AlphaShield FIREWALL Network Card User Manual
Contents
1. AlphaShield Professional Edition is the next generation in network security It is a stand alone external hardware device that utilizes cutting edge technology to stop hackers and network attacks before they can access your computer AlphaShield Professional Edition monitors all inbound and outbound data transmissions between your computer and the outside world It does all this seamlessly while maintaining your Internet connection AlphaShield Professional Edition has many advanced features and benefits that make it a foolproof security device such as Unique AlphaGAP Technology Trademark AlphaGAPTM RPA Real time Packet Authorization IP Stealth Technology Makes your computer invisible to hackers Dynamic Configuration Technology Allows the user to unblock a specific port address which can be assigned to one IP address or left open for everyone Stand alone hardware sentry Manual Mode Timed connection with a logical disconnect Auto Mode Continuous connection with an optional logical disconnect Lock Mode Timed connection with a physical disconnect Dynamic Configuration Mode Allows the user to utilize programs such as Voice over MSN Remote Access Gaming which requires remote connection and other similar softwares e Instant manual connect disconnect function e Auxiliary Port for other IP devices such as VOIP e Unblocks specific ports or range of ports Up to either 8 ports or 4 port ranges or a combination of them2. Page 5 of 19 e Unblocks specific IP Addresses with port ranges e Opens specific IP Addresses and port ranges to allow access through them only Opens specific ports or range of ports for hosting and playing games or using IM for voice communication Opens ports from a specific IP Address for VPN Remote Access etc Blocks all 65 536 ports for both TCP IP and UDP communications Stops most third party pop ups True plug n play installation and operation No technical knowledge needed for setup and installation less than 1 minute setup No future software patches or upgrades required Functions with all operating system platforms Compatible with Cable xDSL or ISDN Firmware immune to viruses and alterations No conflicts with existing firewalls or routers or any other security softwares Eliminates DOS Denial of Service and DDOS Distributed Denial of Service attacks e Provides 24 7 online protection Modes of Operation Operation in Manual Mode When the Manual Mode is selected a connection session must be manually initiated by pressing the Connect button Blue Dark on the AlphaShield Professional Edition Once the Connect button Blue Dark is pressed the Connect Center LED will illuminate green to indicate to the user that he or she 1s connected to the Internet or Network After an inactivity period of 15 minutes AlphaShield Professional Edition will disconnect and enter into a Logical Disconnect state In order to reconnect
3. or consequential damages including but not limited to loss of information business profits revenues goodwill use data or other intangible losses even if such parties were advised of knew of or should have known of the possibility of such damages resulting from the use of or the inability to use the product and its software under any contract negligence strict liability or other theory Customer Remedies Any liability of AlphaShield Inc with respect to software or hardware or the performance thereof or defects therein under any warranty negligence strict liability or other theory will be limited exclusively to product replacement or if replacement is inadequate as a remedy or in AlphaShield Inc s opinion impractical to refund of the purchase price and termination of the license An AlphaShield device that is returned must be accompanied by a copy of the original purchase receipt and a proper RMA Return Merchandise Authorization number This Limited Warranty is void if failure of the AlphaShield Professional Edition device has resulted from accident abuse or misapplication Any replacement AlphaShield will be warranted for the remainder of the original warranty period Notice of Change to Terms and Conditions All content including terms and conditions contained herein is subject to change without notice AlphaShield Inc reserves the right to change or modify the terms and conditions applicable to the use of its prod
4. press the Connect button Blue Dark The Connect Center LED will always indicate the connection status of the AlphaShield Professional Edition device Operation in Auto Mode When the Auto Mode is selected a connection session must be initiated by pressing the Connect button Blue Dark The Connect Center LED will illuminate a solid green to indicate that the AlphaShield Professional Edition is in a connected state The duration of the connection is infinite regardless of user activity Itis highly recommended that once the user has completed his or her Internet session the Disconnect button Grey Light be manually pressed to cause a Logical Disconnect Operation in Lock Mode When the Lock Mode is selected a connection session must be manually initiated by pressing the Connect button Blue Dark on the AlphaShield Professional Edition Once the Connect button Blue Dark is pressed the Connect Center LED will illuminate Page 6 of 19 green to indicate to the user that he or she is connected to the Internet or Network After an inactivity period of 15 minutes AlphaShield Professional Edition will disconnect and enter into the Physical Disconnect state In order to reconnect press the Connect button Blue Dark Note Physical disconnection may result in your computer releasing the IP Address assignment The Connect Center LED will always indicate the connection status of the AlphaShield Professional Edition device Ope
