Avaya 9650 Telephone User Manual
Contents
1. Turning off call forwarding From the Phone screen scroll right to access the Features menu and select CFrwd or just press the Aux button labeled CFrwd to turn Call Forwarding off Note When you turn off the Call Forwarding feature you hear a confirmation tone and that Aux button is no longer illuminated About Conference Calls You can use conference calls to speak with up to five people in different locations on the same call Additional conferencing options may be available through Expanded Meet Me Conferencing Contact your system administrator for more information about this feature Setting up a conference call 1 2 3 4 From the Phone screen select your active call Press Conf Dial the telephone number or call the person from the Contacts list or call the person from the Call Log list Press Join to add the person to the existing call Adding a person on hold to a conference call TEON From the Phone screen select your active call Press Conf Select the call on hold that you want to add to the conference Press Resume to take the call off hold Press Join to add the person to the conference call Note Depending on how your telephone is administered you may not have to press Join to add the person to the conference call Putting a conference call on hold 1 Press Hold during a conference call Note When you put a conference call on hold the other parties can still talk to2. AVAYA Avaya one X Deskphone Edition for 9650 IP Telephone User Guide 16 60091 1 Issue 1 January 2007 Contents Contents POG ass sisttcpidibiscnasinntnpindpiineacinnnapienibiupsiinioupiabeneanbibisabnehbinxennanionpiekbiniinns 5 Introduction to the 9650 IP Telephone eeceeeceeeeeeesseeeseeeeeeenees 7 MEINE IRENI A ONS A PATO E A E eased arenes 7 About Application Buttons Navigation and Softkeys ccceeeeeeeeeceeeeeeettaeeeees 9 PROU UEU aa ay pea eee uaa uaa pmWe eae S coos RS 9 ADO Your Dele phone Sian arcena e A AEE 10 About th Avaya Menu sisisi a 10 About Goons amp SgS siririrka AAN ARNAN 11 Setting Go To Phone Screen on Calling eccccecsecceeeeeeeeeeeeeeeeeeeeeeeeaeeeeees 11 Setting Go To Phone Screen on Ringing sissiissirississsiissiasriiisnadnii innsats 11 CUNT ROCA OpEd n Ei 12 lore Ue gare biel Wildl 2 S niriana R rrer tip mer errr Ter 12 Comiguring visual NS a sccecdccicicsdescnicesaioasadedcicampenoeddaasaesseatadacarsetaanadeddecstames 12 Adjusting the brightness or contrast of the display cccsssssseereeeeeeeees 12 Turning button click sounda on and Off sascccsacisscssessnaevasecsssdneciaiccceteaceonsusceenare 13 Taming erar ones omor iarna A enrrn Tree 13 Tand arge OR On OV Ol enaa 13 Ghangno henno panei uaisa ora A 13 Gharging Ne PA Gc fs sccen ce doer pnaazesinaneuadaanteealaeeeinadedmannauscetnaidesans 14 Eding UNE ODO nesrin 14 APOuULTO BON O aoa
3. Notices 2007 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases Note Using a cell mobile or GSM phone or a two way radio in close proximity to an Avaya IP Phone might cause interference For full legal page information please see the complete document Avaya Legal Page for Hardware Documentation Document number 03 600759 To locate this document on our website simply go to http Awww avaya com support and search for the document number in the search box Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation and Avaya d
4. 14 POCeS SING your DONGO aein A 15 About the Features menu cccccscsssseeeeeeeeeeeneeeeeeeeeeeeeeeeeeeeeeeeeeeeeenenees 15 Accessing the Features MENU sirce ede 15 Calling person Tromm the directory sisssaiisrnsesninsiadunasninasneani nii aian a aaa 15 Configuring simultaneous ringing for multiple telephones EC500 eee 1S About Answering and Making a Call cccccceecesseeeeeeeeeeeeeeeeeeeeeeeeees 16 Answenng a Call 16 your EMS M SON ci iisesccccer ctu ccavanaessscdusdow kaniinin enia 16 Answering a Call to a Bridged EXIENgiOi sciiccisiiccscissccstncciecsacicisicetaeteinascacnnmevedanss 16 Sending an incoming call directly to voicemail 0 0 2 2 eceeeeee cents tence eeeeeeeeeteeeeeets 16 Felufeldlats an meminna gallesa i 17 Makna a GA ran aa aaa Aagi e AE aAA ASDA 17 Clearing a PAIN E ansieae S ia ti 17 Redaling a MNO ucine aa aS 17 Calling a person from the Contacts ISi ais ccccccecects ctecteceestesesccseateenedecncmsiens 17 Galing amp person irom the call log ccs nicest cata eniccentes ascnawadonsssndccanivaswionsnseaca 17 Mutina a Call oseni nisasie A er ANa aasa AEA 17 Puting a Gallon Holi sists ssaneiiisccascesnntisesheiideasiossansadadaaaddanidinasadaneubbobaies 17 Transiernno BGAN iisasstiescepasinianpaiaissaddansdaaninipniapentidanmyaiasiaasatadduananibieues 18 Abo t FOP ARI Calls sisanirsivisnisnn 18 aa IE ei Aa E A N E AE OA N A A E E AA A 18 CALF T aa Ei 18 Tominog salona rdn aenn a ANAA rer tes
