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Acer ENTJ78 Laptop User Manual

1. 1 TL l M NEM DE IJ lt n Power Battery Touchpad indicators Component Icon Description Speakers Left and right speakers deliver stereo audio output Capacitive Inform you when there is media activity or when a button has been hotkeys pressed that affects how the keyboard is used When a function is status enabled the touch key is lit up For more information see Using the indicators status indicators on page 21 and Using the capacitive touch keys on page 24 Keyboard Provides all the features of a full sized computer keyboard For more information see Using the keyboard on page 21 Power I LED on Notebook is on indicator a LED blinking Notebook is in Sleep or Hybrid Sleep mode LED off Notebook is off Battery charge LED orange Battery is fully charged indicator e a LED blinking orange Battery is charging LED blinking red Battery charge is very low LED solid red Battery is malfunctioning Important This LED only lights up when your notebook is connected to AC power or the battery charge is very low n 19 CHAPTER 1 System specifications Component Icon Description Touchpad Provides all the functionality of a mouse For more information see Using the touchpad on page 25 Capacitive Press to access capacitive touch key function For more information see touch keys Using the capacitive touch keys
2. 11 E DES 12 Wired LAN iure duced orbe Zu eb 12 Bluetooth M m 12 Wireless EAN S era coUa et ura ia at Bs 13 Se eee ae eee posing dE Se ie IRE 13 Buttons Indicators Ports 13 Camera CEDE 14 Pans xe sop tute teta d Rates ke 14 Battery cese dero ime og 14 Power supply 15 Power savings tale oe tue oceans atem etui drca 15 Notebook product tour 16 ETON VIEW asc tee eae 16 Lei IEW Aes tone ay do a a 16 AONE VIG Wn seein n vive edet vede ESS 17 Rear View EET 18 Bottom xU LE 18 Keyboard are o eus gas ex ser hay Late SON th ee eed 19 DOD patiel uzere ses org ea hess Fu edt pea 20 Using the status indicators 21 Using the keyboard 21 Using the capacitive touch 24 Using touchpad 25 Using webcam 26 Chapter 2 System 27 BIOS s CUP Utility 149 cr ot ex HE scu edet VeL M Te AUR 28 Contents Navigating the BIOS se
3. amp 3 black M2 5x6 keyboard cover amp 2 black M2 5x6 LCD panel hinge bottom amp 4 2 black M2 5x6 Nylok LCD panel hinge top amp amp amp amp amp amp amp 10M2 5x6 black palm rest base side amp amp 4 3M2 5x6 black palm rest top side amp 1 black M2x4 system board gt To replace the system board 1 2 3 Complete the steps in Preparing the notebook on page 47 Complete the steps in Removing the battery on page 48 Remove the memory from the old system board and install it on the new system board by following the instructions in the Adding or replacing memory modules section on page 50 If the notebook has a wireless card installed remove the card from the old system board and install it on the new system board by following the instructions in the Replacing the wireless card section on page 52 Remove the hard drive by performing steps 3 and 4 of the Replacing the hard drive procedure on page 54 Remove the optical drive by performing steps 3 and 4 of the Replacing the optical drive procedure on page 56 Remove the palm rest by following steps 6 18 of the Replacing the palm rest procedure on page 68 Remove the modem board by following steps 8 10 of the Replacing the modem board procedure on page 77 then disconnect the Bluetooth module cable from its system board connector www packardbell com 9 Disconnect the U
4. 137 CHAPTER 5 Connector locations Bottom view UMA model Item Code Component Item Code Component 1 MINI2 3G module slot 11 USB1 USB port 2 MINI1 WLAN module slot 12 USB2 USB port 3 BAT1 Battery connector 13 MICIN1 Microphone jack 4 PCH1 Intel PCH 14 LOUT1 Headphone jack 5 CPU1 Processor socket 15 DM1 Memory slot 1 6 FAN1 Cooling fan cable connector 16 DM2 Memory slot 2 7 DCIN1 DC power jack 17 G102 Clear password hardware gap 8 RJ45 Ethernet jack 18 ODD1 SATA optical drive connector 9 CRT1 Monitor port 19 SATA1 SATA hard drive connector 10 HDMI1 HDMI out port 138 CHAPTERO FRU Field Replaceable Unit list Introduction Exploded diagram FRU list CHAPTER 6 FRU Field Replaceable Unit list Introduction This chapter gives you the FRU field replaceable unit listing in global configurations of this model Refer to this chapter whenever ordering for parts to repair or for RMA Return Merchandise Authorization Please note that WHEN ORDERING FRU PARTS you should check the most up to date information available on your regional web or channel For whatever reasons a part number change is made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and serv
5. 5 HLDS Super Multi Drive GT30N PLDS Super Multi Drive DS 8A4SH Sony Super Multi Drive AD 7585H Toshiba Super Multi Drive TS L633C Performance Specification Transfer rate KB sec Buffer Memory Interface Sustained with CD Max 3 6Mbytes sec with DVD Max 10 08Mbytes sec 2MB SATA HLDS BD Combo 1CT21N PLDS BD Combo DS 4E1S Pioneer BD Combo BDC TDO1RS Sony BD Combo 4X BC 5500H Sustained a with CD Max 3 6Mbytes sec with DVD Max 10 8Mbytes sec a with BD Max 11Mbytes sec for CD DVD 2MB for BD 4 5MB CHAPTER 1 System specifications Item Specification Applicable disc CD CD DA CD ROM CD ROM XA Photo CD multi session Video CD Cd Extra CD CD text format DVD DVD VIDEO DVD ROM DVD R 3 9GB 4 7GB DVD R DL DVD RW DVD RAM DVD R DVD R DL DVD RW CD CD DA Red Book Standard Audio CD amp CD TEXT CD ROM Yellow Book Mode1 amp 2 Standard Data CD ROM XA Mode2 Form1 amp 2 Photo CD Multi Session CD I Green Book Mode2 1 amp 2 Ready Bridge CD Extra CD Plus Blue Book Audio amp Text Video Video CD White Book MPEG1 Video CD R Orange Book Part CD RW amp HSRW Orange Book Part Volume1 amp Volume 2 Super Audio CD SACD Hybrid type US amp US RW DVD DVD ROM Book 1 02 DVD Dual DVD Video Book 1 1 DVD R Book 1 0 3 9G DVD R Book 2 0 4 7G General amp Authoring DVD R Version 1 0 DVD RW DVD RW Non CPRM amp C
6. amp 1 black M2 5x6 optical drive amp 3 black M2 5x6 keyboard cover amp 2 black M2 5x6 LCD panel hinge bottom 4 amp 2 black M2 5x6 Nylok LCD panel hinge top amp amp amp amp amp 10M2 5x6 black palm rest base side 4 amp 4 3M2 5x6 black palm rest top side To replace the USB board BWN Re Complete the steps in Preparing the notebook on page 47 Complete the steps in Removing the battery on page 48 Complete the steps in Removing the bay cover on page 49 If the notebook has a wireless card installed unplug the antenna cables Remove the hard drive screw and then remove the hard drive from its compartment www packardbell com 6 Remove the optical drive screw 7 Remove the palm rest by performing steps 6 18 of the Replacing the palm rest procedure on page 68 8 Disconnect the USB board and modem board cables from the USB board 81 82 14 15 16 17 18 19 20 21 CHAPTER 3 Replacing notebook components Place the new USB board in the base enclosure and secure it with the screw removed in step 9 Connect the USB board and modem board cables to the new USB board Reinstall the palm rest by performing steps 19 21 of the Replacing the palm rest procedure on page 68 Reinstall the LCD panel assembly by performing steps 16 23 of the Replacing the LCD panel assembly procedure on page 64 Reinsta
7. 1 2 2 3 1 3 1 1 1 3 1 3 1 3 4 1 1 3 4 3 POST Routine Description Verify Real Mode Disable Non Maskable Interrupt NMI Get CPU type Initialize system hardware Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values Initialize component Initialize the local bus IDE Initialize Power Management Load alternate registers with initial POST values Restore CPU control word during warm boot Initialize Bus Mastering devices Initialize keyboard controller BIOS ROM checksum Initialize cache before memory autosize 8254 timer initialization 8237 DMA controller initialization Reset Programmable Interrupt Controller Test DRAM refresh Test 8742 Keyboard Controller Set ES segment register to 4 GB Enable 20 line Autosize DRAM Initialize POST Memory Manager Clear 215 KB base RAM RAM failure on address line xxxx RAM failure on data bits xxxx of low byte of memory bus Enable cache before system BIOS shadow Code 30h 32h 33h 36h 38h 3Ah 3Ch 3Dh 42h 45h 46h 48h 49h 4Ah 4Bh 4Ch 4Eh 50h 51h 52h 54h 58h 59h 5Ah 5Bh 5Ch 60h 62h 64h 66h 67h 68h 69h Beeps 1 4 1 1 2 1 2 3 2 2 3 1 www packardbell com POST Routine Description RAM failure on data bits xxxx of high byte of memory bus Test CPU bus clock frequency Initialize Phoenix Dispatch Manager Warm start shut down Shadow sy
8. UMA model 138 Chapter 6 FRU Field Replaceable Unit 5 139 oy Saw esa Sou ts Pas pud ste epis 140 Exploded diagram 140 t ghee d Steps mut E O EE OE uut ela 142 Appendix A Test compatible components 147 Introduction io quienes th ood ee rt b aS seite et qoos 148 Microsoft Windows 7 Compatibility Test 148 Appendix B Online support 151 iii iv Contents CHAPTER System specifications Preface Features System block diagram Hardware specifications and configurations Notebook product tour Preface Conventions CHAPTER 1 System specifications The following conventions are used in this manual Q Warning Indicates a potential for personal injury Caution Indicates a potential loss of data or damage to equipment A Important Indicates information that is important to know for the proper completion of a procedure choice of an option or completing a task General information Before using this information and the product it supports read the following general information This service guide provides you with all technical information relating to the basic configuration decided for Acer s global product offering To better fit local market requirem
9. D2D Recovery SATA Mode Security Description Enables or disables the D2D Recovery function This function allows the user to create a hidden partition on the hard drive to store the operation system User can then use this partition to restore the system to factory defaults by pressing the AIt F10 keys during system boot up Select the SATA controller operating mode When set to AHCI Advanced Host Controller Interface the SATA controller enables its AHCI and RAID features when the computer boots up When set to IDE the SATA controller disables its AHCI and RAID functions when the computer boots up Note If you do not intend to use the AHCI or RAID features set this parameter to IDE to speed up the boot up time Format Options Disabled Enabled AHCI IDE Use the Security menu option to set system passwords to protect your computer from unauthorized use Information Main Boot Exit Item Specific Help Supervisor Password is Clear User Password is Clear HDD Password is Clear Supervisor Password Esc Parameter Supervisor Password Is User Password Is HDD Password Is Set User Password Enter It can be used to boot Set HDD Password Enter up when Password on boot is enabled Password on Boot Disabled Enter F10 Description Displays the supervisor password status Displays the user password status Displays the hard drive password status controls access of the Ente
10. Late POST device initialization Detect and install external RS232 ports Configure non MCD IDE controllers Detect and install external parallel ports Initialize PC compatible PnP ISA devices Re initialize onboard I O ports Configure Motherboard Configurable Devices optional Initialize BIOS Area Enable Non Maskable Interrupts NMIs Initialize Extended BIOS Data Area Test and initialize PS 2 mouse Initialize floppy controller Determine number of ATA drives optional Initialize hard disk controllers Initialize local bus hard disk controllers Jump to UserPatch2 Build MPTABLE for multi processor boards Install CD ROM for boot Clear huge ES segment register Fixup Multi Processor table Search for option ROMs One long two short beeps on checksum failure Check for SMART drive optional Shadow option ROMs Code Beeps 9Ch 9Dh 9Eh 9Fh AOh A2h A4h A8h AAh ACh AEh BOh B2h B4h 1 B5h B6h B9h BAh BBh BCh BDh BEh BFh COh Cih C2h C3h C4h C5h C6h C7h C8h C9h www packardbell com POST Routine Description Set up Power Management Initialize security engine optional Enable hardware interrupts Determine number of ATA and SCSI drives Set time of day Check key lock Initialize Typematic rate Erase F2 prompt Scan for F2 key stroke Enter SETUP Clear Boot flag Check for errors POST done prepare to boot operating system One short beep before boot Terminate QuietBoot optional Check password
11. NI 23600 065 NI 23600 047 NI 23600 052 1 001 1 002 21100 004 FX 22500 021 KB 1170G 002 KB 1170G 003 AM 21400 046 AM 21400 060 AM 21400 045 CR 21500 013 LZ 23500 006 LZ 21000 044 LZ 21000 041 LZ 21000 042 LZ 21000 056 LZ 21000 011 SR 23900 002 145 CHAPTER 6 FRU Field Replaceable Unit list 146 APPENDIXA Test compatible components Introduction Microsoft Windows 7 Compatibility Test Introduction APPENDIX A Test compatible components This notebook s compatibility is tested and verified by Acer s internal testing department Refer to the following lists for components adapter cards and peripherals which have passed these tests Microsofts Windows 7 Compatibility Test Item Peripheral Compatibility Test TV LCD monitor Projector USB keyboard mouse Headset Speaker Camera USB hard drive USB optical drive USB flash drive USB card reader USB 3G card USB hub Access point Wireless printer 148 Device name Westinghouse W37G HDMI Panasonic TC 37MPK VGA HDMI Acer AL1916W 19 LCD Monitor Acer P244W 24 LCD Monitor Dell SP2208WFP 22 LCD Monitor Dell UltraSharp 3008WFP 30 LCD Monitor Dell 2407FPW 24 LCD Monitor Dell 1905FP 19 LCD Monitor Dell UltraSharp E2408WFP HP LP2065 20 LCD Monitor Dell 3300MP Projector Logitech First Wheel Mouse Dell IR Keyboard amp Mouse set Hawk Stereo Headset 933 Dolby he
12. 62 www packardbell com Insert the retaining tabs of the new keyboard into the slots located on the top side of the touchpad area Reach underneath the keyboard and insert the keyboard cable to its system board connector then close the clip to lock the cable in place Important The keyboard cable is correctly oriented if it is not twisted Gently press the keyboard down until it is flat all the way across Reinstall the keyboard cover by performing steps 9 13 of the Replacing the keyboard cover procedure on page 58 Reinstall the battery 63 CHAPTER 3 Replacing notebook components Replacing the LCD panel assembly Tools you need to complete this task Phillips 0 screwdriver Flat screwdriver or Non marring plastic scribe Screws removed during this task e amp amp amp 3 black M2 5x6 keyboard cover e amp 2 black M2 5x6 LCD panel hinges bottom e amp 2 black M2 5x6 Nylok LCD panel hinges top gt To replace the LCD panel assembly 1 Complete the steps in Preparing the notebook on page 47 2 If the notebook has a wireless card installed complete the steps in Removing the bay cover on page 49 and then unplug the antenna cables If there s no wireless card installed proceed to step 5 3 Remove the keyboard by performing steps 2 4 of the Replacing the keyboard procedure on page 62 Caution The keyboard is connected to the notebook through a keyboard cable
13. Card M 2 GB Speed Card Fuji Film xD Picture Card Type M 2 GB PowerDVD Oberon Game Zone Metaboli Google Toolbar Packard Bell Edition Google Setup Norton Internet Security 2009 Packard Bell Edition Nero 9 Essentials Packard Bell Edition World of WarCraft Wrath of the Lich King Lineage Il Dragon Ball Online S T A L K E R Call of Pripyat BattleForge HALF LIFE 2 EPISODE ONE Warcraft 111 The Frozen Throne Facebook Bowling Buddies Ragnarok Canaan 149 APPENDIX A Test compatible components 150 APPENDIXB Online support information 152 APPENDIX Online support information This section describes online technical support services available to help you repair your Packard Bell notebook If you are a distributor dealer ASP or TPM please refer your technical queries to your local Acer branch office Acer branch offices and Regional Business Units may access our website However some information sources will require a user id and password These can be obtained directly from Acer CSD Taiwan Acer s website offers you convenient and valuable support resources whenever you need them In the Technical Information section you can download information on all of Acer s Notebook Desktop and Server models including Service guides for all models User s manuals Training materials BIOS updates e Software utilities Spare parts lists TABs Technical Announcement Bulletin For these purp
14. LCD contrast cannot be adjusted The LCD screen is unreadable Missing pels in characters The screen appears abnormal The wrong color is displayed The LCD is displaying extra horizontal or vertical lines Power Symptom Error The notebook shuts down during operation The notebook doesn t turn on The notebook doesn t turn off The battery can t be charged Action in Sequence n mom Run Load Setup Defaults using the BIOS Setup Utility then reboot the notebook Reconnect the LCD connectors Test or replace the keyboard if contrast and brightness function key doesn t work Check the LCD inverter ID Test or replace the LCD cable Test or replace the LCD inverter Test or replace the LCD Test or replace the system board Reconnect the LCD connector Check the LCD inverter ID Test or replace the LCD cable Test or replace the LCD inverter Test or replace the LCD Test or replace the system board Check the LCD inverter ID Test or replace the LCD cable Test or replace the LCD inverter Test or replace the LCD Test or replace the system board Action in Sequence Test the power source battery pack and power adapter See Testing the power system on page 118 Test or replace the battery pack Test or replace the power adapter Test or replace the system board Test the power source bat
15. Windows 7 ODD SONY BD COMBO 12 7mm Tray DL 4X BC 5500H LF W O bezel SATA HF Windows 7 ODD HLDS Super Multi DRIVE 12 7mm Tray DL 8X GT30N LF W O bezel SATA HF Windows 7 ODD PLDS Super Multi DRIVE 12 7mm Tray DL 8X DS 8A4SH LF W O bezel SATA HF Windows 7 ODD SONY Super Multi DRIVE 12 7mm Tray DL 8X AD 7585H LF W O bezel SATA HF Windows 7 ODD TOSHIBA Super Multi DRIVE 12 7mm Tray DL 8X TS L633C LF W O bezel SATA HF Windows 7 LED LCD AUO 15 6 W WXGA Glare B156XW02 V2 LF 200nit 8ms 500 1 power saving LED LCD CMO 15 6 W WXGA Glare N156B6 L06 LF 220nit 8ms 500 1 LED LCD CMO 15 6 W WXGA Glare N156B6 LOB LF 220nit 8ms 650 1 LED LCD INNOLUX 15 6 W WXGA Glare BT156GW01 V2 LF 220nit 8ms 600 1 LED LCD LPL 15 6 W WXGA Glare LP156WH2 TLE1 LF 220nit 8ms 400 1 LED LCD SAMSUNG 15 6 W WXGA Glare LTN156AT02 A02 LF 220nit 8ms 500 1 LED LCD SAMSUNG 15 6 W WXGA Glare LTN156AT02 A04 LF 220nit 8ms 500 1 KH 25008 021 KH 32001 017 KH 32004 003 KH 32007 007 KH 32008 013 KH 50001 011 KH 50004 001 KH 50007 009 KH 50008 013 KH 64008 004 KO 0040D 004 KO 0040F 003 KO 00405 003 KO 0040E 003 KU 0080D 048 KU 0080F 006 KU 0080E 027 KU 00801 035 LK 15605 010 LK 1560D 007 LK 1560D 010 LK 1560N 001 LK 15608 002 LK 15606 005 LK 15606 009 143 Processor Memory VGA chip VRAM Core logic LAN chipset Audio codec WLAN module 144 CHAPTER 6 FRU Field Replaceable U
