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Avaya 4600 IP Phone User Manual

1. 111 Error MGSSA06S 24 444 4444 6H 6D ODED ES A 113 Troubleshooting the 4601 IP Telephone lt lt lt lt 118 Appendix A Avaya 46xx IP Telephone MIB 123 Downloading the Avaya 46xx IP Telephone MIB 123 Appendix B Creating Web Sites for the 4630 4630SW IP Telephone lt lt 125 IBIOUCUON 4 ci cieadat nce Sew edb wi nma akaa aande 125 General Background lt lt asa eed ieee eee ae esa ease 126 Browser Features and Behavior 2 2 2 eee eee ee eee ee 126 Document Skeleton lt lt ceci Stee Shee SCS SE SESS EE SE OSS 127 Content Based Style cc ss io hee bee ee ae es CHS eee 127 LOGICAISWIG ccs ed dee es CS ESSS RAMOS SE ew He wa OSS 128 Physical Sile orinar 5686466 SSR ERD AAA 129 Physical Spacing and Layout lt 129 LIS and TABS ci A A SSE E 130 CI a 0 OR ASE RE OES ON eR AA AA 130 Tables mira AAA AA 130 Mages drid A A A AA 131 LI o a a ca a o ee a ee ew 132 Frames circa AAA AAA AA NA 132 PONS lt a iaa rro AAA AAA AA 133 Gh racter EMGS MAA 134 COIS aenea aa Oe 6 SOS SDE a SEES a a a a a a a 134 PONS a cisnes nas Are AA 134 DOORS lt is 25 es e e Se eS A eee E 135 Design GUMEINGS chee ec ee SEK we HESS SSS Ge ESS ESS oe GHGS 135 Fixed Width Oblecis is 546646245445 SS 68 S45 SS De es 135 DIAS 1 5 2 1 REARDON SES RRA Oe Owe we 136 Fames 2 046406 eS EMS e MORES A A ES
2. SNMP Simple Network Management Protocol SNMP is a family of standards based protocols and procedures to allow vendor independent data network management Using a simple set of protocol commands an SNMP compliant device stores information in standard format in one or more Management Information Bases MIBs Usually devices support the standards specific MIB termed MIB II In addition devices can define one or more custom MIBs that contain information about the device s specifics As of Release 1 1 the 4600 Series IP Telephones are fully compatible with SNMPv2c a later version of SNMP and with Structure of Management Information Version 2 SMlv2 The telephones respond correctly to queries from entities that comply with earlier versions of SNMP such as SNMPv1 Fully compatible means that the telephones respond to queries directed either at the MIB II or the Custom MIB The 4600 Series IP Telephone Custom MIB is read only Read only means that the values therein cannot be changed externally by means of network management tools Issue 2 2 April 2005 25 Overview of Voice over IP VoIP and Network Protocols You can restrict which IP Addresses the telephone accepts SNMP queries from You can also customize your community string with system values SNMPADD and SNMPSTAT respectively as indicated in Chapter 4 Server Administration Table 6 4600 Series IP Telephone Customizable System Parameters To find more in
3. lt lt ee e Initialization Process 0 A a SS ee a a ee Step 1 Telephone to Network 0 22 eee eee ee es Step 2 DHCP Server to Telephone 2 020 e ee eee eee Step 3 Telephone and File Server 000 ee eee eee ae Step 4 Telephone and the Avaya Media Server Chapter 3 Requirements lt lt eee eee eee INMPOOUCION 24 2248 26 6bSe SOS ede Sew si Hardware Requirements 146125642 ek eR a ee ee we Additional Hardware Requirements eee ee ee es Software Requirements 4 4 4 Chapter 4 Server Administration 0000 ee eae INffOduChON os cco ees ROSS Oe se aa Administering 4600 Series IP Telephones on Avaya Media Servers DEFINITY Releases 9 9 5 10 and Avaya Communication Manager Software Release 1 1 DEFINITY Release8 4 lt 4 DHCP and File Servers 4 sche ee oH bbe DAS Re A A AAA Software Checklist lt lt a 4 Choosing a DHCP Configuration lt lt DHCP Software Alternatives DHCP Generle Setup 2 2 ccs e deeb dee ew tees ee endow ae ee a Windows NT 4 0 DHCP Server Verifying the Installation of the DHCP Server lle se soes esera pons penia oo oe S e Creating a DHCP Scop
4. 36 Network Audio Quality Display Es Registration and Authentication 34 Resta cu proa e e ie A 110 Scripts and Application Files 67 Single Connection Architecture 34 SOMWANC a he e e ee Ro a a a 34 WAN Considerations 2 35 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephones Administering Thin Client Directories for 143 Application Status Flag APPSTAT 95 Backup Restore 97 Customizable System Parameters 93 Customizing 2 2 2 ee ee ee 92 4630 4630SW IP Telephone Backup Restore 90 Call Log Archive 4 91 Creating Web Sites for 125 Customizable System Parameters 88 customizing 2 2 eee es 87 46xx IP Telephone MIB 123 A About This Guide 9 Administering 4600 Series IP Telephones on Avaya Media Servers c e sa c c opa sgae ia 46 Administering DHCP and File Servers 47 Administering Options for the 4600 Series IP Telephones sosoca ca ke ee a 80 Administering the Thin Client Directories 143 Administration Alternatives and Options for 4600 Series IP Telephones 44 Application File and Upgrade Script Choosing 69 Application Files and Scripts for 4600 Series IP Telephones sce sor s oa eee i 67 Application Status Flag APPSTAT 95 Index Application St
5. 62 Thin Client Directories Administering the 143 Troubleshooting Parameter Values ooo aa a 112 the 4601 IP Telephone 118 Troubleshooting Guidelines 99 Index U UDP TCP Port Utilization 2r Upgrade Script and Application File Choosing the Rige a at ea ae a ae en oe le A 69 Upgrade Script contents of Yi V View Administrative Option 1 VLAN Considerations 79 Voice over IP See VoIP 21 VOIP oa eea a y a a aa 21 Delay and Jitter o a aa ee ee 22 DHGP fee a epee ee E a GS E S 23 H 323 Standard aoaaa 23 IP Address Lists and Station Number Portability 32 NAT 2d ee a eee de Se a oe eee 24 Network Assessment 26 Overview Voice over IP and Network Protocols 21 QOS 2 oe we eh a a kd 25 Reliability and Performance 31 DOCU 20d eae oy a eta es oo SNMP ooo ea ee ee A N 25 Tandem Coding 2 22 W WAN Considerations for 4600 Series IP Telephones 35 Web Sites for Other 4600 Series IP Telephones 141 Web Sites Creating for the 4630 4630SW IP Telepnones 53 ua a a aaa 125 What s New in Release 2 2 12 Issue 2 2 April 2005 149 Index 150 4600 Series IP Telephone Release 2 2 LAN Administrator Guide
6. only active during a call M gt y Port audio port 1 if RTCP is enabled Voice Monitoring Manager Port audio port 2 RTCP UDP IP only active during a call E gt Port depends on Voice if RTCP monitoring Monitoring Manager is enabled admin lt SNMP MIB Viewer NMP UDP IP Port depends on Port 161 J INE MIE viewer aami Far end of audio channel Port 33435 33524 Remote Traceroute UDP Operating System H guien EN Ea Port Determined selected locally 28 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Figure 2 Initialization and Address Resolution Diagram Initialization and Address Resolution 4600 Series IP Telephone Port 68 Port 1024 5000 Operating System selected a new port is used for each file requested Port 1024 5000 Operating System selected Port 1024 5000 Operating System selected Port Operating System selected gt DHCP UDP IP TCP UDP Port Utilization E gt TFTP Read Request UDP IP gt i Port 67 DHCP Server lt gt i Port 69 TFTP Data ACKs amp Errors gt TFTP Server Port Operating System selected a new portis used for each file transferred gt DNS Server DNS UDP IP H gt i Port 53 CNA Server H CNA TCP Port As administered in CNAPORT gt HT
7. procedure You can find that procedure in Chapter 3 of the 4600 Series IP Telephone Installation Guide To enable or disable the secondary Ethernet hub locally follow the Secondary Ethernet Hub Interface Enable Disable procedure That procedure also appears in Chapter 3 of the 4600 Series IP Telephone Installation Guide To view the 4600 IP Telephone system parameters see The View Administration Option on page 111 84 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Enhanced Local Dialing Enhanced Local Dialing The 4610SW 4620 4620SW 4621SW 4622SW 4625SW and 4630 4630SW have a variety of telephony related applications e g Speed Dial Call Log Web Browser etc These applications might obtain a telephone number during operation For example the Call Log saves an incoming caller s number while the Web browser might obtain a dialable link from a corporate Web site Before Release 1 8 software when the user indicated a desire to call one of these incoming numbers the 4610SW 4620 4620SW 4630 4630SW would first require the user to edit the number generally by prepending digits to account for dial access codes country codes if applicable etc As of Release 1 8 the 4610SW 4620 4620SW 4630 4630SW can evaluate a raw telephone number This is also true of the 4621SW 4622SW and 4625SW as of Release 2 2 Based on administered parameters the phone can automatically prepend the correct digits saving the
8. VISUAL INDICATION No LEDs flash when phone is plugged in CAUSE Telephone is unable to communicate with the Ethernet RESOLUTION Verify the connection to the Ethernet jack verify the jack is Category 5 verify power is applied on the LAN to that jack etc 1 of 3 Issue 2 2 April 2005 119 Troubleshooting Guidelines Table 14 Possible Error Messages During 4601 IP Telephone Installation or Operation continued Error Message 4601 Visual Indication Cause Resolution Password Error System busy System Error Undefined ECCO VISUAL INDICATION Message Waiting indicators at top of phone and left middle of faceplate display a broken flutter for a total of 5 cycles with one cycle being alternating 50 milliseconds on 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off then flash continuously awaiting user entry CAUSE The PBX does not recognize the password entered RESOLUTION Confirm the password is correct then try registration again taking particular care to enter the password accurately VISUAL INDICATION Message Waiting indicators at top of phone and left middle of faceplate display a broken flutter continuously alternating 50 milliseconds on 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off until either the or button is pressed CAUSE Most likely the number of IP endpoints on the PBX is already at maximum Less likely network
9. 4of5 116 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Error Messages Table 12 Possible Error Messages During Installation or Operation of 4600 Series IP Telephones continued Error Message Cause Resolution Resource Error Timeout Error Undefined Error Wrong Set Type During Operation Discover aaa bbb ccc ddd Discovering CAUSE The Avaya media server rejects the registration request RESOLUTION Verify your Avaya media server administration to ensure the telephone s proper IP Address extension and password are being used CAUSE Protocol timeout error RESOLUTION Retry If failure continues check network congestion addresses etc to identify cause of timeout CAUSE An error has occurred without an identifiable cause RESOLUTION Conduct self test restart the telephone and if no other cause becomes evident replace the telephone CAUSE The Avaya media server does not recognize the set type RESOLUTION Ensure that the Avaya media server is properly administered to expect the appropriate telephones for the IP Address and extension CAUSE The 46xx telephone is attempting to discover and register with the Gatekeeper at IP Address aaa bbb ccc ddd RESOLUTION If this message appears for more than a few seconds especially if the IP Address keeps changing the telephone is unable to contact the Gatekeeper Verify network connectivity between the telephone and t
10. As these Design Guidelines indicate HTML forms work reasonably well in the Browser However due to the phone s limitations as an input device keyboard input can be difficult A complete keyboard is made available based on the context of mouse selection When a text input control is on screen the user just clicks the input control The keyboard appears with the browser thrown into a small scrolling area The input control is roughly centered in the scrolling area The user can then press the software keys and the text is shown in the input control Simply pressing the Done button dismisses the keyboard and the input control shows the newly typed text While this interaction technically works fine it can be difficult to type a large amount of text from a user perspective So avoid user input unless it is absolutely necessary When necessary keep user input to a minimum Click to Dial Functionality Embedded as lt a href javascript dial nnnn gt nnnnis passed to the Phone application to initiate a phone call Example lt html gt lt head gt lt body gt lt table border 0 width 100 gt lt tr gt lt td gt lt b gt Call IT Technical Support lt b gt lt br gt lt a href Jjavascript dial 1 555 555 5151 gt lt img border 0 src call gif gt 1 555 555 5151 lt a gt lt td gt lt tr gt lt td gt lt b gt Call Bill Pay lt b gt lt br gt lt a href Jjavascript dial 1 555 555 5152 gt lt
11. It is possible to install the DHCP TFTP and HTTP server software on the same machine CAUTION The circuitry in the 4600 Series IP Telephones reserves IP Addresses of the form 192 168 2 x for internal communications The telephone s will not properly use addresses you specify if they are of that form Issue 2 2 April 2005 47 Server Administration Required Network Information DHCP is the control point where an enterprise controls its IP telephones Before administering DHCP and TFTP HTTP and TLS as applicable complete the information in Table 2 Required Network Information Before Installation Per DHCP Server on page 48 Completing the pre installation steps ensures that you have the necessary information regarding your network If you have more than one Gateway TFTP HTTP TLS server subnet mask and Gatekeeper in your configuration you need to complete Table 2 for each DHCP server Release 1 5 of the 4600 Series Telephones supported specifying a list of IP Addresses for a gateway router TFTP server and Avaya media server Gatekeeper s We explain this specification in Overview of Voice over IP VoIP on page 21 Each list can contain up to 255 total ASCII characters with IP Addresses separated by commas with no intervening spaces Note that depending on the specific DHCP application only 127 characters might be supported When specifying IP Addresses for the file server or media server use either dotted de
12. The DHCP Options menu displays Select the Option Name for 176 and set the value string Click the OK button For the Option Name field select 003 Router from the drop down list Click Edit Array Enter the Gateway IP Address recorded in Table 2 Required Network Information Before Installation Per DHCP Server for the New IP Address field Select Add and then OK Adding the DHCP Option Use the following procedure to add the DHCP option 1 Select Scope under DHCP Options mb O O ON DO Oo fF 0 nn k Highlight the scope you just created Select the 176 option that you created from the Unused Options List Click the Add button Select option 003 from the Unused Options List Click the Add button Click the OK button Select the Global parameter under DHCP Options Select the 176 option that you created from the Unused Options List Click the Add button Click the OK button Activating the Leases Use the following procedure to activate the leases 1 Click Activate under the Scope menu The light bulb icon for the scope lights 56 4600 Series IP Telephone Release 2 2 LAN Administrator Guide DHCP Verifying Your Configuration This section describes how to verify that the 46XXOPTIONSs are correctly configured for the Windows NT 4 0 DHCP server Verify the Default Option 176 46XXOPTION Use the following procedure to verify the default option 1 Select Start gt Pr
13. Network Audio Quality Display on 4600 Series IP Telephones 77 Rove and AICP idas hr 78 VLAN Considerations 2 24 79 Administering Options for the 4600 Series IP Telephones 80 ONS Addressing o secs es pinicirr rr A 84 Customizing the Site Specific Option Number SSON 84 Entering Options Using the Telephone Dialpad 84 Enhanced Local Dialing s lt lt i 01 4550845000544 ee 85 Customizing the 4630 4630SW IP Telephone lt lt 87 4630 4630SW Backup Restore 90 Gall Log ATCONO 140456 oe rr nara Sew HS wee ww Oe SS 91 Customizing 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephones ee ee 92 The Application Status Flag APPSTAD lt 95 Backup Restore for 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephones 2 2 0 eee eee 97 Issue 2 2 April 2005 5 Contents Chapter 5 Troubleshooting Guidelines 99 INETOCUCI N 226444 64S DER AAA 99 Ze sanna oad b Sead bce be Se eee She eee 99 The Clear Administrative Option 2 2 lt lt 106 The Reset Administrative Option lt lt ee 108 Reset System Values 22 66645468468 44645 845 Geb ee SEM 108 Restart the Tel phone sk cece LK ee ee 110 The View Administration Option 2 2 2 ee
14. SNMPADD SNMPSTRING PHNCC PHNDPLENGTH PHNIC PHNLD PHNLDLENGTH PHNOL AGCHAND AGCHEAD AGCSPKR APPSTAT CTISTAT CTIUDPPORT IRSTAT L2QAUD L2QSIG L2QVLAN MCIPADD MCPORT NTWKAUDIO VLANTEST PHY1STAT 1 of 2 64 4600 Series IP Telephone Release 2 2 LAN Administrator Guide TFTP Table 4 Media Server Field Names amp Corresponding Script File Parameter Names continued Media Server Field Name Script File Parameter Name Secondary Ethernet Line Interface Status Local dial pad Procedure Password RTCP Monitor IP Address Voicemail Home Page LDAP Directory Server LDAP Directory Server TCP Port LDAP Directory s Topmost Distinguished Name Default Search Value Telephone Number Field Name in LDAP Maximum Seconds for Directory Search 4630 Home Page 4630 HTTP Proxy Server 4630 HTTP Proxy Server Port 4630 HTTP Proxy Server Exception Domains Emergency Contact Number Stock Ticker System Language 4610SW 4620 Home Page 4610SW 4620 HTTP Proxy Server 4610SW 4620 HTTP Proxy Server Port 4610SW 4620 HTTP Proxy Server Exception Domains FTP Server FTP Directory User Options Access PHY2STAT PROCPSWD RTCPMON VMLHOME DIRSRVR DIRLDAPPORT DIRTOPDN DIRFULLNAME DIRTELNUM DIRSRCHTIME WEBHOME WEBPROXY WEBPORT WEBEXCEPT PHNEMERGNUM STKSTAT SYSLANG WMLHOME WMLPROXY WMLPORT WMLEXCEPT FTPSRVR FTPDIR OPSTAT 2 of 2 Issue 2 2 April 2005 65 Server Administration HTTP This sect
15. Setting up the Windows NT 4 0 DHCP server requires the following steps 1 Creating a DHCP scope for the IP telephones 2 Editing custom options 3 Adding the DHCP options 4 Activating the new scope Each step is detailed in the next four sub sections Creating a DHCP Scope for the IP Telephones Use the following procedure to create a DHCP scope for the IP telephones 1 Select Start gt Programs gt Admin Tools gt DHCP Manager 2 Expand Local Machine in the DHCP Servers window by double clicking it until the sign changes to a sign 3 Select Scope gt Create 4 Define the range of IP Addresses used by the IP telephones listed in Table 2 Required Network Information Before Installation Per DHCP Server The Start Address is the first IP Address to be used for the IP telephones The End Address is the last IP Address to be used for the IP telephones Set the Subnet Mask to the value recorded in Table 2 Required Network Information Before Installation Per DHCP Server To exclude any IP Addresses you do not want assigned to IP telephones within the Start and End Addresses range a In the Exclusion Range Start Address field enter the first IP Address in the range that you want to exclude b In the Exclusion Range End Address field enter the last IP Address in the range that you want to exclude 54 4600 Series IP Telephone Release 2 2 LAN Administrator Guide DHCP c Click the
16. Stylus for 4630 4630SW IP Telephones only You might need a Category 5e modular line cord for the connection from the 4600 Series IP Telephone to the PC Note See the 4600 Series IP Telephone Installation Guide Software Requirements The following software is required for 4600 Series IP Telephones to work properly e The DHCP server and application must be installed and properly administered as described in DHCP on page 49 CAUTION A DHCP server is not mandatory but static addressing is necessary when a DHCP server is unavailable Because of difficulties associated with static addressing we very strongly recommend that a DHCP server be installed and that static addressing be avoided Issue 2 2 April 2005 41 Requirements e The TFTP and or HTTP file server and application must be properly administered as described in TFTP on page 62 and HTTP on page 66 AX CAUTION A file server does not need to be available for the Avaya IP Telephones to operate The Avaya IP Telephones obtain important information from the script files on the file server and depend on the application file for software upgrades If the file server is not available when the Avaya IP Telephones reset the telephones will register with the media server and operate Some features may not be available and restoring those features requires resetting the Avaya IP Telephone s when the file server is available e For 4630 and 4630SW IP Telephone environment
17. There are several voice coding standards Avaya 4600 Series IP Telephones offer these options e G 711 which describes the 64 kbps PCM voice coding technique G 711 encoded voice is already in the correct format for digital voice delivery in the public phone network or through PBXs e G 729A and G 729B both of which describe adaptive code excited linear predictive CELP compression that allows voice to be coded into 8 kbps streams H 323 Standard Internal signaling provides connection control and call progress status information The H 323 standard is used for IP packet voice networks internal signaling H 323 defines more than just voice H 323 defines a complete multimedia network for example voice video and data with everything from devices to protocols The H 245 standard links all the entities within H 323 by negotiating facilities among participants and H 323 network elements The H 323 standard makes G 711 PCM compression the default form of compression All other compression formats are optional DHCP Dynamic Host Configuration Protocol DHCP allows a server to assign IP Addresses and other parameters to devices like the 4600 Series IP Telephones on an as needed basis DHCP eliminates the need to configure each end station with a static IP Address The DHCP application also passes information to the 4600 Series IP Telephone The DHCP application identifies the PBX and the file server s IP Addresses The application
18. indicates source code variables This is similar to the lt code gt tag but with a different contextual intent The enclosed text is shown in an italic font Logical Style Tags that control logical style provide a similar functionality to those that control content based style but they have no implicit visual characteristics or contextual meaning Instead they only provide a means of invoking a style sheet These tags like all others might have an ID and class attribute set Using style sheet rules for these class names and IDs allows the designer to provide decoration font and color styles for each section Thus these tags can be considered to be designer defined content based tags e lt div gt indicates a division A newline is inserted between the previous text and the text following the lt div gt tag No physical changes are noticeable except those implemented in style sheets e lt span gt indicates a spanned section of text is placed immediately after the text that precedes the tag with a newline No physical changes are noticeable except those implemented in style sheets 128 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Browser Features and Behavior Physical Style Physical tags are effectively the opposite of content based tags The text in a physical tag might have no meaning whatsoever outside what the designer intended These tags show text in a distinct style Physical tags usually affect
19. use only HTTP and HTTPS for the 4630 IP Telephone Web Browser e lt a gt specifies the full or relative URL for a hyperlink When using the target attribute never use the _blank name With the exception of frames the 4630 IP Telephone Web Browser is not intended to be a multi window browser Thus if a page attempts to reference a new non frame window the browser becomes confused and a reboot is necessary e lt base gt defines the default target to be used in all lt a gt tags This is done by setting the target attribute of the lt base gt tag If the target attribute is set in the lt a gt tag the lt base gt tag value is ignored Using the target attribute with the Web Access Application is strongly discouraged because the application supports a single window for browsing The use of the target attribute can cause the browser software to create a new window that is outside the Web Access Application s control Frames Frames allow multiple windows to be created on the browser s base window The browser is effectively split up into multiple areas Each frame can be given a name or ID Using the target attribute of the lt a gt tag a Web page can be displayed in another frame Although frames behave as defined the small size of the screen makes them impractical to use Just like tables frames take up too much room on the display One can though take advantage of frames by having a small table of contents frame with
20. user specified data and option settings etc Essentially you want to return a telephone to its initial clean slate condition Usually this is done to pass a telephone to a new dedicated user when the user s LOGOF F option is not sufficient For example if the new user has the same extension but has different permissions than the previous user The C L E A R option erases all administered data such as e static programming e file server and call server programming and e user settings including Speed Dial button labels and locally programmed Feature button labels 106 4600 Series IP Telephone Release 2 2 LAN Administrator Guide The Clear Administrative Option CLEAR then restores all such data to default values The C LE A R option does not affect the software load itself so if you have upgraded the telephone the phone retains the latest software Once a telephone is Cleared you can administer it normally AX CAUTION This procedure erases all administered data without any possibility of recovering the data Note Only telephones with Release 2 1 or later software support the CLEAR Administrative Option Use the following procedure to clear the phone of its administrative user assigned and options values 1 While the phone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 25 3 2 7 Mute CLE AR Note Press the Mute button momentarily Do not press this
21. 4600 Series IP Telephones are H 323 based which is the most common situation you can use any or all of the software bundles identified in this section If a majority are SIP based select the fourth software bundle identified as the SIP software bundle on the Web site The application files in this SIP software bundle are the same as in the default bundle The difference is a modified upgrade script file that assumes SIP is the default protocol for 4602 4610SW 4620SW and 4621SW IP Telephones and that H 323 is the exception When you have a mixture of H 323 and SIP telephones use the SIG system value to ensure that each telephone type has appropriate software downloaded The SIG system value has three legal values e the default value 0 which indicates use the default protocol e 1 meaning use H 323 and e 2 meaning use SIP You decide the meaning of the default protocol If the majority of your IP telephones are H 323 based that should be the default Otherwise SIP is the default The SIG system value cannot be set in the 46xxsettings file or in the upgrade script file SIG can only be set on a phone by phone basis Instead of manually setting SIG yourself first instruct the installers of the non default phones to perform the SIGnaling Protocol Identifier procedure in Chapter 3 of the 4600 Series IP Telephone Installation Guide For example if yours is a largely H 323 environment when SIP
22. 500 milliseconds off five times Then the indicators flash continuously awaiting user entry Then the 4601 makes a second registration attempt using the same extension This attempt causes the Message Waiting indicators at the top of phone and left middle of the faceplate to display a continuous broken flutter The broken flutter alternates 50 milliseconds on 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off In addition Call Appearance Line b s LED flashes continuously until either the or button is pressed CAUSE The PBX detects an extension conflict with an existing set or Softphone RESOLUTION You can force the current telephone to register and thereby disconnect the other user by pressing The 4600 Series IP Telephone prompts you again for the Extension and Password If you enter the same Extension and Password you must confirm that you want to unregister the original user Press to unregister the original user and register the current phone Then press to reset the phone and enter a different Extension and Password If you take no action within 20 minutes the phone attempts registration again repeating the process until either you intervene or power is lost VISUAL INDICATION All LEDs are steadily lit except Call Appearance Line A which is flashing CAUSE The telephone has detected an IP Address conflict RESOLUTION DHCP restart is automatically initiated No user action required
23. All 4600 Series IP Telephones that have WML Web applications and run R2 2 software support Transport Layer Security TLS This standard allows the phone to establish a secure connection to a HTTPS server in which the phone s upgrade and settings file can reside This setup adds security over the TFTP alternative You also have a variety of optional capabilities to restrict or remove how crucial network information is displayed or used These capabilities are covered in more detail in Chapter 4 Server Administration and include e As of Release 2 0 restricting the 4600 Series IP Telephone s response to SNMP queries to only IP Addresses on a list you specify e As of Release 2 0 specifying an SNMP community string for all SNMP messages sent by the telephone e As of Release 1 8 restricting dialpad access to Local Administration Procedures such as specifying IP Addresses with a password e Removing dialpad access to most Local Administration Procedures e Restricting the end user s ability to use a telephone Options application to view network data Issue 2 2 April 2005 33 Overview of Voice over IP VoIP and Network Protocols 4600 Series IP Telephones Dual Connection Architecture Releases 1 0 and 1 1 of the 4600 Series IP Telephones use dual connection architecture to communicate with the DEFINITY switch In the dual connection architecture two station extensions must be administered for each telephone
24. Avaya support site also contains instructions for installing and configuring the Avaya TFTP server TFTP Generic Setup The following phases are involved in setting up a TFTP server e Install the TFTP server software The two sections that follow describe how to install and configure Avaya s TFTP application e Configure the file path parameter to the directory where the files are to be stored This is the file path in Table 2 Required Network Information Before Installation Per DHCP Server on page 48 For increased security we also recommend that you disable the ability to upload to the server Note that this option might not be available to all TFTP servers e Download the upgrade script file and application file from the Avaya Web site http www avaya com support to the directory as specified by the file path Note Many LINUX servers distinguish between uppercase and lowercase names Ensure that you accurately specify the 46xxsettings filename and the names and values of the data therein 62 4600 Series IP Telephone Release 2 2 LAN Administrator Guide TFTP Avaya TFTP Suite Pro Configuration Use the following procedure to configure the Avaya TFTP server 1 Run the TFTP Suite Pro Server by selecting Start gt Programs gt Avaya TFTP Server gt TFTPServer32 The TFTP server starts CAUTION You must restart Avaya TFTP manually whenever you reboot your TFTP server machine 2 S
