Apex Digital Apex EmergeCard Remote Access Network Card User Manual
Contents
1. EmergeCard Remote Access User Guide Run Your Servers Smarter EmergeCard Remote Access User Guide 2001 Apex Inc All rights reserved July 2001 Printed in the United States of America Apex Part Number 053 0191 00 The information contained in this guide is subject to change without notice Apex Inc shall not be liable for technical or editorial errors or omissions contained herein nor is it liable for incidental or consequential damages resulting from the furnishing performance or use of this material Product names mentioned herein may be trademarks and or registered trademarks of their respective companies Emerge Viewpoint Viewpoint 64 OutLook and OSCAR are trademarks of Apex Inc Apex Inc 9911 Willows Road NE Redmond WA 98052 USA Telephone 800 861 5858 Fax 425 861 5757 E mail sales apex com support apex com Web Site http www apex com Contents 1 Overview 1 EmergeCard Remote Access OVErViICW 0 ce cce terete ene 1 Package Contents iniside naira E a dunia mceatmnced I EENE DE ENEE TETERE LEDENE ESERE DESAN 2 Key FeatutesS ipionnneninonnnnnonnn nn n E EEEE ER E wees E edie EU 3 2 Installation 4 SystemiRequilerments 5xsetosese es asetesedussadas DEOD OA E RR E RAN EEEE ES EE ENRE 4 Installation Checklist 25 559 9 evo vh ups nme A a 5 Planning Your Emerge System Options ccceceeee eee eee messen menn nene 6 Installing your EmergeGCard erect2. Align Screen Undo Alignment Phase fug EET NH olor Offsets ko D 2 A E a LM pE pu een c 1427 lue 17 M Save in Table Cancel This Adjustment Has This Effect Screen Alignment Adjusts the displayed image of the target system either horizontally or vertically Automatic allows the Emerge system to align the target window for you Manual allows you to make adjustments yourself If your background is black you will need to manually adjust because the Automatic configuration looks for the first nonblack pixel to align the screen If your background is black the automatic screen adjustment will incorrectly align your screen Phase Sharpens the displayed image from the target computer Select a value from 0 31 Changes in settings are immediately reflected on the monitor Color Offsets Changes the color of the displayed image from the target computer to correct untrue colors or to correct snow on solid colors Display colorful windows on the monitor for graphical reference when selecting values Emerge Card Remote Access User Guide Operation e 39 To adjust the displayed video image of the target system 1 Click the Video icon on the toolbar for the console switch screen to open the Adjustments dialog box or Press F6 the Adjust Settings function key to bring up the Emerge Adjustments menu 2 Select Automatic and the Emerge system will make changes to the
3. Review the following pages that illustrate the various ways that you might integrate your new Emerge Emerge Card Remote Access User Guide Installation e 8 Connecting to an OutLook Switch or a Server The Emerge can be attached directly to an OutLook switch or to a server to allow the remote user to gain access to servers or remotely access commands and functionality of remote switches m Servers z NS lv N N Critical N X y Server X k N Y took Us OutLook Switch Emerge System ISDN LAN ISDN LAN Phone Phone Remote System Connect to a Critical Server _ Connect to a Switch Connect directly to a server The Emerge can be connected directly the keyboard monitor and mouse ports of a server or other single computer Connect to a switch console port The Emerge can be connected to the console port of an OutLook switch as if it were a user All 4 8 or 16 system ports are available for servers Monitor installation is optional Connect a monitor if you want to perform setup or maintenance locally at the Emerge system Connect to a switch system port The Emerge can be connected to one of the computer ports of an OutLook switch as if it were a computer All four or two user consoles are available for users This configuration does not require a keyboard and mouse to be attached to the Emerge system Onsite users can perform
4. See Target System Tool and Status Bars on page 29 for details 4 Target System Status Bar See Target System Tool and Status Bars on page 29 for details Emerge Card Remote Access User Guide Operation e 27 Emerge Application Tool Bar The following toolbar appears at the top of your Emerge application window I 1 1 t 1T T 1t t t t t 123 4567 8 91011 This Icon Represents This 1 New Target Window Opens the New Target System dialog box to initiate another session window or the Switch Wizard 2 Log File Options Contains logging options per session including the type of events logged and the location of the log files Used for troubleshooting 3 Exit Quit the Emerge application 4 Resolution Table Lists supported video resolutions and associated values Current resolution is highlighted 5 Screen Update Rates Allows user to adjust the screen update rate based on the bandwidth of the connection 6 Configure Function Keys Configures the alternate key mapping and function key settings to nondefault values 7 Mouse Pointers Focuses synchronization of the mouse pointer of the target system and the remote computer to the upper left corner of the image display Use if having problems with mouse synchronization Default setting synchronizes mouse pointers wherever EmergeCard crosshairs are located 8 Emerge Help Launches online help 9 Emerge Help Topics Provides a list of help topics
5. 10 Current Function Key Settings Displays the current function key mapping that has been set up 11 About Emerge Displays version information Emerge Card Remote Access User Guide Operation e 28 Target System Tool and Status Bars The following target system window will appear for each of the port windows you have open oft 800x600 60Hz Session Stopped _ 7 8 This Icon Represents This 1 Port Name Number Port name number of target system is displayed 2 Start Session Starts a session with the active target system 3 Stop Session Stops a session with the active target system 4 Adjust Target Video Display Automatically adjusts video alignment 5 Send Ctri Alt Del Sends these keystrokes to the target system when in the Emerge application 6 Send Ctri Esc Sends these keystrokes to the target system when in the Emerge application 7 Current Target Resolution Current target system resolution is displayed 8 Target System Session Status Session status with target system is displayed Emerge Card Remote Access User Guide Operation e 29 Menu Items in the Emerge Window This Key Represents This Which Does This FILE Start Stop Session Starts or stops a session with the active target system New Target Window Opens the New Target System dialog box to initiate another session window or the Switch Wizard Log File Options Contains logging options