5. by the inactivity timer value expiring or the Disconnect button Grey Light being manually pressed by the user The Lock Mode provides the same functionality except with a physical disconnection In Auto Mode there is no inactivity disconnect timer function Connections do not time out and should be manually disconnected by pressing the Disconnect button Grey Light upon completion of the user s Internet session Disconnect Button Grey Light The Disconnect button Grey Light will logically or physically disconnect depending on user mode selection any user session currently in progress The Disconnect button Grey Light is functional in the Manual Auto Lock and Dynamic Configuration Modes The Disconnect button Grey Light will provide a logical or physical disconnection Immediately after being pressed The Disconnect button Grey Light can be pressed By the user at any time to invoke a session disconnection This can be used if the Inbound or Outbound Data LEDs are showing excessive intrusion activity Note Regardless of the mode currently in use it is recommended that the user press the Disconnect button Grey Light when he or she has completed his or her user activity on the Internet or Network This will ensure the highest level of security It will disconnect after 15 minutes of inactivity in the Manual or Lock Modes Mode Selector Switch The slider switch provides 3 user selectable modes of functionality for t
6. SHIELD HARDWARE FIREWALL User Manual Professional Edition Page 1 of 19 Table of Contents Quick Installation Guide Letter from the CEO Introduction AlphaShield Professional Edition Features and Benefits Modes of Operation Operation in Manual Mode Operation in Auto Mode Operation in Lock Mode Operation in Dynamic Configuration Mode AlphaShield Time Out Warning Indicators Inbound Data LED Outbound Data LED Connection Disconnection LED Controls Connect Button Blue Disconnect Button Grey Mode Selector Switch Connection Ports on AlphaShield Professional Edition PC Port AUX Port Cable DSL Port Trouble Shooting Support 100 Unhackable Money Back Guarantee Warranty Service and Repairs RMA Card Copyright Trademark Patents Restrictions Liability Limitations Customer Remedies Notice of Change of Terms and Conditions Replacement Components and Specifications Frequently Asked Questions Various Setups 10 12 16 17 19 Page 2 of 19 Quick Installation Guide Connect the Cable DSL port of the AlphaShield Professional Edition to your Modem using the cable provided with the Modem The Right LED will turn Green if the switch at the back of the AlphaShield is in AUTO or Manual Mode LED will be RED if the switch is in LOCK Mode Connect the PC port of the AlphaShield Professional Edition to your computer or WAN port of the Router using the cable provided with the AlphaS
7. This will automatically reset the AlphaShield Professional Edition to one of the other modes AlphaShield Professional Edition Time Out Warning Once connected by pressing the Connect button Blue Dark in the Manual or Lock Mode the Connect Center LED will remain a solid green if there is any communication activity between the AlphaShield Professional Edition ports If inactivity occurs for a period of 30 seconds less than the 15 minute timer value i e 14 min and 30 sec the Connect Center LED will start flashing green to indicate an impending logical disconnection within 30 seconds The user can extend the client session when the Connect Center LED is flashing by pressing the Connect button Blue Dark within the 30 second warning window Once the Connect button Blue Dark 1s pressed the timer value will reset to the pre selected value of 15 minutes and the Connect Center LED will return to a solid green indicating an ongoing session Page 7 of 19 Indicators Inbound Data LED The Inbound Data LED will always remain solid green upon a good link connection It will flash green when a valid data packet is accepted by the AlphaShield Professional Edition device and under normal traffic conditions The Inbound Data LED will flash amber or red upon receiving illegitimate packets that are not destined to the client These packets will not be permitted through by the AlphaShield Professional Edition device A high o
8. ccurrence of illegitimate packets will be displayed by flashing red Outbound Data LED l The Outbound Data LED will always remain solid green upon a good a link connection It will flash green when a valid data packet is transmitted through the AlphaShield Professional Edition device and under normal traffic conditions The Outbound Data LED will flash amber or red upon receiving illegitimate packets that are not destined to the Internet These packets will not be permitted through by the AlphaShield Professional Edition device A high occurrence of illegitimate packets will be displayed by flashing red Connection Disconnection LED lt D The indicator displays one of the following four different statuses oe l Iluminates solid red to indicate that the connection between the PC port and the Modem port is logically or physically disconnected No transmission of user data can pass between the PC and the Cable xDSL ports The computer is disconnected from the Network The computer s IP Address assignment will be retained in Auto Manual Mode or will be released in Lock Mode 2 Illuminates solid green to indicate that the connection between the PC port and the Modem port is connected Only pre inspected valid user session data packets are permitted to pass between the PC port and the Modem port IP Stealth AlphaGAP and RPA technologies are enabled The AlphaShield Professional Edition s Connect Disconnect indicator must be green to estab
