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Acer 5020 Personal Computer User Manual

1. Chapter 3 45 Screw List SCW NYL I R 40 0 4 40 15 5 SCREW MACH WAFER M2 L4 NI CPU SCREW M2 5 6 5 2 7KG CPU SCREW M2 5 6 5 4 5KG SCRW WH MS CBZ M2 5 L4 BLACK SCREW M2 5 6 SCREW M2 3 NYLON 1JMCPC 420325 gt SCREW M2 5X6 SCREW M2 3 SCRW M2 5 L3 NON NYLOK SCREW M2 5 5 SCREW M3x4 86 9A524 4R0 SCREW WAFER NYLOK NI 2ML3 SCREW NI 2 6 46 Chapter 3 Removing the Battery Pack 1 Unlock the battery lock 2 Slide the battery latch then remove the battery Chapter 3 47 Removing the Memory the HDD Module the Wireless LAN Card the ODD Module and the LCD Module Removing the Memory and the HDD Module 1 Remove the three screws fastening the DIMM HDD cover 2 Detach the DIMM HDD cover carefully Pop out the memory then remove it Remove four screws fastening the HDD module Pull the HDD module backwards then detach it Removing the Wireless LAN Card 1 Remove the two screws fastening the wireless LAN cover 2 Then detach the wireless LAN cover 3 Disconnect the main and the auxiliary antennae 4 Pop out the wireless LAN card then remove it 48 Chapter 3 Removing the ODD Module 1 Remove the s
2. 1 Display screen Also called LCD liquid crystal display displays computer output 2 Power button Turns the computer on and off 3 Microphone Internal microphone for sound recording 4 Keyboard For entering data into your computer 5 Touchpad Touch sensitive pointing device which functions like a computer mouse 6 Click buttons left The left and right buttons function like the center and right left and right mouse buttons the center button serves as a 4 way scroll button 7 Launch keys Buttons for launching frequently used programs 8 Status indicators Light Emitting Diodes LEDs that turn on and off to show the status of the computer s function and components 9 Palmrest Comfortable support area for our hands when you use the computer Chapter 1 Closed Front View F M g lt lt wcGcMVL1 Fn Li orn 1 are 1 2 345 67 1 1 Speakers Left and right speakers deliver stereo audio output 2 Bluetooth Press to enable disable Bluetooth function communication button Lights to indicate the status of Bluetooth 6 indicator communications manufacturing option 3 Wireless Press to enable disable Wireless function communication button Lights to indicate the status of wireless C indicator LAN communications manufacturing option 4 Line in mic in jack Accepts input from external microphones SY 4 5 S
3. Manufacturer Name This field displays the manufacturer of this system UUID Number This will be visible only when an internal LAN device is presenting UUID 32bytes Chapter 2 31 Main The Main screen displays a summary of your computer hardware information and also includes basic setup parameters It allows the user to specify standard IBM PC AT system parameters Info Main Advanced Security Boot Exit Item Specific Help 15 56 48 System Date 04 01 2005 Tab lt Shift Tab gt or Enter selects field System Memory 640 KB Shows system base memory size Extended Memory 477 MB Shows extended memory size Video Memory 32 MB VGA memory size Quiet Boot Enabled Power on display Auto LCD Auto Dim Enabled Network boot Enabled F12 Boot Menu Disabled D2D Recovery Enabled F1 5 6 9 Esc dem Enter F10 NOTE The screen above is for your reference only Actual values may differ 32 Chapter 2 The table below describes the parameters in this screen Settings in boldface are the default and suggested parameter settings System Time Sets the system time The hours are displayed with 24 hour format Format HH MM SS hour minute second System Time System Date Sets the system date Format MM DD YYYY month day year System Date System Memory This field reports the memory size of the system Memory size is fixed to G4
4. Set Supervisor Password Press Enter to set the supervisor password When set this password protects the BIOS Setup Utility from unauthorized access The user can not either enter the Setup menu nor change the value of parameters Password on Boot Defines whether a password is required or not Disabled or Enabled while the events defined in this group happened The following sub options are all requires the Supervisor password for changes and should be grayed out if the user password was used to enter setup NOTE When you are prompted to enter a password you have three tries before the system halts Don t forget your password If you forget your password you may have to return your notebook computer to your dealer to reset it Setting a Password Follow these steps as you set the user or the supervisor password 1 Use the 2 keys to highlight the Set Supervisor Password parameter and press the key The Set Supervisor Password box appears Set Supervisor Password Enter New Password Confirm New Password 2 Type a password in the Enter New Password field The password length can not exceeds 8 alphanumeric characters A Z a z 0 9 not case sensitive Retype the password in the Confirm New Password field IMPORTANT very careful when typing your password because the characters do not appear on the screen 3 Press After setting the password the computer s
5. 22 T39V1 001 Memory 86 Chapter 6 Aspire 3020 5020 FRU List NS SDIMM 256M NANYA KN 25603 019 NT256D64SH8COGM 6K NS SDIMM 256M INFINEON KN 25602 012 HYS64D32020HDL 6 C 11U G NS SDIMM 256M HYNIX KN 2560G 001 HYMD232M646D6 J NS SDIMM 256M SAMSUNG KN 2560B 008 M470L3224FT0 CB3 NS SDIMM 256M MICRON KN 25604 026 MT8VDDT3264HG 335G3 NS SDIMM 512M HYNIX KN 5120G 006 HYMD564M646B6 J NS SDIMM 512M INFINEON KN 51202 025 HYS64D64020HBDL 6 C NS SDIMM 512M SAMSUNG KN 5120B 013 M470L6524CU0 CB3 Microphone NS MICROPHONE 23 A46V 1 003 Miscellaneous NS LCD SCREW RUBBER 47 A46V 1 002 NS LCD SCREW RUBBER 47 A46V 1 003 NS LOGO PLATE 31 A46V 1 001 Pointing Device TOUCHPAD BOARD SYNPATICS 56 A46V 1 001 TM61PUF1G372 Screw NS SCW HEX NYL I R 40 O 4 40 L5 5 34 00015 081 NS SCREW MACH WAFER M2 L4 NI 86 T39V1 002 18 CPU SCREW M2 5 6 5 2 7KG 86 00C79 230 13 CPU SCREW M2 5 6 5 4 5KG 86 00C80 230 NS SCRW WH MS CBZ M2 5 L4 BLACK 86 9 323 4 0 NS SCREW M2 5 6 86 9A323 6RO NS SCREW M2 3 NYLON 1JMCPC 86 9 352 420325 14 SCREW 86 9A352 4RO NS SCREW M2 5 4L NYLOCK BLACK 86 9A353 4RO ZN NS SCREW M2 5X6 86 9A353 6RO Chapter 6 87 Aspire 3020 5020 FRU List NS SRW M2 5 8L B ZN NYLOK 700 86 9A353 8R0 NS SCRW M2 5 L3 NON NYLOK 86 9 523 NS SCREW M3x4 86 9A524 4R0 86 9A524 4RO NS
6. To check the battery charge operation use a discharged battery pack or a battery pack that has less than 50 of the total power remaining when installed in the computer If the battery status indicator does not light up remove the battery pack and let it return to room temperature Re install the battery pack If the charge indicator still does not light up replace the battery pack If the charge indicator still does not light up replace the DC DC charger board Touchpad Check If the touchpad doesn t work do the following actions one at a time to correct the problem Do not replace a non defective FRU 1 Reconnect the touchpad cables 2 Replace the touchpad 3 Replace the system board After you use the touchpad the pointer drifts on the screen for a short time This self acting pointer movement can occur when a slight steady pressure is applied to the touchpad pointer This symptom is not a hardware problem No service actions are necessary if the pointer movement stops in a short period of time Chapter 4 61 Power On Self Test POST Error Message The POST error message index lists the error message and their possible causes The most likely cause is listed first NOTE Perform the FRU replacement or actions in the sequence shown in FRU Action column if the FRU replacement does not solve the problem put the original part back in the computer Do not replace a non defective FRU This index can also help you
7. 21 021 23 CN19 25 U23 27 CN20 29 CN21 31 CN22 33 CN24 35 CN25 37 SW2 39 LED2 41 U30 MINI PCI CPU Socket USB Connector EC PC97551 DDR SO DIMM Socket 1 DDR SO DIMM Socket2 PCMCIA Connector USB Connector Microphone Jack WLAN Button Battery LED Audio Codec ALC203 20 U20 22 CN18 24 U22 26 BT1 28 U25 30 U26 32 CN23 34 CN26 36 CN27 38 SW3 40 LED1 42 CN13 Northbridge M760GX USB Connector BIOS ROM RTC Battery LAN PHY RTL8201CP Southbridge 963L HDD Connector LineOut Jack Lineln Jack Bluetooth button Power LED FAN Connector 76 Chapter 5 Bottom View Doom m ll 01 02 gt wn Jo gafi mm 1 le Eto Bo E D EN BH Eb HH Bug ap i a m t m Eee xm EEE 9 _
8. Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect such as cosmic radiation electrostatic discharge or software errors FRU replacement should be considered only when a recurring problem exists When analyzing an intermittent problem do the following 1 Run the advanced diagnostic test for the system board in loop mode at least 10 times 2 If no error is detected do not replace any FRU 3 If any error is detected replace the FRU Rerun the test to verify that there are no more errors Chapter 4 73 Undetermined Problems The diagnostic problems does not identify which adapter or device failed which installed devices are incorrect whether a short circuit is suspected or whether the system is inoperative Follow these procedures to isolate the failing FRU do not isolate non defective FRU NOTE Verify that all attached devices are supported by the computer NOTE Verify that the power supply being used at the time of the failure is operating correctly See Power System Check on page 59 1 Power off the computer 2 Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices Non Acer devices Printer mouse and other external devices Battery pack Hard disk drive DIMM CD ROM Diskette drive Module Q PC Cards Power on the computer Determine
