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Avaya 4600 IP Phone User Manual

1. Click the Configure Options option The Scope Options dialog box displays In the General tab page under the Available Options check the 066 Boot Server Host Name Options checkbox The String Value dialog box displays Enter the TFTP Server address es in the String Value Use the same TFTPSRVR value format as discussed in TFTP Generic Setup on page 75 For example if you had a TFTP server at IP address Zzz zzz zzz zzz and a second TFTP server at address tftoserver yourco com in the string value enter ZZZ ZZZ ZZZ zzz tftpserver yourco com In the left pane of the DHCP right click the DHCP Server name then click Set Predefined Options 6 Under Predefined Options and Values click Add 7 In the Option Type Name field enter any appropriate name for example Avaya IP Telephones 8 Change the Data Type to String 9 In the Code field enter 176 then click the OK button twice 10 11 12 13 The Predefined Options and Values dialog box closes leaving the DHCP dialog box enabled Expand the newly created scope to reveal its Scope Options Click Scope Options and select Action gt Configure Options from the menu In the General tab page under the Available Options check the Option 176 checkbox In the Data Entry box enter the DHCP IP telephone option string as described in DHCP Generic Setup on page 62 Note You can enter the text string directly o
2. A screen displays the following prompt on the top line Are you sure no yes 3 Press the button to terminate the procedure without clearing the values Press the button to clear all values to their initial default values A confirmation tone sounds and the following text displays left justified at the top of the display Clearing values The telephone is cleared to its out of the box state Issue 4 August 2006 135 Troubleshooting Guidelines The Reset Administrative Option As indicated in some troubleshooting procedures sometimes it is appropriate to reset the 4600 Series IP Telephone Procedures on how to do so are printed in this section You can also find reset procedures in Chapter 3 of the 4600 Series IP Telephone Installation Guide These parameters and settings are reset to default values including null as applicable when the Reset procedure finishes e Registration extension and password e All values administered by local procedures in accordance with Chapter 3 of the 4600 Series IP Telephone Installation Guide e All values previously downloaded using DHCP or from a TFTP settings file These values of course are usually restored when the telephone re registers after the reset Note If PROCSTAT was administered to 1 as described in Chapter 4 Server Administration you cannot invoke the RE SET option In addition if PROCPSWD was administered as non null you must ent
3. Null to 0 OPSTAT the parameter description in Table 10 was clarified PHY2PRIO the parameter description in Table 10 was changed to eliminate a reference to a drop down menu selection PHY2VLAN the parameter description in Table 10 was expanded PUSHCAP the parameter description in Table 10 was expanded SNMPADD the parameter description in Table 10 was expanded SNMPSTRING the default value changed from public to Null STATIC the parameter description in Table 10 was changed Issue 4 August 2006 13 Introduction Terms Used in This Guide 802 1D 802 1Q 802 1X ARP CELP CLAN CNA DHCP DiffServ DNS EAP Gatekeeper H 323 HTTP HTTPS IETF LAN LDAP 802 1Q defines a layer 2 frame structure that supports VLAN identification and a QoS mechanism usually referred to as 802 1D Authentication method for a protocol reguiring a network device to authenticate with a back end Authentication Server before gaining network access Applicable 4600 Series IP telephones support IEEE 802 1X as a Supplicant with the EAP MD5 authentication method Address Resolution Protocol used for example to verify that the IP address provided by the DHCP server is not in use by another IP telephone Code excited linear predictive Voice compression reguiring only 16 kbps of bandwidth Control LAN type of Gatekeeper circuit pack Converged Network Analyzer an Avaya product to
4. e The TFTP Protocol Revision 2 TFTP July 1992 by K Sollins STD 33 RFC 1350 as updated by TFTP Option Extension May 1998 by G Malkin and A Harkin RFC 2347 e An Ethernet Address Resolution Protocol ARP November 1982 by David C Plummer STD 37 RFC 826 e Dynamic Host Configuration Protocol DHCP March 1997 by R Droms RFC 2131 e DHCP Options and BOOTP Vendor Extensions March 1997 by S Alexander and R Droms RFC 2132 e RTP A Transport Protocol for Real Time Applications RTP RTCP January 1996 by H Schulzrinne S Casner R Frederick V Jacobson RFC 1889 e Definition of the Differentiated Services Field DS Field in the IPv4 and IPv6 Headers DIFFSRV December 1998 by K Nichols S Blake F Baker and D Black RFC 2474 e Introduction to version 2 of the Internet standard Network Management Framework SNMPv2 April 1993 by J Case K McCloghrie M Rose and S Waldbusser RFC 1441 e Management Information Base for Network Management of TCP IP Internets MIB II March 1991 edited by K McCloghrie and M Rose RFC 1213 22 4600 Series IP Telephone LAN Administrator Guide Related Documents SNMPv2 Management Information Base for the Internet Protocol using SMlv2 November 1996 edited by K McCloghrie RFC 2011 Structure of Management Information Version 2 SMlv2 April 1999 edited by K McCloghrie D Perkins and J Schoenwaelder RFC 2578 Resource ReSerVation Protocol VI S
5. Received Audio G711 G 726A or G729 Coding Silence Suppression Yes if the telephone knows the far end has silence suppression Enabled No if the telephone knows the far end has silence suppression Disabled or the telephone does not know either way Packet Loss No data or a decimal percentage Late and out of sequence packets are counted as lost if they are discarded Packets are not counted as lost until a subsequent packet is received and the loss confirmed by the RTP sequence number Packetization Delay No data or an integer number of milliseconds The number reflects the amount of delay in received audio packets and includes any look ahead delay associated with the codec One way Network No data or an integer number of milliseconds The number is one half Delay the value RTCP computes for the round trip delay Network Jitter No data or an integer number of milliseconds reporting the average Compensation Delay delay introduced by the telephone s jitter buffer 88 4600 Series IP Telephone LAN Administrator Guide QoS For 4602 4602SW 4602SW IP Telephones the Network Audio Quality Screen gives the user a qualitative assessment of the current overall audio quality This assessment is based on separate evaluations of e the Packet Loss and e the total Network Delay which is the sum of Packetization Delay One way Network Delay and Network Jitter Compensation Delay and e consideration of the codec in use You can d
6. Directory Server Port 389 or as set by DIRLDAPPORT Web or Proxy Server Port Usually 80 for Web servers and 8000 for proxy servers but URLs may specify other ports randomly selected Issue 4 August 2006 41 Overview of Voice over IP VoIP and Network Protocols Applications continued 4600 Series IP Telephone Another 4600 Series 2 IP Telephone Port 5000 mag HOREAAE DEE wj Port 5000 only active if IR Object Relay is only IRSTAT is 1 supported by the 4620 and 4620SW Operating System SMTP TCP IP selected only active if Port 25 SMTPSRVR is non null IR Object Relay is only and if IRSTAT is 1 supported by the 4620 and 4620SW Suggestions for Installation and Configuration Reliability and Performance There is a cost performance trade off associated with Voice over IP Greater reliability and improved performance can be obtained through server redundancy and components with higher bandwidth capabilities The reliability and performance of the traditional PBX systems are very high to date Much of the LAN is outside the PBX s control However consider the points in the next paragraph to enhance the reliability and performance of the IP telephone network All 4600 Series IP Telephones support the tools ping and traceroute These are standard LAN WAN tools to identify e whether two points on a network can communicate with each o
7. However if the file contains non ASCII characters specifically Cyrillic Hebrew Katakana Han or Hiragana characters the file must be stored in UTF 8 form The 4610SW 4620 4620SW 4621 SW 4622SW 4625SW creates a file in this form automatically But if you opt to create a backup restore file yourself or edit this file you must do both of the following 1 Insert a blank line at the beginning of the file and 2 Save the file in UTF 8 format These precautions ensure that regardless of how your editor stores the data file the telephone can read the contents If you fail to insert the blank line the first line of data might be ignored The 4620 and 4625SW do not support display of Cyrillic Hebrew Han or Hiragana characters Even the 4610SW 4620SW 4621 SW 4622SW cannot support all Han or Hiragana characters If you insert a character that the 4610SW 4620SW 4621SW 4622SW does not support the display shows that character as a rectangle In addition to Speed Dial labels and associated telephone numbers the following options settings and non password parameters are saved during a backup Setting Parameter Name Type Personalized Ring Option Redial Option Phone Screen on Answer Option Phone Screen on Calling Option Call Timer Option Message Display Rate Option Call Appearance Width Option 4620 4620SW 4621SW 4622SW and 4625SW only H 323 only Visual Alerting Option Call Log Enable Option Contrast Option Display Lan
8. Required Network Information Before Installation Per DHCP Server for the New IP Address field Select Add and then OK 68 4600 Series IP Telephone LAN Administrator Guide DHCP Adding the DHCP Option Use the following procedure to add the DHCP option 1 Highlight the scope you just created Select Scope under DHCP Options Select the 176 option that you created from the Unused Options list Click the Add button Select option 003 from the Unused Options list Click the Add button Click the OK button Select the Global parameter under DHCP Options Select the 176 option that you created from the Unused Options list Click the Add button Click the OK button mb O O DAN 0 GI Bb W N k Activating the Leases Use the following procedure to activate the leases 1 Click Activate under the Scope menu The light bulb icon for the scope lights Verifying Your Configuration This section describes how to verify that the 46XXOPTIONSs are correctly configured for the Windows NT 4 0 DHCP server Verify the Default Option 176 46XXOPTION Use the following procedure to verify the default option 1 Select Start gt Programs gt Admin Tools gt DHCP Manager 2 Expand Local Machine in the DHCP servers window by double clicking until the sign changes to a sign In the DHCP servers frame click the scope for the IP telephone Select Defaults from the DHCP_Options menu In the O
9. TFTP server IP address es H 323 only if applicable 3 Subnet mask 4 Avaya Media Server H 323 only Gatekeeper IP address es 5 Avaya Media Server Gatekeep H 323 only Although this can be a value er port between 0 and 65535 the default value is 1719 Do not change the default value unless that value conflicts with an existing port assignment 6 TFTP server file path H 323 only if applicable 7 Telephone IP address range From To 8 DNS server address es If applicable 9 HTTP server address es If applicable 10 HTTPS TLS server If applicable address es The file server file path is the root directory the server uses for all transfers This is the default directory all files will be uploaded to or downloaded from In configurations where the upgrade script and application files are in the default directory do not use item 6 in Table 3 Required Network Information Before Installation Per DHCP Server on page 60 60 4600 Series IP Telephone LAN Administrator Guide DHCP DHCP This section provides basic information on DHCP servers and generic information on DHCP server administration Choosing a DHCP Configuration A discussion on how to best set up your network to work with the 4600 Series IP Telephones is beyond the scope of this document See Network Assessment on page 32 This document concentrates on the simplest case of the single LAN segment Information provided here can be extrapolated fo
10. The Push Feature 2 280082 eee 173 IMPOJUCI N 66 4 8656S sin va ve 4 EDEMA REED a 5 ss 305 173 Push Comet ais ddr aa ass 173 PUSH Priorities 4 04 r 6 aa ad as ER AA AA AAA a Oe we 174 For More Information on Push 2 000 ee eee ee 4 174 IS ASESINA AAA AAA ES Eee 175 Issue 4 August 2006 7 Contents 8 4600 Series IP Telephone LAN Administrator Guide Chapter 1 Introduction About This Guide This guide provides a description of Voice over IP and describes how to administer the DHCP TFTP and HTTP servers It also covers how to troubleshoot operational problems with the 4600 Series IP Telephones and the servers The 4600 Series IP Telephone product line supports two signaling protocols the Session Initiation Protocol SIP and the H 323 protocol The chart below shows the 4600 Series IP Telephone models and the protocol s they support IP Telephone Model H323 Protocol Supported SIP Protocol Supported 4601 4601 4602 4602SW 4602SW 4606 4610SW 4612 4620 4620SW 4621SW 4622SW 4624 4625SW 4630 4630SW 4690 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No No Yes Yes Yes No Yes No No Yes Yes No No No No No No Issue 4 August 2006 9 Introduction Sets that support both protocols for example the 4610SW do not support each protocol simultaneously Instead a given telephone must be loaded with software that sup
11. Typographic Conventions 00 17 Online Documentation a e a nunna na 17 Related DOCUMERM S 1 5 44 orion A 18 ETFIDOCUMEnES 6 464 marina a a dra ees 22 ITU Documents gt amp 24 6 a 8 aa 4 a hd A A a 24 ISO IEC ANSI IEEE Documents 0002 eee eee nunnu 25 Customer SUPPO cok ek emis Kh Oe RA em eee A korpe 25 Chapter 2 Overview of Voice over IP VoIP and Network Protocols 27 Ilntoduelioh lt omar Aa des 27 Overview of Voice over IP VolP o 27 Data and Voice Network Similarities lt 27 Delay and UNG ecards Te ees 28 Tandem ODIO 62h 4c b a bd eee bes 29 Voice Coding Standards eee ee ee enn 29 Telephony Protocols 1 444 4 0525244642 d AOE 1 nomos 29 DAP 0 13 mea EDD Ce EEE DEEDES EE OE EER OES 29 TFIP ocios abrir ida id 30 A o od a Sy ps dos a a 30 ON 86 un CROMER EER ta v ed ek a aa vdle ad ka kaa ax 2 xd 30 MAT cnica ee sa hk ea AAA AAA on e 31 es aan at ee oe oe ae See dd ee oe ee 31 SNMP ss 835 m ads sd AR 32 Network Assessment enne 32 4600 Series IP Telephones ee 33 SOMA 400 6 EMEA RADAR SERED DAA AAA 34 DHCP and File Servers ee 34 E A sea ear Atan 86 oss s a ea ee E Se 35 Registration and Authentication 2 6 ee eee ee ees 35 ere es ee ee eee lee ee esp SH ee ee ee
12. While contents and document text frames provide a useful method to browse a series of pages frames also use up real estate just like scrolloars Even if the frame decorations are all turned off a frame containing the majority of the document text suffers the problems discussed in Images the frame width is smaller increasing the chances of adding a horizontal scrollbar Additionally a single text line has fewer viewable characters and the page becomes even more difficult to read and comprehend Using simple top and bottom page or section navigation buttons can make up for the missing contents frame The interaction between frames and scrollbars is another important area of concern While most browsers manage scrolling within each frame independently the 4630 Web Access Application only scrolls the entire single window Scrolling by window moves the user s view of the frames as a whole but does not scroll any of the data in individual frames Data is likely to be in frames that can never be seen Minimal screen real estate and scrolling issues make frames something to avoid 164 4600 Series IP Telephone LAN Administrator Guide Design Guidelines Fonts Font size is a major concern in the browser Without designer intervention the browser displays text as if it were running on a PC in a normal width and height display This means that the fonts shown appear huge relative to the screen size As a result only seven lines of text can
13. and Network Protocols Chapter 3 Requirements Chapter 4 Server Administration Chapter 5 Troubleshooting Guidelines Appendix A Avaya 46xx IP Telephone MIB Appendix B Creating Web Sites for the 4630 4630SW IP Telephone Appendix C Creating Web Sites for Other 4600 Series IP Telephones Appendix D Administering Thin Client Directories Appendix E The Push Feature Document Organization Provides an overview of the 4600 Series IP Telephone LAN Administrator document Describes VolP and factors influencing its performance that must be considered when implementing this feature Describes the hardware and software requirements for Avaya s VoIP offering Describes DHCP TFTP and HTTP administration for the 4600 Series IP and SIP IP Telephones Describes messages that might occur during the operation of the 4600 Series IP Telephones Provides a link to the MIB specification for the 46xx IP Telephones 4601 4601 4602 4602SW 4602SW 4606 4610SW 4612 4620 4620SW 4621SW 4622SW 4624 4625SW and 4630 4630SW Provides information on creating and customizing Web sites for viewing on the 4630 4630SW IP Telephone Also describes the current capabilities and limitations of the 4630 4630SW s Web Browser Provides information on creating and customizing Web sites for viewing on the 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephones Provides information on
14. power brick and the 4690 has its own power interface module The 4630SW does not come with a power brick For the 4630SW you must order the power brick separately if LAN powering will not be used for that particular telephone model IEEE 802 3af 2003 if the LAN supports this powering scheme Note that the 4630 and 4690 cannot be powered this way but the 4630SW can be powered this way e Verify that the 4600 Series IP Telephone package includes the following components 1 telephone set 1 telephone handset Note that the 4622SW and the 4690 telephones do not come with handsets 1 HADU 4 conductor coiled handset cord that is 9 feet long when extended plugged into the telephone and the handset The handset cord for the 4601 and 4601 is 6 feet long Not applicable for the 4622SW and 4690 IP Conference Telephones 1 Category 5 modular line cord for the connection from the IP telephone to the Ethernet wall jack 4600 Series IP Telephone Safety Instructions 555 233 779 Power Interface Module for the 4690 IP Conference Telephone only Power Brick for 4630 IP Telephones only Stylus for 4630 4630SW IP Telephones only e You might need a Category 5e modular line cord for the connection from the 4600 Series IP Telephone to the PC Note See the 4600 Series IP Telephone Installation Guide Issue 4 August 2006 49 Requirements Software Requirements The following software is required for 4600 Series IP Telephones
15. the digits the phones insert and dial are subject to standard Avaya Media Server features and administration This includes Class of Service COS Class of Restriction COR Automatic Route Selection ARS etc As indicated in Table 10 you can administer the system parameter ENHDIALSTAT to turn off the Enhanced Local Dialing feature Issue 4 August 2006 111 Server Administration The system values relevant to the Enhanced Dialing Feature are e PHNCC the media server s international country code For example 1 for the United States 44 for the United Kingdom etc e PHNDPLENGTH the length of the dial plan on the media server e PHNIC the digits the media server dials to access public network international trunks For example 011 for the United States e PHNLD the digit dialed to access public network long distance trunks on the media server e PHNLDLENGTH the maximum length in digits of the national telephone number for the country in which the Avaya Media Server is located e PHNOL the character s dialed to access public network local trunks on the media server Example A corporate voice network has a 4 digit dialing plan The corporate WML Web site lists a 4 digit telephone number as a link on the Human Resources page A 4620 user selects that link The 4620 deduces the telephone number is part of the corporate network because the telephone number s length is the same as the corporate dia
16. 176 to identify the VLAN IDs used for the Ethernet line interface and the secondary Ethernet interface for VLAN separation In this instance if your voice VLAN ID is xxx and your data VLAN ID is yyy at a minimum add the following string to Option 176 L2Q 1 L2QVLAN XXX PHY2VLAN yyy The following is the recommended format for VLAN separation on dynamically programmed IP telephones In this example L2Q 1 L2QVLAN XXX VLANSEP 1 PHY2VLAN Yyy PHY2PRIO Z To enable VLAN separation also set related parameters in the 46xxsettings txt file as described in 4600 Series IP Telephone Scripts and Application Files on page 77 Note The total length of the DHCP packet cannot exceed 576 bytes List the TFTPDIR value before the TFTPSRVR value if the latter is specified in the SSON Some DHCP applications limit the length of Option 176 to 247 characters You can have SIP specific H 323 specific or common system parameters in the same SSON Option All such parameters are downloaded to all IP telephones but only the relevant parameters for a given telephone are acted upon The 4600 Series IP Telephones do not support Regular Expression Matching and therefore do not use wildcards See Administering Options for the 4600 Series IP Telephones on page 100 In configurations where the upgrade script and application files are in the default directory do not use the TFTPDIR lt path gt You do not have to use Option 176 If you do not use this
17. 3 Option 3 Gateway router IP address es As described in Table 3 item 1 If using more than one address the total list can contain up to 255 total ASCII characters You must separate IP addresses with commas with no intervening spaces Option 6 DNS server s address list If using more than one address the total list can contain up to 127 total ASCII characters You must separate IP addresses with commas with no intervening spaces At least one address in Option 6 must be a valid non zero dotted decimal address Otherwise DNS will fail Option 15 DNS Domain Name This string contains the domain name to be used when DNS names in system parameters are resolved into IP addresses This domain name is appended to the DNS name before the 4600 IP Telephone attempts to resolve the DNS address Option 15 is necessary if you want to use a DNS name for the TFTP server Otherwise you can specify a DOMAIN as part of customizing TFTP as indicated in DNS Addressing on page 110 Option 51 DHCP lease time Optional Avaya recommends a lease time of six weeks or greater Expired leases cause Avaya IP Telephones to reboot Avaya recommends providing enough leases so an IP address for an IP telephone does not change if it is briefly taken offline 62 4600 Series IP Telephone LAN Administrator Guide DHCP Note The DHCP standard states that when a DHCP lease expires the device should immediately cease using its assigned IP addr
18. 4610SW 4620 4620SW 4621SW 4622SW 4625SW and 4630 4630SW have a variety of telephony related applications e g Speed Dial Call Log Web Browser etc These applications might obtain a telephone number during operation For example the Call Log saves an incoming caller s number while the Web browser might obtain a dialable link from a corporate Web site Before Release 1 8 software when the user indicated a desire to call one of these incoming numbers the 4610SW 4620 4620SW 4630 4630SW would first require the user to edit the number generally by prepending digits to account for dial access codes country codes if applicable etc As of Release 1 8 the 4610SW 4620 4620SW 4630 4630SW can evaluate a raw telephone number This is also true of the 4621SW 4622SW and 4625SW as of Release 2 2 Based on administered parameters the telephone can automatically prepend the correct digits saving the user time and effort This is the Enhanced Dialing feature The key to this feature s success is accurate administration of several important values Table 12 summarizes these values and their meanings That information is expanded upon in this section Note In all cases the values you administer are the values relevant to the Avaya Media Server s location at which the IP telephones are registered If a telephone is in Japan but its media server is in the United States set the PHNCC value to 1 for the United States In all cases
19. 46xx IP Telephone Software Using Avaya Media Servers This White Paper provides information on using HTTP HTTPS or TFTP file transfer protocols to transfer Avaya 46xx IP telephone software from Avaya Media Servers to Avaya 46xx IP telephones SIP Support in Release 3 0 of Avaya Communication Manager running on the Avaya S8300 S8500 and 8710 Media Server 555 245 206 This document describes requirements and introduces procedures for administering SIP Session Initiation Protocol with Avaya Communication Manager Release 3 0 Issue 4 August 2006 19 Introduction Converged Communications Server Release 3 0 Installation and Administration 555 245 705 This document describes procedures for installing and administering the Converged Communication Server used by Session Initiation Protocol SIP IP Telephones Avaya Extension to Cellular and Off PBX Station OPS Installation and Administration Guide 210 100 500 This document describes the installation administration maintenance and troubleshooting tasks necessary to install and set up Avaya Extension to Cellular and Off PBX Stations Avaya IP Telephone File Server Application Reference Guide 16 601433 This document describes how to install and implement the File Server Application for IP Telephones 4600 Series IP Telephones Safety Instructions 555 233 779 This document contains important user safety instructions for the 4600 Series IP Telephones 30A Switched Hub S
20. 92 94 94 95 95 Issue 4 August 2006 5 Contents Setting the Date and Time on SIP IP Telephones Setting the Dial Plan on SIP IP Telephones Customizing the 4630 4630SW IP Telephone 4630 4630SW Backup Restore Gall LOG Archiv s a 4 s 68 bo SERS ara Customizing 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephones 2 2 2 ee ee ee eee ee The Application Status Flag APPSTAT 0 Backup Restore for 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephones 00 eae Chapter 5 Troubleshooting Guidelines introductio cic 484 ede OE ee Error Conditions ri oei erta era e eas ERE CREED ED ERO OS The Clear Administrative Option lt lt The Reset Administrative Option lt lt Reset System Values ccoo cocino naian nnie ne Restart the Telephone nnana The View Administration Option lt lt Error Message cena as a 6 400 A wee Troubleshooting the 4601 IP Telephone lt lt Appendix A Avaya 46xx IP Telephone MIB Downloading the Avaya 46xx IP Telephone MIB Appendix B Creating Web Sites for the 4630 4630SW IP Telephone IDTFOGUICHON
21. DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware Products originally sold by Avaya and ultimately utilized by End User License Type s Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Third party Components Certain software programs or portions thereof included in the Prod
22. DHCP server containing the IP addresses and subnet mask listed The IP telephone cannot function without an IP address The failure of a DHCP server at boot time leaves all the affected voice terminals unusable A user can manually assign an IP address to an IP telephone This can cause a problem when the DHCP server finally returns because the telephone never looks for a DHCP server unless the static IP data is unassigned manually In addition manual entry of IP data is an error prone process Avaya therefore strongly recommends that a DHCP server be available when the IP telephone reboots If a DHCP server is not available at remote sites during WAN failures the IP telephone is not available after a reboot 34 4600 Series IP Telephone LAN Administrator Guide 4600 Series IP Telephones A minimum of two DHCP servers are recommended for reliability Avaya strongly recommends that a DHCP server be available at remote sites if WAN failures isolate IP telephones from the central site DHCP server s The file server provides the 4600 Series IP Telephone with a script file and if appropriate new or updated application software See Step 3 Telephone and File Server on page 36 under Initialization Process In addition you can edit an associated settings file to customize telephone parameters for your specific environment See Administering Options for the 4600 Series IP Telephones on page 100 H 323 Registration and Authenticati
23. HEHEHE HEHE HE HE HEHE HEHE HE HE HE HE HEHE HEHE HE HE HE HHE EH EH HH HH download definity bigApp HHEHHHHHHEHHHHEHHHHHHHHHHHHHHHH HH DEF46xx IF SMODEL4 SEQ 4602 goto DEF4602 IF MODEL4 SEQ 4606 goto DEF4606 Issue 4 August 2006 81 Server Administration IF SMODEL4 SEQ 4612 goto DEF4624 IF SMODEL4 SEQ 4620 goto DEF4620 IF SMODEL4 SEQ 4624 goto DEF4624 goto END definity bigApp for 4602 model DEF4602 SET APPNAME ap4602r1l 61 bin goto END definity bigApp for 4606 model DEF4606 SET APPNAME def06r1 73 bin goto END definity bigApp for 4620 model DEF4620 SET APPNAME def20rl 73 bin goto END definity bigApp for 4612 amp 4624 model DEF4624 SET APPNAME def24rl 73 bin goto END END HEHE HEHEHE HEHE HE HE HE HE HEHE HE HE HE HE HE HE HE HE HE HE HE HE HE HE HE HE HE HE HE HEHE HHEH download the 46xx Settings script HEHE HEHEHE HEHE HE HE HE HE HEHE HEHE HE HE HE HE HE HE HE HE HE HE HE HEHE HE HE HE HE HEHE HHHH GET 46xxsettings scr GET 46xxsettings txt Contents of the Settings File Check the last lines of the Upgrade Script file example in the previous section They show that after checking the application software the 4600 Series IP Telephone looks for a 46xx settings file This optional file is under your control and is where you can identify non default option settings application specific parameters etc The Avaya support Web site has a template for this file for downloading An ex
24. IF name SEQ string GOTO tag Conditionals cause the Goto command to be processed if the value of name is a case insensitive equivalent to string If no such name exists the entire conditional is ignored e SET commands of the form SET parameter name value Invalid values cause the specified value to be ignored for the associated parameter_name so the default or previously administered value is retained All values must be text strings even if the value itself is numeric a dotted decimal IP address etc 78 4600 Series IP Telephone LAN Administrator Guide 4600 Series IP Telephone Scripts and Application Files Note Enclose all data in quotation marks for proper interpretation The Avaya provided upgrade script file includes lines that tell the telephone to GET 46xxsettings scr and 46xxsettings txt These lines cause the telephone to use TFTP HTTP to attempt to download the file specified in the GET command If the file is obtained its contents are interpreted as an additional script file That is how your settings are changed from the default settings If the file cannot be obtained the telephone continues processing the upgrade script file The upgrade script file is processed so that if there is no 46xxsettings scr file the telephone looks for a 46xxsettings txt file If the settings file is successfully obtained but does not include any setting changes the telephone stops using TFTP or HTTP This happens when you initially download the
25. LAN Administrator Guide Customer Support ISO IEC ANSI IEEE Documents The following documents are available free from the ISO IEC standards Web site http www standards ieee org getieee802 portfolio html International Standard ISO IEC 8802 2 1998 ANSI IEEE Sid 802 2 1998 Edition Information technology Telecommunications and information exchange between systems Local and metropolitan area networks Specific reguirements Part 2 Logical Link Control ISO IEC 15802 3 1998 ANSI IEEE Std 802 1D 1998 Edition Information technology Telecommunications and information exchange between systems Local and metropolitan area networks Common specifications Part 3 Media Access Control MAC Bridges IEEE Sid 802 10 1998 IEEE Standards for Local and Metropolitan Area Networks Virtual Bridged Local Area Networks IEEE Sid 802 3af 2003 IEEE Standard for Information technology Telecommunications and information exchange between systems Local and metropolitan area networks Specific reguirements Part 3 Carrier Sense Multiple Access with Collision Detection CSMA CD Access Method and Physical Layer Specifications Amendment Data Terminal Eguipment DTE Power via Media Dependent Interface MDI IEEE Sid 802 1X 2004 IEEE Standard for Local and Metropolitan Area Networks Port Based Network Access Control IEEE Sid 802 14B 2005 IEEE Standard for Local and Metropolitan Area Networks Station and Media Access Control Connectiv
26. RFC 2131 Section 4 5 Option 59 DHCP lease rebind time if desired If not received or if this value is greater than that for Option 51 the default value of T2 rebinding timer is used as per RFC 2131 Section 4 5 Option 66 TFTP Server Name Applicable to H 323 only Note Microsoft DHCP servers support only dotted decimal format for file server addresses not symbolic names Option 66 need not be used if the TFTP server is identified in the Site Specific Option Number string Option 176 or if HTTP is to be used exclusively instead of TFTP However to simplify configuration Avaya recommends that you use Option 66 if you are using TFTP If you use both Option 66 and Option 176 to identify TFTP servers the value s in Option 176 overrides the value s in Option 66 Issue 4 August 2006 63 Server Administration A 4600 Series IP Telephone specific DHCP option specifying information such as TFTP server and Avaya Media Server Gatekeeper IP addresses or SIP specific parameters such as SIPPROXYSRVR as defined in 4600 Series IP Telephone Customizable System Parameters Use the Site Specific Option Number SSON at 176 You can set this option value for example to either of the following strings MCI PADD XXX XXX XXX XXX MCPORT YYVy TFTPDIR lt path gt TFTPSRVR ZZZ ZZZ ZZZ ZZZ OR MCIPADD flist of DNS names MCPORT yyyy TFTPDIR lt path gt TFTPSRVR list of DNS names As of Release 2 4 also use Option
27. Series IP Telephones may not contain the latest software When the telephone is first plugged in a software download from a TFTP or HTTP server starts to give the telephone its proper functionality For downloads of H 323 software upgrades the PBX provides the capability for a remote restart of the 4600 Series IP Telephone As a consequence of restarting the telephone automatically restarts reboot procedures If new software is available on the server the telephone downloads it as part of the reboot process A 4602 4602SW 4602SW 4610SW 4620SW and 4621SW IP Telephone can support either H 323 or SIP software but not both at the same time All telephones come from the factory with H 323 software by default You can convert a telephone from H 323 to SIP or from SIP to H 323 by administering your server and settings file For more information see Converting Software on Avaya 4600 Series IP Telephones in the 4600 Series IP Telephone Installation Guide Document Number 555 233 128 DHCP and File Servers The DHCP server provides the following information to the 4600 Series IP Telephone e IP address of the 4600 Series IP Telephone e IP address of the Gatekeeper board on the Avaya Media Server applicable only to H 323 IP telephones e IP address of the TFTP server if applicable otherwise the HTTP server e The subnet mask e IP address of the router e DNS Server IP address Administer the LAN so each IP telephone can access a
28. Setup o 62 DHCP Server o o 34 DHCP Server Setup o 61 DHCP Server Windows 2000 Setup 70 DHCP Server Windows NT 4 0 Setup 66 DHCP Software Alternatives 61 Dial Plan Setting on SIP IP Telephones 113 DNS Addressing 0 0 110 Document Change History 12 Document Organization 0 At E Enhanced Dialing Procedures 111 Enhanced Local Dialing 111 Error Conditions a 127 Error Messages oaoa 2 ee eee 142 F File Server Application 75 File Servers aaoo a 34 File Servers and DHCP Administration 59 G GROUP System Value 83 H H 323 and SIP Administering on the same network 57 Hardware Requirements 47 A A Matata a 30 76 HTTP Generic Setup o 76 l IEEE 8021X 2 a 10 o Se Matt t a Jr 94 IETF Documents o o 22 Initialization and Address Resolution 40 Initialization Process for 4600 Series IP Telephones 36 Installation and Configuration Suggestions for 42 Installation Network Information Required before installing 2 2 en 60 Intended Audience 0 10 IP Address Lists and Station Number Portability 43 ISO IEC ANSI IEEE Documents 25 ITU Documents 0 0 n 24 L Link Layer Discovery Pr
29. Setup oaoa 75 TFTP Server on 58300 Media Server 75 TFTP Server Setup o on om e monos 74 Thin Client Directories Administering the 171 Time and Date Setting on SIP IP Telephones 112 TLVs Impact on System Parameter Values 99 Troubleshooting the 4601 IP Telephone 148 Troubleshooting Guidelines 127 U UDP TCP Port Utilization 38 Unnamed Registration 94 Upgrade Script and Application File Choosing the Rights e a oca a a Aa ee ea e as 79 Upgrade Script contentsof 81 V View Administrative Option 139 VLAN Considerations 0 0 91 VLAN Detection 0 0 91 VLAN Separation 0 0 83 92 VLAN Separation Rules 93 VLAN Separation Option176 64 VLAN Tagging 2 ee eee 91 Voice over IP See VoIP 27 V IDA so ia a o a a i 27 Delay and Jitter o o 28 DHCP cu ci io cias e a e Ak Ar a a e a 29 H 323 Standard o 29 IP Address Lists and Station Number Portability 43 NAT ais a 00 4 ll e Ro A ee et 31 Network Assessment 32 Overview Voice over IP and Network Protocols 27 QOS ede ee ee roe leebe la 31 Reliability and Performance 42 SOCUIILY s s a s e Kee a ee a 44 SNMP 2 2 2 en na 32 Tandem Coding 0 29 W WAN Co
30. Stock Volume Option Issue 4 August 2006 117 Server Administration If the Automatic Backup option is set to No Speed Dial data Options and Parameter settings are not saved However the user can force a one time backup via the appropriate option See Chapter 8 of the 4630 IP Telephone User Guide for information Restoring backed up data is a separate user option also covered in Chapter 8 of the 4630 IP Telephone User Guide Note For specific error messages relating to Backup Restore see Table 17 Possible Error Messages During 4610SW 4620 4620SW 4621SW 4622SW 4625SW and 4630 4630SW Backup Restore on page 148 Call Log Archive Automatic archiving of the Call Log occurs when e The Call Log Automatic Archive option setting is Yes and e The Call Log is more than 50 filled with unarchived entries Or when a new unarchived log entry occurs within two hours of the last archive whichever occurs first Call Log Archive automatically saves applicable Call Log entries When the Call Log Automatic Archive option on a 4630 4630SW IP Telephone is set to Yes and the FTPSRVR is specified the FTP APPE command attempts to save all call log contents to the FTP server The FTP Server is the FTPSRVR value in the FTPDIR directory path The file 4630calllog txt saves the data The System Administrator can optionally specify FTPSRVR and or FTPDIR by network administration However the telephone user can also specify these values C
