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Avaya NN43112-101 IP Phone User Manual

1. 0 00 cee ee 102 Presence of USB headset 00 05 106 Audio format selection 0000 eee eee eee 107 Generic USB headset 000 eee eaeee 108 Avaya USB headset adapter with HID 108 Third party USB headsets with HID 112 Analog Terminator Adapter for analog 500 2500 type telephone or fax machine 117 Making a call 000 e eee eee eee eee 121 Making a call using off hook dialing 122 Making a call using on hook dialing 124 Using handsfree calling 000s eee eee 124 Using Call Subjects 0 0 cee 126 Managing Call Subjects 00 00 eee eee 129 Adding a Call Subject 0 00 000 eae 129 Deleting a Call Subject 00005 130 Editing a Call Subject 2 00 00000 131 Receiving a call eese 133 Caller identification llle 133 Answering an incoming call lslllsslsss 134 Redirecting an incoming call llle 134 Declining an incoming call llle 137 Creating a new Call Decline Reason 138 Managing Call Decline Reasons 139 Ignoring an incoming call llle 141 Receiving intercom calls a anaa aaaa aaan 143 Receiving paging calls 0 eee ee ee 143 The Address Book 0 eee ee eee eee eens 145 Viewi
2. Multi Level Precedence and Preemption Table 22 Feature interactions with MLPP Call Waiting Not available when MLPP is enabled Disabled Multiuser When MLPP is enabled only one user can be logged on to the IP Deskphone If an MLPP user is logged on to the IP Deskphone other user logons are blocked If a non MLPP user is logged on and a MLPP user attempts to log on then when the IP Deskphone detects the new user is an MLPP user the MLPP user is automatically logged off The MLPP user cannot log on until the other user is logged off Speakerphone Available only for 911 calls when the Speakerphone Exclusive to 911 Emergency feature is enabled Multi Level Precedence and Preemption Quick reference Quick reference This section provides a quick reference guide for the IP Deskphone See the following sections for more information e Fixed keys on page 363 e Commonly used functions on page 365 e Context sensitive soft keys on page 368 e Display screen icons on page 372 Fixed keys The Avaya 1120E IP Deskphone is available with either icon fixed keys or English text fixed keys Both types are presented below Short cut and navigation function keys Copy information from the Address Book Inbox Outbox and IM log and to Feature keys and Address Book entries p Services Access Search Login Logout Check For Updates Reset Phone File Manager Logging Syst
3. Press the Back context sensitive Soft key to return to the in call screen Call Waiting While you are on an active call and you receive an incoming call You are notified of an incoming call by a message on the LCD screen and a notifying beep Answering the new call places the active call on hold you While on an active call can also redirect the new call decline the new call transfer the new call or ignore the new call For more information see Receiving a call on page 133 Placing a call On Hold Use the Hold feature when you are talking to one contact and want to perform another action such as answer a new incoming call transfer a call or initiate a new call You can have a number of calls on hold at the same time To place a call on hold Eeg Hold 1 Press the Hold fixed key The LCD on hold icon flashes beside the line on hold Figure 30 on page 194 shows the IP Deskphone display area when a call is placed on hold Figure 30 Call On Hold li OnHod s To 24001 While on an active call To retrieve a call on hold 1 To retrieve a call on hold do one of the chad a following Press the Line feature key beside the flashing LCD indicator sth Hold Press the Hold fixed key Multiple calls On Hold When you have more than one call on hold use the navigation key to highlight a call on the LCD screen You can perform an action with that call by using the
4. Time Table 3 Menu items accessed during an in call session through context sensitive soft keys Part 8 of 9 Prefs 6 Network use to access the following Server Settings Device Settings Diagnostics Disable screensaver Licensing Lock 7 USB Locks use to lock or unlock the following USB devices USB Mouse USB Keyboard USB Headset USB flash drive 8 User Settings use to modify the following Call Settings IM Settings Voice Mail Settings Change Location Table 3 Menu items accessed during an in call session through context sensitive soft keys Part 9 of 9 More Press the More context sensitive soft key to return to the first menu list of context sensitive soft keys The next available menu list contains the following context sensitive soft keys Conf Trnsfer Audio More Unlock The Unlock context sensitive soft key appears if you answer a call when the IP Deskphone is locked with a password protected screensaver Navigation keys This section provides information about keys you can use to navigate within the menus of your Avaya 1120E IP Deskphone Note Menu items are sorted by number You can select menu items in one of the following ways Press the corresponding number on the dialpad and then press the Select soft key e Use the navigation ke
5. Press the Next context sensitive soft Back key to continue Press the Back context sensitive Soft key to return to the previous menu Note If you do not need to change the name for the contact press the Next context sensitive soft key Eu 6 Use the dialpad to enter a new phone m UE number or new SIP address for the aaa contact amu Next 7 Choose one of the following Press the Next context sensitive soft Back key to continue Press the Back context sensitive soft key to return to the previous menu Note f you do not need to change the name for the contact press the Next context sensitive soft key The Address Book 8 Do one of the following to complete the entry Yes Press the Yes context sensitive soft key to add the contact to a group and then select the group for the No contact to be added Press the No context sensitive soft key if you do not want a contact designated as a friend and return to the address menu screen Press the Back context sensitive soft key to return to the previous menu 9 Choose one of the following Press the Yes context sensitive soft key to designate the contact as a friend Press the No context sensitive soft J key if you do not want to designate the contact as a friend and return to the address menu screen Ok 777 10 Press the Ok context sensitive soft key to complete the entry and return to the
6. Figure 12 Cable routing tracks and mounting holes S i E i i mm ef b B Method A t Vill Eo i Wall mounting the IP Deskphone optional You can mount your Avaya 1120E IP Deskphone on a wall either by method A using the mounting holes on the bottom of the IP Deskphone stand or method B using a traditional style wall mount box with an RJ 45 connector and 15 centimeter cm 6 inch RJ 45 cord not provided Complete steps 1 7 as needed before you wall mount your IP Deskphone Using your Avaya 1120E IP Deskphone Method A 1 Press the wall mount lever and pull the IP Deskphone away from the stand as shown in Figure 13 on page 59 2 Use the stand cover the part you removed in Removing the stand cover on page 53 to mark the wall mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you wish to install the IP Deskphone Four small pins on the bottom of the stand cover make marks on the wall 3 Use the marks as a guideline for installing the wall mount screws not provided Install the screws so that they protrude 3 millimeters mm 1 8 inch from the wall 4 Install the IP Deskphone stand mounting holes over the screw heads as indicated in Figure 12 on page 58 Method A You need to remove the IP Deskphone fro
7. Press the Expand key to access the Instant y Messaging Log Press the Headset key to answer a call Headset V using the headset or to switch a call from the handset or handsfree to the headset Note The Headset LED indicator on the Headset key lights to indicate that the headset is in use ova Hold Press the Hold key to put an active call on hold Press the Hold fixed key to return to a call on hold You can have several calls in a hold state Use the Dialpad to enter numbers and text EH EE To navigate to an item in a menu press the corresponding number on the dialpad to activate the item or continue navigate the list of items When you receive a voice message the red AVAYA j Visual Alerter Message Waiting Indicator lights Also when the ringer sounds this indicator flashes gaa When you receive an instant message IM fr avaya the blue Visual Alerter Feature Status Indicator lights f 1 E 3 Press the Copy key to copy contact x ce x information from one source such as the Address Book to a destination such as a feature key Services Press the Services key to access the following features 1 Search search in the local directory personal Address Book and the global directory network Address Book for names and telephone numbers Login log in to your IP Deskphone only when the call server supports multiple user logins Logout log out of your IP Deskp
8. The Address Book To initiate a call to a contact stored in the Address Book 1 Press the Directory fixed key to select a contact from the Address Book to call 2 Press the Up Down navigation key to highlight a contact on the list View LLL 3 Press the View context sensitive soft key to make a call to the contact 4 Choose one of the following Call Back Press the Call context sensitive soft Or LLLI key to make a call to the contact Press the Back context sensitive soft key to return to the off hook Screen The Address Book Adding a contact to your Address Book You can add a new contacts to the Address Book of the Avaya 1120E IP Deskphone To add a contact to your Address Book 1 Choose one of the following yv Directory i Press the Directory fixed key View Press the View context sensitive Soft key select Address Book from the menu and then press the New context sensitive soft key abc LLLI 2 Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters saa 3 Choose one of the following aaa Use the dialpad to enter a name for amd the new contact and press the Next context sensitive soft key to Next continue Press the Back context sensitive soft key to return to the previous Back menu mud 4 Usethe dialpad to enter a phone number aaa or SIP address URI for the new aaa contact The Address Book 5 Do one
9. To delete a contact from your Friends list uv Directory Friends Select Ok Back 1 Choose one of the following Press the Directory fixed key Press the Filter context sensitive soft key and select Friends from the menu Press the Select context sensitive soft key while viewing the Address Book Press the Up Down navigation key to highlight the friend you want to delete and press the Edit context sensitive soft key Press the Delete context sensitive key This completely removes the contact from your personal Address Book Choose one of the following Press the Ok context sensitive soft key to continue Press the Back context sensitive soft key to return to the previous menu Additional features Feature keys Use the Feature key option to configure the feature keys on IP Deskphone and the Expansion Module for Avaya 1100 Series IP Deskphones Programmed keys are stored in the user profile Each user can maintain a list of programmed feature keys You can designate a feature key to act as a short cut for any of the following features Speed Dial Call Forward e Do Not Disturb e Send IM e Presence The IP Deskphone designates the feature key on the bottom right of the four feature keys as Feature Key 1 and reserves it as the line key for the IP Deskphone Figure 38 on page 224 shows the Feature keys Figure 38 Feature keys E Program Key BR
10. een Configuring Instant Messaging 0 0005 Configuring IM automatic pop up Configuring Instant Messaging pop ups Configuring IM audible alert 00055 Composing an Instant Message luisse Instant Message Inbox Outbox llle Accessing Instant Messages Len Viewing the content of an Instant Message Replying to an Instant Message Initiating a call from an Instant Message Deleting an Instant Message Lese While on an active call eee ees Making a new call arisrrasrrasrkina nikas Nanai Initiating a call using the active call context sensitive soft key menu Call Waiting aaua naana Placing a call On Hold 0 000 e eee eee Multiple calls On Hold 0 00000 eee eee Using 3 way calling llle Configuring a conference call 0000 ee eee Ad hoc conferencing when connecting to the Call Server Edit Domain page 2c eee ee Transferring acall 2 0 2 2 cece eee Using the Park Call feature 0 2 0 eee ee 175 176 177 178 179 181 181 181 182 183 184 185 186 188 188 189 190 192 192 193 193 194 195 202 204 205 Using Park Call 2 3 12 nucis d EE EE Sere a 213 Retrieving a Parked Call 0 000 aee 214
11. 8 User Settings use to modify the following Call Settings IM Settings Voice Mail Settings Change Location More Press the More context sensitive soft key to return to the first menu list of context sensitive soft keys The next available menu list contains the following context sensitive soft keys Redial abc Msgs More Idle display screen after dial pad input After you enter information using the dial pad there is no dial tone or preceding line selection the context sensitive soft keys displayed on the idle screen appear as shown in Figure 7 on page 62 Figure 5 Idle display screen after dial pad input Table 2 on page 31 lists the context sensitive soft keys that you can use to access menu items after dial pad input Table 2 Menu items accessed after dial pad input through context sensitive soft keys Send Press the Send context sensitive soft key to dial out the user input using the primary login of the IP Deskphone User input is run against the dialing plan abe or 123 Press the abc or 123 context sensitive Soft key to toggle between alpha and numeric input mode Subject Press the Subject context sensitive soft key to configure a subject line to your outgoing call before pressing the Send context sensitive soft key Exit Press the Exit context sensitive soft key to clear the user input and return to the initial idle
12. Answer Press the Answer context sensitive p soft key that activates a Handsfree a call Lift the handset Press the Headset fixed key Press the Handsfree fixed key Redirecting an incoming call When you receive a call you can choose to redirect the call to another destination without answering the call Receiving a call To redirect a call press the Redrct context sensitive soft key To enter a SIP address or phone number where you want the call redirected use one of the following methods Enter the SIP address or phone number by using the dialpad e Select a contact from the Address Book Call Inbox or Call Outbox To redirect an incoming call by using the dialpad Redrct 1 Press the Redrct context sensitive soft key to redirect an incoming call The LCD screen prompts you to enter an address to which you want the call directed E 2 Use the Dialpad to enter a phone zm number or SIP address San Note Do not use the key to end dialing when you redirect a call The call returns a busy signal and does not connect Redrct 3 To redirect the call to the address you enter choose one of the following Press the Redrct context sensitive soft key Clear Press the Clear context sensitive Soft key to clear the entry Press the Back context sensitive soft key to return to the Incoming Back Call screen without redirecting the call Receiving a call
13. Back Use the dialpad to enter a new phone number or new SIP address URI for the contact Choose one of the following Press the Next context sensitive soft key to continue Press the Back context sensitive soft key to return to the previous menu Do one of the following to complete the entry Press the Yes context sensitive soft key to designate the contact as a friend and return to the address menu screen Press the No context sensitive soft key if you do not want a contact designated as a friend and return to the address menu screen Note lf the contact is already designated as a friend then the question Remove from friends appears Press the Yes context sensitive soft key to remove the contact from your friends list or press the No context sensitive soft key to keep the contact on your friends list Press the Back context sensitive soft key to return to the previous menu The Address Book Ok 10 Press the Ok context sensitive soft key to complete the entry and return to the previous menu To delete a contact from your Address Book Edit Delete Ok Back Ok 1 4 e Press the Up Down navigation key to highlight the contact you want to delete and press the View context sensitive soft key Press the Edit context sensitive soft key to access the contact information Press the Delete context sensitive soft key to compl
14. previous menu Searching for a contact in the Address Book When you access the IP Deskphone Address Book you can perform a search for a contact using one of the following methods e ndex Search performs a search based on the index number you enter The Address Book e 1st Character Search performs a search based on the first character you enter e Name Search performs a search based on the name you enter To change the method the Avaya 1120E IP Deskphone uses to search Prefs 1 Press the Prefs context sensitive soft key select Misc Options and then j highlight Search Method from the menu Change pa 2 Press the Change context sensitive soft key 3 Press the Up Down navigation key to highlight the Search Method you want to use as the default when you search for a contact 1 Index Search 2 1st Character Search 3 Name Search Select peaa 4 Press the Select context sensitive soft i key to select a search method and then return to the previous menu Using the Search feature in the Address Book To search for a contact while accessing your personal Address Book use the dialpad to enter the search information For example Index Search to search for a contact by using the Index Search method enter the index number When entering an index number larger than 9 you must enter the next digit quickly to move to that The Address Book item on the list For example if t
15. see Managing Call Subjects on page 129 or you can create a new subject Note The Call Subject feature is not available for all call servers Contact your system administrator or service provider to determine if this feature is available to you Whenever you initiate a call by using off hook dialing the Subject context sensitive soft key appears as an option to use You can select a Call Subject from a list or create a new Call Subject to send MELT ERK To enter a call subject from a list Subject m Select New Press the Subject context sensitive soft key to send a Call Subject with the call you are making A list of Call Subjects appears on the LCD screen Choose one of the following Press the Up Down navigation key to highlight the Call Subject you want to use and press the Select context sensitive soft key The IP Deskphone sends the Call Subject to the contact you are calling Press the New context sensitive soft key to create a new Call Subject that is not on the list Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters Use the dialpad to enter the Call Subject Making a call Save 5 Choose one of the following Press the Save context sensitive Clear soft key to continue Press the Clear context sensitive soft key to clear the text Press the Back context sensitive Back soft key to return to the
16. that you also meet all of these conditions a You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change b You must cause any work that you distribute or publish that in whole or in part contains or is derived from the Program or any part thereof to be licensed as a whole at no charge to all third parties under the terms of this License c If the modified program normally reads commands interactively when run you must cause it when started running for such interactive use in the most ordinary way to print or display an announcement including an appropriate copyright notice and a notice that there is no warranty or else saying that you provide a warranty and that users may redistribute the program under these conditions and telling the user how to view a copy of this License Exception if the Program itself is interactive but does not normally print such an announcement your work based on the Program is not required to print an announcement These requirements apply to the modified work as a whole If identifiable sections of that work are not derived from the Program and can be reasonably considered independent and separate works in themselves then this License and its terms do not apply to those sections when you distribute them as separate works But when you distribute the same sections as part of a whole which is a work based on the Program the distribution of
17. 7 on page 62 is an example of a secure connection when the IP Deskphone is idle The security icon is visible on the IP Deskphone Screen Figure 7 Example of a secure connection when the IP Deskphone is idle User2 07 28 4 27pm Figure 8 on page 66 is an example of a secure connection when you are on an active call The security icon is visible on the IP Deskphone screen Figure 8 Example of a secure connection during an active call S amp T pm A To Remote User p remote domain com From User2 Regulatory and safety information Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separatio
18. Apparatus Australia AS NZ CISPR 22 Class B Emissions Information New CISPR 22 technology equipment Radio Zealand disturbance European EN 55022 Class B Emissions Information Community technology equipment Radio disturbance EN 55024 Information technology equipment Immunity characteristics Limits and methods of measurement EN 61000 3 2 Limits for harmonic current emissions equipment input current lt 16 A per phase EN 61000 3 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current lt 16 A Japan VCCI Regulations for voluntary control measures Regulatory and safety information Table 6 lists Safety compliance for various jurisdictions Table 6 Safety compliance Jurisdiction Standard Description United States UL 60950 1 Safety of Information Technology Equipment Canada CSA 60950 1 30 Safety of Information Technology Equipment European EN 60950 1 ITE equipment Safety Part 1 General Community requirements Australia New AS NZS Safety of Information Technology Equipment Zealand 60950 1 2003 Regulatory and safety information Other US Canada Hearing Aid Compatibility HAC as per FCC Part 68 This equipment complies with the CE Marking requirements C EU Countries This device complies with the essential requirements and other relevant provisions of Directive 1999 5 EC A copy of the Declar
19. Choose one of the following Press the Yes context sensitive soft key to activate auto retrieve of held No call on hang up of speed dial pa Press the No context sensitive soft key to return to the previous step The following procedure continues from Step 6 on page 231 To program a Call Forward feature key 1 Select Call Forward 2 Use the dial pad to enter a key label Next 3 Press the Next context sensitive soft key C to continue 4 Select a User Select 1 Press the Select context sensitive soft key 2 Use the dial pad to enter the address Additional features Finish T 3 Choose one of the following Press the Finish context sensitive Clear soft key to confirm the entry and complete the procedure Press the Clear context sensitive Back soft key to erase the entry pmen Press the Back context sensitive soft key to return to the previous menu The following procedure continues from Step 6 on page 231 To program a Do Not Disturb feature key 1 Select Do not disturb Select 2 Press the Select context sensitive soft key 3 Use the dial pad to enter a key label 4 Select a User Select 1 Press the Select context sensitive soft 3 key Additional features 2 Finish cm Back LA Choose one of the following Press the Finish context sensitive soft key to confirm the entry and complete the proce
20. IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time For more information about logging on multiple users see Multiuser on page 264 Timed logoff When you determine a logon time other than permanent the IP Deskphone reminds you of your expiry time Timed logoff while IP Deskphone is idle When the login time expires and the IP Deskphone is idle not on a call you can do one of the following at the prompt Press the Yes context sensitive soft key to log off immediately Press the No context sensitive soft key to switch to Permanent logon e Press the Quit or Release Goodbye key to logout immediately If you do not respond the prompt times out in 45 seconds and the IP Deskphone logs off If you answer a call during the logout prompt the logon switches to permanent login Accessing the Avaya 1120E IP Deskphone Timed logoff while on a call When the login time expires while you are on a call you can do one of the following at the prompt Press the Yes context sensitive soft key to log off immediately Press the No context sensitive soft key to switch to Permanent logon e Press the Quit key to dismiss the log out prompt and switch to permanent login Press the Release Goodbye key to dismiss the logout prompt and switch to permanent login Note f you press the Release Goodbye key to dismiss the logout prompt you also terminate
21. Press the Select context sensitive key paa d Additional features Delete LJ 2 Press the Up Down navigation key to highlight the friend you want to edit and press the Edit context sensitive soft key 3 Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters 4 Usethe dialpad to enter the new name for the contact 5 Choose one of the following Press the Next context sensitive soft key to continue Press the Back context sensitive soft key to return to the previous menu To remove a contact from the Friends list press the Delete context sensitive soft key This completely removes the contact from your personal Address Book Additional features Use the dialpad to enter the new address for the contact Choose one of the following Press the Next context sensitive soft key to complete the process Press the Back context sensitive soft key to return to the previous menu Choose one of the following Press the Yes context sensitive soft key select the group and press the Select context sensitive soft key to add contact to the group Press the No context sensitive soft key to return to the previous menu without adding contact to the group Press the Back context sensitive soft key to return to the previous menu Press the Ok contact sensitive key to return to the friends list Additional features
22. The IP Deskphone audibly alerts you when the IP Deskphone is idle or while on a call You can also choose to disable the audible alert of the IM feature To enable or disable the audible alerts of a new IM Press the Prefs context sensitive soft Prefs key select Message Options select IM Settings and then select IM Audible J Alert On Off from the menu Select 5 Press the Select context sensitive soft key Instant Messaging On 6 Choose one of the following Press the On Off context sensitive soft key to toggle between enabling IM audible alerts or disabling IM Back audible alerts Press the Back context sensitive soft key to return to the previous menu Composing an Instant Message When you compose an IM enter the address of the recipient and then enter the message When you reply to an Instant Message the IP Deskphone automatically enters the address For more information see Replying to an Instant Message on page 188 You can also send an IM directly from the Address Book For more information see Viewing the Address Book on page 145 To compose and send an Instant Message 1 Do one of the following Msgs Press the Msgs context sensitive 7 soft key select Instant Messaging and press the New IM context sensitive soft key Der en ipo Access the list of IMs by pressing 9a UES the Expand fixed key Send IM To compose an IM from the Avaya 1120E I
23. The IP Deskphone goes off hook and initiates the call Deleting an Instant Message To delete a single IM all the IMs from one contact or all the IMs in your IM Inbox complete the necessary steps in the following procedure Msgs 1 Choose one of the following pma Press the Msgs context sensitive soft key and then select Instant Messaging from the menu CAE C gres Em i o Egan Press the Expand fixed key View 2 Press the View context sensitive soft key Instant Messaging Delete 3 Select one of the following context Ud sensitive soft keys Press the Delete context sensitive Back soft key to clear all IMs from the IM ae Inbox Outbox LA Press the Back context sensitive soft key to return to the previous Screen While on an active call While on an active call You can use the following features during an active call e Making a new call on page 192 e Placing a call On Hold on page 194 e Using 3 way calling on page 202 e Transferring a call on page 209 e Using Park Call on page 213 You can use the Action context sensitive soft key to perform the following actions with an active call 1 New Call to begin a new call while other calls are on hold 2 Release Call to release hang up the selected call 3 Transfer Call to transfer the call to another phone number or SIP address 4 Park Call to park a call on the call server or to a specific
24. To terminate the call choose one of the following Replace the handset into the cradle T Boadye Press the Goodbye key Using handsfree calling While on an active call you can switch between the handset and handsfree mode MELT EE We To end a handsfree call 7 Goodbye Press the Goodbye key To mute a handsfree call 18 de 1 Press the Mute key The LED indicator lights dam 2 Press the Mute key again to return to a Le two way handsfree conversation To switch from the handsfree to handset mode 8 Lift the handset To switch from the handset mode to handsfree mode tt M ndsfro 1 Press the Handsfree key The LED indicator lights with a solid red light 2 Replace the handset Making a call To use a headset 1 Connect the headset to the headset jack or the handset jack Press the Headset key The LED indicator lights Press the Goodbye key or press the button on the wireless headset if equipped to release a call To switch from handsfree to headset 0i i23 1 Press the Headset key er The LED indicator lights Using Call Subjects You have the option of sending a Call Subject when you initiate a call to a contact Use this feature to indicate to the contact the reason for the call The IP Deskphone contact displays a message such as Weekly report call orDaily status when they receive the call You can select a subject from a list you create For more information
25. also sent to the adapter The adapter sends the CLID to the attached analog device for display Configuring the Avaya 1120E IP Deskphone Table 15 Summary of ATA characteristics Part 2 of 3 Feature Description Call Answer You can answer an incoming call by pressing the Headset key on the IP Deskphone or the Off Hook key on the attached analog device After a call is answered the adapter converts the digital voice data to analog and sends it to the attached analog device Outgoing Call You can make an outgoing call by either using the Headset key on the IP Deskphone or the Off Hook key on the attached analog device When off hook the IP Deskphone streams dial tone to the adapter The telephone number can be dialed using the key pad of the IP Deskphone or the key pad of the analog device After a call is answered the adapter converts the digital voice data to analog and sends it to the attached analog device Call Release You can release an incoming call or an outgoing call by either pressing the Release Goodbye key on the IP Deskphone or On Hook key on the analog device Call Mute The analog device may have a mute key to stop voice transmission however the Mute key event on the analog device is not supported Volume Up Down The Volume Up Down key on the analog device if available is independent of the IP Deskphone operation Configuring the Avaya 1120E IP Desk
26. an optional item in the IP Deskphone information To dismiss the details screen and return to the previous display press the Back context sensitive soft key Screensaver screen lock You can lock the display of the IP Deskphone using a timed Screensaver Lock Advanced features When the screensaver is active it clears the programmed keys of the plugged in Expansion Module If you have logged into the IP Deskphone then you are not logged out but the line key label clears and makes the IP Deskphone inactive The SernSvr context sensitive soft key is located on the idle screen This key is available only if the screensaver is enabled and is accessed by pressing the More context sensitive soft key until ScrnSvr appears Pressing the ScrnSvr context sensitive soft key causes the current Screensaver timer to turn off and activates the previously selected Screensaver Figure 56 on page 302 displays the menu with the option of selecting the display screensaver Figure 56 Display screensaver screen 3 Backlight Screensaver 4 Display Screensaver 5 Background Image 6 Menu auto back out Select the Display Screensaver menu item to display the screensaver settings screen The screensaver settings screen allows you to enable or disable your screensaver lock You can also configure various settings such as the delay before the screensaver starts the background image to use and the banner text to display when the
27. and Domain List state After you press back on the edit page or on the password prompt the idle display appears You must enter the admin password to reenter the editing domain Password check to switch domains When no one is logged on a domain soft key appears When you press the domain soft key the current domain page appears without a password query Password protection for editing domain When you press Edit for a domain the admin password prompt appears The editing domain page appears after you enter the correct admin password If you do not enter the correct password the message incorrect password appears with a prompt to retry Password request in server settings mode When you edit the domain from the server settings under the Network menu you are prompted to enter the admin password After you enter the password the Domain page appears When you press the Edit context sensitive soft key there is no prompt for the admin password because you have already entered the admin password to load the Server Settings menu Selecting a language Your IP Deskphone has the capacity to operate using other languages such as French The system administrator can provision the IP Deskphone with up to five languages If the IP Deskphone is provisioned with other languages you can choose an available language during the login process by pressing the Lang context sensitive soft key on the User Login page Accessing the Ava
28. be supported by various call servers The specific call server in which the IP Deskphone is connected to determines whether certain features are available to your IP Deskphone Call features must be assigned to your IP Deskphone and must be supported by call server software Note 1 Not all feature are available To determine which features are available or to activate features contact your system administrator or service provider Note 2 Not all service providers support the entry of a SIP address to initiate a call for example jim companya com Some service providers require that you enter a Directory Number DN to initiate a call for example 555 5555 Contact your system administrator to determine whether your call server supports SIP address dialing Security features Before you can use your IP Deskphone an ID and password must be assigned to your IP Deskphone This security measure ensures that after you log off calls cannot be made from your IP Deskphone and features such as Address Book Instant Message logs and Call Outbox are inaccessible Your ID and password also prevent unauthorized access to your user profile Secure connection Call security is identified by the presence of a security icon padlock amp that is displayed on the IP Deskphone screen After the IP Deskphone is registered with the SIP Proxy you can view the security icon when e the IP Deskphone is idle e you are on an active call Figure
29. budget When you forward your calls to another user or IP Deskphone you have the option to program the IP Deskphone to remind you that incoming calls can be forwarded This notification is an audible signal you hear when you go off hook and a change to the ring pattern when a call is incoming To activate or deactivate this notification Prefs 1 Press the Prefs context sensitive soft key select Feature Options and select Call Fwd Notification from the menu On 1 Choose one of the following Press the On context sensitive soft key to activate Call Forward Notification Off Ifthe Call Forward Notification is activated you press the Off context sensitive soft key to deactivate the feature Note f the IP Deskphone is ringing or is in Do Not Disturb mode you cannot forward the call Additional features To forward your calls or change the number where calls are forwarded CallFwd 1 Forwrd Clear Back To deactivate Call Forward Disable 1 Back Press the CallFwd context sensitive soft key Enter the phone number or SIP address where you want to forward your calls Choose one of the following Press the Forwrd context sensitive Soft key to accept the number and return to the Services Menu Press the Clear context sensitive soft key to clear the input line Press the Back context sensitive soft key to cancel the input and return to
30. by using a programmed speed dial key 348 Incoming calls with precedence 00 55 349 Call transfer with precedence ulsllsususs 350 Multiple Calls eme Ree Iter een t 351 PreemptiOn 24cm noa pet enEru erani ra nd 352 Call Origination Busy 0 20000 c eee eee eee 357 Re authorization 0 2 0 0 eee 360 Feature interactions with MLPP Lees 360 Quick reference lslsleuesess 363 Fixed keys cubos nee iia aa ne edie ERR EBD d 363 Commonly used functions llle 365 Context sensitive soft keys 0 000 cease 368 Display screen icOnS 00 cee eee 372 Third party terms eee 375 Third Party Terms for Avaya 11xx 12xx sw release 3 0 thru 4 0 Aug Nov 2010 cee eee 375 GNU Lio spe ppEeLEEE e ERR DRBEPIAICSLMPTCRRR 376 ANID eire m tra es ORE NORRIS US 383 Bison Dm 383 Kern random xsv ei lle eRe eee 4 386 Wcharfunctions 0 00 eee ee 387 LDPE i cue cp ach yas eben Eger min 388 PRO ec EP UU E Madea d PANE Matte lec et 389 Terms you should know ess 391 Contents Welcome Your Avaya 1120E IP Deskphone brings voice and data to your desktop The IP Deskphone connects directly to a Local Area Network LAN through an Ethernet connection The IP Deskphone with SIP software communicates using Session Initiated Protocol SIP after the software is upgraded to a
31. challenges the IP Deskphone To logon to the IP Deskphone abc 1 Press the abc 123 context sensitive soft key to toggle between alphabetic or numeric input 2 Use the dialpad to enter your user ID login at the prompt Note Use the left navigation key to backspace and remove a previous user ID Accessing the Avaya 1120E IP Deskphone Login Press the Login context sensitive soft key If Authentication is enabled by your system administration you are presented with the Authentication ID screen The authentication ID is autofilled with your user ID If Authentication is not enabled a new Screen appears and prompts you for your password a Press the abc 123 context sensitive Soft key to toggle between alphanumeric or numeric input b Use the dialpad to enter your authentication ID login at the prompt c Press the Login context sensitive soft key A new screen appears and prompts you for your user password Accessing the Avaya 1120E IP Deskphone aaa 4 Enter your password by using the aaa dialpad aaa age Note 1 When you enter your password the last character entered appears However all previous characters are hidden Note 2 When you enter your password and you use the navigation key to backspace you erase all the characters and must completely reenter your password again Next 5 Press the Next context sensitive soft key Cancel Note You can cancel the login process by
32. context sensitive soft keys on the In call menu list The context sensitive soft keys displayed vary depending on the type of call that is currently selected For example a held call has the Activate context sensitive soft key instead of the Audio context sensitive soft key When you highlight a call that is not active you can retrieve the call from on hold and make it active by pressing the Activate context sensitive soft key You can also join the call with the active call to create a 3 way calling session See Using 3 way calling on page 202 Multiple calls In call mode When the IP Deskphone has multiple calls connected at the same time you can access the menu items shown in Figure 31 on page 195 Figure 31 Multiple calls In call display screen with context sensitive soft key menu list Useri m C User1 0147 1 54pm Bob Avaya com Newall Audio While on an active call The Join context sensitive soft key appears when there are multiple calls on the IP Deskphone that can be joined for a conference call or 3 way calling context sensitive soft keys for the multiple calls In call display screen Join Press the Join context sensitive soft key to 71717 join the eligible calls Press NewCall context sensitive soft key to NewCall obtain a dial tone to place another call The NewCall context sensitive soft key is used to make a conference call This key behaves like the Conf context sensitive soft key Au
33. database is a United States Government Work under the terms of the United States Copyright Act It was written as part of the author s official duties as a United States Government employee and thus cannot be copyrighted This software database is freely available to the public for use The National Library of Medicine and the U S Government have not placed any restriction on its use or reproduction Although all reasonable efforts have been taken to ensure the accuracy and reliability of the software and data the NLM and the U S Government do not and cannot warrant the performance or results that may be obtained by using this software or data The NLM and the U S Government disclaim all warranties express or implied including warranties of performance merchantability or fitness for any particular purpose Please cite the author in any work or product based on this material Authors Anton Butanayev Denis Vakatov Vladimir Ivanov END OF TERMS AND CONDITIONS GNU The following component is licensed under the GNU General Public V2 license libstdc Copyright C 1989 1997 1998 1999 Free Software Foundation Inc GNU General Public V2 License GNU GENERAL PUBLIC LICENSE Version 2 June 1991 Copyright C 1989 1991 Free Software Foundation Inc 59 Temple Place Suite 330 Boston MA 02111 1307 USA Everyone is permitted to copy and distribute verbatim copies of this license document but chang
34. domain appears on the IP Deskphone LCD screen You can edit the domain that is listed or press the Domain context sensitive soft key to access a list of available domains to which you can choose to connect Accessing the Avaya 1120E IP Deskphone Note 1 You must enter the admin password to edit domains Note 2 Check with your system administrator before editing or changing domains To change the domain Domain Select Back Press the Domain context sensitive soft key to change the current domain Press the Domain context sensitive soft key to change the current domain Note You must enter an admin password before you can edit the domain in which the IP Deskphone connects Press the Up Down navigation key to highlight the new domain you want to use Choose one of the following Press the Select context sensitive soft key to change the domain to the highlighted domain from the list The IP Deskphone returns to the Current Domain page and the new domain appears Press the Back context sensitive soft key to keep existing configurations and return to the previous menu Accessing the Avaya 1120E IP Deskphone Password protection for domains This feature supports admin password protection for editing of the domain and is not required for switching domains If you log on using the administrator password you can use the editing domain option for both the Current Domain state
35. in then the IP Deskphone assumes that all accounts have lost their connection to the server When you reconnect the cable the IP Deskphone proceeds to re register all accounts starting with the primary account Upgrade impacts to user profiles In previous releases of the IP Deskphone software user profiles were associated to user names rather than accounts one user profile could be associated with multiple user names After the IP Deskphone is upgraded to SIP Release 3 x software the IP Deskphone may contain user profiles with old user name associations When a primary account with no associated profile is registered the IP Deskphone looks for an old user profile associated with that user name If an old user profile associated with that user name is found the user profile becomes permanently associated with that account and is no longer associated to a list of user names Example e An Avaya 1120E IP Deskphone with SIP Software Release 2 x has the following user accounts logged in and logged out user1 domain1 com user2 domain1 com user1 domain2 com A user profile is created for the first account and is reused for the second account The third account reuses the same profile as it has the same user name as the first account e The IP Deskphone is upgraded to SIP Software Release 3 x A user logs to the primary account user3 pdomain1 com No profile is found for that account a new profile is cr