9. N A Weight 550 570 600 Physical Size mm 317 3x242 0x6 0 317 3x242 0x5 9 317 3x242 0x6 5 Electrical Interface 1 channel LVDS 1 channel LVDS 1 channel LVDS Support Color 262K colors RGB 262 144 262 144 6 bit data driver Viewing Angle degree Horizontal Right Left 40 40 45 45 40 40 Vertial Upper Lower 10 30 15 35 20 40 Temperature Range C Operating 0 to 50 0 to 50 0 to 50 Storage shipping 20 to 60 25 to 60 20 to 60 LCD 15 inch and 15 4 inch Vendor amp model name LG LP150X08 A3 LG LP154W01 CHIMEI N15411 A5K2 LO7 Screen Diagonal mm 15 0 inches 38 1cm 15 4 inches 390 1 Active Area mm 304 1x228 1 331 2x207 0 331 2x207 0 Display resolution pixels 1024x768 XGA 1280x800 WXGA 1280x800 WXGA Pixel Pitch 0 297x0 297 0 25875x0 25875 0 25875x0 25875 Pixel Arrangement R G B Vertical R G B Vertical R G B Vertical Stripe Stripe Stripe Display Mode Transmissive mode Transmissive amp Normally White normally White normally White Typical White Luminance cd m 150 150 190 also called Brightness Luminance Uniformity N A 40 N A Contrast Ratio 250 300 500 Response Time Optical Rise Time Fall 10 20 typ 30 30 10 20 Time msec Nominal Input Voltage VDD 3 3V 3 3V 3 3V Typ Typical Power Consumption watt 4 3 for backlight unit 5 36 4 22 for backlight only unit Weight 540 585 625 Physical
10. n H 232 B H n ud Hes E CDM E 04 n m H oc H Li 05 w y gt ET EB uda E adli C ms B p a El nne BE Gatos ran E p 0 06 ab on und una 07 08 it gana B je E o8 T Ds F a LT EG i Bp B B HN 2 mic o mW mc ffs Pg rcr FEED g 09 as g 8880008 ma oes 5555 E ug 7g sm UE BO 338 5353 F yo B B Sag HOAT gt of JE m TQ m Byg a m B oH 4 ge m Haap 1 B E m 28 ga mmm eg E lt 10 Eee n E T 3 BB io g H8 Eg Tee de a E I f ag 12 cm Dames Qopa Os os mgm os 1 SW1 Lid Switch 2 CN1 Panel Connector 3 CN2 LED Board Connector 4 CN3 Modem Connector 5 CN4 Keyboard Connector 6 CN5 Bluetooth Module Connector 7 CN6 Touchpad Board Connector 8 CN7 Internal Microphone Connector 9 U12 Clock Generator 10 U13 PCMCIA Connector 11 CN9 MDC Connector 12 CN11 Internal Speaker Connector Chapter 5 77 78 Chapter 5 FRU Field Replaceable Unit List This chapter gives you the FRU Field Replaceable Unit listing in global configurations of Aspire 3020 5020 Refer to this chapter whenever or
11. 1 Chapter 6 81 Aspire 3020 5020 FRU List 4 IO BRACKET LEFT 33 A46V 1 002 3 LOWER CASE W SPEAKER 60 A46V 1 001 NS SPEAKER LEFT RIGHT 23 A46V 1 001 A ur 7 UPPER CASE W COVER SWITCH 60 A46V 1 002 CABLE CPU Processor NS AMD MOBILE SEMPRON 2600 KC S2602 25D 25WD NS AMD MOBILE SEMPRON 2800 KC S2802 25D 25WD NS AMD MOBILE SEMPRON 3000 KC S3002 25D 25WD NS AMD MOBILE SEMPRON 3100 KC 53102 25D 25WD DVD RW Module NS DVD RW MODULE 8X DUAL 6M A46V 1 003 Sf 82 Chapter 6 Aspire 3020 5020 FRU List NS OPTICAL BRACKET 33 A46V 1 003 NS DVD RW 8X DUAL LITEON SOSW KU 00804 015 8335 W BEZEL NS DVD RW MODULE 8X DUAL 6M A46V 1 004 NS OPTICAL BRACKET 33 A46V 1 003 NS DVD RW 8X TOSHIBA TS L532A KU 00801 009 DUAL W BEZEL FAN NS FAN 23 A46V 1 002 Heatsink NS CPU HEATSINK 34 A46V 1 021 NS CPU HEATSINK 34 A46V 1 021 NS CPU HEATSINK 34 A46V 1 011 NS VGA HEATSINK 34 A46V 1 002 HDD NS HDD BRACKET 33 A46V 1 004 Chapter 6 83 Aspire 3020 5020 FRU List NS HDD 40GB HITACHI KH 04007 012 HTS424040M9ATOO gt HDD 40GB TOSHIBA MK4025GAS KH 04004 005 HDD 40GB 4200PRM SEAGATE KH 04001 010 ST94019A NS HDD BRACKET 33 A46V 1 004 NS HDD
12. 3 BIOS ROM checksum 17h Initialize cache before memory autosize 18h 8254 timer initialization 1Ah 8237 DMA controller initialization 1Ch Reset Programmable Interrupt Controller 20h 1 3 1 1 Test DRAM refresh 22h 1 3 1 3 Test 8742 Keyboard Controller 24h Set ES segment register to 4 GB 26h Enable A20 line 28h Autosize DRAM 29h Initialize POST Memory Manager 2Ah Clear 215 KB base RAM 2Ch 1 3 4 1 RAM failure on address line xxxx 2Eh 1 3 4 3 RAM failure on data bits xxxx of low byte of memory bus 2Fh Enable cache before system BIOS shadow 30h 1 4 1 1 RAM failure on data bits xxxx of high byte of memory bus 32h Test CPU bus clock frequency 33h Initialize Phoenix Dispatch Manager 36h Warm start shut down 38h Shadow system BIOS ROM 3Ah Autosize cache 3Ch Advanced configuration of chipset registers 3Dh Load alternate registers with CMOS values 42h Initialize interrupt vectors 45h POST device initialization 66 Chapter 4 46h 2 1 2 3 Check ROM copyright notice 48h Check video configuration against CMOS 49h Initialize PCI bus and devices 4Ah Initialize all video adapters in system 4Bh QuietBoot start optional 4Ch Shadow video BIOS ROM 4Eh Display BIOS copyright notice 50h Display CPU type and speed 51h Initialize EISA board 52h Test keyboard 54h Set ke
13. 60GB HITACHI KH 06007 006 C25NO60ATMRO4 NS HDD 60GB SEAGATE ST960821A KH 06001 002 NS HDD 60GB TOSHIBA MK6025GAS KH 06004 004 NS HDD BRACKET 33 A46V 1 004 NS HDD 80G HITACHI KH 08007 007 IC25NO80ATMRO4 NS HDD 80G SEAGATE ST9808210A KH 08001 012 Keyboard 7 KEYBOARD DARFON NSK H3M1D KB A2707 001 US INTERNATIONAL 7 KEYBOARD DARFON NSK H3M02 KB A2707 002 CHINESE 7 KEYBOARD DARFON NSK H3M0S KB A2707 003 SPANISH 7 KEYBOARD DARFON NSK H3M03 KB A2707 004 THAI 7 KEYBOARD DARFON NSK H3M0U KB A2707 007 UK 7 KEYBOARD DARFON NSK H3M0G KB A2707 008 GERMAN 7 KEYBOARD DARFON NSK H3MOE KB A2707 009 ITALIAN 7 KEYBOARD DARFON NSK H3MOF KB A2707 010 FRENCH 7 KEYBOARD DARFON NSK H3M00 KB A2707 011 SWISS G 7 KEYBOARD DARFON NSK H3M06 KB A2707 012 PORTUGUESE 7 KEYBOARD DARFON NSK H3M0A KB A2707 013 ARABIC 7 KEYBOARD DARFON NSK H3M1A KB A2707 014 BELGIUM 7 KEYBOARD DARFON NSK H3M0W KB A2707 015 SWEDEN 7 KEYBOARD DARFON NSK H3MOC KB A2707 016 CZECH 7 KEYBOARD DARFON NSK H3M0Q KB A2707 017 HUNGAIAN 7 KEYBOARD DARFON NSK H3MON KB A2707 018 NORWAY 84 Chapter 6 Aspire 3020 5020 FRU List 7 KEYBOARD DARFON NSK H3MOD KB A2707 019 DANISH 7 KEYBOARD DARFON NSK H3MOT KB A2707 020 TURKISH 7 KEYBOARD DARFON NSK H3MOL KB A2707 023 GREEK 7 KEYBOARD DARFON NSK H3MOR KB A2707 025 RUSSIAN LCD Module NS ASSY LCD MODULE 15IN XGA W 6M A46V1 011 ANTENNA NS INVERTER BOARD DARFO
14. CLARO ATI CANARY BATTERY ASSY 1 o n 18 E Aspire 3020 5020 FRU List Adapter NS ADAPTER 90W LITEON PA 1900 AP 09003 002 04AW Battery 21 BATTERY PACK LI 8CELL 2 2MAH BT 00803 007 SANYO BATTERY PACK LI 8CELL 2 2MAH BT 00805 002 PANASONIC Board 9 WIRELESS LAN BOARD 802 11BG 54 A56V 1 002 FOXCONN NS MODEM BOARD FOXCONN 54 A56V1 001 T60M845 01 Cable 80 Chapter 6 Aspire 3020 5020 FRU List NS MODEM CABLE 50 A46V 1 001 NS TOUCHPAD CABLE 50 A46V 1 002 NS COVER SWITCH CABLE 50 A46V 1 004 NS POWER CABLE 16A 250V 3PIN EUR 27 01518 731 BK NS POWER CORD 220V 3PIN EUR 27 T30V 1 004 NS POWER CORD 10A 125V 3PIN US 27 01518 641 BK NS POWER CORD 10A 125V US 27 T30V 1 001 NS POWER CORD 10 250V 3PIN 27 01518 591 CHINA NS POWER CORD 3A 250V 3PIN UK 27 01518 541 NS POWER CORD 10A 250V 3PIN BK 27 01518 571 SOUTH AFRICA NS POWER CORD 10A 250V SWISS 27 01518 581 NS POWER CORD 10A 3PIN DEMARK 27 01518 561 NS POWER CORD 10A 250V 3PIN ITALY 27 01518 611 CASE COVER BRACKET ASSEMBLY 2 MIDDLE COVER 60 A46V 1 003 5 MINI PCI COVER 42 A46V 1 001 6 DIMM HDD COVER W SCREWS 42 A46V 1 002 NS TOUCHPAD BRACKET 33 A46V 1 001
15. DVD Diskette 22 Chapter 1 DVD Dual Interface Transfer rate KB sec Sustained Sustained Max 3 6Mbytes sec Max 10 8Mbytes sec Buffer Memory 2MB Interface Enhanced IDE ATAPI compatible Applicable disc format Support disc formats 1 Reads data in each CD ROM CD ROM XA CD 1 Video CD CD Extra and CD Text 2 Reads data in Photo CD single and Multi session Reads standard CD DA Reads and writes CD R discs Reads and writes CD RW discs Reads and writes in each dVD R RW Ver 1 1 Reads data in each DVD ROM and DVD R Ver 2 0 for Authoring 8 Reads and writes in each DVD R Ver 2 0 for general DVD RW and DVD R RW Ver1 1 NOOO Loading mechanism Load Manual Release a Electrical Release Release Button b Release by ATAPI command c Emergency Release Power Requirement Input Voltage 5 V 5 Operating Audio Interface Audio Controller ALC655 Audio onboard or optional Built in Mono or Stereo Stereo Resolution 18 bit stereo digital to analog converter 18 bit stereo analog to digital converter Compatibility AC97 Mixed sound source Line in CD Voice channel 8 16 bit mono stereo Sampling rate 44 1 KHz 48K byte for AC97 interface Internal microphone Yes Internal speaker Quantity Yes 2 Video Interface Chipset ATI Mobility RADEON X700 Packa
16. Initialize floppy controller 8Fh Determine number of ATA drives optional 90h Initialize hard disk controllers 91h Initialize local bus hard disk controllers 92h Jump to UserPatch2 93h Build MPTABLE for multi processor boards 95h Install CD ROM for boot 96h Clear huge ES segment register 97h Fixup Multi Processor table 98h 1 2 Search for option ROMs One long two short beeps on checksum failure 99h Check for SMART drive optional 9Ah Shadow option ROMs 9Ch Set up Power Management 9Dh Initialize security engine optional 9Eh Enable hardware interrupts 9Fh Determine number of ATA and SCSI drives AOh Set time of day A2h Check key lock A4h Initialize Typematic rate A8h Erase F2 prompt AAh Scan for F2 key stroke ACh Enter SETUP AEh Clear Boot flag BOh Check for errors B2h POST done prepare to boot operating system B4h 1 One short beep before boot B5h Terminate QuietBoot optional B6h Check password optional B9h Prepare Boot BAh Initialize DMI parameters BBh Initialize PnP Option ROMs BCh Clear parity checkers BDh Display MultiBoot menu BEh Clear screen optional BFh Check virus and backup reminders COh Try to boot with INT 19 C1h Initialize POST Error Manager PEM C2h Initialize error logging C3h Initialize error display function C4h Initialize system error handler C5h PnPnd dual CMOS optional C6h Initialize notebook docking optional C7h Initialize notebook docking late C8h Force
