Home
Avaya 3.0.0 Telephone User Manual
Contents
1. 8 Setting the Call Waiting Tone 8 Setting the Contrast Level of the Display 9 Telephone Accessories n on 9 Making and Answering Calls 10 Making CANS ara 10 TTL 11 Cal Handling o ic see ees ewes 12 P ttinga Call on Hold s 2 2202846424840 28 Oe 8 8 12 oc ca ae ea Sai 13 Parking and Retrieving Calls ee ee et 13 GonterenceCall6 2 24052 RET WRG RSS SHO DEER SSR Y RO 15 Call Forwarding 2242522425242 29 3 29 5 99e 555 16 AAA AA 18 Le Pr 19 Using Voice Mail i see eee ond d n vts ritos sis 21 Retrieving Voicemail Messages 5 5 5 22 Recording and Managing Personalized Voicemail Greetings 23 Using Other Features 2 2 03205201 25 Corporate and Personal Directories 25 Adding an Entry to Your Personal Directory 26 DO Not use o doo ORDER VOR Xx RACE TOO OR RR 28 Pag CSRS SESE ew SESE SES SESE dw qv e 28 Speed Dial 6144404464 840 DEE HERES SEES ES 29 Registration Information for Optional Features 31 Email Notification of Voicemail lt lt lt
2. 5 CFwd call forwarding 5 Dir directory access B DND do not disturb 5 Retrv retrieve parked call 5 VMail voicemail ll rss 5 38 Avaya one X Quick Edition Release 3 0 0 Telephone User Guide Software version and release number viewing 6 Speed Dial application 29 adding entries to list 29 adding entry manually 29 copying entry from Log 30 copying entry from Corporate directory 30 copying entry from Voicemail record 30 deleting entries 31 editing entries llle 31 System Options menu summary of options 35 36 T Telephone applications 5 Telephone Options menu summary of options 33 34 Teleworker viewing registration code 31 viewing registration information 32 Text entering in display 26 Transferringacall 13 U User Options interface accessing web based 5 User Options menu 6 User Options Options button accessing with password protection 6 accessing without password protection 6 callforwardmenuitems 16 log menu items 19 contrast level menu items
3. 32 Teleworker Application 32 Web based System Administration rn 32 Appendix A Options Menus sS 33 Telephone OPUONS ius wow rra cra 33 Avaya one X Quick Edition Release 3 0 0 Telephone User Guide November 2006 3 Contents e AI 35 INGER dai amp o e o daa e deo de dicas 37 4 Avayaone X Quick Edition Release 3 0 0 Telephone User Guide November 2006 Customizing Your Quick Edition IP Telephone Introducing Your Telephone Avaya one X Quick Edition software is embedded in each Quick Edition IP telephone The Line Feature buttons the softkeys immediately below the display and the buttons on the face of the telephone provide access to features The functions of the application softkeys change depending on the current status of the telephone softkeys reflect the options available to you within the context of the selected application For example if you are listening to a voicemail message the softkeys reflect the options available to you for processing the voicemail message Softkey labels appear in the display above the softkeys and they indicate the current function of each softkey Accessing Telephone Applications and Options Softkeys and the Options gt button beneath and to the right of the Vmail softkey provide access to user specific options and system wide options A
4. Avaya one X Quick Edition Release 3 0 0 Telephone User Guide 16 601411 Release 3 0 0 November 2006 Issue 1 2006 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases For full legal page information please see the complete document Avaya Legal Page for Software Documentation Document number 03 600758 To locate this document on the website simply go to http avaya com support and search for the document number in the search box Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation and Avaya does not
5. 20 H making calls fromlist 10 Headset for telephone 9 viewing entries ee Hold putting active callon gt i NI Call waiting tone setting 8 cx Calling initiating a call manually 10 putting on hold to answer 13 putting call on hold to place 12 Ignore softkey Rot TO E si 12 setting up conference call 15 IP address of telephone viewing 6 transferring incomingcall 18 ways to initiate a Call 10 M Conference call dropping a single party 15 MAC address of telephone viewing 6 dropping all parties 16 Main menu Options button 31 putting all participants on hold 16 Microphone muting x putting one participant on hold 15 Muting activating Fi setting Up rrr 15 Contrast level setting 9 Corporate directory N changing 25 Name making calls using It changing in Corporate directory 25 viewing a ee 6 Network name viewing 6 Directories a a 1 25 Quick Edition Release 3 0 0 Telephone User Guide November 200
6. If you want to view the list of dialed numbers select the Out softkey Avaya one X Quick Edition Release 3 0 0 Telephone User Guide November 2006 19 Vv AK Tip The display area may show a subset of the total number of entries stored on your telephone To view the next set of entries press the Page Right lt gt button To view the previous set of entries press the Page Left lt gt button To edit a Call Log number before you dial the number You can retrieve a call log entry and modify the number immediately before dialing You cannot save the changes 1 NO a RP WO RD Press Options button Select Call Log on the Main menu If you want to edit dial a previously dialed number select the Out softkey Select the Line Feature button beside the number that you want to edit dial Select the Edit softkey Use the Bksp softkey and the keys on the dialpad to enter a different number Select the Dial softkey To delete a single entry apron gt Press Options button Select Call Log on the Main menu If you want to delete a previously dialed number select the Out softkey Select the Line Feature button beside the number that you want to delete Select the Del softkey To clear lists all call logs and or reset the counter 1 2 3 4 Press Options button Select Call Log on the Main menu Select the Clear softkey Select one of the following options from the
7. Conference Calls You can create a conference call with three participants One of the other participants can in turn add one or two additional participants to the conference call To ensure optimum performance a maximum of five parties per conference call is recommended Note If one of the conference participants has a SIP phone with music on hold enabled it is possible for that party to interrupt the conversation of the other participants with music by putting P2P participants on hold If this happens you may choose to drop the telephone that is playing music on hold To create a conference call between three parties 1 2 Call the first party see Making and Answering Calls on page 10 When the call is answered press the Conference button Select the Dial softkey and dial the number of the second party or select the FrDir softkey and choose the number from a directory The first party is put on hold automatically When the second party answers press the Conference button The second party is added to the conference call and the first party is taken off hold To drop a single party from the conference call 1 2 3 Select the line that corresponds to the connected party Select the Drop softkey The remaining party is placed on hold automatically To retrieve the held call select the Select softkey To place one of the participants on hold 1 2 Select the Line Feature button b
8. When an individual s telephone is not connected to the network two other telephones on the network provide backup services and record any new voicemail for that telephone When the telephone is reconnected it retrieves any voicemail that is associated with its extension The two backup telephones can each store up to five minutes of voicemail for the primary user For example if you have 17 minutes of voicemail stored on your telephone and you disconnect the telephone an additional 10 minutes of voicemail may be collected by two other telephones When you reconnect your telephone some of the new voicemail messages may stay on the backup telephones until you delete some of the 17 minutes of voicemail from your own telephone You can listen to voicemail saved on backup telephones as if the messages were stored on your own telephone the system handles play back of these messages automatically If you want to retrieve and or play voicemail when you are off site or at another extension call your telephone extension and when voicemail answers the call press the key during the greeting You will be prompted for your password before you can access voicemail options Viv _ A Tip You can arrange to have a voicemail message sent to you as an e mail attachment For more information see Supporting Email Notification of Voicemail in the Avaya one X Quick Edition System Administration Guide Y Avaya one X Quick Edition Release 3 0 0 Te
