Seagate Barracuda ATA Family Installation guide
Contents
1. 55 21 22 Italy 1 677 90 695 Netherlands 0 800 732 4283 Norway 800 113 91 Poland 00 800 311 12 38 Spain 900 98 31 24 Sweden 0 207 90 073 Switzerland 0 800 83 8411 Turkey 00 800 31 92 91 40 United Kingdom 0 800 783 5177 SeaBOARD Germany 49 89 1409331 FAX Services All European Countries Presales Technical Support Warranty Repair 31 20 653 3513 32 Barracuda ATA Family Installation Guide Rev A Africa Middle East support services For presales technical support warranty repair and FAX ser vices in Africa and the Middle East dial our European call center at 31 20 316 7222 from 8 30 a m to 5 00 P m European central time Monday through Friday or send a FAX to 31 20 653 3513 The European call center is located in Amsterdam The Netherlands Asia Pacific support services Technical support Australia 61 2 9725 3366 FAX 61 2 9725 4052 Hong Kong 852 2368 9918 FAX 852 2368 7173 Japan FAX 81 3 5462 2979 Singapore 65 488 7584 FAX 65 488 7528 Taiwan 886 2 2514 2237 FAX 886 2 2715 2923 SeaFAX Australia 61 2 9756 5170 Warranty repair Japan 81 3 5462 2904 FAX 81 3 5462 2979 Asia Pacific and 65 485 3595 FAX 65 488 7503 Australia Barracuda ATA Family Installation Guide Rev A 33 Storing and shipping your drive Keep your original box and packing materials for storing or ship ping your drive The box has a Seagate Approved Package label Shipping a drive in an unapproved container voids t2. helps you configure your new drive and your com puter It analyzes your system lets you select various installation options and creates customized step by step instructions It also allows older computers to access the full capacity of large hard drives Run this software before installing your drive You can run DiscWizard to install your new hard drive if You already have an existing bootable hard drive in your com puter with at least 3 Mbytes of available disc space and e You are running Windows 95 or Windows 98 To run DiscWizard e Select Run from the Windows Start menu and type x setup where x is the drive letter of your diskette or CD ROM If you cannot run DiscWizard follow the instructions in this installation guide to install and configure your new drive 2 Barracuda ATA Family Installation Guide Rev A What you need Straight edge and Phillips screwdrivers Four 6 32 UNC drive mounting screws e A standard 40 pin ATA interface cable or an 80 conductor cable to run Ultra ATA 66 max length 18 inches e An unused drive power cable for your new drive Ultra ATA 66 Requirements The drive can support transfer rates up to 66 Mbytes per second in Ultra ATA 66 mode For your drive to run in this mode you need the following A computer that supports UDMA modes 3 and 4 A 40 pin 80 conductor cable maximum length 18 inches e A software utility to activate Ultra ATA 66 Seagate provides a uti
3. to accommodate large capacity hard disc drives The most common system limitations are listed below 528 Mbyte limit The BIOS in some older computers cannot support drives with capacities greater than 528 Mbytes Seagate provides free Disk Manager software with your drive to overcome this limitation Alternatively you can purchase a hard drive controller or a BIOS upgrade that supports drives with capacities greater than 528 Mbytes 8 4 Gbyte limit If your drive s capacity is greater than 8 4 Gbytes the capacity may exceed the limits of your system BIOS and operating sys tem DOS and Windows operating systems and most system BIOS limit the drive partitions to 8 4 Gbytes per physical drive Because of this limitation a 32 bit file allocation table FAT32 is needed to support drive capacities greater than 8 4 Gbytes To achieve your drive s full capacity you need a Windows operat ing system that supports FAT32 and device support for drive capacities greater than 8 4 Gbytes from one of the following e Third party device driver such as Disk Manager Disk Man ager is provided on the DiscWizard diskette or CD included with your drive or An intelligent ATA host adapter or A system BIOS upgrade Barracuda ATA Family Installation Guide Rev A 11 BIOS upgrades If you need to upgrade your BIOS contact the appropriate BIOS manufacturer listed below American Megatrends AMI 1 800 828 9264 www megatrends com Aw
