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3Com 3CSOHO100- Network Card User Manual

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1. eect The 3Com OfficeConnect Fast Ethernet Network Interface Card NIC allows you to connect your personal computer PC to an Ethernet 10BASE T or Fast Ethernet 100BASE TX network The OfficeConnect NIC is specifically designed for the small office home office environment What This Guide Covers This guide provides all the information you need to install the OfficeConnect NIC and connect it to a network It tells you how to mw Insert the NIC into a PC m Attach the PC to a network port on a hub or switch m Install the NIC network driver and diagnostics software on the PC Configure the NIC on the PC a Troubleshoot problems you may encounter with the NIC What This Chapter Covers This chapter provides a brief introduction to networking and describes the features of your OfficeConnect NIC If you re already familiar with basic networking concepts you can start with Chapter 2 Installing the Network Interface Card 12 CHAPTER 1 GETTING STARTED Understanding Networking A computer network is a group of computers and other associated devices such as printers fax machines and modems that are connected to one another so they can share resources and information A network allows you to m Share resources You and others on the network can share resources such as a data file or directory hard disk drive printer scanner or modem m Exchange information You can commu
2. A warning message appears stating that your PC will be disconnected from the network This means that no applications other than the 3Com NIC Diagnostics program can connect to the network while you run the diagnostics program All applications are automatically reconnected to the network when you exit the diagnostics program If your PC doesn t automatically reconnect to the network reboot the PC 38 CHAPTER 4 TROUBLESHOOTING INSTALLATION PROBLEMS 2 Click OK The 3Com NIC Diagnostics General screen Figure 10 appears Figure 10 General Screen 3Com NIC Diagnostics 1 3 General Properties Diagnostics Support Network Interface Card NIC 3 3Com OfficeConnect 10 100 NIC Node ddress 00105A 1B 18 74 1 0 Address OF 880 Device ID 7646 IV Enable Tray Control NIC Details Click the Help button to receive information about the gt diagnostic screen that s currently active The General screen displays general information about the NIC It also allows you to show or not show the 3Com icon in the Windows system tray by clicking the Enable Tray Control check box The 3Com icon provides quick access to the 3Com NIC Diagnostics program 3 Click Cancel to exit the 3Com NIC Diagnostics program Running the NIC Self Tests 39 Running the NIC Self Tests The first tests to run when you have a problem with the OfficeConnect NIC are the NIC self tests The NIC self tests can verify that the Office
3. m Click the Frequently Asked Questions link to display common questions asked by customers and answered by 3Com support experts a Click the KnowledgeBase link to display OfficeConnect NIC compatibility topics Accessing 3Com Support Services The Support screen provides access to the 3Com World Wide Web site customer support databases such as release notes and frequently asked questions and the problem report generator To access 3Com support services 1 Double click the 3Com icon in the Windows system tray If the 3Com icon isn t visible in the system tray follow the instructions in the section Starting the 3Com NIC Diagnostics Program earlier in this chapter Accessing 3Com Support Services 45 2 Click OK 3 Click the Support tab The Support screen Figure 15 appears Figure 15 Support Screen 3Com NIC Diagnostics 1 3 General Properties Diagnostics Support If you are having trouble with your NIC please follow these steps m Steps Run the Diagnostics Review the known solutions scenario s found in the Release Notes Release Notes pete 3Com BBS for the latest BBS Information Visit the Customer Support http www 3Com com section at the 3Com web site Create a problem report Problem Report m Click Diagnostics to run the 3Com NIC diagnostic tests See Running the NIC Self Tests and Running the Echo Test earlier in this chap
4. CAUTION The NIC is packed in an antistatic container A to protect it during shipment To avoid damaging any static sensitive components on the NIC before you remove it from the container touch the metal chassis of your PC to discharge static electricity from your body Also be careful to handle the NIC by its edges only 2 Turn the power off to the PC Unplug the power cable Detach all other cables from the PC 3 Remove the PC cover See your PC documentation for details 4 Find an empty PCI expansion slot and remove the corresponding slot cover Keep the backplate screw The OfficeConnect NIC works in a PCI expansion slot Some PCs have three types of expansion slots PCI ISA and EISA PCI slots are usually white and shorter than the other expansion slots see Figure 3 ISA slots are usually black EISA slots are usually brown and are as long as ISA slots If you re not sure what type of expansion slots your PC has see your PC documentation for details For more information on PCI expansion slots see Frequently Asked Questions in Chapter 4 5 Carefully insert the NIC into the slot pressing firmly with steady pressure until it s seated properly The NIC s metal backplate should be positioned so that you can easily fasten it with the backplate screw You shouldn t be able to see any of the NIC s edge connector Not all PCs have expansion slots positioned on the bottom gt of the chassis as shown in Figur
5. W Windows 95 confirming NIC installation 32 determining the version 23 installing driver 23 NIC diagnostic tests running 39 removing NIC software 46 47 Windows 98 confirming NIC installation 32 installing driver 28 NIC diagnostics tests running 39 removing NIC software 46 Windows NT version 3 51 confirming NIC installation 34 installing driver 31 NIC diagnostic tests running 39 removing NIC software 47 version 4 0 confirming NIC installation 34 installing driver 30 NIC diagnostic tests running 39 removing NIC software 47 Windows system tray removing 3Com icon from 49 showing 3Com icon 38 World Wide Web WWW 61 Y Year 2000 compliance 10 yellow exclamation point next to NIC name 48 3Com Corporation LIMITED WARRANTY HARDWARE 3Com warrants its hardware products to be free from defects in workmanship and materials under normal use and service for the following lengths of time from the date of purchase from 3Com or its authorized reseller Network Interface Cards Lifetime Other hardware products 1 year unless otherwise specified above Spare parts and spares kits 90 days If a product does not operate as warranted above during the applicable warranty period 3Com shall at its option and expense repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or refund to Customer the purchase price paid for the defective pr
6. yellow exclamation point appears next to the NIC name In the Device Manager double click Other Devices Click PCI Ethernet Controller or the duplicate PCI NIC entry Click Remove do if a A WU Nae PWN Restart your PC continued Frequently Asked Questions 49 Table 5 Frequently Asked Questions continued Question Answer How do remove the 3Com icon from my Windows system tray 1 Double click the 3Com icon to start the 3Com NIC Diagnostics program 2 In the bottom right corner of the main window click the Enable Tray Control check box to remove the check mark 3 Exit the program and the icon will not appear anymore Which PCI slot should use for my OfficeConnect NIC 3Com PCI NICs such as the OfficeConnect NIC are designed to work in any bus mastering PCI slot preferably slot 1 Normally slot 1 is marked on the PC motherboard and is located closest to the computer power supply Avoid any PCI slot next to an ISA slot This is often a shared slot and does not support bus mastering The NICs perform best in those slots that support bus mastering data transfers Some PCs have three types of expansion slots PCI ISA and EISA PCI slots are usually white and shorter than the other expansion slots see Figure 3 in Chapter 2 ISA slots are usually black EISA slots are usually brown and are as long as ISA slots If you re not sure what type of expansion slots your PC has see your
7. Greece Spain Portugal Malta 3Com Mediterraneo Srl Marketing Department Via Michelangelo Buonarroti 1 20093 Cologno Monzese MI Italy Japan 3Com Japan Marketing Department Shinjuku Sumitomo Building 23F 2 6 1 Nishi Shinjuku Shinjuku ku Tokyo 163 02 Japan Sweden Finland Norway Denmark 3Com Nordic Marketing Department Torshamsgatan 39 Box 1110 164 22 KISTA Sweden United Kingdom Eire 3Com UK Ltd Marketing Department Pacific House Third Avenue Globe Park Marlow on Thames Buckinghamshire SL7 1YL England BE OfficeConnect 3 f Fast Ethernet Network Interface Card User Guide Member of the 3Com OfficeConnect family http www 3com com Part No 09 1569 000 Published October 1998 3Com Corporation m 5400 Bayfront Plaza m Santa Clara California m 95052 8145 Copyright 1998 3Com Corporation All rights reserved No part of this documentation may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from 3Com Corporation 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change 3Com Corporation provides this documentation without warranty term or condition of any kind either implied or expressed including but not limited to the
8. However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures m Reorient or relocate the receiving antenna m Increase the separation between the equipment and receiver m Connect the equipment into an outlet on a circuit different from the one which the receiver is connected to m Consult the dealer or an experienced radio TV technician for help The user may find the following booklet prepared by the Federal Communications Commission helpful The Interference Handbook This booklet is available from the U S Government Printing Office Washington D C 20402 Stock No 004 000 00345 4 NOTE In order to maintain compliance with the limits of a Class B digital device 3Com requires that you use quality interface cables when connecting to this device Changes or modifications not expressly approved by 3Com could void the user s authority to operate this equipment Refer to the manual for specifications on cabling types FCC DECLARATION OF CONFORMITY We declare under our sole responsibility that the Model Description 3CSOHO100 TX OfficeConnect Fast Ethernet Network Interface Card to which this declaration relates is in conformity with the following standards or
9. 52 CHAPTER 5 CONFIGURING THE NIC Displaying Configuration Settings p Use the 3Com NIC Diagnostics program to display and change configuration settings for the OfficeConnect NIC The 3Com NIC Diagnostics program is automatically installed when you install the network driver To display the current configuration settings for the OfficeConnect NIC Make sure that the NIC is installed and is connected to the network and that the network driver is installed Double click the 3Com icon in the Windows system tray If the 3Com icon isn t visible in the Windows system tray follow these steps a From the Windows Start menu select Programs b Select 3Com NIC Utilities c Click 3nicdiag For PCs running Windows NT 3 51 from the File menu select Run At the command prompt enter the path for the 3Com NIC Diagnostics program The default path is CAWINNT35 SYSTEM32 3NICDIAG EXE A warning message appears stating that your PC will be disconnected from the network This means that no applications other than the 3Com NIC Diagnostics program will be able to connect to the network while you run the diagnostics program All applications are automatically reconnected to the network when you exit the diagnostics program If your PC doesn t automatically reconnect to the network reboot the PC Click OK The 3Com NIC Diagnostics General screen Figure 16 appears Displaying Configuration Settings 53 Figure 16 Gener
