Viola Systems Arctic User manual
Contents
1. Enable i No be Enable testing network connections When using 3G VPW the use of monitor is heavily recommended in order to detect connection drops IP address of primary target to ping The IP address must be reachable over 3G or Secondary IP address to ping if the primary fails How often to perform the ping default 200 secs How long to wait for ping response default 20 secs How many ping tiss per each test How many failed tests before starting WAN and VPN default 2 How many failed tests before rebooting the system default 4 Figure 4 6 Network monitor configuration When using 3G VPN the use of monitor is heavily recommended to detect connection drops CHAPTER 4 NETWORK CONFIGURATION 20 4 2 Routing 4 2 1 Routing parameters There are multiple configuration options that define the routing on Arctic 3G e Ethernet WAN Gateway IP address IP address of router used to reach the internet Leave empty if unused e Ethernet WAN Backup Gateway IP address IP address of backup router used to reach the internet Leave empty if unused e WAN Failover WAN Default Route selection Yes No Usually Yes if default route is defined by static routes If the selection logic is done on VPN level select No e WAN Failover On Demand selection Yes No Select Yes to activate the backup interfaces only when required Select No to have all the WAN interfaces to be av2. sole option and expense and Viola Systems may use new or refurbished parts or products to do so If Viola Systems is unable to repair or replace a defective product your alternate exclusive remedy shall be a refund of the original purchase price The above is Viola Systems entire obligation to you under this warranty INNO EVENT SHALL VIOLA SYSTEMS BE LIABLE FOR INDIRECT INCIDENTAL CONSEQUENTIAL OR SPECIAL DAMAGES OR LOSSES INCLUDING LOSS OF DATA USE OR PROFITS EVEN IF VIOLA SYSTEMS HAS BEEN AD VISED OF THE POSSIBILITY OF SUCH DAMAGES In no event shall Viola Systems liability exceed the original purchase price of the device server Some states or countries do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you Obtaining Warranty Service You must notify Viola Systems within the warranty period to receive warranty service During the warranty period Viola Systems will repair or replace at its option any defective products or parts at no additional charge provided that the product is returned shipping prepaid to Viola Systems All replaced parts and products become the property of Viola Systems Before returning any product for repair customers are required to contact the Viola Systems Zt Chapter 10 Technical Support Contacting Technical Support e Phone 358 20 1226 226 e Fax 358 20 1226 220 e E mail supportQviolasystems co
3. Arctic 3G Gateway User Manual Document version 1 1 Firmware version 1 2 5 Modified January 27 2009 Viola Systems Ltd Contents 1 Introduction 1 1 About the Arctic 3G Gateway Be hb oe ORO SEELEY PER eee ee L2 ATC OG ICUS e em oe hee a We Ree EG HB EER RSE OE Ee a 13 Packa eae iniormation rar a ee EES A ES CRE Stee ee Hardware description Zo ELO DOME 2 Beads Shs E eee ADE SS Oe EEES bale Beer A a Be 22 DoCespanen ojos stress wwe QO SCE OWS ae a ea Hod ae Se Gods BSA AS He BE RAO AE US AAA EN SS a hte Wik dl A Gr a as Gs Ge snes Na ead ee a Ses PAN Stars LEDS dd ads Bs de BA Ale ts FO OS SE eee eee ee wR AZ Tihernet LEDS 4 see ah o a ee Ea De oe se e ee RE EEE ES ZA Se module status LED ersed amp me oe eo Kom we ee Ree SSA ee ee Be eee ES Dig UNCUT MMOS e o eii ee di A a ee ete ee ee tn eee Se ZO Mobile WANG suas ta ow Ge ee ba a le SSE Eig SESS a BS Dod Mere WAN ass bos Saxe Bem Re Bae ae Gl Rl ected tes ee ieee es Be ee Se Door tE net ann o a he ek SR Gas Oo we ee xh BE PAS dd a ee Di SCT ORG a 3 ok a eects es ee ae etek ee OR ol Se we et Oh we a ra Eee ee a ee P O Seno CONSOlS POB gag edgar a A ADE SEE SG eee ee ee ee S 202 Dera pore cris dd AA Oe OES SESE YES SAGE ESS a 20 9 CMa WOU sl ass Ge os ot ee dd a me Ot Eh hie ei ee A SS See 2 7 Power switch and reset button a a 28 TOWEECOUMCCUOL sta EB ee E ae ES eee RA AS cae pe eS KF IDEN ad O UAT a
4. Frequency Band 3 Normally Automatic is suitable POT To allow only certain operator define the PLMN code hara Normally empty Network Maximum Transmission Unit Normally empty The Mobile WAN connection is restarted when it has been unused for given timeout The Mobile WAN connection is restarted when it has been connected for given time Reconnect Interval How many seconds to wait between failed connection attempts Figure 4 3 Mobile WAN configuration To configure the mobile WAN 3G enable the connection by selecting Enable Yes on the top of the page and enter PIN code if set APN name and authentication details if needed If Arctic 3G acts as a wireless router to Ethernet devices and DNS is needed enter DNS configuration as well When ready press the Submit button on the bottom of the page to save settings Arctic 3G needs to be restarted before 3G configuration gets active 4 1 4 WAN Failover WAN Failover screen configures the default gateway settings on the Arctic 3G CHAPTER 4 NETWORK CONFIGURATION 19 You can define the priority of the WAN interfaces General Settings Usually Yes If default route is defined by static routes or if the selection logic is dona on VPN level select No Select Yes to activate the backup interfaces only when required Select No to have all the WAN interfaces to be available simultaneously fore g VPNs How often the availability of higher priority WAN is che
