Avaya 4412D+ Telephone User Manual
Contents
1. When the extension you called is free your phone will ring a burst of three rings oe a R Lift the handset and the extension is called automatically External calls To make an external call either dial the number prefixed by the access code if required or use a Speed dial code contact your system manager for a list of your speed codes If you hear busy tone while dialing then the call may be barred Your system manager can bar certain calls such as those to premium rate numbers and international calls Answering Calls Ringing at your own extension Simply pick up the handset When in headset mode press the button associated with the alerting call The default ringing cadences are e Internal calls have a single ring cadence e External calls have a double ring cadence These can be changed by your System Administrator Ringing at another extension You can answer from your own phone by using Call Pick Up lift your handset and dial e 30 to answer a call ringing anywhere e 31 to answer a call within your group e 32 201 to answer the call for a particular extension in this example 201 Note If your phone rings for any longer than a specified period 15 seconds in default any re direction feature that you have activated such as voicemail or call forwarding will come into effect 5610 4610 Phone User Guide Page 26 IP Office Issue 2d 15th September 2005 System Features Call Waiting Call Waiting2. will then hear silence Headset Working When a headset is to be used on your phone it must be plugged in to the headset socket on the base of the phone To activate the headset and switch off the handset press Headset The lamp beside the button is illuminated when headset working is activated To answer an incoming call 1 Press the call appearance key L gt next to the flashing bell icon a To clear a headset call 1 Press LL Drop To manually make a call 1 Dial the number remember to include the required access code for example 9 for an outside line and listen to the progress of the call To automatically make a call Do any of the following e Press He Redial and a call appearance key L gt to have the phone dial the last number that you dialed or e Access the Call Log and initiate a call to a specific entry or e Access the Speed Dial List in your personal directory and initiate a call to a specific entry See Dialing a Speed Dial Number e When the call is answered speak to the called party 5610 4610 Phone User Guide Page 9 IP Office Issue 2d 15th September 2005 5610user Speakerphone The two way built in soeakerphone allows you to make and answer calls without lifting your handset Keep in mind that two way speaker phones may not operate satisfactorily in every environment such as in very noisy locations and that they operate best when you speak directly too them To make or answer a Call
3. S 5610 4610 Phone User Guide Page 19 IP Office Issue 2d 15th September 2005 5610user To G a Log Entry into a Speed Dial Locate the log entry in which you are interested from gt Missed InAns or lt gt Outgo Press the gt or key adjacent to the entry Press lt _ Add to SD The screens for editing and adding speed dials will appear pre filled with the information from the log entry Edit the details if required see Adding a New Speed Dial Press Save or Cancel 6 You will be returned to the speed dials selection menu A a a To Delete an Individual Log Entry Press Log Locate the log entry in which you are interested from Missed InAns or Outgo Press the key adjacent to it Press gt Delete twice Or Press gt Cancel to return to the call log without deleting the log entry You will be returned to the call log To Delete All Entries from a Log 1 Press 2Log 2 Press gt Missed lt InAns or lt gt Outgo to select the log 3 Press lt _ gt DeleteAll 4 Select Delete to delete the log entries or Press gt Cancel to return to the call log without deleting the log entries To Exit the Call Logs Press s Phone Exit 5610 4610 Phone User Guide Page 20 IP Office Issue 2d 15th September 2005 Changing Options Overview The Options button will allow viewing and configuring of certain phone settings These options are different from the funct
4. System Features System Features can only be set against soft Function Keys by your System Administrator However your System Administrator may allocate you two self administrator features that will enable you to add System Features to your soft Function Keys Refer to Overview of the Function Keys for details of the System Feature that can only be allocated to you by your System Administrator In addition there are a number of System Features that you can always access yourself by the use of short codes Refer to System Features Introduction for details of System Features that you can always access yourself by dialing short codes e g 17 to listen to your VoiceMail messages 5610 4610 Phone User Guide Page 7 IP Office Issue 2d 15th September 2005 Basic Call Handling Features Answer a Call When a call arrives at your phone you will hear a ringing tone and a blinking bell icon a icon appears against the associated call appearance key To answer an incoming call Do one of the following e If you are not active on another call answer the call using your handset headset or speakerphone see Speakerphone e If you are active on a call already place the active call on hold see Hold and then answer the incoming call by selecting the call appearance key e Ifthe call appearance for the ringing call is not displayed on the current screen page use to return to the first page of the Home screen When you locate the call a
5. TTT 23 APICAL OPIO SA 24 A IN 24 A A 24 Phone Screen ON Caldas ad E e nl hess 24 Display Gall TINE aiana a en arena 25 Message ISI Rale mermi es a EE E E acne E EA 25 Visual AIC FING tl 25 System Features anita ee 26 Tee ee iae clio atlas 26 re O ees eens eee ere ree ert 26 PIS WEIMGEC ANS sat oia 26 SP A 27 5610 4610 Phone User Guide Page ii IP Office Issue 2d 15th September 2005 Table Of Contents AF OPW cel L esa siria tii ate 27 DIVER AUIS esta ee een 27 BORN AAA craves cette O A sate A aries z seek A a A nareee 28 AA O NA 28 Default Feature COdes iaa iria 29 Management and Trouble Shooting ccc sss sss ss sss ss esse ecce eee e eee eee eee 30 CETTE A 30 MES SUNN Your PRONG o 30 Trouble SHOOUAG EM dan lodos 31 1 O EA A A E E T 33 5610 4610 Phone User Guide Page iii IP Office Issue 2d 15th September 2005 The Phone Overview This guide covers the use of the Avaya 5610 and 4610 telephones on Avaya IP Office telephone system These phones are physically similar however the 5610 is only supported on the IP Office whereas the 4610 is supported on a range of Avaya phone systems The diagram below shows the main telephone features 5610 4610 Phone User Guide Page 4 IP Office Issue 2d 15th September 2005 The Phone Display Call Appearance and Feature buttons The Call Appearance Keys allow the user to handle multiple calls with the display showing call information e g the name phone number etc Th