17. When you are done press to save the changes and exit the BIOS Setup Utility If the verification is OK the screen will display as following Setup Notice Changes have been saved continue The password setting is complete after the user presses fg If the current password entered does not match the actual current password the screen will show you the Setup Warning 38 Chapter 2 Setup Warning Invalid password Re enter Password continue If the new password and confirm new password strings do not match the screen will display the following message setup Warning Password do not match Re enter Password Chapter 2 39 Boot This menu allows the user to decide the order of boot devices to load the operating system Bootable devices includes the distette drive in module bay the onboard hard disk drive and the CD ROM in module bay Info Main Security Exit Item Specific Help Floppy Devices Use lt t gt or lt gt to select a CD ROM DVD Drive device the press lt F6 gt to move Network Boot it up the list or lt F5 gt move it down the list Press lt ESC gt to escape the menu F1 T4 F5 F6 F9 Esc Enter F10 40 Chapter 2 Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use Info Main Advanced Security Boot Item Specific Help Exit Dicarding Changes Exit System
18. check optional C9h Extended checksum optional Chapter 4 D2h Unknown interrupt EOh Initialize the chipset E1h Initialize the bridge E2h Initialize the CPU E3h Initialize the system timer E4h Initialize system I O E5h Check force recovery boot E6h Checksum BIOS ROM E7h Go to BIOS E8h Set Huge Segment E9h Initialize Multi Processor EAh Initialize OEM special code EBh Initialize PIC and DMA ECh Initialize Memory type EDh Initialize Memory size EEh Shadow Boot Block EFh System memory test FOh Initialize interrupt vectors F1h Initialize Run Time Clock F2h Initialize video F3h Initialize System Management Mode F4h 1 Output one beep before boot F5h Boot to Mini DOS F6h Clear Huge Segment F7h Boot to Full DOS Chapter 4 Index of Symptom to FRU Error Message LCD Related Symptoms LCD backlight doesn t work Enter BIOS Utility to execute Load Setup Default Settings then LCD is too dark reboot system LCD brightness cannot be adjusted Reconnect the LCD connectors LCD contrast cannot be adjusted Keyboard if contrast and brightness function key doesn t work LCD inverter ID LCD cable LCD inverter LCD System board Unreadable LCD screen Reconnect the LCD connector Missing pels in characters LCD inverter ID Abnormal screen LCD cable Wrong color displayed LCD inverter LCD Sys
19. determine the next possible FRU to be replaced when servicing a computer If the symptom is not listed see Undetermined Problems on page 74 The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function NOTE Most of the error messages occur during POST Some of them display information about a hardware device e g the amount of memory installed Others may indicate a problem with a device such as the way it has been configured NOTE If the system fails after you make changes in the BIOS Setup Utility menus reset the computer enter Setup and install Setup defaults or correct the error 62 Chapter 4 Index of Error Messages Error Code List 006 Equipment Configuration Error Causes 1 CPU BIOS Update Code Mismatch 2 IDE Primary Channel Master Drive Error THe causes will be shown before Equipment Configuration Error 010 Memory Error at xxxx xxxx xxxxh R xxxxh W xxxxh 070 Real Time Clock Error 071 CMOS Battery Bad 072 CMOS Checksum Error 110 System disabled Incorrect password is specified lt No error code gt Battery critical LOW In this situation BIOS will issue 4 short beeps then shut down system no message will show lt No error code gt Thermal critical High In this situation BIOS will shut down system not show message Error Message List Failure Fixed Disk Reconnect hard disk drive connect
20. internal touchpad on and off Fn F8 Speaker toggle Turns the speakers on and off 4 9 Fn Volume up Increases the speaker volume Fn 1 Volume down Decreases the speaker volume 5 Brightness up Increases the screen brightness Fn Brightness down Decreases the screen brightness Special Key You can locate the Euro symbol and US dollar sign at the upper center and or bottom right of your keyboard To type Chapter 1 17 The Euro symbol 1 Open text editor or word processor 2 Either directly press the lt Euro gt symbol at the bottom right of the keyboard or hold lt Alt Gr gt and then press the lt 5 gt symbol at the upper center of the keyboard The US dollar sign 1 Open a text editor or word processor 2 Either directly press the lt Dollar gt key at the bottom right of the keyboard or hold lt Shift gt and then press the lt 4 gt key at the upper center of the keyboard NOTE This function varies by the operating system version NOTE Some fonts and software do not support the Euro symbol Please refer to www microsoft com typography faq faq12 htm for more information 18 Chapter 1 Hardware Specifications and Configurations Processor CPU type Aspire 3020 Series Mobile AMD Sempron processor 2600 3000 or higher with 128 KB L2 cache or Mobile AMD Sempron processor 2800 3100 or higher with 256 KB L2 cacher Aspire 5020 Ser
21. optical drive is active Bluetooth Indicates the status of Bluetooth communication Wireless LAN Indicates the status of wireless LAN communication Q Power Lights up when the computer is on Battery Lights up when the battery is being charged NOTE 1 Charging The light shows amber when the battery is charging 2 Fully charged The light shows green when in AC mode Launch Keys Located at the upper right above the keyboard are four buttons These buttons are called launch keys The are mail Web browser Acer Empowering key and one user programmable button Press to ru Acer eManager Please see Acer eManager The mail and Web buttons are pre set to email and Internet programs but can be reset by users To set the Web browser mail and programmable keys run the Acer Launch Manager 12 Chapter 1 Mail Email application user programmable Web browser Internet browser user programmable e Acer eManager user programmable P User programmable Touchpad The built in touchpad is a pointing device that senses movement on its surface This means the cursor responds as you move your finger across the surface of the touchpad The central location on the palmrest provides optimum comfort and support Touchpad Basics The following teaches you how to use the touchpad Chapter 1 13 Move your finger across the to
22. running the diagnostic test or by repeating the same operation 3 Use the following table with the verified symptom to determine which page to go to Power failure The power indicator does not go on or stay on Power System Check on page 59 POST does not complete No beep or error codes are indicated Power On Self Test POST Error Message on page 62 Undetermined Problems on page 74 POST detects an error and displayed messages on screen Error Message List on page 63 Other symptoms i e LCD display problems or others Power On Self Test POST Error Message on page 62 Symptoms cannot be re created intermittent problems Use the customer reported symptoms and go to Power On Self Test POST Error Message on page 62 Intermittent Problems on page 73 Undetermined Problems on page 74 Chapter 4 57 System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller driver or diskette A write enabled diagnostic diskette is required NOTE Make sure that the diskette does not have more than one label attached to it Multiple labels can cause damage to the drive or cause the drive to fail Do the following to select the test device 1 Boot from the diagnostics diskette and start the diagnostics program 2 See if FDD Test is passed as the program runs to FDD Test 3 Follo
23. 0MB Extended Memory This field reports the memory size of the extended memory in the system Extended Memory size Total memory size 1MB not shows Summary Screen is disabled or enabled Enabled Customer Logo is displayed and Summary Screen is disabled Disabled Customer Logo is not displayed and Summary Screen is enabled VGA Memory Shows the VGA memory size VGA Memory Size 64 128MB Quiet Boot Determines if Customer Logo will be displayed or Option Enabled or Disabled Power on display Auto During power process the system will detect if any display device is connected on external video port If any external display device is connected the power on display will be in CRT or projector only mode Otherwise it will be in LCD only mode Both Simultaneously enable both the integrated LCD screen and the system s external video port for an external CRT or projector Option Auto or Both LCD Auto Dim Determines if the system will automatically dim the LCD brightness in order to save power when AC is not present The system will support an automatic dimming of the LCD backlight when the AC power is NOT available running on battery power Option Enabled or Disabled Network Boot Enables disables the system boot from LAN remote server Option Enabled or Disabled F12 Boot Menu Enables disables Boot Menu during POST Option Disabled or Enabled D2D Recovery E
24. 17 Serial Number X000000000000000000XXX Asset Tag Number N A 2206 Product Name TravelMate 4400 32 Byte Manufacturer Name Acer 16 Byte UUID XXXXX00000000000000000000000000C 16 Byte 32 Byte Chapter 2 29 Navigating the BIOS Utility There are six menu options Info Main System Devices Security Boot and Exit Follow these instructions a E E E To choose a menu use the cursor left right keys To choose a parameter use the cursor up down keys 90 To change the value of a parameter press Jor A plus sign indicates the item has sub items Press to expand this item Press while you are in any of the menu options to go to the Exit menu In any menu you can load default settings by pressing You can also press f to save any changes made and exit the BIOS Setup Utility NOTE You can change the value of a parameter if it is enclosed in square brackets Navigation keys for a particular menu are shown on the bottom of the screen Help for parameters are found in the Item Specific Help part of the screen Read this carefully when making changes to parameter values Please note that system information is subject to different models 30 Chapter 2 Information Info Main Advanced Security Boot Exit CPU Type Mobile AMD Sempron tm Proceslntel R Celeron R M processor CPU Speed 1 80 GHz HDD Model Name ST960821A PM HDD Serial Num
