message on your desktop before it is processed by the BlackBerry Enterprise Server the server might not recognize the message as unread Therefore it is not forwarded to your handheld Have you selected from which folders you want to receive email messages Check the Advanced tab of the Redirector Settings tool and verify that you have selected the folders 238 BlackBerry Wireless Handheld Troubleshooting from which you want to receive email messages Refer to the Redirector Settings Online Help for more information on selecting folders Why can I not forward messages from my handheld If an X icon appears beside the message that you sent a transmission error occurred that prevented it from being sent You cannot forward messages that have not been transmitted properly Open the message and scroll to the top of it The Message Status field indicates the error Refer to Handheld error messages on page 240 for more information After the original message is sent successfully you can forward it to another email address Why did I have several email messages on my handheld before I turned on the radio These email messages are previously loaded onto your handheld and contain information to help you
240. ry 2 BlackBerry 3 BlackBerry 4 BlackBerry 5 BlackBerry 6 Ring 1 Ring 2 Ring 3 Ring 4 Ring 5 Ring 6 UK Ring 1 UK Ring 2 UK Ring 3 or UK Ring 4 To hear each tune press SPACE to scroll through the options Volume Select the volume for your notification tune Choose from Mute Low Medium High or Escalating If you select the Escalating option notification volume progresses from quiet to louder notification Number of Beeps Select how many times the notification sounds before it stops Choose from 1 2 or 3 Note For your Phone items your handheld provides continuous notification For these A items the option that you set in the Number of Beeps field determines the number of times that the handheld sounds during notification Repeat Notification Set whether you want to be reminded of any unopened messages Choose from None or LED Flashing You can select LED Flashing for the notification LED to remind of you of unopened items Level 1 Notify Only For the Messages item set whether you want to be notified of all email or PIN messages or only those sent with a level 1 notification priority Select Yes or No Email and PIN messages that are sent to the handheld with level 1 notification appear on the Messages screen in bold Handheld User Guide 215 Customizing your handheld s options A Note The priority with which email messages are forwarded to your handheld depends on the filter rules that are set in the deskto
241. s 1 On the Home screen click the Address Book icon The Find screen appears 2 Select the contact that you want to delete Click the trackwheel to view the menu and click Delete 3 A dialog box appears prompting you to confirm that you want to delete the address This dialog box appears only if Confirm Delete is enabled on the Address Book Options screen Click Delete You return to the Find screen and the entry is no longer listed Handheld User Guide 119 Using the Address Book application Using the SIM phone book application With your handheld Address Book you can also use the abbreviated dialing numbers ADNs and service dialing numbers SDNs that are saved on your SIM card to place calls You can view add edit and delete ADN and SDN phone book entries A Note Depending on your service provider s plan some applications might not be available on your handheld If you do not have the Phone application on your handheld the SIM phone book application is not available Contact your service provider or network operator for more information on available services To view the SIM phone book You can browse the ADN and SDN phone book entries that are stored on your SIM card 1 On the Home screen click the Address Book icon The Find screen appears 2 Click the trackwheel to view the menu and click SIM Phone Book The Find screen appears with the message Loading SIM Phone Book A Note If you click the t
242. s type numbers without using ALT To type a phone number extension hold the 8 key When the letter X appears release the 8 key Type the phone number extension If your phone number contains letters or if you want to dial by name press RIGHT SHIFT while you type the letters The letters appear on your screen and the handheld translates the letters into the appropriate numbers On the Phone screen when you are not connected to a phone call press SPACE to open the Enter Phone Number dialog box and type a phone number Click Call On the Phone screen type a letter to open the Find screen All contacts whose names contain that letter are displayed e When you are not connected to a phone call click the phone key to open the Phone application Handheld User Guide 153 Using the Phone application 154 BlackBerry Wireless Handheld Chapter 7 Using the Browser application This section provides information on the following topics e Before you begin e Navigating web pages Setting Browser configuration options e Setting general Browser options e Using the Find feature e Viewing web addresses e Using bookmarks e Using bookmark subfolders e Saving web pages to your Messages screen e Closing the Browser application e Tips for using the Browser application Using the Browser application Before you begin To use your Browser you must be in an area with sufficient wireless coverage for browsing web pa
243. s SPACE to select either SmartCase or Specified Case 8 In the Locale field press SPACE to set the locale in which you want this AutoText entry to be available 9 After you set the fields click the trackwheel to view the menu and then click Save You can test your new entry by typing the keyword while composing a message The value for the macro is inserted in your message To perform an AutoText search Instead of scrolling through your list of AutoText entries you can perform a search to find an entry quickly 1 On the Home screen click the Options icon The Options screen appears 52 BlackBerry Wireless Handheld Sending and reading email and PIN messages 2 Click AutoText The AutoText screen appears with a list of default AutoText entries 3 Type the first letter or first few letters of the entry that you want to find For this example type the letter t The screen displays the word Find followed by the letter t 4 The AutoText list displays the entries beginning with the letter t Select the desired entry or type additional letters to further specify entries Click the trackwheel to edit or delete the entry To edit an AutoText entry 1 On the Home screen click the Options icon The Options screen appears 2 Click AutoText The AutoText screen appears with your list of AutoText entries Select the entry that you want to edit 3 Click the trackwheel to view the menu and then click Edit The AutoText
244. s are forwarding properly Microsoft Have you created Microsoft Exchange Inbox Assistant rules If you are a Exchange Microsoft Exchange user and you have set up Inbox Assistant rules that move new messages from the Inbox to another folder new messages are not forwarded to your handheld unless you have specific email redirection from that folder If you have not specified email redirection from specific folders the Inbox Assistant moves the message before the message can be forwarded Either delete the Inbox Assistant rule or change the folder redirection settings to forward messages to your handheld Have you set Redirector Settings filter rules If you have enabled filters in the Redirector Settings tool you might have instructed the desktop software to send only certain messages to your handheld Check the filters to verify that the messages that you want to receive are being forwarded Have you set the order of the filters If a new Redirector Settings filter applies to a subset of the messages of an existing filter the new filter should appear at the top of the list Have you selected the Forward messages to my handheld check box Check the settings on the General tab and verify that the Forward messages to my handheld check box is selected Check the settings on the Advanced tab and verify that you have selected the proper folders from which email should be redirected If you are using the BlackBerry Enterprise Server to fo
245. s complete HES MemoPad Compose edit and delete notes and memos Calculator Perform basic mathematical operations and measurement conversions Set the Alarm on your handheld to sound at a specific time every day or only on weekdays Browse and save web pages view web page addresses and set Browser options Browser hy Customize how the handheld notifies you of messages saved web pages phone calls appointments and alarms Profiles 34 BlackBerry Wireless Handheld Getting to know your handheld Icon Description E Set the password customize AutoText set the date and time and program the automatic on off feature Options a Lock your keyboard to prevent accidentally typing characters Keyboard Lock Lock the handheld with a password security screen so that only you can use it The Keyboard Lock icon changes to the Lock icon after you set a password Lock wan K A S Turn Wireless On Turn Wireless Off Turn off the handheld s radio when it might interfere with other radio communications such as when on an airplane or when you prefer not to receive messages You cannot send or receive messages place or answer phone calls or browse web pages until you turn the radio on again Turn Power Off Turn off the handheld when you want to conserve battery power All queued messages are delivered to your handheld after you turn it on again
246. s number for your handheld has not been set If your handheld SIM card has been provisioned for voice mail it obtains the voice mail access number from the SIM card If your SIM card has not been provisioned for voice mail or you want to select a different service you can enter an alternative number Refer to To edit your voice mail access number on page 146 for more information Busy If this message appears the phone number that you are trying to call is busy Call again later Congestion If this message appears too many users are connected to the wireless network Place your call later If you continue to receive this message contact your service provider or network operator for more information Number Unobtainable If this message appears the handheld could not dial the phone number as you typed it Check the phone number and call the number again Emergency Calls Only If this message appears your handheld is in emergency mode While it is in this state you can only place calls to recognized emergency numbers such as 911 or 112 If you are in an area of wireless coverage that is not within the area of your home network you can place emergency calls only Return to an area of wireless coverage within your home network to place phone calls to regular phone numbers You can place calls if GSM gprs or GPRS and one or more bars appear with the wireless coverage indicator in the handheld status section of the sc
