Avira User Manual
Contents
1. RAVIRA CG AVIRA troduction Trademarks and Copyright Trademarks Windows is a registered trademark of the Microsoft Corporation in the United States and other countries All other brand and product names are trademarks or registered trademarks of their respective owners Protected trademarks are not marked as such in this manual This does not mean however that they may be used freely Copyright information Code provided by third party providers was used for Avira Free Android Security We thank the copyright owners for making the code available to us For detailed information on copyright please refer to Third Party Licenses Third Party Licenses in the Program Help of Avira Free Android Security Avira Free Android Security User Manual Status 15 Jan 2013 2 CG AVIRA E Table of Contents 1 Introduction SCHSHSSSHSHSSSHSSSSHSSSSHSHSHSSHSSSSHSSSSHSSHSSHSHSSSHSSSSHSSSSHHSSSHSSSSHSSSSHSSHSSHSSSSHOSSSSSHSSSSSECESEE 5 1 1 AD OUTS Mitel scacatstecicsuseiccvaiacsceesuaeaceesinescewsis eacewaiaesceweiaeacewsiawacewain scuewsiaeseewsiaescawameeieceamses 5 1 1 1 Ta 1d e Lo UL I essem tr ret rT Nr ne IS Ie ETL 5 12 Avira FreeAndroid SECUIIY nissin a i 5 1 2 1 Syst m Requirements iaxssssssviynessinessastavionavsavennavsavnnnysanenanysiuipannnavsonn savanna ara Ea E aea A ETR RS 5 West SIS r aA EEEE 6 1 3 1 The Web Console oo cecesccsscssescsscccsscsscccsscsscscsscsscscsscsccscssssccscsssscsscssscsecesssccscssssccecesseccecesssccec2. 4 How do I keep data stored on my device secure The easiest and simplest way to keep your data stored on your device secure is to lock your device gt Log in to the Web Console Navigate to the Lock tab Enter a 4 digit PIN Confirm the PIN Click Lock The PIN can now be used to lock and unlock your device rr wT W Note The PIN is only temporarily valid A new PIN is required for every lock unlock command Avira Free Android Security User Manual Status 15 Jan 2013 32 CG AVIRA HowTo 5 5 How dol register a new device to an existing account You may add up to 5 devices to your account All devices added to the same Google account or email address via the app are registered to the same Avira Free Android Security account i e one email account has one Avira Free Android Security account with up to 5 different devices gt Use the device you want to add to your account to download Avira Free Android Security gt Install the app on your device gt Select either the Google Account or enter a different email address and tap Accept EULA and Continue You will receive a confirmation email at that address confirming the registration of a new device to your existing Avira Free Android Security Account If you log in to the Web Console now the new device will have been added to the section All your devices on the left hand side of the Web Console gt You may now click Edit on the device tab to en
3. E 17 3 2 3 Lock devie asics cpt cca cece totes Sones cee a a a A A E 17 3 2 4 BRAE e EIEEE a a TA E E E E 17 3 2 5 WH ILS CATE cs nov E EEE E A E ES A 17 3 2 6 siao na e S EE AT EOT A E E 18 e e EO CANS DIEN es E E E E 18 e E iTo A E E EAEE 19 3 4 1 MN MN CEEE EEEE E E A A E A 19 3 4 2 PAM SUA o E E E A ma aaa 19 3 4 3 PAGIONY A m E A E A E E E 20 3 4 4 COMI A A oS D A E R E E EES 20 Avira Free Android Security User Manual Status 15 Jan 2013 3 CG AVIRA P e oE 0111 11 E A E E A E 21 36 LOCK a a A 22 3 7 Blacklist eesseeseessesseesesssessoesseesesssessoesseesesssesseesseesesssessossseesesssessoesseeseessesseessceseessesseesseesesese 23 3 7 1 Blocked Events ennn a aa aaa aaaea LEALE re nn ERE 24 38 REDONS eere e aE E aE A ee eee EEEE Ea 26 39 SENOS ree ee a aer e a E aE EEOAE ea EERE r ESE aaa ist aN 26 4 The Title Bar of the Web Console cccccccccccccccccccccccccccccccccccccccs 28 7a P OE C0601 0 p1 A DET F 1 EEPE A EE E E E 28 a2 Password Management a E neamtnaunuinenunin 29 43 ACCOUNLSSCUMIY isnessiiensiereaicnaiitiarasidarnssnubN en iaaa iiaiai iai 29 4 4 Device Management ssesseeseesseeseesccesoesccescesceesoescecesoesccesossceesoesoeesocsceesoesoeesocsoeesossoessosseees 30 Ds HOWTOsssssssssscsss s ssscsosdssssesscssssssssssssssssscsdsossossssss sosesssssssssssssssscsss SL 5 1 How do I change my email address nesssessessoessesssessessesssesseesseeseesseeseessesseesseeseessesse
4. list Name already exists in blacklist This name is already on the blacklist therefore you can t add it a second time Avira Free Android Security User Manual Status 15 Jan 2013 37 CG AVIRA Contact already exists in blacklist This contact is already on the blacklist therefore you can t add it a second time Troubleshooting Number already exists in blacklist for lt John Doe gt This telephone number is already on the blacklist and can be found under lt John Doe gt therefore you can t add it a second time 6 2 Glossary Abbreviation Meaning device GCM Google s Android Cloud to Device Messaging is a service that helps to send data from servers to the application on your IMEI International Mobile Equipment Identity is a unique number similar to a unique fingerprint to identify your device SIM card Subscriber Identification Module card is a provider s card on which different information is stored such as the serial number the telephone number or your PIN PIN Personal Identification Number usually a 4 digit number OS The Operating System of your device GPS Global Positioning System is a satellite based system that provides location and time data to GPS receivers Avira Free Android Security User Manual Status 15 Jan 2013 38 CG AVIRA Cell Tower technology Advanced radio technology that picks up mobil
5. As a result the location of your lost device is pinpointed on a map You can zoom in and out on the map 18 Avira Free Android Security User Manual Status 15 Jan 2013 CG AVIRA baie 3 4 Wipe Note If the version of Avira Free Android Security your are using does not support the Wipe feature please update the app on your device as described by our Knowledgebase Afterwards you only need to refresh this page to access the full functionality of the Wipe feature On the Wipe tab you find three options to delete data from your device You also have the possibility to select a combination of these Wipe options The Wipe function leads to a permanent data erasure i e the data destroyed by the wipe procedure cannot be recovered Note It is strongly recommended to lock your device in order to trigger a wipe command Please backup important data regularly When there is a need to wipe the device there is no opportunity to backup data at that moment 3 4 1 SIM card Triggering a SIM Card Wipe will delete all data of your SIM card All contact data and SMS stored on the SIM card will be removed Once deleted this data cannot be recovered Wiping the SIM card will not affect data stored on your device or SD card SIM Card Note Depending on the card type a SIM Card Wipe may not always be possible gt Click Wipe SIM Card to delete all data stored on the SIM card gt Confirm the wipe by clicking OK The message Your SIM c