5. If the connection is not coming up check the SIM and SIG LEDs Off 3G connection is stopped Reserved for future use Reserved for future use eserved for future use Table 2 1 LED description CHAPTER 2 HARDWARE DESCRIPTION 9 2 4 2 Ethernet LEDs All Ethernet ports have two LEDs to indicate the ports link and activity status LED Green Link on Data received Link off Yellow On Full duplex Off Half duplex Table 2 2 Ethernet LED description 2 4 3 3G module status LED 3G module has its own status LED to indicate the link status LED is located on side panel in the SIM card slot see section 2 3 Red blink means there is no SIM card green blink means the 3G connection is up 2 5 Networking 2 5 1 Mobile WAN 3G Arctic 3G has a high speed wireless functionality which allows the use of bandwidth demanding wireless applica tions Arctic 3G supports wireless data speeds up to 1 8Mbit s however the practical data transfer rates depend on SIM card speed and wireless network capacity UMTS with HSDPA cat 11 12 2100 MHz 1 8Mbps downlink 384kbps uplink EDGE GPRS class 10 850 900 1800 1900 MHz 216 kbps downlink 108 kbps uplink Table 2 3 Mobile WAN 3G specifications Antenna connector type is SSMB nano Adapters for FME antennas are available Viola Systems order code is 3450 To use wireless connection SIM card with data transfer enabled is needed To install SIM card 1 Turn off the unit 2 Insert
6. Table 2 7 Serial port 1 DIP switch configuration for serial port 1 is described in table 2 8 By default all are set to 0 position RS 232 mode DIP switches 2 4 apply only when port is set in RS 485 mode DIP switch 1 on 1 position Explanation RS 232 RS 485 0 RS 232 1 RS 485 Selects serial port operation mode FULL HALF 0 FULL 1 HALF Selects between half 2 wire and full duplex 4 wire BIAS 0 OFF 1 ON RS 485 biasing TERMINATION 0 OFF 1 ON RS 485 termination Table 2 8 Serial port 1 DIP switches Warning Make sure you DO NOT connect RS 422 or RS 485 cables to a serial port configured to RS 232 mode This could damage the port and the connected equipment Serial port pinouts in RS 422 and RS 485 modes are described in table 2 9 RS 485 full duplex 4 wire RS 485 half duplex 2 wire Table 2 9 Serial port 1 pinouts in RS 422 485 modes CHAPTER 2 HARDWARE DESCRIPTION 12 2 6 3 Serial port 2 DCD xD Baud rate 115 230400 EIE E EA 2 7 No parity No flow control Connector diagram Serial port configuration Connector pinout Table 2 10 Serial port 2 Serial port 2 supports only RS 232 data mode 2 7 Power switch and reset button Power switch is located on back panel It turns the unit on and off Reset button is located on front panel Press shortly to reset the unit Reset button can be used to restore factory default settings To restore factory
7. device get routed thorough the Arctic 3G CHAPTER 4 NETWORK CONFIGURATION 4 4 Network status information 4 4 1 System status screen Network status information can be seen from System gt Status screen System Status information Network Interfaces gprs Link encap Point to Point Protocol inet addr 88 194 209 226 P4 P 10 64 64 64 Mask 255 255 255 255 UP POINTOPOINT RUNNING NOARP MULTICAST MTU 1500 Metric 1 RX packets 6 emors 0 dropped 0 overuns 0 frame 0 TX packets 7 erors 0 dropped 0 overuns 0 camer 0 collisions 0 bkequeuelen 3 RX bytes 54 54 0 b TX bytes 31 81 0 b lo Link encap Local Loopback inet addr 127 0 0 1 Mask 255 0 0 0 UP LOOPBACK RUNNING MTU 16436 Metric 4 RX packets 0 erors 0 dropped 0 overruns 0 frame 0 TX packets 0 erors 0 dropped 0 overuns 0 camerD collisions 0 bequeuelen d RX bytes 0 0 0 b TX bytes 0 0 0 b wand Link encap Ethemet HWaddr 00 06 70 01 04 59 inet addr 172 16 18 101 Boast 172 16 255 255 Mask 255 255 0 0 UP BROADCAST RUNNING MULTICAST MTU 1500 Metric 1 RX packets 123 erors 0 dropped 0 overuns 0 frame 0 Ls pa 43 erors 0 dropped 0 overruns 0 car er 0 collisions 0 bxaqueuvelen 1000 RX bylas 13229 12 9 Kb TX bytes 12120 11 8 Kb Base address 0x8400 Routing Table Kamal IP routing table Destination Gateway Genmask Flags Metnc Ref Use lface 10 64 64 64 0 0 0 0 255 255 255 255 UH 0 gprs0 172 16 0 0 0 0 0 0 255 255 0 0 U wand 0 0 0 0 172 16 1 1 0 0 0
8. the other one goes down For example if the Ethernet LAN goes down the traffic will be automatically switched to mobile 3G and back when the Ethernet interface comes up again This way the availability of the remote system will be better than with just one interface 3 2 Connecting cables 1 Verify that the power switch is in the OFF position 2 Connect the Ethernet cable between Arctic 3G Ethernet LAN connector and your configuration computer Connect power supply to Arctic 3G and toggle power the switch to ON position Aa WwW The error LED should turn on immediately after the power switch turned on 5 After the system has initialized the Error LED turns off and the RUN LED starts to blink 3 3 Logging in to Arctic 3G This section describes how to log in to Arctic 3G using web configuration menu 1 Configure your computer to use the same IP address space than Arctic 3G laptop IP for example 10 10 10 11 with netmask 255 0 0 0 Check with ping command 2 Connect to the Arctic 3G using your web browser The default IP address of Arctic 3G is 10 10 10 10 netmask 255 0 0 0 Note that you have to connect to a HTTPS port see figure 3 1 8000 Nimet n a Q Google Figure 3 1 Browser https example 3 Your browser may mention about certificates you can safely ignore them at this point 4 When you get to the login screen enter username and password and press Login button The actual screen depends on