10. NIC RJ 45 port Hub or Printer Connecting the NIC to Your Network 21 2 Insert the other end of the UTP cable into an active network port An active network port may be on a network hub or switch or a peripheral device such as a printer that is network ready that is it already has a NIC inside it id Do not turn on the power to the PC The next step is to install the network driver Go to Chapter 3 3 gt INSTALLING THE NETWORK DRIVER eect This chapter describes how to install the network driver in your PC You must install the network driver so that the OfficeConnect NIC can transmit and receive data over the network Instructions are provided for the following operating systems supported by the OfficeConnect NIC a Windows 95 a Windows 98 a Windows NT Go to the appropriate section in this chapter for your operating system If a NIC has already been installed in your PC you must remove its network driver before you install the driver for the OfficeConnect NIC To find out whether a NIC has already been installed in your PC and to remove its driver follow the steps in Removing NIC Software in Chapter 4 Windows 95 To install the network driver under Windows 95 you need the Windows 95 installation files These files may be on a CD or diskettes or they may have been copied to your hard drive when Windows 95 was installed on your system The version of Windows 95 installed on
11. PC Click Yes to restart the PC You must reboot your PC to complete the installation The driver installation is complete To confirm successful installation go to Verifying Successful Installation later in this chapter 30 CHAPTER 3 INSTALLING THE NETWORK DRIVER Windows NT This section describes how to install the network driver in a PC running Microsoft Windows NT 4 0 or 3 51 Windows NT 4 0 10 To install the network driver in a PC running Windows NT 4 0 Make sure that the NIC is installed in your PC and that it s connected to the network as described in Chapter 2 Turn on the power to the PC Double click the My Computer icon then the Control Panel icon and then the Network icon The Network window appears Click the Adapters tab If networking hasn t been installed on your system before Windows NT asks you if you want to install networking Click Yes See the WINNT TXT file located on the EtherDisk diskette or your Windows NT documentation for instructions Click Add The Select Network Adapter dialog box appears Click Have Disk The Insert Disk dialog box appears Insert the EtherDisk diskette in drive A enter the path to drive A if it s not already displayed and click OK The OEM Option dialog box appears If not already selected select 3Com OfficeConnect 10 100 Fast Ethernet NIC and click OK Files are copied The 3Com NIC Diagnostics window appears Click Close to continue
12. PC documentation for details Also refer to your PC manual for information on which slots support bus mastering data transfers Do have to configure the OfficeConnect NIC What interrupts should avoid PCI is a self configuring bus architecture Most of the time you only need to install the NIC in your PC PCI does the rest However on some PCI computers you may be required to configure the computer s BIOS manually after installing your PCI NIC Refer to your PC documentation for more information about your PC s BIOS You should avoid using any interrupts used by ISA EISA boards that do not properly support shared interrupts level triggered If you don t know or aren t sure whether other devices or adapters in your PC support shared interrupts then avoid using them Avoid using the same interrupt as your local hard drive normally IRQ 14 for IDE drives and IRQ 11 for most SCSI host adapters because not all hard drives support shared interrupts at this time Avoid using 9 because it cascades with 2 Does the OfficeConnect NIC support full duplex Yes the OfficeConnect NIC supports full duplex operation at 10 Mbps and 100 Mbps Full duplex is the ability of a device or line to transmit data simultaneously in both directions the PC is sending and receiving data at the same time CONFIGURING THE NIC t This chapter describes how to display and change configuration settings for the OfficeCo
13. ft from the node to the hub TECHNICAL SUPPORT ete e 3Com provides easy access to technical support information through a variety of services This appendix describes these services Information contained in this appendix is correct at time of publication For the very latest 3Com recommends that you access the 3Com Corporation World Wide Web site Online Technical Services 3Com offers worldwide product support 24 hours a day 7 days a week through the following online systems World Wide Web site a 3Com FIP site 3Com Bulletin Board Service 3Com BBS m 3ComFacts automated fax service World Wide Web Site Access the latest networking information on the 3Com Corporation World Wide Web site by entering the URL into your Internet browser http www 3com com This service provides access to online support information such as technical documentation and software library as well as support options ranging from technical education to maintenance and professional services 3Com FTP Site Download drivers patches software and MIBs across the Internet from the 3Com public FTP site This service is available 24 hours a day 7 days a week 62 APPENDIX B TECHNICAL SUPPORT To connect to the 3Com FTP site enter the following information into your FTP client a Hostname tp 3com com or 192 156 136 12 m Username anonymous m Password lt your Internet e mail address gt A user name and password are
14. other normative documents m ANSI C63 4 1992 Methods of Measurement m Federal Communications Commission 47 CFR Part 15 subpart B 15 107 e Class B Conducted Limits 15 109 g Class B Radiated Emissions Limits 3Com Corporation 5400 Bayfront Plaza P O Box 58145 Santa Clara CA 95052 8145 3COM END USER SOFTWARE LICENSE AGREEMENT IMPORTANT Read Before Using This Product YOU SHOULD CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS BEFORE USING THIS PRODUCT IT CONTAINS SOFTWARE THE USE OF WHICH IS LICENSED BY 3COM CORPORATION 3COM TO ITS CUSTOMERS FOR THEIR USE ONLY AS SET FORTH BELOW IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT DO NOT USE THE SOFTWARE USING ANY PART OF THE SOFTWARE INDICATES THAT YOU ACCEPT THESE TERMS LICENSE 3Com grants you a nonexclusive license to use the accompanying software program s the Software subject to the terms and restrictions set forth in this License Agreement You are not permitted to lease rent distribute or sublicense the Software or to use the Software in a time sharing arrangement or in any other unauthorized manner Further no license is granted to you in the human readable code of the Software source code Except as provided below this License Agreement does not grant you any rights to patents copyrights trade secrets trademarks or any other rights in respect to the Software The Software is licensed to be used on any workstation or any network s
15. services on a ROM read only memory chip that enables hardware and software operating systems and applications and applications and users to communicate with one another The BIOS on a PC can be updated and expanded to handle newer devices and greater demands To get a newer BIOS you replace the ROM chip in your PC with an upgraded chip bus mastering Method for accessing the PC bus in which a card or device takes control of the bus in order to send data onto the bus directly without help from the central processing unit CPU client server network Ethernet Networking architecture in which all shared applications and files are stored on one central computer known as a server Network users known as clients can store their own files on their own PCs and then use the server to access shared files and peripherals such as printers fax machines and modems IEEE standard network protocol that specifies how data is placed on and retrieved from a common transmission medium Ethernet has a transfer rate of 10 Mbps GLOSSARY Fast Ethernet full duplex half duplex hub network 100 Mbps technology based on the 10BASE T Ethernet network protocol Communication setup in which a device or line transmits data simultaneously in both directions the PC is sending and receiving data at the same time Communication setup in which a device or line transmits data in only one direction at a time Device that serves as
16. the central location for attaching wires from workstations A hub can be passive when there is no amplication of the signals or active when it is used like a repeater to provide an extension of the cable that connects to a workstation Group of computers and other associated devices such as printers fax machines and modems that are connected to one another so they can share resources and information network driver optimization Driver option that specifies how to optimize performance of the network driver for your environment network operating system NOS NDIS System software that runs on the network s file server with a smaller component that runs on each device attached to the network Examples of client server NOSs include Novell NetWare and Microsoft NT Examples of peer to peer NOSs include Windows 95 and Windows 98 Network Driver Interface Specification Defines the network driver architecture and interfaces that let a PC support NICs This architecture provides a standardized way to write drivers for network NICs PCI GLOSSARY 69 Peripheral Component Interconnect Advanced high performance local bus that supports multiple peripheral devices A local bus is one that is connected directly to the PC s central processing unit CPU peer to peer network server switch Networking architecture in which PCs and other devices such as printers and fax machines are connected directly to one another or t
17. the installation The Network screen appears with the OfficeConnect NIC displayed in the list of network adapters Click Close The driver installation is complete To confirm successful installation go to Verifying Successful Installation later in this chapter Windows NT 31 Windows NT 3 51 To install the network driver in a PC running Windows NT 3 51 1 Make sure that the NIC is installed in your PC and that it s connected to the network as described in Chapter 2 Turn on the power to the PC In the Main window of the Program Manager double click the Control Panel icon and then the Network icon The Network Settings window Figure 8 appears Figure 8 Network Settings Window Network Settings Computer Name PUBS Workgroup WORKGROUP Bindings Network Software and Adapter Cards Installed Network Software Networks Computer Browser Add Software Add Adapter Configure Installed Adapter Cards Description Microsoft Network Browser Service 4 Click Add Adapter The Add Network Adapter window appears 5 Click the down arrow to expand the Network Adapter Card list box and then scroll down and select lt Other gt Requires disk from manufacturer 6 Click Continue The Insert Disk dialog box appears 7 Insert the EtherDisk diskette in drive A make sure that A appears in the entry box and then click OK The Select OEM Option window appears 32 CHAPTER 3 INSTALLI