25. Guide DHCP DHCP This section provides basic information on DHCP servers and generic information on DHCP server administration Choosing a DHCP Configuration A discussion on how to best set up your network to work with the 4600 Series IP Telephones is beyond the scope of this document See Network Assessment on page 26 This document concentrates on the simplest case of the single LAN segment Information provided here can be extrapolated for more complex LAN configurations CAUTION Before you start it is important that you understand your current network configuration An improper installation can cause network failures or reduce the reliability and performance of your network DHCP Software Alternatives Two DHCP software alternatives are common to Windows operating systems e Windows NT 4 0 DHCP Server e Windows 2000 DHCP Server e Windows 2003 DHCP Server Any other DHCP application might work It is the customer s responsibility to install and configure the DHCP server correctly This document is limited to describing a generic administration that works with the 4600 Series IP Telephones Issue 2 2 April 2005 49 Server Administration DHCP Generic Setup DHCP server setup involves the following phases 1 Installing the DHCP server software according to vendor instructions 2 Configuring the DHCP server with the following information e IP Addresses available for the 4600 Series IP Telephones
26. System Parameters for 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephones o 93 System Parameters for 4630 4630SW IP Telephones moa 2 2 22 200 88 Issue 2 2 April 2005 147 Index ISO IEC ANSIIEEE Documents 20 ITU Documents 2 0080 19 D DEFINITY Releases 9 9 5 and10 46 Delay and Jitter 2 ee ee ee 22 M DHCP and File Server Administration 47 Media Server Field Names and Corresponding DHCP and File Servers 35 Script File Parameter Names 64 DHCP and VoIP ooo 23 MIB for 46XX IP Telephones 123 DHCP Configuration Choosing 49 DHCP Generic Setup o o 50 DHCP Server 2 o o 35 N DHCP Server Setup o o 49 NAT 24 DHCP Server Windows 2000 Setup 58 Network Assessment ahd VoIP a 26 BCE Ven Windows ou AEUR or oe Network Audio Quality Display on 4600 Series IP DHCP Software Alternatives 0 49 Telephones oo a a ee 77 DNS Addressing oaoa a a 84 Network Information Document Change History T Required 48 Document Organization 10 Required Before Installation 48 Dual Connection Architecture 34 Network Protocols eee 91 E O Enhanced Dialing Procedures 1 1 85 Online Documentation 15 Enhanced Local Dialing 85
27. are discussed in the 4600 Series IP Telephone Installation Guide s Troubleshooting chapter The following User Guides also contain guidance for users having problems with specific IP telephone applications 4601 IP Telephone User Guide 4602 4602SW IP Telephone User Guide 4610SW IP Telephone User Guide 4620 4620SW 4621SW IP Telephone User Guide 4622SW IP Telephone User Guide 4625SW IP Telephone User Guide and 4630 4630SW IP Telephone User Guide Note Most of the problems reported by 4600 Series IP Telephone users are not likely to be problems with the telephone itself Problems are more likely LAN based where Quality of Service server administration and other issues can impact end user perception of IP telephone performance Issue 2 2 April 2005 99 Troubleshooting Guidelines Table 10 Some Error Conditions in Operation of 4600 Series IP Telephones Condition Cause Resolution The telephone continually reboots or reboots continuously about every 15 minutes The message light on the telephone turns on and off intermittently but the telephone never registers The telephone stops working in the middle of a call AND no lights are lit on the phone and the display is not lit AND power to the telephone is fine and the telephone might have gone through the restarting sequence CAUSE The telephone cannot find the call server RESOLUTION Ensure that MCIPADD is administered either manually or
28. avoids forcing the browser to deal with the sizing Using the width and height attributes scales the image after it is downloaded by the browser Scaling images during setup also speeds up image downloading Finally reducing the size of the image reduces the amount of memory used Animated GIF images are a bad idea since they use up quite a bit of memory Additionally because of the persistence of the LCD screen animated images tend to smear in the browser and lose their effectiveness Therefore animated GIFs are considered not supported with this phone Frames While contents and document text frames provide a useful method to browse a series of pages frames also use up real estate just like scrollbars Even if the frame decorations are all turned off a frame containing the majority of the document text suffers the problems discussed in Images the frame width is smaller increasing the chances of adding a horizontal scrollbar Additionally a single text line has fewer viewable characters and the page becomes even more difficult to read and comprehend Using simple top and bottom page or section navigation buttons can make up for the missing contents frame The interaction between frames and scrollbars is another important area of concern While most browsers manage scrolling within each frame independently the 4630 Web Access Application only scrolls the entire single window Scrolling by window moves the user s view of the f
29. button while pressing other keys buttons The 4630 4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button For all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button also works The following text displays left justified at the top of the display Clear all values no yes 2 If you do not want to clear all values press no to terminate the procedure and retain the current values A screen displays the following prompt on the top line Are you sure no yes 3 Press the button to terminate the procedure without clearing the values Press the button to clear all values to their initial default values A confirmation tone sounds and the following text displays left justified at the top of the display Clearing values The telephone is cleared to its out of the box state Issue 2 2 April 2005 107 Troubleshooting Guidelines The Reset Administrative Option As indicated in some troubleshooting procedures sometimes it is appropriate to reset the 4600 Series IP Telephone Procedures on how to do so are printed in this section You can also find reset procedures in Chapter 3 of the 4600 Series IP Telephone Installation Guide These parameters and settings are reset to default values including null as applicable when the Reset procedure finishes e Registration extension and password e All va
30. code The character s dialed to access public network local trunks from the serving Avaya media server Range 0 2 dialable characters including Null Ethernet line interface setting 1 auto 2 10Mbps half duplex 3 10Mbps full duplex 4 100Mbps half duplex 5 100Mbps full duplex Secondary Ethernet interface setting O Secondary Ethernet interface off disabled 1 auto 2 10Mbps half duplex 3 10Mbps full duplex 4 100Mbps half duplex 5 100Mbps full duplex 3 of 4 82 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Administering Options for the 4600 Series IP Telephones Table 6 4600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range PROCPSWD PROCSTAT RTCPMON SNMPADD SNMPSTRING STATIC TLSSRVR VLANTEST Null Null Null public Null 60 Text string containing the local dialpad procedure password Null or 1 7 ASCII digits Local dialpad Administrative Options status O all Administrative Options are allowed 1 only VIEW is allowed Text string containing the 4 octet IP Address of the RTCP monitor currently in use Text string containing one or more allowable source IP Addresses for SNMP queries in dotted decimal or DNS format separated by commas with up to 127 total ASCII characters Text string containing the SNMP community string up to 32 ASCII charac
31. dedicated Hold button For all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button also works The following text displays left justified at the top of the display View settings next exit 2 Press the button at any time during viewing to display the next name and system value pair from Table 11 The first pair displays again after the last pair displays Press the button at any time during viewing to terminate the procedure and restore the user interface to its previous state The names and values display in the order shown in Table 11 Issue 2 2 April 2005 111 Troubleshooting Guidelines Table 11 Parameter Values Name System Value Format Model 46ccDccc Up to 8 ASCII graphics characters Phone SN cccccccccccc Phone Serial Number up to 18 ASCII graphic cccccccc characters PWB SN cccccccccccc Printed Wiring Board circuit board Serial cccccccc Number up to 18 ASCII graphic characters PWB ccccccccc 9 ASCII numbered characters comcode MAC address L2 tagging VLAN ID IP Address Subnet mask Router File server Call server Group Protocol 00 60 1D hh hh hh CCCCCCCCC cccc nnn nnn nnn nnn nnn nnn nnn nnn nnn nnn nnn nnn nNnNN nNNN NNN NNN NNNNN nNNN NNN NNN NNN NNNNN nnn ccecccccc filename1 exe filename2 exe Each octet of the MAC address displays as a pair of hexadecimal numbers Up to 9 ASCII characters Up to 4 ASCII charac
32. detailed information about using the 4625SW IP Telephone 4630 4630SW IP Telephone User Guide This document provides detailed information about using the 4630 4630SW IP Telephones Avaya 4690 IP Conference Telephone User Guide This document provides detailed information about using the 4690 IP Conference Telephones Issue 2 2 April 2005 17 Introduction IETF Documents The following documents provide standards relevant to IP Telephony and are available for free from the IETF Web site http www ietf org rfc html Requirements for Internet Hosts Communication Layers October 1989 by R Braden STD 3 RFC 1122 Requirements for Internet Hosts Application and Support October 1989 by R Braden STD 3 RFC 1123 Internet Protocol IP September 1981 by Information Sciences Institute STD 5 RFC 791 as amended by Internet Standard Subnetting Procedure August 1985 by J Mogul and J Postel STD 5 RFC 950 Broadcasting Internet Datagrams October 1984 by J Mogul STD 5 RFC 919 Broadcasting Internet Datagrams in the Presence of Subnets October 1984 by J Mogul STD 5 RFC 922 User Datagram Protocol UDP August 28 1980 by J Postel STD 6 RFC 768 Transmission Control Protocol TCP September 1981 by Information Sciences Institute STD 7 RFC 793 Domain Names Concepts and Facilities DNS November 1987 by P Mockapetris STD 13 RFC 1034 Domain Names Implementation and Specification D
33. following ranges e 135 254 76 81 to 135 254 76 89 e 135 254 76 201 to 135 254 76 224 Click the Next button after you enter all the exclusions The Lease Duration dialog box displays 10 For all telephones that obtain their IP Addresses from the server enter 30 days in the Lease Duration field This is the duration after which a device s IP Address expires and which the device needs to renew 11 Click the Next button The Configure DHCP Options dialog box displays Issue 2 2 April 2005 59 Server Administration 12 Click the No will activate this scope later button The Router Default Gateway dialog box displays 13 For each router or default gateway enter the IP Address and click the Add button When you are done click the Next button The Completing the New Scope Wizard dialog box displays 14 Click the Finish button The new scope appears under your server in the DHCP tree The scope is not yet active and will not assign IP Addresses 15 Highlight the newly created scope and select Action gt Properties from the menu 16 Under Lease duration for DHCP clients select Unlimited and then click the OK button CAUTION IP Address leases are kept active for varying periods of time To avoid having calls terminated suddenly make the lease duration unlimited Adding DHCP Options Use the following procedure to add DHCP options to the scope you created in the previous procedure 1 On the DHCP
34. font style Each physical style tag is shown with a brief description and any physical effects the browser imposes lt b gt indicates that the text appears in a bold font weight lt big gt indicates that the text appears one point size larger than the current text lt i gt indicates that the text appears in an italic font lt small gt indicates that the text appears one point size smaller than the current text lt sub gt indicates that the text appears as a subscript to the current text The text is shown one point size smaller lt sup gt indicates that the text appears as a superscript to the current text The text is shown one point size smaller lt tt gt indicates that the text appears as teletype text The text is shown in a monospaced typeface font Physical Spacing and Layout Physical spacing and layout tags define the basic structure of a document Headings paragraphs tables and lists all provide some basic physical and logical layout to a page Each spacing and layout tag is shown with a brief description and any unusual behavior is described lt p gt indicates the start of a new paragraph A blank line is inserted between previous text and text following the lt p gt tag lt br gt indicates to insert a breakpoint A newline is inserted between previous text and text following the lt br gt tag lt pre gt indicates no formatting rules apply to the text that follows This implies that no wrappi
35. indicates an address Using this tag has no effect lt acronym gt indicates an acronym The enclosed text is shown in an italic font lt cite gt indicates a bibliographic citation or reference The enclosed text is shown in an italic font lt code gt indicates source code of a program The enclosed text is shown in a monospaced font lt del gt indicates deleted text It shows editorial markup A line is drawn through enclosed text lt dfn gt indicates a definition for a term This is usually used with the first appearance of a term in a document The enclosed text is shown in an italic font Issue 2 2 April 2005 127 Creating Web Sites for the 4630 4630SW IP Telephone e lt em gt indicates emphasis on a string of text This is the contextual equivalent of using the lt i gt italic tag The enclosed text is shown in an italic font e lt ins gt indicates inserted text It shows editorial markup The enclosed text is shown underlined e lt kbd gt indicates keyboard input This is similar to the lt code gt tag but with a different contextual intent The enclosed text is shown in a monospaced font e lt samp gt indicates literal text The enclosed text is shown in a monospaced font e lt strong gt indicates emphasis on some text but in a stronger contextual sense than the lt em gt tag This is the contextual equivalent of using the lt b gt bold tag The enclosed text is shown in a bold font e lt var gt
36. phones are installed the SIG system value should be set to 2 If yours is a largely SIP environment when H 323 phones are installed the SIG system value should be set to 1 Detailed information about SIP is available in the SIP related documentation provided elsewhere on the Avaya support Web site Note As indicated above although the SIG system value is a Release 2 0 feature the 4601 IP Telephone supports SIG functionality even though the 4601 currently supports only Release 1 8 software 70 4600 Series IP Telephone Release 2 2 LAN Administrator Guide 4600 Series IP Telephone Scripts and Application Files Contents of the Upgrade Script This is a sample upgrade script file Note The filenames following the SET APPNAME command in this sample are examples only and may not match those used in production FETE HE AE HE E HE AE E AE E AE EEE aE REE EE EE EE EE EE EE HE Copyright Avaya 2005 All rights reserved FEAE HE HE FE HE HE FE FE HE HE FE FE HE FE FE HE FE FE E E HE FE E FE FE FE HE FE FE HH HE E HE HH check bootApp version EEE HE E HE AE E E E E E E E EERE AE E E E FE EE EE EE HE E EE HE HE HE IF SMODEL4 SEQ 4602 goto BOOTAPP4602 IF SMODEL4 SEQ 4606 goto BOOTAPP46XX IF SMODEL4 SEQ 4612 goto BOOTAPP46XX IF SMODEL4 SEQ 4620 goto BOOTAPP4620 IF SMODEL4 SEQ 4624 goto BOOTAPP46XX goto END BOOTAPP4602 IF SBOOTNAME SEQ bb4602r1_61 bin goto DEF46XX SET APPNAME bb4602r1_61 bin goto END B
37. possibly proprietary procedures for implementing Quality of Service In addition other network based QoS initiatives such as UDP port selection do not require support by the telephones Those initiatives nonetheless can contribute to improved QoS for the entire network IEEE 802 1D and 802 1Q IEEE s 802 1Q standard defines a tag that can be added to voice and data packets Most of the information associated with this tag deals with Virtual LAN VLAN management but 3 bits are reserved for identifying packet priority These 3 bits allow any one of 8 priorities to be assigned to a specific packet As defined in the standard the 8 priorities are from highest to lowest 7 Network management traffic 6 Voice traffic with less than 10ms latency 5 Voice traffic with less than 100ms latency 4 Controlled load traffic for mission critical data applications 3 Traffic meriting extra effort by the network for prompt delivery for example executives e mail 2 Reserved for future use 0 Traffic meriting the network s best effort for prompt delivery This is the default priority 1 Background traffic such as bulk data transfers and backups Note Priority 0 is a higher priority than Priority 1 74 4600 Series IP Telephone Release 2 2 LAN Administrator Guide QoS To support IEEE 802 1D Q the 4600 Series IP Telephones can be administered either of two ways e from the network by appropriate administration o
38. resource is unavailable RESOLUTION The telephone was attempting to access the PBX and was not successful Check the resource being called upon for availability If the resource appears operational and properly linked to the network verify addressing is accurate and that a two way telephone resource communication path exists Press to retry the process with the same values or to restart and enter the Extension and Password again VISUAL INDICATION Message Waiting indicators at top of phone and left middle of faceplate display a broken flutter continuously alternating 50 milliseconds on 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off until either the or button is pressed CAUSE The PBX has an unspecified problem RESOLUTION Press to retry the process using the same values or to restart and re enter the Extension and Password Consult your Avaya media server administration and troubleshooting documentation VISUAL INDICATION Message Waiting indicators at top of phone and left middle of faceplate display a broken flutter continuously alternating 50 milliseconds on 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off until either the or button is pressed CAUSE The PBX has rejected registration for an unspecified reason RESOLUTION Press to retry the process using the same values or to restart and re enter the Extension and Password Consult you
39. system parameter DOMAIN s Option 15 Table 6 text string is appended to the address es in Option 6 before the telephone attempts to resolve the DNS address If Option 6 contains a list of DNS addresses those addresses are queried in the order given if no response is received from previous addresses on the list As an alternative to administering DNS by DHCP you can specify the DNS server and or Domain name in the TFTP or HTTP script file But first SET the DNSSRVR and DOMAIN values so you can use those names later in the script Note If you administer Options 6 and 15 appropriately with DNS servers and Domain names respectively you do not need to specify MCIPADD and TFTPSRVR settings in the Site Specific Option string Customizing the Site Specific Option Number SSON DHCP Generic Setup on page 50 discusses that the SSON can be set to a string For each system parameter listed in Table 6 that you want to include append the SSON string with a comma followed by name value where name is a parameter name and value is its associated value Invalid values cause the data to be ignored for that name Customizing the SSON affects all telephones associated with that DHCP server Entering Options Using the Telephone Dialpad The 4600 Series IP Telephone Installation Guide s Chapter 3 details how to use the local administrative options To customize any or all of the QoS parameters locally follow the QoS Option Setting
40. this control s intent is to allow the user to select a file on their local disk e lt button gt defines a button that the user can select This tag behaves much like the lt input type button gt tag except the physical appearance is three dimensional Also the button can display any text image or combination thereof e lt fieldset gt encapsulates a section of a form s contents to create a group of related form controls The phone s browser puts a simple box around the fieldset e lt label gt associates a relationship between a form control and one or more text labels Labels can be tied to form controls by the form attribute in the label and the id attribute in the form control They can also be tied by embedding the form control inside the lt label gt tag for example lt label gt Name lt input type text id name gt lt label gt e lt legend gt gives a label to a lt fieldset gt tag This label appears at the top of the fieldset section of the form with a line separating the legend from the rest of the fieldset e lt optgroup gt provides nested cascading menus to the user This does not seem to work e lt option gt defines the values available in a lt select gt scrolling list or drop down menu e lt select gt defines scrolling lists and drop down menus e lt textarea gt provides free form user input and display This provides a scrolled text area for the user to read or type text Issue 2 2 April 2005 133 Cr
41. through DHCP TFTP or HTTP as appropriate CAUSE This might be a firmware fault because the MAC address in memory is corrupted RESOLUTION Return the telephone to Avaya for repair CAUSE This is a hardware fault RESOLUTION The telephone must be returned to Avaya for repair CAUSE Loss of power RESOLUTION Check the connections between the telephone the power supply and the power jack For example verify that either static addressing was not used or that any changes to static addresses were entered correctly CAUSE Loss of path to Avaya media server DHCP Lease expired or DHCP server not available when telephone attempts to renegotiate DHCP lease RESOLUTION As above Note that if the telephone is attached to a 30A switched hub upon loss of Ethernet connectivity the usual No Ethernet message is not displayed 1 of 6 100 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Error Conditions Table 10 Some Error Conditions in Operation of 4600 Series IP Telephones continued Condition Cause Resolution The telephone was working but does not work now AND no lights are lit on the phone and the display is not lit AND power to the telephone is fine but there is no dial tone The display might show System Busy AND the telephone was recently moved AND the network was recently changed to upgrade or replace servers re administer the Avaya media server add
42. AVAYA 4600 Series IP Telephone Release 2 2 LAN Administrator Guide 555 233 507 Issue 2 2 April 2005 Copyright 2005 Avaya Inc All Rights Reserved Notice Every effort was made to ensure that the information in this document was complete and accurate at the time of printing However information is subject to change Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http www avaya com support Trademarks All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there may be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support in the United S
43. Add button d Repeat steps a through c for each IP Address range to be excluded Example Suppose the range of IP Addresses available for your IP telephone network are e 135 254 76 7 to 135 254 76 80 e 135 254 76 90 to 135 254 76 200 e 135 254 76 225 to 135 254 76 230 Your start address and end address are 135 254 76 7 and 135 254 76 230 respectively Exclude the ranges 135 254 76 81 to 135 254 76 89 and 135 254 76 201 to 135 254 76 224 Note We recommend that you provision the 4600 Series IP Telephones with sequential IP Addresses We recommend not mixing 4600 Series IP Telephones and PCs in the same scope 5 Under Lease Duration select the Limited To option and set the lease duration to the maximum 6 Enter a sensible name for the Name field such as DEFINITY IP Telephones 7 Click OK A dialog box prompts you Activate the new scope now 8 Click No Note Activate the scope only after setting all options Editing Custom Options Use the following procedure to edit custom options 1 Highlight the newly created scope Select DHCP Options gt Defaults in the menu Click the New button Pb W N In the Add Option Type dialog box enter an appropriate custom option name for example A6XXOPTION 5 Change the Data Type Byte value to String 6 Enter 176 in the Identifier field Issue 2 2 April 2005 55 Server Administration 8 9 10 11 12 13 Click the OK button
44. CGI script or a Java servlet Dynamic style sheet generation allows the server to decide per user what font size to use This in turn allows the user to notify the server to change the font size All HTML pages would have an external style sheet reference another server side executable This executable dynamically generates font information based on the cookie form component or configuration value relative to the phone s IP Address Using a static external style sheet makes page development and testing much easier since it appears the same way to both the designer and the reader Allowing the user to choose a font size forces more work on the designer to verify that all fixed size items appear acceptably Maintaining Context Given the small screen area a user can become easily lost Headings are often not in view and the user if distracted by other work can lose a sense of context Style sheets can help maintain this sense of context through color The lt div gt and lt span gt tags are intended to provide page designer defined content based style By defining classes of lt div gt tags with various colors and border styles the designer provides additional information However a significant number of people suffer from some form of color blindness Thus it may be necessary to design pages both with and without using color styles Issue 2 2 April 2005 137 Creating Web Sites for the 4630 4630SW IP Telephone User Interaction
45. Ds and VLANTEST values See also VLAN Considerations on page 79 The Local Administrative Option to specify QoS values allows you to specify values for L2Q L2QAUD and L2QSIG The 4600 Series IP Telephones can simultaneously support receipt of packets using or not using 802 10 parameters DIFFSERV IETF RFCs 2474 and 2475 define services basically as different ways to treat a network s different traffic subsets at the Internet Protocol IP layer Layer 3 For example some packets might be routed to expedite delivery and minimize delay with other packets routed to minimize loss or cost Redefining an octet in the Layer 3 headers for IP versions 4 or IPv4 and 6 or IPv6 provides the differentiation between these services Differentiated Services IPv4 calls this octet a Type of Service TOS octet while IPv6 calls this octet a Traffic Class In both cases the octet is interpreted differently than it was originally defined With Differentiated Services bits 0 through 5 of the octet identify a Differentiated Services Code Point DSCP The DSCP identifies a procedure to be used to handle that packet on a per hop basis Bits 6 and 7 of the octet are currently unused and DSCP compliant routers ignore them Issue 2 2 April 2005 75 Server Administration With DiffServ the default DSCP is all zeroes and represents no special handling RFC 2474 also defines eight Class Selector Codepoints which are the eight DSCP encodi
46. H the maximum length in digits of the national telephone number for the country in which the Avaya media server is located e PHNOL the character s dialed to access public network local trunks on the media server Example A corporate voice network has a 4 digit dialing plan The corporate WML Web site lists a 4 digit phone number as a link on the Human Resources page A 4620 user selects that link The 4620 deduces the phone number is part of the corporate network because the phone number s length is the same as the corporate dialing plan The phone dials the number without further processing Example A user notes a Web site contains an international phone number that needs to be called and presses Call The 4630 4630SW determines the number to be called is from another country code The phone then prepends the rest of the phone number with PHNOL to get an outside line PHNIC to get an international trunk The 4630 4630SW then dials normally with the Avaya media server routing the call appropriately Note The Enhanced Local Dialing algorithm requires that telephone numbers be presented in a standard format The standard format depends on how you administer the parameters indicated in Table 8 The algorithm also assumes that international telephone numbers are identified as such in for example WML Web sites This is indicated by preceding that type of number with a plus sign and a space or some non digit character followi
47. HTTP proxy server exception domains Separate each exception with commas and use up to a total of 127 ASCII characters This parameter is optional if all the Web pages the user accesses are on your organization s intranet If WEBPROXY is null the value of this parameter is ignored Text string containing the TCP port number for the HTTP proxy server The default is the TCP default for HTTP This parameter is optional if all the Web pages the user accesses are on your organization s intranet If WEBPROXY is null the value of this parameter is ignored 2 of 2 Note For assistance in developing local Web sites tailored to the 4630 IP Telephone s display see Appendix B Creating Web Sites for the 4630 4630SW IP Telephone Issue 2 2 April2005 89 Server Administration 4630 4630SW Backup Restore 4630 4630SW users can create an FTP backup file for Soeed Dial button labels and unique option or parameter settings The associated Option is covered in Chapter 8 of the 4630 4630SW IP Telephone User Guide Data is saved in a file called 4630data txt on a user specified server and in a user specified directory Unlike the 4620 4620SW settings indicated in Table 8 the 4630 4630SW FTP settings cannot be centrally administered In addition to Speed Dial labels and associated phone numbers a backup saves these options and non password parameters Setting Parameter Name Type Idle Timeout Option Keyboard Layout Optio
48. Hardware iso saoao noaa ae a 39 IP Address Lists and Station Number Portability 32 Software 41 148 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Reset Administrative Option 108 Restart the Telephone 110 RSVP and RTCP o o oo o 78 S S8300 Media Server as TFTP Server 63 Script File Parameter Names and Corresponding Media Server Field Names 64 Scripts and Application Files for 4600 Series IP Telephones o o 67 SECUN ar ce tee e AE St A Sai See 33 Settings File Contentsof 3 SlGnaling Protocol Identifier procedure 70 Signaling Audio and Management 28 Single Connection Architecture 34 Site Specific Option Number customizing 84 SNMP and VolP e o o 25 Software Alternatives for DHCP 49 Software Checklist o 47 Software Requirements 41 Software for 4600 Series IP Telephones 34 System Values Resetting 111 T Tandem Coding o o 22 TCP UDP Port Utilization 27 Terms Used in This Guide 12 TRIP 2 2 a4 ee ee ee ts 23 62 TFTP Suite Pro Avaya 4 63 TFTPand VolP o o o 23 TFTP Generic Setup 2 2 ee 62 TFTP Server on S8300 Media Server 63 TFTP Server Setup lt o e o
49. IP 4606 4610SW 4612 4620 4620SW 4621SW 4622SW 4624 4625SW 4630 and 4630SW only lt CTI Data TCP IP 4606 4610SW 4612 4620 4620SW 4621SW 4622SW 4624 4625SW 4630 and 4630SW only 30 4600 Series IP Telephone Release 2 2 LAN Administrator Guide E gt Bj Port 50000 51000 OS selected Port 1024 5000 randomly selected Suggestions for Installation and Configuration Applications continued 4600 Series IP Telephone Another 4600 Series IP Telephone gt i Port 5000 gt IrOBEX UDP IP Port 5000 pat only active if 4606 4612 4620 4620SW IRSTAT is 1 Poue 5 A rd 624 4630 and 4630SW only Suggestions for Installation and Configuration Reliability and Performance There is a cost performance trade off associated with Voice over IP Greater reliability and improved performance can be obtained through server redundancy and components with higher bandwidth capabilities The reliability and performance of the traditional PBX systems are very high to date Much of the LAN is outside the PBX s control However consider the points in the next paragraph to enhance the reliability and performance of the IP telephone network All 4600 Series IP Telephones support the tools ping and traceroute These are standard LAN WAN tools to identify e whether two points on a network can communicate with each other an
