Aastra Telecom 6739I IP Phone User Manual
Contents
1. DI Model 6739i IP Phone Installation Guide 9 Inline Power Not Provided If your network does not provide 802 3af compliant in line power you need to install the supplied AC adapter or the PoE inline power injector optional accessory 1 On the top of your phone connect the Ethernet cable provided with your phone into the network port marked with LAN 2 On the PoE power injector plug the other end of the Ethernet cable into the network jack marked as indicated in the following illustration 3 On the PoE power injector connect an additional Ethernet cable into the network port as indicated in the following illustration 4 Plug the other end of the Ethernet cable into the network jack on the wall 5 Plug the PoE power injector into a power outlet Ethernet Cables Network Jack Power Outlet PoE _Power injector if Inline power is not provided To Network To Phone Jack Note You should connect the power supply to a surge protector or power bar All Ethernet cables used must be category 5 be straight through cables such as the cable provided with your phone 10 Model 6739i IP Phone Installation Guide Connecting a Handset Headset or DHSG Headset Handset To connect the handset to the phone 1 On the back of the phone base locate the handset port marked 73 Insert one end of handset cord into the po2. About This Guide Phone Parts si enge bci 3 Optional Accessories for 6739i Not Included 3 Key Panel ON 4 Key Descriptions uirpi lilla 5 Installation and Setup iii 7 Direct or Shared Network Connection enn Connecting to the Network and to Power Connecting a Handset Headset or DHSG Headset we Desk or Wall Installation iii Customizing your phone rire eeeeeee eee cieeeeieeri cene 16 Other Phone Featu res uil Adjusting the Volume senapan sGania be Status Lights LEDSs cuci ida Call TIMET aiii AG Gangi afasia again Line Call Appearance Keys Using a Headset with your Telephone nneneeene 18 Troubleshooting Solutions urna 19 Limited Walt 21 S U9 UO09 JO gel Introduction Congratulations on your purchase of the Model 6739i IP telephone The 6739i communicates over an IP network allowing you to place and receive calls in the same manner as a regular business telephone The 67391 is capable of supporting the SIP IP protocol Phone Features e 5 7 VGA Thin Film Transistor TFT technology graphical LCD with touch screen and backlight capabilities e Bluetooth headset support e 3 call appearance line keys with LEDs e USB jack e Full duplex speakerphone for handsfree calls e Headset support jack e DHSG headset jack e Legacy Expansion Module support e Next generation E
3. Remove clip turn 180 degrees and reinsert clip ___ 6 Place the handset into the phone s cradle inserting the legs on the clip into the square hole on the handset This allows the handset to rest in the cradle in a vertical position without slipping off when the phone is installed on the wall Clip Square Hole on Handset dn 3S pue uonejje suj Model 67391 IP Phone Installation Guide 15 Customizing your phone Your 6739i is a feature rich IP Phone that allows you to customize and configure it with the touch of your finger and or the press of a button You can access configuration options by pressing the button on the phone You can also access options using the Aastra Web User Interface UI to the phone For more information about using these features and options on your phone see your Aastra Model 6739i IP Phone User Guide available from the Aastra Telecom Web site at www aastratelecom com O ther Phone Features Set Audio The 6739i allows you to use a handset a headset or handsfree to handle incoming and outgoing calls The audio mode option provides different combinations of these three methods to provide maximum flexibility in handling calls There are four audio mode options to choose from Audio Mode Option Description Speaker This is the default setting Calls can be made or received using the handset or handsfree speakerphone In handset
4. the volume button E while there is no active call There are 10 settings for the ringer including Off the display will temporarily indicate the current ringer volume setting e To adjust the handset volume lift the handset and press the volume but ton while the handset is off hook The handset will remain at this volume until it is adjusted again e To adjust the headset volume press the volume button while the headset is activated activate the headset by pressing ensure headset audio mode is set The headset will remain at this vol ume until it is adjusted again e To adjust the speaker volume press the volume button a while the speaker is activated activate the speaker by pressing ensure handsfree speakerphone audio mode is set The speaker will remain at this volume until it is adjusted again Status Lights LEDs The speaker LED beside the key and the Message Waiting Indicator MWI LED on the top right of your phone provide visual indications of your phone s status Speaker LED Speaker LED Status Description ON solid Indicates a call is on Handsfree speakerphone Slow Flash Indicates you are using the headset Rapid Flash Indicates the call is muted Press EJ to take the call off mute Message Waiting Indicator M WI MWI LED Status Description Slow Flash Indicates you have a message s Rapid Flash Indicates you have an incoming call Even Flash In