16. Wireless LAN Atheros HB93 2x2 BGN HM Liteon Wireless LAN Atheris HB93 2x2 BGN HM WN6602AH KC 33001 DMP 35001 0 43001 0 52001 0 54001 0 KC 62001 DMP KN 1GB09 012 KN 1GB0G 025 KN 1GB04 015 KN 1GBOB 028 KN 2GB09 006 KN 2GB0G 014 KN 2GB04 015 KN 2GB0B 012 KN 4GB00 001 KN 4GB09 001 23200 169 23200 162 23200 038 23200 160 VR 1GB0B 006 VR 1GB0G 004 23300 018 23300 019 VR 1GBOT 002 65501 002 NI 22400 047 LZ 21000 045 NI 23600 062 NI 23600 063 WLAN module continuation Bluetooth module Modem Keyboard Camera Card reader WiFi antenna A cover A cover A cover A cover B cover Software www packardbell com Liteon Wireless LAN Realtek 8192SE BGN WN6603LH 2x2 BGN Foxconn Wirelss LAN Atheros HB95 1x1 BG HM Liteon Wireless LAN Atheros HB95 BG HM WN6601AH Lan Intel WLAN 112BN HMWG MM 903341 Lan Intel WLAN 622AN HMWG Foxconn Bluetooth BRM 2046 BT2 1 T60H928 33 f w 861 Lite On Conexant Unizion 1 5 3 AUS RD02 D330 Keyboard GATEWAY GP 7T Black SJM80 Internal 17 Standard Black Texture Keyboard GATEWAY GP 7T white SJV 50 70 Internal 17 Standard White NONE texture Chicony 0 3M DV Calla_2G Chicony 0 3M DV Calla_2GA CNF8046 Suyin 0 3M DV Camellia_2G 5 in 1 Build in MS MS Pro SD SC XD PIFA Black IMR Blue IMR Brown IMR Red IMR Normal w Camera Antivirus application NIS
17. assembly lid um Connect the power button cable to the new power button board Position the new power button board on the LCD assembly lid making sure it is in the same orientation noted on step 5 The board should fit snugly against the spring to ensure proper contact when pressing the power button Place the LCD back on the LCD assembly lid Return the hinge screws to their places Reinstall the LCD front panel by performing steps 8 11 of the Replacing the LCD front panel procedure on page 95 Reinstall the LCD panel assembly by performing steps 16 23 of the Replacing the LCD panel assembly procedure on page 64 Turn the notebook over so the palm rest is facing up Reinstall the keyboard and the keyboard cover by performing steps 5 8 of the Replacing the keyboard procedure on page 62 Reinstall the battery www packardbell com Replacing the Kensington lock cap Tools you need to complete this task Phillips 0 screwdriver Flat screwdriver or Non marring plastic scribe Screws removed during this task w 4 black M2x5 hard drive 1 black M2 5x6 optical drive amp 3black M2 5x6 keyboard cover amp 2 black M2 5x6 LCD panel hinges bottom amp 2 black M2 5x6 Nylok LCD panel hinges top 4 amp 4 black M2 5x6 Nylok LCD front panel 2 chrome M2x4 LCD hinge covers 4 amp 4 black M2 5x6 Nylok LCD front panel amp 3black Ke
18. cover until it clicks in place The keyboard cover is correctly mounted when you can run you finger along the sides of the cover and find no gaps Close the LCD panel and turn the notebook over so the base is facing up Secure the keyboard cover with the screws removed in step 3 of the Replacing the keyboard cover procedure on page 58 Caution If the cover is not correctly installed your notebook could be damaged when you try to close the LCD panel Reinstall the battery 61 CHAPTER 3 Replacing notebook components Replacing the keyboard Tools you need to complete this task Phillips 0 screwdriver Flat screwdriver or Non marring plastic scribe Screws removed during this task e amp amp amp 3 black M2 5x6 keyboard cover gt To replace the keyboard Complete the steps in Preparing the notebook on page 47 2 Remove the keyboard cover by performing steps 2 6 of the Replacing the keyboard cover procedure on page 58 Caution The keyboard is connected to the notebook through the keyboard cable Disconnect this cable first before pulling the keyboard away from the palm rest 3 Liftthe back edge of the keyboard slightly then carefully slide it toward the LCD panel to release the keyboard retaining tabs from the palm rest 4 Flip the keyboard over onto the touchpad area to access to the keyboard cable a Open the keyboard cable connector b and disconnect the cable c
19. is facing up 3 Loosen the bay cover screws these screws cannot be removed 4 Insert a non marring plastic scribe on the cover s notch to release the cover from the computer and then remove the cover 49 CHAPTER 3 Replacing notebook components Adding or replacing memory modules Important Use only memory modules designed for this Packard Bell notebook Tools you need to complete this task LE Philips 0 screwdriver Non marring plastic scribe gt To add or replace memory modules Complete the steps in Preparing the notebook on page 47 2 Complete the steps in Removing the bay cover on page 49 3 f you are replacing a memory module go to step 4 If you installing an additional memory module go to step 6 4 Use a non marring plastic scribe to push out the latches on both sides of the memory slot until the module tilts upward 50 www packardbell com 6 Insert the new memory module at a 30 angle into an empty memory slot and then press it down until it clicks into place The module is keyed so it can only be inserted in one direction If the module does not fit make sure that the notch in the module lines up with the tab in the memory slot 7 Reinstall the bay cover 51 CHAPTER 3 Replacing notebook components Replacing the wireless card Tools you need to complete this task Phillips 0 screwdriver Non marring plastic scribe Screws removed during this task e 1 bl
20. out 56 www packardbell com If your new optical drive already has it s own bracket and bezel go to step 10 If you need to use the bracket and bezel from the old optical drive perform steps 6 9 as necessary Detach the bezel from the old optical drive 7 Remove the screws that secure the optical drive bracket and then detach the bracket from the drive 10 11 12 Attach the bezel to the new optical drive Attach the bracket to the new optical drive and secure it with the screw removed in step 7 Slide the new optical drive into the drive bay and make sure it s properly engaged to the ODD1 connector Secure the new drive to the system board with the screw removed in step 3 Reinstall the bay cover 57 CHAPTER 3 Replacing notebook components Replacing the keyboard cover Tools you need to complete this task Phillips 0 screwdriver Flat screwdriver or Non marring plastic scribe Screws removed during this task e amp amp amp 3 black M2 5x6 keyboard cover gt To replace the keyboard cover Complete the steps in Preparing the notebook on page 47 2 Complete the steps in Removing the battery on page 48 3 Remove the screws securing the keyboard cover 4 the notebook over and open the LCD panel to its fully extended position 5 Insert a small flat blade screwdriver or non marring scribe between the LCD hinge side and the keyboard cover and carefully pry the
21. page 132 a Undetermined problems on page 133 www packardbell com system test procedures Testing the optical drive Use the following procedure to isolate a problem in an optical drive controller driver or drive Important Make sure that the CD ROM does not have any label attached to it The label can cause damage to the drive or can cause the drive to fail gt To test the optical drive Boot from the diagnostics diskette and start the diagnostics program 2 Run the CD ROM Test and see if the test completes successfully 3 Follow the instructions in the message window If an error occurs reconnect the connector on the system board If the error still remains 4 Reconnect the external optical drive to a USB jack 5 Replace the external optical drive 6 Replace the system board Testing the keyboard or auxiliary input device If the internal keyboard does not work or an unexpected character appears make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board If the keyboard cable is connected correctly run the Keyboard Test Important Disconnect any external keyboards before testing the built in keyboard If the tests detect a keyboard problem do the following one at a time gt To correct the problem Reconnect the keyboard cable to the system board 2 Replace the keyboard 3 Replace the system board Important Do not
22. reader 17 USB port 17 153 directional keys 22 display 6 switching 22 double clicking 26 dragging 26 drives DVD CD RW 17 DVD RW 17 hard drive 19 multi format DVD RW 17 DSL modem 16 DVD controlling playback 23 DVD drive locating 17 E electrostatic discharge 44 error symptom to spare part index 120 ESD see electrostatic discharge 44 Ethernet jack 16 external CD ROM drive check 117 external monitor 16 22 F fan 16 18 features 3 files opening 26 Fn key 22 folders opening 26 function keys 22 H hard drive bay 19 HDD password 33 indicator 21 replace 54 hard drive bracket remove 55 HDD password description 33 HDMI TV out jack 16 HDMI port 22 154 Index headphone jack 17 Hybrid Sleep mode 22 system key 22 I indicators See status indicators intermittent problems 132 Internet chat program 26 J jacks See connections K Kensington cable lock lock slot 16 Kensington lock cap replace 107 keyboard buttons 21 controller 11 features 21 keys 21 locating 19 replace 62 USB port 17 keyboard cover replace 58 keyboard or auxiliary input device check 117 keys application 22 arrow 22 directional 22 Fn 22 function 22 Hybrid Sleep 22 LCD CRT 22 navigation 22 Sleep 22 system 22 toggle display 22 Windows 22 E latch battery 18 LCD replace 100 LCD assembly lid replace 113 LCD front panel replace 95 LCD panel switching display 22 LCD pan
23. the battery status indicator does not light up remove the battery pack and let it return to room temperature Re install the battery pack If the charge indicator still does not light up replace the battery pack If the charge indicator still does not light up replace the DC DC charger board Testing the touchpad If the touchpad doesn t work do the following actions one at a time to correct the problem gt To test the touchpad Reconnect the touchpad cables 2 Replace the touchpad 3 Replace the system board Important Do not replace a non defective FRU After you use the touchpad the pointer may drift on the screen for a short time This self acting pointer movement can occur when a slight steady pressure is applied to the touchpad pointer This symptom is not a hardware problem No service actions are necessary if the pointer movement stops in a short period of time 119 CHAPTER 4 Troubleshooting Power On Self Test POST error message 120 The POST error message index lists the error message and their possible causes The most likely cause is listed first Important Perform the FRU replacement or actions in the sequence shown in the FRU Action column If the FRU replacement does not solve the problem put the original part back in the notebook Do not replace a non defective FRU This index can also help you determine the next possible FRU to be replaced when servicing a notebook If th
24. this jack Plug amplified speakers or headphones into this jack The built in speakers are turned off when speakers or headphones are plugged into this jack Headphone with SPDIF support Insert a memory card from a digital camera MP3 player PDA or cellular telephone into the memory card reader The memory card reader supports Memory Stick Memory Stick Pro MultiMediaCard Secure Digital and xD Picture Card cards o a DVD drive USB port Modem Power Component USB port DVD drive Modem jack Power button Icon jack button Description Plug a USB device such as a diskette drive flash drive printer scanner camera keyboard or mouse into this port Insert CDs or DVDs into this drive Plug a dial up modem cable into this optional jack Press to turn the power on or off You can also configure the power button for Sleep Resume mode 17 CHAPTER 1 System specifications Rear View mA Ventilation fan Component Icon Description Ventilation fan Helps cool internal components Warning Do not work with the notebook resting on your lap If the air vents are blocked the notebook may become hot enough to harm your skin Caution Do not block or insert objects into these slots If these slots are blocked your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook Caution P
25. 0 21 22 23 24 25 26 27 www packardbell com Locate the small gaps on the top side of the palm rest and insert a small flat blade screwdriver or non marring scribe into each gap to separate the palm rest from the base enclosure Once the top side is separated pry loose the left and right sides of the palm rest and finally the bottom side until all the palm rest retaining tabs have been released Lift the palm rest assembly from the base enclosure Place the new palm rest assembly on top of the base enclosure and press it down on all sides until it snaps into place Reconnect the speaker multimedia and touchpad cables to their respective system board connectors Secure the palm rest assembly with the screws removed in steps 13 and 15 Reinstall the LCD panel assembly by performing steps 16 23 of the Replacing the LCD panel assembly procedure on page 64 Reinstall the keyboard and the keyboard cover by performing steps 5 8 of the Replacing the keyboard procedure on page 62 Return the optical screw drive in its place Reinstall the hard drive by performing steps 8 and 9 of the Replacing the hard drive procedure on page 54 If you have disconnected any wireless antennas reconnect them now Reinstall the bay cover 71 CHAPTER 3 Replacing notebook components Replacing the speakers Tools you need to complete this task Phillips 0 screwdriver eS SSS Eee Flat screwdrive
26. 1 e Headphone SPDIF Audio Out Microphone in DC in jack for AC adapter e 5 in 1 card reader SD MMC MS MS PRO xD e HDMI port with HDCP support Security Kensington lock slot e BIOS based user supervisor and HDD passwords www packardbell com Physical specifications Dimensions 372 x 259 x 26 37 mm 14 65 x 10 2 1 02 1 46 in e Weight 3 1 kg 6 83 Ib Environmental specifications Temperature Operating 32 F to 90 F 0 C to 35 C e Non operating 4 F to 140 F 20 C to 60 C Humidity non condensing Operating 10 to 90 e Non operating 5 to 95 CHAPTER 1 System specifications system block diagram Clock Generator DDRII Slot 0 Intel CPU ICS9LRS3197AKLFT 80010661333 Arrandale DDRII Slot 1 Clarksfield 800 10661333 21 s ETHERNET 10 100 1000Mb High Definition Audio 6 SATA ports Giga LAN sos po a mee renes L n m EF PCLPCI BRIDGE 0 wae LIE CODEC ALC272 Card Reader SD MMC O Prozo cm MAE OP AMP SATA ODD acu speaker 7 io 33 MODEM MDC CARD gt RO Thermal Touch A Piel S e FAN www packardbell com Hardware specifications and configurations CPU Item CPU type Core logic Socket type Controllers Item Core logic VGA LAN USB 2 0 Bluetooth Wi
27. 2 black M2 5x6 Nylok LCD panel hinges top amp amp amp amp amp 10M2 5x6 black palm rest base side 4 amp 4 3M2 5x6 black palm rest top side To replace the palm rest Complete the steps in Preparing the notebook on page 47 Complete the steps in Removing the bay cover on page 49 If the notebook has a wireless card installed unplug the antenna cables Remove the hard drive screw and then remove the hard drive from its compartment www packardbell com 5 Remove the optical drive screw 6 Remove the keyboard cover by performing steps 2 6 of the Replacing the keyboard cover procedure on page 58 7 Remove the keyboard by performing steps and 4 of the Replacing the keyboard procedure on page 62 8 Remove the LCD panel assembly by performing steps 5 15 of the Replacing the LCD panel assembly procedure on page 64 9 Disconnect the speaker cable from the system board 10 Open the multimedia cable connector a and disconnect the cable b 69 CHAPTER 3 Replacing notebook components 11 Open the touchpad cable connector a and disconnect the cable from the system board b 12 Turn the notebook over so the base is facing up 13 Remove the screws securing the palm rest on the base side 14 Turn the notebook over again so the palm rest is facing up 15 Remove the screws securing the palm rest on the top side 70 16 17 18 19 2
28. 5400rpm 250GB HTS545025B9A300 Panther B SATA LF F W C60F Part No AP 06501 026 AP 06503 024 AP 0650A 013 AP 09001 027 AP 09003 021 AP 0900A 005 BT 00603 076 BT 00604 030 BT 00605 036 BT 00606 002 BT 00607 066 BT 00607 067 BT 00607 068 BT 00603 077 BT 00607 069 BT 00605 037 KH 16001 042 KH 16004 006 KH 16007 024 KH 16008 022 KH 25001 016 KH 25004 003 KH 25007 015 Hard disk drive continuation Optical disc drive LCD www packardbell com HDD WD 2 5 5400rpm 250GB WD2500BEVT 22ZCTO ML160 SATA LF F W 11 01A11 HDD SEAGATE 2 5 5400rpm 320GB ST9320325AS Wyatt SATA LF F W 0001SDM1 HDD TOSHIBA 2 5 5400rpm 320GB MK3263GSX SATA 8MB 68P LF F W FG020J HDD HGST 2 5 5400rpm 320GB HTS545032B9A300 Panther B SATA LF F W C60F HDD WD 2 5 5400rpm 320GB WD3200BEVT 22ZCTO ML160 SATA LF F W 11 01A11 HDD SEAGATE 2 5 5400rpm 500GB ST9500325AS Wyatt SATA LF F W 0001SDM1 HDD TOSHIBA 2 5 5400rpm 500GB MK5055GSX Libra SATA LF F W FG001J HDD HGST 2 5 5400rpm 500GB HTS545050B9A300 Panther B SATA LF F W C60F HDD WD 2 5 5400rpm 500GB WD5000BEVT 22ZATO0 ML250 SATA LF F W 01 01A01 HDD WD 2 5 5400rpm 640GB WD6400BEVT 22A0RTO ML320 SATA 8MB LF F W 01 01A01 ODD HLDS BD COMBO 12 7mm Tray DL 4X CT21N LF W O bezel 1 00 SATA HF Windows 7 ODD PLDS BD COMBO 12 7mm Tray DL 4X DS 4E1S LF W O bezel SATA Windows 7 ODD PIONEER BD COMBO 12 7mm Tray DL 4X BDC TDO1RS LF W O bezel SATA
29. 5x11 Blue ADP 90CD DB A LV5 LED LF Adapter LITE ON 90W 19V 1 7x5 5x11 Blue PA 1900 34AR LV5 LED LF Adapter HIPRO 90W 19V 1 7x5 5x11 Blue HP A0904A3 B1LF LV5 LED LF Battery SANYO AS 2009A Li lon 382P SANYO 6 cell 4400mAh Main COMMON 2 2Ah A Battery SONY AS 2009A Li lon 352 SONY 6 cell 4400mAh Main COMMON 2 2Ah G6F Battery PANASONIC AS 2009A Li lon 382P PANASONIC 6 cell 4400mAh Main COMMON 2 2Ah CG Battery SAMSUNG AS 2009A Li lon 352 SAMSUNG 6 cell 4400mAh Main COMMON 2 2Ah F Battery SIMPLO AS 2009A Li lon 382P PANASONIC 6 cell 4400mAh Main COMMON Panasonic 2 2Ah CG Battery SIMPLO AS 2009A Li lon 352 LGC 6 cell 4400mAh Main COMMON LGC 2 2Ah S3 Battery SIMPLO AS 2009A Li lon 352 SAMSUNG 6 cell 4400mAh Main COMMON SDI 2 2Ah F Battery SANYO AS 2009A Li lon 382P SANYO 6 cell 5600mAh Main COMMON 2 8Ah Battery SIMPLO AS 2009A Li lon 382P SAMSUNG 6 cell 5600mAh Main COMMON SDI 2 8Ah Battery PANASONIC AS 2009A Li lon 382P PANASONIC 6 cell 5800mAh Main COMMON 2 9Ah NNP HDD SEAGATE 2 5 5400rpm 160GB ST9160314AS Wyatt SATA LF F W 0001SDM1 HDD TOSHIBA 2 5 5400rpm 160GB MK1655GSX Libra SATA LF FG011J HDD HGST 2 5 5400rpm 160GB HTS545016B9A300 Panther B SATA LF F W C60F HDD WD 2 5 5400rpm 160GB WD1600BEVT 22ZCTO ML160 SATA LF F W 11 01A11 HDD SEAGATE 2 5 5400rpm 250GB ST9250315AS Wyatt SATA LF F W 0001SDM1 HDD TOSHIBA 2 5 5400rpm 250GB MK2555GSX Libra SATA LF F W FG001 J HDD HGST 2 5