31. The 4601 s Message Waiting indicators illuminate but do not flash to indicate no entry is allowed while the system values are being reset All other phones display a screen with the following prompt on the top line Are you sure no yes Press the button to continue without resetting the values and proceed to Step 4 Or press the button to reset values to their defaults All phones except the 4601 display the following text left justified at the top of the display while the system values are reset to defaults Resetting values The telephone resets from the beginning of registration which takes a few minutes If you do not reset the telephone all IP telephones except the 4601 display the following prompt Restart phone no yes Press the key to terminate the procedure without restarting the telephone Otherwise press and follow the next procedure to restart the telephone Issue 4 August 2006 137 Troubleshooting Guidelines Restart the Telephone Use the following procedure to restart the telephone 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 73738 Mute RESET Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The 4630 4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button For all other 460
32. an item to an ordered or unordered list lt dl gt starts a definition list Provides a list with two fields per list item The first is a term and the second is the term s definition lt dt gt adds a new definition term to a definition list lt dd gt adds a new term definition to a definition list The new HTML 4 0 table tags lt thead gt lt tbody gt and lt tfoot gt are all implemented These tags allow printed pages to have headers and footers when the table is longer than a single page Since the 4630 IP Telephone Web Browser has no print capability we recommend that these tags not be used lt table gt starts a table layout lt caption gt adds a caption to a table The align attribute allows a caption to be placed above or below the table This attribute has no effect in the telephone lt tr gt adds a new table row to a table lt th gt adds a header for some column s of a table lt td gt adds a piece of data for some row s and column s of a table lt thead gt defines a set of table header rows The intent of this tag is to provide a set of header rows for each printed page While viewing the page in a browser the header has no more effect than the lt th gt tag What it provides for the designer is a more logical breakout of the data The table s header area is easily recognizable since it appears between the lt thead gt start and end tags lt tbody gt defines the main body of a table when used wi
33. as specified by Communication Manager Voice Monitoring Manager Port depends on Voice Monitoring Manager administration SNMP MIB Viewer Port depends on MIB viewer admin Issue 4 August 2006 39 Overview of Voice over IP VoIP and Network Protocols Figure 2 Initialization and Address Resolution Diagram Initialization and Address Resolution 4600 Series IP Telephone Port 1024 5000 Operating System selected Port 1024 5000 Operating System selected Port 1024 5000 Operating System selected a new port is used for each file requested Port 1024 5000 Operating System selected Port 68 gt DHCP UDP IP DHCP Server gt Port 67 gt HTTPS TCP IP lt 4601 4601 4602 4602SW 4602SW 4610SW 4620 4620SW 4621SW and 4622SW gt HTTPS Server BB Port 411 gt HTTP TCP IP 4601 4601 4602 4602SW 4602SW 4610SW 4620 4620SW 4621SW and 4622SW HTTP Server Port 80 81 on CM TFTP Read Reguest UDP IP lt lt po lt TFTP Data ACKs amp Errors UDP IP gt TFTP Server F Port 69 Port Operating System selected a new port is used for each file transferred gt DNS UDP IP M DNS Server gt Port 53 40 4600 Series IP Telephone LAN Administrator Guide Figure 3 A
34. ee E 35 Issue 4 August 2006 3 Contents Registration and Authentication WAN Considerations Initialization Process 4 ci mets aema PR ala CERO ES Step 1 Telephone to Network ee ee es Step 2 DHCP Server to Telephone lt lt ee ee eee Step 3 Telephone and File Server lt lt Step 4 Telephone and the Call Server lt lt TCP UDP Port Utilization lt lt lt io eses aa m e and t ita de an Suggestions for Installation and Configuration Reliability and Performance lt lt IP Address Lists and Station Number Portability A A eae 44 a 66 a ht ee Chapter 3 Reguirements INMOOUCHOM 2 aia eh ee aaa A A 4 Hardware Requirements lt lt o Additional Hardware Requirements Software Requirements na Chapter 4 Server Administration lt lt Introduction 69 45 0225 mme eres OPE Wee a ee eG Parameter Data Precedence eee Administering H 323 and SIP IP Telephones on the Same Network Administering 4600 Series IP Telephones on Avaya Media Servers H 323 Only DEFINITY Releases 9 9 5 10 and Avaya Communicatio
35. except the telephone does not ring CAUSE Echo from digital to analog conversion on your Avaya Media Server trunk RESOLUTION Verify which trunk is causing the echo and swap the trunk s Trunk Termination parameter on the PBX CAUSE Improper headset adapter RESOLUTION Replace adapter with Avaya s M12LU or 3412 HIC adapters We recommend the M12LU since it supports Automatic Gain Control CAUSE Room acoustics RESOLUTION Ensure that there are six inches or so of blank space to the right of the telephone If that is insufficient use the handset CAUSE Jitter delay dropped packets etc RESOLUTION One or more Quality of Service QoS features should be implemented in the network See Chapter 3 of the 4600 Series IP Telephone Installation Guide CAUSE Improper non Category 5 wiring RESOLUTION Replace non Category 5 wiring with Category 5 wiring CAUSE The Ringer Off RngOF softkey feature has been activated RESOLUTION Use the softkey Menu option to access the RngOF feature A downward pointing triangle means the Ringer is off Ensure that the triangle points up Also check the Volume setting on the telephone Finally do a self test on the telephone 3 of 6 130 4600 Series IP Telephone LAN Administrator Guide Error Conditions Table 14 Some Error Conditions in Operation of 4600 Series IP Telephones continued Condition Cause Resolution The telephone works properly except for the S
36. extracting executable file you download to your file server Application files for all current 4600 Series IP Telephones except the 4630 4630SW and an upgrade script file are bundled together in that self extracting executable file The self extracting executable file comes in both zipped and unzipped format See Choosing the Right Application File and Upgrade Script File on page 79 for more information Issue 4 August 2006 77 Server Administration The Avaya provided upgrade script files and the binaries included in the zip files upgrade the Avaya IP Telephones You should not need to modify them It is essential that all the binary files be together on the file server When downloading a new release onto a file server with an existing release already on it we recommend that you Stop the file server Back up all the current file server directories as applicable Copy your 46xxsettings txt file to a backup location Remove all the files in the download directory This ensures that you do not have an inappropriate binary or configuration file on the server Download the self extracting executable file or the corresponding zip file Extract all the files When extracting the 4630 files ensure that you allow the directories to be created Copy your 46xxsettings txt file back into the download directory Check the Readme files for release specific information Modify the 46xxsettings txt file as desired Restart the TFTP HTTP Se
37. for the TFTP server on the Avaya S8300 Media Server and support for the 4601 IP Telephone This version of this document was revised and issued in April 2005 This version supports through Avaya Communication Manager Release 2 2 This version also introduces the 4621SW 4622SW and 4625SW IP Telephones This version of this document was revised and issued in August 2005 This version introduced the SIP IP Telephones This version also distinguishes between functionality that is H 323 specific and functionality that is SIP specific This version of this document was revised and issued in November 2005 to provide support through Avaya Communication Manager Release 3 0 This is the current version of this document revised and issued in April 2006 to support Software Release 2 4 This version provides VLAN separation parameters an unnamed registration parameter and audio customization parameters This is the current version of this document revised and issued in August 2006 This version supports Avaya Communication Manager 3 1 and Software Release 2 6 New features for 802 1X authentication Link Layer Discovery Protocol LLDP and power conservation are introduced This issue introduces new telephone models 4601 and 4602SW which replace the 4601 and 4602 4602SW respectively 12 4600 Series IP Telephone LAN Administrator Guide Document Organization What s New in Issue 4 New material in this issue to support Releas
38. is shown one point size smaller lt sup gt indicates that the text appears as a superscript to the current text The text is shown one point size smaller lt tt gt indicates that the text appears as teletype text The text is shown in a monospaced typeface font Physical Spacing and Layout Physical spacing and layout tags define the basic structure of a document Headings paragraphs tables and lists all provide some basic physical and logical layout to a page Each spacing and layout tag is shown with a brief description and any unusual behavior is described lt p gt indicates the start of a new paragraph A blank line is inserted between previous text and text following the lt p gt tag lt br gt indicates to insert a breakpoint A newline is inserted between previous text and text following the lt br gt tag lt pre gt indicates no formatting rules apply to the text that follows This implies that no wrapping will be applied to this text which can result in adding a horizontal scrollbar to view the text lt hr gt indicates that a newline and a horizontal rule line should be inserted between the previous text and text following the lt hr gt tag lt blockquote gt indicates that the following text is a quote and should be offset in some way The embedded text is shown with newlines before and after the text with spacing to the left and right Within that block of text normal wrapping rules apply lt q gt indi
39. on how to administer 4600 Series IP Telephones to minimize registration time and maximize performance in a Virtual LAN VLAN environment If your LAN environment does not include VLANs set the system parameter L2Q to 2 off to ensure correct operation VLAN Tagging IEEE 802 1Q tagging VLAN is a useful method of managing VoIP traffic in your LAN Avaya recommends that you establish a voice VLAN set L2QVLAN to that VLAN and provide voice traffic with priority over other traffic lf LLDP was used set the telephones VLAN that setting has absolute authority Otherwise you can set VLAN tagging manually by DHCP or in the 46xxsettings txt file If VLAN tagging is enabled L2Q 0 or 1 the 4600 Series IP Telephones set the VLAN ID to L2QVLAN and VLAN priority for packets from the telephone to L2QAUD for audio packets and L2QSIG for signalling packets The default value 6 for these parameters is the recommended value for voice traffic in IEEE 802 1D Regardless of the tagging setting a 4600 Series IP Telephone will always transmit packets from the telephone at absolute priority over packets from secondary Ethernet The priority settings are useful only if the downstream equipment is administered to give the voice VLAN priority VLAN Detection The Avaya IP Telephones support automatic detection of the condition where the L2QVLAN setting is incorrect When VLAN tagging is enabled L2Q 0 or 1 initially the 4600 Series IP Telephone
40. p 5 6 ice Re AAA AR General Background lt lt 14 lt a 82 e s en 4 nee aed dk 35565 Browser Features and Behavior P umane Skele sa AAA ARA ee GontenbB sed SHE ooo cesos reis sis dos LOGICA SVs IA Physical Sie AFM Physical Spacing and Layout 2 2 ee eee ee et Lists and Tables 4429240 24 Oe AA AIDA 6 4600 Series IP Telephone LAN Administrator Guide Contents LINKS ars aa es SS dS oe o eee Sb SESH 160 EME AAA agad ese ae ee Ge ee ee 160 FOME 04 4 49 ide AR he ad AA ar oe ee 161 Character ENT vida iaa kampa a A a ae 162 Kohl A A RN O A ET E 162 FORMS musa chee a a ns o aa ata e yA 162 COOKIES 2541 a 4 ic e a ee Re hi hh de eh ade Re de del 163 Design Guidelines lt lt lt 5254s 0 a e sa 200 a oe anne enue cee 163 Fixed Widih Objects ase osa mahuka SSS os Seen oe ee 163 MaJs 6 44 04 2S sm k n il mp we ra AAA 164 FRAMES 5 oad ame de ah ann a vea a a kaa maks dem ood va 164 FOIS 4 444 eee dds doen a e OSS SS 165 Maintaining Context a aoaaa es 165 User interaction 4 42 64 ce alevi Rea Se PMi v SESE A 166 Click to Dial Functionality eee et 166 Appendix C Creating Web Sites for Other 4600 Series IP Telephones 2 00022 ee eee ees 169 MOGUCOM amp 4 c0 6 56 as ak ay SO Beh a as ee a 0 169 Appendix D Administering Thin Client Directories 171 KO AUEUDA 3 4 4 Gee es Cha A oe Sc oe be ee Se ee oS s SEG 171 Appendix E
41. page for the Web Access application 120 4600 Series IP Telephone LAN Administrator Guide 20f3 Customizing 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephones Table 12 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephone Customizable System Parameters continued Parameter Name Default Value Status Description and Value Range WMLPROXY Null Optional Text string containing the IP address in dotted decimal or DNS format of an HTTP proxy server This parameter is optional if the Web pages a user accesses are all on your organization s intranet WMLEXCEPT Null Optional Text string containing a list of one or more HTTP proxy server exception domains separated by commas up to a total of 127 ASCII characters This parameter is optional if the Web pages to be accessed by the user are all on your organization s intranet If WMLPROXY is null the value of this parameter is ignored WMLPORT 80 Optional Text string containing the TCP port number for the HTTP proxy server The default is the TCP default for HTTP This parameter is optional if the Web pages to be accessed by the user are all on your organization s intranet If WMLPROXY is null the value of this parameter is ignored Backup Restore Parameters FTPSRVR Null Mandatory but Text string containing the 4 octet IP can be address for the FTP server that stores user specified and retrieves 4610SW 4620 4620SW 4621SW 4622SW 4625SW
42. port is designated 4600 Series IP Telephones might limit the number of such messages are transmitted per second Additional messages designating an unsupported transport protocol or port may be ignored ICMPRED 0 Internet Control Message Protocol Redirect message support Valid values are 0 Received redirect messages are not supported 1 Received redirect messages supported Note that redirect messages are never transmitted IRSTAT 1 Text string containing status of Infrared interface O off disabled 1 on enabled 4of9 104 4600 Series IP Telephone LAN Administrator Guide Administering Options for the 4600 Series IP Telephones Table 10 4600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range L2Q L2GAUD L2QSIG L2QVLAN MCPORT MUSICSRVR MWISRVR NTWKAUDIO OPSTAT 0 6 6 0 1719 Null Null 111 802 1Q framing value O auto 1 on 2 off Layer 2 audio priority value 0 to 7 Layer 2 audio priority value 0 to 7 802 1Q VLAN Identifier 0 to 4094 Media server transport layer port number 0 65535 Applies only to H 323 telephones Music Server IP addresses for SIP telephones Valid values are zero or more IP addresses in dotted decimal or DNS name format separated by commas without any intervening spaces 0 to 255 ASCII characters including commas Null is a valid value but the value ma
43. requirement vertical scrolling is usually better perceived by users than horizontal scrolling Issue 4 August 2006 163 Creating Web Sites for the 4630 4630SW IP Telephone Images Using images in a Web page is always a concern For example a page with many images can slow up downloading While this is still a concern in the telephone an image s size has a much greater effect Browser and telephone memory is limited Each image can use a sizable amount of memory overwhelming the browser Use an image only if it is essential to a page Images also fall into the realm of fixed width objects Check all images to verify that they do not cause a horizontal scrollbar to be added Scale down a browser image by setting the width and height attributes of the lt img gt tag Or instead scale the images when setting up the Web site Scaling images during Web site setup avoids forcing the browser to deal with the sizing Using the width and height attributes scales the image after it is downloaded by the browser Scaling images during setup also speeds up image downloading Finally reducing the size of the image reduces the amount of memory used Animated GIF images are a bad idea since they use up quite a bit of memory Additionally because of the persistence of the LCD screen animated images tend to smear in the browser and lose their effectiveness Therefore animated GIFs are considered not supported with this telephone Frames
44. reserve bandwidth on the network for voice calls on a call by call basis If insufficient bandwidth is available for the target voice quality a request to use network bandwidth for a voice call is rejected RTP Control Protocol RTCP as its name implies is a protocol that provides control functions for Real time Transport Protocol RTP RTP provides end to end network services for real time data such as Voice over IP But RTP does not provide a reservation function nor does it guarantee any level of QoS RTCP supplements RTP by monitoring the quality of the RTP services and can provide real time information to users of an RTP service In a QoS context RTCP is valuable to identify information such as e packet loss e 1 way delay or how long a packet has to go from source A to destination B e jitter etc Issue 4 August 2006 89 Server Administration RTCP itself does not improve QoS but provides information to help identify where problem areas might be You cannot change the telephone s RSVP or RTCP parameters directly on the telephone or by TFTP or DHCP administration The only way to change these parameters is on the H 323 telephones and such a change requires appropriate switch administration See your Avaya Media Server administration documentation for more detail You cannot change these parameters on a SIP IP telephone Internal Audio Parameters The AUDIOENV variable provides control of some internal audio parameters in t
45. sent to multiple destinations often without any attempt to keep them in a particular order Voice networks are designed for continuous transmission during a call The traffic is not bursty and the conversation uses a specific amount of bandwidth between the two ends during the call Several features of data networks are unsuitable for voice telephony e Data network design delivers data at the destination but not necessarily within a certain time producing delay latency In data networks delay tends to be variable For voice messages variable delay results in jitter an audible choppiness in conversations e Variable routing also can result in loss of timing synchronization so packets are not received at the destination in the proper order e Data networks have a strong emphasis on error correction resulting in repeated transmissions Data network concepts include prioritization of traffic types to provide some form of greater traffic reliability for example for interactive transactions However data requirements tend to not be as strict as most voice requirements The 4600 Series IP Telephones include a dynamic jitter buffer This feature automatically smooths jitter to improve audio quality 28 4600 Series IP Telephone LAN Administrator Guide Overview of Voice over IP VoIP Tandem Coding Tandem coding also called transcoding refers to converting a voice signal from analog to digital and back again When calls ar
46. the call server or far end telephone Network Address Port Translation Network Address Translation Off PBX Station Port Access Entity The protocol entity associated with a port The PAE supports the protocol functionality associated with the authenticator supplicant or both Hypertext Preprocessor software used to assist in the format and display of Web pages Power over Ethernet Public Switched Telephone Network the network used for traditional telephony Quality of Service used to refer to several mechanisms intended to improve audio quality over packet based networks A SIP server that accepts REGISTER requests The Registration Server places the information received in the requests into the location service for the domain the server handles Resource ReSerVation Protocol used by hosts to request resource reservations throughout a network RTP Control Protocol monitors quality of the RTP services and can provide real time information to users of an RTP service Real time Transport Protocol Provides end to end services for real time data such as voice over IP Session Description Protocol A well defined format for conveying sufficient information to discover and participate in a multimedia session Encryption of the signaling protocol exchanged between the IP telephone and the call server Signaling channel encryption provides additional security to the security provided by media channel encryption 2 of
47. to work properly e The DHCP server and application must be installed and properly administered as described in DHCP on page 61 A CAUTION A DHCP server is not mandatory but static addressing is necessary when a DHCP server is unavailable Because of difficulties associated with static addressing we very strongly recommend that a DHCP server be installed and that static addressing be avoided e The TFTP and or HTTP file server and application must be properly administered as described in TFTP H 323 Only on page 74 and HTTP on page 76 A CAUTION A file server does not need to be available for the Avaya IP Telephones to operate The Avaya IP Telephones obtain important information from the script files on the file server and depend on the application file for software upgrades If the file server is not available when the Avaya IP Telephones reset the telephones will register with the media server and operate Some features may not be available and restoring those features requires resetting the Avaya IP Telephone s when the file server is available e For 4630 and 4630SW IP Telephone environments if users are to have access to LDAP directories or corporate Web sites the appropriate servers must be in place The 4630 4630SW Telephones must be appropriately administered in accordance with Server Administration on page 53 A CAUTION 4630 IP Telephone Release 1 72 introduced significant software architecture changes Thu
48. transmits DHCP messages with IEEE 802 1Q tagging and the VLAN set to L2QVLAN The telephones will continue to do this for VLANTEST seconds e f the VLANTEST timer expires and L2Q 1 the telephone sets L2QVLAN 0 and transmits DHCP messages with the default VLAN 0 e f the VLANTEST timer expires and L2Q 0 the telephone sets L2QVLAN 0 and transmits DHCP messages without tagging e If VLANTEST is 0 the timer will never expire Issue 4 August 2006 91 Server Administration Note Regardless of the setting of L2Q VLANTEST or L2QVLAN you must have DHCP administered so that the telephone will get a response to a DHCPDISCOVER when it makes that request on the default 0 VLAN After VLANTEST expires if an Avaya IP Telephone running R2 6 receives a non zero L2QVLAN value the telephone will release the IP address and send DHCPDISCOVER on that VLAN Any other release will require a manual reset before the telephone will attempt to use a VLAN on which VLANTEST has expired See the Reset procedure in Chapter 3 of the 4600 Series IP Telephone Installation Guide The telephone ignores any VLAN ID administered on the media server if a non zero VLAN ID is administered either by LLDP manually through DHCP and or through TFTP or HTTP VLAN Separation In Releases 2 4 and 2 6 VLAN separation is available to control priority tagging from the device on the secondary Ethernet typically PC data The following system parameter
49. two way telephone resource communication path exists Press to retry the process with the same values or to restart and enter the extension and password again VISUAL INDICATION Message Waiting indicators at top of telephone and left middle of faceplate display a broken flutter continuously alternating 50 milliseconds on 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off until either the or 4 button is pressed CAUSE The PBX has an unspecified problem RESOLUTION Press to retry the process using the same values or to restart and re enter the extension and password Consult your Avaya Media Server administration and troubleshooting documentation VISUAL INDICATION Message Waiting indicators at top of telephone and left middle of faceplate display a broken flutter continuously alternating 50 milliseconds on 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off until either the or button is pressed CAUSE The PBX has rejected registration for an unspecified reason RESOLUTION Press to retry the process using the same values or to restart and re enter the extension and password Consult your Avaya Media Server administration and troubleshooting documentation VISUAL INDICATION Message Waiting indicators at top of telephone and left middle of faceplate display a broken flutter continuously alternating 50 milliseconds on 50 milliseconds off for 500 mi
50. user information See The Application Status Flag APPSTAT on page 122 Backlight Parameters 4625SW only BAKLIGHTOFF 120 Optional Number of idle minutes after which the backlight turns off 1 3 ASCII digits from 0 999 3 of 3 Note Appendix C Creating Web Sites for Other 4600 Series IP Telephones provides assistance in developing local Web sites tailored to the 4610SW 4620 4620SW IP Telephone s display Issue 4 August 2006 121 Server Administration The Application Status Flag APPSTAT The 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephones offer the user numerous applications like Speed Dial Call Log Redial etc Each of these applications allows the user to add delete or in some cases edit entries However you as the administrator may not want the user to have that level of functionality For example a hotel lobby telephone probably should not allow a user to delete the concierge s Speed Dial number Further for privacy reasons that same telephone should not allow a Call Log display You can use the Application Status Flag APPSTAT to administer specific application functionality permission levels for one or more telephones APPSTAT consists of one number specifying a certain level of allowed functionality A Zero 0 value is the most limiting setting Values 2 and 3 allow increasing levels of functionality and 1 allows the user complete application functiona
51. user from obtaining access to local procedures Administering this password can limit access to all local procedures including V IE W which is read only and would not change any settings in any case Note Parameters that do not specify H 323 or SIP apply to both protocols 100 4600 Series IP Telephone LAN Administrator Guide Administering Options for the 4600 Series IP Telephones Table 10 4600 Series IP Telephone Customizable System Parameters Parameter Name Default Value Description and Value Range AGCHAND AGCHEAD AGCSPKR AUDIOENV AUDIOSTHD AUDIOSTHS AUTH CALLFWDSTAT CNAPORT CNASRVR 4 50002 gt Null Automatic Gain Control status for handset O disabled 1 enabled Automatic Gain Control status for headset O disabled 1 enabled Automatic Gain Control status for Speaker O disabled 1 enabled Audio environment selection index 0 to 107 Applies only to telephones with R2 4 or R2 6 software For more information see Internal Audio Parameters on page 90 Headset sidetone setting 0 No change 1 6dB below nominal 2 no sidetone infinite loss Applies only to telephones with R2 4 or R2 6 software Handset sidetone setting 0 No change 1 6dB below nominal 2 no sidetone infinite loss Applies only to telephones with R2 4 or R2 6 software Script file authentication value 0 HTTP is acceptable 1 HTTPS is required Controls which Call Forwa
52. 0 Series IP Telephones pressing the Hold button instead of the Mute button also works The 4601 IP Telephone flashes both Message Waiting Indicators 500 milliseconds on 500 milliseconds off to indicate user input is expected All other IP telephones display the following text left justified at the top of the display Reset values no yes 2 Press the button to reset values to their defaults or to continue a restart without resetting the values to their defaults Pressing the pound sign to reset the system values on a 4601 IP Telephone produces a confirmation tone The 4601 s Message Waiting indicators illuminate but do not flash to indicate no entry is allowed while the system values are being reset All other phones display the following text left justified at the top of the display while the system values are reset to defaults Resetting values Once the system values are reset the following prompt displays on all IP telephones except the 4601 Restart phone no yes 3 Press the key to terminate the procedure without restarting the telephone Press the key to restart the telephone The remainder of the procedure depends on the status of the boot and application files See Appendix A of the 4600 Series IP Telephone Installation Guide 138 4600 Series IP Telephone LAN Administrator Guide The View Administration Option The View Administration Option If you are using stati
53. 02 and 4630 are 4612 not supported 4624 R1 5 is the minimum 4600 IP Telephone vintage RQ 4612 R1 1 R1 1 is the only supported 4624 4600 IP Telephone vintage R8 4 4612 R1 0 R1 0 is the only supported 4624 4600 IP Telephone vintage 4600 Series IP Telephones supporting SIP need Avaya Converged Communications Server CCS Release 3 0 which includes SIP Enablement Services SES to work properly Avaya Communication Manager is considered a feature server behind SES that provides Off PBX Station OPS features 48 4600 Series IP Telephone LAN Administrator Guide Hardware Requirements Additional Hardware Requirements e Ensure that the appropriate circuit pack s are administered on your media server See the media server s hardware guide for more detail A Important IP telephone firmware Release 2 3 or greater requires TN799C V3 or greater CLAN circuit pack s For more information see the Communication Manager Software and Firmware Compatibility Matrix on the Avaya support Web site http www avaya com support e A Category 5e LAN If the telephones are to be powered from the LAN the power supply must be designed to the IEEE 802 3af 2003 standard for LAN powering e Electrical power provided to each telephone by one of the following two sources A Telephone Power Module also called the DC power jack You must order this module separately except for the 4630 and the 4690 phones The 4630 comes with its own
54. 225 to 135 254 76 230 Your start address and end address are 135 254 76 7 and 135 254 76 230 respectively Exclude the ranges 135 254 76 81 to 135 254 76 89 and 135 254 76 201 to 135 254 76 224 Note We recommend that you provision the 4600 Series IP Telephones with sequential IP addresses We recommend not mixing 4600 Series IP Telephones and PCs in the same scope Issue 4 August 2006 67 Server Administration 5 6 7 8 Under Lease Duration select the Limited To option and set the lease duration to the maximum Enter a sensible name for the Name field such as DEFINITY IP Telephones Click OK A dialog box prompts you Activate the new scope now Click No Note Activate the scope only after setting all options Editing Custom Options Use the following procedure to edit custom options 4 al Highlight the newly created scope 2 Select DHCP Options gt Defaults in the menu 3 4 Inthe Add Option Type dialog box enter an appropriate custom option name for example Click the New button A6XXOPTION Change the Data Type Byte value to String 6 Enter 176 in the Identifier field 7 Click the OK button The DHCP Options menu displays Select the Option Name for 176 and set the value string Click the OK button 10 11 12 For the Option Name field select 003 Router from the drop down list Click Edit Array Enter the Gateway IP Address recorded in Table 3
55. 3 Issue 4 August 2006 15 Introduction SIP SNMP SNTP Supplicant TCP IP TFTP TLS TLV UDP Unnamed Registration VLAN VoIP WML Session Initiation Protocol An IETF standard protocol for IP communication SIP enables IP telephony gateways client endpoints PBXs and other communication systems or devices to communicate with each other SIP mainly addresses the call setup and tear down mechanisms of sessions and is independent of the transmission of media streams between the caller and the party called SIP is an alternative to H 323 for VoIP signaling Simple Network Management Protocol The Internet standard protocol defined in STD 15 RFC 1157 developed to manage nodes on an IP network Simple Network Time Protocol An adaptation of the Network Time Protocol used to synchronize computer clocks in the internet An entity at one end of a point to point LAN segment that is being authenticated by an authenticator at the other end Transmission Control Protocol Internet Protocol a network layer protocol used on LANs and internets Trivial File Transfer Protocol used to provide downloading of upgrade scripts and application files to the IP telephones Transport Layer Security an enhancement of Secure Sockets Layer SSL TLS is compatible with SSL 3 0 and allows for privacy and data integrity between two communicating applications Type Length Value elements transmitted and received as part of Link L
56. 30 4630SW IP Telephone e lt dfn gt indicates a definition for a term This is usually used with the first appearance of a term in a document The enclosed text is shown in an italic font e lt em gt indicates emphasis on a string of text This is the contextual equivalent of using the lt i gt italic tag The enclosed text is shown in an italic font e lt ins gt indicates inserted text It shows editorial markup The enclosed text is shown underlined e lt kbd gt indicates keyboard input This is similar to the lt code gt tag but with a different contextual intent The enclosed text is shown in a monospaced font e lt Samp gt indicates literal text The enclosed text is shown in a monospaced font e lt strong gt indicates emphasis on some text but in a stronger contextual sense than the lt em gt tag This is the contextual equivalent of using the lt b gt bold tag The enclosed text is shown in a bold font e lt var gt indicates source code variables This is similar to the lt code gt tag but with a different contextual intent The enclosed text is shown in an italic font Logical Style Tags that control logical style provide a similar functionality to those that control content based style but they have no implicit visual characteristics or contextual meaning Instead they only provide a means of invoking a style sheet These tags like all others might have an ID and class attribute set Using styl
57. 30SW 117 C Call Log Archive for 4630 4630SW 118 Choosing the Right Application File and Upgrade ScriptFile 0 0 0 0 0 0 79 Clear Administrative Option 134 Click to Dial Functionality 2 166 Configuration and Installation Suggestions for 42 Conventions Used in This Guide 17 Creating Web Sites for Other 4600 Series IP Telephones os eo co eote coa ee ee 169 Creating Web Sites for the 4630 4630SW IP Telephone a aooaa a 153 Browser Features and Behavior 154 Click to Dial Functionality 166 Design Guidelines 163 General Background 154 Customer Support 00 25 Customizing 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephones 119 4630 4630SW IP Telephone 114 Site Specific Option Number SSON 110 System Parameters for 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephones s a ss aos moe nom a 119 System Parameters for 4630 4630SW IP Telephones 2 o eee 114 D Date and Time Setting on SIP IP Telephones 112 DEFINITY Releases 9 9 5 and 10 58 Delay and Jitter 2 oa a a a 28 Issue 4 August 2006 175 Index DHCP and File Server Administration 59 DHCP and File Servers 0 0 34 DHCP and VolP o o o o 29 DHCP Configuration Choosing 61 DHCP Generic
58. 4622SW 4625SW IP Telephones have additional optional administration See Customizing the 4630 4630SW IP Telephone on page 114 and Customizing 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephones on page 119 for more information Issue 4 August 2006 109 Server Administration DNS Addressing As of Release 1 5 the 4600 IP Telephones support DNS addresses and dotted decimal addresses The telephone attempts to resolve a non ASCll encoded dotted decimal IP address by checking the contents of DHCP Option 6 See DHCP Generic Setup on page 62 for information At least one address in Option 6 must be a valid non zero dotted decimal address otherwise DNS fails The system parameter DOMAIN s Option 15 Table 10 text string is appended to the address es in Option 6 before the telephone attempts to resolve the DNS address If Option 6 contains a list of DNS addresses those addresses are queried in the order given if no response is received from previous addresses on the list As an alternative to administering DNS by DHCP you can specify the DNS server and or Domain name in the TFTP or HTTP script file But first SET the DNSSRVR and DOMAIN values so you can use those names later in the script Note If you administer Options 6 and 15 appropriately with DNS servers and Domain names respectively you do not need to specify MCIPADD and TFTPSRVR settings in the Site Specific Option string Customizing the Site Specific Optio
59. 714 through 49721 inclusive Applies only to H 323 telephones Date Separation Character for SIP telephones Valid value is one ASCII graphic character from exclamation point hex 21 through tilde hex 7E Null is not a valid value The specified character is used to separate the month day and year on the telephone display Time Date Display Format for SIP telephones Valid value is one ASCII numeric digit 0 to 3 The values and associated Time and Date format the SIP telephones display are 0 12 hour time mm dd yy 1 12 hour time dd mm yy 2 24 hour time mm dd yy 3 24 hour time dd mm yy See Setting the Date and Time on SIP IP Telephones on page 112 for more information DHCP Standard flag If set to 1 the telephone strictly follows the DHCP standard with respect to giving up IP addresses when the DHCP lease expires If set to O the telephone continues using the IP address until it detects reset or a conflict see DHCP Generic Setup The Dial Plan for SIP telephones Valid values are zero to 1000 of the following ASCII characters 0 1 2 3 4 5 6 7 8 9 x Z z See Setting the Dial Plan on SIP IP Telephones on page 113 for specific guidelines Dialing Timeout Interval for SIP telephones Valid values are one or two ASCII numeric digits 0 to 10 This parameter controls how many seconds the telephone waits after each dialable character is dialed If an appropri
