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ClearOne MAX EX Specifications

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1. amp define a wild card consisting of the digits in the number dialed In the example shown above when any four digit number that was dialed is entered it is passed to the stack as lt four digit number gt sipgateway com gt Note Although the wild card parameter is defined in the MATCH string and in the DIAL_ STRING it assumes that the rules applied for STRIP FIRST DIGITS and ADD PREFIX AFTER STRIP still take effect before the entered number replaces the wild card in the DIAL STRING 30 Technical Services 800 283 5936 CHAPTER 3 USER OPTIONS PROGRAMMING OPTIONS To allow for individual preferences and enhance ease of use the following features can be programmed DHCP host IP subnet mask default gateway IP address ringer melody VLAN on off help line number and AGC ALC You can also restore factory defaults TO CHANGE DYNAMIC HOST CONFIGURATION PROTOCOL DHCP 1 Press and hold the REDIAL PROG key until the Program icon appears on the LCD screen see figure 3 1 gt FIGURE 3 1 MAX IP LCD Program icon 2 Press 1 to enter the DHCP menu There are two options 1 enable DHCP and 0 disable DHCP 3 Press REDIAL PROG The current DHCP setting flashes 4 Press keys 1 or 0 to enable or disable DHCP 5 Press REDIAL PROG to save the selection a confirmation tone plays Press CLEAR to exit programming The phone reboots TO CHANGE HOST IP ADDRESS 1 Press and hold the REDIAL PROG key until the Program icon appea
2. 203 Invalid or missing MIN DIGITS in DIGITMAP line 204 Invalid or missing MAX DIGITS in DIGITMAP line 205 Invalid or missing STRIP FIRST DIGITS in DIGITMAP line 206 Error creating Address 207 Invalid or missing DIAL STRING in DIGITMAP line 208 Error creating destination 209 Error creating Hunt group 210 Error updating dial plan database 211 Downloading the dialplan failed 212 Invalid dial plan line Chapter 5 Appendix 37 38 SPECIFICATIONS DIMENSIONS W x D x H Phone section 10 5 x 10 5 x 3 26 7 cm x 26 7 cm x 7 6 cm Base unit 4 25 x 5 5 x 2 5 10 8 cm x 14 cm x 6 4 cm WEIGHT Phone section 2 7 Ib 1 2 kg Base unit 6 Ib 0 27 kg Shipping 10 Ib 4 5 kg ENVIRONMENTAL Operating Temperature 0 50 C 32 122 F Storage temperature 5 70 C 41 158 F Operating Humidity 15 to 8096 Storage humidity 10 to 9096 POWER Base unit Auto adjusting power module 100 240VAC 50 60 Hz NETWORK 10 100 Ethernet RJ 45 KEYPAD Alphanumeric standard keypad LOUDSPEAKER Volume 90 dBspl A weighted 1 ft Bandwidth 200Hz 3 3kHz Technical Services 800 283 5936 RECORD OUTPUT Connector 2 5 mm mono audio jack Impedance 1000 ohm Bandwidth 200Hz 3 3kHz Dynamic Range 60dB THD lt 01 ECHO CANCELLATION Tail Time 60 mS x 3 NOISE CANCELLATION Dynamic noise cancellation CERTIFICATIONS FCC Part 15 Class A FCC Part 68 UL Certified MODELS MAX IP MAX IP Exp
3. MAX IP Conferencing Phone ADMINISTRATOR S GUIDE TABLE OF CONTENTS TELEPHONE 1 800 283 5936 1 801 974 3760 FAX 1 801 977 0087 EMAIL tech support clearone com MAX IP ADMINISTRATOR S GUIDE CLEARONE PART NO 800 158 302 JANUARY 2006 REV 1 0 2006 ClearOne Communications iinc All rights reserved No part of this document m ay be reproduced in any form or by any means without written permission from ClearOne Communications Printed in the United States of America ClearOne reserves specific privileges Inforfrmation in this document is subject to change with out notice TABLE OF CONTENTS CONTINUED CHAPTER 1 INTRODUCTION Product Overview esses 1 Service and Support 00 cee eee eee 1 WAPACKING x curb y ert dana et reet a don deca ank nega 3 CHAPTER 2 GETTING STARTED Connecting Your Conferencing Phone 5 Connecting Additional MAX IP Phones 5 Provisioning Your MAX IP Phone 6 Configuring the IP Address 0 0004 6 Configuring the DHCP Server 05 6 Manually Assigning an IP Address 7 Manually Provisioning Your MAX IP Phone 7 Web Portal Screens sesane repecserere erre tie cida 8 Device Information Screen 000 e eee ee 8 Configuration General Settings Screen 9 Configuration User Preferences Screen 10 Configuration Dial Plan Screen 11 Configuration
4. lt Timezone MST gt lt SNTP_server_1 gt 0 0 0 0 SNTP server 1 SNTP server 2 0 0 0 0 SNTP server 2 DSCP TOS BITS 0 DSCP TOS BITS speed dial 0 speed dial 0 speed dial 1 speed dial 1 speed dial 2 speed dial 2 speed dial 3 speed dial 3 speed dial 4 speed dial 4 speed dial 5 speed dial 5 speed dial 6 speed dial 6 speed dial 7 speed dial 7 Xspeed dial 8 speed dial 8 speed dial 9 speed dial 9 adjust dst 1 adjust dst use sipauth 1 use sipauth sip username test sip username sip password mypwd sip password sip proxy enable 1 sip proxy enable sip proxy server 192 168 0 1 sip proxy server sip proxy port 5060 sip proxy port SNTP 1 IP address SNTP 2 IP address gt Diffserv Code Point Type of Service bits 0 7 lt Speed dial 0 gt Speed dial 1 gt Speed dial 2 gt Speed dial 3 gt Speed dial 4 gt Speed dial 5 gt Speed dial 6 gt Speed dial 7 gt Speed dial 8 gt Speed dial 9 gt 1 adjust for daylight savings time 0 disable gt lt 1 enable SIP authentication 0 disable sip authentication gt lt sip authentication username lt sip authentication password lt 1 enable 0 disable gt sip proxy server IP hostname or FQDN
5. Allow reboot during a call Wait until current call ends FIGURE 2 6 Configuration General Settings screen Security To change your username and or password enter the new username and or password in the appropriate fields and then click the Apply button Chapter 2 Getting Started 9 e Provisioning Click the Use local settings radio button if you wish to use the settings programmed into your MAX IP phone including IP address audio settings and VLAN settings Use this option if TFTP via DHCP is unavailable or if you wish to manually provision your phone Click the Use DHCP TFTP radio button to set the TFTP IP address The IP address of the TFTP server can be provided by the DHCP server or you can enter it manually If the TFTP address is provided by the DHCP server then click the TFTP Address from DHCP radio button if the TFTP server is set manually then click the Use TFTP Server radio button and enter the IP address of the TFTP server Click the Apply button to activate the changes e Phone Numbers To change or set the phone numbers for the MAX IP phone and help line enter the phone number for the MAX IP phone into the Local phone number field and the phone number for the help line into the Help line number field and then click the Apply button e Reboot Choose when you wish to allow a reboot of the MAX IP phone Click the Allow reboot during a call radio button to allow a reboot while a call is in progress or click the Wait
6. GMT 05 30 New Delhi KolKata Mumbai 22 GMT 05 45 Kathmandu 23 GMT 06 00 Dhaka Sri Jayawardenepura 24 GMT 06 30 Rangoon 25 GMT 07 00 Bangkok Hanoi Jakarta 26 GMT 08 00 Beijing Hong Kong Kuala Lampur Singapore Perth Taipei 27 GMT 09 00 Tokyo Osaka Seoul 28 GMT 09 30 Adelaide Darwin 29 GMT 10 00 30 GMT 11 00 31 GMT 12 00 Auckland Wellington Fiji Marshall Islands 32 GMT 13 00 Nuku alofa Brisbane Melbourne Sidney Guam Vladivostok Solomon Islands New Caledonia Chapter 2 Getting Started 23 24 adjust dst Adjust for daylight savings time See Configuration User Preferences Screen on page 10 for information on how to set this parameter through the web portal Default value 1 Allowable values 0 disable 1 enable lt SNTP_server 1 gt SNTP 1 server IP address See Configuration Network Settings Screen on page 13 for information on how to set this parameter through the web portal Default value 0 0 0 0 Allowable values 0 0 0 0 disabled or valid IP address SNTP server 2 SNTP 2 server IP address See Configuration Network Settings Screen on page 13 for information on how to set this parameter through the web portal Default value 0 0 0 0 Allowable values 0 0 0 0 disabled or valid IP address speed dial 0 through speed dial 9 Speed dial 0 through 9 See Phonebook Add Edit and Delete Num
7. Press REDIAL PROG The current default gateway IP address flashes 4 Press and hold CLEAR to erase the current default gateway IP address 5 Using the number keys enter the desired default gateway IP address 6 Press REDIAL PROG to save the selection a confirmation tone plays Press CLEAR to exit programming The phone reboots TO CHANGE RINGER MELODY Press and hold the REDIAL PROG key until the Program icon appears on the LCD screen see figure 3 1 Press 5 to enter the Ringer Melody menu There are five available melodies 2 3 Press REDIAL PROG The current melody selection flashes 4 Press keys 1 5 to play the corresponding melody The selected melody plays once 5 Press REDIAL PROG to save the selection a confirmation tone plays Press CLEAR to exit programming TO PROGRAM HELP LINE NUMBER 1 Press and hold the REDIAL PROG key until the Program icon appears on the LCD screen see figure 3 1 2 Press 7 to enter the help line number 3 Press REDIAL PROG to save the selection a confirmation tone plays Press CLEAR to exit programming TO ENABLE DISABLE VLAN 1 Press and hold the REDIAL PROG key until the Program icon appears on the LCD screen see figure 3 1 2 Press 6to select VLAN programming The current VLAN setting appears on the LCD screen the default setting is to off 3 Press REDIAL PROG The current VLAN setting flashes 4 Press keys 1 or 0 to enable or disable VLAN 5 Press REDIAL PROG t
