Avaya 6402D Telephone User Manual
Contents
1. On a separate sheet of paper write down the outside numbers extensions and or feature access codes you want to program as items on your Personal List s While off hook dial the Abbreviated Dialing Program access code dial tone Dial the Personal List number 1 2 or 3 dial tone Dial the list item 1 2 3 See your system manager for the number of Personal List items you can program dial tone Dial the number you want to store up to 24 digits Press confirmation tone then dial tone Number is stored Repeat Steps 4 through 6 if you want to program additional items on the same list Hang up and begin again at Step 2 if you want to program items on another personal list Hang up Record your personal list items on the Abbreviated Dialing list on the appropriate card in the tray under the base of the telephone To place a call using an AD list button or code 1 Press Feature then the appropriate dial pad key on which a list access code is administered OR dial the appropriate AD List code List 1 List 2 List 3 2 Dial the desired list item 1 2 3 ringback tone Call is automatically dialed Note Keep your own Personal Lists on the cards in the tray under the base of the telephone System Group and Enhanced lists are available from your system manager Call Forwarding All Calls The Call Forwarding feature temporarily forwards all your2. Note If the display or the lights do not respond during the test notify your system manager Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number To send the present call to another extension 1 Press CTrnstr gt 2 Dial the number to which the call is to be transferred 3 Remain on the line and announce the call If the line is busy or if there is no answer you can return to the held call by pressing and then releasing the switchhook 4 Press again to complete the transfer 5 Hang up Note If your telephone is connected to DEFINITY Release 6 3 2 or a later release your administrator may have chosen Transfer on Hang up In this case you can transfer a call by pressing CTrnstr gt dialing the number to which the call is to be transferred and then hanging up To cancel an attempted transfer press and release the switchhook or press and then the dial pad key on which the Drop feature is administered Getting Messages Message Your Message light goes on when a caller has left a message for you For directions on retrieving your messages see your system manager Selecting a Personalized Ring Select Ring The Select Ring feature allows you to choose your own personalized ringing pattern for your telephone from among eight different patterns To select a personalized ringing pattern 1 While on hook press Conf gt Current ringing pattern
3. another extension in your pickup group Note You can use this feature only if you and the called party have been assigned to the same pickup group by your system manager To answer a call placed to a member of your pickup group when your telephone is idle 1 Press while off hook then the dial pad key on which the Call Pickup feature is administered OR dial the Call Pickup access code while off hook You are connected to the ringing call To pick up a call when you are already active on another call Note Depending on how your system is administered you may not be able to use this procedure on your telephone See your system manager for more details 1 Press Hold gt Present call is put on hold and the red light next to blinks 2 Press Feature then the dial pad key on which the Call Pickup feature is administered OR dial the Call Pickup access code Called telephone stops ringing and you are connected to the ringing call Note To return to the held call after completing the call you have picked up press and then release the switchhook Leave Word Calling The Leave Word Calling LWC feature leaves a message for another extension to call you back The called party will be able to dial message service for example an attendant AUDIX or other voice mail system a covering user etc to retrieve a short standard message which gives your name and extension the date and time you called and the number of times
4. calls to another extension or to an outside number depending on your system To temporarily redirect all calls to an extension or outside number 1 Press while off hook then the dial pad key on which the Call Forwarding feature is administered OR dial the Call Forward access code while off hook dial tone 2 Dialtheextensionortelephonenumberwherecallswillbesent confirmation tone 3 Hang up To cancel Call Forwarding 1 Press while off hook then the dial pad key on which the Call Forwarding feature is administered dial tone OR dial the Call Forward cancel code while off hook confirmation tone Your calls will now ring at your own telephone Call Park The Call Park feature allows you to put a call on hold at your telephone for retrieval at any extension To park a call at your extension for retrieval at any extension 1 Press CT rnst gt dial tone 2 Dial the Call Park access code confirmation tone 3 Press again Call is parked at your extension 4 Hang up To return to a call parked at your extension 1 Dial the Call Park Answer Back code dial tone 2 Dial your own extension number confirmation tone You are reconnected to the call To retrieve a parked call at another extension 1 Dial the Call Park Answer Back access code dial tone 2 Dial the extension where the call is parked confirmation tone Call Pickup The Call Pickup feature lets you answer a call at your telephone for