60. AUSE SIP telephones only obtain script files application files and 46xxsettings files from HTTP servers RESOLUTION Move the relevant files to an HTTP server and administer the HTTPSRVR parameter accordingly CAUSE Unnamed registration is enabled and the user did not provide an extension and password at the Extension prompt RESOLUTION Instruct the user to enter the extension and password Alternately disable unnamed registration CAUSE The telephone s FTP Backup Restore feature is enabled The user specified a setting file for the PC Ethernet Interface setting through the Options menu The user specified setting is overriding the Local Procedure PHY2STAT setting RESOLUTION Use the Options menu to change the setting to the value you want so the INT local procedure is not necessary Alternatively use the Options menu to change the PC Ethernet Interface setting to Auto negotiation Then make all future changes using the INT local procedure 6 of 6 Issue 4 August 2006 133 Troubleshooting Guidelines There are three areas where installers can troubleshoot problems before seeking assistance from the system or LAN administrator 1 Check the power and Ethernet wiring to ensure that e all components are plugged in correctly e there is LAN connectivity in both directions to all servers DHCP TFTP HTTP call server Note that if the telephone is attached to a 30A switched hub upon loss of Ethernet connectivi
61. AVAYA 4600 Series IP Telephone LAN Administrator Guide 555 233 507 Issue 4 August 2006 2006 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases For full legal page information please see the complete document Avaya Legal Page for Hardware Documentation Document number 03 600759 To locate this document on our Web site simply go to http www avaya com support and search for the document number in the search box Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation and Avaya does not necessarily endorse the product
62. Browser Features and Behavior Forms HTML forms provide the user the ability to enter data into a Web browser This data can then be passed to the Web server for processing It is difficult to predict what Web designers might have in mind for the 4630 IP Telephone Web Browser However all forms related tags have been verified and the results are presented here e lt form gt defines the basic input form and defines the action to be performed when the Submit button is selected through the action attribute e lt input gt defines most user input The type of attribute defines the type of input to use The lt button gt tag was created to replace type values of button reset and submit in a cleaner more flexible way Other type values available are checkbox hidden image password radio and text The type value file is useless in this browser s context since this control s intent is to allow the user to select a file on their local disk e lt button gt defines a button that the user can select This tag behaves much like the lt input type button gt tag except the physical appearance is three dimensional Also the button can display any text image or combination thereof e lt fieldset gt encapsulates a section of a form s contents to create a group of related form controls The telephone browser puts a simple box around the fieldset e lt label gt associates a relationship between a form control and one or more text l
63. DSCPs by defining encodings that do not terminate in 000 The specific treatment intended by these custom DSCPs will not necessarily be carried out by routers outside the customer s own network The 4600 Series IP Telephone Installation Guide describes the Local Administrative Option for QoS This option allows you to specify Diffserv values for Layer 3 audio L3GAUD and signaling traffic L3ASIG on a telephone by telephone basis The Avaya H 323 IP Telephones DiffServ values change to the values administered on the media server as soon as the telephone registers For more information see the document titled Administration for Network Connectivity 555 233 504 Unless there is a specific need in your enterprise LAN we do not recommend you change the default values UDP Port Selection H 323 Only Some data networks include equipment that can perform UDP port selection This is a mechanism that gives packets with port numbers in a given range priority over packets with port numbers outside that range To support UDP port selection the 4600 Series IP Telephones can be administered from the Avaya Communication Manager Network Region form Locate specific implementation details for local administration of MCPORT in the 4600 Series IP Telephone Installation Guide For Avaya Communication Manager administration find implementation details in Administration for Network Connectivity for Avaya Communication Manager Software In summa
64. I characters IPADD Up to 15 ASCII characters NETMASK Up to 15 ASCII characters the IP address of the router in use 1 of 2 140 4600 Series IP Telephone LAN Administrator Guide The View Administration Option Table 15 Viewing Parameter Values continued Name System Value Format File server Call server 802 1X Group Protocol Build NNN nNNN NNN NNN NNNNN ANAN AAA AAA AAA AAAANNA pass thru mode pass thru with Logoff Supplicant mode nnn cccccccc filename ext ccccccc Ethernet filename ext CCCCCCCCCC CCCCCCCCCC CCCCCCCCCC Up to 21 ASCII characters the IP address and port of last file server used successfully during initialization 0 0 0 0 if no HTTP or TFTP file server was used successfully Up to 21 ASCII characters IP address and port of call server currently in use if any otherwise 0 0 0 0 If system parameter DOT1X 0 If system parameter DOT1X 1 If system parameter DOT1X 2 Up to 3 ASCII numeric characters GROUP Up to 8 ASCII characters depending on the system specific signaling protocol H 323 SIP etc currently being used Up to 16 ASCII characters name of the application code file currently stored in the telephone From 2 to 7 ASCII characters either 100Mbps 10 Mbps or No Up to 16 ASCII characters Name of the boot code file currently stored in the telephone Up to 10 ASCII characters DS
65. ID is the MAC address of the telephone converted to ASCII format without colon separators and the default password is null Both the ID and password are set to defaults at manufacture EAP Response ldentity frames use the ID in the Type Data field EAP Response MD5 Challenge frames use the password to compute the digest for the Value field leaving the Name field blank When a telephone is installed for the first time and 802 1x is in effect the dynamic address process prompts the installer to enter the Supplicant identity and password The IP telephone does not accept null value passwords See Dynamic Addressing in the 4600 Series IP Telephone Installation Guide The IP telephone stores 802 1X credentials when successful authentication is achieved Post installation authentication attempts occur using the stored 802 1X credentials without prompting the user for ID and password entry An IP telephone can support several different 802 1X authentication scenarios depending on the capabilities of the Ethernet data switch to which it is connected Some switches may authenticate only a single device per switch port This is known as single supplicant or port based operation These switches typically send multicast 802 1X packets to authenticating devices Issue 4 August 2006 95 Server Administration These switches support the following three scenarios e Standalone telephone Telephone Only Authenticates When the IP telephone is confi
66. INDICATION Message Waiting indicators at top of telephone and left middle of faceplate display a broken flutter for a total of 5 cycles with one cycle being alternating 50 milliseconds on 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off then flash continuously awaiting user entry CAUSE The PBX does not recognize the password entered RESOLUTION Confirm the password is correct then try registration again taking particular care to enter the password accurately 20f3 Issue 4 August 2006 149 Troubleshooting Guidelines Table 18 Possible Error Messages During 4601 IP Telephone Installation or Operation continued Error Message 4601 Visual Indication Cause Resolution System busy System Error Undefined Error Wrong Set Type VISUAL INDICATION Message Waiting indicators at top of telephone and left middle of faceplate display a broken flutter continuously alternating 50 milliseconds on 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off until either the or button is pressed CAUSE Most likely the number of IP endpoints on the PBX is already at maximum Less likely network resource is unavailable RESOLUTION The telephone was attempting to access the PBX and was not successful Check the resource being called upon for availability If the resource appears operational and properly linked to the network verify addressing is accurate and that a
67. IX based editor can strip lt Carriage Return gt s from the file Doing so causes the entire file to be treated as a comment and thus be ignored RESOLUTION Edit the script file with a Windows based editor or another editor that does not strip out the lt Carriage Return gt CAUSE UNIX and LINUX systems use case sensitive addressing and file labels RESOLUTION Verify the file names and path in the script file are accurately specified CAUSE The 46xxupgrade scr file was edited incorrectly renamed etc RESOLUTION Download a clean copy of the 46xxupgrade scr file from the Avaya support Web site and do not edit or rename it Customize or change only the 46xxsettings file as discussed in Chapter 4 Server Administration CAUSE The TFTP or HTTP server stops responding if power is interrupted while a telephone is saving the application file RESOLUTION Restart the TFTP or HTTP server as applicable CAUSE Early versions of the 4600 Series IP Telephones erroneously report being a Token Ring device With most DHCP servers this does not matter Some LINUX servers however refuse to issue addresses to Ethernet devices reporting to be Token Ring devices RESOLUTION Administer the DHCP server to delete all MAC and IP addresses associated with Lucent Technologies or Avaya or allow the associated DHCP leases to expire CAUSE Use of IP telephone firmware R2 3 and greater requires TN799C V3 or greater RESOLUTION Upgrade TN b
68. LS as applicable complete the information in Table 3 Required Network Information Before Installation Per DHCP Server on page 60 Completing the pre installation steps ensures that you have the necessary information regarding your network If you have more than one Gateway TFTP HTTP TLS server subnet mask and Gatekeeper in your configuration you need to complete Table 3 for each DHCP server Release 1 5 of the 4600 Series Telephones supported specifying a list of IP addresses for a gateway router TFTP server and Avaya Media Server Gatekeeper s We explain this specification in Overview of Voice over IP VoIP on page 27 Each list can contain up to 255 total ASCII characters with IP addresses separated by commas with no intervening spaces Note that depending on the specific DHCP application only 127 characters might be supported Issue 4 August 2006 59 Server Administration When specifying IP addresses for the file server or media server use either dotted decimal format xxx xxx xxx xxx or DNS names If you use DNS note that the system value DOMAIN is appended to the IP addresses you specify If DOMAIN is null the DNS names must be fully qualified in accordance with IETF RFCs 1034 and 1035 For more specific information about DNS see DHCP Generic Setup on page 62 and DNS Addressing on page 110 Table 3 Required Network Information Before Installation Per DHCP Server 1 Gateway router IP address es 2
69. Most of the problems reported by 4600 Series IP Telephone users are not likely to be problems with the telephone itself Problems are more likely LAN based where Quality of Service server administration and other issues can impact end user perception of IP telephone performance Most error conditions are related to network problems and are common to both SIP and H 323 telephones Unless otherwise stated the error conditions and messages covered in this chapter apply equally to both telephone types H 323 and SIP Issue 4 August 2006 127 Troubleshooting Guidelines Table 14 Some Error Conditions in Operation of 4600 Series IP Telephones Condition Cause Resolution The telephone continually reboots or reboots continuously about every 15 minutes The message light on the telephone turns on and off intermittently but the telephone never registers The telephone stops working in the middle of a call AND no lights are lit on the telephone and the display is not lit AND power to the telephone is fine and the telephone might have gone through the restarting sequence CAUSE The telephone cannot find the call server RESOLUTION Ensure that MCIPADD is administered either manually or through DHCP TFTP or HTTP as appropriate CAUSE This might be a firmware fault because the MAC address in memory is corrupted RESOLUTION Return the telephone to Avaya for repair CAUSE This is a hardware fault RESOL
70. OTDESK specify settings unique to Group 0 goto END CALLCENTER specify settings unique to Group 1 goto END HOTDESK specify settings unique to Group 2 END specify settings common to all Groups Here is an example of the settings file for the SIP telephone users Note that there are two messaging systems and two registration proxy servers for a total of four possible combinations These sample GROUP assignments are unique to the SIP users Other GROUP assignments could be in the same file for other purposes IF SGROUP SEQ 10 goto GROUP10 IF GROUP SEQ 20 goto GROUP20 IF GROUP SEQ 30 goto GROUP30 IF GROUP SEQ 40 goto GROUP40 specify settings unique to Group 0 goto END GROUP1O specify settings unique to Group 10 for example SET COVERAGEADDR 22000 SET SIPPROXYSRVR IP Address of serverl SET SIPREGISTRAR IP Address of serverl goto END GROUP20 specify settings unique to Group 20 for example SET COVERAGEADDR 23000 SET SIPPROXYSRVR IP Address of serverl SET SIPREGISTRAR IP Address of serverl goto END GROUP30 specify settings unique to Group 30 for example SET COVERAGEADDR 22000 SET SIPPROXYSRVR IP Address of server2 SET SIPREGISTRAR IP Address of server2 goto END 84 4600 Series IP Telephone LAN Administrator Guide QoS QoS GROUP40 specify settings unique to Group 40 for example SET COVERAGEADDR 23000 SET SIPPROXYSRVR IP Address of ser
71. P code version Up to 10 ASCII characters DSP hardware version displayed only if a DSP hardware version identifier is available Build identifier Up to 10 ASCII characters 20f2 Issue 4 August 2006 141 Troubleshooting Guidelines Error Messages The 4600 Series IP Telephones issue messages in English only The IP telephones also display messages from the switch which outside the United States might issue messages in the local language Note Because the 4601 IP Telephone does not have a display it is limited in its ability to provide visual feedback and error messages Nonetheless some feedback is available and presented as applicable For more information see Table 18 Possible Error Messages During 4601 IP Telephone Installation or Operation on page 148 Table 16 Possible Error Messages During Installation or Operation of 4600 Series IP Telephones Error Message Cause Resolution During Installation Bad Router Checksum error DHCP CONFLICT to program Discover aaa bbb ccc ddd CAUSE The telephone cannot find a router based on the information in the DHCP file for GIPADD RESOLUTION Change administration on DHCP as indicated in DHCP in Chapter 4 Server Administration CAUSE Downloaded application file was not downloaded or saved correctly RESOLUTION The telephone automatically resets and attempts to re initialize CAUSE At least one of the IP address offered by t
72. Servers e As of Release 2 0 a 4600 Series IP Telephone s response to SNMP queries is restricted to only IP addresses on a list you specify 44 4600 Series IP Telephone LAN Administrator Guide Suggestions for Installation and Configuration As of Release 2 0 an SNMP community string is specified for all SNMP messages sent by the telephone As of Release 1 8 dialpad access to Local Administration Procedures such as specifying IP addresses is restricted by a password Dialpad access to most Local Administration Procedures was removed The end user s ability to use a telephone Options application to view network data is restricted Issue 4 August 2006 45 Overview of Voice over IP VoIP and Network Protocols 46 4600 Series IP Telephone LAN Administrator Guide Chapter 3 Requirements Introduction The 4600 Series IP Telephones use Internet Protocol IP technology with Ethernet line interfaces The IP telephones supplement the existing Avaya IP Solutions platform This feature provides the user with the capability to natively administer and maintain new 4600 Series IP Telephones The 4600 Series IP Telephones provide support for DHCP TFTP and HTTP over IPv4 UDP which enhance the administration and servicing of the phones These phones use DHCP to obtain dynamic IP addresses and TFTP or HTTP to download new versions of software for the phones Using either a built in hub or a switched port the 4600 Series IP Telephon
73. U Documents The following documents are available for a fee from the ITU Web site http www itu int e Recommendation G711 Pulse Code Modulation PCM of Voice Frequencies November 1988 e Recommendations G726 40 32 24 16 kbit s Adaptive Differential Pulse Code Modulation ADPCM December 1990 e G726 Appendix II Digital test sequences for the verification of the G 726 40 32 24 and 16 kbit s ADPCM March 1991 e G726 Appendix III comparison of ADPCM algorithms May 1994 e G726 Annex A Extensions of Recommendation G 726 for use with uniform quantized input and output November 1994 e G726 Annex B Packet format capability identifier and capability parameters for H 245 signaling July 2003 e Recommendation G 729 Coding of speech at 8 kbit s using Conjugate Structure Algebraic Code Excited Linear Prediction CS ACELP March 1996 e Annex A to Recommendation G729 Reduced complexity 8 kbit s CS ACELP speech codec November 1996 e Annex B to Recommendation G729 A silence compression scheme for G 729 optimized for terminals conforming to Recommendation V 70 November 1996 e Recommendation H 225 0 Call signalling protocols and media stream packetization for packet based multimedia communications systems February 1998 e Recommendation H 245 Control protocol for multimedia communication February 1998 e Recommendation H 323 Packet based multimedia communications systems February 1998 24 4600 Series IP Telephone
74. UTION The telephone must be returned to Avaya for repair CAUSE Loss of power RESOLUTION Check the connections between the telephone the power supply and the power jack For example verify that either static addressing was not used or that any changes to static addresses were entered correctly CAUSE Loss of path to Avaya Media Server DHCP Lease expired or DHCP server not available when telephone attempts to renegotiate DHCP lease RESOLUTION As above Note that if the telephone is attached to a 30A switched hub upon loss of Ethernet connectivity the usual No Ethernet message is not displayed 1 of 6 128 4600 Series IP Telephone LAN Administrator Guide Error Conditions Table 14 Some Error Conditions in Operation of 4600 Series IP Telephones continued Condition Cause Resolution The telephone was working but does not work now AND no lights are lit on the telephone and the display is not lit AND power to the telephone is fine but there is no dial tone The display might show System Busy AND the telephone was recently moved AND the network was recently changed to upgrade or replace servers re administer the Avaya Media Server add or change NAT etc CAUSE Loss of power RESOLUTION Check the connections between the telephone the power supply and the power jack CAUSE Loss of communication with the PBX switch RESOLUTION Check LAN continuity from the PBX
75. abels Labels can be tied to form controls by the form attribute in the label and the id attribute in the form control They can also be tied by embedding the form control inside the lt label gt tag for example lt label gt Name lt input type text id name gt lt label gt e lt legend gt gives a label to a lt fieldset gt tag This label appears at the top of the fieldset section of the form with a line separating the legend from the rest of the fieldset e lt optgroup gt provides nested cascading menus to the user This does not seem to work e lt option gt defines the values available in a lt select gt scrolling list or drop down menu e lt select gt defines scrolling lists and drop down menus e lt textarea gt provides free form user input and display This provides a scrolled text area for the user to read or type text Issue 4 August 2006 161 Creating Web Sites for the 4630 4630SW IP Telephone Character Entities As with any syntactic language HTML has certain characters that have special meaning The two most obvious characters are the lt and gt symbols which surround all tags These characters cannot be typed in directly if the designer s intent is to display these characters Thus all characters that a Web browser can display are assigned numeric values In addition many of these characters also are assigned names The numeric values are entered into the source Web page as amp nnn where nnn is some 3
76. acity for the foreseen data and voice traffic and can support H 323 SIP DHCP TFTP HTTP and jitter buffers in all applications It is important to distinguish between compliance with the minimal VoIP standards and QoS support the latter being a requirement to run VoIP on your configuration 4600 Series IP Telephones The 4600 Series IP Telephones support either of two signaling protocol families H 323 and Session Initiation Protocol SIP The H 323 standard developed by ITU T provides for real time audio video and data communications transmission over a packet network An H 323 telephone protocol stack comprises several protocols e H 225 for registration admission status RAS and call signaling e H 245 for control signaling e Real Time Transfer Protocol RTP and e Real Time Control Protocol RTCP SIP was developed by the IETF Like H 323 SIP provides for real time audio video and data communications transmission over a packet network SIP uses various messages or methods to provide e Registration REGISTER e Call signaling INVITE BYE e Control signaling SUBSCRIBE NOTIFY SIP also supports RTP and RCTP using the Session Description Protocol A telephone is loaded with either H 323 or SIP software as part of its initial script file administration and initialization Issue 4 August 2006 33 Overview of Voice over IP VoIP and Network Protocols Software As shipped from the factory the 4600
77. acks However each Release has increasing checks and protections to resist such attacks while maintaining appropriate service to legitimate users All 4600 Series IP Telephones that have WML Web applications and run R2 2 or greater software support Transport Layer Security TLS This standard allows the telephone to establish a secure connection to a HTTPS server in which the telephone s upgrade and settings file can reside This setup adds security over the TFTP alternative You also have a variety of optional capabilities to restrict or remove how crucial network information is displayed or used These capabilities are covered in more detail in Chapter 4 Server Administration and include e As of Release 2 6 SNMP is disabled by default You must enable SNMP through DHCP or the 46xxsettings file e As of Release 2 6 the 4602SW 4610SW 4620SW 4621SW and 4622SW IP Telephones support IEEE 802 1X as a Supplicant with the EAP MD5 authentication method The modes supported are as follows Unicast Supplicant operation only with PAE multicast pass through with and without proxy Logoff and Unicast or multicast Supplicant operation without PAE multicast pass through or proxy Logoff Note The 4601 and 4601 IP Telephones do not support 802 1X as a Supplicant e As of Release 2 3 4600 Series H 323 IP Telephones support signaling channel encryption while registering and when registered with appropriately administered Avaya Media
78. additional screen controls like scrollbars Font sizing can make or break a page s usability You must find a balance between fitting as much text as is possible and allowing users to read the text without straining their eyes Fixed Width Objects One of a Web browser s primary functions is to present text wrapped at the browser window s right border When dealing with internationalization text would wrap at the left border The browser always attempts to avoid adding a horizontal scrollbar However if you use fixed width objects like tables and pre formatted lt pre gt tag text wrapping becomes secondary to presenting the data exactly as HTML dictates Web browsers do not resize themselves larger when you add scrollbars Thus if there are more lines of text than can fit in the browser window s height a vertical scrollbar is added This now takes up some of the width of the browser and less text displays on a single line If text is wider than the browser s width a horizontal scrollbar is added This now takes up some of the browser s height and fewer lines of text are displayed Given the small size of the browser it is highly desirable to avoid causing scrollbars to appear Unless the amount of text shown in a page is kept to a bare minimum avoiding a vertical scrollbar is unlikely However avoiding fixed width objects or ensuring that the size of fixed width is kept small gains some viewable space If scrolling is a
79. address No Socket System busy System Error During Registration Bad Router Extension error CAUSE The file server IP address in the IP telephone s memory is all zeroes RESOLUTION Depending on the specific requirements of your network this may not be an error If appropriate either administer the DHCP server with the proper address of the file server or administer the telephone locally using the ADDR option The 4600 Series IP Telephone Installation Guide explains the ADDR option CAUSE The telephone has registered with the call server but network problems have prevented the telephone from opening a TCP socket Note This message only occurs on older software versions Telephones with newer software automatically reset RESOLUTION Investigate the network problem normally CAUSE Most likely the number of IP endpoints on the Avaya Media Server is already at maximum Less likely network resource is unavailable RESOLUTION The telephone was attempting to access a network resource DHCP server TFTP server or the Avaya Media Server and was not successful Check the resource being called upon for its availability If the resource appears operational and properly linked to the network verify addressing is accurate and a communication path exists in both directions between the telephone and the resource CAUSE The Avaya Media Server has an unspecified problem RESOLUTION Consult your Avaya Media Server admi
80. administered in the script file and that the proper application file is located in the appropriate location on the file server CAUSE DEFINITY Release 8 4 does not have an H 323 station extension for this telephone RESOLUTION On the station administration screen ensure the DCP set being aliased for this IP telephone has an H 323 station extension administered in accordance with switch administration instructions CAUSE Hardware failure prevented downloading of application file RESOLUTION Replace telephone CAUSE The telephone has detected an IP address conflict RESOLUTION Verify administration to identify duplicate IP address es CAUSE A device between the telephone and the call server is invoking Network Address Port Translation which the 4600 Series IP Telephones do not support RESOLUTION Remove or re administer the NAPT device or move the telephone CAUSE When first plugged in the IP telephone is unable to communicate with the Ethernet RESOLUTION Verify the connection to the Ethernet jack verify the jack is Category 5 etc Note that if the telephone is attached to a 30A switched hub upon loss of Ethernet connectivity the usual No Ethernet message is not displayed 2of6 Issue 4 August 2006 143 Troubleshooting Guidelines Table 16 Possible Error Messages During Installation or Operation of 4600 Series IP Telephones continued Error Message Cause Resolution No file server
81. administering an LDAP directory for the 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephones Provides information about the Push feature available as of Release 2 1 Issue 4 August 2006 11 Introduction Change History Issue 1 0 Issue 1 1 Issue 1 5 Issue 1 6 Issue 1 7 Issue 1 8 Issue 2 0 Issue 2 1 Issue 2 2 Issue 2 2 1 Issue 2 3 Issue 3 Issue 4 This document was issued for the first time in November 2000 This version of the document revised and issued in April 2001 supports through DEFINITY Release 9 This version of the document was revised in June 2001 to support DEFINITY Release 9 5 This version of the document was revised to support DEFINITY Release 10 and the 4630 IP Telephone This version of the document was revised in July 2002 to support Avaya Communication Manager Release 1 1 and the 4602 and 4620 IP Telephones This version of this document was revised in June 2003 to support Avaya Communication Manager Releases 1 2 and 1 3 This version also supported the 4602SW and 4630SW IP Telephones This version of this document was revised in December 2003 to add support for Avaya Communication Manager Release 2 0 This version also supported the 4610SW and 4620SW IP Telephones and the 4690 IP Conference Telephone This version of this document was revised in July 2004 to add support for Avaya Communication Manager Release 2 1 This version also added support
82. amming and e user settings including Speed Dial button labels and locally programmed Feature button labels 134 4600 Series IP Telephone LAN Administrator Guide The Clear Administrative Option CLEAR then restores all such data to default values The C L E A R option does not affect the software load itself so if you have upgraded the telephone the telephone retains the latest software Once a telephone is Cleared you can administer it normally A CAUTION This procedure erases all administered data without any possibility of recovering the data Note Only telephones with Release 2 1 or later software support the CLEAR Administrative Option Use the following procedure to clear the telephone of its administrative user assigned and options values 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 25327 4 Mute C LE A R Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The 4630 4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button For all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button also works The following text displays left justified at the top of the display Clear all values no yes 2 If you do not want to clear all values press no to terminate the procedure and retain the current values
83. ample of what the file could look like follows 82 4600 Series IP Telephone LAN Administrator Guide The GROUP System Value Note The following is intended only as an example Your settings will vary from the settings shown This sample assumes specification of a DNS Server parameters for the 4630 4630SW Directory application and a 4620 Web Browser See Administering Options for the 4600 Series IP Telephones on page 100 for details about specific values You need only specify settings that vary from defaults although specifying defaults is harmless DNSSRVR dnsexample yourco com DIRSRVR 123 123 123 123 DIRTOPDN yourco WMLHOME http support avaya com elmodocs2 avayaip 4620 home wml WEBPROXY 11 11 11 11 As of Release 2 4 VLAN separation provides for tagged frames to be received by a secondary Ethernet interface typically a PC Add commands to the 46xxsettings txt file to enable VLAN separation provide the VLAN ID for tagged frames received on the secondary Ethernet interface and set the Layer 2 priority for those tagged frames The following example assumes the data VLAN ID is yyy and the data traffic priority is z SET VLANSEP 1 SET PHY2VLAN yyy SET PHY2PRIO z The GROUP System Value You might have different communities of end users all of which have the same model telephone but which require different administered settings For example you might want to restrict Call Center agents f
84. ary Ethernet interface are changed before forwarding to make the VLAN ID equal to the PHY2VLAN value and the priority value equal to the PHY2PRIO value Untagged frames received on the secondary Ethernet interface are not changed before forwarding The Ethernet switch forwarding logic determines that frames received on the Ethernet line interface are forwarded to the secondary Ethernet interface or to the telephone without regard to specific VLAN IDs or the existence of tags Tagged frames received on the Ethernet line interface will only be forwarded to the secondary Ethernet interface if the VLAN ID equals PHY2VLAN Tagged frames received on the Ethernet line interface will only be forwarded to the telephone if the VLAN ID equals the VLAN ID used by the telephone Untagged frames will continue to be forwarded or not forwarded as determined by the Ethernet switch forwarding logic Issue 4 August 2006 93 Server Administration Unnamed Registration As of Release 2 4 4600 Series IP Telephones support unnamed registration A telephone can register with the call server and receive limited service without requiring an extension and password entry Unless otherwise disabled the telephone automatically attempts to register unnamed if no action is taken on the telephone Extension entry screen A telephone registered without the extension and password has the following characteristics only one call appearance preventing conferen
85. as occurred without an identifiable cause RESOLUTION Conduct self test restart the telephone and if no other cause becomes evident replace the telephone CAUSE The Avaya Media Server does not recognize the set type RESOLUTION Ensure that the Avaya Media Server is properly administered to expect the appropriate telephones for the IP address and extension 5 of 6 146 4600 Series IP Telephone LAN Administrator Guide Error Messages Table 16 Possible Error Messages During Installation or Operation of 4600 Series IP Telephones continued Error Message Cause Resolution During Operation Discover aaa bbb ccc ddd CAUSE The 46xx telephone is attempting to discover and register with the Gatekeeper at IP address aaa bbb ccc ddd RESOLUTION If this message appears for more than a few seconds especially if the IP address keeps changing the telephone is unable to contact the Gatekeeper Verify network connectivity between the telephone and the Gatekeeper or revise the Gatekeeper addresses in the DHCP script files to point to different Gatekeepers See Administering 4600 Series IP Telephones on Avaya Media Servers H 323 Only DHCP TFTP H 323 Only and EADS Discovering CAUSE The user is on a call when the network connection between the telephone and call server is interrupted but the call stays connected The telephone automatically starts procedures to register with the call server again However until
86. ate dial plan has not been defined the SIP telephone assumes the number is complete and initiates a call when the timeout interval is reached 2of9 102 4600 Series IP Telephone LAN Administrator Guide Administering Options for the 4600 Series IP Telephones Table 10 4600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range DNSSRVR DOMAIN DOT1X DSTOFFSET DSTSTART Null Null 1SunApr2L Text string containing the IP address of one or more DNS servers atleast one of which must be a valid non zero dotted decimal address Text string containing the domain name to be used when DNS names in system values are resolved into IP addresses 802 1X Supplicant operation mode Valid values are O Unicast Supplicant operation only with PAE multicast pass through but without proxy Logoff 1 Unicast Supplicant operation only with PAE multicast pass through and proxy Logoff 2 Unicast or multicast Supplicant operation without PAE multicast pass through or proxy Logoff Daylight Savings Time Offset from Standard Time for SIP telephones Valid value is one ASCII numeric digit 0 to 2 The number of hours that clocks change between Standard Time and Daylight Savings Time Daylight Savings Time Start Date for SIP telephones Valid values are six seven or nine ASCII characters with a format of either odddmmmht or Dmmmht where o
87. ault is 6 e L2QSIG 802 1Q VoIP voice user Call Control Signaling traffic priority value between 0 and 7 default is 6 e VLANSEP enables VLAN separation when set to 1 the default disables VLAN separation when set to 0 If the value is zero broadcasts are transmitted Can only be administered using DHCP TFTP not by a manual procedure e PHY2VLAN VLAN ID to be used for tagged data frames received on the secondary Ethernet interface when VLAN separation is enabled up to 4 digits from 0 to 4094 default is 0 Can only be administered using DHCP TFTP not by a manual procedure e PHY2PRIO Layer 2 data priority value to be used for tagged frames received on the secondary Ethernet interface when VLAN separation is enabled 1 digit 0 zero through 7 default is 0 Can only be administered using DHCP TFTP not by a manual procedure In the 4600 Series IP Telephone Installation Guide the Local Administrative Option ADDR also allows you to specify VLAN IDs and VLANTEST values The Local Administrative Option QoS allows you to specify values for L2Q L2GAUD and L2QSIG The 4600 Series IP Telephones can simultaneously support receipt of packets using or not using 802 1Q parameters For additional information on VLAN administration see VLAN Considerations on page 91 86 4600 Series IP Telephone LAN Administrator Guide QoS DIFFSERV IETF RFCs 2474 and 2475 define services basically as different ways to trea
88. ayer Discovery Protocol LLDP User Datagram Protocol a connectionless transport layer protocol Registration with Avaya Communication Manager by an IP telephone with no extension Unnamed registration is typically used to limit outgoing calling Virtual LAN Voice over IP a class of technology for sending audio data and signaling over LANs Wireless Markup Language used by the 4620 Web Browser to communicate with WML servers 3 of 3 16 4600 Series IP Telephone LAN Administrator Guide Online Documentation Conventions Used in This Guide This guide uses the following textual symbolic and typographic conventions to help you interpret information Symbolic Conventions Note This symbol precedes additional information about a topic This information is not required to run your system A CAUTION This symbol emphasizes possible harm to software possible loss of data or possible service interruptions Typographic Conventions This guide uses the following typographic conventions command Words printed in this type are commands that you enter into your system message Words printed in this type are system messages device Words printed in this type indicate parameters associated with a command for which you must substitute the appropriate value For example when entering the mount command device must be replaced with the name of the drive that contains the installation disk Administrative Words
