3Com 3CRDW696 Network Card User Manual
Contents
1. set identifier SSID and security settings Wireless LAN M anager is not available for the 3CRSHPW 196 unders Windows XP 1 If you restarted your computer after installing the Wireless LAN PC Card and the install program did not start automatically click Start gt Run and type d setup exe where d is your CD ROM drive 2 From the Installation CD select Step 2 Install Software and follow the prompts removing the Installation CD and restarting your computer whenever you are prompted If the 3Com icon was not placed in the system tray when you installed the Wireless LAN PC Card start the 3Com Launcher by selecting Start gt Programs gt 3Com Mobile gt 3Com Launcher Using Wireless LAN Manager Refer to the 3Com Wireless LAN M anager help for detailed information about how to use Wireless LAN Manager 1 Installing Your Wireless LAN PC Card and Wireless LAN Manager Troubleshooting Diagnosing Problems If you have difficulty using the Wireless LAN PC Card try the solutions in the following table If you continue to experience difficulty see the next two sections Uninstalling the PC Card and Uninstalling Wireless LAN M anager Problem Solutions Wireless LAN PC Card LED is off Make sure the PC Card is properly inserted in the slot Check the Wireless LAN PC Card icon in the Windows control panel and make sure the PC Card type can be recognized Wireless LAN PC Card installs as an unkno2. your network supplier M any suppliers are authorized 3Com service partners who are qualified to provide a variety of services including network planning installation hardware maintenance application training and support services When you consult your network supplier have the following information ready a Product model name part number and serial number m list of system hardware and software including revision levels a Diagnostic error messages a Details about recent configuration changes if applicable If you are unable to consult your network supplier see the following section on how to contact 3Com Support from 3Com If you are unable to obtain assistance from the 3Com online technical resources or from your network supplier 3Com offers technical telephone support services To find out more about your support options go to the Web site associated with your region of the world shown below Region URL for Regional Web Site Asia and the Pacific Rim ap 3com com contacts support contacts html Africa Europe and the emea 3com com support supportnumbers html Middle East Latin America lat 3com com lat support index html Also you can telephone 800 998 2112 North America 3com com Also you can telephone 1 800 527 8677 When you contact 3Com for assistance have the following information ready m Product model name part number and serial number a A list of system hardware and software including
3. 3 below 1 With the computer on and Windows running insert the Installation CD into the CD ROM drive The auto start feature starts the installation If nothing happens within five seconds click Start gt Run and typed setup exe where d is your CD ROM drive 2 From the 3Com Wireless Installer main menu select Step 1 Read to Install Hardware 3 Insert the PC Card into the slot see the illustrations in the next section Inserting Your Wireless LAN PC Card Respond to the prompts as they appear If you are prompted for the drivers enter d where d is the location of the CD ROM drive where the Installation CD is inserted During the installation process you may receive prompts for the Windows installation CD Insert the CD for your Windows operating system and indicate the correct path Your computer goes through a brief installation process during which it displays several windows indicating what is currently installing Restart the computer whenever you are prompted 1 Installing Your Wireless LAN PC Card and Wireless LAN Manager Inserting Your Wireless LAN PC Card If you are using a 3CRSHPW196 3CRSHPW 696 or 3CRWE62092B Wireless LAN PC Card insert it like this 3CRSHPW696 3CRWE62092B 3CRSHPW196 Antennas The antenna on the 3CRSHPW 696 Wireless LAN PC Card is fixed so you cannot extend or retract it Extend or retract the antenna on the 3CRSHPW 196 or 3CRWE62092B Wireless LAN PC Card like a
