EcoSmart ECO-27 Specifications
Contents
1. Buyer s exclusive remedy hereunder will be limited solely to repair or replacement of Product under Warranty by Ecosmart Service Center with respect to any claim made within the applicable Warranty Ecosmart U S L L C reserves the right to accept or reject any such claim in whole or in part Ecosmart U S L L C will not accept the return of any product without prior written approval from Ecosmart Service Center and the issuance of a Return Merchandise Authorization Number clearly marked on the outside packaging of the return shipment ECOSMART U S LLC WILL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING BUT NOT LIMITED TO LABOR COSTS OR LOST PROFITS RESULTING FROM THE USE OF OR INABILITY TO USE THE PRODUCTS OR FROM THE PRODUCTS BEING INCORPORATED IN OR BECOMING A COMPONENT OF ANY OTHER PRODUCT OR GOODS Warranty Transfer Information The Warranty may be transferred to one 1 subsequent homeowner at the same physical address upon payment to Ecosmart U S L L C of the applicable transfer fee ECO 11 and Under 125 00 ECO16 thru ECO18 250 00 ECO 21 thru ECO 27 350 00 Said transfer fee and second owner information including a copy of new Deed must be submitted by Certified Mail within 7 days of the sale Closing Date 3 WARRANTY REGISTRATION To be covered under the Ecosmart U S L L C Manufacturer s Limited Lifetime Warranty Buyer must register product within thirty 30 calendar days of receipt2. WILL BE NO RETURNS OR WARRANTY WITHOUT RECEIPT OF WARRANTY REGISTRATION BY ECOSMART US BUYER ACCEPTS ALL SALES AS FINAL ANY ALTERATION TO THE PRODUCT VOIDS ALL WARRANTIES Ecosmart U S L L C IS NOT RESPONSIBLE FOR ANY OTHER CHARGE OR EXPENSE INCURRED OTHER THAN THE ORIGINAL PURCHASE PRICE OF THE PRODUCT Ecosmart U S L L C shall not be liable for consequential special incidental or contingent expenses or damages arising directly or indirectly from any defect in or of the Product nor will Ecosmart U S L L C be liable for any water damage arising directly or indirectly from the use of the Product or from the failure of or defect in any component part or connecting plumbing Ecosmart U S L L C and Buyer agree to the above terms in their entirety and accept all sales as final without recourse to a credit card company or other financial institution and hereby agree to stipulations and specifications defined within Manufacturer s Limited Lifetime Warranty 5 WARRANTY PROCEDURES FOR SERVICE Have a licensed electrician determine the exact issue that requires repair Please note that technical support is available for qualified technicians only licensed electricians and or plumbers Technical support that involves potentially dangerous electrical conditions is not available to unqualified persons When contacting Ecosmart Service Center please be sure that the technician has a copy of the original Warranty Registration and has reviewed the Homeowne
3. boxes or junctions 4 25 YOU MAY BE ABLE TO INSTALL THE WATER HEATER IN AN OUTDOOR LOCATION ONLY IF THE FOLLOWING CONDITIONS ARE MET The heater is mounted in a suitable enclosure that protects it from rain splashed water direct sunlight debris and insects DO NOT install the unit in a location where it may be subjected to freezing temperatures If water inside the unit freezes it can cause permanent damage to the heater which is not covered under warranty If you ever suspect that water may have frozen inside your water heater allow it to thaw and check the system for leaks before turning it on Contact Ecosmart technical support for instructions SPECIAL INSTRUCTIONS FOR INSTALLATION ON A SECOND FLOOR OR IN A HEATED ATTIC Always follow all local codes in your area for installing a water heater in these locations Install a drip pan connected to a safe drain below the water heater to avoid property damage in the unlikely event of a leak Alternatively an active water leak detector and shut off valve may be installed which will automatically turn off the water supply in the unlikely event that a leak is detected Ecosmart recommends the FloodStopper by First Smart Sensor Corp www a leak detector com 5 25 eco SMarnT GREEN ENERGY PRODUCTS MOUNTING INSTRUCTIONS Select a mounting location which is solid and secure Install the water heater in an upright position with the inlet and outlet water connec
