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Actiontec electronic 1.5 Telephone Telephone User Manual

1. lt lt c3 srrssks 65 AAA cua e PO UNES OEI A 66 CounterPath eyeBeam 1 5 1 Introduction 1 1 What is eyeBeam CounterPath s next generation telephony client eyeBeam 1 5 lets you integrate your telephony experience with your desktop and mobile computer solutions With the click of a button or the tap on the keyboard you can dial answer or choose how you want to personally manage your calls and availability And whether you prefer wired or wireless eyeBeam lets you use a multitude of headset devices to maximize your telephony experience rather than being restricted by a traditional telephone receiver Designed to work over internet based phone systems eyeBeam provides Voice over Internet Protocol VoIP solutions using an internet based telephony server within your company s local area network and or over your local internet VoIP service provider Standard Telephone Features The eyeBeam 1 5 softphone has all the standard telephone features including e Six lines e Call display and Message waiting indicator MWI e Speakerphone e Mute e Redial e Hold e Do not disturb e Call ignore e Call history list of received missed dialed and blocked calls e Call forward Call transfer e Call record e Six party audio conferencing e Four party video conferencing Enhanced Features and Functions The eyeBeam 1 5 softphone also supports the following VoIP features and functions e Instant messaging
2. 43 CounterPath eyeBeam 1 5 Account Properties Account xi Account voicemail Topology Presence Storage Security Advanced User Details Display Mame User name Password PTTTiitt Authorization user name Domain counterpath com Domain Proxy P Register with domain and receive incoming calls Send m th tnr wia _ C domain proxy gdress target domain SIP Listen Part aaa _ Manual override TOR Dialing plan 11ala T match 1 prestri Table 8 Account Properties Account Field Description User Details Display name This name is displayed in the eyeBeam display Other parties will see this name they are when connnected to you User name Typically the account number for the SIP account For example in kpereira domain com the user name is kpereira Provided by your VoIP service provider May not be required If it is required it will be provided by your VoIP service provider Domain For example in kpereira domain com the domain is domain com Provided by your VoIP service provider Domain Proxy Register with domain and receive incoming Check this box if you want to register with your VoIP service provider so that calls you can receive incoming calls Typically this field is checked A situation in which this field is unchecked is for example if your level of service does not include the ability to receive incoming ca
3. Options General Status on page 34 You have set your availability to this status Not applicable The contact is either not logged on or else is not set up for availability Not applicable You are not watching this contact s availability To start watching see Sharing Availability on page 23 26 CounterPath eyeBeam 1 5 4 5 Privacy Rules You can allow or ban another person from contacting you There are separate rules for incoming phone calls incoming instant messages and availability detection You can ban or allow an individual person or an entire domain You can also ban a person in the Received Dialed or Blocked list Right click on the name and choose Ban this Person Privacy Rules Window Click g at the top of the phone and choose Privacy Rules The Privacy Rules window appears Privacy Rules X Address Category Allow Phone Allow IM Show My Status Frank Chan franlkfmrlnrnainwnrk r Person we Yes we Yes we Yes kokila Epereirafmdomain com Person e Yes e Yes e Yes Mayumi Suzuki fmayumidomain Person e Yes Tes e Yes Mom rita mdormain com Person we Yes X Na X No spammer sarnrnerfilnrnainz rnrni Person X Mo X Mo X Mo Adding a Name or Domain 1 Click Add The Add new privacy rules dialog box appears 2 Complete the dialog box If you click Add rule for a person enter a SIP address If you omit the domain your domain is automatically added when you click Add If you click
4. Account Voicemail Topology Presence Storage Security Advanced Mode Foll time 300 seconds Refresh interval 3600 seconds Carcel fo Presence allows other softphone users to see your online status availability and also allows you to see the online status of others This tab lets you configure eyeBeam as it is supported by the VoIP service provider Once you have configured presence on this page you can set up rules see Availability on page 23 and Privacy Rules on page 27 Table 11 Account Properties Presence IAS A A 5 Presence Mode Choose the setting specified by your VoIP service provider e Disabled Presence is not supported e Presence Agent e Peer to Peer If you choose Presence Agent you must set the Storage method field on the Storage tab to XCap Poll Time Enter the value specified by your VoIP service provider The factory setting is 300 Refresh Interval Enter the value specified by your VoIP service provider The factory setting is 3600 50 CounterPath eyeBeam 1 5 Account Properties Storage This tab appears only for the default account However the values set on that tab apply to all accounts In other words storage as set up on this tab applies to all accounts not just the default account If you change the default account this Storage tab will be visible for the new default account and will not be visible for the previous default account The
5. For example e Enter the name or number and press Enter e Drag an entry from any tab in the Calls amp Contacts drawer to the Call display The message Requesting basic transfer appears At this point the call 1s no longer under you control you cannot cancel the transfer Attended Supervised Call Transfer To first inform the third party that a transferred call 1s coming their way 1 Select an available line The original call will automatically be put on hold 2 Call the third party 3 After the third party answers and when you are ready to make the transfer click XFER The line of the original call is now red while the line of the third party 1s blue 11 CounterPath eyeBeam 1 5 4 Select the original line the line that is red The transfer 1s made and the lines on your softphone are now free black Placing a Call on Hold Click Hold or click the line or click another line To resume a call that is on hold click the line AA Auto Answer Click AA on the dialpad to automatically answer calls as they come in Flash The Flash button on eyeBeam works the same way as Flash or Link works on a traditional telephone Click Flash on the dialpad e If you are on an active call clicking Flash will provide a new line The active calls is put on hold e Ifa call is coming in clicking Flash will pick up the call e Ifa line is on hold clicking Flash will pick up the line The exact functionality depends on
6. Add rule for a domain enter just the domain The new name is added to the Privacy Rules list with all groups set to Yes or No 27 CounterPath eyeBeam 1 5 Add new privacy rule X Add Cancel Rule Category Add rule for a person Add rule For a domain Person or domain address T Rule Status Add as blocked Add as allowed Changing Settings To change the settings for an existing name click in the cell you want to change the value changes for example from No to Yes Deleting an Entry Click on the entry and click Delete The entry is immediately deleted 28 CounterPath eyeBeam 1 5 5 Instant Messaging IM Sending and Receiving an IM To display the IM window right click any entry in the Calls amp Contacts drawer and select Instant Message 1 Type the message Include emoticons and formatting as desired 2 Press Send You can press Ctrl F to search for text in the large message area Click to ban the remote person from sending instant Click to place a phone call messages to you from calling you and from viewing to the remote person s SIP your online status To un ban a person banned in address area this way see Privacy Rules on page 27 Pr Lindo Lindo domain com Conversation area Message input area These tabs can be used to switch between two separate message compositions This can be helpful if you are bu
7. Blocked list in the Calls amp Contacts drawer 53 CounterPath eyeBeam 1 5 Table Send SIP keep alives Use rport Enable session timers Session timer preference 15 Account Properties Advanced Typically on to instruct eyeBeam to send SIP keep alive messages in order to maintain a pinhole through your firewall for SIP messaging Typically on A session timer is a mechanism to detect whether a call session is still active from the signaling point of view When the timer expires a refresh is sent from one party to the other The timer is then reset e Turn on to enable session timer Enter a value in Default session time The factory setting is 60 e Turn off to disable session timer refreshes will never be sent This field specifies your preference for which party should send the refresh The preference is not a guarantee that the refresh will be performed by the specified party The choices are None No preference Local refreshes Your computer sends Remote refreshes The other party sends UAC refreshes The user agent client the party that initiated establishment of the communications sends UAS refreshes The user agent server the other party sends 55 CounterPath eyeBeam 1 5 6 3 Privacy Rules Privacy Rules 1 Address Category Frank Chan Frank domainwWork c Person kokila kpereiram domain corm Person Mayumi Suzuki mayumiimdomain Person Mom rita domain4 corn Pe
8. E EE N rece 2 G11 li ca a c AC E e Ei oro se 2 Installing eye Bea 0 reenn raie a EE EEE ES E Easier 3 Conn urn e Bea a E E E acaso 4 Seline p lor Voicemail ssas d inin E E RE ARR 5 Seme upa Contacts LIST re EEE c 3 Uo TAS SOUP NOME AA E E A E E E E 6 MA APP eet onsen s6 a 6 SIRIA E5 11 a onsets e fia esct s IA 8 hd AGN l2 9 PINS Wy CHAS AL i 4220011160000 010 12i1 2 1 12 22ps02002122931022060a11 220 0100e620s12 40200902019 1000kr n 10 APP a O o A 11 Conterence Calls epson estable ee eee 13 Mana mie Calls and CONtac s ejer delia 2202012 20101220 1002 200622201 02 1 2 0a 16 Calls Contacis DFA WEI 0 2202 2060202 167 022 16 Contacts La e oie 17 SAS PAP e 21 ANADI c1 12122222222 a 43 23 PERV ACY EU 210220 a 21 Instant Messaging M roedor dosorosasosjena 29 T e B oaa M A 30 VN INS esc se sca A E E E an AT 31 SIP ACCUM SCID S tada 43 P RUO goer a E E E R ENAA E TE E E E EE E ca EAEN 56 Open Diasnostic Lorand POOLE seeren E E 56 Appendix A Application Hot Keys cesiones lisina tores 57 Appendix B 9 121009150 Plan 18 70 7787 0 O O O O TC 58 Appendix C Contact List Headings avril dante 63 Appendix D Location of Files s it ecgiiigiai siei1i12266134204444420 565894309582424646462044568633688956 ga04348854904L2 g4 64 Appendix E Alternative Ways of Running eyeBeam
9. Line You can start eyeBeam from a DOS prompt You may need to add eyeBeam exe to the PATH Then type eyebeam exe To start eyeBeam from a DOS prompt and immediately dial a number type eyebeam exe dial sip lt number gt 65 CounterPath eyeBeam 1 5 Appendix F Glossary AEC AGC AVI Broadband Codec Default account Dialing plan DTMF IM IP IP address Media MWI Narrowband Presence Proxy PSTN Acoustic echo cancelation Processing of the audio or video signal to reduce the echo effect that can arise with a speakerphone or that can arise if the sound from the speakerphone or headphone leaks into the microphone Automatic gain control Processing of the audio or video signal to adjust the microphone volume level so that the other party does not hear the distortion that might be caused by too high a microphone input or too low volume due to too low input level Audio Video Interleave A multimedia container format AVI files contain both audio and video data in a standard container that allows simultaneous playback Broad or wide bandwidth In data transmssion the wider the band the more data it is possible to transmit In a given time span A cable DSL and ADSL connection to the network provide broadband for data transmission A dialup or ISDN connection typically provide a narrow bandwidth for data transmission The format by which audio or video streams are compressed for transmission over net
