Issue 16
Contents
1. all of the attach or concerns for ewes the department OPTins marketing team at ments are right there in OPTins In or the company it s easy to work optinsmktg naic org and tell us the past with paper filings the together to resolve l how OPTins has improved your attachments would become When not using OPTins Mavis filing and auditing processes ted from the filing in th P a Thit doce a ae You could be in the Scoop mail sorting process This doesn t happen when she uses OPTins Keeping Your Information Safe with New Security Enhancements With the recent release of OPTins version 4 9 we have added a few security features You can now set security questions in OPTins to assist when you forget your password To set these login to OPTins and click on the Settings tab You ll be able to choose from a list of security questions choose two and fill in the answers Then if you forget your password in the future you ll be able to click on the Forgot Your Password link on the login page correctly answer the questions and a temporary password will be sent to the email address on file no need to call the Help Desk for a password reset You will also be asked to change your password once you login We encourage all users to take a minute and set up these security questions so that you ll be prepared in the event that you forget your password One additional note if you attempt to login to OPTins three times with an2. gt OPTINS HAS SOME NEW FACES GET TO KNOW OUR NEWEST OPTINS EMPLOYEES ee ee 1 gt MEET MAVIS EARNSHAW GET TO KNOW OUR NEW OPTINS FEATURED USER MAVIS EARNSHAW 2 gt ATTENTION CLASS IS NOW IN SESSION LEARN HOW YOU CAN LEARN ABOUMOEIINS aaenaa eee 3 QUARTERLY INSIGHT FOR OPTI NS STATE AND INDUSTRY USERS The OPTins team recently welcomed some new employees Andrew Hartman Brittany Williams Chris Buckley John Huff and Michelle Wilson OPTins Welcomes Some New Faces Andrew Hartman one of two new Product Support Interns joined the OPTins team in June Andrew is in the IT program at Johnson County KS Community College and will graduate in May 2014 In Andrew s spare time he plays disc golf plays the Halo video game and likes to fix computers Some interesting facts about Andrew he is a red beard he used to play the drums and he studied political science When asked what celebrity he is most often told he resembles he said Josh Homme and we agree A second Product Support Intern Brittany Williams also joined the OPTins team in June Brittany is currently working on her bachelor s degree in English at the University of Missouri Kansas City After graduation she would like to work as an editor or technical writer In her spare time Brittany camps kayaks reads and cooks The development team recently welcomed two new members Chris Buckley and Jon Huff Ch
3. the amended date please contact the OPTins Help Desk at optinshelp naic org The OPTins Help Desk is available Monday through Friday 8 a m 5 p m Central Time Contact the Help Desk at 816 783 8990 or optinshelp naic org
4. incorrect password your account will be locked and you ll need to contact the Help Desk at 816 783 8990 for assistance Keeping your information secure is our top priority and these enhancements will help keep your data safe while conveniently allowing you more control when you need a password reset Attention Class is now im session Our OPTins industry tutorials which were held throughout the past year were such a success that we will be providing premium tax and surplus lines tutorials each quarter in 2013 and 2014 These sessions are web based so you can attend them right at your desk The industry tutorial is helpful for users of all levels as it reviews the filing process from start to finish Keep an eye out for the next tutorial notification email The date has been tentatively set for mid November Space is limited to the first 100 participants The notification email will contain instructions for registering for the tutorials In order to receive tutorial notifications please ensure that your email address is correct in OPTins by clicking on the Settings tab and reviewing your user information For more information on updating your contact information please click on the Help link in the top right hand corner of the OPTins application Who Has Authority to Make U Admin Changes for Your Account Users who have been assigned the User Admin role will see the links on the Settings tab that allow the user to make user admin add
5. itions and change requests The available options are Request New User Request User Update and Request User Deactivate Ser Special notes to consider e If you are requesting user role updates check or uncheck only the roles that are changing Leave everything else as is e The User dropdown on the Request User Deactivate and Request User Update forms is the user for whom you are requesting changes You can request changes for yourself or for other users The user admin forms generate an email to the OPTins Help Desk so changes are not effective immediately You will receive an email from the OPTins Help Desk when the changes are complete If you do not see the User Admin links but believe you should be the User Admin on your account please contact the OPTins Help Desk at optinshelp naic org Welcome OP Tins Newest Functionality In addition to allowing you to search based on the date your filing was submitted OPTins has added new functionality to allow you to search on the most recent amended date of the filing With the release of OPTins version 4 8 June 2013 new functionality was added that allows all state and industry users with at least a read only role to search based on the date the filing was last amended All filings that have been amended will have an icon next to the filing type that looks like a piece of paper If you have any questions about searching for filings based on
6. ns newsletter we featured Evan Berry as one of our new product support interns Evan was recently promoted to a full time position as a Customer Support Analyst I Congratulations Evan Welcome to the team everyone Meet Mavis Earnshaw Our OPTins Featured ieee ieee HELPING USERS ONE User TOPIC AT A TIME Mavis Earnshaw is an Auditor in the Examination Section of the Wyoming Insurance Department Mavis has also found that OPTins on her ranch with her family has improved communications Because the outdoor season is short She s been using OPTins since between the state and the industry in Wyoming she quilts and Wyoming implemented the system With OPTins we have a contact scrapbooks during the in October 2012 The two things person and an the long winters She Mavis likes most about OPTins are aa email address also likes to read the convenience and timeliness She oe Dia Communication is which can be done no says With OPTins there is no concern about tax returns and filings greatly improved matter the weather being lost or misdirected in the mail as we complete our aie eeu Thanks for being a The department and the companies review and if more loyal OPTins customer know right away that a filing has information is necessary Mavis been received it is just a quick click away We want YOU to be our next Mavis says If there are questions featured user Send an email to the She also likes how
7. ris Buckley joined the NAIC in April as a senior Software Engineer I and immediately went to work on OPTins Previously Chris worked at an Internet marketing company Chris has also served in the U S Marine Corps as a Lance Corporal Outside of the OPTins team Chris enjoys spending time with his kids reading cooking working on his Mustang and tinkering on nerd projects When asked what celebrity he is most often told he resembles he said Beaker from the Muppets Jon Huff worked for a technologies firm before he came to the NAIC in March as a Software Engineer III In his spare time Jon enjoys playing video games watching movies reading and cooking He 1s also learning to play the guitar He and his wife Tips and Tricks Do you have any tips you d like to pass along to your fellow OPTins users Send them to the OPTins Marketing Team at optinsmktg naic org and you may be featured in a future issue of the OPTins Scoop have two dogs and a giant cat When asked with celebrity he is most often told he resembles he said Jimmy Kimmel Michelle Wilson is the newest member of the implementation and support team She joined the NAIC in June as a Product Specialist II Michelle s prior experience as a customer support manager is a big asset to the team Outside of the office Michelle enjoys reading cheering on the Kansas City Chiefs and spending time with her husband and her 15 month old twin girls In the last OPTi
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