9. the SIM card into slot so the the contacts are facing down and the notch on the corner is facing out 3 Gently push the card in the slot with pointy object i e pen or unfolded paper clip 4 The card should be in place when the notch on the card is inside the slot and behind the spring To eject the SIM card from the slot press the small button below the SIM cards notched corner Use pointy object like unfolded paper clip or screw driver to do this When the button is pressed the card will pop outwards and can be removed Note It is not recommended to insert or remove the SIM card while the Arctic 3G is turned on Figure 2 4 SIM card installation CHAPTER 2 HARDWARE DESCRIPTION 10 2 5 2 Ethernet WAN Arctic 3G has one physical port for Ethernet WAN Specifications are shown in table 2 4 OBase T 100Base TX Half and Ful Auto negotiation Recommended cabling Cat5 or better Connector Table 2 4 Ethernet WAN specifications If Ethernet WAN interface is directly connected to computer crossover cable must be used Ethernet WAN interface does not support automatic MDI MDIX detection 2 5 3 Ethernet LAN Arctic 3G has three physical ports for Ethernet LAN These ports are connected to a common switch Specifications are shown in table 2 5 Duplex Half and Full Connector Table 2 5 Ethernet LAN specifications If Ethernet LAN interface is directly connected to computer both crossover and straight cables can be u
10. the unit will restart with factory default settings when the update is done Chapter 7 Troubleshooting Q Wireless WAN is not coming up A Check settings SIM card and signal level Easy way to check the connection status is checking the LEDs see section 4 4 2 Q OpenVPN is not working A See OpenVPN application note for more information Q Serial ports are not working A See serial port chapter notes Verify DIP switch configuration if you are using RS 422 or 485 modes Q Can not access web user interface A Web user interface uses HTTPS for secure web access and it must be specified on the web browser address field like in this example https 10 10 10 10 Q Can not access the Internet with laptop connected to Arctic 3G A If you want to test the 3G connection 1 Configure 3G connection and verify it connects to the network 2 Connect a laptop to Ethernet LAN 3 Check that S NAT rule on the firewall is set as Action Masquerade and Destination Inter face Mobile WAN 3G 4 Check that DNS Proxy is enabled from Services gt Common screen 5 Configure network settings on laptop to use Arctic 3G Ethernet LAN address as gateway and DNS server With these settings you should be able to access the Internet with the laptop 20 Chapter 8 Technical Specifications Table 8 1 Technical specifications Maximum data rates UMTS with HSDPA cat 11 12 2100 MHz 1 8Mbps downlink 384
11. 0 UG 0 0 0 wand Firmware Version Arctic 3G Gateway 1 2 5 Figure 4 7 Network status screen 4 4 2 Mobile WAN 3G status LEDs Status of mobile WAN interface can be seen from the front panel LEDs The initialization sequence is 1 COM LED starts to blink when the connection is started 21 2 SIM LED starts to blink when SIM card is searched and turns on when card is found and PIN code accepted 3 SIG LED starts to blink when operator network is searched and gets lit when the network is found 4 COM LED gets lit when the connection is up 4 4 3 Modem info screen In troubleshooting situations checking the system logs helps to identify the problem Also modem info page can be used to check the status of the wireless modem Information about the Wireless WAN network Updated only on connection start General Information Last Information Update Tue Dec 09 07 14 48 2008 28 hours ago Modem Information OoOo mer 8570700083508 E a tc GSM GPRS EDGE UMTS HSDPA A OO oS Network Information 26 dBm 74 nomal Aval Services MES 24491 FISONERA Figure 4 8 Modem info screen Chapter 5 Serial Port Configuration 5 1 Configuring serial gateway This section describes how to configure serial lt gt Ethernet functionality Serial gateway feature enables data from the serial port attached device to be routed to Ethernet and vice versa Serial gateway processes the transmitted data transparently and
12. A E Dd DO O O O O D0000 I II CONTENTS 8 9 Aisle DINO PRO do So eee AS ES de rl de AS A Network status INLOFMIAUION 22 20 Soa ai A Se AR REEDS 1 ee Bae ee OS Al System status eCkeel e a ds Bee YO Re AAA RAGES AAD Mobile WAN 3G statis GE DS a isabel a AAS Modem nto Screen sa amp Se a ee a a OE eee we eS Se el ei ee ee Serial Port Configuration Ons COnmeurine serial Cateway eye wee ee ee ee RAE ee Additional System Configuration 6 1 Changing system password ie 4 444 bbe EEE ORES ERE ew EASA DS Oz DA ETA ena aa AG EEE a Ee OSE DAG EY EO o NS LC VIO erre e Se Bs Wh ete HE He AS canta a ARAS oe oe a ee Be Y 64 Ractory deta miteSetlinos e pir eri ee ee eA A OE A Ree E eee eS wl ee ee ae Co PIriMware Update e 2 4 4 4 ny oe ee eo eo AA ee ee de rd me Troubleshooting Technical Specifications Limited Warranty 10 Technical Support 22 22 23 23 23 23 23 24 25 26 27 28 Copyright and Trademark Copyright 2008 Viola Systems Ltd All rights to this manual are owned solely by Viola Systems Ltd referred in this manual as Viola Systems All rights reserved No part of the contents of this manual may be transmitted or reproduced in any form or by any means without the written permission of Viola Systems Ethernet is a trademark of XEROX Corporation Windows and Internet Explorer are trademarks of Microsoft Corporation Netscape is a trademark of Netscape Communications Corpora