10. best codec based on the other party s capability the available bandwidth and network conditions You cannot change the properties of any codecs 39 CounterPath eyeBeam 1 5 Options Advanced Network Network Connection Speed m1 1 NI Audio Codecs min ni NI Video Codecs Please select the speed of your network connection Dial up or ISDN slnw i Cable DSL or ADSL Fast cable DSL or ADSL 512kbps Local area network LAN Preserve bandwidth during silence periods Table 6 Options Advanced Network A AO Network connection speed Complete this field only 1f you have disabled zero touch bandwidth detection see page 31 Select the type of network connection for your computer Preserve bandwidth When this feature 1s on eyeBeam stops sending audio when you are not talking When this feature is off eyeBeam always sends audio which uses more bandwidth but may result in better call quality Typically off However if you are using a slow dial up or ISDN connection you may want to turn it on Call inactivity When this feature is on eyeBeam automatically hangs up a call when it detects the specified period of inactivity In other words if you are on a call and the call gets disconnected the call session ends because of network problems rather than because of one of the parties hanging up then eyeBeam ends the call after the spec
11. comes in eyeBeam will automatically answer You can speak to this person 3 As new calls come in eyeBeam will automatically answer them and add them to the conference call 4 If you put the conference on hold and a new call comes 1n it will automatically be added While the Call Is in Progress Changing the Mode While the conference call is in progress you can change to any of the other modes by enabling the desired combination of AA and AC eyeBeam will start handling the conference in the appropriate way 14 CounterPath eyeBeam 1 5 Call Information To view information such as the current codecs hover over the line button for example line 1 that the call is being made on Information appears in the tool tip Add to the Contacts List At any time during a call you can click on the Call display to add the other party to the Contacts list For information on contacts lists see page 16 Multiple Conference Hosts An eyeBeam conference call may include up to seven individuals the conference host plus a participant on each of the six lines You can establish multiple conference hosts in order to daisy chain together a conference call with more than seven participants For example one person may host six other parties to occupy all of its available lines with one of those parties being a conference of their own containing five other parties This would bring the total number in the aggregate conference call to t
12. new availability is sent to everyone who has permission to see your availability Setting up Availability Indicators You can create custom availability indicators or edit or delete custom or built in indicators In the Calls amp Contacts drawer click the down arrow beside your availability and choose Availability Settings See page 34 for details Table 2 Availability Indicators Indicator Meaning for your Availability Meaning for Others Availability a Auto detect The availability will automatically be set as appropriate Not applicable e Available You are logged on but not on the phone or idle On the phone As soon as you start a call or answer a call Idle You have not moved or clicked the mouse or pressed a keyboard key for the Idle period Set the Idle period in Options General Status See page 34 Available Either e You have set your availability to this status e You have set your availability to Auto detect and eyeBeam has determined that you are logged on but not on the phone or idle You have set your availability to this status On the phone Either e You have set your availability to this status e You have set your availability to Auto detect and you are on a call Either e You have set your availability to this status e You have set your availability to Auto detect and you have not moved or clicked the mouse or pressed a keyboard key for the Idle period To set the Idle period see
13. pork mumier Ending port number Never o IM Use SIP user name and password ASE name Password Somiy mimir 48 CounterPath eyeBeam 1 5 Table 10 Account Properties Topology Field Description Firewall Traversal IP Address This setting controls how your IP address is presented e Discover global address Let eyeBeam determine your public IP address This is the recommended setting unless your VoIP service provider advises otherwise e Use local IP address use the IP address of the eyeBeam computer The recommended setting is Discover global address STUN Discovery This setting specifies the STUN server to use e Discover the server Choose this option to let eyeBeam find the address of a STUN server Use specified server To use a different STUN server For the address enter a domain name or an IP address The recommended setting is Discover server Enable ICE ICE optimizes traffic and may help with firewall traversal Typically ICE is enabled However it may need to be disabled if your VoIP service provider has implemented a firewall traversal solution that is not compatible with ICE enabled If you have problems with calls contact your service provider for information on their firewall traversal solution Port Used on Local Computer Manually specify port range The appropriate setting depends on your computer setup e Checked If your computer is behind a restrictive firewall that only allo
14. provider you will need information regarding specific account information to populate eyeBeam settings e User name e Password e Authorization Name e Domain e Proxy address and port e STUN server address and port e XTunnels server address and port value not used by all VoIP service providers System Requirements Audio Only All Features Processor Intel Pentium II Pentium III 1 3 GHz Intel Pentium III Pentium 4 2 0 GHz or 400 MHz or equivalent or equivalent 700 MHz or equivalent equivalent 128 MB RAM 128 MB RAM 256 MB RAM 256 MB RAM Hard Disk Space 15 MB 30 MB 30 MB 30 MB Operating System Windows 98 Second Edition Windows NT Windows 2000 Windows 2000 Windows XP Windows XP IP network connection broadband LAN wireless Sound Card Full duplex 16 bit Multimedia Device Requirements eyeBeam requires both speakers and a microphone to make calls Any of the following configurations are acceptable e External speakers and microphone e Built in speakers and microphone e Dual jack multimedia headset e Bluetooth multimedia headset e USB multimedia headset e USB phone CounterPath eyeBeam 1 5 Optimized Devices eyeBeam is optimized to work with the following e Actiontec Internet Phone Wizard e Clarisys Claritel 1750 e GN Netcom GN 8120 USB and GN Netcom 8110 USBXP e Plantronics CS50 USB Wireless Office Headset System e TigerJet RJ11 to USB Phone Adaptor incorporating the Tiger
15. remain logged on indefinitely when logging You should occasionally exit and restart eyeBeam If requested by a customer support you can e Open the logging folder and then open a log file using a text editor e E mail the logs in the specified folder to customer support Click Send logs to customer support A dialog box appears showing all the logs Select files and click Open the selected files are sent and the dialog box closes You can delete log files from the specified folder as you would delete any file on your computer 42 CounterPath eyeBeam 1 5 6 2 SIP Account Settings SIP Accounts To work with accounts click at the top of the phone and choose SIP Account Settings The SIP Account window appears showing all the accounts set up Each account is automatically assigned a number the first account in the list 1s 0 the second account is 1 and so on These numbers do not imply any ranking x E nabled Domai User Hame Display Hame Add Remove Properties Make Default domain car default Joseph Joseph Clase You can e Resize the columns in this window e Add an account e Remove an account e Enable one or more accounts See below for details e Set one account as the default See below for details e Set or change the properties of an account Click the Properties button then see the following pages for details Enabling Accounts You must enable an account in order to make and rece
16. spammer There are three lists that show calls you have made and received e Missed Calls incoming calls that you missed e Received Calls incoming calls both answered and missed e Dialed Calls outgoing calls both answered unanswered and hung up e Blocked an incoming call will be blocked rejected if it is from a person you have banned see Privacy Rules on page 56 or if it is does not match the security option you have specified see Account Properties Security on page 52 Managing the Lists of Calls You can open and close each list to show or hide its contents This group is currently empty There are entries in this group There are calls in this group and at least one is an unanswered call This group is currently expanded to show the contents This group is currently expanded to show the contents At least one call is an unanswered call co This call was answered This call was missed unanswered You can select a list and click Calls in order to e Delete all entries from the list 21 CounterPath eyeBeam 1 5 You can right click on an entry in the Received or Dialed list to 22 CounterPath eyeBeam 1 5 4 4 Availability Availability refers to the ability to see whether a person is available or not online on phone busy and so on Availability information is displayed in the Calls amp Contacts drawer You can publish your availability to contacts who have SIP address
17. you want to use for audio out the sound you hear when the Speaker Phone button is pressed Make sure you select a speaker device not the headset Select None 1f you do not have a speaker phone The Speaker Phone button on the dialpad is disabled Microphone device Change this field only if you want to override the device selected by zero touch device configuration see page 31 Make the appropriate choice e Select the device that you want to use for audio in recording your voice when the Speaker Phone button 1s pressed It can be any microphone it does not have to be the microphone on the device you specified as the speaker device For example it can be the microphone on your camera Select None if you do not have a speaker phone The Speaker Phone button on the dialpad is disabled Use acoustic echo cancellation AEC Reduces the echo effect that can arise with a speakerphone or that can arise if the sound from the speakerphone or headphone leaks into the microphone Turning this feature on may However the drawback is that it uses more processing power which may slow down your applications Typically on Use auto gain control AGC Automatically adjusts the microphone volume level so that the other party does not hear the distortion that might be caused by too high a microphone input or too low volume due to too low input level Typically on Use noise reduction Automatically attempts to remove background no
18. your service provider is also turned off Otherwise all your calls will continue to be forwarded Always forward to this address You can use this feature even if your VoIP service does not include voicemail To forward calls to another number instead of sending them to voicemail For example when you are on vacation and want another person to take your calls e To enable forwarding click the checkbox and enter the number to forward to e To disable forwarding clear the checkbox To send calls to voicemail while you are at your desk use the DND button on the dial pad Forward to this address when busy You can use this feature even if your VoIP service does not include voicemail To forward only when your are busy on another line e To enable forwarding click the checkbox and enter the number to forward to If your VoIP service service includes voicemail you can enter your voicemail number in this field e To disable forwarding clear the checkbox Your service provider may also a provide similar features that is set up outside of eyeBeam If so make sure you do not enter competing information in eyeBeam and in the service provider s user interface For example if your turn off this field make sure the same feature at your service provider is also turned off Otherwise all your calls will continue to be forwarded 47 CounterPath eyeBeam 1 5 Account Properties Topology Properties of Account Starting
