Reflecta DigitDia 5000 User guide
Contents
1. problems which disappear at 180 e Parameters have been corrupted or show strange symbols perform a general reset Press Shift and the Reset button appears then click 4 5 False Expectations It may be the case that your expectations of the scan quality are too high In this case please send JS an example by e mail he feels competent to judge whether a scan is OK or not 4 6 Try Another Computer It could be that the problems are caused by something else on the computer If possible connect the scanner to another computer and see if the same problem occurs 5 Tips Tricks and FAQs 5 1 Scanner Not Recognised This can happen if the scanner is turned on before the PC always let Windows boot up and then turn the scanner on It does not seem to make a difference whether Cyberview is started before or after turning the scanner on The DigitDia 5000 takes about 3 minutes to warm up 5 2 Slides Not Transported Correctly or Get Jammed The position of the orange slider on the transport arm is important end of arm for universal magazines i e the slider pushes the slide start of arm for all other magazine types i e slider not used to push slides see pictures in the User Guide section 6 2 1 Summary of reported experience is e CS magazines never cause problems e LKM magazines may need a weight on top e g a ruler e Universal magazines plastic frames do not cause problems cardboard frames sometimes ja2. a loss of detail See the statement from the Kodak Austin Development Centre in the user Guide section 6 1 2 4 5 10 Image Editing Software Here it is also difficult to make a general recommendation it depends strongly on personal requirements and how much editing you want to do The most common adjustment make is cropping which is improving the original picture not the quality of the scan 5 11 Where Should I Buy a DigitDia Scanner bought mine from the official UK distributor Native Digital www nativedigital co uk found them very helpful with responses to questions There are apparently a lot of used scanners offered on eBay The factors affecting the decision to buy new or second hand are the same as for many other purchases e g a new purchase has a guarantee Fortunately have not experienced any problems but have 2 friends who have and have received replacement scanners under guarantee DigitDia Troubleshooting and FAQs Page 6 of 6 01 Mar 09
3. EG Quality Notes 1 See Note 1 300 dpi 16 bit Quality 3600 dpi scanning at 1800 dpi is hardly any faster but the quality is poorer On Off Off Off On see section 5 5 Off see section 5 5 Off see section 5 5 JPG see section Error Reference source not found Best see Note 2 Pre scan if a batch of similar slides is to be scanned then do a Pre scan on the first 5 and decide if any parameter corrections are necessary JPEG Quality Approximate typical file sizes are Good 2 5 MB Better 3 MB Best 3 5 MB could not detect any difference between Better and Best others advise to always use Best ICE ROC and GEM ICE Image Correction and Enhancement is a hardware feature for recognising dust and scratches on the slides and compensating for them find it works superbly and always have it on See the User Guide section 6 1 2 4 for some comments about using ICE with Kodachrome slides ROC have found that ROC is not necessary for general landscapes with a range of colour but for my transport hobby bus and train photography where the bus is a solid block of colour particularly a red London bus using ROC 25 gives better results see User Guide section 6 1 2 4 for an example If the colours in the scan differ significantly from the original slide it is worth experimenting with ROC GEM Grain Equalisation and Management In conjunction with ROC this can produce excellent
4. Reflecta DigitDia Scanner Troubleshooting and FAQs Last Updated 1 March 2009 This is the first version of the Troubleshooting Tips in English It also includes some of the German FAQs from Josef Stark JS but several problems listed there have now been resolved by the current software and firmware versions and are not reproduced here 1 Overview The information given here is for the Reflecta DigitDia 4000 and 5000 scanners Most of the tips also apply to the DigitDia 3600 the ProScan 4000 and the corresponding Braun scanners Unfortunately a problem can have many causes and there is no simple step by step investigation process Similarly a scanner can work perfectly for a long time and then suddenly a spate of problems occurs The scanner itself is often not to blame even striped or distorted scans are rarely caused by a hardware error JS says that experience has shown that problems are caused by e Software 75 e Cabling 20 e Hardware 5 2 Installation 2 1 Software 2 1 1 Windows It is recommended to always install the latest Service Pack and all available updates e Windows XP Service Pack 3 and all published updates e Vista Service Pack 1 and all published updates 2 1 2 Cyberview The first thing to check when investigating problems is that the current versions of software and firmware are installed In Cyberview select Help gt About to see the installed versions As of 24 September 2008 the current versio