6. Allows you to change the name port and tiering status for whichever port is in focus Refresh Repaints the screen of the port that is currently in focus Emerge Card Remote Access User Guide Operation e 30 This Key Represents This Which Does This WINDOW New Target Window Allows you to select a different target system Cascade Allows you to cascade multiple sessions on the screen Tile Horizontally Vertically Allows you to tile multiple sessions on the screen Order by Port Number Allows you to arrange individual target windows by Port number when tiling or cascading When Order by Port Number is disabled target windows are ordered by last input focus Arrange Minimized Windows Arranges minimized target system windows at the bottom of the main Emerge window HELP Contents Provides a list of help topics Help Topics Launches online help Function Key Help Displays the current function key mapping that has been set up About Emerge Displays version information Emerge Card Remote Access User Guide Operation e 31 Resolution Table The Resolution Table lists the supported video resolutions and associated values Your current resolution is the selected value Resolution T able 6404480 60Hz 1024x768 75Hz 720x400 70Hz Undetermined BUB Ue e e Emerge Card Remote Access User Guide Operation e 32 Optimizing You
7. Chapter 4 Operations to learn how Emerge function keys are configured Emerge Card Remote Access User Guide Operation e 20 Using the Switch Configuration Wizard To use the Switch Configuration Wizard 1 Double click the Emerge icon on the desktop of the Administrator Remote Control console to open Emerge 2 If this is the first time you have launched Emerge or if no windows were open the last time Emerge was closed the Switch Configuration Wizard dialog box appears Switch Configuration Wizard x m Is there a console switch attached to this Emerge Yes Yes but want to use the same window for all ports C No If a console switch is attached to your Emerge system select Yes and click Next to display a list of switch options Select Yes if you are attached to a switch and want integrated control Or Select Yes but I want to use the same window for all ports if you are connected to a switch but want to maintain manual controls If you select this proceed to step 15 Or Select No if you are connected to a server rather than a switch If you select this proceed to step 17 Emerge Card Remote Access User Guide Operation e 21 4 Select the type of switch being used Click Next Or Select Other if you are using an Apex compatible switch and select the associated switch model Click Next Switch Configuration Wizard x Click the maunufacturer and model of your swi
8. Ctrl Shift E sc Reset All Description Enables or disables display and control of the target system To set alternative key mapping and function keys 1 From Configure select Function Keys The Function Keys dialog box appears allowing you to view the current key functions 2 Select a function from the Commands list and you will see the current assigned key with a description of that function 3 Type in a new F key assignment in the New F key box if you wish to set an alternate F key for that function To remove an Emerge Function Key assignment 1 Select a function key from the Commands list 2 Select Remove to free up that function key for use by another application Note Certain keystrokes are reserved for example lt F1 gt is reserved for Windows Do not use lt F2 gt if you are connected to an Apex switch because lt F2 gt is used to gain access to OSCAR Advanced Menus screen Emerge Card Remote Access User Guide Operation e 36 Configuring Mouse Pointers Emerge offers you the ability to configure your mouse pointers for unique operating environments x Synchronize at Upper Left Comer Hide Emerge Pointer Hide Pointer in Full Screen DOS Mode Cancel 1 Synchronize at Upper Left Corner This option focuses the synchronization of the mouse pointer of the target system and the remote computer to the upper left corner of the image display Use this option if
9. Screen Update and Port Scan Rate e Check or Change Function Key Mapping e Synchronize or Configure Mouse Movement e Adjust Video Display e Set Log File Options Emerge Card Remote Access User Guide Operation e 19 Launching the Emerge Application To gain access from the remote computer through Emerge to the target system 1 Double click the Emerge icon to open the Emerge application If this is the first time you are running the Emerge you will use the Switch Configuration Wizard to configure Emerge to recognize the connected switch or switches See Using the Switch Configuration Wizard Use the Emerge window to specify settings or make connections to the connected target systems The Emerge window displays current system information for the target system including its resolution and activity You should see that the video is specified as active See Emerge Application Window From the File menu select Start Session You can now launch applications read files and change system settings on the target system If you are connected to an Apex switch you will be able to utilize OSCAR menus to access the commands and functions of the switch Note Emerge has assigned various tasks to function keys If you use one or more functions key in other applications you may want to reassign or remove the Emerge function key settings Review the table Default Settings for Emerge Function Keys in
10. Systems Prior to operation with the Emerge set up your target system s to ensure optimum results Set your target system mouse movement e Set standard PS 2 mouse drivers to SLOW e Set Intellimouse mouse driver speed to the center position set Acceleration to NONE and deactivate the mouse snap Set your target display Select a supported resolution for each of the servers to be accessed by Emerge Emerge supports standard high resolution VGA video up to 1024 x 768 75Hz refresh rate Setting your servers at unsupported resolutions may produce undesirable results Reduce your target system resolution and color depth to improve performance by decreasing the amount of image data passed along to the Emerge Emerge Card Remote Access User Guide Configuration e 18 4 Operation Using the Emerge Application This chapter describes how to operate your Emerge software The following checklist will help you in operating and customizing your Emerge environment Reference the following pages for details on each topic Application operation checklist 1 Launch the Emerge application from your desktop if it doesn t automatically start up 2 Use the Switch Configuration Wizard to configure Emerge to recognize the switch or switches to which the unit is connected 3 Start a session to a target system 4 Customize your Emerge application which might include any of the following Check Target Resolution Adjust