89. be viewed in the browser when no font sizing is applied Additionally only about 25 characters are viewable per line From a practical point of view this situation is not usable To make the browser usable perform some form of font sizing to allow a reasonable amount of text to be viewed per screen Ideally put font sizing in a single external style sheet and make all pages reference this style sheet Do not set font sizes in document level style sheets or even worse for in line style sheets or lt font gt tags Doing so makes it very difficult for the designer to update font changes and runs the risk of failing to make a universal change Use a single external style sheet to manage consistency in the pages Define fonts using a static external style sheet You can also generate a style sheet dynamically using some form of server side application such as a CGI script or a Java servlet Dynamic style sheet generation allows the server to decide per user what font size to use This in turn allows the user to notify the server to change the font size All HTML pages would have an external style sheet reference another server side executable This executable dynamically generates font information based on the cookie form component or configuration value relative to the IP address of the telephone Using a static external style sheet makes page development and testing much easier since it appears the same way to both the designer and the reade
90. bout the device s specifics As of Release 1 1 the 4600 Series IP Telephones are fully compatible with SNMPv2c a later version of SNMP and with Structure of Management Information Version 2 SMlv2 The telephones respond correctly to queries from entities that comply with earlier versions of SNMP such as SNMPv1 Fully compatible means that the telephones respond to queries directed either at the MIB II or the Custom MIB The 4600 Series IP Telephone Custom MIB is read only Read only means that the values therein cannot be changed externally by means of network management tools You can restrict which IP addresses the telephone accepts SNMP queries from You can also customize your community string with system values SNMPADD and SNMPSTRING respectively as indicated in Chapter 4 Server Administration Table 10 4600 Series IP Telephone Customizable System Parameters A Important SNMP has been enabled by default since Release 1 1 However as of Release 2 6 the SNMP default changed to Null Off To activate SNMP you must set SNMPSTRING to a non null value by means of either the 46xxsettings file or DHCP Option 176 SSON To find more information about SNMP and MIBs see the IETF references listed in Related Documents on page 18 The Avaya Custom MIB for the 4600 Series IP Telephones is available for download in txt format on the Avaya support Web site This Custom MIB is common to both H 323 and SIP IP telephones Object
91. c addressing and encounter problems use this procedure to verify the current values of system parameters and file versions Note Also use the ADDR option to view IP addresses covered in Static Addressing Installation in Chapter 3 of 4600 Series IP Telephone Installation Guide IP addresses might have been entered incorrectly Verify whether you were provided with correct IP addresses If PROCPSWD is administered as indicated in Chapter 4 Server Administration you must type the Local Procedure password after pressing Mute and before pressing VIE W The 4601 and 4601 IP Telephone do not support static addressing and therefore do not support the V E W command 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 8 4 3 9 Mute V I E W Note Press the Mute button momentarily Do not press this key while pressing other keys The 4630 IP Telephone does not have a dedicated Hold button For all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button also works The following text displays left justified at the top of the display View settings next exit 2 Press the button at any time during viewing to display the next name and system value pair from Table 15 The first pair displays again after the last pair displays Press the button at any time during viewing to terminate the procedure and restore t
92. cant software Link Layer Discovery Protocol LLDP The Release 2 6 4600 Series IP Telephones support IEEE 802 1AB Link Layer Discovery Protocol LLDP is an open standards layer 2 protocol IP Telephones use to advertise their identity and capabilities and to receive administration from an LLDP server LAN equipment can use LLDP to manage power administer VLANs and provide some administration The transmission and reception of LLDP is specified in IEEE 802 1AB 2005 The 4600 Series IP Telephones use Type Length Value TLV elements specified in IEEE 802 1AB 2005 TIA TR 41 Committee Media Endpoint Discovery LLDP MED ANSI TIA 1057 and Proprietary elements LLDP Data Units LLDPDUs are sent to the LLDP Multicast MAC address 01 80 c2 00 00 0e 96 4600 Series IP Telephone LAN Administrator Guide Link Layer Discovery Protocol LLDP A 4600 Series IP Telephone initiates LLDP after receiving an LLDPDU message from an appropriate system Once initiated the telephones send an LLDPDU every 30 seconds with the following contents Table 8 LLDPDU Transmitted by the 4600 Series IP Telephones Category TLV Name Type TLV Info String Value Basic Mandatory Basic Mandatory Basic Mandatory Basic Optional Basic Optional Basic Optional IEEE 802 3 Organization Specific TIA LLDP MED TIA LLDP MED TIA LLDP MED TIA LLDP MED TIA LLDP MED Chassis ID Port ID Time To Live System Name System Capabilities Manage
93. cates that the following text is a short quote and should be shown in double quotes according to documentation This text appears as normal text with no physical identifying indications lt h1 gt lt h6 gt indicate heading sections Each level is one point smaller than the previous level with lt h1 gt being the largest The section titled Maintaining Context on page 165 contains design guidelines for maintaining user context Issue 4 August 2006 157 Creating Web Sites for the 4630 4630SW IP Telephone Lists and Tables For presentation of data in a logical format lists and tables are two of the more important sets of tags Since space is at a premium in the browser tables should be used with discretion While they provide sets of text which are easy for the eye to process they can quickly become cumbersome if misused in this browser Both width and height are limited so the data provided in the table cells should be short pieces of text Beyond that the page designer should come up with a different model for presenting the data possibly using lists and divisions Lists Tables lt ol gt starts an ordered list Provides a list with some type of numbering upper case letters lower case letters digits upper case roman numerals lower case roman numerals Setting the type attribute is ignored in the browser lt ul gt starts an unordered list Provides a list with bullets to the left of each item lt li gt adds
94. ccompany each push with notification tones to draw the user s attention to the telephone and to the pushed content Push Priorities Barge in pushes as the name implies are meant for information important to get to the user An example of a barge in push might be an audio message alerting users that the building is closing because of inclement weather You can accompany that message with a Web page detailing weather conditions There are very few circumstances that can prevent barge in pushes from being presented to the user Of course network conditions can prevent actual delivery of the pushed content Use normal pushes for less essential or less time critical information An example might be Mary has birthday cake in her office A normal push might or might not be presented to the user For example a normal audio push is not presented to a user already on a call Or a normal text message would not display until a higher priority message completes For More Information on Push The specifications and interactions of pushed content are beyond the scope of this document The 4600 Series IP Telephones Application Programmer Interface API Guide provides detailed information about developing Push content and administering the Push feature Find the API on the Avaya support Web site http www avaya com support Further information including sample applications is also available in a Software Developer Toolkit on the Avaya support Web
95. ces or call transfers no administrable feature buttons on hook dialing cannot be invoked limited to the calling capability administered for PSA Personal Station Access on the call server for example only outgoing calls permitted subject to call server Class of Restriction Class of Service limitations and can be converted to normal named registration by a valid extension and password entry IEEE 802 1X As of Release 2 6 certain IP telephones support the IEEE 802 1X standard for pass through and Supplicant operation The system parameter DOT1X determines how applicable telephones handle 802 1 X multicast packets and proxy logoff as follows When DOT1X 0 the telephone forwards 802 1X multicast packets from the Authenticator to the PC attached to the telephone and forwards multicast packets from the attached PC to the Authenticator multicast pass through Proxy Logoff is not supported When DOT 1X 1 the telephone supports the same multicast pass through as when DOT1X 0 Proxy Logoff is supported When DOT1X 2 the telephone forwards multicast packets from the Authenticator only to the telephone ignoring multicast packets from the attached PC no multicast pass through Proxy Logoff is not supported Regardless of the DOT1X setting the telephone always properly directs unicast packets from the Authenticator to the telephone or its attached PC as dictated by the MAC address in the packet 94 4600 Series IP Telephon
96. cluding Null PHY1STAT 1 Ethernet line interface setting 1 auto 2 10Mbps half duplex 3 10Mbps full duplex 4 100Mbps half duplex 5 100Mbps full duplex PHY2PRIO 0 Layer 2 priority value for frames received on or forwarded to the secondary Ethernet interface Set this parameter only when VLAN separation is enabled Values are from 0 7 PHY2VLAN 0 VLAN identifier used by frames received on or forwarded to the secondary Ethernet interface Set this parameter only when VLAN separation is enabled Value is 1 4 ASCII numeric digits from 0 to 4094 Null is not a valid value nor can the value contain spaces If this value is set by LLDP using the Port VLAN ID TLV value it will not change regardless of settings from other sources For more information see Parameter Data Precedence 6 of 9 106 4600 Series IP Telephone LAN Administrator Guide Administering Options for the 4600 Series IP Telephones Table 10 4600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range PHY2STAT PROCPSWD PROCSTAT PUSHCAP PUSHPORT REGISTERWAIT RTCPMON RTCPMONPORT SIPDOMAIN 1 Null 222 80 3600 woe Null 5005 gt Null Secondary Ethernet interface setting 0 Secondary Ethernet interface off disabled 1 auto 2 10Mbps half duplex 3 10Mbps full duplex 4 100Mbps half duplex 5 100Mbps full duplex T
97. de script file and application file s from the Avaya Web site http www avaya com support to the HTTP server Note Many LINUX servers distinguish between upper and lower case names Ensure that you specify the 46xxsettings filename accurately as well as the names and values of the data within the file If you choose to enhance the security of your HTTP environment by using Transport Layer Security TLS you also need to e Install the TLS server application e Administer the system parameter TLSSRVR to the address es of the Avaya HTTP server Note TLS is supported only on an Avaya server 76 4600 Series IP Telephone LAN Administrator Guide 4600 Series IP Telephone Scripts and Application Files 4600 Series IP Telephone Scripts and Application Files A Important You can convert a 4602 4602SW 4602SW 4610SW 4620SW and 4621SW IP Telephone from H 323 to SIP software or from SIP to H 323 software However depending on the telephone model and the software version you start from additional steps may be required from those mentioned in this section When converting from one protocol type to another on a given telephone please see Converting Software on Avaya 4600 Series IP Telephones in the 4600 Series IP Telephone Installation Guide Document Number 555 233 128 The files necessary to operate the 4600 Series IP Telephones are available on the Avaya Web site at http www avaya com support Two files on the file s
98. digit value For example the lt symbol is entered as amp 060 Name values are entered into the source Web page as amp name where name is the name associated with this character Again using the lt symbol this would be entered as amp lt The browser fully supports the set of characters defined by the World Wide Web Consortium in conformance with the standard Colors The browser supports 256 colors Colors can be specified by name RGB percentages or RGB raw numbers The HTML and CSS specifications suggest 16 named colors The 4630 IP Telephone Web Browser recognizes these color names which are e aqua e gray e navy e teal e black e green e purple e olive e blue e lime e red e white e fuchsia e maroon e silver e yellow Beyond these 16 well known names we recommend using RGB percentages or raw numbers to specify colors Fonts Font specifications are one of the most important styles you can apply to a Web browser Because of the 4630 IP Telephone s screen size the browser has only a single font available for use Font weights such as normal and bold are supported Finer font values such as lighter and bolder are not supported Normal and Italic font styles are also supported Font sizes are also supported specified by either percentages or raw numbers However percentages below 50 all appear as the same size Although we found some problems with font specifications fonts behave reasonably well given the scr
99. e API Guide available on the Avaya support Web site http www avaya com support for detailed information about installing and administering Avaya s Thin Client Directory application Issue 4 August 2006 171 Administering Thin Client Directories 172 4600 Series IP Telephone LAN Administrator Guide Appendix E The Push Feature Introduction Release 2 1 of the 4600 Series IP Telephones provided support for a feature called Push which applies to the 4610SW 4620 and 4620SW Telephones Release 2 2 introduced additional IP Telephones the 4621SW the 4622SW and the 4625SW to which the Push feature also applies In all cases the Push feature applies only to telephones supporting H 323 and not to SIP IP telephones Push gives the System Administrator the capability to use WML protocol to e send content to a telephone without first receiving a user request and e potentially override what the user is otherwise experiencing You can send pushed content to a single telephone a group of phones or the entire enterprise Push Content Three types of content can be pushed with one of two types of priorities normal and barge in The content types are e Text Messages on the top display line If a pushed text message has barge in priority the message overwrites whatever else is currently displayed However other subsequent messages can in turn overwrite the pushed message If the pushed text message has normal priority
100. e 2 6 software includes e Support for IEEE 802 1X authentication standard and a corresponding system parameter DOT1X e Support for Link Layer Discovery Protocol LLDP e Power conservation mode to turn off the telephone backlight under restricted power conditions e Enhanced resilience to denial of service attacks including new parameters to allow control of trade offs between enhanced security and other network feature operations e New telephone models 4601 and 4602SW The new models replace the 4601 and 4602 4602SW IP Telephones respectively which do not run on Release 2 6 software The new models have twice as much memory as the telephones they replace and comply with RoHS EU lead free e SNMP is no longer enabled by default Administrators must initiate SNMP by setting the SNMPADD and SNMPSTRING system values appropriately Read more about SNMP and the related changes in the Avaya IP Telephone SNMP Security White Paper at http www avaya com support e New system parameters ICMPDU ICMPRED PUSHCAP and PUSHPORT e Default values or descriptions for several system parameters were also modified specifically AUDIOENV the maximum length changed from to 2 to 3 digits and the maximum valid value was changed from 80 to 107 CNAPORT the default value changed from 8888 to 50002 CNASRVR the default value changed from AvayaCNAserver to Null L2QVLAN the default value changed from
101. e LAN Administrator Guide IEEE 802 1X 802 1X Pass Through and Proxy Logoff As of Release 2 2 3 IP telephones support pass through of 802 1x packets to and from an attached PC This enables an attached PC running 802 1x supplicant software to be authenticated by an Ethernet data switch As of release 2 6 the IP Telephones support two pass through modes e pass through and e pass through with proxy logoff The DOT1X parameter setting controls the pass through mode In Proxy Logoff mode DOT1X 1 when the secondary Ethernet interface loses link integrity the telephone sends an 802 1X EAPOL Logoff message to the data switch on behalf of the attached PC The message alerts the switch that the device is no longer present For example a message would be sent when the attached PC is physically disconnected from the IP telephone When DOT1X 0 or 2 the Proxy Logoff function is not supported 802 1X Supplicant Operation As of Release 2 6 the 4602SW 4610SW 4620SW 4621SW and 4622SW IP Telephones support Supplicant operation IP telephones that support Supplicant operation also support Extensible Authentication Protocol EAP but only with the MD5 Challenge authentication method as specified in IETF RFC 3748 8 5 33a A Supplicant identity ID and password of no more than 12 numeric characters are stored in reprogrammable non volatile memory The ID and password are not overwritten by telephone software downloads The default
102. e first call is answered RESOLUTION None CAUSE Non Avaya shareware or freeware TFTP applications often cease operating to request registration RESOLUTION Short term Restart the application Long term Register the product or replace it with an application that does not behave this way for example Avaya s TFTP application CAUSE The system value AUTH is set to 1 HTTPS required but no valid address is specified in TLSSRVR RESOLUTION Change AUTH to 0 zero or enter a valid address for TLSSRVR 4 of 6 Issue 4 August 2006 131 Troubleshooting Guidelines Table 14 Some Error Conditions in Operation of 4600 Series IP Telephones continued Condition Cause Resolution The TFTP or HTTP script file is ignored AND the TFTP or HTTP server is a or not used by the LINUX or UNIX telephone system AND telephone administration recently changed Telephone power is interrupted while the telephone is saving the application file and the TFTP or HTTP application stops responding The DHCP server indicates the 4600 Series IP Telephone reports itself as a Token Ring device and refuses to provide the telephone an address Telephone does not register with Avaya Communication Manager CAUSE The telephone expects lines of the script file to terminate with a lt Carriage Return gt lt Line Feed gt Some UNIX applications only terminate lines with lt Line Feed gt Editing the script file with a UN
103. e is no longer part of the zip file on the Avaya software download Web site but is available as a stand alone download If you already have such a file because you downloaded it for a previous 4610SW 4620 4620SW 4621SW 4622SW or 4625SW IP Telephone release installing the stand alone file overwrites the original file Note The 4610SW 4620 4620SW and the 4630 4630SW IP Telephones use the same 46xxsettings txt file In Table 12 parameters shown with a Mandatory status must be accurate and non null for the application to work You can change parameters with an Optional status to suit your environment If you do not change parameters their defaults are used Table 12 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephone Customizable System Parameters Parameter Name Default Value Status Description and Value Range General User Parameters APPSTAT 1 Optional Applications status flag See The Application Status Flag APPSTAT on page 122 for a description See Table 13 for the range of values FTPDIR Null Optional FTP Server Directory The path on the FTP server to the directory in which an FTP backup restore is saved 1 of 3 Issue 4 August 2006 119 Server Administration Table 12 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephone Customizable System Parameters continued Parameter Name Default Value Status Description and Value Range FTPUSERSTAT 1 Optional SYSLANG English O
104. e routed over multiple IP facilities they can be subject to multiple transcodings The multiple conversions between analog and digital coding result ina deterioration in the voice quality Avoid tandem coding wherever possible in any compressed voice system for example by minimizing analog trunking on the PBX Voice Coding Standards There are several voice coding standards Avaya 4600 Series IP Telephones offer these options e G 711 which describes the 64 kbps PCM voice coding technique G 711 encoded voice is already in the correct format for digital voice delivery in the public telephone network or through PBXs e G726 ADPCM at 32Kbps e G729A and G 729B both of which describe adaptive code excited linear predictive CELP compression that allows voice to be coded into 8 kbps streams Telephony Protocols There are two major protocols used for Voice over IP VoIP signaling Session Initiation Protocol SIP and H 323 The two protocols provide connection control and call progress signaling but in very different ways These protocols can be used simultaneously over the same network but in general no endpoint supports both protocols at the same time Neither protocol is necessarily superior but each offers some unique advantages SIP telephones for example do not require centralized call servers and can route telephone calls when a URL identifies the destination H 323 telephones leverage the call server s presence into t
105. e sheet rules for these class names and IDs allows the designer to provide decoration font and color styles for each section Thus these tags can be considered to be designer defined content based tags e lt div gt indicates a division A newline is inserted between the previous text and the text following the lt div gt tag No physical changes are noticeable except those implemented in style sheets e lt span gt indicates a spanned section of text is placed immediately after the text that precedes the tag with a newline No physical changes are noticeable except those implemented in style sheets 156 4600 Series IP Telephone LAN Administrator Guide Browser Features and Behavior Physical Style Physical tags are effectively the opposite of content based tags The text in a physical tag might have no meaning whatsoever outside what the designer intended These tags show text in a distinct style Physical tags usually affect font style Each physical style tag is shown with a brief description and any physical effects the browser imposes lt b gt indicates that the text appears in a bold font weight lt big gt indicates that the text appears one point size larger than the current text lt i gt indicates that the text appears in an italic font lt small gt indicates that the text appears one point size smaller than the current text lt sub gt indicates that the text appears as a subscript to the current text The text
106. ed on the telephone but the user may have to confirm the information The telephone and the call server exchange more messaging with the expected result being that the telephone is appropriately registered An exception to the requirement to enter an extension and password is for H 323 IP telephones running R2 3 and later software These telephones support a feature called Unnamed Registration Unnamed Registration allows a telephone to register with the Avaya Media Server without an extension assuming the Avaya Media Server also supports this feature To invoke Unnamed Registration take no action just let the Extension prompt display for 60 seconds without making an entry The telephone will automatically attempt to register by means of Issue 4 August 2006 37 Overview of Voice over IP VoIP and Network Protocols Unnamed Registration A telephone registered with Unnamed Registration has the following characteristics only one call appearance no administrable features can make only outgoing calls subject to call server Class of Restriction Class of Service limitations and can be converted to normal named registration by entering a valid extension and password More details about the installation process are available in the 4600 Series IP Telephone Installation Guide and in Chapter 3 Requirements of this document TCP UDP Port Utilization Like most network equipment the 4600 Series IP Telephones use a variety o
107. een s size and resolution The only major problem found is the inability to specify font families See the Design Guidelines on page 163 for information on displaying images 162 4600 Series IP Telephone LAN Administrator Guide Design Guidelines Cookies Cookies can be a useful feature in maintaining the state of a user when interacting with a Web site HTTP provides no state information such as when or how often a user visits a site Cookies allow Web sites to track this information by storing a simple set of values on the browser for the current session Usually browsers also provide the ability to save cookies to disk to retain this information between sessions However the 4630 IP Telephone Web Browser has no such ability to save any data between sessions Cookies do behave well within the realm of the current session and can be used if desired The 4630 IP Telephone has a maximum of 8Kilobytes of data available for cookie storage Design Guidelines This section presents guidelines for developing a good model that effectively presents Web pages for 4630 IP Telephone Web Browser viewing The biggest challenge in designing pages for this browser is the limited amount of space available for viewing the pages The 4630 IP Telephone screen is a 1 4 VGA display Part of that screen is lost to the browser by the 4630 IP Telephone s main controls Page layout must be effective and efficient to avoid causing more lost space through
108. eir IP addresses from the server enter 30 days in the Lease Duration field This is the duration after which a device s IP address expires and which the device needs to renew Click the Next button The Configure DHCP Options dialog box displays Click the No will activate this scope later button The Router Default Gateway dialog box displays For each router or default gateway enter the IP Address and click the Add button When you are done click the Next button The Completing the New Scope Wizard dialog box displays Click the Finish button The new scope appears under your server in the DHCP tree The scope is not yet active and will not assign IP addresses Highlight the newly created scope and select Action gt Properties from the menu Under Lease duration for DHCP clients select 2 weeks minimum and click the OK button AN CAUTION IP address leases are kept active for varying periods of time To avoid having calls terminated suddenly ensure that the lease duration is not too short for example not set to less than two weeks A lease duration of two to four weeks is reasonable 72 4600 Series IP Telephone LAN Administrator Guide DHCP Adding DHCP Options Use the following procedure to add DHCP options to the scope you created in the previous procedure 4 On the DHCP window right click the Scope Options folder under the scope you created in the last procedure A drop down menu displays
109. ephone receives from backup files or the media server overwrite any previous settings including manual settings The only exception to this seguence is in the case of VLAN IDs In the case of VLAN IDs LLDP settings of VLAN IDs are the absolute authority Then the usual sequence applies through TFTP or HTTP as appropriate If the VLAN ID is not zero any VLAN ID from the media server is ignored Administering H 323 and SIP IP Telephones on the Same Network Both H 323 and SIP based telephones can run on the same LAN or VLAN without difficulty You can even mix H 323 phones and SIP phones having the same model for example the 4620SW However any given telephone supports only one signaling protocol at a time You must therefore ensure that the proper application files the software that runs in the telephone are sentto the appropriate telephones For information on downloading the software to the telephones see Choosing the Right Application File and Upgrade Script File later in this chapter In general H 323 and SIP telephones use the same administration mechanisms with the exception that H 323 phones get some telephony administration from the Avaya call server If you intend to mix H 323 and SIP telephones on the same network you can use common information in either DHCP or in a common script file for those settings common to both types of sets Because settings not applicable to a given telephone set are ignored you can send SIP specific
110. eptember 1997 by R Braden L Zhang S Berson S Herzog and S Jamin RFC 2205 Lightweight Directory Access Protocol March 1995 by M Wahl T Howes and S Kille RFC 1777 Lightweight Directory Access Protocol v3 December 1997 by M Wahl T Howes and S Kille RFC 2251 Lightweight Directory Access Protocol v3 Attribute Syntax Definitions December 1997 by M Wahl Coulbeck T Howes and S Kitte RFC 2252 Lightweight Directory Access Protocol v3 UTF 8 String Representation of Distinguished Names December 1997 by M Wahl S Kille and T Howes RFC 2253 The TLS Protocol Version 1 0 January 1999 by T Dierks and C Allen RFC 2246 SDP Session Description Protocol April 1998 by M Handley and V Jacobsen RFC 2327 RTP Payload for DTMF Digits Telephony Tones and Telephony Signals May 2000 by H Schulzrinne and S Petrack RFC 2833 SIP Session Initiation Protocol June 2002 by J Rosenberg et al RFC 3261 Session Initiation Protocol SIP Locating SIP Servers June 2002 by J Rosenberg and H Schulzrinne RFC 3263 Session Initiation Protocol SIP Specific Event Notification June 2002 by A B Roach RFC 3265 The Session Initiation Protocol SIP Refer Method April 2003 by R Sparks RFC 3515 A Message Summary and Message Waiting Indication Event Package for the Session Initiation Protocol SIP August 2004 by R Mahy RFC 3842 Issue 4 August 2006 23 Introduction IT
111. er that value after you press Mute and before you press RE SET Reset System Values Use the following procedure to reset all system initialization values to the application software default values CAUTION This procedure erases all static information without any possibility of recovering the data 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 7 3 7 3 8 Mute RESET Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The 4630 4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button For all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button also works 136 4600 Series IP Telephone LAN Administrator Guide The Reset Administrative Option The 4601 IP Telephone flashes both Message Waiting indicators 500 milliseconds on 500 milliseconds off to indicate user input is expected All other IP telephones display the following text left justified at the top of the display Reset values no yes CAUTION All static information is erased without any possibility of recovering the data as soon as you press the button If you do not want to reset the system values press no and proceed to Step 4 Pressing the pound sign to reset the system values on a 4601 IP Telephone produces a confirmation tone
112. eration of 4600 Series IP Telephones continued Error Message Cause Resolution Password Error Registering SIP only Registration Failed SIP only Resource Error Timeout Error Unauthorized SIP only Undefined Error Wrong Set Type CAUSE An invalid PBX Registration password has been entered RESOLUTION Re enter the password if entered incorrectly If appropriate verify proper password with respect to switch administration CAUSE It is normal for this message to occasionally appear for a short time If the message appears for an extended time period the telephone is unable to register RESOLUTION Verify proper operation of the Registration Server s and the intervening network CAUSE The registration process failed RESOLUTION Verify the proper operation administration of the Registration Server s and the intervening network CAUSE The Avaya Media Server rejects the registration request RESOLUTION Verify your Avaya Media Server administration to ensure the telephone s proper IP address extension and password are being used CAUSE Protocol timeout error RESOLUTION Retry If failure continues check network congestion addresses etc to identify cause of timeout CAUSE The Registration Server does not recognize the extension and password RESOLUTION Reenter the correct extension and password If the problem persists contact the System Administrator CAUSE An error h
113. eries IP Telephones Introduction A Web browser is available for Web application development in these 4600 Series IP H 323 Telephones e 4610SW e 4620 4620SW e 4621SW e 4622SW e 4625SW You can also develop Web applications for these SIP IP Telephones e 4610SW e 4620SW 4621SW See the 4600 Series IP Telephones Application Programmer Interface API Guide available on the Avaya support Web site http www avaya com support for detailed information about Web browser requirements characteristics and functionality That guide also provides suggestions to help design Web sites for viewing on applicable IP telephones Issue 4 August 2006 169 Creating Web Sites for Other 4600 Series IP Telephones 170 4600 Series IP Telephone LAN Administrator Guide Appendix D Administering Thin Client Directories Introduction If you have a corporate database that supports the Lightweight Directory Access Protocol LDAP Avaya s Thin Client Directory application can communicate with that database IP telephone users can then use their phones to search for names telephone numbers or other information Using search results users can call a person directly store a number on a Speed Dial button and view more details about the person The Thin Client Directory application applies only to these IP telephone types e 4610SW e 4620 4620SW e 4621SW e 4622SW e 4625SW See the 4600 Series IP Telephones Application Programmer Interfac
114. ers or options settings for example IRSTAT or DIRSRVR See Administering Options for the 4600 Series IP Telephones in Chapter 4 Server Administration for more information on parameters and settings 38 4600 Series IP Telephone LAN Administrator Guide Figure 1 Signaling Audio and Management Diagram Signaling Audio and Management 4600 Series IP Telephone Port 1500 6500 randomly selected Port 5060 NY Port 2048 3028 randomly selected range may be changed via Gatekeeper administration always an even number Port audio port 1 only active during a call if RTCP is enabled Port audio port 1 only active during a call if RTCP is enabled Port audio port 2 only active during a call if RTCP monitoring is enabled Port 161 Note SNMP is disabled by default Port 49300 H z gt H 323 RAS UDP IP gt H 323 Signaling TCP IP e lt lt Port 1720 gt E SIP UDP IP SIP Registrar Proxy lt lt gt ul Port 5060 Media Gateway or lt gt another IP endpoint RTP Audio UDP IP Port selected from the lt a gt Il audio port range administered for the network region SOT RTCP UDP IP gt i Port audio port 1 RTCP gt RTCP UDP IP lt SNMP UDP IP gt Port 1719 TCP UDP Port Utilization H 323 Gatekeeper RTCP Monitor Port
115. erver are essential Other files are needed when the Avaya IP Telephones need an upgrade The essential files are e Anupgrade script file which tells the IP telephone whether the telephone needs to upgrade software The Avaya IP Telephones attempt to read this file whenever they reset The upgrade script file is also used to point to the settings file There are separate upgrade script files for the 4630 Telephones Note The 4630 IP Telephones have a different upgrade process than the other telephones This is because the 4630 touch screen operation is significantly more complex than any of the other Avaya IP Telephones There are some common elements between the 4630 and other IP telephones Any differences are highlighted as appropriate in this section e The settings file contains the option settings that enable many of the options you will need to customize the Avaya IP Telephones for your enterprise You can use one settings file for all your Avaya IP Telephones In addition to the upgrade script and settings files you need the latest binary code used in the Avaya IP Telephones The upgrade script file and settings file are available from the Avaya Web site The files allow you to upgrade to new software releases and new functionality without having to replace IP telephones These two files plus other useful information such as a ReadMe file information about infrared capabilities and a settings file template are contained in a self
116. erver are in two different time zones the computers clocks are not in synch or the client is not on the network when the lease expires there is time to correct the situation The following example shows the implication of having a reservation period Assume two IP addresses therefore two possible DHCP leases Assume three IP telephones two of which are using the two available IP addresses When the lease of the first two telephones expires the third telephone cannot get a lease until the reservation period expires Even if you remove the other two telephones from the network the third telephone remains without a lease until the reservation period expires In Table 4 the 4600 Series IP Telephone sets the system values to the DHCPACK message field values shown Table 4 DHCPACK Setting of System Values System Value Set to IPADD The yiaddr field NETMASK Option 1 if received GIPADD The first four octets of Option 3 if received TFTPSRVR The first four octets of the siaddr field The rest of this section describes some common DHCP servers Issue 4 August 2006 65 Server Administration Windows NT 4 0 DHCP Server This section contains details on how to verify and configure the DHCP server included in the Windows NT 4 0 server operating system Use Verifying the Installation of the DHCP Server to verify whether the DHCP server is installed If it is not install the DHCP server If it is installed go to t