5. Delete Press Delete again to confirm Note If you press Cancel prior to pressing Delete your contact information will not be removed RON 22 Avaya one X Deskphone Edition for 9650 IP Telephone User Guide About the Call Log About the Call Log You can use the Call Log to view a list of your missed calls or separate lists of your answered outgoing or missed calls When you have one or more missed calls the Call Log button lights and the Missed Calls icon and the number of missed calls display on the top line Viewing the call log 1 Press Call Log Note You can go to the top of the list by pressing Call Log again 2 Scroll to the right or left to view separate lists of your answered outgoing or missed calls lists Viewing call log details 1 Press Call Log 2 Select the number you want to view 3 Press Details 4 Press Back to return to the list view Adding an entry from the call log to your Contacts list Press Call Log Select the number you want to add to your Contacts list Press Contact Edit name and telephone number if necessary Press Save awn Removing an entry from the call log 1 Press Call Log 2 Select the number you want to delete 3 Press More gt Delete 4 Press Delete again to confirm or press Cancel if you do not want to delete it Clearing all entries from the call log Clearing all entries from a call log deletes all of the entires For examp
6. Phone button to view your calls e Press the Contacts button to view your Contacts list e Press the Call Log button to see a list of your most recent incoming and outgoing calls At any time one of the application lines is highlighted with white text on a black background This is the selected line Use the Up and Down arrows on the navigation keys to select a line by scrolling to it The four softkey labels at the bottom of the screen go with the softkeys directly below the screen They show the available actions for the selected line Pressing a softkey carries out the action shown on the softkey label The OK button is another shortcut that carries out the default action on the selected line For example when you select highlight an entry in your Contacts list pressing OK places a call to that person Issue 1 January 2007 9 About Aux Buttons About Aux Buttons Your phone has two rows of extra auxiliary buttons or Aux buttons below the softkeys You can use the Aux buttons for call management speed dial buttons or features The Aux buttons go with the Aux button labels on the bottom two rows of the screen The Aux button labels show the function of each of the Aux buttons There are two sets or pages of Aux buttons Use the Aux Shift button located to the right of the Aux button labels to switch between the two pages of Aux buttons The particular features available on your Aux buttons depend on how your system a
7. Select the person or number you want to call 3 Press Call or OK Muting a Call If a call is on mute and you switch between the handset headset or speakerphone the mute will be turned off When the Mute button light is on the call is muted 1 Press Mute during a call so that the other person cannot hear you 2 Press Mute again to unmute the call Issue 1 January 2007 17 Send all calls Putting a Call on Hold 1 Press Phone to view the main Phone screen if necessary 2 Select the line you want to put on hold 3 Press Hold Note A hold timer may display when you put a call on hold For more information see Configuring call timers 4 Press Resume to retrieve the call Transferring a Call 1 From the Phone screen select the line you want to transfer 2 Press Transfer 3 Dial the telephone number or call the person from the Contacts list or call the person from the Call Log list 4 Press Complete to transfer the call About Forwarding Calls You can forward your incoming calls to another number or to voicemail If call forwarding is turned on a Forwarding icon 3 appears on the top line of your display screen and the Aux button s with forwarding features is steadily lit You can choose from a number of forwarding features including Send All Calls and Call Forward Listed below are examples of the most commonly used forwarding features The forwarding features available on your phone depend on the opti
8. each other Press Resume or OK to resume the conference call Issue 1 January 2007 19 Muting a person on a conference call Muting a person on a conference call You can silence a person on a conference call using the Silence softkey The individual muting feature is not available on all systems If you do not see Silence when you choose a person you cannot mute that person From the Phone screen press More gt Details during a conference call Select the person you want to mute Press Silence Press Silence again to take the person off mute ROD Dropping the last person from a conference call 1 From the Phone screen select your active call 2 Press Drop Dropping a person from a conference call This feature is not available on all systems If you do not see Drop when you choose a person you cannot drop that person From the Phone screen select your active call Press More then Details Select the person you want to drop Press Drop ROD Aux Buttons and Bridged Lines You can use the Aux buttons to monitor and manage extensions other than your own Other people s extensions that you manage from your phone are called bridged lines If an Aux button is associated with a bridged line you can press the Aux button to select it as you would with a regular call appearance Whenever you need to access a bridged line just press the corresponding Aux button e Ifa line is on Hold p