9. completed and the timer value expires with no transmission activity The second condition is the normal operation of the AlphaShield Professional Edition in Manual or Lock Mode Cannot make a connection to the Internet and the Connect Center LED and Data LEDs are solid red Why This is normal for the AlphaShield Professional Edition if it is in the Lock Mode In the Lock Mode AlphaShield Professional Edition has physically disconnected the computer from the Network connection and will not allow any communication to take place This mode should be used only if the user requires security of an extreme measure This mode is recommended if the user does not access the Internet for an extended period of time or has left the computer unattended and wishes no communication to take place between the computer and the ISP Page 11 of 19 The red Connect Center LED comes on too often Why AlphaShield Professional Edition is in Manual or Lock Mode and the user is not creating enough user activity to reset the inactivity disconnect timer This is normal operation in Manual or Lock Mode if the user is not using his or her Internet connection The Connect Center LED will give a 30 second warning by flashing green prior to disconnection It will turn red upon a logical or physical disconnection Users sessions have to be re established after a logical or physical disconnection Why Your AlphaShield Professional Edition device contains a memory map of
10. concurrent valid users sessions while you are connected to the Internet Once a logical or physical disconnection has taken place either manually or automatically the IP map table is discarded All users sessions must be re established after a logical or physical disconnection by re connecting and making them active again Only one computer will work with my AlphaShield Professional Edition device Why Your AlphaShield Professional Edition has a provision for a one to one correlation of IP Addresses to computer connections You must have one assigned IP Address for every computer that is connected to the protected PC port side of the AlphaShield Professional Edition Your AlphaShield Professional Edition does not employ any type of Network Address Translation NAT However an AlphaShield Professional Edition can protect a network of computers when placed in front of routers Support 100 Unhackable Money Back Guarantee If the original purchaser can prove that he or she was hacked while using a properly installed AlphaShield Professional Edition with AlphaGAP Technology enabled AlphaShield Inc will accept the return of the product and provide a full refund with proof of purchase or replace the product at AlphaShield s option Warranty The Manufacturer warrants AlphaShield Professional Edition with an exclusive one year warranty in workmanship and materials from the date of purchase The AlphaShield Professional Edition will pro
11. duct Reviews and Third Party Testing Sites go to www alphashield com and sign up for our monthly newsletter The AlphaShield Internet Security Report We at AlphaShield thank you for your support Sincerely Vikash Sami Vikash Sami CEO amp Chairman For more information visit http www alphashield com Page 4 of 19 Introduction AlphaShield Professional Edition According to the National Cyber Security Alliance the safest way to protect any computer completely is to physically disconnect it from the Internet AlphaShield Professional Edition allows the customer to protect a computer effectively by seamlessly disconnecting and reconnecting it without Internet service interference The IP Address is protected and concealed and thus is not visible to be hacked spied on advertised to or changed by malicious softwares Itis estimated that over 30 of all Internet traffic is malicious and that the average computer is scanned 7 10 times per hour by third parties AlphaShield Professional Edition blocks all 65 536 ports in your computer For Always On connections blocking all ports or entry points is critical in securing a computer Everyone who has High Speed Internet should have an AlphaShield Professional Edition to protect them AlphaShield Professional Edition prevents hacking and damage from worms like MS Blast BugBear and DoomJuice It is also easy to install and does not require any software Features and Benefits
12. erein may be the trade name trademark or service mark of their respective owners The use of any AlphaShield Inc s trade names trademarks or service marks without AlphaShield s express written consent is strictly prohibited Patents The accompanying product and software is protected by one or more U S and foreign patents and or patents pending held by AlphaShield Inc Restrictions You may not copy modify adapt translate into any language distribute or create derivative works based on the software and or hardware without the prior written consent of AlphaShield Inc and or its subsidiaries and certified partners You may not assign rent lease or lend the software and or hardware to any person or entity Any attempt by you to sublicense transfer or assign the software and or hardware will void all watranties and guarantees You may not decompile disassemble reverse engineer or attempt to reconstruct identify or discover any source code underlying ideas underlying user interface techniques or algorithms of the software and or hardware by any means whatsoever except to the extent the foregoing restriction is prohibited by applicable law Page 14 of 19 Liability Limitations AlphaShield Inc its agents employees suppliers dealers and other authorized representatives shall not be responsible or liable with respect to the product or any other subject matter related thereto for any special indirect punitive incidental