5. audio mode pressing the button on the phone switches to handsfree speakerphone In Speaker audio mode lift the handset to switch to the handset Headset Choose this setting if you want to make or receive all calls using a handset or headset Calls can be switched from the handset to headset by pressing the GT button on the phone To switch from the headset to the handset lift the handset Speaker Headset Incoming calls are sent to the handsfree speakerphone first when the button is pressed By pressing the button again you can switch back and forth between the handsfree speakerphone and the headset At anytime lifting the handset switches back to the handset from either the handsfree speakerphone or the headset Headset Speaker Incoming calls are sent to the headset first when the button is pressed By pressing the button again you can switch back and forth between the headset and the handsfree speakerphone At anytime lifting the handset switches back to the handset from either the headset or the handsfree speakerphone Headset Mic Volume To adjust the headset microphone volume press Advanced after selecting the audio option and then select the Low Medium or High volume level 16 Model 6739i IP Phone Installation Guide Adjusting the Volume Pressing the volume button adjusts the receiver headset speaker and ringer volume e To adjust the ringer volume leave the handset in the cradle and press
6. is a defect or malfunction Aastra Telecom shall at its option and as the exclusive remedy either repair or replace the telephone set at no charge if returned within the warranty period If replacement parts are used in making repairs these parts may be refurbished or may contain refurbished materials If it is necessary to replace the telephone set it may be replaced with a refurbished telephone of the same design and color If it should become necessary to repair or replace a defective or malfunctioning telephone set under this warranty the provisions of this warranty shall apply to the repaired or replaced telephone set until the expiration of ninety 90 days from the date of pick up or the date of shipment to you of the repaired or replacement set or until the end of the original warranty period whichever is later Proof of the original purchase date is to be provided with all telephone sets returned for warranty repairs Exclusions Aastra Telecom does not warrant its telephone sets to be compatible with the equipment of any particular telephone company This warranty does not extend to damage to products resulting from improper installation or operation alteration accident neglect abuse misuse fire or natural causes such as storms or floods after the telephone is in your possession Aastra Telecom shall not be liable for any incidental or consequential damages including but not limited to loss damage or expense directly
7. or indirectly arising from the customers use of or inability to use this telephone either separately or in combination with other equipment This paragraph however shall not apply to consequential damages for injury to the person in the case of telephones used or bought for use primarily for personal family or household purposes This warranty sets forth the entire liability and obligations of Aastra Telecom with respect to breach of warranty and the warranties set forth or limited herein are the sole warranties and are in lieu of all other warranties expressed or implied including warranties or fitness for particular purpose and merchantability Warranty Repair Services Should the set fail during the warranty period In North America please call 1 800 574 1611 for further information Outside North America contact your sales representative for return instructions You will be responsible for shipping charges if any When you return this telephone for warranty service you must present proof of purchase After Warranty Service Aastra Telecom offers ongoing repair and support for this product This service provides repair or replacement of your Aastra Telecom product at Aastra Telecom s option for a fixed charge You are responsible for all shipping charges For further information and shipping instructions In North America contact our service information number 1 800 574 1611 Outside North America contact your sales represen
