RocketFish RF-MFH2 User guide
Contents
1. Resetting your hotspot Caution When you reset your hotspot all settings revert to the default values including your password and any security settings you may have configured To reset your hotspot 1 Make sure that your hotspot is turned on 2 Findthe reset button on your hotspot Reset button 3 Inserta small pointed object such as a paper clip into the pin hole that protects the reset button then press down on the button for about 15 seconds Your list of wireless networks will now show the original default network when you first configured your device 4 Setupyou hotspot again and reconfigure it See Connecting to your hotspot using Wi Fi on page 10 RF MFH2 3G Mobile Hotspot Specifications Specifications are subject to change without notice General Name Model Approvals Weight Dimensions W x D x H Wireless network dual mode Wireless network Wi Fi mode Default Network Name SSID Battery LED Chip set Interface type Best Buy Connect RF MFH2 RF MFH2 COFETEL NOM CDG 2 05 oz 58 g 2 32 0 35 x 3 5 ins 59 mm x 9 mm x 89 mm CDMA 1X EV DO 802 11 b g Best Buy Connect the last 4 digits of the MAC address Secure Size 1150 mAh Time to full charge AC charger 2 5 hrs when not in use Time to full charge computer USB cable 7 8 hrs when not in use Two Power and 3G indicators QUALCOMM MDM6085 micro USB Port for computer micro USB for device cable not included2. CDMA Technology Bands Technology Band designation Transmit band Receive band Environmental Operating temperature Storage temperature Drop Vibrational stability CDMA Rev A Rev 0 1XRTT 800 1900 MHz 824 7 848 31 MHz 1851 25 1908 75 MHz 1851 25 1908 75 MHz 1931 25 1988 75 MHz 14 F to 113 10 45 C 4 F to 149 F 20 65 C 3 28 feet drop no damage fully operational 5 Hz to 500 Hz 0 1 octave second RF MFH2 3G Mobile Hotspot Legal notices Federal Communications Commission Notice FCC United States This equipment has been tested to and found to be within the acceptable limits for a Class B digital device pursuant to part 15 ofthe FCC Rules and Industry Canada ICES 003 These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment This equipment generates radio frequency energy and is designed for use in accordance with the manufacturer s user manual However there is no guarantee that interference will not occur in any particular installation If this equipment causes harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the
3. gt rocketfis 2705 rocket mobile 3G Mobile Hotspot Contents Important safety instructions Introduction Features Package contents Best Buy Connect Components Power button LED Service status LED indicator System requirements Using your hotspot for the first time Removing the tab and charging the battery Turning your mobile hotspot on and off Disconnecting from the Internet Customizing settings Changing the password Setting up a temporary hotspot Maintaining Troubleshooting Resetting your hotspot Specifications Legal notices One year limited warranty OO Ui Ui Ui Ui CO RF MFH2 3G Mobile Hotspot fish 2 Important safety instructions 1 2 3 4 5 6 7 8 10 11 12 13 1 15 Read these instructions Keep these instructions Heed all warnings Follow all instructions Do not use this apparatus near water Clean only with a dry cloth Do not block any ventilation openings Install in accordance with the manufacturer s instructions Do not install near any heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat Do not defeat the safety purpose of the polarized or grounding type plug A polarized plug has two blades with one wider than the other A grounding type plug has two blades and athird grounding prong The wide blade or the third pron
4. IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER THE WARRANTY PERIOD SOME STATES PROVINCES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR PROVINCE TO PROVINCE Contact Rocketfish For customer service please call 1 800 620 2790 www rocketfishproducts com Best Buy Connect Customer Care 866 652 4141 BestBuyConnect response bestbuy com https www BestBuyConnect com Distributed by Best Buy Purchasing LLC 7601 Penn Avenue South Richfield Minnesota U S A 55423 3645 2011 BBY Solutions Inc All rights reserved ROCKETFISH is a trademark of BBY Solutions Inc Registered in some countries Best Buy Connect is a registered trademark of Best Buy Connect LLC Minneapolis MN 55402 Best Buy Connect LLC All Rights Reserved All other products and brand names are trademarks of their respective owners RF MFH2 3G Mobile Hotspot RF MFH2 3G Mobile Hotspot un 2 www rocketfishproducts com 800 620 2790 Distributed by Best Buy Purchasing LLC 7601 Penn Avenue South