117. es The administrative forms for the 6424 IP Softphone are used for the two IP telephones See Related Documents on page 18 particularly the Administration for Network Connectivity and the Administrator Guides Follow these guidelines e Alias the IP telephone as a 6424D DCP set with the IP Softphone field set to y Yes e Administer a Media Complex Ext for the audio channel 58 4600 Series IP Telephone LAN Administrator Guide DHCP and File Servers DHCP and File Servers Dynamic Host Configuration Protocol DHCP provides a means by which configuration parameters can be automatically assigned to clients on a TCP IP network DHCP minimizes a 4600 Series IP Telephone network s maintenance by removing the need to individually assign and maintain IP addresses and other parameters for each IP telephone on the network Software Checklist Ensure that you have purchased and or own licenses to install and use any or all of the DHCP TFTP and HTTP server software Note It is possible to install the DHCP TFTP and HTTP server software on the same machine AN CAUTION The circuitry in the 4600 Series IP Telephones reserves IP addresses of the form 192 168 2 x for internal communications The telephone s will not properly use addresses you specify if they are of that form Required Network Information DHCP is the control point where an enterprise controls its IP telephones Before administering DHCP and TFTP HTTP and T
118. es offer one desktop connection for both the telephone set and the PC Note In all cases references to Avaya Communication Manager or CM apply only to 4600 Series IP Telephones supporting H 323 Hardware Requirements Before plugging in the 4600 Series IP Telephone verify that all the hardware requirements are met Failure to do so prevents the telephone from working and might have a negative impact on your network The following hardware is required for 4600 Series IP Telephones supporting H 323 to work properly Note The recommended configuration is the latest PBX software and the latest IP telephone firmware In the event your site does not have the latest PBX software follow the recommendations in the table immediately following Issue 4 August 2006 47 Requirements Media Server Avaya IP IP Telephone Release H 323 only Telephone Release Notes Avaya Communication All telephones R2 6 Manager 3 0 except 4601 4602 4602SW and 4625SW Avaya Communication All telephones R1 8 Use the latest release Manager 1 3 Avaya Communication All telephones R1 8 Use the latest release Manager 1 1 except 4630 Avaya Communication Manager 1 2 R10 Avaya 4630 R1 74 Upgrade to Avaya Communication Communication Manager Manager 1 1 Release 1 3 or later before installing R1 8 on 4630 Avaya Communication Telephones Manager 1 2 R10 4606 R1 8 The 4602 and 4620 are not 4612 supported 4624 R9 5 4606 R1 8 The 4620 46
119. es the Daylight Savings Time offset from Standard Time Finally DATETIMEFORMAT defines the format of the date and time display See Table 10 for definitions and valid values for SIP Date and Time parameters 112 4600 Series IP Telephone LAN Administrator Guide Setting the Dial Plan on SIP IP Telephones Setting the Dial Plan on SIP IP Telephones A dial plan is used during manual dialing to allow a call to be initiated without using a Send button and without waiting for the expiration of a timeout interval The dial plan consists of one or more format strings separated by the logical OR symbol 1 When the dialed digits match a format string in the dial plan the call is initiated The DIALPLAN parameter defines the dial plan Valid characters in a format string and their meanings are as follows digits 0 through 9 inclusive Specific dialpad digits the dialpad character the dialpad character but only if it is the first character in the dialed string see below X any dialpad digit i e 0 9 Z or z present dial tone to the user for example for Feature Access Code FAC entry any one character within the brackets is a valid match for a dial plan string any one digit between the bounds within the brackets inclusive is a match the character preceding the can repeat 0 or more additional times for a valid match Dial plan example 2 4 xxx 68 xxx xx 921xxxxxxxxxx 92011x where 2 4 x
120. ess If the network has problems and the only DHCP server is centralized the server is not accessible to the given telephone In this case the telephone is not usable until the server can be reached Avaya recommends that once assigned an IP address the telephone continues using that address after the DHCP lease expires until a conflict with another device is detected As Table 10 4600 Series IP Telephone Customizable System Parameters indicates the system parameter DHCPSTD allows an administrator to specify that the telephone will either Comply with the DHCP standard by setting DHCPSTD to 1 or Continue to use its IP address after the DHCP lease expires by setting DHCPSTD to 0 The latter case is the default If the default is invoked after the DHCP lease expires the telephone sends an ARP Request for its own IP address every five seconds The request continues either forever or until the telephone receives an ARP Reply After receiving an ARP Reply the telephone displays an error message sets its IP address to 0 0 0 0 and attempts to contact the DHCP server again Option 52 Overload Option if desired If this option is received in a message the telephone interprets the sname and file fields in accordance with RFC 2132 Section 9 3 Option 58 DHCP lease renew time if desired If not received or if this value is greater than that for Option 51 the default value of T1 renewal timer is used as per
121. et Up Quick Reference Issue 2 July 2002 555 236 700 This document contains important safety and installation information for the 30A Switched Hub 4600 Series IP Telephone Installation Guide 555 233 128 This document describes how to install 4600 Series IP Telephones It also provides troubleshooting guidelines for the 4600 Series IP Telephones 4600 Series IP Telephones Application Programmer Interface API Guide 16 300256 This document provides information on developing Web applications for 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephones This document also covers Push feature administration 4601 IP Telephone User Guide 16 300043 This document provides detailed information about using the 4601 and 4601 IP Telephone 4602 4602SW IP Telephone User Guide 555 233 780 This document provides detailed information about using the 4602 4602SW 4602SW IP Telephone 4602 4602SW SIP IP Telephone User Guide 16 300470 This document provides detailed information about using the 4602 4602SW SIP IP Telephone 4606 IP Telephone User Guide 555 233 775 This document provides detailed information about using the 4606 IP Telephone 20 4600 Series IP Telephone LAN Administrator Guide Related Documents 4610SW IP Telephone User Guide 555 233 784 This document provides detailed information about using the 4610SW IP Telephone 4610SW SIP IP Telephone User Guide 16 300472 This document provides detailed in
122. et attribute is set in the lt a gt tag the lt base gt tag value is ignored Using the target attribute with the Web Access Application is strongly discouraged because the application supports a single window for browsing The use of the target attribute can cause the browser software to create a new window that is outside the Web Access Application s control Frames Frames allow multiple windows to be created on the browser s base window The browser is effectively split up into multiple areas Each frame can be given a name or ID Using the target attribute of the lt a gt tag a Web page can be displayed in another frame Although frames behave as defined the small size of the screen makes them impractical to use Just like tables frames take up too much room on the display One can though take advantage of frames by having a small table of contents frame with images for links In general however use of frames is strongly discouraged e lt frameset gt defines an area for a set of frames e lt frame gt defines a single frame in a frameset e lt iframe gt defines an in line frame e lt noframes gt provides a fallback for browsers that don t handle frames If the designer intends to use frames and make these pages available to the telephone this tag should certainly be employed See the Design Guidelines on page 163 for information on displaying frames 160 4600 Series IP Telephone LAN Administrator Guide
123. etary Avaya Proprietary Avaya Proprietary Avaya Proprietary Avaya Proprietary Basic Mandatory Name PoE Conservation Level Support Call Server IP address IP Phone Addresses CNA Server IP address File Server 802 1Q Framing End of LLDPDU Provides Power Conservation abilities settings Typical and Maximum Power values OUI 00 40 0D hex Subtype 1 Call Server IP address Subtype 3 Phone IP address Phone Address Mask Gateway IP address Subtype 4 CNA Server IP address in use value from CNASRVR Subtype 5 File Server IP address Subtype 6 802 1Q Framing 1 if tagging or 2 if not Subtype 7 Not applicable 2 of 2 98 4600 Series IP Telephone LAN Administrator Guide Link Layer Discovery Protocol LLDP On receipt of a LLDPDU message the Avaya IP Telephones will act on these Type Length Value TLV elements Table 9 Impact of TLVs on System Parameter Values System Parameter Name TLV Name Impact PHY2VLAN L2QVLAN and L2Q MCIPADD TLSSRVR HTTPSRVR and TFTPSRVR L2Q IEEE 802 1 Port VLAN ID IEEE 802 1 VLAN Name Proprietary Call Server TLV Proprietary File Server TLV Proprietary 802 1Q Framing Proprietary PoE Conservation TLV System value changed to the Port VLAN identifier in the TLV The system value is changed to the TLV VLAN Identifier L2Q will be set to 1 ON VLAN Name TLV is only effective i
124. etwork subnet IDs e The subnet mask IP address Enter only one of these values When you finish click the Next button The Add Exclusions dialog box displays Exclude any IP addresses in the range specified in the previous step that you do not want assigned to an IP telephone a In the Start Address field under Exclusion Range enter the first IP Address in the range you want to exclude b In the End Address field under Exclusion Range enter the last IP Address in the range you want to exclude c Click the Add button d Repeat steps a through c for each IP address range that you want to exclude Issue 4 August 2006 71 Server Administration 13 14 15 16 Note You can add additional exclusion ranges later by right clicking the Address Pool under the newly created scope and selecting the New Exclusion Range option Example Suppose the ranges of IP addresses available for your IP telephone network are e 135 254 76 7 to 135 254 76 80 e 135 254 76 90 to 135 254 76 200 e 135 254 76 225 to 135 254 76 230 The Start IP address and End IP address you enter in the IP Address Range dialog box are 135 254 76 7 and 135 254 76 230 respectively In the Add Exclusions dialog box exclude the following ranges e 135 254 76 81 to 135 254 76 89 e 135 254 76 201 to 135 254 76 224 Click the Next button after you enter all the exclusions The Lease Duration dialog box displays For all telephones that obtain th
125. ext string containing the local dialpad procedure password Null or 1 7 ASCII digits Local dialpad Administrative Options status O all Administrative Options are allowed 1 only VIEW is allowed Push capabilities audio receive push value hundreds Web push value tens or Top Line value Any values other than combinations of 0 1 and or 2 are treated as 0 disabled Values are 000 to 999 defined as 0 Push disabled 1 Normal only push allowed 2 Normal and or barge on push allowed For example if the value is 222 everything is allowed if the value is 111 no barge in is allowed and the value 200 signifies both a normal and barge in audio push but not a Web or Top Line push Destination TCP port for the telephone s HTTP server Valid values are 80 to 65535 SIP Re registration Interval The SIP registration expiration interval in seconds sent to the SIP registrar during registration Valid values are 1 to 5 ASCII numeric characters from 0 to 65535 Null is not a valid value and the value may not contain spaces Text string containing the 4 octet IP address of the RTCP monitor currently in use The port used to send RTCP information to the IP address specified in the RTCPMON parameter SIP Domain Name Valid values are 0 to 255 ASCII characters Null is a valid value but the value may not contain spaces The domain name used in the Contact header for SIP registration F
126. f e The telephone is not registered with the Call Server e Name begins with VOICE case does not matter e The VLAN is not zero If VLAN Name causes the telephone to change VLAN and the telephone already has an IP address the telephone will release the IP address and send out a new DHCPDISCOVER on the new VLAN ID MCIPADD will be set to this value if it has not already been set TLSSRVR HTTPSRVR and TFTPSRVR will be set to this value if none of them have already been set The default L2Q is set to the value of this TLV No change is made to the current L2 tagging but the new default value is used on the next reboot This proprietary TLV can initiate a power conservation mode The telephones that support this will turn on off the telephone backlight and the backlight of an attached EU24BL Button Module in response to this TLV These telephones e do not support LLDP on the secondary Ethernet interface e will not forward frames received with the 802 1AB LLDP group multicast address as the destination MAC address between the Ethernet line interface and the secondary Ethernet interface Issue 4 August 2006 99 Server Administration Administering Options for the 4600 Series IP Telephones This chapter s Introduction indicates that there are many parameters you can administer for the 4600 Series IP Telephones This section explains how to change parameters by means of the DHCP or TFTP HTTP servers In all cases yo
127. f protocols particularly TCP and UDP to communicate with other equipment in that network numerous different types of servers routers other telephones etc Part of this communication identifies which TCP and or UDP ports each piece of equipment uses to support each protocol and each task within the protocol Depending on your network you might need to know what ports or ranges are used in the 4600 Series IP Telephones operation Knowing these ports or ranges allows you to appropriately administer your networking infrastructure In this case you will find the following material useful In Figure 1 Figure 2 and Figure 3 The box on the left always represents the 4600 Series IP Telephone Depending on the diagram the boxes on the right refer to various pieces of network equipment with which the telephone can or will communicate Open headed arrows for example gt represent the direction s of socket initialization Closed headed arrows for example q represent the direction s of data transfer The text the arrows point to identifies the port or ports that the 4600 Series IP Telephones support for the specific situation Brackets identify ranges when more than one port applies In addition the text indicates any additional qualifications or clarifications In many cases the ports used are the ones called for by IETF or other standards bodies Many of the diagrams explanations refer to system paramet
128. formation about using the 4610SW SIP IP Telephone 4612 IP Telephone User Guide 555 233 777 This document provides detailed information about using the 4612 IP Telephone 4620 4620SW 4621SW IP Telephone User Guide 555 233 781 This document provides detailed information about using the 4620 4620SW and 4621SW IP Telephones 4620SW 4621SW SIP IP Telephone User Guide 16 300474 This document provides detailed information about using the 4620SW and 4621SW SIP IP Telephones 4622SW IP Telephone User Guide 16 300297 This document provides detailed information about using the 4622SW IP Telephone 4624 IP Telephone User Guide 555 233 776 This document provides detailed information about using the 4624 IP Telephone 4625SW IP Telephone User Guide 16 300298 This document provides detailed information about using the 4625SW IP Telephone 4630 4630SW IP Telephone User Guide 555 233 764 This document provides detailed information about using the 4630 4630SW IP Telephone Avaya 4690 IP Conference Telephone User Guide 555 233 787 This document provides detailed information about using the 4690 IP Conference Telephone 460 1 4602 4602SW IP Telephone Stand Instructions 555 233 147 This document provides information on how to desk or wall mount a 4601 or 4602 4602SW IP Telephone and a 4602 4602SW SIP IP Telephone 4610SW IP Telephone Stand Instructions 555 233 165 This document provides information on how to desk or wall mo
129. ger Documentation Release 3 0 This document describes how to administer a switch with Avaya Communication Manager software This document is provided with the Avaya Communication Manager Release 3 0 product e Avaya Communication Manager Documentation Release 3 1 This document describes how to administer a switch with Avaya Communication Manager software This document is provided with the Avaya Communication Manager Release 3 1 product The following documents are available on the Web site listed under Online Documentation e Avaya IP Telephone SNMP Security White Paper Issue 0 1 This document has extensive information about SNMP and related Release 2 6 changes e Administration for Network Connectivity for Avaya Communication Manager Software 555 233 504 This document describes how to administer Avaya Communication Manager software to implement Voice over IP VoIP applications for TCP IP for DCS signaling H 323 trunks and private networks e Administrator Guide for Avaya Communication Manager 03 300509 This document provides an overall reference for planning operating and administering your Avaya Communication Manager solution e Installation and Upgrades for Avaya G700 Media Gateway and Avaya 58300 Media Server 555 234 100 This document describes procedures for installing upgrading and performing initial configuration tasks for the Avaya G700 Media Gateway and the Avaya S8300 Media Server e Downloading Avaya
130. guage Option Ethernet Option Automatic Backup Option FTP Server IP Address Parameter FTP Directory Path Parameter FTP User Name Parameter Session Appearance Width Option SIP only Transfer Type Option SIP only 124 4600 Series IP Telephone LAN Administrator Guide Backup Restore for 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephones Note When the Options Status Flag OPSTAT is set to 0 or 000 retrieving backed up data has no effect This prevents a user from bypassing the administration of OPSTAT and changing options settings in the backup file Table 12 includes OPSTAT values Issue 4 August 2006 125 Server Administration 126 4600 Series IP Telephone LAN Administrator Guide Chapter 5 Troubleshooting Guidelines Introduction This chapter describes problems that might occur during 4600 Series IP Telephone operation and possible ways of resolving these problems Error Conditions Table 14 Some Error Conditions in Operation of 4600 Series IP Telephones identifies some of the possible operational problems that might be encountered after successful 4600 Series IP Telephone installation Possible installation problems and how to conduct a telephone self test are discussed in the 4600 Series IP Telephone Installation Guide s Troubleshooting chapter The User Guides available on the Avaya support Web site also contain guidance for users having problems with specific IP telephone applications Note
131. gured for Supplicant Mode DOT1X 2 the telephone can support authentication from the switch e Telephone with attached PC Telephone Only Authenticates When the IP telephone is configured for Supplicant Mode DOT1 X 2 the telephone can support authentication from the switch The attached PC in this scenario gains access to the network without being authenticated e Telephone with attached PC PC Only Authenticates When the IP telephone is configured for Pass Through Mode or Pass Through Mode with Logoff DOT1X 0 or 1 an attached PC running 802 1X supplicant software can be authenticated by the data switch The telephone in this scenario gains access to the network without being authenticated Some switches support authentication of multiple devices connected through a single switch port This is known as multi supplicant or MAC based operation These switches typically send unicast 802 1X packets to authenticating devices These switches support the following two scenarios e Standalone telephone Telephone Only Authenticates When the IP telephone is configured for Supplicant Mode DOT1X 2 the telephone can support authentication from the switch e Telephone and PC Dual Authentication Both the IP telephone and the connected PC can support 802 1X authentication from the switch The IP telephone may be configured for Pass Through Mode or Pass Through Mode with Logoff DOT 1X 0 or 1 The attached PC must be running 802 1X suppli
132. hapter 8 of the 4630 4630SW IP Telephone User Guide covers user specification Automatic backup occurs whenever the user executes a Save command on a Speed Dial or Options Parameter screen Note For specific error messages relating to Archiving see Table 17 Possible Error Messages During 4610SW 4620 4620SW 4621SW 4622SW 4625SW and 4630 4630SW Backup Restore on page 148 118 4600 Series IP Telephone LAN Administrator Guide Customizing 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephones Customizing 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephones The 4610SW 4620 4620SW 4621 SW 4622SW 4625SW IP Telephones have some unique and powerful capabilities that take advantage of their display and access to LAN facilities If your LAN has an LDAP compliant directory or a WML Web site the telephone needs key information about the servers providing those facilities Specifically you need to provide the information relevant sections of Table 12 call for You must provide this information in a customized script file in accordance with 4600 Series IP Telephone Scripts and Application Files on page 77 AN CAUTION For a 4610SW 4620 4620SW 4621SW 4622SW or 4625SW to work properly you must have a 46xxsettings txt file in the same directory as the 4610SW 4620 4620SW 4621SW 4622SW 4625SW application file If you do not edit the 46xxsettings txt file those telephones use default settings only The 46xxsettings fil
133. have multiple IP addresses rather than being restricted to just one address for each element You can specify up to 127 total characters in each list of the following devices e router gateways e DHCP TFTP HTTP servers and e the media server Upon startup or a reboot the 4600 Telephone attempts to establish communication with these various network elements in turn The telephone starts with the first address on the respective list If the communication is denied or times out the telephone proceeds to the next address on the appropriate list and tries that one The telephone does not report failure unless all the addresses on a given list fail Obviously this capability significantly improves the reliability of IP telephony Multiple IP addresses maximize the telephone s likelihood to communicate with backup equipment if the primary equipment is not operating or is not accessible For example alternate communication would be needed during a limited network outage However this capability also has the advantage of making station number portability easier Assume a situation where the company has multiple locations in London and New York all sharing a corporate IP network Users want to take their telephones from their offices in London and bring them to New York When users start up their telephones in the new location the local DHCP server will generally route them to the local call server In this case the call server for H 323 is the Ava
134. he DHCP server conflicts with another address RESOLUTION Review DHCP server administration to identify duplicate IP address es CAUSE The 46xx telephone is attempting to discover and register with the Gatekeeper at IP address aaa bbb ccc ddd RESOLUTION If this message appears for more than a few seconds especially if the IP address keeps changing the telephone is unable to contact the Gatekeeper Verify network connectivity between the telephone and the Gatekeeper or revise the Gatekeeper addresses in the DHCP script files to point to different Gatekeepers See Administering 4600 Series IP Telephones on Avaya Media Servers H 323 Only DHCP TFTP H 323 Only and HTTP 1 of 6 142 4600 Series IP Telephone LAN Administrator Guide Error Messages Table 16 Possible Error Messages During Installation or Operation of 4600 Series IP Telephones continued Error Message Cause Resolution Discovering File too large Cannot save file Gateway Error Hardware failure IP Address in use by another NAPT Error No Ethernet CAUSE The telephone is seeking a gatekeeper on the media server using its administered gatekeeper list RESOLUTION Wait for a valid registration to occur or press to interrupt the search and re initialize manual or DHCP script files procedures CAUSE The telephone does not have sufficient room to store the downloaded file RESOLUTION Verify the proper filename is
135. he user interface to its previous state The names and values display in the order shown in Table 15 Issue 4 August 2006 139 Troubleshooting Guidelines Table 15 Viewing Parameter Values Name System Value Format Model Phone SN PWB SN PWB comcode PWB version MAG address L2 tagging VLAN ID IP address Subnet mask Router 46ccDccc CCCCCCCCCCCC CCCCCCCC CCCCCCCCCCCC CCCCCCCC nnnnnannann CCCCCCCCC hh hh hh hh hh hh CCCCCCCCC CCCC AAN AAA AAN ANN ANAN AAA ANN ANN ANAN AAA AAN ANN Up to 8 ASCII characters Model Telephone Serial Number up to 18 ASCII characters which display on both lines Printed Wiring Board circuit board Serial Number up to 18 ASCII characters which display on both lines Applies to all telephones with a display except 4602 4602SW 4602SW and 4610SW 9 ASCII numeric characters PWBCC Applies to all telephones with a display except 4602 4602SW and 4610SW 9 ASCII numeric characters Applies only to the 4602 4602SW 4602SW and 4610SW Each octet of the MAC address displays as a pair of hexadecimal numbers Up to 9 ASCII characters on if NVL2Q 1 off if NVL2Q 2 auto on if NVL2Q 0 and 802 1Q tagging is on and auto off if NVL2Q 0 and 802 1Q tagging is off Up to 4 ASCII characters L2QVLAN if 802 1Q tagging is on and none if 802 1Q tagging Is off Up to 15 ASCI
136. he 4600 Series IP Telephones Avaya does not recommend that customers set these values In certain situations particularly in noisy environments Avaya Tier 4 engineers might recommend that you set the system parameter AUDIOENV AUDIOENV is an index into a table that impacts four internal variables Table 6 Internal Audio Variables Variable Description Possible Values AGC_Dyn_Range AGC dynamic range 0 for a typical office environment 9dB 1 for 12dB 2 for 15dB and 3 for 18 AGC Dynamic range variation Exp_thresh_Hd The expansion The expansion threshold for the headset has threshold for the a default value of 0 for a typical office headset environment 1 for call center applications and 2 for other audio environments Exp_thresh_Hs The expansion The expansion threshold for the handset has threshold for the a default value of 0 for a typical office handset environment 1 for call center applications and 2 for other audio environments Tx_Gain Transmit gain Transmit gain has a default value of 0 for normal transmit gain 1 for 6dB of gain and 2 for 6dB of gain AUDIOENV is calculated as AUDIOENV 27 AGC_Dyn_Range 9 Exp_thresh_Hd 3 Exp_thresh_Hs Tx_Gain which results in a range of 0 to 107 Set AUDIOENV 0 is the nominal setting 0 0 0 0 90 4600 Series IP Telephone LAN Administrator Guide VLAN Considerations VLAN Considerations This section contains information
137. he potential availability of hundreds of telephone related features that a standalone SIP telephone cannot provide DHCP Dynamic Host Configuration Protocol DHCP allows a server to assign IP addresses and other parameters to devices like the 4600 Series IP Telephones on an as needed basis DHCP eliminates the need to configure each end station with a static IP address The DHCP application also passes information to the 4600 Series IP Telephone The DHCP application identifies the PBX and the file server s IP addresses The application also identifies the paths to the upgrade script and the application file on the file server For further information see DHCP and File Servers on page 59 and DHCP on page 61 Issue 4 August 2006 29 Overview of Voice over IP VoIP and Network Protocols TFTP The Avaya 4600 IP Telephones can get useful application information from the TFTP server The telephones also can upgrade themselves using files stored on the TFTP server After downloading software the Avaya 4600 Series IP Telephones can operate without a file server However some functionality can be lost if the file server is not available for a telephone reset For further information see e DHCP and File Servers on page 59 e TFTP H 323 Only on page 74 and e Table 1 File Servers and Compatible Telephone Software HTTP HTTP is potentially a more secure alternative to TFTP particularly when Transport Layer Securi
138. he section Initial Configuration on page 66 and the subsequent sections Verifying the Installation of the DHCP Server Use the following procedure to verify whether the DHCP server is installed 1 Select Start gt Settings gt Control Panel 2 Double click the Network icon 3 Verify that Microsoft DHCP Server is listed as one of the Network Services on the Services tab 4 If it is listed go to the following section Initial Configuration If it is not listed then install the DHCP server Initial Configuration The Windows NT 4 0 DHCP server configuration involves setting up a scope for the IP telephone A DHCP scope is essentially a grouping of IP devices in this case IP telephones running the DHCP client service in a subnet The scope defines parameters for each subnet Each scope has the following properties e A unique subnet mask used to determine the subnet related to a given IP address e Ascope name assigned by the administrator when the scope is created e Lease duration values to be assigned to DHCP clients with dynamic addresses In addition the DHCP server can assign configuration parameters to a client and these can be specified for each DHCP scope Setting up the Windows NT 4 0 DHCP server requires the following steps 1 Creating a DHCP scope for the IP telephones 2 Editing custom options 3 Adding the DHCP options 4 Activating the new scope 5 Verifying your configuration Each step is de
139. ies IP Telephone Scripts and Application Files on page 77 AN CAUTION For the 4630 4630SW to work properly you must have a 46xxsettings scr or 46xxsettings txt file in the same directory as the 4630 4630SW application file If you do not edit the 46xxsettings file the 4630 4630SW uses default settings only The 46xxsettings file is no longer part of the zip file on the Avaya software download Web site but is available as a stand alone download If you already have such a file because you downloaded it for a previous 4630 release installing the stand alone file overwrites the original file Note The 4620 and the 4630 4630SW IP Telephones use the same 46xxsettings file In Table 11 parameters shown with a Mandatory status must be accurate and non null for the application to work The Avaya Help Web site however is always available Parameters with an Optional status may be changed to suit your environment If you do not change the parameters their defaults are used Table 11 4630 4630SW IP Telephone Customizable System Parameters by Application Parameter Name Default Value Status Description and Value Range Phone Application Parameters PHNEMERGNUM Null Optional Text string of a telephone number to be dialed in case of an emergency e g 911 1of3 114 4600 Series IP Telephone LAN Administrator Guide Customizing the 4630 4630SW IP Telephone Table 11 4630 4630SW IP Telephone Customizable System Paramete
140. ing 0 119 4630 4630SW IP Telephone Backup Restore 117 Call Log Archive 0 118 Creating Web Sites for 153 Customizable System Parameters 114 CUSTOMIZING 55 254 ee 6 je oe as 114 46xx IP Telephone MIB 151 8021 2 iti in ane Bite ae Ge oe Gi 94 A About This Guide 0 9 Administering 4600 Series IP Telephones on Avaya Media Servers 2 0 0 58 Administering DHCP and File Servers 59 Administering H 323 and SIP IP Telephones on the SameNetwok 0 S7 Administering Options for the 4600 Series IP TelepMONES 14 1 ile a et eae A 100 Administering the Thin Client Directories ARE Administration Alternatives and Options for 4600 Series IP Telephones 54 Application File and Upgrade Script Choosing 79 Application Files and Scripts for 4600 Series IP Telephones o o EE Application Status Flag APPSTAT 122 Application Status Flag APPSTAT for 4610SW 4620 4620SW 4621SW 4622SW and Index 4625SW IP Telephones 122 Applications oaoa a a 41 Avaya 46xx IP Telephone MIB 151 Avaya Communication Manager Software HeleaSe Wis oi e aE mea e m aia 58 Avaya File Server Application 15 B Backup Restore for 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephones 123 Backup Restore for 4630 46
141. ion 1 is the default and 0 disables the Stock Ticker Application Text string containing the URL of the home page for the Voice Mail Application 20f3 Issue 4 August 2006 115 Server Administration Table 11 4630 4630SW IP Telephone Customizable System Parameters by Application continued Parameter Name Default Value Status Description and Value Range Web Access Application Parameters WEBHOME Null Mandatory Text string containing the URL of the home page for the Web Access application WEBPROXY Null Optional Text string containing the IP address in dotted decimal or DNS format of an HTTP proxy server This parameter is optional if the all the Web pages the user accesses are on your organization s intranet WEBEXCEPT Null Optional Text string containing a list of one or more HTTP proxy server exception domains Separate each exception with commas and use up to a total of 127 ASCII characters This parameter is optional if all the Web pages the user accesses are on your organization s intranet If WEBPROXY is null the value of this parameter is ignored WEBPORT 80 Optional Text string containing the TCP port number for the HTTP proxy server The default is the TCP default for HTTP This parameter is optional if all the Web pages the user accesses are on your organization s intranet If WEBPROXY is null the value of this parameter is ignored 3 of 3 Note Fo
142. is 1 character representing an ordinal adjective as follows 1 first 2 second 3 third 4 fourth or L last ddd is 3 characters containing the English abbreviation for the day of the week as follows Sun Mon Tue Wed Thu Fri or Sat mmm is 3 characters containing the English abbreviation for the month as follows Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov or Dec h is 1 numeric digit representing the time at which to make the adjustment exactly on the hour at hAM 0h00 in military format where valid values of h are 0 through tis 1 character representing the time zone relative to which to make the adjustment as follows L local time or U Universal Time and D is 1 or 2 ASCII digits representing the date of the month from 1 or 01 to 31 or the character L which means the last day of the month For example a value of 1 SunApr2L means the first Sunday in April at 2AM local time and a value of 29Mar1U means March 29th at 1AM Universal Time 3 of 9 Issue 4 August 2006 103 Server Administration Table 10 4600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range DSTSTOP LSunOct2L Daylight Savings Time Stop Date for SIP telephones Valid values and format are the same as DSTSTART ENHDIALSTAT 1 Enhanced Dialing Status If set to 1 the Enhanced Local Dialing feature is turned on for all associa
143. is document describes how to administer a switch with Avaya Communication Manager software This document is provided with the Avaya Communication Manager Release 1 1 product e Avaya Communication Manager Software Documentation Release 1 2 This document describes how to administer a switch with Avaya Communication Manager software This document is provided with the Avaya Communication Manager Release 1 2 product Avaya Communication Manager Documentation Release 1 3 This document describes how to administer a switch with Avaya Communication Manager software This document is provided with the Avaya Communication Manager Release 1 3 product e Avaya Communication Manager Documentation Release 2 0 This document describes how to administer a switch with Avaya Communication Manager software This document is provided with the Avaya Communication Manager Release 2 0 product e Avaya Communication Manager Documentation Release 2 1 This document describes how to administer a switch with Avaya Communication Manager software This document is provided with the Avaya Communication Manager Release 2 1 product 18 4600 Series IP Telephone LAN Administrator Guide Related Documents e Avaya Communication Manager Documentation Release 2 2 This document describes how to administer a switch with Avaya Communication Manager software This document is provided with the Avaya Communication Manager Release 2 2 product e Avaya Communication Mana
144. is section presents technologies implemented in the 4630 IP Telephone Web Access application along with any limitations or non standard implementations Style sheets are now the preferred mechanism to control Web page appearance and have made most attribute specifications with tags obsolete Therefore the majority of tag attributes were not tried The attributes that were tested were those of real interest to specific tags The browser is HTML 4 0 compliant with a few minor differences as noted where appropriate Note The sections in this appendix show comments specific to the 4630 IP Telephone and its browser in italics 154 4600 Series IP Telephone LAN Administrator Guide Browser Features and Behavior Document Skeleton Certain tags define the basic framework of an HTML document Most browsers are usually good at dealing with missing tags However when you apply style sheets it is essential that you follow the tag structures Even ignoring style sheets it is considered good style to follow the HTML rules The following tags make up the basic skeleton of an HTML document lt html gt indicates the start of an HTML document lt head gt indicates the start of an HTML document s header Title meta definitions ECMAScript function definition document level style sheet definition and external style sheet inclusion are all done in the header section lt title gt sets the title of the document This is usually shown in the fra
145. isable the Network Audio Quality data and assessment display for all sets by setting the system value NTWKAUDIO to a value of 0 Administering Options for the 4600 Series IP Telephones on page 100 explains how to do so This information s implication for LAN administration depends of course on the values the user reports and the specific nature of your LAN like topology loading QoS administration etc This information s major use is to give the user an idea of how network conditions affect the current call s audio quality It is assumed you have more detailed tools available for troubleshooting the LAN RSVP and RTCP Avaya IP Telephones implement the Resource ReSerVation Protocol RSVP to support WAN bandwidth management RSVP is administered from the media server Avaya IP Telephones implement the RTP Control Protocol RTCP so Avaya s Voice over IP VoIP Monitoring Manager VMON software can provide real time monitoring and historical data of audio quality for VoIP calls Resource ReSerVation Protocol RSVP is an IETF standard protocol hosts use to request resource reservations throughout a network RSVP compliant hosts send messages through a network to receivers Receivers respond with messages requesting a type of service and an amount of resources for example bandwidth to carry out that service The host is responsible for admitting approving or rejecting denying the request In a QoS context RSVP tries to