8. power provided Cable do not install the power adapter Separate Network Jack Power Adapter S 5 Other Network Devices Model 6739i IP Phone Installation Guide 7 Shared Network Connection To connect a network device such as a computer to the phone connect an Ethernet cable into the network port on the top of the phone marked PC Plug the other end of the Ethernet cable into the network port on the network device with which you are sharing the network connection Power Adapter Connection To Other Network Device Network Jack Ethernet if Inline power provided Cables do not install the power adapter Power Adapter Other Network Devices Note The PC jack on the 6739i does not supply inline power onto other network devices All Ethernet cables used must be category 5 5e straight through cables such as the cable provided with your phone 8 Model 6739i IP Phone Installation Guide Connecting to the Network and to Power Inline Power Provided If your network provides 802 3af compliant in line power the phone is powered through the network 1 On the top of your phone connect the Ethernet cable provided with your phone into the network port marked with LAN 2 Plug the other end of the Ethernet cable directly into the network jack on the wall Ethernet Cable Network Jack if Inline power provided
9. stored in alphabetical order Services Key Accesses enhanced features and services set up by your System Administrator Conference Key Begins a conference call with the active call Transfer Key Transfers the active call to another number Hold Key Places an active call on hold To retrieve a held call press the call appearance button beside the light that is flashing Redial Key Redials previously dialed numbers Pressing the Redial key twice simultaneously redials the last dialed number Redial Goodbye Key Ends an active call The Goodbye key also exits an open list such as the Options List without saving changes Messages Key Accesses your phone s voice mailbox to retrieve and listen to stored messages Model 6739i IP Phone Installation Guide 5 suol duosag Aoy Key Descriptions Key Description Line Call Appearance Keys Connect you to a line or call The Aastra 6739i IP Phone IP phone supports 3 line keys Speakerphone Headset Key Activates Handsfree for making and receiving calls without lifting the handset When the audio mode option is set this key is used to switch between a headset and the handsfree speakerphone See Customizing your phone on page 16 for more information Volume control key Adjusts the volume for the handset headset ringer and handsfree speaker See Adjusting the Volume on page 17 for more informati
10. E Route cords through applicable channels Attach cord to handset Attaching Cords to the Phone Base 12 Model 6739i IP Phone Installation Guide Desk or Wall Installation Install on the Desk The desk installation for the 6739i IP phone consists of two legs that attach to the back of the phone near the top corners A total of four different viewing angles allows users to personalize their phone viewing preference 1 Attach each leg by inserting the tabs on the leg into the slots on the bot tom of the phone There are three pair of leg slots on each corner of the phone each leg uses two pairs 1 amp 2 or 2 amp 3 giving two leg positions designating different viewing angles Furthermore the legs can be reversed which offer two additional viewing angles 2 For a higher viewing angle use the second and third slots from the top 3 For a lower viewing angle use the first and second slots from the top 4 Push the stand towards the phone until it snaps into place Three leg slot locations for customizing the height of the desk phone 20 7 deg 23 3 deg 26 6 deg 30 9 deg Incline Angle Incline Angle Incline Angle Incline Angle Total 4 Viewing Angles Model 67391 IP Phone Installation Guide 13 Install on the Wall The 6739i IP phone has two pre drilled wall mount
11. Optional Accessories for 6739i Not Included Additional Ethernet Cable Power PoE Power over Ethernet category 5 5e straight Adapter Inline Power Injector through cable A PoE Power over Ethernet inline power injector supplies 48v power to the 6739i through the Ethernet Cable on pins 4 amp 5 and 7 8 Warning Do not use this PoE inline power injector to power other devices Model 67391 IP Phone Installation Guide 3 Key Panel 4 6739i Handset O Hold key Speakerphone 11 Redial Message Waiting Lamp 12 Goodbye Key 4 Options Key Messages Key O Callers List Key 14 Three 3 Call Appearance Lines Directory Key 15 Speakerphone Headset Toggle Key 7 Services Key O Mute Key O Conference Key 17 Color LCD Touch Screen Transfer key Keypad Model 67391 IP Phone Installation Guide Key Descriptions Keys Key Description Options Key Accesses options to customize your phone Your System Administrator may have already customized some of your settings Check with your System Administrator before changing the administrator only options Callers List Key Accesses a list of calls received by the phone Directory Key Accesses a directory of names and phone numbers