5. customer relationship management messaging multi service networking and structured cabling products and services Avaya Labs is the research and development arm for the company The 6402 and 6402D Telephones There are two 6402 telephones the basic 6402 telephone and the 6402D which has a 2 line 16 character display Familiarize yourself with the features on the 6402 and 6402D telephone shown in Figure 1 below Note The 6402 and 6402D telephones are exactly the same except for the display which appears only on the 6402D Vv FIGURE 1 The 6402D Telephone il i ji 0000 Wia MOKILI E loe e gt A The following features correspond to the numbers in Figure 1 1 Display available only on the 6402D 7 Volume control button 2 Feature button 8 Message light labeled lt 3 Hold button 9 Tray handle 4 Transfer Test button 10 Redial button 5 Conf Ring button 11 Speaker button 6 Dial pad 12 Handset Headsets Headsets for 6400 Series telephones allow one touch hands free operation To answer a call press and then the dial pad key on which the Headset feature is administered For more information on using and the dial pad keys to access features see Voice Features later in this manual To disconnect press again and then the dial pad key on which the Headset feature is admi
6. plays and repeats every three seconds 2 Continue to press and then release to cycle through all eight ringing patterns 3 If you want to save the ringing pattern currently being played do not press anymore You will hear the selected ringing pattern two more times and then it will be automatically saved You will hear a confirmation tone two rising tones and your new ringing pattern is set Note If you go off hook receive a call or lose power while selecting a ringing pattern the process is interrupted and you must start again Selected Voice Features How to Access a Voice Feature on the 6402 and 6402D When you want to use one of the voice features on the 6402 or 6402D telephone you can access the feature in one of two ways e You can access up to 12 features by pressing and then the dial pad key 1 through 9 or 0 or that corresponds with that feature These features are administered on your telephone by your system manager The red light next to goes on steadily when the button is pressed to let you know that your dial pad is now in the Feature selection mode For example if the Send All Calls feature is assigned to F1 you can press eature then dial 1 in order to use this feature If you have programmed your home number on an Abbreviated Dialing button assigned to F you can press and then press on your dial pad whenever you want to use this AD button Note As your system m
7. press again then the dial pad key on which the Send All Calls feature is administered OR dial the Send All Calls cancel code while off hook confirmation tone Whisper Page The Whisper Page feature allows you if you have the appropriate permissions to make an announcement to a person at another extension currently on another call Only the person at the other extension hears the announcement the other person on the call cannot hear the message Note The M10L 8400 is the only modular base unit that should be plugged into the Handset jack on the 6400 Series telephones If other modular base units are used the Whisper Page announcement may be overheard by the other person on the call To make an important announcement such as an incoming call to someone at another extension busy on another call 1 Lift the handset and press Feature Then press the dial pad key on which the Whisper Page feature is administered 11 OR dial the Whisper Page access code 2 When you hear dial tone dial the extension of the other person The people on the other call hear a beep The person whom you have called may activate the Whisper Page Answer feature by using either the feature access code or by pressing and then the dial pad key on which the Whisper Answer feature is administered This will form a two party speaking path with your telephone The other call is put on hold 3 Speak with the person you have called 4 When you are finis