9. 9 language menu items 8 optional features menu items 9 password Menu items 6 ringtone menuitems 8 set details menu items 6 voicemail menu items 23 V Viewing registration information 9 Voicemail accessing Voicemail options 23 caller redirection to 18 changing password to access user options 22 recording a personal greeting 24 recording your 23 switching personalized to standard greeting 24 Voicemail application backup services ee 21 enabling forwarding of audio file zi monitoring messages 22 playing a Message 22 sending audio file attachment 32 November 2006 setting options through telephone buttons 23 supported callers actions 21 whatcalershear 21 Volume adjusting rn 7 W Web based administration interface viewing registration code 31 Z Zero redirect feature disabling o 0 0 2 0 08 19 enabling gt onum A a m we ke m Res 18 19 specifying Operator extension 18 Zones creating via web based administration 29 paging overvie
10. Press the Options gt button below and to the right of the display Select Options on the Main menu or press 1 on the dialpad Select User Options on the Options menu or press the indicated dialpad key When you are prompted press the keys on the dialpad to enter the password initially enabled the default password is 12345 Select the Done softkey to display the User Options menu Accessing user options when password protection is disabled 1 2 3 Press the Options gt button below and to the right of the display Select Options on the Main menu or press the indicated dialpad key Select User Options on the Options menu The User Options menu is displayed Setting Password Options You can change disable or enable a password for accessing user options the same password is used to access voicemail messages It is a good policy to change the default password to a password that is known only by you To change your password 1 ar wn Access the User Options menu as described above Select Password on the User Options menu Select Change Password on the Password menu Enter the new password and then select the Next softkey When you are prompted to confirm the new password re enter the new password and then select the Next softkey 6 Avaya one X Quick Edition Release 3 0 0 Telephone User Guide November 2006 Customizing Your Quick Edition IP Telephone 6 Enter your old password and then select the Nex
11. number and or button assignment of a Speed Dial entry 1 NO a fF Press the Options gt button Select Speed Dial on the Main menu Select the Line Feature button beside the entry that you want to edit Select the Edit softkey If required edit the name When you are finished select the Next softkey If required edit the number When you are finished select the Next softkey If you want to change the Speed Dial button assignment select the Line Feature gt button beside the entry that you want to use When you are prompted to change the Speed Dial entry select the Save softkey Select the Exit softkey to display the previous menu or press the Phone Exit button To delete a speed dial entry 1 2 Press the Options gt button Select Speed Dial on the Main menu Select the Line Feature button beside the entry that you want to delete The information associated with the Speed Dial entry is displayed Select the Del softkey Select the Exit softkey to display the previous menu or press the Phone Exit button Registration Information for Optional Features To view registration information for special features using a telephone 1 At the telephone press the Options gt button Select Opt Features on the Main menu Select Email Fwd Options WebAdm Sys Options or Teleworker Options on the Feature List menu The registration code is displayed Select the Exit
12. provided by third party suppliers End user may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrinkwrap or clickwrap license accompanying or applicable to the Software Shrinkwrap License The text of the Shrinkwrap License will be available from Avaya upon End User s request Third party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya s web site at http support avaya com ThirdPartyLicense Contents Customizing Your Quick Edition IP Telephone 5 Introducing Your Telephone 5 5 5 Accessing Telephone Applications and Options 5 Displaying the User Options 6 Setting Password Options 6 Viewing and Modifying User Preferences 7 Adjusting the Volume eee 7 Muting the Active Microphone 7 Viewing and Changing the User Language 8 Choosing a Personalized Ringer Tone
13. Call Log Options menu e Reset Counter Clears the missed call counter e Clear Incoming Clears the list of incoming calls e Clear Outgoing Clears the list of outgoing calls e Clear All Clears the missed call counter and both lists of calls When you are prompted to clear one or more lists or the missed call counter select the Yes softkey Select the Exit softkey to display the previous menu or press the Phone Exit button 20 Avayaone X Quick Edition Release 3 0 0 Telephone User Guide November 2006 Using Voice Mail Using Voice Mail Use the voicemail to view a the list of messages and play copy or delete messages You can save caller records to your Personal directory or to a Speed Dial button The following table shows the options that a caller can select while leaving a message Each key on the caller s dialpad performs a different function Key Function 1 Save the message and end the call 2 Listen to the message 3 Erase and re record the message 4 Add information to the recorded message Exit without leaving a message Pause during recording and play voicemail prompts The voicemail on a Quick Edition IP telephone can store a maximum of 30 voicemail messages or 20 minutes of messages When your voicemail inbox is full callers hear a message indicating that voicemail storage is full and no more messages can be saved To recover storage space delete some of the existing recordings
14. Features on the Main menu 3 Select Teleworker Options on the Feature List menu The registration code 1 displayed Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area Web based System Administration If your telephones are connected to the same network as the administration computer you can configure system wide options using the web based administration interface Refer to Avaya one X Quick Edition System Administration Guide 32 Avayaone X Quick Edition Release 3 0 0 Telephone User Guide November 2006 Appendix A Options Menus Telephone Options Table 1 Telephone Options Telephone User Option Menu 1 Password Change password or turn password on or off 2 Call Forward Enable disable and modify call forwarding settings Also available through a softkey 3 Voicemail Enable and disable operator redirect and the number to which a call will be redirected Record your name and greeting Also available through a softkey on the 4621 SW IP 4 Call Log View details Clear and Reset Missed Call Counter There are additional options available from Call Logs on the Main Menu 5 Language Select a user language from the drop down list 6 Name Enter your name in the corporate directory 7 Personalized Ringing Review and select your ringer tone 8 Call Waiting Tone Enable and disable the call waiting tone 9 Contrast Level Ad