30. Disconnect this cable first before pulling the keyboard away from the palm rest assembly 4 Turn the notebook over so the base is facing up 5 Remove the base screws that secure the LCD panel hinges e 64 www packardbell com 6 Turn the notebook over again so the palm rest is facing up 7 Disconnect the LCD webcam and microphone cables from their system board connectors 9 If the notebook has a wireless card installed note the antenna cable routing for later reference and then perform step 10 to release the antenna cables from the palm rest If there s no wireless card installed proceed to step 11 to disconnect the power button board cable 65 CHAPTER 3 Replacing notebook components 10 Release the antenna cables from their palm rest latches and then pull them out from underneath the computer 4 ll Disconnect the power button board cable from its system board connector and then release it from its palm rest latches 12 Carefully open the LCD panel to its fully extended position 13 Move the LCD webcam and microphone cables away from the top hinge screws 14 Remove the top hinge screws securing the LCD assembly 66 15 16 17 18 19 20 21 22 23 24 25 26 www packardbell com Lift the LCD panel assembly up and away from the notebook Position the new LCD panel assembly on the notebook and then secure it with the hinge screws removed in step 14 If t
31. ENTJ75 76 77 ENTJ78 SERVICEGUIDE Revision History Please refer to the table below for the updates made on the ENTJ75 ENTJ76 ENTJ77 ENTJ78 service guide Date Chapter Updates Service guide files and updates are available on the ACER CSD web For more information refer to http csd acer com tw Copyright 2009 Packard Bell is a registered trademark of Packard Bell BV All rights reserved All other brands and product names are trademarks or registered trademarks of their respective companies PRINTED IN TAIWAN Contents Chapter 1 System 1 Preface hh eS aA 2 duci aT bacis 2 Conventions coxa ns 2 General information 2 Features 3 System block diagram 6 Hardware specifications and 7 CPU ee oU Mle ake EP UU AA o e eens Be 7 nul cM EEUU easy ace toy 7 IMIGINIORY unite Oe ale ait ote e aia 8 Harddisk a 228a d qiti dag S Ode ta 9 Optical drive css te ete ire Be eae Abe AO aue Seine o Pane qs 9 Jf dl E ERE 10 oes siut veau vius weisen vest 11 Pointing de VIGE ace es oo n eee aho eet d UNDE a 11 Memory card reader
32. M2 5x6 optical drive e amp amp 3 black M2 5x6 keyboard cover e amp 2 black M2 5x6 LCD panel hinges bottom e amp 2 black M2 5x6 Nylok LCD panel hinges top e amp amp 4 black M2 5x6 Nylok LCD front panel e Jl Al 2 chrome M2x4 LCD hinge covers gt To replace the LCD front panel Complete the steps in Preparing the notebook on page 47 2 Remove the LCD panel assembly by performing steps 2 15 of the Replacing the LCD panel assembly procedure on page 64 3 Remove the rubber inserts from the corners of the LCD front panel O 95 CHAPTER 3 Replacing notebook components 4 Remove the LCD front panel screws O 5 Remove the LCD hinge cover screws 6 Carefully pry loose the front panel from the LCD assembly lid Start on the top side a continue to the left and right sides b and finally the bottom side c 96 7 10 Hi 12 13 14 www packardbell com Remove the front panel Place the new front panel on top of the LCD assembly lid Make sure that the LCD webcam microphone antenna and power button cables are properly routed on the hinge sides Press the front panel on all sides until it snaps into place Make sure that there is no gap the between the front panel and the LCD assembly lid Secure the front panel with screws removed in steps 4 and 5 Return the LCD front panel rubber inserts to their places Reinstall the LCD panel
33. PRM DVD R Dual Blu Ray BD R BD R DL BD RE BD RE DL Loading Load Manual mechanism Release a Electrical Release Button D ATAPI command c Emergency Power Requirement Input Voltage 5 V 5 Operating 5 V 5 Operating Item Specification Vendor a AUO CMO nnolux LG a Samsung Screen diagonal mm 15 6 inches Resolution support pixels 800x600 1024x768 1280x720 1280 768 1360x768 1366x768 Pixel pitch 0 204 x 0 204 Pixel arrangement R G B Vertical Stripe Display mode Normally white Typical white luminance 200 or 220 nits brightness Luminance uniformity 1 25 max Contrast ratio 400 1 500 1 or 650 1 10 Item Response time msec Nominal input voltage VDD Viewing angle degree Horizontal Right Left Vertical Upper Lower Temperature range C Operating Storage shipping Keyboard Item Keyboard controller Total number of keypads Windows logo key Internal amp external keyboard work simultaneously Pointing device Item Type Buttons www packardbell com Specification 8 3 3V 45 45 15 35 0 to 50 40 to 60 Specification Winbond WPC773 99 100 103 key Yes Plug USB keyboard to the USB port directly Specification Synaptics TM00540 001 Touchpad a ALPS KGDFF0031A Touchpad Left Right Memory card reader Item Controller Cards supported Compliancy Specification Alcor AU6433 Support 5 in 1 card reader MMC MS M
34. R 3 Replacing notebook components Replacing the multimedia board Tools you need to complete this task Phillips 0 screwdriver eS Can a Flat screwdriver or Non marring plastic scribe Screws removed during this task e amp amp amp 3 black M2 5x6 keyboard cover gt To replace the multimedia board 1 Complete the steps in Preparing the notebook on page 47 2 Remove the keyboard cover by performing steps 2 6 of the Replacing the keyboard cover procedure on page 58 Caution The multimedia board is glued to the keyboard cover Remove this board only if it is defective 3 Insert a small flat blade screwdriver or non marring scribe between the multimedia board and the keyboard cover s underside and carefully pry the board loose 4 Remove the multimedia board from the keyboard cover Note A circuit board that is gt 10 cm has been highlighted with a yellow rectangle as shown in the above image Follow the local regulations for disposing this type of circuit board 60 10 www packardbell com Secure the new multimedia board with the connector facing up on the keyboard cover Insert the multimedia cable to its connector on the multimedia board then close the clip to lock the cable in place Insert the tabs on the front side of the keyboard cover into the slots located on the top corners of the palm rest assembly then press down on the back part Press down on the
35. Replacing notebook components 6 Carefully pry the antenna boards loose from the LCD assembly lid to remove 10 11 12 13 14 the antennas CU Secure the new antenna on the LCD assembly lid and route their cables underneath the adhesive tabs Place the LCD back on the LCD assembly lid Return the hinge screws to their places Reinstall the LCD front panel by performing steps 8 11 of the Replacing the LCD front panel procedure on page 95 Reinstall the LCD panel assembly by performing steps 16 23 of the Replacing the LCD panel assembly procedure on page 64 Turn the notebook over so the palm rest is facing up Reinstall the keyboard and the keyboard cover by performing steps 5 8 of the Replacing the keyboard procedure on page 62 Reinstall the battery www packardbell com Replacing the LCD assembly lid Tools you need to complete this task Phillips 0 screwdriver ez SSS Eee Flat screwdriver or Non marring plastic scribe Screws removed during this task v 1 black M2x5 hard drive 1 black M2 5x6 optical drive amp 3 black M2 5x6 keyboard cover amp 2 black M2 5x6 LCD panel hinges bottom amp 2 black M2 5x6 Nylok LCD panel hinges top amp 4 amp 4 black M2 5x6 Nylok LCD front panel 2 chrome 2 4 LCD hinge covers 4 amp 4 black M2 5x6 Nylok LCD front panel 4 amp 4 black M2 5x5 LCD panel hi
36. S pro SD and xD Complies to SDIO Host Interface Specification Rev 1 0 Supports MMC MMCplus SD Memory and SDIO cards SDIO Version 1 10 compliant with High Speed Mode SD Host Interface Specification v1 0 SD Host Interface Specification v2 0 SD HC High Capacity SD memory card Supports SD memory card with CPRM security Complies to MultiMediaCard Version 4 0 Supports Memory Stick and MS PRO media cards Supports xD Picture card and SmartMedia cards Bp ee deo proce OT de m om Audio Item Audio codec Audio onboard or optional Mono or stereo Resolution Compatibility Sampling rate Internal microphone Internal speaker quantity Wired LAN Item LAN chipset Supports LAN protocol LAN connector type LAN connector location Features Bluetooth Item Chipset Data throughput Protocol Interface Connector type 12 CHAPTER 1 System specifications Specification Realtek ALC272 Built in Stereo 24 bit DAC and ADC HD Audio 192 kHz maximum sample rate With webcam 2 speakers Specification Broadcom 57780 10 100 1000 Mbps RJ45 Left side a Integrated 10 10 1000 BASE T transceiver PCI v2 2 compliant a Wake on LAN support meeting ACPI requirements Specification Broadcom BCM2046 2 1 Mbit s Bluetooth 2 1 USB board level Wireless via Bluetooth protocols Wireless LAN Item Chipset Data throughput Protocol Interface USB Item Chipset USB complia
37. SB board cable from its system board connector Discrete model UMA model 11 Carefully remove the system board from the base enclosure Discrete model Note A circuit board that is gt 10 cm has been highlighted with a yellow rectangle as shown in the previous image Follow the local regulations for disposing this type of circuit board The RTC battery has been highlighted with a yellow circle in the previous image Detach the RTC battery and follow the local regulations for disposing it 87 88 13 14 15 16 17 18 19 20 23 24 25 26 CHAPTER 3 Replacing notebook components Turn the system board over and remove the cooling assembly by performing steps 4 7 of the Replacing the cooling assembly procedure on page 89 If your new system board does not include a processor remove the processor from the old system board and install it on the new system board by performing steps 4 7 in the Replacing the processor section on page 92 Reinstall the cooling assembly by performing steps 9 12 of the Replacing the cooling assembly procedure on page 89 Place the new system board in the base enclosure and secure it with the screw removed in step 9 Reconnect the USB board and Bluetooth module cables to their system board connectors Reinstall the modem module by performing steps 11 12 of the Replacing the modem board procedure on page 77 Reinstall the palm rest by performin
38. Setup Shadow RAM Failed at offset nnnn System RAM Failed at offset nnnn Extended RAM Failed at offset nnnn System battery is dead Replace and run Setup System CMOS checksum bad Default configuration used Temperature is critically high In this situation BIOS shuts the system down No message is FRU Action Sequence Reconnect the hard disk drive connector Run Load Setup Defaults using the BIOS Setup Utility then reboot the notebook Test or replace the hard disk drive Test or replace the system board See Testing the keyboard or auxiliary input device on page 117 See Testing the keyboard or auxiliary input device on page 117 See Testing the keyboard or auxiliary input device on page 117 Unlock the external keyboard Run Load Setup Defaults using the BIOS Setup Utility then reboot the notebook a Test or replace the BIOS ROM a Test or replace the system board Test or replace the SO DIMM Test or replace the system board Testor replace the SO DIMM a Test or replace the system board Test or replace the CMOS battery run the BIOS Setup Utility to reconfigure system time then reboot the system Test or replace the CMOS battery run the BIOS Setup Utility to reconfigure system time then reboot the system 121 CHAPTER 4 Troubleshooting Error Messages System timer error Real time clock error Previous boot incomplete Default configuration used Memory siz
39. TER 3 Replacing notebook components 6 Remove the optical drive screw 7 Remove the palm rest by performing steps 6 18 of the Replacing the palm rest procedure on page 68 8 Disconnect the Bluetooth cable from the Bluetooth module 84 10 12 13 14 15 16 17 18 19 www packardbell com Secure the new Bluetooth module on the base enclosure and connect the Bluetooth cable to it Reinstall the palm rest by performing steps 19 21 of the Replacing the palm rest procedure on page 68 Reinstall the LCD panel assembly by performing steps 16 23 of the Replacing the LCD panel assembly procedure on page 64 Reinstall the keyboard and the keyboard cover by performing steps 5 8 of the Replacing the keyboard procedure on page 62 Close the LCD panel and turn the notebook over so the base is facing up Return the optical screw drive in its place Reinstall the hard drive by performing steps 8 and 9 of the Replacing the hard drive procedure on page 54 If you have disconnected any wireless antennas reconnect them now Reinstall the bay cover Reinstall the battery 85 CHAPTER 3 Replacing notebook components Replacing the system board Tools you need to complete this task 86 Phillips 0 screwdriver SS Eee T Flat screwdriver or Non marring plastic scribe Screws removed during this task amp 1 black M2x5 hard drive 4 1 black M2 5x6 optical drive
40. The BIOS recovery process begins When the process is complete the computer will automatically reboot Disconnect the USB storage device from the computer Perform a BIOS flash procedure to update the BIOS firmware www packardbell com Running the Flash utility gt To run the Flash utility 1 2 3 Rename the BIOS file as XXXXXXX FD Copy the XXXXXXX FD file to a bootable USB device containing the Crisis Recovery disk files Turn off the computer Insert the USB device containing the renamed BIOS file and the Crisis Recovery disk files to any USB port Press and hold the Fn Esc keys this is the BIOS recovery hotkey then press the power button Release the Fn Esc keys after POST 39 CHAPTER 2 System utilities Clearing a BIOS password To clear a lost BIOS password user or supervisor password you need to short the clear password hardware gap G102 located on the system board UMA model Discrete model Gap Default setting Function G102 Open normal Short to clear the user and supervisor passwords gt To clear a BIOS password Turn off the notebook and unplug all the peripherals connected to it Complete the steps in Removing the battery on page 48 Complete the steps in Removing the bay cover on page 49 Remove the memory module s and locate the G102 gap Use an electrical conductivity tool to short the two contacts on the hardware gap together While resting th
41. USB port 17 Screen blank 23 screen objects getting information 26 moving 26 selecting 25 scroll zone 25 security features BIOS passwords 33 Kensington cable lock 16 shortcut menus accessing 26 shortcuts opening menu 26 Sleep mode 22 system key 22 sound muting 24 Speakers 19 speakers jack 17 replace 72 specification buttons 13 ports 13 status indicators 13 starting programs 26 status indicator wireless Ethernet 21 status indicators battery charge Caps Lock 21 drive activity 21 hard drive 21 location 19 Num Lock 21 power 19 21 19 21 specification 13 supervisor password change 34 clear 40 description 33 remove 35 set 33 Suspend 22 system block diagram 6 check procedures 117 system board bottom view replace 86 top view 136 system keys locating 22 137 138 T television HDMI out jack 16 touchpad buttons 25 check 119 clicking 25 double clicking 26 dragging screen objects 26 locating 20 moving pointer 25 moving screen objects 26 opening files folders and programs 26 opening shortcut menu 26 right clicking 26 scroll zone 25 selecting screen objects 25 touchpad fingerprint reader board replace 74 Touchpad toggle 24 turning off Bluetooth 23 wireless network 23 turning on Bluetooth 23 TV out HDMI jack 16 U undetermined problems 133 USB chipset 13 USB board replace 80 155 Index USB port 17 user password change 34 clear 40 remove 35 set 34 utilities BIOS
42. Version UGA BIOS Version KBC Version Serial Number Asset Tag Number Product Name Manufacturer Name UUID AMD Turion tm II Ultra Dual Core Mobile M640 2 60 GHz Hitachi HTSS4S0S0B9A300 S1 090709PB4400Q7HIARZG Slimtupe BD E DS4E15 52 01 02 BK ATI UERO11 020 000 012 033584 03 07 914FH01001G9280003F2200 None NU53 Series Gateway 216cab40 7301 11de 909b b1b0a0f4560d Parameter CPU Type CPU Speed IDEO Model Name IDEO Serial Number ATAPI Model Name System BIOS Version VGA BIOS Version KBC Version Serial Number Asset Tag Number Product Name Manufacturer Name UUID Number 30 Description Displays the processor model and speed Displays the processor speed Displays the model name of the hard drive installed on the primary IDE master Displays the serial number of the hard drive installed on the primary IDE master Displays the model name of the installed optical drive Displays system BIOS version Displays the VGA firmware version Displays the keyboard controller version Displays the system serial number Displays the system asset tag number Displays the official model name of the computer Displays the name of the computer manufacturer Displays the computer s UUID universally unique identifier UUID is an identifier standard used in software construction standardized by the Open Software Foundation OSF as part of the Distributed Computing En
43. acing the multimedia board Replacing the keyboard Replacing the LCD panel assembly Replacing the palm rest Replacing the speakers Replacing the touchpad board Replacing the modem board Replacing the USB board Replacing the Bluetooth module Replacing the system board Replacing the cooling assembly Replacing the processor Replacing the LCD front panel Replacing the webcam Replacing the LCD Replacing the LCD panel hinge brackets Replacing the power button board Replacing the Kensington lock cap Replacing the microphone Replacing the antennas Replacing the LCD assembly lid CHAPTER 3 Replacing notebook components Preventing static electricity discharge Tape 44 Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your notebook remove the battery and unplug the power cord and network cable before opening the case Warning To prevent risk of electric shock do not insert any object into the vent holes of the notebook Important Before performing maintenance on the notebook you should read and understand the information in this section The components inside your notebook are extremely sensitive to static electricity also known as electrostatic discharge ESD Before performing maintenance on the notebook follow these guidelines Avoid static causing surfaces such as carpeted floors plastic and packing foam Remove componen
44. ack M2x5 wireless card gt To replace the wireless card 1 Complete the steps in Preparing the notebook on page 47 2 Complete the steps in Removing the bay cover on page 49 3 Detach the bar code sticker covering the antenna cables 4 Unplug the antenna cables Note which color cable corresponds to each of the connectors Important The number of antenna cables varies depending on the type of wireless card installed on the notebook IEEE 802 11n cards typically have three antenna cables Other types of wireless cards usually have only two antenna cables 5 Move the antenna cables away from the wireless card screw 52 www packardbell com 6 Remove the screw securing the wireless card 7 Pull the card out of the slot 8 Insert the new wireless card at a 30 angle into the empty Mini Card slot The card is keyed so it can only be inserted in one direction If the card does not fit make sure that the notch in the card lines up with the tab in the card slot 9 Secure the new wireless card with the screw removed in step 6 10 Reconnect the antenna cables to the connectors 11 Reinstall the bay cover 53 CHAPTER 3 Replacing notebook components Replacing the hard drive Tools you need to complete this task Phillips 0 screwdriver Screws removed during this task e 1 black M2x5 hard drive e 2 chrome M3x3 hard drive bracket gt To replace the hard drive 1 Complete the step