12. U O te Q om 6739 Installation Guide 41 001310 00 Rev 01 Software License Agreement Aastra Telecom Inc hereinafter known as Seller grants to Customer a personal worldwide non transferable non sublicenseable and non exclu sive restricted use license to use Software in object form solely with the Equipment for which the Software was intended This Product may inte grate programs licensed to Aastra by third party Suppliers for distribution under the terms of this agreement These programs are confidential and proprietary and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applica ble law of the jurisdiction of the Customer In addition these confidential and proprietary programs are works conforming to the requirements of Section 401 of title 17 of the United States Code Customer shall not dis close to any third party such confidential and proprietary programs and information and shall not export licensed Software to any country except in accordance with United States Export laws and restrictions Customer agrees to not reverse engineer decompile disassemble or dis play Software furnished in object code form Customer shall not modify copy reproduce distribute transcribe translate or reduce to electronic medium or machine readable form or language derive source code with out the express written consent of the Seller and its Supp
13. dicates one or more calls are on hold Call Timer e When you make or answer a call the Timer shows the elapsed time of the call Model 6739i IP Phone Installation Guide 17 Line Call Appearance Keys The 6739i has 3 hard line call appearance keys each with a corresponding status light Additional line call appearances may also be set up on your phone as softkeys These line call appearance buttons and lights represent physical lines or calls for your extension By pressing a line call appearance button you connect to the line or a call it represents The line call appearance light indicates the status of that line or call When the phone is taken off hook the phone will automatically select a line for you Line Call Appearance LED Status Description OFF Indicates idle line or no call activity Rapid Flash Indicates ringing on the line Slow Flash Indicates a call is on hold For more information about the Line Call Appearance keys see the Aastra Model 6739i IP Phone User Guide U sing a Headset with your Telephone The 6739i accepts standard and DHSG headsets through a modular port on the back of the phone Contact your telephone equipment retailer or distributor to purchase a compatible headset A non amplified headset is required Customers should read and observe all safety recommendations contained in headset operating guides when using any headset Note For best headset performance Aastra r
14. ecommends non amplified headset equipped with modular connector Making and Receiving Calls using a Headset 1 Ensure that you have selected a headset audio mode by accessing the Options menu See the section Set Audio on page 16 for detailed information 2 Plug the headset into jack 3 Press the key to obtain dial tone or answer an incoming call Depending on the audio mode selected from the Options menu dial tone or an incoming call will be received on either the headset or the handsfree speakerphone 4 Press the key to end the call 18 Model 6739i IP Phone Installation Guide Troubleshooting Solutions Why is the light not coming on with a new Voice Mail Message Your phone system or service provider must provide Visual Message Waiting service for this function to work Check with your system administrator for more information W hy is my handset not working Check to ensure that the handset cord is fully connected to both the phone and handset See the section Connecting a Handset Headset or DHSG Headset on page 11 for information W hy is my speakerphone not working If you press and the speaker light flashes and you do not hear dial tone the Set Audio option has been used to set up the phone for headset use press a second time If the light goes out the phone is set up to be used only with a headset or handset If the light stays on steady and you hear dial tone you can alternate between the speakerph
15. ing holes on the back of the phone 1 Using the provided wall mount drilling template locate and mark the position for the mounting screws on the wall Depending on the wall type you may need to use wall anchors Both the screws and wall anchors are included with your phone 2 Place the wall mount holes on the phone over the screw heads on the wall and pull down to lock the phone in Note You may wish to purchase a short Ethernet cable from a local supplier for a wall installation Also if 802 3af compliant in line power is not provided on your network and you are installing the 6739i on a wall using a PoE in line power injector you may also wish to use an equivalent flat Ethernet cable rather than the one provided o ST ate 2 ol LD DI Bue BUS TO Q A Wall Mount Holes 3 In the handset cradle there is a small clip that sits flush with the cradle surface Using a small flathead screwdriver pull the clip up and remove it from the phone 4 With the arms on the clip facing you and the flat side of the clip towards the phone turn the clip 180 degrees and reinsert it back into the clip cavity in the phone s cradle 14 Model 6739i IP Phone Installation Guide 5 Push the clip in until it snaps into the slot flush with the surface and only the legs on the clip are sticking up rina