9. phone number is programmed by your system administrator 1 From the Phone screen scroll right to access the Features menu 2 Select EC 500 3 Press OK to turn simultaneous ringing on or off About Answering and Making a Call When you receive an incoming call the incoming call is usually selected automatically However if you are already on a call or if you receive more than one incoming call at a time you may need to select the call you want to answer manually Answering a Call to your Extension Answer an incoming call in one of the following ways Option Description If you are not on another call Lift the handset or press Speaker to answer using the speakerphone or press Headset to answer using the headset If you are on another call From the Phone screen press the Phone button to quickly move to the top of your call appearance list Then answer your primary line or scroll to the line with the incoming call and press Answer or OK You can also press the line button next to the incoming call to answer Note To automatically display the Phone screen whenever you receive an incoming call set the Go to Phone Screen on Ringing option to Yes see Call Settings Note If the Auto Hold Communication Manager feature is enabled by your system administrator you can answer another call without first putting an active call on hold If Auto Hold is not enabled you must put your active call on hold b
10. 19 2 Avaya one X Deskphone Edition for 9650 IP Telephone User Guide About eelbighedied Calls ARPEI E E EA ETAL RN E A E PAAA E 19 Puni a aes eal on hold aes Muting a person on aconference call Dropping the last person from a conference call ates Dropping a person from a conference Call 005 e EIET A a z Aux Buttons and eae rig E E E Chieiiatigastaicie 20 wa 20 A aed Abou CONICS camiidnicans nena Viewing Contacts details ee Sy VARIES ES tices sed cca cle nausea tts E E dhe Sethi N bur tranadeaeeeryiae Eding A NSEC seirinin aaan Beet a CO a AE A About th Call Loy anisini 23 STN A a e E wasted deen E T E OE E E N E A E T 23 Viewing call log details shee AE E E EE EEA E ued Adding an entry from the call log to your r Contacts list NE LE EAT 23 Removing an entry from the call log riirii kiua ere mii BO Cleaning all erties from the call WOE sccccccicienancaccncamodsssrecuiisentecau data eaeeuadunceeas 23 TART I IG einai Eaa EO Getting Your MOSSAG ES uiarni 24 Logging into your voicemail assisi rnani aade naaa kaarina iia 24 About logging in to your telephone ciiikeienenas eer eens ee 24 TG WOU to your telephone serasi i cee ae ld epee eens ie ae Co 24 Logging out of your telephone 0 Prete eee ees eee PEAT AE 24 DOD sise init aniaaaddiisiaiabeeens 25 Contents Issue 1 January 2007 3 Contents 4 Avaya one X Deskphone Edition for 9650 IP Telephone User Guide Notices
11. Call Log ABOU tegenin e 23 Calling a person 17 Clearing entries 23 removing an entry 23 turning Off 24 VIGWING ceria 23 viewing details 23 Call Timers o laLiro LOLALAO MEPIT 12 Conference Calls ADOU i PEE ET 19 adding a person on hold 19 dropping a person 20 dropping the last person 20 muting A person 20 putting a call on hold 19 setting UD eera vias 19 Contacts ADOU i Ae E 21 adding a new person 22 adding contacts from the call log 23 deleting ee eiA 22 GAN e 22 S e E T 21 Contacts List Calling a person 17 C veraJe asamedi iaa 18 D Directory Calling a person 15 Display adjusting brightness 13 E Error Tones eaaa Off erT 13 F Features ABDOU Tes rora E aE 15 ACCESSIN esns aata a 15 Forwarding We 1 PAEA E EA 18 turning Off oe eeeeeeeeeeeeeeeeeaeeeeeeeeees 19 Forwarding Calls ADOUL issie 18 G Go To Phone Screen Options on Calling SOU eraa inane at Go To Phone Screen Options on Ringing SOU e E hwecteetnes 11 H Hold conference CaIIS ccccccsceeeeeeees 19 Issue 1 January 2007 Index 25 Index 26 Avaya one X Deskphone Edition l Incoming calls ANSWETING eeeeeeeeceeeeeeeeeeeeeeenteee 16 Bridged Line 16 directing to multiple telephones 16 forwarding eeii 18 ONONO onanan 1 sending directly to voicemail if sending to coverage 18 transferring 18 L Language wae aae A E 14 L
12. Call Settings Press Select or OK Select Visual Alerting Press Change or OK to turn Visual Alerting on or off Press Save 12 Avaya one X Deskphone Edition for 9650 IP Telephone User Guide About the Avaya Menu pelneens the brightness or contrast of the display _ SOMNATARONS Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Select Brightness or Contrast Press Change or OK Select Phone or an SBM24 Module Scroll to the right or left to adjust the brightness or contrast Press Save or OK Turning button click sounds on and off ONOARWN Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Select Button Clicks Press Change or OK to turn sounds on or off Press Save Turning error tones on or off Your telephone beeps if you make a mistake or take an action that is not allowed If you do not want to hear error beeps set your error tone to Off ONDARON Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Select Error Tones Press Change or OK to turn error tones on or off Press Save Turning large text on or off 1 ONDION Press Avaya Menu Select Options amp Settings or Phone Settings Press Sel