13. g size must be 3 4 mm DE x 1 5 mm DI x 7mm Length In North America the following power adapter can be purchased Radio Shack Power Adapter Part Number 273 1767 A Radio Shack Adapter Plug Part Number 273 1711 The AlphaShield Professional Edition requires a positive polarity to be provided to the center conductor of the power plug Ensure that the proper adapter plug used is connected to provide proper power to the AlphaShield Professional Edition device You can also obtain a replacement universal power adapter directly from AlphaShield Inc AlphaShield Inc will charge an amount of 8 99 U S funds for a replacement power adapter plus any additional shipping and handling charges incurred Do not use any other type of power adapter other than the one specified here within the manual to provide power to the AlphaShield Professional Edition device Failure to do SO may cause permanent damage to the AlphaShield Professional Edition device and will void the warranty Category Warranty Interface Speeds Power Supply ESD Line Protection Electrical Interfaces Network Interface Network Interface Network Interface Software Setup Operating System Terminal Interface Session Reconnect Power Failure Retention Device IP Address IP Address Translation Maximum No of Users Security Connection Packet Inspection Supported Protocols Modes of Operation User Session Times Intrusion Alert Product Specifications AlphaShield Professiona
14. h all applicable copyright laws is the responsibility of the user Without limiting the rights under copyright no part of this document may be reproduced stored in or introduced into a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise or for any purpose without the express written permission of AlphaShield Inc and or its subsidiaries and certified partners AlphaShield Inc may have patents patent applications trademarks copyrights or other intellectual property rights covering subject matter in this document The furnishing of this User Guide and all AlphaShield Inc s literature does not give the user any license to these patents trademarks copyrights or other intellectual property except as expressly provided in any written license agreement from AlphaShield Inc and or its subsidiaries As between parties AlphaShield Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products United States copyright laws and international treaty provision protect the software and firmware Therefore you must treat the software and firmware like any other copyright material Trademark AlphaShield AlphaGAP and the AlphaShield logo are registered trademarks and or are registration pending trademarks of AlphaShield Inc in Canada United States and other various countries Other product or company names mentioned h
15. he AlphaShield Professional Edition device Each mode will provide a different level of computer security and user convenience 3 Page 9 of 19 The first slide position selects the Manual Mode with an inactivity and logical Disconnect timer value of 15 minutes In this mode your computer will retain the current IP Address assignment from the Internet Service Provider ISP The second slide position selects the Auto Mode with an inactivity disconnect timer value that is infinite There is no disconnection In this mode the AlphaShield Professional Edition will retain the current IP Address assignment from the Internet Service Provider ISP This is the recommended and default setting for AlphaShield Professional Edition The third slide position selects the Lock Mode with an inactivity and physical disconnect timer value of 15 minutes In this mode your computer may release the current IP Address assignment from the Internet Service Provider ISP This is an excellent setting for users with Static IP Address assignment Connection Ports on AlphaShield PC Port a It is used to connect the computer s high speed connection or the hy Router s WAN port S AUX Port It is used to connect the VOIP and other similar devices that do not require protection It can also be used for testing purposes or for bypassing AlphaShield s security features Cable DSL Port It is used to connect the high speed Modem or the Router s LAN por
16. hield Professional Edition The Left LED will turn Green if the switch at the back of the AlphaShield Professional Edition is in AUTO or Manual Mode LED will be RED if the switch is in LOCK Mode Press the Connect button Blue Dark All LEDs will turn Green Press Grey Light button to Disconnect Congratulations You have successfully installed AlphaShield Professional Edition Hardware Firewall on your computer system Page 3 of 19 Letter from CEO Dear Customer Thank you for purchasing AlphaShield Professional Edition Hardware Firewall and congratulations on choosing our state of the art technology to secure your High Speed Internet connection AlphaShield s unique feature of disconnection sets a new standard of 100 guaranteed security or your money back a claim that is unmatched by any of our competitors Whether you are a home user business user or even on the road with your laptop AlphaShield Professional Edition will certainly prove to be a very effective tool in providing the highest level of security and privacy for your computer With over 30 of all Internet traffic being malicious it is time that everyone who uses High Speed Internet takes the necessary steps in protecting his or her computer Please be sure to advise your friends and relatives about your wise decision of investing in computer security to protect your privacy For more information about Internet security issues the latest Trojans Pro