19. 00 aN COUNTERPATH eyeBeam 1 5 User Guide CounterPath eyeBeam 1 5 CounterPath Solutions Inc Floor 8 100 West Pender St Vancouver BC Canada V6B 1R8 Tel 1 604 878 0440 sales counterpath com www counterpath com April 2006 This document contains information proprietary to Counterpath Solutions Inc and shall not be used for engineering design procurement or manufacture in whole or in part without the consent of CounterPath Solutions Inc oo CounterPath eyeBeam and the 4 logo are trademarks of CounterPath Solutions Inc CousmiaParH The content of this publication 1s intended to demonstrate typical uses and capabilities of the eyeBeam 1 5 softphone application from CounterPath Solutions Inc Users of this material must determine for themselves whether the information contained herein applies to a particular IP based networking system CounterPath makes no warranty regarding the content of this document including but not limited to implied watranties of fitness for any particular purpose In no case will CounterPath or persons involved in the production of this documented material be liable for any incidental indirect or otherwise consequential damage or loss that may result after the use of this publication This manual corresponds to eyeBeam version 1 5 5 CounterPath eyeBeam 1 5 Contents TAME OG CONN c 001022 4a 4 4 l Waari Oy HH E E E E narco l TiS PAA OAS SU E E E E
20. 1 5 3 Using the Softphone 3 1 The Onscreen Phone Video Drawer Adjust Camera Video P mBetach Waiting for Remote Video Not Sending video S arf j Dial Microphone Control Display and Dialpad Minimize Menu Close AG DND Ss Auto Answer Auto Conference Do Not Disturb Conference Ee LPa Calls amp Contacts Drawer Availability Calls amp Contacts p a Available 14 Contacts 5 17 mi 11E HDZ PHI Hang up Speaker Control CounterPath eyeBeam 1 5 Display The following information and icons may appear on the Call display When the phone is ringing with an incoming call click The duration of the Message area During a call this area may show here to ignore A message appears to the caller current or last call your account balance hours or currency advising that the call could not be made The phone stops ringing Contact your VoIP service provider for details Cat me When the phone is ringing with an incoming You have new voicemail Click call click here to send the call immediately this icon to access your voicemail to voicemail Information on voicemail is messages Security 2 means the provided by your VoIP service provider itis If clicking this icon does not connect current call has signaling and not part of eyeBeam to voicemail then
21. 1s on a network and or behind a firewall e The Security tab if you want to set up secure calls For complete details on the Account Settings window see SIP Account Settings on page 43 CounterPath eyeBeam 1 5 2 4 Setting up for Voicemail Your VoIP service provider may offer voicemail If 1t does then you can set up some voicemail features In eyeBeam See Account Properties Voicemail on page 46 In particularly e If you want to be able to connect to voicemail by clicking 4 on the Call display you must complete the Number to dial for checking voicemail field e If you want to be able to send incoming calls to voicemail by clicking on the Call display you must complete the Number for sending calls to voicemail field 2 5 Setting up a Contacts List Use of a Contacts list is optional but is the most efficent way to make calls You can set up contacts in several ways e During a call that you place or recieve you can add the other party to you contact list See Add to Contacts List on page 11 e You can add numbers to the Contacts list one by one See Adding a Contact on page 18 e You can import a contact list from a file or from another application See Importing Contacts on page 20 e You can retrieve a remotely stored contact list using WebDAV XCap or HTTP See Using Remote Storage on page 20 For general information on contacts see Contacts Tab on page 17 CounterPath eyeBeam
22. 560C e TigerJet USB Phone Set incorporating the Tiger560C e VoIP Voice Cyberphone VSSOMLR USB Phone e VoIP Voice Cyberphone K V652VVMLR USB Phone e Legerity PhonePort PCI card e Intel 600SM PCI card Video Cameras Calls made with eyeBeam will work without a video camera but one is necessary to allow other parties to see your image eyeBeam will work with most USB video cameras 2 2 Installing eyeBeam 1 Run the eyeBeam setup executable file and follow the prompts in the install wizard 2 At the final step of the wizard select Launch eyeBeam to start using the softphone 3 Click Finish to complete the installation mm Video ih Detach Calls amp Contacts Detach lv a Available W Contacts xi al a CE i Waiting for Remote Video SIE2F2 sjoejuoo p SPEAKER PHONE COUNTERPATH Uninstalling eyeBeam Uninstall eyeBeam as you would uninstall any other program launch the Windows Control Panel and select Add or Remove Programs Follow the prompts CounterPath eyeBeam 1 5 2 3 Configuring eyeBeam l Start eyeBeam as you would any other program Use the Windows Start menu or double click the 00 desktop icon The softphone appears When starting eyeBeam for the first time you will be prompted for the license key Type in the license key or copy and paste it The Call display shows Initializing followed by Discovering network If no accounts have been set
23. Call display This icon indicates that the call is guaranteed to be secure between you and your proxy and may or may not be secure beyond that first hop See page 52 for more details on how encryption works e If an unencrypted call is established the unencrypted icon amp appears e If the call cannot be established with the specified security the call will fail Ending a Call Click on the Call display or Call Alert box Details of the call remain on the Call display To clear the Call display click Clear Note that selecting another line does not hang up it puts the call on hold 9 CounterPath eyeBeam 1 5 3 4 Answering a Call eyeBeam must be running to answer incoming calls If eyeBeam is not running incoming calls may be directed to voicemail but check with your VoIP service provider to be sure The softphone rings and the line of the incoming call is lit If you have Call Alerts on the Call Alert box appears If you have the Bring to front feature on the phone comes to the front of the screen For information on alerts and Bring to front see page 33 The SIP adddress of the person calling you 1s displayed If the SIP address fo 1 t1 ss fo 46 0 6 yso gadp 1 6 ds fo 46rs ngyre 10 CounterPath eyeBeam 1 5 3 5 Handling a Call While the Call Is in Progress Video If your version of eyeBeam includes video click Start on the Video drawer to send video to the other party You will see the other party in the
24. Option How Outgoing Calls are Handled How Incoming Calls Are Handled Make and accept only eyeBeam will place all calls with TLS The call eyeBeam will only accept INVITEs that are for encrypted calls INVITE will specify SRTP media encryption encrypted calls If the correct certificates are not in place or if the If eyeBeam receives a call INVITE that is not other party does not accept encrypted calls the call encrypted the call will be rejected and will be will fail placed in the Blocked list in the Calls amp Contacts drawer Prefer to make and eyeBeam will place all calls with TLS The call eyeBeam will accept INVITES for both encrypted accept encrypted calls INVITE will specify SRTP media encryption and unencrypted calls If the correct certificates are not in place or if the other party does not accept encrypted calls the call will fail eyeBeam will then place the call without encryption Make unencrypted calls eyeBeam will place only unencrypted calls eyeBeam will accept INVITES for both encrypted accept all calls If the other party does not accept unencrypted and unencrypted calls calls the call will fail Do not allow encrypted eyeBeam will place only unencrypted calls eyeBeam will only accept INVITES that are for call If the other party does not accept unencrypted unencrypted calls calls the call will fail If eyeBeam receives a call INVITE that is encrypted the call will be rejected and will be placed in the
25. VoIP service includes voicemail This is the number that will be called when you click the f icon on the Call display in order to connect to voicemail and listen to your messages If you leave this field empty then this icon will not work you will have to manually dial this number in order to connect to voicemail Enter the number provided by your VoIP service provider 46 CounterPath eyeBeam 1 5 Table 9 Account Properties Voicemail PE AA PEA Number for sending calls to voicemail Complete only if your VoIP service includes voicemail This is the number that incoming calls will be forwarded to if they are unanswered after the specified interval below or when you click the SEHD TO VOICE HAIL 4 icon on the Call display If you leave this field empty then this icon will not be displayed However leaving this field does not mean that voicemail does not work It only means that this icon cannot be used to send to voicemail immediately Enter the number provided by your VoIP service provider Send calls to voicemail if unanswered Complete only if your VoIP service includes voicemail To send to voicemail after the specified number of seconds Your service provider may also provide a similar feature that 1s set up outside of eyeBeam If so make sure you do not enter competing information in eyeBeam and in the service provider s user interface For example if you turn off this field make sure the same feature at
26. and presence using the SIMPLE protocol e Managed contact list importing and exporting contacts between eyeBeam and other applications e Support for Intel Centrino Mobile technology allowing eyeBeam to provide more consistent quality of service across both wired and wireless networks using industry standards such as 802 11e e Log in with up to ten different VoIP service providers e Zero touch configuration of audio and video devices no tuning wizard is required e Acoustic echo cancellation automatic gain control voice activity detection e Support for the following audio codecs AMR Wideband G 722 2 Broadvoice 32 Broadvoice 32 FEC DVI4 DVI4 Wideband G 711aLaw G 71luLaw G722 G723 G726 G 729 GSM 1LBC L16 PCM Wideband Speex Speex FEC Speex Wideband Speex Wideband FEC For more information on audio codecs see page 37 e Support for the following video codecs H 263 H 263 1998 H 264 e Automatic selection of the best codec based on the other party s capability the available bandwidth and network conditions eyeBeam switches the codec within a call in response to changing network conditions e SIP compliance to 3261 SIP standard e STUN and ICE NAT traversal XTunnels for firewall traversal e Support for DTMF RFC 2833 inband DTMF or SIP INFO messages CounterPath eyeBeam 1 5 2 Installation and Setup 2 1 Getting Ready Obtaining Information from your Service Provider After choosing a VoIP service