11. modem or network connection port 7 Plug the power cord into its socket on the back panel of the Emerge system Emerge Card Remote Access User Guide Installation e 14 Connecting to a Viewpoint User Pod and System Pod Attaching the Emerge to a system pod and user pod allows a remote user to utilize the OSCAR menus to access the commands and functionality of the Viewpoint switch and perform maintenance on the Emerge system No keyboard and mouse are needed at the Emerge system because the system pod instead of the local keyboard and mouse starts Emerge properly All other user pods can perform maintenance on the Emerge system Viewpoint Core User Pod and Console User Pod and Console Emerge System and User Pod without Console ISDN LAN Phone Connect to a Viewpoint User Pod and System Pod Emerge Card Remote Access User Guide Installation e 15 To connect to a user pod and system pod 1 Make sure the Emerge system is turned off and unplugged 2 Place the unit in the desired location no longer than 12 feet from a user pod 3 Connect the mouse video and keyboard interconnecting cables to their respective jacks on the back panel of the EmergeCard 4 Connect the other end of the mouse video and keyboard interconnecting cables to their respective jacks on the user pod 5 Connect the mouse video and keyboard cables of the system pod to their respective local KVM jacks on the back
12. per session including the type of events logged and the location of the log files Used for troubleshooting Update Firmware Contains three options for updating firmware to the latest versions microprocessor PCI FPGA or DSP FPGA CONFIGURE Resolution Table Lists supported video resolutions and associated values Current resolution is highlighted Screen Update Rate Allows user to adjust the screen update rate based on the bandwidth of the connection Function Keys Configures the alternate key mapping and function key settings to nondefault values Mouse Pointers Focuses synchronization of the mouse pointer of the target system and the remote computer to the upper left corner of the image display Use if having problems with mouse synchronization Default setting synchronizes mouse pointers wherever EmergeCard crosshairs are located Adjust Video Automatically adjusts video alignment Reset keyboard Mouse Resets the keyboard and mouse to re establish functions if lost VIEW Toolbar Select or deselect to enable or disable the toolbar Status Bar Select or deselect to enable or disable the status bar Switch Port Scan Allows you to automatically scan from port to port You can set the scan time in the Screen Update Rate Menu item Changed segment grid Identifies where on the screen there is activity Full Screen Overwrites the target window so it displays over the entire EmergeCard desktop Properties
13. switch type Switch Configuration Wizard Wm Identify the type of switch tiered from Port 1 Manufacturers Models Other OutLook EL 40DT OutLook EL 80DT OutLook EL 280DT OutLook EL 480DT OutLook Model 40M OutLook Model 140 OutLook Model 180 sal et bd 4 1 ii ml teca 9 Select the tiered switch and click Next A dialog box appears where you enter the name you want associated with each Port Select how you want the window for each Port to appear on Start up and click Next to access the next Port When you have entered all the Port names click Finish to complete configuration and begin a session Switch Configuration Wizard E mm Identify the computer attached to Port 1 Port 1 On start up the window for Port 1 should be C Maximized Normal C Minimized Emerge Card Remote Access User Guide Operation e 24 10 If you select Ports a dialog box appears asking you to enter the port numbers and or port ranges separate port numbers and or ranges with commas Switch Configuration Wizard x it To which ports are tiered switches connected All C Ports Enter port numbers and or port ranges separated by commas For example 2 3 5 8 teen 11 Selecting Next brings up a dialog box asking if all tiered Switches are the same type Select Yes or No 12 Selecting No and clicking Next brings up a dialog box asking you to ident
14. system 6 Plug in your remote access connection to the modem or network connection port 7 Plug the power cord into its socket on the back panel of the Emerge system Emerge Card Remote Access User Guide Installation e 12 Connecting to a Viewpoint User Pod Attaching the Emerge to a user pod allows a remote user to utilize the OSCAR menus to access commands and functionality of the Viewpoint switch Connect a monitor if you want to perform setup or maintenance locally at the Emerge system and if you want to access target computers User Pod Viewpoint and Console Core User Pod and Console Emerge System ISDN LAN and User Pod Ve Phone With Console ae Connect to a Viewpoint User Pod Emerge Card Remote Access User Guide Installation e 13 To connect to a user pod 1 Make sure the Emerge system is turned off and unplugged 2 Place the Emerge system in the desired location The maximum cable length between the Emerge and the target system should be no longer than 12 feet 3 Connect the mouse video and keyboard interconnecting cables to their respective jacks on the back panel of the EmergeCard 4 Connect the other end of the mouse video and keyboard interconnecting cables to their respective jacks on the user pod 5 Connect the local mouse and keyboard to the jacks marked with their respective symbols on back panel of Emerge 6 Plug in your remote access connection to the
15. system including the Name Switch Port number and Tiered Port number Target Window Properties x Target System Name Pot 1 Switch Port Number No Switch Tiered Port Number Not Tiered To change Target Window Properties 1 Open the Target Window Properties dialog box under the View menu item 2 Type in the Name Switch Port or Tiered Port number in the appropriate box Select Enter to implement the changes Emerge Card Remote Access User Guide Operation e 42 Maintaining Log Files The Emerge system maintains an application log file that can be reviewed by Apex Customer Support for servicing problems The log file settings can be modified to record specific types of information although maintaining the default settings will help Customer Support assess operation problems Log File Options x General Information v Errors M Informational Messages m Hardware E vents Micro Commands NAKs v Timeouts Log File Folder C Program FilesXE mergesLogs 1 Cancel To modify log file settings 1 Click File gt Log File Options in the Emerge window 2 Check the log options that you want to have recorded 3 Click OK to save changes Adjusting Log File Options The following chart describes each of the options that you can have recorded in your log files Errors Records any errors processed by the Emerge and the time the error occur