25. 6 in 1 card reader DC in jack for AC adaptor Chapter 1 System Block Diagram I See in OMEMO IMEMO property in component ummy when USE EZ4 when NO EZ4 Dummy when use 10 100 _ Dummy when use GIGA ummy when use UMA ummy when use DIS Eee when use SATA ummy when use IDE when use M26 RTC 18 BUTTONs 35 PWR SW TSP2220A TI w 28 pe PCI 7411 1 Slot Cardbus Support 1 1394 MS7xD CardReader i EM MMC SD 1394 4pin Sinl 23 Conn 28 Mini PCI PCI Bus 802 11a b g P 31 TXFM PCI LAN Realtek RTL8110SBL 1000 100 10 RTL8100C 100 10 RJ45 30 10 100Mb Bolsena Block Diagram AMD CPU 35W 25W HyperTransport 6 4GB S 16b 8b ATI RS480M AGTL CPU UF UMA 112154 PCI Express x2 ATI SB400 ACPI2 0 PCI 6xUSB 2 0 138 1819202122 PIDE SIDE 91 4C501 001 04243 200 PIN DDR SODIMM SVIDEO COMP TVOUT 16 LVDS i RGB CRT M26 M24 16 CH7307C m BlueTooth iniUSB 2 Line In MIC In 8 4 3 3 DDR 333 400 ATI AC97 M CODI ALC655 2 MODEM MDC or oe x G1421 LPC Bus 33MHz 55 Thermal 2 is PC87392 KB3910 6792 gt 3 Frid p ISA ROM PCB Layer Stackup L1 Signal 1 L2 VCC L3 Signal 2 L4 Si
26. Aspire 3020 5020 Series Service Guide Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw PRINTED IN TAIWAN Revision History Please refer to the table below for the updates made on Aspire 3020 5020 service guide Copyright Copyright O 2005 by Acer Incorporated All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of Acer Incorporated Disclaimer The information in this guide is subject to change without notice Acer Incorporated makes no representations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software Acer is a registered trademark of Acer Corporation Intel
27. LED board System board No beep power on indicator turns on and LCD 16 Power source battery pack and power adapter See Power blank System Check on page 59 Reconnect the LCD connector Hard disk drive LCD inverter ID LCD cable LCD Inverter LCD System board No beep power on indicator turns on and LCD is Reconnect the LCD connectors blank But you can see POST on an external LCD inverter ID CRIT LCD cable LCD inverter LCD System board No beep power on indicator turns on and a Ensure every connector is connected tightly and correctly blinking cursor shown on LCD during POST System board No beep during POST but system runs correctly Speaker System board Chapter 4 Phoenix BIOS Beep Codes 02h Verify Real Mode 03h Disable Non Maskable Interrupt NMI 04h Get CPU type 06h Initialize system hardware 08h Initialize chipset with initial POST values 09h Set IN POST flag OAh Initialize CPU registers OBh Enable CPU cache OCh Initialize caches to initial POST values OEh Initialize I O component OFh Initialize the local bus IDE 10h Initialize Power Management 11h Load alternate registers with initial POST values 12h Restore CPU control word during warm boot 13h Initialize PCI Bus Mastering devices 14h Initialize keyboard controller 16h 1 2 2
28. N 19 A46V1 001 V0 21189301 PI 7 NS LCD INVERTER CABLE 15 XGA 50 A46V1 006 2 NS LCD BRACKET 15 LEFT 33 A46V1 008 NS LCD BRACKET 15 RIGHT 33 A46V1 007 NS LCD BEZEL 15 60 A46V1 009 Chapter 6 85 Aspire 3020 5020 FRU List NS LCD PANEL W HINGE 60 A46V 1 007 NS HINGE PACK 15 4IN LEFT RIGHT 6K A46V 1 001 NS WIRELESS ANTENNA 25 A46V 1 001 NS LCD 15 IN TFT XGA LG LP150X08 LK 15008 016 A3 MADE IN CHINA NS LCD MODULE 15 4IN WXGA W 6M A46V 1 021 ANTENNA GLARE TYPE NS INVERTER BOARD DARFON 19 A46V 1 001 V0 21189301 NS INVERTER BOARD DELTA DAC 19 A46V 1 002 08N011 NS INVERTER BOARD FOXCONN 19 A46V1 003 T621240 00 NS LCD INVERTER CABLE 15 4IN XGA 50 A46V1 005 NS LCD BRACKET 15 4IN LEFT 33 A46V 1 006 NS LCD BRACKET 15 4IN RIGHT 33 A46V1 005 NS LCD BEZEL 15 4IN 60 A46V1 008 NS LCD PANEL 15 4IN W HINGE 60 A46V 1 005 NS HINGE PACK 15 4IN LEFT RIGHT 6K A46V 1 001 NS WIRELESS ANTENNA 25 A46V 1 001 NS LCD 15 4IN WXGA LG LP154W01 LK 15408 010 A5K2 GLARE TYPE NS LCD 15 4IN WXGA CHIMEI N15411 LK 1540D 004 L07 GLARE TYPE Main Board 20 MAINBOARD M26P128MB 6IN1 GBL LB A4601 001 W O CPU W PCMCIA SLOT amp RTC BATTERY for Aspire 5020 MAINBOARD M24P64MBSAMSUNG 6IN1 GBL W O CPU W PCMCIA SLOT amp RTC BATTERY for Aspire 3020 LB A4601 002 RTC BATTERY 23 T39V1 001 PCMCIA SLOT PC CARD SLOT
29. P Serial Port A Enables disables or auto detects the serial portA Enabled Disabled Auto Parallel Port Enables disables or auto detects the parallel port Enabled Disabled Auto 34 Chapter 2 Legacy USB Support Enables disables USB interface devices support Enable for use with a non USB aware Operating System such as DOS or UNIX Option Enabled or Disabled Chapter 2 35 Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use Info Security Boot Exit Item Specific Help User Password is Clear Supervisor Password is Clear Supervisor Password controls accesses of the Set User Password Enter whole setup utility It can be used to Password on Boot Disabled boot up when Password on boot is enabled F1 jae F5 F6 F9 Esc goc Enter F10 36 Chapter 2 The table below describes the parameters in this screen Settings in boldface are the default and suggested parameter settings User Password is Shows the setting of the user password Clear or Set Supervisor Password is Shows the setting of the Supervisor password Clear or Set Set User Password Press Enter to set the user password When user password is set this password protects the BIOS Setup Utility from unauthorized access The user can enter Setup menu only and does not have right to change the value of parameters
30. SCREW WAFER NYLOK NI 2ML3 86 9 552 NS SCRW M2 4 WAFER NI 86 9A552 4RO NS SCRW M2 5 3 WAFER NI 86 9 553 88 Chapter 6 Chapter 6 89
31. Setup and save your changes to CMOS Load Setup Defaults Discard Changes Save Changes F1 Jl F5 F6 F9 Esc gt Enter F10 The table below describes the parameters in this screen Exit Saving Changes Exit System Setup and save your changes to CMOS Exit Discarding Changes Exit utility without saving setup data to CMOS Load Setup Default Load default values for all SETUP item Discard Changes Load previous values from CMOS for all SETUP items Save Changes Save Setup Data to CMOS Chapter 2 41 BIOS Flash Utility The BIOS flash memory update is required for the following conditions New versions of system programs u New features or options QO Restore a BIOS when it becomes corrupted Use the Phlash utility to update the system BIOS flash ROM NOTE If you do not have a crisis recovery diskette at hand then you should create a Crisis Recovery Diskette before you use the Phlash utility NOTE Do not install memory related drivers XMS EMS DPMI when you use the Phlash NOTE Please use the AC adaptor power supply when you run the Phlash utility If the battery pack does not contain enough power to finish BIOS flash you may not boot the system because the BIOS is not completely loaded Fellow the steps below to run the Phlash 1 Prepare a bootable diskette 2 Copy the flash utilities to the bootable diskette 3 Then boot the system from the bootable diskette
32. Size mm 317 3x242 1x6 0 344x222 0x6 35 max 344x222 0x6 35 max Electrical Interface 1 channel LVDS 1 channel LVDS 1 channel LVDS Support Color 262K 262K 262K colors RGB 6 bit data driver Viewing Angle degree Horizontal Right Left 45 45 45 45 45 45 Vertial Upper Lower 15 35 15 35 15 35 Temperature Range C Operating 0 to 50 0 to 50 0 to 50 Storage shipping 20 to 60 20 to 60 20 to 60 26 Chapter 1 LCD Inverter Vendor amp model name SUMIDA TWS 449 147 Brightness conditions Vadj 3 3V Input voltage V 8 20 Input current MA 350 max Output voltage V rms 1600 no load Output current mA rms 5 6 5 4 Output voltage frequency k Hz 55 58K Hz AC Adaptor Input rating 90V AC to 264V AC 47Hz to 63Hz Maximum input AC current 1 7A Inrush current 220A 115VAC 220A 230VAC Efficiency 82 min 115VAC input full load System Power Management Mech Off G3 All devices in the system are turned off completely Soft Off G2 S5 OS initiated shutdown All devices in the system are turned off completely Working G0 SO Individual devices such as the CPU and hard disc may be power managed in this state Suspend to RAM S3 CPU set power down VGA Suspend PCMCIA Suspend Audio Power Down Hard Disk Power Down CD ROM Power Down Super I O Low Power
33. T display DualView support MPEG 2 DVD hardware assisted capability a a a a Storage subsystem Q One 40 GB or harger hard disk drive Q Optical drive options DVD Super Multi DVD Dual DVD CD RW combo Q 6 1 card reader MS MS PRO MMC SD SM xD Picture Card Input devices 88 89 key keyboard Q Touchpad with 4 way integrated scroll button Six easy launch buttons Chapter 1 1 Audio Q Audio system with two built in speakers Q MS Sound compatible Communication Q Modem 56K ITU V 90 V 92 modem with PTT approval wake on ring ready LAN 10 100 1000 Mbps Fast Ethernet for selected models wake on LAN ready Q WLAN manufacturing option integrated 802 11b g dual band for selected models or 802 11a b g tri mode WI Fi CERTIFIED WLAN solution for selected models Acer SignalUp wireless technology support Q WPAN manufacturing option integrated Bluetooth Human centric design and ergonomics a a a a a I O Ports EJ EJ 0 0 g g Rugged yet extremely portable design Stylish appearance Full size keyboard with four programmable launch keys Ergonomically centered touchpad pointing device Internet 4 way scroll button Four USB 2 0 ports IEEE 1394 port Ethernet RJ 45 port Modem RJ 11 port Extternal display VGA port S video TV out port Microphone line in jack Headphones speaker line out port Infrared FIR port Type II PC Card slot
34. The flash utility has auto execution function 42 Chapter 2 Machine Disassembly and Replacement This chapter contains step by step procedures on how to disassemble the notebook computer for maintenance and troubleshooting To disassemble the computer you need the following tools a a a a a Wrist grounding strap and conductive mat for preventing electrostatic discharge Small Philips screw driver Philips screwdriver Plastic flat head screw driver Tweezers NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components When you remove the stripe cover please be careful not to scrape the cover Chapter 3 43 General Information Before You Begin Before proceeding with the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug the AC adapter and all power and signal cables from the system 3 Remove the battery pack 44 Chapter 3 Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing For example if you want to remove the system board you must first remove the keyboard then disassemble the inside assembly frame in that order
35. Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable See the following figure Pin 1 19 to 20 5V Pin 2 OV Ground 1 If the voltage is not correct replace the power adapter 2 If the voltage is within the range do the following Q Replace the System board the problem is not corrected see Undetermined Problems on page 74 voltage is not correct go to the next step NOTE An audible noise from the power adapter does not always indicate a defect 3 the power on indicator does not light up check the power cord of the power adapter for correct continuity and installation 4 the operational charge does not work see Check the Battery Pack on page 61 60 Chapter 4 Check the Battery Pack To check the battery pack do the following From Software 1 Check out the Power Management in control Panel 2 In Power Meter confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct 3 Repeat the steps 1 and 2 for both battery and adapter 4 This helps you identify first the problem is on recharging or discharging From Hardware 1 Power off the computer 2 Remove the battery pack and measure the voltage between battery terminals 1 and 6 ground See the following figure 3 the voltage is still less than 7 5 after recharging replace the battery
36. WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines VI System Specifications Features Below is a brief summary of the computer s many feature Platform and memroy Aspire 3020 Series Q Mobile AMD Sempron processor 2600 3000 or higher with 128 KB L2 cache or Q Mobile AMD Sempron processor 2800 3100 or higher with 256 KB L2 cacher Aspire 5020 Series AMD Turion 64 ML 28 ML 32 processor at 1 6 1 8 GHz or higher with 128 KB L1 cache and 512 KB L2 cache or Q AMD Turion 64 ML 30 ML 34 ML 37 ML 40 processor at 1 6 1 8 2 0 2 2 GHz or higher with 128 KB L1 cache and 1MB L2 cache ATIRS480M and SB400 chipset 256 512 MB of DDR333 memory upgradeable to 2 GB using two soDIMM modules Display Q Thim Film Transistor TFT displaying at 215 0 XGA 1024 x 768 215 0 SXGA 1400 x 1050 215 4 WXGA 1280 x 800 215 4 WXGA 1680 x 1050 ATI RADEON X600 or ATI MOBILITY RADEON X700 Simultaneous display on LCD and CR
37. ber None ATAPI Model Name TSSTcorpCD DVDW TS LS32A SM ATAPI Serial Number None System BIOS Ver V0 06A VGA BIOS Ver BK ATI VER008 025M 000 000 KBC Ver 01 17 Serial Number XXXXXXXXXXXXXXXXXXXXXX Asset Tag Number N A 2206 Product TravelMate 4400 32 Byte Manufacturer Name Acer 16 Byte UUID X0000000000000000000000000000000 16 Byte 32 Byte F1 F5 F6 F9 Esc Enter F10 NOTE The system information is subject to different models Floppy Disk Drive Shows floppy drive type informaiton only when this model has floppy disk drive HDD Model Name This field shows the model name of HDD installed on primary IDE master HDD Serial Number This field displays the serial number of HDD installed on primary IDE master ATAPI Model Name This field displays the mofel name of devices installed on secondary IDE master The hard disk drive or optical drive model name is automatically detected by the system ATAPI Serial Number This field shows the serial number of devices installed on secondary IDE master System BIOS ver Displays system BIOS version VGA BIOS Ver This field displays the VGA firmware version of the system KBC Ver This field shows the keyboard Serial Number This field displays the serial number of this unit Asset Tag Number This field displays the asset tag number of the system Product Name This field shows product name of the system
38. crews fastening the ODD module as shown 2 Use flat headed screwdriver to push the ODD module outwards then remove it Removing the LCD Module 1 Open the notebook as the impage Shows 2 Detach the middle cover carefully as shown 3 Remove the screw holding the keyboard 4 Turn over the keyboard as shown 5 Disconnect the keyboard cable then remove the keyboard 6 Pull out the wireless LAN antenna from the main unit as shown Chapter 3 49 7 Take out the LCD cable from the main unit then disconnect the cable 8 Remove two screws fastening the LCD module 9 Remove another two screws on the bottom as shown 10 Then detach the entire LCD module cautiously 50 Chapter 3 Disassembling the Main Unit Separate the Main Unit Into the Upper and the Lower Case Assembly 1 Disconnect the touchpad cable from the main board 2 Disconnect the microphone cable then remove the microphone Remove one screw holding the upper case and the lower case assembly Then remove 13 screws on the bottom as shown Open the upper case assembly as shown After you open the upper case assembly please disconnect the lid switch cable Raise upright the upper case assembly as shown then detach it Disassembling the Upper Case Assembly 1 Disconnect the touchpad FFC 2 Remove the three screws fastening the touchpad bracket Chapter 3 51 3 Detach the t
39. dering for parts to repair or for RMA Return Merchandise Authorization Please note that WHEN ORDERING FRU PARTS you should check the most up to date information available on your regional web or channel For whatever reasons a part number change is made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to return the defective parts you should follow the local government ordinance or regulations on how to dispose it properly or follow the rules set by your regional Acer office on how to return it Chapter 6 79 Aspire 3020 5020 Exploded Diagram PART NO D DESCRIPTION 1 40 508 001 1 la 3 n TI 5 04916 01 Jen ifi 7 65 409 001 D 65 431 001 1 m 1 m XY n 85 905 480 5 n 85 080 280 121 n a 10 5 8696580 1 15 16 85 55 90 5 n 86 90553 380 1 m 36 019 230 sa 1 W E 15 To 7 m a
40. ets the User Password parameter to Set 4 If desired you can opt to enable the Password on boot parameter 5 When you are done press f to save the changes and exit the BIOS Setup Utility Removing a Password Follow these steps 1 Use and keys to highlight the Set Supervisor Password parameter and press the key The Set Password box appears Chapter 2 37 Set Supervisor Password Enter current password Enter New Password Confirm New Password 2 the current password in the Enter Current Password field and press pr 3 Press twice without typing anything in the Enter New Password and Confirm New Password fields The computer then sets the Supervisor Password parameter to Clear 4 When you have changed the settings press to save the changes and exit the BIOS Setup Utility Changing a Password 1 Use and keys to highlight the Set Supervisor Password parameter and press the key The Set Password box appears Set Supervisor Password Enter current password Enter New Password Confirm New Password 2 Type the current password in the Enter Current Password field and press 3 Type password the Enter New Password field Retype the password the Confirm New Password field Press After setting the password the computer sets the User Password parameter to Set If desired you can enable the Password on boot parameter
41. face Performance 4Mbit s Compliant IrDA 1 1 Modem Interface Data modem data baud rate bps 56K Supports modem protocol V 90 V 92 Modem connector type RJ11 Modem connector location Rear side Bluetooth Interface Chipset built in ATI SB400 Data throughput 723 bps full speed data rate Protocol Bluetooth 1 1 Upgradeable to Bluetooth 1 2 when SIG specification is ratified Interface USB 1 1 Connector type Mini USB Wireless Module 802 11b g optional device Chipset built in ATI SB400 Data throughput 11 54 Mbps Protocol 802 11b g Interface Mini PCI type II Wireless Module 802 11a b g optional device Chipset built in ATI SB400 Data throughput 11 54 Mbps Protocol 802 11 a b g Interface Mini PCI type II 6 in 1 card reader Chipset TI PCI7411 Protocol support MS MS PRO MMC SD SM xD Hard Disk Drive Interface Vendor amp HGST HTS424040M9AT00 HGST MORAGA HGST MORAGA Model Name Toshiba Pluto MK4025GAS IC25NO60ATMR04 0 IC25NO80ATMRO04 0 Seagate ST94019A Toshiba Pluto MK6025GAS SEAGATE ST9808210A Seagate 960821A Chapter 1 21 Hard Disk Drive Interface Capacity MB 40000 60000 80000 Bytes per 512 512 512 sector Data heads 2 3 for Hitachi and Seagate 4 for Hitachi 4 for Toshiba 3 for Seaga
42. ge MBGA 708 pin Interface PCIE x16 Supports ZV Zoomed Video port Yes Chapter 1 23 Video Memory Chipset ATI Mobility RADEON X700 Memory size 64MB 128MB Interface DDR USB Port Chipset ATI SB400 USB Compliancy Level 2 0 OHCI USB 1 1 and USB 2 0 Host controller Number of USB port 4 Location three on the left side one on the rear side Serial port function control Enable Disable by BIOS Setup IEEE 1394 Port Chipset TI PCI7411 Number of IEEE 1394 port 1 Location Left side Connector type IEEE 1394 PCMCIA Port PCMCIA controller TI PCI7411 Supports card type Type ll Number of slots One type ll Access location Left panel Supports ZV Zoomed Video port No ZV support Supports 32 bit CardBus Yes System Board Major Chips Core logic ATI RS480M ATI SB400 VGA ATI Mobility RADEON X700 LAN BroadCom BCM4401 10 100M BCM5788M 1G IEEE 1394 TIPCI7411 USB 2 0 ATI SB400 Super controller PC 87392 MODEM Bluetooth built in ATI SB400 Wireless 802 11 b built in ATI SB400 24 Chapter 1 System Board Major Chips Wireless 802 11 b g built in ATI SB400 PCMCIA TI PCI7411 Audio ALC655 6 in 1 card reader TI PCI7411 Keyboard Keyboard controller KB 3910 Total number of keypads 88 89 key Wind