27. ber of calls in each list Enter number to suit your preference Double clicking Choose the action that suits your preference Enable Zero Touch device configuration When clicked on eyeBeam detects the audio and video devices connected to your computer and automatically configures one of them for use with eyeBeam Typically leave this setting on If you have several audio or video devices and you do not like the device that eyeBeam selects you can override the selection on the Devices pane See page 35 Enable Zero Touch bandwidth detection When clicked on eyeBeam detects the speed of your network connection and hence the potential bandwidth If you move your computer to a different IP address eyeBeam automatically detects the new speed When clicked off you must specify the network connection See Options General Device on page 35 The recommended setting is On 31 CounterPath eyeBeam 1 5 Table 3 Options General Application A A A S Enable status bar messages When clicked on messages relating to zero touch configuration will appear in a notification balloon at the lower right corner of the screen whenever the configuration automatically changes Notification balloons are supported in newer versions of Windows Folder for recording Specify a location for saving files when you record your conversations 32 CounterPath eyeBeam 1 5 Options General Alerts and Sounds On thi
28. ces eyeBeam to wait after a match is made This timer should always be included 1n and situations e Any pattern that uses the dot For example if the pattern is xxxx then adding a timer lets you type three or more digits If there is no timer then as soon as you type three digits eyeBeam makes the match as soon as you type three digits Any dialing plan that has two patterns that are similar in elements but different in Timers There are two timers e T timer is 4 seconds e The long timer is 20 seconds These timers are used in input comparison as described in How the Input Is Processed on page 60 59 CounterPath eyeBeam 1 5 Transformation Keywords Keyword Description prestrip Strip the first n characters from the input before placing the call poststrip Remove n number of characters from the end of the input before placing the call pre Add the specified prefix to the input before placing the call post Attach the specified postfix to the input before placing the call replace Replaces the input with the specified string before placing the call Order of Transformations These transformations are always performed in the following order the order in which the transformations are entered in the dialing plan is not significant prestrip gt poststrip gt pre gt post gt replace B 2 How the Input ls Processed Comparing Input to the Dialing Plan Patterns The input is compared to each dialin
29. cess an outside line The pattern is a 9 and seven digits The input is not transformed This example assumes that the dialing plan belongs to the first account The dialing plan is slightly trivial because it does not cover all the situations that a dialing plan should be designed for local calls long distance calls international calls and so on for the locale However the example does illustrate two ideas e Handling of the account prefix 1 if you are upgrading from eyeBeam 1 1 and are accustomed to entering the account number Use of to identify the account is now deprecated The dialing plan should be capable of determining the account to use for this number However since users may still be in the habit of entering the prefix you may want to include this pattern to handle such a scenario e Distinguishing between a local seven digit call in which 9 is not dialed to access an outside line and one in which 9 is dialed to access an outside line 62 CounterPath eyeBeam 1 5 Appendix C Contact List Headings Following is a list of all the headings that are used in the eyeBeam contacts list This list can be useful when formatting a contacts list in order to import it into eyeBeam For details see Importing Contacts on page 20 isplay name ms_address2 OS given_name business_number4 sms_address4 surname sms_address5 email_address sms_address6 email_address2 custom_fields email_address3 custom_ fields2
30. data it is possible to transmit in a given time span A cable DSL and ADSL connection to the network provide broadband for data transmission A dialup or ISDN connection typically provide a narrow bandwidth for data transmission An instant messaging feature that allows users to share information about their availability mood location and so on See SIP account Public Switch Telephone Network The traditional land line phone network 66 CounterPath eyeBeam 1 5 RFC RTP Signaling SIMPLE protocol SIP SIP account SIP address SRTP TCP TLS UDP URI URL USB device VAD vCard VoIP VoIP service provider WAV Request for Comment A document that describes an aspect of an internet technology An RFC may be a proposed draft or full internet standard Real time Transport Protocol A protocol for delivering the media portion of a data transmission over an IP network SRTP is another media protocol In a VoIP phone call the information in a call that deals with establishing and controling the connection and managing the network The non signaling portion of the call is the Media Session Initiation Protocol for Instant Messaging and Presence Leveraging Extensions The instant messaging IM protocol followed by eyeBeam It encapsulate the rules for exchanging instant messages Session Initiation Protocol The signaling protocol followed by eyeBeam for handling phone calls An account that provides
31. e the number to use right click and choose Call then click the desired number E mail a contact who has an Right click and choose Send E mail e mail address Send an IM to a contact who Right click and choose Instant Message has a SIP address You can watch the contact s See Table 2 on page 26 for the meaning of the availability icons availability if the contact has a See Availability on page 23 for information on obtaining availability SIP address information Managing Contacts Adding Deleting or Renaming Groups Click the Contacts menu and choose Manage Groups The Manage Groups dialog box appears e To create a new group click New Group type a name and press Enter e To rename click on the group so that only the text is selected Type the new text and press Enter e To delete a group select the group and choose Delete Group The group is deleted The contacts in that group are moved to No Group Adding a Contact Click the Contacts menu and choose Add Contact The Contact Properties dialog box appears see below Finding a Contact If the contacts list is long use the field to filter the contacts that are displayed To clear the filter and redisplay all contacts clear the field Changing Contact Information To change the information for a contact right click the contact and choose Edit The Contact Properties dialog box appears see below Some of the changes you can make are e Change any con
32. email_address4 custom_ fields3 email_address5 custom_fields4 Spa AN O l mg Tp _ lp ha TT AN ipcadieest TC AN O TT AN CC ET TT CT CET Tp _ pomem O AN CI CI o en O S Q lt l a aul address 63 CounterPath eyeBeam 1 5 Appendix D Location of Files System files are copied to the install directory you specified when installing The default install directory is C Program Files CounterPath eyeBeam 1 51 The directory contains e the executable eyeBeam exe e emoticons e eyeCall dll used to make calls from Microsoft Outlook e other dll files including dll files for supported codecs e unins000 dat which contains information about uninstalls of eyeBeam e ico e cat e inf e sys Data files are saved in the Counterpath folder in the standard location for application data as defined in Windows This location is typically C Documents and Settings lt user name gt Local Settings Application Data CounterPath eyeBeam n n lt user name gt 64 CounterPath eyeBeam 1 5 Appendix E Alternative Ways of Running eyeBeam E 1 From a Hyperlink You can attach a hyperlink to a phone number or SIP address that when clicked starts eyeBeam and dials the number Attach a hyperlink with this format lt a href sip lt address or number gt gt dial lt address or number gt lt a gt For example lt a href sip kpereiraedomain com gt dial kpereiraedomain com lt a gt E 2 From the Command
33. er The factory setting is 600 51 CounterPath eyeBeam 1 5 Account Properties Security Properties of Account2 AAVL AAVVL x Account Voicemail Topology Presence Storage Security Advanced Signalling Transport Encrypted or TLS must be selected to enable media encryption Media Encryption f Make and accept only encrypted calls f Prefer to make and accept encrypted calls f Make unencrypted calls accept all calls Bo not allow encrypted calls Table 13 Account Properties Security OE O Signaling Transport Contact your VoIP service provider to identify the types of transport that are supported Then choose a supported transport e Automatic eyeBeam sets up the transport based on the capabilities of the network and the eyeBeam computer Choose this option if you do not care which transport is used Encrypted Currently this option means TLS will be used Choose this option to request signaling encryption or both signaling and media encryption TCP This transport provides no signaling security UDP This transport provides no signaling security TLS Choose this option to request signaling encryption or both signaling and media encryption Media Encryption See Table 14 on page 53 The factory setting is Make unencrypted calls accept all calls You can set up eyeBeam for the type of security encryption you want for incoming and outgoing calls eyeBeam s
34. er click CONF Removing a Party during an Active Conference 1 Suspend the conference by clicking CONF 2 Select the line of the participant who will be leaving the conference 3 Say goodbye to the party then click 4 Click CONF to re establish the conference A party can also leave a conference on their own by simply hanging up Removing all Parties If the conference call is in progress not on hold you can hang up on all parties and end the conference by clicking 13 CounterPath eyeBeam 1 5 AA Off and AC On You answer calls manually and eyeBeam adds each to the conference automatically 1 Click AC on 2 Manually answer the first call There is no need to put the call on hold 3 When the next call comes in on another line answer the call As soon as you answer the call a conference will be set up between the three parties e The conference is established even if you had another line on hold e All lines are included in the conference call including all those that are on hold 4 While the conference is in progress and if another call comes 1n as soon as you answer the call it will automatically be added to the conference If the conference was on hold it will be automatically be re established with all lines both those on hold and those that are active Conference Server Mode AA on and AC On eyeBeam acts as a fully automated conference server 1 Click AC on and AA on 2 When the first call
35. ern has a dot and the T timer The performed minimum requirements are met If the T timer expires this pattern s account 1s selected and the transformation is performed Complete match The pattern has no dot and no T timer This pattern s account is immediately selected and the There is a perfect match associated transformation is performed The pattern has a dot but does not have the T timer The minimum requirements are met The characters typed do not match the patterns If you stop typing nothing happens even after the T for any dialing plan timer and long timer have expired If you press Enter or Dial then the default account is selected and no transformation is performed B 3 Examples Example 1 a a T xxxxxxx T match 2 pre 9 This simple example shows how to differentiate between a PSTN number and a SIP address and how to add a 9 dialing prefix only to the PSTN number Example 2 3xxT 1XXXXXXXXXX 2 9 xxxxxxxxx x T match 2 pre 9 match 3 pre 91 match 4 prestrip 1 pre 9011 3xxT The first pattern is any three digit number beginning with 3 No transformation The assumption is that this is an internal extension The timer forces eyeBeam to wait after detecting a three digit number beginning with 3 in case you are actually dialing a local call starting with 3 lxxxXXXXXXX The second pattern is any eleven digit number beginning with 1 Prefix with 9 and dial as is The assumption is that th