4. close proximity to the main electrical panel will reduce the quantity of wire needed for installation Locations of the kitchen bathrooms and laundry area Ideally the water heater should be installed near the hot water applications such as faucets or showers which are used the most frequently This will allow for the most rapid delivery of hot water on demand Ease of access to the unit for service Do not install the water heater in a location which is difficult to access for maintenance or to adjust the thermostat setting Typically the tankless hot water heater will be mounted near the location of the previous tank hot water heater This product does not require venting SAFETY PRECAUTIONS FOR SELECTING AN INSTALLATION SITE DO NOT install the unit where it may come into contact with combustible materials A minimum of 24 inches clearance must be maintained between combustible materials and the hot water heater and the outlet hot water pipe DO install the unit out of the reach of children to avoid injury or tampering with the water temperature setting The hot water outlet pipe can become very hot and should not be touched DO NOT install the unit in a location where it might come into contact with water excess dust high humidity or any other form of moisture Do not install the unit under water pipes or air conditioning lines as they may leak or drip condensation onto the water heater DO NOT install the water heater above electrical
5. the costs will be the responsibility of Buyer Above ground level installations must be protected with drip pans and drains just as the codes call for protective requirements used in regular hot water tank installations Buyer hereby accepts the entire responsibility for ascertaining whether they have sufficient electrical power at their residence to operate our Electric Tankless Water Heaters as indicated in our specifications which are readily available at our website WWW ECOSMARTUS COM in our brochures and contained in the shipping box for installers to read before installations If within 30 days of purchase and prior to installation the Buyer finds that the purchased unit is not suitable for their demands Buyer must return the unit to the ECOSMART office Buyer is responsible for any charges that may be incurred to complete the return A Buyer is eligible for a full refund or credit ONLY if the returned unit is received by ECOSMART within thirty 30 calendar days of receipt AND has been inspected by ECOSMART and found to be in the same condition as when purchased Only when these two conditions are met will a Buyer receive a refund or replacement unit Ecosmart U S LLC will not accept the return of any product without prior written approval from Ecosmart U S LLC and the issuance of a Return Merchandise Authorization Number clearly marked on the outside packaging of the return shipment AFTER 30 CALENDAR DAYS FROM RECEIPT OF PRODUCT THERE
6. CE OF RETURN MERCHANDISE AUTHORIZATION NUMBER CLEARLY MARKED ON THE EXTERIOR OF PACKAGING 24 25 Ecosmart US LLC 3315 NW 167th Street Miami Gardens Florida 33056 TOLL FREE 877 474 6473 25 125
7. INSTALLATI ON INSTRUCTI ONS SMa RT f GREEN ENERGY PRODUCTS ECOSMART ELECTRIC TANKLESS WATER HEATER MODELS ECO 21 ECO 24 ECO 27 The most technologically advanced tankless hot water heater in today s market 99 8 Energy efficient No Tank No Wait No Comparison 1 25 eco SMarnT GREEN ENERGY PRODUCTS IMPORTANT SAFETY INFORMATION As when installing or operating any high voltage electrical appliance basic safety precautions must always be followed ALWAYS shut off all power to the Ecosmart unit directly at the electrical breaker box before attempting to clean install inspect repair disassemble or otherwise service this unit SERIOUS BODILY INJURY OR DEATH COULD OCCUR IF SAFETY PRECAUTIONS ARE NOT FOLLOWED THIS PRODUCT MUST BE PROFESSIONALLY INSTALLED BEFORE USE FAILURE TO DO SO COULD CAUSE PROPERTY DAMAGE SERIOUS PERSONAL INJURY OR DEATH AND WILL VOID THE WARRANTY THIS WATER HEATER MUST BE INSTALLED BY A LICENSED ELECTRICIAN AND PLUMBER PROOF OF INSTALLATION MUST ACCOMPANY THE WARRANTY REGISTRATION CARD PLEASE FOLLOW ALL RECOMMENDATIONS AND LOCAL CODE AND PERMIT REQUIREMENTS TURN OFF ELECTRICAL SUPPLY MAIN AND WATER SUPPLY BEFORE ATTEMPTING INSTALLATION OR SERVICING THE UNIT DO NOT TURN ON ELECTRICAL SUPPLY OR WATER SUPPLY UNTIL INSTALLATION IS PROPERLY COMPLETED FAILURE TO FOLLOW PROPER PROCEDURES IS HAZARDOUS IT MAY ALSO DAMAGE THE WATER HEATER AND WILL VOID THE WARRANTY DO