4. A Family Installation Guide Rev A 13 4 Select either E asy Disk Installation or A dvanced Disk Installation Disk Manager lists all the hard drives that it detects You should see your new Seagate drive and your existing hard drive if any If any hard drive is not recognized exit Disk Manager and turn off your computer Check all cables jumpers and BIOS settings Then start at step 1 to run Disk Manager again 5 If Disk Manager recognizes all your drives select the drive you want to install and press ENTER Disk Manager partitions and formats the drive Important If your BIOS does not support drive capacities greater than 8 4 Gbytes Disk Manager installs a Dynamic Drive Overlay DDO on your hard drive If this driver has been installed you should see a blue Disk Manager banner each time you boot your com puter See the Disk Manager online manual for details 6 Follow the instructions in the post installation screens 14 Barracuda ATA Family Installation Guide Rev A Standard DOS installation Caution Partitioning or formatting a drive erases all data on it Seagate assumes no liability if you erase your data Drive partitioning Partitioning a hard drive divides it into sections partitions that function as separate logical drives labeled C D E etc To partition your new drive using DOS 1 Insert a bootable DOS diskette into your diskette drive and restart your computer Seagate recommends using DO
5. S Version 5 0 or greater 2 Insert a DOS program diskette that has the FDISK EXE and FORMAT COM programs into your diskette drive At the A prompt type fdisk and press ENTER 3 If you have two hard drives installed the FDISK menu dis plays five options Option five allows you to select the drive you want to partition Make sure that your new drive is selected 4 Select Create DOS partition or logical DOS drive by press ing 1 then press ENTER 5 Select Create primary DOS partition by pressing 1 again Then press ENTER Create your first drive partition If you are creating a partition that will be used to boot your computer drive C make sure the partition is marked active 6 Create an extended partition and additional logical drives as necessary until all the space on your new hard drive has been partitioned Barracuda ATA Family Installation Guide Rev A 15 7 When partitioning is complete FDISK reboots your com puter Proceed to Drive Formatting Note If you are adding a second drive to your system you can run FDISK from Windows Click the Start button Select Run Then type fdisk and click OK Drive formatting Caution Use the correct drive letters so that you do not format a drive that already contains data At the A prompt type format x s where x is the letter of your first new partition Repeat the format process for all the new par titions you have created Note Fro
6. SS Seagate Ser Ber er Se Ser Se Ser ee a o o Ser er Ser er Se Se See a See ee Ser ee Er er er SEE Be Ser Ber Ser a o o o o Ser er Se Er Se Se See er See Sr Bee er er er Beer Br Ser Ber er a Ser a Ser ee Se o Se er See a Ser er Ser er ae ee See See ee Er Be Er er er o o o er Ser a See Se a See er Ser Er ae Se See ae See EEE Be o Ser o o See ee Se a See er Se er ae Se See ae See er Er Be er 1999 Seagate Technology Inc All rights reserved Publication Number 21200135 001 Rev A July 1999 Seagate Seagate Technology the Seagate logo and Barracuda are registered trademarks of Seagate Technology Inc DiscWiz ard SeaFAX SeaFONE SeaTDD and SeaBOARD are either trademarks or registered trademarks of Seagate Technology Inc or one of its subsidiaries All other trademarks or registered trademarks are the property of their respective owners Barracuda ATA Family Installation Guide Rev A iii Contents The easiest way to install your drive uensnnussnsnnnnnnnnennnnnnnnn 1 What you need uurssnessnunnennnnnnennnnnnnnnnnennnnnnnnnnnnnnnsnnennnnnennnnnnn 2 Ultra ATA 66 requirements uunsssnsennnnnnnnnnnnnnnnnennunnnnnnnnnnnnnnnn 2 Before you begin nuuunsnnssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnnn 2 Handling precautions uunssnnssnnnnnnnnnnnnnnnnnnnnnnnennnnnnnnnnnnnnnnnn 3 Master slave jumpers unnunnssnnennnnnnn
7. Sicherheitsanleitung 1 Das Gerr t ist ein Einbauger t das f r eine maximale Umge bungstemperatur von 55 C vorgesehen ist 2 Zur Befestigung des Laufwerks werden 4 Schrauben 6 32 UNC 2A ben tigt Bei seitlicher Befestigung darf die maxi male L nge der Schrauben im Chassis nicht mehr als 3 3 mm und bei Befestigung an der Unterseite nicht mehr als 5 08 mm betragen Barracuda ATA Family Installation Guide Rev A 35 3 4 5 Als Versorgungsspannugen werden ben tigt 5V 5 0 6A 12V 0 8A 1 9A fur ca 30 Sek fur 10 Die Versorgungsspannung muss SELV entsprechen Alle Arbeiten auf dem Festplatte d rfen nur von Ausgebilde tem Servicepersonal durchgef hrt werden Bitte entfernen Sie nicht die Aufschriftenschilder des Laufwerkes Der Einbau des Laufwerkes muss den Anforderungen gem ss DIN IEC 950 VDE 0805 05 90 entsprechen SS Seagate Seagate Technology Inc 920 Disc Drive Scotts Valley CA 95066 4544 USA Publication Number 21200135 001 Rev A Printed in USA