6. Free Android Security You will no longer be able to send any commands to your device via the Web Console i e you will not be able to lock or locate your device 3 4 4 Combo Wipe With a Combo Wipe you are able to trigger one two or all three wipe types at the same time gt Select the wipe types you would like to trigger or click Select all to trigger a combination of all wipe type at once Avira Free Android Security User Manual Status 15 Jan 2013 20 CG AVIRA gt Click Wipe selected gt Confirm your choice by clicking OK Operation Depending on your selection and device memory size this action may take up to 60 minutes gt Click OK to con gt To close the message informing you of the successful Combo Wipe click OK The result of the three Wipe commands are the following tinue Affected storage SIM Card Wipe All Storage Wipe Factory Reset SMS on device deleted SMS on SIM deleted Contacts on device deleted Contacts on SIM deleted SD card contents deleted Internal USB storage contents deleted Accounts apps app data deleted 3 5 Scream On the Scream tab you trigger a loud alarm emitted by your device This function will help you to quickly find your device J Dashboard Locate Device Pd Wipe Ea Scream Scream Trigger Scream a Lock Xx Blacklist Avira Free Android Security User
7. Manual Status 15 Jan 2013 to Settings 21 CG AVIRA baie gt Click the button Trigger Scream to start the scream function gt Confirm the alarm by clicking OK Your device will emit a loud noise for 20 seconds The scream cannot be terminated or paused during this time 3 6 Lock On the Lock tab you have to enter a 4 digit PIN to lock and unlock your device You may type in a customized message that will be displayed on the locked screen of your device You can add a telephone number that can be called using the Call owner button on the locked device j A Dashboard Locate Device Wipe RP Scream gg Lock R gt Blacklist amp Settings Lock your device A A anually if you have set a PIN beforehand If you have forgotten the Pt f NE vill need to unlock vice via the V Note It is strongly recommended to lock your device in order to trigger a wipe command Please backup important data regularly When there is a need to wipe the device there is no opportunity to backup data at that moment gt Type in a 4 digit PIN into the Enter PIN field gt Confirm your PIN in the field below gt Click OK to trigger the lock You can unlock the device by entering the PIN on the device or by clicking the Unlock button on the Lock tab of your Web Console account You will only be able to unlock your device manually if you have set a PIN beforehand If you have forgotten the PIN you set you will need to unlock yo
8. Web Console screen has the following tabs e Dashboard e Locate Device e Wipe e Scream e Lock e Blacklist e Settings 3 2 The Dashboard of Avira Free Android Security Web Console The Dashboard tab contains different information about your device as well as control buttons for triggering actions to secure your device Avira Free Android Security User Manual Status 15 Jan 2013 15 CY AVIRA ee CR AVIRA Free Android Security B Engish y Support Accourt Logged n as ots tl 1good email com Logout All your devices Saale haar Po ton Deetrowd Be Locmre Device gH wipe Scream glock JE Beit Settings i HTC HTC Incredible 5 Device information Lituanus Teccnsags y Retesh HTC invedtie amp 2915114 Status registered Eat Brand Location tracking Lock device ys Lot hcater 1 tayoy A ae study A feo O a Trigger scream i Wipedata Lant trggeres Last wipe Niet asalta Type Net arais Blacklist Plasse specify a secunty question 3 2 1 Device information e Brand The brand of your device e Model The model identity of your device e IMEI The International Mobile Equipment Identity is a unique 15 place number to identify mobile phones as well as some satellite phones e OS version The version number of your Android Operating System e App Version The version number of the Avira app currently installed A red warning symbol is displayed if the version you are using is not up
9. You activate a location command that gives back the location parameters of the device Remote Lock You may lock your device immediately using a 4 digit PIN Remote Wipe You may remove data from the SIM card or internal and external memory cards You may also perform a factory reset of your device via the Web Console Note For triggering a Factory Reset command to delete all data from your device in case of loss or theft you have to activate the function Device administrator during setup In order to block certain phone numbers Avira Free Android Security offers a so called blacklist feature on your device Blacklist You may add contacts to the blacklist from call log SMS log and your list of contacts or you may create manually a contact you want to block Avira Free Android Security User Manual Status 15 Jan 2013 6 CG AVIRA P 1 3 1 The Web Console The Avira Android Web Console is a browser based control center designed for managing the security functions You will use the Dashboard of the Web Console for handling your account and for triggering remote features such as Locate Device Lock Trigger Scream or Wipe The Avira Android Web Console consists of a title bar a side bar and the main screen with several tabs The title bar displays your login credentials and contains links to the Support section and to your Account Management On the side bar your registered devices are listed On the main screen of the Web C