36. key to save the format and return to the Time Format menu Press the Back context sensitive soft key to keep the existing configurations and return to the Time Format menu You can select a time zone for your IP Deskphone To select a time zone Prefs x 1 Press the Prefs context sensitive soft key select Misc Options and then select Time Change 2 Press the Change context sensitive soft LA key 3 Press the Up Down navigation key to highlight Timezone in the menu 1 4 Press the Change context sensitive soft key to change the Date Format Configuring the Avaya 1120E IP Deskphone Select Back L Jor Press the Up Down navigation key to scroll through and highlight the time zones Note Time zones are listed based on GMT format for example GMT 11 00 Samoa GMT 10 00 Hawaii Choose one of the following Press the Select context sensitive soft key to save the time zone selection and return to the Time Format menu Press the Back context sensitive soft key to keep the existing configurations and return to the Time Format menu You can select the time zone format for your IP Deskphone To select a time format Prefs Change Press the Prefs context sensitive soft key select Misc Options and then select Time Press the Change context sensitive soft key Configuring the Avaya 1120E IP Deskphone 3 Press the Up Down navigation key
37. mode press the Directory fixed key to access your Address Book Press the Filter context sensitive soft key to filter the list of entries displayed in your Address Book The Select Filter screen appears and displays all the existing groups in your address book as well as the Friends filter Press the Up Down navigation key to highlight the required filter Advanced features 4 Choose one of the following Select g C Press the Select context sensitive Soft key to choose the group you want to view for example if you choose personal only address book entries that are part of the group personal are displayed You are presented with the list of contacts currently part of the group you selected Back Press the Back context sensitive Soft key to return to the dismiss the screen and return to the main address book screen 5 Press the Up Down navigation key to highlight the required entry 6 Choose one of the following options View Press the View context sensitive Soft key to display the address book All entry details for the selected entry Press the All context sensitive soft i key to return to the main address Edit book screen no filtering Press the Edit context sensitive soft Back key to modify or delete an entry Press the Back context sensitive Soft key to dismiss the screen and return to the filter selection screen Advanced features After
38. no indication that your password had been changed and would have constantly seen error messages when trying to place a call The Re authorization feature lets you enter your new password without having to log out of your IP Deskphone Speakerphone exclusive to 911 Emergency If this feature is enabled speakerphone is allowed only for making 911 Emergency calls or receiving calls from the 911 Emergency operator The speakerphone restriction is applicable to both the Handsfree key and line keys As well when this feature is enabled the Answer soft key is not displayed for an incoming call and you cannot answer a call by pressing the Handsfree key or line key except for calls from the Emergency 911 operator To answer any other call you must go off hook During an active call you cannot go handsfree by pressing the Handsfree key Multi Level Precedence and Preemption Making a call with MLPP If your IP Deskphone is configured for MLPP the display screen is enhanced for making and receiving precedence calls There are several ways to make outgoing calls from your IP Deskphone with MLPP as follows Make a call by going off hook Make a call by using an entry in the inbox or outbox call logs Make a call from the personal and global Address Book or from your Friends list Make a call from a received Instant Message Make a call from a programmed key The precedence level is not saved in any of the calling method
39. number or SIP aa address to which you are transferring the call Select Select a contact from the Address 1 Book Call Inbox or Call Outbox by pressing the corresponding fixed key Highlight a contact from the list and then press the Select context sensitive soft key Transfr LLL 5 Choose one of the following Press the Transfr context sensitive Clear Soft key to connect the calling party To erase the address you enter press the Clear context sensitive Back soft key To return to the previous screen press the Back context sensitive soft key While on an active call The IP Deskphone prompts you with the following question Consult with party 6 Select one of the following context sensitive soft keys Yes p Press the Yes context sensitive soft key to consult with the contact to which you are transferring the call N before completing the transfer Press the No context sensitive soft key to transfer the call without consulting the contact to whom you want to transfer the call Back m Press the Back context sensitive Soft key to return to the previous screen To transfer a call to Voice Mail Transfer 1 Press the Trnsfer context sensitive soft key while on a call to access the Transfer menu abc 2 Press the abc 123 context sensitive soft key to toggle between numeric and J alphabetic input 3 Enter the Voice Mail ID extension or ext
40. of the handset Prefs 1 Press the Prefs context sensitive soft 1 key select Audio select Voice and then select Handset 2 To adjust the handset volume use one of the following methods Press the Left Right navigation key to increase or decrease the volume of the handset Press the Volume fixed key to increase the handset volume or press the Volume fixed key to decrease the handset volume Note To adjust the volume during a call use only the Volume and Volume fixed keys 3 Choose one of the following Back Press the Set context sensitive soft key to configure the selected volume and return to the Voice menu Set or Press the Back context sensitive soft key to keep existing configurations and return to the Voice menu Configuring the Avaya 1120E IP Deskphone You can adjust the headset volume on the IP Deskphone To adjust the headset volume A A Set Prefs Back 1 Press the Prefs context sensitive soft key select Audio select Voice and then select Headset 2 Toadjust the handset volume use one of the following methods Press the Left Right navigation key to increase or decrease the volume of the handset Press the Volume fixed key to increase the handset volume or press the Volume fixed key to decrease the handset volume Note To adjust the volume during a call use only the Volume and Volume fixed keys 3 Choos
41. on page 85 displays the location information Accessing the Avaya 1120E IP Deskphone Figure 18 Phone location display 12th Floor Northem Telecom 123 Fake Street Ottawa Canada Ss E nnen T soreer E venoe You can obtain location information only if it has been configured on your system Configuring the Avaya 1120E IP Deskphone Configuring the Avaya 1120E IP Deskphone You can adjust a few settings of the Avaya 1120E IP Deskphone to conform to the environment where you want to use the phone These settings are saved to your User Profile This chapter describes some of the settings that you can customize on your IP Deskphone e Adjusting the display screen contrast on page 86 e Creating the idle screen text display on page 87 e Configuring the Backlight Screensaver on page 88 e Configuring Menu Auto back out on page 89 Selecting a ring pattern on page 91 e Adjusting the volume on page 92 e Selecting a language on page 97 e Selecting the date and time format on page 98 USB headset on page 101 Adjusting the display screen contrast Note Adjusting the display screen contrast of the IP Deskphone also adjusts the Expansion Module contrast if you have an Expansion Module connected to your Avaya 1120E IP Deskphone To adjust the display screen conirast Prefs 1 Press the Prefs context sensitive soft Ld key select Display Display Settings and then select C
42. or 123 Function Press the Redial context sensitive Soft key to redial the last dialed num ber If there is no stored redial number the NewCall context sensitive soft key appears and has the same effect as pressing the primary user line key dial prompt Press the abc context sensitive soft key to toggle between alpha and numeric input modes To type letters the abc context sensitive soft key must be displayed To type numbers press the abc context sensitive soft key to display the 123 context sensitive soft key on the menu list Press the Msgs context sensitive soft key to access the following features 1 Voice Mail use to call your Voice Mail number Instant Messaging use to access the Instant Messaging Inbox Outbox Missed Call Notification use to access your Missed Call details Table 1 Menu items accessed through context sensitive soft keys Part 2 of 6 Function Press the More context sensitive Soft key to select a new menu list of context sensitive soft keys three menu lists are available When you press the More context sensitive soft key a different selection of context sensitive soft keys appears If you press the More context sensitive soft key once from the first menu list you access the following context sensitive soft keys CallFwd DND Retrve More If you press the More context sensitive soft key from the first menu list t
43. pressing one of the following keys Cancel ER Goody Goodbye Q Quit Quit Accessing the Avaya 1120E IP Deskphone Configuring the duration of the login After you enter your logon ID and password the Duration screen appears You can enter the maximum length of time of the session If you choose to use the default duration Permanent you remain logged on to the phone until you log off To configure the login duration 1 Choose one of the following Next Press the Next context sensitive soft key to configure the logon duration to Permanent A login confirmation Screen appears Timed Press the Timed context sensitive p soft key to open a screen to configure a maximum time to remain logged in Note f you press the Timed context sensitive soft key you must then configure the duration of the login Period 2 Press the Period context sensitive soft C key to toggle the logon duration entries l between hours or days 3 Do one of the following con Use the dialpad to enter the number aaa of hours or days you want to remain aoe logged on and press the Next context sensitive soft key Next Accessing the Avaya 1120E IP Deskphone Back Press the Back context sensitive soft key to return to the permanent logon screen Cancel Press the Cancel context sensitive soft key to return to the first logon Screen Logging on multiple user accounts The Avaya 1120E
44. same disclaimer and license as libpng 0 88 with the following individuals added to the list of Contributing Authors John Bowler Kevin Bracey Sam Bushell Magnus Holmgren Third party terms Greg Roelofs Tom Tanner libpng versions 0 5 May 1995 through 0 88 January 1996 are Copyright c 1995 1996 Guy Eric Schalnat Group 42 Inc For the purposes of this copyright and license Contributing Authors is defined as the following set of individuals Andreas Dilger Dave Martindale Guy Eric Schalnat Paul Schmidt Tim Wegner The PNG Reference Library is supplied AS IS The Contributing Authors and Group 42 Inc disclaim all warranties expressed or implied including without limitation the warranties of merchantability and of fitness for any purpose The Contributing Authors and Group 42 Inc assume no liability for direct indirect incidental special exemplary or consequential damages which may result from the use of the PNG Reference Library even if advised of the possibility of such damage Permission is hereby granted to use copy modify and distribute this source code or portions hereof for any purpose without fee subject to the following restrictions 1 The origin of this source code must not be misrepresented 2 Altered versions must be plainly marked as such and must not be misrepresented as being the original source 3 This Copyright notice may not be removed or altered from any source or
45. sending a Decline Call reason by pressing the Ignore context sensitive soft key or by pressing the Goodbye fixed key The caller continues to hear the ringing tone but is unaware that you are ignoring the call Receiving a call You can configure the Call Ignore feature to either Local or Network When Call Ignore is configured to Local only that IP Deskphone is affected and it stops ringing when you press the Ignore context sensitive soft key When Call Ignore is configured to Network and you press the Ignore context sensitive soft key the IP Deskphone stops ringing and a message is sent to the network indicating that you are busy at all SIP IP Deskphones you are logged on to and that server should stop trying to contact you To configure the Ignore feature to Local or Network press the Prefs context sensitive soft key select Feature Options and then select Call Ignore Action from the menu Press the Change context sensitive key to change the Call Ignore setting to either Call Ignore Local or Call Ignore Network Note When you are on active call and you receive an incoming call do not press the Goodbye fixed key to ignore an incoming call If you press the Goodbye fixed key the current call disconnects Press the Ignore context sensitive soft key to ignore the incoming call To ignore an incoming call Prefs 1 Press the Prefs context sensitive soft 77 key select Feature Options and then select Call Ignore Action f
46. setup for 16KHz USB Headset audio the IP Deskphone performs the transcoding between 8KHz audio to 16KHz audio Likewise if the audio negotiated between the two parties is set to 16KHz audio and the headset supports only 8KHz audio the IP Deskphone performs the transcoding between 16KHz audio to 8KHz audio Generic USB headset When a generic USB headset or supported headset with HID command disabled is attached to the IP Deskphone and selected it behaves like a wired headset All call controls on hook off hook mute volume up and volume down are performed using the keys on the IP Deskphone The IP Deskphone does not use the User interface elements on the headset including LEDs if present When the USB headset is selected the voice path to or from the USB headset is used in an active call Avaya USB headset adapter with HID When you enable the HID support for Avaya USB Mobile or Enhanced adapter then the IP Deskphone makes use of the UI elements on the Configuring the Avaya 1120E IP Deskphone adapter Both type of USB headsets are stimulus devices as the IP Deskphone can have complete control of the LEDs Table 12 on page 109 lists the features of the Avaya USB headset Adapter Table 12 Avaya USB headset adapter with HID support Feature Description Key Event Key press on the adapter generates events only with a state maintained and actions taken by the IP Deskphone There is a one to one mapping on most of the
47. the following Feature keys Call Decline Reasons Call Ignore Action Call Subjects Call Fwd Notification Answer Mode Settings appear when the Auto Answer Mode is enabled on the IP Deskphone 4 Language use to change the interface language 5 Misc Options use to access the following options Alpha Dialing Search Method Incoming Privacy Outgoing Privacy Ends Dialing Hold Mode Private Time While on an active call Prefs 6 Network use to access the following Server Settings Device Settings Diagnostics Disable screensaver Licensing Lock 7 USB Locks use to lock or unlock the following USB devices USB Mouse USB Keyboard USB Headset USB flash drive 8 User Settings use to modify the following Call Settings M Settings Voice Mail Settings Change Location more Press the more context sensitive soft key to return to the first menu list of context sensitive soft keys The next available menu list contains the following context sensitive soft keys Join NewCall Audio more While on an active call To access a call on hold when multiple calls are on hold 1 Press the Up Down navigation key to highlight a call on hold 2 To retrieve the highlighted call on hold do one of the following Chad ah Press the Line feature key beside th
48. the call If you do not respond the prompt times out in 45 seconds and the IP Deskphone switches to permanent login Selecting a location When you first login to the IP Deskphone the system prompts you for a location The location you select is saved in your User Profile Depending on your service provider the Enhanced Emergency Service uses the location you select or the Directory Number DN on the call server when handling emergency calls The configuration of the call server determines how emergency service calls are handled by your IP Deskphone Note 1 During an emergency call you cannot log out from the IP Deskphone or release or disconnect the call The IP Deskphone remains connected to the emergency service until the emergency service operator disconnects it Note 2 lf the login time expires during an emergency call a prompt does not appears and the IP Deskphone automatically switches to permanent login Note 3 When you configure your user profile for the first time you must confirm that the selected location is correct You can view your location by accessing the IP Deskphone information screen For more Accessing the Avaya 1120E IP Deskphone information see Viewing the IP Deskphone information on page 284 Accessing the Avaya 1120E IP Deskphone User Profile Your User Profile contains your specific settings and data You are prompted to create a User Profile the first time you log on t
49. the screen displays the details of the selected address book entry you can do the following Press the SendlM context sensitive SendIM soft key to display the address book p entry details for the selected entry Press the Edit context sensitive soft Edit key to modify the displayed address book entry Back Press the Back context sensitive soft key to dismiss the screen and J return to the main address book screen To add a new contact to your Address Book 1 When the IP Deskphone is in the idle Lr Directory mode press the Directory fixed key to access your Address Book Add 2 Press the Add context sensitive soft key mu 3 Choose one of the following m aaa Use the dialpad to enter a name for amd the new contact and press the Next context sensitive soft key to Next continue Press the Back context sensitive Back soft key to return to the previous gt menu Advanced features Next Back Choose one of the following Use the dialpad to enter a telephone number or SIP address URI for the new contact Press the Next context sensitive soft key to continue Press the Back context sensitive soft key to return to the previous menu Do one of the following to complete the entry Press the Yes context sensitive soft key to add the new entry to an address book group Press the No context sensitive soft key to add the entry to th
50. the whole must be on the terms of this License whose permissions for other licensees extend to the entire whole and thus to each and every part regardless of who wrote it 378 Third party terms Thus it is not the intent of this section to claim rights or contest your rights to work written entirely by you rather the intent is to exercise the right to control the distribution of derivative or collective works based on the Program In addition mere aggregation of another work not based on the Program with the Program or with a work based on the Program on a volume of a storage or distribution medium does not bring the other work under the scope of this License 3 You may copy and distribute the Program or a work based on it under Section 2 in object code or executable form under the terms of Sections 1 and 2 above provided that you also do one of the following a Accompany it with the complete corresponding machine readable source code which must be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange or b Accompany it with a written offer valid for at least three years to give any third party for a charge no more than your cost of physically performing source distribution a complete machine readable copy of the corresponding source code to be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange or c Accompa
51. user You can access the call from any IP Deskphone and to keep your phone line clear Not available for all service providers Making a new call You can initiate a new call during a current call If you do not place the current call on hold first the IP Deskphone automatically places the current call on hold when you initiate a new call You can initiate a new call by using any of the following methods Initiating a call using the active call context sensitive soft key menu on page 193 Initiating a call from the Address Book on page 146 nitiating a call from the Call Inbox on page 171 nitiating a call from the Call Outbox on page 176 While on an active call Initiating a call using the active call context sensitive soft key menu You can initiate a call using the active call context sensitive soft key menu To initiate a call using the active call context sensitive soft key menu Conf 1 Choose one of the following Press the Conf context sensitive soft key while on a call More While on a call press the More context sensitive soft key and then the NewCall context sensitive soft NewCall key The IP Deskphone produces a dial tone 2 Choose one of the following suu Use the dial pad to dial the number or SIP address aaa l mu Note This places the current call on hold if it is not already on hold and you can continue to initiate the call as normally Back
52. you who the call is from and any subject message that is included Note Not all service providers display forwarded calls as described Contact your system administrator or service provider for more information about Call Forward Additional features Figure 42 on page 248 shows the incoming call display for an incoming call Figure 42 Incoming call display for a forwarded call Eni Chad 05 16 9 23 gt From Alex Smith alex smith companya To Robert Jones robert jones company Subject Daily Status Report Answer Redrct Decline Ignore When the address or subject line is long you can scroll by using the left and right navigation keys Table 17 on page 248 describes the Privacy setting and the display for a forwarded call on the IP Deskphone Table 17 Privacy setting and IP Deskphone display for Call Forward Part 1 of 2 Privacy setting IP Deskphone display None From Robert robert companyb com To Alice alice companya com Subject Calling to discuss budget All From Anonymous To Alice alice companya com Subject Calling to discuss budget Address From Robert To Alice alice companya com Subject Calling to discuss budget Additional features Table 17 Privacy setting and IP Deskphone display for Call Forw ard Part 2 of 2 Privacy setting IP Deskphone display Name From robert companyb com To Alice alice companya com Subject Calling to discuss
53. you view your instant message log The icon appears beside each IM to indicate the status Inbox lIcons to indicate the status of each incoming calls in your Inbox e Presence lcons to indicate the presence state of those address book entries you designate as Friend Call state icon On hook On the phone e On hold Pang Call Forward pA Quick reference Do Not Disturb OR Outgoing call Incoming call ringing 83 Missed call Incoming Call Answered Instant messaging Icon New unread E Read 5 Replied to de 5 Incoming Call Missed New 83 Incoming Call Missed Reviewed Terminated AD Presence Icon Connected Inactive only available if audo presence is activated Quick reference Unavailable Busy or Offline Active Available only available if audo presence is activated On the Phone only available if audo presence is activated Unknown O amp e qm Third party terms Third party terms Third Party Terms for Avaya 11xx 12xx sw release 3 0 thru 4 0 Aug Nov 2010 Certain portions of the product Open Source Components are licensed under open source license agreements that require Avaya to make the source code for such Open Source Components available in source code format to its licensees or that require Avaya to disclose the license terms for such Open Sour
54. you want to edit and then press the Edit context sensitive soft key Press the Feature key that you want to edit and then press the Edit context sensitive soft key Use the dialpad to select the aaa Feature key that you want to view aaa and then press the Edit context aaa sensitive soft key amu The Program Key screen opens as shown in Figure 41 on page 229 Back 2 Press the Back context sensitive soft key to return to the previous screen Figure 41 on page 229 shows the edit feature key screen Additional features Figure 41 Edit feature key screen Modify 1 Press the Modify context sensitive soft a The Select Service screen opens 2 Press the Up Down navigation key to highlight one of the following feature key services Speed Dial Call Forward Do Not Disturb Send IM Presence Additional features Select pe 3 Choose one of the following Press the Select context sensitive Back soft key to choose a service Lo The next screen in the process opens Press the Back context sensitive soft key to return to the previous menu abc oO 4 Press the abc 123 context sensitive soft key to toggle between numeric and alphabetic input 5 Use the dialpad to enter the label for the feature key Additional features 6 Choose one of the following Next Press the Next context sensitive soft key to continue Con
55. your rights under this License However parties who have received copies or rights from you under this License will not have their licenses terminated so long as such parties remain in full compliance 5 You are not required to accept this License since you Third party terms have not signed it However nothing else grants you permission to modify or distribute the Program or its derivative works These actions are prohibited by law if you do not accept this License Therefore by modifying or distributing the Program or any work based on the Program you indicate your acceptance of this License to do so and all its terms and conditions for copying distributing or modifying the Program or works based on it 6 Each time you redistribute the Program or any work based on the Program the recipient automatically receives a license from the original licensor to copy distribute or modify the Program subject to these terms and conditions You may not impose any further restrictions on the recipients exercise of the rights granted herein You are not responsible for enforcing compliance by third parties to this License 7 If as a consequence of a court judgment or allegation of patent infringement or for any other reason not limited to patent issues conditions are imposed on you whether by court order agreement or otherwise that contradict the conditions of this License they do not excuse you from the conditions of this Licens
56. 200 MHz Designed specifically to support 1000BaseT GigE this cable is also compatible with 10BaseT 100BaseT4 and 100BaseTX installations Normally this cable normally has four pairs of copper wire Copy Key This is a fixed key used to copy entries to your Address Book Speed Dial Key Send IM Key and Call Forward key Date Time display The Avaya 1120E IP Deskphone shows the current date and time when the telephone is in an idle state Directory Number DN This is a telephone number you enter to initiate a call for example 555 555 5555 Domain This is the Internet Protocol address to which the IP Deskphone connects when you logon Do Not Disturb This is a feature you activate to block all incoming calls Enter key The center key of the Navigation Cluster key is used to select menu items and to confirm changes The Enter key duplicates the function of the context sensitive soft keys Select and Set Terms you should know Expansion Module The Expansion Module is a hardware accessory that connects to the IP Deskphone and provides additional line appearances and feature keys A maximum of three modules are supported The Avaya 1120E IP Deskphone can have up to 54 additional line feature keys with three Expansion Modules Feature Status Indicator This refer to an LCD or an LED signal that indicates a data message contact or feature status by a flash wink steady on or off Fixed keys These a
57. 23 context sensitive soft C key to toggle between alphabetic and numeric characters 4 Use the Dialpad to enter a new Call Decline Reason Receiving a call Send 5 Choose one of the following j Press the Send context sensitive soft key to send the new custom decline reason to the caller Note The IP Deskphone adds the new reason to the list of Decline Call Reasons for future use Back ema Press the Back context sensitive soft key to return to the initial Decline Call screen Managing Call Decline Reasons You can create Call Decline Reasons that you can access when you want to decline an incoming call Also you can edit and delete Call Decline Reasons from the list of Call Decline Reasons you create To create a Call Decline Reason Prefs 1 Press the Prefs context sensitive soft L7 key select Feature Options and then i choose Call Decline Reasons from the menu Add 2 Press the Add context sensitive soft key C to add a new Call Decline Reason to the list of available Call Decline Reasons aaa 3 Use the dialpad to enter the new Call aaa Decline Reason for the contact aaa Receiving a call Save 7 4 Choose one of the following Press the Save context sensitive Back soft key to save the new Call Decline 77 Reason Press the Back context sensitive soft key to return to the previous menu without saving the new Call Decline Reason Note The IP Deskphone saves the
58. 4 of 6 Press the Presnce context sensitive soft key to configure the presence status for your IP Deskphone Presnce Prefs Press the Prefs context sensitive soft key to display the Preferences menu The menu items include the following 1 Display use to adjust the display settings of the LCD screen Audio use to adjust tones and volume settings access the Codecs menu to configure a USB headset Feature Options use to configure the following Feature keys Call Decline Reasons Call Ignore Action Call Subjects Call Fwd Notification Answer Mode Settings appear when the Auto Answer Mode is enabled on the IP Deskphone Table 1 Menu items accessed through context sensitive soft keys Part 5 of 6 Prefs LA Language use to change the interface language Misc Options use to access the following options Alpha Dialing Search Method Incoming Privacy Outgoing Privacy Ends Dialing Hold Mode Private Time Network use to access the following Server Settings Device Settings Diagnostics Disable screensaver Licensing Lock USB Locks use to lock or unlock the following USB devices USB Mouse USB Keyboard USB Headset USB flash drive Table 1 Menu items accessed through context sensitive soft keys Part 6 of 6 Prefs LA
59. AVAYA Avaya 1120E IP Deskphone with SIP Software User Guide Avaya Communication Server 1000 Document Status Standard Document Version 06 04 Part Code NN43112 101 Date October 2010 AVAYA 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information d
60. Additional features eese 216 Using the Friends feature llllllllslssusn 216 Accessing your Friends list 217 Editing information of a friend 220 Feature Keys sse uk aa KESE KR RC e dul 224 Feature key programming 00 e eee eee 225 Remove a programmed feature key 238 Feature key autoprogramming lessen 240 Creating a feature key using the Copy key 245 Using Call Forward 0 000 c eee eee eee 247 Configuring Do Not Disturb 00 000 ee eee 251 Configuring a Presence state 0 eee eeae 252 Adding a new Presence state message 254 Configuring Privacy settings llli 255 Incoming call privacy llle 255 Outgoing call privacy llslllelslesessne 256 Multiple Appearance Directory Number 257 Audio Codecs 000 cece 259 Audio Codec Selection 00000e eee 259 Audio Codec Ordering 000 eee eae 260 PC Client softphone interworking with the IP Deskphone 0 0 0 0 cee ee eee 260 Answer Mode Settings 0 000e ee eaee 261 Automatic remote software updates 262 Multiuser 2 22 I RII 90x m kommen 264 Initial login uie tte E S A RR RUE EUR te 265 Additional logins lessen 265 Automatic login llle 266 Logging Out cuisse er he ce Sk rae Sage dle a 267 Prima
61. Address Book You can access the following details about the outgoing calls Name Address Time of the call Number of Calls Call Subject when used for a call Figure 28 on page 174 shows details of the Call Outbox screen while the IP Deskphone is idle Figure 28 Call Outbox while IP Deskphone is idle Outbox 1 2 Bob Smith bob smith compan 2 1 Mary Jones mary anothercom 3 4 Steve bt cm companyc com Call Outbox Accessing the Call Outbox You can access the Call Outbox and initiate a call when the IP Deskphone is e Idle For more information see Initiating a call from the Call Outbox on page 176 Active For more information see Accessing the calls in your Call Outbox during a call on page 179 Managing calls in the Call Outbox while not on a call You can manage calls in the Call Outbox while you are not in an active call To manage calls in the Call Outbox while not on a call Press the Outbox fixed key Press the Up Down navigation key to highlight a call from the list of calls in your Call Outbox Choose one of the following To view details of the selected call press the Right navigation key See Viewing the details of a call in the Call Inbox on page 167 To leave the detail view and return to the main inbox screen press the Left navigation key Call Outbox Delete L Exit LA 4 Press the Delete context sensitive soft key
62. August 15 2004 through 1 2 34 December 18 2008 are Copyright c 2004 2006 2008 Glenn Randers Pehrson and are distributed according to the same disclaimer and license as libpng 1 2 5 with the following individual added to the list of Contributing Authors Cosmin Truta libpng versions 1 0 7 July 1 2000 through 1 2 5 October 3 2002 are Copyright c 2000 2002 Glenn Randers Pehrson and are distributed according to the same disclaimer and license as libpng 1 0 6 with the following individuals added to the list of Contributing Authors Simon Pierre Cadieux Eric S Raymond Gilles Vollant and with the following additions to the disclaimer There is no warranty against interference with your enjoyment of the library or against infringement There is no warranty that our efforts or the library will fulfill any of your particular purposes or needs This library is provided with all faults and the entire risk of satisfactory quality performance accuracy and effort is with the user libpng versions 0 97 January 1998 through 1 0 6 March 20 2000 are Copyright c 1998 1999 Glenn Randers Pehrson and are distributed according to the same disclaimer and license as libpng 0 96 with the following individuals added to the list of Contributing Authors Tom Lane Glenn Randers Pehrson Willem van Schaik libpng versions 0 89 June 1996 through 0 96 May 1997 are Copyright c 1996 1997 Andreas Dilger Distributed according to the
63. Book in selection mode always accesses the address book of the current account For example after obtaining a dial prompt by pressing Line Key 2 pressing the Directory key accesses the address book of the account associated to Line Key 2 The network based directory of the appropriate account is accessed only if it is available otherwise the local address book is used The network based address book of secondary users can only be accessed in selection mode You cannot modify an address book of a secondary account on the IP Deskphone However modifications made remotely to the address book such as using a different client or the Personal Agent are reflected on the IP Deskphone The local address book is shared by all accounts that do not have a network based address book You can modify the local address book only if the primary account has no network based address book Changes to the network based address book of the primary account are not reflected in the local address book 278 The Friends view always accesses and modifies the address book of the primary account local or network based There is no selection mode for the Friends view You can only monitor and view the presence information of Friends of the primary account in Friends view User status This section describes the features associated with the User status Do Not Disturb Selecting the Do Not Disturb command from the Services menu prompts you to specify whi
64. CT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE END OF TERMS AND CONDITIONS Libjpeg The following component is licensed under libjpeg license Libjpeg Libpeg License This software is copyright C 1991 1998 Thomas G Lane All Rights Reserved except as specified below Permission is hereby granted to use copy modify and distribute this software or portions thereof for any purpose without fee subject to these conditions 1 If any part of the source code for this software is distributed then this README file must be included with this copyright and no warranty notice unaltered and any additions deletions or changes to the original files must be clearly indicated in accompanying documentation 2 If only executable code is distributed then the accompanying documentation must state that this software is based in part on the work of the Independent JPEG Group 3 Permission for use of this software is granted only if the user accepts full responsibility for any undesirable consequences the authors accept NO LIABILITY for damages of any kind These conditions apply to any software derived from or based on the IJG code not just to the unmodified library If you use our work you ought to acknowledge us Permission is NOT granted for the use of any IJG author s name or company name in advertising or publi
65. Contact your provider Additional features To autoprogram feature keys Prefs 1 Bulk Back ic Select Select Back Press the Prefs context sensitive soft key select Feature Options and select Feature Keys from the menu The Program Key screen opens as shown in Figure 38 on page 224 Choose one of the following Press the Bulk context sensitive soft key Press the Back context sensitive soft key to return to the previous step Press the Up Down navigation key to highlight one of the following services that you want to autoprogram 1 Speed Dial 2 Send IM 3 Call Forward Choose one of the following Press the Select context sensitive soft key to autoprogram the feature keys with the selected service Press the Back context sensitive soft key to return to the previous step Additional features To remove all programmed feature keys by using the Bulk context sensitive soft key Bulk pmi 5 Choose one of the following Press the Bulk context sensitive soft key Back Press the Back context sensitive soft key to return to the previous step 6 Press the Up Down navigation key to TEDI highlight 2 Feature key removal and press the Select context sensitive soft The Program Key screen opens listing Select all the feature keys All 7 Press the All context sensitive soft key J to remove all the programmed feature keys Yes 8 Cho
66. E ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Documentation s and Product s provided by Avaya All content in this documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed th
67. Erasing the user data 000002 eee eaee 290 Network menu 1 6 eae 295 USB flash drive 0 00 e eee 296 Presence of USB flash drive 04 297 Feature characteristics 0 00000 e eee 297 Enabling or disabling the USB Port 297 Customizable banner for login 000000 ee 299 Phone Information Details screen 0 300 Screensaver screen lock 00000 eee ee eee eeee 301 ETT 309 Mrd uM d mL LES 309 Background image 0 0 cece eee 309 Selecting an image screen 00 00 eee 310 Service Package Group Support liuius 311 Speed Dial List 0 0 00 cee eee 320 Speed Dial List screen 0 00 0 cece eee 321 Auto retrieve flag llle 322 USB flash memory device support 323 Notes on File Manager lle serene 330 Visual indicators 0 0c eee 334 Display screen icOnNS 0 0 e eee ee 334 Visual Alerter Message Waiting Indicators 336 Multi Level Precedence and Preemption 339 Overview 00 00 tees 339 Other MLPP service features 24 340 Making a call with MLPP sees 341 Making an MLPP call by going off hook 341 Making an MLPP call using Inbox Outbox Address Book and Prends Els cis eres odo a e ea am 345 Making an MLPP call from a received Instant Message 346 Making a call
68. Inbox without having to select each missed call Figure 27 on page 169 displays the Message options screen Changing the Missed Calls Notification behavior Msgs 1 Press the Msgs context sensitive soft CL 2 Press the Up Down navigation key to highlight Missed Calls Notification Call Inbox Select 3 Choose one of the following Press the Select context sensitive soft key Press the Back context sensitive soft key to abort the changing of the configurations and return to the Message Options screen If you press the Select context sensitive soft key one of the following messages appears based on the current setting of the option Press Manual to change Missed Call Notification Message clearing mode Press Auto to change Missed Call Notification Message clearing mode 4 Choose one of the following Auto Press the Auto context sensitive J soft key to change the clearing mode for the xx new calls missed call message for the IP Deskphone Note Auto means that the message is cleared from the idle screen as soon as you enter the Inbox M l Press the Manual context sensitive anua soft key to change the clearing mode for the xx new calls missed call message for the IP Deskphone Note Manual means that the message is cleared from the idle screen only after you look at the call detail for every newly missed call in the Inbox Call Inbox In
69. Key 1 Line Key ce 1 Key 2 Sara Key 3 Mike Key 4 DND Key 5 Additional features You can program the feature keys one at a time or you can automatically program empty feature keys from your Friends list or Address Book For information about how to autoprogram feature keys see Feature key autoprogramming on page 240 Figure 39 on page 225 shows the feature key numbering for 3 Expansion Modules for Avaya 1100 Series IP Deskphones Figure 39 Feature key numbering UMM MMO MONO Feature key programming You can program feature keys To access the Program Key screen Prefs 1 Press the Prefs context sensitive soft key select Feature Options and select Lo Feature Keys from the menu The Program Key screen opens as shown in Feature keys on page 224 Additional features The Program Key screen provides the following context sensitive soft keys e View to access the feature key detail screen Edit to edit the setting or modification of the selected programmable key Bulk 41o access the autoprogramming and auto removal feature Back to return to the previous screen To view feature key details 1 Toselect a feature key to view do one of the following Press the Up Down navigation key to highlight the feature key to view and press the View context sensitive soft key Press the Feature key that you want to view and press the View context sensiti
70. LED light at the top left of the IP Deskphone lights to indicate when you receive a new Instant Message or when unread Instant Messages are present in your Instant Message Inbox Visual indicators Table 19 on page 337 lists the visual indicator and the LED status Table 19 Visual Alerter Message Waiting Indicator LED Visual indicator LED status Red LED Voice mail left by caller Steady red light until message is reviewed Incoming call phone Fast blinking red light ringing New Instant Message Steady blue light until received message is reviewed New Instant Message ana we Oe Single flash and returns to unread Instant steady blue light Messages are in the Blue LED Inbox Steady blue light until the Instant Message Popup Instant Message is appears and a new reviewed or you press the Instant Message 2 Exit context sensitive soft received key Visual indicators Multi Level Precedence and Preemption Multi Level Precedence and Preemption Overview The Multi Level Precedence and Preemption MLPP service functionality allows you to place calls at varying levels of precedence that is you can specify the precedence level of each call you place Higher precedence calls preempt those lower in precedence when a user has no free call appearances WARNING Emergency 911 calls are preempted when there are no available call appearances and there is an incoming abov
71. New Programs If you develop a new program and you want it to be of the greatest possible use to the public the best way to achieve this is to make it free software which everyone can redistribute and change under these terms To do so attach the following notices to the program It is safest to attach them to the start of each source file to most effectively convey the exclusion of warranty and each file should have at least the copyright line and a pointer to where the full notice is found one line to give the program s name and an idea of what it does Copyright C yyyy name of author This program is free software you can redistribute it and or modify it under the terms of the GNU General Public License as published by the Free Software Foundation either version 2 of the License or at your option any later version This program is distributed in the hope that it will be useful but WITHOUT ANY WARRANTY without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE See the GNU General Public License for more details You should have received a copy of the GNU General Public License along with this program if not write to the Free Software Foundation Inc 59 Temple Place Suite 330 Boston MA 02111 1307 USA Also add information on how to contact you by electronic and paper mail If the program is interactive make it output a short notice like this when it starts in an interactive mode Gnomovision versi
