Samsung Tech Talk - P.C. Richard & Son
Contents
1. Y m Thanks to Aksarben TV amp Digital Services Page 7 Volume 3 Issue 10 Consumer Electronics Newsletter Samsung Tech Talk E TOP TECH TIPS Continued Model PN50B850Y1FXZA PN50B860Y2FXZA Symptom Early production PDP may exhibit excessive buzzing noise Muting the sound has no effect on the noise level Cure Install rubber support to the sides of the Y main board By installing these rubber supports we are preventing the back cover from vibrating Rubber support part number BH73 60304F 1 ka P eer L AR 1 D i i d e EX CH D b EN P CAE F e Ix d a P d e SH HU Pu D 7 e s E 811 wf xA LX Eur es m de Notice rubber Ki support A is 1n line with the indentation RUBBER A on the panel g EBLE Notice rubber D QJ support B 15 in A line with the blue capacitor RUBBER B The serial number of the set must fall within the serial number ranges from the Bulletin below Go to GSPN http service samsungportal com for full details Bulletin Number ASC20090915001 bei Page 8 Volume 3 Issue 10 Consumer Electronics Newsletter Samsung Tech Talk TOP TECH TIPS Continued Model FPT5094WX XAA Symptom Power supply failure BN44 00193A_ smps SETTOP BOX SAMSUNG TERIYA TY 8 _ V re er j e CS C e 7 MEE KA ll ie Www Be MI TER fo2. back ordered not available Part Ma select waiting for repair Parts back ordered not available Account an Credit Hold Wrong Defective part received Arrived Date Time Tech Support n edec Customer Mot Available Yaiting for customer confirmation Rescheduling appointment ill your enter the best number to reach you Follow up Date Delivered Date When submitting for technical support or exchange request make sure to include the following e Symptom details as you see it e Parts replace e Pictures if it s a video problem or physical damage e Repair start date e How many trips to the customers home e Technician telephone number This can help Tech Support process your request faster and avoid unnecessary delays Page 20 E Volume 3 Issue 10 Consumer Electronics Newsletter Samsung Tech Talk SAMSUNG ADDS BLOCKBUSTER AND YOU TUBE TO BLU RAY Russ Berczuk Manager Product Support On September 3 2009 Samsung Electronics released a firmware update for the BD P1590 BD P1600 BD P3600 and BD P4600 Blu ray players which support Netflix movie streaming and Pandora music radio streaming The firmware adds the ability to access Blockbuster and You Tube through the Internet and changes the main Samsung video screen and menu system to include Blockbuster and YouTube Customers can download this firmware update from Samsung com to their computers copy it to a USB device or burn it to a CDROM and then use the
3. corder Now if your memory fills up you just insert an other SD SDHC card and continue recording No on board hard drive like the competitors gives you a lot more freedom when it comes to when and where you can record your favorite moments But how much will it cost This is the only mini cam being sold that records at Full HD for just under 200 Why buy any other E Volume 3 Issue 10 Consumer Electronics Newsletter Samsung Tech Talk A PICTURE IS WORTH 1000 WORDS Adam Vogel Product Support We ve all heard this saying but how many actually be lieve in it know do and bet after reading this arti cle some of you will too Far too many times you as service centers are left with vague defect descriptions in your service order tickets Good information is vital to your troubleshooting processes and may prevent un needed trips to the customer s home When your scheduler is calling to set up a Service ap pointment with the customer who is having a distorted video or lines on the screen try to have them send you a digital photo A simple photo can sometimes easily identify a problem that does not necessitate a service visit This not only saves you a trip to the home but it also saves the customer time because the customer does not have wait for your at the house Once you have the photo in hand you can then begin your troubleshooting as well as provide this information to technical support for even further assist