8. ant to boot from the diskette follow the Booting with a Diskette instruc tions under Advanced Disk Manager options on page 17 The dealer partitioned and formatted the drive for you in the store but the drive does not respond when you install it Reboot the computer and make sure the drive spins up Check all cables Make sure the power supply is adequate for system needs Make sure the DOS or Windows version the dealer used to partition and format the drive is the same version you have installed in your computer If it isn t see your dealer Verify the drive type values in the system setup program You must install the drive using the same drive type values your dealer used to partition the drive Check for I O address conflicts between peripheral cards Check for viruses The system hangs in FDISK or fails to create or save the partition record Check all cables Your setup system diskette may be corrupted Try using a backup diskette Make the partitions smaller Some BIOS have a Track 0 protection feature that protects Track O from viruses This may cause FDISK to hang the sys 26 Barracuda ATA Family Installation Guide Rev A tem You must disable this feature in the system setup pro gram before you can use FDISK See your computer reference guide for assistance Be sure to re enable this important fea ture when FDISK is done The system error message Drive not Ready appears e Check a
9. ard Software International Inc 1 800 800 2467 www award com Phoenix Technologies Ltd 1 800 767 5465 Upgrades from Microfirmware www ptltd com 12 Barracuda ATA Family Installation Guide Rev A Preparing your drive for use Installing a single drive For a quick installation we recommend you use Disk Manager to automatically partition and format your drive Disk Manager also ensures that your computer can access the full capacity of your hard drive See Installation using Disk Man ager below If you do not want to use Disk Manager you can use the stan dard DOS commands to partition and format your drive See Standard DOS installation on page 14 Installing a second or slave drive Use the DiscWizard software provided with your drive to install an additional drive For information on running DiscWizard see page 1 To add a second or slave drive without using DiscWizard Use the standard DOS commands FDISK and FORMAT See Standard DOS installation on page 14 Installation using Disk Manager Note The Disk Manager software is stored on the diskette or CD provided with your drive 1 Boot your computer from your Windows startup diskette Insert your DiscWizard diskette or CD If you are using the CD change to the drive letter of your CD ROM 2 At the prompt type dm Then press ENTER 3 Follow the onscreen instructions until you see the Select an Installation Option menu Barracuda AT
10. automatic drive detec tion select user defined drive settings and enter the CHS values from the table on page 9 These CHS values support drive capacities up to 8 4 Gbytes Verify that LBA mode is enabled Many BIOS use the logical block addressing LBA mode to access drives with capaci ties greater than 528 Mbytes Most BIOS automatically set this mode during the auto detection process Enable UDMA mode if it is available Save the settings and exit the System Setup program Your com puter will automatically reboot Barracuda ATA Family Installation Guide Rev A 9 BIOS Settings Drive Model Cylinders Heads Sectors ST328040A CHS addressing 16 383 16 63 Addressable sectors 53 385 552 ST320430A CHS addressing 16 383 16 63 Addressable sectors 40 079 088 ST313620A CHS addressing 16 383 16 63 Addressable sectors 26 692 776 ST310220A CHS addressing 16 383 16 63 Addressable sectors 20 005 650 ST36810A CHS addressing 14 123 15 63 Addressable sectors 13 346 235 Note Set the write precomp or landing zone parameters to zero We recommend you use Disk Manager to evaluate your BIOS and determine whether your system needs additional BIOS sup port For more information see Installation using Disk Manager on page 12 10 Barracuda ATA Family Installation Guide Rev A Addressing drive capacity limitations Some DOS based computers and operating systems are not designed