36. es and you can set up eyeBeam to view the availability of other contacts Availability of other people Your availability Calls amp Contacts Ol Reattach X G Available Sharing Availability Watching Others Availability To be able to see the availability of another person either add that person to the Contacts list with the Show this contact s Availability field checked or modify the existing contact informaton so that this field is checked For more information see page 18 As soon as the person is set up in this way in your Contacts list eye Beam sends them a notification request The request asks that you be able to see that person s availability If the person allows this request then the icon beside their name in your Contacts lists becomes color coded see below for details so you can determine their availability Allowing Other Parties to See your Availability Publishing your Availability Continuing from above when the other person allows the notification request your name is added to their Contacts list As soon as you are added to their list a request is sent back to you requesting that that they be able to see you If you do not yet have a privacy rule set up for this peron this request appears to you as a New Contact Request If you set up a privacy rule before this person has a chance to contact you then you will never see this request eyeBeam will automatically reply to the request accordin
37. g plan in turn starting with the first listed account The process 1s slightly different depending on how the call 1s placed e Ifthe input was dragged or selected then the entire input is compared to each dialing plan If a complete match is found then that account is selected and the associated transformation is performed If no match is found the default account is selected and no transformation is performed e If you are typing the input the digits are compared one by one as they are entered The comparison will result in one of the types of matches described in the table below It is possible for the same input to get matched to different dialing plans depending on whether the input is entered on the fly or dragged It is important to keep this in mind when designing dialing plan patterns 60 CounterPath eyeBeam 1 5 Results of the Comparison Table 17 Partial match The characters typed so far follow the pattern but If you press Enter or Dial then the default account No there are not yet enough characters for a pending transformation is performed or complete match If you stop typing for the long timer length 20 seconds then the default account is selected No transformation is performed on the characters typed so far Pending match The pattern has no dot but does have the T If you press Enter or Dial this pattern s account is timer There is a perfect match immediately selected and the transformation 1s The patt
38. g to the rule 23 CounterPath eyeBeam 1 5 New Contact Request xX kokila kKpereira domain com has requested permission to be able to see if you are online or not Would vou like to allow this Allow and add to my Contact List Deny Respond to the request The other person will be able to see your availability The other person will be added to your privacy rules with Show my Status set to Yes Allow and add This button appears only if the other person is The other person will be able to see your availability The not already on your contact list other person will be added to your Contacts list The other When you click Allow and add the Add person will be added to your privacy rules with Show my i Status set to No You can later change this rule see Contact dialog box appears Complete the page 27 dialog box and press OK For more information on the fields see Managing In the future you will not receive this request from this Contacts on page 18 person because you have set up a rule to allow or ban that person from seeing your availability In addition this same request will be sent to the other person so that you can see their availability The other person will not be able to see your availability The other person will be added to your privacy rules with Show my Status set to No Close the window The other person will not be able to see your availability The other pe
39. h field Ll Contacts 7 S a xs 1 a Family s i T J Ey Kokila UE The availability of others See page 23 Work mm a Mayumi Suzuki a Frank Chan Mo Group Amir The Contacts tab displays your contacts and lets you specify multiple contact methods for them including e SIP address softphone e Home phone number e Cellphone number e E mail You can identify one of these contacts as the primary contact method You can phone any contact If the contact has a SIP address you can also and send instant messages watch their availability and let them watch your availability If the contact has an e mail address you can send an e mail from eyeBeam Contacts are typically organized into groups eyeBeam includes three built in groups Family Friends Work You can add more groups as desired Changing the Contacts List View To display the drawer in a resizeable window detach the Calls amp Contacts drawer e To show contacts organized into groups click the Contacts menu and choose Show Categorized e To show only the contacts who are set up for Available and who are currently online click the Contacts menu and choose Show only contacts with availability e To sort contacts click the Contacts menu and choose the desired sort rule 17 CounterPath eyeBeam 1 5 Using Contacts Call a contact To use the person s primary number double click or drag the contact to the Call display To choos
40. how your VoIP service provider supports Flash Sending to Voicemail DND and Forwarding Calls Send to Voicemail When a call comes in you can send it to voicemail by clicking A on the Call display You can access your voicemail messages by clicking the 4 on the Call display this icon is only displayed if you have new messages For important information on how voicemail works see Setting up for Voicemail on page 5 DND Do Not Disturb Click DND on the dialpad All incoming calls will be sent to voicemail or given an audible busy indication depending on how the VoIP service provider has set up this featur Forwarding Calls You can enable or disable forwarding When forwarding 1s enabled every call comes in will be forwarded to another phone number other than voicemail To enable forwarding click at the top of the phone and choose SIP Account Settings Click Properties click the Voicemail tab and complete the Forwarding section For complete details see Account Properties Voicemail on page 46 12 CounterPath eyeBeam 1 5 3 6 Conference Calls There are three ways to set up a conference call e Manual Setup AA Off and AC Off below e AA Off and AC On on page 14 e Conference Server Mode AA on and AC On on page 14 Manual Setup AA Off and AC Off You can host a conference by calling the other parties involved or by allowing them to arrange the call themselves Sta
41. ified period Typically on This feature might be turned off if for example a PBX server already handles inactivity issues 40 CounterPath eyeBeam 1 5 Options Advanced Quality of Service Use DSCP TOS value 1 63 Audio Codecs Use service type o P Reserve bandwidth when available Video Codecs These fields appear only on versions of xa eyeBeam that include video La Use DSCP TOS value 1 63 Network Quality of Service Use service type None E Use DSCP TOS value 1 63 Diagnostics Apply Revert Cancel The Quality of Service pane lets you request a specific transport service for audio video and signaling traffic There are two types of services The service to use depends on what your VoIP service provider supports e GQoS which is available for audio and video e DSCP also known as ToS which is available for audio video and signaling In addition if you are running eyeBeam on Windows on an Intel Centrino Duo mobile technology based laptop you can request to reserve bandwidth for audio traffic on wireless networks using 802 1 le If bandwidth is available when the call is placed it will be reserved for the call possibly resulting in better audio service For Windows installations there are restrictions on the service you can use based on your version of Windows Table 7 Windows Support for QoS Windows 98 Windows NT Windows 2000 Wi
42. is is a long distance PSTN call within North America within North America all long distance calls start with 1 2 9 XxxxXXXXXX The third pattern is any ten digit number beginning with a number other than 1 The assumption is that this is a local PSTN call within a ten digit dialing zone x T The fourth pattern is a number of any length that begins with to indicate an international PSTN call from North America Delete the prefix with 9011 011 1s the number to access an international line from North America match 2 pre 9 For the second pattern prefix 9 to access an outside line match 3 pre 91 For the third pattern prefix 9 and 1 to access an outside line and enter the long distance code match 4 prestrip 1 pre 9011 For the fourth pattern remove the and prefix 9011 to access an outside line and enter the international code 61 CounterPath eyeBeam 1 5 Example 3 H1IXXXXXXXT 19XXXXXXX XXXXXXXT 9XXXXXXX match 1 prestrip 2 pre 9 match 2 prestrip 2 match 3 pre 9 Table 18 lxxxxxxxT The pattern is a dialing prefix followed by seven digits The timer forces eyeBeam to wait to allow a match to the second pattern The 1 is stripped off and 9 is prepended to access an outside line The pattern is a dialing prefix followed by a 9 and seven digits The 1 is stripped off XXXXXXXT The pattern is seven digits The timer forces eyeBeam to wait to allow matching to the fourth pattern 9 is prepended to ac
43. ise AE A Typically on for the speakerphone speakephone or none The volume of the ringer Camera This field appears only on version of eyeBeam that include video functionality Complete this field only 1f you have disabled zero touch device configuration see page 31 Select the camera model 36 CounterPath eyeBeam 1 5 Options Advanced Audio Codecs Disabled codecs Enabled codecs BroadVolce 32 FEC G711 alaw LEE L16 PCM Wideband Audio Codecs Speex di Speex Wideband FEC Video Codecs ta Network vo Codec Properties Quality of Service Description B Bitrate range bps T E T Fidelity Best Quality PESQ 0 0 45 Diagnostics Apply Revert Cancel This pane shows all the codecs that are included in the retail version of eyeBeam You can enable or disable codecs as desired With only one codec enabled all calls made will use that codec With more than one codec enabled eyeBeam automatically chooses the best codec based on the other party s capability the available bandwidth and network conditions You cannot change the properties of any codecs About Codecs Audio codecs describe the format by which audio streams are compressed for transmission over networks Codecs can be categorized as either narrowband or wideband e Narrowband codecs work with low bandwidth such as a dialup internet connection These codecs have a sampli
44. ise eyeBeam includes a feature Preserve bandwidth on the Network pane of the Options window that controls whether audio 1s transmitted when VAD determines that noone is actually speaking An electronic business card that is often attached to an email It often appears as a signature block that identifies the person their title and their business Voice over Internet Protocol A variation of IP used for sending voice data over the internet in other words used for making phone calls over the internet A business that provides a VoIP service allowing a user to connect to the internet in order to make VoIP phone calls using eyeBeam The VoIP service provider sets up a SIP account for the user Or WAVE A file format standard for storing audio on PCs 67