5. erview 3 2 System Restore If you are certain that you have excluded all other possible causes of the problems you can try the following e Create a new Restore Point for the PC e Restore the PC to a previously defined Restore Point Instructions on how to do this are available as follows e Start gt Help and Support e Pick a Task gt Tools e Select System Restore from the panel on the left and follow the instructions 4 Problems with the Scanned Result 4 1 Black Scans Click the Reload Magazine button see User Guide section 6 2 2 4 2 Coloured Stripes Always in the Same Position If coloured stripes always appear in the scans at exactly the same position and have the same width this is indicative of a hardware problem CCD 4 3 Coloured Stripes Sometimes and in Various Positions If coloured stripes appear sometimes of variable width and at different positions this indicates that the problem may be caused by dust or dirt in the scanner There are 2 remedies Remove the single slide holder and then either e Carefully blow into the scanner or carefully direct shots of compressed air from a can e Use a vacuum cleaner very carefully and on the lowest setting DigitDia Troubleshooting and FAQs Page 3 of 6 01 Mar 09 4 4 Silverfast Errors Although not a Silverfast expert a couple of things have found are e Stripes in the scan mean that the iSRD setting is incorrectly set A value of 200 can cause
6. ev 5 or later USB Universal Host Controller amp VIA Rev 5 or later USB Universal Host Controller amp VIA Rev 5 or later USB Universal Host Controller amp VIA USB Enhanced Host Controller Delete all entries under Universal Serial Bus Controllers Select each entry in turn right e click and select Uninstall e Turn the scanner off e Reboot the PC All active USB devices will now be found e Turn onthe scanner and it will be found again new hardware found DigitDia Troubleshooting and FAQs Page 2 of 6 01 Mar 09 3 It Worked Yesterday It s Broken Today 3 1 Cyberview Incompatibility with Other Software There have been many reports of incompatibility between Cyberview and certain Virus Protection programs particularly Kaspersky Antivirus 6 x and Norton Symantec Antivirus Internet Security The problems usually manifest themselves as distorted scans To determine whether these programs are the source of the error try the following e Remove all connections to the Internet e Deactivate all virus protection functions one user reported that this solved the problem completely with Kaspersky e Itis not sufficient just to halt the virus protection program the protection functions must be deactivated The following reports have also been received e These problems have disappeared with the latest Cyberview software and firmware e The Security Virus products Bitdefender and TrendMicro PC Cillin work happily with Cyb
7. m Try stroking them so they all lean forward in their slots in the magazine Alternatively prop up the back of the scanner to tilt it forwards Some recommend Vaseline or silicon spray to prevent jamming sounds horribly messy to me Glass slides can also be scanned There is a suspicion that auto focus does not always work correctly Beware of hard sharp edges which can damage the scanner Some very old slides consisting completely of glass are too thick and too heavy to scan 5 3 Scans are Too Dark Make sure you select the setting Auto Exposure User Guide section 6 1 2 2 to ensure that the brightness of the scan is set correctly This corrects the problem for 90 of users Perversely the remaining 10 claim to achieve better results without Auto Exposure Best to experiment with a few slides using both settings DigitDia Troubleshooting and FAQs Page 4 of 6 01 Mar 09 5 4 What are the Best Parameters for Scanning 5 5 It is only possible to make some general comments because much depends on the purpose for which the scans are being made Scanning at 3600 dpi is suitable for all purposes Most Image Editors have a function to create a slide show for showing the pictures on a PC or TV Recommended settings are as follows Pre Scan Pre scan Resolution Colour Depth Scan Mode Default Scan Resolution Auto Exposure Auto Gamma Digital Noise Reduction Default Scanning Area ICE GEM ROC File Type JP