45. acters e System passwords are case insensitive When typing the password only shaded blocks representing each typed character are visible gt To set a supervisor password Press or J to highlight Set Supervisor Password then press Enter The Set Supervisor Password box opens Enter Mew Password onfirm New Password 2 a password then press Enter 33 CHAPTER 2 System utilities 3 Retype the password to verify the first entry then press Enter You will be prompted to save the new password 4 Press Enter 5 Press F10 to save the password and close the Setup Utility or you can proceed to setting a user password gt To set a user password Press T or J to highlight Set User Password then press Enter The Set User Password box opens 2 a password then press Enter 3 Retype the password to verify the first entry then press Enter You will be prompted to save the new password 4 Press Enter 5 Press F10 to save the password and close the Setup Utility Changing a password gt To change a password Press 7 or J to highlight the Set Supervisor Password or Set User Password field then press Enter The Set Supervisor Password or Set User Password box opens Enter Current Passuord Neu Password ifirm New Passworc 2 Type the current password then press Enter Type a new password then press Enter 4 Retype the new password to verify the first entry then press Enter Y
46. adphone 5 1 channel Dell USB Speaker Canon Digital IXUS 860 Transcend 2 5 Portable 80 GB Hard Disk Plextor DVD R RW SanDisk USB 2GB Cruzer Micro Skin USB 2 0 Flash Drive A Data PD16 Vista 16 GB Transcend JetFlash USB 2 0 Flash Drive V10 16 GB Memory Key PQI 6 in 1 Flash Card Reader Writer Huawei Mobile Connect E220 USB Modem 3G E220 HSDPA UMTS EDGE GPRS GSM Huawei Mobile Connect E220 USB Modem 3G PowerSync USB2 0 4 Port Mini Hub HU151W Techworks 4 Port USB2 0 Mini Hub OW4PTUSBHB Buffalo Air Station Wireless NFINITI WZR G144N Buffalo Air Station NFINITI WZR2 G300N HP Photosmart C309 CC35A HP Photosmart C4580 Item Wireless USB hub adapter Bluetooth access point Bluetooth device Memory Card Test MMC SD card MS xD card Software Compatibility Test Utilities and applications Games www packardbell com Device name IOGEAR Wireless USB Hub amp Adapter Kit GUWH104AKIT X Bridge Bluetooth Access Point BT300 AmbiCom Bluetooth Wireless CompactFlash Card with PC Card Adapter Sony Ericsson Stereo Bluetooth Headset HBH DS970 RS MMC 128 MB Memory Card Transcend MMC Plus 4 GB Card RIDATA 4 GB SD Pro Memory Card Transcend SDHC Class 6 Memory Card 4 GB SanDisk microSDHC 4 GB Card with Adapter Kingston SDHC SD4 32 GB Card Sony Memory stick Pro 512 MB Lexar High Speed 1 GB Memory Stick Pro Duo Sony MS Pro Dou 2 GB High Speed SanDisk Memory Stick Micro M2 8 GB Card Olympus xD Picture
47. ard drive Go to page 41 for instructions 35 36 CHAPTER 2 System utilities Boot Use the Boot menu to set the preferred drive sequence in which the Setup utility attempts to boot the operating system Information Main Security Boot Exit 1 IDEO XXXXXXXXXXX XX gt To set boot drive sequence 1 Press or J to highlight a bootable device 2 Press F5 or F6 to move the selected device up or down the boot sequence 3 Press F10 to save the changes you made and close the Setup utility www packardbell com Exit The Exit menu screen lists options for quitting from the Setup Utility Information Main Security Exit Saving Changes Exit Saving Changes Saves changes made and closes the Setup utility Keyboard shortcut F10 Exit Discarding Discards changes made and closes the Setup utility Changes Load Setup Default Loads the factory default settings for all Setup parameters Keyboard shortcut F9 Discard Changes Discards all changes made to the Setup utility and loads previous configuration settings Save Changes Saves all changes made to the Setup utility 37 CHAPTER 2 System utilities BIOS recovery An interruption during a BIOS flash procedure e g a power outage can corrupt the BIOS code which will cause the system to go into an unbootable state You need to access and execute the boot block program to reboot the computer and recover the regular BIOS code Caution Observe the fo
48. assembly by performing steps 16 23 of the Replacing the LCD panel assembly procedure on page 64 Turn the notebook over so the palm rest is facing up Reinstall the keyboard and the keyboard cover by performing steps 5 8 of the Replacing the keyboard procedure on page 62 Reinstall the battery 97 CHAPTER 3 Replacing notebook components Replacing the webcam Tools you need to complete this task 98 Phillips 0 screwdriver eS SS Flat screwdriver or Non marring plastic scribe Screws removed during this task w amp 1 black M2x5 hard drive 4 1 black M2 5x6 optical drive amp amp 3 black M2 5x6 keyboard cover 4 2 black M2 5x6 LCD panel hinges bottom 4 amp 2 black M2 5x6 Nylok LCD panel hinges top amp amp 4 black M2 5x6 Nylok LCD front panel 2 chrome M2x4 LCD hinge covers 2 amp 4 black M2 5x6 Nylok LCD front panel To replace the webcam 1 2 3 Complete the steps in Preparing the notebook on page 47 Remove the LCD panel assembly by performing steps 2 15 of the Replacing the LCD panel assembly procedure on page 64 Remove the LCD front panel by performing steps 3 7 of the Replacing the LCD front panel procedure on page 95 Disconnect the webcam board cable 10 www packardbell com Place the new webcam on the top side of the LCD assembly lid Reinstall the LCD front panel by performi
49. aterials you need to complete this task Soft cloth and isopropyl alcohol or alcohol pad e Thermal grease Screws removed during this task e amp 1 black M2x5 hard drive e amp 1 black M2 5x6 optical drive e amp amp 3 black M2 5x6 keyboard cover e amp 2 black M2 5x6 LCD panel hinge bottom e amp 2 black M2 5x6 Nylok LCD panel hinge top amp amp amp amp amp amp amp 10 M25x6 black rest base side e amp amp 3 2 5 6 black palm rest top side e amp 1 black M2x4 system board gt To replace the processor Complete the steps in Preparing the notebook on page 47 2 Remove the cooling assembly by performing steps 2 7 of the Replacing the cooling assembly procedure on page 89 3 Remove the barcode sticker on top of the processor S Discrete model UMA model 4 Discrete model 5 Discrete model 6 10 11 12 13 14 www packardbell com Use a flat blade screwdriver to turn the processor lock screw counter clockwise UMA model Remove the old processor from the system board UMA model Align pin 1 of the new processor indicated by the gold arrow on the corner of the processor with the beveled corner of the processor socket The processor will easily fit into the socket if you oriented it properly Use a flat blade screwdriver to turn the lock screw 180 clockwise to secure the processor in place Apply j
50. ave changes made and close the utility press F10 Press Esc while you are in any of the menu screen to display the Exit menu Important You can change the value of a parameter if it is enclosed in square brackets Navigation keys for a particular menu are shown on the bottom of the screen Help for parameters are found in the Item Specific Help part of the screen Read this information carefully when making changes to parameter values The screenshots used in this section are for illustration only The values displayed may not be the same as those in your computer BIOS setup utility menus The Setup utility has five menus for configuring the various system functions These include Information Main Security Boot and Exit Important The screenshots used in this section are for illustration only The values displayed may not be the same as those in your computer Actual screen information varies by model installed features and location Inthe descriptive table following each of the screenshot settings in boldface are the default settings 29 CHAPTER 2 System utilities Information The Information menu displays a summary of your computer hardware information These information are necessary for troubleshooting and may be required when asking for technical support Information Security Boot CPU Type CPU Speed IDEO Model Name IDEO Serial Number fiTOPI Hodel Name System BIOS
51. bly procedure on page 64 Remove the LCD front panel by performing steps 3 7 of the Replacing the LCD front panel procedure on page 95 Release the LCD webcam microphone antenna and power button from their LCD assembly lid latches www packardbell com 5 Disconnect the webcam cable from the webcam board 7 Remove the LCD from the LCD assembly lid 8 Lay the LCD on its front to access the LCD webcam cable 101 CHAPTER 3 Replacing notebook components 9 Detach the LCD webcam from the LCD s underside a and disconnect it from the LCD PCB b ap 4 te 10 11 Attach the LCD panel brackets and the LCD cable to the new LCD 12 Place the new LCD on the LCD assembly lid and secure it with the screws removed in step 13 Reinstall the LCD front panel by performing steps 8 11 of the Replacing the LCD front panel procedure on page 95 14 Reinstall the LCD panel assembly by performing steps 16 23 of the Replacing the LCD panel assembly procedure on page 64 15 Turn the notebook over so the palm rest is facing up 16 Reinstall the keyboard and the keyboard cover by performing steps 5 8 of the Replacing the keyboard procedure on page 62 17 Reinstall the battery 102 www packardbell com Replacing the LCD panel hinge brackets Tools you need to complete this task Phillips 0 screwdriver ez 2n Flat screwdriver or Non marring plastic scribe Screws remov
52. citive hotkeys location 19 capacitive touch keys 20 24 Caps Lock indicator 21 card reader remove card 47 cards memory card slot 17 CD controlling playback 23 24 chipset Bluetooth 12 USB 13 wired Ethernet 12 wireless Ethernet 13 clicking 25 component replacement antennas 111 battery 48 bay cover 49 Bluetooth module 83 cooling assembly 80 89 ESD prevention 44 hard drive 54 Kensington lock cap 107 keyboard 62 keyboard cover 58 LCD 100 LCD assembly lid 113 LCD front panel 95 LCD panel assembly 64 LCD panel hinge brackets 103 memory 50 microphone 109 modem 77 multimedia board 60 optical drive 56 palm rest 68 power button board 105 preparatory steps 47 processor 92 safety reminders 44 speakers 72 system board 86 tape 44 tools 46 touchpad fingerprint reader board 74 USB board 80 webcam 98 wireless card 52 work space 45 conductive tape 44 connections audio 17 broadband Internet 16 cable modem 16 dial up modem 17 digital camera 17 DSL modem 16 Ethernet 16 external audio 17 external diskette drive 17 external speakers 17 flash drive 17 HDMI TV out 16 headphone 17 keyboard 17 microphone 17 modem dial up 17 monitor VGA 16 mouse 17 network 16 power 16 printer 17 scanner 17 speaker 17 specification 13 USB 17 VGA 16 controller audio 12 keyboard 11 memory card reader 11 cooling assembly replace 80 89 D D2D Recovery 32 dial up modem 17 digital camera memory card
53. counters configuration problems you may need to run Setup gt To run the BIOS Setup Utility Turn on the notebook If the computer is already turned on save your data and close all open applications then restart the computer 2 Press F2 when the Press F2 to enter Setup prompt appears on the bottom of the screen Use the left and right arrow keys to move between selections on the menu bar Information Security Boot AMD Turion tm II Ultra Dual Core Mobile M640 2 60 GHz IDEO Model Name IDEO Serial Number fiTOPI Hodel Name System BIOS Version UGA BIOS Version KBC Version Serial Number Asset Tag Number Product Name Manufacturer Name UUID Hitachi HIS545950B9n300 51 090709PB4400Q7HS9RRZG Slimtupe BD E DS4E15 52 U1 02 BK ATI UERO11 020 000 012 033584 03 07 914FH010016G9280003F2200 None NU53 Series Gateway 216cab40 7301 11de 903b b1b0a0f4560d www packardbell com Navigating the BIOS setup utility Use the keys listed in the legend bar on the bottom of the Setup screen to work your way through the various menu and submenu screens gt To use the BIOS setup utility To choose a menu use the left lt and right arrow keys To choose an item use the up T and down J arrow keys To change the value of a parameter press F5 or F6 Aplus sign indicates the item has sub items Press ENTER to expand this item To load default settings press F9 To s
54. cover up 58 10 11 12 13 14 www packardbell com Caution The keyboard cover is connected to the notebook through the multimedia board cable Disconnect this cable first before pulling the cover away from the palm rest assembly Detach the keyboard cover from the palm rest assembly and turn it over the keyboard to access its underside a Open the multimedia board cable connector b and disconnect the cable If you will be using the multimedia board from the old keyboard cover remove it by performing steps 3 and 4 of the Replacing the multimedia board procedure on page 60 Secure the multimedia board with the connector facing up on the new keyboard cover Insert the multimedia cable to its connector on the multimedia board then close the clip to lock the cable in place Insert the tabs on the front side of the keyboard cover into the slots located on the top corners of the palm rest assembly then press down on the back part Press down on the cover until it clicks in place The keyboard cover is correctly mounted when you can run you finger along the sides of the cover and find no gaps Close the LCD panel and turn the notebook over so the base is facing up Secure the keyboard cover with the screws removed in step 3 Caution If the cover is not correctly installed your notebook could be damaged when you try to close the LCD panel Reinstall the battery 59 CHAPTE
55. d devices The external display does not work correctly USB does not work correctly Printer problems Keyboard and touchpad Symptom Error The keyboard one or more keys does not work The touchpad does not work www packardbell com Action in Sequence op Run Load Setup Defaults using the BIOS Setup Utility then reboot the notebook Reconnect the hard disk drive and optical drive Press Fn F4 repeatedly to switch between LCD external display and both displays Test or replace the system board Test or replace the USB board Test or replace the system board Run the printer self test Reinstall the printer driver Test or replace the printer cable Test or replace the printer Test or replace the system board Action in Sequence Reconnect the keyboard cable Test or replace the keyboard Test or replace the system board Reconnect the touchpad cable Test or replace the touchpad board Test or replace the system board Important M If you cannot find a symptom or an error in this list and the problem remains see Undetermined problems on page 133 131 CHAPTER 4 Troubleshooting Intermittent problems 132 Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect These reasons include cosmic radiation electrostatic discharge or software errors FRU replacement should be con
56. e 117 Testing the keyboard or auxiliary input device 117 Testing memory 118 Testing the power system 118 Testing the touchpad 119 Power On Self Test POST error message 120 Index of error messages 121 Error codes aeee ga qe E 121 Err r MESSAVES eps pq aet s s 121 No beep error messages 123 Phoenix BIOS beep codes 124 Symptom to FRU error messages 129 sgh sine Se On eas a 129 OWED sS Se eee pd EA cd nO Lus 129 4 42 Sese d sea yh pee Sd gute SU UU eat 130 Sound une Pa anite aA those g eirtuitiqu ebbe np gece 130 Power management 130 Deos ou eh 131 Keyboard and touchpad 131 Intermittent problems 132 Undetermined problems 133 Chapter 5 Connector locations 135 System board layout 136 TOP VIEW AP PEE 136 Bottom view Discrete model 137 Bottom view
57. e at a time e System board LCD assembly Vv Important Do not replace a non defective FRU 133 CHAPTER 4 Troubleshooting 134 5 Connector locations e System board layout CHAPTER 5 Connector locations System board layout Top view Item Code Component Item Code Component 1 MMB1 Multimedia board cable 8 KB1 Keyboard cable connector connector 2 MIC1 Microphone cable connector 9 RTC1 RTC battery 3 SPKR1 Speaker cable connector 10 MDC1 Modem card cable connector 4 LCD1 LCD cable connector 11 BT1 Bluetooth module cable connector 5 CCD1 Webcam board cable 12 CARD1 Memory card reader connector 6 PWRCN1 Power button board cable 13 TPCN1 Touchpad fingerprint reader connector board cable connector 7 USBCN1 USB board cable connector 136 www packardbell com Bottom view Discrete model Item o Oo A4 CO ND Code MINI2 MINI1 BAT1 VGA1 CPU1 FAN1 DCIN1 RJ45 CRT1 Component 3G module slot WLAN module slot Battery connector AMD graphics controller Processor socket Cooling fan cable connector DC power jack Ethernet jack Monitor port Item 11 12 13 14 15 16 17 18 19 20 Code HDMI1 USB1 USB2 MICIN1 LOUT1 DM1 DM2 G102 ODD1 SATA1 Component HDMI out port USB port USB port Microphone jack Headphone jack Memory slot 1 Memory slot 2 Clear password hardware gap SATA optical drive connector SATA hard drive connector
58. e audio driver Test or replace the speakers Test or replace the system board Test or replace the speakers a Test or replace the system board Action in Sequence Test replace the keyboard if control is from the keyboard Test or replace the hard disk drive Test or replace the system board Press Fn O and see if the notebook enters hibernation mode Test or replace the touchpad a Test or replace the keyboard Check the hard disk connection to the system board Test or replace the hard disk drive a Test or replace the system board a Make sure that the magnet is in the magnet holder For more information see Replacing the LCD on page 100 Test or replace the system board Check the hard disk connection to the system board a Test or replace the hard disk drive Test or replace the system board Make sure that the magnet is in the magnet holder For more information see Replacing the LCD on page 100 Test or replace the system board Remove the battery pack and let it cool for two hours Refresh the battery use only battery power until the notebook turns off then charge the battery Test or replace the battery pack Test or replace the system board a Reconnect the hard disk drive and optical drive Check the hard disk connection to the system board Test or replace the system board Devices Symptom Error System configuration does not match the installe