146. it is buffered in the telephone and displayed when no higher priority message is being displayed Up to 56 characters can be pushed to the top line in a given message e WML Web pages can be pushed to the telephone s WML browser If a pushed Web page has barge in priority the content overwrites whatever else is currently displayed to the user If the push of a Web page has normal priority the Web page does not override what the user sees If the user has the Web application displayed normal priority pushed content overrides what is otherwise displayed If the Web application is not being displayed normal priority pushed content loads in the background When the user invokes the Web application the pushed content displays subject to certain restrictions For this reason you might want to accompany a Web push with a corresponding pushed text message alerting users there is Web content to view Issue 4 August 2006 173 The Push Feature e Audio Messages RTP can be pushed Pushed audio messages can drive the telephone off hook if necessary and play the pushed message through the telephone s Speaker If the audio push has barge in priority the audio message is presented to the user even if the user is on a call In this latter case the far end is automatically placed on Hold and does not hear the pushed audio message A given push can include any or all of the three content forms but can have only one priority You can optionally a
147. ither of two ways e from the network by appropriate administration of the DHCP or TFTP HTTP servers as covered in 4600 Series IP Telephone Scripts and Application Files on page 77 or e at the telephone itself using dialpad input as covered under local administrative procedures in the 4600 Series IP Telephone Installation Guide Eight IEEE 802 1D Q QoS parameters in the telephones can be administered as follows The first five parameters are for standard 802 1Q tagging and apply to any 4600 Series IP Telephone The last three parameters apply to all 4600 Series IP Telephones with a secondary Ethernet interface e L2Q 802 1Q framing parameter 1 On 2 Off or O AUTO The default is O but the preferred setting is 1 ON You can manually set the L2Q value of a specific 4600 IP Telephone to any value for example AUTO ON or OFF However any subsequent value administered via DHCP or TFTP HTTP settings file will override the manual value To use the QoS Local Administrative Option to set L2Q manually see the 4600 Series IP Telephone Installation Guide e L2QVLAN the VLAN ID on which the telephone should operate For example what VLAN ID to use for DHCP Discovery etc up to 4 digits from 0 to 4094 default is 0 e VLANTEST the number of seconds to wait for a DHCPOFFER when using a non zero VLAN ID up to 3 digits from O to 999 default is 60 e L2QAUD 802 1Q VoIP voice user RTP traffic priority value between 0 and 7 def
148. ity Discovery For more information about 802 1AB see http www standards ieee org getieee802 download 802 1AB 2005 pdf For more information about 802 1X see http www standards ieee org getieee802 download 802 1X 2004 paf Customer Support Call the Avaya support number provided to you by your Avaya representative or Avaya reseller for 4600 Series IP Telephone support Information about Avaya products can be obtained at the following URL http www avaya com support Issue 4 August2006 25 Introduction 26 4600 Series IP Telephone LAN Administrator Guide Chapter 2 Overview of Voice over IP VoIP and Network Protocols Introduction This chapter describes the differences between data and voice networks and the factors that influence the performance of VoIP The installation and administration of 4600 Series IP Telephones on Avaya Media Servers and the installation and configuration of DHCP and TFTP are addressed Overview of Voice over IP VoIP The 4600 Series IP Telephones allow enterprises to use Voice over IP VoIP VoIP uses packet switched networks over the Public Switched Telephone Network PSTN instead of telephony However using data networks to transmit voice packets poses a problem Data networks were not designed for the specific qualities required by voice traffic Data and Voice Network Similarities Data and voice networks share similar functions because of the nature of netwo
149. le on the applicable TFTP or HTTP file server Issue 4 August 2006 53 Server Administration These parameters can be administered in a variety of ways as indicated in Table 2 Note that not all parameters can be administered on all delivery mechanisms Table 2 Administration Alternatives and Options for 4600 Series IP Telephones Administrative Parameter s Mechanisms For More Information See Telephone Avaya call server applies Administering 4600 Series IP Telephones on Administration IP Addresses Tagging and VLAN Quality of Service only to H 323 DHCP strongly recommended Settings file Manual administration at the telephone LLDP DHCP Settings file strongly recommended Manual administration at the telephone Avaya Call server applies only to H 323 DHCP Settings file strongly recommended Manual administration at the telephone Avaya Media Servers H 323 Only on page 58 and Related Documents on page 18 DHCP and File Servers on page 59 and especially DHCP on page 61 DHCP and File Servers on page 59 and Administering Options for the 4600 Series IP Telephones on page 100 Static Addressing Installation in Chapter 3 of the 4600 IP Telephone Installation Guide See Link Layer Discovery Protocol LLDP on page 96 DHCP and File Servers on page 59 and Administering Options for the 4600 Series IP Telephones on page 100 Also see VLAN Conside
150. ling plan The telephone dials the number without further processing Example A user notes a Web site contains an international telephone number that needs to be called and presses Call The 4630 4630SW determines the number to be called is from another country code The telephone then prepends the rest of the telephone number with PHNOL to get an outside line PHNIC to get an international trunk The 4630 4630SW then dials normally with the Avaya Media Server routing the call appropriately Note The Enhanced Local Dialing algorithm requires that telephone numbers be presented in a standard format The standard format depends on how you administer the parameters indicated in Table 12 The algorithm also assumes that international telephone numbers are identified as such in for example WML Web sites This is indicated by preceding that type of number with a plus sign and a space or some non digit character following the country code Setting the Date and Time on SIP IP Telephones SIP IP telephones need a source of date and time information This typically comes from a network time server running the Simple Network Time Protocol SNTP The telephones use several administrative parameters for this functionality The parameter SNTPSRVR defines the server s IP address es GMTOFFSET defines the offset from Greenwich Mean Time GMT DSTSTART and DSTSTOP define the start and end of Daylight Savings Time respectively DSTOFFSET defin
151. lity Table 13 Application Status Flags and Their Meaning APPSTAT Value Meaning 0 Redial and Call Log are suppressed Speed Dial changes are not allowed 1 All administered applications are displayed with full functionality This is the default value 2 Call Log is suppressed Speed Dial changes are not allowed Only one number Redial is allowed 3 Speed Dial changes are not allowed In Table 13 suppressed applications are not displayed to the user Softkey labels application tabs etc that would usually be labeled or displayed to indicate the presence of that application are not labeled or displayed Options associated with suppressed applications can continue to display unless overridden by appropriate OPSTAT parameter administration However displayed options have no effect while the application is suppressed In Table 13 Speed Dial changes are not allowed means the Speed Dial application displays and the user can make calls as normal However any controls that allow the user to change any aspect of the Speed Dial application do not display This restriction includes the ability to add delete or edit any Speed Dial name or number In Table 13 Only one number Redial is allowed means the user Option that allows a choice between displaying one three or six of the last numbers dialed depending on the telephone is suppressed The Redial buffer stores only one number The Redial application does not displa
152. lliseconds followed by 500 milliseconds off until either the or 4 button is pressed CAUSE The PBX does not recognize the set type RESOLUTION Ensure the PBX is properly administered to expect the appropriate telephone for the IP address and extension Press to retry the process using the same values or to restart and re enter the extension and password 3 of 3 150 4600 Series IP Telephone LAN Administrator Guide Appendix A Avaya 46xx IP Telephone MIB Downloading the Avaya 46xx IP Telephone MIB The custom Management Information Base MIB is available in txt format for free download at http www avaya com support Follow these links e Under Technical Database select Telephone Devices amp User Agents e Then under IP Telephones and User Agents select 4600 IP Telephones e Then select Programming and Administration Note All 4600 Series IP Telephones of a given Release have the same MIB regardless of whether they are SIP or H 323 telephones Issue 4 August 2006 151 Avaya 46xx IP Telephone MIB 152 4600 Series IP Telephone LAN Administrator Guide Appendix B Creating Web Sites for the 4630 4630SW IP Telephone Introduction This appendix describes the capabilities and limitations of the 4630 4630SW IP Telephone s Web Browser We also provide suggestions to help you design Web sites for viewing on the 4630 4630SW This appendix is intended for 4630 4630SW IP Telephone Web B
153. lue If set to 2 the call server MCIPADD address is overridden with the statically programmed value the only non DHCP settable value If set to 3 both the file server and call server addresses are overridden by the statically programmed values STATIC can only be usefully set in DHCP and values 1 and 3 must be set via DHCP STATIC 1 allows local programming of individual telephones to use a different file server than the one commonly used by all telephones at the site This is useful to test a different set of 46xxsettings txt parameters or to force a telephone to use a different software load than is commonly used STATIC 2 allows individual telephones to be programmed to go to one particular call server STATIC 3 provides the combined features of STATIC 1 and STATIC 2 Text string containing the IP addresses of one of more Avaya HTTPS servers in dotted decimal or DNS format VLAN separation Controls whether frames to from the secondary Ethernet interface receive IEEE 802 1Q tagging treatment The tagging treatment enables frames to be forwarded based on their tags in a manner separate from telephone frames If tags are not changed no tag based forwarding is employed Values are 1 Change tags as necessary 2 Do not change tags Number of seconds to wait fora DHCPOFFER when using a non zero VLAN ID 1 3 ASCII digits from 0 to 999 9 of 9 Note The 4630 4630SW and 4620 4620SW 4621SW
154. mber SSON on page 110 DHCP and File Servers on page 59 and especially DHCP on page 61 Settings file Customizing the Site Specific Option Number strongly recommended SSON on page 110 DHCP and File Servers on page 59 and especially TFTP Generic Setup on page 75 and HTTP Generic Setup on page 76 Manual administration at Site Specific Option Number Setting in the telephone Chapter 3 of the 4600 IP Telephone Installation Guide 802 1X DHCP IEEE 802 1X on page 94 Settings file IEEE 802 1X on page 94 Manual administration at 802 1X Supplicant Authentication and Set the the telephone 802 1 X Operational Mode in the 4600 Series IP Telephone Installation Guide SNMP DHCP DHCP on page 61 Settings file 4600 Series IP Telephone Scripts and Application Files on page 77 and 4600 Series IP Telephone Customizable System Parameters on page 101 20f3 Issue 4 August 2006 55 Server Administration Table 2 Administration Alternatives and Options for 4600 Series IP Telephones continued Administrative Parameter s Mechanisms For More Information See Application DHCP specific parameters Settings file strongly recommended LLDP DHCP and File Servers on page 59 and especially DHCP on page 61 Also Customizing the 4630 4630SW IP Telephone on page 114 and Customizing 4610SW 4620 4620SW 46215W 46225W and 4625SW IP Telephones on page 119 DHCP and File Servers o
155. me of the browser window On the telephone the title is shown in the Top Line Information Display Area lt body gt indicates the start of the body of an HTML document The rest of the document is embedded between the start and end lt body gt tags lt meta gt adds additional information about an HTML page Web walking tools usually use this tag which is of little use in browsers and has no effect on the telephone Content Based Style Content based tags deal with identifying words phrases or chunks of text or images as having a specific meaning or context The intent of content based tags is not to show physically marked text However it is not wrong for a browser to show content based text in a distinct style such as font style Each content based tag is shown with a brief description and any physical effects imposed by the browser lt abbr gt indicates an abbreviation Using this tag has no effect lt address gt indicates an address Using this tag has no effect lt acronym gt indicates an acronym The enclosed text is shown in an italic font lt cite gt indicates a bibliographic citation or reference The enclosed text is shown in an italic font lt code gt indicates source code of a program The enclosed text is shown in a monospaced font lt del gt indicates deleted text It shows editorial markup A line is drawn through enclosed text Issue 4 August 2006 155 Creating Web Sites for the 46
156. ment Address MAC PHY Configuration Status LLDP MED Capabilities Network Policy Inventory Hardware Revision Inventory Firmware Revision Inventory Software Revision IPv4 IP address of telephone MAC address of the telephone 120 seconds The Host Name sent to the DHCP server in DHCP option 12 Bit 2 Bridge will be set in the System Capabilities if the telephone has an internal Ethernet switch If Bit 2 is set in Enabled Capabilities then the secondary port is enabled Bit 5 Telephone will be set in the System Capabilities If Bit 5 is set in the Enabled Capabilities than the telephone is registered Mgmt IPv4 IP address of telephone Interface number subtype 3 system port Interface number 1 OID SNMP MIB II sysObjectID of the telephone Reports autonegotiation status and speed of the uplink port on the telephone Media Endpoint Discovery Class III IP Telephone Tagging Yes No VLAN ID for voice L2 Priority DSCP Value MODEL Full Model Name BOOTNAME APPNAME 1 of 2 Issue 4 August 2006 97 Server Administration Table 8 LLDPDU Transmitted by the 4600 Series IP Telephones continued Category TLV Name Type TLV Info String Value TIA LLDP MED Inventory Serial Telephone serial number Number TIA LLDP MED Inventory Avaya Manufacturer Name TIA LLDP MED Inventory Model MODEL4 4 character name Avaya Proprietary Avaya Propri
157. misses the keyboard and the input control shows the newly typed text While this interaction technically works fine it can be difficult to type a large amount of text from a user perspective So avoid user input unless it is absolutely necessary When necessary keep user input to a minimum Click to Dial Functionality Embedded as lt a href javascript dial nnnn gt nnnnis passed to the Phone application to initiate a telephone call Example lt html gt lt head gt lt body gt lt table border 0 width 100 gt lt tr gt lt td gt lt b gt Call IT Technical Support lt b gt lt br gt lt a href javascript dial 1 555 555 5151 s lt img border 0 src call gif gt 1 555 555 5151 lt a gt lt td gt lt tr gt lt td gt lt b gt Call Bill Pay lt b gt lt br gt lt a href javascript dial 1 555 555 5152 s lt img border 0 src call gif gt 1 555 555 5152 lt a gt lt td gt lt tr gt lt table gt lt body gt lt html gt 166 4600 Series IP Telephone LAN Administrator Guide Design Guidelines The generated code is rendered as this Web page Avaya 4630 Click to Dial Example Call IT Support Call Bill Pay 861 555 555 5151 1 555 555 5152 ft Home 4 Back Forward PJReload m Stop Phone Issue 4 August 2006 167 Creating Web Sites for the 4630 4630SW IP Telephone 168 4600 Series IP Telephone LAN Administrator Guide Appendix C Creating Web Sites for Other 4600 S
158. n Manager Software Release 1 1 DEFINITY Release84 ee ee n 4 DHCP and File Servers 2 eee ee e Software Checklist 0 nen nu n a n 4 Choosing a DHCP Configuration 0n DHCP Software Alternatives DHCP Generic Setup oso ooo cn osas ee ee Windows NT 4 0 DHCP Server Verifying the Installation of the DHCP Server initial Configuration ENAMAT Creating a DHCP Scope for the IP Telephones Editing Custom Options sasaaa 4 4600 Series IP Telephone LAN Administrator Guide 35 35 36 36 36 36 37 38 42 42 43 44 47 47 47 49 50 53 53 57 57 58 58 58 59 59 59 61 61 61 62 66 66 66 67 68 Adding the DHCP Option 2 lt lt ee ee Activating the Leases 2 ee Verifying Your Configuration 2 lt lt Windows 2000 DHCP Server lt lt lt nunn nne Verifying the Installation of the DHCP Server Adding DHCP Options 0 0 0 ee eee et Activating the New Scope MELE ree ONN es A aaa e a SS ee a TFTP Genehe Selup 2 chee rara TFTP Server on S8300 Media Server 2 2 2 eee eee ee ee es Avaya File Server Application 2 0 eee ee ee HTTP 2464 4 5 22 048 00 4 604 6s S64 55 266 Sogo eS ES GS So
159. n Number SSON DHCP Generic Setup on page 62 discusses that the SSON can be set to a string For each system parameter listed in Table 10 that you want to include append the SSON string with a comma followed by name value where name is a parameter name and value is its associated value Invalid values cause the data to be ignored for that name Customizing the SSON affects all telephones associated with that DHCP server Entering Options Using the Telephone Dialpad Local administrative procedures of note to LAN Administrators might be e QoS Option Setting to customize any or all of the QoS parameters locally e Secondary Ethernet Hub Interface Enable Disable to enable or disable the secondary Ethernet hub locally e Reset to return all system initialization values to the application software default values see The Reset Administrative Option on page 136 e View to view the 4600 IP Telephone system parameters see The View Administration Option on page 139 110 4600 Series IP Telephone LAN Administrator Guide Enhanced Local Dialing e Clear to remove all administered values user specified data and option settings etc see The Clear Administrative Option on page 134 e Restart to restart a particular telephone see Restart the Telephone on page 138 Chapter 3 of the 4600 Series IP Telephone Installation Guide details how to use all local administrative options Enhanced Local Dialing The
160. n one of three versions e a default version which only supports single byte characters like those used in English French Japanese Katakana etc e amulti byte version for 4610SW 4620SW 4621SW and 4622SWs that support Chinese and Russian and e a separate multi byte version for 4610SW 4620SW 4621SW and 4622SWs that support Japanese and Russian If multi byte support is not relevant to you select the default bundle even if you do not have any 4610SW 4620SW 4621SW and 4622SW phones Otherwise select the software bundle that includes Chinese or Japanese as appropriate Issue 4 August 2006 79 Server Administration Note All bundles include the complete software for the other non 4610SW 4620SW 4621SW 4622SW Telephones The software includes the 4620 IP Telephone but not the 4630 4630SW which remains separate The only differences between the three bundles are the software for the 4610SW 4620SW 4621SW and 4622SWs and a slight change in the associated upgrade script file The 4602 4602SW 4602SW 4610SW 4620SW and 4621SW IP Telephones can support either H 323 or SIP signaling protocols If a majority of your 4600 Series IP Telephones are H 323 based which is the most common situation you can use any or all of the software bundles identified in this section If a majority are SIP based select the fourth software bundle identified as the SIP software bundle on the Web site The application files in this SIP soft
161. n page 59 especially TFTP H 323 Only on page 74 Also Customizing the 4630 4630SW IP Telephone on page 114 and Customizing 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephones on page 119 Link Layer Discovery Protocol LLDP on page 96 3 of 3 General information about administering DHCP servers is covered in DHCP and File Servers on page 59 and more specifically DHCP on page 61 General information about administering TFTP servers is covered in DHCP and File Servers and more specifically TFTP H 323 Only on page 74 General information about administering HTTP servers is covered in DHCP and File Servers and more specifically HTTP Once you are familiar with that material you can administer telephone options as described in Administering Options for the 4600 Series IP Telephones on page 100 56 4600 Series IP Telephone LAN Administrator Guide Parameter Data Precedence Parameter Data Precedence If a given parameter is administered in multiple places the last server to provide the parameter has precedence The precedence from lowest to highest is e LLDP e manual administration with the two exceptions described for the system parameter STATIC on page 109 e DHCP e TFTP HTTP e the call server meaning the Avaya Media Server for H 323 and the Registration Server for SIP and finally e FTP backup files if administered and if permitted Settings the IP tel
162. n the right side of the Data Entry box under the ASCII label Issue 4 August 2006 73 Server Administration 14 From the list in Available Options check option 003 Router 15 Enter the gateway router IP Address from the IP address field of Table 3 Required Network Information Before Installation Per DHCP Server 16 Click the Add button 17 Click the OK button Activating the New Scope Use the following procedure to activate the new scope 1 In the DHCP console tree click the IP Telephone Scope you just created 2 From the Action menu select Activate The small red down arrow over the scope icon disappears indicating that the scope was activated TFTP H 323 Only This section describes how to set up a TFTP server for downloading software updates to the 4600 Series IP Telephones AA CAUTION The files defined by the TFTP server configuration have to be accessible from all IP telephones Ensure that the filenames match the names in the upgrade script including case since UNIX systems are case sensitive Note SIP IP Telephones download upgrade script files and hence firmware and settings files from HTTP servers only You can use any TFTP application you want However Avaya recommends using the TFTP server capability on the S8300 media server or the Avaya IP Telephone File Server Application 74 4600 Series IP Telephone LAN Administrator Guide TFTP H 323 Only TFTP Generic Setup The f
163. nistration and troubleshooting documentation CAUSE The telephone cannot find a router based on the information in the DHCP file for GIPADD RESOLUTION Change administration on DHCP as indicated in DHCP in Chapter 4 Server Administration CAUSE An invalid Avaya Media Server Registration extension has been entered RESOLUTION Reenter the extension if entered incorrectly If appropriate verify proper extension with respect to switch administration 3 of 6 144 4600 Series IP Telephone LAN Administrator Guide Error Messages Table 16 Possible Error Messages During Installation or Operation of 4600 Series IP Telephones continued Error Message Cause Resolution Extension in use Failed to set phone IP Address Incompatible Message light blinks on and off and the telephone did not complete registration NAPT Error No Proxy Found SIP only No Socket CAUSE The specified extension is already in use according to the Avaya Media Server RESOLUTION Wait a few minutes and try again Waiting works when the extension is correctly administered but a service interruption occurs of which the Avaya Media Server is not yet aware Otherwise verify the proper extension with respect to switch administration Alternatively if you are logging in from a remote location and want to log the other user off press the key twice once at each prompt CAUSE The 4600 Series Telephone was originally i
164. nsiderations for 4600 Series IP Telephones 35 Web Sites for Other 4600 Series IP Telephones 169 Web Sites Creating for the 4630 4630SW IP Telephone o 153 What s Newinlssue4 0 0 13 Issue 4 August 2006 177 Index 178 4600 Series IP Telephone LAN Administrator Guide
165. nstalled on one switch with Static Addressing and has subsequently been installed on another switch with an active DHCP server assigning dynamic IP addresses RESOLUTION Reset the telephone CAUSE This release of the Avaya Media Server does not support the current version of the IP telephone RESOLUTION Upgrade to the current version of Avaya Media Server software CAUSE The telephone has a hardware fault RESOLUTION Replace the telephone CAUSE A device between the telephone and the call server is invoking Network Address Port Translation which the 4600 Series IP Telephones do not support RESOLUTION Contact the System Administrator to remove or re administer the NAPT device CAUSE A problem with the list of SIP registration proxy servers RESOLUTION Review the server administration to ensure that the correct addresses are specified Verify the proper operation of the Registration Server s and the intervening network CAUSE The telephone has registered with the call server but network problems have prevented the telephone from opening a TCP socket Note This message only occurs on older software versions Telephones with newer software automatically reset RESOLUTION Press the button to reset the telephone and contact the Network System Administrator to report the network problem 4of6 Issue 4 August 2006 145 Troubleshooting Guidelines Table 16 Possible Error Messages During Installation or Op
166. ntinuous broken flutter The broken flutter alternates 50 milliseconds on 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off In addition Call Appearance Line b s LED flashes continuously until either the or 4 button is pressed CAUSE The PBX detects an extension conflict with an existing set or Softphone RESOLUTION You can force the current telephone to register and thereby disconnect the other user by pressing The 4600 Series IP Telephone prompts you again for the extension and password If you enter the same extension and password you must confirm that you want to unregister the original user Press to unregister the original user and register the current telephone Then press to reset the telephone and enter a different extension and password If you take no action within 20 minutes the telephone attempts registration again repeating the process until either you intervene or power is lost VISUAL INDICATION All LEDs are steadily lit except Call Appearance Line A which is flashing CAUSE The telephone has detected an IP address conflict RESOLUTION DHCP restart is automatically initiated No user action required VISUAL INDICATION No LEDs flash when telephone is plugged in CAUSE Telephone is unable to communicate with the Ethernet RESOLUTION Verify the connection to the Ethernet jack verify the jack is Category 5 verify power is applied on the LAN to that jack etc VISUAL
167. oards to TN799C V3 or greater 5 of 6 132 4600 Series IP Telephone LAN Administrator Guide Error Conditions Table 14 Some Error Conditions in Operation of 4600 Series IP Telephones continued Condition Cause Resolution The user indicates a 4610SW 4620 4620SW 4621SW 4622SW 4625SW specific or 4630 4630SW specific application is not accessible The user indicates AND the script file is on a 4610SW a TFTP server and the 4620SW 4621SW telephone is a SIP 4622SW telephone 4625SW specific or 4630 4630SW specific application is not accessible On hook dialing cannot be performed Speed Dial labels and administered feature buttons are not available and only one call appearance can be accessed PHY2STAT was set using the INT local procedure as specified in the 4600 Series IP Telephone Installation Guide BUT the 4610SW 4620 4620SW 4621SW 4622SW 4625SW uses the original setting instead of using the new setting following a reboot CAUSE The 46xxsettings script file is not pointed to accurately or is not properly administered to allow the application RESOLUTION Assuming the user is meant to have that application verify the 46xxsettings script file is properly specified for your system including case If your file server is UNIX or LINUX and extension Then verify all the relevant parameters indicated in Table 11 and Table 12 are accurately specified in the 46xxsettings file C
168. od HTTP Generic SetuP 1 21 1 4 n 4 eee bees ee eee ee ae es 4600 Series IP Telephone Scripts and Application Files Choosing the Right Application File and Upgrade Script File Contents of the Upgrade Script lt lt Contents of the Settings File lt lt DIFFSERY 203628 UDP Port Selection H 323 Only lt lt lt Network Audio Quality Display on 4600 Series IP Telephones Hove and ATOGP 4 4 lt 444 4944 44446 44 04 DM OOO AAA AAA Internal Audio Parameters ee VLAN COnSIGGIANIONS ein ria we kei e none OES ORO eS VLAN TAGAMA oscar arena AAA VLAN Deteccion e sao as a a S VLAN Separation s cc cdo PS OS 44S naa haee A Unnamed Registration a aoaaa aa EEE MITE 455 gt Aia oska a a a Se ae ae a oe S 802 1X Pass Through and Proxy Logoff 802 1X Supplicant Operation 2 ee nunnu Link Layer Discovery Protocol LLDP lt lt lt lt eee Administering Options for the 4600 Series IP Telephones DNS AGGIOSSING 4 14 22 6 sda eee REDD RRR ESR aa a os Customizing the Site Specific Option Number SSON Entering Options Using the Telephone Dialpad Enhanced Local Dialing 4464 lt lt a Kos ha ee Contents 69 69 69 70 70 73 74 74 75 75 75 76 76 77 79 81 82 83 85 85 87 87 88 89 90 91 91 91
169. ollowing phases are involved in setting up a TFTP server e Install the TFTP server software e Configure the file path parameter to the directory where the files are to be stored This is the file path in Table 3 Required Network Information Before Installation Per DHCP Server on page 60 For increased security we also recommend that you disable the ability to upload to the server Note that this option might not be available to all TFTP servers e Download the upgrade script file and application file from the Avaya Web site http www avaya com support to the directory as specified by the file path e lable 10 Table 11 and Table 12 list the parameters you can administer when manually creating the TFTP script file Manual administration is discussed in 4600 Series IP Telephone Scripts and Application Files Note Many LINUX servers distinguish between uppercase and lowercase names Ensure that you accurately specify the 46xxsettings filename and the names and values of the data therein TFTP Server on S8300 Media Server The S8300 Media Server provides all the TFTP support required for the 4600 Series IP Telephones In addition the media server has an easy to use PC based interface for creating script files Thus you do not need to manually create the text files discussed in 4600 Series IP Telephone Scripts and Application Files The media server creates the files for you For more information about the media serve
170. om that point on the telephone s actions depend largely on network administration prior to telephone installation and on any actions the installer takes This chapter details the parameters and other data the telephone needs to operate and the alternatives to deliver that information to the telephone where appropriate Recommendations and specifications for alternatives to certain parameters are also provided The parameters under which the telephone needs to operate are summarized as follows Telephone Administration on the call server The call server for H 323 is the Avaya Media Server while the call server for SIP is the Registration Server IP address management for the telephone Tagging Control and VLAN administration for the telephone if appropriate Quality of Service QoS administration for the telephone if appropriate Site specific Option Number SSON setting of DHCP servers if appropriate Protocol administration for example Simple Network Management Control SNMP and Link Layer Discovery Protocol LLDP Interface administration for the telephone if appropriate Application specific telephone administration if appropriate For example Directory or Web specific information required for these optional applications The delivery mechanisms are Maintaining the information on the call server Manually entering the information using the telephone dialpad Administering the DHCP server Editing the settings fi
171. on The Avaya Media Server supports using the extension and password to register and authenticate 4600 Series IP Telephones For further information see Related Documents on page 18 SIP Registration and Authentication A 4600 Series SIP IP Telephone requires an off PBX station OPS extension on the Avaya Communication Manager and a login and password on the Registration Server to register and authenticate it Registration is described in the Initialization process in Step 4 Telephone and the Call Server on page 37 For further information see the Converged Communication Server Release 3 0 Installation and Administration Guide 555 245 705 available on the Avaya support Web site http www avaya com support WAN Considerations QoS is harder on a WAN than a LAN A LAN assumes no bandwidth concerns A WAN assumes a finite amount of bandwidth Therefore QoS considerations are more significant when the IP telephony environment includes a WAN In addition there are administrative and hardware compatibility issues unique to WANs WAN administration is beyond the scope of this document Issue 4 August 2006 35 Overview of Voice over IP VoIP and Network Protocols Initialization Process These steps offer a high level description of the information exchanged when the telephone initializes and registers This description assumes that all equipment is properly administered ahead of time This description can help you unde
172. on null the telephone accepts only SNMP queries from the IP addresses in this parameter SNMPSTRING Null Text string containing the SNMP community string up to 32 ASCII characters The Null default means that SNMP is disabled Release 2 6 does not support SNMP unless SNMPSTRING is set to a non null value SNTPSRVR Null Simple Network Time Protocol SNTP Server IP addresses for SIP telephones Valid values are zero or more IP addresses in dotted decimal or DNS name format separated by commas without any intervening spaces 0 to 255 ASCII characters including commas Null 7 is a valid value but the value may not contain spaces SPEAKERSTAT 2 Hands Free Audio Operation for SIP IP telephones Valid value is one ASCII numeric digit 0 to 2 as follows O No hands free audio 1 One way Speaker monitor 2 Two way Speaker 8 of 9 108 4600 Series IP Telephone LAN Administrator Guide Administering Options for the 4600 Series IP Telephones Table 10 4600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range STATIC TLSSRVR VLANSEP VLANTEST 0 Null 60 Static programming override flag If set to 0 static programming never overrides file server DHCP or TFTP or call server administered data If set to 1 the file server TFTPSRVR HTTPSRVR TLSSRVR address is overridden with the statically programmed va
173. option you must ensure that the key information especially TFTPSRVR MCIPADD and MCPORT is administered appropriately elsewhere For example when you specify the DNS server in Option 6 and the Domain Name in Option 15 you can use the configured names AvayaTFTPServer and AvayaCallServer for TFTPSRVR and MCIPADD respectively Upgrading from IP telephone Releases prior to R1 60 requires Option 176 to be minimally administered with MCIPADD 64 4600 Series IP Telephone LAN Administrator Guide DHCP Administer DHCP servers to deliver only the options specified in this document Administering additional unexpected options might have unexpected consequences including possibly causing the IP telephone to ignore the DHCP server The media server name and TFTP server name must each be no more than 32 characters in length Note Examples of good DNS administration include Option 6 aaa aaa aaa aaa Option 15 dnsexample yourco com Option 66 tftpserver yourco com zZZZ ZZZ ZZZ ZZZ Option 176 MCIPADD XXX XXX XXX XXX Depending on the DHCP application you choose be aware that the application most likely will not immediately recycle expired DHCP leases An expired lease might remain reserved for the original client for a day or more For example Windows NT DHCP reserves expired leases for about one day This reservation period protects a client s lease for a short time If the client and the DHCP s
174. or example if the SIP domain is avaya com the Contact header sent to the SIP registrar for extension 1234 would be sip 1234 avaya com 7of9 Issue 4 August 2006 107 Server Administration Table 10 4600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range SIPPROXYSRVR Null SIP Proxy Server IP addresses Valid values are zero or more IP addresses in dotted decimal or DNS name format separated by commas without any intervening spaces 0 to 255 ASCII characters including commas Null gt is a valid value but the value may not contain spaces SIPPORT 5060 SIP Server Port Number Valid values are 1 to 5 ASCII numeric characters from 0 to 65535 Null is not a valid value and the value may not contain spaces SIPREGISTRAR Null SIP Registrar IP addresses Valid values are zero or more IP addresses in dotted decimal or DNS name format separated by commas without any intervening spaces 0 to 255 ASCII characters including commas Null is a valid value but the value may not contain spaces SNMPADD Null Text string containing one or more allowable source IP addresses for SNMP queries in dotted decimal or DNS format separated by commas with up to 127 total ASCII characters The Null default means that SNMP is disabled Release 2 6 does not support SNMP unless SNMPADD is set to a non null value When n