17. ithin your computer is not a fixed fast Ethernet 100Mbps card that cannot switch or auto negotiate to 10 Mbps Make sure that the AlphaShield s PC port is not being connected to the Cable XDSL port or the AUX port Make sure that you have the RJ 45 jack plugged into a Network Interface Card on the computer and not to some other type of peripheral card If all of the above is correct then the cable could be faulty Replace the cable with another straight through RJ 45 Ethernet Network cable The Connect Center LED is always on solid green Why The Auto Mode has been selected on the rear of the unit This solid green indication 1s normal for this mode and the logical 15 minute disconnect time out is bypassed The AlphaShield Professional Edition remains always connected and provides security via the IP Stealth and RPA technologies until the Disconnect button Grey 1s manually pressed My AlphaShield Professional Edition does not time out Why If AlphaShield Professional Edition is in Auto Mode then it will not disconnect However if the selected mode is either Manual or Lock Mode then the connection session timer has not expired because there is client user activity being detected If the client is downloading or uploading a large file that exceeds the inactivity timer value the Connect Center LED will stay green The AlphaShield Professional Edition will stay connected and will not disconnect the client until the data file transfer is
18. l Firewall 1 year Limited Warranty Link speeds up to 10 Mbps DC wall adaptor 9 VDC 1 8 watts Each port up to 1500 VDC 3 x IEEE 802 3 10Base T RJ 45 Connectors 1 x 10Base T Ethernet client port protected 1 x 10Base T Ethernet port Modem connection 1 x 10Base T Auxiliary port unprotected None a true plug n play device Runs on all operating systems platform independent Push button control 2 buttons Manual Intervention Push Button Reset Retained Settings Non volatile No IP Address assignment for device None Device provides no address translation Up to 30 Computers Time domain AlphaGAP Technology RPA Real time Packet Authorization Firewall TCP IP FTP UDP HTTP TFTP IMAP DNS DHCP 3 modes of operation Manual Auto Lock User Selectable 2 values 15 and Infinite Visual LED Indicator illuminating red or amber Page 16 of 19 Instant Disconnect Manual Intervention Push Button Physical Connection LED Link Status on 10Base T ports Power to Device Power Indicator via Connect Center LED Data Transmission Inbound Outbound LED Indicators Operational Mode Selectable via Multi position switch Connection Indicator LED Indicator two colors and two states Operating Temperature 50 to 110 degrees F Frequently Asked Questions I used the scan test and some of my ports are still OPEN or CLOSED not all STEALTH or BLOCKED what is wrong You are not testing your computer s IP Address In some cases the scanning i
19. ld does not support dial up Internet connections or connections with USB interface Does the AlphaShield work with programs like MSN Messenger or ICQ Yes Do I require an anti virus software on my computer even though I have an AlphaShield device connected with my system Can I still receive live updates Even though AlphaShield stops the Trojan worms such as MSBlast BugBear and Fizzer you will still require an anti virus software to detect viruses that come through emails AlphaShield will not interfere with any form of live updates Does AlphaShield work with Remote access programs like PC anywhere Yes AlphaShield works perfectly with Remote access programs when it is securing the client computer Remote Access programs will not work if someone is trying to access from outside since AlphaShield makes your computer invisible unless you are in the Gaming Mode see page 6 for detail Page 18 of 19 AlphaShield Front View Connect Disconnect Outbound Data LED Inbound Data LED Connection LED AlphaShield Rear View Manual Cable DSL AUX AlphaShield Computer User with one computer f 3 a k intarmat Modem Hub Router dabis Proxy Server AlphaShield AlphaShield Protecting Small Network Computer with Wireless connection Wireless Internet Router AlphaShield User with more than one computer al homes Ti small office using Wireless Router Laptop with Wireless connectio