8. lt sip proxy server port gt outbound sip proxy enable 1 outbound sip proxy enable lt 1 enable 0 disable Xoutbound sip proxy 192 168 0 1 outbound sip proxy lt sip outbound proxy IP hostname or FQDN outbound proxy port 5060 outbound proxy port sip outbound proxy port gt sip register timetout 3600 sip register timeout lt sip registration timeout in seconds gt sip transport 0 sip transport lt sip transport 0 udp or 1 tcp gt sip udp port 5060 sip udp port lt sip udp port gt lt sip_tcp_port gt 5060 lt sip_tcp_port gt lt sip tcp port gt lt dtmf_relay enable 1 dtmf relay enable lt 1 enable inband dtmf relay 0 disable X dtmf relay payload 96 dtmf relay payload lt dtmf relay payload 96 to 127 gt lt vad_enable gt 1 lt vad_enable gt lt 1 enable voice activity detection 0 disable gt lt adaptive_vad gt 1 lt adaptive_vad gt lt 1 enable adaptive vad 0 disable gt lt vad_thresh gt 20 lt vad_thresh gt lt vad threshold 20 to 10 gt vad noise match none vad noise match lt vad noise matching none level g711a2 gt vad noise order 0 vad noise order lt vad noise order 0 to 10 gt g7llulaw priority 255 g711ulaw priority lt g 711ulaw codec priority l lowest to 255 highest gt Xg7liAlaw prior
9. Enable qos precedence Quality of service precedence See Configuraton Network Settings Screen on page 13 for information on how to set this parameter through the web portal Default value 5 Allowable range 0 DSCP 0x00 1 DSCP 0x08 2 DSCP 0x10 3 DSCP 0x18 4 DSCP 0x20 5 DSCP 0x28 6 DSCP 0x30 7 DSCP 0x38 8 DSCP CUSTOM qos custom dscp gt Quality of service custom DSCP Valid if qos precedence is set to 8 See Configuraton Network Settings Screen on page 13 for information on how to set this parameter through the web portal Default value n a Allowable range 0x00 to Ox3F Chapter 2 Getting Started 29 DIAL PLAN CONFIGURATION FILE The dial plan configuration file defines rules for gathering digits when dialing a phone number and also defines the mapping of the gathered digits to a specific target A sample dial plan is shown in figure 2 18 lt C1DIALPLAN gt lt SYSCONFIG DIALTIME 120000 FIRST DIGIT WAIT 30000 INTER DIGIT WAIT 30000 TERMINATION DIGIT gt lt DIGITMAP MATCH 911 MIN DIGITS 3 MAX DIGITS 3 STRIP_FIRST_DIGITS 0 ADD PREFIX AFTER STRIP DIAL_STRING amp sipgateway com gt lt 911 Emergency gt lt DIGITMAP MATCH amp MIN DIGITS 4 MAX DIGITS 4 STRIP FIRST DIGITS 0 ADD PREFIX AFTER STRIP DIAL_STRING amp sipproxy com gt lt Enterprise extenions gt lt DIGITMAP MATCH 9 MIN DIGITS 8 MAX DIGITS 43 ST
10. Network Settings Screen 13 Configuration SIP Configuration Screen 14 Configuration Audio Settings Screen 16 Configuration Trace Logging Settings Screen La Phonebook Add Edit amp Delete Number Screen 18 View Log Device Log File Screen 18 Tools Diagnostics VOIP Statistics Screen 19 Automatically Provisioning Your MAX IP Phone 20 Filtmwaredlles s ca else spei pl BAA A heo eia 20 Phone Settings and Phone specific Files 20 Dial Plan Configuration File 0 30 CHAPTER 3 USER OPTIONS Programming Options 000 eee eee ee 31 To Change DACP s o cece sphaerae da 31 To Change Host IP Address 05 31 To Change Subnet Mask 0 05 31 To Program Default Gateway IP Address 32 To Change Ringer Melody 00 32 To Program Help Line Number 32 To Enable Disable VLAN sss sss sees 32 To Program AGC and ALC Settings 33 To Restore Factory Defaults 33 CHAPTER 4 MAINTENANCE Caring for Your MAX IP 0 2 0 2 esses 35 Troublesthioolling 2o tnter e prt nb be 35 CHAPTER 5 APPENDIX eue MUTET 37 SDGCIICAHOfIS s atie air sings pat pite bI k AE EiS 38 GOMPUANCE ro deb dene eden edt eden end 39 FCC Part 15 ICES 003 Compliance 39 European Compliance s uuaa saunaan 39 Waran epii iiie erdie p wake
11. address for the MAX IP phone Press the 1 key The current DHCP setting is displayed on the LCD screen A 1 indicates that DHCP mode is enabled a 0 indicates that DHCP mode is disabled If 0 is the current setting then continue with step 8 otherwise continue with step 5 Press the REDIAL PROG key The current DHCP mode 1 flashes on the LCD screen Press the 0 key The new DHCP mode 0 flashes on the LCD screen Press the REDIAL PROG key DHCP mode is disabled Press the 2 key The current IP address such as 0 0 0 0 is displayed on the LCD screen Press the REDIAL PROG key The current IP address flashes on the LCD screen Press the CLEAR key The current IP address is deleted one character at a time Using the number keys enter the static IP address Use the key to enter the decimal separators in the IP address Press the REDIAL PROG key The new static IP address is activated in the MAX IP phone Press the 3 key and repeat steps 9 12 above to set the subnet mask then continue with step 14 Press the REDIAL PROG key The MAX IP phone reboots MANUALLY PROVISIONING YOUR MAX IP PHONE The easiest way to manually provision your MAX IP phone is through the web interface To access the web interface for your MAX IP phone perform the following steps 1 2 3 4 Press and hold the REDIAL PROG key until the program icon appears on the LCD screen see figure 2 3 Press the 2 key The phone s IP address
12. on page 11 Default value undefined Allowable values Ascii text filename limited by the filename length limit on the TFTP server Technical Services 800 283 5936 lt timezone gt The time zone in which the phone resides See Configuration User Preferences Screen on page 10 for information on how to set this parameter through the web portal Default value 5 Allowable parameters 0 GMT 12 00 International Date Line West 1 GMT 11 00 Midway Island Samoa 2 GMT 10 00 Hawaii 3 GMT 09 00 Alaska 4 GMT 08 00 Pacific Time US amp Canada Tijuana 5 GMT 07 00 Mountain Time US amp Canada Arizona Chihuahua LaPaz Mazatlan 6 GMT 06 00 Central Time US amp Canada Central America Guadalajara Mexico City Monterrey Saskatchewan 7 GMT 05 00 Eastern Time US amp Canada Bogota Lima Quito 8 GMT 04 00 Atlantic Time Canada Caracas La Paz Santiago 9 GMT 03 30 Newfoundland 10 GMT 03 00 Brasil Buenos Aires Greenland 11 GMT 02 00 Mid Atlantic 12 GMT 01 00 Azores Cape Verde Island 13 GMT London Edinburgh Lisbon 14 GMT 01 00 Paris Stockholm Madrid Brussels Copenhagen West central Africa 15 GMT 02 00 Athens Beirut Istanbul Cairo Jerusalem Helsinki 16 GMT 03 00 Baghdad Moscow Kuwait Nairobi 17 GMT 03 30 Tehran 18 GMT 04 00 Abu Dhabi Muscat 19 GMT 04 30 Kabul 20 GMT 05 00 Islamabad Karachi Tashkent 21
13. on page 14 for information on how to set this parameter through the web portal Default value 3600 Allowable range 0 4294967295 0 disabled sip transport The SIP transport type See Configuraton SIP Configuration Screen on page 14 for information on how to set this parameter through the web portal Default value 0 Allowable range 0 UDP 1 TCP lt sip udp port gt The SIP UDP listen port See Configuraton SIP Configuration Screen on page 14 for information on how to set this parameter through the web portal Default value 5060 Allowable port range 0 65535 lt sip tcp port gt The SIP TCP listen port See Configuraton SIP Configuration Screen on page 14 for information on how to set this parameter through the web portal Default value 5060 Allowable port range 0 65535 dtmf relay enable The DTMF relay enable See Configuraton SIP Configuration Screen on page 14 for information on how to set this parameter through the web portal Default value 1 Allowable range 0 Disable 1 Enable in bound DTMF relay 26 Technical Services 800 283 5936 dtmf relay payload The DTMF relay RTP packet payload See Configuraton SIP Configuration Screen on page 14 for informa tion on how to set this parameter through the web portal Default value 97 Allowable range 96 127 vad enable Enable Voice Activity Detection See Configuraton Audio Settings Screen on page 16
14. settings You have not pressed the terminating digit at the end of your Press or A after entering your phone number phone number Poor audio The equipment on the far end is of The equipment should be upgraded Participants can try sitting closer to equipment and eliminate background noises Move the G 711 or G 729 codecs up in the priority order You can dial out but can t receive incoming calls SIP proxy registration is incorrect Check registration with SIP proxy Error 5 shows up on the display Phone generated error Power cycle the phone If error continues then set a static IP address If error continues contact Technical Support Far end is dif cult to hear Local AGC is turned off Far end ALC is turned off Turn local AGC on Turn far end ALC on Far end is having dif culty hearing you Local ALC is turned off Far end AGC is turned off Turn local ALC on Turn far end AGC on FIGURE 4 1 MAX IP troubleshooting chart Chapter 4 Maintenance 35 36 Technical Services 800 283 5936 CHAPTER 5 APPENDIX ERROR CODES General Errors 1 100 1 Memory allocation error 2 Error reading Flash memory 3 Error opening Flash memory 4 Error writing to Flash memory 5 Task suspended reboot phone Networking Errors 101 150 101 DHCP Error 102 Device does not have an assigned IP address 103 VLAN configuration error Pr