15. be forwarded Dialing Rules Add and remove dialing rules Change rule details Time amp Date Edit and save system time and date Gateways Details View PSTN gateway IP address software version connection status and MAC address Lines Select a PSTN line and view or change its loop length setting Music On Hold Enable or disable the playing of audio input Networking View or change IP address or network mask of PSTN gateway and or IP address of default IP gateway Dial Plan Extension ranges Emergency Code Operator Code PSTN Code and SIP Code are applied by default depending on the region specified at install Dialing Rules You cannot delete or modify the emergency extension external operator or VoIP E164 rules You can create a new rule that may be modified or deleted Networking SMTP Enable or disable SMTP define the SMPT server IP address and port Audio Bandwidth Select High or Low High provides a better quality voice transmission but with a higher bandwidth consumption VLAN Settings Select enable and priority or disable for voice traffic Select disabled or pass through or enabled and priority for data traffic Service Provider You can add a service provider with the following configuration components Domain Name Proxy Host Proxy Port Registrar Host Registrar Port Outbound Proxy Host Outbound Proxy Port Realm and Register Expiry Time Auto Attendant You can add m
16. character to upper or lower case select the Case softkey The first character in a line and the first character after a space are capitalized automatically The special characters amp and are entered by pressing the 1 dialpad key 5 Select the Save softkey 6 Select the Exit softkey to display the previous menu or press the Phone Exit button Adding an Entry to Your Personal Directory You can add entries to your Personal directory manually from the Corporate directory from the Call Log or from a voicemail record To add an entry manually i4 Or B Iw c Select the Dir softkey Select the MyDir softkey Select the Add softkey Enter a name for the record for example the name of the party that you want to call Select the Next softkey Enter the phone number or extension for a PSTN or a SIP number enter the prefix first Select the Next softkey To add the entry to the Personal directory select the Save softkey Select the Exit softkey or press the Phone Exit button to clear the display To copy an entry from the corporate directory 1 Select the Dir softkey 2 Select the Line Feature button beside the number that you want to copy 3 Select the Copy softkey 26 Avayaone X Quick Edition Release 3 0 0 Telephone User Guide November 2006 4 5 6 Using Other Features Select My Personal Dir on the Copy Entry To menu Select the Ok softkey Select the Ex
17. page 16 the call is handled accordingly Call Handling Putting a Call on Hold You can put a call on hold to temporarily remove yourself from the call While the active call is on hold you can make outgoing calls or answer incoming calls To put a single call on hold e Pressthe Hold lt gt button You can replace the handset without losing the call To retrieve a held call take the call off hold perform one of the following actions e Pick up the handset and press the Hold lt gt button e For hands free operation press the Line Feature gt button associated with the held line or press the Hold lt gt button elf you are using a headset press the Hold lt gt button There may be a slight delay before the call becomes active again To put an active call on hold while you place a new call You can hold an active call while you place a call to another party 1 Press the Hold lt gt button 2 Press a Line Feature button Place and conclude the new call 3 Retrieve the held call 12 Avaya one X Quick Edition Release 3 0 0 Telephone User Guide November 2006 Call Handling To put an active call on hold while you answer a second call If someone calls you while you are engaged in a call you will be alerted to the call by the Message Waiting indicator which begins to flash In addition a ringing icon will appear the display beside one of the Line Feature buttons You can put
18. softkey to display the previous menu or press the Phone Exit button to clear the display area Avaya one X Quick Edition Release 3 0 0 Telephone User Guide November 2006 31 Email Notification of Voicemail When configured and enabled the email notification of voicemail feature sends e mail messages to alert users whenever new voicemail messages are received The e mail message contains call header information including the caller name if available caller number and the time and length of the call A recording of the voicemail message 1 created as a G 729a encoded audio file in WAV file format and the file is forwarded as an e mail attachment Teleworker Application Using the Teleworker Application a remote user can connect a telephone to a high speed Internet connection at any remote location and access the Corporate directory and most of the other features and services that are available to everyone who uses the one X Quick Edition system Note To provide a secure link to the one X Quick Edition network from a remote office a customer supplied VPN configuration is required For information about how to configure and use the Teleworker feature see Extending Services to Remote Users through the Teleworker Feature in the Avaya one X Quick Edition System Administration Guide To view optional features registration information using a telephone 1 At the telephone press the Options gt button 2 Select Opt
19. the active call on hold while you answer the incoming call 1 When information about an incoming call appears in the display select the Line Feature gt button that corresponds to the incoming call The active call is automatically put on hold The display shows an associated HELD softkey on the right side of the display Conduct and conclude the new call 3 Toretrieve the held call select the HELD softkey that corresponds to the held line Transferring Calls ly XH Tip You can transfer all incoming calls to another telephone automatically by defining call forwarding rules For more information see Call Forwarding on page 16 To transfer a call and speaking to the receiving party 1 With the calling party on the line press the Transfer lt gt button 2 When you hear the dial tone dial the number or select the FrDir softkey and select the number from a directory After the dialed party answers your call announce the caller When you are ready to transfer the call press the Transfer gt button Select the Ok softkey To transfer a call without speaking to the receiving party 1 With the calling party on the line press the Transfer gt button 2 When you hear the dial tone dial the number or select the FrDir softkey and select the number from a directory 3 When you hear the telephone at the far end begin to ring hang up Parking and Retrieving Calls The Call Park Retrieve feature lets
20. 6 37 Index O Operator enabling within Voicemail 19 redirection from Voicemail 18 specifying extension 18 Options button summary ofmenuitems 35 telephone menu items 33 Options web summary of menu items 34 36 Overview of telephone applications 5 OTIS QUIS Sue pda e E eh ee a 5 ow x ox ue 28 broadcasting announcement 29 OVeIVIEW Le ia oue ou we eee ea 28 Password changing user options and voicemail 6 default user ax ono o oom xs 6 enabling or disabling user options 7 Personal directory adding entries manually 26 copying entry from Call 109 27 copying entry from Corporate directory 26 copying entry from Voicemail record 27 deleting entries o 28 editing entries o 27 Personalized ringing selecting 8 R Receiving calls ways to answer At Recording name for personalized greeting 23 personal greeting 24 Registration information for special features at viewing x xx xoxo aa 9 Ringer tone selecting 8 Rings changing number Of YE S Site identifier viewing 6 Softkeys application labelS
21. HASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User For purposes of this Software License the following capitalized terms shall have the meanings set forth herein Designated Processor means a single stand alone computing device Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on hardware Product s means the combination of hardware and Software comprising the Avaya one X Quick Edition product line License Type s a Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose b Shrinkwrap License SR With respect to Software that contains elements