72. Note Presence and Do Not Disturb are not programmable by using the Copy key Press the Select context sensitive soft key Choose one of the following Press the Up Down navigation key to highlight the feature key to which to copy the information to and press Set Press the Feature key that you want to use for the service selected Use the dialpad to enter the label for the feature key Additional features 6 Pressthe Next context sensitive soft key to continue Continue to input information based on the selected Next service To program a Speed Dial feature key on page 231 To program a Call Forward feature key on page 233 To program a Send IM feature key on page 235 To program a Presence feature key on page 236 or Back Press the Back context sensitive soft key to return to the previous menu Using Call Forward Use the Call Forward feature to direct incoming calls to an alternate destination You can continue to make calls from the IP Deskphone but all incoming calls are redirected to the new destination When you forward a call to another IP Deskphone the IP Deskphone receives the call displays the name and SIP address if present of the caller the name and SIP address if present of the original called party and any subject message included with the call This ensures that the user who receives the forwarded call knows that the call is forwarded from
73. P Deskphone Address Book select an address and press the Send IM context sensitive soft key Instant Messaging 2 Press the abc 123 context sensitive soft key to toggle between numeric and alphabetic input 3 Use the dialpad to enter the address of the contact C 4 Choose one of the following Press the Next context sensitive soft Back key to continue _ Press the Back context sensitive soft key to return to the previous menu aaa 5 Use the dialpad to enter the content of aaa the message aaa aaa n 6 Choose one of the following Press the Send context sensitive soft key to send the IM to the contact Press the Back context sensitive Soft key to return to the previous menu without sending the new IM Instant Message Inbox Outbox The IM Inbox contains a list of all incoming and outgoing Instant Messages You can filter the IM list to track a series of correspondence to Instant Messaging a contact The lit blue LED indicates the arrival of a new IM An icon indicates the status of the IMs in your Instant Message Inbox Outbox as follows Unread E3 Read EE Replied to py Sent No icon Accessing Instant Messages You can access and view the contents of the Instant Message Inbox Outbox To access and view the contents of the Instant Message Inbox Outbox Msgs 1 Choose one of the following Press the Msgs context sensitive soft key and
74. SIP enabled version In this guide user defined feature key labels appear beside the keys and context sensitive soft keys labels appear directly above the keys Figure 1 shows the user defined feature keys and context sensitive soft keys Figure 1 User defined feature keys and context sensitive soft keys feature keys Feature Key Line 1 Reserved Context sensitive soft keys Basic features Your Avaya 1120E IP Deskphone supports the following features four user defined feature keys with labels and indicators Note The IP Deskphone designates Key 1 as Feature Key 1 and reserves it as the line key for the IP Deskphone e four context sensitive soft keys graphical high resolution LCD display backlit with adjustable contrast high quality speaker phone volume control keys for adjusting the ringer speaker handset and headset volume six specialized feature keys Quit Directory Inbox Outbox Services Copy six call processing fixed keys Mute Handsfree Goodbye Instant Message Log Headset Hold gigabit Ethernet ports built in gigabit Ethernet switch for shared PC access headset jack with an On Off key USB port to support a keyboard or mouse Note Powered downstream 1 1 compliant USB hubs are supported including USB 2 0 hubs if they offer USB 1 1 backwards compliancy automatic Dynamic Host Configuration Protocol DHCP network configura
75. To redirect a call by using the Address Book Call Inbox or Call Outbox Redrct RE Directory TS Msg Inbox Ly Shift Duthox Select Back Redrct Press the Redrct context sensitive soft key to redirect an incoming call To select a SIP address to redirect the call do one of the following Press the Directory fixed key to choose a SIP address from the Address Book Press the Msg Inbox fixed key to choose a SIP address from the Call Inbox Press the Shift Outbox fixed key to choose a SIP address from the Call Outbox Press the Up Down navigation key to highlight a SIP address contact Choose one of the following Press the Select context sensitive soft key to select the highlighted SIP address Press the Back context sensitive Soft key to return to the previous Screen Press the Redrct context sensitive soft key to redirect the incoming call to the selected address Receiving a call Declining an incoming call You can decline an incoming call by pressing the Decline context sensitive soft key You can decline a call with or without giving a reason You can create custom decline reasons and you have the option of selecting one If you do not choose a custom decline reason the IP Deskphone sends the default message User has declined call Note The Call Decline feature is not available for all call servers Contact your system administrator or service provider
76. a call Initial login on page 265 Logging out on page 267 Server failover on page 268 e Upgrade impacts to user profiles on page 269 Line keys on page 270 Making a call on page 272 e Receiving a call on page 273 Being in a call on page 273 e Instant Messages on page 275 Menu features on page 275 e Modifying settings on page 275 Programmable keys on page 276 Address books on page 278 User status on page 279 Notifications on page 282 e Account Selection on page 283 Initial login For an initial login you must enter a user name and password and specify your login to either be permanent or to expire You can also specify which SIP domain you want to access The Domain key allows you to select a domain from the configured list but you cannot modify the domains You can change the language used at the login screen Figure 45 on page 265 shows the primary login screen Figure 45 Primary Login screen After you are logged in the IP Deskphone displays the Idle screen You can configure up to five profiles If the limit is exceeded then the least recently used profile is automatically deleted Additional logins The Login command in the System menu allows you to register additional accounts You cannot change the language in a secondary login Figure 46 on page 266 shows the secondary login screens Figure 46 Secondary Login
77. abet Set context sensitive soft key appears only if the feature allows the setting of user defined passwords This key invokes a password definition screen that allows you to configure a password e Back to dismiss the Enable with password mode menu If the option to use a user defined password is allowed the interface screen to configure the password is accessed through the Set context sensitive soft key on that screen If a user defined password is not allowed then the Set context sensitive soft key is not visible and you can Advanced features use only the primary user login password to enable the password protected screensaver After the screensaver is activated if the IP Deskphone is idle for the defined delay time interval the screensaver takes control of the IP Deskphone Figure 62 on page 307 displays the screen with locked screen Figure 62 Screensaver locked screen Ca cC Locked Unlock Co Co fo Coo The following option is available for the Enable with password mode Unlock if the screensaver is not password protected this key press or any other cancels the screensaver If the screensaver is in a password protected mode pressing the Unlock context sensitive Soft key invokes a password input screen The password must be correctly entered to cancel the screensaver If you enable the screensaver with no password mode Any user interaction key presses mouse mo
78. age 60 e Accessing the Avaya 1120E IP Deskphone on page 68 e Configuring the Avaya 1120E IP Deskphone on page 86 Using your Avaya 1120E IP Deskphone Before you begin CAUTION Damage to Equipment Do not plug your IP Deskphone into a regular telephone jack This can result in severe damage to the IP Deskphone Consult your system administrator to ensure that you plug your telephone into a 10 100 1000 BaseT Ethernet jack CAUTION Your IP Deskphone is designed for use in an indoor environment only CAUTION Do not plug your Avaya 1120E IP Deskphone into an Integrated Service Digital Network ISDN connection Severe damage to the Avaya 1120E IP Deskphone can result Connecting the components Figure 9 on page 102 shows the connections on the IP Deskphone Using your Avaya 1120E IP Deskphone Figure 9 IP Deskphone connections Accessory Expansion Module port PC Ethernet port LAN Ethernet port 9 Tilt Lever E E E Link lamp USB Connector Headset jack Handset jack WARNING Ensure that the protective rubber cap on the Expansion Module port is in place when the port is not in use Connection of anything other than the proper Ex
79. altered source distribution The Contributing Authors and Group 42 Inc specifically permit without fee and encourage the use of this source code as a component to supporting the PNG file format in commercial products If you use this source code in a product acknowledgment is not required but would be appreciated A png get copyright function is available for convenient use in about boxes and the like printf 9os png get copyright NULL Also the PNG logo in PNG format of course is supplied in the files pngbar png and pngbar jpg 88x31 and pngnow png 98x31 Third party terms Libpng is OSI Certified Open Source Software OSI Certified Open Source is a certification mark of the Open Source Initiative Glenn Randers Pehrson glennrp at users sourceforge net December 18 2008 END OF TERMS AND CONDITIONS Kern_random The following component is licensed under kern_random license Kern_random Copyright Theodore Ts o 1994 1995 All rights reserved Kern random License This code is derived from software contributed to Berkeley by Chris Torek Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this li
80. an use to set a presence state to be displayed to other users Quit key This is a fixed key you use to exit an active menu Terms you should know Ringback ring tone This is a sound indicating that a call you make is ringing at its destination Shift O utbox This is a fixed key you can use to connect to your Call Outbox Session Initiation Protocol SIP Session Initiation Protocol is an telephony signaling protocol for initiating interactive communication sessions between users SIP Address This is an IP address that is assigned to a user such as bob ABC123 com that is used to send IMs and to initiate calls context sensitive soft keys This is a set of four programmed keys directly beneath the display area You use these keys to access and select menu items Speed Dial A user defined feature key that you press to diala preprogrammed SIP address or phone number User interface This consists of screen displays that interact with the end user as a result of an action or event User Profile Your User Profile that contains your specific settings and data saved and available when you logon to the IP Deskphone Visual Alerter Message Waiting indicator This is an LCD or an LED signal that flashes to indicate that a message is waiting or when the ringer is on Terms you should know Index Symbols Ends Dialing 63 Numerics 3 way calling 202 A Action key 32 193 Active Cal
81. appears on the context line Each line key reflects the most active call state of its account The active call is affected by operations such as transfer or call parking One exception is the New Call action which uses the primary account by default this can be overridden by pressing another line key to initiate the call Joining calls into a specific conference always uses the conference server of the primary account Accounts which cannot access the server cannot join the server After you create a ad hoc conference you can join additional calls into the same conference You cannot create more than one ad hoc conference at atime Three way calls can join any two calls regardless of the account The service package of the account to which a call is associated determines which operations for example Call Park are available on that call After you have established a 3 way call the join functionality becomes unavailable until the 3 way call is terminated Figure 49 on page 274 shows two examples of the Avaya 1120E IP Deskphone with one call and multiple calls Figure 49 Avaya 1120E IP Deskphone with one and multiple calls Frendt Ln2 User2 a User1 01 17 1 54pm To Remote User Remote User remote dom ka remote domain com From User2 Action Servcs Audio Serves Switch Join Instant Messages Only the primary account can send or receive instant messages Incoming messages for secondary accounts are rej
82. ate Address Book entries and to designate feature key labels To make a call you can dial an alphanumeric SIP address for example jdoe2 domain com You can enter and edit text on your IP Deskphone using the following methods Aitention Some service providers support only the use of a Directory Number DN such as 555 5555 to initiate a call to another IP Deskphone Contact your system administrator or service provider to determine if alphanumeric dialing is supported Alphanumeric dialing consists of string of text that contain letters and numbers that make up for example a SIP address Using your Avaya 1120E IP Deskphone You can use the following methods to enter and edit text on your Avaya 1120E IP Deskphone e Entering text using the IP Deskphone dialpad on page 61 e Entering text using the USB keyboard on page 66 Entering text using the IP Deskphone dialpad For applications that offer text input when you use the dialpad to enter text the system activates the abc 123 context sensitive soft key You can toggle between numeric and alphabetic input as follows When the context sensitive soft key label is abc you can enter alphabetic text When the context sensitive soft key label is 123 you can enter numbers Figure 14 context sensitive soft key abc 123 For example if you want to enter the lower case letter a press the abc 123 context sensitive soft key to toggle to alphabetic input Then pres
83. ation may be obtained from http support avaya com css appmanager public support Australia AS ACIF S004 Voice Frequency Performance Requirements for Customer Equipment DenAn regulatory notice for Japan Z Warning Please be careful of the following while installing the equipment Please only use the Connecting cables power cord AC adaptors shipped with the equipment or specified by Nortel to be used with the equipment If you use any other equipment it may cause failures malfunctioning or fire Power cords shipped with this equipment must not be used with any other equipment In case the above guidelines are not followed it may lead to death or severe injury ze ANMRERSICOBRAKKH A FOILTI EE 1 8 7 7 v RAF ACTF FSREOHAIS STNRIIABeEntTHVETF MAT RERISHERECERCES BTR HERLAORARECRAISSERM PUFF ER KKOMBLEGATEMHVET MMSn CHEF ATRORRI K ENRE ALLEEL LRP RS TORU COPAEREEASHBRORALLSECLEMHVET Using your Avaya 1120E IP Deskphone Using your Avaya 1120E IP Deskphone After you familiarize yourself with the Avaya 1120E IP Deskphone features you can start to use the IP Deskphone Getting started This section provides information about how to use the IP Deskphone Carefully read each section before you operate the new IP Deskphone The following sections describe details about the IP Deskphone e Before you begin on page 51 e Connecting the components on page 51 Entering text on p
84. ators Visual indicators The IP Deskphone uses visual indicators or cues to indicate incoming calls and messages The display icons on the IP Deskphone also indicate the current call state the status of Inbox calls and Instant Messages IMs and the Presence state of contacts designated as Friend Display screen icons Table 18 on page 334 lists the display icons of the IP Deskphone Table 18 Display screen icons Part 1 of 3 Component icon Call State On hook ze Incoming Outgoing call phone ringing 5 On the phone E a On hold na Missed call Feature button icons Visual indicators Table 18 Display screen icons Part 2 of 3 Component icon Do Not Disturb OR Call Forward Speed Dial list E Send IM Instant Messaging New Unread EA Read p Replied to p Inbox Incoming Call Answered Ca Incoming Call Missed New Visual indicators Table 18 Display screen icons Part 3 of 3 Component icon Incoming Call Missed Reviewed AD Presence Terminated Connected Inactive Unavailable Busy or Offline Active Available On the Phone ovo Unknown O Visual Alerter Message Waiting Indicators The red LED light at the top right of the IP Deskphone lights to indicate incoming calls or when a caller leaves you voice mail The blue
85. be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally NO WARRANTY 11 BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE THERE IS NO WARRANTY FOR THE PROGRAM TO THE EXTENT PERMITTED BY APPLICABLE LAW EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND OR OTHER PARTIES PROVIDE THE PROGRAM AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU SHOULD THE PROGRAM PROVE DEFECTIVE YOU ASSUME THE COST OF ALL NECESSARY SERVICING REPAIR OR CORRECTION 12 INNO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER OR ANY OTHER PARTY WHO MAY MODIFY AND OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE BE LIABLE TO YOU FOR DAMAGES INCLUDING ANY GENERAL SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES END OF TERMS AND CONDITIONS How to Apply These Third party terms Terms to Your
86. behavior for the Speed Dial The following are the options available for the Auto Retrieve enable Screen e Yes to enable Speed Dial with Auto Retrieve behavior e No 4to disable Speed Dial with Auto Retrieve behavior Back to dismiss the screen and sent you back to previous key programming screen If you enable the auto retrieve behavior on a Speed Dial key or Speed Dial list entry that is invoked and place a call on hold to invoke the current key entry the IP Deskphone attempts to un hold the call after the key or entry call completes Advanced features For example e Ais talking to B when A invokes their Speed Dial List and selects an entry e Selection invocation of a Speed Dial List entry places the A B call on hold and place another outgoing call to URI specified in the Speed Dial List entry let s say C e When the A C call completes if the auto retrieve flag is enabled for the Speed Dial then the IP Deskphone attempts to take call A B off hold This may not always happen if the IP Deskphone receives another call during the A C call or if the A B call state is changed while A C is active USB flash memory device support The IP Deskphone supports the browsing of files on a USB flash memory device A simple file browser allows you to select an image file or other type of file and upload onto the IP Deskphone file system The file manager also allows you to browse and copy certain files from the ph
87. button nothing happens The call is not disconnected When you make an emergency call the location of the IP Deskphone is forwarded to the PSAP Note When the IP Deskphone is waiting for the user to log on or it is blocked by a screen saver you can still make an emergency call If you pick up the handset a message Emergency calls only appears and the IP Deskphone can be used for making only emergency calls To make an emergency call Choose one of the following Pick up the handset Press the handsfree button Press the headset button Note Hang up or switch off the handset to return to normal state Accessing the Avaya 1120E IP Deskphone 2 Dial the emergency number that is provided by your dialing plan Send 3 Press the Send context sensitive soft c key 4 Ifyou try to dial the number that does not match the dialing plan a message appears to inform you that the number is incorrect Location information When you make an emergency call the IP Deskphone provides the PSAP with the location information of the IP Deskphone The IP Deskphone receives the location information when the IP Deskphone is first plugged in to the network and then stores it To view your location press the Services hard key choose Phone Information and then press the E911 context sensitive soft key Figure 17 on page 84 displays the Phone Information menu Figure 17 Phone information menu Figure 18
88. c 123 context sensitive soft key toggles between alphabetic and oo numeric input Alex Making a call Redial VMail ra Send Press the Redial context sensitive soft key to dial the last dialed number Note The Redial context sensitive soft key only appears if a number or address was previously entered Press the Msgs context sensitive soft key and then select Voice Mail from the Messages menu to access your voice mail Press the Speed dial feature key that you programed to call with a commonly used or important phone number or SIP address Note You can program a feature key to use as a shortcut to dial a number or a SIP address For more information see Using Call Forward on page 247 Press the Send context sensitive soft key to immediately initiate the call Note The IP Deskphone automatically initiates a call shortly after you enter the SIP address or phone number Making a call Making a call using on hook dialing You can make a call by using on hook dialing Enter the SIP address or the phone number before going off hook Note When you use this method you cannot toggle between alphabetic or numeric input To make a call using on hook dialing aaa 1 Dial the number or SIP address 2 Continue the call by using one of the following methods Press the line feature key Press the Headset fixed key Press the Handsfree fixed key 3
89. call server that supports it Your system administrator manages the MADN feature and enables the MADN feature on your IP Deskphone if required When multiple IP Deskphones are configured with a MADN SCA feature they share one single Directory Number DN that is available to the user An incoming call to this DN or to any SIP address of the users of the MADN SCA group causes all the IP Deskphones to ring Also any user of the MADN SCA group can join a call initiated from any of the IP Deskphones of that group Any user that joins a call with the MADN SCA feature can put the call on hold and prevent other users within the MADN SCA group from joining Figure 43 MADN SCA shared line not active Chad P 08 29 8 00am Mog Muru Additional features Figure 44 MADN SCA shared line active Audio Codecs This feature allows you to specify a codec to which you can switch to during an active call You can use the Preferences menu to modify the order of preference of the codecs between calls You can select an audio codec by name during a call or while the handset is idle The Audio Codecs feature also gives you control over the audio configuration that is used for inbound and outbound calls To change the codec while on the call select Audio Change codec and then press OK The following context sensitive soft keys are available on the Audio Codes page e Ok to view the Audio Codec Selection screen Ba
90. ce Components For a period of three years from your date of purchase of a product containing any of the software listed below from Avaya Inc any Avaya affiliate or an authorized Avaya reseller we will provide upon request a complete machine readable copy of the source code for such Open Source Component on a medium customarily used for software interchange for a charge no more than our cost of physically performing source distribution To get access to the source code you may contact Avaya at 408 577 7666 The Open Source Components are provided AS IS ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FORA PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR THE CONTRIBUTORS OF THE OPEN SOURCE COMPONENTS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THE PRODUCT EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE The following component is licensed under Public Domain DateTime PUBLIC DOMAIN NOTICE Third party terms National Center for Biotechnology Information This software
91. ce call by repeating the above steps Context sensitive soft keys The following context sensitve key menus are provided below e Idle phone display on page 368 Active call display on page 370 Idle phone display Redial abc Msgs More More context sensitive soft key menu first CallFWD DND Retrve More CIL o A More context sensitive soft key menu second ScrnSvr Presnce Prefs More LT When you press the More context sensitive soft key for the third time you return to the first menu list A description of the context sensitive soft keys available with the phone is idle is provided below Redial or NewCall Quick reference Redial the last dialed number e If there is no stored redial number NewCall appears and has the same effect as pressing the primary user line key dial prompt Toggle between alpha and numeric input modes To type letters abc must be displayed To type numbers press abc to display 123 on the menu list Display the Messages menu 1 Voice Mail Use to access your Voice Mail The IP Deskphone con nects to the server to retrieve your Voice Mail 2 Instant Messaging Use to access your IM box From the IM box you can View received Instant Messages Delete Instant Messages Send Instant Messages CallFwd Forward all calls to a specified address Block all calls Retrieve parked calls local and server pa
92. cedence level higher than Routine the Redirect and Decline soft keys are not displayed Precedence alerting tone A precedence alerting tone is played to alert you that a precedence call with a precedence level higher than Routine is arriving This tone is delivered through the Handsfree speaker This tone is played if there is no active call or if a call is on hold Precedence Call Waiting tone When a call with a precedence level higher than Routine is received and you are busy with another call the precedence Call Waiting tone is played instead of the normal Call Waiting tone This tone is delivered through the Handsfree speaker Incoming precedence call display The first line of the IP Deskphone displays the caller s information From with the ringing phone icon The second line displays the precedence level The third line displays the person who is being called callee If the incoming call has a subject the third line displays the subject alternating with the person who is being called The display cycles between the two every six seconds An example is shown in Figure 85 on page 350 Multi Level Precedence and Preemption Figure 85 Incoming precedence call with subject Jdoe Lni jdoe 06 06 8 31am t gt From Smith Smith xyz com Flash To Kelly altemates with Subj Hello Answer Ignore Incoming redirected precedence call display The first line of the IP Deskphone always displays t
93. cedence of all incoming calls 2 If Caller A s call is answered then the call from Caller D is displayed using the other free call appearance since it has the second highest precedence of B C and D 3 If Caller D s call is answered then the call from Caller B is displayed since it is the most recent if Call A has ended If not Caller B hears a Busy signal since call appearances are limited to two 4 If Caller B s call is answered then the call from Caller C is displayed if Caller D has hung up Preemption Only two simultaneous calls can be presented If your IP Deskphone reaches the maximum call limit and you receive a higher precedence call then one of the existing calls is preempted in order to present the higher precedence incoming call An incoming call with a precedence level less than or equal to the already received call precedence levels is not presented Note Emergency 911 calls can be preempted when there are no available call appearances and there is an incoming above Routine precedence call IM sessions cannot be preempted because they do not count as a call appearance Multi Level Precedence and Preemption Order of call preemption The following is the order of call preemption 1 the lowest precedence call 2 If there are multiple calls on the same precedence level then the following order is used a any outgoing call that is unanswered b the oldest incoming call that is unanswered c
94. ch account should be placed in DND mode The option all allows you to place all accounts in DND mode Selecting an option requests you to confirm the operation before proceeding The option all is highlighted by default Activating DND for a specific account automatically causes calls to that account to be rejected with a busy indication however calls to other accounts can be received When DND mode is active for an account the line key of the particular account periodically displays a DND indicator on its label The following scenarios apply to DND f you select a single account and the account is already in DND mode then you are asked if you want to disable DND rather than asked if you want to enable DND f you select a single account and the account has Call Forwarding active then an error message appears indicating that DND cannot be activated f you select the option all and if at least one account is not in DND mode then the DND mode is activated for all accounts If any account is in Call Forward mode Call Forward is disabled If you select the option all when all accounts are in DND mode DND mode is deactivated for all accounts When using a programmed DND feature key the account that is impacted by the DND feature key is determined when the feature key is configured When the DND feature key is pressed the DND feature behavior is the same as previously described except no confirmation prompt is disp
95. ch context sensitive soft key Press the Back context sensitive soft key to return to the previous menu Note When the search is unsuccessful the following message appears No entries found for lt search criteria gt The Address Book 6 When a search result is successful you can do one of the following Press the Up Down navigation key to highlight a contact from the search result and press the Call Call context sensitive soft key to initiate a NN call Press the Search context sensitive Search soft key to start a new search Press the Exit context sensitive soft Exit key to return to the idle screen 7 When a search result is not successful Search you can do one of the following Press the Search context sensitive Soft key to return to the search menu and begin a new search Exit Press the Exit context sensitive soft J key to return to the idle screen Using Global Search You can perform a global search for a contact To perform a Global Search for a contact g 1 Press the Services fixed key select m Services Search and then select Global Search from the menu The Address Book Select nema abc Press the Up Down navigation key and then press the Select context sensitive soft key to choose a search criteria 1 User Name 2 Name 3 First Name 4 Last Name 5 Phone Number Press the abc 123 context sen
96. ciated to each entry that is the source of outgoing calls and the target of received calls Figure 50 on page 277 shows the Inbox in call details view Figure 50 Inbox call details view From remote User remote1 Ddomain com 01 14 08 01 20 pm To user1 domain com Call logs and IM logs provide many ways of initiating a call to the address identified by the selected entry such as lifting the handset In most cases the primary account is used However if you press a line key to initiate the call the call uses the account associated with the line key If call logs and IM logs are invoked in selection mode you cannot initiate a call directly In this case the Select context sensitive soft key populates a dial prompt or other input field with the selected target The operation already in progress determines which account to use For example if you press the line key to obtain a dial prompt press the Inbox key to select a target press Select then press Send then the line key that was originally pressed determines the account Address books Each profile contains a local address book which is independent from all network address books Accessing the Address Book in view mode by pressing the Directory hard key from the Idle screen displays the address book of the primary account If the primary account does not have a network address book then the local address book is accessed Accessing the Address
97. city relating to this software or products derived from it This software may be referred to only as the Independent JPEG Group s software Third party terms We specifically permit and encourage the use of this software as the basis of commercial products provided that all warranty or liability claims are assumed by the product vendor END OF TERMS AND CONDITIONS TRex The following component is licensed under the T Rex license T Rex T Rex License Copyright C 2003 2004 Alberto Demichelis This software is provided as is without any express or implied warranty In no event will the authors be held liable for any damages arising from the use of this software Permission is granted to anyone to use this software for any purpose including commercial applications and to alter it and redistribute it freely subject to the following restrictions 1 The origin of this software must not be misrepresented you must not claim that you wrote the original software If you use this software in a product an acknowledgment in the product documentation would be appreciated but is not required 2 Altered source versions must be plainly marked as such and must not be misrepresented as being the original software 3 This notice may not be removed or altered from any source distribution END OF TERMS AND CONDITIONS Third party terms Terms you should know Terms you should know 3 way Call The 3 way Call feat
98. ck to return to the previous screen Audio Codec Selection The Audio Codec Selection allows you to select a codec to use during inbound and outbound calls Additional features The following context sensitive soft keys are available for selecting the audio codes Select The IP Deskphone attempts to renegotiate the codec for the current call to use the selected codec Back Allows you to return to the Audio Codec screen Audio Codec Ordering The Audio Codec Ordering allows you to modify the order of preference of codecs to use during inbound and outbound calls The following context sensitive soft keys are available for the audio codec ordering page e Save to save the current order as the new preferred codec order MoveUp to move the highlighted codec up in the list MoveDwn to move the highlighted codec down in the list e Back to return to the Audio Codec screen The Audio Codec Ordering screen allows you to modify the order of preference of the codecs You can reorder the preferences and the changes to the ordering are saved PC Client softphone interworking with the IP Deskphone This feature allows you to access the functionality of the IP Deskphone using a PC Client softphone The Click to Answer function allows you to answer an incoming call to the IP Deskphone by clicking a button on your PC Client running on your PC The call continues as if you answered it using the Answer context sens
99. d as an USB Headset device by the IP Deskphone SIP Software 3 0 supports On hook Off hook and dial pad key events for HID support to allow the attached device to make outgoing calls directly without using the key pad on the IP Deskphone If Calling Line ID CLID of the far end is available then the information is sent to the attached analog device An analog 500 2500 type telephone or fax machine that supports Calling Line ID displays the information on the screen Configuring the Avaya 1120E IP Deskphone Table 15 on page 118 displays the characteristics of ATA Table 15 Summary of ATA characteristics Part 1 of 3 Feature Description Key Events In addition to On hook Off hook events dial pad digit events from the attached analog device are also supported Key press events on the adapter are sent to the IP Deskphone through the USB After the IP Deskphone receives these events it maps them to the corresponding key events as if the keys on the IP Deskphone are pressed LEDs Not applicable Attached Indicator Not applicable Back Light Not applicable Message Waiting Not applicable External Alerter Not applicable Incoming Call When there is an incoming call the IP Deskphone sends an alerting event to the adapter The adapter produces the ring tones for the attached analog device to indicate there is an incoming call on the IP Deskphone Caller ID Information Caller ID if available is
100. dd a headset to your preferences by clicking on the Prefs context sensitive soft key and then choosing Audio The Audio option allows you to select and configure the preferred headset Figure 20 on page 103 displays the Audio menu with the Headset Selection menu item Configuring the Avaya 1120E IP Deskphone Figure 20 Preferences menu with Headset menu item On the IP Deskphone after you select the Prefs Audio and Headset Selection menu items use the Headset screen to select the desired headset and corresponding functional parameters Figure 21 on page 103 displays the Headset screen Figure 21 Headset screen Configuring the Avaya 1120E IP Deskphone Table 10 on page 104 describes the configuration options on the Headset screen Table 10 Configuration options on the Headset screen Part 1 of 3 Option Function Active Headset Device Select the active headset device either USB or Wired Note The headset can be selected before it is attached wired or USB Items below the Active Headset Device field are dimmed if either USB headset is not selected or if the attached headset is not one of the Human Interface Device HID supported headset types Wired Headset Type Select the type of wired headset you required Headset Type 1 Generic narrow band Headset Type 2 Wideband Headset Type 3 Wideband Configuring the Avaya 1120E IP Deskphone Table 10 Config
101. dio A Press the Audio context sensitive soft key to udio Actvate change the audio settings or the current active call The Actvate context sensitive soft key appears when the highlighted call is not the selected call Press the Actvate context sensitive soft key to place the current call on hold and activate the call you want to connect to This context sensitive soft key is also used to retrieve calls parked against the user Note The Actvate context sensitive Soft key never appears at the same time as the Audio context sensitive soft key While on an active call more Press the more context sensitive soft key to select a new menu list of context sensitive Soft keys When you press the more context sensitive soft key a different selection of context sensitive soft keys appears e f you press the more context sensitive soft key once from the first menu list you access the following context sensitive soft keys Trnsfer RlsCall Park more f you press the more context sensitive soft key from the first menu list twice you access the following context sensitive soft keys Retrve Conf Prefs more f you press the more context sensitive soft key from the first menu list three times you return to the first menu list with the following context sensitive soft keys Join NewCall Audio more When you press the more context sensitive soft key fo
102. dure Press the Back context sensitive soft key to return to the previous menu The following procedure continues from Step 6 on page 231 To program a Send IM feature key 1 Select 2 3 Next 4 nd 5 Select Send IM Press the Select context sensitive soft key Use the dial pad to enter a key label Press the Next context sensitive soft key Use the dial pad to enter an address Additional features Finish 6 Press the Finish context sensitive soft LC key to continue The following procedure continues from Step 6 on page 231 To program a Presence feature key 1 Press the Up Down navigation key to highlight one of the following Connected Unavailable Select 2 Choose one of the following Ld Press the Select context sensitive soft key to select Presence Back Press the Back context sensitive ac soft key to return to the previous L step Additional features You can choose a more detailed message for other users to see or you can select None if you do not want to give additional information If you chose Connected in step 1 press the Up Down navigation key to highlight one of the following details None Away Out to Lunch Be Right Back If you chose Unavailable in step 1 press the Up Down navigation key to highlight one of the following details None Busy On vacation Offline Note Yo
103. e Note Your IP Deskphone supports both AC power and PoE options including IEEE 802 3 standard power To use local AC power you can order the optional AC adapter separately To use PoE where power is delivered over the CAT5 cable the LAN must support PoE and you do not need an AC adapter To enable full functionality of your IP Deskphone connect your IP Deskphone to your LAN using a CAT5e Ethernet cable If your network is equipped with PoE you can power your IP Deskphone through the LAN port To connect your IP Deskphone to your LAN use the following procedure 1 Connect one end of the supplied Ethernet cable to the back of your IP Deskphone by using the RJ 45 connector marked with the 96 symbol 2 Thread the network cable through the channel marked with the 96 symbol 3 Connect the other end of the cable to your LAN Ethernet connection To connect your PC through your IP Deskphone use the following procedure 1 Connect one end of the PC Ethernet cable to your IP Deskphone using the RJ 45 connector marked with the 96 symbol Thread the cable through the channel marked with the symbol Connect the other end of the cable to the LAN connector on the back of your PC Using your Avaya 1120E IP Deskphone Installing additional cables If applicable you can plug an optional USB device such as a USB mouse or a USB keyboard into your IIP Deskphone Connect the USB cable to the USB port on the back of the IP Deskphone
104. e If you cannot distribute so as to satisfy simultaneously your obligations under this License and any other pertinent obligations then as a consequence you may not distribute the Program at all For example if a patent license would not permit royalty free redistribution of the Program by all those who receive copies directly or indirectly through you then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program If any portion of this section is held invalid or unenforceable under any particular circumstance the balance of the section is intended to apply and the section as a whole is intended to apply in other circumstances It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims this section has the sole purpose of protecting the integrity of the free software distribution system which is implemented by public license practices Many people have made generous contributions to the wide range of software distributed through that system in reliance on consistent application of that system it is up to the author donor to decide if he or she is willing to distribute software through any other System and a licensee cannot impose that choice This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License 8 If the distribution and or use of the Pro
105. e and add Call Subjects while the IP Deskphone is in the idle state Adding a Call Subject You can add a Call Subject while the IP Deskphones is idle To add a Call Subject while the IP Deskphone is idle Prefs 1 Press the Prefs context sensitive soft gt key select Feature Options and then select Call Subject from the menu Making a call Add Save Back Deleting a Call Subject 2 Press the Add context sensitive soft key to create new Call Subject Note f the Call Subject list is full then the option to add a new Call Subject is not available In this situation you need to delete a Call Subject before you can add the new Call Subject Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters Use the dialpad to enter the new Call Subject Choose one of the following Press the Save context sensitive soft key to add the new Call Subject Press the Back context sensitive soft key to return to the previous menu without adding a new Call Subject You can delete a Call Subject while the IP Deskphone is idle MELI ER To delete a Call Subject while the IP Deskphone is idle Prefs 1 Press the Prefs context sensitive soft key select Feature Options and then select Call Subject from the menu 2 Press the Up Down navigation key to scroll through and highlight the Call Subject to delete Delete 3 Press the De
106. e 65 on page 311 displays the selected image in the background and the message to press OK to keep the selected image Advanced features Figure 65 Background confirmation screen Note If the selected image is not effective you need to cancel the selection 3 The following are the options available for the background confirmation screen e OK to configure the selected image as background image e Cancel to cancel the selection Also the selected image is disregarded and returns to Images list screen if the screen time outs after 15 seconds Service Package Group Support The Service Package Group Support can help you program feature keys on an expansion module You can view the group support feature in the feature key programming user interface and in the Friends list interface of the Address book You can use to the Service Package Group Support to help you do the following Advanced features to bulk create feature keys such as Speed Dial keys based on one of your existing Directory Address Book groups See To bulk create feature keys based on an existing directory Address book group on page 312 To view existing groups in your address book if you selected Groups as the source data for the bulk key creation see To view existing groups in your address Book if you selected Groups on page 314 to view the existing groups you have in your Address Book See To view existing groups in you