8. ns are as follows Scanner Cyberview Software Firmware Version Version DigitDia 5000 1 10 DigitDia 4000 DigitDia 3600 ies 1 12 ProScan 4000 1 98 In some Cyberview language versions but not English the Version 1 18 software is incorrectly shown as 1 17 You can download the current versions of software and firmware from http www reflecta de Englisch Seiten Start htm http www scanace com download drv_ps3650 htm various languages available See the User Guide section 7 2 3 for details of identifying the currently installed versions DigitDia Troubleshooting and FAQs Page 1 of 6 01 Mar 09 2 2 Cable Connection Always start by using the cable supplied with the scanner cables which are too long can cause problems e Connect the scanner directly to the PC i e not via a hub or switch etc e Protect the cable from heat i e do not run it next to a radiator or exposed to the sun In one case the scanner worked perfectly in the summer but produced striped scans in the winter when the radiator was on e f problems persist try another cable if possible 2 3 Firewire Note This section does not apply to the DigitDia 5000 which only has a USB connection Experience has shown that the scanner models which have a Firewire connection operate more reliably with Firewire than USB This is the first thing to try when problems are encountered If your PC or Notebook does not have a Fi
9. results from old faded slides 5 6 Cyberview vs Vuescan or Silverfast Cyberview V1 15 was better than the current version of Vuescan at the time needs an update between current versions of both products DigitDia Troubleshooting and FAQs Despite the claims made for Silverfast elsewhere JS found the following problems apart from the fact that Silverfast is very difficult to master Page 5 of 6 01 Mar 09 e Scan time much longer Cyberview 2 5 mins Silverfast 4 mins e Cyberview scans are sharper e Cyberview scans are better framed although the edges were adjusted in Silverfast manually e Silverfast scans are angled it is a mystery how this happens e Silverfast scans sometimes are much grainier e Silverfast scans sometimes have a blue cast Cyberview is the only software which automatically recognises the orientation of the slide portrait landscape 5 7 JPG or TIFF It is difficult to make a general recommendation One comment is that JPG is better if you do not need to process the scanned results TIFF is better if you are going to do extensive post processing 5 8 Scanning Time have a DigitDia 5000 connected to a PC with an AMD 64 Dual Core 5200 processor and 1 GB RAM With ROC Auto exposure and Better quality a scan takes 2 5 3 mins 5 9 Are There Problems With Kodachrome Slides have not found any problems with Kodachrome slides but certain types of scenes such as underwater may suffer from
10. rewire port you can get an interface card quite cheaply For a Notebook a PCMCIA card is required which is more expensive Important Make sure the USB Firewire selection switch on the scanner is in the correct position 2 4 USB When connecting the scanner via a USB port do not connect any other scanners e g flatbed or multifunction devices and uninstall any drivers for such devices if applicable Sometimes a miracle can be achieved by removing all USB devices in the Device Manager To do this with Windows XP e Start gt Control Panel gt System gt Hardware gt Device Manager Device Manager File Action View Help H amp e n 3g Computer 4 Disk drives Display adapters 1 4 DVD CD ROM drives amp Floppy disk controllers Jb Floppy disk drives a Human Interface Devices amp IDE ATA ATAPI controllers 38 Imaging devices Se Keyboards a T Mice and other pointing devices Be Modems s Monitors B Network adapters a Ports COM amp LPT S Processors a amp SCSI and RAID controllers Sound video and game controllers lt Storage volumes a System devices amp Universal Serial Bus controllers amp Generic USB Hub amp USB Mass Storage Device amp USB Mass Storage Device amp amp USB Root Hub amp USB Root Hub amp USB Root Hub amp USB Root Hub amp USB Root Hub amp VIA Rev 5 or later USB Universal Host Controller amp VIA R
Download Pdf Manuals
Related Search