8. NG ELEMENTS 19 25 If you have a water supply with a high level of mineralization hard water you should increase the frequency of your maintenance eco SMarnT GREEN ENERGY PRODUCTS TROUBLESHOOTING GUIDE Are you having problems with your water heater Do not return your heater to your Authorized Dealer Please call our customer service dept TOLL FREE 877 474 6473 or call your Authorized Dealer for assistance All units are thoroughly tested before they leave our factory In rare instances your unit could arrive with internal or external damage that may affect its performance All units are factory tested as follows PRESSURE INTEGRITY TEST Each unit is pressure tested at 180 PSI to insure against leaks This is over 3 5 times the water pressure that the unit will experience in a typical residential installation ELECTRICAL INTEGRITY TEST Each unit is tested to verify that there are no short circuits and that the unit s circuitry is properly 20 25 configured Die electric voltage test SPECIFICATIONS LEVEL TEST Each unit is temporarily attached to a testing station that duplicates the conditions present in a typical residential installation The unit is turned on and the temperature of the water produced by the unit is measured at several flow rates to insure that the proper temperature rise specifications are met and that the unit self regulates with the varying flow rates The foll
9. NOT remove the heater cover open the unit or break the seal This could cause DEATH OR INJURY and will VOID THE WARRANTY DO NOT install the electric tankless water heater unit in a shower or in any location where it might come into contact with water or where it can be reached or adjusted by anyone while using water DO NOT attempt to install yourself Although installation is simple it should only be done by a licensed plumber or electrician DO NOT operate the unit if water ceases to flow during use Discontinue use and contact technical support at WWW ECOSMARTUS COM phone 305 623 7900 or 877 47 GOGREEN 2 25 GREEN ENERGY PRODUCTS PART IDENTIFICATION Heating Elements Fuse Fuse Holder Electronic Board Protector Inlet Sensor Thermostats Temp Control Knob Triacs Mounting Bracket Back Casing Triac Cooling Plate Heat Exchanger Terminal Block Ground connector Outlet Sensor Flow Sensor Kit PI 4 Electrical Conduit 3 25 eco SMarnT GREEN ENERGY PRODUCTS SELECTING A LOCATION FOR INSTALLATION THIS PRODUCT IS DESIGNED TO BE INSTALLED INDOORS ONLY THE FOLLOWING SHOULD BE CONSIDERED WHEN SELECTING A LOCATION IN WHICH TO INSTALL THE HEATER The existing plumbing configuration It is preferable to mount the unit in a location which will not require major plumbing alterations The location of the main electrical panel Mounting the unit in
10. R DEATH AND WILL VOID THE WARRANTY THE WATER HEATER MUST BE INSTALLED BY A LICENSED ELECTRICIAN IN ACCORDANCE WITH ALL NATIONAL STATE LOCAL AND OR PROVINCIAL ELECTRICAL CODES DO NOT ATTEMPT TO INSTALL REPAIR OR DISASSEMBLE THIS WATER HEATER OR ANY ELECTRICAL APPLIANCE WITHOUT FIRST SHUTTING OFF ALL POWER TO THE UNIT DIRECTLY AT THE FUSE OR BREAKER BOX SERIOUS BODILY INJURY OR DEATH COULD OCCUR IF THIS WARNING IS NOT HEEDED The Ecosmart electric tankless water heater unit must be installed to independent double pole breakers as per model specifications below Each Ecosmart model comes supplied with the required wires for installation Breaker size and wire gauge must meet all applicable local state provincial and national electrical codes for your area these are only guidelines that will apply to most installations In the United States wires and circuit protection breakers must comply with the U S National Electric Code NEC and in Canada with the Canadian National Electric Code CEC Please note that the CEC generally requires that all supply wires and breakers used for domestic hot water heating and hydronic heating applications be sized to a minimum of 125 of the maximum current rating of the water heater see model specifications below for details 9 25 e Some codes require use of electrical sub panel for installation especially when heater is not mounted within line of sight of the main electrical panel Wir
11. co smart GREEN ENERGY PRODUCTS ELECTRICAL INSTALLATION INSTRUCTIONS MODELS ECO 16 AND ECO 18 REQUIRE 2 SETS OF WIRES AND 1 GROUND SEE WIRING DIAGRAM BELOW MODELS ECO 21 ECO 24 ECO 27 REQUIRE 3 SETS OF WIRES AND 1 GROUND SEE WIRING DIAGRAM BELOW 1 Always use the specified wire gauge and conform to all applicable electrical codes for size of breakers used 2 Run 2 sets of wires Models ECO 16 and ECO 18 from the main breaker panel to the tankless water heater For units ECO 21 ECO 24 ECO 27 run 3 sets of wires 3 Take each wire pair 1 red and 1 black wire per pair and connect it to 1 breaker as shown in wiring diagram below 4 A separate ground conductor is required for each incoming circuit 5 Becertain that the correct connections have been made following the wiring diagram for the model of your water heater If a set of wires is crossed the unit will not operate properly even though it may turn on and appear to function 6 Double check all electrical connections and wires to make sure that they are tight and 12 25 secure Confirm that the correct wire gauge was used and that the ground connections were made in accordance with all applicable codes 7 Before turning the power on the system must be flushed as required in the plumbing instructions 8 When the unit is powered up the green LED indicator light will turn ON and then OFF This is normal The tankless hot water heater is now ready to u