11. c drive overlay provides support for drives with capacities greater than 528 Mbytes under MS DOS Windows 3 x Windows 95 Windows NT 3 51 Windows NT 3 50 requires DM upgrade drivers OS 2 V3 0 Warp full pack and OS 2 V2 0 3 0 requires DM upgrade drivers Before you install a non DOS operating system on the drive install DOS and Disk Manager and make sure that the drive is bootable Instructions for running the dynamic drive overlay with other operating systems are available in the Disk Manager online manual Removing the Dynamic Drive Overlay You can remove the dynamic drive overlay DDO from your drive without losing your data However if you do not have another method for accessing high capacity drives you will lose access to the full capacity of your drive see Addressing drive capacity limitations on page 10 Caution Before you remove a DDO from a drive make a backup copy of all the data on your hard drive Also run CHKDSK SCANDISK or a third party equivalent to detect and repair any damaged files If the DDO migration pro gram encounters a serious file problem or is interrupted by a power loss or hardware failure the migration will fail and your data will be lost Barracuda ATA Family Installation Guide Rev A 19 To remove a DDO from a drive D O Ns 10 11 12 13 14 Boot the computer to drive C Insert your DiscWizard diskette or CD Type dm to start Disk Manager Select the Selec
12. d specifications for disc drives and tape drives 24 hours daily International callers can reach this service by dialing 1 405 936 1234 SeaFAX is Seagate s automated FAX delivery system Using a touch tone phone you can obtain technical support information by return FAX 24 hours daily This service is available worldwide Barracuda ATA Family Installation Guide Rev A 29 Presales Support Presales Support Our Presales support staff can help you determine which Seagate products are best suited for your specific application or computer system Technical support Technical support If you need help installing your drive consult your dealer Deal ers are familiar with their unique system configurations and can help you with system conflicts and other technical issues If you need additional help you can talk to a Seagate technical support specialist Before calling note your system configuration and drive model number ST SeaTDD 1 405 936 1687 is a telecommunications device for the deaf TDD You can send questions or comments 24 hours daily and exchange messages with a technical support specialist from 8 00 A M to 12 15 P M and 1 30 P M to 6 00 P M central time Monday through Friday Customer Service CSO Warranty repair Seagate offers worldwide customer support for Seagate drives Seagate direct OEM Distribution and System Integrator custom ers should contact their Seagate service center represen
13. e and the power connector to the new drive Barracuda ATA Family Installation Guide Rev A 7 Note You can mount the drive in any orientation Usually it is mounted with the circuit board down Caution Do not overtighten the screws or use metric screws This may damage the drive Figure 3 Mounting the drive 3 Secure the drive in the computer using four 6 32 UNC mounting screws in either the side mounting or bottom mounting holes Insert the screws no more than 0 22 inch 5 58 mm into the bottom mounting holes and no more than 0 20 inch 5 0 mm into the side mounting holes 8 Barracuda ATA Family Installation Guide Rev A Configuring your computer Before you format or partition your new drive you must configure your computer s BIOS To configure your computer s BIOS 1 5 Turn your computer on As your computer starts up watch for a message that describes how to run the system setup pro gram also called BIOS or CMOS setup This is usually done by pressing a special key such as DELETE ESC OR F1 during startup See your computer manual for details Press the appropriate key to run the system setup program Select the BIOS hard drive settings menu To set the drive parameters choose Primary Master or Slave or Secondary Master or Slave Select automatic drive detection if available Choosing this option automatically configures the computer for your new drive If your BIOS does not provide
14. he warranty Call your authorized Seagate distributor for information on pack ing materials Figure 6 shows how a drive fits in an approved sin gle pack box including the packing materials Note Back up the data on your drive before shipping the drive Seagate assumes no responsibility for data lost during shipping or drive repair Figure 6 Seagate drive and approved packing materials 34 Barracuda ATA Family Installation Guide Rev A Warranty See your authorized Seagate distributor or dealer Preinstalled or bundled software is provided as is There are no warranties of merchantability or fitness for a particular purpose All such warranties are expressly and specifically disclaimed Maintenance and repair Seagate drives do not require maintenance The head disc assembly is sealed a broken seal voids the warranty Seagate customer service centers are the only facilities authorized to repair Seagate drives Electromagnetic Compliance for the European Union This model complies with the European Union requirements of the Electromagnetic Compatibility Directive 89 336 EEC of 03 May 1989 as amended by Directive 92 31 EEC of 28 April 1992 and Directive 93 68 EEC of 22 July 1993 Compliance of this drive as a system component was con firmed with a test system We cannot guarantee that your system will comply The drive is not meant for external use without prop erly designed enclosure shielded I O cable etc