6. first put that call on hold as above To retrieve a held call simply press the Call Appearance button with the against it Notes After a pre set time defined by your System Administrator you are reminded that you have a call on hold by the hold icon changing for a few moments to awith the phone ringing If the system feature AutoHold is on consult your System Administrator then you can hold an active call 4 by pressing the second call s Call Appearance button 4 If AutoHold is off then pressing the second call s Call Appearance button 4 will drop the first call To transfer a held call see Transfer 5610 4610 Phone User Guide Page 11 IP Office Issue 2d 15th September 2005 5610user Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number To transfer the current call to another extension With a call in progress press Transfer When you hear dial tone dial the number to which the call is to be transferred Do one of the following To transfer the call without announcing it either hang up or press Kk Transfer again The transfer is complete If the transferred call is not answered within a preset time it is returned to you To announce the call before transferring it wait for the called party to answer If the called party is willing to accept the call press Kk Transfer again to complete the transfer If the called party does not wish to a
7. level of contrast 3 When the contrast is set as required either e Save and return to the options menu by pressing gt Cancel e Press lt Cancel to return to the options menu Logging Off Allows you to log your telephone off to prevent unauthorized use during an absence or for privacy purposes 1 CAUTION Logging off deletes all Call Log entries and returns any options you may have changed to their default values To log your phone off 1 Press Options and lt Log off 2 Select Yes to un register your phone from the IP Office delete all Call Log entries and returns any options you may have configured to their default values 3 Selecting No returns you to the main Option menu your phone remains logged on to the network and your Call Log and options values remain unchanged To log back on The display will show Ext xxx in the top row Simply press and enter your password consult your System Administrator Changing Feature Key Labels This action is currently not supported on IP Office 5610 4610 Phone User Guide Page 22 IP Office Issue 2d 15th September 2005 Changing Options Language Selection When the phone is first installed it is set to display screen text in English You can select the language that you would prefer from the following e English German Deutsch French Francais Spanish Espa ol Italian Italiano Dutch Nederlands Portuguese Portugu s or Japanese Katakana cha
8. missed calls outgoing calls made and incoming calls answered Each of these logs includes the 30 most recent calls in its category The details shown are Extn290 290 INDex 416 70 736 4416 16 24 Smt r0 555 4400 10 18 o0 555 4343 07 08 e The name ofthe called or calling party if available e The number of the called or calling party e The time of the call e The date of the call if prior to the current day e The symbol indicates that the log contain more pages of entries You can more between pages using the and Pr keys Note Only outgoing calls made using the dial pad or a SpDial entry are logged Pressing the L gt or key adjacent to a log entry displays full details of that log entry Each individual log entry includes Extn290 290 Mumber 0 170 736 4416 Tine Date 10 30 12 05 A2ddTosD Call TEE Return e The number of the called or calling party e The time of the call e The date of the call e The duration of the call for outgoing and answered calls not shown above for missed calls Apart from using the call logs for information you can turn a call log entry into a speed dial for future calls You can also delete individual log entries or the all entries in a particular log e Caution Call log entries are lost whenever the telephone system or the individual phone are reset 5610 4610 Phone User Guide Page 18 IP Office Issue 2d 15th September 2005 Using the Call Log To Access the C
9. of Avaya or others Intellectual property related to this product including trademarks and registered to Lucent Technologies have been transferred or licensed to Avaya All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements Any comments or suggestions regarding this document should be sent to wgctechpubs avaya com 2005 Avaya Inc All rights reserved Avaya Sterling Court 15 21 Mundells Welwyn Garden City Hertfordshire AL7 1LZ England Tel 44 0 1707 392200 Fax 44 0 1707 376933 Web http www avaya com 5610 4610 Phone User Guide Page 38 IP Office Issue 2d 15th September 2005
10. tells you if another call arrives while you are already making a call by providing call waiting tone If you hear the call waiting tone either end your current call or put the caller on hold The waiting call should then ring e To turn call waiting on use the code 15 to turn it off use 16 Call Forwarding Your calls can be forwarded to another extension or an external number either when you are away from your desk on no answer when your extension is busy on all Call Appearance keys and all calls for example when you go on holiday e Toset the number to which your calls are forwarded dial 07 201 forwarding to 201 in this example e To switch forward direct station calls i e not Hunt Group on dial 01 To switch it off dial 02 e To switch forward on busy on dial 03 to switch it off dial 04 e To switch forward on no answer on dial 05 to switch it off dial 06 Diverting Calls You can divert your calls to another extension Note If you do not answer calls at the temporary extension they are forwarded to your own voicemail or call forwarding number At another extension e 12 N from the extension you are temporarily using where N is your extension number Hence calls to your extension will be diverted to the extension you are temporarily using e 13 N to re direct the calls back to your own extension before you return to it At your own extension 14 N from your own extension where N is th
11. the previous setting without changing it press Cancel After saving or canceling the first Options main screen is displayed 5610 4610 Phone User Guide Page 24 IP Office Issue 2d 15th September 2005 Changing Options Display Call Timers This action controls whether the duration of the current call is displayed or not If set to Yes the duration of the current call is displayed on the call appearance key If set to No the call duration will not be displayed To change the Display Call Timers status 1 Press Options and then select the Display Call Timers feature button It will toggle between Yes and No 2 Select Save To restore the previous setting without changing it press lt _ gt Cancel After saving or canceling the first Options main screen is displayed Message Display Rate When the IP Office sends messages to your phone that are longer than the display area the first part of the message is presented for a specific time interval The second part of the message is then displayed for a specific time interval The Message Display Rate can be either Fast display interval is 2 seconds or Slow default display interval is 3 seconds To change Message Display Rate 1 Press Optionsand then select the Message Display Rate feature button This will toggle between Fast and Slow 2 Select Save To restore the previous setting without changing it press lt _ gt Cancel After saving or canceling the f