13. Follow the voice prompts from your voicemail system About logging in to your telephone Logging in and out maintains your preferences call information and options if you share a telephone with other users Log out to prevent unauthorized use of your telephone during an absence Logging in to your telephone Log in from the initial screen when it prompts you for your extension Enter your extension Press Enter or OK Enter your password Press Enter or OK POMS Logging out of your telephone Press Avaya Menu Select Log Out Press Log Out or OK Press Log Out again to confirm APON 24 Avaya one X Deskphone Edition for 9650 IP Telephone User Guide Index 9 GOO scseddetiieiiiie kl Ase 9 10 20 A Application Buttons SOKEY S sninn idangan 9 AUX DUTIONS cece ccc ce case eteseeeeeeeeeeees 10 and bridged lines 20 Avaya Menu ADO teia 10 button click SOUNS 0 cceeeeee 13 error TONGS cccceseccceeeeeeeneseeeesaees 13 TEX S ZE k inian aasarin ninie aia 13 B Bridged Calls ANSWET NQ sesssseseeeeeeeeeee eneee nsee 21 JONING es ecerceeere creer sere cere 2l bridged lines 20 Browser ADOU tecen 14 ACCESSIN Giicrssavecssunsnsaccccevranntavennsaate 15 Button Click Sounds CONFIQUIING cceeeeeeeeeeteeeeeeeeeeeeees 13 Button Labels COILING PAAA EE 14 Cc Calling a Person from the Call log if from the Contacts list 17 from the directory 15
14. coming call Line Buttons The three line buttons with integrated LEDs show which lines are in use and correspond to the lines on the display Press the line button to select that line Line button LEDs also indicate if a feature is enabled or disabled in the Feature view Softkeys Use the softkeys to act on objects displayed on the screen The softkey labels show you the action that each key produces The labels and the actions vary depending on the object that is selected Aux Shift Use the Aux Shift button to move between one page of eight Aux buttons to the next page of eight Aux buttons This button lights to indicate a call is active or on hold on the page of Aux buttons not currently displayed Aux Buttons Use the eight auxiliary Aux buttons to access up to 16 additional lines or for advanced telephone features such as Bridged lines Call Forwarding Speed Dial and Abbreviated Dial buttons Use the Aux Shift button to switch between the first page of eight buttons to the next page of eight buttons and back The integrated LEDs indicate lines or features in use White Aux button labels appear in the last two display rows Message Press the Message button to connect directly to your voicemail system Navigation Arrows Use the up and down navigation arrows to scroll through lists Use the right and left navigation arrows to navigate between menus or to move the cursor during text i
15. dministrator has set up your phone For example in addition to bridged extensions on your Aux buttons your administrator may also assign frequently used features like Send All Calls Directory Next Make Call or Call Forwarding to Aux buttons Each Aux button has an LED which is illuminated if a call appearance or feature assigned to that button is active The Aux Shift button also has an LED which is illuminated if there is a call on one of the Aux buttons on the alternate hidden page About Your Telephone Stand Your telephone can be placed in two positions a lower position and an upright position You can adjust the display screen to different angles To move the display screen gently pull from the top of the display screen towards you As you pull the screen towards you you will hear a clicking sound Each of these clicks is a locking position for the display screen Gently push on the display screen to adjust the screen to a previous position If your phone is in the upright position reverse the tab located below the switchhook in the top ear piece pocket on the front of the phone This will keep the handset seated in the correct position You will need a small screwdriver to lift this tab out About the Avaya Menu You can use the Avaya Menu to adjust and customize options and settings for your telephone access additional Web based applications get information about your phone and network settings and log out When you pres