15. until current call ends radio button to allow a reboot only after a call is completed then click the Apply button CONFIGURATION USER PREFERENCES SCREEN Use the Configuration User Preferences see figure 2 7 screen to enable disable automatic level control ALC and automatic gain control AGC to mute unmute the incoming ringer to select the incoming ringer melody to set the time zone and to determine if you want the time automatically adjusted for Daylight Savings or not ClearOne CONFIGURATION PHONE BOOK VIEW LOG TOOLS ABOUT DEVICE REGISTRATION aay MAX IP WebPortal User Preferences Enable automatic level control General Settings I Enable automatic gain control User Preferences I Mute incoming ringer Dial Plan Incoming ringer melody Melody 1 gt Play Network Setings Time zone GMT 7 00 Mountain Time E SEPAN V Auto adjust for Daylight Saving Changes Audio Parameters Trace and Logging J Apply FIGURE 2 7 Configuration User Preferences screen Enable automatic level control Click this check box to enable ALC or uncheck it to disable ALC ALC automatic level control automatically adjusts microphone levels to ensure participants voices are transmitted at consistent levels regardless of whether people are speaking loudly or softly e Enable automatic gain control Click this check box to enable AGC or uncheck it to disable AGC AGC automatic gain control adjusts softer and louder input audio t
16. 283 5936 UNPACKING Carefully place the conferencing pod and base unit on a level surface Ensure you have received all items shown in figure 1 Conferencing pod Base unit Documentation on CD Compliance and safety sheet 25 Connection cable 7 Ethernet cable Power Cord FIGURE 1 1 MAX IP parts gt Note ClearOne is not responsible for product damage incurred during shipment You must make claims directly with the carrier Inspect your shipment carefully for obvious signs of damage If the shipment appears damaged retain the original boxes and packing material for inspection by the carrier Contact your carrier immediately The items shown in figure 2 are included in the Max IP Expansion Kit Conferencing pod 12 Connection cable FIGURE 1 2 MAX IP expansion kit CAUTION RISK OF ELECTRIC SHOCK DONOT OPEN THE LIGHTNING CAUTION TO REDUCE THE THE EXCLAMATION WARNING TO FLASH AND ARROW RISK OF ELECTRIC SHOCK POINT WITHIN THE HEADWITHINTHE DONOTREMOVECOVER TRIANGLE ISA PREVENT FIRE OR TRIANGLE ISA OR BACK NO USER WARNING SIGN ELECTRICAL SHOCK warnincsicN SERVICEABLE PARTS INSIDE ALERTING YOU OF ALERTING YOU OF REFER SERVICING TO IMPORTANT HAZARD DO NOT DANGEROUS QUALIFIED SERVICE INSTRUCTIONS EXPOSE THIS VOLTAGE INSIDE PERSONNEL ACCOMPANYING PRODUCT TO RAIN THEPRODUCT THE PRODUCT OR MOISTURE SEE MARKING ON BOTTOM BACK OF PRODUCT Chapter 1 Introduction 3 4 Technic
17. Appendix Il standard and the VAD LP Noise Order corresponds to the M coefficient in the Linear Prediction synthesis filter when silence is detected VAD Noise Matching Click the radio button for the type of VAD noise matching you prefer VAD noise matching is the dB level of comfort noise that is transmitted that equals the floor noise in order to ensure that the receiver does not think the phone has hung up when no speaking is happening You must also enter the VAD Noise LP Order you prefer VAD noise matching is enabled by default and LP order values range from 1 to 10 with 5 being the default Preferred Audio Codecs Order the audio codecs in the sequence you prefer from most preferred to least preferred Select the codec you wish to move and then Use the Up and Down buttons to move it up down the list Repeat this for each codec you wish to re order Click the Apply button to activate any changes made to the Audio Settings screen Technical Services 800 283 5936 CONFIGURATION TRACE LOGGING SETTINGS SCREEN Use the Configuration Trace Logging Settings screen see figure 2 13 to control logging for general audio processing and SIP subsystems as well as system logs and trace flags ClearOne CONFIGURATION PHONE BOOK VIEW LOG TOOLS ABOUT DEVICE REGISTRATION MAX IP WebPortal Trace Logging Settings Enable system log General Settings Active trace flags User Preferences D PS ROOT Spy Tr
18. ClearOne Technical Support before attempting to return your product Make sure you return all the items that shipped with your product Chapter 1 Introduction 1 2 i IMPORTANT SAFETY INFORMATION Read the safety instructions before first use of this product This conferencing phone is not designed for making emergency telephone calls when the power fails Make alternative arrangements for access to emergency services Read and understand all instructions and follow all warnings marked on the product Unplug this product from the wall outlet before cleaning Do not use liquid cleaners or aerosol cleaners Use a damp cloth for cleaning Do not use this product near water for example near a bathtub washbowl kitchen sink or laundry tub in a wet basement or near a swimming pool Do not place this product on an unstable cart stand or table The product may fall causing serious damage to the product Slots and openings in the cabinet and the back or bottom are provided for ventilation to protect it from overheating these openings must not be blocked or covered Never push objects of any kind through cabinet slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock This product should never be placed near or over a radiator or heat register This product should not be placed in a built in installation unless proper ventilation is provided This product should
19. E 2 12 Configuration Audio Settings screen Enable VAD Click the check box to enable VAD voice activity detection or uncheck the box to disable it VAD is enabled by default Voice activity detection is a software application that allows a data network carrying voice traffic over the internet to detect the absence of audio and conserve bandwidth by preventing the transmission of silent packets over the network VAD can also be used to forward idle noise characteristics to a remote IP telephone so that the listener will not think the line has gone dead when the speaker is not actively speaking When VAD is enabled VAD Noise Matching is active When VAD is disabled the audio sends a constant stream of audio data even when there is silence If VAD is enabled and the active audio codec is G 723 1 or G 729A B silence SID packets will be sent when silence is detected according to the description in standards G 723 1 and G 729 Appendix B respectively f VAD is enabled G 711 is the active codec and VAD Noise Matching is set to NONE no audio is sent and no silence packets are sent when silence is detected f VAD is enabled G 711 is the active codec and VAD Noise Matching is set to LEVEL single byte CNG packets are sent with the current noise volume level when silence is detected f VAD is enabled G 711 is the active codec and VAD Noise Matching is set to G711A2 CNG packets are formatted according to G 711
20. RIP FIRST DIGITS 1 ADD PREFIX AFTER STRIP DIAL_STRING amp sipgateway com gt lt Outside dialing gt lt DIGITMAP MATCH 0 MIN DIGITS 1 MAX DIGITS 1 STRIP FIRST DIGITS 0 ADD PREFIX AFTER STRIP DIAL_STRING operator sipproxy com gt Operator gt lt C1DIALPLAN gt FIGURE 2 18 Sample dial plan configuration file gt Note All tokens associated with SYSCONFIG and DIGITMAP must appear on separate single lines in the actual configuration file Dial Plan Configuration File Tokens The following tokens are used for configuring the dial plan configuration file The SYSCONFIG token defines timer configuration and termination digit parameters The DIALTIME token defines the total time in milliseconds allowed to enter the dialed digits before the phone will play a re order tone The FIRST DIGIT WAIT token defines the time in milliseconds the phone will wait after going off hook to enter the first digit before the a re order tone is played The INTER DIGIT WAIT token defines the time in milliseconds the phone will wait after the first digit is entered before a re order tone is played or the number is dialed The TERMINATION DIGIT token defines the termination digit to be entered if the maximum number of digits have not yet been entered and the number is to be dialed before the INTER DIGIT WAIT timer is expired The DIGITMAP token defines the mapping of collected digits to an outbound SIP URI The MATCH token
21. ace Off IDLE NWIF Spy Trace Off DLMM Network Settings e ISU SIP Parameters AUDIO Spy Trace Off 7 AUAPP param CCU Spy Trace Off j CCUTO ausis NN CCUCPDET Spy Trace Off z RTCP Trace and Logging J TUIU Spy Trace Off gt ATPM DEX Spy Trace Off DIM DIM_DNLD Spy Trace Off DSPA CMM RVMU Spy Trece Off j RVCM MSUIM Spy Trace Off j NMM UIUHW Minor Unexpected Event v CORE off g CALL TRSN off x MESG TRSP off x PARS STAK off E MSDB AUTH off Y RGCL SUBS off g Spy Trace Off gt Spy Trace Off z Spy Trace Off z CVBDSM Spy Trace Off T DSPMAN Spy Trace Off gt RIPMAN Spy Trace Off bd Spy Trace Off X Spy Trace Off j Spy Trace Off gt ISUCPDET Spy Trace Off x Spy Trace Off gt Spy Trace Off bd Spy Trace Off gt Spy Trace Off x Spy Trace Off Spy Trace Off hd off x off hd off s off x off E FIGURE 2 13 Configuration Trace Logging Settings screen gt Note This screen is only used to diagnose problems you might be experiencing on your MAX IP phone Before enabling any of these logs please call customer service to receive instructions on which logs to enable e Enable system log Click this check box to have the system log displayed on the Device Log File screen see page 19 e Active trace flags Click the Apply button to activate trace flags e General Logging These are various audio and call control subsystems for