18. the latest OfficeConnect NIC driver from the 3Com World Wide Web site and install it in your PC Run the NIC self tests and the Echo test again using the same option settings as those used on the failed NIC If the tests still fail the NIC may be defective CHAPTER 4 TROUBLESHOOTING INSTALLATION PROBLEMS Interpreting the LEDs The OfficeConnect NIC has three light emitting diodes LEDs that can help indicate when there are problems with your network connection See Figure 2 in Chapter 1 for a picture of the LEDs Table 4 explains the LED states Table 4 LED Descriptions LED State Meaning 10 LNK link On If the network driver is installed as described in Chapter 3 the connection to the 10BASE T Ethernet network is active If the driver is not installed the NIC is receiving power Off Something is preventing the connection between the NIC and the network See the troubleshooting steps following this table Blinking The cable polarity is reversed Try a different network cable 100 LNK link ACT activity On If the network driver is installed as described in Chapter 3 the connection to the 100BASE TX Fast Ethernet network is active If the driver is not installed the NIC is receiving power Off Something is preventing the connection between the NIC and the network See the troubleshooting steps following this table Flashing Network traffic is present Steady Heavy network
19. to you in conjunction with this User Guide Unless otherwise indicated 3Com registered trademarks are registered in the United States and may or may not be registered in other countries 3Com the 3Com logo EtherDisk and OfficeConnect are registered trademarks of 3Com Corporation 3ComFacts is a service mark of 3Com Corporation Banyan and VINES are trademarks of Banyan Systems Incorporated IBM is a registered trademark of International Business Machines Corporation Microsoft Windows and Windows NT are trademarks of Microsoft Corp Novell and NetWare are trademarks of Novell Inc All other company and product names may be trademarks of the respective companies with which they are associated Guide written by Shelley Soackman Edited by Nancy Kurahashi Illustrated by Mary Inden Produced by Georgi Felix CONTENTS ABOUT THIS GUIDE Conventions 9 Year 2000 Compliance 10 GETTING STARTED What This Guide Covers 11 What This Chapter Covers 11 Understanding Networking 12 Peer to Peer Networks 13 Client Server Networks 14 Ethernet and Fast Ethernet Networking Protocols 14 Understanding Network Interface Cards 15 About the OfficeConnect NIC 15 Required Hardware 16 Required Cabling 16 Required Software 16 INSTALLING THE NETWORK INTERFACE CARD Preparing for Installation 17 Inserting the NIC 18 Connecting the NIC to Your Network 20 INSTALLING THE NETWORK DRIVER Windows 95 23 Windows 95 Version A 24 Windows
20. traffic is present Off No network traffic is present If the LNK 10 LNK or 100 LNK LED is off and the PC is powered on and the network cable is connected check the following Ensure that the network hub or device to which the NIC is connected and the cable connecting to your NIC comply with the 10BASE T or 100BASE TX specifications Ensure that the network hub or device to which the NIC is connected is powered on Starting the 3Com NIC Diagnostics Program 37 Starting the 3Com NIC Diagnostics Program The 3Com NIC Diagnostics program allows you to run diagnostic tests change NIC configuration settings and access 3Com support services and Help topics This section describes how to use the 3Com NIC Diagnostics program to help troubleshoot problems you may encounter with the NIC For instructions on changing NIC configuration settings see Chapter 5 The 3Com NIC Diagnostics program is installed id automatically when you install the network driver To start the 3Com NIC Diagnostics program 1 Double click the 3Com icon in the Windows system tray If the 3Com icon isn t visible in the system tray follow these steps a From the Windows Start menu select Programs b Select 3Com NIC Utilities c Click 3nicdiag For PCs running Windows NT 3 51 from the File menu gt select Run At the command prompt enter the path for the 3Com NIC Diagnostics program The default path is CAWINNT35 SYSTEM32 3NICDIAG EXE
21. window is displayed Go to step 7 m f networking has already been installed you re prompted for the Windows 95 CD In this case go to step 8 In the specified fields of the Identification tab screen enter the following information and then click OK Computer Name Identifies the computer on the network for other users This entry must be a unique name of 15 characters or fewer containing no spaces m Workgroup Identifies the group for example your department name to which your computer belongs If you re setting up a simple peer to peer network this entry must be exactly the same for all the PCs in your network a Computer Description Displays additional details to other users on the network about this PC For example you could specify that the PC has a printer attached Filling in this field is optional Insert the Windows 95 CD in the CD ROM drive and then click OK If you don t have the Windows 95 CD click OK Enter the path for the Windows 95 installation files on your PC such as C WIN95 in the Copying Files entry box and then click OK Files are copied You re prompted to restart your PC 28 CHAPTER 3 INSTALLING THE NETWORK DRIVER 9 Remove the EtherDisk diskette from drive A and then click Yes gt You must reboot your PC to complete the installation After Windows restarts you re prompted for your user name and password 10 Enter your user name and password and then click OK
22. 1 408 727 7021 Support from Your Network Supplier If additional assistance is required contact your network supplier Many suppliers are authorized 3Com service partners who are qualified to provide a variety of services including network planning installation hardware maintenance application training and support services When you contact your network supplier for assistance have the following information ready m Product model name part number and serial number a A list of system hardware and software including revision levels m Diagnostic error messages a Details about recent configuration changes if applicable If you are unable to contact your network supplier see the following section on how to contact 3Com Support from 3Com If you are unable to obtain assistance from the 3Com online technical resources or from your network supplier 3Com offers technical telephone support services To find out more about your support options please call the 3Com technical telephone support phone number at the location nearest you When you contact 3Com for assistance have the following information ready m Product model name part number and serial number a A list of system hardware and software including revision levels m Diagnostic error messages a Details about recent configuration changes if applicable APPENDIX B TECHNICAL SUPPORT Below is a list of worldwide technical telephone support numbers C
23. 5 network operating system NOS 13 network supplier support 63 network connecting to 20 networking overview 12 NIC configuration settings 51 connecting to the network 20 handling 18 installing drivers 23 installing inthe PC 18 LEDs 15 36 self tests 39 software removing 46 specifications 57 NOS network operating system 13 0 online support services 44 online technical services 61 operating voltage requirements 57 P PCI slots 18 19 49 peer to peer networks 13 physical dimensions 57 power requirements 57 R release notes viewing online 44 removing NIC software 46 requirements cabling 16 17 57 hardware 16 software 16 returning products for repair 65 running diagnostic tests 39 S self tests NIC 39 server 13 shielded twisted pair STP cable 58 software required 16 specifications 57 static electricity 18 STP cable 58 support services 44 system tray removing 3Com icon from 49 T technical support 3Com URL 61 bulletin board service 62 fax service 63 network suppliers 63 product repair 65 tests Echo 40 NIC 39 troubleshooting 35 cable 35 LEDs 36 running NIC self tests 39 testing network connection 40 using the 3Com NIC Diagnostics program 37 twisted pair cable 100BASE TX 59 10BASE T 59 description 58 69 U unshielded twisted pair UTP cable 17 20 58 URL 61 V verifying successful driver installation 32 viewing online support databases 44
24. 95 VersionB 26 Windows 98 28 Windows NT 30 Windows NT 4 0 30 Windows NT 3 51 31 4 Verifying Successful Installation 32 Windows 95 and Windows 98 32 Windows NT 4 0 34 Windows NT 3 51 34 TROUBLESHOOTING INSTALLATION PROBLEMS Basic Troubleshooting Tips 35 Interpreting the LEDs 36 Starting the 3Com NIC Diagnostics Program 37 Running the NIC Self Tests 39 Running the Echo Test 40 Accessing the Help System 43 Viewing Release Notes Frequently Asked Questions and KnowledgeBase Topics 44 Accessing 3Com Support Services 44 Removing NIC Software 46 Windows 95 and Windows 98 46 Windows NT 4 0 47 Windows NT 3 51 47 Frequently Asked Questions 48 CONFIGURING THE NIC Displaying Configuration Settings 52 Changing Configuration Settings 54 SPECIFICATIONS AND CABLING REQUIREMENTS Specifications 57 Cabling Requirements 57 Unshielded Twisted Pair Cable 58 10BASE T Operation 58 10BASE T Specifications 59 100BASE TX Operation 59 100BASE TX Specifications 59 B TECHNICAL SUPPORT Online Technical Services 61 World Wide Web Site 61 3Com FTP Site 61 3Com Bulletin Board Service 62 Access by Analog Modem 62 Access by Digital Modem 62 3ComFacts Automated Fax Service 63 Support from Your Network Supplier 63 Support from 3Com 63 Returning Products for Repair 65 GLOSSARY INDEX 3COM CORPORATION LIMITED WARRANTY FCC CLass B STATEMENT FCC DECLARATION OF CONFORMITY 3COM END USER SOFTWARE LICENS
25. Connect NIC is working correctly by checking the physical components connectors and circuitry on the NIC To run the NIC self tests 1 Double click the 3Com icon in the Windows system tray If the 3Com icon isn t visible in the system tray follow the instructions in the previous section Starting the 3Com NIC Diagnostics Program 2 Click OK The 3Com NIC Diagnostics General screen appears Figure 10 3 Click the Diagnostics tab The Diagnostics screen Figure 11 appears Figure 11 Diagnostics Screen 3Com NIC Diagnostics 1 3 General Properties Diagnostics Support Self Test Stop a Name Status a Register Access Test EEPROM Test FIFO Loopback Test Ethernet Core Loopback Test Encoder Decoder Loopback Test x m Echo Test The Echo test involves two computers au cl One is set to send echo packets and the Ba 3 Saat other is set to respond to echo packets Send Reservas 40 CHAPTER 4 TROUBLESHOOTING INSTALLATION PROBLEMS the screen or click the question mark at the top of the screen move it over the test and click once A pop up box displays information about the test 4 Click Start in the Self Test panel A six test sequence begins The status of each test such as Passed or In Progress is displayed in the Status column next to each test as the tests run and are completed You can click Stop to stop the tests at any point m If all of the t
26. E AGREEMENT Oo ON DU BPWHDN h d d m d ON OU BPWDN FIGURES Sample Network 12 OfficeConnect NIC 15 nserting the NIC 19 Connecting the Network Cable to the NIC 20 New Hardware Found Dialog Box 24 Update Device Driver Wizard 26 Add New Hardware Wizard 28 Network Settings Window 31 Device Manager Screen 33 General Screen 38 Diagnostics Screen 39 Echo Test Responder Screen 41 Echo Test Sender Screen 42 Echo Test Statistics Screen 42 Support Screen 45 General Screen 53 NIC Details Screen 53 Properties Screen 55 N Ou BWDN TABLES Notice Icons 9 Text Conventions 10 Cable Guidelines 17 LED Descriptions 36 Frequently Asked Questions 48 OfficeConnect NIC Configuration Settings 51 Unshielded Twisted pair Cable Categories 58 ABOUT THIS GUIDE This guide describes how to install configure and troubleshoot the 3Com OfficeConnect Fast Ethernet Network Interface Card NIC This guide is appropriate for anyone who is familiar with the basic elements of a PC and is interested in connecting a PC to a network If release notes are shipped with your product and the information there differs from the information in this guide follow the instructions in the release notes Most user guides and release notes are available in Adobe Acrobat Reader Portable Document Format PDF or HTML on the 3Com World Wide Web site http www 3com com Conventions Table 1 and Table 2 list c