45. it map rules apply For this reason there are some special cases included in the table below The following table describes the most common elements As mentioned all regular expression elements are supported Bemm A Bmgmm 7 0123456789 Literal digits used as 1s atoz Literals Literal characters used as is Special cases e The literal x character is represented by x e The literal t character is represented by t Digit map rules Wildcard for any single digit 0 to 9 a Regular Wildcard for any single alphanumeric character expression rules digit digit Regular A digit within the specified range expression rules character Regular A character within the specified range character expression rules digitl dig1t2 Regular One of the characters in the collection digit3 expression rules Digit map rules Repeat the last element 0 or more times For example xxxx means repeat the last x 0 or more times which means this pattern matches three or more digits not four or more digits Use of this element results in a pattern with minimum requirements length For example if one pattern is xxx and the other pattern is xxxxxxx then adding the timer lets you continue typing past three digits in order to get a match on the second pattern In this situation the T timer should be included in the shorter pattern T Digit map rules A timeout period will take place before automatic dialing starts The T timer for
46. item takes you to http support counterpath net About Exit To exit eyeBeam 30 CounterPath eyeBeam 1 5 6 1 Options Options are settings and preferences that apply to all accounts Options General Application General e ban Hi when Windows starts e Prompt when shut down T Turn letters into digits when typing into the phone Application MOTE This option can be toggled while dialing by pressing the spacebar Alerts and Sounds Recent Calls E Number of calls in each list 10 Contact List Double clicking on a contact will send an instant message to this contact place a call to this contact Zero Touch Configuration e Enable Zero Touch device configuration W Enable Zero Touch bandwidth detection J Enable status bar messages Media Folder For recording ciiDecuments and Settings catherinelMy Docurr oe Apply Revert Cancel Table 3 Options General Application O OA AA Always on top of other applications Click on or off to suit your preference Launch when Windows starts Click on or off to suit your preference Prompt when shutdown when shutdown Click on or off to suit Click on or off to suit your preference Click on or off to suit your preference Turn Prom ven a into digits when typing into the Click on or off to suit your preference phone You can also turn this feature on and off at any time by pressing the spacebar Num
47. ive calls on that account You can enable as many accounts as you want Click the Enable box beside each account Setting the Default Account When you start eyeBeam or change the enabled accounts eyeBeam automatically logs in to each enabled account One of these accounts is always the default account You can set any account as the default account click on the account and click the Make Default button Rules for Enabled Accounts and Default Account The rules for enabled and default accounts are e When multiple accounts are enabled you will be able to receive calls on all those accounts e When multiple accounts are enabled and you place a call without including a prefix eyeBeam determines which account to use for the call If eyeBeam cannot determine which account 1s the best choice it will use the default account For information on dialing prefixes see Account Properties Account on page 44 e When only one account is enabled it is automatically set as the default You will be able to place and receive calls only on this account e You can never place a call on a disabled account even if you enter a prefix If you place a call that is only known to the service provider of a disabled account it will fail with a Not found message e You can never receive a call on a disabled account If another party phones you on a number that is only known to a disabled account the call will never appear on your phone
48. k Select More and select several groups The new contact will be added to each group Create a new group by clearing the field and typing in a new name The new contact will be added to this new group Clear the displayed group in order to add the contact to No Group Contact Methods Enter as many contact methods as you want E mail and SIP entries must have the format lt name gt lt domain gt If necessary change the primary Contact Method Show this contact s Click in order to obtain this contact s availability and display it on the Contacts list This field is Availability only enabled when a SIP address is specified This contact will have a y beside their name in the Contacts list Initially this icon will be gray later its color will change to indicate the current availability For details on availability see page 23 19 CounterPath eyeBeam 1 5 Importing Contacts You can import a contacts list from e A comma separated file Use this method to import from a Microsoft Excel O file You will first have to set up the file see below e A Microsoft Outlook or Microsoft Exchange contacts list a pst file e A vCard file vcf file A vCar 20 CounterPath eyeBeam 1 5 4 3 Calls Tab Calls amp Contacts ml Detach 7 a Available ba Calls s Missed Calls 3 Mayumi Suzuki Received Calls speis TI sy kokila i ta kokila o Dialed Calls ng Blocked Incoming Calls Ly
49. lls In this case turning this field on may cause registration to fail when you close the Account Properties window meaning that your eyeBeam cannot register with your VoIP service provider 44 CounterPath eyeBeam 1 5 Table 8 Account Properties Account A AA Send outbound via Choose the setting specified by your VoIP service provider e Domain If your VoIP service provider requires that traffic be directed to proxies that are discovered via the domain Proxy If your VoIP service provider has an outbound proxy address and requires that you provide the address to eyeBeam For the address enter a domain name for example domain com or an IP address for example 123 456 789 012 e Target domain To send directly to the other party s domain Dialing Plan Information about the syntax of the numbers used by this VoIP service provider Provided by the service provider The default plan is 1 a a T match 1 prestrip 2 It is possible that this plan will work for you If you can place a successful call then the dialing plan is suitable If you cannot make a call or if you want to set up a dialing plan for you own reasons see Dialing Plan on page 58 45 CounterPath eyeBeam 1 5 Account Properties Voicemail Properties of Accoumtz O O O O O OOOO Account Voicemail Topology Presence Storage Security Advanced W Check For voice mail Number to dial For checking voicemail Number for
50. ndows XP S555 0 0 i ETMS ION eyeBeam supports 802 1p QoS packet tagging If you set up for QoS eyeBeam will include the specified information in the packets that it sends to the network provider Whether the packet is delivered with the specified service depends on whether your broadband router and the network provider between you and the other party supports multiple transport services In other words whether each network provider reads the QoS information and prioritizes packet delivery based on the requested service 41 CounterPath eyeBeam 1 5 Options Advanced Diagnostics l3 Diagnostic log levels For components Audio Codecs i None di 7 Minimal Video Codecs Debug ta Network Quality of Service Destination B Diagnostic log output C IDGCLIRIE 111CATHER 11LGCAL5 11TempiC T Diagnostics Open diagnostic Folder Send diagnostic logs Apply Revert Cancel This screen lets you enable logging to files Logging uses computer resources so you should only enable 1t when instructed by a customer support representative To set up logging 1 Click Enable logging 2 Set the logging level 3 Specify the folder where logs will be saved 4 Click Apply Activity on eyeBeam will be logged to csv files in the specified folder A new set of files is started each time you log on In order not to create large files when logging which may create computer problems you must not
51. ng rate of 8 KHz e Wideband codecs work with high bandwidths and result in better audio quality However they do not work with PSTN These codecs have a sampling rate of 16 KHz Supported Codecs eyeBeam supports a wide range of codecs See Table 5 below 37 CounterPath eyeBeam 1 5 Table 5 Audio Codecs Supported in eyeBeam eC a a j 7 j Broadvoice 32 FEC DVI4 DVI4 Wideband G 71laLaw G 71luLaw G722 G723 G726 N No l l S GSM iLBC EBC LI6PCMWadbad TO Jy IU Speex Wideband A AMS Speex Wideband FEC A EE O EC il il gt i il 38 CounterPath eyeBeam 1 5 Options Advanced Video Codecs Disabled codecs Enabled codecs Audio Codecs Video Codecs ta Network Ze Codec Properties Quality of Service Description E CPU Usage Diagnostics Quality Apply Revert Cancel This pane appears only on versions of eyeBeam that include video functionality Video codecs describe the format by which video streams are compressed for transmission over networks Some codecs require less bandwidth than others but may result in lower video quality You can enable or disable codecs as desired You may decide to disable a codec even though your service provider supports it With only one codec enabled all calls made will use that particular compression format With more than one codec enabled eyeBeam automatically chooses the
52. ny of the lists in the Calls tab to the Call display For information on this drawer see page 16 If the Contacts list contains lots of contacts use the field to filter the list Then drag the entry Right clicking Right click an entry on the Contacts tab or any of the lists in the Calls tab and choose Phone this Person For information on this drawer see page 16 If the Contacts list contains lots of contacts use the field to filter the list Then right click the entry Press Redial From Outlook If you have set up contacts in Microsoft Outlook you can place a call from there e Double click the contact in the Contacts list in Outlook The Contact dialog box appears e Click the Af in the top left corner and select the phone number to dial As soon as you release eyeBeam will be brought to the front or will be started and the call will be placed For information on how eyeBeam and Outlook contacts work together see Exporting Contacts on page 20 If you have turned on Call Alerts the Call Alert box appears at the bottom of 3 the screen For information on turning on alerts see page 33 Calling Kokila You will hear a ringing tone while eyeBeam attempts to make a connection zE Hang up Encryption The outgoing call may be encrypted depending on your security settings For information on the current security settings see page 52 e Ifan encrypted call is established the 4 icon appears on the
53. o that when the softphone is covered or minimized you will be notified when a call comes in See Options General Alerts and Sounds on page 33 Receiving a New Contact Request If availability is enabled then at any time you may get a New xj Contact Request dialog box on your softphone For information on kokia koereradomsin com this request see cc Avail ability on p a g e 23 has requested permission to be able to see if you are online or not Would you like to allow this Allow and add to my Contact List Deny CounterPath eyeBeam 1 5 3 3 Placing a Call You can contact someone using e The SIP address kpereira domain com e A traditonal phone number if supported by your VoIP service provider M3 O A 1 Enter the SIP address or number in the Call display using the softphone keypad or the computer keyboard e For the name you can enter the entire name kpereira domain com or just the name kpereira e If you start to enter a name and the Turn Letters feature is on then these letters are converted to numbers Press Clear then press spacebar and try again See Options General Application on page 31 for details on the Turn Letters feature 2 Click amp or press Enter Partial keying As you key in an entry a suggestion for completing the entry may appear Press Tab to accept the suggestion Then click amp or press Enter Drag and drop Drag an entry from the Contacts tab or a