247. sage After you compose your message click the trackwheel to view the menu and then click Send You return to the Messages screen and you can view the status of your sent message Sending messages using links Your handheld recognizes phone numbers in the body of messages and converts them into links You can select an underlined link and if the phone number is an SMS compatible phone number use it to send an SMS message To send messages using links 1 On the Home screen click the Messages icon The Messages screen appears 2 Select a received message that contains a link Click the trackwheel to view the menu and then click Open 3 Select the SMS compatible phone number link to which you want to send a message Click the trackwheel to view the menu and then click SMS 78 BlackBerry Wireless Handheld Sending and reading SMS messages 4 Type your message After you compose your message click the trackwheel to view the menu and then click Send You return to the Messages screen and you can view the status of your sent message Note Links can also appear in the other handheld applications You can send SMS A messages from any of those applications by following the procedure described above Reading SMS messages When you receive a new SMS message your handheld displays notification on the Home screen and provides other notification depending on how you have configured your handheld s notification pro
248. sage Scroll to the end of the message the name of the Address Book attachment appears beside a book icon 66 BlackBerry Wireless Handheld Sending and reading email and PIN messages From Amy Krul a Subject Contact information 1 Attachment s Here s the contact info for our latest supplier pren Wilhelm Open email message with Address Book attachment 3 With your cursor in the name of the Address Book attachment click the trackwheel to view the menu and then click View Attachment A virtual business card appears listing contact information 4 Click the trackwheel to view the menu If the contact is already in your Address Book but you want to update the information click Update Address If the contact is not in your Address Book click Add to Address Book 5 The attachment is added to your Address Book and you return to the open attachment Click the trackwheel to view the menu and then click Close You return to the open message Refer to Adding addresses on page 111 for more information on adding addresses to your Address Book To forward file attachments If you receive an email message on your handheld that has a file attached to it you can forward the message 1 On the Home screen click the Messages icon The Messages screen appears 2 Open a received email message that has a file attached to it The number of attached files appears at the top of the message and the name and size of the attachment a
249. sages using your desktop software before the names and structures of the folders in your desktop email program are imported to your handheld Refer to the Intellisync Online Help for more information on email reconciliation To perform a search 1 On the Home screen click the Search Messages icon The Search screen appears 2 Inthe Name field type a name email address PIN or phone number Tip In the Search Messages application you can retrieve a name that is stored in your A Address Book instead of typing it With your cursor in the Name field click the trackwheel to view the menu and then click Select Name On the Select Address screen select the name for which you want to search Click the trackwheel to view the menu and click Continue You return to the Search screen and the name that you selected appears in the Name field 3 In the In field press SPACE to select the field in which the name you have typed should appear Select from Any Address Field From Field To Field Cc Field for searching email messages only or Bcc Field for searching email messages only 4 Inthe Subject field type the keywords that you want to find When you type text in this field the Search Messages application searches for phrases that contain these characters in the subject line of email and PIN messages 5 Inthe Message field type the keywords that you want to find When you type text in this field the Search Messages application
250. screen appears To Use Once Amy Krul Kate Demeter Rob Barnes Scott Tooke Hide Menu Email PIN Phone SMS New Address Options SIM Phone Book Close To screen menu Email item Type your contact s email address Click the trackwheel to view the menu and click Continue Type a subject in the Subject field and press ENTER Type your message After you compose your message click the trackwheel to view the menu and then click Send You return to the Messages screen and you can view the status of your sent message Sending messages using links Your handheld recognizes email addresses and PINs in the body of messages and converts them into links You can select an underlined link and use it to send a message Handheld User Guide 59 Sending and reading email and PIN messages To send messages using links 1 2 On the Home screen click the Messages icon The Messages screen appears Select a received message that contains a link Click the trackwheel to view the menu and then click Open Select the email address link or PIN link to which you want to send a message For this example select an email address link Click the trackwheel to view the menu Click a send method either email or PIN For this example click Email Type a subject in the Subject field and press ENTER Type your message After you compose your message click the trackwheel to view the menu and the
251. searches for phrases that contain these characters in the body of email PIN SMS messages and phone call notes 88 BlackBerry Wireless Handheld Managing messages and phone call logs Search Name Amy Krul In From Field Subject Status Update Message Maul Folder All Folders Show Sent and Received Type All Search screen specifying keywords Integration with If you are searching for email messages select the folder in which you enterprise email want to search The default is All Folders but you can select a specific account folder In the Folder field press SPACE The Select Folder screen appears listing the structure of your folders Select the folder in which you want to search and click the trackwheel to view the menu Click Select Folder Refer to Searching in folders on page 90 for more information on navigating and searching in folders Select Folder O Desktop OOMailbox Clnbox DArticles Follow up OiMiscellaneous O Procedures O Product tasks OStatus Update Select Folder screen selecting a folder 6 In the Show field press SPACE to select the type of items that you want to find and display Select from Sent and Received Sent Only Received Only or Saved Only Tip In the Show field select Sent and Received to display all messages and placed and A received phone call logs that meet the search criteria Handheld User Guide 89 Managing messages and phone call logs 7 Inthe Type field
252. send a message to addresses with different routing information Try registering with the wireless network Verify that you are in an area of sufficient wireless coverage for sending and receiving email messages You are in an area of sufficient wireless coverage if GPRS and one or more bars appear with the wireless coverage indicator in the handheld status section of the screen Refer to your Getting Started Guide for more information on registering with the network If you continue to receive this error message contact your system administrator Bad Address If this message appears one of the addresses to which you are sending your message is incorrect Check the addresses correct any errors and resend the message Bad version If this message appears the connection to the wireless network refused your message Contact your service provider or network operator for more information Could not receive message from service If this message appears a temporary problem might exist with the network Wait before you resend your message If this message appears repeatedly your handheld might have a different encryption key from the one on your desktop Connect your handheld to your computer open the desktop software and update the encryption key in the Redirector Settings tool on the Security tab Refer to the Redirector Settings Online Help for more information 256 BlackBerry Wireless Handheld Trouble
253. sending messages using 59 78 using 33 viewing addresses in Browser 164 localization setting keyboard locale 226 269 Index setting language 226 locating PIN number for your handheld 42 locking keyboard 213 with a password 35 logging phone calls 139 low battery notification 132 M managing Address Book 109 Address Book attachments 66 appointments 195 call logs 85 meeting attachments 68 memos 203 messages 85 someone else s Calendar 200 Tasks 175 marking all messages as opened 102 messages as opened 102 messages as unopened 101 meeting requests cancelling 202 changing attendees 199 changing invitees 201 creating 198 deleting 201 inserting invitees 201 managing someone else s Calendar 200 removing attendees 199 responding to 199 viewing 200 MemoPad adding memos 204 deleting memos 206 description of 34 editing memos 206 searching memos 206 270 setting options 204 tips for using 206 using 203 using cut copy and paste 54 viewing memos 205 messages adding addresses from 112 attaching addresses to 56 deleting 103 deleting multiple by date 104 deleting saved 96 description of 33 inserting symbols 30 logging calls on Messages screen 139 managing 85 marking as opened 102 marking as unopened 101 opening saved web pages 171 placing calls 107 resending 100 saving 95 saving sent or received 95 saving web pages to