12. date of receipt and installed by a licensed electrician and plumber specific proof required and maintained in accordance with Products written instructions The Product Warranty will be in effect upon receipt of the Warranty Registration by Ecosmart U S offices The Warranty Registration is included in the Operating and Maintenance Manual supplied with each new product and must be fully completed and submitted via fax mail or website within 30 days of receipt of Product Incomplete Warranty Registrations will not be accepted Product Warranties are void without receipt of Warranty Registration within 30 days of receipt of Product SUCH WARRANTIES DO NOT COVER Product failure caused by liming sediment buildup chemical corrosion chlorine chloride corrosion or freezing Product failure caused by the failure to remove air from system prior to or during operation Product misuse tampering or misapplication accidental damage improper installation or the application of improper voltage Costs incurred for shipping delivery handling and or administrative charges Labor charges of any kind 221 25 THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTY EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR PATENT OR OTHER INTELLECTUAL PROPERTY RIGHT INFRINGEMENT 2 LIMITATION OF REMEDIES AND DAMAGES Ecosmart U S L L C liability and
13. e To compensate for this increase the setting on your water heater if you need want hotter water Anti Scald pressure balancing valve or tempering Your faucet may have an anti scald feature or a 21 25 valve tempering valve that automatically mixes cold water even when you turn your control lever or handle to full hot These devices are usually adjustable so you can turn off the cold mix completely You can compensate for this by increasing the setting on your water heater if you need want hotter water Thermal loss due to long pipe run As the hot water from the heater runs through the hot water delivery system to you faucet some heat will be lost especially if it has long distance to travel or the pipes are cold This is normal You can compensate for this by increasing the setting on your water if you need want hotter water eco SMarnT GREEN ENERGY PRODUCTS ECOSMART U S LLC MANUFACTURERS WARRANTY MAINLAND USA amp CANADA LIMITED LIFETIME OUTSIDE MAINLAND USA 5 YEARS 1 PRODUCT WARRANTY Ecosmart U S L L C warrants to the original purchaser at the original address or the authorized transferee of such purchaser collectively the Buyer Ecosmart Tankless Water Heater and its components to be free from defects in materials and workmanship under normal use and service from the date of installation provided that the Product is installed within thirty 30 days from
14. e digital display will show your current set water temperature at all times that the water heater is running To set the temperature start by turning on any water faucet The digital display will light up and give you the current temperature setting of the unit To increase this setting turn the control knob to Increase or Decrease your temperature setting You can set the temperature at any level between 80F 27C and 140F 60C To change the digital display from Fahrenheit to Celsius simply press the control knob for 3 seconds Most people feel comfortable showering or bathing at a temperature between 98 and 105F 37 to 41C We recommend that you set the output water temperature of your water heater at either 105 or 110F approx 41 43 C This will ensure you have adequate hot water to meet all of your household needs while also maximizing your available water flow rate reducing the risk of scalding to children and the elderly and increasing the energy savings you achieve Note All newer model dish washing machines are normally equipped with an internal heating element and most clothes washing detergents are now designed for use in cold or warm water There is no longer a need set your water heater to a temperature above 125F Temperatures above this level which most traditional water heaters are set to deliver can cause serious scalding injuries to small children or elderly persons in your home If you ever detect a water leak fr