22. be forwarded to PSTN number or to a SIP network number include the prefix Select the Next softkey Select the Save softkey Select the Exit softkey to display the previous menu or press the Phone Exit button To disable call forwarding 1 2 al 4 Select the CFwd softkey Select All Calls or After 3 Rings Select the Off softkey Select the Exit softkey to display the previous menu or press the Phone Exit button To change the number of rings before forwarding 1 2 Select the CFwd softkey Select After 3 Rings on the Call Forwarding menu Avaya one X Quick Edition Release 3 0 0 Telephone User Guide November 2006 17 Select the Chg softkey Select the or softkey to decrease or increase the number of rings The current number of rings is displayed at the top of the display 5 Perform one of the following actions e Press 1 on the dialpad to redirect calls to voicemail and then select the Save softkey e Press 2 on the dialpad and select the Line Feature button beside the number to which calls will be redirected or select the MyDir softkey to choose a number from your Personal directory e Press on the dialpad enter the number and then select the Next softkey to redirect calls to your specified number Press the Save softkey Select the Exit softkey to display the previous menu or press the Phone Exit button Zero Redirect The zero redirect feature permits a call
23. ct Zero Redirect on the Voicemail Options menu Select the Off softkey Select the Exit softkey to display the previous menu or press the Phone Exit button arf wo N To enable zero redirect Access the User Options menu see Displaying the User Options Menu on page 6 Select Voicemail on the User Options menu Select Zero Redirect on the Voicemail Options menu Select the On softkey OW 0O N 5 Select the Exit softkey to display the previous menu or press the Phone Exit button Using Call Logs The Call Log contains two lists of telephone numbers comprising up to 200 combined records e Incoming Contains a record of received calls regardless of whether the calls were answered The information comes from the services offered by your service provider e Outgoing Contains a record of dialed numbers You can use the entries in either of these lists to dial outgoing calls You can copy the information to a Speed Dial button see page 30 or to your Personal directory see page 27 When 200 entries has been stored a new call is added and the oldest call is deleted Note If you have a 4621 SW IP telephone the Line Feature button on the bottom right side of the display provides access to the Call Log You can select the Log softkey instead of performing steps 1 and 2 of the procedure in this section To viewing call log entries 1 Press Options button 2 Select Call Log on the Main menu
24. e number of headsets the recommended M12LUCM modular base unit or the HIP 1 headset adapter Noise cancelling headsets are recommended Note All configuration data is stored on the telephone and retained indefinitely in the case of power failure Power is typically supplied to the telephone by connecting to a power enabled LAN If your Ethernet network does not provide inline power you must provide a power adaptor such as the Avaya Model 1151B1 Avaya one X Quick Edition Release 3 0 0 Telephone User Guide November 2006 9 Making and Answering Calls Making Calls The Quick Edition IP telephone provides several ways to initiate a call manually using a speed dial button using the call log using the corporate directory and using your personal directory Noter dial a PSTN or a SIP VoIP network number dial the appropriate code number first You will not hear a dial tone after you press the prefix number When you enter a number that places a call to the PSTN or a SIP network pressing the key on the dialpad speeds up the dialing process To make calls manually 1 To place a call perform one of the following actions e handset operation pick up the handset e hands free operation press the Speaker button or a Line Feature gt button e headset operation press the Headset gt button 2 Dial the number To hang up perform one of the following actions e handset operation return the handset to its cradle e speaker
25. ed Dial on the Copy Entry To menu Select the Line Feature gt button beside any available Speed Dial number Select the Ok softkey Select the Exit softkey to display the previous menu or press the Phone Exit button To copy an entry from the call log 1 o Select the Log softkey to display the Incoming list If you want to copy an entry from the list of dialed numbers select the Out softkey Select the Line Feature gt button beside the number that you want to copy Select the Copy softkey Select Speed Dial on the Copy Entry To menu Select the Line Feature button beside any available Speed Dial number Select the Ok softkey Select the Exit softkey to display the previous menu or press the Phone Exit button To copy an entry from a voicemail record 1 o 1 aF oO DN Select the Vmail softkey Enter your voicemail password and select the Done softkey Select the Line Feature button beside the voicemail record that you want to copy Select the Copy softkey Select Speed Dial on the Copy Entry To menu Select the Line Feature button beside any available Speed Dial number Select the Ok softkey Select the Exit softkey to display the previous menu or press the Phone Exit button 30 Avaya one X Quick Edition Release 3 0 0 Telephone User Guide November 2006 Registration Information for Optional Features To edit a speed dial entry You can change the name
26. er to redirect an unanswered call to the number you specify while the caller is listening to your personalized greeting Callers will not know that they can use the feature unless you mention the feature in your personalized greeting see Recording and Managing Personalized Voicemail Greetings on page 23 To redirect a call successfully callers must dial 0 during your personalized greeting After you specify a redirection number the zero redirect feature is enabled automatically Viv Flip In your personalized greeting be sure to tell the caller to dial O immediately before the greeting ends To specify a redirect number 1 Access the User Options menu see Displaying the User Options Menu on page 6 2 Select Voicemail from the User Options menu 3 Select Zero Redirect from the Voicemail Options menu 4 Select the Chg softkey 5 Enter the number to which the call will be redirected You can enter an extension number or an external telephone number If the call will be redirected to PSTN number or a SIP network number include the prefix Select the Done softkey Select the Exit softkey to display the previous menu or press the Phone Exit button 18 Avaya one X Quick Edition Release 3 0 0 Telephone User Guide November 2006 Using Call Logs To disable zero redirect 1 Access the User Options menu see Displaying the User Options Menu on page 6 Select Voicemail on the User Options menu Sele
27. eside the party that you want to speak to privately Press the Select softkey The other line is put on hold The display shows an associated HELD softkey on the right side of the display To resume the three way conference press the Conference button select the line that was put on hold and press the Conference gt button Avaya one X Quick Edition Release 3 0 0 Telephone User Guide November 2006 15 To place all participants on hold 1 Press the Hold gt button The display shows an associated HELD softkey on the right side of the display 2 To re open the conference call press the Hold lt gt button again or press any HELD softkey on the right side of the display To end the conference call 1 Select the line that corresponds to either of the connected parties Select the Drop softkey 3 Perform one of the following actions e hang up the handset e press the Speaker button e press the Headset lt gt button Call Forwarding By default calls are forwarded to your voicemail after three rings Call forwarding lets you specify rules for handling your incoming calls You can forward calls to e the voicemail on your telephone e anextension number listed in the Corporate directory or your Personal directory e atelephone number that you specify for example an outside line your network has G10 PSTN gateway and you forward incoming outside call to a PSTN number the call will use two PSTN l