12. 1 Telephones 30 Telephone s Lights Testing 30 Telephones Lights 30 Test stands 30 31 Telephone s Lights 30 Your Phone 30 Test 30 Test 31 Toggle Calls 29 Index Transfer 12 Trouble Shooting Chart 31 Turn Log Entry into 20 Turn 20 U Use Backspace key 22 Clear key 22 speakerphone 10 Use 10 Use 22 Using Return key 19 V View Default 22 View IP Settings 21 Visual Alerting select 25 Visual Alerting 25 Voicemail diverted 19 Voicemail 4 7 Voicemail 19 Voicemail 26 Voicemail 27 Voicemail 28 Voicemail 28 Voicemail Collect 29 Voicemail Lite 28 Voicemail Off 29 Voicemail On 29 Voicemail ringback 28 Voicemail Ringback Off 29 Voicemail Ringback On 29 VoicemailPro 28 Volume 31 Volume Controls 4 W Web Access 30 Web Access application except 24 Web Access application 24 Y Yes set 24 25 Yes 23 Yes 24 Yes 24 Yes 25 Yes 25 Your Phone Testing 30 Your Phone 30 Page 35 Issue 2d 15th September 2005 5610 4610 Phone User Guide Page 36 IP Office Issue 2d 15th September 2005 5610user Performance figures and data quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract The company reserves the right to make alterations or amendments to the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights
13. 22 Save 16 21 22 SD Press Add 20 SD 20 See 31 Select Display Call Timers 25 Message Display Rate 25 No 22 Phone Screen 24 Redial 24 SpDial 14 Visual Alerting 25 Select 14 Select 22 Select 24 Select 24 Select 24 Select 25 Select 25 Select 25 Select Delete 20 Select Save 24 25 Select Yes 22 Self 30 Server phone 31 Service 21 Set No 24 25 Yes 24 25 Set 24 Set 24 Set 25 Set 25 Set Hunt Group Night Service 29 Shows error informationa 31 Shows 31 Slow 25 Softkeys 4 Space 22 Spanish 23 SpDial selecting 14 SpDial 14 SpDial 18 SpDial softkey press 10 SpDial softkey 10 Speaker Accesses 4 pressing 8 Speaker 4 Speaker 8 Speakerphone Adjust 10 5610 4610 Phone User Guide IP Office end 10 use 10 Speakerphone 8 Speakerphone 10 Speakerphone 11 Speakerphone 31 Speed Dial Adding 14 Deleting 15 Editing 15 Overview 14 Speed Dial 4 10 Speed Dial 14 Speed Dial 14 Speed Dial 15 Speed Dial 15 Speed Dial 20 Speed Dial 31 SPEED DIAL APPLICATION 31 Speed Dial button labeling 24 Speed Dial button 24 Speed Dial button 24 Speed Dial List Access 8 9 Speed Dial List 8 Speed Dial List 9 Speed Dial List 31 Speed Dial Number Dialing 14 Speed Dial Number 14 Stands TEST 30 31 Stands 30 Stands 31 Sure 23 System Administrator 6 7 11 21 22 26 28 29 30 31 System Administrator s 31 System Features number 7 System Features 6 System Features 7 T Telephone Options Overview 2
14. AVAYA IP Office 5610 4610 Phone User Guide Table of Contents TMG POI Caio EEE EEE EEE AARRAO 4 OVNIS E aB H E 4 SA POS O 6 Call Apbpearance Keys ICON ICONS mis ek T LT an TTT T Basic Call Handling Features cat nnmnnn 8 AnSWera Galle n lidia dae 8 o TTT 8 GIEAIING a SA een 9 HIEAASEL WOLKING ee ea een 9 Speaker ann ernennen 10 SPEER N 1 A Bes u eae atti 10 A a n A aa taa ia A a 11 DMS ae ee E A E E E E E E E E EA EA EEE A EEE P O E T 11 o o T sa een 11 Transier TT 12 Comer ren Eesun A nee 13 Using Speed Dials sisaria aaa aa 14 OVEIVIEW OT SPEEA Dial sia aos 14 Dialing a Speed Dial NUMDEOT cuco an daa ia 14 Adding a Speed Dial from the Call Log esse 14 Editada Speed Dial eier 15 peling a o peca NIR 1 T ee een 15 Add ng a New Speed Dial sunshine lesen 16 USING Me C AW LOG ua iodo 18 OVENVIEW othe Galll09 siii O id 18 TO ACCESS The Cal OG S iaa ee een 19 o Display an Individual Log Entes ici e a ee 19 To Make a Call from an Individual Log entry sese eee 19 To Turn a Lod Entrrinto a o peed Dial uses ia 20 To Delete an Individual LOG ENUY ai Be rc III dl A aaa 20 To Delete AMEntmes Foma LO ci colisi n 20 TO 3191 Gal OOS e ale a Gece ne es a aes 20 Changing Opuons sui AAA ae 21 DW SUVS Witt a a 21 PCI SOMAlIZ Te RINGING lado 21 ME A o releases 21 Display CONAS antenne Nanda ged ned dante tunen essen 22 UI Ol recesses o wean secede seas sac cade aan een saeco sacs 22 Changing Feature Key Label ui a Eee 22 Language ea
15. When the Name has been entered press lt gt Done 6 The un menu is displayed Enter the required number including any external line access digit 9 say Extn290 290 Backspace Clear Symbol Cancel 5610 4610 Phone User Guide Page 16 IP Office Issue 2d 15th September 2005 Using Speed Dials If you make a mistake use to move the cursor to the right if the incorrect number and then use Backspace to delete it or simply use Backspace to delete the last number entered As you enter Number characters you can use other controls Note The controls on this screen are context sensitive i e they only appear when applicable For example Save only appears when both a name and number have been entered Moves the cursor right one character Moves the cursor left one character Clear Delete the whole name gt Backspace Delete the character to the left of the cursor lt _ gt Symbol provides access to the following symbols Period Comma Hyphen Space inserts a space between characters Slash or Apostrophe lt _ gt Save Save the speed dial changes Cancel Return back to the speed dial directory without making any changes When the Number has been entered press gt Save 5610 4610 Phone User Guide Page 17 IP Office Issue 2d 15th September 2005 Using the Call Log Overview of the Call Log The phone maintains a call log accessed by pressing Log The call logs keeps logs of
16. all Logs 1 Press lt Log 2 The call log always opens in the Missed calls log Extn290 290 INDex 416 70 736 4416 16 24 Smt FO 555 4400 10 18 Acme EBERLE 07 08 MERA nns Outgo Delete ll e Missed The log of missed calls i e those that rang your extension but were not answered This includes calls that were diverted to voicemail or another number after ringing your extension 4 To select the log required type press either InAns The log of incoming calls that were answered This includes both internal and external calls Outgo The log of calls made This includes both internal and external calls If the selected log contains more than one page of entries the 4 is shown Use and Pe keys to move between pages To Display an Individual Log Entry Locate the log entry in which you are interested from gt Missed InAns or lt gt Outgo Press the L gt or key adjacent to the entry The log entry details are shown Using gt Return key to return to the call log To make a Call from an Individual Log entry Locate the log entry in which you are interested from lt _ gt Missed gt lInAns or gt Outgo Press the gt or key adjacent to the entry The log entry details are shown Press Call make the call If the number shown is external but doesn t include the external dialing prefix used by your telephone system go off hook dial the prefix and then press lt gt Call aie oY
17. alled 14 Display Individual Log Entry 19 Options 4 Display 4 Display 19 Display 30 Display Call Timers change 25 select 25 Display Call Timers 25 Display Contrast 22 Display Call Appearance 4 Disturb 22 Diverted Calls 27 voicemail 19 Diverted 19 Diverted 27 Do Not Disturb on off 28 Done 16 DoNotDisturb 22 Page 33 Issue 2d 15th September 2005 5610user Drop 8 12 13 E Edit Speed Dial 15 Edit 14 Edit 15 Email 28 End 30 speakerphone 10 End 10 English 23 Enhanced Dialing 31 Enter Apostrophe 22 Enter 22 Error informational shows 31 Error informational 31 Espanol 23 Except Web Access application 24 Except 24 Exit Call Logs 20 Exit 15 Exit 20 Exit 22 Ext xxx 22 Extn Login 29 Extn Logout 29 F Failed 30 Fast 25 Feature 4 Feature Button Labeling 22 Feature Key Labels Changing 22 Feature Key Labels 22 File Server 21 Follow Me Here 29 Follow Me Here Cancel 29 Follow Me To 29 Forward Hunt Group Calls Off 29 Forward Hunt Group Calls On 29 Forward Unconditionally Off 29 Forward Unconditionally On 29 Forwarding 201 27 Forwarding 27 Francais 23 Function Active 7 Function Keys 7 G German 23 H Headset 9 Headset Jack 4 Headset Working 9 Hold 7 8 11 12 Hold Music 29 Home 8 10 Hunt Group 27 Hyphen 22 ID 29 InAns 19 20 Includes 30 18 Includes 18 Incoming Call 7 Incoming 7 Incoming outgoing 31 Individual Log Entry Delete 20 Display 19 Individual Lo