8. you called To leave a message after dialing an extension when your call is not answered you hear a coverage or busy tone or you have been put on hold 1 Press Feature then the dial pad key on which the Leave Word Calling feature is administered confirmation tone Message light goes on at the called telephone if so equipped 10 To leave a message without ringing an extension 1 Press Feature then the dial pad key on which the Leave Word Calling feature is administered OR dial the Leave Word Calling access code 2 Dial the extension Message light goes on at the called telephone if so equipped To cancel a Leave Word Calling message Note You cannot cancel a message left for an AUDIX subscriber 1 Press while off hook then the dial pad key on which the Leave Word Calling Cancel feature is administered OR dial the Leave Word Calling cancel code while off hook 2 Dial the extension Send All Calls The Send All Calls feature temporarily sends all your calls to another extension in the same system Note Before you can use this feature your system manager must provide a coverage path for your extension To send all calls except priority calls immediately to coverage 1 While on hook press Feature then the dial pad key on which the Send All Calls feature is administered OR dial the Send All Calls access code while off hook confirmation tone To cancel Send All Calls 1 While on hook
9. 457 1235International 1 317 322 6791 Domestic Fax 1 800 457 1764International Fax 1 317 322 6699 Order Document No 555 230 738 Issue 3 April 1999 HEARING AID COMPATIBILITY This telephone is Hearing Aid Compatible HAC and thus all units have HAC printed on them YOUR RESPONSIBILITY FOR YOUR SYSTEM S SECURITY You are responsible for the security of your system Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common carrier telecommunication services or facilities accessed through or connected to it Lucent Technologies will not be responsible for any charges that result from such unauthorized use Product administration to prevent unauthorized use is your responsibility and your system manager should read all documents provided with this product to fully understand the features available that may reduce your risk of incurring charges TRADEMARKS DEFINITY and AUDIX are registered trademarks of Lucent Technologies Mirage Star Set and Supra are registered trademarks of Plantronics Inc OBTAINING PRODUCTS To learn more about Lucent Technologies products and to order any of these products contact Lucent Direct the direct market organization of Lucent Technologies Business Communications System Access their web site at www lucentdirect com or call the following numbers customers should call 1 800 451 2100 or account executives can contact Lucent Direct at 1 800
10. 778 1880 voice or 1 800 778 1881 fax THE CE MARK If the CE mark is affixed to this equipment it means that it conforms to the European Union Electromagnetic Compatibility Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC Prepared by 1999 Lucent Technologies BCS Product Publications All Rights Reserved Middletown New Jersey 07748 9972 Printed in USA IMPORTANT USER SAFETY INSTRUCTIONS The most careful attention has been devoted to quality standards in the manufacture of your new telephone Safety is a major factor in the design of every set But safety is YOUR responsibility too Please read carefully the helpful tips listed below and on the next page These suggestions will enable you to take full advantage of your new voice terminal Then retain these tips for later use A caution This telephone is NOT for residential use It is for business systems applications ONLY It will NOT operate on public networks It MUST BE connected to a DEFINITY Enterprise Communications Server Use in a residential environment could result in an electrical short circuit when the telephone wiring is set up to provide other applications for example for appliance control or power transformers The AC power used in these applications may create a safety hazard by placing a direct short circuit across the telephone wiring Use When using your telephone equipment the following safety precautions should always be
11. AVAYA communication 6402 and 6402D Telephones User s Guide Contents The 6402 and 6402D Telephone 0 0005 1 Headsets ei eiscie vein view ies aed eee ey A one ee 2 Headpieces okie chews cede ste ended eee ns 2 Call Handling Features 00ce cece ee eee eee 3 Getting Messages 200 cece eee eee eee 5 Selecting a Personalized Ring 00 se0eees 6 Selected Voice FeatureS 00200eeeeee eens 6 How to Access a Voice Feature on the 6402 and 6402D n ccc nes icsccnisiiasicnsdenne otaaee ae 6 Using the Display on the 6402D 12 Installation oi sce ces Ree ee ee ee eae 13 Desktop Installation 0 0002 02 eee eee 13 Wall Installation anan 00 14 Removing the Telephone Tray 20005 17 Installing the Telephone Number Card 18 Tones and Their Meaning 000e scene eee 19 Line and Feature Button Lights 0005 20 555 230 738 Comcode 108339011 Issue 3 April 1999 NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Lucent Technologies can assume no responsibility for any errors Changes or corrections to the information contained in this document may be incorporated into future issues TO ORDER COPIES OF THIS DOCUMENT Contact Lucent Technologies BCS Publications Center 2855 N Franklin Road Indianapolis IN 46219 Domestic 1 800