254. shooting Transmission error Description Failed by service If this message appears there is an error with the BlackBerry Enterprise Server Check with your system administrator for more information Failed to contact service If this message appears the connection to the wireless network does not acknowledge your message Resend the message later If a problem still occurs contact your service provider or network operator Failed to send message If you receive this error message your message was received by the BlackBerry Enterprise Server but the server cannot send the message to the recipients Send your message later Failed to send message bad apn If this message appears the handheld has incorrect routing information Contact your service provider or network operator for more information Failed to send message invalid address If this message appears the handheld has incorrect routing information Contact your service provider or network operator for more information Failed to send message packet error If this message appears there is an error sending the message Contact your service provider or network operator for more information Invalid address If this message appears the phone number to which you are sending your SMS message is incorrect Check the phone number correct the error and resend the message Message cancelled If this message appears your me
255. side the message within a short period of time This icon indicates that your message was transmitted successfully You can send PIN messages if GPRS and one or more bars appear with the wireless coverage indicator in the handheld status section of the screen A D appears with the check mark when the message is delivered to your contact s handheld If you are not in an area of sufficient wireless coverage you do not need to cancel sending your PIN message Your handheld automatically sends the message when you return to an area with sufficient wireless coverage Message status icons These icons appear on the screen to indicate the status of pending sent and received email and PIN messages Icon Description 3 message is being sent message pending will be sent later A message has been sent to the network PIN message has been delivered to the recipient s handheld composed email or PIN message has been saved not sent unread message transmission error aa a message returned message transmission error new unread message has been received El Handheld User Guide 43 Sending and reading email and PIN messages Icon Description message has been opened email message has been filed You can only file email messages if you have integrated your handheld with an enterprise email account importance level of email message is high Setting m
256. specify a pause in the phone number to automatically enter your password You could then enter a wait in the phone number to select the information service that you request most often Tip Refer to Adding pauses and waits on page 116 for more information on adding A pauses and waits to your handheld Address Book entries To place calls using pauses or waits 1 On the Home screen click the Phone icon The Phone screen appears 2 Begin typing the name of a contact from your Address Book The Find screen appears listing all the contacts whose names contain the letters that you Handheld User Guide 149 Using the Phone application typed For this example select a contact whose Address Book entry contains a phone number with a pause or a wait 3 Select the contact and click the trackwheel to view the menu Click Call Your handheld dials the number Note In the Phone application click the trackwheel to view the menu and then click View Address to view the Address Book entry for any of your contacts 4 If you have entered a pause in the contact s phone number the additional numbers are sent after two seconds If you have entered a wait a dialog box appears on your screen This screen shows the additional numbers that you typed for this contact and prompts you to send the additional numbers Click Dial You are connected to your contact Note If you have entered x or ext in the Work Home and Mobile fields to specify a
257. ss If this message appears the Browser cannot contact the currently configured WAP server You could be in an area that does not allow service to this particular WAP gateway Verify that you are in an area of sufficient GPRS wireless coverage In the handheld status section of the screen GPRS and one or more bars should appear with the wireless coverage indicator in the upper right corner If you are within an area of sufficient GPRS wireless coverage click the trackwheel to view the menu and click Refresh to reload the web page If you are still unable to connect to the WAP gateway at this address contact your system administrator for more information The requested page was too large to deliver to the device The web page that you are attempting to load is too large for the handheld Data was received but an error occurred while reading data If this message appears there is an error displaying the page Click the trackwheel to view the menu and click Refresh to reload the web page If the page still does not load successfully there might be an error in the data that you have received from the web site An error occurred while fetching the requested page If this message appears an error occurred opening the web page Click the trackwheel to view the menu and click Refresh to reload the web page If the web page still does not load successfully there could be an error in the data that you have received from th
258. ssage was cancelled before it was sent Send the message Message could not be sent If this message appears there is a problem sending the message Contact your service provider or network operator for more information Message expired by service If this message appears your SMS message has expired before it could be delivered to the recipient In the Options application on the SMS screen verify that you have set the Validity Period field to Max Resend the message More error desktop couldn t find original message If this message appears the original message was removed from your desktop email program before you requested more of the message The original message must appear on your desktop You cannot receive more of the message if you have deleted moved or modified the message Restore the original message on your desktop and on your handheld request more of the message again Handheld User Guide 257 Troubleshooting Transmission error Description More error general failure If this message appears more of your message could not be obtained The original message must appear on the Messages or Saved Messages screen when your handheld receives the rest of the message If you delete the first part of the message after you select More your handheld cannot receive more of the message More error invalid part identifier Although more of the message h
259. ssages You are in an area of sufficient wireless coverage if GPRS and one of more bars appears with the wireless coverage indicator in the handheld status section of the screen Refer to your Getting Started Guide for more information on registering with the network Handheld lost message packet There is a problem sending your message Resend the message Handheld message packet queue full This message indicates that the queue of messages that is waiting to be sent from your handheld is too long Wait until the messages in the queue are sent to the network successfully before sending more messages Illegal message packet tag There is a problem sending your message Resend the message If you continue to receive this message contact your service provider or network operator for more information Invalid routing please connect handheld to your computer Invalid routing is usually caused by invalid configuration of the email system Verify that you have a mailbox on the Microsoft Exchange Server or Lotus Domino Server The connection between your handheld and your computer might not be working properly Connect your handheld to your computer and start the desktop software to update the settings Refer to the Getting Started Guide for more information on connecting your handheld to your computer Message included an invalid address If this message appears one of the email addresses to which you are se
260. st appears on the Home screen To open an application select an icon and click the trackwheel or press the underlined character in the application name You can also press ENTER to open an application 1 19 pm Famil THU MAY 30 R GPRS lt service provider BIRRA 86 Ff 2 E JOLEA Messages Home screen Messages icon To navigate menus Menus provide a list of available options or actions for the current application To open an application screen s menu click the trackwheel The menu appears on the right side of the screen and covers approximately half of the LCD screen s width Handheld User Guide 31 Getting to know your handheld Find Hide Menu New Address Kate Demeter Rob Barnes Edit Scott Tooke Delete Email Amy Krul PIN Amy Krul Call Amy Krul SMS Amy Krul Options SIM Phone Book Close Find screen menu View item To select a menu item use the trackwheel to scroll to the item and then click the trackwheel If you decide not to use the menu you can close it by pressing ESC To scroll through options The handheld has several means to perform the same action such as using shortcut keys instead of the menu or the trackwheel In particular there are four ways to change the configurable options on your handheld These alternatives apply to all screens on which you can change settings such as the Date Time New Appointment or Alarm screens 32 Use the menu With the cursor in an o
261. t Phone screen menu End Call item indicate that the call has ended You can also hold the button on the headset to end the call A Tip On the Active Call screen press ESC to end the phone call The handheld beeps to After the phone call ends the Phone screen appears displaying your list of contacts Note If your handheld battery becomes too low a Low Battery message appears to A the left of the wireless coverage indicator and the handheld beeps You are not disconnected from your phone call but you should end your phone call and recharge your handheld as soon as possible 132 BlackBerry Wireless Handheld Using the Phone application Using shortcuts when you place calls Your handheld has built in shortcuts that you can use when you place calls To dial phone numbers quickly To quickly place calls on the Phone screen press SPACE The Enter Phone Number dialog box appears Type the phone number and click Call Tip To type a phone number extension hold the 8 key When the letter X appears A release the 8 key Type the phone number extension To alpha dial Usually in the Phone application when you press a key the associated number is inserted If the phone number that you want to call contains letters and you do not know the corresponding numbers you can dial by holding RIGHT SHIFT as you type the letters The letters appear on your screen and the handheld translates the letters into the appropriate numbers