18. ccept the call press L Drop You can return to the held call by pressing its call appearance button If the line is busy or if there is no answer press amp Drop You can return to the held call by pressing its call appearance button To transfer a new call to a held call using Conference With a call in progress and you wish to make an enquiry call or another call arrives press Hold Make or answer the second call The new call requires to be transferred to the first held call To transfer the new call to the held call press kk Conference and then amp Drop The transfer is complete 5610 4610 Phone User Guide Page 12 IP Office Issue 2d 15th September 2005 Basic Call Handling Features Conference The Conference feature allows you to conference other parties including yourself into a call Notes e The number of parties allowed in a conference is controlled by your telephone system e Two Call Appearance keys are required for the conference feature To add another party to a call 1 With a call in progress press KLL Conference The existing call is put on hold 2 Dial the number of the person you want to add to the call 3 Wait for an answer a Ifthe called party does not answer or does not want to join the conference press Drop You can return to the held call by pressing its call appearance button 4 To add the person to the call press EL Conference again 5 Repeat steps 1 through 4 for additional c
19. ding 32 N Call Pick Up Extension 01 Forward Unconditionally On 33 N Call Queue 02 Forward Unconditionally Off 34 Hold Music 03 Forward on Busy On 35 N Extn Login 04 Forward on Busy Off 36 N Extn Logout 05 Forward on No Answer On 37 NH Park Call 06 Forward on No Answer Off 38 N Ride Call O7 N Forward to number 39 Relay On 08 Do Not Disturb On 40 Relay Off 09 Do Not Disturb Off 41 Relay Pulse 10 N Do Not Disturb Exception Add 42 Relay On 11 N Do Not Disturb Exception Delete 43 Relay Off 12 N Follow Me Here 44 Relay Pulse 13 N Follow Me Here Cancel 45 N Call Steal 14 N Follow Me To 46 Call Steal 15 Call Waiting On 47 Conference Add 16 Call Waiting Off 48 Voicemail Ringback On 17 Voicemail Collect 49 Voicemail Ringback Off 18 Voicemail On 50 Forward Hunt Group Calls On 19 Voicemail Off 51 Forward Hunt Group Calls Off 20 N Set Hunt Group Night Service 52 Clear Call 21 N Clear Hunt Group Night Service 53 N Call Pickup Members 29 Toggle Calls 57 N Forward on busy number 30 Call Pick Up Any 70 N Dial Physical Extn by Number 31 Call Pick Up Group 71 NH Dial Physical Extn by ID 5610 4610 Phone User Guide IP Office Page 29 Issue 2d 15th September 2005 Management and Trouble Shooting Overview The phones are relatively trouble free This chapter provides helpful information for e Testing your telephone to be sure it is operating correctly e Basic Troubl
20. e extension to which you want your calls diverted 14 to cancel either feature from your own extension You can divert your calls to another extension In the examples below N is the extension to which you want your calls diverted Note If you do not answer calls at the temporary extension they are forwarded to your own voicemail or call forwarding number At another extension e 12 N from the extension you are temporarily using e 13 N to re direct the calls back to your own extension before you return to it At your own extension 14 N from your own extension 14 to cancel either feature from your own extension 5610 4610 Phone User Guide Page 27 IP Office Issue 2d 15th September 2005 5610user Do Not Disturb You may choose to receive no calls at all or only those from particular callers on your exceptions list To switch Do Not Disturb on off with or without exceptions Dial 08 and to switch it off dial 09 or Dial 10 N to add a number to the exception list or Dial 11 N to delete a number from the exception list Note Your callers other than your exceptions either hear busy tone or are re directed to your voicemail Voicemail Note that not all systems support voicemail or have voicemail installed To switch voicemail on dial 18 to switch it off dial 19 To retrieve your voicemail use the code 17 Your voicemail may be set up to deliver your messages by calling you whenever you han
21. ere are four pages in the display giving up to 24 system features that can be allocated to the function keys The information displayed varies according to the active feature Message waiting lamp Lit continuously when the user has voicemail messages waiting Can also be set to flash when the phone is ringing lt _ gt Softkeys Used to navigate to or initiate certain features such as Speed Dial or Call Log as well as control certain actions within the features These keys correspond to the text prompts in the display screen immediately above them 4 Page Right Left Shifts from one page to another in the same application when the display presents the paging indicator Hr These buttons have no effect when the paging indicator is not displayed Options Displays the Options main screen from which display and application settings can be updated Call Handling Buttons e Hold Red button used to place a call on hold e Transfer Transfers a call to another phone e El Conference Sets up conference calls with more than one other person e Drop Drops the current call or if on a conference call drops the last person to join the conference e EAWRedial Redials the last number dialed or displays the last 6 numbers dialed from the phone depending on configuration via the Options menu 7 Numeric Dialing Pad Standard 12 button pad for dialing phone numbers 8 Volume Controls Adjusts the handset speaker headset o
22. eshooting this chart provides the most common problems an end user might encounter and suggested resolutions e Application specific troubleshooting this chart describes problems and solutions specific to phone application Speed Dial Call Log or Web Access e Resetting or power cycling your phone when Basic Troubleshooting does not resolve a problem Testing Your Phone This test function enables you to verify that your telephone s lights and display are operating properly Testing the Telephone s Lights and Display 1 With the telephone idle on hook press and release the Mute button then press the following numbers on the dial pad 8 3 7 8 which stands for TEST 2 The display should indicate the self test has started If the test is successful the message Self test Passed end displays if the test is not successful the message Self test Failed end displays instead Press to return to the Phone screen If nothing appears on the display and the phone is receiving power your phone may need to be replaced Contact your System Administrator for assistance or additional troubleshooting information 5610 4610 Phone User Guide Page 30 IP Office Issue 2d 15th September 2005 Management and Trouble Shooting Trouble Shooting Chart Phone does not activate when connected for the first time Unless your System Administrator has already initialized your telephone you may experience a delay of severa