27. ISCLOSE THAT THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER S OR ANY THIRD PERSON S MISUSE NEGLECT IMPROPER INSTALLATION OR TESTING UNAUTHORIZED ATTEMPTS TO REPAIR OR MODIFY OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE OR BY ACCIDENT FIRE LIGHTNING OR OTHER HAZARD LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW 3COM ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF 3COM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT 3COM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE DISCLAIMER Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions m
28. NG THE NETWORK DRIVER 8 10 11 12 p Make sure that 3Com OfficeConnect 10 100 Fast Ethernet NIC is selected and then click OK Files are copied The 3Com NIC Diagnostics screen appears Click Close to continue the installation The Network Settings window reappears Click OK in the Network Settings window If the TCP IP Configuration screen appears enter the requested information and then click OK For help with this information click the Help button on the TCP IP Configuration screen You re prompted to restart Windows NT Remove the EtherDisk diskette from drive A Click Restart Now You must reboot your PC to complete the installation The driver installation is complete To confirm successful installation go to the next section Verifying Successful Installation Verifying Successful Installation To confirm that the NIC is installed correctly in your PC follow the steps appropriate for your operating system Windows 95 and Windows 98 To confirm that the NIC is installed correctly in a PC running Windows 95 or Windows 98 Right click the My Computer icon click Properties and then select the Device Manager tab A list of devices appears arranged by type Figure 9 Verifying Successful Installation 33 Figure 9 Device Manager Screen System Properties 21x General Device Manager Hardware Profiles Performance View devices by type C View devices by connection m Compute
29. OfficeCennect Fast Ethernet Network Interface Card User Guide MODEL NO 3CSOHO100 TX Lifetime Limited Warranty 3Com s EtherLink Fast EtherLink OfficeConnect TokenLink TokenLink Velocity ATMLink PCI FDDILink and Token Ring in Fast Ethernet Server network interface cards have a Lifetime Limited Warranty For further details please see 3Com s Limited Warranty statement in this guide To ensure the very best 3Com service and support take the time to complete the product registration card Customers in the countries or regions shown below should send the completed registration card to the appropriate address Customers in other non U S locations should send the registration card to the U S address on the front of the card a Asia 3Com Asia Ltd Marketing Department Room 2506 07 25 F Citibank Tower Citibank Plaza Central Hong Kong Australia New Zealand 3Com Australia Marketing Department 99 Walker Street Level 7 North Sydney New South Wales 2060 Australia Belgium Netherlands Luxembourg 3Com Benelux B V Marketing Department Nevelgaarde 8 9 3436 ZZ Nieuwegein Netherlands France Israel 3Com France Marketing Department mmeuble McKinley BP 965 1 Avenue de l Atlantique 91976 Les Ulis Courtaboeuf Cedex France Germany Austria Switzerland 3Com GmbH Marketing Department Gustav Heinemann Ring 123 D 81739 Muenchen Munich West Germany a Italy
30. The driver installation is complete To confirm successful installation go to Verifying Successful Installation later in this chapter Windows 98 To install the network driver in a PC running Windows 98 1 Make sure that the NIC is installed in your PC and that it s connected to the network as described in Chapter 2 2 Turn on the power to the PC Windows 98 detects the NIC The Add New Hardware Wizard Figure 7 starts Figure 7 Add New Hardware Wizard Add New Hardware Wizard This wizard searches for new drivers for PCI Ethernet Controller A device driver is a software program that makes a hardware device work i Cancel Windows 98 29 Insert the EtherDisk diskette in drive A and then click Next Select Search for the best driver for your device Recommended and then click Next Select Floppy disk drives and then click Next Windows finds the driver file for the device Click Next Files are copied If the Insert Disk window appears prompting you to insert the EtherDisk diskette click OK You re then prompted for the Windows 98 CD Insert the Windows 98 CD in the CD ROM drive and then click OK If you don t have the Windows 98 CD click OK Enter the path for the Windows 98 installation files on your PC in the Copying Files entry box Files are copied The installation is complete when you re prompted to click Finish Click Finish You re prompted to restart the
31. al Screen 3Com NIC Diagnostics 1 3 General Properties Diagnostics Support Network Interface Card NIC 3 3Com OfficeConnect 10 100 NIC 1 ROn 2 Node Address 00 1054 1B 18 74 ST ieee 1 0 Address OxF880 Device ID 7646 IV Enable Tray Control NIC Details Cancel Apply Help Click the Help button to receive information about the diagnostic screen that s currently active Click NIC Details The NIC Details screen Figure 17 appears Figure 17 NIC Details Screen NIC Details Name Device Number 16 Bus Number 0000 1 0 Port Range FC80h Interrupt Request Level 10 Media Type Auto Select Boot PROM Size Disabled Network Speed 10 Mb s Receive FIFO Size 2048 Transmit FIFO Size 2048 Product Date Code August 21 1998 Division Code 0036h NDIS Driver Link Speed N A Remote Wake Up Connector No ASIC Revision OCh 54 CHAPTER 5 CONFIGURING THE NIC Each configuration setting is displayed with its current value For a description of each setting click the question mark in the upper right corner of the screen drag it to a setting and click once A pop up box appears displaying information for the selected setting 5 Click OK to exit this screen Changing Configuration Settings gt To change OfficeConnect NIC configuration settings Double click the 3Com icon in the Windows system tray If the 3Com icon isn t visible in the Windows system tray follow these steps a F
32. an active connection between the NIC and the network and the speed at which you re connected See Interpreting the LEDs in Chapter 4 for more information Required Hardware You can install the OfficeConnect NIC in any IBM compatible PC with an available PCI expansion slot Almost all PCs currently on the market have such slots See Inserting the NIC in Chapter 2 for more information about PCI expansion slots Required Cabling You need an unshielded twisted pair cable with RJ 45 connectors on both ends to connect the OfficeConnect NIC to the network This cable is not supplied with the NIC a f you re connecting to a 10 Mbps Ethernet network use a Category 3 4 or 5 UTP cable m f you re connecting to a 100 Mbps Fast Ethernet network use a Category 5 UTP cable The maximum Ethernet cable length allowed between gt the NIC and the network device to which it is connected is 328 feet 100 meters For more information on cabling see Cabling Requirements in Appendix A Required Software The OfficeConnect NIC is compatible with the following operating systems a Windows 95 a Windows 98 m Windows NT versions 4 0 and 3 51 You can use the OfficeConnect NIC to connect to both Microsoft and NetWare network environments The EtherDisk diskette included in your package contains the software configuration programs diagnostic programs and device drivers that allows your NIC to work with all of the operating
33. ance replacement The replacement product will normally be shipped not later than three 3 business days after 3Com s verification of the DOA product but may be delayed due to export or import procedures When an advance replacement is provided and Customer fails to return the defective product to 3Com within fifteen 15 days after shipment of the replacement 3Com will charge Customer for the replacement product at list price 3Com shall not be responsible for any software firmware information or memory data of Customer contained in stored on or integrated with any products returned to 3Com for repair whether under warranty or not WARRANTIES EXCLUSIVE IF A 3COM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT 3COM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND SATISFACTORY QUALITY 3COM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS 3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION D
34. are update which would effect the proper performance of such product repair such product deliver to Customer an equivalent product to replace such product or if none of the foregoing is feasible refund to Customer the purchase price paid for such product Any software update or replaced or repaired product will carry a Year 2000 Warranty for ninety 90 days or until April 1 2000 whichever is later OBTAINING WARRANTY SERVICE Customer must contact 3Com s Corporate Service Center or an Authorized 3Com Service Center within the applicable warranty period to obtain warranty service authorization Dated proof of purchase may be required Products returned to 3Com s Corporate Service Center must be pre authorized by 3Com with a Return Material Authorization RMA number marked on the outside of the package and sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured The repaired or replaced item will be shipped to Customer at 3Com s expense not later than thirty 30 days after receipt of the defective product by 3Com Dead or Defective on Arrival In the event a product completely fails to function or exhibits a defect in materials or workmanship within the first forty eight 48 hours of installation but no later than thirty 30 days after the date of purchase and this is verified by 3Com it will be considered dead or defective on arrival DOA and a replacement shall be provided by adv
35. ay be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law GOVERNING LAW This Limited Warranty shall be governed by the laws of the State of California U S A excluding its conflicts of laws principles and excluding the United Nations Convention on Contracts for the International Sale of Goods 3Com Corporation 5400 Bayfront Plaza Santa Clara CA 95052 8145 408 326 5000 FCC CLass B STATEMENT This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation WARNING This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules and the Canadian Department of Communications Equipment Standards entitled Digital Apparatus ICES 003 These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications
36. chitecture A specific media access control MAC scheme Cabling Requirements 59 10BASE T Specifications The 10BASE T name indicates a signaling speed of 10 Mbps and twisted pair wiring Base stands for baseband which denotes a technique for transmitting signals as direct current pulses rather than modulating them onto separate carrier frequencies A wiring topology using 10BASE T specifies a wiring hub cable arranged in a star configuration and unshielded twisted pair cable Each node has a separate cable run that must not exceed 100 meters 328 ft from the node to the hub 100BASE TX Operation 100BASE TX is the Institute of Electrical and Electronics Engineers IEEE 802 3u standard for Ethernet signaling over unshielded twisted pair wire at 100 Mbps Fast Ethernet uses 100BASE TX as its primary cabling scheme Fast Ethernet s characteristics include a A data rate of 100 Mbps a A broadcast architecture a A specific media access control MAC scheme 100BASE TX Specifications The 100BASE TX name indicates a signaling speed of 100 Mbps and twisted pair wiring Base stands for baseband which denotes a technique for transmitting signals as direct current pulses rather than modulating them onto separate carrier frequencies A wiring topology using 100BASE T specifies a wiring hub cable arranged in a star configuration and unshielded twisted pair cable Each node has a separate cable run that must not exceed 100 meters 328