15. ion for details e Check all cards Verify that all cards are seated in their slots on the motherboard and are secured with mounting screws e Check all connectors and cables Make sure all ribbon and power cables are securely connected Ribbon cables are eas ily damaged especially at the connector Try a new cable that you know is good Make sure no connector pins are bent Ver ify that pin 1 on the interface cable is aligned with pin 1 on the drive and the motherboard see Figure 2 on page 6 e Verify jumper settings Review the instructions in this guide and in your host adapter installation guide Make sure all appropriate jumpers are installed or removed as necessary e Check your power supply specifications Each time you add a new device to your computer make sure your com puter s internal power supply can support the total power demand lf necessary consult your dealer for a new power supply Barracuda ATA Family Installation Guide Rev A 21 e Verify the drive type settings in the system setup pro gram The drive type settings in the system BIOS must not exceed the physical specifications of your drive Also the set tings must not exceed the limitations set by the operating sys tem and BIOS e Check for viruses Before you use someone else s diskette in your system for the first time scan the diskette for viruses Additional troubleshooting tips If you have performed the preceding basic checks but the prob lem pe
16. ive see the Disk Manager online manual look on the drive label or contact the drive manufacturer Installing a master or one drive only e The drive is shipped configured for a master or single drive installation with a jumper set on pins 7 and 8 Note The master drive usually defaults to being the boot drive drive C from which the computer loads system soft ware when it first starts up Installing a slave drive e If you are installing your drive as the second drive on the cable remove all the jumpers Barracuda ATA Family Installation Guide Rev A ATA interface pin 1 connector 4 pin power connector een ween een Ne ea Slave Master or single drive Figure 1 Master and slave jumper settings 6 Barracuda ATA Family Installation Guide Rev A Attaching cables and mounting the drive 1 Attach one end of the drive interface cable to the interface connector on your motherboard See your computer manual for connector locations Caution Align pin 1 on the motherboard connector with pin 1 on your drive connector Pin 1 on is marked by a stripe on one side of the cable Figure 2 Attaching the cables Note A 40 pin 80 conductor cable is required to run in Ultra ATA 66 mode Attach the blue connector to the mother board the black connector to the master or single drive and the grey connector to the slave 2 Attach the interface cabl
17. lity called UTA66 exe that is included on your CD or you can download it from our Web site at www Seagate com The Windows 98 operating system Before you begin e Make sure your computer is turned off before you open the case e Read the handling precautions at the right and inspect the drive to make sure that it is not damaged e Save your foam lined Seagate disc drive box This box has been approved by Seagate for shipping a Seagate disc drive Using any other container or packing material voids your drive warranty Barracuda ATA Family Installation Guide Rev A 3 Handling precautions Disc drives are extremely fragile Do not drop or jar your drive Keep the drive in its antistatic bag until you are ready to install it Protect your drive from static discharge by making sure you are well grounded before touching the drive We recommend wearing a grounded wrist strap throughout the installation process Do not touch the connectors or any part of the printed cir cuit board Always handle the drive by its edges or frame Do not apply pressure or attach labels to the circuit x board or the top of the drive 4 Barracuda ATA Family Installation Guide Rev A Master slave jumpers If you already have one hard drive in your computer and you are installing a second drive you must configure one drive as a mas ter and the other as a slave Note If you need to change the jumpers on your existing hard dr