12. anager assigns features to the Feature Directory slots 1 through 9 0 and be sure to write the feature on the Feature Directory card shown in Figure 3 in the tray located under the base of the telephone This directory list provides a convenient quick reference for the 12 features programmed on the dial pad Feature Administered on that Key FIGURE 3 The 6402 and 6402D Telephone Feature Directory e Features other than those assigned to your Feature Directory can be accessed by simply dialing a 1 2 or 3 digit feature access code without using Feature Your system manager can supply those access codes for you You may write feature codes on the Feature Access Code quick reference list in the tray located under the base of the telephone Abbreviated Dialing AD The Abbreviated Dialing AD feature allows you to store selected telephone numbers for quick and easy dialing Each number can be a complete or partial telephone number an extension number or a trunk or feature access code Abbreviated Dialing offers four possible types of lists Personal Group System and Enhanced and you can have a total of three lists Of these three lists you can have only one System List and one Enhanced List You program numbers on a Personal List numbers on Group Lists are programmable by the controller of the list System Lists and Enhanced Lists are programmable only by the system manager To program re
13. cord into the Handset jack 5 in Figure 5 This jack is labeled N Thread the cord into the channel leading to the side edge of the voice terminal 4 in Figure 5 5 Turn the telephone right side up with the front facing you 6 Snap the free end of the handset cord into the handset and place the handset in the cradle 7 Snap the free end of the line cord into the modular wall jack 8 Lift the handset and listen for dial tone If there is no dial tone check all wire connections to make sure they are secure Wall Installation Note For wall mounting you will need a 1 foot line cord This cord is not supplied with the telephone but can be ordered by using this comcode 103786760 If you are wall mounting the telephone you should remove the tray from the base of the telephone For this purpose use the instructions listed under Removing the Telephone Tray later in this guide 1 Make sure the 8 conductor wall mount plate is in place 2 Do the following to reverse the handset hook The handset retainer is located under the handset as shown in a in Figure 6 _ Inorder to release the handset retainer hook press down on the hook and slide it toward the top of the telephone See b in Figure 6 Rotate the hook 180 degrees as in c in Figure 6 and then slide it back into its slot so the bottom part now sticks out from the top See d in Figure 6 Snap the hook firmly into place FIGURE 6 Removing Rotating and Re
14. er Note You can order additional designation cards in quantities of 25 cards and 100 cards per package Use the following comcodes when you place your order 25 sheets of designation and telephone number cards Comcode CC847984614 100 sheets of designation and telephone number cards Comcode CC847984622 18 Tones and Their Meaning Note The tables below describe the defaults for each ringing and feedback tone Check with your system manager to verify that the descriptions in the Meaning column are accurate for your system Ringing Tones are produced by an incoming call Ringing Tones Meaning 1 ring A call from another extension m 2 rings A call from outside or from the attendant 3 rings A priority call from another extension or from an Automatic Callback call you placed ring ping A call redirected from your telephone to half ring another because Send All Calls or Call Forwarding All Calls is active Feedback tones are those which you hear through the handset receiver or the speaker Feedback Tones Meaning eames busy A low pitched tone repeated 60 times a minute indicates the number dialed is in use call waiting A ringback tone with lower pitched signal ringback at the end indicates the extension call is busy and the called party has been given a Call waiting tone If you hear this tone you may wish to activate Automatic Callback nmn confirmati