37. correctly in a PC running Windows NT 3 51 1 Double click the File Manager icon 2 From the Disk menu select Connect Network Drive The presence of network server names confirms successful installation 4 t TROUBLESHOOTING INSTALLATION PROBLEMS This chapter explains how to isolate and solve problems that may occur when you install the OfficeConnect NIC Basic Troubleshooting Tips If you have trouble installing your OfficeConnect NIC or if the installation failed as described in Verifying Successful Installation in Chapter 3 follow these basic troubleshooting tips A CAUTION Before inserting or removing the NIC from your PC turn the power off to the PC and unplug the power cord Check the NIC installation by reviewing Chapter 2 Make sure that the NIC is seated correctly in an appropriate expansion slot Check for specific hardware problems such as loose or broken connections Inspect all cables and connections Check the length and rating of the cable Make sure that the cable and its length comply with 10BASE T or 100BASE TX recommendations See Table 3 in Chapter 2 or Appendix A for more information Make sure that you re running the latest BIOS for your PC If your BIOS hasn t been upgraded in the previous 12 months contact your PC manufacturer to obtain the current version of your BIOS software Run the NIC self tests and the Echo test as described later in this chapter Download
38. cs Screen Echo Test Sender x j The echo test will tie up your network Make sure the computers 4 involved in the echo test are the only ones on the network i This Computer a El 001048 1F B7 CA Stop T Continuous Statistic Bytes Received Bytes Transmitted Packets Received 101 Packets Transmitted 101 Transmit Deferals 0 Receive overrun 0 Late collisions 0 Carrier Sense Lost 0 E Close Help Accessing the Help System 43 a f the values of the Bytes Received Bytes Transmitted Packets Received or Packets Transmitted statistics increase the two PCs are successfully transmitting data over the network m f the values of the statistics remain at zero or if there are excessive collisions the two PCs aren t transmitting data successfully over the network Check the following a Ensure that the network hub or device to which the NIC is connected and the cable connecting to your NIC comply with the 10BASE T or 100BASE TX specifications See Appendix A a Ensure that the network hub or device to which the NIC is connected is powered on For a description of each statistic click the Help button on gt the screen or click the question mark at the top of the screen move it over the topic and click once A pop up box displays information about the statistic c Close all open windows when the Echo test is finished Accessing the Help System The OfficeConnect NIC Help system is a Win
39. diag d Click OK e Click the Diagnostics tab to display the Diagnostics screen shown in Figure 11 2 On the second PC the responding PC a Click Respond in the Echo Test panel The Echo Test Responder screen Figure 12 appears Figure 12 Echo Test Responder Screen Echo Test Responder x ig The echo test will tie up your network Make sure the computers A involved in the echo test are the only ones on the network This Computer 4 Continuous Statistic a Bytes Received 0 Bytes Transmitted 0 Fackets Received Oo Packets Transmitted oO Transmit Deferrals 0 Receive overrun 0 Late collisions 0 Carrier Sense Lost 0 b Click Start 3 On the first PC the sending PC a Click Send on the Diagnostics screen The Echo Test Sender screen Figure 13 appears 42 CHAPTER 4 TROUBLESHOOTING INSTALLATION PROBLEMS Figure 13 Echo Test Sender Screen Echo Test Sender BE i The echo test will tie up your network Make sure the computers Ly involved in the echo test are the only ones on the network This Computer a D l I Continuous Start Statistic Bytes Received Bytes Transmitted Fackets Received Packets Transmitted Transmit Deferrals Receive overrun Late collisions Carrier Sense Lost oo00c0c000n Close Help b Click Start The two PCs attempt to transmit data to each other Statistics appear in the window as shown in Figure 14 Figure 14 Echo Test Statisti
40. directly to one other or to a central point usually a device called a hub Unlike a client server network a peer to peer network allows users to share information without relying on a centralized server Figure 1 is an example of a peer to peer network The PCs on a peer to peer network require an operating system such as Windows 95 or Windows 98 This operating system acts as the NOS For more information on peer to peer networking see the Network Assistant CD included in your package 14 CHAPTER 1 GETTING STARTED Client Server Networks A client server network is ideal for organizations that require fast network access for large applications such as multimedia databases and video In a client server network all shared applications and files are stored on one central computer known as the server Network users client PCs can store their own files on their own PCs and then use the server to access shared files and peripherals such as printers fax machines and modems The client PCs on a client server network require an operating system such as Windows 95 Windows 98 or Windows NT The servers on a client server network require a NOS such as Windows NT or NetWare Ethernet and Fast Ethernet Networking Protocols Ethernet and Fast Ethernet are local area network LAN protocols or specifications that define the signaling of the network and specify how data is placed on and retrieved from the network Fast Ethernet is th
41. dows Help application that includes numerous Help topics about the OfficeConnect NIC To access the OfficeConnect NIC Help system 1 From the Windows Start menu select Programs Select 3Com NIC Utilities Click 3nichelp For PCs running Windows NT 3 51 from the File gt menu select Run At the command prompt enter the path for the 3Com NIC Help system The default path is C AWINNT35 SYSTEM32 3NICDIAG HLP The main Help screen appears displaying information about the 3Com NIC Diagnostics General screen 4 Click Help Topics to display a list of Help topics or click Find to search for a Help topic 44 CHAPTER 4 TROUBLESHOOTING INSTALLATION PROBLEMS Viewing Release Notes Frequently Asked Questions and KnowledgeBase Topics The 3Com NIC Diagnostics program contains a substantial database of support related and service related data that you can access in the following categories release notes frequently asked questions and KnowledgeBase topics To access the support database 1 Double click the 3Com icon in the Windows system tray If the 3Com icon isn t visible in the system tray follow the instructions in the section Starting the 3Com NIC Diagnostics Program earlier in this chapter 2 Click OK 3 Click the Support tab The Support screen appears 4 Click Release Notes The Release Notes Help screen appears m Click the Release Notes link to display tips about installing and using the OfficeConnect NIC
42. e 3 You may be using a PC with the expansion slots on a vertical panel If so follow the same insertion instructions except install the NIC horizontally If it helps position the PC on its side temporarily to insert the NIC securely Inserting the NIC 19 Figure 3 Inserting the NIC 1 Remove slot cover 2 Insert NIC Cl slots Fasten the NIC with the backplate screw you removed in step 4 Replace the PC cover Reconnect any cables that you disconnected before you opened the PC Do not turn on the power to the PC The next step is to connect the NIC to your network 20 CHAPTER 2 INSTALLING THE NETWORK INTERFACE CARD Connecting the NIC to Your Network This section describes how to connect the OfficeConnect NIC to a network device For more information on networking or creating a peer to peer network see the Network Assistant CD included in your package To connect the OfficeConnect NIC to a network device 1 Using an unshielded twisted pair UTP cable insert one of the RJ 45 connectors on the cable into the RJ 45 port on the installed NIC as shown in Figure 4 a f you re connecting to a 10 Mbps Ethernet network use a Category 3 4 or 5 UTP cable a If you re connecting to a 100 Mbps Fast Ethernet network use a Category 5 UTP cable See Table 3 at the beginning of this chapter or Appendix A for more information on network cabling requirements Figure 4 Connecting the Network Cable to the
43. e same as Ethernet except for the speed m Ethernet has a data transfer rate of 10 Mbps megabits per second a Fast Ethernet has a data transfer rate of 100 Mbps The OfficeConnect NIC is compatible with both Ethernet and Fast Ethernet networks It automatically connects to the network at 10 Mbps or 100 Mbps depending on the speed of the connected network hub or switch For more information on Ethernet and Fast Ethernet see Appendix A For more information on networking see the Network Assistant CD included in your package Understanding Network Interface Cards 15 Understanding Network Interface Cards A network interface card NIC is a printed circuit board that plugs into a PC expansion slot in your computer to provide a connection to a network Once the NIC is installed in your PC you connect it to the network media cabling such as unshielded twisted pair UTP which in turn connects to all the devices on the network About the OfficeConnect NIC The OfficeConnect NIC is a 10 100 Mbps PCI Peripheral Component Interconnect NIC It connects your PC to a 10 Mbps Ethernet or 100 Mbps Fast Ethernet network Figure 2 OfficeConnect NIC RJ 45 port yy LEDs The OfficeConnect NIC backplate has three light emitting diodes LEDs m 10LNK link m 100 LNK link a ACT activity 16 CHAPTER 1 GETTING STARTED After the NIC is installed these LEDs show whether there s
44. emove or deface any portion of any legend provided on any licensed program or documentation delivered to you under this License Agreement TERM AND TERMINATION This license will expire fifty 50 years from the date that you first use the Software if it is not earlier terminated You may terminate it at any time by destroying the Software and documentation together with all copies and merged portions in any form It will also terminate immediately if you fail to comply with any term or condition of this License Agreement Upon such termination you agree to destroy the Software and documentation together with all copies and merged portions in any form GOVERNING LAW This License Agreement shall be governed by the laws of the State of California as such laws are applied to agreements entered into and to be performed entirely within California between California residents and by the laws of the United States You agree that the United Nations Convention on Contracts for the International Sale of Goods 1980 is hereby excluded in its entirety from application to this License Agreement LIMITED WARRANTY LIMITATION OF LIABILITY All warranties and limitations of liability applicable to the Software are as stated on the Limited Warranty Card or in the product manual whether in paper or electronic form accompanying the Software Such warranties and limitations of liability are incorporated herein in their entirety by this reference SEVERABILITY I