23. g Entry 19 Individual Log Entry 19 Individual Log Entry 20 Internal Calls 26 Internet Protocol 21 Introduction 26 IP 6 21 31 IP Address 21 IP Address Settings 21 IP Office 4 6 21 22 25 28 IP Office 3 0 22 IP Office Key refer 6 IP Office Key 6 It s 14 Italian 23 Italiano 23 J Japanese 23 K Katakana 23 L Labeling return 22 Speed Dial button 24 Labeling 22 Labeling 24 Labeling 24 Lamp Operation 6 Language 23 5610 4610 Phone User Guide IP Office Language Selection 23 Last 24 Last Number 24 LED 4 10 LED Indicator 4 Line 6 Line Appearance 6 Log Off 22 pressing 18 Log 18 Log 20 Log 22 Log Entry into Turn 20 Log Entry into 20 M Make Call 8 19 26 Make 8 Make 19 Make 26 Message Display Rate select 25 Message Display Rate 25 Meter 4 Miscellaneous Information 21 Missed 19 20 Mode 9 Mute 11 Mute button release 30 31 Mute button 11 Mute button 30 Mute button 31 N Name 16 Name phone 4 Nederlands 23 New 22 New Speed Dial Adding 16 New Speed Dial 16 No Selecting 22 set 24 25 No Answer Off 29 No Answer On 29 Not Disturb 28 Not Disturb Exception Add 29 Not Disturb Exception Delete 29 Not Disturb Off 29 Not Disturb On 29 Number System Features 7 Number 7 Number 16 Number 24 Number 29 Number menu 16 O Off Logging 22 Off 22 Options Displays 4 Options 4 Options 24 Options 24 Options 24 Options 25 Options 25 Options 25 Options button 21 Option
24. g up this feature is known as Voicemail Ringback e To turn Voicemail Ringback on dial 48 to turn it off dial 49 Dialing a number while listening to your messages invokes further facilities Once messages have been delivered they are held on the system for 24 hours this is fixed for Voicemail Lite but can be varied by your System Administrator if your IP Office is equipped with VoicemailPro You can collect your voicemail from another extension by using the PIN your System Administrator has set up for you You can collect your messages if you are out of the office by either dialing from a number that has been registered for the purpose or by dialing your extension number and PIN when prompted If validation is successful then dial 1 to retrieve your mail The System Administrator also specifies the reception number to which the call is diverted if the caller dials 0 and your email address if your voicemail and email are integrated 5610 4610 Phone User Guide Page 28 IP Office Issue 2d 15th September 2005 System Features Default Feature Codes The following are the normal default feature codes available to all users Your System Administrator may add additional codes for other features and for speed dials The N where shown should be replaced by the appropriate number For example with 07 N replace N with the extension to which you want your calls forwarded when you have forwarding switched on 00 Cancel All Forwar
25. hese are allocated to you by your System Administrator and are indicated as a b and c Tom Extn E 1 A a i Soft Call Appearance C I Function Keys Keys de la Ox SpDial Log Soft Keys lt i gt gt ip ip Your System Administrator can change a call appearance key with e A Bridged Appearance A bridged appearance key matches the status and operation of the Call Appearance Key on a pre defined colleague s telephone Hence you can pick up make and receive calls on behalf of your colleague e A Line Appearance An IP Office exchange line but not IP lines can be allocated to you such that the status of that line is displayed and you can use the line appearance key to make and receive calls e Call Coverage Appearance A call coverage appearance key alerts you when a pre defined colleague is receiving a call The covered user does not need to be using call appearance keys Hence you can pick up calls on behalf of your colleague All of the above can only be allocated to you by your System Administrator For details of Bridged Line and Call Coverage Appearance Keys set up and their operation refer the P Office Key and Lamp Operation manual CAUTIONS 1 Having more than two Call Appearance keys is very useful When holding a call you can answer make another call and then switch between calls or transfer or conference If you are set to receive call waiting indication the waiting call i
26. ion keys that require configuration by the system administrator Personalized Ringing The IP Office uses distinctive ringing for different types of calls a repeated single ring for internal calls a repeated double ring for external calls and a single ring followed by two short rings for ringback calls These options are fixed by the IP Office The phone s own menus allow its ringer sound to be personalized so you can recognize it from other ringing phones 1 Press Options and select lt Personal Ringing A menu with the current ring pattern appears This alters the tone and style of ringing used by the phone the ring pattern is still controlled by the IP Office according to the call type To select a ringing pattern use press Pattern 1 to 8 You will hear the selected ringing pattern 3 When you have selected a ringing pattern press Save You will hear a confirmation tone and be returned to the options menu 4 If you want to return to the options menu without changing the ring pattern press gt Cancel View IP Settings Views of telephone and system information are available from this screen A user normally does not need to view this information however your System Administrator may ask you to report certain values from any of the status screens in the event of problems The status screen data can be viewed but cannot be changed from your phone 1 Press Options and then select View IP Settings 2 There are tw
27. irst Options main screen is displayed Visual Alerting When this option is set to No the default ringing is the only notification of an incoming call When set to Yes your phone rings and your voice message indicator light flashes to alert you to an incoming call To change Visual Alerting 1 Press Options and then select the Visual Alerting feature button It will toggle between No and Yes 2 Select Save To restore the previous setting without changing it press Cancel After saving or canceling the first Options main screen is displayed 5610 4610 Phone User Guide Page 25 IP Office Issue 2d 15th September 2005 System Features Introduction As well as your phones specific features you can access a number of system features by dialing short codes These instructions are for the system s default configuration They assume that you are using the default feature codes It also assumes that you have full access to all features and the public telephone network Making Calls Internal Calls If your System Administrator has allocated you the Ring Back When Free feature see RBak Ringback When Free under a dial pad digit you can 1 When you call an extension that does not answer or is busy press the C gt RBak feature key to set a callback on that extension When the extension you called becomes free your phone will ring a burst of three rings Lift the handset and the extension is called automatically