28. he Done softkey or hang up Press the Phone Exit lt gt button to clear the display Speed Dial The Speed Dial feature lets you store frequently called numbers for instant dialing If you cannot remember a Speed Dial number assignment or if you want to administer your Speed Dial list you can access and view the Speed Dial list You can add entries to the Speed Dial list manually from the Corporate directory from the Call Log or from a voicemail record To add a speed dial entry manually 1 Press the Options gt button Select Speed Dial on the Main menu 2 3 Select the Add softkey 4 Use the dialpad keys to enter a name for the Speed Dial entry Use the guidelines included in To change your name in the Corporate directory on page 25 to edit the text e Select the Next softkey Use the dialpad keys to enter a number Select the Next softkey Avaya one X Quick Edition Release 3 0 0 Telephone User Guide November 2006 29 10 Select the Line Feature gt button beside any available Speed Dial number to assign the entry to the Speed Dial number To assign the entry to the Speed Dial number select the Save softkey Select the Exit softkey to display the previous menu or press the Phone Exit button To copy an entry from the corporate directory Select the Dir softkey Select the Line Feature gt button beside the number that you want to copy Select the Copy softkey Select Spe
29. ines while the call is active To forward all calls to voicemail 1 Select the CFwd softkey Select All Calls on the Call Forwarding menu Select the Chg softkey Select Voicemail on the Fwd All Calls To menu Select the Save softkey Pak Select the Exit softkey to display the previous menu or press the Phone Exit button To forward unanswered calls to voicemail Follow this procedure to enable the feature after it has been disabled 16 Avaya one X Quick Edition Release 3 0 0 Telephone User Guide November 2006 1 2 3 4 Call Handling Select the CFwd softkey Select After 3 Rings on the Call Forwarding menu Select the On softkey Press the Phone Exit button To forward calls to a directory number 1 o NOP aF wD Select the CFwd softkey Select All Calls or After 3 Rings Select the Chg softkey Select Directory or press the indicated dialpad key If you want to switch to your Personal directory select the MyDir softkey Select the Line Feature button beside the number to which calls will be forwarded Select the Save softkey Select the Exit softkey to display the previous menu or press the Phone Exit button To forward calls to an external number o e Y Select the CFwd softkey Select All Calls or After 3 Rings Select the Chg softkey Select Dialed or press the indicated dialpad key Enter the number to which calls will be forwarded If the call will
30. it softkey to display the previous menu or press the Phone Exit button To copy an entry from the call log Duc Or Ur SP 209 TOS sce Select the Log softkey The Incoming list is displayed If you want to copy an entry from the list of dialed numbers select the Out softkey Select the Line Feature gt button beside the number that you want to copy Select the Copy softkey Select My Personal Dir on the Copy Entry To menu Select the Ok softkey Select the Exit softkey to display the previous menu or press the Phone Exit button To copy an entry from a voicemail record 1 NO a Select the Vmail softkey Enter your voicemail password and select the Done softkey Select the Line Feature button beside the voicemail record that you want to copy Select the Copy softkey Select My Personal Dir on the Copy Entry To menu Select the Ok softkey Select the Exit softkey to display the previous menu or press the Phone Exit button To edit an entry in your personal directory m e O Y gt ON Select the Dir softkey Select the MyDir softkey Select the Line Feature button beside the entry that you want to edit Select the Edit softkey Use the guidelines included in Step 4 under To change your name in the Corporate directory on page 25 to edit the text Select the Next softkey Optionally edit the number Select the Next softkey When you are promp
31. ition Release 3 0 0 Telephone User Guide November 2006 Using Other Features Select Record Greeting on the Voicemail Options menu Select the Del softkey When you are prompted to delete the greeting select the Yes softkey D anaU Select the Exit softkey to display the previous menu or press the Phone Exit lt gt button Using Other Features Corporate and Personal Directories Directories contain stored contact information such as names and telephone numbers There are two types of directories e Corporate directory Populated and updated automatically it contains an entry for every Quick Edition IP telephone in the one X Quick Edition network You cannot add or delete these entries Group names and extensions may also appear in a directory e Personal directory This is your own directory You can add edit or delete your entries To view corporate and personal directory entries 1 Select the Dir softkey The list of entries in the Corporate directory is displayed 2 If you want to view the entries in your Personal directory select the MyDir softkey To navigate through the items in a directory perform one of the following actions e select the Page Left or Page Right lt gt button to move through directory pages e Use the dialpad to enter the first character of the name associated with the entry Vv A combination of both these methods may be used For example you could press 2 on the dialpad to move t
32. just the contrast level of your telephone display 10 Teleworker Enable to connect your Quick Edition IP telephone to a high speed Internet connection and access the Corporate directory Avaya one X Quick Edition Release 3 0 0 Telephone User Guide November 2006 33 Appendix A Options Menus Table 2 Telephone Options Web Interface Menu Change Password Enter existing password enter new password and confirm new password Home Call Forwarding Enable disable and modify call forwarding settings Do Not Disturb DND Enable and disable audio notification for incoming calls Speed Dial Create modify and delete personal speed dial numbers Caller s Logs Incoming Calls View details Clear and Reset Missed Call Counter Dialed Calls View details and Clear Log Terminal Settings Name Change name Set Optional Features View e mail Fwd Teleworker and WebAdm Sys Options Voice Mail Teleworker Options Zero Redirect Enable and disable Operator redirect and enter the number to which a call will be redirected SMTP Settings Working Mode Enable or disable SMTP on network and specify IP address of SMTP server host and or SMTP port for support of e mail notification of voice mail Disable Worker or enable Teleworker teleworker Preferred Server Enter the IP address of the teleworker server host 34 Avaya one X Quick Edition Relea
33. l answers the call and prompts the caller to leave a message During the recording information about the call appears in the display 22 Avayaone X Quick Edition Release 3 0 0 Telephone User Guide November 2006 Using Voice Mail To listen to a voicemail message while the message is being recorded 1 When the caller begins to record a message after ringing stops select the Lstn softkey You can hear the caller speaking but the caller cannot hear you 2 If you want to speak to the caller before the caller hangs up select the Answ softkey You are connected to the caller and any recording up to this point is saved To access your voicemail using any telephone You can set voicemail options or retrieve the voicemail messages from any touch tone telephone You can set the voicemail options through voicemail prompts Note To retrieve voicemail messages through the PSTN the one X Quick Edition network must be equipped with a G10 PSTN gateway For information about G10 PSTN gateways see the Avaya one X Quick Edition G10 PSTN Gateway Installation Guide 1 Using any touch tone telephone that has access to the one X Quick Edition network dial the extension of your Quick Edition IP telephone 2 Wait for voicemail to answer the call As soon as the greeting starts to play press on the dialpad When you are prompted for your voicemail password enter the password followed by the key The voicemail password is the same one that yo