50. LDAP Avaya s Thin Client Directory application can communicate with that database IP telephone users can then use their phones to search for names telephone numbers or other information Using search results users can call a person directly store a number on a Speed Dial button and view more details about the person The Thin Client Directory application applies only to these IP telephone types e 4610SW e 4620 4620SW e 4621SW e 4622SW e 4625SW See the 4600 Series IP Telephones Application Programmer Interface API Guide available on the Avaya support Web site http www avaya com supportt for detailed information about installing and administering Avaya s Thin Client Directory application Issue 2 2 April 2005 143 Administering Thin Client Directories 144 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Appendix E The Push Feature Introduction Release 2 1 of the 4600 Series IP Telephones provides support for a feature called Push which applies to the 4610SW 4620 and 4620SW Telephones Release 2 2 introduces additional IP telephones the 4621SW the 4622SW and the 4625SW to which the Push feature also applies Push gives the System Administrator the capability to use WML protocol to e send content to a telephone without first receiving a user request and e potentially override what the user is otherwise experiencing You can send pushed content to a single phone a group of phones or th
51. N Administrator Guide 4600 Series IP Telephone Scripts and Application Files 4600 Series IP Telephone Scripts and Application Files The files necessary to operate the 4600 Series IP Telephones are available on the Avaya Web site at http www avaya com support Two files on the file server are essential Other files are needed when the Avaya IP Telephones need an upgrade The essential files are Note The 4630 Telephones have a different upgrade process than the other telephones This is because the 4630 touch screen operation is significantly more complex than any of the other Avaya IP Telephones There are some common elements between the 4630 and other IP telephones Any differences are highlighted as appropriate in this section e An upgrade script file which tells the IP telephone whether the phone needs to upgrade software The Avaya IP Telephones attempt to read this file whenever they reset The upgrade script file is also used to point to the settings file There are separate upgrade script files for the 4630 Telephones e The settings file contains the option settings that enable many of the options you will need to customize the Avaya IP Telephones for your enterprise You can use one settings file for all your Avaya IP Telephones In addition to the upgrade script and settings files you need the latest binary code used in the Avaya IP Telephones The upgrade script file and settings file are available from the Avaya
52. NS November 1987 by P Mockapetris STD 13 RFC 1035 The TFTP Protocol Revision 2 TFTP July 1992 by K Sollins STD 33 RFC 1350 as updated by TFTP Option Extension May 1998 by G Malkin and A Harkin RFC 2347 An Ethernet Address Resolution Protocol ARP November 1982 by David C Plummer STD 37 RFC 826 Dynamic Host Configuration Protocol DHCP March 1997 by R Droms RFC 2131 DHCP Options and BOOTP Vendor Extensions March 1997 by S Alexander and R Droms RFC 2132 RTP A Transport Protocol for Real Time Applications RTP RTCP January 1996 by H Schulzrinne S Casner R Frederick V Jacobson RFC 1889 Definition of the Differentiated Services Field DS Field in the IPv4 and IPv6 Headers DIFFSRV December 1998 by K Nichols S Blake F Baker and D Black RFC 2474 Introduction to version 2 of the Internet standard Network Management Framework SNMPv2 April 1993 by J Case K McCloghrie M Rose and S Waldbusser RFC 1441 Management Information Base for Network Management of TCP IP Internets MIB II March 1991 edited by K McCloghrie and M Rose RFC 1213 18 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Related Documents SNMPv2 Management Information Base for the Internet Protocol using SMlv2 November 1996 edited by K McCloghrie RFC 2011 Structure of Management Information Version 2 SMlv2 April 1999 edited by K McCloghrie D Perkins and J Schoenwaeld
53. OOTAPP4620 IF SBOOTNAME SEQ 4620COMMON V1719 goto DEF46XX SET APPNAME bbla20_1719 bin goto END BOOTAPP46XX IF BOOTNAME SEQ 46XXCOMMON V36 goto DEF46XX IF BOOTNAME SEQ 46XXCOMMON V52 goto DEF46XX IF BOOTNAME SEQ 46XXCOMMON V69 goto DEF46XX SET APPNAME bbla0_69 bin goto END FEE FE HE HE FE HE FE E FE FE FE FE HE FE HE FE HE FE E HE FE HE FE E FE FE HE E HE HE HH download definity bigApp FEE FE HE HE FE HE FE E FE FE FE FE HE FE HE FE E FE E HE FE HE FE E FE FE HE HH HH DEF46xx IF MODEL4 SEQ 4602 goto DEF4602 IF MODEL4 SEQ 4606 goto DEF4606 Issue 2 2 April 2005 71 Server Administration IF SMODEL4 SEQ 4612 goto DEF4624 IF SMODEL4 SEQ 4620 goto DEF4620 IF SMODEL4 SEQ 4624 goto DEF4624 goto END definity bigApp for 4602 model DEF4602 SET APPNAME ap4602r1_61 bin goto END definity bigApp for 4606 model DEF4606 SET APPNAME def06r1_73 bin goto END definity bigApp for 4620 model DEF4620 SET APPNAME def20r1_73 bin goto END definity bigApp for 4612 amp 4624 model DEF4624 SET APPNAME def24r1_73 bin goto END END FEAE HE HE FE FE HE HE FE HE HE FE FE HE HE FE E FE FE HE E HE FE HE REE HEE FE HE HH HEHE download the 46xx Settings script FEAE HE HE FE FE HE HE FE HE HE FE FE HE HE FE E FE FE E E HE FE FE HE FE FE FE FE FE FE HE FE FE HHHH HE GET 46xxsettings scr GET 46xxsettings txt 72 4600 Series IP Telephone Release 2 2 LAN Administrator Guide The GROUP System Value Cont
54. Option 58 DHCP lease renew time if desired Option 59 DHCP lease rebind time if desired Option 66 TFTP Server Name Note Microsoft DHCP servers support only dotted decimal format for file server addresses not symbolic names Option 66 need not be used if the TFTP server is identified in the Site Specific Option Number string Option 176 or if HTTP is to be used exclusively instead of TFTP However to simplify configuration we recommend that you use Option 66 if you are using TFTP If you use both Option 66 and Option 176 to identify TFTP servers the value s in Option 176 overrides the value s in Option 66 A 4600 Series IP Telephone specific DHCP option specifying information such as TFTP server and Avaya Media Server Gatekeeper IP Addresses Use the Site Specific Option Number SSON at 176 You can set this option s value for example to either of the following strings MC IPADD XXX XXX XXX XXX MCPORT Vyyy TFTPDIR lt path gt TF TP SRVR ZZZ ZZZ ZZZ ZZZ OR MCIPADD flist of DNS names MCPORT yyyy TFTPDIR lt path gt TFTPSRVR list of DNS names Note List the TFTPDIR value before the TFTPSRVR value if the latter is specified in the SSON Note Some DHCP applications limit the length of Option 176 to 247 characters Issue 2 2 April 2005 51 Server Administration The 4600 Series IP Telephones do not support Regular Expression Matching and therefore do not use wildcards See Administering Opt
55. Options entering using the Telephone Dialpad 84 Error Conditions 2 2 eee eee 99 Options for 4600 Series IP Telephone Administration 44 Error Messages 2 2 22 22a 113 m P F PE Port Utilization TCP UDP 27 File Servers ooo 35 Push Content 145 File Servers and DHCP Administration 47 Push Prioriies ee eee ee 146 Push More Information on 146 G GROUP System Value 73 Q QOS e cea aae eR we ee a A 25 74 H DIFESERV o a aa ic e a a oa a A 75 IEEE 802 1D and 802 1Q 74 H 323 Standard aoaaa a 23 RSVP and RTCP aaau aaa aaa 78 Hardware Requirements 39 UDP Port Selection 76 A O 24 66 QoS and VolP o a 25 HTTP Generic Setup o 66 QoS and 4600 Series IP Telephones 74 l R IETF Documents a aooaa 18 Registration and Authentication of 4600 Series IP Initialization and Address Resolution 29 Telephones oo 0 2 ee 34 Initialization Process for 4600 Series IP Telephones 36 Related Documents lt s o Hise Cakes 15 Installation and Configuration Suggestions for 31 Release 2 2 What sNewin osoasa aaraa 12 Installation Network Information Required before Reliability and Performance 31 Stallinga Lee ae a a e ee eee oid a 48 RequifemMentS aos a s a m e a ee a 39 Intended Audience a g
56. P Address This is not necessarily the desired behavior for telephones especially if a user is on a call If the network has problems and the only DHCP server is centralized the server is not accessible to the given telephone In this case the telephone is not usable until the server can be reached Preferably once assigned an IP Address the telephone continues using that address after the DHCP lease expires until a conflict with another device is detected As Table 6 4600 Series IP Telephone Customizable System Parameters on page 80 indicates the system parameter DHCPSTD allows an administrator to specify that the telephone will either 50 4600 Series IP Telephone Release 2 2 LAN Administrator Guide DHCP e Comply with the DHCP standard by setting DHCPSTD to 1 or e Continue to use its IP Address after the DHCP lease expires by setting DHCPSTD to 0 The latter case is the default If the default is invoked after the DHCP lease expires the telephone sends an ARP Request for its own IP Address every five seconds The request continues either forever or until the phone receives an ARP Reply After receiving an ARP Reply the telephone displays an error message sets its IP Address to 0 0 0 0 and attempts to contact the DHCP server again Option 52 Overload Option if desired If this option is received in a message the telephone interprets the sname and file fields in accordance with RFC 2132 Section 9 3
57. P administration The only way to change these parameters is by appropriate switch administration See your Avaya media server administration material for more detail 78 4600 Series IP Telephone Release 2 2 LAN Administrator Guide VLAN Considerations VLAN Considerations If your LAN environment does not include Virtual LANs VLANs ignore this section Otherwise this section contains information on how to administer 4600 Series IP Telephones to minimize registration time and maximize performance in a VLAN environment The system value L2QVLAN is initially set to 0 and identifies the 802 1Q VLAN IDentifier This default value indicates priority tagging as defined in IEEE 802 1Q Section 9 3 2 3 Priority tagging specifies that your network closet s Ethernet switch automatically insert the switch port s default VLAN without changing the frame s user priority cf IEEE 802 1D and 802 1Q However you might not want the default VLAN to be used for voice traffic For example you might have administered a VLAN specifically for IP telephony You need to ensure that the switch configuration allows frames tagged by the 4600 Series IP Telephone through without overwriting or removing them In addition you want to set the system value L2QVLAN to the VLAN ID appropriate for your voice LAN Another system value you can administer as of Release 1 8 software is VLANTEST VLANTEST defines the number of seconds the 4600 IP Series Telephon
58. P telephones except the 4601 Restart phone no yes 3 Press the key to terminate the procedure without restarting the telephone Press the key to restart the telephone The remainder of the procedure depends on the status of the boot and application files See Appendix A of the 4600 Series IP Telephone Installation Guide 110 4600 Series IP Telephone Release 2 2 LAN Administrator Guide The View Administration Option The View Administration Option If you are using static addressing and encounter problems use this procedure to verify the current values of system parameters and file versions Note Also use the ADDR option to view IP Addresses covered in Static Addressing Installation in Chapter 3 of 4600 Series IP Telephone Installation Guide P Addresses might have been entered incorrectly Verify whether you were provided with correct IP Addresses If PROCPSWD is administered as indicated in Chapter 4 Server Administration you must type the Local Procedure password after pressing Mute and before pressing VIE W The 4601 IP Telephone does not support static addressing and therefore does not support the V E W command 1 While the phone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 8 4 3 9 Mute V I E W Note Press the Mute button momentarily Do not press this key while pressing other keys The 4630 IP Telephone does not have a
59. PPORT 49721 CTI UDP listener port 49714 through 49721 inclusive DHCPSTD 0 DHCP Standard flag If set to 1 the telephone strictly follows the DHCP standard with respect to giving up IP Addresses when the DHCP lease expires If set to O the telephone continues using the IP Address until it detects reset or a conflict see DHCP Generic Setup DNSSRVR Null Text string containing the IP Address of one or more DNS servers at least one of which must be a valid non zero dotted decimal address DOMAIN Null Text string containing the domain name to be used when DNS names in system values are resolved into IP Addresses ENHDIALSTAT 1 Enhanced Dialing Status If set to 1 the Enhanced Local Dialing feature is turned on for all associated applications If set to 0 the feature is turned off IRSTAT 1 Text string containing status of Infrared interface O off disabled 1 0n enabled L2Q 0 802 1Q framing value O auto 1 0n 2 0ff L2QAUD 6 Layer 2 audio priority value 0 to 7 L2QSIG 6 Layer 2 audio priority value 0 to 7 L2QULAN Null 802 1Q VLAN IDentifier 1 to 4094 MCPORT 1719 Media server transport layer port number 0 65535 NTWKAUDIO 0 Network Audio Quality Assessment Display 1 on O off 2of4 Issue 2 2 April 2005 81 Server Administration Table 6 4600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Val
60. Recommendation H 245 Control protocol for multimedia communication February 1998 Recommendation H 323 Packet based multimedia communications systems February 1998 Issue 2 2 April 2005 19 Introduction ISO IEC ANSI IEEE Documents The following documents are available for a fee from the ISO IEC standards Web site http www iec ch International Standard ISO IEC 8802 2 1998 ANSI IEEE Std 802 2 1998 Edition Information technology Telecommunications and information exchange between systems Local and metropolitan area networks Specific requirements Part 2 Logical Link Control ISO IEC 15802 3 1998 ANSI IEEE Std 802 1D 1998 Edition Information technology Telecommunications and information exchange between systems Local and metropolitan area networks Common specifications Part 3 Media Access Control MAC Bridges IEEE Std 802 1Q 1998 IEEE Standards for Local and Metropolitan Area Networks Virtual Bridged Local Area Networks IEEE Std 802 3af 2003 IEEE Standard for Information technology Telecommunications and information exchange between systems Local and metropolitan area networks Specific requirements Part 3 Carrier Sense Multiple Access with Collision Detection CSMA CD Access Method and Physical Layer Specifications Amendment Data Terminal Equipment DTE Power via Media Dependent Interface MDI Customer Support Call the Avaya support number provided to you by your Avaya representative or Avaya resel
61. S AA 136 6 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Contents FMS cea ce Sew al ODES Sede baw ee See Se Swe we eds 137 Maintaining Context 626 4408 86266 2a DR eR 0055 137 User Interaction lt lt eh ee ee tirar A 138 Glick fo Dial Functionality gt gt lt gt lt a si2cce88 68456 544 3 CSE 138 Appendix C Creating Web Sites for Other 4600 Series IP Telephones 020028 eee 141 INMOGUGHON s sore gosa ma o a A ee ee 141 Appendix D Administering Thin Client Directories 143 INIFOCUICHION s as ee RA ee ee ee A 143 Appendix E The Push Feature lt lt 145 INNOCUCUDA 2 4 2 6 4440 GES AA AAA 145 Push COME ccoo rias idas aaa be ee 145 PUSH PIIOMUGS lt 0510153054000 ee ee AAA A 146 For More Information on Push 2 2 eee eee 146 IE 147 Issue 2 2 April 2005 7 Contents 8 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Chapter 1 Introduction About This Guide This guide provides a description of Voice over IP and describes how to administer the DHCP and TFTP servers This guide also covers how to troubleshoot operational problems with the 4600 Series IP Telephones and the servers The 4600 Series IP Telephone product line is a supplement to Avaya s IP Solutions platform Note Unless otherwise indicated any reference to the DEFINITY server in this document also refers to the Avaya Communi
62. SOLUTION Wait for a message stating that backup was successful CAUSE Invalid or missing server name RESOLUTION Verify the FTPSRVR address is the file server to which backup data should be saved Verify that the FTPDIR value is the correct directory path for that file server CAUSE The FTP server has not responded to the attempt to backup restore RESOLUTION Try again verify the FTP server address verify the FTP server is online and or verify the network connectivity CAUSE The FTP server has reported that it did not store data RESOLUTION Verify the FTP server setup parameters as indicated on the FTP Setup Parameters screen See FTP Setup in Chapter 8 of the 4630 4630SW IP Telephone User Guide or see Backup Restore Options in Chapter 6 of the appropriate User Guide for the telephone type CAUSE The FTP server has reported that it could not store the data RESOLUTION Verify administration and available capacity filespace on the FTP server Troubleshooting the 4601 IP Telephone This section describes specific problems that can occur during 4601 IP Telephone installation administration or normal operation and possible ways of resolving these problems In Table 14 the Error Messages shown in the first column correspond to the equivalent conditions described in Chapter 4 of the 4600 Series IP Telephone Installation Guide and Table 12 Possible Error Messages During Installation or Operation of 4600 Se
63. Series IP Telephones continued Condition Cause Resolution The user indicates a 4610SW 4620 4620SW 4621SW 4622SW 4625SW specific or 4630 4630SW specific application is not accessible PHY2STAT was set using the INT local procedure as specified in the 4600 Series IP Telephone Installation Guide BUT the 4610SW 4620 4620SW 4621SW 4622SW 4625SW uses the original setting instead of using the new setting following a reboot CAUSE The 46xxsettings script file is not pointed to accurately or is not properly administered to allow the application RESOLUTION Assuming the user is meant to have that application verify the 46xxsettings script file is properly specified for your system including case if your file server is UNIX or LINUX and extension Then verify all the relevant parameters indicated in Table 7 and Table 8 are accurately specified in the 46xxsettings file CAUSE The telephone s FTP Backup Restore feature is enabled The user specified a setting file for the PC Ethernet Interface setting through the Options menu The user specified setting is overriding the Local Procedure PHY2STAT setting RESOLUTION Use the Options menu to change the setting to the value you want so the INT local procedure is not necessary Alternatively use the Options menu to change the PC Ethernet Interface setting to Auto negotiation Then make all future changes using the INT local procedure 6 of 6 I
64. Single Connection Architecture Release 1 5 and subsequent releases of the 4600 Series IP Telephones use single connection architecture to communicate with the Avaya media server switch In the single connection architecture only one station extension must be administered for each telephone Registration and Authentication The Avaya media server switch supports using the extension and password to register and authenticate 4600 Series IP Telephones For further information see Related Documents on page 15 Software As shipped from the factory the 4600 Series IP Telephones may not contain sufficient software for registration and operation When the phone is first plugged in a software download from a TFTP or HTTP server starts to give the phone its proper functionality For downloads of software upgrades the PBX provides the capability for a remote restart of the 4600 Series IP Telephone As a consequence of restarting the phone automatically restarts reboot procedures If new software is available on the server the telephone downloads it as part of the reboot process 34 4600 Series IP Telephone Release 2 2 LAN Administrator Guide 4600 Series IP Telephones WAN Considerations QoS is harder on a WAN than a LAN A LAN assumes no bandwidth concerns A WAN assumes a finite amount of bandwidth Therefore QoS considerations are more significant when the IP telephony environment includes a WAN In addition there are administ
65. TP Server HTTP TCP H TCP E Port 80 Issue 2 2 April 2005 29 Overview of Voice over IP VoIP and Network Protocols Figure 3 Applications Diagram Applications 4600 Series IP Telephone Port 1024 5000 Operating System selected only active if DIRSRVR is non null Port 1024 5000 Operating System selected only active if WEBHOME 4630 VMLHOME 4630 or WMLHOME 4620 is non null Port 21 FTP server IP Address Port 20 only active during a backup or restore Port 49714 49721 49721 unless changed via CTIUDPPORT only active if phone is registered Port 49722 only active if CTI discovery is successful only active if user enters E i gt LDAP TCP IP Pe 4630 amp 4630SW only a HTTP TCP IP al 4610SW 4620 4620SW 4621SW 4622SW 4625SW 4630 and 4630SW only gt HTTP over SSL TCP IP Directory Server Port 389 or as set by DIRLDAPPORT Web or Proxy Server Port Usually 80 for Web servers and 8000 for proxy servers but URLs may specify other ports as well po Port 443 4630 amp 4630SW only El FTP Server gt FTP control TCP IP gt Port 21 4610SW 4620 4620SW 4621SW 4622SW 4625SW 4630SW only lt _ FTP data TCP IP Port 20 4610SW 4620 4620SW 4621SW 4622SW 4625SW 4630SW only IP Softphone a CT Discovery UDP
66. Web site The files allow you to upgrade to new software releases and new functionality without having to replace IP telephones These two files plus other useful information such as a ReadMe file information about infrared capabilities and a settings file template are contained in a self extracting executable file you download to your file server Application files for all current 4600 Series IP Telephones except the 4630 4630SW and an upgrade script file are bundled together in that self extracting executable file The self extracting executable file comes in both zipped and unzipped format See Choosing the Right Application File and Upgrade Script File on page 69 for more information The Avaya provided upgrade script files and the binaries included in the zip files upgrade the Avaya IP Telephones You should not need to modify them It is essential that all the binary files be together on the file server When downloading a new release onto a file server with an existing release already on it we recommend that you e Stop the file server e Back up all the current file server directories as applicable e Copy your 46xxsettings txt file to a backup location e Remove all the files in the download directory This ensures that you do not have an inappropriate binary or configuration file on the server Issue 2 2 April 2005 67 Server Administration e Download the self extracting executable file or the corresponding zip file
67. ager software This document is provided with the Avaya Communication Manager Release 2 2 product e Administration for Network Connectivity for Avaya Communication Manager Software This document describes how to administer Avaya Communication Manager software to implement Voice over IP VoIP applications for TCP IP for DCS signaling H 323 trunks and private networks e Administrator Guide for Avaya Communication Manager Software This document provides an overall reference for planning operating and administering your Avaya Communication Manager solution e Installation and Upgrades for Avaya G700 Media Gateway and Avaya S8300 Media Server This document describes procedures for installing upgrading and performing initial configuration tasks for the Avaya G700 Media Gateway and the Avaya S8300 Media Server The following documents are available on the Web site listed under Online Documentation e 4600 Series IP Telephones Safety Instructions This document contains important user safety instructions for the 4600 Series IP Telephones e 30A Switched Hub Set Up Quick Reference Issue 2 July 2002 Comcode 700234750 This document contains important safety and installation information for the 30A Switched Hub e 4600 Series IP Telephone Installation Guide This document describes how to install 4600 Series IP Telephones It also provides troubleshooting guidelines for the 4600 Series IP Telephones e 4600 Series IP Telep
68. al Background The 4630 IP Telephone display is a 1 4 VGA 320 pixels wide by 240 pixels high 256 colors supported display The data types and other features supported in the browser include HTML 4 01 Cascading Style Sheets CSS Levels 1 and 2 Document Object Model DOM Level 1 Images GIF and JPEG ECMAScript JavaScript 1 4 HTTP 1 0 and 1 1 Secure Sockets Layer SSL 2 0 and 3 0 Cookies stored in non volatile memory Click to Dial Functionality Browser Features and Behavior This section presents technologies implemented in the 4630 IP Telephone Web Access application along with any limitations or non standard implementations Style sheets are now the preferred mechanism to control Web page appearance and have made most attribute specifications with tags obsolete Therefore the majority of tag attributes were not tried The attributes that were tested were those of real interest to specific tags The browser is HTML 4 0 compliant with a few minor differences as noted where appropriate Note The sections in this appendix show comments specific to the 4630 IP Telephone and its browser in italics 126 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Browser Features and Behavior Document Skeleton Certain tags define the basic framework of an HTML document Most browsers are usually good at dealing with missing tags However when you apply style sheets it is essential that you follow the tag structur
69. also identifies the paths to the upgrade script and the application file on the file server For further information see DHCP and File Servers on page 47 and DHCP on page 49 TFTP The Avaya 4600 IP Telephones can get useful application information from the TFTP server The telephones also can upgrade themselves using files stored on the TFTP server After downloading software the Avaya 4600 Series IP Telephones can operate without a file server However some functionality can be lost if the file server is not available for a telephone reset For further information see DHCP and File Servers on page 47 and TFTP on page 62 Issue 2 2 April 2005 23 Overview of Voice over IP VoIP and Network Protocols HTTP HTTP is potentially a more secure alternative to TFTP particularly when Transport Layer Security TLS is used to create HTTPS Secure HTTP You can store the same application software script file and settings file on an HTTP server as you can on the TFTP server With proper administration the telephone seeks out and uses that material appropriately However the 4600 Series IP Telephone must already be running Release 2 2 software to be able to access and use HTTP servers As with TFTP some functionality might be lost by a reset if the HTTP server is not available For more information see DHCP and File Servers on page 47 and HTTP on page 66 DNS The Domain Name System DNS is a distributed Internet directo
70. ame Default Value Status Description and Value Range Web Access Application Parameters SUBSCRIBELIST TPSLIST WMLHOME WMLPROXY WMLEXCEPT WMLPORT Null Null Null Null Null 80 Optional Optional Mandatory Optional Optional Optional Subscription list for potential pushed content List of zero or more fully qualified URLs separated by commas without intervening spaces with up to 255 total characters See Appendix E The Push Feature List of Trusted Push Servers List of zero or more fully qualified domain path strings separated by commas without intervening spaces with up to 255 total characters See Appendix E The Push Feature Text string containing the URL of the home page for the Web Access application Text string containing the IP Address in dotted decimal or DNS format of an HTTP proxy server This parameter is optional if the Web pages a user accesses are all on your organization s intranet Text string containing a list of one or more HTTP proxy server exception domains separated by commas up to a total of 127 ASCII characters This parameter is optional if the Web pages to be accessed by the user are all on your organization s intranet If WMLPROxXY is null the value of this parameter is ignored Text string containing the TCP port number for the HTTP proxy server The default is the TCP default for HTTP This p
71. ame Default Value Status Description and Value Range General User Parameters APPSTAT 1 Optional FTPDIR Null Optional FTPUSERSTAT 1 Optional SYSLANG English Optional and can be user specified Applications status flag See The Application Status Flag APPSTAT on page 95 for a description See Table 9 for the range of values FTP Server Directory The path on the FTP server to the directory in which an FTP backup restore is saved FTP User Permission If set to 0 the user cannot specify alternatives to the FTP servers and FTP directories DHCP and or TFTP HTTP administration specify If set to 1 the user can specify alternatives to the FTP servers and FTP directories that DHCP and or TFTP HTTP administration specify If set to 2 the user cannot specify alternatives to the FTP servers that DHCP and or TFTP HTTP administration specify but can specify alternatives to FTP Directories Language of the 46105W 4620 4620SW user interface in ASCII independent of the MultiVantage message language Options are English Deutsche Espanol Francais Italiano Nederlands Portugues and Katakana Japanese In addition to these languages the 4610SW 4620SW also support Chinese Japanese and Russian 1 of 3 Issue 2 2 April 2005 93 Server Administration Table 8 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephone Customizable System Parameters continued Parameter N
72. and File Servers on page 47 and especially DHCP on page 49 Customizing the Site Specific Option Number SSON on page 84 DHCP and File Servers on page 47 and especially TFTP Generic Setup on page 62 and HTTP Generic Setup on page 66 See Site Specific Option Number Setting in Chapter 3 of the 4600 IP Telephone Installation Guide DHCP and File Servers on page 47 and especially DHCP on page 49 Also Customizing the 4630 4630SW IP Telephone on page 87 and Customizing 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephones on page 92 DHCP and File Servers on page 47 especially TFTP on page 62 Also Customizing the 4630 4630SW IP Telephone on page 87 and Customizing 4610SW 4620 4620SW 4621SW 46225W and 4625SW IP Telephones on page 92 2 of 2 Issue 2 2 April 2005 45 Server Administration General information about administering DHCP servers is covered in DHCP and File Servers on page 47 and more specifically DHCP on page 49 General information about administering TFTP servers is covered in DHCP and File Servers and more specifically TFTP on page 62 General information about administering HTTP servers is covered in DHCP and File Servers and more specifically HTTP Once you are familiar with that material you can administer telephone options as described in Administering Options for the 4600 Series IP Telephones on page 80 Note If a gi
73. anda communication path exists in both directions between the telephone and the resource CAUSE The Avaya media server has an unspecified problem RESOLUTION Consult your Avaya media server administration and troubleshooting documentation CAUSE The telephone cannot find a router based on the information in the DHCP file for GIPADD RESOLUTION Change administration on DHCP as indicated in DHCP in Chapter 4 Server Administration CAUSE An invalid Avaya media server Registration extension has been entered RESOLUTION Re enter the extension if mis entered initially If appropriate verify proper extension with respect to switch administration 3 of 5 Issue 2 2 April 2005 115 Troubleshooting Guidelines Table 12 Possible Error Messages During Installation or Operation of 4600 Series IP Telephones continued Error Message Cause Resolution Extension in use Failed to set phone IP Address Incompatible Message light blinks on and off and the telephone did not complete registration NAPMEE TAOL No Socket Password Error CAUSE The specified extension is already in use according to the Avaya media server RESOLUTION Wait a few minutes and try again Waiting works when the extension is correctly administered but a service interruption occurs of which the Avaya media server is not yet aware Otherwise verify the proper extension with respect to switch administration Alternativel
