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DataCard SD Series User`s guide

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1. Maintenance Status Configuration Activate Cleaning Card Test Card Serial Number Card Counters Versions Magstripe Network Status Supply Type JSB IP Address Network Speaker LCD Backlight OpenCard K Pow Magsinpe Language Enable Osable Use the Activate menu only during installation or removal of systems that require activation HINTS amp TIPS e You can access the menu system when Readydisplays on line 1 of the LCD panel e The printer returns to the Readystatus after 2 minutes of no activity Changes not applied are lost e To leave a selection without changing the value press the up or down arrow key until Exit displays and then press the ENTER key Using the System User Button and Light The printer s User button displays with a border of light that indicates the system status Use the USER button to Suspend printer activity press the User button when the LCD panel displays Ready Clear a message press the USER button once Clear all messages press the User button for 2 seconds or more Clear all cards currently printing press and hold the User button for 2 seconds or more Make sure that this action is allowed in your card system Determine whether the printer is ready busy printing or not available Indicators include the following Off Green Blinking green Amber Blinking amber Color Cycle Amber Green Light Green Off
2. ee m A Start displays on line 2 of the LCD panel Press the ENTER key to start the cleaning process Laminator amp gt Start ea fo Insert cleaning card displays on the LCD panel Press the User button to start the cleaning cycle Pay card 172 sae m A The laminator pulls the cleaning card from the card exit slot into the laminator and moves it back and forth through the L1 and L2 cartridge areas the card entry area and the exit rollers several times The used card is ejected into the laminator output hopper SD460 Laminating System 5 Inspect the laminator cartridges for particles If particles are present A Retrieve the laminator cleaning card from the output hopper and use it to remove the particles of overlay material from the cartridges B If particles still remain on the cartridge and inside of the laminator use a vacuum cleaner with a small plastic hose attachment to carefully remove the particles Also clean any remaining particles from the output hopper HINTS amp TiPs e If the cleaning card is not pulled into the laminator the card is not in the correct position The cleaning card must be located under the rollers of the card exit slot inside the output hopper e At the end of the laminator cleaning cycle the card can stick to the rollers in the output hopper Pull gently on the card to remove it e Discard the laminator cleaning card after one use e If cleaning the l
3. 3 Turn the manual advance knob to move the jammed card until it is accessible from the rollers or exits into the output hopper 4 Remove the card 5 Replace the ribbon cartridge and close the printer 6 Press the User button on the printer or click Retry in the message box HINTS amp TIPS Check the ribbon to make sure that it is not torn Refer to 109 Print ribbon problem on page 64 to repair or replace the ribbon if needed For laminator card jams refer to Clear Laminator Card Jam on page A 11 SD Series Card Printers User s Guide 55 Messages and Conditions When the printer cannot process the card sent it issues a condition The LCD panel on the front panel shows these conditions When you use the XPS Card Printer Driver the printer driver also displays the condition as a message on the PC In a shared printer environment messages can differ slightly from the messages and conditions described in this section e Messages on the Printer LCD e Messages from the XPS Card Printer Driver on the PC on page 60 e Messages from Printer Manager on page 60 e Other Messages on page 60 Messages on the Printer LCD All messages are associated with a print job The printer issues messages that focus on recovering from problems e The printer displays a message number and a short description for each message e If more than one message was issued the next message displays after you correct
4. SD Series Card Printers User s Guide The printer is off or suspended The printer is ready The printer is busy The printer is not ready The POWER button was pressed to turn the printer off The printer has an error The system is not ready ora door on the system is open The colors cycle quickly Down Arrow Up Arrow and Enter Key Use the arrow keys to move through the printer menu system and the ENTER key to make a selection Press the up or down arrow key while the LCD panel displays Readyto display additional information about the printer on line 2 including the firmware version printer model serial number and network IP address or USB IP address The SD460 laminating system also displays the laminator firmware version and the laminator serial number If you don t press a key for 30 seconds the LCD panel returns to the default Ready message Ribbon Light The ribbon indicates the status of the print ribbon in the printer Indicators include the following Off The print ribbon is okay Blinking amber A blinking light indicates one of Na the following 0 e The printer problem applies to the print ribbon e The print ribbon is low e The print ribbon is out Card Light The card light indicates the status of cards in the printer Indicators include the following Off Cards are okay Blinking amber A blinking light indicates either of ni the following e No card is detected for the
5. 202 L1 supply out or missing The laminator does not have usable supplies 1 Open the laminator 2 Replace the supply 3 Close the laminator 203 L1 supply type problem The laminator cannot use the supply installed Use supplies designed for this laminator 204 L1 supply not supported The laminator cannot use the supply installed Use supplies designed for this laminator 205 L1 supply not identified The laminator cannot use the supply installed Use supplies designed for this laminator 206 L2 supply problem The L2 supply is not moving properly To try another card 1 Open the laminator and remove the L2 cartridge 2 Reposition repair or replace the supply and advance the repaired area one full turn 3 Replace the cartridge and close the laminator 207 L2 supply out or missing The laminator does not have usable supplies 1 Open the laminator 2 Replace the supply 3 Close the laminator 72 Troubleshooting 208 209 210 211 212 213 214 L2 supply type problem The laminator cannot use the supply installed Use supplies designed for this laminator L2 supply not supported The laminator cannot use the supply installed Use supplies designed for this laminator L2 supply not identified The laminator cannot use the supply installed Use supplies designed for this laminator L1 heater problem The laminator has encountered a critical error The card will be canceled 1 Press the printer Po
6. 202 L1 supply out or missing Off Amber Off Red Flash Warning Flash 203 L1 supply type problem Off Amber Off Red Flash _ Error Flash 204 L1 supply not supported Off Amber Off Red Flash Error Flash 205 L1 supply not identified Off Amber Off Red Flash _ Error Flash 206 L2 supply problem Off Amber Off Red Flash Error Flash 207 L2 supply out or missing Off Amber Off Red Flash Error Flash 208 L2 supply type problem Off Amber Off Red Flash _ Error Flash 209 L2 supply not supported Off Amber Off Red Flash _ Error Flash 210 L2 supply not identified Off Amber Off Red Flash Error Flash 58 Troubleshooting Supply Laminator No LCD Message UserLight Light Card Light Light Sound 211 L1 heater problem Green Off Off Red Flash Error Flash 212 L2 heater problem Green Off Off Red Flash Error Flash 213 L1 heater sensor problem Green Off Off Red Flash Error Flash 214 L2 heater sensor problem Green Off Off Red Flash Error Flash 215 ILI heater roller problem Green Off Off Red Flash Error Flash 216 L2heaterroller problem Green Off Off Red Flash Error Flash 217 Debow problem Green Off Off Red Flash Error Flash 218 Impresser problem Green Off Off Red Flash _ Error Flash 219 Impresser sensor problem Green Off Off Red Flash Error Flash 220 Impresser heater problem Green Off Off Red Flash Error
7. Cable Lock Receptacle Printer Connections Manual Advance Knob Cable Lock Receptacle Printer Connections SD Series Card Printers User s Guide Manual Advance Knob The knob moves a card in the track to clear a card jam The receptacle allows you to insert the security plate before attaching the optional Kensington lock Printer connections include Power receptacle USB connection e Network connection Inside the Printer Configuration Label Printhead Print Ribbon Cariridge Configuration Label The label shows the location and date of manufacture and lists the options installed Printhead The printhead transfers images to cards using the print ribbon Print Ribbon Cartridge The cartridge holds the print ribbon and cleaning sleeve About the Printer Print Ribbon Cartridge Print Ribbon Cartridge k Replaceable Cleaning Sleeve Print Ribbon Print Ribbon Cartridge The cartridge holds the ribbon for printing Print Ribbon The ribbon applies images to cards Replaceable Cleaning The cleaning sleeve removes dust and other particles Sleeve from cards to maintain print quality Printer with Duplex Option Duplex Module Reject Card Tray Duplex Module The duplex module automatically turns the card for two sided printing Reject Card Tray Unfinished cards or cards not processed properly are placed in the optional reject card tray SD Series
8. The cards do not meet specifications The overlay material was wound in the wrong direction on the take up spool Increase the laminator temperature for the overlay Refer to the Printer Manager Laminate Type section of the printer s Installation and Administrators Guide Change the print ribbon to one that doesn t include a T panel Use a different supply of cards Process another card to allow the overlay material to reset itself If it doesn t remove the cartridge and turn the take up spool clockwise several turns There is debris on the heated roller Process several cards to see if the problem corrects itself If it doesn t clean the laminator Refer to Clean the Laminator on page A 12 Troubleshooting Use Advanced Troubleshooting Tools Printer Manager provides access to card design settings and additional troubleshooting tools Printer Manager also allows you to perform advanced troubleshooting with the guidance of your service provider Refer to Printer Manager in the printer s Installation and Administrator s Guide for more information Card Jams The card did not reach the position for the next action such as printing or ejecting the card You usually can resolve the error by pressing the User button so that the printer displays Ready If the error persists do the following to remove the card from the printer 1 Open the printer 2 Remove the print ribbon cartridge
9. card processing basics how to print a test card and how to load and replace supplies e How to perform routine maintenance and troubleshooting tasks An additional Installation and Administrator s Guide is available for use by administrators or other professionals responsible for printing cards Refer to the Owner s Library CD Intended Audience The manual is intended for the printer operator who prints cards loads and replaces supplies maintains the printer and performs troubleshooting Technical Support Contact Datacard Technical Phone Support at 1 800 328 3996 SD Series Card Printers User s Guide Introduction Chapter 2 About the Printer About the SD Senes Card Pnnters The card printer applies images text and encoded data to plastic cards It can print full color and monochrome images depending on the type of print ribbon installed A busy issuance site might issue up to 10 000 cards a month During these busy times the site might use more than one printer to keep up with demand The printer issues cards either one at a time or in batches up to 100 cards at a time An optional 200 card input hopper is available for some printers Options available for the card printer include magnetic stripe smart card and automatic duplex modules and a reject hopper The configuration label on the printer shows the options installed Refer to System Label on page 9 for more information about recognizing t
10. know which characters are allowed on the track Change the data to be encoded and resend the print job Refer to Magnetic Stripe Design in the printer s Installation and Administrator s Guide for more information Troubleshooting Problem The magnetic stripe data was sent in an encoding format not supported by the track Solution Review the encoding format setting for the tracks in Printer Manager Refer to the Printer Manager Printer Setting Menu in the Installation and Administrator s Guide Make sure that the application is using the selected encoding format for the track If the application and track are set to the same format and the error message displays repeatedly contact the application provider for assistance The application sent track data for a track not supported by the magnetic stripe module Verify the type of magnetic stripe option in the printer If the printer label indicates a 3 track ISO module you can send data for tracks 1 2 and 3 If the printer label indicates a single track JIS module you can send data for track 1 The magnetic stripe option and cards must be capable of accepting and encoding each track of data sent by the card production software SD Series Card Printers User s Guide 49 Laminator Problems This section describes problems that might occur when you are using a laminator to apply overlay to the card Patch Appearance Problems Prob