16. systems will give satisfactory results at the maximum length Hotplug cable sequence When hotplugging cables always plug in the keyboard last or your mouse may not initialize properly Emerge Card Remote Access User Guide Installation 6 Video resolution support options The Emerge supports standard high resolution VGA video up to 1024 x 768 75 Hz refresh rate e 640 x 480 60 Hz e 640 x 480 72 Hz e 640 x 480 75 Hz e 640 x 480 85 Hz e 800 x 600 56 Hz e 800 x 600 60 Hz e 800 x 600 72 Hz e 800 x 600 75 Hz e 800 x 600 85 Hz e 1024 x 768 60 Hz e 1024 x 768 70 Hz e 1024 x 768 75 Hz e 720x400 70 Hz Note Interlaced resolutions are not supported Emerge Card Remote Access User Guide Installation e 7 Installing your EmergeCard The exact installation procedure you will follow to install your EmergeCard will depend on the computer system brand you are using The following instructions give you the essential steps to accomplish your installation successfully To install your EmergeCard 1 Ensure that the system into which you will be installing your EmergeCard is powered off and unplugged 2 Remove the cover of your system 3 Locate an open PCI slot 4 Remove the EmergeCard from its protective bag and insert it into the open PCI slot 5 Secure the EmergeCard with a standard PCI card screw 6 Replace the system s cover Now you are ready to connect your Emerge into your system
17. 1 2 rires ninina anni e rXpxpk radi ail ea a dt e a 8 Connecting to an OutLook Switch or a Server sssssssssssssssssssss semen nnns 9 Connecting to a Multi user OutLook Switch esssessssssssssn em emen 11 Connecting to a Viewpoint User POd cccece cece e eee eee eee m emen mene nnn nnn 13 Connecting to a Viewpoint User Pod and System Pod ssssssssssseeseee n 15 3 Configuration 17 Configuring Your EmetkgeGCatd eerte cet a teet neaimetitrenr kr Ek Ra TAREA EAR EEN 17 Install and Configure the Emerge Software ssssssssssssssssseseeenene nennen 18 Setting up the Target Systems 25 nsns stessa epui asaa ces EE dad NM 18 4 Operation 19 Using the Emerge Application ccc irre reas ia PNPP N Res nE a a PATRE RETAKKS 19 Launching the Emerge Application 1 ciii sexa nnn ntur pata khe ta e cx rkk Ex ER a ERR a FR ga E Ag Aaa 20 Using the Switch Configuration Wizard 0 cece eee eee eee sees 21 Beginning HOSE SESSION kisin Sian tinamexanenecuimanamanemairenesumeg ameseaemeeamenevads FER IV NOV RE FEY RUE 27 Emerge Application Tool Bar iiir ea sicinaminewsiateeiiabadenadeseden i a i E a a at 28 Target System Tool and Status Bars ccceeeeee eee eee eee eee a aiia 29 Menu Items in the Emerge Wind0Weiicccccecesssscisnecceseetesccanedenacaacecentaineatenseataseeadaddieadanaens 30 sio dTorysia oj 32 Optimizing Your Connection Performance ccceece cece eee ee
18. Link Gold PCAnywhere 9 2 Terminal Server Compatibility Compatible with major computer and peripheral devices including industry standard PS 2 mouse and keyboard computers requiring serial pointing devices through the Apex serial to PS 2 converter and Apex products Console View Options View one or more server consoles on the remote monitor Supported Resolutions Supports standard high resolution VGA up to 1024 x 768 75 Hz refresh rate Resolution Detection Auto sense resolution detection Video Control Options Align server display horizontal and vertical positioning Adjust video characteristics to optimize performance Programmable Function Keys Emerge application allows user definable function keys Constant Connection Continuously view the screen status and video of the target system even during cold reboot Full Apex Service Free technical support Free software upgrades One year warranty Emerge Card Remote Access User Guide Overview e 3 2 Installation System Requirements The following are the recommended systems for your EmergeCard Recommended systems Compaq 1850R Compaq Prosignia Series Compaq Proliant Series Dell Power Edge 6300 Dell Dimension Series HP NetServer Series IBM NetFinity Series Recommended system parameters Pentium III 450MHz 128MB RAM NT Server 4 0 with Service Pack 4 NT network connection 10MB availabl
19. andling Save the carton and packing materials until your equipment is fully installed and operational If anything is missing or was damaged during shipment contact Apex Customer Support If you need to return the product you will need a return materials authorization RMA number from Customer Support Apex cannot accept any returned materials without an RMA number How to Reach Apex Customer Support E mail support apex com Telephone 800 861 5858 Mon Fri 6 am to 6 pm Pacific Time Emerge Card Remote Access User Guide Overview e 2 Key Features Feature Description OSCAR Compatible On Screen Configuration and Activity Reporting Compatible with OSCAR enabled switches such as OutLook and Viewpoint which provide access to all of the commands and functions of Apex s console switches For Apex products that do not include an on screen display EmergeCard will allow soft switching keyboard access Many Possible Configurations Direct to a critical server Viewpoint or an OutLook switch in a variety of configurations Compatible Operating Systems Emerge supports the following operating platforms on the target system Windows 3 1 Windows 95 98 2000 Windows NT and MS DOS Full Network Security Available through operating system and remote software Multiple levels of access can be defined for each user Flash Memory Download capable Supported Remote Control Software Lap
20. e disk space Emerge Card Remote Access User Guide Installation e 4 Installation Checklist Follow the steps outlined in the checklist below to install your Emerge remote computer system 1 Check the contents of the package 2 Plan the Emerge system options Connection options Location options Remote access options Tiering options Cabling lengths Video resolution support options 3 Install your EmergeCard 4 Connect the Emerge system into your system in one of the following configurations Directly to a critical server To a single or multi user Apex OutLook switch To a Viewpoint user pod To a Viewpoint user pod and system pod 5 Power up your Emerge system and prepare to install your Emerge software Emerge Card Remote Access User Guide Installation e 5 Planning Your Emerge System Options Before you setup your new Emerge system take a few minutes to plan your layout A quick review of your options will facilitate a quick trouble free installation System connection options You may connect your Emerge system to a single critical server or integrate it with other Apex console switches The following list illustrates the types of connections you might be considering e Connect directly to a critical server e Connect to a single or multi user OutLook switch e Connect to a Viewpoint user pod e Connect to a Viewpoint user pod and system pod e Connect to a Viewpoint user pod and core System locatio