16. ect or OK Select Screen amp Sound Options Press Select or OK Select Text Size Press Change or OK to turn large text on or off Press Save Issue 1 January 2007 13 About the Browser a the ring pattern _ SCOMNDOMNAWNH Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Select Personalized Ringing Press Change or OK to see a list of the available ring patterns Select a ring pattern to listen to it Press Play or OK to hear it again Press Save to make it your ring pattern ene the language OMNOOAWD Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Select Language Select a display language Press Select or OK Press Yes to confirm the selected language Editing button labels You can change the labels that are displayed for your extensions features and abbreviated dial or speed dial buttons For example you can change the label for your extension to My Line ONBDOARWONM 11 Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Application Settings Press Select or OK Select Personalize Labels Press Change or OK Select the label you want to edit Note If the label you want to edit is
17. efore answering the incoming call otherwise you will drop the active call when you answer the other one Answering a Call to a Bridged Extension If an Aux button flashes press that button orpress the Answer softkey If the Aux Shift button is lit the incoming call is on the hidden page of Aux buttons In this case press Aux Shift to view the hidden page then press the flashing Aux button of the incoming call 16 Avaya one X Deskphone Edition for 9650 IP Telephone User Guide Muting a Call Sending an incoming call directly to voicemail Press To Vmail to send an incoming call directly to voicemail Ignoring an incoming call Press Ignore to turn off the ringer for an incoming call Making a Call Use the Phone screen to view and manage calls Press Phone amp amp to view the main Phone screen at any time Dial the number you want to call Clearing a number Press Clear to erase all dialed digits and enter a new number Redialing a number 1 From the Phone screen press Redial Note The last number will be redialed or you will see a list of the most recent numbers that you have dialed from which you can select one to redial 2 Press Call Note See Setting Redial Options for information on redial settings Calling a person from the Contacts list 1 Press Contacts 2 Select the person or number you want to call 3 Press Call or OK Calling a person from the call log 1 Press Call Log 2
18. elease number of your telephone software About Options amp Settings The Options amp Settings menu contains choices for e Call Settings e Application Settings e Screen amp Sound Options e Advanced Options Note Options amp Settings is called Phone Settings if you have a customized menu Call Settings includes choices for automatically displaying the Phone screen when you get an incoming call or when you place a call turning call timers on or off controlling how Redial works turning Visual Alerting on or off and more Application Settings includes choices for turning call logging on or off and for personalizing your button labels Screen amp Sound Options includes choices for adjusting your phone s brightness and contrast ring pattern language selection and button clicks and tones Advanced Options includes choices for backing up and restoring your settings options and button labels You can also set AGC for your handset headset and or speaker audio Setting Go To Phone Screen on Calling Set Go to Phone Screen on Calling to Yes to automatically display the Phone screen when you place a call Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Select Go to Phone Screen on Calling Press Change or OK to set the option to Yes or No Press Save ONDARRUN Setting Go To Phone Screen on Ringing Set Go to Phone Screen on Ri
19. le if you are viewing the Outgoing Calls list only outgoing calls are deleted from the call log However if you are viewing the All Calls list pressing Clear All deletes all calls from the call log 1 Press Call Log 2 Select the list you want to delete 3 Press More gt Clear All to delete all of the entries in the list you are viewing 4 Press Clear All again or OK to confirm Issue 1 January 2007 23 Turning off call logging Turning off call logging You can turn call logging on or off If you have bridged call appearances on your phone you can choose whether or not to include calls to your bridged lines in your call log Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Application Settings Press Select or OK Select the type of call logging you want to turn off Note To turn logging of bridged lines on or off select Log Bridged Calls and press Change or OK 7 Press Change or OK to turn call logging on or off 8 Press Save OnkROn Getting Your Messages Press the Message button to connect directly to your voicemail system The lighted Message button and a red light on the upper right hand corner of your telephone indicate when you have messages waiting Your messages are an administered function Contact your system administrator with any questions Logging into your voicemail 1 To log in to your voicemail press the Message button 2