18. ll cable connections Verify that pin 1 on the drive is connected to pin 1 on the motherboard Make sure the power supply is adequate for system needs Reboot the computer and make sure the drive spins up The FDISK error message No Fixed Disk Present appears Make sure the power supply is adequate for system needs Verify the drive type values in the system setup program e Check for I O address conflicts The drive does not format to full capacity Verify the drive type values in the system setup program One of the following problems may have occurred e The values may be set with an incorrect translation character istic e You may have entered a parameter value that exceeds the physical capacity of the drive e You entered a translation characteristic that does not take advantage of the drive s full capacity The drive s physical specifications exceed the translation limits imposed by the BIOS Barracuda ATA Family Installation Guide Rev A 27 Caution If you change the drive type values in the sys tem setup program you must partition and format the drive again This erases data on the drive e If you have partitioned the drive into individual logical drives you may need to make the partitions smaller to access the full drive capacity e If your computer supports LBA mode you may need to enable LBA mode in the system setup program to access the full capacity of the drive Refer to your comp
19. m FDISK in Windows it is not necessary to add the s to the format command because these system files are automatically added Loading the Operating System 1 Boot your computer from your Windows startup diskette with the Windows CD loaded At the prompt type x setup where x is the drive letter of your CD ROM drive Continue with the Windows setup instructions 16 Barracuda ATA Family Installation Guide Rev A Additional installation options Master with non ATA e efefe compatible slave e aleje Enable cable select Figure 4 Non ATA compatible and cable select jumpers Non ATA compatible slave jumper If your computer does not recognize your new drive as a master in a two drive system the slave drive may not be ATA compati ble You may be able to solve this problem by setting a jumper on pins 5 and 6 and a jumper on pins 7 and 8 as shown in Figure 4 Cable select jumper Some computers differentiate between master and slave drives using specially designed interface cables where the line to pin 28 the cable select pin is removed or cut at one connector The connector that has pin 28 disabled is used for the slave drive See your computer manual to determine whether your computer supports this feature To configure your drive for cable select set a jumper on pins 5 and 6 as shown above Barracuda ATA Family Installation Guide Rev A 17 Advanced Disk Manager op
20. mputer by pressing the CTRL ALT and DELETE keys simultaneously If the drive is recognized after you reboot the system the computer BIOS test may be completing before the drive is ready One solution is to slow the processor speed during startup If your computer has a turbo switch set it to slow speed before turning the computer on If there is no turbo switch you may be able to use keyboard commands see your computer man ual for details After the computer is up and running return the processor to the fast speed Another solution is to warm boot your computer after every power on e Check for I O address conflicts To isolate the conflict verify that the drive and host adapter are compatible with your com puter Turn off the computer and remove all the peripheral adapter cards except for the video card and host adapter If the computer recognizes the drive when you reboot turn off the computer Reinstall the other peripheral cards one at a time until the conflict reoccurs After you have isolated the source of the address conflict you can resolve the conflict by changing the I O address of the peripheral that appears to cause the conflict Barracuda ATA Family Installation Guide Rev A 25 If Disk Manager has installed the DDO on your hard drive and you have booted directly from a diskette the information in the boot record for the drive may not have been loaded Make sure there is no diskette in drive A and reboot If you w