4. CANI 3COM Wireless LAN PC Card Wireless LAN PC Card User Guide 3CRWE62092B 3CRSHPW 196 3CRSHPW 696 http w ww 3com com http w ww support 3com com registration frontpg pl Published M arch 2002 User guide version 1 0 0 SL 1110 3Com Corporation 5400 Bayfront Plaza Santa Clara California 95052 8145 Copyright 2002 3Com Corporation All rights reserved No part of this documentation may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from 3Com Corporation 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change 3Com Corporation provides this documentation without warranty term or condition of any kind either implied or expressed including but not limited to the implied warranties terms or conditions of merchantability satisfactory quality and fitness for a particular purpose 3Com may make improvements or changes in the product s and or the program s described in this documentation at any time 3Com is a registered trademark and the 3Com logo is a trademark of 3Com Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation All other company and product names may be trademarks of the respective companies with which they are asso
5. E 1 Inserting Your Wireless LAN PC Card 2 Antennas 2 Confirming Device Installation 3 Installing 3Com Wireless LAN Manager 3 Using Wireless LAN Manager 3 Troubleshooting 5 Diagnosing Problems 5 Wireless LAN PC Card LED Indicators 5 Uninstalling the PC Card 6 Uninstalling Wireless LAN Manager 7 Updating the Wireless LAN PC Card Driver 8 Windows XP and 2000 8 WindowsMeand 98 SE 8 Technical Support 9 Online Technical Services 9 World Wide Web Site 9 3Com Knowledgebase Web Services 9 3Com FIP Site 9 Support from Your Network Supplier 10 Support from 3Com 10 Returning Products for Repair 10 Regulatory Compliance Information 11 FCC Part 15 Notice Applicable to use within the USA 11 Unintentional Radiator 11 Manufacturer s Declaration of Conformity 12 Industry Canada Notice Applicable for use within Canada 12 Avis de conformit a la r glementation d Industrie Canada 12 Safety Notice 12 European Community CE Notice 13 1 1 Installing Your Wireless LAN PC Card and Wireless LAN Manager Installation CD The Installation CD contains Setup programs and drivers for Windows XP 2000 Millennium Edition Windows Me and 98 Second Edition SE 3Com Wireless LAN M anager READM E TXT file with updated information about your Wireless LAN PC Card This Wireless LAN PC Card User Guide Adobe Acrobat Reader Windows XP 2000 Me and 98 SE If you are accessing this guide as part of your PC Card installation skip to step
6. M atters ERM Wideband Transmission systems data transmission equipment operating in the 2 4GHz ISM band and using spread spectrum modulation techniques n ETN 301 489 17 V 1 1 1 09 2000 Electromagnetic compatibility and Radio spectrum Matters ERM ElectroM agnetic Compatibility EM C standard for radio equipment and services Part 17 Specific conditions for Wideband data and HIPERLAN equipment n EN 60950 Safety of information technology equipment including electrical business equipment Due to frequency restrictions it is necessary to select your country before using this radio device Refer to your 3Com Wireless LAN Manager online help for details 3Com Wireless LAN PC Card User Guide version 1 0 0 Published April 2002 13
7. ball point pen press it to extend and use it press it again to retract or disable it NOTE The antenna on the 3CRSHPW 196 or 3CRWE69092B Wireless LAN PC Card must be extended for you to connect to your wireless network Confirming Device Installation Confirming Device Installation 1 With your PC Card installed in the computer double click the M y Computer icon If you are running Windows XP click Start gt Control Panel and go to step 3 2 Double click the Control Panel icon 3 Double click the System icon The System Properties window appears detailing your system setup Click the Device Manager tab A list of devices appears arranged by type If you are using Windows XP or 2000 click the Hardware tab and click Device M anager Double click Network Adapters One entry appears either 3Com 3CRSHPW_96 Wireless LAN PC Card or 3Com 3CRWE62092B Wireless LAN PC Card Double click the entry to display a description of the current status The device status should indicate This device is working properly Close the windows you have opened until you return to the desktop Installing 3Com Wireless LAN Manager li NOTE Wireless LAN M anager defaults to automatically connect to any wireless network and no security This default allows a basic connection to an access point After installation consult with your network administrator and refer to 3Com s Wireless LAN Manager s online help to change the service