15. followed to reduce the risk of fire electric shock and injury to persons e Read and understand all instructions Follow all warnings and instructions marked on the telephone e This telephone can be hazardous if immersed in water To avoid the possibility of electric shock do not use it while you are wet If you accidentally drop the telephone into water do not retrieve it until you have first unplugged the line cord from the modular wall jack Then call service personnel to ask about a replacement e Avoid using the telephone during electrical storms in your immediate area There is a risk of electric shock from lightning Urgent calls should be brief Even though protective measures may have been installed to limit electrical surges from entering your business absolute protection from lightning is impossible e If you suspect a natural gas leak report it immediately but use a telephone away from the area in question The telephone s electrical contacts could generate a tiny spark While unlikely it is possible that this spark could ignite heavy concentrations of gas e Never push objects of any kind into the equipment through housing slots since they may touch hazardous voltage points or short out parts that could result in a risk of electric shock Never spill liquid of any kind on the telephone If liquid is spilled however refer servicing to proper service personnel e To reduce the risk of electric shock do not disassemb
16. hed the person whom you called can retrieve the first call from hold if he she is using a 6402 or 6402D by pressing and then releasing the switchhook Note A person can block interruptions from the Whisper Page feature by deactivating the feature with the Whisper Page Off feature This feature can be accessed while off hook by using the feature access code or by pressing and then the Whisper Page Off entry number or or Using the Display on the 6402D Note The 6402D can be used only with a DEFINITY ECS Release 6 3 or later Note Only the 6402D telephone has a 2 line by 16 character display The basic 6402 telephone does not have a display The primary uses for the display on the 6402D telephone are e Viewing the time and date which is the usual display See Figure 4 e Using the Call Timer or the Timer feature if administered on your dial pad which shows elapsed time on a call See Figure 4 10 19am 3 27 98 Time and date screen 0 09 07 Timer screen FIGURE 4 Date Time and Timer on the 6402D Display e Viewing call handling information As you dial a telephone number the individual digits are immediately shown on the display as you dial them When you dial an extension that number is shown and then replaced by the called party s name If there is not space for the full name as many letters of the name as possible will be shown on the display When a call is received from anot
17. her extension the caller s name is shown when a call is received from outside OUTSIDE CALL or a trunk identifier is shown e When you set the handset speaker or ringer volume the display shows 12 the volume level Note When a 6400 Series display telephone is initially plugged in or after a power outage it can take up to 15 minutes before the time and date appear on the screen Installation The 6402 and 6402D can be either desk mounted or wall mounted Use the following directions for installing either telephone Figure 5 shows the back of the 6402 and 6402D telephones Oo O0 FIGURE 5 The Bottom of the 6402 and 6402D Telephones Desktop Installation Note You may use the 6400 Series telephones without the desktop stand In this case it is suggested that you place small round feet included in a plastic bag in the box in which the telephone was packed on each corner of the bottom of the telephone housing 1 Turn the telephone face down on a flat surface 2 Snap one end of the line cord D2R or D8W into the LINE jack on the back of the telephone shown as 3 in Figure 5 3 Thread the line cord through the routing channel leading to the top of the desktop stand 2 in Figure 5 Make sure that the cord is placed securely under the square tabs in the routing channel 13 4 Snap one end of the coiled handset
18. le this telephone There are no user serviceable parts Opening or removing covers may expose you to hazardous voltages Incorrect reassembly can cause electric shock when the telephone is subsequently used Service 1 Before cleaning unplug the telephone from the modular wall jack Do not use liquid cleaners or aerosol cleaners Use a damp cloth for cleaning 2 Unplug the telephone from the modular wall jack Be sure to refer servicing to qualified service personnel when these conditions exist If liquid has been spilled into the telephone lf the telephone has been exposed to rain or water lf the telephone has been dropped or the housing has been damaged If you note a distinct change in the performance of the telephone SAVE THESE INSTRUCTIONS When you see this warning symbol on the product refer to this instructions booklet packed with the product for more information before proceeding Intellectual property related to this product including trademarks and registered to Lucent Technologies Inc has been transferred or licensed to Avaya Inc Any reference within the text to Lucent Technologies Inc or Lucent should be interpreted as references to Avaya Inc The exception is cross references to books published prior to April 1 2001 which may retain their original Lucent titles Avaya Inc formed as a result of Lucent s planned restructuring designs builds and delivers voice converged voice and data