21. e needs to be set all the way to SLOW The EmergeCard device then can use a calculation matrix to move the mouse at the target server the appropriate distance and speed to match the remote client To adjust Intellimouse drivers Access via Control Panel gt Mouse gt Pointer Options gt Pointer Speed The Pointer Speed needs to be set at the center or fifth position Advanced Pointer Acceleration needs to be turned off and any mouse snap features need to be deactivated Emerge Card Remote Access User Guide Operation e 38 Improving the Video Display The Emerge gathers system information from the target system through observation Because it has an unobtrusive presence it cannot obtain specific system information When it obtains the video image from the target system it digitizes the analog signal Because its video output is based on information gathered through observation and the sampling of color bits you may need to make slight adjustments to improve video display Other factors that affect video display are slight variations in signal levels and timing which may cause grainy colors dithering ghosting or misalignment Such factors should be corrected as they can affect the performance of your system Connection to a switch introduces a delay in the transmission of the video signal for each tier of computers You can optimize the video by making adjustments in the Adjustments menu xi m Screen Alignment C Manual
22. e semen eene nnn 33 Emerge Card Remote Access User Guide Contents ei Screen Update Ratei iiiaio eR RR ERE REA RERSRR MRSRREERERERRRERRTRRRRRRRIRR EXE 33 Changed Segmient Grid ient petite perte x ad he eden ndn x me pner onda le Rte NR eae 34 Using Function Keys teo tr pepe eR dee eR IRR REX ERE DE XAR Rag ERAN DES DUE ERE 35 Setting Alternate Function Key Mapping cssesesse mme 36 Configuring MOUSE POINTES 1 liist eats nep nRe denne i a m RR PERRRRERTRRRRA E DEREN RE Rs 37 Synchronizing Mouse MOVEMENL ece cece eee eee eee eee eee eaten mene nnn 37 Optimizing Mouse Performance cccceee eee eee eee eee eens 38 Improving the Video Display sssssssssss mm I he semen enne nnne 39 Setting Your Switch Port Scan Rate serikari ranama Tana D EEEE E sese seen nsns 41 Adjusting the Target Window Properties ccceeeee eee eee eee eee e Ime 42 Maintaining Log Files missir ira i a UTD 43 Adjusting Log File Options 2 ete ae a a A E a a 43 Viewing Emerge VERSIONS sisemises brh te heir Ru iie e a E e ixl ex AE EEEE SUE EEEE 44 5 Troubleshooting 45 Appendices 46 Getting Help ri i TIT 46 Communications Regulation Information ssssssssssrrsssrrrrrnsrrrrrnnerrrnnnnrrrunnnnerrnnnnerrnn 47 Limited Warranty iiie ecvecsesshacoiscsheresceniaeteceshadea neeenwetentva aiiai eai 48 Emerge Card Remote Access User Guide Contents e ii 1 Overview EmergeCard Remote Access Overvi
23. e switch configuration and begin a session Note When you begin a session the individual screens for selected computers or ports will cascade on the Emerge screen To change the arrangements of the windows click Window gt Title to tile the windows Emerge Card Remote Access User Guide Operation e 26 Beginning a Host Session Once you have configured your Emerge to recognize the attached switches you can begin a host session by double clicking the Emerge icon on the desktop to launch Emerge To Begin a Host Session 1 Double click the Emerge icon on the desktop to launch the application 2 Click File gt Start Session or press the Start Stop Session function key F5 or click the Start Session icon on the Session toolbar 3 The Desktop for the target system appears When Emerge first opens you will see information on the current system s connected to Emerge To gain access to this window later press F5 Emerge Application Window 18 x 1 File Configure View Window Help l x 2 D an Ones uw e 7X Bs Adjust i Ctrl Alt Del CuEscf Network Neighborhood Inbox fe Internet Explorer Recycle Bin SSS a aaa ee 4 1024x758 60Hz Session Stopped LapLink Professional Apex Emerge2000 11 49 AM Menu Bar See Menu Items in the Emerge Window on page 30 for details 2 Tool Bar See Emerge Application Tool Bar on page 28 for details 3 Target System Toolbar
24. er console or system port Servers WE WR Y vtLook i OutLook Switch Emerge System ISDN LAN Phone System Connect to a Multi user OutLook Switch Connect to a switch console port Emerge can be connected to one of the user console ports of the OutLook switch Monitor installation is optional if you want to perform setup or maintenance locally at the Emerge system Note Console settings need to be at preemptive rather than cooperative at the KVM switch Connect to a system port Emerge can be connected to one of the computer ports of the OutLook switch as if it were a computer All four or two console ports are available for users This configuration does not require a keyboard and mouse to be attached to the Emerge system Onsite users can perform maintenance Emerge Card Remote Access User Guide Installation e 11 To connect to an OutLook multi user switch 1 Make sure the Emerge system is turned off and unplugged 2 Place the unit in the desired location 3 Connect the video mouse and keyboard interconnecting cables to their respective jacks on the back panel of the EmergeCard 4 Connect the other end of the mouse monitor and keyboard interconnecting cables to their respective jacks in one of the console ports on the back panel of the OutLook switch 5 Connect the local mouse and keyboard to the jacks marked with their respective symbols on the back panel of the Emerge
25. es applicables aux appariels num rique de Classe A prescrites dans la norme sur le mat riel brouilleur Appariels Num rique NMB 003 dict e par le ministre des Communications DEUTSCH BZT Hinweis Hiermit wird bescheinigt da dieses Ger t in bereinstimmung mit den Bestimmugen der BMPT AmtsblVfg 243 1991 funk entst rt ist Der vorschriftsmaBige Betrieb mancher Ger t z B Me sender kann allerdings gewissen Einschr nkungen unterliegen Beachten Sie deshalb die Hinweise in der Bedienungsanleitung Dem Bundesamt f r Zulassungen in der Telekommunikation wurde das Inverkehrbringen dieses Ger ts angezeigt und die Berechtigung zur berpr fung der Serie auf die Einhaltung der Bestimmugen einger umt Emerge Card Remote Access User Guide Apendixes e 47 Limited Warranty Apex Inc warrants that the Emerge remote access card Product will be free from defects in materials and workmanship under normal use and service for a period of one year from the date of receipt Any implied warranty on the switch is limited to one year Customer Remedies Apex s entire liability and your exclusive remedy shall be at Apex s option either a return of the price paid or b repair or replacement of the Product that does not meet Apex s Limited Warranty and which is returned to Apex with a copy of your receipt THIS LIMITED WARRANTY IS VOID IF FAILURE OF THE PRODUCT HAS RESULTED FROM ACCIDENT ABUSE OR MISAPPLICATION Any