262. t Identity IMEI number Note You can display this number on the Home or Phone screen by pressing 06 A ENTER Your handheld International Mobile Equipment Identity number appears You cannot display this number while you are connected to a phone call O S This field shows the version of the operating system on your handheld 232 BlackBerry Wireless Handheld Chapter13 Troubleshooting This chapter provides information on frequently asked questions and handheld error messages Frequently asked questions This section provides answers to frequently asked questions about the Alarm battery Calendar maintenance the Home screen the LCD screen messages punctuation and storage Alarm Why is my Alarm not notifying me e Verify that the Alarm On Off field is set to On When the Alarm is set a bell icon appears on the Home screen Refer to Setting the Alarm on page 212 for more information e Verify that the Alarm item is set correctly in your notification profile The Volume field in your selected notification profile should be set to Low Medium High or Escalating instead of Mute Refer to Customizing notification profiles on page 213 for more information e If you turn off your handheld using the power key or the Turn Power Off icon on the Home screen Alarm notifications do not turn on the handheld Set the handheld s Auto On Off feature if you want your Alarm to notify you Refer to Setting the Auto On Off f
263. t date on the Messages screen Press P to go to the previous date on the Messages screen e Press U to go to the next unread item on the Messages screen Press R in an open message or on the Messages screen to reply to the sender Press Lin an open message or on the Messages screen to reply to all recipients Press F in an open message or on the Messages screen to forward the message The original text is included 70 BlackBerry Wireless Handheld Chapter 3 Sending and reading SMS messages This section provides information on the following topics e Sending an SMS message e Setting SMS options e Using AutoText in SMS messages e Sending to one time recipients e Sending messages using links e Reading SMS messages e Removing the history from SMS messages e Tips for sending and reading SMS messages Sending and reading SMS messages You can send and receive SMS messages of up to 160 characters to SMS compatible numbers An SMS compatible number is a phone number Work Home Mobile or Pager that has SMS capabilities You can locate your handheld s SMS compatible phone number on the Subscriber Identity Module SIM card screen If a phone number does not appear on this screen contact your service provider or network operator Note When you type an SMS compatible number for your contact include the country A code and the area code If you have set your smart dialing options in the Phone application you
264. t jack Notification LED sy BLACKBERRY Phone key Trackwheel ESCAPE key BACK key 80809000006 X 55 OO9000Q4 BACKSPACE key ENTER key SYMBOL key Microphone SPACE key LEFT SHIFT key RIGHT SHIFT CAP LOCK key Power Backlighting The BlackBerry Wireless Handheld Using the keyboard and trackwheel Your handheld s keyboard provides access to the alphabetic characters The keyboard also features ten special keys sym symbol to access a symbols library BACKSPACE ENTER SPACE two SHIFT keys ALT ESC escape a phone key and a power key You can generate numbers punctuation marks and special characters by pressing ALT in combination with the alphabetic keys The trackwheel helps you navigate view and select items on each screen To scroll through menu items or text roll the trackwheel or press the BACK or FORWARD keys while holding ALT To select applications and menu options click press down on the trackwheel The following table describes special keyboard and trackwheel combinations that can help you navigate applications type text and configure options on your handheld 26 BlackBerry Wireless Handheld Getting to know your handheld Key Function POWER key Turning on off the power activating backlighting Press the power key to turn on the handheld When your handheld is on press the power key to activate backlighting Press it again to turn off backlighting Backli
265. tact for which you have saved an email address and click the trackwheel to view the menu Click Email To Hide Menu Use Oncel Email Amy Krul PIN Amy Krul Andrea Busch Kate Demeter Mark Guo Rob Barnes Scott Tooke Call Amy Krul SMS Amy Krul New Address View Edit Delete Options SIM Phone Book Close To screen menu Email item Note If you are sending an email message to a contact with multiple email addresses A you are prompted to select which address to use 3 In the Subject field type a subject and press ENTER Type your message 4 After your message is complete click the trackwheel to view the menu Click Send You return to the Messages screen If you are in an area of wireless coverage sufficient that is for sending email messages a check mark appears beside the message within a short period of time This icon indicates that your message was transmitted successfully You can send email messages if GPRS and one or more bars appear with the wireless coverage indicator in the handheld status section of the screen If you are not in an area of sufficient wireless coverage you do not need to cancel sending your email message Your handheld automatically sends the message when you return to an area with sufficient wireless coverage 40 BlackBerry Wireless Handheld Sending and reading email and PIN messages Refer to Message status icons on page 43 for more information on the icons that appe
266. ted by a space to find a specific contact on the Find screen Type your contact s full name in the First field and press ENTER The first name appears in the First field and the last name appears in the Last field Handheld User Guide 123 Using the Address Book application 124 BlackBerry Wireless Handheld Chapter 6 Using the Phone application This section provides information on the following topics Placing phone calls Answering phone calls Ending phone calls Using shortcuts when you place calls Setting the volume Putting phone calls on hold Muting phone calls Placing phone calls to one time recipients Placing phone calls using links Managing phone calls on the Phone screen Customizing Phone options Calling voice mail Using phone call notes Using pauses and waits Placing conference calls Viewing phone status Placing emergency calls Tips for using the Phone application Using the Phone application Note Depending on your service provider s plan the Phone application might not be A available on your handheld Contact your service provider or network operator for more information on available services To use certain features of the Phone application such as call waiting call forwarding call barring and caller identification you must subscribe to them Contact your service provider or network operator for more information Your handheld is equipped with an integrated speaker and microphone a
267. th accents equation symbols and other marks into your messages 1 On the Home screen click the Compose icon The To screen appears 2 Select a contact and click the trackwheel to view the menu Click a send method either email or PIN For this example click Email 3 While you are composing a message hold a letter and roll the trackwheel to scroll through the accents symbols or marks associated with that character When the desired character appears release the letter key Handheld User Guide 47 Sending and reading email and PIN messages Formatting your messages Your handheld has automatic formatting capabilities that can reduce your typing time It also has an AutoText feature that automatically replaces certain text that you type with preprogrammed text Automatic capitalization When you compose a message you do not have to press SHIFT to capitalize letters your handheld has two methods of capitalizing letters e When you type the first letter that you type is capitalized automatically and every letter that follows a period is also capitalized Your handheld recognizes the beginning of a new sentence and capitalizes the letter for you e Ifyou want to capitalize any other letter press and hold that letter until it is capitalized For this feature to work you must set the Key Rate option on the Screen Keyboard screen of the Options application to either Slow or Fast Automatic punctuation You can insert a per
268. the Address Book application Add any additional information that you want to include for this contact Click the trackwheel to view the menu and then click Save The contact is added to your Address Book and you return to the open message To add addresses from links You can also add contacts to your Address Book from links that appear in your messages 1 On the Home screen click the Messages icon The Messages screen appears 2 Open a received message that contains a link Email addresses PINs or phone numbers for other recipients of the message might appear in the message followed by a link for the recipient Links can also appear in the body of the message For this example select an email address link for the contact that you want to add to your Address Book 3 Click the trackwheel to view the menu and then click Add to Address Book 4 The contact s email address is displayed Add a name for this contact and type any additional information that you want to add 5 After you add information click the trackwheel to view the menu and click Save The contact is added to your Address Book and you return to the open message To add addresses from the Phone screen 1 2 4 On the Home screen click the Phone icon The Phone screen appears Select a phone number that is not associated with a contact in your Address Book Click the trackwheel to view the menu and click Add To Address Book The New Address scree