8. ciated Unless otherwise indicated 3Com registered trademarks are registered in the United States and may or may not be registered in other countries If there is any software on removable media described in this documentation it is furnished under a license agreement included with the product as a separate document or in the hard copy documentation If you are unable to locate a copy please contact 3Com and a copy will be provided to you UNITED STATES GOVERNMENT LEGEND If you are a United States government agency then this documentation and the software described herein are provided to you subject to the following All technical data and computer software are commercial in nature and developed solely at private expense Software is delivered as Commercial Computer Software as defined in DFARS 252 227 7014 June 1995 or as a commercial item as defined in FAR 2 101 a and as such is provided with only such rights as are provided in 3Com s standard commercial license for the software Technical data is provided with limited rights only as provided in DFAR 252 227 7015 Nov 1995 or FAR 52 227 14 June 1987 whichever is applicable You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in or delivered to you in conjunction with this user guide Contents Installing Your Wireless LAN PC Card and Wireless LAN Manager Installation CD 1 Windows XP 2000 Me and 98 S
9. e Remove Click Remove a uF WN When the uninstall is complete remove the adapter and restart your computer 2 Troubleshooting Updating the Wireless LAN PC Card Driver To update your Wireless LAN PC Card driver software find your operating system below then follow the procedure Windows XP and 2000 1 2 Insert your Wireless LAN PC Card into the PC card slot In Windows 2000 select Start gt Settings gt Control Panel then double click the System icon In Windows XP from your desktop or start menu right click M y Computer and select Properties Select the Hardware tab and click Device M anager 4 If necessary click the plus sign to expand the Network Adapters tree In Windows 2000 double click the appropriate entry 3Com 3CRSHPW_96 Wireless LAN PC Card or 3Com 3CRWE62092B Wireless LAN PC Card select the Driver tab and click Update Driver In Windows XP right click 3Com Wireless LAN Adapter and select Update Driver 6 Insert the Installation CD The Hardware Update Wizard window appears 7 In Windows 2000 click Display list of known drivers so that can choose a specific driver and click Next In Windows XP select Install from a list or specific location Advanced and click Next 8 In Windows XP select Don t search will choose the driver to install and click Next 9 When you are prompted to select an adapter click Have Disk and enter the drive 10 11 letter for the Installa
10. ent et devrait tra plac loin des fen tres afin de fournir un cran de blindage maximal L installateur du pr sent mat riel radio doit s assurer que l antenne est situ e ou point e de mani re ce que cette derni re n mette pas de champs radio lectriques sup rieurs aux limites sp cifi es par Sant Canada pour le grand public condulter le Code de s curit 6 disponible sur le site Web de Sant Canada l adresse suivante www hc sc gc ca rpb Industry Canada IC Emissions Compliance Statement This Class B digital apparatus complies with Canadian ICES 003 Avis de conformit la r glementation d Industrie Canada Cet appareil num rique de la classe B est conform la norme NM B 003 du Canada Safety Notice This device has been tested and certified according to the following safety standards and is intended for use only in Information Technology Equipment which has been tested to these or other equivalent standards UL Standard 60950 3rd Edition CSA C22 2 No 60950 IEC 60950 EN 60950 12 European Community CE Notice European Community CE Notice Marking by the symbol CEO indicates compliance with the essential requirements of Directive 73 23 EC and the essential requirements of articles 3 1 b 3 2 and 3 3 of Directive 1999 5 EC Such marking is indicative that this equipment meets or exceeds the following technical standards n EN 300 328 2 Electromagnetic compatibility and Radio spectrum
11. ite World Wide Web Site To access the latest networking information on the 3Com Corporation World Wide Web site enter this URL into your Internet browser http www 3com com This service provides access to online support information such as technical documentation and a software library as well as support options that range from technical education to maintenance and professional services 3Com Knowledgebase Web Services The 3Com Knowledgebase is a database of technical information to help you install upgrade configure or support 3Com products The Knowledgebase is updated daily with technical information discovered by 3Com technical support engineers This complimentary service which is available 24 hours a day 7 days a week to 3Com customers and partners is located on the 3Com Corporation World Wide Web site at http knowledgebase 3com com 3Com FTP Site Download drivers patches software and MIBs across the Internet from the 3Com public FTP site This service is available 24 hours a day 7 days a week To connect to the 3Com FTP site enter the following information into your FTP client Hostname ftp 3com com Username anonymous a Password lt your Internet e mail address gt NOTE With Web browser software such as Netscape Navigator and Internet Explorer you do not need a user name and password A Technical Support Support from Your Network Supplier If you require additional assistance consult