20. lish a connection to the Internet or Network 3 Iluminates a flashing green to indicate that the impending logical or physical disconnect 15 minute inactivity timer value is about to expire This means that no user sessions have taken place during the timer value and the current connection is 30 seconds away from a logical or physical disconnection Only user activity such as clicking onto a web link or by pressing the Connect button Blue Dark at the top of the AlphaShield Professional Edition will reset the inactivity timer value and maintain the user session Page 8 of 19 4 Illuminates flashing amber to indicate that the Dynamic Configuration Mode is enabled This mode will allow you to configure your AlphaShield Professional Edition to permit Remote Access or VPN communication for business usage or to utilize Voice or Video Communications over chat programs Note You will be required to download the AlphaShield Configuration Utility from the AlphaShield website at www alphashield com Controls Connect Button Blue Dark Used to re establish a new connection after either a logical or physical disconnection The AlphaShield Professional Edition s Connect button Blue Dark is functional in the Manual Auto Lock and Dynamic Configuration Modes In Manual Mode the Connect button Blue Dark must be pressed to re establish a logical connection after a disconnection In this mode the logical disconnection is caused either
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22. ration in Dynamic Configuration Mode Dynamic Configuration Mode can be enabled by pressing and holding down both the Grey Light and Blue Dark buttons simultaneously for a few seconds The Dynamic Configuration Mode was designed for a technical user who prefers to configure his or her AlphaShield Professional Edition for personalize usage To utilize this mode you will be required to download and install an AlphaShield Professional Edition Configuration Utility You will need to hold down the two buttons on the AlphaShield Professional Edition unit and press Configure on the AlphaShield Professional Edition Configuration Utility to initiate the new settings The AlphaShield Professional Edition Configuration Utility program will allow you to enter the IP Address of the remote computer or the Port Addresses of the computer that you prefer to leave open for Remote Access or for hosting games This mode will also enable you to use VPN connections to access your secure Network or Computer File Transfers as well as Video and Voice Communications with Instant Messengers such as MSN AOL Yahoo etc can also be utilized in this mode Note Please be advised that utilizing this mode decreases the level of security for your Computer or Network AlphaShield Inc will not offer the 100 guarantee in this mode of operation In order to disable the Dynamic Configuration Mode first press the Disconnect button Grey Light and then the Connect button Blue Dark
23. s not actually done to your computer s IP Address but to the IP Address of your ISP Please check the IP Address on the top of the page where you go to perform the test Please compare it to the real IP Address that belongs to your system You will be able to check your real IP Address if you visit one of the following sites http www whatismyip com or http www whatismyipaddress com Does my AlphaShield work with the router Yes AlphaShield will definitely work in your environment AlphaShield should be connected between a xDSL Cable Modem and a router this includes wireless routers If connected this way it will protect your whole Network Is AlphaShield compatible with Macintosh OS X Yes AlphaShield is a platform independent hardware It does not require any configuration and does not need any software to install Macintosh operating systems rely mostly on AppleTalk protocol but they do take advantage of TCP IP when an Internet connection is required TCP IP is a default protocol for the Internet and AlphaShield works with any device node that supports this protocol stack That is why it really does not matter what operating system you are using as long as TCP IP protocol is used In regards to shielding your IP Address exactly how does this work AlphaShield will show your IP Address to the resource that you visit This is how TCP IP protocol works You have no way to hide it and it is ok An IP Address is like a phone number Ever
24. t Trouble Shooting My AlphaShield Professional Edition does not power up Why Ensure that you are using the provided wall mount power adapter 9 volt DC 200 mA center positive shipped with the AlphaShield Professional Edition and not some other power adapter Make sure that there is 110 volts AC or 220 volts AC being provided through the wall outlet In North America 110 VAC If all of the above is correct then the provided adapter could be faulty The Inbound data link status LED does not come on when I connect my AlphaShield Professional Edition to my cable or xDSL Modem Why Make sure that power is being supplied to your cable or xDSL Modem and that it is switched on Make sure that the Network RJ 45 Ethernet cable is the same as that provided by the Modem manufacturer or your ISP Page 10 of 19 Make sure that the AlphaShield s Cable xDSL port is not being connected to the computer s Network port If all of the above is correct the cable could be faulty Replace the cable with a similar type of RJ 45 Ethernet Network cable The Outbound data link status LED does not come on when I connect my AlphaShield Professional Edition to my computer Why Make sure that power is being provided to your computer and that the computer 1s switched on Make sure that the Network RJ 45 Ethernet cable is a straight through connection provided with the AlphaShield Professional Edition Make sure that your Network Interface Card w