22. addition of a new number stored at that location VIEW LOG DEVICE LOG FILE SCREEN Use the View Log Device Log File screen see figure 2 15 to keep record of device log data You can then download the log for review by clicking the Download button The log shows the last 8 KB of log data Click the Update button to get the most recent 8 KB of data Click the Clear button to clear the log gt Note This screen is only used to diagnose problems you might be experiencing on your MAX IP phone Please call customer service to receive instructions on how to interpret the logs shown here 18 Technical Services 800 283 5936 ClearOne CONFIGURATION PHONE BOOK VIEWLOG TOOLS ABOUT DEVICE REGISTRATION MAX IP WebPortal Device Log File NO DATA Above shows the last 8 KB of Log Data To see the complete log click Download or right click here if your browser has difficulty downloading automatically FIGURE 2 15 View Log Device Log File screen TOOLS DIAGNOSTICS VOIP STATISTICS SCREEN Use the Tools Diagnostics VoIP Statistics screen see figure 2 16 to check the phone state update firmware reboot the phone and restore default settings ClearOne CONFIGURATION PHONE BOOK VIEW LOG TOOLS ABOUT DEVICE REGISTRATION MAX IP WebPortal Diagnostics VoIP Statistics The statistics are available when the phone is in a call vf Packets received itd Packets Lost 2 Percent packet loss Firmware File lo
23. al Services 800 283 5936 CHAPTER 2 GETTING STARTED CONNECTING YOUR CONFERENCING PHONE 1 Connect the Connection cable from the Link Out jack on the base unit to the Link In jack on the conferencing pod see figure 2 1 Ethernet 25 Connection cable Sms LINKOUT ETHERNET ii Green Ethernet cable FIGURE 2 1 Connecting the MAX IP AN Warning DO NOT plug a laptop or PC into the Link Out jack on the base unit or conferencing pod severe LS electrical damage can occur if this is done 2 Connect the base unit to the Ethernet jack using the Ethernet cable 3 Connect the power cord to the base unit and plug it directly into an electrical outlet CONNECTING ADDITIONAL MAX IP PHONES 1 Connect the 12 Connection cable to the Link Out jack on the first phone and to the Link In jack on the second phone see figure 2 2 i 12 Connection cable i To Link I 25 Connection cable 7 To Link In To Link Out on Base Unit FIGURE 2 2 Connecting additional units 2 Continue linking up to three additional MAX IP phones in the same fashion A total of four units may be connected Chapter 2 Getting Started 5 6 PROVISIONING YOUR MAX IP PHONE There are two methods available for configuring your MAX IP phone e The first method is manually through the phone s keypad and a web portal associated with the ph
24. an be an IP address a hostname or FQDN See Configuraton SIP Configuration Screen on page 14 for information on how to set this parameter through the web portal Default value 0 0 0 0 Allowable string length 79 sip proxy port The default port with which to communicate to the SIP proxy See Configuraton SIP Configuration Screen on page 14 for information on how to set this parameter through the web portal Default value 5060 Allowable port range 1 65535 outbound sip proxy enable Enable call routing through outbound SIP proxy See Configuraton SIP Configuration Screen on page 14 for information on how to set this parameter through the web portal Default value O Allowable range 0 disable 1 enable lt outbound sip proxy gt Outbound SIP proxy address This can be a valid IP address a hostname or FQDN See Configuraton SIP Configuration Screen on page 14 for information on how to set this parameter through the web portal Default value 0 0 0 0 Allowable string length 79 Chapter 2 Getting Started 25 outbound proxy port The default port with which to communicate to the outbound SIP proxy See Configuraton SIP Configuration Screen on page 14 for information on how to set this parameter through the web portal Default value 5060 Allowable port range 1 65535 sip register timetout gt The SIP registration timeout in milliseconds See Configuraton SIP Configuration Screen
25. ansion Kit Call your sales representative for part numbers COMPLIANCE FCC PART 15 ICES 003 COMPLIANCE This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules and Industry Canada ICES 003 These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense Operation is subject to the following two conditions 1 This device may not cause interference and 2 This device must accept any interference including interference that may cause undesired operation of the device Changes or modifications not expressly approved by ClearOne Communications could void the user s authority to operate the equipment CE EUROPEAN COMPLIANCE This equipment has been approved in accordance with Council Directive 1999 5 EC Radio Equipment and Telecommunications Equipment See the enclosed Declaration of Conformity DOC that is enclosed with the equipment for full details Compliance of the equipment with the Directive i
26. ary DNS server IP address e DNS domain The IP address and subnet masks are defined by DHCP option 1 The Gateway IP address is defined by DHCP option 3 The TFTP server is defined first by DHCP option 66 If this is undefined then the MAX IP examines the siaddr parameter in the DHCP ACK packet If this is not defined then the hostname parameter in the DHCP ACK packet is used The DNS server IP address is defined by DHCP option 6 The secondary DNS server IP address is defined by DHCP option 6 The DNS domain is defined by DHCP option 15 Technical Services 800 283 5936 MANUALLY ASSIGNING AN IP ADDRESS If DHCP is disabled or you wish to assign a static IP address then perform the following steps 1 o N Oa 9 11 12 18 14 Press and hold the REDIAL PROG key until the program icon appears on the LCD screen see figure 2 3 gt FIGURE 2 3 MAX IP LCD Program icon Note If a key is not pressed within 30 seconds of entering program mode the MAX IP phone will beep and return to operation mode Press the 2 key The default IP address is displayed on the LCD screen If this address was obtained from DHCP then you can use it to access the web interface If you cannot access the web interface using this address then you need to either configure DHCP as explained above so that the IP address can be obtained automatically or you must manually enter a static IP address Continue with step 3 to manually enter a static IP
27. ault settings stored in the MAX IP phone Several configuration files are required to automatically provision the MAX IP phone These configuration files include e Firmware files e Phone Settings file e Phone specific file e Dial Plan file FIRMWARE FILES When new firmware is released it is delivered with two files config fil and ggsip all The config fil file contains date and version information while the ggsip all file contains the compressed firmware image When a MAX IP phone is plugged into the network the config fil file is downloaded via TFTP If the date and version are different from what is stored on the phone the ggsip all file is then downloaded After the new firmware has loaded the MAX IP reboots and the new firmware becomes active once the reboot completes PHONE SETTINGS AND PHONE SPECIFIC FILES Two phone configuration files are used to provision the MAX IP phone the phone settings file and phone spe cific file The phone settings file contains general settings used by all MAX IP phones on a network This file MUST be named C1MAXIP txt The phone specific file contains phone specific settings This file must be named CIMAXIP MACAddress txt where the MAC address is the hardware Ethernet MAC address found on the label on the back of the phone s base unit Although all of the phone settings can be defined in one of these two files the general settings found in the phone settings file will be overridden by the setti
28. be operated only from the type of power source indicated on the marking label If you are not sure of the type of power supply in your location consult your dealer or local power company Do not overload wall outlets and extension cords as this can result in fire risk or electric shock Never spill liquid of any kind on the product To reduce the risk of electric shock do not disassemble this product Opening or removing covers may expose you to dangerous voltages or other risks Incorrect reassembly can cause electric shock during subsequent use Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions a When the power supply cord or plug is damaged or frayed b If liquid has been spilled into the product c If the product does not operate normally by following the operating instructions d If the product has been dropped or damaged e If the product exhibits a distinct change in performance Avoid using a telephone during an electrical storm There may be a remote risk of electric shock from lightning Do not use this product to report a gas leak in the vicinity of the leak Do not use this product near intensive care medical equipment or by persons with pacemakers This product can interfere with electrical equipment such as answering machines TV sets radios computers and microwave ovens if placed too close Save these instructions Technical Services 800