10. a Free Android Security on your device gt Tap Blacklist The Blacklist screen opens gt Tap the button Add The Add contact to blacklist screen opens gt Select from which log you want to add a telephone number to the blacklist and tap the appropriate button Tap Cancel if you don t want to add a number to the blacklist Touch the appropriate number you want to block The Enter contact details screen displays the phone number and the name of the contact you want to block gt Select a blocking option You have the option to choose Calls amp SMS just Calls or only SMS gt Click Save to store the number to the blacklist gt The blocked number is displayed on the Blacklist screen Note If the contact you want to add already exists in Blacklist you will get an error message Avira Free Android Security User Manual Status 15 Jan 2013 23 CG AVIRA re Adding a number manually to the Blacklist gt gt gt gt You may add a number to the blacklist by typing it manually Open Avira Free Android Security on your device Tap Blacklist The Blacklist screen opens Tap the button Add The Add contact to blacklist screen opens Tap Create contact manually if you want to insert a telephone number The Enter contact details screen opens Touch the field Name to open the keypad for typing in the letters Touch the field Phone number to open the keypad for typing in the numbers Se
11. ard was successfully wiped is displayed gt Click OK to close the message and to return to the Wipe tab 3 4 2 All Storage Triggering a All Storage Wipe will delete all data stored on your SD card and in the internal USB storage Once deleted this data cannot be recovered The All Storage Wipe function will not affect data stored on the SIM card Avira Free Android Security User Manual Status 15 Jan 2013 19 CG AVIRA baie met All Storage gt Click Wipe Storages to trigger the delete of data stored directly on your device and SD card gt Confirm the wipe by clicking OK The message Your Storage was successfully wiped is displayed gt Click OK to close the message and to return to the Wipe tab 3 4 3 Factory Reset A Factory Reset will reset your device settings to their default state and also delete all accounts applications and application data stored on the device A Factory Reset will not affect data stored on the SIM card or SD card Factory Reset Note To trigger a Factory Reset command to delete all data from your device in case of loss or theft you have to activate the function Device administrator during setup Click Factory Reset to reset your device settings to their default state Confirm this kind of wipe by clicking OK Click OK again to continue v v v y To close the message informing you of the successful Factory Reset click OK Warning A Factory Reset will also uninstall Avira
12. bile or Wi Fi network to continue No network connections were found during registration process Please enable network connectivity to continue The service is currently unavailable Please try again later The Google service is currently not available Avira Free Android Security has crashed Please tap here to help us fix the issue An unexpected error occurred forcing the application to stop By tapping on the notification and confirming with OK the error log will be sent to us automatically You need a Google Account to register your device Please create one and try again No Google account was found on the device Your Google Account password has changed Please open Gmail or Google Play app to update the password on the device The default Google account on this device has an invalid password Please check if you have changed the authentification for your Google account Please update and synchronize your on device password either by launching the Gmail or Google Play app Too many applications on your device are using the Google push service GCM Please uninstall one and try again Google sets a limit for GCM enabled applications installed on a device Avira Free Android Security User Manual Status 15 Jan 2013 35 CG AVIRA An error has occurred Please try again later An unknown error has occurred There are more than five devices registered with t
13. ble from our website our Technical Support hotline and our regular newsletter The following emphases are also used in the text to improve readability and clarity Emphasis in the text Explanation Update gt Server gt Start update GUI elements e g menu options window headings elements in dialog boxes www avira com Hyperlinks See 2 2 Features page 10 Cross references inside the document 1 2 Avira Free Android Security Avira Free Android Security consists of two components e The app itself installed on your Android device e The Avira Android Web Console for registration and feature control 1 2 1 System Requirements Operating system e Android 2 2 Froyo e Android 2 3 x Gingerbread e Android 4 0 x Ice Cream Sandwich e Android 4 1 x Jelly Bean Memory e 1 72 MB free internal memory space Avira Free Android Security User Manual Status 15 Jan 2013 CG AVIRA E Browsers e Mozilla Firefox e Google Chrome e Opera e Internet Explorer IE7 or higher Note Please note that Java has to be installed JavaScript has to be enabled and that working Internet connection is needed 1 3 Features In order to protect your privacy and to protect your personal data if you cannot find your device Avira Free Android Security offers four features via the Avira Android Web Console Remote Scream You prompt an alarm on your device that lasts 20 seconds Remote Location Tracking
14. d Security User Manual Status 15 Jan 2013 10 R AVI RA Installation and Uninstallation You are asked to sign in to install the app gt Click Sign In to get access to your Google account gt Type in your login credentials gt Click OK to download the application to a selected device Avira Free Android Security app will be downloaded to this device gt Click OK to close the download dialog The Google Play website opens again and the Installed button displays that the application is already downloaded to your device 2 1 3 Uninstallation To uninstall Avira Free Android Security two steps should be performed You have to uninstall the application from your device and you have to delete the device from your Avira Android Web Console account Note Please make sure that you have deactivated the function Device administrator on the device before you uninstall Avira Free Android Security If you want to uninstall Avira Free Android Security use the uninstall wizard of Avira Free Android Security or go to the Application Management of your device If you use the uninstallation wizard navigate from the Help button to the Go to uninstallation button gt Tap Help gt Uninstall gt Go to uninstallation The status information screen about device administrator opens gt Tap Device Administrator to deactivate the feature if necessary gt Tap Continue to proceed with uninstall process The uninstallation