25. ucts and softwares at any time Such changes modifications additions or deletions to the terms and conditions of use shall be effective immediately upon notice thereof which may be given by any means including but not limited to posting new terms and conditions on the company s website www alphashield com Any use of the products and softwares after such change or modification shall be deemed to constitute acceptance by you of such changes modifications additions or deletions AlphaShield Inc may terminate change suspend or discontinue any aspect of the terms and conditions including but not limited to the availability of any features on the company s website or the usage of any services currently and or previously provided by the company at any time AlphaShield Inc may also impose limits on certain features and services or restrict your access to parts of the company s website without notice or liability Replaceable Components and Returns The only replaceable part of your AlphaShield Professional Edition is the power adapter Should you misplace break or damage your power adapter it can be replaced with a standard 9 0 VDC wall power adapter The ratings should be 9 0 VDC between 200 to 500 mA center positive This power adapter can be purchased from various electronic Page 15 of 19 stores and distributors Should you require a new power adapter the following 9 0 VDC 300 mA can be purchased from Radio Shack The Adapter plu
26. urns without a proper RMA Return Merchandise Authorization number An RMA number can be obtained by contacting AlphaShield Inc prior to the shipment of the unit RMA Card AlphaShield Inc warrants this product to be free of defects and to be fully functional for a period of 12 months from the date of original purchase AlphaShield will repair or replace at AlphaShield Inc s option any unit without cost during this period if the unit is found to be defective for any reason other than abuse or incorrect usage or installation Do not try to repair the unit Any modifications of the unit by anyone other than an authorized AlphaShield representative will void the warranty If an AlphaShield Professional Edition device needs repair call AlphaShield fora RMA Return Merchandise Authorization number and return the defective unit freight prepaid along with a brief description of the problem to the address specified by the Representative AlphaShield will repair faulty units beyond the warranty program at a nominal charge Contact an AlphaShield Sales Representative for details and pricing RMA Description of problem Page 13 of 19 Copyright Information in this User Guide and all AlphaShield Inc s literature including URLs and other Internet Website references is subject to change without notice The entire risk of the use or the results of the use of this document with its terms and conditions remains with the user Complying wit
27. vide years of Network Security and trouble free operation if properly connected and operated as per the instructions in this manual If you are experiencing any problems with your AlphaShield Professional Edition please refer to the trouble shooting section of this manual Note Your AlphaShield Professional Edition device has no user serviceable component within it Opening the housing will VOID THE WARRANTY and may even cause permanent damage to the static sensitive electronic devices If you are experiencing any type of problems with your AlphaShield Professional Edition please refer to the detailed trouble shooting section contained on pages 9 10 of this User Guide Page 12 of 19 Service and Repairs In case the AlphaShield Professional Edition device is found to be defective the Manufacturer will be obligated only to replace or repair the defective product provided that the following is determined The product has not been altered or repaired without the written consent of the Manufacturer The product has not failed due to misuse improper maintenance carelessness or physical damage No other warranty or condition is implied and the Manufacturer under no circumstances is liable for any damages arising from the use of the AlphaShield Professional Edition device For repair and service please contact the Manufacturer at the following Email tech alphashield com Telephone 1 604 435 0700 Please note that we cannot accept any ret
28. yone needs one to contact the other person or to get a phone call from somebody When you request a website your IP Address will be visible to the server you visited Communication is a two way process and you will not be able to use the Internet if you do not provide an IP Address to the resource you want to visit Your IP Address is not a credit card number this is not something that you have to hide all the time When protected by AlphaShield your computer will never be detected by any scanning tools and thus would not reply to PING requests If it cannot be found on the Internet then it cannot be a target Even if you visit a server and an attacker gets a hold of your IP Address your AlphaShield will not reply to any requests Your computer is essentially invisible Page 17 of 19 What is the use of the switch at the back of the unit Please refer to page 7 regarding Mode Selector Switch Does AlphaShield work in wireless Network configuration Yes AlphaShield works in most wireless Network environments The vast majority of home wireless Networks have a xDSL Cable Modem connected to a wireless access point A wireless access point will distribute the signal between computers on the same Network If this is the case AlphaShield should be placed between your xDSL Cable Modem and a wireless access point Can an AlphaShield be used to protect connection with USB Modems and dial up Modems Unfortunately the current version of AlphaShie
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