13. ION 13 Figure 2 5 DIN rail example installation 2 10 Product Label Product label is found on the bottom of the device and it contains the basic information about the unit such as product name serial number and MAC addresses of Ethernet ports Arctic 3G Gateway 2008 10 17 NEDERLAND DA OTA 00 06 70 01 04 B9 A LULL O A3G8248 400 3264 0104B9 Viola Systems Ltd Made in Finland E Tel 358 020 1226 226 Fax 358 0520 1226 220 wary violasystems com Figure 2 6 Product label 2 11 Accessories Viola Systems supplies certain accessories for Arctic 3G Possible accessories are listed in table 2 12 Serial console adapter RS232 to RJ45 3170 Antenna adapter SSMB nano to FME 3450 DIN rail monting kit 2 DIN rail clips with screws 3003 Optional power supply 12V 1 5A with universal 100 240VAC IEC input 3020 Accessory kit Serial console adapter Ethernet cables power supply 3221 Table 2 12 Arctic 3G accessories Chapter 3 Quick Installation This chapter describes how to configure the WAN network interfaces on Arctic 3G 3 1 Connection principle Arctic 3G has three network interfaces Ethenet WAN Mobile WAN 3G and Ethernet LAN WAN interfaces are used for connecting Arctic 3G to public Internet or private APN Ethernet LAN is used for connecting other Ethernet devices to Arctic 3G s local network WAN interfaces can be configured to get redundant system where one WAN automatically gets traffic if
14. Yassin o Gs ke eee A EE SS Wl eee amp DVO Product Label beer yeah I ch ee Be ok th eee ee BE biked we tac Be be He ho hae eer OO Te A A ZA PUCCESSORICS ues ey e A Se Ys Be GE a Se ee le as dende a Quick Installation 3k COnmCehion PECHI il a dd he oe Mae ERA ROE EEE E IEA ee 3 2 Connectnme cables due pls wna ny tte de de Bete te ee OO we eh Ak hed Oe oe me AD 39 Loceine MOAGI GG pree ee e he SERA oe OEE Ee EEE YAS ol e eae a a Contouring Ethernet CLAN cnt weak ee ee E cole ee AAA ie ee Re 3 5 Configuring Mobile WAN 3G rural dee ee hee Bo pew ee ee eae Re me ee G 3 6 Configuring default gateway lt 2 44 44 4 ao mw wee ee eR ee e ew ee Network Configuration AA ACOnMUratiOn scChCChss 4 4 vg348 Gah Bb Pe EE EAS eee eee ee 4 1 1 Host and domain names A aoe CE ORR ESE OES SES wees cade eS AA ebert WAN aso 6 amp din oe o Mea dh RADE A CRESS EEG Al Mobile WAN IGY tada Soe oe BES we ae Eee eRe Sa ewe Se SS AWA WAN Balones stress es Se A AR e ch wk SS ewes ee A et er ee Be SS A Lo lt Withernet EAN 2 eh ees oe E Be EEE eS oe eRe Se e a AAG Network MONTOS 202 E a oe ale ic de a a a D aa Ade ROUNE tus perio oh a rd Jats E ds A A AA es ro di a cy de de da tra A ROUTE DArameterS ro Eo See Ee La AS A E o a O ee A22 Do A E ee eee ere ae ee AJ WAN Gedundancy tallos 22 4 aca 00 ee heed DRae ee EE e 4 2 4 Routing serial lt gt Ethernet 660 4 64 6 A A AAA A ds INCUWOrMScrVICes w a e Oahu Ge ADEE EA ee ee ee ae ee B
15. ailable simultaneously for e g VPNs e WAN Failover Primary WAN Interface selection None Mobile WAN Ethernet WAN Ethernet WAN Secondary e WAN Failover Backup WAN Interface selection None Mobile WAN Ethernet WAN Ethernet WAN Sec ondary e WAN Failover Secondary Backup WAN Interface selection None Mobile WAN Ethernet WAN Ethernet WAN Secondary These three settings configure the high level default gateways Must be configured to enable default route e OpenVPN Client Settings Interface selection Any WAN Ethernet WAN Wireless WAN Ethernet LAN Which Interface to use for connection e OpenVPN Client Settings Routing mode selection None host net default route This defines how the routing is configured with OpenVPN See OpenVPN application note 4 2 2 Default route Default route can be configured from WAN Failover screen See section 4 1 4 4 2 3 WAN redundancy failover To configure redundancy between WAN interfaces configure multiple WAN interfaces to WAN Failover See section 4 1 4 4 2 4 Routing serial lt gt Ethernet See section 5 1 for configuring serial gateway 4 3 Network services 4 3 1 DNS proxy DNS proxy allows the Arctic 3G to act as a DNS server to devices connected to Ethernet LAN The configuration is located in Services gt Common screen To use this feature configure the device to use Arctic 3G Ethernet LAN IP address as its DNS server This way the DNS queries from the
16. cked when using lower pronty WAN Leave empty to try only when lower priority terminates How many seconds the higher priority WAN must be available before starting to use it again Number of WAN connection retnes before switching to lower pnonty connection Selec the secondary backup WAN interlace Number of WAN connection retnes before switching back to primary connection Figure 4 4 WAN Failover configuration To enable any default routes set WAN Default Route Yes Any route settings are not effective if this parameter is not enabled Set On Demand Yes if you want the backup WAN interface to come up only when primary interface goes down Disable if both wireless and wired WAN interfaces have to be up all the time 4 1 5 Ethernet LAN This screen configures the Ethernet LAN interface on Arctic 3G These settings define Local Area Network properties Ethernet interfaces LAN Manual Settings 172 16 15 100 l i IP Address of LAN Ethemeat interface 255 255 0 0 Network Mask of LAN Ethemeat interface Figure 4 5 Ethernet LAN configuration Ethernet LAN configuration is very simple It configures the IP address for the Ethernet LAN interface 4 1 6 Network monitor This screen configures the interface connectivity monitor on Arctic 3G The monitor sends ping packets to defined targets and waits for reply If reply is not received 3G and VPN connections are re started Pinger Settings
17. default settings reset the unit by keeping the reset button pressed down until all the status LEDs blink This indicates the factory presets have been applied 2 8 Power connector Arctic 3G has a 3 pin power connector Pinout and voltage limits are described in table 2 11 Supplied plug type is Phoenix Contact MC 1 5 3 STF 3 5 with screw fastening AU O Voltage in positive 11 18 VDC 400 mA L 2 Voltage in negative n 3 Connector Table 2 11 Power supply connector Arctic 3G can be also used with 2 pin power connector pin 3 left unconnected The unit is protected against reversed polarity within the limits of the specified voltages Viola Systems default power supply for Arctic 3G can be ordered with order code 3020 Note that the power supply is not included in standard Arctic 3G package 2 9 DIN rail mounting Arctic 3G has mounting holes for optional DIN rail mounting brackets Viola Systems order code for DIN rail mounting kit is 3003 Contact your local Viola Systems distributor for more details Mounting instructions 1 Required tools and accessories are DIN rail mounting kit 2 mounting brackets and 4 screws screw driver 2 Use the screw driver to attach the screws to bottom panel of the Arctic 3G DIN rail brackets can be installed to either diagonally or horisontally depending on the wanted DIN rail installation angle 3 Figure 2 5 shows example installation CHAPTER 2 HARDWARE DESCRIPT