74. arameter is optional if the Web pages to be accessed by the user are all on your organization s intranet If WMLPROXY is null the value of this parameter is ignored 20f3 94 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Customizing 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephones Table 8 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephone Customizable System Parameters continued Parameter Name Default Value Status Description and Value Range Backup Restore Parameters FTPSRVR Null Mandatory but Text string containing the 4 octet IP can be Address for the FTP server that stores user specified and retrieves 4610SW 4620 4620SW 4621SW 4622SW 4625SW user information See The Application Status Flag APPSTAT on page 95 Backlight Parameters 4621SW 4622SW and 4625SW only BAKLIGHTOFF 120 Optional Number of idle minutes after which the backlight turns off 1 3 ASCII digits from 0 999 3 of 3 Note Appendix C Creating Web Sites for Other 4600 Series IP Telephones provides assistance in developing local Web sites tailored to the 4610SW 4620 4620SW IP Telephone s display The Application Status Flag APPSTAT The 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephones offer the user numerous applications like Speed Dial Call Log Redial etc Each of these applications allows the user to add delete or in some cases edit entries However yo
75. ated GIFs are supported Note that images take up a large amount of memory compared to text and that updating the display can be an issue For these reasons we recommend keeping images to a minimum The image tags that can be used on the browser are e lt img gt displays an image e lt map gt display a client side image Client side images have shaped regions called areas These areas are tied to URLs or ECMAScript functions Clicking on an area in a region executes the ECMAScript function e lt area gt defines an area in a lt map gt image Each area uses the href attribute to define a URL to jump to or an ECMAScript to execute when that area is clicked See the Design Guidelines on page 135 for information on displaying images Issue 2 2 April 2005 131 Creating Web Sites for the 4630 4630SW IP Telephone Links As of Release 1 8 the 4630 4630SW IP Telephones support dialing from hyperlinks To dial from a link a given link s href attribute value must of the form tel nnnnn or javascript dial nnnnn Selecting that link passes the characters nnnnn to the 4630 4630SW Phone application for direct dialing Hyperlinks are the heart of the Web browser s power The link allows the user to e click text or an image to jump to another Web site e click text or an image to jump to another page within this site or e click text or an image to jump to another area on a page Although URLs allow you to use various protocols
76. atus Flag APPSTAT for 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephones 2 0 0 2 0 200008 95 Applications 2 ee ee ee 30 Architecture Dual Connection 2 2 00 o 34 Single Connection o 34 Avaya 46xx IP Telephone MIB 123 Avaya Communication Manager Software Release 1 1 lt a acs soans or o na w a w ds 46 Avaya TFTP Suite Pro 63 B Backup Restore for 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephones 97 Backup Restore for 4630 4630SW 90 Cc Call Log Archive for 4630 4630SW 91 Choosing the Right Application File and Upgrade Script File 69 Clear Administrative Option 106 Click to Dial Functionality 138 Configuration and Installation Suggestions for 31 Conventions Used in This Guide 14 Creating Web Sites for Other 4600 Series IP Telephones 2 ee eee 141 Creating Web Sites for the 4630 4630SW IP Telephones aa a ei is ae a es GOS ew a ae 4 125 Browser Features and Behavior 126 Click to Dial Functionality 138 Design Guidelines 135 General Background 126 Customer Support 20 Customizing 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephones 92 4630 4630SW IP Telephone 87 Site Specific Option Number SSON 84
77. authorized modifications substitution or attachment will be the responsibility of the user Pursuant to Part 15 of the Federal Communications Commission FCC Rules the user is cautioned that changes or modifications not expressly approved by Avaya Inc could void the user s authority to operate this equipment To order copies of this and other documents Call Avaya Publications Center Voice 1 800 457 1235 or 1 207 866 6701 FAX 1 800 457 1764 or 1 207 626 7269 Write Globalware Solutions 200 Ward Hill Avenue Haverhill MA 01835 USA Attention Avaya Account Management E mail totalware gwsmail com For the most current versions of documentation go to the Avaya support Web site http www avaya com support Contents Chapter 1 Introduction sc c lt ioccizco oros 9 About This Guide 1 ee uu aa 9 ihtended Audiente o o c scoene maa a a a 9 Document Organization lt c es ss 6iGs Gs ecees siria 10 Change History 44465 4464464 8604 6 Oe OS HT ES aw ee GSS 11 What s New in Release 2 2 2 ee 4 12 Terms Used in This Guide ee 12 Conventions Used in This Guide eee 14 Symbolic Conventions io io es 1 vives 14 Typographic Conventions 14 Online Documentation ed Re ra aa RS 15 Related DOCUMENTS o ss ee ee wwe ee 15 IETF Documents cascara aa a S64 2H AO ew SO SES 18 FU BOCGMentS 5 esa dr S
78. cation Manager media servers The 4602 4602SW non SIP IP Telephones are covered in this guide Administration of Avaya SIP Telephone software such as the 4602 4602SW SIP Telephones is not covered in this guide See the 4602 SIP Telephone Administrator s Guide Document Number 16 300037 for information on administering 4602 4602SW SIP Telephones Intended Audience This document is intended for personnel who administer the DHCP and TFTP servers to support the 4600 Series IP Telephone This guide is also intended for those who administer the Local Area Network LAN itself CAUTION Avaya does not support many of the products mentioned in this document Take care to ensure that there is adequate technical support available for these types of servers TFTP servers HTTP servers DHCP servers FTP servers LDAP servers and Web servers Note If the servers are not functioning correctly the 4600 Series IP Telephones may not operate correctly Issue 2 2 April 2005 9 Introduction Document Organization The guide contains the following sections Chapter 1 Introduction Chapter 2 Overview of Voice over IP VoIP and Network Protocols Chapter 3 Requirements Chapter 4 Server Administration Chapter 5 Troubleshooting Guidelines Appendix A Avaya 46xx IP Telephone MIB Appendix B Creating Web Sites for the 4630 4630SW IP Telephone Appendix C Creating Web Si
79. cimal format xxx xxx xxx xxx or DNS names If you use DNS note that the system value DOMAIN is appended to the IP Addresses you specify If DOMAIN is null the DNS names must be fully qualified in accordance with IETF RFCs 1034 and 1035 For more specific information about DNS see DHCP Generic Setup on page 50 and DNS Addressing on page 84 Table 2 Required Network Information Before Installation Per DHCP Server Gateway router IP Address es TFTP server IP Address es If applicable Subnet mask Avaya Media Server Gatekeeper IP Address es Avaya Media Server Gatekeeper port Although this can be a value between 0 and 65535 the default value is 1719 Do not change the default value unless that value conflicts with an existing port assignment 6 TFTP server file path If applicable 7 Telephone IP Address range ar O N From To 8 DNS server address es If applicable 9 HTTP server address es If applicable 10 HTTPS TLS server address es If applicable The file server s file path is the root directory used for all transfers by the server This is the default directory all files will be uploaded to or downloaded from In configurations where the upgrade script and application files are in the default directory item 6 in Table 2 Required Network Information Before Installation Per DHCP Server on page 48 should not be used 48 4600 Series IP Telephone Release 2 2 LAN Administrator
80. d e what path a sample communication takes as it traverses the network from one point to the other All 4600 Series IP Telephones respond appropriately to a ping or a traceroute message sent from the DEFINITY or MultiVantage switch or any other source on your network These telephones will not in general initiate a ping or traceroute Release 1 6 of the 4600 Series IP Telephones introduced remote ping and remote traceroute support The switch can instruct such a 4600 Series IP Telephone to initiate a ping or a traceroute to a specified IP Address The telephone carries out that instruction and sends a message to the switch indicating the results See your DEFINITY or MultiVantage Administration documentation for more details As of Release 1 8 if applicable 4600 Series IP Telephones test whether the network Ethernet switch port supports IEEE 802 1D q tagged frames by ARPing the router with a tagged frame See VLAN Considerations on page 79 If your LAN environment includes Virtual LANs VLANs your router must respond to ARPs for VLAN tagging to work properly Issue 2 2 April 2005 31 Overview of Voice over IP VoIP and Network Protocols IP Address Lists and Station Number Portability Release 1 5 of the 4600 Series IP Telephones provided the capability to specify IP Address lists in either dotted decimal or DNS format Release 1 5 allowed key network elements to have multiple IP Addresses rather than being re
81. de the information relevant sections of Table 8 call for You must provide this information in a customized script file in accordance with 4600 Series IP Telephone Scripts and Application Files on page 67 CAUTION For a 4610SW 4620 4620SW 4621SW 4622SW or 4625SW to work properly you must have a 46xxsettings txt file in the same directory as the 4610SW 4620 4620SW 4621SW 4622SW 4625SW application file If you do not edit the 46xxsettings txt file those telephones use default settings only The 46xxsettings file is no longer part of the zip file on the Avaya software download Web site but is available as a stand alone download If you already have such a file because you downloaded it for a previous 4610SW 4620 4620SW 4621SW 4622SW or 4625SW IP Telephone release installing the stand alone file overwrites the original file Note The 4610SW 4620 4620SW and the 4630 4630SW IP Telephones use the same 46xxsettings txt file In Table 8 parameters shown with a Mandatory status must be accurate and non null for the application to work You can change parameters with an Optional status to suit your environment If you do not change parameters their defaults are used 92 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Customizing 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephones Table 8 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephone Customizable System Parameters Parameter N
82. dwidth resources for the duration of the call IP communications constitute a connectionless network having neither fixed addresses nor fixed connections e Addressing a unique address that must identify each terminal on a network In a voice network the unique address is a permanent attribute based on any combination of international numbering plans national numbering plans Issue 2 2 April 2005 21 Overview of Voice over IP VoIP and Network Protocols local telephone company practices internal customer specific codes In IP communications dial plans track extension numbers assigned to terminals No fixed connection path is needed e Routing is related to addressing and allows connections to be established between endpoints Although these functions are common to data and voice networks the implementations differ Delay and Jitter Data traffic is usually short and comes in bursts Data networks like the Internet are designed to manage these bursts of traffic from many sources on a first come first served basis Data packets are sent to multiple destinations often without any attempt to keep them in a particular order Voice networks are designed for continuous transmission during a call The traffic is not bursty and the conversation uses a specific amount of bandwidth between the two ends during the call Several features of data networks are unsuitable for voice telephony e Data network desig
83. e 2 2 LAN Administrator Guide Chapter 4 Server Administration Introduction When a 4600 Series IP Telephone is plugged in and powered it automatically negotiates with its associated LAN to determine the Ethernet speed From that point on the telephone s actions depend largely on network administration prior to phone installation and on any actions the installer takes This chapter details the parameters and other data the telephone needs to operate and the alternatives to deliver that information to the telephone where appropriate Recommendations and specifications for alternatives to certain parameters are also provided The parameters under which the phone needs to operate are summarized as follows e Telephone Administration on the media server e IP Address management for the telephone e Tagging Control and VLAN administration for the telephone if appropriate e Quality of Service QoS administration for the telephone if appropriate e Site specific Option Number SSON setting of DHCP servers if appropriate e Interface administration for the telephone if appropriate e Application specific telephone administration if appropriate For example Directory or Web specific information required for these optional applications The delivery mechanisms are e Maintaining the information on the Avaya media server e Manually entering the information using the telephone dialpad e Administering the DHCP server e Editing the setti
84. e DHCP Server Use the following procedure to verify whether the DHCP server is installed 1 Select Start gt Program gt Administrative Tools gt Computer Management 2 Under Services and Applications in the Computer Management tree find DHCP 3 If DHCP is not installed install the DHCP server Otherwise proceed directly to Creating and Configuring a DHCP Scope for instructions on server configuration Creating and Configuring a DHCP Scope Use the following procedure to create and configure a DHCP scope 1 Select Start gt Programs gt Administrative Tools gt DHCP 2 In the console tree click the DHCP server to which you want to add the DHCP scope for the IP telephones This is usually the name of your DHCP server machine 3 Select Action gt New Scope from the menu Windows displays the New Scope Wizard to guide you through rest of the setup 4 Click the Next button The Scope Name dialog box displays 5 In the Name field enter a name for the scope such as DEFINITY IP Telephones then enter a brief comment in the Description field 6 When you finish Steps 1 5 click the Next button The IP Address Range dialog box displays 7 Define the range of IP Addresses used by the IP telephones listed in Table 2 Required Network Information Before Installation Per DHCP Server The Start IP Address is the first IP Address available to the IP telephones The End IP Address is the last IP Addre
85. e Extract all the files When extracting the 4630 files ensure that you allow the directories to be created e Copy your 46xxsettings txt file back into the download directory e Check the Readme files for release specific information e Modify the 46xxsettings txt file as desired e Restart the TFTP HTTP Server e Reset your Avaya IP Telephones You can download a default upgrade script file sometimes called merely the script file from http www avaya com support This file allows the telephone to use default settings for customer definable options Of course these settings can also be changed with DHCP or in some cases from the telephone s dialpad itself However you might want to open the default file and administer the options to add useful functionality to your Avaya IP Telephones This file must reside in the same directory as the upgrade script file and must be called 46xxsettings scr or 46xxsettings txt The Avaya IP Telephones can operate without this file Note Most Windows systems interpret the file extension scr as a screen saver The 4600 IP Telephones originally used scr to indicate a script file Starting with Release 1 7 the settings file can also have the extension txt The settings file can include any of the five types of statements one per line e Comments which are statements with a ff character in the first column e Tags which are comments that have exactly one space character after th
86. e Option 176 checkbox 13 In the Data Entry box enter the DHCP IP telephone option string as described in DHCP Generic Setup on page 50 Note You can enter the text string directly on the right side of the Data Entry box under the ASCII label 14 From the listin Available Options check option 003 Router 15 Enter the gateway router IP Address from the IP Address field of Table 2 Required Network Information Before Installation Per DHCP Server 16 Click the Add button 17 Click the OK button Activating the New Scope Use the following procedure to activate the new scope 1 In the DHCP console tree click the IP Telephone Scope you just created 2 From the Action menu select Activate The small red down arrow over the scope icon disappears indicating that the scope was activated Issue 2 2 April 2005 61 Server Administration TFTP This section describes how to set up a TFTP server for downloading software updates to the 4600 Series IP Telephones CAUTION The files defined by the TFTP server configuration have to be accessible from all IP telephones Ensure that the filenames match the names in the upgrade script including case since UNIX systems are case sensitive Note You can use any TFTP application you want However we strongly recommend using the TFTP application available for free download at http www avaya com support or the TFTP server capability on the S8300 s media server The
87. e The following DHCP options Option 1 Subnet mask as described in Table 2 item 3 Option 3 Gateway router IP Address es as described in Table 2 item 1 If using more than one address the total list can contain up to 255 total ASCII characters You must separate IP Addresses with commas with no intervening spaces Option 6 DNS server s address list If using more than one address the total list can contain up to 127 total ASCII characters You must separate IP Addresses with commas with no intervening spaces At least one address in Option 6 must be a valid non zero dotted decimal address Otherwise DNS will fail Option 15 DNS Domain Name This string contains the domain name to be used when DNS names in system parameters are resolved into IP Addresses This domain name is appended to the DNS name before the 4600 IP Telephone attempts to resolve the DNS address Option 15 is necessary if you want to use a DNS name for the TFTP server Otherwise you can specify a DOMAIN as part of customizing TFTP as indicated in DNS Addressing on page 84 Option 51 DHCP lease time if desired We recommend six weeks or greater Expired leases cause Avaya IP Telephones to reboot lt is highly desirable to provide enough leases so an IP telephone s IP Address does not change if it is briefly taken offline Note The DHCP standard states that when a DHCP lease expires the device should immediately cease using its assigned I
88. e a negative impact on your network The following hardware is required for 4600 Series IP Telephones to work properly Note The recommended configuration is the latest PBX software and the latest IP telephone firmware In the event your site does not have the latest PBX software follow the recommendations in the table immediately below Issue 2 2 April 2005 39 Requirements Media Server Avaya IP IP Telephone Release Telephone Release Notes Avaya Communication All telephones R1 8 Use the latest release Manager 1 3 Avaya Communication All telephones R1 8 Use the latest release Manager 1 1 except 4630 Avaya Communication Manager 1 2 R10 Avaya 4630 R1 74 Upgrade to Avaya Communication Communication Manager Manager 1 1 Release 1 3 or later before Avaya Communication installing R1 8 on 4630 Manager 1 2 telephones R10 4606 R1 8 The 4602 and 4620 are not 4612 supported 4624 R9 5 4606 R1 8 The 4620 4602 and 4630 are 4612 not supported 4624 R1 5 is the minimum 4600 IP Telephone vintage RQ 4612 R1 1 R1 1 is the only supported 4624 4600 IP Telephone vintage R8 4 4612 R1 0 R1 0 is the only supported 4624 4600 IP Telephone vintage Additional Hardware Requirements e Ensure that the appropriate circuit pack s are administered on your media server See the media server s hardware guide for more detail e A Category 5e LAN If the telephones are to be powered from the LAN the power supply must be design
89. e appropriate screen what the end user sees and what the information means For 4610SW 4620 4620SW 4621 SW 4622SW 4625SW 4630 4630SW IP Telephones these parameters display in real time to users on the appropriate screens while on a call Table 5 Parameters in Real Time Parameter Possible Values Audio Yes if a receive RTP stream was established Connection No if a receive RTP stream was not established Present Received G 711 G 726A or G729 Audio Coding Silence Yes if the telephone knows the far end has silence suppression Enabled Suppression Packet Loss Packetization Delay One way Network Delay Network Jitter Compensation Delay No if the telephone knows the far end has silence suppression Disabled or the telephone does not know either way No data or a decimal percentage Late and out of sequence packets are counted as lost if they are discarded Packets are not counted as lost until a subsequent packet is received and the loss confirmed by the RTP sequence number No data or an integer number of milliseconds The number reflects the amount of delay in received audio packets and includes any look ahead delay associated with the codec No data or an integer number of milliseconds The number is one half the value RTCP computes for the round trip delay No data or an integer number of milliseconds reporting the average delay introduced by the telephone s jitter buffer For 4602 4602SW IP Tele
90. e entire enterprise Push Content Three types of content can be pushed with one of two types of priorities normal and barge in The content types are e Text Messages on the top display line If a pushed text message has barge in priority the message overwrites whatever else is currently displayed However other subsequent messages can in turn overwrite the pushed message If the pushed text message has normal priority it is buffered in the telephone and displayed when no higher priority message is being displayed Up to 56 characters can be pushed to the top line in a given message e WML Web pages can be pushed to the telephone s WML browser If a pushed Web page has barge in priority the content overwrites whatever else is currently displayed to the user If the push of a Web page has normal priority the Web page does not override what the user sees If the user has the Web application displayed normal priority pushed content overrides what is otherwise displayed If the Web application is not being displayed normal priority pushed content loads in the background When the user invokes the Web application the pushed content displays subject to certain restrictions For this reason you might want to accompany a Web push with a corresponding pushed text message alerting users there is Web content to view Issue 2 2 April 2005 145 The Push Feature e Audio Messages RTP can be pushed Pushed audio messages can drive the t
91. e for the IP Telephones Editing Custom Options aooaa Adding the DHCP Option lt 4 4600 Series IP Telephone Release 2 2 LAN Administrator Guide 34 34 34 34 34 35 35 36 36 36 36 37 39 39 39 40 41 43 43 46 46 47 47 47 48 49 49 49 50 53 53 54 54 55 56 Contents Activating the Leases ee 56 Verifying Your Configuration 2 2 eee es 57 Windows 2000 DHCP Server 58 Verifying the Installation of the DHCP Server 58 Adding DHCP Options 3000502 0 ie 60 Activating the New Scope lt lt eee ee 61 ATT 62 TRIP Generic Selpi eds e mas aa e a aa 62 Avaya TRIP Suite Pro cir rra AAA AAA 63 TFTP Server on S8300 Media Server 2 00 ee eee ee ees 63 it ee ee ee E ee eee eee ee ee 66 HTTP Generic Setup lt cba cea cde cee wed ra arar decid dels 66 4600 Series IP Telephone Scripts and Application Files 67 Choosing the Right Application File and Upgrade Script File 69 Contents of the Upgrade Script lt lt lt lt ee 71 Contents of the Settings File lt lt 73 The GROUP System Value aasa naseer esre 4 73 A dese de be eS S666 SSeS RS ESSE EE 74 IEEE 802 1D and 802 1Q rra AAA ee 74 DIFFSERV da dE RARA DAS AAA 75 UDP Port Selection oscar cerdas 76
92. e initial followed by a text string with no spaces e Goto commands of the form GOTO tag Goto commands cause the telephone to continue interpreting the settings file at the next line after a tag statement If no such statement exists the rest of the settings file is ignored e Conditionals of the form IF name SEQ string GOTO tag Conditionals cause the Goto command to be processed if the value of name is a case insensitive equivalent to string If no such name exists the entire conditional is ignored e SET commands of the form SET parameter_name value Invalid values cause the specified value to be ignored for the associated parameter_name so the default or previously administered value is retained All values must be text strings even if the value itself is numeric a dotted decimal IP Address etc Note Enclose all data in quotation marks for proper interpretation 68 4600 Series IP Telephone Release 2 2 LAN Administrator Guide 4600 Series IP Telephone Scripts and Application Files The Avaya provided upgrade script file includes lines that tell the telephone to GET 46xxsettings scr and 46xxsettings txt These lines cause the telephone to use TFTP HTTP to attempt to download the file specified in the GET commana If the file is obtained its contents are interpreted as an additional script file That is how your settings are changed from the default settings If the file cannot be obtained the telephone continues processing t
93. e waits for a DHCPOFFER message when using a non zero VLAN ID The VLANTEST default is 60 seconds Using VLANTEST ensures that the telephone returns to the default VLAN if an invalid VLAN ID is administered or if the phone moves to a port where the L2QVLAN value is invalid The default value is fairly long allowing for the scenario that a major power interruption is causing the phones to restart Always allow time for network routers the DHCP TFTP servers etc to be returned to service If the telephone restarts for any reason and the VLANTEST time limit expires the telephone assumes the administered VLAN ID is invalid The telephone then re initiates registration with the default VLAN ID Setting VLANTEST to 0 has the special meaning of telling the phone to use a non zero VLAN indefinitely to attempt DHCP In other words the telephone does not return to the default VLAN Note If the telephone returns to the default VLAN but must be put back on the L2QVLAN VLAN ID you must Reset the telephone See the Reset procedure in Chapter 3 of the 4600 Series IP Telephone Installation Guide The telephone ignores any VLAN ID administered on the media server if a non zero VLAN ID is administered either manually through DHCP and or through TFTP or HTTP Issue 2 2 April 2005 79 Server Administration Administering Options for the 4600 Series IP Telephones This chapter s Introduction indicates that there are many paramet
94. eating Web Sites for the 4630 4630SW IP Telephone Character Entities As with any syntactic language HTML has certain characters that have special meaning The two most obvious characters are the lt and gt symbols which surround all tags These characters cannot be typed in directly if the designer s intent is to display these characters Thus all characters that a Web browser can display are assigned numeric values In addition many of these characters also are assigned names The numeric values are entered into the source Web page as amp nnn where nnn is some 3 digit value For example the lt symbol is entered as amp 060 Name values are entered into the source Web page as amp name where name is the name associated with this character Again using the lt symbol this would be entered as amp lt The browser fully supports the set of characters defined by the World Wide Web Consortium in conformance with the standard Colors The browser supports 256 colors Colors can be specified by name RGB percentages or RGB raw numbers The HTML and CSS specifications suggest 16 named colors The 4630 IP Telephone Web Browser recognizes these color names which are e aqua e gray e navy e teal e black e green e purple e olive e blue e lime e red e white e fuchsia e maroon e silver e yellow Beyond these 16 well known names we recommend using RGB percentages or raw numbers to specify colors Fonts Font s
95. ed to the IEEE 802 3af 2003 standard for LAN powering e Electrical power provided to each phone by one of the following two sources A Telephone Power Module also called the DC power jack You must order this module separately except for the 4630 and the 4690 phones The 4630 comes with its own power brick and the 4690 has its own power interface module The 4630SW does not come with a power brick For the 4630SW you must order the power brick separately if LAN powering will not be used for that particular telephone model IEEE 802 3af 2003 if the LAN supports this powering scheme Note that the 4630 and 4690 cannot be powered this way but the 4630SW can be powered this way 40 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Software Requirements e Verify that the 4600 Series IP Telephone package includes the following components 1 telephone set 1 telephone handset Note that the 4622SW and the 4690 IP Conference Telephones do not come with handsets 1 H4DU 4 conductor coiled handset cord that is 9 foot long when extended plugged into the telephone and the handset Not applicable for the 4622SW and 4690 IP Conference Telephones 1 Category 5 modular line cord for the connection from the IP telephone to the Ethernet wall jack 4600 Series IP Telephone Safety Instructions 555 233 779 Power Interface Module for the 4690 IP Conference Telephone only Power Brick for 4630 IP Telephones only
96. elect System gt Setup 3 Enter the following values On the Outbound tab page 1 The Outbound path is the TFTP file path as recorded in Table 2 Required Network Information Before Installation Per DHCP Server on page 48 Check the Enable Path options Under the Options tab page turn on the No Incoming option Under the Client Limits tab page Drag the slide bar all the way to the right to set the Maximum Simultaneous Clients to infinite 4 Place the 46xxupgrade scr file in the file path directory The filename 46xxupgrade scr is an example only Use the filename obtained from the material downloaded from the Avaya Support Web site See Contents of the Upgrade Script on page 71 TFTP Server on S8300 Media Server The S8300 Media Server provides all the TFTP support required for the 4600 Series IP Telephones In addition the media server has an easy to use PC based interface for creating script files Thus you do not need to manually create the text files discussed in 4600 Series IP Telephone Scripts and Application Files The media server creates the files for you For more information about the media server see nstallation and Upgrades for Avaya G700 Media Gateway and Avaya S8300 Media Server mentioned in Related Documents Table 6 Table 7 and Table 8 list the parameters you can administer when manually creating the TFTP script file Manual administration is discussed in 4600 Series IP Telephone Scrip