29. ber Screen on page 18 for information on how to set this parameter through the web portal Default value undefined Allowable range valid phone number 0 9 use sipauth gt Use SIP authentication when registering with the SIP proxy See Configuraton SIP Configuration Screen on page 14 for information on how to set this parameter through the web portal Default value O Allowable range 0 disable 1 enable lt sip username gt The user name with which the phone will authenticate with the SIP proxy if lt use_sipauth gt is enabled See Configuraton SIP Configuration Screen on page 14 for information on how to set this parameter through the web portal Default value none Allowable string length 49 Technical Services 800 283 5936 sip password The password with which the phone will authenticate with the SIP proxy if use sipauth is enabled and sip username is defined See Configuraton SIP Configuration Screen on page 14 for informa tion on how to set this parameter through the web portal Default value none Allowable string length 14 sip proxy enable Enable SIP proxy registration See Configuraton SIP Configuration Screen on page 14 for information on how to set this parameter through the web portal Default value O Allowable range 0 disable 1 enable lt sip proxy server gt SIP proxy server to register with when sip proxy enable is enabled This parameter c
30. cation Browse ede Operations RebeotDevice __Restore Default Setings FIGURE 2 16 View Log Device Log File screen Chapter 2 Getting Started 19 e Check Phone State Click this button to view VoIP statistics including the number of packets received the number of packets lost and the percent packet loss These statistics are displayed in real time and are only available when the phone is in a call At such time a green check mark appears in the check box above the Check Phone State button Update Firmware You will receive the firmware update file ggsip all for example and using the web interface only you will enter that name directly or browse to its location on your computer by using the Browse button then clicking the Update button The MAX IP phone s firmware is updated e Reboot Device Click this button to reboot your MAX IP phone Restore Default Settings Click this button to restore the default settings of your MAX IP phone AUTOMATICALLY PROVISIONING YOUR MAX IP PHONE As mentioned previously if you have multiple units that you want to provision with the same settings the quickest and most seamless way of accomplishing this is through automatic provisioning In fact your MAX IP phone is factory configured to automatically provision by downloading the appropriate configuration files from a TFTP server defined by DHCP on bootup The settings contained in the configuration file override the def
31. ch the operator Values are 0 Click the Apply button to activate any changes made to the manual configuration Technical Services 800 283 5936 CONFIGURATION NETWORK SETTINGS SCREEN Use the Configuration Network Settings screen see figure 2 10 to set up your MAX IP phone on the network You can set the hostname domain name static IP address subnet mask default gateway primary DNS IP address secondary DNS IP address SNTP server 1 IP address SNTP server 2 IP address VLAN priority and VLAN ID from this screen along with enabling disabling DHCP and VLAN ClearOne CONFIGURATION PHONE BOOK VIEW LOG TOOLS ABOUT DEVICE REGISTRATION MAXIP WebPortal Network Settings Hostname MAXIP BBDs General Settings J IV Enable DHCP User Preferences Domain Name SLC ClearOne com DialPian Static IP Address 192 fies o Network Settings Subnet Mask ps m5 m5 p SIP Parameters Default Gateway Rez es foz fesa Audio Parameters Primary DNS IP Address 12 fe fp D Trace and Logging Secondary DNS IP Address 2 fis p SNTP Server 1 IP Address fo fo fo fo SNTP Server 2 1P Address fo fo fo fo Qos Description Precedence Express Forwarding 5 Custom Current Value 0x28 Enable VLAN VLAN Priority os VLAN ID p 1 4094 FIGURE 2 10 Configuration Network Settings screen e Hostname This is the name of the host or the MAX IP s device name on the network and is the same as t
32. d oe EEE aah agi 39 PRODUCT OVERVIEW Thank you for purchasing the ClearOne Max IP expandable conferencing phone MAX IP provides premium full duplex audio to small conference rooms as a single unit and to larger rooms as an expanded system Up to four MAX IP units can be linked expanding not only microphone coverage but loudspeaker coverage and control access as well This creates even distribution of sound for a more natural communications experience Setting up the MAX IP conferencing phone requires only three connections power network and the base unit to the conferencing phone And the familiar keypad design ensures that you will be comfortable using the phone reducing the need for training and support e EXPANDABLE MAX IP is ideal for conference rooms and provides complete microphone and loudspeaker coverage and easy access to controls e SUPERIOR AUDIO The clear full sound of the MAX IP facilitates more natural interaction among participants ONE TOUCH CONFERENCING Single button access to 3 way calling EASY TO USE The intuitive user friendly controls are simple to operate SERVICE AND SUPPORT If you need additional information on how to set up or operate your MAX IP conferencing phone please contact us We welcome and encourage your comments so we can continue to improve our products and better meet your needs PRODUCT RETURNS All product returns require a return authorization RA number Please contact
33. defines the digits which MUST be matched when the user begins entering digits for the DIGITMAP rule to take effect The MIN_DIGITS token defines the minimum number of digits which MUST be entered once that match rule has been invoked This number must be greater than or equal to the number of digits in the MATCH string The MAX DIGITS token defines the maximum number of digits which MAY be entered after the match rule has been invoked The completion of the number can be achieved when the maximum number of digits have been entered or the TERMINATION DIGIT is pressed The MAX DIGITS parameter MUST be greater than or equal to the MIN DIGITS parameter The STRIP FIRST DIGITS parameter defines the number of digits that will be stripped from the beginning of the complete dial string before it is passed to the underlying stack to be dialed For example if the user entered 1234 and STRIP FIRST DIGITS was set to 2 the string passed to the underlying stack for dialing would be 34 The ADD PREFIX AFTER STRIP token defines a set of prefix characters that are to be applied to the beginning of the dial string AFTER the STRIP FIRST DIGITS rule has been applied Adding to the previous example if the ADD PREFIX AFTER STRIP were set to 56 and the user entered 1234 the string passed to the underlying stack would be 5634 The DIAL STRING token defines the address which will be dialed when a number satisfying the MATCH rule is entered The characters
34. e SIP proxy server and the number of the SIP proxy port When SIP proxy registration is disabled these fields are inactive e Enable Outbound proxy Click this check box to enable the outbound proxy server or uncheck it to disable it The outbound proxy is the IP address to use for outbound calls if the address is different from the registration address When enabled the Outbound proxy server IP address URL and Outbound proxy port fields are active Enter the required IP address URL of the outbound proxy server and the number of the outbound proxy port When disabled these fields are inactive e SIP Transport Click the radio button next to the type of SIP transport you wish to use and the number of the listen port in the Listen port field for the specified transport UDP user datagram protocol is a protocol within the TCP IP protocol suite that is used in place of TCP transmission control protocol when a reliable delivery is not required UDP requires less processing of packets and is connectionless meaning it does not require a handshake to start a session like TCP does Therefore it is faster and is often used with VoIP because there is no time to retransmit erroneous or dropped packets The default port is 5060 Enable in Band DTMF Relay Click the check box to enable in band DTMF dual tone multi frequency relay or uncheck the box to disable it In band DTMF relay allows dialing information to be sent for gateways that need to receive sta
35. for information on how to set this parameter through the web portal Default value 1 Allowable range 0 Disable 1 Enable VAD vad noise match Defines the VAD noise matching algorithm See Configuraton Audio Settings Screen on page 16 for infor mation on how to set this parameter through the web portal Default value level Allowable range none disabled level g711a2 vad noise order The VAD noise order See Configuraton Audio Settings Screen on page 16 for information on how to set this parameter through the web portal Default value 5 Allowable range 0 10 g711ulaw priority The G 711 ulaw audio codec priority See Configuraton Audio Settings Screen on page 16 for information on how to select this codec priority through the web portal Default value 255 Allowable range 1 lowest to 255 highest g711Alaw priority The G 711 Alaw audio codec priority See Configuraton Audio Settings Screen on page 16 for information on how to select this codec priority through the web portal Default value 254 Allowable range 1 lowest to 255 highest Chapter 2 Getting Started 27 28 g729ab priority The G 729A B audio codec priority See Configuraton Audio Settings Screen on page 16 for information on how to select this codec priority through the web portal Default value 250 Allowable range 1 lowest to 255 highest g7231 63 priority The G 723 1 lo