15. d you a confirmation email for your new Avira Free Android Security account to the email address you have set This confirmation email includes a link enabling you to set your personal password for the log in to the Android Web Console gt Click the link inside the confirmation email to set a password and to activate the Android Web Console Avira Free Android Security User Manual Status 15 Jan 2013 8 R AV RA Installation and Uninstallation You can now control remotely your devices using the Web Console In order to allow Avira Free Android Security to wipe all data with a Factory Reset command from your device for example in case of loss or theft you have to activate the function Device administrator during setup P o wv 10 26 TANI RA Free Android Security Setup wipe with factory reset In case of loss or theft of your device Avira Free Android Security can help you to perform a factory reset to wipe data from the device In order to perform a factory reset device administration must be activated Please enable device administration by tapping the Enable button below gt To activate the function Device administrator tap the button Enable The dialog Activate device administrator will open gt Confirm the activation of Device administrator by tapping the button Activate This way you are allowing Avira Free Android Security to erase all data from the device should you ever want to execut
16. e a Factory Reset command In the case you are unsure about installing the function Device administrator during setup you can always activate this configuration option at a later date Please perform the following steps gt Open Avira Free Android Security on your device Avira Free Android Security User Manual Status 15 Jan 2013 9 R AVI RA Installation and Uninstallation P g T AlE 10 27 ZANI RA Free Android Security X Blacklist r Anti theft gt to Settings b Q Help b gt Tap the button Settings You can now see that the option to erase all data by a Factory Reset command is disabled gt Tap the field Wipe settings The Wipe with factory reset dialog will open You are asked to activate Device administrator gt Tap the button Enable at the bottom of the dialog gt Confirm the activation of the Device administrator by tapping Activate You are now informed that the Wipe with factory reset is enabled Note You may enable or disable the function Device administrator at any time via the Avira Free Android Security application on your device by choosing Settings gt Wipe settings gt Wipe with factory reset gt Enable Disable 2 1 2 Installation via PC You may download Avira Free Android Security app via PC gt Open Google Play on your PC gt Search for the Avira Free Android Security app gt Click Install to download the application to your PC Avira Free Androi
17. e for this device The Avira Android Web Console displays that the settings were saved successfully Avira Free Android Security User Manual Status 15 Jan 2013 27 CG AVIRA The Title Bar of the Web Console 4 The Title Bar of the Web Console 4 1 Account Details The title bar of the Avira Web Console contains the link to your Account where you manage your account details Account Details i Date of creaton Thursday F First name Doc Lest name Test Language English Country United States Account type Free account Save Changes gt Click the link The Account Details pane opens with the following fields Date of creation Displays the date and the time when you registered the account First name You may enter your first name here Last name You may enter your family name here Language Select your preferred language from the dropdown menu Country Select your country of residence from the dropdown menu Account type Displays which kind of account you are using i e whether you have purchased the app or using a free version etc Save Changes gt Please click Save Changes to save the account details you have changed Avira Free Android Security User Manual Status 15 Jan 2013 28 R AV RA The Title Bar of the Web Console 4 2 Password Management The title bar of the Avira Web Console contains the link to your Account where you manage your password Password Management i Password Pass
18. e phone signals and passes them to other towers using radio waves WiFi It is a standard that enables the exchange of data and the wireless access to the Internet via a network access point W LAN Wireless Network Access Cloud It is a remote server location and computing infrastructure Data stored on the cloud are not stored locally on your computer Alternative telephone The telephone number that can be called number from your locked device using the button Call owner Latitude Geographic coordinate that specifies the north south position on the Earth Longitude Geographic coordinate that specifies the west east position on the Earth 6 3 Service 6 3 1 Support Support service Troubleshooting All necessary information on our comprehensive support service can be obtained from our website http www avira com Community Forum Before you contact the hotline we recommend that you visit our user forum at http forum avira com Avira Free Android Security User Manual Status 15 Jan 2013 39 R AV RA Troubleshooting FAQs Please also read the FAQs section on our website http Awww avira com en support for home knowledgebase Your question may already have been asked and answered by other users in this section 6 3 2 Contact Address Avira Operations GmbH amp Co KG Kaplaneiweg 1 D 88069 Tettnang Germany Internet You can find further information abou
19. easscceasecs 7 2 Installation and Uninstallation PAPE E O EE TEET OEE E 2 1 Installation and Uninstallation of Avira Free Android Security essesseessesseessessoesoessesssess 8 2 1 1 Download and Installation ate ccsc ces cscacecess gdectedcsddugessceac ib ceaekes cians scevdodeuauecdescuecsestgcilodineussedeieeeuaetiaes 8 2 1 2 lastallatiorn via PG ssesssscssectssentcnscsnchesSedessensn sted eabudesktasn sechnshdesuessaneedscke incl tvactuch esis onsaucsvosieaisdesitoarbesdesiiieuds 10 2 1 3 LFS TANNA o1 IEA A E E nine anise enone andeaniede E E 11 2 1 4 Renewed InstallatiON siisii aiea ia asian ei e iisi 12 22 Creating an AndroidiactOUNiisssssssissisarissstsessrassasissnisesisssaseas isata ridaakss si deadaa sidai sasise sises iaie 12 2 3 Logging in to your Android account eeseessesseeseessessoesscesesssessoesscesoessessoesscesoessessoessessesese 14 3 Operation SOSSSSHSSHSHSSHSSHHSSSHSHSSSHHSSSHSHSHSSHSHSHSSHSSHSSHSSHSSHSSSSHSSHSSHSSSHSHSHSSHHSSSHSHSHSSHHSHSSHOHSSHSHSSEEEEE 15 Sel PME VVED COMES csasstcantszscennerentanctsiecsmisanisnetseeseeiniees eis aaeeene tae ES 15 3 1 1 The Tabs of the Web Console SCree n ssesssssscescescssessessssessessssessessssesscssssesscsesseessescesesseserseseees 15 3 2 The Dashboard of Avira Free Android Security Web Console esssssessesssessesssessessesese 15 3 2 1 Device inNformmatiO N sissies iai etia iea ie as iaeiei aio ainsa iea aia 16 3 2 2 Eolersiilola Migelo alao Ee EE E