15. er instantly on demand as you need it As soon as you turn on a hot water faucet a sophisticated flow sensor recognizes that you have turned on the water This sensor measures the water flow rate while another sensor measures the incoming water temperature This information is transmitted continually to the computer logic controls which decide how much power to send to the heating elements to heat the water to your desired temperature Since your new water heater works on a demand basis it will absolutely never run out of hot water no matter how many back to back showers you run It is important to keep in mind that all tankless water heaters are subject to a maximum flow rate that they can handle all at once If you exceed this flow rate the heater will not be capable of fully heating 16 25 the water How much water you will be able to demand from your water heater at any given time will depend on the model you have selected and your incoming water temperature If you live in an area of the country where inlet water temperatures average 55 F or you have cold winters you will probably NOT be able to run multiple large water demands at the same time however you will be able to run all your hot water applications back to back without ever having to wait You will enjoy UNLIMITED HOT WATER SEE CHART ON NEXT PAGE Moreover since a tankless water heater eliminates the ongoing thermal losses caused by storing hot water in a tank you will enjoy
16. ing should be sized to maintain a voltage drop of less than 3 under load e f your home is already equipped with a large number of electrical appliances you may require a larger electrical service than the one recommended Before installation ensure that the home has sufficient electrical power available to handle the maximum amperage load of the model 10 25 eco SMarnT GREEN ENERGY PRODUCTS ELECTRICAL SPECIFICATIONS BY MODEL VERIFY ALL VOLTAGE amp AMPERAGE INFORMATION LISTED BELOW WITH THE ACTUAL LABEL SPECIFICIATIONS ON YOUR UNIT IN CASE OF CHANGES OR VARIATIONS MODELS ECO 21 ELEMENTS 2 2 3 3 3 EACH SUPPLY 8KW 9KW 7KW 8KW 9KW VOLTAGE 240V 240V 240V 240V 240V MAX KW 16KW 18KW 21KW 24KW 27KW WATTS 16000 18000 21000 24000 27000 MAX AMP 66 6 AMPS 75 AMPS 87 5 AMPS 100 AMPS 112 5 AMPS DRAW RECOMMENDED PLIN 150 AMPS 150 AMPS 200 AMPS 200 AMPS 200 AMPS 11 25 MODELS ECO 16 18 ECO 21 24 SERVICE WIRE GAUGE AND BREAKER SIZE CAN VARY BASED ON A NUMBER OF FACTORS INCLUDING SUPPLIED VOLTAGE AND LENGTH OF CIRCUIT CHECK LOCAL REQUIREMENTS 8 16 ECO 18 ECO 21 ECO 24 ECO 27 QUANTITY 2 2 3 3 3 AMPERAGE 40 40 40 40 40 BREAKER DOUBLE POLE DOUBLE POLE DOUBLE POLE DOUBLE POLE DOUBLE POLE TYPE WIRE GAUGE 2 x 8 AWG 2 x 8 AWG 3 x 8 AWG 3 x 8 AWG 3 x 8 AWG COPPER COPPER COPPER COPPER COPPER e
17. ity of your water heater Reduce the flow rate at the faucet or slightly close the shut off valve installed on the inlet side of your heater to reduce the inlet water flow rate see General Operating Instructions section of this manual Crossed wires If it s a new installation have your electrician double check the wiring Is possible that the wiring is incorrect Voltage less that 240 volts The heating elements on your water heater are designed for 240 volts When use with a lower voltage they produce less heating power You may need to upgrade to a larger model Call your authorized dealer for more information Mixing too much cold water You do not need to mix as much cold water with your tankless water heater compared to when you use a conventional water heater You may also have an anti scald feature on your faucet that is mixing cold water These types of faucets can usually be adjusted to reduce the amount of cold water mixed see General Operating Instructions section of this manual The water temperature at my faucet is less than the temperature setting of my water heater Voltage less that 240 volts The computer chips in your tankless water heater are programmed with the expectation that your incoming line voltage is 240 volts If you have less than 240 volts it may affect the reading on your water heater s digital display and cause it to read slightly higher than the actual output temperatur