175. otocol LLDP 96 LLDP Data Units Transmitted 97 M Media Server Field Names and Corresponding Script File Parameter Names 76 MIB for 46XX IP Telephones 45 N NAT 20 ee a at iad ate A e Ba ot Network Assessment and VoIP 32 Network Audio Quality Display on 4600 Series IP Telephohes aa e Se eelis n Se a a 88 Network Information Required te d tte a e ere ees ae a we a 59 Required Before Installation 60 Network Protocols 27 Network Administering both H 323 and SIP Phones on the same o o 57 O Online Documentation 17 Options entering using the Telephone Dialpad 11 Options for 4600 Series IP Telephone Administration 54 P Pass Through and Proxy Logoff 802 1X 95 Port Utilization TCP UDP 38 Proxy Logoff and Pass Through 802 1X 95 P sh Gontent 24 a iina a ansas Ge alas Se s 173 Push Priorities o oaa 174 Push More Information on 174 Q QOS 20 20 ao Ge Pole aes 31 85 DIFFSERV s aun 87 IEEE 802 1Dand802 10 85 RSVP and RTCP o o o o 89 UDP Port Selection 87 QoS and VolP lt s s ssm esanean 31 QoS and 4600 Series IP Telephones 85 176 4600 Series IP Telephone LAN Administrator Guide Index R Registration and Authentication for H 323 35 Regi
176. ou have a release prior to R2 2 on a telephone Currently only Avaya servers support 4600 Series IP Telephone file transfers using HTTPS The reason is 4600 Series IP Telephones only establish encrypted TLS connections with servers that use Avaya signed digital certificates A telephone that supports HTTP will attempt to access the HTTP server if administered and if successful will not attempt to access the TFTP server if administered 36 4600 Series IP Telephone LAN Administrator Guide Initialization Process The script files application files and settings files discussed in this section are identical for HTTP and TFTP servers The general downloading process for those files is essentially the same One exception is that when you use an HTTPS server a TLS server is contacted first Therefore we use the generic term file server here to mean both TFTP server and HTTP server The telephone queries the file server which transmits a script file to the telephone This script file ata minimum tells the telephone which application file the telephone must use The application file is the software that has the telephony functionality and can be easily updated for future enhancements The telephone uses the script file to determine if it has the proper application file A newly installed telephone may have no application file and therefore would not have the proper one A previously installed telephone might not have the
177. peaker The telephone works properly except incoming DTMF tones are not received The telephone works properly except sidetone DTMF is not heard Hands Free Answer HFA is administered but the telephone did not automatically answer a call The TFTP application terminates and asks for registration The TFTP or HTTP script file and settings file are ignored not being used by the telephone CAUSE The Speaker was turned off on the PBX H 323 telephones or the 46xxsettings files SPEAKERSTAT parameter is set to 0 SIP telephones RESOLUTION Administer the PBX to allow that station s Speaker to operate H 323 telephones or change the SPEAKERSTAT parameter value SIP telephones If that does not work do a Self test on the telephone as explained in the 4600 Series IP Telephone Installation Guide CAUSE The TN2302AP board does not pass in band DTMF tones RESOLUTION None the board is operating as designed CAUSE PBX suppresses sidetone DTMF RESOLUTION On PBX administration on the Change System Parameters screen enable On Hook Dialing If the user has Hands Free Answer HFA answers a call using the Speaker and switches to the handset pressing dialpad buttons does not send DTMF tones This is a known bug and the only current resolution is to disable HFA CAUSE HFA only works if the telephone is idle A second call is ignored if it comes in while a call is in progress including ringing before th
178. phone Customizable System Parameters continued Parameter Name Default Value Description and Value Range PHNCC 1 Telephone country code The administered international country code for the location of the serving MultiVantage server Range 1 3 digits from 1 to 999 PHNDPLENGTH 5 Telephone dial plan length The length of the administered dial plan for the serving MultiVantage server Range 1 or 2 digits from 3 to 10 PHNIC 011 Telephone international access code The digits dialed to access public network international trunks from the serving Multi Vantage server Range 1 4 digits PHNLD 1 Telephone long distance access code The digit dialed to access public network long distance trunks from the serving MultiVantage server Range 1 digit or Null PHNLDLENGTH 10 Length of national telephone number The number of digits in the longest possible national telephone number for the serving Avaya Media Server s location Range 1 or 2 digits from 5 to 15 PHNNUMOFSA 3 Number of Session Appearances for SIP telephones Valid values are a single ASCII numeric digit 1 to 5 The number of session appearances that will be supported on phones with larger displays The 4602 and 4602SW always have 2 session appearances PHNOL 9 Outside line access code The character s dialed to access public network local trunks from the serving Avaya Media Server Range 0 2 dialable characters in
179. phone and Error the left middle of the faceplate display a broken flutter for a total of 5 cycles with one cycle being alternating 50 milliseconds on 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off CAUSE The PBX does not recognize the extension entered or cannot find a valid gatekeeper RESOLUTION Confirm the extension is correct and is correctly administered on the switch Then try registration again taking particular care to enter the extension accurately 1 of 3 148 4600 Series IP Telephone LAN Administrator Guide Troubleshooting the 4601 IP Telephone Table 18 Possible Error Messages During 4601 IP Telephone Installation or Operation continued Error Message 4601 Visual Indication Cause Resolution Extension in Use IP Address in use by another No Ethernet Password Error VISUAL INDICATION If the extension is being used the 4601 attempts registration The first attempt causes the Message Waiting indicators at the top of telephone and left middle of the faceplate to display a broken flutter The broken flutter alternates 50 milliseconds on 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off five times Then the indicators flash continuously awaiting user entry Then the 4601 makes a second registration attempt using the same extension This attempt causes the Message Waiting indicators at the top of telephone and left middle of the faceplate to display a co
180. ports one protocol or the other Telephones with H 323 software work only with Avaya Communication Manager call servers Telephones with SIP software are supported only in Avaya server environments Note Unless otherwise indicated any reference to the DEFINITY server in this document also refers to the Avaya Communication Manager media servers Administration of the 4602 4602SW SIP Telephones with Release 1 x software is not covered in this guide See the 4602 SIP Telephone Administrator s Guide Document Number 16 300037 for information on administering these 4602 4602SW SIP Telephones Intended Audience This document is intended for personnel who administer e DHCP TFTP HTTP SIP Registration and or other servers to support the 4600 Series SIP IP and IP Telephones and e Local Area Networks A CAUTION Avaya does not support many of the products mentioned in this document Take care to ensure that there is adequate technical support available for these types of servers TFTP servers HTTP servers DHCP servers SIP Registration servers FTP servers LDAP servers and Web servers Note If the servers are not functioning correctly the 4600 Series IP Telephones may not operate correctly 10 4600 Series IP Telephone LAN Administrator Guide Document Organization The guide contains the following sections Chapter 1 Introduction Chapter 2 Overview of Voice over IP VoIP
181. pplications Diagram Applications 4600 Series IP Telephone Port 1024 5000 Operating System selected only active if DIRSRVR is non null lt Port 1024 5000 Operating System selected only active if WEBHOME 4630 VMLHOME 4630 or WMLHOME 4620 is non null Port 21 only active if user enters FTP server IP address MM Port 20 only active during Port 49714 49721 49721 unless changed via CTIUDPPORT only active if CTISTAT is i phone is fully registered and signaling channel encryption is not being used Port 49722 only active if CTISTAT is 1 phone is fully registered and signaling channel encryption is not being used a backup or restore i lt gt LDAP TCP IP 4630 only gt HTTP TCP IP 4610SW 4620 4620SW 4621SW 4622SW 4625SW and 4630 only gt as well gt La HTTP over SSL TCP IP gt Port 443 4630 only 2 FTP Server FTP control TCP IP E Port 21 4610SW 4620 4620SW 4621SW 4622SW 4625SW and 4630 only FTP data TCP IP gt Port 20 4610SW 4620 4620SW 4621SW 4622SW 4625SW and 4630 only IP Softphone C lt CTI Discovery UDP IP Port 50000 51000 CTI is not supported by the gt OS selected 4601 4601 or 4602 lt CTI Data TCP IP CTI is not supported by the 4601 4601 or 4602 gt Port 1024 5000 TCP UDP Port Utilization
182. printed in bold type are menu or screen titles and labels Words printed in bold type can also be items on menus and screens that you select or enter to perform a task i e fields buttons or icons Bold type also provides general emphasis for words or concepts italics Italic type indicates a document that contains additional information about a topic Online Documentation The online documentation for the 4600 Series IP Telephones is located at the following URL http www avaya com support Issue 4 August 2006 17 Introduction Related Documents e DEFINITY ECS Enterprise Communication Server Documentation Release 8 4 This CD contains documentation that describes among other things how to administer a DEFINITY ECS switch with Release 8 4 software This document is provided with the DEFINITY Release 8 4 product e DEFINITY ECS Enterprise Communication Server Documentation Release 9 This CD contains documentation that describes among other things how to administer a DEFINITY ECS switch with Release 9 software This document is provided with the DEFINITY Release 9 product e DEFINITY ECS Enterprise Communication Server Documentation Release 10 This CD contains documentation that describes among other things how to administer a DEFINITY ECS switch with Release 10 software This document is provided with the DEFINITY Release 10 product e Avaya Communication Manager Software Documentation Release 1 1 Th
183. proper application file If the telephone determines the application file indicated in the script file is missing the telephone requests a download of the proper application file from the file server The file server then downloads the file and conducts some checks to ensure that the file was downloaded properly If the telephone determines it already has the proper file the telephone proceeds to the next step without downloading the application file again After checking and loading the application file the 4600 Series IP Telephone if appropriate uses the script file to look for a settings file The settings file can contain options you have administered for any or all of the 4600 Series IP Telephones in your network For more information about this settings file see Administering Options for the 4600 Series IP Telephones on page 100 Step 4 Telephone and the Call Server The call server referred to in this step differs depending on whether the telephone is H 323 or SIP For H 323 IP telephones the call server is the Avaya Media Server For SIP IP telephones the call server is the Registration Server In this step the telephone and the call server exchange a series of messages which cause the display on the telephone to prompt the user For a new installation and for full service the user must enter the telephone s extension and the call server password For a restart of an existing installation this information is already stor
184. ption Name pull down list select 176 46XXOPTION Verify that the Value String box contains the correct string from DHCP Software Alternatives on page 61 O a A O If not update the string and click the OK button twice Issue 4 August 2006 69 Server Administration Verify the Scope Option 176 46XXOPTION Use the following procedure to verify the scope option 1 Select Scope under DHCP OPTIONS 2 In the Active Options scroll list click 176 46XXOPTION 3 Click the Value button 4 Verify that the Value String box contains the correct string from DHCP Generic Setup on page 62 If not update the string and click the OK button Verify the Global Option 176 46XXOPTION Use the following procedure to verify the global option 1 Select Global under DHCP OPTIONS 2 In the Active Options scroll list click 176 46XXOPTION 3 Click the Value button 4 Verify that the Value String box contains the correct value from DHCP Generic Setup on page 62 If not update the string and click the OK button Windows 2000 DHCP Server This section describes the configuration of the DHCP server in Windows 20008 Verifying the Installation of the DHCP Server Use the following procedure to verify whether the DHCP server is installed 1 Select Start gt Program gt Administrative Tools gt Computer Management 2 Under Services and Applications in the Computer Management tree find DHCP 3 If DHCP is not installed ins
185. ptional and can be user specified Web Access Application Parameters SUBSCRIBELIST Null Optional TPSLIST Null Optional WMLHOME Null Mandatory FTP User Permission If set to O the user cannot specify alternatives to the FTP servers and FTP directories DHCP and or TFTP HTTP administration specify If set to 1 the user can specify alternatives to the FTP servers and FTP directories that DHCP and or TFTP HTTP administration specify If set to 2 the user cannot specify alternatives to the FTP servers that DHCP and or TFTP HTTP administration specify but can specify alternatives to FTP Directories Language of the 4610SW 4620 4620SW 4621SW 4622SW and 4625SW user interface in ASCII independent of the MultiVantage message language Options are English Deutsche Espanol Francais Italiano Nederlands Portugues and Katakana Japanese In addition to these languages the 4610SW 4620SW also support Chinese Japanese and Russian Subscription list for potential pushed content List of zero or more fully qualified URLs separated by commas without intervening spaces with up to 255 total characters See Appendix E The Push Feature List of Trusted Push Servers List of zero or more fully qualified domain path strings separated by commas without intervening spaces with up to 255 total characters See Appendix E The Push Feature Text string containing the URL of the home
186. r Allowing the user to choose a font size forces more work on the designer to verify that all fixed size items appear acceptably Maintaining Context Given the small screen area a user can become easily lost Headings are often not in view and the user if distracted by other work can lose a sense of context Style sheets can help maintain this sense of context through color The lt div gt and lt span gt tags are intended to provide page designer defined content based style By defining classes of lt div gt tags with various colors and border styles the designer provides additional information However a significant number of people suffer from some form of color blindness Thus it may be necessary to design pages both with and without using color styles Issue 4 August 2006 165 Creating Web Sites for the 4630 4630SW IP Telephone User Interaction As these design guidelines indicate HTML forms work reasonably well in the Browser However due to telephone limitations as an input device keyboard input can be difficult A complete keyboard is made available based on the context of mouse selection When a text input control is on screen the user just clicks the input control The keyboard appears with the browser thrown into a small scrolling area The input control is roughly centered in the scrolling area The user can then press the software keys and the text is shown in the input control Simply pressing the Done button dis
187. r see Downloading Avaya 46xx IP Telephone Software Using Avaya Media Servers mentioned in Related Documents Avaya File Server Application The Avaya IP Telephone File Server Application provides a Windows or Linux TFTP or HTTP Server you can install on your own server For more information see Avaya IP Telephone File Server Application Reference Guide Document 16 601433 mentioned in Related Documents and available from the Avaya support Web site Issue 4 August 2006 75 Server Administration HTTP This section gives general guidance to set up an HTTP server for downloading software updates to 4600 Series IP Telephones AN CAUTION The files defined by HTTP server configuration must be accessible from all IP telephones invoking those files Ensure that the file names match the names in the upgrade script including case since UNIX systems are case sensitive Note Use any HTTP application you want In addition to the HTTP application on the Avaya S8300 Media Server other commonly used HTTP applications include Apache and Microsoft IIS HTTP and HTTPS do not apply to the 4625SW and 4690 IP Telephones HTTP Generic Setup These are the phases involved in setting up an HTTP server e Install the HTTP server application e Administer the system parameters HTTPSRVR and CODESRVR to the address es of the HTTP server Include these parameters in DHCP Option 176 or the appropriate SSON Option e Download the upgra
188. r assistance in developing local Web sites tailored to the 4630 IP Telephone s display see Appendix B Creating Web Sites for the 4630 4630SW IP Telephone 116 4600 Series IP Telephone LAN Administrator Guide Customizing the 4630 4630SW IP Telephone 4630 4630SW Backup Restore 4630 4630SW users can create an FTP backup file for Soeed Dial button labels and unique option or parameter settings The associated Option is covered in Chapter 8 of the 4630 4630SW IP Telephone User Guide Data is saved in a file called 4630data txt on a user specified server and in a user specified directory Unlike the 4620 4620SW settings indicated in Table 12 the 4630 4630SW FTP settings cannot be centrally administered In addition to Speed Dial labels and associated telephone numbers a backup saves these options and non password parameters Setting Parameter Name Type Idle Timeout Option Keyboard Layout Option Click Feedback Option Edit Dialing Option Personalized Ring Option Redial Option Go to Phone on Incoming Calls Option Go to Phone on Originate Option Call Timer Option Alphabetize Entries Option Call Log Active Option Call Log Automatic Archive Option Directory User ID Parameter Automatic Backup Option FTP Server IP Address Parameter FTP Directory Path Parameter FTP User ID Parameter Stock Ticker Active Option STK mm Parameter Stock Index DJIA Option Stock Index S amp P 500 Option Stock Index Nasdaq Option Stock Change Option
189. r more complex LAN configurations A CAUTION Before you start it is important that you understand your current network configuration An improper installation can cause network failures or reduce the reliability and performance of your network DHCP Software Alternatives Three DHCP software alternatives are common to Windows operating systems e Windows NT 4 0 DHCP Server e Windows 2000 DHCP Server e Windows 2003 DHCP Server Any other DHCP application might work It is the customer s responsibility to install and configure the DHCP server correctly This document is limited to describing a generic administration that works with the 4600 Series IP Telephones Issue 4 August 2006 61 Server Administration DHCP Generic Setup This document is limited to describing a generic administration that works with the 4600 Series IP Telephones Three DHCP software alternatives are common to Windows operating systems e Windows NT 4 0 DHCP Server e Windows 2003 DHCP Server e Windows 2000 DHCP Server Any other DHCP application might work It is the responsibility of the customer to install and configure the DHCP server correctly DHCP server setup involves 1 Installing the DHCP server software according to vendor instructions 2 Configuring the DHCP server with e IP addresses available for the 4600 Series IP Telephones e The following DHCP options Option 1 Subnet mask As described in Table 3 item
190. r settings including local Feature button labels When the Automatic Backup option on a 4610SW 4620 4620SW 4621SW 4622SW or 4625SW IP Telephone is set to Yes and FTPSRVR is specified the FTPSTOR command attempts to save all Speed Dial contents all system options and non password parameters to the FTP server specified by FTPSRVR For H 323 telephones data is saved in a text file called ext 4610data txt or ext 4620data txt as appropriate to the telephone type where ext stands for the telephone extension For SIP telephones data is saved in a text file called ext 4610data sip txt or ext 4620data sip txt as appropriate to the telephone type The 4621 SW 4622SW and 4625SW all use 4620 as the telephone type for purposes of the Backup Restore filename to allow seamless upgrades from 4620s if applicable The system administrator can optionally set the backup option and specify FTPSRVR through network administration A telephone user can also specify these values as covered in Chapter 6 of the appropriate User Guide for the telephone type Automatic backup occurs whenever the user executes a Save command on a Speed Dial or Options Parameter screen Issue 4 August 2006 123 Server Administration Note Users can specify alternate servers and directories for example their own PCs for backups and retrievals The 4610SW 4620 4620SW 4621 SW 4622SW 4625SW backup restore file can contain ASCII Extended ASCII and non ASCII characters
191. rations on page 91 for background information DHCP and File Servers on page 59 and Administering Options for the 4600 Series IP Telephones on page 100 Static Addressing Installation in Chapter 3 of the 4600 IP Telephone Installation Guide Administering 4600 Series IP Telephones on Avaya Media Servers H 323 Only on page 58 and Related Documents on page 18 DHCP and File Servers on page 59 and Administering Options for the 4600 Series IP Telephones on page 100 DHCP and File Servers on page 59 and Administering Options for the 4600 Series IP Telephones on page 100 See QoS Option Setting in Chapter 3 of the 4600 IP Telephone Installation Guide 1 of 3 54 4600 Series IP Telephone LAN Administrator Guide Introduction Table 2 Administration Alternatives and Options for 4600 Series IP Telephones continued Administrative Parameter s Mechanisms For More Information See Interface DHCP DHCP and File Servers on page 59 and Administering Options for the 4600 Series IP Telephones on page 100 Settings file DHCP and File Servers on page 59 and strongly recommended Administering Options for the 4600 Series IP Telephones on page 100 Manual administration at See Secondary Ethernet Hub Interface the telephone Enable Disable in Chapter 3 of the 4600 IP Telephone Installation Guide SSON DHCP Customizing the Site Specific Option Nu
192. rding Feature Buttons are active and visible to the user for SIP telephones only Valid value is one ASCII numeric digit 0 to 7 Values are 0 No call forwarding 1 Call Forward 2 Call Forward Busy 3 Call Forward and Call Forward Busy 4 Call Forward No Answer 5 Call Forward and Call Forward No Answer 6 Call Forward Busy and Call Forward No Answer 7 Call Forward Call Forward Busy and Call Forward No Answer Avaya Converged Network Analyzer CNA server registration transport layer port number 0 65535 Applies only to H 323 telephones Text string containing the IP addresses of one or more Avaya Converged Network Analyzer CNA servers in dotted decimal or DNS format Applies only to H 323 telephones 1 of 9 Issue 4 August 2006 101 Server Administration Table 10 4600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range COVERAGEADDR Null CTISTAT 1 CTIUDPPORT 49721 DATESEPARATOR DATETIMEFORMAT 0 DHCPSTD 0 DIALPLAN gt Null DIALWAIT 5 Call Coverage Messages URI for SIP telephones The URI used for Call Coverage and Messages buttons Valid values are zero or one URI 0 to 255 ASCII characters Null is a valid value but the value may not contain spaces Computer Telephony Integration CTI Status 1 enabled O disabled Applies only to H 323 telephones CTI UDP listener port 49
193. registration succeeds the user has no access to Avaya Communication Manager features and functionality This message alerts users to the lack of connection to the call server RESOLUTION This is the same message with the same implications and Resolution as the Discovering message on page 143 Current options and CAUSE An attempt to save the current options and Speed Speed Dial entries have Dial entries on the FTP server has not yet been made or is not yet been backed up in progress RESOLUTION Wait for a message stating that backup was successful The FTP Server Name is CAUSE Invalid or missing server name not known Please check RESOLUTION Verify the FTPSRVR address is the file the FTP Server IP server to which backup data should be saved Verify that Address the FTPDIR value is the correct directory path for that file server The FTP Server has not CAUSE The FTP server has not responded to the attempt yet responded so backup to backup restore has not yet succeeded RESOLUTION Try again verify the FTP server address verify the FTP server is online and or verify the network connectivity 6 of 6 Issue 4 August 2006 147 Troubleshooting Guidelines Table 17 Possible Error Messages During 4610SW 4620 4620SW 4621SW 4622SW 4625SW and 4630 4630SW Backup Restore Error Message Cause Resolution The FTP Server has denied access Please check FTP Setup parameters The FTP Server was unable to
194. rking e Signaling establishes a connection between two endpoints In a voice network signaling helps identify who the calling party is trying to call and where the called party is on the network Traditional telephony uses terminals with fixed addresses Traditional telephony establishes a fixed connection for the communication session between two such terminals allocating fixed bandwidth resources for the duration of the call IP communications constitute a connectionless network having neither fixed addresses nor fixed connections Issue 4 August 2006 27 Overview of Voice over IP VoIP and Network Protocols e Addressing a unique address that must identify each terminal on a network In a voice network the unique address is a permanent attribute based on any combination of international numbering plans national numbering plans local telephone company practices internal customer specific codes In IP communications dial plans track extension numbers assigned to terminals No fixed connection path is needed e Routing related to addressing and allows connections to be established between endpoints Although these functions are common to data and voice networks the implementations differ Delay and Jitter Data traffic is usually short and comes in bursts Data networks like the Internet are designed to manage these bursts of traffic from many sources on a first come first served basis Data packets are
195. rom being able to Logoff which might be an essential capability for hot desking associates Or you might want to assign your SIP telephone users to different messaging systems or registration proxy servers We provide examples of the group settings for each of these situations later in this section As of Release 2 0 the simplest way to separate groups of users is to associate each of them with a number You then edit the 46xxsettings file so each group is assigned the appropriate settings Use the GROUP system value for this purpose The GROUP system value cannot be set in the 46xxsettings file The GROUP System value can only be set ona telephone by telephone basis To do so first identify which phones are associated with which group and designate a number for each group The number can be any integer from 0 to 999 with O as the default meaning your largest group would be assigned as Group 0 Then at each non default telephone instruct the installer or end user to invoke the GROUP Local dialpad Administrative procedure as specified in the 4600 Series IP Telephone Installation Guide and specify which GROUP number to use Once the GROUP assignments are in place edit the settings file to allow each telephone of the appropriate group to download its proper settings Issue 4 August 2006 83 Server Administration Here is an example of the settings file for the Call Center agent IF GROUP SEQ 1 goto CALLCENTER IF GROUP SEQ 2 goto H
196. rowser Web page designers and assumes readers are familiar with HTML Style Sheets and ECMAScript This appendix serves two primary functions e To present technologies implemented in the 4630 4630SW IP Telephone s Web Access application including any limitations or non standard implementations and e To provide a suggested model for developing effective Web pages for Web browser viewing This appendix is not intended to provide technical details on setting up a Web server nor does it provide information on Web server technologies Finally this document is not intended to provide an introduction to Web browser protocols or technologies Note See the Avaya Web site fora link to sites where HTML templates are available for customizing Any subseguent reference to the 4630 IP Telephone in this appendix applies equally to the 4630SW IP Telephone Issue 4 August 2006 153 Creating Web Sites for the 4630 4630SW IP Telephone General Background The 4630 IP Telephone display is a 1 4 VGA 320 pixels wide by 240 pixels high 256 colors supported display The data types and other features supported in the browser include HTML 4 01 Cascading Style Sheets CSS Levels 1 and 2 Document Object Model DOM Level 1 Images GIF and JPEG ECMAScript JavaScript 1 4 HTTP 1 0 and 1 1 Secure Sockets Layer SSL 2 0 and 3 0 Cookies stored in non volatile memory Click to Dial Functionality Browser Features and Behavior Th
197. rs by Application continued Parameter Name Default Value Status Description and Value Range Directory Application Parameters DIRSRVR Null DIRTOPDN Null DIRFULLNAME cn DIRTELNUM telephoneNumber DIRSRCHTIME 0 DIRLDAPPORT 389 Stock Ticker Application Parameters STKSTAT 1 Voice Mail Application Parameters VMLHOME Null Mandatory Mandatory Optional Optional Optional Optional Optional Mandatory Text string of dotted decimal IP address or DNS name of the server containing the LDAP directory Directory Topmost Distinguished Name Text string of the LDAP directory s root entry Note that spaces and other special characters might need to be treated as specified in RFC 2253 Lightweight Directory Access Protocol v3 UTF 8 String Representation of Distinguished Names Text string for the database field s customer specific label Text string for the customer specific label for the database field containing telephone numbers The default is the standard LDAP value Text string for an integer number of seconds This is the maximum duration the LDAP directory spends searching before reporting completion or failure of the search The default is LDAP standard for unlimited duration Directory LDAP Port The port that exchanges LDAP messages with the server Text string identifying whether the phones are allowed to have the Stock Ticker Applicat
198. rstand how the 4600 Series IP Telephones relate to the routers and servers in your network Step 1 Telephone to Network The telephone is appropriately installed and powered After a short initialization process the telephone identifies the LAN speed If applicable to your network and telephone model 802 1X Supplicant authentication occurs at this time where an 802 1X ID and password have to be submitted to proceed Then the telephone sends a DHCP message out into the network identifying itself and requesting further information Depending on your network structure the message goes directly to the DHCP server or a network router receives the message and relays it to the appropriate DHCP server Step 2 DHCP Server to Telephone The DHCP file server provides information to the telephone as described in DHCP and File Servers on page 59 Among other data passed to the telephone is the IP address of the TFTP or HTTP server which is crucial for the next step Step 3 Telephone and File Server Many 4600 Series IP Telephones can download script files application files and settings files from either a TFTP HTTP or HTTPS server For specific telephone server compatibility see Table 1 If you have a mixture of telephones you can use either e TFTP servers only e Both TFTP and HTTP servers with TFTP running telephones with older releases and HTTP for telephones capable of using HTTP You need TFTP servers for upgrades if y
199. rver Reset your Avaya IP Telephones You can download a default upgrade script file sometimes called merely the script file from http www avaya com support This file allows the telephone to use default settings for customer definable options Of course these settings can also be changed with DHCP or in some cases from the telephone s dialpad itself However you might want to open the default file and administer the options to add useful functionality to your Avaya IP Telephones This file must reside in the same directory as the upgrade script file and must be called 46xxsettings scr or 46xxsettings txt The Avaya IP Telephones can operate without this file Note Most Windows systems interpret the file extension scr as a screen saver The 4600 IP Telephones originally used scr to indicate a script file Starting with Release 1 7 the settings file can also have the extension txt The settings file can include any of the five types of statements one per line e Comments which are statements with a ff character in the first column e Tags which are comments that have exactly one space character after the initial followed by a text string with no spaces e Goto commands of the form GOTO tag Goto commands cause the telephone to continue interpreting the settings file at the next line after a tag statement If no such statement exists the rest of the settings file is ignored e Conditionals of the form
200. ry the system value MCPORT represents the port on the TN2302AP board Use this port number to administer routers etc supporting UDP port selection to maximize priority of voice packets being exchanged between the PBX and the telephone Issue 4 August 2006 87 Server Administration The default value for MCPORT is 1719 Administer the switch to use a port within the proper range for the specific LAN and the IP telephone s will copy that port A related parameter is PORTAUD which is the RTP port used by the switch If no UDP port range is administered on the switch the IP telephone uses an even numbered port randomly selected from the interval 4000 to 10000 Network Audio Quality Display on 4600 Series IP Telephones With the exceptions of the 4601 4601 4606 4612 4624 and 4690 IP Telephones all Series 4600 IP Telephones are by default administered to allow the end user an opportunity to monitor network audio performance while on a call The user guides for each telephone provide specific detail on getting to the appropriate screen what the end user sees and what the information means For 4610SW 4620 4620SW 4621 SW 4622SW 4625SW 4630 4630SW IP Telephones these parameters display in real time to users on the appropriate screens while on a call Table 5 Parameters in Real Time Parameter Possible Values Audio Connection Yes if a receive RTP stream was established Present No if a receive RTP stream was not established
201. s services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http www avaya com support Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Avaya support Avaya provides a telephone number for you to use to report problems or to ask guestions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Software License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10
202. s unlike most 4600 Series IP Telephones software releases 4630 IP Telephone Release 1 72 and later cannot be downgraded to a release earlier than 1 72 Attempting to do so renders the 4630 and 4630SW if Release 1 8 or greater set inoperable In addition if you are upgrading a 4630 from a release prior to Release 1 61 you must first upgrade to Release 1 61 Then you must upgrade to the newer Release You cannot upgrade directly from a pre 1 61 Release to a post 1 61 Release for the 4630 50 4600 Series IP Telephone LAN Administrator Guide Software Requirements e For 4610SW 4620 4620SW 4621 SW 4622SW 4625SW IP Telephone environments if users are to have access to LDAP directories or corporate WML Web sites the appropriate servers must be in place You must download the LDAP Directory Application software from the Avaya support Web site You must appropriately administer the telephones in accordance with Server Administration on page 53 Note Ensure that all required parameters are configured correctly For Avaya Media Server information see your administration documentation For the DHCP and file servers see Chapter 4 Server Administration Issue 4 August 2006 51 Requirements 52 4600 Series IP Telephone LAN Administrator Guide Chapter 4 Server Administration Introduction When a 4600 Series IP Telephone is plugged in and powered it automatically negotiates with its associated LAN to determine the Ethernet speed Fr
203. s control VLAN separation e VLANSEP enables 1 or disables 0 VLAN separation e PHY2VLAN provides the VLAN ID for tagged frames received on the secondary Ethernet interface e PHY2PRIO the layer 2 priority value to be used for tagged frames received on the secondary Ethernet interface 92 4600 Series IP Telephone LAN Administrator Guide VLAN Considerations Table 7 provides several VLAN separation guidelines Table 7 VLAN Separation Rules If Then VLANSEP is 0 OR the telephone is Frames received on the secondary Ethernet Disabled not tagging frames interface will not be changed before forwarding OR the telephone is tagging frames with a VLAN ID equal to PHY2VLAN VLANSEP is 1 Enabled VLANSEP is 1 Enabled VLANSEP is 1 Enabled AND the telephone is not tagging frames OR if the telephone is tagging frames with a VLAN ID equal to PHY2VLAN OR if the PHY2VLAN value is zero AND the telephone is tagging frames with a VLAN ID not equal to PHY2VLAN AND the PHY2VLAN value is not zero For example tagging is not added or removed and the VLAN ID and tagged frames priority are not changed The Ethernet switch forwarding logic determines that frames received on the Ethernet line interface are forwarded to the secondary Ethernet interface or to the telephone without regard to specific VLAN IDs or the existence of tags All tagged frames received on the second