20. letters or numbers d Press Bksp to delete the last character Note If you want to remove a letter number space or symbol that is in the middle of the text you entered use the left and right navigation arrows to place your cursor after the character you want to remove Once your cursor is in the correct position press Bksp to remove the character to the left of the cursor e Press More gt Abc to change between upper and lower case letters or to enter numbers f Press ABC again to cycle through the options Abc 123 abc ABC until the type you want to use is displayed 9 Press More gt Symbols to enter characters that are not on your dialpad h Select the symbol you want to use i Press OK to select the symbol j Press Clear to delete all text and start over Select the next field Enter the primary telephone number Select the next field Select the type of number entered general work mobile home If you have another number for this contact repeat Steps 5 7 You can add up to two additional numbers for this ontact Press Save or OK ONDA o Editing a contact Press Contacts Select the contact you want to edit Press More gt Edit Choose the field you want to edit Use the dialpad and softkeys to make changes to the contact information Press Save or OK Ooh WNhM Deleting a contact Press Contacts Select the contact you want to delete Press More gt
21. nes and additional telephone features a Call Log a Contacts list an integrated WML browser a menu of options and settings and access to your voicemail Not all functions and features described in this user guide may be available on your telephone If you find that a function or feature is not available please contact your system administrator Overview Missed Call Indicator Extension Date Time Application Lines 3 Message Waiting Indicator m a Prompt Line y C Line Buttons is Softkey Labels Aux Shift Button I Aux Labels Softkeys Aux Buttons Navigation Arrows Messages i Phone Button OK Button Avaya Menu 5 Issue 1 January 2007 7 Overview 9650 IP Telephone Button Feature Descriptions Name Description USB Port If your phone gets its power from a local AC power adapter and not directly from the voice data network connection you can recharge a battery powered device using your phone s USB port Connect the device to your phone with a USB cable to recharge it Prompt Line View the prompt line to see when you can use the right or left navigation arrows to view alternate screens or menus Message Waiting Indicator An illuminated red light in the upper right corner of your phone indicates you have voicemail messages waiting If Visual Alerting is enabled this light flashes when you receive an in
22. nging to Yes to automatically display the Phone screen when you get an incoming call Issue 1 January 2007 11 About Options amp Settings ONDAN Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Select Go to Phone Screen on Ringing Press Change or OK to set the option to Yes or No Press Save Setting redial options You can set Redial to dial the last number you dialed or to display a list of the last numbers you dialed ONOMNARWNHY Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Select Redial Press Change or OK to toggle between One Number and List Press Save Configuring call timers You can set your call settings to display the duration of calls You can turn the call timer display on or off ONRMDOARWDY Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Select Display Call Timers Press Change or OK Press Save Configuring visual alerts When the Visual Alerting option is turned on incoming calls cause the LED in the top right corner of the phone to flash You can turn Visual Alerting on or off ONDA WN Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select
23. nput 8 Avaya one X Deskphone Edition for 9650 IP Telephone User Guide Introduction to the 9650 IP Telephone Name Description OK Press the OK button for a shortcut to an action For example when you select a call log entry pressing OK dials the number Phone Press Phone to view and manage your calls Contacts Press Contacts to view the entries in your contact list Call Log Press Call Log to view a list of your outgoing incoming and missed calls Missed Call Indicator The icon on the Call Log button is illuminated when you have missed calls The top line shows the Missed Call icon and the number of calls missed Avaya Menu Press Avaya Menu to configure options and settings access the browser log out or view network information Volume Press volume to adjust the volume of the handset headset speaker and ringer Mute Press Mute to silence a call in progress To take a call off mute press Mute again Speaker Press Speaker to use the speakerphone To take a call off speakerphone lift the handset and press Speaker Headset Press Headset to use the headset if it is connected Only HIS headset cords are compatible with your phone About Application Buttons Navigation and Softkeys The display screen has three visible application lines that you use to view and manage your calls your contacts your call log and your options and settings Press the
