3Com 3500 Network Router User Manual
Contents
1. Part Number MB Application Processor 16 on board 16 SIMM 10001299 32 Frame Processor 4 on board 16 SIMM 10001299 20 Flash 8 on board 8 SIMM 531 00007 000 16 For installation instructions see the System Processor Memory Upgrade Installation Guide You are now ready to install the media modules For instructions see the e 6 Module Installation Guide that is shipped with each module or the chapter on Installing Modules in the Getting Started Guide A N CAUTION Electrostatic discharge ESD can damage components on a module causing complete or intermittent failures ESD damage occurs when the module is improperly handled Before you handle a module be sure to read and follow the ESD safety information that is provided in the Module Installation Guide Cable your system to connect the system processor ports and media Cable Processor t i K and Media Modules modules to your network For information on cabling system processor ports and media modules see the chapter on cabling in the Getting Started Guide or the installation guide for each module Power Up the System 8 1 N To get your system powered up and ready to operate Verify that each unused slot is covered with a blank faceplate To view possible error messages while the system is running power up diagnostics connect a terminal workstation or PC with terminal emulation software to the system s terminal serial port See the next section and Table 5 On2. of band interface In band interface In band VLAN based interface 1 Defining a Management Interface You define a management interface in one of two ways m Out of band This method uses a dedicated network for management data A management interface must be configured for the out of band Ethernet port on the system processor module a In band This method manages the system and its attached LANs over the same network that carries your regular data traffic An IP address must be configured on a port on an installed media module You can use any media type For detailed information on defining a management interface see the chapter on Management Access in the mplementation Guide To define a management interface on the system processor for out of band management From the top level of the Administration Console enter management ip interface define The system prompts you for the interface parameters To accept the current value shown in brackets at any prompt press Return 2 Enter the IP address of the management interface 3 Enter the subnet mask of the management interface O U A W You can define a VLAN or a port based router interface for in band management To define a VLAN based management interface on a media module port for in band management Define an IP VLAN as described in the chapter on VLANs in the Command Reference Guide Define an IP interface From the top level of the Administrat
3. or may not be registered in other countries 3Com the 3Com logo and CoreBuilder are registered trademarks of 3Com Corporation All other company and product names may be trademarks of the respective companies with which they are associated http www 3com com Part Number 10012641 Published August 1999
4. the back panel insert the power cord into the power receptacle See CAUTION To prevent a possible fire hazard verify that the power cord is fully inserted If the spring loaded power supply latch partially covers the power receptacle it is because the power supply is not fully inserted and the locking pin cannot fully extend into its slot Figure 1 System Power Receptacle Power Supply latch Power Supply No 2 Power Supply No 1 3 Insert the other end of the power cable into a power outlet 4 Repeat steps 2 and 3 for the second power supply if you have one Power up Diagnostics The system runs diagnostic software at power up This software verifies that every component in the system is operating correctly If any component fails during power up diagnostics the system either fails to power up or the faulty module comes up but all of its ports are out of service When the system comes up verify which modules if any have failed diagnostics by checking the module LEDs against the tables in the module installation guides or by viewing the system configuration display in the Administration Console if you have connected the system to a workstation or in the System Summary form on the WebConsole During power up the system processor LEDs provide information on components in your system as shown in Table 4 Table 4 System Diagnostics System Processor LED Activity LED Name Color Description PWR Steady green Syst
5. Quick Installation Guide For the CoreBuilder 3500 System This guide provides quick installation procedures for the CoreBuilder 3500 system It is intended for the network administrator who has experience installing communications equipment System Setup Tasks To get your system and its components to the state at which you can connect to your network follow the setup tasks in the figure If you need more information on each setup task see the related sections in this guide or the complete details in the indicated documents Determine Site Requirements e Getting Started Guide Appendix C e Software Installation and Release Notes Administer and Operate the System e Command Reference Guide and Unpack the CoreBuilder 3500 System e Unpacking Instructions Implementation Guide on the Software and Documentation CD Solve Problems e This guide e Getting Started Guide Chapter 7 Install the System ona Table Top or in a Rack e Getting Started Guide Chapter 2 al Il m Configure the System for Management e Getting Started Guide Chapter 6 Install the Additional Power Supply Optional e Power Supply Assembly Removal and Replacement Guide Power Up the System Install the Memory Upgrade e Getting Started Guide Chapter 5 SIMMs for Systems at Release 1 2 or Earlier e System Processor Memory Upgrade Installation Guide Attach Cables to the System In