28. l minutes before it becomes operational Upon plug in your telephone immediately begins downloading its operational software it s IP address and any special features programmed by your System Administrator from the server to which it is connected Report any delay of more than 10 minutes to your System Administrator Phone does not activate after a power interruption Allow a few minutes for re initialization after unplugging powering down the phone server problems or other power interruption causes Display shows an error informational message Most messages involve server phone interaction If you cannot resolve the problem based on the message received contact your System Administrator for resolution Speakerphone does not operate Ask your System Administrator if your Speakerphone has been disabled Characters do not appear on the display screen See Phone does not activate when connected for the first time above Check all lines into the phone to be sure it is properly connected Check the power source to be sure your telephone is receiving power Perform the following Test procedure with the telephone idle on hook press and release the Mute button then press the following numbers on the dial pad 8 3 7 8 which stands for TEST The display should indicate the self test has started then report if the test was successful or failed If nothing appears on the display and the phone is receiving power your phone may need to be
29. ling a Speed Dial button except for the Web Access application which remembers the current web screen When the Phone Screen on Answer option is set to No the default setting answering an incoming call has no impact on the application screen displayed although the top display line will provide an appropriate message To change Phone Screen on Answer 1 Press Options and then select the Phone Screen on Answer feature button It will toggle between Yes and No 2 Select Save To restore the previous setting without changing it press lt _ gt Cancel After saving or canceling the first Options main screen is displayed Phone Screen on Calling This action controls the phone screen display when the phone is answered When the Phone Screen on Answer option is set to Yes the default setting the phone screen appears in the display area when you answer a call regardless of the screen you were working with at that time You will lose any unsaved work in progress on that screen for example labeling a Speed Dial button When the Phone Screen on Answer option is set to No answering an incoming call has no impact on the application screen displayed although the top display line will provide an appropriate message To change Phone Screen on Answer 1 Press Options Applications Options and then select the Phone Screen on Answer feature button It will toggle between Yes and No 2 Select Save To restore
30. m allowed You must delete at least one entry before adding a new entry Dialing from this application does not go through Your administrator must administer settings for the Enhanced Dialing feature beyond the defaults 5610 4610 Phone User Guide Page 32 IP Office Issue 2d 15th September 2005 Index 0 07 N 29 1 10 N 29 11 N 29 12 N 27 29 13 N 27 29 14 N 27 29 2 20 N 29 201 forwarding 27 21 N 29 3 30 includes 18 32 N 29 33 N 29 35 N 29 36 N 29 37 N 29 38 N 29 4 45 N 29 5 53 N 29 57 N 29 7 70 N 29 71 N 29 A Access Call Log 8 9 19 Speaker 4 Speed Dial List 8 9 Access 4 Access 8 Access 9 Access 19 Add New Speed Dial 16 Pressing 14 Speed Dial 14 Add 14 Add 14 Add 16 Adjust speakerphone 10 Adjust 10 Adjust speakerphone 8 Administrator 7 After 24 25 Answer Call 8 26 Answer 8 Answer 24 Answer 24 Answer 26 Answer make 6 Apostrophe enter 22 Apostrophe 16 Apostrophe 22 Applications Options 24 Application specific 30 Authors Note 22 AutoHold 11 Avaya 4 Avaya 5610 4 Avaya IP Office 4 B Backspace 16 Backspace key use 22 Backspace key 22 Basic Troubleshooting 30 Bridged 6 Bridged Appearance 6 Busy Off 29 Busy On 29 C Call Appearance 6 13 27 Call Appearance button pressing 11 Call Appearance button 11 Call Appearance Keys replace 6 Call Appearance Keys 4 Call Appearance Keys 6 Call Appearance Keys 11 Call A
31. n the speed dial required is shown on the screen press the or key adjacent to the speed dial name 4 Continue as per a normal call Adding a Speed Dial from the Call Log You can create a new speed dial from a call log entry See Saving a Call Log Entry to Your Speed Dial List This process will start the normal speed entry screen but pre filled with the name and number from the call log entry 5610 4610 Phone User Guide Page 14 IP Office Issue 2d 15th September 2005 Using Speed Dials SH a Speed Dial Press lt _ gt SpDial Press gt Edit Select the speed dial entry you want to edit Press and to display different pages of speed dials 4 When the required entry is displayed press the adjacent L or key Edit the speed dial using the same methods as for adding a new speed dial See Adding a New Speed Dial 6 Press gt Save to return to the speed dial list did a Speed Dial Press lt gt SpDial Press gt Delete Select the speed dial entry you want to delete Press and to display different pages of speed dials Press gt Delete again or lt gt Cancel to exit without deleting Select another entry to delete or press Exit to return to the speed dial list 5610 4610 Phone User Guide Page 15 IP Office Issue 2d 15th September 2005 5610user Adding a New Speed Dial 1 Press lt gt SpDial followed by 2 Add If a message stating that the speed dial list is full appears you mus
32. o pages of display Use the and keys and select from e IP Address Settings IP Internet Protocol address information identifies certain components and connections The IP Address information includes the location address of your phone on the IP Office unit the location and port connection of the IP Office itself the call routing and mask addresses and the identification of the File Server with which your telephone interacts Although technical in nature having this information available and knowing how to get to it can assist your System Administrator in tracking questions about or problems with phone functions or connections e Quality of Service QoS Information QoS refers to a number of mechanisms used to improve audio quality over the network e Phone Interface Your phone interfaces with several system hardware devices and software This screen provides information about three of the main interfaces e Miscellaneous Information The miscellaneous status screens provide additional information about your telephone and its connections To return to the first View IP Settings screen press gt Return 5610 4610 Phone User Guide Page 21 IP Office Issue 2d 15th September 2005 5610user Display Contrast You can adjust the contrast level on the telephone display You can choose from among fifteen levels of contrast 1 Press Options and then select D gt Contrast Control 2 Use either the 4 and keys to adjust the