24. oes not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http www avaya com support Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Avaya support Avaya Inc provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Issue 1 January 2007 5 6 Avaya one X Deskphone Edition for 9650 IP Telephone User Guide Introduction to the 9650 IP Telephone Introduction to the 9650 IP Telephone Your telephone provides many features including a Phone screen for viewing and managing your calls 16 auxiliary Aux buttons to help you manage calls to bridged li
25. ogging in to your telephone 24 Logging out of your telephone 24 M Messages FOUTIOVING ceeeececeeeeeeeecceceeeeeeeeeeees 24 Muting Calls 17 N NAVIGATION 2c ceeeeeeeceeeeeeeeeeeeeeeeeeeeeeee 9 O Options amp Settings ADOU esi vec cdeven aie enie aee aa 11 Call loggi ena 24 changing language 14 changing ring pattern 14 configuring visual alerts 12 go to phone screen on calling 11 go to phone screen on ringing 11 Os ted e soa canaceenstaatec eves ssastseesncte 10 redial SettingS ccccsssseeeeeees 12 Outgoing calls making a Call eeeeeeeeeeeeeeeeenees 17 making a call on a bridged line 21 redialing a NUMDbEr ee 17 P Phone Settings aDO t erann ecaiend sie 11 R Redil senon aaia aa 17 Redial Options SENG eessp re 12 Ring Pattern CHANGING e a 14 S SENDALL wccscteccsusiesisstcteccccessevinncaetons 18 T Telephone Stand ABOUT rnoes ea Aaaa 10 Text Size TUPNING Off eeeeeeeeeeseeeeeeeeeeteeeeees 13 TANS TC lish ss es cdccudvevencsvesdsasyedeaueyescssetes 18 V Visual Alerts CONTQUTING seeen 12 Voicemail logging IM susesseeeneriineerereirneeuuianss 24 for 9650 IP Telephone User Guide
26. on the Features menu scroll right to access the Features menu and select the label you want to edit Press Edit Edit the label Press Clear to clear all text fields and start over Press Save or OK Note You may revert back to the default button labels by pressing Avaya Menu gt Options amp Settings gt Application Settings gt Restore Default Button Label About the Browser Your telephone includes a web browser capability that can be used to present additional applications The items available through the web browser vary depending upon how your 14 Avaya one X Deskphone Edition for 9650 IP Telephone User Guide About the Features menu telephone was administered If no web applications are available for your phone the Browser menu is not presented Contact your system administrator with any questions Accessing your browser 1 Press Avaya Menu 2 Press Browser or OK About the Features menu Your administrator may assign specific features you use frequently to your Aux buttons The Features menu gives you access to these features such as Directory Call Forwarding Speed Dial and Abbreviated Dial buttons Directory allows you to dial other users on your system by name You can use Send All Calls and Call Forward to have your incoming calls sent to other numbers EC500 allows you to answer your incoming calls from your desk phone or another phone The particular features available to you depend on what you
27. ons your system administrator has set For more information about the options available to you contact your system administrator Send all calls Call When Send All Calls SAC is on your incoming calls go directly to a predefined coverage number typically your voicemail Incoming calls ring once at your extension and then go directly to a number which is set by your system administrator If the SAC feature is administered on your phone an Aux button label displays SendAll Pressing the SendAll Aux button turns Send All Calls on and the label shows a checkmark If it is already on pressing the SendAll Aux button turns it off and the checkmark no longer appears You can also turn Send All Calls on or off by using the telephone Features list From the Phone screen scroll right to access the Features menu and select SendAllCalls If you have an Aux button labeled SendAll you can press it to turn Send All Calls on or off Forwarding The Call Forward feature allows you to set a number to which your calls will be forwarded or turn off call forwarding if it is already on Call forwarding is assigned to an Aux button You must enter the telephone number where the calls will be forwarded each time you use this feature Enter the number you want to forward your calls to Note After you enter the forwarding number you hear a confirmation tone 18 Avaya one X Deskphone Edition for 9650 IP Telephone User Guide About Conference Calls