59. e found by POST differed from CMOS Diskette drive A error Incorrect Drive A type run SETUP System cache error Cache disabled CPU ID DMA Test Failed Software NMI Failed Fail Safe Timer NMI Failed Device Address Conflict Allocation Error for device Failing Bits nnnn Fixed Disk n Invalid System Configuration Data 122 FRU Action Sequence Test or replace the CMOS battery the BIOS Setup Utility to reconfigure system time then reboot the system Test or replace the system board Test or replace the CMOS battery run the BIOS Setup Utility to reconfigure system time then reboot the system Test or replace the system board Run Load Setup Defaults using the BIOS Setup Utility then reboot the notebook Test or replace the CMOS battery run the BIOS Setup Utility to reconfigure system time then reboot the system Test or replace the system board Run Load Setup Defaults using the BIOS Setup Utility then reboot the notebook Test or replace the SO DIMM Test or replace the system board Make sure that the drive is defined with the proper diskette type in the BIOS Setup Utility Make sure that the drive is defined with the proper diskette type in the BIOS Setup Utility Test or replace the system board Test or replace the system board Test or replace the SO DIMM Test or replace the system board Test or replace the SO DIMM Test or replace the system board T
60. e symptom is not listed see Undetermined problems on page 133 The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function Important Most of the error messages occur during POST Some of them display information about a hardware device such as the amount of memory installed Others may indicate a problem with a device such as the way it has been configured A Important If the system fails after you make changes in the BIOS Setup Utility menus reset the notebook enter Setup and install Setup defaults or correct the error www packardbell com Index of error messages Error codes Error Codes Error Messages 006 Equipment Configuration Error Causes 1 CPU BIOS Update Code Mismatch 2 IDE Primary Channel Master Drive Error The causes are shown before Equipment Configuration Error 010 Memory Error at xxxx xxxx xxxxh R xxxxh W xxxxh 070 Real Time Clock Error 071 CMOS Battery Bad 072 CMOS Checksum Error 110 System is disabled An incorrect password was entered lt No error code gt Battery is critically low In this situation BIOS issues four short beeps then shuts the system down No message is displayed lt No error code gt displayed Error messages Error Messages Failure Fixed Disk Stuck Key Keyboard error Keyboard Controller Failed Keyboard locked Unlock key switch Monitor type does not match CMOS Run
61. e tool on the two contacts plug one end of the AC adapter into the DC power jack and plug one end to an electrical outlet Press the power button to turn on the system After the POST remove the tool from the hardware gap Reinstall the memory module s battery pack and the bay cover 10 on the notebook and press F2 during bootup to access the Setup utility 1 Press F9 to load the system defaults 12 Press F10 to save the changes you made and close the setup Utility a BW N 40 www packardbell com Unlocking the hard drive To regain access to your computer if you lose the HDD password you need to generate a master password and unlock the hard drive gt To unlock a hard drive 1 2 ND gt Open the computer in a DOS environment Type the following command AV unlock6 XXXXX 00 Press Enter to display the command options Select option 2 upper case ASCII code then press Enter Write down the generated master password Reboot the computer In the HDD password prompt type the master password generated in step 5 then press Enter 41 42 CHAPTER 2 System utilities CHAPTER3 Replacing notebook components Preventing static electricity discharge Preparing the work space Required tools Preparing the notebook Adding or replacing memory modules Replacing the wireless card Replacing the hard drive Replacing the optical drive Replacing the keyboard cover Repl
62. ed during this task w 4 black M2x5 hard drive 1 black M2 5x6 optical drive amp 3black M2 5x6 keyboard cover amp 2 black M2 5x6 LCD panel hinges bottom amp 2 black M2 5x6 Nylok LCD panel hinges top 4 amp 4 black M2 5x6 Nylok LCD front panel 2 chrome 2 4 LCD hinge covers 4 amp 4 black M2 5x6 Nylok LCD front panel 4 amp 4 black M2 5x5 LCD panel hinges 4 chrome M2x3 LCD panel brackets To replace the LCD 1 2 3 Complete the steps in Preparing the notebook on page 47 Remove the LCD panel assembly by performing steps 2 15 of the Replacing the LCD panel assembly procedure on page 64 Remove the LCD front panel by performing steps 3 7 of the Replacing the LCD front panel procedure on page 95 Remove the LCD by performing steps 4 7 of the Replacing the LCD procedure on page 100 Remove the screws securing the LCD panel brackets 103 104 CHAPTER 3 Replacing notebook components Attach the new LCD panel brackets to the LCD Place the LCD on the LCD assembly lid and secure it with the screws removed in step Reinstall the LCD front panel by performing steps 8 11 of the Replacing the LCD front panel procedure on page 95 Reinstall the LCD panel assembly by performing steps 16 23 of the Replacing the LCD panel assembly procedure on page 64 Turn the notebook over so the palm re
63. el assembly replace 64 LCD panel hinge brackets replace 103 LCD CRT system key 22 lock Kensington cable 16 M media reader See memory card reader memory bay 18 install 50 remove 50 memory card remove 47 memory card reader controller 11 locating 17 supported cards 11 memory check 118 microphone jack 17 replace 109 modem cable 16 DSL 16 jack dial up 17 replace 77 monitor port 16 using 22 mouse USB port 17 moving pointer 25 screen objects 26 multimedia board replace 60 Mute 23 mute button 24 muting sound 24 MyBackup key 24 mylar tape 44 N navigation keys 22 network jack 16 O opening files 26 folders 26 programs 26 shortcut menu 26 optical drive replace 56 optical drive bezel remove 57 optical drive bracket remove 57 palm rest replace 68 Panel Bottom 18 left 16 password change 34 clear hardware gap 40 guidelines 33 HDD description 33 Password on Boot 33 remove 35 set 33 supervisor description 33 Password on Boot 33 physical specifications 5 pointer identifying 25 moving 25 power button 17 22 connector 16 Hybrid Sleep mode 22 indicator 19 21 Sleep mode 22 status indicator power button board replace 105 power system check 118 battery pack 119 power adapter 118 printer USB port 17 processor 19 21 www packardbell com replace 92 Programmable key 24 programs opening 26 projector port 16 using 22 R right clicking 26 5 scanner
64. enough thermal grease to evenly coat the surface of the processor die Place the new cooling assembly on the system board and tighten its captive screws to secure it in place Follow the sequence of the number beside each screw when securing the cooling assembly Reconnect the cooling fan cable to its system board connector Reinstall the system board by performing steps 15 and 16 of the Replacing the system board procedure on page 86 Reinstall the palm rest by performing steps 19 21 of the Replacing the palm rest procedure on page 68 Reinstall the LCD panel assembly by performing steps 16 23 of the Replacing the LCD panel assembly procedure on page 64 Reinstall the keyboard and the keyboard cover by performing steps 5 8 of the Replacing the keyboard procedure on page 62 Close the LCD panel and turn the notebook over so the base is facing up Reinstall the optical drive by performing steps 10 and 11 of the Replacing the optical drive procedure on page 56 Reinstall the hard drive by performing steps 8 and 9 of the Replacing the hard drive procedure on page 54 If you have disconnected any wireless antennas reconnect them now Reinstall the bay cover Reinstall the battery 91 CHAPTER 3 Replacing notebook components Replacing the processor Tools you need to complete this task Phillips 0 screwdriver eS LSE Flat screwdriver Non marring plastic scribe Additional m
65. ents and enhance product competitiveness your regional office may have decided to extend the functionality of a machine such as add on cards modems or extra memory capabilities These localized features are not covered in this generic service guide In such cases contact your regional offices or the responsible personnel channel to provide you with further technical details When ordering FRU parts Check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it may not be noted in this printed service guide Acer authorized Service Providers Your Acer office may have a different part number code to those given in the FRU list of this printed service guide You must use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines www packardbell com Features Platform Processor 0 26 E Processors 330M 2 13 GHz M620 2 5 GHz 350M e Intel Core i5 Processors 430M 2 26 GHz 520M 2 4 GHz 540M 2 53 GHz e Intel Core i7 Processors 620M 2 66 GHz Core logic Mobile Intel HM55 Express Chipset Wireless Intel WiFi Link 5300 5100 Atheros b g n System memory e DDR3 SO DIMM e Data rate supported 800 1066 1333 MT s e Maximum memory 4 GB using two SO DIMM modules Display and graphics 15 6 WXGA LCD display panel e VGA controller e Discrete model ATI Madison Pro Park XT w
66. erforming steps 5 8 of the Replacing the keyboard procedure on page 62 Return the optical screw drive in its place Reinstall the hard drive by performing steps 8 and 9 of the Replacing the hard drive procedure on page 54 If you have disconnected any wireless antennas reconnect them now Reinstall the bay cover T3 CHAPTER 3 Replacing notebook components Replacing the touchpad board Tools you need to complete this task Phillips 0 screwdriver SS LEE Flat screwdriver or Non marring plastic scribe Screws removed during this task e amp 1 black M2x5 hard drive e amp 1 black M2 5x6 optical drive e amp amp 4 3 black M2 5x6 keyboard cover e 2 black M2 5x6 LCD panel hinge bottom e amp 2 black M2 5x6 Nylok LCD panel hinge top o 22828 amp amp amp amp 10 2 5 6 black palm rest base side e amp 3 25 6 black palm rest top side gt To replace the touchpad board 1 Complete the steps in Preparing the notebook on page 47 2 Remove the palm rest by performing steps 2 18 of the Replacing the palm rest procedure on page 68 3 Turn the palm rest over so that its underside is facing up 4 Open the touchpad board cable connector a and disconnect the cable b 74 www packardbell com Remove the touchpad cable from the palm rest Note the orientation of the touchpad board for later reference in installing the new t
67. est or replace the SO DIMM Test or replace the system board Run Load Setup Defaults using the BIOS Setup Utility then reboot the notebook Test or replace the CMOS battery run the BIOS Setup Utility to reconfigure system time then reboot the system Test or replace the system board Run Load Setup Defaults using the BIOS Setup Utility then reboot the notebook Test or replace the CMOS battery run the BIOS Setup Utility to reconfigure system time then reboot the system Test or replace the system board Test or replace the SO DIMM Test or replace the BIOS ROM Test or replace the system board None n Test or replace the BIOS Test or replace the system board Error Messages 1 0 device IRQ conflict Operating system not found No beep error messages No beep Error Messages No beep power on indicator turns off and LCD is blank No beep power on indicator turns on and LCD is blank No beep power on indicator turns on and LCD is blank But you can see POST on an external CRT No beep power on indicator turns on and a blinking cursor shown on LCD during POST No beep during POST but system runs correctly www packardbell com FRU Action Sequence Load Setup Defaults using the BIOS Setup Utility then reboot the notebook Test or replace the CMOS battery run the BIOS Setup Utility to reconfigure system time then reboot the system Test or re
68. evices are examples of devices that provide wireless communication Important The wireless network switch must be in the ON position for this button to work For more information see Left View on page 16 Mute the sound Press the key combination again to restore the sound Turns the display screen backlight off to save power Press any key to return Play Pause Plays or pauses the CD or DVD Stop Stops playing the CD or DVD Previous Skips back one CD track or DVD chapter Next Skips ahead one CD track or DVD chapter 23 CHAPTER 1 System specifications Using the capacitive touch keys Ey xw t um d tt PowerSave MyBackup Wireless Touchpad Mute Decrease Increase switch toggle volume volume only for certain models P WS Em up Programmable MyBackup Wireless Touchpad Mute Decrease Increase ey Button x P p 24 switch toggle volume volume only for certain models Description PowerSave key Press to put the notebook into power saving mode The button lights up red when this happens Press this key again to return to your previous settings Programmable key The programmable key will run the Launch Manager you can assign an application as your needed only for certain models MyBackup key Press to create a data backup in three easy steps select source select destination and backup schedule manual or automatic The b
69. ey to open the Windows Start menu This key can also be used in combination with other keys to open utilities like F Search utility R Run utility and E Computer window Press this key for quick access to shortcut menus and help assistants in Windows Press these keys to move the cursor up down right or left System key combinations When you press the FN key and a system key at the same time your notebook performs the action identified by the text or icon on the key Press and hold FN then press this system key F1 F3 4 c To Turn the capacitive touch key LEDs on or off For more information see Using the status indicators on page 21 Enter Sleep mode or Hybrid Sleep mode Press the power button to leave Sleep mode Toggle the notebook display in the following order n n n The LCD An external monitor or projector a monitor or projector must be plugged into the monitor port or HDMI port on your notebook Both displays at the same time Press and hold FN then press this system key F6 7 8 ES r9 I F10 11 12 d www packardbell com To Turn the optional Bluetooth radio on or off Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane Bluetooth communication d
70. for ESD prevention Flat screwdriver Phillips screwdriver Non marring plastic scribe www packardbell com Preparing the notebook gt To prepare the notebook for maintenance Make sure that the optical disc drive is empty 2 Turn off the notebook 3 Close the LCD panel 4 Disconnect the AC adapter 5 Disconnect the network cable and all peripheral devices connected to the notebook 6 Make sure there is no memory card on the card reader slot To remove a memory card a Push against the card as if you were pushing it further into the slot letting the card spring out b Pull the memory card out of its slot 47 CHAPTER 3 Replacing notebook components Removing the battery gt To remove the battery Turn the notebook over so the base is facing up 2 Slide the battery lock to the unlocked position 3 Slide the battery release latch a then remove the battery out of the notebook b Note The battery is highlighted with a yellow circle in the above image Follow local regulations for battery disposal 48 www packardbell com Removing the bay cover To remove or replace components located on the lower bay you need to remove the bay cover first Tools you need to complete this task Phillips 0 screwdriver Non marring plastic scribe gt To remove the bay cover 1 Complete the steps in Preparing the notebook on page 47 2 Turn the notebook over so the base
71. g steps 19 21 of the Replacing the palm rest procedure on page 68 Reinstall the LCD panel assembly by following the steps 16 23 of the Replacing the LCD panel assembly procedure on page 64 Reinstall the keyboard and the keyboard cover by performing steps 5 8 of the Replacing the keyboard procedure on page 62 Close the LCD panel and turn the notebook over so the base is facing up Reinstall the optical drive by performing steps 10 and 11 of the Replacing the optical drive procedure on page 56 Reinstall the hard drive by performing steps 8 and 9 of the Replacing the hard drive procedure on page 54 If you have disconnected any wireless antennas reconnect them now Reinstall the bay cover Reinstall the battery www packardbell com Replacing the cooling assembly Tools you need to complete this task Phillips 0 screwdriver ea Flat screwdriver or Non marring plastic scribe Additional materials you need to complete this task Soft cloth and isopropyl alcohol or alcohol pad Thermal grease Screws removed during this task e amp 1 black M2x5 hard drive e amp 1 black M2 5x6 optical drive e amp amp amp 3 black M2 5x6 keyboard cover e amp amp 2 black M2 5x6 LCD panel hinge bottom e amp 2 black M2 5x6 Nylok LCD panel hinge top e 2288838 8 8 amp 10 M25x6 black palm rest base side e amp amp amp 3 25 6 black palm rest top side e 1 b
72. he notebook has a wireless card installed proceed to step 18 to arrange the antenna cables If there s no wireless card installed proceed to step 19 to reconnect the power button board cable Refer to the antenna cable routing note made on step 9 and secure the antenna cables to the palm rest before pulling the ends downward to the wireless card compartment Arrange the power button cable on the palm rest and reconnect it to its system board connector Arrange the LCD webcam and microphone cables on the palm rest and reconnect them to their system board connectors Close the LCD panel and turn the notebook over so the base is facing up If the notebook has a wireless card installed reconnect the antenna cables and then reinstall the bay cover Return the base hinge screws removed in step 5 Turn the notebook over so the palm rest is facing up Reinstall the keyboard and the keyboard cover by performing steps 5 8 of the Replacing the keyboard procedure on page 62 Reinstall the battery 67 CHAPTER 3 Replacing notebook components Replacing the palm rest Tools you need to complete this task Phillips 0 screwdriver Flat screwdriver or Non marring plastic scribe Screws removed during this task w 1 2 3 4 68 amp 1 black M2x5 hard drive amp 1 black M2 5x6 optical drive amp 3 black M2 5x6 keyboard cover amp 2 black M2 5x6 LCD panel hinges bottom amp amp