107. e IP Deskphone The Enter key has the same behavior as the Call context sensitive soft key Use the Dial pad to select an item by index To place a call to the address of the selected call log entry from the primary logged in user of the IP Deskphone do one of the following Lift the handset Press the Headset fixed key Press the Handsfree fixed key Press the Line key to place a call to the address of the selected call log entry from the user logged in on the selected line key Call Inbox Viewing the details of a call in the Call Inbox To view details of a call in the Call Inbox 1 When you view the details of a call in the Call Inbox you can do the following Initiate a call to the caller displayed on the screen For more information see Initiating a call from the Call Inbox on page 171 Enter Press the Enter key to place a call to C the selected address using the primary login of the IP Deskphone Prev Press the Prev context sensitive soft key to select and display he details of the previous entry in the call log Press the Next context sensitive soft Next key to select and display the details of the next entry in the call log Press the Back context sensitive Back soft key to leave the detail view and return to the main inbox screen Managing missed calls When you do not answer incoming calls the number of new calls a
108. e Key Volume Up Down Volume Up Down The Blue key is mapped to the Expand key on the IP Deskphone Therefore pressing the Blue key invokes the Instant Messaging screen Third party USB headsets with HID Both USB Audio and USB HID commands are supported The two classes of third party USB headsets are as follows Plantronics CS50 CS60 Wireless USB headsets GN Netcom 9300 series wired and wireless USB headsets Configuring the Avaya 1120E IP Deskphone The HID support of third party USB headsets performs differently from the Avaya Headset The headsets are independent devices with an internal state machine to control LED operations and headset behavior Table 14 on page 113 lists the features of a third party USB headset with HID support Table 14 Third party USB headset with HID support features Part 1 of 5 Part 1 of 5 Feature Description Key Events Both types of headsets have equivalent mechanisms to generate the following key events On Hook Off Hook Mute e Volume Up Down The headsets send the corresponding HID commands to the IP Deskphone to synchronize call processing operations When the IP Deskphone receives these commands the IP Deskphone maps them to the corresponding key events except the Volume Up Down keys as if the keys on the IP Deskphone are pressed If the corresponding keys on the IP Deskphone are used instead the IP Deskphone sends the HID commands to the h
109. e Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Revision history Revision history October 2010 Standard 06 04 This document is up issu
110. e Routine precedence call You can only initiate a call with a precedence level equal to or below the authorized precedence level that is configured for you Any call you make automatically defaults to Routine unless you choose a higher precedence During call processing this precedence level is used to assure preferential call completion of higher precedence calls within the same MLPP service domain even if that means preempting lower precedence calls Once you set the precedence level for a call the precedence level for that call cannot be changed The precedence levels are Routine Priority Immediate e Flash Flash Override Multi Level Precedence and Preemption Other MLPP service features The MLPP service also includes the following features Call Origination Busy e Re authorization Speakerphone exclusive to 911 Emergency Call Origination Busy The Call Origination Busy feature prevents incoming calls from disrupting your outbound call address entry sequence If enabled this means that if you are placing an outbound call either by lifting the receiver and entering digits or your phone is on hook and you are entering digits you cannot be disturbed by any incoming call Re authorization With the re authorization feature you are asked to re enter your password if your user password changes changed by administrator while you are logged in to your IP Deskphone Previously you would have had
111. e USB port is not disabled then the USB menu displays information on all USB devices attached even if the device is locked An unsupported device is enumerated if it is attached to the IP Deskphone To ensure you know about the USB lock status the USB device information is followed by status information about supported USB devices If the USB configurations do not match the USB device status because of the restart requirement a warning that the USB Update requires reboot appears on the screen Figure 53 on page 299 displays a sample USB information menu with the USB port enabled and selected device locked Advanced features Figure 53 USB devices Phone information screen Customizable banner for login If a login banner with login banner text is configured the IP Deskphone displays the banner text on the screen as the user logs on Changing the IP Deskphone configured language does not change the banner text language The banner appears only for the primary user of an IP Deskphone In a multiuser configuration even when the banner text is enabled the banner does not appear to the secondary user logins Figure 54 on page 300 displays the login banner screen Advanced features Figure 54 Login banner screen Welcome to the Avaya IP Phone Neser peraan l You can dismiss the banner screen While you dismiss the banner screen the IP Deskphone switches to DND mode until the banner is dismissed Outgoing
112. e address book without adding it to a group Press the Back context sensitive soft key to return to the previous menu If you choose to add the new contact to a group a list of all your existing groups is displayed and the screen prompts you to select a group Press the Up Down navigation key to highlight the required entry Advanced features 7 Choose one of the following options Select Press the Select context sensitive soft key to assign your new address book entry to the group that you selected Edit Press the Edit context sensitive soft key to modify the name of an existing group Add Press the Add context sensitive soft key to add a new group invokes the add group screen Back qr Press the Back context sensitive Soft key to dismiss the screen and return to the previous screen To add a new group Add 1 Fromthe Select Group screen press the Add context sensitive soft key Baa 2 Choose one of the following aaa aaa Use the dialpad to enter the group mms name and then press the Ok context sensitive soft key Ok y Note f the name of the new group J already exits an error screen appears Back Press the Back context sensitive p soft key to return to the previous menu Advanced features Speed Dial List When configuring the provision a feature key can be used as a Speed Dial List You cannot modify or delete the feature key used by the Speed D
113. e eek de 43 Secure connection 0 cece eee eee 44 Regulatory and safety information 46 OMET MCI T 49 DenAn regulatory notice for Japan llslssusun 49 Using your Avaya 1120E IP Deskphone 50 Getting started 1 med ssi rem uere aedes 50 Before you begin 2 00 ees 51 Connecting the components 0 00ee eee 51 Removing the stand cover 22055 53 Connecting the AC power adapter optional 54 Connecting the handset 00 eee a eee 55 Connecting the headset optional 56 Selecting the headset tuning parameter 56 Connecting the LAN ethernet cable 57 Installing additional cables llus 58 Wall mounting the IP Deskphone optional 58 Entering texte sessar arasti ena EER EEA 60 Entering text using the IP Deskphone dialpad 61 Enabling and disabling the Ends Dialing feature 63 Configuring the dialpad to alphanumeric dialing 65 Entering text using the USB keyboard 66 Accessing the Avaya 1120E IP Deskphone 68 LOGGING Of i ecto a sesion ae he oe Gage ak qd 68 Automatic login 0 0 0 eee eee 69 Configuring the domain 0 00 cece eee eee 69 Password protection for domains 71 Selecting a language 2 0 cece eee eee 71 Logging on to your Avaya 1120E IP Deskph
114. e fixed keys Table 8 USB keyboard functions Part 1 of 2 Eon Key IP Deskphone Fixed Key Esc Quit F1 Services F2 Expand F3 Inbox F4 Outbox F5 Address Book F6 Copy F7 Volume Down Using your Avaya 1120E IP Deskphone Table 8 USB keyboard functions Part 2 of 2 USB Keyboard Key IP Deskphone Fixed Key F8 Volume Up F9 Mute F10 Hold F11 Headset F12 Handsfree Break Goodbye Release Backspace Left arrow of Navigation Cluster Arrow Left Left arrow of Navigation Cluster Arrow Right Right arrow of Navigation Cluster Arrow Up Up arrow of Navigation Cluster Arrow Down Down arrow of Navigation Cluster Enter Enter Accessing the Avaya 1120E IP Deskphone Accessing the Avaya 1120E IP Deskphone You require a log on ID and a password to log on to a server with your Avaya 1120E IP Deskphone Logging on Whenever you log on to your Avaya 1120E IP Deskphone you must do the following e confirm your logon ID e enter your password select the duration of this session Release 2 2 supports admin password protection for login prompt that appears when you power up the IP Deskphone or after you log off Figure 15 on page 68 shows the User Password protection for domains Figure 15 User login screen User login Loain to When you log on to your Avaya 1120E IP Deskphone you must confirm your logo
115. e flashing LCD indicator o EN Press the Hold fixed key to retrieve a call on hold To make a call on hold the active call 1 Press the Up Down navigation key to highlight a call on hold Actvate 2 Pressthe Activate context sensitive soft key to make the highlighted call on hold the active call This removes the call from on hold and automatically places the previous call on hold While on an active call Using 3 way calling When you have more than one call and you want to join the incoming calls into one call you can use 3 way calling or create a conference call Note Your system administrator or service provider must enable 3 way calling and conference calls for your IP Deskphone Contact your service provider or system administrator to determine if this feature is available The 3 way Call feature joins two calls on your IP Deskphone into one 3 way call You and the other two callers can speak together When you join more than two calls into one call you must use the conference call feature Your IP Deskphone manages the 3 way call and the server manages a conference call For more information see Configuring a conference call on page 204 To activate the 3 way Call feature Join 1 Press the Join context sensitive soft key with either call and then select 3 way J Call from the menu The IP Deskphone joins the two calls and creates a new call that appears on the LCD screen as 3 wa
116. e following Press the Delete context sensitive soft key to delete the highlighted sound file from the list Press the Back context sensitive soft key to return to the previous menu Advanced features To delete a language file Delete n Back LL To delete a log file Press the Up Down navigation key to highlight the language file you want to delete Choose one of the following Press the Delete context sensitive soft key to delete the highlighted language file from the list Press the Back context sensitive soft key to return to the previous menu Press the Up Down navigation key to highlight the log file you want to delete Choose one of the following Press the Delete context sensitive soft key to delete the highlighted language file from the list Press the Back context sensitive soft key to return to the previous menu Advanced features To delete the system file without deleting the user profile Next 1 Choose one of the following Press the Next context sensitive soft key to delete the system file Back Press the Back context sensitive Soft key to return to the previous l menu 2 Log out or restart the IP Deskphone to complete the process To delete all files Next 1 Choose one of the following Press the Next context sensitive soft key to delete the system file and Back user profiles Press the Back context sensiti
117. e key event is handled independently on the headset The corresponding HID command is sent to the IP Deskphone to synchronize IP Deskphone status Mute status indication on the headset is also independent When muted the headset streams blank audio to the IP Deskphone and the IP Deskphone also mutes the audio to the far end double muted Volume Up Down This class of headsets manages volume changes locally whenever Volume Up Down keys are pressed Pressing the Volume Up Down keys on the headset has no effect on system volume The IP Deskphone ignores volume events from the headsets to avoid double volume changes On the other hand volume changes on the IP Deskphone change the system setting and indirectly affects the volume level on the headset Configuring the Avaya 1120E IP Deskphone Table 14 Third party USB headset with HID support features Part 5 of 5 Part 5 of 5 Feature Description Audio Processing Same as the wired headset Both headsets support Wideband audio The IP Deskphone selects to use 16KHz audio to match the audio characteristics of the headset Analog Terminator Adapter for analog 500 2500 type telephone or fax machine SIP Software Release 3 x supports the Analog Terminator Adapter ATA which is connected using the USB port An analog 500 2500 type telephone or fax machine can be connected to the ATA to convert the IP Deskphone to an analog system The ATA is treate
118. e one of the following Press the Set context sensitive soft or key to set the selected volume and return to the Voice menu Press the Back context sensitive Soft key to keep the existing configurations and return to the Voice menu You can adjust the handsfree mode volume on the IP Deskphone Configuring the Avaya 1120E IP Deskphone To adjust the handsfree mode volume Prefs 1 Press the Prefs context sensitive soft key select Audio select Voice and then select Handsfree 2 To adjust the handsfree volume use one of the following methods Press the Left Right navigation key to increase or decrease the volume of the handset Press the Volume fixed key to increase the handset volume or press the Volume fixed key to decrease the handset volume Note To adjust the volume during a call use only the Volume and Volume fixed keys 3 Choose one of the following Set Back Press the Set context sensitive soft key to configure the selected volume or L Ld and return to the Voice menu Press the Back context sensitive soft key to keep the existing configurations and return to the Voice menu Configuring the Avaya 1120E IP Deskphone Selecting a language The display is available in multiple languages A maximum of five languages are accessible through the IP Deskphone The system administrator determines which languages are available for your IP De
119. e some time to complete displays the n progress message on the screen as shown in Figure 75 on page 332 Advanced features Figure 75 Sample failure message for File Manager operation Scenario 2 If you want to copy the ring tone from the IP Deskphone into the USB drive e Log into the device and plug the USB flash drive into the USB port of the IP Deskphone Press the Services hard key and choose File Manager e Select the IP Deskphone from the select device screen The contents of their IP Deskphone are displayed Navigate to Sounds folder e Select the file you require and press the Send context sensitive soft key You are prompted to select the destination folder on the plugged in USB drive Navigate to the folder MyRings and press the Done context sensitive Soft key to start the operation The file is then validated some files are not allowed to copy and sent to the selected destination appears on the screen displaying that the file is copied on the IP Deskphone If file copying cannot complete due to insufficient space on the USB device or due to the selected file type not being enabled in the File Manager device configuration then an error message is displayed on the screen Advanced features An error message displays on the screen due to insufficient space on the USB device or the selected file type not being enabled in the File Manager device configuration Visual indic
120. e view details of the current domain While on an active call Figure 33 Current Domain page The context sensitive soft keys available for viewing the conference details of the current domain are as follows Domains to select the domain e Edit to edit the conference details e PgDwn to move to the next screen containing conference parameters Done to confirm the details Figure 34 on page 207 shows the Domain page with conference parameters including the conference URI and the maximum number of ports available for ad hoc conferencing While on an active call Figure 34 Domain page with conference parameters The context sensitive soft keys available on the conference parameters page are as follows Domains to select the domain Edit to open the Edit Domain page that allows you to edit the conference details Pgup to return to the previous page Done to confirm the details Edit Domain page The Edit Domain page displays the domain properties It appears in the format lt conferenceURI gt lt Max Ad hoc Ports gt Note An admin password is required to access the Edit Domain page Figure 35 on page 208 displays the Edit Domain screen with the conference details While on an active call Figure 35 Edit Domain screen To edit the conference properties and maximum number of ports press the Edit context sensitive soft key to display the Domain C
121. eadsets to allow the headsets to update their internal state machine Configuring the Avaya 1120E IP Deskphone Table 14 Third party USB headset with HID support features Part 2 of 5 Part 2 of 5 Feature Description LEDs Both types of headsets have LEDs on the base station for status indication These LEDs are controlled by the headset base stations themselves according to their internal state machines The IP Deskphone has no direct control of these LEDs Attached Indicator Both types of headsets can have attached indications independent of the IP Deskphone operations The GN Netcom Jabra 9350 headset can take over 3 seconds to complete the enumeration process after the headset is attached to the IP Deskphone During enumeration the LEDs at the bottom of the base station flash The enumeration process is complete only when there is a blink at the headset piece and the base LEDs become solid Back Light Not applicable Message Waiting Not applicable External Alerter Not applicable Incoming Call When there is an incoming call the IP Deskphone sends an alerting event to the headset Each type of headset has different incoming call indications Caller ID Information Not applicable Configuring the Avaya 1120E IP Deskphone Table 14 Third party USB headset with HID support features Part 3 of 5 Part 3 of 5 Feature Description Call Answer You can answer an
122. eated automatically The user logs out then logs to the primary account user2 domain1 com No profile is found for that account but a Release 2 x user profile is found to be associated to the user name user2 The profile becomes associated to user2 domain1 com The profile is loaded and user2 now has access to the call logs and most preferences available before the upgrade User2 logs out then logs in user1 2domain1 com Useri had a profile before the upgrade but that profile has now been associated to the user2 account therefore a new profile is created Not all the information in old profiles is preserved The preference settings for example voice mail ID are discarded in the upgrade Line keys Each registered user is associated to a separate line key Each line key displays the name of the registered account and some basic state information for that account The primary account is always associated to the first bottom right line key of the IP Deskphone If you are a secondary user the order of the next available line key is from bottom to top and right to left on the IP Deskphone followed by the keys on the Expansion Module from bottom to top and right to left You can select a different available line key for secondary accounts during the login process Figure 48 on page 271 shows the Avaya 1120E IP Deskphone with an Expansion Module for Avaya 1100 Series IP Deskphones and multiple accou
123. ecedence and Preemption Figure 77 Options menu Jao8 ra Lni Options D6 06 8 31am 1 Precedence Level 2 Subject 2 Use the up and down navigation keys to select Precedence Level and then press the Select soft key The Precedence Level screen is displayed An example is shown in Figure 78 Figure 78 Precedence Level menu example LniPrecedence 06 06 8 31am 2 PRIORITY 3 IMMEDIATE Multi Level Precedence and Preemption 3 Use the up and down navigation keys to select the desired precedence level and then press the Select soft key Dial the destination of the call and press the Send soft key See Figure 79 Figure 79 Off hook screen with dialed destination and precedence Lni jdoe 06 06 8 31am 4 sjon Flash Subj Hello Alpha Options Alternatively press the Redial soft key to call the last dialed destination Note The Redial soft key only appears if a number or address was previously entered When either Send or Redial is pressed the IP Deskphone places the call and displays the outgoing call An example is shown in Figure 80 Outgoing call on page 345 Multi Level Precedence and Preemption Figure 80 Outgoing call Ringing 06 06 8 31am gt To john johniswz com Flash Subj Hello Making an MLPP call using Inbox Outbox Address Book and Friends List You can place a call from multiple areas of the IP De
124. ected they are not displayed on screen and are not added to the instant message logs Menu features The IP Deskphone menu displays are customized to match the service package of the active account that is accessing the menu In most cases menus are accessed from the Idle screen and the primary account is active For example you can only use the Retrve context sensitive soft key to retrieve a parked call if call parking is allowed by the service package of the primary account Similarly accessing the Address Book either through the corresponding hard key or through the View menu usually displays the Address Book of the primary account However accessing the Address Book in select mode for example while dialing or selecting an item for a speed dial key accesses the address book of the latest user account used on the address input screen Modifying settings A number of preferences in particular Voice Mail and IM settings are per account The main Preferences menu includes an User Settings entry Selecting this entry prompts you to select a registered account After selecting an account a menu appears that lets you modify the settings of that account Per account call notification options The Call Settings entry in the User Settings menu provides a number of configuration options relating to how incoming calls for a particular account are treated e what kind of audio alert should be used ring tone beep nothing wheth
125. ed calls are deleted To delete calls from your Call Inbox Delete 1 Press the Up Down navigation key to highlight a call from the list of calls in your Call Inbox Press the Delete context sensitive soft key Call Inbox Yes All AllUsr Select one of the following context sensitive soft keys Press the Yes context sensitive soft key to delete the highlighted call Press the AllUsr context sensitive soft key to delete all the calls from the selected caller Press the All context sensitive soft key to clear all calls from the Call Inbox Press the No context sensitive soft key to return to the Inbox Accessing the calls in your Call Inbox during a call You can access the calls in your Call Inbox while you are in an active call To access the calls in your Call Inbox during a call Select Back Press the Up Down navigation key to highlight a call from the list of calls in your Call Inbox Choose one of the following Press the Select context sensitive soft key to initiate a call to the highlighted caller Note This places the current call on hold if it is not already on hold Press the Back context sensitive soft key to return to the in call screen Call Outbox Call Outbox The Call Outbox keeps a record of all outgoing calls made from your IP Deskphone You can add the contact details of the calls in your outbox to your
126. ed to support changes related to rebranding September 2010 Standard 06 03 This document is up issued to include the Multi Level Precedence and Preemption service August 2010 Standard 06 01 This document is up issued to support SIP Software Release 3 2 March 2010 Standard 04 01 This document is up issued to support SIP software Release 3 0 September 2008 Standard 03 05 This document is up issued to support corrections to graphics and technical information June 2008 Standard 03 04 This document is up issued to support SIP Firmware for IP Phone 1120E Maintenance Release 2 0 July 2007 Standard 02 06 This document is up issued to support SIP Firmware for IP Phone 1120E Maintenance Release 1 1 January 2007 Standard 01 02 Revision history Contents Welcome oo eee eee et ee es 15 Basic features s 2 ba ee ee bee eee m RR 15 Avaya 1120E IP Deskphone controls 17 Avaya 1120E IP Deskphone display 23 Cleaning the Avaya 1120E IP Deskphone LCD display screen 0 060 e eee eee 24 Context sensitive soft keys 0 000 e eee eee eee 24 Idle display screen after dial pad input 30 In call context sensitive soft keys 2 4 31 Navigation keys 0 cee eae 40 Using a USB Mouse 00 00 ce eee ee eee 42 Available IP Deskphone call features 43 Security features eit xn doge Ry E ep en
127. ehavior of the Park Call feature varies depending on the call server This can affect the information appearing on the IP Deskphone Note 3 When you park a call to the server the server returns a retrieval code You must enter the code to retrieve the call from park Using Park Call The IP Deskphone prompts you with Press Park for server or User to park to a user To park a call to the server during a call Action 1 Press the Action context sensitive soft and select Park Call from the menu Park 2 Press the Park context sensitive soft key to park the call to the server To park a call to a specific user 1 Press the User context sensitive soft User key to park the call to a User While on an active call abc 2 Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters Eu 3 Usethe Dialpad to enter the user name aaa to whom you are parking the call aaa amu Park 4 You can do one of the following Press the Park context sensitive soft key to park the call to the user and CI return to the previous menu ear 77 Press the Clear context sensitive i soft key to erase the input field Back Press the Back context sensitive j soft key to return to the previous screen Retrieving a Parked Call You must have the retrieval code to retrieve a parked call from the server You can retrieve a parked call while the IP Deskphone is in the idle state
128. em and Phone Information Press twice quickly to access the Network menu Quit or exit from a menu Access your inbox to view all calls or missed calls and to return a call Quick reference aw Shit Outhox Access your outbox to view all calls made and to place a call to a previously called contact Access your address book to view add or edit entries including your designated friends You can also send Instant Messages IMs or initiate a call Telephone feature keys Use the Enter key to select highlighted menu items and to set preferences The Enter key duplicates the function of the phone and select context sensitive soft keys Use to increase the volume of the handset headphones phone speaker handsfree and alerting volume phone ringing Use to decrease the volume of the handset headphones phone speaker handsfree and alerting volume phone ringing Use mute to listen to the call without transmitting The red LED on the Mute key lights when the Mute feature is enabled Activates the built in speaker and microphone The red LED on the Handsfree key lights when the Handsfree feature is enabled Quick reference T Goodbye Use to release a call hang up and to exit a menu when not on an active call Access Instant Message log to view and _ NE oz J u send IMs fo Headset V Activates your IP Deskphone headset when con
129. ensitive soft key to initiate a call to the friend The IP Deskphone uses the SIP address or phone number from your personal Address Book to make the call To send an IM to a friend on the Friends list uv Directory Filter Select Status SendIM abc 1 Choose one of the following Press the Directory fixed key Press the Filter context sensitive Soft key and select Friends from the menu Press the Select context sensitive soft key while viewing the Address Book Press the Status context sensitive soft key to view the information about the friend Press the SendIM context sensitive soft key to send an IM to the friend The IP Deskphone uses the SIP address for the contact from your personal Address Book Press the abc 123 context sensitive soft key to toggle between numeric and alphabetic input Additional features 5 Use the dialpad to enter the text of the message Send 6 Choose one of the following Ld Press the Send context sensitive soft key to send the IM Back Press the Back context sensitive LLL soft key to return to the previous menu Editing information of a friend You can edit information of a friend on the Friends list To edit your Friends list Choose one of the following Press the Directory fixed key Filter Press the Filter context sensitive Soft key and select Friends from LL the menu Select
130. enu activities and takes precedence over a pop up Instant Message IM Caller identification When you receive an incoming SIP call the Caller ID information appears on the LCD screen When you receive a call from a contact that is entered in the IP Deskphone Address Book the caller information appears as it is in the Address Book See Figure 23 on page 134 You can restrict the information displayed for incoming calls or for calls you make For more information see Configuring Privacy settings on page 255 When you receive an incoming call you can do one of the following e Answer an incoming call See Answering an incoming call on page 134 e Redirect an incoming call See Redirecting an incoming call on page 134 e Decline an incoming call See Declining an incoming call on page 137 Ignore an incoming call See Ignoring an incoming call on page 141 Receive an intercom call See Receiving intercom calls on page 143 Receive paging calls See Receiving paging calls on page 143 Receiving a call Figure 23 Incoming call screen tm chad 0 05 16 923 E From Alex Smith alex smith companyac To Chad Scott chad scott companyb com Subject Daily Status Report Answer Redret Decline ignore i l J Answering an incoming call When you can answer an incoming call you can choose one of four methods To answer an incoming call 1 Choose one of the following
131. er information coming to the IP Deskphone or caller information leaving the IP Deskphone You can restrict the name SIP address or both from appearing on the screen Incoming call privacy You can restrict the information for incoming calls to your IP Deskphone by configuring the Incoming Call Privacy setting Additional features To configure Incoming Call Privacy Prefs 1 Press the Prefs context sensitive soft 7 key select Misc Options and then Incoming Privacy from the menu 2 Press the Up Down navigation key to highlight one of the following None no restriction Name restricts only the name Address restricts only the address All restricts name and number 3 Choose one of the following Change Press the Change context sensitive soft key to change the Incoming Privacy restriction to the highlighted restriction Back Press the Back context sensitive Soft key to return to the previous menu without implementing any changes Outgoing call privacy You can restrict the information for outgoing calls from your IP Deskphone by configuring the Outgoing Call Privacy setting Additional features To configure Outgoing Call Privacy Prefs 1 Press the Prefs context sensitive soft L7 key select Misc Options and then Outgoing Privacy from the menu 2 Press the Up Down navigation key to highlight one of the following None no restrict
132. er level of the initial call and the consultative call For example Person A calls Person B with a precedence level of Immediate During the call Person B performs a consultative transfer to Person C with a precedence level of Flash during the consultation When the call is finally transferred the transferred call has a precedence level of Flash even if the call initially had a precedence level of Immediate Multiple calls When there are multiple calls on the IP Deskphone each call is displayed as a single line on the screen If the line is wider than the screen capacity scroll left and right to see more information If there are multiple incoming calls calls are displayed on the IP Deskphone in the order of precedence from highest to lowest If the calls have the same precedence then the calls are displayed in order of the age of the call from oldest to newest A maximum of two calls are presented at one time When a call is displayed the related tone is played as well Multi Level Precedence and Preemption Example There are 4 incoming calls in the following order and you have not gone off hook 1 Caller A Flash oldest or first coming 2 Caller B Routine next oldest or second coming 3 Caller C Routine third oldest or third coming 4 Caller D Priority newest or just coming The calls are presented in the following order 1 The call from Caller A is displayed first since it has the highest pre
133. er the red LED should blink e whether the call should be added to the Incoming Calls log IM Settings IM Settings is located under User Settings Any change in settings on the primary account takes effect immediately You can also modify settings for a secondary account but they do not take effect until that account registers as the primary account Voice Mail settings Voice Mail Settings is located under User Settings You can program different voice mail addresses and IDs for each account To access the voice mail of a secondary account press the line key of the secondary account to obtain a dial prompt and then press the VMail context sensitive soft key Waiting messages are reported in two ways The red LED is lit if any account has a waiting message A special icon a shaded envelope is displayed on the line key of each account with a waiting message unless the account is in a call Remembering settings after logout For each profile up to 24 sets of per account settings are always remembered If you have configured settings for an account after the account is logged out the settings are restored when the account is logged back in as either a primary or secondary account When an account is logged in without settings saved in the profile a new set of default settings is created for it If there are already 24 sets of per account settings in the profile one setting for which the account is not currently reg
134. erences into the IP Deskphone To backup data stored in the IP Deskphone Presence of USB flash drive Navigate through the menus Services Phone Information USB to verify the presence of the USB flash drive attached to the IP Deskphone After you select the USB menu the attached USB flash drive is displayed along with other USB devices The name of the USB device directly appears from the USB device itself There is no explicit USB flash drive indication Feature characteristics USB flash drives with 8GB or less are supported A file browsing facility is available Most USB flash drives have an LED to indicate file operation in progress After you attach the USB flash drive to the IP Deskphone the IP Deskphone registers and mounts the USB file system Mounting the file system causes the LED to flicker If you disable USB device support then the IP Deskphone does not mount the USB file system and the LED does not light There is no explicit safe removal The USB flash drive can be removed safely when the LED indicator on the memory stick is off Enabling or disabling the USB Port In the Services Phone Information USB Devices screen if the value of Enable USB Port is No then the USB information does not display any USB devices connected The screen displays the information that the USB port is disabled as shown in Figure 52 on page 298 Advanced features Figure 52 USB devices USB port disabled screen If th
135. ernal number by using the dialpad While on an active call toVM po 4 Choose one of the following Press the toVM context sensitive soft key to connect the calling party Back to Voice Mail To return to the previous screen press the Back context sensitive soft key Note 1 The Transfer to Voice Mail feature is not available for all call servers Contact your system administrator or service provider to determine if this feature is available to you Note 2 The Transfer to Voice Mail feature during a conference call is dependent on the call server and cannot be allowed If the secure digits feature is enabled and you connect to Voice Mail during an active call the screen displays the last pressed key only and the remaining digits appear as You can press Hide or Unhide to hide or display the pressed keys Note The Transfer to Voice Mail feature is available only when configured by your system administrator While on an active call Using the Park Call feature You can use the Park Call feature to temporarily park a call to the call server or to a specific user You or another user can retrieve the parked call from another phone Using Park Call does not tie up a line since it is held on the call server Note 1 The Park Call feature is not available for all call servers Contact your system administrator or service provider to determine if this feature is available to you Note 2 The b
136. escribed or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND TH
137. etely delete the contact from the Address Book Choose one of the following Press the Ok context sensitive soft key to confirm Press the Back context sensitive soft key to return to the previous menu Press the Ok context sensitive soft key to complete the procedure and return to the Address Book The Address Book Copying information to the Address Book To copy information from the Call Inbox or the Call Outbox screen to the Address Book use the Copy fixed key Note f you press the Copy fixed key while in idle mode the message No content selected for copying appears on the screen This message does not appear when an IM pop up appears To copy a contact to the Address Book 1 Press the Up Down navigation key to highlight the contact in the Call Inbox or Call Outbox that you want to add to your Address Book and press the Copy fixed key A new screen appears offering the mes Copy following destinations for the contact information 1 Address Book 2 Speed Dial Key 3 Send IM Key 4 Call Forward Key 2 Press the Up Down navigation key to highlight the Address Book and press the Select context sensitive soft key Select The Address Book abc 3 Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters mum 4 Use the dialpad to enter a name for the aaa new entry aaa amu Next 7 5 Choose one of the following
138. eturn to the main Inbox or Outbox Operates like the Back context sensitive soft key Press the up or down arrows on the Navigation Key Cluster to Erase a character backspace when you enter and edit text Highlight items in a list such as Address Book entries or items in your Call Inbox Scroll lists and message contents when you view Instant Messages Note 1 Move the cursor from line to line when entering and editing text or data Note 2 To scroll through a list of items you can press and hold the up or down key Using a USB Mouse The IP Deskphone is equipped with a USB port in which you can connect a USB mouse You can use the USB mouse to activate context sensitive Soft key items and menu items Use your mouse to click a context sensitive soft key label of the LCD screen to activate that item When a menu is open double click on a menu item to activate it or click on the item to highlight it For example you can click the View context sensitive soft key label to open that menu Double click the word Inbox in the menu list you can then double click a name in the Inbox list to initiate a call or click the item to highlight the name To access the Network menu right click anywhere on the display Note USB mouse support is available for the Avaya 1120E IP Deskphone but does not extend to added Expansion Modules Available IP Deskphone call features The IP Deskphone is designed to
139. etween alphabetic or numeric input Bum 4 Usethe dialpad to enter your password aaa aaa aaa Ok 5 Choose one of the following 1 Press the Ok context sensitive soft key Back pa Press the Back context sensitive j soft key to return to the previous menu Yes The IP Deskphone prompts you with Reset 77 Phone 6 Choose one of the following Press the Yes context sensitive soft key to proceed Press the No context sensitive soft key to return to the System menu Erasing the user data The IP Deskphone stores user files that you eventually want to delete These files include 1 Profiles user profile settings 2 Sounds downloaded tones or audio alerts 3 Languages downloaded language files Advanced features 4 System file IP Deskphone system configuration file Deleting this file returns the IP Deskphone to the factory default configuration settings You can delete some or all of these files The deletion of files is often necessary when the IP Deskphone is redeployed to a different user To delete user data files z 1 Press the Services fixed key BS Services d 2 Select File Manager Note You must enter your login password to access the File Manager menu abc 3 Press the abc 123 context sensitive soft key to toggle between alphabetic or numeric input mE 4 Usethe dialpad to enter your password aaa aaa amu Ok m 5 Choose one of the following P
140. ext sensitive soft key to delete the highlighted call Press the AllUsr context sensitive soft key to delete all the calls from the selected caller Press the All context sensitive soft key to clear all calls from the Call Outbox Press the No context sensitive soft key to return to the Outbox Viewing the details of a call in the Call Outbox You can view details of a call in the Call Outbox Call Outbox To view details of a call in the Call Outbox 1 To view details of the selected call press the Right navigation key 2 When you view the details of a call in the Call Outbox you can do one of the following Call Initiate a call to the caller displayed on the screen See To initiate a call from the Call Outbox on page 176 Prev View a previous caller in the Call Outbox list by pressing the Prev context sensitive soft key and return Next to the Outbox screen View the next caller in the Call Outbox list by pressing the Next Back context sensitive soft key and return to the Outbox screen Press the Back context sensitive soft key to return to the Outbox Accessing the calls in your Call Outbox during a call You can access the calls in your Call Outbox during an active call To access the calls in your Call Outbox during a call a 1 To access the calls in your Call Outbox SS Shift Outbax during a call press the Call Outbox key Call Outbox 2 Press the Up Dow
141. features Note The context sensitive soft keys change based on the selected item on the screen Select to enter the selected folder Done to configure the current location as the destination for the send and initiates copy operation Back to return to the previous screen Notes on File Manager General notes for File Manager are as follows Selection of the item or Back context sensitive soft key moves you one level up which results in going off the device and onto the select device screen in some cases In the case of the current selection being a sub folder the selection of or the Back context sensitive soft key has the identical behavior of moving up one level e Selection of a file causes the selected file to copy on to the IP Deskphone flash file system or to invoke a specific handler for the selected file configured after this screen is invoked by other mechanisms Specific example of this is a device configuration file which causes the IP Deskphone to update with selected file rather than to copy the file to a folder Based on the extension of the selected file validation routines runs to verify the file size the free space available on the FFS including restrictions that can be defined for safe usage example limit of XX images or ring tones on the IP Deskphone based on modell Files having unknown extension must not be available for any action The IP Deskphone attempts to perform actions of f