97. elephone off hook if necessary and play the pushed message through the telephone s Speaker If the audio push has barge in priority the audio message is presented to the user even if the user is on a call In this latter case the far end is automatically placed on Hold and does not hear the pushed audio message A given push can include any or all of the three content forms but can have only one priority You can optionally accompany each push with notification tones to draw the user s attention to the phone and to the pushed content Push Priorities Barge in pushes as the name implies are meant for information important to get to the user An example of a barge in push might be an audio message alerting users that the building is closing because of inclement weather You can accompany that message with a Web page detailing weather conditions There are very few circumstances that can prevent barge in pushes from being presented to the user Of course network conditions can prevent actual delivery of the pushed content Use normal pushes for less essential or less time critical information An example might be Mary has birthday cake in her office A normal push might or might not be presented to the user For example a normal audio push is not presented to a user already on a call Or a normal text message would not display until a higher priority message completes For More Information on Push The specifications and interac
98. en select Programming and Administration Issue 2 2 April 2005 123 Avaya 46xx IP Telephone MIB 124 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Appendix B Creating Web Sites for the 4630 4630SW IP Telephone Introduction This appendix describes the capabilities and limitations of the 4630 4630SW IP Telephone s Web Browser We also provide suggestions to help you design Web sites for viewing on the 4630 4630SW This appendix is intended for 4630 4630SW IP Telephone Web Browser Web page designers and assumes readers are familiar with HTML Style Sheets and ECMAScript This appendix serves two primary functions e To present technologies implemented in the 4630 4630SW IP Telephone s Web Access application including any limitations or non standard implementations and e To provide a suggested model for developing effective Web pages for Web browser viewing This appendix is not intended to provide technical details on setting up a Web server nor does it provide information on Web server technologies Finally this document is not intended to provide an introduction to Web browser protocols or technologies Note See the Avaya Web site for a link to sites where HTML templates are available for customizing Any subsequent reference to the 4630 IP Telephone in this appendix applies equally to the 4630SW IP Telephone Issue 2 2 April 2005 125 Creating Web Sites for the 4630 4630SW IP Telephone Gener
99. ents of the Settings File Check the last lines of the Upgrade Script file example in the previous section They show that after checking the application software the 4600 Series IP Telephone looks for a 46xx settings file This optional file is under your control and is where you can identify non default option settings application specific parameters etc The Avaya support Web site has a template for this file for downloading An example of what the file could look like follows Note The following is intended only as an example Your settings will vary from the settings shown This sample assumes specification of a DNS Server parameters for the 4630 4630SW Directory application and a 4620 Web Browser See Administering Options for the 4600 Series IP Telephones on page 80 for details about specific values You need only specify settings that vary from defaults although specifying defaults is harmless DNSSRVR dnsexample yourco com DIRSRVR 123 123 123 123 DIRTOPDN yourco WMLHOME http support avaya com elmodocs2 avayaip 4620 home wml WEBPROXY 11 11 11 11 The GROUP System Value You might have different communities of end users all of which have the same model telephone but which require different administered settings For example you might want to restrict Call Center agents from being able to Logoff which might be an essential capability for hot desking associates As of Release 2 0 the sim
100. er RFC 2578 Resource ReSerVation Protocol VI September 1997 by R Braden L Zhang S Berson S Herzog and S Jamin RFC 2205 Lightweight Directory Access Protocol March 1995 by M Wahl T Howes and S Kille RFC 1777 Lightweight Directory Access Protocol v3 December 1997 by M Wahl T Howes and S Kille RFC 2251 Lightweight Directory Access Protocol v3 Attribute Syntax Definitions December 1997 by M Wahl Coulbeck T Howes and S Kitte RFC 2252 Lightweight Directory Access Protocol v3 UTF 8 String Representation of Distinguished Names December 1997 by M Wahl S Kille and T Howes RFC 2253 The TLS Protocol Version 1 0 January 1999 by T Dierks and C Allen RFC 2246 ITU Documents The following documents are available for a fee from the ITU Web site http www itu int Recommendation G711 Pulse Code Modulation PCM of Voice Frequencies November 1988 Recommendation G729 Coding of speech at 8 kbit s using Conjugate Structure Algebraic Code Excited Linear Prediction CS ACELP March 1996 Annex A to Recommendation G 729 Reduced complexity 8 kbit s CS ACELP speech codec November 1996 Annex B to Recommendation G 729 A silence compression scheme for G 729 optimized for terminals conforming to Recommendation V 70 November 1996 Recommendation H 225 0 Call signalling protocols and media stream packetization for packet based multimedia communications systems February 1998
101. ernative to H 323 for VoIP signaling Transmission Control Protocol Internet Protocol a network layer protocol used on LANs and internets Trivial File Transfer Protocol used to provide downloading of upgrade scripts and application files to the IP telephones Transport Layer Security an enhancement of Secure Sockets Layer SSL TLS is compatible with SSL 3 0 and allows for privacy and data integrity between two communicating applications User Datagram Protocol a connectionless transport layer protocol Virtual LAN Voice over IP a class of technology for sending audio data and signaling over LANs Wireless Markup Language used by the 4620 Web Browser to communicate with WML servers 2 of 2 Issue 2 2 April 2005 13 Introduction Conventions Used in This Guide This guide uses the following textual symbolic and typographic conventions to help you interpret information Symbolic Conventions Note This symbol precedes additional information about a topic This information is not required to run your system CAUTION This symbol emphasizes possible harm to software possible loss of data or possible service interruptions Typographic Conventions This guide uses the following typographic conventions command Words printed in this type are commands that you enter into your system message Words printed in this type are system messages device Words printed in this type indicate parameters assoc
102. ers you can administer for the 4600 Series IP Telephones This section explains how to change parameters by means of the DHCP or TFTP HTTP servers In all cases you are setting a system parameter in the telephone to a desired value Table 6 lists the parameter names their default values the valid ranges for those values and a description of each one For DHCP the DHCP Option sets these parameters to the desired values as discussed in DHCP Generic Setup on page 50 For TFTP and HTTP the parameters in Table 6 are set to desired values in the Script File as discussed in Contents of the Upgrade Script on page 71 We recommend that you administer options on the 4600 Series IP Telephones using script files Some DHCP applications have limits on the amount of user specified information The administration required can exceed those limits for example for a 4630 with all applications administered You might choose to completely disable the capability to enter or change option settings from the dialpad as of Release 1 8 As of that Release a new system value PROCPSWD can be set as part of standard DHCP TFTP administration If PROCPSWD is non null and consists of 1 to 7 digits the user cannot invoke any dialpad options without first pressing Mute or Hold and entering the PROCPSWD value See Chapter 3 of the 4600 Series IP Telephone Installation Guide for more information CAUTION PROCPSWD is likely stored on the server
103. es Even ignoring style sheets it is considered good style to follow the HTML rules The following tags make up the basic skeleton of an HTML document lt html gt indicates the start of an HTML document lt head gt indicates the start of an HTML document s header Title meta definitions ECMAScript function definition document level style sheet definition and external style sheet inclusion are all done in the header section lt title gt sets the title of the document This is usually shown in the frame of the browser window On the phone the title is shown in the Top Line Information Display Area lt body gt indicates the start of the body of an HTML document The rest of the document is embedded between the start and end lt body gt tags lt meta gt adds additional information about an HTML page Web walking tools usually use this tag which is of little use in browsers and has no effect on the phone Content Based Style Content based tags deal with identifying words phrases or chunks of text or images as having a specific meaning or context The intent of content based tags is not to show physically marked text However it is not wrong for a browser to show content based text in a distinct style such as font style Each content based tag is shown with a brief description and any physical effects imposed by the browser lt abbr gt indicates an abbreviation Using this tag has no effect lt address gt
104. es up some of the width of the browser and less text displays on a single line If text is wider than the browser s width a horizontal scrollbar is added This now takes up some of the browser s height and fewer lines of text are displayed Given the small size of the browser it is highly desirable to avoid causing scrollbars to appear Unless the amount of text shown in a page is kept to a bare minimum avoiding a vertical scrollbar is unlikely However avoiding fixed width objects or ensuring that the size of fixed width is kept small gains some viewable space If scrolling is a requirement vertical scrolling is usually better perceived by users than horizontal scrolling Issue 2 2 April 2005 135 Creating Web Sites for the 4630 4630SW IP Telephone Images Using images in a Web page is always a concern For example a page with many images can slow up downloading While this is still a concern in the phone an image s size has a much greater effect Browser and phone memory is limited Each image can use a sizable amount of memory overwhelming the browser Use an image only if it is essential to a page Images also fall into the realm of fixed width objects Check all images to verify that they do not cause a horizontal scrollbar to be added Scale down a browser image by setting the width and height attributes of the lt img gt tag Or instead scale the images when setting up the Web site Scaling images during Web site setup
105. ettings file In Table 7 parameters shown with a Mandatory status must be accurate and non null for the application to work The Avaya Help Web site however is always available Parameters with an Optional status may be changed to suit your environment If you do not change the parameters their defaults are used Issue 2 2 April 2005 87 Server Administration Table 7 4630 4630SW IP Telephone Customizable System Parameters by Application Parameter Name Default Value Status Description and Value Range Phone Application Parameters PHNEMERGNUM Null Directory Application Parameters DIRSRVR DIRTOPDN DIRFULLNAME DIRTELNUM DIRSRCHTIME DIRLDAPPORT Null Null cn telephoneNumber 389 Optional Mandatory Mandatory Optional Optional Optional Optional Text string of a phone number to be dialed in case of an emergency e g 911 Text string of dotted decimal IP Address or DNS name of the server containing the LDAP directory Directory Topmost Distinguished Name Text string of the LDAP directory s root entry Note that spaces and other special characters might need to be treated as specified in RFC 2253 Lightweight Directory Access Protocol v3 UTF 8 String Representation of Distinguished Names Text string for the database field s customer specific label Text string for the customer specific label for the database field containi
106. f 6 102 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Error Conditions Table 10 Some Error Conditions in Operation of 4600 Series IP Telephones continued Condition Cause Resolution The telephone works properly except for the Speaker The telephone works properly except incoming DTMF tones are not received The telephone works properly except sidetone DTMF is not heard Hands Free Answer HFA is administered but the telephone did not automatically answer a call The TFTP application terminates and asks for registration The TFTP or HTTP script file and settings file are ignored not being used by the telephone CAUSE The Speaker was turned off on the PBX RESOLUTION Administer the PBX to allow that station s Speaker to operate If that does not work do a Self test on the telephone CAUSE The TN2302AP board does not pass in band DTMF tones RESOLUTION None the board is operating as designed CAUSE PBX suppresses sidetone DTMF RESOLUTION On PBX administration on the Change System Parameters screen enable On Hook Dialing If the user has Hands Free Answer HFA answers a call using the Speaker and switches to the handset pressing dialpad buttons does not send DTMF tones This is a known bug and the only current resolution is to disable HFA CAUSE HFA only works if the telephone is idle A second call is ignored if it comes in while a call is in progress includin
107. f the DHCP or TFTP HTTP servers or e at the telephone itself using dialpad input Specific implementation details for local administration are in the Installation Guide This chapter covers remote administration in 4600 Series IP Telephone Scripts and Application Files on page 67 In summary five IEEE 802 ID Q QoS parameters in the telephones can be administered These parameters are e L2Q setting the 802 1Q framing parameter 1 ON 2 OFF or 0 AUTO The default is 0 You can manually set a specific 4600 IP Telephone s L2Q value to any value other than AUTO for example to ON or OFF However the telephone uses that manual value rather than any value administered via the DHCP or TFTP HTTP settings file To use the QoS Local Administrative Option to set L2Q manually see the 4600 Series IP Telephone Installation Guide e L2QVLAN setting the VLAN ID on which the telephone should operate For example what VLAN ID to use for DHCP Discovery etc up to 4 digits from 0 to 4094 default is 0 e VLANTEST setting the number of seconds to wait fora DHCPOFFER when using a non zero VLAN ID up to 3 digits from O to 999 default is 60 e L2QAUD setting the 802 1Q audio priority value between 0 and 7 default is 6 e L2QSIG setting the 802 1Q signaling priority value between 0 and 7 default is 6 In the 4600 Series IP Telephone Installation Guide the Local Administrative Option for specifying ADDResses also allows you to specify VLAN I
108. ff to indicate user input is expected All other IP telephones display the following text left justified at the top of the display Reset values no yes AX CAUTION All static information is erased without any possibility of recovering the data as soon as you press the button If you do not want to reset the system values press no and proceed to Step 4 Pressing the pound sign to reset the system values on a 4601 IP Telephone produces a confirmation tone The 4601 s Message Waiting indicators illuminate but do not flash to indicate no entry is allowed while the system values are being reset All other phones display a screen with the following prompt on the top line Are you sure no yes Press the button to continue without resetting the values and proceed to Step 4 Or press the button to reset values to their defaults All phones except the 4601 display the following text left justified at the top of the display while the system values are reset to defaults Resetting values The telephone resets from the beginning of registration which takes a few minutes If you do not reset the phone all IP telephones except the 4601 display the following prompt Restart phone no yes Press the key to terminate the procedure without restarting the telephone Otherwise press and follow the next procedure to restart the telephone Issue 2 2 Apr
109. formation about SNMP and MIBs see the IETF references listed in Related Documents on page 15 The Avaya Custom MIB for the 4600 Series IP Telephones is available for download in txt format on the Avaya support Web site Network Assessment The current technology allows optimum network configurations to deliver VoIP with perceived voice quality close to that of the Public Switched Telephone Network PSTN Not all networks can take advantage of packet voice transmissions Some data networks have insufficient residual capacity for even compressed voice traffic In addition the usual approach to developing data networks by integrating products from many vendors requires testing the components for Voice over IP traffic compatibility Avaya assumes that your organization has performed a network assessment with or without Avaya s assistance before attempting to install Voice over IP The network assessment provides a high degree of confidence that the existing data network has the capacity to carry voice packet traffic The network assessment assures that the existing data network is compatible with the required technology A network assessment should include e A network audit to review existing equipment and evaluate its capabilities including its ability to meet planned voice and data needs e A determination of network objectives including the dominant traffic type selection of technologies and setting voice quality objectives The asses
110. g ringing before the first call is answered RESOLUTION None CAUSE Non Avaya shareware or freeware TFTP applications often cease operating to request registration RESOLUTION Short term Restart the application Long term Register the product or replace it with an application that does not behave this way for example Avaya s TFTP application CAUSE The system value AUTH is set to 1 HTTPS required but no valid address is specified in TLSSRVR RESOLUTION Change AUTH to 0 zero or enter a valid address for TLSSRVR 4of6 Issue 2 2 April 2005 103 Troubleshooting Guidelines Table 10 Some Error Conditions in Operation of 4600 Series IP Telephones continued Condition Cause Resolution The TFTP or HTTP script file is ignored AND the TFTP or HTTP server is a or not used by the LINUX or UNIX telephone system AND telephone administration recently changed Telephone power is interrupted while the telephone is saving the application file and the TFTP or HTTP application stops responding The DHCP server indicates the 4600 Series IP Telephone reports itself as a Token Ring device and refuses to provide the telephone an address CAUSE The telephone expects lines of the script file to terminate with a lt Carriage Return gt lt Line Feed gt Some UNIX applications only terminate lines with lt Line Feed gt Editing the script file with a UNIX based editor can strip lt Carriage Return g
111. he Gatekeeper or revise the Gatekeeper addresses in the DHCP script files to point to different Gatekeepers See Administering 4600 Series IP Telephones on Avaya Media Servers DHCP TFTP and HTTP CAUSE The user is on a call when the network connection between the telephone and call server is interrupted but the call stays connected The telephone automatically starts procedures to register with the call server again However until registration succeeds the user has no access to Avaya Communication Manager features and functionality This message alerts users to the lack of connection to the call server RESOLUTION This is the same message with the same implications and Resolution as the Discovering message on page 114 5of5 Issue 2 2 April 2005 117 Troubleshooting Guidelines Table 13 Possible Error Messages During 4610SW 4620 4620SW 4621SW 4622SW 4625SW and 4630 4630SW Backup Restore Error Message Cause Resolution Current options and Speed Dial entries have not yet been backed up The FTP Server Name is not known Please check the ane Server Ie Address The FTP Server has not yet responded so backup has not yet succeeded The FTP Server has denied access Please check FTP Setup parameters The FTP Server was unable to store the backup file CAUSE An attempt to save the current options and Speed Dial entries on the FTP server has not yet been made or is in progress RE
112. he upgrade script file The upgrade script file is processed so that if there is no 46xxsettings scr file the telephone looks for a 46xxsettings txt file If the settings file is successfully obtained but does not include any setting changes the telephone stops using TFTP or HTTP This happens when you initially download the script file template from the Avaya support Web site before you make any changes When the settings file contains no setting changes the telephone does not go back to the upgrade script file You can change the settings file name if desired as long as you also edit the corresponding GET command in the upgrade script file However we encourage you not to alter the Avaya provided upgrade script file If Avaya changes the upgrade script file in the future any changes you have made will be lost We strongly encourage you to use the 46xxsettings file to customize your settings instead For more details on customizing your settings file see Contents of the Settings File Choosing the Right Application File and Upgrade Script File The 4600 IP Telephone software Releases are bundled together in exe and zip files on the Avaya support Web site See 4600 Series IP Telephone Scripts and Application Files for a detailed description As of Release 2 0 you have four bundles from which to choose Only one bundle is likely to be optimal for any one environment Which bundle to choose depends on the answer to two questi
113. hived log entry occurs within two hours of the last archive whichever occurs first Call Log Archive automatically saves applicable Call Log entries When the Call Log Automatic Archive option on a 4630 4630SW IP Telephone is set to Yes and the FTPSRVR is specified the FTP APPE command attempts to save all call log contents to the FTP server The FTP Server is the FTPSRVR value in the FTPDIR directory path The file 4630calllog txt saves the data The System Administrator can optionally specify FTPSRVR and or FTPDIR by network administration However the phone s user can also specify these values Chapter 8 of the 4630 4630SW IP Telephone User Guide covers user specification Automatic backup occurs whenever the user executes a Save command on a Speed Dial or Options Parameter screen Note For specific error messages relating to Archiving see Table 13 Possible Error Messages During 4610SW 4620 4620SW 4621SW 4622SW 4625SW and 4630 4630SW Backup Restore on page 118 Issue 2 2 April 2005 91 Server Administration Customizing 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephones The 4610SW 4620 4620SW 4621SW 4622SW 4625SW IP Telephones have some unique and powerful capabilities that take advantage of their display and access to LAN facilities If your LAN has an LDAP compliant directory ora WML Web site the telephone needs key information about the servers providing those facilities Specifically you need to provi
114. hones Application Programmer Interface API Guide This document provides information on developing Web applications for 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephones This document also covers Push feature administration 16 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Related Documents 4601 4602 4602SW IP Telephone Stand Instructions This document provides information on how to desk or wall mount a 4601 or 4602 4602SW IP Telephone 4601 IP Telephone User Guide This document provides detailed information about using the 4601 IP Telephone 4602 4602SW IP Telephone User Guide This document provides detailed information about using the 4602 4602SW IP Telephones 4606 IP Telephone User Guide This document provides detailed information about using the 4606 IP Telephone 4610SW IP Telephone User Guide This document provides detailed information about using the 4610SW IP Telephone 4612 IP Telephone User Guide This document provides detailed information about using the 4612 IP Telephone 4620 4620SW 4621SW IP Telephone User Guide This document provides detailed information about using the 4620 4620SW and 4621SW IP Telephones 4622SW IP Telephone User Guide This document provides detailed information about using the 4622SW IP Telephone 4624 IP Telephone User Guide This document provides detailed information about using the 4624 IP Telephone 4625SW IP Telephone User Guide This document provides
115. iated with a command for which you must substitute the appropriate value For example when entering the mount command device must be replaced with the name of the drive that contains the installation disk Administrative Words printed in bold type are menu or screen titles and labels Words printed in bold type can also be items on menus and screens that you select or enter to perform a task i e fields buttons or icons Bold type also provides general emphasis for words or concepts italics Italic type indicates a document that contains additional information about a topic 14 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Online Documentation Online Documentation The online documentation for the 4600 Series IP Telephones is located at the following URL http www avaya com support Related Documents e DEFINITY Documentation Release 8 4 This CD contains documentation that describes among other things how to administer a DEFINITY switch with Release 8 4 software This document is provided with the DEFINITY Release 8 4 product e DEFINITY Documentation Release 9 This CD contains documentation that describes among other things how to administer a DEFINITY switch with Release 9 software This document is provided with the DEFINITY Release 9 product e DEFINITY Documentation Release 10 This CD contains documentation that describes among other things how to administer a DEFINITY switch wi
116. ight have been made directly on an FTP backup file Only the telephone s existing labels are used This restriction prevents circumvention of the APPSTAT restrictions APPSTAT has no effect on telephones having no user selectable applications such as the 4602 Also to suppress the WML applications all you have to do is not administer the appropriate parameters In essence these applications are suppressed by default 96 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Backup Restore for 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephones Backup Restore for 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephones Backup Restore automatically saves a phone s Speed Dial button labels and options parameter settings including local Feature button labels When the Automatic Backup option on a 4610SW 4620 4620SW 4621SW 4622SW or 4625SW IP Telephone is set to Yes and FTPSRVR is specified the FTPSTOR command attempts to save all Speed Dial contents all system options and non password parameters to the FTP server specified by FTPSRVR Data is saved in a text file called ext_4610data txt or ext_4620data txt as appropriate to the telephone type where ext stands for the telephone extension The 4621SW 4622SW and 4625SW all use 4620 as the telephone type for purposes of the Backup Restore filename to allow seamless upgrades from 4620s if applicable The system administrator can optionally set the back
117. il 2005 109 Troubleshooting Guidelines Restart the Telephone Use the following procedure to restart the telephone 1 While the phone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 73738 Mute RESET Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The 4630 4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button For all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button also works The 4601 IP Telephone flashes both Message Waiting Indicators 500 milliseconds on 500 milliseconds off to indicate user input is expected All other IP telephones display the following text left justified at the top of the display Reset values no yes 2 Press the button to reset values to their defaults or to continue a restart without resetting the values to their defaults Pressing the pound sign to reset the system values on a 4601 IP Telephone produces a confirmation tone The 4601 s Message Waiting indicators illuminate but do not flash to indicate no entry is allowed while the system values are being reset All other phones display the following text left justified at the top of the display while the system values are reset to defaults Resetting values Once the system values are reset the following prompt displays on all I
118. images for links In general however use of frames is strongly discouraged e lt frameset gt defines an area for a set of frames e lt frame gt defines a single frame in a frameset e lt iframe gt defines an in line frame 132 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Browser Features and Behavior e lt noframes gt provides a fallback for browsers that don t handle frames If the designer intends to use frames and make these pages available to the phone this tag should certainly be employed See the Design Guidelines on page 135 for information on displaying frames Forms HTML forms provide the user the ability to enter data into a Web browser This data can then be passed to the Web server for processing It is difficult to predict wnat Web designers might have in mind for the 4630 IP Telephone Web Browser However all forms related tags have been verified and the results are presented here e lt form gt defines the basic input form and defines the action to be performed when the Submit button is selected through the action attribute e lt input gt defines most user input The type of attribute defines the type of input to use The lt button gt tag was created to replace type values of button reset and submit in a cleaner more flexible way Other type values available are checkbox hidden image password radio and text The type value file is useless in this browser s context since
119. img border 0 src call gif gt 1 555 555 5152 lt a gt lt td gt lt tr gt lt table gt lt body gt lt html gt 138 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Design Guidelines The generated code is rendered as this Web page Avaya 4630 Click to Dial Example Call IT Support Call Bill Pay 1 555 555 5151 1 555 555 5152 PhHome Back Forard b Reload m Stop gPhone Issue 2 2 April 2005 139 Creating Web Sites for the 4630 4630SW IP Telephone 140 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Appendix C Creating Web Sites for Other 4600 Series IP Telephones Introduction A Web browser is available for Web application development in these 4600 Series IP Telephones e 4610SW e 4620 4620SW e 4621SW e 46225W e 4625SW See the 4600 Series IP Telephones Application Programmer Interface API Guide available on the Avaya support Web site htip Awww avaya com support for detailed information about Web browser requirements characteristics and functionality That guide also provides suggestions to help design Web sites for viewing on applicable IP telephones Issue 2 2 April 2005 141 Creating Web Sites for Other 4600 Series IP Telephones 142 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Appendix D Administering Thin Client Directories Introduction If you have a corporate database that supports the Lightweight Directory Access Protocol
120. in the clear and is certainly sent to the telephone in the clear Therefore do not consider PROCPSWD as a high security technique to inhibit a sophisticated end user from obtaining access to local procedures Administering this password can limit access to all local procedures including V I E W which is read only and would not change any settings in any case Table 6 4600 Series IP Telephone Customizable System Parameters Parameter Default Name Value Description and Value Range AGCHAND 1 Automatic Gain Control status for handset O disabled 1 enabled AGCHEAD 1 Automatic Gain Control status for headset O disabled 1 enabled AGCSPKR 1 Automatic Gain Control status for Speaker O disabled 1 enabled 1 of 4 80 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Administering Options for the 4600 Series IP Telephones Table 6 4600 Series IP Telephone Customizable System Parameters continued Parameter Default Name Value Description and Value Range AUTH 0 Script file authentication value O HTTP is acceptable 1 HTTPS is required CNAPORT 8888 Avaya Converged Network Analyzer CNA server registration transport layer port number 0 65535 CNASRVR AvayaCNAserver Text string containing the IP Addresses of one or more Avaya Converged Network Analyzer CNA servers in dotted decimal or DNS format CTISTAT 1 Computer Telephony Integration CTI Status 1 enabled O disabled CTIUD