54. re information see page 16 CounterPath eyeBeam 1 5 3 2 Starting eyeBeam 1 Start eyeBeam as you would any other program Use the Windows Start menu or double click the oo desktop icon The softphone appears 2 If you are prompted for a license key then you have not yet set up eyeBeam See Configuring eyeBeam on page 4 3 Take the appropriate action e If one or more accounts have been set up and at least one account is enabled the next message is Registering eyeBeam attempts to log into every enabled account When login is complete the Call display shows Ready Your user name is e If at least one account is set up but none are enabled the SIP Accounts window appears Enable one or more accounts and select the default account To enable accounts and set a default see SIP Accounts on page 43 e If no accounts have been set up the final message is Awaiting proxy login information You must set up accounts See Configuring eyeBeam on page 4 When you are logged in the Call display shows Ready Your username is If several accounts are enabled the name is that of the default account For general information on enabling see Rules for Enabled Accounts and Default Account on page 43 Showing and Hiding the Softphone If you click a to minimize the softphone you will still be able to receive calls If you exit when eyeBeam is minimized eyeBeam wil start next time as minimized You can set up eyeBeam s
55. rson spammer spanmeradomaing com Person Add Delete Allow Phone APSA Yes Yes Yes Yes Ma Allow IM AA AA Yes Yes Yes No No Show My Status MMA AA Yes Yes Yes Ma Ma a For information on privacy rules see page 27 6 4 Open Diagnostic Log and Folder For information on these menu items see Options Advanced Diagnostics on page 42 56 CounterPath eyeBeam 1 5 Appendix A Application Hot Keys Table 16 Application Hot Keys Select Line 1 Select Line 2 Select Line 3 Select Line 4 Select Line 5 Select Line 6 Fl or Ctrl 1 F2 or Ctrl 2 F3 or Ctrl 3 F4 or Ctrl 4 F5 or Ctrl 5 F6 or Ctrl 6 SE TE AER AA Turn Auto Answer on off 57 CounterPath eyeBeam 1 5 Appendix B Dialing Plan When a call attempt is made the call input what you type select or drag onto the Call display is processed to select the account to use and to modify the input if that is required to ensure that the call gets placed successfully This ability to select an account and modify the input relies on the existence of a dialing plan for each account The input is processed as follows e Cleanup Inputaao 58 CounterPath eyeBeam 1 5 Pattern Valid Content The content for a pattern follows the digit map rules of RFC 2705 supplemented by the rules for regular expressions Where there is an overlap between the digit map and regular expression rules the dig
56. rson will not be added to your privacy rules 24 CounterPath eyeBeam 1 5 The following chart illustrates how the sharing of availability occurs Joseph Kokila Joseph adds Kokila to his contact list Availability icon is added for Kokila colored gray Joseph s eyeBeam sends let me see you Notification request to Kokila p gt Kokila gets Notification request and responds Allow and add Availability icon is added for Joseph colored gray lt Response sent Kokila s availability icon k turns green Kokila s eyeBeam sends let me see you Notification request to Joseph Joseph gets Notification request and responds Allow and ado Response sent gt yg Joseph s availability icon turns green Changing Availability Permissions e If you no longer want another person to be able to see your availability change the Show My Status field for that person on the Privacy Rules See page 27 The icon for that person in the Contacts tab changes to Offline e If you no longer want to watch another person s availability remove them from the uncheck the Show this contact s Availability field on the Contact Properties dialog box see page 17 25 CounterPath eyeBeam 1 5 Setting your Availability Changing your Availability Click the down arrow beside the status indicator and select the desired availability See Table 2 below When your availability changes the
57. rting a Conference Call To host a conference between several callers 1 With one active call on one of the lines place the call on hold by either e selecting another line and dialing a third party or e clicking an incoming call 2 To conference in all lines click CONF All lines will be part of the conference both the lines on and the line you are speaking to if any 3 To suspend the conference click CONF again to place the other parties on hold The other participants cannot speak to one another You can talk privately to one line by clicking the appropriate line If another call comes in while the conference is on hold you can choose to answer this line If you then click CONF again all lines including the new line will be added to the conference 4 To restart the conference click CONF again Note that you can be the host even if you did not initiate the call to the first person For example one person can phone you then you can place and accept other calls and establish the conference Adding a Party to an Active Conference 1 Place the conference on hold by clicking CONF 2 Invite another party to the conference by either e Selecting the line of an incoming call e Selecting an available line to initiate a call to an outside party e Right clicking a name in the Calls amp Contacts tab You can speak to this new party while the conference is on hold 3 To conference in all lines including the newcom
58. s page you can e Work with ringtones You can import a ringtone a WAV file You can play to try it out You can activate one ringtone You can delete a ringtone e Set up eyeBeam to bring the softphone to the front automatically when a call comes in e Set up eyeBeam to display the Call Alert box see right when a call comes in either always or only when the softphone 1s not visible a eyeHeam Incoming call from Kokila Answer 8 Ignore 33 CounterPath eyeBeam 1 5 Options General Status General Application Alerts and Sounds New Edit Delete Auto detect idleness after l minutes of inactivity Apply Revert Cancel E ee eoe This screen lets you add status indicators to the standard Availability indicators built into eyeBeam For more information on availability see page 23 e You can set the Idle timer This is the time since you last moved or clicked the mouse or pressed a keyboard key after which eyeBeam will automatically change your Availability to Idle e You can add a custom indicator click New type in the status description and assign an icon For example you might create an indicator called Client meeting with the Away icon e You can edit or delete a custom indicator 34 CounterPath eyeBeam 1 5 Options General Device Table 4 Options General Device Description Speaker device Change these fields only if you want to override
59. sending calls to voicemail Send calls to voicemail if unanswered For seconds Forwarding Always Forward to this address Forward to this address when busy These settings let you set up eyeBeam to forward calls in several situations Your service provider may also provide the ability to set up for voicemail outside of eyeBeam for example by phoning a SIP address and following the voice prompts or by accessing a website Check with your service provider to determine if another setup mechanism is available If so check what the settings are in that setup and make sure you do enter compatible information in eyeBeam In particular if your service provider has a mechanism for call forwarding find out if you should leave the Forwarding settings on this Voicemail tab blank Table 9 Account Properties Voicemail AS E ee Check for voicemail If your VoIP service includes voicemail choose the setting specified by your VoIP service provider e On eyeBeam will subscribe to be notified when there is a voicemail for you e Off the service provider may be set up to advise eyeBeam when there is a voicemail for you check with your service provider for details If your VoIP service does not include voicemail choose Off Voicemail is controlled by your VoIP service provider not by eyeBeam Contact your service provider for information on using voicemail Number to dial for checking voicemail Complete only if your
60. sy typing a message when you receive an incoming message from the same person that requires an immediate response Clicking Send sends only the currently displayed tab Adding the Remote Party to your Contacts List You can click amp in order to add that person to the Contacts GA co xl list Display Mame EXT The Add Contact dialog box appears Complete the dialog 40 characters maximum box and press OK For more information on the fields see sip BrigittavanBers domainNL cam Managing Contacts on page 18 eee ae More Contact Info Cancel 29 CounterPath eyeBeam 1 5 6 The eyeBeam Menu Access the eyeBeam menu by clicking at the top of the phone The menu items are Options Options control the way that you work with eyeBeam and apply to all accounts See Options General Application on page 31 SIP Account Settings These settings control how eyeBeam interacts with your VoIP service provider and are set individually for each account See page 43 Privacy Rules See page 56 Open Diagnostic Log Customer support may ask you to open this log if you are experiencing problems with eyeBeam For information see Options Advanced Diagnostics on page 42 Open Diagnostic Folder Customer support may ask you to open the diagnostics log if you are experiencing problems with eyeBeam For information see Options Advanced Diagnostics on page 42 Help This menu
61. tact details e Add delete or change a contact method e Change the primary contact method e Move a contact to another group by selecting a different group e Add an existing contact to more groups by selecting one or more extra groups e Change the Show this contact s Availability checkbox to enable or disable availability information for this contact For information on availability see page 23 Moving or Deleting a Contact e To drag a contact to a different group select 1t and drag it to the new Group name e To delete a contact right click the contact and choose Delete The contact is removed from this group 18 CounterPath eyeBeam 1 5 Contact Properties Dialog Box x General Details First Last Mame Kokila Pereira Display as kokila Groupts Family Select More Contact Methods Type Phone Address ib Business e E mail iF Fax ih Home fr Mobile fs Softphone kpereiamdomain com Show this contact s Availability i Cancel 1 Enter the desired information on the two tabs 2 When you click OK the contact is added to the specified group or groups with the specified primary contact method displayed in the list Table 1 Contact Properties Dialog Box O aA _N Name Complete as desired Display as Required This is the name that will appear in the Call display and the Call Alert when this person phones you Group s Either Choose one group Clic
62. the device selected by zero Microphone device touch device configuration see page 31 In both these fields select the headset you are using The headset is the device that is usually used for audio out the sound you hear and audio in recording your voice The only situation in which the headset is not used is when the Speaker Phone button on the dialpad is pressed Therefore unless you will always be using eyeBeam in speakerphone mode you must make a selection here Select the headset in both the Speaker device field and Microphone device field Use acoustic echo cancellation AEC Reduces the echo effect that can arise with a speakerphone or that can arise if the sound from the speakerphone or headphone leaks into the microphone Turning this feature on improves sound quality Typically on Use auto gain control AGC Automatically adjusts the microphone volume level so that the other party does not hear the distortion that might be caused by too high a microphone input or too low volume due to too low input level Typically on Use noise reduction Automatically attempts to remove background noise Typically off for the headset 35 CounterPath eyeBeam 1 5 Table 4 Options General Device A Description Speakerphone Speaker device Change this field only 1f you want to override the device selected by zero touch device configuration see page 31 Make the appropriate choice e Select the device that