43. ggle on and off When Caps Lock is on all alphabetic characters typed are in uppercase Caps Lock Num lock lt Fn gt lt F11 gt When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry A better solution would be to connect an external keypad Scroll lock lt Fn gt lt F12 gt When Scroll Lock is on the screen moves one line up or down when you press the up or down arrow keys respectively Scroll Lock does not work with some applications The embedded numeric keypad functions like a desktop numeric keypad It is indicated by small characters located on the upper right corner of the keycaps To simplify the keyboard legend cursor control key symbols are not printed on the keys Number keys on embedded keypad Type numbers in a normal manner Cursor control keys on embedded keypad Hold lt Shift gt while using cursor control keys Hold lt Fn gt while using cursor control keys Main keyboard keys Hold lt Fn gt while typing letters on embedded keypad Type the letters in a normal manner Windows Keys The keyboard has two keys that perform Windows specific functions Chapter 1 Windows key A Pressed alone this key has the same effect as clicking on the Windows Start butto
44. gnal 3 L5 GND L6 Signal 4 Power Block Diag gt Page 40 ot Nae Port Replicator 4 124 PIN AC SEARIAL LINE TV DVI PCIeX2 SMBUS m RJA5 11 PRINTER PS2 LINE IN BLOCK DIAGRAM IN PORT CRT MIC OUT OUT m eee E jolsena Emit Sr 3 z Date Faia 1 Board Layout Top View O a Keyboard Connector 7 Bluetooth Board Connector 8 LCD Cable Connector 9 LED Board Connector 10 Lid Switch 11 Modem Cable Connector 3 in 1 Connector Speaker Connector Internal Microphone Connector Modem Board Connector Touchpad Board Connector Chapter 1 Bottom View 1 Power Jack 16 Audio Cable Connector 2 CRT 17 Line in Connector 3 Docking 18 Headphone Out Connector 4 Audio Cable Connector 19 Microphone in Connector 5 Main Battery Connector 20 USB Connector 6 ODD Connector 21 IEEE 1394 Connector 7 Media Bay Connector 22 PCMCIA 8 Mini PCI Slot 23 USB Connector 9 Second Battery Connector 24 Socket 10 Battery Connector 25 USB Connector 11 DDR DIMM Connector 26 S Video 12 HDD Connector 27 RJ45 and RJ11 Connector Chapter 1 13 IR 28 LAN Cable Connector 14 Bluetooth Switch 29 FAN Connector 15 Wireless Switch 30 LAN Cable Connector Chapter 1 An Aspire tour After knowing your computer features let us show you around your new TravelMate computer Front View
45. ies AMD Turion 64 ML 28 ML 32 processor at 1 6 1 8 GHz or higher with 128 KB L1 cache and 512 KB L2 cache or AMD Turion 64 ML 30 ML 34 ML 37 ML 40 processor at 1 6 1 8 2 0 2 2 GHz or higher with 128 KB L1 cache and 1MB L2 cache Core logic ATI RS480M ATI SB400 CPU package Intel socketable 478pin Micro BGA CPU core voltage 1 308V highest frequency mode to 0 956V low frequency mode 0 748V deeper sleep mode BIOS BIOS vendor Phneoix BIOS Version 3A03 BIOS ROM type SST 39SF040A 512KX8 CMOS Boot Block Flash Memory BIOS ROM size 512KB BIOS package 32 pin PLCC Supported protocols ACPI 1 0b PC Card 95 SM BIOS 2 3 IEEE1284 ECP EPP PCI 2 2 PnP 1 0a DMI 2 0 PS 2 keyboard and mouse USB 2 0 VGA BIOS CD ROM bootable IEEE 1394 BIOS password control Set by setup manual Second Level Cache Cache controller Built in CPU Cache size 128KB 256KB for Aspire 3020 Series 512KB 1MB for Aspire 5020 Series 1st level cache control Always enabled 2st level cache control Always enabled Cache scheme control Fixed in write back System Memory Memory controller AMD CPU built in Memory size OMB no on board memory DIMM socket number 2 sockets Supports memory size per socket 1024MB Supports maximum memory size 2G by two 1024MB SO DIMM module Supports DIMM type DDR Synchrono
46. if the problem has changed If the problem does not recur reconnect the removed devices one at a time until you find the failing FRU NS gt If the problem remains replace the following FRU one at a time Do not replace a non defective FRU Q System board Q LCD assembly 74 Chapter 4 Jumper and Connector Locations Top View Please note that the main board view file will not be provided by the vendor Please use the utility to open main board file to see the top view and the bottom of this model Be Spr 1 i 13 14 23 T mo SELLO O a 13 PJ1 Power Jack 14 CN12 CRT Connector 15 CN14 Battery Connector 16 CN15 ODD Connector 17 U18 302ELV LVDS Encoder 18 CN16 RJ45 amp RJ11 Connector Chapter 5 75 19 CN17
47. ing one at a time to correct the problem Do not replace a non defective FRU 1 Reconnect the keyboard cables 2 Replace the keyboard 3 Replace the main board The following auxiliary input devices are supported by this computer Q Numeric keypad Q External keyboard 58 Chapter 4 If any of these devices do not work reconnect the cable connector and repeat the failing operation Memory check Memory errors might stop system operations show error messages on the screen or hang the system 1 2 3 4 Boot from the diagnostics diskette and start the doagmpstotics program please refer to main board Go to the diagnostic memory in the test items Press F2 in the test items Follow the instructions in the message window NOTE Make sure that the DIMM is fully installed into the connector loose connection can cause an error Power System Check To verify the symptom of the problem power on the computer using each of the following power sources 1 2 3 Remove the battery pack Connect the power adapter and check that power is supplied Disconnect the power adapter and install the charged battery pack then check that power is supplied by the battery pack If you suspect a power problem see the appropriate power supply check in the following list Check the Power Adapter on page 60 Check the Battery Pack on page 61 Chapter 4 59 Check the Power Adapter
48. is a registered trademark of Intel Corporation Pentium and Pentium trademarks of Intel Corporation Other brand and product names are trademarks and or registered trademarks of their respective holders Conventions The following conventions are used in this manual SCREEN MESSAGES Denotes actual messages that appear on screen NOTE Gives bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures Preface Before using this information and the product it supports please read the following general information 1 This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer s global product offering To better fit local market requirements and enhance product competitiveness your regional office MAY have decided to extend the functionality of a machine e g add on card modem or extra memory capability These LOCALIZED FEATURES will NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details Please note
49. ive accepts CDs or DVDs Security Keylock Connects toa Kensington compatible computer security lock Power jack Connects to an AC adaptor Modem jack RJ 11 Connects to a phone line Network jack Connects to an Ethernet 10 100 1000 based network USB 2 0 port Connects to USB 2 0 devices e g USB mouse USB camera External display port Connects a display device e g external monitor LCD projector Ventilation slots Enable the computer to stay cool even after prolonged use 10 Chapter 1 Bottom Panel 1 Wireless LAN bay Houses the computer s wireless LAN 2 Battery lock Locks the battery in place 3 Battery release latch Releases the battery for removal 4 Battery bay Houses the computer s battery pack 5 Cooling fan Helps keep the computer cool Note Do not cover or obstruct the opening of the fan 6 Memory and hard disk Houses the computer s main memory and bay hard disk secured by a screw Indicators The computer has four easy to read status indicators on the upper right above the keyboard and four on the front panel The power battery and wireless communication status indicators are visible even when the LCD display is closed Chapter 1 11 Cap lock Lights when Cap Lock is activated Num lock Lights when Num Lock is activated Media Activity Indicates when the hard disc or
50. mode Save to Disk S4 Also called Hibernation Mode System saves all system states and data onto the disc prior to power off the whole system Chapter 1 27 28 Chapter 1 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer s BIOS Basic Input Output System Your computer is already properly configured and optimized and you do not need to run this utility However if you encounter configuration problems you may need to run Setup Please also refer to Chapter 4 Troubleshooting when problem arises To activate the BIOS Utility press during POST when Press lt F2 gt to enter Setup message is prompted on the bottom of screen Press to enter setup The default parameter of F12 Boot Menu is set to disabled If you want to change boot device without entering BIOS Setup Utility please set the parameter to enabled Press lt F12 gt during POST to enter multi boot menu In this menu user can change boot device without entering BIOS SETUP Utility Info Main Advanced Security Boot Exit CPU Type Mobile AMD Sempron tm Proceslntel R Celeron R M processor CPU Speed 1 80 GHz HDD Model Name ST960821A PM HDD Serial Number None ATAPI Model Name TSSTcorpCD DVDW TS LS32A SM ATAPI Serial Number None System BIOS Ver V0 06A VGA BIOS Ver VER008 025M 000 000 KBC Ver 01
51. n it launches the Start menu It can also be used with other keys to provide a variety of function By lt Tab gt Activates next taskbar button Bw lt E gt Opens the My Computer window Bw lt F1 gt Opens Help and Support Bw lt F gt Opens the Find All Files dialog box Bw lt R gt Opens the Run dialog box Bw M Minimizes all windows Hy Shift 8 M Undoes the minimize all windows action Application key This key has the same effect as clicking the right mouse button it opens the application s context menu Hot Keys The computer employs hotkeys or key combinations to access most of the computer s controls like sreen brightness volume output and the BIOS utility To activate hot keys press and hold the Fn key before pressing the other key in the hotkey combination Fn F1 Hot key help Displays help on hot keys Fn F2 Acer eSetting Launches the Acer eSettings in Acer eManager Fn F3 Acer Launches the Acer ePowerManagement in Acer ePowerManagement eManager 16 Chapter 1 Fn F4 Sleep Puts the computer in Sleep mode Fn F5 Display toggle Switches display output between the display screen external monitor if connected and both Fn F6 Screen blank Turns the display screen backlight off to save power Press any key to return Fn F7 Touchpad toggle Turns the