20. ecurity question 4 4 Device Management The title bar of the Avira Web Console contains the link to your Account where you manage your device Device Management i Availabe devices Choose device Delete device gt Click the Account link The Device Management pane opens with the following fields Available devices Opens the dropdown menu to select one of your devices Delete device gt Please click the button to remove the selected device from your account Avira Free Android Security User Manual Status 15 Jan 2013 30 CG AVIRA HowTo 5 HowTo 5 1 How do I change my email address Should you need to change your email address please contact the Avira Support Your email address cannot only be used to contact you it functions as your user identity at the same time Therefore it cannot be changed by yourself via the Web Console or on the app on your device 5 2 How do I change my PIN You can only change your PIN via the Web Console It is not possible to change your PIN via the app itself Log in to the Web Console Navigate to the Lock tab Enter a 4 digit PIN Confirm the PIN Click Lock The PIN can now be used to lock and unlock your device v vyv v w y 5 3 How do I find my device when it is lost or stolen If you have lost your device or if it was stolen Avira Free Android Security offers two options in order to get back your device Trigger a scream The Trigger Scream functional
21. eset enabled disabled The Wipe function with Factory Reset command is enabled disabled Troubleshooting Your device was sucessfully registered with Avira Free Android Security Avira Free Android Security was registered successfully An email has been sent to lt john doe gmail com gt Please check your email account for information and further instructions An email with activation information has been sent to lt john doe gmail com gt Please check it to start your experience with us If you have any questions please visit Support Forum or contact us here at Avira If you have any questions please visit our Forum or contact us Registration failed Please restart the app and try again An unexpected error has occurred during registration process Please restart the application and try again to register Registration failed You might be using technology incompatible with Avira Free Android Security Please restart the app and try again Your device might be using a technology that is not compatible with Avira Free Android Security Please refer to the system requirements that are the following Operating system Android 2 2 Froyo Android 4 1 Jelly Bean Memory 1 28 MB free memory space Browsers Mozilla Firefox Google Chrome Opera and Internet Explorer IE7 or higher Contact creation failed The contact could not be added to the blacklist because it is already on the
22. his account Please delete one to add another The maximum of five devices registered to Avira Free Android Security has been reached This device is no longer registered with an Avira Free Android Security Account The app has therefore been reset Your registration has been reset because this device was deleted from the list of registered devices A server error has occurred Please try again later An unknown server error has occurred An unexpected error has occurred forcing the application to stop Please help us to fix this issue Just click OK and the error log will be sent to us automatically You may also add some comments on this issue below An unexpected error has terminated the application Unexpected error Please consult notification bar An unexpected error has occurred Thank you Thank you for reporting the problem the information was sent successfully In case of loss or theft of your device Avira Free Android Security can help you to perform a factory reset to wipe data from the device In order to perform a factory reset device administrator must be activated If your device is lost Avira Free Android Security can help you wipe data from the device with a factory reset To do so the Device Administrator function must be activated Troubleshooting Avira Free Android Security User Manual Status 15 Jan 2013 36 CG AVIRA Wipe via factory r
23. ia Tada ert Take our guided tour of hana Avira Free Android Secunty gt Click Download Now ii 0 B The Google Play Android Apps page opens Click Install You are asked to sign in to download Avira Free Android Security app Click Sign in to Google Enter your email address and your password Click Sign in Select the device to which Avira Free Android Security will be downloaded Click Install The application is downloaded to your device gt Open Avira Free Android Security on your device The new features of the app are introduced to you Afterwards you are asked to register your device on the Avira Free Android Security Registration Screen To do so you may use your Google account or an email address by a different provider The Your Account screen opens gt Enter your login credentials gt Tap Accept EULA and Continue to proceed Avira Free Android Security User Manual Status 15 Jan 2013 13 R AVI RA Installation and Uninstallation Avira will send you a confirmation email for your new account This information email includes a link to enabling you to set your personal password for the log in to Avira Free Android Security Web Console gt Click the link inside the confirmation email to set a password and to activate the account You can now control your devices using the Avira Free Android Security Web Console https android avira com 2 3 Logging in to your Android accou
24. ity is designed to facilitate you in finding your device It is particularly useful when you have lost it in your vicinity for example in your apartment gt Log in to the Web Console gt Select the tab Scream and click Trigger Scream Your device will now emit a loud noise for 20 seconds to make it easier for you to find it The scream will continue for a full 20 seconds and cannot be terminated or paused during this time The scream will also be emitted if your device is muted Avira Free Android Security User Manual Status 15 Jan 2013 31 CG AVIRA HowTo Note The scream will not be emitted if your device is switched off or out of battery power Locate your device If you don t know where you have lost your device or you have reason to believe that it was stolen you may track the location of your device Note The tracking process may take up to 3 minutes You may not trigger the Locate Device command again while a device is being tracked But you may trigger a Locate Device command for a different device registered to your account gt Log in to the Web Console gt Select the tab Locate Device An extract of Google Maps is displayed in the Avira Web Console gt Click Locate your device beneath the displayed map The elapsed time is shown during the tracking process The exact location of your device will be pinpointed on the map The geophysical data will be shown as latitude and longitude 5