11. 12 If any one of the following components does not work properly printing cards can be affected e The XPS Card Printer Driver If you need to reinstall the Card Printer Driver to fix a problem we recommend you download the latest version of the driver from http www datacard com Select Support amp Drivers gt Drivers amp Downloads from the menu Enter your printer model in the Enter Product Name or Number area and click Go e Card production software Card production software formats the types of data used to print cards Make sure that the card production software features you use work with your printer If you do not use card production software make sure that the software you use supports the requirements for creating cards If you use magnetic stripe data use an application that saves text as text and not as a graphic For example Microsoft Paint only saves graphic data while Adobe Photoshop saves both graphic and text data Fonts and escapes require that text is sent from the application as text e Printer plug in Card production software might require a printer plug in which makes the data in the card production software available in the form the Card Printer Driver can use e Other components of the system An ID or badge system usually includes a camera to take photos and may include other capture devices for biometric data The proper use and maintenance of these components is important to the quality of c
12. 2 Remove the L1 green laminator cartridge from the laminator Place the cartridge on a smooth level surface for loading 3 Push the release latch a and open the gate on the laminator cartridge b 4 Remove both used spools from the cartridge if present A 8 SD460 Laminating System 5 Load the new roll of laminator overlay material A Put the blue supply spool on the blue supply spindle of the cartridge c The overlay supply roll can go on only one way and only fits on the correct spindle B Put the empty silver take up spool on the silver take up spindle d C Turn the take up spool clockwise to remove slack from the material e The overlay material loads in an S shape Make sure that the overlay material is between the guides on both the take up and supply sides of the cartridge 6 Close the laminator cartridge gate f Push it in until the latch clicks in place g Make sure that the overlay material is not pinched by the cartridge gate 7 Replace the loaded laminator cartridge in the printer 8 Remove the L2 orange cartridge if installed from the laminator 9 Repeat steps 3 through 7 to load the overlay onto the cartridge 10 Close the laminator access door SD Series Card Printer User s Guide A 9 Card Design Set up your card design using your card production software or another application such as Microsoft Word You can specify your lamination preferences using th
13. Flash 221 Bar code scanner Green Off Off Red Flash _ Error problem Flash 222 Firmware version Green Amber Green Error mismatch Flash Flash Flash 223 Laminator system Green Amber Green Error mismatch Flash Flash Flash SD Series Card Printers User s Guide 59 Messages from the XPS Card Printer Driver on the PC The Card Printer Driver displays the same messages as those on the printer LCD panel The messages that display on the PC provide additional information about the condition that caused the message and contain recovery instructions Click the appropriate button in the message box to clear the message Messages display on the PC that sent the card print job If you cancel a job at the printer the message is removed from the PC Any additional messages for the canceled job for example for a broken ribbon do not display on the PC Messages can display in the background behind the application sending the card On some operating systems the message displays in the status bar Click the blinking Explorer folder icon in the status bar to open the message If more than one message was issued the next message displays after you close the current message If there is more than one card printer installed on the PC messages display one at a time The title bar of each message shows the printer name If there is more than one card printer installed on the PC and each has issued errors the printer driver displays th
14. The following messages are issued by the Card Printer Driver and display in a message box on the PC that sent the card print job These messages do not display on the printer LCD panel 500 The printer is not available The computer cannot communicate with the printer To complete the current card 1 Make sure that the printer is powered on and in the Readystate 2 Make sure the printer is connected to the computer using a USB or network cable but not both When the printer is ready click OK Click Cancel if you want to cancel the card 501 The printer connection was lost The computer lost communications with the printer during printing The card will be canceled 1 Make sure the printer is powered on 2 Make sure the printer connection to the computer is secure Click OK to clear the message 502 The card data is missing or is not usable The printer driver has detected invalid or missing data The card will be canceled Make sure the data being sent is formatted properly and matches the options and settings in the printer Click OK to clear the message 504 The card data is missing or is not usable 76 The printer driver has detected invalid or missing data The card will be canceled Make sure the data being sent is formatted properly and matches the options and settings in the printer Click OK to clear the message Troubleshooting 505 USB communication issue An important driver component is n
15. Use the cleaning card one time only e Change the cleaning sleeve each time you clean the printer or change the print ribbon If the card light is blinking amber and there are cards in the input hopper the printer s configured cleaning count has been reached and it is time to clean the printer The cleaning count is set in Printer Manager Refer to the printer s Installation and Administrator s Guide for complete information about using Printer Manager SD Series Card Printers User s Guide 33 34 System Maintenance Chapter 6 Troubleshooting This section helps you identify and fix basic issues that can occur during printing Also refer to your printer s Driver Guide or OpenCard manual for additional troubleshooting information The section starts with an overview of card production and printer issues you may encounter Locate a Problem Within the Card Production System on page 36 Locate a Problem with Basic Printer Functions on page 37 This section also describes troubleshooting for the following Installation Problems on page 38 Card Printer Driver Problems on page 40 Card Appearance on page 42 Magnetic Stripe Problems on page 48 Laminator Problems on page 50 Card Jams on page 55 Messages and Conditions on page 56 SD Series Card Printers User s Guide 35 Locate a Problem Within the Card Production System For typical components of the system refer to Card Printer System Overview on page
16. and Administrator s Guide HINTS amp TiPs Make sure that magnetic stripe cards are loaded correctly The printer shows the correct position You also can e Print atest card directly from the printer Refer to Print a Test Card on page 18 e Print a driver sample card Refer to Printing a Driver Sample Card in your card printer s Driver Guide SD Series Card Printers User s Guide 23 Print Cards Make sure that cards are loaded in the printer or available to insert when prompted For the steps to follow refer to Load Cards on page 19 Print from ID Software I 2 3 4 6 From the ID software use the template or create a design for the card Select the printer if you use more than one printer Enter the data for the card Follow the instructions for your software Capture the photo for the card if necessary Click the Print button to send the card to the printer At the printer insert a card in the single feed slot if necessary Print from Other Software 24 l Open the software application and select the panua mumi woe Y m e Apie ieme wee d oe l card printer as the current printer Caiacio ema Rus norae we ome gt et Use the application s setup page to select the ISO ID 1 page size or set the page size to 2 13 x 3 38 in Set the margins to O zero Select an orientation portrait or landscape Create the card design A Add graphics
17. device Le pr sent appareil est conforme aux CNR d Industrie Canada applicables aux appareils radio exempts de licence L exploitation est autoris e aux deux conditions suivantes 1 l appareil ne doit pas produire de brouillage et 2 l utilisateur de l appareil doit accepter tout brouillage radio lectrique subi m me si le brouillage est susceptible d en compromettre le fonctionnement Host Device Labeling Requirement Notice To meet the FCC and Industry Canada host device labeling requirements any host equipment incorporating the 506241 module must include the FCC ID IC number on the host label as follows Contains transmitter module IC 889B 506241001 where 889B 506241001 is the module s IC certification number Contains transmitter module FCC ID GDI 506241001 where GDI 506241001 is the module s FCC ID number Notice for Europe The EU Declaration of Conformity can be found on Datacard com We hereby certify that this printer complies with EMC Directive2004 108 EC R amp TTE Directive 1999 5 EC and the EU RoHS Directive EU Directive 2011 65 EC This printer conforms to Class A of EN 55022 and to EN 301 489 5 Operation of this equipment in a residential environment may possibly cause interference In the event of interference the users at their own expense will be required to take whatever measures are necessary to correct the problem Notice for China Simplified Chinese BREA a 1 ECA A Ream gt
18. dirt on them Handle cards carefully Refer to Card Quality Guidelines in your printer s Installation and Administrator s Guide A signature panel is located on the other side of the card Design the card to avoid printing photos over signature panel residue The rollers are dirty or the card packaging contains debris Run a cleaning card Refer to Run a Printer Cleaning Card on page 30 Use cards that meet the requirements for the printer Refer to Cards in your printer s Installation and Administrators Guide SD Series Card Printers User s Guide 45 The printing is too light Problem Photos look faded Probable Cause The image capture system needs adjustment Solution Color settings might not be optimal Adjust color settings Refer to the documentation for the image capture system Color Printing in your printer s Installation and Administrators Guide and Color Adjustment Tab in your printer s Driver Guide The printing is very light The ribbon is loaded incorrectly Load the print ribbon correctly Refer to Load the Print Ribbon on page 20 The card was previously printed and has topcoat on it The printhead is not installed correctly The printhead power is too low Print only new cards Refer to Cards in your printer s Installation and Administrator s Guide Contact your service provider for ins
19. or is not usable 76 504 The card data is missing or is not usable 76 505 USB communication issue 77 506 A card is currently processing 77 508 The printer is shutting down 77 509 The printer is offline or suspended 77 Driver SDK Messages 78 511 Cannot lock or unlock the printer Locks are not installed 78 512 Cannot lock or unlock the printer The password is incorrect or invalid 78 513 Cannot lock or unlock the printer The printer is busy 78 514 Cannot lock or unlock the printer The cover is open 78 515 Failed to lock or unlock the printer The locks did not function 78 516 Timeout expired before bar code could be read 78 517 Wrong printer job ID 78 Appendix A SD460 Laminating System A 1 About the SD460 System A 1 Outside the Laminator A 2 Laminator Back and Left Side A 2 Laminator Status Light A 3 Laminator Front and Right Side A 3 Inside the Laminator A 4 Laminator Configuration Label A 5 Laminator Setup A 6 Laminator Overlay Materials A 6 Load Laminator Overlay Material A 8 Card Design A 10 Verify Setup A 10 Clear Laminator Card Jam A 11 Clean the Laminator A 12 Chapter 1 Intoduction About this Manual This manual provides user information for the SD Series Card Printers The manual includes e An overview of printer components and options and a description of the system label e How to use the printer including how to power the printer on and off how to use the front panel and LCD menus