18. does not alter it any way except for buffering it for transmission Because of the transparent communication any protocols can be used in actual communication between nodes Serial to Network Gateway application for serial port RS1 Basic Settings Enable Ihosi Serial Port 9600 15 Ca 16 None 12 C 18 Flush old data Use Senalto Network Gateway Which protocol to use for network communication usually TCP Wait for incoming connection Server or actively form a connection Client Close old connection when new connection request arives server mode only How long the old connection must be connected before accepting new one only in server mode with new connection pnonty enabled Which TCP UDP port to listen only in server moda Remote server P address and remote port to connect only in client moda Close connection when it has been idle over defined timeout amty infinite Senal port speed data bits panty and stop bits Senal port handshaking For RS 422 485 select None Empty serial data buffers when new connection arrives Detect senal frame to end when defined gap on data Detect senal frame to end when defined amount of bytes received Detect network frame to end when defined gap on data Detect network frame to end when defined amount of bytes received Figure 5 1 Serial gateway configuration screen Serial gateway configuration depends on used protocols Both serial ports have their own configurati
19. fe performance such as in the operation of nuclear facilities aircraft navigation or communication systems air traffic control direct life support machines or weapons systems in which the failure of our hardware or software could lead directly to death personal injury or severe physical or environmental damage Chapter 1 Introduction 1 1 About the Arctic 3G Gateway The Arctic 3G Gateway product is an industrial grade wireless router for demanding IP connectivity applications For the rest of this documentation the Arctic 3G Gateway is referred to as Arctic 3G For the rest of this documentation the Viola M2M Gateway is referred to as M2M Gateway 1 2 Arctic 3G features Arctic 3G offers different advanced features Flexible design allows the system to gain extra features if required High speed wireless connectivity Arctic 3G has support for the latest mobile technologies such as 3G and HSDPA This allows the remote control of wide bandwidth services such as video surveillance or high amount of measurement and control channels Flexible routing Arctic 3G can be configured to fit in all kinds of networks It also has full support for Serial Ethernet routing of industrial network protocols High security Arctic 3G has highly configurable firewall and secure VPN support for secure connectivity Redundancy and reliability Arctic 3G offers redundancy against network breakdowns and remote VPN endpoint breakdowns This allows
20. have all the WAN interfaces to be available simultaneously for e g VPNs How often the availability of higher priority WAN is checked when using lower pronty WAN Leave empty to try only when lower priority terminates How many seconds the higher priority WAN must be available before starting to use it again Select the primary WAN interface Number of WAN connection retnes before switching to lower pnonty connection Backup WAWN sige aft tae si mals Number of WAN connection retnes before switching to lower pnonty connection secondary Backup WAN None disabled Select the secondary backup WAN interface Number of WAN connection retnes before switching back to primary connection Figure 3 3 Ethernet WAN default route example 6 Press Submit button on the bottom to save the settings 7 Select Tools gt Reboot from the left menu and press Reboot button to restart the unit Chapter 4 Network Configuration 4 1 Configuration screens 4 1 1 Host and domain names Host and domain names can be set from the System General Settings screen General Settings Name of the device without domain part e g sfation_xyz Domain name s g mydomain You may enter installation location here for your reference free text You may enter administrator contact here for your reference free text You may enter notes here for your reference free text Figure 4 1 General settings 4 1 2 Ethernet WAN This screen conf
21. igures the Ethernet WAN interface on Arctic 3G These settings define the wired internet connection Ethernet interface WAN These settings are not required if the Mobile WAN 36 only is used to access the internet Manual Settings Enable Usa wired WAN to access the intemet 172 16 18 101 JP Address of WAN Ethemet interface CEA Network Mask of WAN Ethemet interface EXA IP address of router used to reach the intemet Leave empty if unused IP address of backup router used to reach the internet Leave empty if unused Specify the DNS server addresses if required bytes Network Maximum Transmission Unit Normally empty How often to perform Ping test ampty 60 seconds E sec 1b times How long to wait nssponse for sach Ping and how many times to retry Figure 4 2 Ethernet WAN configuration 17 CHAPTER 4 NETWORK CONFIGURATION 18 With the current firmware only manual configuration is supported Automatic configuration using DHCP is not supported Connectivity Monitor settings are used when WAN redundancy functionality is wanted Monitor keeps checking the connection to given remote host to determine the network status If the ping does not get an answer for given time window it informs the WAN switch logic to try the secondary interface If the WAN redundancy is implemented by using two separated Ethernet connections with different gate ways the Backup Gateway parameter needs to be configured towards co