269. the x and characters which can be typed without pressing ALT Pager Type your contact s pager number This field accepts numbers parentheses and the x and characters which can be typed without pressing ALT Note You can type SMS compatible numbers in the Work Home Mobile and Pager A fields When you type an SMS compatible number in an Address Book field include the country code and the area code If you have set your smart dialing options in the Phone application you do not need to type the country code and area code Refer to Setting smart dialing options on page 144 for more information You can add pauses and waits in the Work Home Mobile and Pager fields to insert additional numbers such as extensions or passwords in your contact s phone number Refer to Adding pauses and waits on page 116 for more information You can type x or ext in the Work Home and Mobile fields to specify a phone number extension When you place a phone call you are prompted to dial the extension Fax Type your contact s fax number This field accepts numbers parentheses and the x and characters which can be typed without pressing ALT PIN Type the personal identification number of your contact s handheld This field accepts numbers which can be typed without pressing ALT You can also type hexadecimal characters in the PIN field Address 1 Type your contact s street address This
270. though your handheld has ample memory space for storing email PIN and SMS messages and phone call logs you should delete unnecessary items to manage your list more efficiently If your handheld s memory is full and you receive new messages or new phone calls your handheld deletes the oldest messages and phone call logs on the Messages screen to accommodate new ones saved messages are not deleted To delete a message or phone call log 1 On the Home screen click the Messages icon The Messages screen appears 2 Select the message or phone call log that you want to delete and click the trackwheel to view the menu Click Delete A Warning If you make any notes for your phone call they are deleted when you delete the phone call log If you do not want to delete the call notes forward them to the email address of your handheld Refer to To forward call notes on page 148 for more information Handheld User Guide 103 Managing messages and phone call logs Hide Menu 9 18 am Mn aik TUE JUN 4 Open lt service pr File Mon May ark Unopened Save Y 4 25p Kate Dem Tue Ma Reply Forward 7 Guo la 5 31p Rob Barn 4 26pAmy Krul Compose Email 3 53p Scott To Compose PIN a se 3 38p Andrea B Place Call 12 07p Scott To Compose SMS Fri May Search 6 37p Amy Krul Search Sender 6 35p Rob Barn Search Subject Messages screen menu Delete item 3 A dialog box appears prompting you to confirm th
271. tically end phone calls when you insert your handheld in the holster Choose from Into Holster and Never By default this field is set to Never Note The Auto Hangup option does not apply if you are using the headset with your A handheld e Confirm Delete Select whether you want to confirm the deletion of phone numbers and contacts from the Phone screen By default this option is set to Yes e Sort By Set whether you want to sort your list of contacts on the Phone screen by Name Most Recent or Most Used e Restrict My Identity Set whether you want your identity restricted when you place calls from your handheld By default this field is set to No To set general phone options 1 On the Home screen click the Phone icon The Phone screen appears Handheld User Guide 141 Using the Phone application 2 Click the trackwheel to view the menu and then click Options The Phone Options screen appears 3 Click General Options The General Options screen appears 4 Select the field that you want to set and then press SPACE to scroll through your options Release SPACE when you set the option to your preference 5 After you edit the fields click the trackwheel to view the menu and then click Save You return to the Phone Options screen and the general options are set as you have specified Customizing call forwarding You can customize two profiles for call forwarding With the All Calls profile you can set a phone
272. ting Calendar error messages Error Description Appointments cannot span midnight If you are using Lotus Notes as your desktop email program this message appears if you attempt to create an appointment that starts on one date and ends on another Appointments must start and end on the same day Cannot reschedule Date skips over a later earlier occurrence If you are using Microsoft Outlook as your desktop email program this message appears when you edit an occurrence of a recurring appointment and the new date for that appointment is earlier than the previous occurrence of the appointment or later than the next occurrence of the appointment Message status field error messages Error Description Address field truncated Your email address header field has exceeded 1024 characters Only the first 1024 characters are used but the message is saved If you select Reply or Add to Address Book verify that the email address has been entered properly Changing networks please wait You have initiated a network change by modifying the Roaming field on your Options gt Network Settings screen Wait ten seconds for the handheld to change to the new network Could not receive More original message was deleted If you request to receive more of a message the original message must appear on the Messages or Saved Messages screen If you deleted the first part of the message after selecting
273. ting SMS Options es iei e sts tst ons tende over en Using AutoText in SMS messages cccccscecseseesseseeceeseseseeeees 74 Sending to one time TeCiPICNts cece sce teseseeteneeeees Lh Sending messages using links 0 eee ees esesesteeeeeeeeeneeees 78 Reading SMS messages ccccscscsssssessssssseseesesesessssseeeessesseneeees 79 Removing the history from SMS messages cscsceeeeeneees 81 Tips for sending and reading SMS messages 83 Managing messages and phone call log sscecscsssscessseees 85 Filing email Messages ccccccccsesseses cesses sesesesesesneeseeseeneeees 86 Searching messages and phone call logs ccecesseseeeeeteeeees 87 Saving MESSAGES 5 516 1ietad eat tntny id iiris irea a Eea Ateeve stereos 95 Editing me ssagesiivssconhcrdni ieee 98 Resendinig MeSSages 2iaiesciis scesesshicesesecesvtateoune iais 100 Marking messages aS unopened sss ssssssssssssssssrtstsstss testeto 101 Marking messages aS opened sscsceccessessseeeeeseseseeseeeeesesesees 102 Deleting messages and phone call logs ceccssesesesseseeeeeees 103 Managing phone calls on the Messages screen ceeee 106 Tips for managing messages and phone call logs 006 108 Using the Address Book application cccccsscsssssssseeseee 109 Setting Address Book options 110 Adding addresses cc00 111 Adding pauses and waits cceee 116 Changing user defined field
274. tion of 34 editing 178 fields 178 managing 175 searching 180 setting options 176 setting priority 178 status icons 177 tips for using 180 using cut copy and paste 54 viewing 178 text 275 Index cutting and copying 54 deleting original from reply messages 63 pasting 54 time copying from network 225 setting 225 timers resetting 151 viewing 151 tips Address Book 123 Browser 172 Calculator 209 Calendar 202 handheld 38 managing call logs 108 managing messages 108 MemoPad 206 Phone 153 sending and reading email messages 69 sending and reading SMS messages 83 Tasks 180 trackwheel description 26 scrolling and selecting 27 scrolling through special characters 27 use with ALT key 28 turn power on off description of 35 turn radio on off description of 35 U updating addresses from Phone screen 114 user defined fields changing field name 117 users on Lotus Domino Server 24 on Microsoft Exchange 276 Server 24 using Address Book 109 AutoText 49 bookmarks 164 Browser 155 Calculator 207 cut copy and paste 54 Find feature in messages 55 Find feature in web pages 163 links 33 macros in AutoText entries 51 MemoPad 203 Phone 125 phone key 27 remove history feature in SMS messages 81 shortcuts when placing calls 133 SIM card security 222 SIM phone book 120 symbol key 30 wireless calendar synchronization 189 v viewing
275. to my handheld What should I do There are several reasons why email messages might not be forwarded to your handheld Handheld User Guide 237 Troubleshooting Microsoft Is your computer turned on If you are a Microsoft Exchange user and are using Exchange the BlackBerry Desktop Redirector and your computer is turned off messages are not forwarded to your handheld Your computer must be turned on any time that you want to receive messages on your handheld Is the BlackBerry Desktop Redirector running If you are a Microsoft Exchange user and you are using the desktop redirector to forward your email messages and it is not running messages are not forwarded to your handheld If your company uses the BlackBerry Enterprise Server to forward your email messages you do not need to have the desktop redirector running Look for the Desktop Redirector icon in the right corner of your Windows taskbar If it appears the desktop redirector is running If it does not appear click Start on the Windows taskbar and select Programs gt BlackBerry gt BlackBerry Desktop Redirector Is your handheld in the cradle and is it connected to your computer with the desktop software running If your handheld is in the cradle with the desktop software running and you have selected the option to not forward messages when your handheld is in the cradle you do not receive messages on your handheld Remove your handheld from the cradle to determine whether message
276. to view the menu and click Delete If the appointment is a recurring appointment you are prompted to indicate whether you want to delete all occurrences of the appointment click Delete the series or only the selected appointment click Delete this occurrence If the appointment is not a recurring appointment a dialog box appears confirming that you want to delete the appointment This dialog box appears only if Confirm Delete is enabled on the Calendar Options screen Click Delete You return to the Calendar screen and the appointment is no longer listed Integration with If you have integrated your desktop software with an enterprise email enterprise email account and have enabled wireless calendar synchronization any appointments that you delete from your handheld Calendar are also deleted from your desktop Calendar account To delete appointments in Month view 1 On the Home screen click the Calendar icon The Calendar screen appears Verify that you are in Month view Handheld User Guide 197 Using the Calendar application 2 Select the day on which there are appointments that you want to delete Click the trackwheel to view the menu and click View Appts The appointments for the selected day appear in Day view 3 Select the appointment that you want to delete and click the trackwheel to view the menu Click Delete If the appointment is a recurring appointment you are prompted to indicate whether you want to de