25. lect a blocking option You have the option to choose Calls amp SMS just Calls or only SMS Click Save to store the number to the blacklist The blocked number is displayed on the Blacklist screen Editing a blocked contact gt gt v v v vy 3 7 You may edit the telephone number and the name of your blocked contact Open Avira Free Android Security on your device Tap Blacklist The Blacklist screen opens Tap the contact you want to edit The Edit blocked contact screen opens Touch the field Name to open the keypad for editing the name Touch the field Phone number to open the keypad for editing the telephone number Click Save to store the edited contact to the blacklist Click Cancel if you don t want to save the changes you have made 1 Blocked events You may check the history of all blocked contacts on the tab Blocked events You can filter the list by certain options The name of the contact the date and time of the contact attempt as well as the way of contacting are displayed b Tap the button All to select between All Today or New events Avira Free Android Security User Manual Status 15 Jan 2013 24 CY AVIRA se gt Tap the button Calls amp SMS to see blocked calls and SMS attempts Choose the option Calls to check who of your blocked contacts tried to call you Or select SMS to call up the phone numbers of blocked short messages Delete entries of the Blocked events You may delete e
26. nt gt Click Control Center gt Mobile Protection gt Avira Free Android Security The Avira Free Android Security download page opens gt Click Log in The Avira Free Android Security Login page opens gt Enter your registered email address and your password gt Click Log in to open the Web Console with its control functions Avira Free Android Security User Manual Status 15 Jan 2013 14 CG AVIRA baie 3 Operation 3 1 The Web Console After successful installation you have to register your device to access the Avira Web Console The Avira Web Console consists of a title bar a side bar and the main screen with several tabs The title bar displays your login credentials and contains links to the Support section and to your Account management Furthermore you may select the language settings for the Avira Web Console here On the side bar your registered devices are listed Each registered device is displayed on a single field gt Click the Edit button on the device s field to be forwarded straight to the Settings tab of the Web Console where you can manage the name and the telephone number of your device At the bottom of the side bar you find a link to specify and save a personal security question On the main screen of the Web Console you find all security features to control your device as well as information about your blacklist content 3 1 1 The Tabs of the Web Console screen The
27. ntries of the Blocked events Filter the list of blocked events by All Today or New and select between Calls amp SMS Calls or just SMS You may delete single events as well as all events For example if you choose the filter All and Calls all blocked calls are displayed on the list You may now delete all blocked calls of your contacts at the same time You have also the option to check single contacts and then delete the listed calls afterwards Blacklist option Calls amp SMS Calls SMS gt Tap the contact whose blocked events you want to delete The time and the number of incoming blocked calls and or SMS are displayed gt Touch the SMS field to see the content of blocked SMS You can now open and read the short messages You can delete single or all SMS Tap Select all to mark the whole SMS history for removing process or check single SMS Tap Delete to erase those short messages or tap Back to stop the deletion You are asked to confirm the deletion of blocked SMS Tap Delete to remove the selected SMS from history Avira Free Android Security User Manual Status 15 Jan 2013 25 CG AVIRA Tap Cancel to stop the removing process gt Touch the calls field to see all calls from your blocked contact You can now delete a single or all calling events Tap Select all to mark the complete call history for removing process or check single calls Tap Delete to erase those calls or
28. onsole you find all security features for the app as well as information about the Blacklist feature on your device Avira Free Android Security User Manual Status 15 Jan 2013 7 R AVI RA Installation and Uninstallation 2 Installation and Uninstallation 2 1 Installation and Uninstallation of Avira Free Android Security 2 1 1 Download and Installation Download the Avira Free Android Security app directly from Google Play to your device and install the app After successful installation the new features of the app are introduced to you Afterwards you are asked to register your device on the Avira Free Android Security Registration Screen To do so you may use your Google account or an email address by a different provider You need a stable Internet connection for the registration process vy il 10 25 CK AVIRA Free Android Security Your Account wow To register with the Avira Android Web Console enter an email address or use your Google email address If you are already registered please use the same email address w Enter your email address Please enter your email address Please confirm your email address Choose your Google email address gts tt0 1 qooglemail com Read the End User License Agreement EULA gt Tap OK on your device to open the registration form gt Enter your Google account or a different email address gt Tap Accept EULA and Continue to proceed Avira will sen