34. lephone User Guide November 2006 21 Note See also Recording and Managing Personalized Voicemail Greetings on page 23 and Zero Redirect on page 18 Retrieving Voicemail Messages When someone leaves you a message the Message Waiting indicator flashes red and a count of the number of voicemail messages waiting to be played appears intermittently in the display Note Your voicemail password is the same as your password for accessing user options initially this password is 12345 When you change the password for accessing user options the voicemail password is updated at the same time To play a voicemail message 1 Select the Vmail softkey Enter your voicemail password and then select the Done softkey 3 Select the Line Feature button beside the entry that you want to play The entry at the top of the list number 1 corresponds to the most recently received message 4 Select the Play softkey The recorded message is played 1 XH Tip Press the Volume ED buttons to adjust the volume while the recording plays back Y 5 lf you want to pause play back select the Pause softkey Press Play to resume playback 1 ZTN Tip You can rewind or skip forward through a message by pressing the Page Left or Page Right button respectively To monitor incoming voicemail messages After a specified number of rings see To change the number of rings before forwarding on page 17 voicemai
35. necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http avaya com support Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http avaya com support Software License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURC
36. ng Tone You can enable or disable the call waiting tone used to alert you when a second call comes in while you are engaged in an active call By default the call waiting tone is enabled To set the call waiting tone 1 Access the User Options menu 2 Select Call Waiting Tone on the User Options menu 8 Avaya one X Quick Edition Release 3 0 0 Telephone User Guide November 2006 Customizing Your Quick Edition IP Telephone 3 Select the Yes softkey to enable the waiting tone or the No softkey to disable it When the call waiting tone is enabled you will hear a beep when a second call comes in See also To put an active call on hold while you answer a second call on page 13 4 Select the Exit softkey to display the previous menu or press the Phone Exit button Setting the Contrast Level of the Display Eight contrast levels are available to adjust the contrast to better suit your work environment and lighting To adjust the contrast level of the display 1 Access the User Options menu see Displaying the User Options Menu on page 6 Select Contrast level on the User Options menu 3 brighten the background select the softkey To dim the background select the softkey When you are satisfied with the contrast level select the Save softkey Select the Exit softkey to display the previous menu or press the Phone Exit button Telephone Accessories The headset jack is compatible with a larg
37. o the first entry starting with the letter B and then select the Page Right or Page Left lt gt button to display the next or previous page To change your name in the Corporate directory Enter your last name then first name to ensure that all names in the Corporate directory are sorted alphabetically by last name The dial by name function of the Auto Attendant can match caller key presses to the directory name starting with the first character of the last name 1 Access the User Options menu see Displaying the User Options Menu on page 6 2 Select Name on the User Options menu Avaya one X Quick Edition Release 3 0 0 Telephone User Guide November 2006 25 3 Select the Chg softkey The cursor is placed at the end of the existing name 4 Select the Bksp softkey to delete the name At the current cursor position enter a name starting with the last name and ending with the first name for example Young Mary Press the dialpad key with the corresponding letter on it press once to enter the first letter twice for the second letter three times for the third letter and four times for the fourth letter For example to type R press the 7 three times To move the cursor to the left without deleting a character press Page Left lt gt To move the cursor to the right without deleting a character press Page Right lt To add a space to the end of a line press the Page Right lt gt button To change a
38. odify and delete a custom auto attendant 36 Avayaone X Quick Edition Release 3 0 0 Telephone User Guide November 2006 Index Index adding entries to Personal 26 A deleting entries from 28 editing entries in ei Announcement through paging 28 viewing entries 25 Answering calls ways to 11 Display area Applications overview D entering textin oaoa a a 26 Auto Attendant recording 23 setting contrast level 1 9 DND Do Not Disturb 28 B Do not disturb enabling and disabling 28 Broadcasting an announcement 29 E Email notification of voicemail C enabling forwarding of audio file 32 Call forwarding registration code 31 accessing user options 16 viewing registration information 32 disabling 0000 eee ee 17 Extension number viewing 6 enable forwarding to Voicemail 18 forward all calls to dialed number df forward all calls to directory number G forward all calls to Voicemail 16 General zone 28 109 accessing user options 19 editing number before dialing
39. one that was used to park the call An UnPrk or Retrv softkey appears in the display to retrieve parked calls You cannot retrieve a parked call if someone else retrieves it first or the calling party hangs up or is disconnected An error message is displayed when a parked call cannot be retrieved 1 Atthe telephone that was used to park the call perform one of the following actions e pick up the handset e press the Speaker button or the associated Line Feature gt button e press the Headset button 2 Perform either of the following actions e to retrieve a single parked call press the UnPrk softkey e to retrieve one of several parked calls press the Line Feature button beside the call that you want to retrieve To retrieve a parked call from any other telephone 1 Atany Quick Edition IP telephone connected to the network except the telephone that was used to park the call perform one of the following actions e pick up the handset e press the Speaker TD button or the associated Line Feature P button 14 Avaya one X Quick Edition Release 3 0 0 Telephone User Guide November 2006 Call Handling e press the Headset gt button Press the Retrv softkey A list of parked calls appears each with a unique identifier The identifier includes the extension number of the Quick Edition IP telephone that was used to park the call Press the Line Feature button beside the call that you want to retrieve
40. phone press the Speaker 9 button e headset press the Headset gt button To make a call using a speed dial You must first create a speed dial entries See To add a speed dial entry manually on page 29 1 Press the Options gt button 2 Select Speed Dial on the Main menu 3 Using the keys on the dialpad press the number that corresponds to the entry that you want to call To make a call from the list of call logs Note You must subscribe to a Caller ID service for the names and or numbers of incoming external calls to be recorded in the Incoming list The number may require a prefix to reach the PSTN or a SIP network and area code 10 Avaya one X Quick Edition Release 3 0 0 Telephone User Guide November 2006 Making and Answering Calls Press the Options gt button Select Call Log on the Main menu If you want to dial a previously dialed number select the Out softkey Select the Line Feature button beside the number that you want to dial place the call either pick up the handset or press the Speaker gt button ly XH Tip If the number is not exactly what you need to dial directly from the Incoming list select the Edit softkey to edit the number and then select the Dial softkey To make calls using the corporate or personal directory 1 Select the Dir softkey to display the list of entries in the Corporate directory select the Dir softkey and then the MyDir softkey to dis