36. he system name found on the Device Information screen Enable DHCP Click this check box to enable DHCP on the MAX IP phone When enabled the settings for domain name static IP address subnet mask default gateway primary DNS IP address and secondary DNS IP address are all grayed out as they are obtained automatically from the DHCP server Uncheck this box to disable DHCP Note that the above mentioned settings are now editable as you must enter the appropriate values manually SNTP Server 1 and 2 IP Addresses The SNTP servers are time servers Enter the IP address of the desired server and click Apply to go out and get the current time from the corresponding time server The time returned is in Greenwich Mean Time adjusted according to the setting of the time zone see Configuration User Preferences Screen on page 10 for more information on the time zone setting Chapter 2 Getting Started 13 14 e Enable VLAN VLAN Priority and VLAN ID VLAN is used to segment a single physical network into several virtual networks It is used to differentiate between VoIP voice over IP data and other data Once VLAN is enabled by clicking the check box next to Enable VLAN you can set the VLAN priority VLAN priority is the priority of the MAX IP phone on the VLAN Click the drop down box next to VLAN Priority and select the desired priority Values are 0 to 7 The VLAN ID is a unique identifier set by the system administrator which can be of an
37. in User Preferences Authorization password Dial Plan I Enable SIP Proxy registration Network Settings l Proxy server IP address URL pooo SIP Parameters Proxy port peo as Enable Outbound proxy Trace and Logging Outbound proxy server IP address URL pooo Outbound proxy port peo SIP Transport UDP Listen port 5060 C TCP Listen port 5060 Iv Enable In Band DTMF Relay Payload fe 96 127 Registration timeout pen Apply FIGURE 2 11 Configuration SIP Configuration Settings screen Technical Services 800 283 5936 Enable Authentication Click this check box to enable authentication or uncheck it to disable authentication Authentication is required if the proxy requires it Authentication verifies the username and password as entered in the Authorization user and Authorization password fields These fields are active only when authentication is enabled and can thus be modified When authentication is disabled these fields are inactive Enable SIP Proxy registration Click this check box to enable SIP proxy registration or uncheck it to disable it SIP proxy registration is the connection to the SIP proxy server in a SIP based IP telephony environment that handles call control and serves as the central repository for address translation name to IP address When SIP proxy registration is enabled the Proxy server IP address URL and Proxy port fields are active Enter the required IP address URL of th
38. ion radio button if you want to set up the dial plan manually through this screen Note that when the file method is chosen the Upload button is active and the Apply button is inactive when the manual configuration method is chosen the Apply button is active and the Upload button is inactive Load From File If you are setting up this phone to be part of a group of phones with similar settings then it is recommended that you use the file method see page 29 for more information on the dial plan configuration file This method ensures that each phone in the group uses the same dial plan settings Although the name of your dial plan file can be any name you wish it is stored in the MAX IP phone in a file named C1MAX1AVDIAL txt Your dial plan file can be located in different directories in order to provide for different settings for different phones such as different dial plans for domestic calls versus international calls Click the Browse button to navigate to the directory where the dial plan is located and then click the Upload button to load the dial plan file into your MAX IP phone Manual Configuration If you do not have a dial plan file set up and stored on your local PC or if you wish to create a dial plan for only this MAX IP phone then you should use the manual configuration fields on this screen gt Note The manual settings are structured for typical dialing plans in the United States Manual send key Click the drop down b
39. is displayed on the LCD screen Make note of the IP address and press the CLEAR key Program mode is exited Start Internet Explorer only the Internet Explorer web browser release 6 0 or later with Java 1 5 or later installed works with the MAX IP phone Enter the phone s IP address into the Internet Explorer address field and press the ENTER key on your computer s keyboard You can also enter the DNS name or the phone s name on the network in order to get to the web interface login screen Chapter 2 Getting Started 7 6 The web interface login screen appears see figure 2 4 Enter Network Password FIGURE 2 4 Login screen 7 Enter the default username admin and the default password clearone and click OK 8 The web portal appears displaying the Device Information screen WEB PORTAL SCREENS The following sections display each of the screens included in the MAX IP web portal and describe all of the settings that can be modified through each of the screens DEVICE INFORMATION SCREEN The Device Information screen see figure 2 5 displays all of the system information for your MAX IP phone The information fields are self explanatory however note that the last four digits of the MAC address are used as an identifier in the system name By default the system name is in the format of MAX1AV followed by the last four digits of the MAC address The MAC address is a unique address in hexadecial format that can also be fou
40. ity 254 g7llAlaw priority Xg729ab priority 250 g729ab priority Xg1 231 53 priority 240 g7231 53 priority 97231 63 priority 245 g7231 63 priority lt C1MAXSIPCONFIG gt Configuration Parameters 711Alaw codec priority l lowest to 255 highest 729A B codec priority l lowest to 255 highest 723 1 lowrate priority 1 lowest to 255 highest 723 1 highrate priority l lowest to 255 highest FIGURE 2 17 Phone settings file example The following parameters are the parameters available for configuring the phone settings and phone specific files username The username for logging into the web portal See Manually Provisioning Your MAX IP Phone on page 7 for the login procedure Default value admin password The password for logging into the web portal See Manually Provisioning Your MAX IP Phone on page 7 for the login procedure Default value clearone ringtone The default ring tone when the phone rings See Configuration General Settings Screen on page 10 for information on how to set this parameter through the web portal Default value 1 Range 1 5 Chapter 2 Getting Started 21 22 localnum The localnum parameter describes the identifier by which the phone will be known For example if localnum is set to 1234 and the phone is registered to ClearOneProxy com then the phone s SIP URI will be sip 1234 ClearOneProxy com See Configuratio
41. l Plan Network Settings SIP Parameters Audio Parameters Trace and Logging File location Browse I Enable Enable I Enable I Enable I Enable Manual send key x Total dial timer 2 minutes x Interdigit timer 15 seconds x Extension dialing 4 digits v Local dialing Prefix pa Long distance dialing Prefix at gt Emergency dialing 91 z Operator dialing oz ARRS FIGURE 2 8 Configuration Dial Plan screen e Current dial plan Click the View hyperlink to see the current dial plan file see figure 2 9 associated with your MAX IP phone d http 192 168 102 4 CIMAX1AYDIAL txt Microsoft Internet Explorer provided by ClearOne Communications Inc File Edit View Favorites Tools Help Back gt Q A A Asearch Gyravorites meda C D S c 5 Address http 192 168 102 4 C1MAX1AVDIAL txt z ee lt C1DIALPLAN gt lt SYSCONFIG DIALTIME 120000 FIRST_DIGIT_WAIT 30000 INTER_DIGIT_WAIT 30000 TERMINATION_DIGIT lt DIGITMAP MATCH e MIN DIGITS 1 MAX DIGITS 44 STRIP FIRST DIGITS O ADD PREFIX AFTER STRIP lt C1DIALPLAN gt FIGURE 2 9 Current dial plan file Chapter 2 Getting Started 11 12 Select new dial plan location Click the radio button for the method you wish to use to have your dial plan loaded into your MAX IP phone Click the File radio button if you want the dial plan loaded from a file located on the local PC or click the Manual configurat
42. n General Settings Screen on page 9 for information on how to set this parameter through the web portal Default value 1111111 Allowable characters 0 9 helpline num The number dialed when the help line speed dial is called See Configuration General Settings Screen on page 9 for information on how to set this parameter through the web portal Default value not set Allowable characters 0 9 allow reboot in call Allow the phone to be rebooted if it s currently in a call This parameter is useful when remote provisioning through the web interface If a reboot command is issued remotely it will not take immediate effect if this parameter is set to 0 See Configuration General Settings Screen on page 9 for information on how to set this parameter through the web portal Default value 0 Allowable values O wait until the call is completed before the phone is rebooted 1 reboot phone immediately mute ringtone Mute the ringer for an incoming call Note if the ringer is disabled the LED indicators on the pod s will still flash on an incoming call See Configuration User Preferences Screen on page 10 for information on how to set this parameter through the web portal Default value O Allowable values 0 disable mute 1 enable mute dialplan The filename on the TFTP server containing the dial plan file For information on configuring a dial plan see Configuration Dial Plan Screen