4. 121A 1000uF 25V 105 LN52A750 BN44 SC CM851 CM852 15 56 BN81 02020A d gedet 01 854 01 855 19050719416 BN81 03121A Page 17 ES Volume 3 Issue 10 Consumer Electronics Newsletter Samsung Tech Talk SERIAL NUMBER FORMATTING Jet Nyamwange Warranty Dept It s the ASC s Responsibility to verify both the MODEL and SERIAL NUMBER This data MUST be obtained from the Actual Unit not the outside of the Box The serial number of most Samsung products is 15 digits long Sometimes it s 11 digits long In all cases it consists of both numbers and letters How do you determine the Validity of a Serial Number I mportant Without the Correct MODEL and SERI AL NUMBER Warranty Claims will not be PAID How do you Determine Production Year and Month in the Serial Number This is very beneficial for ASCs that do Dealer Stock Repairs The production year is determined by the letter preceding a series of 6 digits in a row of the Serial Number The Let ter represents the Year as shown below Year It s Always a Letter In 15 digit serial numbers the production date can be determined by the 8 and 9 digit of the serial number for example AQDS eh 104535 J LE dei Production Year Production Manth S 2009 Model 1 January In 11 digit serial numbers the production date can be determined by the 4 and 5 digit of the serial number for example 3CLQ AO045335 J 4 gt Production Year Production M
5. 35V 1000uF BN81 03142A LN32A650 00208A CM853 CM858 25V 1000uF BN81 02020A CM859 25V 470uF BN81 03132A BN44 5 00199A 2 5503 CM807 100uF 2026 50V BN81 03136A 1000uF 25V 105 C Lemon 10 20 002 85121 1000uF 25V 105 C BNg1 02020A 10 20 1000uF 16V 105 C BN81 03121A E Page 16 ES Volume 3 Issue 10 Consumer Electronics Newsletter Samsung Tech Talk COMMON CAPACITOR PART NUMBERS FOR TVS continued SMPS Side Label Capacitor for Service TV Model LN40A550 BN44 5506 5008 CM872 CM873 470UF 20 25V BN81 02158A P3F 00199A CNO9 CK12 CM876 CM881 820625 1050 BN81 02021A 00851 014852 100007 25V 105C Bns1 02020A BN44 001 9903 10 20 01 854 01 855 16564700105 5 BN81 03121A LN46A650 AIF CM807 NXB5 0TP50VB100M BN81 03136A BN44 ane eon CM852 CM853 LXZ5 0TP10VB1000M BN81 02018A 00202A CM872 CM873 LXV25VB470M BN81 03145A CM876 CM881 NXB25VB820M BN81 02021A CM851 CMas2 O000uF 25V 105C BN81 02020A BN44 9001 10 20 TT CM854 CM855 Wee ee BN81 03121A ALE CM852 CM853 10V 1000uF BN81 02018A 00200A SQ02 CM872 CM873 25V 470uF BN81 03132A CM876 CMB81 25V 820uF BN81 02021A 1000uF 25V 105 LN40A750 BN44 SE CM804 CM806 10 20 BN81 02020A MEE bed 01 809 01 812 19 94095165 BN81 02017A 1000uF 25V 105 LN46A750 BN44 3001 9902 CM851 CM852 10 20 BN81 02020A 2 lt CM854 CM855 ie Ee 1052 BN81 03
6. 50 BN81 03136A Ge Ee CM852 CM853 1000uF 10V BN81 02018A CM872 CM873 470UF 20 25V BN81 02158A BN44 00199A LN40A550 BN44 PSF 00199A 5506 SQ08 CNO9 CK12 CM876 CM881 820uF 25V 105 C BN81 02021A NXB5 0TP50VB100M BN81 03136A 2 1 AA02 SS03 CM852 CM853 LXZ5 0TP10VB1000M BN81 02018A SX04 109 CM872 CM873 LXV25VB470M BN81 03145A CM876 CM881 NXB25VB820M BN81 02021A BN44 00202A LN46A550 P3F 1000uF 25V 105 C CM851 CM852 BN81 02020A BN44 6 SS06 10 20 00203A 7 108 1000uF 16V 105 C CM854 CM855 BN81 03121A 10 20 Page 15 n Volume 3 Issue 10 Consumer Electronics Newsletter COMMON CAPACITOR PART NUMBERS FOR TVS continued SMPS Side Label Capacitor for Service Location Spec Part Number CM852 CM853 BN81 02018A CM872 CM873 BN81 03132A CM876 CM881 BN81 02021A LN52A550 CM851 CM852 P3F BN44 00201A SQ02 CM854 CM855 10 20 CM807 NXB5 0TP50VB100M BN81 03136A LN46A580 BN44 SQ01 9902 CM852 CM853 LXZ5 0TP10VB1000M BN81 02018A P6F 00202A CM872 CM873 LXV25VB470M BN81 03145A CM876 CM881 NXB25VB820M BN81 02021A LN52A580 BN44 CM852 CM853 10V 1000uF BN81 02018A PEF 00200A SQ01 CM872 CM873 25V 470uF BN81 03132A CM876 CM881 25V 820uF BN81 02021A LN46A630 BN44 11 00203A 0 1 AA02 CM851 CM852 LN46A630 BN44 411 00203A 01 AA02 CM854 CM855 10 20 CB852 25V 1000uF BN81 02020A BN44 Bag SE CM851 CM852
7. 53 CM858 25V 1000uF BN81 02020A CM859 25V 470uF BN81 03132A cMa804 cMa amp oe 100007 29V 105 C 881 02020 ana SQ01 01402 00197A 01607 AA09 0 809 014812 10909047104 105 C 881 02017 LN40A530 2 10 16 CM807 100uF 20 50V BN81 03136A CM852 CM853 1000uF 10V BN81 02018A 50304 005 CM872 CM873 470UF 20 25V BN81 02158A BN44 00199A S506 01608 AMO CM876 CM881 8208 25 105 C BN81 02021A Page 12 ES Volume 3 Issue 10 Consumer Electronics Newsletter Samsung Tech Talk COMMON CAPACITOR PART NUMBERS FOR TVS continued SMPS Capacitor for Service CM852 CM853 BN81 02018A CM872 CM873 BN81 03145A CM876 CM881 BN81 02021A 5001 AA02 5503 4 110 BN44 00202A LN46A530 1000uF 25V 105 C CM851 CM852 P1F BN81 02020A AA06 9907 9 CNO9 BN44 10 20 00203A 1000uF 16V 105 C CM854 CM855 BN81 03121A 10 20 CM852 CM853 10V 1000uF BN81 02018A eeng SQ01 CM872 CM873 25V 470UF BN81 03132A CM876 CM881 25V 820UF BN81 02021A CM851 cMas2 10098 25V 105 C BN81 02020A LN52A530 P1F BN44 10 20 00201A 2 1000uF 16V 105 C CM854 CM855 BN81 03121A 10 20 CB852 25V 1000uF BN81 02020A BN44 CM851 CM852 35V 1000uF BN81 03142A 5 1 5502 LN32A540 P2D 00208A CM853 CM858 25V 1000uF BN81 02020A CM859 25V 47081 BN81 03132A Page 13 n Volume 3 Issue 10 Consum