28. r administrator has assigned to your phone For more information about what features and options are available for your extension contact your system administrator Accessing the Features menu From the Phone screen scroll right to access the Features menu Note To return to the main Phone screen press Exit or scroll to the left Note The LED next to the feature name indicates if the feature is currently on or off If the light is on the feature is on Calling a person from the directory 1 Press the Directory Aux button or from the Phone screen scroll right to access the Features menu select Directory and press Select or OK 2 Use the dialpad keys to start spelling the last name of the person you want to call Note Press each dialpad key one time for each corresponding letter For example for Hill press 4 4 5 5 3 Select the Next Aux button to view the next name alphabetically in the directory if necessary 4 Press OK or enter the next letter 5 Select the Make Call Aux button when you see the name you want 6 Press OK to dial the call Issue 1 January 2007 15 Configuring simultaneous ringing for multiple telephones EC500 Configuring simultaneous ringing for multiple telephones EC500 The EC500 feature allows you to have incoming calls ring on your office telephone and your cell phone at the same time This allows you to answer office calls while you are away from your desk The cell
29. r an incoming call to a primary line 2 Press Answer or press the flashing Aux button Joining a call on a bridged line You can join an existing call on a bridged line 1 Select the bridged call in progress that you want to join 2 Press Bridge Making an outgoing call on a bridged line When you make a call on a bridged line you are using another person s line The caller ID may show the call as coming from you or coming from the person whose line you are using If you have any questions about how the name or extension displays to the person you are calling contact your system administrator 1 Select the bridged line you want to use 2 Press OK to get a dial tone 3 Dial the telephone number or call the person from the Contacts list or call the person from the Call Log list About Contacts Press Contacts ae to show the Contacts screen Viewing Contacts details 1 Press Contacts 2 Select the contact you want to view 3 Press Details to see all information available for that contact Issue 1 January 2007 21 Adding a new contact Adding a new contact You can add up to three numbers for a contact 1 Press Contacts 2 Press New 3 Enter the name using the dialpad a Press the number key that corresponds to the letter or number you want to enter until the letter or number is displayed b Pause before entering the next character if the characters are on the same key c Enter remaining
30. ressing the Aux button resumes the call e Ifa line is ringing pressing the Aux button answers the call e If your boss or someone else for whom you have a bridged extension is on the line Aux button LED is lighted you can press that Aux button to join the call For example when the bridged extension is in use and you get an incoming call to that same line you can conference the caller into the existing call The icon on the Aux button label for a bridged call appearance shows the status of that call appearance An idle call icon means that there is no current call on that line An in use bridged call iconl means that the owner of the line is using it Note Use the Aux button for anything you need to do with a bridged line to answer a call to resume a Call on hold or to join an existing call Use the Aux button LED and the icon on the Aux button label to view the status of a bridged line 20 Avaya one X Deskphone Edition for 9650 IP Telephone User Guide About Contacts Answering a call on a bridged line 1 Select the bridged call that you want to answer Note The Aux button label of the bridged line with the incoming call is highlighted and the Aux button LED flashes to help you identify which bridged line is ringing The ringing line will be selected automatically if there are no other active calls If you are on another call when a call comes in to a bridged line you have to select the ringing line just like fo
31. s the Avaya Menu button you see one of the following menus depending on how your administrator has set up your system and on the applications available to you Sample Menu 1 Sample Menu 2 Sample Menu 3 gt Options amp Settings gt Browser gt Network Information gt About Avaya one X gt Your 1st Web Application gt Phone Settings gt Log Out gt About Avaya one X gt Call Settings gt Application Settings gt Screen amp Sound gt Advanced Options gt Network Information gt Log Out For example to adjust the brightness or contrast of your screen press the A to go to the Avaya Menu scroll down to Screen amp Sound Options and press Select or OK Choose Brightness or Contrast and press Change or OK Note On menus with WML applications select Phone Settings to access the standard telephone Options amp Settings menu 10 Avaya one X Deskphone Edition for 9650 IP Telephone User Guide About the Avaya Menu Options amp Settings or Phone Settings if your menu is customized lets you change your call settings personalize button labels adjust brightness and contrast select your ringing pattern and more The Browser menu contains additional web based applications If no web applications are available for your phone the Browser menu is not shown Network Information shows a summary of network related parameters for your phone About Avaya one X provides the r
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