29. sese 31 5 2 How do I change my PIN eesseesesssesseesoessesseessceseessesscesscesossseesoesseesoessessoesseesoessesseessessesese 31 5 3 How do I find my device when it is lost or stolen eessessesssessesseeesesseessessoessesseessessesese 31 5 4 How do I keep data stored on my device secure esssessesssesseesoessessoesscesoesseesoesseesesese 32 5 5 How do I register a new device to an existing account sseessessesseesseessessesseessessesese 33 5 6 How do I unlock my device if have forgotten the PIN entered an incorrect PIN three UMES sdeseciventicatoenaciuieaacrenieisarsinneieneninaniminaudeaen iaaiiai i ai aieh 33 6 Troubleshooting SOOHSHOSSHHSSSHHSSSHHSHSSHHSHSSHHSSSHHSHSSHHSHSHSHHSHSSHHSHSSHSHOHSSHHOHSHSHHHSHSHHHSHSHHHHCHHECECHOEECOS 35 6 1 TROUDIESHOOUNG sudan eadendumiancadddandnedadawauenianauauarnuaakes 35 6 1 1 MESSE SSe E E E ean eee A eee euEahaN 35 G2 iGIOSSAN sudeiwaudianauduewanaiddeudaudadandseduseauatiadeusuatataianeis 38 Ee IIVICE ios icsntonneavataacate nt sraseenteantuantsansbentenssenissasalete nts erieentoue seed tee ete 39 6 3 1 ESL ONL M EAE E A E E NE E ARTE NAT nTRLA SRI Fe 39 6 3 2 ASOT a o AAE PEE E E A TETE 40 Avira Free Android Security User Manual Status 15 Jan 2013 4 CG AVIRA P 1 Introduction 1 1 About this manual 1 1 1 Introduction This manual contains all the information you will need to use Avira Free Android Security Additional help and information is availa
30. survey screen opens Please select all answers that apply to you You can write a more detailed comment in the comment field Tap Continue to proceed with uninstallation v v v y Tap OK to finish the uninstall process If you want to uninstall the app via the Application Management of your device navigate from the Settings button of your device to the Manage applications function gt Tap the Avira Free Android Security app and choose Uninstall gt Confirm the uninstall process Avira Free Android Security User Manual Status 15 Jan 2013 11 R AVI RA Installation and Uninstallation Furthermore you have to delete the device from the Avira Free Android Security Account of the Web Console gt Open the Avira Web Console Click the link Account in the title bar Go to the Device Management and open the drop down menu Available devices Select the device from which you want to delete the Avira Free Android Security App v v v vv Click Delete device to remove the device from your account 2 1 4 Renewed Installation After uninstalling all your devices you are no longer able to access the Avira Web Console You may install Avira Free Android Security again on your device by using your previous email account gt Enter the Web Console with your former login credentials gt You may change your password after login by navigating to the Password Management Choose Account gt Password Management type your ne
31. t us and our products at the following address http Awww avira com Avira Free Android Security User Manual Status 15 Jan 2013 40 This manual was created with great care However errors in design and contents cannot be excluded The reproduction of this publication or parts thereof in any form is prohibited without previous written consent from Avira Operations GmbH amp Co KG Issued Q1 2013 Brand and product names are trademarks or registered trademarks of their respective owners Protected trademarks are not marked as such in this manual However this does not mean that they may be used freely live free 2013 Avira Operations GmbH amp Co KG All rights reserved Avira Operations GmbH amp Co KG Telephone 49 7542 500 O Subject to change Errors and omissions excepted Kaplaneiweg 1 88069 Tettnang Facsimile 49 7542 500 3000 Germany www avira com
32. tap Back to stop the deletion You are asked to confirm the deletion of blocked calls Tap Delete to remove the selected calls from the history Tap Cancel to stop the removing process 3 8 Reports Operation In the pane of the Settings tab you find the Report section that displays all Avira Free Android Security activities performed using the Web Console The logged information is listed by date and time An example for the information displayed by the Activity report Date Time Message Tuesday August 3 17 Device information 07 2012 PM refreshed successfully Tuesday August 2 05 Device located 07 2012 PM successfully Monday August 6 11 Device unlocked 13 2012 PM successfully 3 9 Settings In the pane of the Settings tab you manage the name and the phone number of your device Furthermore you can check the Report section here that displays all Avira Free Android Security activities performed using the Web Console Avira Free Android Security User Manual Status 15 Jan 2013 26 CG AVIRA m C Dashboard Locate Device Wipe b Scream i Lock X Blacklist 0i Settings Device Settings Device name Phone number Save changes Click the device you want to manage in the side bar Type in a name for this device into the Device name field Enter the telephone number of this device into the Phone number field v v v vy Click Save changes to save the settings you mad
33. ter the settings in order to change the name of the device as well as the phone number Note Because there can only be added 5 devices to one Avira Free Android Security Account you may only add a new device if you delete one device from your account and then delete the app from one of the registered devices First go to the Account settings in the Web Console of your Avira Free Android Security account and select one device from the dropdown list under Device Management and click Delete device Then delete the application from the selected device 5 6 How do I unlock my device if have forgotten the PIN entered an incorrect PIN three times Note If you have entered an incorrect PIN on your device three times you have to unlock the device via the Web Console first Then you may send another lock command to your device gt Log in to the Web Console gt Navigate to the Lock tab gt Click the Unlock button Your device will be unlocked immediately gt Enter a new 4 digit PIN Avira Free Android Security User Manual Status 15 Jan 2013 33 CG AVIRA HowTo gt Confirm the PIN gt Click Lock gt Confirm the lock command by clicking OK The PIN can now be used to lock and unlock your device Avira Free Android Security User Manual Status 15 Jan 2013 34 CG AVIRA 6 Troubleshooting 6 1 Troubleshooting 6 1 1 Messages Troubleshooting Message Meaning Please connect to a mo