45. erver owned by or leased to you provided that the Software is used only in connection with a 3Com adapter You may reproduce and provide one 1 copy of the Software and supporting documentation for each such workstation or network server on which the Software is used as permitted hereunder Otherwise the Software and supporting documentation may be copied only as essential for backup or archive purposes in support of your use of the Software as permitted hereunder You must reproduce and include all copyright notices and any other proprietary rights notices appearing on the Software and the supporting documentation on any copies that you make NO ASSIGNMENT NO REVERSE ENGINEERING You may not transfer or assign the Software and or this License Agreement to another party without the prior written consent of 3Com If such consent is given and you transfer or assign the Software and or this License Agreement then you must at the same time either transfer any copies of the Software as well as the supporting documentation to the same party or destroy any such materials not transferred Except as set forth above you may not transfer or assign the Software or your rights under this License Agreement Modification reverse engineering reverse compiling or disassembly of the Software is expressly prohibited However if you are a European Community EC resident information necessary to achieve interoperability of the Software with other programs wit
46. ests are successful the OfficeConnect NIC is working correctly a If any test failed click the question mark at the top right corner of the screen move it over the failed test topic and click once A pop up box displays information about the test and what to do if it fails p For a description of each test click the Help button on Running the Echo Test After you ve confirmed that the OfficeConnect NIC is functioning correctly by running the NIC self tests as described in the previous section verify that the NIC is transmitting and receiving data over the network by running the Echo test The Echo test checks the ability of the NIC to transmit and receive data while it s connected to the network To run the Echo test you need two PCs networked together m The first PC is used to send data This is called the sending PC m The second PC receives data sent from the first PC This is called the responding PC The two PCs must each have a 3Com OfficeConnect NIC installed Also make sure that the network driver is installed CAUTION Running the Echo test while connected to A an active network with more than two computers can cause intermittent failures within the test Make sure that only two computers are connected to the network before running the Echo test Running the Echo Test 41 To run the Echo test 1 On both PCs a From the Windows Start menu select Programs b Select 3Com NIC Utilities c Click 3nic
47. etworks 14 compliance Year 2000 10 configuration settings changing 54 default 51 displaying 52 connecting to the network 20 conventions notice icons About This Guide 9 text About This Guide 10 CPU utilization 51 D default configuration settings 51 determining Windows 95 version 23 diagnostic tests NIC Echo test 40 NIC self tests 39 diagnostics program starting 37 drivers installing Windows 95 version A 24 version B 26 Windows 98 28 Windows NT version 3 51 31 version 4 0 30 duplex mode changing 54 default setting 51 viewing 52 E Echo test running 40 EIA TIA 568 standards 57 EISA slots 18 environmental operating range 57 Ethernet protocol characteristics of 58 overview 14 Fast Ethernet protocol characteristics of 59 overview 14 fax service 3ComFacts 63 frequently asked questions 48 viewing online 44 H hardware required 16 Help accessing 43 hub 13 installing drivers verifying successful installation 32 Windows 95 23 Windows 98 28 Windows NT 30 installing the NIC 17 interrupts 49 ISA slots 18 49 K KnowledgeBase viewing online 44 L LEDs description 15 for troubleshooting 36 M media type changing 54 default setting 51 viewing 52 MIBs 61 N network architectures client server 14 peer to peer 13 network cable maximum length 17 network driver optimization changing 54 default setting 51 viewing 52 network interface 57 network interface cards overview 1
48. hapter b Click the down arrow in the list box and select a new value for the option c Repeat the process to change any other setting on the Properties screen 5 Click OK to save values or Cancel to exit without saving values SPECIFICATIONS AND CABLING REQUIREMENTS This appendix lists the specifications and cable requirements for the OfficeConnect NIC Specifications Network Interface 10 Mbps Ethernet Ethernet IEEE 802 3 industry 10BASE T standard for a 10 Mbps baseband CSMA CD local area network 100 Mbps Fast Ethernet Ethernet IEEE 802 3u industry 100BASE TX standard for a 100 Mbps baseband CSMA CD local area network Physical Dimensions Height 8 57 cm 3 75 in Length 12 07 cm 4 75 in Environmental Operating Range Operating temperature 0 to 70 C 32 to 158 F Humidity 10 to 90 noncondensing Power Requirements Operating voltage 5 V 5 650 mA max Cabling Requirements The cable quality distance and connectors must comply with the Electronic Industries Association Telecommunications Industries Association EIA TIA 568 Commercial Building Wiring Standard and the Technical Services Bulletin TSB38 standards 58 APPENDIX A SPECIFICATIONS AND CABLING REQUIREMENTS Unshielded Twisted Pair Cable Twisted pair cable consists of copper wires surrounded by an insulator Two wires are twisted together the twisting prevents interference problems to form a pair and the pair f
49. hin the meaning of the EC Directive on the Legal Protection of Computer Programs is available to you from 3Com upon written request EXPORT RESTRICTIONS You agree that you will not export or re export the Software or accompanying documentation or any copies thereof or any products utilizing the Software or such documentation in violation of any applicable laws or regulations of the United States and the country in which you obtained them TRADE SECRETS TITLE You acknowledge and agree that the structure sequence and organization of the Software are the valuable trade secrets of 3Com and its suppliers You agree to hold such trade secrets in confidence You further acknowledge and agree that ownership of and title to the Software and all subsequent copies thereof regardless of the form or media are held by 3Com and its suppliers UNITED STATES GOVERNMENT LEGEND All technical data and computer software are commercial in nature and developed solely at private expense The Software is delivered as Commercial Computer Software as defined in DFARS 252 227 7014 June 1995 or as a commercial item as defined in FAR 2 101 a and as such is provided with only such rights as are provided in this License Agreement which is 3Com s standard commercial license for the Software Technical data is provided with limited rights only as provided in DFAR 252 227 7015 Nov 1995 or FAR 52 227 14 June 1987 whichever is applicable You agree not to r
50. implied warranties terms or conditions of merchantability satisfactory quality and fitness for a particular purpose 3Com may make improvements or changes in the product s and or the program s described in this documentation at any time If there is any software on removable media described in this documentation it is furnished under a license agreement included with the product as a separate document in the hard copy documentation or on the removable media in a directory file named LICENSE TXT or LICENSE TXT If you are unable to locate a copy please contact 3Com and a copy will be provided to you UNITED STATES GOVERNMENT LEGEND If you are a United States government agency then this documentation and the software described herein are provided to you subject to the following All technical data and computer software are commercial in nature and developed solely at private expense Software is delivered as Commercial Computer Software as defined in DFARS 252 227 7014 June 1995 or as a commercial item as defined in FAR 2 101 a and as such is provided with only such rights as are provided in 3Com s standard commercial license for the Software Technical data is provided with limited rights only as provided in DFAR 252 227 7015 Nov 1995 or FAR 52 227 14 June 1987 whichever is applicable You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in or delivered
51. n the event any provision of this License Agreement is found to be invalid illegal or unenforceable the validity legality and enforceability of any of the remaining provisions shall not in any way be affected or impaired and a valid legal and enforceable provision of similar intent and economic impact shall be substituted therefor ENTIRE AGREEMENT This License Agreement sets forth the entire understanding and agreement between you and 3Com supersedes all prior agreements whether written or oral with respect to the Software and may be amended only in a writing signed by both parties 3Com is a registered trademark of 3Com Corporation 3Com Corporation 5400 Bayfront Plaza P O Box 58145 Santa Clara CA 95052 8145 408 326 5000
52. nd then click OK The driver installation is complete To confirm successful installation go to Verifying Successful Installation later in this chapter Windows 95 Version B To install the network driver in a PC running version B of Windows 95 1 Make sure that the NIC is installed in your PC and that it s connected to the network as described in Chapter 2 2 Turn on the power to the PC Windows 95 detects the NIC The Update Device Driver Wizard Figure 6 starts and prompts you for a diskette or CD Figure 6 Update Device Driver Wizard Update Device Driver Wizard This wizard will complete the installation of PCI Ethernet Controller by searching your local drives network and Internet locations for the most current driver If you have a disk or CD ROM that came with this device insert it now It is recommended that you let Windows search for an updated driver To do this click Next to continue 1 Cancel 3 Insert the EtherDisk diskette in drive A and then click Next Windows finds the driver and asks if you want to use this driver Windows 95 27 Click Finish The Insert Disk dialog box prompts you for the OfficeConnect EtherDisk diskette Click OK The Copying Files dialog box appears Make sure that A appears in the Copying files from entry box and then click OK m f this is the first time that networking is being installed on your PC the Identification tab of the Network
53. nicate and exchange information such as e mail with all designated users on the network m Provide server support You can store files and applications in a central location on one PC hard drive where they can be accessed by any network users who have the proper authorization Figure 1 shows a sample network composed of two PCs a printer and a hub Figure 1 Sample Network Computer 1 Understanding Networking 13 Every network requires special software called a network operating system NOS such as Windows NT or NetWare to control the flow of information between users Each PC that you want to connect as part of the network must have an operating system such as Windows 95 Windows 98 or Windows NT that can communicate with the NOS In a peer to peer networking architecture the operating system that is installed on each PC acts as the NOS Ina client server networking architecture the operating system that is installed on each client PC communicates with the NOS which is installed on the server PC There are two basic types of small business network architectures peer to peer and client server Peer to Peer Networks A peer to peer network is generally suited for home and small office use This type of network is the easiest to install accommodates up to about five PCs and is suitable for sharing applications data printers and other localized resources The PCs on a peer to peer network are connected