8. USB device or CDROM to update their players They can also download the update di rectly through their players Ethernet or wireless Internet connection The following instructions document how to use the Search feature to view desired videos SAMSUNG Ig Lg NETFLIX fa PANDORA After you install the firmware or after you have purchased a Samsung Blu ray player that is already equipped with the added features just click one of the remote control s color buttons or select one of the services from the player s menu YouTube Before using the YouTube feature you have to run through the disclaimer selecting between Canada Mexico and the United States followed by several pages of disclaimer documentation YouTube has a long list of options to choose from on two Main screens including My Favorites which can be accessed if you already have a YouTube account setup My Favorites will pull up a keyboard to enter in your user name and password Page 21 Volume 3 Issue 10 Consumer Electronics Newsletter Samsung Tech Talk SAMSUNG ADDS BLOCKBUSTER AND YOU TUBE TO BLU RAY Continued uU n RR 4 4 What am HATE about Esch ar Oto L i TS p Lo 100 GC Rating hhh Ee Right You Tube s Main screen number 1 ANT ULE Bator Born ll 60 03 06 Whey Baz Rating todd SOCOM fr SWEET LOVEN 60 32 24 ime o LAE be Puii patoa dg Part E 0 05 24 Voss FS DAT Punting 17 iE Ce h
9. Volume 3 Issue 10 Consumer Electronics October 2009 Samsung Electronics America Samsung Tech Talk Your source for service information Isa sisse FIXING THE LN32A STAND ASSEMBLY Fixing the 1 ak LN32A Stand anager Product Suppor 0 The stand base assembly RSE Zone 2 for 2008 and 2009 32 LCD Right The machine screws Changes TVs is shipped unassem These are the screws that must bled Th b b be used when you connect the News from the 3 Set eer dd PS neck to the base Zones lem we ve been seeing with Ens the 5 ie stands is customers us HMX U10 Mini ing the sheet metal coarse thread screws when install A Picture is Worth 6 1000 Words Top Tech Tips 7 Common Capaci 11 tor Part Numbers for TVs Above The sheet metal screws Serial Number 18 These are the wrong screws to Formatting use The Most Efficient 20 Way to Submit to ing the stand instead of the Tech Support for machine thread fine thread Right Circled in Review l yellow the keyed screws Using the sheet entrance 5 M 21 metal screws can cause the ou Tube an E ster to TV to wobble because the Blu ray screws can not be fully tight Introducing the 25 enod A6O0AD Projector Also the neck has a keyed Samsung Search 26 entrance Customers must make sure they match the key entrance to the base correctly when they insert the neck into the stand E Volume 3 Issue 10 Consumer Electronics N
10. already and are continuing to go after them every day so we hope to have things back very soon e Because of the GSPN issues the pending ticket Page 4 e Update GSPN with your email addresses for all the different functions you use If all are the same email then plug the same one into all the functions You can log in go to the Warranty Part tab then on the left column go to My Infor mation You can also modify your call load Service areas can be updated in the same area You can add zip codes and remove Make sure to update GSPN with status of the ticket n Volume 3 Issue 10 Consumer Electronics Newsletter Samsung Tech Talk NEWS FROM THE ZONES RSE Agents All Zones Continued from page 4 When it s confirmed gt Enter a promise date or update to new date if the part has been received When there s a part BO or research issues Choose pending enter part info When having repair issues Call techline update status to pending tech support if no solution When it s done gt Change status to done e f you are having a lookup issue in parts or error code or service happening sending a print screen or digital picture of the service situation is such a great tool They say a picture is worth a 1000 words e Tickets in our system allow you to add notes such as attempts to reach an appliance owner comments or issues dealing with a customer or details of findings f