20. print job Insert a card to continue printing e Scheduled printer cleaning is due Insert a cleaning card now or set aside time to run a cleaning card f i 16 Using the System The printer can display the network IP address it uses when connected to the network It also displays the subnet mask gateway address and MAC address eG Retrieve the Printer IP Address MHA amp MHAH mE To see just the printer IP address press the up or down arrow key while the printer displays Ready Refer to Down Arrow Up Arrow and Enter Key on page 16 Begin with the printer power connected and the printer connected to the network 1 Press the Power button if needed to power on the printer 2 Access the Network Status menu in the LCD menu A Press the USER button to suspend the printer B Press the ENTER key to enter the menu system C Press the down arrow to display Status on line 2 D Press ENTER to enter the Status menu Press the down arrow key until Network Status displays on line 2 E Press ENTER to display the Network Status menu 3 Press the down arrow key until IP Address displays on line 2 4 Press ENTER to display the IP address Record the IP address 5 Press ENTER to return to the Network Status menu Subnet Mask displays on line 2 VHAH 6 Press ENTER to display the subnet mask Record it if A necessary Subnet Mask JA XXX XXX XXX XKK m N SD S
21. same type of data cable USB or network that was used when the printer was installed You cannot switch the type of data cable after installation Make sure that the current printer IP address is the same as the IP address on the Printer Properties gt Ports tab For more information about retrieving the printer s IP address refer to Retrieve the Printer IP Address on page 17 Message 500 displays after you send a card to print If this happens often consider switching from DHCP network addressing to static IP addressing For more information about setting the Card Printer Driver network communication value refer to the Printer Manager section of the card printer s Installation and Administrator s Guide The network is not operating properly Test the network using another device and fix or report network problems To test the network print to a different paper printer or verify the availability of network drives The printer is not connected to the network or the PC is not connected to the network Make sure that both ends of the data cable are connected Replace defective cables if needed The Card Printer Driver does not detect the USB connected printer Problem The Printer Properties gt Status tab shows the printer is available but Message 500 displays after you send a card to print Solution Make sure that you use the same type of data cable USB or network
22. that was used when the printer was installed You cannot switch the type of data cable after installation Make sure that both ends of the data cable are connected Replace a defective USB cable if needed SD Series Card Printers User s Guide 41 Problem The Card Printer Driver sample card or magnetic stripe test cards do not print Driver status or Windows print queue does not provide expected data Solution Check the following Enable bidirectional support must be selected on Printer Properties gt Ports tab to allow printing from the Card Printer Driver If Print directly to printeris selected in the Printer Properties gt Advanced tab clear the selection to allow printing of the Card Printer Driver sample cards The Ribbon Low light on the printer and the Card Printer Driver status do not match The percentage of ribbon remaining that causes the printer Ribbon Low light can be set using the Printer Manager FrontPanel printer setting The driver displays the actual percentage of ribbon remaining and cannot be changed As a result the indicators may not be in agreement A print job disappears from the print queue but does not print The printer USB cable was disconnected after the application sent the job Reconnect the cable and try the job again Card Appearance Card appearance problems can be caused by many different factors Click the link below that best describes the card a
23. the laminator rollers card entry area and the impresser exit rollers This is sufficient if you are not using holographic overlay Refer to Run a Printer Cleaning Card on page 30 1 Open the laminator access door and remove the L1 and L2 laminator cartridges 2 Remove printed cards from the output hopper if necessary A 12 SD460 Laminating System 3 Remove the protective paper from both sides of the double sided sticky laminator cleaning card and insert the card under the rollers of the card exit slot of the laminator When it is in the correct location and pushed in far enough the card stays in place 4 Use the LCD menu system to start the cleaning cycle A Begin when the printer displays Readyand the User button shows steady green Press the USER button Suspended displays on line 1 of the LCD panel B Press the ENTER key to enter the menu system IE Menu available MHAH m C Maintenance displays on line 2 of the LCD panel Press the ENTER key to enter the Maintenance menu PW gt Maintenance v m 4 SD Series Card Printer User s Guide A 13 Cleaning Card displays on line 2 of the LCD panel Press the ENTER key to enter the Cleaning Card menu Ki gt Cleaning Card Omo Printer displays on line 2 of the LCD panel Press the down arrow Cleaning Card rae gt Printer sae M A Laminator displays on line 2 Press the ENTER key Cleaning Card ray gt Laminator
24. the same type of cable USB or network used when the printer was installed SD Series Card Printers User s Guide 37 5 If you use the XPS Card Printer Driver print a driver sample card For the steps to follow refer to your printer s Driver Guide e Ifthe sample card prints the printer and driver are working correctly Continue to step 6 e Ifthe sample card does not print the printer and driver have a communication problem Determine the cause of the problem and try the sample card again If you are not using the Card Printer Driver ask your service provider or software provider for assistance 6 Print a card using your card production software e Ifthe card prints your software is working successfully with the printer Troubleshoot the card design e Ifthe card does not print check the following e Inthe application is the correct printer selected in the Print Setup or Print dialog e If the printer produced a blank card review the page size or driver settings If the card causes an error the card might have a type of data the printer does not support Installation Problems This section describes issues that prevent a successful installation and provides recommended solutions to those issues Choose from the following topics e USB Installation Troubleshooting on page 39 e Network Installation Troubleshooting on page 40 38 Troubleshooting Problem The cable is loose USB Installation Trouble
25. Card Printers User s Guide 7 Printer with Laminator SD460 System Only Printer Laminator Laminator Access Laminator The laminator attaches to the printer and applies patch or topcoat overlay material to the card Laminator Access Door Open the door to access the laminator cartridges Refer to Appendix A SD460 Laminating System on page A 1 for complete information 8 About the Printer System Label The printer configuration label on the side of the cover swingarm shows the components installed It provides information that is useful when requesting service The label shows the following information e Printer name e Configuration which includes options installed in the printer e Date and country of assembly e MAC address to use when the printer is connected via an Ethernet network Information for components installed by the dealer or sales group is handwritten on the label Model SN A01234 Serial Number a MN 535500 004 MAC Address assigned in factory SD Series Card Printers User s Guide 9 About the Printer Chapter 3 Using the System This section provides information about how a card travels through the printer printer controls printing a test card loading and replacing supplies and cleaning the printer How the Card Travels The card is verified and sent to print from the PC The hopper pick mechanism picks a card and moves the card into the printer for proces
26. Datacard Datacard SD Series Card Printers Users Guide March 2014 Part No 527400 001 Rev A Notice Please do not attempt to operate or repair this equipment without adequate training Any use operation or repair you perform that is not in accordance with the information contained in this documentation is at your own risk Proprietary Notice All drawings and information herein are the property of DataCard Corporation All unauthorized use and reproduction is prohibited Trademark Acknowledgments Datacard is a registered trademark and service mark of DataCard Corporation in the United States and other countries SD is a trademark of DataCard Corporation Windows is a registered trademark of Microsoft Corporation All other product names are the property of their respective owners Datacard Group 11111 Bren Road West Minnetonka MN 55343 9015 Phone 952 933 1223 Fax 952 933 7971 www datacard com 2014 DataCard Corporation All rights reserved Printed in the United States of America Compliance Statements Liability Statement Safety The WARNING and CAUTION labels have been placed on the equipment for your safety Please do not attempt to operate or repair this equipment without adequate training Any use operation or repair in contravention of this document is at your own risk All Datacard products are built to strict safety specifications in accordance with CSA UL60950 1 requirements and the Low V
27. FETE EES gt AP an AER EKE AHP TER YF NER TERE FA EREET TANE lt Notice for Taiwan Traditional Chinese ZA RAE lave FAR Bake a EAER Fri BARS ST Ae ie ak HSE Tit TEHRI T PHAS Notice for Japan Japanese Voluntary Control Council for Interference VCCI class A statement CORE QIAAHRRHRECH COREE REAR CHATS CBRSSAROTCEMHAVET COMSICMEAAM BUA wid FKLIBKENSZCEMHVET VCCI A Korea Communications Commission KCC statement 0l IIE ASSAS CES AMMASHIIIe AY OHA FE ASAE Ol SS FLSA Het IEAA UAA ASE ASS Hog suc California Proposition 65 Compliance WARNING This product contains chemicals including lead known to the State of California to cause cancer and birth defects or other reproductive harm Wash hands after handling yi Revision Log SD Series Card Printers Users Guide Revision Description of Changes A March 2014 First release of this manual formerly Part No 527248 001 Updated for XPS Card Printer Driver v5 and SD460 laminating system Contents Chapter 1 Introduction About this Manual Intended Audience Technical Support Chapter 2 About the Printer About the SD Series Card Printers Printer Components Printer Top and Front Printer Left Side Inside the Printer Print Ribbon Cartridge Printer with Duplex Option Printer with Laminator SD460 System Only System Label SONNO NA WWW PePe Chapte
28. Installation and Administrators Guide for more information about color printing SD Series Card Printers User s Guide 43 Printing includes unexpected data Problem Text that was intended for the magnetic stripe printed on the card instead Probable Cause The magnetic stripe font was not applied to the text Solution Refer to Magnetic Stripe Fonts in the printer s Driver Guide The escape code was typed incorrectly Refer to Magnetic Stripe Escapes in the printer s Driver Guide The text to encode was longer than one line Reduce the font size to keep all text on one line Several blank cards are ejected before the full card prints The application uses the page size that is in effect when a card design document is created Setting the page size after creating the document can cause errors Use the page setup feature of the application to set the page size before creating the document Consider creating a template for cards that opens at the correct page size The color printing has flaws Problem One or more lines appear on the card Probable Cause The printhead is dirty or damaged Solution Clean the printhead Refer to Clean the Printhead on page 28 One color panel is not aligned correctly with other color panels 44 The cards are slipping in the track Run a cleaning card Refer to Run a Printer Cleaning Card o
29. Power button to power off the system 3 Press the Power button again to power on the system 196 Laminator error critical The laminator has encountered a critical error The card will be canceled 1 Press the printer Power button to power off the system 2 Request service The system must remain powered off 70 Troubleshooting 197 Laminator entry card problem The card is not where it should be in the laminator 1 Open the laminator 2 Turn the knob to remove the card 3 Close the laminator 198 L1 area card problem The card is not where it should be in the laminator 1 Open the laminator and remove the L1 supply cartridge 2 Turn the knob to remove the card 3 Replace the supply cartridge and close the laminator 199 L2 area card problem The card is not where it should be in the laminator 1 Open the laminator and remove the L2 supply cartridge 2 Turn the knob to remove the card 3 Replace the supply cartridge and close the laminator 200 Laminator exit card problem The card is not where it should be in the laminator 1 Open the laminator 2 Turn the knob to remove the card 3 Close the laminator 201 L1 supply problem The L1 supply is not moving properly To try another card 1 Open the laminator and remove the L1 cartridge 2 Reposition repair or replace the supply and advance the repaired area one full turn 3 Replace the cartridge and close the laminator SD Series Card Printers User s Guide 71