142. from the list of calls in your Call Inbox Note You can initiate a call to the highlighted caller For more information see Initiating a call from the Call Inbox on page 171 Call Inbox Enter Missed All Delete Exit Do one of the following To place a call to the selected address using the primary login of the IP Deskphone press the Enter key To view the details of a highlighted call press the Right navigation key See Viewing the details of a call in the Call Inbox on page 167 To leave the detail view and return to the main inbox screen press the Left navigation key Press the Missed context sensitive soft key to toggle the view filter from the All context sensitive soft key to the Missed context sensitive soft key See Managing missed calls on page 167 The All context sensitive soft key is displayed when the view mode is on Missed and displays all the calls in the Call Inbox Press the Delete context sensitive soft key to delete the highlighted call or all calls in your Call Inbox See Deleting calls in your Call Inbox on page 172 Press the Exit context sensitive soft key to exit the Call Inbox Call Inbox Table 16 on page 166 provides a list of additional user interactions for the main inbox screen Table 16 Additional user interactions Use the Enter key to place a call to the C selected address using the primary login of th
143. g options Friends Groups if you have existing groups in your address book Address book Advanced features Select 9 Press the Select context sensitive soft key J f you choose Friends the bulk key creation process begins If you choose Address Book the bulk key creation process begins f you choose Groups the Select Group screen appears and prompts you to select the specific group you want to use for key creation Or Back Press the Back context sensitive soft J key to dismiss the screen You can view existing groups in your address book if you selected Groups as the source data for the bulk key creation To view existing groups in your address Book if you selected Groups 1 Press the Up Down navigation key to highlight the source data group for the bulk key creation Advanced features 2 Choose one of the following Select Back Press the Select context sensitive soft key to begin the bulk key creation process for the selected group Press the Back context sensitive soft key to dismiss the screen and return to the screen where you can select the source data for bulk key creation Note After you select from one of your existing groups the bulk creation of the keys happens automatically Viewing the existing groups you have in your Address Book RS Directory Filter 2 1 When the IP Deskphone is in the idle
144. g off multiple user accounts The Avaya 1120E IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time By logging off of the primary account all other accounts log off automatically By logging off of a secondary account you remove the selected secondary account from the autologin list For more information about logging off when the IP Deskphone has multiple users see Logging out on page 267 Accessing the Avaya 1120E IP Deskphone Making an emergency call You can use the Avaya 1120E IP Deskphone to make an emergency call to the Public Safety Answering Point PSAP from any accessible screen without logging on When you pick up the handset press the handsfree button or headset button without logging on a message Emergency calls only appears and the Avaya 1120E IP Deskphone can only be used to make an emergency call All context sensitive soft keys and feature keys are blank and unusable except for the second context sensitive soft key which allows you to switch between numeric and alphabetic characters If you hang up before the connection is established the Avaya 1120E IP Deskphone returns to the initial state After the connection is established the call can be disconnected only by an operator If you hang up after the connection has been made the IP Deskphone switches to loudspeaker If the loudspeaker is already on and you press the hang up
145. ge To reply to an Instant Message Reply 1 Press the Reply context sensitive soft key to send an IM in response to the IM a you are viewing abc L __ 2 Press the abc 123 context sensitive soft key to toggle between numeric and alphabetic input 3 Enter the message you want to send as a reply Instant Messaging Send 4 Choose one of the following Press the Send context sensitive Back soft key to send the IM when it is complete Press the Back context sensitive Soft key to return to the previous menu and not send the IM Initiating a call from an Instant Message To initiate a call from the IM Inbox press the Expand fixed key or press the Msgs context sensitive soft key and then select Instant Messaging from the menu Note f your service provider requires that a Directory Number DN be used to initiate a call you cannot initiate a call from an Instant Message To initiate a call from an Instant Message Msgs 1 Choose one of the following Press the Msgs context sensitive soft key and then select Instant Messaging from the menu uu LBgad Press the Expand fixed key 2 Press the Up Down navigation key to highlight an IM from the list of Instant Messages Instant Messaging 3 Press the View context sensitive soft key to access the IM Call 4 To initiate a call to the contact who sent pm you an IM press the Call context sensitive soft key
146. gram is restricted in certain countries either by patents or by copyrighted interfaces the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries so that distribution is permitted only in or among countries not thus excluded In such case this License Third party terms incorporates the limitation as if written in the body of this License 9 The Free Software Foundation may publish revised and or new versions of the General Public License from time to time Such new versions will be similar in spirit to the present version but may differ in detail to address new problems or concerns Each version is given a distinguishing version number If the Program specifies a version number of this License which applies to it and any later version you have the option of following the terms and conditions either of that version or of any later version published by the Free Software Foundation If the Program does not specify a version number of this License you may choose any version ever published by the Free Software Foundation 10 If you wish to incorporate parts of the Program into other free programs whose distribution conditions are different write to the author to ask for permission For software which is copyrighted by the Free Software Foundation write to the Free Software Foundation we sometimes make exceptions for this Our decision will
147. h 159 Goodbye key 19 H Handsfree Speaker key 19 Handsfree calling 124 Headset key 20 Hold key 20 194 l Ignoring a call 141 Immediate 339 Inbox key 22 Incoming call privacy 255 Incoming calls with precedence 349 Instant Message composing 184 Instant Message Inbox Outbox 185 L Language display 97 Language selection 71 Local Search 157 Logging in 68 Logging out 82 M Making a call 121 Making a call by using a pro grammed speed dial key 348 Making a call with MLPP 341 Making an MLPP call by going off hook 341 Making an MLPP call from a re ceived Instant Message 346 Making an MLPP call using Inbox Outbox Address Book and Friends List 345 Missed Calls 167 MLPP 339 MLPP Feature interactions with 360 Msgs Messages key 25 Multi Level Precedence and Pre emption 339 Multiple Appearance Directory Number MADN 257 Multiuser 361 Mute key 18 N Navigation key 19 41 Network Menu 295 O Off hook dialing 122 On hold 194 On hook dialing 124 Outbox key 22 Outgoing call privacy 256 P Park Call 213 Park Call retrieval 214 Prec soft key 342 345 348 Precedence alerting tone 349 precedence call display 349 precedence call display redirected call 350 Precedence Call Waiting tone 349 Precedence Level 343 Preemption 352 Prefs Preferences key 27 30 35 37 40 197 198 200 Presence feature key program ming 236 Priority 339 Privacy settings 255 Prox
148. he menu See Figure 24 on page 145 Figure 24 The Address Book Address Book 2 da companya com 3 bob compb com To view information about a contact use the navigation button to highlight a name and then press the View context sensitive soft key The name The Address Book SIP address and designation of contact or not as Friend appears See Figure 25 on page 146 When you view the details of a contact you can e Send an IM For more information see Composing an Instant Message on page 184 Edit the contact information For more information see Editing a contact in your Address Book on page 149 Figure 25 Contact details E Contact Details 06 28 10 48 am Alex Smith e alex avaya com Friend Call SendIM Edit Back Initiating a call from the Address Book You can initiate a call directly from your IP Deskphone Address Book Note f your service provider requires that a Directory Number DN be used to initiate a call the Address Book entry must have the DN to initiate a call First go off hook by using one of the methods described in the section Making a call using off hook dialing on page 122 If needed you can add a Call Subject For more information see Using Call Subjects on page 126 You can also access the Address Book while on an active call and initiate a new call The IP Deskphone automatically places the active call on hold when you initiate a new call
149. he adapter turns on after enumeration Message Waiting If there is voice message waiting on the IP Deskphone the IP Deskphone turns on the red message waiting LED on the IP Deskphone and on the adapter The IP Deskphone turns off the red message waiting LED if there is no voice message waiting External Alerter The Avaya USB Enhanced Adapter has a port to allow an External Alerter large LED indicator to attach to the adapter The IP Deskphone uses HID commands to keep the External Alerter synchronized with the red Message Waiting LED on the IP Deskphone and on the adapter Incoming Call When there is an incoming call the IP Deskphone sends an alerting event to the adapter The red Message Waiting LED flashes to indicate there is an incoming call on the IP Deskphone Caller ID Information Not applicable Configuring the Avaya 1120E IP Deskphone Feature Description Call Answer You can answer an incoming call by pressing the Headset key on the IP Deskphone or the Off Hook Green key on the adapter After a call is answered audio data flows between the IP Deskphone and the headset adapter through the USB Outgoing Call You can make an outgoing call by either pressing the Headset key on the IP Deskphone or the Off Hook Green key on the adapter When off hook the IP Deskphone streams dial tone to the headset The telephone number must be dialed using the key pad of the IP Des
150. he address you need is item 28 on the list you must enter the digit 8 quickly after entering the digit 2 e 1st Character Search to search for a contact whose name begins with the letter d using the dialpad press the d 3 key on the dialpad The first entry in the Address Book that begins with the letter d appears e Name Search to search for a specific name in your personal Address Book enter the name by using the dialpad Using the Search feature You can search for a contact that is in your IP Deskphone Address Book Local Search or for a contact in a directory that is stored on the call server Global Search You can save a contact name and SIP address found on the call server to your personal Address Book stored in your IP Deskphone Using Local Search You can search for a contact that is stored in your Address Book To search for a contact stored in your Address Book E 2 1 Press the Services fixed key select Services Search and then select Local Search from the menu The Address Book Search LA Back LJ Press the Up Down navigation key and then press the Select context sensitive Soft key to choose a search criteria 1 User Name 2 Name 3 Phone Number Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters Use the dialpad to enter the search information for the contact Choose one of the following Press the Sear
151. he caller s information From with the ringing phone icon The second line displays the precedence level The third line displays the original person who was being called original callee If the incoming call has a subject the third line displays the subject alternating with the original person who was being called The display cycles between the two every six seconds Call transfer with precedence Direct transfer and transfer to voicemail For a direct transfer or transfer to voicemail the precedence level of the transferred call is re used and the precedence selection screen is not shown Multi Level Precedence and Preemption Consultative transfer When doing a consultative call transfer the Call Server does not know if the precedence of the transferred call can be re used Therefore you can only use a precedence level that you are authorized to use You may want to transfer the call with a precedence level higher than the authorized level of the caller being transferred You can specify the precedence to use when making the consultative call To enable this the precedence selection screen is displayed after you select a consultative transfer For information on making a consultative transfer see Transferring a call on page 209 You can only choose a precedence level that you are authorized to use The default value is Routine In a consultative transfer the precedence level of the transferred call is the high
152. he headset supports it The IP Deskphone is a mono device with only one voice channel For stereo USB headsets detected the IP Deskphone replicates one channel voice data to both left and right channels of the headsets to simulate stereo output The following table lists the audio format requirements supported by the IP Deskphone Table 11 Supported USB audio formats Audio Parameters Values Audio Format PCM only Subframe size 2 Bit Resolution 16 bits Configuring the Avaya 1120E IP Deskphone Audio Parameters Values Frequency Type Continuous 0 or Discrete gt 0 Sample Frequency If Continuous default to 16 KHz If Discrete 8 KHz 16KHz or 8KHz multiple Preference is given to 16KHz audio if supported Audio Channel Mono 1 or Stereo 2 After you select the format and the Set Interface command is sent the USB headset runs in Generic Mode 1 operation both audio and HID or Mode 2 operation audio only If the headset runs in Mode 1 operation the IP Deskphone configures the task or callback to communicate with the USB HID control events between the IP Deskphone and the headset You can insert the headset during an active call The IP Deskphone synchronizes the headset state machine of the IP Deskphone to the current state of the headset to ensure the LED match status During the call if the audio negotiated between the two parties is set to 8KHz audio and the IP Deskphone is
153. hen select Backlight Screensaver from the menu 2 Press the Left Right navigation key to TEDI increase or decrease the length of time gt you want the idle screen to remain backlit 3 Choose one of the following Press the Select context sensitive soft key to configure the length of time for the IP Deskphone to remain backlit and return to the Display menu Apply Cancel or Press the Back context sensitive Soft key to keep the existing configurations and return to the Display menu Configuring the Avaya 1120E IP Deskphone Configuring Menu Auto back out You can use the Menu Auto back out feature to configure the time interval required for the IP Deskphone to go back to the idle screen when the IP Deskphone is left inactive To configure Menu Auto back out Prefs 1 Press the Prefs context sensitive soft LU key choose Display and then Menu Auto back out 2 Choose one of the following Press the Select context sensitive Select Back soft key Press the Back context sensitive soft key to return to the previous menu Configuring the Avaya 1120E IP Deskphone 3 Press the Up Down navigation key to TEDI scroll through the screen and choose the m required time interval Choose one of the following values Never 10min bmin 2min 1min 30sec 15sec Note The Never option turns off Menu Auto back out 4 Choose one of the following Selec
154. his menu To view information about the USB port press the USB context sensitive soft key after you access the Phone Information screen To view information about E911 press the E911 context sensitive soft key after you access the Phone Information screen Accessing the services menu Some of the system features require your user password You must consult with the system administrator or service provider before you can access some of the features To access the services menu Press the Services hard key EI Services The Avaya 1120E IP Deskphone displays the following menu 1 Search use to perform local global search 2 Login use when the call server supports multiple user logons only 3 Logout use to logoff the IP Deskphone For more information see Logging off from the IP Deskphone on page 82 4 Check for Updates use to check for the latest software update for the IP Deskphone For more information see Checking for updates on page 286 5 Reset Phone use to perform a reset of the IP Deskphone For more information see Resetting the IP Deskphone on page 289 6 File Manager For more information see Erasing the user data on page 290 7 Logging System use to enable disable SIP logging Advanced features 8 Phone Information use to view phone details For more information see Viewing the IP Deskphone information on page 284 Checking for updates You can check for the la
155. hone Check For Updates check for the latest software update for the IP Deskphone Retrieve Parked Call This feature is not available on all call servers Reset Phone reset your IP Deskphone File Manager manage the IP Deskphone file system and USB Devices attached to the IP Deskphone Logging System enable or disable the logging process Phone Information view information about the hardware and software on your IP Deskphone including user and location information Press the Services key twice quickly to access the Network menu Press the Quit key to cancel the current operation or to exit the menu Note Pressing the Quit key does not affect the status of active calls Press the Inbox key to access your call inbox The call inbox stores all incoming calls on an active IP Deskphone Note This key does not function to send Instant Messages Press the Outbox key to view a record of all Coo hun outgoing calis Note This key does not function as a shift key Press the Directory key to access the Address Book and the Friends list Note You can access the Address Book while on a call and start a new call with a highlighted contact Avaya 1120E IP Deskphone display Your Avaya 1120E IP Deskphone has three display areas The upper display area provides line and feature key status The middle display area contains single line information for items such as caller number ca
156. hone Based on the file extension the destination folder gets selected automatically for example PNG files are sent directly to Images folder on the IP Deskphone If you select a file on the IP Deskphone and press Send an error message appears if there is no USB drive that is currently plugged into the IP Deskphone Sending files from the IP Deskphone to another location on the IP Deskphone is not allowed f you select a file on the IP Deskphone and press Send you are directed to the USB folder you want to send the file to Select Destination Screen while a USB drive is plugged in on the IP Deskphone Back to dismiss the current screen and returns you to the device selection screen File Manager Select Destination prompt screen The File Manager Select Destination prompt screen allows you to select the folder you wish to send or copy the previously selected file into Advanced features Figure 72 on page 328 displays the message to select the destination folder Figure 72 Select Destination The following are the options available for the Select Destination screen e OK to enter in to the selected folder Back to return to the previous screen After you have confirmed to send a file from the IP Deskphone to the USB drive the Select Destination screen appears as shown in Figure 73 on page 329 Advanced features Figure 73 File Manager Select Destination screen Advanced
157. ial List Also you cannot modify the content of the Speed Dial List Invocation of the speed dial list is similar to other feature key invocation The Speed Dial List key causes a full screen list to appear and offers you a chance to automatically dial one of the offered choices The contents of the Speed Dial List varies based on the current call state of the IP Deskphone and the type of speed dial list entry configured Note Only entries in the Speed Dial List can be context sensitive and not all speed dial keys individual feature keys A Speed Dial key or one included in a Speed Dial List can cause a call that it placed on hold when invoked to be un held automatically when call completes based on a new value that must be configured when a Speed Dial key is created or configured Figure 66 on page 320 displays the feature key used by the speed dial list Figure 66 Main feature key screen AVAYA A feature key provisioned for use as a Speed Dial List has a similar appearance to all other programmed feature keys on the idle screen or Advanced features in call screen The label used for the selected key is provided through provisioning The following is the icon for the Speed Dial List key After you press the feature key provisioned as a Speed Dial List the list of Speed Dials configured appears on the screen and the you can select an item from that list to invoke a Speed Dial If the speed dial list is empt
158. ic mode as the default 1 Press the Prefs context sensitive soft Prefs key and then select Misc Options Highlight Alpha Dialing and then press the Change context sensitive soft key 2 Choose one of the following Press the On context sensitive soft On Back key to turn on alphanumeric dialing or Press the Back context sensitive soft key to keep existing configurations and return to the Preferences menu To disable alphabetic mode and configure numeric mode as the default 1 Press the Prefs context sensitive soft Prefs key and then select Misc Options Highlight Alpha Dialing and then press the Change context sensitive soft key Using your Avaya 1120E IP Deskphone 2 Choose one of the following Off Back Press the Off context sensitive soft key to turn on alphanumeric dialing jor Press the Back context sensitive Soft key to keep existing configurations and return to the Preferences menu Entering text using the USB keyboard You can connect a USB keyboard to the USB port of your IP Deskphone to enter text and numbers access some features and duplicate some functions For example to dial a directory number you can use the keyboard number pad to enter digits and the asterisk and octothorpe characters and you can use the alphabetic keys to enter text Table 8 on page 66 describes the associations between the USB keyboard function keys and the IP Deskphon
159. icense V Copyright c 1990 1991 1993 V The Regents of the University of California All rights reserved AM Copyright c lt YEAR gt OWNER All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the name of the lt ORGANIZATION gt nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF Third party terms USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRI
160. ight law that is to say a work containing the Program or a Third party terms portion of it either verbatim or with modifications and or translated into another language Hereinafter translation is included without limitation in the term modification Each licensee is addressed as you Activities other than copying distribution and modification are not covered by this License they are outside its scope The act of running the Program is not restricted and the output from the Program is covered only if its contents constitute a work based on the Program independent of having been made by running the Program Whether that is true depends on what the Program does 1 You may copy and distribute verbatim copies of the Program s source code as you receive it in any medium provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty keep intact all the notices that refer to this License and to the absence of any warranty and give any other recipients of the Program a copy of this License along with the Program You may charge a fee for the physical act of transferring a copy and you may at your option offer warranty protection in exchange for a fee 2 You may modify your copy or copies of the Program or any portion of it thus forming a work based on the Program and copy and distribute such modifications or work under the terms of Section 1 above provided
161. igure 29 Instant Message pop up New IM 1 07 28 12 49 pm gw From Sonya Jolie hi When an IM pop up appears you can do the following Press the View context sensitive soft key to view the complete details of the IM Press the Prev context sensitive soft key to skip to a previous IM if applicable Press the Next context sensitive soft key to skip to the next IM if applicable e Press the Exit context sensitive soft key the Goodbye fixed key or Quit fixed key to exit the IM pop up screen and return to the idle screen when you are not on a call or to the In Call screen if the pop up occurred during a call Configuring Instant Messaging pop ups You can configure Instant Messaging pop ups To enable or disable automatic pop up of a new IM Prefs 1 Press the Prefs context sensitive soft key select User Settings IM Settings J IM Display On Off from the menu Instant Messaging 2 Press the Up Down navigation key to select the user if multiple users are logged into the same deskphone Select 3 Press the Select context sensitive soft i key On 4 Choose one of the following m Press the On Off context sensitive Soft key to toggle between enabling Back IM pop ups or disabling IM pop ups Press the Back context sensitive soft key to return to the previous menu Configuring IM audible alert You can configure the IP Deskphone to audibly alert you when a new IM arrives
162. ile types and extensions it recognizes Scenarios for the use of the USB screens are as follows Scenario 1 If you want to copy an image file from the USB drive into the IP Deskphone Logonto the device and plug the USB flash drive into the IP Deskphone USB port Press the Services hard key and choose File Manager Advanced features Select Flash Disk device The contents of the device are displayed e Select the file you wish to copy and then press Send e You are prompted to select the device you wish to send the selected file Select the IP Deskphone as the destination device The file is validated based on the file extension and the passing of the validation routines and a handler is called for the file In this case the image file copies the images directory of the flash file system on the IP Deskphone e Asuccess message appears on the screen displaying that the file is copied to the IP Deskphone successfully Figure 74 on page 331 displays a sample success message Figure 74 Sample success message for File Manager operation Note After a file is selected there can be multiple reasons why the handling cannot complete The file size may exceed allowed limits there may not be enough space on disk a file with the same name may already exist or actions on the selected file type may not be allowed configuration flag Error conditions display a message on the screen and any action that may tak
163. incoming call by pressing the Headset key on the IP Deskphone or the Off Hook equivalent key on the headset The IP Deskphone coordinates the key events from both sources and performs the necessary call processing operations Call connected indications if available are autonomous within the headset to match its internal state After a call is answered audio data flows between the IP Deskphone and the headset through the USB Outgoing Call You can make an outgoing call by either pressing the Headset key on the IP Deskphone or the Off Hook equivalent key on the headset When off hook the IP Deskphone streams dial tone to the headset This class of headset has no dial pad and the telephone number must be dialed using the key pad of the IP Deskphone After the call is connected voice data streams between the IP Deskphone and the headset Configuring the Avaya 1120E IP Deskphone Table 14 Third party USB headset with HID support features Part 4 of 5 Part 4 of 5 Feature Description Call Release You can release an incoming call or an outgoing call by pressing either the Release Goodbye key on the IP Deskphone or the On Hook equivalent key on the headset After a call is released audio data stops between the IP Deskphone and the headset If you are using the Plantronic headset to release a call press and hold the answer release toggle button for more than two seconds Call Mute The mut
164. ing it is not Third party terms allowed Preamble The licenses for most software are designed to take away your freedom to share and change it By contrast the GNU General Public License is intended to guarantee your freedom to share and change free software to make sure the software is free for all its users This General Public License applies to most of the Free Software Foundation s software and to any other program whose authors commit to using it Some other Free Software Foundation software is covered by the GNU Library General Public License instead You can apply it to your programs too When we speak of free software we are referring to freedom not price Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software and charge for this service if you wish that you receive source code or can get it if you want it that you can change the software or use pieces of it in new free programs and that you know you can do these things To protect your rights we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights These restrictions translate to certain responsibilities for you if you distribute copies of the software or if you modify it For example if you distribute copies of such a program whether gratis or for a fee you must give the recipients all the rights that you have You must make sure that they too rece
165. ion Name restricts only the name Address restricts only the address All restricts name and number 3 Choose one of the following Change Press the Change context sensitive soft key to change the Outgoing Privacy restriction to the highlighted Back restriction LC Press the Back context sensitive Soft key to return to the previous menu without implementing any changes Multiple Appearance Directory Number Multiple Appearance Directory Number MADN also known as Bridge Line Appearance and using Single Call Appearance SCA allows multiple IP Deskphones to appear as a single line to the caller Any of the IP Deskphones with an active MADN feature can initiate or answer a call but only one call can be active at a time However other clients that are part of the same MADN line can join the active call by going off hook Additional features You can prevent others from joining the call by using the MADN feature to make the call private To make the call private you dial a special code Vertical Service Code so that the call server knows that the call is private To dial a Vertical Service Code on an IP Deskphone you must first initiate a new call by pressing the Action context sensitive soft key select New Call Conference and then dial the Vertical Service Code that is provided by your system administrator or service provider Note The MADN feature is only available when you connect to a
166. ion through context sensitive soft keys Part 3 of 9 Audio Voice P e Configure the volume for the following Handset Volume Headset Volume Handsfree Volume Codecs Select the Audio Codecs e G722 wideband codec e PCMU standard u law e G729 729 codec e PCMA standard a law Headset Selection Select the active headset device e Wired USB if wired then select type 1 2 or 3 e Enable HID Commands enable or disable MHA Headset Type e MHA Back Light enable or disable Table 3 Menu items accessed during an in call session through context sensitive soft keys Part 4 of 9 Audio Note You can change the paas audio settings to improve audio s quality based on the available band width If the Internet bandwidth is low you can improve the audio quality by changing the audio setting to low e Monitor Audio Quality used to view details about the audio quality of an active call OR Activate The Activate context sensitive soft key appears when the call is not active The most common usage of this key is when the call displayed onscreen is a call that was parked against the user or a call that the user placed on hold Note The Activate context sensitive soft key never appears at the same time as the Audio context sensitive soft key More Press the More context sensitive os soft key to select a new menu list of l context sensitive soft key
167. ional features Figure 37 Presence status of a friend Accessing your Friends list To check the online status of a friend on your list 1 Choose one of the following Press the Directory fixed key Filter Press the Filter context sensitive pam soft key and select Friends from the menu Select Press the Select context sensitive key pan d Additional features 2 Doone of the following Status Press the Status context sensitive soft key to view the current presence status of the friend All Press the All context sensitive soft C key to view the contents of the Address book including contacts designated as friends and regular contacts Edit Press the Edit context sensitive soft p key to make changes to the i information entered for a friend or to delete the contact from the friends list Exit 77 3 Press the Exit context sensitive soft key to return to the idle screen To initiate a call to a friend on the Friends list 1 Choose one of the following Lr Directory Press the Directory fixed key Filter Press the Filter context sensitive soft key and select Friends from the menu Select Press the Select context sensitive pa soft key while viewing the Address Book Status 2 Press the Status context sensitive soft key to view the information about the friend Additional features Call 3 Press the Call context s
168. ional features Select 6 Choose one of the following m Press the Select context sensitive Soft key to select the Presence detail and move to the confirmation Add Screen ee Press the Add context sensitive soft key to enter a custom note For more information see Adding a new Presence state message on Back page 254 1 Press the Back context sensitive Soft key to return to the previous step OK 7 Press the OK context sensitive soft key to confirm the Presence state selection LA A Adding a new Presence state message You can add a new Presence state message To add a new Presence state message Presnce 1 Pressthe Presnce context sensitive soft key press the More context sensitive pas soft key until Presnce appears Change LLLI 2 Press the Change context sensitive soft key 3 Select Connected or Unavailable from the menu Additional features 4 Press the Add context sensitive soft key Add 5 Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters E 6 Usethe Dialpad to enter a new aaa Presence state message um Se zu amu Ok 7 Choose one of the following Press the Ok context sensitive soft l m key to confirm the entry and Back complete the procedure C Press the Back context sensitive In soft key to return to the previous step Configuring Privacy settings You can restrict call
169. is is an instant message Reny cal perete wack 4 Press the Call soft key The IP Deskphone displays the off hook screen containing the address in the idle screen and the precedence option See Figure 83 Figure 83 IM screen with precedence option Lni jdoe 06 06 8 31am ra syonn Routine Subj Hello Multi Level Precedence and Preemption 5 Press the Prec soft key and navigate to the desired precedence 6 Press the Select soft key to select the desired precedence 7 Press the Send soft key to initiate the call Making a call by using a programmed speed dial key 1 Press the pre programmed speed dial key 2 Go off hook The IP Deskphone displays the off hook screen containing the address assigned to the speed dial key See Figure 84 Figure 84 Off hook speed dial screen Lni jdoe 06 06 8 31am ra Syonn Routine Sub Hello 3 Press the Prec soft key and navigate to the desired precedence 4 Press the Select soft key to select the desired precedence 5 Press the Send soft key to initiate the call Multi Level Precedence and Preemption Incoming calls with precedence Four types of incoming calls with precedence can be displayed 1 Precedence call without subject 2 Precedence call with subject 3 Redirected precedence call without subject 4 Redirected precedence call with subject Note When there is a call with an incoming pre
170. istered is discarded and the new setting is saved Programmable keys A line key associated with a registered account cannot be used for programmable features The Program Key screen lists all the line keys All line keys associated with an account are displayed as such and selecting them displays an error message The Do Not Disturb Call Forward and Presence keys are associated to a specific user account when they are created and determine which account s status to affect For more information see User status on page 279 By default you can press a Speed Dial programmed key to initiate a call using the primary account If a line key is pressed to obtain a dialing prompt and then a speed dial key is pressed the account of the line key is used When accounts are registered on different domains you can only program and use speed dial keys with targets that are reachable on the domain of the secondary account It is possible to program and use speed dial keys with targets that are only reachable on the domain of a secondary account The Speed Dial keys always uses the primary account to determine the presence state of the target Instant Message keys always use the primary account because IM support is disabled for secondary accounts Inbox outbox IM log There is a single inbox a single outbox and a single instant message log for each profile The detailed view of the call log entry indicates the local account asso
171. itiating a call from the Call Inbox When you receive a call that is missed or answered the calling number is listed in the Inbox You can select the number and then dial from the Inbox or you can edit the number in the Inbox To initiate a call from the Call Inbox press the Msg Inbox fixed key and select Inbox from the menu Note 1 lf your service provider requires that a Directory Number DN be used to initiate a call the Call Inbox entry must have the DN to initiate a call Note 2 While you are on a call you can initiate a new call from the Call Inbox For more information see Accessing the calls in your Call Inbox during a call on page 173 To initiate a call from the Call Inbox 1 Press the Msg Inbox fixed key Sg Msglnbox 2 Press the Up Down navigation key to highlight a call from the list of calls in your Call Inbox 3 To view details of the call press the Right navigation key Call Inbox 4 B Eom fan CE eae Edit a Call LA To place a call to the selected address do one of the following Lift the handset Press the Headset fixed key Press the Handsfree fixed key or Press the Edit context sensitive soft key Then press the Send context sensitive soft key Deleting calls in your Call Inbox When you delete calls from the Call Inbox both missed calls and answered calls are deleted When you view the missed calls and select delete only the miss
172. itive soft key on the IP Deskphone This feature allows you to control a call coming to the IP Deskphone using a softphone client on the PC The call data is actually sent and received by the IP Deskphone This feature does not support the Copy context sensitive soft key Additional features Answer Mode Settings For an Avaya 1120E IP Deskphone to automatically be answered on your PC Client softphone you must pre grant authorization to the user or user groups who are making the request for an automatic answer Press Prefs Feature Options and then select Answer Mode Settings to request an automatic answer to the callers The following options are available for the Answer Mode Settings page Allow Mode to select a mode The options for the Allow Mode are as follows Disabled Friends Directory includes all Friends Public includes all users Allow Address to edit the list of address The following context sensitive soft keys are available for the Answer Mode Settings page e Change to open the Allow Mode Settings page if option 1 is selected Allows you to open the Allow Domain page shown if option 2 is selected Back to return to the Feature Options page Allow Mode Settings The Allow Mode Settings screen allows you to enable or disable the feature and to allow automatic requests for Friends Directory or Public users The following context sensitive soft keys are available for
173. ive feature f lime Use the Volume control buttons to adjust the volume of the ringer handset headset speaker and the Handsfree feature Press the top button to increase the volume and press the bottom button to decrease the volume A i ul i ERAS Az Press the Mute key to listen to the call LI amp A Mute without transmitting Press the Mute key again to return to two way conversation The Mute key applies to handsfree handset and headset microphones Note When you enable mute a red LED on the Mute key remains lit Press the Handsfree key to activate the _ built in speaker and microphone of the IP Deskphone Note The Handsfree LED indicator on the Handsfree key lights to indicate when handsfree is active Use the Navigation Key Cluster to scroll through menus and lists that appear on the LCD display screen or for text entry The outer part of this key cluster rocks for up down left and right movements For more information see Navigation keys on page 40 Use the Enter key at the center of the Navigation Key Cluster to select menu items or to confirm changes Note The Enter key has the same function as the context sensitive soft keys Select and Set Press the Goodbye Release key to terminate an active call When multiple calls are active press the Goodbye Release key to end the highlighted call Use the Goodbye Release to close menu navigation or cancel user tasks
174. ive or can get the source code And you must show them these terms so they know their rights We protect your rights with two steps 1 copyright the software and 2 offer you this license which gives you legal permission to copy distribute and or modify the software Also for each author s protection and ours we want to make certain that everyone understands that there is no warranty for this free software If the software is modified by someone else and passed on we want its recipients to know that what they have is not the original so that any problems introduced by others will not reflect on the original authors reputations Finally any free program is threatened constantly by software patents We wish to avoid the danger that redistributors of a free program will individually obtain patent licenses in effect making the program proprietary To prevent this we have made it clear that any patent must be licensed for everyone s free use or not licensed at all The precise terms and conditions for copying distribution and modification follow TERMS AND CONDITIONS FOR COPYING DISTRIBUTION AND MODIFICATION 0 This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public License The Program below refers to any such program or work and a work based on the Program means either the Program or any derivative work under copyr
175. key Enabling and disabling the Ends Dialing feature You can enable the IP Deskphone to use the octothorpe symbol to immediately dial the address or phone number To enable the Ends Dialing feature Prefs L Back On nnn n 1 Press the Prefs context sensitive soft key and then select Misc Options Highlight Ends Dialing and press the Change context sensitive soft key 2 Choose one of the following Press the On context sensitive soft key to turn on Ends Dialing Press the Back context sensitive soft key to keep existing configurations and return to the Preferences menu Using your Avaya 1120E IP Deskphone To disable the Ends Dialing feature Prefs LL Off es L Back To turn off Ends Dialing press the Prefs context sensitive soft key and then select Misc Options Highlight Ends Dialing and press the Change context sensitive soft key Choose one of the following Press the Off context sensitive soft key to turn off Ends Dialing Press the Back context sensitive Soft key to keep existing configurations and return to the Preferences menu Using your Avaya 1120E IP Deskphone Configuring the dialpad to alphanumeric dialing To eliminate the need to press the abc 123 context sensitive soft key when you enter text you can configure the Avaya 1120E IP Deskphone dialpad default to alphabetic mode To configure the dialpad to alphabet
176. key Handsfree key or the Line feature key and dial from the Address Book or Inbox Outbox as follows 1 Press the Address Book or Inbox or Outbox key 2 Navigate to the required entry 3 Press the Select key to conect Answering a call Perform one of the following to answer a call Press the Handsfree key Press the Headset key Press the Line key Press the Answer key Pickup the Handset If you choose not to answer the call you can press one of the following keys Redrct Redirects the call to another party or number Decline Rejects the call and provides the caller with fast busy and no option to go to voice mail You can provide a reason for declining the call Ignore Stops call ringing Making an emergency call Quick reference To make an emergency call logging on is not required Choose one of the following options Lift the Handset and dial the emergency number Press the Handsfree key and dial the emergency number e Press the Headset key and dial the emergency number Quick reference Initiating a converence call 1 During a call press the Conf Context sensitive soft key 2 Enter the SIP address or phone number or select an entry from the Address Book Inbox or Outbox and complete the call 3 Press the Join key select Conference and press the OK key to create a conference call You can continue to add more callers to the conferen