18. mended that a manual shut off valve ball valve be installed at the cold water inlet so that a convenient water shut off point is available for future maintenance 2 Connect the hot water supply line to the left side of the unit hot water inlet 3 Before connecting pipes to the water hoses it is extremely important to FLUSH the lines to eliminate any plumbing paste or residue in the lines Flex water heater hoses are recommended for ease of installation 4 After both water lines are fastened securely run water through the unit for at least 2 to 3 minutes to flush out any air pockets in the lines PURGING It is recommended that all faucets showers etc be run during this process Failure to purge the lines of air can cause permanent damage to the unit This procedure MUST be performed before the electrical power is turned on Repeat the procedure after any maintenance to the water heater or home s plumbing system is performed that may introduce air into the pipes 5 Carefully inspect all connections unions and the pressure relief valve if used for leaks 6 Install the water pan if needed see special instructions for installation on a second floor or in a heated attic on page 5 8 25 eco SMarnT GREEN ENERGY PRODUCTS ELECTRICAL CONNECTION PLEASE READ THESE INSTRUCTIONS CAREFULLY AND COMPLETELY BEFORE INSTALLATION AND USE OF THE PRODUCT FAILURE TO DO SO COULD CAUSE PROPERTY DAMAGE SERIOUS PERSONAL INJURY O
19. of Product using the Warranty Registration Card included with the Product this Warranty may be submitted via mail to ECOSMART U S L L C 3315 NW 167 STREET MIAMI GARDENS FLORIDA 33056 THIS IS A LIMITED LIFETIME MANUFACTURER S WARRANTY THAT CONVEYS BENEFITS TO THE ORIGINAL PURCHASERS SUBJECT TO THE TERMS AND CONDITIONS SET FORTH HEREIN Keep Product documents in a safe and secure location Buyer obligation under the terms of purchase and sale require that Warranty Registration must be returned within the prescribed timeframe within 30 calendar days and retain all proof of purchase installer receipts for Warranty in order to protect Buyer s rights and obtain Manufacturer s Limited Lifetime Warranty benefits The Warranty resides with the Buyer with proof of purchase not simply with an individual in possession of a Product If the Product is to be installed in new construction at a date later than 30 days from the date of receipt send further information in advance of thirty 30 day deadline when known so we may update your Warranty record 4 FURTHER LIMITATIONS AND EXCLUSIONS AFFECTING YOUR WARRANTY This warranty is void if the Product is not 23 125 installed in accordance with relevant local electrical and plumbing codes and in accordance with the installation instructions specified by the manufacturer Local codes will override manufacturer s instructions at the time of installation and if additional installation parts are required
20. om your water heater turn off the water supply at the shut off valve on the inlet side of the water heater turn off the power to the heater and call us for technical assistance 18 25 eco SMaRnT GREEN ENERGY PRODUCTS MAINTENANCE Your new electric tankless water heater requires no maintenance However to ensure maximum performance of your water heater and to reduce the risk of a water leak we do recommend the following maintenance You should inspect the CONNECTIONS on the inlet and outlet of the water heater at least on an annual basis for any signs of damage or failure Any signs of damage cracks leakage or weakness should be replaced Take care not to over tighten the connections Serious internal damage to your water heater can occur if you over tighten the water heater connections at the unit IMPORTANT NOTES As with all electrical appliances under no circumstances should you attempt to install repair or disassemble this water heater without first shutting off all power to the unit directly at the fuse or breaker box SERIOUS BODILY INJURY OR DEATH COULD OCCUR IF YOU IGNORE THIS WARNING When any maintenance is performed on the water heater or the home s plumbing system that may introduce air into the plumbing pipes it is important to turn the power off to the water heater and purge the air out of the lines before allowing the unit to power up FAILURE TO DO SO COULD CAUSE PERMANENT DAMAGE TO THE HEATI