43. n the outside of your conferencing pod or base unit and power supply TROUBLESHOOTING If you are having trouble with your MAX IP it might be improperly set up or other equipment might be malfunctioning To begin check for the following or consult the chart in figure 4 1 he MAX IP base unit is plugged into an electrical outlet with the proper voltage and its power light is on e Make sure cables are securely connected e The equipment the other party is using is comparable in quality to your MAX IP conferencing phone and is working properly While the MAX IP works with speakerphones cell phones handsets or installed conferencing systems the quality of the conference will be impacted if the party you are conferencing with has poor quality equipment If you hear see No dial tone It could be that Base unit is not connected to Ethernet jack DHCP failure Try this Connect the base unit to the Ethernet jack using the supplied Ethernet cable Check for IP address Static or noise The other party s room is too noisy Packet loss or delay Ask the other party to turn off noisy equipment Contact Network Administrator Calls can come in but you You have an invalid dial plan Check your dial plan con guration lesser quality A G 723 1 codec is selected as the priority codec can t dial out You have not con gured an outbound proxy correctly Check outbound proxy con guration
44. nd on the label attached to the back of your MAX IP base unit This screen and all other screens also includes a link to the Registration page in order to register your MAX IP phone with ClearOne Simply click on the Registration link to go there 8 Technical Services 800 283 5936 ClearOne CONFIGURATION PHONE BOOK VIEW LOG ABOUT DEVICE REGISTRATION MAX IP WebPortal Device Information System Name MAXIP BBD8 Local phone number 888 Manufacturer ClearOne Communications Manufactured by ClearOne Communications Copyright Notice C 2005 ClearOne Communications 411 rights reserved Protocol Information SIP Base Firmware Version 10 20 05 Pod Firmware Version 10 14 05 MAC Address 00 06 24 0D BB D8 CONFIGURATION GENERAL SETTINGS SCREEN u FIGURE 2 5 Device Information screen Use the Configuration General Settings screen see figure 2 6 to set up security provisioning the MAX IP extension and help line phone numbers and when a reboot of the phone is allowed ClearOne CONFIGURATION PHONE BOOK VIEW LOG ABOUT DEVICE REGISTRATION MAX IP WebPortal General Settings User Preferences Dial Plan Network Settings SIP Parameters Audio Parameters Trace and Logging General Settings User name admin Password e C Use local settings Use DHCP TFTP TFTP Address from DHCP Use TFTP Server fire fe o fi Local phone number 888 3633 Help line number
45. ndard audio DTMF relay provides a way to transport DTMF digits in an RTP voice stream when the voice codec cannot accurately reproduce the digits or the sender or receiver DSP digital signal processor cannot perform digit sampling Each DTMF digit is encoded as an RTP named event and sent as RTP packets over UDP The packets are encoded with a payload type which is negotiated during connection establishment When enabled the Payload field is active Enter the desired payload values range from 96 to 127 When Enable in Band DTMF Relay is disabled this field is inactive e Registration timeout Enter the value in seconds your phone is to refresh its registration to the SIP proxy server The default value is 3600 Click the Apply button to activate any changes made to the SIP Configuration screen Chapter 2 Getting Started 15 CONFIGURATION AUDIO SETTINGS SCREEN Use the Configuration Audio Settings screen see figure 2 12 to configure the voice activation detection settings and to prioritize your preferred audio codecs ClearOne CONFIGURATION PHONE BOOK VIEW LOG TOOLS ABOUT DEVICE REGISTRATION MAX IP WebPortal Audio Settings M Enable VAD General Settings VAD Noise Matching User Preferences C None Dial Plan E Level Network Settings C G 711A2 SIP Parameters VAD Noise LP Order b 1 10 aa Preferred Audio Codecs G 711 uLaw G 711 ALaw G 729AB G 723 1 5 3 kbps v Down Trace and Logging FIGUR
46. ngs in the phone specific file when the MAX IP phone boots To leave a setting as is do not include it in the file only address those items that are changing You can edit the files using a general text editor such as vi or Notepad A sample C1MAXIP txt file containing configuration settings is shown in figure 2 17 Note Although the phone settings configuration file appears to be well formed XML it MUST adhere to the formatting as defined in the example Parameter settings CANNOT be spread across multiple lines For example Valid username admin username Invalid username admin lt username gt 20 Technical Services 800 283 5936 lt C1MAXSIPCONFIG gt lt username gt admin lt username gt lt web login id gt lt password gt clearone lt password gt lt web login password gt lt ringtone gt 1 lt ringtone gt lt ringtone index 1 to 5 gt lt localnum gt 1234 lt localnum gt lt Local telephone number gt lt helpline_num gt 6356 lt helpline_num gt lt helpline number gt allow reboot in call 0 lt allow_reboot_in_call gt lt 1 allow reboot during a call 0 wait till call complete gt mute ringtone 0 mute ringtone lt 1 mute ringer on incoming call 0 disable mute gt lt dialplan gt C1MAX1AVDIAL txt lt dialplan gt lt File describing MAX Dialplan TFTPed from server gt lt timezone gt 5 lt timezone gt
47. o a consistent level e Mute incoming ringer Click this check box to mute the incoming ringer or uncheck it to allow the ringer to ring normally e Incoming ringer melody Click the drop down box to select from the five available melodies Click the Play button to listen the selected melody on the phone e Time zone Click the drop down box to select from the available time zones Choose the time zone nearest to your location The time zone is necessary for logging functions such as errors and so forth 10 Technical Services 800 283 5936 e Auto adjust for Daylight Saving Changes Click this check box to have the time automatically adjusted for Daylight Savings or uncheck it if Daylight Savings time is not observed in your area Click the Apply button to activate any changes made to this screen CONFIGURATION DIAL PLAN SCREEN Use the Configuration Dial Plan see figure 2 8 screen to view your current dial plan and to choose how you want the dial plan for your MAX IP phone loaded You can choose to have it loaded from a file containing all of the settings you desire or you can select the settings you wish for your MAX IP phone manually through this Screen ClearOne CONFIGURATION PHONE BOOK VIEW LOG TOOLS ABOUT DEVICE REGISTRATION D OA AwWLLL LC AAABOAOANAAa GG I MAX IP WebPortal Dial Plan Current dial plan View General Settings 5 Select new dial plan location File C Manual configuration User Preferences Dia
48. o save the selection a confirmation tone plays Press CLEAR to exit programming The phone reboots Technical Services 800 283 5936 TO PROGRAM THE AUTOMATIC GAIN CONTROL AGC AND AUTOMATIC LEVEL CONTROL ALC SETTINGS 1 Press and hold the REDIAL PROG key until the Program icon appears on the LCD screen see figure 3 1 2 Press and hold the 8 key The current AGC setting number will be displayed on the LCD screen 3 Press REDIAL PROG The current setting number will flash 4 Enter a new setting number using the table shown in figure 3 2 Setting Speaker Microphone AGC ALC On 2 On Off 3 On a Off FIGURE 3 2 MAX IP automatic gain control table 5 Press REDIAL PROG to save the selection a confirmation tone plays Press CLEAR to exit programming TO RESTORE FACTORY DEFAULTS 1 Press and hold the REDIAL PROG key until the Program icon appears on the LCD screen see figure 3 1 2 Press and hold the 9 key The number 8 repeats across the LCD screen 3 Press REDIAL PRCG to save the selection a confirmation tone plays Press CLEAR to exit programming The phone reboots Chapter 3 User Options 33 34 Technical Services 800 283 5936 CHAPTER 4 MAINTENANCE CARING FOR YOUR MAX IP e Follow all warnings and instructions marked on your MAX IP e Unplug base unit and conferencing pod from the wall outlet before cleaning e Do not use liquid or aerosol cleaners Use a damp cloth moistened with water to clea