177. keys on the adapter to the keys on the IP Deskphone the Avaya Enhanced Adapter has a Avaya logo key which does not exist on the IP Deskphone Table 13 on page 112 illustrates the mappings Key press events on the adapter are sent to the IP Deskphone through the USB When the IP Deskphone receives these events it maps them to the corresponding key events as if the keys on the IP Deskphone are pressed LED There are two LEDs on the adapters one for the mute status and the other for message waiting These two LEDs are also mapped to the corresponding LEDs on the IP Deskphone The IP Deskphone synchronizes the LEDs status with that of the IP Deskphone the Mute LED for mute indication and the Message Waiting LED for message waiting and incoming call flash indications The Avaya USB Enhanced Adapter has an extra port to connect an external alerter If there is an external alerter attached the external alerter is kept synchronized with the Message Waiting LED Configuring the Avaya 1120E IP Deskphone Feature Description Attached Indicator When a Avaya USB Mobile or Enhanced Headset is connected to the IP Deskphone after enumeration the IP Deskphone flashes the LEDs on the headset for a short duration to indicate the headset is ready to use Back Light Both adapters have a back light to allow easy identification of the adapters If the back light is enabled in the Headset screen the back light of t
178. knowledgement screen on page 355 4 4 When the preemption is acknowledged or after three seconds elapse a Preemption tone stops b The new preemption precedence call screen is displayed c The preempting call presents with the appropriate ringing Multi Level Precedence and Preemption Figure 86 Preemption acknowledgement screen Lni jdoe 06 06 8 31am a gt From Jonn Routine Reason Preempted External preemption The IP Deskphone supports preemption from external sources Multi Level Precedence and Preemption The following table describes the IP Deskphone behaviors that occur when receiving a call from an external source with higher precedence than the presented current calls and no call appearances are available Table 21 When a preemption call is received from an external source Call state Preemption behavior While on an active call music on hold 1 Preemption tone is played through the handsfree speaker The active call is removed The preemption acknowledgment screen is displayed See Figure 86 Preemption acknowledgement screen on page 355 4 When the preemption call is acknowledged by pressing OK or after 5 minutes the preemption tone is ended and the new preemption precedence call is displayed While a call is on hold remote or local 1 Preemption tone is played through the handsfree speaker 2 The new preemption precedence call scree
179. kphone After a call is answered audio data flows between the IP Deskphone and the headset adapter through the USB Call Release You can release an incoming call or an outgoing call by pressing either the On Hook Red key on the adapter or the Release Goodbye key on the IP Deskphone After a call is released audio data between the IP Deskphone and the headset stops Call Mute Pressing the Mute key on the adapter is equivalent to pressing the Mute key on the IP Deskphone After processing the mute event the voice path from the IP Deskphone to the far end is muted Both the Mute LED on the IP Deskphone and the LED on the adapter are lit to indicate the call is muted When unmuted the voice path resumes and both LEDs go off Configuring the Avaya 1120E IP Deskphone Feature Description Volume Up Down Pressing the Volume Up Down key on the adapter is equivalent to pressing the Volume Up Down key on the IP Deskphone After processing the Volume Up Down events the system volume changes and affects the volume on the attached headset Audio Processing Same as the wired headset Audio quality is restricted to narrow band with mono voice channel only Table 13 on page 112 lists the Avaya USB adapter key mappings Table 13 Avaya USB adapter key mappings Keys on adapter Keys on the IP Deskphone Blue Key Expand Key Green Key Headset Key Red Key Release Key Mute Key Mut
180. l Forward mode for a different target they are updated to use the new target e If you select the forward none option the Call Forward feature is deactivated for all accounts for which it is currently active After a single account CFwd programmed key is pressed Ifthe account is already forwarding calls to the programmed target call forwarding is deactivated e If call forwarding is not already activated then the account is configured to forward calls to the given target disabling DND if necessary and overriding any other call forward target that might be active for the account After a forward all programmed key is pressed e Ifall accounts are already configured to forward calls to the key s target then Call Forward is disabled for all accounts f not Call Forward is activated for all accounts using the key s target For both single and all keys you can treat the key as a toggle If no Call Forward or DND operations are selected pressing the key switches one or all accounts between forwarding to the key s target and not forwarding states The Call Forward mode and target for each account is persistent If you restart the IP Deskphone or logout and login the Call Forward state is retained Presence Selecting the Presence command from the Services menu prompts you to specify which presence state of the account should be modified The option all lets you configure all accounts to the same presence in one ope
181. l features 192 Address Book 81 145 Advance system features 284 Alphanumeric dialing 65 Answering a call 134 Audio key 33 B Backlight Screensaver 88 Bluetooth wireless technology 118 C Call Forward 247 Call Forward feature key program ming 233 Call Inbox 163 Call Origination Busy 340 357 Call Outbox 174 Call Parking with MLPP 360 Call Subjects 126 Call Transfer Consultative with MLPP 360 Call Transfer Direct with MLPP 360 Call transfer with precedence 350 Call Waiting Disabled with MLPP 361 Caller identification 133 Conference call Ad hoc confer ence with MLPP 360 Conference calls 204 Configuring the phone 86 Connecting the components 50 Consultative transfer with MLPP 351 Context sensitive soft keys 18 24 Copy key 20 153 245 D Date format 98 Declining a call 137 Directory key 22 Display screen contrast 86 Display screen icons 334 Do Not Disturb feature key pro gramming 234 Domain 69 E Emergency 911 339 Enter key 19 Entering Text 60 Erasing user data 290 Expand key 19 Expansion Module 17 52 60 86 393 Expansion Module for Avaya 1100 Series IP Deskphones 224 External preemption 355 F Feature interactions with MLPP 360 Feature key auto programming 240 Feature key options 224 Feature key programming 225 Feature keys 18 Feature Status Indicator 181 Flash 339 Flash Override 339 Friends feature 216 Friends list 217 G Global Searc
182. l while on an active call with more than one other caller 1 Press the Up Down navigation key to highlight one of the calls Join 2 Pressthe Join context sensitive soft key and select Conference from the menu The calls are joined together as a conference call on the call server When you receive a new call while on a conference call you can answer ignore decline or forward the call as you would any call You can also initiate a new call while on a conference call in the normal way and return to the conference call after you complete the call The conference call continues while you are on the other call Note f you press the Goodbye key or select Release from the Action menu while on the conference call you leave the conference call The conference call continues with the other callers While on an active call To join a call to an existing conference call 1 Press the Up Down navigation key to highlight the call you want to join to the conference Join 2 Press the Join context sensitive soft key mn to join the highlighted call to the conference Ad hoc conferencing w hen connecting to the Call Server This feature allows you to make ad hoc conference calls when you connect to the Call Server Note Your system administrator must enable ad hoc conferencing before you connect to the Call Server Press Server settings and then Domain settings to open the Domain screen Figure 33 on page 206 shows th
183. layed The operation is performed immediately and a message indicating what was done is displayed DND mode for each account is persistent If you restart the IP Deskphone or log out and log in the account maintains the original state Call Forwarding Selecting the Call Forward command from the Services menu prompts you to specify which account must be placed in Call Forward mode The option forward all places all accounts in Call Forward mode in one operation and the option forward none deactivates Call Forward for all accounts at once The following scenarios apply to Call Forward e f you activate Call Forward for a specific account then all calls to the selected account are redirected automatically to the specified address The target address of the account must be reachable from the domain Calls to other accounts are still received The line key label periodically indicates that Call Forward mode is active e f you select a single account with neither Call Forward nor DND active then you are prompted to specify a forwarding target Call Forward is then enabled If DND is already active a message indicating Call Forward cannot be activated displays If Call Forward mode is already active then you are prompted whether to deactivate it f you select the forward all option then all accounts are configured in Call Forward mode using the provided target DND mode is deactivated for all accounts If accounts are already in Cal
184. lete context sensitive soft key to delete the selected Call Subject A confirmation screen appears with the question Delete call subject 4 Choose one of the following Ok Back Press the Ok context sensitive soft lor key to confirm the deletion of the Call Subject Press the Back context sensitive soft key to not delete the Call Subject and return to the previous menu Editing a Call Subject You can edit a Call Subject while the IP Deskphone is idle Making a call To edit a Call Subject while the IP Deskphone is idle Prefs Press the Prefs context sensitive soft key select Feature Options and then select Call Subject from the menu Press the Up Down navigation key to scroll through and highlight the Call Subject to edit Press the Edit context sensitive soft key to edit the selected Call Subject Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters Use the dialpad to edit the Call Subject Choose one of the following Press the Save context sensitive soft key to confirm the changes Press the Back context sensitive soft key to return to the previous menu without editing the Call Subject Receiving a call Receiving a call When you receive a call you are typically notified by the alerting ring and the incoming caller identification appears on the LCD screen The incoming call forces the screen to exit active m
185. ller name menu items feature prompt strings user entered digits date and time information and telephone information The lower display area provides context sensitive soft key label information Figure 3 IP Deskphone LCD screen Upper display area User defined feature key labels Middle display area Date Time display Call party information Menu information Directories information Lower Display Area context sensitive key labels Cleaning the Avaya 1120E IP Deskphone LCD display screen To clean the LCD display screen gently wipe with a soft dry cloth CAUTION Do not use any liquids or powders on the IP Deskphone Using anything other than a soft dry cloth can contaminate IP Deskphone components and cause premature failure Context sensitive soft keys Your Avaya 1120 IP Deskphone has four context sensitive soft keys beneath the LCD screen The context sensitive soft keys access different features and menus depending on the state of the IP Deskphone and the menu you access Figure 4 on page 24 shows the context sensitive soft keys while the IP Deskphone is in the idle state Figure 4 Context sensitive soft keys when the IP Deskphone is in the idle state Redial abc More Table 1 on page 25 lists the context sensitive soft keys that you can use to access menu items Table 1 Menu items accessed through context sensitive soft keys Part 1 of 6 Redial or NewCall abc
186. load the latest address book Confirmation logon screen When you complete the logon process the logon confirmation screen appears as shown in Figure 16 on page 81 Press the OK context sensitive soft key to complete the logon process If the login is unsuccessful a login error message Failed to login user Authentication required appears Press the OK context sensitive soft key to return to the first logon screen The most common cause for logon failure is the incorrect entry of your password Note In case of login failures the IP Deskphone displays the message Failed to login user and then automatically returns to the login screen Figure 16 Logon confirmation screen User login 06 28 10 48 am chad avaya com is now permanently logged in Accessing the Avaya 1120E IP Deskphone Logging off from the IP Deskphone To log off from the IP Deskphone s 1 Press the Services fixed key and then m Services select Logout from the menu abc 2 Press the abc 123 context sensitive soft key to toggle between alphabetic or numeric input Zan 3 Use the dialpad to enter your password aaa at the prompt aaa amu 4 Choose one of the following Press the Logout context sensitive Logout Back soft key to complete the logout or I process The IP Deskphone returns to the User Login screen Press the Back context sensitive soft key to remain logged on and return to the Services menu Loggin
187. m the wall to adjust the lower screws 5 When the lower screws are snug install the IP Deskphone on the mounting screws and then tighten the top screws Figure 13 Rotate the IP Deskphone into the wall mount position Tilt lever Wall mount lever Using your Avaya 1120E IP Deskphone Method B 1 Attach the 15 cm 6 inch CAT5e cable 2 Position the stand over the mounting rivets and slide the IP Deskphone down the wall so that the rivets fit into the slots on the stand indicated in Figure 12 on page 58 Method B 3 Replace the stand cover Ensure that all cables are neatly routed and press the stand cover into place until you hear a click 4 Put the IP Deskphone in the wall mount position optional If you wall mount your IP Deskphone put it in the wall mount position by holding the Tilt Lever and pressing the IP Deskphone towards the base until the IP Deskphone is parallel with the base Release the Tilt Lever and continue to push the IP Deskphone towards the base until you hear an audible click Ensure the IP Deskphone is securely locked in position Attention To add an Expansion Module for Avaya 1100 Series IP Deskphones see Expansion Module for Avaya 1100 Series IP Deskphones SIP Software User Guide NN431 10 301 Entering text You use can use combinations of the letters and numbers on the dialpad of your IP Deskphone to for example spell names or words in Instant Messages IMs enter SIP addresses cre
188. menu Select to select the currently highlighted setting e Back to dismiss the screensaver mode menu Note Some options may not appear depending on configuration Disabling the Screensaver displays a message confirming your selection Figure 59 on page 305 displays the screensaver disable message screen Advanced features Figure 59 Screensaver disabled message Enabling the screensaver in no password mode displays a message confirming your selection Figure 60 on page 305 displays the screensaver enable message screen Figure 60 Screensaver enabled message Note If the device configuration does not allow the use of a password free screensaver this menu option is unavailable to you Enabling the screensaver in password protected mode prompts you to enter the password before logging in Advanced features The screen lets you launch the user defined password definition screen if it is enabled in the configuration The text on screen displays Enter user password to activate screensaver followed by a user input prompt Figure 61 on page 306 displays the screensaver password screen Figure 61 Screensaver password screen The options which are available for the Enable with password mode are as follows e Ok Screensaver enabled message appears if the password is valid Invalid password message appears if the password is invalid e 123 abc to toggle input mode between numeric or alph
189. n ID enter your password and select the duration of this Accessing the Avaya 1120E IP Deskphone session However the first time you use your IP Deskphone you need to complete some of the following procedures e Automatic login on page 69 e Configuring the domain on page 69 e Selecting a language on page 71 e Logging on to your Avaya 1120E IP Deskphone on page 72 e Configuring the duration of the login on page 76 e Selecting a location on page 78 User Profile on page 80 e Overwriting your personal Address Book on page 81 Note The system automatically logs you back on after a power outage or software upgrade The system administrator configures this feature on a network wide basis Automatic login Before you first receive your Avaya 1120E IP Deskphone your system administrator can configure your IP Deskphone with your user logon and password If this is the case after you plug in the IP Deskphone you can use it without further configuration Note If the IP Deskphone is configured with automatic logon you can not use the log off function and you need a password to access some features and functions Contact your system administrator or service provider for further information Configuring the domain Before the log on process if you need to change the domain or confirm that the domain you log on to is correct press the Domain context sensitive soft key from the logon prompt The current
190. n between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Note The user should not make changes or modifications not expressly approved by Avaya Any such changes could void the user authority to operate the equipment This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada Warnings This is a Class B product In a domestic environment this product can cause radio interference in which case the user must take adequate measures e Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Regulatory and safety information TOP ignis PER E A iR VCC OREI BHigitibe da C DOG eRT DT LE RBM LELTW ETA T0 SRASSAOS L Eya yE BALTA ADL Ba talitat Hugt RRS BAM lc ET ELUM RIES SLT PEL Table 5 lists EMC compliance for various jurisdictions Table 5 EMC compliance Jurisdiction Standard Description United FCC CFR 47 Part Class B Emissions FCC Rules for States 15 Radio Frequency Devices see Notes 1 and 2 Canada ICES 003 Class B Emissions Interference Causing Equipment Standard Digital
191. n is displayed 3 3 When preemption is acknowledged or after 3 seconds the preemption tone stops An incoming call is ringing 1 The incoming call is removed Multi Level Precedence and Preemption Table 21 When a preemption call is received from an external source Call state Preemption behavior An outgoing call is ringing 1 The preemption tone plays continuously in the Handsfree speaker for few seconds 2 The preemption acknowledgment screen is displayed See Figure 86 Preemption acknowledgement screen on page 355 3 When the preemption is acknowledged or after three seconds elapse the preemption tone stops Call Origination Busy When Call Origination Busy is enabled incoming calls are prevented from disturbing you when you are in the process of making an outbound call When your IP Deskphone is on hook or off hook and you enter the first digit or character then any call that comes in during the entry sequence is not presented to you Incoming calls are shown when you cancel the outbound call by pressing Goodbye or when you place the receiver on hook and the IP Deskphone goes back to the idle state If you place an outbound call and that outbound call rings or receives a busy signal any incoming call that was not presented is then presented Note The outgoing call cannot be preempted by any call until the outgoing call rings or receives a busy signal The followi
192. n navigation key to highlight a call from the list of calls in your Call Outbox 3 Choose one of the following Select Press the Select context sensitive e soft key to initiate a call to the highlighted caller Note This places the current call on hold if it is not already on hold Back Press the Back context sensitive soft key to return to the Incall screen Instant Messaging Instant Messaging You can use your IP Deskphone to send and receive an Instant Message IM You can access and respond to an IM while on a call The blue LED Feature Status Indicator at the top left of the IP Deskphone lights accompanied by a beep when a new IM arrives Configuring Instant Messaging You can configure your IP Deskphone settings to manage an incoming IM Enable or disable the automatic pop up of a new IM Enable or disable an audible alert on a new IM Configuring IM automatic pop up You can configure the IP Deskphone to automatically display an incoming new IM as a pop up The IM pops up when the IP Deskphone is idle or while on a call You can disable the IM pop up feature Note An IM pop up does not occur if you are navigating the IM screens or navigating the menu structure in general When this exception occurs the IM goes directly to the IM Inbox and the blue LED activates Figure 29 on page 182 shows the IM pop screen on the Avaya 1120E IP Deskphone Instant Messaging F
193. navigate back to the select drive screen Figure 70 on page 325 displays the select device screen Advanced features Figure 70 File manager select device screen The following are the options available for the Select Device screen Seleci to enter the selected device Exit to dismiss the file manager and returns to the Services menu After you select the device you want to navigate one of the following screens in Figure 71 on page 326 appears Advanced features Figure 71 File manager device browsing screen Advanced features The file manager browsing screen provides the following options Note The context sensitive soft keys change based on the selected item on the screen Select to enter into the selected folder Back to return to the previous screen Delete Ifyou select a file it prompts for deletion and deletes files If you do not respond to the deletion prompt in 15 seconds deletion is cancelled Ifyou select a folder on IP Deskphone it prompts for deletion of all contents of the folder but not the folder Ifyou select a folder on USB device it prompts for deletion of folder and all its contents If you do not respond to the deletion prompt in 15 seconds deletion is cancelled Send appears only after you select a file f you select a file on a USB device and press Send you can send or copy the selected file to the IP Deskp
194. ne account must be selected 2 Prompts where an all or none option is available In the first case if you have logged in only one account then the prompt is not displayed The single account is selected automatically and the next screen is immediately displayed Otherwise the primary account is always at the top of the list and is highlighted when the prompt is first displayed In all cases pressing the line key of an account highlights the corresponding item in the account list If no selection is made in a certain amount of time then the operation is cancelled Advanced features Advanced features The following chapter describes the following advanced features e Viewing the IP Deskphone information on page 284 e Accessing the services menu on page 285 e Network menu on page 295 Viewing the IP Deskphone information To view the Phone information for the Avaya 1120E IP Deskphone 1 Press the Services hard key and select E Services Phone Information from the menu You can view the following information e Load Ver e Software e E M Software Presence e FeatActv Srv Pkg Location Press the Details context sensitive soft key to show e Primary User e Primary Domain MAC e IP e License server Status Advanced features Press the Back context sensitive soft key to go back to the Phone Information Screen Note You cannot make any changes to the setting from t
195. nected The red LED of the Headset key lights when you use a headset oa Hold Use to place a call on hold or to retrieve a call on hold Note The abc 123 context sensitive soft key toggles between alphabetic and numeric input When the context sensitive soft key label is abc you can enter alphabetic text and when the con text sensitive soft ley label is 123 you can enter numbers Commonly used functions Procedures for the most commonly used functions are provided below Enter your User ID and press the Login key Enter your password and press the Next key To permanently login press the Next key To login for a period of time press the Timed key enter the dura tion of your login and press the Next key Quick reference 1 Press the Services hard key and then select Logout Press the abc 123 context sensitive soft key to toggle between alphabet and numeric input 3 Press Logout context sensitive key MEL lave E Ke L Lift the Handset or press the Headset key Handsfree key or the Line key and enter the SIP address or phone number and press send Or press the Redial key to call the previously entered SIP address or phone number e Press the Directory hard key select Friends select an entry press Status and then press the Call key Press the Services hard key select Search select an entry in the Address Book and then press the Call key Lift the Handset or press the Headset
196. new Call Decline Reason to the list of Call Decline Reasons for later use To delete a Call Decline Reason 1 Press the Up Down navigation key to scroll through and highlight the Call Decline Reason to delete Delete 2 Press the Delete context sensitive soft key to delete the selected Call Decline Reason A confirmation screen appears with the question Delete Decline Reason 3 Choose one of the following Ok Back Press the Ok context sensitive soft lor key to confirm the deletion of the Call Decline Reason Press the Back context sensitive soft key to return to the previous menu without deleting the Call Decline Reason Receiving a call To edit a Call Decline Reason 1 Press the Up Down navigation key to scroll through and highlight the Call Decline Reason to edit CI 2 Press the Edit context sensitive soft key to edit the selected Call Decline Reason abc 3 Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters aaa 4 Use the dialpad to edit the Call Decline aaa Reason agp amu 5 Choose one of the following Save Back Press the Save context sensitive or 17 soft key to confirm the changes Press the Back context sensitive Soft key to return to the previous menu without editing the Call Decline Reason Ignoring an incoming call You can terminate an incoming call alert without answering the call or
197. ng procedure to connect the optional headset to the IP Deskphone 1 On the back of the IP Deskphone plug the headset connector into the RJ 9 headset jack marked with the symbol Thread the headset cord along with the handset cord through the channels in the stand so that the headset cord exits the channel marked with the symbol Selecting the headset tuning parameter You can select a headset from the following list of supported headsets Type 1 Monaural and Binaural Headset Monaural Headset Plantronics Model number H251N Part number 64338 01 with cable Model Number A10 Part Number 66268 02 Binaural Headset Plantronics Model number H261N Part number 64339 01 with cable Model Number A10 Part Number 66268 02 Type 2 Monaural and Binaural Headset Monaural Headset Plantronics Model number HW251N Part number 75100 06 with cable Model Number A10 Part Number 66268 02 Binaural Headset Plantronics Model number HW261N Part number 75101 06 with cable Model Number A10 Part Number 66268 02 Type 3 Binaural Headset Binaural Headset GN Netcom Model number GN 4800 Part number 48492 09 After you select a headset the corresponding tuning parameters are applied automatically Using your Avaya 1120E IP Deskphone Perform the following procedure to select a headset 1 Press Prefs 2 Select Audio 3 Select Headset Type Connecting the LAN ethernet cabl
198. ng sections describe Call Origination Busy behavior in various scenarios Multi Level Precedence and Preemption Incoming call while dialling outbound number one free call appearance line When you enter the first digit or character to make a new call then any call that comes in during this time is not presented The incoming call hears ringback tone Your dial pad entry sequence is not interrupted The incoming call is shown to you when you complete dialing your call and ring or busy signal is heard The incoming call is presented if the incoming call has not hung up You can decide to answer the call e you decide to cancel dialling by pressing Goodbye or hanging up The incoming call is presented if the incoming call has not hung up You can decide to answer the call Incoming call while dialing outbound number held call with priority higher then incoming call When you enter the first digit or character to make a new call then any call that comes in during this time is not presented Your dial pad entry sequence is not interrupted Since the incoming call is of lower precedence than the held call and you are entering digits for another call the incoming call is sent a busy response The caller sees a User is Busy message See Figure 87 Figure 87 User is Busy message Sc al User is Busy Note The held call and the process of placing the second call are counted as two consumed call appearances Mul
199. ng the Address Book 0 0 eee eee eee 145 Initiating a call from the Address Book 146 Adding a contact to your Address Book 148 Editing a contact in your Address Book 149 Copying information to the Address Book 153 Searching for a contact in the Address Book 155 Using the Search feature in the Address Book 156 Using the Search feature 0 0 0 cece eee 157 Using Local Search 02 000 c eee eee 157 Using Global Search 000 2c cee eee 159 Call Inbox 2 c2lkSII eT one eae 163 Accessing the Call Inbox lille 164 Managing calls in the Call Inbox while not on a call 164 Viewing the details of a call in the Call Inbox 167 Managing missed calls llle 167 Missed Calls Notification lessen 169 Initiating a call from the Call Inbox 171 Deleting calls in your Call Inbox 172 Accessing the calls in your Call Inbox during a call 173 Call Outbox 225 lle bee ceed rus 174 Accessing the Call Outbox 0 00 cee eee eee 175 Managing calls in the Call Outbox while not on a call Initiating a call from the Call Outbox Deleting calls from your Call Outbox Viewing the details of a call in the Call Outbox Accessing the calls in your Call Outbox during a call Instant Messaging
200. ng the USB flash drive Images for the 1120E IP Deskphone cannot exceed 128 KB The images must be resized before they are loaded onto the IP Deskphone The image size for the 1120E is 240 x 88 Images can be displayed as a slideshow Choose Prefs Display Display Screensaver Images and then select Slideshow Background image The IP Deskphone displays background images on the screen From the preferences menu you can browse the stored images on the file system and select an image for the user interface Figure 63 on page 309 displays the background image menu Figure 63 Display menu Advanced features Selection of the menu item takes you to a new display list that contains all the available image files on the Flash File System Selecting an image screen Select an image from a list of images currently stored on the Flash File System of the device 1 To select background image press the Prefs context sensitive soft key choose Display and then Background Image Figure 64 on page 310 displays the filenames of all image files currently stored on the Flash File System of the IP Deskphone Figure 64 File names containing image files 2 The following are the options available for the background selection screen e Select to select the currently highlighted image Back to dismiss the Image selection screen After you select the background image you want to use the confirmation screen appears Figur
201. ng the primary user s account using a different explicitly selected account The usual way to select an alternate account is to press the line key of that account to obtain a dialing prompt If you initiate dialing by pressing digits from the Idle screen the primary account is used after you lift the handset press the headset key or press the handsfree key The same applies if you initiate a call from the inbox outbox or Instant Messages screen Similarly the primary account is used when a dial prompt is first obtained after you lift the handset press the handset key or press the headset key and the call is initiated by pressing digits from the Idle screen or by pressing the Send context sensitive soft key If you initiate a call by pressing a line key the user account associated with that line key is used when the call is initiated If you initiate a call from the Address Book or Friends list the account that is selected to display the list is the same account that establishes the call For more information see Receiving a call on page 273 and Menu features on page 275 In all cases if you initiate the call by pressing a line key then the account associated with that particular line key takes precedence For example pressing Line Key 1 to obtain a dial prompt dialing then pressing Line Key 2 initiates the call using the account associated with Line Key 2 However there are cases where pressing a Line Key d
202. not display context sensitive soft keys Receiving a call The IP Deskphone blocks all key events such as line keys and digit keys except for the Volume up and down keys the Mute on and off key and the Release key Goodbye key f you are on an active call the IP Deskphone does not auto answer the page call e While the page call is active Do Not Disturb DND is enabled on the IP Deskphone the IP Deskphone does not accept other incoming calls until the page call ends If you are in the process of making an outgoing call and a page call comes in the IP Deskphone ends the outgoing call and auto answers the page call The Address Book The Address Book The Address Book is a personal directory of contacts from which you can make a phone call or send an Instant Message IM You can access the Address Book while on a call and start a new call from the highlighted contact You can use the Address Book for the following e Viewing the Address Book on page 145 Initiating a call from the Address Book on page 146 e Adding a contact to your Address Book on page 148 e Editing a contact in your Address Book on page 149 e Copying information to the Address Book on page 153 e Searching for a contact in the Address Book on page 155 Viewing the Address Book To access the Address Book press the Directory fixed key or press the View context sensitive soft key and then select Address Book from t
203. nts Figure 48 Avaya 1120E IP Deskphone with Expansion Module and multiple accounts ili Ww Useri 01 17 1 54 pm 4 missed calis Serves Msgs Prefs iih a Pressing a line key either brings up a dialing prompt initiates a call to a pre selected target or answers an incoming call For more information see Making a call on page 272 At select account prompts such as the Logout screen and User Settings Screen pressing a line key highlights the corresponding account Each line key reflects the state of its account fthere is a call for the account a phone icon shows the state of the call whether it is on hold or ringing e fthere is more than one call the state of the most active call is displayed Missed incoming calls and new voice mail messages for the account are indicated with an icon This supplements the NN missed calls message on the idle screen and the red LED which cannot provide per account information MADN Do Not Disturb and Call Forwarding features also affect the appropriate line key icon of the account Making a call You can place a call using any of the registered user accounts The selected user account determines which proxy is used which domain name is used for the call target if none was specified who the target sees is calling and what service package dependent features are available The ways to initiate an outgoing call fall into two categories always usi
204. ny it with the information you received as to the offer to distribute corresponding source code This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer in accord with Subsection b above The source code for a work means the preferred form of the work for making modifications to it For an executable work complete source code means all the source code for all modules it contains plus any associated interface definition files plus the scripts used to control compilation and installation of the executable However as a special exception the source code distributed need not include anything that is normally distributed in either source or binary form with the major components compiler kernel and so on of the operating system on which the executable runs unless that component itself accompanies the executable If distribution of executable or object code is made by offering access to copy from a designated place then offering equivalent access to copy the source code from the same place counts as distribution of the source code even though third parties are not compelled to copy the source along with the object code 4 You may not copy modify sublicense or distribute the Program except as expressly provided under this License Any attempt otherwise to copy modify sublicense or distribute the Program is void and will automatically terminate
205. o return to the System menu The IP Deskphone logs you out from the current domain and returns you to the User Domain Login screen rM 8 Press the Domain context sensitive soft key 9 Choose one of the following Domains Done Press the Domains context p sensitive soft key to change the M current domain Press the Done context sensitive soft key to keep the existing configurations and return to the User Login screen 10 Press the Up Down navigation key to highlight the new domain you want to use Advanced features Select 11 Choose one of the following Press the Select context sensitive soft key to change the domain to the highlighted domain from the list The IP Deskphone returns to the Current Domain display screen and the new domain appears Back Press the Back context sensitive m soft key to keep the existing configurations and return to the Display menu C 12 Press the Done context sensitive soft i key to confirm the new Domain and return to the User Login screen 13 Log on as usual Resetting the IP Deskphone You can use this feature to reset the IP Deskphone without unplugging the power cable To reset the IP Deskphone y 1 Press the Services fixed key and then m Services select Reset Phone Select pa 2 Press the Select context sensitive soft key Advanced features abc 77 3 Press the abc 123 context sensitive soft key to toggle b
206. o your IP Deskphone If you delete your User Profile the IP Deskphone reboots and you must log on and create a new User Profile When you log on to your IP Deskphone your specific settings and data are automatically available for you The information stored in your user profile includes Independent volume adjustments for handset headset and handsfree Alerting Volume adjustment e Idle Screen display text Display Contrast and Backlight Screen Saver settings Voice Mail settings number and mailbox ID User location from a server provided list Time Date and Zone format settings e Call Subjects Call Decline reasons Instant Messaging settings and Instant Message Inbox Outbox Default dialing alpha numeric Call Ignore action local network e Search method Name First character Index e User Presence selection Dialing pattern default alpha numeric e Address Book entries Call Inbox and Call Outbox entries Programmable keys configuration e Ends dialing configuration Accessing the Avaya 1120E IP Deskphone Overwriting your personal Address Book When an address book exists on a call server such as an address book for a specific company you can update your personal Address Book with an address book from the call server The system administrator configures the system to enable this feature If a new address book is available on the call server the IP Deskphone prompts you to down
207. oes not initiate dialing for example Address Book in Select mode While the outgoing call is ringing the selected account is displayed on screen on a From line Receiving a call When you receive an incoming call the displayed information shows which account the call is intended to reach The line key of the corresponding account displays an incoming call icon The call can be answered by e pressing the Answer context sensitive soft key e taking the handset off hook pressing the headset or handsfree key pressing the appropriate line key of the account Note You cannot use a different account to answer the call If the IP Deskphone receives multiple calls at the same time a list sorted by the most recent incoming call first of all active and incoming calls appears After you select a specific call in the list you can either answer the call or process the call If the calls are for different accounts then the line keys associated with the accounts receiving the incoming calls display an incoming call icon An incoming call icon provides visual feedback You can answer the call by pressing the line key directly without having to select the call This automatically puts other active calls on hold Being in a call When a single call is active the screen displays the local account in use and the remote user If multiple calls are active each call appears on a single line The local account for the active call
208. of the following to complete the Yes entry Press the Yes context sensitive soft key to add the contact to a group and then select the group for the contact to be added Press the No context sensitive soft key if you do not want to add the contact to your address book and return to the address menu screen Press the Back context sensitive soft key to return to the previous menu Press the Ok context sensitive soft key to complete the entry and return to the Address Book menu Editing a contact in your Address Book You can edit a contact in your Address Book To edit a contact in your Address Book Q nme f Press the Directory fixed key The Address Book Press the Up Down navigation key to highlight the contact you want to edit and then press the View context sensitive soft key Press the Edit context sensitive soft key to edit the contact information Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters Use the dialpad to enter the new name for the contact Choose one of the following Press the Next context sensitive soft key to continue Press the Back context sensitive soft key to return to the previous menu Note lf you only need to change the SIP address or phone number for the contact press the Next context sensitive soft key without making changes to the name The Address Book Next Back Yes
209. on 69 Copyright C year name of author Gnomovision comes with ABSOLUTELY NO WARRANTY for details type show w This is free software and you are welcome to redistribute it under certain conditions type show c for details The hypothetical commands show w and show cV should show the appropriate parts of the General Public License Of course the commands you use may be called something other than show w and show cV they could even be mouse clicks or menu items whatever suits your program You should also get your employer if you work as a programmer or your school if any to sign a V copyright disclaimer V for the program if necessary Here is a sample alter the names Yoyodyne Inc hereby disclaims all copyright interest in the program GnomovisionY which makes passes at compilers written by James Hacker signature of Ty Coon 1 April 1989 Ty Coon President of Vice This General Public License does not permit incorporating your program into proprietary programs If your program is a subroutine library you may consider it more useful to permit linking proprietary applications with the library If this is what you want to do use the GNU Lesser General Public License instead of this License END OF TERMS AND CONDITIONS Third party terms Zlib The following component is licensed under zlib license Zlib 1 2 1 Zlib License zlib h interface of the zlib general purpose compression library ver