21. owing table represents some of the most common technical support questions we receive Before calling us please read thoroughly to see if your question or problem is addressed PROBLEM POSSIBLE CAUSE SOLUTION Water heater is not heating at all water is flowing but the unit is not heating at all the incoming water temperature is the same as my cold water supply the digital display does NOT light up No power incorrect wiring Make sure the breakers at main electrical panel are ON You may have a faulty breaker or the unit may be wired incorrectly Flow rate is too low water pressure is too low Your water heater has an activation flow rate of approximately 0 25 GPM If your water flow rate is less than this level your unit will not activate Increase the flow rate Water heater is not heating at all water is flowing but the unit is not heating at all the incoming water temperature is the same as my cold water supply The digital display DOES light up Internal part failure Please call us for technical assistance Water heater is heating but the water temperature is not hot enough User temperature setting too low Turn up the temperature setting on the unit see General Operating Instructions section of this manual Flow rate is too high Depending on your incoming water temperature and the power output of your model your water flow rate may exceed the physical heating capac
22. rious damage to the water heater which is not covered under warranty Use of water heater flex hoses is recommended for ease of installation It is recommended that copper pipe be used within 3 feet of the inlet and outlet hoses Other forms of plastic tubing may also be acceptable as long as it is rated for high temperature applications Use of a temperature pressure relief valve T amp P is not required for most installations because this water heater is tankless and does not store water However the valve is recommended when connecting to flex or high temperature CPVC pipes for added safety If a T amp P valve is used it should be connected to a drain Before installing the water heater ensure that the valve is operating correctly and that the air has been purged from the valve Local code may also require the use of a T amp P valve check your local requirements and follow them accordingly All installations in the Commonwealth of Massachusetts and the State of Kentucky require the use of a pressure relief valve The maximum recommended water pressure for this product is 100 PSI In homes where water pressure is higher it is recommended that a pressure reduction valve be installed on the main incoming water supply line prior to installing the water heater 7 25 eco SMarnT GREEN ENERGY PRODUCTS PLUMBING INSTALLATION INSTRUCTIONS 1 Connect the cold water supply line to the right side of the unit cold water inlet It is recom
23. rs and Installation Manual that was supplied with the Product Ecosmart Technical Assistance at its sole discretion will determine the best method for repair Methods of repair include but are not limited to replacement of specific part of Product or replacement of whole unit If a whole unit requires replacement under the terms of this Manufacturer s Warranty the original unit must be returned to the ECOSMART office Buyer must secure the cost of return delivery and replacement unit with a valid U S credit card Credit Card Authorization Forms are available upon request If the replaced unit arrives at the Ecosmart office within ten 10 calendar days of shipment of new unit and is found to comply within the specifications of this Manufacturer s Warranty then the credit card will not be charged otherwise Buyer will be charged amount of replacement unit and shipment cost as agreed upon within Credit Card Authorization Form If Ecosmart Technical Assistance determines a component requires repair or replacement under the terms of this Manufacturer s Limited Lifetime Warranty the part will be shipped via standard ground delivery If faster shipping service is desired the Buyer must select and pay for same ANY QUESTIONS REGARDING OUR WARRANTY SHOULD BE DIRECTED TO OUR SERVICE CENTER BY CALLING TOLL FREE 877 474 6473 BETWEEN 9 00 AM and 5 00 PM MONDAY thru FRIDAY EASTERN TIME NO RETURN WILL BE ACCEPTED BY ECOSMART WITHOUT PRIOR APPROVAL AND THE ISSUAN
24. se ceun DOUBLE POLE DOUBLE POLE 40 AMP BREAKER 40 AMP BREAKER DOUBLE POLE DOUBLE POLE 40 AMP BREAKER 40 AMP BREAKER 13 25 eco SMarnT GREEN ENERGY PRODUCTS HOW TO USE THE KNOB POWER KNOB Click the power knob once to turn the unit ON Click the power knob again to turn the unit OFF 9C CONVERSION Press the knob for 3 seconds to change the display from OF TEMPERATURE CONTROLLER KNOB Turn the knob clockwise to increase the temperature set on the thermostat This will increase the water outlet temperature Turn the knob counterclockwise to decrease the temperature set on the thermostat This will decrease the water outlet temperature The water temperature can be adjusted at any time to between 02 1259F 02 51 The temperature indicator light will stay on only when there is hot water in use 14 25 ECOSMART US LLC 3315 NW 167 Street Miami Gardens FL 33056 WWW ecosmartus com Telephone 305 623 7900 Fax 305 623 7923 Toll Free 877 47 GOGREEN eco SMarnT GREEN ENERGY PRODUCTS ABOUT YOUR TANKLESS WATER HEATER Congratulations on the purchase of your Tankless Water Heater You have purchased the most technologically advanced tankless water heater in the market today Your ECOSMART Tankless Water Heater is backed by the industry s most comprehensive warranty Your new tankless water heater features advanced