22. kbps uplink EDGE GPRS class 10 850 900 1800 1900 MHz 216 kbps downlink 108 kbps uplink Table 8 2 Wireless specifications Antenna connector type is SSMB nano Serial mode RS1 RS 232 422 485 Serial mode RS2 RS 232 Baud rate 300 460800 Data bit 5 6 7 8 Parity None Even Odd Stop bits 1 2 Flow control None Hardware RTS CTS Software XON XOFF Table 8 3 Application serial port specifications Techical specifications can be changed without notification 26 Chapter 9 Limited Warranty Coverage Viola Systems warrants this hardware product to be free from defects in materials and workmanship for the war ranty period This non transferable limited warranty is only to you the first end user purchaser The warranty begins on the date of purchase and lasts for the period specified below Arctic 3G Gateway one 1 year Excluded Products and Problems This warranty does not apply to a Viola Systems software products b expendable components such as cables and connectors or c third party products hardware or software supplied with the warranted product Viola Systems makes no warranty of any kind on such products which if included are provided AS IS Excluded is damage caused by accident misuse abuse unusually heavy use or external environmental causes Remedies Your sole and exclusive remedy for a covered defect is repair or replacement of the defective product at Viola Systems
23. m e On line http www violasystems com Recording Product Information Before contacting our Technical Support staff record the following information about your product e Product name e Serial no Note the status of your product in the space below before contacting technical support Include information about error messages diagnostic test results and problems with specific applications 28 Index 3G settings 18 Accessories 13 Antenna specification 9 Back panel 7 Console adapter 11 Contact information 3 Copyright and trademark 3 Date 23 Default gateway 16 DIN rail mounting 12 DIP switches 11 Disclaimer 4 DNS proxy 20 Domain name 17 Ethernet specifications 10 Ethernet WAN specifications 10 Factory default settings 23 Features 6 Firmware update 24 Front panel 7 Hostname 17 LEDs 8 Limited warranty 27 Logging in 14 Modem info 21 Network monitor 19 Packaging 6 Password 23 Power connector 12 Power switch 12 Product label 13 Quick installation 14 Reset button 12 Revision history 4 Routing table 21 RS 422 485 11 Serial console 10 Serial gateway 22 Serial port 1 11 Serial port 2 12 Side panel 8 29 SIM card installation 9 Specifications 26 System log 23 System status screen 21 Technical support 28 Time 23 Troubleshooting 25 Username 23 Warranty 5 Wireless WAN specifications 9
24. on screens located in Applications gt Serial Gateway RS1 and Applications gt Serial Gateway RS2 22 Chapter 6 Additional System Configuration 6 1 Changing system password Username and password can be changed from Tools gt User Config screen It is always recommended to change the password from the factory default when the Arctic 3G is connected to a public network Webul User Username for web user interface wiola rn rn Password for web user interface Submit _ Reset Figure 6 1 User config screen New username and password will be active after the Arctic 3G is restarted 6 2 Date and time Date and time can be changed from System gt Time screen Date and time can be configured either manually entering the time or automatically from connected PC The Current System Date and Time Set either manually or click Copy PC which copies system time from your PC clock Current Time and Date Curent time in 24h hours minutes seconds format Date day month year Oct 1 15 38 10 2008 Curent time of your PC if available uses Java Senpt Submit Copy PC a Figure 6 2 System time configuration screen To set time manually enter the time and then press Submit button To copy time from PC press Copy PC button and answer Yes to question about changing time Note that the PC may not necessarily have correct time set and that needs validation Also note that the copy functionality re
25. ot and an antenna connector See section 2 5 1 for more information about wireless functionality Figure 2 3 Side panel Items from left to right 1 SIM card slot 3 SIM card release button 2 3G module status LED 4 Antenna connector 2 4 LEDs 2 4 1 Status LEDs Arctic 3G has 11 status LEDs They are located on the front panel see section 2 1 LED On Unit is restarting LED should turn off after restart usually about 30 seconds If the LED is constantly turned on for a long time you should contact technical support Blinking There is something wrong with the unit or the power supply causes the unit to restart constantly You should try with another power supply and if that does not help contact technical support Off Unit is operating normally n Blinking Unit is operating normally RUN Off If the unit is turned on and RUN led is not blinking the system has catched an O error and is waiting for restart The unit should restart soon VPN connection is up VPN Blinking VPN connection is starting Off VPN connection is disabled PFW Reserved for future use SSS On SIM card has been found and it is ready for use SIM Blinking SIM card initialization is in progress Off SIM card is not in use On Signal level is normal or good better than 95 dBm SIG Blinking Signal level is weak between 110 dBm and 95 dBm Off There is no signal below 110 dBm On 3G connection is up COM Blinking 3G connection is starting