26. ew The EmergeCard is the fastest and most reliable way to remotely control and manage your entire server population no matter where you are and no matter where your servers are The EmergeCard provides you with the first digital customizable universal access solution available today Emerge allows any number of network administrators to remotely access any number of systems from any location Across the building campus or globe your servers are never more than a few keystrokes away Unlike other remote control solutions the EmergeCard when used in conjunction with an Apex console switch maintains the server connection even on system restart Emerge takes up no target system resources and no remote control software is necessary on the target system The Emerge technology is a PCI card that can be installed inside most Windows NT based servers It captures and digitizes the video and PS 2 data from the attached target server or switch and transmits it over any connection to a remote system Digital Emerge technology provides the remote user with full GUI Graphical User Interface control of the attached system Emerge Card Remote Access User Guide Overview e 1 Package Contents EmergeCard CD containing the EmergeCard Remote Access User Guide and the Emerge software EmergeCard Install Card Save Your Emerge Packaging Apex ships the Emerge system in packaging designed to protect its components during shipping and h
27. ify the type of switch being used 13 Enter the name of the computer attached to Port 1 and select how you want the window to appear on Start up Maximized Normal Minimized or Hidden 14 Click Next to enter the names of the computers attached to Ports 2 3 etc When you have entered all the names of the computers attached to the ports click Finish to begin a session Emerge Card Remote Access User Guide Operation e 25 15 If you select Yes but I want to use the same window for all ports when you first encounter the Switch Configuration Wizard dialog box and click Next a dialog box appears asking you to enter a title for the Target System Window Switch Configuration Wizard X WS Enter a title for the Target System Window m On start up the Target System Window should be Maximized C Normal lt Back Cancel 16 Enter the title you want for the Target System Window and select whether the window should be maximized or normal on Start up Click Finish to complete the Switch Configuration and begin a session 17 If you select No when you first encounter the Switch Configuration Wizard dialog box and click Next this same dialog box appears asking you to enter a title for the Target System Window See item 13 above 18 Enter the title you want to use for the Target System Window and select whether the window should be maximized or normal on Start up Click Finish to complete th
28. maintenance Emerge Card Remote Access User Guide Installation e 9 To connect to a switch console port or server 1 Make sure the Emerge system is turned off and unplugged 2 Place the unit in the desired location The maximum length of cable between the Emerge system and a computer or switch should be no more than 12 feet 3 Connect the video mouse and keyboard cable set to their respective jacks on the back panel of the Emerge system 4 Connect the other end of the video mouse and keyboard interconnecting cables to their respective jacks on the target system the server or the console port on the OutLook switch 5 Connect the local mouse and keyboard to the jacks marked with their respective symbols on the back panel of the Emerge 6 Plug in your remote access connection to the modem or network connection port 7 Plug the power cord into its socket on the back panel of the Emerge system Note You will need a monitor keyboard and mouse attached to the Emerge to configure the Emerge system in Windows NT Setting up the system in Windows NT must be done at the Emerge system After setup is completed then the monitor is optional Keyboard and mouse attachment is required if you are connecting to the user console Emerge Card Remote Access User Guide Installation e 10 Connecting to a Multi user OutLook Switch The Emerge can be connected to an OutLook multi user switch in two different ways either to a us
29. n options The Emerge system can be used in desktop or rack mounted systems Remote access options Users connect to the Emerge system using either a direct network connection or a high speed 64 Kbps or higher modem connection All video keyboard and mouse signals originate with the remote computer through an established connection phone line ISDN LAN or serial to the Emerge The Emerge then passes the signals to the Apex switch which transmits the signals to the target system Tiering options The Emerge is a remote access device Unlike the OutLook switch it cannot be tiered to itself It can connect to a primary or secondary OutLook switch in a multi switch or tiered configuration Note When deciding on the layout for your Emerge system planning the environment is critical Operating outside of acceptable temperature or humidity ranges can result in diminished system operation or damage to your system Cable lengths A target system is connected to the Emerge by means of keyboard mouse and high quality video cables Use a high quality video cable to obtain the best possible video image Using lower quality cables may result in poor video quality 12ft Maximum cable length for video keyboard mouse cable from Emerge to the target system Note Cable length affects video quality as well as keyboard and mouse data timing The maximum cable length is determined in part by the computer and peripherals used Not all
30. of any screen activity This feature is important for helping you to improve the performance of your connection If the phase is out of adjustment you may have screen activity that you aren t aware of that will impact your performance over a slower connection Changed Segments x No Screen Activity Screen Activity Identified To optimize screen activity 1 Select the Changed Segment Grid from under the View menu 2 With a static screen image stop any mouse movement and check the Changed Segment grid White boxes indicate no screen activity If you have black boxes Emerge is recognizing screen activity 3 If there should be no screen activity open the Adjust Video dialog box under the Configure menu 4 With the Changed Segment grid visible adjust the Phase slider or Color Offsets sliders until the grid contains the fewest black boxes Emerge Card Remote Access User Guide Operation e 34 Using Function Keys Emerge comes configured with helpful function keys that allow you to select menu items quickly Click the Function Key Help icon on the Tool bar or look under the Help menu item to find the Function Key that has been configured for the keystrokes you want to send Function Key Help X r Function Keys FH Send GubShitsc to Tage Spem rmm E Default Settings for Emerge Function Keys This Key Represents This Which Does This F1 Help Menu Opens Emerge Help If you are in an active ta