25. significant energy savings over a conventional water heater When you use hot water in your home with a conventional water heater you need to mix a considerable volume of cold water to cool the hot water down to a safe comfortable level for showering and bathing etc You need to do this with a traditional tank type water heater because they are set at extremely high temperature setting to prevent them from running out of hot water quickly With our tankless water heater you will generally set the temperature at a much lower level since it is capable of heating your water on demand This level will be much closer to the actual temperature at which you feel comfortable showering or bathing Accordingly when you use your faucet controls to run a shower or bath you will no longer have to mix as much cold water in fact you may mix very little or no cold water This is perfectly normal and means that you are no longer wasting energy and water by overheating your water MAXIMUM FLOW RATES IN GALLONS PER MINUTE AT 105F OUTLET TEMPERATURE based on 240V input power 40F 1 7 1 9 2 2 23 2 8 45F 1 8 2 2 4 2 7 3 1 50F 1 9 2 2 2 6 3 3 3 55 2 2 2 4 2 9 3 3 3 7 60F 24 2 7 3 2 3 6 41 65F 2 7 3 1 3 6 4 1 4 6 70F 3 1 3 5 4 1 4 7 5 2 79 3 6 4 1 4 8 5 4 6 1 80F 4 4 4 9 5 7 6 5 7 3 17 25 SETTING THE OUTLET WATER TEMPERATURE The user controls on your new tankless water heater are very easy to operate Th
26. tions at bottom of the unit Ensure unit is level prior to securing the screws The water heater should be mounted using a total of 4 screws through the built in mounting brackets on each side of the unit Minimum screw length is 1 inch long Recommended clearances 12 above and below the unit 6 on each side and 6 to front panel A MINIMUM OF 24 INCHES CLEARANCE MUST BE MAINTAINED BETWEEN COMBUSTIBLE MATERIALS AND THE HOT WATER HEATER AND THE OUTLET HOT WATER PIPE MODELS Eco 16 18 MODELS Eco 21 24 27 4 5 D x 14 W x 17 75 H 4 5 D x 17 17 75 H eco q iMounTING 1 MOUNTING BRACKET BRACKET ELECTRICAL ELECTRICAL CONDUIT CONDUIT WATER WATER OUT IN 6 25 eco SMarnT GREEN ENERGY PRODUCTS PLUMBING THE WATER HEATER MUST BE INSTALLED BY A LICENSED PLUMBER IN ACCORDANCE WITH ALL NATIONAL STATE LOCAL AND OR PROVINCIAL PLUMBING CODES GENERAL PLUMBING GUIDELINES The Ecosmart electric tankless water heater is supplied with 1 2 compression fittings Do not weld use paste or Teflon on fittings Use of solder on the water inlet or outlet connections can damage the flow sensor and will void the warranty When connecting the inlet water hose to the unit use one wrench to hold the unit s connection and a second wrench to tighten the hose This will avoid potentially loosening or damaging the flow sensor Over tightening inlet connections can cause se
27. water flow rate and temperature sensors designed to modulate power to the heating elements to maintain a precise user selected output water temperature between 85F and 140F subject to incoming water temperature and power of the selected model To get the best performance and energy savings from your tankless water heater it is important that it be installed in accordance with our instructions and the electrical and plumbing codes applicable to your area and that you read this manual thoroughly for important operating instructions and tips At any time if you have any questions please contact your Authorized Dealer or contact us directly at ECOSMART US L L C 3315 NW167TH STREET MIAMI GARDENS FLORIDA 33056 Toll Free 1 877 474 6473 15 25 eco SMarntT GREEN ENERGY PRODUCTS GENERAL OPERATING INSTRUCTIONS For the most part operating your new tankless water heater is very similar to using any traditional water heating system However it is very important that you carefully read all of the set up procedures and operating instructions and tips to ensure the maximum performance and energy savings from your new water heater We recommend that all members of the household read these General Operating Instructions How your new water heater works Your Tankless Water Heater does not store hot water like a conventional tank type water heater It contains very high powered heating elements that are capable of heating wat
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