121. inistrator Guide Error Messages Table 12 Possible Error Messages During Installation or Operation of 4600 Series IP Telephones continued Error Message Cause Resolution No file server address No Socket System busy System Error During Registration Bad Router Extension error CAUSE The file server IP Address in the IP telephone s memory is all zeroes RESOLUTION Depending on the specific requirements of your network this may not be an error If appropriate either administer the DHCP server with the proper address of the file server or administer the telephone locally using the ADDR option The 4600 Series IP Telephone Installation Guide explains the ADDR option CAUSE The telephone has registered with the call server but network problems have prevented the telephone from opening a TCP socket Note This message only occurs on older software versions Telephones with newer software automatically reset RESOLUTION Investigate the network problem normally CAUSE Most likely the number of IP endpoints on the Avaya media server is already at maximum Less likely network resource is unavailable RESOLUTION The telephone was attempting to access a network resource DHCP server TFTP server or the Avaya media server and was not successful Check the resource being called upon for its availability If the resource appears operational and properly linked to the network verify addressing is accurate
122. ion Protocol RSVP is an IETF standard protocol hosts use to request resource reservations throughout a network RSVP compliant hosts send messages through a network to receivers Receivers respond with messages requesting a type of service and an amount of resources for example bandwidth to carry out that service The host is responsible for admitting approving or rejecting denying the request In a QoS context RSVP tries to reserve bandwidth on the network for voice calls on a call by call basis If insufficient bandwidth is available for the target voice quality a request to use network bandwidth for a voice call is rejected RTP Control Protocol RTCP as its name implies is a protocol that provides control functions for Real time Transport Protocol RTP RTP provides end to end network services for real time data such as Voice over IP But RTP does not provide a reservation function nor does it guarantee any level of QoS RTCP supplements RTP by monitoring the quality of the RTP services and can provide real time information to users of an RTP service In a QoS context RTCP is valuable to identify information such as e packet loss e 1 way delay or how long a packet has to go from source A to destination B e jitter etc RTCP itself does not improve QoS but provides information to help identify where problem areas might be You cannot change the telephone s RSVP or RTCP parameters directly on the telephone or by TFTP or DHC
123. ion gives general guidance to set up an HTTP server for downloading software updates to 4600 Series IP Telephones CAUTION The files defined by HTTP server configuration must be accessible from all IP telephones invoking those files Ensure that the file names match the names in the upgrade script including case since UNIX systems are case sensitive Note Use any HTTP application you want In addition to the HTTP application on the Avaya S8300 Media Server other commonly used HTTP applications include Apache and Microsoft IIS HTTP Generic Setup These are the phases involved in setting up an HTTP server e Install the HTTP server application e Administer the system parameters HTTPSRVR and CODESRVR to the address es of the HTTP server Include these parameters in DHCP Option 176 or the appropriate SSON Option e Download the upgrade script file and application file s from the Avaya Web site http www avaya com support to the HTTP server Note Many LINUX servers distinguish between upper and lower case names Ensure that you specify the 46xxsettings filename accurately as well as the names and values of the data within the file If you choose to enhance the security of your HTTP environment by using Transport Layer Security TLS you also need to e Install the TLS server application e Administer the system parameter TLSSRVR to the address es of the Avaya HTTP server 66 4600 Series IP Telephone Release 2 2 LA
124. ions for the 4600 Series IP Telephones on page 80 In configurations where the upgrade script and application files are in the default directory do not use the TFTPDIR lt path gt You do not have to use Option 176 If you do not use this option you must ensure that the key information especially TFTPSRVR MCIPADD and MCPORT is administered appropriately elsewhere For example when you specify the DNS server in Option 6 and the Domain Name in Option 15 you can use the configured names AvayaTFTPServer and AvayaCallServer for TFTPSRVR and MCIPADD respectively Upgrading from IP telephone Releases prior to R1 60 requires Option 176 to be minimally administered with MCIPADD Administer DHCP servers to deliver only the options specified in this document Administering additional unexpected options might have unexpected consequences including possibly causing the IP telephone to ignore the DHCP server The media server name and TFTP server name must each be no more than 32 characters in length Note Examples of good DNS administration include Option 6 aaa aaa aaa aaa Option 15 dnsexample yourco com Option 66 tftpserver yourco cCOM ZZZ ZZZ ZZZ ZZZ Option 176 MCIPADD XXXX XXX XXX XXX Depending on the DHCP application you choose be aware that the application most likely will not immediately recycle expired DHCP leases An expired lease might remain reserved for the original client for a da
125. ions form verify that the IP Stations field is set to y Yes If it is not contact your Avaya sales representative e The IP Softphone field does not have to be set to y Yes 46 4600 Series IP Telephone Release 2 2 LAN Administrator Guide DHCP and File Servers DEFINITY Release 8 4 Note DEFINITY Release 8 4 is very old We do not recommend using this release DEFINITY Release 8 4 supports the 4612 and 4624 IP Telephones The 4612 and 4624 IP Telephones are aliased as 6424 Telephones administered as IP Softphones The administrative forms for the 6424 IP Softphone are used for the two IP telephones See Related Documents on page 15 particularly the Administration for Network Connectivity and the Administrator Guides Follow these guidelines e Alias the IP telephone as a 6424D DCP set with the IP Softphone field set to y Yes e Administer a Media Complex Ext for the audio channel DHCP and File Servers Dynamic Host Configuration Protocol DHCP provides a means by which configuration parameters can be automatically assigned to clients on a TCP IP network DHCP minimizes a 4600 Series IP Telephone network s maintenance by removing the need to individually assign and maintain IP Addresses and other parameters for each IP telephone on the network Software Checklist Ensure that you have purchased and or own licenses to install and use any or all of the DHCP TFTP and HTTP server software Note
126. ired The 4630 IP Telephone has a maximum of 8Kilobytes of data available for cookie storage Design Guidelines This section presents guidelines for developing a good model that effectively presents Web pages for 4630 IP Telephone Web Browser viewing The biggest challenge in designing pages for this browser is the limited amount of space available for viewing the pages The 4630 IP Telephone screen is a 1 4 VGA display Part of that screen is lost to the browser by the 4630 IP Telephone s main controls Page layout must be effective and efficient to avoid causing more lost space through additional screen controls like scrollbars Font sizing can make or break a page s usability You must find a balance between fitting as much text as is possible and allowing users to read the text without straining their eyes Fixed Width Objects One of a Web browser s primary functions is to present text wrapped at the browser window s right border When dealing with internationalization text would wrap at the left border The browser always attempts to avoid adding a horizontal scrollbar However if you use fixed width objects like tables and pre formatted lt pre gt tag text wrapping becomes secondary to presenting the data exactly as HTML dictates Web browsers do not resize themselves larger when you add scrollbars Thus if there are more lines of text than can fit in the browser window s height a vertical scrollbar is added This now tak
127. istration of the local DHCP server the telephone knows to try a second media server IP Address this one in London The user can then be automatically registered with the London switch Chapter 4 Server Administration contains details on administration of DHCP servers for lists of alternate media servers router gateways and TFTP servers For specific information see DNS Addressing on page 84 32 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Suggestions for Installation and Configuration Security In VoIP physical wire is replaced with an IP connection The connection is more mobile Unauthorized relocation of the IP telephone allows unauthorized users to send and receive calls as the valid owner For further details on toll fraud see the DEFINITY or Avaya Communication Manager documents mentioned in Related Documents on page 15 Any equipment on a data network including a 4600 Series IP Telephone can be the target of a Denial of Service attack Usually such an attack consists of flooding the network with so many messages that the equipment either e spends so much time processing the messages that legitimate tasks are not processed or e the equipment overloads and fails The 4600 Series IP Telephones cannot guarantee resistance to all Denial of Service attacks However each Release has increasing checks and protections to resist such attacks while maintaining appropriate service to legitimate users
128. ity for Your Company s Telecommunications Security The final responsibility for securing both this system and its networked equipment rests with you Avaya s customer system administrator your telecommunications peers and your managers Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to Installation documents System administration documents Security documents Hardware software based security tools Shared information between you and your peers Telecommunications security experts To prevent intrusions to your telecommunications equipment you and your peers should carefully program and configure Your Avaya provided telecommunications systems and their interfaces Your Avaya provided software applications as well as their underlying hardware software platforms and interfaces Any other equipment networked to your Avaya products TCP IP Facilities Customers may experience differences in product performance reliability and security depending upon network configurations design and topologies even when the product performs as warranted Standards Compliance Avaya Inc is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by Avaya Inc The correction of interference caused by such un
129. k ae a ee Se Se ee oe a eS a 19 ISO IEC ANSI IEEE Documents 2 00 eee eee eee 20 Customer Supporl ec csi 20 Chapter 2 Overview of Voice over IP VoIP and Network Protocols 21 Introduction sois 2 20 arrasa aaa 21 Overview of Voice over IP VOIP lt lt lt 21 Data and Voice Network Similarities 21 Delay and JON lt lt lt sarria ira a AAA 22 Tandem ESOO 2 ao a e e 22 Voice Coding Standards ee 23 Esc MAREA 23 DHCP e a OG AA AAA RARA 23 VET a aba cabra Ai 23 AE A II 24 ONS 6 ss AAA AAA AAA AAA 24 Walras reia a AAA AAA A 24 A A A es IN 25 SNMP a AAA AAA AAA ARA AA A OS 25 Network Assessment 4 2 26 TCP UDP Port Utilization o io co c a cee eee Re eee a a a 27 Suggestions for Installation and Configuration 31 Reliability and Performance 31 IP Address Lists and Station Number Portability 32 A A IEA 33 Issue 2 2 April 2005 3 Contents 4600 Series IP Telephones ee Dual Connection Architecture Single Connection Architecture es Registration and Authentication SRC os en i ee a ca OE 0 eS a a WAN Considerations 2 DHCP and File Servers
130. ler for 4600 Series IP Telephone support Information about Avaya products can be obtained at the following URL http www avaya com support 20 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Chapter 2 Overview of Voice over IP VoIP and Network Protocols Introduction This chapter describes the differences between data and voice networks and the factors that influence the performance of VoIP The installation and administration of 4600 Series IP Telephones on Avaya media servers and the installation and configuration of DHCP and TFTP are addressed Overview of Voice over IP VoIP The 4600 Series IP Telephones allow enterprises to use Voice over IP VoIP VoIP uses packet switched networks over the Public Switched Telephone Network PSTN instead of telephony However using data networks to transmit voice packets poses a problem Data networks were not designed for the specific qualities required by voice traffic Data and Voice Network Similarities Data and voice networks share similar functions because of the nature of networking e Signaling establishes a connection between two endpoints In a voice network signaling helps identify who the calling party is trying to call and where the called party is on the network Traditional telephony uses terminals with fixed addresses Traditional telephony establishes a fixed connection for the communication session between two such terminals allocating fixed ban
131. lues administered by local procedures in accordance with Chapter 3 of the 4600 Series IP Telephone Installation Guide e All values previously downloaded using DHCP or from a TFTP settings file These values of course are usually restored when the telephone re registers after the reset Note If PROCSTAT was administered to 1 as described in Chapter 4 Server Administration you cannot invoke the R E S E T option In addition if PROCPSWD was administered as non null you must enter that value after you press Mute and before you press RESET Reset System Values Use the following procedure to reset all system initialization values to the application software default values CAUTION This procedure erases all static information without any possibility of recovering the data 1 While the phone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 7 3 7 3 8 Mute RESET Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The 4630 4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button For all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button also works 108 4600 Series IP Telephone Release 2 2 LAN Administrator Guide The Reset Administrative Option The 4601 IP Telephone flashes both Message Waiting indicators 500 milliseconds on 500 milliseconds o
132. ly updated for future enhancements The telephone uses the script file to determine if it has the proper application file A newly installed telephone may have no application file and therefore would not have the proper one A previously installed telephone might not have the proper application file If the telephone determines the application file indicated in the script file is missing the telephone requests a download of the proper application file from the file server The file server then downloads the file and conducts some checks to ensure that the file was downloaded properly If the telephone determines it already has the proper file the phone proceeds to the next step without downloading the application file again After checking and loading the application file the 4600 Series IP Telephone if appropriate uses the script file to look for a settings file The settings file can contain options you have administered for any or all of the 4600 Series IP Telephones in your network For more information about this settings file see Administering Options for the 4600 Series IP Telephones on page 80 Step 4 Telephone and the Avaya Media Server In this step the telephone and the PBX exchange a series of messages which cause the display on the telephone to prompt the user For a new installation the user must enter the telephone s extension and the media server password For a restart of an existing installation this information i
133. ministrator Guide Browser Features and Behavior e lt th gt adds a header for some column s of a table e lt td gt adds a piece of data for some row s and column s of a table e lt thead gt defines a set of table header rows The intent of this tag is to provide a set of header rows for each printed page While viewing the page in a browser the header has no more effect than the lt th gt tag What it provides for the designer is a more logical breakout of the data The table s header area is easily recognizable since it appears between the lt thead gt start and end tags e lt tbody gt defines the main body of a table when used with the lt thead gt and lt tfoot gt tags e lt tfoot gt defines a footer for a table This tag can contain multiple rows Like the lt thead gt tag the intent of this tag is to provide a set of footer rows for each printed page Viewing the page in a browser has no additional effect And like the lt thead gt tag this tag provides a logical breakout of the data for the designer e lt colgroup gt defines a column group It can be used as a single definition of identical columns or as a container for dissimilar columns The span attribute defines what columns are parts of each group e lt col gt controls the appearance of one or more columns within a column group Images The 4630 IP Telephone Web Browser handles both GIF and JPEG image formats No other image formats included anim
134. mmunication Manager Release 1 3 software See the Administration for Network Connectivity document listed in Related Documents on page 15 24 4600 Series IP Telephone Release 2 2 LAN Administrator Guide SNMP QoS Quality of Service QoS is a term covering several initiatives to maximize the voice quality heard at both ends of a call that originates or terminates on an IP based telephone These initiatives include various prioritization schemes to offer voice packets a larger or prioritized share of network resources These schemes include standards such as e IEEE s 802 1D and 802 1Q e the Internet Engineering Task Force s IETF s Differentiated Services e RTP Control Protocol RTCP e Resource ReSerVation Protocol RSVP and e port based priority schemes such as UDP port selection Documentation for your LAN equipment details the extent to which your network can support any or all of these initiatives See Server Administration on page 43 for some implications of QoS for the 4600 Series IP Telephones As of Release 1 7 both the 4620 and 4630 families of IP Telephones provided network audio quality information to the end user This network audio quality information might be useful to the LAN Administrator As of Release 1 8 all 4600 Series IP Telephones provide some level of detail about network audio quality For specific information see Network Audio Quality Display on 4600 Series IP Telephones on page 77
135. n Click Feedback Option Edit Dialing Option Personalized Ring Option Redial Option Go to Phone on Incoming Calls Option Go to Phone on Originate Option Call Timer Option Alphabetize Entries Option Call Log Active Option Call Log Automatic Archive Option Directory User ID Parameter Automatic Backup Option FTP Server IP Address Parameter FTP Directory Path Parameter FTP User ID Parameter Stock Ticker Active Option STK mm Parameter Stock Index DJIA Option Stock Index S amp P 500 Option Stock Index Nasdaq Option Stock Change Option Stock Volume Option 90 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Customizing the 4630 4630SW IP Telephone If the Automatic Backup option is set to No Speed Dial data Options and Parameter settings are not saved However the user can force a one time backup via the appropriate option See Chapter 8 of the 4630 IP Telephone User Guide for information Restoring backed up data is a separate user option also covered in Chapter 8 of the 4630 P Telephone User Guide Note For specific error messages relating to Backup Restore see Table 13 Possible Error Messages During 4610SW 4620 4620SW 4621SW 4622SW 4625SW and 4630 4630SW Backup Restore on page 118 Call Log Archive Automatic archiving of the Call Log occurs when e The Call Log Automatic Archive option setting is Yes and e The Call Log is more than 50 filled with unarchived entries Or when a new unarc
136. n delivers data at the destination but not necessarily within a certain time producing delay latency In data networks delay tends to be variable For voice messages variable delay results in jitter an audible choppiness in conversations e Variable routing also can result in loss of timing synchronization so packets are not received at the destination in the proper order e Data networks have a strong emphasis on error correction resulting in repeated transmissions Data network concepts include prioritization of traffic types to provide some form of greater traffic reliability for example for interactive transactions However data requirements tend to not be as strict as most voice requirements Starting with Release 1 1 the 4600 Series IP Telephones include a dynamic jitter buffer This feature automatically smooths jitter to improve audio quality Tandem Coding Tandem coding also called transcoding refers to converting a voice signal from analog to digital and back again When calls are routed over multiple IP facilities they can be subject to multiple transcodings The multiple conversions between analog and digital coding result in a deterioration in the voice quality Avoid tandem coding wherever possible in any compressed voice system for example by minimizing analog trunking on the PBX 22 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Overview of Voice over IP VoIP Voice Coding Standards
137. ng telephone numbers The default is the standard LDAP value Text string for an integer number of seconds This is the maximum duration the LDAP directory spends searching before reporting completion or failure of the search The default is LDAP standard for unlimited duration Directory LDAP Port The port that exchanges LDAP messages with the server 1 of 2 88 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Customizing the 4630 4630SW IP Telephone Table 7 4630 4630SW IP Telephone Customizable System Parameters by Application continued Parameter Name Default Value Description and Value Range Stock Ticker Application Parameters STKSTAT 1 Voice Mail Application Parameters VMLHOME Null Web Access Application Parameters WEBHOME Null WEBPROXY Null WEBEXCEPT Null WEBPORT 80 Text string identifying whether the phones are allowed to have the Stock Ticker Application 1 is the default and 0 disables the Stock Ticker Application Text string containing the URL of the home page for the Voice Mail Application Text string containing the URL of the home page for the Web Access application Text string containing the IP Address in dotted decimal or DNS format of an HTTP proxy server This parameter is optional if the all the Web pages the user accesses are on your organization s intranet Text string containing a list of one or more
138. ng the country code 86 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Customizing the 4630 4630SW IP Telephone Customizing the 4630 4630SW IP Telephone The 4630 4630SW IP Telephone has some unique and powerful capabilities that take advantage of its large display and access to LAN facilities If your LAN has an LDAP compliant directory or if you have a corporate Web site suitable for the 4630 s 4630SW s 1 4 VGA display the telephone needs key information about the servers providing those facilities Specifically to administer the 4630 4630SW Telephone for the LDAP Directory application or the Web Access application you must provide the information Table 7 calls for You must provide this information in a customized script file in accordance with 4600 Series IP Telephone Scripts and Application Files on page 67 CAUTION For the 4630 4630SW to work properly you must have a 46xxsettings scr or 46xxsettings txt file in the same directory as the 4630 4630SW application file If you do not edit the 46xxsettings file the 4630 4630SW uses default settings only The 46xxsettings file is no longer part of the zip file on the Avaya software download Web site but is available as a stand alone download If you already have such a file because you downloaded it for a previous 4630 release installing the stand alone file overwrites the original file Note The 4620 and the 4630 4630SW IP Telephones use the same 46xxs
139. ng will be applied to this text which can result in adding a horizontal scrollbar to view the text lt hr gt indicates that a newline and a horizontal rule line should be inserted between the previous text and text following the lt hr gt tag lt blockquote gt indicates that the following text is a quote and should be offset in some way The embedded text is shown with newlines before and after the text with spacing to the left and right Within that block of text normal wrapping rules apply Issue 2 2 April 2005 129 Creating Web Sites for the 4630 4630SW IP Telephone e lt q gt indicates that the following text is a short quote and should be shown in double quotes according to documentation This text appears as normal text with no physical identifying indications e lt h1 gt lt h6 gt indicate heading sections Each level is one point smaller than the previous level with lt h1 gt being the largest The section titled Maintaining Context on page 137 contains design guidelines for maintaining user context Lists and Tables For presentation of data in a logical format lists and tables are two of the more important sets of tags Since space is at a premium in the browser tables should be used with discretion While they provide sets of text which are easy for the eye to process they can quickly become cumbersome if misused in this browser Both width and height are limited so the data provided in the
140. ngs file on the applicable TFTP or HTTP file server Issue 2 2 April 2005 43 Server Administration These parameters can be administered in a variety of ways as indicated in Table 1 Note that not all parameters can be administered on all delivery mechanisms Table 1 Administration Alternatives and Options for 4600 Series IP Telephones Administrative Parameter s Mechanisms For More Information See Telephone Media server Administering 4600 Series IP Telephones on Administration IP Addresses Tagging and VLAN Quality of Service DHCP strongly recommended Settings file Manual administration at the phone DHCP Settings file strongly recommended Manual administration at the phone Media server DHCP Settings file strongly recommended Manual administration at the phone Avaya Media Servers on page 46 and Related Documents on page 15 DHCP and File Servers on page 47 and especially DHCP on page 49 DHCP and File Servers on page 47 and Administering Options for the 4600 Series IP Telephones on page 80 See Static Addressing Installation in Chapter 3 of the 4600 IP Telephone Installation Guide DHCP and File Servers on page 47 and Administering Options for the 4600 Series IP Telephones on page 80 DHCP and File Servers on page 47 and Administering Options for the 4600 Series IP Telephones on page 80 See Static Addressing Installation in Chapte
141. ngs that can be represented by xxx000 where x represents one bit These Code Selector Codepoints are considered prioritized with the larger numeric values having a higher relative order DSCP compliant routers should give the associated packets of larger valued DSCPs a probability of timely forwarding greater than a packet with a lower valued DSCP In addition to the eight Class Selector Codepoints a network can define its own DSCPs by defining encodings that do not terminate in 000 The specific treatment intended by these custom DSCPs will not necessarily be carried out by routers outside the customer s own network The 4600 Series IP Telephone Installation Guide describes the Local Administrative Option for QoS This option allows you to specify Diffserv values for Layer 3 audio L3QAUD and signaling traffic L3QSIG on a phone by phone basis The Avaya IP Telephones DiffServ values change to the values administered on the media server as soon as the phone registers For more information see the document titled Administration for Network Connectivity 555 233 504 Unless there is a specific need in your enterprise LAN we do not recommend you change the default values UDP Port Selection Some data networks include equipment that can perform UDP port selection This is a mechanism that gives packets with port numbers in a given range priority over packets with port numbers outside that range To support UDP
142. ograms gt Admin Tools gt DHCP Manager 2 Expand Local Machine in the DHCP servers window by double clicking until the sign changes to a sign In the DHCP servers frame click the scope for the IP telephone Select Defaults from the DHCP_Options menu In the Option Name pull down list select 176 46XXOPTION Verify that the Value String box contains the correct string from DHCP Software Alternatives on page 49 O a Aa O If not update the string and click the OK button twice Verify the Scope Option 176 46XXOPTION Use the following procedure to verify the scope option 1 Select Scope under DHCP OPTIONS 2 In the Active Options scroll list click 176 46XXOPTION 3 Click the Value button 4 Verify that the Value String box contains the correct string from DHCP Generic Setup on page 50 If not update the string and click the OK button Verify the Global Option 176 46XXOPTION Use the following procedure to verify the global option 1 Select Global under DHCP OPTIONS 2 In the Active Options scroll list click 176 46XXOPTION 3 Click the Value button 4 Verify that the Value String box contains the correct value from DHCP Generic Setup on page 50 If not update the string and click the OK button Issue 2 2 April 2005 57 Server Administration Windows 2000 DHCP Server This section describes the configuration of the DHCP server in Windows 20000 Verifying the Installation of th
143. ons e Which version of 4610SW 4620SW software do you need in that environment e Are the majority of your 4602 4602SW 4610SW 4620 4620SW and 4621SW Telephones in that environment H 323 based or SIP based The 4610SW 4620SW 4621SW and 4622SW IP Telephones support multi byte characters so the software bundles come in one of three versions e a default version which only supports single byte characters like those used in English French Japanese Katakana etc e a multi byte version for 4610SW 4620SW 4621SW and 4622SWs that support Chinese and Russian and e a separate multi byte version for 4610SW 4620SW 4621SW and 4622SWs that support Japanese and Russian If multi byte support is not relevant to you select the default bundle even if you do not have any 4610SW 4620SW 4621SW and 4622SW phones Otherwise select the software bundle that includes Chinese or Japanese as appropriate Issue 2 2 April2005 69 Server Administration Note All bundles include the complete software for the other non 4610SW 4620SW 4621SW 4622SW Telephones The software includes the 4620 IP Telephone but not the 4630 4630SW which remains separate The only differences between the three bundles are the software for the 4610SW 4620SW 4621SW and 4622SWs and a slight change in the associated upgrade script file The 4602 4610SW 4620SW and 4621SW IP Telephones can support either H 323 or SIP signaling protocols If a majority of your