210. one 72 Configuring the duration of the login 76 Logging on multiple user accounts 77 Timed logotf ios seccz Eee ead eee eae deals Wo 77 Timed logoff while IP Deskphone is idle 77 Timed logoff while on a call 2 455 78 Selecting a location 0 0 00 cece eee eee 78 User Profile cess diets coset Ve ed aot Coa ine a OR bag 80 Overwriting your personal Address Book 81 Confirmation logon screen lllsslslllsslsns 81 Logging off from the IP Deskphone 45 82 Logging off multiple user accounts 82 Making an emergency call 0 000 e eee eee 83 Location information 00000 eee eee 84 Configuring the Avaya 1120E IP Deskphone 86 Adjusting the display screen contrast 86 Creating the idle screen text display 87 Configuring the Backlight Screensaver 88 Configuring Menu Auto back out 000 eae 89 Selecting a ring pattern n anaana 91 Adjusting the volume 0 cee eee eee eee 92 Adjusting the ring volume 2 22055 92 Adjusting the volume of the Handset Headset and Handsfree mode 94 Selecting a language 000 e eee eee eee eee 97 Selecting the date and time format 4 98 USB headset 0 ccc eens 101 Headset menu
211. one file system onto a USB flash drive After you select the File Manager menu by choosing Services menu you can navigate to the IP Deskphone file system and any USB drives attached From there you can either copy a file from the IP Deskphone onto their USB drive or from the USB drive to the IP Deskphone After you select a File manager and there are no USB drives plugged into the IP Deskphone the root screen of the IP Deskphone file system screen the screen that appears Figure 69 on page 324 displays the root screen of the IP Deskphone file system Advanced features Figure 69 Root screen The following are the options available for the Root screen Select use to enter the selected folder Delete prompts you to delete contents of selected folder folders are not deleted because they are on the IP Deskphone e Exit lf you are at the root folder of the flash disk the screen is dismissed and you are sent back to previous menu If you are already inside a folder then the Back context sensitive soft key acts the same as the item and moves up one level in the directory structure After you select a File manager and if the USB drives are plugged into the IP Deskphone the screen that appears next is the Select Device screen This screen lists the IP Deskphone and USB drives that are available After you select one of the items the contents of that device folders and files appears and allows you to
212. onference Edit screen Figure 36 on page 208 provides an example of the Domain Conference Edit screen Figure 36 Domain Conference Edit screen The context sensitive soft keys available for the Domain Conference Edit screen are as follows While on an active call Save to save the updated value to the system configuration file Abc 123 to toggle the input mode to digits or alphabets e Clear to clear the character behind the cursor Back to return to the previous screen Note For these configuration changes to take effect you must manually log off and log on Transferring a call Note 1 When more than one call is on hold the call you want to transfer must be the active call For more information see To make a call on hold the active call on page 201 Note 2 The IP Deskphone does not automatically place the call you want to transfer on hold To prevent the caller from hearing the transfer process place the caller on hold and then complete the transfer process To transfer a call to another telephone 1 Press the Up Down navigation key to highlight Transfer Call from the menu 2 Press the Trnsfer context sensitive soft key while on a call to access the Trnsfer Trnsfer J menu abc 3 Press the abc 123 context sensitive soft key to toggle between numeric and l alphabetic input While on an active call 4 Choose one of the following Enter the phone
213. ontrast Configuring the Avaya 1120E IP Deskphone 2 Press the Left Right navigation key to 4C b increase or decrease the display gt contrast level 3 Choose one of the following Press the Set context sensitive soft key to save the changes and return to the Display menu Apply Cancel meen Press the Back context sensitive soft key to keep the existing configurations and return to the Display menu Creating the idle screen text display You can create a text to display on the screen while the IP Deskphone is idle To create the idle screen display text Prefs 1 Press the Prefs context sensitive soft key select Display and select Idle E Screen Text Display abc 77 2 Press the abc 123 context sensitive soft key to toggle between alphabetic or numeric input Zan 3 Use the dialpad to enter the display text aaa you want to appear on the idle screen aaa display of the IP Deskphone Configuring the Avaya 1120E IP Deskphone 4 Choose one of the following Save Back Press the Save context sensitive 77 or soft key to save the idle screen text display Press the Back context sensitive Soft key to keep the existing screen display text and return to the Display menu Configuring the Backlight Screensaver To configure the amount of time the LCD screen remains backlit Prefs 1 Press the Prefs context sensitive soft key select Display Display Settings and t
214. or incoming calls are not allowed other than emergency calls until you dismiss the banner You can see pop up messages or prompts on the bottom of the banner screen after you dismiss the login banner Phone Information Details screen The Phone Information details screen displays the Primary user Primary domain MAC address and IP address of the IP Deskphone The contents of this screen include user and IP Deskphone identifiable information that may need to be protected per US Federal DoD requirements guidelines Attention To hide information that is protected the administrator can disable the Details context sensitive soft key on the main Phone Information screen Advanced features If the Details context sensitive soft key is disabled you cannot view details on the Phone Information details screen If the Details context sensitive soft key is enabled you can view the Phone Information Details screen In the Services menu select Phone Information and then press the Details context sensitive soft key Figure 55 on page 301 displays the Phone Information Details screen Figure 55 Phone Information Details screen The Phone information details list the following e Primary User Primary Logged in User name e Primary Domain Primary login domain MAC Device MAC address IP IP Deskphone IP Address e Device Licensing Token usage information License or token usage information for the IP Deskphone It is
215. or while on a call To retrieve a parked call from the server Serves 1 Press the Serves context sensitive soft key and select Retrieve Parked Call i from the menu While on an active call Retrve Clear Back Use the Dialpad to enter the retrieval code of the parked call You can do one of the following Press the Retrve context sensitive soft key to retrieve the parked call Press the Clear context sensitive soft key to erase the input field Press the Back context sensitive soft key to return to the previous screen Additional features Additional features You can use the following additional features Using the Friends feature on page 216 Feature keys on page 224 Using Call Forward on page 247 Configuring Do Not Disturb on page 251 Configuring a Presence state on page 252 Configuring Privacy settings on page 255 Using the Friends feature You can designate a contact you have frequent interaction with as a friend Access your friends list in the Address Book to Check the presence status of a friend See To check the online status of a friend on your list on page 217 Initiate a call to a friend See To initiate a call to a friend on the Friends list on page 218 Send an IM to a friend See To send an IM to a friend on the Friends list on page 219 Edit the information about a friend See To edit your Friends list on page 220 Addit
216. ose one of the following Press the Yes context sensitive soft key to confirm the removal of all the feature keys Press the No context sensitive soft key to return to the previous screen without removing the feature keys Additional features 14 To select a single feature key to remove do one of the following Press the Up Down navigation key to scroll through the feature keys to highlight one and press the Remove context sensitive soft key Press the Feature key that you want to remove and then press the Remove context sensitive soft key Use the dialpad to select the aaa Feature key that you want to view aaa and then press the Remove context aaa sensitive soft key amu or Back a Press the Back context sensitive soft J key to return to the previous menu Creating a feature key using the Copy key You can create a feature key for Speed Dial Call Forward or Send IM by pressing the Copy fixed key when you are viewing any of the following e a highlighted entry in an Address Book list e a highlighted entry of your Call Inbox or Call Outbox To designate a feature key by using the Copy key 1 Open your Address Book Call Inbox or E Copy Call Outbox highlight the entry you want to use for the feature key and then press the Copy key Additional features Select Press the Up Down navigation key to highlight Speed Dial Call Forward or Send IM from the menu
217. ose one of the following Press the Yes context sensitive soft key to confirm the removal of all the feature keys No Press the No context sensitive soft key to return to the previous screen without removing the feature keys Additional features 9 Toselect a single feature key to remove do one of the following Press the Up Down navigation key to scroll through the feature keys and highlight the feature key to remove and press the Remove context sensitive soft key Press the Feature key that you want to remove and press the Remove context sensitive soft key Use the dialpad to select the SEN Feature key that you want to view aaa and press the Remove context ama sensitive soft key or Back N Press the Back context sensitive soft key to J return to the previous menu To remove individual programmed feature keys using the Bulk context sensitive soft key Bulk C 10 Choose one of the following Press the Bulk context sensitive soft key Back Press the Back context sensitive soft key to return to the previous step Additional features Select pnsmmanu All 11 12 13 Press the Up Down navigation key to highlight 2 Feature key removal and press the Select context sensitive soft The Program Key screen opens listing all the feature keys Press the All context sensitive soft key to remove all the programmed feature keys Cho
218. pansion Module connector to this port can cause damage to the IP Deskphone Install your IP Deskphone by completing the following procedures in the order listed e Removing the stand cover on page 53 e Connecting the AC power adapter optional on page 54 e Connecting the handset on page 55 e Connecting the headset optional on page 56 e Connecting the LAN ethernet cable on page 57 Installing additional cables on page 58 Using your Avaya 1120E IP Deskphone Wall mounting the IP Deskphone optional on page 58 Figure 10 Wall mount lever WARNING Your Avaya 1120E IP Deskphone is shipped with the base locked in position To avoid damaging your phone press the wall mount lever located under the Handsfree key as indicated in the previous figure to release the base and pull it away from the IP Deskphone Removing the stand cover To access the cable routing tracks and attach cables you must remove the stand cover Pull upward on the center catch as indicated in the following figure and remove the stand cover The cable routing tracks are now accessible Using your Avaya 1120E IP Deskphone Figure 11 Remove the stand cover Tilt Lever Button Handset cord exit Connecting the AC power adapter optional Your IP Deskphone supports AC power and Power over Ethernet PoE options including IEEE 802 3af standard power For AC power use the Avaya AC adapter only Yo
219. phone Table 15 Summary of ATA characteristics Part 3 of 3 Feature Description Audio Processing Same as the wired headset Audio quality is restricted to narrow band with mono voice channel only MELT ENT Making a call This section describes the methods you can use to make a call You can make a call from your IP Deskphone using one of the following Making a call using off hook dialing on page 122 Making a call using on hook dialing on page 124 You can also initiate a call while using one of the following features The Address Book on page 145 e Call Inbox on page 163 e Call Outbox on page 174 Instant Messaging on page 181 When an outgoing call fails to connect to the destination one of the following messages appears e Declined Temporarily unavailable e Declined Cannot find user Declined User has declined call e Declined user supplied reason for example In a meeting Making a call Making a call using off hook dialing To make a call using off hook dialing 1 Make a call by using one of the following off hook dialing methods Press the Line feature key Lift the handset Press the Headset fixed key Press the Handsfree fixed key The IP Deskphone produces a dial tone 2 You can make a call using one of the following methods Enter the phone number or SIP address by using the dialpad Note The ab
220. ppears on the IP Deskphone LCD screen For example if you miss three calls the following message appears 3 new calls Note When you view a missed call in your Call Inbox the new call message no longer appears on the LCD screen The new calls are stored as missed calls Call Inbox To view missed calls 1 Press the Msg Inbox key and press the Missed context sensitive soft key tu Msglnbox 2 Press the Up Down navigation key to highlight a call from the list of missed calls 3 Press the Right context sensitive soft key to view the details of the missed call Note You manage the missed call the same as any call that is in your Call Inbox For more information see Viewing the details of a call in the Call Inbox on page 167 and Initiating a call from the Call Inbox on page 171 All gt 4 To view all the calls in the Call Inbox press the All context sensitive soft key Delete L7 5 To delete the highlighted missed call or all missed calls press the Delete context sensitive soft key For more information see Deleting calls in your Call Inbox on page 172 Note The IP Deskphone deletes only the missed calls from the Call Inbox Call Inbox Exit 6 To exit the Inbox and return to the idle p phone screen press the Exit context sensitive soft key Missed Calls Notification You can change the call log behavior so that the message xx new calls is cleared by entering the
221. previous j menu Note When you select a subject from this list it appears on the screen before you send the call If you want to change that subject press the Subject context sensitive soft key to return to the Call Subject menu You now have the option to select No to a Call Subject To create a new call subject while initiating a call Subject 1 Press the Subject context sensitive soft key to send a Call Subject with the call you are making New 2 Press the New context sensitive soft key L7 to create a new Call Subject abc 3 Press the abc 123 context sensitive soft 77 key to toggle between alphabetic and numeric characters aaa 4 Use the dialpad to enter the new Call aaa Subject for the contact aaa MELT ENTE Save 5 Choose one of the following Press the Save context sensitive Clear soft key to save the new Call Subject p and use it with the call Press the Clear context sensitive Back soft key to clear the text Press the Back context sensitive soft key to return to the previous menu without sending the new Call Subject Note The IP Deskphone saves the new Call Subject to the list of Call Subjects for later use Managing Call Subjects You can create a list of Call Subjects to have ready to use when you initiate a phone call The number of Call Subjects that are stored on the IP Deskphone depends on how the IP Deskphone was initially configured You can modify delet
222. r address Book if you selected Groups on page 314 to add a new contact to your Address Book See To add a new contact to your Address Book on page 317 To bulk create feature keys based on an existing directory Address book group Prefs 1 From the Idle screen press the Prefs gt context sensitive soft key press the More context sensitive soft key until you see Prefs 2 Press the Up Down navigation key to highlight Feature Options then choose Feature keys The main feature key programming screen appears Bulk 3 Press the Bulk context sensitive soft on key The Program Key Bulk commands screen appears 4 Press the Up Down navigation key to highlight Feature key creation Advanced features Select 5 Press the Select context sensitive soft key The Create keys screen appears 6 Press the Up Down navigation key to highlight the type of programmed keys you want to create by bulk command You can choose one of the following options Speed Dial Send IM Call Forward Select 7 Choose one of the following Press the Select context sensitive soft key Back If you press the Select context sensitive a soft key the Select Source screen appears Press the Back context sensitive Soft key to dismiss the screen 8 Press the Up Down navigation key to highlight the source data for the bulk key creation You can choose one of the followin
223. r the first time the following context sensitive soft keys appear on the menu list Trnsfer Press the Trnsfer context sensitive soft key to transfer the current call RlsCall Press the RisCall context sensitive soft key to release or hang up the highlighted call While on an active call Park Press the Park context sensitive soft key to park the current call more Press the more context sensitive soft key to select a new menu list of context sensitive soft keys The next available menu list contains the following context sensitive soft keys Retrve Conf Prefs more When you press the more context sensitive soft key for the second time the following context sensitive soft keys appear on the menu list Retrve Press the Retrve context sensitive soft key to retrieve a parked call by token See Retrieving a Parked Call on page 214 Conf Press the Conf context sensitive soft key to 17 place another call which can be used for a conference call This context sensitive soft key has the same behavior as the NewCall context sensitive soft key While on an active call Prefs Press the Prefs context sensitive soft key to display the Preferences menu The menu items include the following 1 Display use to adjust the display settings of the LCD screen 2 Audio use to adjust tones and volume settings and to configure a USB headset 3 Feature Options use to configure
224. ration If you select a single account then the current state of the account is displayed and you are prompted whether it should be changed You are then prompted to enter the new presence state The new presence state is applied after it is confirmed If the option is selected no current state is displayed and you are immediately prompted to select the new state The new state is then applied to all registered accounts When using a programmed Presence feature key the account that is impacted by the Presence feature key is determined after the feature key is configured After a single account Presence programmed key is pressed Ifthe account is already configured to the programmed presence state then the account is configured back to the Connected presence state f not the account is configured to the programmed presence state After the all accounts Presence programmed key is pressed Ifall accounts are already configured to the programmed presence state then all accounts are configured to the Connected state f not all accounts are configured to the programmed presence state As with Call Forwarding keys this allows Presence keys to be used as toggles However the presence states are not entirely under your control Some states are applied automatically for example On The Phone All states are applied by sending a message to the SIP proxy which can choose not to accept the change As a result it i
225. re 41 on page 229 Back 2 Press the Back context sensitive soft 7 key to return to the previous screen Remove 3 Press the Remove context sensitive O soft The IP Deskphone displays Confirm Remove key Additional features Yes 4 Choose one of the following Press the Yes context sensitive soft key to confirm the removal of the feature key No Press the No context sensitive soft key to return to the previous screen without removing the feature key Feature key autoprogramming The feature key autoprogramming provides the user with the ability to cause the IP Deskphone to detect all unused programmable keys and to automatically fill them as Speed Dial keys Send IM keys or Call Forwarding keys using the user Friends list or the user Address Book The feature key autoprogramming also provides the user with the ability to remove all programmed feature keys from the IP Deskphone Autoprogramming does not overwrite feature keys already programmed and when the IP Deskphone detects if a feature key is already configured with Speed Dial Send IM or Call Forward for contact it does not create a new instance Note The autoprogramming feature options are dependent on your service provider and IP Deskphone configuration If you attempt to use the autoprogram feature Bulk context sensitive soft key for a feature that is not available to you the IP Deskphone displays the message This feature is disabled
226. re the hard labeled keys of the IP Deskphone that have a specific function Goodbye key This is the fixed key used to end an active call or exit an active menu Handsfree key This is the fixed key used to activate Handsfree Hold key This is the fixed key used to place an active call on hold IM Instant Message You can use IMs to send a text message to a specific user The user must be logged on to receive the IM Indicator This is an LCD or an LED signal that indicates the status of a feature by the flash blink steady on or off Terms you should know Message Inbox This is a fixed key on your Avaya 1120E IP Deskphone that connects to your Call Inbox Multiple Appearance Directory Number MADN When multiple phones are configured with a MADN Single Call Appearance SCA they appear as a single Directory Number DN Mute This is a fixed key used to listen to a call without transmitting Navigation keys These are keys used to scroll through menus and lists that appear on the LCD display screen O ff Hook The term off hook is applied when a the end user lifts up the handset b the end user presses a line key c the call is automatically answered at the telephone or d a line is automatically selected for an outgoing call Parked Call This is an active call you park on the server or to another user that can be retrieved from another phone Presence This is a feature that you c
227. require a password For more information about logging out see Logging off from the IP Deskphone on page 82 Figure 47 on page 267 shows the logout screens Figure 47 Logout screens Primary account logout Logging out of the primary account causes all other accounts to log out automatically and the IP Deskphone to display the login screen The secondary accounts are logged back in automatically when a new primary account is registered or the same primary account is re registered If the IP Deskphone is restarted after logging out of the primary account it returns to the login screen Logging in a new primary account leads to automatic login of secondary accounts The list of programmed feature keys is part of the IP Deskphone profile As a result logging out of one primary account and logging in on a different account could change the set of feature keys If a secondary account was assigned to a key that is also in the set of feature keys the secondary account takes precedence it is logged in and the feature key acts as a Line key If the account is logged out manually the programmed feature key becomes available Secondary account logout You can log out of a secondary account by selecting the secondary account in the Logout Select User screen This causes the secondary account to be removed from the autologin list If you restart the IP Deskphone the secondary account is not logged back in Server failo
228. ress the Ok context sensitive soft Back key Press the Back context sensitive soft key to return to the previous menu Advanced features Select Delete Exit nA Back LL Press the Up Down navigation key to highlight one of the following Profiles Sounds Languages System file Allfiles Choose one of the following To enter the selected folder press the Select context sensitive soft key To delete contents of the selected folder press the Delete context sensitive soft key Note Folders cannot be deleted because they are on the IP Deskphone f you are at the root folder of the flash disk press the Exit context sensitive soft key to return to the previous menu If you are already inside the folder press the Back context sensitive soft key to return to the previous menu Advanced features To delete a user profile Delete Back To delete a sound file Back Press the Up Down navigation key to highlight the user profile you want to delete Choose one of the following Press the Delete context sensitive soft key to delete the highlighted user profile from the list Press the Back context sensitive soft key to return to the previous menu Log off or restart the IP Deskphone to complete the process Press the Up Down navigation key to highlight the sound file you want to delete Choose one of th
229. rked calls only ScrnSvr Activate the screensaver only if the screensaver feature is enabled Configure the presence status for your IP Deskphone Quick reference Display the Preferences menu 1 Display Adjust screen display settings 2 Audio Adjust tones and volume settings and configure a USB headset 3 Feature Options Program feature keys call decline reasons call ignore actions and call subjects call fwd notification 4 Language Change language 5 Misc Options Set alpha dialing search method privacy settings Ends dialing location and time 6 Network Access Server Settings Device Settings Diagnostics and Lock 7 USB Locks Enable or disable USB devices 8 User Settings Modify call settings IM settings voice mail setting and remembering settings Select a new menu list When you press More a different selection of Context sensitive soft keys appears Press once to switch to CallFwd DND Retrve Press twice to switch to ScrnSvr Presnce Prefs Press three time to switch back to the main menu list Redial abc Msgs Active call display Conf Trans Audio More More context sensitive soft key menu first NewCall Park Retrve More Quick reference More context sensitive soft key menu second Prefs More When you press the More context sensitive soft key for the third
230. rom a list of pre made messages or create a new message to display for your presence state To select a Presence state Presnce LU 1 Pressthe Presnce context sensitive soft key press the More context sensitive soft until Presnce appears Change 2 Choose one of the following Press the Change context sensitive soft key to change your current Back presence state Press the Back context sensitive Soft key to return to the Services menu 3 Press the Up Down navigation key to highlight either Connected Unavailable Additional features Select Back 4 Choose one of the following Press the Select context sensitive Soft key to continue to the next Screen Press the Back context sensitive Soft key to return to the previous step You can choose a more detailed message for other users to see or you can select None if you do not want to provide additional information 5 If you chose Connected in step 2 press the Up Down navigation key to highlight one of the following details None Away Out to Lunch Be Right Back If you chose Unavailable in step 2 press the Up Down navigation key to highlight one of the following details None Busy On vacation Offline Note You can create your own Presence messages to appear on screen which become available when you program a feature key as a shortcut Addit
231. rom the menu Change 2 Press the Change context sensitive key 717177 to change the Call Ignore setting to either Call Ignore Local or Call Ignore Network Receiving a call 3 To terminate an incoming call alert and ignore the incoming call do one of the Ignore following Press the Ignore context sensitive soft key to terminate an incoming call Press the Goodbye fixed key when Goodbye you are not on an active call Receiving intercom calls Your IP Deskphone can be part of an intercom group After you receive a call from the intercom group the following occurs You receive a call notification and the IP Deskphone rings the display is similar to the display of a normal call The IP Deskphone auto answers the intercom call on handsfree after the configured number of seconds pass by The IP Deskphone auto answers only if you do not answer the call within the configured time limit If you are on an active call the IP Deskphone does not auto answer the incoming intercom call Receiving paging calls Your IP Deskphone can be part of a paging group After you receive a call from the paging group the following happens The display on the screen includes a lt lt Paging gt gt tag the From header and optional subject The IP Deskphone establishes a one way speech path between the IP Deskphone and the caller that is you can only hear the call you cannot respond The IP Deskphone does
232. ry account logout 00 eee eee aes 267 Secondary account logout 00005 268 Server failover uoi rci ad ere tie ce TR e ero 268 Cable unplugged lssssselselseese 268 Upgrade impacts to user profiles 269 Line KOyS coo cage woke ike ee M ex peu ERE ERR ae 270 Making a call ccc 2e meme na s 272 Receivingacall sarre 0 00 eee eee eee 273 Being in a call erre ee eal eee Re 273 Instant Messages 000 ees 275 Menu features 0 00 ee tes 275 Modifying settings llle 275 Per account call notification options 275 IM Settings REI pret RAUS 276 Voice Mail settings 0 0 0 0 0 eee eee 276 Remembering settings after logout 276 Programmable keys llle 276 Inbox outbox IM log selle 277 Address books 0 0 tee 278 User Status ier medendi ee Eee eR es 279 Do Not Disturb 0 0 0 ccc ee eee 279 Call Forwarding 0 cece eee eee eee 280 PIesencG xis ead equ ede aide He ce D LR RR qus 281 Notifications eee pee Ie ad ead pe eae eae 282 Account Selection 0 00 cece eee eee eee 283 Advanced features 000 cece eee ence eee 284 Accessing the services menu 0 2000005 285 Checking for updates 0000 e eee ee 286 Switching the proxy 20 c cece eee eee 286 Resetting the IP Deskphone 22 52 oce s 289
233. s the number 2 key once If you want to enter the upper case letter C press the number 2 key six times You can cycle through the letters and the numeral by pressing the number button repeatedly To create names or words that contain two adjacent letters that appear on the same button for example the word press you can do the following 1 To enter the first character press the dialpad key 6 2 Pause briefly Using your Avaya 1120E IP Deskphone 3 To enter the next letter press the dialpad key 6 twice to cycle to the letter r When entering alphanumeric information the 1 key on the dialpad represents the characters in Table 7 on page 62 To enter a special character press the dialpad number 1 to cycle through the characters until you reach the one you need For example to enter a question mark press the number 1 key eight times Table 7 Alphanumeric characters for dialpad key 1 Part 1 of 2 Character Name at period dash underscore amp ampersand apostrophe carat question mark exclamation point left parentheses right parentheses comma backslash li forward slash colon Using your Avaya 1120E IP Deskphone Table 7 Alphanumeric characters for dialpad key 1 Part 2 of 2 Character Name semi colon m tilde z equal plus 1 numeral 1 Note No letters are associated with the 0
234. s three menu lists are available When you press the More context sensitive soft key a different selection of context sensitive soft keys appears Table 3 Menu items accessed during an in call session through context sensitive soft keys Part 5 of 9 More f you press the More context sensitive soft key once from the first menu list you access the following context sensitive soft keys NewCall Park Retrve More Ifyou press the More context sensitive soft key from the first menu list twice you access the following context sensitive soft keys Prefs lI More f you press the More context sensitive soft key from the first menu list three times you return to the first menu list with the following context sensitive soft keys Conf Trnsfer Audio More When you press the More context sensitive soft key for the first time the following context sensitive soft keys appear on the menu list NewCall Press the NewCall context sensitive soft key to obtain a dial tone to place another call during an active call or to a make a conference call The NewCall context sensitive soft key behaves like the Conf context sensitive soft key Table 3 Menu items accessed during an in call session through context sensitive soft keys Part 6 of 9 Park Press the Park context sensitive soft key to park the c
235. s allows the incoming call to be presented if the Multi Level Precedence and Preemption incoming call has not hung up You can decide to answer the new incoming call Re authorization While you are logged in to your IP Deskphone the administrator may change your password Consequently any call or network request placed by you is responded to with an error message When the Re authorization feature is enabled your password is changed by the administrator and you are trying to place a call you can enter your new password when prompted without having to log out of your IP Deskphone If you enter the new password correctly the call is placed and your password is updated on the IP Deskphone If you enter an incorrect password then an error message is displayed you hear a busy tone and the IP Deskphone returns to the idle state Feature interactions with MLPP Table 22 lists feature interactions with MLPP Table 22 Feature interactions with MLPP Call Parking Not available when MLPP is enabled Call Transfer Direct Available but precedence of call must be maintained Call Transfer Available A consultation call can have its own Consultative precedence level The transferred call uses the greater precedence level of the initial call and the consultative call Conference call Ad Available The precedence level of the hoc conference conference is the greatest of all the joined calls
236. s in the preceding list For example if you make a precedence call by going off hook and then call the party back using the Redial key the precedence is not applied unless you select a precedence from the Redial menu If a precedence level is not specified when dialing the call is a Routine precedence call Precedence ringback tone When you make a precedence call you hear a ringback tone indicating that you have made a precedence call Making an MLPP call by going off hook There are three ways to go off hook in order to make a call 1 Handsfree key Press the Handsfree key to go off hook on the primary line the green line button and produce a dial tone 2 Line keys Press any provisioned line key to go off hook and produce a dial tone 3 Handset Pick up the handset to go off hook on the primary line and produce a dial tone Once off hook the display prompts you for the destination address information The icon on the display screen indicates the line is off hook Multi Level Precedence and Preemption and you can select the precedence of the call by pressing the Prec soft key Note You can press the Good bye key at any time to disconnect from the call 1 Go off hook and press the Options soft key See Figure 76 Figure 76 Options soft key Lnijdoe 06 06 8 31am aS Routine Subj Hello The Options menu is displayed See Figure 77 Options menu on page 343 Multi Level Pr
237. s possible for a set all presence operation to not result in all accounts being configured to the programmed presence In such a case pressing the key again would again attempt to apply the programmed presence therefore it is more effective to program a separate Presence key to configure all accounts to the Connected state Events that update presence states automatically occur on a per account basis For example the On The Phone state is applied to any account for which at least one call is active Account presence is not retained after logging out or rebooting Notifications The system displays messages spontaneously on the screen to report events that are not initiated by you This includes such events as failure to retrieve a service package and availability of a new Location list These spontaneous notifications do not indicate which account is affected by the event In such cases the affected account is indicated by the message itself Figure 51 on page 283 shows per account notification on the Avaya 1120E IP Deskphone Figure 51 Per account notifications It is possible for the same event to occur for multiple accounts at the same time In this case they are displayed one after the other Account Selection There are a number of scenarios where you are prompted to select an account for example logout per account settings programming keys These scenarios fall into two categories 1 Prompts where exactly o
238. screen that displays the following context sensitive soft keys Redial abc Msgs More See Figure 4 on page 24 shows the context sensitive soft keys while the IP Deskphone is in the idle state on page 24 In call context sensitive soft keys When a call is active use the context sensitive soft keys to access the menu items shown in Figure 6 on page 32 Figure 6 In call context sensitive soft keys Conf lists the context sensitive soft keys you can use to access menu items during an in call session Trnsfer Audio More Table 3 Menu items accessed during an in call session through context sensitive soft keys Part 1 of 9 Conf Press the Conf context sensitive soft key to obtain a dial tone to place another call during an active call or to make a conference call The Conf context sensitive soft key behaves like the NewCall context sensitive soft key Trnsfer Press the Trnsfer context sensitive soft key to transfer the current call to another location or to another contact Table 3 Menu items accessed during an in call session through context sensitive soft keys Part 2 of 9 Audio Press the Audio context sensitive soft key to access the following pa features Tones e Ring Pattern Select test patterns from 1 to 8 Alerting Volume Set Desired volume Table 3 Menu items accessed during an in call sess
239. screens You can specify the Line Key to which the new account is associated By default the first unused key is selected If the configured limit is reached on concurrent logins then the selected login command displays an error message The initial login message login in process displays during the login operation During the login process the IP Deskphone can receive calls for user accounts that are already registered however other features are not available until the login process is complete No profile selection prompt is displayed for the secondary account and no profile is created Automatic login If you were logged in when the IP Deskphone was switched off the IP Deskphone automatically logs you back in upon startup If multiple users were logged in then they are all logged back in one after the other If the automatic login feature is disabled then the automatic login does not occur It is possible to provision the IP Deskphone with user credentials for automatic login even on the initial startup With the addition of multiuser support it is also possible to provision multiple accounts in the same way For more information about different autologin scenarios see Primary account logout on page 267 Logging out The logout command prompts you to select an account asks for confirmation then proceeds to log out the account Logging out an account frees the corresponding Line key Logging out does not
240. screensaver lock is active Figure 57 on page 303 displays the screensaver settings screen Advanced features Figure 57 Screensaver settings screen The following are the items on the displayed list Mode to enable or disable the screensaver and choose if the screensaver is to be password protected e Delay to configure the time delay before the screensaver is invoked Image to select the background image to display when the screensaver is active e Text to configure the text that appears on screen when the screensaver is active The following are the options available for the screensaver settings menu e Select to select the currently highlighted setting e Back to dismiss the screensaver setting Selecting the screensaver setting screen The screensaver mode settings screen allows you to enable or disable the screensaver lock Choose Prefs Display and then select Display Screensaver to display the screensaver settings screen Advanced features Figure 58 on page 304 shows the screensaver mode setting screen Figure 58 Screensaver mode setting screen The screensaver mode setting lists the following items Disable to the disable the screensaver Enable no password to enable the screensaver with a password free mode Enable with password to enable the screensaver with a password mode The following are the options available for the screensaver settings
241. sion 1 2 4 March 14th 2010 Copyright C 1995 2010 Jean loup Gailly and Mark This software is provided as is without any express or implied warranty In no event will the authors be held liable for any damages arising from the use of this software Permission is granted to anyone to use this software for any purpose including commercial applications and to alter it and redistribute it freely subject to the following restrictions 1 The origin of this software must not be misrepresented you must not claim that you wrote the original software If you use this software in a product an acknowledgment in the product documentation would be appreciated but is not required 2 Altered source versions must be plainly marked as such and must not be misrepresented as being the original software 3 This notice may not be removed or altered from any source distribution Jean loup Gailly Mark Adler END OF TERMS AND CONDITIONS Libpng The following component is licensed under libpng license Libpng 1 2 37 June 4 2009 Libpng License This copy of the libpng notices is provided for your convenience In case of any discrepancy between this copy and the notices in the file png h that is included in the libpng distribution the latter shall prevail Third party terms COPYRIGHT NOTICE DISCLAIMER and LICENSE If you modify libpng you may insert additional notices immediately following this sentence libpng versions 1 2 6
242. sitive soft key to toggle between alphabetic and numeric characters Use the dialpad to enter the search information for the contact Choose one of the following Press the Ok context sensitive soft key Press the Back context sensitive soft key to return to the previous menu Note When the search is unsuccessful the following message appears No entries found for lt search criteria gt The Address Book Search Back When a search result is successful you can do one of the following Press the Up Down navigation key to highlight a contact from the search result and press the Call context sensitive soft key to initiate a call Press the Save context sensitive soft key to save the caller information to the Address Book A confirmation screen appears You can edit the name you save in the Address book Press the Save context sensitive soft key to accept the entry Press the Yes context sensitive soft key or the No context sensitive soft key to designate whether the new entry is a friend The phone saves the entry to the Address Book and returns you to the Inbox screen Choose one of the following Press the Search context sensitive soft key to start a new search Press the Back context sensitive soft key to return to the previous screen The Address Book 8 When a search result is not successful New you can do one of the following Press the New contex
243. sitive soft key then the changes are applied the settings are made permanent by storing the values in persistent storage and they are applied every time the IP Deskphone starts up However all changes made are ignored and restored if you press the Back context sensitive soft key Presence of USB headset On the System menu choose Phone Information and then select USB to verify the presence of the USB headset attached to the IP Deskphone When you select the USB menu the attached USB headset is displayed along with other USB devices The name of the USB device directly appears from the USB devices themselves The product description has no explicit USB headset indications for the attached USB headset The following figure displays the headset setting screen Configuring the Avaya 1120E IP Deskphone Figure 22 Presence of USB Headset screen Root Hub Port 0 Hub Port 0 Keyboard Por 1 Kingston Data Traveller 2 0 Por 2 Plantroni c USB Headset Por 3 Not connected Audio format selection After the IP Deskphone receives the endpoint configurations it searches the records to select an audio format that matches the IP Deskphone requirements If no match is found then the default audio format is used After you select the format the IP Deskphone sends a command to the device to select the corresponding endpoints for audio transfers The IP Deskphone supports both 8KHz and 16KHz audio You can select the 16KHz audio if t