6. em is receiving power RUN Steady green System is running diagnostics Blinking green System is operational PSI or PS2 Steady yellow Additional power supply if installed is not plugged in or is out of specification SYS Steady yellow System processor has failed Blinking yellow A hardware software mismatch has occurred Configure System for Management 9 Your system is shipped from the factory with IEEE 802 1D Spanning Tree bridging disabled To configure system features for your particular networking environment you must first establish management access Initially you can only manage your system locally through a direct terminal connection to the terminal serial port You use this interface to contigure additional access mechanisms as shown in Table 5 For more information on access mechanisms see chapter on Quick Setup for Management Access in the Getting Started Guide Table 5 Management Access Mechanisms Access Mechanism Access Description Interface Terminal Access the Administration Terminal serial port Console locally and stay attached during system reboots Modem Access the Administration Modem serial port Console from remote sites IP a Access the Administration Port assigned an IP Console using address Telnet commands OR a Use an external SNMP management application to communicate with the SNMP agent OR a Access the system s Web Management software across the Internet with a Web browser Out
7. erted Recommended action a Remove the module and reinsert It Possible source of problem a Module did not successfully complete the power up diagnostics Recommended actions Reboot the system a Ifthe ERR LED remains yellow contact your network supplier or 3Com Technical Support Possible source of problem a Module did not successfully complete power up diagnostics a An error condition has occurred with the associated port or the port has been disabled through the Administration Console or WebConsole Recommended actions 1 Verify that all cables are firmly inserted into the system s affected port and the attached device Check the L LED Link Port Status Test for faulty cables 4 Ifthe ELED Error Port Status remains yellow contact your network supplier or 3Com Technical Support Administer and Operate System Technical Support For information on how to administer and operate the system see the Command Reference Guide the Command Quick Reference booklet the Implementation Guide the Software Installation and Release Notes and the Web Management User Guide If you experience system problems that are not addressed in this guide contact your network supplier or 3Com Technical Support Before you call gather the following information and have it available m System type and serial number m Maintenance agreement or purchase date and warranty information from the last two pages of the G
8. etting Started Guide or the relevant module or tield replaceable unit installation guide m Software revision number a Brief description of the problem Some of this information can be viewed in the system display on the Administration Console See the Command Reference Guide for more information For information on where to call see Appendix D Technical Support in the Getting Started Guide 3Com Corporation 5400 Bayfront Plaza Santa Clara California 95052 8145 Copyright 1999 3Com Corporation All rights reserved No part of this documentation may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from 3Com Corporation 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change 3Com Corporation provides this documentation without warranty term or condition of any kind either implied or expressed including but not limited to the implied warranties terms or conditions of merchantability satisfactory quality and fitness for a particular purpose 3Com may make improvements or changes in the product s and or the program s described in this documentation at any time Unless otherwise indicated 3Com registered trademarks are registered in the United States and may
9. ion Console enter ip interface define The system prompts you for the interface parameters To accept the current value shown in brackets at any prompt press Return Enter the IP address of the management interface Enter the subnet mask of the management interface Enter vlan Enter the index of the VLAN to associate with the interface Example Select menu option ip interface define Enter IP address 158 101 134 62 Enver subnet mask 255 255 255 0 Enter interface type vlan port vlan vlan Enter VLAN interface index 1 12 15 1 In band port based Asan alternative to a VLAN based management interface you can define interface a port based router management interface for in band management gt If you use this type of management interface all VLANs are removed a default VLAN is created and the VLAN mode changes to allClosed To define a port based interface 1 Define an IP interface From the top level of the Administration Console enter ip interface define The system prompts you for the interface parameters To accept the current value shown in brackets at any prompt press Return Enter the IP address of the management interface Enter the subnet mask of the management interface Enter port U A W N The system informs you what will happen to the current VLAN configuration if you choose to continue with yes 6 Enter the bridge port number Example Select menu option ip interface defi
10. ll the System Before You Begin Before you install the system Move the system close to where you plan to install it and close to a power receptacle m Have a No 2 Phillips screwdriver available a Have the hardware kit available See Table 2 Table 2 System Hardware Mounting Kit Item Qty Usein Rubber feet self adhesive 4 Installing the system on a table top Mounting brackets 2 Installing the system in the distribution rack 8 32 x 1 2 Phillips flat head 8 Installing the distribution rack mounting screws brackets 10 32 x 1 2 Phillips pan head 4 Installing the system in the distribution screws rack Determine whether you are installing the system on a tabletop or in a distribution rack For complete installation instructions see the chapter on Installing the System in the Getting Started Guide WARNING Hazardous energy exists within the system Always be careful to avoid electric shock or equipment damage Many installation and troubleshooting procedures should be performed only by trained technical personnel Install Optional Power Supply Install Optional Memory Upgrade A The system operates using a single power supply assembly and is shipped with one power supply installed You can add a second power supply to the system The additional power supply is orderable and shipped separately WARNING Removal or replacement of a power supply is to be performed by trained technical personnel only Do n