144. or change NAT etc CAUSE Loss of power RESOLUTION Check the connections between the telephone the power supply and the power jack CAUSE Loss of communication with the PBX switch RESOLUTION Check LAN continuity from the PBX to the telephone using ARP or trace route and from the telephone to the PBX by invoking a Feature button Verify that LAN administration has not changed for the Gatekeeper TN 2302AP boards or the LAN equipment routers servers etc between the switch and the telephone Verify no one changed the telephone settings locally using the VIEW and ADDR codes as described in the 4600 Series IP Telephone Installation Guide Verify the telephone volume is set high enough Finally conduct a self test CAUSE Loss of communication with the PBX RESOLUTION As above but pay particular attention to the possibility that the telephone is being routed to a different DHCP server or even a different PBX switch If so the new server or switch might need to be administered to support the telephone CAUSE Loss of communication with the PBX RESOLUTION As above 20f6 Issue 2 2 April 2005 101 Troubleshooting Guidelines Table 10 Some Error Conditions in Operation of 4600 Series IP Telephones continued Condition Cause Resolution The telephone works but the audio quality is poor specifically the user hears echo when speaking on a handset the user hears echo on a headset b
145. p 3 Telephone and File Server Beginning with Release 2 2 4600 Series IP Telephones can download script files application files and settings files from either a TFTP HTTP or HTTPS server The HTTPS server applies only if the server supports Transport Layer Security TLS encryption If you have a mixture of Release 2 2 and pre Release 2 2 telephones you can use either e TFTP servers only e Both TFTP and HTTP servers with TFTP running phones with older releases and HTTP for telephones running Release 2 2 and later software A telephone that supports HTTP will attempt to access the HTTP server if administered and if successful will not attempt to access the TFTP server if administered The script files application files and settings files discussed in this section are identical for HTTP and TFTP servers The general downloading process for those files is essentially the same One exception is that when you use an HTTPS server a TLS server is contacted first Therefore we use the generic term file server here to mean both TFTP server and HTTP server 36 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Initialization Process The telephone queries the file server which transmits a script file to the telephone This script file at a minimum tells the telephone which application file the telephone must use The application file is the software that has the telephony functionality and can be easi
146. pecifications are one of the most important styles you can apply to a Web browser Because of the 4630 IP Telephone s screen size the browser has only a single font available for use Font weights such as normal and bold are supported Finer font values such as lighter and bolder are not supported Normal and Italic font styles are also supported Font sizes are also supported specified by either percentages or raw numbers However percentages below 50 all appear as the same size Although we found some problems with font specifications fonts behave reasonably well given the screen s size and resolution The only major problem found is the inability to specify font families See the Design Guidelines on page 135 for information on displaying images 134 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Design Guidelines Cookies Cookies can be a useful feature in maintaining the state of a user when interacting with a Web site HTTP provides no state information such as when or how often a user visits a site Cookies allow Web sites to track this information by storing a simple set of values on the browser for the current session Usually browsers also provide the ability to save cookies to disk to retain this information between sessions However the 4630 IP Telephone Web Browser has no such ability to save any data between sessions Cookies do behave well within the realm of the current session and can be used if des
147. phones the Network Audio Quality Screen gives the user a qualitative assessment of the current overall audio quality This assessment is based on separate evaluations of e the Packet Loss and e the total Network Delay which is the sum of Packetization Delay One way Network Delay and Network Jitter Compensation Delay and e consideration of the codec in use Issue 2 2 April 2005 77 Server Administration You can disable the Network Audio Quality data and assessment display for all sets by setting the system value NTWKAUDIO to a value of 0 Administering Options for the 4600 Series IP Telephones on page 80 explains how to do so This information s implication for LAN administration depends of course on the values the user reports and the specific nature of your LAN like topology loading QoS administration etc This information s major use is to give the user an idea of how network conditions affect the current call s audio quality It is assumed you have more detailed tools available for troubleshooting the LAN RSVP and RTCP Avaya IP Telephones implement the Resource ReSerVation Protocol RSVP to support WAN bandwidth management RSVP is administered from the media server Avaya IP Telephones implement the RTP Control Protocol RTCP so Avaya s Voice over IP VoIP Monitoring Manager VMON software can provide real time monitoring and historical data of audio quality for VoIP calls Resource ReSerVat
148. plest way to separate groups of users is to associate each of them with a number You then edit the 46xxsettings file so each group is assigned the appropriate settings Use the GROUP system value for this purpose The GROUP system value cannot be set in the 46xxsettings file The GROUP System value can only be set on a phone by phone basis To do so first identify which phones are associated with which group and designate a number for each group The number can be any integer from 0 to 999 with O as the default meaning your largest group would be assigned as Group 0 Then at each non default phone instruct the installer or end user to invoke the GROUP Local dialpad Administrative procedure as specified in the 4600 Series IP Telephone Installation Guide and specify which GROUP number to use Once the GROUP assignments are in place edit the settings file to allow each telephone of the appropriate group to download its proper settings Issue 2 2 April 2005 73 Server Administration For example the settings file might look like QoS IF GROUP SEQ 1 goto CALLCENTER IF GROUP SEQ 2 goto HOTDESK specify settings unique to Group 0 goto END CALLCENTER specify settings unique to Group 1 goto END HOTDESK specify settings unique to Group 2 END specify settings common to all Groups The 4600 Series IP Telephones support both IEEE 802 1D Q and DiffServ In the future the 4600 Series IP Telephones might support other
149. port selection the 4600 Series IP Telephones can be administered from the Avaya Communication Manager Network Region form Locate specific implementation details for local administration of MCPORT in the 4600 Series IP Telephone Installation Guide For Avaya Communication Manager administration find implementation details in Administration for Network Connectivity for Avaya Communication Manager Software In summary the system value MCPORT represents the port on the TN2302AP board Use this port number to administer routers etc supporting UDP port selection to maximize priority of voice packets being exchanged between the PBX and the telephone The default value for MCPORT is 1719 Administer the switch to use a port within the proper range for the specific LAN and the IP telephone s will copy that port A related parameter is PORTAUD which is the RTP port used by the switch If no UDP port range is administered on the switch the IP telephone uses an even numbered port randomly selected from the interval 4000 to 10000 76 4600 Series IP Telephone Release 2 2 LAN Administrator Guide QoS Network Audio Quality Display on 4600 Series IP Telephones With the exceptions of the 4601 4606 4612 4624 and 4690 IP Telephones all Series 4600 IP Telephones are by default administered to allow the end user an opportunity to monitor network audio performance while on a call The user guides for each phone provide specific detail on getting to th
150. r 3 of the 4600 IP Telephone Installation Guide Administering 4600 Series IP Telephones on Avaya Media Servers on page 46 and Related Documents on page 15 DHCP and File Servers on page 47 and Administering Options for the 4600 Series IP Telephones on page 80 DHCP and File Servers on page 47 and Administering Options for the 4600 Series IP Telephones on page 80 See QoS Option Setting in Chapter 3 of the 4600 IP Telephone Installation Guide 1 of 2 44 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Introduction Table 1 Administration Alternatives and Options for 4600 Series IP Telephones continued Parameter s Administrative Mechanisms For More Information See Interface SSON Application specific parameters DHCP Settings file strongly recommended Manual administration at the phone DHCP Settings file strongly recommended Manual administration at the phone DHCP Settings file strongly recommended DHCP and File Servers on page 47 and Administering Options for the 4600 Series IP Telephones on page 80 DHCP and File Servers on page 47 and Administering Options for the 4600 Series IP Telephones on page 80 See Secondary Ethernet Hub Interface Enable Disable in Chapter 3 of the 4600 IP Telephone Installation Guide Customizing the Site Specific Option Number SSON on page 84 DHCP
151. r Avaya media server administration and troubleshooting documentation 20f3 120 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Troubleshooting the 4601 IP Telephone Table 14 Possible Error Messages During 4601 IP Telephone Installation or Operation continued Error Message 4601 Visual Indication Cause Resolution Wrong Set Type VISUAL INDICATION Message Waiting indicators at top of phone and left middle of faceplate display a broken flutter continuously alternating 50 milliseconds on 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off until either the or button is pressed CAUSE The PBX does not recognize the set type RESOLUTION Ensure the PBX is properly administered to expect the appropriate telephone for the IP Address and extension Press to retry the process using the same values or to restart and re enter the Extension and Password 3 of 3 Issue 2 2 April 2005 121 Troubleshooting Guidelines 122 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Appendix A Avaya 46xx IP Telephone MIB Downloading the Avaya 46xx IP Telephone MIB The custom Management Information Base MIB is available in txt format for free download at http www avaya com support Follow these links e Under Technical Database select Telephone Devices 8 User Agents e Then under IP Telephones and User Agents select 4600 IP Telephones e Th
152. racter as a rectangle Issue 2 2 April 2005 97 Server Administration In addition to Speed Dial labels and associated phone numbers the following options settings and non password parameters are saved during a backup Setting Parameter Name Type Personalized Ring Option Redial Option Phone Screen on Answer Option Phone Screen on Calling Option Call Timer Option Message Display Rate Option Call Appearance Width Option 4620 4620SW only Visual Alerting Option Call Log Enable Option Contrast Option Display Language Option Automatic Backup Option FTP Server IP Address Parameter FTP Directory Path Parameter FTP User Name Parameter Note When the Options Status Flag OPSTAT is set to 0 retrieving backed up data has no effect This prevents a user from bypassing the administration of OPSTAT and changing options settings in the backup file Table 8 includes OPSTAT values 98 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Chapter 5 Troubleshooting Guidelines Introduction This chapter describes problems that might occur during 4600 Series IP Telephone operation and possible ways of resolving these problems Error Conditions Table 10 Some Error Conditions in Operation of 4600 Series IP Telephones identifies some of the possible operational problems that might be encountered after successful 4600 Series IP Telephone installation Possible installation problems and how to conduct a telephone self test
153. rames as a whole but does not scroll any of the data in individual frames Data is likely to be in frames that can never be seen Minimal screen real estate and scrolling issues make frames something to avoid 136 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Design Guidelines Fonts Font size is a major concern in the browser Without designer intervention the browser displays text as if it were running on a PC in a normal width and height display This means that the fonts shown appear huge relative to the screen size As a result only seven lines of text can be viewed in the browser when no font sizing is applied Additionally only about 25 characters are viewable per line From a practical point of view this situation is not usable To make the browser usable perform some form of font sizing to allow a reasonable amount of text to be viewed per screen Ideally put font sizing in a single external style sheet and make all pages reference this style sheet Do not set font sizes in document level style sheets or even worse for in line style sheets or lt font gt tags Doing so makes it very difficult for the designer to update font changes and runs the risk of failing to make a universal change Use a single external style sheet to manage consistency in the pages Define fonts using a static external style sheet You can also generate a style sheet dynamically using some form of server side application such as a
154. rative and hardware compatibility issues unique to WANs WAN administration is beyond the scope of this document DHCP and File Servers The DHCP server provides the following information to the 4600 Series IP Telephone e IP Address of the 4600 Series IP Telephone e IP Address of the Gatekeeper board on the Avaya media server e IP Address of the TFTP server if applicable otherwise the HTTP server e The subnet mask e IP Address of the router e DNS Server IP Address Administer the LAN so each IP telephone can access a DHCP server containing the IP Addresses and subnet mask listed The IP telephone cannot function without an IP Address The failure of a DHCP server at boot time leaves all the affected voice terminals unusable A user can manually assign an IP Address to an IP telephone This can cause a problem when the DHCP server finally returns because the telephone never looks for a DHCP server unless the static IP data is unassigned manually In addition manual entry of IP data is an error prone process We therefore strongly recommend that a DHCP server be available when the IP telephone reboots If a DHCP server is not available at remote sites during WAN failures the IP telephone is not available after a reboot A minimum of two DHCP servers are recommended for reliability We strongly recommend that a DHCP server be available at remote sites if WAN failures isolate IP telephones from the central site DHCP server s The file ser
155. ries IP Telephones However rather than displaying messages the 4601 turns its LEDs on and off to indicate an error condition as described in Table 14 s second column In addition not all error conditions result in unique LED indications 118 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Troubleshooting the 4601 IP Telephone Table 14 Possible Error Messages During 4601 IP Telephone Installation or Operation Error Message 4601 Visual Indication Cause Resolution Extension Error Extension in Use IP Address in use by another No Ethernet VISUAL INDICATION Message Waiting indicators at top of phone and the left middle of the faceplate display a broken flutter for a total of 5 cycles with one cycle being alternating 50 milliseconds on 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off CAUSE The PBX does not recognize the extension entered or cannot find a valid gatekeeper RESOLUTION Confirm the extension is correct and is correctly administered on the switch Then try registration again taking particular care to enter the extension accurately VISUAL INDICATION If the extension is being used the 4601 attempts registration The first attempt causes the Message Waiting indicators at the top of phone and left middle of the faceplate to display a broken flutter The broken flutter alternates 50 milliseconds on 50 milliseconds off for 500 milliseconds followed by
156. roduction What s New in Release 2 2 New material in this release includes e Support for Avaya Communication Manager Release 2 2 e Support for the 4621SW 4622SW and 4625SW IP Telephones e Support for HTTP HTTPS and TLS Transport Layer Security for upgrade and settings files e Support for Avaya s Converged Network Analyzer CNA e Additional information about setting VLANTEST to 0 in the 46xxsettings file e New general system parameters CNAPORT CNASRVR L2Q TLSSRVR e New 4625SW system parameter BAKLIGHT Terms Used in This Guide 802 1D 802 1Q ARP CELP CLAN CNA DHCP DiffServ DNS Gate keeper HTTP HTTPS 802 1Q defines a layer 2 frame structure that supports VLAN identification and a QoS mechanism usually referred to as 802 1D Address Resolution Protocol used for example to verify that the IP Address provided by the DHCP server is not in use by another IP telephone Code excited linear predictive Voice compression requiring only 16 kbps of bandwidth Control LAN type of Gatekeeper circuit pack Converged Network Analyzer an Avaya product to test and analyze network performance Dynamic Host Configuration Protocol an IETF protocol used to automate IP Address allocation and management Differentiated Services an IP based QoS mechanism Domain Name System an IETF standard for ASCII strings to represent IP Addresses H 323 application that performs essential cont
157. rol administrative and managerial functions in the media server Sometimes called CLAN in Avaya documents Hypertext Transfer Protocol used to request and transmit pages on the World Wide Web A secure version of HTTP 1 of 2 12 4600 Series IP Telephone Release 2 2 LAN Administrator Guide IETF LAN LDAP MAC NAPT NAT PHP PSTN QoS RSVP RTCP RTP SIP TCP IP TFTP TLS UDP VLAN VoIP WML Document Organization Internet Engineering Task Force the organization that produces standards for communications on the internet Local Area Network Lightweight Directory Access Protocol an IETF standard for database organization and query exchange Media Access Control ID of an endpoint Network Address Port Translation Network Address Translation Hypertext Preprocessor software used to assist in the format and display of Web pages Public Switched Telephone Network the network used for traditional telephony Quality of Service used to refer to several mechanisms intended to improve audio quality over packet based networks Resource ReSerVation Protocol used by hosts to request resource reservations throughout a network RTP Control Protocol monitors quality of the RTP services and can provide real time information to users of an RTP service Real time Transport Protocol Provides end to end services for real time data such as voice over IP Session Initiation Protocol An alt
158. rty Your company s telecommunications equipment includes both this Avaya product and any other voice data video equipment that could be accessed via this Avaya product that is networked equipment An outside party is anyone who is not a corporate employee agent subcontractor or is not working on your company s behalf Whereas a malicious party is anyone including someone who may be otherwise authorized who accesses your telecommunications equipment with either malicious or mischievous intent Such intrusions may be either to through synchronous time multiplexed and or circuit based or asynchronous character message or packet based equipment or interfaces for reasons of Utilization of capabilities special to the accessed equipment Theft such as of intellectual property financial assets or toll facility access Eavesdropping privacy invasions to humans Mischief troubling but apparently innocuous tampering Harm such as harmful tampering data loss or alteration regardless of motive or intent Be aware that there may be a risk of unauthorized intrusions associated with your system and or its networked equipment Also realize that if such an intrusion should occur it could result in a variety of losses to your company including but not limited to human data privacy intellectual property material assets financial resources labor costs and or legal costs Responsibil
159. ry service DNS is used mostly to translate between domain names and IP Addresses Release 1 5 and later Avaya IP Telephones can use DNS to resolve names into IP Addresses In DHCP TFTP and HTTP files DNS names can be used wherever IP Addresses were available as long as a valid DNS server is identified first See DNS Addressing on page 84 NAT A Network Address Translation NAT is an application that can be administered between your network and the Internet The NAT translates network layer IP Addresses so your local intranet IP Addresses can duplicate global Internet addresses A detailed discussion of NAT is beyond the scope of this document Note that NAT use can lead to problems that affect the consistency of addressing throughout your network In Release 1 6 and earlier releases of the 4600 Series IP Telephones NAT is not recommended for networks handling IP based telephony traffic As of Release 1 7 all 4600 Series IP Telephones support NAT interworking Therefore no problems exist with NAT and Release 1 7 of the 4600 Series IP Telephones Note that support for NAT does not imply support for Network Address Port Translation NAPT Specifically the 4600 Series IP Telephones do not support communication to the PBX through any NAPT device NAT requires specific administration on the media server The capability to have a direct Avaya IP Telephone to Avaya IP Telephone call with NAT also called NAT shuffling requires Avaya Co
160. s if users are to have access to LDAP directories or corporate Web sites the appropriate servers must be in place The 4630 4630SW Telephones must be appropriately administered in accordance with Server Administration on page 43 AX CAUTION 4630 IP Telephone Release 1 72 introduced significant software architecture changes Thus unlike most 4600 Series IP Telephones software releases 4630 IP Telephone Release 1 72 and later cannot be downgraded to a release earlier than 1 72 Attempting to do so renders the 4630 and 4630SW if Release 1 8 or greater set inoperable In addition if you are upgrading a 4630 from a release prior to Release 1 61 you must first upgrade to Release 1 61 Then you must upgrade to the newer Release You cannot upgrade directly from a pre 1 61 Release to a post 1 61 Release for the 4630 e For 4610SW 4620 4620SW 4621SW 4622SW 4625SW IP Telephone environments if users are to have access to LDAP directories or corporate WML Web sites the appropriate servers must be in place You must download the LDAP Directory Application software from the Avaya support Web site You must appropriately administer the telephones in accordance with Server Administration on page 43 Note Ensure that all required parameters are configured correctly For Avaya media server information see your administration documentation For the DHCP and file servers see Chapter 4 Server Administration 42 4600 Series IP Telephone Releas
161. s NT 4 0 server operating system Use Verifying the Installation of the DHCP Server to verify whether the DHCP server is installed If it is not install the DHCP server If it is installed go to the section Initial Configuration on page 54 and the subsequent sections Verifying the Installation of the DHCP Server Use the following procedure to verify whether the DHCP server is installed 1 Select Start gt Settings gt Control Panel 2 Double click the Network icon 3 Verify that Microsoft DHCP Server is listed as one of the Network Services on the Services tab 4 If it is listed go to the following section Initial Configuration If it is not listed then install the DHCP server Issue 2 2 April 2005 53 Server Administration Initial Configuration The Windows NT 4 0 DHCP server configuration involves setting up a scope for the IP telephone A DHCP scope is essentially a grouping of IP devices in this case IP telephones running the DHCP client service in a subnet The scope defines parameters for each subnet Each scope has the following properties e A unique subnet mask used to determine the subnet related to a given IP Address e Ascope name assigned by the administrator when the scope is created e Lease duration values to be assigned to DHCP clients with dynamic addresses In addition the DHCP server can assign configuration parameters to a client and these can be specified for each DHCP scope
162. s already stored on the telephone but the user might have to confirm the information The telephone and the switch exchange more messaging with the expected result that the telephone is appropriately registered on the switch More details about the installation process are available in the 4600 Series IP Telephone Installation Guide and in Chapter 3 Requirements of this document Issue 2 2 April 2005 37 Overview of Voice over IP VoIP and Network Protocols 38 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Chapter 3 Requirements Introduction The 4600 Series IP Telephones use Internet Protocol IP technology with Ethernet line interfaces The IP telephones supplement the existing Avaya IP Solutions platform This feature provides the user with the capability to natively administer and maintain the new 4600 Series IP Telephones The 4600 Series IP Telephones provide support for DHCP TFTP and HTTP over IPv4 UDP which enhance the administration and servicing of the phones These phones use DHCP to obtain dynamic IP Addresses and TFTP or HTTP to download new versions of software for the phones Using the telephone s built in hub the 4600 Series IP Telephones offer one desktop connection for both the telephone set and the PC Hardware Requirements Before plugging in the 4600 Series IP Telephone verify that all the hardware requirements are met Failure to do so prevents the telephone from working and might hav
163. sent the direction s of socket initialization Closed headed arrows for example q p gt represent the direction s of data transfer The text the arrows point to identifies the port or ports that the 4600 Series IP Telephones support for the specific situation Brackets identify ranges when more than one port applies In addition the text indicates any additional qualifications or clarifications In many cases the ports used are the ones called for by IETF or other standards bodies Many of the diagrams explanations refer to system parameters or options settings for example IRSTAT or DIRSRVR See Administering Options for the 4600 Series IP Telephones in Chapter 4 Server Administration for more information on parameters and settings Issue 2 2 April 2005 27 Overview of Voice over IP VoIP and Network Protocols Figure 1 Signaling Audio and Management Diagram Signaling Audio and Management 4600 Series IP Telephone gt H 323 Gatekeeper Port 49300 pa qlo O gg Port 1719 ignaling TCP IP wg 323 Signaling CP IP Port 1500 6500 gt E Port 1720 randomly selected Media Gateway or another IP endpoint lt Port 2048 3028 RTP Audio UDP IP Port selected from the randomly selected jj a gt I audio port range range may be changed administered for the via Gatekeeper administration always an even number network region APA Port audio port 1 RTCP UDP IP
164. sment should leave you confident that the implemented network will have the capacity for the foreseen data and voice traffic and can support H 323 DHCP TFTP and jitter buffers in H 323 applications It is important to distinguish between compliance with the minimal VolP standards and QoS support the latter being a requirement to run VoIP on your configuration 26 4600 Series IP Telephone Release 2 2 LAN Administrator Guide TCP UDP Port Utilization TCP UDP Port Utilization Like most network equipment the 4600 Series IP Telephones use a variety of protocols particularly TCP and UDP to communicate with other equipment in that network numerous different types of servers routers other telephones etc Part of this communication identifies which TCP and or UDP ports each piece of equipment uses to support each protocol and each task within the protocol Depending on your network you might need to know what ports or ranges are used in the 4600 Series IP Telephones operation Knowing these ports or ranges allows you to appropriately administer your networking infrastructure In this case you will find the following material useful In Figure 1 Figure 2 and Figure 3 The box on the left always represents the 4600 Series IP Telephone Depending on the diagram the boxes on the right refer to various pieces of network equipment with which the phone can or will communicate Open headed arrows for example gt repre
165. ss available to the IP telephones Note We recommend not mixing 4600 Series IP Telephones and PCs in the same scope 58 4600 Series IP Telephone Release 2 2 LAN Administrator Guide DHCP 8 Define the subnet mask in one of two ways e The number of bits of an IP Address to use for the network subnet IDs e The subnet mask IP Address Enter only one of these values When you finish click the Next button The Add Exclusions dialog box displays 9 Exclude any IP Addresses in the range specified in the previous step that you do not want assigned to an IP telephone a In the Start Address field under Exclusion Range enter the first IP Address in the range you want to exclude b In the End Address field under Exclusion Range enter the last IP Address in the range you want to exclude c Click the Add button d Repeat steps a through c for each IP Address range that you want to exclude Note You can add additional exclusion ranges later by right clicking the Address Pool under the newly created scope and selecting the New Exclusion Range option Example Suppose the ranges of IP Addresses available for your IP telephone network are e 135 254 76 7 to 135 254 76 80 e 135 254 76 90 to 135 254 76 200 e 135 254 76 225 to 135 254 76 230 The Start IP Address and End IP Address you enter in the IP Address Range dialog box are 135 254 76 7 and 135 254 76 230 respectively In the Add Exclusions dialog box exclude the
166. ssue 2 2 April 2005 105 Troubleshooting Guidelines There are three areas where installers can troubleshoot problems before seeking assistance from the system or LAN administrator 1 Check the power and Ethernet wiring to ensure that e all components are plugged in correctly e there is LAN connectivity in both directions to all servers DHCP TFTP HTTP media server Note that if the telephone is attached to a 30A switched hub upon loss of Ethernet connectivity the usual No Ethernet message is not displayed e If the telephone is supposed to be powered from the LAN ensure that the LAN is properly administered and is compliant with IEEE 802 3af 2003 2 If you are using static addressing e Use the VIEW command to find the names of the files being used and verify that these filenames match those on the TFTP server Check on the Avaya Web site to verify whether the correct files are being used Note that the 4601 IP Telephone does not support static addressing and therefore does not support the VIEW command e Use the ADDR option to verify IP Addresses e Use the Qos option to verify QoS parameters See Chapter 3 of the 4600 Series IP Telephone Installation Guide 3 If the 4600 Series IP Telephone is not communicating with the DHCP TFTP HTTP or media server make a note of the last message displayed Consult the system administrator The Clear Administrative Option Sometimes you might want to remove all administered values