16. lems please visit our Web site at www aastra com or call 1 800 574 1611 for technical assistance Aastra Telecom Inc 2009 41 001310 00 Rev 01
17. liers or dissemi nate or otherwise disclose the Software to third parties All Software furnished hereunder whether or not part of firmware including all copies thereof are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agreement All rights reserved Customer s use of this software shall be deemed to reflect Customer s agreement to abide by the terms and conditions contained herein Removal or modification of trademarks copyright notices logos etc or the use of Software on any Equipment other than that for which it is intended or any other material breach of this Agreement shall automatically terminate this license If this Agreement is terminated for breach Customer shall imme diately discontinue use and destroy or return to Seller all licensed software and other confidential or proprietary information of Seller In no event shall Seller or its suppliers or licensors be liable for any damages whatso ever including without limitation damages for loss of business profits business interruption loss of business information other pecuniary loss or consequential damages arising out of the use of or inability to use the soft ware even if Seller has been advised of the possibility of such damages Model 6739i IP Phone Installation Guide iii Software License Agreement uni een iii Introduction troni 1 Phone Features 2 cassie ane acini GER a Requirements
18. on Mute key Mutes the microphone so that your caller cannot hear you the light indicator flashes when the microphone is on mute 6 Model 6739i IP Phone Installation Guide Installation and Setup The 6739i can be setup to share a network connection with another network device Power can be provided by an AC adapter optional accessory an 802 3af compliant network power source or with a PoE inline power injector optional accessory It can also be installed on a desk or mounted on the wall If your Network Administrator has already setup your phone please refer to the 6739i User Guide for call handling information or contact your Network Administrator Note You can download the Aastra Model 6739i IP Phone User Guide from the Aastra Web site at www aastratelecom com Direct or Shared Network Connection The phone can be set up as a direct network connection to the Ethernet wall jack or as a shared network connection as a pass through if connecting a computer or another network device to the phone Direct Network Connection Located at the top of the phone are two fully switched 10 100 1000 Mbps Ethernet cable ports The port marked with LAN is used to connect the phone to the network as well as provide power to your phone if required See the section Connecting to the Network and to Power on page 9 for more information Power Adapter Connection Network Jack Ethernet if Inline
19. one and the headset by pressing E See the section Set Audio on page 16 for instructions on how to change the Set Audi o feature W hy is my display blank Ensure that power is being provided to your phone If your Network does not provide Inline power over Ethernet you can obtain an additional accessory the a PoE inline power injector to provide power over Ethernet locally to your phone See the section Connecting to the Network and to Power on page 9 for details Can turn the backlight for the screen on and off Yes You can use the IP phone UI to turn ON and OFF the backlight for the screen 1 Press the key 2 Select Display gt Backlight 3 Press the Change key to turn the backlight on and off 4 Press Save to save the change Why does the telephone wobble Make sure the cords are routed properly through the back of the phone as indicated in the section Connecting a Handset Headset or DHSG Headset on page 11 Check that the leg stands have been properly snapped into place Since the legs can be oriented in two different ways and in two different positions to offer four different phone viewing angles check that both legs are oriented in the same direction and in the same position on either side of the phone Model 67391 IP Phone Installation Guide 19 Limited W arranty Aastra Telecom warrants this product against defects and malfunctions during a one 1 year period from the date of original purchase If there