54. nnect NIC Table 6 describes the configurable settings for the OfficeConnect NIC The default setting for each option is in bold in the Available Settings column Table 6 OfficeConnect NIC Configuration Settings Option Description Available Settings Network Driver Specifies how to optimize the network Normal Optimization driver for your network environment a Minimized CPU In a client server environment the Utilization network driver may use a larger percentage of the CPU in order to improve network throughput In this case select Minimize CPU Utilization a Maximized Network Performance In peer to peer networks or on multitasking PCs it is best to balance the CPU utilization and the network performance In this case select Normal Duplex Specifies the duplex mode which Auto Select determines if the NIC transmits data across the network in both directions simultaneously the PC sends and a Half Duplex receives data at the same time full duplex or in one direction at a time half duplex The OfficeConnect NIC supports full duplex at 10 Mbps and 100 Mbps Auto Select allows the NIC to automatically connect at the duplex mode of the connected hub a Full Duplex Media Type Determines the type of media your 10BASE T 10Mb s network is using 100BASE TX Auto Select allows the NIC to 100 Mb s automatically select the type for you based on the NIC s connection to the hub Auto Select
55. not needed with Web browser software such as Netscape Navigator and Internet Explorer gt 3Com Bulletin Board Service The 3Com BBS contains patches software and drivers for 3Com products This service is available through analog modem or digital modem ISDN 24 hours a day 7 days a week Access by Analog Modem To reach the service by modem set your modem to 8 data bits no parity and 1 stop bit Call the telephone number nearest you Country Data Rate Telephone Number Australia Up to 14 400 bps 61 2 9955 2073 Brazil Up to 14 400 bps 55 115181 9666 France Up to 14 400 bps 33 1 6986 6954 Germany Up to 28 800 bps 4989 62732 188 Hong Kong Up to 14 400 bps 852 2537 5601 Italy Up to 14 400 bps 39 2 27300680 Japan Up to 14 400 bps 81 3 3345 7266 Mexico Up to 28 800 bps 525520 7835 P R of China Up to 14 400 bps 86 10 684 92351 Taiwan R O C Up to 14 400 bps 886 2 377 5840 U K Up to 28 800 bps 44 1442 438278 U S A Up to 53 333 bps 1 847 262 6000 Access by Digital Modem ISDN users can dial in to the 3Com BBS using a digital modem for fast access up to 64 Kbps To access the 3Com BBS using ISDN use the following number 1 847 262 6000 Support from Your Network Supplier 63 3ComFacts Automated Fax Service The 3ComFacts automated fax service provides technical articles diagrams and troubleshooting instructions on 3Com products 24 hours a day 7 days a week Call 3ComFacts using your Touch Tone telephone
56. o a central point usually a hub Unlike a client server network a peer to peer network does not use a server PC that provides access to resources or services such as files printers fax machines and e mail on a client server network Servers may be distinguished by the elements to which they control access for example on a client server network there may be a print server file server or communications server Device that can direct network traffic among several Ethernet networks unshielded twisted pair UTP cabling Most commonly used type of twisted pair cable Twisted pair cable consists of copper wires surrounded by an insulator Two wires are twisted together the twisting prevents interference problems to form a pair and the pair forms a circuit that can transmit data A cable is a bundle of one or more twisted pairs surrounded by an insulator INDEX Numbers 100BASE TX cabling 17 link LED 36 operation 59 specifications 59 10BASE T cabling 17 link LED 36 operation 58 specifications 59 3Com bulletin board service 3Com BBS 45 62 3Com icon in Windows system tray removing 49 showing 38 3Com NIC Diagnostics program changing configuration 54 starting 37 3Com support services 44 3Com URL 61 3ComFacts 63 A accessing Help 43 online support 44 B bulletin board service 45 62 C cabling requirements 16 57 specifications 17 troubleshooting 35 client 13 client server n
57. oduct All products that are replaced will become the property of 3Com Replacement products may be new or reconditioned Any replaced or repaired product or part has a ninety 90 day warranty or the remainder of the initial warranty period whichever is longer SOFTWARE 3Com warrants that the software programs licensed from it will perform in substantial conformance to the program specifications therefor for a period of ninety 90 days from the date of purchase from 3Com or its authorized reseller 3Com warrants the media containing software against failure during the warranty period No updates are provided 3Com s sole obligation with respect to this express warranty shall be at 3Com s discretion to refund the purchase price paid by Customer for any defective software products or to replace any defective media with software which substantially conforms to applicable 3Com published specifications Customer assumes responsibility for the selection of the appropriate applications program and associated reference materials 3Com makes no warranty or representation that its software products will meet Customer s requirements or work in combination with any hardware or applications software products provided by third parties that the operation of the software products will be uninterrupted or error free or that all defects in the software products will be corrected For any third party products listed in the 3Com software product documentation o
58. ompted to restart the PC m If you re physically removing the NIC from the PC click No Don t restart the PC until you shut down the system turn the power off and remove the NIC from the PC a f you re reinstalling the NIC software click Yes Removing NIC Software 47 Windows NT 4 0 To remove NIC software in a PC running Windows NT 4 0 1 Double click the My Computer icon then the Control Panel icon and then the Network icon The Network screen appears Click the Adapters tab Select the name of the NIC in the Network Adapters box and then click Remove Click Yes to confirm the removal 5 Click Close to close the Network screen The NIC driver and diagnostic software are removed from the PC You re prompted to restart the PC m f you re physically removing the NIC from the PC click No Don t restart the PC until you shut down the system turn the power off and remove the NIC from the PC m f you re reinstalling the NIC software click Yes to restart the PC Windows NT 3 51 To remove NIC software in a PC running Windows NT 3 51 1 In the Main Program window double click the Control Panel icon and then the Network icon The Network Settings window is displayed 2 In the Installed Adapter Cards panel select the name of the installed NIC and click Remove The Network Settings window displays a warning message 3 Click Yes The Network Settings window is displayed again The NIC no longer appear
59. onventions that are used throughout this guide Table 1 Notice Icons Icon Notice Type Description gt Information note Important features or instructions 1 Caution Information to alert you to potential damage to a program system or device F Warning Information to alert you to potential personal injury 10 ABOUT THIS GUIDE Table 2 Text Conventions Convention Description Screen displays This typeface represents information as it appears on the screen The words enter and type When you see the word enter in this guide you must type something and then press the Return or Enter key Do not press the Return or Enter key when an instruction simply says type Keyboard key names If you must press two or more keys simultaneously the key names are linked with a plus sign Example Press Ctrl Alt Del Menu commands and buttons Menu commands or button names appear in italics Example From the Help menu select Contents Words in italics Italics are used to m Emphasize a point m Denote a new term at the place where it is defined in the text m Identify menu names menu commands and software button names Examples From the Help menu select Contents Click OK Year 2000 Compliance For information on Year 2000 compliance and 3Com products visit the 3Com Year 2000 Web page http www 3com com products yr2000 html GETTING STARTED
60. orms a circuit that can transmit data A cable is a bundle of one or more twisted pairs surrounded by an insulator Unshielded twisted pair UTP is the most commonly used type of twisted pair cable Shielded twisted pair STP provides protection against crosstalk Twisted pair cable is now commonly used in Ethernet Fast Ethernet and other network topologies The EIA TIA defines five categories of unshielded twisted pair cable see Table 7 Table 7 Unshielded Twisted pair Cable Categories Category Use 1 Traditional telephone cable 2 Data transmissions up to 4 MHz 3 Voice and data transmission up to 25 MHz The cable 10BASE T Operation typically has four pairs of wi most common type of instal corporate wiring schemes Voice and data transmission res Category 3 is the led cable found in older up to 33 MHz The cable normally has four pairs of wire This grade of UTP isn t common Voice and data transmission up to 125 MHz The cable normally has four pairs of copper wire and three twists per foot Category 5 UTP is the most popular cable used in new installations today 10BASE T is the Institute of Electrical and Electronics Engineers IEEE 802 3 standard for Ethernet signaling over unshielded twisted pair wire at 10 Mbps Ethernet as the most widely used network protocol uses 10BASE T as its primary cabling scheme Ethernet s characteristics include A data rate of 10 Mbps A broadcast ar
61. ou send a product directly to 3Com for repair you must first obtain a Return Materials Authorization RMA number Products sent to 3Com without RMA numbers will be returned to the sender unopened at the sender s expense To obtain an RMA number call or fax Country Telephone Number Fax Number Asia Pacific Rim 65 543 6500 65 543 6348 Europe South Africa 44 1442 435860 44 1442 435718 and Middle East From the following European countries you may call the toll free numbers select option 2 and then option 2 Austria 06 607468 Belgium 0800 71429 Denmark 800 17309 Finland 0800 113153 France 0800 917959 Germany 0130 821502 Hungary 00800 12813 Ireland 1800553117 Israel 177 3103794 Italy 1678 79489 Netherlands 0800 0227788 Norway 800 11376 Poland 00800 3111206 Portugal 05 05313416 South Africa 0800 995014 Spain 900 983125 Sweden 020 795482 Switzerland 0800 55 3072 U K 0800 966197 continued APPENDIX B TECHNICAL SUPPORT Country Telephone Number Fax Number Latin America U S A and Canada 1 408 326 2927 1 408 326 3355 1 800 NET 3Com 1 408 326 7120 1 800 638 3266 10BASE T GLOSSARY Institute of Electrical and Electronics Engineers IEEE 802 3 standard for Ethernet signaling over unshielded twisted pair wire at 10 Mbps 100BASE TX BIOS IEEE 802 3u standard for Ethernet signaling over Category 5 unshielded twisted pair wire at 100 Mbps Basic Input Output System Collection of
62. ountry Telephone Number Asia Pacific Rim Australia 1 800 678 515 Hong Kong 800 933 486 India 61 2 9937 5085 Indonesia 001 800 61 009 Japan 0031 61 6439 Malaysia 1800 801 777 New Zealand 0800 446 398 Pakistan 61 2 9937 5085 Philippines 1235 61 266 2602 P R of China 10800 61 00137 or 021 6350 1590 Singapore 800 6161 463 S Korea From anywhere in S Korea 82 2 3455 6455 From Seoul 00798 611 2230 Taiwan R O C 0080 611 261 Thailand 001 800 611 2000 Europe From anywhere in Europe call 31 0 30 6029900 phone 31 0 30 6029999 fax From the following European countries you may use the toll free numbers Austria Belgium Denmark Finland France Germany Hungary Ireland Israel Italy Netherlands Norway Poland Portugal South Africa Spain Sweden Switzerland U K 06 607468 0800 71429 800 17309 0800 113153 0800 917959 0130 821502 00800 12813 1 800 553117 177 3103794 1678 79489 0800 0227788 800 11376 0800 3111206 05 05313416 0800 995014 900 983125 020 795482 0800 55 3072 0800 966197 continued Returning Products for Repair 65 Country Telephone Number Latin America Argentina AT amp T 800 666 5065 Brazil 0800 13 3266 Chile 1230 020 0645 Colombia 98012 2127 Mexico 01 800 CARE 01 800 2273 Peru AT amp T 800 666 5065 Puerto Rico 800 666 5065 Venezuela AT amp T 800 666 5065 North America 1 800 NET 3Com 1 800 638 3266 Returning Products for Repair Before y