49. one e The second method provisions the phone automatically when it is plugged into the network This method uses a DHCP server to assign the phone minimal IP information so that it can access the network includ ing an IP address gateway subnet mask and TFTP server address A TFTP server is then used to auto matically upload firmware when new firmware is available and provisioning information to the phone so that it is ready to make a call after it has completed the booting sequence By default the MAX IP is configured for automatic provisioning and assumes the IT administrator has correctly configured the DHCP and TFTP servers on the phone network When more than a few phones are to be provisioned it is recommended that you use the automatic method otherwise the manual method is the best CONFIGURING THE IP ADDRESS Before any other provisioning can be done you must first configure the host IP address and the subnet mask of the MAX IP phone These must be known in order to provision the phone through the web interface These settings are usually obtained automatically from the DHCP server however they can also be assigned manual ly if the host IP address is to be a static IP address CONFIGURING THE DHCP SERVER When configuring a DHCP server for use with the MAX IP phone the following parameters should be assigned e P address e Subnet mask e Gateway IP address e TFTP server IP address e DNS server IP address e Second
50. ovisioning Errors 151 200 151 Phone not provisioned 152 Activate error 153 Invalid Ring Tone 154 Invalid local Number 155 Invalid Time zone 156 Invalid Noise Match 157 Invalid VLAN priority 158 Error setting VLAN priority 159 Invalid encryption key length 160 Invalid local phone number 161 Invalid SIP proxy Port number 162 Invalid Conference Number 163 Invalid Tech Support Number 164 Invalid Speed Dial 0 165 Invalid Speed Dial 1 166 Invalid Speed Dial 2 167 Invalid Speed Dial 3 168 Invalid Speed Dial 4 169 Invalid Speed Dial 5 170 Invalid Speed Dial 6 171 Invalid Speed Dial 7 172 Invalid Speed Dial 8 173 Invalid Speed Dial 9 174 Invalid SIP Authorized User 175 Invalid SIP Password 176 Invalid SIP registration Timeout 177 Invalid SIP transport 178 Invalid SIP UDP port 179 Invalid SIP TCP Port 180 Invalid Reboot In Call 181 Invalid Mute Ringtone 182 Invalid DTMF payload 183 Invalid VAD Threshold 184 Invalid VAC Noise Order 185 Invalid ULAW priority 186 Invalid ALAW priority 187 Invalid 729 priority Provisioning Errors 151 200 continued 188 Invalid G 723 1 5 3 kbps priority 189 Invalid G 723 1 6 3 kbps priority 190 Invalid SNTP address 191 Invalid QoS procedure 192 Invalid QoS custom value Dial Plan Errors 201 250 201 Invalid SYSCONFIG parameter 202 Invalid or missing string in DIGITMAP line
51. ox and select the key you want to press after entering a dialed number Values are or none If none is selected then there is no terminating digit and the specified number of digits must be entered before the phone will dial Total dial timer This is total time allowed to complete digit entry before a re order is generated Values are 1 2 and 3 minutes e Interdigit timer This is the maximum amount of time allowed between digits entered into the phone after the first digit is pressed before digits are sent automatically Values are 15 30 and 45 seconds Extension dialing Click the drop down box to select the number of digits in the telephone extension of your organization s extension configuration Values are 3 4 and 7 digits Click the Enable check box to enable this feature or uncheck the box to disable it Local dialing Prefix Click the drop down box to select the prefix required for dialing offsite Values are 8 and 9 Click the Enable check box to enable this feature or uncheck the box to disable it Long distance dialing Prefix Click the drop down box to select the prefix for dialing offsite long distance Values are 81 and 91 Click the Enable check box to enable this feature or uncheck the box to disable it Emergency dialing Click the drop down box to select the number required for emergency dialing Values are 811 and 911 Operator dialing Click the drop down box to select the number required to rea
52. rs on the LCD screen see figure 3 1 gt Note DHCP must be disabled in order to change the host IP address manually 2 Press 2 to enter the Host IP Address menu The current host IP address is displayed 3 Press REDIAL PROG The current host IP address flashes 4 Press and hold CLEAR to erase the current host IP address 5 Using the number keys enter the desired host IP address 6 Press REDIAL PROG to save the selection a confirmation tone plays Press CLEAR to exit programming The phone reboots Chapter 3 User Options 31 32 TO CHANGE SUBNET MASK 1 Press and hold the REDIAL PROG key until the Program icon appears on the LCD screen see figure 3 1 Note DHCP must be disabled in order to change the subnet mask manually 2 Press 3 to enter the Change Subnet Mask menu The current subnet mask is displayed 3 Press REDIAL PROG The current subnet mask flashes 4 Press and hold CLEAR to erase the current subnet mask 5 Using the number keys enter the desired subnet mask 6 Press REDIAL PROG to save the selection a confirmation tone plays Press CLEAR to exit programming The phone reboots TO PROGRAM DEFAULT GATEWAY IP ADDRESS 1 Press and hold REDIAL PROG until the Program icon appears on the LCD screen see figure 3 1 Note DHCP must be disabled in order to change the subnet mask manually 2 Press 4to enter the Default Gateway IP Address menu The current default gateway IP address is displayed 3
53. s attested by the application of the CE mark on the equipment Chapter 5 Appendix 39 40 Technical Services 800 283 5936
54. w rate audio codec priority See Configuraton Audio Settings Screen on page 16 for infor mation on how to select this codec priority through the web portal Default value 245 Allowable range 1 lowest to 255 highest g7231 53 priority The G 723 1 low rate audio codec priority See Configuraton Audio Settings Screen on page 16 for infor mation on how to select this codec priority through the web portal Default value 240 Allowable range 1 lowest to 255 highest vlan enable The Virtual LAN enable See Configuraton Network Settings Screen on page 13 for information on how to set this parameter through the web portal Default value 0 Allowable range 0 Disable 1 4094 Valid LAN ID vlan priority Sets the priority that VLAN tags outbound packets See Configuraton Network Settings Screen on page 13 for information on how to set this parameter through the web portal Default value O Allowable range 0 7 agc enable Automatic gain control enable See Configuraton User Preferences Screen on page 10 for information on how to set this parameter through the web portal Default value 0 Allowable range 0 Disable 1 Enable Technical Services 800 283 5936 alc enable Automatic level control enable See Configuraton User Preferences Screen on page 10 for information on how to set this parameter through the web portal Default value 0 Allowable range 0 Disable 1
55. which logs can be generated if enabled e SIP Logging These are various SIP subsystems for which logs can be generated if enabled e Turn Off Logs Click this button to turn off logging Click the Apply button to cause logs selected in General Logging and SIP Logging sections to be displayed on the Device Log File screen Chapter 2 Getting Started 17 PHONEBOOK ADD EDIT AND DELETE NUMBER SCREEN Use the Phonebook Add Edit and Delete Number screen see figure 2 14 to add modify and delete numbers from your phonebook ClearOne CONFIGURATION PHONEBOOK VIEW LOG TOOLS ABOUT DEVICE REGISTRATION E MAX IP WebPortal Add Edit and Delete Number Phone List New number Entry 1 FIGURE 2 14 Phonebook Add Edit and Delete Number screen e Phone List This is a list of numbers you have stored in your phonebook You can have up to 10 numbers stored at a time To clear all numbers from your list click the Clear All button e New number Enter the telephone number in the New number field including area code that you wish to add to the list Enter lt P gt to program a two second pause Click the Entry drop down box and select the number you want telephone number assigned to in the phone list Then click the Add Update button to add the number to the list Click the Remove button to remove a number from the list Note that the entry will also disappear from the phone list but can be added back with the simple
56. y value between 1 and 4094 gt Note After VLAN is enabled you will not be able to access the MAX IP phone through the web portal unless your PC has access to the VLAN you just configured To regain access to the web portal you will have to disable LAN see To Enable Disable VLAN on page 32 e QoS Quality of Service QoS is implemented on the MAX IP using DSCP differentiated service code point The DSCP is a selector for a router s per hop behaviors Each group of DSCPs or class has the same precedence value from 0 to 7 with the default precedence value for MAX IP being 5 Select the preferred precedence value from the drop down menu advanced users can also enter a custom DSCP value in the text field Click the Apply button to activate any changes made to the Network Settings screen CONFIGURATION SIP CONFIGURATION SCREEN Use the Configuration SIP Configuration screen see figure 2 11 to configure the SIP session initiation protocol settings for your MAX IP phone SIP is a text based protocol that is based on HTTP and MIME which makes it suitable and very flexible for integrated voice data applications SIP relies on the session description protocol SDP for session description and the real time transport protocol RTP for actual transport ClearOne CONFIGURATION PHONE BOOK VIEWLOG TOOLS ABOUT DEVICE REGISTRATION T MAX IP WebPortal SIP Configuration Iv Enable Authentication General Settings Authorization user flaam

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