11. ance Let s look at a few examples below Call 1 Model LN46B650 Defect Video has a bars on the sides of the picture audio is ok Initial thoughts Possible defective panel or T con New thoughts 4 3 image on a 16 9 panel customer education issue A phone fix Call 2 Model HPT5054 Defect Part of the video is missing Initial thoughts Possible buffer issue or potential panel issue New thoughts Half the screen is missing This seems like a Y upper buffer problem Clearly both of these examples were pretty straightfor ward but can assure you if you begin this practice you ll correctly identify the symptom the first time which will improve your return on investment First time fix FTF will rise since you ll be ordering the correct parts the first time Your cost of service will be reduced therefore Samsung will reward you with additional work Your Redo percentage will be lower since you ll be identifying the problem the first time And most im portantly you ll save potentially hundreds of dollars worth of expenses for your company Volume 3 Issue 10 Consumer Electronics Newsletter Samsung Tech Talk TOP TECH TIPS Jorge Tavora Product Support Manager Model LN40B530P7FXZA Symptom There is a discoloration in the picture along the bottom edge Cure After removing the bezel loosening the two screws shown below a 3 4 turn counter clockwise fixed the issue
12. anth Q 2008 Model A October All Serial Numbers MUST end with a Letter This is known as a Check Digit For example Check Digit Must be a Letter AQDS 3CLS 104535 J Page 18 E Volume 3 Issue 10 Consumer Electronics Newsletter Samsung Tech Talk SERIAL NUMBER FORMATTING Continued Froduction Years 2001 2003 2004 2005 Jan Feb _ 2008 2009 2010 A Los Symbol R T Production Months Month 1 2 3 4 5 6 7 8 9 10 11 12 Synbdl 1 2 3 4 5 6 7 8 9 A B IC PROOF OF PURCHASE Proof of Purchase Policy for CE Consumer Electronics ASCs As noted in Policy and Procedure Manual PROOF OF PURCHASE REQUESTS Proof of Purchase Requirements for IN WARRANTY based on DOM 60 e In Warranty is defined as the period from Date of Manufacture plus product warranty length plus 60 days e Customer does not have to provide POP documentation if their unit is within the Warranty Period based on the DOM 60 day calculation e ASC does not have to submit POP documentation if the DOM 60 rule applies This includes exchanges for TAT reasons B Proof of Purchase Requirements for units outside the DOM 60 Rule e Customer must supply Proof of Purchase to receive an in warranty repair e ASC must keep POP on file for 1 year from the claim PAY date SEA will randomly audit claims and ASC must provide POP copies when asked e f copies are not provided within 14 days of reques
13. e And because of its shorter 1 99 throw ratio you can install it on the floor close to the screen or mount it on the ceiling You can connect the A600 to almost any video source It offers two HDMI ports component composite and S Video inputs and an analog 15 pin VGA jack that lets you grab streaming video or slide shows from your home PC What s more it s fully compatible with the latest in Blu ray technology and boasts a 24 Frame True Film mode that accurately reproduces any film s original 24 frame per second frame rate so you can see your movies as they were meant to be seen Aimed at savvy consumers and home theater enthusiasts looking to create a great home theater experience at a price that doesn t break the bank the A600 is a great alternative to entry level projectors that lack full HD quality SAMSUNG Samsung Electronics America The information in this bulletin is published for experienced repair technicians 105 Challenger Road only and is not intended for use by the public It does not contain warnings to Ridgefield Park NJ 07660 advise non technical individuals of possible dangers in attempting to service a product Only experienced professional technicians should repair products Phone 201 229 4251 powered by electricity Any attempt to service or repair the product or products dealt with in this information by anyone else could result in serious injury or death Information provided in this bulletin is subject to change