26. owser connection hangs up after you apply the settings so open a new connection to the new IP address check your Ethernet cabling 5 Now you should be able to connect to the Arctic 3G with your new IP address 3 5 Configuring Mobile WAN 3G 1 Select Network gt Mobile WAN 3G from the left menu 2 Enter your preferred configuration to the configuration fields 3 Press Submit button on the bottom to save the settings CHAPTER 3 QUICK INSTALLATION 16 3 6 Configuring default gateway 1 Select Network gt WAWN Failover from the left menu 2 Set WAN Default Route Yes This has to be enabled to use either WAN as default route interface If you want to use 3G as default gateway set Primary WAN Interface Mobile WAN 3G Aa WwW If you want to use Ethernet WAN as default gateway set Primary WAN Interface Ethernet WAN 5 If you have both Ethernet WAN and Mobile WAN configured you can define the Backup WAN Interface If the primary WAN interface comes down Arctic 3G automatically switches default route to backup WAN interface Figure 3 3 shows example configuration where Ethernet WAN is configured as default route You can define the priority of the WAN interfaces General Settings Usually Yes If default route is defined by static routes or if the selection logic is dona on VPN level select No Select Yes to activate the backup interfaces only when required Select No to
27. quires JavaScript support from the browser 6 3 System log System log is visible on the Tools gt System Log screen To refresh the system log use web browser reload button 6 4 Factory default settings Factory default settings can be applied by restarting the unit pressing down reset button until the LEDs blink 23 CHAPTER 6 ADDITIONAL SYSTEM CONFIGURATION 24 6 5 Firmware update Current running firmware version can be seen from the System gt Status screen Arctic 3G firmware can be updated from the Tools gt Firmware Update screen Firmware update overwrites the current firmware Firmware Update Specify the new firmware location The File must be in one of the following formats Viola Systems signed firmware Valitse tiedosto tiedostoa el ole valittu Update he Figure 6 3 Firmware update screen Note that firmware update erases all the settings on the unit to the factory defaults It is recommended to create backup from the old configuration before attempting to update the firmware To update firmware 1 Verify that you have a valid firmware on your PC before you attempt to update the firmware 2 Select Select file button to open file browsing dialog The actual dialog depends on the used browser 3 Select updated firmware from the file dialog and return to firmware update screen 4 Press Update button to start the firmware update 5 Confirm the update when asked to Update takes few minutes and
28. rrect backup gateway Backup Gateway parameter is not needed if WAN redundancy is implemented with wireless connection See section 4 1 4 for more details about WAN redundancy 4 1 3 Mobile WAN 3G This screen configures the Mobile WAN 3G interface on Arctic 3G These settings define the Mobile WAN connection used to access the internet These settings are not required if the Ethernet WAN only is used to access the internet Basic Settings Enable in order to use Mobile WAN 3G EDGE GPRS lf the SIM card requires PIN code enter t here Mobile network Access Point Name as specified by the network operator Authentication method as specified by the network operator Mobile network username as specified by the network operator Mobile network password as specified by the network operator DNS Server selection May not be available on all networks Specify the DNS server addresses if Selection type is manual Connectivity Monitor settings are required when WAN Failover is used Otherwise use Network gt Monitor Connectivity Monitor None Ping Disabled e Enable to test the Mobile WAN connection May not be available on all networks Specify IP addresses to Ping when required How often to perform Ping test ampty 600 seconds sec times How long to wait response for each Ping and how many times to retry Normally Advanced Settings can be left to default values Advanced Automatic selects the fastest available
29. sed Ethernet LAN interface supports automatic MDI MDIX detection 2 6 Serial ports Arctic 3G has two application serial ports and one serial console port Serial port 1 is configurable to multiple serial formats RS 232 422 485 while serial port 2 supports only RS 232 data mode Serial port connectors are 9 pin D sub male connectors Serial ports enact as DTE devices 2 6 1 Serial console port Serial console connector is located in Arctic 3G front panel see figure 2 1 Connector type is RJ45 Connector is described in table 2 6 Data bits 8 CONSOLE Serial port configuration Connector diagram Connector pinout Table 2 6 Serial console CHAPTER 2 HARDWARE DESCRIPTION 11 Console port can be connected from a PC by using a Cisco compatible serial console cable Ethernet serial console adapters are available from Viola Systems They allow serial console access with the adapter and straight Ethernet cable Viola Systems order code is 3170 Contact your local sales office for more details To open serial console access a terminal program is needed Recommended terminal programs are Tera Term and Putty Open the connection using the settings from table 2 6 2 6 2 Serial port 1 Serial port 1 is configurable to multiple serial formats RS 232 422 485 115 230400 No parity CTS RTS Connector diagram Serial port configuration z Q Q ol EREEREER E Al Al S S l le Connector pinout RS 232 mode