73. he notebook resting on your lap If the air vents are blocked the notebook may become hot enough to harm your skin Caution Do not block or insert objects into these slots If these slots are blocked your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook Caution Provide adequate space around your notebook so air vents are not obstructed Do not use the notebook on a bed sofa rug or other similar surface Left View Ethernet HDMI out Headphone jack jack jack Kensington Power Monitor USB Microphone Memory card lock slot connector port port jack reader Component Icon Description Kensington Secure your notebook to an object by connecting a Kensington lock slot cable lock to this slot Power connector Plug the AC adapter cable into this connector Ethernet jack Plug an Ethernet network cable into this jack Plug the other end E of the cable into a cable modem DSL modem or an Ethernet network jack Plug an analog VGA monitor or projector into this port Monitor port O HDMI out jack Plug an HDMI device such as a high definition television into this optional jack 16 Right View Component USB port Microphone jack Headphone jack Memory card reader www packardbell com Icon f Description Plug USB devices such as a diskette drive flash drive printer scanner camera keyboard or mouse into these ports Plug a microphone into
74. ice of customer machines A Important To scrap or to return the defective parts you should follow the local government ordinance or regulations on how to dispose it properly or follow the rules set by your regional Acer office on how to return it Exploded diagram 140 Item oO o OO A CQ DN 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 www packardbell com Component Keyboard cover Multimedia board Palm rest Touchpad board Cooling assembly System board Kensington lock cap Left LCD panel hinge bracket Front panel LCD panel LCD assembly lid Webcam board optional Right LCD panel hinge bracket Power button board cap Power button board spring Power button board LCD cable LCD webcam coaxial cable Keyboard Battery USB board USB modem port board optional Optical drive Optical drive bezel Optical drive bracket Base enclosure Hard drive Bluetooth module Bay cover 141 CHAPTER 6 FRU Field Replaceable Unit list FRU list Category Adapter Battery Hard disk drive 142 Description Adapter DELTA 65W 19V 1 7x5 5x11 Yellow ADP 65JH DB LV5 LED LF Adapter LITE ON 65W 19V 1 7x5 5x11 Yellow PA 1650 22AC LV5 LED LF Adapter HIPRO 65W 19V 1 7x5 5x11 Yellow HP A0653R3B 1LF LV5 Timeline LF Adapter DELTA 90W 19V 1 7x5
75. is 95 C OS shut down at 100 C H W shut down at 105 C Battery Item Specification Vendor Panasonic a Samsung Sanyo Sony a type Li ion Pack capacity 4400mAH 5800mAH Number of battery cell 6 Package configuration 3 cells in series 2 series in parallel Normal voltage 11 1V Charge voltage 12 6V max 14 www packardbell com Power supply Item Specification Vendor Delta Liteon Hipro Input rating 90V AC to 264V AC 47Hz to 63Hz Maximum input AC current 1 7A max Output rating 19V DC 3 42A 65W Power savings ACPI mode Power Management Mech Off G3 All devices in the notebook are turned off completely Soft Off G2 S5 OS initiated shutdown All devices in the notebook are turned off completely Working G0 SO Individual devices such as the CPU and hard disc may be power managed in this state Suspend to RAM S3 CPU set power down VGA suspend PCMCIA suspend Audio power down Hard drive power down Optical drive power down Super I O low power mode Bop op 5 Save to Disk S4 Also called Hibernation mode System saves all system states and data onto the disc prior to powering off the whole system 15 CHAPTER 1 System specifications Notebook product tour rA Important Case color may vary from that shown in the pictures Front View Ventilation fan Component Icon Description Ventilation fan Helps cool internal components Warning Do not work with t
76. ith DDR3 800 1 GB VRAM UMA model Integrated in the Mobile Intel HM55 Express Chipset e Dual independent display support e 16 7 million colors e MPEG 2 DVD hardware assisted capability acceleration e MPEG 2 DVD decoding for selected models e WMV9 VC 1 support acceleration e WMV9 VC 1 and H 264 AVC decoding for selected models HDMI High Definition Multimedia Interface with HDCP High bandwidth Digital Content Protection support Storage subsystem Industry standard 2 5 160 640 GB hard disk drive Optical drive options Blu ray Disc DVD Super Multi double layer drive e DVD Super Multi double layer drive e 5 in 1 card reader E MS Secure Digital SD MultiMediaCard MMC Memory Stick MS Memory Stick PRO MS PRO xD Picture Card xD CHAPTER 1 System specifications Input devices e 99 100 or 103 key keyboard 2 5 mm minimum key travel Twelve function keys four cursor keys two Windows keys e Touchpad pointing device e Capacitive touch keys Audio Two built in stereo speakers e Built in microphone on webcam Realtek ALC272 codec e Supports Dolby Advanced Audio technology e MS Sound compatible Communication Integrated webcam e WLAN Intel WiFi Link 5300 5100 a b g n Atheros b g n e WPAN Bluetooth 2 0 EDR Enhanced Data Rate LAN 10 100 1000 Ethernet I O ports e USB four External display VGA port Ethernet RJ45 Modem RJ1
77. lack M2x4 system board w To replace the cooling assembly Complete the steps in Preparing the notebook on page 47 2 Remove the system board by performing steps 2 11 of the Replacing the system board procedure on page 86 3 Turn the system board over to access the cooling fan cable 4 Disconnect the cooling fan cable from its system board connector Discrete model UMA model CHAPTER 3 Replacing notebook components 5 Loosen the spring loaded captive screws securing the cooling assembly Follow the screw sequence indicated on the below images Discrete model UMA model 6 Remove the cooling assembly from the system board Discrete model UMA model 7 Lay the cooling assembly down in an upright position to avoid tainting your work space with thermal grease 90 Discrete model 9 10 11 12 13 14 15 16 17 18 19 20 21 22 www packardbell com Remove the barcode sticker on top of the processor UMA model Moisten a soft cloth with isopropyl alcohol and clean the processor die to remove any thermal grease residue Wipe the die surface several times to make sure that no particles or dust contaminants are evident Allow the alcohol to evaporate before continuing Caution Do not touch the contact surface of the new cooling assembly nor the processor dire as this may leave dead skin cells or oils from your finger that can result in poor thermal grease performance Apply just
78. ll the keyboard and the keyboard cover by performing steps 5 8 of the Replacing the keyboard procedure on page 62 Close the LCD panel and turn the notebook over so the base is facing up Return the optical screw drive in its place Reinstall the hard drive by performing steps 8 and 9 of the Replacing the hard drive procedure on page 54 If you have disconnected any wireless antennas reconnect them now Reinstall the bay cover Reinstall the battery www packardbell com Replacing the Bluetooth module Tools you need to complete this task Phillips 0 screwdriver Flat screwdriver or Non marring plastic scribe Screws removed during this task w 4 black M2x5 hard drive 1 black M2 5x6 optical drive amp 3 black M2 5x6 keyboard cover amp 2 black M2 5x6 LCD panel hinge bottom amp 2 black M2 5x6 Nylok LCD panel hinge top amp amp amp amp amp amp amp amp 10 M25x6 black rest base side 4 amp 3 M2 5x6 black palm rest top side To replace the Bluetooth module aA gt Re Complete the steps in Preparing the notebook on page 47 Complete the steps in Removing the battery on page 48 Complete the steps in Removing the bay cover on page 49 If the notebook has a wireless card installed unplug the antenna cables Remove the hard drive screw and then remove the hard drive from its compartment 83 CHAP
79. llowing when performing a BIOS recovery Make sure the battery pack is installed to the system and that the computer is connected to a UPS unit during the BIOS recovery and BIOS flash procedures The BIOS crisis recovery disk should be prepared in a computer running the Windows XP or Windows Vista OS Creating the Crisis Recovery disk gt To create the Crisis Recovery disk 1 NN 4 W Prepare a removable USB storage device with a capacity size greater than 10 MB Note that all data on the USB storage device will be cleared during the creation of the crisis disk Set up a computer running the Windows XP or Windows Vista OS and plug in the USB storage device into an available USB port Decompress the Crisis Package Source Select WINCRIS exe and then select Run as administrator Keep the default settings and then click Start button When the pop up warning dialog box appears click OK to create the crisis disk Click No if you do not want to create another crisis disk Eject and reconnect the USB removable storage device and make sure it contains the BIOS wph MINIDOS sys and PHLASH16 exe files Performing a BIOS recovery 38 gt To perform a BIOS recovery 1 2 3 Shut down the BIOS failed computer Connect the USB storage device containing the Crisis Recovery disk files to the failed computer Press and hold the Fn Esc keys this is the BIOS recovery hotkey then press the power button
80. ly 64 Replacing the palm 68 Replacing the speakers 72 Replacing the touchpad 74 Replacing the modem board 77 Replacing USB board 80 Replacing the Bluetooth 83 Replacing the system board 86 Replacing the cooling assembly 89 Replacing processor 92 Replacing the LCD front 1 95 Replacing the webcam 98 Replacing the LCD ex RN E ved 100 Replacing the LCD panel hinge brackets 103 Replacing the power button board 105 Replacing the Kensington lock 107 Replacing the microphone 109 Replacing the antennas 111 Replacing the LCD assembly lid 113 ii www packardbell com Chapter 4 Troubleshooting 115 Diagnosing problems 116 System test procedures 117 Testing the optical driv
81. ly press and release the left button once This action is called clicking 25 CHAPTER 1 System specifications To Do this Start a program or open a file or folder Position the pointer over the object Press the left button twice in rapid succession This action is called double clicking Access a Position the pointer over the shortcut menu object Quickly press and or find more release the right button once information This action is called about an object on the screen right clicking Move an object on the screen Position the pointer over the object Press the left button and hold it down then use the touchpad to move drag the object to the appropriate part of the screen Release the button to drop the object where you want it Using the webcam 26 You can use the optional webcam with many of the available Internet chat programs to add video and audio to your chat session In addition by using the software included with the webcam you can take pictures or create video clips Microphone Webcam CHAPTER2 System utilities BIOS setup utility BIOS recovery Clearing a BIOS password Unlocking the hard drive CHAPTER 2 System utilities BIOS setup utility 28 The BIOS setup utility is a hardware configuration program built into the notebook s BIOS Basic Input Output System The notebook was shipped already properly configured and optimized However if the user en
82. n 1 19 to 20 5V A V Pin 2 OV Ground 2 1 e If the voltage is not correct replace the power adapter If the voltage is within the range do the following Replace the system board e If the problem is not corrected see Undetermined problems on page 133 e If the power on indicator does not light up check the power adapter s power cord for correct continuity and installation e If the operational charge does not work see Check the battery pack on page 119 Important An audible noise from the power adapter does not always indicate a defect 118 www packardbell com Check the battery pack gt To check the battery pack using software Open Power Management in the Windows Control Panel 2 n Power Meter make sure that the parameters shown for Current Power Source and Total Battery Power Remaining are correct 3 Repeatthe steps 1 and 2 for both battery and adapter This helps you identify first the problem is on recharging or discharging a gt To check the battery pack using hardware Turn off the notebook 2 Remove the battery pack and measure the voltage between battery terminals 1 and 6 ground 3 If the voltage is still less than 7 5 Vdc after recharging replace the battery Li Y Important To check the battery charge operation use a discharged battery pack or a battery pack that has less than 50 of the total power remaining when installed in the notebook If
83. ncy level OHCI Number of USB ports Location www packardbell com Specification Intel WiFi Link 5100 Intel WiFi Link 5300 a Atheros AR5B91 HB93 b g n a Atheros XB63 b g a WNC WiMAX 11 54 Mbps up to 270 Mbps for Draft N IEEE 802 11a IEEE 802 116 IEEE 802 119 IEEE 802 11 Draft N IEEE 802 16e PCI bus mini PCI socket for wireless module Specification Mobile Intel HM55 Express Chipset 2 0 USB 1 1 and USB 2 0 host controller 4 Two on the left side a Two on the right side Buttons Indicators Ports Item Buttons Indicators Ports Specification Power button Capacitive touch keys Bluetooth Hard drive Num lock Caps lock Battery charge Power Bop po os USB four External display VGA port Ethernet RJ45 Modem RJ11 Headphone SPDIF Audio Out Microphone in DC in jack for AC adapter 5 in 1 card reader SD MMC MS MS PRO xD HDMI port with HDCP support BP Ro Rr Gee og om om 13 CHAPTER 1 System specifications Camera Item Specification Model Chicony 0 3M DV Calla Camellia Interface USB 2 0 Resolution 0 3 M pixels 640x480 Signal to noise ratio 42 dB Sensor CMOS 1 4 Power 5V Built in microphone Yes LED No Fans CPU temperature C Fan speed rpm Acoustic level dBA 45 50 0 3000 29 55 66 0 3300 33 68 74 3300 3800 38 78 83 3800 4100 40 86 91 4100 4800 40 Throttling 50 is controlled by operating system Temperature point
84. ng steps 8 11 of the Replacing the LCD front panel procedure on page 95 Make sure the webcam lens is aligned with camera peephole on the LCD front panel before you secure the panel in place Reinstall the LCD panel assembly by performing steps 16 23 of the Replacing the LCD panel assembly procedure on page 64 Turn the notebook over so the palm rest is facing up Reinstall the keyboard and the keyboard cover by performing steps 5 8 of the Replacing the keyboard procedure on page 62 Reinstall the battery 99 CHAPTER 3 Replacing notebook components Replacing the LCD Tools you need to complete this task 100 Phillips 0 screwdriver eS ce E gt Flat screwdriver or Non marring plastic scribe Screws removed during this task gt amp 1 black M2x5 hard drive 4 1 black M2 5x6 optical drive amp amp 3 black M2 5x6 keyboard cover amp 2 black M2 5x6 LCD panel hinges bottom amp amp 2 black M2 5x6 Nylok LCD panel hinges top 4 amp 4 amp 4 black M2 5x6 Nylok LCD front panel 2 chrome M2x4 LCD hinge covers 2 amp 4 black M2 5x6 Nylok LCD front panel 1 amp 4 black M2 5x5 LCD panel hinges 4 chrome M2x3 LCD panel brackets To replace the LCD 1 2 3 Complete the steps in Preparing the notebook on page 47 Remove the LCD panel assembly by performing steps 2 15 of the Replacing the LCD panel assem
85. nges To replace the antennas 1 2 3 Complete the steps in Preparing the notebook on page 47 Remove the LCD panel assembly by performing steps 2 15 of the Replacing the LCD panel assembly procedure on page 64 Remove the LCD front panel by performing steps 3 7 of the Replacing the LCD front panel procedure on page 95 Remove the LCD by performing steps 4 7 of the Replacing the LCD procedure on page 100 If you are going to use the same Kensington lock cap power button assembly webcam microphone and wireless antennas remove these items from the old LCD assembly lid and attach them to the new one Refer to the related replacement procedure on previous pages for instructions Place the LCD on the new LCD assembly lid Return the hinge screws to their places 113 114 10 11 12 CHAPTER 3 Replacing notebook components Reinstall the LCD front panel by performing steps 8 11 of the Replacing the LCD front panel procedure on page 95 Reinstall the LCD panel assembly by performing steps 16 23 of the Replacing the LCD panel assembly procedure on page 64 Turn the notebook over so the palm rest is facing up Reinstall the keyboard and the keyboard cover by performing steps 5 8 of the Replacing the keyboard procedure on page 62 Reinstall the battery CHAPTER4 Troubleshooting Diagnosing problems System test procedures Power On Self Test POST error mes
86. nit list CPU Intel Core i3 330M PGA 2 13G 35W Arrandale TJ90 VT 3M L3 CPU Intel Core i3 350M PGA 2 26G 35W Arrandale TJ90 VT 3M L3 CPU Intel Core 15 430M PGA 2 26G ARD up to SC 2 53G 3M L3 CPU Intel Core i5 520M 2 4G 3M CPU Intel Core i5 540M 2 53G 3M CPU Intel Core i7 620M PGA 2 66G 4M Memory ELPIDA SO DIMM DDRIII 1066 1GB EBJ10UE8BDSO AE F LF 128 8 0 065um Memory HYNIX SO DIMM DDRIII 1066 1GB HMT112S6BFR6C G7 LF 64 16 0 055um Memory MICRON SO DIMM DDRIII 1066 1GB MT8JSF12864HZ 1G1F1 LF 128 8 0 065um Memory SAMSUNG SO DIMM DDRIII 1066 1GB M471B2873EH1 CF8 LF 64 16 0 055um Memory ELPIDA SO DIMM DDRIII 1066 2GB EBJ21UE8BDSO AE F LF 128 8 0 065um Memory HYNIX SO DIMM DDRIII 1066 2GB HMT125S6BFR8C G7 NO LF 128 8 0 055um Memory MICRON SO DIMM DDRIII 1066 2GB MT16JSF25664HZ 1G1F1 LF 128 8 0 065um Memory SAMSUNG SO DIMM DDRIII 1066 2GB M471B5673EH1 CF8 LF 128 8 0 055um Memory NONE SO DIMM DDRIII 1066 4GB dummy P N LF Memory ELPIDA SO DIMM DDRIII 1333 4GB EBJA1UF8BASO DJ F LF 256 8 0 055um AMD MADISON PRO 40nm 29mm 29mm M2 package AMD PARK XT 40nm 29mm 29mm M2 package UMA Intel NVIDIA N11MGE1 40nm 29mm 29mm GB1 128 package VRAM SAMSUNG Graphic DDRIII 800 1Gb K4W1G1646E HC12 LF VRAM HYNIX Graphic DDRIII 800 1Gb H5TQ1G63BFR 12C LF 1G DDR3 64 16 8 512M DDR3 64 16 4 VRAM ATI Graphic DDRIII 800 1Gb 23EY2387MA12 SZ LF HF NB Chipset Intel CS BD82HM55 Broadcom BCM57780 Realtek Audio Codec ALC272X Foxconn
87. nsington lock cap To replace the Kensington lock cap 1 2 3 Complete the steps in Preparing the notebook on page 47 Remove the LCD panel assembly by performing steps 2 15 of the Replacing the LCD panel assembly procedure on page 64 Remove the LCD front panel by performing steps 3 7 of the Replacing the LCD front panel procedure on page 95 Move the LCD webcam microphone and antenna cables away from the Kensington lock cap screws 107 CHAPTER 3 Replacing notebook components 5 Note the orientation of the Kensington lock cap for later reference and then remove the screws securing it 7 Position the new Kensington lock cap on the left hinge making sure it is in the same orientation noted on step 5 8 Secure the cap with the screws removed in step 5 9 Reinstall the LCD front panel by performing steps 8 11 of the Replacing the LCD front panel procedure on page 95 10 Reinstall the LCD panel assembly by performing steps 16 23 of the Replacing the LCD panel assembly procedure on page 64 11 Turn the notebook over so the palm rest is facing up 12 Reinstall the keyboard and the keyboard cover by performing steps 5 8 of the Replacing the keyboard procedure on page 62 13 Reinstall the battery 108 www packardbell com Replacing the microphone Tools you need to complete this task Phillips 0 screwdriver Flat screwdriver or Non marring plastic scribe Screws remo