14. e customer that the repair was successful e Ask the customer if they have any questions or concerns about the repair or operation of the prod uct e Make a follow up phone call to ensure the cus tomer is happy with the service you provided Fixing the product is critical fixing the customer is equally important Joe Ramos Zone 2 The relationship that the owner of a product has with his or her Appliance or TV is an odd one indeed The owner treats the unit as if it s a child He cares for it cleans it feeds it good electricity and doesn t want to part with it unless the unit is so headstrong that he de cides to send it away Much like a relationship between Page 3 parent and child is the relationship between customer and unit In that sense the unit is like a baby it has issues but can t speak for itself When it is sick it can t say anything It simply goes quiet and refuses to coop erate The owner must then take it to the doctor and explain all the symptoms and medical history The doc tor will know what questions to ask to get the proper diagnosis so that everyone can resume their happy life ouch should be the process that you the TV Doctor should follow Ask for a history of symptoms Just dealing with what you currently see may solve an im mediate problem but the underlying problem may still exist and if you don t discover the underlying problem you open up the opportunity for something t
15. er Electronics Newsletter COMMON CAPACITOR PART NUMBERS FOR TVS continued SMPS Side Label Capacitor for Service Location Spec Part Number CM804 CM806 BN44 00197A 1 CM809 CM812 LN40A540 Der 10 16 CM807 100uF 20 50V BN81 03136A CM852 CM853 1000UE 10V BN81 02018A CM872 CM873 470UF 20 25v BN81 02158A BN44 00199A CM876 CM881 820uF25V 105 0 BN81 02021A CM807 NXB5 0TP50VB100M BN81 03136A CM852 CM853 LXZ5 0TP10VB1000M BN81 02018A BN44 00202A 5 01 5502 CM872 CM873 LXV25VB470M BN81 03145A BN81 02021A LN46A540 CM876 CM881 NXB25VB820M P2F CM851 CM852 BN44 00203A 9003 9904 LN46A540 E CM854 CM855 CB852 25V 1000uF BN81 02020A LN32A550 BN44 5 01 5502 01851014852 35V 1000uF BN81 03142A PaF 00208 we 25716094518 Page 14 1000uF 25V 105 C pig nono 10 20 1000uF 10V 105 C BNg1 02017A 1000uF 25V 105 C BNg1 02020A 10 20 1000uF 16V 105 C BN81 03121A 10 20 CM853 CM858 25V 1000uF N81 02020A CM859 25V 470uF BN81 03132A ES Volume 3 Issue 10 Consumer Electronics Newsletter Samsung Tech Talk COMMON CAPACITOR PART NUMBERS FOR TVS continued SMPS Side Label Capacitor for Service LN37A550 BN44 m P3F 00216A 1000uF 25V 105 C CM804 CM806 BN81 02020A BN44 5 01 CNO3 10 20 00197A 5505 CK10 LN40A550 PSF 1000uF 10V 105 C CM809 CM812 BN81 02017A 10 16 CM807 10001 20
16. ewsletter Samsung Tech Talk RSE ZONE CHANGES Jim Foster Editor As some of you may be aware the RSE coverage has changed See below for the new RSE coverage map WEST ZONE MIDWEST ZONE EAST ZONE e Di k Adki Z 1 Thomas Kim Zone ane u ic m one Tel 201 841 3854 Tel 413583 6848 Tel 310 900 5221 MI OH IN KY ME NY NH MA RI CT NJ VT TXI LA ES denke Zone 5 Joe Ramos Zone 2 em Knudsen Zone 8 nosse Ana con E Tel 912 761 7233 Tel 201 220 4766 aie esp TN AL FL MS PA WV VA DE MD 4 E WE eae s imis eden SC 6 i 2 geren Katie BER a 319 248 0423 Tel 770 971 1456 Nelson Diaz Zone 9 MN WI IA IL MO AR OK 101 501 GA Tal 310 900 5280 NV AZ CA HI Page 2 a Volume 3 Issue 10 Consumer Electronics Newsletter Samsung Tech Talk NEWS FROM THE ZONES RSE Agents All Zones Dick Adkins Zone 1 When a customer s product fails and they need service they re not happy If it fails a second time Redo they are REALLY un happy The customer may lose faith in the product and will probably lose faith in your ability to repair the prod uct Often the second request for service is NOT an actual product failure but a lack of confidence or mis understanding of the first repair Here are a few things you can do to avoid a Redo re store confidence in the product and boost the cus tomer s confidence in you e Explain the repair e Demonstrate to th