19. nistered Headsets consist of a headpiece 1 in Figure 2 below and modular base unit 2 The base unit plugs into the Handset jack 3 0600 00 000 00 00 4 FIGURE 2 The Headset Attached to a 6402D Telephone Headpieces The following headpieces can be used with these telephones Mirage Receiver fits over either ear Not for noisy environments StarSet Eartip fits in ear canal Supra Monaural Adjustable headband and soft ear cushion Supra Monaural Noise Canceling NC Same as above with noise canceling microphone that reduces background noise transmission by up to 75 percent Supra Binaural Sound in both ears Supra Binaural Noise Canceling NC Same as above with noise canceling microphone on flexible boom features windscreen and reduces background noise transmission by up to 75 percent 2 Note The privacy of the Whisper Page announcement cannot be guaranteed when telephones have modular base units other than the M10L 8400 plugged into the Handset jack The M10L 8400 Comcode 407639715 PEC 3122 022 is the only modular base unit that should be used for the 6400 Series terminals For more information see the instructions for the Whisper Page feature in the Voice Features section Call Handling Features Conference The Conference feature allows you to conference up to six parties including yourself on a call To add ano
20. no dial tone check all wire connections to make sure they are secure 16 Removing the Telephone Tray You may wish to remove the tray from the base of the telephone especially if you are wall mounting the telephone See Figure 9 for further help 1 Pull the tray from the base of the telephone as far as it will go 2 Using your thumb press down on the center of the tray 3 Continue to pull the tray until it is completely separated from the base FIGURE 9 Removing the Tray from the Base of the Telephone 17 Installing the Telephone Number Card Use the telephone number card labeled Tel No to write your telephone number or extension To label and install the telephone number card on your 6402 or 6402D telephone 1 2 Print your phone number or extension on the Tel no card Crease the perforated edges of the station number card and separate the telephone number card along the perforations Remove the telephone number card cover located above C Spkr gt Feature and by applying pressure toward the other end of the cover See Figure 10 Place the completed telephone number card into the number card holder the area from which you removed the telephone number card cover Replace the telephone number card cover by inserting one end into its slot Then slightly flex the plastic and slip the other end into its slot FIGURE 10 Removing and Reinstalling the Telephone Number Card Cov
21. on Three short bursts of tone indicates a feature activation or cancellation has been accepted continued on next page 19 Feedback Tones continued Meaning m coverage One short burst of tone indicates your call will be sent to another extension to be answered by a covering user dial A continuous tone indicates dialing can begin T intercept An alternating high and low tone indicates time out a dialing error a denial of the service requested or a failure to dial within a preset interval usually 10 seconds after lifting the handset or dialing the previous digit aa mm recall dial Three short bursts of tone followed by a steady dial tone indicates the feature request has been accepted and dialing can begin CECECOLI reorder A fast busy tone repeated 120 times a minute indicates all trunks are busy ringback A low pitched tone repeated 15 times a minute indicates the number dialed is being called Line and Feature Button Lights Line and Feature Button Lights Meaning Steady red light nextto The red light next to lets you E and next to know that the dial pad is now in CSpkr gt Feature selection mode The red light next to means that the one way speaker is on Blinking red light next to You have put a call on hold In order to return to the call press and then release the switchhook Ly aN 20