20. ontact your Administrator for more information About This Guide This manual describes how to physically set up your new 6739i Not all features listed are available by default and some may depend on your phone system or service provider Contact your system administrator if you have any questions on what features and services are available to you on your system This guide complements the Aastra SIP IP Phone Administrator Guide and the Aastra Model 6739i User Guide Aastra SIP IP Phone Administrator Guide is designed for network administrators system administrators developers and partners who need information on installing this product on an IP network Aastra Model 6739i IP Phone User Guide explains the most commonly used IP telephone features for an end user These guides along with release notes system updates etc can be downloaded from our Web site at www aastratelecom com 2 Model 6739i IP Phone Installation Guide Phone Parts When you unpack your phone you should ensure that you have all of the following items If any part is missing contact the supplier of your phone 6739i SIP IP Phone TS mm amp Wall Mount Drilling Template x xX 00000 Handset Handset Cord Wall Mount Drilling Template SS Se Telephone Ethernet Cable 6739i Installation Screws and Base Desk Guide on CD Anchors for Legs Wall Mounting
21. rt until it clicks into place 2 Route the handset cord through the channel as shown in the illustra tion on page 12 3 Attach the handset to the other end of the handset cord Headset Optional To connect a headset to the phone 1 On the back of the phone base locate the headset port marked CI Insert the headset cord into the port until it clicks into place 2 Route the headset cord through the channel as shown in the above illus tration on page 12 DHSG Headset Optional You can attach an optional DHSG headset to the 6739i IP Phone if required To connect a DHSG headset to the phone 1 On the back of the phone base locate the DHSG port marked AUX 2 Attach your 3rd party DHSG headset cable to Aastra s DHSG jack Note DHSG headsets may require further configuration before use Refer to your headset documentation or contact your headset vendor for more information Model 67391 IP Phone Installation Guide 11 Attaching Cords and Cables Handset Port EE SIE OLE Te AUX l e e Ports on Back of Phone Base i o Enne hp Headset Port DHSG Port EET Fir HE I A a o
22. tative Note Repairs to this product may be made only by the manufacturer and its authorized agents or by others who are legally authorized This restriction applies during and after the warranty period Unauthorized repair will void the warranty Model 6739i IP Phone Installation Guide 21 Numerics 67391 line settings 18 A audio setting 16 c call timer 17 callers list key 5 conference key 5 customizing your phone 16 D desk installation 13 F features IP phone 1 H handset connecting 11 headset mode 16 headset connecting 11 headset making and receiving calls with 18 headset speaker mode 16 l indicator light 17 inline power not provided 10 provided 9 introduction 1 K key descriptions 5 key panel 4 keys callers list 5 conference 5 line 6 transfer 5 L lights or LEDs MWI 17 speaker 17 status 17 line keys 6 Model 6739i IP Phone Installation Guide microphone volume headset 16 MWI message waiting indicator 17 N network connecting to 9 connecting to direct or shared 7 O other phone features 16 P phone parts 3 power connecting to 9 R requirements for IP phone 2 S speaker mode 16 speaker headset mode 16 T transfer key 5 troubleshooting solutions 19 V volume adjusting 17 W wall installation 14 warranty limited 21 xapul Index 1 If you ve read this owner s manual and consulted the Troubleshooting section and still have prob
23. xpansion Module support e Built in 2 port 10 100 1000 Ethernet switch lets you share a connection with your computer e Inline power support based on 802 3af Power over Ethernet PoE standard which eliminates power adapters e AC power adapter sold separately Model 67391 IP Phone Installation Guide 1 Requirements The 6739i IP Phone requires the following environment e SIP based IP PBX system or network installed and running with a SIP account created for the 6739i phone e Access to a Trivial File Transfer Protocol TFTP server File Transfer Protocol FTP server Hypertext Transfer Protocol HTTP server or Hyper Text Transfer Protocol over Secure Sockets Layer SSL HTTPS server e Ethernet Fast Ethernet LAN 10 100 BaseT Gigabit Ethernet LAN 1000 BaseT recommended e Category 5 5e straight through cabling e Power source For Ethernet networks that supply in line power to the phone IEEE 802 3af For power use the Ethernet cable supplied to connect from the phone directly to the network for power No 48v AC power adapter required For Ethernet networks that DO NOT supply power to the phone optional For power use the 48V AC Power Adapter optional accessory to connect from the DC power port on the phone to a power source or optional For power use a Power over Ethernet PoE power injector or a PoE switch A PoE power injector is available as an optional accessory from Aastra Telecom C
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