63. the user the ability to make VoIP phone calls The account encapsulates the rules and functions the user can access The address used to connect to a SIP endpoint In other words the phone number used in a VoIP phone call For example sip joseph domainA com Secure Real time Transport Protocol A protocol for delivering the media portion of a data transmission over an IP network SRTP 1s a secure protocol which means tht the media 1s encrypted RTP 1s another media protocol Transmission Control Protocol A transport protocol for delivering data over an IP network Other transport protocols are TLS and UDP Transport Layer Security A transport protocol for delivering data over an IP network TLS is a secure transport protocol which means that all the data being transmitted signaling and media 1s encrypted Other transport protocols are TCP and UDP User Datagram Protocol A transport protocol for delivering data over an IP network Other transport protocols are TCP and TLS Uniform Resource Identifier A name or address that identifies a location on the world wide web A SIP address is a type of URI Uniform Resource Locator A URI that both identifies a name or address and indicates how to locate it Universal Serial Bus device A device that follows a specific communications standard A headset may be a USB type of headset Voice Activity Detection A technology that detects if audio is a human voice or background no
64. top video panel if they have enabled video at their end Adjusting Volume and Muting Use the microphone slider on the left to adjust the volume of your voice for your listeners Use the speaker adjustment on the right to adjust the sound you are hearing Mute Click on the dial pad to prevent the other party or parties for a conference call from hearing you The La icon appears on the Call display When you mute you may also want to stop video feed if any Speakerphone a speakerphone device Call Record Click REC at any time during the call Click again to stop recording Recordings are saved as WAV files for audio AVI files for video 1n the location specified In the Options window Click a near the top of the Call display and select Options then display the Application pane Call Information To view information such as the current codecs hover over the line button for example line 1 that the call 1s being made on Information appears in the tool tip Add to Contacts List At any time during a call you can click on the Call display to add the other party to your Contacts list For information on the fields on the dialog box and on contacts list in general see page 17 Unattended Basic Call Transfer To transfer without informng the third party that a call 1s coming their way 1 Click XFER on the dial pad The line and the XFER LED turn blue 2 Enter the number to which the call is to be transferred
65. up the final message 1s Awaiting proxy login information You must set up accounts See Setting up Accounts on page 4 Make sure that you have enabled at least one account You can enable more than one account at the same time Each time you start eyeBeam you will automatically be logged into every enabled account To enable an account click at the top of the softphone choose SIP Account Settings and click enable for the desired account For more information on enabling see page 43 Setting up Accounts Properties of Account 1 x Account voicemail Topology Presence Storage Security Advanced User Details Display Mame User name 331 Password su n nung Authorization user name Domain counterpath com Domain Proxy F Register with domain and receive incoming calls Send m thi tnr wia _ l domain proxy gdress target domain SIP Listen Part TT TT TT TT Manual override Dialing plan 11ala T match 1 prestri 1 Create the account Click at the top of the phone and choose SIP Account Settings Click Add The Properties of Account window appears 2 In the Account tab complete the User Details area 3 For the remaining tabs you can accept the default settings or you change them to suit your setup Settings that you may need to change immediately include e Account tab Domain Proxy area e Topology tab if your computer
66. upports e Signaling encryption using TLS e Media encryption using SRTP Setting up for Security outside of eyeBeam When using TLS you must have the root certificate that signs the proxy s chain of certificates In most cases the root certification will already be installed Procedures for the exchange of certificates are outside the scope of this documentation The certificates must be stored on the eyeBeam computer in the root certificate store 52 CounterPath eyeBeam 1 5 Setting up the root certificate on your computer ensures that the connection to the proxy is TLS secure the first hop Any proxy in the chain between you and the caller that does not support TLS may cause an insecure link in the chain Therefore if the other party is outside your domain you cannot be completely sure that the call is secured at the signaling level which means that you cannot be sure that it is secured at the media level When a call with both signaling and media encryption is established eyeBeam displays the encryption icon 4 This icon indicates that the call is secure between each caller and their proxy first and last hop and that it may or may not be secure for other hops When a call with no encryption or with only signaling encryption is established eyeBeam displays the unencrypted icon 3 Setting up for Security within eyeBeam The options for media encryption are described In the following table Table 14 Security Options
67. values will already be on the new tab you will not have to set them up again For information on the use of this tab see Using Remote Storage on page 20 Properties of Account N x Account Voicemail Topology Fresence Storage Security Advanced Storage method Server Settings I Use SIP credentials Username Password Root URL https 1uebra domain mebdaw fusername Webby poll time 600 seconds Table 12 Account Properties Storage AAA A A Storage method The storage method to be used for the Contacts list file and the presence rules The file can be stored locally or on a remote computer e Local e WebDAV e XCAP The storage method that is valid for your setup is controlled to some extent by the Presence Mode on the Presence tab If Presence Mode is set to Presence Agent only the XCap storage method 1s valid If Presence Mode 1s set to Peer topeer or Disabled any storage method is valid Use SIP credentials Check this box to use the username and password from your SIP account in order to log into the storage server Otherwise uncheck this box and complete the Username and Password fields Not used for Local URL of an appropriate root folder on the remote server Not used for Local The factory setting is https webdav domain webdav username WebDAV poll time Enabled only for WebDAV The time that elapses between polling for new contact data from the remote serv
68. welve In theory such daisy chains would allow for an unlimited number of parties in a conference call However in a real scenario the number of participants is limited by bandwidth constraints at each of the conference host s computers causing audio quality to degrade more and more as new participants are added eyeBeam will automatically switch to the best codecs available as required as participants are added For information on codecs see Options Advanced Audio Codecs on page 37 If the audio on the conference call 1s of poor quality then your conference 1s probably beyond the limits of your very best codec the conference is too big 15 CounterPath eyeBeam 1 5 4 Managing Calls and Contacts 4 1 Calls 8 Contacts Drawer To display the eyeBeam Calls amp Contacts drawer click the black button toward the extreme right edge of the softphone application You can open display and close hide this drawer at any time Calls amp Contacts Detach Y Available Your availability See page 23 LL Contacts Family Contacts See page 17 sjpejuoo FI li Calls received dialed and blocked calls See page 21 C Ca in m a Mayumi Suzuki a Frank Chan No Group Amir 16 CounterPath eyeBeam 1 5 4 2 Contacts Tab Your availability See page 23 Calls amp Contacts ml Detach The Contacts menu bi a Available R The searc
69. works The SIP account that will be used when placing an outgoing call if eyeBeam does not determine that another account should be used eyeBeam uses the dialing plan to determine the account to use You can mark one account as the default account see Setting the Default Account on page 43 The rules that eyeBeam follows in order to interpret the SIP address or phone number that the user has entered and to modify the number or address as required to ensure that the call will be placed successfully Dual tone multifrequency DTMF is the system that is used in interactive voice response menu systems such as the menu system for accessing voicemail messages The DTMF system allows the user to interact with the menu by pressing keys on a dialpad or keyboard Instant Messaging A technology that lets users send text message and files for near instantaneous delivery and display on each others computers Internet Protocol A data oriented protocol used for communicating data across a network IP is the most common protocol used on the internet A unique number that devices use in order to identify and communicate with each other on a computer network using the IP standard In a VoIP phone call the audio and video portion of the information 1n a call Compare to Signaling Message Waiting Indicator An indicator that there 1s a voicemail message for the owner of an account In data transmssion the wider the band the more
70. ws specific port ranges to be used Enter the range of ports to use for your SIP account You must also open those ports on your firewall refer to applicable firewall documentation for information e Unchecked If your computer is not behind a restrictive firewall Use XTunnels The appropriate setting for XTunnels depends on whether your VoIP service provider has an XTunnels server e Automatic Use XTunnels when eyeBeam detects a firewall that prohibits communications This is the recommended setting if your service provider has an XTunnels server Always Always use XTunnels Never Do not use XTunnels This is the correct setting if your service provider does not have an XTunnels server Use user login and password Check this box to use the username and password from your SIP account in order to log into the XTunnels server Otherwise uncheck this box and complete the Username and Password fields 49 CounterPath eyeBeam 1 5 Account Properties Presence This tab appears only for the default account However the values set on that tab apply to all accounts In other words presence as set up on this tab applies to all accounts not just the default account If you change the default account this Presence tab will be visible for the new default account and will not be visible for the previous default account The values will already be on the new tab you will not have to set them up again Properties of Account x
71. you have not set media encryption If this icon does not appear for an incoming up for that number See Account call then you have not set up a number for Properties Voicemail on page 46 sending calls to voicemail See Account Properties Voicemail on page 46 3 means the call has only signaling encryption or no encryption You have missed an incoming call To clear the icon click on the the call are in the Missed Calls list in the Calls amp Contacts drawer Click E to add this caller to your Contacts list For information on contact lists see page 16 When a call is in progress mute is on fa you are talking A you are not talking a Video Drawer This drawer appears only on versions of eyeBeam that include video functionality To display this drawer click the black button toward the extreme left edge of the softphone application You can open display and close hide this drawer at any time You can click the TE to display the standard window for setting camera properties this is not an eyeBeam window You can detach this drawer then reattach it if desired This drawer has two panels The top panel shows incoming video video from the other party The lower panel shows outgoing video The Start button lets you start and stop video Calls amp Contacts Drawer This drawer displays your Contacts list lists of recent calls and availability information for you and your contacts For mo

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