11. nd Steps to Take Possible source of problem a Diagnostic software is not running Recommended actions a Contact your network supplier or 3Com Technical Support Possible sources of problem Power supply is not fully inserted a Power supply is out of specification Recommended actions 1 Verify that the power cord is fully inserted at both ends 2 If the system still does not operate contact your network supplier or 3Com Technical Support Possible source of problem a System processor has failed Recommended actions 1 Verify that the power cord is fully inserted at both ends 2 Contact your network supplier or 3Com Technical Support Possible sources of problem a Hardware software mismatch Recommended actions 1 If you have added a new module remove it and reboot the system 2 If you have just updated software reload the old version of software 3 Contact your network supplier or 3Com Technical Support for hardware softtware incompatibility information Table 7 Troubleshooting Abnormal Status on System Processor LEDs continued LED Status TEMP LED lights yellow FAN LED lights yellow Possible Sources of Problem and Steps to Take Possible sources of problem System temperature is too high Wiring closet is too hot System vents are blocked System fans are not operating System processor has failed Thermal sensor is faulty Recommended actions 1 2 Disconnect all power co
12. ne Enter IP address 158 101 134 62 Enter subnet mask 255 255 255 0 Enter interface type vlan port vlan port VLAN mode must be changed to allClosed to support this interface This will remove all VLANs then re create the Default VLAN continue n y y y Select bridge port 1 12 15 1 These management access mechanisms are described more completely in the Quick Setup for Management Access chapter in the Getting Starting Guide and the Management Access chapter in the Implementation Guide Solve Problems 5l Table 6 Table 7 and Table 8 explain how to identify and correct certain system problems and suggest some things to do if you cannot resolve a problem See Technical Support on page 15 for details Table 6 Troubleshooting Power Failures Symptom Possible Sources of Problem and Steps to Take System does not power up Possible sources of problem m System is not receiving power a Power supply has malfunctioned Recommended actions 1 Verity that the building s power outlet has power 2 Check that the power cord Is firmly inserted in the system and into the building s power outlet 3 If the system still does not operate contact your network supplier or 3Com Technical Support Table 7 Troubleshooting Abnormal Status on System Processor LEDs LED Status RUN LED does not light PS1 or PS2 LED lights yellow SYS LED lights yellow SYS LED blinks yellow Possible Sources of Problem a
13. ot attempt to remove or replace a power supply if you do not have the proper training from 3Com For training information call 1 800 NET 3COM in the United States and Canada For training information elsewhere visit the 3Com Website at www 3com com For installation instructions see the Power Supply Assembly Removal and Replacement Guide or Appendix B in the Getting Started Guide If your system processor is running system software at Release 1 2 or earlier you must install the Expansion Memory Kit 3Com Part Number 3C35010 before you can run Release 2 or 3 of the system software Table 3 lists the memory configuration as shipped from the factory at Release 1 2 or earlier together with the Application Processor AP Frame Processor FP and Flash memory sizes after you have installed the Expansion Memory Kit To see the size of memory on your system enter system display in the Administration Console Additional memory for your system is provided in packages called Single In line Memory Modules SIMMs When you upgrade the system memory you must upgrade all three memory SIMMs CAUTION To prevent damage to components when you handle them A N always wear an electrostatic discharge ESD wrist strap Verify that the strap makes good skin contact and that you are properly grounded Table 3 System Memory Configuration at Release 1 2 or Earlier Factory Available Total Installed Expanded Memory Memory Location Memory MB Memory MB
14. rds Verify that the room temperature meets the system specifications See Appendix A System Specifications in the Getting Started Guide If the temperature is too high lower the room thermostat and wait until the room temperature meets the specifications Verify that nothing blocks the airflow around the system s vents Verity that the system fans are working Restart the system If the TEMP LED still lights either the room temperature is still too high or the system processor is faulty Disconnect all power cords and contact your network supplier or 3Com Technical Support Possible source of problem Fan has slowed or shut down Recommended actions 1 Disconnect all power cords If the system is not over temperature that is if the TEMP LED is not lit you can continue to run the system until service is scheduled However the system should be serviced Contact your network supplier or 3Com Technical Support Table 8 Troubleshooting Abnormal Activity on the Module Status LEDs Module LED Status PWR LED lights yellow INS LED lights yellow ERR LED lights yellow E LED Error Port Status lights yellow Possible Sources of Problem and Steps to Take Possible source of problem a Module is not fully inserted a Module has failed Recommended actions a Verify that the module is fully inserted a Replace the module with a new one Possible source of problem a Module is partially ins
15. stall Media Modules Processor and the Modules e Module installation guides e Getting Started Guide Chapter 4 e Module installation guides Installing the System Determine Site Requirements Unpack the System A To install the system in your network follow the steps in this section WARNING For safety reasons and to ensure adequate cooling airflow install blank faceplates over all empty slots Install the system in an area that meets the requirements in Table 1 Table 1 System Site Requirements Location a Ambient room temperature O to 50 C 32 to 122 F at sea level a Operating humidity 10 to 90 relative humidity noncondensing a Storage humidity 10 to 95 relative humidity noncondensing a A level surface for system installation Power a Heat dissipation 362 Watts a Power source location Power source within approximately 1 8 meters 6 feet a Input voltage options 90 VAC to 264 VAC Current rating 100 VAC at 3 8 amperes maximum 240 VAC at 1 5 amperes maximum For more information see Appendix A System Specifications and Appendix C Site Requirements and Safety Codes in the Getting Started Guide Check the packing slip to verity that you have all components The system is shipped with one system processor module and one power supply installed If you have ordered a second power supply for the system be sure that it is available for installation Insta
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