277. trackwheel to view the menu and click File Message If you do not want to show filed messages in the Messages application on the Message List Options screen set the Hide Filed Messages option to Yes To locate your filed email message you must perform a search Refer to Searching in folders on page 90 for more information When a message arrives at your handheld it appears in the Inbox folder If you file an email message but want to remove it from the folder in which you have filed it file the message in the Inbox folder Searching messages and phone call logs Use your handheld s Search Messages application to locate specific messages and phone call logs You can specify and save the terms of several searches and use them at any time or you can perform a one time search There are several default searches preprogrammed on your handheld Handheld User Guide 87 Managing messages and phone call logs A Tip You can also search for messages on the Messages and Saved Messages screens You do not need to complete all the fields on the Search Messages screen The more fields that you complete the narrower the search is Integration with You can only search for the email messages that you have saved in enterprise email folders if you have integrated your desktop software with an enterprise email account Refer to the Getting Started Guide for more information on your integration options account You must reconcile your email mes
278. type Hold either SHIFT key while you type to capitalize all letters e Hold a letter to capitalize it This feature only works when Key Rate is set to Slow or Fast on the Screen Keyboard screen An up arrow icon appears in the upper right corner of your screen when a SHIFT key is active 28 BlackBerry Wireless Handheld Getting to know your handheld Key Function Oe ALT RIGHT SHIFT CAP Activating CAP lock Press ALT RIGHT SHIFT CAP to activate capital letter lock mode Any key that you press is capitalized Press either SHIFT key again to return to regular mode Press ALT RIGHT SHIFT CAP when connected to a phone call to activate character mode Any key that you press inserts the associated letter An up arrow icon appears in the upper right corner of your screen when capital letter lock mode is activated cat LEFT SHIFT ALT Activating NUM lock Press LEFT SHIFT ALT to activate number lock mode When you press a key the character that is printed above the primary character is inserted e Press ALT again to return to regular mode An N icon appears in the upper right corner of your screen when number lock mode is activated Gat Selecting multiple items in a list Hold either SHIFT key and roll the trackwheel to select multiple items ona screen that displays a list SHIFT ROLL Inserting carriage returns choosing selected items Press ENTER
279. u can quickly place a call to any of your contacts 1 On the Home screen click the Phone icon The Phone screen appears 2 Select a contact or phone number and click the trackwheel to view the menu Click Call Your handheld dials the phone number that you have selected Tip On the Phone application menu any other phone numbers that you have saved for A your contact are also listed After you select a contact on the Phone screen click the trackwheel to view the menu and then click one of the other phone numbers To delete items on the Phone screen You can delete items from the list on the Phone screen 1 On the Home screen click the Phone icon The Phone screen appears 2 Select the name of the contact or phone number that you want to remove from the list 3 Click the trackwheel to view the menu and then click Delete A dialog box appears prompting you to confirm that you want to delete the item This dialog box appears only if Confirm Delete is enabled on the General Options screen of the Phone options Click Delete You return to the Phone screen and the contact is removed from the list Handheld User Guide 137 Using the Phone application A Note When you delete items from the Phone screen you delete those contacts from the list on the screen You do not delete the contacts from your handheld Address Book Customizing Phone options You can customize the following Phone options A 138 Call Logging
280. ult your phone calls are logged on the Messages screen Each call is saved on this screen with the date time and length of the call the name of the caller or recipient and any associated call notes Managing phone calls on your Messages screen is similar to managing email PIN and SMS messages A 106 Note Any filed email messages that you delete on your handheld are also deleted from the corresponding desktop folder if on the Messages List Options screen the Delete On field is set to Desktop amp Handheld Email messages that are deleted using the Delete Prior option however are not deleted on your desktop when you reconcile your email messages Refer to To delete multiple items by date on page 104 for more information on deleting multiple Note You can customize the Phone application so that your phone calls are not logged on the Messages screen Refer to Customizing call logging on page 139 for more information on setting the Call Logging phone option BlackBerry Wireless Handheld Managing messages and phone call logs To place phone calls from the Messages application You can place a phone call from the Messages application 1 On the Home screen click the Messages icon The Messages screen appears 2 Click the trackwheel to view the menu and click Place Call The Select Address screen appears 3 Select the contact that you want to call and click the trackwheel to view the menu Click Call If you have saved mor
281. ures apply to email messages A only Depending on your service provider s plan the Phone application might not be available on your handheld Contact your service provider or network operator for more information on available services Managing messages and phone call logs Filing email messages After you install the desktop software and reconcile your email messages you can file email messages into folders Refer to the Intellisync Online Help that is included with your package for more information on email reconciliation The first time that you reconcile your email messages between your handheld and your desktop the names and structure of the folders in your desktop email program are imported to your handheld When you file an email message on your handheld and synchronize with your desktop the message is moved and filed as you have specified Note You cannot file PIN messages You cannot create a new folder on your handheld If you want a new folder on your handheld you must create it in your desktop email program and then reconcile your email messages to transfer the new folder to your handheld Integration with You can only file email messages if you have integrated your desktop enterprise email software with an enterprise email account Refer to the Getting Started account Guide for more information on your integration options To file an email message 1 On the Home screen click the Messages icon The Messages
282. urrence pattern of a saved appointment 5 After you view or edit the appointment click the trackwheel to view the menu and then click Save You return to the Calendar screen Handheld User Guide 195 Using the Calendar application Tip To clear a text field click the trackwheel to view the menu and then click Clear A Field If you are in Week view and want to view all the appointments for the day that you select click the trackwheel to view the menu Click View Appts The appointments for the selected day appear in Day view Press ESC to return to Week view To view and edit appointments in Month view 1 On the Home screen click the Calendar icon The Calendar screen appears Verify that you are in Month view 2 Select the day on which there are appointments that you want to view or edit Click the trackwheel to view the menu and click View Appts The appointments for the selected day appear in Day view 3 Select the appointment that you want to view or edit and click the trackwheel to view menu Click Open If you select a recurring appointment you are prompted to indicate whether you want to view and edit all occurrences of the appointment click Open the series or only the selected appointment click Open this occurrence The Appointment Details window appears 4 Edit the information in any of the fields To edit the All Day Event Start End Duration or Reminder fields press SPACE to change options Release SP
283. urrent Message Options screen setting options 5 Click the trackwheel to view the menu and then click Save Note If you send a message with high importance an exclamation mark appears A beside the message on the Messages screen Inserting symbols You can insert symbols into your messages from your handheld symbols library To insert symbols 1 On the Home screen click the Compose icon The To screen appears 2 Select a contact and click the trackwheel to view the menu Click a send method either email or PIN For this example click Email 3 While composing your message press sym A dialog box appears displaying the symbols that are available 46 BlackBerry Wireless Handheld Sending and reading email and PIN messages To Amy Krul Subject Progress report Here is my project report for last week Cee Sa ae MEROEOMor TE EEN TETEA REPARA SEVE EIRIEIMER Composing a message inserting symbols 4 Select the symbol that you want to use and then click the trackwheel to insert it in your message You can also press the associated letter that appears under the symbol The symbol is inserted in the message Tip You can also insert symbols on the New Address Edit Address Search Messages A and New AutoText screens by pressing SYM To insert bullet characters into your messages press SYM In the dialog box that appears press B To insert special characters You can also insert characters wi