21. nnnnnnnnnnennnnnnnnnnnnnnnsnnennnnnn 4 Attaching cables and mounting the drive uunnersnnnnnnsnnnnnenn 6 Configuring your computer ueaussansnnonnnennnnnnnnnnnnunennnnnnnnnnnnnn 8 BIOS sellindS 2 Ah nennt sag nnndnn gun E 9 Addressing drive capacity limitations cseeeeee 10 Preparing your drive for use ununnssnsnnnnnnnnennnnnnennnnnnnnnnnnnnnnn 12 Installation using Disk Manager usrssner nennen nennen 12 Standard DOS installation 24442404r nennen 14 Loading the Operating System srs0nnennenneennnnnn 15 Additional installation options uunsnsenennnnnnnnnnnnnnnnnnnnnnnn 16 Non ATA compatible slave jumper 22u4r ner ner ern 16 Cable select jumper nuurssunnnennnnnnnnennnnnnnennnenanannnn 16 Advanced Disk Manager options ununersnnnnensnnennnnnnnnnnnnenn 17 Troubleshooting uuusssanennsnennnnnnennnnnnnnnnnennnnnnnnnnnennnnnnnnnnnnnnn 20 Alternate capacity Jumper uznnneesnenersnnnnnennnnnnennnn nennen nano 22 Seagate Technology support services uunsnnnennnnnennnnnenn 28 Storing and shipping your drive unsanssssannsennnnnennnnnennnnnnnn 35 Barracuda ATA Family Installation Guide Rev A Barracuda ATA Family Installation Guide Rev A 1 The easiest way to install your drive DiscWizard is Seagate s exclusive Windows program that is included with your drive for easy drive installation DiscWizard
22. rive as a 2 1 Gbyte drive Insert your DiscWizard diskette or CD If you are using the CD change to the drive letter of your CD ROM Type dm Then press ENTER This runs the Disk Manager program Follow the Disk Manager instructions to install the dynamic drive overlay and to partition and format your new drive to its full capacity After Disk Manager is done reboot your system You should see the Disk Manager banner and be able to access the full capacity of your new drive The screen remains blank when you power up the system If the steps listed above do not remedy this problem try the fol lowing Make sure the monitor is plugged in and turned on Check all cards Make sure the video card is seated in its slot and secured with mounting screws Turn off the computer and remove the drive host adapter If the screen turns on after you reboot the host adapter may be incompatible or defective If so see your dealer The system does not recognize the drive Check all cables Make sure the power supply is adequate for system needs 24 Barracuda ATA Family Installation Guide Rev A Reboot the computer and listen to make sure the drive motor starts up If the drive is very quiet it may be difficult to hear its discs reach operating speed If the drive motor does not start up recheck all drive cables Verify that for each drive a drive type value is listed in the sys tem setup program e Try rebooting your co
23. rsists follow these guidelines for troubleshooting specific cases After you install your new drive your computer will not boot and no error message appears on the screen Check your computer manual or BIOS manufacturer to deter mine whether your BIOS supports drives that have more than 4 092 cylinders If your system has this limitation use the follow ing procedure to configure your computer 1 Turn off your computer open the case and remove your new Seagate drive Caution To avoid electrostatic discharge damage to your computer or hard drive make sure you are well grounded before touching the drive cable connector or jumpers 22 Barracuda ATA Family Installation Guide Rev A Full capacity Does Limit capacity to 2 1 Gbytes je ee 4 092 cylinders alee Figure 5 Alternate Capacity Jumper 2 Move the jumper on the alternate capacity jumper as shown in Figure 5 This causes the drive to appear to your BIOS as having a 2 1 Gbyte capacity 4 092 cylinders 16 heads 63 sectors per track You may need third party partitioning soft ware such as Disk Manager to achieve full capacity of the drive Barracuda ATA Family Installation Guide Rev A 23 3 4 Remount your drive in the computer and replace the com puter cover Insert a bootable system diskette into drive A and turn on the computer It should boot from drive A and automatically detect the new d
24. t Installation Options Menu Select M aintenance Menu Select M igrate Dynamic Drive This program moves the data on your drive so that it can be accessed without the DDO The migration may take up to an hour to complete depending on the size of your drive When the migration program has finished exit Disk Manager Remove the diskette and reboot the computer Enter your system setup program see your system manual for details Configure the hard drive with the Cylinder Head Sector parameters When your computer has rebooted insert the DiscWizard diskette into drive A Type A dm and choose the Maintenance Menu Select Uninstall D isk Manager Select the correct drive to uninstall When the uninstall is complete exit Disk Manager and reboot Note Disk Manager can also remove a drive overlay placed by the EZ Drive program Select C onvert Drive Format from the Maintenance Menu 20 Barracuda ATA Family Installation Guide Rev A Troubleshooting If you have installed your drive and it does not function properly perform the following basic checks jumpers or unplugging cables and cards Wear a ground strap or use other antistatic precautions while working on your computer or handling your drive STO Warning Always turn off the computer before changing e Verify compatibility Verify that the host adapter and drive are appropriately matched to each other and to your computer Refer to the relevant documentat