31. on for your EmergeCard Emerge Card Remote Access User Guide Operation e 44 5 Troubleshooting Symptom Probable Cause Recommended Solution Emerge host mouse Method that mouse movements are Press Align Mouse Pointers hotkey loses synchronization processed and transferred F9 with target mouse Speed acceleration settings Set mouse settings to recommended incorrect on target system values on target system See section Synchronizing Mouse Movement in the Operation chapter Mouse displays erratic Processing with target computer left Reset the mouse by using the menu behavior mouse in indeterminate state item Configure Reset Keyboard and Mouse Slow video Large video images at high Choose a lower video resolution In the transmission resolution LapLink software select Optimize for low speed connection Video dithered pixels Problems digitizing analog video Press Emerge Adjustments function key in a solid region from target computer into an 8 bit F6 and select Video Phase to sharpen flicker or snowy format 3 bits red 3 bits green 2 the image ghosting or untrue bits blue colors or Adjust Red Green or Blue Offset to correct color Poor quality cables or long cables Use short 7 feet or less high resolution cables If using Viewpoint or SwitchBack with Cat 5 cabling adjust cable compensation Video image jitters Problems with video horizontal If using Viewpoint or SwitchBack with synchronizati
32. on signal Cat 5 cabling adjust cable compensation Other factors to consider the target Press Emerge Adjustments function key system s video card and tiering of F6 and adjust Video Phase switches that introduces a delay to the horizontal synchronization signal for each tier Problems in video Interlaced resolution Interlaced resolutions not supported feedback Change to a supported video resolution Emerge Card Remote Access User Guide Troubleshooting 45 Appendices Getting Help Where to Go for Assistance Visit our Web site for the latest technical information and to download updates www apex com Contact your distributor or reseller E mail Apex Customer Support support apex com Phone Apex Customer Support 800 861 5858 Monday through Friday between 6 am and 6 pm Pacific Time What Information to Provide to Apex Customer Support Unit model number and serial number Make and model of keyboard and mouse attached to the unit These numbers are on the underside of each unit Make and model of computers used Name and version of operating systems used Note If anything is missing or was damaged during shipment contact the Apex Customer Support group If you need to return any product you will need a return materials authorization RMA number from Customer Support Apex Inc will not accept any returned materials without first issuing a RMA number Please call Customer Sup
33. panel of the Emerge 6 Plug in your remote access connection to the modem or network connection port 7 Plug the power cord into its socket on the back panel of the Emerge system Emerge Card Remote Access User Guide Installation e 16 3 Configuration Configuring Your EmergeCard After installing your EmergeCard follow the steps listed below in the Configuration Checklist before operating your new system Configuration checklist 1 Install and configure the Emerge software 2 Install and configure the remote communication software Install and configure your remote communication software on the Emerge system Install and configure your remote communication software on the remote computer 3 Access the Emerge Ensure network modem connections are in place Establish remote control session with the Emerge from the remote computer Emerge Card Remote Access User Guide Configuration e 17 Install and Configure the Emerge Software Once your new EmergeCard is installed you will need to install your Emerge software To install and configure your Emerge software 1 Insert the Emerge CD into the System s CD ROM drive 2 Open up the folder Update xxx 3 Run Updatexxx exe 4 Restart the system 5 Follow the Setup Wizard instructions to complete setup of your EmergeCard Note Running other applications along with the Emerge may affect operation and performance Setting up the Target
34. port for details Note Apex Inc packages and ships your product in a manner designed to protect the system during shipping and handling We recommend that you save the carton and packing materials until after your equipment is fully installed and operational Emerge Card Remote Access User Guide Apendixes e 46 Communications Regulation Information ENGLISH Federal Communications Notice Class A Equipment This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable interference when the equipment is operated in a commercial environment Radio Interference This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at personal expense DOC Class A Compliance This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the interference causing equipment standard entitled Digital Apparatus ICES 003 of the Department of Communications FRAN AIS Observation des normes Classe A Cet appariel num rique respecte les limites de bruits radio lectriqu
35. r Connection Performance Screen Update Rate The Screen Update Rate allows you to set the video update rate between 2 seconds and 200 milliseconds to adjust to the type of connection you are using to access your target system Screen Update Rates X Screen Update Rate 954 ms 2 seconds 200 ms Switch Port Scan Rate 15 seconds 750 ms If you are accessing your target system over a slower link or if you have a great deal of screen activity you may be able to increase performance by slowing the Screen Update Rate When this option is set to 2 seconds the Emerge sends video updates to the remote system less frequently so the bandwidth will be available for communications If you are working over a LAN connection you may want to set this to 200 milliseconds to allow for more frequent video refresh while still retaining appropriate communication rates Note To optimize performance you may also want to reduce the number of colors being used for the video image on the target system For example a video image that uses 16 million colors will have more color changes than a video image with 256 colors More color choices will cause the pixel matrix to update more frequently and consume bandwidth that could otherwise be used for keyboard and mouse communication Emerge Card Remote Access User Guide Operation e 33 Changed Segment Grid The Changed Segment Grid identifies the presence and location
36. red Leave this option enabled at all times Information Messages Provides additional error information such as start up stop times version numbers and other actions that help Customer Support identify the cause of an error Micro Commands Details the device communications between the Emerge application and the EmergeCard hardware NAKs Details device communication between the Emerge application and the EmergeCard hardware when the hardware cannot process a command issued by the application Timeouts Details information on specific timeouts that have occurred Log File Folder Allows the user to change the location of the log file By default the log file is located in the Log subdirectory of the Emerge Emerge Card Remote Access User Guide Operation e 43 Viewing Emerge Versions You can access a window displaying the current versions of the Emerge application and components that you are running About Apex Emerge2000 JA Apex Emerge2000 Version 2 0 00 64 Copyright 1998 2000 Apex Inc Component Version Information Driver Version 2 0 00 07 Firmware Version 2 0 20 PCI FPGA Version 2 0 61 DSP FPGA Version 2 0 17 Hardware Version 0 0 16 To verify the current version of the Emerge 1 Click Help gt About Apex Emerge or select the Emerge icon on the Emerge application tool bar 2 View all the version numbers to verify the current application and component informati