17. ida Pym his Va Cont LIP K d Right You Tube s Account Mana iy Search Histor Main screen number 2 fi ahha dancing nan te mamma mia SEA CEA Right You Tube abba the winner eng E all Search keyboard atia honey honey abba som LUI Ge MICI NN un The second Main screen includes a Search feature To start using Search highlight Search on the left side of the screen After the Search menu appears highlight Keyword on the right side of the screen and then press Enter This will bring up a keyboard you can control with the player s remote control m Page 22 E Volume 3 Issue 10 Consumer Electronics Newsletter Samsung Tech Talk SAMSUNG ADDS BLOCKBUSTER AND YOU TUBE TO BLU RAY Continued Using the You Tube Search Feature To use the You Tube search feature follow these steps 1 Using the remote control highlight the keypad button that contains the letters or numbers you want to enter 2 Press Enter to enter letters or numbers Note Each time you press the Enter button the Keyboard cycles through the text characters on the button you ve highlighted each press must be within 2 seconds of the previous press Stop pressing when the charac ter you want appears in the white text box 3 After the character you want appears in the white text box repeat Step 2 to add additional characters or move to another keypad button and start entering other characters If the text you enter matches You Tube video titles o
18. ing e ts baaaaaack The ASTR function has newsletters look for your service center to be high returned after a hiatus of several months The lighted will be making service center visits and will key here is to update your tickets quickly and highlight one service center per month for going above close them out Your ASC has material to help and beyond the call guide you if you need a refresher Next Month LTR Long Term Repair This is the amount of repairs greater than 7 days compared to all Linda Knudsen Zone 8 D n Randy Carney Zone 6 e When you contact your RSE for assistance al ways give your account best time to reach you A little bit about a lot of things and a brief summary of what you need Ticket e Keep an eye out for home appliance training an mM EE numbers and claim Ze are great Bear in mind nouncements Training has already been set for l u we may be traveling so email is often a great Minneapolis St Paul Wisconsin central Illinois l l l l means to communicate and the Chicago area More sessions will be an nounced so keep an eye on Tech Talk look for e mail announcements and be sure to check with your RSE if you have questions about train ing in your area Hang in there Work continues on cor recting some of the issues concerning the GSPN website in our recent systems changeover We have a lot of the problems corrected
19. ng Tech Talk SAMSUNG ADDS BLOCKBUSTER AND YOU TUBE TO BLU RAY Continued BLOCKBUSTER TV Shows My Library My Favorites Configure Blockbuster The Blockbuster movie store was not yet available at the time of this article However the engine that will be available is shown above Blockbuster offers TV shows movies rated by popularity and a search engine which operates similar to You Tube s You can purchase or rent movies and TV shows Purchases and rentals are billed to a credit card which needs to be on file with Blockbuster On the Blockbuster main screen My Library is where your purchased and rented movies are stored Configure is where you enter the activation code that you obtain from Blockbuster online for this service Help will show you the cus tomer care number for Blockbuster as well as the device name Device ID and device software firmware version Page 24 ES Volume 3 Issue 10 Consumer Electronics Newsletter Samsung Tech Talk SAMSUNG INTRODUCES THE A600 HD PROJECTOR Jeff Brutman Assistant Publications Manager Here s the newest great A V gadget from Samsung the A600 Home Theater Projector What makes the A600 different Full High Def 1080p performance like the higher end models Design wise the A600 features rounded edges a glossy black finish low operating noise and weighs less than 13 pounds Its two mode lamp can last up to 4000 hours in eco mode or 3000 hours in full 220 watt high bright mod