52. nables disables D2D Recovery function The function allows the user to create a hidden partition on hard disc drive to store operation System and restore the system to factory defaults Option Enabled or Disabled NOTE The sub items under each device will not be shown if the device control is set to disable or auto This is because the user is not allowed to control the settings in these cases Chapter 2 33 Advanced The Advanced menu screen contains parameters involving your hardware devices It also provides advanced settings of the system Info Main Advanced Security Boot Exit Enabled Item Specific Help Base address 2F8 Interrupt IRQ 3 DMA channel DMA 1 Configure Infrared Port using options Disable Serial port A Disabled No configuration Parallel port Disabled Enabled Legacy USB Support Enabled User configuration F5 F6 Enter F10 The table below describes the parameters in the screen Settings in boldface are the default and suggested parameter settings Infrared Port Enables disables or auto detects the infrared port Disabled Disabled Auto Base I O address Sets the I O address of the infrared port 2F8 278 Interrupt Sets the interrupt request of the infrared port IRQ3 IRQ5 DMA channel Sets a DMA channel for the printer to operate in DMA3 DMA1 ECP mode This parameter is enabled only if Mode is set to EC
53. oard Memory size found by POST differed from Run Load Default Settings in BIOS Setup Utility CMOS DIMM System board Diskette drive A error Check the drive is defined with the proper diskette type in BIOS Setup Utility See External Diskette Drive Check on page 58 Incorrect Drive A type run SETUP Check the drive is defined with the proper diskette type in BIOS Setup Utility System cache error Cache disabled System board CPU ID System board DMA Test Failed DIMM System board Software NMI Failed DIMM System board Fail Safe Timer NMI Failed DIMM System board Device Address Conflict Run Load Default Settings in BIOS Setup Utility RTC battery System board Allocation Error for device Run Load Default Settings in BIOS Setup Utility RTC battery System board Failing Bits nnnn DIMM BIOS ROM System board Fixed Disk n None Invalid System Configuration Data BIOS ROM System board I O device IRQ conflict Run Load Default Settings in BIOS Setup Utility RTC battery System board Operating system not found Enter Setup and see if fixed disk and drive A are properly identified Diskette drive Hard disk drive System board Chapter 4 Error Message List No beep power on indicator turns off and LCD is Power source battery pack and power adapter See Power blank System Check on page 59 Ensure every connector is connected tightly and correctly Reconnect the DIMM
54. or Load Default Settings in BIOS Setup Utility Hard disk drive System board Stuck Key see Keyboard or Auxiliary Input Device Check on page 58 Keyboard error see Keyboard or Auxiliary Input Device Check on page 58 Keyboard Controller Failed see Keyboard or Auxiliary Input Device Check on page 58 Keyboard locked Unlock key switch Unlock external keyboard Monitor type does not match CMOS Run Setup Run Load Default Settings in BIOS Setup Utility Shadow RAM Failed at offset nnnn BIOS ROM System board System RAM Failed at offset nnnn DIMM System board Extended RAM Failed at offset nnnn DIMM System board System battery is dead Replace and run Setup Replace RTC battery and Run BIOS Setup Utility to reconfigure system time then reboot system System CMOS checksum bad Default configuration used RTC battery Run BIOS Setup Utility to reconfigure system time then reboot system System timer error RTC battery Run BIOS Setup Utility to reconfigure system time then reboot system System board Chapter 4 63 Error Message List Real time clock error RTC battery Run BIOS Setup Utility to reconfigure system time then reboot system System board Previous boot incomplete Default configuration Run Load Default Settings in BIOS Setup Utility used RTC battery System b
55. ouchpad bracket carefully 4 Then detach the touchpad from the touchpad bracket Disassembling the Lower Case Assembly 1 Disconnect the bluetooth cable then remove the bluetooth module 2 Disconnect the speaker set cable from the main board 3 Remove two screws fastening the main board to the lower case 4 Remove three screws fastening the fan to the lower case 5 Remove two hex screws holding the main board on the rear side 6 Then take out the main board from the lower case carefully 7 Disconnect the fan cable then remove it 52 Chapter 3 8 Disconnect the modem board cable from the main board 9 Remove the two screws holding the modem board 10 Disconnect the modem board from the main board then remove it 11 Disconnect the modem cable from the modem board 12 Remove the three screws holding the CPU heatsink 13 Remove the CPU heatsink from the main board 14 Use a flat headed screwdriver to release the CPU socket lock see the picture on the middle and on the right 15 Remove the CPU from the socket carefully 16 Remove the six screws fastening the VGA heatsink 17 Then remove the VGA heatsink from the main board Chapter 3 53 18 Remove the three screws fastening the speaker set 19 Tear off the tape holding the speaker set 20 Take out the speaker set from the lower case This completes main unit disassembly Chapter 3 Disa
56. ows logo key Yes Internal amp external keyboard work simultaneously 1 Plug USB keyboard to the USB port directly Yes 2 Use port replicator then plug a USB PS 2 keyboard to the USB port PS 2 port on the port replicator Yes Battery Vendor amp model name Sanyo 4UR18650F 2 QC140 Panasonic CGR B 8B5AE Battery Type Li ion Pack capacity 4400 mAh Number of battery cell 8 Package configuration 4 cells in series 2 series in parallel Normal voltage 14 4V Charge voltage 16 8 0 2v LCD 15 inch dem Specification JJ Vendor amp model name AU QDI Hannstar B150XG01 QD15XL06 01 HSD150PX14 A07 Screen Diagonal mm 381 15 0 inches 15 0 inches Active Area mm 304 1x228 1 304 1x228 1 304 1x228 1 Display resolution pixels 1024x768 XGA 1024x768 XGA 1024x768 XGA Pixel Pitch 0 297x0 297 0 099x0 297 0 297x0 297 Pixel Arrangement R G B Vertical R G B Vertical R G B Vertical Stripe Stripe Stripe Display Mode Normally White Normally White Normally White Typical White Luminance cd m 180 5 point 160 150 also called Brightness average 150 5 point average Luminance Uniformity N A N A 70 Contrast Ratio 300 300 250 Response Time Optical Rise Time Fall 24 11 8 17 10 25 Time msec 15 35 Nominal Input Voltage VDD 3 3V Typ 3 3V 3 3V Chapter 1 25 LCD 15 inch Typical Power Consumption watt 5 6 5 7 3 96
57. peaker Line Out Connects to audio line out devices e g Q Headphone jack speakers headphones 6 Battery indicator Lights when the battery is being charged 7 Power indicator Lights when the computer is on XX 8 Latch Locks and releases the lid Chapter 1 Left View 1 Ventilation slots Enable the computer to stay cool even after prolonged use 2 S video TV out port Connects to a television or display device with S video input manufacturing option 65 gt 3 IEEE 1394 port Connects to IEEE 1394 devices facturi tion 7394 manufacturing option 4 3 USB 2 0 ports Connects to USB 2 0 devices e g USB et mouse USB camera 5 Infrared port Interfaces with infrared devices like infrared printer and IR aware computer manufacturing option 6 PC Card slot Connects to one Type II PC Card 7 6 in 1 card reader Accepts and MS MS PRO MMC SD SM or xD Picture card manufacturing option gt we S Note Only one card can operate at any m given time SmartMedia 8 PC Card slot eject Ejects the PC Card from the slot button Right View 12 3 Chapter 1 Rear Panel button Optical drive eject Ejects the optical drive tray from the drive indicator Optical disk access being read or written LED that indicates when an optical disk is Optical drive depending on the optical drive type Internal optical dr
58. sk CD ROM drives Hard disk connection board System board Peripheral Related Symptoms System configuration does not match the installed devices Enter BIOS Setup Utility to execute Load Default Settings then reboot system Reconnect hard disk CD ROM diskette drives External display does not work correctly Press Fn F5 LCD CRT Both display switching System board USB does not work correctly System board Print problems Ensure the Parallel Port in the Onboard Devices Configuration of BIOS Setup Utility is set to Enabled Onboard Devices Configuration Run printer self test Printer driver Printer cable Printer System Board Serial or parallel port device problems Ensure the Serial Port in the Devices Configuration of BIOS Setup Utility is set to Enabled Device driver Device cable Device System board Keyboard Touchpad Related Symptoms Keyboard one or more keys does not work Reconnect the keyboard cable Keyboard System board Touchpad does not work Reconnect touchpad cable Touchpad board System board Modem Related Symptoms Internal modem does not work correctly Modem phone port modem combo board System board NOTE If you cannot find a symptom or an error in this list and the problem remains see Undetermined Problems on page 74 72 Chapter 4 Intermittent Problems