244. skphone To select a language Prefs 1 Press the Prefs context sensitive soft key and then select Language The i current language displays Change 2 Press the Change context sensitive soft key to change the language 3 Press the Up Down navigation key to TDN scroll and highlight the desired language for example German Deutsche 4 Choose one of the following Select Back Press the Select context sensitive or soft key to save the desired language and return to the previous screen Press the Back context sensitive soft key to keep the existing configurations and return to the Preferences menu Configuring the Avaya 1120E IP Deskphone Selecting the date and time format Several date and time formats are available Formats are based on the 12 hour and 24 hour clocks To select a date format Prefs p 1 Press the Prefs context sensitive soft key select Misc Options and then select Time Change 2 Press the Change context sensitive soft LA key 3 Press the Up Down navigation key to highlight Date Format in the menu 4 Press the Change context sensitive soft key to change the Date Format 5 Press the Up Down navigation key to scroll and highlight either a month day MM DD or a day month DD MM format Configuring the Avaya 1120E IP Deskphone 6 Choose one of the following Select Back Press the Select context sensitive or soft
245. skphone interface including the Inbox Outbox Call Logs Address book and Friends list 1 Press the Inbox or Outbox key or the Directory key to access your Address Book or Friends list to choose from a list of previously stored numbers 2 Once in the application specific menu select the desired entry using the navigational up and down keys After the number is highlighted press the Select soft key Go off hook The IP Deskphone displays the off hook screen containing the selected entry and the option to select the precedence 5 Press the Prec soft key and navigate to the desired precedence Press the Select soft key Press the Send soft key to initiate the call Multi Level Precedence and Preemption Making an MLPP call from a received Instant Message 1 Navigate to the Instant Message IM inbox by pressing the Msgs context sensitive soft key then select Instant Messaging from the menu Alternatively press the Expand fixed key 2 Press the navigational up and down keys to highlight an IM from the list of Instant Messages in your IM Inbox Outbox 3 Press the View soft key to display the selected IM See Figure 81 Figure 81 IM selection screen IMBox All 1 ggrissom The selected IM is displayed See Figure 82 on page 347 Multi Level Precedence and Preemption Figure 82 IM display Received From John john xy z com Time 04 02 07 11 54 AM Hello th
246. st of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes software developed by the University of California Berkeley and its contributors 4 Neither the name of the University nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission AM V THIS SOFTWARE IS PROVIDED BY THE REGENTS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE REGENTS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION Third party terms HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE 2 END OF TERMS AND CONDITIONS Wchar functions The following component is licensed under wchar functions license Wchar functions Wchar functions L
247. t Back Press the Select context sensitive soft key to configure the Auto back out time to the selected highlighted value and return to the Display menu or Press the Back context sensitive Soft key to dismiss the Auto back out time menu and return to the Display menu Note When you enter the Auto back out menu the current configuration for the Menu Auto back out time is pre selected highlighted on the list When you press the Select context sensitive soft key the time interval is flagged to commit to the configured preferences done after the idle Screen is displayed and is used for menu auto back outs from that point forward Configuring the Avaya 1120E IP Deskphone Selecting a ring pattern You can use the ring pattern feature to select the ring pattern for an incoming call To select the ring pattern for an incoming call Prefs 1 Press the Prefs context sensitive soft key select Audio select Tones and then select Ring Pattern 2 Press the Up Down navigation key to TEDI scroll through and highlight the different gt ring patterns displayed on the LCD screen 3 Choose one of the following Select Press the Select context sensitive i soft key to configure the ring pattern and return to the Tones menu Test Press the Test context sensitive soft key to briefly play the selected ring pattern Back Press the Back context sensitive 7 Soft ke
248. t sensitive soft key to return to the search menu and Back begin a new search 1 Press the Back context sensitive soft key to return to the previous screen Call Inbox Call Inbox While your IP Deskphone is active all incoming calls are saved in your Call Inbox You can view the following details about each call e Call status Missed e Name of the caller SIP address Time of the call Number of consecutive calls each caller made to you e Call Subject if the caller sends a Call Subject You can configure the filter on your Call Inbox to display all incoming calls or missed calls You can access your Call Inbox while the IP Deskphone is idle or while you are on a call Figure 26 on page 163 shows the Call Inbox while the IP Deskphone is idle Figure 26 Call Inbox while IP Deskphone is idle Call Inbox Accessing the Call Inbox You can access the Call Inbox and initiate a call when the IP Deskphone is e Idle For more information see Managing calls in the Call Inbox while not on a call on page 164 Active For more information see Accessing the calls in your Call Inbox during a call on page 173 Managing calls in the Call Inbox while not on a call You can manage calls in the Call Inbox while you are not on a call To manage calls in the Call Inbox while not on a call 1 Press the Msg Inbox fixed key 2 Press the Up Down navigation key to highlight a call
249. test software update for your Avaya 1120E IP Deskphone To check for the latest software update 1 Press the Services fixed key Eu Services 2 Select Check For Updates Select 3 Press the Select context sensitive soft key Yes 4 Choose one of the following Press the Yes context sensitive soft key check for the latest software update for your IP Deskphone Press the No context sensitive soft key to return to the previous menu without checking for an update Note While the IP Deskphone checks for an update it activates Do Not Disturb DND Switching the proxy When you switch proxy you change the domain to which the IP Deskphone connects Advanced features To switch the proxy Press the Services fixed key 2 Select Check For Updates Select 3 Press the Select context sensitive soft L 3 key abc 4 Press the abc 123 context sensitive soft key to toggle between alphabetic or numeric input 5 Use the dialpad to enter your password OK 6 Choose one of the following Press the Ok context sensitive soft key Back M Press the Back context sensitive soft key to return to the previous menu Advanced features Yes The IP Deskphone prompts you with Switch to alternate proxy server 7 Choose one of the following Press the Yes context sensitive soft key to proceed Press the No context sensitive soft key t
250. the Allow mode settings page e Select to enable the current selection Back to return to the previous screen Allow Domain setting Additional features The Allow Addresses screen allows you to preauthorize requests to automatically answer to a list of user entered domains and SIP addresses Select Prefs Feature Options Answer Mode Settings and then press Allow addresses to view the Allow Addresses screen The screen displays the following instructions Domain or SIP address Typing cursor The following options are available for the Allow Addresses page Save to save the entered domain and SIP address into the list and displays the list abc 123 to change between alphanumeric and numeric entry e Clear to erase all entered characters Back to return to the previous screen The Allow Addresses screen displays the domains and SIP addresses in a list If the list is long you can scroll down the screen until you have reached the last entry The following context sensitive soft keys are available for the Allow Addresses page Add to add the entry content Edit to select the current entry and edit the entry Delete to delete the selected domain from the list e Back to return to the Answer Mode Settings screen Automatic remote softw are updates Note Your system administrator must enable Remote check for update for this feature to work Additional fea
251. the Services menu Choose one of the following Press the Disable context sensitive soft key to deactivate Call Forward and return to the Services Menu Press the Back context sensitive soft key to cancel deactivating the Call Forward and return to the Services menu Additional features Configuring Do Not Disturb Use Do Not Disturb to automatically block all incoming calls When you activate this feature the calling party receives a busy signal To enable Do Not Disturb DND 1 Press the DND context sensitive soft key LLLI on the idle display press the More context sensitive soft key until DND appears Enable 2 Choose one of the following Press the Enable context sensitive soft key to configure the Back IP Deskphone to Do Not Disturb Press the Back context sensitive soft key to return to the previous menu Ok 3 Press the Ok context sensitive soft key to return to the Services menu To disable Do Not Disturb Disable 1 Choose one of the following j Press the Disable context sensitive soft key to configure Do Not Disturb Back Press the Back context sensitive soft key to return to the previous J menu Additional features Ok 2 Press the Ok context sensitive soft key to return to the Services menu Configuring a Presence state You can configure a presence state to enable other users to see information about your availability You can select f
252. the oldest held call Preemption scenarios and behavior The following table describes the IP Deskphone behaviors that occur when receiving a call of higher precedence than the presented current calls and no call appearances are available Table 20 When a preemption call is received Call state Preemption behavior While on an active call 1 Preemption tone is played through the Handsfree speaker The active call is removed The preemption acknowledgment screen is displayed See Figure 86 Preemption acknowledgement screen on page 355 4 When the preemption call is acknowledged by pressing OK the preemption tone is ended and the new preemption precedence call is displayed Multi Level Precedence and Preemption Table 20 When a preemption call is received Call state Preemption behavior While a call is on hold 1 Preemption tone is played through the Handsfree speaker for three seconds 2 The preempting call presents with the appropriate ringing 3 The new preemption precedence call screen is displayed An incoming call is ringing 1 The preempting call presents with the appropriate ringing 2 The new preemption precedence call screen is displayed An outgoing call is ringing 1 The preemption tone plays continuously in the Handsfree speaker for few seconds 2 The outgoing call is removed 3 The preemption acknowledgment screen is displayed See Figure 86 Preemption ac
253. then select Instant Messaging from the menu Y fs NN f E rom Ergo L Bad Press the Expand fixed key Instant Messaging 2 Press the Up Down navigation key to highlight an IM from the list of Instant Messages in your IM Inbox Outbox Note When you want to view only IMs from a specific contact press the User User context sensitive soft key to filter all IMs based on the IM that you highlight The LCD screen shows the list of all IMs from that contact View 3 Choose one of the following 177 Press the View context sensitive soft key to view the details of the sender followed by the message content For more information see Viewing the content of an Instant New IM Message on page 188 E Press the New IM context sensitive Soft key to compose a new IM For more information see Composing Back an Instant Message on page 184 j Press the Back context sensitive soft key to return to the idle screen Instant Messaging Viewing the content of an Instant Message When you view the content of an Instant Message you can do the following e Reply to the Instant Message See Replying to an Instant Message on page 188 e Initiate a Call to the contact See Initiating a call from an Instant Message on page 189 Delete the Instant Message See Deleting an Instant Message on page 190 Replying to an Instant Message You can reply to an Instant Messa
254. ti Level Precedence and Preemption Incoming call while dialing outbound number held call with priority lower then incoming call When you enter the first digit or character to make a new call then any call that comes in during this time is not presented If the held call is lower in precedence than the incoming call the held call can be preempted and a notification is shown on screen for both local and remote users You receive notification that the your held call has been preempted See Figure 88 After three seconds or after you press the OK soft key on the preemption screen you are then taken back to the previous screen where you were entering the address for your outgoing call Your previously entered digits are not discarded Figure 88 Notification of preemption of held call Lni jdoe 06 06 8 31am ta gt From Jonni Routine Reason Preempte This temporary disturbance is allowed because the held call was known to you and you need to know that the call on hold has been preempted The incoming call that preempted the held call is shown when e you complete dialing the call and a ring or busy signal is heard It may be possible that the outgoing call can be preempted but only after ring or busy signal is heard The incoming call is presented if the incoming call has not hung up You can decide to answer the new incoming call you decide to cancel dialing and the IP Deskphone goes back to the idle screen again Thi
255. time you return to the first menu list A description of the context sensitive soft keys available with the phone is idle is provided below Conf Obtain a dial tone to place another call during an active call Use to make a conference call Behaves like the NewCall Context sensitive soft key Trnsfer Transfer the current call to another location or contact 1 Change audio setting Use to change the audio settings based on the available bandwidth 2 Monitor audio quality Diagnostic tool to monitor the audio quality NewCall Obtain a dial tone to place another call during an active call Use to make a conference call Behaves like the Conf Context sensitive soft key Park the current call to the server or another user not available for all call servers Retrve Retrieve parked calls local and server parked calls only Quick reference See Idle phone display on page 368 Select a new menu list e When you press More a different selection of Context sensitive Soft keys appears Press once to switch to NewCall Park Retrve Press twice to switch to Prefs Press three time to switch back to the main menu list Conf Trnsfer Audio Display screen icons The table below provides a list of the following display screen icons e Call state lcons to indicate the Call state of your phone Instant Messaging lIcons displayed when
256. tinue to input information based on the following services Speed dial See To program a Speed Dial feature key on page 231 Call Forward See The following procedure continues from Step 6 on page 231 on page 233 Do Not Disturb See To program a Do Not Disturb feature key on page 234 Send IM See To program a Send IM feature key on page 235 Presence See To program a Presence f key 236 Back eature key on page o Press the Back context sensitive soft key to return to the previous menu The following procedure continues from Step 6 on page 231 To program a Speed Dial feature key Select 1 Press the Select context sensitive soft 3 key 2 Select Speed Dial Select 3 Press the Select context sensitive soft key Additional features uuu H Next E a a EH Use the dial pad to enter a key label Press the Next context sensitive soft key to continue Use the dial pad to enter an address Press the Next context sensitive soft key to continue Use the dial pad to enter a Call Subject associated with the Speed Dial contact You can leave this blank if you do not want to include a Call Subject Choose one of the following Press the Ok context sensitive soft key to confirm the entry and move to the next step Press the Cancel context sensitive soft key to return to the previous step Additional features O 10
257. tion hearing aid compatibility intercom paging support secure digits when accessing voice mail during a call logging off the IP Deskphone without entering a password e dialing a call from the Inbox the capacity to attach up to three Expansion Modules for Avaya 1100 Series IP Deskphones adding up to 54 programmable feature keys Avaya 1120E IP Deskphone controls Figure 2 on page 17 shows the Avaya 1120E IP Deskphone Figure 2 Avaya 1120E IP Deskphone User defined feature keys Feature Status Indicator Visual Alerter Message Waiting Indicator High resolution display screen context sensitive soft keys Copy e Inbox Services i E Outbox Quit Directory Speaker Goodbye Expand Volume contro Headset Hold Navigation Cluster This section describes the controls on your IP Deskphone Your IP Deskphone can have fixed keys with icons or with labels This document presents both versions of the fixed key C CO The keys on either side of the LCD display area are User defined feature keys with labels on the LCD The system administrator can reserve some keys for specific functions during tasks and for advanced configuration You can define these keys for specific functions such as Call Forward Note The key on the lower right is reserved as your default line key Context sensitive soft keys are located i below the display area The LCD label above each key changes based on the act
258. to Tea highlight Time Format in the menu Change 4 Press the Change context sensitive soft key change the date format 5 Press the Up Down navigation key to scroll and highlight a time format 12 hour 24 hour French 6 Choose one of the following Select Back Press the Select context sensitive or Soft key to save the time format and return to the Time Format menu Press the Back context sensitive Soft key to keep the existing configurations and return to the Time Format menu USB headset You can attach only one USB headset to the Avaya 1120E IP Deskphone If you add an additional USB headset the IP Deskphone ignores it without any message When you connect the USB headset to the USB port of the IP Deskphone the IP Deskphone configures the headset to work with it Table 9 on page 102 lists the types of USB headsets that work with the Avaya 1120E IP Deskphone Configuring the Avaya 1120E IP Deskphone Table 9 Supported USB headset types Headset type Frequency Adapter Avaya Enhanced USB 8 KHz Headset Adapter Avaya Mobile USB 8 KHz Headset Adapter Plantronic CS50 CS60 8 48 KHz Continuous Wireless USB Spectrum Headsets GN Netcom 9300 16 KHz series wired and wireless USB headsets Algo Analog Terminal 8 KHz Headset menu The USB Audio feature adds the USB headset as an alternative headset in addition to the wired headset You can a
259. to delete the highlighted call For more information see Deleting calls from your Call Outbox on page 177 Press the Exit context sensitive soft key to return to the idle screen Initiating a call from the Call Outbox Note f your service provider requires that a Directory Number DN be used to initiate a call the Call Outbox entry must have a DN to initiate a call To initiate a call from the Call Outbox Press the Outbox fixed key Press the Up Down navigation key to highlight a call from the list of calls in your Call Outbox To view details of the selected call press the Right navigation key See Viewing the details of a call in the Call Outbox on page 178 Call Outbox 4 You can initiate a call from the highlighted call of the Call Outbox list or from the details of a caller screen by doing one of the following F Lift the handset Oo Headset V Press the Headset fixed key d a Mon sfae Press the Handsfree fixed key Call C 5 Press the Call context sensitive soft key Deleting calls from your Call Outbox You can delete calls from your Call Outbox To delete calls from your Call Outbox 1 Press the Up Down navigation key to highlight a call from the list of calls in your Call Outbox Delete 2 Press the Delete context sensitive soft Call Outbox Yes LA AllUsr Select one of the following context sensitive soft keys Press the Yes cont
260. to determine if this feature is available to you The treatment that an incoming call receives when Call Decline is invoked depends upon the call server In a SIP environment the caller receives a call declined message and they no longer hear ring back In a non SIP environment the caller can continuously hear a ring back To decline an incoming call 1 Press the Decline context sensitive soft key to decline an incoming call Decline 2 Choose one of the following Press the Up Down navigation key to highlight a Decline Call Reason Press the New context sensitive soft key to create a new decline reason to send For more information see J Creating a new Call Decline Reason on page 138 Note Highlight None to use the default system message User has declined call Receiving a call 3 Choose one of the following Send Press the Send context sensitive a soft key to send the selected decline Back reason to the caller K Press the Back context sensitive soft key to abort the call decline and return to the incoming call screen Creating a new Call Decline Reason You can create an new Call Decline Reason To create a New Decline Reason during an incoming call Decline pa 1 Press the Decline context sensitive soft key to decline an incoming call New p 2 Press the New context sensitive soft key i to create a new custom decline reason abc 3 Press the abc 1
261. tures Your IP Deskphone may be configured to perform automatic software updates If this feature is configured the IP Deskphone displays when a software update is scheduled to occur and Yes and No context sensitive soft keys are displayed If the IP Deskphone is idle and no key is pressed the software update begins in one minute If you press Yes the software download begins If you are using your IP Deskphone this includes on hold on a conference call or when your IP Deskphone is ringing and you press No the call is not disconnected and the software update does not occur The IP Deskphone displays the software download prompt again in three minutes a total of three times If after the third notification you press No or no key is pressed the software update does not occur Your IP Deskphone attempts the software download process again in two hours Note f you allow the update to proceed and the server is down the IP Deskphone does not ask for updates again Multiuser The Multiuser feature allows multiple SIP user accounts to be active on the IP Deskphone at the same time This allows a single IP Deskphone to be shared among multiple users each with their own account allowing each user to receive calls without logging off other users You can have multiple user accounts for example a work account and a personal account active at the same time on the same IP Deskphone You can use the following features during
262. u can create your own Presence message to appear on screen which become available when you program a feature key as a shortcut For more information see Adding a new Presence state message on page 254 Additional features Finish 5 Choose one of the following 1 Press the Finish context sensitive Soft key to select the Presence detail and finish the procedure Back Press the Back context sensitive soft key to return to the previous step Remove a programmed feature key You can remove a feature key by using one of the following methods 1 Edit context sensitive soft keys See To remove a feature key using the Edit context sensitive soft key on page 239 Bulk context sensitive soft keys See To remove all programmed feature keys by using the Bulk context sensitive soft key on page 242 Additional features To remove a feature key using the Edit context sensitive soft key 1 To select a feature key to remove do one of the following Press the Up Down navigation key to scroll through the feature keys to highlight one to remove and press the Edit context sensitive soft key Press the feature key that you want to remove and then press the Edit context sensitive soft key Use the dialpad to select the Feature key that you want to view mu and then press the Edit context aaa sensitive soft key aaa amu The Program Key screen opens as shown in Figu
263. u can order the optional Avaya AC adapter N0023000 separately WARNING Use only the approved Avaya AC Adapter model N0023000 with your IP Deskphone To connect the AC adapter to the AC adapter jack in the bottom of the IP Deskphone use the following procedure Using your Avaya 1120E IP Deskphone 1 Form a small bend in the cable 2 Thread the adapter cord through the channels in the stand To use PoE your connected LAN must support PoE A PoE enabled LAN delivers power to your IP Deskphone over the CAT 5 network cable and an AC adapter is not required WARNING If you are connected to a PoE connection do not use the AC power adapter To use gigabit Ethernet you must connect to the LAN through CAT 5e or later cables Connecting the handset Use the following procedure to connect the handset to the IP Deskphone 1 Connect the end of the handset cable with a short straight section to the handset 2 Connect the end of the handset cable with the long straight section into the RJ 9 handset jack marked with the symbol on the back of the IP Deskphone Form a small bend in the cable 4 Thread the handset cord through the channels in the stand so that it exits behind the handset on the right side using the handset cord exit in the stand base marked with the symbol as shown in Figure 11 on page 54 Using your Avaya 1120E IP Deskphone Connecting the headset optional Perform the followi
264. uration options on the Headset screen Part 2 of 3 Option Function Enable HID Commands Enable HID Commands only if USB headset is selected The checkbox is used to enable the HID commands of supported headsets to allow the IP Deskphone to run in generic mode 1 operation supporting both USB audio and HID commands The configuration is ignored for non supported USB headsets MHS Headset Type Choose an MHS Headset Type only if Avaya headset adapter is detected This list contains the different wired headset types that can be attached to the Avaya Enhanced or Mobile Adapters for loss plan adjustment The command is ignored for other types of USB headsets This item is dimmed if the attached headset is not one of the Avaya headset types Configuring the Avaya 1120E IP Deskphone Table 10 Configuration options on the Headset screen Part 3 of 3 Option Function MHA Back Light Enable the MHA Back Light only if Avaya headset adapter is detected The checkbox is used to enable or disable the back light equipped in Avaya Enhanced or Mobile headsets The command is ignored for other types of USB headsets This item is dimmed if the attached headset is not one of the Avaya headset types The changes in the menu take effect immediately if the device is attached The active voice path switches to the selected headset if you are on an active call If you press the Apply context sen
265. ure joins two calls on your phone into one 3 way call You and the other two callers can speak together Alphanumeric Dialing Alphanumeric dialing refers to the spelling of names or words by entering alphabetic characters collocated with the numbers on the numeric dialpad of your Avaya 1120E IP Deskphone Call Decline This is a feature that you can use to decline a call which includes an option to send a reason for declining the call Call Forward This is a feature that you can use to transfer incoming calls to a predefined phone number or SIP address Call Server This is the equipment operated by your service provider that manages the calls to and from your phone Call Subject This is a feature that you can use to send a message to the person you are contacting as they receive the call from you A Call Subject appears on the display screen if the receiving telephone has a display screen and is capable of displaying Call Subjects Category 5 Cat This is a cable and its associated connecting hardware capable of transmitting at speeds up to 100 MHz used by 10BaseT 100BaseT4 and100BaseTX Terms you should know Category 5e Cate Most Cat5 cable manufactured after 1996 also supports 1000BaseT GigE installations and is designated Cat 5e Normally Cat5e cable has four pairs of copper wire Category 6 Cat6 This is a cable and its associated connecting hardware capable of transmitting at speeds up to
266. uring the password prompt to give an indication about whose password is in use Picking up the handset and dialing digits activates the line function display for emergency calls only If you try to place an outgoing call a message is displayed and the screensaver starts again f you make an emergency call while the screensaver is active the call is placed using the primary user The Network menu is accessible to administrators double press of the services key even when the screensaver is active df user defined passwords are allowed a mechanism to disable the screensaver allowing the administrator to reset the user defined password is accessible through the network menu This mechanism also invokes remotely from the IP Deskphone console through an SSH connection All expansion modules are cleared of programmed keys until the Screensaver is deactivated f you reboot the IP Deskphone when there is an active screensaver If autologin is enabled then the screensaver remains active after the IP Deskphone reboots and completes the login If autologin is not enabled then the screensaver setting remains enabled but not active after you log back into the IP Deskphone manually Advanced features Selecting an image to be viewed as a slideshow You can display all of the screensaver images that have been uploaded to your IP Deskphone in a slideshow format These files are loaded on the IP Deskphone usi
267. urrent call to the server or another user not available for all call servers Retrve Press the Retrve context sensitive Soft key to retrieve parked calls local and server parked calls only More Press the More context sensitive Soft key to select a new menu list of context sensitive soft keys The next available menu list contains the following context sensitive soft keys PrefS More the menu list When you press the More context sensitive soft key for the second time the following context sensitive soft keys appear on Prefs Press the Prefs context sensitive Soft key to display the Preferences menu The menu items include the following 1 Display use to adjust the display settings of the LCD Screen Table 3 Menu items accessed during an in call session through context sensitive soft keys Part 7 of 9 Prefs LA 2 Audio use to adjust tones and volume settings and to configure a USB headset Feature Options use to configure the following Feature keys Call Decline Reasons Call Ignore Action Call Subject Call Fwd Notification Missed Call Notification Language use to change the interface language Misc Options use to access the following options Alpha Dialing Search Method Incoming Privacy Outgoing Privacy Ends Dialing Hold Mode Private
268. ve Soft key to return to the previous menu 2 Log out or restart the IP Deskphone to complete the process Network menu Primarily the system administrator is the only person authorized to access the network menu and to use an administration password to access the items For more information on how to access the network menu items see S P Software for Avaya 1100 Series IP Deskphones Administration NN431 70 600 Advanced features The following Network menu items are available Server Settings to select and edit domains Device Settings to configure the network settings Diagnostics to run a trace route or send a ping to diagnose the network connection IP Set and DHCP information Network Diagnostics tools Ethernet Statistics IP Network Statistics USB Devices Advanced Diag Tools Test Key Lock Menu to access to the Network Menu To access the Network menu m 1 Choose one of the following Services Press the Services fixed key twice quickly Prefs Press the Prefs context sensitive J soft key and then select Network from the menu Note You need to enter an administration password to access the Network menu items USB flash drive A standard USB flash drive can be used for the following e To extend the hardware storage in the IP Deskphone Advanced features To support file transfer between the PCs and the IP Deskphone to upload specific files or pref
269. ve soft key Use the dialpad to select the aaa Feature key that you want to view aaa and press the View context aaa sensitive soft key amu The Program Key screen opens as shown in Figure 40 on page 227 Back 2 Press the Back context sensitive soft key to return to the previous screen Figure 40 on page 227 shows the feature key details Additional features Figure 40 Feature key details Program Key Label Tom Service Speed Dial User Mike Address Tom company com The Program Key screen displays the following Key programmed feature key number Label label used for the feature key Service services programmed to the feature key such as Speed Dial Call Forward Do Not Disturb Send IM Presence User current user to whom the programmed feature key is associated Address SIP address for the feature key when programmed for Speed Dial Call Forward and Send IM Additional features Note 1 f you to try to view a feature key that is not programmed the IP Deskphone displays the message Program Key Not Available Key is empty Note 2 lf you try to view a feature key that is designated as a line key the IP Deskphone displays the message Program Key Not Available Key is a line key To edit a feature key 1 To select a feature key to edit do one of the following Press the Up Down navigation key to scroll through the feature keys to highlight the one
270. vement or incoming call cancels the screensaver without requiring a user password This includes pressing the Unlock context sensitive soft key Incoming IMs do not cancel the screensaver The programmed keys of attached Expansion Module s are cleared until the screensaver is deactivated If you have logged on to the IP Deskphone you are not logged out but the line key labels clear and are inactive until the screensaver is deactivated If you reboot the IP Deskphone when there is an active screensaver f you have enabled autologin then the screensaver remains active after the IP Deskphone reboots and completes the login Advanced features f you have not enabled autologin then the screensaver setting remains enabled but not active after you log back into the IP Deskphone manually If you enable the screensaver with a password protected mode e User interaction key presses and mouse movements do not cancel the screensaver An incoming call displays showing caller ID and allows you to answer the call You cannot make outgoing calls except an emergency call and cannot view IMs or the Friends list until you unlock the IP Deskphone An Unlock context sensitive soft key appears on the screen You can unlock the IP Deskphone after answering the call Pressing the Unlock context sensitive soft key prompts you to enter the password for the screensaver The primary user line key is displayed but not active d
271. ver If the connection to your account proxy is lost then the IP Deskphone notifies your account and periodically attempts to reconnect Some features remain accessible for other accounts for example incoming calls but other features are not available until connection is re established or you cancel the reconnection Cancelling the call has the same effect as logging out If you are the primary account the IP Deskphone returns to the initial login screen If you are logged in ona secondary account that secondary account is removed from the list of secondary accounts that are logged in on automatic login If more than one account loses connection the IP Deskphone attempts to reconnect to account in sequence The first account to lose connection retries until it re registers or you cancel the attempt after which a reconnect attempt begins for the next account Canceling the reconnection attempt of the primary account immediately abandons attempts for all other accounts logs out secondary accounts that are still connected and returns the IP Deskphone to the login screen A single login queue is used for automatic logins and failover This means that if automatic logins are still pending when an account cannot connect a reconnection attempt for that account only begins after all automatic logins have completed or are cancelled Cable unplugged If the IP Deskphone detects that the network cables are unplugged while accounts were logged
272. wice you access the following context sensitive soft keys ScrnSvr Presnce Prefs More If you press the More context sensitive soft key from the first menu list three times you return to the first menu list with the following context sensitive soft keys Redial abc Msgs More When you press the More context sensitive soft key for the first time the following context sensitive soft keys appear on the menu list Table 1 Menu items accessed through context sensitive soft keys Part 3 of 6 Retrve Function Press the CallFwd context sensitive Soft key to forward all calls to a specified address Press the DND context sensitive soft key to block all calls Press the Retrve context sensitive Soft key to retrieve parked calls local and server calls only More Press the More context sensitive Soft key to select a new menu list of context sensitive soft keys The next available menu list contains the following context sensitive soft keys ScrnSvr Presnce Prefs More When you press the More context sensitive soft key for the second time the following context sensitive soft keys appear on the menu list ScrnSvr Press the ScrnSvr context sensitive Soft key to activate the screensaver only if the screensaver feature is enabled Table 1 Menu items accessed through context sensitive soft keys Part
273. y Domain 286 Q Quit key 21 R Re authorization 340 360 Redirecting a call 134 Release key 19 Resetting the phone 289 Ring patterns 91 Routine 339 S Search function 157 Security features 43 Send IM feature key programming 235 Serves Services key 32 36 37 Services key 21 SIP Session Initiated Protocol 15 Speakerphone exclusive to 911 Emergency 340 Speakerphone with MLPP 361 Speed Dial feature key 247 Speed Dial feature key program ming 231 T Terms 363 391 Transferring a call 209 Transfr Transfer key 210 U Updates 286 USB keyboard 66 USB Mouse 42 User profile 80 V Visual Alerter 20 336 Visual indicators 334 Voice Mail 25 211 Volume adjustment 92 Volume control 18
274. y or results in being empty due to context sensitive hiding of contents an error message displays stating There are no Speed Dials currently available Speed Dial List screen You can select the provisioned speed dial list entries from the speed dial list screen Figure 67 on page 321 displays the speed dial list screen with the list entries Figure 67 Speed dial list screen The Speed Dial List screen displays all the speed dial list entries provisioned The displayed list items are based on the provisioned list as well as the current Idle Mid call state of the IP Deskphone After you invoke the speed dial list while the IP Deskphone is idle only Speed Dial List entries that are configured to IDLE are displayed Similarly only items Advanced features marked as MID CALL are displayed if the Speed Dial List is invoked while the IP Deskphone is in a call The following are the options available for the Speed Dial List screen Dial invokes the selected speed dial Exit screen dismisses without invoking a Speed Dial List entry Auto retrieve flag The Auto retrieve behavior is added to regular speed dial keys instead of speed dial list entries To make sure that this flag is configured for programmed speed dial keys the screen in Figure 68 on page 322 appears as the last step in Speed Dial Key creation Figure 68 Auto Retrieve enable screen Auto Retrieve screen allows you to configure the auto retrieve
275. y Call For more information see Figure 32 3 way Call on page 203 Figure 33 on page 206 shows the IP Deskphone display screen when a 3 way call is in progress While on an active call Figure 32 3 way Call amp gt Sara Jones jones companya com amp gt Rob Smith smith companyb com ee Note 1 f you receive a new call during a 3 way call you can answer the new call as usual The IP Deskphone automatically puts the 3 way call on hold If you want to join the new caller to a 3 way call you must initiate a conference call with the server and join all callers to the conference call Note 2 f the host of a 3 way call presses the hold button all callers in the 3 way call are put on hold Note 3 f the host of a 3 way call presses the Goodbye fixed key or selects Release Call from the Action menu all calls in the 3 way call are terminated While on an active call Configuring a conference call When you want to invite three or more callers to a call you can configure a conference call using the IP Deskphone The call server handles conference calls You can join incoming calls to the conference call or you can join calls that you initiate Note Your system administrator or service provider must enable 3 way calling and conference calls for your IP Deskphone Contact your service provider or system administrator to determine if this feature is available To configure a conference cal
276. y to keep the existing configurations and return to the previous menu Configuring the Avaya 1120E IP Deskphone Adjusting the volume You can adjust the volume of the IP Deskphone for the following Ring Volume Handset Volume e Headset Volume Handsfree Volume A sliding scale appears on the LCD screen display when you adjust the volume Figure 19 on page 92 shows how to adjust the volume Figure 19 Adjusting the volume Adjusting the ring volume You can adjust the ring volume for an incoming call To adjust the ring volume for an incoming call Prefs 1 Press the Prefs context sensitive soft Ld key select Audio select Tones and then select Alerting Volume Configuring the Avaya 1120E IP Deskphone 2 To adjust the ring volume of an incoming call do one of the following Press the Left Right navigation key Press the Volume fixed keys to increase or decrease the volume 3 Choose one of the following Back Press the Set context sensitive soft key to configure the selected volume or L L and return to the Tones menu Press the Back context sensitive soft key to keep the existing configurations and return to the Tones menu Configuring the Avaya 1120E IP Deskphone Adjusting the volume of the Handset Headset and Handsfree mode You can adjust the volume for the handset headset and the handsfree speaker of the IP Deskphone To adjust the volume
277. y to scroll through the menu to highlight the item you want to select and then press the Select soft key Table 4 on page 41 describes the navigation keys and their functions Table 4 Navigation keys and functions Part 1 of 2 Navigation Key Cluster Navigation Key Cluster Function Press the Left or Right arrows on the Navigation Key Cluster to Scroll long lines of text when you view caller ID Note The IP Deskphone automatically scrolls long lines of text from right to left for entries such as in your address book or your Call Inbox When your Search Method is set to Index Search you can increase the speed of the scrolling by repeatedly pressing the right navigation key or decrease the scrolling speed by repeatedly pressing the left navigation key For more information see Searching for a contact in the Address Book on page 155 Change the slide adjustment from left to right when you adjust such things as contrast or volume Press the right side of the Navigation Key Cluster to Create a space when you enter and edit text View the details of the selected call log entry in the Inbox and the Outbox Table 4 Navigation keys and functions Part 2 of 2 Key Function Navigation Key Cluster Press the left side of the Navigation Key Cluster to TEDI Move cursor to the left when you zx enter and edit text Leave the detail view of the Inbox or Outbox and r
278. ya 1120E IP Deskphone To change the language 1 Choose one of the following Change Press the Change context sensitive soft key to change the current language Back Press the Back context sensitive 177 Soft key to keep existing language and return to the User Login screen 2 Press the Up Down navigation key to JED highlight the new language you want to use Select 3 Choose one of the following CL Press the Select context sensitive soft key to change the language to the highlighted language from the list The IP Deskphone returns to the User Login screen and uses the Back selected language or Press the Back context sensitive soft key to keep the existing language and return to the User Login screen Logging on to your Avaya 1120E IP Deskphone You need to log on to your Avaya 1120E IP Deskphone when you first install and restart your IP Deskphone and anytime you log off or reboot Accessing the Avaya 1120E IP Deskphone Note 1 When you log on to the IP Deskphone for the first time the system prompts you for a location For more information see Selecting a location on page 78 Note 2 The IP Deskphone retains the previous user logon ID which appears after the ID prompt whenever the IP Deskphone reboots If Authentication is enabled by your system administration you can enter your authentication ID independent of your user ID The authentication ID is used when the server

Avaya NN43112-101 IP Phone User Manual

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