88. of the Replacing the LCD panel assembly procedure on page 64 Turn the notebook over so the palm rest is facing up Reinstall the keyboard and the keyboard cover by performing steps 5 8 of the Replacing the keyboard procedure on page 62 Reinstall the battery www packardbell com Replacing the antennas Tools you need to complete this task Phillips 0 screwdriver ez Camna G Flat screwdriver or Non marring plastic scribe Screws removed during this task w 4 black M2x5 hard drive 1 black M2 5x6 optical drive amp 3black M2 5x6 keyboard cover amp 2 black M2 5x6 LCD panel hinges bottom amp 2 black M2 5x6 Nylok LCD panel hinges top 4 amp 4 black M2 5x6 Nylok LCD front panel At 2 chrome M2x4 LCD hinge covers 4 amp 4 black M2 5x6 Nylok LCD front panel 4 amp 4 black M2 5x5 LCD panel hinges To replace the antennas 1 2 3 Complete the steps in Preparing the notebook on page 47 Remove the LCD panel assembly by performing steps 2 15 of the Replacing the LCD panel assembly procedure on page 64 Remove the LCD front panel by performing steps 3 7 of the Replacing the LCD front panel procedure on page 95 Remove the LCD by performing steps 4 7 of the Replacing the LCD procedure on page 100 Release the antenna cables from the adhesive tabs securing them 111 112 CHAPTER 3
89. on page 24 LCD panel Microphone Webcam Icon Description Webcam Use to let others see who they are communicating with when making VoIP calls For more information see Using the webcam on page 26 Microphone Use to talk through when making Voice over Internet Protocol VoIP calls 20 www packardbell com Using the status indicators rA Important If none of the indicators are on you may need to press FN F1 to toggle the status indicators on Status indicators inform you when a drive is being used or when a button has been pressed that affects how the keyboard is used The status indicators are located below the screen TT TTT Power HDD Num lock Battery Caps lock Bluetooth Indicator Icon Description Power indicator LED on Notebook is on O LED blinking Notebook is in Sleep or Hybrid Sleep mode LED off Notebook is off Battery charge LED blue Battery is fully charged indicator e LED red Battery is charging Important This LED only lights up when your notebook is connected to AC power Caps lock LED on Caps lock is turned on A a LED off Caps lock is turned off Num lock LED on Num lock is turned on fil LED off Num lock is turned off Hard drive a LED blinking The drive is being accessed LED off The drive is not being accessed Bluetooth LED on Bluetooth communication is turned on 3 LED off Bluetooth communica
90. optional Prepare Boot Initialize parameters Initialize PnP Option ROMs Clear parity checkers Display MultiBoot menu Clear screen optional Check virus and backup reminders Try to boot with INT 19 Initialize POST Error Manager PEM Initialize error logging Initialize error display function Initialize system error handler PnPnd dual CMOS optional Initialize notebook docking optional Initialize notebook docking late Force check optional Extended checksum optional 127 Code Beeps D2h EOh E1h E2h E3h E4h E5h E6h E7h E8h E9h EAh EBh ECh EDh EEh EFh FOh F1h F2h F3h F4h 1 F5h F6h F7h 128 CHAPTER 4 Troubleshooting POST Routine Description Unknown interrupt Initialize the chipset Initialize the bridge Initialize the CPU Initialize the system timer Initialize system I O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize Memory size Shadow Boot Block System memory test Initialize interrupt vectors Initialize Run Time Clock Initialize video Initialize System Management Mode Output one beep before boot Boot to Mini DOS Clear Huge Segment Boot to Full DOS www packardbell com Symptom to FRU error messages LCD Symptom Error The LCD backlight doesn t work The LCD is too dark The LCD brightness cannot be adjusted The
91. oses we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Detailed information on Acer s International Traveller s Warranty ITW Returned material authorization procedures Anoverview ofall the support services we offer accompanied by a list of telephone fax and email contacts for all your technical queries We are always looking for ways to optimize and improve our services so 1f you have any suggestions or comments please do not hesitate to communicate these to us Index A AC adapter connector 16 antennas replace 111 application key 22 arrow keys 22 audio back button 23 controller 12 headphone jack 17 Increase volume 24 microphone jack 17 muting 24 next button 23 pause button 23 play button 23 resolution 12 stop button 23 B battery charge indicator latch 18 locating 18 release latch 18 remove 48 bay cover remove 49 bays hard drive 19 memory 18 BIOS password control 8 supported protocols 8 vendor 7 version 7 BIOS crisis disk 38 BIOS flash 39 BIOS recovery BIOS flash 39 crisis disk 38 precautions 38 procedure 38 BIOS utility access 28 Boot menu 36 Exit menu 37 Information menu 30 Main menu 31 navigate 29 Security menu 32 Bluetooth 19 21 chipset 12 module replace 83 system key 23 turning off 23 turning on 23 boot sequence 36 buttons specification 13 C cable lock 16 cable modem 16 capa
92. ou will be prompted to save the new password 5 Press Enter Press F10 to save the password and close the Setup Utility or you can proceed to setting a user password UJ 34 www packardbell com Removing a password gt To remove a password Press or J to highlight the Set Supervisor Password or Set User Password field then press Enter The Set Supervisor Password or Set User Password box opens Enter Current Password nt New Password nfirm New 2 Type the current password then press Enter 3 Press Enter twice without entering anything in the new and confirm password fields You will be prompted to confirm the password removal 4 Press Enter 5 Press F10 to save the password and close the Setup Utility or you can proceed to setting a user password Resetting a password If you have forgotten the user password the computer will continue to function normally but you will have limited access to the Setup utility If you have enabled the Password on Boot field and you forget the supervisor password you will not be able to boot up the computer The same thing applies if you forget the HDD password To clear a lost BIOS password user or supervisor password you need to short the clear password hardware gap located on the system board Go to page 40 for instructions To regain access to your computer if you lose the HDD password you need to generate a master password and unlock your h
93. ouchpad board 75 76 8 10 11 12 13 14 15 16 17 18 19 CHAPTER 3 Replacing notebook components Insert a small flat blade screwdriver or non marring scribe between the touchpad board and the palm rest s underside and carefully pry the board loose Remove the touchpad board from the palm rest Note A circuit board that is gt 10 cm has been highlighted with a yellow rectangle as shown in the above image Follow the local regulations for disposing this type of circuit board Observing the same orientation as the old touchpad board secure the new board on the palm rest Cover the new touchpad board with the tape removed in step 6 Insert the touchpad cable to the touchpad board cable connector and then close the clip to lock the cable in place Reinstall the palm rest by performing steps 19 21 of the Replacing the palm rest procedure on page 68 Reinstall the LCD panel assembly by performing steps 16 23 of the Replacing the LCD panel assembly procedure on page 64 Reinstall the keyboard and the keyboard cover by performing steps 5 8 of the Replacing the keyboard procedure on page 62 Return the optical screw drive in its place Reinstall the hard drive by performing steps 8 and 9 of the Replacing the hard drive procedure on page 54 If you have disconnected any wireless antennas reconnect them now Reinstall the bay cover www packardbell com Re
94. palm rest procedure on page 68 T 78 10 CHAPTER 3 Replacing notebook components Disconnect the modem cable from the modem board 12 13 14 15 16 17 18 19 20 21 www packardbell com Connect the modem cable to the new modem board and then attach to board to its system board connector Secure the new modem board with the screw removed in step 9 Reinstall the palm rest by performing steps 19 21 of the Replacing the palm rest procedure on page 68 Reinstall the LCD panel assembly by following the steps 16 23 of the Replacing the LCD panel assembly procedure on page 64 Reinstall the keyboard and the keyboard cover by performing steps 5 8 of the Replacing the keyboard procedure on page 62 Close the LCD panel and turn the notebook over so the base is facing up Reinstall the optical drive by performing steps 10 and 11 of the Replacing the optical drive procedure on page 56 Reinstall the hard drive by performing steps 8 and 9 of the Replacing the hard drive procedure on page 54 If you have disconnected any wireless antennas reconnect them now Reinstall the bay cover Reinstall the battery 19 CHAPTER 3 Replacing notebook components Replacing the USB board Tools you need to complete this task 80 Phillips 0 screwdriver Flat screwdriver or Non marring plastic scribe Screws removed during this task w amp 1 black M2x5 hard drive
95. place the system board Run the BIOS Setup Utility and see if fixed disk and drive A are properly identified Test or replace the diskette drive Test or replace the hard disk drive Test or replace the system board FRU Action in Sequence B Bop 5 5 s Test the power source battery pack and power adapter See Testing the power system on page 118 Make sure that every connector is connected tightly and correctly Reconnect the SO DIMM Test or replace the LED board Test or replace the system board Test the power source battery pack and power adapter See Testing the power system on page 118 Reconnect the LCD connector Check the hard disk drive Check the LCD inverter ID Check the LCD cable Test or replace the LCD inverter Test or replace the LCD Test or replace the system board Reconnect the LCD connectors Check the LCD inverter ID Check the LCD cable Test or replace the LCD inverter Test or replace the LCD Test or replace the system board Make sure that every connector is connected tightly and correctly Test or replace the system board Test or replace the speaker Test or replace the system board 123 CHAPTER 4 Troubleshooting Phoenix BIOS beep codes Code 02h 03h 04h 06h 08h 09h OAh OBh OCh OEh OFh 10h 11h 12h 13h 14h 16h 17h 18h 1Ah 1Ch 20h 22h 24h 26h 28h 29h 2Ah 2Ch 2Eh 2Fh 124 Beeps
96. placing the modem board Tools you need to complete this task Phillips 0 screwdriver dadn SS gt EEE Flat screwdriver or Non marring plastic scribe Screws removed during this task w 1 black M2x5 hard drive 1 black M2 5x6 optical drive amp 3 black M2 5x6 keyboard cover amp 2 black M2 5x6 LCD panel hinge bottom amp 2 black M2 5x6 Nylok LCD panel hinge top amp amp amp amp amp 4 10 M2 5x6 black palm rest base side 4 amp 3M2 5x6 black palm rest top side 1 black M2x4 modem board To replace the system board 1 2 3 Complete the steps in Preparing the notebook on page 47 Complete the steps in Removing the battery on page 48 Remove the memory from the old system board and install it on the new system board by following the instructions in the Adding or replacing memory modules section on page 50 If the notebook has a wireless card installed remove the card from the old system board and install it on the new system board by following the instructions in the Replacing the wireless card section on page 52 Remove the hard drive by performing steps 3 and 4 of the Replacing the hard drive procedure on page 54 Remove the optical drive by performing steps 3 and 4 of the Replacing the optical drive procedure on page 56 Remove the palm rest by following steps 6 18 of the Replacing the
97. r whole setup utility Option Clear Set Clear Set Clear Set www packardbell com Parameter Description Option Set Supervisor Press Enter to set a supervisor password When set this password Password will allow the user to access and change all settings in the Setup Utility Set User Password Press Enter to set a user password When set this password will restrict a user s access to the Setup menus Only the following menus will be accessible System Time and System Date All Exit menu options excluding Load Setup Defaults Note A supervisor password must first be set before creating a user password If Password on Boot is enabled the user must enter the user password each time the notebook is turned on or wakes from Sleep Set HDD Press Enter to set password for accessing the hard disk drive Password HDD password It will be required during boot up or when waking from hibernation mode Password on Boot Referred to as the power on password When Disabled enabled the user or supervisor password willbe Enabled required to boot up the system Note A supervisor password must first be set before creating a user password Caution When you are prompted to enter a password you have three tries before the system halts Don t forget your password Setting a password Note the following reminders before you define a system password The maximum length of password contains 8 alphanumeric char
98. r or Non marring plastic scribe Screws removed during this task e amp 1 black M2x5 hard drive e amp 1 black M2 5x6 optical drive e amp amp 4 3 black M2 5x6 keyboard cover e 2 black M2 5x6 LCD panel hinges bottom e amp 2 black M2 5x6 Nylok LCD panel hinges top e 222 2 amp amp 10M2 5x6 black palm rest base side e amp 3 25 6 black palm rest top side e dl 2 chrome M2x3 speakers w To replace the speakers Complete the steps in Preparing the notebook on page 47 2 Remove the palm rest by performing steps 2 18 of the Replacing the palm rest procedure on page 68 3 Turn the palm rest over so that its underside is facing up 4 Peel off the tape covering the left speaker screw 72 10 11 12 13 14 15 16 www packardbell com Remove the speaker screws Release the speaker cable from the palm rest and then remove the speakers Position the new speakers on the palm rest Secure the speakers with the screws removed in step 5 and cover it with the tape that was detached in step 4 Secure the speaker cable on the palm rest latches Reinstall the palm rest by performing steps 19 21 of the Replacing the palm rest procedure on page 68 Reinstall the LCD panel assembly by performing steps 16 23 of the Replacing the LCD panel assembly procedure on page 64 Reinstall the keyboard and the keyboard cover by p
99. reless 802 11 Memory card reader Audio codec BIOS Item BIOS vendor BIOS version Specification a Intel Core i3 Processors 330M 2 13 GHz M620 2 5 GHz 350M 2 26 GHz Intel Core i5 Processors 430M 2 26 GHz 520M 2 4 GHz 540M 2 53 GHz Intel Core i7 Processors 620M 2 66 GHz Mobile Intel HM55 Express Chipset LGA 1156 Socket H Controller Mobile Intel HM55 Express Chipset a Discrete model ATI Madison Pro Park XT with DDR3 800 1 GB VRAM UMA model Integrated in the Mobile Intel HM55 Express Chipset Broadcom BCM57780 Mobile Intel HM55 Express Chipset Broadcom BCM2046 Intel WiFi Link 5100 Intel WiFi Link 5300 a Atheros AR5B91 HB93 b g n a Atheros XB63 b g Alcor AU6433 Realtek ALC272 Specification Phoenix v1 06 CHAPTER 1 System specifications Item Specification Supported protocols ACPI 1 0b 2 0 3 0 compliance 2 2 System HDD password Security Control INT 13H Extensions PnP BIOS 1 0a SMBIOS 2 4 BIOS Boot Specification Simple Boot Flag 1 0 Boot block Bus Power Management Interface Specification USB Specification 1 1 2 0 IEEE 1394 1 0 USB 1394 CD ROM Boot Up support PC Card Standard 1995 PCMCIA 3 0 Compliant Device IrDA 1 0 Intel AC97 CNR Specification WfM 2 0 PXE 2 1 Boot Integrity Service Application Program Interface BIS 1 0 PC99a and Mobile PC2001 Compliant Ede de de des m de FR SR de dB edge du ge dee B BIOS password con
100. replace a non defective FRU The following auxiliary input devices are supported by this notebook e Numeric keypad External keyboard If any of these devices do not work reconnect the cable connector and repeat the failing operation 117 CHAPTER 4 Troubleshooting Testing the memory Memory errors can stop your programs show error messages on the screen or hang the system gt To test the memory Boot from the diagnostics diskette and start the diagnostics program 2 Run the Memory Test and see if the test completes successfully 3 Press F2 in the test items 4 Follow the instructions in the message window 4 Important Make sure that each memory card is fully installed into the connector A loose connection can cause an error Testing the power system gt To test for a power problem Turn on the notebook using each of the following power sources Remove the battery pack connect the power adapter then make sure that the notebook turns on using AC power Disconnect the power adapter install a charged battery pack then make sure that power is supplied by the battery pack m If you suspect a power problem complete the appropriate power supply check Check the power adapter on page 118 Check the battery pack on page 119 Check the power adapter Unplug the power adapter cable from the notebook and measure the output voltage at the power adapter cable plug See the following figure p Pi
101. rovide adequate space around your notebook so air vents are not obstructed Do not use the notebook on a bed sofa rug or other similar surface Bottom View Ventilation clots and cooling fan Battery Battery latch Battery Sem loc Memory Hard drive bay Component Icon Description Battery Provides power when the notebook is not plugged into AC power Battery lock 07 Slide to unlock the battery Battery latch Slide to release the battery Memory bay Memory modules are located in this bay uuu 18 Icon Hard drive bay Ventilation slots and cooling fan Keyboard area www packardbell com Description The hard drive is located in this bay Helps cool internal components Warning Do not work with the notebook resting on your lap If the air vents are blocked the notebook may become hot enough to harm your skin Caution Do not block or insert objects into these slots If these slots are blocked your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook Caution Provide adequate space around your notebook so air vents are not obstructed Do not use the notebook on a bed sofa rug or other similar surface me Capacitive Speakers Ese ione keys Status 4 ar indicators 1 i Keyboard __