5. Mobile Hotspot Internet Connection Y Connection Status IP Address Roaming No Mask Received Gateway Transmitted KB DNS Connected Time WiFi gt GPS Local Search Data Meter RF MFH2 Click Password in the menu bar The Password section opens Type the current password in the Current Password box The default password is admin Type your new password in the New Password and Verify New Password boxes Click Apply Note Record your new password If you forget your password you have to reset your hotspot before you can use the Web browser interface again RF MFH2 3G Mobile Hotspot Setting up a temporary hotspot You can set up a secure temporary hotspot to let a maximum of five devices access your hotspot at one time When set up a temporary hotspot your hotspot generates a temporary network name and network key that you can use to let others connect to your mobile hotspot without having to change the security settings on your secure profile To set up a temporary hotspot 1 Click Wi Fi on the menu bar then click Wi Fi Profile 2 Click the Profile list A to select Temporary Hotspot You see a new temporary network name SSID and network key In the example shown below the temporary network name is Best Buy Connect xxxx Temp and the temporary network key is 12345 Wi Fi Wi Fi Profile Apply Cancel 3 Click Apply Your mobile hotspot restarts and you must reconnect to your
6. an approved charging accessory to charge your mobile hotspot Use of an incompatible charger may cause damage to your hotspot and void the warranty Note For tips and safety information about battery usage see Important safety instructions on page 3 Turning your mobile hotspot on and off To turn on your mobile hotspot Press and hold the D button until the power LED lights solid green To turn off your mobile hotspot Press and hold the b button until the power LED turns off RF MFH2 3G Mobile Hotspot Connecting to your hotspot using Wi Fi You can connect as many as five Wi Fi enabled devices To connect to your hotspot using Wi Fi 3 4 Note Disconnect your mobile hotspot from the power supply before starting activation Tip The default network name SSID for your mobile hotspot is Best Buy Connect xxxx Secure Your SSID and 11 digit network key are printed on the back of your hotspot The xxxx are the last four characters of your hotspot s MAC address Press the power button on your hotspot The power button LED lights Use your Wi Fi manager on your device to connect it to your hotspot The settings in your Wi Fi manager must match your hotspot settings The default network name SSID and password for your hotspot are on the label on the back of the hotspot The SSID and password also appear on the Quick Setup Guide Open your Web browser and enter http bestbuyconnect mifi or http 192 168 1 into
7. hotspot because a label could alter the sensitivity of the antenna Do not force the power cord into the micro USB port Do not apply force to the top or bottom of your hotspot Battety tips and safety instructions Some batteries perform best after several full charge discharge cycles Battery life depends on the network signal strength temperature features and accessories you use Always use the original supplied battery and charger The warranty does not cover damage caused by unapproved batteries and or chargers New batteries or batteries stored for a long time may take more time to charge When charging your battery keep it near room temperature When storing your battery keep it uncharged in a cool dark dry place Never expose batteries to temperatures below 14 F 10 C or above 113 F 45 C Never leave your hotspot in an unattended vehicle due to uncontrollable temperatures that may be outside the desired temperature for your hotspot or battery It is normal for batteries to gradually wear down and require longer charging times If you notice a change in your battery life you probably need to purchase a new battery Proper battery use and disposal Contact your local recycling center for correct battery disposal Warning Never dispose of batteries in a fire because they may explode Warning In event of a battery leak Do not allow the liquid to come in contact with the skin or the eyes If contact has b
8. only authorized for use in Mobile applications At least 8 inches 20 cm of separation between the antenna and the user s body must be maintained at all times SAR Levels The FCC has granted an Equipment Authorization for this wireless modem with all reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines RF MFH2 3G Mobile Hotspot Cellular Service Agreement 3G Mobile Hotspot uses a wireless digital service that is furnished by Best Buy Connect a mobile virtual network operator MVNO The MVNO disclaims all liability of any nature to the customer and any third party whether direct indirect incidental or consequential arising out of the customers s user of the 3G Mobile Hotspot and customer agrees that customer shall have no claims against the MVNO of any kind with respect thereto RF MFH2 3G Mobile Hotspot One year limited warranty Rocketfish Products Rocketfish warrants to you the original purchaser of this new RF MFH2 Product that the Product shall be free of defects in the original manufacture of the material or workmanship for one 1 year from the purchase of the Product Warranty Period This Product must be purchased from an authorized dealer of Rocketfish brand products and packaged with this warranty statement This warranty does not cover refurbished Product If you notify Rocketfish during the Warranty Period of a defect covered by this warranty that requires s
9. receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help This device complies with Part 15 ofthe Federal Communications Commission FCC Rules Operation is subject to the following two conditions This device may not cause harmful interference This device must accept any interference received including interference that may cause undesired operation WARNING DO NOT ATTEMPT TO SERVICE THE WIRELESS COMMUNICATION DEVICE YOURSELF SUCH ACTION MAY VOID THE WARRANTY THE MIFI DEVICE IS FACTORY TUNED NO CUSTOMER CALIBRATION OR TUNING IS REQUIRED CONTACT NOVATEL WIRELESS TECHNICAL SUPPORT FOR INFORMATION ABOUT SERVICING YOUR WIRELESS COMMUNICATION DEVICE NOTICE TO CONSUMERS Any changes or modification not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment NOTE The Radio Frequency RF emitter installed in your modem must not be located or operated in conjunction with any other antenna or transmitter unless specifically authorized by Novatel Wireless Technologies MODIFICATIONS The FCC requires that you be notified that any changes or modifications made to this device that are not expressly approved by Novatel Wireless may void your authority to operate the equipment RF Exposure FCC Equipment Authorization ID PKRNVWMIFI220 This device is
10. Richfield MN 55423 3645 USA 2011 BBY Solutions Inc All rights reserved ROCKETFISH is a trademark of BBY Solutions Inc All other products and brand names are trademarks of their respective owners 10 1094 ENGLISH
11. are on the go We ll activate your service and keep you connected with personal help and specialized support To access your online account log on to https www bestbuyconnect com Or click Manage My Account in the Connection Manager application RF MFH2 3G Mobile Hotspot Components on 55 On Description Reset button Resets your hotspot to the factory defaults See Resetting your hotspot on page 17 2 Battery compartment Insert the battery into this slot See Removing the tab and charging the battery on page 8 3 power button and LED Press to turn your hotspot on or off The LED indicates power battery and roaming activity See Power button LED on page 7 4 Micro USB port Plug the A C charger into this port 5 Service status LED indicator Indicates service and data modes See Service status LED indicator on page 7 Note The label on the bottom of your hotspot includes the preconfigured name of your network SSID and your network password also called a network key RF MFH2 3G Mobile Hotspot fish 2 Power button LED Not lit Solid Solid Green Blinking Red Blinking Solid Blinking Amber Service status LED indicator Your hotspot is not turned on Your hotspot is turned on and roaming Your hotspot is turned on and the battery is fully charged Your hotspot is turned on and in hibernate mode Your battery is critically low T
12. een made wash the affected area with large amounts of water and seek medical advice Seek medical advice immediately if a battery has been swallowed Do not disassemble or open crush bend or deform puncture or shred the battery RF MFH2 3G Mobile Hotspot fish 2 Do not short circuit a battery or allow metallic or conductive object to contact the battery terminals Battery usage by children should be supervised Avoid dropping your hotspot or the battery If hotspot or the battery is dropped especially on a hard surface and you suspect damage take it to a service center for inspection Introduction Congratulations on your purchase of the 3G mobile hotspot MiFi RF MFH2 This hotspot represents the state of the art in Wi Fi hotspot design and is designed for reliable and trouble free performance Features 3G mobile hotspot MiFi RF MFH2 3G Internet On the Go Compatible with Wi Fi enabled devices PCs smartphones MP3 players and eReaders Connect with up to five Wi Fi devices simultaneously Package contents 3G mobile hotspot Rechargeable lithium ion battery A C charger User Guide Quick Start Guide Best Buy Connect Welcome to Best Buy Connect We offer flexible mobile broadband options that let you connect to the Internet from practically anywhere in the US Using Best Buy Connect s mobile broadband service you can browse the Internet access files and send e mail when you