33. onference connections To add a held call s to an active call Press ECC Conference All held calls are added to the conference To leave a conference call 1 To leave a conference press amp Drop 5610 4610 Phone User Guide Page 13 IP Office Issue 2d 15th September 2005 Using Speed Dials Overview of Speed Dials The phone can store up to 48 personal speed dials accessed by selecting SpDial on the display Extn290 290 Acme dos INDex Jack Add Edit Delete The speed dials are sorted alphabetically Pressing the 122 or key adjacent to a name dials the speed dial number stored with that name The symbol indicates that there are more pages You can more between pages using the or i keys Pressing gt Add allows you to add a new speed dial See Adding a New Speed Dial You can also press Edit to display an existing speed dial and edit it s current settings See Editing a Speed Dial Note Speed dials can be used for any numbers that can be manually dialed from the extension Where for external calls a dialing prefix is required then that prefix must be part of the speed dial number Dialing a Speed Dial Number You can use the speed dial directory to make a call with the handset on hook or off hook 1 Press lt gt SpDial to display the speed dial directory 2 The symbol is shown if there is more than one page of speed dials You can move between pages using and amp keys 3 Whe
34. ppearance Keys Icon Icons 7 Call Appearance Feature Keys 7 Call Coverage Appearance 6 Call Coverage Appearance Keys 6 Call Forwarding 27 Call Handling Buttons 4 CALL LOG APPLICATION 31 Call Logs 5610 4610 Phone User Guide IP Office Access 8 9 19 Exit 20 Overview 18 Call Logs 4 Call Logs 8 Call Logs 9 Call Logs 14 Call Logs 18 Call Logs 19 Call Logs 20 Call Logs 22 Call Pick Up Any 29 Call Pick Up Extension 29 Call Pick Up Group 29 Call Pick Up 26 Call Pickup Members 29 Call Queue 29 Call Steal 29 Call Waiting 27 Call Waiting Off 29 Call Waiting On 29 Call s Call Appearance button 11 Calls Answer 8 Answering 26 Clearing 9 Diverting 27 Incoming 7 Make 8 19 Making 26 Calls 7 Calls 8 Calls 8 Calls 9 Calls 19 Calls 26 Calls 26 Calls 27 Cancel pressing 22 Cancel 15 20 21 Cancel 22 Cancel 22 Cancel 24 Cancel 24 Cancel 25 Cancel 25 Cancel 25 Cancel All Forwarding 29 Case 22 CAUTION 22 CAUTIONS 6 Changing Display Call Timers 25 Feature Key Labels 22 Changing 22 Changing 25 Clear Call 29 Clear Hunt Group Night Service 29 Clear key use 22 Clear key 22 Clearing Call 9 Clearing 9 Colleague s 6 Comma 22 Conference 12 13 Conference Add 29 Contrast Control 22 D Default Feature Codes 29 Delete Individual Log Entry 20 Speed Dial 15 Delete 15 Delete 20 Delete All Entries 20 Deutsch 23 Dial 10 N 28 Dial 11 N 28 Dial Physical Extn 29 Dialled Speed Dial Number 14 Di
35. ppearance for the ringing call press the corresponding call appearance button Make a Call You can make calls from the phone using a variety of methods as follows To manually make a call e Dial the required number on the key pad remember to include the required access code for example 9 for an outside line and listen to the progress of the call e Adjust speakerphone volume as necessary o To change the volume use the wand buttons The display shows the volume level There are eight volume levels e Ifthe call is not answered you can clear the call by pressing x Speaker or Drop or e When the call is answered either speak or pick up the handset and speak to the called party To automatically make a call Do any of the following e Press Redial and a call appearance key gt to have the phone dial the last number that you dialed or e Access the Call Log and initiate a call to a specific entry or e Access the Speed Dial List in your personal directory and initiate a call to a specific entry See Dialing a Speed Dial Number e When the call is answered either speak or pick up the handset and speak to the called party 5610 4610 Phone User Guide a Page IP Office Issue 2d 15th September 2005 Basic Call Handling Features Clearing a Call To clear an established call either 1 Replace the handset or 2 Press LL Drop You will hear dial tone unless you are in call center mode of working when you
36. r ringer volume depending on which item is in use As you increase or decrease the volume the top display area provides either a speaker headset handset or ringer icon to indicate for which item you are adjusting volume followed by a visual volume meter showing the volume level These buttons also control the volume of the key click sounds made when you press fixed buttons on the phone such as the dial pad or softkeys 9 Mute and LED Indicator Turns off the active Speaker handset or headset microphone to prevent the other person from hearing you The associated LED lights steadily when the handset or headset is muted 10 Headset and LED Indicator With a headset connected changes audio control from the handset or speaker to the headset The associated LED lights steadily when the headset is active 11 Headset Jack Located on the side of the telephone and provides a port for connecting a headset 12 Sneaker and LED Indicator Accesses the Speaker feature The associated LED lights steadily when the Speaker is active 13 F Phone Exit Displays the phone application main screen or if applicable exits the current IP Office based feature such as Speed Dial or Call Log and normalizes the display 5610 4610 Phone User Guide Page 5 IP Office Issue 2d 15th September 2005 5610user Call Appearance Keys Normally the first page of the main call handling screen contains three keys set as call appearance keys T
37. racters Note This does not alter your user language setting on the telephone system 1 Press Options R and gt Language A menu listing the available languages appears 2 Press the or keys next to the language required You are asked in the original language Are you sure with the same message in the new language below 3 Do one of the following e To return to the options menu without saving any changes press gt Return e To save the settings and return to the options menu press gt Yes which is displayed in both the original and the selected language 5610 4610 Phone User Guide Page 23 IP Office Issue 2d 15th September 2005 5610user Application Options Redial 4 Redial can be configured to dial the last number dialed or list the last three numbers dialed for you to choose from The default is the last number dialed To change Redial 1 Press Options and then select the 4 Redial feature button It will toggle between Last Number and Last 3 Numbers 2 Select Save After saving or canceling the first Options main screen is displayed Phone Screen on Answer This action controls the phone screen display when the phone is answered When the Phone Screen on Answer option is set to Yes the phone screen appears in the display area when you answer a call regardless of the screen you were working with at that time You will lose any unsaved work in progress on that screen for example labe
38. replaced If the above suggested solutions do not resolve the problem reset or power cycle the phone with your System Administrator s assistance No dial tone Make sure both the handset and line cords into the phone are securely connected Note that there may be a slight operational delay if you unplug and reconnect the phone Contact your System Administrator if the problem persists Phone does not ring Set your ringer volume to a higher level using the and Volume keys From another phone place a call to your extension to test the above suggested solution All other IP problems Contact your System Administrator 5610 4610 Phone User Guide Page 31 IP Office Issue 2d 15th September 2005 5610user SPEED DIAL APPLICATION You cannot dial out using any Speed Dial entries Dial button Check that all call appearances incoming outgoing lines are not already in use If all lines are in use wait until a line is available to make your call You cannot add an entry to the Speed Dial list You have 100 Speed Dial entries the maximum allowed You must delete at least one entry before adding a new entry CALL LOG APPLICATION You cannot dial out after selecting a call log entry Check that all call appearances incoming outgoing lines are not already in use If all lines are in use wait until a line is available to make your call You cannot add an entry to the Speed Dial list You have 100 Speed Dial entries the maximu