20. o reoccur This is how you can reduce redo Ask the questions Hang around with the customer for a while just to make sure everything is working When the repair is done ask the customer if the TV operates OK Reducing your REDO is very important Just like a doctor if you have too many wrong diagnoses you can lose your license Mitch Williams Zone 3 have taken over the GA NC and SC markets and will be handling all service issues for these states no longer have FL AL MS and TN It was good working with you and wish you the best As we begin the month of October you may now real ize that there are new trackers for your zone Please be aware that these trackers may be calling about Long Term Pending LTP tickets LTP is one of the meas urements that Samsung uses to measure service times n Volume 3 Issue 10 Consumer Electronics Newsletter Samsung Tech Talk NEWS FROM THE ZONES RSE Agents All Zones Continued from page 3 issues have taken a jump We need the support LTP is the time that it takes for a customer to have a of the ASC in getting these tickets completed unit repaired It begins at the call center then the time and closed out Trackers will continue to call as to schedule and complete a call will your RSE so do us a favor and make the Samsung will become the leader in service in both Ap pliance and CE products by mid 2010 We hope you 100 will join us in becoming the best In the upcom
21. or update with out notice Page 25 Samsung Electronics America SAMSUNG SEARCH NRAMNNPEAOGEGCATIEQIIAT VONFUTCAUENVOFAECENISET NUGDTTUPRXCYISNOPCOS INL MARITOERCTTAENRRTNIENFT GLDRRCRNNRSCOIIEMITESIU DI IUIAHEIAIPGPPIFGCONGR FTTEXAHRCMRUENORNIALGAU AYES TIRODIIEOENTISEFLTRM NOEIFCSIELVOUHDMPPSITEFPF MEFOEEEMNTERRINAISRIDMIC CSONMIAVEALIEFDUNFTRPLO OEIEIIFISGIPSSQICGAPSEE LRMTTMTISELFRDFTISSCOLE 1 VCETPNUOAIAEOSOTMRGFTA OISSSSNNCPAAIIDTTIECHLC NCRARUAILNTEEEGALSMIDOS REENIGNEECIVRESLANOIGER PESUFPFHNPYIAIILESEETCCRT NENFCRATITAITTFQIELS TNNU RNNEEPFEUTLIUACGFIUUDEO RI TRTAOMPUNRECTEAECOTER SECCRIOEEGFRIETNREVTNDG EIENDFEDICSSEPEVORQTIAIF 1 Technical Pending 6 Quality of service 2 Parts Pending 7 Regional service engineer 3 Turnaround time 8 Costof service 4 First time fix 9 Redo 5 Extra mileage 10 Customer Satisfaction Page 26
22. r subject matter titles will start appearing on the right side of the keyboard screen 4 When the title or topic that resembles what you want to view appears highlight it and then press Enter on the re mote control The title will appear in the text box 5 Press the yellow Search button on the remote control to start the search 6 After the search is completed a list showing thumbnails with titles appears Highlight the topic or title you want and then press Enter Playback will occur in a small picture box TRS for ial the fine comments Gkad Foi are enjoying it Outstanding live version here trom The Sydney give ren Australia 1077 You can dance you can jive handing the time of your Ea Zee ital pri watch that dig i th dacia gein Fr kry right ane the lights aro ime Looking cut for Wiewen 0 zd Foto tate 2003 02 22 Report copyright inde bere 00 01 08 05 04 36 hiipi eea rol obe com Ream abba dancing queen Ber Bistro Thes movie Dk ray Tei S LIP DICIS DE NIE CU MCL ITL Picture Box and Information Screen Full Screen Video Toggling Between the Small Picture Box and Full Screen You can toggle between the small picture box and full screen by pressing the Enter button on the remote control Once playing is completed a page with titled thumbnails is displayed that you can scroll through to search for similar selec tions Page 23 Volume 3 Issue 10 Consumer Electronics Newsletter Samsu
23. r swollen caps and replace as needed Cure Customer states that his AV center keeps going in and out After disassembling the STB receiver we noticed the caps were swollen The image shows the caps with the part and values for the caps Replacing them fixed the problem Thanks to WILLISTON PARK TV FE MANAGER Kei Page 9 Volume 3 Issue 10 Consumer Electronics Newsletter Samsung Tech Talk TOP TECH TIPS Continued Model LN37A550P3FXZA Symptom After replacing the main PCB the light effect stayed on and the feature to turn it on or off was not available in the user menu Cure To access the service mode go to options in the service menu and set it to the right model code If the model is wrong in the option setting features will be missing in the user menu Thanks to USCO1 Model HLR6168WX XAA Symptom There is a vertical line on the left side of the screen in every mode See the picture below E see Vert bar i Cure Replace the light tunnel If the light tunnel is not available replace the LE Thanks to WILLISTON PARK bei Page 10 Volume 3 Issue 10 Consumer Electronics Newsletter Samsung Tech Talk COMMON CAPACITOR PART NUMBERS FOR TVS Jim Swift Manager RTSC Over the past few months we have noticed a number of capacitor failures in Switch Mode power supplies and Inverter boards The failure symptoms are wide ranging but the common item is the capacitor is swollen on the top or around