13. ervice terms of this warranty apply How long does the coverage last The Warranty Period lasts for one year 365 days beginning on the date you purchased the Product The purchase date is printed on the receipt you received with the product What does this warranty cover During the Warranty Period if the original manufacture of the material or workmanship of the Product is determined to be defective by an authorized Rocketfish repair center or store personnel Rocketfish will at its sole option 1 repair the Product with new or rebuilt parts or 2 replace the Product at no charge with new or rebuilt comparable products or parts Products and parts replaced under this warranty become the property of Rocketfish and are not returned to you If service of Products and parts are required after the Warranty Period expires you must pay all labor and parts charges This warranty lasts as long as you own your Rocketfish Product during the Warranty Period Warranty coverage terminates if you sell or otherwise transfer the Product How to obtain warranty service Ifyou purchased the Product at a retail store location take your original receipt and the Product to the store you purchased it from Make sure that you place the Product in its original packaging or packaging that provides the same amount of protection as the original packaging If you purchased the Product from an online web site mail your original receipt and the Product to the add
14. g are provided for your safety If the provided plug does not fit into your outlet consult an electrician for replacement of the obsolete outlet Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the apparatus Only use attachments accessories specified by the manufacturer Unplug this apparatus during lightning storms or when unused for long periods of time Refer all servicing to qualified service personnel Servicing is required when the apparatus has been damaged in any way such as power supply cord or plug is damaged liquid has been spilled or objects have fallen into the apparatus the apparatus has been exposed to rain or moisture does not operate normally or has been dropped To reduce the risk of fire or electric shock do not expose this device to rain moisture dripping or splashing and no objects filled with liquids such as vases shall be placed on it The wall plug is the disconnecting device The plug must remain readily operable RF MFH2 3G Mobile Hotspot 16 Batteries should not be exposed to excessive heat such as sunshine fire or the like Caution Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type Additional safety instructions Avoid storing your hotspot in extreme temperatures Store your hotspot in a dry and clean environment Do not place any labels on your
15. he battery is charging Your hotspot has experienced an error Reset your hotspot to the factory defaults For more information see Resetting your hotspot on page 17 Not lit Solid Slow blinking Green Intermittent blinking RF MFH2 3G Mobile Hotspot Your hotspot is not turned on Your hotspot is turned on but it is not receiving or sending data Your hotspot is turned on but you do not have service Your hotspot is turned on and is sending or receiving data The blinking speed depends on the data transmission rate System requirements For Wi Fi connection a device supporting Wi Fi 802 11 b g Windows 7 Windows Vista Windows XP or Mac OS X 10 4 10 5 10 6 40 MB hard drive space 128 of memory RAM Using your hotspot for the first time Removing the tab and charging the battery Before you use your hotspot for the first time you need to install and fully charge the battery at least four hours To remove the tab and charge the battery Turn your mobile hotspot over so the bottom is facing up 2 Pullthe plastic tab under the battery compartment cover out in the direction of the arrow 3 Connectthe micro USB end of the AC wall charger to the micro USB port on your hotspot L RF MFH2 3G Mobile Hotspot fish 2 4 Plug the other end of the AC wall charger into a power outlet Charge for at least two and a half hours four hours recommended Caution Use only
16. ndows XP in the Network List after 1 In the Control Panel open Network Connections refreshing the list 2 Right click Wireless Network Connection then click Properties 3 Click the Wireless Networks tab 4 Delete any unused wireless connections from the Preferred Networks list then click OK 5 Restart your computer Windows 7 1 In the Control Panel open the Network and Sharing Center 2 Click Manage Wireless Networks 3 Remove any unused wireless connections from the list 4 Restart your computer MAC Reboot your computer Network is inthe sure that you have entered the correct username Network List but cannot and password The default password is admin connect RF MFH2 3G Mobile Hotspot Cannot remember the password The power button LED constantly blinks amber The hotspot is frozen or locked The hotspot SSID does not appear in the devices Wi Fi network list Enter the default password located on the label on the bottom of your hotspot OR Reset your hotspot to the factory defaults See Resetting your hotspot on page 17 Reset your hotspot to the factory defaults See Resetting your hotspot on page 17 Reset your hotspot to the factory defaults See Resetting your hotspot on page 17 Make sure that your hotspot is turned on wait about 15 seconds for the computer to recognize your hotspot then refresh the list RF MFH2 3G Mobile Hotspot ocketfi sh 2