12. l tow Double click the System icon If you are using Windows XP or 2000 click the Hardware tab The System Properties window appears detailing your system setup c Click Device M anager A list of devices appears arranged by type Qa Double click Network Adapters One entry appears either 3Com 3CRSHPW_96 Wireless LAN PC Card or 3Com 3CRWE62092B Wireless LAN PC Card e From the Action menu select Remove If you are using Windows XP or 2000 select Uninstall f Click OK g Close the open windows until you return to the desktop Uninstalling Wireless LAN Manager 3 Retract the antenna if you are using the 3CRSHPW196 or 3CRWE62092B adapter 4 Remove the adapter 5 Restart the computer CAUTION To avoid damaging the card do not pull on the antenna Refer to your computer s documentation for PC Card removal instructions 3CRWE62092B Uninstalling Wireless LAN Manager Normally you would not uninstall the Wireless LAN M anager software however in case a problem arises you may want to uninstall and reinstall it You can uninstall Wireless LAN Manager any time following the installation The uninstall removes desktop icons registry entry files and files used by the adapter 1 If you are using Windows 2000 Me or 98 SE click Start gt Settings gt Control Panel If you are using Windows XP click Start gt Control Panel Click Add Remove Programs Select 3Com Wireless LAN M anager Click Chang
13. nstallation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures n Reorient or relocate the receiving antenna n Increase the separation between the equipment and receiver a Connect the equipment into an outlet on a circuit different from that to which the receiver is connected n Consult the dealer or an experienced radio TV technician for help This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undersired operation 2 The user may find the following booklet prepared by the Federal Communications Commission helpful The Interference Handbook This booklet is available from the U S Government Printing Office Washington D C 20402 Stock No 004 000 00345 4 11 Regulatory Compliance Information Manufacturer s Declaration of Conformity 3Com Corporation 3930 W Pa
14. revision levels a Diagnostic error messages a Details about recent configuration changes if applicable Returning Products for Repair Before you send a product directly to 3Com for repair you must first obtain an authorization number Products sent to 3Com without authorization numbers will be returned to the sender unopened at the sender s expense To obtain an authorization number go to the Web site listed above for your region 10 Regulatory Compliance Information NOTE This product contains encryption It is unlawful to export out of the U S without obtaining a U S Export License FCC Part 15 Notice Applicable to use within the USA CAUTION FCC Radio Frequency Exposure Notice This device generates and radiates radio frequency energy In order to comply with FCC radio frequency radiation exposure compliance requirements a separation distance of at least 2 5 cm 1 0 inch must be maintained between the antenna of the device and all persons This product does not contain any user serviceable components Any unauthorized product changes or modifications will invalidate 3Com s warranty and all applicable regulatory certifications and approvals Unintentional Radiator WARNING This equipment has been tested and found to comply with the limits for a Class B digital device as applicable pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential i
15. rkway Blvd PO Box 704010 West Valley City UT 84119 800 527 8677 Declares that the Product Date January 31 2002 Brand Name 3Com Corporation Model Number SL 1110 Equipment Type 802 11b Wireless PC Card Complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 3Com Corporation SL 1110 FE Tested To Comply With FCC Standards FOR HOME OR OFFICE USE Industry Canada Notice Applicable for use within Canada This device complies with Canadian RSS 210 To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment or its transmit antenna that is installed outdoors is subject to licensing The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF field in excess of Health Canada limits for the general population consult Safety Code 6 obtainable from Health Canada s website www hc sc gc ca rpb Avis de conformit la r glementation d Industrie Canada Cet appareil est conform la norme CNR 210 du Canada Pour emp cher que cet appareil cause du brouillage au service faisant l objet d une licence cet appareil doit tre utilis l int rieur seulem