41. play the list of personal directory entries Viv 7 Y Tip To view the next set of entries press the Page Right lt gt button To view the previous set of entries press the Page Left lt button 2 Select the Line Feature button beside the number that you want to dial 3 To place the call perform one of the following actions e pick up the handset e press the Speaker button e press the Headset lt gt button Receiving Calls The display shows information about incoming calls including the name and number of the calling party The information shown depends on the services offered by your service provider 1 Tip If you do not want to receive calls you can activate the Do Not Disturb feature See Do Not Disturb on page 28 Y To answer an incoming call 1 To answer a call perform one of the following actions e pick up the handset e press the Speaker button or the associated Line Feature P button e press the Headset gt button Avaya one X Quick Edition Release 3 0 0 Telephone User Guide November 2006 11 2 hang up perform one of the following actions e return the handset to its cradle e press the Speaker DB button e press the Headset lt gt button To ignore an incoming call e Select the Ignore softkey while the telephone is ringing The telephone immediately stops ringing If call forwarding has been defined see Call Forwarding on
42. pplication Function Softkey Label 4610 SW IP 4620 SW IP Do not disturb n a DND Retrieve a parked call Retrv Retrv Call forwarding CFwd CFwd Directory Dir Dir Voicemail Vmail Vmail Log n a Log X Tip To view the next set of options press the Page Right lt button To view the previous set of options press the Page Left lt gt button To view the telephone buttons see the Avaya one X Quick Edition Telephone Quick Reference Card Document No 16 601410 Note Some option settings can be viewed and modified using a web browser For information about how to view and change option settings using a web browser see the Avaya one X Quick Edition System Administration Guide Document No 16 601412 Avaya one X Quick Edition Release 3 0 0 Telephone User Guide November 2006 5 Press the key to display the IP address for the telephone You can view network configuration information about your telephone such as its extension number and name the version and release number of the software load the IP address and MAC address and the one X Quick Edition network name site identifier by pressing the Options gt button and selecting Set Details on the Main menu Displaying the User Options Menu Viv Tip To select a menu item you can press the associated number on the dialpad or press the Line Feature button beside your choice Y Accessing user options when password protection is enabled 1 2 3 4 5
43. r change IP address or network mask of PSTN gateway and or IP address of default IP gateway 8 Auto Attendant 1 Auto Attendant 2 Custom Greeting 1 View extension number name selected greeting prompt prompt language and extension number of associated PSTN gateway Record play and or save a custom greeting 3 Custom Greeting 2 Record play and or save a custom greeting Avaya one X Quick Edition Release 3 0 0 Telephone User Guide November 2006 35 Appendix A Options Menus Table 4 System Options Web Interface Menu Change Admin Password Enter existing password enter new password and confirm new password Set Management Sets 8 Operator Add or remove a telephone and its extension or select a new operator extension number Software Upgrade Upgrade all sets and analog gateways in the network or upgrade only one telephone Set Details View and change the extension number name and page zone Reset the user password back to default Networking You can assign a static IP address Features View e mail Fwd Teleworker and WebAdm Sys Options Localization Language and Region Select a system language and region from the drop down lists Groups Group Details Add or delete a group change the group name Members Add and remove members Forwarding Enable and disable forwarding for the group Provide a number to which group calls will
44. reeting will be played instead of the default voicemail greeting Callers can choose voicemail options after your personalized greeting is played You may optionally say what these options are in your personalized greeting For example Please leave a message When you are finished press the number key to hear voicemail options Note Personalized greetings must be longer than three seconds in duration 1 Access the User Options menu see Displaying the User Options Menu on page 6 Select Voicemail on the User Options menu Select Record Greeting on the Voicemail Options menu Lift the handset to make the recording Select the Rec softkey speak your greeting clearly into the microphone and then perform one of the following actions e Select the Stop softkey e hang up or e press the number key on the dialpad 6 Perform one of the following actions e Select the Play softkey to listen to your recording e press the Save softkey and the Ok softkey if you are satisfied with the recording e select the Rec softkey again to re record your greeting 7 Select the Exit softkey to display the previous menu or press the Phone Exit button To delete a personalized greeting If you delete your personalized greeting you are switching to the default greeting 1 Access the User Options menu see Displaying the User Options Menu on page 6 2 Select Voicemail on the User Options menu 24 Avaya one X Quick Ed
45. se 3 0 0 Telephone User Guide November 2006 System Options System Options Table 3 System Options Telephone Menu 1 Change Password Enter existing password enter new password and confirm new password 2 Set Management 1 Set Extension 2 Remove Extension Change telephone extension number Specify extension to remove 3 Reset Password Reset password on accessed telephone 3 System Language 4 Upgrade View software version Specify IP address of TFTP server and or confirm upgrade host and start upgrade The language will not apply to voicemail or auto attendant prompts or Web admin 4 System Region The region selection will apply the correct regional tone package 5 Date and Time Edit and save system date and time 6 Network Options 1 IP Address View or change IP address or network mask of telephone IP address of default gateway for telephone and or IP address of DNS server 2 SMTP Settings Enable or disable SMTP on network and specify IP address of SMTP server host and or SMTP port 3 Operator Extension View or change the designated operator extension 7 Gateways 1 Details View PSTN gateway IP address software version connection status and MAC address 2 Lines Select a PSTN line and view or change its loop length setting 3 Music On Hold Enable or disable the playing of audio input 4 IP Address View o
46. t softkey 7 Select the Ok softkey 8 Press the Phone Exit button To enable or disable password protection Note When you disable password protection for accessing user options the voicemail password is not disabled 1 Access the User Options menu see Displaying the User Options Menu on page 6 Select Password on the User Options menu Perform one of the following actions e disable password protection select Turn OFF e enable password protection select Turn Pswd ON When you are prompted to deactivate or activate password protection select Yes Select the Exit softkey to display the previous menu or press the Phone Exit button Viewing and Modifying User Preferences Adjusting the Volume Use the Volume Control lt and buttons to adjust the handset speakerphone headset or ringer volume depending on which item is in use When you increase or decrease the volume the display area indicates the volume level The volume setting is returned to the default setting automatically after the telephone has been idle for 30 seconds Muting the Active Microphone The mute feature lets you prevent a caller or callers from hearing you or background noise behind you through the handset or hands free microphone To activate and deactivate muting while on a call e Press the Mute lt gt button The Mute indicator remains on while the active microphone is muted e ac