30. the overall system to achieve high availability numbers These functionalities added to high reliability of both the hardware and software make very robust system suitable in harsh and demanding industrial environments Remote management Arctic 3G can be managed remotely and it is easy to move configurations between units 1 3 Packaging information The product package contains the following items e Arctic 3G device e 3 pin power connector e Antenna e Arctic 3G Quick Start Guide Additional accessories are available see section 2 11 Chapter 2 Hardware description This section describes the physical interfaces on Arctic 3G 2 1 Front panel Arctic 3G front panel is shown in figure 2 1 Figure 2 1 Front panel LEDs and switches from left to right with section reference to more detailed information 1 Error LED section 2 4 4 Ethernet LAN ports section 2 5 3 2 Reset button section 2 7 5 LEDs section 2 4 3 Ethernet WAN port section 2 5 2 6 Serial console port section 2 6 1 2 2 Back panel Arctic 3G back panel is shown in figure 2 2 QO amp 0 Oo W y Figure 2 2 Back panel Connectors from left to right 1 Serial port 1 section 2 6 2 4 Power switch 2 Serial port 1 configuration DIP switches section 2 7 5 Power connector section 2 8 3 Serial port 2 section 2 6 3 CHAPTER 2 HARDWARE DESCRIPTION 8 2 3 Side panel Arctic 3G side panel has the SIM card sl
31. the used web browser 14 CHAPTER 3 QUICK INSTALLATION 15 Note Default username is viola adm and default password is violam2m It is recommended that the default password is changed before the product is connected to a public network 5 Now you should be logged in White texts on the blue background on the left are the primary navigation texts and they are always visible on the screen Individual screens may have their own tabs which split the configuration fields on larger screens See figure 3 2 Welcome to Arctic 3G Gateway configuration General Settings Time Status Network Ethernet WAN Mobile WAN 3G WAN Failover Ethernet LAN Monitor VPN Certificates OpenVPN Firewall General Filter Incoming Filter Forwarded Filter Outgoing D NAT S NAT Services Common Applications Serial Gateway RS1 Serial Gateway RS2 Tools System Log Modem Info User Config Reboot Default Settings Firmware Update Navigate by using menu on left To apply configuration select Tools gt Reboot For user manual visit Viola Systems Ltd Figure 3 2 Configuration menu 3 4 Configuring Ethernet LAN 1 Select Network gt Ethernet LAN from the left menu 2 Enter your preferred configuration to the configuration fields 3 Press Submit button on the bottom to save the settings 4 Select Tools gt Reboot from the left menu and press Reboot button to restart the unit Note If you change the IP addresses your existing web br
32. tion Linux is a Registered Trademark of Linus Torvalds All other product names used in this manual are the properties of their respective owners and are acknowledged Contact Information Viola Systems Ltd Lemmink isenkatu 14 18 B FIN 20520 Turku Finland Technical Support Phone 358 0 20 1226 226 Fax 358 0 20 1226 220 E mail support violasystems com On line http www violasystems com Disclaimer and Revisions Viola Systems reserves the right to change the technical specifications or functions of its products or to discontinue the manufacture of any of its products or to discontinue the support of any of its products without any written announcement and urges its customers to ensure that the information at their disposal is valid Viola software and programs are delivered as is The manufacturer does not grant any kind of warranty including guarantees on suitability and applicability to a certain application Under no circumstances is the manufacturer or the developer of a program responsible for any possible damages caused by the use of a program The names of the programs as well as all copyrights relating to the programs are sole property of Viola Systems Any transfer licensing to a third party leasing renting transportation copying editing translating modifying into another programming language or reverse engineering for any intent is forbidden without the written consent of Viola Systems Viola S
33. ystems has attempted to verify all information in this manual as of the publication date We assume no responsibility for any errors that may appear in this guide Information in this manual may change without prior notice from Viola Systems Revision History 09 2008 Version 0 1 First draft 12 2008 Version 1 0 First release version 01 2009 Version 1 1 Fixed operating voltage specifications Warranty and Safety Instructions Read these safety instructions carefully before using the product Warranty will be void if the product is used in any way which is in contradiction with the instructions given in this manual or if the product has been tampered with The devices mentioned in this manual are to be used only according to the instructions described in this manual Faultless and safe operation of the devices can be guaranteed only if the transport storage operation and handling of the devices is appropriate This also applies to the maintenance of the products To prevent damage both the product and any terminal devices must always be switched OFF before connecting or disconnecting any cables It should be ascertained that different devices used have the same ground potential Before connecting any power cables the output voltage of the power supply should be checked This product is not fault tolerant and is not designed manufactured or intended for use or resale as on line control equipment in hazardous environments requiring fail sa
Download Pdf Manuals
Related Search