24. rom a call You can go under inquiry or resolution after service tracking choose add enter your comment Save once or it will add your note as many times as you keep entering and saving e Warranty or claim issues are best addressed by listing the claim customer last name and your issue Keeping your comments to the point helps us not get bogged down with detail Page 5 INTRODUCING THE HMX U 1 O MINI CAM Michael Vigliotti Product Support Samsung is proud to introduce the new U10 Mini Cam slated to be in stores by the end of September This compact new design allows complete portability at just 0 6 thick and 2 2 wide Let s talk features The U10 min cam will record at Full HD 1920x1080 30p while all other camcor ders of its kind record at a lesser 1440x1080 30p Not only can you get crys tal clear video but the camcorder also doubles as a 10 mega pixel camera to give you a true 2 in 1 HD device Talk about comfort The newly designed angled lens is completely ergonomic After taking a few shots with this camera and its 7 angled lens you will wonder why cameras were ever made with a straight lens before What about fashion The U10 will come in five different colors You could opt for flashy red or you can stick with the classic metallic The U10 is small for sure but does that mean you can only use it to record for a few minutes External flash memory is another great feature adopted in this cam
25. t the claim will be charged back to ASC NOTE Bill of Sale is Mandatory for Error Codes listed below DCO0O08 Distribution Period Exceeds HQ guideline Please provide BOS to Warranty Department DC009 Same S N and Model but different purchase date from previous repair data Please Provide Bill of Sale Page 19 a Volume 3 Issue 10 Consumer Electronics Newsletter Samsung Tech Talk THE MOST EFFICIENT WAY TO SUBMIT TICKETS TO TECHNICAL SUPPORT FOR REVIEW Jorge Tavora Product Support Manager Tech support receives many tickets for review and some have nothing to do with Tech Support This causes delays for servicers who submit tickets for technical support or exchange requests If you have a part issue such as parts back order or part not in stock do not choose Tech Support needed instead choose Parts back ordered not available Reason Parts back ordered I not available sei Select Waiting for repair Parts back ordered not available Account an Credit Hold Wrong Defective part received Tech Support needed Customer Mot Available Waiting for customer confirmation Rescheduling appointment Part No all you enter the best number to reach you Follow up Date Arrived Date Time Delivered Date If you have a unit that you feel cannot be repaired or you need more Technical Support choose Tech Support needed in the Reason choices Reason Parts
26. the center Al Ebrahimi in our parts center has provided a listing of common capacitor part numbers that might be useful in repairing these units SMPS Side Label Capacitor for Service Location Part Number CB852 25V 820uF BN81 02019A 00191B CJ03 CM860 204 SQ05 BN81 02020A dich a me CB852 25V 1000uF BN81 02020A BN44 00208A CM851 CM852 35V 1000uF BN81 03142A CM853 CM858 25V 1000uF BN81 02020A CM859 25V 470uF BN81 03132A BN81 02018A BN81 03132A B 100UF 20 50V CM852 CM853 BN81 02018A CM872 CM873 470UF 20 25V BN81 02158A BN44 00199A WEE CM876 CM881 820uF 25V 105 C BN81 02021A 001998 AA CM872 CM873 25V 470uF CM876 CM881 25V 820uF N81 02021A B CB852 N81 02019A 00191B GH 0856 BN81 02020A LN26A450 CM858 BN81 03132A C1D CM861 BN81 03078A B N81 02020A CB852 uae CM851 CM852 BN81 03142A Page 11 ES Volume 3 Issue 10 Consumer Electronics Newsletter Samsung Tech Talk COMMON CAPACITOR PART NUMBERS FOR TVS continued SMPS Side Label Capacitor for Service met A C1D 00217A CM852 CM853 1000uF 10V BN81 02018A ge CM872 CM873 470UF 2096 255V BN81 02158A LN37A450 00217A 2601 AA02 un CM876 CM881 82041 25 105 C BN81 02021A See CM852 CM853 10V 1000uF BN81 02018A LN37A450 001998 AA02 CM872 CM873 25V 470uF BN81 03132A C1D CM876 CM881 25V 820uF BN81 02021A CB852 25V 1000uF BN81 02020A LN37A530 BN44 AAO CM851 CM852 35V 1000uF BN81 03142A P1F 00216A CM8
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