63. r H CDROM amp Disk drives cy Display adapters amp 3 Floppy disk controllers amp Hard disk controllers 3 Keyboard A Mouse Pe SF 3Com OfficeConnect 10 100 Fast Ethemet NIC 3CSOHO10C y Ports COM amp LPT Sound video and game controllers E System devices E 0 0 0 H A i gt Properties Refresh Remove Print cea 2 Double click Network adapters The name of the installed OfficeConnect NIC appears as shown in Figure 9 If a yellow exclamation point or a red X appears next to the NIC name the installation wasn t successful Go to Frequently Asked Questions in Chapter 4 to troubleshoot the NIC 3 Double click the name of the NIC to display a description of the NIC and its current status The message in the Device status panel confirms that the OfficeConnect NIC is working properly 4 Click Cancel to close each dialog box Then close the Control Panel and My Computer windows You ve successfully installed and configured the OfficeConnect NIC 34 CHAPTER 3 INSTALLING THE NETWORK DRIVER Windows NT 4 0 To confirm that the NIC is installed correctly in a PC running Windows NT 4 0 1 Double click the Network icon in the Control Panel 2 Click the Adapters tab The OfficeConnect NIC should appear in the list of network adapters If it doesn t appear see Chapter 4 for troubleshooting information Windows NT 3 51 To confirm that the NIC is installed
64. r specifications as being compatible 3Com will make reasonable efforts to provide compatibility except where the non compatibility is caused by a bug or defect in the third party s product YEAR 2000 WARRANTY In addition to the Hardware Products Warranty and Software Products Warranty identified above 3Com warrants that all Heritage 3Com products sold or licensed to Customer on and after January 1 1998 that are date sensitive will continue performing properly with regard to such date data on and after January 1 2000 provided that all other products used by Customer in connection or combination with the 3Com products including hardware software and firmware accurately exchange date data with the 3Com products with the exception of those products identified at 3Com s Web site http Awww 3com com products yr2000 html as not meeting this standard A product is considered a Heritage 3Com product if it is a member of a product family which was manufactured by 3Com prior to its merger with US Robotics Corporation This Year 2000 limited warranty does not apply to Heritage US Robotics Corporation products If it appears that any such product does not perform properly with regard to such date data on and after January 1 2000 and Customer notifies 3Com before the later of April 1 2000 or ninety 90 days after purchase of the product from 3Com or its authorized reseller 3Com shall at its option and expense provide a softw
65. rom the Windows Start menu select Programs b Select 3Com NIC Utilities c Click 3nicdiag For PCs running Windows NT 3 51 from the File menu select Run At the command prompt enter the path for the 3Com NIC Diagnostics program The default path is CAWINNT35 SYSTEM32 3NICDIAG EXE A warning message appears stating that your PC will be disconnected from the network This means that no applications other than the 3Com NIC Diagnostics program will be able to connect to the network while you run the diagnostics program All applications are automatically reconnected to the network when you exit the diagnostics program If your PC doesn t automatically reconnect to the network reboot the PC Click OK Click the Properties tab The 3Com NIC Diagnostics Properties screen Figure 18 appears Changing Configuration Settings 55 Figure 18 Properties Screen 3Com NIC Diagnostics 1 3 21 x General Properties Diagnostics Support Press Optimal Settings to configure properties to non conflicting values automatically Individual Settings Network Driver Optimizati Normal ba Help OK Cancel 4 Change the NIC s configuration a To automatically configure the NIC to nonconflicting values with your PC click Optimal Settings To manually configure the NIC a Select an option in the Individual Settings panel For a description of each option see Table 6 at the beginning of this c
66. s in the Installed Adapter Cards panel 48 CHAPTER 4 TROUBLESHOOTING INSTALLATION PROBLEMS 4 Click OK The NIC driver and diagnostic software are removed from the PC The Network Settings Change dialog box appears prompting you to restart m f you re physically removing the NIC from the PC click No Don t restart the PC until you shut down the system turn the power off and remove the NIC from the PC a f you re reinstalling the NIC software click Restart Now Frequently Asked Questions Table 5 describes some common questions and answers about the OfficeConnect NIC To view questions and answers online follow the instructions in Viewing Release Notes Frequently Asked Questions and KnowledgeBase Topics earlier in this chapter To view additional questions and answers see the text files located in the HELP directory on the EtherDisk diskette Table 5 Frequently Asked Questions Question Answer Why does the When Windows 95 98 is installed after the OfficeConnect OfficeConnect NIC NIC has already been installed Windows 95 98 installs the install as a Generic PCI NIC as a generic PCI Ethernet controller Ethernet Controller under Other Devices in the Windows 95 98 Device Manager To work around this problem follow these steps In the Device Manager double click Other Devices Click PCI Ethernet Controller Click Remove Restart your PC In Windows 95 98 what should
67. systems mentioned in this section 2 INSTALLING THE NETWORK INTERFACE CARD ete le e This chapter explains how to install the OfficeConnect NIC in your PC and connect it to an Ethernet or Fast Ethernet network Preparing for Installation Before you install the OfficeConnect NIC make sure that you have the following items a OfficeConnect 10 100 Fast Ethernet NIC a OfficeConnect EtherDisk diskette If any of these items are damaged or missing contact your shipper or network supplier You also need an unshielded twisted pair UTP cable with RJ 45 connectors on both ends to connect the OfficeConnect NIC to an Ethernet or Fast Ethernet network This cable is not supplied with the NIC Table 3 specifies the type of cable that you need for the type of network that you are connecting to 10 Mbps Ethernet or 100 Mbps Fast Ethernet The maximum distance between any two devices on your network can be no more than 328 feet 100 meters Table 3 Cable Guidelines Type of Maximum Network Cable Required Cable Length Ethernet Category 3 4 or 5 UTP 328 ft 100 m 10BASE T with RJ 45 connectors on both ends Fast Ethernet Category 5 UTP with RJ 45 328 ft 100 m 100BASE TX connectors on both ends The next step is to insert the NIC in the PC 18 CHAPTER 2 INSTALLING THE NETWORK INTERFACE CARD Inserting the NIC To insert the OfficeConnect NIC in your PC 1 Remove all jewelry from your hands and wrists
68. tab of the Network window is displayed Go to step 6 m f networking has already been installed you re prompted for the Windows 95 CD In this case go to step 7 In the specified fields of the Identification tab screen enter the following information and then click OK Computer Name Identifies the computer on the network for other users This entry must be a unique name of 15 characters or fewer containing no spaces m Workgroup Identifies the group for example your department name to which your computer belongs If you re setting up a simple peer to peer network this entry must be exactly the same for all the PCs in your network a Computer Description Displays additional details to other users on the network about this PC For example you could specify that the PC has a printer attached Filling in this field is optional Insert the Windows 95 CD in the CD ROM drive and then click OK If you don t have the Windows 95 CD click OK Enter the path for the Windows 95 installation files on your PC such as C WIN95 in the Copying Files entry box and then click OK Files are copied You re prompted to restart your PC Remove the EtherDisk diskette from drive A and then click Yes You must reboot your PC to complete the installation After Windows restarts you re prompted to enter your name and network password 26 CHAPTER 3 INSTALLING THE NETWORK DRIVER 9 Enter your user name and password a
69. ter for information on how to run the 3Com NIC diagnostic tests m Click Release Notes to display customer support information databases about the OfficeConnect NIC in three categories release notes frequently asked questions and the KnowledgeBase m Click BBS Information to display the 3Com BBS telephone numbers and modem speeds m The hAttp www 3com com button displays the 3Com World Wide Web site address m Click Problem Report if you want to generate a problem report file about an OfficeConnect NIC problem You can then e mail this file to 3Com 46 CHAPTER 4 TROUBLESHOOTING INSTALLATION PROBLEMS Removing NIC Software p This section describes how to remove a NIC s network driver and software from your PC so that you can reinstall the software or physically remove the NIC from your PC If you want to reinstall the OfficeConnect NIC network driver and software you must first remove the driver and software as described in this section Windows 95 and Windows 98 To remove NIC software in a PC running Windows 95 or Windows 98 Double click the My Computer icon then the Control Panel icon and then the System icon Click the Device Manager tab Double click Network adapters Select the name of the NIC for example 3Com OfficeConnect 10 100 Fast Ethernet 3CSOHO100 TX NIC Click Remove Click OK to confirm the device removal The NIC driver and diagnostic software are removed from the PC You re pr
70. your PC determines which of the driver installation procedures to use To determine the Windows 95 version installed on your PC Right click the My Computer icon and then click Properties The System Properties window appears 24 CHAPTER 3 INSTALLING THE NETWORK DRIVER 2 Check the version number on the General screen under System a If 4 00 950 or 4 00 950A is displayed follow the procedure for Windows 95 Version A a f 4 00 950B is displayed follow the procedure for Windows 95 Version B Windows 95 Version A To install the network driver in a PC running version A of Windows 95 1 Make sure that the NIC is installed in your PC and that it s connected to the network as described in Chapter 2 2 Turn on the power to the PC Windows 95 detects the NIC and displays the New Hardware Found dialog box Figure 5 prompting you for the driver you want to install for your new hardware Figure 5 New Hardware Found Dialog Box New Hardware Found Do not install a driver Windows will not prompt you again C Select from a list of alternate drivers Hep 3 Select Driver from disk provided by hardware manufacturer and then click OK The Install from Disk dialog box appears Windows 95 25 Insert the EtherDisk diskette in drive A and make sure that A appears in the Copy files from entry box Click OK m If this is the first time that networking is being installed on your PC the Identification

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