22. placing the Handset Retainer 14 3 4 Place the telephone face down on a flat surface Remove the desktop stand which is attached to the base of the telephone by tabs shown as 1 in Figure 7 on the top and back of the stand Press inward on the top of the stand until you can lift the top of the stand out of the tab slot shown as 2 in Figure 7 on the back of the telephone Lift the bottom of the stand out of the lower tab slot s FIGURE 7 Removing the Desktop Stand Turn the desktop stand so that the larger end is facing down Reinstall the stand using the tabs and tab slots shown in Figure 7 Snap the line cord into the LINE jack in the bottom of the telephone and coil the excess cord in the back of the deskstand Snap one end of the coiled handset cord into the Handset jack labeled CN Snap the free end of the line cord into the wall jack Place the base of the telephone on the wall jack mounting studs and pull downward until it is secure See Figure 8 15 od easel Yt FIGURE 8 Placing the Telephone on the Wall Jack Mounting Studs 11 Snap the free end of the handset cord into the handset and place the handset in the cradle Note The handset hook you repositioned will hold the handset in place 12 Lift the handset and listen for dial tone If there is
23. program an AD entry on your Feature Directory Note The system manager must program a feature button as an AD button before you can program a number onto it Note If your telephone is connected to DEFINITY Release 6 2 or earlier release there is a 10 second time limit between your going off hook and entering the first digit of an AD button and then a 10 second time limit between each digit If you hear intercept tone while you are programming the button you have exceeded the time limit and you must begin again 1 While off hook press Feature then the dial pad key assigned to the AD Program feature OR while off hook dial the Program access code dial tone 4 5 6 Press Feature then the dial pad key you wish to program dial tone For example to store a number in AD entry F3 press Feature then the 3 dial pad key Dial the outside number extension or feature access code you want to store up to 24 digits Press confirmation tone then dial tone Repeat Steps 2 through 4 to program additional buttons Hang up to end programming To place an AD call from your Feature Directory 1 While off hook press Feature then the dial pad key which corresponds with the AD number you wish to call ringback tone For example to call the number stored as AD entry F3 press Feature then press the 3 dial pad key To program or reprogram a Personal List item 1
24. ther party to a call for a total of six parties 1 Press Conf gt 2 Dial the number of the new party and wait for an answer 3 When you want to add the new person press again 4 Repeat Steps 1 through 3 for additional conference connections To add a call you have put on hold to another call you are connected to 1 Press Conf gt 2 Press and then release the switchhook 3 Press again The Hold feature puts a call on hold until you can return to it To keep a call on hold while you answer another call or perform another task 1 Press CHold gt To answer a new call while active on another 1 Press Hold gt 2 To be connected to the incoming call press and then release the switchhook To return to the held call 1 Press and then release the switchhook again Note If your telephone is connected to DEFINITY Release 7 1 or a later release and if there is only one call on hold at your telephone you can transfer the call or initiate a conference call by pressing or without first returning to the held call The Redial or Last Number Dialed feature automatically redials the last extension or outside number you dialed To redial the last number that you dialed 1 Press CRedial The redialed number can be an outside number up to 24 digits an extension or a trunk or feature access code Speaker Listen Only Note The Speaker feature allows you to place calls or access other features without lif
25. ting the handset However in order to speak to the other party you must use the handset To place a call without lifting the handset or for any listening only feature such as monitoring a call on which you have been put on hold 1 Press CSpkr gt 2 Place a call or access the selected feature 3 Adjust the speaker volume if necessary To raise the volume press the right half of the Volume control button labeled A to lower the volume press the left half of the Volume control button labeled VV If you have a display it shows the volume level Len eae To change from the speaker to the handset 1 Lift the handset and talk To change from the handset to the speaker 1 While the handset is off hook press C Spkr gt You can now hang up the handset within 10 seconds and the call will remain active on the speaker However in order to talk to the other party you must use the handset To end a call while the handset is on hook and only the speaker is active 1 With the handset on hook press CSpkr gt The Test feature allows you to test the lights on your telephone and the display if the telephone has one To test the lights and display on the telephone 1 While on hook press and hold down CTrnsfr gt The lights go on steadily and if your telephone has a display all the display segments fill in 2 To end test release CTrnstr gt Lights return to normal operation
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