284. use the Use Once option To type a phone number extension hold the 8 key When the letter X appears release the 8 key Type the phone number extension Placing phone calls using links Your handheld recognizes phone numbers in the body of messages and converts them into links You can select an underlined link and use it to place a phone call To place phone calls using links 1 On the Home screen click the Messages icon The Messages screen appears 2 Select a received message that contains a link Click the trackwheel to view the menu and then click Open 3 Select the phone number link to which you want to place a phone call Click the trackwheel to view the menu and then click Phone Your handheld dials the phone number that you selected Tip Links can also appear in the other handheld applications You can place calls from A any of those applications by following the procedure above 136 BlackBerry Wireless Handheld Using the Phone application Managing phone calls on the Phone screen The last 20 contacts that you called are listed on the Phone screen You can sort your list of contacts by name most recently called or most used When the Phone screen appears the last number that you called is selected Note If you have placed or received a phone call from a contact who is not in your Address Book the Phone screen only shows the phone number To place calls from the Phone screen From the Phone screen yo
285. using the Address Book application Using the Address Book application Setting Address Book options You can customize the following Address Book options e Sort By Select how you want to sort the addresses in your Address Book By default this option is set to First Name e Confirm Delete Select whether you want to be prompted to confirm that Address Book entries should be deleted permanently By default this option is set to Yes e Allow Duplicate Names Select whether you want to allow the same name to appear more than once in the Address Book By default this option is set to Yes To set Address Book options 1 On the Home screen click the Address Book icon The Find screen appears 2 Click the trackwheel to view the menu and click Options The Address Book Options screen appears 3 Select the field that you want to set and then press SPACE to scroll through your options Release SPACE when you set the option to your preference Address Book Options Sort By Confirm Delete Allow Duplicate Names Ves Address Book Options screen setting options 4 After you edit the fields click the trackwheel to view the menu Click Save You return to the Find screen 110 BlackBerry Wireless Handheld Using the Address Book application Note You can also open and edit your Address Book options on the To screen when A you select the recipients for your messages or phone calls Adding addresses You can add
286. ve Call screen displays Muted and the handheld plays a tone to indicate that the call is muted 3 When you want to participate in the call again click the trackwheel to view the menu and then click Turn Mute Off When you turn off the mute feature the handheld plays a tone to indicate that the call is no longer muted You are reconnected to the call Tip While you are connected to a phone call press the phone key to mute the call The A handheld plays a tone to indicate that the call is muted Press the phone key again to turn mute off The handheld plays a tone to indicate that the call is no longer muted You can also press the button on the headset to mute the call Placing one time phone calls You can place a phone call without adding the recipient to your handheld Address Book To place one time phone calls 1 On the Home screen click the Phone icon The Phone screen appears 2 Select One Time Dial and click the trackwheel The Enter Phone Number dialog box appears Tip On the Phone screen you can also press SPACE to open the Enter Phone Number A dialog box Handheld User Guide 135 Using the Phone application 3 Type the phone number and then click Call 3 31 pm 3a Fan WED JUN 12 3 GPRS lt service provider Enter Phone Number Re 555 Cancel Phone screen placing a one time call Your handheld dials the number that you typed A Tip To place one time phone calls on the To screen
287. verage that is sufficient for sending SMS messages a check mark appears beside the message within a short period of time This icon indicates that your message was transmitted successfully You can send SMS messages if GSM gprs or GPRS and one or more bars appear with the wireless coverage indicator in the handheld status section of the screen Note In the Options application on the SMS screen if you set the Delivery Reports A field to On a D appears with the check mark icon when the message is delivered to your contact Refer to SMS on page 230 for more information You can use your handheld s cut copy and paste feature when you type SMS messages Refer to Using cut copy and paste on page 54 for more information Message status icons These icons appear on the screen to indicate the status of pending sent and received SMS messages Icon Description 5 message is being sent o message pending will be sent later ra message has been sent to the network he SMS message has been delivered successfully this icon only appears when you have enabled Delivery Reports on the SMS screen Handheld User Guide 73 Sending and reading SMS messages Icon Description Fal unread message transmission error message returned message transmission error new unread message has been received rea message has been opened Setting SMS options You can customi
288. wer and Unreachable fields Click the trackwheel to view the menu and then click Save You return to the Call Forwarding screen To enable a call forwarding profile 1 2 5 On the Home screen click the Phone icon The Phone screen appears Click the trackwheel to view the menu and then click Options The Phone Options screen appears Click Call Forwarding If your SIM card is provisioned for call forwarding the Call Forwarding screen appears Select the profile that you want to use for call forwarding either All Calls or Unanswered Calls Click the trackwheel to view the menu and then click Enable Click the trackwheel to view the menu and then click Close You return to the Phone Options screen Phone calls that your handheld receives are redirected based on the call forwarding profile that you have selected Note To quickly enable a call forwarding profile select it and press SPACE Press SPACE again to disable it The call forwarding icon appears in the handheld status section of the screen when the All Calls profile is enabled To disable a call forwarding profile 1 2 On the Home screen click the Phone icon The Phone screen appears Click the trackwheel to view the menu and then click Options The Phone Options screen appears Click Call Forwarding If your SIM card is provisioned for call forwarding the Call Forwarding screen appears Select the profile that you have selected for c
289. wer the power output Before a wireless handheld model is available for sale to the public it must be tested and certified to the FCC IC that it does not exceed the limit established by the government adopted requirement for safe exposure The tests are performed in positions and locations e g at the ear and worn on the body as required by the FCC IC for each model The highest SAR value for this model handheld when tested for use at the ear is 1 28 W kg and when worn on the body as described in this user guide is 0 32 W kg Body worn measurements differ among wireless handheld and phone models depending upon available accessories and FCC IC requirements While there may be differences between the SAR levels of various wireless devices and at various positions they all meet the government requirement for safe exposure Handheld User Guide 15 Important safety information The FCC has granted an Equipment Authorization for this model handheld with all reported SAR levels evaluated as in compliance with the FCC RF emission guidelines SAR information on this model handheld is on file with the FCC and can be found under the Display Grant section of http www fcc gov oet fccid after searching on FCC ID L6AR6020GW Additional information on Specific Absorption Rates SAR can be found on the Cellular Telecommunications amp Internet Association CTIA web site at http Www wow com com In the United States and Canada the SAR li
290. wing menu items Mark Unopened This action marks the current SMS message as unopened When you return to the Messages screen the unopened icon is displayed Refer to Marking messages as unopened on page 101 for more information Save Message This option saves the open SMS message As with email and PIN messages SMS messages that are saved on the handheld are copied to the Saved Messages screen Refer to Saving messages on page 95 for more information Reply This option sends a reply to the sender of the open SMS message Forward This action forwards the open SMS message to a contact that you specify Delete This option deletes the open SMS message Refer to Deleting messages and phone call logs on page 103 for more information on deleting messages Email This option sends an email message to the sender or a recipient of the open SMS message This option is only available when your cursor is at the top of the open SMS message and an email address is saved in your Address Book for this contact 80 BlackBerry Wireless Handheld Sending and reading SMS messages PIN This option sends a PIN message to the sender or a recipient of the open SMS message This option is only available when your cursor is at the top of the open SMS message and a PIN is saved in your Address Book for this contact Call This option places a phone call to the sender or a recipient of the open SMS message This option is only available if a phone number
291. x is selected Confirm Delete Bookmarks Select whether you want to confirm whether bookmarks should be deleted By default this check box is selected This check box appears only if you are able to use bookmarks Confirm Close on Escape Select whether you want to be prompted to close the Browser if you press ESC on the startup screen By default this check box is selected Confirm Execute WML Scripts Select whether you want confirmation before WML scripts are run By default this check box is not selected Start Links on New Line Select whether you want web page links to be displayed on separate lines on the screen If you select this option each web page link starts on a new line By default this check box is not selected Auto Accept Service Books Select whether you want the Browser to automatically accept all Browser service books that are received by your handheld Your handheld must have the correct service book entries before you can use the Browser application By default this check box is selected Service books are automatically accepted by your handheld In addition you can clear the page raw data and cookie caches to free memory space on your handheld Handheld User Guide 161 Using the Browser application To customize general Browser options 1 2 On the Home screen click the Browser icon The startup screen appears Click the trackwheel to view the menu and then click Options The Browser Options sc