34. to date e Dev Admin Shows whether the device administrator is currently enabled A red warning symbol is displayed if the function is not enabled e Battery Information of the charging level of the battery in percent e Phone no The phone number stored on the SIM card e Network The mobile network the SIM card belongs to e Country The home country of the SIM card e Refresh The refresh button to update the device information Avira Free Android Security User Manual Status 15 Jan 2013 16 CG AVIRA ee 3 2 2 Location tracking Location tracking e JR J Lastlocated Friday May 4 2012 ae Latitude 47 66177798 A A TNE Longitude 9 59144804 mf x A f e Last located The time when a device was last tracked e g 5 hours ago 3 days ago e Latitude The exact latitude of the device s location e Longitude The exact longitude of the device s location 3 2 3 Lock device Lock device gt A Last action Lock ss Last trigger Friday April 27 2012 e Last action The last action that was taken via the Web Console e g Lock e Last trigger The time when a device was last locked unlocked 3 2 4 Trigger scream Trigger scream a Last triggered Not available e Last triggered The time when an alarm was last sent to a device 3 2 5 Wipe data Wipe data i gt Last wipe Not available Y Type Not available e Last wipe The time when a device was last wiped e Type The t
35. ur device via the Unlock button of your Web Console account gt Type in a customized message into the field Display message when lost suitable to be displayed on your locked device e g type a text and your email address to make it easy for the finder to get into contact with you gt Enter a telephone number that can be called using the Call owner button on the locked device into the field Alternate number to call if found Use a trustworthy telephone number such as your home phone number or a friend s telephone number gt Click Lock in order to save the PIN to your device gt Click OK to lock the device gt Click Unlock if you want to unlock your device using the Web Console Avira Free Android Security User Manual Status 15 Jan 2013 22 CG AVIRA m 3 7 Blacklist If you don t want to be disturbed by certain calls or SMS you may easily add telephone numbers to the Blacklist The feature blocks unwanted calls and SMS You may add numbers from your list of contacts the call log and the SMS log or you enter a number manually CJ Dashboard Locate Device rd Wipe od Scream a Lock X Blacklist amp Settings Blacklist Block unwanted calls and SMS Manage your blacklist QUAVIRA Free Andr ee Andr ecurity or ir device anc tar la Adding a number from one of the device s logs to the Blacklist You may easily add a number to the blacklist from call log SMS log or your list of contacts gt Open Avir
36. w password and confirm it gt If you cannot remember your password click the link Forgot your password at login You are asked to send us your email address and we will send you a recover link so that you can set your password again 2 2 Creating an Android account To keep an eye on your device and to protect your personal data by remote controls from the Web Console you have to create an Avira Free Android Security account gt Open the Control Center of your Avira product gt Click Control Center gt Mobile Protection gt Avira Free Android Security The Avira Free Android Security download page opens Avira Free Android Security User Manual Status 15 Jan 2013 12 R AV RA Installation and Uninstallation Z Avira Internet Security Fie Wew Extras Update Help AVIRA Avira Internet Security mene a Avira Free Android Security Reakime Protection Keep an eye on your phone an even when you can t see it Preval When A comes to protecting your phone from Web Protection loss and theft there are two simple methods Mail Protection 1 Never lose sight of your phone ECTI 2 install Avira Free Android Security Social Networks z a Ae cte Safe Browsing Download Now qria pene PS security PROTECTION E pura Pree S FIDELE 5 m Y 1 AE P Android Seasity Do you already have an account for cones PINTO wane nun Avira Free Android Security Log in gt 5 er A OT gt ge awae ae O Learn more
37. word confrmation Change Password gt Click the Account link The Password Management pane opens with the following fields Password Please enter a new password for your Avira Free Android Security Account Password confirmation Retype the password you have entered in order to confirm it Change Password gt Please click the button to save the changes you have made 4 3 Account Security The title bar of the Avira Web Console contains the link to your Account where you determine a security question The Security question is designed to add extra security to your account It can be used to identify yourself in case you have lost or forgotten your login credentials or wish to change your email address Account Security i Securty question What is the name of the street you lived in as a child v Answer Save Changes gt Click the Account link The Account Security pane opens with the following fields Security question Opens the dropdown menu to select a security question that cannot be answered by anyone but yourself Please select a question that suits you personally Answer gt Type you answer into the field Answer Avira Free Android Security User Manual Status 15 Jan 2013 29 CG AVIRA gt Please make sure you use the correct spelling and a format that you find easy to remember The Title Bar of the Web Console Save Changes gt Please click Save Changes to save the answer for your S
38. ype of wipe action performed on the device Avira Free Android Security User Manual Status 15 Jan 2013 17 Operation CY AVIRA 3 2 6 Blacklist Blacklist lf you don t want to receive calls or x SMS from a particular number add it to the blacklist Use this feature to block unwanted calls and SMS 3 3 Locate Device The Locate Device tab displays an extract of Google Maps Beneath the map the Location o Settings Karte Satelit tracking status is shown x Blacklist rd Wipe Be Scream a Lock Q Dashboard Locate Device A sent lt gt wate As f 2 i t zag loriot n pyrasam fA u es pp lt j Fi a Elekboriksct ot Manzenbergstadion Tarang R gt wkasen T SOMOMetstrage demere ja Obernar 1 oler Strago T r g 3 x g S f S 2 awh s a ve CI E 3 x n 2 j ee af B amp N a 5 2 yO KALE wed aan AR or 5 Kanendaren 2012 GeoBasi 2005 G le Mulgsedingunner Locate your device Location tracking status Last located Friday May 4 2012 athude 47 65177798 iil ude 9 59144504 gt Click the button Locate your device to start a location tracking for the lost device The tracking may take several minutes depending on network performances and signal strength of the device Avira Free Android Security searches the device via GPS cell tower technology and wireless LAN The elapsed tracking time is shown during the locating process
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