16. tion CD or enter the directory on your hard drive where the updated driver is located Click Continue Select either 3Com 3CRSHPW_96Wireless LAN PC Card or 3Com 3CRWE62092B Wireless LAN PC Card and click Next Follow the prompts through the remainder of the driver update When the installation has completed click Finish Windows Me and 98 SE 1 uF W N N O Insert your Wireless LAN PC Card into the PC card slot From the Windows Start menu select Settings then select Control Panel Double click the System icon then select Device M anager In the Device M anager window expand the Network Adapters list Select either 3Com 3CRSHPW_96Wireless LAN PC Card or 3Com 3CRWE62092B Wireless LAN PC Card and click Properties Select Driver and click Update Driver In the Update Device Driver Wizard follow the prompts to install the upgrade 8 When prompted click Restart for the changes to take effect Technical Support 3Com provides easy access to technical support information through a variety of services This appendix describes these services Information contained in this appendix is correct at time of publication For the most recent information 3Com recommends that you access the 3Com Corporation World Wide Web site Online Technical Services 3Com offers worldwide product support 24 hours a day 7 days a week through the following online systems a World Wide Web site a 3Com Knowledgebase Web Services a 3Com FIP s
17. ug and Play BIOS No network association exists when the computer becomes active again after being in sleep mode or after the Wireless LAN PC Card is removed and reinserted Log out and log in again or restart the computer to restore the connections Wireless LAN PC Card LED Indicators Condition Description Off The computer does not recognize the Wireless LAN PC Card Flashing on and off The Wireless LAN PC Card has power Flickering Data transfer is taking place 2 Troubleshooting Uninstalling the PC Card Previous installations or interrupted installation attempts sometimes leave problems that affect card operation Possible problems include a Wireless LAN PC Card fails to function Operating system does not detect the Wireless LAN PC Card m System issues a warning tone at start up If the installation is unsuccessful your best course may be to completely uninstall the card and repeat the installation procedure CAUTION Exit any networking applications and remove the Wireless LAN PC Card before uninstalling the card 1 Make sure you have exited any networking applications 2 Use the standard operating system procedure to remove the card driver The procedure for Windows XP 2000 Windows Me and Windows 98 SE is shown below a If you are using Windows 2000 Me or 98 SE click Start gt Settings gt Control Panel If you are using Windows XP click Start gt Control Pane
18. wn device Remove the unknown device and repeat the installation procedure Make sure you insert the 3Com CD when the installation calls for it and that you wait for it to come up to speed in the drive The Windows Add Hardware Wizard was unable to locate the Wireless LAN PC Card drivers You may have had no CD or the wrong CD inserted in the drive or the 3Com CD may not have been ready when the wizard looked for the drivers Installation program does not finish or the driver fails to load Use the Device M anager to resolve resource conflicts that may exist Select System from the Control Panel and then click the Device Manager tab Network association is intermittent If you are using a 3CRSHPW 196 or 3CRWE62092B PC Card make sure the XJACK antenna attached to the end of the card is extended Try reorienting the antenna For best use of the antenna Keep the area around the antenna clear from materials that could block radio transmission such as metal objects electronic devices and cordless telephones If the signal is weak change the direction of the antenna slightly f necessary move your computer a few inches to find a better signal Computer operating system does not recognize the card If you are using a PC Card make sure the card is properly inserted in the slot and PCM CIA support is installed Check whether a card is already in use Windows XP 2000 Me and 98 SE Check whether the computer has a Pl
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