292. y Select the time at which your day normally begins By default this option is set to 9 00 AM End of Day Select the time at which your day normally ends By default this option is set to 5 00 PM First Day Of The Week Select the day on which your week starts Note If you set Enable Quick Entry to No you can use shortcut keys in Day view Refer to Tips for using the Calendar application on page 202 for more information BlackBerry Wireless Handheld Using the Calendar application To set Calendar options 1 On the Home screen click the Calendar icon The Calendar screen appears 2 Click the trackwheel to view the menu and then click Options The Calendar Options screen appears 3 In the field that you want to set press SPACE to scroll through your options Release SPACE when you set the option to your preference 4 After you edit the fields click the trackwheel to view the menu and click Save You return to the Calendar screen Changing views You can view your appointments in Day Agenda Week or Month view To change Calendar views 1 On the Home screen click the Calendar icon The Calendar screen appears displaying your default Calendar view 2 Click the trackwheel to view the menu and click one of View Day View Agenda View Week or View Month Day view This view displays the day that you select and includes any appointments for that day The selected day of the week is outlined in the navigat
293. y Enabled appears briefly on the screen To disable SIM card security 1 On the Home screen click the Options icon The Options screen appears 2 Click SIM Card The SIM Card screen appears Verify that Security Enabled appears at the top of the screen 222 BlackBerry Wireless Handheld Customizing your handheld s options 3 Click the trackwheel to view the menu and then click Disable Security The Enter PIN Code dialog box appears 4 Type your PIN code and then click the trackwheel A dialog box with the message Security Disabled appears briefly on the screen To change the SIM card PIN code 1 On the Home screen click the Options icon The Options screen appears 2 Click SIM Card The SIM Card screen appears Verify that Security Enabled appears at the top of the screen Note If Security Enabled does not appear at the top of the screen You must enable A SIM card security before continuing Refer to To enable SIM card security on page 222 for more information 3 Click the trackwheel to view the menu and then click Change PIN Code The Enter PIN Code dialog box appears 4 Type your PIN code and then click the trackwheel The Enter New PIN Code dialog box appears 5 Type your new PIN code and then click the trackwheel You must type your new PIN code again to verify it A dialog box with the message PIN changed appears briefly on the screen Customizing handheld options On the Options screen you can
294. ynchronize your handheld and desktop Calendars using the MS Outlook 98 2000 Lotus Notes 4 6 or Lotus Notes 5 0 translator Refer to the Intellisync Online Help for more information on synchronizing You should also back up your handheld Calendar Refer to the Backup and Restore Online Help for more information 1 In the BlackBerry Desktop Manager double click the Intellisync icon The Intellisync window appears 2 Click Configure PIM The Handheld Configuration window appears 3 Select the Calendar application and click Choose The Choose Translator window appears 4 From the list of available translators select BlackBerry Wireless Sync and click OK You return to the Handheld Configuration window Handheld User Guide 189 Using the Calendar application A Note In the Choose Translator window Synchronize is selected as the default operation This operation keeps your handheld and desktop Calendars synchronized over the wireless network If you change the operation to Import any change that you make on your desktop Calendar is imported to your handheld Calendar over the wireless network If you change the operation to Export any change that you make on your handheld Calendar is exported to your desktop Calendar over the wireless network 5 Verify that the check box beside the Calendar application is selected and click OK You return to the Intellisync window A Tip If you have many appointments to transfer to your hand
295. your handheld without your knowledge If a third party application attempts to opena connection you are prompted to allow or deny the connection Handheld User Guide 225 Customizing your handheld s options You are prompted every time each application attempts to make a connection If you do not want to be prompted each time that a request is made select to allow or deny the connection and then select one of the check boxes in the Don t ask this again section at the bottom of the dialog box Any further connections that the application attempts are allowed or denied depending on what you select in this dialog box If you have set whether connections should be allowed or denied and then want to be prompted again you can reset the settings by following this procedure 1 On the Home screen click the Options icon The Options screen appears 2 Click Firewall The Firewall screen appears 3 Click the trackwheel to view the menu and click Reset Settings The settings are reset and you are prompted each time that a third party application attempts to send or receive data from your handheld Note The firewall feature does not apply to any of the applications that accompany A your handheld This feature only applies to third party applications that you load onto your handheld Research In Motion does not in any way endorse or guarantee the security of third party applications and your usage of third party applications is your sole respo
296. yped a fax number and you press F the cursor moves to the Fax field To search Address Book entries 1 On the Home screen click the Address Book icon The Find screen appears 118 BlackBerry Wireless Handheld Using the Address Book application 2 Type the first letter or letters of the name of the contact that you want to find The letter or letters that you type appear at the top of the screen 3 Your handheld searches the first last and company names of contacts to find the first instance of the letters that you type As you type more letters for your search fewer matches appear 4 To return to your complete list of contacts click the trackwheel to view the menu and click View All To edit Address Book entries 1 On the Home screen click the Address Book icon The Find screen appears 2 Select the Address Book entry that you want to edit and click the trackwheel to view the menu Click Edit The Edit Address screen appears 3 Use the trackwheel to move from field to field Hold ALT and roll the trackwheel to scroll horizontally 4 Edit the fields and click the trackwheel to view the menu Click Save Tip To clear fields on the New Address or Edit Address screens click the trackwheel to A view the menu and click Clear Field You can use your handheld s cut copy and paste feature when you edit addresses Refer to Using cut copy and paste on page 54 for more information To delete Address Book entrie
297. ys the month that you select and includes any appointments for that month Today s date is outlined You can scroll horizontally or vertically through the days of the month To scroll vertically hold Att and roll the trackwheel Two arrows at the top of the screen indicate that you can scroll to view more appointments Days with appointments have a black bar to the left of the day The size of the bar depends on the length of the appointment For example a 1 hour appointment has a short bar while a 4 hour appointment has a long bar The position of the bar depends on the start time of the appointment For example the bar for morning appointments typically appears near the top of the date If the appointment is an all day event the date appears in bold Jun 3 2002 10 083 db June Calendar Month view 186 BlackBerry Wireless Handheld Using the Calendar application Navigating in the Calendar application You can navigate to specific days or months using the Calendar application To navigate in Day view T On the Home screen click the Calendar icon The Calendar screen appears Verify that you are in Day view To view a different day of the week click the trackwheel to view the menu and then click the day that you want to view The selected day appears To view the selected day in the next or previous week click the trackwheel to view the menu and then click Next Week or Prev Week The selected day in the next or
298. ze message options for your SMS messages Refer to SMS on page 230 for more information Using AutoText in SMS messages Your handheld s AutoText feature automatically replaces certain text that you type with preprogrammed text By configuring the default AutoText entries and adding new ones to meet your specific needs you can use AutoText to automatically perform the following actions e compose frequently used phrases or messages with a few keystrokes e correct commonly misspelled words e replace abbreviations and acronyms with complete words e insert phrases in a message by typing only one keyword e insert punctuation and symbols in your message without using ALT or the symbols library To add a new AutoText entry You can customize the AutoText database by adding your own entries For example if you frequently ask friends to join you for lunch at noon at a local restaurant you can create an AutoText entry that replaces a few keystrokes with the message Join me for lunch at Joe s at noon 74 BlackBerry Wireless Handheld Sending and reading SMS messages 1 On the Home screen click the Options icon The Options screen appears 2 Click AutoText The AutoText screen appears with a list of default entries Click the trackwheel to view the menu and then click New The AutoText New screen appears 3 Inthe Replace field type a short form for the message that you use frequently For this example type the text jnoon

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