17. ress listed on the web site Make sure that you put the Product in its original packaging or packaging that provides the same amount of protection as the original packaging Where is the warranty valid This warranty is valid only to the original purchaser of the Product in the United States Canada and Mexico What does the warranty not cover This warranty does not cover Customer instruction Installation Set up adjustments Cosmetic damage Damage due to acts of God such as lightning strikes Accident Misuse Abuse Negligence Commercial use Modification of any part of the Product including the antenna RF MFH2 3G Mobile Hotspot This swaranty also does not cover Damage due to incorrect operation or maintenance Connection to an incorrect voltage supply Attempted repair by anyone other than a facility authorized by Rocketfish to service the Product Products sold as is or with all faults Consumables such as fuses or batteries Products where the factory applied serial number has been altered or removed REPAIR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY ROCKETFISH SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT INCLUDING BUT NOT LIMITED TO LOST DATA LOSS OF USE OF YOUR PRODUCT LOST BUSINESS OR LOST PROFITS ROCKETFISH PRODUCTS MAKES NO OTHER EXPRESS WARRANTIES WITH RESPECT TO THE PRODUCT ALL EXPRESS AND
18. the address bar and press Enter or Return Follow the directions on the screen Disconnecting from the Internet To disconnect from the Internet Ina Web browser type 192 168 1 1 or bestbuyconnect mifi into the address bar then press Enter or Return Click Disconnect Open your Wi Fi manager then click Disconnect Turn off your hotspot RF MFH2 3G Mobile Hotspot ocketfi sh 2 Customizing settings For customization refer to the Comprehensive User Guide posted on www RocketfishProducts com and also accessible on your hotspot under Device Settings te connect to MiFi Device Settings Open your Web browser and enter http bestbuyconnect mifi or http 192 168 1 1 into the address bar and press Enter or Return 2 Atthetopofthe page click the link to download the Comprehensive User Guide Changing the password To change the password Open your Web Browser then type http bestbuyconnect mifi or http 192 168 1 1 in the address bar The following Web page opens conici Buy Connect EvDO Rev A Dormant DCO MiFi Mobile Hotspot Internet Connection W Received IP Address Transmitted Mask Connected Time WiFi gt GPS Local Search Data Meter p gt Activation RF MFH2 RF MFH2 3G Mobile Hotspot 2 Enter admin in the Login box in the upper right corner then click Login OSS Home GPS Password WiFi Broadband Advanced alll Best Buy Connect EvDO RecA Not Connected 00007
19. wireless network with the temporary network name and network key Members of your workgroup can now use the temporary network name and network key to connect to your hotspot Tip Click Generate new values to create a new network name and network key RF MFH2 3G Mobile Hotspot Maintaining Do not apply adhesive labels to your mobile hotspot They may cause your hotspot to overheat and alter the performance of the antenna system The USB connector should plug easily into your computer s USB port Forcing the device into a port may damage the connector Protect your hotspot from liquids dust and excessive heat Store your hotspot in a safe place when not in use RF MFH2 3G Mobile Hotspot fish 2 Troubleshooting Problem soluto Limited or no service You outside of your coverage area Check with your Internet provide to see if there is a problem with your account Move your hotspot to a different location Walls or nearby building may be interfering with your reception No power Make sure that the battery is charged Connect your hotspot to a power outlet to recharge the battery for at least four hours Make sure that the battery is inserted correctly and securely See Removing the tab and charging the battery on page 8 Cannot connect to MiFI Check the service LED See Service status LED indicator on page 7 Make sure that the connected device is turned on Network does not appear Wi
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