102. s in Preparing the notebook on page 47 2 Complete the steps in Removing the bay cover on page 49 3 Remove the hard drive screw 4 Grasp the black mylar tab and use it to disengage the hard drive from its connector and then remove the drive from its compartment 54 10 www packardbell com If your new hard drive already includes the hard drive bracket go to step 8 If you need to use the bracket from the old hard drive go to step 6 Remove the screws that secure the hard drive bracket and then detach the bracket from the drive Place the bracket on the new drive and secure it with the two screws removed in step 6 Slide the new hard drive into the hard drive compartment and make sure its properly engaged to the SATA1 connector Secure the new drive to the system board with the screw removed in step 6 Reinstall the bay cover 55 CHAPTER 3 Replacing notebook components Replacing the optical drive Tools you need to complete this task 0 screwdriver Screws removed during this task e 1 black M2 5x6 optical drive e 1 chrome M2x3 optical drive bracket gt To replace the optical drive 1 Complete the steps in Preparing the notebook on page 47 2 Complete the steps in Removing the bay cover on page 49 3 Remove the optical drive screw 4 Use the non marring plastic scribe to carefully push the optical drive out of the drive bay and then slide the drive
103. sage Index of error messages Phoenix BIOS beep codes Symptom to FRU error messages Intermittent problems Undetermined problems CHAPTER 4 Troubleshooting Diagnosing problems Use the following procedure as a guide for diagnosing notebook problems 116 Important The diagnostic tests are intended to test only Acer products Non Acer products prototype cards or modified options can give false errors and invalid system responses 1 2 Obtain the failing symptoms in as much detail as possible Verify the symptoms by attempting to re create the failure by running the diagnostic test or by repeating the same operation Use the following table with the verified symptom to determine which page to go to Symptoms Verified Power failure The power indicator does not go on or stay on POST does not complete No beep or error codes are indicated POST detects an error and displayed messages on screen Other symptoms LCD display problems or others Symptoms cannot be re created intermittent problems Go To Testing the power system on page 118 Power On Self Test POST error message on page 120 Undetermined problems on page 133 Index of error messages on page 121 Power On Self Test POST error message on page 120 a Use customer reported symptoms and go to Power On Self Test POST error message on page 120 Intermittent problems on
104. setup utility 28 V ventilation 16 18 VGA port 16 video HDMI out jack 16 monitor port 16 projector port 16 VGA port 16 view left 16 rear 18 right 17 volume muting 24 W webcam 20 26 replace 98 Windows key 22 wired Ethernet chipset 12 wireless card replace 52 wireless Ethernet button 24 chipset 13 status indicator 21 156 MAN NV5x SVC GDE 1 04 09 8 5 13 195
105. sidered only when a recurring problem exists gt To analyze an intermittent problem the advanced diagnostic test for the system board in loop mode at least ten times e If any error is detected replace the FRU e f no error is detected do not replace any FRU 2 Rerun the test to verify that there are no more errors Ei www packardbell com Undetermined problems If the diagnostic test may not identify which adapter or device failed which installed devices are incorrect whether a short circuit is suspected or whether the system is inoperative Use these procedures to isolate the failing FRU do not isolate a non defective FRU Important Verify that all attached devices are supported by the notebook Va Important Verify that the power supply being used at the time of the failure is operating correctly See Testing the power system on page 118 gt To isolate a failing FRU Turn off the notebook 2 Visually check FRU parts for damage If you identify any damage replace the FRU 3 Remove or disconnect all of the following devices e Non Acer devices Printer mouse and other external devices Battery pack Hard disk drive s e SO DIMM e Optical drive 4 on the notebook 5 Determine if the problem has changed fthe problem does not recur reconnect the removed devices one at a time until you find the failing FRU fthe problem does recur replace the following FRUs on
106. st is facing up Reinstall the keyboard and the keyboard cover by performing steps 5 8 of the Replacing the keyboard procedure on page 62 Reinstall the battery www packardbell com Replacing the power button board Tools you need to complete this task Phillips 0 screwdriver ez LL Flat screwdriver or Non marring plastic scribe Screws removed during this task w 4 black M2x5 hard drive 1 black M2 5x6 optical drive amp 3black M2 5x6 keyboard cover amp 2 black M2 5x6 LCD panel hinges bottom amp 2 black M2 5x6 Nylok LCD panel hinges top 4 amp 4 black M2 5x6 Nylok LCD front panel 2 chrome M2x4 LCD hinge covers 4 amp 4 black M2 5x6 Nylok LCD front panel 4 amp 4 black M2 5x5 LCD panel hinges To replace the power button board 1 2 3 Complete the steps in Preparing the notebook on page 47 Remove the LCD panel assembly by performing steps 2 15 of the Replacing the LCD panel assembly procedure on page 64 Remove the LCD front panel by performing steps 3 7 of the Replacing the LCD front panel procedure on page 95 Remove the LCD by performing steps 4 7 of the Replacing the LCD procedure on page 100 105 5 10 11 12 13 14 106 CHAPTER 3 Replacing notebook components Note the orientation of the power button board for later reference and then remove the board from the LCD
107. stem BIOS ROM Autosize cache Advanced configuration of chipset registers Load alternate registers with CMOS values Initialize interrupt vectors POST device initialization Check ROM copyright notice Check video configuration against CMOS Initialize bus and devices Initialize all video adapters in system QuietBoot start optional Shadow video BIOS ROM Display BIOS copyright notice Display CPU type and speed Initialize EISA board Test keyboard Set key click if enabled Test for unexpected interrupts Initialize POST display service Display prompt Press F2 to enter SETUP Disable CPU cache Test RAM between 512 and 640 KB Test extended memory Test extended memory address lines Jump to User Patch1 Configure advanced cache registers Initialize Multi Processor APIC Enable external and CPU caches Setup System Management Mode SMM area 125 Code 6Ah 6Bh 6Ch 6Eh 70h 72h 76h 7Ch 7Eh 80h 81h 82h 83h 84h 85h 86h 87h 88h 89h 8Ah 8Bh 8Ch 8Fh 90h 91h 92h 93h 95h 96h 97h 98h 99h 9Ah 126 Beeps CHAPTER 4 Troubleshooting POST Routine Description Display external L2 cache size Load custom defaults optional Display shadow area message Display possible high address for UMB recovery Display error messages Check for configuration errors Check for keyboard errors Set up hardware interrupt vectors Initialize coprocessor if present Disable onboard Super I O ports and IRQs
108. ter and debris that may damage components Use a magnetized screwdriver for removing screws When removing components that are attached to the notebook by a cable unplug the cable before removing the screws when possible to avoid damaging the cable As you remove components and screws lay them toward the rear of your work surface behind the notebook or far enough to the side that your arms will not accidentally brush them onto the floor To help keep track of screws try the following Place each component s screws in their own section of a parts sorter Place each component s screws next to the component on your work surface Print the first page of each task then place the page toward the rear of your work surface As you remove screws place the screws in their respective section on the page After loosening screws that are deeply recessed in a hole for example on the bottom of the base assembly you can leave the screws in the holes if you place small pieces of masking tape over the hole openings When reassembling the component just remove the tape and tighten the screws When you place flat headed screws on the work surface stand them on their heads to prevent the screws from rolling off the table 45 CHAPTER 3 Replacing notebook components Required tools 46 To disassemble the notebook you need the following tools Wrist grounding strap for ESD prevention Conductive mat
109. tery pack and power adapter See Testing the power system on page 118 Test or replace the battery pack Test or replace the power adapter Test or replace the system board Test the power source battery pack and power adapter See Testing the power system on page 118 Press and hold the power button for more than four seconds Test or replace the system board Test the battery pack See Check the battery pack on page 119 Test or replace the battery pack Test or replace the system board 129 CHAPTER 4 Troubleshooting Memory Symptom Error Memory count size appears different from actual size Sound Symptom Error No sound comes from the notebook when running Windows multimedia programs The internal speakers make noise or emit no sound Power management Symptom Error The notebook will not hibernate The system doesn t hibernate and emits four short beeps every minute The notebook doesn t enter standby mode after closing the LCD The system doesn t resume from hibernation mode The system doesn t resume from standby mode after opening the LCD The battery fuel gauge in Windows doesn t go higher than 90 The system hangs intermittently 130 Action in Sequence Run Load Setup Defaults using the BIOS Setup Utility then reboot the notebook Test or replace the SO DIMM Test or replace the system board Action in Sequence a Reinstall th
110. tion is turned off Using the keyboard Function keys System keys Your notebook features a full size keyboard that functions the same as a desktop computer keyboard Many of the keys have been assigned alternate functions including shortcut keys for Windows and function keys for specific system operations Numeric keypad Navigation keys FN key Windows key Application key Arrow keys 21 22 CHAPTER 1 System specifications Key types The keyboard has several different types of keys Some keys perform specific actions when pressed alone and other actions when pressed in combination with another key Key type Function keys System keys Navigation keys FN key Windows key Application key Arrow keys Icon Description Press these keys labeled F1 to F12 to perform actions in programs For example pressing 1 may open help Each program uses different function keys for different purposes See the program documentation to find out more about the function key actions Press these colored keys in combination with the FN key to perform specific actions For more information see System key combinations on page 22 Press these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document Press the FN key in combination with a colored system key to perform a specific action Press this k
111. trol Manually set Memory Item Specification Memory controller Built in Memory size MB no on board memory SO DIMM socket number 2 sockets Supports maximum 4 GB memory size Supports SO DIMM type DDR3 Supports data rate 800 1066 1333 MT s Supports SO DIMM 204 pin SO DIMM package Memory module You can install memory modules in any combination as long as they match the above combinations specifications Hard disk drive Item Models Capacity MB Bytes per sector Data heads Drive Format Disks Spindle speed RPM Performance Specifications Buffer size Interface Max media transfer rate disk buffer Mbytes s www packardbell com Seagate Seagate ST9160314AS ST9250315AS Toshiba Toshiba MK1655GSX MK2555GSX HGST HGST HTS545016B9A HTS545025B9A 300 300 WD WD1600BEVT WD2500BEVT 22Z 22ZCTO CTO 160000 250000 512 512 3 4 4 2 2 5400 RPM 5400 RPM 8 MB 8 MB SATA SATA 540 540 DC Power Requirements Voltage tolerance V DC 5 Optical drive Item Models Specification 5V DC 5 Seagate Seagate WD ST9320325AS ST9500325AS WD6400BEVT 22A Toshiba Toshiba ORTO MK3263GSX MK5055GSX HGST HGST HTS545032B9A HTS545050B9A 300 300 WD3200BEVT 22Z WD5000BEVT 22Z CTO ATO 320000 500000 640000 512 512 4 4 2 2 5400 RPM 5400 RPM 5400 RPM 8 MB 8 MB 8 MB SATA SATA SATA 850 3 0 GB s Max 3 0 GB s 5V DC 5 Buffer to Host 5V DC 5 5V DC
112. ts from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold components by their edges Avoid touching the edge connectors Never slide components over any surface e Wear a grounding wrist strap available at most electronics stores and attach it to a bare metal part of your workbench or other grounded connection Touch a bare metal surface on your workbench or other grounded object Some of the procedures in this guide involve removing tape that secures cables or components Two types of tape are used in this notebook e Mylar non conductive tape is typically transparent with a red or brown tint Conductive tape is typically grey or silver in color If the existing tape cannot be reused replace it with the same type Make sure the replacement tape is of the non ESD generating kind Do not use cellophane tape www packardbell com Preparing the work space Before performing maintenance on the notebook make sure that your work space and the notebook are correctly prepared Wear a grounding ESD wrist strap and use a grounded or dissipative work mat Use a sturdy table Make sure that the table top is wide enough to hold each component as you remove it Ensure that clear lighting condition is available to make part identification easier Keep your work surface free from clut
113. tup utility 29 BIOS setup utility menus 29 DIOS TECOVETY sus hatin ia c E uo ace 0 38 Creating the Crisis Recovery disk 38 Performing a BIOS recovery 38 Running the Flash utility 39 Clearing a BIOS password 40 Unlocking the hard drive 4 Chapter 3 Replacing notebook 43 Preventing static electricity discharge 44 TENG sie e 44 Preparing work space 45 Required tools 2 2d cs Lad daa rase Pe tob pr oe 46 Preparing the notebook 47 Removing the battery 48 Removing bay cover 49 Adding or replacing memory modules 50 Replacing the wireless card 52 Replacing the hard drive 54 Replacing the optical drive 56 Replacing the keyboard 58 Replacing the multimedia board 60 Replacing keyboard 62 Replacing the LCD panel assemb
114. ust enough thermal grease to evenly coat the surface of the processor die Reinstall the cooling assembly by performing steps 9 12 of the Replacing the cooling assembly procedure on page 89 Reinstall the system board by performing steps 15 and 16 of the Replacing the system board procedure on page 86 Reinstall the palm rest by performing steps 19 21 of the Replacing the palm rest procedure on page 68 Reinstall the LCD panel assembly by performing steps 16 23 of the Replacing the LCD panel assembly procedure on page 64 Reinstall the keyboard and the keyboard cover by performing steps 5 8 of the Replacing the keyboard procedure on page 62 Close the LCD panel and turn the notebook over so the base is facing up 93 94 15 16 17 18 19 CHAPTER 3 Replacing notebook components Reinstall the optical drive by performing steps 10 and 11 of the Replacing the optical drive procedure on page 56 Reinstall the hard drive by performing steps 8 and 9 of the Replacing the hard drive procedure on page 54 If you have disconnected any wireless antennas reconnect them now Reinstall the bay cover Reinstall the battery www packardbell com Replacing the LCD front panel Tools you need to complete this task Phillips 0 screwdriver dadn Flat screwdriver or Non marring plastic scribe Screws removed during this task e 4 1 black M2x5 hard drive e 1 black
115. utton lights up red during the backup process Wireless switch Turn the optional IEEE 802 11 wireless network radio on or off For more information see Wireless Ethernet Networking in your online User Guide Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11 communication devices are examples of devices that provide wireless communication Touchpad toggle turn the internal touchpad on and off Mute mutes the sound Press again to restore the sound Decrease volume press to decrease volume Increase volume press to increase volume www packardbell com Using the touchpad Touchpad Left button Right button When you move your finger on the touchpad the pointer arrow on the screen moves in the same direction You can use the scroll zone to scroll through documents Use of the scroll zone may vary from program to program You can use the left and right buttons below the touchpad to select objects To Do this Move the pointer Move your finger around on the on the screen touchpad If you run out of space and need to move the pointer farther lift your finger move it to the middle of the touchpad then continue moving your finger 7 Select an object Position the pointer over the on the screen object Quick
116. ved during this task w 4 black M2x5 hard drive 1 black M2 5x6 optical drive amp 3black M2 5x6 keyboard cover amp 2 black M2 5x6 LCD panel hinges bottom amp 2 black M2 5x6 Nylok LCD panel hinges top 4 amp 4 black M2 5x6 Nylok LCD front panel At 2 chrome M2x4 LCD hinge covers 4 amp 4 black M2 5x6 Nylok LCD front panel 4 amp 4 black M2 5x5 LCD panel hinges To replace the microphone 1 2 3 Complete the steps in Preparing the notebook on page 47 Remove the LCD panel assembly by performing steps 2 15 of the Replacing the LCD panel assembly procedure on page 64 Remove the LCD front panel by performing steps 3 7 of the Replacing the LCD front panel procedure on page 95 Remove the LCD by performing steps 4 7 of the Replacing the LCD procedure on page 100 Release the microphone cable from the adhesive tabs securing it 109 110 6 10 11 12 13 14 CHAPTER 3 Replacing notebook components Remove the microphone from the LCD assembly lid Place the new microphone on the LCD assembly lid and secure its cable on the adhesive tabs Place the LCD back on the LCD assembly lid Return the hinge screws to their places Reinstall the LCD front panel by performing steps 8 11 of the Replacing the LCD front panel procedure on page 95 Reinstall the LCD panel assembly by performing steps 16 23
117. vironment DCE Main www packardbell com Use the Main menu to set the system time and date and other basic options Information System Date Total Memory Uideo Memory Quiet Boot Network Boot F12 Boot Menu D2D Recovery SATA Mode Security Boot Item Specific Help tT7 01 301 16 02 2009 lt Tab gt lt Shift Tab gt or 4036 MB 512 MB Enabled Enabled Disabled Enabled AHCI Model Parameter System Time System Date Total Memory Video Memory Quiet Boot Network Boot F12 Boot Menu Description Displays the system time The time is expressed in a 24 hour format Displays the system date lt Enter gt selects field Format Options HH MM SS hour minute second MM DD YYYY month day year Displays the size of system memory detected during boot up Displays the size of video memory detected during boot up Enables or disables the Quiet Boot function When enabled BIOS setup is in graphical mode and displays only the computer brand logo during POST and while booting When disabled BIOS setup is in conventional text mode and displays the system Summary Screen When enabled a remote host with appropriate boot image can boot this computer only works with an Ethernet device Enables or disables the Boot menu during POST Disabled Enabled Disabled Enabled Disabled Enabled 31 32 CHAPTER 2 System utilities Parameter

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