25. tative for warranty information Other customers should contact their place of purchase 30 Barracuda ATA Family Installation Guide Rev A Authorized service centers If you live outside the US you can contact an Authorized service center for service or repair USA Canada Latin America support services Presales support 1 877 271 3285 or 1 405 936 1210 FAX 1 405 936 1683 Technical Support SeaFONE 1 800 SEAGATE or 1 405 936 1234 specific product phone number FAX 1 405 936 1685 SeaFax 1 800 SEAGATE SeaTDD 1 405 936 1687 SeaBOARD 1 405 936 1685 Warranty Repair USA 1 800 468 3472 FAX 1 405 949 6740 Mexico and Latin America 1 405 949 7758 FAX 1 405 949 6738 Canada Memofix 1 905 660 4936 FAX 1 905 660 4951 Adtech 1 905 812 8099 or FAX 55 21 516 5280 1 800 624 9857 Brazil MA Informatica 55 21 516 5280 Authorized Service Centers Barracuda ATA Family Installation Guide Rev A 31 European support services For European customer support dial the toll free number for pre sales support technical support SeaFAX and warranty repair If your country is not listed here dial our European call center at 31 20 316 7222 from 8 30 a m to 5 00 P M European central time Monday through Friday The European call center is located in Amsterdam The Netherlands Call Center Austria 0 800 20 12 90 Belgium 0 800 74 876 Denmark 80 88 12 66 France 0 800 90 90 52 Germany 0 800 182 6831 lreland 1 800
26. tions The Disk Manger online manual Disk Manager contains an extensive online manual This manual includes detailed installation instructions troubleshooting and a list of master slave jumper settings for many different hard drives To view the Disk Manager online manual type dm Then press ENTER You can also view the online manual from within Disk Manager by selecting V iew Print Online Manual in the main menu Booting from a diskette If Disk Manager installs the dynamic drive overlay DDO to access the full capacity of your drive the DDO must load into memory before the operating system loads This happens auto matically when you boot directly from your hard drive drive C If however you boot from a diskette the DDO cannot load and your hard drive will not be recognized To boot from a diskette and access your hard drive 1 Boot the computer from the hard drive with no diskette in the diskette drive 2 When the Disk Manager banner appears on the screen immediately press the SPACEBAR 3 Insert your boot diskette and press the SPACEBAR again If you boot from a diskette often you can create a Dynamic Drive Overlay boot diskette It loads DDO into memory and then loads the operating system For more information refer to the Disk Manager online manual on creating a dynamic drive overlay boot diskette 18 Barracuda ATA Family Installation Guide Rev A Supported operating systems The Disk Manager dynami
27. uter s reference guide to find out how to enable LBA The DOS message Disk Boot Failure Non System Disk or No ROM Basic SYSTEM HALTED appears e Reinstall the DOS system files using the DOS SYS utility e Check all cables e Use FDISK to verify that the primary partition is active e Check for viruses The system error message HDD controller failure appears e Confirm the jumper settings on the drive e Verify the drive type settings in the system setup program 28 Barracuda ATA Family Installation Guide Rev A Seagate Technology support services Online services Internet For online information about Seagate products visit www seagate com or e mail your disc questions to Presales support DiscPreSales Seagate com Web site http www seagate com feedback shmtl Technical support DiscSupport Seagate com Web site http www seagate com feedback shmtl SeaBOARD SeaBOARD is a computer bulletin board system that contains information about Seagate disc and tape drive products and is available 24 hours daily Set your communications software to eight data bits no parity and one stop bit 8 N 1 This service is available worldwide Automated services SeaFONE 1 800 SEAGATE is Seagate s toll free number 1 800 732 4283 to access our automated self help services Using a touch tone phone you can find answers to service phone numbers commonly asked questions troubleshooting tips an
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