204. s include standards such as e IEEE s 802 1D and 802 1Q e the Internet Engineering Task Force s IETF s Differentiated Services e RTP Control Protocol RTCP e Resource ReSerVation Protocol RSVP and e port based priority schemes such as UDP port selection Documentation for your LAN equipment details the extent to which your network can support any or all of these initiatives See Server Administration on page 53 for some implications of QoS for the 4600 Series IP Telephones As of Release 1 7 the 4620 4630 and 4630SW IP Telephones provided network audio quality information to the end user This network audio quality information might be useful to the LAN Administrator As of Release 1 8 all 4600 Series IP Telephones provide some level of detail about network audio quality For specific information see Network Audio Quality Display on 4600 Series IP Telephones on page 88 Issue 4 August 2006 31 Overview of Voice over IP VoIP and Network Protocols SNMP Simple Network Management Protocol SNMP is a family of standards based protocols and procedures to allow vendor independent data network management Using a simple set of protocol commands an SNMP compliant device stores information in standard format in one or more Management Information Bases MIBs Usually devices support the standards specific MIB termed MIB II In addition devices can define one or more custom MIBs that contain information a
205. s network layer IP addresses so your local intranet IP addresses can duplicate global Internet addresses A detailed discussion of NAT is beyond the scope of this document Note that NAT use can lead to problems that affect the consistency of addressing throughout your network In Release 1 6 and earlier releases of the 4600 Series IP Telephones NAT is not recommended for networks handling IP based telephony traffic As of Release 1 7 all 4600 Series H 323 IP Telephones support NAT interworking Therefore no problems exist with NAT and these H 323 IP telephones Note that support for NAT does not imply support for Network Address Port Translation NAPT Specifically the H 323 IP telephones do not support communication to the PBX through any NAPT device SIP IP telephones do not support NAT NAT requires specific administration on the media server The capability to have a direct Avaya IP Telephone to Avaya IP Telephone call with NAT also called NAT shuffling requires Avaya Communication Manager Release 1 3 software See the Administration for Network Connectivity document listed in Related Documents on page 18 QoS Quality of Service QoS is a term covering several initiatives to maximize the voice quality heard at both ends of a call that originates or terminates on an IP based telephone These initiatives include various prioritization schemes to offer voice packets a larger or prioritized share of network resources These scheme
206. s that are not relevant to a given telephone have Null data Network Assessment The current technology allows optimum network configurations to deliver VoIP with perceived voice quality close to that of the Public Switched Telephone Network PSTN Not all networks can take advantage of packet voice transmissions Some data networks have insufficient residual capacity for even compressed voice traffic In addition the usual approach to developing data networks by integrating products from many vendors requires testing the components for Voice over IP traffic compatibility 32 4600 Series IP Telephone LAN Administrator Guide 4600 Series IP Telephones Avaya assumes that your organization has performed a network assessment with or without Avaya s assistance before attempting to install Voice over IP The network assessment provides a high degree of confidence that the existing data network has the capacity to carry voice packet traffic The network assessment assures that the existing data network is compatible with the required technology A network assessment should include e A network audit to review existing equipment and evaluate its capabilities including its ability to meet planned voice and data needs e A determination of network objectives including the dominant traffic type selection of technologies and setting voice quality objectives The assessment should leave you confident that the implemented network will have the cap
207. s the href attribute to define a URL to jump to or an ECMAScript to execute when that area is clicked See the Design Guidelines on page 163 for information on displaying images Issue 4 August 2006 159 Creating Web Sites for the 4630 4630SW IP Telephone Links As of Release 1 8 the 4630 4630SW IP Telephones support dialing from hyperlinks To dial from a link a given link s href attribute value must of the form tel nnnnn or javascript dial nnnnm Selecting that link passes the characters nnnnn to the 4630 4630SW Phone application for direct dialing Hyperlinks are the heart of the Web browser s power The link allows the user to e click text or an image to jump to another Web site e click text or an image to jump to another page within this site or e click text or an image to jump to another area on a page Although URLs allow you to use various protocols use only HTTP and HTTPS for the 4630 IP Telephone Web Browser e lt a gt specifies the full or relative URL for a hyperlink When using the target attribute never use the blank name With the exception of frames the 4630 IP Telephone Web Browser is not intended to be a multi window browser Thus if a page attempts to reference a new non frame window the browser becomes confused and a reboot is necessary e lt base gt defines the default target to be used in all lt a gt tags This is done by setting the target attribute of the lt base gt tag If the targ
208. script file template from the Avaya support Web site before you make any changes When the settings file contains no setting changes the telephone does not go back to the upgrade script file You can change the settings file name if desired as long as you also edit the corresponding GET command in the upgrade script file However we encourage you not to alter the Avaya provided upgrade script file If Avaya changes the upgrade script file in the future any changes you have made will be lost We strongly encourage you to use the 46xxsettings file to customize your settings instead For more details on customizing your settings file see Contents of the Settings File Choosing the Right Application File and Upgrade Script File The 4600 IP Telephone software Releases are bundled together in exe and zip files on the Avaya support Web site See 4600 Series IP Telephone Scripts and Application Files for a detailed description As of Release 2 0 you have four bundles from which to choose Only one bundle is likely to be optimal for any one environment Which bundle to choose depends on the answer to two questions e Which version of 4610SW 4620SW software do you need in that environment e Are the majority of your 4602 4602SW 4602SW 4610SW 4620SW and 4621SW Telephones in that environment H 323 based or SIP based The 4610SW 4620SW 4621SW and 4622SW IP Telephones support multi byte characters so the software bundles come i
209. settings to an H 323 telephone and H 323 settings to a SIP telephone without creating problems Issue 4 August 2006 57 Server Administration Administering 4600 Series IP Telephones on Avaya Media Servers H 323 Only DEFINITY Releases 9 9 5 10 and Avaya Communication Manager Software Release 1 1 DEFINITY Releases 9 and 9 5 provide support for the 4606 4612 and 4624 IP Telephones DEFINITY Release 10 adds support for the 4630 and 4630SW IP Telephones Avaya Communication Manager Software Release 1 1 adds support for the 4602 4602SW and 4620 4620SW IP Telephones Avaya Communication Manager 3 1 supports the 4601 and 4602SW IP Telephones Administration of a 4612 and 4624 IP Telephone is identical to a 6424 IP softphone The 4610SW and 4690 are not natively supported but can be aliased as 4620 IP Telephones See Related Documents on page 18 particularly the Administration for Network Connectivity and the Administrator Guides Follow these guidelines e On the Customer Options form verify that the IP Stations field is set to y Yes If it is not contact your Avaya sales representative e The IP Softphone field does not have to be set to y Yes DEFINITY Release 8 4 Note DEFINITY Release 8 4 is very old We do not recommend using this release DEFINITY Release 8 4 supports the 4612 and 4624 IP Telephones The 4612 and 4624 IP Telephones are aliased as 6424 Telephones administered as IP Softphon
210. site For more detailed assistance in developing applications also visit the Solutions Directory on Avaya s Developer Connect Web page www devconnectprogram com and follow the Find a Solution link The Directory has a list of companies you can work with to develop applications The Solutions Directory lists all current Developer Connection Program Members with whom you can work to develop applications and their innovative solutions The members in this directory have all been approved in the program and are compliance tested to assure customer satisfaction 174 4600 Series IP Telephone LAN Administrator Guide Index Numerical 4600 Series IP Telephones 33 Administering on Avaya Media Servers H 323 Only 2 58 Administering Options for 100 Administration Alternatives and Options 54 Creating Web Sites for 169 DHCP and File Servers 34 DNS Addressing o 110 Initialization Process 36 Network Audio Quality Display 88 Rest rti oo 1 jaos oe selja we aa 138 Scripts and Application Files 2 77 WAN Considerations 25 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephones Administering Thin Client Directories for 141 Application Status Flag APPSTAT 122 Backup Restore 0 123 Customizable System Parameters 119 Customiz
211. store the backup file CAUSE The FTP server has reported that it did not store data RESOLUTION Verify the FTP server setup parameters as indicated on the FTP Setup Parameters screen See FTP Setup in Chapter 8 of the 4630 4630SW IP Telephone User Guide or see Backup Restore Options in Chapter 6 of the appropriate User Guide for the telephone type CAUSE The FTP server has reported that it could not store the data RESOLUTION Verify administration and available capacity filespace on the FTP server Troubleshooting the 4601 IP Telephone This section describes specific problems that can occur during 4601 IP Telephone installation administration or normal operation and possible ways of resolving these problems In Table 18 the Error Messages shown in the first column correspond to the equivalent conditions described in Chapter 4 of the 4600 Series IP Telephone Installation Guide and Table 16 Possible Error Messages During Installation or Operation of 4600 Series IP Telephones However rather than displaying messages the 4601 turns its LEDs on and off to indicate an error condition as described in Table 18 s second column In addition not all error conditions result in unique LED indications Table 18 Possible Error Messages During 4601 IP Telephone Installation or Operation Error Message 4601 Visual Indication Cause Resolution Extension VISUAL INDICATION Message Waiting indicators at top of tele
212. stration and Authentication for SIP 35 Registration Unnamed 0 94 Related Documents 0 18 Reliability and Performance 42 Requirements 2 a ee ee ee es 47 HardWaf6 ie Seas aS Ge a ee ee ee 47 SOWAS sda m laas e Boake or be 50 Reset Administrative Option 136 Restart the Telephone 138 RSVPandRTCP o o 89 S S8300 Media Server as TFTP Server 15 Script File Parameter Names and Corresponding Media Server Field Names 76 Scripts and Application Files for 4600 Series IP Telephones o oo AE SECUN ze 1 ad sit a e ie een oe ola 44 Settings File Contents of 82 SIGnaling Protocol Identifier procedure 80 Signaling Audio and Management 39 SIP and H 323 administering on same network 57 Site Specific Option Number customizing 110 SNMPandVolP 0 32 Software Alternatives for DHCP 61 Software Checklit 0 0 59 Software Requirements 50 Supplicant Operation 802 1X 95 System Parameter Values Impact of TLVson 99 System Values Resetting 139 T TandemCoding 29 TCP UDP Port tilization 38 Telephony Protocols 29 Terms Used in This Guide 14 TRIPs s aaa a 00 a A a 30 74 TETP and VolP ee re ee 30 TFTP Generic
213. t a network s different traffic subsets at the Internet Protocol IP layer Layer 3 For example some packets might be routed to expedite delivery and minimize delay with other packets routed to minimize loss or cost Redefining an octet in the Layer 3 headers for IP versions 4 or IPv4 and 6 or IPv6 provides the differentiation between these services Differentiated Services IPv4 calls this octet a Type of Service TOS octet while IPv6 calls this octet a Traffic Class In both cases the octet is interpreted differently than it was originally defined With Differentiated Services bits 0 through 5 of the octet identify a Differentiated Services Code Point DSCP The DSCP identifies a procedure to be used to handle that packet on a per hop basis Bits 6 and 7 of the octet are currently unused and DSCP compliant routers ignore them With DiffServ the default DSCP is all zeroes and represents no special handling RFC 2474 also defines eight Class Selector Codepoints which are the eight DSCP encodings that can be represented by xxx000 where x represents one bit These Code Selector Codepoints are considered prioritized with the larger numeric values having a higher relative order DSCP compliant routers should give the associated packets of larger valued DSCPs a probability of timely forwarding greater than a packet with a lower valued DSCP In addition to the eight Class Selector Codepoints a network can define its own
214. tailed in the next five sub sections 66 4600 Series IP Telephone LAN Administrator Guide DHCP Creating a DHCP Scope for the IP Telephones Use the following procedure to create a DHCP scope for the IP telephones 1 Select Start gt Programs gt Admin Tools gt DHCP Manager 2 Expand Local Machine in the DHCP Servers window by double clicking it until the sign changes to a sign 3 Select Scope gt Create 4 Define the range of IP addresses used by the IP telephones listed in Table 3 Required Network Information Before Installation Per DHCP Server The Start Address is the first IP address to be used for the IP telephones The End Address is the last IP address to be used for the IP telephones Set the Subnet Mask to the value recorded in Table 3 Required Network Information Before Installation Per DHCP Server To exclude any IP addresses you do not want assigned to IP telephones within the Start and End Addresses range a In the Exclusion Range Start Address field enter the first IP Address in the range that you want to exclude b In the Exclusion Range End Address field enter the last IP Address in the range that you want to exclude c Click the Add button d Repeat steps a through c for each IP address range to be excluded Example Suppose the range of IP addresses available for your IP telephone network are e 135 254 76 7 to 135 254 76 80 e 135 254 76 90 to 135 254 76 200 e 135 254 76
215. tall the DHCP server Otherwise proceed directly to Creating and Configuring a DHCP Scope for instructions on server configuration 70 4600 Series IP Telephone LAN Administrator Guide DHCP Creating and Configuring a DHCP Scope Use the following procedure to create and configure a DHCP scope 1 Select Start gt Programs gt Administrative Tools gt DHCP 2 In the console tree click the DHCP serverto which you want to add the DHCP scope for the IP telephones This is usually the name of your DHCP server machine Select Action gt New Scope from the menu Windows displays the New Scope Wizard to guide you through rest of the setup Click the Next button The Scope Name dialog box displays In the Name field enter a name for the scope such as DEFINITY IP Telephones then enter a brief comment in the Description field When you finish Steps 1 5 click the Next button The IP Address Range dialog box displays Define the range of IP addresses used by the IP telephones listed in Table 3 Reguired Network Information Before Installation Per DHCP Server The Start IP Address is the first IP address available to the IP telephones The End IP Address is the last IP address available to the IP telephones Note We recommend not mixing 4600 Series IP Telephones and PCs in the same scope Define the subnet mask in one of two ways e The number of bits of an IP address to use for the n
216. ted applications If set to 0 the feature is turned off GMTOFFSET 0 00 Standard Time Offset from Greenwich Mean Time for SIP telephones Valid values are a positive or negative number of hours and minutes less than 13 hours 1 to 6 ASCII characters optionally beginning with or followed by one or two ASCII numeric digits whose combined value is from 0 to 12 optionally followed by a and two ASCII numeric digits whose combined value is from 00 to 59 ICMPDU 1 Internet Control Message Protocol Destination Unreachable transmission Valid values are 0 Destination Unreachable DU messages are not transmitted 1 A Destination Unreachable DU message is not transmitted in response to received datagrams for which the designated transport protocol is not supported or in response to datagrams that designate closed TCP ports A DU message with a code of 3 Port Unreachable is transmitted only in response to datagrams designating closed UDP ports having port numbers greater than 32 767 and less than 35 000 4600 Series IP Telephones might limit the number of such messages transmitted per second Additional messages designating an unsupported transport protocol or port may be ignored 2 A Destination Unreachable DU message with a code of 2 Protocol Unreachable is transmitted if the designated transport protocol is not supported and a DU with a code of 3 Port Unreachable is transmitted if a closed TCP or UDP
217. test and analyze network performance Dynamic Host Configuration Protocol an IETF protocol used to automate IP address allocation and management Differentiated Services an IP based QoS mechanism Domain Name System an IETF standard for ASCII strings to represent IP addresses Extensible Application Protocol H 323 application that performs essential control administrative and managerial functions in the media server Sometimes called CLAN in Avaya documents A TCP IP based protocol for VoIP signaling Hypertext Transfer Protocol used to reguest and transmit pages on the World Wide Web A secure version of HTTP Internet Engineering Task Force the organization that produces standards for communications on the internet Local Area Network Lightweight Directory Access Protocol an IETF standard for database organization and guery exchange 10f3 14 4600 Series IP Telephone LAN Administrator Guide LLDP MAC Media Channel Encryption NAPT NAT OPS PAE PHP PoE PSTN QoS Registration Server RSVP RTCP RTP SDP Signaling Channel Encryption Document Organization Link Layer Discovery Protocol All IP Telephones with an Ethernet interface support the transmission and reception of LLDP frames on the Ethernet line interface in accordance with IEEE standard 802 1AB Media Access Control ID of an endpoint Encryption of the audio information exchanged between the IP telephone and
218. th the lt thead gt and lt tfoot gt tags 158 4600 Series IP Telephone LAN Administrator Guide Browser Features and Behavior e lt tfoot gt defines a footer for a table This tag can contain multiple rows Like the lt thead gt tag the intent of this tag is to provide a set of footer rows for each printed page Viewing the page in a browser has no additional effect And like the lt thead gt tag this tag provides a logical breakout of the data for the designer e lt colgroup gt defines a column group It can be used as a single definition of identical columns or as a container for dissimilar columns The span attribute defines what columns are parts of each group e lt col gt controls the appearance of one or more columns within a column group Images The 4630 IP Telephone Web Browser handles both GIF and JPEG image formats No other image formats included animated GIFs are supported Note that images take up a large amount of memory compared to text and that updating the display can be an issue For these reasons we recommend keeping images to a minimum The image tags that can be used on the browser are e lt img gt displays an image e lt map gt display a client side image Client side images have shaped regions called areas These areas are tied to URLs or ECMAScript functions Clicking on an area in a region executes the ECMAScript function e lt area gt defines an area in a lt map gt image Each area use
219. ther and e what path a sample communication takes as it traverses the network from one point to the other All 4600 Series IP Telephones respond appropriately to a ping or a traceroute message sent from the DEFINITY or MultiVantage switch or any other source on your network These telephones will not in general initiate a ping or traceroute Release 1 6 of the 4600 Series IP Telephones supporting H 323 introduced remote ping and remote traceroute support The 42 4600 Series IP Telephone LAN Administrator Guide Suggestions for Installation and Configuration switch can instruct such a 4600 Series IP Telephone to initiate a ping or a traceroute to a specified IP address The telephone carries out that instruction and sends a message to the switch indicating the results See your DEFINITY or MultiVantage Administration documentation for more details As of Release 1 8 if applicable 4600 Series IP Telephones test whether the network Ethernet switch port supports IEEE 802 1D q tagged frames by ARPing the router with a tagged frame See VLAN Considerations on page 91 If your LAN environment includes Virtual LANs VLANs your router must respond to ARPs for VLAN tagging to work properly IP Address Lists and Station Number Portability Release 1 5 of the 4600 Series IP Telephones provided the capability to specify IP address lists in either dotted decimal or DNS format Release 1 5 allowed key network elements to
220. to the telephone using ARP or trace route and from the telephone to the PBX by invoking a Feature button Verify that LAN administration has not changed for the Gatekeeper TN 2302AP boards or the LAN equipment routers servers etc between the switch and the telephone Verify no one changed the telephone settings locally using the VIEW and ADDR codes as described in the 4600 Series IP Telephone Installation Guide Verify the telephone volume is set high enough Finally conduct a self test CAUSE Loss of communication with the PBX RESOLUTION As above but pay particular attention to the possibility that the telephone is being routed to a different DHCP server or even a different PBX switch If so the new server or switch might need to be administered to support the telephone CAUSE Loss of communication with the PBX RESOLUTION As above 20f6 Issue 4 August2006 129 Troubleshooting Guidelines Table 14 Some Error Conditions in Operation of 4600 Series IP Telephones continued Condition Cause Resolution The telephone works but the audio quality is poor specifically the user hears echo when speaking on a handset the user hears echo on a headset but notona handset the user is on Speaker and hears no echo but the far end hears echo the user experiences sudden silences such as gaps in speech or static clipped or garbled speech etc The 4612 or 4624 IP Telephone works properly
221. ty TLS is used to create HTTPS Secure HTTP You can store the same application software script file and settings file on an HTTP server as you can on the TFTP server With proper administration the telephone seeks out and uses that material appropriately However not all 4600 Series IP Telephones support HTTP as indicated in Table 1 Table 1 File Servers and Compatible Telephone Software IP Telephone Software File Server IP Telephone Models Release Number HTTP HTTPS or TFTP 4601 4602 4602SW 4620 R2 2 4620SW 4621SW 4622SW 4601 4602SW R2 6 TFTP 4606 4612 4624 4625SW 4630 All releases 4630SW 4690 As with TFTP some functionality might be lost by a reset if the HTTP server is not available For more information see DHCP and File Servers on page 59 and HTTP on page 76 DNS The Domain Name System DNS is a distributed Internet directory service DNS is used mostly to translate between domain names and IP addresses Release 1 5 and later Avaya IP Telephones can use DNS to resolve names into IP addresses In DHCP TFTP and HTTP files DNS names can be used wherever IP addresses were available as long as a valid DNS server is identified first See DNS Addressing on page 110 30 4600 Series IP Telephone LAN Administrator Guide Overview of Voice over IP VoIP NAT A Network Address Translation NAT is an application that can be administered between your network and the Internet The NAT translate
222. ty the usualNo Ethernet message is not displayed e if the telephone is supposed to be powered from the LAN ensure that the LAN is properly administered and is compliant with IEEE 802 3af 2003 2 If you are using static addressing e usethe VIEW command to find the names of the files being used and verify that these filenames match those on the file server Check on the Avaya Web site to verify whether the correct files are being used Note that the 4601 IP Telephone does not support static addressing and therefore does not support the VIEW command e use the ADDR option to verify IP addresses e use the Qos option to verify QoS parameters See Chapter 3 of the 4600 Series IP Telephone Installation Guide 3 If the 4600 Series IP Telephone is not communicating with the DHCP TFTP HTTP or media server make a note of the last message displayed Consult the system administrator The Clear Administrative Option Sometimes you might want to remove all administered values user specified data and option settings etc Essentially you want to return a telephone to its initial clean slate condition Usually this is done to pass a telephone to a new dedicated user when the user s LOGOF F option is not sufficient For example if the new user has the same extension but has different permissions than the previous user The C LE A R option erases all administered data such as e static programming e file server and call server progr
223. u are setting a system parameter in the telephone to a desired value Table 10 lists the parameter names their default values the valid ranges for those values and a description of each one For DHCP the DHCP Option sets these parameters to the desired values as discussed in DHCP Generic Setup on page 62 For TFTP and HTTP the parameters in Table 10 are set to desired values in the Script File as discussed in Contents of the Upgrade Script on page 81 Avaya recommends that you administer options on the 4600 Series IP Telephones using script files Some DHCP applications have limits on the amount of user specified information The administration required can exceed those limits for example for a 4630 with all applications administered You might choose to completely disable the capability to enter or change option settings from the dialpad as of Release 1 8 As of that Release a new system value PROCPSWD can be set as part of standard DHCP TFTP administration If PROCPSWD is non null and consists of 1 to 7 digits the user cannot invoke any dialpad options without first pressing Mute or Hold and entering the PROCPSWD value See Chapter 3 of the 4600 Series IP Telephone Installation Guide for more information AN CAUTION PROCPSWD is likely stored on the server in the clear and is certainly sent to the telephone in the clear Therefore do not consider PROCPSWD as a high security technique to inhibit a sophisticated end
224. uct may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya s Web site at http support avaya com ThirdPartyLicense Interference Using a cell mobile or GSM telephone or a two way radio in close proximity to an Avaya IP Telephone might cause interference Security See http support avaya com security to locate and or report known vulnerabilities in Avaya products See http support avaya com to locate the latest software patches and upgrades For information about secure configuration of equipment and mitigation of toll fraud threats see the Avaya Toll Fraud and Security Handbook at http support avaya com Contents Chapter 1 Introduction 00 nunnu es 9 About THIS Guid 4 4 6 4 4 a ee Oe aa A we 9 Intended Audience 0 2 2 4 10 Document Organizatlon lt lt lt lt lt lt o lt o lt o oo 11 Ghange History 1 66244 24 eR SRE EWA RGR He sms Ss 12 What s NewinIssue4 0 00 eee 13 Terms Used in This Guide lt lt a 14 Conventions UsedinThisGuide 0 17 Symbolic Conventions saeseranenase sae ae 17
225. unt a 4610SW IP or SIP IP Telephone 4620 4620SW 4621SW 4622SW 4625SW IP Telephone Stand Instructions 16 300299 This document provides information on how to mount a 4620 4620SW 4621SW 4622SW 4625SW IP or 4620SW 4621SW SIP IP Telephone on a wall Issue 4 August 2006 21 Introduction IETF Documents The following documents provide standards relevant to IP Telephony and are available for free from the IETF Web site htip www ietf org rfc html e Requirements for Internet Hosts Communication Layers October 1989 by R Braden STD 3 RFC 1122 e Requirements for Internet Hosts Application and Support October 1989 by R Braden STD 3 RFC 1123 e Internet Protocol IP September 1981 by Information Sciences Institute STD 5 RFC 791 as amended by Internet Standard Subnetting Procedure August 1985 by J Mogul and J Postel STD 5 RFC 950 e Broadcasting Internet Datagrams October 1984 by J Mogul STD 5 RFC 919 e Broadcasting Internet Datagrams in the Presence of Subnets October 1984 by J Mogul STD 5 RFC 922 e User Datagram Protocol UDP August 28 1980 by J Postel STD 6 RFC 768 e Transmission Control Protocol TCP September 1981 by Information Sciences Institute STD 7 RFC 793 e Domain Names Concepts and Facilities DNS November 1987 by P Mockapetris STD 13 RFC 1034 e Domain Names Implementation and Specification DNS November 1987 by P Mockapetris STD 13 RFC 1035
226. vaya support Web site Note As indicated above although the SIG system value is a Release 2 0 feature the 4601 IP Telephone supports SIG functionality even though the 4601 currently supports only Release 1 8 software 80 4600 Series IP Telephone LAN Administrator Guide 4600 Series IP Telephone Scripts and Application Files Contents of the Upgrade Script This is a sample upgrade script file Note The filenames following the SET APPNAME command in this sample are examples only and may not match those used in production FE HE HEHE HE HE HE HE HE HE HE HE HE E HE HEHE HE HE HE HEHE HEHE HE HE HEE EEE H Copyright Avaya 2005 All rights reserved FE HEHE HE HE HE HE HE HE HE HE HE HE HE HE HE HE HE HE HE HE HE HE HE HE HE HE HE HEHE HEHE HHHH H check bootApp version FE HEHE HEHE HE HE EE HE HE HE HE HEHE HE HE HE HEHE HEHE EEE EERE IF MODEL4 SEQ 4602 goto BOOTAPP4602 IF MODEL4 SEQ 4606 goto BOOTAPP46XX IF MODEL4 SEQ 4612 goto BOOTAPP46XX IF MODEL4 SEQ 4620 goto BOOTAPP4620 IF MODEL4 SEQ 4624 goto BOOTAPP46XX goto END BOOTAPP4602 IF BOOTNAME SEQ bb4602r1 61 bin goto DEF46XX SET APPNAME bb4602r1 61 bin goto END BOOTAPP4620 IF BOOTNAME SEQ 4620COMMON V1719 goto DEF46XX SET APPNAME bbla20 1719 bin goto END BOOTAPP46XX IF BOOTNAME SEO 46XXCOMMON V36 goto DEF46XX IF BOOTNAME SEO 46XXCOMMON V52 goto DEF46XX IF SBOOTNAME SEQ 46XXCOMMON V69 goto DEF46XX SET APPNAME bbla0 69 bin goto END
227. ver2 SET SIPREGISTRAR IP Address of server2 goto END END specify settings common to all Groups The 4600 Series IP Telephones support both IEEE 802 1D Q and DiffServ Other network based QoS initiatives such as UDP port selection do not require support by the telephones Those initiatives nonetheless can contribute to improved QoS for the entire network IEEE 802 1D and 802 1Q IEEE s 802 1Q standard defines a tag that can be added to voice and data packets Most of the information associated with this tag deals with Virtual LAN VLAN management but 3 bits are reserved for identifying packet priority These 3 bits allow any one of 8 priorities to be assigned to a specific packet As defined in the standard the 8 priorities are from highest to lowest 7 Network management traffic 6 Voice traffic with less than 10ms latency 5 Voice traffic with less than 100ms latency 4 Controlled load traffic for mission critical data applications 3 Traffic meriting extra effort by the network for prompt delivery for example executives e mail 2 Reserved for future use 0 Traffic meriting the network s best effort for prompt delivery This is the default priority 1 Background traffic such as bulk data transfers and backups Note Priority 0 is a higher priority than Priority 1 Issue 4 August 2006 85 Server Administration To support IEEE 802 1D Q the 4600 Series IP Telephones can be administered e
228. ware bundle are the same as in the default bundle The difference is a modified upgrade script file that assumes SIP is the default protocol for 4602 4602SW 4602SW 4610SW 4620SW and 4621SW IP Telephones and that H 323 is the exception When you have a mixture of H 323 and SIP telephones use the SIG system value to ensure that each telephone type has appropriate software downloaded The SIG system value has three legal values e the default value 0 which indicates use the default protocol e 1 meaning use H 323 and e 2 meaning use SIP You decide the meaning of the default protocol If the majority of your IP telephones are H 323 based that should be the default Otherwise SIP is the default The SIG system value cannot be set in the 46xxsettings file or in the upgrade script file SIG can only be set on a telephone by telephone basis Instead of manually setting SIG yourself first instruct the installers of the non default phones to perform the SIGnaling Protocol Identifier procedure in Chapter 3 of the 4600 Series IP Telephone Installation Guide For example if yours is a largely H 323 environment when SIP phones are installed the SIG system value should be set to 2 If yours is a largely SIP environment when H 323 phones are installed the SIG system value should be set to 1 Detailed information about SIP is available in the SIP related documentation provided elsewhere on the A
229. xx Four digit dial extensions with valid extensions starting with 2 3 or 4 68 xxx Four digit dial extensions with valid extensions starting with 6 or 8 xx Two digit Feature Access Codes preceded by a 9Z1xXXxxxxxxxx Network Access Code 9 for an outside line followed by dial tone followed by any string of 10 digits typical instance of Automatic Route Selection ARS for standard US long distance number 9z011x Network Access Code 9 for an outside line followed by dial tone followed by at least one digit typical instance of Automatic Route Selection ARS for US access to international numbers of unknown and variable length Table 10 provides definitions and valid values for each SIP dial plan parameter Issue 4 August 2006 113 Server Administration Customizing the 4630 4630SW IP Telephone The 4630 4630SW IP Telephone has some unique and powerful capabilities that take advantage of its large display and access to LAN facilities If your LAN has an LDAP compliant directory or if you have a corporate Web site suitable for the 4630 s 4630SW s 1 4 VGA display the telephone needs key information about the servers providing those facilities Specifically to administer the 4630 4630SW Telephone for the LDAP Directory application or the Web Access application you must provide the information Table 11 calls for You must provide this information in a customized script file in accordance with 4600 Ser
230. y since the user can redial only one number This restriction allows a certain measure of privacy once a given user has left the telephone 122 4600 Series IP Telephone LAN Administrator Guide Backup Restore for 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephones Note that you can e set APPSTAT to 1 for example in a staging area e administer a given telephone with Speed Dial entries of your choice like the Concierge Speed Dial button in an earlier example e then move the telephone to where it will be used where you have administered APPSTAT to be say 0 zero When the relocated telephone resets it retains its Speed Dial entries like Concierge but does not allow the user to create new entries When you set APPSTAT to any valid value other than 1 the telephone does not accept any Speed Dial button label changes that might have been made directly on an FTP backup file Only the telephone s existing labels are used This restriction prevents circumvention of the APPSTAT restrictions APPSTAT has no effect on telephones having no user selectable applications such as the 4602 Also to suppress the WML applications all you have to do is not administer the appropriate parameters In essence these applications are suppressed by default Backup Restore for 4610SW 4620 4620SW 4621SW 4622SW and 4625SW IP Telephones Backup Restore automatically saves a telephone s Speed Dial button labels and options paramete
231. y not contain spaces Message Waiting Server IP addresses for SIP telephones Valid values are zero or more IP addresses in dotted decimal or DNS name format separated by commas without any intervening spaces 0 to 255 ASCII characters including commas Null is a valid value but the value may not contain spaces Network Audio Quality Assessment Display 1 on O off Options status flags Consists of 3 bits where each digit represents a 0 disabled off or 1 enabled on When OPSTAT is set to 000 all options are disabled and a user attempt to access the Options menu produces an error screen Setting the first character to 0 001 010 or 011 disables the second Options menu screen blocking user access to Personal Ringing Contrast Control Backup Restore Feature Button Labeling PC Ethernet interface and Select Display Language Setting the second character to 0 001 100 or 101 removes View IP Settings and Network Audio Quality from the main Options screen making these options unavailable to the user Further setting the second character to 0 also removes the IP address from the Discovering message the telephone displays while attempting to find a media server Setting the third character to 0 100 010 or 110 removes the Logoff option from the main Options menu making this feature unavailable to the user 5 of 9 Issue 4 August 2006 105 Server Administration Table 10 4600 Series IP Tele
232. ya Media Server and the call server for SIP is the Registration Server But the local call server denies service because it knows nothing about these new users With proper administration of the local DHCP server the telephone knows to try a second call server IP address this one in London The user can then be automatically registered with the London call server Chapter 4 Server Administration contains details on administration of DHCP servers for lists of alternate media servers router gateways and TFTP servers For specific information see DNS Addressing on page 110 Issue 4 August 2006 43 Overview of Voice over IP VoIP and Network Protocols Security In VoIP physical wire is replaced with an IP connection The connection is more mobile Unauthorized relocation of the IP telephone allows unauthorized users to send and receive calls as the valid owner For further details on toll fraud see the DEFINITY or Avaya Communication Manager documents mentioned in Related Documents on page 18 Any equipment on a data network including a 4600 Series IP Telephone can be the target of a Denial of Service attack Usually such an attack consists of flooding the network with so many messages that the equipment either e spends so much time processing the messages that legitimate tasks are not processed or e the equipment overloads and fails The 4600 Series IP Telephones cannot guarantee resistance to all Denial of Service att

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