30. Print ribbon not identified Magstripe format problem Insert new card side 1 up Insert same card side 2 up Insert new card side 2 up Insert same card side 2 up Insert new card side 1 up Insert same card side 1 up Insert cleaning card Improper shutdown Laminator not available Laminator error critical Laminator entry card problem L1 area card problem Laminator exit card problem L1 supply problem L1 supply out or missing L1 supply type problem L1 supply not supported L1 supply not identified L2 supply problem L2 supply out or missing L2 supply type problem L2 supply not supported L2 supply not identified L2 heater problem L1 heater sensor problem L2 heater sensor problem L1 heater roller problem L2 heater roller problem Debow problem Impresser problem Impresser sensor problem Impresser heater problem Bar code scanner problem Firmware version mismatch Laminator system mismatch 66 67 67 67 68 68 68 68 69 69 69 69 70 70 70 70 70 70 71 71 71 71 71 72 72 72 72 72 72 73 73 73 73 73 73 73 74 74 74 74 74 74 75 75 75 Driver Only Messages 76 500 The printer is not available 76 501 The printer connection was lost 76 502 The card data is missing
31. aminator does not solve the problem contact your service provider for assistance SD Series Card Printer User s Guide A 15 A 16 SD460 Laminating System
32. arance Problems Topcoat Appearance Problems Use Advanced Troubleshooting Tools Card Jams Messages and Conditions Messages on the Printer LCD Messages from the XPS Card Printer Driver on the PC Messages from Printer Manager Other Messages Respond to Messages Printer Messages 100 Request not supported 101 Job could not complete 102 Card not in position 103 Printer problem 104 Critical problem 105 Magstripe data error 106 Magstripe data not found 107 Magstripe read data error 108 Magstripe read no data 109 Print ribbon problem 110 Print ribbon out or missing 111 Card not picked 112 Card hopper empty 113 Close cover to continue 114 Cover opened during job 116 Magstripe not available 35 37 39 40 41 41 42 43 44 44 46 47 nR EEREN E 60 60 60 6l 6l 6l 6l 6l 62 62 62 63 63 64 64 64 65 65 65 65 66 117 118 119 120 121 122 123 124 149 152 153 170 171 172 173 Laminator Messages 177 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 Option not installed L2 area card problem L1 heater problem Reader not available Print ribbon type problem Print ribbon not supported User paused the printer
33. ards do not have a magnetic stripe Load magnetic stripe cards in the input hopper If the cards have a magnetic stripe check the quality of the cards Change card stock if needed The card has dirt or damage on the magnetic stripe Encode and send a new card to print If an error message displays indicating a magnetic stripe problem run a cleaning card to clean the magnetic stripe head Refer to Run a Printer Cleaning Card on page 30 The magnetic stripe on the card is low coercivity material and the High Coercivity setting is selected To use the cards you have select low coercivity encoding Refer to the Printer Manager Printer Setting Menu in the Installation and Administrator s Guide for more information To encode with high coercivity obtain cards manufactured for high coercivity encoding Refer to Print a Test Card on page 18 Message 105 displays The magnetic stripe on the card is high coercivity material and the Low Coercivity setting is selected To use the cards you have select high coercivity encoding Refer to the Printer Manager Printer Setting Menu in the Installation and Administrator s Guide for more information To encode with low coercivity obtain cards manufactured for low coercivity encoding The data for this job includes characters not allowed by the magnetic stripe format selected for the track Cancel the current print job Make sure that you
34. ards you produce 36 Troubleshooting Locate a Problem with Basic Pnnter Functions If the system is not working as expected follow these steps in the order listed to isolate the source of the problem before you contact your service provider 1 Make sure that the power cord is plugged in and the printer is powered on 2 Does the printer power on and display Readyon the front panel within 1 minute e Ifthe printer powers on correctly continue to step 3 e If the printer powers on but does not display Ready the printer is not working properly Request service for the printer e Ifthe printer does not power on make sure that the power source is functioning by doing one of the following e Remove the printer power cord from the outlet and connect it to another outlet e Remove the power cord from the printer and connect it to another device such as a light and then connect it to the same outlet If the power source is functioning there is a problem with the printer Request service for the printer If the power source isn t functioning replace it and then begin with step 1 3 Print atest card Refer to Print a Test Card on page 18 for more information e If the test card prints the printer is working correctly Continue to step 4 e If the test card does not print the printer is not working correctly Request service for the printer 4 Connect the printer data cable if necessary Make sure that you use
35. at e The overlays are being applied properly e Each overlay is applied completely to the card e The material adheres well to the edges of the card e The overlay does not come off when the card is bent or twisted e The card is debowed correctly e The impression is positioned correctly and has the proper depth If you need to make adjustments to the laminator or overlay settings refer to the Printer Manager section of the printer s Installation and Administrator s Guide SD460 Laminating System Clear Laminator Card Jam 1 Open the laminator access door 2 Remove the L1 and L2 if installed laminator cartridges 3 Turn the manual advance knobs inside of the laminator until the card is accessible 4 Remove the card 5 Replace the laminator cartridges 6 Close the laminator access door SD Series Card Printer User s Guide Clean the Laminator Clean the laminator when at least one laminator cartridge is loaded with holographic overlay material and any of the following are true e Particles appear on the laminated cards e Particles are visible inside the laminator For examples of problems that require laminator cleaning refer to Laminator Problems on page 50 This procedure uses a double sided sticky cleaning card that removes holographic overlay particles from the laminator When you clean the SD460 system using a regular cleaning card the card also moves into the laminator and cleans
36. c stripe data you or your system administrator may need to e Clear a check box in the card production application e Change the font from Mag Track x XPS Card Printer to a printable font such as Arial Verdana or Calibri Refer to Magnetic Stripe Fonts in your printer s Driver Guide 117 Reader not available The printer does not support the personalization being requested for the card The card will be canceled Change the card data to match the printer s options and settings or print to a printer that is configured to support the personalization being requested Press the User button on the printer or click OK in the message box to clear the message HINTS amp TIPS To remove the reader request you or your system administrator may need to clear a check box in the card production application 66 Troubleshooting 118 Print ribbon type problem The printer cannot use the ribbon installed The card will be canceled Use ribbon designed for this printer Press the USER button on the printer or click OK in the message box to clear the message HINTS amp TIPS e Purchase ribbon from your dealer or authorized reseller e Check the Datacard website for newer firmware that supports new ribbon types 119 Print ribbon not supported The printer cannot use the ribbon installed The card will be canceled Use ribbon designed for this printer Press the UsER button on the printer or click OK in the message box t
37. ck Cancel to cancel the card HINTS amp TIPS e The card might have been turned the wrong way e The card might not have a magnetic stripe 62 Troubleshooting 106 Magstripe data not found The printer did not find magnetic stripe data on card 1 Make sure that you are using magnetic stripe cards that match the printer settings 2 Make sure that the cards are placed in the printer correctly Press the User button on the printer In the message box click Retry or click Cancel to cancel the card HINTS amp TIPS e The card might not match printer settings or the data sent e Ask the system administrator to verify that the card the data and the printer settings match 107 Magstripe read data error The printer failed to read the magnetic stripe data from the card The card will be canceled 1 Make sure that you are using magnetic stripe cards that match the printer settings 2 Make sure that the cards are placed in the printer correctly Press the User button on the printer or click OK in the message box to clear the message HINTS amp TIPS e The data might use a different format than the current printer setting e Ask the system administrator to verify that the card data and printer settings match SD Series Card Printers User s Guide 63 108 Magstripe read no data The printer did not find any magnetic stripe data on card The card will be canceled 1 Make sure that you are using magnetic
38. d Replace the laminator cartridge The patch has wavy lines along the length of the card The temperature for applying the overlay is set too high Decrease the laminator temperature setting Refer to the Printer Manager Laminate Type section of the printer s Installation and Administrator s Guide The heated roller is damaged Power down the system Contact your service provider for assistance The card has features such as a smart card chip that interfere with application of the overlay Use the correct patch material for your card type Refer to Laminator Overlay Materials on page A 6 for a description of overlay types SD Series Card Printers User s Guide 51 Problem The patch shows opaque areas at the leading edge of the card Probable Cause The temperature for applying the overlay is too high Solution Decrease the laminator temperature setting Refer to the Printer Manager Laminate Type section of the printer s Installation and Administrators Guide If the problem continues to occur contact your service provider for assistance The patch extends beyond one of the short edges of the card The patch is missing from the finished card 52 There is slack in the overlay material Process another card to allow the overlay material to reset itself The overlay material is wound incorrectly on the take up spool The card or ove
39. d push the card in until the printer picks it Press the USER button on the printer In the message box click OK or click Cancel to cancel the card 112 Card hopper empty The printer did not detect cards in the input hopper Add cards to the input hopper Press the USER button on the printer In the message box click OK or click Cancel to cancel the card 113 Close cover to continue The printer cover must be closed to print Push down on the cover to latch it Press the USER button on the printer In the message box click OK or click Cancel to cancel the card HINTS amp TIPS Make sure that the ribbon cartridge is installed properly with the cartridge handle even with the edges of the printer 114 Cover opened during job The printer cover was opened while printing Push down on the cover to latch it Press the User button on the printer In the message box click Retry or click Cancel to cancel the card HINTS amp TiPs Make sure that the ribbon cartridge is installed properly with the handle even with the edges of the printer SD Series Card Printers User s Guide 65 116 Magstripe not available The printer does not have a magnetic stripe option The card will be canceled Remove magnetic stripe data from the card or use a printer that has a magnetic stripe option installed Press the UseR button on the printer or click OK in the message box to clear the message HINTS amp TIPS To remove magneti
40. e Card Printer Driver Your card production software also may provide lamination settings The Card Printer Driver allows you to specify both printer and lamination preferences Refer to your printer s Driver Guide for complete information on setting up printing preferences and lamination options e If the printer has one laminator you can apply the overlay material to one or both sides of the card e Ifthe printer has two laminators loaded with different overlay materials the quickest way to process a card is to apply the overlay in L1 to the front of the card and the overlay in L2 to the back of the card You can fine tune the settings that control the application of the overlay using Printer Manager Refer to the printer s Installation and Administrator s Guide for information on using Printer Manager Verify Setup A 10 After you set up the printer print several test cards to determine how well the laminator applies the overlay to the card You can print test cards from the Card Printer Driver refer to the printer s Driver Guide from the printer LCD panel refer to Print a Test Card on page 18 or from Printer Manager refer to the printer s Installation and Administrator s Guide You may need to print multiple test cards to make sure the overlay is positioned correctly The card stock the card design and the printer s environment all can affect the appearance of cards When evaluating a card make sure th