37. replacement Product will be warranted for the remainder of the original warranty period or six months whichever is longer No Other Warranties Apex Inc disclaims all other warranties either expressed or implied including but not limited to implied warranties of merchantability and fitness for a particular purpose with respect to the Product and the accompanying product manual and written materials This Limited Warranty gives you specific rights and you may have other rights which vary from state to state No Liability for Consequential Damages In no event shall Apex be liable for any other damages whatsoever including without limitation damages for loss of business profits business interruption loss of business information or other pecuniary loss arising out of the use of or inability to use the Product even if Apex has been advised of the possibility of such damages In any case Apex s entire liability under any provision of this agreement shall be limited to the amount actually paid by you for the Product Emerge Card Remote Access User Guide Apendixes e 48
38. rget window F1 opens Windows Help If you want Emerge Help instead simply stop the current session F2 OSCAR Advanced Menus Displays OSCAR Menu screen if attached to an Apex switch F3 ALT ESCAPE Sends these keystrokes to the target system F4 CTRL ESCAPE Sends these keystrokes to the target system F5 Start Stop Session Starts or stops a session with the target system F6 Adjustments menu Adjusts video alignment and color through an on screen display dialog box F7 CTRL ALT DELETE Sends these keystrokes to the target system when in the Emerge application F8 PRINT SCREEN Sends this keystroke to the target system F9 Synchronize Mouse Pointers Synchronizes the mouse pointer of the target system with the mouse pointer of the user computer F12 ALT TAB Sends these keystrokes to the target system Note If you want to establish a session with an Apex OSCAR compatible switch open OSCAR menus by using the function key F8 or press PRINT SCREEN Emerge Card Remote Access User Guide Operation e 35 Setting Alternate Function Key Mapping You can change the current function key configurations or remove Emerge assignments entirely to match your existing system usage x Commands Assigned Key Start Stop Session F5 Close Adjustments Menu Send Ctrl Alt Del Send PrintScreen Press New F Key Synchronize Mouse Pointers Assign Send Alt Esc Send Ctrl Esc R Send Alt T ab Liemeuve Send
39. screen to attempt to align the target window in the Emerge window Note If your background is black you will need to manually adjust because the Automatic configuration looks for the first nonblack pixel to align the screen If your background is black the automatic screen adjustment will incorrectly align your screen Select Manual to adjust your settings manually The Manual selection allows you to click on the alignment boxes to move the screen left right up or down x Screen Alignment J C Automatic Left Right Down 3 Adjust Phase by moving the slide bar left to decrease or right to increase the sharpness of the image 4 Adjust Color Offsets by moving the slide bars associated with the colors to increase or decrease tones 5 Click OK to save the settings or Cancel to return to the Default settings Emerge Card Remote Access User Guide Operation e 40 Setting Your Switch Port Scan Rate If you have set Emerge to automatically scan from port to port you can set how long it stays at each port by setting the slider on the Switch Port Scan Rate Screen Update Rates X m Screen Update Rate pM s54ms 2 seconds 200 ms m Switch Port Scan Rate 8 1 sec 15 seconds 750 ms E Cancel Emerge Card Remote Access User Guide Operation e 41 Adjusting the Target Window Properties The Properties dialog box allows you to control various attributes of your target
40. tch If your switch came with an installation disk click Have Disk If your switch is not listed consult Apex Technical Support Manufacturers Models Other OutLook EL 40DT OutLook EL 80DT OutLook EL 280DT OutLook EL 480DT OutLook Model 40M OutLook Model 140 DutLook Model 180 gt Oth mela bd de ie lt Back Cancel 5 A dialog box appears asking if additional switches are tiered from this switch Select Yes or No Click Next Switch Configuration Wizard Vui Are additional switches tiered from this switch Yes C No j lt Back Cancel Emerge Card Remote Access User Guide Operation e 22 6 Yes brings up a dialog box asking which ports the tiered switches are attached to Select All or Ports If you select Ports proceed to Step 10 Click Next Switch Configuration Wizard E sid To which ports are tiered switches connected All C Potts Enter port numbers andor port ranges separated by commas For example 2 3 5 8 HEC 7 If you select All you are asked if all the switches are the same type Select Yes or No and click Next If you selected No proceed to step 15 Switch Configuration Wizard ii Are all tiered switches the same type Yes C No lt Back Cancel Emerge Card Remote Access User Guide Operation e 23 8 Selecting Yes brings up a dialog box that asks you to identify the tiered
41. you are having problems with standard mouse synchronization The default setting synchronizes mouse pointers wherever Emerge crosshairs are located Hide Emerge Pointer If you are accessing your target system on the Emerge through a very fast LAN connection you may want to turn off the Emerge crosshairs Hide Pointer in Full Screen DOS Mode If you operate in full screen DOS mode you may want to hide the Emerge crosshair pointer by clicking the Hide Pointer in Full Screen DOS Mode option Synchronizing Mouse Movement You may need to periodically synchronize the mouse movement of both your remote and target system You will see a circular target that represents the mouse location on your remote system while the target system s mouse location is represented by the pointer tool To synchronize mouse movements Press F9 to bring the mouse of the target system into alignment with the mouse on the remote computer or Move the mouse outside the Emerge application window and then move it back into the window This action forces the target mouse to align with the position of the mouse for the remote computer Emerge Card Remote Access User Guide Operation e 37 Optimizing Mouse Performance Apex recommends that all servers controlled by the Emerge system be adjusted as follows prior to installation To adjust Standard PS 2 mouse drivers Access via Control Panel gt Mouse gt Motion tab gt Pointer Speed The mouse motion rat
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