39. s menu 4 22 Outgo 19 20 Overview Call Log 18 Speed Dials 14 Overview 4 Overview 14 Overview 18 p Page Right Left 4 Park Call 29 Passed 30 Pattern 21 Personal Ringing 21 Phone return 30 Phone 30 Phone Interface 21 Phone Screen select 24 Phone Screen 24 Phone Screen 24 Phone Screen on Answer 24 Phone Screen on Calling 24 Phone Exit 4 PIN 28 Portugu s 23 Portuguese 23 Press Add SD 20 Press Add 20 Press Call 19 Press Cancel 20 22 Press Conference 13 Press Delete 15 20 Press DeleteAll 20 Press Drop 9 Press Edit 15 Press Hold 11 Press Log 19 20 Press Missed 20 Press Mute 11 Page 34 Issue 2d 15th September 2005 Press Options 21 22 23 24 25 Press Optionsand 25 Press Phone Exit 20 Press Redial 8 9 11 Press Save 15 20 Press SpDial 14 15 16 Press Speaker 10 Pressing Add 14 Call Appearance button 11 Cancel 22 Log 18 RBak 26 SpDial softkey 10 Speaker 8 Pressing 8 Pressing 10 Pressing 11 Pressing 14 Pressing 18 Pressing 22 Pressing 26 Q QoS 21 R RBak press 26 RBak 26 Redial select 24 Redial 4 Redial 24 Redial list 11 Redials 4 11 Refer IP Office Key 6 Refer 6 Re initialization 31 Relabel 22 Relay Off 29 Relay On 29 Relay Pulse 29 Release Mute button 30 31 Release 30 Release 31 Remembers 24 Replace Call Appearance Keys 6 Replace 6 Return Label 22 Phone 30 Return 21 Return 22 Return 23 Return 30 Ride Call 29 Ring Back When Free 26 S SAC
40. s shown against the next call appearance key 2 Although the System Administrator can replace the Call Appearance Keys with e A Bridged Appearance e A Line Appearance e Call Coverage Appearance e System Features This would severely restrict the use of features such as conference and transfer It is for these reasons that it is strongly recommended that all Call Appearance keys remain at their default settings 5610 4610 Phone User Guide Page 6 IP Office Issue 2d 15th September 2005 The Phone Call Appearance Keys Icon Icons The icons displayed against the Call Appearance Feature Keys allow you to determine the status for example on Hold of each call Icons also indicate whether a feature has been activated for a particular button e Incoming Call a A a symbol next to a call appearance key indicates an incoming call Pressing the adjacent L gt a key answers the call and puts any other current call on hold e Connected 3 A J symbol next to a call appearance key indicates that it is the currently connected call The caller s telephone number if available is also shown Pressing the adjacent J key puts the call on hold An H is also shown on the display e On Hold A symbol next to a call appearance key indicates a call on hold Pressing the adjacent gt key takes the call off hold and puts any other current call on hold e Function Active i The button to the left or right of the function key is active
41. t first delete an existing entry before adding any new entry See Deleting a Speed Dial 2 The cursor a symbol is initially in the empty name field 3 Begin entering text using the telephone keypad Each key is marked with the letters it provides You may have to press the key more than once depending on the character you require Extn290 290 Backspace Clear Symbol Cancel e For example the key 2 is also marked as A B and C To enter a C press 2 until a C is displayed e To enter the next character from the same key e g a press to move the cursor right and then enter the character or simply press another key e If you make a mistake use to move the cursor to the right of the incorrect character and then use gt Backspace to delete it or simply use L gt Backspace to delete the last character entered 4 As you enter Name characters you can use a number of other controls e Case Change the case of the current character between upper and lower case e Moves the cursor right one character e Moves the cursor left one character e Clear Delete the whole name e L gt Backspace Delete the character to the left of the cursor e Symbol provides access to the following symbols Period Comma Hyphen Space inserts a space between characters Slash or Apostrophe e _ gt Save Save the speed dial changes e Cancel Return back to the speed dial directory without making any changes 5
42. umber up to 24 digits The phone stores up to three of the last numbers dialed Note If you have dialed the same number twice in succession it will only have one appearance in the redial list To redial the last number that you dialed 1 Press Hd Redial followed by a call appearance key L Use and to cycle through the entries When you have located the required number press the associated key Mute During an active call the Mute feature prevents the party with whom you are speaking from hearing you This feature is most commonly used in conjunction with the Speakerphone but can be used to hold an off line conversation at any time during a call Preventing the other person on the line from hearing you 1 Press Mute The other party cannot hear you The indicator next to the Mute button lights when mute is active 2 To reinstate two way conversation press Mute again Hold If with a call in progress a second call arrives and is shown against a Call Appearance key you can then Hold the first call and answer the second call To put an existing call on hold 1 Press Hold or the Call Appearance button with the symbol against it The symbol changes to z showing that the line is on hold 2 Answer the second call by pressing the Call Appearance button with the asymbol against it The symbol changes to J showing that the line is connected To return to the held call If you have a call in progress then
43. without lifting the handset or to use the speakerphone with any feature 1 Press Speaker The LED beside the button illuminates 2 Make or answer the call or access the selected feature 3 Adjust the speakerphone volume if necessary To change the volume use the and buttons The display shows the volume level There are eight volume levels To change from the speakerphone to the handset 1 Pick up the handset and talk To change from the handset to the speakerphone 1 Press Sneaker The LED beside the button illuminates 2 Hang up the handset To end a speakerphone call 1 Press Ml again The LED beside the button goes out Speed Dial The Speed Dial feature allows you to have the phone automatically dial calls to telephone numbers stored in your personal directory See Dialing a Speed Dial Number To make a call to a personal directory entry using the Speed Dial feature 1 From the Home screen press the SpDial softkey The Speed Dial screen is displayed 2 Press the button next to the entry you want to call 3 Ifthe entry you want is not displayed use and to cycle through the entries or Key the first letter of the required name to jump to the page with a matching entry 4 The phone dials the number for you 5610 4610 Phone User Guide Page 10 IP Office Issue 2d 15th September 2005 Basic Call Handling Features Redial The Redial feature automatically redials a previously dialed extension or outside n
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