41. e messages received even if you cleared the error at the printer The Card Printer Driver Driver can issue messages that do not display on the printer LCD panel Refer to Driver Only Messages on page 76 and Driver SDK Messages on page 78 for a list of these messages Messages from Printer Manager Printer Manager issues messages that display in a web browser window Click Continue in Printer Manager to continue working with the printer Refer to Printer Manager in your printer s Installation and Administrator s Guide Other Messages 60 The card production application you use also may display messages Other printers can cause messages if more than one model of card printer is installed Troubleshooting Respond to Messages You can respond to printer messages using the printer front panel buttons or by clicking the appropriate response in the message box displayed by the Card Printer Driver on the PC Printer Messages The following messages display on the printer LCD panel and in a message box on the PC that issued the card print job when you use the Card Printer Driver 100 Request not supported The printer does not support the personalization being requested for the card The card will be canceled Change the card data to match the printer s options and settings or print to a printer that is configured to support the personalization being requested Press the UseER button on the printer or c
42. eries Card Printers User s Guide 10 11 Press ENTER to return to the Network Status menu Gateway Address displays on line 2 Press ENTER to display the gateway address Record it if necessary Press ENTER to return to the Network menu Press the down arrow key to scroll to Exit on line 2 Press ENTER Then press the UseR button to return the printer to Ready The UsER button glows green Pinta Test Card The printer includes a test card that runs without using a driver or other source of card data Use it to verify that the printer is working te Begin with the printer Ready The User button shows steady green Press the User button to display Suspended on line 1 of the LCD panel Press ENTER to enter the menu system Press ENTER to enter the Maintenance menu Press the down arrow until Test Card displays on line 2 With Test Card displayed on line 2 press ENTER to display Start on line 2 Press ENTER to print the test card After the card prints the printer returns to Ready Oa n M A Pa Menu available es m 4 Wa gt Maintenance tens amp 4 Pa gt Cleaning Card wns A Pam gt Test Card Using the System Load and Replace Supplies To prepare the printer to print cards load blank card stock into the input hopper optional and load print ribbon and a cleaning sleeve onto the print cartridge If you are using an SD460 system also load overlay
43. es minor problems such as card jams The system administrator who sets up the card printer and other hardware sets up card designs configures card production software and identifies the best use of the card printer in the organization Using the System Printer Controls The front panel of the printer provides the controls for operating the printer The front panel controls are described in the following sections LCD Panel Status Lights Ribbon Cards User Light amp Down Up Enter User Button Arrow Arrow Power Button Use the Power button to power off and power on the printer All lights show steady amber while the printer powers on To power off the printer press the button for 1 to 2 seconds until the printer begins to shut down To power off the printer while it is processing cards press the button for 2 seconds or more Card jobs in the printer are not completed SD Series Card Printers User s Guide 13 LCD Panel Menus The LCD panel shows the printer s menus and displays printer messages or conditions Refer to Respond to Messages on page 61 for more information The menu system has four major branches e Use the Maintenance menu to run a cleaning card or print a test card e Use the Status menu to see settings and data about the printer e Use the Configuration menu to change settings e Use the Activate menu to enable or disable the printer for transport Main Menu
44. ess door to see the label eee ee CEBU EEE EBA SD Series Card Printer User s Guide A 5 Laminator Setup The SD460 supports full color print ribbons that do not have a topcoat T panel including YMCK and YMCKK ribbon The topcoat or patch overlay applied by the laminators provides protection against wear and color fading so the print ribbon topcoat panel is not needed However the DuraShield overlay requires that the ribbon topcoat be applied first The SD460 also supports full color print ribbon with a front side ultraviolet UV fluorescing F panel YMCKF KT The UV F panel is designed to create an optically variable image on the card Refer to the printer s Driver Guide for information on designing a card to use a UV ribbon Laminator Overlay Materials The L1 and L2 laminators can apply either topcoat or patch material Topcoat is a continuous film and patch is a die cut polyester shape C IU Topcoat Patch Patch overlays have a registration mark that is used by the printer to align the patch with the beginning of the card The registration mark is a rectangular hole between the patches Patches can cover the entire card can have an opening for a smart card chip or can cover the card under the magnetic stripe If both L1 and L2 laminators are installed each laminator can apply different overlay material For example you might apply a patch that covers the complete card on the front and a patch sized for a magn
45. etic stripe on the back Complete Smart Card Magnetic Stripe Card A 6 SD460 Laminating System Both topcoat and patch overlays can be clear or can have a transparent holographic image on them The holographic materials are called holographic topcoat or holographic patch and can be ordered with a custom image Clear Patch Clear Topcoat 2 Wr Random Holographic Random Holographic Patch Topcoat In addition both holographic topcoat and holographic patch can be designed with a registered image that is located in the same position on each card Registered holographic topcoat has a registration mark so that the image can be aligned with the card Refer to the printer s Installation and Administrator s Guide for information on ordering overlay material rere 7 Were arn Registered Holographic Patch Registered Holographic Topcoat If you use a custom holographic overlay make sure that you know the location of important card features such as photos and logos Do not place holographic images where they interfere with the appearance of photos or machine readable features SD Series Card Printer User s Guide A 7 Load Laminator Overlay Material Load the overlay material in one laminator cartridge at a time The L1 green and L2 orange cartridges fit only in their assigned locations inside the laminator They are not interchangeable 1 Open the laminator access door
46. for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a commercial installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Industry Canada Notice This device complies with Industry Canada licence exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the
47. he factory installed options on your card printer Printer Components Refer to the following to view the printer components and the different options e Printer Top and Front on page 4 e Printer Left Side on page 5 e Inside the Printer on page 6 e Print Ribbon Cartridge on page 7 e Printer with Duplex Option on page 7 e Printer with Laminator SD460 System Only on page 8 e System Label on page 9 SD Series Card Printers User s Guide 3 Printer Top and Front Cover Cover Rides n W AA Card Input Hopper NA Latch Button Ribbon Cartridge Handle Output aF Hopper Cover Latch Button Cover Ridges Ribbon Cartidge Handle Card Input Hopper Front Panel Output Hopper Open the cover to access the printhead and ribbon Push the latch button to release the cover and open the printer Press down on the ridges when closing the cover to make sure that it latches properly on both sides Use the handle to remove the print ribbon cartridge from the printer The input hopper loads cards to print The hopper holds up to 100 cards 0 030 in or 0 762 mm thickness The front panel lets you work with the printer It includes the User button the status lights the power button and the LCD panel with navigation keys The output hopper holds up to 25 completed cards The output hopper of a model SD260 with a manual feed holds 5 cards About the Printer Printer Left Side
48. inter The printer is busy Severity Notice 514 Cannot lock or unlock the printer The cover is open Severity Notice 515 Failed to lock or unlock the printer The locks did not function Severity Critical 516 Timeout expired before bar code could be read Severity Notice 517 Wrong printer job ID Severity Critical 78 Troubleshooting Appendix A SD460 Laminating System This appendix provides information about the SD460 laminating system About the SD460 System The SD460 system consists of a card printer and the SLM laminator The SD460 system can print cards and apply an overlay material on the front and back of the card for increased durability and security Using an overlay material with holographic or other transparent images also improves the security of the card These materials are tamper evident making it difficult to reproduce or modify a card Printer Laminator SD Series Card Printer User s Guide A 1 Outside the Laminator Use the following information to become familiar with the laminator Laminator Back and Left Side Card Entry Area Printer Mounting Pin s Reject Card N Laminator Power b lt Printer Mounting Pins Laminator Status Light Printer Mounting Lock Connection Printer Mounting Pins The pins align the printer with the laminator Printer Mounting Lock The lock secures the printer to the laminator Laminator Status Light The
49. leaning roller spindle installed on the print ribbon cartridge 1 Remove the cleaning roller spindle from the ribbon cartridge and slide the spindle into the continuous cleaning sleeve a 2 Place the spindle with the cleaning sleeve onto the ribbon cartridge b 3 Remove the protective wrapper from the cleaning sleeve c Using the System Install the Ribbon Cartridge Install the assembled print ribbon cartridge into the printer 1 Open the printer cover 2 Hold the print ribbon cartridge by the handle and lower it into the printer with the handle toward the front of the printer 3 Make sure that the ribbon cartridge is correctly positioned in the guides 4 Close the printer cover Press down on the ridges on the front of the cover to make sure that it latches properly on both sides SD Series Card Printers User s Guide 21 22 Using the System Chapter 4 Printng Cards Before Starting to Print This section explains how to print a card Make sure that e Cards are loaded in the printer or available to insert e Ribbon is loaded in the printer For the steps to follow refer to Load the Print Ribbon on page 20 If you are using the SD460 system refer to Appendix A SD460 Laminating System for information about preparing the laminator e The card design is set up If you need to set up or modify the design refer to Elements of Card Design in your printer s Installation
50. lem Smart cards don t work after the overlay is applied Probable Cause The Debow card option is selected Solution Make sure that the Debow card option in the Card Printer Driver is not selected Refer to the printer s Driver Guide for information about specifying the debow option Cards are bowed too much The Debow card option is not selected Select the Debow card option in the Card Printer Driver Refer to the printer s Driver Guide Debow time is not set correctly Change the card debow time Refer to the Printer Manager Laminator section of the printer s Installation and Administrator s Guide The temperature is too high for the card stock used Lower the laminator temperature for the overlay material Refer to the Printer Manager Laminate Type section of the printer s Installation and Administrator s Guide The card stock doesn t work with the overlay Switch to a different card stock The patch comes off when the card is flexed The temperature is too low for the overlay material Increase the laminator temperature for the overlay material Refer to the Printer Manager Laminate Type section of the printer s Installation and Administrator s Guide A patch is stuck to the heated roller Clean the laminator Refer to Clean the Laminator on page A 12 If the problem continues to occur contact your service provider 50 Tr
51. lick OK in the message box to clear the message 101 Job could not complete The card took too much time to complete The card will be canceled Press the User button on the printer or click OK in the message box to clear the message 102 Card not in position The card is not positioned in the printer correctly 1 Open the printer and remove the ribbon cartridge 2 Turn the knob to remove the card 3 Replace the ribbon cartridge and close the printer Press the UseER button on the printer In the message box click Retry or click Cancel to cancel the card SD Series Card Printers User s Guide 6 103 Printer problem The printer had an error The card will be canceled 1 Press the printer PoweR button to power off the printer 2 Press the Power button again to power on the printer Click OK in the message box to clear the message 104 Critical problem The printer had a serious error The card will be canceled 1 Press the printer POWER button to power off the printer 2 Request service The system must remain powered off Click OK in the message box to clear the message 105 Magstripe data error The printer failed to verify that the correct magnetic stripe data was written on the card 1 Make sure that you are using magnetic stripe cards that match the printer settings 2 Make sure that the cards are placed in the printer correctly Press the USER button on the printer In the message box click Retry or cli