167. stricted to just one address for each element You can specify up to 127 total characters in each list of the following devices e router gateways e DHCP TFTP HTTP servers and e the media server Upon startup or a reboot the 4600 Telephone attempts to establish communication with these various network elements in turn The telephone starts with the first address on the respective list If the communication is denied or times out the telephone proceeds to the next address on the appropriate list and tries that one The telephone does not report failure unless all the addresses on a given list fail Obviously this capability significantly improves the reliability of IP telephony Multiple IP Addresses maximize the telephone s likelihood to communicate with backup equipment if the primary equipment is not operating or is not accessible For example alternate communication would be needed during a limited network outage However this capability also has the advantage of making station number portability easier Assume a situation where the company has multiple locations in London and New York all sharing a corporate IP network Users want to take their telephones from their offices in London and bring them to New York When users start up their telephones in the new location the local DHCP server will generally route them to the local switch But the local switch denies service because it knows nothing about these new users With proper admin
168. t s from the file Doing so causes the entire file to be treated as a comment and thus be ignored RESOLUTION Edit the script file with a Windows based editor or another editor that does not strip out the lt Carriage Return gt CAUSE UNIX and LINUX systems use case sensitive addressing and file labels RESOLUTION Verify the file names and path in the script file are accurately specified CAUSE The 46xxupgrade scr file was mis edited renamed etc RESOLUTION Download a clean copy of the 46xxupgrade scr file from the Avaya support Web site and do not edit or rename it Customize or change only the 46xxsettings file as discussed in Chapter 4 Server Administration CAUSE The TFTP or HTTP server stops responding if power is interrupted while a telephone is saving the application file RESOLUTION Restart the TFTP or HTTP server as applicable CAUSE Early versions of the 4600 Series IP Telephones erroneously report being a Token Ring device With most DHCP servers this does not matter Some LINUX servers however refuse to issue addresses to Ethernet devices reporting to be Token Ring devices RESOLUTION Administer the DHCP server to delete all MAC and IP Addresses associated with Lucent Technologies or Avaya or allow the associated DHCP leases to expire 5 of 6 104 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Error Conditions Table 10 Some Error Conditions in Operation of 4600
169. table cells should be short pieces of text Beyond that the page designer should come up with a different model for presenting the data possibly using lists and divisions Lists e lt ol gt starts an ordered list Provides a list with some type of numbering upper case letters lower case letters digits upper case roman numerals lower case roman numerals Setting the type attribute is ignored in the browser e lt ul gt starts an unordered list Provides a list with bullets to the left of each item e lt li gt adds an item to an ordered or unordered list e lt dl gt starts a definition list Provides a list with two fields per list item The first is a term and the second is the term s definition e lt dt gt adds a new definition term to a definition list e lt dd gt adds a new term definition to a definition list Tables The new HTML 4 0 table tags lt thead gt lt tbody gt and lt tfoot gt are all implemented These tags allow printed pages to have headers and footers when the table is longer than a single page Since the 4630 IP Telephone Web Browser has no print capability we recommend that these tags not be used e lt table gt starts a table layout e lt caption gt adds a caption to a table The align attribute allows a caption to be placed above or below the table This attribute has no effect in the phone e lt tr gt adds a new table row to a table 130 4600 Series IP Telephone Release 2 2 LAN Ad
170. tates and Canada call the Technical Service Center s Toll Fraud Intervention Hotline at 1 800 643 2353 Disclaimer Avaya is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User How to Get Help For additional support telephone numbers go to the Avaya support Web site http www avaya com support If you are Within the United States click the Escalation Contacts link that is located under the Support Tools heading Then click the appropriate link for the type of support you need Outside the United States click the Escalation Contacts link that is located under the Support Tools heading Then click the International Services link that includes telephone numbers for the international Centers of Excellence Providing Telecommunications Security Telecommunications security of voice data and or video communications is the prevention of any type of intrusion to that is either unauthorized or malicious access to or use of your company s telecommunications equipment by some pa
171. ters Static programming override flag If set to 0 static programming never overrides file server DHCP or TFTP or call server administered data If set to 1 static programming overrides only file server administered data If set to 2 static programming overrides only call server administered data If set to 3 static programming overrides both file server and call server administered data Text string containing the IP Addresses of one of more Avaya HTTPS servers in dotted decimal or DNS format Number of seconds to wait fora DHCPOFFER when using a non zero VLAN ID 1 3 ASCII digits from 0 to 999 4 of 4 Note Table 6 applies to all 4600 Series IP Telephones The 4630 4630SW and 4620 4620SW 4621SW 4622SW 4625SW IP Telephones have additional optional administration See Customizing the 4630 4630SW IP Telephone on page 87 and Customizing 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephones on page 92 for more information Issue 2 2 April 2005 83 Server Administration DNS Addressing As of Release 1 5 the 4600 IP Telephones support DNS addresses and dotted decimal addresses The telephone attempts to resolve a non ASCIl encoded dotted decimal IP Address by checking the contents of DHCP Option 6 See DHCP Generic Setup on page 50 for information At least one address in Option 6 must be a valid non zero dotted decimal address otherwise DNS fails The
172. ters ID number or none Up to 15 ASCII characters Up to 15 ASCII characters Up to 15 ASCII characters Up to 21 ASCII characters IP Address and port of last file server successfully used Up to 21 ASCII characters IP Address and port of media server currently in use Up to 3 ASCII characters Up to 8 ASCII characters Up to 16 ASCII graphic characters 112 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Error Messages Error Messages The 4600 Series IP Telephones issue messages in English only The IP telephones also display messages from the switch which outside the United States might issue messages in the local language Note Because the 4601 IP Telephone does not have a display it is limited in its ability to provide visual feedback and error messages Nonetheless some feedback is available and presented as applicable For more information see Table 14 Possible Error Messages During 4601 IP Telephone Installation or Operation on page 119 Table 12 Possible Error Messages During Installation or Operation of 4600 Series IP Telephones Error Message Cause Resolution During Installation Bad Router Checksum error DESEAS ON Halas elk ARCO program Discover aaa bbb ccc ddd CAUSE The telephone cannot find a router based on the information in the DHCP file for GIPADD RESOLUTION Change administration on DHCP as indicated in DHCP in Chapter 4 Server Adminis
173. tes for Other 4600 Series IP Telephones Appendix D Administering Thin Client Directories Appendix E The Push Feature Provides an overview of the 4600 Series IP Telephone LAN Administrator document Describes VoIP and factors influencing its performance that must be considered when implementing this feature Describes the hardware and software requirements for Avaya s VoIP offering Describes DHCP TFTP and HTTP administration for the 4600 Series IP Telephones Describes messages that might occur during the operation of the 4600 Series IP Telephones Provides a link to the MIB specification for the 46xx IP Telephones 4601 4602 4602SW 4606 4610SW 4612 4620 4620SW 4621SW 4622SW 4624 4625SW and 4630 4630SW Provides information on creating and customizing Web sites for viewing on the 4630 4630SW IP Telephone Also describes the current capabilities and limitations of the 4630 4630SW s Web Browser Provides information on creating and customizing Web sites for viewing on the 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephones Provides information on administering an LDAP directory for the 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephones Provides information about the Push feature available as of Release 2 1 10 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Document Organization Change History Issue 1 0 This document was issued for
174. th Release 10 software This document is provided with the DEFINITY Release 10 product Avaya Communication Manager Software Documentation Release 1 1 This document describes how to administer a switch with Avaya Communication Manager software This document is provided with the Avaya Communication Manager Release 1 1 product e Avaya Communication Manager Software Documentation Release 1 2 This document describes how to administer a switch with Avaya Communication Manager software This document is provided with the Avaya Communication Manager Release 1 2 product e Avaya Communication Manager Documentation Release 1 3 This document describes how to administer a switch with Avaya Communication Manager software This document is provided with the Avaya Communication Manager Release 1 3 product e Avaya Communication Manager Documentation Release 2 0 This document describes how to administer a switch with Avaya Communication Manager software This document is provided with the Avaya Communication Manager Release 2 0 product Issue 2 2 April 2005 15 Introduction e Avaya Communication Manager Documentation Release 2 1 This document describes how to administer a switch with Avaya Communication Manager software This document is provided with the Avaya Communication Manager Release 2 1 product e Avaya Communication Manager Documentation Release 2 2 This document describes how to administer a switch with Avaya Communication Man
175. the first time in November 2000 Issue 1 1 This version of the document revised and issued in April 2001 supports through DEFINITY Release 9 Issue 1 5 This version of the document was revised in June 2001 to support DEFINITY Release 9 5 Issue 1 6 This version of the document was revised to support DEFINITY Release 10 and the 4630 IP Telephone Issue 1 7 This version of the document was revised in July 2002 to support Avaya Communication Manager Release 1 1 and the 4602 and 4620 IP Telephones Issue 1 8 This version of this document was revised in June 2003 to support Avaya Communication Manager Releases 1 2 and 1 3 This version also supported the 4602SW and 4630SW IP Telephones Issue 2 0 This version of this document was revised in December 2003 to add support for Avaya Communication Manager Release 2 0 This version also supported the 4610SW and 4620SW IP Telephones and the 4690 IP Conference Telephone Issue 2 1 This version of this document was revised in July 2004 to add support for Avaya Communication Manager Release 2 1 This version also added support for the TFTP server on the Avaya S8300 Media Server and support for the 4601 IP Telephone Issue 2 2 This is the current version of this document revised and issued in April 2005 This version supports through Avaya Communication Manager Release 2 2 This version also introduces the 4621SW 4622SW and 4625SW IP Telephones Issue 2 2 April 2005 11 Int
176. tialize manual or DHCP script files procedures CAUSE The telephone does not have sufficient room to store the downloaded file RESOLUTION Verify the proper filename is administered in the script file and that the proper application file is located in the appropriate location on the file server CAUSE DEFINITY Release 8 4 does not have an H 323 station extension for this telephone RESOLUTION On the station administration screen ensure the DCP set being aliased for this IP telephone has an H 323 station extension administered in accordance with switch administration instructions CAUSE Hardware failure prevented downloading of application file RESOLUTION Replace telephone CAUSE The telephone has detected an IP Address conflict RESOLUTION Verify administration to identify duplicate IP Address es CAUSE A device between the telephone and the call server is invoking Network Address Port Translation which the 4600 Series IP Telephones do not support RESOLUTION Remove or re administer the NAPT device or move the telephone CAUSE When first plugged in the IP telephone is unable to communicate with the Ethernet RESOLUTION Verify the connection to the Ethernet jack verify the jack is Category 5 etc Note that if the telephone is attached to a 30A switched hub upon loss of Ethernet connectivity the usual No Ethernet message is not displayed 20f5 114 4600 Series IP Telephone Release 2 2 LAN Adm
177. tions of pushed content are beyond the scope of this document The 4600 Series IP Telephones Application Programmer Interface API Guide provides detailed information about developing Push content and administering the Push feature Find the API on the Avaya support Web site http www avaya com support Further information including sample applications is also available in a Software Developer Toolkit on the Avaya support Web site For more detailed assistance in developing applications also visit the Solutions Directory on Avaya s Developer Connect Web page www devconnectprogram com and follow the Find a Solution link The Directory has a list of companies you can work with to develop applications The Solutions Directory lists all current Developer Connection Program Members with whom you can work to develop applications and their innovative solutions The members in this directory have all been approved in the program and are compliance tested to assure customer satisfaction 146 4600 Series IP Telephone Release 2 2 LAN Administrator Guide Index Numerical 4600 Series IP Telephones 34 Administering on Avaya Media Servers 46 Administering Options for 80 Administration Alternatives and Options 44 Creating Web Sites for 141 DHCP and File Servers 235 DNS Addressing 2 o 84 Dual Connection Architecture 34 Initialization Process
178. tration CAUSE Downloaded application file was not downloaded or saved correctly RESOLUTION The telephone automatically resets and attempts to re initialize CAUSE At least one of the IP Address offered by the DHCP server conflicts with another address RESOLUTION Review DHCP server administration to identify duplicate IP Address es CAUSE The 46xx telephone is attempting to discover and register with the Gatekeeper at IP Address aaa bbb ccc ddd RESOLUTION If this message appears for more than a few seconds especially if the IP Address keeps changing the telephone is unable to contact the Gatekeeper Verify network connectivity between the telephone and the Gatekeeper or revise the Gatekeeper addresses in the DHCP script files to point to different Gatekeepers See Administering 4600 Series IP Telephones on Avaya Media Servers DHCP TFTP and HTTP 1of5 Issue 2 2 April 2005 113 Troubleshooting Guidelines Table 12 Possible Error Messages During Installation or Operation of 4600 Series IP Telephones continued Error Message Cause Resolution DAS CONSI 5 5 g File too large Cannot save file Gateway Error Hardware failure IP Address in use by another NAPT Error No Ethernet CAUSE The telephone is seeking a gatekeeper on the media server using its administered gatekeeper list RESOLUTION Wait for a valid registration to occur or press to interrupt the search and re ini
179. ts and Application Files When using the media server you do not need to worry about the specific parameter names since the media server handles that for you For information Table 4 lists the parameter names from 4600 Series IP Telephone Scripts and Application Files Table 4 also indicates the corresponding field name from the media server s TFTP HTTP server application Any limits restrictions etc on the parameters are built into the media server Issue 2 2 April 2005 63 Server Administration Table 4 Media Server Field Names amp Corresponding Script File Parameter Names Media Server Field Name Script File Parameter Name Domain Name Domain Name Server HTTP Server IP Address HTTP Directory HTTP Port Source IP Addresses for SNMP Queries SNMP Community String Telephone Country Code Telephone Dial Plan Length International Access Code Long Distance Access Code National Telephone Length Outside Line Access Code Handset Audio Gain Control Status Headset Audio Gain Control Status Speaker Audio Gain Control Status Application Status CTI Status CTI UDP Port Infrared Interface Status Layer 2 Audio Priority Value Layer 2 Signaling Priority Value 802 1A VLAN Identifier Management Complex IP Addresses Management Complex Transport Layer Port Network Audio Quality Assessment Display Wait Time for DHCP Offer Ethernet Line Interface Status DOMAIN DNSSRVR HTTPSRVR HTTPDIR HTTPPORT
180. u as the administrator may not want the user to have that level of functionality For example a hotel lobby telephone probably should not allow a user to delete the concierge s Speed Dial number Further for privacy reasons that same telephone should not allow a Call Log display You can use the Application Status Flag APPSTAT to administer specific application functionality permission levels for one or more telephones APPSTAT consists of one number specifying a certain level of allowed functionality A Zero 0 value is the most limiting setting Values 2 and 3 allow increasing levels of functionality and 1 allows the user complete application functionality Issue 2 2 April 2005 95 Server Administration Table 9 Application Status Flags and Their Meaning APPSTAT Value Meaning 0 Redial and Call Log are suppressed Speed Dial changes are not allowed 1 All administered applications are displayed with full functionality This is the default value 2 Call Log is suppressed Speed Dial changes are not allowed Only one number Redial is allowed 3 Speed Dial changes are not allowed In Table 9 suppressed applications are not displayed to the user Softkey labels application tabs etc that would usually be labeled or displayed to indicate the presence of that application are not labeled or displayed Options associated with suppressed applications can continue to display unless overridden b
181. ue Range OPSTAT PHNCG PHNDPLENGTH PHNIC PHNLD PHNLDLENGTH PHNOL PHY1STAT PHY2STAT 111 011 10 Options status flags Consists of 3 bits of the form abc where each letter represents a 0 disabled off or 1 enabled on The first bit a controls the setting for all options not controlled by the second or third bits The second bit b controls the setting for view oriented options for example the 4620 s View IP Settings option if applicable The third bit c controls the setting for the LOGOFF option if applicable Telephone country code The administered international country code for the location of the serving MultiVantage server Range 1 3 digits from 1 to 999 Telephone dial plan length The length of the administered dial plan for the serving MultiVantage server Range 1 or 2 digits from 3 to 10 Telephone international access code The digits dialed to access public network international trunks from the serving Multi Vantage server Range 1 4 digits Telephone long distance access code The digit dialed to access public network long distance trunks from the serving MultiVantage server Range 1 digit or Null Length of national telephone number The number of digits in the longest possible national telephone number for the serving Avaya media server s location Range 1 or 2 digits from 5 to 15 Outside line access
182. up option and specify FTPSRVR through network administration A phone user can also specify these values as covered in Chapter 6 of the appropriate User Guide for the telephone type Automatic backup occurs whenever the user executes a Save command on a Speed Dial or Options Parameter screen Note Users can specify alternate servers and directories for example their own PCs for backups and retrievals The 4610SW 4620 4620SW 4621SW 4622SW 4625SW backup restore file can contain ASCII Extended ASCII and non ASCII characters However if the file contains non ASCII characters specifically Cyrillic Hebrew Katakana Han or Hiragana characters the file must be stored in UTF 8 form The 4610SW 4620 4620SW 4621SW 4622SW 4625SW creates a file in this form automatically But if you opt to create a backup restore file yourself or edit this file you must do both of the following 1 Insert a blank line at the beginning of the file and 2 Save the file in UTF 8 format These precautions ensure that regardless of how your editor stores the data file the telephone can read the contents If you fail to insert the blank line the first line of data might be ignored The 4620 and 4625SW do not support display of Cyrillic Hebrew Han or Hiragana characters Even the 4610SW 4620SW 4621 SW 4622SW cannot support all Han or Hiragana characters If you insert a character that the 4610SW 4620SW 4621SW 4622SW does not support the display shows that cha
183. user time and effort This is the Enhanced Dialing feature The key to this feature s success is accurate administration of several important values Table 8 summarizes these values and their meanings That information is expanded upon in this section Note In all cases the values you administer are the values relevant to the Avaya media server s location at which the IP telephones are registered If a telephone is in Japan but its media server is in the United States set the PHNCC value to 1 for the United States In all cases the digits the phones insert and dial are subject to standard Avaya media server features and administration This includes Class of Service COS Class of Restriction COR Automatic Route Selection ARS etc As indicated in Table 6 you can administer the system parameter ENHDIALSTAT to turn off the Enhanced Local Dialing feature Issue 2 2 April 2005 85 Server Administration The system values relevant to the Enhanced Dialing Feature are e PHNCC the media server s international country code For example 1 for the United States 44 for the United Kingdom etc e PHNDPLENGTH the length of the dial plan on the media server e PHNIC the digits the media server dials to access public network international trunks For example 011 for the United States e PHNLD the digit dialed to access public network long distance trunks on the media server e PHNLDLENGT
184. ut notona handset the user is on Speaker and hears no echo but the far end hears echo the user experiences sudden silences such as gaps in speech or static clipped or garbled speech etc The 4612 or 4624 IP Telephone works properly except the phone does not ring CAUSE Echo from digital to analog conversion on your Avaya media server trunk RESOLUTION Verify which trunk is causing the echo and swap the trunk s Trunk Termination parameter on the PBX CAUSE Improper headset adapter RESOLUTION Replace adapter with Avaya s M12LU or 3412 HIC adapters We recommend the M12LU since it supports Automatic Gain Control CAUSE Room acoustics RESOLUTION Ensure that there are six inches or so of blank space to the right of the telephone If that is insufficient use the handset CAUSE Jitter delay dropped packets etc RESOLUTION One or more Quality of Service QoS features should be implemented in the network See Chapter 3 of the 4600 Series IP Telephone Installation Guide CAUSE Improper non Category 5 wiring RESOLUTION Replace non Category 5 wiring with Category 5 wiring CAUSE The Ringer Off RngOF softkey feature has been activated RESOLUTION Use the softkey Menu option to access the RngOF feature A downward pointing triangle means the Ringer is off Ensure that the triangle points up Also check the Volume setting on the telephone Finally do a self test on the telephone 3 o
185. ven parameter is administered in multiple places the last server to provide the parameter has precedence The precedence is manual administration DHCP TFTP HTTP the media server and finally FTP backup files if administered and if permitted Any settings the IP telephone receives from FTP backup files or in their absence the media server overwrite any previous settings including manual settings The only exception to this sequence is in the case of VLAN IDs In the case of VLAN IDs the usual sequence applies through TFTP or HTTP as appropriate If the VLAN ID after TFTP or HTTP is not zero any VLAN ID from the media server is ignored Administering 4600 Series IP Telephones on Avaya Media Servers DEFINITY Releases 9 9 5 10 and Avaya Communication Manager Software Release 1 1 DEFINITY Releases 9 and 9 5 provide support for the 4606 4612 and 4624 IP Telephones DEFINITY Release 10 adds support for the 4630 and 4630SW IP Telephones Avaya Communication Manager Software Release 1 1 adds support for the 4602 4602SW and 4620 4620SW IP Telephones Administration of a 4612 and 4624 IP Telephone is identical to a 6424 IP softphone The 4610SW and 4690 are not natively supported but can be aliased as 4620 IP Telephones See Related Documents on page 15 particularly the Administration for Network Connectivity and the Administrator Guides Follow these guidelines e On the Customer Opt
186. ver provides the 4600 Series IP Telephone with a script file and if appropriate new or updated application software See Step 3 Telephone and File Server on page 36 under Initialization Process In addition you can edit an associated settings file to customize telephone parameters for your specific environment See Administering Options for the 4600 Series IP Telephones on page 80 Issue 2 2 April 2005 35 Overview of Voice over IP VoIP and Network Protocols Initialization Process These steps offer a high level description of the information exchanged when the telephone initializes and registers This description assumes that all equipment is properly administered ahead of time This description can help you understand how the 4600 Series IP Telephones relate to the routers and servers in your network Step 1 Telephone to Network The telephone is appropriately installed and powered After a short initialization process the telephone identifies the LAN speed and sends a message out into the network identifying itself and requesting further information A router on the network receives this message and relays it to the appropriate DHCP server Step 2 DHCP Server to Telephone The DHCP file server provides information to the telephone as described in DHCP and File Servers on page 47 Among other data passed to the telephone is the IP Address of the TFTP or HTTP server which is crucial for the next step Ste
187. window right click the Scope Options folder under the scope you created in the last procedure A drop down menu displays Click the Configure Options option The Scope Options dialog box displays In the General tab page under the Available Options check the 066 Boot Server Host Name Options checkbox The String Value dialog box displays Enter the TFTP Server address es in the String Value Use the same TFTPSRVR value format as discussed in TFTP Generic Setup on page 62 For example if you had a TFTP server at IP Address zzz zzz zzz zzz and a second TFTP server at address tftoserver yourco com in the string value enter ZZZ ZZZ ZZZ ZZZ tftoserver yourco com In the left pane of the DHCP right click the DHCP Server name then click Set Predefined Options 6 Under Predefined Options and Values click Add 7 In the Option Type Name field enter any appropriate name for example Avaya IP Telephones 60 4600 Series IP Telephone Release 2 2 LAN Administrator Guide DHCP 8 Change the Data Type to String 9 In the Code field enter 176 then click the OK button twice The Predefined Options and Values dialog box closes leaving the DHCP dialog box enabled 10 Expand the newly created scope to reveal its Scope Options 11 Click Scope Options and select Action gt Configure Options from the menu 12 In the General tab page under the Available Options check th
188. y if you are logging in from a remote location and want to log the other user off press the key twice once at each prompt CAUSE The 4600 Series Telephone was originally installed on one switch with Static Addressing and has subsequently been installed on another switch with an active DHCP server assigning dynamic IP Addresses RESOLUTION Reset the telephone CAUSE This release of the Avaya media server does not support the current version of the IP telephone RESOLUTION Upgrade to the current version of Avaya media server software CAUSE The telephone has a hardware fault RESOLUTION Replace the telephone CAUSE A device between the telephone and the call server is invoking Network Address Port Translation which the 4600 Series IP Telephones do not support RESOLUTION Contact the System Administrator to remove or re administer the NAPT device CAUSE The telephone has registered with the call server but network problems have prevented the telephone from opening a TCP socket Note This message only occurs on older software versions Telephones with newer software automatically reset RESOLUTION Press the button to reset the telephone and contact the Network System Administrator to report the network problem CAUSE An invalid PBX Registration password has been entered RESOLUTION Re enter the password if entered incorrectly If appropriate verify proper password with respect to switch administration
189. y appropriate OPSTAT parameter administration However displayed options have no effect while the application is suppressed In Table 9 Speed Dial changes are not allowed means the Speed Dial application displays and the user can make calls as normal However any controls that allow the user to change any aspect of the Speed Dial application do not display This restriction includes the ability to add delete or edit any Speed Dial name or number In Table 9 Only one number Redial is allowed means the user Option that allows a choice between displaying one three or six of the last numbers dialed depending on the telephone is suppressed The Redial buffer stores only one number The Redial application does not display since the user can redial only one number This restriction allows a certain measure of privacy once a given user has left the telephone Note that you can e set APPSTAT to 1 for example in a staging area e administer a given telephone with Speed Dial entries of your choice like the Concierge Speed Dial button in an earlier example e then move the telephone to where it will be used where you have administered APPSTAT to be say 0 zero When the relocated telephone resets it retains its Speed Dial entries like Concierge but does not allow the user to create new entries When you set APPSTAT to any valid value other than 1 the telephone does not accept any Speed Dial button label changes that m
190. y or more For example Windows NT DHCP reserves expired leases for about one day This reservation period protects a client s lease for a short time If the client and the DHCP server are in two different time zones the computers clocks are not in synch or the client is not on the network when the lease expires there is time to correct the situation The following example shows the implication of having a reservation period Assume two IP Addresses therefore two possible DHCP leases Assume three IP telephones two of which are using the two available IP Addresses When the first two telephones lease expires the third telephone cannot get a lease until the reservation period expires Even if the other two telephones are removed from the network the third phone remains without a lease until the reservation period expires 52 4600 Series IP Telephone Release 2 2 LAN Administrator Guide DHCP In Table 3 the 4600 Series IP Telephone sets the system values to the DHCPACK message field values shown Table 3 DHCPACK Setting of System Values System Value Set to IPADD The yiaddr field NETMASK Option 1 if received GIPADD The first four octets of Option 3 if received TFTPSRVR The first four octets of the siaddr field The rest of this section describes some common DHCP servers Windows NT 4 0 DHCP Server This section contains details on how to verify and configure the DHCP server included in the Window

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