47. ted to change the directory entry select the Save softkey Select the Exit softkey to display the previous menu or press the Phone Exit button Avaya one X Quick Edition Release 3 0 0 Telephone User Guide November 2006 27 delete an entry from your personal directory 1 Select the Dir softkey The Corporate directory is displayed Select the MyDir softkey Select the Line Feature button beside the entry that you want to delete Select the Del softkey ar wo Iv Select the Exit softkey or press the Phone Exit button to clear the display Do Not Disturb You can use the do not disturb DND feature to prevent your telephone from ringing when a call comes in Call forwarding rules handle the call see Call Forwarding on page 16 This feature will also prevent your telephone from receiving pages Vv Td Tip If you have 4621 SW IP telephone the Line Feature gt button on the bottom left side of the display provides softkey access to the do not disturb function To enable or disable DND 1 Press the Options gt button 2 Select DND on the Main menu 3 Select the ON or OFF softkey to toggle between turning the feature on and off Paging You can use the paging feature to broadcast an announcement to all of the Quick Edition IP telephones making up the one X Quick Edition network All persons in the paging zone hear the broadcast through their telephone speakerphone unless they are on an acti
48. tivate the microphone again press the Mute gt button Avaya one X Quick Edition Release 3 0 0 Telephone User Guide November 2006 7 Viewing and Changing the User Language To view the language settings 1 Access the User Options menu see Displaying the User Options Menu on page 6 Select Language Settings on the Main Menu 2 3 Language is displayed for each of the system and telephone components 4 Press Ver to view the software version 5 Click the OK softkey to display the previous menu or press the Phone Exit button To change the user language 1 Access the User Options menu 2 Select Language on the User Options menu Select the Line Feature button beside the language of your choice 4 Select the Yes softkey and then the OK softkey 5 Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display Choosing a Personalized Ringer Tone You can choose one of five ringer tones to alert you to incoming calls To select a ringer tone 1 Access the User Options menu 2 Select Personalized Ringing on the User Options menu Select the Line Feature P button beside any ring pattern entry on the Select Ring Pattern menu to hear the tone Press the Play softkey to hear it again Press the Select softkey to choose the ringer tone Select the Exit softkey to display the previous menu or press the Phone Exit button Setting the Call Waiti
49. u use to access user options 5 Follow the prompts to access and play voicemail messages and or change options Vi _ Tip To exit from voicemail or listen to the previous list of menu options at any time press on the dialpad Y 6 To end the call hang up or select the End softkey Recording and Managing Personalized Voicemail Greetings You can specify a number that voicemail dials if a caller dials 0 during your greeting for example you can redirect the call to another phone or your mobile To record your name This is the recording that is played when callers dial by name using the Auto Attendant 1 Access the User Options menu see Displaying the User Options Menu on page 6 2 Select Voicemail on the User Options menu 3 Select Record Name on the Voicemail Options menu Avaya one X Quick Edition Release 3 0 0 Telephone User Guide November 2006 23 Lift the handset and prepare yourself make the recording Select the Rec softkey speak your name clearly into the microphone and then select the Stop softkey or hang up 6 Perform one of the following actions e Select the Play softkey to listen to your recording e press the Save softkey and the Ok softkey if you are satisfied with the recording e Select the Rec softkey again to re record your name 7 Select the Exit softkey to display the previous menu or press the Phone Exit button To record a personalized greeting A personalized g
50. ve call 1 Tip If your network includes a G10 PSTN Gateway equipped with an audio amplifier and speaker the paging feature can be used to broadcast a message through the speaker at the same time Y 7 All telephones are included general and zone 2 by default If the default paging zones have been modified consult the person who set up the configuration Members of the general zone cannot be changed Each telephone can be configured to belong to one additional zone 28 Avayaone X Quick Edition Release 3 0 0 Telephone User Guide November 2006 Speed Dial Using the web based administration interface see Managing Extension Numbers in the Avaya one X Quick Edition System Administration Guide a Quick Edition IP telephone can be configured to respond to pages to a specific zone from 2 to 9 External paging equipment connected to G10 PSTN gateways is activated only when the general page zone is paged To broadcast an announcement to a paging zone 1 Press the Options gt button 2 Select Paging on the Main menu Lift the handset and perform one of the following actions e Select General Page on the Select Paging Zone menu to broadcast a message to all one X Quick Edition devices in the network e select the Line Feature button for a specific zone to broadcast a message to the devices that corresponds to the zone Wait for the paging tone and then speak your announcement clearly into the microphone Select t
51. w a 4 28 Quick Edition Release 3 0 0 Telephone User Guide Index November 2006 39 Index 40 Avaya one X Quick Edition Release 3 0 0 Telephone User Guide November 2006
52. you park a call that can then be retrieved from any other Quick Edition IP telephone in the one X Quick Edition network Avaya one X Quick Edition Release 3 0 0 Telephone User Guide November 2006 13 For example a store clerk can answer a call park the call and page another department to take the call Another clerk in a different area of the store can retrieve the call and talk to the party The second clerk can also park the call which can be retrieved at different telephone The caller hears music on hold if available or an on hold tone If the call is not retrieved within one minute an alert tone is played on the one X Quick Edition telephone that was used to park the call The alert tone is played every 30 seconds for as long as the call remains parked If no one else addresses the parked call the call can be retrieved by pressing the UnPrk softkey on the telephone that was used to park the call To park a call The display shows a Park softkey whenever the active call can be parked A one X Quick Edition network can support up to 20 parked calls You cannot park a call that is engaged in a conference 1 While the call is active select the Park softkey Make a note of the displayed identifier Press the Ok softkey 3 To hang up perform one of the following actions e return the handset to its cradle e press the Speaker TD button e press the Headset 9 button To retrieve a parked call from the teleph
Download Pdf Manuals
Related Search
Related Contents
Samsung C108STF Instrukcja obsługi Samsung 19"-os LED Monitor megnövelt képélességgel Felhasználói kézikönyv Brocade ICX 6450 安全データシート Numark Industries CDN-34S User's Manual Supermicro PWS-333-1H power supply unit D1600 Owner`s manual - Les forums de la Boite Noire du Musicien MANUEL D`UTILISATION Bluetake Technology BT500 User's Manual Copyright © All rights reserved.
Failed to retrieve file