52. light shows the status of the laminator Refer to Laminator Status Light on page A 3 Card Enty Area The card entry area receives the card from the printer and places it into position for laminating Reject Card Tray Unfinished cards or cards not processed properly are placed in the reject card tray Laminator Power The power connection provides a plug in connector Connection for the laminator power supply A 2 SD460 Laminating System Laminator Status Light The status light shows the status of the laminator Solid green Ready Blinking green Busy Solid blue Idle Sleeping Blinking blue Heating Blinking red Error Laminator Front and Right Side Impresser if installed N Card output ff Hopper Laminator Access Door Card Output Hopper The card output hopper holds up to 100 completed cards Laminator Access Door The access door provides access to the laminator supplies Impresser The optional impresser is located inside the laminator just before the card exit slot SD Series Card Printer User s Guide A 3 Inside the Laminator Manual Advance The SD460 system has one standard laminator in the L1 position with an optional second laminator in the L2 position The laminators apply topcoat or patch overlay material to the card Topcoat is a continuous film and patch is a die cut polyester shape Both laminators can apply either overlay type Refer to Laminator Overlay Materials o
53. material into the L1 and L2 if equipped laminator cartridges Refer to Appendix A Load Laminator Overlay Material on page A 8 for information about loading the laminator cartridges Load Cards If you are using a manual feed printer skip this step and keep a supply of blank cards close to the printer For printers with an input hopper do the following 1 Open the input hopper 2 Load the cards into the input hopper Cards can stick together Slide or fan the cards to separate the edges before placing them in the input hopper e Insert ISO magnetic stripe cards with the stripe back side facing down and to the right e Insert smart cards with the smart card chip facing up and toward the back of the hopper 3 Close the input hopper SD Series Card Printers User s Guide 19 Load the Print Ribbon Load the print ribbon when you install the printer and when the ribbon runs out 1 Open the printer cover 2 Remove the print ribbon cartridge 3 Load a full roll of print ribbon the blue spool onto the spindle closest to the cartridge handle 4 Place the silver take up spool on the spindle with the black gear 5 Wind the take up spool counterclockwise one full turn Load the Cleaning Sleeve 20 Load a new cleaning sleeve when you load a new roll of print ribbon when you notice debris on the printed cards or when the cleaning sleeve is no longer sticky The printer ships with the c
54. mber Flash Off Off None 119 Print ribbon not supported Amber Flash Off Off None 120 User paused the printer Amber Flash Off Off Warning 121 Print ribbon not identified Amber Flash Off Off None 122 Magstripe format problem Amber Flash Off Off Error 123 Insert new card side 1 up Amber Flash Off Amber Flash None 124 Insert same card side 2 up Amber Flash Off Amber Flash None 149 Option not installed Amber Flash Off Off Error 152 Insert new card side 2 up Amber Flash Off Off Warning 153 Insert same card side 2 up Amber Flash Off Off Warning 170 Insert new card side 1 up Amber Flash Off Off Warning 171 Insert same card side 1 up Amber Flash Off Off Warning 172 Insert cleaning card Amber Flash Off Off Warning 173 Improper shutdown Amber Flash Off Off Warning SD Series Card Printers User s Guide 57 Supply Laminator No LCD Message UserLight Light Card Light Light Sound 177 Laminator not available Green Off Off Error Flash 196 Laminator error critical Green Amber Green Red Flash Error Flash Flash Flash 197 Laminator entry card Green Off Off Red Flash _ Error problem Flash 198 L1 area card problem Green Off Off Red Flash Error Flash 199 L2 area card problem Green Off Off Red Flash _ Error Flash 200 Laminator exit card Green Off Off Red Flash Error problem Flash 201 L1 supply problem Off Amber Off Red Flash Error Flash
55. n page 30 The cards are not the correct size for the printer Use cards that meet the size requirement for the printer Refer to Cards in your printer s Installation and Administrator s Guide for specifications If you must use the cards you have ask your system administrator for help Troubleshooting Problem Printing is blurred Probable Cause The cards have a matte not glossy finish Solution Use cards that meet the requirements for the printer Refer to Cards in your printer s Installation and Administrator s Guide for specifications The rollers are dirty Run a cleaning card Refer to Run a Printer Cleaning Card on page 30 The printhead is dirty Clean the printhead Refer to Clean the Printhead on page 28 The printed card has small unprinted areas Unprinted cards have scratches Handle cards carefully Refer to Card Quality Guidelines in your printer s Installation and Administrators Guide Cards have embedded particles an uneven surface or the card edge has burrs Use cards that meet the requirements for the printer Refer to Cards in your printer s Installation and Administrator s Guide The rollers are dirty or the card packaging contains debris Run a cleaning card Refer to Run a Printer Cleaning Card on page 30 Part of the printed image is discolored Cards have fingerprints or other
56. n page A 6 Knobs A 4 L1 Laminator Manual Advance L2 Transport Access Door Laminator Access Door The manual advance knobs move the card through Knobs the laminator to remove it from the system Use the knobs to clear a card jam L1 Laminator green The L1 laminator cartridge holds overlay material and cartridge applies it to the card L2 Laminator orange The L2 laminator cartridge holds overlay material and cartridge applies it to the card The L2 laminator is optional Laminator Access Door The access door provides access to the L1 and L2 laminators to load supplies or to clear a card jam L2 Transport Access The L2 transport access door replaces the L2 Door laminator cartridge if the optional L2 laminator is not installed Open the door to access the laminator card transport SD460 Laminating System i If your system includes the optional second laminator L2 make sure that the laminator cartridge is always installed even if the cartridge is not loaded with overlay material If the cartridge is not in place cards are not supported as they travel through the system and can fall into the bottom of the laminator Laminator Configuration Label The laminator configuration label is located inside the laminator beneath the L2 cartridge Open the laminator access door and remove the L2 laminator cartridge to see the label If an L2 laminator is not installed open the L2 transport acc
57. nochrome ribbon Contact your service provider Format text to print black so that the text is not dithered Printing is uneven or is missing in some areas The monochrome kK power setting is too low The cards require a different setting Increase the monochrome intensity Find a balance between printing all card data and causing wrinkles A black and white image prints using the color panels The Windows Picture Print Wizard or Picture and Fax Viewer is printing the file Many applications use the Windows tool to preview and print graphics The tool does not render to true black and white SD Series Card Printers User s Guide Use another application such as ID software or Microsoft Word to create the card 47 Magnetic Stipe Problems To begin troubleshooting a magnetic stripe problem first print a magnetic stripe test card from Printer Manager or the Card Printer Driver For the steps to follow refer to the Printer Manager section of the printer s nstallation and Administrator s Guide or Printing a Driver Sample Card in the card printer s 48 Driver Guide The printer uses the coercivity set using the LCD panel or in Printer Manager and the data format set using Printer Manager Problem Cards are not loaded correctly Solution Load ISO cards with the magnetic stripe back side facing down and toward the right Refer to Load Cards on page 19 C
58. nted lines on the finished card This usually indicates dirt or contaminants on the printhead e The printhead is touched accidentally Oils from hands can affect print quality and damage the printhead Do the following to clean the printhead 1 Power off the printer 2 Open the printer cover and remove the print ribbon cartridge 3 Open and remove a cleaning swab from its package 4 Use gentle pressure to move the cleaning swab back and forth along the full length of the printhead edge until it is completely clean 28 System Maintenance 5 Replace the print ribbon cartridge Avoid bumping the printhead when you install the print ribbon cartridge 6 Close the printer cover Press down on the ridges on the front of the cover to make sure that it latches properly on both sides 7 Power on the printer 8 Print a sample card to verify the quality of printing Refer to Print a Test Card on page 18 for more information HINTS amp TIPS e Avoid touching the printhead edge with your fingers Contamination due to skin oils eventually can damage the printhead e Avoid touching the printing edge of the printhead cartridge with any sharp objects that can permanently damage the printhead e Use only the cleaning swab to clean the printhead Other materials can stick to the printhead and cause damage e Use a cleaning swab one time only Discard it after you clean the printhead SD Series Card Printe
59. o clear the message HINTS amp TIPS e Purchase ribbon from your dealer or authorized reseller e Check the Datacard website for newer firmware that supports new ribbon types 120 User paused the printer The printer was paused while printing To complete the current card press the printer s USER button In the message box click OK to clear the message and complete the current card or click Cancel to cancel the card HINTS amp TIPS e Ifthe user pressed the User button for several seconds the card has been canceled e If this message occurs often ask your system administrator to set the button sensitivity to a lower value SD Series Card Printers User s Guide 67 121 Print ribbon not identified The printer cannot use the ribbon installed The card will be canceled Use ribbon designed for this printer Press the User button on the printer or click OK in the message box to clear the message HINTS amp TIPS Ask your dealer or authorized reseller for a replacement ribbon 122 Magstripe format problem The magnetic stripe data sent does not match the format set in the printer The card will be canceled Press the User button on the printer or click OK in the message box to clear the message 123 Insert new card side 1 up 1 Insert a new card in the printer with side 1 facing up 2 Ifthe card is not immediately picked press the printer s USER button or click OK Click Cancel in the message box if y
60. oltage Directive 2006 95 EC Therefore safety issues pertaining to operation and repair of Datacard equipment are primarily environmental and human interface The following basic safety tips are given to ensure safe installation operation and maintenance of Datacard equipment e Connect equipment to a grounded power source Do not defeat or bypass the ground lead e Place the equipment on a stable surface table and ensure floors in the work area are dry and non slip e Know the location of equipment branch circuit interrupters or circuit breakers and how to turn them on and off in case of emergency e Know the location of fire extinguishers and how to use them ABC type extinguishers may be used on electrical fires e Know local procedures for first aid and emergency assistance at the customer facility e Use adequate lighting at the equipment location e Maintain the recommended temperature and humidity range in the equipment area Regulatory Compliance These notices apply to the Datacard printer and all Datacard accessory devices that connect to the printer FCC Notices This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits
61. ot running The card will be canceled 1 Restart the computer The component should start automatically 2 If this message is displayed after restarting notify your printer support contact Click OK to clear the message 506 A card is currently processing The printer is busy processing an interactive job The card will be canceled Wait until the current card is complete and then try again Click OK to clear the message 508 The printer is shutting down The printer is shutting down or resetting The card will be canceled When printer is powered back on try again Click OK to clear the message 509 The printer is offline or suspended The printer must be online to print To complete the current card press the printer s User button until the printer returns to the Readystate Click OK to clear the message or click Cancel to cancel the card SD Series Card Printers User s Guide 77 Driver SDK Messages The following messages are issued when you use the Card Printer Driver Software Development Kit SDK to define your card printing The messages are returned by the SDK to the application that sent the print job These messages do not display on the printer LCD panel or in a message box on the PC that sent the job 511 Cannot lock or unlock the printer Locks are not installed Severity Critical 512 Cannot lock or unlock the printer The password is incorrect or invalid Severity Critical 513 Cannot lock or unlock the pr
62. ou want to cancel the card 124 Insert same card side 2 up 1 Take the card from the printer Turn the card over end to end so side 2 is facing up Insert the card in the printer e Ye W If the card is not immediately picked press the printer s User button or click OK Click Cancel in the message box if you want to cancel the card 68 Troubleshooting 149 Option not installed The printer does not support the personalization being requested for the card The card will be canceled Change the card data to match the printer s options and settings or print to a printer that is configured to support the personalization being requested Press the User button on the printer or click OK in the message box to clear the message HINTS amp TIPS In the card format don t include references to hardware that cannot be accessed by the system For more information refer to your ID software documentation or ask your system administrator 152 Insert new card side 2 up 1 Turn a new card over end to end so side 2 is facing up 2 Insert the card in the printer 3 If the card is not immediately picked press the printer s USER button or click OK Click Cancel in the message box if you want to cancel the card 153 Insert same card side 2 up 1 Take the card from the printer and turn it over end to end so side 2 is facing up 2 Insert the card in the printer 3 If the card is not immediately picked press the p
63. oubleshooting Problem There are scratches or particles under the patch Probable Cause The inside of the printer is dirty Solution Clean the printer Refer to Run a Printer Cleaning Card on page 30 The supplies have debris on them Store and handle supplies carefully Keep supplies in the original packaging until you are ready to use them There are repeating marks on the patch The heated roller is dirty Clean the laminator Refer to Clean the Laminator on page A 12 If the problem continues to occur contact your service provider The patch doesn t adhere to the trailing edge of the card The overlay is wound incorrectly on the take up spool Process another card to allow the overlay material to reset itself If it doesn t remove the cartridge and turn the take up spool clockwise several turns The patch is not centered between the long edges of the card The overlay is not loaded correctly in the cartridge Load the overlay material correctly Refer to Load Laminator Overlay Material on page A 8 The laminator cartridge is not fully seated in the laminator Make sure that the cartridge is seated in the laminator properly The overlay material is wound unevenly on the supply roll Process several cards to allow the overlay material to center itself Align the edges of the overlay on the take up spool The laminator cartridge is damage
64. p Start displays on line 2 of the LCD panel Press the ENTER key to start the cleaning process Cleaning Card F gt Start ee m A SD Series Card Printers User s Guide 3 F Insert cleaning card displays on the LCD panel If you have a manual feed printer insert the cleaning card Press the User button to start the cleaning cycle Pan card 172 UAS m The printer moves the card through the printer several times and ejects it into the output hopper If you are cleaning an SD460 system the cleaning card moves into the laminator after cleaning the printer and cleans the laminator rollers and card entry area The cleaning card is ejected into the laminator output hopper Refer to Clean the Laminator on page A 12 for complete information on cleaning the laminator 3 Remove the used cleaning card Wait a few minutes for the rollers to dry 4 Prepare the printer for use A B Replace the cards in the input hopper Install a new cleaning sleeve on the ribbon cartridge and remove the protective cover Refer to Load the Cleaning Sleeve on page 20 for the steps to follow Replace the ribbon cartridge and close the printer cover Press down on the ridges on the front of the cover to latch it properly Press the User button to return the printer to Ready The printer is available to print cards again Discard the used cleaning card and cleaning sleeve System Maintenance HINTS amp TIPS e
65. ppearance issue on the printed card e Something did not print on page 43 e Printing includes unexpected data on page 44 e The color printing has flaws on page 44 e The printing is too light on page 46 e The printing is too dark on page 47 e The monochrome printing has flaws on page 47 Troubleshooting Something did not print Problem Nothing is printed on the card Probable Cause The Disable Printing option in the Card Printer Driver is set to All Front or Back Solution Open the Preferences gt Layout gt Advanced tab and change Disable Printing to Off The print ribbon is loaded incorrectly Remove the print ribbon and install it correctly The page size was not set to ISO ID 1 Use your card production application to access the printer s print setup and select ISO ID 1 for the page size The correct page size is available after you select the printer Color printing on top of a black background does not print on the card The black panel of the ribbon is printing over the color panels The printer uses the print ribbon panels in sequence the Y panel prints first then M and so on The black panel of the print ribbon is used last and prints over the color panels For best results change the 100 black background to a color near black so that it prints using the YMC color panels of the print ribbon Refer to Elements of Card Design in the printer s
66. r 3 Using the System How the Card Travels Card Printer System Overview Equipment Tasks and Users Printer C ontrols Power Button LCD Panel Menus User Button and Light Down Arrow Up Arrow and Enter Key Ribbon Light Card Light Retrieve the Printer IP Address Printa Test Card Load and Replace Supplies Load Cards Load the Print Ribbon Load the Cleaning Sleeve Install the Ribbon Cartridge Chapter 4 Printing Cards Before Starting to Print Print Cards Print from ID Software Print from Other Software Chapter 5 System Maintenance Clean the Printer Clean the Printhead Run a Printer Cleaning Card SSSwvbbGacccaxkaBonREG SREB NO N SRBNN Chapter 6 Troubleshooting Locate a Problem Within the Card Production System Locate a Problem with Basic Printer Functions Installation Problems USB Installation Troubleshooting Network Installation Troubleshooting Card Printer Driver Problems The Card Printer Driver does not detect the network connected printer The Card Printer Driver does not detect the USB connected printer Driver status or Windows print queue does not provide expected data Card Appearance Something did not print Printing includes unexpected data The color printing has flaws The printing is too light The printing is too dark The monochrome printing has flaws Magnetic Stripe Problems Laminator Problems Patch Appe
67. request service 218 Impresser problem The laminator has encountered a critical error The card will be canceled 1 Press the printer Power button to power off the system 2 Request service The system must remain powered off 219 Impresser sensor problem The laminator has encountered a critical error The card will be canceled 1 Press the printer Power button to power off the system 2 Request service The system must remain powered off 220 Impresser heater problem The laminator has encountered a critical error The card will be canceled 1 Press the printer Power button to power off the system 2 Request service The system must remain powered off 74 Troubleshooting 221 Bar code scanner problem G m e S wY Open the laminator and remove the L1 cartridge Verify the supply has bar codes printed on it Replace the cartridge and close the laminator Try the card again If the problem occurs again request service 222 Firmware version mismatch The printer and laminator firmware versions are not compatible The system cannot laminate cards until the firmware has been updated Update both the printer and laminator to the latest firmware versions 223 Laminator system mismatch The printer and laminator are not compatible The laminator is not supported by your printer model Contact your service provider for the correct laminator model SD Series Card Printers User s Guide 75 Driver Only Messages
68. ries Card Printers User s Guide 53 Problem The topcoat shows opaque areas along a short edge of the card Probable Cause The temperature for applying the topcoat is too high Solution Decrease the laminator temperature for the overlay material Refer to the Printer Manager Laminate Type section of the printer s Installation and Administrator s Guide If the problem continues to occur contact your service provider for assistance The hologram of the topcoat doesn t appear on the card The Card Printer Driver Laminate card setting is set to Do not apply Change the Laminate card setting to apply the overlay Refer to the printer s Driver Guide for information about specifying lamination settings Clear topcoat is installed in the cartridge The overlay material is wound in the wrong direction on the take up spool The overlay is not loaded correctly in the cartridge Remove the cartridge and change the overlay to the correct type Process another card to allow the overlay material to reset itself If it doesn t remove the cartridge and turn the take up spool clockwise several turns Remove the cartridge and reload the overlay Refer to Load Laminator Overlay Material on page A 8 A long edge of the topcoat doesn t stick to the card 54 The temperature of the heated roller is too low Print ribbon that includes a topcoat T panel is loaded in the printer
69. rinter s USER button or click OK Click Cancel in the message box if you want to cancel the card 170 Insert new card side 1 up 1 Insert a new card in the printer with side 1 facing up 2 Ifthe card is not immediately picked press the printer s USER button or click OK Click Cancel in the message box if you want to cancel the card SD Series Card Printers User s Guide 69 171 Insert same card side 1 up 1 Take the card from the printer and turn it over end to end so side 1 is facing up 2 Insert the card in the printer 3 Ifthe card is not immediately picked press the printer s USER button or click OK Click Cancel in the message box if you want to cancel the card 172 Insert cleaning card 1 Insert cleaning card 2 Ifthe card is not immediately picked press the printer s USER button or click OK Click Cancel in the message box if you want to cancel the cleaning card 173 Improper shutdown Always use the power button to power off the printer Click OK in the message box to clear the message Laminator Messages The following messages display on the printer LCD panel when you are using an SD460 laminating system They also display in a message box on the PC that issued the card print job 177 Laminator not available The printer and laminator cannot communicate The card will be canceled 1 Make sure the data cable from the laminator to the printer is securely plugged in 2 Press the printer
70. rlay registration settings are not correct The supply spool is not positioned correctly in the cartridge The overlay was moved on the spool and the patch was used previously Remove the laminator cartridge and turn the take up spool clockwise several turns Contact your service provider for assistance Make sure that the overlay is loaded correctly Refer to Load Laminator Overlay Material on page A 8 Advance the overlay past the used area If the problem continues to occur contact your service provider The Card Printer Driver Laminate card setting was set to Do not apply Change the Laminate card setting to apply the overlay Refer to the printer s Driver Guide for information about specifying lamination settings Troubleshooting Topcoat Appearance Problems Problem There are scratches in the topcoat Probable Cause The inside of the printer is dirty Solution Clean the printer Refer to Run a Printer Cleaning Card on page 30 The supplies have debris on them Store and handle supplies carefully Keep supplies in the original packaging until you are ready to use them There are repeating marks in the topcoat The heated roller is dirty Clean the laminator Refer to Clean the Laminator on page A 12 If the problem continues to occur contact your service provider The holographic topcoat shows irregular darker areas The temperature for appl