59. ssembling the LCD Module 1 Remove the four screw caps as shown 2 Remove the four screws holding the LCD bezel 3 Then detach the LCD bezel from the LCD module mm lt 4 Remove the two screws fastening the LCD inverter 5 Take out the LCD inverter from the LCD cover then disconnect the LCD cable from the inverter 6 Disconnect the inverter cable and remove the inverter 7 Remove two screws fastening the LCD assembly 8 Take out the LCD assembly from Remove another screw holding the LCD bracket on the other side 9 Remove the four screws fastening the LCD left bracket then remove it 10 Remove the four screws fastening the LCD right bracket then remove the bracket 11 Disconnect the LCD cable from the LCD then remove the cable Chapter 3 55 Disassembling the External Modules Disassembling the HDD Module 1 Remove the two screws holding the HDD bracket on one side Remove another two screws holding the HDD bracket on the other side Then take the hard disc drive out from the HDD bracket 56 Chapter 3 Troubleshooting Use the following procedure as a guide for computer problems NOTE The diagnostic tests are intended to test only Acer products Non Acer products prototype cards or modified options can give false errors and invalid system responses 1 Obtain the failing symptoms in as much detail as possible 2 Verify the symptoms by attempting to re create the failure by
60. stem DIMM System board Speaker Related Symptoms In Windows multimedia programs no sound comes from the computer Audio driver Speaker System board Internal speakers make noise or emit no sound Speaker System board Power Management Related Symptoms The system will not enter hibernation See Save to Disk S4 on page 27 Keyboard if control is from the keyboard Hard disk drive System board The system doesn t enter hibernation mode and four short beeps every minute Press and see if the computer enters hibernation mode Touchpad Keyboard Hard disk connection board Hard disk drive System board The system doesn t enter standby mode after closing the LCD See Save to Disk S4 on page 27 LCD cover switch System board The system doesn t resume from hibernation mode See Save to Disk S4 on page 27 Hard disk connection board Hard disk drive System board The system doesn t resume from standby mode after opening the LCD See Save to Disk S4 on page 27 LCD cover switch System board Chapter 4 Power Management Related Symptoms Battery fuel gauge in Windows doesn t go higher than 90 Remove battery pack and let it cool for 2 hours Refresh battery continue use battery until power off then charge battery Battery pack System board System hangs intermittently Reconnect hard di
61. te Drive Format Disks 1 2 2 Spindle speed 4200 RPM 4200 RPM 4200 RPM RPM Performance Specifications Buffer size 2048KB 8192KB 8192KB Interface ATA ATAPI 6 ATA 6 ATA ATAPI 6 ATA 6 ATA ATA 6 ATA 6 Max media 372 350 350 transfer rate disk buffer Mbytes s Data transfer 100 MB Sec 100 MB Sec 100 MB Sec rate Ultra DMA mode 5 Ultra DMA mode 5 Ultra DMA mode 5 host buffer Mbytes s DC Power Requirements Voltage 5V DC 5 5V DC 5 5V DC 5 tolerance Combo Drive Interface Vendor amp model name DVD CDRW KME UIDA760 24x24x8x24x DVD CDRW QSI SBW 242C 24x24x8x24x Performance Specification With CD Diskette With DVD Diskette Transfer rate KB sec Sustained Sustained Max 3 6Mbytes sec Max 10 8Mbytes sec Buffer Memory 2MB Interface Enhanced IDE ATAPI compatible Applicable disc format DVD DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 DVD R read single border DVD RW DVD RAM 2 6GB 4 7GB CD CD DA CD ROM CD ROM XA CD R CD RW Photo Multisession Video CD CD Extra CD CD test Loading mechanism Load Manual Release a Electrical Release Release Button b Release by ATAPI command c Emergency Release Power Requirement Input Voltage 5 V 5 Operating DVD Dual Interface Vendor amp model name DVD Dual HLDS GWA 4040N Performance Specification With CD Diskette With
62. tem board LCD has extra horizontal or vertical lines LCD inverter ID displayed LCD inverter LCD cable LCD System board Indicator Related Symptoms Indicator incorrectly remains off or on but system Reconnect the inverter board runs correctly Inverter board System board Power Related Symptoms Power shuts down during operation Power source battery pack and power adapter See Power System Check on page 59 Battery pack Power adapter Hard drive amp battery connection board System board The system doesn t power on Power source battery pack and power adapter See Power System Check on page 59 Battery pack Power adapter Hard drive amp battery connection board System board The system doesn t power off Power source battery pack and power adapter See Power System Check on page 59 Hold and press the power switch for more than 4 seconds System board 70 Chapter 4 Power Related Symptoms Battery can t be charged See Check the Battery Pack on page 61 Battery pack System board PCMCIA Related Symptoms System cannot detect the PC Card PCMCIA PCMCIA slot assembly System board PCMCIA slot pin is damaged PCMCIA slot assembly Memory Related Symptoms Memory count size appears different from actual size Enter BIOS Setup Utility to execute Load Default Settings then reboot sy
63. uchpad 2 to move the cursor mimics your cursor pressing on the right scroll bar of Windows applications Execute Click twice Tap twice at quickly the same speed as double clicking the mouse button Select Click once Tap once Drag Click and hold Tap twice at then use finger the same speed to drag the as double cursor on the clicking a touchpad mouse button then hold finger to the touchpad on the second tap to drag the cursor Access context menu Click once Scroll Click and hold to move up downlleft right Press the left 1 and right 4 buttons located beneath the touchpad to perform selection and execution functions These two buttons are similar to the left and right buttons on a mouse Tapping on the touchpad is the same as clicking the left button Use the 4 way scroll 3 button to scroll up or down and move left or right a page This button NOTE Keep your fingers dry and clean when using the touchpad Also keep the touchpad dry and clean The touchpad is sensitive to finger movements Hence the lighter the touch the better the response Tapping too hard will not increase the touchpad s responsiveness 14 Chapter 1 Using the Keyboard The keyboard has full sized keys and an embedded keypad separate cursor keys two Windows keys and twelve function keys Lock Keys and embedded mumeric keypad The keyboard has three lock keys which you can to
64. us DRAM Supports DIMM Speed 333 MHz Chapter 1 19 System Memory Supports DIMM voltage 2 5V and 1 25V Supports DIMM package 200 pin soDIMM Memory module combinations You can install memory modules in any combinations as long as they match the above specifications Memory Combinations OMB 128MB 128MB OMB 256MB 256MB OMB 512MB 512MB OMB 1024MB 1024MB 128MB 128MB 256MB 128MB 256MB 384MB 128MB 512MB 640MB 1284MB 1024MB 1152MB 256MB 128MB 384MB 256MB 256MB 512MB 256MB 512MB 768MB 256MB 1024MB 1280MB 512MB 128MB 640MB 512MB 256MB 768MB 512MB 512MB 1024MB 512MB 1024MB 1536MB 1024MB OMB 1024MB 1024MB 128MB 1125MB 1024MB 256MB 1280MB 1024MB 512MB 1536MB 1024MB 1024MB 2048MB NOTE Above table lists some system memory configurations You may combine DIMMs with various capacities to form other combinations On above table the configuration of slot 1 and slot 2 could be reversed LAN Interface dem ification Chipset Realtek RTC8110SBL 10 100 1000M RTL8100C 10 100M Supports LAN protocol 10 100 1000Mbps LAN connector type RJ45 LAN connector location Rear side Features Integrated 10 100 BASE T transceiver Wake on LAN support compliant with ACPI 2 0 PCI v2 2 IR Interface Part name VISHAY TFU6102F Package 8 pin SMT type Chapter 1 IR Inter
65. w the instructions in the message window If an error occurs with the internal diskette drive reconnect the diskette connector on the system board If the error still remains 1 Reconnect the external diskette drive DVD ROM module 2 Replace the external diskette drive CD ROM module 3 Replace the main board External CD ROM Drive Check Do the following to isolate the problem to a controller drive or CD ROM Make sure that the CD ROM does not have any label attached to it The label can cause damage to the drive or can cause the drive to fail Do the following to select the test device 1 Boot from the diagnostics diskette and start the diagnostics program 2 Seeif CD ROM Test is passed when the program runs to CD ROM Test 3 Follow the instructions in the message window If an error occurs reconnect the connector on the System board If the error still remains 1 Reconnect the external diskette drive CD ROM module 2 Replace the external diskette drive CD ROM module 3 Replace the main board Keyboard or Auxiliary Input Device Check Remove the external keyboard if the internal keyboard is to be tested If the internal keyboard does not work or an unexpected character appears make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board If the keyboard cable connection is correct run the Keyboard Test If the tests detect a keyboard problem do the follow
66. y click if enabled 58h 2 2 3 1 Test for unexpected interrupts 59h Initialize POST display service 5Ah Display prompt Press F2 to enter SETUP 5Bh Disable CPU cache 5Ch Test RAM between 512 and 640 KB 60h Test extended memory 62h Test extended memory address lines 64h Jump to User Patch1 66h Configure advanced cache registers 67h Initialize Multi Processor APIC 68h Enable external and CPU caches 69h Setup System Management Mode SMM area 6Ah Display external L2 cache size 6Bh Load custom defaults optional 6Ch Display shadow area message 6Eh Display possible high address for UMB recovery 70h Display error messages 72h Check for configuration errors 76h Check for keyboard errors 7Ch Set up hardware interrupt vectors 7Eh Initialize coprocessor if present 80h Disable onboard Super I O ports and IRQs 81h Late POST device initialization 82h Detect and install external RS232 ports 83h Configure non MCD IDE controllers 84h Detect and install external parallel ports 85h Initialize PC compatible PnP ISA devices 86h Re initialize onboard I O ports 87h Configure Motherboard Configurable Devices optional 88h Initialize BIOS Area 89h Enable Non Maskable Interrupts NMIs 8Ah Initialize Extended BIOS Data Area 8Bh Test and initialize PS 2 mouse Chapter 4 67 8Ch

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