71. roperties shows the printer is not available but the printer shows Ready on the LCD panel The printer is not Follow your network troubleshooting procedures to isolate and test each component of the computer to printer communication link Suggestions Verify the computer to network connection by accessing a network resource such as a network drive e The network administrator can test communication between a server and the printer e Make sure that the user is logged on to the network Make sure that the server name or IP address is configured with the correct network address entered in the Port Settings or Configure Port dialog box on the computer For more information about retrieving the printer s IP address refer to Retrieve the Printer IP Address on page 17 Make sure that Ready displays on the printer s LCD panel Card Printer Driver Problems The Card Printer Driver and printer can have the following communication problems 40 The Card Printer Driver does not detect the network connected printer on page 41 The Card Printer Driver does not detect the USB connected printer on page 41 Driver status or Windows print queue does not provide expected data on page 42 Troubleshooting The Card Printer Driver does not detect the network connected printer Problem The Printer Properties gt Status tab shows the printer is not available Solution Make sure that you use the
72. rs User s Guide 29 Run a Printer Cleaning Card Run a cleaning card to clean debris from the inside of the printer and from the hopper rollers The cleaning card can remove most contaminants from the printer Run a cleaning card after every 250 cards processed by the printer or every 6 months 1 Prepare the printer for cleaning A Power on the printer B Open the printer cover and remove the print ribbon cartridge C Close the cover D Open the input hopper and remove any unprinted cards E Open the cleaning card package and remove the cleaning card F Load the cleaning card in the input hopper Plan to clean the printer immediately The cleaning card dries out if it is out of its package for more than a few minutes If you have a manual feed printer wait until you are prompted to insert the cleaning card 30 System Maintenance 2 Use the LCD menu system to start the cleaning cycle A Begin when the printer displays Readyand the User button shows steady green Press the USER button Suspended displays on line 1 of the LCD panel Press the ENTER key to enter the menu system Pa Menu available MHAHS m 4 Maintenance displays on line 2 of the LCD panel Press the ENTER key to enter the Maintenance menu PIi gt Maintenance ana ML Cleaning Card displays on line 2 of the LCD panel Press the ENTER key to enter the Geaning Card menu intenance a Cleaning Card Om e am
73. shooting Solution Reconnect the USB cable to the ports on the PC and the printer Power the printer off and then back on If the PC and printer still do not communicate restart the PC The data cable is damaged or frayed Power off the printer Replace the cable if you have a spare Contact your service provider to order a new data cable The system has a temporary communication problem Check for the following USB extension cables can cause communication problems The recommended USB cable is 6 ft 2 meters long Make sure that the cable is rated for USB 2 0 data transmission If you are using a USB hub a self oowered hub is recommended The PC USB port does not communicate with the printer USB port Power management on the PC has shut down USB communication Open the Device Manager and the list of USB devices Disable shutdown for each hub in the list Restart the PC to make the changes take effect if necessary Hibernation on a laptop PC requires several moments to enable USB communication Unplug the USB printer port and then connect it again Replace the PC port or the PC Contact your PC or port vendor if you need assistance SD Series Card Printers User s Guide 39 Network Installation Troubleshooting Problem The network cable is loose Solution Reconnect the data cable to the network port and the printer Restart the printer The Status page of Printer P
74. sing Optionally the card moves to the magnetic stripe encoding area or to the smart card park station depending on the type of card selected Encrypted data is decrypted and written to the card In an SD460 laminating system the card then moves into the laminator where the overlay material is applied to the front and back of the card The finished card exits the printer through the card output hopper SD Series Card Printers User s Guide 11 Card Printer System Overview The card printer is used with other equipment and software to create a card production system The system produces cards for a specific purpose and the cards must meet requirements Equipment The system can include l A PC with software to support the printer such as e The XPS Card Printer Driver for Windows e ID software designed specifically to capture format and save the data for cards e Aretail application such as Microsoft Word or Adobe Photoshop Capture devices such as e Adigital camera connected to the PC to take photos for ID badges and other cards e A signature capture pad or fingerprint reader The printer with supplies and a facility power source A data connection between the printer and PC which can be a USB connection or a network connection Do not use both with one printer Tasks and Users Typical roles in a card production system include The operator who makes cards loads supplies and handl
75. stripe cards that match the printer settings 2 Make sure that the cards are placed in the printer correctly Press the User button on the printer or click OK in the message box to clear the message HINTS amp TIPS e The card might have been turned the wrong way e The card might not have a magnetic stripe 109 Print ribbon problem The print ribbon is not moving properly 1 Open the printer and remove the ribbon cartridge 2 Reposition repair or replace the ribbon and advance the repaired area one full turn 3 Replace the ribbon cartridge and close the printer Press the USER button on the printer In the message box click Retry or click Cancel to cancel the card 110 Print ribbon out or missing 64 The printer does not have usable ribbon To complete the current card 1 Open the printer and remove the ribbon cartridge 2 Install a new ribbon and cleaning roller 3 Replace the cartridge and close the printer Press the User button on the printer In the message box click OK or click Cancel to cancel the card HINTS amp TiPs Used ribbon has negative images of printed data To keep the data confidential follow your company policy to discard used ribbon Troubleshooting 111 Card not picked The printer did not pick a card To complete the current card For printers with an input hopper open the input hopper add or reposition cards and close the hopper For printers with single card fee
76. such as a company logo or background B Adda photo C Add text information such as name SCEE address or employee number D amp en ee sagome For information about additional card features refer to Elements of Card Design in your printer s Installation and Administrator s Guide Printing Cards 6 Click Print to send the card to the printer 7 At the printer insert a card in the single feed slot if necessary HINTS amp TIPS e The printer can receive card jobs from more than one PC It prints cards in the order they are received e Orient all cards the same way e Do not touch the card surface to be printed Handle cards by their edges or wear gloves SD Series Card Printers User s Guide 25 26 Printing Cards Chapter 5 System Maintenance Clean the Printer The printer performs best when it is cleaned on a regular basis Follow the cleaning guidelines for your site to keep the printer in good working condition Clean the printer when e The printer displays a message for which cleaning is a solution e There is debris on completed cards e Anew roll of print ribbon is installed You can perform the following cleaning tasks e Clean the Printhead on page 28 e Runa Printer Cleaning Card on page 30 e Clean the Laminator on page A 12 SD Series Card Printers User s Guide 27 Clean the Printhead Clean the printhead when e The printhead is replaced e There are unpri
77. the problem and press the User button e The lights on the front panel flash while messages display on the LCD panel No LCD Message User Light Supply Light Card Light Sound 100 Request not supported Amber Flash Off Off Error 101 Job could not complete Amber Flash Off Off Error 102 Card not in position Amber Flash Off Amber Flash Error 103 Printer problem Amber Flash Off Off Error 104 Critical problem Amber Flash Amber Flash Amber Flash Error 105 Magstripe data error Amber Flash Off Off Error 106 Magstripe data not found Amber Flash Off Amber Flash Error 107 Magstripe read data error Amber Flash Off Off Error 108 Magstripe read no data Amber Flash Off Amber Flash Error 56 Troubleshooting No LCD Message User Light Supply Light Card Light Sound 109 Print ribbon problem Amber Flash Off Off None 110 Print ribbon out or missing Amber Flash Off Off Warning 111 Card not picked Amber Flash Off Amber Flash Warning 112 Card hopper empty Amber Flash Off Amber Flash Warning 113 Close cover to continue Amber Flash Off Amber Flash Attention 114 Cover opened during job Amber Flash Off Off Error 116 Magstripe not available Amber Flash Off Off Error 117 Reader not available Amber Flash Off Off Error 118 Print ribbon type problem A
78. tructions to install the printhead correctly Log on to the Printer Manager as a WebAdmin Open the Printer Settings gt Print menu Increase the YMCPower setting and press the Set Current button to save your changes 46 Troubleshooting The printing is too dark Problem The card shows wrinkles in darkly colored areas Probable Cause The card includes very dark areas Solution Change the design to use smaller areas of dark color The printhead is not aligned correctly Contact your service provider All color printing is darker than intended Color adjustment is too dark A change in the card stock you use can alter the appearance of printed cards Change the color adjustment settings Refer to Color Printing in your printer s Installation and Administrator s Guide and Color Adjustment Tab in your printer s Driver Guide The monochrome printing has flaws Problem Text has broken partly printed characters Probable Cause The monochrome kK power setting is balanced to print both fine text and bar codes Solution If the card does not include a bar code increase the monochrome intensity If the card includes fine text and bar codes change the text to improve printing Refer to Monochrome Printing in the printer s Installation and Administrators Guide The text is formatted to print with color and the card is being printed with mo
79. wer button to power off the system 2 Request service The system must remain powered off L2 heater problem The laminator has encountered a critical error The card will be canceled 1 Press the printer Power button to power off the system 2 Request service The system must remain powered off L1 heater sensor problem The laminator has encountered a critical error The card will be canceled 1 Press the printer Power button to power off the system 2 Request service The system must remain powered off L2 heater sensor problem The laminator has encountered a critical error The card will be canceled 1 Press the printer Power button to power off the system 2 Request service The system must remain powered off SD Series Card Printers User s Guide 215 L1 heater roller problem The laminator has encountered a critical error The card will be canceled 1 Press the printer Power button to power off the system 2 Request service The system must remain powered off 216 L2 heater roller problem The laminator has encountered a critical error The card will be canceled 1 Press the printer Power button to power off the system 2 Request service The system must remain powered off 217 Debow problem The laminator has encountered an error in the debow area 1 Remove the card Press the printer Power button to power off the system Press the printer Power button again to power on the system e ow a If the problem occurs again
80. ying the holographic topcoat is too high Decrease the laminator temperature for the overlay material Refer to the Printer Manager Laminate Type section of the printer s Installation and Administrator s Guide There are particles of holographic topcoat beyond the trailing edge of the card The temperature for applying the holographic topcoat is too high Topcoat particles or flash can become attached to the card Try to brush off the particles Clean the laminator Refer to Clean the Laminator on page A 12 Decrease the laminator temperature for the overlay material Refer to the Printer Manager Laminate Type section of the printer s Installation and Administrator s Guide Note Reducing the temperature can reduce the number of particles but does not eliminate them The topcoat shows wavy lines along the length of the card The temperature for applying the topcoat is too high Decrease the laminator temperature for the overlay material Refer to the Printer Manager Laminate Type section of the printer s Installation and Administrator s Guide The topcoat is spotty especially on the leading edge of the card The overlay material is wound in the wrong direction on the take up spool Process another card to allow the overlay material to reset itself If it doesn t remove the cartridge and turn the take up spool clockwise several turns SD Se

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